Better Mortgage, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
01/24/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • KY
  • 40403
Web
I went with XXXX for a mortgage loan for a small house for $ XXXX that I was interested in. I was pre-approved on XX/XX/XXXX in the amount of {$460000.00}. On that same day, XXXX XXXX ( Loan Assiting Officer ) reached out via email and they lead me to believe that if I took " extra steps '' ( tax transcripts, w-2 's ) that it would be a more secure pre-approval. The email says this " Having a XXXX approval in hand can help you shop for homes with confidence by showing sellers/listing agents that you may make an offer to, that your financing is sound. It will also help reduce any surprises for you once you do go into contract on a home. Let me know if this is something you and your agent are interested in and we can set up the tasks in your account to complete. '' We did this, I did all the extra steps to make sure we were good with " sound financing ''. We found a house for {$150000.00} and at first we were going to do 10 % down, but after speaking with XXXX, she said that we could do 5 % down so that I could use the extra money for repairs and things like that. XXXX then called and requested that we pay off our XXXX which was an estimated {$6000.00}, which I did and XXXX told us that we were then good to go and gave me the number to XXXX XXXX ( Senior Loan Officer ) in case I had any questions. After this, XXXX XXXX ( Processing Expert ) immediately issued an appraisal and I paid the {$550.00} for the appraisal and did all the paperwork and " tasks '' that they requested from us. At this same time they also began the title work with a local lawyer XXXX XXXX here in XXXX, XXXX On XX/XX/XXXX they lock in my rate at 3.125 % for 30 years. And also, XXXX sends me an email that they are sending everything to underwriting and just to stay on top of all the requested " tasks ''. I also receive an email from XXXX XXXX ( Processing Expert Associate ) that states : " Hi XXXX and XXXX, I hope all is well! First and foremost, congratulations on locking in your rate with us, Better Mortgages proudly assisting XXXX. My name is XXXX and I wanted to reach out and introduce myself and XXXX, the Processing Expert ( cc'ed in this email ), in case you had any questions or concerns on the outstanding activities in your XXXX account. In order to get your loan in line for underwriter review, we will need to complete your outstanding tasks by no later than the next 3 days. It is important that you complete the tasks by as soon as possible so that we have enough time to satisfy any applicable underwriting conditions. You can find all pending tasks in your XXXX account. In the meantime, here 's what to expect in the next few weeks as we look forward to close your loan : Once we review your initial documentation, you may see additional tasks to complete on your XXXX account. Please complete these at your earliest convenience as they appear. During this time, our team will also be processing such things as your title report, your appraisal ( if applicable ), and other third party documents. Once your loan has a final approval, you will work with our closing team to finalize your loan figures, coordinate signing and then handle loan funding. The earliest updates will appear on your XXXX account so please check your accounts 2-3x a day. If you need anything or have questions or concerns, please feel free to reach out to XXXX or me. Look forward to working with you! '' At this moment, I feel very secure because we did the desktop underwriting that they initially request wanting our tax transcripts, rental agreement from the rental property, credit card information, bank statements, my business information ... .everything. We had already turned in everything at this point when I received the email from them. On XX/XX/XXXX they issue an appraisal for the home and on XX/XX/XXXX the title was ordered. The appraisal came back good as an estimated {$150000.00} home and the title work came back good. On XX/XX/XXXX I get an email from XXXX telling me that I need to go complete some tasks and I login and they are requesting my mortgage statement from my rental property and a profit and loss from my business. I completed the tasks. On XX/XX/XXXX, I received an email saying that all is good for the appraisal and title. I then receive a call from XXXX and he asks me if I can pay off my student loans that are $ XXXX. I laughed and said obviously if I had $ XXXX just sitting in an account then I could buy a house. At this point, ( after paying off the XXXX ), student loans and another car payment of {$150.00} a month are the only creditors I have on my account. He said that he would talk to underwriting and get back to me. At this point, we were initially supposed to close on XX/XX/XXXX but the owner requested to close XX/XX/XXXX so we moved the date back and we were literally one week before we were supposed to originally close that they brought up the school loans. XXXX told me that he was concerned that we couldn't get the loans because of my debt to income ratio. I asked him how that is since we only had 2 creditors and why this was not brought up previously since we had done the desktop underwriting and our financing was sound. We both took XXXX break to think things over. XXXX called me and told me that he really thought that if we advanced forward that we would be denied. He apologized profusely. I asked him if I could have my appraisal money back since I had already paid off my XXXX that they requested. He said the decision was not up to him but he would put in a complaint to the department which could take 30 days. He also told me several times that he thought I deserved a refund as well since they did all this. He kept apologizing profusely and felt really bad. I really like XXXX, he is a super nice person and he really was very honest with me about how they do their practices there. He seemed like he really did feel bad for us. At this point, I went to a local bank and got a loan, they had to do their own appraisal which I also had to pay for. I also received a bill from the local lawyer which I will upload as I am requesting that money back as well. Better.com lead me to believe that paying off my XXXX would be the only thing I would need to do along with the XXXX ( which I did ). They denied my application and I had to go with another lender. I want a refund of the appraisal fee and the lawyer title search invoice since I was lead to believe several times that I was good to go ahead only to find out that they were not proceeding with the loan. They did refund {$20.00} after the dispute complaint was filed but that was it. I will be attaching several documents of my experience including the letter from XXXX stating that upon doing the desktop underwriting will give us sound financing. A lot of our discussions were via phone and every discussion was very direct about how we were good to go and congratulations on your home, etc.
08/25/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90274
Web
I was going to refinance my condo with better.com starting the online process on XX/XX/2020. As we neared the finish line for my refinance. They had extra amounts on the final papers that the notary brought on XX/XX/2020. I apologized to the notary who had came and let him know those were not the numbers I had agreed to with better.com so I was not going to sign. I reached out to better.com and they reassured me that they would fix it and send a second notary for me to sing the right paper work. XX/XX/2020. I took another day off to sign with the second notary that should have had the " correct information ''. I signed all of the papers that the second Notary XXXX brought trusting Better Mortgage fixed the extra money charged upon our verbal agreement. After signing all of the paperwork the notary gave me a copy of all the paper work I had just signed. XXXX the notary lady left to her next appointment. As I began to read through the documents I found that Better Mortgage lied to me and had not in fact fixed the wrong information. They had just sent a new face for me to sign the paper work on the XXXX of XXXX with several of the papers still reading XX/XX/XXXX. I immediately attempted to reaching out to better.com again. Because not only did they not fix the extra monies added to the amount I owed. Several of the papers that I had signed on the XXXX of XXXX read the old date of XX/XX/XXXX, which was inaccurate. They did not respond to me after I signed. After read through the whole packet of papers I knew that I only had three days to cancel and that I was on a time constraint. What was worst was that my grandmothers funeral was at XXXX XXXX on the last date I had to cancel. Which is why I had worked on the cancellation the night before on XX/XX/XXXX and had it ready to drop in the mail and send the cancelation on the XXXX. I exercise my right to cancel refinancing with better.com. Doing so via mail as prompted to perform by XX/XX/2020 with a cut off time of XXXX. This in the final paperwork I had signed and agreed to. Sending a cancellation letter to the parties working with better.com to also informing them of my cancellation. I went above and beyond what was asked of me to cancel my refinance with better.com. I sent a written paper to disclose my notice of cancellation to the companies that worked with better.com and the NOTICE OF RIGHT TO CANCEL to better.com sent out of the XXXX post office at XXXX XXXX on XX/XX/2020 to the following companies bettermortgage.com XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, XXXX, and Mortgage Posting - Closing ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX. The same day of XXXX XXXX at XXXX XXXX I also sent an email to XXXX XXXX and XXXX with a picture of my signature on better.coms NOTICE OF RIGHT TO CANCEL letting them know I did try reaching out, and scheduling an appointment with questions about the closing papers. In reached out again to inform Better Mortgage via email of my canceling this transaction is when I finally received a call from Better Mortgage. " Asking me why did I cancel with them? '' Let XXXX from Better Mortgage know that I would like to take this phone call as an opportunity to cancel via telephone. I have tried to cancel by phone, email, and US Postal Service, even though I was only asked to cancel via US Postal Service. Thinking I had Gone above and beyond to cancel the refinance with better.com on XX/XX/XXXX. I continue to shop for rates, and attempted to continue to pay my mortgage payment with my original loan company of XXXX XXXX XXXX. When XXXX XXXX XXXX broke the news to me that my loan did exist with them anymore. Thats when I started to find out about the nightmare that better mortgage.com is as a company with no regard for rules or the law. Better mortgage refused to cancel the refinance by reached out to the title company that they work with at XXXX XXXX XXXX telling them to closed and funded on the XXXX of XXXX. I find this to be concerning that the Title company would also not even allowing a 2 to 3 day window for a NOTICE OF RIGHT TO CANCEL to be delivered. Reaching out to question this action to fund by better.com. The response that XXXX XXXX gave me. XXXX : I am reaching out because unfortunately it appears that there was an oversight regarding the funding of your loan and we did in fact fund the loan despite you sending in the request to cancel. I know you had previous issues with the long process in general so this only adds more frustration, and I want you to know that Im sincerely sorry this has happened and we want to make it right. If you are willing to reconsider your cancellation and choose to move forward with us we would love to make it up to you by sending you {$1000.00} check. I let them know that I was not interested in staying with them asking better.com correct the wrong that they did. I have been sending emails and making phone calls to the original loan company XXXX XXXX XXXX, XXXX XXXX XXXX, and Better Mortgage trying to see this through and get my loan back to its original state before I started the refinance. I have not heard back from XXXX at Better Mortgage since XX/XX/2020 and it is now XX/XX/2020. Not sure what to do next because the last email opened from them to day is from XXXX XXXX XXXX and I don't understand what it means. Hi, This email is in regards to your Post-consummation closing disclosure, which has been uploaded for you on our website. Kindly review and acknowledge the receipt of the document. The Post Consummation Closing Disclosure is just for your perusal, which reflects the final disbursement figures for your loan. Kindly note that there is no further action required from your end. Following are the changes which have been done on PCCD as compared to Final CD : 1. Section B : Paid to party name updated for Lenders ' title insurance as XXXX from XXXX ( Better mortgage escrow ). [ CD Page 2 ]. 2. Section B : Paid to party name updated for settlement fee as XXXX XXXX from XXXX ( Better mortgage escrow ). [ CD Page 2 ]. 3. Section E : CA senate bill amount added under Deed. [ CD Page 2 ]. Please let me know in case of any concern. Thank you for working with us. -- Thanks & Regards, XXXX XXXX | XXXX | Closing - Disclosures Audit Team | Better Mortgage | XXXX XXXX, XXXX XXXX, XXXX XXXX NY XXXX Please help?
04/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IL
  • 60015
Web
To Whom it May Concern XX/XX/XXXX I applied for the mortgage at Better.com : created an account online and spoke with an Associate Home Advisor ( XXXX XXXX, XXXX # XXXX ). I completed my tasks at Better.com account, uploading the requested documents, and at XX/XX/XXXX XXXX XXXX I have received a Verified Pre-Approved Letter from a loan consultant ( XXXX XXXX, XXXX # XXXX ). The letter has the following statement : We have been able to verify you for the full purchase price of {$350000.00} you requested. According to the Better.com XXXX public disclosure, they issue a verified pre-approval letter after verifying all the assets and executing a hard credit inquiry. All these steps were successfully completed. Surprisingly, at XX/XX/XXXX XXXX XXXX XXXX Ive received another follow-up from XXXX XXXX XXXX requesting me to sign in person and re-upload my XXXX and XXXX tax returns. I followed, and the requested documents were re-uploaded to better.com. After a series of other requests, which were meticulously fulfilled on my end, Ive received another verified pre-approval letter from XXXX XXXX, this time it was for {$340000.00}. With that verified letter, I began to shop for a property in XXXX, WI and vicinity. It worth to mention that at this moment in time I was not only satisfying these requirements, but actually had more cash on hand and an excellent ( above 790 ) credit score. Moreover, for the first quarter of XXXX my business net sales were over {$35000.00}. At this point, I already had some concerns about the Better.coms ability to issue the loan. I send an additional request, asking the following : What are the chances that my loan will not be issued after receiving a verified pre-approval letter from you? What can be the reason for it? XX/XX/XXXX XXXX XXXX XXXX Ive got a written confirmation from XXXX XXXX, an Associate Home Advisor. XXXX XXXX stated the following : ======= When a verified pre-approval is issued, it means our underwriting team as reviewed your income and assets and can be certain that they are all verified. This means that as long as your information does not change, we will be able to move forward with approval amount given. What may change, however, is if you place an offer at the full amount you are approved for, and we find that the actual taxes and insurance is higher than what we had estimated in your monthly payments. Your verified pre-approval amount is based on the given daily rates, as well as the taxes/insurance estimated. As the market fluctuates and changes, this can also change the amount you are able to afford. These are the two factors that can hold us up later in processing if you look to purchase a home at the absolute maximum you have been verified for. ====== I was completely satisfied by that answer and continued with the shopping. A few days later I realized that I must add another state to the search Michigan, XXXX XXXX area, because the available houses in XXXX, WI are at scarce. I contacted Better.com, requesting another application for Michigan. I contacted XXXX XXXX again and I was assured that the pre-approved amount will be the same, plus/minus some difference due to the local taxes and insurance rates. However, after submitting all the same information for the new application, I suddenly got the following from XXXX XXXX : ===== I discussed further with the team, and the information you were given that the Wisconsin pre-approval amount was still valid was only based on the 1 year average of your income. While the system can work off of a 1 yr average of income in some instances, the daily rates, final debt to income ratio, as well as the credit report received combined required us to use the 2 year average to ensure we were within compliance for lending. Due to this, we would be unable to move forward with the current purchase price listed on the file, as it would need to be closer to $ XXXX. ===== A two-fold difference for the same applicant in two neighboring states triggered my next request to Better.com to verify that they will be able to honor their {$340000.00} pre-approval letter for Wisconsin. XX/XX/XXXX XXXXXXXX XXXX XXXX Ive got the following from XXXX XXXX : === At this point, the desktop underwriter system required us to then use the 2yr average, as to compensate for the risk factor of having the debt-to-income so close to maximum 50 %. Running through text scenarios, the software showed us that we could possibly still use that 1 yr average on your income if you were planning on putting down 20 % for your purchase. As it stand now with just using your current information and planned down payment, we would need to use the 2 yr average instead. === All this time Ive been shopping around, assuming that the verified ( XXXX ) pre-approval letter means something, knowing that my financial picture is even better than at the moment of application. I traveled over XXXX miles, touring the properties. I spend countless hours, analyzing the listings. And I did some offers using the better.com verified pre-approval letter. If any of these offers could be accepted, Id lose the earnest money deposit ( {$3000.00} ) due to my inability to purchase. At this moment in time, I already had ( and I still have ) other pre-approvals from the competitors : XXXX : {$300000.00} XXXX XXXX : {$290000.00} ( Michigan ) That makes me think that my fair, asset-backed loan amount lays somewhere within $ XXXX range. I believe that Better.com intentionally misled me, issuing the verified pre-approval letter, having no intention to honor it at the final stage of the closing process. I accuse better.com and its employees in the following : false advertising in the written form intentional misleading discrimination, both the social-based and occupation-based unprofessional behavior that constitutes a significant financial risk to the customer violation of the Equal Credit Opportunity Act misreporting customer account status false written statements about their ability to offer a loan Employees of concern : XXXX XXXX, Loan Consultant XXXX XXXX XXXX XXXX XXXX XXXX Associate Home Advisor XXXX # XXXX XXXX XXXX, Home Advisor , XXXX # XXXX XXXX XXXX, Client Success Associate
04/14/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 02116
Web
I am writing to dispute Better Mortgages ' claim to holding $ XXXX of a {$27000.00} earnest money deposit. They claim my withholding of information in the approval process caused me to lose a " Verified Pre-Approval '' for a mortgage. I believe that upon the signing of a purchase agreement, Better has introduced new hurdles to my closing this contract, including negligent communication in the midst of their recent mass layoff and navigation of this decision. In the process, I have been introduced new approval requirements without appropriate time to adjust to the rising costs as a result. I believe not only should I not be held liable to lose my hard-earned money, which literally is out of diligent effort to pull myself out of debt over the last two years, but also that they should be liable for the third party costs I lose in this deal including travel costs, inspection costs, appraisal, escrow, and loss of wages due to the distraction of this negligent handling. Below is a detailed recap of our relationship to this point where they are holding {$27000.00} dollars of mine and offering to retain $ XXXX of it to walk away. - On XX/XX/XXXX I received a verified pre-approval letter from Better Mortgage, verifying me for the " the full purchase price of {$940000.00} you requested. '' On a conventional mortgage. - On XXXX XXXX I responded requesting the approval letter be lowered to $ XXXX as my goal was a purchase under $ XXXX at the time, at which point I received an out of office from my XXXX XXXX XXXX XXXX # XXXX stating she would be out of office XX/XX/XXXX until XX/XX/XXXX. - On XX/XX/XXXX I received another verified pre-approval letter from Better Mortgage, verifying me for the " the full purchase price of {$940000.00} you requested. '' On a conventional mortgage. - On XXXX XXXX upon identifying the first home we wanted to offer on, we received a Florida Cash Offer from XXXX XXXX XXXX to submit an offer for $ XXXX, - On XX/XX/XXXX I signed a consent to offer on a home at XXXX XXXX XXXXXXXX XXXX XXXXXXXX, FL XXXX at XXXX, we lose this bid. - On XX/XX/XXXX I signed a consent to offer on a home at " XXXX XXXX XXXX XXXX XXXX, FL XXXX '' at max offer budget XXXX. Bid gets mistakingly submitted at {$520.00}. We ended up back out of deal upon learning of foundation damage. - On XX/XX/XXXX I signed a signed a consent to offer on a home at " XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX '' at $ XXXX, we win this offer and this is the transaction in question. - On XX/XX/XXXX I signed a AS IS Residential Contract for sale and purchase with a 21 day period to secure financing to close. - On XX/XX/XXXX, I submitted proof of escrow payment - On XX/XX/XXXX I receive a message from XXXX XXXX that my loan has been conditionally approved and that I need to continue completing tasks- On XX/XX/XXXX I sign a consent to amend the purchase contract extending inspection periods to XXXX - On XX/XX/XXXX I receive a call from XXXX at Better Mortgage that I may have to submit my XXXX taxes and that I will need to increase my downpayment to 6 %. This is the point I start flagging my concern on XXXX and am connected with XXXX XXXX. I express that my costs are rising on the Closing cost + additional Downpayment and I am concerned that there is no end in sight of the changes of estimated costs from Better and related to closing. - On XX/XX/XXXX and XXXX I fly down to XXXX to complete the inspection - On XX/XX/XXXX I sign a consent to amend the purchase agreement with seller agreeing to XXXX closing credits- On XX/XX/XXXX I am informed that I will need to submit XXXX taxes in order to secure final approval - On XX/XX/XXXX I sign a consent to amend the purchase agreement to move the closing date to XX/XX/XXXX - On XX/XX/XXXX, I complete my XXXX taxes and pay all XXXX tax debt. - On XX/XX/XXXX, I submit my XXXX tax returns and proof of payment to Better- All of last week, week of XXXX I'm told I'm ahead of the process, continue answering prompts in the system and we'll get to close. - On XX/XX/XXXX, I receive an email from XXXX XXXX Friday XXXX at XXXX est and then a phone call around XXXX telling me the deal is in danger. I share ways would be able to clear my IRS debt before close and ask for details about what I need to do to get approved and not lose my money. - On XX/XX/XXXX, I email XXXX expressing concern that I have not received next steps to remedy in email. I learn XXXX is on vacation for another 2-3weeks. - On Monday XX/XX/XXXX, I get a call from XXXX XXXX, sharing a grim story about path to loan approval, then verbal walkthrough of the steps I would need to take to keep my money. I ask to see it in email because it sounds complicated. - In the meanwhile, I contact 3 other lenders and secure pre-approval for the mortgage for this property, while putting pieces in place to pay off the XXXX tax debt - On Tuesday XX/XX/XXXX, I learn that XXXX is terminating the deal without XXXX sharing her email or XXXX sharing an email about my option - and telling me I'll forfeit XXXX. - On Wednesday XX/XX/XXXX I receive a consent to amend the purchase agreement to be terminated. I ask for additional information before I can agree and I receive a new request for a 5th Consent to Amendment R & C
07/27/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • XXXXX
Web Servicemember
On XX/XX/XXXX I was referred to Better.com by XXXX XXXX, for a mortgage. I submitted my information and received a pre-approval letter immediately. On XX/XX/XXXX I submitted an offer on a house that was accepted - on the same day I locked a mortgage rate of 2.125 %, and paid the appraisal fee. Title cleared on XX/XX/XXXX, appraisal returned a positive result ( XXXX over purchase price ) and the underwriting process was going well. However, on XX/XX/XXXX I received an email from someone at Better acting as my Loan Officer, abruptly replacing the contact I had been working with up until now. This new Loan Officer informed me that he had some concerns with my debt-to-income ratio, and felt my employment was not sufficient to be included as actual income. In short, I work as an attorney for multiple agencies in a w-2 capacity, while I also manage an e-commerce brand I created. I have operated as an attorney and a business owner simultaneously since XXXX, taking breaks between lawsuits from the attorney role to focus on the personal business during high seasons. The loan officer stated my self-employment wouldnt be counted at all because while the income from the current year was a significant amount, tax returns from prior years did not show such a high value for income. He did not say anything about my legal work- which I presumed was sufficient to be considered income since its a w-2 role and Ive worked in this field since XXXX, even if its been for multiple employers. As closing day grew closer, the LO required me to jump through several other hoops - requesting I pay off all credit cards- which I did. He also asked that I pay off my car loan in full, which I also did. However, on XX/XX/XXXX it appeared Better.com was intending to pull out as my lender entirely, but had not informed me of such. I inferred this from something the Better.com realtor had said - so he connected me with other possible lenders for a last minute lender. When I logged onto the Better Portal, my loan status had been changed from underwriting to exception - additional info needed. We will contact you. While I started speaking with other banks, I continued to pursue my loan with Better.com because I believed it could be saved. I asked the loan officer once more what I could do. He advised I pay off some additional debts and double the amount of my down payment. I did both per the Loan Officers request. On XX/XX/XXXX the status changed to conditionally approved - last stage- so I called off the talks with other banks as it appeared things with Better.com were repaired. The loan officer led me to believe on that date that things were in fact good to go. In fact, he told me over email that with the doubled downpayment and the debts paid off, my Debt-to-Income ratio was under 50 % as needed and the deal was good to go. Closing date was XX/XX/XXXX, and I did not hear anything from Better between the XXXX and XXXX. On XX/XX/XXXX I called to ask what was going on - and the loan officer told me we are not going forward with this mortgage. I asked for additional information and was told a denial letter would be sent soon. Eventually I received the letter that stated the reason for the last minute denial was lack of sufficient income. Better.com deemed my legal work as lacking consistency to satisfy the ongoing income requirements of their lending standards. This all came as a shock to me - a rollercoaster of yes and no, and countless additional hoops to jump through. I feel entirely misled, strung along, and unfairly denied without cause. Because of Better.coms actions I lost my 1 % escrow deposit, as well as the fees paid towards appraisals, inspections- a total of over {$5000.00}. I also lost an excellent deal on a house worth more than purchase price at an all time low interest rate. In XXXX of XXXX I re-entered the housing market, hesitantly from the horrible experience I had with Better.com - and was forced to accept a loan rate of 5.125 %, more than double the rate I had locked in back in XXXX. The property I would have purchased then is now worth {$60000.00} more, while my buying power has shrunk significantly and the available properties have continued to increase in price by some 15-35 %. Its hard to even calculate how significant the losses are due to the sale falling through but one thing is certain- if not for the actions of Better.com, including misinformed and dishonest lending practices, leaving me empty handed on closing day, I would not have suffered any financial damage or subsequent increased expenses.
04/20/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CO
  • XXXXX
Web
On XX/XX/XXXX I started the refinance process with Better Mortgage Corporation online. On XX/XX/XXXX, XXXX of their representatives, XXXX XXXX, reached out to me, via email, because, I did not approve a credit check to move things forward. I explained to XXXX, via email, that I read on their web site that someone must be XXXX XXXX at least 2 years to be approved for a mortgage with their company and I had only been XXXX XXXX for 18 months. Also, in the same email, I explained that I was really protective of my credit because it was good and that I didn't want to waste my time or his firms if there were no exceptions to the 2 year XXXX XXXX rule. I let XXXX know that I had attempted a refinance in XX/XX/XXXX and was denied because I was not XXXX XXXX long enough as well. XXXX, responded via email, that exceptions would apply if I was XXXX XXXX for at least 1 year if in a similar profession and would need to show that my income was constant or increasing. He followed this email up by texting me and leaving me a voicemail. I responded to his text that I felt comfortable allowing the credit pull and moving forward with the process. On XX/XX/XXXX, my credit came back as excellent ( XXXX ) and I locked in a 30year fixed rate of 3.125 % that would lower my monthly mortgage obligation by approximately $ XXXX. The lock was affective until XX/XX/XXXX. Over the next few weeks, I submitted all the requested documentation online including showing that I have been in the same industry for over 20 years, disclosing over $ XXXX in liquid assets, and showing XXXX XXXX income that was constant and increasing since XXXX. On XX/XX/XXXX, I received and email from XXXX XXXX at Better mortgage that my loan was ready for underwriting where they would look at debt to income, assets, credit history, and property usage which is what I expected. Based on my initial interactions with XXXX and my documented financial position, I felt that this would be a smooth process. On XX/XX/XXXX, XXXX XXXX at Better Mortgage reached out to me, via email, and said that I do not have enough XXXX XXXX history to be approved for the loan and that I need to be XXXX XXXX for 2 years to be approved for the loan. Also, that I would need a co-borrower to get approved. I was shocked when I received this email so I emailed XXXX back and gave him the same background provided earlier in this complaint thinking that they would go back in apply available exceptions for approval. Instead, on XX/XX/XXXX, XXXX emails me and says that he misspoke. That, the main issue was my XXXX XXXX income in XXXX does not meet their guidelines. I couldn't believe it because I had shown documentation that my XXXX income was 6 times greater than XXXX, and my XXXX income was tracking 7 times higher than XXXX. It felt, like they were looking for a reason to deny the loan. Therefore, I responded that if they erroneously denied my application, I would be filing a complaint against their firm for unfair lending practices to any regulating organization that I could. After a couple email exchanges, XXXX specified that they needed to see at least $ XXXX in income to approve my loan. My income in XXXX was over $ XXXX and I provided a XXXX tax for and banks statements that showed this. In addition, I provided Better Mortgage with Bank statements that showed my income in XXXX was over $ XXXX thus far in XXXX. On top of that, I have excellent credit and have never missed a mortgage payment ( owned this home since XXXX ) along with that disclosed more than three years worth of liquid assets in reserve. It seemed that I was being denied because of my XXXX name rather than being approved base on my string financial position. Therefore the basis of this complaint is XXXX discrimination and unfair lending practices. I feel like if my name was XXXX XXXX instead of a clearly XXXX nam the loan would have been approved. The resolution I am looking for is simply to close on my loan so I can lower my interest and monthly mortgage obligation. In addition, I'd like to make sure no one else is treated unfairly.
09/13/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • GA
  • 30066
Web
In XX/XX/XXXX, we refinanced our mortgage with Better ( closing date XX/XX/XXXX ). Later that year, we refinanced again with Better, closing on refi # 2 on XX/XX/XXXX. We used Better 's title company, XXXX XXXX XXXX ( XXXX ), to handle the closing. As part of the closing, we paid {$850.00} in intangible taxes, which were listed as " transfer taxes '' on our closing disclosure. On XX/XX/XXXX, we closed on a third refinance with Better. We used a local law firm, XXXX XXXX XXXX, to handle the closing. As part of the closing, we paid only {$1.00} in intangibles taxes, again listed as " transfer taxes '' on our closing disclosure. We asked our loan officer why the intangibles taxes for refi # 3 were so much lower than those for refi # 2, and we were told that because we were refinancing with the same lender, we got " a break on the intangibles tax. '' In refi # 2, we refinanced with the same lender ( Better ), so we should not have paid the {$850.00} in intangibles tax. I asked Better multiple times to investigate this matter, however, they have failed to provide a reasonable explanation for why we did not get the intangibles tax exemption for refi # 2, but we did get it for refi # 3. I believe XXXX made an error in calculating our closing costs and overcharged us for intangibles tax. I believe we are owed a refund of almost all of the {$850.00} in intangibles tax we paid as part of refi # 2. I did some research and found a link to the Georgia law that specifies the intangibles tax exemption for refinancing with the same lender. LINK : https XXXX XXXX Rules and Regulations of the State of Georgia, Department of Revenue 560-11-8-.05 Refinancing. ( 1 ) Intangible recording tax is not required to be paid on that part of the face amount of a new instrument securing a long-term note secured by real estate which represents a refinancing by the original lender and original borrower of unpaid principal of an existing instrument securing a long-term note secured by real estate still owned by the original lender, if the intangible recording tax was paid on the original instrument or the original holder of the instrument was exempt. ( a ) The new instrument must contain a statement of what part of the face amount represents a refinancing of unpaid principal. This information must be disclosed on the face of the instrument or in the alternative may be submitted in the form of an affidavit indicating which part of the face amount represents a refinancing of unpaid principal. ( 2 ) Where two or more instruments securing long-term notes, secured by separate deeds to secure debt and held by the original borrower and the original lender, are consolidated, with no new money advanced, into a single instrument securing a long-term note with a single deed to secure debt, intangible recording tax is due, up to the statutory maximum, on that portion of the indebtedness secured by the new instrument, if any, that does not represent unpaid principal on the consolidated notes. ( 3 ) Where instruments securing long-term and short-term notes, secured by separate deeds to secure debt and held by the original borrower and the original lender, are consolidated, with no new money advanced, into a single instrument securing a long-term note with a single deed to secure debt, intangible recording tax is due, up to the statutory maximum, on that portion of the indebtedness secured by the new instrument, if any, that does not represent unpaid principal on the long-term note or notes. Authority O.C.G.A. Secs. 48-2-20, 48-6-61 -- 48-6-69. History. Original Rule entitled " Refinancing '' adopted. XXXX XXXX. XXXX, XXXX ; eff. XXXX. XXXX, XXXX.
