| 06/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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Re : Fraudulent Wire Event on XX/XX/XXXX Around XXXX on XX/XX/XXXX, I was sitting at my desk having just completed a WORD document on my laptop computer. I was startled by windows flashing on my computer screen and a recorded womans voice saying repeatedly that XXXX had detected a virus on my computer and that it was urgent that I call the number showing on the screen. The voice said that I should not turn the computer off. I tried to move the cursor and it would not move. It appeared that my computer had frozen. The voice said the virus was compromising my bank accounts and that the virus was allegedly affecting information stored on my computer. I was overcome with fear and it appeared legitimate, so I dialed the number. A man with an accent ( like someone born in XXXX XXXX answered the phone. He asked why I called and after I told him, he said that he could help me. He said his name was XXXX and that he worked for XXXX in XXXX XXXX. He said he would need remote access in order to help me. He told me to download XXXX and this gave him remote access. He moved here and there and showed my IP address ; he went into an area and showed me a corrupted file and said he would take care of it. I watched him open and close this and that. He said it appeared that someone or something was trying to change my password at my bank account. He asked if I had a bank account at BBVA and I replied, yes. He said I should notify my bank and that XXXX worked with the banks and he gave me a number to call BBVA. He put the phone number to BBVA on the screen and he also put his name XXXX XXXX XXXX XXXX, his badge number as well as the case number. I said XXXX XXXX was an American name, and he said that his employer gave him that name to use when he spoke to the public because his birth name was too long and difficult to pronounce. I called the number and a gentleman answered the phone. He appeared to be somewhat concerned that I was able to call him directly. He asked me how did I get his number and when I told him how I had gotten the number, he told me to give him the information given to me from XXXX. He said he needed to put me on hold so he could verify the information. I was on hold for about 2-3 minutes. He returned and said he confirmed the information and that he was glad I called. He said his name was XXXX XXXX. He said he worked in a special department at BBVA and that they had been alerted to watch our account because someone was attempting to withdraw XXXX XXXXXXXX to pay for some authorized XXXX. I denied that I nor my husband, XXXX, had authorized such a purchase and XXXX said they had records which showed the authorization. I continued to deny ever giving such authorization. He said BBVA was looking into this because it looked suspicious. He spoke in a very calm, reassuring voice and even seemed to demonstrate that he understood our f ear and concern. He assured me that didnt have anything to worry about, that he would help me. I felt somewhat relieved to hear him say that he would help me. He said BBVA had seen and dealt with this type of attempted fraud before. He gave me another phone # to call him XXXX. He said that he was sending the information to another department in BBVA and that he would be in communication with me after they told him what would need to be done to move forward. He told me he would call me back and we hung up. He said XXXX bless just before we hung up. After about an hour, he called me back and said that the other team members told him to tell me that it would be necessary for me and XXXX to open up another account to protect our monies. He further said that this other department felt that whomever was doing this to us likely worked at BBVA. He said it appeared to be an inside job and that we needed to get our money set in in another account as soon as possible. He requested that we send him a copy of our driver license and reluctantly we did. He said we shouldnt close the account because we wouldnt want to alert the crooks that we were on to them. XXXX said we should take out part of our money today and the other part tomorrow. While I was talking to XXXX, XXXX asked how do we know if this guy is really who he says he is?. When I asked XXXX to verify his identity, he said You called me and XXXX and I verified that the number I called matched the number on the back of my debit card. This further convinced us that XXXX was legitimate. XXXX then asked us if we had noticed anything different going on inside the bank, i.e. different people, activity, etc.. because he and the other people working in the special department at BBVA were surveiling people who worked at the bank and they were completing their investigation as to who might be responsible for trying to get monies from customers accounts. We said no, and XXXX then sent us the information via email that we were to give to the bank of where the money was to be sent. ( See attached ). I printed out a copy. XXXX said, since this incident was an inside job, to not let the bank know why we were making the withdrawal. He told us to tell the bank that the money was to be used to purchase property. He wanted us to call him when we arrived to the bank. We arrived to the bank after XXXX and was told by the teller that it was too late to send a transfer wire today ( the cut off time was about XXXX PST ) and directed us to talk to XXXX, Financial Consultant. After explaining and showing XXXX the information that XXXX had sent to us, he said he could do the paperwork and send the wire the following morning. XXXX told us it would be a XXXX} fee to do the transfer. The total amount was XXXX. ( See attached ). After we left the bank, we called XXXX, per his request, to report that the wire transfer paperwork had been completed, and he said he would call us the following morning. He said that the department had made progress in identifying the person ( s ) at the bank who were responsible for this matter.
On Wed, XX/XX/XXXX, XXXX called around XXXX and said there had been 4 attempts made to access our account and that his team was making progress on identifying the person ( s ) at BBVA who was responsible for doing this. XXXX said he would send information for us to take to the bank to make another withdrawal and where to send the money via wire transfer. XXXX asked XXXX where was the other money and XXXX stated that it hadnt been received and that once all of the monies would be received, they would be combined and we could then set up a new account.
After I got off the phone with XXXX, XXXX said he had a funny feeling about everything and didnt want to deplete our account. I called the attorney service ( I am a member ) and explained what had happened and was told that we had been scammed and that we needed to get to the bank right away and stop the wire transfer. XXXX called us when we were enroute to the bank but we did not answer the phone. We arrived to the bank between XXXX and XXXX. We told XXXX, the teller, that we had an urgent manner and needed to see the branch manager. After explaining our dilemma to the bank manager, XXXX, he directed us to sit with him at a desk and he said he would need to do a recall request to stop the wire transfer. XXXX said that he was sending the recall request to the wire investigation department which was necessary to stop the wire transfer. He said he didnt think our money had been picked up and that international wire transfers usually take 2+ days to complete ( without an investigation ). This gave us hope that at least we could get our money back since it had been less than 24 hours since we initiated the wire transfer and that an investigation was now going to occur. He gave us a copy of the receipt and he wrote the case reference number on the receipt. XXXX shared with us that when he saw us the day before at the bank, he had a suspicious feeling that something wasnt right, that he had overheard XXXX discussing the wire transfer with us, but he didnt say anything. He further said he continued to feel funny about what was going on when he saw me get up and walk outside the bank and talk on my phone, but that he was in his car at that moment, and again, decided to not say anything. XXXX suggested that we file a police report so while he was completing the recall request report, I stepped outside and called the police. I had to leave a message and my phone number for the police to call me back since this was a non-emergency call. XXXX continued to call my cell phone ( 7 times ) but I would not answer his call. Even after we returned home, he continued to call our house phone ( 4 times ) and we did not answer any of the calls. The police ( Sheriff XXXX XXXX called me around XXXX and took my report. She told me to send her any additional documents and she gave me a case report reference number and that I could pick up the report in 7 days.
On XXXX, XX/XX/XXXX, we went to the bank. XXXX did not come to work so XXXX, personal banker, helped us close our savings, checking and money market accounts and open new saving and checking accts. She also placed order for each of us to get new checks. She said she had not heard anything about the investigation taking place, and that she would call to see if she could find out anything and would let us know.
On Fri, XX/XX/XXXX,. I was still bothered by the fact that the BBVA phone number that was given to me by the first scammer ( XXXX XXXX was the same as the customer service phone number on the back of our debit card, and was the number I called to speak to the second scammer, " XXXX '', so I called BBVA corporate office XXXX XXXX ) and spoke to gentleman named XXXX. I told him that I was bringing this to his attention because the scammer had told me that my matter was the result of an inside job, and in my opinion, BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch, that unless his office receives the case, then his office can not open a claim. He further said that each BBVA branch handled cases differently. He couldnt explain why he had not received the case from XXXX, and he didnt seem to think it mattered much. XXXX took information from me and opened a case and claim. With my permission, he put blocks ( freeze ) on our online banking profile and I couldnt use my debit card. I told XXXX that had I not called him to report the issue about the phone number used by the scammers, that he would not have known to open a claim. I thought that the delay to open a claim at the corporate level could impact the wire recall request, so I asked XXXX to call the bank branch and remind them to submit cases in a timely manner.
XXXX and I went back to the bank. XXXX did not come to work that day either and XXXX complained to XXXX and XXXX about nobody knowing what and how our situation would move forward. They both showed empathy for us, but indicated they were not able to do anything more, that we would have to wait to hear from the investigation. XXXX XXXX XXXX mentioned about how it could take a while to hear from the investigation department and that wire transfers go to a intermediary bank before the money gets to its final destination. XXXX removed the freeze from our accounts. XXXX said the wire transfer money had not likely been picked up yet and the investigative process may take a long time before the money would be returned. Hearing this, we were at least somewhat relieved that the money was in a holding place and had not reached its destination. He also told XXXX that he could contact the District Manager to report the incident and he gave XXXX the phone number. We called and left a message for the XXXX XXXX, BBVA District Manager.
On XXXX, XX/XX/XXXX, we received a call from XXXX XXXX We wanted to know if she had any updated information about the status of the wire transfer. She explained that the money was no longer at BBVA and that it was in a special holding and that there was likely an investigation taking place and that she could not promise us anything about the outcome. We were able to give her additional information about the incident that she did not have or know about. XXXX asked, since the money was in a holding place, could the crooks still make a claim to it? She said, thats an interesting question, and that she didnt see how the crooks could claim something that didnt belong to them. Again, we felt that since the money was in a holding pattern and that the investigation was still going on, we had hope that the money would not reach its scammed destination.
On Tues, XX/XX/XXXX, I called the FTC and filed a report. I filed a computer hack report with XXXX. I submitted a XXXX XXXX XXXX to the XXXX to open a fraud investigation. I also made an appointment for us to speak to someone at the XXXX because since the scammers had a copy of our drivers license, we were concerned about the possible misuse of our information. We picked up copy of police report from the Sheriff 's Department. I was told by the clerk that a copy would be forwarded to the DAs office. I called the XXXX XXXX XXXX XXXX and spoke to XXXX. She verified that a copy of the police report was at this station and that she would forward it to a detective for review.
On Wed, XX/XX/XXXX I went to the bank to verify if my SS check had been deposited and to create PIN for my new debit card. .My SS check had been deposited into my old checking acct. I was told to wait a couple of days and that it should be transferred on Fri into the new checking acct. XXXX reordered me new checks. XXXX said she had not heard anything regarding our incident.
XX/XX/XXXX Fri. I called XXXX to have her check and see if my SS had been moved. It had not, so she called someone and my SS check was moved to my new checking account. XXXX asked XXXX if anyone had told him that our incident could take 90 days to be resolved. XXXX told her no, and that at least he now had some idea as to how long this could take.
XX/XX/XXXX Tues We went to the DMV in XXXX. They told us that this office did not do investigations and that we would need to go to the XXXX XXXX office and that investigations were not done unless we had actual evidence that our license had been compromised, i.e. used in fraud/identity theft.
XX/XX/XXXX Fri We still had not been contacted by anyone from BBVA, and the lack of any update was draining our patience, so we called XXXX XXXX, BBVA District Manager. I told her that we had not heard from anyone and that as being long-time loyal customers, we felt that BBVA was not advocating for us. She said she would notify the Operations Manager to give us a call. Later that day, someone by the name of XXXX XXXX called and left a message XX/XX/XXXX Sat XXXX retrieved XXXX voicemail message and he called her and had to leave a message. She returned his call later that day. She told him that our money was gone and that it went through XXXX XXXX. She did not give a specific date but said that the money had been picked up early on, which implied to us that BBVA had known for quite a while that our money was gone but had led us to believe an investigation was taking place.
XX/XX/XXXX Wed : Filed complaint with the CFPB.
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| 02/27/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
Servicemember |
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I bank at Simple and they are closing and being taken over by BBVA soon but I currently have a shared and individual account. My issue is with both accounts really but the shared mostly. When I transferred funds from an expense and goal then deleted the goal the funds did not return to my account. I have deliberated repeatedly with customer service with no resolution. I will forward just a few of our many many communications back and forth on this.
Me : Hello : I have written in about this issue multiple times over the months deliberating back and forth between different support staff in the attempt to make understood the fact that I had a sum of over {$600.00} in my shared account which suddenly disappeared when I transferred it from the expense category into my XXXX XXXX XXXX as there was an overspent status at the time but certainly not more than $ XXXX worth!! I understand the terminology or language in correlation to the concepts of having an available balance vs a XXXX XXXX XXXX and an expense goal vs a savings goal also included under the protected balance of that separate account to which spending should NOT be made available unless one transfers said funds from there to wherever!
Now ; I have not found the proper way to explain myself adequately thus have not been able to prove my case, until now. I now have the visual proof in the form of screenshots which give an exact example as to what occurred back then with that {$600.00}!
Currently, I have exactly {$1.00} in my shared account balance which is showing up as my available balance of again, {$1.00}. Now, I created an expense for funds to be set aside for an upcoming phone bill from XXXX for {$130.00} starting on the XXXX of the month ie ; payday! Therefore, when utilizing the slide down feature to display my account status in the app, it shows as expected with available balance being {$1.00} and under that an expense of, yup, {$1.00} put aside for that bill of {$130.00}, correct!? Okay so logic follows that these funds are now allocated towards that expense I set yes? Now whats interesting is that the screenshot I have saved from way back when this event took place is ironically similar except that it shows a much larger amount of {$630.00} AND an expense of you guessed it, {$630.00}!!! Now I would like to insist that those funds were somehow or other, removed from my available balance and expense section regardless of whether or not spending was allowable because no spending took place as the FUNDS WERE GONE without my authorization or knowledge of where they transferred to since they did not follow the computational instruction I gave to transfer them into my XXXX XXXX XXXX in order to resolve that overspent and refill my balance do my purchasing habits could be executed at the store I was presently in shopping at!
Now maybe it was just a strange fluke or glitch of the system, or maybe there was some nefarious mishandling of finances internally, I cant say since all I know is that I had {$630.00} vanish from the account balance it was put into for safekeeping and then I was, what felt like, spun around and around then back and forth often by different reps using their own version of conflicting language which always contradicted itself in manipulative framing thereby creating a more preferred off putting basis for a relationship as a customer of an FDIC insured entity!? I doubt that one in a position such as mine, would put in so much time and continued effort unless there was some basis of truth as to what they are compellingly confessing as to be true and hoping to be heard and replied to with the appropriate response in the form of resolution not more games of wordy confabulation and fiscal injury! Otherwise, no complaints! Ha! Thanks!
Me : I had a savings goal that I had named XXXX Fund which had {$87.00} in it yesterday when I transferred it into my new savings account I just opened but its not there anymore and I deleted the label XXXX Funds so its not there now either!? What gives? I know I was negative in my XXXX XXXX XXXX but I would like to know what happened to that money please!? Thanks!
XXXX XXXX.
Im really glad you reached out about this, Id be happy to provide some clarity.
Expenses and goals are not really separated from your Full available balance.
So when your XXXXXXXX XXXX XXXX goes negative it pulls from those accounts until the available balance is used up.
The only way to protect against that is to keep tabs on your full available balance ( you can do this by clicking on your XXXX XXXX XXXX balance a few times ) and if you want a truly separated saving fund then you can Deposit it in the XXXX XXXX accounts.
Thank you for being the best part of Simple, I hope you have a great day XXXX XXXX.
Thats what Im confused about ... that it was in the protected funds part! Why is there no record of this though?
XXXX XXXX, The XXXX XXXX will always be named one of two things on the goals tab.
Emergency fund, and XXXX goal.
Those two are the only ones that are protected, where as any others is just for budgeting purposes.
When you deleted the goal to put the funds back in you had already spent them in other transactions.
Here is a little more info on XXXX XXXX and how to fund them.
https : //www.simple.com/help/articles/goals/protected-goals Thank you for being the best part of Simple, I hope you have a great day XXXX XXXX XXXX
Thank you for the simplified explanation but I still believe there is something being missed here. When I go to look under my recent transactions for the XXXX XXXX transfers using the XXXX app for example ; it has suddenly disappeared!? I understand how the accounts work which is why it doesnt make sense because I actually transferred that {$87.00} out of XXXX XXXX XXXX XXXX into the new Savings Account I initiated while new funds were deposited into the Shared Account that covered that over spent amount and put in extra to bring the balance up to whatever amount it is with that {$130.00} credit. I think theres some mistake here still.
Hey there Folks, XXXX here stepping in. I'm happy to provide more clarification on what happened here.
The " XXXXXXXX XXXX XXXXg '' XXXX that was created was not a 'XXXX XXXX ' This means that the funds in this Goal were still apart of your total available account balance.
When you overspend what's available in your XXXX, the amounts you see in your Goals and Expenses will remain the same. This is to help you keep track of where you were before you went overspent.
When you made the {$87.00} transfer out of the XXXX back to your XXXX, the funds were not actually available in the XXXX because you were overspent. This is why no funds would've been allocated to your XXXX XXXX.
At the time you made this transfer your total available account balance was {$6.00}.
At this time, we don't have a way to show a running list of the transfers made between your Goals/Expenses and XXXX, or a running XXXX balance.
I hope this clears up some confusion -- let us know if you need anything else.
Best, XXXX Okay that all seems sensible except how I could have an available balance of {$6.00} and be overspent at the same time?
Hey there XXXX, Great question!
Your XXXX and total available balance are not always the same. Since your XXXX makes up your total available balance, you can have a {$0.00} XXXX balance with a total available balance of {$6.00}. The equation that we use is : Total Available Balance - Goals - Expenses = XXXX In your XXXX app on the activity tab, if you click on the small down-facing arrow near your XXXX you can see the explanation of your account balance.
Let me know if you have any more questions!
Best, XXXX I transferred {$600.00} from individual account for XXXX but its reflecting only {$480.00}? It wasnt in the negative when that was transferred so why has it not all been moved or where is that money please? Im also showing double atm fees charged when I use the XXXX app service within XXXX XXXX app ; why is this?
Hey XXXX, When the {$600.00} transfer showed up in your shared account, there were also two separate transactions that took place afterward, a charge at a XXXX Cent only store for {$43.00}, as well as an ATM withdraw of {$120.00} ; does this ring any bells?
And for the XXXX XXXX charge via XXXX, I'm not seeing anything in regards to it on the shared account. If it is on the shared account, could you please provide me the name that it shows up as or the attempted charge you've done?
Best regards, Aries I keep having this message thread closed by different agents so I cant ever keep the threads ... but lets go at it again-Hello again XXXX R : Some time has elapsed since any real response from any of my messages posed regarding my Shared account balance along with the expenses and protected or not goals, but I still need some answers ; if not to resolve my concerns then to perhaps initiate some escalated internal review of the current procedures in place for the subject matter.
That said, lets review ; last year, in XXXX, I originally wrote in with some complaints over funds that were missing after moving them from my goals and expenses ( an envelope in my briefcase ) to my XXXX. Doing so because the app indicated I was overspent. So upon recalculating that balance to a positive one in order to accommodate my purchasing needs, which would in theory, compensate for the overspent status ... it all disappeared from both my goal and expense AND XXXX or Available balance ... meaning ; I moved it from XXXX XXXX, which was under the XXXX XXXX status, ( hence it was not being pulled from that envelope to spend when my available balance was at XXXX, therefore it WAS protected! ) to my present balance so that I could spend from it but alas ... .could not use any of it because poof, it was gone! No longer in either envelope or balance!! It was around {$600.00} and it simply disappeared into thin air! Needless to say, it raised my concern so I called in immediately to inquire on it and spoke to someone extensively, in which the end result became less of any benefit or resolution and more of an acquiescence to their explanation since I wasnt at home with pen and paper to confirm what was being proposed! Thus, I just let it go until I could look more into the issue. Since then, Ive still discovered contradictory information that is confusing to decipher because it can be interpreted in multiple ways without being very concrete and that is not what needs to be when discussing money matters! Language should not interfere or determine monetary matters in my opinion, there should be no opinions involved whatsoever because then its all subject to interpretation and that is cause or reason for manipulation of the money! Ive taken multiple screenshots of the apps display of account status etc ... and much of it just moment apart tell a different status with nothing between them ... no transactions to cause the changes I mean! Perhaps Simple could add an attachment option here to include photos from clients phones to assist in communications!? Just a suggestion. What can I provide to help explain what Im saying better or how can I prove this to be the case? Need some answers in black and white please! will someone thats a math wizard please review my records from that time period and explain what happened because Im not crazy and I know there was {$600.00} plus in our account at that time! Thanks!
Hi XXXX, Thanks for reaching out about this. My name is XXXX and I'm a support lead here at Simple. I'm happy to clarify what overspending means in your account.
First, I'd like to clarify that the only XXXX XXXX we offer currently are the Savings Goal and the Emergency Fund. In your previous message, you mention that the " XXXX XXXXXXXX XXXX XXXX '' is a XXXX XXXX - but this is not the case. Adding " XXXX XXXX '' to the name of the XXXX, unfortunately, does not make it Protected.
With that being said, as a reminder, Goals that are not protected are *not* a separate balance from your total available account balance. Goals and Expenses are display budgeting tools that only help you budget funds.
Overspending occurs when you spend more then what you have available in your XXXX, but the funds were allocated to a XXXX or XXXX instead.
XXXX use an example account balance : - {$100.00} Total Available - {$50.00} in Goals - {$50.00} remaining in XXXX If you were to make a {$75.00} transaction and the transaction is spent from your XXXX, your XXXX will be overspent by {$25.00}, your Goals will *show* {$50.00}, and your total available balance will be {$25.00}.
When you go overspent, the balance of your Goals will be inflated to show what your balance was *before* you went overspent, which is what is represented in my above example. If you navigate to your XXXX tab while overspent, you'll see a banner that notifies you of the overspent balance.
Now, if you were to transfer the *inflated* {$50.00} that you see in your Goals balance to your XXXX, the account balances would then be : - {$25.00} Total Available - {$0.00} Goals - {$25.00} XXXX This is true because again, the Goals balance is inflated since youve already spent the funds from your XXXX. To be clear, when this happens funds are not missing - your Goals are inflated and the funds you see allocated are not truly there.
When you make transfers from a non-XXXX XXXX to your XXXX ( and vice versa ) you will not see a transfer line in your activity. However, I can confirm that your balances are accurate going back to XXXX.
Best, XXXX XXXX everything youre saying does make sense ... except the parts about the XXXX balance being inflated? I can make transfers into and out of those Goals so how can then the funds have an option of inflation since they are actual funds not imagined ones? It would make sense if it were Expenses but I dont see how a goal under a XXXX XXXX account that has been funded and restricted from automatic spending suddenly become imaginary or dematerialize except when being transferred from XXXX location to another location that isnt designated into any of my accounts!? Am i just not getting something here? I feel like Im seeing the actual image were referencing but just keep getting translations of that image in different versions from you guys?
Another conundrum Ive discovered recently after looking back on threads is XXXX where it is being said that my available balance & XXXX XXXX XXXX balance will deplete when transfers from XXXX XXXX XXXX are made into Emergency Funds within XXXX XXXX which is still a part of my XXXX XXXX XXXX ie Available Balance ... .so why would it deplete when its going from one account to a subdivision of the same account!? How could it be depleted or less than what it was prior to the reclassification since its not changed locations or accounts!? This is truly mind boggling! Im sorry for my persistence but I just have to get through this block of mine apparently, or else its a very powerful XXXX Effect going on here and Im the only one immune?!
I apologize for any confusion in the transcripts here but its tedious pasting it all! I hope this at least shows the extent of desperation Im experiencing with them over this! Hopefully a resolution with come from this now!!!
Thank you, XXXX XXXX
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| 02/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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CONTINUING FROM COMPLAINT ID XXXX. IT TOOK ME SOME GREAT TIME WITH THIS.TO RESPOND TO BBVA COMPASS LAST RESPONSE TO MY COMPLAINT.
BBVA COMPASS KNOWINGLY THE STRESS, FRUSTRATION IT HAS CAUSED ME TO PROVE THAT THEY ARE WRONG. BBVA COMPASS KNEW THE ACCOUNT INFORMATION BEEN FALSE FOR QUITE SOME TIME. BBVA COMPASS REALLY ENJOYED GETTING OFF OF MY STRESS AND FRUSTRATION. SENSE BBVA COMPASS HAD CONFESSED THE INFORMATION ON CREDIT FILES IS FALSE BY REPORTING THE INFORMATION THROUGH XXXX XXXX XXXX XXXX TO XXXX. IT IS TIME TO STOP FIGHTING WITH ME. THE NEGAITIVE ACCOUNT SHOULD HAD BE REMOVED ALONG TIME AGO.REPORTING FALSE INFORMATION IS A NO NO KNOWINGLY IT WAS FALSE.
Ms. XXXX, according to your CFPB complaint, you allege that BBVA Compass ( the Bank ) continues to report your charged-off XXXX Credit Card Account ( # ... .XXXX ) after it was sold to XXXX XXXX XXXX. ( XX/XX/XXXX ) You allege that because the ( DEBT BUYER ) debt collection company was not registered with the Secretary of State of California, the debt collection company removed their account from your credit history with the credit reporting agencies ( THE COMPANY XXXX XXXX XXXX XXXX HAD REGISTER THERE ENTITY WITH SECRETARY OF STATE OF CALIFORNIA, FILE NUMBER XXXX ON XX/XX/XXXX AFTER I HAD FILED COMPLAINT S IN XX/XX/XXXX.. ON XX/XX/XXXX THE DEBT BUYER REMOVED THE UNSECURED ACCOUNT FROM FILES THE SAME DAY THAT SECURITY EXCHANGE COMMISSION FILED A LAWSUIT AGAINST THE COMPANY CASE # XXXX AND THE SAME DAY BBVA COMPASS CLOSED MY XXXX COMPLAINT. CASE # XXXX. BBVA COMPASS WAS AWARE OF THE REMOVAL AND THE LAWSUIT. ) Additionally, included with your ( CFPB ) complaint were copies of a number of your credit reports from the credit reporting agencies between XXXX and XX/XX/XXXX and you request the Bank to review the credit reports. ( BBVA COMPASS HAD THE CREDIT REPORTS ALREADY BEFORE THE COMPLAINT BY EMAILS, DISPUTES, COMPLAINTS IN THE PAST YEAR OF XXXX. ) It is your belief that the account was not accurately reported on your credit history with the credit reporting agencies ( BBVA COMPASS KNEW THE ACCOUNT WAS NOT ACCURATE ) and should have stopped being reported when the debt was sold ( XX/XX/XXXX, THE LAST MONTH TO REPORT ) to the debt collection company.
Lastly, you stated that you did not personally apply online for the credit card account. ( BBVA COMPASS KNEW FROM THE BEGGING XXXX, THAT THERE BUSINESS PARTNER XXXX AND BY PHONE WHO DID THE CONSUMER APPLICATION. BBVA COMPASS ACTING LIKE THEY DID NOT KNOW ANYTHING ABOUT THAT. ) As a result, you claimed that the third party, XXXX XXXXl, ( XXXX ) submitted the application stating a. ( BUSINESS PROJECTION INCOME {$150000.00} IN THE PERSONAL ANNUAL INCOME ) false income You request the Bank to remove the account from your credit history with the credit reporting agencies. ( DO TO THE DECEPTION, MISUSED OF CREDIT REPORTS THROUGH THE METRO 2 FORMAT SOFTWARE. ) In an effort to address your concerns, we have reviewed your account. Bank records indicate that a ( UNSECUTRF ) ClearPoints Credit Card Account ( # ... XXXX ) was opened in your name on XX/XX/XXXX. ( ACCORDING TO XXXX AND XXXX STATES XX/XX/XXXX. ) According to your complaint, a third party ( BUSINESS PARTNER ), XXXX XXXX, ( XXXX ) submitted the ( CONSUMER CREDIT ) application stating a ( BUSINESS PROJECTION INCOME OF {$150000.00} ) false income. It is the Banks belief that we did not have a business relationship with a company by the name of XXXX XXXX. ( XXXX XXXX STATED YOU ARE IN THE NETWORK PARTNERS OF LENDING. THE BANK DOESNT WANT TO GET INTO TROUBLE WITH THE CFPB, FEDERAL THE BANK STATED THEY HAVE NO RELATIONSHIP WITH XXXX XXXX THEN BBVA COMPASS NEEDS TO FILE A LAWSUIT AGAINST XXXX XXXX. XXXX GOES ONLINE EVERY DAY APPLYING FOR UNSECURED CONSUMER CREDIT CARDS BASED ON BUSINESS PROJECTION INCOME FOR START UPS FOR THE CLIENTS TO GET A HIGH CREDIT AMOUNTS. THE BANKS GETS NEW CUSTOMERS BASED ON CREDIT AND OUTRAGE PERSONAL ANNUAL INCOME WITHOUT ANY PROOF OF THE INCOME IT IS COMMON SENSE TO USE BUSINESS PRACTICE TO REQUEST PROOF OF INCOME BEFORE APPROVING THE CONSUMER APPLICATION SPECIALLY ON A OUTRAGE INCOME.
XXXX XXXX XXXX ALSO GOES BY XXXX XXXX XXXX BASED IN NEVADA XXXX XXXX PARTNERS OF LENDERS WITH BBVA COMPASS, XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX AND XXXX XXXX IS ALL I KNOW. THESE BANKS ARE EASY TO RECEIVE UNSECURED CONSUMER CREDIT CARDS BASED ON CREDIT AND BUSINESS PROJECTION INCOME OUTRAGE PERSONAL INCOME FOR START UPS. I FELT THAT I WAS DECIEVED BY ALL PARTIES INVOLVED. XXXX XXXX STILL WORKING WITH THE LENDERS TO THIS DAY FILLING OUT ONLINE CONSUMER CREDIT APPLICATIONS WITH FALSE INFORMATION AT THE LENDERS WEBSITES..THERE ARE ALSO MANY OTHER COMPANIES LIKE XXXX XXXX WHO HAVE MANY OF THESE LENDERS IN THERE NETWORK OF PARTNERS IN LENDING. SO THESE BANKS HAS ALL THESE COMPANIES AT THERE WEBSITES FILLING OUT CONSUMER CREDIT APPLICATIONS. I WONDER HOW MANY ONLINE CONSUMER APPLICATIONS BBVA COMPASS RECEIVES IN A DAY WITH FALSE INCOME AND APPROVES THE CONSUMER APPLICATION? GOOD QUESTION!!!! ) ( BUSINESS PROJECTION INCOME IS A STATEMENT OUT LOOK OF THE BUSINESS PROJECTION THAT MAY NOT HAPPEN OR IT MAY. IT IS FOR BUSINESS AND NOT FOR PERSONAL. ) The Bank received an online ( CONSUMER CREDIT ) application ( DONE BY XXXX ) for a ( UNSECURED ) XXXX Credit Card and based on the information ( CREDIT AND BUSINESS PROJECTION INCOME OF {$150000.00} ). obtained during the application process, the application was approved ( BASED ON CREDIT AND INCOME WITHOUT PROOF OF INCOME. MY PERSONAL INCOME YEARLY {$10000.00} FROM SOCIAL SECURITY GOT PROOF. BBVA COMPASS KNEW IT ) In our previous responses to your ( CFPB ) complaint, we stated that your account was closed and charged-off on XX/XX/XXXX ; however, that date is incorrect. ( BBVA COMPASS REALLY DOES NOT KNOW WHEN THE ACCOUNT CLOSED AND CHARGE OFF ACCRUED. GETTING THE INFORMATION FROM MY CREDIT REPORTS ) ( XXXX XXXX REPORTS STATES XX/XX/XXXX CLOSED AND XXXX XX/XX/XXXX AND XXXX XX/XX/XXXX ) On XX/XX/XXXX, ( GETTING THE INFORMATION FROM THE COPIES OF CREDIT FILES AND NOT FROM THERE SYSTEM. ) your account was charged-off due to nonpayment in the amount of {$11000.00} ( CREDIT REPORTS STATES FALSE AMOUNT {$12000.00}. and forwarded to our Recovery Department for collection. Between XX/XX/XXXX and XX/XX/XXXX, ( BBVA COMPASS REALLY DOES NOT KNOW WHEN THE ACCOUNT WENT INTO CLOSE, CHARGE OFF, COLLECTION AND SOLD. IT SEEMS THAT THE BANK CAN NOT KEEP A FILE ACCURATE ON THE ACCOUNT IN THEIR SYSTEM. ) your account was forwarded to our collection agencies in an effort to collect on the balance owed. No payments were made to the balance owed. ( BBVA COMPASS HAD CHANCES TO CORRECT THE CREDIT REPORTS ALONG TIME AGO ) We sincerely apologize that you were provided an incorrect date. ( BBVA COMPASS IS NOT SORRY, ACTING TO BE CONCERN WHEN THE BANK DOSE NOT..BBVA COMPASS IS ONLY APOLOGIZING JUST TO MAKE THEMSELF LOOK GOOD IN THE EYES OF CFPB TO KEEP OUT OF TROUBLE AND MANIPULATING CFPB TO TURN YOU INTO FOOLS FOR BELIEVING THEM. THAT IS WHAT BANKS DO TO STAY OUT OF TROUBLE ) VERY UNPROFESSIONAL OF THE BANK.. ) On XX/XX/XXXX the Bank sold your account to XXXX XXXX XXXX XXXX XXXX ., ( BBVA COMPASS STATED BANK SOLD THE ACCOUNT ON XX/XX/XXXX IN THE PREVOUSE COMPLAINT AND STATED IN THIS COMPLAINT XX/XX/XXXX. ACTUALLY THE ACCOUNT WAS SOLD XXXX XXXX. ) According to your ( CFPB ) complaint, you stated that account information was not accurately reported to the credit reporting agencies ( BBVA COMPASS KNEW THE ACCOUNT WAS NOT ACCURATE ) and provided your credit reports with your current ( CFPB ) complaint. ( BBVA COMPASS HAD THE CREDIT REPORTS THAT I SENT THEM BY EMAILS AND THROUGH OTHER COMPLAINTS AND CREDIT DISPUTES.. BBVA COMPASS ACTS IT WAS THE FIRST TIME RECEIVING THE CREDIT REPORTS SUBMITTED THROUGH THE CURRENT CFPB COMPLAINT. ) During our investigation into your concerns, ( BBVA COMPASS SHOULD HAD INVESTIGATED THE ACCOUNT WHEN I HAD FILED DISPUTES ALONG TIME AGO. ) we reviewed your credit reports and noted that they showed some inconsistencies regarding how the account was reported to the credit reporting agencies. ( BBVA COMPASS BEHAVIOR AND MISUSE OF CREDIT REPORTS. BBVA COMPASS KNEW ACTUALLY WHAT THEY WHERE DOING. BBVA COMPASS HAD IGNORED TO INVESTIGATE THE ACCOUNT MANY TIMES AND HOW THE ACCOUNT WAS REPORTED THROUGH THE METRO 2 FORMAT SOFTWARE EVERY TIME I FILED A COMPLAINT. BBVA COMPASS RESPONSE WAS THE ACCOUNT IS REPORTED CORRECTLY WHEN BBVA COMPASS KNEW IT WAS FALSE. THE ONLY REASON WHY BBVA COMPASS IS CONFESSING NOW THAT THE ACCOUNT NOT BEING REPORTED CORRECTLY TO CRB OF THE MISUSE AND NOW THEY WANT TO CORRECT THE REPORTS. I HAD MENTION I WAS GOING TO FILE A LAWSUIT AGAINST THEM HERE RECENTLY BY EMAILS. I HAD SAID WE CAN SETTLE THE CASE OUT OF COURT OR WE CAN GO TO COURT. NO RESPONSE BACK. I HATE HEAD PLAYERS. NOW THEY ARE CONFESSING OF REPORTING FALSE INFORMATION TO THE CREDIT BUREAUS. REMOVE THE ACCOUNT FROM ALL CREDIT FILES. IT IS ONLY FAIR DO TO THE BEHAVIOR OF BBVA COMPASS. ) We sincerely apologize for those inconsistencies ( BEHAVIOR AND MISUSED ) and have submitted an update to correct them with the credit reporting agencies. ( BBVA COMPASS BEHAVIOR, MISUSED AND APOLOGIZE IS NOT ACCEPTABLE. BBVA COMPASS HAD THE KNOWLEDGE OF REPORTING FALSE INFORMATION TO CREDIT BUREAUS THROUGH THE METRO 2 FORMAT SOFTWARE. BBVA COMPASS LEAVE MY CREDIT FILES ALONE. YOU HAVE NO RIGHT TO REPORT AND OR UPDATE ANYTHING IN TO MY CREDIT FILES. YOU HAD MANY CHANCE TO CORRECT THE FALSE INFORMATION.. BBVA COMPASS HAD IGNORE TO INVESTIGATE THE ACCOUNT MANY TIMES. NOW ALL THE SUDDEN BBVA COMPASS WANT TO CORRECT THE REPORTS. VERY UNPROFESSIONAL BUSINESS PRACTICES. ) I HAD SENT AN EMAIL TO BBVA COMPASS ON XXXX XXXX TO STAY OUT OF MY CREDIT FILES NOT TO REPORT AND UPDATE ANYTHING. BBVA WENT BEHIND MY BACK TO CHANGE XXXX REPORT SEVERAL TIMES TO GET MY ATTENTION. REPORTS XXXX XXXX DATE OPEN XX/XX/XXXX, STATUS UPDATED XX/XX/XXXX, XX/XX/XXXX DATE OPEN XX/XX/XXXX, STATUS UPDATED XX/XX/XXXX, AND XX/XX/XXXX DATE OPEN XX/XX/XXXX, STATUS UPDATED XX/XX/XXXX.
Upon further review of your credit reports, we were able to see the following information : Some of the credit reports showed that you were disputing information within the credit reports. In those cases, we would report that the account was in dispute and that dispute status could be listed for more than one month if you submitted multiple credit disputes to the credit reporting agencies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t should be noted that any disputes filed directly with the credit reporting agencies may not necessarily reach the Bank the same day that the disputes are filed with the credit reporting agencies.
Accordingly, the Bank responded to the credit disputes indicated within the thirty ( 30 ) day time period specified by the Fair Credit Reporting Act When the Bank responded to the credit dispute, ( REPORTED CORRECTLY ) the date listed on the Date Reported field is updated. ( YOU CAN KEEP THE SAME REPORT DATE BY ADDING OR CHANGING INFORMATION WHICH BBVA COMPASS HAD DONE ) In some instances, a Not Reported ( NR ) status is listed for the account. This status shows that the Bank did not provide the credit reporting agencies with any ( NEW ) information on the account for the months after the charge off. ( REPORTING THE SAME FALSE INFORMATION THAT UPDATES THE REPORT DATE. YES BBVA COMPASS DID REPORT NEW INFORMATION TO THE CREDIT REPORTS. ALSO BBVA COMPASS REPORTED THE ACCOUNT ON FALSE REPORTED DATES AND REPORT THE ACCOUNT BY GOING BACKWARDS AND FORWARD. I KNOW WHAT ( NR ) MEANS. THERE ARE SOME REPORTS STATES ( OK ) MEANS THE ACCOUNT IS OK, ( DATA UNAVIALABLE ) MEANS INFORMATION NOT AVIALABLE, ( * ) MEANS PAYING AS AGREE, ( FP ) MEANS FAIL TO PAY AND THE ACCOUNT BEEN CLOSED THREE TIMES ON DIFFERENT DATES. BBVA COMPASS WAS REPORTING THE SAME INFORMATION AND NEW INFORMATION AFTER SOLD OF THE DEBT XX/XX/XXXX. I ALSO HAVE AFEW CREDIT REPORT THAT I OVER LOOKED AND INFORMATION. Although the Bank no longer owns your account, ( THEN YOU HAVE NO RIGHT TO REPORT THE SAME INFORMATION AND OR UPDATE ANYTHING. ) you had an account with the Bank and the account will be reported on your credit history ( ALONG WITH FALSE INFORMATION ) with the credit reporting agencies for a period of seven ( 7 ) years. The account will be removed from your credit history around XX/XX/XXXX. Your request to have the account removed from your credit history with the credit reporting agencies is respectfully denied. ( BBVA COMPASS DO YOU WANT TO GO TO COURT OR DOSE BBVA COMPASS WANT TO SETTLE OUT OF COURT?
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| 04/27/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Application denied
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Web |
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I applied for a clearpoints credit card with BBVA after they solicited me to apply through a targeted mail. My application was denied because I am not a US citizen which I thought didn't make any sense given that I live her permanently and I have a valid social security number and a valid credit report.
Here is what the company said regarding my denial.
" XXXX XXXX, according to your CFPB complaint, you applied for a ClearPoints Credit Card Account with BBVA Compass ( the Bank ). You stated that your application remained pending for over a month and when you contacted the Bank, you were provided incorrect information. Ultimately, you stated that you spoke with a Supervisor who advised you that the Bank would not approve your application because you were not a United States citizen. It is your belief that the Bank discriminated against you on the basis of citizenship and country of origin. You request that the Bank to remove their credit inquiry from your credit history. In an effort to address your concerns, we have reviewed our records. Under the Fair Credit Reporting Act ( FCRA ), users of consumer reports, such as financial institutions, may obtain prescreened consumer reports to make firm offers of credit or insurance to consumers, unless the consumer has elected to opt out of being included on prescreened lists by contacting one or more consumer reporting agencies ( credit bureaus ). The FCRA also requires users of prescreened consumer reports to send firm offers of credit to consumers that have been prequalified for credit based on information contained in prescreened consumer reports obtained from consumer reporting agencies. Based on the prescreened consumer reports the Bank received from the consumer reporting agencies, you were prequalified for a credit product with BBVA Compass. As a result, the Bank mailed correspondence conveying a firm offer of credit for the Banks ClearPoints Credit Card product in connection with the prescreened consumer report information received from the credit bureau. The product information mailed to you included a reservation code that allowed you to apply for the product through our website, www.bbvacompass.com, by telephone, or in person at a branch. Bank records indicate that you responded to the prequalified offer online for a ClearPoints Credit Card Account on XX/XX/XXXX. In order to apply for a BBVA Compass Credit Card, however, you are required to either be a United States Citizen or be able to provide documentation that showed you are a permanent resident. During the application process, you selected the box that stated I am a citizen of the United States. This allowed you to proceed with the application process and resulted in the Banks inquiry that was placed on your credit history. Upon submitting your application, you also certified that all the information you provided was true and correct. Your application was forwarded for additional review and the next day, the Bank sent you an e-mail stating that before we could move forward with the credit card application process, we required you to provide the following documentation : Copy of your Social Security card ( front and back ) Copy of your Valid U.S. Resident Card/Green Card ( front and back ) or Certificate of Naturalization The Bank requested that you provide this documentation either by confidential e-mail or fax within five ( 5 ) days. The Banks e-mail advised you to contact the Banks Origination Review Team at ( XXXX ) XXXX in the event you had further questions. On the same day, you e-mailed the Bank stating that you had a Social Security Number which was used by the Bank. You also stated you had Employment Authorization documentation but you were unsure as to the reason the Bank was interested in your legal status. You also stated that you could e-mail or visit your local branch with the documentation. However, none of the requested documentation was provided to the Bank within the five ( 5 ) days. As a result, your application was denied on XX/XX/XXXX. According to your CFPB complaint, you were advised that you did not have to provide documentation to verify your identity because you were already verified. During our investigation into your concerns, we were able to locate four ( 4 ) calls between you and our Telephone Banking Department. On a call dated XX/XX/XXXX, the representative misinformed you that you no longer were required to provide documentation. However, a review of call dated XX/XX/XXXX showed that you were advised to go to the branch to provide that documentation. Furthermore, we reviewed the call dated XX/XX/XXXX with the Supervisor referenced in your CFPB complaint. During the call, you were advised that to apply for the ClearPoints Credit Card Account, you had to be either a United States Citizen or a permanent resident ; however, as the conversation progressed, you stated that the Bank solicited you to apply for the credit card but denied you because you were not a United States citizen and the Supervisor did not correct your claim. You also asserted that since the Bank knew your situation and sent you an invitation to apply, the inquiry from your credit history should be removed. The Supervisor advised you that proceeding with the online application was dependent on whether or not you selected the box stating you were a United States citizen. He also advised you that upon submitting the application, you certify that the all the information you provided was accurate. You continued to believe that the Bank should not have sent you an invitation to apply if they were knowingly going to deny your application. Our review found that the Supervisor was courteous to you and tried to assist you, however, he did not appear to fully understand the application requirements for a permanent resident. All of the reviewed calls were submitted to management in the Telephone Banking Department to address the issues that were uncovered with the representatives and the Supervisor. We sincerely apologize for the miscommunication. Lastly, you assert that you contacted the Bank on or around XX/XX/XXXX regarding your application and were advised that it was still pending review because we did not receive the requested documentation. We were unable to locate a telephone call on or around XX/XX/XXXX. During the call dated XX/XX/XXXX, the representative advised you that your application was still pending. Additional documentation ( i.e. Copy of your Social Security card ( front and back ) and Copy of your Valid U.S. Resident Card/Green Card ( front and back ) or Certificate of Naturalization ) was required. Without providing more information, we are unable to further investigate this claim. On XX/XX/XXXX, the Bank received the following documentation from you : Employment Authorization Card Drivers License Social Security Card ( stating valid for work only with DHS Authorization ) Since the Bank had already denied your application, we were unable to reopen the application upon receipt of your documentation. On XX/XX/XXXX, the Bank mailed a letter to your address of record advising you that you application for a ClearPoints Credit Card was denied. The Banks decision to deny your application was based on the following reason-Potential Fraud Risk Indicators Present. A copy of your Adverse Action Notice is attached to the CFPB portal for your review. In summary, the Bank sent a prescreened firm offer of credit for a ClearPoints Credit Card account based on the information received from XXXX in a prescreened consumer report. BBVA Compass reserves the right not to approve your BBVA Compass ClearPoints Credit application, if you respond to the offer and do not meet all of the criteria. When you applied for the credit card account, you selected the box that stated I am a citizen of the United States, which allowed you to proceed with the application. Although you provided identification documentation, this information was not provided until after your application was denied. As a result, the Bank correctly made an inquiry on your credit history based on the application you submitted and we are unable to remove that inquiry. To address your allegation of discrimination, our review of your concerns was unable to substantiate your claim that the Bank discriminated against you based on citizenship or country of origin. It is the policy of BBVA Compass to fully comply with all relevant provisions of fair lending laws and associated regulations, and all applicable laws prohibiting unfair, deceptive, and abusive acts or practices. It is the Banks policy to offer its financial products and services and conduct its activities in a fair and responsible manner and to prevent discriminatory lending practices. Thank you for the opportunity to address your concerns. '' Here is my question.
If I was misinformed by your incompetent customer service according to your response then the words " We apologize '' doesn't really make everything OK. You claim that I failed to meet a 5 day deadline to submit some documents even though I contacted the bank more than 5 times during those 5 days and was told I didn't need to submit anything. How is that fair?. Am I supposed to get the information from customer service representatives and then do the opposite of it because that's how things works according to BBVA?!
Nothing in the letter stated that I can't apply online if I am not a citizen. And I don't recall checking a box that says I am a citizen and I don't need to lie about my identity.
The denial letter is a joke. What fraud are you talking about when I was practically calling everyday and trying to work on my application and getting wrong information from customer service representatives and also I submitted personal and verification documents to verify everything and you still think I am a fraud. I think BBVA is a fraud for not evaluating my credit worthiness and denying me for not being a citizen. This is a complete discrimination.
Finally I don't understand why the bank is having a hard time contacting the credit bureau and requesting to remove the hard inquiry. The same way they contacted the credit bureau and requested my credit report in the first place.
If you keep admitting through your responses that you didn't treat the customer right. What did you do to fix that for the customer?
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| 11/23/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Incorrect information on your report
- Account status incorrect
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Web |
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BBVA - XXXX XXXX XXXX Credit Score Ruined XX/XX/XXXX In XX/XX/XXXX, we ( XXXX XXXX XXXX ) applied for a Construction XXXX XXXX with XXXX XXXX but were denied because of bad credit, low XXXX credit score. We were shocked, thought we had perfect credit. We are responsible business owners in our XXXX, pay all of our bills on-time, do not have any credit card debt and make a good living. Never saw this coming and we are devastated. Not only can we not obtain a mortgage for homeownership but we can not get loans to build XXXX XXXX XXXX is our livelihood for the past 30 years. We are in trouble.
Apparently BBVA had been sending our Visa credit card statement to an erroneous address and a {$40.00} charge did not get paid for months. BBVA made no attempt to notify us of this issue which ultimately ruined our credit and now we are unable to get a mortgage or spec house loans. As a matter of fact the Teller at BBVA researched our account and it showed that our Visa paper statements had all been sent back ( returned to sender ) to BBVA, so they were aware that we were not receiving these statements.
Our BBVA Visa credit card was opened at the same time we got a {$120000.00} BBVA equity loan on our previous home, used loan to do some major remodeling. Loan was opened on XX/XX/XXXX.
We did not ask for, nor did we knowingly apply for the Visa card but BBVA offered the Visa card along with the Equity loan. They also offered us a discount on our loan payment if we opened a checking account and gave us a {$1000.00} overdraft protection account. Again all we applied for and intended to get was an Equity loan we never asked for the Visa, checking, or over-draft protection account.
At some point after opening equity loan, along with the other accounts BBVA threw in, we realized BBVA had an erroneous address for us so I ( K ) physically went into the local bank branch to have the teller go into our accounts and change our mailing address to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Note that our XXXX XXXX mailing address has been the same for over 20 years and is the only address that we have ever used.
Currently our statements for the Equity line of credit, Checking and Overdraft Protection all show the corrected address. But not the BBVA Visa, it still shows a bad address that BBVA imposed on us when our accounts were established, which is 50 -- -- -- -- -- -- -- -- -- -- -- -- -- --. Obviously the Teller did not change the address for the Visa at the same time she changed address on other accounts. Much to our ignorance we believed that when I physically went into the BBVA bank branch and changed our address to XXXX. XXXX that it changed our address for ALL of our BBVA accounts. This is how it works at XXXX XXXX where we have banked for over 30 years. But the Teller at BBVA did not notify me that the address change was not for all accounts so we had no way of knowing.
Also, unbeknownst to us, the BBVA Visa credit card was never linked to our online account for us to see any activity and we had never received a paper statement to make us aware that the Visa card was not linked to our online account. Since never ever receiving a separate statement for the BBVA statement, had no idea there was a separate statement, we believed the blue Visa credit cards were linked to our BBVA checking and overdraft account. We never even used the BBVA Visa until 8 months after receiving card when we used it once for a {$40.00} computer security program again fully believing it was linked to our checking or overdraft account, which had and still has more than enough money to cover {$40.00}, so we certainly never thought about it not getting paid.
The address shown on our BBVA Visa credit card statement is XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - which was an old address where we rented temporarily before we bought XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- house in XXXX of XXXX, financed by XXXX and got equity loan by BBVA.
Note that we had lived at XXXX for a year before we obtained the Equity loan from BBVA so we would not have ever given the old temporary rental house address of XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - as our mailing or physical address. Our guess is the BBVA Mortgage Officer, XXXX XXXX XXXX XXXX XXXX XXXX-, or someone else at BBVA who inputted our information into the system, saw this address on our credit report ( I guess ) and inputted this bad address? Again our correct mailing address for over 20 years is XXXX. XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --.
Also, I am not sure how we received the physical BBVA Visa credit card being that BBVA had wrong address on our Visa account. But when we moved out of rental house the summer of XXXX we did submit a change of address with the XXXX Florida Post Office ( from XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- and forwarded to XXXX. XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ), just to make sure if anything unknowingly sent here, any packages etc, they would eventually find us. So possibly the credit card was forwarded to us and is how we received.
The change of address forwarding of mail through the postal service is only good for a certain amount of time possibly was in effect just long enough to get the physical card forwarded to us but shortly after expired before we could start receiving the statements. PERFECT STORM!
So not only were we unknowingly not able to view our Visa statement on our online banking we were also unknowingly not receiving the paper statement by mail because BBVA did not change our mailing address as I requested, resulting in ultimately ruining our credit.
Once we were made aware of the unpaid charges we immediately paid cash in person {$40.00} on XX/XX/XXXX at the local XXXX BBVA bank branch. Although the account is paid in full BBVA is still reporting the status of our account to the Credit Bureau as a Charge Off which has ruined our credit score. We are not experts at credit reporting language but seems like if an account is paid in full by the consumer, it could not also be Charged Off, either is was paid in full OR it was charged off as bad debt. Which Charge Off seems to be the worst status to have, ruined our credit like its close to foreclosure or bankruptcy. In addition our BBVA Visa account currently shows that it is open and has a {$200.00} credit limit. Everything is conflicting as to the status of this account.
Anyway we understand our part, our responsibility part, we made the {$40.00} charge and missed following up on it to make sure it was paid. Trusting our bank had our back, online banking linked, changed our address to correct and receiving our statements for all accounts. Although we are not 100 % to blame, BBVA holds some responsibility here too. Yet we are ruined, our bread & butter business ruined, no spec loans and possibly we cant qualify as a XXXX XXXX XXXXXXXX XXXXXXXX XXXX for our customers. Plus the loss of obtaining home ownership - but BBVA remains unscathed and unwilling to help us out of this mess. This is not right! Is there anyone human at BBVA? If a human with common sense looked at the situation I dont think they would elect to ruin these people ( XXXX XXXX XXXX ) over {$40.00}. Plus we are a BBVA customer, does this not mean anything? Why would BBVA want to ruin us? Does BBVA value their customers?
We borrowed {$120000.00} from BBVA, made every payment timely and paid it off in full. Perfect customers. When the {$40.00} charge was made we had and still have the money in our BBVAs accounts to pay the {$40.00}.
Bottom line - BBVA hooked us into this credit card offer with the equity loan mortgage. Then flubbed up by not having it logged in correctly so when we checked online it did not show up - and they used a bogus address to send the bill - when the bill was returned they made no good faith effort to correct their billing and notify the customer. Now no good faith in trying to correct the damage. As a matter of fact once we paid the {$40.00} balance on the Visa, BBVA changed the credit rating status from bad Delinquent Closed Account to an even worse status Charge Off!!! WHY????????????????????
BBVA hands are definitely not clean. They bear some weight of the burden here. It does not make common sense for a customer to pay off {$120000.00} and be a charge off for {$40.00}. What is wrong with this picture? Does anyone care enough at BBVA to get to the bottom of this fiasco and try to figure out a solution?
TO RECAP : XXXX. XXXX XXXX XXXX received {$120000.00} 2nd mortgage equity loan from BBVA 2. BBVA hooked on a credit card with the mortgage 3. BBVA hooked on a bogus address to the credit card 4. XXXX physically went to the BBVA branch to correct address 5. XXXX XXXX XXXX sold home, paid off BBVA {$120000.00} 2nd mortgage equity loan, perfect payment history, perfect customer 6. XXXX XXXX XXXX applied for mortgage to buy new house - found out CREDIT RUINED by BBVA - emotionally went to pieces and got sick-we are a small business, our credit rating is our life 's blood, we will be ruined 7. BBVA had not corrected our address on the credit card, therefore there was a mere {$40.00} balance that had not been paid by us because BBVA had flubbed up on changing our address. In fact they had used such an old address where we didn't even live when they first issued the credit card. We have no idea where they dug up that old address. THIS WAS THE MAJOR FAULT THAT HAS CAUSED OUR DEVASTATING PROBLEM.
8. We do not know why BBVA did not change address when we went to the branch to have this done, we do not know why they did not catch their mistake when the credit card statements were returned to them, we do not know why they did not note we had an overdraft protection on our account and had paid off {$120000.00} so we obviously would not try to dodge paying {$40.00}. Does this sound like clean hands by BBVA? Why can't they just realize there were many mistakes made by all the parties and take the " charge off '' our credit report, and save our lives, STOP THE BLEEDING.
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| 02/02/2019 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Servicemember |
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Complaint Summary : BBVA Compass failed to disclose costs, disbursed funds from our account to the builder without our authorization and never reimbursed us or recovered the monies, and representatives of BBVA lied and misrepresented themselves in the loan process that has resulted in additional costs to us and a loss of funds from our account.
We attempted to resolve this issue with BBVA on more than one occasion. After the initial loan was finally approved we filed a complaint with the BBVA complaint department. We provided a summary of the concerns and supported them with email communications. In an attempt to settle our concerns BBVA offered us {$300.00} and asked that we sign and resolution not to say anything against BBVA or take any further actions. Our concern was that the delay that was caused by BBVA could impact our final closing and the interest rates at the time of the transition to a mortgage. We were correct in our concern. After the transition to a mortgage from the construction loan we met with a different loan officer who said she would assist us in addressing our concerns. We provided her the information and emails communications. After two week I reached out to check the status. She said she had submitted the complaint and would follow up. Another two weeks have past and we have not heard from any BBVA representative. I also tried to contact the BBVA complaint department. After the initial conversation they have not responded or retuned my emails or calls.
Below is a summary of the events that took place from the initial construction loan that began in XX/XX/XXXX through the final closing activities for the modification of the loan to a mortgage that occurred in XX/XX/XXXX. Each of the items below is supported by documentation and / or email communications. Copies can be provided upon request. Many of the emails were provided to BBVA during the initial complaint we filed with the BBVA complaint department.
Initial Construction Loan 1. We were told that our mortgage would be closed in 30 to 45 days. The actual process was over 70 days. At one point XXXX ( Complaint Department ( XXXX ) admitted that the packet laid for several weeks without any actions. XXXX failed to meet their commitment or openly lied to us to get our business. These actions had financial impact to us in the way of rent, storage, loan fees and interest on the loan.
2. Our Loan Officer misrepresented himself and lied to us during the process. He stated he was hired to fix BBVA Compass problems with the Mortgage programs. This made us believe we were dealing with a representative that had a higher level of influence in the program and that our issues would be promptly resolved. ( We were told by the BBVA Compass Compliant Department ( XXXX ) that this was not true ). In the early part of the process when we started having problems and concerns, if we had know this was not true we would have changed mortgage companies. Our Loan Officer also told us he was having meetings with the CEO of BBVA to put muscle behind our loan application. ( We were told by the BBVA Complaint Department ( XXXX ) that this was not true ) He continued to lead us on with lies and misrepresentations. These delays cost us money in increased interest rates.
3. BBVA Compass bank told us in the initial disclosure of fees that we would not have to pay a document prep fee. Our loan officer repeatedly confirmed this in several emails that we would not be required to pay this fee. Once we made him aware that it was in the final closing documents he mentioned that he was trying to get us a credit to cover this cost but in an email sent on the XX/XX/XXXX he was not sure he had time to get it in. At closing we were charged a document prep fee. We were lied to and had to pay a fee that our loan officer said in writing that we did not have to pay. ( {$220.00} ) 4. Our initial closing was on a Monday morning at XXXX. We received the final numbers late in the evening on a Friday before the closing. We believe this is an unreasonable amount of time and hardly allows for an attorney review.
5. We filed an initial complaint with XXXX. They wanted to give us XXXX and asked us to sign a document stating we would not say anything bad against XXXX. At this time we could not fully understand the full impacts of BBVAs impacts to us and elected to re-visit this when we did our final closing and modification to the mortgage from a construction loan.
Modification to the Mortgage from the Construction Loan 1. We initiated discussions about the final close and activities associated financial issues beginning in XX/XX/XXXX. Initially we had email communications with our Loan Officer. As time went on. Communications to us became very limited. At one point in the process ( 2 days before we were to close ) we practically had to beg someone to respond so we could understand what was required of us to close. We left several messages for our Loan Officer to call back and my wife even reached out to the XXXX in desperation for someone to call us back so we could meet the close date to not incur additional fees. We believe the lack of communications and response is retaliation against us because we filed a complaint about the initial loan process.
2. In XX/XX/XXXX our Loan Officer mentioned that he needed a two-week cushion to do the close after receiving the clearance that the final draw was made. ( Keep in mind we started these discussions in XXXX ) He also stated that he would alert the post loan-closing department. It took almost a month after that to close. This delay on the part of BBVA Compass cost us additional moneys in closing costs and lock extensions. In our opinion these were unnecessary and retaliatory. The cost of extending the lock was never disclosed until days before the final closing papers were received and the closing was to occur. The post-closing department was notified 45 days prior to the lock expiring and could not complete the task that our loan officer said would take two weeks.
3. Our Loan Officer was making decisions on interest rates and fees without discussions and disclosures. It wasnt until we received final closure documents that we realized this. I requested to have a phone discussion with the loan officer and the regional VP. We never received a call or an email about my request. We believe this was retaliation for our complaint. BBVA Compass put us in a position where if we did not accept the numbers they provided we would lose our lock and have to pay construction loan interest. This was clearly retaliation on the part of our Loan Officer and BBVA Compass and placed financial impacts on us.
4. During the final draw, the bank dispersed additional funds from our account to the builder that was not authorized by us in the final draw paperwork we signed. When we brought this to her attention, she said she was sorry she over looked that and we would have to get the money from the builder. When I told her that it should not be our responsibility to recover the funds, she stated she called the builder and he would pay us. To date we have not received the funds. This should have reduced the amount of the loan thus resulting in less interest during the life of the loan. Now we are out the money and have to pay the additional interest. More financial impacts. What is it called when someone takes money from your account and does not pay it back? In the state of New Mexico it is considered a fourth degree felony if the value of the misappropriated property is at least {$500.00} but less than {$2500.00}. We should have been given the opportunity to roll those funds against our loan. XXXX owes us the unauthorized funds they paid to the builder. To date XXXX has not credited our loan or refunded the monies since the date of closing.
5. When we received the final papers for the close, we had concerns about the out of state notary forms. We share this concern but were told just have them line through the state and write the correct one in. We took the papers to the XXXX Branch identified by BBVA and ask them to notarize. They were unable to notarize the forms due to them being out of state. We turned them over to compass on the date they were due.
6. I had to follow up with phone calls to both the branch office and to the post-closing department to determine if the loan was in fact closed. We never had a formal closing. In an email response, I was told that it had arrived and should get delivered in the next day. Never did receive any confirmation.
7. We then received a past due notice from BBVA Compass concerning the interest on the construction loan and some additional fees. We took this to the local BBVA Branch office to inquire as to what it was and to try to obtain information about our monthly mortgage payment. We were told to disregard the notice of interest and fees, that we should not have received it. We had to request an amortization schedule through the local branch so we knew what our payments were and when they were due. The information they had did not match the amount in the final closing documents. The amortization schedule does not match the payment amount we were told to pay and the dates are incorrect.
8. Most recently we went to a compass branch office to make our first payment because we had not heard from BBVA about our payments. At this time we met with another loan officer who told us she would assist us in getting this resolved. We provided this information as well as email attachments to support our concerns. At the time of this complaint she responded once saying she was working on it. We have not had any contact to resolve or discuss any of our concerns. I also contacted the complaint department to see if we could continue our compliant or if we had to initiate a new complaint. They have not responded.
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| 10/26/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I opened my account with XXXX on XX/XX/XXXX. On XX/XX/XXXX I deposited $9.90 for use in my account. These funds were deposited and made available to me. I was mailed a debit card for use on the account as well. Also on XX/XX/XXXX I noticed I was unable to initiate any transfers or ACH payments. I wrote out to the XXXX support at that time. XXXX from XXXX Support wrote out to me the following:
XXXX (XXXX Support) XX/XX/XXXX, XXXX XXXX PDT
Hi XXXX
Thanks for testing this out. Upon further research, I believe this due to a customer registration task that our parent bank, BBVA, needs to complete.
It should be solved by Monday or Tuesday at the latest, at which point I would like to follow up with you to confirm that your ability to transfer funds is restored.
Thanks again for your patience during this process.
XXXX
The XXXX Team
I waited until XX/XX/XXXX and tried again but was met with another error message. I wrote out and received a response:
XXXX (XXXX Support)
XXXX XXXX XXXX PM PDT
Thanks for following up XXXX -
I was just checking on your account when you wrote in. I am still pushing on our team for resolution and expect a response within 48 hours.
I know this is not ideal and is dragging past the first date I gave you, but thank you for your patience while I make sure you are set up.
Thanks, XXXX The XXXX Team
Then all of a sudden onXX/XX/XXXX I was informed of the following:
XXXX (XXXX Support)XX/XX/XXXXXXXX XXXX XXXX PDT
Hi XXXX,
After looking into your account errors I'm sorry to report that your account has been frozen by our research team, hence your inability to transfer funds.
They found some information during their review process that caused them to freeze, and your account will need to be closed. Prior to closure, the funds in your account will be sent to you via check.
I apologize for the negative experience you have received in this process, and if you have any questions or concerns please let me know.
SincerelyXXXX XXXX
The XXXX Team
We then engaged in a back and forth via email:
XXXX (XXXX Support)XX/XX/XXXX XXXX XXXX PDT
Hello XXXX -
We are working to get a cashiers check cut from the bank this morning to be sent to your business address - please let us know if you would like it sent to your personal address or something entirely separate and we will update the ticket.
Thanks,
XXXX
The XXXX Team
XXXX XXXX XX/XX/XXXX XXXXXXXX XXXX PDT
Where is my XXXX money?
I just hope that all of you and your companies' actions were justified because you have just opened up a whole new can of issues. I'm not the one and you picked the right person to do this to. This is basically XXXX and you know it. That's why you are telling me that you can't disclose the reasons. Well the moment you decided to freeze and close my account you made a mistake of not making sure I had my funds. This is a big problem.
On Mon,XX/XX/XXXX at XXXX XXXX, XXXX XXXX wrote:
While it may have not been your intention, the poor experience is here. As soon as I'm done with my school work I'm filing complaints against your company. The most critical issue of all is I don't have my funds. I asked you to expedite it but it's still not here. If you all can expedite the freeze and closure of my account then you can get me my money back there is NO excuse for this. I will not stand by and let you take advantage of me.
XXXX XXXX
XX/XX/XXXX XXXX XXXX PDT
I will literally take the time to sue you in court for witholding my funds fraudulently.
OnXX/XX/XXXX XXXX XXXX, XXXX wrote:
W
I just hope that all of you and your companies' actions were justified because you have just opened up a whole new can of issues. I'm not the one and you picked the right person to do this to. This is basically XXXX and you know it. That's why you are telling me that you can't disclose the reasons. Well the moment you decided to freeze and close my account you made a mistake of not making sure I had my funds. This is a big problem.
On Mon, XX/XX/XXXXat XXXX XXXX, XXXX XXXX wrote:
While it may have not been your intention, the poor experience is here. As soon as I'm done with my school work I'm filing complaints against your company. The most critical issue of all is I don't have my funds. I asked you to expedite it but it's still not here. If you all can expedite the freeze and closure of my account then you can get me my money back there is NO excuse for this. I will not stand by and let you take advantage of me.
XXXX XXXXXX/XX/XXXX, XXXX XXXX PDT
I just hope that all of you and your companies' actions were justified because you have just opened up a whole new can of issues. I'm not the one and you picked the right person to do this to. This is basically XXXX and you know it. That's why you are telling me that you can't disclose the reasons. Well the moment you decided to freeze and close my account you made a mistake of not making sure I had my funds. This is a big problem.
While it may have not been your intention, the poor experience is here. As soon as I'm done with my school work I'm filing complaints against your company. The most critical issue of all is I don't have my funds. I asked you to expedite it but it's still not here. If you all can expedite the freeze and closure of my account then you can get me my money back there is NO excuse for this. I will not stand by and let you take advantage of me.
XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX PDT
While it may have not been your intention, the poor experience is here. As soon as I'm done with my school work I'm filing complaints against your company. The most critical issue of all is I don't have my funds. I asked you to expedite it but it's still not here. If you all can expedite the freeze and closure of my account then you can get me my money back there is NO excuse for this. I will not stand by and let you take advantage of me. XXXX (XXXX Support)XX/XX/XXXX, XXXX PM PDT
Hello David,
I understand that this can be a confusing and poor experience for you, which is never our intention.
What I can tell you is that our research team reviews a broad spectrum of information including financial, legal and social data relating to our customers and that we try to take a global view of each customer to determine eligibility.
I hope you understand we cannot disclose XXXX specific criteria for account eligibility.
Sincerely,
XXXX
The XXXX Team
XXXX XXXX XXXX XXXX, XXXX PM PDT
You did not answer my question
What kind of information is causing the closure of my account?
XXXX (XXXX Support)
XXXX XXXX XXXX PM PDT
Hi XXXX,
Again, I am very sorry about the experience you are having with us and the lack of clear communication.
We certainly have a lot of improvements to make through this stage of XXXX testing, some that I have learned from your situation.
I reached out to our deposit operations group to get your check $XXXX sent as soon as possible, though in all honesty this will probably not be until Monday of next week.
I know this is not ideal or what you asked for, but it is the best I can offer currently. Please let me know if there is anything else I can do to help in the meantime.
Thanks, XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX PDT
You all have me very.... heated and angry this is not something that you write to tell them over a support thread. A call would have been appreciated but it appears that you all just do not care enough to be personable.
Also I'll need that check expedited not some regular business day crap. I will also be reporting this to the Consumer Financial Protection Bureau as well as any and all bank regulatory factions.
On Fri,XX/XX/XXXX at XXXX XXXX XXXX XXXX wrote:
That's really bad not only has this left me with a negative experience but it was also be negative on you all's part. Since I plan on reporting my negative experience on any and all outlets including all social media and review sites that XXXX is listed with. How can one be so vague and I get no notification except now that you have told me?
XXXX XXXXXX/XX/XXXX XXXX XXXX PDT
Also I'll need that check expedited not some regular business day crap. I will also be reporting this to the Consumer Financial Protection Bureau as well as any and all bank regulatory factions.
That's really bad not only has this left me with a negative experience but it was also be negative on you all's part. Since I plan on reporting my negative experience on any and all outlets including all social media and review sites that XXXX is listed with. How can one be so vague and I get no notification except now that you have told me?
XXXX XXXXXX/XX/XXXX, XXXX XXXX PDT
That's really bad not only has this left me with a negative experience but it was also be negative on you all's part. Since I plan on reporting my negative experience on any and all outlets including all social media and review sites that XXXX is listed with. How can one be so vague and I get no notification except now that you have told me? XXXX XXXX XX/XX/XXXX, XXXX XXXX PDT
Whoa there. What kind of information are you speaking of?
I verified my address and they still have failed to return my money.
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| 03/06/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Back in XXXX of XXXX, I opened an checking/savings account with BBVA compass. In XX/XX/XXXX, my account was defrauded after my wallet was stolen. I filed a police report the following day after my wallet was taken. I alerted Compass bank of what happened that day as well. Initially they had to freeze the account while investigating the fraud. Someone deposited two fraudulent checks in the account and withdrew all of the money out of it. They bought several money orders and other things at a XXXX in Georgia. At the time, my residence was in Alabama. This occurred a few months before I went away to basic training for the United States XXXX. While the investigation was going on, a new account was opened and this is where I had my work paychecks and other monies deposited into this new account. I was also issued a provisional credit from Compass in this new account. In XXXX of XXXX, I go away to basic training for the XXXX. I never heard anything about the matter since then. I was under the assumption everything was cleared up and I never once got a phone call about the matter again. I never had anymore money deposited into the account after that because I stopped working at the job I had at the time to prepare for my leave for the XXXX. For 2 months from XXXX to end of XXXX of XXXX, I had no access to my cellphone as I was in basic training and my phone sent to my dads and it was shut off. Upon graduation in XX/XX/XXXX, I still received no letters, emails or calls about the account. Once again I was under the impression, everything was fine so I had no reason to think about it. At this point, my mind was on other things.
Fast forward to XX/XX/XXXX, I finish my technical school and I end up being stationed in XXXX for the XXXX. I'm living my life, doing my job for the military, I had no other personal matters back in states so I had no reason to think there was something amiss with Compass bank. I end up being deployed right after finishing and I spent some time overseas. Fast forward to XX/XX/XXXX, I come back to the states for a week during leave to visit family back in Alabama. I get a phone call from a man named XXXX who was with a debt collection agency saying that I owe compass bank over {$2500.00} after an account I had with them was overdrawn and had been so for several months. I was blown away by that because I hadn't received any correspondence from Compass Bank in regards to an overdrawn account. He wasn't able to provide details except that the account that I had with Compass had been charged off in XX/XX/XXXX as it had been overdrawn for over 90 days. I called Compass the same day and I ended up getting passed around on the phone between departments. When I asked why the account was overdrawn, they couldn't provide an answer since it happened back in XXXX. I have a security clearance from the government. This put my security clearance and livelihood from the military in jeopardy due to the fact that, this had been on my credit report at one time and I could have lost the clearance. I had to make an arrangement to pay the debt in order to keep my clearance. Also I was told that, if I had let it go and not paid, I wouldn't be able to open a checking account or any account with any financial institution. That's exactly what I did, I made an arrangement and would pay in installments. I knew I was going back overseas so I had to make some type of arrangement to keep my clearance and due to the fact, I wouldn't be able to deal with this overseas. I wasn't thinking about Compass bank while serving my country.
I'm still living overseas. I'm on leave for a few weeks until I get back. This hasn't been resolved. Each time I'm able to call back while in the states, I'm either no able to get thru as the BBVA Compass Bank calling system is severely messed up. I had to call 3 times back to back because the answering service was not working ( i.e. you're told to press " XXXX '' and you do, but it doesn't register ) When I am able to get through, I'm told I have to speak to the Chargeback Team, which also takes forever to get through to them. There have been times throughout the day, I've had to call 6 times in a row but after all of the waiting, I get a voicemail. Then when I am able to speak to someone in that department, they tell me I have to speak to Client Care Fraud, who then tells me to speak to the Chargeback team and vice versa. It's this constant back and forth. Then one person told I should go into a local branch for more assistance. I'm thinking, " why do I need to go into a local branch, if you're a corporate level? Shouldn't you all have that same information that a local branch would? '' I believe she was telling me that in order to get me off of the phone. I wasn't sure how that would help me in this situation.
As of XX/XX/XXXX. I have one more week of leave before I have to go back overseas. I called Compass Friday XX/XX/XXXX. I was finally able to get a clear answer about why they charged off the account initially. Per an agent on the phone, I was told that the original dispute that was filed claimed there was fraud on the account and certain charges that were disputed didn't line up with the video. They said there were charges disputed that weren't fraud. I specifically mentioned only charges that happened in GA. These were XXXX and I believe some XXXX type charges. As a result, they denied the claim. Clearly back in XXXX, there had to have been a miscommunication. That was the first time I had heard about why the claim was denied. It took all of this time to get to that answer. The call ended up being dropped and I ended up calling back on XX/XX/XXXX ( today ) I was able to get through and I'm sure they saw that I called many times before -- this lady picked up after I was transferred and she was very rude, there wasn't even a " Hello '' it was more like " what do you want? '' type of answer. Actually had the nerve to ask me " well why are you waiting in XXXX to call about this when it happened in XXXX? " I mentioned, that this wasn't my first time calling. I've called many times since the account was charged off. I haven't been able to get a clear answer from anyone, when I asked about the fraud claim. It seemed she was blaming me instead of trying to help. I let her know, that this is the first time I'm hearing about the denial of the claim in XXXX. I also mentioned that it was unacceptable and I wanted some type of reprieve. I mentioned, I'm in the military and I had been away overseas. Not one time I was away or even in the states, Compass tried to contact me. They could have sent an email, as they had that information when I originally signed up for an account. My whole thing is that, it's not too much about the money I've paid on this, it's the principle as a consumer. Someone commits a crime against another and when you do everything that's asked of you, but you're the one treated like a criminal. The people who did this probably went and did this to other people. Then when I do call, they mention the fact that I have been paying on this and I'm like " you would do the same thing if you had a security clearance and it could be taken away because of a debt on your credit report or if there is any kind of blip with your finances '' Of course I'm going to pay if it means I keep my livelihood.
The lady whom I spoke with, said she would get a supervisor to call but I have yet to hear from one. I don't believe she actually sent it to a supervisor. I'm going to keep calling every single day while I can until this is completely resolved. This is unacceptable and terrible customer service. I will keep calling until something is done. When you do what is asked of you and they treat you like a common criminal, it's not right. I serve my country and work my tail off everyday, I shouldn't have to come back to the states to deal with this and I shouldn't have to keep dealing with my I'm overseas or deployed when I have other things I should be focusing on. There was no type of compassion with these customer service agents, just rudeness and a willingness to pass you over to someone else to get you off of the phone. I bet if this happened to one of them, they would feel the same way I'm feeling. I'm going to keep fighting on this.
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| 08/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Dear CFPB, bellow is a list of prove that BBVA bank didn't follow administrative procedures in regard the loan they gave me based on the fact that U.S. Government is in bankruptcy since XXXX and stripped me as anyone else to pay lawfully for anything where the promissory note had to be taken to the treasury to discharge the due, not debt since I was never paid lawfully in my life and the debt is the debt of the U.S. since major changes in the banking system of this nation. The BBVA bank ( former Compass Bank ) switched the " Obligation of the U.S. onto me by handing over to me the mortgage agreement to sign it knowing well that there is now way to pay for anything and soon or later they will claim the property back while under the state of emergency all loans are based on the state of emergency where it is " all registered '' to the state for them to take care of it since they own " all properties '' as a collateral to the bankruptcy confirmed by the 73rd Congress 1st session Senate report 43 pg.13 stated bellow and each state in the union gets federal funds in order to discharge lawfully any dues but they are not doing it.
I contacted the BBVA in regard this issue, explained them these major points, send them the evidence, spent 2 hours on the phone even with senior manager or representative of the bank explaining them what they have done and how it should have it been done but to this day I didn't receive any rebuttal, explanation or comments on the issue I presented them. Even talking to them over the phone didn't bring any fruits and the only thing they could do as they told me is to take credit or debit card so they are programed to do so much only and disregard anything else even under FDCPA they have to respond anything is given to them to look at. They keep sending their bills and never mention anything related to what I sent them already 4 times registered mail with green return confirmation receipt since last XXXX which proves that they do not want to debate it but insist to rake in another promissory notes which they failed to discharge after me signing it the first time.
Facts : 1913 FRA sect.16 - paved the way for foreign private banking - 1913 FRA sect.16 - Federal reserve notes, to be issued at the discretion of the Board of Governors of the Federal Reserve System for the purpose of making advances to Federal reserve banks through the Federal reserve agents as hereinafter set forth and for no other purpose, are hereby authorized. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal reserve banks and for all taxes, customs, and other public dues.
38 stat ch.6 pg 265 Issuance - Federal reserve notes, to be issued at the discretion of the Board of Governors of the Federal Reserve System for the purpose of making advances to Federal reserve banks through the Federal reserve agents as hereinafter set forth and for no other purpose, are hereby authorized. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal reserve banks and for all taxes, customs, and other public dues.
12 U.S.C. sect.411 Federal reserve notes, to be issued at the discretion of the Board of Governors of the Federal Reserve System for the purpose of making advances to Federal reserve banks through the Federal reserve agents as hereinafter set forth and for no other purpose, are hereby authorized. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal reserve banks and for all taxes, customs, and other public dues.
18 U.S.C. sect.8 Obligation or other security of the United States defined - bonds, certificates of indebtedness, national bank currency, Federal Reserve notes, Federal Reserve bank notes, ... ... ... ... ..
1933 State of Emergency/Bankruptcy of U.S., PL 1 48 stat ch.1, H.R. 11654 - Declared National Emergency, gold, coins, certificates, confiscation, disabling Americans to pay lawfully.
1935 Social Security Act - Grants to states due to bankruptcy/gold confiscated causing hardship and no way to pay.
1940 Alien Registration Act/Smith Act - Registered every child born through birth certificate so the U.S. gov. knows how much of federal funds they have to supply to each state and that is another reason for Census to exist.
12 U.S.C. 95 ( a ) ( b ) - placed all loans under the state of emergency due to no lawful money and banned to possess such by Americans.
31 U.S.C. 3123 ( a ) ( b ) principal and interest ( part of PITI ) to be paid by the U.S. government/Secretary of the treasury.
31 U.S.C. 3124 obligations of the United States Government are exempt from taxation.
Taxes apply only to these aforementioned individuals : 26 U.S.C. 6331 ( a ) Levy and distraint - Levy may be made upon the accrued salary or wages of any officer, employee, or elected official, of the United States, the District of Columbia, or any agency or instrumentality of the United States or the District of Columbia, by serving a notice of levy on the employer ( as defined in section 3401 ( d ) ) of such officer, employee, or elected official.
BLD 5th definition - federal reserve note Form of currency issued by Federal Reserve Banks in the likeness of non-interest bearing promissory note payable to bearer on demand. The federal reserve note ( e.g. one, five, ten, etc. dollar bill ) is the most widely used paper currency. Such have replaced silver and gold certificates which were backed by silver and gold. Such reserve notes are direct obligations of the United States.
This proves that we own nothing ; 73rd Congress 1st Session Senate report 43 pg.13. The ultimate ownership of all property is in the State ; individual so-called ownership is only by virtue of Government, i.e. law, amounting to mere user ; and use must be in accordance with law, and subordinate to the necessities of the State.
James Traficant, Jr. ( Ohio ) addressing the House 1993, U.S. Congressional Record, XX/XX/XXXX Vol. 33, page HR-1303 " Mr. XXXX, we are here now in chapter 11.. Members of Congress are official trustees presiding over the greatest reorganization of any Bankrupt entity in world history, the U.S. Government XXXX We are setting forth hopefully, a blueprint for our future. There are some who say it is a coroners report that will lead to our demise.
3 important case laws ; 1 : First National Bank of Montgomery vs. Jerome Daly - bank admitted that they have no money but using people 's signature to generate credit - this was also proved by Congressman XXXX and XXXX XXXX on floor of the Congress back in XXXX 's.
2 : Case No. XXXX XXXX XXXX XXXX XXXX - no money in existence but signature generates the credit.
3 : MEMPHIS BANK & TRUST CO. v. GARNER ( XXXX ) - U.S. Supreme Court ruled that Federal Reserve Notes can not be taxed.
PITI - Principal, Interest, Taxes, Insurance - Principal and Interest is taken care of by 31 U.S.C. 3123 ( a ) ( b ). Taxes is taken care of by 26 U.S.C. 6331 ( a ), BLD 5th definition of Federal Reserve Note - Form of currency issued by Federal Reserve Banks in the likeness of non-interest bearing promissory note payable to bearer on demand. The federal reserve note ( e.g. one, five, ten, etc. dollar bill ) is the most widely used paper currency. Such have replaced silver and gold certificates which were backed by silver and gold. Such reserve notes are direct obligations of the United States.
Federal Reserve Note = IOU, Promise to Pay. Federal Reserve Bank web site confirms that their notes are not backed by anything and these notes are the obligation of the U.S.
Looking at this evidence is prove that no one complies with the Art.4 sect.1 Full faith and credit clause.
Thank you for your attention.
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| 05/09/2018 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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Payments are not being applied correctly and unethical, deceptive, and possibly fraudulent behavior being conducted by BBVA Compass Bank.
In XX/XX/XXXXI took out an Auto Loan that was secured by BBVA Compass. I filed for chapter XXXX bankruptcy in XX/XX/XXXX and it was discharged in XX/XX/XXXX. For the life of the loan I have never submitted a payment 30+ days late. During my bankruptcy period I continued to make timely payments.
Since filing for bankruptcy all my payments have been processed via in branch cash payments. BBVA Compass has disabled my online access due to the bankruptcy. BBVA Compass Bank has placed a restriction on my account internally. The restriction prohibits any employee from BBVA Compass Bank that is in a physical branch, call center customer service, or loan department to assist me in serving the account or answering any questions in regards to my account. I am not even able to receive a statement from any of the sources mentioned above. Every branch that I have been into and every department that I have contacted through the customer service number has told me they need to redirect me to a specialized " Bankruptcy Department '' in order to even assist with most basic questions and requests. The special conditions placed on my account have stemmed some serious issues. Ever since my account was moved internally to this " Bankruptcy Department '' some payments have not been processed correctly. This may be due to the restrictions on my account or with the change in software systems internally as the employees have stated there new system has caused a lot problems in there transition. I always take a receipt after a payment in order to verify the transaction was processed, but I do not store the receipt.
On XX/XX/XXXX I went into a branch to make a payment as usual. The teller informed me that account stated I was 90 days past due, but the teller recognizing me from coming in every single month only to make this auto payment knew that this could not be accurate. So she attempted to sit me down with a banker and the branch manager in order to attempt to resolve the issue. The teller notified the branch manager that I have been coming every month and making payments and is not sure how it would show no payment for three months. I unfortunately never stored the receipts as I only took the receipts to verify the teller processed the transaction, there was no way for me to see if it was actually being applied to the loan because they disable my online banking and refuse to provide me statements via mail. The Branch manager and banker were unable to assist me because my account was moved to this bankruptcy department and they were informed only they could service the account and assist with any disputes. The branch manager and Banker attempted multiple times to get in contact with this " Bankruptcy Department '' but were unsuccessful after multiple days of attempts. They emailed the department and called, but no response. I also was attempting to reach the " Bankruptcy Department '' after numerous phone call attempts ( XXXX XX/XX/XXXX ), no call back was achieved and the bank internally was still unable to get a reply. In fear of getting my vehicle repossessed, and not retaining my receipts, I decided to make the three months payment that was past due in order to bring my account current an amount in excess of {$1700.00} between XX/XX/XXXX-XX/XX/XXXX. This was to bring my payments to current.
The Branch and I knew that I was making payments every month but there was no proof without the receipt. After this point I decided to hold on to all my receipts in case this occurred again.
Unfortunately the issue did arise again. On XX/XX/XXXX I walked into a branch to make a payment and the teller again was puzzled as it stated that I was again 90 days past due. It seems that some payments post but most do not. This time I had proof and the receipts to show that my payments are not being applied. The banker and manager filed an internal investigation in regards to the matter. I was told someone was going to reach out to me within 72 hours of XX/XX/XXXX in order to discuss the situation but that has not occurred. The Branch manager was facing the same issue as before because no matter what internal department or authority the manager attempted to reach everyone said the same thing only the " Bankruptcy Department '' can handle this account. The bank attempted numerous times to contact this " Bankruptcy Department '' via phone and email no success. I was also attempting to reach them. I called customer service several times ( XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX ). I continue to be deceived and lied to by the phone representatives. No one is able to assist me not even the supervisors of the call center.
My phone calls all go through the same cycle. I call in to customer service, and the first point of contact tells me that they need to transfer me to the " loan department '' who usually service loan accounts. Once I reach the " loan department '' they all tell me the same thing sorry we can not help you we have to direct you to the " bankruptcy department ''. I try and explain to the supervisor of the " loan department '' that there is no one calling me back or reaching out to me from this so called " bankruptcy department '' after over a dozen personal and internal branch attempts to reach this department via phone and email. The supervisor states that he will escalate this situation to the " corporate office '' and I will receive a phone call within 24 hours, and the employee also state that he will call within 24 hours to ensure I received that phone call from the " corporate office ''. This exact scenario has happened three times. As if it is a scripted response. Not once did I get a call from any one at BBVA ; not the corporate office nor the employee to verify that I received the call. I do have all these phone calls recorded and employee IDs.
I do want to keep in mind that I am towards the end of the loan term and I have high amount of equity within the vehicle.
The Branch manager who has been the only person attempting to assist me has found out that internal branch payments made on loan accounts that are in Bankruptcy restriction do not get processed sometimes and payments should be mailed directly to this " bankruptcy department ''. This information was never relayed to me nor did the branch ever say anything as they continued to my payments for months. The Manager is attempting to fix the situation but has no authority as the Branch manager can not reach the " Bankruptcy Department '' either to remedy the situation. Even the banks district operations manager is being refereed to this " Bankruptcy Department '' and has no success in establishing a connection with department.
No one has the authority to help me besides this " Bankruptcy Department '', which at this point may not even really exist. When you call this " Bankruptcy Department '' it rings for about a minute and then a voicemail recordings comes on to leave your information for a call back. Between the local branches and I over twenty attempts have been maid via phone and email to get response back. Not only are my payments not being applied the company is also misreporting information to the credit bureaus. This is not the first time BBVA Compass has not been applying loan payments to my account, it is the first time I caught them.
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| 06/21/2020 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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THIS IS HEREBY LEGAL NOTICE THAT BBVA COMPASS BANK HAS WRONGFULLY DELIBERTLEY AND ILLEGALLY WITH THAT OF FORETHOUGHT AND INTENT.
BBVA BANK CLOSED MY CHECKING AND SAVINGS ACCOUNTS YESTERDAY MORNING DURING THAT OF AND FOR FILING SEVERAL VALID DISPUTE CLAIMS, WINICH IS IN DIREECT VIOLATION OF THE FEDERAL FAIR CREDIT BILLING AND REPORTING ACT, REGULATION E, THE FEDERAL AND MINNESOTA STATE ELECTRONIC FUNDING TRANSFFERD ACT, AND THAT OF F.D.I.C RULES AND REGULATIONS AND LAWS. AND MINNSOTA STATE BANKING LAWS. THE LAW CLEARLY STATES THE BBVA BANK, MY NOT THREATEN TO NOR TAKE ANY ACTIONS THEREOF TO RESTRICT IN ANYWAY NOR, CLOSE AN ACCOUNT DURNIG THAT OF ANY VALID DISPUTE PROCESS OR, FOR FILING ANY VALID DISPUTE CLAIMS.
FURTHER BBVA BANK CLOSED MY ACCOUNT YESTERDAY XX/XX/XXXX, AT APPROXIMATELY XXXX. THIS IS ALSO IN DIRECT VIOLATION OF BOTH FEDERAL AN STATE BANKING LAWS. WHICH CLEARLY STATES IT IS REQUIRED TO GIVE THE CUSTOMERS NO LESS THE 60 DAYS NOTICE IN WRITING BEFORE ANY FORCED ACCOUNT CLOSURE BY THE BANK FOR ANY REASONS.
THIS THE IS NOW THE THIRD TIME BBVA, HAS TRIED TO CLOSE MY ACCOUNT. THE FIRST BEEING IN FEBUARY THIS YEAR AFTER COMPLAINING ABOUT THE BBVA NOT APLYING PROVISIONAL CREDIT FOR THE FILED DISPUTE FOR XXXX {$110.00}. WHICH AFTER CONTACTING THE OFFICE OF THE CFO, XXXX XXXX, AND HIS EXEUTIVE ASISSTANT XXXX XXXX. DUE TO BBVA, REFUSING TO APPLY PROVISSIONAL CREDITS AND THE REVERSING OF DISPUTES AND CREDITS WITH OUT PRIOR NOTICE OF THE MERCHANT OR PROVIDING ME WITH THE MERCHANT REPONSE, THIRTY DAYS OR LESS LATER. ALL OF THE ABOVE ACTIONS WERE VIOTIONS OF FEDERAL AND STATE BANKING LAWS.
THIS WAS A COMMON PRACTICE BY THAT BBVA, FOR ANY AND ALL FILED DISPUTE CLAIM WITH THAT OF THE BANK. I HAD CONTACTED BOTH MS. XXXX, AND XXXX XXXX, WITH BBVA CLIENT CARE SOLUTIONS, YESTERDAY XX/XX/XXXX BY TEXT AND EMAIL. THE ONLY RESONSE I RECEICED BACK WAS FROM MS , XXXX, WITH A ONE LINE SENTENCE INFORMING ME TO OTAIN MORE INFORMATION ABOUT MY ACCOUNT CLOSURE BY CONTACTING THE FRAUD DEPT. WITH AN PHONE NUMBER TO CALL.
I SPOKE TO THE FIRST REPRESENTATIVE WHO STATED QUITE STRONGLY THAT YOUR ACCOUNT WAS CLOSED BECAUSE YOU FILED TO MANY DISPUTES I REPLIED BACAK THAT THE LAW DOESNT STATAED A LIMIT OD HOW MANY DISPUTES I AM ALLOWED TO FILE. I FURTHER INFORMENT HER THAT THE CLOSING OF MY AACOUNT FOR THAT REASON WAS AN CLEAR VIOLATION OF BOTH FEDERAL AND STATE BANKING LAWS. AND THAT BY THAT SAME FACT MEANS THAT ALL OF THE REMAINING PENDING DISPUTE CLAIMS UNRESOLVED MUST NOW BE RULED FINAL AND IN MY FAVOR. AND THAT THE CLAIMS WITH NO PROVISIONAL ADDED ARE PAYABLE NOW IN FULL. SHE AGAIN STATED THIS WAS NOT THE LAW. I REPLAIED AGAIN AND INFORMED THE REP. THAT SHE WAS IN FACT WRONG.
I DEMANDED TO SPEAK TO THE EXECUTIVE OVER HEER FRAUD DEPT. SHE REFUSED SEVERAL TIMES. I INFORMED HER AGAIN THAT SHE WAS IN VIOLATION OF THE FEDERAL FAIR CREDIT BILLING AND REPORTING ACT. BY REFUSING TO PUT ME THROUGH TO HER SUPERIORS. SHE THEN PUT ME ON A LONG HOLD, LATER A OTHER WOMAN CAME BACK ON THE LINE, SHE IDENTIFIED HER SELF BY THE NAME OF ONLY XXXX THE DEPT. MANGER, I RETIERAATED TO HER THAT BBVA, WAS VIOLATING THE LAW WITH CLOSING OF MY ACCOUNT. WITH OUT THE REQUIRED 60 DAYS NOTICE, AND DURRING A VALID DISPUTE CLAIM PROCESS.