07/07/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TN
  • 381XX
Web
I am writing this to let you know that I am highly dissatisfied with services provided by Better mortgage. Sorry to say but the kind of services Better Mortgage is providing to their customers is unacceptable. I will definitely write my feedback and will share the experience with the top leadership of Better Mortgage. Firstly, it all started with getting the property checked for appraisal. It was discussed with me several days ago that appraisal will be done for the property but never scheduled on time and conducted 3 days prior to closing due to which my closing date was at risk. I requested the appraiser to share the report asap in a day so I can meet the closing date. Secondly, at the last minute I am given the new rate table and asked to finalize in 15 mins to meet the Monday closing. I called in the first week of XXXX and informed Better Mortgage that the property will be used as an investment property instead of Primary residence. Two days prior to closing I am given new rate of interest and asked to decide with in 15mins. Thirdly, why do they inform customer at last minute. New closing date XX/XX/XXXX was at risk and I am informed one day prior to closing on XX/XX/XXXX. I had to involve their customer support team lead to get the closing on time. Title company did not received wire money from Lender till XXXX CST on XX/XX/XXXX though closing date and time agreed was noon on XX/XX/XXXX. Closing disclosure had incorrect escrow calculation and I was charged around {$140.00} extra each month that I had to correct while I was reviewing the documents at closing company. I am told at the beginning of each call that line are recorded. They have all the recordings to check and validate what/why/where/how/when things went wrong. Here is what I have discussed with Better Mortgage, From day one my intent was to lower the rate of interest whether it is for 10 or 20 or 30 year term. I am ready to accept the loan for 30 year but the interest rate difference is too much from what I locked initially with the company. Why should I suffer because of company 's internal issues? I will be paying XXXX extra as interest due to change in loan terms. Better Mortgage can't present this to me at my last minute. I understand investment rates are slightly higher but they should have presented me with the new rate table when I updated the Occupancy clause. They assigned thousands of tasks during the loan process but none of them discussed the investment rate of interest. I requested Better Mortgage to give me the lowest rate of interest ( 3.37 % ) and waive off the point fee of {$5900.00} as a part of compensation for the mistake that happened by their team. Below is the series of interactions that happened with Better Mortgage. XX/XX/XXXX : Initial Loan estimate was provided and Locked XX/XX/XXXX : Notified Better that I plan on using the property as Investment property XX/XX/XXXX : Occupancy clause was updated in the loan estimate and rate was locked XX/XX/XXXX : Appraisal discussion happened with Better XX/XX/XXXX : Appraisal visit was scheduled for XX/XX/XXXX XX/XX/XXXX : Appraisal was completed and report provided same day XX/XX/XXXX : XXXX XXXX CST - Rate of interest changed due to which I couldn't close on XX/XX/XXXX XX/XX/XXXX : XXXX concession provided by Better Mortgage XX/XX/XXXX : Initial closing date that was not met. Requested Better Mortgage to proceed as I need to close property at earliest and decided new date as XX/XX/XXXX. XX/XX/XXXX : Better Mortgage inform that closing for XX/XX/XXXX is difficult to meet. XX/XX/XXXX : New closing date Let me know if you have any questions.
09/24/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 20110
Web
Hello, I attempted to get a conventional home mortgage loan with Better Mortgage for {$470000.00}. I worked with XXXX XXXX ( NMLS # XXXX ) and XXXX XXXX ( NMLS # XXXX ) on the loan. In speaking originally with XXXX, I expressed that we worked with a previous lender and it was stated that a co-borrower was needed to move forward with a conventional loan with 5 % down. I wanted to shop with other lenders to see if I could be approved without needing a co-borrower. My credit score and DTI was within the XXXX XXXX limits. I hadn't finished my loan application or submitted a hard credit check, however, XXXX stated that I needed a co-borrower based on the desktop underwriting software they used. She continued to mention the need for a co-borrower. As I did not know she was doing a desktop underwriting on my file and it was incomplete, I was unsure as to why this information was stated. She mentioned the issue was my credit score. I requested a new home advisor and filed a complaint with the company. I was assigned to her manager, XXXX XXXX who stated he didn't see an issue with my credit score but my DTI was too high. He stated he would call me in a hour to discuss my options. I emailed him my DTI scenarios and that I was under the max 50 %. The primary concern he had was that my DTI included my student loans which were in deferment and on an income-driven repayment plan. I was informed they could use my minimum payment but may have to use 1 % of the loan amount which was slightly over {$1600.00}. I had been pre-approved for a loan for some time with Better Mortgage with no issues regarding my credit. Upon his return call to me, he stated that I was denied the loan due to my credit score. When I asked for details, he would not provide me with specific details on what the issues were and said they would give me a desktop underwriter cover letter. He stated my initial approval was based on my income being listed at {$56000.00} a month. Having access to my original file in XXXX XXXX, that was untrue. He then stated that he calculated my student loans by adding the {$530.00} that I owed under my current repayment plan for one of the loans and 1 % of the amount due for the other loans as standard practice. I stated that my payment plan has me at {$530.00} for all three loans and that taking 1 % of each loan which would over {$1600.00} was not standard practice. With the two aforementioned discrepancies I was very concerned that they were not being honest and incorrectly entering information into the system which resulted in my loan application being denied. I asked if manual underwriting could occur and XXXX stated it could not until the desktop underwriting was approved. I went to the website and it stated that I said in conversation that my credit card balance was at {$0.00} and one of my student loans with an amount of {$25000.00} was at {$0.00} which was untrue. He stated he did that to get my DTI down. As conveyed there have been multiple mistruths stated in to me directly and I have not been given information to verify, again, if the information input was correct or incorrect. It appeared to me they did not want to approve my loan and stated the only path to approval was 20 % down, a co-borrower or using a FHA loan. The FHA home purchase price limit for the area I am purchasing a home is lower than the home purchase price. The home is in XXXX County in Virginia. Furthermore, the previous lender only needed 5 % down to approve me for the loan which is a four times less than what Better Mortgage requested.
08/14/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 32714
Web
On XX/XX/XXXX, I started the process to refinance a home mortgage with Better. Everything was going along smoothly until it was time to sign the Uniform Residential Loan Application, where my co-borrower 's annual income was listed as monthly income. ( In other words, overstating the annual income by a factor of 12. ) Since the URLA requires that I personally affirm that the information " is true, accurate, and complete as of the date I signed this application, '' The night of XX/XX/XXXX, I first asked Better to update the URLA information. At first the application processor sidestepped my question by confirming that the income Better had listed elsewhere in the application was correct. When I pressed the URLA issue, the processor referred the question to her supervisor. This was the supervisor 's response on XX/XX/XXXX : " Just wanted to chime in here! You can go ahead and sign the initial application as is. This is just a reflection of the initial inputs on your application, to get the loan process started. You will receive a final closing disclosure, which has the correct information on it. As our team collects documents you provide throughout the loan process, we verify and make updates in our system to reflect the correct information in the right places. If we were to update our system today with the correct income figures, it would not change your Initial XXXX information ; however I want to ensure you that it will be corrected on your final disclosures! Please let me know if you have any further questions! '' I responded on XX/XX/XXXX : " Thanks for the clarification. Ethically, I can not sign something I know to be false, especially since the application stipulates that the information I provided 'is true, accurate, and complete as of the date I signed this application. ' '' This was his response on XX/XX/XXXX : " This is required at the beginning and end of the process. The initial XXXX is what you sent us and we will produce a final XXXX with all updates and corrections. 'For compliance purposes, the form must be based on the initial information that the customer tells us at the time of application. Once the underwriting team reviews the supporting income, asset, and liability documents, the customer will see all of the updated information on the final XXXX that they will sign at closing. This becomes the binding version. By e-signing the initial XXXX - the customer is simply initiating the process. ' Unfortunately, if you will not sign the initial XXXX, the only work around would be to create a new application and ensure the correct information is included. '' Note the abuse of authority when the supervisor entered the conversation to encourage a false statement. The paragraph in single quotes above reflects a quotation in the email sent to me, apparently citing company policy. The statement that I initially provided incorrect information is false. XXXXetter always had the correct income information in their system on other forms, but not on the URLA. I felt pressured to make a false statement, which gives me ethical concerns about Better. ( Does an inflated income reduce regulatory scrutiny? ) Perhaps there is legitimately a technological issue in updating the form. But how likely is this for a company whose website says, " Were using technology to make it faster and more efficient, and humans to help make it friendly and enjoyable ''? Surely the company 's inability to update a form doesn't require that I make a false statement.
11/04/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 78704
Web
XX/XX/XXXX - Applied for a refinance through better mortgage Through the process I let the lender know that we were refinancing my first lien primary mortgage and a 2nd lien home equity line of credit. I let the loan officer and messaged the team through online portal that my loan needed to be closed as a Texas F2 refinance. I am in the XXXX and know that lenders will often close previous home equity loans as a new home equity in the state of TX. The TX constitution was amended to allow refinances of previous home equity loans to not be classified as new home equity loans. A home equity loan is closed in TX as a TX 50 A6 ( section of constitution ). Refinances of previous home equity loans which are not pulling new cash out are closed as a TX F2 ( section of constitution ). After 70- days of process and paying for an appraisal we were fully approved and ready to close. The notary performing the closing notified me on closing day that the documents she received were for a Texas home equity loan. I alerted my loan officer that this was not what we had discussed. He assured me he was working on it and correct loan documents would be provided. I was contacted later in the afternoon by the notary stating she had a new set of loan documents. When she came to sign the documents were still in fact for a new Texas home equity loan. I did sign as I was concerned I would lose my locked interest rate. I notified the loan officer ( XXXX XXXX XXXX and he said the issue had been escalated to the highest lever. I had a discussion with him and his supervisor ( XXXX XXXX ) and she was aware that there were unique laws in the state of TX that governed home equity and previous home equity transactions and that her underwriting team was working on it. I am in the mortgage industry and explained to her that it was not an underwriting issue. To XXXX XXXX the loan is considered an " agency cashout '' that is the classification for any refinance of a lien that was not used to acquire the property ( i.e. a Home equity loan or line of credit ). I further explained, for the 4th time, that it was how the loan was documented at closing that was the issue. They needed to speak with their document preparation attorneys as they could confirm I was correct and the loan should have closed as a TX F2. The issue at hand is that if they closed the loan as a home equity lien then I would not be able to get a subsequent home equity loan in the future without fully paying them off or refinancing my loan in whole. That is the point of the law in TX for an F2 refinance. Your new loan is not documented as a home equity lien, therefore allowing you in the future to get a separate home equity loan if desired. The manager ( XXXX XXXX ) stated she was working on it, assured me that my interest rate would be honored and her team was working on it. I again, implored her to speak with her attorneys as the team at Better mortgage did not understand the TX laws and was closing my loan incorrectly. It became clear after multiple conversations with the Loan officer, processor and manager that no one at the company knew what a TX F2 mortgage was. This is why I requested multiple times that they speak to their attorneys, XXXX XXXX and XXXX, to verify. I was told at XXXX the evening of my loans funding that the Better mortgage would not close my loan in any other way than a TX home equity loan. So, I was forced to rescind the funding, eat my appraisal fee and waste 70 days of tasks from them.
09/24/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NM
  • 87144
Web
On XX/XX/2020 I locked in a rate of 2.125 % with XXXX points for a 15 year traditional refinance. At the time of the application I listed the property as a single family residence estimated at {$350000.00} and also disclosed that the property had solar that I owned and made payments on. On the same day I received conditional approval for the loan. Also on the same day I was requested to upload a Mortgage Note or Home equity line agreement for the disclosed XXXX XXXX. I emailed my loan processor that same day to confirm this loan was a personal/merchant loan and the bank confirmed there was no financial relation to the property or mortgage. Due to claimed new information that was different from that which I originally provided I received a revised loan estimate on XX/XX/2020 with points now at XXXX. During a phone conversation I had with my loan processor on XX/XX/2020 I was given two key points as to the change. One was identified as my property being identified as a PUD detached, which it is not, and is without question a single family residence. This discrepancy listed its value at around {$340000.00}, below my estimated {$350000.00} for a single family residence. Second issue was with the loan relating to my solar. Better mortgage continued to claim this loan was somehow restricting or involved with the mortgage process. At points claims of " Right to Title '', " Subordinate Lender '', and lien information was suggested. Later that same day of XX/XX/2020 I received an email stating " it is on the title '' and because of this my locked rate could not be honored. Lowest rate offered in that email was XXXX and XXXX points. In a further call on that day I was told by Better mortgage that the Title company was indicating this information. Again I verified with the bank financing the XXXX XXXX that there was no relation. With these issues I indicated my interest in going to another lender, and Better mortgage offered for me to upload competing offers and they would attempt to match. However, when requested they return to the original locked in rate, they said these issues would now allow them to do that. On the morning of XX/XX/2020 I contacted XXXX XXXX XXXX directly to discuss this concern. The representative there said they had not received the title information for the property so at that time they could neither support, nor deny any issue with the XXXX XXXX. At that time, the only information available was primary mortgage loan, that was it. A review of the local county records online gave no indication of any lien on the property. A further request for documents on XX/XX/2020 was responded to on XX/XX/2020 by the county records office with no record of any other mortgage or loan on the property other than the primary mortgage. With the information from the Title company that same morning XX/XX/2020 I requested cancelation of my loan processing. Despite the request, an appraisal was ordered that afternoon, and by late afternoon I received an email claiming " concessions '' were made to return my loan to the original 2.125 % and XXXX only after I requested cancelation of the loan. I believe this was a bait and switch tactic. Once locked in at XXXX and XXXX points they proceeded to use false, inaccurate, or incomplete information to first change my points, then deny my rate. I proceeded with another lender and have had no issue with the type of property ( single family residence ) nor the loan for the solar system.
04/21/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MI
  • 483XX
Web
XXXX by Better Mortgage Complaints First complaint while applying for a mortgage with this company, was working with our so called Processing Expert, XXXX XXXX for our loan estimate. For several weeks during the months of XXXX XXXX I had to deal with her over the phone several times with no avail to rectify an $ XXXX miscalculation of our earnest money. I explained to her several times as to how this amount of money for our earnest deposit was not being taken into account on our loan estimate making our estimated cash to close that much higher unnecessarily. This resulted in them strongly recommending that I liquidate my 401k to cover the difference which would ultimately result in me incurring IRS penalties. Long story short, eventually she went on vacation sometime around the end of XXXX and XXXX XXXX ( our loan expert ), was able to escalate this issue to her supervisor XXXX. XXXX was able to resolve the issue with underwriting in a matter of minutes! This was an issue we had been dealing with for almost 2 months, that was resolved instantly in minutes with her supervisor!! The second complaint, which is the biggest complaint of all with this company, is that they refused to allow us to close on the home due to external concrete items being incomplete ( i.e. porch, driveway, and sidewalk ). These items were left incomplete intentionally by the builder because we were set to close in XXXX and our home is located in XXXX Anyone who lives in the XXXX knows that it is not consistently warm enough to start pouring concrete or asphalt in this area until at least XXXX at the earliest. These items were already included as part of the purchase price of the new build home, and due to be complete at a later date as weather items. The typical Fannie Mae rule is to have the Title company do an escrow hold back and withhold XXXX % of the cost of these items until completion usually with a 6 month extension after closing is complete. This lender refused to abide by this guideline, when every lender in this area does! After days of begging and pleading with them to make an exception, we had no other choice but to withdraw our application which resulted in losing {$450.00} for our appraisal fee and find a new lender ASAP. We were able to find a new lender, but this meant moving into our new home 3 weeks after we were originally scheduled to move. We were living in an apartment at the time, and barely made it out without having to pay another full months of rent unnecessarily. Also, my wife was XXXX XXXX XXXX at the time which meant we had less time to get the house together and the XXXX setup before she was due to go XXXX XXXX In addition to all of that we had family scheduled to come into town to help us get boxes unpacked, which couldnt happen due to the delay, and we had a XXXX shower which happened a couple of days after moving which was extremely stressful. Lastly, we had to keep rescheduling movers, appliance installation dates, and ordering of things that we needed all because of this. In summary, XXXX by Better Mortgage should not be lending mortgages in areas where they refuse to follow the guidelines put in place which allow fair treatment of all parties involved in the mortgage lending process. I highly do not recommend using this company as a mortgage lender, and if you get XXXX XXXX as your Processing Expert, withdraw your application immediately and take the application fee loss.
11/19/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 949XX
Web
I was applying for a refinance with Better Mortgage because of the fact it is advertise on XXXX that they allow you to use the income form earnings as a host sharing you're home for income. ( see link ) Prior to begining the process they assured me that was true. I made it real clear because I was turned down for that reason. Now we are at the end of the process and they say oh well XXXX XXXX isn't doing that any longer now since Covid ... .what I just paid an appraiser {$550.00} and lot of time getting documents submitted all the things you do to refinance which is time consuming so Im blaming XXXX for false advertising, Also Better Mortgage for being a part of it and stinging us along and XXXX XXXX for not helping people who have good credit lots of liquidity and lots of equity. We are a couple who deserves a refinance, have never missed a payment in our lives and are victims to covid 19 having my husband lose his job in XXXX. Here is the link on the web XXXX website. : XXXX XXXX XXXX I have asked them to take it down since it is a false and misleading to the public. Refinance your mortgage Heres the wording : A hosts home is often their most valuable asset. In addition to providing hosts with a way to welcome guests and meet travelers from all over the world, it also provides a way for them to earn income. Financial institutions havent always understood home sharing and how its an economic lifeline for many families and individuals. Thats one of the reasons why many lenders didnt recognize XXXX income when people applied to refinance their home loan. Were proud to announce an initiative with XXXX XXXX and three lenders to help hosts refinance their mortgages. For the first time, hosts in the U.S. will be able to work with participating lenders to recognize XXXX home sharing income from their primary residence as part of their mortgage refinancing application. This could help unlock potential savings for hosts and help them reach their financial goals. The three mortgage lenders in the initiative are XXXX XXXX, XXXX XXXX, and Better Mortgage. Heres how it works : U.S. hosts can apply to refinance their existing mortgage with XXXX XXXX, XXXX XXXX, or Better Mortgage. Their existing mortgage does not need to be with any of these providers. All U.S. hosts who share their primary residence are invited to apply. Specific eligibility requirements will be determined by each lender. When you apply, include your XXXX Proof of Income with your application. Your Proof of Income allows these lending institutions to consider your XXXX income when processing your application. You can find your Proof of Income here. Each lending institution may request additional information to see if you qualify. Check with your lender to see what documents youll need. This is a new initiative, and were excited to continue identifying ways we can support our host community. Well be in touch with more updates in the future and hope youll share your feedback as we go forward. Hosts have always been the backbone of XXXX and we look forward to doing even more to help hosts earn extra money and pursue their passions. Find your Proof of Income here and get started with the following lenders : Get started with XXXX XXXX Get started with XXXX XXXX Get started with Better Mortgage
05/22/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • GA
  • 30041
Web
Our Complaint : We were suppose to close on our refinance loan on XX/XX/2021. Two days prior to closing we asked in writing for full disclosure and explanation of differences of Loan estimate versus closing disclosure : 1 ) change in lenders credits and detail breakdown for what they were for 2 ) Why a Title Settlement fee of {$500.00} was added when the Loan Estimate never had a Settlement fee 3 ) Why 9 months of property taxes were now required versus the 8 months the Loan Estimate showed 4 ) What the aggregate adjustment was for 5 ) Was the original {$460.00} lender credit promised on Loan Estimate included on Closing disclosure as well as the additional {$150.00} credit XXXX promised? 6 ) Why APR increased .006 from Loan Estimate 7 ) Why my application now shows I'm paying {$1300.00} in points when I locked my rate with zero points. 8 ) We also wanted to know why we saw a rate extension request saying we asked for an extension and agreed to pay points/fees for it. ( We never agreed or asked to pay fees/points at any time during the loan process ) 9 ) I also asked to see the options for closing from our rate chart so I could make a final decision if we wanted to choose a different rate from our chart so we could receive more cash at closing which XXXX our Loan Agent promised we could have any rate option on our rate chart up till closing. We received half answers to some of the items above and no answers to others. We could NOT get our closing expert to call, email, or contact us at anytime within 5 days leading up to closing. Since Better Mortgage had not answered our concerns XXXX ( our prior point of contact at Better ) said he would postpone our closing till we felt comfortable and received answers. But, the closing attorney arrived at our home as scheduled on XX/XX/XXXX. We were uncomfortable signing due to not getting full disclosure on why changes in our terms took place so the closing attorney left without my signing. The following week Better Mortgage sent us more clarifying disclosures and offered to remove some fees and offer an additional {$150.00} lender credit for the trouble. They also sent us our rate table options. But, immediately after sending the rate table options our new closing expert told us out entire loan was voided because they accidentally sent Loan estimates instead of just rate options and that we would need to start the entire refinance application over. That was around XX/XX/XXXX. It is now XX/XX/2021 and we still have not closed on this loan. XXXX told us today that he was removed from our file last week and needed XXXX to give permission to him to be reinstated so he could help us. I don't completely understand what is taking so long but in general something doesn't feel right and I'm concerned Better Mortgage and/or its employees are not being forthright and honest. Our credit is almost XXXX and our debt ratio is good with a good income. Most mortgage companies would have been able to provide full disclosure and transparency AND close this loan within 3 weeks. Our Loan rate was originally locked in XXXX and it is now the end of XXXX. Why in the world does a mortgage company need 8 weeks to close a simple refinance?
09/12/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • Changes in loan terms during the application process
  • MA
  • XXXXX
Web
Dear CFPB officers, I am writing to formally submit a complaint against Better Mortgage ( Better ) concerning the loan ID : that I closed with Better last month. I opted for a real estate agent from XXXX XXXX XXXX XXXX XXXX ) based on XXXX 's enticing offer, promising the customer/buyer a {$2000.00} closing credit, as prominently advertised on XXXX 's website ( please refer to Exhibit 1 ). However, at the very conclusion of the closing process, Better denied me the {$2000.00} lender credit for the reasons that violated the Betters and BREs terms of service. The transaction complied with XXXX 's terms for receiving the {$2000.00} lender credit. a. I hired an agent from XXXX and I received the closing confirmation email from XXXX. See exhibit 2. b. The case manager, CN, affirmed that agents earning a commission exceeding 1.75 % ( as shown in Exhibit 3 ) would qualify for the full rebate. Records indicate that my agent received a commission of 2.5 % of the total transaction, well surpassing the required threshold. 2. Better denied this {$2000.00} credit for the reasons that violates the terms of service. a. M ( XXXXXXXX XXXX XXXX XXXX XXXXXXXX at Better Mortgage ) and E ( Home Advisor at Better Mortgage ) contended that I had received the Better Price Guarantee, which they considered a promotion incompatible with any other offers. However, in accordance with XXXX 's terms, the {$2000.00} credit formed part of the agent 's rebate, and it was not obligatory to use Better Mortgage to qualify for this rebate ( as depicted in Exhibit 4 ). This clearly indicates that the {$2000.00} rebate is not an integral part of Better Mortgage 's services. Per XXXX XXXX and XXXX XXXX claims, I could receive the {$2000.00} rebate even if I had chosen other lenders. Thus, it is unjustified for Better Mortgage to deny me the rebate when I selected them as my lender. b. When I raised the XXXX terms with XXXX XXXX to question why I lost the {$2000.00} credit while simultaneously using Better Mortgage as my lender and XXXX as my agent, he mentioned that the XXXX XXXX team had confirmed that this transaction yielded no profit margin for me to receive the {$2000.00} rebate, and they retained my rebate as part of their revenue ( as shown in Exhibit 4 ). 3. After receiving a phone call from CN ( XXXX case manager ) confirming my qualification for the {$2000.00} rebate, I expressed my dissatisfaction at not receiving the credit. She assured me that she would consult her supervisor and call me back, but regrettably, I never received her follow-up call ( refer to Exhibit 5 for phone conversation transcripts ). In summary, Better Mortgage failed to credit me with the {$2000.00} rebate promised by XXXX XXXX XXXX, which was an integral part of the transaction 's commission structure. This commission was earned through the agent I selected via XXXX XXXX XXXX and was not related to any service or promotion offered by the lender. I firmly believe that Better Mortgage violated the terms of service and wrongfully withheld the money that rightfully belonged to me.
11/21/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 19382
Web
Hello, About a month ago, I started the refinance process with Better Mortgage Corporation ( NMLS ID XXXX ) to refinance my existing mortgage at XXXX. The process started off rather smooth. However, towards closing, it started getting a little aggravating. The initial disclosure was fraught with errors : outdated payoff amounts related to my existing mortgage with XXXX, incorrect escrow numbers, the title costs changed with every version, etc. Despite several attempts to get the information corrected before the closing was first planned, the disclosures were not updated in time for closing. Eventually, after prodding for answers and explanations about some of the numbers, I managed to get some of the numbers corrected and satisfactory answers on others. Though a few numbers still did not match up, the differences per my calculations were small enough to let it go in relation to the loan amount. Finally, on XX/XX/2020, I received a written confirmation from Better Mortgage that the new loan was closed and funded. ( By the time I had closed with Better Mortgage, XXXX had processed the payment for the month of XX/XX/2020 ). At this point, I fully expected Better to wire the funds over to XXXX and once XXXX paid off the mortgage, I'd be refunded any excess payment amounts in addition to the escrowed amounts. XX/XX/2020, more than a week after the new loan was closed, I noticed my XXXX loan had not yet been paid off. I wrote to Better Mortgage, asking that they send me a confirmation or an acknowledgement of the payoff funds being wired to XXXX. No Response from Better Mortgage. In the meantime, I called XXXX asking if they had receive any notification or heads up from Better, letting them know to expect the funds to be wired. They had not. Wednesday, XX/XX/2020 - sent a follow up to Better Mortgage. Still no Response from Better Mortgage. Thursday, XX/XX/2020 - I called the closing agent at Better Mortgage. He said it looked like it was stuck at settlement and that the matter would be resolved today. Mind you ... this is two weeks after the new loan was closed. Friday, XX/XX/2020 - No receipt or email confirming the action taken, so I once again called the agent at Better Mortgage. I was told that he is in a meeting but did pass on the message that the funds will be wired today and that he will follow it up with a detailed email to me. Saturday, XX/XX/2020 - No email or confirmation from Better Mortgage till date. Meanwhile, my loan at XXXX has still not been paid off. The incompetence at the manner in which the closing is being handled by/at Better Mortgage is glaring enough, compelling me to reach out to the CFPB. Fortunately, I've made advance payments to XXXX, so the due date is not in the month of XX/XX/2020. Otherwise, I would have had to make payments to two mortgage companies simultaneously to avoid late fees. And we all know how tedious it is to get those refunded.
10/11/2019 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33647
Web
I have been working with 3 persons from Better. All the 3 gave me different responses to my questions. I have been acting like a coordinator between them to make things in sync. I dont know if there is a proper structure being followed in Better. I completely lost my hope with Better, fully frustrated on how the things went and I wanted to reach out to someone in the higher authority to make sure my concerns are heard and to get a confidence about my refinance. When I initially talked toXX/XX/XXXX for the rate, I was told that I didnt qualify for the appraisal waiver according to XXXX XXXX guidelines and the estimated property value which I see in Loan Estimate is not correct and an appraisal will be done to get the value of the house. No appraisal was done and then comes the second stage where I was told to sign an appraisal waiver with no mention of the property value. I asked XXXX the same question about the wrong estimated property value then I was told that I see only the estimated value and once the process is all completed I will get the actual amount and I should refer to loan estimate only for the rate and closing costs. Then it goes to the third stage when XXXX XXXX talked to me and I asked the same question then she said she will ask XXXX how this number is determined. Before receiving the response from XXXX, XXXX XXXX, closing person from Better sends me the initial closing disclosure and says this number is final. I was completely lost and realized If I dont get an answer at this stage then I will never get. Thats why raised this as the main concern. Then XXXX calls me and says she will update the value to XXXX because of the docs and renovation list I did in my home, which at least goes in line with the market trend of my neighborhood. My profile was updated and everything was looking good. Then she said XXXX will call and finalize the closing date. XXXX calls me next day and says he cant go by that value. I am totally frustrated. I was tricked by the loan officer XXXX when she asked me the estimated property value which was later manipulated to actual property value and I was intentionally given wrong hopes that an appraisal will be done and corrected at all stages. I feel like I have been totally cheated by Better and manipulated to get my application withdrawn from other lenders. All that Better did through out the process was giving me false promises and hopes and made me withdraw all my applications from other lenders and after making sure am not tied with any other lender, they are trying to make me nod to whatever they say. On top of all this when I tried to resolve this with a higher authority, I was contacted by XXXX XXXX XXXX XXXX Refinance Manager NMLS # XXXX Who made the situation even worse by giving me wrong information and accusing me without any base. At a point he accepted the mistake from Better but didnt take any steps to resolve it.
01/22/2022 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NJ
  • 08816
Web
I originally locked my rate on XXXX for a XXXX Loan for XXXX XXXX down on a condo with {$300000.00} purchase price at a rate of 2.875 % with {$110.00} in origination fees. Since I was working with a Better Real Estate Agent and qualified for Betters appraisal guarantee which states that " we will not require our customers to bring any more cash to close or pay a higher monthly payment as a result of a low appraisal '', I felt comfortable putting an escalation clause into my offer which resulted in the final purchase price of {$300000.00}. When the appraisal came back on XXXX, it was lower than the accepted purchase price, at XXXX. My Loan estimate was then altered despite the appraisal guarantee to include {$2300.00} in origination fees with no other adjustments to interest rate. I brought this to the attention of my home advisor on XX/XX/XXXX by email and phone and received a reply on XX/XX/XXXX acknowledging that I was eligible for the Appraisal guarantee and that Better would be working on reverting the increase in origination fees. When I received my next few loan estimate updates, it was still at the wrong {$2300.00} fee but I only started worrying about it as my closing date approached. Starting 3 days before the final loan approval date, I started to call to try to have this corrected. On the day of my closing, which had been delayed from the original XX/XX/30 date to XXXX due to the lack of closing disclosures, it had been adjusted down to {$450.00} but still higher than the original rate. After at least 3 more phone calls and hours on hold on the day of closing, Better called me to say that they would correct the closing disclosure and send it immediately. Despite this assurance, the new disclosures had a {$360.00} fee ( still {$250.00} more than the original ) which I signed because I had already been waiting for three hours at the title company. I would like Better Mortgage to refund me the {$250.00} based on their guarantee and to take steps to correct this dishonest practice of never correcting a " mistake '' until I had no choice but to accept it. The holidays meant that my home advisor and his backup were all out of office and I could never speak to anyone on my loan team or anyone else who could change the origination fee or explain the discrepancy to me. I must have placed over 10 calls to Better and never managed to speak to anyone who could effect any actual change. Despite promising to call me back on many occasions, they never did and I was mysteriously disconnected up to 4 times while on hold. Despite acknowledging repeatedly the urgency of my request, even as I was sitting at the title company for closing, no one ever returned my calls. To me, it seems that Better Mortgage only uses its front line customer service representatives to delay without empowering them to actually help the customers.
12/15/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AZ
  • 85226
Web
Hello, This is most likely fraud on Better Mortgage Corporation end but here is what happened. I wanted to refinance my mortgage around XXXX of this year 2020. I initially went with Better Mortgage Corporation. During the 3 day window of right to rescind I decided to cancel my loan with them because I found out there was a much better offer which was not even close to Better Mortgage Corporation. I had mailed them the documentations as well as the title company and emailed both. I also got a confirmation from Better Mortgage Corporation as well that the loan had been rescinded. At this point I had had another Mortgage company who I went with and have been paying them my mortgage payments. From XXXX to XXXX I was getting emailed from the lenders service they work with XXXX that my loan was being serviced. AT THIS POINT I emailed and called them for a month straight saying I do not think that you guys actually canceled the loan but they reinsured me they did. I recently called the title company and they did cancel the loan BUT SOMEHOW XXXX still ended up getting it and then sold it to XXXX who ILLEGALLY got it and then loan care the servicer was contracting me about collection about a mortgage I never approved. I even went as far as to call XXXX and ask them what do I have to do to prove that this isn't the correct information and EVEN had a 3 way call I set up between them all to fix this. I have multiple emails and phone calls. NOW it looks like I have 2 loans for the same house. The opportunity cost I am suffering right now is beyond understandable for most. I have had a place where I wanted to refinance my house and then take cash out to buy for example but I can not because no lender will allow me because it looks like I have 2 loans on my house this has been going on for now 2 weeks. So now I have to pay XXXX more just for what I was looking at. This is what better is costing me. As well as rates and offers change every day. AS WELL AS the additional .5 or .25 increase in rates at the end of the year possible. Between the over 80 Horus I have spent trying to figure this out with everyone involved this should NOT TAKE now coming up on 5 months to solve and figure out. At this point it has cost me money with a business venture. I gave this company MORE than enough time to sort it out but they never did. They have said to me on the phone after I said I would contact the CFPB and get a lawyer is when they finally started to MAYBE do something as they are the lender violated Under TILA and Regulation Z. As well as sold a loan they never even had. Then I had to pay the consequences now for 5 months almost. THERE IS MULTIPLE TIMES WHERE THEY SAID NO ACTION IS NEEDED ON YOUR END WE HAVE FIXED THE PROBLEM. Emails will be attached and phone conversation are even worse but we will see if I can find them.
10/17/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 19403
Web
Dear CFPB, Please help! To put it candidly, I feel like I'm in a real life nightmare. I've been working with Better Mortgage on a mortgage application ; however, they have not been able to get anything right. They are either fraudulent or grossly incompetent/negligent. I will be filing a detailed report in the near future including all communications with the company and the misconduct. In the meantime, I'm wondering if there is any steps the CFPB can take to help get this loan closed. Most recently, Better Mortgage is refusing to provide a closing disclosure that has correct numbers on it. I provided them with the errors that needed to be fixed on the closing disclosure, but rather than just fixing the errors, they are insisting that I sign an erroneous document. The text of my most recent email ( sent on Friday evening XX/XX/21 ) to the company is as follows : I hope you are aware of the implications of trying to force me to sign an erroneous closing disclosure. You are in violation of multiple regulations both at the federal and state ( XXXX XXXX PA XXXX ) levels by even suggesting such. I see no indication that you have any intention of providing a closing disclosure that has correct numbers on it. The fact that these specific errors were brought to your intention but you refuse to provide a corrected document may even be criminal behavior. Based on an initial assessment, it's fraud. Throughout this process, Better has fabricated their own " rules '' contrary to what is stated in the federal regulations. When I pointed out that Better is incorrect based on what is stated in the regulations, you simply fabricated another " rule '' to try to cover the lie. For anything I disagreed with, I provided you with regulatory citations indicating the actual requirements. When I asked you to provide regulatory references to your bogus claims, you were unable to do so. I provided you with the EXACT errors on the closing disclosure that needed to be changed. This should have taken all of ~ 20 minutes. A period of days have elapsed since I provided you with these errors. Instead of just making the corrections, you wrote email after email pressuring me to sign a falsified document. As XXXX just brought you in on this application, I want to make sure we're both clear on the events taking place. If you have any intention of salvaging this deal, I urge you to make the corrections to the closing disclosure immediately. If you fail to do so, I'll take that as confirmation that it was your intention all along to mislead the consumer and that you never were willing to provide the services quoted at the quoted price. I will be filing reports to all appropriate agencies with jurisdiction for any and all regulations, rules, statutes, or laws that you have violated throughout this process, which are numerous.
11/06/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CO
  • 80111
Web
My family went about refinancing our mortgage starting in XX/XX/XXXX. We reviewed several rate aggregator sites including XXXX. XXXX advertises rates for different lenders and even has an advertiser disclosure : The listings that appear on this page are from companies from which this website receives compensation It was on this site that we found XXXX. Who was advertising a 1.75 % interest rate with 0 points on XX/XX/XXXX. It was also shown as 1.75 % APR. I clicked through the link to the site at that time and began my application. I was shocked when after my first completion of data the Rate was 1.75 % but the APR was considerably higher. I emailed the loan officer about this and they made an adjustment claiming that they added {$8100.00} in concessions to the loan in order to honor the pricing, however, they changed my own selections on several different aspects of the loan which would be about ( 63 % LTV ). They changed my escrow preferences to utilizing Betters services, when I had originally indicated I would continue to pay my home insurance and property taxes without escrow. When I changed these items back the loan added what I think I recall as {$250.00} in points, despite the advertising being {$0.00}. I asked for this to be adjusted and they claimed this was a change of circumstances. No where on their website can I find that escrow is a required aspect to receive their advertised rates. I checked XXXX website and it is also not addressed. If this was common practice then it should be spelled out. Over the next two days while I completed their tasks, the points rose again close to {$250.00} per day to approximately {$750.00}. Final closing amount was {$720.00}. All this time they were continuing to advertise on bankrate the 1.75 % Rate and 1.75 % APR despite my loan getting more expensive. I asked about this as well and was told I wouldnt have the rate honored again. I decided I would work to finalize the loan because of the good rate ( which they advertised ) and closed on XX/XX/XXXX. I followed up with their customer service via a feedback survey after closing to which I received no response by XX/XX/XXXX. On XXXX I sent an email to the email that asked me to fill out the survey asking about this issue with advertised rates not being offered. Both from my initial application and after they changed the setup of my loan. After several emails with a Client Success Advocate, I was also told that because I didnt lock my rate for 3 days and the market pricing had fluctuated. I have screenshots from the day I locked my rate and from 8 days after I locked my rate showing the 1.75 % /1.75 % APR still being advertised. I believe Better is advertising rates they dont plan to honor and even if asked they work to create situations to drive their own profit.
09/20/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19320
Web Older American
I am trying to get a mortgage on a new property from Better.com. I was told that my mortgage was approved and that we were ready to go to closing when that step was necessary. A week later, I was told that there were other requirements for the approval of my loan, that my current mortgage needed to be paid off, the closing date needed to be moved or the mortgage contingency on the contract of sale of my current house needed to be removed from the contract. I complained that they had already approved my mortgage and that these late requirements made it almost impossible. I sent a complaint to their complaint department and to their CEO and they reiterated their demands. Then they told me that they were not going to use my current mortgage in my debt to income ratio but that I needed to get a distribution plan from XXXX, the company where I have my IRA- this is not possible, there is no such thing- it is a self directed IRA. I made plans to purchase the new house with cash and choose another mortgage company in the future and so removed funds from the IRA as a short-term loan using the once-yearly rollover ability for IRAs. This morning, XX/XX/2021, I was told that my mortgage was done and that I should wait for underwriting to send me the paperwork to review and approved so it can go to closing in time for the closing on XX/XX/2021. Just hours later, I am sent the same demands for contingency removal and distribution plan. 1- Better wants proof that I, as a retiree, can prove that I will have solid income for the future when they do not require this of people with jobs. 2- Better has told me on two occasions that my mortgage was approved only later to tell me they had the same requirements, requirements which I was told were no longer required. 3 - Better waited until no more time was available for me to get another mortgage before they started adding requirements to what was already an approved mortgage. 4- Better required that I reinvest my IRA into an annuity so they could have proof of income. I am not sure that Better has the legal status to be providing securities advice and hold that advice as a requirement in their mortgages. I am prepared to buy my new home on XX/XX/2021 with cash but will suffer when applying for a mortgage after the fact because of my rejection by Better and because it will be a cash-out refi on an already paid off home. If I can get a Better mortgage before XX/XX/2021, I will, as that would be the simple solution even though I prefer not to do business with them any further. My concern is that those without financial knowledge may be being coerced to do things for which Better has no right to require. I can provide an email trail, which will take some time to gather, to support the above.
08/09/2019 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MI
  • 488XX
Web
I have provided a brief summary below. See attached for a detailed timeline of events. In XXXX XXXX XXXX after having a purchase offer for a new home accepted, I began comparison shopping for mortgage lenders. On XX/XX/XXXX, after receiving a loan estimate from a loan officer at Better Mortgage, I informed the loan officer that I would be using Better Mortgage as my lender. For the next several weeks, Better Mortgage continuously stated that everything was going as planned, only to back out of the loan on the day that the loan closing disclosure documents needed to be provided in order to close the loan on time. Better Mortgage informed me that they were choosing not to fund the loan at this time because the closing date was more than 90 days before I was scheduled to start a new job. Throughout the process, I was honest and forthcoming with my employment situation and specifically explained it to a loan officer on XX/XX/XXXX. I was employed at Job 1 [ employer name withheld ] and living and working in XXXX XXXX when I applied for the loan, but had accepted a job offer at Job 2 [ employer name withheld ] in XXXX when I applied for the mortgage. The start date for Job 2 is XX/XX/2019. The home we were purchasing is in XXXX. I was working at Job 1 at the scheduled close date and for several months afterward ( until at least XX/XX/XXXX ). There was no lapse in employment between Job 1 and Job 2. Each job pays a salary well in excess of what I needed to qualify for the mortgage. While it is obviously within Better Mortgages rights to reject an application, they chose to wait until the eleventh hour to inform me of their unwillingness to fund my mortgage. It is unclear whether this was due to intentional misrepresentation or gross incompetence. I believe that Better Mortgage may have been in violation of Title 12, Section 1014.3 ( q ), which prohibits a lender from making a material misrepresentation concerning the consumer 's ability or likelihood to obtain any mortgage credit product or term On Sunday, XX/XX/XXXX, after it became clear that Better Mortgage would not fund the loan for several more weeks, I followed the advice of my realtor and began working with XXXX XXXX. The lending officer at XXXX sent me the closing disclosure documents for a XXXX XXXX-conforming mortgage on XX/XX/XXXX, while my start date for my new job was over 90 days away. There were no date restrictions on the disclosure document, and the loan closed on XX/XX/XXXX. When I chose to use XXXX XXXX, I was under a major time crunch because I did not want the sellers to back out of the sale. As a result, I was unable to comparison shop and was forced to accept a higher interest rate and higher closing costs.
12/05/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 95757
Web
I still have yet to received all of the proceeds from my recent cash out refinance with better.com. Appraisal and title were cleared XX/XX/XXXX. It was not until XX/XX/XXXX after significant prompting on my part that we signed the closing documents. Before the appointment, I emailed our closer requesting confirmation of what I should expect from the disbursement process. At the closing, we were asked to write out our bank routing and account number for the signing agent to deliver to title. I had received no response from the closer, so I sent a follow up email on XX/XX/XXXX requesting the same information and attempted to confirm my disbursement preferences in the same correspondence. This email yielded a response saying to ask my questions of the title company XXXX XXXX. I emailed XXXX XX/XX/XXXX and asked how and when I should expect the wire transfer and distribution of the creditor payoffs. I never received an email response. XX/XX/XXXX, two days after my loan should have funded, I still had no funds and no response, but was receiving congratulations emails on my recently funded loan. I responded to ask where the proceeds were via email. No response. I called the title company. No answer and a generic voicemail. I called my closer. Another representative said the loan funded XX/XX/XXXX and they would have our closer call when he arrived. No phone call. I received an email saying if they heard something they would let me know, but they couldn't make calls because of extenuating circumstances. I emailed the head of operations and my closer to complain that I was not being given any sense that I was a priority. I threatened to file this complaint and several hours later received a phone call from title. They were " too busy '' to fund our loan earlier in the week and wanted to confirm my wire instructions and mailing address. They had planned to handle the funding Thursday XX/XX/XXXX, when it should have been handled XX/XX/XXXX. I was assured I would have my creditor payoffs in hand via XXXX XX/XX/XXXX and the wire XX/XX/XXXX. I requested they overnight those to my primary residence rather than my investment property securing the transaction. The wire came through XX/XX/XXXX. The payoff checks to the creditors have yet to arrive. Nobody apologized. Nobody reached out to me to confirm I got my proceeds and my issue has been resolved. My issue remains partially unresolved 5 days after my closing should have occurred. I've requested a refund of the accrued interest I'm being charged on proceeds not received. I've received no response to that request. I want the remaining proceeds and a refund of charges for funds I did and still do not have access to.
02/19/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • OR
  • 97007
Web
After locking our rate at 2.625 % on or nearXX/XX/2021, our rate changed at some point before XX/XX/2021. I did not authorize the rate change. When I asked why our rate changed from 2.625 % to 2.5 %, Better Mortgage could not explain why it changed. They ultimately said this was some kind of technical " glitch. '' With the rate change, our fees and credits changed as well. Because it happened automatically, they said they could not tell me what changed in terms of costs. I was concerned because I wanted to know if points were paid for to attain a lower rate. To help, they added some credits to my account on XXXX and again on XXXX. With the credits, we continued the loan process. The day before signing our final documents XX/XX/XXXX, they swapped many numbers on the Loan Disclosure. I believe they did this to hide where the credits were to make their own price up. By updating the county property tax ( which we informed them was wrong on XX/XX/XXXX via email & confirmed with the county & title company ), their defense is that a lowered property tax is why all the numbers changed drastically. They said they could not explain exactly how. Our final loan estimate from XXXX to XX/XX/XXXX was stating we would need {$140000.00} to close based on a 12-month prepaid county property tax ( for {$8600.00} ). On XX/XX/XXXX, they updated the county tax prepaid to {$2200.00} ( based on the correct county property tax ) creating a {$6300.00} gap. When I compared the " Cash to Close '' between estimate & loan disclosure the difference was only ( $ XXXX XXXX {$3400.00}. What I wanted to understand was where the {$3400.00} credits went. I understood there could be fluctuation in the difference such as the home insurance we purchased for {$570.00}, but I thought the gap was too big. No one could explain the gap besides telling me it was because the tax amount was different, which I already understood. On XX/XX/XXXX our cash to close went up to {$130000.00}, creating nearly a {$4300.00} gap from what I expected based on the logic of the final loan estimate. I thought a more reasonable difference from the estimate to final loan disclosure would be somewhere around or under {$1500.00} instead of what materialized to a {$4400.00} gap. In my opinion, the loan estimate mistake ( rate change without authorization ) was covered up by throwing credits at our loan only to get us to accept moving forward, and then pulling those credits out just when we needed to sign & close on the home. It felt like a bait & switch to me, which I read was illegal so I wanted to make this complaint in case other customers are also dealing with this problem.
11/18/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90019
Web
I am applying for a refinance of my income property. I have submitted all statements, proof and information XXXX has asked for including direct access to my income taxes. There was only one item that I had questioned. They want me to sign a Third Party Authorization Form that covers a large list of items that they told me they do not need, " the amount and source of the down payment, employment and income information, and assets and liabilities. '' and " I/We authorize you to provide to Lender and to any investor to whom Lender may sell my mortgage, and to the mortgage guaranty insurer ( if any ), any and all information and documentation that they request. Such information includes, but is not limited to, employment history and income ; bank, money market, and similar account balances ; credit history ; and copies of income tax returns. '' I asked the Manager on my account if the form could specify an end date on the document and if the form could list what they wanted access to more precisely, before I signed it. They denied both these requests via email, at first stating they could not legally change the document, then stating that it was against their policy to change the document. I asked them what they still needed for my application as I has submitted everything they asked for. The answer was, " We will conduct a verification of employment within 10 days of your closing date. '' I told them I would be happy to request my company give them access to my records. They stated, " As of right now that is all we would need, however, please keep in mind that your file has not been submitted for final review to our Underwriting team. Just to be very clear, we will ultimately need that third praty authorization form signed. We will not proceed with the loan if that form is not signed. '' I am an older person trying to limit my exposure to fraud and advertisement. I am fearful that even though XXXX assured me they have all the documentation they need from me, they said they will turn me down for a loan if I don't sign an unnecessary document so they and their business partners have access to seemingly unnecessary information. They are unclear as to why they are insisting I sign this Third Party Authorization or they will deny my loan. I do understand I can go to another company with whom I haven't had this issue, but the rate would now be higher since I already locked in with XXXX. Now I am concerned there will be retaliation after I have questioned them. In the past, I have always provided any documents asked of me in this process. This seems odd and overly aggressive.
03/15/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CO
  • 80015
Web
Few refinances ago, Better.com missed a communication with the transferred company, which has created a greater problem for me. I refinanced with Better.com for my home XX/XX/2021. XXXX had bought my older loan, and the transfer took place as of XX/XX/2021. Somehow, from my refinance on XX/XX/2021, Better missed the communication to XXXX to tell them that I refinanced and there is a new loan. The loan with XXXX is not correct. Now I have essentially 2 loans, one with the new refinanced loan, which is correct, but also XXXX loan ( which was transferred ), which should have not happened. Now XXXX is saying the loan is still valid until Better wires them money for the loan to be paid out. XXXX call me 2-3 times a day for payment for XXXX and XXXX, which is not correct per my new refinance. So, I cant do anything till Better fixes the issue. Its been over 40 days. This is something Better should have fixed, and I am having to call all parties. This is not fair or correct! Most recently, Better is saying they need the wire from XXXX ( the internal mortgage company ). As of XX/XX/2021, when I talked to XXXX, they said that they already wired the money to Better. Better is saying they are waiting for XXXX. In all this confusion, I am the financially responsible for the mistake that Better made. Which is not fair at all. I am having panic attacks and nervous break downs because, I am so scared of what could happen to my credit and finance, when it is not even my fault. I found this issue, when it should have been something Better should have taken care of. I still talk to them all calmly and kindly, as I only want the issue to be fixed. It is a persons life that they all are dealing with. It is not okay. If I could fix, I would, and I am trying by calling all parties, but it can only be fixed when Better pays out XXXX. I dont know when that will happen is the scary part. Please look into this matter. I can only stress how scary this is to you guys, but I am living it. Please help. I am sincerely asking for a resolution. I have reached out to XXXX and Better.com frequently, as well As XXXX. Both XXXX and Better say they are looking at it and expedited, but XXXX is still not paid out. XXXX says that their is still valid, which I can not do anything till Better reaching out to fix the issue. Timeline : Refinanced with Better.com : XX/XX/2021 ( new loan ) Paid off The XXXX XXXX ( XXXX ) : XX/XX/2021 Transferred to XXXX : XX/XX/2021 ( this should have never been transferred, as another loan has been created. Loan amount at a XXXX : {$230000.00}
09/18/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 76227
Web
Hello, It is my understanding that CD balancing should occur when the initial CD is released and preliminary fees are received from the title company to allow for both the lender and title co to address discrepancies. Taxes are paid in arrears in Texas, however, as of XX/XX/2021, the taxable value could have been determined by submitting a written request per the direction found on comptoller.texas.gov. With real estate taxes being a year behind in their collection, purchase transactions require the seller to provide a proration to the buyer towards future tax bills that will come due after closing, that will be the Buyers obligation to pay, but represent a period the seller owned the real estate. The SSP/title company that closed my loan provided the lender with a prorated amount due from the seller for taxes based on the previous years charge instead of the current year as outlined in the residential contract for my loan which was settled on XX/XX/2021. The escrow officer from the assigned SSP has informed me that any difference in prorations compared to the amount used at closing and the current year tax bill that comes out after closing is the responsibility of the buyer and the seller to collect from the other, and if the previous owners contact info is not on the contract I will need to go through the realtor as done prior to closing. Per RESPA, itemization and/or calculation of unpaid expenses due at closing is the responsibility of the SSP and creditor. The managing real estate broker responded to the inquiry citing the following - XX/XX/2021 - Once the new tax statement is released and you find out that there is indeed a shortage, any requests will be between the parties of the contract. Title and/or any Real Estate Brokerages are not a party to the contract therefore can not request on your behalf. However, I can definitely reach out to the agent who was involved and ask for the seller 's new address for you but that is all that the scope of my license will allow. Keep me in the loop when you get the updated taxes and I will be happy to reach out to XXXX again. I have been provided with information that does not align with the the regulations outlined in TILA/RESPA on more than one occasion during this transaction. I would be grateful if someone would review my inquiry and further clarify the rules provided in the real estate settlement agreement to determine if the aforementioned actions comply with CFPB regulations. Thank you
05/13/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • TX
  • 76248
Web Servicemember
I was in the process of getting a mortgage through a different company which was at a higher interest rate when I received an email from Better Mortgage aka Better.com stating that I could get a lower interest rate if I applied with their company. I clicked the link and completed the application and it said for me to email XXXX to explore my " options ''. I didn't receive a response. I get another email from Better.com asking me to complete my application. I went through all the pages everything was completed so I asked my husband if he wanted to be co-borrower I figure maybe additional income was needed for my application. I received notification from my credit monitoring system that Better Mortgage Corporation accessed my credit report twice on XX/XX/XXXX and XX/XX/XXXX. I received another email from better.com stating that I was denied approval because " loan representative 's credit score needs to be increased to XXXX ''. In the middle of this same email it stated " Your credit score : XXXX Date of credit pull : XX/XX/XXXX. '' I filed a complaint with XXXX XXXX XXXX and XXXX XXXX of Better.com responded to complaint saying that my credit score was below XXXX which was not true. I asked her how did Better.com get my contact information and why they sent me that email to apply for a lower interest rate mortgage when I was already in the process with another company. She said they got my information from XXXX XXXX. Because Better.com pulled my credit THREE times on XX/XX/XXXX, XX/XX/XXXX and again on XX/XX/XXXX this inadvertently affected my original pre-approval with the other company. Better.com had no intention of approving me for anything even though my credit score was higher than XXXX. I checked FICO scores for XXXX and they were higher than what Better.com was reporting. XXXX XXXX was reported the scores 100 points higher for XXXX upward XXXX. Either way, I should have been able to qualify for pre-approval for a lower interest rate mortgage by myself without a co-borrower but the Better.com system did a bait and switch and got me to include a co-borrower so they can get his information as well for marketing purposes. Even after Better.com denied me they continue to send emails asking me to complete the application. I feel this company is using phishing, bait and switch, and taking advantage of people during the COVID-19 pandemic by getting access to their credit information.
12/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30144
Web
I spoke with my loan consultant at Better ( XXXX ) via phone to discuss my loan. We discussed the appraisal process and that the appraisal would be ordered and scheduled when I arranged that time with Better. I confirmed that the appraisal would NOT be completed prior to my scheduling the same as I was waiting on the inspection report and was also in the process of shopping for rates from other lender. I was assured that was not the case and XXXX encouraged me to continue shopping for lenders as Better would match any offers by other lenders. I received an email on XX/XX/XXXX that my appraisal was ordered. I confirmed that I did NOT want the appraisal completed and was assured it would not be completed until I scheduled the same. I received an email on XX/XX/XXXX that the appraisal was scheduled and on XX/XX/XXXX received an email that the appraisal was completed and would be sent to me. The appraisal was ordered without my permission when I EXPRESSLY prohibited the same until my consent was given. As a result of the appraisal being ordered without my permission and having received little to no communication regarding my loan from XXXX after multiple attempts for assistance through the application process, I decided to proceed with another lender. On XX/XX/2022, I sent an email to my loan consultant XXXX and a team leader XXXX requesting my appraisal to be transferred to another lender for closing. I did not receive a response to said emails. I received a call from another loan consultant who attempted to salvage the mortgage. After several conversations wherein we reached an impasse I confirmed via phone that the appraisal needed to be transferred and was assured the process would be completed as soon as possible. My new lender and I have sent multiple emails to Better attempting to request the appraisal be transferred. I close on XX/XX/22 and it is now XX/XX/22 with no completion of the process. I have been told Better is waiting on a " paid invoice '' before they will release the appraisal. There has been no contact with me directly outside of my numerous calls into Better wherein I am constantly told everyone is on a call or a meeting and I'll be responded to, but I do not receive a response. I was charged {$550.00} for the appraisal on XX/XX/XXXX. The amount has cleared and was given to Better for an appraisal that was not permitted to be ordered.
07/25/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 342XX
Web
Requested rate online for refi of mortgage with couple of online lenders. Received email followed by phone call from Better.com and XXXX XXXX, loan originator. I was told in writing and in phone call because of the 60 % XXXX I estimated and 50 % XXXX XXXX estimated and my excellent credit I was pre approved. I made it clear numerous time I was not prepared to move forward yet as I had to leave town in few days to help with family having major XXXX XXXX and would not have access to records of multiple properties I owned. XXXX however assured me repeatedly there were only couple things needed to do online. After answering few questions online and becoming concerned that this was not a no doc or low doc mortgage, the next tasks on website were locking in mortgage and paying for appraisal. I asked her if appraiser needed inside and she didnt know. I told her if he or she did to tell them it would be few weeks. I also asked if I was going to be asked for tax returns as I would need to scan the 50 or 60 pages before leaving town. The appraiser called few hours after I paid appraisal fee and was told nothing. The tasks continued to pour in day after day with XXXX and her assistant refusing to take any responsibility for the misleading pre approval and other statements the were fully aware were misleading. The document I did provide with explanations were repeadetly rejected because pertinent information was never conveyed to underwriting. I repeadetly explained for example many properties were paid for but they continued the website continued to request loan papers. 2 properties that are on one insurance policy were repeadetly submitted with explanation to XXXX, her assistant and her team yet they would simply load to website and then tell me they were rejected because address was wrong. This repeated deceptive pre approval and ignoring everything I have said since day one including income on application says XXXX when XXXX, mortgage listed twice ect were of no concern to them. All they wanted were task completed which must be 30 or 40 items and website that is horrible for self employed or landlords. They have now insisted my application may be rejected for being incomplete. They accept no responsibility for sucking me into process that I repeadetly told them would be difficult with only cell phone that must be off most all day and records XXXX miles away.
03/04/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 324XX
Web
We applied for a mortgage refinance with Better.com They gave us a rate lock and charged us for a home appraisal. They sent us a loan estimate. Regularly, our loan estimate and closing cost went up. They said it was because they needed to add more funds to our escrow. We received an email that said we needed to explain why our current mortgage was in forebearance or default. We explained that it isn't and that we have never missed or been late on a payment. We asked where they were getting that information. They said it was on our credit report. We pulled our credit report. There was nothing of this nature on it. They said we needed to contact XXXX and have a 3 way phone call with our mortgage lender to explain that everything was good and up to date. We attempted two times. XXXX said that would return our call when they could reach our lender. This happened two times and we never heard from them. The appraiser had also visited our home a couple of days after we made application for the refinance. Then, 2 days prior to the expiration of our rate lock, Better said they never received the appraisal and had results from XXXX, so we would have to extend our rate lock at no additional charge to us. The very next day our closing costs increased to over {$16000.00} almost {$8000.00} more than the day before. They said it was because our payoff was higher than expected. It was in fact less than they originally quoted. Rather, they tacked on origination fees and points even after they said we would not be charged any additional fees because it was their fault we were running behind. Our appraiser said they canceled him after he did the appraisal and that they dropped the ball. Better said he wouldn't return their calls. Again, false. I told them to cancel because this was unfair and we were facing false accusations that caused us to not be able to obtain our refinance. They said they would return our appraisal fee of {$550.00}, but they have not done that either. We are frustrated because this refinance would have saved us over {$70000.00} over the life of the loan. We would have gone with another company rather than have them collect our data, photos of our home and hit our credit with a hard pull. They made us turn in a great deal of personal information, knowing they were not doing what they were supposed to to make the loan work.
10/06/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08096
Web
I applied for a home loan with Better mortgage received my preapproval XXXX was set to close XXXX. I own XXXX XXXX but I receive W2 income and my middle credit score is a XXXX. My loan officer XXXX XXXX along with the processor working on my loan file was very difficult to work with, for one they never answer the telephone, never return calls and do everything via email with of course two to 5 day delays in between. They have asked for repeat documents that were sent to them 3 and 4 times. I sent in my W2 's, current paystubs, bank statements showing my income yet they continued to ask for business documents which I also provided on numerous occasions. I provided the profit and loss statement for the business showing the income that comes in and goes out along with the balance the business currently has which is my operating income. There is no negative income balance on the XXXX XXXX & XXXX and again I am a paid employee of the business. Payroll documents were never asked for but I did provide my paystubs, and W2 's. My LO asked me for the bankruptcy documents which I immediately provided showing my chapter XXXX discharge was over 10 years ago, I also provided the documents showing the house that I owned at the time was given back to the bank in the chapter XXXX not foreclosed on. My LO missed my closing date of XXXX by coming back asking for repeat documents once I provided the documents and asked for my new closing date he wouldn't reply and neither would the processor. I emailed them both along with the manager on the email who also never replied to my emails. Only to receive a letter via email last week stating my loan has been denied due to insufficient income, which is a lie. This company is unethical, unprofessional, and use dirty tactics to bring in business off of expectations they know they can't meet causing me much pain and suffering and loss of deposit funds, inspections etc. Based on my personal bank statements, paystubs, W2 's and tax returns you can see I have more than enough income to support the loan. I would like a copy of the LO worksheet used to pre-approve me along with the XXXX findings. I would also like a copy of the underwriters income worksheet that shows my debt to income ratio to support the denial.
12/11/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98125
Web
I recently went through a refinance process with Better.com for $ XXXX principal left on my loan, with a cash out of approx $ XXXX. I signed the closing documents on XX/XX/XXXX with the right of rescission period ending on XX/XX/XXXX ( Saturday XXXX XXXX, skipping XXXX. I did decide to cancel, and sent the notice of cancellation documents that Friday via email to my closing agent as well as the mortgage agent, and also uploaded it into the provided space in the Better.com site. I also received confirmation of receipt by the closing agent as well as by another agent that they received my cancellation via email and on their site. Since then, it's been two weeks and they have yet to fully process the cancellation. My original loan company is still showing as being fully paid off and I'm unable to make my mortgage payment because of it. I've contacted my closing agent every other day or so, as well as have wired the cash out back to the title company. The closing agent said that he had submitted the cancellation that Saturday, and reassured me on Monday that everything was cancelled from their end as well as from the title company. He also stated that the reason everything went through was that because it was a " holiday weekend '' everything had been automated before then. Additionally, since he was out on Friday he couldn't click the button - even though that Friday was part of the rescission period. Since then, I keep on receiving automated messages from them about funding the refinance as well as next steps to take with the new loan. When I emailed him about each new email, he kept on reassuring me that everything was fine. When it went past the first week of XXXX, I started worrying about my XXXX mortgage payment, and the closing agent again reassured me that it would be fine. He finally told me on XXXX ( 1.5 weeks after I had rescinded ) that currently it was not Better.com 's fault that the cancellation has not completed. I'm very frustrated that it has taken over two weeks so far for a cancellation to fully process, as well as the closing agent 's runaround in saying that the reason for everything is because it was a " holiday weekend, '' which they must have known and planned for if they had me close right before.
10/01/2022 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • CA
  • 92131
Web
I have applied for Mortgage Financing on my new home with Better Mortgage, I recieved a pre approval letter, reviewed it with loan officer, sent all required paper work and locked the rate on FHA 4.625 % XX/XX/XXXX, for 30 days. I have signed a contract with the home seller to be closing XX/XX/XXXX. The loan team started working on asking paper work and I was getting everything they have been asking for and XX/XX/XXXX. They have removed contingency on my loan and gave me approval to submit for my seller. So far everything is good.they sent final disclosure and I signed it.which can not be changed at this point!!! After 4 weeks of working with them and 1 day before closing..I recieved a call from Better Mortgage File Processor that my FHA loan can't be approved for realy not a valid reason, the guy who talked to me had no clue why!! He was saying the income of my business is not for 12 months it only for 9 months, However I have been asked to submit only for XXXX, and nonome asked me to submit information for business profit on XXXX, they want to make it my fault trying to escape from the rate that I have already locked. And he suggested that If I want to close on time I should switch to conventional loan, they jacked the rates up, and they didn't want to owner the rate that I have already locked. In adition to all that they're increasing the loan cost and taking advantage of me because I need to close as soon as possible or I will lose the contract, these guys with their dishonesty and their illegal actions of changing costs and points and rates without even reviewing and telling. and sending me forms to sign imagining I'm not going to read what I'm signing on 1 day before closing. I want to report this, please someone look into my situation with this lender and I need to be compensated for all damage they caused.. I have to move out from the place I rent tomorrow and we basically have to stay in a hotel because they have delayed closing and bending my arm after all the approvals Inhave rexieved and after receiving a final disclosure to agree with last minute changes to the loan cost that is requesting additional {$19000.00} and a very high PMI more than what I have been told before at the beginning.