I FURTHER INFORMED HER THAT ALL DISPUTES FILED ARE NOW AND IMMEDIATELY FINAL AND CONCIDER IN THAT OF MY FAVOR AND ANY DISPUTES WITH NOT GIVEN AND RECEIVED PROVISIONAL CREDIT FOR ALREADY BACK TO MY ACCOUNT ARE PAYABLE NOW IMMEDIATELY ALONG WITH THE BALANCE OF BOTH MY CHECKING AND SAVINGS ACCOUNTS. I ALSO DEMANDED AN IMMEDIATE COPY OF MY ACCOUNT STATEMENS BE EMAILED TO ME SHOWING MY ACCOUNTS BALANCES AS OF TODAYS DATE XX/XX/XXXX. SHE REPLIED AND REFUSED ALL OF MY STATED DEMAND AGAIN I REITERATED SHE WAS VIOLATING THE LAW. SHE STATED AND REPLEID SHE WAS NOT. AND INFORMED THAT BBVA SECURITY DEPT. WOULD BE ISSUING ME A CASHSIERS CHECK FOR THE REMAINING AMOUNT BALANCES ON MY ACCOUNTS THE FOLLOWING DAY XX/XX/XXXX.
I ALSO INFORMED HER THE MY MAIN SOURCE OF INCOME IN FROM THAT OF SOSCIAL SECURITY AND BBVA, SEIZING OF THE MY ACCOUNTS AND FUNDS IS INFACT AN FEDERAL CRIMINAL OFFENCE. I RECEIVED A CALL FROM MS XXXX XXXX, FROM THE FRAUD DEPT. THIS MORNING XX/XX/XXXX AT XXXX. AFTER LEAVING AN VOICEMAIL WITH XXXX XXXX, ASSISTANT TO THE CFO, XXXX XXXX.
SHE AKED IF I HAD RECEIVED MY CHECK TODAY. I INFORMED HER THAT I HAD NOT RECEIVED ANYCHECK PAYMENT TO DATE XX/XX/XXXX, I REQUESTED TO KNOW THE AMOUNT OF THE CHECK SHE SENT. SHE REPLIED THAT SHE DIDNT HAVE THAT INFO. I INFORMED HER OF THE THREE DISPUTES THAT MY LAW MUST BE PAID NOW. SHE STATED THAT SHE WAS NOT WILLING TO COMMENT OR DISCUSS PAYMENT ON ANY DISPUTES. I DEMANDED AN IMMEDIATE COPY CHECKING AND SAVINGS STATEMENTS ALONG WITH COPY OF CHECK SENT. SHE STATED AGAIN, THAT SHE WOULD NEED TO SPEAK WITH THE SECURITY DEPT. AND CALL ME BACK TODAY, AS OF XXXX. TODAY I HAVE NOT RECEIVED A CALL BACK OR ANY DOCUMETATION.
THIS IS HEREBY LEGAL NOTICE THAT BOTH MY CHECKING AND SAVINGS ACCOUNTS ALONG WITH CARDS BE REINSTATED IMMEDIATELY IN GOODSTANDING. AS BBVA, HAD NO LEGAL RIGHT TO RESTRICT, CANCEL NOR CLOSED MY ACCOUNTS. IF BBVA CONTINUE TO REFUSE AND REACTIVE MY ACCOUNTS AND CARDS IN GOODSTANDING NOW AND IMMEDIATELY!!! I WILL BE FILLING MY COMPLAINTS WITH THE FTC, XXXX, FDIC, THE CONSUMER FINANCIAL PROTECTION BUREAU, THE AGO IN MN AND AL, THE FEDERAL OFFICE OF THE COMPTROLLER CURRENCY AND IF NECESSARY I WILL BE FILING CIVIL LEGAL COURT ACTION AND SUING FOR MONETARY, COMPENSATORY, TREBLE AND PUNITIVE DAMAGES.
FURTHER PER RECEIPT OF THIS CORRESPONDENCE TODAY THIS IS LEGAL ACTION THAT MY IS TO BE REPORTED IN EXCELLENT AND IN GOODSTANDING FOR THE NEXT 7 YEARS TO ALL THE MAJOR CREDIT REPORTING BRUEAU. ANY AND ALL NEGATIVE REPORTING OR INFORMATION WITH REGAURDS TO THE WILLFUL AND ILLEGALLY CANCELLATION AND CLOSURE WITH THAT OF BBVA BANKS. WILL RESULT IN IMMEDIATE CIVIL LEGAL ACTION AND ADDITIONAL DAMAGES.
RESOVE THIS MATTER IMMEDIATELY NOW AND AS OF TODAY!!! ALL AMOUNTS MONEYS AND FUNDS PAYMENT ARE DUE BACK TO ME IMMEIATELT AND AS OF TODAY!!!
THIS IS HEREBY LEGAL NOTICE FOR DEMAND OF PAYMENT DUE NOW IMMEDIATELY!!!
{$1000.00} BALANCE CHECKING ACCT.
{$9.00} BALANCE SAVINGS ACCT.
{$56.00} PAID BOX CHECKS {$250.00} DISPUTE CLAIM XXXX {$85.00}, {$170.00}.
{$340.00} DISPUTE CLAIM XXXX XXXX XXXX.
TOTAL : {$1700.00} XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX MN XXXX C. XXXX XXXX XXXX, XXXX Cc : XXXX XXXX XXXX XXXX BBVA USA CEO.
XXXX XXXX, Chief Operating Officer.
XXXX XXXX XXXX, General Counsel and Secretary.
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| 05/27/2021 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
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To whom it XXXX concern : My name is XXXX XXXX, I would like to file a complaint, and even file a lawsuit against the bank BBVA or BBVA Compass whichever they continue to go by. My complaint is about the constant double charging that is being taken out of my account. If there is a transaction and the initial day is the 4 then why am i getting posted pending transactions, and more of my money is being taken out and it's showing that it was taken out on the initial day but again after posted to account. This is why you dont a double charge because they can jus take it out again whenever they are ready to post transaction, and if this is not what it sound likethen why do I end up in a negative ; or why does it take five to a day to process a transaction if the money is being taken already out. It's so either the bank or the merchant can double charge we and i think its the bank, because it states on there, Processing times of your transactions will differ depending on how the transaction was conducted ; for example, the system will process certain electronic transactions immediately, as they occur, however, other transactions, such as check transactions can not be processed until the bank receives the check for processing. So none of my transactions are used by checks and there are instances where the same merchant will take 5 processing days post authentication that same day I made the transaction. They also state Your Posted Balance is your account balance based solely on items that have been posted to your account and does not reflect any holds placed on your account., that doesn't make any sense cause so if there hold still that mean that the hold that is being discussed can be taken out again after posted to account The way that it is going about is by whenever a transaction happens instead of the transaction saying post transaction is says pending and i notice that while the payment is pending they are allowed to not only take out the payment but also take it out again, and this way it doesn't look that my account is getting double charged but in reality it is, either through my bank or the merchant. Either way I would like my money back, so once the transaction starts it takes the money out also it goes into pending and then when it is posted the same amount is being taken out again that is how the double charge is not noticed and that it can happen over and over again. I called the bank and they just hung up on my and the dates in question are ; XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$8.00} XXXX 'S XXXX XXXX XXXX CA XX/XX/XXXX CREDIT FOR CHECKCARD XXXX {$6.00} XXXX XXXX XXXXXXXX XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$26.00} XXXXXXXX XXXX XXXX XXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$4.00} XXXXXXXX XXXX XXXX XXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$3.00} XXXX XXXX XXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX IN {$7.00} XXXX XXXX XXXXXXXX XXXX XXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$4.00} XXXX XXXXXXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$1.00} USPS CHANGE OF ADDRESS XXXX TN XXXX DEBIT FOR CHECKCARD XXXX {$4.00} XXXX XXXXXXXX CA XXXX DEBIT FOR CHECKCARD XXXX {$25.00} XXXX XXXX XXXX XXXXXXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$8.00} XXXX XXXXXXXX XXXX # XXXX XXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$22.00} XXXX XXXX XXXX XXXXXXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$7.00} XXXX XXXX XXXX XXXX XXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$8.00} XXXXXXXX XXXX XXXXXXXX XXXX XXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$20.00} XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$11.00} XXXX XXXX XXXX XXXX XXXX CA XXXX DEBIT FOR CHECKCARD XXXX {$9.00} XXXX XXXXXXXX XXXX DEBIT FOR CHECKCARD XXXX {$1.00} XXXX XXXX XXXX XXXXXXXX CA XX/XX/XXXX ATM WITHDRAWAL - XXXX VISA XXXX {$20.00} XX/XX/XXXX CARD XXXX ATM -AT XXXX XXXXXXXX XXXX XXXX CA XX/XX/XXXX CHECKCARD PURCHASE - XXXX XXXX XXXX XXXX {$5.00} VISA XXXX CARD XXXX POS -AT XXXX XXXX XXXX XXXX CA XX/XX/XXXX CHECKCARD PURCHASE - XXXX VISA {$5.00} XXXX CARD XXXX POS -AT XXXX XXXX XXXX XXXX CA XX/XX/XXXX DEBIT FOR XXXX XXXX {$2.00} XXXX XXXX XXXX XXXX CA XX/XX/XXXX XXXX FEE {$0.00} XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$25.00} {$0.00} XXXX XXXXXXXX XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$25.00} XXXX XXXXXXXX XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$15.00} XXXX XXXXXXXX XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$20.00} XXXX XXXXXXXX XXXX DEBIT FOR CHECKCARD XXXX {$25.00} XXXX XXXXXXXX XXXX DEBIT FOR CHECKCARD XXXX {$15.00} Switchere XXXX XXXX DEBIT FOR CHECKCARD XXXX {$35.00} XXXX XXXXXXXX XXXX DEBIT FOR CHECKCARD XXXX {$51.00} XXXX XXXX XXXX XXXX CA XXXX DEBIT FOR CHECKCARD XXXX {$3.00} XXXX XXXXXXXX XXXX XXXX CA XX/XX/XXXX CHECKCARD PURCHASE XXXX XXXX XXXX # {$21.00} VISA XXXX CARD XXXX POS -AT XXXX XXXX # XXXX CA XX/XX/XXXX CHECKCARD PURCHASE - XXXXXXXX XXXX VISA {$18.00} XXXX CARD XXXX POS -AT XXXXXXXX XXXX XXXX CA XX/XX/XXXX CHECKCARD PURCHASE - XXXX XXXX {$15.00} VISA XXXX CARD XXXX POS -AT XXXX XXXX XXXX CA XX/XX/XXXX CHECKCARD PURCHASE - XXXXXXXX XXXX XXXXXXXX {$21.00} VISA XXXX CARD XXXX POS -AT XXXXXXXX XXXX XXXX CA XX/XX/XXXX CHECKCARD PURCHASE - XXXX XXXX XXXX XXXX {$62.00} VISA XXXX CARD XXXX POS -AT XXXX XXXX XXXX XXXX CA XX/XX/XXXX CHECKCARD PURCHASE - XXXX XXXX XXXX XXXXXXXXVISA XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$39.00} XXXX XXXXXXXX XX/XX/XXXX DEBIT FOR CHECKCARD XXXX {$14.00} {$0.00} XXXX XXXXXXXX XXXX CHECKCARD PURCHASE - VISA XXXX XX/XX/XXXX {$23.00} CARD XXXX POS -AT XXXX XXXX. Visa XXXXCA XXXX CHECKCARD PURCHASE - XXXX XXXX XXXX, XXXX {$15.00} VISA XXXX XXXX XXXX POS -AT XXXX XXXX XXXX XXXX CA XXXX CHECKCARD PURCHASE - VISA XXXX XX/XX/XXXX {$14.00} CARD XXXX POS -AT XXXX XXXXXXXX Visa XXXXCA XXXX DEBIT FOR CHECKCARD XXXX $ XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX CA XXXX XXXX FOR CHECKCARD XXXX $ XXXX XXXX 'S XXXX XXXX CA XXXX DEBIT FOR CHECKCARD XXXX {$3.00} XXXX XXXX XXXX XXXXXXXX XXXX CA XXXX DEBIT FOR CHECKCARD XXXX {$6.00} XXXX 'S XXXX XXXX CA XXXX DEBIT FOR CHECKCARD XXXX {$22.00} XXXXXXXX XXXX XXXX XXXX CA The List goes on to sum up of a total of {$1900.00} thats not including insufficient funds and all of the month of XXXX. And also items that were returned without my knowledge and overdraft payments Iwill attach all the documents that can support everything, and thank you for your time.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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On Saturday, XX/XX/XXXX, all accounts with Simple Online Banking were scheduled to be transitioned smoothly to BBVA USA. Customers received a single email on Saturday, XX/XX/XXXX, at XXXX ( CST ), which instructed patients that their accounts had already been transitioned over to XXXX and that customers ' " account number, routing number, debit cards, and even direct deposits were all maintained. '' The email continues by stating, " Here 's what to do next, '' and goes on to instruct customers to follow the hyperlink in the email, and " select Activate Your Online Banking. '' BBVA USA then directs customers to set up their login and simply begin using their online banking services.
I attempted to set up and activate my account around XXXX on Saturday, XX/XX/XXXX, and continuously received a " System Error '' message after inputting all of my sensitive data. When attempting to use the online Chatbot provided by BBVA customer service, the bot would state that it would connect me with a representative for assistance, however, the application simply stalled and would do nothing except repeat that it would connect to a representative.
Later in the day on Saturday, XX/XX/XXXX, the header along the page provided to Simple customers changed to state that Simple customers should simply login with their previous account information that was used for Simple Banking. When attempting to login with my Simple account information, I received the same " System Error '' message.
On Sunday morning, I again attempted to login to my account using my Simple Banking account information, and received a notice that " For security reasons, your Online Banking has been locked. Please use the Forgot Password or Forgot Username links to recover your credentials or call Online Banking Support at XXXX for assistance. '' I called the number provided, was told that I would be connected to the next representative, only to have the phone ring one time and then get disconnected.
Around XXXX on Sunday, XX/XX/XXXX, I continued to attempt to gain access to my account, only to receive a new version of the previous message, which simply stated, " For security reasons, your Mobile/Online Banking XXXX has been locked. Please call customer service at XXXX. '' I again attempted to call, with no answer.
At XXXX on Sunday, XX/XX/XXXX, I continued to try getting into contact with a customer service representative. After five attempts, all of which concluded with being hung up on, I checked the BBVA website and again a new message had replaced the header at the top, explaining that they knew this was not a smooth transition for everyone, but to call XXXX to speak to a representative to get your account up and running. I called three separate times, and each time was disconnected after being told I was being connected to a representative.
Around XXXX, the BBVA USA website again displayed a new header message, this time stating, " To Simple customers converting to BBVA : This has not been a good conversion experience for many of you. We know this, and we sincerely apologize. BBVA teams are working around the clock to understand the situation and make it right. Lines have been overwhelmed at our customer service center, leading to the service center being down. Again, we apologize for this and we are working to get it back online as soon as possible. Importantly, your debit card should be working as normal, even if you continue to experience issues with enrollment in online and mobile banking. We know not having online and mobile access to your account is unacceptable, and we will continue to do all we can to make this right. Additional updates will be provided as they are available. '' A similar message was posted on their XXXX page, where I discovered numerous complaints that made it seemed as though Simple Banking accounts had been locked, and that the customers who were actually patched through to a representative, ultimately had the representative " pretend not to hear them '' and briskly hang up the line. To offer two separate avenues of calling customer service, only to take down the customer service center, is ridiculous.
Through all of this, I have been unable to check my account balance, leaving me unsure of what charges have/have not gone through, nor have I received any updates discussing ways to receive updated account information, or when accounts are expected to be unlocked. BBVA is assuring customers that they can still use their debit cards, however, surely a bank can understand that one would not want to use their debit card without having any idea what payments have been published, thus affecting the available and current balance.
BBVA has provided no real help in even relaying the simplest information, as I had to search on my own to find all of these updates, and has provided no estimated date or time when accounts will be unlocked. To be unable to check on your own finances, especially when still dealing with the financial impacts of COVID ( requiring an even closer and current look at financial statements ), is absolutely ludicrous. The number of people afraid and/or unable to pay their bills right now because they aren't sure what their account balance is, is absolutely ludicrous. Not to mention the fact that, should someone be suffering from fraud, there is no way to not only check your account transactions and balance, but also no way of doing anything about it which feels as though it's an open door for massive amounts of customers to become victims of that fate, to be completely honest.
This transition has been scheduled for months, and the fact that it has failed so disastrously, with no end in sight, gives me sincere concerns for the internal procedures set in place at BBV USA Banking. Not only does it cause concern as a new ( unfortunately ) customer, but it also raises doubts as to the level and quality of security used at this banking company, especially when the accounts had " already been transitioned '' and all that was necessary was to login to see your account on this new platform. I have to say, it does not give me hope as a customer for any future issues that may arise, given that this company does not seem to have their customers ' best interest at heart.
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| 02/26/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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My whole issue revolves around how the Fraud Investigator at BBVA Check Fraud Claims Department treated me, the victim, like I was the one in the wrong. She judged me and made up her mind before even speaking with me! She had her finger pointing at me the entire time and made me feel helpless, like what I said wouldnt even matter!
On XX/XX/2020 I responded to a message on XXXX from a buyer who was interested in purchasing an item from me. The buyer asked for me to email my mailing address and contact information and let me know that they were going to mail me a check for payment. XX/XX/2020 the buyer messaged me via text message to let me know that the check should be arriving soon and provided me a tracking number. I believe it wasnt until XX/XX/2020 until I actually received the check in the mail. I decided to deposit it via banking mobile app. Funds were not immediately deposited to my account and were placed on hold. In the meantime I received another message from the buyer asking if I deposited the check yet. I let them know that I did so, but the bank has the funds on hold until the check is verified. Shortly thereafter on XX/XX/2020 I noticed that both of my accounts were frozen. I called the bank and was told that it was due to fraudulent activity brought on by that check I deposited. I then messaged the buyer to let them know what was going on with my account and asked them if the check was fraudulent. The buyer informed me that it was not, and seemed as if they had no clue as to why my bank was having any issues with depositing it for me. Over the phone I spoke with the fraud department at the bank and she treated me like I was the one behind this fraudulent activity! I provided the bank with every piece of evidence that I had to prove my innocence and to help them catch this criminal so they can be punished for their crime! But the bank fraudulent investigator maintained an attitude, speaking over me the entire time, and made me feel like my bank was not on my side at all! I dont like to be made a liar when I know Im telling the truths, and thats exactly what this XXXX XXXX XXXX woman was insinuating! I asked to speak to a supervisor or someone above her because I was going to bring it to their attention of how she was treating me, but she told me they dont have higher authority and she was the end of the food chain? Well, she told me she would leave my other account open, but will have to close the account I deposited the check into. Also said she would keep a really close eye on me and if this happened again that would be it for me! Like Im some child trying to deposit fraudulent checks on purpose!! On top of that, she told me that she would be charging me {$25.00} for a return check fee! I have never heard of such thing in my life! A return check fee is typically charged if I were to write the check and it bounced, not the receiving partys fault or problem! How am I to know if the check is good or not, isnt that what the bank is for and why they dont actually release the funds until they verify that info?! I told the fraud investigator over the phone that I am the victim here! The bank still has both my accounts frozen and my other account ( not the one that I deposited the check into ) still has money in it! The bank stole my money and is treating me like XXXX on top of the bull that Im having to deal with thanks to this XXXX who has caused this whole headache! I dont know who else to turn to in order to make BBVA see that the way their fraudulent investigator employee had treated me and the way she had made me feel, but something has got to be done about this! I do not feel safe as a BBVA customers any longer, they are not dependable and a reliable bank when it comes to the customers safety and security! The employees at BBVA judged and labeled me before even speaking to me in regards to this transaction, giving me nothing but attitude the moment I said hello! Honestly, since they did that to me Ive been feeling confused and lost in my thoughts. Still trying to figure out what I did wrong as the victim in this whole thing?
BBVA needs to not charge me that return check fee of {$25.00} since I wasnt the one whom account is was drawn off of! Plus, I never actually received any of the funds because they were never released to me! Also, they need to unfreeze my account so I can have access to my remaining funds and account online. From the way the bank fraudulent investigator employee had made me feel by placing additional stress and anger on top of what stress Im already dealing with in regards to what this person ( whom sent me the check ) did to me, I feel like BBVA owes me compensation, plus more for the pain, suffering, the troubles, and wasted energy that their employee caused me! Every time I think about how I was treated by their employee, I begin to get angry inside, and it completely takes my positive mood away, which causes me to not be able to think straight and focus on the things that I am trying to accomplish for the day. All because of how unfair and degrading that bank employee was towards me, by making me feel like I have to defend myself when Im the victim here! Im not the one to want someone to lose their job, because I know the struggle, but this bank employee whom claims to be the top fraud investigator needs to be taught not just told that she cant go around making assumptions and placing blame on customers when we are just the victims who are just as confused, lost, and now needing guidance on what to do next! I mean I was more concerned about if our identities or personal information are being compromised now by the scammers that have taken advantage of our innocents! What about the account holders of the account that the check was drawn off of, do they know this activity has taken place? I mean, think about it from my, the customers, the victims stand point ... yes, close my accounts so that way the scammers can not compromise my accounts as well, but then transfer my information and funds to a entirely brand new account as to not cause any additional stress on the customer than what they have just began stressing out about when they werent able to access their banking funds that they worked hard to earn!
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| 02/01/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American, Servicemember |
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According to my credit report, BBVA reported me ( 1 ) 30-days late for the month of XX/XX/XXXX. It was not intentional and I had made the payment within the appropriate time. They claim I entered the wrong account number ( they told me they have no proof ) on their web site when I made my payment ( about 20 days late, but certainly not 30 ). There was nothing I could have done to change the circumstances of that payment being negated as I was not notified it did not go through until after it was 30 days late. I had plenty of money in the bank, so no reason to believe it would not go through.
They denied me on my first request, but I asked them to reconsider as the mistake may have even been their fault. They said that they can't grant my request because under the Fair Credit Reporting Act they are obligated to report account history accurately. While it is true that creditors are required to report whatever they report in an accurate manner, there has to be a way to correct this if it were a mistake on their part or even a circumstance that might warrant an exception based on other positive circumstances. This would be completely at their discretion and not a violation of the FCRA. My very serious problem is since they reported me 30 days late, my credit scores have tumbled over 120 points. I did have a BK about 5 1/2 years ago and can not afford even one 30 day late on my credit report. To this point, I have been very diligent in keeping my credit spotless and understand how important this is. You will note that I have not had one 30 day late since this unfortunate event in XXXX and am about to lose all credibility because of this reported late payment.
I am submitting some additional facts regarding my pay record that show how much I paid on all my credit cards during that period and ironically, I even began paying down some balances which I believed would help me increase my credit scores. I have not had a 30 day late with BBVA in the past and you can see from my credit report, neither have I had one with any other creditor. I did make a payment in XXXX, but they show it as " failed ''. I was not notified of this until it was too late to do anything about it. The payment was made on the XXXX, reported by you on the XXXX, but I was not notified until after I was over the 30 day late, otherwise, I would have corrected immediately. As a matter of fact, I spoke with one of their phone reps two days before I received the 30 day late notice ( about a week after I was 30 days late ) and they never mentioned this situation.. I am showing documentation of my other credit card payments during this period and they total {$3700.00} which includes {$2700.00} balance reduction of my XXXX card and my XXXX credit card. I certainly would have paid the {$100.00} to BBVA before I paid down these balances if I was aware I was going to be 30 days late.. Why would I not pay the BBVA {$100.00} minimum payment when I knew that would be devastating. to my credit score? I had every intent and actually did make a payment to you, but the 30 day late occured because they said I entered an account number of my bank incorrectly. I have never had this problem with any other credit card company-ever and I am XXXX years old.. When I was speaking to their rep ( I believe it was on the XXXX ) I was looking at their app and the account number showing for XXXX was the correct one, However, their are two places the account number is posted within their website. The one I could see was the correct account number, but the rep stated that the one they use is on the left side ( identified as the " source '' ), which I could not see. I don't know how you had the right number in one place, but an incorrect one on the other? I only entered one number and don't understand how it could it be correct in one place and not the other. ( I have to make clear that the bank can not provide proof that I made that mistake and I can not prove they are wrong ). Bottom line is in light of my past record, I humbly requested they give me the benefit of the doubt.
I wouldn't ask if it wasn't so important. Without their assistance, all the hard work I have put into rebuilding my credit is negated by this one payment reported 30 days late. I have no other late pays on any of my accounts across my three credit reports.since XXXX.
Since this 30 day late is not a reflection of my current creditworthiness, I asked that they give me a second chance by deleting this late payment vis-a-vis removing this late payment on this account to the credit reporting agencies for the month of XX/XX/XXXX, which is fully permitted by the FCRA and not a violation of it. I am sure there is some procedure they could take when there are extenuating circumstances like this.
I suggested that they put me on auto payments or have me payi down my balance to assure them I am acting in good faith. they keep going back to the excuse they would be violating FCRA and could not make an exception.
If you would like to discuss this further or need more information, please let me know. I do have records to prove I made the above-stated payments during this period, which pretty much proves I had no idea I was 30 days late.
I have attached : 1 ) Proof of all the payments I made during that period totaling almost {$3000.00} ( with {$2700.00} in reduced principal of other credit cards ) which proves I certainly would have no reason to pay their {$100.00} minimum. By the way, I immediately brought the account current as soon as I found out.
2 ) Continuation of payment proof 3 ) BBVA statement for that month 4 ) My past payment history for BBVA 5 ) The bank statement from the bank I made the payment from If you can help me, I would appreciate it. I believe I have acted responsibly with my bills since my XXXX problem and 30 day late is not reflective of what my history shows. Since this has happened 3 of my credit cards have drastically reduced my credit lines and this has also effected my credit scores which have declined from about 685 to XXXX, so it is now down about 120 points ( how is that possible )?
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| 03/13/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On or about XX/XX/XXXX I received a two notices in the mail from BBVA Compass bank about two transactions of " Failed Scheduled Transactions ''. The notices are dated XX/XX/XXXX and XX/XX/XXXX. This triggered me to contact BBVA to find out about these transactions. These transactions turned out to be fraudulent. the information I was able to gathered turned out to be the tip of the iceberg. I was advised several ATM and Wire transactions totaling $ XXXXhad been completed over 30 transactions from XX/XX/XXXX to XX/XX/XXXX.
The next day my wife and I arrived at the local BBVA branch to make a claim for the unauthorized wire and ATM transactions. At that time the local banker advised the profile on my account had been changed. My contact telephone number had been changed, on-line banking was added to may account ( note : I had cancelled the on-line account when my parents passed away. The BBVA records will support there has not been an on-line account since XX/XX/XXXX ). In addition, PIN numbers had been changed/updated or added without my knowledge or consent. I have only one ATM card.
It became clear during my visit to the local branch someone had impersonanted my wife and the changes were complete.
Based these facts I believe XXXX has a serious breach in there security and the responsibility of securing my funds or to vet any person who attempts to make the changes described above without the person " personally '' going to the bank.
Let me repeat. Any changes made by BBVA was irresponsible, was not properly vetted and without my consent.
On XX/XX/XXXX the personal bank assisted to report all Unauthorized phone transactions ( ATM and Wire ) we completed all necessary forms ( so I thought ) and Case Numbers for both the Wire and ATM Dispute claims were completed. I was advised I would need to return to the back to complete and notarize Affidavits for the Wire transfers. This was completed on XX/XX/XXXX. The affidavits were emailed to the fraud department before I left the bank on the 7th.
This is were the nightmare begins. Since that day BBVA personnel had never been upfront and honest when asked the question ... '' can you advise how, when and what occurred on or about XX/XX/XXXX when a person who claimed to be my spouse either called in to make the changes above. '' No response. I requested copies of any telephone recording on the day in question involving my account. No reply. Denied.
The second question ... " can you advise what your investigation will entail and when will it be completed. '' I have been provided a dozen different responses to this question.
I have been lied to, had the phone hung up on me and been treated, not as a customer, or a victim, but as the accused.
I have asked, if you are satisfied I am a victim, then why has my money not been returned to me and you seek your funds from the bank receiving the wire transfer ( XXXX XXXX ) or from the entities who received funds from ATM transactions. The replies come from inexperienced personnel in The Who read from scripts and have to reach outside to " back offices '' for updates. Not once has a XXXX investigator contacted me to advise on XXXX part of their progress.
I submitted a written complaint on XX/XX/XXXX to the president of the BBVA XXXX XXXX. I have never received a call or written acknowledgement from anyone! Also, we hand delivered a copy of this home office complaint to the local BBVA Branch in XXXX, CA.
But it gets better. After two weeks on constant calling on my part. I was advised Provisional deposits would be made on XX/XX/XXXX for the unauthorized ATM withdrawals. Form letters dated XX/XX/XXXX were finally received indicating credits for each transaction was provided. The form letter requested a return of a Written Statement of Unauthorized Debit. The form did not include when the form should be returned. When I contacted BBVA on XX/XX/XXXX to question the amounts noted on the cover letter I was advised I needed to return the form by XX/XX/XXXX or the Provisional deposits added to my account would be removed. Again NO ONE advised when I met with the personal banker on XX/XX/XXXX or on any of the numerous calls that this form needed to be completed and why then if the form was needed would my account be created without first returning a form BBVA Compass so desperately needed?
Well I had to create a separate Word document with the dates of all the transactions and amounts, because the form letter did not provide enough space to list all of the transactions. The word document, a copy of the XX/XX/XXXX form letter and its attachments were mailed on XX/XX/XXXX in the self-addressed envelope provided by BBVA. I wanted to scan and email the information, but when I contacted the number on the form letter, BBVA was closed on Saturday XX/XX/XXXX and I need to call during normal business hours XXXX XXXX.
Thinking I had completed with everything BBVA required, I was shocked to received another form letter dated XX/XX/XXXX denying my claim and to advise ALL of the Unauthoized ATM I had claimed transactions were now considered Authorized based on their investigation and all provisional deposits would be removed on XX/XX/XXXX.
I called the dispute department the morning of XX/XX/XXXX. I spoke to the representative and a supervisor and was told the Written Statement of Unauthorized Debit had not been received and I would have to start new new dispute and a new claim!!!!! BBVA would not open the same claim. In fact, and this is odd since BBVA is not open on Saturday the claim was closed on Saturday XX/XX/XXXX.
As far os the Wire transfer claim I have heard nothing and I am insulted by the attitude of BBVA the lack of empathy for an innocent customer and a victim of fraud.
I am pleading with anyone who will this. I need help.
BBVA is not acting in good faith and fair dealing. BBVA and their personnel have not been truthful and have deceptive practices that appear to be focused on denying honest claims.
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| 06/24/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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+On XX/XX/XXXX at approx XXXX XXXX I contacted BBVA Compass Bank XXXX Customer Service to inform them of several atm withdrawal transactions that I did not make nor authorize. I only became aware of these withdrawals the day before and after questioning the roomates in my home and filing a police report, then did I proceed to notify BBVA. I can assure you that it was within the two day notification window. As I spoke to the representative over the phone on the XX/XX/XXXX I tried to give her as much detailed information as I could and I even offered to submit the police report that I had filed the day before but she proceeded to tell me that it was not necessary and if additional documents were needed in order to approve my claim then the investigator working on my case would contact me. My claim included 5 atm transactions starting on XX/XX/XXXX and ending on the XX/XX/XXXX of XX/XX/XXXX. Here is the exact amounts and dates : 1. XX/XX/XXXX XXXX 2. XX/XX/XXXX XXXX 3. XX/XX/XXXX XXXX 4. XX/XX/XXXX XXXX 5. XX/XX/XXXX XXXX I went on to explain what I believed happened and why I still had my card in hand but money missing from my account. You see, I live with 3 other people whom I share a residence with and with these other people friends come and go, etc. When I first noticed the unauthorized transactions I was unsure how it happened since my card was inside my wallet the entire time. It wasn't until I looked at the time span in between transactions and the obvious PIN number that I had written down next to my card that I began to come up with my theory. I am suspectful that one of my 3 roommates was the person who stole from me using the PIN number that I left for myself in case I forget it. It is the only scenario that I see making any sense. I tried to confronted everyone in the house but of course they all denied using it. I couldn't prove beyond a reasonable doubt who actually did it, all I could really do was file a police report and contact my bank. While I was down at my local police department filing my claim, the officer who took my report informed me that since I did not have valid proof as to which person in my household actual stole my card and used it, I couldnt press charges on anybody unless I had it on camera or a witness to the crime. He did tell me to contact my bank as soon as possible and I might be able to recover most if not all of my losses. So I did exactly what he told me to do and I contacted BBVA on XX/XX/XXXX. Another key piece of information I would like for you to know is that I suffer from a XXXX XXXX XXXX that I sustained when I was XXXX XXXX XXXX which has made my XXXX and XXXX quite difficult over the years. That is the reason as to why my PIN was even inside of my wallet to begin with. While I was on the phone with the claims representative I made sure to include everything that I could in order to make the claim go with ease. I knew that since I was filing the claim on a late Friday evening that more than likely it would not be looked into until the following Monday morning so when the claim representative informed me that I would receive a notice in the mail or an email updating me on the status within 10 business days, I knew that for at least the next week and a half my life was going to be extremely hard and distressing. During the wait I didnt receive anything via email or mail either asking for more information or a denial letter so I assumed that no news was good news. I had no reason to believe that the claim that I filed would be denied. I did everything according to my banks specifications regarding unauthorized transactions. Nothing I said was untruthful, misleading, or over exaggerated. Honestly, I wish that I could tell you the opposite. I never wished this to happen. I wouldnt wish this on anybody. Anyways, on the XX/XX/XXXX or XX/XX/XXXX business day I called back BBVA Compass bank to check the status of my claim because I haven't received a temporary credit like I was hoping to nor a letter. When I called in I was immediately transferred over to my claims representative and when we were finally connected I asked her about the status of my claim and I also told her that if she needed anything else from me I would be more than happy to get it for her. She told me to please wait on the line and after about a 5 minute hold she got back on the phone and rudely said Your claim has been denied. For a minute I sat on the line in complete shock. I then went on to ask her why and she replied, the person who had your card also had your pin on them and you stated it was one of the people in your house so because you know the person you have to file a police report and take it up with that person. When I told her that I wasnt sure who it was and that I had already filed a police report and was told that I needed to go through my bank, she rudely cut me off and said, there is nothing that we can do, you need to file a police report. And that was the end of that conversation. She was so rude and non-empathetic to my feelings, it was absolutely ridiculous. I have never been treated so poorly in my life. She treated me like I was the criminal and not the victim. I know that they did not thoroughly investigate this crime because if they would have pulled camera surveillance they could have seen that I didn't make those transactions. I have nothing to hide. I hope that whoever reads this letter tries to put themselves in my shoes and understand that this entire situation has been absolutely horrible and financially devastating. I am begging for you to look into this matter and see if BBVA had justification to make the decision that they did or if I was unfairly stereotyped and persecuted for doing the right thing. Thank you and have a wonderful evening. Sincerely, XXXX XXXX
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| 08/01/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
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- Money was taken from your bank account on the wrong day or for the wrong amount
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Web |
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I started working for XXXX as a delivery driver.This requires that you pay for your own gas. Therefore in order to do this job you must spend at least {$20.00} a day for gas to get to your pickup 's and dropoff 's.
Because XXXX takes about 10 days to get your first paycheck unless you have about {$200.00} in the bank before you start working for them you will run out of money to pay for gas in just 3-4 days and can't work till you get paid.
Now XXXX has a feature built into their App that lets you transfer money you have made the same day as long as there's at least {$5.00} in your XXXX account. They have a service they use to do these instant payment which charges the driver {$0.00} per money transfer to your bank account. When you do this you usually have your money in about 15 min.
So I looked on the Internet to see if there was a third party company that could do this same kind of instant money transfer.
I found this company called XXXX. They promoted you pay what you feel is fair for their transfer. You could even pay XXXX XXXX you like.
So this looked like what I wanted, so I gave then my bank account info so they could do direct deposit.
What was different with XXXX than the instant transfer XXXX uses is XXXX dosent have direct access to XXXX 's system and therefore XXXX had you take screenshots of your daily Time sheets showing the amount of money you made that day.
You would upload one of your screenshots of your time sheet to the XXXX servers.
They would look at it and once they approved it they would credit the amount on your timesheet, minus they tip you agreed to pay them to your XXXX App account.
From there you click the transfer button and they sent this amount they are loning you to your bank account in as little as 19 seconds or as long as 24/hours.
Now XXXX stated in the instruction 's that the monitor my XXXX account and will only take back the amount I took from them up to the amount XXXX would be depositing into my account on my payday which is every Thursday.
The problem is After I made my first two transfers one for $ 24/and one for {$54.00}. XXXX was suppose to take the money 7days latter when this amount I took from XXXX equal to the amount My Tinesheets from XXXX showed would be paid to my bank the following payday.
Instead XXXX tried to take these two payment the day after my last payday.from XXXX and not the following week when XXXX would deposit my pay associated with the Tinesheets I sent XXXX along with any money I didn't have transfered that I made the previous week.
What XXXX did by not waiting until they were suppose to take the money out caused my bank account to go negative balance and get charged two overdraft fee from my bank totaling {$64.00} because that Payday I only.made {$25.00} the previous week from XXXX.
As soon as this happened I notified both XXXX and my bank that XXXX made a mistake by not waiting until the following week to take their payment like they were suppose to do causing me to get two overdrafts totaling {$64.00} and they need to make this right since this was their fault. I also contacted my bank and explained what happened.
After 3 days I got no response from either of them and at this point I knew in four days when XXXX deposited my pay, my bank would take the $ XXXX/away from me and if I didn't stop XXXX from taking their money, I would have about {$30.00} to pay for gas and eat for the week which was impossible to do.
So I sent XXXX an email which is the only way to contact them. they don't have a phone number to contact them, telling them that because they screwed up costing me {$64.00} in overdrafts I was revoking my permission for them to take anymore money from my bank account and I would mail them the money I owed them.
I then sent an email to my bank explaining all this to them and ordered.them to not pay anymore ACJ payments that come in from XXXX.
One day went by with no answer from either of them so now my prior to three days window would be gone the next day, so I sent them both the same letters again, next day no response from either so I sent the same letters to both for the next three day prior to my payday to try and stop XXXX from taking any money from my account. I even went to one of my bank branches and told them do not pay anything from XXXX. I explained I have been sending them emails for 6 days telling them not to pay XXXX anything from now on.
The teller told me they can't do anything to block the transaction.
That is when I pulled my phone out and showed her that the law requires that they block payment if I have informed the payee I have revoked their permission to withdraws money from my account and your bank has been noted several times and now I'm notifying you, do not pay XXXX any money from my account.
If you do it will create s hardship for me because I will have no money to put gas in my car to work and it will cause me pain and suffering because I will not have money to buy food.
Her response was OK Mt. I will let the corporate office know this.
The next day on my payday my bank did nothing to stop it and along with their $ XXXX/overdraft fees.and.the money XXXX took from my account I had less than {$30.00} left in my account for a week.
I since then filed a dispute with my bank for the money XXXX took from my account along with the Overdraft fees be refunded but they told me it will take at least 10 days before they would refund any money back to me.
Meanwhile I ran out of money yesterday haven't been able to work and will have to go without food for two days and then I don't know if more money will be taken from me without permission.
This is s perfect example of what happens when you deregulate too much with no pentalies, companies.ignor the law and people suffer.
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| 10/28/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Closing an account
- Can't close your account
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Web |
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I had a CD secured loan for {$68.00} at BBVA Compass in XXXX, TX. The payments were supposed to have been setup automatic by customer service and apparently never were. I received a letter dated XX/XX/XXXX from a collection agency ( XXXX XXXX ), stating that BBVA had placed my " CD secured '' loan in collections with them. I contacted them and spoke to XXXX XXXX and made arrangements with them to start paying off this loan as I was scared that they might take me to court or even place a lien on equipment I own. I tried calling BBVA to get information on the current situation as I was confused that this secured loan had been sent off to collections. I was unable to get any direct information from anyone. I contacted the recovery department at BBVA and when they would ask for my social, they wouldn't talk to me and instead just transfer me to the third party. I left numerous messages in the Recovery department as well as with customer service but was unable to get anywhere. I got a call once after leaving message after message in the recovery department and I was told a supervisor would contact me but that never happened. I went to the local branch at XXXX XXXX XXXX, XXXX, TX XXXX and spoke to a banker by the name of XXXX. I explained the situation and asked if he could call his manager XXXX to help me understand how this situation occurred. XXXX went to the XXXX XXXX where the branch manager was at and gave her a brief synopsis. XXXX called the collections department and was told that my particular situation should have " never occurred. '' I was siting right in from when they were giving him that information. The collections department stated they were going to remove the pledge from the CD since that loan was no longer active with BBVA and for him to contact their recovery department to see if they could with MY permission pay the fee to withdrawal the CD that is up for maturity on XX/XX/XXXX and have the recovery department make the payment to the third party on my behalf. I advised the banker that I had made arrangements with the third party and I would handle the situation on my own. The banker stated that he understood since they had done such a big mix up and went tot he back to speak to his manager. He came back and stated he could not help me except if I wanted to release the funds from the CD and have the recovery department pay for the loan. I stated I was not going to agree on that since I was never able to get in contact with the recovery department and I no longer had faith in their practices. The banker refused to help me after that and would no pick up the phone to call the recovery department to explain my stance. He stated his " hands were tied '' and there was nothing he could do. I asked to speak to the manager but she never came out as she was in a " conference call '' even after I waited several hours. I ended up leaving and went to their other branch the following day. I explained the situation and they stated they should not have trouble releasing the CD since there no longer was a pledge to that CD. They attempted to release the CD but there was a block that the recovery department had placed. The recovery department stated they were going to cancel the loan with the third party and they would pay off the loan. I explained that they had no right to do that since they no longer had a contract with me. The contract that I had made with them, was no longer valid since they got a third party involved. My contract had stated they would take the funds from the CD if the loan ever defaulted but they instead sent it to the third party and put a huge dent on my credit. Not only did the bank not follow through with their contract, but they also SOLD my personal information as a mistake on their part and violated a breach of confidentiality and privacy. I have continued trying to SOMEONE to help me but NO ONE will give me information. All they say is that they can not provide any information, and that it was an unsecured loan. I spoke to someone on XX/XX/XXXX in the loan department and she sated she could not help me that the only thing that she could do is transfer me to the message center of the recovery department and someone would call me back. I stated I had been doing that for weeks already and no one ever contacted me. She placed me on hold and spoke to her manager who she stated was familiar with the account and the situation that had transpired. Her manager advised her that another manager from a different department would get in contact with me regarding releasing my CD but he was out and they were not aware when he would be back. I advised why no one could provide that information instead of waiting for someone else and she stated they were unable to. I asked for the name and the department but was not given that information. BBVA Compass has acted very shady and will not provide me any information on MY ACCOUNT. I Received a letter stating that on XX/XX/XXXX the CD had been withdrawn and if I was aware then no further action was needed. On XX/XX/XXXX, I received an email from BBVA online banking that my account was added back to online banking and the money was there again with a comment that stated customer initiated principal. I called to find out what it meant but no on at the bank will help me or even knows whats going on with my account.
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| 05/19/2021 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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At the end of XX/XX/XXXX I ordered a BOGO deal ( buy one get one ) for a lamp from an ad on XXXX ( a company called XXXX, a.k.a. XXXX XXXX XXXX XXXX, XXXX, a.k.a. XXXX ) What I received was a bag of wires ( an LED strip light that only plugs in via usb ). I had used my BBVA Compass debit card to make the purchase. I immediately filed a dispute with BBVA Compass. A few weeks later I received a letter in the mail with steps I needed to complete and questions I had to answer along with their request for documentation proof. It was apparent that they sat on the letter and by the time I received it I only had a few days to complete everything. I did and everything was sent in. A few weeks later I received another letter from BBVA Compass stating that my claim had been denied. I called and called and called the number in the letter and got nowhere between being hung up on and rerouted. I then went to my local BBVA Compass branch here in XXXX, AZ and spoke with XXXX ( on XXXX ). At this time she was helpful. She tried calling the BBVA number in the letter herself and due to there being a time difference and it being a Friday she had no luck so she made a note to call again herself on Monday. I left thinking it would be somewhat handled or that I would at least have someone from BBVA Compass to help me. I called her at the bank and left her a couple voicemails during the following week to call me back and I heard nothing. I then went back to speak with her in person on XX/XX/XXXX. While I was in her office she tried calling the number in the letter again and it was finally figured out that the reason my claim was denied was that they ( BBVA Compass ) hadnt received the information in time. Not sure why as I sent it within the XXXX day requirement.
So, a new claim was opened that day ( on XX/XX/XXXX ). This time I immediately sent the same information and documentation to the same email I was previously given ( with a new claim number ). A couple of weeks later ( on XX/XX/XXXX ) a provisional credit of {$39.00} was put into my account while they investigate.
Then, on XX/XX/XXXX I received another letter stating again that my claim had been denied and that they were again taking the {$39.00} from my account. Can they even do that??? I spent most of this morning ( XX/XX/XXXX ) trying yet again to call BBVA Compass to no avail. Between the rerouting and the hang ups. So, I just returned from my 3rd visit with XXXX at my local XXXX, AZ BBVA Compass branch. This time she was not as helpful. She did call the number in the letter again and amazingly got right through. Apparently she was told by the BBVA Compass customer service rep on the phone that the reason for THIS denial was that the SCAM MERCHANT REFUSED THE CHARGEBACK!!!! Gosh, I wonder why. They are scammers!!! It is all over XXXX. I also heard the person XXXX was talking to say that it was up to the branch if they want to refund me my {$39.00} directly. When I asked her about THAT she claims it was the person on the phone telling her that its up to you how you tell the customer this information '' ( because I clearly heard her ( the BBVA Compass representative on the phone at the number in the letter to call with any questions regarding the denied claim ) say its up to the branch themselves if they want to refund me the money. and when XXXX hung up I said something like what did she just tell you was up to you? and XXXX replied oh, she said it's up to me how I want to tell you this information, which is a lie ). I was then told that its MY FAULT for not knowing what I was purchasing. I argued that I was buying WHAT I THOUGHT was a bogo ( buy one get one ) lamp deal. How am I supposed to know ahead of time that Im going to be scammed???? I asked this and was told its up to me to do my due diligence. But thats the scam. They have really good reviews and comments because its all part of the scam!!
Basically BBVA Compass does not promise to give their customers fraud protection. They do not help you when youve been inadvertently scammed. I asked about no liability fraud protection and she just sat there blinking at me. The issue here should be with the scammer on XXXX and it IS but then it also goes back to my poor excuse for a bank and how they SHOULD protect their customers should something like this happen, not be made to feel like it is their fault!!!
I realize it's only {$39.00}. Trust me, I get it. I do not like the fact that I was denied my claim because a scammer didn't accept the chargeback!!! What is that??? And after the fact, I found a facebook page called " Who's scamming you '' and it is FULL of people that have been scammed by various fake pages for fake items they innocently thought they were buying and received either nothing or something entirely different, including many others who fell for the same lamp scam!! To tell me to my face as my bank that they aren't giving me my money back because the XXXX that took it doesn't want to give it back after scamming me is pathetic and something should be done about it so that others don't go through the same thing.
Oh and as soon as this is solved, I will be closing my BBVA Compass account. They are literally the worst bank I have EVER dealt with.
Please please help me get my money back and prove a point. So that these scammers don't win.
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| 12/23/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I have been banking with Simple for over the last 5 years. They are all online banking and their parent bank runs through BBVA. On approximately XX/XX/2020, I personally put a lock on my debit card through the Simple app ( the same thing youd do if you misplaced your card, etc. ) because I had noticed a DIFFERENT credit card was compromised so I wanted to make sure this debit card was safe too, as this account has all of my income deposited into it. When I went to unlock my card one day through the app, I believe on XX/XX/XXXX, it said I was unable to unlock my card and I needed to call support. So when I had time on XX/XX/2020 I gave Simple a call and waited over an hour and a half on the phone to get through to a representative. In the meantime I also sent a support message through the app. Once I got through to someone, I explained that I wanted to error on the side of caution and request a new debit card, just in case it was compromised as well even though I didnt see any unknown charges. The representative informed me that it would take about 10 days to receive a new card and once she canceled the card there was no going back until I activated the new one. I said that was fine, as long as I could still pay bills with my account my using the account and routing numbers. She said that was perfectly fine, and that I could still transfer money out to an external bank account that I had set up so that I could still access my money. So I was expected to have my new debit card by XX/XX/2020. In the meantime, on XX/XX/2020, I received a support message reaching out saying my account was under review and I thought it was a reply to my previous message on the XXXX. I replied back saying that I had already spoken to someone on the phone and I had a new card on the way and all was good ... or so I thought. So the XXXX comes and goes and I still have no debit card. The XXXX also happened to be my pay day and was expecting my paycheck via direct deposit and I checked my paystub and it confirmed that it was sent to my checking for account. Yet the money was in fact NOT in my account. So now Im angry! My account is being reviewed, I still dont have a debit card, AND my paycheck is nowhere to be found. So I tried calling on Saturday the XXXX and their automated recording hung up on me basically stating they dont have anyone to answer the phones on weekends and to call back Monday. So I called Monday the XXXX and waited on hold again for 2 hours and 42 minutes before getting through to someone. At this point I am EXTREMELY irate. I want answers about where my money is and why I cant access it. After being on the phone for a total of 3 hours and 21 minutes, the man I was speaking to, XXXX, was of NO help. He could not tell me why my account was under review. He would not give me even an approximate time frame of when the review will be completed, he could not tell me the whereabouts of my paycheck, and couldnt give me a status update on my debit card. He refused to transfer me to a higher level of support and only told me he could transfer me to a customer experience specialist which couldnt do anything more than what he already told me, which was a whole lot of nothing. It is MY money and if I want access to it, I should be able to manage it 24/7/365. Or at the VERY LEAST have a REASON of WHY my account is locked. And WHEN I can access my funds again. I called again today, XX/XX/2020, and was on hold again for 2 hours and 7 minutes before getting a representative. She was also of no help and could not give me any answers or reasons as to why I couldnt access a single penny of my money. All she claimed to do was send a message to the undisclosed team who has my account under review to contact me at their earliest convenience to give me an update, yet still, after over 6 HOURS on the phone in a 48 hour window to receive NO answers is absurd. She agreed that an account review doesnt normally take this long, couldnt give me a status update on my missing debit card, told me I was misinformed that I would be able to transfer money out, and no one ever made me aware that my deposits wouldnt be accepted either. Which also creates the issue that my pay check has to be rejected back to my employer who then has to mail me a paper check ... all because Simple wants to review my account and not give me any access to it. All she kept telling me was that someone would reach out to me hopefully shortly. In the meantime, I have had numerous streaming services get canceled because they could not receive payment, I had a credit card payment rejected and am getting hounded with calls and emails about my rejected payment which I tried making on XX/XX/XXXX, and have incurred a late fee because it it which I should not be responsible for paying for Simple should as they froze my account without my authorization. The first of the month is right around the corner and I have bills due that I cant pay because of this. It could cause my credit scores to tank and I deserve access to MY money and have explanations in a TIMELY manner about what is going on. I have over {$5100.00} in this bank and I want access to my money! They are holding it hostage and not giving me any information other than saying they are sorry and understand my frustration ( not! )
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| 08/31/2018 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XX/XX/2018 My daughter went to the local XXXX XXXX. She made a purchase of gas at the pump for {$11.00} with my debit card. Later that evening around around XXXX XXXX. I looked at my account and noticed that there was a charge for {$99.00} I knew she did not make a purchase of gas for this amount because her car will not hold that amount of gas. I called her to see the exact amount she got and she said she only got eleven dollars and some change because her car was almost on full. I immediately called Compass BBVA customer service and informed them. The customer Service department transferred me over the dispute department to submit and unauthorized claim dispute in which i did. The representative asked me if i had the receipt i informed her that i did not think she did that the gas was paid at the pump and we normally don't get receipt and sometimes it doesn't event print out a receipt when selected. She stated that if she did get one to email it. I asked how long it would take she told me that it usually take 10 days and that they would call me to notify me of the results. She also asked if i had spoken with the station i told her no that i was not in town at the moment but would call them. I did call and some man answered the phone i tried to explain to him what had happen but he did not speak English well and i was not sure what he was saying the only thing i could understand was that the bank would give me my money back in two or three days. The next business day which was Monday i went down to XXXX and spoke with the manager who was there, which was XXXX. I explained to XXXX what happen. XXXX told me that the bank put a hold on my card when you pay at the pump then release it. She told me to give it until Wednesday and then if it had not put the money back into my account then to come let her know and they would see what they could do. Wednesday came and i notice that on my account the cost for the actual amount of gas that my daughter had purchased had been charged to my account which was {$11.00} but the {$99.00} was not returned to my account. So I went back to the XXXX and spoke with XXXX again. I explained to XXXX that my account was charged the actual purchase amount but the {$99.00} was not placed back into my account. She then stated that they needed documentation from the bank. I told her I can show you this on my mobile banking and I did. Once I showed her this and she saw the charges and that the money had not been returned and that there was nothing pending she stated she needed a statement form the bank saying there was nothing pending. I told her I would just make a dispute with the bank and let them handle it because I was not going to hand over my bank information to them after being overcharged. I called the bank that day and told them all that had happened and asked them if they had my money on hold or was it the XXXX. That someone is not telling the truth and someone took my money. The bank assured me that it was not the bank and that they would resolve the issue. After 2 weeks of waiting and no call from them on the decision of replacing my money I called them today. The told me that my Unauthorized use claim had been denied because I didn't have a receipt which I told them the very first day that I did not have a receipt. I decided to go to the local branch and speak with a financial officer which turned out to be the manager. I explained to him what happen he pulled up my account and reviewed it as I explained to him what happen. When I told him I allowed my daughter to purchase the gas for her car using my card. He stated that because I let her use my card or as he called it lent her my card that was the reason it was denied. I told him if that was the case then every parent with a child will be denied unauthorized use charged because no just gives their child cash money to loose or to be robbed for. So which is the truth I will never know because they have been lying from the start. I also really can not understand why I would need a receipt because she used my bankcard and it tells the time, date and place the card was used. I don't have a receipt, many people don't get receipts at the gas pumps and most gas pumps when you ask for a receipt it will not print. As their customer I was supposed to be protected from unauthorized charges on my account. I have been a customer with this back for over 10 years and they are going believe a merchant who took my money without authorization because I can't produce a receipt for gas at a pump where most people never get a receipt. Compass bank is really not what it used to be. I work hard for the money and I don't have to lie to get money. I work for everything I get. When someone or a business does this you expect your bank to protect you from fraud as the so boldly boast about in the commercials. This bank is asking me for proof they already have. I don't know if the bank has my money or the merchant but either way this bank should have protected me from this unauthorized charge with or without a receipt. And to the suggestion that the bank manager made suggesting that my daughter spent {$100.00} at a XXXX XXXX is shameful. My account is my receipt. BBVA Compass reputation will proceed them by word of mouth and Social Media.
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| 08/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Timeline of Factual Events : 1. On XX/XX/2021, our computer was hacked by a XXXX employee impersonator ( XXXX XXXX ) and we fell victim of sending our money to a BBVA impersonator/scammer ( XXXX XXXX ). XXXX said he worked in an investigation department within BBVA and that someone at our branch was attempting to access our bank account and that we needed to withdraw our money and open a new bank account. We were told that our branch was being investigated. The scammer gave us information to give to the bank and told us to request an international wire transfer in the amount of {$44000.00}. XXXX said due to the branch being under investigation, our new account was not to be connected to this branch and he told us to say property purchase as the reason for the transfer. XXXX XXXX, BBVA financial consultant, clarified the information that he typed on the international wire transfer form and he told us that because it was after the cut-off time, that the bank would send the transfer the following day.
2. On XX/XX/2021, around XXXX XXXX, we returned to the bank and notified the branch manager, XXXX , that we realized we had been scammed. XXXX told us that he would need to submit a wire recall request, that the request would be sent to the investigation department, and that it wasnt likely that the money had been picked up yet by the scammer, and that the usual international wire transfer takes 2 days or more. He also revealed to us that when he saw us in the bank the day before and overheard what we were doing and that when he saw XXXX step outside the bank to make a phone call that he had a strong feeling that what we were doing was fraud, and decided not to say anything to us.
3. Between XX/XX/XXXX, the banking staff could not provide us with any updated information and said they did not know the status of the recall request and that a resolution could take several days. The staff did mention that the money could be in an intermediary bank. We did not know what this meant and let it be known that we wanted to speak to someone who could answer our questions. XXXX gave us the name and phone number of the district manager, XXXX XXXX, and we called and left a message for her.
4. On XX/XX/2021, we received a call from BBVA district manager, XXXX XXXX She said our money was at an intermediary bank and that BBVA was still waiting to hear from the intermediary bank. She said that once BBVA was notified about the status of the money, that we would then be informed.
5. Between XX/XX/XXXX, we still had not heard from either the branch manager or the district manager. We felt that we had waited long enough for BBVA to know whether the money had been deposited into the beneficiarys ( scammers ) account, so we called XXXX XXXX district manager, to request an update on the status of the investigation. She said she would forward our request to the operations manager, XXXX XXXX.
6. On XX/XX/2021, XXXX XXXX called us and said our money was gone ; that it had been picked up early-on from XXXX XXXX. She didnt give a specific date that this had occurred.
7. On XX/XX/2021, XXXX XXXX, client care analyst, called us and said she was reviewing the incident and would see if some or all of our money could be returned to us although there was no guarantee. We informed her what the operations manager had told us. XXXX said she was still going to seek answers to our questions regarding the wire recall process. We wanted her to find out : what time the recall request was sent to BBVAs investigation department, when the money was sent or arrived to the intermediary bank, and whether a freeze was put on our account. We also told her that the BBVA phone number given to us by the XXXX impersonator matched the number on the back of our debit card, and that this was why we believed the impersonators were legitimate. We further told her that due to our concern about the phone number being the same as on the back of our debit card and the possibility that BBVAs internal operations could truly be compromised in some way, that we reported this to XXXX in the customer care department. He opened a case and gave us claim # XXXX.
8. On XX/XX/2021, XXXX XXXX called and said there was nothing new to report. She further indicated that there was no way to explain how the BBVA phone number given to us by the scammers could be the same number on the back of our debit card. We told her we would search our phone company call history. We told her we would forward her a copy of the report written by detective XXXX who had investigated another phone number given to us by the scammer. His report revealed that the number used by XXXX was an ( XX/XX/XXXX ) VoIP number from XXXX, North Dakata and that XX/XX/XXXX VoIP numbers are used throughout the world by suspects who commit internet fraud to mask their true identities from law enforcement.
9. On XX/XX/2021, XXXX XXXX called and we informed her that the BBVA phone number did not appear in our phone company call history. She said the money was gone and that it had been picked up by the scammers. She would not say when it had been picked up, when the money got to the intermediary bank and whether a freeze had been placed on our account after we initiated the wire recall request.
|
| 10/12/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
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I am unsatisfied with Compass Banks response. I have filed several complaints and have n't gotten the message clear to them. They do not understand that I was arrested for XXXX XXXX after being brought to the police station they had determined that I was sober. They then changed the charges to interfering with public duties. I was then taken to county jail and spent a week there until getting out. I then spent four days at a local hospital then taken to another hospital and did not get out until XXXX XXXX. Compass Banks information does not add up. XXXX wrecker service told me that the bank repossessed the vehicle on XXXX XXXX. In Compass Banks response they said that it was on the XXXX that they had repossessed the vehicle. Also when I did call Compass Bank I only got through to two different people. One person told me that it would be around {$1300.00} over the phone and another person said around {$1200.00}. I was unable to get through to anymore phone calls to Compass Bank every call would say phone system error and then hang up. My wallet was lost and I had no access to my bank account or credit cards. So how can Compass Bank expect me to pay them anything at that time that the vehicle was repossessed. Also Compass Bank claims that the car was sold at auction on or around XXXX XXXX XXXX. According to Texas state department of motor vehicles the car was sold on XXXX XXXX of XXXX. Compass Bank is also claiming that after they had canceled the GAP policy and Extended Warranty that the money from the refund was already credited to the remaining balance. They were refunded {$350.00} dollars for the GAP policy and refunded {$2500.00} dollars for the extended warranty that is a total of {$2900.00} dollars. Compass Banks info states they had sold the car at auction for {$10000.00} dollars adding {$10000.00} dollars and {$2900.00} dollars is a total of {$13000.00} dollars. The amount of finance was {$15000.00} dollars so if I minus {$13000.00} from {$15000.00} that would be {$1100.00} dollars. The monthly car payment was for {$270.00} dollars per moth so if we add {$270.00} dollars times nine payments that would be a total of {$2400.00} dollars. Yet I did pay extra on six different payments if I add all of the payments I had made that would be {$2600.00} dollars and I believe I may had made one more payment than that so I am being conservative with my statement I am unsure if the payment for XXXX of XXXX was drafted from my account. So {$15000.00} minus {$2600.00} is a total of {$12000.00} then if we minus {$10000.00} dollars that would be {$1400.00} dollars then minus {$350.00} dollars that would be {$1100.00} dollars then minus {$2500.00} that would be $ XXXX yes that would be a minus sign so this in proof that I do not owe Compass bank anything. They made money on this seems that they had made more money by selling the car at auction and made a higher profit than if a customer would make all the payments. Compass Bank made a profited more by doing this yet they expect me to pay them {$3300.00} dollars. I still have not received my prescription medication that was left inside the vehicle that was unopened and sealed from the pharmaceutical company. That costs {$1700.00} dollars I did state this in a few complaints that was not returned to me. Also a pair of eye glasses was left in the vehicle those also were not returned to me. I still do not understand as to why Compass Bank is wanting me to pay them. They even opened this car loan fraudulently the car loan was approved and opened on XXXX XXXX of XXXX without my consent and without my approval. I did not purchase the vehicle on the XXXX of XXXX. The auto dealership got the loan approved and opened the loan on the XXXX without my knowledge. I was also not going even going to attempt to buy this vehicle. I took a look around the car lot and then talked with a sales person they asked me for my drivers license saying that they needed to make a photocopy of my drivers license. I then leave the auto lot I then stop at a store I was like darn they kept my drivers license. I drive all the way back to the auto dealer and they were then closed. So I have to drive all the way back there the next day to go and get my drivers license. I was talked out of the rental car that I was driving they had an XXXX XXXX XXXX return. So then I 'm stuck there without a ride and without a rental car. I was n't even allowed to rent another car. I was pretty much forced into this. I DID NOT SIGN THE LOAN ON THE DATE THAT IT IS PRINTED OUT ON. THIS LOAN WAS OPENED UP WITHOUT MY APPROVAL AND WAS ALSO OPENED UP WITHOUT MY CONSENT. So Compass Bank allows auto dealers to open up car loans without the consent of the potential buyer or did the auto dealer pretend to be the buyer just to get an auto loan approved even though I was not there and did not even know that they had opened a loan. So Compass Bank do not ask me to pay you any money. If you would just contact the auto dealership and ask them about this. You have a much better chance of clearing up this matter by contacting the car dealer. I believe they that could very well be responsible for opening a auto loan in someone 's name without any consent and without any prior approval.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
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Web |
|
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In early 2021, BBVA USA, owner of Simple, announced it would close Simple and merge Simple 's banking customers into BBVA USA 's banking system. The transition date was scheduled as XX/XX/2021. Prior to the transition, Simple banking customers were advised that on XX/XX/XXXX, BBVA " will email you more details about logging in to your BBVA Simple Account '' and that you can download their mobile app, which " you can start using ... on XX/XX/XXXX ( but not before ) ''.
On XX/XX/XXXX, I received an email from BBVA at XXXX XXXX EST, advising that " [ my ] account ( s ) has already been converted to BBVA Simple Checking '' with a link to activate online banking. I clicked the link to activate my account, and was able to get through a number of steps, until I received a " System Error '' message. I continued to receive this message throughout the day via the desktop BBVA site and the BBVA mobile app. I also noticed a number of Simple customers were reporting on XXXX the exact same problems I was experiencing. Later in the day, I tried to sign in with the information I used to set up the account, and I was advised my account had been locked. A number was provided to call - ( XXXX ) XXXX - to unlock my account.
Calling the above ( XXXX ) number, with automated options, only lead to a message that the company was experiencing " technical difficulties '' and to try back later. I also tried a different BBVA number - ( XXXX ) XXXX - which did allow me to access my account by phone, but would not allow me to speak to an agent with the same " technical difficulties '' automated message. It was only after monitoring XXXX that someone reported a different number to contact - ( XXXX ) XXXX.
I called the above ( XXXX ) number, waited on hold for approximately 45 minutes, and spoke to someone who after confirming literally every single detail of my account several times - name, phone number, address, year I opened the Simple account - placed me on hold and then told me to call a different number to unlock my account and get a new password. This different number was the ( XXXX ) number tried previously, and I shared with the agent my experience of continually being rerouted to a message advising " technical difficulties '' with no help unlocking the account. I hoped he would be able to help me on this current call. After being put on hold and confirming many details again, he gave me a temporary password to use. I tried to use this password, but was advised again that my account was locked out.
I called the ( XXXX ) number again and waited on hold for over an hour before the call cut off. Customer service was unavailable after a certain time the evening of XX/XX/XXXX. The automated message advising of standard hours noted that the bank would be open XXXX, but not on Sundays, meaning Simple customers experiencing issues would have no way of resolving access to their accounts on Sunday, XX/XX/XXXX. It was only at XXXX XXXX EST that BBVA USA announced on Twitter that customer service would be open XXXX XXXX - XXXX XXXX CST on Sunday, XX/XX/XXXX. They also wrote : " We know the conversion experience has not been as smooth as you or we would have preferred. '' As of Sunday, XX/XX/XXXX, at XXXX XXXX EST, I still do not have access to my checking account via BBVA 's system. BBVA USA 's system was overwhelmed by the amount of Simple customers trying to create their new accounts. They had months to plan for this transition, including control over the date of the transition ( e.g. not over a weekend or XXXX 's XXXX ), whether Simple banking customers would be transitioned gradually rather than all at once ( to avoid overwhelming their systems ), and whether there were enough IT and Customer Service agents on hand to deal with issues. BBVA also chose to shut down Simple due to its acquisition by XXXX. This not only means that after a terrible experience being migrated into BBVA 's system, former Simple customers ( if they choose to give BBVA a chance [ which most will not at this point ] ) will be migrated into another online banking system later this year.
No bank can reassure customers when said customers can not access their financial accounts in modern ways. With the ability to respond in realtime and the amount of money spent on advertising and PR by companies, there's no reason BBVA could not have communicated with Simple customers by email on the issues experienced on XX/XX/XXXX and the newly added customer service hours on XXXX, XX/XX/XXXX. Customers should not have to monitor XXXX for help ( which hasn't been that helpful ).
I can only speak to my experience above, but there are reports of Simple customers not being able to use their debit cards despite being reassured they would work in the transition ; routing and account numbers changing despite being reassured they would remain the same ; BBVA having old account information from years prior and customers having to use old zip codes to set up new accounts ; BBVA 's XXXX account deleting messages from customers, etc. I encourage you to investigate further claims related to this issue.
|
| 05/04/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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|
Web |
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Simple Ban k, or BBVA Compass Bank according to my account, allowed an attacker of unknown origin to not only gain access to my ENTIRE bank account, but to manipulate their " instant contact system '' within their online banking website or app where a scammer added themselves to my account with a false email and phone used to withdrawl funds FRO M my account using their " instant transfer '' system. This attacker had created XXXX unknown, unauthorized contacts and added them to my simple account. Simple instructed me to remove the XXXX fra udulent contacts and I did as soon as I logged into my account so I do not have record of the names used or their info used. These contacts allowed the person or pers on ( s ) re sponsible to ma ke XXXX unauthor izesd transfers somehow between themselves and possibly another simple account, in the following amounts, and these BOTH occured on the same day, Tuesday, XXXX XXXX XXXX . First Frauduelent Transaction : Tuesday, XXXX XXXX XXXX at XXXX XXXX XXXX XXXX Fee 00 {$380.00} Second Frauduelent Transaction : Tuesday, XXXX XXXX XXXX at XXXX XXXX XXXX XXXX Fee 00 {$950.00} Totaling {$1300.00} that the attacker was able to transfer OUT of my account without my authorization - or any notification this was occurring from simple at all! The attacker labeled the fraudulent transactions as " XXXX XXXX XXXX XXXX '', which they have gotten from my previous account history. My account history will show that payments made to this sender were always in the amount of {$700.00} for rent submitted by or on the XXXX , never near the first of the month when these XXXX transactions occurred. By doing this, the attacker tried to disguise the transactions as transactions I would normally make, but the amounts are actually NOT amounts I would ever submit, nor were they amounts I have ever submitted in the past during my banking relationship with Simple B ank. When I call Simple Customer support, they have assured me that they are " investigating '' it and that this is a " rare occurrence '' and has never happened before. They have closed and locked my account which is pointless at this point since there is a remaining balance of {$8.00} -- - I had to call yesterday to withdraw {$20.00} ( of my remaining funds ) out of an ATM just so I could use that money as a opening deposit at another large firm bank, because simple has now left me without an account to use to pay bills, buy groceries or do anything else. Simple 's primary mode of customer service is support messages through their website and app. When calling their customer service, I am told I need to wait for their " investigation '' to complete, not given a time frame -- basically leaving me without any funds whatsoever -- and that they " take fraud very seriously '' and are working on my case " as fast as possible ''. However, they are not working fast enough to provide a resolution to me and leaving me with no funds whatsoever and NO bank account in the meantime is unacceptable. They obviously do not have the safeguards in place to prevent this from happening -- these were NOT fraudulent debit card purchases -- these fraudulent transfers were made by manipulating simple 's " instant contact '' feature. Both fraudulent transfers were " instant '' transfers, as shown in the screenshots. I was NEVER alerted that these transactions were taking place -- - and simple allowed them to occur with no problems! It was only AFTER I CALLED SIMPLE that simple froze my account and blocked my debit card. If I had not checked my account the day it happened and reporte d those XXXX transactions as fraud, simple would have never even cared to investigate them. I have spoken to multiple customer service people by phone and email, including a supervisor, and the best they can tell me is that once their " investigation '' is complete, they will issue me a check for the stolen funds. However they can not provide me with a time frame to when i 'd get my money back, HOW someone was able to get not only my account login name, but my account passphrase AND my account pin used to access the mobile app. They also can not tell me how someone was able to add their own email and phone to my account and create XXXX accounts to make to fraudulent transfers on the same day, in XXXX different amounts, on XXXX different times on the same exact day.
I am left without {$1300.00} of my money and " Simple '' ca n't provide me with a temporary credit while they investigate, nor can they answer any of my questions as to how they allowed this to happen. Instead, they defer blame to me, their simple customer by saying this is " unique to me '' and " a rare occurrence ''. The public and anyone who uses simple bank or any of their partner banks needs to be aware that this can happen to them. I want to be made whole by Simple refunding my money in full IMMEDIATELY.
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| 06/16/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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ON XX/XX/XXXX WENT TO XXXX XXXX XXXX XXXX TX XXXX BRANCH OF BBVA TO MAKE A DEPOSIT, TELLER MAKES AN ORDEAL OF THE DEPOSIT. FIRST TOLD OH YOU SHOULD TAKE THIS TO THE BANK IT WAS WRITTEN ON TO CASH IT SINCE IT IS LARGE AMOUNT AND SHE WOULD NEED TO PUT A HOLD ON IT IN REFERENCE TO THE DEPOSIT. I ADVISED IT WAS PAYROLL AND SHOWED HER THE CHECK STUB AND THAT I HAVE AN ACCOUNT THERE AND I SHOULD NOT BE DIRECTED TO GO TO BANK CHECK WAS WRITTEN ON TO CASH IT JUST TO DEPOSIT IN MY ACCOUNT THERE. GOES ON TO SAY SHE HAS OPTION FOR HER TO PLACE A HOLD ON THE FUNDS BEING DEPOSITED IF I HAVE HISTORY OF TRANSACTIONS FROM THE COMPANY. TOLD HER OK LOOK IT UP IN HISTORY, SHE BEING ANNOYED BARELEY LOOKED AND SAID CANT FIND ANYTHING I FOUND TRANSACTION ON PHONE APP LESS THAN A MINUTE. I WAS NOT ASKING FOR ANY CASH BACK JUST A DEPOSIT. WHEN ASKED WHY THIS WAS DONE SHE EXPRESSED SYSTEM IS GIVING HER THE OPTION TO HOLD OR NOT WHEN IT WAS A PAYROLL CHECK SHOWING HER THE PAYSTUB OUT OF {$8600.00} DEPOSIT {$220.00} WAS MADE AVAILABLE. I ASKED TO SPEAK WITH MANAGER WHO WAS XXXX XXXX XXXX i TOLD HER ABOUT THE OCCURENCE AND THAT IT FELT AS THOUGH I WAS BEING TREATED DIFFERENTLY THAN OTHERS AND ASKED WHAT ABOUT MY ACCOUNT AND HISTORY WAS IT THAT WAS CAUSING A FLAG OR HOLD. WITHOUT LOOKING AT THE ACCOUNT SHE JUST GAVE GENERAL STATEMENT AS WE PLACE HOLDS AS THE SYSTEM TELLS US TO ADVISED TELLER SAID IT WAS AN OPTION AT HER DISCRETION AND WHY WOULD THE OPTION BE TO HOLD INSTEAD OF VERIFYING CHECK AND FUNDS IF THERE WAS SUSPICION. SHE STATED WE DON'T VERIFY CHECKS OR THE BANK WRITTEN ON WOULDN'T BUT THEY NEVER ATTEMPTED TO DO SO. ASKED AGAIN WILL YOU LOOK AT MY ACCOUNT AND LET ME KNOW WHAT IS SUSPICIOUS ABOUT ME AND MY ACCOUNT SHE STATED I COULD BE PASSING A FRAUDULENT CHECK AS A REASON. OK WHAT GIVES YOU THE IMPRESSION THAT I AM COMMITING FRAUD IS IT MY RACE.. SHE THEN SLAMS HER HANDS ON THE DESK STOOD UP AND TOLD ME SHE WAS OFFENED AND THAT SHE IS GOING TO CLOSE MY ACCOUNT AND FOR ME TO LEAVE THE BANK. STILL SITTING I CALMY STATED THAT YOU ARE GETTING UPSET BECAUSE I MADE A POINT THAT I FEEL AS THOUGH I AM BEING DISCRIMINATED AGAINST BASED ON MY RACE AND YOU ARE THE ONE THAT IS UPSET AND OFFENDED, SHOULDN'T I BE THE ONE THAT IS UPSET AND OFFENDED. I ASKED FOR THE GENERAL MANAGER OR REGIONAL MANAGER 'S PHONE OR EMAIL ADDRESS SHE GAVE ME HER BUSINESS CARD NOT ANY INFO ON HER MANAGER AND THE 800 LINE FOR CUST. SERV. I LEFT CALLED AND PLACED COMPLAINT WITH XXXX XXXX XXXX. ID NUMBER XXXX. I WAS TOLD I WOULD BE GETTING A CALL OR CORRESPONDENCE IN 1-2 BUS. DAYS.. NO CONTACT. XX/XX/XXXX CARD DECLINED ON RETAIL PURCHASE CHECKED ACCOUNT ALL FUNDS HAD BEEN REMOVED FROM ACCOUNT.. CALLED IN XXXX WAS TOLD MY ACCOUNT WAS FROZEN FRAUD DEPT. NO NOTES ON FILE ... DEPT CLOSED CALL MONDAY.. XX/XX/XXXX CALLED NO ONE HAD ANY INFO OR SAW ANY FRAUD ACTIVITY NO REASON WHY ACCOUNT FUNDS REMOVED WOULD NEED TO SPEAK TO FRAUD DEPT.. TRANSFERRED NO RESULT GIVEN RUN AROUND SPOKE TO BRANCH ACCT OPENED REP THERE SAID ACCT WAS CLOSED REPORTED FRAUD BY XXXX XXXX NOTHING NOTATED IN FILE THAT ANYONE COULD SEE AS TO WHY AND WHAT WAS GOING ON AND A CHECK WOULD BE MAILED. ADVISED UNACCEPTABLE FUNDS NEED TO BE PROVIDED SINCE SOMEONE I MADE A COMPLAINT ABOUT HAS WENT INTO MY ACCOUNT AS A PUNISHMENT TO ME FOR EXPRESING DISCRIMINATORY BEHAVIOR BY THE EMPLOYEES AS RETALIATION. XX/XX/XXXX XXXX XXXX CALLED XXXX XXXX AND EMAIL SAYING SHE IS WORKING COMPLAINT CALL BACK AND EMAILED BACK NO RESPONSE OR RETURN CALL. SINCE THIS HAS TRANSPIRED BBVA HAS REPORTED FALSE INFORMATION TO XXXX XXXX XXXX XXXX REGARDING MY ACCOUNT HISTORY CAUSING FURTHER DEFAMATION OF MY CHARACTER RESULTING IN DECLINATIONS FROM OTHER BANKING INSTITUTIONS DECLINING TO OPEN ACCOUNTS. THE BBVA ACCOUNT WHICH I HAVE HAD FOR YEARS WITH NO NSF, OVERDRAFTS OR RETURNED ITEMS IS BEING REPORTED TO THIS SYSTEM GIVING NEGATIVE RATING BASED ON THIS ACCOUNT AND THE ACTIVITY. THAT WAS DONE AND UNDOCUMENTED AS I WAS TOLD BY XXXX XXXX WHO WAS RETAILIATING FOR ME MAKING COMPLAINT OF DISCRIMINATION. I HAVE YET TO RECEIVED ANY NOTIFICATION, LETTER OR ANY CORRESPONDENCE FROM BBVA REGARDING THE ACTIONS TAKEN BY XXXX XXXX, WHY SHE WAS ABLE TO MARK ACCOUNT AS FRAUDULENT, CLOSE IT OR ANYTHING FOR THAT MATTER AS TO MY FUNDS BEING FROZEN AND HAD IT NOT BEEN FOR ME CALLING AND BEIGN PERSISITENT MY FUNDS WOULD HAVE BEEN IN LIMBO WAITING FOR A SUPPOSED MAILING OF THE FUNDS IN BOTH MY PERSONAL AND BUSINESS ACCOUNT THAT WAS HELD AT THAT BANKING INSTITUTION How can your complaint be satisfactorily addressed?
1. REMOVE ERRONEOUS REPORTING OF INFORMATION PROVIDED TO XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XXXX XXXX/CONSUMER 2. ANY AND ALL REGULATORY ACTIONS THAT APPLY TO THIS SITUATION AND INDIVIDUAL FOR TAKING OUT PERSONAL ANGST AND RETALIATION FOR THAT ACTIONS THAT SURELY VIOLATED BANK POLICY AND FICTICIOUS SARS REPORTING OF ACCOUNT BECASUE SHE WAS UPSET THAT I WAS DISCRIMINATED AGAINST AND CALLED HER OUT ON IT. REINSTATE ACCOUNTS
|
| 09/21/2018 |
Yes |
- Debt collection
- Credit card debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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BBVA Credit Card On XX/XX/18 there were fraudulent charges made on this card in the amount of {$2500.00}. When the charges were made I received a push notification on my phone making me aware of the charges and requesting that I call if I did not approve them. I called and spoke to a gentleman and let him know that I did not approve/make the charges. He assured me that I did not need to worry, that the charge would be dropped and that no action was needed on my part. I let him know that I would like to cancel the card since someone obviously has my info and is using the card. The call ended and I thought it was resolved.
In XX/XX/XXXX I received a billing statement in the mail asking me to pay the {$2500.00}. I called and after hours of being hung up on and transferred around many times I finally got a representative that told me that I had not called in to let them know that the charges were fraudulent. According to the representative the notes on the account indicated that I had only called in to cancel the account. I request to speak to a supervisor and ended up speaking to XXXX, a supervisor in BBVA 's XXXX XXXX office, who confirmed for me that the notes did not indicate that I had called in to let them know that I did not make the charges. I asked him if they record their calls. He explained that they do. I requested that he please listen to the call and add notes that accurately reflect what happened on the call. Specifically, I requested that he listen and note that I had in fact called in to let them know that the charges were fraudulent. He agreed to do this and we set up a follow up for the next day.
I spoke with XXXX the following day and he confirmed that he had listened to the call and that I had made the representative aware that there were fraudulent charges made. He let me know that the representative should have taken action to stop the charges at that time as there was time to do so at that point but because he did not, the charges were paid and that I would now have to submit a dispute which would take 30 days to be reviewed. I let him know that this was unacceptable as I had been given confirmation from a BBVA employee that the issue was resolved. The charges were paid due to a BBVA employee error and not my own. I asked what could possibly be needed as far as a dispute investigation. He told me that it was just a formality. I let him know that I felt this was very deceptive and unfair on BBVA 's part. He let me know that there was nothing he could do about it. Again I let him know that this was unacceptable and requested to speak to his superior. he told me that his superior was not available but that he would have him call me within an hour. I agreed and the call ended.
I did not hear from XXXX superior in the next hour. In fact I never did hear from him ever. I called a couple days later, spent an hour being transferred around, until I finally spoke with representative that told me that I had been transferred to the collections department and that I needed to make a payment. I tried to explain to this representative what had happened but they were unwilling to help and eventually hung up on me. I called back and spoke to another representative in the collections department who explained they had mailed me a letter confirming the dispute. I let this representative know that I had not received such a letter and requested that she email it to me. She agreed that she would email it to me ( To this day I still have not received a letter in regards to a dispute in the mail or in my email ). I then requested to speak with XXXX and she transferred me to him.
He explained that he had told me on our previous call that he would have his boss call me just to get me off the phone. That he actually had no intention on letting me speak to this person, and that it was BBVA 's policy that customers not be transferred to anyone above a supervisor. Again, I let him know that I felt that this was very deceptive, unfair, and now bordering on abusive on BBVA 's part. He again let me know that there would have to be a dispute review before the matter could be cleared up. He advised that he had submitted a dispute and that he would expedite the review of the dispute. He advised that it would take no more than a week for it to be resolved. I again let him know that this was unacceptable but that I would give him 1 week to resolve the matter. I let him know that If I did not hear from him with confirmation that the issue was resolved that I would be submitting a complaint with the CFPB. He seemed to understand and agree on this call that I was being treated unfairly and that BBVA 's actions had in fact been very deceptive. I ended the call thinking the issue would most likely be resolved.
On XX/XX/18 I received another billing statement again asking me to make payment on this charge only now they have added a late payment fee of {$27.00} and a {$1.00} charge labeled as " minimum charge ''.
|
| 07/28/2017 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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On the early morning of XXXX XXXX, 2017 ; i logged on to my account and noticed some activities that was not mine. At first I thought it was a technical error from my bank, because my ATM card was not lost or stolen, and I called my bank right away. The representative i spoke with told me that my card was duplicated. I did n't understand that, so I ask him specifically ; my card is here with me in my wallet, how is it duplicated? He tried to explain that my card must have been compromised on the ATM machine I used and duplicated. I told him that my last transaction was on the XXXX of XXXX, 2017. i also asked him is he can identify the exact location where the card was used, he said yes, that the person just checked the balance at the ATM right now i think he said at XXXX XXXX California , i was hoping they could be able to view some video/camera in other to catch the criminal. He quickly blocked my card and filed a complaint.
I called my bank few days later to follow up ; the representative told me it take up to 15 days to get a response. I asked her how much was being disputed, because some of the transactions were decline, she told me {$2200.00}. To my calculation it was not up that, the total transaction that was deducted was {$1800.00}. Few days later, I got mail, stating that my claim was denied, stating that after investigation, they find out that there was no error detected. I called and argued how that is possible, did they investigate, they have to view the cameras in the ATM location where the money was taken and find out who that was. The representative told me they do n't conduct that kind of investigation. That their investigation was based on the fact that there was no pin change or pin error during those transactions that I verified the transactions. I told her that if this people can duplicate my card, they will be able to get the pin the same manner they got the card. I admitted to her that I got an automated call on the XXXX of XXXX, and without given it much attention, I verified the transaction thinking they were my transactions because i used my card 2 days prior. i told the representative, that if they are holding me accountable for verifying the first transaction, i get it, but what about the ones on the 2nd and third. She asked me if i want to file a claim for those 2 days and i told her yes, anything she can do to help me. She went ahead put me on hold for few minutes and said she has refilled it, to give them 15 days to do their investigation and they will get back to me. She told me to file a police report and send them a copy. I filed police report and called my bank again after i faxed the report to them, they said that they will reopen the claim again. Which i got a mail telling me that the claim was denied after a thorough investigate? That i was inconsistent with my claim and that there was no pin change or error. I called back and asked how i was inconsistent. Just investigate my claim and find out that I am telling the truth. There is no two sides to the truth. They know that I did not make those transactions and did not authorize them. And I never was careless with my information. If their claim is true that my card was duplicated at the ATM, how is it my fault that they got my card and the pin as well? If they can duplicate the card, they can as well easily get the pin. None of this makes sense to me at all, because if I had known that someone can scan and duplicate my card that easily, I will never sign up for such a card. The card does not have a chip. BBVA Compass Bank need to protect their customers information and hard earned money.
When I opened this account at the beginning of this year, their online advertisement was misleading. I opened hoping not to be charged as they claimed they have thousands of ATM around and that their banks all around. Well their bank does not recognize this card. On around beginning of XXXX, I went to their Bank to cash some money for rent, to find out that I can only get money from ATM while I needed {$3000.00}. I called the number at the back of the card and the repetitive acted like it was a mistake and asked me to give the manager the phone to talk to her. I did, but the manager did everything possible, but still could not access the card. She tried {$3000.00}, {$2000.00}, {$1000.00}, {$500.00} and it was all declined. The bank manager apologized to me and asked me to open a checking account call the bank to transfer my money from the saving account to the checking account, which I did open a checking account after a while. But when I called the bank to transfer my money from the saving account to the checking account, the representative told me that its not possible to transfer money from saving to checking, that one can only transfer from checking to savings. It was sad because I hated being charged every time I cash my hard earned money.
It has been a total night mare and heartbroken experience for me with BBVA banking.
|
| 05/06/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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Sim ple Bank, or BBVA Compass Bank according to my account, allowed an attacker of unknown origin to not only gain access to my ENTIRE bank account, but to manipulate their " instant contact system '' within their online banking website or app where a scammer added themselves to my account with a false email and phone used to withdrawl funds FROM my account using their " instant transfer '' system. This attacker had created XXXX unknown, unauthorized contacts and added them to my simple account. Simple instructed me to remove the XXXX fraudulent contacts and I did as soon as I logged into my account so I do not have record of the names used or their info used. These contacts allowed the person or person ( s ) responsible to make XXXX unauthorizesd transfers somehow between themselves and possibly another simple account, in the following amounts, and these XXXX occured on the same day, XXXX , XXXX XXXX 2017 . First Frauduelent Transaction : XXXX , XXXX XXXX 2017 at XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$380.00} Second Frauduelent Transaction : XXXX , XXXX XXXX 2017 at XXXX XXXX XXXX XXXX XXXX XXXX {$950.00} Totaling {$1300.00} that the attacker was able to transfer OUT of my account without my authorization - or any notification this was occurring from simple at all! The attacker labeled the fraudulent transactions as " XXXX XXXX XXXX XXXX '', which they have gotten from my previous account history. My account history will show that payments made to this sender were always in the amount of {$700.00} for rent submitted by or on the XXXX , never near the first of the month when these XXXX transactions occurred. By doing this, the attacker tried to disguise the transactions as transactions I would normally make, but the amounts are actually NOT amounts I would ever submit, nor were they amounts I have ever submitted in the past during my banking relationship with Simple Bank. When I call Simple Customer support, they have assured me that they are " investigating '' it and that this is a " rare occurrence '' and has never happened before. They have closed and locked my account which is pointless at this point since there is a remaining balance of {$8.00} -- - I had to call yesterday to withdraw {$20.00} ( of my remaining funds ) out of an ATM just so I could use that money as a opening deposit at another large firm bank, because simple has now left me without an account to use to pay bills, buy groceries or do anything else. Simple 's primary mode of customer service is support messages through their website and app. When calling their customer service, I am told I need to wait for their " investigation '' to complete, not given a time frame -- basically leaving me without any funds whatsoever -- and that they " take fraud very seriously '' and are working on my case " as fast as possible ''. However, they are not working fast enough to provide a resolution to me and leaving me with no funds whatsoever and NO bank account in the meantime is unacceptable. They obviously do not have the safeguards in place to prevent this from happening -- these were NOT fraudulent debit card purchases -- these fraudulent transfers were made by manipulating simple 's " instant contact '' feature. XXXX fraudulent transfers were " instant '' transfers, as shown in the screenshots. I was NEVER alerted that these transactions were taking place -- - and simple allowed them to occur with no problems! It was only AFTER I CALLED SIMPLE that simple froze my account and blocked my debit card. If I had not checked my account the day it happened and reported those XXXX transactions as fraud, simple would have never even cared to investigate them. I have spoken to multiple customer service people by phone and email, including a supervisor, and the best they can tell me is that once their " investigation '' is complete, they will issue me a check for the stolen funds. However they can not provide me with a time frame to when i 'd get my money back, HOW someone was able to get not only my account login name, but my account passphrase AND my account pin used to access the mobile app. They also can not tell me how someone was able to add their own email and phone to my account and create XXXX accounts to make to fraudulent transfers on the same day, in XXXX different amounts, on XXXX different times on the same exact day. I am left without {$1300.00} of my money and " Simple '' ca n't provide me with a temporary credit while they investigate, nor can they answer any of my questions as to how they allowed this to happen. Instead, they defer blame to me, their simple customer by saying this is " unique to me '' and " a rare occurrence ''. The public and anyone who uses simple bank or any of their partner banks needs to be aware that this can happen to them. I want to be made whole by Simple refunding my money in full IMMEDIATELY.
|
| 04/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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This is my second complaint on Compass Bank. Below is the response I received XXXX. Ten ( 10 ) checks were sent to compass bank to catch up the account from the covid19 forbearance. According to Compass bank all of the 10 checks from my previous complaint were credited to my mortgage account. This is untrue. According to my PDF statements and my posted transactions from the compass bank website three ( 3 ) are still missing from XXXX {$100.00}, XXXX {$150.00} and XXXX {$100.00} If these checks were credited to my account why are they no posted on any of my mortgage statements and why are they not on my posted transactions through the compass bank website?
XX/XX/XXXX FEE ASSESSMENT - {$8.00} {$30000.00} XX/XX/XXXX XXXX XXXX XXXX - {$9.00} {$30000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$59.00} {$30000.00} XX/XX/XXXX XXXX XXXX XXXX - {$9.00} {$30000.00} XX/XX/XXXX XXXX {$100.00} {$30000.00} XX/XX/XXXX REGULAR PAYMENT {$350.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$200.00} {$31000.00} XX/XX/XXXX REGULAR PAYMENT {$350.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$150.00} {$31000.00} XX/XX/XXXX XXXX XXXX XXXX - {$9.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$100.00} {$31000.00} XX/XX/XXXX REGULAR PAYMENT {$350.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$270.00} {$31000.00} XX/XX/XXXX PAYMENT REVERSAL - {$350.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$100.00} {$31000.00} XX/XX/XXXX REGULAR PAYMENT {$350.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$100.00} {$31000.00} XX/XX/XXXX XXXX XXXX XXXX - {$2100.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$100.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$100.00} {$31000.00} XX/XX/XXXX XXXX XXXX XXXX - {$9.00} {$31000.00} XX/XX/XXXX REGULAR PAYMENT {$350.00} {$31000.00} XX/XX/XXXX UNAPPLIED PMNT AMT {$290.00} {$31000.00} XX/XX/XXXX XXXX XXXX XXXX - {$180.00} {$31000.00} XX/XX/XXXX GEN ESCROW DISB - {$9.00} {$31000.00} Ms. XXXX, according to your CFPB complaint, you sent 10 bill pay checks from XXXX XXXX as payment for your mortgage loan account with BBVA USA ( formerly known as Compass Bank, hereinafter, the Bank ). You stated that all the checks were cashed by the Bank but 3 of the payments were not applied to your mortgage account. You requested that the Bank credit your account with {$350.00}, reverse any late fees that have been incurred, remove any late payments from your credit reporting, and provide additional financial compensation. In an effort to address your concerns, we have reviewed your account and Bank records. Bank records show that all of the 10 bill pay checks you referenced in your complaint were received by the Bank and credited to your loan account. Eight of the checks were for {$100.00} and the other two checks were for {$150.00}. The Banks system does not accept partial payments for real estate backed loans, so if a payment is received that is not sufficient to fully satisfy a payment the funds are posted to the account as an unapplied payment amount. These funds accrue in the unapplied balance until sufficient payments are received to satisfy a regular payment amount. The 10 bill pay checks your referenced in your complaint were applied to the account as follows : XXXX ( {$100.00} ) Posted to Unapplied on XX/XX/XXXX XXXX ( {$100.00} ) Posted to Unapplied on XX/XX/XXXX XXXX ( {$100.00} ) Posted to Unapplied on XX/XX/XXXX XXXX ( {$100.00} ) Posted with Unapplied funds eff. XX/XX/XXXX to satisfy payment XXXX ( {$100.00} ) Posted to Unapplied on XX/XX/XXXX XXXX ( {$100.00} ) Posted to Unapplied on XX/XX/XXXX XXXX ( {$150.00} ) Posted to Unapplied XX/XX/XXXX XXXX ( {$150.00} ) Posted with Unapplied funds eff. XX/XX/XXXX to satisfy payment XXXX ( {$100.00} ) Posted with Unapplied funds eff. XX/XX/XXXX to satisfy payment XXXX ( {$100.00} ) Posted as Curtailment eff. XX/XX/XXXX Check XXXX was posted as a principal only curtailment payment because the loan account was no longer past due when the payment was received and posted to the account. You also have a remaining balance of {$100.00} in unapplied funds. A copy of your loan transaction history is attached to the CFPB portal for your review. On XX/XX/XXXX, an agent from our loan research department attempted to contact you using the phone number provided with your CFPB complaint to answer any questions you might have regarding your check payments. The agent was unable to reach you and no voicemail inbox was available to leave a message. As the Bank has accounted for each of the check payments you submitted for review and applied the funds to your loan account, we find no bank error in the processing and posting of your check payments. As such, your requests for fee reversals and financial compensation are respectfully declined. We have submitted a request to have your credit reporting reviewed to ensure this account has been accurately reported and a letter will be mailed to you with the result of the investigation when it has been completed.