01/16/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WA
  • 98166
Web
I refinanced my mortgage with Better Mortgage ( better.com ) in XX/XX/2020, and after closing, they instructed me to set up a new account with XXXX XXXX XXXX XXXX XXXX XXXX their servicing partner. My first payment in amount of {$1400.00} was due with XXXX for XX/XX/2020, and I made the payment in full on XX/XX/2020. After I made the payment to XXXX, a notice came in mail from XXXX XXXX that the servicing would be transfer from XXXX to XXXX XXXX. Also on XX/XX/2020 just after I made the payment to XXXX, there was an email from Better Mortgage Servicing regarding the transfer. In the email from Better Mortgage Servicing was the instruction : " If you have already paid XXXXBetter for the month of XXXX, we will pass your payment on to the new servicer and you can expect to see it post by the tenth of the payment month. " So, I expected my payment would be transferred to XXXX XXXX. The {$1400.00} I paid to XXXX was not posted to my XXXX XXXX account after the XXXX of XXXX. I emailed Better Mortgage Service inquiring about it. XXXX XXXX, Mortgage Expert at Better Mortgage replied and said that my payment was in process of being transferred, and that they had been advised by XXXX that these payments should be processed by XXXX XXXX and posted to the account by Monday XXXX XX/XX/2020 ). Today is XX/XX/2020. The {$1400.00} I paid to XXXX is still not showing up in my XXXX XXXX account, and my XXXX account shows paid-off with XXXX balance. After some more email correspondences with XXXX, they've apologized for the delay, promised to escalate the issue and let me know what was happening. Yet my {$1400.00} is still missing and I don't know where it is, and there is no update or follow up from XXXX. I'm very unhappy with Better Mortgage and their partner ( s ) that they transferred my loan with short and inadequate notices and further more lost my money. They have made promises that my payments would be posted by certain date on several occasions now, and yet I still don't have my money. I would like to know where my {$1400.00} is and get it either be posted to my XXXX XXXX account as a payment or refunded to me immediately. Please see the attachments for my loan and accounts information. Thank you.
03/16/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CO
  • 80210
Web
I engaged Better.com to complete a refinance on my home after doing significant research into mortgage companies online. I was sold on their marketing, and was excited for a new, " better '' mortgage experience. I found the online portal to be fast, easy, and user-friendly, but the results to be far from that. They offered me a {$100.00} gift card and never even had leadership call me back despite their obtaining an application under false pretenses. After 20+ hours of my own work, paying {$550.00} for an appraisal, letting an appraiser into my home during a pandemic, hard credit checks, and getting all the way to underwriting and title review did they realize the issue, that I was never eligible for the loan based on the agreed upon parameters. XXXX, a manager at better.com, confirmed on two separate calls that some sort of " foul play '' took place. I have stopped trying to assume what that was or why ... History : XXXX received a call back from XXXX ( confirmed better mortgage ), the representative said they could subordinate my HELOC without buying down the HELOC to get to 80 % CLTV. He said I was pre-approved ( despite my asking multiple times about CLTV ). We went around and around for 19 minutes, and he convinced me to apply. XXXX XXXX received an email from XXXX XXXX saying I was pre-approved That afternoon, I spoke with XXXX ( who wouldnt speak to loan terms as he wasnt licensed ). I also spoke with XXXX again, XXXX where he confirmed we could subordinate the HELOC Since XXXX, Ive had communication with : XXXX XXXX XXXX XXXX ( never called me back ) XXXX ( last name? ) XXXX ( multiple times ) XXXX ( multiple times ) I was never eligible for the loan based on the agreed upon parameters, and I would need to come up with over $ XXXX due to Better.com 's mistake ( even though we had discussed this exact scenario during the initial calls ). I have tried to reach out to leadership via multiple means and have even had a better.com employee refuse to forward emails to leadership. For now, my complaint is apparently going nowhere but the Consumer Fraud Protection Bureau as they haven't gotten back to me.
05/25/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MD
  • 21093
Web
In early XXXX, 2021 I initiated a mortgage application with Better.com. At which time I was quoted a closing cost on my mortgage of approximately {$8500.00}. The original amount is no longer available to me as they have completely removed any record of their transgressions from my portal. During an absolute nightmare of an underwriting process I was informed that because I was utilizing a co-signer I would have to get the deed re-titled so that the co-signer was added to the deed. This was very surprising to me as co-signers are not required to be on the title/deed of a home. With closing scheduled for XX/XX/2021 my final paperwork was generated just a few days before closing. Hidden in this closing paperwork was {$5300.00} of additional previously undisclosed fees that were required by the state to retitle the house. Now, better.com had told me over 45 days in advance of closing that the house would need to be retitled, but they instead decided to hide these fees in the final paperwork instead of disclosing them earlier in the process for fear of losing the refinance. It wasn't until closing, which I used a third party for, that I was made aware of the cost of this predatory and intentional gross negligence by better.com. They intentionally withheld this information from me until the XXXX hour so that I would not have time to find another lender as rates had already moved significantly against me during this time. When better.com was asked about this they said well you used a third party closing company so it's their fault. The fact of the matter is, I did not bring in the third party closing company until just prior to closing so better.com was responsible for generating assumptions for all fees associated with the refinance prior to the closing and in the good faith estimates. Better.com did not act in good faith and intentionally withheld the cost of retitling the house so that I was left with no choice but to pay the fees due to a requirement that they had generated. When a request for remuneration was set forth they refused to take any responsibility and severed communication.
07/08/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94403
Web
On XX/XX/2020, I started a mortgage refinance application with Better.com after finding a rate that they advertised on XXXX ( 1.75 % /15yfixed/0.499pts ). XXXX allows you to enter some demographic information to filter available loan rates from various lenders, which I did. My loan to value ratio is <30 %, my debt to income is <15 %, and my credit score is XXXX. Better.com is listed as a featured lender ( advertiser ) and shows excellent rates for my personal information. Once I found rates I liked, I continued to the application process on Better.com through their portal. However, once the application had started, Better.com limited available loan terms to substantially higher rates and points. I directly emailed the agent at Better.com to complain, and they changed their portal rates to be closer to the advertised rates on XXXX. However the points ( 1.247pts ) on the rates were still substantially higher than what was advertised. The agent assured me that these were not final and that I should continue the application tasks. One of these was to order a {$550.00} appraisal of the property, which I did. XX/XX/XXXX, in an email, I again asked about the rates not matching the advertised rates. The Better.com agent ignored my question and asserted that they are " fully transparent '' and I was getting the best rate. With every email, I sent them the rates they are advertising on XXXX which are always lower. XX/XX/XXXX, the Better.com agent is pressuring me to finish the application and get it through underwriting and funding. I again email and ask why the rate is not what is still being advertised lower. In my email, I point out that Regulation Z 1026.24 explicitly states that advertised rates must be actually available ( including buydown points ). The Better.com agent again ignored my request for the lower available rate. XX/XX/XXXX, I sent the Better.com agent an email saying that I don't want to move forward unless I can get confirmation on the rate I had been asking for. I get a canned response saying I have the option to withdraw the application.
01/29/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • IL
  • 60540
Web
As of XX/XX/XXXX, I had applied for a home loan mortgage for a new home purchase through Better Mortgage ( NMLS ID XXXX ). Within the submission of my application, I have indicated my income sources, including future income source of converting my currently primary residence into a rental property and collecting rental income to offset some/all of the expenses. The new home purchase expense would be covered by my XXXX XXXX income. On the application, I had indicated my intent to convert my current primary residence into a rental and indicated future rental income as a potential source of income as well. Upon accepting my application, I did not get a single email or call to clarify or review my qualification profile. Instead, I was provided a link to start uploading documentation which would allow mortgage underwriter to review my application. I had followed the steps and uploaded all the required documentation. In addition, I was required to submit a non-refundable appraisal deposit to perform an appraisal inspection. Weeks had passed and I was notified in XX/XX/XXXX that I would not qualify for the loan application. One of the reasons outlined was that I do not hold rental income history and such income could not be used to be qualified. Such information did not take weeks to be addressed. Such information may have been reviewed and clarified by a loan officer upon reviewing my application. My initial application indicated my intention to rent my current primary residence and use potential rental income as future income source to assist me in qualifying for the new home mortgage. A trained loan officer can identify such potential 'red flag ' upon reviewing initial loan application and review potential outcomes or issues with a customer upfront. It does not take weeks, lists of documents, and delays in loan process to determine such issue. If a trained loan officer would have reviewed the application in detail on Day 1, an appraisal order may not have been even placed given my inability to meet Better Mortgage future rental income guidelines.
11/16/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • DE
  • 199XX
Web Older American
I applied to Better Mortgage Corporation to refinance my mortgage via a total online process. I have consistently held a credit score above XXXX for years and have been paying my mortgage to the same company ( not Better ) for 15 years without a late or skipped payment. I have worked for the same company for almost 3 years as an intermittent employee where I work on projects until they end and then start another. I also collect a small pension and social security benefits. I was able to lock in a very good rate with Better to refinance 2.375 % for 20 year fixed. XX/XX/XXXX I had locked the rate and it was good until XX/XX/XXXX. I was told on XX/XX/XXXX that my application was denied because of insufficient income. Due to company closings during the pandemic I had collected unemployment twice ; once for 2 months early XXXX and then again XXXX - XXXX of this year. The Better company would not consider my income because of the breaks of collecting unemployment. I researched XXXX and XXXX and saw the refiNow program for which I qualified for being in the low income bracket. When I spoke with my mortgage rep to ask why underwriting would not reconsider taking my earned income, excellent credit scores and the fact that I would be paying less every month with the new mortgage I was told that my employer said that I may not be hired for more than a couple more years. I believe this was said because of my age XXXX and I don't believe my company said any such thing. He said for me to reapply again. I responded that I would not get that great rate again ( he agreed ) and why would I bother. It seems like that I was denied because the rates increased and Better mortgage would not be able to make a profit selling my loan. If the guidelines of the refiNow program state that earned income does not count due to the pandemic and collecting unemployment I would not be concerned but I am fully aware that many people had lost jobs, collected unemployment and some never returned to work. I thought the refiNow program was to assist people like myself.
02/06/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 175XX
Web Servicemember
I applied for a refinance with Better Mortgage. I locked in a rate of 2.37. The appraisal on my house came back significantly lower than an appraisal that was completed in XX/XX/2019. When I spoke to the loan officer, XXXX XXXX, she said there was no issue with the lower appraisal. It just required the loan amount to be dropped a few thousand dollars. We continued the loan process and I incurred costs for a mortgage payment and just the general strain of getting documents together. As we were ready to close, I asked why the rate on the lending disclosure was 3.0 and not the 2.37 which had been locked. It took several days for them to get back to me. XXXX XXXX finally emailed me and told me that because the appraisal was lower than what was on my application, they had to raise my rate. XXXX XXXX never responded to any other email I sent regarding how nobody told me the rate was raised until we were at the final stages. I received no response to a question on what amount of loan would be subject to the locked 2.37 %. I got an auto generated email from Better with my appraisal. I also got a refund to my credit card from better with no explanation. To be clear, better emails you constantly with updates, questions and posts everything on their website. But they provided no information to me. They also appear to have removed my documents from the account. A company should not be allowed to significantly change the interest rate at the last minute. They also should not be allowed to just end communications once you inform them that youre not willing to allow that type of behavior. Had XXXX XXXX informed me the appraisal would increase my interest rate so significantly, I would have challenged the appraisal immediately. I have a current appraisal that sets the value far higher. But I was not afforded any opportunity to address the issue. And Better cut off all communication. They tried to rush me into doing a mortgage that would save me {$40.00} a month. Why would anyone be willing to do that.
02/17/2021 No
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • OR
  • 97302
Web
About 6 weeks ago my wife and I decided to get a home loan for {$120000.00} for the purpose of upgrading our home. I retired from XXXX after 33 years ( XXXX XXXX ) and went to work for a XXXX XXXX XXXX XXXX ( my wife did as well ). We own our house outright, have no credit card debt ( we pay the balance of every month ) but we do have two auto loans with a balance of about {$30000.00}. I choose not to start collecting my pension because my wife and I are both working as XXXX XXXXXXXX XXXX XXXX and we're feel outrageously fortunate because during this terrible pandemic our income has actually risen. Last year ( XXXX ) our XXXX 's combined we're about {$140000.00} ( haven't filed taxes yet ). Our taxable income was around {$88000.00} for XXXX, XXXX and XXXX. We were denied this loan request by Better Mortgage and the reason they stated was " income fluctuations ''. They also alluded to our credit report. They wrote that our credit rating ranged from " XXXX '', which is completely false. Our credit rating is impressive and always above XXXX. So, our total monthly bills XXXX everything : food, electricity, water, insurance etc ... ) Is about {$3000.00}. We make over {$10000.00} per month and have about {>= $1,000,000} in retirement money-and they denied us! I tried ( and tried ) to talk to them. I have them everything they asked for ( tax returns, pay stubs, bank statements, investment records XXXX and in the phone I was told that our income wasn't verified. When asked for a written explanation here 's what I was sent : " As noted, we would in fact need the XXXX XXXX tax returns filed to validate that XXXX full year profit and loss statement as it is substantially higher than XXXX and XXXX XXXX income. We use the XXXX XXXX XXXX to see the income trending and wouldn't be able to use it to qualify as it is not verified and in line with XXXX tax returns as they haven't been filed yet. '' If I don't qualify for a loan, then who can? ThIs just doesn't seem right! Thank you,
07/14/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 17543
Web
I recently purchased my first home with 20 % down. The home is a re-sale ( not new construction ) and has tax abatement with 7 years left. Although I am not required to ( per my loan agreement ), I am currently being charged monthly escrow payments. I did NOT request this. The issue is that these MONTHLY escrow payments ( $ XXXX/month ) equal close to a FULL YEAR 's worth of tax expenses ( $ XXXX/annually ). Again, this is a re-sale so there are 3 years worth of tax payments and history ( from the previous owner ) showing that the annual tax totals $ XXXX/YEAR. However, Better Morgage Corporation is currently charging me $ XXXX/MONTH in escrow IN ADDITION to the {$4500.00} I have already paid as an initial escrow payment at closing. As outlined in section 1024.17 ( C ) this is far in excess of " an amount sufficient to pay the charges respecting the mortgaged property, such as taxes and insurance ''. I have reached out to Better Morgage Corporation ( lender, who estimated the escrow amount ) via email making them aware of this issue. They responded with the following : " Property taxes taken 1.5 % of the purchase price for monthly impounding for a specific PA property. The property was built in XXXX however when the tax amount is lower than 1 % of the purchase price, these are the guidelines we follow. The purchase price is {$480000.00} and as per the tax certificate, THE TAXES PAID ARE ONLY {$900.00} which is 0.189 % of the purchase price. " ( email communication received XX/XX/XXXX ) In short, Better Morgage Corporation acknowledged that the historical ANNUAL taxes for the property total {$900.00} but are charging me far in excess of that amount anyway. Additional Information : Lender : Better Morgage Corporation Settlement Agent : American Legal File # : XXXX Interim Loan Servicer : XXXX XXXX XXXX ( Loan ID # available upon request ) next payment XXXX Future Loan Servicer : XXXX XXXX XXXX Loan ID # available upon request ) next payment XXXX
07/25/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IA
  • 503XX
Web
I applied for a pre approval with better.com at the recommendation of nerdwallet saying they were one of the better mortgage companies. I instantly received a pre approval of just over {$160000.00}. I spoke with a representative and she told me everything looked good on my account so I proceeded with finding a home. I got my purchase agreement and uploaded it like instructed, Went through all the steps and then had a 30 minute conversation with another representative who told me everything looked great, I had good rates and so on so forth. He then did one final step of running my information through an underwriting program and told me I was rejected. He tried to find other things he could do and found none and could not tell me over the phone why it was rejecting me just that the underwriting system said no and if it said no, the underwriter would say no. I later received an email with the reasons after reaching out to 2 other financial services to try and solve my situation -- I now have a purchase agreement and no loan due to things on my credit score I had no idea were there/were issues. If my credit had been checked properly I would not be in this situation. This has caused me to feel humiliated, I need to provide {$1000.00} in earnest money I'm not sure I will get back and I feel has hurt my reputation. I would not go get a home if I had not been preapproved in the first place. I don't feel like this is a fair practice for first time homebuyers. The second representative told me he has to deny people like me multiple times a day which leads me to believe others are also being fed this false hope of getting their home and then having that immediately pulled from under them. I didn't even want to get out of bed the next day I was so humiliated and felt extremely helpless. I just agreed to buy a home because this company assured me I would be able to afford it with my preapproval and now have no way to actually purchase my home.
10/12/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • ID
  • 83854
Web
I applied for a mortgage refinance in XX/XX/2020 with a company called Better.com. At the time, Better.com partnered with XXXX XXXX to offer a {$2500.00} statement credit to anyone who applied through their special link and closed on a home loan or refinance. The terms of the offer stated that the statement credit would show up in the customer 's XXXX XXXX account 8-12 weeks after the loan closed. My home mortgage refinance closed on Saturday XX/XX/2020. I patiently waited for my the {$2500.00} statement credit that both companies promised to me but I did inquire several times as to the status of the credit, just to make sure things were on track. At each point in time I was assured I would receive my credit and that it was attached to my account. Almost 11 weeks after my refinance closed, I sent an email to Better.com ( on Friday XX/XX/2020 ). I received a response 3 days later, on Monday XX/XX/2020 stating that statement credit that was originally supposed to take 8-12 weeks to post would take another 1-2 weeks ( total of 12-13 weeks, which is after the promised timeframe of the offer ). After waiting almost another 2 weeks, I again inquired by email with Better.com on Saturday XX/XX/2020 since it had now been 13 weeks since my refinance closed. I once again had to wait, this time for 2 days, for a response. The response I received today ( Monday XX/XX/2020 ) from Better.com was that the credit would take an ADDITIONAL 1-2 weeks, therefore putting the timeframe in which I receive my credit at 14-15 weeks after my loan closed. I had also called XXXX XXXX and was told the same timeframe ( i.e. each company would not abide by the terms of their joint offer to consumers ). The original terms of the offer were 8-12 weeks. That means IF everything is on time this time ( which hasn't been the case so far with these companies ) I will have ended up having to wait 3-7 weeks longer than the offer timeframe that I agreed to.
12/11/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CO
  • 80004
Web
closing disclosure indicated loan would fund on XXXX. Per my conversation with the lender, Better Mortgage this morning XX/XX/XXXX, the loan did fund on XX/XX/XXXX. As part of the loan package we reviewed the documents detailing how a refund would be processed. This page indicates the check " ... will be sent via 2-3 day express, ... '' 3 days ( business ) after XXXX is XXXX, it is XX/XX/XXXX and we have not received our refund of approximately {$1900.00}. A call to the settlement agent, XXXX XXXX XXXX ( an affiliate of Better Mortgage ) this morning, XX/XX/XXXX, yielded immediate hold music with no answer or even automated message indicating how long i would be on hold. After about 15 minutes, i hung up and called the mortgage company, Better Mortgage, the woman on the phone indicated that the settlement company was separate and that she would try to call. I expressed my frustration and indicated my intention to file a complaint with the CFPB. I was requested to wait till the end of the day, however i don't feel, that after waiting two days post the agreed upon date, that i should wait yet another day to have this resolved. A final call before clicking submit on this form got me to a voicemail. The Mortgage company called me back and provded tracking information, this tracking indicates a label was created on XXXX. No other updates have been provided. My assumption is that someone didn't do their job and now its my problem to figure out how to come up with the {$1900.00} that i had expected days ago. The mortgage company representative also indicated that the settlement agent said there was a 3day waiting period from the date of disbursement. My understanding of the laws surrounding rescission of a refinance transaction applies only to the time period after close ( XX/XX/XXXX ). So at this point I feel like i was lied to by the settlement agent ( through the conversation with the mortgage company. )
03/08/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MO
  • 63368
Web
Dear Sir or Mam I would like to file a complaint against Better Mortgage. ( www.Better.com ) The process of refinancing with them was difficult and in the end was denied due to discrimination against my industry. I work as a XXXX for a XXXX XXXX and they are discriminating due to the COVID pandemic against this industry. The process was filled with agents that wouldnt respond or communicate in a timely manner. They used agents on the west coast to relay messages to east coast underwriters and lost days in the process. They would ask for items weeks later that I had already provided. Each day they would create additional documents needed to continue, delaying and piecemealing the process. I provided all information requested in a timely manner and in the end my refinance was denied. I have excellent credit history ( +800 ) and verified employment income that well exceeds the amount required to qualify for the loan. They created reasons and loopholes to avoid completing the transaction due to the industry Im in and the COVID pandemic. They created unrealistic, insulting, and borderline illegal request of my employer for verification. They added these request to the 1005/FNMA form item 20. I rate locked at a low point and rates have since increased. They credited me over {$2500.00} in lender credits during the process because of their failures and problems along the way. They verbally told me the reason for denial and I requested an official letter specially stating the reason. When it arrived it was for a completely different reason than I had been told verbally. The combination of them losing money on the refinance and the industry Im in is why they denied the loan. Horrible experience that is filled with problems and discrimination. This company should not be allowed to operate like this. Additional documentation is available upon request and contains large amounts of data.
05/04/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30084
Web Servicemember
I chose Better.com because they beat out another company on the loan estimate and they had overall better reviews. Since locking in the rate and paying the company {$150.00}, both my APR and MPI have increased significantly. Over the last 2 weeks the loan estimate changed twice in both these areas. The APR went up 0.2 % and the {$140.00} per month on a $ XXXX loan. Therefore, creating an increase of {$300.00} more on my monthly mortgage payment. To say the least Im angry, frustrated and very concerned. I budget my expenses and try to live below my monthly income. However, what I find most interesting the closing costs keep decreasing. To keep me off track of my monthly payment increasing. I questioned Better.com and asked for an explanation. I received an answer regarding the PMI from XXXX PMI is affected by a number of factors such as XXXX, XXXX, XXXX XXXX, appraised value, and if any of these changes once your loan is in processing, your PMI quote can change. I went over this with my lead and it's very hard to say what exactly is causing PMI to increase as there are a number of factors that can affect this. We do work with a few different vendors and our system will automatically choose the PMI with best pricing. We won't have the settled amount until we reach the closing stage. If another lender is able to give you a number that would not change, I would completely understand if you would rather proceed with them. We want your business but in the end we want what works best for you as well. The appraisal has not been completed and Im 2 weeks away from closing. Can you please help and guide me? I have also learned Better.com ONLY uses income as a determining factor for the loan and debt ratios. Therefore stocks and 401Ks do not play a huge part in the overall picture of the loan process.
07/23/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • WA
  • 986XX
Web
We had a number of issues and delays with Better Mortgage during our refinance in XXXX. We started the process at the start of XXXX and it wasn't completed ( or at least we thought ) until end of XXXX. We've never had a purchase or refinance take 3 months! Well, the latest issue just came up today, XX/XX/XXXX. We kept receiving statements from our old HELOC servicing company, but assumed it was a glitch because our HELOC account was with a credit union in XXXX, IL ; however, they outsourced the servicing to a company called XXXX. This was supposed to be paid off/closed during the refinance process. The account with the credit union was closed ; however, we just found out XX/XX/XXXX that the XXXX HELOC for {$500000.00} was still opened almost 8 months later. I called XXXX to stop the statements because the most recent one showed we were charged an annual fee ; XXXX stated it was still an open/active account being reported to the credit bureaus and refused to close our account. I said I have a paper trail with the title company ( XXXX ) and Better Mortgage that we signed the closure form and emailed to them on XX/XX/XXXX. They had " forgot '' to have this included when we signed all other documents at closing, so XXXX emailed me the HELOC closure form on the morning of XX/XX/XXXX ; I returned by the afternoon of XX/XX/XXXX. I emailed the contacts at XXXX XXXX and Better Mortgage with no response on how quickly this will be fixed or how it will be corrected. It has adversely impacted us showing our debt ratio higher than it should be with an open line of credit for {$500000.00}. Let alone the time now I've had to take calling 3 different companies, being put on hold to be transferred to the correct departments and babysitting this process to have a major error corrected that we didn't even create.
08/30/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 34698
Web
I applied to refinance my mortgage with Better Mortgage on XXXX. I was charged the appraisal fee on XXXX, and they're website showed that the appraisal has been ordered. I didn't get any calls from any appraisers, and on XX/XX/XXXX, I sent them an old appraisal ( from XX/XX/2021 ) to see if it can be used in lieu of having to get a new one. I don't hear back from them until XX/XX/XXXX when I'm stated that they can't reach anyone at the bank that did the appraisal. Evidently they worked on this for two weeks. On that same day ( XX/XX/2021 ) I told the adviser to go ahead and order a new appraisal. A week later, I emailed and informed him that no one contacted me to do the appraisal. I was told to wait. Closing was supposed to take place by XX/XX/2021. On XXXX, still no word from an appraiser, the Better Mortgage Adviser emails me stating that I would have to reapply or pay for the lock extension. In the mean time, I submitted hundreds of pages of documents that were asked of me in support of my application, uploaded all of them without any delay, and their web page that with my progress dashboard, kept showing that everything is on track throughout the whole process. I feel that they could have easily obtained a new appraisal had they ordered it when they were supposed to. I feel that they waited too long ( nearly two weeks ), for a response from the other lender. Even to this day ( XX/XX/2021 ), I have not heard from an appraiser. I refinanced or took out new mortgages multiple times over the years, and as recent as XX/XX/2021, and always received a call with a day or two of paying the appraisal fee from an eager home appraising company. I feel that Better should honor the original terms of my refinance application, and complete the loan closing without charging me extra fees.
05/06/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CO
  • 80123
Web
At best, Better mortgage has been negligent. At worst, we are victims of malicious intent. After pre-approval, Better waited until the day of our financing deadline to look at our file. When they couldnt resolve the issues, issues that we had communicated early and assumed were handled, they decided to deny us. Our timeline : XX/XX/XXXX - Preapproved to purchase a home up to {$640000.00}. XX/XX/XXXX - We provided our contract to buy to Better Mortgage, with deadlines. XX/XX/XXXX - We clarified an income question on a call with our loan officer and were assured that we were still well-qualified for the home. XX/XX/XXXX - Financing deadline. XX/XX/XXXX - Better Mortgage reached out with the same question we clarified on XX/XX/XXXX. Better Mortgage asked us to extend our financing deadline. The seller refused. XX/XX/XXXX - Better Mortgage advised us that there is not a path forward and to pursue our application with other lenders. XX/XX/XXXX - Our target closing date. Our financial picture did not decrease in any way. It actually improved- we paid off credit card debt and saw our credit scores increase. Better Mortgage systematically was unreachable ( 4 day lead time to speak to our loan officer ) and did not communicate problems to us until the day of the deadline. They failed to process our information. We leased our apartment to new tenants. Our earnest money ( {$6100.00} ) is forfeit after they failed to meet deadline. We do not know where we are going to live after XX/XX/XXXX. We suspect Better Mortgage is denying us because they either do not want to honor our rate lock, or because they were delayed in our application, they do not want to honor their BetteXXXX Closing Guarantee, which promises $ XXXX credit at close if XXXX has to delay our closing date.
04/27/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 91367
Web Older American
On XX/XX/2021, I applied for a mortgage with Better for a simple refinance on my home I've owned for five years. I have provided all information in a timely fashion. Better repeatedly and without notice transferred my loan to different processors, treating me with disrespect and a lack of basic communication throughout the process. When Better calculated my income from my rental properties, they failed to do it correctly. Their management, specifically XXXX, refused to provide any calculations or support. I am a retired doctor and I am XXXX, I believe this is the reason for the shabby treatment, repeated assignment of my file to other processors, culminating in the soft denial/withdrawal of my application and the inability for Better to understand my file. By shifting my file around, most people my age would give up or be confused but my accountant kept things organized for me in this process. I have strong suspicion that this practice of shifting my file around endlessly was age discrimination, which is contrary to Fair Housing and other Federal laws. After my accountant calculated, using Fannie guidelines, what my income would be for my rental properties they would not substantiate or show their work on how they said I had negative income, leading to an ultimate withdrawal of my application after spending money on their appraisal and wasting a month of time. My accountant and I were willing to explain the difference on depreciation to them, but they had no understanding at all of people with a simple rental property. Ultimately, their proposed estimate would have resulted in a 30 % reduction in my monthly payment, which is why their rejection on DTI concerns is preposterous. I request the CFPB to investigate on behalf of myself and other people similarly situated.
04/21/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90732
Web
I disclosed the fact that I would only have 6 months of payments on a 2nd mortgage, actually a HELOC loan before I gave BETTER any money. I told Better 's front man, XXXX, that I wasn't interested in applying unless they could accept this. When he told me this wouldn't be a problem and that they wouldn't be as aggressive about collecting as much income paperwork ( tax returns ) as XXXX because my XXXX is only 59 % and my credit score is XXXX -- that there wouldn't be a problem When they started asking about an 11 year old bankruptcy that's no longer on any credit reports I said I was no longer interested banking with BETTER, but XXXX said he'd talked to underwriting about the 6 months of payments and the leaving the bankruptcy in the past -- as it's no longer on credit reports ( I made sure ) then he talked me into giving him XXXX for an appraisal. Now, nearly 2 months later after asking for every single document under the sun, about a career I've been in for 12 years, BETTER is saying they have denied my loan -- which will damage my credit score -- because of the 6 months worth of payments I disclosed UP FRONT USING THE EXCUSE that they found a default in XXXX -- WHICH Better admits in writing was prior to my XXXX bankruptcy. First of all -- I knew of no default, I made arrangements to pay XXXX ( the mortgage portion that went out of business ) before the bankruptcy then kept paying after the bankruptcy and continued to pay them through XXXX. And I've proved to BETTER I paid them through XXXX. How is it legal to deny credit over something that happened in XXXX. I'm reading that people have had FORECLOSURES go through and been able to get loans just fine in 10 years. That was 15 years ago. I want my money back or I want the loan approved.
03/08/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • CA
  • 94114
Web
I initiated a cash out refinance with better Mortgage on XX/XX/XXXX. I was initially told I prequalified and was given a rate table to choose from. I chose to conduct a cash out refinance with XXXX out and at a 3.375 rate. I had an appraisal from a previous refinance the company told me they would use. They then told me they required an appraisal which they conducted at no cost to me. I was told numerous times along the process that my loan was in good standing and would close following receiving the title. The title took months to get back, and came back with a clear title. Finally this week 2 days before my scheduled close with the company I received a call from better telling me they would have to cancel my loan. They told me that it was on the market 6 months prior to initiation of this loan and that was missed by their original underwriting team. This was fully disclosed to them in the documents they had me read and sign for the loan. They told me they could not make an exception and that they could not fund the loan. They suggested I wait a few days ( at which point the 6 month timeline would pass ) and I could apply for a new loan. I asked if I applied for a new loan after my 6 month period ended would they honor the cash back and rate they originally locked me in at. They said no, the only concession they could make is {$500.00}. This process has strung me along for months and my family and I have made financial decisions based off the funding of this loan, only to have them try to deny it at the very end. During the time the mistake that their original underwriters made as well as the slow title company, rates have gone up half a point. If the company wants me to apply for a new loan in a few days they should honor what i locked in.