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| 06/25/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Closing an account
- Can't close your account
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Web |
Servicemember |
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BVA Compass Bank, in a long-running scheme, fails to disclose actions required to close matured CD account, employs delaying tactics to cause required actions to be late, allowing them to impose penalties effectively not paying their advertised rate.
I opened an online CD account ( XXXX ) with BBVA on XX/XX/XXXX. The terms were one year at 2.80 % APY. I funded this new {$5000.00} CD account electronically from an online savings account I have at another bank.
BBVA did not disclose before or at any time during the opening process that in order for me to get my money back at maturity XXXX XX/XX/XXXX ) I would need to send a notarized letter with a picture of my driver 's license, front and back, within 7 days of the maturity date or the account would be automatically renewed at a rate of their choosing and any closure then would result in a substantial penalty XXXX {$25.00} plus 1 % ).
Had I known this, I would NEVER have opened this account, given BBVA Compass Bank any personal information, or done any business with them whatsoever. This is not an expected or reasonable requirement since the account was funded electronically and my identity was thoroughly verified by them at that time and I had a secure ( password protected ) online account with them. Had I known of this requirement, it would have been obvious they were not acting in good faith and did not intend to pay the full interest rate to everyone.
There were no choices electable or information available on their site regarding CD account maturity. In fact, unlike every other CD I have ever held at other banks, no interest was ever accrued or posted during the entire year the CD was open. Another part of the scam.
Just before the CD was coming up on its maturity date, I received a letter from BBVA explaining my two options for this account : 1 ) add money to it and roll it over into another term with a rate they will determine at a later date or 2 ) do nothing and it will automatically roll over into another term with a rate they will determine at a later date.
What if I wanted to close the account and get my money back? I sent a message to them via my online account on XX/XX/XXXX asking how I could get my money and waited for a response. I did not get one so I sent another message on XX/XX/XXXX and days later still had not gotten a response. I got worried. This started to look like a scam and I was thinking I had lost my money.
I did some research online and saw all the complaints about how BBVA runs this scam : they don't disclose what you need to do to get your money back and then ignore your inquires and use other delaying tactics so that by the time you find out what you have to do and do it to their satisfaction, it's too late and you've missed the window and lost the full interest!
I was checking my account every day waiting for a response and then I started calling the customer service number every day until finally I got through. I was told what I had to do to get my money back ( the notarized letter with picture of my driver 's license front and back, etc ) and when I asked for these instructions to be emailed to me, I was told " we are not allowed to do that. '' Subsequent to talking to customer service, I got a reply back on my online account basically telling me what I was told on the telephone. Oddly, a different address to send the letter to was given. Also, I just noticed ( I took a screenshot ) that they pre-dated their response so it appears they responded the same day to my first message : NOT!
Luckily I knew a notary and was able to generate a letter to their specifications and have it notarized and mailed to them just in time. Not many people could've.
I finally did get my money back with the promised interest on XX/XX/XXXX when their check cleared. It took persistence and luck. I know many must not have gotten their full, advertised interest rate, through no fault of their own.
I believe BBVA does not act in good faith and has designed this scheme so that they don't have to pay the high rate that they advertise and hook people with. Apparently, they have been getting away with this for years. For shame!
Question : How does BBVA Compass Bank pay such high rates on their CDs?
Answer : They don't.
Question : Where are the regulators?
Please do your job and protect hard-working, honest people from deceptive and predatory scams like this. This is an obvious, transparent scam.
PLEASE : REQUIRE BVAA to DISCLOSE their requirements for closing a CD account BEFORE a new account is opened. People would not do business with this bank if they knew about this. This scam would effectively be shut down.
PLEASE : Find out how many people were caught up in this and REQUIRE BVAA to give REFUND + INTEREST to everyone who did not receive the full interest rate because of their undisclosed, unreasonable requirements and documented delaying tactics.
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| 07/23/2019 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Older American |
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Beginning XX/XX/XXXX, my Mother set up 3 generous Indenture trusts for my XXXX children, via Compass Bank. She made Compass and I co-trustees each account. Neither myself or then spouse XXXX XXXX donated to trusts. My spouse never showed interest in viewing the Compass monthly summaries, though I would have loved for him to! The trusts were never my money and therefore not divisible in our final year of divorce, XX/XX/XXXX. In XX/XX/XXXX Compass trust officer Mr.XXXX indicated to me by phone that the XXXX Court was pressuring him to make the trust of our youngest-XXXX- a marital asset. Mr. XXXX called me one day in tears, around end of XX/XX/XXXX, saying the Court had him fired for approving a car expense for XXXX. Her used XXXX, by the way, proved indespensable & the portion from her trust to pay for it was only due to XXXX XXXX not paying his court ordered payments on her car. XX/XX/XXXX became awful " trust wise. '' After 26 years of being co-trustee, sending my XXXX older children thru college with trust money at the end of their finishing college, XXXX court added a seemingly innocent addendum to our FJOD, XX/XX/XXXX.The additional order said XXXX XXXX could view the trust, but, in reality, I was stripped of my half control of trust, my half given to spouse, against the trust contract & my mother 's wishes. I still got monthly summaries, but tuition bills were set to automatically withdraw from the trust without my seeing them, which I didn't agree to, and my daughter was told to ask for funds from Trust Officer XXXX XXXX, or from XXXX 's formerly uninterested father, XXXX XXXX, all without my knowledge, as opposed to asking me.Basically I had no idea how my Mom 's gift was being spent until after the fact.Therefore I can not trace payments to her account as valid. At age XXXX, with two years of college left, XXXX received, supposedly, the principle & income of her trust. I have contested that disbursement as not being her true principal with AL Banking Dept, who ruled favoring Compass. Al Banking Letter stated Compass had no.choice but to obey " XXXX '' order. Other Banks in this situation have tried to educate Court on stringent UTMA rules. One bank even appealed in court and won. An UTMA is not a marital asset, especially when it's third party.Compass did zero to contest the judicial order and protect XXXX 's asset. Compass fired the Trust Officer MrXXXX XXXX who agreed with me something illegal going on.The Banking Dept Letter cited a credit/debit log to prove no money taken, a log just like a normal checking account cited in their report. That's a problem : a trust should not run like a checking account, funds should be invested & grow.The log showed, according to the letter, funds spent correctly, even though not a true accounting : no records of my daughter 's requests for money & no proof of receipt given. It takes more than a simple log to prove no trust malfeasance.If there was more proof I did not see it. The missing principal at disbursement was cited by XXXX XXXX as " just closing trust '' and the " XX/XX/XXXX taxes '' of {$1400.00} -that said exactly what they were,XX/XX/XXXX taxes-were not really XX/XX/XXXX taxes at all. I disagree.Concerns : ( 1 ) XXXX never received principal of {$15000.00} She should have received the {$1400.00} included in the {$15000.00}. XXXX 's trust supposedly " closed '' with receipt of {$7300.00} on XX/XX/XXXX. Trust did NOT close XX/XX/XXXX, as the {$1.00} interest on XX/XX/XXXX was not given to her on XX/XX/XXXX but changed to " fee '' status on XX/XX/XXXX, swallowed up with rest of bank fees. Compass stole that tiny interest, {$1.00}, it's still wrong! On XX/XX/XXXX, the {$14000.00} principal -as shown on " statement of assets '' -dated end XX/XX/XXXX, bottom of page, and {$1400.00} ( tax rate 10 % on {$24000.00} for whoever stole her money ) are added to make the final stolen principal of {$15000.00}. Adding principal and illegal personal tax reimbursement together equals {$15000.00}. The principal on XX/XX/XXXX is about {$400.00} less due to devaluation : {$15000.00}. ( 2 ) Why wasn't XXXX was advised on how to handle a nice NOL {$3900.00} when trust closed, after all she paid over {$1000.00} in fees! ( 3 ) Why not advise her of excess deductible bank expenditures listed on K1? I couldn't advise because I never saw these details prior to XXXX XXXX letter : excess deductions {$440.00} and {$570.00}. ( 4 ) Why is trust principal not on " account snapshot '' page but always further back on " transaction summary '' page? Transaction Summary page is just a log of transactions. Was the principal invested AT ALL? If majority of trust principal is set aside, uninvested, the bank fails in honoring their agreement with my Mother, XXXX XXXX, enacted XX/XX/XXXX & there -explained- is ( 5 ) the trust 's amazing financial losses : its making only a few dollars of income per year.
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| 06/21/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Application denied
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Web |
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Company - BBVA I was sent a Pre-Approval application for a credit card and after 4-6 weeks I decided to apply on XX/XX/XXXX.
While going through the application process they wanted my drivers license information. At this point in the process I felt very uncomfortable uploading my DL information so I did not complete or submit the application. A short time later I was shocked to receive an email saying : We are reviewing your application '' and " Upload requested documents ''.
I thought how is this possible when I never completed or submitted it.but I had an application number XXXX.
The following day XX/XX/XXXX while I was at work I was getting voicemail notifications and BBVA was calling my home, job and cellular phone leaving me messages to call them.
How does this happen if you never submitted the application?
When I had a break I went into a conference room and I called them back @ XXXX BBVA and fraud management??????
I spoke with XXXX XXXX -- - and she talked to me about their process and even though I was still hesitant she convinced me to send the front and back of my drivers license to her through a secured email in which I had to create a password in order to access it.
Even with all this information I still waited a few hours before I opened the email, created a password and sent the information to you as she reassured me that it would go directly to her and that once they verified that I was not stealing someone identity she would delete the information.I took more than one email to receive confirmation she received my information.
The following morning on XX/XX/XXXX @ XXXX XXXX I receive an email saying " We are unable to open a credit card for you '' I was so livid that I called them back @ XXXX and got the run around and was transferred numerous times and NO ONE could tell me why this was declined. After several additional calls and dead ends I was transferred to a lady ( no name ) and she opened a ticket and on XX/XX/XXXX I get a call from XXXX XXXX XXXX who said " he was looking into this '' and I told him it is wrong to send Pre-Approval letter to people to XXXX them over with a denial letter. I dropped 13 points on my credit score due to this lying companies tactics.I told XXXX I was going to file a complaint after reading their 1 STAR reviews and customer complaints. My error was not doing this BEFORE I went and entered the so called " reservation code '' He asked me repeatedly to not file yet and to give him a couple days to research and see if he could get it approved. That was ANOTHER LIE. I waited from Thursday XX/XX/XXXX until yesterday XX/XX/XXXX and I get an email saying " we have made several attempts to reach you by phone '' ANOTHER LIE - I get notifications every time someone calls my home or leaves me a voicemail message. Again via email he tells me the following " Could you please send me a copy of the declined email that you received '' I was shocked that this company send out emails and letters that they have no record of ... .this is ANOTHER LIE ... .please note that now the reference number is different - it is XXXX I emailed back on XX/XX/XXXX and sent BBVA their OWN declined email that they have no record of.and he said the " declined letter would be generated on XX/XX/XXXX. I told him that at this point BBVA had two options - to remove that credit inquiry or I would be filing a report with CFPB ( which I have NEVER done before ) and report this unethical business practice - His reply was " I wnated the email for FUTURE IMPROVEMENTS '' and apologized for not being able to provide declined reasons and he would followup on XX/XX/XXXX. Well that is too late as I gave him 5 days to gather this information that should be available to him - NOT the two he asked for. In his next email on XX/XX/XXXX @ XXXX XXXX he said he apologizes foir the decline and will followup on XX/XX/XXXX and the BBVA inquiry WILL REMAIN due to the fair reporting act. Then he added this : I can send your complaint for our process and improvements team to review so when a customer is declined it will state the reason when the letter is sent out. So now my complaint is being used to improve their screwed up communication documents they send to PRE APPROVED CUSTOMERS ... ....
Is it fair to report BBVA 's UNETHICAL BUSINESS PRACTICES???????
This is XXXX and needs to be dealt with. I will not let this go and I will file and write reports weekly until this is dealt with to my satisfaction and that inquiry is removed.I will file XXXX complaints, post to their website and anywhere other customers posted their GLOWING ONE STAR REVIEWS. I will also file reports with XXXX, XXXX and XXXX Do NOT accept offers from this company, do NOT accept calls from this company and do NOT conduct business with this company -
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| 10/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We have held a mortgage with BBVA since XXXX and in those years we have never had a payment greater than 10 days late, much less 30 days. At the beginning of the pandemic, we did not request assistance because we were confident that we would be able to maintain our payments.
It appears that we were penalized for a late payment in XX/XX/XXXX. We were confused why insufficient funds were noted as we transfer a set amount from our XXXX XXXX XXXX account to our BBVA account monthly to cover our mortgage statement.
In review of bank statements, it appears that XXXX XXXX reported successful transfer to BBVA on XXXX. XXXX The day the mortgage payment was to be drafted ) but BBVA reported receipt of the transfer on XXXX. The mortgage statement dated XX/XX/XXXX demonstrated a successful transaction of a regular payment on XXXX and we never received any notice that our XXXX payment was returned for insufficient funds ( nor were we concerned as we noted a successful transfer from XXXX XXXX ). We can only assume this was due to postal issues arising from the beginning panic regarding the COVID 19 pandemic. Hence, the only time I ever noted that a payment had not been received in XXXX was when I happened to check the account online in early XXXX. At that time, I initiated an immediate transfer of funds from our BBVA checking account to the mortgage account on XXXX.
We are now trying to take advantage of the lower interest rates and refinance our mortgage. This late payment report has prevented us from doing so. We respectfully ask that this late payment report be removed from our payment history. We had sufficient funds in both our XXXX XXXX account and our BBVA account during the month of XXXX ( except for what must have only been hours ) but somehow were not alerted to the nonpayment in XXXX. In discussion with a representative on XX/XX/XXXX, BBVA does not send notifications of nonpayments due to transfer issues, insufficient funds.
We have tried to rectify this with BBVA. The following is a timeline of our discussions : XX/XX/XXXX : Called to dispute late payment in XXXX. Instructed to send email discussing situation regarding issues surrounding late payment, including statements showing transaction dates and funds in both accounts ( content of email above ). Email sent on this date. Told to call back in 5 days to followup on resolution and determination. Given ticket number.
XX/XX/XXXX : Called to followup.Told by representative that another ticket number was assigned as case had to be reviewed by another department. Instructed resolution in two days and to call back.
XX/XX/XXXX : Called to followup. Told by representative that case was still under review and would be resolved by end of day XX/XX/XXXX.
XX/XX/XXXX : XXXX Called to followup. Told it would be resolved by XXXX this day and I would receive a phone call.
XXXX Called to followup on resolution. Told that the above case was incorrectly labeled, not as a late payment appeal/credit dispute ( which was the subject line of my email on XX/XX/XXXX ). Two more ticket numbers given : one to request the credit dispute and one to appeal the late payment.
In addition, we were penalized for a late auto loan payment with BBVA. Multiple attempts via phone call were made with BBVA representatives to set up autopayment on this loan as well. Most provided no assistance. During these conversations, we would opt to make a payment over the telephone. During one such phone call in XXXX, after again failing to aid in setting up automatic payments, I asked to make a car payment. I was told that it was not due until XXXX. I assumed that this was due to issues related to the pandemic, and opted to hold off and pay in XXXX. However, it appears that the representative on the phone was incorrect and that the payment was due at the time of my phone call. Thus a late charge was added on the loan as well. Through our own investigation, we determined that my husband was the only person with online access to our auto loan. He had never set up an online profile with BBVA since XXXX, when we opened the account as I have been managing the checking and mortgage account. Finally, on XX/XX/XXXX, after numerous phone calls and telephone holds, a BBVA representative was able to assist my husband in making an online profile and setting up autopayment on this auto loan. Since that time, there has been no issues with late payments.
We have appealed to BBVA regarding both above issues, particularly as we have had no late payments in the 8 years prior to this incident, with regard to our mortgage account. It is not a coincidence that these events occurred during an unprecedented pandemic in which communication, via mail or phone, was significantly affected.
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| 07/14/2020 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I bank online with Simple Bank.
I had 6 fraudulent charges on my account by XXXX that posted XX/XX/XXXX were for the following amounts : {$0.00}, {$54.00}, {$1.00}, {$100.00}, {$210.00}, and {$2.00}.
I called Simple Bank on XX/XX/XXXX to report fraudulent activity regarding numerous unauthorized charges from XXXX.
At the time i called, the charges were pending. When I spoke to the support person they were able to tell me that the charges coming from XXXX. They said that they would forward the information to the fraud/investigation department and to look out for a response from them. The fraud department asked me to send any documentation that I had. Since I did not make this transaction, I had no documentation to provide.
on XX/XX/XXXX I received the following message from XXXX of Simple Fraud and Disputes department : " Based on our investigation, we have concluded that no error occurred ; therefore, no funds will be credited to your account and this matter is considered closed. The reason ( s ) for denial : -The cardholder provided access to a third party, who exceeded the authority given. '' I can only assume that they were referring to the fact that my live-in partner of 7 years uses my card.
On I sent an email on XX/XX/XXXX and then on XX/XX/XXXX, I sent the following email : " Dear Fraud Investigation Expert, I emailed the following message on XX/XX/XXXX, but havent even received confirmation that my message was received. I would really appreciate knowing that I am a valued customer and that this is being taken seriously. Can you please forward this to whoever needs to see it and give me some sort of communication to let me know what the status is?
Dear Fraud Investigator, I called to report fraudulent activity regarding numerous unauthorized charges from XXXX.
At the time i called, the charges were pending. When I spoke to your support person they were able to tell me that the charges coming from XXXX. They said that they would forward the information to the fraud/investigation department and to look out for a response from them. The feud department asked me to send any documentation that I had. Since I did not make this transaction, I had no documentation to provide. The 6 charges by XXXX that posted XX/XX/XXXX were for the following amounts : {$0.00}, {$54.00}, {$1.00}, {$100.00}, {$210.00}, and {$2.00}.
I received the following message from XXXX of your Fraud and Disputes department : " Based on our investigation, we have concluded that no error occurred ; therefore, no funds will be credited to your account and this matter is considered closed. The reason ( s ) for denial : -The cardholder provided access to a third party, who exceeded the authority given. '' This makes no sense to me whatsoever. As experts in fraud investigation, I'm certain that you are aware that the several small charges on my card are red flags for fraudulent activity. I can only assume the the third party that is mentioned as exceeding authority given refers to my girlfriend.
My girlfriend and partner of 7 years makes most of the payments and purchases with my card. I shared this with your support person on the phone call when I notified Simple of the unauthorized charges. The FTC limits consumer responsibility for fraud as follows ( as I'm sure that you're aware ) : ***If you report an ATM or debit card missing before someone uses it, the EFTA says you are not responsible for any unauthorized transactions. If someone uses your ATM or debit card before you report it lost or stolen, your liability depends on how quickly you report it : If you report : Your maximum loss : Before any unauthorized charges are made. {$0.00} Within 2 business days after you learn about the loss or theft. {$50.00} XXXX I'm disappointed in the response from the fraud department and would appreciate my money reimbursed, per FTC regulations. Failing that, I am requesting more detailed response that shows due diligence and rationale for the decisions made on the part of your fraud department.
There were also 2 (? ) fraudulent charges from XXXX made the same day, which we included in our original call regarding fraudulent charges, but they never cleared.
Thank you for your prompt attention in this matter, " I have since called Simple numerous times requesting updates. Simple will not connect me to the Fraud Investigation department and customer service tells me every time that they will email me when they have an update. I have not received any updates of any kind, other than to acknowledge that I have sent communication regarding the fraudulent charges.
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| 10/31/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/2019 I sold and closed on my home in XXXX, XXXX and moved the proceeds of that sale ( {$170000.00} ) to my Savings account at BBVA. I moved from XXXX, XXXX to XXXX, XXXX and contracted to buy a home in the XXXX area set to close on XX/XX/XXXX. My intent was to wire my down payment from my BBVA savings account to the title company as the closing date neared. I received my cash to close amount and went to wire the money early, so attempted to initiate a wire in the amount of {$220000.00} on the morning of Tuesday, XX/XX/XXXX to the title company. The online banking system notified me that I had a limit of wiring only {$5000.00} electronically. Therefore, I called BBVA Customer Service ( XXXX ) to inquire how to wire the amount I needed. I was told the only option was to go in person to a branch. Unfortunately, there are no BBVA branches in XXXX. I asked what the other options were to verify my identity in a state for which they had no branch presence. They said this was not possible. I spoke to no less than 5 people over the course of the day asking for options to access my money that was sitting in my Savings account within the next 48 hours. I was told to sign up for Premier checking which would raise my wire transaction limit, but approval for that upgrade would take 3-5 business days ( I only had 48 hours before closing ). I was told they could not send a cashiers check without physical presence in a branch. I was told I could online bill-pay myself but that the high dollar amount of the check would get flagged and delayed, plus once I got it there would be a hold wherever I deposited it, thus not supporting accessing my money within 48 hours. I was told I could not add someone to my account over the phone, only physical presence in a branch could do that. I was told that I could have wired that amount over the phone, but that I would have needed to obtain a code that I could only get at a branch location. I was told I could close my account, but that it would take 5-7 days to get the check in the mail for the balance. I was told to call my local branch manager who would have discretion to allow a wire through a faxed request, and when I spoke to the branch manager, XXXX, at the XXXX XXXX XXXX branch he said it was impossible and that he did not have that type of discretion. I offered to obtain a notarized signature of a wire request and that we could video call so that they could watch me and the notary sign the wire request form and fax it to him, and he said this was not possible. I asked if they had arrangements within any organization outside of the states they do business with to perform identity-proofing on their behalf for out-of-state clients and they said no. Finally, I requested an emergency request to raise my debit card cash advance so that I could access my money that way. They stated I would have a {$99000.00} per day transaction limit and I said fine, I had two days and I could get the remainder of the down payment another way. They told me their supervisor had approved this emergency request but that it had to be approved all the way up to the Site Manager and that would take 3-5 hours. At this point it was about XXXX on XX/XX/XXXX. When I called back near the end of the day, I was told they would not have an answer today and that it would take 24 hours. I called back the next morning explaining that if I did not get this approved and my first transaction in by mid-day, then this option would not allow me to get the amount I needed from my account. The rep said she had escalated it and it was on the Site Managers desk and that she would call me back one way or the other by XXXX on XX/XX/XXXX. By XXXX I had not heard back so I called. I was told by another representative that my request to increase my cash advance limit had been denied and she was not clear why no one had called me back to tell me this. The only option they stated was to online bill pay myself or write a check to myself to a new bank account existing in XXXX from which I could do the wire. This is what I did and I am told by the bank that I will not have access to my funds for 9 days. All of this has resulted in a delay of closing, inability to move into the home as scheduled, reschedule of movers, reschedule of assemblers, reschedule of utilities, reschedule of deliveries, loss of 2 work days, and additional cost for temporary housing. I am making this complaint because I do not find it ethical or legal to deny access to my existing funds for 9 days without any other resolution. This is holding my money hostage.
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| 07/25/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX, Ca. XXXX BBVA Compass Bank XXXX XXXX XXXX XXXX, Alabama XXXX RE ; Dispute debit for XXXX XXXX checks never received XX/XX/XXXX for {$23.00} RE : Dispute of {$3.00} Paper Statement Fee XXXX RE : Filing of complaint against BBVA to Federal Consumer Protection Bureau This is to document and its our intention to file small claims action ( without Court trial ) which will circumvent arbitrarily mandatory disput resolution section of deposit account agreement ( waiver of jury trial ) Thus will satisfy the thirty ( 30 ) day requirement to notify entity of intention of California civil tort process and opportunity of entity to satisfy disput ( s ) prior to commencing of court action.
We hereby document that we NEVER received checks ordered directly thru BBVA on or about XXXX ( ATTACHMENT # A ), to wit, the exclusive entity used by BBVA, XXXX XXXX checks, thus BBVA is the exclusive entity who is the catalyst and conveys and is the official gatekeeper and facilities such ordering and thus is the primary contact and facilitator of such checks. Thus BBVA is the primary entity to sue in the California Court Systems for failure to receive the benefit of the bargain in any tort action ( s ), thus we have and offer, acceptance, consideration and damages, to wit, consumer never received the benefit of the bargain, said 100 checks ordered XXXX that BBVA say was submitted and delivered when in fact, consumer never received checks, thus leaving consumer to go elsewhere to order checks, and consumer has damages, plus court fees, and fees relating to contacting bank and correspond accordingly to document same.
Thus, we are notifying officially in writing to BBVA to return funds accordingly to satisfy damages to consumer above.
In addition, we have notified Consumer Financial Protection Bureau ( CFPB ) and filed an official complaint against BBVA, whereas they have their own investigation that has commenced to receive official documentation and response by BBVA.
In addition, a separate complaint was lodged by consumer above against BBVA for a {$3.00} Paper Statement fee consumer did not want that was issued on XXXX, that was not clearly disclosed upon origination of checking account.
When consumer notified via email to BBVA, we acknowledge accordingly that BBVA did eventually reverse on XXXX, that the Paper Statement Fee of {$3.00} was reversed, and it was stated in a voice mail message on XXXX and email that consumer above can change provisions on line to change or opt out of paper statement fee.
However, this is an inaccurate statement as consumer above, tried on XXXX to change and opt out of both the Checking account and Money Market account online to Opt Out of the Paper Statement Fee, however, consumer above was prevented to complete such change as advised to call BBVA for processing. Since it was after normal business hours and 3 hours ahead on the East Coast, consumer decided to file a formal complaint on this as well, as it appears adamant that BBVAs intentions is to prevent consumer above to opt out, and thus cause additional ongoing harm to consumer by arbitrarily continue to change a {$3.00} monthly paper statement fee, in an attempt to gain profit and pad their bottom line.
This action harms the consumer therefore it is actionable by both the Federal CFPB and via California rules of civil redress, via California Dept of Consumer Affairs and California Business and Professions Code, and California Code of Regulations, as BBVA is authorized to conduct business herein California, thus in addition to Federal Rules, BBVA, a Federally regulated Banking entity, entrusted to commence Banking, across State Lines is also regulated under California rules and regulations.
As such, Consumer above, has rights to file a complaint ( s ) accordingly to both regulatory agencies and purse a civil action herein in California as stated above, any additional harm in charging additional {$3.00} Paper Statement fee is actionable because BBVA is preventing consumer to Opt Out we hereby also charge consumer will be harmed accordingly if this situation will not be rectified forthwith by BBVA.
As such, we will suspend, any civil action for redress accordingly ; however, we are pursing both California and Federal complaint processes against BBVA accordingly.
We trust that BBVA will address these complaint ( s ) accordingly in writing forthwith.
XXXX XXXX Cc : CFPA Cc : California Dept. of Consumer Affairs Cc : Law offices of XXXX XXXX Cc : XXXX XXXX XXXX, California Superior Court Cc : Case File
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| 03/08/2019 |
Yes |
- Debt collection
- Credit card debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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This concerns my BBVA Compass credit card ending in XXXX.
If I do not have a deposit account with a bank, I typically pay all my credit card payment by telephone for security reasons. Due to my work schedule, I typically make these payments after business hours. Since BBVA Compass does not have an automated telephone payment system, the telephone system connects me to a payment processing employee to make the payment.
My periodic statement ( for credit card ending in XXXX ) covering XX/XX/XXXX through XX/XX/XXXX stated that I had purchases of {$580.00} and a balance of {$580.00} ; a payment was due on XX/XX/XXXX. On XX/XX/XXXX, I called BBVA Compass at XXXX and paid the full balance of {$580.00} using my checking account at XXXX XXXX. The BBVA Compass employee gave me the confirmation number XXXX.
My periodic statement covering XX/XX/XXXX through XX/XX/XXXX confirmed the payment of {$580.00} made on XX/XX/XXXX and stated that my new balance for purchases made between XX/XX/XXXX and XX/XX/XXXX was {$1100.00}. No purchases have been made with the card ending in XXXX after XX/XX/XXXX. The new balance of {$1100.00} was due on XX/XX/XXXX. No fees or interest had ever been charged on the account. I called BBVA Compass at XXXX on the evening of Sunday, XX/XX/XXXX, in order to pay the full balance on my credit card. I paid the entire account balance of {$1100.00} using my checking account at XXXX XXXX. The employee provided me a confirmation number of XXXX.
( Due to the inconvenience in BBVA Compass telephone payment system, I destroyed the credit card in XX/XX/XXXX after paying the balance in full. ) I keep a physical log of all transactions affecting my deposit accounts and keep all credit card receipts for a period of several years.
Around XX/XX/XXXX, an employee from BBVA Compass called me and told me that my payment was late. I explained the situation, but the employee said that no payment was processed. I gave the caller the confirmation number that I received, and she indicated that BBVA Compass had no record of that confirmation number. At first, I thought that the payment may have been applied to the wrong account. I looked at all of the transactions in my XXXX XXXX checking account and realized that the payment had never been taken from my account. I told the caller that I would not give my checking account information over the phone because I would not pay any late fee due to the error of the BBVA Compass employee on the night of XX/XX/XXXX. I said that I would write a check and put it into the mail immediately to cover the payment that had BBVA Compasss had failed to take from my account on XX/XX/XXXX. While on the phone, I adamantly requested that BBVA Compass remove the late charge off my account since it was due to their own employee error. I mailed check # XXXX for {$1100.00} on that same day. BBVA Compass processed the payment.
Since that time, BBVA Compass has called me repeatedly and sent me collection notices. I always provide the above information over the phone and request that BBVA Compass remove the late fee. Instead of removing the late fee, BBVA charged a late fee on the late fee. I have called BBVA Compass when receiving these collection notices and have been told that it would be addressed.
Eventually, the late fee was reduced to {$23.00}, then a late fee of {$30.00} was charged on the late fee. I called and again noted that these were all inappropriate late fees and gave all the above information.
On XX/XX/XXXX, BBVA Compass sent me a collection letter indicating that I owed {$33.00}.
On XX/XX/XXXX, I spoke with XXXX at BBVA Compass and again explained the above. XXXX said that all of the late fees would be waived and gave me a reference number of XXXX.
On XX/XX/XXXX, the late fee was reduced by {$10.00}, but the transaction was not posted until XX/XX/XXXX.
On XX/XX/XXXX, the late fee was reduced by {$20.00}, but the transaction was not posted until XX/XX/XXXX.
On XX/XX/XXXX, an additional late fee of {$30.00} was charged.
BBVA Compass then sent me a periodic statement for {$53.00} with a payment due on XX/XX/XXXX.
On XX/XX/XXXX, BBVA Compass sent me a collection letter for {$53.00}.
This morning ( XX/XX/XXXX ), a collection company with the telephone number XXXX called me to tell me that they were a debt collection agency representing BBVA Compass. Again, I gave all of the above information and said that I would send a complaint through the CFPB in order to have this harassment end. I asked him not to call me again, and he said that he would no longer call me.
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| 12/04/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Gentlemen : We have been banking with Compass Bank for over 15 years. We noticed an unauthorized ACH debit in the amount of {$150.00} by XXXX on XX/XX/2018. Upon not receiving a response we sent another email requesting that the account needs to be credited for the unauthorized transaction. After a couple of days a response was received from XXXX XXXX as follows : REPLY : Dear XXXX XXXX XXXX, Thank you for contacting BBVA Compass. We have received your inquiry regarding a transaction in question.
XXXX Compass does offer you the option to dispute unauthorized charges. In order to go forward with this dispute process, we ask that you please reply to this message with the following information : 1. Your mailing address.
2. Your current phone number.
3. Your reason for filing dispute.
4. Date and amount ( s ) of the unauthorized charges.
5. How you would like the documents to be sent out ; either by fax, email or mail if any are required.
Additionally, we would like to inform you that you are now able to submit a dispute, via your online banking, for any unauthorized posted domestic debit card charges. For your convenience, we have provided steps below.
1. Sign in to your online banking.
2. Select the appropriate account.
3. On the right, select Disputes.
4. Select 'Unauthorized Charge ( s ) ' followed by 'Next '.
5. Provide a response to the presented questions.
6. Confirm your dispute.
7. Print and/or download your confirmation document.
For immediate assistance, you may also contact our Disputes Department at XXXX, option # XXXX, option # XXXX, and finally select option # XXXX, Monday-Friday from XXXX XXXX to XXXX XXXX CST or Saturday from XXXX XXXX to XXXX XXXX CST. Our specialized agents will be more than happy to assist you with a dispute claim.
We hope we were able to satisfy your questions and concerns. Thank you for banking with BBVA Compass.
Sincerely, XXXX BBVA Compass Customer Service Member FDIC Equal Housing Lender Strange, first the above response states that " BBVA Compass does offer you the option to dispute unauthorized charges '' However it states that if we decide to go forward with the dispute process we need to provide information that Compass Bank already has or should have in their files.
Reluctantly we provided the requested information immediately. After a couple of days a response was received from XXXX XXXX at Compass Bank which was as redundant stating the they had received a dispute filed on XX/XX/2018 where as the Compass Bank was first notified of the unauthorized transaction on XX/XX/2018. This email pretty much asked us to do tons of paperwork and wait for them to determine the nature of the transaction which may take between 45-90 days to resolve. Again this was a " canned '' response stating that if any NSF charges were incurred and the transaction was determined to be unauthorized such charges would be refunded. If only they had looked at the account we have never incurred any NSF charges in the last XXXX + years and have never incurred any such charges due to our actions. Again we responded that no authorization was given by us for the transaction in question. It was the responsibility of XXXX XXXX to provide documentation to Compass Bank of the authorization. In this response we also stated that XXXX has been negligent and a complain has been filed with the FCC against XXXX.
To make the long story short XXXX has finally responded and come around but has not fulfilled it's obligation to date. We are in touch with XXXX which Compass Bank should have done several days ago.
Finally we are working with XXXX XXXX at XXXX. His telephone number is XXXX and his email address is XXXX. We had provided a copy of the disputed charge to him a few days back. I got a call from him earlier today asking for our credit/debit card number on which the disputed amount was charged. Quite strange as there was no card involved in the transaction.
In our last email to Compass Bank we clearly stated that if the funds were not credited to the account by Friday XX/XX/2018 we will file a complaint with the CFPB.
We have still gotten a couple of " canned '' responses from Compass Bank asking us to provide unnecessary & unreasonable signed documents.
This is a continuation of our complaint numbers XXXX, XXXX and XXXX. Compass Bank continues to be negligent of its fiduciary obligations. It simply send out " canned '' cut and paste responses to the issues at hand.
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| 12/12/2017 |
Yes |
- Vehicle loan or lease
- Loan
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- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
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Web |
Servicemember |
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BBVA Compass Bank took 47 days to respond to my complaint. That being 47 days after they had requested for extra time to respond. Their information has multiple errors even after they had admitted to making errors on-top of that. Back in XX/XX/XXXX they had claimed that I owed them {$3300.00} dollars now after several complaints they claim that I owe them {$1200.00} dollars. There was also multiple errors in the repossession condition report. They did not list a power sunroof in their report. That adds value to the car overall. They also said that the tires were in fair condition. They were a brand new set of matching tires that were less than 4 months old. So they would have been rated as in good condition. That also adds more value to the car. In this report they were claiming dents to the body and front and rear bumpers. I had no dents whatsoever. No dents adds even more value. BBVA Compass will probably say that was not their issue but the repossession agents fault. Yet it is BBVA Compass 's issue for hiring and or contracting with this repossession agent. They were also claiming scratches to the hood, front and rear doors and trunk. I had no scratches at all. The car only had one owner and was a low mile vehicle based upon manufactured date. BBVA Compass bank is also claiming that they had requested a vehicle transfer on XX/XX/XXXX. They would not be able to request that information for the fact that the Texas DMV was closed that day being a Sunday. Compass bank must not have read that information clearly. On the vehicle transfer information it clearly states date of sale XX/XX/XXXX. Yes Compass bank that is listed as the sales date. The car is sold before you file for a vehicle transfer. That is the only way that it works. Also they stated that I should have contacted the tow service person or the repossession agent to get back my personal belongings. I did call the tow service and I told them that I have a prescription medication and a pair of eyeglasses in the car. They told me they had no way of unlocking the car. They go onto and tell me that it was out of their hands because the car had already been repossessed. The tow service did not even attempt to contact me. I had no idea where the car was I did n't find out that it was even towed until XX/XX/XXXX. The car was already taken and gone from the tow yard. Compass bank claims that if the personal items are not collected within 30 days they are either discarded or donated to a charity. Their was a prescription medication sealed from the pharmaceutical manufacture in the car that is {$1700.00} dollars for a one month supply. That would be illegal to just throw away and also would not be able to donated because it had my name and address on a printed label. That medicine is absolutely necessary for me to take daily. I am not really worried so much about the eyeglasses. Yet they were not given back to me. The tow serviced driver told me that even if the car was still at his place they would not be able to unlock the car. They did not have a key and also did not have a key fob. For Compass bank not listing a sunroof on the car that dropped the value and also for listing cosmetic damage that was not their also drops value. They claimed that the car was sold for {$10000.00} dollars. A car such as that would have sold for {$12000.00} minimum at auction. For all I know Compass bank could have listed body damage and scratches just to make me believe that the car was sold for {$10000.00} dollars. The only people who really know what the sales price was are Compass bank and the buyer no one else. I do not trust Compass bank 's information anymore. They apologized for making errors in their information. That were just lying and making an attempt to get me to pay money on something that I DO NOT owe. Going from {$3300.00} down to {$1200.00} is still unacceptable. I was never refunded for my medicine. The medicine costs well over that amount. So after going back and forth for months they had apologized for their errors and then still say that I owe them. I do not trust their numbers and I do not trust their figures. They lied about the date of the sale of the car more than once. First they stated XX/XX/XXXX then XX/XX/XXXX for the sale of the car. The info from Texas DMV says XX/XX/XXXX. So what 's next another date change? Lastly I did not purchase the car on XX/XX/XXXX. I only allowed XXXX XXXX XXXX to take a look at my credit report on that day.
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| 06/07/2021 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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|
Web |
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This is a complaint against Simple Bank and BBVA, which have failed to return to us our account balance of approximately {$7500.00} after the closing of Simple Bank. I will often offer approximate dates for events. The we in this complaint is referring to my wife and I, which each had an individual account and both shared a joint account with Simple Bank.
On XX/XX/XXXX, funds were withdrawn from mine and my wife 's shared checking account with Simple Bank. This was related to Simple Banks ' closing. Simple was an asset of BBVA, and after their agreement with XXXX, BBVA was closing Simple.
We were told over and over that XX/XX/XXXX was the transition date, and we intended to transfer our money out before XX/XX/XXXX. But on XX/XX/XXXX, with no prior notice, all funds were withdrawn by the bank. We were told that a check would be disbursed for the total of our funds and sent via mail, within 10 business days.
By the end of XXXX, we had still not received this check. I called Simple on XX/XX/XXXX to ask where our funds were. They said they did not update the address so we didn't receive our funds. We had made an interstate move, but this explanation is not sound, because we had forwarded our mail weeks before the check should have been sent, have been receiving all of our forwarded mail, and have been able to see photoscans of the envelopes we are due to receive from USPS through a service they offer. We never received any sign that our check was coming.
On that same phone call, XX/XX/XXXX, the customer service representative I spoke with from Simple said they would now ask that the check be disbursed, and that it would be another 10 business days.
We never received any check. After XX/XX/XXXX, we were no longer able to directly reach Simple Bank and were instructed to call BBVA, as that was the date of their planned transition.
During the last week of XXXX, we called BBVA asking about our check. The BBVA customer service agent informed us that they would need to fill out a form. We werent informed about what this form was. They said we would receive a call back from the relevant department ( fraud prevention, if I remember correctly ).
On approximately Wednesday, XX/XX/XXXX, over a week later, a XXXXBVA customer service agent called back to tell us we need to speak with the fraud department. According to BBVA customer support, there was a hold on our account. The support agent said that their fraud department was investigating our account, and that we would need to speak with them.
The agent then transferred us to fraud. Fraud said they had no information on our account, and suggested that we be transferred back to customer service. Customer service received our account of the conversation with the fraud department, and insisted they should transfer us back.
We went back and forth between these departments several times. At one point, a customer service agent once again said they needed to fill out a form. We informed this person that we had ALREADY been told this, and thats how we ended up on the phone with them. Then they transferred us to fraud, again. On this instance, their fraud department agent ( XXXX XXXX accused us of refusing to give information to customer service.
IN general, BBVA staff are either unwilling, totally unprepared, hostile with us, or all three. We have been disconnected and transferred between several departments with no answer.
On XX/XX/XXXX, we made another call to BBVA asking for support. BBVA seems to never take down any records or notes about our phone calls, and their customer service agents continue to be ignorant of our needs. In this case, we were transferred to a new department, which told us that the account in question was under investigation, because of transactions that were red-flagged. We were also told that this was done by Simple Bank, and BBVA doesnt have any information about it. We were told that in BBVAs systems, our money DOESNT EXIST. So that they have few options in this department and they would have to transfer us back to customer service.
After gaining that last piece of information, we have been unable to move further and customer service continues to cycle us through the same pointless process, wasting everyones time.
BECAUSE SIMPLE BANK has been closed, we have no access or documentation of our bank account numbers and can not access our account records any longer.
|
| 04/25/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
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|
Web |
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To whom it may concern, My husband and I are a retired couple living in XXXX XXXX. We opened a checking account linked to a money market account at BBVA Compass Bank in XX/XX/XXXX in XXXX XXXX, TX. We were receiving our bank statements in XXXX XXXX by mail up until around XX/XX/XXXX, and then we stopped receiving the statements. It wasnt until XX/XX/XXXX that the statements were mailed to us again and we learned that there were several fraudulent transactions including a temporary change of address, while these transactions were taking place.
Originally, our money market account had {$40000.00} USD and our checking account had {$5000.00} USD. We have all of the checks that the bank issued which start with the number XXXX and we have never used any of them. In XX/XX/XXXX when we started getting our statements again, we learned that our accounts had {$2900.00} in our money market account and {$120.00} in our checking account. We immediately called the bank and discovered that our accounts were compromised. They sent us copies of the checks issued to withdrawal the money from our accounts. This individual named XXXX XXXX gained access to our accounts and changed the mailing address from our XXXX address to a XXXX, TX address, proceeded to order checks with check numbers in the XXXX where you can see our names clearly misspelled. In XX/XX/XXXX, he transferred {$4700.00} USD from our checking account into our money market account and he also made the following withdrawals using three checks : 1 : XX/XX/XXXX Check # XXXX for {$36000.00} ( the bank would not tell us if it was cashed or a deposit ) 2 : XX/XX/XXXX Check # XXXX for {$2000.00} cashed at a BBVA Compass in XXXX, TX 3 : XX/XX/XXXX Check # XXXX for {$2000.00} cashed at a BBVA Compass in XXXX, TX With our names misspelled, check numbers that dont belong to the checks issued to us by the bank, and with forged signatures, these checks were all honored and processed by the bank. We started by calling the bank in XX/XX/XXXX and they immediately dismissed our complaint by saying that we signed a contract in XX/XX/XXXX that states that we had a period of ( 3 ) months to file a complaint for any account discrepancies and we had waited over ( 6 ) months to start a complaint. We read our contract in its entirety and there is no clause that states ( 3 ) months to file a discrepancy. It states to contact the bank as soon as possible when there is a discrepancy.
In addition, this individual that allegedly stole our money, opened a BBVA Compass bank account in XX/XX/XXXX and closed it in XX/XX/XXXX in one of the XXXX, TX branches where one of the checks was cashed. The bank refused to provide any additional details on that account to us.
We have called the bank many times and spoken to many people, we have sent them letters, we travelled to XXXX this month of XX/XX/XXXX to file a police report for the checks that were cashed in the XXXX, TX branches and also to try to obtain more information about these checks. The person that helped us at one of the BBVA branches in XXXX, TX was in awe of what had happened to us and in disbelief that these checks were actually cashed after all the inaccuracies shown by the fake checks and signatures. She also said this was very clear fraud and also said that if she had been the investigator, she would have refunded the money to us.
Yet, BBVA Compass continues to deny responsibility and wrote in a letter dated XX/XX/XXXX that the bank is not liable for this loss and that they will cooperate with law enforcement as needed, but they refuse to cooperate with us, their clients and account holders. They keep hiding behind the ( 3 ) month limit clause to file a complaint that does not exist in our contract or in their current contract on their website.
We strongly believe that the bank is responsible for reimbursing us this money. They were fully negligent in cashing checks with the wrong information and forged signature. We are now being forced to hire an attorney in the US which has not been easy while living in XXXX XXXX, but this is our only chance to recover our stolen money which constituted the bulk of our life savings. We will also now seek reimbursement of all the accumulated expenses and attorneys fees.
Anything you can do to assist us with this fraud will be greatly appreciated.
Warm Regards, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX
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| 04/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
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|
Web |
Servicemember |
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oK ON XXXX XXXX XXXX, mY BANK BBVA, DECIDED THEY NEEDED TO STEAL MONEY BASICLY RIGHT FROM MY CHECKING ACCOUNT. aROUND A WEEK AGO I HAD RECEIVED A CHECK FROM A SURVEY COMPLETION I HAD DID ON-LINE, I UNDERSTAND THERES A TON OF SCAMS OUT THERE AND WAS PRETTY SURE THIS WAS ONE OF THOUGHTS ATTEMPTS. bUT I DEPOSITED THIS CHECK KNOWING THAT AND AT THE SAME TIME I INFORMED MY BANK OF THE SITUATION ABOUT THIS CHECK. IT WAS FOR {$1800.00}. a lot OF MONEY BUT HERES WHERE IT GETS TO BE THEFT. AFTER EXPLAINING TO MY BANK THROUGH SURERED MESSAGING ON THERE WEB SITE, TO CANCEL THE DEPOSIT OF THIS CHECK, AWARE OF THE XXXX CHARGE OF THE CANCELLATION FEE, THEY DID NOT RESPOND AT ALL, NON-STOP THE DEPOSIT OF THIS CHECK, THERES THE FIRST PROBLEM AS MY BANK THERE ( i THOUGHT AT LEAST ) SUPPORT TO PROTECT MY MONEY AND MY ACCOUNT.CORRECT? SO IF I FEEL A CHECK IS SUSPISHIUS, AND ASK THEM TO CANCEL ANY DEPOSIT OF ANY CHECK I DEPOSIT, INTO THE ATM, SHOULDN'T THEY PROCEED WITH MY REQUEST, BEFORE SOMETHING WORSE HAPPENS. WELL NOT ONLY DID THEY NOT CANCEL MY REQUEST OF THIS CHECK, OF COUSE IT " BOUNCED '' AND CAME BACK AS " NOT ENOUGH FUNDS INN ACCOUNT '' OK FINE PROBLEM # 2, KNOWING THEY DID ABSOLUTELY NOTHING ABOUT STOPPING THIS CHECK I TRANSFORMED {$2000.00} FROM MY SAVINGS TO MY CHECKING THAT MORNING OF XX/XX/XXXX, BEFORE THE PROCESSES OF THE CHECK BOUNCING, TO COVER THE LACK OF RESPONSIBILITY ON MY BANKS SIDE TO CANCEL THE CHECK. NOT ONLY DID THEY NOT CANCEL IT, BUT THEY ALSO POSTED IT AS CLEARED FOR 2 DAYS. sO PROBLEM # 3, I CHECK MY ACCOUNT AT THE END OF THE DAY ON THE XXXX AND THERE XXXX WORTH OF XXXX OVERDRAFT FEES FOR DEBITS i HAD MADE, BECAUSE OF A CHECK THAT WAS RETURNED FOR {$1800.00}. WELL KNOCK ME UPSIDE THE HEAD AND CALL ME A XXXX. YOU'RE GOING TO CHARGE ME FOR A RETURNED CHECK THAT I TOLD YOU WAS GOING TO NOT CLEAR, AND I TRANSFORMED MONEY TO COVER THE CHECK, JUST IN CASE, AND TO TOP IT OFF I HAD ANOTHER {$3000.00} IN MY SAVING YOU COULDN'T OF JUST ROLLED OVER OR XXXX, MAYBE EVEN CALL ME, TO COVER THIS XXXX CHECK I TOLD YOU TO CANCEL. XXXXM SORRY BUT THAT IS JUST AS MUCH AS THEFT FROM A HACKER AS IT IS BBVA STEALING MONEY STRAIGHT OUT OF MY ACCOUNT. I WILL NOT STAND FOR THIS AND IT IS COMPLETELY WRONG AND XXXX. I WORK HARD FOR MY MONEY AND TO THINK YOU'RE JUST GOING TO STEAL IT FROM ME WITH SOME STUPID REASONING ABOUT OVERDRAFT WHATEVER, I DONT THINK SO. SO I PROCEEDED WITH CALLING THEM THE NEXT MORNING AND AS I GOT IN TOUCH WITH A REP WITH THE COMPANY AND HE WAS GOING OVER MY ACCOUNT AND HEARING MY REASONING ... ..CLICK, HE JUST STRAIGHT HUNG UP ON ME SO I WAITED FOR A CALLBACK ... NOTHING, SO I WANT MY {$160.00} BACK AND IF THEY FEEL THERE RIGHT, THEN YOU CAN BET I WILL CALL MY ATTORNEY, AND SUE THE XXXX OUT OF THERE CORPORATE COMPANY. IF THERE MY BANK, AND TRULY CARE ABOUT THERE CUSTOMERS AND PROTECTING THE CUSTOMERS MONEY THEN, THAT IS THE WORST EXAMPLE OF THAT I HAVE EVER SEEN. I WANT MY MONEY BACK, AND I WON'T STOP TILL I GET IT. THANK YOU.
XXXX XXXX BELOW IS A SUMMARY OF THE LEDGER XXXX XXXX XXXX ONLINE BANKING TRANSFER FROM ACCT XXXX Posted {$2000.00} {$850.00} XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$24.00} DEBI T FOR CHECKCARD XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Posted - {$32.00} - {$1100.00} Information : Insufficient Funds Warning XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$37.00} DEBI T FOR CHECKCARD XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX Posted - {$32.00} - {$1100.00} Information : Insufficient Funds Warning XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$82.00} DEBI T FOR CHECKCARD XXXX XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX Posted - {$32.00} - {$1000.00} Information : Insufficient Funds Warning XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$5.00} DEBIT FOR CHECKCARD XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX Posted - {$32.00} - {$1000.00} Information : Insufficient Funds Warning XXXX XXXX XXXX INSUFFICIENT FUNDS-PAID ITEM {$270.00} DEB IT FOR CHECKCARD XXXXXXXX XX/XX/XXXX STA TE OF CALIF DMV INT XXXX Posted XXXX {$32.00} - {$1000.00} Information : Insufficient Funds Warning XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pending - {$21.00} XXXXXX/XX/XXXX XXXX XXXX RETURN ITEM CHARGE BACK Posted - {$1800.00} - {$980.00} Information : Insufficient Funds WarningXX/XX/XXXX XXXX XXXX XXXX XXXX Posted - {$15.00}XX/XX/XXXX ONLINE BANKING TRANSFER FROM ACCT XXXX Posted {$2000.00} {$850.00}
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| 02/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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DATES/ACTIONS XX/XX/XXXX I contact Simple through the Support Messaging on their mobile app. I said I had a check coming in that was higher than my approved daily deposit limit ( {$2500.00} ) and asked if there would be an issue depositing the check.
XX/XX/XXXX A support representative replied that my daily deposit limit had been increased to {$9500.00} and I would be able to deposit my check.
XXXX I deposit the check ( Amounting to around {$3600.00} ). Later that day Simple sends a support message stating my funds will be held for 5 business days without providing a reason. I send a support message asking for a reason, but receive no response.
XXXX I call the customer support line and request a callback as the wait time is over XXXX minutes. When I do receive a callback I speak to an agent and ask the reason for the hold on my account. She states : - There is no way for her to provide a reason for the hold on my account.
- Even though my daily deposit limit is much higher than the check, they can place a hold on my check.
- They are all working remotely so there is no way for her to get in touch with someone who could give me a reason ( This is very unsettling. As a consumer, I feel like the employees of my bank should have resources and contacts to do their jobs even if they are working remotely ) - I state that I have another check to deposit and ask if there is any way to know ( prior to depositing ) when I will receive my funds. The agent says there is no way to know when I will have access to my funds as this is decided in a " back room '' on a case by case basis. ( Also very alarming as a consumer. Made me feel that Simple employees can arbitrarily decide the fate of consumers without regulations or explanations ) - There is no way the hold on my check could be removed after it has been placed ( so does this mean if Simple made a mistake they can not fix it? ) I ask to be escalated. The agent states that escalating will not help me, but does it anyway. I get connected with XXXX, a senior support agent, who seems disgruntled from the start.
- I try to convey my issue to XXXX and humiliate myself begging for a reason my check was held and asking if I can safely deposit my newest check.
- XXXX is short, rude and sighs throughout our brief conversation. Eventually we are disconnected or she hung up on me.
- XXXX made no attempt to get back in touch.
I am still on hold ( over an 1.5 hour wait ) to get back in touch with customer service as I compose this message. At this point I've wasted most of my day on this.
REASONS FOR MY COMPLAINT Reference : XXXX : XXXX XXXX XXXX XXXX On the Simple Website it states, " Additional holds up to 5 business days may apply ; if any of your check deposits are subject to an additional hold, we'll be in touch with more information when the hold is placed. '' I did not receive any additional reasoning or explanation and was told by two representatives that I will not receive a reason as " no one knows except the decision maker ''.
My deposit did not meet any of the requirements Simple gives for holding a check : - First 30 days as a customer ( I have been a customer for more than 30 days ) - If the check is greater than {$5500.00} or multiple checks are greater than {$5500.00} ( I only deposited one check less than that amount ) - Account is/has been/would be overdrawn by {$5500.00} ( I am not overdrawn by that much, though I have had declined transactions totaling less than {$100.00} - my account balance does not reflect an overdraft at all and nothing totaling {$5500.00} ) - They have reason to believe the check will not clear. This check was issued through a major national insurance company, so it seems unlikely they would suspect them of bouncing a check in such a small amount.
- Emergencies, such as natural disasters ( Nothing that I am aware of has prevented Simple bank from operating as usual. Employees have stated a " seamless '' transition to remote work during the pandemic on XXXX. Neither agent mentioned an emergency ).
My best understanding of the FDIC regulations state that if the bank issues an exception hold on my deposit they are required to issue a reason for the hold. I have received no such reason. I do not believe my deposit qualifies for any of the exception hold reasons listed by the FDIC regulations or the Simple bank policies.
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| 03/09/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
Servicemember |
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Mexico-owned BBVA Compass bank targets and lures our most vulnerable US citizens with aggressive sales tactics and Bait & Switch schemes such as written and verbal promises of " FREE CHECKING '' to lure senior citizens, disabled veterans and disabled single mothers and children who receive monthly social security disability checks. They use fraudulent schemes to convince them that it is free to transfer their Social Security checks into a BBVA checking account and use their " no cost '', " FREE '' checking and debit card. Once a social security recipient is locked into their " FREE '' checking account, they immediately begin keeping the social security income to pay for BBVA bank fees that result in them garnishing most if not all of the monthly Social Security income as " bank fees '' every month.
For example, for 1 disabled single mother and her children, after paying into social security and taxes for over 15 years, she became disabled and went on disability and trusted the BBVA salesperson in the Montgomery Country region of Texas who assured she could trust BBVA 's " free '' checking account as a deposit account for her and her children 's {$670.00} a month in social security income. But, they switched their policies as soon as her deposit arrived, and they seized the funds to keep for themselves as " bank fees '' almost immediately. Thus far, against her monthly social security of {$670.00}, BBVA has garnished up to {$30000.00} in " bank fees '' since they convinced her to open a bank account with them about 6 years ago.
BBVA 's theft of social security income and questionable profit-making policies and bully-like customer service style, resulted in the loss of this single mother and her children 's and related foreclosure of their home, auto and most basic childcare.
Additionally, BBVA 's theft of social security funds results in 3-15 times higher costs for the US government who then has to replace what BBVA stole by now having to also provide duplicate funds to pay for housing and food because BBVA took the social security income that was sufficient to pay for housing.
BBVA 's increases BBVA 's profits at the expense of the US Government, disabled veterans, senior citizens and disabled single mothers/children. In this case, their theft of most of the security security income each month, resulted in the federal government having to not only pay Social Security but now also Section 8, SNAP and cash to replace what BBVA garnished from every social security checks. Their theft of Social Security income not only triples the Government 's cost for this senior citizen this year, but also resulted in the repossession of the home, automobile, childcare, training needed to move off of government benefits. In other words, due directly to BBVA 's Bait & Switch sales tactics to lure social security recipients to deposit their monthly benefits into a " FREE '' BBVA bank account and also BBVA 's practices of garnishing most if not all of the social security income as " bank fees '' each month totaling almost {$30000.00} from just 1 disabled single mother 's check in Texas. In just this example, their actions increased the federal and state government expenses by more than TRIPLE and also increased the duration that a disabled single mother and her children now have to use government housing, transportation, SNAP, TANF and more -- all because BBVA chose to scams people into locking their funds at BBVA then garnishes most if not all of the social security income every month to profit their non-USA owners in another country. in other words, BBVA 's " policies '' of ignoring claims or taking over 90 days to refund unauthorized transactions and also garnishing the {$670.00} a month in social security income ( that would have continued to cover the cost of the mortgage, auto, food and training until the house and auto was repossessed because BBVA removed the funds for themselves so that we could no longer afford to pay the house mortgage, family car, school and job training ) which resulted in the US government having to pay 3 to 10 times for the addition of Section 8 Housing and other government assistance instead of just the {$670.00} a month that would have covered everything if BBVA did not garnish almost {$30000.00} in " bank fees '' for over 6 years against a monthly income of {$670.00}.
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| 05/21/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem when making payments
- Problem during payment process
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Web |
Servicemember |
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I opened a personal single signer checking account and a savings account and wanted to get credit since I did not have it. The branch manager of XXXX told me I can do a secured card to build credit. She recommended a secured credit card because I had not had credit nor know to use credit in a long time ( 10+ years ). according to my credit report., which has only student loans. I had known about other banks secured credit cards that you can open with a XXXX line of credit and that you have to borrow against your own money or something like that. I was told the higher the limit the better on a credit card so I put my XXXX cash into some securitized savings account with interest, enclosed. I think I made XXXX cents in interest but they told me it was to protect the bank that they need to keep the funds there as a protection for issuing a secured credit card. My last payment that did not take the funds of the XXXX savings ( which I was surprised ) was due and they told me that the money in the savings is a cushion and not to pay the card 's minimum due. I payed about XXXX dollars or so on XX/XX/XXXX. The bank closed the card the day later. I am under a rehabilitation program to find a job and in training under the division of vocational rehabilitation and I am in XXXX XXXX where I used my secured card, being that I do not have access to my savings, I used it for gas and groceries and training school materials. I used the credit card and the last payment was in XX/XX/XXXX and they closed the card. I am under a rehabilitation program with the department of vocational rehabilitation and I am in XXXX XXXX and used my card for groceries and rent that I had planned to use my savings with in the first place. Later I learned that I had to pay with more cash for those expenses despite I had made my payment on XX/XX/XXXX forXXXX and the day later of my payment they froze the credit I could not charge my account anymore. I called internationally to them because I am a student under a XXXX/XXXX XXXX program and my only way to access funds for housing and food is through my cash at the bank or through my mother helping me through deposits into my bank so I can access the cash through the atm/credit card. So on XX/XX/XXXX my checking account ending in XXXX had XXXX and I withdrew tuition of about XXXX per my promisory note with my school ( under DVR ) XXXX until the State of NM send the check with tuition so that I would not be withdrawn from school and online access to learning while in school. I still had a positive balance in my checking account but no credit in my card because they cut off the credit and they told me that the access to use the card is cut and will never be reopen however they kept the account open ( the card ) because it is better for my credit and that I had to pay the full XXXX or XXXX balance then to be able to have access to the frozen CD of XXXX that I have with them. Then they will take the XXXX and deduct whatever they have to and give me the balance after that but only after it goes to collections. I explained that i was overseas and if I do not pay rent I will get evicted and I need to buy food. They told me that those are the rules of the product, that they can not use my savings money to pay my credit card and the fees and all the checking account but after 21 days after it is closed. That was 2 months ago. When I spoke to the manager at XXXX XXXX, who was very nice and tried to help ; he said that they have not closed my credit card ( that was a weak ago ) that they only closed my access to make purchases and charge. That the balance is still there and that iif I close the card I will ruin my credit and I explained that I have to have good credit for a job and to reinance the house, that that was the point of the higher interest card secured that they told me they will build my credit. I told him that my deposit made of XXXX is putting a disparate impact to people like me and that it is working as a negative amortization certificate of deposit. He told me that he can close my account to go to collections and I have to wait another 21 days to get access to my savings of XXXX because the bank has to protect itself and that money is for their protection. For some reason they oppened 2 checking accounts and the credit card was not linked for overdraft protection
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| 02/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Ran a credit report via XXXX on XX/XX/XXXX as I have been working hard to repair my credit from past mistakes. While reviewing it, I came to realize that XXXX XXXX has been running soft inquiries on my credit NON STOP for the last two years. When I say non stop, it is not an exaggeration. Pretty much once a week for the last two years straight. I can not stress the next statement enough ... I have NEVER applied for any sort of credit with XXXX XXXX in my entire life. Not once. Not a credit card, business credit card, loan, ANYTHING.
I attempted to contact them for more information and to put a stop to it and got absolutely nowhere. Their outsourced customer service just repeatedly asked for my social security number AKA the last thing in the world I would be giving out over the phone in order to " look into it further ''. I offered just about any other piece of information to help them put an end to this until a supervisor at XXXX XXXX told me " we can't help you. Go file a complaint with the Credit Bureaus ''. So here I am ... and I'm furious.
Below is the exact information I found on the XXXX credit report I ran on XX/XX/XXXX under the " SOFT INQUIRIES '' section related to this issue ...
XXXX XXXX Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX , UT XXXX ( XXXX ) XXXX Again, at no point in my entire life did I apply for ANYTHING related to XXXX XXXX. Not once. Let alone 75+ times that they have performed these inquiries. This HAS TO BE STOPPED. I am attempting to repair my credit to secure my next car as well as purchase my first home in the next year. Things like this are going to be what holds me back and it's a joke.
There are additional erroneous soft inquiries on my credit that I have ABSOLUTELY NOTHING TO DO WITH. Those are listed below ...
XXXX XXXX Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX XXXX Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX ( XXXX ) XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SD XXXX ( XXXX ) XXXX COMPASS BANK Inquired on XX/XX/XXXX and XX/XX/XXXX XXXX XXXX XXXX XXXX, AL XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX ( XXXX ) XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX XXXX XXXX XXXX XXXX, NH XXXX ( XXXX ) XXXX XXXX XXXX Inquired on XX/XX/XXXX and XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XXXX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX There is plenty of activity on my credit report that is TRUE & ACCURATE but none of what I have copied and pasted above is true OR accurate! My credit score has SUFFERED as a direct result of all of these bogus inquiries and I want justice
|
| 07/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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|
Web |
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BBVA Bank located at XXXX XXXX XXXX XXXX, XXXX, TX : Branch representative offered me a credit card with a 13 month 0 % interest promotion on purchases. When I received my first statement, it included a substantial interest charge. When contacting corporate customer service, I was informed that the card I received does not have any promotional interest rates. This concern was then escalated, and the corporate customer care team determined that this case was a bank error that occurred at the bank/branch level.
At this point, according to a corporate manager with BBVA 's collections department, while dealing with this issue internally, the bank indicated to corporate customer service that the issue would be resolved by honoring the 0 % interest for 13 months. On XX/XX/XXXX, due to the bank 's resolution, the customer care marked this case as resolved.
Unfortunately, I never received this promotion. At this point, I have accumulated approx. {$2800.00} in interest after this branch claimed they would honor the promotion. Up until this point, the branch made no effort to contact me regarding the resolution they claimed to have provided to corporate customer service. I decided to attempt contacting them again at the beginning of XX/XX/XXXX.
On XX/XX/XXXX, while nearing 12-13 months of having this card, the manager offered me a refund for a single month of interest, and claimed that he could not offer more. He denied what the corporate manager told me about the branch agreeing to honor the 13 months of 0 % interest, and avoided discussing the topic once I cited the ticket number and dates. He hung up on me in two conversations, claiming that the conversation was going in circles as I continued to inquire about the corporate level ticket.
Another issue that arose throughout this conflict was also related to interest rates through their COVID relief program. This is a completely separate issue, but it is being mentioned as it is the second time that this bank has misrepresented interest rates. This was offered through BBVA 's collections department on approx. XX/XX/XXXX, when I was told that through their COVID assistance program, I would have no payment due until XX/XX/XXXX, no interest on the account during that time frame ( 6 months ), and no impact on my credit due to participating in the program. Again, I received a statement with interest, and contacted BBVA. At this point, I was told that the COVID relief program does not waive interest. This was escalated to their management, who I spoke with about this matter as well as the original ( but separate issue ) that occurred in XXXX. While he promised to investigate this issue ( and this is ongoing ), he informed me that the incident that occurred in XXXX was actually closed out in his system and marked as resolved, and he was confused as to why the bank hadn't contacted me to tell me this or reversed the interest charges. He told me that the ticket indicates that the bank agreed to honor the 0 % interest for 13 months, due to the issue being a bank error.
Further, this ticket number was referenced with multiple BBVA representatives to confirm its accuracy. While verifying this information, I was informed by all of them that the information I have noted is correct : That as of XX/XX/XXXX, the branch has agreed to honor the 0 % interest for 13 months, and that this was the resolution that allowed for the case to be marked as resolved.
Not only has this matter added up with substantial interest charges, but the total interest charges ( approx. {$2800.00} ) have not been paid off, and comprise of 1/4 of my credit limit. Of course, due to the nature of credit cards, a payment is about equal to the interest, so the balance will not reduce without making larger payments. Due to an unexpected COVID-related layoff, this has been an especially difficult task. This excessive balance heavily impacts my credit score ; this means that due to BBVA 's error and refusal to correct it, my ability to qualify for a vehicle, housing, additional credit cards, and other credit opportunities has drastically suffered. The interest rate on loan that I needed could very well be lower if it were not for this incident, meaning that BBVA 's actions could have resulted in significantly more financial harm than can be represented on paper.
|
| 02/15/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with cash advance
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Web |
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My husband and I have applied for a HELOC at Compass Bank on 2 occasions. The first time was XX/XX/XXXX. We were approved. We had included a request to pay off XXXX Mortgage. This is not our primary mortgage ( XXXX XXXX ) we were getting the equity from. however the financial advisor XXXX XXXX said the application had expired due to a combination of the processor not getting the employer and or home insurance verification on time etc.. We were a little upset we would have to go through the entire application and credit checks again but continued with the 2nd application.
The 2nd HELOC application was submitted end of XXXX, the beginning of XX/XX/XXXX. This time, we didn't request any payoffs on our behalf and wanted the HELOC proceeds into a checking account we would open with Compass Bank at the time of closing. This was discussed when the 2nd HELOC application was submitted. Part of the documents we signed was a 'Debt Consolidation Letter '. This form is used to write down creditors we intend to payoff with this HELOC. We didn't include anything on it.
During the process, I receive an email from XXXX the processor requesting a fax number for XXXX. I was shocked. XXXX is a pool loan we have and is not a HELOC and is not tied to any property. This was a personal loan and no information was given to Compass Bank about it at any time. I believe they may have seen this credit on our credit. I emailed XXXX the financial advisor at the bank as to why they are needing this information, she emailed me back and said the email was sent in error. ( I have all emails available ) I get an email on XX/XX/XXXX from XXXX that our HELOC is ready to close. We made an appointment for Saturday XX/XX/XXXX. Everything was fine and dandy. We closed. We opened the checking account with them. She said we would have the funds available within 5-7 days.
On XX/XX/XXXX I went into Compass Bank to make a payment on a loan my husband has with them and asked the teller about the status of the funding of the HELOC. She researched and said that I only had {$1700.00} available out the of {$29000.00} HELOC we received. Again, I was in complete shock. I asked to speak to XXXX. When explaining to XXXX, she did her research and said there was a payoff submitted to XXXX in the amount of {$27000.00} and that there must have been a mistake. She reviewed the documents given to her and agreed there was no such request made by us. She said she would email the back office and get back with me.
On XX/XX/XXXX I emailed XXXX asking her for an update. She emailed back, 'I spoke with someone in our back office this morning and she says she received the request for a payoff of the XXXX loan after the home equity booked. She submitted the payoff on XX/XX/XXXX and the check has already been cashed through XXXX. She says the loan information, account #, etc, was provided. She sent me the payoff authorization and I have attached it here for you. Have you talked with you husband to see if he had talked with anyone and provided the account information? Let me know if you have any other questions. '' OF COURSE NOT!! WE HAVE NOT AUTHORIZED ANYONE TO PAY OFF OUR XXXX LOAN!!!
we walked in to the Compass Branch on XX/XX/XXXX. XXXX was off and were offered to speak to the Vice President XXXX XXXX. He said he knew a little bit about what was going on based on what XXXX had explained to him. I explained the situation. He brings out 2 forms. One was a 'Request for payoff ' not completed by either my husband or I. It listed XXXX as our 'Mortgage Company ' with a property address of our current address.
*****XXXX IS NOT OUR MORTGAGE COMPANY***** I explained to him this was not a form we filled out.
Then he says we had to of been informed that one of the requirements of us getting the HELOC was we had to payoff any liens we currently have. I advised him we do not have any liens.
He looked puzzled. He said he had never seen a situation like this in the 10 years he's been doing this and that he would review my information with his regional manager XXXX.
I want Compass Bank to rectify this problem and take accountability for their mistake.
They have made an error in paying off an account they weren't authorized to and have used up all of my HELOC.
This is causing me serious distress and need this taken care of ASAP.
|
| 12/18/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
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Last Thursday, XX/XX/XXXX, I attempted to use my debit card at a restaurant around XXXX XXXX and my card was declined to my surprise. At that point, I attempted to access the mobile app and was unsuccessful.
I contacted Customer Service at XXXX and was told my account was frozen due to fraud and was given the toll-free number to XXXX XXXX XXXX ( XXXX, option 2 ). However, at that time the department was already closed for the day. I did notice I had received an email on XX/XX/XXXX at XXXX that stated : CUSTOMER SERVICE FOR BBVA HAS DISABLED YOUR ONLINE AND MOBILE BANKING I called another Customer Service number ( XXXX ) the next morning, XX/XX/XXXX around XXXX and spoke with a lady named XXXX. She advised that the possible " fraud '' issue was a deposit that came through to my account under another name for {$200.00} ( after she carefully inquired what deposit transactions I may be expecting ). I told her the deposit was indeed valid and stated that it was coming from my son, XXXX XXXX who owed me money and also stated his full name. She informed me that since the deposit came through under his name and not mine, it must have been flagged as fraud. She advised that I would need to speak directly with someone named XXXX ( sic ) in XXXX XXXX XXXX, she would be the only person that could review and unlock the account. At that point, it was then XXXX, the XXXX department was open so she transferred me.
XXXX was not available yet, so I was told she would be sent a message that I called and she may call me back sometime after XXXX. Around XXXX, I still had not received a call.
I called the XXXX department again, explained the situation with the person that answered. I told her I can prove that the deposit was from my son, provide documentation, etc. I also stated that if the deposit had to be returned, I would be fine with that. She stated XXXX was in the office and she would check to see if she was available to talk to me. She came back to the line and stated XXXX was on another call and would call me back today. I never received a call or email.
XX/XX/XXXX Emailed executive team of BBVA XX/XX/XXXX Received a voicemail from XXXX XXXX, Client Care Analyst. I called her back, she did not answer, left a voicemail & also sent an email. She responded to e/m stating my son would need to added to my account. I replied stating I could do that the next day ( XX/XX/XXXX ) when he would be available.
XX/XX/XXXX Contacted XXXX XXXX XXXX, spoke with XXXX who advised me that I would need to go to a physical branch to add my son to account. I told him that was not possible since I live in XXXX XXXXXXXX, OK and there are no branches in my state. He then advised that would probably need to open his own account. Called Ms. XXXX and left a voicemail & email telling her what XXXX advised.
She replied stating that there was no other option to add him, asked if he was of legal age. I replied stating XXXX is my legal, biological, adult son. She replied w/two options : 1. I open new account and add my son as joint or 2. XXXX open his own account. I replied choosing option # 2. She then stated she would work on getting restriction lifted so funds cans be released. XXXX then went online, opened new account. I emailed XXXX the information for his account.
XX/XX/XXXX : Emailed XXXX : ACH deposit that caused my account to be frozen was returned back to son 's account. My account is still locked, my bi-weekly direct deposit is scheduled to post the next day ( XX/XX/XXXX ) and there are pending debits. I was advised by her to send proof that XXXX was my son. Also they will not release restriction because I was added as a joint owner on his account ( even though I was never told I could not be added ) and {$200.00} will be help back for deposit that triggered restriction. I was told direct deposit would post to my restricted account, then post to son 's new account and my account would not be reinstated. Later that night, I emailed her XXXX 's birth certificate, his state issued ID ( Oklahoma ), my driver 's license ( Oklahoma ) and proof that {$200.00} ACH deposit was returned back to his account.
XX/XX/XXXX : Emailed XXXX asking when my direct deposit would be posted, what would happen to pending debits and this could affect my credit. No answer as of now.
|
| 10/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
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XXXX XXXX Secured Party Attorney in Fact for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida near [ XXXX ] XX/XX/2020 Sent Certified Mail # BBVA USA XXXX XXXX XXXX XXXX, AL XXXX XXXX ( XXXX ) XXXX BBVA USA individually and the COLLECTION Current Owner : BBVA USA ( Hereinafter collectively referred to as XXXX, you, your ) RE : Alleged Account # Ending in XXXX ( Hereinafter referred to as a Loan ) Dear Mr. BBVA USA This is my timely notice to you and your agents that that the above alleged account was disputed, and the matter settled in full privately. In accordance with state and federal law, this is your NOTICE TO CEASE AND DESIST any further contact with me in any form, unless it is in writing, signed by a living soul, within ten days time of the date shown above, and you have delivered to me original, verified document as specified below proving your claim that : 1 ) The Secured Party has granted you permission to trespass on a private matter.
2 ) The matter was something other than settled in full in a private matter.
3 ) The bookkeeping entries show as loan was made to XXXX XXXX from the lenders assets thereby proving the Lender took a risk in the alleged Loan transaction.
4 ) The Lender is in possession of original signatures for all transaction, but not limited to, the original loan agreement and transaction slips.
5 ) All statements by XXXX and/or its agents are based on personal knowledge as to the status of the alleged Loan ; 6 ) The Lender and/or the XXXX has registered claim against XXXX XXXX 7 ) The Lender and XXXX have strictly adhered to and, were completely correct and accurate and in compliance with the principles expressed in the Fair Debt Collections Practices Act hereinafter referred to as the FDCPA, in all reporting and all information they provide to Credit Reporting Agencies regarding XXXX XXXX 8 ) Every contact whether written or telephonic, to XXXX XXXX by XXXX or its Agents, is in compliance with the principles of the FDCPA : 9 ) an attempt to collect upon a debt without providing proof of claim when demanded by the Secured Party is in compliance with the State Statutes and constitutes a valid claim ; 10 ) XXXX refusal to return the bill of exchange that was tendered on the date constitutes something other than an exchange for closure and settlement in full of account.
Failure to provide the above verified documents within 10 days constitutes your agreement that no such evidence exist and your agreement to cease and desist from any collective activity on said account. Should you fail to verify each claim on a point to point basis, your silence or failure will constitute your voluntary agreement to send, by certified mail a cashiers check within thirty ( 30 ) days of the date of billing by XXXX XXXX in the following amounts : 1 ) XXXX XXXX Dollars ( {$1000.00} ) for each communication made to XXXX XXXX, whether telephonically or in writing, which is not in affidavit form, regarding your unsubstantiated claims ; 2 ) Three times the value of any property, the enjoyment and use of which by XXXX XXXX, or the Secured Party is impaired as a result of XXXX actions without having first provided documentation verifying your claim ; 3 ) XXXX XXXX Dollars ( {$5000.00} ) for each transaction initiated by XXXX XXXX where XXXX XXXX XXXX commercial liability is impeded due to you or your agents adverse credit reporting ; 4 ) XXXX owes XXXX XXXX the amount of XXXX XXXX DOLLARS ( {$1500.00} ) for your unsubstantiated claims and triple damages 5 ) XXXX XXXX Dollars ( {$1000.00} ) for each court appearance XXXX XXXX or the Secured Party makes in response to XXXX unsubstantiated claim ; and XXXX also voluntary agrees to : 6 ) Authorize the Secured Party and XXXX XXXX to record a XXXX1 both on XXXX and insert name individually as debtors to secure debt owed XXXX XXXX ; and 7 ) Prove his claim as a XXXX in possession of XXXX XXXX XXXX property in an involuntary bankruptcy proceeding process.
This matter is finally and totally settled. This is a private communication to you and your individual capacity and is intended to affect an out of-court settlement of this matter. Conduct yourself accordingly.
Sincerely, with all rights reserved, By ; XXXX XXXX, Secured Party Enclosed
|
| 04/17/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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I am very disappointed in BBVA Compass. I will never use them again. My car was stolen on XX/XX/XXXX and BBVA Compass didnt close my account out until XX/XX/XXXX. This whole process has been a pain! To start with my insurance company XXXX XXXX, to my lean holder BBVA Compass, and to the people I signed my title over too, XXXX. A check from my insurance company was sent in XXXX, BBVA lost the check and I HAD TO REQUEST ANOTHER ONE FROM MY INSURANCE COMPANY 2 WEEKS LATER!!! BBVA kept hashing me and calling me at all hours about my car note being past due, keep in mind its stolen, but they cant have a sense of urgency to have my loan paid off. I have called then numerous times and at some point every day! The BBVA TOTAL LOSS DEPARTMENT IS A COMPLETE JOKE! I requested to speak to the total loss department when my car was stolen to get a jump on this process. I was informed I could not because they didnt have a line where customers can call in and that they were supposed to call me. Well 2 weeks later and nobody called me, I searched online and found a number to call them. They dont answer the phones, its like 5 people working in there, they have no concern for CUSTOMERS, and they tell whatever you want to hear!!! I have gotten the back and forth between XXXX, XXXX, XXXX, AND XXXX!!! I have spoken to XXXX almost every day about my final loan pay off once they have finally received my INSURANCE check. I knew a balance would be due from the paperwork I gotten from INSURANCE agency but I also knew how much my GAP check was as well. I called EACH DAY and EVERY DAY I got a different number {$820.00}, {$870.00}, {$1000.00} {$1300.00}. Each time a different number for a different reason. Finally, I asked to speak to a SUPERVISOR and I was given XXXX. XXXX first off comes to the phone as, how can I help you? I fell that is very rude, you should come to the line ready to help me already knowing my issue for holding anyways!!!! So after speaking to XXXX I explained to him that I am trying to get the correct pay off amount because I have a GAP check coming and I need to know if it will or not cover the amount. I was expecting an over payment to me. XXXX agreed to me that {$870.00} would be my LOAN PAY OFF AMOUNT!!! So I call back again to check every day to see if they have gotten my GAP check. While I am told no I asked for pay off amount, this time I am speaking to XXXX and she tells me some new numbers!! At this point I am livid because I have called every day and spoke to XXXX and I was under the impress we agreed on {$870.00} as my pay off amount and now here is this lady telling me a different number. I was so confused and so livid!!!! I demanded I talk with XXXX she advised me that he wasnt there or either busy, she told me she would leave a message for a manager to give me a call back. Two days went by and nobody gave me a call back, so I called and I spoke to XXXX. XXXX who claims to be a manager, I was so upset that my message was sent and he still didnt call me but as well that this I just the 1st time I have spoken to a manager. I have been calling EVERYDAY for at least 3 weeks and this the 1st time I am just now speaking to him! So he ask me as well, how can I help you!?? I explain that I am waiting on a call back from you regarding my issue. He explains that it was some confusing on what XXXX thought I was calling for. I am not sure what the confusion was or is. There is no confusion with them. I have been waiting since XXXX for them to take care of things they needed to so I can close out a total loss claim. I was told my loan payoff amount would be {$870.00} and it was higher than quoted once my GAP check was received. He told me he would review calls and give me a call back on Monday @ XXXX. This was Friday XX/XX/XXXX and here we are Tuesday XX/XX/XXXX and I still havent gotten a call back from XXXX. Not only am I dealing with their lack of concern or empathy BBVA Compass has reported negatively to my credit for the past 3 months and my account has been paid off close! I will be reporting those past three month as inaccurate information! They refuse to answer the phone or return phone calls because they want us to still pay on cars we no longer have. They are a joke!
|
| 03/13/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
This complaint is about BBVA USA with respect to our joint HELOC account. I file this complaint for 2 reasons : 1 ) A delinquency filed by BBVA on the HELOC account which is a complete misrepresentation of events, 2 ) To report to you our worst banking experience by far with their customer service during this process- they essentially display XXXX consumer care or support once they take your money.
Regarding the delinquency : We have two accounts with BBVA USA, 1 ) mortgage and 2 ) HELOC, both for the same property and opened on the same day, XX/XX/XXXX. Both the BBVA mortgage and HELOC accounts are now closed. During the time of the questioned payment of {$580.00}, we were in the process of a refinance for these two loans. The final closing disclosures were signed XX/XX/XXXX. We were told that funding would take place on XX/XX/XXXX following the three-day holding period. Attached is a copy of signed closing disclosures that were performed with a notary public which include disbursement date of XX/XX/XXXX highlighted on page 1 as well as payoff amounts for both the mortgage loan and the HELOC on page on addendum after page 5. The payoff of the mortgage account occurred a week prior to the payoff of the HELOC account. We were told that this was due to a delay from BBVA in providing the title company with an updated and accurate demand letter. We do not know how to provide proof of this, but the closing documents show that the funds for both the primary mortgage and the HELOC, for a total of {>= $1,000,000} were present and ready for release prior to the 30-day period that would create a delinquency in payments.
Reason would certainly stand to argue that it makes no sense why we would avoid or delay making a payment {$580.00} when there was clear funding for nearly {>= $1,000,000} to fund both loans held in escrow prior to the 30-day delinquency period. In fact, we were not contacted by BBVA regarding this discrepancy AT ALL. We contacted them on Friday, XX/XX/XXXX which is after the 30-day period and we informed them of the above. Not only were we told that this should not be an issue, but we specifically asked if this would cause an issue with reporting to the credit bureaus and were told it would not. Obviously, that is not the case, and now both my husband and Is credit score has dropped significantly ( >100 points for me ).
Our financial obligations are over {$21000.00} each month and we take these obligations seriously. There is no reason why we would risk or jeopardize this over one payment of {$580.00}. As such, we do not believe that the reporting of this delinquency is an accurate representation of the facts and it inappropriately results in harming our credit scores under claims that are erroneous.
Regarding BBVA customer care : We have spent over 20 hours+ being on hold and transferred from one department to another to address this issue and it has not yet been resolved.
We have been put in touch with THREE different managers to address this problem, each one of them was very nice and attentive via telephone. We asked each of them for a contact phone number and e-mail address for follow up, all three gladly provided the information. However, every single time we have tried to reach them again through provided phone number and/or e-mail, we received ZERO response. It feels as if they are trained to follow those tactics.
We have filed 3 or 4 official disputes with BBVA, were assured that we would receive communication from their corporate office for consumer support. Only ONCE did someone actually call from corporate, and other times we had to wait for snail mail to get a rejected dispute letters which provided no information nor explanation about their process or reasoning. Despite promises to e-mail or communicate via phone, which were supposedly attached to the dispute, we received one phone call regarding 1 out of 3 or 4 disputes, and that person failed to return any of our calls, phone messages or e-mails.
Our frustrations lie with BBVA for contradictory statements, poor communication, failure to take responsibility for shortcomings, lack of resolution to date, and no sense of loyalty or concern for client best interests.
|
| 06/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I currently hold 2 checking accounts with BBVA USA -- one personal, one business. On Wednesday XX/XX/2021, I deposited 2 money orders ( {$500.00} and {$100.00} ) into my personal checking account at my local BBVA branch in XXXX, AZ. Shortly afterwards, my account was flagged for suspected fraud as a result of the deposited money orders.
The sudden block placed on my account prevented me from : making purchases with my BBVA debit cards.
logging into my account to check my balance.
transferring money in or out of either one of my accounts.
depositing or withdrawing money from ATM machines.
This wouldn't have been as much of an issue had BBVA decided to ONLY freeze my personal account. However, with my business checking account also frozen, I was suddenly unable to accept payments from my customers, leaving me financially crippled. BBVA doesn't even have a 24-hour, emergency customer service line for instances such as these. Without access to any sort of after-hours help desk, I was left unable to access my funds clueless as to why this was happening.
On the third day of my accounts being frozen ( XX/XX/XXXX ), someone from BBVA 's case review team informed me that BBVA had rejected my {$600.00} deposit. The reason given for the rejection was because both money orders were " Paid to '' one party, but were endorsed back over to me -- the original purchaser -- after I had made other payment arrangements with the originally intended recipient. Be that as it may, I had been told by 2 employees at my local branch that depositing these money orders would not cause any issues -- one of whom instructed that I endorse both money orders before making the deposit. It was only through following the instructions of the 2 BBVA employees that these issues arose.
At the time of this writing, my accounts with BBVA are still frozen after 6 days. BBVA 's inability to handle this issue in a reasonable, timely manner has resulted in the following : I had to cancel my weekend travel plans to visit family.
I have been unable to refuel my vehicle.
I have been unable to purchase groceries.
I have missed 2 credit card payments ( each costing me a {$25.00} late fee ).
I am going to miss my next car payment ( resulting in my car being put up for repossession ).
I have missed my auto insurance payment.
Several of my digital memberships lapsed ( XXXX, XXXX, XXXX, etc. ).
My gym membership was suspended for non-payment ( costing me a {$20.00} reinstatement fee ).
As of today, my company website is now down due to non-payment Aside from seizing my accounts and effectively stealing {$600.00} from me, BBVA also devastated my ability to operate my small business. I was unable to purchase advertisements, Once my vehicle was low on fuel, I was unable to market my business throughout my city. I even had to implement a temporary " CASH ONLY '' policy with my business just so I could have enough cash on hand to feed myself! This, consequently, resulted in a loss of business from all of my clients who paid via debit card/PayPal/Venmo/etc. In total, BBVA 's ( mis ) handling of this situation ended up costing me anywhere from {$750.00} - {$1000.00} in lost revenue ( as of the time of this submission ).
I raised these concerns with an investigator who had access to my case. When I asked how BBVA planned on compensating me for all the loss they have caused, I was dismissively told, " Oh no. Sorry, we don't do that here. '' I was told that BBVA does not take responsibility for any losses I incurred throughout the past week, nor do they have any intent of indemnifying me for those losses. I even asked them if they would, at the very least, reach out to my credit card companies to help prevent subsequent late payments from being reported to the credit bureaus. They refused. I asked if they would reach out to my auto lender to explain how they had blocked me from making my car payment. Again, they refused.
It wasn't until 3 days after my account was blocked that I was able to speak to a supervisor who agreed to have me call my auto lender on a 3-way call ( included as an mp3 file ) so she could explain the situation to them ( which unfortunately changed nothing ).
|
| 09/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Re : Account XXXX XXXX XXXX BBVA processed a {$760.00} online debit card transaction nearly a month after I authorized same and when there was no longer sufficient funds in the account -despite the fact that I was OPTED OUT of overdraft protection and despite the fact that when I initiated the transaction there was sufficient funds. I am disputing this matter on the grounds that this transaction was authorized by me and initiated by me nearly 30 days prior to the date the bank processed same ( see further breakdown and explanation below ) I am also disputing it on the grounds that I had OPTED-OUT of overdraft coverage when I opened this checking account as is evidenced by the signed bank form dated XX/XX/XXXX. Beings this transaction was NOT made via a check ; was NOT an autobill pay ; and was, in fact, a normal every day debit card purchase - this transaction was NOT authorized to be covered by overdraft coverage and should have been returned/denied when it was processed nearly a month after I had authorized it and when there was no longer sufficient funds to cover same.
Today, I received a collection notice dated XX/XX/XXXX stating that I needed to contact the bank to avoid the account being closed and sent to an outside collection agency. Therefore, I am sending this letter in response to said XX/XX/XXXX collection notice.
Said {$760.00} transaction was an every day debit card purchase which I had made online with XXXX on XX/XX/XXXX XXXX nearly a month before the bank processed the charge on XX/XX/XXXX ) I authorized this purchase only once and that was on XX/XX/XXXX XXXX see confirming emails from XXXX confirming the Order date of XX/XX/XXXX. ) See also email from XXXX stating there was an issue with my payment on XX/XX/XXXX and stating that they would resubmit the charge the next business day XXXX XX/XX/XXXX ). See also XXXX email to me dated XX/XX/XXXX confirming said Order and implying the payment had been processed.
As you can see from the enclosed printout of my statement, I had sufficient funds in my account at the time I initiated and authorized the {$760.00} online purchase from XXXX. This is clearly evidenced by the banks notation of the pending transaction/hold on the other purchases made on my account at that time. Specifically look at the following transactions : XX/XX/XXXX purchase at XXXX for {$60.00} - the {$760.00} XXXX purchase is listed as a Pending Transaction/Hold with sufficient funds to cover same ; and again on XX/XX/XXXX purchase at XXXX for {$92.00} - the {$760.00} XXXX purchase is listed as a Pending Transaction/Hold with sufficient funds to cover same ; and again on XX/XX/XXXX purchase at XXXX for {$170.00} - the {$760.00} XXXX purchase is listed as a Pending Transaction/Hold with sufficient funds to cover same ; and again on XX/XX/XXXX purchase at XXXX for {$38.00} - the {$760.00} XXXX purchase is listed as a Pending Transaction/Hold with sufficient funds to cover same ; and again on XXXX/XXXX/XXXX I made an ATM deposit in the amount of {$380.00} where again the XXXX purchase of {$760.00} is reflected as being a Pending Transaction/Hold with sufficient funds to cover same.
It is unknown why this transaction was initially declined by the bank when sufficient funds existed at the time of purchase and beings the bank was clearly holding the {$760.00} as a pending transaction/hold as of XX/XX/XXXX. Not only did the bank decline this transaction when there was sufficient funds to cover it, but it processed the transaction again, nearly a month later, when there was not sufficient funds to cover same and despite the fact that I had specifically OPTED OUT of overdraft coverage! See enclosed signed form signed at the time I opened this checking account in XX/XX/XXXX.
The bank violated the overdraft protection laws when it paid this {$760.00} charge 25 days later causing my account to be overdrawn by more than {$730.00} - beings I was specifically OPTED-OUT of overdraft coverage as is evidenced by the enclosed signed copy of the banks overdraft form - signed by me on the date I opened this account on XX/XX/XXXX.
I therefore dispute this transaction in its entirety.
XXXX XXXX
|
| 01/24/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
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I would like to know why did BBVA compass bank after my wife lost her purse froze our checking account. After a month we were told that we would need to a new checking account due to our froze checking account needed to be closed for our protection. So we did as they suggested and opened another checking account with BBVA. My direct deposit was still linked to the frozen account. I informed the bank that the filing period to change my direct deposit would take effect after 15days. I was informed that since the account was closed that any fund would be rejected and I would need to communicate with my employer. I get paid twice a month on the XXXX and XXXX. I made aware the situation to my payroll department. Payday came and the closed account that was to reject any transactions due to it being close processed my direct deposit into the frozen account that was stated would be close. I received to processed through I thought the account was closed. I was transfer to a supervisor in the fraud department who explained that the deposit was processed due to the account was not closed but in frozen status and would remain frozen for a couple day to monitor any fraudulent activity. Approximately {$1500.00} was deposited into the frozen account. I was told out of the {$1500.00} {$700.00} dollars would be transfer to my new checking account. I was told that I was previously provided with a provisional credit and the the investigation found the transaction to be valid. I Provide the Supervisor at the local Bbva branch the copies of the receipts along with the dispute forms that the branch would submit it to the disputes department. I was not given any documentation where the other half of my direct deposit transaction. I was inform via phone that I would need to contact a subset department within the fraud department if I wanted to transfer the remaining {$750.00} to the new checking account.
Why was I told that my account was closed and incoming transaction would be rejected when the account was still open and allowed to process my direct deposit.
Why wasnt I given notification that the dispute was not in my favor and what happened to the document submitted to the supervisor at the branch that validates the transaction to be fraudulent.
Fifteen days later I was using my application of BBVA after checking my balance on my new account I receive a error message prompting to contact BBVA.
I was told that my account was close and I would receive a letter in the mail with the details of the BBVA decision.
I called around 100 times for clarification with regards to my direct deposit in the amount of {$1500.00} and was my account closed. BBVA directed me to the fraud department. After calling over 100 times I was directed to a Supervisor that provided little to no explanation only responding that In a couple days I would receive a letter with details explaining of why BBVA closed my accounts. After speaking with this supervisor and basically begging him to explain how I am not allowed to withdraw my money. Two days passed and 100 calls latter the same supervisor informed me that he contacted my local branch to process my final withdrawal and I was told the the account would be closed after the transaction on XXXX XXXX, 2017. At the branch I was meet with the supervisor who said that she could only process the withdrawal. She did not give me copies of my previous statement which I requested. Instead I was told by the supervisor that since I was no longer a customer that I have no business there. I was required to sign my withdrawal and I was told the this withdrawal would confirm the account would be closed at the conclusion of my withdrawal. BUT the account is remain open with out our knowledge and we continue to received letter that our dispute cases where found to be in our favor. But the $ amount that was disputed wasnt refunded to us!. Out of 4 letters received only 1 check was given in the amount of 50 $ we are still missing the other 3! .we try to communicate again and the Branch SUPERVISOR was very upset and have told me why are you keep calling here? .. not providing anything other than ignoring my calls..
|
| 09/26/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
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On the XXXX of this month XX/XX//2019 I noticed two debits from my checking account, one for {$44.00} and another for {$150.00}.
Both said Garnishment Credit Levy as a comment on each of these debits from my account. I found out that the California Franchise Tax Board did this and I couldn't think of any reason why they would do this.
So I called them and they said they put a hold on my account because I haven't filed a tax return for more than 3 years.
I told them that's because for the last 3 years I've been living in my car and didn't have enough income to be required to file a tax return each year.
So they said they would release my money if I submit a Hardship form to them. So I downloaded the form filled it out and emailed to back the the lady. I spoke to at FTB within an hour. This was last Thursday.
The Next day, Friday, I called the lady XXXX XXXX at the California FTB but all I got was a voicemail from her. After 3 calls and no answer I called my state Senator 's office because all the money I had in this world {$190.00}, was taken away from me without warning or good cause.
A staffer from Senator XXXX XXXX 's office call the FTB for me and said that the lady who told me to fill out the hardship form and email it back to her, went on vacation.
This lady knew I was homeless and needed my money back in my account ASAP so I could eat and pay for gas to go to my new job I just got hired for the week previous.
She knew this and didn't assign me to someone else knowing she wouldn't even look at the form I emailed her for a week.
Anyway the staffer from Senator XXXX office got the FTB to release the hold they had on my checking account and I was told my money would be back in my account within 24 hrs.
So yesterday evening I checked my account online and found that the debit for {$44.00} was posted back into my bank account but the {$150.00} was not posted back to my account. It was too late to call Senator XXXX office so I call back this morning.
What I was told by the Staffer was the {$44.00} is what the FTB took from my account and they refunded back to me. The other {$150.00} was taken out of my account by my bank as a fee for what they said was for processing the hold on my money that the FTB had ordered them to do.
After calling my bank BBVA they refuse to reimburse the {$150.00} back to my account. Even though this hold that the FTB did was not my fault, that the FTB should never have done this without first trying to contact me or bother looking to see If I had been collecting Food Stamps, which if they didn't they would know that I was homeless and making less than {$1200.00} per month living in a City XXXX XXXX where {$1200.00} won't even pay for a studio apartment per month.
Anyway even though I was not responsible for the FTB putting a hold on my checking account, BBVA wouldn't give me back my {$150.00}. Now if someone debits my account that I didn't authorize them to do and that amount that was taken causes my account to be overdrawn, which had happened in the past. BBVA refunded both the unauthorized amount and refunded back the insufficient funds fees that they charged me. This situation is no different.
Someone took money out of my account with out authorization and no fault of my own, but BBVA refuses to give me back my {$150.00} they have stolen from me.
Please get my money back as I have {$44.00} with no money coming in until I get my first paycheck from my new job which won't be for 3 more weeks and I know that {$44.00} is not enough to pay for the gas to get to work for 3 weeks ( gas here in XXXX CA is {$3.00} a gallon ) if I can't get to work I lose the first good job I have been able to find that hired me in more than 5 years because I'm XXXX years old and its very hard to not be discriminated against because of my age.
if I loose my good job because BBVA stole my money I need to keep me alive for 3 more weeks and get to work, I can't tell you what I may do to them, but I will have no reason not to because my live will in essence be over.
Thank you for your help, XXXX XXXX
|
| 02/07/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
BBVA USA is the most dishonest and unethical bank I have ever dealt with.
In XX/XX/XXXX I opened a Money Market account with BBVA USA bank ( XXXX, AL ). I chose BBVA specifically because they advertised on-line an interest rate of 2.4 % which was competitive with other banks. Within a short time after opening and funding the account, I noticed in the on-line banking app that the interest rate on my account was only 1.39 %, 42 % less than what was advertised. I called to complain about this " bait and switch '' to BBVA. On XX/XX/XXXX, XXXX of BBVA sent me a message documenting that I had complained about the interest rate. At that time, his response was only that BBVA wasn't showing any deposits listed in the account. He said he couldn't actually see what interest rate was being paid on my funds. From XXXX to XX/XX/XXXX I deposited {$200000.00} in the account, thinking that XXXX would correct the interest rate to the advertised rate. However, when I went online I found that the interest rate was still at 1.39 %. I tried to withdraw funds online from the account, and found that BBVA limits withdrawals to {$5000.00} per day and {$10000.00} per month, and they also charge a {$3.00} per transaction fee for each withdrawal transaction, which I had never seen in a bank. I tried to transfer {$5000.00} on XX/XX/XXXX but BBVA failed to execute the transfer. I called to complain and inquire as to how to transfer the refunds. They offered to sell me a set of checks which I could use to close the account, but they do not provide any free checks. BBVA obviously gets funds by bait and switch and makes it as hard as possible for customers to withdraw funds.
When I advised BBVA by phone that I wanted to close the account due to the " bait and switch '', high fees and poor customer service, I was told that I would need to send a written request to close the account, with instructions of where to transfer the funds, and a copy of my driver 's license. I provided that information in a letter on XX/XX/XXXX. That letter contained instructions to transfer the funds by EFT to an account at another bank, which had already been linked electronically to my BBVA account. Over three weeks later, BBVA had not responded to my written instructions, although they did post a message confirming they received the letter. When I called to follow up, they said I needed to have the letter notarized ( not mentioned in their original request ), which I immediately did and re-sent it on XX/XX/XXXX. It is now almost two weeks later and I still have no response. So I called again on XX/XX/XXXX. They said they had not received the letter. I demanded, consistent with their fiduciary duty, that BBVA transfer the funds by EFT to the external bank that was already linked to my account. I told them it was my funds, my intentions were clear, they had the EFT link already established and had used it to transfer funds INTO the account. They refused to remit my funds and told me that I needed to send yet another letter, notarized and with a copy of my driver 's license ( I have already sent, and they have acknowledged receipt of such letters, notarized and with copy of drivers ' license ). I believe the only reason they are requesting this third letter is to further delay the return of my funds, allowing them to unjustly benefit from their very low interest rate.
The above practices are all unfair, unethical and illegal. BBVA advertised one rate and paid a rate nearly 40 % below the advertised rate. BBVA violated its legal and fiduciary duties by ignoring repeated requests to EFT transfer my funds and illegally holding over {$200000.00} of my funds when my instructions were crystal clear and made three times orally, and two times in writing.
Consumers should be warned to stay far away from this bank, with their deceptive, unethical and illegal practices. I hope the bank regulators provide appropriate sanctions and punishment for BBVA 's behavior. I have copies of all correspondence and notes of my many conversations with this bank.
|
| 10/20/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
XX/XX/XXXXDear Consumer Finance Protection Bureau : XXXX XXXX has not replied to me or resolved my below email complaint against BBVA/simple.com bank therefore I am now forwarding this complaint to you.
Re : BBVA Client Care Solutions Ref : XXXX XX/XX/XXXX at XXXX XXXX PrintRaw message 12 XXXX To : XXXX XXXX XXXX 6 Files730.4kBDownload All Preview JPG671kB Image ( 7 ) .jpg Download XXXX Simple Bank Statement XXXX Download XXXX Simple Bank Statement XXXX ( XXXX ) .pdf Download XXXX Simple Bank Statement XXXX Download XXXX Simple Bank Statement XXXX Download XXXX Simple Bank Statement XXXX ( XXXX ) .pdf Download XXXX Below is letter I am ready to send to the banking regulatory authorities if i do not hear from you by Monday XXXX.
Here is my complaint against BBVA bank also doing business online as simple.com. I would ask that you impose fines against them if they continue to refuse to pay to me the following correct amount of interest. They also hung up the phone several times when I called them to ask them to email to me a detailed explanation as to how they calculated the interest amount.
On XX/XX/XXXX I deposited {$12000.00} to open a new account on simple.com ... account # XXXX On XX/XX/XXXX simple deposited a {$250.00} promotional new account bonus into that account.
On XX/XX/XXXX I did a {$12000.00} withdraw out of my simple.com account by way of ACH to another bank Attached to this complaint is an email on the simple.com support page dated XX/XX/XXXX that says simple would pay me 2.15 % beginning from the date that I transfer money into the " Protected Goals Checking Account ''. That email says there is no " time limit for earning 2.15 % interest '' in the goals account therefore I am entitled to that 2.15 % rate for as long as I kept money in that goals account. The attached XX/XX/XXXX statement shows I transfered {$12000.00} into the protected goals account on XX/XX/XXXX. Total interest at 2.15 % for 287 days from XX/XX/XXXX to XX/XX/XXXX in that goals account on {$12000.00} equals {$200.00}.
Therefore {$12000.00} opening deposit plus {$250.00} promo bonus plus {$200.00} interest equals {$12000.00} less {$12000.00} ACH withdraw on XX/XX/XXXX equals {$59.00} balance which is about the amount simple owed to me when I closed the account in XX/XX/XXXX but simple only paid to me {$4.00} [ on a BBVA check ] [ see attached XX/XX/XXXX statement for goals account closure ] therefore simple/BBVA still owes me about {$55.00}.
XXXX XXXX phone XXXX XXXX XXXX On Thursday, XX/XX/2020, XXXX XXXX PDT , XXXX XXXX XXXX wrote XXXX Hello Mr. XXXX, We are reaching out to you regarding an issue you reported which is currently being tracked with the ticket number referenced above. Our attempts to reach you by phone have not been successful and we would like to speak with you directly to resolve your issue.
We have received an escalation in regards to your Simple account. I reached out to our Simple Representative and was advised that they had called and left you a message.
If you have further questions regarding this matter, please contact me directly at your earliest convenience. I can be reached at XXXX Monday Friday XXXX XXXX- XXXX XXXX MST. Or you can respond to this email as well.
We truly value your relationship with BBVA and are committed to improving your banking experience.
Sincerely, XXXX Due to current events you may experience longer than normal wait times when calling our customer service group at XXXX-XX/XX/XXXX. We recommend utilizing our secure message system available to you through the Assistance Center on both online banking and the mobile app. Someone will be able to assist you directly through that system for most common issues you may experience.
-- To learn more about the personal information we collect and how we may use such information, please visit www.bbvausa.com/policy/ccpa.
BBVA | Creating Opportunities XXXX XXXX Client Care Solutions - Client Care Analyst II Tel. XXXX XXXX Mailing Address XXXX XXXX XXXX, XXXX, AZ XXXX l XXXX Actions
|
| 09/13/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
Someone called my bank ( Simpleit is an online only bank ) and gave them all of my personal info and pretended to be me on XX/XX/19. Earlier that day I had received a support message about ATM Limits -- I thought it was just a general message sent to all Simple customers but it turns out that this person had called and asked about it, intending to drain my account. Soon after I got a few notifications letting me know that my email and phone number on file had been changed. I received two different messages from support from two different people which probably means they called 3 separate times pretending to be me in order to gain access to my account. In order to do this they had to have known my birthday, the last four of my social security number, my last few transactions, what my paychecks name is, and the bank accounts Ive had connected to my account before. They knew all of this and changed the email and phone number associated with my account over the customer service hotline. Thankfully I got notifications from my app once those changes went through so I was able to catch it before they took any money. I have their phone number and email that they used when trying to gain access to my bank account XXXX XXXX and XXXX ). Since this has happened I have had a lot of trouble with my bank. Simple told me they could no longer support me through phone support and that they were going to close my account since they could no longer keep my account safe. During this they also sent me a message saying they were having trouble verifying me and asked me to send pictures of my drivers license and social security card etc, which seemed pretty sketchy so I called them to make sure they sent that email.
Basically when it all boiled down they told me they were closing my account and were going to send my balance to me via check. In the meantime my entire life 's savings in this account are currently being locked so no one can put anything in or take anything out. The problem is that I currently live in XXXX but I am moving to XXXX on the 15th. So I keep messaging them asking them when they will be sending my check ( it is literally all of the money I have to my name right now. And it is all meant to be used for my move across the country in a few days ) and they have not been communicative at ALL. I have messaged them every day since and no one can tell me when they are sending my check or when it will get to me. I literally just need them to tell me if they're sending it, what address they're sending it to, and how long it will take to get to me. It all seems very fishy that no one is willing to communicate with me via phone support or chat, and it makes me feel like they're treating me like a criminal. It's absolutely insane. On XX/XX/19, I got a notification saying that a check had been cashed for the entirety of my account 's balance. I am wondering if this means that they have finally sent my check, or that they sent it a while ago and someone else attempted to cash it. It's all very confusing and I am extremely concerned.
I am getting nowhere with them. I am concerned that it could have possibly been someone in the company who gained access to my bank account because I have no clue why they wont tell me when they are going to send my check. It makes me extremely anxious and uncomfortable knowing that I have verified my identity to them multiple times and they absolutely refuse to cooperate with me. They are withholding my funds from me with no reason why or estimate on when they will be sent. I am reporting this because I want whoever stole my identity to be stopped, because if they are doing this to me Im sure theyve done it before and will continue to do it to others. I also am reporting this because I feel that it is unlawful for a bank to withhold a customers funds from them with absolutely no reason why and no communication. Literally all of my life 's savings are just hanging in limbo with no communication from my bank. Please help.
|
| 04/01/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
On XXXX XXXX, 2016 I submitted a complaint to Federal Reserve Consumer Help See Attachments # XXXX " Federal Reserve XX/XX/2016 ... '' and # XXXX " Federal Reserve Case number XXXX ... ''.
On XXXX XXXX, 2016 I submitted a complaint to CFPB # XXXX " Case number XXXX with response '', yesterday XX/XX/2016 I received an email with the " BBVA '' response, See Attachment # XXXX " Case number XXXX with response ''. On XX/XX/2016 I spoke to XXXX XXXX, and discussed my disapproval of the " BBVA '' -response. I was advised to re-submit my complaint and add my " desired resolution '', although it was filled out in the previous complaint I reenter a new complaint with the hope of a better result, after-all the name Consumer Financial Protection Bureau, indicates that the consumer ( me ) is protected by the Government ( .gov ) from bureaucratic banks ( Financial Protection ).
HERE IS MY COMPLAINT : I applied on line to open with " BBVA '' a 13 month CD that pays 1.41 % APY. The application offered to fund the XXXX with external account -ACH ( Automated Clearing House ) saves time mailing a check. See Attachment # XXXX " Application '' it is a replica of my original application.
Although I filled up all necessary fields, it did not go through. Trying again the following day did not have a good result after calling the help line the bank did not offer any help, so I mailed a check ( since I do not keep $ XXXX in my checking I postdated it ). See Attachments # XXXX " check-face '' and # XXXX 'check-back ''.
About 10 days later, inspecting daily my checking account I noticed that the XXXX was not cashed I called the bank and XXXX XXXX told me that a New-York resident can not open an account with the bank my account is closed and the check will be returned to me by mail. See Attachments # XXXX " XXXX XXXX XXXX - XXXX XXXX ( I will try to upload the XXXX file ).
Only documentation that I received from " BBVA '' since XXXX XXXX 2016 until today XXXX XXXX, 2016 are Attachments # XXXX " BBVA XXXX XXXX XXXX letter-password reset '' and # XXXX " BBVA deposit XX/XX/XXXX withdrawal XX/XX/2016.XXXX-balance '' I also downloaded from " BBVA '' website Attachment # XXXX " BBVA Download on XX/XX/2016 '' it shows a XXXX balance. Besides the absence of communication from the bank that results in lack of consumers knowledge of his account it shows contempt towards the customer, disrespecting the client, the bank investor is not important to the Bank to take into account, otherwise XXXX XXXX would not wait 14 days to inform me that the bank " reopened the account '' see Attachment # XXXX " XX/XX/2016 XXXX XXXX '' instead of letting me worry " where is my XXXX, that was promised to me by XXXX XXXX that it was mailed on XX/XX/XXXX See Attachment # XXXX " Recorded Conversation on XX/XX/2016 XXXX XXXX.
On XXXX looking at my checking account See Attachments XXXX, XXXX, XXXX XXXX XXXX - my online checking transactions the bank paid on XXXX the XXXX to " BBVA '' ( page XXXX Attachment # XXXX ) I called the bank and I was asked to prove that the bank cashed my check, See Attachment # XXXX " Recorded Telephone Conversation on XX/XX/2016 XXXX ". In same conversation I was asked to prove that " BBVA '' cashed the check, they actually denied it how can I trust a bank with {$200000.00} that have lousy employees that can not give straight answers for weeks about my account about my check about my account giving contradictory answers about the state of account about cashing the check about having to be resident where there is a BBVA bank. Then after calling him on XX/XX/XXXX a month after my initial contact with BBVA bank ( XX/XX/2016 ) XXXX XXXX nonchalantly tells me that the bank reopened my account. Well, I do not trust an institution that treats me as dirt, lies to me and behaves very unprofessionally. To top off their incompetents when I protested that I do not want an account with a bank that has too many excuses for creating a annoyance, ... continue
|
| 08/14/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
The account was associated with a foreclosure - first delinquency in XXXX XXXX, and was later closed in XXXX XXXX with a balance of {$24000.00}. In XXXX XXXX I was declined credit. I panicked. I have been rebuilding my credit for 5 years and had a healthy credit score of XXXX. I reviewed my credit report to identify why I was declined credit when noticed Compass Bank was reporting I owed a {$24000.00} monthly obligation on a closed account. I disputed the erroneous reporting immediately through Experian. Compass Bank corrected the reporting to reflect a $ 0 monthly obligation. However, in remediating the monthly balance obligation, Compass Bank created a new issue.
In remediating the monthly balance obligation Compass Bank reported the closed Home Equity Line of Credit as a charge off using XXXX XXXX as the date of charge off ( the date of my query ).
If Compass Bank failed to charge off the account in XX/XX/XXXX the onus is on Compass Bank not the consumer. I was already penalized with 30. 60, 90 day lates and the closure of the account. The responsibility for accurate reporting is on Compass Bank. *The laws are referenced below.
Per my credit report I now have a recent late as of XXXX XXXX. How can I be late on a closed account - an account that should have been charged off in XX/XX/XXXX?
The charge off should have been reported in XX/XX/XXXX - not XX/XX/XXXX. I understand the charge off will fall off in 2 years and that XXXX notated on the account ; however, I am now unable to get prequalified for a home purchase because Compass Bank 's negligent reporting shows I have a recent delinquency on my credit report. This is false and misleading information.
It appears that my credit report accuracy is at the mercy of erroneous information fed in by subscribers. The charge off date should be XXXX XXXX not XXXX XXXX. Reporting XXXX XXXX is adverse information. It is misleading. I have made numerous efforts to purge this inaccurate information and my efforts have been fruitless.
RESOLUTION SOUGHT : Remove recent late on my credit report reporting XXXX XXXX. Reflect charge off date to XX/XX/XXXX. ( the charge off is noted to fall off in XX/XX/XXXX which proves they recognize the XX/XX/XXXX date but it is not reflected accurately in all their reporting fields, for example : the XX/XX/XXXX charge off date ) CONCLUDING STATEMENT : Again, I ask that you please correct the reporting of the charge off to reflect XXXX XXXX. Additionally, please remove the recent delinquency reporting as I can not be late on an account that has been closed for close to 5 years ( 2 months shy ).
I ask for the most expeditious resolution of this as I am trying to prepare an offer on a home but am currently unable to move forward due to the discrepancies of Compass Bank 's reporting.
If this can not be remedied I politely request reasons and references to your governing authorities as I am prepared to seek representation.
Thank you in advance for all of your hard work and efforts to resolve this.
VIOLATION:15 U.S.C. s 1681o for negligent failure to comply with section 1681e ( b ) of the Act.
United States Code Title 15. Commerce and Trade. Chapter 41. Consumer Credit Protection. Subchapter III. Credit Reporting Agencies. 15 U.S.C.A. 1681c. Requirements relating to information contained in consumer reports : The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) of subsection ( a ) of this section shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
***Charge-offs by law are to be reported 180 days after the first delinquency.
|
| 12/13/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with additional add-on products or services
|
|
Web |
|
|
Back in the month of XXXX I had traveled to XXXX California to attend a wedding reception for my friend. While on this trip there were some unexpected extra expenses which I needed to charge to my checking account into a negative balance. I was not worried about this overcharge because I had an overdraft protection line of credit granted to me from BBVA Compass Bank, which I would 've paid back when I got back home and paid interest on what I had spent while I was about. My banker at the local branch told me that situations like this are what the line of credit was meant to be used for.
In all, I ended up needing to spend {$280.00} by the end of XX/XX/XXXX, to make up for the debt I had accrued, however ; without notifying me before hand, the bank account I had used from BBVA Compass Bank, had cancelled my overdraft protection line of credit without notifying me in any way, right as I made use of the line of credit, subjecting me to several non-sufficient funds charges without my awareness that the line of credit had been removed. I was charged a fee of {$32.00} per item that was charged to the account regardless of how much or little it was. This might have been okay, had I been notified and so I could adjust my behavior to avoid more charges. They expected me to pay back nearly double the amount charged. I was alarmed by the sudden rush of additional charges to my bank account and immediately called their customer service line to correct the issue on XX/XX/XXXX. Unfortunately, when I called the bank 's customer service line, they had no useful information to give me and could not explain to me why my line of credit had been revoked. The gentleman on the phone told me to go to the bank branch and talk to them there. So I went to the local bank branch to investigate the issue, my regular teller did not have any new information or explanation for why the line had been closed but told me she would talk with the bank manager about getting the other charges removed. In the meantime, I was encouraged to pay back the {$280.00} as a token of goodwill, but I could not find the money to do so because of the other costs from the trip and costs associated with attending school took up all my money. To make matters worse, my student loans from school were delayed considerably. I called the branch a few times each week and the financial aid department a few times each week while they were finishing my loan. They charged me two extended overdraft charges while I was waiting for the financial aid department to get its affairs in order and to disperse the funds. I managed to scrape up {$300.00} to pay some of the debt off on XX/XX/XXXX and was told by the bank teller that she would try to talk to the bank manager to settle my account back to XXXX, but she never did, and I never heard from anyone.
Even after my payment, they charged-off the account and never contacted me again. I thought that they might have just charged-off and closed the account, but they apparently sold the debt to XXXX XXXX and told me they want {$270.00} in a letter. They have failed to address me or contact me in any way or work with me. I was always the one who had to reach out and I feel like I was misled and bilked by a failure to render services as promised their customer service department consistently failed to address my questions and actively misled me for their own benefit at my expense. This feels like a bait and switch to scam me for as much money as they could by pulling the rug out from underneath me. There never was an adequate explanation for why the overdraft protection line of credit was revoked and now they want to make even more money off me. I am still diligently making payments on a credit card I have through that bank, but honestly, with the way they do business, I am eager to get rid of this debt and close the account rather than deal with these unscrupulous bankers.
|
| 06/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I filed a dispute with the credit card on XX/XX/XXXX for being overcharged {$30.00} from a transaction for {$130.00} from XXXX that appeared on XX/XX/XXXX. The credit card replied that a receipt was required in order for them to proceed with the dispute. I did not have a receipt, therefore I contacted XXXX to request it from the merchant and I found out that this transaction was not mine, I did not authorize it. I contacted the credit card on XX/XX/XXXX, XX/XX/XXXX, XXXX and spoke with different representatives that were extremely unknowledgeable and unhelpful. I also spoke with a supervisor on XX/XX/XXXX and advised him that I would like to change my dispute to a fraud claim. I explained that after speaking with the merchant I realized that this was not my transaction and I did not authorize it. I stated that I wanted to file a fraud claim for the entire amount {$130.00}, changing the previous dispute claim from {$30.00} overcharge to the entire amount fraudulently charged. I advised the supervisor that I didn't have a receipt since my card was fraudulently used. I also claimed two additional charges for {$13.00} from XXXX on XX/XX/XXXX and {$72.00} from XXXX on XX/XX/XXXX as fraud. I stated that all three charges were fraud and not authorized by me. My total claim was for {$220.00}. I stated that the credit card was not in my possession and it needed to be deactivated.
The supervisor advised me that I had to fill out a form, sign it, and fax it to them. I faxed the requested form on XX/XX/XXXX ( immediately after it was mailed to me ).
I called the credit card on XX/XX/XXXX to check whether the form was received. I was transferred to different representatives and finally a supervisor stated that the fax was never received ( even though I have a confirmation that it went through successfully ).
I spoke with the supervisor XXXX XXXX on XX/XX/XXXX and he advised me to send the form directly to his email. I did that on XX/XX/XXXX and he confirmed that he received it.
I am attaching the fraud claim form which I had sent to the credit card.
On XX/XX/XXXX the supervisor XXXX XXXX gave me a credit for all three charges ( total {$220.00} ) and stated that he would call me back in a few days to confirm that the credit was posted. He called me back on XX/XX/XXXX and confirmed that my claim was resolved.
On XX/XX/XXXX the credit for my fraud claim was reversed without any communication with me. I called the credit card asking for explanation. None of the representatives were able to explain anything, the supervisors also. Every time I called, the supervisors stated that they were not allowed to talk to me and I was assigned to a case worker named XXXX XXXX and she was the only one to handle my claim and speak with me. I was finally connected to speak with XXXX XXXX on XX/XX/XXXX and explained the whole issue. She said that she would review it and call me back in 3 to 5 days. XXXX XXXX never called me until today. I sent her at least 10-15 emails asking her to reply and left her at least 10-15 voice mails. NO ANSWER.
I had also sent many emails to the credit card corporate email for customer service issues without any reply.
Finally, I contacted the supervisor XXXX XXXX and asked him why the credit that he applied was reversed. He stated that he had no explanation and this situation made no sense to him. He advised that he would try to reach XXXX XXXX himself and call me back.
Since then, XXXX XXXX has called me six times in XXXX and three times in XXXX and stated that he could not reach XXXX XXXX and could not find any updates on my claim. He advised that he would contact me as soon as he finds out more but as of right now, he has not.
I have never received a letter, email, or any notification to inform me about the outcome of my claim. The credit card did not provide me with a resolution and it has been longer than six months.
|
| 10/25/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
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I traded my car on XX/XX/2015 that was financed by BBVA Compass Bank in XXXX, Alabama. They faxed pay-off to XXXX on XX/XX/2015. On XX/XX/2015 I called the customer service department to inform BBVA that the pay-off would be forthcoming and they said my account would be not over-due if lf paid within 30 days. I thought everything was fine traded many vehicles and on XX/XX/2015 I received as past due notice from BBVA the next payment was due on XX/XX/2015 but again was told since car was traded as long as paid within 30 days would not be considered late. I called the dealership where car was traded at XXXX and was told pay-off was sent on XX/XX/2015. I called BBVA customer service back and they did not locate the payment. I called XXXX back she tracked USPS and it arrived in XXXX, Alabama about XX/XX/2015. I called back next day they still did not have payment showing in system and all the customer service department could do is send an email to payment department inquiring on check if was received. I called everyday since XX/XX/2015 trying to see if they ever received pay-off finally was told yes payment was received on XXXX to an individual who had check sitting on their desk and was told could not post payment because additional monies was due since did not receive on XX/XX/2015 that was the payment due date for pay-off. I knew they probably had payment on time because in the past they lost one of my payments and my local bank sent proof with tracking number that they received the payment timely. If you look at XXXX XXXX reviews about this bank you will find similar complaints with consumers payments being lost and you ca n't get straight answers. Later we received notice that they sent my account to their collection department. I called the collection department and notified them that this car had been traded on XX/XX/2015 and pay-off was sent but lost somewhere. The collection department did not know any of this and does not have access to the customer service department notes of my calls to them everyday. They sent me back to another customer service representative who found the payment but states it could not be posted until the rest of pay-off was received. I called back to XXXX dealership and they sent an over-night payment for additional amount requested with name of person who received and tracking number that was received by BBVA on XX/XX/2015. Customer service sent a message to a the person who was holding the original payment to give them tracking number and date received ( customer service only has access to email other employees instead of calls which is not good business ) I called back customer service everyday after and the lady said they could not locate the check that was sent XXXX and I was told BBVA sent original payment back to the XXXX Dealership they requested 1 check for full amount due which was want on XX/XX/2015 per customer service. Later I called again after several calls and was told they located other payment and mailed back that check to dealership on XX/XX/2015. I asked that they remove from collections because original payment was there within 30 days and BBVA held that check and did n't send dealership notice timely that they needed additional payment. The collection department said they had no control over account being reported to credit bureau it sends past due notice automatically after 30 days. The customer service department stated over and over that they would clear account up and back- date to original payment received on XX/XX/2015. After reading reviews customers accounts have not been cleared of delinquent payments from this back. The remainder of payment for one check was sent again as over-night and shows made it to XXXX, Al on XX/XX/2015. The dealership stated they did receive both checks two different dates. I have always had good credit please have this bank clear this up.
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| 02/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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We ( married couple ) spoke with mortgage loan officer XXXX XXXX of BBVA Compass Bank. We did so in XXXX and in retrospect, feel we were ill advised from inception by XXXX XXXX. XXXX XXXX was informed we were looking at two separate homes and he became aggressive in advising us to apply for two jumbo loans consecutively each in our own names. To summarize this made us uncomfortable and against his stern verbalization not to, my spouse terminated his original application for the secondary home. XXXX XXXX had been instructed by us from day one that the primary home was priority as it would be our primary residence. He continued to advise us to apply for the two loans while we continued to voice our concerns. We asked repeatedly for him to add my spouse to the primary home loan and he conveyed he did not want to do that. Fast forward to mid XXXX XXXX XXXX began procrastinating in returning my phone calls. It was unearthed that the loan for the primary home would not receive conditional approval without spouse as co-signor which is precisely what we requested from the beginning. XXXX XXXX would not advise me of this and I had to find out through him speaking to my husband about my individual loan. Hence, many flags were raised. We as a couple went to our local branch manager of BBVA Compass and voiced our uneasiness with XXXX XXXX. We were advised it would be best to withdraw my application and re-apply with spouse as co-signor but XXXX XXXX would need to remain involved or the process would be elongated. We were told we should still make closing on XXXX XXXX, 2016 and every effort would be made to rush as well as have XXXX XXXX ' involvement be supervised by XXXX XXXX, his manager. Time progressed and the situation with Compass deteriorated. XXXX XXXX proffered a series of excused as to why our loan had not moved forward. It was a very trying time. During this period, XXXX XXXX began communicating with our realtor. We both expressed to XXXX XXXX more than once that at no time did we want any information divulged other than the status of the loan. XXXX XXXX replied, " Oh do n't you worry, I got you. I will only tell her where things are. '' XXXX XXXX is continuing to advise us we will make our XXXX XXXX closing date and it is now XXXX, hence we know we are being lied to by omission. We are very uncomfortable with XXXX XXXX at this time, however, as we expressed such a month prior and no changes were made, we were left with no choice but to persevere. XXXX XXXX I am informed by our realtor that XXXX XXXX has abused his position with actions of appalling improper and unethical behavior. The realtor advised me that XXXX XXXX had been speaking with her daily by phone and had breached our privacy with complete indifference to the consequences of his customers being displayed by verbalizing to our XXXX my spouses financials to include income level, net income after taxes and what XXXX XXXX personally felt my spouse could afford. Furthermore, he prefaced the conversation with our realtor with the following words, " You can not tell the **** ( us ) what I am about to tell you. '' Our realtor expressed he continued for greater than 30 mins with divulgence of our personal information. Our realtor did not at anytime ask for this information nor encourage it. Her words pertinent to XXXX XXXX were, " He would not stop talking. '' Immediately I was very upset and shaking as I was shocked a mortgage loan officer would act with such imprudence and failure to fulfill his duty to confidentiality. XXXX XXXX breached our trust and abused his position. The indiscretions were not only unethical but breach of his privileges as a loan officer. He was immediately reported to Compass bank. We insisted XXXX XXXX be blocked from access to our accounts. As of today, we continue to receive docs with him as contact on our loan. It is quite unsettling.
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| 12/02/2015 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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I was charged XXXX {$38.00} fees within the last 30 days without any explanation furthermore this is the second time they have violated consumer protection law as well as the Consumer Financial Protection Bureau XXXX They have charged these charges without any indication as to what they are for and this is the second instance that this bank has violated : The Electronic Fund Transfer Act ( EFTA ) ( 15 U.S.C. 1693 et seq. ) of XX/XX/XXXX is intended to protect individual consumers engaging in electronic fund transfers ( EFTs ) and remittance transfers. These services include transfers through automated teller machines ( ATMs ) ; point-of-sale ( POS ) terminals ; automated clearinghouse ( ACH ) systems ; telephone bill-payment plans in which periodic or recurring transfers are contemplated ; remote banking programs ; and remittance transfers.
The EFTA is implemented through Regulation E, which includes official interpretations.
In XX/XX/XXXX, the Federal Reserve Board ( Board ) amended Regulation E to prohibit institutions from charging overdraft fees for ATM and one-time debit card transactions, unless the consumer opts in or affirmatively consents to the institution 's overdraft services ( 74 Fed. Reg. 59033 ( XX/XX/XXXX ) and 75 Fed. Reg. 31665 ( XX/XX/XXXX ) ). The Board also amended Regulation E to restrict fees and expiration dates on gift cards and to require that gift card terms be stated clearly ( 75 Fed. Reg. 16580 ( XXXX ) ) .1The DoddFrank Wall Street Reform and Con- sumer Protection Act ( DoddFrank Act ) transferred rulemaking authority under the EFTA from the Board of Governors of the Federal Reserve System to the Consumer Financial Protection Bureau ( CFPB ) .2, 3 The DoddFrank Act also amended the EFTA and created a new system of consumer protections for remittance transfers sent by con- sumers in the United States to individuals and businesses in XXXX. In XX/XX/XXXX. The Board also implemented a legislative extension of time for complying with the gift card disclosure requirements until XX/XX/XXXX. 75 Fed. Reg. 50683 ( XX/XX/XXXX ).
2. DoddFrank Act 1002 ( 12 ) ( C ), 1024 ( b ) - ( c ), and 1025 ( b ) - ( c ) ; 12 U.S.C. 5481 ( 12 ) ( C ), 5514 ( b ) - ( c ), and 5515 ( b ) - ( c ). Section 1029 of the XXXX XXXX generally excludes from this transfer of authority, subject to certain exceptions, any rulemaking authority over a motor vehicle dealer that is predominantly engaged in the sale and servicing of motor vehicles, the leasing and servicing of motor vehicles, or both. The transfer of authority also did not include section 920 of EFTA, which concerns debit card interchange fees charged to merchants. Section 920 of EFTA is implemented by Board regulations at 12 CFR Part 235. Section 920 is not addressed here or in the accompanying examination procedures and checklist.
3. The agency responsible for supervising and enforcing compliance with Regulation E will depend on the person subject to the EFTA ( e.g., for financial institutions, jurisdiction will depend on the size and charter of the institution ).
XX/XX/XXXX, the CFPB restated the Board 's implementing Regulation E at 12 CFR Part 1005 ( 76 Fed. Reg. 81020 ) ( XX/XX/XXXX ). XX/XX/XXXX, the CFPB added subpart B ( Requirements for Remit- tance Transfers ) to Regulation E to implement the new remittance protections set forth in the Dodd Frank Act ( 77 Fed . Reg. 6194 ) ( XX/XX/XXXX ), effective on XX/XX/XXXX.4 XX/XX/XXXX, the CFPB amended the XX/XX/XXXX rule to effect certain technical corrections primarily related to formatting of the model forms in the rule. XX/XX/XXXX, the CFPB again amended the XX/XX/XXXX rule to modify the definition of ''remittance transfer provider. '' The XX/XX/XXXX amendment also revised several aspects of the rule regarding remittance transfers that are scheduled before the date of transfer, including preauthorized r
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| 06/23/2015 |
Yes |
- Bank account or service
- Checking account
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Web |
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BBVA Compass bank was advised of a Teller-caused error on XXXX XXXX, 2015. BBVA Compass stated that they did not make an error when contacted about it on XXXX XXXX, 2015 via the customer service line. Their phone representative told me that the withdrawal was done by someone who had full access to the account and funds. Account holder told the representative on the Customer service line that this was not true because there was no signature card on the account for this person. When the bank was visited on XXXX/XXXX/2015 at the XXXX location, the account representative told the account holder that there would be no issue disputing this transaction and getting the money reimbursed. Account representative was told that arrangements would be made to regain payment for this error from the person who withdrew the account ( account holder 's father ). Due to personal reasons and familial relationship to this person, the account holder waited until XXXX 2015 to open a formal dispute. The account representative at the branch in XXXX was visited and informed of the situation. This person contacted the branch that committed this error and instructed them of the error they caused and that there has not been a repayment of this transaction by this person withdrawing the money as he has recently been having health related issues and could not repay. They stated that they would make efforts to contact the withdrawer of the account and inform him of the need to repay this money. The person told the account holder that it would take 7-10 business days before there could be a resolution to this problem. During this call, the account representative asked about XXXX XXXX being possibly entered as a beneficiary and account holder agreed to accept this option. However, it seemed that this was done to make it appear that the bank teller did not make such a gross error and misjudgment in giving these funds to the wrong person. On XXXX XXXX, 2015, without telling the account holder, the account was deemed to be fraudulent and instructed via voicemail to call back as the account may need to be closed. The account holder called the fraud account specialist that the account was not compromised as the error was caused by the bank teller and not by the person as he had asked for the balance on his account, not remembering his account number due to recent XXXX treatments received. The account holder then tried to prevent some overdraft fees when the debit card associated with the account was canceled on XXXX XXXX, 2015. There was no documentation to support the need to close the debit card. Then the customer service line was contacted that same day and told the account was deemed fraudulent and had automatically closed the debit card. The local branch was visited again and informed of all the issues with this account and that there was no resolution to the prior issue and had waited over 20 days to get a resolution to the problem. The account representative then qualified the account holder for a credit card to help avoid such large overdraft fees occurring by accident. The account holder had XXXX or XXXX overdraft fees reimbursed as caused by the debit card being canceled without notification. However, the issue of the XXXX dollars was not addressed. The account holder has waited for nearly 2 months to try to receive a result to the internal investigation being conducted, but each time the fraud specialist can not provide a deadline for this transaction to be resolved. The last conversation that the account holder has had with the fraud specialist is that they would email the investigator of this dispute and try to receive some information to relay to the account holder about the status of the investigation. Meanwhile, the fraud specialist only states to look at the account to see if the funds appear, but it has taken too long to get a response.
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| 02/08/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Fees or interest
- Problem with fees
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Web |
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In XX/XX/XXXX, I was offered by my bank, BBVA Compass, the opportunity to open a 0 % interest credit card for a 1 year term. It also included this same promotion for balance transfers. I have been with BBVA Compass for 16 years. I have multiple accounts with them that have all been in good standing and held large balance sums. I also have excellent credit. I opened this credit card for the sole purpose of making 1 large transaction, a piece of fine jewelry, that this would allow for me to pay it off over time.
I attempted to use the card for this purpose at XXXX XXXX on XX/XX/XXXX. The merchant tried to run the cards several times, and it kept coming bank, chip error or malfunction. I thought maybe this was happening because I had never used it before ( even though I had activated it ). Remembering the promotion also included a 0 % transfer balance, I decided to defuse the situation and use my XXXX Credit card I have had forever to complete the transaction.
When I called Compass Credit services after to inquire as to why my credit card was declined, they told me it was to protect me from fraudulent use, and that I only had a $ XXXX per day allowable use, even though my credit card had a $ XXXX credit limit. When I continued to question this policy, they said that they would " then '' up my ability to spend $ XXXX in one day. I replied it was clearly too late to do so because I had already made my purchase with my chase acct. that had no issue letting me put the purchase on the card.
The next day, I went to transfer the amount from XXXX onto my Compass card, I then learned that it would be a 4 % fee to do so. I called the credit card service # again to discuss how this should not apply to me, as the card would not allow me in the first place to make the transaction I needed as they had blocked it, and the customer service representatives again presented a very frustrating depiction of " their '' side of the story and how it was not their fault. I decided at that time I was sick of discussing these matters over the phone with representatives and wanted to deal with my own personal bank.
On XX/XX/XXXX I went into my local Compass Bank location in the XXXX XXXX location and spoke to XXXX XXXX and descried the headache I had dealt with. He agreed to escalate it to his XXXX at the location XXXX. I called XXXX later that day as I had not heard how the complaint was being handled, and he said he would be escalating it to a division level and to give him 2 days. On XX/XX/XXXX XXXX left me a voicemail saying that they were not able to waive the fee as it was not a bank error. I returned his call and never heard back.
At this point, I was flabbergasted, that my personal branch had again claimed this was not their fault. I began to leave reviews about my poor experience. Later that day, on XX/XX/XXXX I received a call from an AZ customer service agent, XXXX XXXX, who said my issue had been escalated ( by whom I do not know ). I explained at depth my frustration and said that the issue here isn't even the few XXXX dollar fee I would be getting, it was about how I was being treated as a long standing customer and the continued pointing to that this was not their fault. Zero ownership was taking place. She even commented, asking if I would be willing to meet them half way on the fee, and I told her yes, as she was the first person to suggest a compromise and I appreciated it.
on XX/XX/XXXX I received a VM from the rep saying again she couldn't do anything about the fee. When I called back she did not answer.
It has been non stop dodging, poor customer service, all for what would at most be {$300.00} on a transfer fee ( the original purchase was {$8700.00} ). I am now shopping other banks to see who would like my book of business, but am appalled by how this whole transaction has played out.
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| 01/11/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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Web |
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I have a certificate of deposit line of credit for {$5000.00}, about {$3300.00} of which should be available to me. I called on XX/XX/XXXX to see why it is not showing as available on my most recent statement, and was told that the credit was frozen due to a delinquent payment ( about {$5.00} ) in XX/XX/XXXX. 2 days after it was frozen, the payment was received, the account was listed current, and then it was frozen again. The account is now showing current. A request was submitted to resolve this issue ( ticket # XXXX ), and I was told that it would take 24-48 hours for them to turn it around. On XX/XX/XXXX I called because I had no response, and was told, after holding for close to 2 hours and being transferred from department to department, always ending up back at the top of the loan department customer service tree, that the only way to unfreeze the credit would be to apply for a new line of credit. I said this was an unacceptable solution, and asked to speak to a manager. I was disconnected in the transfer process. I did not have time to stay on the phone any more on this day. On XX/XX/XXXX I called the Collections Department number that I was given ( XXXX ) and was sent back to the beginning of the Loan Department CSR tree ( XXXX ). I spoke with a CSR named XXXX and was placed on hold for a few minutes while she researched the issue, then put back on hold while she talked with a supervisor, at which point I was sent back to the top of the CSR tree and disconnected when somebody picked up. I called back and spoke with a series of CSRs, each one trying to transfer me to the " correct '' department. Each time I ended up back at the top of the CSR phone tree, back at the beginning, and was eventually disconnected again. I called the Collections department number again and spoke with a CSR named XXXX, who explained that because the account is current, the Collections department is the wrong department to help me and they can't unfreeze it! Per XXXX, I needed to call back the main number and " don't let them transfer '' me and " ask to talk with a manager ''. I was transferred back to the top of the Loan Department CSR tree, and spoke with XXXX, who said that Collections must be the department to resolve the issue. I asked to speak to a supervisor, and was put on hold. Then he cam back and said that the supervisor also said she couldn't do anything, and was on another line. XXXX said he would submit an escalation request to resolve this issue, but was unable to give me a timeline for resolving the issue. I said fine, but I still wanted to speak with a supervisor. I was placed back on hold, and then my phone handset died, and I was disconnected. I called again, to the XXXX, and was pushed to the top of the phone tree. The person I spoke with said he would submit a new ticket. I told him I already had an open ticket, which I had not heard any resolution of, and gave him the ticket number. As he was digging up that information, my other phone handset died. I called again and spoke with XXXX. He said that the request for the credit in this account to be unfrozen was sent again today, with a new ticket number : XXXX. He also escalated it to get it resolved. After waiting on hold for 20+ minutes to speak with a supervisor, I was assured that it was escalated and that a supervisor would call me back today.
I am so frustrated by this experience! It seemed like nobody wanted to help, and that nobody knew who could help! The phone systems were clunky and threw me around and around in circles, the CSRs had conflicting, inaccurate information and the supervisors were completely unavailable ( I never spoke with a supervisor, despite multiple requests, and waiting on hold for close to 7 hours total ). I do not understand why I must fight so hard to get credit on my OWN MONEY released!
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| 10/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I am submitting a complaint regarding the negligent manner in which BBVA Compass processed our mortgage application. XXXX XXXX XXXX ( Mortgage Banking Officer at BBVA Compass - XXXX # XXXX ) used information that she inputted for us XX/XX/XXXX, and rather than verify that it was correct, copied this information into the new loan application. Once we were provided the disclosure and GFE, we noticed the errors and notified XXXX XXXX. Despite this, we continued to receive disclosures and GFEs with the same errors. We attempted to contact XXXX XXXX on numerous times by phone and email but were unsuccessful. As a result, we had to contact XXXX XXXX XXXX ( BBVA Compass Mortgage Loan Coordinator ), to find out the status of our application and to inform her that there were still errors. XXXX XXXX told us on XX/XX/XXXX that she was also unable to reach XXXX XXXX, and that her supervisor XXXX XXXX XXXX had talked to XXXX XXXX 's supervisor XXXX XXXX XXXX ( BBVA Compass Area Mortgage Sales Manager for XXXX / XXXX ). XXXX XXXX gave us XXXX XXXX ' contact information. We called XXXX XXXX on XX/XX/XXXX to discuss these problems, but were disappointed that XXXX XXXX made no attempt to contact us first. Also, XXXX XXXX 's decision to process the loan as a primary home and then change the loan to a XXXX home caused confusion for the underwriter and for us. XXXX XXXX indicated that in order to process the loan as a primary home, my wife would need to change her employment start date so that her income XXXX could be considered. This caused my wife to have to renegotiate her start/end dates. This was unnecessary, because XXXX XXXX later determined that the loan needed to be processed as a second home. In order to secure underwriting approval, XXXX XXXX misstated our intentions to the underwriter without our knowledge. She told the underwriter that I would continue to work for my current employer while teleworking XXXX. This was a complete fabrication. Once we became aware of this, we asked her to fix it. As a result of XXXX XXXX 's actions, we were asked by the underwriter to provide a letter explaining our job situation and intentions with respect to our current residence. Also, XXXX XXXX did not keep us regularly informed of the status of our loan. We continued to receive disclosures and GFE 's with changes to the origination charges and interest rate. XXXX XXXX did not contact us and explain these adverse changes. XXXX XXXX failed to order the appraisal in time to meet our appraisal contingency in spite of having the executed contract. Furthermore, XXXX XXXX did not return phone calls from our realtor regarding the appraisal. Because XXXX XXXX failed to order the appraisal in a timely manner, we had to renegotiate the contract and request an appraisal extension. On XX/XX/XXXX, XXXX XXXX told us that underwriting had conditionally approved our loan. On XX/XX/XXXX we received an automated message indicating that an adverse action was taken on the loan. We tried to contact XXXX XXXX, but we have not been able to speak to her since XX/XX/XXXX. On XX/XX/XXXX, we called and talked to XXXX XXXX. He said that he would look into the reason for the adverse action and would contact us the following day ; however, we did not hear from him. On XX/XX/XXXX, we left messages on his work and cell phones, and we emailed him and XXXX XXXX. We did not hear back from anyone until XX/XX/XXXX when XXXX XXXX called to tell us that our loan application had been denied. He did not provide a reason. We then called our realtor and found out that XXXX XXXX had contacted her first. He told our realtor that our loan had been denied, and he blamed it on us. In the words of our realtor, " he threw you under the bus ''. XXXX XXXX contacted our realtor without our permission, and in doing so violated our rights to privacy.
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| 08/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We were solicited by BBVA to refinance our house because of a special program of the bank geared toward developing positive relationship with physicians in a small neighborhood in XXXX, California. They promoted a loan that had no fees. We completed the application requirements in a timely manner especially considering the Pandemic going on.
We were contacted by the appraiser by phone to arrange for and opportunity to come by the house to complete and appraisal. I spoke personally with the appraiser explaining that we wanted to do a modified visit where I would walk him around the home to see the amenities and that we could look into windows because my wife was strictly isolating because of health concerns in relationship to XXXX XXXX. He agreed to get back in touch with me to complete this process, I explained all this to the Mortgage agent. Several weeks went by with me regularly checking with the agent concerning the appraisal. She reassured me that all was well and that they were just very busy. Then all of a sudden we were contacted by the underwriter that we were ready for closure. I still had not talked to anyone about the appraisal. Upon contacting the agent again she stated that the appraisal had come in and that all was well and we were going to closing. The appraisal did not take several factors into consideration by doing just a drive by appraisal with no input from us the owners. Specifically he made no mention of the 480 sf fully contained Pool House in the backyard, the patio coverings, the pickleball court, the higher walls, stucco fencing around the yard, to say nothing of the custom features within the home. He even only mentioned one of two fireplaces.
It was not until the day of closing that it was brought to our attention that we were going to have to pay 1.125 % in loan origination fees, amounting to {$8800.00}. The agent stated that must be a mistake when I called her and she would get back to me. She did call me back and stated that the house had not appraised high enough and thus there was not enough equity to do the loan any other way.
My wife had already signed as I assured her they were going to work this all out. I was signing outside of the hospital when I got this information. We were told that if we did not sign we would have to start the entire process over again with no guarantees that the loan would be completed with the same terms and that we would have to get another appraisal.
We recognize that we did not HAVE to sign but we felt like we were only given this option at the last minute with no real explanations in writing. We felt like it had been a type of bait and switch process to take advantage of the conditions.
We tried to resolve this with the bank through talking with local management and her supervisor. The supervisor was of no help. Would not return calls and left it up to the agent to tell us that there was nothing they could do. We asked for : 1-Some written documents describing the community outreach program guidelines. 2-Some information from the underwriter showing us how far off the appraisal was from being able to not pay fees and an explanation why there was no communication about other things that could be done, i.e. getting another appraisal or even putting more money down. This failure to communicate was of course to their advantage. If we went through with the process they would get paid the up front fees. If we did not go through with the process they might be able to charge us additional interest on the loan. Everything to their advantage.
We of course would not like to pay those fees unnecessarily and would like to have them returned. We would also like to understand their checks and balances concerning appraisal types and feedback on percentages necessary to accomplish different levels of participation.
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| 11/14/2016 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
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Dispute No. : XXXX Institution has, as of this date ( XXXX ), taken 205 days without resolution to unauthorized charges to my debit card. I am aware the institution is aware of the rules regarding reporting of theft of ATM cards, however I will restate the law as below : Consumer Liability for Unauthorized Transfers : Electronic Fund Transfer Act - Regulation E ( 12 CFR 205.6 ) Event Timing of Consumer Notice to Financial Institution : Maximum liability : Loss or theft of access device. Within two business days after learning of loss or theft lesser of {$50.00}, OR total amount of unauthorized transfers Loss or theft of access device.
Notice to the Financial Institution. At the consumer 's option, notice may be given in person, by telephone, or in writing. ( Section 205.6 ( b ) ( 5 ) ( ii ) ).
15 U.S. Code 1693g - Consumer liability ( b ) BURDEN OF PROOF " ... the burden of proof is upon the financial institution to show that the electronic fund transfer was authorized ... '' This dispute is a simple theft of an ATM card. According to all applicable rules, the institution was notified with 48 hours of the theft. The institution 's claim that any additional paperwork was not received is completely irrelevant under the actual notification rules. The institution has further received all requested paperwork subsequent to notifying me including a signed affidavit that I did not make or authorize any other party to make the charges, a police report in which I stated the card was stolen without my knowledge and I did not authorize any other party to make the charges, and further proof that additional property was stolen on the same date, for which I filed an insurance claim for replacement ( XXXX ).
I have tried several times to speak reasonably with the institution and have been assured by the branch, the branch manager, various dispute representatives, and other parties within the institution that the issue would be resolved. Filing with the CFPB is the only way I get a response. Response to my legal counsel so far was simply another restatement that the issue was " under investigation. '' I started out with the impression that the institution was providing good customer service and protection against criminals who managed to subvert their security measures. However, as this has dragged on now for well over six months, I am pretty much at my wit 's end and limit of frustration.
I have gained nothing from this. I have spent significant money in legal expenses. I have incurred additional financial penalties to withdraw funds from other sources to cover the loss. I have put my engagement on hold as well as my vacation in which I had already invested unrecoverable costs in reservation of lodging. In short, this has significantly disrupted my life. The rules are written in such a way to protect the consumer, as if the bank were simply allowed to retain the funds and decide internally whether the transactions were authorized, the institution would always decide in its own favor. In any case, the burden of proof is on the institution, and they can either follow the rules or take me to court for fraud. However, placing the burden on me of proving to them I did not make the charges, and placing the burden of legal expenses on me to fight the institution is just wrong. At this point, even if the issue is resolved per the rules, I am already out around 50 % of the value of the losses including all the time spent on the phone with the bank, in the bank, gathering paperwork after the fact as the institution failed to notify a request for additional information ( I have already stated no paperwork was received at my current address and no representative has provided anything showing notice was sent certified mail ), and generally given an endless run-around for over six months.
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| 11/02/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Cashing a check
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Web |
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I deposited a check for {$1800.00} at BBVA Compass on XX/XX/2018. I went into the bank on XX/XX/2018 and spoke with the bank teller XXXX ( last name unknown ). I asked him about the deposit and notified XXXX that it was a check I received in the mail for a XXXX mystery shop assignment. ( I told him I was asked to buy three {$500.00} XXXX gift cards with the funds ). I let him know that I was in the process of selling my home and buying another and did not want anything to go wrong like a bad check on my credit or anything. I want to make sure that the check was/is good. He asked me to hold on while he ran a couple verification things for it and typed on the keyboard. He told me that they have received other checks that are exactly the same and they cleared. I reiterated that I was unsure of the validity of this check. He said it was fine and I pulled out {$1500.00}. I logged in to my account on XX/XX/2018 and it was negative $ -XXXX plus a return check fee of {$15.00}. I went into the bank on XX/XX/2018 to see why my account was negative and XXXX XXXX said because of that check. She gave me the toll free number for the bank and told me to start there. I asked to speak to her supervisor. I spoke with XXXX XXXX and he told me it was my fault and there was not anything they can do for me. On XX/XX/2018 XXXX XXXX ( co-owner of the account ) and myself went to BBVA Compass and spoke with XXXX XXXX and bank manager XXXX XXXX. They told us there wasnt anything the bank can do for us. XXXX XXXX instructed us to file a police report. XXXX XXXX claims that his teller did everything he was supposed to do and I was the one at fault. He told me that I never told the bank teller XXXX, that I received the check through the mail and that I was instructed to purchase XXXX gift cards with the funds. When in fact, XXXX and I had quite a long conversation about the situation at hand because that was the whole reason I went into the bank to begin with I wanted to talk to somebody about that check. On XX/XX/2018 I went to the XXXX XXXX Police Department to see what my options were. The clerk took my information and stated that an officer would call me shortly. Later that afternoon Officer XXXX called me and was in disbelief that the bank refused to take accountability for this wrong doing. He instructed me to call the bank again and demand the corporate phone number and notify them. He said to let them know that I will take this to the media. If still nothing is done about this matter, to call him back to file a police report. On XX/XX/2018 I went back to the bank to get the last statement showing the bad check and a copy of the check and stated to XXXX XXXX, so I could go to the media since they dont want to rectify the situation at all. XXXX XXXX said to me, go ahead, you can do that. I have never dealt with such rude management, especially at a bank. I asked Officer XXXX why this instead of filing a police report. Officer XXXX suggested I go that route instead of filing a police report because If I file a police report it would have to be on the teller of the bank XXXX personally, not the bank for employee policies. On XX/XX/2018 at XXXX XXXX I talked to a BBVA customer service representative named XXXX. Badge # XXXX by calling the customer service number on the back of the debit card, XXXX. We spoke about the deposited check and I asked to speak with her supervisor. She said that he was tied up with another customer but she would take my phone number and have him call me back. He never called me back but XXXX did. I have the voicemail saved but I can barely understand what she is saying in it. I believe she says something about the owner of the check putting a stop payment on the check and that is why there is a {$15.00} fee on my account for the returned check, and that was it.
|
| 03/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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Web |
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During the process of closing our mortgage loan with BBVA-Compass, they broke their written contract with us, and we have XXXX specific complaints against BBVA.
1. BBVA failed to close on schedule which resulted in fees charged to us by sellers.
-On XXXX/XXXX/XXXX we signed a contract with BBVA to close on XX/XX/XXXX.BBVA advised us they would not meet this closing, andweagreed to change the closing date to XXXX/XXXX/XXXX.
-We had not heard anything from XXXX XXXX our closing date approached. I contacted XXXX XXXX ( Loan Officer ) on XXXX/XXXX/XXXX to make sure everything was on schedule and did not receive a response. We then called called XXXX XXXX, the Loan Processor, a week before our closing and were told that we had " unreasonable expectations '' if we thought wewould close according to our contract, and that she would not get to our file until XX/XX/XXXX.BBVA refused to set a new closing date. We were eventually told that XXXX XXXX had not been working on our file for weeks despite our sending in requested documents.
-The sellers were not willing to accommodate a second change of closing date unless we agreed to pay them {$110.00} per day starting XX/XX/XXXXuntil closing.
-The Branch Manager XXXX XXXX at the XXXX Branch in XXXX XXXX , XXXX XXXX XXXX Loan Officer, and the Processing Department Supervisor XXXX XXXX all assured us that everyone at BBVA was working diligently to get this paid and that they had brought it to their supervisors. They later advised us thatthey were unable to process this before our closing date.We met in person with XXXX XXXX to express our concern about this and she assured us that we did not need to worry about this and that she would personally see to it that we were reimbursed for the delay of closing fees ( {$110.00} per day ) after the closing. She told us that as a branch manager she could authorize a refund of this fee. Calls to XXXX XXXX have not been returned since closing.
2. Our contract with BBVA included a PMIpayment of {$110.00}. We were quoted this amount when we met with the Loan Officer and it was also reflected on the Loan Estimate we signed on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, BBVA issued a new Loan Estimate with a PMI of $ XXXX.There had been no prior notice to us that there had been a change in rates.
-BBVA was unable to explain the change and did not know which amount was accurate.
-Eventually we were assured by XXXX XXXX ( Processing Dept ), XXXX XXXX ( Branch Manager ) and XXXX XXXX ( Loan Officer ) that they were working to address this and again bringing this to their supervisors to get a resolution.
XXXX XXXX suggested that we could getPMI removed entirely as our appraisal reflected XXXX % equity.When it did not look like BBVA could accomplish this, XXXX XXXX suggested that BBVA could refinance the loan after closing, with expenses paid by BBVA.
-At no point did any BBVA employee suggest there was a possibility that BBVA would not remedy this situation.
Both the daily fee to seller, and the PMI discrepancy were drawn out by BBVA, with dailyassurances to us that BBVA would resolve this, until we were at a point where we would lose our {$4700.00} deposit and the property if we did not continue with BBVA and close on the house.
Neither issue was resolved before closing. We were advised by branch manager XXXX XXXX in a phone conversation to close as there had already been so many delays and that both issues would be resolved after closing. We felt we had no choice but to trust the word of multiple BBVA employees.
Since closing BBVA has stated that they are not required to meet the terms of theoriginal Loan Estimate. They offered to reimburse for the daily fee on the condition that we sign a confidentiality agreement that we believe will eliminate our ability to pursue the change in PMI.
|
| 04/17/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Hi Im XXXX XXXX XXXX and between the XXXX and XXXX of XX/XX/2020 I deposited {$2900.00} to my BBVA account. The reason for this deposit is because I had a baby shower on XX/XX/XXXX and I needed to purchase supplies from a vendor using my routing and account number because they did not accept credit or debit cards for payment. My wife to be, ended up funding the baby shower so I left the money in my BBVA account alone. On XX/XX/XXXX I noticed my wallet, identification, and cards were missing so I started to get worried calling around making sure no one gained access to any of my accounts. I called BBVA and was advised that literally ALL of my money was wiped from my account. I started crying but was quickly assured that my money would be back in my account once a claim was initiated. On the same day I was provided with a provisional for only {$120.00} for the non ATM transactions that were fraud. Then on the XXXX business day my claim for almost {$3000.00} in ATM withdrawals was denied?! On XX/XX/XXXX I spoke with a very rude representative that made it her point to talk over me and when I told her she was m doing so, she verbatim said well maybe you should just listen to me and you wouldnt have to worry about that .... WOW! This is what you guys teach in training class? This call was made on XX/XX/XXXX and started at XXXX Arizona time. After making her point to be rude the entire call, she said my claim was denied because of wait for it.. CIRCUMSTANTIAL EVIDENCE!! She claimed that it was denied because the money was taken out the next day after I deposited the money which was a lie, it was actually 3 days after. Then she said that the ATMS used were ATMS that I used before, which was also a lie because if I remember right Ive never done business with any of the ATMS that were used in this fraud. I know this because when I filed the claim I was given the cross streets to these ATMS. Then when I mentioned why didnt you guys use ATM surveillance to prove this was not me, she goes on to say BBVA doesnt have the right to pull the footage when almost three of the ATM withdrawals happened at a BBVA ATM!! How can a bank not pull their own surveillance?!?!?! Then she said that almost the exact amount was taken out of my account with out the fraudster trying to take out more and I rebuttaled that, because the receipts clearly say the ACCOUNT BALANCE after an ATM transaction and if the person guessed my pin, they could have easily accessed the account balance with a balance inquiry or just by looking at the receipt?! DUH!! ... I dont know too many ATMS that will let you withdraw at a XXXX balance at least I never tried because I never get my self in hard times! Im good with my money! She then says most fraudster at least attempt to? So because the dummy didnt try to withdraw money at a XXXX BALANCE its my fault? Omg the training of these investigators are amazing!! She then said she was ending the call because there is nothing BBVA can do for me and that she has enough evidence to prove I took the money out??? How??? She basically is telling me if someone has money taken out their account fraudulently right after a deposit then its the claimants fault? Im not in the business of tips and tricks! I have a nice paying job with XXXX even during this Covid-19 crisis and find it very embarrassing that Im being treated like the suspect in my OWN ACCOUNT FRAUD? I literally hung up and started crying because I thought I would never get my money back so Im writing to BBVA and the CFPB to see if there is anything anyone can do. I know per regulation E and D there was so many violations which need to be addressed and all I want is my {$3000.00} back in my account immediately and for my own bank to stop accusing me especially over circumstantial evidence!!!
|
| 12/23/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
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Web |
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During the end of XXXX XXXX, I attempted to use my debit card and was declined when it should not have been. Around the same time I received a call from a contractor that had been paid using XXXX XXXX advising that his bank had advised that if he deposited the check it would not clear. Number 1 that was extremely embarassing. I went to review the account and immediately noticed multiple charges from XXXX XXXX, SC a place that I had not traveled to since XXXX. Immediately alarmed, and having used the online dispute request prior, I thought the easiest thing would be to submit the account there. I quickly did the charges that stood out immediately but still concerned why I could not use my card I attempted to contact the bank unsucessfully. I sent messages through online banking which took days for response and very generic response. Go to branch and provide id. I would respond back, nearest branch XXXX hours away what are other options and what exactly am I going into the bank for. Finally got answer of where I could fax and scan and email a copy of my license to. I received no response as to whether it was acceptable or not. I continued to message and get generic responses. Day by day my frustration rose, and the complete and total lack of communication by the bank fueled XXXX frustration and helplessness. I backed off a few days and cooled off. I felt like when I called I spent extreme amounts of wasted time being bounced from department to department with no accountablity or information. Panic confused if I could not 100 % verify and recognize the transaction I submitted a dispute stating that I did not recognize and that I be provided further verification and information. I submitted it online and even stated that out of an abundance of caution that I was disputig. I no longer have access to online banking but I will say my messages were less than pleasant and still no response from bank other than the disputes show. Credit issued but account frozen. After calling local branch that was XXXX hours and speaking to a branch location to see if they could even help me since that was the one and only answer I could get from customer service was go to branch. It was not until I filed with Consumer Financial Protection that I was given detailed info. It was horrible trying to finally reach the one person in your whole organization that could help me. Once I did, oh my XXXX, I would have felt better after the call, if she had taken a XXXX it into a XXXX pieces and XXXX. At the end of the day, no matter how XXXX I am, and how many XXXX I may have, I dont care if I am XXXX. I am currently your customer and you have an obligation to help me. I am sorry that I choose to put the proceeds from the sale of my house into your bank. Even if my transfer to XXXX had gone through I sure to XXXX I had chosen a more customer driven organization and not relied on the award winning technology. Your bank has a disconnect from the technology to the people. After I hung up the phone it hit me that she mentioned mailing info to the XXXX address. Wait wait wait a minute. I havent lived at that address in 10 years. I called back and must have left XXXX messages to her and the lady at corporate security saying hold up that brings up a bunch of other questions. In the response to my first complaint Im told that they have tried to contact me and Im ignoring you. What a bad boy I am and I must be the XXXX and destroyed is how response comes across. Guest what you have been left voice mails, faxed online messages asking you correct the info that you have incorrect. I am finally told today we cant update the info while your account frozen. Dumb, dumb, dumb. How can u say you contacted me when you know your sending it wrong
|
| 12/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
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|
Web |
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I have asked them to please block ACH in order to not get hit with overdraft fees. The banker stated this should stop the NSF fees. I am continuing to see NSF fees even though I asked them to block out anything that is related to NSF. I have been been charged 35 times for NSF totaling in XXXX in fees. I asked the banker to change my account number and he stated I have to pay everything before they can switch the account, which is why I asked them to block ACH instead.
XX/XX/2018 NSF CHARGE-RETURNED ITEM {$160.00} DEBIT F OR XXXX XXXX AND XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$35.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$20.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$110.00} DEBIT FOR A XXXX XXXX ACH CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} XXXX FOR XXXX XXXX XXXX PAYMENT CO XXXX- XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$1400.00} DEBIT FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$250.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$110.00} DEBIT FOR C XXXX XXXX XX/XX/18 XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF XXXX XXXX {$40.00} DEBIT FOR XXXX XXXX XXXXL XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$9.00} DEBIT FOR XXXX XXXX XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$200.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$66.00} XXXX FOR CO XXXX XXXX PAYMENT CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$7200.00} XXXX FOR XXXX XXXX PAY WAGE PAY CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$2000.00} DEBIT FOR ADP TAX ADP TAX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$1000.00} XXXX FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} XXXX FOR P XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$1100.00} DEBIT FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$6000.00} XXXX FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 ATT BILL PA XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$92.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$110.00} DEBIT FOR XXXX XXXX PAYMENT CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$16.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX XXXX RO XXXX XX/XX/2018 NSF XXXX ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX F XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$860.00} XXXX FOR F XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$620.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID XXXX {$600.00} DEBIT FOR I XXXX XXXX PAYMENT CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} DEBIT FOR P XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX LA LA XXXX XX/XX/2018 NSF XXXX ITEM {$140.00} DEBIT FOR C XXXX XXXX XX/XX/18 XXXX XXXX A XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$14.00} XXXX FOR CH ECKCARD XXXX XX/XX/18 XXXX M XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$10.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX M XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$21.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 AMZN Mktp US XXXX
|
| 01/17/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I opened an account with Simple Bank on XX/XX/2019 before the holidays. I was seeking a bank that would make it easier for me to utilize so I could use tap to pay features on my phone. According to the Simple Website, one business day check clearing is a large incentive to their accounts. Upon opening the account they require a 9 business day hold on checks of any amount with XXXX availability. Never mind they were advertising on television around the holidays for their accounts to make holiday shopping easier, even though to use it it would be well beyond the holidays based on their rules.
So I waited for the 30 days to pass when I found out they don't make an exception to that check deposit rule.
I went to deposit a check from XXXX, a well known brokerage firm. The funds are immediately available at any other banking institution I have ever used when depositing checks from places such as XXXX, especially when the amount is under XXXX dollars. Seeing as it was now after the holidays I figured I'd be fine with this. I deposited the check using my phone and was later messaged that there would be a 5 business day hold on this check. They made XXXX dollars available to me. It took them about two or three days to even review the check in the first place. I contacted them because this was very odd since the funds were coming from a place like XXXX and they are such a well known reputable nationwide company. After contacting them I recieved a notice that there would be a 5 business day hold on my check ... This made absolutely no sense whatsoever. For a check under XXXX dollars to be held this long goes completely against their advertising which informs people that they can avoid lengthy check holds by switching to Simple. They claim in their message the team only places holds when necessary. If you contact them to understand what " necessary '' qualifies as, you get no responses except necessary means necessary. They tell you nothing about the check you're referencing, nothing at app and refuse to even review the issue at hand for any reason. Every single bank I've ever worked with has much better customer service than this. I've worked for banks and ice never experienced or seen such blatant abuse of authority as I've seen here. If you request supervisors they tell you there are none. There is no clarification and even in their website terms they are completely vague. In my case I deposited this money to afford life saving medications. But because of Simple I had my life put in danger and they could care less. A search online about those kind of issues doesn't take long to discover that simple is not simple. They make judgment calls on an unwritten, undocumented basis that changes with the wind. I had other friends who opened an account the same day as me, deposited checks from XXXX XXXX and another deposited one from XXXX. Both their checks cleared within the one business day. When I request to know why this is I get no responses at all. Just that it is because it is. Then a referral to a policy page that fails to actually explain the policy fully. There's no description of what institutions qualify for one business day deposits or anything. Nowhere to find it and every rep you speak to either says they don't know or asks you to wait whole they check to see and even they don't have a resource that tells them. This is beyond unacceptable in the financial industry. It is bad advertising and it is completely unethical, nearly illegal activity on their part to not disclose these policies in full that they claim to have. Also, when contacting their parent Bank I was told with an XXXX check they too would NOT place any holds on it. Yet ... Simple has?
|
| 10/26/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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|
On XX/XX/2020, I went into an XXXX XXXX XXXX XXXX XXXX store and purchased a privacy screen for my computer for {$25.00}. What was explained to me is that the way their system is set up, they capture the buyer 's information such as name, address, phone number, card information and they finished the sale. This was a one time sale, NOT an ongoing purchase, lease, rental, etc.
On XX/XX/2020, months after I made the one time purchase at the XXXX XXXX XXXX XXXX XXXX. I received a notification that {$160.00} and {$130.00} was auto drafted from my debit card by XXXX XXXX XXXX XXXX XXXX. This was NOT authorized, first and foremost, the was NOT set up as a recurring auto draft or sustaining payment. This was an unauthorized charge against my account, one where there was NO reason other than the negligence of the financial institution that allowed it to go through. I called Simple bank and inquired why | how this happened. I was told that since the merchant had been somewhere I shopped before there was no reason to think this was unauthorized so the charge was allowed. I immediately disputed the charges. The agent put in my dispute but unbeknownst to me, stated that I was aware of this charge
and that it was the wrong amount. Again, this was XX/XX/2020.
Approximately 14 days later, I called to check the status and was told that the disputed was entered as previously described. I became upset because I told the agent that is NOT what was said and that I wanted to speak to a supervisor in hopes of getting this cleared up. I was told supervisors do NOT rake calls from customers. I was really upset now because I had no idea what type of company I was dealing with that supervisors did NOT handle the needs of their customers. The agent advised that she put in the dispute as fraudulent this time and that would be handled as priority.
I have called several times since then to get an update and I am told the same thing each time, 'they 're working on it '.
It is now XX/XX/2020 and I still have no answer nor have my funds been replaced. I have contacted an attorney that says I should do what I doing now because this would be less expensive and has been proven to be a good course of action. Also, there is NO address for the bank location. It's a partner
of BBVA so that is all we have to go on.However, BBVA does NOT handle the Simple Bank customers. Again, why my attorney feels this is a good start. I have only ever had to dispute on charge with my " real '' financial institution before and it took less than a week to have my funds replaced. I feel like this company is a fraud and wants to take it's customer 's money. I feel as if they are not competent in handling financial needs of consumers. I opened this account so I could transfer money to my underage son when he needed money. This was an easy, fee-less way of doing what I needed to do. However, after this experience, I
added my son to my XXXX XXXX XXXX account and they helped me set it up so that he can have a card and not go over and things like that. I feel that Simple bank owes me my money as I have proven that the charge was fraudulent, especially when according to my transaction history, it shows no other contact with
XXXX XXXX XXXX XXXX XXXXuntil the funds were fraudulently taken. I know people sometimes can't get traditional bank accounts because of many reasons and that the new internet bank accounts are popping up as an alternative. However, I would strongly urge a consumer NOT
to use Simple Bank. They have no REAL address only an 888- customer service number. They say they are a partner of BBVA, however BBVA doesn't have a direct address for them either. NOT a very secure way of banking.
|
| 05/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I am on SSI/Social Security since XXXX. They conduct an annual review. In XX/XX/XXXX S.S. informed me that an account at BBVA was opened in my name, and whoever did it deposited and withdrew {$5000.00}. This amount of money rendered me ineligible for benefits for a time period. I did not open this account, and I certainly did not withdraw the {$5000.00}. I contacted BBVA that same day and filed a report with the FTC that same day. I was told that someone from BBVA would contact me via email ( the procedure to resolve the issue involves sending true identification to the bank and an affidavit that can be used in court. I was aware of this and I anticipated an email that would provide contact with BBVA to submit the documentation ). BBVA never contacted me. I made follow up calls and I was repeatedly told that the account had been successfully reported as fraud and was under investigation. I thought this was strange because I wondered how they could conduct an investigation when I had not provided any documents. I followed up several more times and was always told the same thing. I informed the call center reps I had not received any follow up from BBVA but they assured me it was " under investigation. '' One year later, at the end of XXXX XXXX, again S.S. conducted their annual review. I updated them with what little info I had accumulated piece meal from my follow up calls to the call center. One month later I received notification from S.S. that they were going to begin deducting money from my benefits each moth to pay for the {$5000.00}. This was a fraudulent account and identity theft, but BBVA provided me absolutely no avenue to address the issue. Finally I was able to learn the name of the person who handled my account. Next follow up I made I learned her voice mail. I left urgent messages asking her to contact me via my P.O. Box. Instead, one week later she sent a random email that I was not expecting, I did not look for, and did not respond to. Finally I had to become aggressive and start calling the near by branches ( none are actually in my County or near where I live ) and demanding I have direct contact with a rep. She sent an email, which I was looking for, and we made contact. Since that time I have had to endure numerous tricks by BBVA to evade the issue. I have sent then a significant amount of documentation, and they have provided me with a few flimsy pieces of documentation stating they have closed he account ( I absolutely do NOT BELIEVE THEM ). This is not sufficient information to satisfy SS. that the account was never mine. I believe BBVA thought they could just close he account without conducting an investigation, and leave me to bear the financial consequences. I am entitled to specific information about the application to open the account, what identification they asked for to open the account, and the transaction history. I have submitted a request for this information via the internal confidential email system. They respond that I must submit the request in writing and they will respond in 30 days. After all the lies they have strung me along with, the delay tactics, the hoops I have had to jump through and the hurdles I have had to jump over, I absolutely do not believe or trust that BBVA has any genuine intention to provide me with documentation that will suffice for S.S. I will begin to suffer actual damages as a result of the ID Theft AND as a result of what I suspect is actual fraud committed by BBVA. I am afraid that the situation is once you have a problem with BBVA you will ALWAYS have a problem with them, and this is very scary.
|
| 12/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American, Servicemember |
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I initiated travel to XXXX back on XX/XX/2020. That very same day XXXX shut down its borders and airport, this lasted till XXXX XXXX. I tried to make an online payment to my BBVA credit card but their online service/site denied me access to my account for whatever reason. I called the number provided by their credit card and waited on line for 40 minutes and got no one to take my call due to excessive calls to the Covid-19 pandemic. This had a cost of {$190.00} due to a {$4.00} per minute charge. I immediately send the an email explaining the issue of lock out of my online account, explaining the situation and giving them a phone number for them to call me or email me with the necessary code to be allowed to log in to my account. I wrote to the the very same day I was not allowed to log to monitor and make payments to my account. This was sent XX/XX/2020. I received a confirmation email but giving me no solution to my problem. I could do anything with regard payments and didn't make payments for about 3 months and they reported me to the credit agencies damaging my credit. I immediately reach USA, tried to settle and explained the situation to them that because of their own doing and logistic this situation arose. They didn't take any responsibility for their wrong doing and answer my claim with a denial to remove the adversed report. I have asked them several times to have them removed this adversed report and all I get is denial of positive action to resolve this issue caused by them. Copy of my email follows : Dr. XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXXXX/XX/XXXX to XXXX XXXX, Currently I am in XXXX and your site wont allow me to log in into my personal credit card account to schedule a payment. I will be here for 3 more months. I live in XXXX Ga XXXX but I travel very frequent to XXXX. XXXX XXXX, XXXX and I need to be able to log in to monitor my account and make payments. Even thought I have a recurrent monthly payment scheduled in my account.., I would like to monitor and make additional payments as pleasure. This is my email and I guess this will be the only way to contact me and /or you. I called today and given the message of due to busy times call back on a later day. I simply wont pay {$4.00} a minute to be cut off after some minutes waiting. If I need a code or any way to communicate with me please do it using my email address and /or my XX/XX/XXXX phone number ( XXXX ), please note that it is an 11 digit number and not a mistake. Please advise as to if I cant log in I wont be able to keep track of my account and make the proper amount of payments. Thanks and please advise.
Their response : Thank you for contacting BBVAs Web Accessibility Support team. Re : [ External ] Unable to log in to my account from XXXX.
BBVA WEB ACCESSIBILITY ( XXXX ) XXXX Wed, XXXX XXXX, XXXX XX/XX/XXXX to me We Have Received Your Feedback.
Thank you for contacting BBVAs Web Accessibility Support team.
The Web Accessibility Support inbox is used to report issues impacting your ability to access content on our websites and mobile applications. BBVA is continually working to make its web content and online services accessible to individuals with XXXX and who rely on assistive technology, such as screen readers.
If your feedback is about a web accessibility issue, one of our team members will be in touch with you soon to offer assistance and collect additional information.
If your feedback is not about a web accessibility issue or you have questions regarding your account, please call Customer Service at XXXX.
-- BBVA Web Accessibility Support Team.
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| 10/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XXXX XXXX XXXX ( Social Security XXXX ; CA DL XXXX ; DOB XX/XX/XXXX ) XXXX XXXX XXXX ( Social Security XXXX ; CA DL XXXX ; DOB XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Acct # XXXX Dear CFPB, We have tried contacting the BBVA Credit Dispute Department without help.
We are writing to get your help with account XXXX which had negative information reported for XXXX XXXX ( Social XXXX ) and XXXX XXXX ( Social Security XXXX ) in XX/XX/XXXX to all three credit bureaus by BBVA.
We are loyal BBVA Premier Personal Banking clients. We have in the past had a home loan in XXXX with BBVA for XXXX euros ; multiple credit cards, checking, and savings accounts at BBVA ; and currently brokerage accounts at BBVA with over {$400000.00} balance.
We have been very timely and careful with our credit usage at XXXX. A review of our account will show we have paid everything in full and on time. We pride ourselves in being diligent in paying our bills.
We are XXXX with a busy XXXX XXXX. We are in the process of buying a Covid-19 testing machine and a credit check revealed this negative information which precludes buying the machine.
The account was set up with the help of our Personal Banker, Ms. XXXX XXXX, and her home mortgage team in XX/XX/XXXX. We've reviewed our records and know that an error with BillPay occurred in XX/XX/XXXX. Immediately as it occurred, we spoke with XXXX XXXX at the XXXX Compass Bank ( BBVA ) branch in XX/XX/XXXX and she said this error would be fixed. She said she noted occasional glitches in the software.
On XX/XX/XXXX, I called BBVA customer service at XXXX XXXX XXXX and spoke to XXXX, ID # XXXX, in the Mortgage Department. When I explained in detail that the problem occurred due to an error in the BillPay, he said after a lengthy 43-minute phone call that he had noted this in our file and that his manager XXXX, ID # XXXX had approved for the department to issue a letter to all 3 credit bureaus to remove this information.
As Premier Personal Banking clients, BBVA has always taken excellent care of us. We are so thankful to my BBVA team. We know Ms. XXXX XXXX has also contacted the BBVA Credit team to see if they might help me quickly resolve the negative information that is both under my name ( XXXX XXXX ) and my wifes name ( XXXX XXXX ).
We are attaching a copy of a recently obtained report which corroborates the negative information reported to XXXX, XXXX, and XXXX. We called again on XX/XX/XXXX, and spoke to XXXX, confirmation # XXXX. On XX/XX/XXXX, we spoke to XXXX and XXXX, ID # XXXX, Ticket # XXXX, in the Mortgage Department. On XX/XX/XXXX, we also spoke to XXXX in the Collections department at XXXX XXXX XXXX. We
have spent the past two weeks contacting them via phone to rectify this error. We are very loyal customers and we hope they will be able to correct this information with all 3 bureaus fo r XXXX XXXX and XXXX XXXX, even if possible on a courtesy basis. We do not believe this mistake in XX/XX/XXXX is our fault and due to a glitch in the software. Our manager understood this and had promised us that this was resolved.
Our community is suffering from Covid-19 cases. We hope you will be able to resolve this credit issue expeditiously please for the sake of our community.
Please find attached the handwritten notes of my discussion with XXXX XXXX and a copy of our driver 's license.
Sincerely yours, XXXX XXXX XXXX XXXX XXXX XXXX cc : BBVA USA XXXX XXXX XXXX XXXX XXXX, AL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX.
XXXX, GA XXXX
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| 12/11/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Opening an account
- Confusing or missing disclosures
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Web |
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On Monday XX/XX/2019, while re-investing money in a CD, I received totally incorrect information regarding how much money can be covered by the FDIC in an individual Payable on Death Account. If I had followed the advice given by the new Account Representative, there would have been money in the account that would have been over the FDIC limit.
I am concerned that other depositors are being misled into placing their funds into accounts which are not protected by the FDIC. This is the third time in the last few years I have received blatantly incorrect FDIC information, and this is the only time I am officially filing a complaint.
During this most recent occurrence, while renegotiating the terms for a CD that had matured, I mentioned that since the balance was more than {$250000.00} it would be necessary to reduced the balance in order to keep all the money withing the FDIC guidelines. [ The vesting on this account is as follows : Mom, POD Son. Mom is the sole owner, and the Son is the sole beneficiary. Both Mom and Son are living. ] I was told by the new account representative that it would not be necessary to reduce the balance in the account since there were two people on the account and was further told why : " since there are two people on the account, the owner and the beneficiary each receive {$250000.00} FDIC insurance coverage '' bringing the total that could be insured to {$500000.00} in this one account. I informed the new account representative that the FDIC does not insure beneficiaries, whereupon the new accounts person XXXX an article not written by the FDIC, which showed an example of a POD account having one owner and five beneficiaries, and that each of the five beneficiaries would receive {$250000.00} in FDIC insurance. I stated during our interaction, more than once, that he should consult the FDIC website, but that was not done.
The next day I called the FDIC and verified that an individual POD account with one beneficiary is not insured for more than {$250000.00}, and also verified that beneficiaries are not insured, only the owner is insured. I also printed out screen prints from the FDIC website which showed that an individual POD account which had {$250000.00} would have {$8000.00} in funds that would not be insured, and that only owners, not beneficiaries, are insured.
On Wednesday, XX/XX/XXXX, I went into the bank branch and spoke to a person who handled the branch operations. She looked at the printed screen prints and stated that the information I had printed was correct. She also stated that she would look into the matter and get back to me. ( She seemed quite sincere and shared my concern and may be actively working on this but as of the morning of XX/XX/XXXX, there has been no contact made. ) I am a retired XXXX who has taught XXXX XXXX XXXX to XXXX XXXX employees, and have worked for five XXXX XXXX, three of which went under and the funds in their accounts had to be covered by the FDIC, so I am very concerned that the consistent misinformation and poor advice being given to the customers of BBVA over the last few years could easily result in the loss of customer funds.
I was told that BBVA employees go through computer based training on FDIC insurance twice a year. This training has obviously had no effect.
The address of the branch of BBVA bank where the events above occurred, is XXXX XXXX XXXX XXXX, in XXXX, California. On this occasion, the name of the Senior Financial Sales Advisor II, is XXXX XXXX, though he isn't the only person there who has given inaccurate FDIC information and advice.
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| 09/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Older American |
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I noticed on BBVA COMPASS Visa credit card website that there were XXXX late payment charges for XXXX and XX/XX/XXXX. I called the credit card customer service on XX/XX/18 and spoke with a female customer service representative who saw the late fees listed and told me that I needed to pay {$33.00} and offered to take the payment over the phone and I opted to pay at the website. I inquired why auto pay did not take care of those payments when they were due as they had always taken care of them Before. She told me that the auto pay feature on the website was down for maintenance until Sometime in XXXX. I requested to have the late fees reversed and a correction sent to the credit bureaus as my auto pay was always paying correctly and no notice was sent to me that the feature would not working for a period of time. She said she was not impowered to fulfill my request but that she would send it electronically to a management oversight team for review of my complaint and request. No confirmation # was offered to me. She then offered to mail paper work to me to fill out and mail back to re- set up auto pay. I declined stating that does not sound efficient and opted to set up future payments from my BBVA checing accounts bill pay feature.
I checked the website today and there was no reversal of the late fees. I then called the credit card customer service line once again and spoke with representative XXXX and explained my complaint and made my requests known once again. He said he saw no record of my previous phone call and that there were no agents notes on my account and no confirmation # listed for a escalation ticket. He then verified with the IT department that indeed the feature on the website has been pulled offline and will not be restored until sometime this month. I requested to escalate my call to a member of the management team. The next person identified himself as XXXX and I reinterrated my concerns and that I wanted corrections to be made right away. I also added that because of bank errors I was further punished by a {$1000.00} reduction on my line of credit. Which further hurts my credit score. I told him of the verification of auto pay being pulled off line for maintenance per XXXX verification with the IT department. I also asked, then how did I know about the software maintenance issue except for the first agents inquiry about auto pay? and that is when she informed me of the maintenance issue. He said because he could see no record of my initial call therefore, he could not adjust the late fees but that he would place a ticket for account review but it would probably take about a month for the review and that they will.most likely decline the request since no record of my call was showing in their system. He submitted a ticket with conformation # XXXX. I advised him that I would be filing a complaint with this Federal agency as well as the XXXX and I requested that he send this added information so it would be part of the the tickets information.
In summary I have been victimized financially as well as damage to my credit score, by this financial organization per their own failure to notify customers in advance when known future technical issues can create problems for the customers who will then be punished through no fault of their own.
It is assumed that i am lying about the initial call to them.
I have no control over their internal systems of technology or control over their employees.
Its a known fact that technology can and does fail from time to time.
Where is a policy of customer first?
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| 03/30/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Problem with rewards from credit card
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Web |
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On XX/XX/XXXX, I received an email ( see attachment 1 ) from BBVA Compass Bank saying I would receive a one-time bonus of XXXX rewards points if I paid a utility bill with my BBVA Compass Bank credit card. The offer stated that I must : ( 1 ) contact my utility service provider to enroll my BBVA Compass Visa Credit Card in the service provider 's automatic bill payment system between XX/XX/XXXX and XX/XX/XXXX ; and ( 2 ) pay a bill to my utility service provider using my enrolled BBVA Compass Visa Credit Card by XX/XX/XXXX.
I clicked on the link to enroll in the promotion and received a confirmation page ( see attachment 2 ) saying I was enrolled in the promotion.
On XX/XX/XXXX, I enrolled my BBVA Credit Card in my water bills automatic bill payment system, and a payment was made using my BBVA Compass Visa Credit Card ( see attachment 3 ).
I waited until near the end of XXXX and noticed I had not received the XXXX rewards points. On XX/XX/XXXX, I sent a SM ( secure message ) asking about the bonus rewards points and when I might expect to receive them ( see attachment 4 ).
On XX/XX/XXXX, I received a SM response ( see attachment 5 ). XXXX XXXX stated that she reviewed my account and confirmed the utility payment on XX/XX/XXXX. She also said that my points should be in my account by the end of XXXX. She said they have to wait 10-12 weeks after the promotion ends to process the promotion batch and award out the points to their customers. She said the promotion ended on XX/XX/XXXX so by the end of XXXX the point should be in my account.
I waited and kept checking my account and saw by the end of XXXX I still had not received the bonus rewards points. I sent a SM and was instructed to call BBVA on the phone.
On XX/XX/XXXX, I called BBVA Compass and spoke with XXXX, a specialist from the rewards dept. First she said that I had not enrolled in the promotion. I stated that I had received a confirmation page saying I was enrolled and could send it to her.
Then she said that I had not fulfilled the promotion because I was supposed to make recurring payments and not just one payment. We went over the terms of the promotion and I stated that I had fulfilled the two parts of the contract : I had ( 1 ) contacted my utility service provider and enrolled my BBVA Compass Visa Credit Card in the service provider 's automatic bill payment system between XX/XX/XXXX and XX/XX/XXXX ( I enrolled XX/XX/XXXX ) ; and ( 2 ) I had paid a bill to my utility service provider using my enrolled BBVA Compass Visa Credit Card by XX/XX/XXXX ( I paid a bill on XX/XX/XXXX8 ).
She insisted that the promotion stated that I needed to make several payments, yet she was not able to provide evidence of this requirement. The promotion says a bill needs to be paid. The fine print does not say there needed to be two, three, or four bills paid.
I asked to speak to a supervisor. She said she would forward my request to a supervisor and to send her a copy of the email promotion. I sent her the email and she called me to say that after talking to the back office that I had not followed the promotion which required me to pay more than one bill. She made no mention of escalating my request to a supervisor even with my insistence.
I would have been more than willing to make several payments if these instructions were included in the rules of the promotion. I feel I followed the rules of the promotion and am respectfully asking for the bonus XXXX points to be added to my BBVA Compass Credit card account.
Thank you.
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| 11/09/2015 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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BBVA Compass bank charged me XXXX NSF charges on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX without notifying me. I have not requested nor permitted this NSF/Overdraft authorization and the bank is in violation of Regulation E of the Federal Reserve Banking Regulations ( Limits the ability of a financial institution to assess an overdraft fee for paying automated teller machine ( ATM ) withdrawals and one-time debit card transactions that overdraw a consumer 's account ), and Regulation- Title 12 Chapter II Subchapter A Part 227Browse Previous | Browse NextTitle 12 : Banks and BankingPART 227 -- UNFAIR OR DECEPTIVE ACTS OR PRACTICES ( REGULATION AA ) ContentsSubpart A -- General Provisions227.1 Authority, purpose, and scope.
227.2 Consumer-complaint procedure.
Subpart B -- Credit Practices Rule227.11 [ Reserved ] 227.12 Definitions.
227.13 Unfair credit contract provisions.
227.14 Unfair or deceptive practices involving cosigners.
227.15 Unfair late charges.
227.16 State exemptions.
Subpart C [ Reserved ] Supplement I to Part 227 -- Official Staff CommentaryAuthority : 15 U.S.C. 57a ( f ).
return arrow Back to TopSubpart A -- General Provisionsreturn arrow Back to Top227.1 Authority, purpose, and scope.