09/15/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • DC
  • 20016
Web
I applied for a refinance with Better.com. They took a {$550.00} upfront fee for appraisal services. I asked them specifically whether or not they serviced their own loans or if they sold them servicing released, and the agent confirmed they service their own loans. Much later, after the appraisal completed, I received documentation at closing indicating that this was incorrect and that in fact, they use a third party for servicing. This particular servicer is especially bad and has hundreds of complaints online. Had they correctly disclosed this information when I requested it I would not have move forward with the loan. I exercised my right to back out of the loan within 3 business days at the closing table, but this fee is not refunded because the appraisal had already happened. However, I consider this a clear UDAAP violation -- I specifically requested this information, was provided the incorrect information, could not have reasonably otherwise avoided this risk or discovered the correct information from anyone else, and suffered specific financial loss as a result. Moreover, the appraisal has no practical value as other lenders have waived the requirement to even have one, so it serves no purpose or value to me as an end consumer, it only provided value ( and financial benefit ) to better.com. While the latest loan estimate did note this, I would add that I received over 10 loan estimates from them, and several of them they admitted had been " generated in error '' due to a technical problem on their side, so there was no reasonable way for me to know what portions of the loan estimate were correct or incorrect. I have copies of emails stating the loan estimates were generated due to a computer glitch and to ignore them.
09/28/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • IN
  • 470XX
Web
Better.com assured us during our refinance that they would be able to pay the homeowners insurance they collected after closing as the renewal was due more than 60 days out. Our renewal with XXXX insurance is not until XX/XX/2021. Better closed on our loan and three weeks later as of todays date the homeowners is not paid. Also, they collected six months of insurance against our desire, we tried to argue with them but they would not remove the additional collection. This is against guideline. You collect 60 to 90 days of insurance to be paid after closing on a customer that pays month to month and is not escrow/impounded. Now Better.com is saying they can not pay the homeowners insurance until the renewal is out. Do you think holding our money for three months is legitimate or fair? Do you think giving two stories, we can pay it after closing as the renewal is not due for 60 days then saying we can not pay it until the renewal is out, is fair? They did not respond to numerous emails and requests for weeks and now the renewal is no longer sixty days out. This is deliberate retaliation. Please see attached XXXX, Better keeps insisting they collected three months but they collected SIX. See where it says " renewal '' and there is a second collection. See the initial CD where they had three months. This company needs to be held accountable. Our loan amount is {$700.00} higher due to them collecting six months. They keep insisting they collected three months. So they need to collect three months for the policy and three more for the renewal? This is unheard of ~ and I have on email they need to collect 60 days only, its a concern for all homeowners and I am from this industry so luckily know better. No pun intended.
05/06/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 92672
Web
I have many complaints about BetterXXXX But I will start with the monetary one. I closed refinancing a loan on XXXX. The consummation closing disclosure statement said I was to get back {$1200.00} wired to my bank account. I was wired {$1100.00}. That would have been correct if I had closed on XXXX. I brought this to their managers attention and I was told that I was wrong. My closing agent would not take my calls. She was always not available and would not call me back. I went on line and scheduled phone times for someone to call me. No one called. I tried calling them after 15 min of waiting for a call. Still no one would talk to me. My whole process of refinancing was a nightmare. I thought that if I used one company for all 3 of my refi 's, it would be simpler. It was not. I had to answer the many, many same questions 3 times. I should have quit months ago. I started in XX/XX/2021. I finally closed on XXXX. There were multiple delays. One 3 week delay I was told was because their title company could not figure out how to write in our names for the title. The only change required was for one person who got married and therefore changed her name. Finally I found this out and told them how to write the names for the title. I asked that the costs at closing be as close to zero as possible. I got big refunds. It took so very, very long for them to close my loans that my new loan amount was very high compared to the amount of my payoff XXXX about {$2000.00} on each loan ) and I had to pay for 3 payoff statements. I am still waiting to get that money back from my old mortgage holders. I closed on XXXX today is XXXX and I have not received word from them. Lack of communication and accountability were numerous.
11/14/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • XXXXX
Web Older American
Only Offered me 15-year fixed loan XXXX Call from XXXX XXXX concerning my XXXX credit score Placed a fraudulent credit report in file Required me to have total of XXXX savings After I produced bank statements required additional XXXX Accused me of my mortgage being in Forbearance Demanded two letters from my mortgage company showing not in Forbearance Denied my mortgage application Stated my monthly income didnt match {$8000.00} False information stating my rental income only offsets the cost of keeping the home Refused to accept rental income of {$3000.00} / Mortgage for property XXXX Refused to accept seventy-five percent of rental income per Government Mandates Refused to accept Monthly Rental Contract from HUD ( US Government ) ( {$3000.00} ) Refused to accept sign lease and contract from tenant XXXX XXXX Never ask for proof of rental payments since start of lease Denial mortgage because debt to income ratio not 50 % or less before loan approval My monthly income is {$1600.00} short In closing if you evaluate all the falsely adverse conditions that was required of me to get approved for this mortgage application with Better Mortgage you will find undisputable evidence that I was discriminated against due to me being a XXXXXXXX year old XXXX American man. Mr. XXXX XXXX clearly falsely spoken when he stated As I previously mentioned, to move forward your monthly debt-to-income ratio ( all monthly debts up against monthly income ) needs to be 50 % or less. As your loan is currently structured, we need to verify {$8000.00} XXXX in income ; we have accounted for {$6000.00} in pension and {$380.00} in social security for a total of {$6400.00}, which leaves us short of {$1600.00}.
04/19/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • XXXXX
Web Older American
I applied to Better Mortgage for a refinancing of the mortgage loan on the rental property that has been held in my late husband 's trust for over 12 years. They gave me pre-approval and a loan estimate. Then, they started demanding over and over again that the loan had to be closed in my trust, not my late husband 's trust. This would make my trust responsible for the loan not my late husband 's trust and violate the terms of the trust. Two estate attorneys and XXXX XXXX XXXX official have informed me the very accepted legal practice for recording this type of loan is to record the loan in the deceased person 's trust with the trustee listed on the loan which is me. But Better feels it does not have to comply with normal legal practice. This is just back door age and sex discrimination because there is no evidence properties held in the trusts of deceased persons long term have any more default risks than other properties. As the trustee, I have excellent credit, XXXX XXXX in liquid assets and adequate income to quality for the loan. PER XXXX, THE PROPERTY IS WORTH MORE THAN FIVE TIMES WHAT THE LOAN AMOUNT WOULD BE!!!! It is also in XXXX, XXXX which has sharply rising rents and property values, a great school system, the highest per capita household income in XXXX XXXX and is home to a very large XXXX XXXX and XXXX facility. Even if we had another XXXX XXXX the property would be worth more than twice the loan. The real reason they want the loan recorded in my trust is so when I die Better can invade the principal of both my trust and my late husband 's trust. Indeed banks and other lenders stealing from the trusts of the deceased is becoming more and more common.
10/01/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • VA
  • 20105
Web
Hello- Recently, we applied for a mortgage refinance with a company and had a bad experience and would like to file a complaint. Here are some details : Mortgage estimate provided on XX/XX/XXXX showed Origination charge ( points ) of {$180.00}. Closing disclosure provided on XX/XX/XXXX showed Origination charge ( points ) of {$1000.00}. Contacted the mortgage company on XX/XX/XXXX and XX/XX/XXXX regarding the increase in Origination charge from final estimate to Closing disclosure and was unable to get a timely response. Had to postpone the closing/settlement process due to delayed response from mortgage company. Explanations offered to date regarding the change in amount : 1 ) Property type changed from single family to PUD in the title search process sometime between XX/XX/XXXX and XX/XX/XXXX. 2 ) DTI went up by a point from 22 % to 23 % 3 ) Loan amount went from {$390000.00} to {$400000.00} ( which is incorrect and we pointed out ) 4 ) Loan amount decreased under $ XXXX due to pay-off and they mentioned it was not our fault. Finally, they offered to extend us a {$500.00} discount for the inconvenience. We are still waiting for our final disclosure and set the new closing date before the rate lock expires on XX/XX/XXXX. We are still at a loss as to why we are responsible for the change in origination ( points ) from {$180.00} as quoted in estimate to {$590.00} according to the most recent verbal statement from a representative of the mortgage company. Also, we are waiting eagerly for the disclosure to move forward with the process and they seem to be stalling by not answering our calls, returning our voicemail or email messages. Thanks.
02/23/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 10036
Web
I currently have a mortgage serviced through Better ( https : //better.com/ ). This is a company in which I've had numerous communications issues and delays getting my mortgage originated, and led to a drawn out 6 month process which was already a bad start. Part of my mortgage, which I have never missed a payment on, has an escrow which is supposed to include paying my homeowner 's insurance. This was a mortgage that I have previously had serviced with XXXX XXXX, and had no issues with and the insurance was always paid on time from the escrow account, and the insurance carrier has always been the same. On XX/XX/XXXX, I got a notification from my insurance provider that my premium pay wasn't processed by my mortgage lender. The insurance provider has confirmed that it should have been paid from my escrow account, but hasn't. I immediately reached out to the folks at Better, copying the insurance folks as well, asking for this to be resolved. They have acknowledge my request on the XXXX, said they are investigating on the XXXX of XXXX, and then silence. I reached back out on the XXXX asking for an update, and got a reply on the XXXX saying they are still looking into it. More silence until the XXXX, when I reached out again, and got more replies on the XXXX and XXXX saying they are still looking into it. On the XXXX, I got a notice from XXXX XXXX my insurance carrier ) that my policy will now be canceled on the XXXX due to nonpayment. This still has not come to resolution and I am at risk of losing coverage even though I have making all my payment commitments on time, and typically early. This has been a frustratingly poor experience.
03/24/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 953XX
Web
On XXXX I was pre-approved to finance two properties with Better Mortgage. I guess I should have paid attention to the first indication of lack of professionalism this company has when they couldn't distinguish between the two properties with their platform. I ended up dropping the primary property due to the confusion and that's where the nightmare really began. As a result of dropping the primary, the dashboard picked up all of the debt and duplicated for the the residence in question. I completed the requests asked of me to payoff accounts, and pay down accounts. I spent the next 12 weeks requesting for the duplications to be dropped and was reassured time and time again that there was no issue. Each time the file went to underwriting, the underwriter, not aware of what was going on, returned the file for the same documents, previously submitted, to be forwarded to them yet again. When trying to talk with the processor about the concerns, it was brushed off as if I still needed to submit documentation. She eventually discovered what I was talking about and then assured me that there was no problem. I then received, the fourth time to underwriting, notification that I still needed to produce documentation. I asked the processor if she could complete the task, as it had already been sent to them. She indicated that I would need to supply the documentation yet once again. During this period of time I was requested to purchase a printer for copying documents, send for a duplicate copy of XXXX tax return, and endless hours attempting to meet their requests. This company does not care about their customers and are not friendly to work with.
02/23/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NC
  • 279XX
Web
XX/XX/XXXX I refinanced a mortgage with Better.com for XXXX. This should have paid my mortgage to XXXX and removed my ex-husband from the deed. XX/XX/XXXX I emailed the following to Better.com : I closed on my refinance XX/XX/XXXX. It should have been disbursed XX/XX/XXXX. My existing mortgage has not received the payoff yet. Since I was enrolled in auto-payments and it was not paid off as expected, the payment did not clear and I was charged a NSF fee at my bank. I have not received the money due to me from closing. Can I please get an update on the disbursement on my loan? They told me there was an issue with my closing documents, they were going to void the paperwork and the mortgage and I needed to go through closing again on XX/XX/XXXX. I let them know on XX/XX/XXXX that the mortgage that was supposed to be voided, was not voided and was sold to XXXX XXXX XXXX ( XXXX ) effective XX/XX/XXXX. The payment date for the XXXX mortgage was XX/XX/XXXX. They have assured me since then that they are working to resolve the issue with XXXX and repurchase the mortgage. As of today, XX/XX/XXXX, this issue is still not resolved. I have at least two, possibly three liens on my personal home and I should only have one. I am getting letters and calls regarding a delinquent account with XXXX ; stating they will start the foreclosure process if it is not paid within 45 days. I have escalated this issue multiple times with Better.com and they have not resolved the issue. They will not provide a timeline of when it will be resolved or the steps they have taken to resolve these issues. I am not sure if there is mortgage or wire fraud occurring.
09/30/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NJ
  • 07304
Web
I went with 'Better ' mortgage to purchase an investment property. They offered competitive rates so I thought, why not? It's an investment property and every lender credit/lower rate helps. The number of tasks you need to complete to get your loan reviewed is unending. You think you're done and then you receive a wave of new tasks. Fast forward, FOUR MONTHS LATER, closing was scheduled. All well and good until CLOSING DATE. CLOSING DATE -- XXXX - reached out to loan officer and he cloud not provide status. Promised to get back to me. Then I get a call at XXXX -- the terrible news -- " We can not close today because our HOA team just realized that the units sold/under contract in the condo building are not above 50 % '' " We need to get an exception from XXXX XXXX '' . SERIOUSLY? Me : Why was this missed? Me : What was your HOA team doing from the day I put in my application over 4 months ago? Better Mortgage : Oh our HOA team was not on top of it. It's our fault and we take full responsibility. Me : Am I the first customer that has experienced this? Better : No, it's actually happened at least once before. Me : So why the heck did you not put appropriate controls in place to ensure this does not happen again? Better :.. Better : ... ... mute. Better sent me an email days later saying they will deny the loan request. THIS IS THE WORST BORROWER EXPERIENCE I HAVE EVER HAD. Unbelievable and shocking that a company that positions itself as a disruptor to the mortgage industry can operate in this manner. I opened another loan application with XXXX Lenders - terrific company and I was able to close the purchase.
01/26/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 33328
Web
We applied for a cash out refinance with Better Mortgage ( better.com ). The appraisal was delayed due to a lack of timely responses from Better Mortgage to our questions. We were granted a lock extension at no cost to accommodate this delay. We were also granted a subsequent no cost lock extension due to the company 's closure during the holidays. In XXXX on the day of closing we identified that the date on the documents was not correct, and were directed to not close as updated documents were needed. In order to generate the closing documents, we were told they need an updated payoff statement from our current lender. Updated closing documents were generated, however they included an unauthorized change to the loan amount and a decrease in the lender credits. We were also told that contrary to prior directions, we now needed to expeditiously obtain a replacement insurance policy as ours was not being renewed in XXXX. This has resulted in even more delays as it takes an up-to-date home inspection in Florida to get a quote. We contested the changes to the loan amount and lender credits and have been exchanging emails on such ever since. The closing disclosure was updated to include the correct loan amount ; however Better Mortgage insists that they are justified in decreasing the lender credits which they refer as lock extension fees. Better Mortgage has stated in email that these lock extension fees are justified as I chose to use my own title company, and the title company was responsible for the date error and initial closing delay. This is a violation of section 8 of RESPA ( Prohibition against kickbacks and unearned fees ).
01/25/2022 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • DE
  • 19709
Web
This is with regard to my refinance with Better Mortgage Company of my home which we purchased from XXXX XXXX ( XXXX Model ) .I locked the rate with better mortgage on XX/XX/XXXX for 30 years with 2.75 % Interest rate. The vendor from their company conducted the appraisal and reported inaccurate report. I disputed the appraisal on the below points 1.The model of our home is XXXX from XXXX homes and the evaluator quoted it as a COLONIAL and compared it with other Colonial models. ( this concludes that this whole report is inaccurate ) 2. We come under XXXX school district and report quotes as XXXX school district. 3. The Appraisal value was quoted a {$500000.00} way below the purchased price. We disputed and they apologized for their mistake and returned the Appraisal refund and extended the lock rate till XX/XX/2021 and promised to re-evaluate our home. As promised, they re-evaluation came up with a new price quoted as {$540000.00}. My dispute is : 1. Our home value as per the appraisal done on XX/XX/2021 is {$560000.00}. I dispute the appraisal reports from the XXXX as it is showing 2 % less from last year. I dispute this as the market rate is at-least 15 % high from the time I bought. considering three home comparisons that I provided from my builder They need to re-do the appraisal to get the accurate numbers. 3. They need to extend my lock rate as we lost 3 weeks as the appraiser provided inaccurate information. The company is forcing me to withdraw my application. I requested you to re-evaluate the home appraisal as the market rate is at least 15 % high now and extend my lock rate and help to close my home.
02/18/2022 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 95129
Web
I paid off the mortgage (XXXX) on XXXX and it was transferred to a new servicer (XXXX XXXX XXXX XXXX, loan # XXXX) on XXXX. The paid off fund still not being forwarded to the new servicer as of today (XXXX so the new servicer refused to close the loan even though I paid it off to the previous servicer (XXXX XXXX XXXX) and sending a "event of default" letters. I filed a complaint # XXXX to XXXX XXXX XXXX, and their response today is it is Better who has to forward the fund, since XXXX XXXX XXXX already forwarded the pay off fund to Better on XXXX. Please refer the following response for XXXX. Better Mortgage originated the loan on XXXX XXXX XXXX. The loan transferred to XXXX for interim servicing on XXXX XXXX XXXX, with the loan scheduled to transfer to XXXX XXXX XXXX Inc. (XXXX) on XXXX XXXX XXXX. On XXXX XXXX XXXX, the Borrower paid the loan in full. XXXX subsequently completed the release of lien on the loan and has previously provided the Borrower with a copy. The loan transferred to XXXX on XXXX XXXX XXXX as scheduled, with a zero balance, due to the payoff. Because the loan is owned by Better Mortgage and was serviced for an interim period by XXXX, XXXX remitted the payoff funds to Better, for Better to then forward the funds to the new servicer. XXXX sent the payoff funds as part of a bulk wire transfer to Better on XXXX XXXX XXXX, using Fed Reference XXXX. Any additional questions regarding receipt of the funds from Better must be addressed by the new servicer, XXXX, rather than XXXX, as XXXX no longer services this loan and has forwarded all funds and information appropriately.
06/20/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30318
Web
I refinanced my mortgage through Better Mortgage. I closed on refinancing on XX/XX/2019. I was directed by Better Mortgage to make my monthly payment to XXXX XXXX XXXX, their loan servicer. I made a monthly payment as well as two payments toward the principal. In total, I paid XXXX XXXX XXXX {$3500.00} between XX/XX/XXXX and XX/XX/2019. Of the {$3500.00}, {$1200.00} was interest, {$480.00} was escrow, and the rest went towards my principal balance Sometime in late XXXX, Better Mortgage sold my loan to XXXX. However, when I received my first statement from XXXX, I was surprised to see that XXXX was not reflecting any of the payments I made to XXXX XXXX XXXX. I contacted all three companies involved : XXXX, XXXX XXXX XXXX, and Better Mortgage. XXXX and XXXX XXXX XXXX were telling me they owned the loan. However, Better Mortgage assured me XXXX XXXX XXXX was wrong and that XXXX owned my loan. When I asked Better Mortgage why my payments to XXXX XXXX XXXX were not being reflected by XXXX, they did not know the answer. As of today, XXXX XXXX XXXX and XXXX are saying I owe them my normal monthly payment on XX/XX/2019. In short, Better Mortgage has created an issue where two different lenders/loan servicers believe that I owe them for the same loan. I have tried to resolve this issue with all three companies but they all tell me they will investigate or look into the issue at hand. I am filing a complaint to ( 1 ) get assistance resolving this issue, ( 2 ) to inform others of the issue that I had, and ( 3 ) to help the industry improve and remove bad players who don't do things as they should.
06/05/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • XXXXX
Web
I applied for a mortgage with Better.com XX/XX/2020. Better.com pulled my credit report and sent me a verified letter of approval. The next day, I received two more credit monitoring alerts, showing Better was pulling my credit again. I called because this was alarming, the loan officer, XXXX XXXX XXXX # XXXX told me not to be alarmed and there was a mistake. The next day XX/XX/2020, I saw received three more alerts of credit pulls from Better.com, On XX/XX/XXXX, There was another credit pull, I called better to see what the issues what, the loan officer stated, they could not obtain my credit report and had to request multiple times. I asked why I was not contacted if there was an issue and Better could not state the reason for not contacting me. Within one week, I had my credit pulled six times with Better.com, the loan officer stated not to worry since i was looking for a mortgage, all the inquiries would only show as one not multiple. Here we are 5 months later and each inquiry from Better.com shows as an individual credit inquiry. In XXXX, I requested Better contact the credit bureaus to let them know of the issues so the multiple inquiries could be removed, they refused to do so, although their system had an error. My complaint is again Better in pulling my credit multiple times and never contacting me of the issues they were having with their system. I escalated the issue to XXXX XXXX | Client Success Manager with Better and the issue was never resolved, I asked for a letter from the company to provide the credit bureau for removal and other creditors and never received.
11/30/2020 No
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 92262
Web
My recent loan application with Better.com was denied after being pre-qualified and two weeks of processing. I was pre-approved on XX/XX/XXXX by mortgage lender Better.com. I went into contract on the purchase of a home on XX/XX/XXXX. My application was denied on the XX/XX/XXXX. Better stated they were denying my application due to a singular 30-day late payment on my credit report. I appealed their decision and provided proof the 30-day late payment was an oversight and not indicative of a trend. My credit score is ~XXXX. I'm complaining because 1 ) Better should never have pre-qualified me in the first place for a jumbo mortgage because they knew full well what was on my credit report as early as XXXX XXXX. 2 ) During the rate lock process Better went so far as to compete for my business by removing all points and origination fees after I told them I was going to proceed with another lender. Better wasted my time and put my purchase transaction at risk. The process is already stressful enough and they acted carelessly. 3 ) I don't believe they evaluated my application fairly. I suspect they denied my application for profitability reasons as they are pre-IPO. They used a minor infraction on my credit report as an excuse to deny a loan they weren't going to make any money on. Note : even after explaining the late 30 day payment was only a 34 day late payment of {$9.00}. I was able to demonstrate to Better that I have continually paid my credit card off in full. They were not satisfied with this explanation. They claimed they were following investor guidelines.
08/18/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MI
  • 49684
Web
My dispersants where made to a completely different customer. And customer service/remediation has been non existent. Closing and official end of the 3 day cancellation period was on Monday XXXX I was notified that within the next 24-48 hours that payments would be wired. on XX/XX/XXXX I noticed no payment had been made to my checking and reached out to followup. XX/XX/XXXX I received a phone number asking for wire transfer information that I did not have. XX/XX/XXXX I replied to my closing expert about the issue and was provided a tracking number. There was no instruction or way to followup on the tracking number outside of business hours. On the morning of XX/XX/XXXX I called my bank to see if they could help with the tracking number, and they had no record of the transaction at which point we called in the Title company. We discovered by overhearing the conversation that the wire transfer had gone to a completely different person, bank, and account number. I was asked to provide my phone number so they could followup. XX/XX/XXXX noon no updates or response, I called and was able to touch base with another associate that was unaware of the issue. XX/XX/XXXX XXXX no updates or response so I reached out again. and received acknowledgement of the email, but no information. XX/XX/XXXX XXXX I asked what had been done, if anything had been checked, what the process was. XX/XX/XXXX discovered via an email reply that the title company is more concerned with recovering the mis-allocated funds than completing my request or responding to me.
12/02/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AL
  • 35124
Web
Consumers are not being fairly evaluated when applying for home loans with Better.com Mortgage. I have a XXXX credit score, a 4-year payment history with XXXX XXXX XXXX where I have neither been late nor missed a payment. I am selling my home where I can afford to put down 20 % on a new purchase. I only have a mortgage which started out as {$920.00} a month and increased to {$970.00} due to a change in homeowners insurance. I have a car note at {$440.00}, three minor credit card monthly payments, and a private student loan payment of {$45.00}. These credit card payments, etc. will be paid in full with the proceeds of the sale of my house. According to Better.com Mortgage I can only purchase a new house at {$170000.00} with a 5 % down payment. For some unknown reason, I can not pay 20 % on a new purchase and increase the purchase amount and the calculation of my DTI is 61 % and not 45 % as had been the case with another mortgage company. The digital application is way off and needs to be revamped immediately as it initially gave me a pre-approval up to {$460000.00}. Also, the student loans that are in IBR status with $ XXXX monthly payments are stating they are in forbearance not sure from re-entering college to complete my degree or from the Cares Act, but this company is trying to use the 1 % of balance on documented IBR {$0.00} balance student loans. My SSXXXX and retirement income was frowned upon also. Something is seriously going on with this newly created company where the buyers are not being fairly evaluated for home loans.
09/22/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 191XX
Web
I filled out my application to lock in my rate with Better.com on Friday, XX/XX/XXXX. In my application, I mention that I need to close on my home by XX/XX/XXXX. Better.com asks me to put down a payment of {$550.00} so an appraiser can assess my home. At this point, they know that I want to close the home on or before XX/XX/XXXX. After I pay the money, Better.com assigns me certain tasks to complete and assigns an agent by the name of XXXX XXXX. XXXX emails and texts me, at which point I ask her to call me since her communication was unclear. On the phone and subsequently on the texts, she mentions that Better can not close on my home by XX/XX/XXXX. I tell her that it was unethical of them to charge me {$550.00} knowing fully well that they can't close on my home by my requested date. She offers to refund the money and goes silent after that. Another agent by the name of XXXX XXXX reaches out to me on Tuesday, XX/XX/XXXX mentioning that they want to keep my business. He tells me that they can't promise to close by XX/XX/XXXX. I ask him to refund the money. He says he will work on it. Later in the evening on XX/XX/XXXX, I receive an email from Better that an appraiser has visited my home. This is beyond unethical. After 2 agents have clearly said that their company can not close by my requested date and have said that they will return me the money that they unethically charged me- they go ahead and send an appraiser anyway. These are unfair and deceptive practices by Better.com and their customers deserve better.
10/14/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 77008
Web
On XX/XX/2020, XXXX advertised to me a 2.375 % rate for a XXXX loan to refinance with zero points through the XXXX platform based on a credit score of over 760, zip code of XXXX, home value of {$630000.00} and existing mortgage of {$340000.00}. I followed up on this advertised rate the same day and provided the same personal and property information directly to Better.com to lock the rate. Better.com then provided a rate of 2.375 % only if I purchased {$7400.00} of points. After discussing with their loan officer, Better.com did not honor the rate they advertised and failed to provide any logical explanation for the discrepancy. The rate could not have been based on any different personal information because the information I provided on both platforms was identical, including the credit score ( their soft pull confirmed that my score was much higher than 760 ). The loan officer stated that he was not aware of Better.com providing a 2.375 % rate at zero points for any applicants, strongly suggesting that the rate they advertised on XXXX was false and is not a rate they were offering at all as of the date above. Better.com is using XXXX to lure applicants to their site and provide their private personal information including social security number, only to change the rates they offer to the applicant after spending significant time applying, despite the applicant 's information being the exact same as what they used to advertise a lower rate. This is false and deceptive advertising and should be enforced against.
08/26/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19020
Web Servicemember
Where do i start. Terrible customer service. Applied for a refinance on their websit. They couldnt set it up as I requested. I sent email after email for them to get it right. They never did. 30 days passed by they cancelled it. Told me to reapply. I asked about the XXXX credit that they advertised and they told me the offer expired. So they didnt help me when I applied the first time getting my application wrong not fixing what I requested no where near a timely manner and then I couldnt get the deal they advertised because they cancelled my application. So now I was out the XXXX XXXX account credit, paying the higher rate on my current mortgage by 2 months and they basically told me I was out of luck. Thier loan officers are incredibly useless and I wouldnt recommend anyone trying to get a mortgage with them. Their slogan should be WORST MORTGAGE no better. Then I went shopping. Found a lower rate and better terms. Sent them the loan estimate to match it and give them a ***** They couldnt. Told me to send them the CD and mortgage from the deal I did get after I closed and I would get XXXX check sent to me. Now Im being told because the mortgage they offered me was a higher rate and the rate I received from the. New mortgage company was lower and a better deal all around I dont get the XXXX because its not the same deal they offered me? What sense does that make? Thier deal is if they cant match they will pay XXXX well they couldnt match and I got a better deal and they still wont honor their word?
07/14/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • KS
  • 66223
Web
I began my process of applying for a mortgage on XX/XX/XXXX with XXXX/Better. I talked to their associate XXXX XXXX through the whole preapproval process and after pulling my credit report, they confirmed that I was preapproved for {$300000.00} and I could make an offer on a house. Fast forward to XX/XX/XXXX when my offer to buy a house was accepted at {$290000.00} and confirmed between the seller 's agent and XXXX. Throughout the process of requesting my financial records, I was denied the loan due to my income not being enough. This came as a surprise for me because XXXX and I had talked about what income was before the preapproval even happened. I even had a loan disclosure written up and a sales contract of how much I would pay every month. After going back and forth, they could not give me an adequate reason why I was given a preapproval and then rejected later when I was 100 % honest about every figure I gave them. I went to a local lender and she told me straight up that XXXX/Better should never have given me that preapproval letter at all because no matter how she " fudged '' the numbers, I could not be approved for a loan that size.I have attached the contract and the conversation between me and XXXX/Better as well for review. I am now in danger of losing a 1 % earnest deposit of {$3000.00} and the appraisal fee of {$550.00} because I will have to back out of the sale. I believe that XXXX/Better did not do their due diligence in this case and owes me for the money that I lose.
03/20/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 76179
Web
We had locked in a mortgage with Better Mortgage Co to purchase our home. We had agreed to the following terms within our contract and had confirmed with our Loan Consultant ( XXXX XXXX ) and Loan Coordinator ( XXXX XXXX XXXX multiple times that each was complete and ready to go. - My Wife XXXX and I both on title - {$15000.00} in seller credits and concessions - Signing date of XX/XX/20 at XXXX CST Today on XX/XX/20 at our time of signing, we discovered that the Better team did not complete any of these items, which cancelled our signing date and will likely result in us not closing on time. They additionally did not add my wife to the title despite having all of the docs from the title company more than 2 weeks in advance, and did not handle the concessions/credits properly allocating only {$5000.00} into the contract. This has now forced us to either cancel the contract at a {$3000.00} loss in escrow and even more financial/emotional distress of relocating without a place to live, or to take over {$15000.00} in losses at closing. XXXX XXXX has not returned messages on over 6 phone calls and 3 separate emails, while we have email confirmations from XXXX XXXX stating the above terms were completed which was clearly not the case. Upon bringing this up to the customer service team and attempting to get in touch with the above individuals, we have been disconnected by the agents 3 times, placed on a 35 minute hold ( which was disconnected ) and given the run around.
10/17/2023 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • Delays in the application process
  • SC
  • 297XX
Web
I applied for a mortgage with Better Mortgage. I work overseas for a large amount of the year ( XXXX XXXX XXXX XXXX XXXX ). I was very upfront with the loan officer that this was the case. 4 days before the anticipated closing date the mortgage officer decided that my income was foreign and therefore inadmissible for a loan. I have had foreign income disclosed on XXXX of my XXXX last tax returns and was assured multiple times this would not be an issue. I was told I needed a co-signer on my mortgage. My father in law cosigned on my mortgage for me. During the same time Better Mortgage contacted my employer multiple times trying to verify my inadmissible income. If the income doesn't qualify why are you contacting my employer? After my father in law cosigned for me, my previously acceptable appraisal was sent for a field review, as the loan officer " thought the house was overvalued ''. I was not given a timeline for how long this would take. In XXXX XXXX there is a 5 day grace period to close on a mortgage and that we were supposed to close that day, when I brought this up the Better loan officer said that was my problem not hers. When I asked if it was possible to expedite the appraisal I did not get an answer. I initially though that Better mortgage was incompetent but this point I am starting to believe that Better mortgage is deliberately trying to delay this mortgage so that I can not close on this house.