( a ) Authority. This part is issued by the Board under section 18 ( f ) of the Federal Trade Commission Act, 15 U.S.C. 57a ( f ) ( section 202 ( a ) of the XXXX Warranty -- Federal Trade Commission Improvement Act, Pub. L. 93-637 ).
( b ) Purpose. The purpose of this part is to prohibit unfair or deceptive acts or practices in violation of section 5 ( a ) ( 1 ) of the Federal Trade Commission Act, 15 U.S.C. 45 ( a ) ( 1 ). This part defines and contains requirements prescribed for the purpose of preventing specific unfair or deceptive acts or practices of banks. The prohibitions in this part do not limit the Board 's or any other agency 's authority to enforce the FTC Act with respect to any other unfair or deceptive acts or practices.
( c ) Scope. This part applies to banks, including subsidiaries of banks and other entities listed in paragraph ( c ) ( 2 ) of this section. This part does not apply to savings associations as defined in 12 U.S.C. 1813 ( b ). Compliance is to be enforced by : ( 1 ) The Comptroller of the Currency, in the case of national banks and federal branches and federal agencies of foreign banks ; ( 2 ) The Board of Governors of the Federal Reserve System, in the case of banks that are members of the Federal Reserve System ( other than banks referred to in paragraph ( c ) ( 1 ) of this section ), branches and agencies of foreign banks ( other than federal branches, federal agencies, and insured state branches of foreign banks ), commercial lending companies owned or controlled by foreign banks, and organizations operating under section 25 or 25A of the Federal Reserve Act ; and ( 3 ) The Federal Deposit Insurance Corporation, in the case of banks insured by the Federal Deposit Insurance Corporation ( other than banks referred to in paragraphs ( c ) ( 1 ) and ( c ) ( 2 ) of this section ), and insured state branches of foreign banks.
( d ) Definitions. Unless otherwise noted, the terms used in paragraph ( c ) of this section that are not defined in the Federal Trade Commission Act or in section 3 ( s ) of the Federal Deposit Insurance Act ( 12 U.S.C. 1813 ( s ) ) shall have the meaning given to them in section 1 ( b ) of the International Banking Act of XX/XX/XXXX ( 12 U.S.C. 3101 ).
[ 75 FR 7926, XX/XX/XXXX ]
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| 06/25/2018 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Can't close your account
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Web |
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When I opened this account they altered my address. Then when I asked them to change it they said there system would not let them correct it because it abbrevated words which did not make since because the last postfix of the address was not abbreviated. This concerned me along with my cell phone carrier that somewho set up a fraudlent bill pay on my account without my authorization. I later found out that I was being switched off of my cell phone account and someone else was stealing my service. I requested a dispute of charges for carriers made out of my account due to this which also lead to my online bank account being compromised and the claim was denied. Then the bank altered my bank account agreement to terms and conditions that I did not agree too like allowing the United States Post Office to change my address on my consumer accounts. I am a victim to mail fraud and idenity theft and this is how my mail keeps being diverted and then the statements I recieve in the mail are the fraudlent ones and have been altered at times before in the past so that I would not be aware of account activity. The United States Post Office has refused to provide me with a chain of address so that I can find out were my accounts keep being diverted too. I did not agree or authorized this change or agreement and it is against consumer protections laws because of idenity theft and fraud issues even at the Post Office. Then one supervisor at the post office read the change the BBVA tried to do to my account and he said that is illegal and they can not alter consurmer accounts. But the bank would not remove their new terms and conditions on my account and then said I had the right to close the account so I did. When I asked to a letter for proof the account was closed they told me that their was no such document to provide me that my account status was closed. All banks are provided to give the consumer proof that their account is closed especially onces that agreements were added to the account after I opened the account that I did not agree too which lead me to close the account since I was told I had the right to close it if I did not agree. Additionally, I have also been a victim to telecommunication fraud with this account which is all the more reason that I needed proof this account was closed. Lastly, the account that I opened was a clearchoice checking account and the consumer are to recieve free checks. I was told by the banker at XXXX XXXX that the cheapest checks were {$33.00}. When the checks were delivered I noticed the address was wrong and then the new ones were ordered and were only {$16.00} the second time which made no sense to me why the dollar amounts were different. Then the banker told me he would credit back check order cost and the credit was actually a {$49.00} cash depost. When I asked the bank where the cash came from I was told it was just how XXXX showed credits on the consumer bank statements which makes no sense. When credits are reversed or credit back it is done electronically. The bank does not withdrawl money out of their valut and fill out a cash deposit form for mistakes. I also believe this lead to them obtaining a fraudlent signature from me and applying it to an external bank account when I signed to pick up my debit card and checks for XXXX which lead external account fraud that I was not aware of nor authorized regardless of the signuature on file because I was decieved that it was for my single account there.
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| 06/07/2017 |
Yes |
- Checking or savings account
- Other banking product or service
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- Problem caused by your funds being low
- Overdrafts and overdraft fees
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Web |
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BBVA has refused to refund, credit back {$96.00} in overdraft fees for 2 unauthorized transactions that were only pending on XXXX XXXX, XXXX for {$17.00} and {$19.00} but BBVA had already charged me {$32.00} dated for XXXX XXXX, XXXX when it was XXXX XXXX, XXXX ( they did n't know if it would clear or what they already had charged me {$32.00} and the date for the fee was XXXX XXXX, XXXX when it was still XXXX XXXX, XXXX ) for the transaction that was only pending I did send then an email to tell them the transactions for {$17.00} and {$19.00} was unauthorized and that will fall off or be refunded, credited back to my account and both transactions were credited back on XXXX XXXX for {$17.00} and {$19.00} total amount {$36.00}. When the transactions for {$7.00} did on XXXX XXXX, {$4.00} on XXXX XXXX and {$6.00} did on XXXX XXXX, XXXX all would have cleared if the money was in my account when the unauthorized transactions for ( {$17.00} & {$19.00} ) became pending on XXXX XXXX, XXXX on XXXX XXXX, XXXX I was charged {$32.00} already and it was dated for XXXX XXXX, XXXX and it was XXXX XXXX, XXXX which took more money out of my account that caused my balance to not cover the transactions for {$7.00}, {$4.00}, {$6.00} that were done from XXXX XXXX to XXXX XXXX, XXXX to bounce. I called the company they said those funds will be credited back to my account ASAP sorry for the mistake and they were on XXXX XXXX, XXXX that means that when the items from XXXX XXXX to XXXX XXXX I had the funds in my bank for these items that total {$17.00} would have and should have cleared, that money was put back into my account. BBVA has refused to refund {$96.00} in overdraft fees because they want to charge me OVERDRAFTS FEE 'S for Nothing you cant charge me fee 's if I had the money in the bank you just ca n't take my money just because funds were taken out of my account unauthorized and when that problem has been corrected BBVA wants to still keep and hold on to all of the money they have STOLEN from you cant do that BBVA refund {$96.00} for 3 overdraft fees that came from 2 Unauthorized transactions that was refunded back to my account So, Tell Me BBVA Why Is It That You Feel You Can Keep {$96.00} Of My Money That You Took For 2 Items That Was Unauthorized Transactions That Has Been Credited Back To My Account Which Did Show That If These 2-Unauthorized Transactions Were n't Taken Out Of My Account The Funds Would Have Been In My Account For The 3-Items for {$7.00}, {$4.00} and {$6.00} to clear if these fees were never placed on hold for pending charges it Would & will show the funds were in the account for these items to clear. BBVA has no right to charge me 3 {$32.00} overdraft fees for what now? And what is the reason now BBVA is refusing to refund my money this is Fraud what they are doing and BBVA has been doing this to all of there customers and this is wrong they are just taken customers money for No Reason! So, I want to know what & why they are refusing to return my money ... the money has been returned back to my account which showed the money was in the bank so Why Is BBVA Still Telling me to go get the money from the company??? Fraud, Stealing is what BBVA is doing you can only charge me if I did n't have the funds and that has been shown I had the money now BBVA has to correct the problem on they end which they refuse to do. It is no other reason you can keep 3 overdraft fees for {$32.00} total amount {$96.00} Refund Money ASAP Today ...,
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| 08/07/2017 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Loan sold or transferred to another company
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Web |
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I purchased a XXXX XXXX XXXX in XX/XX/XXXX and since then I have had a large amount of fraud, identity theft, & suspicious activity on credit report. The car was recently involved a accident where I was driving and out of no where the car pulled to the left and slammed me into the concrete wall. It was n't until this accident that I started to discover used parts already installed on the car body and engine components. I have also learned the dealership never performed a Emmisions on the car prior to sale. I purchased this car and was told it was BRAND NEW. I paid {$55000.00} and signed all paperwork the day I took possession. That same day the salesman stole my XXXX out of the trunk which had all my personal info and accounts on it. I filed a police report but our plane was leaving for California the next day. Upon arriving in California the dealership called me late the next day and claimed it was found and would be there when I got back. I went to dealership when I returned home to retrieve my XXXX and also to have a small scratch removed on hood promised by dealership to be buffed out. I waited there over an hour and when they were finally done it was obvious the car had been simply just washed. I left very aggitated and upon arriving to my friends she pointed out that my bumper looked off balance like it had been taken off. I would later discover a DOT black box inside the bumper on that same side. I was told by another dealer this is only put on leased cars and not purchased ones. I have no idea what this dealership has done on their end after leaving the day I signed paperwork but I 'm extremely concerned documents were altered after I left. I noticed they added a extended warranty that I had told them I was declining this along with their GAP insurance. I was able to get Reimbursed for that because I cancelled within the 30 days. The dealership told me they would handle the cancellation but I did it myself because I no longer trusted their word. The day we got the loan my credit was ran 8 times from XXXX and what is strange not one of the credit pulls was done at BBVA Compass where they have the loan now. BBVA tells me I do n't have an auto loan and it 's only a Promise to Pay Agreement. None of the paperwork I have from the dealership even shows BBVA and they claim to have my signified on a document that matches mine but I show no BBVA listed. The car is imported here from XXXX. I never received a Odometer disclosure statement, or was offered a copy of proof of Registration by the dealership. I 'm almost positive my car is n't even legal to be on the road at this point and when I go to renew my registration I will be denied. ( Going to DMV this wk ) The car now has recalls on airbags, seat belts, and driving assistance. There are two other recalls from XXXX on the seatbelt and something to do with LPG. I 'm so upset because I 'm currently with no vechihle because the shops been having issues with the car trying to repair it. I do n't even feel safe putting my XXXX kids back in the car because I know longer trust I purchased a brand new car at all. I have had issues with tires wearing fast along with brakes with no resolution from the dealership. I have read others reporting identity theft and fraud since buying a car here and the bank wo n't give me proof of registration or copies of any documents. I have all my original documents including emails proving I was lead to believe I was buying a new and not refurbished car.
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| 10/28/2016 |
Yes |
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Web |
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In my previous CFPB case number XXXX narrative, I assert that the XXXX advised me that BBVA Compass Bank - CREDIT CARD XXXX XXXX XXXX AL XXXX, phone number ( XXXX ) XXXX [ account date opened XXXX/XXXX/XXXX ] blocked my ability to get loans, possibly indefinitely. The letter attached is the proof for my complaint from the XXXX does mention BBVA Compass in the denial of my loan request. According to the letter dated XXXX XXXX, XXXX, the XXXX has provided specific reason my application was denied. The specific reason states : Trade Line COMPASS BANK - Charge Off in the last 5 years.
In XXXX XXXX, I inquired about this account concerning an error on my bill. BBVA Compass Bank would not talk about the details of the matter at hand or the account 's history.
I followed up with a letter dated XXXX XXXX, XXXX. This was in reply to the XXXX XXXX, XXXX letter sent to me. At this point in time had XXXX cycles of six months minimum payments made to request the APR to be removed from this status so I can pay off this debt. I was never over 60 day past due. The account was closed XXXX XXXX. I received no notice of the right to dispute the closing, the no opportunity correct the XXXX charges, and removed the reasons from XXXX Accounts Last Reported In Delinquent Status Proportion Of Balances To Limits On Bank/nat'l Rev Accts Is Too High Amount Owed on Revolving Account Is Too High that put the account in that status.
Please look at XXXX action taken by BBVA Compass Bank.
My case never went into debt collection. I was receiving updated credit cards during the years XXXX, and I had purchasing rights see XXXX XXXX billing statement.
The actions taken by BBVA Compass Bank went as follows : '' In XXXX XXXX, your account was forwarded to our Collections Department due to nonpayment. Our Collections Department contacted you twice between XXXX XXXX, XXXX and XXXX XXXX, XXXX in an effort to collect a payment from you. According to the notes on the account, on each occasion you requested the Bank to send any information regarding the account to your address of record and directed the representatives to contact your attorney. Based on this information, the account was noted that you were seeking legal counsel. Because your intentions with the account were unclear, our Bankruptcy Department monitored the account for Bankruptcy filings until the account was charged off on XXXX XXXX, XXXX " In XXXX, I was never notified about the Trade Line : COMPASS BANK - Charge Off in the last 5 years. The opportunity to reduce the APR never was given afforded to me. I requested the Bank to send any information regarding the account to my address of record and have the representatives to contact me and my attorney. This was never done. The final total amount of the debt claim and what interest rate the debt will be paid was never stated by BBVA Compass.
Lastly, I have learned that the product and service [ an open-line capital account : line of credit with no collateral ] I was paying for in XXXX from BBVA COMPASS was unauthorized/illegal to sale via the Federal Reserve System FED Laws. BBVA COMPASS was paid directing by the FED to close out all of its accounts of this type in XXXX XXXX and directed to no longer sale this product to the public.
Please evaluate my case in regards to the Credit Card ACT and FEDERAL RESERVE SYSTEM 12 CFR Part 226 [ Regulation Z ; Docket No. R-1370 ] See 226.9 ( h ) ( 2 ) ( i ), ( h ) ( 3 ) ( ii ) .Truth in Lending Law.
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| 11/15/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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On XX/XX/XXXX my account with BBVA Compass was charged {$1.00} for a product trial I decided to do via the XXXX XXXX XXXX. After the {$1.00} was charged, my bank statement states the closing balance after that transaction posted was {$13.00}. However, XX/XX/XXXX I was charged an NSF fee in the amount of {$38.00} for that {$1.00} transaction bringing my balance to -XXXX. My correspondence to BBVA included ( after I had inquired about the fee - this was my response from them ) Thank you for contacting BBVA Compass. We apologize for the late response.
Upon reviewing your account, we are able to verify that a courtesy refund of {$38.00} was credited to your account on XX/XX/XXXX. The NSF fee that had been assessed to your account was valid ; however, we did extend a one-time courtesy.
For your convenience, we have attached a link with further details on the overdraft payment and protection programs that we currently offer : https : //www.bbvacompass.comXXXX If you have further questions, please do not hesitate to respond to this message. For immediate assistance, you may contact our Customer Service Department at, ( XXXX ) XXXX, Monday-Friday from XXXX XXXX to XXXX XXXX CST or Saturday from XXXX XXXX to XXXX XXXX CST. Our specialized agents will be more than happy to assist you with any questions you may have.
Sincerely, XXXX BBVA Compass Customer Service Member FDIC Equal Housing Lender To which I responded with " How were the fees valid? I would like an explanation of this '' Accompanied with a screenshot of what I see on my bank account. After which I noted I had been charged TWO MORE NSF in which they refuse to credit back to the account. It seems they waited to post the 2 transactions that caused me to fall negative ( the transactions were made on XX/XX/XXXX in which I had money for them ) until after they corrected the fee, in an effort to charge me two more fees. My response was as follows in regards to the validity of the first fee : Thank you very much for contacting BBVA Compass. We apologize for the delay in our response. We? ve received your inquiry on a recent Non-Sufficient Funds fee.
After reviewing your account ending in XXXX our records indicate when the {$1.00} debit was made to XXXX on XX/XX/XXXX, the available balance was - {$45.00}, therefore making this a valid NSF fee.
For your account management convenience, we offer alerts. Customizable alert notifications are an easy and convenient way for you to stay on top of your deposits and more. For further information and instructions, please visit us at the link provided below : https : //www.bbvacompass.comXXXX If you have further questions, for immediate assistance you may contact our Customer Service Department at , ( XXXX ) XXXX, Monday-Friday from XXXX XXXX to XXXX XXXX CST or Saturday from XXXX XXXX to XXXX XXXX CST.
Sincerely, XXXX BBVA Compass Customer Service Member FDIC Equal Housing Lender But wait - This is not what I see on my statement?? how is this correct?? I have been told " we post transactions in realtime as they are made '' by BBVA but this is not the case! I need this looked into. This is a very shady banking practice. When I called BBVA in regards to the two other fees yesterday ( XX/XX/XXXX ) I was hung up on once ( I was being very nice, I am a firm believer in " you dont bite the hand that feeds you '' ). and the other CSR after I called back told me " it is not our banks fault you cant manage money ''.
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| 05/16/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem when making payments
- Problem during payment process
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Web |
Servicemember |
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I openned the account ( s ) with XXXX, the branch manager at the XXXX and XXXX location. She recommended a secured credit card because I had not had credit nor know to use credit in a long time ( 10+ years ) according to my credit report. I had known about XXXX XXXX secured XXXX cards but they told me the higher the limit the better so they put my XXXX cash into some securitized savings account with interest, enclosed, I have made I think in a year XXXX cents interest but it was to protect the bank. I used the credit card and the last payment was in XX/XX/XXXX and they closed the card. I am under a XXXX program with the department of XXXX XXXX and I am in XXXX XXXX and used my card for groceries and rent that I had planned to use my savings with in the first place. Later I learned that I had to pay with more cash for those expenses despite I had already given them what I had, the XXXX cash. I made my payment on XX/XX/XXXX forXXXX and the day later of my payment they froze the credit I could not charge my account anymore. I called internationally to them because I am a XXXX under a XXXX/XXXX XXXX program and my only way to access funds for housing and food is through my cash at the bank or through my mother helping me through deposits into my bank so I can access the cash through the atm/credit card. So on XX/XX/XXXX my checking account ending in XXXX had XXXX and I withdrew tuition of about 1300 per my promisory note with my school ( under XXXX ) XXXX until the State of NM send the check with tuition so that I would not be withdrawn from school and online access to learning while in school. I still had a positive balance in my checking account but no credit in my card because they cut off the credit and they told me that the access to use the card is cut and will never be reopen however they kept the account open ( the card ) because it is better for my credit and that I had to pay the full 1500 or 1600 balance then to be able to have access to the frozen CD of XXXX that I have with them. Then they will take the XXXX and deduct whatever they have to and give me the balance after that but only after it goes to collections. I explained that i was overseas and if I do not pay rent I will get evicted and I need to buy food. They told me that those are the rules of the product, that they can not use my savings money to pay my credit card and the fees and all the checking account but after 21 days after it is closed. That was 2 months ago. When I spoke to the manager at XXXX XXXX, who was very nice and tried to help ; he said that they have not closed my credit card ( that was a weak ago ) that they only closed my access to make purchases and charge. That the balance is still there and that iif I close the card, it will ruin my credit. I explained that I have to have good credit for a job and to reinance the house, that that was the point of the higher interest card secured that they told me they will build my credit. I told him that my deposit made of XXXX is putting a disparate impact to people like me and that it is working as a negative amortization certificate of deposit. He told me that he can close my account to go to collections and I have to wait another 21 days to get access to my savings of XXXX because the bank has to protect itself and that money is for their protection. For some reason they oppened 2 checking accounts and the credit card was not linked for overdraft protection
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| 04/13/2021 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Problem with paying off the loan
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Web |
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I was given a car loan through BBVA who currently holds the title to my car. I refinanced my car loan through my current bank XXXX XXXX. The account pay off on my XXXX bill was {$10000.00}, I applied for a refinance loan through XXXX XXXX and provided them with all the info to include the amount above. They mailed me a check along with the loan agreement which I endorsed and sent to BBVA for my XXXX payment. As of XXXX they sent me a Debt collection in the amount of {$320.00} which was/is the amount of my monthly payment. I called them on or between the 23-26 and was connected to their collections department. He informed me I owed the {$320.00}, I informed him of the check I had sent for pay off. He said that he could see the check being held in the amount of {$10000.00} but that it had not been applied to my account due to the remaining pay off of {$54.00}. I asked why was the check being held and not applied to my pay off and then to send me a bill for the {$54.00}? He could not answer that and told me that I would need to speak with someone in loans. I then called the loan department. This call was in excess of an hour and a half. The first 30 min was me explaining my situation and asking how they could hold a {$10000.00} check and still be charging me the interest payment for that month {$100.00} as well as a late fee for {$16.00}? She could not answer me. So I asked for a supervisor. After being on and off hold for the next hour she came back and told me her shift was ending and that all the managers were busy and disconnected me. I then called the nearest branch which is over an hour away from me and spoke to the manager XXXX XXXX XXXX who filled a complaint for me within BBVA. Today I received a call from the complaint I filled. The person I spoke to was nothing less than a bully. She told me because I had not informed them that the check was coming as a pay off it was being held. I inquired as to why it could not just be applied and me given a bill to pay off the remaining {$54.00} and she said that their system did not know what to do with it. I said well this is where human intervention would be appropriate. She said that was not an option. Then blamed me for not paying the {$54.00} to close this matter. She talked over me the entire conversation which was ironic since she informed me at the beginning of the call that it was being recorded. I asked for her boss and she informed me that she was as high as this complaint was going to go. She informed me my pay off amount in this matter was now {$250.00} which directly conflicts with all 3 of the attachments I have provided you. I informed her I would be filing this complaint and she did not care. I asked her how this could be ethical? She could not answer. I asked how can you charge me interest on the {$10000.00} when they refuse to apply it to my account. She could not answer. I asked how it was fair to charge me late payments when the payment was being held. She could not answer. She said she could see my point however she could not agree to any of them. I just want to pay off the {$54.00} difference and move on from this matter. I don't feel it is ethical or even legal to charge me interest on the total when they are HOLDING at {$10000.00} check for payment on my principal. The other 2 attachments are the 2 things I got this month about 7 days ago. Anything you can do to help me in this matter would be greatly appreciated!
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| 09/28/2015 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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I am continually being charged overdraft fees on my account and am somehow able to continue to use my account when it is in the negative. I never opted in when I signed up for my checking or savings account for overdraft protection and under federal consumer financial protection laws all financial institutions must give me as the consumer the ability to opt in or out of the overdraft protection and BBVA Compass Bank opted me in for it at their discretion. As I have opted out of this when I opened the accounts for the very issue that I am facing now regarding the drastic and sizeable NSF charges the bank is charging my in their error. I was advised via a telephone call to BBVA Compass Banks customer service phone number XXXX on Saturday, XX/XX/XXXX at XXXX and was advised by a telephone representative that I would be refunded all NSF charges on my account as these charges were placed on my account at the banks error, and further I was advised that the representatives supervisor would be calling me within 24-48 hours to verify all the NSF charges have been refunded and as of this moment I have not been contacted. I need this resolved immediately otherwise I will contact my attorney to begin civil legal proceedings against BBVA Compass bank immediately to get these charges and the duress I 've encountered in dealing with this paid to me as soon as possible.Banks decide the order in which withdrawals will be processed from accounts, including electronic transactions, preauthorized debits and paper checks. The order of processing withdrawals has a large impact on the frequency of overdrafts and the cost to consumers with low balances. A bank that pays the largest check first can cause more checks to bounce for low-balance customers and can charge a penalty fee for each one. Consumers do not know the order in which items drawn on their account will be presented to their bank and are not likely to know the order in which their bank pays items. As a result, the Federal Reserve noted in adopting Truth in Savings regulations that consumers who areaware that their account may be overdrawn are not likely to know the number of items that will bounce or the total fees they will be charged.
( above from Federal Reserve Board, Final Rule, Regulation DD, Docket No. XXXX, XX/XX/XXXX, p. XXXX. ) -- -The new overdraft rules were written by the Federal Reserve XXXX The rules : -- -Prohibit financial institutions from charging consumers fees for paying overdrafts on automated teller machine ( ATM ) and one-time debit card transactions, unless a consumer consents, or opts in, to the overdraft service for those types of transactions. -Give you the right to opt out at any time -- even if you already have opted in. -Require that you get same account terms, conditions and features, including price, as other account holders, even if you do not opt in. In other words, you can not be discriminated against if you do n't opt in.-Are issued under Regulation E, which implements the Electronic Funds Transfer Act. -Prohibit financial institutions from associating the payment of overdrafts for checks and other transactions to whether the consumer opts into overdraft service.
-- -Therefore BBVA Compass Bank has violated the following as well as the above against me and probably more consumer financial protection laws : Truth in Lending Act ( TILA ), Federal Banking Regulation E and Federal Banking Regulation Z.
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| 03/30/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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My boyfriend and I have a joint account with BBVA with each of us having a debit card. My boyfriend works frequently out of state in XXXX. BBVA is not available in Illinois. He had left XXXX on XX/XX/XXXX and at that time we thought he had misplaced his debit card. I called BBVA and they allowed ME to deactivate his card over the phone. They asked if I wanted to report it lost/stolen and I said not at that time that I was pretty sure he'd locate it at some point. They said that if he did, we could call and reactivate the card. In XXXX I tried to call the bank to reactivate his card and was told he had to call and request it to be reactivated. He called and because he didn't know the answer to the security questions I had set up for the online access ( because he never used it ) they refused to activate his card even after he called and conferenced me in on the call. They said that he now had to go into the bank to have it reactivated. We explained that that was not possible as he is out of state. They still refused, said only option was to report it lost/stolen and new one would be issued. He tried that and they still refused to send him a new debit card. On XXXX XXXX, 2020 he had a health crisis that put him in the hospital. He has XXXX XXXX and is considered XXXX. I am now his Power of Attorney. Because of his health condition and a pending XXXX XXXX XXXX XXXX, he has only been able to travel for one day to sign the legal documents giving me Power of Attorney and had to return back to Illinois for doctor 's appointments.
I went to the branch locally here in XXXX with my Power of Attorney and asked that I be added on the account as his POA and that I be allowed to order a new debit card for him. He needs access to his funds and I have been having to wire him money to buy his prescriptions. Their legal department took 4 days to review the POA and said a POA can not order a debit card. I asked then that they do a video chat with him where he can show his driver 's license to identify himself and they refused. They are not offering any solutions to get him a debit card. Which is ridiculous to not allow me to get it for him since I'm already on the account and the mailing address is to my home. I then was told I could open a savings account for us and that debit cards would be issued for the new savings account. We opened the savings account online and now three weeks later I'm told they wont ' issue debit cards for savings accounts even though it says they do on their website and boasts ATM access to your savings account. How is that possible without a debit card. No one is willing to work with us or think outside of the box for a solution. Since opening the savings account, their fraud department has randomly been deactivating my card and flagging random purchases forcing me to call in each time to get them to reactivate my card. I feel they are now purposely harassing me. They are treating me now like a thief trying to commit fraud against my boyfriend which is ridiculous because I'm already on the account with my own debit card and my salary is direct deposited into the account!
When asked how I could reach their corporate office I was told I couldn't. I could only call customer service. I am now going to be forced to close out that bank account and go to a big bank that services both XXXX and Illinois, which I don't want to do because of higher fees and such.
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| 12/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I like to reopen the complain # XXXX Take some time to found the evidence Here is the evidence and my respond to the bank Good morning : I appreciate your prompt response.
Unfortunately I differ from you 1- The second attempt to request the removal of the PMI began on XX/XX/XXXX with a call to request the sheet for the request for removal of the PMI and a copy of the appraisal I can not send you evidence of the call since it is more than a year old and it does not appear in the report in the XXXX XXXX XXXX cell phone company.
2- The next call was on XX/XX/XXXX where the removal request form and a copy of the appraisal were requested again Please see attached the copy of the XXXX XXXX XXXX call report for the month of XXXX with the date of the call 3- giving you enough time to arrive, I will return and call ... you indicate that it was only on XX/XX/XXXX which you refer to in your reply. They called each other 4 times that month. See a copy of the cell phone report. This time I waited Exactly 3 months without reply from the month of XXXX and another 3 months and 16 days pass ... when a friend informs me about CFPB and I do the complain on XX/XX/XXXX and that is when I receive his reply on XX/XX/XXXX. We are talking that the information requested in XX/XX/XXXX was received in XX/XX/XXXX a year later.
Bank Contact Dates : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX 3 times XX/XX/XXXX XX/XX/XXXX ( CFPB Complaint ) XX/XX/XXXX The bank 's inresponsibility and neglect is more than clear when you confirm that there was a service from a call to customer service on XX/XX/XXXX, but it is not until I complain at CFPB that I receive the documents on XX/XX/XXXX.
Documents included : Attached is a copy of a statement indicating the total owed in XXXX that is less than the amount required by BBVA APPRAISAL XXXX X XXXX = {$240000.00} I include a copy of the XXXX XXXX XXXX cell phone report indicating the XXXX / XXXX calls and I am looking for the XX/XX/XXXX cell phone bill to show you that it was also called last year.
A copy of the tracking of the package containing the signed request for the removal of the PMI and a copy of the assessment made by the bank was included. The package was delivered on XX/XX/XXXX comments In the appraisal process, the bank was completely independent and it did not provide me with a list of appraisers approved by the bank for me to choose one, but instead they sent an arbitrary appraiser who did the appraisal and I necessarily had to accept the appraisal price out of XXXX.
Now I have been in the process of eliminating the PMI for a year and I have been treated with indifference and with a long view to delay the process and the bank receives a payment that is not fair and is under the terms of the bank.
As a responsible customer who has not paid in arrears nor has availed himself of any payment arrangement for the covit 19 I hereby request the return of the payments made to PMI monthly from the moment the goal of XXXX was met. I have worked with this request for more than 24 months. We do not want the escrow account to be deposited, if not the return of the money that was paid from our sweat from work from day to day.
I consider that 12 months is enough time to resolve this situation, I am not asking for preferential treatment, I am asking for fair treatment based on the terms and conditions of my contract with the bank.
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| 10/25/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I have a checking, savings, and mortgage loan through BBVA Compass Bank. I acquired the loan XX/XX/XXXX and up until the past year had not had any issues. However, on XX/XX/XXXX I received notice that my mortgage payment due on XX/XX/XXXX had not been paid when I in fact had made payment via money transfer from my checking to my mortgage account. Compass customer service recognized that the transfer was attempted in XXXX prior to its due date, but was not effective for some unknown reason. The issue was resolved.
Once again on XXXX the same issue arose. I was notified of non payment of my mortgage when I in fact had paid via online account transfers. I was told my reference code given at time of payment was not valid proof that payment had been made/attempted, and that the confirmation code given at time of payment was not valid proof the payment was successful. I made an over the phone payment to resolve the debit and I was told for future reference to check the payment had been deducted from my checking account 3-5 business days following my online transfer. This to me seemed excessive, giving that I was merely attempting to transfer funds between a checking account and a mortgage account within the same banking system. I decided the easiest way to assure timely payments were made to the mortgage loan was to set up automatic transfers from the checking to the mortgage account. I authorized 6 monthly transfers to occur on the XXXX of each month. When I logged on to my online account profile 3 business days later XX/XX/XXXX I was shocked to see my checking, savings, and mortgage account balances all displayed as {$0.00}. I quickly contacted customer service and was assured this was a mere online banking system glitch and my accounts were in fact intact.
The next few months went by and all seemed well with payments automatically transferring in a timely manner XXXX. Then on XXXX I once again received notice that my mortgage account was delinquent for non payment. I logged in to my online banking account and noticed my profile was incorrect. I could no longer access or view my mortgage account ; it seemed to be non existent. Further more, there was no record of the automatic transfers I had authorized. I once again called customer service multiple times and was given the run-around, hung up on, and was being transferred from XXXX department to the next. No one could seem to answer my questions as to why I was not able to view my mortgage account or resolve my issue. I was told everything was fine and I just needed to make payment and would be charged a late fee for non payment. I refused to pay a late fee due to the fact that the payment should have been made via the automatic transfer between the XXXX accounts within their system. I have yet been able to resolve this issue and currently ( XX/XX/XXXX ) am still unable to view my mortgage account online to assure the payment I made over the phone with a customer service representative was even successful. I do not feel comfortable with the fact that I do not have access to view or manage my mortgage account at my convenience. I can not monitor payments that I make, nor view funds being disbursed. I can not confirm the remaining automatic transfers are still valid.
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| 04/26/2016 |
Yes |
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Web |
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To Whom It May Concern : I am writing this letter to dispute a billing error on my credit card account in the amount of {$150.00} in the form of additional interest from BBVA, the bank card issuer. This charge appeared on my billing statement, dated XXXX/XXXX/XXXX. I have enclosed a copy of my billing statement with the disputed charge circled.
This charge is inaccurate because on XXXX/XXXX/XXXX BBVA incorrectly assigned my account a {$27.00} returned check fee for a electronic funds transfer from XXXX bank ( CFPB can corroborate this as fact via XXXX previous case number : XXXX ) On XX/XX/XXXX my checking account at XXXX had a balance of {$2000.00}. On XX/XX/XXXX I initiated a pull payment via the BBVA website in the amount of {$2000.00} out of my XXXX checking account into my BBVA compass account using the account and routing #. The payment was properly credited at BBVA Compass on XX/XX/XXXX.
However on XX/XX/XXXX a full six days after BBVA credited the payment the following transaction details appeared in my BBVA account Description Debits XXXX/XXXX/XXXX XXXX/XXXX/XXXX RETURNED CHECK FEE {$27.00} XXXX/XXXX/XXXX XXXX/XXXX/XXXX PAYMENT REVERSAL {$2000.00} Despite the fact that my XXXX checking account had the funds ready and available at the time of transfer. Due BBVA being the causation of the {$27.00} returned check fee, combined with my lack of any type of notification of any restriction imposed on the use of the funds in my checking account I requested that BBVA credit my account for the error and BBVA verbally agreed to correct and reverse the {$27.00} charge shortly after it appeared on my account, however curiously BBVA waited until XXXX/XXXX/XXXX to effectuate this reversal of the incorrectly assigned {$27.00} returned check fee. I took XXXX 's word that they would expediently correct the {$27.00} charge and paid my entire balance but for the {$27.00} moreover I needed to call BBVA no less than four times and wait almost 2 full statement periods to get this {$27.00} error reversed. Fast forward to the XXXX/XXXX/XXXX statement and the {$150.00} interest charge arrived on my statement that had otherwise been paid in full before the statement close. I called BBVA to inquire as to how they reached this conclusion on the daily compounded interest calculation however they have refused to provide me with a detailed computation breakdown of how they arrived at the disputed interest charge of {$150.00}.
Under the Fair Credit Billing Act, I am requesting that this billing error be proven, validated and corrected and any finance charges and fees associated with the disputed charge be credited to my account, and for an accurate statement to be mailed to me.
In support of my dispute, I have enclosed copies of the following : copies of my BBVA billing statements for the months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and my XXXX checking account statement from XXXX XXXX proving the funds were available for transfer and that BBVA and XXXX committed a banking error at my expense.
Please investigate and correct this billing error as soon as possible.
Sincerely, XXXX XXXX XXXX Enclosures : BBVA billing statements for the months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, XXXX checking account statement from XXXX XXXX
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| 06/05/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I was a long time customer of Simple, the online bank. Simple recently closed and transitioned all of its accounts over to BBVA on XX/XX/21. On XX/XX/21 I received a notice that my automatic withdrawal of {$25.00} to XXXX XXXX had caused my account to overdraw. The notice stated that my posted balance at the time of transaction was {$47.00} and that pending transactions and holds were {$26.00}. The available balance was XXXX after the pending hold. So my XXXX automatic debit, which I thought had already been on hold caused my account to overdraw. At least I thought. When I called BBVA, I was told that they didn't see or know why I received a notice that my account was overdrawn -- according to them my account was fine. But XXXX XXXX had emailed me that my automatic debit had failed, so I payed the balance plus a late fee. I didn't have access to online banking for BBVA, so I asked if the customer service rep could help me set it up ; at least so that I could see the transactions myself. After asking me some details about personal information to verify my account for the second time, I was told that my phone number wasn't recognized by the system. I would have to fax in copies of my ID and proof of address. No knowing where I would access a fax machine I declined and thought I'd close my account as soon as I can. To check my account I just used the XXXX number everyday. This got tiring, so called I called again to see if I could get help setting up online banking. This time all my personal information went through but I needed to dig up an out of state ID from over 10 years ago to complete my identity verification. Things were going smoothly until I made a purchase on XXXX XX/XX/21. XXXX does not charge the account until the item is picked up at the store. According to a customer service rep, a hold is to be placed on the customers account to cover the balance of the purchase. The first part of my order was on the shelf so it was ready for pickup. XX/XX/21 a charge for {$40.00} was withdrawn from my account when I picked up the first item. When I was notified that the other half of my order was ready for pickup, hours later I was emailed that my card had been declined and my order cancelled. But I assumed that a hold was placed on my account to cover the remaining {$180.00}. So again I called BBVA to ask them about this hold that was to be made XX/XX/21. They knew nothing -- saw only a few transactions on that date ; none being from XXXX. But when I looked at the charge from the first half of the order it says Post Auth Debit XX/XX/21 but fulfilled XX/XX/21. Wondering if there was at a least another record of my initial transaction on XX/XX/21 I eventually called BBVA several times in a row asking to speak to a supervisor or someone that could help me understand why a hold was never made according to a BBVA rep. I was denied every time and so now I'm here ; filing a complaint. I haven't had this much trouble with my bank ever. I don't make much and live paycheck to paycheck ; every now and then if I have some extra cash I like to get myself something nice. If nothing else comes from this, I just want someone else to know how terribly BBVA has made feel ; destroying a gift to myself ...
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| 04/19/2020 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Can't close your account
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Web |
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I opened an account with Simple Bank on or around XX/XX/2019. To transfer funds into this account, I initiated an electronic transfer from my XXXX XXXX XXXX account. After verifying electronic deposits ( appears to be standard procedure ) Simple Bank approved the transaction and I was able to transfer {$20000.00} into Simple Bank via electronic transfer from my XXXX XXXX XXXX account.
Last week, XX/XX/2019 or thereabouts I wanted to withdraw funds from Simple Bank into my XXXX XXXX XXXX ( the same bank and account used above ). After 2-3 days I noticed that this had not occurred and there was no history of this transaction on my Simple Bank account. In addition, there was absolutely no communication from Simple bank regarding this transaction, so I called them. They informed me that " external transfers were blocked pending me providing them a set of documents ( please see below ). They said they had notified me about this on XX/XX/2019. I do not recall nor do I have any communication from Simple bank that my account was blocked from any external transfer pending me providing them additional documentation. There is indeed a notice on my account 's support tab regarding this issue but the fact that they had issued such a notice was never communicated to me via email, written mail or phone call or text! Who in the right mind would prefer to look at support messages unless one is directed to it, via simple communication!
So, I requested them to close the account and send me the entire balance of {$20000.00}. They refuse to that as well unless I provide them all of the following documents from XXXX XXXX, the external account.
-The most recent bank statement - Account verification bank letter ( include the bank reps phone number! ) - Online banking screenshot - Voided check.
I can not provide a voided check because I do not have a checking account with XXXX XXXX. They need Account verification bank letter ( include the bank reps phone number! ) including the exclamation mark, for which I have to go through the difficult process of contacting XXXX XXXX XXXX and explaining my situation to them! This will also take same more time.
So now, I can not close my account nor initiate electronic transfers out of this Simple bank. This is happening right at this time when I need this money the most. I do not understand why they need information of my external bank, in this case, XXXX XXXX XXXX when I am simply requesting them to close the account and send me the proceeds by postal mail? I do not understand how they could easily take money electronically from the same account that I am requesting them to transfer money back into? They are holding onto my money under the garb of unfair policies that they never explained or provided in a very clear, precise, transparentt manner at the time of setting up the account.
Please help me get my money back!
I also request you to investigate this bank and help the public by disseminating information about this bank and provide transparency of this bank processes with regard to closing account and transferring your own money out. I am quite sure I am not the only one who has falling prey to this banks tactics.
Sincerely XXXX XXXX
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| 08/14/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem when making payments
- Problem during payment process
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Web |
Older American |
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BBVA Bank Complaint(s)This is the worst banking experience of my life, and I am over XXXX years old, so I have had a few.I pay my bills online. I set them up for payment ahead of time at the start of each month, to be effective in the third week of the month. That works fine for almost every payee. Except for BBVA.BBVA says they can’t set payments up for later dates. That is not true, because I got one set up once. The next month, when they said they couldn’t do it, I pointed out that they had done so a month earlier. Their reply was that they would have to reprimand whoever did that. You know, because he provided a requested customer service.So I tried to pay online. Nope, can’t do that either. You need to have a BBVA checking account. If you don’t have one, you need to enter the info for another bank. When you attempt to do that, they say, “Oops, you need to send a one-time text with your mobile.” I don't have a mobile. I don’t want a BBVA checking account. I don’t want any account through this bank, and will get rid of this one as soon as possible. I also don’t need or want a mobile device.So, I have had to phone customer service every month to pay by phone, verbally, with a service rep. To be fair, each of these reps has been friendly and as helpful as their employer begrudgingly allows them to be.In JXX/XX/2019, not being able to set up a payment ahead of time, I phoned a day before the payment was due. But that was a weekend, when this bank doesn’t bother with things such as customer service. Do it online, they suggest. You know, for folks who actually are able to do so online. So my payment was late that month. The following month, I phoned and complained (on this date,XX/XX/XXXX). I asked to have my online payment accessibility set up by them, for me, as I could not do so for myself (lacking the extra account or mobile device they believe I should have). Two different reps gave me three different stories, the end result being the final story, essentially, that I couldn’t get there from here. No, not even they could set up my accessibility without me first having mobile access.This is a bank that has a customer service department which is not permitted to do customer service. Late payments and long monthly phone calls are fine. Customer service, not so much. Schedule payments ahead of time? Nope. And we’ll punish any rep who does that for you. Which means that we can do it, we just don’t want to. Pay online from your existing (non-BBVA) account? Nope, not unless you can jump through a hoop with a smart phone. Phone them as a last resort when the payment is due? Sure. As long as it isn’t on a weekend. Get help bypassing the requirement for a mobile device? Three answers and two reps later, the answer is “No, we’re not able to do that for you, either.”Results: 1. I can’t set up payments when it is convenient for me.2. I can’t set them up to be paid at a later date.3. I can’t set up payments online.4. I can’t pay them when they are due if they fall on a weekend.5. I can’t set up payments from an external bank.6. I can’t get anyone to set up my accessibility for paying from an external bank.BBVA: Banking at its finest.Solution: Don’t go there.
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| 05/15/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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Web |
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https : XXXX https : XXXX BBVA bought my Simple Bank Account, now XXXX have not been able to access my account for a week.
Most my Saturday ( XX/XX/2021 ) was spent unable to access my new BBVA account that had been transferred by the acquisition of Simple Bank - including hours + on hold with customer service, before being hung up on, multiple times. Sunday ( XX/XX/2021 ) customer support was closed, despite thousands of new customers being unable to access their accounts. Monday ( XX/XX/2021 ), proved fruitless again after calling at XXXX - hoping to beat the apparent crowd of people trying to get through - only to be told that they were 'experiencing technical difficulties, ' and to 'try again later ' - call ended. After work, yet again on hold for 1hr 3min, I was hung up on. I read on the article attached above that they would be calling me, so I waited ... hoping that I would be able to break free from work when they did. They called Thursday, XX/XX/XXXX at XXXX, I rushed to the back of my office where I could take the call ( leaving a patient wondering why I left them abruptly ), only to just miss it. I immediately called back, and was sent to the same hold queue, I could not hold for hours while at work, so I hung up. Bring us to present moment ... I called back Friday ( XX/XX/2021 ) at XXXX and was able to get through to someone after holding for 20 minutes and trying for nearly a week now. HOWEVER ... My problem is still not resolved, as i was told my situation was more complicated and needed to be escalated to another department ... I was told that I would receive a call back shortly ... it is now XXXX, and I fear that I will not receive a call back until I am at work again on Monday and unable to answer the call ...
As of right now, my debit card still works, HOWEVER, I have no idea how much money I have, what bills are still being paid electronically, if all of my funds transferred correctly from my Simple account to BBVA, or if I am being charged overdraft fees every time I am using my account! I need to be able to budget to pay rent and buy food, this should be illegal!
I chose to bank with Simple because of their NO FEES EVER guarantee! Now there are overdraft fees, ATM fees, and many more! I am a low income individual living paycheck to paycheck, where one overdraft fee could feed me for days. When banking has the possibility to simply refuse a transaction for insufficient funds, why is it legal to allow the transaction and apply an overdraft fee? At least allow consumers to toggle this function on or off as they see fit for their budgeting!
There is no way to contact BBVA through email, the only way is through phone or one of their braces, which I would need to take off time from work to go to and straighten out this mess as they are only open M-F 9-5 ( I work M-F XXXX ) ...
Why does it seem like this bank is against the low income individuals who were forced to bank with them through this acquisition? I need help to access my funds and account information so that I can move them to a different bank that does not have fees, and one that I can reach when I am available.
With respect, XXXX XXXX
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| 11/25/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Card opened as result of identity theft or fraud
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Web |
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In my latest complaint to BBVA USA ( Formerly Compass Bank NA, Formerly BBVA Compass ) It has come to my attention that during their response the company refused to assist with the Identity Theft claim, and refused to accept the Federal Trade Commission Identity Theft Affidavit, Which is a sworn affidavit testifying to accept perjury if falsely documented. This is legal Law Enforcement Affidavit, Again at the top of the Form BBVA Attached to the complaint it says you may submit this form online by visiting FTC.Gov/IdentityTheft This is what I have done, So the Affidavit I am providing BBVA USA has a legal obligation to accept, because this is the same affidavit that is sent to the police. Additionally, BBVA Responded stating they sent me an email XX/XX/XXXX requesting the affidavit be filled out and that I refused, This is a lie. Their Rep emailed me on XX/XX/XXXX and said she would have the investigation completed within 2 Weeks, I will attach a picture of the email below along with my affidavit. Additionally, I did not grant anyone permission to update the addresses on these fraudulent accounts. There is a Compass Clearpoints account, 2 BBVA Reward Credit Card accounts 2 Checkings and 2 Savings Accounts that are all FRAUDULENT. ALL FROM THE SAME IDENTITY THIEF. I have never lived at the XXXX XXXX XXXX they are providing either, so whoever they contacted at that address is not me. Lastly the Email XXXX was found on the Dark web by XXXX being sold from Identity thieves. I have since contacted XXXX, and have changed my email address. Additionally, I do not have the account numbers for the fraud account 's the thief opened because I never received cards. I never received any calls from BBVA yet they stated they have called, Not one single call was received. I also did confirm with Client Fraud solutions that the Account 's were being reported as fraud, and they moved these to the XXXX Fraud Department. They also had me email my identity theft affidavit to the XXXX XXXX. The lady in the XXXX Department Confirmed vocally they received the identity theft affidavit and attached it to the case. Last but no least I have also sent the Affidavit VIA EMAIL to the rep working on the Fraud case in XXXX Fraud Management, Which you will see in the email. The rep stated in the response to the complaint no Affidavit was received and that I refused. Please do not continue to lie and create false accusations in my name, under the response to the complaint. I have proof of every conversation, and that is illegal to not assist in investigating fraudulent accounts you allowed to be opened in my name illegally. The email will be attached below. I do not accept Liability for accounts that I never received, nor ever opened. BBVA Confirmed the Money market account was opened from a thief but couldn't confirm any of the other accounts were opened from a thief, even though they were all opened at the same time. That makes no sense at all. I believe BBVA just does not want to resolve the issue because they willingly didn't clear any fraud alerts and allowed these accounts to be opened. Which again are still fraudulent.
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| 12/20/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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Parties involved - XXXX 401k loan - Simple Finance - BBVA Compass ( partner bank of Simple ) - XXXX and XXXX XXXX My spouse ( XXXX XXXX ) had taken a loan in the amount of {$16000.00} from her XXXX 401k account on XX/XX/XXXX to be ACH deposited into a checking account with Simple Finance, an account under my name XXXX XXXX. This was recorded as " cleared '' on the XXXX of XXXX.
Unknowingly ( by me until after the fact ) this Simple checking account was closed due to a charge off approximately two weeks prior to applying for the 401k loan for a negative balance.
After recognizing this error, we had contacted XXXX on what would happen next. Per our understanding, XXXX had said, if the account no longer exists, Simple ( in this case ) would simply reject the transfer and alternative distribution would take place ( another checking account or physical check. ) We were told that a physical check was in fact coming and due to arrive no later than the XXXX of XXXX. This never happened.
After days of phone calls with Simple support and XXXX to get the matter resolved, the issue was escalated to Simple 's Fraud and Disputes department for review. This is where I was asked for a 15 digit trace number because Simple was unable to locate the funds in their system.
XXXX and Simple were unable to provide this information for me.
So I called the BBVA Compass ACH Department ( the partner bank for Simple ) to request the 15 digit trace ID, where in fact the {$16000.00} did clear and was in their system. Due to the charge off status with BBVA, it appears that Simple either did not recognize or get the information from BBVA because of the account status.
After presenting this trace number information to Simple per their request, they performed an investigation to which they said " We have confirmed that the funds have been received, but due to the charge off, it could take 2-3 weeks for us to issue a cashier 's check. However, if you would like to access the funds faster, we advise that you please reach out to XXXX to see if they can reverse the funds. '' After calling XXXX, they are unable to reverse the payment until BBVA/Simple reject it. In this case it seems Simple can not reject the payment either because they could not find it or something else.
Then a follow up message later on " I wanted to follow up again. I'm not sure if there was a typo on your end, but the amount that we received from XXXX is {$16.00}, not {$16000.00}. I would suggest reaching out to XXXX for further information. '' This is categorically false. There was a pending transfer of {$16.00} that was initiated after the account was closed to cover the charge off amount of {$15.00} which is still pending.
My wife and I are beyond frustrated with this and are exploring legal action for what should essnetially be a simple rejection or alternative we are unaware of.
The BBVA ACH representative I have spoken with said, typically for charge off 's, its as simple as paying the balance due and receiving a cashiers check at a local bank.
Simple offered this in the above quotes without any guidance whatsoever.
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| 01/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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Good evening, I have over the last 4 days been communicating with BBVA, mortgage department as well as their client care ( resolution ) department. On XXXX XXXX alerted me that BBVA had reported negative information to all three credit bureaus. They were reporting that I was 30 days delinquent. I contacted BBVA via their client customer service 1-800 number that I found via their BBVA online website. I spoke to a representative who stated that he could not help me and he needed to escalate my concerns to BBVA client care escalation unit. I mentioned to him that I did not make my mortgage payment 30 days late and provided him with reference and confirmation numbers for the payment that I made on XX/XX/XXXX. I advised him that there was a payment error that client support advised me of on XX/XX/XXXX when I called in and I had to pay online. I also advised him that rather than pulling out 1 mortgage payment, BBVA had withdrawn 3 payments from my checking account. He advised that he had forwarded my complaint. On XXXX BBVA client care analyst, XXXX XXXX contacted me and advised that they could not locate my payment with the information I provided them that came directly from BBVA website. She stated she had no way of tracking my payment with that confirmation number that BBVA website provided me. I advised her there had to be a way to track payment. she mentioned that there was no way that BBVA compass systems could track the initiation date of a payment only the date that BBVA executed the payment. I advised her that I could send her an email that I sent myself with the reference number showing the time that I forwarded it to myself there for proving that I had made the payment prior to their cutoff time of XXXX XXXX. I sent her that information as she requested and she advised that there was nothing she could do to help me. when I advised her of my rights under the Fair credit reporting act and how the lender had to ensure that the information they were reporting to the credit bureau was accurate, she all of a sudden said that they had found a way to track the payment and that I made it on XX/XX/XXXX when they prior during a recorded phone call, please reference that phone call she had stated in the payment had been made on XX/XX/XXXX. I then asked XXXX XXXX, the BBVA compass client care analyst, for proof of the system documentation showing that she had tracked the payment. She declined and then I asked for my complaint to be escalated through her hierarchy and she declined. I advised her that I had provided her with all documentation I had and I could also provide her with XXXX XXXX statement showing that BBVA not only took one payment but three payments due to a system error on their part. She would not further help me and refuse to forward my complaint. she advised that they would keep the negative information on my credit report and that they did not need to provide me with any documentation showing how they got to the accuracy of that even though it was conflicting information with the documentation proof I had submitted to her. I need help.
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| 07/28/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/XXXX @ XXXX ( which is wrong it was XXXX ) I made a deposit of two money orders in the amount of {$1000.00} each into my account at BBVA location on XXXX XXXX XXXX . The money orders were purchased at the post office located on XXXX XXXX XXXX.on XX/XX/XXXX the plan was to purchase a car which I decided against last minute. When I deposited the money orders at the XXXX XXXX location no one said anything to me about placing a hold on them or anything as a matter of fact the funds were available immediately. On that Friday I had the last of 4 money orders that I purchased and I went to the BBVA location at XXXX XXXX. After making me sit at the window for more than 30 minutes the teller gives me the money order back and says '' my manger is unable to verify this so we can't cash it and the two money orders that you put in your account earlier this week we are investigating them, but you can always go to the post office to cash it. '' I left that location and went to the nearest post office while in the parking lot I called BBVA to file a complaint about what had just occurred. I was given the complaint # XXXX and reassurd by customer service that there was nothing wrong with my account and that I should have no more problems. I cashed the money order at the post office and went on. That following Monday XX/XX/XXXX I went to the XXXX XXXX location to deposit cash so I wouldn't have a repeat of Friday that's when after sitting yet another for 20-30 minutes I was informed that my account had been FROZEN because of the two money orders that were deposited the week before. I called in and after being placed on several holds and wasting more than an hour and a half of my time I was hung up on during a transfer to the fraud management department. That happened at XXXX being super angry already I said I would just call back the next day. The next morning I called and spoke with XXXX XXXX who explained that because the account was fairly new a hold had to be placed on the money orders for 10 days and the funds should be available that Friday XX/XX/XXXX or no later than Monday XX/XX/XXXX. After thinking about the conversation I had more questions so I called back and spoke with a different woman who was no help so I asked for a manager. she took my information and said a manager would call me back. I received a call from XXXX XXXX who said that the manager at the location had placed a note on my account saying that she sent a rep to the post office and they say the money orders were no good and then asked me to email her any proof of purchase that I had. I emailed her in less than an hour and to date have heard nothing back from her after emailing her the information and follow up email the next day. I called back to the fraud department today XX/XX/XXXX because my account is still FROZEN and got XXXX again who stated that she didn't know what the next steps are or what the status is on when my funds would be released it's been almost two weeks of dealing with this with no answers and not reason for there being a freeze being placed on my account.
|
| 03/19/2017 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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|
Web |
Older American |
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BBVA Compass Bank has defrauded me for {$510.00}.
In XXXX I signed up for a checking account at what was then called Compass Bank. The terms of the account included the provision that it would be free for the life of the account. There would be no monthly service fees, ever.
Early in XXXX, the bank ( now known as BBVA Compass ) begin charging a monthly service fee of {$10.00}. They had no justification for doing this and no authorization or agreement from me.
At that time, the account balance was {$79.00}. From that point until the end of XXXX, XXXX deposits were made into the account, totaling {$180.00}, for a total of {$260.00} of my money.
However, unbeknown to me, BBVA Compass was continuing to charge {$10.00} per month, until it consumed all the funds, at which point the bank began to impose penalties.
Now they have not only seized, fraudulently, my {$260.00}, they also say I owe them an additional {$240.00}. They have turned this so-called debt over to the collection agency, XXXX XXXX XXXX XXXX XXXX
This is fraudulent. The small sums coming into the account were from affiliate sales commissions I earned. I looked on them as a nest egg for a rainy day. I had every reason to believe that I could safely ignore correspondence from the bank, which I felt was likely to be sales-related. I had no reason to think anything was wrong until I received a collection letter from XXXX XXXX.
I have spoken with a teller, XXXX XXXX, at my local bank branch. It was she who prepared the worksheet showing how much money would have been in the account had no service fees been charged. I asked that my money be given to me, that all fees be reversed, and that the account be closed in good standing.
I met with XXXX XXXX on Wednesday, XXXX XXXX, XXXX, when she prepared the worksheet and said she would take the information to her branch manager, XXXX XXXX XXXX, for further action. She said XXXX XXXX would contact me.
When I had n't heard from XXXX XXXX by Tuesday, XXXX XXXX, I phoned and left a message on her direct line. She still had n't called back the following day, when I called again and finally got through to speak with her.
XXXX XXXX informed me that she had no authority to reverse the fees and that it had taken two weeks to get back to me because she had been looking into it. She 's the branch manager. It 's difficult to understand how it could have taken two weeks to determine that she lacked any authority in this matter. In fact it 's difficult to understand how she could lack the authority.
XXXX XXXX said that, since she lacked the authority, she would escalate the case to the bank 's Customer Care office and that I 'd be hearing from an officer in that group. When I asked when, she said within five to seven business days. I said that considering the excessive delays so far, that was n't fast enough. I set a deadline of Friday, XXXX XXXX. She noted this, repeating the date back to me.
As of Sunday, XXXX XXXX, I have still not heard from the Customer Care office or from anyone else at BBVA Compass Bank.
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| 02/08/2019 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Problem with paying off the loan
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Web |
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XX/XX/XXXX, XXXX Friday Traded in our XXXX XXXX XXXX XXXX our dealership requested a fax of the payoff amount from BBVA Compass Bank . BBVA Compass Bank quoted the dealership {$21000.00} XX/XX/XXXX, XXXX Saturday Dealership over-nights a check for {$21000.00} to BBVA Compass Bank .
Our auto draft payment for the XXXX is scheduled for XXXX of every month XX/XX/XXXX, XXXX Monday BBVA Compass Bank withdraws {$470.00} from our personal bank Account at XXXX XXXX
BBVA Compass Bank receives and signs for the check from the dealership for the payoff amount of {$21000.00} at XXXX XXXX
1st phone call to BBVA Compass Bank- I call BBVA Compass Bank at XXXX XXXX. reguarding the {$470.00} that was withdrawn from our account, so the we can be reimbursed because the Loan has been paid off through the dealership. BBVA Compass Bank says that they have not received a payment from the dealership, and there is nothing they can do.
2nd phone call to BBVA Compass Bank- XXXX XXXX my husband calls again hoping that maybe it took a while for them to process the dealership check. BBVA Compass Bank tells him that they have received the check and we will be reimbursed, and a check will arrive to our residence within 7-10 days.
3rd phone call to BBVA Compass Bank- XXXX XXXX BBVA Compass Bank did not confirm the amount of money they were going to reimburse us to my husband so I call them to confirm the amount. BBVA Compass Bank tells us that they will only reimburse {$350.00} of the {$470.00} that they took from our personal account, but would not tell us why they were keeping {$120.00}. I was also told that the Actual Payoff for the loan was {$21000.00}. When I asked them why our dealership was quoted {$21000.00} which is {$130.00} less that what BBVA Compass Bank is telling me, they had no definitive answer.
None of the numbers are adding up.
XX/XX/XXXX, XXXX Thursday I call BBVA Compass Bank XXXX make sure that a check had need sent in the mail because we are on the 8th business day of when we last spoke to a representative and have not received anything yet. The BBVA Compass Bank representative tells us that Compass Bank is keeping the interest off of the {$470.00} that they took out of our account on XX/XX/XXXX. When I said that the payoff amount quoted from BBVA Compass Bank included interest, he quickly back tracked and said that is not why they are keeping the {$120.00}. I was told by the BBVA Compass Bank representative that if I wanted the full {$470.00}, that I would have to provide a copy of the payoff fax that BBVA Compass Bank sent to the Dealership, and until then we are only getting {$350.00}, and the check was sent on XX/XX/XXXX. When I told the representative that the dealership did not keep the copy of the fax, I was told there was nothing I could do to prove the payoff, even though the Loan was shown as paid off in their records. I was then told by the Representative that {$140.00} was left on Loan so they took it from the automatically drafted payment. This still does not mathematically add up.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
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On Friday, XX/XX/XXXX at XXXX PST my account with Simple came to an end as they were closed down by BBVA. Customers were told to setup their online account on Saturday to be able to use online and mobile banking. I was initially concerned that for a financial institution, I was restricted to a relatively insecure password ( that could not exceed 20 characters ) and BBVA seemed to be sending my social security number to their servers via clear text, and my SSN became saved in my browser after entering it into their website. After attempting to setup this account, I was told by the system that I needed to call them. I called and got a representative in a call center in another country, which bothered me since I had to give them my social security number and they are not located in the US and therefore could steal my identity without US laws protecting me. After being on hold for over an hour, I was told by the representative that I needed to wait a few hours and try again. I inquired as to whether my account would have 2-factor authentication since the password requirements were so insecure, and I was transferred to another agent who hung up on me.
I tried again with setting up my account online several hours later, but again was told I needed to call them, which I did and was on hold for another hour or so before being disconnected. At this point every time I called I was disconnected so I waited until the following day when I tried again with the same results. This was also my experience when I tried on Monday and Tuesday at various times throughout the day. Overall I spent upwards of 10 hours trying to reach someone so on Tuesday I called again and asked to have my account closed. I was told I was not able to close my accounts because I still had funds in my account, and I was not able to have my funds sent to me in a check, so I would need to visit a branch ( there is not one located in my state ). Out of desperation I bought XXXX credits for the amount that my balance was to bring my balance to {$0.00} and I called again, and I was told I needed to get my account setup and then I could close it, but that I should wait until Friday ( a whole week after this all started ).
This problem seemed to impact a great number of former Simple customers, but BBVA did not bother communicating via email with us, although they did post some tweets where nobody took any responsibility for the problems they were having. There was no notice on the website or on the phone recordings about the situation, only a message blaming longer than normal hold times on PPP loans.
These actions by BBVA show that the upper management of BBVA can not be trusted with the accounts of former Simple members, a message that was clear not only from my experience but from the stories of hundreds of frustrated customers shared on XXXX, and even a statement from the co-founder of Simple stating, " I assumed that everybody just closed their accounts, but sadly, it looks like many people gave BBVA the benefit of the doubt. ''
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| 06/18/2015 |
Yes |
- Bank account or service
- Checking account
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Web |
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BBVA Compass charged me {$300.00} plus overdraft fees based upon the bank 's servicing a levy that was illegal on its face. Background : I was an XXXX resident and residential property owner at all times relevant. I moved to XXXX in XXXX for two years to wrap up my father 's estate. Prior to XXXX, I had an account XXXX with BBVA Compass. Upon relocation, I did business XXXX with BBVA Compass up until XXXX. I closed that account because the location was very inconvenient. I did not have an account with BBVA Compass in XXXX. In late XXXX or early XXXX XXXX, I returned to my home XXXX. During my stay XXXX I properly registered my XXXX vehicles a XXXX. When I came back XXXX, I timely registered XXXX vehicles XXXX. In approximately XXXX XXXX, I took advantage of a " No Fees '' promotion at Compass to open a small " petty cash '' account. I opened with only {$100.00}.
On or about XXXX XXXX XXXX, I received notice of a levy on the XXXX. That notice came from Compass Bank, although it had allegedly been sent to my deceased father 's home in XXXX. That property has long been sold. Although I had not lived in XXXX since late XXXX XXXX, the levy notice asserted that Compass had levied my account on the authority of the XXXX Franchise Tax Board for failure to register my XXXX for the period from XXXX XXXX through XXXX XXXX. I called the XXXX Dept. of Motor Vehicles and explained the situation. They withdrew the levy. See attached. I then forwarded that document to BBVA Compass.
On or about XXXX XXXX, XXXX, I received notice that my account was levied on the premise that my other car, the SAAB, was not registered XXXX. Like the XXXX had been registered XXXX before the expiration of the XXXX registration. Moreover, the Saab had been XXXX by an at-fault driver on XXXX XXXX, XXXX. I again called XXXX DMV and Tax Board and, again, they withdrew the levy. See attached. I forwarded that XXXX withdrawal to Compass. I also called them, but they refused to take corrective action.
I then received an " overdraft notice '' that my account ( which had approximately {$100.00} in it XXXX was negative {$280.00}, and I was being charged overdraft fees. I called Compass, but they stated that they had a right to do this because ( a ) the XXXX address on the levy was known to them, even though they acknowledged they had my current XXXX address ; and XXXX b ) they did business with XXXX and, therefore, they would honor the levy. This is illegal because ( a XXXX XXXX had no authority to levy me because they had no right to registration fees on a car that was registered in another state ( XXXX XXXX ; and ( b ) The error showed on the face of the levy as it listed a XXXX address that BBVA Compass knew or had reason to know was incorrect ; and XXXX XXXX XXXX XXXX has no jurisdiction over non-citizens in regard to registration of vehicles. Compass refuses to reverse or waive the alleged " levy handling fee '' and overdraft fees. This is wrongful and must be corrected. Thank you for any assistance you can offer. XXXX XXXX XXXX
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| 06/27/2016 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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To whom this may concern, I have been suffering from the hardship of being repeatedly denied access to even the most basic checking accounts from a wide variety of banks. I am unsure why this is but the result is I have been having significant financial troubles and for the past 7 months I have been unable to cash any of my checks that I earn as income. As a result, I have had severe financial hardship being unable to afford basic necessities and being unable to pay medical bills.
Recently, given the fact that I had over {$1500.00} in un-cashed soon to be expired checks, I tried opening up bank accounts again. Simple Bank, a subsidiary of BBVA Group and partnered with The XXXX provided me with an account.
Because over {$400.00} dollars worth of checks had already expired and I was traveling, I had my mother, with a signed power of attorney, takes pictures of the checks and send them to me. I then used industry recognized signature software to endorse the checks and proceeded to deposit the checks with Simple 's mobile app. I made sure that checks were valid and the routing numbers and signature were clearly visible. I also further checked Simple 's TOU/TOS to confirm that this was not dis-allowed.
In what appears to be a final and completely one sided decision, Simple, just moments ago unilaterally closed my account and is not answering my calls or questions. Simple simply says " [ I am ] no longer a customer and thus can not receive support ''.
I take issue with Simple 's actions on a number of levels, not only does Simple actions violate the CFPB 's push for banks to allow checking accounts for all but it also puts me back into a financially precarious situation and I am likely going to face {$1000.00} of checks expiring. Placing additional burden on my already very XXXX situation.
While the heart of the problems lies within the entire financial industry locking me out from accessing even the most basis checking account, I would like Simple to explain the following : 1. XXXX XXXX of Simple sent me a message saying my account has been closed because " the check you deposited was not valid ''. I have inquired to simple why the check was not valid and further inquired to which check was not valid ( I had deposited XXXX different checks ) and Simple has not responded. Please clarify why the check was not valid, allow me to explain my situation ( I am willing to provide any additional documentation ) and re-open my account. It appears as though Simple did not even try to process the check so it is unclear why the check was invalid.
2. ) Please explain to me how I am supposed to pay medical bills if I am unable to cash valid checks. In this situation Simple is making a very inhuman decision to limit my access to earned monies while simultaneously refusing to explain their decision. Please offer solutions or methods which I can cash the checks.
You may contact me at XXXXXXXXXXXX or via mail at XXXX XXXX XXXX, XXXX XXXX, California, XXXX.
Sincerely Yours, XXXX XXXX XXXX
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| 03/05/2017 |
Yes |
- Bank account or service
- Checking account
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Web |
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On Tuesday, XXXX XXXX, I applied for a checking and savings accounts online with BBVA Compass Bank. I was accepted and asked to deposit {$25.00} for each account ( {$50.00} total ). The next day, I authorized BBVA Compass bank to withdraw the funds from my account. They withdrew the funds and verified this via email. In addition, I checked my account the verified that the funds had been withdrawn. Once that was completed, I was given the information to set up online. I did that by creating a user name and password. I was told that the funds would not be available for 2- 3 days and I would receive a debit card in 7-14 business days. Again, this communication was via email. I logged into my account via the web on Wednesday and Thursday. On Thursday, XXXX XXXX, I received an email stating that my user access had been disabled. There was no indication on the email as to why it had been disabled. However, the email stated that, " If you believe this change was made in error, or if you have further questions, please contact ... '' I contacted the number in the email 3 times. The first call was answered but I had been on hold for nearly 10 minutes before a representative answered the line. By that time, I had to go ( I was on a break at work ). I called in the afternoon and waited 30 minutes on hold before hanging up. Finally, later that day, I was able to speak with a representative. Her name was XXXX and I explained to her from the beginning that I did not have the account number. This was because this information was not given in an email ( I understand completely ) and I had not received any written documentation at the time. She said that was fine and she would be able to verify me in other ways. Which she did. Once that was completed, she placed me on hold and said that more documentation was needed. She told me what information was needed and where to email it. During this interaction, I began to feel as if I was getting the run around. The representative told me they had not received payment from me. I explained to her that her company sent emails stating they had received funds. In addition, the funds were taken from my account. I began to feel uneasy and told her I wanted to cancel the accounts and receive a refund. I asked to speak with a supervisor. She placed me on hold and said that a supervisor would call me back in 48 hours. I questioned this because it was Thursday evening. I asked her if they made calls on the weekends and she said they did. On Friday, XXXX XXXX, I emailed the required documentation to BBVA and requested that the accounts be closed and I receive a refund immediately. I later received an email from XXXX XXXX stating that they had received my information and that my information had been forwarded it to 'corporate investigations ' for review but my concerns have not been addressed by this bank ( why the online access was disable and why they show they had received no funds ). In closing, I want to close these accounts and I want my money returned.
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| 08/07/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I'd filed a complaint with the CFPB in XXXX regarding multiple mortgage payments being posted against my checking account during the course of a month without my authorization. I reported this to the CFPB and recieved the response indicated below. I've just had an opportunity to log back into my account with CFPB this week and review the response recieved.
According to the response, I needed to notify the bank within 60 days of the error for the transaction to be investigated. I did go to the bank immediately when I noticed this error, however the bank didn't offer any resolution for the error. The location I visited to research the transaction was the XXXX Branch in XXXX located at XXXXXXXX XXXX XXXXXXXX XXXX. XXXX, Al. XXXX.
After I was unable to reach a resolution with BBVA I closed my account.
I've cut and pasted your response below.
Ms. XXXX, according to your CFPB complaint, a {$1100.00} transaction from your mortgage company posted to your ClearChoice Premium Checking Account ( # ... XXXX ) in XX/XX/XXXX. You stated that this transaction was unauthorized since your mortgage company had already debited a payment from your checking account. You request monetary compensation from the Bank. In an effort to address your concern, we have reviewed your account. A review of the XX/XX/XXXX for your account showed that an ACH transaction from XXXX for {$2400.00} debited your account on XX/XX/XXXX. Eight ( 8 ) days later on XX/XX/XXXX, a {$1100.00} ACH debit transaction from XXXX debited your account. Further review of your account did not show that you filed a dispute claim on the XX/XX/XXXX transaction. Please note that in order for the Bank to investigate an error related to an Electronic Transfer, you must notify the Bank no later than sixty ( 60 ) days after the Bank sent the first statement on which the error or problem appeared. This information is available for your review on the last page of the statements for your account. The Bank is unable to file a dispute claim on the {$1100.00} ACH debit transaction from XXXX that debited your account because the time to dispute the transaction has expired. A copy of your XX/XX/XXXX account statement has been attached to the CFPB portal for your review. In conclusion, the time frame to dispute the additional ACH payment amount that debited your account on XX/XX/XXXX has expired. Since the Bank was not made aware of the error within sixty ( 60 ) days from the date shown on the statement in which the transaction appeared, we are unable to investigate this transaction as an error. We encourage you to contact your mortgage loan company to request a refund for the additional payment that was debited from your checking account. Your request for monetary compensation from BBVA Compass has been respectfully denied. Thank you for allowing us to address your concerns.
Privacy Act Statement OMB # XXXX Note on user experience Have a question? Preguntas?
( XXXX ) XXXX An official website of the United States Government
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| 02/01/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
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Web |
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BBVA Compass is attempting to charge me an improper and unlawful mortgage-related " fee. '' My efforts to get BBVA to remove the " fee '' have been unsuccessful.
About two years ago, we purchased a new home financed by XXXX BBVA Compass loans. On the morning of closing, we were given a HUD-1 Settlement Statement from the title company for the second, smaller loan. Line XXXX of the settlement statement listed {$380.00} as the " CASH FROM BORROWER '' due at closing. As detailed elsewhere in the settlement statement, this amount equaled the title company 's fees plus governmental recording fees for the second loan ( specifically, {$310.00} for " Title services and lender 's title insurance '' ; {$4.00} for " Flood certification '' ; {$5.00} for " Courier '' ; and {$62.00} for " Government recording charges '' ). There were no other fees identified on the HUD-1 Settlement Statement.
The title company instructed us to bring a personal or cashier 's check to the closing for {$380.00} made to the title company. Pursuant to those instructions, we obtained a cashier 's check for {$380.00} made to the title company. When we arrived at the closing, we presented the cashier 's check for {$380.00} to the title company 's agent, the agent accepted the cashier 's check, and we executed the closing documents.
Several months later, I noticed that BBVA had assessed a " fee '' on our monthly loan statement in the amount of {$380.00}. When I initially contacted BBVA, I was told that the " fee '' was an error and would be removed. After that did not happen, I contacted BBVA again last month.
The story changed the second time around, with BBVA now claiming the " fee '' was imposed because we did not pay the {$380.00} at closing. During the call, however, BBVA openly admitted that its records were inaccurate and incomplete. For example, BBVA admitted that the HUD-1 statement in its records differed from the final, executed HUD-1 statement in the title company 's records. ( BBVA apparently discovered this incredible discrepancy when it contacted the title company while I was placed on hold. ) BBVA also admitted that the title company had sent checks to BBVA for which BBVA had no record. ( Bizarrely, BBVA asked me to contact the title company on BBVA 's behalf and request copies of the checks. ) When I asked the BBVA agent how the closing documents could possibly have been signed if, as BBVA Compass asserted, we failed to pay the {$380.00} due at closing, the BBVA agent had no answer.
Despite the obvious and admitted discrepancies in its records, BBVA refuses to withdraw the improper {$380.00} " fee. '' When we closed on our house, we paid {$380.00} to the title company for the " CASH FROM BORROWER '' as instructed by the title company. The fact that BBVA allegedly has no record of such payment is entirely due to BBVA 's negligent and sloppy record-keeping and its inability to obtain documents from the title company. BBVA needs to remove the {$380.00} " fee '' immediately.
|
| 08/06/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
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Web |
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In 2013 a good friend was killed XXXX. Hiswife was not working, did not have a bank acct. or driverslicense and was totally dependent on him for her and herXXXX teenagers support. He had several insurance policies, onepaid out {$70000.00} immediately and she was sent checks todraw from a brokerage account, but with no ID she could donothing to access it. I offered to deposit some of the draftsinto my checking account and give her the cash when theycleared. Then I cashed XXXX checks totaling {$7000.00} over a XXXX dayperiod and the bank made the funds available the next day.
I had been doing this for months and nobody thought shehad either spent {$70000.00} yet or would write worthless checksas there had been no problems to date. Then the XXXX checksbounced and she would n't cover them. She had a check foranother {$70000.00} in hand and upwards of a XXXX dollarscoming. I informed the bank and filed charges and after I worked very hard with the XXXX XXXX, Texas XXXX office I got the funds repaid. Every penny, the XXXX XXXX XXXX XXXX office sent the check directly to the bank made out to me, and Compass Bank collected everything owed them and gave me the rest. They seemed grateful to me at the time and told me while they had to close my acct., no negative report would be issued by Compass Bank XXXX There is nothing ambiguous in that statement, nothing open to interpretation or given nuanced meaning. And something else not open to interpretation is the fact Compass Bank made the funds available before the checks had cleared. I in no fashion coerced or forced Compass Bank to give me anything, I do n't have access to their vault or any means to get money from them they do n't willingly give me. The bank 's security department went over several these transactions exhaustively at the very beginning and only approved them after an exceptionally thorough and very intrusive vetting and interview of me and this person to assure that neither of us had any ill intent in these transactions. After time I did request that the bank lessen the hold time on the deposited checks but the decision to do so was entirely theirs. The transactions were totally transparent, at no time did Compass Bank not know everything I did regarding these transactions. So how can Compass Bank, not their Loss Prevention Department since the public sees them as a single entity, how can BBVA Compass Bank issue to the world, defend and refuse to retract this libelous and defamatory statement about me in their " contribution '' to my file at XXXX regarding the closing of my account : " Transacting ( or attempting to transact ) with an account in an unauthorized or prohibited manner ''? I have opened XXXX bank accounts in thelast 2 months, only to have XXXX XXXX cause them to be closed2-3 days later. I am a XXXX, I ca n't survivewithout a bank account and these two companies havenearly broke me. I have lost XXXX ofdollars in actual and potential income because they willnot correct a mistake.
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| 05/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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There were errors on our closing disclosure that is causing us to pay more then the stated amount of {$00.00}. As per the CD we were to receive {$1500.00}, but due to the errors on the CD we are n ow having to pay {$1000.00} due to a short caused in our escrow account because of the errors on our CD., As p er TRID " If amounts paid by the consumer exceed the amounts specified under paragraph ( e ) ( 3 ) ( i ) or ( ii ) of this section, the creditor complies with paragraph ( e ) ( 1 ) ( i ) of this section if the creditor refunds the excess to the consumer no later than 60 days after consummation, and the creditor complies with paragraph ( f ) ( 1 ) ( i ) of this section if the creditor delivers or places in the mail corrected disclosures that reflect s uch refund no later than 60 days after consummation '' Though while a BBVA broker as acknowledged the errors on the CD via email, BBVA has yet to refund the amounts we are short in our escrow or deliver a corrected disclosure 60 days after consummation. BBVA has instead played stupid and claimed that because the Title company will now show them proof of paying the full premium they somehow are not liable for the errors on the CD. Please find our Homeowner 's insurance cancellation letter that was sent to BBVA on or about XXXX / XXXX / XXXX . Yet to dat e BBVA has refus ed to comply with the TRID as required by law. A creditor or assignee has no liability under this section or section 1607 of this title or section 1611 of this title for any failure to comply with any requirement imposed under this part or part E, if within sixty days after discovering an error, whether pursuant to a final written examination report or notice issued under section 1607 ( e ) ( 1 ) of this title or through the creditors or assignees own procedures, and prior to the institution of an action under this section or the receipt of written notice of the error from the obligor, the creditor or assignee notifies the person concerned of the error and makes whatever adjustments in the appropriate account are necessary to assure that the person will not be required to pay an amount in excess of the charge actually disclosed, or the dollar equivalent of the annual percentage rate actually disclosed, whichever is lower. Here BBVA has not done so and has only demanded that we pay the shortage that was caused by the error on the CD and so that now we have to pay more than the stated amount that was on the CD. This is a direct violation of TRID and has caused us harm in that we are being forced to pay more than the amounts stated on the CD. This should entitle us to any actual damages sustained by such person as a result of the failure ( namely the {$1000.00} and ; ( 2 ) ( A ) ( iv ) in the case of an individual action relating to a credit transaction not under an open end credit plan that is secured by real property or a dwelling, not less than {$400.00} or greater than {$4000.00} however determined by the CFPB.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
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|
Web |
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I am part of the Simple to BBVA transition. For XXXX days I have been unable to access my bank account. BBVA USA 's servers were overwhelmed by the number of people trying to transition to BBVA from Simple, and in the process of registering for my account, my account was locked due to system errors. When I call the phone number to go through the automated process to unlock my account, it tells me that my action can not be completed.
BBVA 's solution is for customers to call the customer service call center. The center, which seems to be outsourced to multiple locations where people get all sorts of different answers, is overwhelmed, resulting in unreasonable wait times, people getting disconnected, and general mayhem. BBVA 's response to this? Adding two hours to customer service call center operating times. That's it. I have been patient, yet BBVA has been completely mute about the issue.
No emails. No phone calls, and there's barely even any communication on social media. What little we've heard from the company is that " Accounts are fine. Debit cards and checks still work. '' This is horrendously misleading and is at its core an outright lie. The vast majority of Simple users are LOCKED OUT of their accounts, which means that our cards are unusable, as are automatic payments and deposits and anything associated with our accounts. We can't get through to customer service on the phones, and this entire situation is due to gross negligence on the part of BBVA, which knew about this transfer for months.
I found out through XXXX that people are calling random local BBVA USA branches to find anyone willing to help them do a password reset to unlock their accounts, but for most of these users, they were soon locked out of their accounts again. And frankly, finding work around like this is NOT our responsibility. The company has a responsibility to be communicative about these issues and come up with solutions or at least communicate what solutions they are working on.
And, although I am not impacted by this next point, we Simple users were assured before the transition occurred that our routing numbers wouldn't change. They have. BBVA decieved users by making it seem as if this transition would be seamless.
I am utterly shocked and outraged that this company continues operation and that no regulatory agencies have made statements about this. There's already talk of class action lawsuits floating around on XXXX, particularly from those most affected by BBVA 's negligence.
Fortunately, the majority of my money is in another bank, but my experience with BBVA makes me question whether the banking system is even solvent anymore. It's ridiculous, and I really hope that BBVA begins working on actual solutions, or at the very least hire a PR firm to help them communciate with customers and additional technology employees to work on the backlog of issues they're dealing with, which have already cascaded into a national news worthy disaster.
|
| 06/30/2016 |
Yes |
|
- Application, originator, mortgage broker
|
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Web |
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Called BBVA Compass mortgage officer on or about XXXX XXXX, 2016. Explained that I had been approved for an FHA loan of {$150000.00}, but could not continue the loan because the main component ( XXXX Step Up Program-down payment assistance ) could not go forward because my estranged husband ( foreign country ) needed to sign a statement as to his income even though federal taxes had be filed stating a XXXX income. Because the purchaser was not able to get that statement, the loan had to be withdrawn.
BBVA Compass has a community investment loan program ( Home Ownership Made Easier ) where a down payment assistance is offered and closing costs included in the loan. The seller had agreed to pay {$6300.00} of closing costs. I was assured by the mortgage officer at BBVA Compass that I did not need to get my estranged husband 's statement of income nor an o.k. to approve the loan. I also stated to him that I had applied with BBVA Compass about a month ago and denied because errors were discovered on my credit report that since had been removed. He pulled my credit while on the phone and stated that the credit scores were great and that my debt to income ratios were fine. He explained that the debt to income ratio was XXXX % ( purchaser is at XXXX % ). The application was completed and documents ( bank statements, homeowner 's insurance, flood insurance, etc. ) were submitted right away. My realtor was able to get an extension on the closing to XXXX XXXX, 2016, as the BBVA mortgage officer stated he could have the loan completed XX/XX/XXXX.
On Monday, XXXX XXXX, 2016, I spoke with the loan processor for the first time and did not get a good feeling about this person because he asked about my estranged husband. Nevertheless, my realtor stated that the mortgage officer just yesterday, XXXX XXXX, 2016 stated that the loan was going o.k. But, this morning, purchaser received an e-mail action notice to sign documents from the processor and was shocked to receive a Denial Notice which is attached. Both reasons stated are bogus. Purchaser has no excess obligations. In fact, my expenses are : {$870.00} rent plus {$56.00} water/sewer ; {$230.00} car payment ; XXXX private student loans in deferment ( {$37.00} and {$37.00} once deferment ends ) ; {$25.00} payment on student loan ; and a {$500.00} line of credit that has been paid down to {$380.00} and can be paid off. All federal student loans have been consolidated and are in IBR with a {$0.00} payment. Purchaser is assuming that BBVA Compass is using the XXXX % of balance calculation for the consolidated federal student loans when, in fact, there is a {$0.00} payment on the credit report and statement. This is a community investment loan program, and I have not been evaluated properly.
For some unknown reason, purchaser is finding it very difficult to get a home loan in the state of XXXX. Purchaser has purchased in the past several homes in XXXX without difficult and with a lower credit score.
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| 03/28/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
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On XX/XX/XXXX I had my credit union process a payment through bill pay for my Compass Bank Credit Card in the amount of {$48.00}. The last time I had made a payment or owed anything to Compass Bank was in XXXX of XXXX and all I owed on the card was the {$48.00}. On or around XX/XX/XXXX, I received my statement that indicated my payment was late. I immediately contacted Compass and my credit union to research why my payment was showing late when I obviously paid it and the {$48.00} had been taken out of my account. The 1st contact I had with Compass customer service revealed that the payment address had changed since the last time I made a payment almost a year ago. However, Compass still had access to that PO Box . It was also brought to my attention that the credit card # was incorrect on the check that was sent through bill pay. The check had not been endorsed and was not sent back to the credit union. Over the course of almost two months I have talked to numerous agents trying to locate the payment. I was finally advised to send over a good faith letter from my credit union so that it could be researched and applied to my account. I faxed over the 1st letter and when I called back they could not located it. I have confirmation that it went through on XX/XX/XXXX. I sent a 2nd fax while on the phone with the customer service floor manager ( XXXX at extension XXXX ) and he received it. I had left 2 different messages after this to check the status with the customer service floor manager ( XXXX ) and he did not return my call. While waiting for this process to become complete, I was charged a late fee in the amount of {$10.00}, a late fee of {$15.00} and interest in the amount of {$2.00}. My credit limit was also decreased from {$18000.00} to {$500.00}. This decrease affected my credit score as well. I was advised during this process that once they approved the letter, everything would be credited back and my credit limit would be restored. No one ever tried to make contact back with me by phone to advise me on the status of this issue. I did however received mail correspondence in regard to my payment being late. However, I was under the impression that once they located the payment everything would be alright. On XX/XX/XXXX I contacted XXXX again and was advised at this time that my " Good faith letter '' was denied and that my payment was due. I told him that I would put a stop payment on the {$48.00} I had sent back in XXXX and make the payment again. I asked him if it would be possible to waive the late fees since I had been trying to get the matter resolved. He was very stern in his speaking when he told me " NO '' and that is the final decision. All I owed them was {$48.00}. I have heard of other people 's late fees being waived when they just over look making the payment. My payment was either lost in the mail or mishandled at Compass Bank and their representatives denied waiving the late fees for a long time customer.
|
| 08/21/2017 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
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I am the XXXX of the XXXX XXXX XXXX XXXX XXXX ( XXXX ) which is the homeowner 's association of approximately 2300 homes in XXXX County, XXXX, Texas. We have had an ongoing Certificate of Deposit with Compass Bank since approximately XX/XX/XXXX. At that time XXXX XXXX was the President of XXXX and XXXX XXXX was the Treasurer. XXXX XXXX is still the Treasure of XXXX and is most likely the signer on this CD. I have enclosed a copy of our Board of Directors minutes showing that I am the XXXX and XXXX XXXX the Treasurer. We renewed CD # XXXX on XX/XX/XXXXfor two years. On XX/XX/XXXX, XXXX XXXX and I went to the Compass XXXX branch to move the CD to another bank. After waiting for over an half hour we finally were assisted and the employee told us that we do not have a CD with Compass. After pressing her on the issue, she finally stated that Compass has deemed the account inactive and had escheated the funds to the State of Texas. We asked how that could be as there is never any activity on CD 's with the exception of the regular interest deposits. She had no explanation. We asked who we could contact at Compass to follow up. She would only state that the funds were with the State of Texas and nothing more she could do. She also stated that they had sent a letter to XXXX XXXX informing them of this action earlier this year and that the funds went to the state in XX/XX/XXXX. I am retired from a 40 year career in XXXX and this stuck me as very odd. The employee was totally incompetent. We called XXXX XXXX, who is the management company for XXXX. They stated they never received any letters of such from Compass Bank and called the State of Texas Unclaimed Property Division and was told that they did not receive the approximate {$54000.00} in funds from Compass Bank. I tried to call Compass but one only gets a call center in XXXX, TX and its almost impossible to deal with those lower level employees. Finally I was able to talk to a supervisor, XXXX XXXX, who stated he would forward this matter to their corporate office, wherever that maybe! Thus far I have not heard anything further. So Compass claims they sent our funds to the State of Texas. The state claims they do not have them. We need to find out the date that Compass sent those funds, the amount sent and the manner they were transferred, ie wire, mailed check, ACH, etc. If the funds are indeed with the state we can access them back. However as a former bank I well know that somewhat inactive accounts are fertile ground for employee embezzlement and I would not be shocked if this were the case. We are finding it extremely difficult to deal with Compass Bank as no one can provide any additional information and they will not provide phone numbers or names to call with the exception of their Call Center which has minimal knowledge at best. Your assistance on this matter is much appreciated and I have attached various documentation to assist you in this very important matter.
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| 03/21/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
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Web |
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I had several ( 1 checking and 2 savings ) accounts with BBVA Compass. I opened these accounts in XX/XX/XXXX to participate in a XXXX promotion. By making monthly transfers ( {$380.00} each ) to the savings accounts from the checking account, I received an annual bonus ( {$250.00} ) in both of the savings accounts. The promotion was for 2 years. My last transfer was on XX/XX/XXXX to get the last bonus. On XX/XX/XXXX, I received a {$38.00} NSF CHARGE-RETURNED ITEM {$380.00} XXXX from BBVA Compass. I called a bank CSR on XX/XX/XXXX, and he reversed the {$38.00} charge. I told him that I could n't see online that there were anymore automatic debits into the savings account. He said that he could n't see any remaining automatic debits, either. I told him that I wanted to close my account to be on the safe side, as well as I no longer had a need for the account since the promotion had terminated. He wanted me to go into a branch location. I explained that I had moved since opening the account and that there were no branches in my current state or the adjacent states.
I received notification in XX/XX/XXXX that BBVA Compass wanted me to pay {$140.00}. Online, I determined that the charges were as follows : XX/XX/XXXX NSF CHARGE-RETURNED ITEM {$380.00} BMS - {$38.00} XX/XX/XXXX MONTHLY SERVICE CHARGE - {$10.00} XX/XX/XXXX NSF CHARGE-RETURNED ITEM {$380.00} XXXX - {$38.00} XX/XX/XXXX MONTHLY SERVICE CHARGE - {$10.00} 10/18/2016 NSF CHARGE-RETURNED ITEM {$380.00} XXXX - {$38.00} XX/XX/XXXX MONTHLY SERVICE CHARGE - {$10.00} Before this time period, I had not received any fees or service charges on the account when I actually wanted the account and was using it.
The account was sent to the XXXX XXXX ), their charge-off or collections department. I contacted XXXX in XXXX XXXX and explained the situation. They referred me to BBVA Compass, which referred me back to Northland Group. It was a perpetual cycle in futility. I finally spoke with a supervisor at XXXX XXXX who said that I could dispute the debt and that it would return to BBVA Compass. I disputed it and follow-up with several phone calls. I still continued to get each BBVA Compass telling me to contact XXXX and vice-versa. Today, the XXXX XXXX told me that the account is in inactive status and that I had to contact BBVA Compass. The BBVA Compass XXXX made several calls XXXX to include calling the charge-off department, which is XXXX XXXX XXXX and spoke with his supervisor. He then advised me to speak with the BBVA Compass disputes department. The disputes department said that she was escalating my issue and that I will receive a call within XXXX hours. I have spent more than XXXX hours on the phone on at least XXXX different days trying to resolve this matter over the past 4 months, to no avail.
The corporate office is in XXXX, XXXX with a listed number of XXXX XXXX XXXX XXXX XXXX. I would have contact that office if I could conveniently dial international phone numbers.
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| 02/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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I am seeking help with this fraudulent account that BBVA, formally known as Compass Bank, was not able to properly assist with. I was literally told by XXXX XXXX that this account was denied as fraud since I know who the person is who opened this card. This is absolutely insane! And what is even more insane is this company is STILL talking to him! Apparently, XXXX XXXX asked my wife if I was still in XXXX and I have never in my life ever been to XXXX. But apparently, this company keeps calling the fraudulent person who opened an account under my name. I have attempted to get this escalated to the compliance department with XXXX XXXX and I have not heard back yet.
I am extremely frustrated with this company as this fraudulent account was not handled properly. There is a line of credit with Compass Bank that is reporting as a charge-off account with a balance of {$19000.00}. This account has been opened since 2001 and I NEVER authorized for ANY account to be opened with your company. I went to get a new car and was not approved as they stated there was a charge-off on my credit report. I told them that was impossible, as I do not have ANY negative accounts reporting. He showed me and sure enough, this account was reporting. I told him that was not my account and he stated I had to go through many steps to get this removed. I am willing to do whatever it takes to get this account removed, as this does not belong to me. How did this company even allow someone to open an account under my name without proper documentation? I have included police reports, proof of my utility bill that I have been living at this home for more than 20 years, and my credit report to Compass Bank. I explained to Compass Bank I knew who opened this account and since I know who did it, they denied my request which makes absolute no sense. But I am not going to be responsible for this credit hit since I did not open the account! Also, this company is STILL in contact with him when I told your company that is NOT me who you are calling!
I own several businesses and I have more than enough money. I would never open a line of credit with Compass Bank as I do not need to. I havent spent one penny on this card and now im being penalized for it!! I want to prosecute the person who opened this account but the bank is not taking this seriously! This company is breaking the FCRA by making me responsible for something I am not responsible for! I have sent proof of fraud and police reports to the XXXX XXXX XXXX, Federal Trade Commission, and Financial Protection Bureau. This is very damaging to my life and if this bank does not act accordingly, I will sue for damages. It amazes me how the person who opened the card is living stress free while my life is being damaged.
I am writing this letter to respectfully ask that this fraudulent account be removed. THIS ACCOUNT DOES NOT BELONG TO ME AND IT NEEDS TO REMOVED UNDER MY NAME!
Thank you.
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| 05/03/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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In XXXX I was notified by BBVA Compass about potentially fraudulent activity on my credit card account. I was sent a form to dispute those charges and I was issued a new card. In XXXX I received the statement reflecting all of the fraudulent charges, and a credit. My balance showed $ XXXX . In XXXX I received my statement that reflected a " purchase adjustment '' of {$780.00}. And, my balance showed a balance of {$220.00}. I called to get clarification. I was transferred multiple times, disconnected and then finally reached a customer service agent who seemed helpful. She was going to look into it and call me back. I never heard from her again. In XXXX I received my statement that reflected a late fee on top of the previous balance. I had n't used my card since XXXX , keep in mind. I called again to get an explanation about the charges. Same drill. Transfer, hold, transfer, hold, hold. This time I held for nearly 1 hour! No one ever got back to me. I called back begging to speak with a supervisor so I could finally get an explanation and speak with someone in authority. I was promised a manager, XXXX XXXX (? ) would give me a call back that day. Never heard from him. So I made a minimum payment to protect my credit. Most people, like myself, do n't have time to sit on hold, randomly get disconnected and talk to countless representatives that have no idea how to explain my statement. XXXX statement arrives now with more late fees attached. And, another " purchase adjustment '' of {$120.00}. I also received a collection notice and a separate notice that my account would be closed after a review of my credit account. Yet, it noted a credit score of XXXX . Hardly a score worthy of closing accounts. Anyway, I have been desperately trying to get this resolved over the past few months. I FINALLY got an explanation 2 days ago, and the representative admitted that their system is very faulty and was inaccurately reporting credits to my account and adjustments that should have been reflected elsewhere under the old account number. Bottom line is that the they were rebilling me for purchases made in XXXX that were not disputed. These were legitimate charges. But no where on the statement was any indication of what they were tied to, nor was any representative helpful in explaining the situation. I 'm reaching out after feeling completely frustrated with no idea how else to get resolution. It is my understanding tha t BBVA Compass has now reported my late paym ents to the credit bureau. Believe me, I 'm happy to pay my bills when I understand them. But, seeing a " purchase adjustment '' without any explanation as to what I was being billed for is not acceptable. And, I was being proactive in calling a number of time to get more information. Now I 'm told the account will be closed. So all of my good credit history will be erased and I have a late payment reflected, too. How is this ok?
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| 04/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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ftc violations attached removed from everything Con artists prey on victims of timeshare resale scams Share this page XXXX XXXX XXXX XX/XX/2013 by XXXX XXXX Consumer Education Specialist, FTC Con artists are trying to steal money from people by falsely claiming they are associated with the federal courts, the U.S. Department of Justice ( DOJ ), and the Federal Trade Commission ( FTC ). The imposters tell people they are entitled to refunds as part of cases brought by the FTC against companies that engaged in timeshare resale fraud. People are told they must pay several hundred dollars in court costs, processing fees or filing fees to get their refunds. The scammers may use an actual FTC case number to lend some legitimacy to their pitch. DO NOT GIVE THESE IMPOSTERS MONEY. THIS IS A SCAM. The FTC never requires consumers to pay money to get a refund. The imposters also have impersonated Florida attorneys in an effort to convince people to pay their fees.
If you get a call from someone claiming they can get you a refund for a fee, report it to the FTC. Visit Complaint Assistant or call 1-877-FTC-HELP ( 1-877-382-4357 ). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTCs website provides free information on a variety of consumer topics.
XXXX Analysis of Regulatory Violations & Consumer ComplaintsXX/XX/XXXX analysis-regulatory-penalties-consumer-co ...
XX/XX/XXXX - Rank, Bank, Total Assets, Number of Violations. 1, XXXX XXXX XXXX XXXX, $ XXXX, None. 2, XXXX XXXX, $ XXXX, None. 3, BBVA Compass, $ XXXX ...
Trump Has Appointed Some Major Corporate Cronies, but ... XXXX XXXX XX/XX/XXXX-ftc XX/XX/XXXX - XXXX also reportedly represented XXXX, another firm under FTC ...XX/XX/XXXX XXXX XXXX, XXXX XXXX, BBVA Compass, XXXX XXXX ( a maker ... of dollars in fines for securities and consumer protection violations.
Trump Has Appointed Some Major Corporate Cronies, but ... XXXX XXXX XX/XX/XXXX-ftc XX/XX/XXXX - Trump Has Appointed Some Major Corporate Cronies, but This FTC Stooge ... XX/XX/XXXXXXXX XXXX, XXXX XXXX, BBVA Compass, XXXX XXXX ( a ... of dollars in fines for securities and consumer protection violations.
DATA BREACH NOTIFICATION What Happened? What ... oag.ca.gov system files PDF XX/XX/XXXX - Please be advised that an external BBVA Compass contractor improperly ... of a limited number of bank customers and prospects in violation ... wish to review the Federal Trade Commission 's website at www.ftc.gov for more.
Searches related to bbva compass bank ftc violations bbva compass dispute status bbva compass text alerts bbva compass customer service bbva customer service 24/7 bbva compass merchant check verification bbva online banking help bbva compass okc bbva compass corporate office Page Navigation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Next
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| 10/04/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Fee problem
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Web |
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On XX/XX/2018 I opened and account with BBVA compass bank because I received an offer and I used to have this bank in the past in PR wihtout any problems.
Apparently this bank dont have people receving email and responding on time. Everyone speaks XXXX and they always are appologizing fo rthe delay of responsees for weeks to months.
I had a payday loan coming over to be paid and since the first time this bank incurred me on overdraft that today are over {$520.00} and they do not want to refund the money. this bank is playing with all electronic debts of the clients charging you {$38.00} in advance of the electronic transaction not once they do it twice without the client I am paying noticing and they have not telling them. They are arranging the system to overdraft you in advance of the transation. I have had several transactions and having the money, they only overdraft me, after that overdraft, the transactions entrer and then I incurr in more than one overdraft for them and also for the companies and as well they also make you a second overdraft.
There was a transaction coming over for XXXX to verify the account and I had money on the account and the overdrafted me for several cents I had to argue on the phone for them to reverse me my money which was twice and after that since then, everytime there is an electronic transaction they overdraft you in advance making you to get in more overdrafts when your money is already there. BEsides that I incurred in over fee payments with the payday agency due to their overdraft.
I am only receving unemployment benefits and this bank is getting all my money. I moved to Florida and they do not have any branch in my zip code or near it ( XXXX ) it is imposible to make a deposit online either and I used to have the option but they were taking almost a month to make the deposit availble and continuing with the overdrafts. Today I am in need of making a deposit and they do not have my option availble so i could not make any mobile deposit. I also tried to registered several times for the supposed BBVA Compass rewards points which I have not had the benefit and I can not becuase I do not have the option either so I do not get back or I do not participate in rewards everytime I use the card for gas, nothing is availble, they do not want to reverse the charges and they tomorrow I have another transaction which I was counting on becuase the moeny was there and they overdrafted the account again. Supposedly I have the overdraft protection which they dont even pay the amount. I have been trying for months to resolve the issues with them and nothing. The emails I receive from them is to contact them on the phone and when I call is never the right department and they continue transfering the call. There has been a lot of emails to them form my part and they do not respond on time and only appologize for late response, do not help with anything.
|
| 12/15/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
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|
Web |
|
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Dear CFPB, Compass Bank has manipulated the dates of the transactions that are the subject of my original Submission, case # XXXX. Those transactions took place over the course of many months during XXXX on the account ending in XXXX. NOT in XXXX XXXX as the letters that came in the mail suggest ( attached ). The bank closed that account because of the fraudulent activity and opened the new account ending in XXXX. My original submission shows all of the activity and the dates. I 've also attached a dated copy of some of those fraudulent withdrawals. My original submission shows that Compass Bank admitted the transactions were their errors. After disputing those transactions Compass Bank reimbursed my account {$130.00} and I never heard anything else from them about the remaining amount due to me. Since then, In one year Compass Bank has inappropriately charged my account {$5100.00} in NSF and OD fees. I have attached all new correspondence with Compass Bank. I drained my savings account trying to keep these NSF and OD fees from growing even more out of control. A family member told me about Consumer Financial Protection Bureau. That is when I contacted You for help. I stopped using the account because it had already been charged more fees and was in the negative again ( - {$890.00} ).
After CFPB contacted Compass Bank they make it look like they are reimbursing the money that was owed to me from XXXX. When in fact all they did was reduce the amount of inappropriate NSF and OD charges that were caused by them not having returned my money at the time of my dispute in XXXX. The only thing this money did was put my balance to {$0.00}. I really was n't reimbursed at all. They have now changed the date of those original unauthorized debits to XXXX XXXX, XXXX in order to confuse the situation and get out of reimbursing the {$5100.00} in NSF and OD fees taken since XXXX of XXXX. Then they closed my account.
In the letters that I received from Compass Bank, they changed the dates of those errors from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX. Therefore they investigated the NSF and OD fees that occurred since XXXX XXXX, XXXX and sent me a check for {$42.00} and said this case was closed.
This is blatant theft and I want all of the NSF and OD fees and the unauthorized debits that they have taken from me beginning XXXX of XXXX and I want it back in the same order that they took it from me. I want {$5100.00} that I was charged for nonsufficient funds and overdraft fees. Then I want the unauthorized debits that they took in XXXX - XXXX.
Please help me recover all monies that Compass Bank took from me. Please do n't let them get away with this. I am an old woman that lives on a fixed income. The money that Compass Bank took from me was inappropriate.
I am asking for your continued support in helping me recover all of the money that Compass Bank inappropriately took from me.
Thank You,
|
| 12/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
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Web |
Older American, Servicemember |
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I CALLED SIMPLE BANK ON TUESDAY XXXX XXXX AND SPOKE TO CUSTOMER SERVICE REGARDING NUMEROUS TRANSACTIONS IN VARYING AMOUNTS THAT ARE BEING WITHDRAWN FROM MY ACCOUNT ON A DAILY BASIS. I DO NOT KNOW WHY THIS COMPANY HAS WITHDRAWN FUNDS FROM MY CHECKING ACCOUNT FOR SEVERAL MONTHS ON A CONTINUOUS BASIS. I FOUND THEIR WEBSITE APPROXIMATELY 3 WEEKS AGO AND TRIED TO FIND A CONTACT NUMBER FOR THEM. THERE IS NO WAY OF REACHING THEM BY PHONE, HOWEVER, I CONTACTED THEIR CUSTOMER SERVICE VIA EMAIL AND DEMANDED THEY STOP TAKING MONEY FROM MY ACCOUNT AND THAT THEY RETURN THE MONEY ALREADY WITHDRAWN IMMEDIATELY. I HAVE NOT HEARD BACK FROM THEM AND THEY CONTINUE TO DEPLETE MY FUNDS REGULARLY. THEIR WEBSITE SAYS THEY HAVE TAKEN THE MONEY OUT AND PLACED IN A SAVINGS ACCOUNT SOMEWHERE AND THAT IT IS FDIC INSURED BUT I DON'T KNOW WHERE THE MONEY IS, I CAN NOT REACH THE COMPANY AND I WANT ALL {$370.00} BACK IN MY ACCOUNT IMMEDIATELY!!! I EXPRESSED TO THE SIMPLE REP LAST WEEK THAT I NEEDED THIS HANDLED IMMEDIATELY YET IT TOOK OVER TWO WEEKS TO HEAR BACK FROM SIMPLE 'S DISPUTE DEPT, THEY NEVER CALLED TO ASK ANY QUESTIONS OR ANYTHING AND THEN ON XX/XX/18 I RECEIVED A MESSAGE FROM THEM STATING NO ERROR OCCURRED AND THEY WERE DENYING MY DISPUTE. I WAS TOLD THEY COULD NOT STOP THE TRANSACTIONS BECAUSE THEY WERE OF " VARYING AMOUNTS ''???? THE FUNDS HAVE NOT BEEN CREDITED BACK TO MY ACCOUNT BY THE COMPANY EITHER, INSTEAD, MORE MONEY HAS BEEN WITHDRAWN UNTIL I HAVE ONLY {$1.00} IN MY ACCOUNT. I DEMAND A CREDIT IMMEDIATELY IN THE AMOUNT OF {$370.00} AND I WANT THESE WITHDRAWALS TO STOP PERMANENTLY. I HAVE HAD PROBLEMS WITH DISPUTES IN THE PAST AND I AM NOT WILLING TO WAIT MONTHS AND MONTHS LIKE BEFORE TO GET MY MONEY BACK. I AM ELDERLY AND LIVE ON A FIXED INCOME SO TIME IS OF THE ESSENCE. XXXX XXXX WEBSITE IS XXXX XXXX XXXX THIS WAS COPIED AND PASTED FROM THEIR WEBSITE : " Do I need a savings account?
Nope. When you sign up for XXXX you get your own XXXX account which will hold any XXXX savings until withdrawn. Any funds held in your XXXX account are FDIC insured up to a balance of {$250000.00}. '' **This chart details expected arrival to your checking account when you create a XXXX withdrawal based on the day of the week and the time in which you created the transfer. ( If you bank with XXXX or XXXX XXXX, please refer to the second chart below ) *Please note, estimates are in PST, and may vary slightly based on when your bank distributes funds to your account.
Transfer Created On Before XXXX PST Arrives After XXXX PST Arrives Monday Tuesday Morning Wednesday Morning Tuesday Wednesday Morning Thursday Morning Wednesday Thursday Morning Friday Morning Thursday Friday Morning Monday Morning Friday Monday Morning Tuesday Morning Saturday Tuesday Morning Tuesday Morning Sunday Tuesday Morning Tuesday Morning PLEASE HELP ME GET MY FUNDS BACK. THIS HAS BEEN AN EXTREME BURDEN ON ME, THANK YOU!
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| 02/14/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
Starting around late XX/XX/2019 to present, an online merchant card processing service company called, " XXXX XXXX XXXX '' with their processing division called, " XXXX '' opened an account for me under falsified promises of online merchant processing services that they could not provide, instructed me to refund my first and only client/customer 's money, of which this customer/client has been a longtime client/customer of my business, and when I tried to process correctly, they system was defective and forced me to close the account they had for me which they never did and then charged my personal business bank account a {$350.00} early termination/closure fee and has decided to hold my client/customer 's online merchant transaction of {$1500.00} USD for 180 days with a receipt that still is not reflected in their online merchant processing system!
XXXX " XXXX Risk Department '' claimed that they could not verify my company and they could not verify my United States Virgin Islands XXXX XXXX customer 's corporate account at XXXX XXXX. Several attempts to resolve these issues has been unfruitful thus far. I have personally made several calls directly to XXXX XXXX XXXX " various '' departments and calls and emails with their processor XXXX, I made at least 3 ACH complaints at my local XXXX XXXX, I filed an Federal Trade Commission- ( FTC ) complaint, and even filed an official complaint with the XXXX County Florida Consumer Protection Agency/Office that has not resolved this problem with XXXX XXXX XXXX and their processor XXXX.
It is unbelievable that " any '' company can have over 25 complaints at the " XXXX XXXX XXXX '' with similar issues with the product, services, and billing among other identified issues by this company and its processor and is being allowed to unjustly/unfairly and willfully make ACH charge fees and hold monies from clients'/customers ' that they have not provided full services for! If you can not provide a service how can any company charge for NO rendered/completed service? And if you can not verify a company or a person how can any company be allowed to " TAKE '' any monies from that company or person they can not verify and decide to " HOLD '' that company or person 's money for 180 days/ ( 6 months )? Then, what is a company like XXXX XXXX XXXX or its processor XXXX doing with a company's/customers'/clients ' monies for 180 days/ ( 6 months )? Where is the money and are they using the company's/customers'/clients ' money to make profits from the held monies which is unauthorized and illegal?
Fairness, Transparency, and Upholding Fiduciary Laws are forms of doing good business in the financial industry here in America! I would like to see my issue and hopefully many other businesses issues with " XXXX XXXX XXXX '' and its online processor " XXXX '' resolved without having to fix this matter in Federal Court.
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| 02/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
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Dear Sir/Madam, I applied the following Checking and Savings account with bonuses on XX/XX/XXXX. I have made my first direct deposit of $ XXXX on XX/XX/XXXX, but I didn't receive the {$200.00} Checking bonus as of today. Also, I have deposited {$100.00} until today, while I didn't receive the {$50.00} Savings as well. So could you please investigate this problem for me and fulfill the bonuses for me ASAP?
Thank you very much!
XXXX XXXX XXXX Checking bonus : You must be a new BBVA Compass consumer checking customer who has not had a BBVA Compass consumer checking account open within the last 12 months or closed due to negative balance to be eligible for the bonus.
Eligible accounts include BBVA Compass ClearConnect Checking, BBVA Compass ClearChoice Interest Checking, BBVA Compass ClearChoice Free Checking and Easy Checking Within sixty ( 60 ) days of account opening, at least one electronic deposit of your paycheck, pension or government benefits ( such as Social Security ) from your employer or the government in the amount of at least {$500.00} must post to the new checking account The {$200.00} cash bonus will be deposited into the new checking account within 90 days of meeting the bonus requirements described above. Account must be open and in good standing with a balance greater than or equal to {$0.00} at the time of payment in order to receive the new account bonus.
Savings bonus : You must be a new BBVA Compass consumer savings customer who has not had a BBVA Compass consumer savings account open within the last 12 months or closed due to negative balance to be eligible for the bonus Eligible savings accounts are BBVA Compass ClearChoice Savings, Build My Savings, ClearConnect Savings and Young Savers Savings account must be opened within 60 days of checking account Account must be opened with a minimum balance of {$100.00} in your new BBVA Compass Savings account. The minimum balance of {$100.00} must be maintained through XX/XX/XXXX to qualify.
The {$50.00} cash bonus will be deposited into the new checking account within 90 days of meeting the bonus requirements described above. Account must be open and in good standing with a balance greater than or equal to {$0.00} at the time of payment in order to receive the new account bonus.
The BBVA Compass savings account holder must be an account holder on the new BBVA Compass consumer checking account General rules : New BBVA Compass customers may be eligible for {$250.00} in cash bonuses from XX/XX/XXXX XX/XX/XXXX, by opening a new qualifying BBVA Compass consumer checking account, and one of the following : BBVA Compass consumer savings account.
There is a maximum of one ( 1 ) {$250.00} bonus per household. There is a maximum of one Checking Bonus and one Savings Bonus.
All bank account bonuses are treated as income/interest and as such you have to pay taxes on them
|
| 08/14/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Servicemember |
|
I have never been more disappointed in a product I had such high hopes for. As I watch the banner video on this page I can truly say what they claim border on fraud.
XXXX XXXX ( a part of BBVA Compass ) claims to be servicing the " Expat '' Community but this is the WORST financial product for an Expat. Adding to the already well noted issues about its inability to provide a current reconciled balance ; significant delays in posting direct deposits ; and part-time customer service ; I've now experienced the " security block '' of the card because it was used in multiple cities. While traveling within the US ( my home country ) then even internationally, my card was declined ... there's no 24/7 Customer Service never mind even regular reliable customer service hours where you know you will reach someone ; and when I finally did get someone who could look at the account - they had NO idea why the card was being declined ( side note - literally sounded as if the guy had me on speaker phone in some empty office on the other side of the world which didn't offer much confidence ) ; and it took another 3 or so days to say it was a security check because of the use in multiple cities, and another day to " resolve '' that. They said the card was unlocked, yet when I go to use it - STILL declined ... still not able to reach anyone in customer service.
So as of today I have been out of my home country one week without access to or use of my card.
No one takes any responsibility for the poor service and even worst execution of this product - all I get are excuses ...
" The demand for the card was much greater than we expected '' ; " The app is still being developed '' - Perhaps instead of saying we're " Founding Members '' we're actually BETA Testers we should have known this.
" The security lock is something VISA does '' ; The only actions I've seen XXXX take toward resolving any of the other customer complaints on this forum is that I've noticed now instead of the phone directly going to voicemail, there's a delay, message and some nice music saying they're looking for someone to assist before my calls are sent to voicemail.
So in summary, I've given this card time and energy to see if it does what it says and in every way imaginable XXXX FAILS to deliver as a product. This is truly an example of " you get what you pay for '' - there are no international transaction fees ... and there's no service or support as well. This card not only grossly underperforms but operates directly contrary to its advertised capabilities. Nothing with it happens in anything close to " current '' status ' and it is FAR from anything close to being convenient for the Expat community.
Then to see in some of their XXXX page comments obviously scripted exchanges with " customers '' just adds to the concern this is a fraud of some kind.
|
| 01/31/2017 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
Statement of Facts 1. XXXX XXXX banker offered me a revolving line of credit for use for my professional medical practice of $ XXXX. This was issued on or around XX/XX/XXXX. He fraudulently induced me into this contract by stating this line of credit " would be automatically renewed '' ( see attachment ).
2. The account was maintained responsibly, on time payments, never late or delinquent.
3. When I went online to make the next on time payment XX/XX/XXXX no information was available about a payment due. When I went in person to the branch, the banker confirmed and accepted the minimum monthly payment of approximately {$600.00} which I made on or around XX/XX/XXXX.
3. Because I was still unable to access any account information on or around XX/XX/XXXX my banker XXXX XXXX CA branch discovered that the balance of {$75000.00} was due and payable in full as of XX/XX/XXXX. However, he promised my credit would not be harmed in any way because he would reinstate the credit line so that the balance would not be due in full. ( XXXX had replaced XXXX who quit without informing XXXX of our agreement. ) 4. I did not receive any notification that the balance would be due on XX/XX/XXXX
4. Subsequently, XXXX failed and refused to return my calls. Around XXXX I discovered that contrary to his promises, this account was reporting as XXXX days late, which ruined my credit score, and caused me medical, financial, and emotional losses.
5. On or around XX/XX/XXXX I was informed that XXXX no longer worked at XXXX but he failed and refused to properly handle my account.
6. The Bank agreed to remove the late payments due to the error under the condition that I agree to an installment loan of $ XXXX at a predatory interest rate of XXXX % interest per annum, wtih payments of {$2200.00}. I did not want an installment loan ; I wanted a revolving open line of credit for patient care and medical supplies which I was promised at the onset in XX/XX/XXXX.
6. On XXXX I received and signed the new installment loan documents under duress and contrary to the written agreements of XXXX to automatically renew the line of credit.
7. To date, as of XX/XX/XXXX, the Bank has failed and refused to update my account as paid in full never late. By inducing me to sign a new set of loan documents while not fixing my credit, the bank is putting me into an untenable position of denying me the ability or means to satisfy these obligations.
8. Furthermore, I underwent a serious life-threatening medical procedure in XX/XX/XXXX, and the Bank 's mishandling and misrepresentation of these accounts has caused me mental and emotional anguish complicating my full recovery in which I have been denied adequate XXXX XXXX on the basis of my credit, causing me XXXX seeking protection under the Americans with XXXX XXXX ( XX/XX/XXXX ) and applicable law.
|
| 04/01/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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Web |
|
|
We respectfully request a copy of the call transcript between myself, XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX from XX/XX/2016.
I requested XXXX XXXX make sure to document the conversation. XXXX XXXX advised that the call is recorded and can be reviewed if the information does not make the file. On this call, XXXX XXXX was reminded of our meeting of XX/XX/2016 and blames XXXX XXXX XXXX for alleging that XXXX can not mark our credit for 45-60 days.
On XX/XX/2016, I went to the BBVA Compass location off XXXX. in XXXX, TX. XXXX XXXX so happened to be at the location. We met to discuss the refinance and to determine if we were moving forward. I advised XXXX XXXX that we either move forward or we were walking away from the refinance. XXXX XXXX did not want to see all the work and costs be for nothing.
In this meeting, I questioned XXXX XXXX in regard to our XX/XX/XXXX payment to XXXX. I advised XXXX XXXX we did not want a late payment on our credit as we wanted to avoid hits to our credit. I also informed XXXX XXXX that I did not want to make the payment if I did not have to. I advised XXXX XXXX we had no late or missed payments on our credit and we wanted to keep it that way. XXXX XXXX then left the room. Upon his return, XXXX XXXX 's response was " Do not worry about the XX/XX/XXXX payment unless I tell you to make it. If you make it, it will delay the close. XXXX can not hold it against you since they know about the refinance. As long as we close by XX/XX/XXXX, you will be fine. '' XXXX XXXX XXXX was in the office when I was told about the XXXX day hold on marking our credit history. XXXX XXXX admitted to XXXX XXXX, according to one of my conversations with XXXX XXXX in XX/XX/XXXX, that he did in fact tell me not to worry about the XX/XX/XXXX payment. I was informed XXXX XXXX coached XXXX XXXX on how to handle a similar situation in the future. XXXX XXXX and XXXX XXXX both apologized that not all options were presented to us.
At this point, XXXX XXXX " does not recall '' many things he has told us. Self-preservation can make you distort the facts.
The late payment is not a reflection of how we handle repayment of our bills. This is evidenced by our prior payment history and the approval of our refinance by BBVA Compass Bank.
All 100 % of the blame for this falls on XXXX XXXX 's shoulders. The representation he provides to customers for BBVA Compass Bank falls short of anyone 's expectations. XXXX XXXX XXXX XXXX has the sole liability of this situation. He has the ability to be honest and admit his mistakes but is in self-preservation mode.
We would like to put this incident behind us rather than being forced to take legal action against both BBVA Compass Bank and XXXX XXXX XXXX XXXX. I have attached our documentation and can provide additional texts between XXXX XXXX XXXX and myself, if necessary.
|
| 01/25/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I placed a stop payment on a debit transaction on XX/XX/XXXX however on XX/XX/XXXXandXX/XX/XXXX the item posted to my account causing for my authorized transactions to be returned in error. I called BBVA Compasss on XX/XX/XXXX to rectify the situation and they told me that the stop payment that was placed had expired, which was information that was not provided at the time of placement. I have been adversely impacted and they state they are unable to immediately assist me all the while charging me fees. I have reviewed their stop payment policy online which does not disclose a 2 week expiration but is as followed : Stop Payment Orders. You may request us to stop payment on any check, draft, or similar written order or instruction drawn on your account by giving us the information we may request, including the account number, the item number, the date of the item, the payee of the item, and the exact amount of the item, and by paying our stop payment service charge. We will search for your item by computer, so it is essential that all information you give us be accurate. To be effective, we must receive any stop payment order in time to afford us a reasonable opportunity to act. We will confirm your oral stop payment order in writing, and the information included in our written confirmation will be conclusively presumed to be correct unless you notify us within fourteen ( 14 ) days of the date of the confirmation.
Confirmed stop payment orders will be continued in effect for a period of two ( 2 ) years from the date the initial oral stop payment order was placed or such other period of time as required or under applicable law, regulation or rule ( including, but not limited to, the UCC as enacted under any applicable law, regulations issued by the Federal Reserve Board and rules issued by the XXXX XXXX XXXX ). A confirmed stop payment order will expire at the end of the two-year period unless you revoke it at an earlier date or renew it in writing for an additional two-year period and pay our stop payment service charge. You may not stop payment on an item if we have verified to the payee that the available balance in your account is sufficient to pay such item, or if we have accepted that item by payment or otherwise. Any account owner or authorized signer may place a stop payment order, and we are not required to release a stop payment order unless requested to do so by the account owner or the authorized signer who requested it. You agree to indemnify us and hold us harmless from and against any loss, damages, and expenses ( including attorneys fee ) we may incur by reason of our refusal to pay any item upon which you have stopped payment. For stop payment orders on pre-authorized electronic funds transfers, please refer to the Electronic Fund Transfer Disclosure Statement in this Agreement.
|
| 08/23/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I called and when the call went through the various prompts to speak to a customer service representative, the call disconnected. I attempted this four times until I decided to call a local branch. I spoke with XXXX ( a teller ) and she was n't able to assist me because the branches are n't on the same interface. I made one last attempt to call and finally got through to a live person name XXXX and proceeded to ask him a series of questions and when he felt that he could n't answer my questions, he told me that I had a fixed rate of 11.23 %. Okay but he did n't answer any of my questions and when I kept asking him to clarify he hung up. I decided to call from the office phone and SURPRISE I was immediately connected to a live person name XXXX. I asked him the following questions : What kind of loan do I have - simple interest, pre-computed interest, and do I have a pre-payment penalty? His reply was that I had a simple interest loan and that there was n't a pre-payment penalty. I proceeded to tell him that there was a discrepancy with my account. There 's a curtailment of {$52.00} that posted on XX/XX/XXXX and my XX/XX/XXXX payment is {$670.00}. My monthly payment per my contract is {$620.00} and I was told that I owed {$52.00} in late fees ( by which I 'm still trying to understand because this billing is so convoluted ) so why was n't the {$52.00} applied toward the late fees? He told me that the {$52.00} was automatically added to the principal. I asked him " why are you automatically applying extra funds toward the principal especially since I was told by one of the CSRs that I would have to call in if I want extra funds to be applied toward the principal? '' Looking at this account online it appears to be so erroneous and I do n't know how to go about to get some sound clarification. I also believe that my account has been flagged not to accept calls. I can not make payments online because I do n't have a checking account with them, I 've gone through the steps of adding my checking account from another bank and they made me wait two days to verify and I 'm still unable to make payments online. I had to go into the branch to make XX/XX/XXXX 's payment and I paid through my bank 's online bill pay for XX/XX/XXXX 's payment. I 'm trying to get this resolved. He made the adjustment to reflect the {$52.00} be applied to late fees and that the late fees be taken off of XX/XX/XXXX bill. He told me that it should reflect online in 72 hours and my confirmation number is XXXX. I checked my account on XX/XX/XXXX and there 's no change. I also noticed that I have a list of items marked " fees '' with different amounts but when I inquired about it one other time, the CSR could n't answer my question. I 've attempted to call, I 've written and there 's no response.
|
| 07/19/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
XXXX XXXX at XXXX XXXX I called in to the credit card department to get information about the terms of the account. Specifically, I wanted to get the terms and conditions of the account in regards to the interest rate and interest free period. The representative I spoke with told me that as long as I do n't make any additional purchases the current balance would not be subject to any interest for the duration the account is open. I asked the question 4-5 times and in several different ways and the representative continued to give me the same answer. The agent never sounded unsure, reiterated the same answer, and never asked for help from a supervisor if he did n't know the answer to my question. Because of this information I made financial decisions that I would not have made which are now creating damaging repercussions. XXXX XXXX I found out that my account was being subjected to interest when I was making the minimum payment. I called BBVA Compass and told them my situation. They told me that they would have to file an escalation report and go through the proper channels. They told me they would call me in a few days. XXXX XXXX I never heard back from Compass in regards to the escalation report. XXXX, the XXXX branch representative told me that I should 've been contacted by now. She decided to look into the matter further. When she called me back she told me she could n't do much because she is not a part of the credit card department. She told me the escalation report is in progress and that I have to keep in mind that that I signed an agreement and whatever I was told on the phone does n't matter. XXXX XXXX I did n't receive a call from Compass so I called them to inquire about the escalation report. They were giving me the run around and making re-explain the events. When I pressed them about my dissatisfaction they finally got the escalation report started although they had been telling me that they had already filed it. They said they would review the taped conversation and get back to me regarding my complaint. XXXX XXXX They finally finished their escalation report and called me back. I was told that I signed an agreement and that the conversation I had with the agent on XXXX XXXX does n't matter. I was told that I misunderstood the representative that day and the tapes reflect that. This is not true according to my notes and my recollection of the conversation. I asked if I could get a copy of the taped conversation and they said not without a lawyer or legal scenario. I have already accrued {$220.00} in interest which I could have avoided if given the proper information from the beginning. As a reasonable person, the conversation I had with the agent on XXXX XXXX amended the written agreement and I should not be subject to any interest on the account.
|
| 03/09/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
XXXX through the XXXX application SIMPLE Finance Technology Company has violated banking regulation 31 CFR Part 212 garnishing my federally protected funds and refusing to discuss the matter. I am XXXX with a XXXX and receive my XXXX check deposited directly by the us treasurer in a checking account, recently a very old incorrect child support order resurfaced from XX/XX/2010 and the bank garnished my account to include my federally protected and exempt XXXX payment. This now has caused me the inability to purchase needed medications and essentials such as food. XXXX. The bank has now refused to release the funds even though they are federally protected and is illegal to garnish. The bank has now ignored my XXXX reasonable accommodation request to speak directly to a banking regulator or compliance officer as my email communication skills might not be giving the right message or making sense. This too has now been ignored and not accommodated. The ramifications of a banking institution actions for me on this are now advanced to severe both XXXX and XXXX. again the only deposits for the last several weeks and pretty much the last 5 months have only been XXXX payments.
1. Thy contacted by email not mail as required on XX/XX/XXXX and I immediately advised them is action was incorrect and they can not allow it to happen due to the funds were federally protected. The only option they gave was to contact the court. The court being in the State of IL and I am in XXXX XXXX without any financial ability to hire an attorney or fly to be present for a hearing.
2. They did not conduct a look back to see where my deposits were coming from. If they did they would have noticed almost all were from XXXX the last several months. Even though I advised them this was not legal.
3. They have told me there is nothing they can do and have not even tried to help the situation - at one point belittling me telling me they know the banking regulations.
4. I asked for a reasonable accommodation to speak to a bank regulation or compliance officer afforded to me under the XXXX act - and the 2 requests have gone unanswered and have not proved helpful.
I am not asking for anything other than the law and regulations be followed. The to close me out of funds without and oversight or due diligence is reprehensible and not allowing me to speak to a manager or officer is very aggravating. I am now out of my basic medicines that are crucial for my XXXX and have no way to travel to the store - see a doctor or even buy anything needed to survive. Please please advise my bank to follow the regulations and do something other than be a shallow shell of a business and now ignoring my XXXX reasonable accommodations request. I am in urgent need of someone making a phone call to make this right.
|
| 05/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
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|
I have several online accounts because I simply dont want to pay ridiculous fees. I use them for various purposes and try not to put all my money in one place. I also purchase a lot things using XXXX XXXX. I was laid off on XX/XX/2020 due to Covid19 impacting the hotel business. But quickly took the opportunity to be rehired again on XXXX XXXX to be laid off again on XX/XX/2020. I decided to consolidate all my accounts into one for better management as I need to see my entire savings in one place. I transferred amounts from XXXX XXXX and the other 2 bank accounts to Simple. Everything was good until I started to spend the money. Without warning on Friday, XX/XX/2020 at XXXX I received a message from support saying my account is in the process of closing and basically I have no access to my balance. After its closed ( which I know takes several business days ) theyll mail me a check which can take another 10 days. I am on unemployment now but my first payment is in 2 weeks! Contacting me 9 minutes before they close for the long Memorial Day weekend and blocking my funds is inhumane and in my opinion cowardly. Im not disputing or questioning why my account is being closed because they hide behind the fact that they can close accounts as they see fit and bare no responsibility for inconveniences caused by this closure. I have {$200.00} on me and rent is coming up. Support has ignored my request to access some of my funds for bills and living expenses and I can wait for the check later on. They refused. I have no income because of Covid19. My unemployment insurance doesnt start until XX/XX/2020. I have rent, bills and have to eat. And Simple blocked me from my money and does not care. Banks dont need to tell us the reason they are doing certain actions so why do I need to tell you why Im transferring money into Simple account and spending them? This is not my fault and feel like its my problem. I might as well purposely catch Covid19 so I can be put out of my misery. This is not right. Its only {$3700.00} to Simple, small amount. But its my lifeline and Simple just cut the cord. Give me something. If you close my account then close it but youre giving me no options to survive. If you suspect something block the transaction and call me to ask. Dont close it without warning and take your time giving me access to my lifeline because its a small amount and you dont care. I need {$2000.00} for my rent and bills plus Ill eat XXXX XXXX everyday. You accept money so willingly and readily as if its yours. Then when its taken out to be spent you throw a fit by closing my account and blocking me access. Is this how it goes? Amidst a pandemic we are at the mercy of the banks because we need money to survive. Is this where banks play XXXX and determines who suffers?
|
| 05/30/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, Compass Bank withdrew {$1400.00} from my savings account with no notice. When I contacted the bank the next day, I was informed that they were withdrawing the funds and returning them to the IRS because an IRS refund for my father, XXXX XXXX, was deposited into my account. The representative with the Fraud department at Compass Bank explained that because the name of the individual for whom the refund was for and the name on my bank account did not match. The representative also explained that someone from Compass should have reached out to me and provided me the opportunity to prove the refund did in fact belong to a family member. I was never provided this opportunity. The individual I spoke to on XX/XX/XXXX confirmed that no such attempt was made. When I asked if I could still provide the necessary documentation at a local bank and have my father verify he had in fact asked me to process the refund into my account, I was told the funds had already been returned to the IRS. The representative stated she had left a message for the investigator assigned to my account to contact me. No one ever contacted me.
My father has reached out to the IRS on multiple occasions in an attempt to locate his refund. On XX/XX/XXXXa representative at the IRS stated that the IRS had not received the funds from Compass Bank and that they would perform a trace to try to locate the funds.
On XX/XX/XXXX, I contacted Compass Bank again and spoke to XXXX in the Fraud Department. When I told her the IRS had stated they had not received the funds, XXXX explained that Compass had not returned the funds as they previously stated, but instead had been holding on to them until they could return all funds collected from all customer 's bank accounts at one time. Today, XX/XX/XXXX, XXXX initially stated the funds had not yet been returned to the IRS. She then amended her statement, explaining the funds have already been returned. At this point, I do not have any means to confirm the funds were returned to the IRS.
Both my father and I have spent an great deal of amount of time trying to track down his refund. If Compass would have reached out to me as they should have, I could have resolved this issue the same day. But, no one ever reached out to me. I have been lied to and my account has been grossly mishandled. I completely understand that Compass must comply with the IRS request, but they never afforded me the opportunity to resolve the situation as they should have. The IRS agent my father spoke to on XX/XX/XXXX stated that if we would have been able to clearly identify the refund and prove ownership and that it was not fraud, Compass Bank would not have needed to return the funds. They could have been released to me and/or my father.
|
| 04/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX we had our vehicle and it's contents stolen. This included a shared account card. I had just put my rent money in the account, and then {$350.00} was spent at a smoke shop and gas station we have never been to. It had taken a few days to realize which cards were in the wallet, as this shared card was nearly never used. Therefore the card was not canceled until a few days later, and the charges were made. Getting a vehicle stolen as well as other important documents was a hassle that scattered our attentions, and the card should have been deactivated sooner, and that is a mistake we will admit to. That is the only mistake we made except for choosing this bank. Simple, our BBVA banking company claimed that since I had just put in money, I had logged into my account, and that the funds stopped at " XXXX '' were reasons not to believe me, so my dispute was denied. I replied with the fact that I put the same amount of money in my account at relatively the same times each month for rent. We were also trying to dispute the charges, hense being logged in, and could not dispute them until they were done pending. Additionally, our account was actually - {$5.00}, not at XXXX. Therefore there claims are all incompetent. We have supplied the police report, the evidence of other banks ( doing their job ) and refunding us our money/canceling cards. We have gone to the trouble of pointing out all of the reoccurring payments, and we have talked to multiple people. There is no correspondence with the merchants because, well, that is the banks job and not mine, so we did not think to reach out to a smoke shop who probably would not have done anything for us anyway. I am a XXXX student full time with a part time job, {$350.00} is a lot of money to me, especially in a global pandemic. We are not thieves, this bank is the thief. We have correspondence with Simple on XX/XX/XXXX, XX/XX/XXXX XXXX and sent the last evidence on XX/XX/XXXX, only to receive a second denial today. We made the first dispute on XX/XX/XXXX, and first received a denied dispute notice on XX/XX/XXXX, and then reinstated the dispute the same day. The " important documents '' on the police report include a wallet. Here in NM the police are spread thin, and of course wrote down a vague detailed assessment of what was stolen. This does not allow enough security, and we are set back yet again. Another police report can not be made if there is an error in detail. We can provide the case number and Detective name phone number who can confirm that a wallet was stolen. It was difficult enough to deal with a stolen vehicle and wallet, and now we have everything else settled except for with this subpar company. I look forward to your assistance in getting justice.
|
| 07/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
On today, XX/XX/2020, at approximately XXXX, I tried to cash a check at a XXXX store in XXXX , MI. The check would not go through so they called the check cashing system and the check was denied due to being over limit-.
I called the banking customer service number at XXXX, and let the representative know that I was at the check out and wanted to know if they could provide a authorization code for the check to be processed. She put me on hold and said she talked to a supervisor who told her to document the call. She never tried to find out if she could do an authorization. She never tried to help with answering the question, she just kept me on hold while she made notes in the system. I was not able to cash the check and was not told why by the representative and not offered any help in getting it cashed.
On XX/XX/2020, I ordered a replacement debit card by rush overnight delivery. The card never came, so I called the bank again on XX/XX/2020, and spoke with XXXX, a supervisor, ID # XXXX, with their online banking department. I was told ( via a recorded call ) that the card would not be sent because when it was ordered the system chose my alternate mailing address which is a PO Box . I was told by XXXX that they can not send debit cards to PO boxes. XXXX told me that he would get in touch with the team that orders the replacement debit cards. He put me on hold and a few minutes later I was disconnected from the call.
When I called right back, the toll-free number for the bank XXXX was transferred to a automated message for XXXX wireless instead of BBVA bank. They probably kept me on hold so they could block my number and have my calls sent to the automated message system at StraightTalk wireless.
The issue with the debit card is relevant because without an active debit card on file I am not able to cash checks, change my phone number, update the address or do any other banking transactions.
So for the bank not to get this resolved is highly irresponsible. They are doing everything possible to hinder me from accessing my account, making changes, or spending the money. I believe that there is a third party involved that may be linked to XXXX XXXX and/or the current Trump administration due to ongoing XXXX attacks I have been subjected to by the current POTUS administration. He is trying to score points with his XXXX base by harassing me. Not only have they been sending federal agents out to democratic cities across the nation, but they have been unlawfully monitoring my bank account, phone numbers and sent FBI to spy on me while I was in the hotel, use neighbors to spy and harass me electronically and they may have unlawfully put a tracking device on my vehicle so they can follow me throughout the city.
|
| 04/18/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
On and about XXXX XXXX XXXX , I called my financial lender for an extension for my car payment before the note was due ( which is the XXXX of every month ). I was advised that it will cost me approximately {$95.00} to put the payment on the back end of the note and no interest would be charged for doing so. The representative advised, " We can do two notes if I would like, most of their customers choose this option to give them a little breathing room to get caught up with things. '' I agreed to have two p ayments placed on the back end instead of one. T he process took them around 45 days to complete and in the meantime I continued to receive calls regarding my payment due to the automated service. The payment extension cost me {$2000.00} instead of the {$95.00} I was originally quoted. My interest is supposed to be a fixed rate of 10.93 % for a {$26000.00} car. They ended up charging me {$9800.00} in interest, the two car payments that was supposed to be on the back-end and plus the two car payment we requested to be put on back end of the note. If we had know that the interest rate was going to change and I was going to be charged an additional {$9800.00}, we would not have requested the notes be added to the back end. In the beginning my notes was split between the principal and the interest and since this situation most of my note goes toward the interest with little to no money being applied to the principal in some cases none of it. My payment from XXXX XXXX is missing which I clearly made. They also informed me that I did not owe a car payment for XXXX due to the extension and when I called to confirm I was continuously advised of this fact. I received no calls all month long which was suppose to happen according to them due to their automated service. At the end of the month, I received a phone call asking for the payment for the month of XXXX . I have tried to resolve this with my lender and spoke to seven or eight different representatives a day and supervisors with the promise of a resolution. The lender would never return my phone calls. I have requested them to listen to the recordings of my call when I was provided this information and they have refused. My interest on my car change every month along with the amount being applied to the principal. They advised me it is due to the number of days in the month and that their bank does not withdraw the payment on the XXXX when the payment is due and my automatic draft is setup to do cause my interest to change depending on when they decide to take it out. Please review this information and help me with this matter. I am now upside down on my vehicle and stuck paying an outrageous price for this car.
|
| 12/11/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I got BBVA Clear Points Credit card mail offer two times. It shows that I'm pre-qualified for a BBVA ClearPoints Credit Card. My reservation code is XXXX. Expiration date is XX/XX/2019.
And there are three ways of application. Applying online, by phone or stop by a branch. I called BBVA on XX/XX/XXXX through phone and got an agent replying me I need to apply in branch because I'm not a XXXX XXXX. He told me I'm eligible to apply in branch since I got the mail offer.
There is no local branch near my living place. Hence I drove to Alabama and apply in branch on XX/XX/XXXX. The branch address is XXXX XXXX XXXX XXXX, XXXX XXXX, AL XXXX. The banker helped me is XXXX. At first we try to apply with the code provided. However, it keep showing invalid through their system. We contacted BBVA customer service by phone and it didn't help. After talking with bank manager, XXXX suggest me to apply without code and do a fax application. We did so. I don't get any application number or anything else.
XX/XX/XXXX, I contacted BBVA customer service, they confirmed my code was valid. But they don't find any record about my application and told me to contact branch directly.
XX/XX/XXXX, I contacted BBVA customer service, they told me the fact that branch and online department are using two different systems hence they can not help me at all. I also contacted branch and another agent told me XXXX was on vacation. They will contact me afterwards.
Nobody contacted me. Hence I contacted branch again on XX/XX/XXXX. The manger was there and told me the application is stuck because they actually don't accept application for non-citizens. So my application wasn't processed at all.
1. I did check the reservation code online and it did shows invalid. It's a invalid code from customer end. But XXXX customer service told me it's valid from their end. But the branch system shows it's invalid. It's a false promotion.
2. There is no terms showing BBVA don't accept credit application in branch from an non-citizen. Actually the online application system explicit say " You must be a XXXX XXXX to apply for a BBVA ClearPoints Credit Card online. However, you may apply at a branch. '' And the agent told me I'm eligible to apply in branch on XX/XX/XXXX through phone.
I uploaded 4 attachments.
1. BBVA Clear Points Credit Card Mail Offer scan copy 2. BBVA online application system showing the reservation code is invalid.
3. BBVA online application system showing " This product is only available online for XXXX XXXX. If you are not a XXXX XXXX, please call us at XXXX. '' 4. BBVA online application system showing '' You must be a XXXX XXXX to apply for a BBVA ClearPoints Credit Card online. However, you may apply at a branch. ''
|
| 07/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Previous complaint under ID XXXX. In the Company 's ( BBVA USA ) response, they state : " Your old credit card is still visible through your online banking profile for your reference. We have confirmed that the account currently lists a XXXX balance and the appropriate credits have been applied to your new card account. '' This is factually incorrect. My old account online still showed a {$24.00} balance at the time of the response from XXXX, not {$0.00} like they stated. This is a direct result of incorrect credits being applied to the account ( to the extent of being {$24.00} short ). I called in to customer service representatives who further confirmed the existing balance and verified that the statement was incorrect. Overall, the statement above per their official response is 100 % incorrect and unfortunately further goes to show how little BBVA appearingly cares to resolve its customers problems.
Subsequent to the response I had a {$350.00} refund posted to my credit card account by a merchant for a reimbursement. This results in my current balance of my old account being - {$320.00} ( negative balance ... i.e., BBVA owes me ). This {$320.00} negative balance ( rather than {$350.00} ) is the direct result of BBVA still shorting me the {$24.00} from their fraud refund process. I have called in even subsequent to the CFPB complaint to try to resolve this to no avail. When discussing on the phone, the customer service rep agreed with what I was seeing, said it would be resolved in 2-3 business days, but ... it's now been 2+ weeks and no changes. I even tried to talk to the collections department to see if they could do anything with it, no luck.
BBVA, please please please just credit my account the {$24.00} amount I am owed such that my old account ( # XXXX ) will have a - {$350.00} balance. I will also happily field questions from a customer service representative who is able to ACTUALLY address my issue real-time on the phone or in-person and not just " file a report '' that will be fixed in 2-3 business days and never actually is ( I have been told that at least 5 times other the last 5+ months and not once has BBVA competently/thoroughly addressed the issue ).
Please see attached pdf as proof of existing card balances and activity : $ XXXX for old credit card # XXXX {$0.00} for my new credit card # XXXX ( Can you blame me for not using the new card recently given my nervousness of if it is compromised BBVA will not address my issues? ) I wanted so much to enjoy my BBVA experience as Compass Bank ( its predecessor ) was an icon here in XXXX and especially around the XXXX XXXX community given its founder XXXX XXXX XXXX. Unfortunately, my experience has been the exact opposite.
|
| 04/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
On the evening of XX/XX/2021 I received an email from BBVA USA compass, a bank that Ive been a customer with for the last three years, stating the theyve disabled my access to my checking accounts via online or the app. No reason was given and I couldnt get anybody on the phone until the morning.
The morning of XX/XX/XXXX. XXXX I was transferred to a rude and nasty person named XXXX in the card fraud operations department. XXXX told me my accounts have been frozen and will be closed due to the number of disputes Ive sent it regarding unauthorized charges to my account. Theres only one person in this entire company that can freeze an account per XXXX and her name is XXXX. I have approximately 21 individual disputes totaling {$2200.00} from unauthorized transactions as I have a relative whos present incarcerated at the Georgia XXXX XXXXXXXX XXXX and we speak via email on the XXXX app whos the third party their corrections department sources out emails and phone calls too. Somehow someone got a hold of my card number snd was sending cash to different inmates through XXXX and XXXX which I never have used. Theres other charges such as overbilled hotel charges and other things BBVA already has ruled in my favor and close some of these disputes.
When they closed my accounts, I have a balance of {$6700.00} which consists of my monthly social security earnings and some of my settlement for my backpack my from my social security XXXX case. I also received my stimulus check of {$1400.00} on XX/XX/XXXX the day they decided to freeze my accounts.
I have no access to my money : Im a XXXX veteran whos low income on Social security XXXX. That {$6700.00} is my life savings and I cant even put gas in my car right now, pay my rent, lights, nothing!
The rude people at BBVA said theyd send me a check once they conclude all of the open investigations of my disputes. They said that can take up to 45 days.
This is totally and completely unacceptable!!! I need my money sent to me as quickly as possible! This company has no idea how this has screwed my entire life up and I can be homeless in the next two weeks if I dont pay my bills. Even worst case scenario the {$2200.00} they ruled against me for which they wont still leaves {$4500.00} of my social security and stimulus money I need!!
Theyve discriminated against me for being XXXX, theyve treated me like a common criminal when Ive done absolutely nothing wrong! I want my {$6700.00} thats rightfully mine overnighted to me ASAP!
Please help me with this rogue bank who thinks people have 45 days to get money back thats rightfully theres and they illegally freeze and cant live and will be evicted from their house and lose everything!!!!
|
| 11/19/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Account XXXX 1. The Consumer debt was sold to a Non Register California Debt Purchaser XXXX XXXX XXXX XXXX XXXX based in Texas as of XX/XX/XXXX. The company does not need a license, insurance and bond to collect it's own debts from California consumers. But the company was not register of their entity with the Secretary Of State Of California to do business in California. That is the State Corporate law. I had complain to The Secretary Of State, the State Attorney and to XXXX in XX/XX/XXXX and in XX/XX/XXXX the debt buyer removed the account from all three credit reports due to not following the California Corporate law of registering their entity. The debt is not collectible or other wise the debt buyer would still be on my credit reports. All my complaints that I had filed. BBVA Compass is avoiding my complaints regarding the issue..
2. BBVA Compass had abused my credit files. I had attached all three credit reports from XX/XX/XXXX through XX/XX/XXXX and a few from XX/XX/XXXX to the complaint. I had sent the same reports to BBVA Compass by email and it was ignored. I would like for BBVA Compass to take a good look at all 3 credit reports and let me know what you see. The account is not reporting accurately and it should had been stopped in XX/XX/XXXX when the account was sold. I had filed a dispute and the dispute took more then 30 days. The Account should had been removed from all credit reports. If you have any question please let me know. I hope and pray that you would have compassion and see that my credit reports been misused. It is only fair that the account be removed.
BBVA Compass had said many times in other complaints and emails that they don't have any records of BBVA Compass reporting the negative account on their system. That is why they can not send me copies of the records of when BBVA Compass reported the negative account in Jan through XX/XX/XXXX. It is my word against BBVA Compass because I got the proof of the misused of credit reports. Why deny it? All my complaints that I had filed. BBVA Compass is avoiding my complaints regarding the issue..
3. Because the account is in my name that I did not apply personally online for the consumer credit under a faults income ie Business Projection Income of {$100000.00} to start a business that was less a year old. My income yearly {$10000.00} XXXX XXXX. BBVA Compass knew that. BBVA Compass business partner XXXX XXXX goes online five days a week filling out personal credit application for clients with many banks. If approved BBVA Compass has another costumer. I got proof. All of that should be against the law.
PS I had requested the contact info to the collection manager and it was refused.
|
| 02/19/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I tried to get a home equity line of credit against my home at XXXX XXXX XXXX, XXXX XXXX, TX XXXX to assist in my down payment on my new home at XXXX XXXX XXXX, XXXX, CA. This method was one that was approved by my soon to be mortgage company. I went through my credit union and was approved for the funds. They got ready to process the paperwork, and found that BBVA compass was still on my loan documents in the 2nd position. My credit union contacted BBVA to ask that they remove this from my account. They refused. I contacted them and they wanted me to state that I still owed this amount. I told them that I did not owe them anything, and that they were supposed to complete paperwork within 30 or 60 days of receiving information from the bankruptcy courts and my bankruptcy attorneys ( I completed the bankruptcy process, and it has been cleared for over 6 years or so, I believe ). Because they did not do so, I no longer had a debt that was owed to BBVA. BBVA also tried to sue me in XXXX, XXXX, and I forwarded those documents to my bankruptcy attorneys, and they contacted BBVA 's attorneys to let them know that they did not complete the required paperwork, and therefore I did not owe them a debt.
After that, the debt was removed from my credit and it is not shown anywhere. But, they are not removing their names from my mortgage. I almost lost my home in California because I was not able to secure the loan with my credit union. Below, please find the email that I sent to XXXX Bankruptcy to try to get their assistance again. They no longer have my paperwork, it was turned over to the bankruptcy courts.
XXXX XXXX XXXX To : XXXX Email, XXXX XX/XX/XXXX at XXXX XXXX Hello XXXX Bankruptcy, This vendor is resurfacing . They were contacted by your office around the date of the prior email. When my account was dismissed, I was told by XXXX that they did not submit the paperwork needed to show that I still had an outstanding balance and that I owed them the difference. There was a form, but i can not recall what he said it was. He did contact Compass, and I had not heard anything else from them until recently. They are not even showing on any of my credit bureaus.
I have applied for a loan, and they are on my title, and they are refusing to remove themselves. I feel that this is a violation, and against the law. I would like to have someone send information to them to show that they can not hold my property XXXX for a debt that I do not owe. I am on a tight timeline, and are really needing someone to assist me or direct me.
They need something sent to XXXX. Or they can be reached at XXXX.
My case # XXXX I really appreciate your time.
XXXX XXXX XXXX
|
| 05/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I receive Social Security/SSI benefits. In XXXX of XXXX, the SS Admin. notified me that a bank account at BBVA ( and also USA Bank ) was opened in my name, and someone deposited $ XXXXSocial Security considers this to be my money and it is not. I did not open this account and I had no access to it. The money was apparently withdrawn, but the account was left open. I immediately notified BBVA, the FTC, the IRS, and the local Sheriff Dept. I was told by BBVA customer representative that the account was successfully reported as fraud, and frozen. The rep told me I would receive some documents via email for me to submit to verify my identity. I never did receive anything from BBVA until XXXX, XXXX, ONE YEAR LATER. The email came randomly and I was not expecting it. It was one week after I left urgent emails to the person handling my account, and I specifically asked her to send whatever documents were needed to resolve this to my P.O. Box! So I did not look for this email because it was totally random. The Social Security Administration began sending me notifications that the {$5000.00} means they have " over paid '' me, and they will now deduct {$95.00} each month from my benefits. Finally I made a very aggressive effort to contact the person handling the account by contacting local bank branches and demanding that I make direct contact with the person handling my account. She called me while I was on the phone with BBVA asking to speak to a supervisor so I dropped the call and finally, more than one year later made direct contact with the person handling my account. She told me a new " investigation '' has to be opened. I have submitted all the necessary documentation needed to verify my identity and to verify that I have reported this matter to law enforcement. I submitted two FTC complaints, one for the BBVA account, and one affidavit to the IRS for identity theft. I also provided the case number for the identity theft report from the local Sheriff 's Office. I have spent hours and hours and hours on the phone trying to resolve this issue with customer service reps. Countless times I have been forwarded to voice mail. Although it appears that BBVA has the documentation they need to close this account, I need verification that I can provide to Social Security that this is not my account. Social Security will begin deducting {$95.00} per month effective XX/XX/XXXX as a result of the neglect of BBVA to handle this case. BBVA has completely neglected to resolve this within a timely manner and now they are saying they need to conduct a " new investigation. '' I need to provide verification to Social Security immediately! There is no more time to wait.
|
| 04/17/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I check my account anytime that I make a purchase to make sure that the funds are available and that I don't have an overdraft fee. This morning when I checked my account, there were 4 overdraft charges on my account. I checked 3 out of the 4 and there were funds available when the transactions were made and posted. I then called the bank which they have longer than usual hold times of up to an hour when usually I can reach someone immediately. I waited for a callback and spoke to someone named XXXX with an operator ID of XXXX. He then said that all charges were valid even though I advised that my app and my online account were showing that the funds were available for each transaction. He then proceeded to ignore the questions that I was asking him saying that he was trying to explain each transaction. I listened to one transaction and told him that didn't match up to what I saw online and through my app on my phone. He then said that all charges were valid. I requested a supervisor numerous times becoming more and more irate as the time went on because he refused to put me on hold though I told him that I didn't mind being put on hold. He came back not even 30 seconds later and said that no supervisor was available. So then I told him that I would hold and it didn't matter how long but that I would simply hold and that I also wanted to close my account due to his horrible customer service. He then refused to put me on hold for a supervisor and disconnected the call. I have downloaded my statement as of today XX/XX/18 at XXXX XXXX and my account was only overdrawn once and to that, I am also questioning because of the other erroneous charges on my account. I'm including the charges and also a highlight of when the charges actually came out of my account and the amount left when the charges had come out. I offered to send the same information that I was reviewing with the representative but he refused to accept my documentation. If my account didn't have the funds in there when the purchases were made it would show and if it were negative it would also show. This statement shows that the funds were there, however, the representative was saying that there weren't funds available. Either their online and app is behind and slow or they have inaccurate information in their system. Either way, it isn't the consumer 's issue or fault if they have something completely different in their system than what our online account and apps show. We rely on the information that is provided through their website and their applications so it should be accurate and up to date. We shouldn't see one thing online and be told something completely different when we call.
|
| 11/08/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Company : XXXX Charges on debit card with Simple Bank ( BBVA Compass ) : XX/XX/XXXX - 2 charges of {$190.00} XXXX XXXX {$190.00} XX/XX/XXXX - {$190.00} After disputing the XXXX charges my bank gave a provisional credit then reversed it. Directly after I received 2 additional charges on the same date from the Company. I was confused as to why my bank did not 1 ) suggest I order a new card 2 ) block the merchant as i reported this as fraud. Bank says without additional information they will not reopen case. Will not disclose if they actually talked to the business and what service they are claiming to be providing to me. Since the last 2 charges, a new debit card has been issued. I've reached out to company SEVERAL times throughout XXXX with the contact form on their website as they do not have a phone number to contact. I've screenshot some of thee interactions ( when I began to realize that this was going to be an issue I needed documentation for ) and although a confirmation message shows I will be contacted in 24-48 hrs, I have never received any response. As far as I can tell, this is a social media boosting service. I have a business account on instagram since they charged my account I have tracked my insights and see no change in interactions with my account. Not receiving the services they claim to be providing by the charges, nor do I wish to. I've tried to log on to their site using my information and tried all passwords until I was locked out. They sent me a code to reset however it said I was not able to view my account & had too many attempts. Now my bank will not respond to my attempt to reopen the claim and has not shown me any proof of contact with the company to verify these charges. I keep being told their dispute dept will get back with me and i get a text from a different team member each time either telling me to submit additional information via email, which i have done, or that they are closing the claim with no explanation. I filed a police report on XX/XX/2019 with officer XXXX XXXX. case no : XXXX ( XXXX ). While I was in the police departed, he tried to locate XXXX XXXX online and could not find any trace of the company either. Also showed him correspondence from my bank and he was shocked that my bank was transferring my claim to a different rep with each message/reply instead of one person following up with me. I showed him my banking transaction history and he suggested I file a claim against the bank itself. I gave the bank one week to respond to my claim again, informing them i would be filing a claim against them one week from that date. No action has been taken to protect me as a consumer.
|
| 08/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Update to Compliant number XXXX I wanted to include proof I just found doing research of this scam. If you look on XXXX under XXXX car wrap scam. You will see a link to XXXX that shows numerous of people being scammed the same way. Something needs to happen to stop this. In my attachments you will see several people received the same check made out to them using the SAME CHECK NUMBER that appeared in mine. Below is a copy of my original complaint.
On XXXX XXXX I received a check from a company called XXXX XXXX XXXX to participate in a paid adverting program. The program was to pay me weekly to advertise their company on my car for 3 months. I was to receive the check ( in amount of {$1900.00} ), deposit it, keep my portion of {$450.00}, and pay the remaining to the company that will was my car. On the day of XX/XX/2020 I called my bank BBVA COMPASS to speak with the fraud department to see if they can check to make sure the check is legit and not fraudulent. The employee I spoke with advised me they are not able to check but informed me that at the worst the check would be deducted back out my account it is not a legit check. He also informed me to contact the bank on the check ( XXXX XXXX XXXX ) to confirm funds and to give myself peace. On XX/XX/2020 I called XXXX XXXX XXXX ( listed on the check ), to confirm the check is not fraudulent and to make sure funds for the amount were available. The employee I spoke with confirmed that it was a legitimate check and the amount of funds in the account would cover the check. As the check continued to show as " pending '' in my account I stayed in contact with the XXXX company to keep them updated on the process. On XX/XX/XXXX, I received a return check for the check amount in addition to a {$15.00} return check fee. I received another return check on XX/XX/2020 for the check amount and additional {$15.00} return check fee again. On XX/XX/2020 I reached out to my bank BBVA again to ask fo clarity and was treated as to I was trying to deposit the check over and over. Which I was not, hint the reason of me calling. I was later transferred to the fraud department that treated me as if I did something wrong. My account with the check deposited in and my personal account I share with my husband was then froze and currently still is by BBVA Compass. That is why I asked both banks in the beginning was everything ok not fraudulent with the check. On XX/XX/2020 BBVA Compass deducted {$1800.00} out of my joint account I share with my husband ( which is not the account the check was deposited in ) and deduction {$170.00} out of the account the check WAS deposited in.
|
| 09/04/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I mailed a payment to BBVA Compass in the amount of {$7000.00} to pay off the bulk on my credit card balance on XX/XX/XXXX. My payment was deliver to the company lock box on XX/XX/XXXX. On XX/XX/XXXX ; I made my 1st call to the company inquiring about the check not posting to my account. I was told that I could not trace an un-applied payment until after the due date had past. I asked about late fees and was advised that the company would waive late fees once the payment was applied. As I monitored the account daily ( multiple time ) I was concerned that the check had not posted to the account although it was delivered on the XXXX. I began to call daily and it was not until XX/XX/XXXX I was finally issued a ticket number ( XXXX ) to begin researching my missing payment. I called on XX/XX/XXXX and was told that it would take 4 to 5 business days to get resolution and not to worry about late fees as it could take up to 10 business days for a check to post to the account. On XX/XX/XXXX, I had a late fee post to the account and I called to have the fee waived, inquire about the payment research and made an online payment to ensure there would be no negative impact to my credit. The payment was not reflected on my account until XX/XX/XXXX. I called BBVA Compass on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX regarding this issue and could not get beyond the incompetence of the Customer Service team. I repeatedly asked to speak to someone that could help and got nothing, I verified and re-verified information that agent entered the system wrong and to this date have not received the call back I was promised to resolve my issue ( I provided my cell phone and the number for contact ).
On XX/XX/XXXX the check that I had been asking about arrived in the mail at my home. By this time, I had already asked the issuing company to cancel the previous check and resend another check so that I could pay the bill. That check will be taken directly to the bank for payment today, XX/XX/XXXX.
Due to the inability of BBVA Compass to effectively provide customer service, process payments and provide customer assistance, I have been charged additional interest, received a late fee, and negative information ( late payments and over the limit ) has been reported to the credit bureaus. I want BBVA Compass to make me whole with these fees and interest and correct the reporting to my credit report. Had BBVA Compass done their job, I would not have negative items on my report and there would not have been an interest charge of {$110.00} on my account. I can not get any assistance from BBVA Compass and therefore am asking for your help.
|
| 03/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XX/XX/2021 at approximately XXXX I XXXX XXXX attempted to withdraw XXXX XXXX from an ATM machine in XXXX XXXX, NJ. Upon entering my credentials I was prompted with a message stating " insufficient funds '' I was very surprised and shocked as I've never recieved such message in the past. I then attempted to withdraw again hoping it was machine error but received the same message again.
I then decided to check my bank account by logging on to the phone application to find out I had a total of approx. XXXX USD left in my account, I also saw numerous charges of XXXX USD at various gas stations such as XXXX, XXXX and XXXX at locations I have never frequented.
I have spoken to numerous agents at Simple and I must say I have never experienced such brute and callous treatment when I've been a loyal customer for almost 8 years. I chose Simple because it was something different, a huge change like a breath of fresh air compared to other banks but I feel as though since the bank is in a closing stage the customer is being treated like trash.
A customer service specialist named XXXX was the only truly helpful person and understood my pain although as she stated many times there was very little she could do since the Fraud department was handling the case.
I was digitally robbed and I expected my bank to back me up which has not happened, instead Simple has sided with criminals by not returning my money and closing my account. I have never frequented any of the flagged transaction locations, it's not even my usual behavior pattern. Are these charges ATM withdrawals or are they swiped transactions at a register? How was this investigation completed in a matter of a few days? How was I physically able to make multiple XXXX dollar transactions at the same exact time? Something is fishy here, I believe my case deserves a full in depth investigation.
In closing I am expecting the stolen funds totaling XXXX to be returned to my account, I am also requesting the reversal of my pending account closure. This robbery has unfortunately flipped my life upside down as I can not pay my Bill 's, purchase food to feed myself or my family or purchase my medication because I am a XXXX XXXX.
I am on a fixed income, If I die because I do not have the stolen funds returned and made available to me to purchase my XXXXXXXX XXXX I have informed key individual 's to initiate an immediate investigation and hold " Simple '' responsible for my death.
I am looking forward to some sort of positive resolve so that I may continue living my life free of financial hardship such as this.
Yours Truly, XXXX XXXX XXXX ( XXXX ) XXXX
|
| 06/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
On XX/XX/2019, in a phone call to Simple Bank customer service, I reported that my checkbook had come up missing. I asked the CSR to please make a note in my account about this and not to honor any checks without my consent. Was told by the CSR not to worry, that Simple would freeze any checks that might possibly come through as they would be forgeries. I questioned the CSR about it again and he assured me that I had nothing to worry about.
On XX/XX/2019 Simple processed check number XXXX and deducted {$89.00} from my account even though I had told them 3 weeks prior that these checks were stolen. In numerous calls to Simple over the next two days, I was told different things by everyone i spoke with, but all reps stated that Simple had messed up and somehow this " slipped through the cracks ''. They stated that they would rush putting the money back in my account as I had told them prior to and this was a mistake by Simple. Make no mistake, Simple had taken responsibility for this deduction from the start.
However, things went from bad to worse quickly. Because the account number had been compromised, they froze my debit card, effectively sealing me off from my funds. The XXXX, a representative unfroze my card so I could withdraw {$300.00} in cash from the ATM, and then refroze it, stating I could call back the following day and she would do the same so I could withdraw more cash to pay my rent. The following day ( XX/XX/XXXX ), in over 15 calls and 7 hours phone time, I was never given access to my debit card as promised, and was lied to countless times by different CSR 's. Told it was unfrozen and to go immediately to XXXX to get access to my money. Another one, it's unlocked, go to XXXX and use the ATM. It's in a maintenance state, but will work in 2 hours ... Card is frozen and we can't do anything about it but we can XXXX you a check arriving the next morning ( hours later, oh, it's too late for that now, sorry ). And then closed my account because of my total frustration with all the lies and misdirection.
However, Simple STILL has not refunded the {$89.00} they deducted for check XXXX that they knew was forged and had been notified 3 weeks prior. As of today ( XX/XX/2019 ) I still have not received these funds that they admitted were mistakenly deducted from my account. They asked me to submit an affidavit but never have provided the information about this check to complete said affidavit, along with asking me to spend {$25.00} to have it notarized ... After taking my funds by mistake. Numerous calls and messages to simple has resolved nothing and I want my money back they erroneously took
|
| 11/22/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
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On Wednesday XX/XX/2020, I went to BBVA Compass to deposit funds into my co-workers account because we both have an account at the same bank in which I have been making deposits into her account for the past 4 years. About 8 months ago the branch and other branches required you to show photo ID on all transactions whether its your account or someone else account and I could understand that because it leaves a paper trail on who did what and the time etc. On the date listed above around XXXX the drive through banker told me I forgot to send my identification so I sent it up to her. She had me wait 5 minutes and then she called me Mr. XXXX even though she had my drivers license and asked me was I making a deposit into someone else account ( and my words to her ; mam cant you read I thought you were done and about to say thanks and have a nice day Ive been sitting here all this time and you havent even looked at the transaction can you hurry up I have somewhere to be ). She then had me wait an additional 4 minutes and Im still the only customer and comes back on and asks me whats the last four digits of my social security number. I instantly told her why does she need my social security number on an account I am not an authorized user or my name is not attached too and she said thats a requirement and went on to say I couldnt have been coming to that branch because thats what they have been doing which is a lie Ive never been asked that!!!!!! I have never been asked for the last four of my social and I dont appreciate it being asked. I asked for a manger and she refused to come to the window and she told me she will send me the money back and I can go to another location as if I done something wrong. I told her to fly me the deposit back and send me her information and this supervisor information. I dont know what they have going on at that branch but its unacceptable and put people at risk of having their identity stolen by the banking representatives or someone in the parking lot listening. I went to BBVA on XXXX and XXXX XXXX XXXX and took the same deposit slip and cash sent it up with my ID was there 2 minutes the banker said thanks and have a nice day. I asked her are they required to ask for the last 4 of people social when making deposits if its not their account she said NO!!!!! and I told her thanks and have a nice day. I am a victim of identity theft and have been for the past 12 years and I feel the supervisor and the banker at BBVA copies customers ID to get their XXXX gifts for theyre family members by making customers provide their personal information to them knowingly.
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| 04/12/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I copied the following email that explains what is going on. I had a business checking and savings account with XXXXXXXX XXXX a division of BBVA Compass in XXXX, Alabama. They took money from my account and won't give it back and gave me no reason. They also closed their XXXX XXXX in XX/XX/2021 and now I'm afraid I really will never see my money. I contacted XXXX XXXX today and emailed them. I want a cashier 's check. I just want my money back. It's mine.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX My name is XXXX XXXX XXXX XXXX, Owner of XXXX XXXX XXXX XXXX, XXXX.
On XXXX XXXX I tried to send money to XXXX XXXX XXXX XXXX XXXX amount of {$48000.00}. The local bank manager, XXXX XXXX XXXX would not release the money to XXXX. I have attached a screenshot of the transaction in this email.
Account Name : XXXX XXXX XXXX Bank Name : XXXX XXXX Routing # : Account # : Account type : Checking account XXXX address : XXXX XXXX XXXX, MN XXXX So, I am trying to get my money back. XXXX was told to communicate to me how I can get it back and that is to have my branch send a " hold harmless agreement '' and to get the name and info of someone to speak to directly.
My bank is called XXXX XXXX It's not a branch where you can walk in and deal in person. It's a virtual bank, thereforefore you must email to get any communication started.
I am cc'ing XXXX XXXX in this email in hopes to get that process started so, I can get my money back. It's been a long time since I have been trying to get it back. I have new clients that are coming on board.
I need to finalize this transaction to move forward with them.
I hope and pray you can help me with this.
I just want to point out that my name is real. It's on my ID and birth certificate. I've been accused of committing fraud. Some organizations think I'm using a fake name or a business.
It's a real name, XXXX XXXX XXXX. I have been treated with racism trying to do business and build myself up over the years. Maybe this is part of why XXXX couldn't receive money. I assure you my name is real and if you need a copy of my ID I can supply that. Us Native Americans get treated horribly since assimilation. Some of us like myself are trying to come up out of the pit of poverty that the United States Government put us in. I'm just trying to make an honest living. Noone in my company or affiliated with my company is committing fraud.
XXXXXXXX XXXX, can you reply to all when you respond to this email please?
Most respectfully yours, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX Cell : XXXX
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| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
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Web |
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On XX/XX/2021, BBVA absorbed its subsidiary Simple Bank. In the preceding months, BBVA assured me that the transition would be smooth, and that on XX/XX/XXXX I would be able to quickly set up online access to my account. That simply did not happen.
On XX/XX/2021, I called both Simple and BBVA to try to set up a BBVA mobile account before the XX/XX/2021 hard transition. I was told by a representative of BBVA that Simple customers would not be able to set up a BBVA mobile and online portal before the XX/XX/XXXX switch. The representative also informed me that I would not be able to access my Simple account after XX/XX/2021 at XXXX XXXX
On XX/XX/2021, I attempted to set up a BBVA mobile account, and received an error message. After repeatedly trying to set up the account, I called customer service. At this time I could not check by balance through BBVA or access my account through the Simple App, I seemingly had no way to access my account. On this call, the customer service rep stated that the issue was that BBVA had created 2 accounts for my bank account and that was what was causing the error. They assured me that the problem would be rectified by the afternoon. It wasn't.
That afternoon I again attempted to create my BBVA account, and again I received an error message. I again called BBVA 's customer service line, and waited on hold for more than 30 minutes without an answer. I tried to create an account again later that evening without success.
The next day I called BBVA at least 5 times, and waited on hold for more than 3 hours cumulatively. I tried different BBVA supplied customer service numbers. On one, I got a message notifying me that BBVA 's customer service line was closed until Monday. On another, a representative seemingly picked-up, claimed that they could not hear me XXXX before I even had the chance to say hello ), and then hung-up. Finally, I got through to a representative, who had to reset my account multiple times before I could finally gain access. As part of that process, I was informed that, in order to have the representative perform that action, my account would be locked for 24 hours for " security reasons '' and that I would not be able to make deposits or withdrawals from the account.
While I now have access to the account, and, to my knowledge I have not incurred any fees or lost money as a result of this process, I wanted to submit a complaint due to the manner in which I've been treated by BBVA, and because I have seen reports of other former Simple customers that have been charged fees, or lost money as a result of this process.
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| 03/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I established a new checking and savings account with BBVA XX/XX/XXXX. Shortly after my wife initiated direct deposit of her payroll check to the new BBVA checking account. Two payroll transactions were deposited into the BBVA checking account on XX/XX/XXXX and XX/XX/XXXX in the amounts of {$460.00} and {$1700.00}. On XX/XX/XXXX I initiated a money transfer from the BBVA checking account to a joint checking account that my wife and I have with XXXX. On XX/XX/XXXX I received a text notification from BBVA that the transfer was being blocked and to a call BBVA. I called on XX/XX/XXXX and was told the transfer was blocked because the original direct deposit transactions were in my wife 's XXXX XXXX XXXX name and the BBVA checking account was in my name XXXX XXXX XXXX. Because of this, BBVA stated the transfer to XXXX could not be executed. I inquired as to how the money could be accessed and was told that my wife would need to be added to the account or the original payroll deposits would need to be returned to the sending bank. When inquiring about adding my wife to the account I was told that she would. have to come into a branch. However the closest branch is in Alabama and we are located in North Carolina. So, the only option would to return the funds to the originating bank. I asked to have that done and was told the return funds transfer would be initiated. On XX/XX/XXXX two debit transactions were created against the BBVA checking account in the amount of the two payroll transactions indicating the funds return from BBVA to XXXX XXXX XXXX had been executed. However, after multiple weeks the funds never appeared in the XXXX XXXX XXXX account. In the ensuing weeks, multiple attempts have been made to contact BBVA for help in resolving the issues and tracking the funds or investigating what happened. To date they have been unable to provide an ACH trace number or even the account to which they directed the return funds. On XX/XX/XXXX I initiated a conference call with BBVA and XXXX XXXX XXXX representatives to try and further investigate what had happened to the funds. XXXX XXXX XXXX verified they had no record of the funds being returned. BBVA was again unable to provide the ACH trace number or account number to which they returned the funds. They stated they were not able to provide any other information about the funds or any other assistance in investigating what happened or where the funds were. At this point I would like to file a formal report and have a third party investigation initiated to determine what happened to the funds and have them returned to us.
|
| 08/01/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
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Web |
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My bank, Compass Bank, chose to process all debits on a particular day before processing the credits. This, of course, led to overdraft charges. I went to look at their policy, and found the paragraph below, which basically says that they can process them however they want on any given day, in their total and absolute discretion. No doubt, they use this policy to consistently rack up overdraft fees. This policy is unconscionable and should not be permitted.
This is the policy I found : Processing and Posting Order. You authorize and agree that we may, in our sole discretion, determine the order that we process and post credits, debits and holds to your account. You also authorize and agree that the order and/or manner in which we post credits, debits and holds may vary by product, service, account type or type of transaction. You also authorize and agree that we are allowed to pay or authorize some credits, debits, and holds, and decline or return others, in any order we deem appropriate. The order in which in which we post credits, debits and holds to your account may not be the same as the order in which you make the withdrawals from or deposits to your account. You agree that any order in which we process and post credits, debits and holds to your account will not be an abuse of discretion. If two or more items are presented for payment from your account on the same day, we may pay or charge the items to your account in any order without regard to any contrary instructions from you, even if paying a particular item or items causes the available balance for your account to be insufficient to pay one or more other items that otherwise could have been paid, which may result in the occurrence of additional or other service charges that otherwise may not have occurred. We may pay items drawn on us, debit your account for any service charges and other amounts that you owe us under this Agreement or otherwise, and we may exercise any rights of set off we may have against the account before we pay any other item.
If an item was initiated at a point-of-sale terminal or a XXXX transaction or ATM, you agree that we may charge the amount of the item to your account or place a hold on your account in the amount requested by the merchant immediately upon authorization of such transaction, even though we have not then actually received the item for payment. We will make payment for a transaction only after the actual transaction is presented to us physically or electronically. Each such hold will reduce the Available Balance in your account by the amount of the hold.
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| 06/15/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I attempted to wire transfer the remaining balance for a XXXX to the XXXX company from my branch office at BBVA compass on XX/XX/2016. Wire transfer paperwork indicated funds available on XX/XX/2016. On XX/XX/XXXX when the funds had still not arrived in the recipients bank account, I requested a trace through BBVA. At this point BBVA still does not know where the money is, and can not produce any proof that the money has been transferred from the intermediate bank to the bank in XXXX XXXX. BBVA Compass system for tracing the money is almost guaranteed to be non-productive. I have spoken to the wire transfer department twice on the phone, to be told on each occasion that they are not allowed to tell me anything - that I must speak to someone at my branch office. I have spoken to a branch associate every day for the last 7 business days, and while she has been very polite - she is not capable of doing anything any more that sending a request to the same wire transfer department that is not allowed to tell me anything and wait for them to resolve the issue and revert back to her with an answer. I have spoken 4 times to my personal banker that BBVA Compass assigned to me, and the only assistance that the personal banker is able to offer is that this will be resolved, but she is unable to perform any more research than the branch associate. Yesterday I met with the VP of the branch that I bank at with the same results. The VP of the branch indicated that it would n't matter whether I spoke to her boss, or her boss 's boss, they would all be dependent on the wire transfer department to resolve the issue. The intermediate bank is XXXX XXXX XXXX, and none of the personnel from BBVA that I have spoken to has ever picked up the phone to speak to a representative at XXXX XXXX and secure a copy of a confirmation that XXXX XXXX has forwarded the money.
The current steps that the bank are taking are to try and retract the money back to my account. The system for retracting the money is to send a request to XXXX XXXX to be forwarded to the original destination bank to request to get the money back. Given that BBVA has no idea if the money is still at XXXX XXXX or lost at the destination bank, and is unable to show any proof or confirmation documentation of where the money is other than not at BBVA, I dont have much faith that I will ever receive this money again, or ever learn of its final destination.
XXXX - there should be a better system in place to ensure that banks that make international wire transfers should have to be accountable for knowing where the money goes.
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| 09/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
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Web |
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BBVA Compass ( the Bank ) refused to provide me with substitute checks copies for your XXXX Checking Account ( # ... XXXX ).
A certain number of checks were paid out of my account but the Bank will not provide me with copies of the cleared checks. I have also requested all of my funds currently being placed on hold/restricted/or otherwise be release to me immediately every single time I make callas to BBVA.
Bank records show the XXXX Checking Account ( # ... XXXX ) in question was charged off on XX/XX/XXXX with a balance owed of {$230.00}. You also had two other deposit accounts ( # ... XXXX and # ... XXXX ) which were charged off on XX/XX/XXXX with balances owed of {$1300.00} and {$15.00}, respectively. Between XX/XX/XXXX and XX/XX/XXXX, a total of thirteen ( 13 ) checks were presented to this account ( s ) ( # ... XXXX and # ... XXXX and XXXX and were all allegedly returned unpaid.
The checks that were presented to the account are as follows : XX/XX/XXXX Check # XXXX {$59000.00} XX/XX/XXXX Check # XXXX {$10000.00} XX/XX/XXXX Check # XXXX {$1000.00} XX/XX/XXXX Check # XXXX {$1000.00} XX/XX/XXXX Check # XXXX {$55000.00} XX/XX/XXXX Check # XXXX {$10000.00} XX/XX/XXXX Check # XXXX {$10000.00} XX/XX/XXXX Check # XXXX {$60000.00} XX/XX/XXXX Check # XXXX {$11000.00} XX/XX/XXXX Check # XXXX {$10000.00} XX/XX/XXXX Check # XXXX {$5000.00} XX/XX/XXXX Check # XXXX {$27000.00} XX/XX/XXXX Check # XXXX {$9800.00} On the memo portion of the checks, it states either for setoff and adjustment or Paid in full, for setoff/adjustment.
Lastly, some checks appear to be electronically generated via computer with the routing number and account number for BBVA Compass but have the financial institution name listed as XXXX XXXX XXXX which were remitted in error and explanation given to XXXX at BBVA.
Notice is hereby given that BBVA has forbidden me from ever entering any bank location. Ever!
" Due to your behavior during one of these visits to the XXXX XXXX Banking Center on Tuesday, XX/XX/XXXX, the Bank has made the decision to revoke your privilege to enter and/or contact any BBVA Compass property. Contacting includes, but not limited to, telephone calls, emails, and social media direct messaging. Further appearance and/or contacting shall be considered trespassing and/or harassment, and the Bank will seek all remedies within its power. A No Trespass/No Contact Notification Letter with this information was sent to your address of record on XX/XX/XXXX. A copy of the No Trespass/No Contact Notification Letter is attached to the CFPB portal for your review. "
|
| 10/06/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
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To Chairman and CEO XXXX XXXX XXXX : I called your customer service number at approximately XXXX, on XX/XX/2016. The hold time was very extensive. Subsequently, a representative who provided the name of XXXX answered, and then verified by password and other information. I seldom dial your Customer Service Department ; however, upon reviewing my online account, I noticed that a NSF charge dated XX/XX/2016 was assessed to my account. I asked XXXX when the returned item was presented to Compass Bank for payment. XXXX told me to hold for a brief moment, and before I could respond, he had placed me hold. After holding several minutes, XXXX hung up. I want the call reviewed. And I want XXXX discipline.
Basic customer service training should require that Compass ' telephone representatives ask to place a customer on hold, and then wait for a response. Further, under no circumstances should a representative hang up on a customer, particularly since he knew the office would be closing soon. Presumably this is why I was placed on hold and disconnected. Further, the question that I asked, should not have required that XXXX place me on hold at all, considering on the previous day, I asked the same question inside a Compass branch, and the teller check the records in a matter of seconds.
Regarding the issue of why I called. I visited your branch location at XXXX XXXX XXXX, XXXX, TX XXXX on XX/XX/2016 and made a {$200.00} cash deposit. My receipt is time stamped XXXX. I asked the teller to advise if there were any pending items or NSF items. He checked and advised separately that there were no pending items, nor recently returned items.
I submitted an electronic check late XX/XX/2016 for {$1200.00}. On the morning of XX/XX/2016, when I realized other items had cleared overnight, I made a deposit to cover the outstanding check of {$1200.00}. Yet, there is a NSF Fee assessed on XX/XX/2016. I want documented proof of when the electric check in the amount of {$1200.00} was presented to Compass Bank for payment. Considering how long I have had an account, with direct deposit, with this company, the {$1100.00} balance, prior to the {$200.00} cash deposit, should have been sufficient to pay an item in the amount of {$1200.00}, without me having overdraft protection. I know that you could have assessed the fee and still paid the item. I recognize that Customer Service may not be your company 's focus. Perfectly, acceptable, as I can remove my direct deposit from your bank. However, I do want a document reflecting when my check was presented to Compass for payment.
|
| 06/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
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Web |
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My wife and I were both customers of the online bank named Simple that was backed by BBVA. BBVA was, I believe, acquired by XXXX and decided to shutter Simple. We were informed all of our accounts would be converted to BBVA or need to be closed. As soon as a new financial institution was chosen ACH transfers were initiated and were completed. I began what turned into multiple attempts to contact BBVA to close both of our accounts as well as our joint account. Three days in a row I sat on hold for WELL OVER an hour ( the first day I called multiple times and the results were the same ) while consistently told my time was important to them. Each time the line would eventually pick up ... only to drop the call and hang up on me. This same process happened the week following as well. Given my accounts had clearly been emptied and they weren't concerned enough to properly staff I gave up expecting that they would simply close the accounts.
I've since received overdraft fees ( which would not exist were I able to close my accounts ). I again attempted to call but now BBVA will only answer calls during normal business hours. Given that I work during those hours as well that's not feasible. Even if I could find the time to do so it would be at my expense during MY business hours. I do not have an online account with BBVA as I never intended to be their customer.
Frustrated, I sent a certified letter via USPS instructing BBVA to close both my account as well as my wife 's account. This was received by BBVA as can be confirmed with USPS tracking number : XXXX.
As they continue to harass me with mail I would like to let BBVA know that we know that life gets busy and the unexpected happens. They can contact me after XXXX CST to the phone number they would have on file. Their failure to complete a conversion process for myself and many others ( per the non-stop string of complaints visible online ) is not my fault. THEY are a BANK. This involves peoples finances which include things like ensuring they can pay for medical care, cover their mortgage, and all the various things we rely on banks to provide. BBVA failed their customers ... of which we never intended to be. We were Simple customers and attempted to leave per the methods THEY informed us to take. I simply refuse to expend additional personal time ( at MY financial expense ) on something that was not of my own doing. I attempted to close accounts as I was instructed to do so. My accounts were empty. We took every reasonable action AND BEYOND to prevent and further STOP additional actions.
|
| 06/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
XXXX XXXX XX/XX/19 Hi XXXX, Please refer to the message titled " Please Verify Your Account '' We no longer will be able to assist you in these additional threads.
Thanks, Simple Support =================================== This is the latest response they sent to me. It appears that since the account isn't verified, the account that they refuse to verify despite a copy of my driver 's license and social security card, they intend to just hold my money as long as they feel like it.
A screenshot of the response I received after the above message is attached. Showing, apparently, no intention of communicating with me or returning my money.
On XX/XX/19 I opened an online account with simple.com. I deposited $ XXXX with two $ XXXX deposits. On XX/XX/19 the first of those deposits was processed. Shortly thereafter I received an email saying my account had been frozen and required verification. Despite being told it takes one day to complete the verification, it has now been over three days and I still do not have access to my money. If you've followed along, you will have realized they had over a week to verify the account and only decided to do so after they received the money I sent to fund the account. Once they received those funds I was almost immediately contacted and told my account was frozen for verification. The account had been open for NINE DAYS at that point. They refused to accept the information I sent for verification, including very personal information such as my driver 's license and social security card. Despite receiving sufficient information to verify my identity, they demanded still more information including mortgage info and more which is not even applicable to my situation. After being told everything should be resolved in one day, I spent much of the second day dealing with their incompetent and condescending employees. I was informed that they would not give me access to my money, or allow me to close the account in question. We're talking about XXXX XXXX DOLLARS HERE. After business hours I received an email from a XXXX XXXX saying they would not accept my calls to address the situation. The next morning I realized my phone number was blocked so that when I called I would be disconnected immediately. As of this time, I can't reach them by phone and they ignore my emails. Of course, they are still holding my XXXX XXXX DOLLARS and denying access to my funds while providing no banking services whatsoever. I WOULD CALL THIS A THEFT OF MY XXXX XXXX DOLLARS. I WANT MY MONEY!!!!! WHAT KIND OF COMPANY IS THIS?????
|
| 12/19/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/18, I attempted to make a mobile deposit in my checking account with XXXX. Because the amount exceeded the mobile deposit limit by {$340.00}, I called support and asked for an increase. They told me that they did not provide increases above the amount I had. They suggested I cash the check elsewhere. The mobile app gave instructions for deposit by mail. It listed two addresses, one was a PO BOX , and the other was for overnight delivery. I endorsed the check and mailed it out two-day priority mail to the overnight address.
Using the tracking number, I discovered it was not delivered until Monday, rather than Friday as promised. On the app, the instructions for deposit by mail clearly state '' Once your check has been received, up to {$200.00} of your check deposit funds will generally be available within one business day. The remainder will generally be available after another business day. Check deposit amounts greater than {$5000.00} may be held for an extended period. '' So, I called on Tuesday, XX/XX/18, which was one business day after the date it was delivered since there was no indication that the check had been received. The agent I spoke with told me that she could not confirm receipt of the deposit, and she told me she could give me no time frame for how long it would take and that they would know it was deposited when it showed on my account. I asked could they not at least confirm it was received at the correct address. She told me that she could not. I asked what remedy I had and she assured me that it would be processed soon.
I called today, XX/XX/18, a full two business days after they received it according to USPS, and the agent placed me on hold and told me that " in her experience, it can take three business days before it is processed or shown in the account. '' I asked could she not confirm it with the processing center that the check was received so I don't have to worry that it was delivered to the incorrect address. She told me that she " could not check with the processing center until 10 business days after the tracking number delivery date. '' So, I am going into XXXX without any access to my funds, and also without having any idea whether the check was received at the correct address. None of this information was available to me or I would not have deposited the check via mail. I expected to have access to part of the funds " one business day after received '' as their app stated. This is insane that they won't even check to make sure the check was received until 10 business days after delivery.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
BBVA USA was the parent company of Simple Bank. BBVA chose to close Simple earlier this year and planned to transition remaining customers to BBVA accounts.
The transition was set to take place on Saturday, XX/XX/XXXX, and Simple customers were told this would be a seamless transition and, aside from the name change, we would not notice any difference. Simple customers were told there was nothing we could do leading up to the transition and it would all come together on the day of.
XX/XX/XXXX rolls around and no one can access their bank accounts. BBVA did not reach out to the transitioning customers to make them aware there was a technical difficulty. In addition, no one could get through to customer service because they were closed. They never should have a transition on a weekend, let alone a transition without any customer support available.
I went three days before I was able to access my bank account and my money. My card had been lost a few days prior to the transition so not only had I been unable to order a new one, but I also could not monitor my account for any suspicious purchases.
I was lucky to gain access to my account on Monday, XX/XX/XXXX. Others are still not so lucky. With many still unable to even get through to customer service.
We are now five, almost six, days into this transition and BBVA still has not communicated directly with their former Simple customers. We have had to seek out all information ourselves via their XXXX and XXXX accounts which are only updated about once every 24 hours. They have yet to send an email out explaining what happened, what they're doing about it, and what to expect forward as well their fees are. We're coming from a bank that did not have any fees, so they absolutely need to share this information with us.
In addition to not directly communicating with their customers, they also changed our routing number - something they have been saying would not be done. This has caused people to miss paychecks and miss payments.
BBVA has proven that they can not be a trusted financial institution. There has been very little communication ... their XXXX and XXXX posts have many words in them, but they say essentially nothing. BBVA has taken massive blunder and it made the customer 's job to fix.
At this point, it's been almost a week and BBVA has yet to even apologize for essentially storing their customer 's money in a black hole.
I've already taken all of my money out of my accounts. I did it via XXXX because I couldn't even trust them to handle a simple transfer correctly.
|
| 11/11/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
In accessing business accounts via internet the Monday morning there is record showing the account holder having logged-in right after XXXX, Sunday morning ( ~ 32 hours earlier ). NO money had been moved out of the accounts.