08/11/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 320XX
Web
WE applied to refinance our mortgage with Better. We both had excellent credit scores and had loan to value ratios of 50 % or better according to all of the online valuation sites. Everything was going along smoothly until Better decided to have the home appraised. We received a conditional appraised ratio that had us at 40 % loan to value, but the appraiser noted that we were in the process of building a pool. We had informed the appraiser and Better that this was the case, but the pool would not be finished by the closing date. Things quickly turned with our broker at this point. XXXX XXXX NMLS : XXXX. Mr. XXXX began to threaten our loan all of the sudden. He gave us unrealistic deadlines for new paperwork and when questioned, he admitted they were not due on his threatened date, that he did so to give us impetus to get it back to him. He also quit returning calls and was constantly unavailable and would only respond to emails. At one point, after avoiding three calls in one day, he sent out an email, 30 minutes after close of business, telling us we must have something new completed in less than 24 hours. After jumping thrpough all of their rings, they used the unfinished pool as a way of not closing our loan. We are now out {$550.00} for the appraisal, of which Better retains {$100.00} for pure profit, and have had our credit rating lowered by their multiple inquiries. Please help.
01/20/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 302XX
Web
Applied : XX/XX/20 Rate Lock : XX/XX/20 Sent to Underwriting : XX/XX/20 Approved : XX/XX/20 Rescinded : XX/XX/20 I was completely upfront about the details of our situation. We paid cash for 2 homes and were looking for a cash-out refi. We were told that this would not be a problem by several employees. They told us they could close faster and were willing to match a competitors rate, so we chose them. After 60+ days and countless hours of work of going through the approval process, including a lock extension due to their delays, they decided to rescind the offer for the loan. I was originally told the offer was being rescinded because the loan would not qualify for XXXX or XXXX, however, when I presented evidence that the loan would still qualify as a conventional loan, they said they did not want to honor the contract because a delayed financing loan would be harder for them to sell. We had already been officially approved and were only days from closing. This had nothing to do with our credit, home appraisals, or financial situation. When I spoke with them, they said they were very sorry for the miscommunications, but were not willing to honor their offer. Unfortunately while waiting on them to change their mind, rates have gone up almost half a percent and I can not go back to the other lenders who were seeking to finance our homes. This has cost me tens of thousands of dollars.
07/24/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Reporting company used your report improperly
  • NJ
  • 081XX
Web
Since XXXX of XXXX I began the first time buyers process. On XX/XX/XXXX I submitted a mortgage loan request to a company called Better. Prior to submitting the report I checked with all 3 credit bureaus, who listed me above a XXXX score, so I was in the range from XXXX. However if you read the attachment from Better, they used a company called XXXX XXXX, without my consent who has a score of XXXX. I contacted this company and have asked for the file they have on me, since I have never heard of them. On XX/XX/XXXX I processed an application with XXXX XXXX who just a day later came back with a score from XXXX of XXXX. So I contacted all 3 credit bureaus and not one of them have me listed with a score in the XXXX range. Ive attached XXXX/XXXX and these are the scores as of XX/XX/XXXX. Ive also attached XXXX. I utilize XXXX XXXX and also have gone to the websites of these 3 credit bureaus. Across the board this is unfair and makes me think that once I give my demographic information, then an algorithm is programmed to present incorrect information about my credit score. What other reason could there be for this major discrepancy across all agencies. This is a major systemic problem and could possibly be associated with the people who set the standard. It is clear that it is unfair and feels more like a sham or parody, there is no American dream in it at all.
02/01/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • OK
  • 74804
Web Older American, Servicemember
I recently closed on a house, XX/XX/XXXX. The initial escrow estimation related to property tax prior to closing was incorrect. I requested a correction and receive this correspondence from their system on XX/XX/XXXX : " Hi XXXX, Youre getting this email because something changed on your loan estimate. Dont worry, this is a normal part of the process, but we sent this automatically so you know whats going on. In particular, these sections updated : Initial escrow payment Prepaids You dont need to do anything now. But when youre ready to review, just look at your most recent loan estimate. Its available 24/7. " The figure they originally used was {$4500.00}. The documented property tax is {$2100.00} and the figure they used for the XX/XX/XXXX email. ( Retrieved from XXXX XXXX XXXX, last name XXXX, tax year XXXX. ) However, at closing, the {$4500.00} was used. I decided not to delay closing knowing that we could adjust the escrow after closing. Now they refuse to correct the escrow. They say the property tax is " undervalued '' even though they have evidence of the correct property tax amount. Per your regulations, they are not allowed to do this. The escrow collections have to be based on the actual or expected annual disbursements. The mortgage company is Better Mortgage. I would like this resolved. They refuse to follow consumer guidelines.
02/18/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 07307
Web
I chose better.com over my current lender for refinancing because I was sold this average closing in 20-30 days and me and my team will be with you throughout the whole process and of course they were able to beat closing cost by about {$650.00} dollars over my current lender. I started the process on XXXX. Anyways, fast forward 14 days on XXXX and things are starting go south little by little in these 14 days. They couldnt fathom that I work for a company whose headquarter is in another state. They didnt even bother to look at W2 submitted to see my home state ( where my property is ) taxes were taken. They also probably have some of the worst underwriting requirements that makes it impossible to acquire a loan for someone with excellent credit, 37 % LTV, excellent assets, and income requirement as their practice of evaluation is not fair to say the least. I almost lost my appraisal fees until I threatened them with CFPB complaint and thankfully, I was able to go back to my current lender but in 15 days, the interest rate now is now XXXX % higher. Oh, to top it off, I never even got a call/email back from the loan officer that sold me the bill of goods that they couldnt deliver. None of their employees I dealt with seem to care, they are just collecting paychecks. Avoid them at all cost if you want to actual close on a loan.
03/24/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NC
  • 28273
Web
I have refinanced my primary home address XXXX XXXX XXXX , XXXX, NC XXXX on XX/XX/XXXX XXXX from XXXX to Better mortgage. but better mortgage did not pay refinanced amount to XXXX XXXX till XXXX. almost 110 days after closing. meanwhile, XXXX XXXX kept on communicating me over phone and mail to me since XX/XX/2020 that they want their mortgage or they wil report credit agency. my credit and my paymnet history is superb in my life. and i kept on talking to Better mortgage and XXXX XXXX about this mess and i was very under pressure and upset about this mess. now better mortgage did settlement with XXXX XXXX on XX/XX/XXXX and they also took XXXX USD from me as settlement. meanwhile XXXX XXXX also reported credit buiero and my credit history is still bad and i cant get loan. I have letter from XXXX XXXX that its not my fault and their fault. I believe Better mortgage did breach the contract for not paying loan for 110 days. so I want to claim my financial loss and time loss with better mortgage and XXXX XXXX. my profile is also got damaged first time in my life which caysed my otehr business plan to purchase hotel. Its been more then 200 days and my issue with refinanced still distubing me as my credit is still bad. I really need help with authority to help me Regards XXXX XXXX email - XXXX phone - XXXX XXXX XXXX
04/24/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WI
  • 535XX
Web
I entered my information online to a provider, or broker, of mortgages for the purpose of refinance. I never completed the application by selecting a product ( rate, points, etc., and term ) and " submitting '' the application. The provider only offered XXXX refi 's online when I already have a XXXX and want to refi to a XXXX. This is why I never submitted the application for a specific product XXXX loan ). I requested the provider remove all of my information from their system. The provider responded they could not based on 1026.2 Definitions and rules of construction, and stated they are required to keep my information for at least 24 months. In the official interpretation of 2 ( a ) ( 3 ) Application, 6 pieces of information are required to be considered an " application '', including the last item # 6, " the mortgage loan amount sought ''. I did not provide the mortgage loan amount sought since I was not able to select a product that I was looking for, i.e. XXXX loan. The mortgage loan amount sought can vary significantly based on rate XXXX points, fees, etc. ) and duration. I never selected a product or loan and therefore did not provide the mortgage loan amount sought. The loan amount sought is not my current liability for the property. **Please provide the definition of mortgage loan amount sought ''.
05/27/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 173XX
Web Older American
Dear 'Better ' ( XXXX ) Mortgage Company, I see that you have changed my closing date again! You show on my 'overview ' that the close will not happen now until at least XX/XX/XXXX. XXXX XXXX told me that my close date of XX/XX/XXXX " WOULD BE NO PROBLEM ''! I 'locked ' for 30 days because " that would be no problem '' she said. Better is purposely delaying processing and every day asking for just a little bit more information. So now, guess what, I will need a new lock. What will the new lock rate be? WHATEVER YOU SCAMMERS WANT? WHENEVER THE INTEREST RATES GO UP? FORGET IT! I HAVE BEEN SENDING YOU MORE INFORMATION EVERY DAY FOR THE PAST TWO WEEKS. I AM SICK OF THIS! THIS IS A SCAM! Luckily I am not in need of a new house like other poor people you scam. I have never had so much trouble getting a mortgage before - and I have had many in my life. Most banks get the information they need themselves. I'm doing all your work. PLEASE EXTEND MY LOCK PERIOD 'UNTIL CLOSE ' OR ADD ANOTHER 30 DAYS TO MY LOCK AND RE-ISSUE MY 'BETTER ' ( XXXX ) LOAN ESTIMATE!!!!!!!!!!!!!!!! I am resuming shopping for a mortgage with other banks. Keep your {$550.00} and merry XXXX! I will let you know if I decide to NOT accept your loan contract. Please send me a copy of your " appraisal '' whenever you look it up on XXXX.
06/15/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 320XX
Web
I closed on a refinance loan on XX/XX/XXXX. 1. I spent over {$5000.00} to buy down the interest rate because I was told that my home did not appraise and they changed the rate. Even after another home closed next to me in my neighborhood during the loan process at a much higher price, they still would not change the appraisal. I was not able to change to another lender because the rates skyrocketed in a two week period so I closed on the loan. 2. Two mortgage loans appeared on my credit report showing they were opened on XX/XX/XXXX by two different loan servicers. The first payment showed as XXXX even though it was not due until XXXX and paid in XXXX. 3. My deed has not yet been recorded with the county as of XX/XX/XXXX. I have not received the official deed or my title insurance. When I asked for it, I was provided with a copy of the closing documents which included what they called a deed. I have never seen a deed that has all these payment terms and stipulations on the deed itself. It is leaving me to question the terms I originally closed under and the business practices of the lender. It is very confusing and I have had many home loans during the last 30 years. I have never experienced this. I do not completely trust the lender is capable of servicing my loan correctly after these incidents.
03/01/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 076XX
Web
We have refinanced our home on XX/XX/XXXX with " Better.com '' mortgage company. The mortgage terms include escrow for property taxes and insurance. They ( Better.com ) have serviced the mortgage with their servicing company called " XXXX XXXX XXXX ''. I was notified by Better.com that they have transferred my loan to a new mortgage company on XX/XX/XXXX. The new mortgage company is called " XXXX ''. The last payment to Better mortgage was automatically taken by " Better.com '' from my XXXX checking account on XX/XX/XXXX. I have received a letter from our town that the property taxes that were due on XXXX XXXX were not received by them and that I am delinquent and that interest has started to accrue on the account. I called both mortgage servicing companies - the old one ( better.com ), and the new one XXXX XXXX XXXX. Better.com say that the it was the new company 's responsibility to pay the taxes, and they can't do anything about it. XXXX say that it was the previous company 's responsibility and that they can not do anything about it. I spent hors with them on the phone today, mostly waiting to be transferred to different departments. I can't understand how one company sells the loan to another, and both claim not to be responsible for the escrow payment to the town. Please help me, XXXX.
12/17/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90016
Web
I believe I'm being XXXX XXXX against. I applied for a cash out refinance with Better on XX/XX/2021 and again on XX/XX/XXXX, XXXX I felt the XX/XX/XXXX decision was a mistake. They had the best rate and fees at the time. All the other companies I applied to approved me but I felt their fees were excessive. Today I decided to look into refinancing again and Better had the best rate at 2.5. The reason they gave for denying me in XXXX XXXX my XXXX was to high. I looked up the requirements and it says their acceptable XXXX was 50 %. My XXXX is much lower as I pay all debts in full every month since the XXXX. Following are their stated requirements : " Minimum borrower requirements Better.com adheres to the conforming loan requirements for mortgages approved by government-sponsored enterprises ( GSEs ) XXXX XXXX and XXXX XXXX XXXX For conventional loans, key requirements include good credit ( typically a XXXX score of XXXX or higher ) and minimum down payment of XXXX percent. However, anything less than XXXX percent down will trigger the private mortgage insurance ( PMI ) requirement. Borrowers must also have a debt-to-income ratio ( DTI ) of no more than 50 percent. '' My FICO SCORE at the time and still is XXXX. The value of my property is $ XXXX, I was requesting a 30yr. Loan for {$250000.00}.
04/09/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 33401
Web
Mortgage Company : Better.com ( Better Mortgage Corporation ) I was told that I could shop for my own Title Company but then when I asked to use someone of my choice, I was told I would have to pay them a fee. Now they are having me use their preferred Title Company who is charging way more than the Florida statutory rate for title insurance. Earlier in the process they also misrepresented the amount of lender credits I would get when switched loan amounts ( I was told the amount in the original loan estimate would transfer but then only some of them did and they refused to change it, but it was only like {$100.00} so I let it slide ). I've had multiple back and formats with them about both of these. The most concerning is the title insurance one, as it may be around {$700.00} difference. I was told ~3 weeks ago that I would have the option to select a title company at closing. When I spoke with their Closing Expert on XX/XX/XXXX, I was told it was too late to switch title companies. Upon me insisting, I was told I could only use a different title service company if I paid Better a fee to extend my mortgage period, and that Better had already started the process with their title company who I had not selected. I've tried to have them do something about this but they keep plowing ahead.
10/21/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 229XX
Web
I applied for and completed a refinance application for a 1.98 % APR refi on XX/XX/2021. All information was provided as requested by XXXX. On XX/XX/2021 after spending many hours scanning and uploading documents, I received the following message from XXXX. " Congratulations! You're conditionally approved. Now, we're just waiting on a few third-party documents to complete your file, then we'll start our final review. '' I was told by my agent XXXX XXXX that the loan was good to go if we rolled in a current car loan also. This would satisfy debt to income ratios per XXXX. Over the next month, I asked for but never received a final closing disclosure with the car loan incorporated. After repeated requests, still nothing. On XX/XX/2021 I was called by a manager and told that the original loan that I was told I could obtain was now not possible. Over 2 months from starting this process, interest rates have now gone up and I have lost an opportunity to save {$400.00} per month or ~ {$28000.00} over the term of my new loan. I will be looking into any legal action I can take due to the false statements and negligence of XXXX in order to recover the savings I would have realized had they followed through with their loan commitment. I have email correspondence to support my claims.
09/09/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IL
  • 60640
Web
Applied for a 30-year refinance from Better Mortgage in early XXXX at a quoted rate of 2.75 %. With a XXXX score of over XXXX, I provided all documentation requested, nearly everything within 72 hours of application. After receiving the initial GFE for closing costs and escrow, I received several significantly higher GFE " updates '' with bogus property tax figures, which I had to correct. My credit card was charged {$550.00} for an appraisal which has not occurred and which I have been told is not necessary and was to be waived but I have not received a requested refund to my credit card. Was asked by Better Mortgage to provide documentation which I had already provided and was subjected to long periods ( > week ) where I did not receive replies to my emails asking for the status of my loan application. It is now two months after the initial application, the rate lock has expired, and I am being told the company is waiting for " 3rd party '' documents before submitting the loan package to underwriting. In the meantime, Better Mortgage 's advertised rate on the same loan product has fallen to 2.5 % and I have requested that due to excessive delays entirely the result of their own service failures, I want the rate of 2.5 % currently being advertised by Better Mortgage.
11/17/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • AZ
  • 85142
Web
I incurred financial losses by using XXXX to apply for a mortgage purchase on a single family home. The main issue I dealt with is the loan officer assigned to me has been out of the office for the last 10-15 days on a family emergency, which is understandable.. however the last 10-15 days is a critical time to gather all necessary documentation and explanations to underwriters to close. Better, didn't assign me another loan officer to facilitate the transaction, and now I will not close on time and will lose my contract on the home purchase. This has not only cost me valuable time ( which is much more valuable than money ), but also a portion of my non refundable earnest deposit on the home and the appraisal cost charged to me by XXXX Had they cared about me as a consumer and assigned me a proper and available loan officer we would have been able to close on time and I wouldn't have incurred any losses throughout this transaction. Competent Loan officers are critical to the closing of loans to provide explanations of to underwriters, when they aren't available theres not way for the consumer to speak with the underwriters due to current loan regulations. It is my belief had they provided me the necessary personel we would have closed on time with no issue.
03/25/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IL
  • 60622
Web
I shopped around and ultimately ended up going with Better Mortgage for my loan because they told me they could get it closed on time, and offered me an extremely competitive rate plus lots of closing credits, beating out the competition. After stringing me along for a number of weeks while they requested document after document that they then seemingly completely ignored, they told me my income was not sufficient to qualify for the loan ( it is way above what's needed ) and that if I still wanted to the loan I would have increase my down payment with a new interest rate and different closing credits. At this point ( I'm supposed to close on Friday, XX/XX/27 ) I clearly do not have time to get a mortgage anywhere else. This is a total bait and switch- had they been up front with me about : A ) not being able to close on time B ) telling me there was an issue with my income C ) explaining that they might change my rate / closing credits even though I have a rate lock in place I would absolutely not have gone down the road with them and would have used a different lender who was not lying to me. This is costing me a significant amount of money as well as wasting a large amount of my time. Totally unacceptable business practices, I need this addressed.
03/03/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • SC
  • 29418
Web
Approximately XX/XX/2021 I applied with Better.com mortgage and provided all documentation asked promptly for a refinance ( XXXX XXXX XXXX XXXX and for a home purchase ( XXXX XXXX XXXX XXXX ). Both were denied due to " insufficient income ''. I provided proof I have a XXXX XXXX monthly IRA distribution. I provided proof I have XXXX XXXX monthly gross rental income ( or XXXX XXXX monthly net after mortgage payments ) for a total XXXX XXXX monthly income. I provided proof I had over {$65000.00} in my checking/savings account. I provided a signed 2 year lease for XXXX XXXX monthly from new tenants on the pending home purchase. I provided proof I had {$480000.00} in my IRA. After I was denied my application for the home purchase, I paid {$280000.00} cash for the home I was hoping to get a purchase loan from Better mortgage. My intentions to obtain a refinance and home purchase were both denied due to insufficient income which is absurd. My credit score is also excellent, credit card usage is approx 3 % and all of this does not make make any sense to me why I was denied. I feel strongly I was discriminated against because of my race because nothing else makes sense to me. I clearly am credit worthy and have ample income.
03/17/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CO
  • 80134
Web Servicemember
Refinanced through Better Mortgage, which took almost 4 months, they forced me to make repairs that didn't need to be made ( cosmetic siding issues ), they refused to listen to the tenants currently living in the units when they said things were working ( wall heaters ), and forced me to pay have a handyman go out to ensure they were in fact working, because they couldn't trust the people living there. They sold my loan to XXXX in XXXX, I received the notification after I had made a principle only payment to them on XXXX ( the overpayment of the loan, I wanted to put back on the principle ). Multiple emails stated I could not make any more payments to current servicer ( Better/TMS ) and all payments would be transferred before the payment was due XX/XX/XXXX. XX/XX/XXXX I called when the loan wasn't transferred, was told to wait until XXXX, still didn't show up, I had to call XXXX to make a payment on the account. Again email on XX/XX/XXXX saying the payment is still transferring, and it would be in there by XX/XX/XXXX. Still no payment transfer today, more than 5 weeks after it was drafted out of my bank account. I am still paying interest on the principle which should be {$1700.00} less. Better refuses to answer any questions.
12/01/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60626
Web
I refinanced my home loan with Better Mortgage Corporation in XX/XX/2021. Better Mortgage Corporation told me to pay my monthly payment to TXXXX XXXX XXXX and I made my payments to The XXXX XXXX. I made my XXXX mortgage payment to XXXX XXXX XXXX on XX/XX/XXXX. I received a notification from Better Mortgage Corporation that my monthly payment after XX/XX/XXXX should be made to a company called XXXX. Better Mortgage Corporation agents told me on phone and via email that the payment will be taken over by XXXX XXXX and that I should create an account on their site and make all my monthly payment starting XXXX to XXXX XXXX. So I haven't missed any payment and I paid the correct amount to the XXXX XXXX XXXX. But now when I log in on XXXX XXXX website, it shows past due payment for XXXX. After waiting for hours on phone to speak to the payment company, they wouldn't help and they told me to contact my mortgage lender Better Mortgage Corporation. Better Mortgage Corporation is trying to charge me TWICE for the XXXX month. I have emailed and called Better Mortgage Corporation many times and I have emailed them proof of my payment for XXXX but they have been unhelpful. I believe they are committing fraud and trying to scam me.
08/25/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NC
  • 278XX
Web
I was pre-approved for a home loan with Better Mortgage. I got them all of the financial information they requested within 24 hours. They did not get the appraisal done. My home has sold. Asked repeatedly about getting the appraisal done. They waited until 10 days before my close to do it. It's still not done, my home is supposed to close in one week. I have to move because my home sold. I do not know if I can move into my new home because we do not have a completed appraisal. I've been asking every day for several days. I keep being told that it will come in tomorrow and it never does. I am at risk of being homeless. I'm also at risk of being out several thousands of dollars because I have already paid for and booked the moving company. They are now avoiding my emails and I have being placed on hold for several minutes and no one is getting back to me. I have excellent credit. I would have not used this firm if I knew this was going to happen. What if my house does not appraise for the value it is listed at? I do not have the money to make up for the difference. What if the appraisal is not done before I am supposed to move? This is completely crazy. I feel duped and I am XXXX and very scared of being homeless.
12/11/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33705
Web
Regarding my potential lender : Better Mortgage Corporation Better provided a loan estimate at the beginning of XXXX. Under the " Calculating Cash To Close '' section of their loan estimate while I was comparing lenders they incorporated a {$3700.00} credit on the " Adjustments and Other Credits '' line. This line item was never discussed until today XX/XX/10 after they removed it. I emailed them to ask about this line item on XXXX XXXX with no response. The response I received from them today ( XXXX ) the credit is their assumption that the seller has unpaid taxes which would lead me to bring less money close. How can any lender assume this and place it on a " good faith '' estimate? I noticed other lenders we've worked with or asked for a loan estimate from never assumed the seller would be providing tax credits or even filled in any credit on this line item within a loan estimate. This is very misleading. It played a factor in selecting Better as a lender. They removed it yesterday as I'm soon to close on my house. Now I'm expected to bring more than {$3000.00} extra to closing. I want to make you aware as a concerned consumer. I don't want anyone else to be blind sided by this type of situation.
11/23/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 085XX
Web
We applied for a conventional refinance on XXXX XXXX and were pre-approved that day, then paid to lock in the rate and spent hours uploading documents. My income comes from self-employment with over 20 years of history ; and my income had dropped more than 30 % from XXXX to XXXX because I had an unusually busy year in XXXX and then business declined due to the pandemic. Our income was still sufficient to qualify for refinancing - and my income increased substantially this year, documented by XXXX XXXX XXXX XXXX reporting and copies of bank statements showing client deposits for my services. We also have documented assets of more than 7 times the amount we sought to borrow. " Better '' underwriters decided to exclude my income totally, citing compliance with XXXX regulations. I contacted XXXX and learned that they provide guidelines, not regulations. Our credit rating has consistently been in the excellent range ; we have never missed a payment on anything and consistently prepay mortgage principal ; and when I requested a denial letter to send to XXXX, the " XXXX '' staff would not state that they excluded my income. I believe I am being discriminated against because I am self-employed.
11/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 07110
Web
My mortgage application fell through because of this company 's negligence and incompetence. Their loan process, where multiple people sends and asks information online ( repetitive often times ), and ignore customer 's comments and questions. Few days to closing, this company stated their concern about the source of my funds and had to decline my application unless my wife is included in the loan. This is three days before closing! The funds source was mentioned early on the application and I have been transparent with them and responds on time. If they actually paid attention to details and did their due diligence, it would not have reached this point. The customer is at the losing end and this company should be at fault and be held responsible. The manager and the customer representative, XXXX XXXX and XXXX XXXX, were not as apologetic as they should be. I should have taken seriously the complaints against this company by numerous customers as seen in different review websites so I would have not been a victim myself. Consumers should be warned not to do business with this company and the government should also take a close look/investigate as to how this company do business.
10/01/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 15108
Web
Better.com advertises a {$100.00} rate match guarantee. They state that if they match another competitor 's rate within one business day of a loan estimate, they will credit you {$100.00} or give you {$100.00} if they can't beat it. The exact wording found at https : //better.com/faq/better-guarantee/whats-the-better-price-guarantee is as follows : " What's the Better Price Guarantee? We'll match any valid competitor 's offer, and credit you an extra {$100.00}. If we can't, the {$100.00} is yours to keep. If you think another lender has a more competitive price, just send us their loan estimate within one business day from the date it was issued. Well either do better by at least {$100.00}, or send that {$100.00} to you ; you win either way. '' I followed the process and was in contact with a XXXX XXXX who answered my initial email sent to XXXX. She tied in a representative at XXXX, who said that they were unable to beat the rate I was quoted by XXXX within the one business day requirement. After being unable to match the rate, I've replied numerous times inquiring about what my next step is to claim the {$100.00} to XXXX, address to the original XXXX XXXX, and XXXX.
08/27/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NJ
  • 08002
Web
I applied for the mortgage and received a disclosure statement. We agreed on the terms. They required me to pay for the appraisal, so I paid {$500.00}. The appraisal was completed, and the appraiser did a very poor job and undervalued our home. He used comps over a mile away in a lower priced subdivision bordering a highway when there were comps within .25 miles of our home. He left out critical details and upgrades, forgot to take pictures, did not adjust for the fact that we completely remodeled the home. I complained to Better and provided six alternate comps literally down the street from us that sold more recently. I asked for them to tell the appraiser he made mistakes. The valuation team would not consider the comps or address the issues with the appraiser. I had another independent appraisal performed afterwards that valued the home above my estimate. I offered to provide the appraisal and Better would not take it. The processer began threatening to withdraw the application if I did not accept the appraisal and continue providing documents. They never refunded the difference between the {$500.00} estimated appraisal fee I paid and the actual appraisal cost.
02/08/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MI
  • 48335
Web
Attached full email conversation. I applied for the mortgage on XXXX for my first ever house. I was still shopping for the mortgage and comparing interest rates with several lenders. I never showed any sign to finalize my home loan with better mortgage. At this time property inspection was still pending. Better mortgage went ahead and without my content ( even without informing me or my real estate agent ), communicated to seller, booked an appointment and did the appraisal process on XXXX. I was never informed about this. I never paid for or asked for any appraisal service. It seems like better mortgage directly contacted the seller and booked the appointment for appraisal. The seller is an old lady, she though better mortgage company went for appraisal because I asked them to do so. Now both the seller and listing agent is mad at me and the purchase dealing is at risk. In the loan estimates provided by XXXX, they have printed {$500.00} for the appraisal service, to be paid. But I never signed the consent for that, never I ordered for appraisal. I came to know about entire scenario from the seller of the house. XXXX never informed me about it.
06/08/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 306XX
Web
On or about XX/XX/XXXX, we applied for a conventional mortgage re-finance through multiple companies, including Better ( better.com ). In each of these companies, including Better, we submitted information that the companies requested : personal details, financial details, proof of homeowner 's insurance, etc. On XX/XX/XXXX, the company which holds our homeowner 's insurance sent an e-mail notification that the mortgagee on the policy had changed to Better. As of this date, we had NOT received an initial closing disclosure, we had NOT given Better authorization to make this change, and we had NOT even been approved to set a closing date. So we also did NOT have a closing date set. On XX/XX/XXXX, we reached out to Better and reached their customer service ( extremely friendly ) however was told that the person responsible for our mortgage was unavailable and that we had to wait. As of the writing of this complaint, Better has not provided the specific written authorization that we provided for them to set themselves as mortgagee. As of the writing of this complaint, we believe that we have NEVER given them authorization to make this change.
09/11/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 92630
Web
I would like Better Mortgage to be investigated for potential fraud, and at a minimum gross mishandling of a refinance. A variety of issues are at play here. The company provided me with a loan estimate on XX/XX/XXXX and offered a rate lock so long as I completed the initial steps. However, that rate lock was not offered to me, and Better raised the points necessary for that rate by the time they offered the rate lock, thus preventing me from locking the initial terms offered. An underwriting agent with Better contacted my home insurance company without my knowledge and demanded that they change the address of my policy. I only found out about this and stopped it because the insurance company reached out to me. At closing signing, the completed paperwork was returned to me as the notary had not been provided with a shipping label. This paperwork had been opened by an unknown party and returned to my doorstep through XXXX. Furthermore, the terms of my loan changed nearly ten times during the underwriting and closing, including after wiring the funds to close the loan. I was asked to pay further closing costs after signing and wiring funds.
09/23/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 22030
Web
On XX/XX/XXXX, I locked my rate with Better Mortgage for a purchase transaction. Before I locked my rate, I was matched with a XXXX XXXX XXXX XXXX XXXX and therefore qualified for the Better Mortgage XXXX XXXX refund ( XXXX XXXX XXXX ). The 1 % refund ( {$5100.00} ) was applied shortly after I locked my rate and my interest rate was lowered from 3.125 % with roughly {$4800.00} in lender credits to 2.75 % with {$3300.00} lender credit. Eventually I noticed that the 2.75 % interest rate included {$1800.00} in points. However, the rate table, which is attached, had a rate that included a 2.75 % interest rate with {$700.00} in lender credits. At this point, I contacted my loan officer to determine the discrepancy between the rate that I originally locked at. After some back and forth, my loan officer eventually mentioned that if I wanted a lower rate then I would lose some of the credits. I understand that Better has a policy that provides max lender credits of {$5000.00} for each interest rate but there was no explanation about why they changed the rate table or why I was no eligible for the 2.625 % or 2.5 % rate on the attached rate table.
03/15/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • XXXXX
Web
I am refinancing a mortgage through better.com. They have made several errors throughout the application process, which I have tolerated in order to close the refinance. However, we have now exceeded the lock-in period, due to a delay in receiving archived documentation from a subordinated forgivable loan. To extend my rate, I am being charged in points at a total of {$490.00} per week until a promissory note is provided by the subordinating subordinating lender. As I submit this complaint today, it is XX/XX/XXXX. I was told on XX/XX/XXXX " not to worry '' about these documents, but then on XX/XX/XXXX, that they are " needed ''. In addition, I am also asked to provide " monthly statements '' for this loan, which do not exist as it is a forgivable loan. These are the 2 reasons Better.com have given for not being able to close and charging me these fees. The subordinating lender does not have any idea how long it will take then to find the promissory note - they are a small office hampered by COVID-19. They have provided written assurances to the lender regarding the terms of the forgivable loan, but these have been deemed unacceptable.
06/25/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 78702
Web
Better.com promises " If we cant beat a competitors price, well give you {$1000.00}. '' I gave them a competitors offer and they beat it. A couple days later, I gave them a lower offer. Better said they couldn't beat that offer and wished me luck. After I closed on my mortgage with a competitor I asked the rep from Better how to claim the {$1000.00}. They asked for the mortgage note and to resend the CD to prove that I closed on the same terms as were in the offer they couldn't beat ( I did ). A few days later they said I didn't qualify for the guaranty because they had beat one price for me, just not the final price. The terms of the guarantee do not make any qualifications like this. Better seems to rely on this term from the T & Cs : " Each borrower may only take advantage of this offer once per loan application. '' However, the " offer '' here isn't, " we'll beat any competitor 's rate, '' the offer is " If we cant beat a competitors price, well give you {$1000.00}. '' The only time I attempted to take advantage of this offer was when they failed to beat the price and I asked for the {$1000.00}. That only happened once.
07/12/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 32713
Web
Better mortgage around XX/XX/21 sent me closing disclosure which was drastically different from the loan estimate that was previously sent over the previous four weeks. the tax escrows went from {$2800.00} to around {$3700.00} and when i questioned them about it, they stated it went up because i did not get the Florida homestead exemption. i advised them that in Florida, you get the Florida homestead exemption especially with the home being my primary residence. i advised them to contact the local tax collectors office or the title company to confirm this information and they have not responded. i am currently being over charged for my escrows with my closing in one week which is a very malicious practice by better mortgage. They are also charging me a survey fee of {$400.00} when there was not one that was required nor was i able to shop around for companies. i questioned them about it and they advised they are looking into it and still no response. in addition to the above issues, i was advised that i cant use a realtor credit towards my closing cost and prepaids when this is standard practice in the real estate industry.
11/18/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30319
Web
This company has been a headache the whole time I have tried to work with them. I completed an application a few months back when they were running a special for a free appraisal and a {$2500.00} credit. They cancelled my application, made me re-apply, and then said the previous deal no longer applied. After many discussions, we came to a worse agreement, but closer. We began to process the loan. They said I still needed to get an appraisal, even though my LTV was XXXX %. They said this needed to be a full-interior apprasial. When they attempted to schedule, I said I wanted to wait - which they said was fine. They charged me {$550.00}, which was said to be refundable until I scheduled the appraisal. Now, they have once again cancelled my application, this time when it was just short of approval, and did so yet again, without communication with me on their cancellation. They are now telling me that the {$550.00} is non-refundable and that they did a drive-by appraisal. This was not what was discussed and was not approved by me or anyone else. This company 's business practices and customer service are unacceptable.
08/12/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • NC
  • 28273
Web
this is my 2nd complain to same matter. my previous complain number XXXX where Better mortgage accepted that error occurred anf they fixed it on XXXX XXXX but issue is not fixed and better mortgage is not giving me loan based on same issue. If issue is resolved then give me loan please? XXXX XXXX or better mortgage should give me loan immediately as both are responsible for my credit mess and better mortgage accepted fault. But XXXX XXXX always lie on this portal and run away from situation. I am attaching XXXX XXXX letter where XXXX XXXX has said they never reported late payment in complain # XXXX where XXXX XXXX never reported late payment then how XXXX report shows late payment. who is lying XXXX or XXXX XXXX I have been been telling in all complain that XXXX XXXX is lying. SO either XXXX is lying or XXXX XXXX is lying because my credit report says late payment and no one giving me loan including XXXX XXXX better mortgage. I am attaching XXXX XXXX loan XXXX email copy where XXXX XXXX is declining loan. whoe 's fault it is. Better mortgage has accepted fault but XXXX XXXX kept on lying and declining my loan
06/28/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 78758
Web
Hello, I'm in the process of purchasing a house in XXXX XXXX, NM. When I locked my rate on XX/XX/10, the origination charges were {$850.00} under Section A of my loan estimate. The purchase price of the home was {$430000.00}. The LTV was 95 % - down payment {$21000.00}. ( See : 06102021_Better_loan estimate_Rate Lock ) The appraisal on the home came in at {$380000.00}, and I agreed to pay the shortfall. I requested that the loan down payment be changed to cover the shortfall and decrease the LTV to 90 % - down payment {$85000.00}. When this was done, the origination charges increased to {$2300.00}. I called Better and explained to them that this wasn't OK and was able to negotiate {$500.00} off the origination charges, which decreased down to {$1800.00}. ( See : 06282021_Better_loan estimate_Post Negotiations ). I was told the reason for the increase was due to my appraisal coming in under the house value, and covering the shortfall and decreasing LTV didn't matter. I would like CFBP to investigate to ensure this practice is acceptable. It doesn't seem right to me if I'm accepting the risk by covering the shortfall.
02/11/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NC
  • 28012
Web
On XX/XX/2022, I requested additional insight into erroneous liens appearing on my XXXX XXXX XXXX. Per CFPB I should have access to any documentation that is used for credit decisioning. I was never presented with this information. I requested more information XXXX separate times & called Better Mortgage to request a change in personnel on my file on numerous occasions. On XX/XX/2022, I finally received an email providing a little more context into the claimed outstanding judgements. They are all from my XXXX. I provided the lender with a XXXX decree to confirm that these debts were not real. Moreover, I have an order of protection from my XXXX so it is physically impossible for there to be any liens after the XXXX. We have a no contact order. Despite being presented with this information, they continue to provide delays to my loan and notify me that they will not be able to close by the target closing date. I would like them to be held liable for any cost incurred by me for negotiating an extension in closing date. As well as any fee 's incurred if I am forced to find a new lender in order to save this transaction
10/14/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • UT
  • 843XX
Web
This has been a nightmare. I applied with Better Mortgage over a month ago. They put incorrect numbers on the loan estimate and I have asked them to fix it severa times. They have the incorrect loan amount, HOA, insurance, taxes, title and cash to close. How hard is it to put the right loan amount??? They didnt even calculate my DTI right so I had to call and get that fixed. At one point I gave up and went to another lender. XXXX XXXX reached out to me and assured me he was working on it and would ensure that everything was fixed. He also offered to apply an incentive to make up for the damage to my credit caused by having to let another lender pull my credit since Better could not seem to get things together. Two weeks later and nothing is fixed on the loan estimate. I have asked REPEATEDLY if were moving forward on the loan or not. I keep getting told that theyll be able to give me an answer in one more day and then its one more thing they need and then one more day, etc. we are now 2 weeks from closing and I dont even know if the loan is approved but its too late for me to go somewhere else!
06/23/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 22204
Web
On XX/XX/2021, applied to check of interest rate to support a refinance through company. On XX/XX/2021, spoke via phone to XXXX XXXX regarding the differences between a 15 and 30 year refinance and explained I was vacillating between deciding which would be best for my situation. During this discussion, XXXX advised that I was in a really good situation in that I could chose one or the other and then later decide which was the best option, while the closing of the refinance took place. On XX/XX/2021, identified via XXXX, company offering more favorable loan terms that I requested be adjusted with my pending loan/refinance application. After speaking to XXXX XXXX, who was stepping in to assist XXXX, that XXXX, in fact, has a float down policy and that I would not be able to make the requested, favorable adjustments found on XXXX. I am of belief and suspicion that XXXX knowingly asserted the ability to float to potentially better terms or 15 vs 30 year refinance options as a way to influence my decision-making to begin the process based on what is now manifesting to be false information.
09/28/2021 No
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 770XX
Web
I originally was pre-approved with Better Mortgage for a mortgage up to {$540000.00}. That fell to {$330000.00} after a hard credit check. I thought that was settled since they continued with the process as if they had approved the loan. I proceeded with the process to purchase the home as if the loan was secured. ( See attached paperwork ). At the very last moment, Better reversed course and declined the loan. They gave no reason at the time, but an email I received 3 weeks later states that one of those reasons was due to too many hard credit checks. They are one of the companies that performed several of those hard credit pulls. My credit score fell 100 points from XXXX ( good ) to XXXX ( poor ) overnight for no foreseeable reason after they reversed their decision. I didn't open any new line of credit and I wasn't late on any payments. I know that I make more money and have ( or had ) a better credit score than many they extend larger mortgage loans to. I believe that Better may be engaging in discriminatory practices based on a protected class covered under federal law.
06/14/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 99163
Web
I am in process of applying mortgage through www.better.com and they asked me to sign a blanket form and told that they can not move the application until I sign the blanket form. Please see the attached form XXXX XXXX XXXX XXXX XXXX This is the borrowers authorization form with a summary of this. Once I sign it means, that I have authorized them to access any of my data any time they want. Which could mean, they can check my credit report every day. 2. they could check my taxes every year 3. they could check my bank accounts 4. they have all rights, even after I close the account, because it is a blanket statement. In contrast to the above, I showed them XXXX and XXXX form, both of which have time limit, where it says they can access documents for 1 year or some agreed time limit between both the parties. While this better.com authorization form has NO time limit, NO mention of what documents they can access. I tried to convince them so many times and they haven't even considered the request. Thank you, XXXX XXXX
07/28/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MO
  • 640XX
Web
I signed closing documents on XX/XX/2020. During the process, I noted that a payment for homeowners insurance was being withheld as part of my closing costs. Additionally, nowhere in the closing documents did it detail the disbursement that would need to be made to the insurance company. As part of the refinance " tasks '' that are a part of the process Better uses, I had previously submitted proof of payment for that cost on XX/XX/2020 ( see attachment XXXX ) and requested that insurance be not included as a closing cost ( see attachment BetterHOItask ). When I contacted Better to try and rectify this, their agent stated that somehow the file I submitted must have been replaced with one that did not show the payment ( even though it does, see attachment XXXX ), and they did not know how it happened. The agent then stated I would have to take up the issue with the insurance company for getting a refund, though as of XX/XX/2020 the insurance company has no record of receiving any payment from Better.
05/19/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 79938
Web
I applied for a mortgage refinance with Better.com under a promotion that was on my XXXX XXXX user dashboard upon logging in at XXXX XXXX. It promised a {$2500.00} statement credit to my XXXX XXXX card upon closing and funding a mortgage refinance with Better.com. I successfully closed my refinance with Better.com. Throughout the refinance process Better.com continuously sent me emails reminding me I was an XXXX customer who was applying under the offer. At the end of the process, Better.com asked for my XXXX XXXX card information and assured me my statement credit was on its way. After more than 12 weeks after XXXX XXXX, no statement credit has appeared despite reassurances from Better.com that the credit is on its way. Communication is poor and the companies are deflecting blame back and forth. I met all the terms for the promotion, as confirmed by Better.com. I want the {$2500.00} statement credit I was promised by both Better.com and XXXX XXXX, posted to my XXXX XXXX credit card ending in XXXX.
12/29/2021 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30075
Web
I applied for a mortgage using Better.com ( " Better '' ). During the underwriting process, Better required that I complete IRS Form 4506-C using an incorrect address. Specifically, Better demanded that I complete lines 3 and 4 of Form 4506-C using my previous address. Line 3 clearly requires an individual to provide his, her, or their " current '' address, while line 4 requires an individual to provide his, her, or their " previous '' address. I refused to provide false information to the Internal Revenue Service and thus provided Better with a correct Form 4506-C with my accurate current and previous addresses on lines 3 and 4 respectively, but Better refused to proceed with my application with this accurate form. As a result, I withdrew my application from consideration. It is troubling that Better would require consumers to provide false information to the IRS, and I hope the CFPB investigates this practice. Thank you for your time. Sincerely, XXXX XXXX XXXX, XXXX. Georgia XXXX XXXX. XXXX
10/27/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NY
  • 110XX
Web
I applied for a mortgage with Better.com ( refinancing existing mortgage I have with another lender ) and was was approved for an interest rate of 2.875 %. A hard credit check was performed and I locked in the rate with a {$550.00} deposit. The underwriting process was started and I uploaded all of the requested documents. After the mortgage company performed the appraisal on my home they informed me that they would increase my interest rate due to the assessed value of the house being lower than they expected. This appraiser valued our house approximately $ XXXX less than the previous appraisal performed 3 years earlier ( we've invested a lot in our house, I don't know why the value would decrease ). I canceled my mortgage application and requested a refund. They refused to refund me the {$550.00} and furthermore issued me a declined credit application and sent me an adverse action notice. Now my credit has been hurt and in the future I will have to report that I was declined by a lender.
01/29/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 152XX
Web
The company was totally incompetent at handing off the process from one person to another. Any response I had to a request for information from them took days to respond to. Despite being told that I will be out of the country and need a POA, I wasnt notified until the night before the closing that the POA has to be a relative and I was not given a reason. The closing company was surprised by that requirement as well. Despite being told that the closing was XX/XX/XXXX from the beginning and that I will be in flight/transit on the day of closing and would need to wire money the day before, I did not get a final closing disclosure with the final amount. The one I did get was very different than the final one. The closing company was waiting for better.com to send them documents and were extremely delayed. They kept changing the terms of the loan regularly. and any updates from me would not get logged or anyone at better.com notified about that.
01/09/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 20852
Web
To Whom It May Concern : I had applied for a refinance through the national Mortgage company named " Better Mortgage '' in XXXX of 2021. Everything was moving smoothly and I since my wife and I are self-employed and shelter most of our income we knew we may run into issues down the line with income requirements. I disclosed all this up-front with the understanding that we don't waste time going back and forth if this was already know and they understood and GUARANTEED a refund of the required appraisal in the case the loan did not go through. The appraisal was performed despite the loan being denied about a month later. I reached out mulitple times to their staff to ask that the refund of the appraisal costs be processed only to be ignored. One representative mentioned he would reach out to the refund department but then went cold since and the email is no longer responsive ( maybe that rep is no longer employed there ).
12/15/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 220XX
Web
We submitted an application to Better Mortgage to refinance our home back in XXXX of this year. We paid for an appraisal and it was completed on XX/XX/XXXX. We were not happy with the service we were getting from Better Mortgage so in early XXXX we decided to go with a new lender. The new lender will accept the appraisal we had done. On XX/XX/XXXX I emailed the representative we had been working with with the appraisal transfer information we needed forwarded to the new lender. When I didnt receive a response back I called Better Mortgage XXXX XX/XX/XXXX and found out she no longer worked there and was given another email address for a different person who worked there. I emailed him and again no response. I called Better Mortgage a couple more times and on XX/XX/XXXX received another email address to contact. I sent another email and still havent received a response. Ive been getting the complete run around with this company.
08/06/2019 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • ME
  • 041XX
Web
I was in the process of refinancing a loan with Better Mortgage loan officer NMLS ID XXXX. I had gone through all the steps to refinance my mortgage and was conditionally approved, after jumping through numerous hoops literally just formalities remained. They withdrew my loan with no notification!!! I was told several times that my loan was on track only to have new conditions added after every conversation, conditions which should have been either unnecessary or apparent upfront. In the end they stole my appraisal money and sent me an email saying that they wont transfer the appraisal to a new lender ... and if I want to refinance with them then I need to start the loan process all over again. Aside from being frustrated by their lack of communication, I'm upset that they took my appraisal fee and I have nothing to show for it. The fact that the loan didn't close was caused by their poor process and communication.
03/18/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TN
  • 37205
Web
Im attempting to refinance a $ XXXX mortgage with Better.com. My credit score is XXXX. I have over {>= $1,000,000} in liquid assets and over {>= $1,000,000} in other real estate. They keep asking for unneeded documentation. I believe it is because I got a good rate and the rates have since moved up. EXAMPLE : They ask for my XXXX XXXX. Its not due till XX/XX/XXXX but I had it so I sent it to them. Their next correspondence asked for my XXXX XXXX. EXAMPLE : They ask for proof that I had paid my outstanding tax debt for XXXX. I have no outstanding tax debt. I sent them a copy of the check where I had paid my taxes for XXXX by XX/XX/XXXX. Their next correspondence asked for proof I had paid my outstanding tax debt. I could go on. If you want more I got it. But bottom line very frustrating to deal with a shady company with obviously not good intentions. I strongly advise other consumers not to go anywhere near Better.com.
12/17/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • OR
  • 97006
Web
XXXX/XXXX/20 I applied for a mortgage refinance with Better.com Mortgage Company. They issued a Loan Estimate and I asked if they could match or beat the total costs of 2 other Loan Estimates I received from other mortgage companies. They said that they could and would. XXXX/XXXX/20 When I went to review the Loan Estimate again, it had been updated and they stated that I had asked for a change in loan terms. I had not. When I asked for an explanation of why the Loan Estimate had been revised, they cited that rates change twice daily and they only hold the pricing on the Loan Estimate for one day. When I asked about the 10 business day requirement for lender to honor the terms of the Loan Estimate, they again stated that the pricing would continue to change unless I locked in the rate. I asked to speak to a manager or a compliance officer and the manager reiterated the same thing about rates changing twice daily.
07/13/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • AZ
  • XXXXX
Web
I met with the title company on XX/XX/XXXX to sign my closing documentation. On the night before there were errors I caught and contacted the XXXX mortgage person assigned to my account. There were mistakes but I agreed to sign as it appeared I was going to receive a refund from my previous lendor and insurance agent. On XX/XX/XXXX, I started getting phone calls from the XXXX agent assigned to my closing that I needed to resign and back date documents that were incorrect. They changed multiple times throughout the day until I could no longer see what documents he was referring to or understand what the changes were. Up until this point ( about a month ) all documents were attached or downloaded to their website. Because I could not see the documents and he wanted them backdated, he then proceeded to email an unencrypted file to my home ( personal email ) exposing all of my personal information in the email.
08/11/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IL
  • 60640
Web
I applied for a 30-year mortgage refinance with Better Mortgage Corporation on or about XX/XX/2020. Was notified by the company of a pre-approval with a rate lock of 2.75 % and provided a GFE for closing costs. I was informed by the company that an onsite property appraisal was not necessary and I would be receiving a waiver but my credit card was charged {$550.00}. I provided all loan application documentation requested via either upload to the Better.com website or email, nearly all of it within 72 hours of application date. Subsequently informed by the company that the loan was in underwriting. I then received 2-3 adjustments to the original GFE with significantly higher closing cost estimates based on bogus property tax figures. I made the company aware of this and requested a corrected GFE. This has not been provided and I am no longer receiving communication or return phone calls from the company.
04/25/2022 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 78746
Web
I locked in a rate of 3.875 % on XX/XX/XXXX with BETTER.com. This rate was " guaranteed '' for 75 days. As of XX/XX/XXXX, I was " cleared to close '', with a close date of Friday, XX/XX/XXXX. On XX/XX/XXXX they laid of 3000 employees and on XX/XX/XXXX, 7 days before close and out of my option period to re-coup my earnest money of {$53000.00}, they told me they can't do the loan. They would only do the loan at a higher rate of 4.25 % and {$5000.00} more in points. The net interest rate difference is over {$100000.00} over 30 years. I begged for them to honor the original rate to no avail. The best they could do is 4.25 or decline the loan in which case I would be in jeopard y of loaning my earnest money and the house. Attached are : 1. Screen shot of " on track '' to close. 2. Rate lock " guarantee '' email. 3.875 3. Pre approval letter. 4. Actual closing disclosure of 4.25 % and increased points.
01/27/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MD
  • 21114
Web Servicemember
Submitted a loan application and received a locked Loan Estimate on XX/XX/XXXX. This Loan Estimate did not have an amount disclosed for Transfer Taxes. I received 6 revisions of this Loan Estimate, all with minor or expected changes. On the 7th revision dated XX/XX/XXXX, I noticed a new charge of {$3300.00} for Transfer Taxes. Creditor indicated reason of Loan Estimate revision was " New information unknown at time of original LE ''. There has been no change of circumstance to my loan application. There is no new information about the borrowers that was not previously submitted to the creditor during the application. I tried to no avail to get the charge removed after quoting TRID rules that state transfer taxes are subject to the zero tolerance standard. I am also confident that the creditor is not computing the required transfer taxes correctly and overcharging the transfer tax by about $ 3,000+.
08/14/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NC
  • 28277
Web
I applied for refinance of my home with Better.com I have signed my closing papers for refinance on XXXX/XXXX/2020. As per the CD I signed, payoff date was XX/XX/XXXX. But actual payoff happened on XXXX/XXXX/2020. I did not get any proactive update from lender about delay in payoff. I continue to make calls and emails to closing expert assigned to my case and they did not respond. I have paid prepaid interest from XX/XX/XXXX2020 for XXXX days. I have also paid interest to my current lender til XXXX/XXXX/2020. I am supposed to get the final CD after the closing and refund of double interest charged. I have called almost everyday and did not get any proper response. I get a response that closing expert is busy in some meeting and will call me back and that never happened. Its 2 weeks since I signed my closing documents and still waiting for final CD and refund of double interest charged.
05/26/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • LA
  • 70461
Web
Better Mortgage completed my refinance on my home in XX/XX/XXXX. I received a phone call a month after closing from my loan expert XXXX XXXX XX/XX/XXXX on a recorded line asking if he could have permission to pull my credit report again. They pulled my report back in XXXX, XXXX when I applied. The voice recording will show that I didnt give him authorization to pull my credit report and on XX/XX/XXXX I was notified that my credit file was pulled by Better Mortgage. This was a violation of the fair credit reporting act. I notified the company and spoke with several people that said they were going to get the hard credit pull removed. This hasnt happened and XXXX and XXXX are still showing the hard pull on my credit files. I think that Better Mortgage is a very under handed company that pulls some shady deals and should be looked into for violating my rights.
08/24/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30310
Web
I have been working with Better.com on a refinancing my property XXXX XXXX XXXX XXXX, XXXX, GA XXXX where the going price per square foot for selling properties ranges for comparables between $ XXXX $ XXXX XXXX. Despite several attempts to dispute the clearly bias appraisers decision of placing my property at $ XXXX ft ( despite a full home renovation an upgrade ) they have placed excuse after excuse on how they can not provide a fair and accurate appraisal. There is clearly bias and descriminatory factors taking place. Appraiser was also 2 hours late while I sat there taking off work, spoke in person about how nice and updated the house was then in the report states it's in average or below condition for the area it's in ; however long standing citizens of this community who visited the home have stated it's one of the nicest in the neighborhood.
05/16/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TN
  • 37205
Web
I have never been treated more shabbily by a firm than by Better Mortgage. I have a great credit score. I have paid every bill I have owed for 40+ years. My net worth is ten times the amount I am attempting to refinance. They spent ten weeks asking for document after document, then rejected my application. It became clear to me that they were not going forward because I had locked in an 1.875 % rate and the market had turned on them. I spent literally hours for nothing. And now the market has turned on me. They have cost me tens of thousands of dollars. There ought to be a way to recover that. Have they broken any laws by refusing a loan to someone just because they will lose money on the transaction? To whoever reads this-stay away from Better Mortgage. They are not an honest and faithful business. Dont be treated like dirt as I was.
10/19/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NV
  • 89139
Web
Better.com provided me with a Loan Estimate for a property house with price {$510000.00} in XX/XX/2021. The Loan Estimate included a 2.75 % fixed rate ( 30 year term ) and {$4900.00} in lender credits. Now that the property is supposed to close on XX/XX/2021 they have updated the lender credits on the Loan Estimate to {$3700.00}, a difference of {$1200.00}. They expect me to come up with the extra money before closing. I tried to resolve the issue with one of their Home Advisor 's ( XXXX XXXX, License # XXXX / NMLS # XXXX ). Her exact response in writing : " Unfortunately, pricing on all loans are subject to change if there are changes to the loan parameters after the rate is locked-in. '' Better.com is in violation of the TRID Rule 's good faith disclosure standard under 12 CFR 1026.19 ( e ) ( 3 ) ( i.e., a tolerance violation ).
02/20/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33076
Web
on XX/XX/2021, I was told by mortgage company that in order to apply to refinance I would need to pay {$550.00} with my credit card card to start the process, and this needed to start the process and I was even told that the since the property was just 2 years old that the appraisal fee would get back to me. Either if I get the refinance completed or not. Since the appraisal was never done and the company was not able the deal I requested the money paid a couple of times and they said it woukd take from 5 to 7 business days and I still have not received it. On XX/XX/XXXX I contacted by text and by email XXXX XXXX XXXX XXXX XXXX | Better Mortgage XXXX XXXX | XXXX XXXX, XXXX XX/XX/XXXX, XX/XX/XXXX , NY XXXX XXXX NMLS ID # XXXX and I was told it would take 5 to 7 days and today is XX/XX/XXXXXXXX and I still not received it.
12/03/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MI
  • 48126
Web Older American
I would like to report Better Mortgage and XXXX XXXX for false and misleading advertising. Both XXXX and published no origination fees over multiple websites and specifically XX/XX/ I proceeded to apply for pre-approval to refinance a conventional loan based on the XXXX XXXX article. I've attached the initial disclosures and redacted my personal information. I have excellent credit and little to no debt. Origination fee was 6.183 % and the interest rate was 4.375 %. This is just blatant misrepresentation and false advertising on the part of both XXXX and XXXX. I obviously do not plan on proceeding but I would like to make the CFPB and FTC of these deceptive practices in hopes that it XXXX prevent other consumers from these deceptive tactics that could lead to a consumer spending thousands of dollars unnecessarily.
06/30/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90403
Web
We were shopping for rates on mortgage refi. We had contacted multiple lenders including Better.com. They requested a credit card information to proceed with a quote. We were informed that if we proceeded with them they would charge the card for an appraisal. We decided not to proceed with Better.com and proceeded with another lender. We then discovered a charge for {$550.00} on our statement from Better.com. We did not authorize the charge, no service was provided and we did not proceed with a refinancing with Better.com. We have disputed the amount with our credit card company. I now believe this is likely pervasive and consistent fraudulent behavior on the part of Better.com, hence we are filing this complaint. Hopefully the CFPB will investigate and fine the company if it finds this practice is widespread.
07/08/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • OH
  • 44124
Web
We refinanced our mortgage with Better Mortgage Company, which was previously with XXXX XXXX XXXX. We closed in late XXXX. I have asked Better Mortgage Company to record the release of the XXXX XXXX XXXX loan and record the new Better Mortgage loan for XXXX XXXX months now and they continue to ignore me and tell me that they " submitted '' the forms electronically. When I call my County Recorder, they inform me that they do not have the records. Better Mortgage subsequently sold/ assigned my mortgage to yet another company and none of this activity is recorded. According to public record, my lender is still XXXX XXXX. I am at a loss for what to do. Better Mortgage tries to blame the County, but I am an attorney, and I have had documents recorded for many clients in a matter of weeks at the very latest.
01/31/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • KS
  • 677XX
Web
Several weeks ago I requested to shop for rates to refinance our house with Better.com. In this process I did not feel I had applied for any loan product but indicated that I was just shopping. I received the rates, which I felt were not competitive and decided to no move forward. Since then I have received several email and text messages pressuring me into moving forward. I have responded to them all telling them I am not interested. The email subject is " A warning about your loan application. '' I do not believe I have applied for a loan. If I did, I have not signed a Good Faith Estimate or been presented with an intend to proceed. Saying a warning about your loan application is very misleading to consumers. I have responded to their email through the provided link, but they will not stop.
03/01/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MD
  • 20853
Web
I applied for a mortgage refinance with Better Mortgage on XX/XX/XXXX and received a loan estimate with a lender credit of {$3100.00}. I paid {$550.00} for an appraisal on XX/XX/XXXX in order to receive a rate lock. At the time of the application on XX/XX/XXXX, I provided an estimate of the home 's market value that had a loan to value ratio of 81 %, which meant PMI was part of the loan estimate. The home appraised a higher value bringing the loan to value ratio below 80 % and the PMI was rescinded from the loan estimate on XX/XX/XXXX. However, the lender 's credit decreased to {$450.00} on the revised loan estate from XX/XX/XXXX with no explanation from Better mortgage. The estimated closing costs increased over {$3000.00} despite no significant changes in circumstances occurring.
09/29/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94043
Web
I began a mortgage application with Better Mortgage on XX/XX/2020 and was subjected to two notable predatory practices. 1 ) Loan originator promised a closing timeline of 21-30 days after rate lock on XX/XX/XXXX. Upon completing all paperwork in a timely fashion, closing was scheduled for 49 days after rate lock. No explanation given. 2 ) Loan officer promised a removal of prepaid property taxes. Loan estimate showed no prepaid property taxes. This gave Better Mortgage a competive edge over competitors. 3 days prior to closing, they reinstated the prepaid property taxes on the closing disclosure, saying they were mandatory. No further explanation given to as why I was initially decieved. Loan team : XXXX XXXX NMLS ID # XXXX XXXX XXXX XXXX XXXX NMLS ID # XXXX XXXX XXXX
04/20/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 95628
Web
Towards the end of the underwriting process, I was told that the underwriter would not consider the income coming from my rental properties because I didnt have a years worth of rental. I told them that I had over a year of rental income from both properties. Everything was verifiable. The properties were under my name directly and I had proof of income. I believe I was discriminated against because of my race. A simple refinance shouldnt have been an issue with such a low mortgage amount compared to my income. I sent them all of my documentation and clearly explained to them all my properties and that one of my properties were free and clear from any debt. This is not right and they are making up reasons to not close on my mortgage for the low rate they had promised me.
07/03/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94588
Web
I applied for a refinancing loan with better.com by beginning of XX/XX/2020. They advertised that they will beat the rate sheet or loan estimate from a competitor by {$1000.00} or pay {$1000.00} if they are not able beat it. I was able to provide some quotes and they refused to accept it saying it was not an estimate. When I finally was able to provide one they just about matched ( in fact it was little bit over ) but did not honor the {$1000.00} price match guarantee. When I questioned they refused to honor it and also changed the offer to {$100.00} on their website. This is false advertisement. It is a bait and switch tactics and scandalous practice. Better.com should either pay me {$1000.00} or beat the estimate by {$1000.00}. Please kindly look into this. Thank you.
07/23/2020 No
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33629
Web
I contacted Better Mortgage Corporation and applied for a loan. After 45 minutes to an hour on the phone with the agent and providing all of my data for credit retrieval and wholistic financial overview, I was pre-approved for {$370000.00} with a down payment of {$11000.00}. I then began to view/tour numerous homes and after nearly 2 months, I made an offer on a home that was accepted. I paid approximately {$470.00} for the home inspection and placed {$4000.00} in escrow. When I sent the the contract to Better Mortgage, they refused to send my information to underwriting citing that my DTI was too high. I inquired about their process indicating that my DTI did not pose a problem for the pre-approval nor had I taken on any new debt since receiving the preapproval.
07/27/2016 No
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 91767
Web Older American
I applied for a mortgage refi. They sent a pre-approval letter. i was an afternoon sending them the multitude of documents they require only to get an e-mail saying the loan is denied. One of the reasons for the denial was what they claim was too low a credit score. They use some bargain basement credit company in XXXX XXXX called XXXX. XXXX said my credit score was XXXX, i checked my credit score with XXXX and XXXX and it was XXXX and XXXX. It might have been higher but for the hard lit caused by XXXX. They also claimed my loan to equity ratio was too low, the loan was {$240000.00} and the house is probably worth over {$380000.00} with the improvements. Curiously, they wanted my to grant them access to my bank acct, maybe this is just an elaborate scam.