Only one PC is used for online banking, no mobile devices, no accounting/financial software interacts with online banking, and only one user with access. Log-ons are registered by user, and the likely reason that this " unfamiliar '' log-on was noticed - and which has never occurred before.
Go to the local branch office, and they contact their online banking and fraud depts.. This is the first time it is confirmed that we did indeed not log in ( i.e., our profile had not been used for the log-on ), but it was recommended that all accounts be closed and new ones opened. More than an inconvenience in itself, but my problems start when I insist that I want to know more about the log-on. Why treat symptoms when the cause of the ailment is unknown.
Among the many bank representatives I have spoken to over the last two weeks I have repeatedly been told that this was caused by mobile apps or bank system updates or financial software logins, but incidentally, more than one of these reps. have happened to mention that they do not see the particular log-on from their side of the system?? This I would have thought would ring alarm bells with a bank, especially when I am sitting with proof ( a screenshot ) that shows their own system having made an entry on our account profile that tells us that the user logged into the accounts/ account profile at this particular time. The screen shot was initially shown to the branch rep. who initiated the closure of the accounts, and it was later forwarded to the bank 's online-banking dept. ( attention one named person ).
Why do I pursue this? Simply because I do not know what the log-in event represents so why set up new accounts, and with the bank not being able to even see the log-on event, they are in no position to explain it ( yeah, right ). The owner of the system is clearly in a position to tell what triggered a log-on message to be left in the account profiled. But, I am expected to accept that they will not explain what happened ; I shall just remain ignorant and set up new accounts - and blindly trust the bank in spite of this event?
A system update event has been provided as the most common explanation by the reps., but not one rep. has confirmed that they are being overrun by customers calling because they all have found log-on events because of a system update.
|
| 03/16/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I arrived at BBVA Compass Bank on or around XXXX XXXX to apply for a home loan. I was greeted by XXXX XXXX. She asked me my financial situation. I told her. I also let her know that I do have rental houses in an XXXX, and they are not in my name. I was then asked to wait a few days so they can determine if I will qualify for the loan program.
On XXXX XXXX I received an email from XXXX XXXX stating the following : -- -- -- -- -- Forwarded message -- -- -- -- -- From : " XXXX : XXXX XXXX, 2017 XXXX Subject : Question To : " XXXX ; Cc : XXXX just said as long as you do not reside in your rental ( s ) then you are completely eligible for the no PMI program we discussed.
Sincerely, BBVA Compass XXXX Mortgage Lending - Mortgage Banking Officer Mobile : XXXX Fax : XXXX, AL XXXX I let her know that I do not reside in my rentals. She told me everything was good to go. I received a phone call about a week later stating the underwriters want to know why I am buying a {$90000.00} home and not a {$200000.00} home. She then requested for me to send her in writing why I am buying a {$90000.00} home. I wrote the letter and faxed it over to her.
She called me a few days later and stated that the underwriters do n't believe that I am going to be using the home at XXXX as my primary residence and they denied me the loan. When I requested that information in writing for the basis of their decision, they sent me the explanation that is attached which is for review.
The reasons they denied me have no ground, bc the State Tax Lien was put on my credit in error and I have letter from the director of the State of Alabama stating that, so they released the lien, but it still shows on my credit. The other reasons are completed inaccurate b/c I lived in my previous home for 9 years, owned multiple cars and trucks, and have loans in my name. They also stated that my account balance does n't exceed my credits, which is completely false again. My credit balances are around {$15000.00} give or take and my account balance is over {$23000.00}.
After going back and forth with them over the past two days and trying to reach out to certain people over the phone, I sent an email to XXXX. I have also attached for your review showing the response and why I am being denied, which is based on their " guidelines '', which I have not received anything in writing that they are claiming is in the " guildelines ''. I have waited over 2 weeks for this loan to go through. Since then, the rates have gone up and I am being denied for a loan that I clearly qualify for.
|
| 05/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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|
|
Web |
|
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A company called XXXX XXXX contacted me ys from today XX/XX/2019, claiming they could resolve my past credit card accounts issues with my debts and they can lower it to 0 % interest. I told him that someone called me already from the same company offering me this deal and I turn it down a few months back in XX/XX/2019. He replied I could help you reduce all your credit card. I told him no several times on the phone but he was very persistent in helping me. He asked if I can give just 4 the last number of every card has a high balance. I went and gave him what was requested and he gave me the correct amount on each statement. I then asked him you can really remove all this and give me 0 %. He replied all will be wiped out and we will send you a credit card with 0 % and pay off your balance. I asked what was the catch on this only one-time fee to the bank that will send me a new card of {$1500.00}. Well, I said okay and what's next step he replied a verification process and a confirmation for the fee will be given after all done. Well, he called the verification department and I was transferred to a XXXX XXXX, who asked me to repeat my information given to the first representative. I gave her my name, address where to send information and credit card, also my cell and repeat total balance which was {$7400.00} not including the fees of {$1500.00} = {$9000.00} total to be paid and {$120.00} fees to bank for processing this. = {$9200.00}. She said will be giving me a confirmation which she provided afterward ( XXXX ) and that together this amount will be charged one time to a credit card on the file ending in XXXX which belongs my own bank called Compass Bank. I was asked for the bank contact to debiting this fee. I gave her my bank but security seen it as fraud and contacted me on my other line and asked not to do this. I asked the person at my bank why and she said this isn't real and they could be later. I let Mrs. XXXX know to stop all and then was pass to a XXXX who was using verbally profanity because I refused to do this. I asked him to stop all and that I decided not to go with it. He refuses to listen and hung up on me. A few days later I was charged {$4100.00} to my XXXX card which I had to pay. I called the XXXX XXXX XXXX XXXX and had a deputy come and visit me and was provided a case # XXXX. I believe this company needs to be called on there not only unprofessional and lied and deceive others. I believe they need to be closed down according to several website information concerning there complaints already field.
|
| 02/21/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
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|
Web |
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|
Hello, I received the below email from BBVA on XX/XX/XXXX : " This might be the easiest {$25.00} you'll ever earn.
We noticed that you haven't taken advantage of your BBVA Compass checking account of late. Which is a shame because it has great features that can make your financial life easier to manage. You can access your account now with our award-winning Mobile App, online, or by visiting a branch near you.
Simply bring your checking balance to {$100.00} by XX/XX/XXXX, and, if you still have {$100.00} in your account on XX/XX/XXXX, we'll deposit {$25.00} in your account within 90 days. '' I raised my checking account with them to {$100.00} on XX/XX/XXXX.
I reached out to them today and they said I do no qualify " REPLY : Dear XXXX XXXX, Thank you for contacting BBVA Compass regarding the status of your Promotional Bonus.
We would first like to thank you for choosing us as your bank, as we do value your continuing patronage.
Upon reviewing your account ending in XXXX, we have verified that you do not qualify for the {$25.00} Increase DDA Balance Offer. This is due to you having a Promotional Bonus deposit into your account within the last 12 months of receiving this Offer. Your last Bonus was deposited on XX/XX/XXXX for {$200.00}. As a result, no Promotional Bonus will be provided at this time. '' The rules of the offer at below of the email.
" There is a maximum of one ( 1 ) bonus per household. This offer is not combinable with any other bonus offer. You must be a BBVA Compass consumer checking primary account holder who received this communication by ( email/mail ) from BBVA Compass. To qualify you can not have received a cash bonus in the past 12 months. The {$25.00} bonus will be deposited to the primary account holder 's checking account within 90 days of meeting the bonus requirements. Account must be open and in good standing with a balance of {$0.00} or more at the time of bonus payment in order to receive the bonus. BBVA Compass may report the value of the bonus to the IRS as required by law. Any client whose tax status would require BBVA Compass to impose tax withholding of any sort will not be eligible for this bonus. '' Per their response my cash bonus for opening the account was provided on XX/XX/XXXX and was targeted per email for this offer and the eligible payout was XX/XX/XXXX which is over 12 months from last bonus date. BBVA should not target people not eligible for bonuses even if doing all of the requirements.
I've held funds in the account just to satisfy these requirements with BBVA.
|
| 01/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
Servicemember |
|
I bank with BBVA Compass and have been with them since they bought out my previous bank XXXX. In total, I have been with them for 14years. BBVA Compass charged me two overdraft fees on two seperate occasions on pending debit transations that were not cleared leaving my account balance in the positive.
The current charge I am refering about happend on XX/XX/XXXX. My paycheck was electronically deposited into my account the next day before the pending charges cleared keeping my balance in the positive and I was charged a NSF charge on XX/XX/XXXX after my check was in my account. The last balance my account shows prior to my check being deposited was a positive balance of {$53.00} When I reached out to BBVA compass questioning the {$38.00} NSF charge via their banking app, I did not get a response from them for about a week and half. In the intrem, pending their response, I called the local branch where I was refunded the {$38.00} on XX/XX/XXXX. I finally received and email stating I had received a respone to my message. The message did come through on XX/XX/XXXX and it stated that the charge was vaild and I would not be refunded the {$38.00} NSF charge. I responded questioning how could they charge me a NSF charge when my account balance never went negative but that I had worked it out with my local branch and the money was refunded. On XX/XX/XXXX I get a response via the banking app stating " We understand that your account was reflecting a sufficient balance at the time the debit was drafted from the account. However, when the debit posted to your account, there was a pending balance. The amount that was pending was a total of {$67.00} on XX/XX/XXXX, for your account ending in XXXX. as a result the available balance was not suffiient enough to cover the following debit : 1. # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Due to this, the charge is valid. However, we have extended to you a courtesy refund in the amount of {$38.00} as of XX/XX/XXXX. '' I responded with I had a pending incoming ACH deposit ( my paycheck ) for {$1300.00} that my company sent out on XX/XX/XXXX and was pending until it cleared on XX/XX/XXXX ( before the NSF charge was received ). Which is why I beleive I was refunded the NSF charge as a " courtesy. '' I then received a message on XX/XX/XXXX stating my complaint has be submitted to an Escalation Specialists that would contact me withing 24-48hrs. I did receive a call and was unable to answer due to work, and due to XXXX holiday I havent been able to return their call until today XX/XX/XXXX.
|
| 08/10/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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|
Web |
|
|
In XX/XX/XXXX I contacted BBVA Compass Bank regarding my HELOC. I advised that due to several factors ; loss of a job, extended unemployment and closing of a business, I could no longer afford to pay my normal payment. I was able to put 2 payments to the end of my loan and apply for a modification to address ongoing payments. On XX/XX/XXXX I submitted a Borrower Assistance Package and asked for a temporary modification. Over the course of approximately 2 months I provided all additional requested documentation and waited for what I hoped would be a positive outcome. On or about XX/XX/XXXX I received a letter dated XX/XX/XXXX that my request for a modification was declined because the underwriter felt I could afford my regular payment. I also confirmed this via telephone conversation. The information provided showed that my average gross monthly income was approximately {$5000.00} and that my estimated expenses were {$5500.00} not including food, utilities and medical expenses. I have seen a lot of loans in my career and this does not equate to anything a lender would approve. My debt-to-income is over 100 % based on these # 's. I do n't believe the underwriter gave my request fair and accurate assessment. Interesting that as part of the declination letter they gave me options to add to my loan balance to increase my payoff later or to increase my monthly payment higher than what I was looking to obtain relief from. In the mortgage business I have seen dozens of borrowers who were in much better financial ( income ) than I am and have obtained for lenders who were interested in helping customers who had a long record of on-time payments. This is the only time in my entire life that I have been faced with this financial crisis. This was not due to financial mismanagement but due to unforeseen life occurrences ( laid off from job, unemployment and failure of a business ). I believe their approach is to deny modifications to build up amounts due on homes that have some equity, knowing they will get more funds later or to keep loans that pay a higher rate to accumulate interest. My rate was already high at 6.25 % and they have now raised the rate on my mortgage to 18 %. My balance has gone from approximately {$97000.00} to almost {$100000.00} in just 3 short months. How can this be legal and how can this be the alternative to a justified modification? I am asking for assistance to mediate this request for a modification and to determine whether their process, increased interest rate and declination was legal.
|
| 08/27/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Despite plenty of funds available, Simple suddenly froze my account without ever informing me and has ignored all messages and phone calls requesting an explanation or status update for 26 days now.
On XX/XX/2019, I received an email from XXXX titled " XXXX XXXX secure email message from Simple ''. Because the domain name XXXX did not align with the domain for the Simple Finance checking account I have ( simple.com ), I suspected it to be a phishing scam. Nevertheless, I logged into my Simple shared account and found no notification whatsoever that there was any secure message waiting for me. So I ignored the email.
In the following days, I realized that I could no longer use the remote check deposit feature of my Simple shared account but thought that maybe it was a temporary issue. On XX/XX/2019, I raised this issue via Simple 's in-app support messaging.
XX/XX/2019, a scheduled transfer from my business checking account to my Simple shared account resulted in an error. Also on XX/XX/2019, I received a reply to my support message that directed me back to the secure email message.
So I went back and found the secure message, which asked me to verify my identity ( even though I already verified my identity when opening the account ) via color photos of my Social Security card, government ID and bank statements from a linked external account. I responded with those documents on XX/XX/2019, but I have never received a reply. I also called Simple by phone that day and was told I would receive a timely reply.
On XX/XX/2019, a transfer from my Simple shared account to a trading account of mine was reversed, generating a {$9.00} fee.
Also on XX/XX/2019, an automatic debit from my Simple shared account by my Internet provider was returned, generating a {$30.00} fee.
So I sent a follow-up reply to the secure message on XX/XX/2019. I have never received a reply. I also called Simple again on XX/XX/XXXX, and the customer service representative confirmed that my secure message had been received. I was told I would receive a timely reply.
After calling numerous other financial institutions to cancel or change automatic debits or payments, I called Simple a third time on XX/XX/2019 The customer service representative provided no information except to again confirm that my secure message had been received and reassure me that I would soon hear back.
It is now XX/XX/2019, and there has been absolutely no response to my repeated requests for a status update and explanation. My account remains frozen.
|
| 01/23/2017 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I am a victim of online scam, Met a person online, I needed some money to pay my bills, he said he was going to help me.I trusted him and gave him my personal information. He than sent me a check, Told me to deposit it in my bank account. it was for a about XXXX, He said I could keep XXXX for my bills and to send him the rest. well like a desperate fool I did just that, I was so happy and relieved for his help. I had gotten a 3 day notice. He told me I should deposit it through Atm window, at my bank, Which was XXXX XXXX XXXX, I did as told, However I only got XXXX, back I was grateful for that, I went and paid some of my bills. With the XXXX, Well my happiness turned into everything but, When the bank called me and told me they were going to close my account, because the check was fraudulent, The bank said they would red flag me and I would not be able to open a bank account ever again, And that I needed to pay that money back ... Now I was more in dept Than before, I had no Idea. I called the police and made a police report, Submitted to the bank, The police were very helpful, after I explained that I was scammed, I felt like a fool. They reassured me That they would let the bank know that my actions were not intellectual. This happened about 6 months ago, I have not payed them back, I am on a fixed income with social security benefits of XXXX per month, I explained to the bank, They were not hearing. I suffer from XXXX, XXXX, and XXXX, I got XXXX of XXXX and being XXXX, I isolated myself for months still am. The police advised me to apply for life lock. And I did, because I was afraid he would steal my identity too, I had given him all my personal information, address, social security, Bank account information, he had told me he would deposit money in my account, It was all lies, I tried to open a bank account online with BBVA, for their second chance program, In hopes that i would be able to apply for a online loan through XXXX XXXX, And catch up to some of my bills which are still outstanding ... However your program or XXXX gave me a negative credit score. I feel like I take XXXX steps forward, just to be pushed XXXX steps back. How am I suppose to ever get out of this whole, Being a senior minority woman with a XXXX I feel stuck. Please tell what my rights, If any, How I can resolve Bank issue, My charactor is tarnished with all banks, I do n't know what to do .... Please help me get my dignity back, So I may be a part of this society ... Thank you for taking the time to read my story ...
|
| 05/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I have 2 BBVA Compass accounts, 1 is a money market and the other is a checking account. I use my checking account at Compass as the main account that pays my mortgage so I do not use it as frequently as my other bank accounts. On Friday XX/XX/19, I submitted by mortgage payment through my mortgagor 's website. On Sunday, XX/XX/19, I went into XXXX 's XXXX to purchase cookies for my children. I only had my Compass debit card which I used for the transaction. After purchasing the cookies we went back to the car and while eating our cookies I transferred money from my money market to my checking to make sure that there would be enough to cover my mortgage payment. On Friday, XX/XX/XXXX, I checked my Compass account and noticed that they returned my mortgage payment. I was furious and called BBVA Compass in XXXX, TX and spoke with branch manager XXXX. He looked at the account and told me they were " real time '' and there was not enough funds when the payment was presented to the bank. I explained that I immediately made the transfer and the funds should have been immediately available. He could not explain why the payment was returned. He offered to refund the fee, which he did, but this was not enough because I want to know what happened. They did the same thing to me in XXXX, returned by mortgage payment even though the funds were there. He offered to contact their " Customer Resolution Department '' and stated that it would take 2 business days. I called XXXX on Tuesday, XX/XX/XXXX, as he did not call me back. He explained that the account to account transfer was not completed till Monday XX/XX/XXXX and this is why my mortgage payment was returned. I advised him that the payment was not returned till Tuesday XX/XX/XXXX and he told me on XX/XX/XXXX that they are real time, so an account to account transfer should be immediate. He stated that when the payment was presented the funds were not there. I said to him, " So you are telling me that on Sunday XX/XX/XXXX in the 5 minutes that I went into XXXX 's XXXX and came out to my car that magically my mortgage payment was presented to the back. That does not sound right! And even if it presented to the bank on XX/XX/XXXX, the funds were there because you just told me the transfer completed on XX/XX/XXXX. '' I asked for his manager, he advised me that his name was XXXX XXXX, District Retail Executive. I called Mr. XXXX 's executive assistant on XX/XX/XXXX and left a message for Mr. XXXX to return my call. I have not heard from Mr. XXXX or XXXX.
|
| 12/07/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
My name is XXXX XXXX. I have been a customer of BBVA for many years. I have a consumer complaint against BBVA based on the following : I had an annuity with XXXX XXXX at Compass Bank since XX/XX/XXXX. It was giving me 5 % interest.
The initial investment was {$150000.00}. By XX/XX/XXXX it grew to {$160000.00}. The financial advisor at Compass bank encouraged me to transfer that money to a better investment and it would double in value. I had expressed to him that I wanted to leave this money to my grown children. He said you can " pass the wealth '' without worrying about them paying taxes after you die. The transaction had to be done before my XXXX birthday otherwise I would not qualify to get it. My birthday was two weeks away. I felt pressured but try to comply. He said XXXX XXXX XXXX XXXX was best for me. I believe he used to work for that company before coming to Compass. It took one day to do the transfer. After two weeks, I received my portfolio on XXXX XXXX XXXX XXXX. The financial advisor gave it to me and asked if I had any questions. I told him I had to take it home and read it before I could ask questions. The new insurance has a 13 day period to decline otherwise the insurance kicks in. I did n't have enough time to go over the insurance and come to talk to him because he gave me the insurance a few days before the expiration period. Now I find out the state allows a 30 day period to accept or decline.
This year, I get the form from XXXX indicating I owe the IRS {$4000.00} in taxes based on this transaction. How can I owe the IRS money I never spent. The check from XXXX went to my checking account. The financial advisor took that money to open the new investment. I never signed any check from XXXX. In addition, I found out that the surrender charge from XXXX was over {$9000.00}. Had I known this information, I never would have done this transaction. I feel violated. I am a XXXX citizen who has worked very hard for every penny I have. My husband is suffering from XXXX. The financial advisor failed to disclose to me the product he pushed to sell me. I was never made aware of the surrender charge or that the transaction would be a taxable event subject to IRS liability.
This is a very serious matter and want the bank to return that money to me because the financial advisor was sloppy, not able to disclose, explain or show interest in what he was doing, otherwise, this never would have happened. XXXX abuse occurs every day and it must be looked at and corrected.
|
| 11/04/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I opened a checking account with Simple Bank ( BBVA Compass ) on XXXX XXXX, 2016 and initiated the direct deposit of my paycheck. This was to begin on XXXX XXXX, 2016. I received a live paycheck while account verification was taking place in the amount of {$1900.00} and initiated a Mobile Deposit via the Simple app on XXXX/XXXX/16. The day after I received the live check, I found out from my payroll department that my employer needed to replace it ( maybe an incorrect account # ). I communicated this to Simple. On XXXX XXXX, I received the replacement check ( {$1900.00} ) and initiated the mobile deposit with it. On the same day, Simple made a debit adjustment in the same amount awaiting the return of the XXXX check deposit. On XXXX XXXX, Simple made another debit adjustment for the return of the XXXX live check ( which had already been done on XX/XX/XXXX ) in the amount of {$1900.00}. My first actual direct deposit came in on XXXX XXXX which actually XXXX my account. My account was then closed by Simple. I made several attempts to reach out to Simple via telephone to find out what was happening to my account and get this corrected, as a review of my account should had shown that my account was simply debited twice for the same adjustment, but to no avail. Simple told me that due to security reasons, my account had to be closed and that they could not speak with me any further and hung up the phone on me. I repeatedly tried calling them, but got the same response. My account was adjusted again on XXXX XXXX, showing my direct deposit and my correct balance of {$1900.00}. I actually thought that they found the error ( after I sent a timeline via the support function on the Simple web site ). Communicating via the support function on the Simple website, when I asked when I would be able to get my money back, I was told that after all transactions have been settled on my account, that I would get the balance within 3 weeks. On XXXX XXXX, another adjustment on the account says, " Force Paid Debt. '' When I asked, via the support function on the Simple web site, what does this mean, I was told to refer back to the " Your Account has been closed '' message. This message does not tell me anything and has not been of any assistance. I am now out XXXX paycheck and had to take out an advance on my next pay to make ends meet. I am not getting anywhere with Simple Bank ( Compass BBVA ) and think that I need help to get back my paycheck which I feel has been stolen from me at this point.
|
| 12/15/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
Good afternoon, I 'm in need of assistance. I 'm hoping you can see to it that this gets resolved.
Compass Bank had the second lien on my property located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX. The property went to foreclosure in XX/XX/XXXX. XX/XX/XXXX was the last reported date on my credit report revealing I was 120 days past due. This was my last time since negative.
XX/XX/XXXX I discovered Compass was reporting that I had a monthly obligation of {$23000.00} on this old debt. This was reflecting in my monthly DTI. I disputed this information through XXXX XX/XX/XXXX when my Credit Score was XXXX. I have been rebuilding my credit since the foreclosure ( XX/XX/XXXX ) and imagined that this erroneously large monthly obligation 's removal would only help me. Instead, Compass Bank eliminated the monthly obligation and updated the status to a charge off as of XX/XX/XXXX.
Now my credit report says I have a RECENT LATE as of XX/XX/XXXX and XX/XX/XXXX - but the last time I was late with payments was XX/XX/XXXX. Compass recent reporting of my charge off occurred in XX/XX/XXXX and now XX/XX/XXXX because of my recent complaint. They updated their records to reflect CHARGE OFF XX/XX/XXXX. Their adherence to erroneous reporting makes lenders and other affiliates assume I was recently late on my obligations. I DO NOT HAVE A CHARGE OFF AS OF XX/XX/XXXX or XX/XX/XXXX. But as you can see on the evidence provided I was NOT late on any payments in XX/XX/XXXX. ( I have n't been late on any payments since XX/XX/XXXX. ) How could I be late on an account that has been closed since XX/XX/XXXX? Compass wrote that the balance is past due as of XX/XX/XXXX and now XX/XX/XXXX but I was 120 days past due from XX/XX/XXXX.
LENDERS will NOT approve me for a mortgage because it says I was recently CHARGED OFF. How can I now have XXXX CHARGE OFFS on XXXX ACCOUNT?
I was recently declined a mortgage because of this reporting. Even though the notes say the Charge Off will drop in XXXX suggesting it is an old charge off their reporting is erroneous and inaccurate and make it appear that this is recent.
Per XXXX my Time Since Negative is .1 years ( point one years ). Please help. I have n't been late since XX/XX/XXXX and it is all related to the foreclosure.
Please help. The Time Since Negative is completely inaccurate. Please remove the negative date and have it report accurately to reflect that the time I was last negative was XX/XX/XXXX.
Thank you kindly.
XXXX XXXX
|
| 01/22/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
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I have 2 issues with BBVA Compass Bank. 1 ) They failed to pay my homeowners insurance in a timely matter. Insurance was due XX/XX/XXXX and not paid until XX/XX/XXXX.We advised BBVA Compass the first payment was not received. Upon receipt of the copy, they did not include any identifying information. After 3 weeks of dispute, BBVA Compass finally issued a 2nd payment on XX/XX/XXXX. We were being held responsible for the 2nd payment. 2 ) After being told not to worry about a hit on my credit if the XXXX payment was received on XX/XX/XXXX, I took a hit on my credit. My wife and I were told as long as we closed by XX/XX/XXXX, XXXX Mortgage could not mark our credit. We were told we had 45-60 days to get the payment to them without penalty. XXXX gave me this information. XXXX Mortgage did mark our credit as a late payment for both XXXX and XXXX. I called XXXX Mortgage on XX/XX/XXXX with no response. After making attempts through the credit bureaus, as instructed by BBVA Compass - XXXX - and being denied, we again went to BBVA Compass and requested a letter after finally hearing from XXXX of XXXX Mortgage on XX/XX/XXXX. XXXX now does not recall saying anything about closing by XX/XX/XXXX but does admit that we were told XXXX Mortgage could not, by law, mark our credit for 45-60 days. He " recalls '' that another coworker, XXXX, told us this. Totally untrue. It was 100 % XXXX that told us both pieces of information. We requested a letter XX/XX/XXXX from BBVA Compass via XXXX. Indications were it would not be an issue. We received the letter on XX/XX/XXXX. In the letter, BBVA Compass put the blame back on us in the letter. We sent the letter to XXXX of XXXX Mortgage to see if the late payment would be removed. On XX/XX/XXXX, XXXX Mortgage denied making changes due to the information in the letter from BBVA Compass. A change to the letter was denied by XX/XX/XXXX and they have not given reason as to why. Information provided by XX/XX/XXXX was, as we have now been told by BBVA Compass, was incorrect. We acted on that information. BBVA Compass is now denying that information was given to us even though it was admitted that we were told XXXX Mortgage could not mark our credit. WE WANT THIS REMOVED FROM OUR CREDIT!! We have no other late payments. We create a bill, we pay our bill. BBVA Compass has a responsibility due to misleading practices and negligent supervision for XXXX. I have requested contact from the CEO as well. We are going on 10 days with no response.
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| 08/18/2020 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Funds not received from closed account
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Web |
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In XXXX of 2020, my account at BBVA Compass was closed in retaliation after I filed several CFPB complaints alleging that the bank had mismanaged their PPP loan application process in a manner that violated their Lender Agreement with the US Small Business Administration. Unfortunately, the retaliatory actions did not stop with the account closure. I was subjected to hate speech by a bank employee, hung up on by the bank, told that my only communication with the bank could be an email address which would routinely take several days to email me back. I was also told by a bank employee named XXXX XXXX, who has also engaged me with hate speech, that I would be able to retrieve my funds from the bank via an outgoing wire transfer if I dropped my complaints and released all claims, but I said I did not feel this was fair and wished to reserve my rights. At this point, the bank further punished me by issuing a cashier 's check via XXXX to return the funds, which they are legally allowed to do. However, the check that was issued was a " bad '' cashier 's check without any funds to back it, which did not allow it to be deposited. This check contained the entire balance of my small business 's account and I could not access it for weeks. Writing a bad check is a crime. Between the account closure and XX/XX/XXXX, I made over 50 phone calls to BBVA USA and was constantly hung up on and told that my only form of contact with the bank could be via email. I emailed the address they gave me constantly throughout this period to attempt to locate my funds, and was never told their whereabouts. On Friday, XX/XX/XXXX, I sought help from the XXXX XXXX Police Department who took over the case. A detective there, XXXX XXXX, took statements from both BBVA USA and XXXX XXXX, where I was attempting to deposit the check. BBVA USA played XXXX, stating they had no idea where the funds could be and calling the situation " bizarre. '' XXXX XXXX, on the other hand, provided a very clear picture of what had happened -- a crime. A senior VP at XXXX XXXX, XXXX XXXX, made a statement to XXXX 's Detective XXXX clearly stating the check was " bad '' and did not have funds to back it. This is a criminal offense. After several corrective conversations with a high-up employee at BBVA, Detective XXXX was able to get the funds released and I was able to deposit my check on XX/XX/2020. The full value of the check, due to its complicated history, was not available to me until XX/XX/2020.
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| 09/22/2016 |
Yes |
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Web |
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). My work requires credit verification at times to gain employment for security reasons. The law at the time of XXXX to XXXX allowed any potential employer to conduct credit reports, and each time this occurrs the possibility of my credit score being affected adversely. So, I knew this was vital to my future success and would hurt my personal financial productivity. My creditworthiness was placed in extra focus ( XXXX ) because of the Small Business Administration ( SBA ) services I was using. I got my credit report annually. Especially in XXXX and XXXX to disprove the claim made by COMPASS BANK - CREDIT CARD XXXX XXXX AL XXXX, phone number ( XXXX ) XXXX, partial account number XXXX ...., dated XXXX of 30-day late payment made via a bankdraft. I was told there is no proof of payment, the mark on my credit report will not be removed, and file a complaint.
In the upload your CFPB service provides. I have documents of this matter to you for the years XXXX to XXXX in chorological order. You will find all proof of payments via the Federal Reserve Bank Check Image Retrieval showing when the funds arrived at BBVA Compass. Some of them are stamped 'VOID '. Why was n't the Credit Card ACT followed by BBVA in this matter? I would like to get back the money charged to me for late fees during this time. In XXXX XXXX I inquired about this account concerning an error on my bill. BBVA Compass Bank would not talk about the details of the matter at hand or the account 's history. I followed up with a letter dated XXXX XXXX, XXXX. This was in reply to the XXXX XXXX, XXXX letter sent to me. At this point in time had ten cycles of six months minimum payments made to request the APR to be removed from this status so I can pay off this debt. I was never over 60 day past due. Please look at XXXX action taken by BBVA, the XXXX Credit Reports dated XXXX XXXX and XXXX XXXX, XXXX for the XXXX and compare it to the XXXX Credit Reports dated XXXX XXXX, XXXX and XXXX XXXX, XXXX for the XXXX period. They are different. The later reports ( XXXX and XXXX ) were used by them to justify the action. My case never went into debt collection. I was receiving updated credit cards during the years, and I had purchasing rights see XXXX XXXX billing statement. Please evaluate my case in regards to the Credit Card ACT and FEDERAL RESERVE SYSTEM 12 CFR Part 226 [ Regulation Z ; Docket No. R-1370 ] See 226.9 ( h ) ( 2 ) ( i ), ( h ) ( 3 ) ( ii ) .Truth in Lending Law.
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| 03/27/2020 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Fees charged for closing account
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Web |
Older American |
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I have tried to close a money market account since XX/XX/XXXX. I would appreciate someone who can actually do something at the bank to close my money market account. I spoke with a supervisor, XXXX, on XX/XX/XXXX. I complied with his requirements to send in a letter with my request and a copy of my driver 's license. On XX/XX/XXXX I spoke with XXXX at XXXX XXXX XXXX XXXX and she indicated the letter was received, but now I needed a notarized signature. I indicated I am XXXX with a compromised health condition and my doctor told me not to leave the house. After multiple more calls to her and XXXX and others I was told a process was set in place to prove my identity. I spoke with XXXX XXXX on Tuesday, XX/XX/XXXX, at XXXX XXXX XXXX. She provided multiple questions and sent a text to my phone to prove my identity. I called XXXX XXXX today, XX/XX/XXXX and, like everyone else she said she is passing the information onto someone else. Without the support of BBVA, I withdrew all my money from the money market account by transferring it to my XXXX account. The account is still is not closed and is showing a - {$3.00} charge. I have a XXXX credit rating with XXXX, which I do not want negatively impacted due to the incompetence of this bank. I want the money market account ending in XXXX closed and the charge removed. They have already charged me a {$15.00} fee for this money market account and tried to charge me that fee multiple times, even though the bank is unable to close my account. I also want a check sent or directly deposited in my XXXX account for my five CDs upon maturity. I have a {$2000.00} CD ending XXXX matures on XX/XX/2020, a {$25000.00} Cd ending in # XXXX that matures XX/XX/2020, a {$10000.00} CD # XXXX that matures XX/XX/2020, a {$15000.00} # XXXX maturing XX/XX/2020 and a {$5000.00} CD ending XXXX maturing XX/XX/2020. I had no problem transferring money from my XXXX to BBVA and opening accounts. This bank is making it impossible to close accounts and charging penalties while I wait. Please contact me by e-mail XXXX, text or phone XXXX XXXX XXXX. These are challenging times. Like others, I do not need any more challenges right now. I am caring for my XXXX year old wife. Thank you XXXX XXXX XXXX I am attaching the letter I had sent to the bank, which was stipulated to me by XXXX the supervisor, on XX/XX/XXXX. I also sent a copy of my driver 's license, XXXX, who I spoke to on XX/XX/XXXX indicated both were received.
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| 10/05/2018 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Problem with paying off the loan
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Web |
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On XX/XX/2018 ; my XXXX XXXX was deemed a total loss after it was involved in my house fire. BBVA Compass bank took almost two months to send the required documents to my insurance company in order for my insurance company to pay my loan off. During this time, BBVA Compass Bank reported missed payments on my auto loan to credit bureaus. The first time my insurance company contacted them about the loss of my vehicle, they did not report it as a total loss. It wasn't reported as a total loss until almost a month after the fire when I contacted the company myself. On XXXX18, BBVA Compass was contacted by my insurance company ( XXXX XXXX XXXX ) at which time they ensured my insurance agent that they would email the title to my charger and the certificate of guarantee. On XXXX18, my insurance agent called BBVA again because they had sent the title and the letter of guarantee. However, the letter of guarantee did not have the payoff amount listed on it, which was supposed to be filled out by BBVA Compass. BBVA Compass ensured my agent that they would send the corrected letter of guarantee by the end of the day. On XXXX-18, my insurance agent contacted BBVA again because they had still not sent the the letter of guarantee with the payoff listed. On XXXX-18, BBVA sent my insurance agent another copy of the title. At this time, I called BBVA Compass Bank myself and they assured me that they would send the corrected letter of guarantee by the end of the day. On XXXX XXXX, my insurance agent was finally able to issue a check for my totaled vehicle. During the time it took BBVA Compass to send my insurance company the correct information, they reported missed payments on my account to credit bureaus. When BBVA Compass received the check from my insurance, they backdated it to XXXX ( the original month of loss ). However, they have not taken the " missed payments '' off of my credit report. When I called to inquire about this, I was transferred four different times and then told I had to email the total loss department and wait on a phone call from them. This company has put me through the ringer and I can't even get in touch with a person to dispute these charges. My insurance company would've had the car paid off within a week if BBVA Compass would have sent all the information to them in a timely manner. Now my credit score has dropped because of this company and their customer service has been of no help throughout this disaster.
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| 07/31/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I have been trying to get my account either unfrozen or closed with a check mailed out or have the eft transfer sent back to the bank it came from since XX/XX/2018. I initiated a electronic transfer from my wife 's bank account with her permission and her physically next to me when i did it. we did the transfer because i have a different account and we where waiting for her new debit card and we needed to pay bills. My bank Simple Bank who's owned by BBVA COMPASS started the account verification process to make sure it wasn't fraudulent and that permission was granted. They do this by making two small deposits that are under a dollar each and then i would have to verify the two amounts. This process is supposed to verify at least two things The identity of the other account and to make sure it gets verified. I verified the two amounts and was allowed to initiate a electronic transfer. Simple Bank transferred the money as soon as the money was deposited into my account they froze my account. I asked them why they froze my account and they told me it is because they need to verify the external account. I was confused because they were supposed to verify the external account before allowing me to transfer money. at least that is what i understood by their so called " external account verification process '' which is supposed to take 3-5 business days to do before allowing and transfers. They wanted two bank statements of the external account, a copy of my social security card and a picture of my license or ID. I have two poroblems with that, first i don't feel comfortable sending vital documents over an email secured or not. Two, I can't get the bank statements or anything from the other account because that bank closed the account due to unrelated reasons. I asked them to send the money back to the external account but they claim they aren't allowed to do that. I asked them to close the account and send a check to me, they claim they can't do that either and they refuse to unfreeze the account unless ALL of the requested documents are sent. My wife and I, Need that money back to pay bills we are behind on now because of this. I know they have the authority to close any account at any time for security resons. I dont care if they do that as long as i get all of my money back {$2500.00} to be exact. That was the amount of the transfer. The total available balance in the account is {$2500.00}. I need to recover that money
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| 06/05/2019 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Problem with additional products or services purchased with the loan
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Web |
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I got a new care in XX/XX/XXXX through BBVA compass bank. I had a car not of {$580.00} a month which I paid every month on time. I was a car accident in XX/XX/XXXX where my vehicle was totaled out by the insurance company. They paid me the total value of the car which was XXXX least than what I owed on the car. I understood that the car depreciates when it leaves off the car lot. So I was told by BBVA, which did not provide me with GAP INSURANCE, that I can just apply for another car loan thru them at the dealership, because they don't have any branches in Ms . They told me I can just put the equity onto a new loan. They also told me that until I get a new car I can pay anything on my loan, I was told I didn't have to pay the whole balance because It was no way to pay two car notes at one time. So when my car note was due I paid over half of it and they still was trying to say I was late, which I didn't understand. So when I told them someone told me I can pay less the fee, they said I had to pay what was on the contract, and they don't know why someone told you that. So then I tried to go to the car lot to get a new car and they denied me, so I didn't understand why they act as if I would get approved and then they denied me. When I called they said they don't know why I was denied and I would get a letter to explain, which I never received. All they kept saying is they don't know why because my account was always in good standing. The next thing I tried was to get a settlement, which they denied. Because at this point no one will let me get a car loan because, BBVA bank hadn't took the total balance off my credit, so it looks like I cant afford a car, because I still have a big balance with them. Then every time I call I sit on hold for 30 minutes then the operator say try your call again. It jus bad business, I just XXXX XXXX XXXX to get out the XXXX after a 4 month stay due to XXXX, and its really stressful, to not have a car, when I work and have dr. appointments. Its so tough and they have a careless attitude about what you going through and about what the last CSR, told you was incorrect. Then if you cant get them online you have to option to write them online, in which the response be some totally different then what the person say on the phone. This is the worst loan place I have ever done business with, and I just don't want no one else to get treated, like I'm not a person, but just a number.
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| 09/07/2018 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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I used the BBVA app to make my loan payment on my car, {$290.00}, on XX/XX/2018. As is standard practice, I received a confirmation code to use to submit my payment. Because of the holiday the payment dud not pist immediately to my checking account. Finally, on XX/XX/XXXX I was horrified to see there were 3 car payments in pending status on my bank website. My balance was overdrawn by more than {$400.00}. I immeciately called XXXX. The rep took my number and assured me only 1 payment would go through. He said he would call me back that day as well. I also called my bank, XXXX XXXX. They told me since the transactions were in pending status they could be cancelled by the merchant so to wait for 24 hours and call back if needed. Today, XX/XX/XXXX, I saw that in spite of my their error, BBVA had processed all 3 payments! My checking account balance was almost - {$500.00}. I called them again, irrate. I received the same promise that paperwork would be sent up the ladder, and eventually a check would be remitted for 2 payments and mailed out to me. In spite of me demanding it be electronically deposited back immeciately into my account, they insisted that could not be done and it would be over 10 days before a check could be mailed. I called XXXX XXXX to update them on the reason for my increasing negative balance. I have other bills and automatic payments coming through my account and dont want them rejected, or my account closed. They are aware of the horrible position BBVA has put me in and will hopefully make the automatic payments as they come in in spite of my growing negative balance. The overdraft fees are astronomical, in the meantime. I pay my bills on time and did nothing wrong. BBVA took 3 payments from my XXXX XXXX checking account and put me in a desperate financial predicament. I have no money to buy food for my children, gas for my car, or pay other bills. I am at the mercy of BBVA until they decide to mail me a check. They claim they can not electronically refund my money even though they took unauthorized payments from my checking account. I dontmake a lot of money but Ive always been able to meet my responsibilities to my children, my creditors, and landlord ... until this week. Im pleading for your help and thanking you in advance for anything you can to do help me. I dont know where else to turn. I dont know if I can recover from a financial blow like this.
Respectfully, XXXX XXXX XXXX
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| 10/01/2019 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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We where given 2 financial deferments in a course of one year we called in asking for assistants and was given a deferment for XXXX and XX/XX/2019 these payments where to be put on the back end of the loan went to the bank in XXXX TX to make a payment after the deferment and was told that the account was behind by 2 months and we would have to call into the collections department XXXX when calling the number you are on hold for 45 min to and to an hour to speak with some one there phone drops or a busy signal recording this is against FCC rules and regulations, I should have a number that is properly working to be able to speak to some one about my loan. After 29 calls I spoke to a representative in collecting department of BBVD COMPASS I was then granted another deferment for XXXX and XX/XX/2019 because the representative she had discovered that the XXXX payment had been paid and that there was extra funds on the account because it was over paid from a previous month. So now there are 2 signed deferments all along we are not paying because due to the deferments. The following month we attempted to make a payment at the BBVA Compass in XXXX TX and was told we where more than 3 months in the rear and owed over {$1800.00} plus fees and that the deferments was not honored, we never received a call or letter we kept trying to make payment at the bank the {$1800.00} then told they can not accept the payment need to call Collections department so we XXXX XXXX over {$1600.00} they put it on hold department then was told to send in another {$260.00} sent in {$600.00} XXXX XXXX they put that on hold no money was applied to this account Called the bank again and was told owed {$2400.00} and the last and final attempt was to have it refinanced so the new company called but BBVA Compass and they charged off loan XXXX we made over 79 attempts to resolve this issue We made a call to the corporate office and spoke to some with Mr XXXX he advised the loan was under review and ask how much did we have to get the XXXX Truck back a little confused we still have our truck So we decided to file several complaints an seek an attorney we have place this information on social media looking for other to start a class action lawsuit my credit have been ruined by BBVD Compass sense XX/XX/2019 and now the loan is charged off according to our records we had a 3 month deferment plus the payments we paid and the money they held
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| 05/28/2019 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
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Web |
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My father passed away toward the end of XXXX. I was still in possession of his truck at the time. There was an outstanding auto loan for the vehicle with BBVA Compass. In early XX/XX/XXXX, I called the bank to get the total amount outstanding. I was transferred to several departments ( auto loans, marketing, default, probate, etc ) prior to finally finding an individual to give the entire amount due, including interest and fees. I asked if I could take the payment in to a local branch and was told it would not be accepted. I was advised the check could only be accepted by the probate department by mail. I wrote check XXXX on XX/XX/XXXX and sent it via XXXX Priority Mail. The check cleared XX/XX/XXXX. I awaited the title but it never came. On Saturday, XX/XX/XXXX, my wife and I had to leave town to attend the funeral of a beloved family member. A close friend agreed to stay at our home to watch our XXXX year old son while we were out of town. At approximately XXXX, my friend heard " a loud crash '' and ran outside to see the truck being repossessed by a local towing company. She panicked and asked him to stop because the owner wasn't home. She was told she could get nothing out of the car, but pleaded with the driver and was allowed to get my son 's car seat. The driver told her to inform us to call the bank. Because I live in a small middle-class subdivision, several people witnessed the commotion. As I was sitting inside the church over two hours away from home during the funeral service my wife and I received a text message from the friend advising what just happened. We were horrified and completely humiliated. By the time we returned home, the friend was able to provide details of the event and give me the name of the tow company. I waited until Monday to take my wife to work so i could use her car to visit a local branch of the bank to advise of what happened. They were initially unable to get any information and was told they would call me. Several hours later, I received a call from what I assume was at minimum a state-level individual stating he was directed by his boss to return the truck. The towing company returned the truck to my home later that evening along with my possessions that had been placed into a trash bag. I suffered a very public humiliation in front of friends and neighbors due to a wrongful repossession. To make matters worse, I have still not received the vehicle title.
|
| 10/31/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
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Web |
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I opened up an account with simple bank on XXXX/XXXX/XXXX. I then need to update my address on XXXX/XXXX/XXXX. They asked for a selfie with my address behind me, which I gave them, then a photo with me holding my id and my address behind me, which I gave them, and this was exactly what there " options '' stated to give them to verify my residence. They then send me an email stating sorry bu we need more like a utility bill and a photo of my actual house. I told them I do not get bills in the mail everything is electronic and why would you need a photo of my house that is an invasion of privacy. They then stated that they could not confirm my new address even though my selfie with my address behind me matches my id photo I sent them, but that was n't good enough for them. So I then told them I want to close my account and they confirmed that on XXXX/XXXX/XXXX that my account would be closed. I then waited 3 weeks to find my account was still active and not closed at all. So once again I contacted customer service and they then returned to me that oh we ca n't close your account until we confirm your address. So for a week a went back and forth with them on how I followed all their regulations on how to confirm the address and even quoted there document on how to confirm an address where it stated on option 1, to take a selfie with just your address behind you. The representative then replied saying oh I guess we need to update our regulations on our address confirmation and we still wo n't confirm your address. They literally decided to make up and change their own rules and regulations on me whenever they felt like it. So now I know they are pulling my string to take my identity because they have all my information and even selfie of me. It is wrong what they are doing and what bank needs a confirmation of a new address to close an account. They did n't even need to confirm my original address but they wanted to confirm my new address. My last conversation with them was on XXXX/XXXX/XXXX with them still refusing and I have kept all messages with customer service as proof even stating how they basically changed the regulations on me on their own accord. That is discrimination. I have reported them to the federal reserve and the federal reserve has stated they have now forward the report to the CFPB. Please help as I do not trust these liars as they are potentially taking many consumers identity.
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| 02/24/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
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Web |
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My vehicle became a total loss in XXXX of 2020. My insurance have issued a total of 3 payments in order to resolve the issue. However the checks are being rejected and no one has given a reason as to why. Also I relocated in XXXX of 2020, and I updated my current address at that time and Ive never received any correspondence of any type until XXXX, after I sent a few emails to total loss trying to get answers and I put all information that i assumed was needed in the email in hopes that things would her done & there would be no excuses. Still no response to emails or no contact to discuss the issue with the returned checks or emails I had sent regarding the delinquent amount on my credit report. Ive never spoken with BBVA total loss department, only collection who had no knowledge of anything that was going on.. I have call and sent emails. In XXXX was when i received a credit alert saying that {$3600.00} was 30 days pass due as of XX/XX/XXXX. I dont know what this amount is and Ive contact BBVA loan department and no one is able to explain and suggest transferring me to Total loss who never answers. Just recently Ive received a notice in the mail and Im still puzzled because theres been a third check reissued in attempt to pay out the loan and the delinquent notice i received this month doesnt match what is on the credit report. This is a lot to type m, all Im asking is that this mess get cleared up, payments applied like they should have been months ago and my credit is cleared up with this outrageous delinquent amount. I do not understand how all this can happen with zero communication. Im finding out that checks arent being applied because i call and the automated system give me the full loan balance, less the gap payment that was also under paid because of BBVA giving wrong information. I was not aware of a {$3600.00} delinquent payment that has be placed on my credit i have no clue what that amount could possible be and no one has called or sent any notice about it. BBVA has failed at handling this total loss.. they have been issued a total of 3 checks not 1 but 3, 3 different times, in the same amounts and they cant seem to apply anyone of them to pay this loan off. I have never had a delinquent payment over the coarse of the loan never! Ive paid the loan even during hard times.. Durning my layoff due to Covid I had 4 deferred payments and that has been paid. I was never delinquent.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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On XX/XX/XXXX Simple Bank, subsidiary of BBVA USA, informed it's customers via email that BBVA had made a strategic decision to close Simple Bank, and to absorb it's customers into BBVA. Simple bank accounts were technically already BBVA accounts on the backend, so we were promised in the email : " We want to assure you that we are committed to making this transition as smooth as possible for you, and that we will provide ongoing transparent and open communication, so you know what to expect each step of the way. ".
Regular reminders were emailed to Simple customers about the account transition. BBVA had months to plan the transition. The genius executives at BBVA decided to set the transition to happen on a Saturday morning. BBVA online customer service apparently does not operate on weekends. Predictably the transition wasn't smooth like we had been promised multiple times over the course of months. Unpredictable was how badly they messed up the transition. The majority of Simple accounts were messed up and the accounts were locked with no actual way to unlock them given because the phone number they gave us immediately hung up whenever called for the last 3 days. The phone line worked today, only for the customer service rep to tell me there was nothing she could do to help and to call later. So most customers have been locked out of their accounts unable to see what is happening with their finances for going on 4 days now. In a pandemic I might add.
BBVA 's XXXX @ BBVA_USA has been on damage control for the last 4 days offering very little other than empty apologies and phone numbers you can call and get hung up on. They claim unexpected customer account creation crippled their system. Sounds reasonable enough, until you realize that since they owned Simple Bank, and Simple Bank actually used BBVA banking accounts on the back end .... they had all the information they needed knew exactly how many customers were going to need to make accounts the day of the transition. No steps were made to make it happen smoothly. No support staff was ready for the transition, no extra staff was scheduled to help with the inevitable issues, no system put in place to stagger the account creations required for the transition over hours or days, nothing. They just turned off Simple 's servers, locked us out of our bank accounts, and keep saying how very sorry they are and how unexpected it all was.
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| 06/05/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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On XX/XX/XXXX and XXXX 2019 I made several large purchases from a XXXX XXXX totaling in the amont of {$2700.00}. I had purchased recklessly so I revisited the merchant and returned all of the items I had purchased. The merchant indicated that within 5 to 7 business days I would be credited back to my bank account. I was reimbursed XX/XX/2019 for a total of {$42.00}. I Immediately contacted bank and expressed the matter and opened a dispute against the merchant. I was assured that within 10days the dispute would be resolved or a provisional credit of sorts would be issued to me. During the course of the next few months I contacted the Bank about this dispute and requested the provisional credit. Each time the bank stated that the disputes team would be in contact with me very soon, with an update. During the time several support emails had been exchanged stating that the investigation was still taking place. On XX/XX/2019 the bank issued refunds and credits for the total amount of {$2600.00} however it immediately issued reversals and forced debits to my account in the amount of {$2600.00} and issued me an automated message via the support message saying that it apologizes but there was a system error and they are working to correct the issue. I contacted the bank expressing my anguish, need, and confusion, and it replied that the investigation was still underway and that someone from the disputes team would be in contact with me. I continued to reach out the bank several times each week until finally I received a message on XX/XX/2019 from the disputes team stating that the merchant had Five business days to reply. I asked what that would entail, the disputes team clarified that if the merchant did no reply that the dispute could be closed and found in my favor. XX/XX/2019 I reached out asking why I hadnt been reimbursed because the reason I was given. The disputes team failed to respond to me. I then sending messages stating that I would escalate this case to the CFPB because it was illegally how this bank was and still treating me, and then it caused the disputes team to reply on XX/XX/2019 requesting I submit to them documents associated with visa by XX/XX/2019, I complied with their request and sent the documents to visa directly myself as well as to them. However I still have not received my money the bank continues to withhold these funds from me and ignore me completely.
|
| 06/12/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Beginning on XX/XX/2019 there were 8 unauthorized charges to my business checking account ( XXXX XXXX XXXX ) with BBVA Compass. I immediately contacted the banks fraud department to make them aware. Since the charges were still pending they advised me to deactivate the debit card that the charges were on and call back once they posted. on XX/XX/XXXX all the fraudulent charges were posted to my account and a total of {$2700.00} was deducted from my account. I immediately called the fraud department back to dispute the charges. I was told I would receive an email to confirm the dispute. I never received the email so a week later I went to my local branch on XXXX XXXX in XXXX TX. They told me they would take care of it and I would hear from them in a day or two. My local branch never called me back so I returned 2 days later to speak to the branch manager XXXX XXXX. XXXX assured me this would be taken care of and she would be in contact with me in a day or two. I never heard back from XXXX so I called her again on XX/XX/2019 for her to tell me that she could not help me and I needed to call the fraud department again myself. I called the fraud department at XXXX to ask why I still had not received my {$2700.00} back into my account. The fraud department told me that my dispute is being denied because Visa said it was verified. I explained that I without any doubt never made these overseas charges and I demanded to see proof that I made them. The man on the phone told me I would receive all the information in the mail. What I received in the mail did not provide any proof that I authorized these charges only a letter stating they were denying me. I also asked him how I can dispute this and he said for me to XXXX it or contact my local police department to file charges. Below is the breakdown of the fraudulent charges.
XX/XX/2019 {$1100.00} XXXX XXXX XXXX XX/XX/2019 {$510.00} XXXX XXXX XXXX XX/XX/2019 {$500.00} XXXX XXXX XXXX XX/XX/2019 {$500.00} XXXX XXXX XXXX XX/XX/2019 {$15.00} XXXX XXXX XXXX XX/XX/2019 {$33.00} XXXX XXXX XXXX XX/XX/2019 {$15.00} XXXX XXXX XXXX XX/XX/2019 {$15.00} XXXX XXXX XXXX I never authorized any of the above transactions and strongly believe that BBVA Compass is not abiding by the contractual agreement they made with me in protecting me against fraud. BBVA Compass must reimburse me for the total amount of {$2700.00} according to my agreement.
|
| 04/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
XXXX XXXX of XXXX I applied for a home modification loan from BBVA Compass bank.
I was told more than once that my credit report does not determine the outcome of their decision regarding my application.
I was denied the modification loan and they did a hard inquiry on XXXX Credit bureau causing my score to go down 40 points per XXXX.
I have a hardship situation as an XXXX due to XXXX XXXX to my XXXX with multiple XXXX and increased medical bills. I subsequently filed a Chapter XXXX, in XX/XX/XXXX, which was discharged first week of XX/XX/XXXX.
I have spoken to the Manager of BBVA Compass XXXX, the district manager, XXXX XXXX, the home modification manager, XXXX XXXX, in addition to sending emails to XXXX 's manager, XXXX XXXX, and to XXXX. No one has removed that hard inquiry nor called me back after sending emails to them several times. When on the phone with XXXX and XXXX they both stated they were not removing it.
I know they are in violation of the Federal Fair Credit Reporting act as they clearly stated that they don't use the credit score to determine their decision regarding my application for a home modification. It even states that on the application!
***I am worse off now than before I applied for home modification. I was also denied the home modification loan.
It's hard for me to believe that a bank, that I've been a customer of for 18 years and have always paid my personal loan and home equity line of credit on time, would refuse to remove the hard inquiry, or lower the high interest rate during these times when we need to help one another the most. I have devoted my life to others as a XXXX and I am so sad and upset about this situation. I'm an elderly woman who was forced into retirement and divorced without spousal support in addition to having a history of XXXX XXXX.
I need to move forward financially and have paid my dues with the Chapter XXXX for 5 years and due to the hard inquiry I am not able to do this due to my XXXX score. I also have spoken with XXXX and they told me that the only ones that can remove that hard inquiry is the bank.
BBVA Compass could have done a " soft inquiry '' instead of that " hard inquiry '' that they clearly stated, please see photos, " Please note, however, that your credit score played no role in our loss mitigation determination. '' Please help me as I need to move forward financially. Thank you
|
| 05/28/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
Older American |
|
BBVA Compass sent another statement that {$150.00} is due on account ending in XXXX. This matter was previously reported to CFPB and BBVA Compass sent word they were removing XXXX XXXX 's name from the card. XXXX 's name was removed, XXXX 's name is the only one listed, but it does not appear BBVA Compass has closed the account. We ask for your help to ensure the account is closed as previously requested over the years since XXXX 's passing.
The credit card company was contacted to let them know XXXX XXXX passed away in XX/XX/XXXX. XXXX did not own or have assets at his death in XX/XX/XXXX. The credit card company continued to send bills for XXXX 's card to XXXX XXXX, wife. The card was solely owned by XXXX XXXX, the card did not belong to XXXX XXXX. XXXX made payments based on the fact notices were sent demanding payment. XXXX has not been able to hear over the phone since she was in her early XXXX. She has used hearing aides since she was in her late XXXX. XXXX is now XXXX years old. XXXX had her daughter, power of attorney, contact the Compass Bank, holder of the credit card in XX/XX/XXXX to ask again that the card be cancelled, removed from XXXX 's name, and to terminate requests for payment as the card was not XXXX 's, but her husband 's XXXX. Rather than terminating as requested, BBVA Compass added XXXX 's name to the account without permission and then began unauthorized collection from XXXX XXXX for XXXX XXXX 's credit card.
Since XXXX 's passing, XXXX has made payments to BBVA Compass in excess of {$12000.00} on an original balance of {$9000.00} owed by her husband XXXX, but not owed by XXXX ( {$86.00} per month minimum payment ).
We ask CFPB to please help close the account so no further requests are received for payment from either XXXX XXXX ( XXXX years old ) or XXXX XXXX ( deceased XX/XX/XXXX ).
We understand often credit card companies come after family members to make payments in this manner after a person has died.
With penalties, interests, and fees that continue to be applied over the 12 years since XXXX XXXX passed, the noted remaining balance is {$3900.00} with request for payment by XX/XX/XXXX. However, the original balance due has long since been paid by XXXX XXXX on behalf of her deceased husband XXXX.
Please help us to understand if there is anything else needed to terminate the account, the card, and requests for payments.
|
| 03/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I logged into my mobile app and looked at my checking account. I noticed two charges on my account and i went to look for my debit card, which it had been stolen out of my wallet. I called SIMPLE and reported the debit card missing and the fraudulent charges, i was informed that i needed to wait for the charges to post to my account and no longer be in the pending status. While i was ending the call and before they cancelled my card a 3rd charge became pending in my checking account. so now it was a total of 3 charges that were pending and one that had already gone through. After receiving my new card i would be checking my account waiting for the charges to clear and not be in pending status any longer. so i could call and file the fraud claim. After i filed the fraud claim i waited for the investigation to finish and for the funds to be put back into my account. I received the outcome of the investigation today and they said they made a final determination on my dispute claims and based on our investigation, we have concluded that no error occurred ; therefore, no funds will be credited to your account and that this matter is considered closed.
The reason for denial is stated The cardholder was active in the account at the time the disputed activity took place, logging in simultaneously with the disputed charges also that there were no excessive PIN declines. Let me just say that whoever stole my card obviously didnt know my PIN number and therefore they used the Credit option, hence the reason why the transactions were pending for so many days. i was logging in simultaneously due to the fact that i was checking to find out when the charges would no longer be pending and they would post to my account so that i could file the fraud charges and they could begin working the investigation. I have reached out To SIMPLE asking for a detailed log of everytime i was logged into the system and from which device, either my cell phone or computer. i have asked for the paperwork to which they used to come up with the findings of the investigation. I am going to be seeking legal action again SIMPLE and would love to find out how many other people have had fraudulent charges on their accounts but SIMPLE refuses to refund them the money???? This i will be taking to my Attorney Generals office as well to see if this is something they can investigate or look into as well.
|
| 07/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
In XX/XX/2021 I advised the BBVA bank rep that I wanted to close my account. I had opened an account at another bank.
At the time i had approximately XXXX left in the account and i told them they could have the money. The rep said that the account could not be closed until I withdrew the pending amount XXXX. Once the account was XXXX 'd it would then be closed. He 100 % assured me that my account would have a notation about my conversation and desire to close the account. But the account never closed and apparently fee 's were being added to a XXXX ' account by the bank, making the balance from XXXX to a negative. Further, I continued getting a variety of emails from this horrible bank. So i filed a complaint with the XXXX. But nothing resulted from it.
Today, at XXXX centralI called ph # XXXX and the service rep was highly argumentative. It reminded me of the old days when unscrupulous credit companies and bill collectors were arguementative, threatening and it was there way or no way.
The bbva woman also began lying to me, citing that my account was credited for XXXX and 100 % refused to acknowledge that my account was XXXX 'd out and there was a debit made for the approx XXXX.
I told her that i knew nothing about any credits that she claims the last service rep entered into my account. Why would the last service rep i spoke to that knew i had XXXX left in my account and knew i wanted the account closed, give me some kind of credit?
She continued to argue with me like a child and 100 % refused to close my account. I told her i would be filing this complaint and hung up on her as she was relentlessly yapping and refusing to give me opportunity to argue back.
What kind of customer service is this? Why lie about giving me a courtesy credit when I had direct deposit with no service fee 's? Why give me a credit, when the took their monthly service fee 's from my account after I transferred my direct deposit? I didnt argue or compliant about those fee 's they took out of my account.
I've done my due diligence with getting the account closed by spending time speaking to agents. There monthly fee 's were paid without argument during the final months that my direct deposit was going to a different bank. I XXXX 'd the account. And all i get back for my due-diligence is XXXX. from this bank and old fashion criminality involving my money!!!
|
| 11/06/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I was approved for an auto loan through BBVA/Compass bank on XXXX XXXX of XXXX. Shortly afterward, I set up an online account so I could make my payments. However, when I attempted to make a payment, it did not process correctly, therefore my payment would not go through.
I called BBVA/Compass Bank 's customer service center on XXXX XXXX of XXXX in an effort to get this corrected. I spoke to a customer service representative named XXXX who asked me to send screenshots of my attempts to make payments. I was on this phone call for over 60 minutes. The customer service representative assured me I would get a phone call within 48 business hours and my issue should be resolved by then.
However, over one week went by and I received no phone call, and I still had the same problems with my online account and could not make my car loan payment. I called BBVA/Compass Bank 's customer service department again on XXXX XXXX of this year and spoke with a representative named XXXX. I advised XXXX my problems with making payments online were still not resolved. XXXX again tried to help and requested I send screenshots of my attempts to make online payments. I was again on this call for about 60 minutes. XXXX then transferred me to another department of their customer service department who said they would take my payment for me over the phone free of charge because of the trouble I was having. A customer service representative named XXXX took my checking account information, gave me a confirmation number and said my loan payment would be processed.
I called BBVA/Compass Bank 's customer service department on Wednesday, XXXX XXXX and told them there is no record of the payment I made on Monday, XXXX XXXX. XXXX from their customer service department told me if my payment did not show up by Friday, XXXX XXXX to call them back.
It is now Sunday, XXXX XXXX. The car payment I supposedly made on Monday, XXXX XXXX never got processed. Also, my online account has been having problems since I set it up on XXXX XXXX. Compass Bank is not making any efforts to help me with issues I am having with my online account. Also, I am curious as to why one of their banking representatives took my payment information over the phone on XXXX XXXX and now there is no record of it. I am very frustrated by Compass Bank 's poor customer service, and failure to help me resolve my issues.
|
| 11/03/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
Servicemember |
|
On XX/XX/2020 I called BBVA customer service at XXXX XXXX to voice my frustration about a late fee they had assessed will their bills did not allow adequate turnaround time to pay an unexpected annual fee, and spoke with a representative for 32mins and 57 seconds ( including hold times ) regarding my concern. The representaive stated the late fee on the bill plus another late fee not yet billed were removed. I asked that my account be closed, and the representative stated I had to go online, print a paper form, fill it out, and mail it in - I did just that. On a subsequent letter dated XX/XX/2020 BBVA confirmed my account was closed and confirmed my account balance was {$0.00} XXXX see attached ). I believed the matter to be closed until on XX/XX/2020 I went to close my savings account which had been used to secure the credit card mentioned above. Neither the bank teller nor manager could explain why {$110.00} had been deducted by the credit card side of the company on XX/XX/2020. I called the card customer service at XXXX and spoke for 19 minutes, and had to call a separate department at XXXX for over 45 minutes. Between these two representatives, I learned that BBVA decided to reverse the late fee removal, allow additional late fees to accrue totalling {$110.00}, and change the status of my closed account from " Closed by Consumer '' to " Collection/Chargeoff ''. This was done without my awareness and without any letter or phone call to me whatsoever. After the representatives both consulted their managers, I was given an apology and told the bank would return my {$110.00} within 5-7 business days. On XX/XX/2020 I was left a voicemail by XXXX with the BBVA Client Care Solutions Department and told that she determined this was not a banking error and that I would not get a refund. I tried to contact her by phone and email, but never was able to reach her nor get a return call/email. How is {$110.00} in late fees in XXXX without documentation even justifiable for a {$40.00} annual fee that was paid immediately upon receiving their bill XXXX XX/XX/2020 ), let alone the fact they reported to me in writing that my account balance was both {$0.00} AND now closed on XX/XX/2020? They said one thing on phone, but are trying to rip me off in reality. Please hold the bank accountable and help me get the refund of {$110.00} of bogus fees! Thanks so much!!
|
| 03/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I bought my first house in Florida after graduating from college and securing a job. I settled down and had a family. Then, my job relocated me out of state. The housing market crashed. I had a high interest rate XXXX % and was severely 'under water ' and I could not refinance. I submitted several hardship requests to the bank asking for help with little help. I held on for the property for over 5 years and consecutively lost money every month.
My husband lost his job and my son had health problems. I could no longer afford to lose money on a XXXX residence that I finally put the house up for sale. I bought the house for $ XXXX and sadly could only sell the property for $ XXXX.
Before finalizing the short sale, I worked with BBVA Compass where I would pay $ XXXX of the short sale. I never received a bill or statement so I sent in a check to the normal address for mortgage billing. My check was returned with the response of 'account has been closed '. I called in several times to only get a voicemail and my calls were never returned.
A few months later a debt collection company reached out to me with a XXXX bill. I did n't have that much money. We negotiated a {$2.00} settlement to cover the whole outstanding balance with Compass Bank. The next month I was served with court papers. I immediately hired a lawyer. I was never notified of my court date and now I had a judgment of the full balance ~ $ XXXX.
I tried working with Compass Bank continuously since the judgment date ( XX/XX/XXXX ). Their legal team was not aware of the $ XXXX settlement paperwork. I 'm trying to get them to work with me and they refuse and want to play games. For example, they offered me a settlement option at $ XXXX XXXX 2015. I tried to accept the offer later in the year ( after securing enough $ $ ) and now they wo n't accept that offer. They continue to garnish my bank accounts and cause emotional distress to family. Their greed and business practices are disappointing and unethical. I want to terminate my relationship with this company and move forward but they will not make any counter offers or strive to make an attempt to resolve this issue.
I 've tried requesting help from governmental agencies with no luck. There are a lot of programs available but because the loan was not underwritten by XXXX XXXX or XXXX I have n't qualified. Please help!!
Respectfully, CBK
|
| 05/08/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XXXX XXXX 2017 I was to go to XXXX, Florida and purchase a car that my son had found me at the dealership he was currently working at. The company is XXXX XXXX XXXX XXXX XXXX. I was on my way from XXXX, MS to purchase a vehicle when my son advised he was not getting commission on the vehicle that I was purchasing. He said I could still come purchase it and he would stay through the sale however, he was leaving the company after that. I still had planned on going and he called back and advised that the dealership advised they did n't want my business and XXXX could pack his desk and leave. My son XXXX then called me and told me to turn around they did not want my business and I asked to speak to XXXX the finance person and he refused to speak with me. I have a witness in my car hearing the conversation. I then called back and wanted to make sure they had nothing on my credit. I then come home and checked and sure enough on XXXX XXXX 2017 they checked my credit without my consent or signature. There are several hard inquiries on there now from XXXX XXXX 2017. I then contacted the XXXX XXXX XXXX after they did n't want to speak with me on the phone, and no one returned my call. XXXX had tried two attempts to resolve the issue, they did n't respond and I received an email on XXXX XXXX 2017 advising no response and this negative information will be reported for three years for XXXX XXXX XXXX XXXX XXXX of XXXX, Florida. I just purchased a car at the current company my son is a XXXX at and seen there is still the ones from XXXX XXXX 2017. THIS IS THE EMAIL THEY SENT ME : COULD N'T UPLOAD ... .... XXXX Logo XXXX XXXX 2017 XXXX XXXX Re : Complaint # XXXX - XXXX XXXX XXXX XXXX XXXX In the absence of any response from the company to this complaint despite our two requests to them, we are closing our file on this complaint. This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will be included. If you have settled this complaint directly with the company, would you please let us know that, as well as any other comments you might have. Your help in doing this is important to ensure that our report to the public on this company is accurate. Thank you for using XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX
|
| 07/10/2018 |
Yes |
|
|
|
Web |
|
|
My wife and I are in the process of buying a home. We were approached by BBVA Compass Bank and so we decided to apply for a loan with them. The complaint is that we have put in an offer on a home back on XX/XX/18 and on XX/XX/18 we heard from the underwriting department for the first time with a long list of requirements. This was 1 day before the original scheduled closing date. We gathered all of the information requested over the weekend and when everything was finally submitted we were told our tax transcripts were needed, so they requested them on XX/XX/18 I do not understand why they were not requested earlier in the approval process but this was the case. We were informed today that the tax transcripts were not received and the lender asked me if I could go request them myself. This is a step I myself had offered a week ago to speed up the process but was assured it was not necessary, clearly not the case. I have to travel to XXXX TX from XXXX TX on Thursday XX/XX/18 because this the soonest IRS could have an appointment for us. I received an email again today from the underwriting department requesting yet again all the documents that were requested on XX/XX/18 and already sent. VERY FRUSTRATING!!!
Through out this process I have been sending countless unreturned emails and texts, left unanswered voicemails to the lending company and have had very little responses. I have requested to speak to a manager and the manager is also terrible about communicating, which he assured me he would stay in close contact with me. Both the loan office XXXX XXXX and the manager XXXX XXXX have accepted that the bank has never gone through a situation like this one and that everything that could go wrong has!!
At this point my family and I are in a difficult living arrangement because of this situation, the sellers have moved out of the house and are in the airline business so the lack of communication to the realtors has frustrating for them too. My family and I do not know if we will get this house especially now since after multiple closing amendments signed by both parties ; the seller has given a final ultimatum of closing by XX/XX/18. It is now after XXXX and my lender has yet to communicate to the realtors if we will be closing by that date.Through out this entire process we have felt as our loan is nowhere on someones priority list.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
BBVA Bank had bought out Simple Bank and has been contacting Simple users about the impending transition from Simple to BBVA for several months in XXXX and XXXX.
On XX/XX/XXXX, Simple had closed its doors and ex-Simple users received an email from BBVA with a link to activate their accounts. However, when attempting to activate the new account via the provided link, users were met with " System Errors '' and could not access the new BBVA account. When attempting to call customer service, calls were randomly dropped or never answered.
BBVA came out with a statement stating that they would open their service center to assist Simple users on Sunday XX/XX/XXXX. When the lines opened that Sunday, users were met with prerecorded prompts, where someone would pretend to be a service agent for BBVA, then immediately state " Sorry, I can not hear you. Please call back '' and disconnect the call. Those who were able to get through had to wait over an hour for a representative to help them get into their accounts.
On Monday XX/XX/XXXX, users still experienced issues with randomly getting locked out of their accounts. Users were prompted to call the service number to access the accounts again. When calling the service number this time, a prompt stating " Sorry, we are currently experiencing difficulties. Please call at a later time. XXXX. '' and the call would be automatically disconnected.
Users were informed that during this transition from Simple to BBVA, no banking information would be changed. However, when users were able to access their accounts, they found that routing numbers did change. Users were also never informed about the myriad of fees associated with BBVA - there is a fee for calling more than 5 times a month regarding your account, and there is a fee for every transaction made with an external bank or account. According to support representatives, BBVA will not waive any fees for users who are attempting to empty their accounts and close them.
BBVA needs to be held accountable for withholding finances for more than 3 days, for completely botching a transition that was planned for well over a year in advance, for their inability to provide service to their customers, for their inability to deal with the volume of customers, and ESPECIALLY for blatantly lying to their customers with fake customer service agent recordings.
|
| 07/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been discriminated against and neglected by simple bank. Starting around the XXXX of XXXX up until this very day. Early XX/XX/XXXX I had my wallet an dcel phone stolen, I reached out to simple to send me a replacement debit card, due to the fact I was broke from no work do to covid19, and my direct deposit from unemployment was coming to that account. basically time was critical. when i called the representative had no problem updating my address, which was changed, and verified, as per simples website stated, the issue was she made ann error while inputting the address, my address is XXXX XXXX XXXX XXXX XXXX, but she changed it to XXXX XXXX XXXX XXXX XXXX, from that day XXXX second, i was promised an overnighted debit card and did not reeive my card until XX/XX/XXXX. All due to the team at simple not allowing me to change my address without the proper verification. Yet again, the initial time i called and needed the address changed, the woman did change it, furthermore, she changed it to the wrong address! I have absolutely no connection or verifiable document to link me to an address that is not even mine, and they verified it, but when i try to change the mistake, I am rather left to suffer, with no money and no way to access most of it, until they deem its fine, I will send alll chat messages i have, what has happened since this has been absolute XXXX, i will let the chat messages explain, but breifly : I was given permission to send money from my account to my XXXX XXXX in order to be able to receive funds, i was allowwed three times, they unbloked my now stolen card, let me make the transferl then reblocked it in real time. that until they decided i was not allowed to to this anymore, and denied me after the third time.
they have over XXXX dollars tied up in disputes. one most importantly is for 300+ dollars from a 3day hotel stay in which i found bed bugs in the bed. I have video evifence, which i sent the first day i started the dispute, on XX/XX/XXXX, its not been almost a month, i have received no provisional credit, in fact, as im writing this email i received an email from the disputes team, sking me to email these supporting documents ( ie the video evidence to them. i have sent them this proof three. times. now.
they allowed a merchant to direct debit XXXX dollars from my account when i had a XXXX balance
|
| 05/21/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
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Hi there, My checking account at BBVA Compass got charged twice a Non-Sufficient Funds ( NSF ) fee of {$38.00}, totaling {$76.00} due to a scheduled bill payment of {$77.00} on XX/XX/XXXX. However, my account has a balance of {$77.00} on XX/XX/XXXX, which covers the transaction. I contacted BBVA and they said that " BBVA Compass posts transactions to accounts throughout the day, compared to other financial institutions which post at the end of the day. Our real-time system allows us to more closely match the posting of transactions to an account with the timing of the actual transaction activity. Since transactions post to accounts throughout the day, deposits made later in the day may not be available to cover withdrawals that post earlier in the day. An NSF fee will be applied on the business day following any transaction that overdraws an account or if an item is returned due to insufficient funds. '' This explanation is unfair and unacceptable to most customers like me. It is beyond our knowledge to know what kind of internal system a bank use nor it is our responsibility to know that. I have sufficient fund on XX/XX/XXXX to perform the transaction while got judged by BBVA 's unique system as insufficient and got charged a {$38.00} NSF fee. The second NSF fee is even more unreasonable. Because of the first {$38.00} NSF fee, my balance can not cover the bill payment anymore. And I got charged another {$38.00} NSF fee. During the whole period, there is no notification or communication informing me what is going on and on my credit card company 's webpage, it showed the bill was paid.
Other banks I have accounts with, like XXXX XXXX, even if the account has an overdraft, they will notify me immediately, so I can transfer money in and correct it ASAP. Moreover, they can simply deny the charge if my account has insufficient fund. And it feels ridiculous to me that the second attempt to perform the bill payment transaction at the condition that my balance dropped due to the first NSF fee, which resulting in another NSF fee. It seems to me that its system was designed to charge as many NSF fees as possible.
I contacted BBVA and requested the full refund of the two NSF fees, totaling {$76.00}. They only refunded one fee of {$38.00}.
Please help me get the refund for the other {$38.00} NSF Fee. Thanks in advance for your help.
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| 10/29/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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GOOD AFTERNOON MY BRIEF CASE WAS STOLEN FROM MY CAR IN XX/XX/2018 IT DID CONTAIN : PERSONAL DOCUMENTS AND CREDIT AND DEBIT CARDS.
I WASN'T IMMEDIATELY SURE WHICH CREDIT CARDS WERE AFFECTED BUT I FILLED A POLICE REPORT CASE XXXX ON XXXX CARDS THAT WAS AFFECTED XXXX XXXX, XXXX, XXXX XXXX, BBVA COMPASS I CONTACTED ALL COMPANIES AND THEY ALL CANCELLED THE CREDIT CARDS AND STARTED THEIR INVESTIGATION AND GOT THE INFORMATION NEEDED AND SEND ME LETTERS THAT SHOWS CREDIT ALL THE FRAUDULENT CHARGES, ALL EXCEPT BBVA COMPASS WHICH HAS BEEN GIVING ME THE RUN AROUND. COMPASS BANK XXXX XXXX XXXX XXXX AL XXXX XXXX AFTER I RECEIVED THE STATEMENT I CALLED THEM AND EXPLAIN WHAT HAPPENED THEY CANCEL THE CREDIT CARD AND STARTED AN INVESTIGATION THEY TOOK THE INFORMATION AND THE POLICE REPORT CASE NUMBER OVER THE PHONE THEN IN AN ANOTHER CALL THEY REQUESTED TO GO TO A BRANCH FOR IDENTITY PURPOSE WHICH I WENT TO THE BRANCH IN XXXX XXXX ON XXXX XXXX AND GAVE THEM MY ID AND THE CASE NUMBER AND THEY TOOK COPIES. THEN I RECEIVED ANOTHER STATEMENT FROM BBVA WITH THE AMOUNT OWED ADDING LATE FEES AND FINANCE CHARGE AND OVER LIMIT CHARGES ( I USED THE CARD ONLY ONE TIME A YEAR BEFORE PAID IT NEVER USED IT AGAIN ) I CALLED AGAIN THE ANSWER DO NOT WORRY WILL TAKE CARE OF IT.
NEXT MONTH SAME THING FOR XXXX XXXX XXXX XXXX IN XXXX I ASKED CAN THEY SENT ME A FAX AN EMAIL CONFIRMING THE FRAUD CHARGES WILL BE REMOVED THE GENTLEMAN ON THE PHONE ASSURED ME IT WILL BE REMOVED AND I WILL NOT RECEIVE ANOTHER STATEMENT.
IN XX/XX/2018 I RECEIVED ANOTHER STATEMENT I CALLED AGAIN THIS TIME A LADY ANSWERED AND GAVE ME A CASE NUMBER BECAUSE I DON'T HAVE A CARD NUMBER OR CASE THEY USUALLY CALL CUSTOMER SERVICE AND KEEP TRANSFERRING ME TILL SOMEONE KNOWS ABOUT MY INFORMATION.
THIS WAS A LINE OF CREDIT ACCOUNT AND IT WAS PAID OFF CASE NUMBER XXXX THE LADY ON THE PHONE CHECKED WITH A SUPERVISOR AND TOLD ME THAT MY FRAUD CASE WAS REJECTED BECAUSE I DIDN'T REPORT THE CARD STOLEN WITH IN THREE DAYS AND I AM RESPONSIBLE FOR ALL CHARGES. THEN I GET A CALL FROM COLLECTION AGENT THREE DAYS AGO.
I EXPLAIN EVERY THING AGAIN AND SHE SAID SHE WILL LET THEM KNOW AND GET BACK WITH. I NEVER RECEIVED ANYTHING FROM BBVA COMPASS EXCEPT PHONE CALLS TRYING TO COLLECT AND NOW COLLECTIONS AGENT?
I WILL ONLY ATTACHE A COPY OF POLICE REPORT ANY THING ELSE NEEDED PLEASE ADVICE.
THANK YOU
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| 08/04/2015 |
Yes |
- Consumer Loan
- Vehicle loan
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- Managing the loan or lease
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Web |
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I am 3+ years into a 5-year auto loan with BBVA Compass XXXX Until 3 months ago, I received a monthly " Billing Notice '' showing the coming month 's payments amount, and the breakdown of principal, finance charge and any additional fees/charges. My loan is structured such that the interest and principal fluctuates from month to month. I called the bank today to query why I have not received any Billing Notices since XX/XX/XXXX and was told that I would no longer receive them because I had a " Payment Book ''. However, I have always made payments via a Payment Book, and the bank could not explain why this should now mean that I do not receive Billing Notices. I asked if I could be sent monthly statements, and was told that I could not, although I could contact the bank periodically and request that a statement be mailed to me. I like to know what is the principal component of each month 's payment, so that I can have a better picture of what my balance owing will be in XXXX/XXXX/18 months, especially given the apparently random manner in which the bank determines the principal/interest split each month.
I have online access to my BBVA account, but again, this does not provide monthly statements. All that I have access to is payment amounts ( total paid and date received ), and the loan payoff balance. There is no information available to me as to principal / interest payments, and the actual principal balance remaining.
It is my understanding that banks are legally required to provide regular statements, and BBVA is not doing this. I suspect that the reason for this is that the bank has obtained most of its interest payments already, given the that the loan is set up for lower principal / higher interest payments in the early years, and low interest / high principal payments towards the end, and so the bank cares not for providing acceptable levels of service and would prefer at this point that I closed out the loan and took my business elsewhere.
A further complaint I would like to make is about the lack of disclosure when I took out the loan that there would be such erratic discrepancies each month in the principal payment. I would not have agreed to the loan ( which has an interest rate of 5.6 % ) had I known that I would be paying upwards of 10 % interest in the first 2-3 years, and 3-4 % in the last 1-2 years.
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| 06/29/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am making against BBVA. My father obtained a HELOC in XXXX when the bank was called Compass Bank. He paid the loan off completely, but the bank failed to properly close the account and release the lien. My father and mother were unaware of this until recently. My father passed away in XXXX. Now, my mother is trying to get another loan with the house as collateral. We found out that there is still a lien against the house during the application and closing process. She can not close on the new loan until BBVA releases the lien. I called BBVA probate department approximately one month ago. They confirmed that the HELOC my father obtained in XXXX was completely paid off. I requested that they properly close his account and submit a lien release. I submitted all the requested paperwork immediately. However, they still have not closed the account or released the lien 6 weeks later. I have called back serval times requesting an update. I filed a complaint last week with BBVA customer service. Customer service assured me that the problem would be resolved within 72 hours. I called customer service again today in order to follow-up, but no body is taking responsibility. I keep getting transferred to another department or hung up on. Every time I speak with someone, they say they do not handle this particular problem. The client care solutions department has not been able to figure out who I am supposed to talk to. I have requested to speak to a manager, but the representative says they are not taking calls or they are not available. If the client care solutions department can not handle the problem, then I have no other recourse. I do not live near a physical branch were I can submit a complaint. I have no way of getting my problem solved. Therefore, I am submitting a complaint in the hopes that you can investigate BBVA 's failure on multiple levels. First, they did not close the account properly and never released the lien when they should have. Second, it has been 6 weeks and they still have not resolved the issue or been able to give me an update or estimated time in which it will be resolved. Third, even though I submitted a complaint, the client care solutions department had not taken responsibility in solving the problem. Fourth, I have been unable to speak to a manager every time I requested to speak to one.
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| 04/20/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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We applied for a mortgage with BBVA Compass. Senior Mortgage Banking Officer was XXXX XXXX in XXXX FL. We applied on XXXX XXXX, 2015 to close on XXXX XXXX, 2015. XXXX XXXX was the Consumer Asset Processor III - XXXX # XXXX.
We bought a house in XXXX Florida with 26 % down. Five days before close they say that they sent emails to my present employer but my employer had asked for things in writing due to high fraud levels. I say surely your bank can figure this out before now, but they outsource all the verification and do n't send written mail apparently. Three days before the close, XXXX calls to say they now want 75 % down which was a huge sum of money.
It was too late to find another bank and had we known that they were untrustworthy earlier we could have easily changed. It is so late that we have to sell a lot of stock and mutual funds quickly to raise the money to clear in time to close. So we sell a ton of shares and funds. It all clears the day before thanks to great work by our broker ( it usually takes three days to clear ).
I write XXXX XXXX who is the EVP for BBVA Compass XXXX to ask for his help. No reply from XXXX XXXX and no help from BBVA Compass even after I ask for managers or executives to speak with after hearing this ridiculous change from XXXX XXXX and XXXX XXXX. Neither of them would give me another manager or executive 's name. I also called the bank branch asking to speak with the bank president with no luck.
I am now worried about the creditworthiness of the bank, since I have raised the money but have no guarantee that they will close on time after such a radical breakdown in trust.
Given that we had XXXX choice to change or do anything else, we close on the XXXX and the bank wires the money at the end of the day.
The irony is that we had enough money to buy the home for cash and yet the bank changed the loan amount at the last minute and we were more concerned about their coming through.
We now have a loan with BBVA Compass and would never recommend them, XXXX XXXX, or XXXX XXXX to anyone. In fact, they along with XXXX XXXX should be fired for what seems like their misrepresentations on closing the loan and terrible timing to change the terms of our agreement. We will pay the loan off well before the end of the loan since they do not deserve our business or patronage.
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| 10/09/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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There is a company, XXXX, that has been continuously doing {$88.00} biweekly ACH transactions against my Simple bank account, even after I've revoked their authorization and cancelled my subscription. I followed XXXX 's revocation process on XXXX. On XXXX they charged my account anyway. I contacted them on XXXX again to revoke authorization and on XX/XX/XXXX they charged my account again. I have tried calling that company and they just hang up on me. So on XX/XX/XXXX I initiated a dispute with Simple bank. I explained the situation and requested the money be returned to my account. I also requested that they block future ACH transactions from XXXX. They agree to put in a block request. Then on XXXX my account is debited again by XXXX for another {$88.00}. When I ask Simple why they were able to do that even though they were blocked, they said that they didn't have a chance to process the block request! They then told me I had to add that charge to the other two, and complete the dispute process. So I did that. Per Electronic Funds Transfer Act they have 10 days to complete the dispute or if it is going to extend longer they have to offer the provisional credit for the full disputed amount ( {$260.00} ). I requested the provisional credit and was told know. DESPITE the fact they didn't even start the process until yesterday when they sent me paperwork. They've had the dispute on file since XX/XX/XXXX, with me asking for updates every few days, and just the last few days decided to follow up on it. AND told me no provisional credit. So I copied and shared the EFTA section detailing the dispute process. Then they put a {$500.00} hold on my account, so that even if they DO offer the {$260.00} provisional credit as required, I won't be able to withdraw it because they are showing me - {$500.00}.
I had deposited a check from my cousin on Friday for {$500.00} and they placed a hold on that. I'm not sure if the check was returned and that is the reason for the additional {$500.00} hold but I shouldn't have another {$500.00} hold for the same check that they already put a {$500.00} hold on. I never received funds on that deposited check so why would they hold an additional {$500.00} from it? It feels like they got irritated with my complaints and decided to hold another {$500.00} so I couldn't access anything.
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| 03/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, Washington, DC XXXX Dear CFPB Team, This is to submit a complaint against BBVA because they have negatively affected my credit score. Prior to XX/XX/XXXX, I had an Excellent credit history and never missed a payment. In XXXX, I submitted two disputes. XXXX advised that as of the latest update dated XX/XX/XXXX, BBVA has still not removed the late payment statement from my file and they continue to provide the same response.
BACKGROUND : BBVA offered a balance transfer offer on XX/XX/XXXX, a few days before the COVID-19 pandemic hit. I accepted the offer and the agent informed that BBVA would set up the credit card on the online banking tool to reflect payment amounts and payment due dates. BBVA never set up the information until I called on XX/XX/XXXX to inquire about the account. I was not able to see the paper statements because, when the pandemic hit, I was traveling internationally, and flights were cancelled for a few months. On XX/XX/XXXX, I learned about two missed payments and I paid immediately. BBVA sent me a letter on that same date stating that if I made a payment, they would not report me to the credit reporting agencies. Unfortunately, they did not keep their word, even though I made my payment on that date and reported me to the CRAs. In addition, they revoked the credit card and put it on INACTIVE status.
A month later, on XX/XX/XXXX, I received a letter from BBVA stating that they could not reissue my credit card because XXXX had provided them with the following information below. I contacted XXXX and they informed that this information was INNACURATE and they would contact BBVA immediately to solve this issue.
1 ) " UNSATISFACTORY CREDIT HISTORY 2 ) " SERIOUS DELINQUENCY '' 3 ) " PROPORTION OF BALANCES TO CREDIT LIMITS ON REVOLVING ACCTS TOO HIGH ''.
4 ) " TOO FEW ACCOUNTS CURRENTLY PAID AS AGREED I have tried to resolve this issue with BBVA, on the phone, via letters and they have not been receptive to my request to remove the " late payment statement '' which was caused because they did not set up the account online. I called them today and neither the Collections Department nor the Customer Service department could help me. I told them that I would need to take legal action and report them to the the FCRA.
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| 03/11/2020 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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BBVA Compass have avoided contacting me and trying to settle this issue with my loan for XXXX XXXX XXXX XXXX pickup. I have filed several complaints trying to get them to respond. I found out my loan was with Compass Bank lost control of my loan last year then they filed an insurance claim with there company as a loss in XXXX, when we received a deferment to pay the loan in XXXX. Compass no longer exists, BBVA nor Compass is on my truck title so they do not have possession of the loan nor the Truck. I have been trying to refinance this loan with several companies have failed. Okay two weeks ago I started getting mail from Attorneys stating I was being sued by Compass/ BBVA to be exact XXXX XXXX XXXX AND XXXX XXXX was being sued, I was not sure why they was trying to sue my email address. There company claim that my email has possession of the XXXX XXXX XXXX XXXX pickup. when I received this letter I contacted there Attorney to inform him that I was the only one on the loan and that XXXX is an email not a person he told me I was not suppose to find out about the petition the company was trying to stop the FDIC and CFPB from shutting them down and that they have never paid to have me served. But there last reply through CFPB stated we are in litigation, BBVA or someone at Compass keeps writing comments on my credit report in order to damage me this bank have broken ever Federal and State Law as far as finance. I have all document attached this is no longer a State Case we are looking to take this Federal as well they have violated OCCC Section 348.114. they have also violated Texas Finance Code 168.1 and 602.1 and 698.3. I had to go online to find the petition filed against me there is nothing in this petition about my money that was paid my date of default or anything I am waiting on a reported to contact me from new line 8 if they refuse to respond to me maybe they will talk to some one and at the same time this will go public. l am currently waiting on our court date BBVA / Compass need to be shut down If they do not serve me to go to Court and they are stalling for time what do a consumer do NEXT? Answer Serve them!!!! I will see them in court I am not going to go away they have ruined my credit and life. they need to contact me only!!!!!! XXXX XXXX XXXX at XXXX and or email at XXXX or XXXX XXXX
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| 03/03/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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In XX/XX/XXXX, BBVA Compass posted a special offer on their website that they would give new checking customers a {$200.00} bonus if they opened a checking account ( either online, by phone or in person ) by XX/XX/XXXX and made a direct deposit of {$300.00} within 60 days of opening the account. I opened a new checking account with them on XX/XX/XXXX and made a {$300.00} direct deposit from my paycheck on XX/XX/XXXX, therefore meeting with requirements to receive the bonus. The special offer stated that the {$200.00} bonus would be credited to the account within 60 days after all requirements were met. After the 60 days passed, I had not received the bonus, so I sent an online message to BBVA on XX/XX/XXXX to ask if they could confirm that I met the offer requirements and find out why I had not received the bonus yet. 10 days later they responded to confirm that I did open the account during the offer time period and did make a correct direct deposit in the account within the offer time period ; they also added : " At this time we have submitted an escalation to further review your account regarding the promotional credit. Please allow 24 to 72 business hours for processing. '' After the processing time passed, I had still not received the bonus, so I sent another message on XX/XX/XXXX to check on the status of the review process. There had been no response to my message by XX/XX/XXXX, so I called their customer service phone number and explained my problem to the representative ; she said it appeared I had met the requirements for the bonus and would create a ticket for the bonus to be credited to my account. I asked how long that process would take, but she said she couldn't give me a time estimate but it should be " in a few days. '' On XX/XX/XXXX, someone finally responded to my last online message asking for an update and said that I would need to visit a local branch for more assistance to receive the bonus. I then sent this final response : " This was an online promotion and visiting a physical branch was not a condition to receive the promotion bonus. There is not a branch in my area of the state. I've already been told I met the requirements to receive the bonus, yet it's been over a month since I should have received it. I'll be filing a complaint with the CFPB. Thanks for your assistance. ''
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| 04/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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I received a fraud alert from my credit card company XXXX on XXXX.I immediately locked the card from my mobile phone to block further charges and called their fraud contact number regarding an UNAUTHORIZED transaction charged from the XXXX XXXX XXXX XXXX on XX/XX/2021 while I was at a XXXX location in Florida, U.S.A. I do not live in the XXXX and was not there when the transaction was made.
I was told that I would not be responsible for the transaction and that the card would be cancelled and a new card was shipped to me.
Upon receiving the new card on XX/XX/2021, I noticed that the UNAUTHORIZED fraudulent transaction of {$46.00} and a foreign transaction fee of {$1.00} were still showing in my statement balance. I did not activate the new card and immediately called the BBVA fraud number again. I was told that the transaction was on the previously cancelled card and the new card was not compromised. The customer representative told me that he filed a dispute for the UNAUTHORIZED transaction and an investigation would be conducted but meanwhile, he said that he has removed the transaction from my account. He gave me a case number ( XXXX ).