07/09/2022 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 961XX
Web Servicemember
I applied for a mortgage with XXXX. Because my 2021 tax return was amended but not yet processed by the IRS. They denied the loan. However, because my amended returns were not yet processed, they placed a " credit reject '' in my FHA file database. Now, no FHA lender can approve me. I spoke with a manager at XXXX and he claimed they file a credit reject with everyone they deny, even know a mortgage lawyer stated today, credit rejects placed into an FHA file are only supposed to be for people who pose a significant risk and are associated with fraud before. They refuse to remove it and now I can't get any FHA loan, apparently because my amended taxes haven't been processed. How can they ruin my life? I don't have a home and now I can't get one ....
02/22/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28027
Web
Hi, Better Mortgage ( XXXX ) collects escrow for payment of insurance, taxes, etc on my home that is mortgaged. When I checked county website for tax bill disbursement, it showed that the bill is not payed and interest accrued XXXX {$120.00} XXXX on my the balance. When I called the Better.com customer service, I came to know that my account was designated as non-escrow ( XX/XX/21 ). This activity is illegal and against the compliance. Further, if I had not browsed the county website for my property tax bill, city/county would have filed a claim on the property for non-payment of taxes. I followed up with Better Mortgage ( XXXX ) to understand who will incur the interest on taxes, but to no avail. Appreciate your help in the matter. Thanks.
09/07/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 32803
Web
XX/XX/2021 Better Mortgage 3+ hours of being on hold with ZERO assistance. Nothing like dropping the ball the day prior to someone trying to close on their home. Better sends me a Closing total of XXXX and then XXXX for closing on a XXXX home. LOL. So I tell them it's wrong once and they actually increase it by XXXX additional!! Trying to get on the phone with the people that can assist you is NEAR IMPOSSIBLE! They are ALWAYS out of office or " Out to Lunch '' .. Yeah okay... No one is able to help me, I would never recommend this company. My closing cost should only be XXXX, not XXXX... I'm not sure what they are doing over there but they don't deserve any customers. They are apparently terrible at math and also terrible at communication.
02/01/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 92618
Web
I refinanced my conventional mortgage with XXXX in XX/XX/2020. First the process was cumbersome and very slow taking approximately 2 months. During my signing I noticed that the deed recording name was wrong. I brought this to the attention of the company which resulted in a few emails back and forth and them reassuring me that it will be corrected. They also sent me the corrected recording sheet. After all this the company still recorded the deed incorrectly. I have contacted the company regarding this and I have resigned the documents again. The company has since sold my loan and we are 3 weeks since my resigning with no correction. I have over 10 back and forth emails with the company reassuring me this will be fixed but it never does.
09/03/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 17356
Web
This is the complain against Better.com or Better Mortgage company. They are not honoring the interest rate that I locked. This is not due to any change in my financial condition or credit score or employment. During underwriting, I was made aware that they can not provide rate that I locked and asked to chose the option that was more than initially offered. The worst was they were not even honoring the published rate in XXXX. They were not ready to negotiate. I am closing in a week and the timeline does not work well for me to start over. I just wanted to share this with other dealing with Better.com. Just locking the rate with them does not mean you will get it and the end and just be prepared for surprises. Please be aware.
05/19/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • SC
  • 290XX
Web Servicemember
I completed a soft inquiry pre approval with better mortgage. They instead ran a hard credit inquiry and have denied it. I verified with XXXX and XXXX that they not only ran a hard credit pull on XX/XX/XXXX they also pulled a second hard credit pull on XX/XX/XXXX. I never received a 30 year loan estimate and never gave authorization to proceed in the loan process. XXXX will only talk to me by email and want paper documentation of the hard pull. I provided a screenshot of my experian and they still denied the hard pull ( s ). XXXX is willing to do a 3 way call to vouch on my behalf because they can not issue paper documentation directly to me- but when we waited on hold with better mortgage XXXX refused to come to the phone.
06/05/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 912XX
Web
My wife 's employer is receiving verification of employment requests from a mortgage lender that we have no relationship with. We are not seeking a new mortgage, no refinance of an existing mortgage, no financial changes at all. The group, identified as Better Mortgage - better.com, has sent multiple requests, each becoming more insistent. I phoned today ( XX/XX/2020 ) and left a message at the phone number listed but have received no return call. We have copies of the emails that were sent to our employer. The emails started around XX/XX/2020. The representative lists their name as : [ XXXX XXXX ] | Income Services Team | Better Mortgage | XXXX XXXX, XXXX XXXX XXXX XXXX, NY XXXX | Phone XXXX |XXXX | XXXX : XXXX
04/06/2022 No
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • WA
  • 98661
Web
Records show my XXXX XXXX bankruptcy with a date of XX/XX/XXXX and its impacting my credit. Ive applied for several loans, credit cards and a refinance of my home and not letting me get these lans because of it. Its almost XXXX years ago and it has an adverse effect to my credit score. It keeps popping up on my credit report as a negative. I also a XXXX XXXX dated for XX/XX/XXXX thats negatively effecting my credit. Its also popping up as a negative on loan applications. The loan agencies Ive connected with all say the 2 issues above are connected somehow. Can you please help me with this matter? Im attaching the bankruptcy discharge, XXXX XXXX showing a zero balance. Please help me resolve these issues.
12/10/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • OR
  • XXXXX
Web
I was due to close on XX/XX/XXXX with a doc signing appointment at XXXX AM. My final closing documents did not arrive until after XXXX AM and I was already enroute to the title company, so I was not aware of a {$5000.00} error in reimbursable closing costs due to me by the seller until I signed the docs. The error was flagged by the title company as an XXXX violation when they did their check. Unfortunately, I signed the docs hoping to work it out after and the seller refused to cooperate. I was not notified prior to signing the documentation and I did not understand what caused the {$5000.00} error. When I contacted my loan officer about it he said there was nothing he could do and it wasn't his fault.
12/08/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 33584
Web
In XXXX, XXXX I was in the process of closing on a conventional mortgage refinance with Better Mortgage Corp ( XXXX XXXX ). The mortgage closing was eventually terminated due to the application not meeting conventional mortgage guidelines. On XX/XX/XXXX, a representative of Better Mortgage Corp ( XXXX XXXX ) contacted my homeowner 's insurance provider XXXX XXXX XXXX XXXX XXXXXXXX XXXX ) without my knowledge and updated the policy 's 1st mortgagee information. I was not made aware of this until I received a paper notice from XXXX XXXX on XX/XX/XXXX, at which point I contacted XXXX XXXX to notify them of the unauthorized change performed and instructed my agent 's representative to revert the change.
05/28/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 93619
Web
My conventional second home mortgage was processed through Better Mortgage. After a tedious process where they asked for several private financial documents which were completely unrelated to the loan in question. After the mortgage loan was processed and signed, I received a letter that the loan was sold to another servicer XXXX XXXX XXXX and I was instructed to make future payments to the XXXX. A month later, I received another letter stating that the Loan has been sold again to another servicer XXXX and future payments would go to this servicer. In the midst of this, I received a letter warning of the cancellation of the home insurance which is under escrow payments through the servicer.
09/01/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 603XX
Web
On XX/XX/XXXX my wife and I signed closing docs for a refinance with Better Mortgage. The funding date was set to be XX/XX/XXXX. Cash transfers were to be handled by XXXX XXXX XXXX XXXX XXXX. When XX/XX/XXXX came and passed my previous mortgage account was not paid off when I checked my online portal. I asked the Mortgage Advisor at Better who was handling my loan and was told to wait a couple of days. As at XXXX there is still no sign of any funds. They have also failed to pass on funds to XXXX XXXX for property taxes and XXXX for insurance. Despite several follow ups Better did not escalate my issue until 10 days past the date on XX/XX/XXXX and I am constantly having to chase still.
10/11/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CO
  • XXXXX
Web Servicemember
My home was appraised by XXXX XXXX at a 10 % increase in value over the past 14 months. The appraisal misrepresented my home so I objected to the appraisal. I keep requesting a reason why my home doesn't at least follow national averages or XXXX market average where 15-20 % increase over the last 12 months. Better Mortgage even shows on their site 22 % overall increase. My homes value was compared to home that sold 12 months ago by someone out of state. I found a newer purchase around the corner from me and they would not accept it as a comparison, they wont correct the miss representation of my home. Lender say appraiser wont change report, I want proof that they even asked them to.
05/18/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 949XX
Web
My loan application was being processed for over 2 months, I've spent time and financial resources getting this application pre-approved and it was in underwriting according to the lender. I received an email with them informing me that " Existing mortgage loan reported in forbearance within the last 24 months. A full 24 months housing payment history is required to proceed. '' They knew from the start that the mortgage had been in forbearance for 8 months during the start of the pandemic because my wife lost her job. They had known this all along. Now they have all of our personal information and negatively affected our credit score with hard inquiries. I feel like I got cheated.
09/15/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CO
  • 80016
Web
I applied for a refinance of a mortgage and 2nd ( HELOC ) in early XXXX of 2020. I went through the entire application process, credit reports were pulled, appraisals were pre paid, etc. and loan was approved. However in the middle of this process ( on XX/XX/XXXX ). I was told that due to COVID that terms are constantly changing and I was no longer approved for the refinance. So the refinance was cancelled. However, in this process Better Mortgage locked up the funds on my HELOC and my bank will not release me my funds until Better Mortgage notifies them. It is now mid XXXX and funds are still locked up. I have place calls in Better Mortgage and can not get it resolved.
01/27/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 78539
Web
After receiving purchase agreement, signed into better.com website under my profile and selected desired rate of 3.375 % with {$240.00} credit. Followed the instructions and downloaded purchase agreement. To my dismay, I'm being charged {$300.00} with the rate of 3.375 %. I'm getting the run around from the loan officer, XXXX XXXX. I signed into better, com website under my profile, selected the desired interest rate with {$240.00} credit and downloaded purchase agreement as required. I'm absolutely livid about this situation. This would of never happened with a live rep. These online banks need to be more regulated. I feel I was duped with a bait and switch.
01/14/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • GA
  • 30188
Web
I started a refi with better.com. The whole process was pretty smooth except they overcharged my closing cost. I received an email from the company that .5 % surcharge was added to my closing cost because of a new FHA finance fee that was suppose to start in XXXX when I closed the loan. The FHA later pushed that fee implementation past XXXX so I was told on XX/XX/2020 that I would receive a refund of XXXX. After many emails and back and forths over the months and being told we are working on it give it 2 weeks then contact us again if there is still an issue etc etc, I have decided to file a complaint to hopefully get my issue resolved with this company.
07/29/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94523
Web
I am refinancing my existing jumbo loan with better.com. They are asking me to increase my new loan amount $ XXXX more than my current loan balance on a loan that supposedly has discount points. They are refusing to lower my new loan amount or show me the payoff quote my current lender provided and will not request another one with the current amount. I had completed underwriting and was moving into closing when they told me I needed to bring {$7500.00} to closing. This occurred on XX/XX/2021. They also made me pay for an appraisal which they knew they would not be using the value of based on their underwriting guidelines.
02/15/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94086
Web
I took home mortgage to purchase a house with the address : XXXX XXXX XXXX, XXXX, NC - XXXX. Better.com did not provide clear instructions about the EMI payments. Even after sending multiple emails to better.com, I could not able to get the details of where to pay my home mortgage EMI from better.com. That caused late payment and credit score drop. I have paid all the late and current EMI payments. Now I need a letter saying that the late payment was done due to miscommunication from better.com. I want to use this letter to dispute my credit drop and remove the late payment remark in my credit history.
08/16/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 333XX
Web
Better.com uses XXXX as a lead aggregator. The rates offered on XXXX differ materially from those offered on Better.com. This appears to be misleading advertising. When asked to explain Better.com does not respond. In addition, Better.com advertises online as being an online direct lender with easy applications. However, their website is broken ( multiple errors ), their integration with their primary credit agency ( XXXX ) as well as secondary credit agency ( XXXX ) does not work in my case. Better.com also advertises that they can be reached by phone. However, nobody answers the phone.
10/29/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NJ
  • 07106
Web
After much difficulty and back and forth, I closed on my refinance on XX/XX/2018. Two days after the closing, the lender informed me there was an issue with my cash at hand, as they did not include my pension from NJ. I was not informed that my pension was excluded until two days after signing the closing documents. By the time I could coordinate with NJ pension system and get proof, it was XX/XX/XXXX. On the XXXX I was informed that the money was released to the title company. On Friday XXXX I was told a check would be overnight to me. Today is XX/XX/XXXX and no check is arriving today.
09/09/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30319
Web
I applied for a refinance through an offer with XXXX XXXX. With this deal I was supposed to be able to get a {$2500.00} credit when I closed a loan by XX/XX/20. I am now being told that I am not still eligible for this credit as the company cancelled out my application, not at my request and when I was still attempting to get into contact with the proper licensed advisory. They had me fill out a new application, but are now saying that this is not eligible for the promotion. This feels like they cancelled this out in order to keep me from being able to execute on this promotion.
10/15/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • AZ
  • 85259
Web
I refinanced my mortgage with Better Mortgage Corporation several months ago. One of the reasons I chose Better Mortgage is that Better promised to give the borrower {$2500.00} XXXX XXXX statement credits between 8-12 weeks after the closing of refinance. My refinance was closed on XX/XX/29 and it have been over 15 weeks and I did not see any XXXX XXXX Statement credits. Contacted Better a couple of times to inquiry about this, and reply was 'it has just processed ', but apparently it is not happening so far. I can only hope Better would deliver what was promised to the customers!
03/09/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IL
  • 60647
Web
I applied to Better Mortgage to refinance my mortgage back in XX/XX/2020. The appraisal that was conducted was incomplete and way lower than market value. Better has promised multiple times over the last 4 months that they would refund the appraisal amount fee of {$550.00}. I never received this refund. I have attached the very long email thread that shows Better.com promised the refund of {$550.00}. I have also attached a screen shot of the {$550.00} charge to my master card back on XX/XX/2020. I have yet to receive the refund for the appraisal fee. This is unacceptable.
05/31/2022 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19122
Web
I originally received pre-approval for a mortgage on XX/XX/XXXX and submitted a loan estimate from a competing lender on XX/XX/XXXX which better.com was unable to match or beat. Additionally, Better.com advertises a " Better Price Guarantee ''. Upon speaking to the loan officer, XXXX XXXX, I was told that they need to receive the closing disclosure before the {$100.00} could be disbursed. I reached back out in XXXX ( correspondence included ) XXXX to follow-up on the payment. Better.com still has not provided me with the {$100.00} payment. https : //better.comXXXX
06/11/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • WA
  • 98012
Web
I am submitted this complaint because my efforts to resolve this issue with better mortgage have been unsuccessful. They have requested that I submit insurance coverage for an HOA even though I have already provided homeowners insurance with physical damage coverage. The condominium that I live in only has two units and does not have and association to manage the property. The owners of the property simply maintain their own part of the condominium. With all this information provided to better mortgage they continue to insist that an HOA insurance is still required.
07/07/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 19122
Web
A mortgage commitment letter was issued by better.com on XX/XX/2021. Better.com then rescinded that commitment and I was forced to find another lender. This delayed closing on the subject property by one month causing me {$2500.00} in damages. Better.com had no reasonable basis for rescinding a legally binding agreement issued by them. They claim they made a mistake. Fair enough ... however, when your mistake causes someone else harm, you should reimburse them for that harm caused. Better.com has refused to provide reimbursement for the damage they caused.
01/21/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • SC
  • 29708
Web
This complaint is about Better.com. I recently closed a ReFi with them on XX/XX/2021. They collected the property taxes of amount {$3700.00} during closing from me but this amount was neither paid to the county nor transferred to the new loan servicer ( XXXX XXXX ). I am made several attempts to resolve this issue with Better.com, emailed several members of their funding team, but not getting any responses for resolution. Looks like they are just ignoring the issue and no one is willing to help. Please help me resolving this issue with the company.
11/17/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MO
  • 65203
Web
This company falsely advertised on their XXXX that rates start at 2.10 % APR as of XXXX CST. I completed a Prequalification within 10 minutes of that advertisement and was offered a rate of 2.75 % with an APR of over 2.9 % with $ 6,000+ in points. They have a disclaimer that its for loans greater than XXXX with credit score of XXXX+. Both of which I fall into the categories of. In addition to they are also requesting deposit for services not rendered which is a complete violation and will further be addressed with the state regulators.
06/04/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • DE
  • 19713
Web
I applied for two mortgages with Better Mortgage Corporation. When I received the privacy policy, I notified them that I would like to opt-out of selling my information for marketing purposes and any other ways they would share my information. After closing on both loans, I started receiving marketing material from different companies who claimed they got my information from Better Mortgage Corporation. As a result, it appears they started selling my information after I opted out of allowing them to sell my personal information.
11/01/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 333XX
Web Older American
Needed to get an approval for a mortgage before making a offer to purchase a new home. After submitting irs 1040 's, bank stmts 1099 's and ssi they said we were approved for the loan. The DTI was 48 %. went from XXXX to XXXX to purchase a new home. The appraisal was in line and accepted. An offer was made on a property and accepted. Paid for an inspection report, Lawyer & appraisal. The major complaint is why did they issue an approval and then denied the loan at the end. Spent thousands because of their incompetence.
08/25/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TN
  • XXXXX
Web
I applied for the mortgage with Better Mortgage XXXX, Loan Number XXXX, and received the initial estimate that has lender credits of {$2200.00}. The appraisal came back to be 5 % less than the original estimated price which is very common due to the rising of home prices and the lender wanted to restructure my loan and asked me to choose from the current pricing instead of the rate that I had locked 20 days ago. I had sent them the Regulation Z and 12 CFR 1026.19 ( e ) ( 3 ) ( i.e., a tolerance violation ).
12/30/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30068
Web Older American
I applied for a loan with Better Mortgage. However, due to their process, communication and lack of understanding of the loan transaction, I withdrew my application on XX/XX/XXXX requesting my {$550.00} appraisal refund. After asking about it several times and being told on XX/XX/XXXX it was in the works, I still have not received a refund. I never received loan disclosures except for a few on-line ones. There are many I never signed as well. Please help by asking them to send my appraisal refund to me.
02/26/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AZ
  • 85705
Web
Better.com has a price match offer on mortgage rates and closing costs. Please the page below for the " fine print '' ( attached as well, in case they update it with " exclusions '' ). https : //better.com/faq/better-guarantee/whats-the-fine-print Unfortunately, the fine print does not mention exclusions, which after working with a loan officer privately, mentioned the loan estimate I presented, which I was told they could not beat the offer, added that my estimate is ineligible for the price guarantee.
03/18/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TN
  • 38104
Web
The representative for 30 minutes we reviewed my rate, closing cost and cash back to borrow. She kept asking me to do a rate lock and request and appraisal using my credit card. As soon as we hung up and after I paid the {$500.00} I go online and the loan estimate has changed arbitrarily. I was to get back over {$1700.00} and now a little over a hundred. We discussed this in detail. In a matter of an hour it just changed itself. I called and was only able to leave a message. This is bait and switch.
11/30/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • XXXXX
Web
I signed closing documents with XXXX they are refusing to fund my loan after closing because the loan officer that started the loan is no longer with them. they are holding my loan hostage after the 3 day rescission period because they want documents corrected AFTER I signed closing documents because the loan officer is no longer employed with them. this is causing me additional time, money and will cause my mortgage payment to be late with my current lender because they will not send the payoff
12/03/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 210XX
Web
Looking to refinance my primary mortgage, so applied on XXXX website, as part of the process by creating an application. After deciding to move forward with another lender, I decided to withdraw my XXXX application. However, there are no tools on their webpage that enables a consumer to withdraw their application. XXXX XXXX about this and they indicated that they will rather withdraw on their end. This makes consumers vulnerable to XXXX and I think that is a predatory/UDAAP practice.
07/19/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 21230
Web
Better.com is advertising 15 year refinance interest rates on XXXX at lower pricing than what they are actually able to offer me as a consumer. I entered in all of my information accurately ( zip code, property value, loan amount, credit score, loan term, occupancy status, property type, etc ) and then when you get redirected to Better.com they are only able to offer worse pricing ( higher interest rate, more points, higher APR ), this is a clear example of bait and switch advertising.
07/12/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 22204
Web
Received an initial loan estimate with {$850.00} lender credits. A subsequent loan estimate was provided with only {$750.00}. I inquired why the credit was reduced was told it was property type. Asked it the original {$850.00} could be reinstituted. Representative XXXX XXXX said via email " That shouldn't be an issue, I will get that adjusted today. '' When I inquired about the {$850.00} on a third loan estimate I'm being told no, sorry, can not adjust the lender credit to {$850.00}.
01/09/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33414
Web
I paid {$550.00} for a home appraisal that took place on XX/XX/2019 with Better Mortgage. Due to terrible service, I switched over to XXXX XXXX. Now, in the final stages of the refinance process, Better Mortgage is refusing to send over the appraisal to XXXX XXXX. They are making claims that they are not allowed to but we know the real reason is to stronghold me back to doing the refinance with them. Please help me, I just want them to transfer the appraisal over to XXXX XXXX.
02/05/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30252
Web
I applied for a mortgage with a company called better mortgage and they officially denied without obtaining all documentation. They should have obtained a condo questionnaire from the seller before officially denying me and repulling credit multiple times which was not needed because the hoa was non warrantable but the lender failed to collect this document from the seller outlining it and they were given multiple chances
05/17/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • KY
  • 410XX
Web
I applied for a mortgage pre-approval on XXXX with Better.com with the understanding that they don't do a hard inquiry. Their website clearly states that they do a soft-pull that doesn't affect my credit in any way, however, I received a notification through XXXX XXXX that a hard inquiry had been done with the bureaus, and my credit score dropped as a result. I did not authorize a hard pull and would like this corrected.
09/29/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 78704
Web
Better.com refuses to provide credit DTI calculation information why they have adjusted the original Loan Estimate that I agreed to move forward with. XXXX XXXX, Processing Expert, NMLS # XXXX, called me at XXXX XXXX CST on XX/XX/2020 on a recorded line and refused to provide accurate calculation information. Then he hung up on me while I was demanding fair lending information to show why my loan was being declined.
08/11/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 77498
Web
I applied for a mortgage and locked my rate on XX/XX/XXXX. I have been stuck since at least XX/XX/XXXX. I was told " We are waiting for one final item to be provided by title and the loan will go to closing. '' I've asked my loan officer multiple times on what the status and issue are, only to be told they are waiting for the title company. My rate is locked until XXXX XXXX, XXXX so less than 3 days now.
07/01/2022 Yes
  • Money transfer, virtual currency, or money service
  • Debt settlement
  • Problem with customer service
  • FL
  • 32003
Web
We sold our home to Better.com ( Better XXXX XXXX XXXX on XXXX. We agreed to Better holding {$3000.00} in a deposit as a safeguard for our post occupancy of the home through XXXX. As off XXXX Better has been unwilling/unable to refund the {$3000.00} deposit despite written and verbal promises to do so on XXXX. Better is very difficult to reach by phone and/or email. It is a highly disorganized company.
02/26/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • GA
  • 30252
Web
I asked XXXX XXXX and his manager with better mortgage multiple times for the hoa condo questionnaire which they did not obtain or provide to me before officially denying me. they should have legally obtained and provided a copy of this document to me before denying me and i have given them several opportunities to provide it and they continue to ignore me and beat around the bush
07/15/2022 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30606
Web
I chose Better mortgage for my most recent home purchase because they had an offer where you receive a {$2000.00} statement credit if you take out a mortgage with them. I was promised by my mortgage representative that my card was eligible and approved. After closing, I never received my credit. I reached out to Better.com several times and never got my credit or any real answer.
01/29/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CO
  • 803XX
Web
Better Mortgage will not allow me to delete my mortgage application online and have not responded to emails. this account contains sensitive information that i would like removed and not able to be accessed if someone were to hack my account. They do provide a way to delete an application ( which doesn't work ), but the company provides no way to delete an account.
10/31/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 76126
Web
Better Mortgage originated my home loan and now I'm receiving mortgage bills from 2 separate servicing lenders : XXXX XXXX XXXX and XXXX XXXX XXXX. Not only am I receiving bills from both, but my credit report shows that I have 2 separate mortgages. I only own one home. I've attempted to contact the lender about this but they said they couldn't answer my question.
04/14/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33326
Web
I'm listing agent on a property and the Buyers contacting me directly stating that they don't a REALTOR. I showed them the house and i wrote a Offer on it, the buyer were revising the Contract when the Mortgage Broker Offer them a KICKBACK OF {$2000.00} in orderto use their preferredRealtorand this is illegal lender information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX
06/26/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 981XX
Web
On XX/XX/2020 I locked in a rate with Better mortgage with a given set of terms. Once my hard credit was pulled, {$550.00} collected from me, the origination fee went up from XXXX to {$3000.00}. No explanation was provided and my e-mail and call was ignored after I tried to get an answer. I'm still actively trying to cancel my application.
01/26/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • OR
  • XXXXX
Web
I was prequalified for a jumbo mortgage through Better. Since my application, I consistently receive regular false communications in violation of TIL laws about a supposed guarantee regarding the rate. Whenever I try to reach out, I get excuses about the matter, but have stopped receiving the false statements about the guarantee via e-mail
02/19/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NJ
  • 07650
Web
XXXX report was paid for to XXXX and XXXX paid a third-party vendor to conduct the appraisal. The appraisal was completed on the XXXX of XXXX after being ordered on XX/XX/XXXX. The team at XXXX refuses to release the appraisal report to me despite multiple attempts to do so, including phone calls, live chats, and emails.
05/03/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • WA
  • 98109
Web
Better mortgage has failed to issue a closing disclosure 3 days before the closing date, despite having all documents in hand well in advance. Attempts to reach the agent and his team via and phone were completely ignored. An assistant scheduled a callback at XXXX PT on XX/XX/2021 which XXXX XXXX did not call.
04/07/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90504
Web
We have been in the process of refinancing with Better Mortgage. My wife has a XXXX XXXX that is pending renewal and in the meantime USCIS provided an XXXX form extending the XXXX XXXX validity for 18 months. Better Mortgage refuses to accept this LEGAL GOVERNMENT form as proof of legal residency status.
12/14/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 19020
Web
On XX/XX/14 ( one day before my closing ) I finally got closing disclosure from Better Mortgage. I was asked for put 12 months ' of property tax and school tax in my escrow account ( ~ {$5000.00} ). When I challenged them and the cushion should be XXXX months I was told it's industry practice.
10/16/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98033
Web
Better Mortgage / XXXX is offering something of value with refinances a {$2500.00} XXXX credit which is not legal and something of value to close a loan, as well as offering referral commissions to marketing. This is published not only on the attached but on their website directly.
12/03/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • XXXXX
Web
Using a referral site ( XXXX ), Better.com APR is 2.561 %. But, when you go from the same link to Better.com and apply for the loan ( no data is changed ), the rate is with 4.039 % APR. There is a huge difference and this is misleading consumers and affecting their credit.
01/06/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • 66209
Web
The Better Morgage company is refusing to transfer our home appraisal to our new preferred lender that is requesting the appraisal. We have requested in writing via email. Initially told that they could update with the new lender name and address and now are refusing.
09/12/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 063XX
Web
Better mortgage is terrible. They told me they'd be my originator and servicer. Then they sold my loan to XXXX XXXX and forgot to pay my insurance bill. They're amateur best. My homeowners insurance has since been canceled, meanwhile, I have XXXX in escrow.
01/16/2022 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 902XX
Web
Horrible lender, you can't speak to loan officers, they don't respond after they do whatever it takes to get your business. Process takes over 60+ days ... Stay away, stay away, stay away!! Bait and switch between what they advertise and what they offer.
01/20/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • XXXXX
Web
Dear Sir Or Madam, This a follow up to complaint XXXX. Our names are XXXX and XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX, Ga XXXX. We want to send you some documents that have shown malicious behaviors XXXX XXXX XXXX and XXXX XXXX XXXX.
08/12/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19128
Web
Ive asked multiple times to not be contacted by Better Mortgage. The send multiple emails with no opt out, text messages when not opting in and do not stop contacting after multiple requests. Annoying but also a UDAPP violation.
11/23/2021 Yes
  • Mortgage
  • VA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WI
  • 54313
Web Servicemember
Hi, I have asked repeatedly for better mortgage to quit spamming me. I have blocked the initial individual ( XXXX XXXX ) so now they are emailing from a XXXX XXXX. Hopefully, this complaint will make them stop
10/26/2020 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • KS
  • 66061
Web
I was Refinancing my house and after closing I found that my mortgage company didnt pay for my homeowners insurance. Even though we have it in an escrow account. My Insurance now is canceled
06/03/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98072
Web
Better Mortgage is offering something of value on this email contract and steering clients to apply. This is an illegal practice.
09/30/2019 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30005
Web
I am a XXXX XXXX in the state of Georgia and I completed an XXXX for Better mortgage and was not paid for my service.
10/20/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MI
  • 48236
Web
Lender is asking for the length of my XXXX or proof that I will continue to receive SSA for three years!
01/30/2024 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • Trying to communicate with the company to fix an issue with the loan closing
  • CA
  • 93036
Web
12/29/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • Fees or costs during the application process
  • WA
  • 98177
Web
03/14/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 13815
Web
01/20/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • GA
  • 30215
Web
11/28/2022 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • CA
  • 92128
Phone
10/05/2022 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19050
Web
08/22/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • NC
  • 27519
Web
07/08/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 34637
Web
06/24/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • 29730
Web Older American
05/05/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NC
  • 27596
Web
04/26/2022 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 19446
Web
03/18/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NC
  • 27958
Referral
03/08/2022 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 77433
Web
01/26/2022 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NC
  • 27012
Web
01/21/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NY
  • 100XX
Web
01/21/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • AR
  • 72758
Web
01/16/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94123
Web
01/14/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 95618
Web
01/04/2022 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CO
  • 80005
Web
12/17/2021 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • NM
  • 875XX
Web
10/22/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • GA
  • 30324
Web
10/09/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 91007
Web
09/24/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 34997
Web
09/14/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • IN
  • 470XX
Web
09/09/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 21771
Web
09/08/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 32792
Web
09/08/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MI
  • 48105
Web
08/25/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NY
  • 10002
Web
08/25/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 94087
Web
08/24/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AZ
  • 85705
Web
08/21/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TN
  • 38120
Web Older American
08/20/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MI
  • 482XX
Web
08/19/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98604
Web
08/18/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33332
Referral
08/06/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 32803
Phone
07/23/2021 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60514
Web
07/14/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AR
  • 72712
Web
06/15/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • OR
  • 97217
Web
05/31/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • DC
  • 20018
Web
05/26/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 75219
Web
05/19/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 92571
Web Older American
05/19/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 75229
Web
05/18/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WA
  • 98604
Postal mail
05/04/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AZ
  • 85392
Web
04/29/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MD
  • 21009
Web
04/05/2021 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NJ
  • 08755
Web Older American
04/02/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 22406
Web
03/29/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NC
  • 27523
Web
02/22/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 90277
Web
02/01/2021 No
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08550
Referral
01/29/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AZ
  • 85749
Web
01/08/2021 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 78739
Web
12/04/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AZ
  • 85207
Web
11/06/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IN
  • 46037
Phone Servicemember
09/28/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94110
Web
09/27/2020 No
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • CA
  • 902XX
Web
09/25/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30327
Web
09/24/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NY
  • 11694
Web
09/08/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NC
  • 27610
Web
07/21/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AL
  • 35652
Web
03/26/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • WA
  • 98005
Web
10/10/2019 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 95035
Web
07/16/2019 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94611
Web
03/29/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 94595
Web
11/18/2016 No
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • CA
  • 91709
Web