Today on XX/XX/2021, I am still seeing both the UNAUTHORIZED fraudulent transaction of {$46.00} and a foreign transaction fee of {$1.00} in my statement balance with payment due XX/XX/2021. I immediately called the BBVA customer service again and the representative said that the investigation is still on-going and I don't need to make any payment when due but she said that she can not remove the transaction from my balance. These are the only transactions on the card for this statement cycle and the statement balance.
My concern is that, since the transaction is going to take longer than 45 days, if I do not make the payment when due, I would be charged a late fee and reported to the credit bureau. I did not receive any formal email or letter about the investigation.
It is unfair to acknowledge that the charge was a fraud and refuse to remove it from my statement balance. I need help from the consumer financial protection bureau to intervene to remove the UNAUTHORIZED fraudulent transaction of {$46.00} and a foreign transaction fee of {$1.00} from my statement balance before the card payment is due on XX/XX/2021.
Thank you in advance for your assistance.
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| 05/27/2015 |
Yes |
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- Customer service / Customer relations
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Web |
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I opened an account with BBVA Compass to get the promotional offer and since I 'm an employee. Into about the third week of having the card it was continuously declined. I called customer service to see what was going on and when my bill was due. I was told the bill had been mailed on XX/XX/XXXX and that day was XX/XX/XXXX. Around XX/XX/XXXX I realized I never received the statement. Come to find out I was told by someone in the fraud department my social was being used by a man in California. I went straight to ordering my credit report but after some thought about what they advised this could not have been correct since I had opened another account with another company since then with no problem. I requested for my account to be closed around XX/XX/XXXX and was advised the amount I owed. They said the statement should be arriving soon. The following week when I tried to set up an online account to just pay the bill online I kept receiving an error that my zip code was incorrect. After some thought I realized BBVA Compass must have either combined my account with someone else or went in and changed my information to an address in California and this is why I was previously told my social had been used by another person. I spoke again to the fraud department and they stated they reopened my account. I advised them I only wanted to make sure the bill was paid in time before I incurred any late fees or penalties. I was informed of the amount owed and was told I could sent the payment thru inter office if I wanted my payment expedited. Before I make a payment I would also like to be aware of what I am paying and not just send money to a company who changing my account information without my permission. I was also told my account would be updated with my correct address. This was the Monday before XXXX and I just checked again on XX/XX/XXXX and I still can not create an account. It is near impossible to get a hold of the correct person on the phone or even just speak to someone in a timely manner. My husband and I plan to start looking for a house within the year and have been monitoring my credit. I would like to receive a statement prior to making a payment and then close my account. I would also like to file a complaint as well for the actions that have been taken on my account. Please advise.
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| 06/01/2018 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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Failure to provide ways to make auto payment. Site gives errors when payments are submitted. Bill pay payments undeliverable and always get hung up on Since day one of having this account i have had nothing but issues with BBVA. From website issues, payment solutions page always giving errors when making payments, being told to go online but then tells me my account is not found. I have incurred late payments due to this even when i try to pay on time!! I have been speaking with XXXX XXXX in regards to this and all proof was sent to him and he corrected a few lates and took payments manually for me. Everytime i call i get hung up on, told i will get a call back then no call back at all, left several voicemails for XXXX and no repsponse back. I was told to login to BBVA site create account and i can pay and view bill online. Once again says no account found, or system error when i use solutions page to pay. Issue not fixed when stated it was! Last i spoke to XXXX and he said he would look into this and get it fixed moving forward and have all lates removed from my credit due to this issue. Here were are again and now 60 days late because they wont take my payments, calls, hang up on me and site still not working and my bill pay via my bank comes back undeliverable as well! I received a call back and voicemail stating they were researching the issues to fix this for me and i called back and not one phone call back since!!! They blow up my phone in collections for manual calls but everytime i answer there nasty and rude and hang up on me, or wont get me to the person i ask for to resolve this and try to explain what has been going on and was told to speak with XXXX directly since he is handling this account for me. Then when i try to call and pay they don't answer, hang up on me, or no automated payment system to even pay with! I can't even trade car in now because of all the inaccurate late pays they reported which were all from their website and payment issues. I have found out as well others who have this company are experiencing the same issues.
I also uploaded a voicemail confirming they are researching the issues to get this resolved and fix my account and when they said for me to call back i did 2-3 times.. and not one call back or email to update me on anything. NOTHING WAS DONE!!
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| 03/22/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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Web |
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The BBVA Compass bill pay service failed to deliver a payment by a scheduled date of XX/XX/XXXX resulting in late fees with my apartment complex. OnXX/XX/XXXX, I submitted a scheduled payment into the BBVA Compass bill pay system for delivery by XX/XX/XXXX, before the daily cutoff time for processing on the next business day. For some unknown reason the BBVA bill pay system did not process the payment on the next available business day, which was XX/XX/XXXX. The payment instead processed on XX/XX/XXXX, and due to this delay in processing the payment was not delivered by the scheduled date of XX/XX/XXXX. The payment was finally delivered on XX/XX/XXXX, which resulted in a {$35.00} late fee being assessed to my account, ( {$25.00} for XX/XX/XXXX and {$10.00} for XX/XX/XXXX ).
I then contacted BBVA Compass Digital Services support to let them know about the missed due date and to request a refund of the late fee. I was asked to provide XXXX XXXX, a manager with the company, documentation from my apartment manager detailing the issue. In the document my apartment manager clearly described the late fee, why I was charged the late fee, what my rent due date is and the grace period for the balance to be paid by. Rent due date is the XXXX of each month with a 3-day grace period, and late fees begin accruing on the XXXX.
However, after reviewing the information, XXXX XXXX stated the BBVA Compass bill pay delivery guarantee is based on the actual due date of the bill and does not take grace periods into consideration. I find this statement misleading and confusing. First, how would BBVA Compass know what the actual bill due date is without the customer first telling them what it is? Second, there is nothing in the BBVA Compass bill pay system that lets you specify the actual due date for a bill payment as you can only set a scheduled due date for delivery. Anyway, she went on to state I was at fault because the payment was scheduled too late for it to arrive on time, and BBVA Compass will not refund the {$35.00} late fee to my account.
My position in this matter is that the BBVA Compass bill pay system failed to process my payment in a timely manner and failed to deliver my rent payment by the scheduled date of XX/XX/XXXX, regardless of the XX/XX/XXXX due date set by my apartment complex.
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| 01/20/2017 |
Yes |
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Web |
Servicemember |
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On XX/XX/XXXX, my accounts payable department notified me that a canceled company credit card in my name was accruing finance charges and late fees. They said that Compass would deal only with the account holder and that I had to call personally. I called and spoke to a CSR who verified that the charges were resulting from a {$2.00} charge that had grown to {$65.00} by the time of the statement date ( XX/XX/XXXX ). It appears that it 's been growing at the rate of about {$20.00} per month.
Apparently, the {$2.00} began as a " rewards '' check sent to our company for using the credit card. Naturally, accounts receivable cashed the check along with all the other checks we receive from customers each month. Subsequently, Compass rescinded the check ( we 're not really sure why and do n't understand their reason ), which then generated a charge of {$2.00} on a credit card that was verified to have been closed and inactive. Because of this, we were n't monitoring the account closely. When the amount rose to {$65.00} on a closed account, it caught our attention and this was how we learned about the reversal of the rewards check.
I asked the CSR for a supervisor who verified the narrative, but said she was unable to reverse the charges. I told her that this business practice ( sending a minuscule Rewards Check, rescinding the check, converting to a liability, and then accruing disproportionately large penalties ) was liable to entrap most businesses and their consumer employees. She decided to conduct some research and get back to me several days later. When she said that there was nothing she could do other than sympathize, I told her that I was going to file a complaint with the state regulator. Amazingly, she suddenly found the ability to reverse the bogus charges and close the account. I 'm filing this complaint today because I believe that they are using a predatory business practice that intentionally defrauds customers, deflects them when they complain, and only relents when threatened with a complaint to the regulator. Since most business customers will never catch such tiny amounts and most consumer employees do not have the time or wherewithal to pursue this discrepancy, the likely result is that they will generate a windfall of revenue with relatively low risk of apprehension.
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| 01/11/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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Web |
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I applied for a 15 year cash-out refinance loan from BBVA Compass Bank back in XXXX XXXX. The loan processor I was working with was XXXX who is the only loan processor for BBVA Compass in the XXXX, TX area. The loan went through the motions and was approved around mid to late XXXX. By late XXXX, the loan was set to close and I was even given a closing date of XXXX XXXX, XXXX. One day after this information was given to me, XXXX contacted me to inform me that at the last minute, my loan had been " red flagged '' due to high loan fees and did not pass compliance. She went on to state that my loan 's fee were above the 3 % limit set for the state of Texas and that there was nothing that she could do to lower my loan 's fees ( in fact, she blamed compliance, stating that they were unwilling to corporate with her ). As a result, she said that my loan was now in limbo and that it would never have a chance of closing.
Therefore, I was forced to find another lender and start the process over again. Upon doing so, the new lender notified me that my credit score had now gone below the limit needed for a cash-out refinance and recommend that I transfer some of my credit card balances in order to quickly raise my score. Therefore, I had to transfer {$3500.00} in old debt to a borrowed credit card in order to meet the balances needed for the re-score.
I feel that XXXX was incompetent in the handling of my loan and had she done her job correctly it would have closed as scheduled. Not once during the loan process was I told that their might be issues regarding the fees, nor was I ever told that the loan might not close at all. I feel that BBVA Compass should take some responsibility for XXXX actions as she represented herself as an experienced loan processor who has been in the business many years and has handled all types of loan situations. Her experience obviously did not show during my loan process as she often seem confused and was totally lost when the issue of the high loan fees came about. In fact the new loan officer questioned the fact that no effort was made to waive or reduce a fee in order to meet the 3 % threshold. As a result I am asking that BBVA compass pay at least half of the balance transfer, {$1700.00}, which I would not have had to pay had the loan closed as scheduled.
|
| 04/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
To whom it may concern, I have an XXXX XXXX Credit card issued by BBVA Compass ( BBVA ). I'm currently an XXXX and XXXX veteran getting a second degree in XXXX in Washington DC who honestly went back home to Alabama during the COVID outbreak. When I went home I didn't update my address and failed to pay the {$110.00} balance on the credit card because I wasn't aware I owed the balance. I've had a banking account for 17 years with BBVA and a credit card account for at least 5 years.
I've been in Alabama displaced from COVID for over a month and got an email stating there were changes to my credit score. The credit report stated I had a a delinquent account with BBVA. While I acknowledge I failed to pay this on time, it clearly would've been paid on time but for the fact I didn't see it. I requested that BBVA remove the negative credit report, but I was told BBVA was unable to remove it, but they could refund me my late fee. This is the first negative credit report I've ever had and I requested it removed after being a loyal BBVA customer for nearly 20 years with over 9 of those years banking with BBVA as a served as a XXXX in the XXXX XXXX.
The Consumer Financial Protection Bureau ( CFPB ) issued a statement regarding COVID-19 's impact on the Fair Credit Reporting Act and in paragraph 3 of page 1 it states : " The Bureau intends to consider the circumstances that entities face as a result of the COVID-19 pandemic and entities good faith efforts to comply with their statutory and regulatory obligations as soon as possible. The Bureau believes that this flexibility will help furnishers and consumer reporting agencies to manage the challenges the current crisis poses. '' I respectfully request to remove the negative credit report from my credit report due to the fact I've never had a negative report ever and I was not aware I owed this because I left Washington DC at the beginning of the COVID-19 outbreak in early XXXX. Further, I've attempted to repay the late balance upon notice of the negative credit report. I've made good faith efforts to comply by updating my mail address so this will not occur. This is a tumultuous time and the CFPB would not have issued a policy statement on this matter if the CFPB did not think this was to occur.
Thanks in advance.
https : XXXX
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| 05/14/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
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Web |
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Hello, I am a XXXX year old single mother of XXXX. I am writing this complaint as I have no where else to turn. I had a checking account with BBVA Compass in XXXX, Fl in 2009. The account became over drawn, which was an over sight on my part. The account was closed. I have been fighting with this for years and BBVA Compass have not been helpful. They never informed me that I was reported to a company called XXXX XXXX Services. The overdraft on my account was simply an over sight. It was no way intended to cause fraud. I went into XXXX of the local BBVA Compass branches and spoke with a branch manager and I was given a print out of when the account was opened and when it closed. Keep in mind, this account was paid to a zero balance. The overdraft amount was {$7.00} according to my print out. I paid BBVA compass for the overdraft and any associated fees a few years ago. The word " Fraud '' has been hanging over my head every since and again there was no way this account was associated with fraud. I am not a criminal and I have no criminal record nor do I have fraud on my back ground. I am a law abiding working citizen that made a minor mistake and its costing me dearly. Please have Compass review there records and remove this label from my name. This account was not associated with nor intended to be used in any type of fraud activity. If BBVA Compass truly believe this account was intended for fraud, please prove it. I dont owe them anything. And if BBVA Compass does not want my business, I understand but please dont make it hard for me to move on to another financial institution. This is so unfortunate and these kind of practises are intended to hold back the already middle class to poor. Life is a struggle as it is and with paying additional fees to cash my payroll check or pay for pre-paid cards is really hard on me. If you can pull records from BBVA Compass, they allowed me to re-open an account only to close it a few days later and didnt give me an explanation. Never told me they reported me to a place called early warning services for the very very old account back in 2009. I have suffered enough. Again, please review your records as the account was not intended to be used for any mis-leading purposes. I have attached the printout that was given to me and a letter.
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| 11/10/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
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Web |
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I have two issues with BBVA USA 1.My financial advisor XXXX XXXX and XXXX XXXX from BBVA Compass start managing two of my Life Insurance in XXXX XXXX.1 Insurance company XXXX, Policy number XXXX, Beneficiary XXXX XXXX Trust , Face amount {$15.00} XXXX XXXX 1.2 Insurance company XXXX XXXX, Policy number XXXX, XXXX XXXX XXXX XXXX, Face amount {$18.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX / Tel. XXXX Building / XXXX XXXX XXXX, XXXX, CA XXXX / XXXX XXXX XXXX, XXXX Senior Vice President | Financial Advisor III BBVA Compass INVESTMENT SOLUTIONS, a division of BBVA Securities Inc.
Tel. XXXX XXXX XXXX - Fax XXXX XXXX XXXX - Mobile XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXX, Ca XXXX XXXX Right now financial adviser XXXX XXXX and XXXX XXXX any officer of BBVA Compass dont give my any informations about my Life Insurance They close my collateral account {$1.00} XXXX XXXX I did not receive any money back and they control my two Life Insurances Please help me return my Life Insurance 2.BBVA USA close my account XXXX stole {$710.00} and i filed complain to FDIC Here is email from FDIC XX/XX/XXXX Ref. No. : XXXX Re : BBVA USA ( XXXX XXXX ) Dear XXXX XXXX : Thank you for your correspondence, which was received by the Federal Deposit Insurance Corporation ( FDIC ).
The FDIC 's mission is to ensure the stability of and public confidence in the nation 's financial system. To achieve this goal, the FDIC has insured deposits and promoted safe and sound banking practices since XXXX. We are responsible for supervising state-chartered, FDIC-insured institutions that are not members of the Federal Reserve System.
Based on our review of your correspondence, the bank you referenced is under the direct supervision of the Consumer Financial Protection Bureau. We are forwarding a copy of your correspondence to this agency at the address below : Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX, IA XXXX Website : www.consumerfinance.gov XXXX : XXXX Please direct any future concerns to the Consumer Financial Protection Bureau. Thank you for taking the time to submit your correspondence.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Telephone : ( XXXX ) XXXXSK-FDIC Fax : ( XXXX ) XXXX cc/enc : Consumer Financial Protection Bureau
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| 10/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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When attempting to use my BBVA debit card to access available funds, through cash withdrawals or point of sale purchases, BBVA is arbitrarily blocking and denying payment.
At the end of XX/XX/XXXX on or about the XX/XX/XXXX I went to a XXXX XXXX grocery store, money center to XXXX XXXX cash to my family who was visiting XXXX XXXX. I attempted a point of sale purchase to receive cash back to pay my move in deposit in XXXX Oregon.
BBVA blocked each attempt I made. I tried once and it didn't go through so I tried again with a lower amount which also didn't go through. I contacted the bank and after a lengthy hold was informed that the transaction was blocked due to potential fraud.
I verified my identity sufficiently and was told that my card was unblocked. I went back into the store and again attempted the transaction. My wife and XXXX children have been waiting at XXXX XXXX in a foreign country this whole time not knowing why the funds were unavailable.
Again the transactions were denied so I called back. After waiting 45 minutes to speak to a representative she informed me that they had again locked my card due to possible fraud.
So I asked her to remain on the line while I attempted the transaction and it was successful. After a mere 1 hour and 45 minutes the single transaction was complete.
On XX/XX/XXXX first I contacted BBVA support letting them know that I would be making a large transaction in the next couple of days. I was informed that there wouldn't be any problem. On the XX/XX/XXXX I attempted a point of sale transaction at XXXX XXXX in XXXX Oregon to pay my rent.
It was blocked ... I contacted support who denied blocking the transaction until I asked for a supervisor then finally acknowledged that they had blocked it. I called the branch where I opened the account and was informed that because they didn't have any locations in Oregon that they couldn't help me.
I tried performing a transfer to another bank where I have an account and BBVA blocked that transaction as well.
At this point I have spent numerous hours in contact or attempting to contact BBVA to resolve this matter. I have been embarrassed at each location and this has damaged professional and personal relationships. This was caused by negligence or possibly even intentionally.
|
| 07/29/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
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On X/XX/2017, at approximately XXXX XXXX, I deposited XXXX ( XXXX ) one hundred dollar bills into the BBVA ATM in XXXX, CA, immediately after depositing the bills, I noticed there was a problem with the machine. The ATM emitted strange noises and the screen showed an error message, Take unrecognizable bills out, but the bills were not returned. The Deposit door on the ATM didnt open, and a few seconds later, the machine gave a message that it was Out of Service. I was frantic as to what to do, and I waited around for about an hour, spoke with two other customers who were unable to complete their own transactions, because of the malfunction with mine. I sent a message through the online portal and on Monday, X/XX/2017, I visited the bank and attempted to sort the problem out in person. The employees were dismissive, and wouldnt give me the time of day, rudely stating that they couldnt help me, because my problem was an ATM issue. After contacting the BBVA call center, numerous times, dealing with hangups and less than enthusiastic call center agents, and agents in the dispute department, finally on X/XX/2017 my deposit was credited to my checking account. Unfortunately this was not the end of this nightmarish experience. I was still charged NSF on that very same day, and additionally on X/XX/2017, well after there was money in my account to cover the charges. On XX/XX/17, I spoke with an representative of the bank, who identified himself as the XXXX XXXX, manager of call center in Puerto Rico. I ask XXXX XXXX about credits for the NSF charged by my financial institutions, and he told me It is policy not to credit insufficient charges ( outside of BBVA ) that customers experience from a ATM malfunction. I asked him to provide evidence that this ridiculous claim was true, and his response was Its just known. He also told me that I had received all of the BBVA NSF that i was entitled to, but I received only XXXX out of XXXX NSF. While all the financial institutions that I am a customer to, expressed regret for my troubles, they will not reverse their fees, even though I am able to submit a letter from the bank showing a dispute and that the action occurred through no fault of my own. It seems that I am being penalized for BBVA faulty equipment and slow processing times.
|
| 10/05/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
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On XXXX I deposited an insurance claim check ( signed by my mortgage company and myself ) into a BBVA Compass ATM at XXXX XXXX XXXX XXXX XXXX CO XXXX. I then received a letter on XXXX stating that " multiple payees-payee not an account owner ''. On Monday XXXX I called the customer service line and they were able to pull up an image of the check and stated that there was no reason why this check could not be deposited. I had the check image faxed to the BBVA branch at XXXX XXXX XXXX XXXX and then went into the branch to speak to a supervisor. When I got to the bank I asked for a supervisor, XXXX XXXX who was completely incompitant stated she was a supervisor and would try and answer my questions. Come to find out she is only a Sales Advisor and completely misrepresented herself. After showing her all of my documentation and explaining the issue she stated that the checks in the ATM are not picked up until Thursdays and that there is nothing they would do. She refused to obtain the check prior to Thursday and would not explain why. She verified that they have an image of the check both front and back and that she could see XXXX signatures, However they needed the physical check which was in the ATM. I stated that there was no sign of any kind on the ATM telling customers that if you are depositing an insurance check or check with multiple payees that it should be taken inside. She has no response. When I asked her why I am able to make deposits with my phone and they deposit those checks with images only yet they can not do that now even thought they have the physical check in their custody she stated they just could n't. It is completely unreasonable to tell a customer that they can not make certain deposits at the ATM after the fact when there is no sign, and no notification what so ever. After returning home I called the customer service line again. I was again informed that there was no reason for the bank to not deposit the check and that it was " already in route back to me '' I asked how this was possible after I was told by XXXX that they could not access the check until Thursday. The customer service rep stated she did not know. It is obvious that XXXX XXXX is unethical and a lier. She misrepresented herself and lied about the whereabouts of the check.
|
| 06/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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|
Web |
|
|
Hello I am contacting you about a serious issue I had with BBVA with a cash deposit to the ATM. The branch address is XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX. The transaction occurred around XXXX XXXX on Monday XX/XX/XXXX.
I was not sure which sup-options to navigate through in the form for this complaint since none were specific to my situation.
My wife had just pulled out {$13000.00} in cash from unemployment backpay from her account and we immediately proceeded to the BBVA branch mentioned and attempted to deposit {$2500.00} into the machine to pay bills, XXXX {$50.00} bills and XXXX {$100.00} bills were inserted into the drive through ATM. The machine jammed and would not return any bills or apply any of them to my account. My wife was beside me in car during this transaction.
I went into the bank at which time the branch manager came outside, told me to park my car around the front of the bank, and accessed the machine from the front. He then accessed the machine from the inside of the bank while I waited in the lobby. He was alone during both these periods of time.
The manager told me he only found XXXX {$50.00} bills in the machine ( {$350.00} ) and that no other $ 50s or $ 100s were in the deposit holding section. I was told they would need to contact an ATM tech to audit the machine and that could take 48 hours but they would contact me, in the meantime they deposited the {$350.00} into my account. The following day I called the bank in the afternoon and spoke to the manager ( who never contacted me ) who said they had the machine audited and my money wasnt in it!?!? I called the police who sent an officer to speak with the bank staff but he called me after saying I would have to let them handle it internally first.
I filed a dispute with the branch and with the BBVA corporate number but nothing has come from that yet and I have been given no updates or contact information for anyone involved in investigating the situation. I am not sure if this is a technical/mechanical error with the machine or something more nefarious in nature but I am left out {$2100.00} and with no options at this point. The whole situation is unreal to me that {$2100.00} in big bills just can not be found. So that is my current situation/complaint. Thx
|
| 07/25/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
To whom it may concern : I initiated a checking account with BBVA Compass Bank sometime near the middle of XXXX ( oldest statement I could find begins in XX/XX/XXXX to XX/XX/XXXX ) Early on into this relationship, I began having difficulties with the relationship with this institution. I had some fraudulent activity on this account, attempted to inform the bank, essentially my efforts to get resolution/help went without any sort of resolution. There is gymnasium near my home, to which I cancelled my membership in full compliance with the membership agreement. Unfortunately, the gym ( XXXX XXXX in XXXX, CA ) would continue to send in debits against my checking account which at {$32.00} was extremely expensive, inconvenient..you name it. One of the NSF ( after I decided to not continue a relationship with the bank ) was for more money than the amount in dispute, and subsequent to my request to close my account. Additionally when I opened the account, I was informed ( as I knew this was not an institution with extensive branches ) that the " closest branch was in XXXX, CA ) I went to the address as showing on the website, only to find that the branch was long since closed ... even thought there was a sign posted near the street, as well as on their website.
My final PHONE call to customer service was the epitome of POOR service, as the person on the phone had little to no interest in helping me, and went as far to say " that she had other calls to answer '' ... apparently she was in that department with little/ few/ no other customer service agents??
Finally after several requests to CLOSE my account, and additional nsf charges accrued since I determine that putting funds in the account would be extremely imprudent/expensive, I received a letter from BBVA Compass that they were closing my account.
Lastly, they sent this ( alleged money they stated I owed them in NSF charges ) to a collection agency ( XXXX XXXXXXXX XXXX ) On XX/XX/XXXX, I sent via certified mail ( see attachments ) a letter to the bank as well as the collection agency, both of which were not responded to in any manner.
( I will address the collection agency matter involved in a separate complaint ) Thank you in advance for your consideration.
Sincerely, XXXX XXXX XXXX
|
| 04/08/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
|
|
In early XXXX 2015, I entered Compass Bank to do business. The counter agent solicited business. I was redirected to XXXX XXXX, XXXX Representative. XXXX XXXX attempted to increase my home equity line of credit ( HELOC ). In doing so, she opened both a checking account and credit card account. I strongly protested to both immediately. She advised that the checking account was a requirement of all " new '' HELOCs, which is what would occur if my limit is increased. I was not aware that the credit card account was not closed until I received a statement a few weeks later.
In the meantime, I did not want to go through the changes the bank required to increase my HELOC. On XXXX XXXX, I advised XXXX XXXX I was no longer interested. At the same time, I instructed her to close the checking account ( and any other accounts ) opened in relation to this HELOC application. When I received statements, banking and credit, I realized that nothing had been done. I reached-out to XXXX XXXX on a couple of occasions with no luck. When I sent her an email inquiring about her availability to assist, she established contact. Unfortunately, she failed to follow through. She did not close either account and I have called customer service to do so. Today, a week later I find out that the checking account can not be closed via phone unless it is at a XXXX balance ( sounds crazy to me ). Last week, they told me that my balance would be returned less a service charge. I was unhappy to hear that I have to pay to close an account I never wanted. When I was advised that I HAD to open a checking account, the minimum amount required to open was {$25.00}. I have already lost {$3.00} due to the monthly service charge.
We are over 60 days and I can not get this checking account closed, just confirmed credit card account closed XXXX XXXX per my request yet I can not get this checking account closed. I have spent a considerable amount of time with Compass Bank. This reminds me of a time, not long ago, when you entered a mobile phone company 's establishment to browse and would leave to realize later that your mobile provider had been changed. The term used then was " slamming. '' Even electric companies practice slamming. I feel like I have been slammed by Compass.
|
| 07/17/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
|
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I was looking to trade in my XXXX XXXX XXXX in hopes of obtaining a used vehicle with a lower monthly payment. I was paying XXXX via BBVA Compass Bank. I spoke to representatives at XXXX XXXX XXXX of XXXX, TX and agreed to come in Saturday the XX/XX/XXXXto meet with salesman XXXX XXXX. I specified several times that I wanted to trade in my vehicle - not only to XXXX XXXX, but to the online agents I had contact with prior to coming to the dealership. XXXX informed me that XXXX XXXX XXXX XXXX XXXX whom I purchased the XXXX XXXX from XXXX overcharged me on my loan. He then stated he was able to get me a payment for the XXXX XXXX XXXX XXXX that I was interested in for under {$400.00} a month. I agreed. However, when it came time to sign paperwork, the payments were {$400.00} through XXXX XXXX. I figured that was okay because I would be saving about {$120.00} a year. I left with the XXXX thinking everything was taken care of on the dealership side. On XX/XX/XXXX, I received a call from BBVA Compass saying my account was past due. This was shocking because I did not have the car in question in my possession. The agent informed me they never received payoff from XXXX XXXX XXXX. I called the dealership that day and briefly spoke to XXXX who stated he would look into it and call me back. He never did. So for the past month and a half, I've been playing phone tag with various representatives at this dealership regarding my payoff situation. Today, I finally spoke with XXXX XXXX who is manager of the pre-owned sales department at the dealership. He informed me that I did not agree to a trade in, there is no trade-in in my paperwork and that I have two auto loans now. I was floored. I'm on a very tight budget ... living paycheck to paycheck. Information I provided to XXXX on XX/XX/XXXX. How can I afford two auto loans? Let alone pay for a vehicle I don't even own. I really feel I was taken advantage of. No one at the dealership XXXX XXXX or the agent I signed papers with in the finance office ) told me I would be signing up for a 2nd auto loan. I was just told how much my payments would be, when to come for my registration and plates, and whom the bank is. This has affected my credit score and my mental health. Can anything be done about this?
|
| 05/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
{$11000.00} Simple merged/sold to BBVA on XX/XX/XXXX. Accounts were to be transferred " seamlessly ''.
Background : With Simple, I utilized the easy app-based toggle-on-and-off " block '' feature on my debit card, unblocking it to use it and then immediately putting the block back on. Once BBVA took over the account, I was not able to use my debit card, which is the only way to access my money. I called BBVA on approximately XX/XX/XXXX. After waiting 1 hour and 15 minutes to have my call answered, and after much continued holding, I was told that because the debit card block was in place during the merge, that the card can not be validated until I [ go back in time to XXXX and ] fax a letter requesting the card to be activated, and include my ID front and back, account number, address, phone number, and the request. On Saturday, XX/XX/XXXX I faxed said request to the provided number and received confirmation that the fax was successfully sent. The same day, I got an email from a BBVA employee in a different part of the company letting me know that the number I faxed to was correct, but there is an error in the system that is sending the faxes to him ; he had notified IT and forwarded all incoming faxes to their BBVA IT department. No change to my account access, so on Tuesday XX/XX/XXXX, I again faxed the request along with a copy of his email. A reply from the same guy!!! Nothing he can do, forwarding to IT, keep trying.
In the meantime, all of my automatic-pay bills are going unpaid and I have had to borrow cash to pay for gas and food!
After additional drama navigating BBVAs broken website for transferring funds, involving having to guess at partially obscured fields on the screen and calling my new credit union for assistance with the account number field ( my credit union account has 14 digits but BBVA only allows 13 digits ), I find that it costs me {$15.00} to do an immediate wire transfer with a daily limit of {$5000.00} and a monthly limit of {$7500.00}!! So to get my {$11000.00} I have to PAY {$45.00} and wait more than 30 days.
I am disgusted with their way of doing business, which seems intentionally set up to hang on as long as possible to my money without providing me information, solutions, or a way out.
|
| 10/15/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I had signed up for a site called XXXX, where you could by Bitcoins using your bank account. I stopped monitoring the account because I no longer wished to do business with them. Unbeknownst to me, my data/devices were compromised after using them on an compromised network ( my temporary place of employment has significant security issues ). Through this, someone was able to access my XXXX account, initiate thousands of dollars of purchases ( initially in small amounts, then larger ) and send the money out from the account without any additional verification being asked for by the provider of the service.
I advised my bank, Simple.com ( attached to XXXX XXXX ), of this. I owned up to the initial few orders I placed with XXXX, knowing that this makes the proceedings more complex. They researched it and denied my claim, citing XXXX initially saying all the transactions came from the same single IP. I pushed them for details and documentation, but they provided nothing other than the notes of a phone call. They said they 'd research it again. The results of the research led to another denial that hinged, again, on the very same notes of a phone call with no real documentary evidence.
They said that, since I authorized their use of my account for ACH withdrawals and never explicitly removed that authorization, that they had no ability to dispute the charges despite my indicating that I never authorized them. They sent me to the provider to argue my case for them to refund me, which I will report in a separate claim, but knew would n't be fruitful.
Everything I 've found online suggests that even ACH withdrawals that are in dispute from a previously authorized third party are to be fully disputable. Simple says that is not the case. I asked them to provide their published ACH dispute policy and they said they did n't have one. I asked them why they do n't publish their policy when it differs from common practice ( like what the XXXX notes ) and was then told I 'd need to send all further correspondence through postal mail, as my account was closed ( they closed it because they acknowledged my account information was compromised, even when they said none of the charges are disputable or even appeared to be fraudulent ).
|
| 11/09/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
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Hello, My name is XXXX XXXX, and I am contacting you because I have been trying for over a month to get my money back that was deposited into an BBVA COMPASS atm, but not was not able to go into my account because the atm retained my money. On XX/XX/2020 I went to an outside BBVA atm in XXXX on XXXX XXXX to deposit money for rent a total of {$780.00}. I placed my card in and put In my pin. I went through the steps to make a cash deposit. Once I inserted the money the atm stated to please take unrecognized bills. I waited and waited for my bills to be returned, but it never did instead the atm prompted and asked if I needed more time so I push yes because I had not received any of my money back. I waited about 2 min again until I was asked the same question, then I pushed no because at this time Im frustrated and was going to deposit it at another atm since that one was not working properly. Once pushing no the screen read Please take your chase it is being returned so I waited for my money to be returned. But it never was about 3 min later the screen read your funds are being retained, please contact customer service for further assistance and had given me the 1800 number. I did not receive a receipt or anything so I'm lost at this point. I called, but being that it was a Sunday the banks were closed so I decided to call that following Monday the XXXX of XXXX. I called and explained my situation to the agent who answered the phone they put in a ticket for me I waited 10 days and called back on the XXXX of XXXX for them to deny my claim and say that I never used my atm card that day nor did I make a deposit that the atm funds were correct. I was upset because I know for a fact, I placed my money there I explained to the agent that I did in fact make the deposit they can check the cameras and see me there see the cash in hand seen all my movement. Another ticket was placed to further investigate ( or so I was told ). On today I called back the XXXX of XXXX to be told that the second claim was denied as well. At this point I am furious. I work hard for my money for it to be given away to a bank. I have placed a 3rd ticket, but I have decided to contact you guys because this is too much and I just want my money back.
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| 01/19/2019 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Company closed your account
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Web |
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I love the fact that Big Banks and even smaller banks have to answer to CFPB about the various complaints that your everyday consumer has to contend to. With close to {$1200.00} in my account BBVA Compass Bank made a choice to freeze my account and after waiting for someone in their Corporate Investigations department I am requesting that my money be mailed and all fees adjusted and a cashiers check be mailed to me as agreed by XXXX. The reason for this complaint is this, Is it ok for a bank to retaliate against a customer that filed a complaint against them for not being in compliance with REG E. Many people that have been victims of Identity Theft ( Such as myself ) are being denied permanent credit for charges I did not make or authorize! I understand this is a smaller bank but they are operating in the US but there are many complaints that BBVA has been in violation of Reg E : Congress passed the Electronic Fund Transfer Act ( EFTA ) in 1978 to protect consumers engaging in electronic fund transfers ( EFTs ). The law provides the legal framework for the rights, liabilities, and responsibilities of participants in EFT systems that consumers use such as automated teller machines ( ATMs ), debit point-of-sale terminals in retail stores, and automated clearing house ( ACH ) transactions such as electronic payment of a creditors bill from a consumers checking account. Regulation E implements the EFTAs requirements.
Among its provisions, Regulation E specifies procedures that institutions ( including BBVA Compass ) must follow for investigating and resolving errors alleged by consumers for EFTs, such as an unauthorized ATM withdrawal. The regulation also specifies the extent to which a consumer can be held liable for unauthorized EFTs. To facilitate compliance, this article reviews the regulations error resolution and consumer liability provisions.
ERROR RESOLUTION PROCEDURES : 12 C.F.R. 1005.11 Section 1005.11 sets forth the procedures financial institutions must follow after receiving notice from a consumer of an error for an EFT. Before discussing these procedures, it is helpful to identify issues that are deemed errors. Under 1005.11 ( a ), the term error includes : An unauthorized EFT or Debit Transaction.
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| 09/05/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I submitted a dispute to BBVA Compass Bank regarding two {$100.00} charges on my account dated XX/XX/19. I received ticket # XXXX on XX/XX/19 from XXXX and was told I would receive some forms to fill out and sign within 10 days. I never received these forms nor did I receive the dispute acknowledgement that they legally were supposed to send me within 30 days. Also this dispute has not been resolved within the two billing cycles they are supposed to have resolved it within legally.
I called them again on XX/XX/19 asking again why I've received nothing and what was going on with my dispute and spoke to XXXX who stated he knew nothing about any forms and told me to wait longer. He also gave me the phone # to call the dispute department directly.
I called again on XX/XX/19 directly to the dispute department and spoke to XXXX who stated that nothing has been done on my dispute and the ticket # was just notes stating I had started a dispute. When I complained about no one working on this dispute and them just giving me the run around, she stated she would put me on hold and " get this dispute to the finish line '' After leaving me on hold for a half hour, she just transferred me back to the original customer service department again!
I spoke to XXXX and insisted on speaking to a manager so he transferred me to someone named XXXX who was just as useless and unhelpful as everyone else I've spoken to at BBVA. She said she couldn't control the mail if I didn't receive the letter, but wouldn't tell me that they had even sent one. She also wouldn't tell me why there were not any correspondences in my online messages or any copies of this non existing letter or what if anything was done on the dispute. She again told me just to wait and maybe this would end up in arbitration!! When I told her I was fed up with the run around I was getting and the terrible customer service her company has she couldn't have cared less. She stated " do what you have to do '' when I told her I was filing complaints against BBVA. She said she would escalate my dispute to another manager but wouldn't transfer me to them so I have no idea if she even did that or if she just added another note or did anything at all to resolve this dispute.
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| 06/08/2015 |
Yes |
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Web |
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I applied for their credit card on XXXX/XXXX/2015, and I was approved instantly for the credit limit of {$21000.00}. I received a letter stating my credit score of XXXX using the Experian as their source about five days later, and I received their card about a week later. I believe I received the card on XXXX/XXXX/2015.
I used the card on XXXX/XXXX/2015 and XXXX/XXXX/2015. On XXXX/XXXX/2015, I used the card and had a decline. I called the number on the back of a card and, and the regular customer service forwarded me to a fraud department. The fraud department representative told me that my account is under a review since the last purchase on XXXX/XXXX/2015. The reason for the review is unknown, but they will have an answer between XXXX - XXXX. I called them back between these time frames. After 1 hour of waiting to talk to someone, I talked to XXXX of the fraud dept. customer service rep. The rep, XXXX told me that she does n't know what the another fraud dept. rep. told me, but the review will not occur on weekends, only on business days ; thus, I will not have any information what-so-ever until Tues, XXXX/XXXX/2015 the earliest. She also told me that my account went under the review on XXXX/XXXX/2015, XXXX, and the review was placed manually by a human being. There was no note from the person who placed my account under this review. She said that most likely suspected fraudulent activity put my account on the review ; however, when I asked why I was not notified of the suspected fraudulent activity on my account, she said that the review and suspected fraudulent activity are different. Thus, they are not obligated to let me know what is going on. It makes no sense because she established the connection that most likely the suspected fraudulent activity put my account on a review. I am tired of this bank making up a story as things progress.
I was upset and started to look into this kind of the issue with BBVA Compass bank, and I found some information at XXXX : XXXX Apparently, what I experience is not an isolated incident, but occurs rather frequently with this bank. And, in order to get an answer from this bank, I must get help from an agency like CFPB ; thus, I am doing so now just to get an answer.
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| 03/15/2018 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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XX/XX/XXXX : I signed up for CLEARCONNECT CHECKING account under terms of {$200.00} new account bonus. Offer expired on XX/XX/XXXX.
XX/XX/XXXX : I signed up again for CLEARCONNECT CHECKING account under the same offer after BBVA informed me via email that " We Messed Up! '' opening the prior application. BBVA confirmed back via email that my second application was processing.
XX/XX/XXXX : BBVA sends me welcome email to my new account.
XX/XX/XXXX : I met the final term of the offer by having my employer direct deposit my paycheck with a requisite amount within the 60 day stated time period to qualify for the offer. The other terms were met like new customer, one per household, account type, and opened online.
XX/XX/XXXX : The offer terms state {$200.00} should have been deposited by this day which was 60 days after XX/XX/XXXX. The promised bonus deposit was not made.
XX/XX/XXXX : I sent an online secure message asking about the missing {$200.00} bonus.
XX/XX/XXXX : After not hearing anything from the secure message, I called customer service. After being told I do not qualify due to my state of residence and due to opening the account online despite the terms and conditions saying otherwise, a gentleman ( manager escalation ) opened a ticket to resolve the issue 'within 5 business days '.
~XX/XX/XXXX : 'Mark ' replied to my online message saying another ticket was opened regarding the matter and that should be resolved in 24-48 hours. This reply is backdated within BBVA 's messaging system to XX/XX/XXXX.
XX/XX/XXXX : After BBVA failed to meet both deadlines from my two open tickets, I called back customer service. The representative states I did not qualify for the offer because BBVA did not open my account until XX/XX/XXXX. I stated there was no possible way for anybody to sign up under the offer if BBVA took 2 weeks to open the applications and they used the date BBVA opened the account rather than the customer. This representative further tells me she can not assist because the group that handles this type of issue is closed for the day and I would need to call back. She claimed to be opening a ticket but no ticket number was provided.
XX/XX/XXXX : I submitted this complaint to CFPB.
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| 06/09/2019 |
Yes |
- Debt collection
- Credit card debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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I opened this account at the beginning of XXXX with BBVA Compass. I lived in XXXX because work, and I left the country in XXXX XXXX to work in XXXX. I kept opened the account in case I was coming back. I left to the XXXX XXXX address, my email and I left the credit card in autopay. I left also money in the checking account link to this account. I found the account in collections last year, XXXX XXXX, when my company sent me back here. I tried several times to change my address and fix this with the bank with no luck, so I closed the checking account and full paid the ''supposed debt ''. Then I request several times a statement to proof if I owed that money and to know where it came from. I did because my acknowledge of the rules here. In XXXX and XXXX, you paid and then claim if it was an error to avoid troubles. The bank told me by phone they would send a statement. I wrote letters with my data, address, phone, SSN, copies of the credit card, ... I never received anything or explanation.
I claimed to the bureaus, but the information in the credit reports is not changing and it is confused, looks different in all of them and even different if you check on your phone or your check in your computer.
I paid to XXXX XXXX to help, and for 3 months they didn't solve anything or gave me a clear information about how to manage this. I have spent around XXXX XXXX dollars to fix a ''supposed debt '' of XXXX dollars. I couldn't find an apartment to live without a co-signer. I have an annual salary of XXXX dollar and an international company covering my expenses, I have been working with them 15 years now around the world.
I never missed a payment in any country for my rent, or my mortgage in XXXX, or utilities, nothing.
I have asked a loan to Stilt just to build credit, when I didn't need it, only because this, and open accounts I wouldnt if wasn't for this to try to improve my credit and be able to rent an apartment without have to ask favours to friends to be my co-signers. No way to think in invest in a house here. I could have bought one with a good down payment, but instead, I have to spend and I will spend around XXXX dollars in renting during years.
Please, I ask some help here as this is so unfair.
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| 02/06/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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- Incorrect information on your report
- Account status incorrect
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Web |
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BEWARE of banking with BBVA Compass!!! Inefficient processes and lack of follow through by staff leads to poor service and financial harm. To whom it may concern, it is with great frustration and disappointment that I bring this complaint to you regarding unfair treatment, inefficient policies that have caused financial harm to me by BBVA Compass. Due to incompetencies in their systems and operations, my financial credit has been hurt by their unfair report to the credit bureaus.
Prior to this incident, I have been a faithful customer at BBVA Compass for over 3 years and have multiple business lines with them. On XX/XX/2019, I met with representative at the BBVA Compass branch on XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX branch to take out a business loan for a purchase. He recommended a combination of products in other to get to the amount needed. During the loan application, I asked XXXX to help me setup all the loans on auto draft so that all the payments due would be drafted from a business checking account I have with them.
The problems started several weeks later when I found out the payments had not been setup on auto draft as requested and I was getting charged late fees. I had a business checking account with BBVA where I wanted the funds to be drafted from and the account had enough to cover all the payments. I reached out over 6 times, went into three different branches, met with a branch manager and no one could figure out how to setup the payments from this particular loan.
Finally I was able to meet with a business banker who was able to help me resolve the payment issues. However by this point, the damage was done. BBVA Compass had reported deliquencies to the credit bureaus damaging my credit even though I had accounts with them with enough balance to cover the payment and I had made many attempts to make the payment. I was also charged several late fees and I was able able to get a refund on some of the late fees. However my credit has been tainted.
I've been to two branches to discuss how to resolve the issue with the credit report. I was supposed to have a branch manager and then client care follow up with me and its been over a week and no call from either party.
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| 03/16/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Application denied
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Web |
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I received an invitation to apply for a XXXX credit card from BBVA Compass Bank and went ahead and applied online ( application ID : XXXX ) my application stayed pending for over a month and during this time I received false information from more than 10 people in customer service about the application being pending credit review. After a long period I spoke to someone who claims to be a supervisor ( XXXX XXXX ) but he was rude, not helpful and had no power or authority to demonstrate that he is a read supervisor. He told me that the bank won't approve me because I am not a XXXX XXXX which is a total discrimination based on Citizenship and Country of Origin. I told him if that's how the bank evaluates potential customers why did they send me an offer in the mail to apply for credit card even though I am a citizen to which he never had a good answer and then he started blaming me for applying online even though the letter says that I can apply online, in branch or by the phone. Federal credit regulations state that when a bank solicits a customer through mail to apply for a credit card their offer must be firm, legit and final approval is subject to CREDIT approval not citizenship status. If this bank made me an offer they were never going to honor it even if my credit was perfect because they are discriminating against people who are not citizens which means that the offer was not legit, illegal and against federal regulation. I asked if they are willing to remove the inquiry and he refused and told me to go contact the credit bureau. I read the offer letter again and not a single word says anything about being a XXXX XXXX before applying. Later I received a letter in the mail stating that they won't approve me because of fraud risk which is a complete joke because I tried to work with them and submitted verification documents including my social security card and state ID and even went to a branch in person to resolve the issue but no one wants to help. I was treated unfairly by this unprofessional bank and it's useless customer service team and I expect CFPB to protect me and my rights from this whole encounter. Attached are all the pages from the offer letter and the denial joke letter.
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| 05/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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My wife made a XXXX gift purchase on our account from a merchant named XXXX on XX/XX/XXXX. We received the clothing on XX/XX/XXXX. The size of the clothes were misrepresented ( the size on the label was nowhere near the actual size ) and, when given as a gift, did not fit the recipient.
We tried to get an exchange/refund from the merchant, but they appear to be a dropshipper from XXXX and refused.
We initiated a chargeback dispute ( # XXXX ) with our bank ( Simple ) on XX/XX/XXXX for two transactions - {$100.00} and {$1.00} ( which appears to be an ISA Fee charged by Visa related to the transaction since the merchant appears to be in XXXX ). We received a reply from Simple on XX/XX/XXXX stating that " per Visa rules, charges have to be reported within a certain time frame in order for us to attempt to successfully return the charge. '' That time frame was 120 days from the posted transaction date. I pointed out to them I initiated it at 114 days, not 120+ days. They apologized and stated they would investigate the disputed transactions.
Shortly thereafter, COVID-19 hit. I was looking over my emails and bank statements, and noticed there hadn't been any updates. So I contacted Simple on XX/XX/XXXX asking about the status. They replied on XX/XX/XXXX stating " the dispute in question was reasserted and is still being investigated. '' Finally, on XX/XX/XXXX, I received a reply from Simple stating " we have no recourse as this charge was too close to the timeframe for it to be submitted to Visa and the investigation will remain the same. The dispute will remain denied and no funds will be applied for the disputed transactions ... We have no further recourse. '' I reached back out to Simple that same day because that excuse is unacceptable. Guidelines are in place for a reason - I met my requirements and I expect Simple/Visa to meet their requirements. Simple replied on XX/XX/XXXX stating " unfortunately the dispute denial will stand. Even though you reported the dispute before the 120 days, Visa was backed up and not able to get to it before their deadline expired. At this point the dispute is out of our hands and we will not be able to dispute it further. ''
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| 08/13/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XXXX XXXX I received a check from a company called XXXX XXXX XXXX to participate in a paid adverting program. The program was to pay me weekly to advertise their company on my car for 3 months. I was to receive the check ( in amount of {$1900.00} ), deposit it, keep my portion of {$450.00}, and pay the remaining to the company that will was my car. On the day of XX/XX/2020 I called my bank BBVA COMPASS to speak with the fraud department to see if they can check to make sure the check is legit and not fraudulent. The employee I spoke with advised me they are not able to check but informed me that at the worst the check would be deducted back out my account it is not a legit check. He also informed me to contact the bank on the check ( XXXX XXXX XXXX ) to confirm funds and to give myself peace. On XX/XX/2020 I called XXXX XXXX XXXX ( listed on the check ), to confirm the check is not fraudulent and to make sure funds for the amount were available. The employee I spoke with confirmed that it was a legitimate check and the amount of funds in the account would cover the check. As the check continued to show as " pending '' in my account I stayed in contact with the XXXX company to keep them updated on the process. On XX/XX/XXXX, I received a return check for the check amount in addition to a {$15.00} return check fee. I received another return check on XX/XX/2020 for the check amount and additional {$15.00} return check fee again. On XX/XX/2020 I reached out to my bank BBVA again to ask fo clarity and was treated as to I was trying to deposit the check over and over. Which I was not, hint the reason of me calling. I was later transferred to the fraud department that treated me as if I did something wrong. My account with the check deposited in and my personal account I share with my husband was then froze and currently still is by BBVA Compass. That is why I asked both banks in the beginning was everything ok not fraudulent with the check. On XX/XX/2020 BBVA Compass deducted {$1800.00} out of my joint account I share with my husband ( which is not the account the check was deposited in ) and deduction {$170.00} out of the account the check WAS deposited in.
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| 03/04/2016 |
Yes |
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- Closing/Cancelling account
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Web |
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On XXXX/XXXX/16 I applied online for the BBVA Compass XXXX XXXX XXXX XXXX. I was instantly approved with the Slam Dunk message. The following week I received a letter stating that my account was closed and that if I wanted to know the reason why to contact them. I called the number listed on the letter and spoke with a rep who told me that they thought my account was closed because they thought it was a fraudulent application. I told her it was n't a fraudulent application and asked if I could verify my info or what else could I do? I also asked why no one contacted me to verify my information. She said she did n't know and suggested I " check my reports '' I have monitoring with XXXX ( who they pulled ) and XXXX monitoring. I check my reports regularly and also am notified of any activity on any of my reports. I have lived at the same address and had the same phone number for over 5 years. I have never had any fraudulent activity on any of my reports. I have never had any fraudulent accounts opened in my name. I have never even froze my reports. There is no reason that it should have been considered fraudulent. She said that she could not help me with my questions and gave me the number for the " fraud '' dept. I called that number and it ended up being disputes. They told me the same thing as the first rep, and transferred me to the actual fraud dept who again told me the same as the first rep that they think it is a fraudulent application and to check my reports. I told him that I am me and it is not fraudulent, what can I do? He also could not give me any information and transferred me to a supervisor. The supervisor also could not help me and wanted to transfer me back to customer service ( where I started ). She put me on hold and then came back and said that customer service could not help me either. I have checked all XXXX credit reports and everything is correct. There is no fraudulent activity and all my info is correct and up to date. There are no discrepancies. BBVA Compass is becoming known for closing accounts without cause. They use " fraud '' as a reason but can not give any info. A quick google search shows this has happened to many people.
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| 05/03/2015 |
Yes |
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- Closing/Cancelling account
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Web |
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I recently applied on XXXX/XXXX/2015 for the NBA BBVA Compass Bank XXXX XXXX Card for my love of basketball and received the card 7 business days and a mailing of my credit score and bureau information from XXXX. 3 days later on XXXX/XXXX/2015 when I tried to use it at a grocery store it was denied. I called customer service and they told me it was suspended and no other information was available. I was to wait for a call back on Monday morning XXXX/XXXX/2015. I called on XXXX/XXXX/2015 and had the very same customer service rep who told me he had no information and the account remains suspended an no information. I asked for my issue to be escalated and I received a call back and was told on XXXX/XXXX/2015 ( I saved the voice mail ) they needed to verify my identity and to stop in a branch. There are no branches in NJ. No information was received in the mail or phone call about the suspension - nothing. I called back on XXXX/XXXX/2015 and told them I was visiting family in AZ and they would note the account that I would would go to a BBVA Compass Bank for ID verification. Yesterday on XXXX/XXXX/2015 I spent over XXXX hours in a BBVA branch at XXXX XXXX XXXX XXXX XXXX. AZ with my ID ( Drivers License and Passport ) and I met with the Teller, Personal Banker who tried to resolve this. The staff put me in an office and wait for service on the telephone. As of today - XXXX/XXXX/2015 my problem is not resolved. The Personal Banker XXXX XXXX called me at XXXX on Saturday and said he will continue to work on it Monday morning XXXX/XXXX/2015. He made copies of all my ID information. I met all the criteria, provided the information and NO ONE cares at BBVA Compass Bank to resolve this issue. I have now worked with XXXX different people and no one can seem to resolve this mess.
My Desired Resolution : I want to have the NBA XXXX XXXX Card that was approved for me. I have NO IDEA why after XXXX DIFFERENT PEOPLE and XXXX hours in a branch that my case can not be resolved. This is by far the WORST customer service and communication I have seen EVER! Please help me. No one should be going through the same problem. I have also filed a complaint with the XXXX.
XXXX XXXX
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| 08/14/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XXXX XXXX I received a check from a company called XXXX XXXX XXXX to participate in a paid adverting program. The program was to pay me weekly to advertise their company on my car for 3 months. I was to receive the check ( in amount of {$1900.00} ), deposit it, keep my portion of {$450.00}, and pay the remaining to the company that will was my car. On the day of XX/XX/2020 I called my bank BBVA COMPASS to speak with the fraud department to see if they can check to make sure the check is legit and not fraudulent. The employee I spoke with advised me they are not able to check but informed me that at the worst the check would be deducted back out my account it is not a legit check. He also informed me to contact the bank on the check ( XXXX XXXX XXXX ) to confirm funds and to give myself peace. On XX/XX/2020 I called XXXX XXXX XXXX ( listed on the check ), to confirm the check is not fraudulent and to make sure funds for the amount were available. The employee I spoke with confirmed that it was a legitimate check and the amount of funds in the account would cover the check. As the check continued to show as " pending '' in my account I stayed in contact with the XXXX company to keep them updated on the process. On XX/XX/XXXX, I received a return check for the check amount in addition to a {$15.00} return check fee. I received another return check on XX/XX/2020 for the check amount and additional {$15.00} return check fee again. On XX/XX/2020 I reached out to my bank BBVA again to ask fo clarity and was treated as to I was trying to deposit the check over and over. Which I was not, hint the reason of me calling. I was later transferred to the fraud department that treated me as if I did something wrong. My account with the check deposited in and my personal account I share with my husband was then froze and currently still is by BBVA Compass. That is why I asked both banks in the beginning was everything ok not fraudulent with the check. On XX/XX/2020 BBVA Compass deducted {$1800.00} out of my joint account I share with my husband ( which is not the account the check was deposited in ) and deduction {$170.00} out of the account the check WAS deposited in.
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| 07/03/2017 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Bounced checks or returned payments
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Web |
Servicemember |
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I thought I had an active checking account with BBVA Compass Bank. On XXXX XXXX,2017 I cashed a check for someone Ive known 30 years. However, the check was no good.On XX/XX/XXXX, I recieved a letter from the bank telling me my account had been blocked anmd I had 10 days to bring it out of the negative and to contact my local branch. I called the 800 number and told them the closest branch was over 120 miles away in Arizona and I could n't put the money in until my social security was deposited on XX/XX/XXXX. they said fine. On XX/XX/XXXX, I recieved a letter saying in adition to the {$12.00} charge I was being charged {$25.00} more for my account being in the negative10 days and I needed to bring the account in the positive to retain my account. On XX/XX/XXXX, my social security deposited arrived at the bank. I called them they said they closed my account on XX/XX/XXXX that they were going to deduct their fees then i could go to the local branch in 10 days to get the rest of my money i explained how far the branch was and they said they would keep it opened they told me to call them back Monday XX/XX/XXXX, on XX/XX/XXXX, i got 2 lettetrs from the bank saying their was a additional {$25.00} fee for the account beoing in the negative for 20 days and TO CALL THEM AND MAKE ARRANGEMENTS OR THEY WAS GOING TO CLOSE THE ACCOUNT. I called them Monday and asked why they would send me letters like that when they already closed the account. They said it wasnt their department and I had to wait 10 bussiness days for them to send my direct deposit from one side of the bank to the chargeoff before they would refund the remainder of my money. i asked what happened about going in the branch and getting it. They hung up on me when I called back asking how they could take money on a closed account lie to me telling me they would keep it open and then send me letters saying it waS OPEN WHEN THEY KNEW THEY HAD CLOSED OIT THEY TOLD ME THEY WOULD MAIL ME THE REMAINDER AFTER THEIR FEES WHEN THEY GOT AROUND TO IT I SAID THEY HAD CHARGED ME TOO MANY FEES BUT I COULDNT POINT THEM OUT BECAUSE I COULODNT SEE MY ACCOUNT THEY SAID I HAD TOP TAKE THEIR WORD ON IT AND THEY HUNG UP ON ME
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| 10/23/2020 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Unable to open an account
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Web |
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This is regarding BBVA aka Compass Bank. My mother passed away in XX/XX/XXXX and her estate disbursed two checks on major banks. I have been trying to open an account to use my inheritence to purchase a home as was my mothers XXXX wish. I have been going round and round since XX/XX/XXXX with multiple visits to the branch and nearly two dozen phone calls most of which have gone unanswered trying to get an account opened up. I was told they needed to speak with the legal department because even though the checks were issued to the now defunct trust that they were provided a copy of and signed over to me by my brother as he is co trustee they didn't know if I could use them or if they'd need to be reissued to the estate of. After nearly a week " legal '' got back to them and stated we could use them as issued and I just needed to provide a TIN for the defunct trust and I need to sign a multiple trust agreement. Great! my brother can go into a local branch ( since we live in seperate parts of the state ) and I can go into mine and sign and everything will be hunky dory Can you give me this multiple trust agreement and I'll get this taken care of? The banker states she's never heard of this document. I ask can she get it from " legal ''? She doesn't know! She states to look on XXXX for this document. I Obtain my TIN and take time off work to go in only to be told now they need to have " legal '' approve my TIN. I tell her Should be about two days. I start calling at two days and three days later I'm told it's approved and I just need to provide them with this multiple trustee agreement that nobody knows anything about. This banker waited nearly two weeks to attempt to locate this form that she new I would need so I could deposit over {$72000.00} in checks! My mortgage company, my brother, my REALTOR have all been in contact with this banker trying to get this done! We have postponed closing on the house for a month causing undue stress on me and my brother because of the lack of professionalism by this banker. It's bad enough that we just lost our mom but this treatment has the potential to cost us thousands of dollars and should not happen to anyone else.
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| 11/07/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
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BBVA COMPASS - ( ACCOUNT NUMBER XXXX ) XX/XX/2016 BBVA COMPASS FRAUD and INVESTIGATION Department RE : account number XXXX To whom it may concern : On XX/XX/2016, I received an email from your bank indication fraud was impacting my checking account. In fact, {$3300.00} was stolen from my account after BBVA COMPASS allowed someone to compromise it. I called BBVA COMPASS that evening and could not access my account as passwords and security questions had been changed. After a quick investigation by BBVS COMPASS, I was told someone called in to their customer service to change information, followed by the creation of a 'WALLET ' access to my account, followed by a request for a new debit card, and finally on XX/XX/2016 the {$3300.00} in purchases and debits were taken from my account. All happening in OHIO or IOWA.
Prior to the big day of XX/XX/2016, BBVA COMPASS sent a new card to the criminal and sent a new card to me. That makes two active cards numbers on one account.
The account was closed immediately by BBVA COMPASS and a new one was created and I quickly created my own 'WALLET '. The {$3300.00} deposited in my new account within a few days. This was the end for me even though I was told my account would be closely watched on every transaction for several weeks.
Fast forward to a few days ago. I started receiving account statements on the closed account over drafted {$3300.00} plus fees. This is when I made a visit to the branch located on XXXX Texas. It was at this location where I was informed the investigation was closed since they did not receive a police report.
No one ever contacted me concerning a police report and I thought my part was over in this process. I have been to this bank several times since this happened. I have an online account, a 'WALLET ' application with my account, and my email is associated with this account yet there was no requests made of me in any of these superior formats to get information.
The police report information : XXXX Officer XXXX badge XXXX PD XXXX This is a request that BBVA COMPASS complete this investigation, shore up their practices and procedures, and leave me alone.
Sincerely, XXXX TX XXXX
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| 06/30/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
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I contacted the one eight hundred number on bank account statement, at first I was told there no account in there bank then I was told that my account when, t dormant to the state of California, so I said to person on other end of phone that you can tell me my account went dormant to the state, so I tell him that he has to be looking at my account to be able to tell me it went dormant to the state.i giving a phone number to call on XXXX XXXX bank BBVA Compass bank talked to a lady Manger and she would look in to it and call me the next day, I never received a call back, I called California State Controller unclaimed property Division, Thay took my information to look through records for dormant account of BBVA Compass Bank there's nothing there, then I was asked about this account number and bank as I explained what the bank said I was told the ways it works, that if my account went dormant to the state that Thay would have sent a letter with the funds with my name on it legal.So I tried contacting Bank and told them that there is no money there and then, So finely thay came up with my account and ask my Mather 's maiden name as he opened the information and told me the account is XXXX and it when, t dormant in side of the bank and I need to go into a BBVA compass branch closes to me and to take my ID and my account would be reactivated with my money in it from XXXX to XXXX as of Friday XX/XX/XXXX at XXXX XXXX I walked in to BBVA compass branch on XXXX XXXX in XXXX CA hand them my I D at the teller 's window and thay didn't even know what I was talking about, so I gave her my account number and I was told that there is no account here, so I spoke to a manager and gave him the information I was given over the phone of BBVA compass customer services, with the name of the person I spoke with and his ext, number as he called an for one hour I sit there and then he ask to make a copy of my account statement and Driver license and SSN number, i have not received a call back, in XXXX XXXX I had close to {$10000.00} thousand in that account.and all entries from should be added to also I was in XXXX XXXX until XXXX.I explained to the bank of my were about, s
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| 09/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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I found XXXX, XXXX pesos bills while cleaning out my garage. I didn't know where to exchange them or their worth and asked several people. I was told to try BBVA. I went to one branch and was told they would exchange the pesos at 19 %, approximately {$1500.00} US dollars, but only if I had a checking or savings account. I was told by a teller that I had to have a {$25.00} deposit to open an account and the pesos would be exchanged and the funds would be deposited into that account. I left that branch to think about it. After a couple of hours, I went to a different branch closer to my home and was told the exact information from two tellers. I opened a savings account and received a receipt for the pesos with the buyback quoted at XXXX. The next morning, I received a phone call from the bank stating that I wouldn't receive the exchange. I was told that the two tellers at the second branch and the original teller all made a mistake and I could pick up the pesos and I could keep the account I only opened to exchange the pesos open. After I questioned why I was told the pesos could be exchange if I opened an account with a {$25.00} deposit, I was told the account could be closed at no charge or fees. I feel that I was scammed into opening a savings account and mislead. I have a receipt with the quote for the pesos at an approximate amount of {$1500.00}, which is what three different tellers at two different branches told me, and now the bank refuses to exchange them. The receipt does say the rate quotes are subject to change and are only an indication rate. But the rates didn't change. I gave the bank my money to open an account I didn't want and told to pick up the pesos. After arguing with the branch vice president and president, I was told I would be called back the following day. I have been playing phone tag with them since. I feel that this is a serious and important issue and that I'm being ignored and swept under the rug, hoping I'll go away. I would like the account I never wanted closed, my {$25.00} returned, and an explanation for why the bank won't honor a collection receipt for the exchange of the pesos, as promised by the three tellers.
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| 02/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
Submitted a fraud case to Simple Bank ( bank ) and XXXX ( where charges occurred ) XX/XX/XXXX. XXXX asks me for details from Simple XX/XX/XXXX. XXXX denies fraud because the amount was consistent with my spending pattern on XXXX. This is completely false. I rarely used XXXX mostly for transactions less than {$25.00}. The charges I disputed were over {$3000.00}. In XX/XX/XXXX Simple decides one of two Charges for me in favor, one not in favor. Surprising because the issues were the same for each claim. As a result a provisional credit became a credit and one was taken back and the charge Stood. I asked for copies of the determination and evidence reviews in XX/XX/XXXX. This was and still has never been provided after a years worth of requests. They keep making excuses and Ive asked for management intervention which never happened. It is still outstanding as of the date of this request over one year now.
I was contacted by a bill Collector for XXXX in XX/XX/XXXX. I never received any kind off notice from XXXX that there was an amount due. I did not respond to the collector and asked for information from Simple to determine why I was in collection and to address XXXX. Never received. Since then a new collector was assigned and a notice from XXXX was also sent about the balance. I asked XXXX for their information regarding the process of the fraud and resulting actions. They have refused to provide any information u til I speak to their Collections department. I will not contact their Collections Department without appropriate information.
The last time I asked for the information from Simple was yesterday XX/XX/XXXX and I got some generic response that had nothing to do with anything.
Please note I also contacted BBVA USA who I thought was the parent company of Simple. Twice I was told they have no responsibility for Simple Bank.
Recently it was announced that Simple was sold to another bank. After that it was announced That BBVA USA was taking over the Simple accounts as the parent organization. I just received tax information for the Simple accounts done by BBVA USA which appears contrary to their denial of any relationship.
Please help.
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| 05/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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My wife and I bank through Simple Bank, which has BBVA USA as the parent bank. On Wednesday, XX/XX/XXXX, my wife and I noticed that our debit cards were either declining or saying that the cards were not authorized. We had attempted to use the debit cards attached to our joint checking account. I tried to relocate money to my personal account to see if it was an issue with the joint account. I could not relocate money using either the app or through the web browser. I had called into Simple Customer Support and asked what was going on. I was at that point told that BBVA had suspended our account because they suspected we were victims of unemployment fraud ( My wife and I are currently receiving partial unemployment ). There was no notification issued to us. During the phone call, I was told that the issue would be resolved by the next day ( XX/XX/XXXX ) and someone would reach out to us. I called on XX/XX/XXXX because I hadn't received any updates and was then notified there was no updates for me. I called again on XX/XX/XXXX and was told there were still no updates for me. Today, XX/XX/XXXX, I called and was told there was STILL no update for me. Because my account is suspended, I have XXXX access to my money, bills can not be pulled ( I had authorized two utilities to be pulled prior to the account being suspended ), and unemployment/paychecks can not be deposited. We have a few XXXX dollars in savings in this account so money shouldn't be an issue for my wife and I, but now we are going on a week with XXXX access to this money. My wife and I need to eat and we need to put gas in our vehicles in order to get to work. We are not victims of fraud and this issue should have been able to be resolved much sooner. We have not been given any updates regarding how the investigation is going or when it will be resolved. I have made attempts to have Simple Bank temporarily unsuspend our account or have them manually move some of my money into my personal account ( which is not suspended ) so I at least have some form of access to money. I was told that they can not do that. All communication has been via phone and I don't have any phone recordings.
|
| 03/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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We applied for a mortgage refinance on XX/XX/XXXX in the amount of {$350000.00}. The banker emailed on XX/XX/XXXX and said the loan was approved. The closing process was set for a TBD date in XXXX. On XX/XX/XXXX, a mortgage sales rep emails us and states they are reviewing the file for final approval submission and the lender will need us to continue to provide mortgage statements and pay-stubs until XXXX closing date. On XX/XX/XXXX, we signed papers with notary for closing and settled closing costs. Less XXXX minutes after closing, the notary returns to our residence and states that he has been informed not to file the documents due to an error on the lender or title side.
The lender never provided a clear explanation regarding the error and stated closing would be rescheduled. I second application was not submitted but the approval process started all over as personal credit bureau had expired and the lender starting recollecting current mortgage statements and pay-stub information. On XX/XX/XXXX, Lender stated that file would be resubmitted to underwriting for an updated approval and their legal team would need to redraw documents. Lender stated a closing date before XX/XX/XXXX.
On XX/XX/XXXX, lender emailed and informed they were waiting on recert of value and should be able to close within a week or two.
0n XX/XX/XXXX, we emailed lender for update since we had not received any updated communication from the lender. Lender replied on XX/XX/XXXX and requested updated pay-stubs and bank statements and stated closing was expected the first week of XX/XX/XXXX. The requested information was provided on XX/XX/XXXX.
The lender sent final closing disclosure and stated closing would be on XX/XX/XXXX. We did not receive any emails, phone calls or texts from the lender or title company regarding closing appointment on XX/XX/XXXX. The title company contacted us about closing on XX/XX/XXXX. Due to continued failure of communication and mortgage services, we considered the lender to be in default and emailed the lender on XX/XX/XXXX regarding failure to close. Lender did not address the issues and attempted to move forward with closing.
|
| 07/29/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I was told on XXXX XXXX, 2016 that my checking account at BBVA Compass Bank was being closed due to an unrelated issue and I agreed. I inquired as to the procedure to cancel a direct deposit and was told to contact my employer directly as no further depozits would be accepted into the account ; which I did the same day. Unfortunately the deposit came thru anyway due to insufficient notice time to cancel the deposit and reroute to my new bank. Once the deposit initiated, BBVA allowed the deposit to be placed into the supposedly " closed '' account but still refused me access to any money, although clearly the account had not been closed, now they are telling me that the account has been frozen for three weeks. this is clearly not the case as I have been able to log on BBVA 's online and mobile banking on my phone as well as continue to call into the customer service and access my balance over the phone thru the automated as well as thru speaking with a customer service agent. If the account has been frozen, no entries into or out of thean account would have been allowed and the direct deposit ach would have been rejected back to my employer. My employer even attempted to retrieve the deposit back and was denied stating that the money was not there and I have written confirmation of this. As of today, XXXX XXXX, 2016 I am still being lied to regarding the status of this account as well as being lied to about a check being process - along with being able to view the money in the supposed closed account as an active account would show, my access to transfer or remove the money has been supended. Because this is my paycheck money and only a partial payment ( I only get paid monthly as a XXXX ) and now am being forced to wait until XXXX XXXX, 2016 to receive my next pay deposit ( into the correct bank account with XXXX XXXX ) - this situation is causing me undue financial harm, my bills are going unpaid because BBVA Compass is an unscrupulous bank who has thus far been totally unresponsive, or has told lies/untruths about the whereabouts of my money. I am asking that a formalcomplaint be opened against BBVA Compass Bank asap. Thank you.
|
| 12/03/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
This company is the WORST bank I have ever had to deal with.
I opened a credit card with BBVA in XXXX, they would send me 10+ pre-approval flyers a week.
3 weeks ago, I noticed that my card had a purchase from XXXX on it. I have never used this card. It was locked in its envelope in mysafe since activation. I went on the website, locked the card. Called XXXX and they said they would refund the money in 7-10 days. I waited 7 days and called them back to see what the status of my refund was. They said they needed fraud verification and so I needed to call my back and dispute with my back and they would give me my money back. So I called in today to the customer service phone number of BBVA and waited 22 minutes to speak to a rep. The rep said they could not help me, that they had to get me over to fraud. We had lots of communication issues ( phones cutting in and out ). So I asked for a phone number for Fraud incase the call got disconnected. He gave me the same customer service phone number I called into. I said I would like the direct dial number for the fraud department so I do not have to sit on hold for a half hour to get transferred. He said he could not help me with the dispute. I said I didnt need him to help me I needed the phone number to the person to help me. He said he couldnt help me with the dispute. we did this a few times back and forth and then I asked to speak to a supervisor. HE put me on hold for 34 minutes, and then when I got to the supervisor the supervisor said " I can't help you because he blocked your card, you have to call back '' We went back and forth about how these transactions were from a previous billing cycle and that they were fraud and needed to be disputed as the bill is due according to the online banking on XX/XX/XXXX. He said he could schedule a call back, I agreed. He kept offering me a call back and I had to raise my voice and tell him that I ACCEPTED 3 TIMES SCHEDULE THE CALL BACK.
The customer service I received today was absolutely atrocious. No one could help me. I still have hundreds of dollars of undisputed fraud charges on my account and I will maybe get a call back in 3 days.
|
| 07/22/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
Older American |
|
My husband and I have accounts at BBVA Compass Bank. XXXX of these accounts are CDs. Each CD pays interest quarterly. The latest interest for these XXXX accounts was XXXX XXXX, 2015. The interest on XXXX account was delivered via mail on XXXX XXXX, 2015. The interest check on the second CD account did not arrive. I waited until Friday, XXXX XXXX, and called Customer Service at BBVA Compass Bank. I was told there was nothing they could do, that I had to personally drive to the bank for assistance. I went to the bank and spoke with a banker there, who told me that since it had only been a little over one week since the interest check was missing, that there was nothing he could do. I had to wait two weeks for any help. I waited until XXXX XXXX and went to the BBVA Compass Bank location at XXXX XXXX and XXXX XXXX in XXXX, Texas. I spoke with the Bank Manager there who made several phone calls. He determined that the check had not been cashed. He also stated that they would put a Stop Payment on the check and if it did arrive in my mailbox, I should just shred it. He further stated that the replacement check would be processed the same day and I could come back that day for it. I asked him if the interest check could be deposited into my checking account. He said that would be fine. The next day, the Branch Manager called me and said the check would be processed Monday, XXXX XXXX. I could check the website on Tuesday, XXXX XXXX, and the check would show in my checking account. It did not appear Tuesday morning, as I expected. I called Customer Service to see if they had any record of the interest being deposited into the account. XXXX, at BBVA Customer Service, stated there was nothing in the accounts, no deposit, no notes that showed any transaction. XXXX promised to check into the matter and call me back. It is now almost XXXX and I do not think XXXX or anyone else from BBVA is going to call. The interest in question is {$37.00}, not a huge sum of money. However, I have been waiting for this money owed to me for nearly three weeks. What miserable customer service. Unconscionable of them to treat a customer in this manner.
|
| 05/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
On XX/XX/XXXX I applied for the BBVA Select credit card under a " double points '' sign up bonus promotion that was running in XXXX. My application documents were completed and signed on XX/XX/XXXX. BBVA had internal submission issues that day and so my documents did not get processed immediately when they were completed ( reference attached email string page 2 for verification of these facts, email dated XXXX XXXX, XXXX ).
Over that weekend, the " double points '' sign up bonus promotion was pulled early, however I was assured that since my application was completed prior to the promotion being pulled, the promotion I applied under would be honored ( reference same attached email string page 2 for verification of these facts, email dated XXXX XXXX, XXXX ).
I completed the required spend for the sign up bonus, and the bonus I received for it was half of what I was expecting - basically I did not received the " double points '' bonus which I had signed up for. I notified BBVA of this issue on XX/XX/XXXX ( reference page 3 of email string for verification of these facts, email dated XX/XX/XXXX ).
I followed up to that email on XX/XX/XXXX since I had not received a response ( reference page 3 of email string for verification of these facts, email dated XX/XX/XXXX ).
I received a response on XX/XX/XXXX indicating that this was going to be investigated ( reference page 3 of email string for verification of these facts, email dated XX/XX/XXXX ).
To date I have not received the " double points '' bonus I signed up for under the promotion. I also have not received any further notices from the bank to indicate that they have looked into my issue or are looking into my issue. I followed up on XX/XX/XXXX as well as XX/XX/XXXX requesting an update but did not receive any response ( reference page 3 and 4 of email string for verification of these facts, emails dated XX/XX/XXXX and XX/XX/XXXX ).
Since BBVA is no longer responding to my inquiries, the issue has not been resolved, and I have no way of knowing if it is even being investigated at this point, I am opening up this complaint to force a response from the bank.
|
| 08/09/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Compass bank continues to lie and slander my name and not focus on the events that lead to this complaint. In XX/XX/XXXX, I spoke to Compass Credit Card Department to indicated that I never received the card. I was then told the account was closed because the could n't properly ID me. Per the manger in the credit card department if I can go to a local branch and they can ID me and call in to verify me that they will reopen the account which took place. The XXXX CA Branch can verify that this took place. My focus is on the account # XXXX on XX/XX/XXXX reporting to early warning that I attempted an unauthorized transaction. First I want to point out that compass just confirmed in there response that my account was opened which contradicts them saying the transaction was unauthorized. The transaction actually took place on XX/XX/XXXX and I took a convince check from my XXXX XXXX XXXX Card into a local branch in XXXX CA. I asked the branch what is the best possible way to handle a balance transfer. The branch told me to write out the check to myself and deposited into my checking account. Being that the check is a credit card product before it could be deposited the branch would need to call over to the credit and authorizations department before it could be deposited because the system is flagging it for approval. After waiting about 5 minutes the teller was on the phone with the department and came back with an approval and said the funds where available in my account for immediate use. With all that said compass is reporting for misuse on this account with early warning but they already confirmed the account was opened and the transaction in question was approved in branch via credit and authorizations department. Compass keeps focusing on transactions that has nothing to do with the XX/XX/XXXX reporting. When the transaction was made on XX/XX/XXXX my credit card and checking account was opened. Compass then closed the accounts after the transactions were made which would make it an legitimate transaction not what they are reporting. Please investigate the XX/XX/XXXX transaction and correct my early warning reporting.
|
| 08/09/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Compass bank continues to lie and slander my name and not focus on the events that lead to this complaint. In XX/XX/XXXX, I spoke to Compass Credit Card Department to indicated that I never received the card. I was then told the account was closed because the could n't properly ID me. Per the manger in the credit card department if I can go to a local branch and they can ID me and call in to verify me that they will reopen the account which took place. The XXXX CA Branch can verify that this took place. My focus is on the account # XXXX on XX/XX/XXXX reporting to XXXX XXXX that I attempted an unauthorized transaction. First I want to point out that compass just confirmed in there response that my account was opened which contradicts them saying the transaction was unauthorized. The transaction actually took place on XX/XX/XXXX and I took a convince check from my XXXX XXXX XXXX XXXX into a local branch in XXXX CA. I asked the branch what is the best possible way to handle a balance transfer. The branch told me to write out the check to myself and deposited into my checking account. Being that the check is a credit card product before it could be deposited the branch would need to call over to the credit and authorizations department before it could be deposited because the system is flagging it for approval. After waiting about 5 minutes the teller was on the phone with the department and came back with an approval and said the funds where available in my account for immediate use. With all that said compass is reporting for misuse on this account with XXXX XXXX but they already confirmed the account was opened and the transaction in question was approved in branch via credit and authorizations department. Compass keeps focusing on transactions that has nothing to do with the XX/XX/XXXX reporting. When the transaction was made on XX/XX/XXXX my credit card and checking account was opened. Compass then closed the accounts after the transactions were made which would make it an legitimate transaction not what they are reporting. Please investigate the XX/XX/XXXX transaction and correct my XXXX XXXX reporting.
|
| 07/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
So On XX/XX/2020 I decided to open a checking account with BBVA. I only wanted to open a checking account and be able to do online banking. Well, after the open account process was done. I tried to set up my online banking and it kept saying that there was an error with my password and my username. Once I submitted all my information it would say that my account needed to be submitted first by XXXX or something like that. After so many times trying with no luck. I decided to leave it alone for the day and call the next day in the morning.
Since XXXX I have been on the phone with BBVA, first I spoke with XXXX, I explained my problem logging into online banking he wanted my social security number I told him I did not feel comfortable sharing that information, then he asked me more questions to verify my identity.
After a while he was able to help me set up my online banking, and that is when I realized that I not only have a checking account but I also have a credit card with a balance already of {$2600.00} I was very shocked to see this and I asked XXXX he said it was probable something easy to fix he put me on hold for a while, after 45 minutes he said he needed to transfer me to another department. I spoke with XXXX which could not do anything about other that having me on line for more than 15 minutes when he said he needed to transfer my call to another department. Then XXXX was asking me questions and after a few minutes he said that unfortunately he couldn't do anything about it due to that account was already closed and sent out to Collection Agency and he was going to transfer me to them.
I asked to speak with someone else in order to give me more information about this issue.
I have never had a credit card with this bank, ever.
How could I have a credit card with all this balance and no one could give me more information about it.
He put me on hold for about 10 minutes and then he transfered me to another person.
Shurle I think that was her name and she said that there is nothing they can do that I need to call the fraud number.
She gave me a number that is not taking calls at the time.
|
| 06/11/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX, Simple sent my fiance a notice that it was, without cause, closing her account. They noted that they reserve the right to do so without cause per their rules. We are not complaining about their right to close our account without cause. What we are complaining about is the fact that they are now holding our entire savings hostage for an undetermined amount of time while they wait to send us a check for the contents of our savings. My fiance and I set up an account with Simple. In order to have a joint account, they require you to have two solo accounts, as well as a checking account. Upon receiving the email on the XXXX my fiance called Simple to see what the issue was. They notified her that by closing her personal checking account, this would also close our joint account as well. They told her that she should move money around as soon as possible so that we could have access to it. This was within 45 minutes of receiving the email. I immediately attempted to move all of our savings into our checking account so that I could transfer it to accounts we had outside of Simple. However, they had already locked down our money, not allowing us to transfer funds out, keeping the entirety of our savings locked away during a pandemic where either one of us could get deathly ill at any point. We also are getting married in a few months, and some of the money in our savings is earmarked for our wedding, bills which we would now have to put on credit cards, which we had hoped to avoid. The next day I called Simple and asked only two questions : Why was our account closed? When would we get our money back? Simple refused to answer both of those questions other than to say that they are allowed to close an account without cause at any time and that there was no timeline other than " as soon as they could. '' We also sent a message through their messaging system and were given the same, boilerplate non-answer. All we really wanted to know was when we would be getting our savings back. It seems that they think that this is their money, when in reality it is ours and they are holding it hostage.
|
| 05/06/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
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Web |
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I filed a CFPB complaint yesterday and an earlier complaint both alleging that BBVA had breached its Lender Agreement with the SBA in how it mishandled the processing of PPP loans under the Cares Act. Specifically, BBVA representatives acknowledged to me that the bank did not have the manpower to process the volume of applications but was not hiring new employees and that I had been told in one recorded phone call that I possess a copy of that BBVA was " not actually '' processing applications in the order they were received, which they outwardly claim they do.
Miraculously, after sending this complaint to the legal department I 1. had my loan approved the very next day after last being told by a XXXX XXXX the day before that she wasn't even sure the loan had documents yet. and 2. was told that my account was being closed. The flimsy excuse BBVA used for closing my account was " harassment, '' a term which California law defines as : " Unlawful violence, like assault or battery or stalking, OR. A credible threat of violence, AND. The violence or threats seriously scare, annoy, or harass someone and there is no valid reason for it. '' The reason for my repeated phone calls, emails, and voicemails could not have been more valid. The health of my business was one the line, and other people I work with own nearly identical S-corps whose PPP loans were funded within a week or two of their application. My application has been outstanding for nearly one month, and XXXX XXXX and XXXX XXXX told me repeatedly that they did not have any timeline whatsoever for my loan application. Of course I called repeatedly.
The decision to suddenly close my account during this pandemic will cost my business thousands. I will need to pay an outside accountant to correspond with BBVA regarding the forgiveness of the loan, and I will need to endanger my health to go to a competing bank and open an account.
The closure of this account is clearly retaliatory and is BBVA trying to pull focus from the true crime here -- their gross negligence in how they've processed the PPP loans of hardworking small businesses. Despicable.
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| 09/23/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/XXXX I met with Mr. XXXX XXXX of BBVA Compass Bank XXXX XXXX XXXX Bank in regards to my mothers ( XXXX XXXX ) checking account. I was the attorney-in-fact for my mother who passed away on XX/XX/XXXX. When I started to question actions taken by BBVA Compass as to why I was not notified when this account was frozen in XX/XX/XXXX. BBVA Compass did notify XXXX XXXX that this account was frozen when they attempted to process an EFT.
When I had contacted Mr. XXXX XXXX with this issue he told me that there was only one POD, my brother, XXXX XXXX.
When I spoke with Mr. XXXX XXXX XXXX ( Retail District Executive SVP ) about this same matter, he also told me that my brother was the only POD.
In the ensuing months after I filed the original complaint on XX/XX/XXXX I was going thru my mothers files and found the Consumer Signature Card that was processed by Mr. XXXX ( officer number XXXX ) on XX/XX/XXXX when the account was opened. When I met with Mr. XXXX on XX/XX/XXXX I showed him the signature card and asked why I had not told that I was also a beneficiary. Mr. XXXX suggested that sometimes the attorney-in-fact is not a beneficiary. I showed him the form and he emailed the BBVA Compass Bank to ask their opinion. He said that I should call him the next day to ask him about the ruling made by the legal department. I called and left a message. I called again on XX/XX/XXXX and left another message on his phone ( XXXX ). I then called the banks main number XXXX and spoke with Mr. XXXX XXXX. Mr. XXXX then told me that they had found that in one system that I did appear as a beneficiary, but in another system I did not appear as a beneficiary. This explanation is nonsensical.
The signature card clearly identifies me as a beneficiary. In CFPB Complaint # XXXX BBVA Compass Bank states that it can not release any information to me because I was the attorney in fact. However, I am clearly also a POD, I need an answer as to why I was not notified that the account was frozen. They did notify the creditors that the account was frozen. It is obvious that BBVA Compass Bank does not follow their own policies.
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| 10/19/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I sent a XXXX XXXX XXXX to XXXX XXXX on XX/XX/2020 and the money was taken from account. And then I recieved a message from XXXX XXXX saying they would not send it to her for my protection and that it will be refunded in 1-2 business days. The money was never put back. I then filed a dispute with the bank they said 90 days. My 90 days was up on XX/XX/2020 still nothing so I called the bank asking what happen the representative place me on hold and called the investigator department. Then came back to the line and said my money would be put back in the account in 24hrs. So it's monday XX/XX/2020 and still no refund. So I call back this morning and was placed on hold again for about 40 minutes and he said they are working on it while I'm on the phone he then came to the phone and said they denied the claim for XXXX for a XXXX. I said that is not what I'm dispute I did that one it is for XXXX XXXX. He then tells me no it's not it is for XXXX I'm telling him XXXX XXXX has I'd numbers for each transaction you do with them and that is a nother number not the same as XXXX as I will send proof. He tells me nothing he can do. So I call back and got someone else he says I won't see the transaction because it was deleted from my bank account history and says XXXX XXXX deleted. So I started how can they delete bbva history for account he said they can. Again I'm still saying the money was not put back. So I tell him where does it say XXXX XXXX refunded me he says it will not show anymore. At this point I'm frustrated it's covid going on and I need my XXXX $ I'm not working. I have all receipts to proof this I have waited for 90 days and I need this to be resolved. I ask to speak to a supervisor and was told I can't speak to one they have other obligations to do besides speaking to me. How rude I need this to be taken care of thank you. And also my overdraft does not work on the account they say do not know why. It wouldn't even overdraft for XXXX $ I get deposits and been having it for a while. And also I attached the receipt foe XXXX you can see that it is 2 different I'd numbers for both transactions
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| 08/14/2019 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
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Web |
Servicemember |
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I been banking with BBVA for a few months and they wonderful for the most part. I have tried to take out personal loan, refinance my car as well as signature loan and have been refused in all areas. Im also going thru hardship especially mentally the VA has diagnosed my person having XXXX and XXXX. Im with a law firm that has ensured that the 20 plus years the military and VA have intentionally under diagnosed and not treated many of my health issues till this day but justice and fairness will prevail. I am plagued by years of medical bills and my ability to manage my finances tend to suffer. I have lots XXXX in thinking there alwsys better options and not trusting others are acting in my best interest after the fact which then makes me question them and myself and then seek better options. I feel when this banking offer for overdraft which I originally denied due being in a better mental state but now my XXXX was intense due to VA has delayed in providing my medical records to my law firm and it seems my finances were spinning out of control! I struggled but took my chances that everything will work out. This fees that accumulated during this 1st episode totaled to about {$970.00}. Now the 1st my deposit of XXXX was less than {$2000.00} and I paid what I could plus the automatic payments occurred then I was looking at deficit since I had other bills that couldnt be met. I went to taking chances to increase my funds since my bank wouldnt extend a loan but great at removing the funds from my account. The overdraft would cover a certain amount but each transaction would cost {$38.00} and if the amount is still in the negative after 7 days the bank will charge another {$28.00}. So an overdraft withdrawal of {$100.00} XXXX XXXX. Now if that amount isnt paid in full by 7 days later another XXXX is then added. In my state Im thinking next day the VA and my law firm will come up with a resolution and these fees will be no issue but unfortunately that not the case. I now feel I am being preyed on for their financial gain. The VA is already holding my meds and stopped my travel pay plus this ....
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| 08/15/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Ive been waiting on a resolution for a dispute that I submitted to Simple ( BBVA ) through the Simple app on XXXX. I was told if I had more information that would change the resolution of this dispute to send it to XXXX XXXX XXXX with my name as the subject and that would allow me to file a new dispute for these transactions. I have sent in information on XXXX, the same day I received that support message. I have not been able to file a new dispute because it shows that these transactions are still listed with the initial dispute claim and shows a status of in review not closed as I was told in the support message on XXXX. It was my understanding that if a dispute could not be resolved within 10 business days, a provisional credit would be provided. In fact that is a requirement by the Federal Deposit Insurance Corporation under Regulation E. I have saved a PDF of that review status and a screenshot of the status with an atomic clock and calendar, just so I will have documentation with a date the dispute status documentation was accessed and saved.
Part of the reasoning for the denial, was because I didnt dispute credited I received from the merchant ... well that is because NO CREDITS FROM THE MERCHANT SHOW ON THE ACCOUNTHOLDER SIDE OF THE BANKS WEBSITE OR APP, so what would I be disputing? That there isnt a record showing of a transaction that 1 ) didnt make 2 ) absolutely no knowledge of 3 ) was unaware of the merchant before doing some research to find that XXXX was XXXX, whom I am not even approved for an account with as shown in the documentation I sent to XXXX XXXX XXXX as requested.
Im getting alerts that my account will be closed due to the negative balance, but that is directly related to this dispute. My account would be in good standing if there was some sort of fraud protection. However, like many others, it seems like the only way to handle disputes when Simple decides not to follow their own account agreements and has not made any communication, the only way to get something done is to contact the CFPB or another agency that will assist consumers with complaints.
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| 03/21/2017 |
Yes |
- Bank account or service
- Checking account
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- Problems caused by my funds being low
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Web |
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On XXXX/2017, Bank BBVA Compass, charged my account XXXX in the amount of {$32.00} each time for overdraft fees. I had active/enough funds in my account at all times while these transactions went through. There were XXXX transactions that were charged overdraft, all of which I had available funds in my account. I also was paid on Friday XXXX/2017 with a direct deposit in the amount of {$1500.00}.
Transaction # 1 {$7.00} XXXX XXXX/2017 Transaction # 2 {$64.00} XXXX Payment XXXX/2017 Transaction # XXXX {$120.00} for a website payment XXXX/2017 I spoke to a phone agent on XXXX/2017 that had access to my account and told me that if i deposited money into my account that my transaction for {$160.00} would be covered from XXXX so I went to the ATM and deposited almost {$200.00} to leave enough in my account to cover that transaction. I wake up the next morning and not only did the XXXX NOT GET PAID, but they charged me XXXX overdraft fees of {$32.00} for random transactions from days before that I actually had money in my account for. In fact, on XXXX/2017, after all of those transactions had already went through i withdrew {$340.00} in cash from the ATM which left me still with a positive balance in my account as they do not allow me to overdraft through ATM transaction. All of those transactions were already processing and went through.
There is clearly something wrong with their system and the way it prioritizes purchases relative to your available balance in your account. Obviously, if I had a lot of money in my account, this would n't be an issue. This is only an issue because my account was low on funds, which really is n't their business to worry about. They should however make sure that everybody 's transactions are processed fairly and with the right timing.
The explanation was poor by the company, and I advised them to listen to the phone call i had with the representative to get a better understanding. I did clearly let them know that they have STOLEN money from me as I paid for these items already and now they are collecting on those charges and adding fees to them.
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| 09/04/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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I called the banking institution on XX/XX/19 to see why my account was negative. I spoke with a agent who stated it was because If a transaction totaling XXXX. He stated it hit my account at XXXX even though I used the XXXX service on XX/XX/19 when my direct deposit hit. The agent said he didnt know why the delay was but some merchants would take a few days. I said ok what will need to be done? He stated I could make a deposit before XXXX and I would not incur a fee. I did as instructed and my account was positive thinking that fixed the problem. I check my mobile banking today and saw a NSF which posted today, I called today XX/XX/19 and spoke with XXXX who went back and forth with me saying my account was not positive even after I stated what was said and that my account was positive. After going around and around I asked for a supervisor. He stated the supervisor was on another call and to hold on. He comes back to say the supervisor said he could do a partial of XXXX seeing as how I have gotten XXXX reversals this year. I only asked that the mistake on the banks or systems part be acknowledged because I did what I was supposed to do, in making the account positive. I was hung up on, and when I called back I got XXXX who did not want to tell me it was him, but I was eventually connected with a supervisor, the supervisor or whomever he was- stated I declined the partial and I said yes because it was not my fault and all I asked is for someone to take responsibility for the error. He tells me that I had gotten XXXX reversals well A LOT as he said, and there was nothing more that could be done. XXXX insulted my intelligence and then to be told that I had gotten a lot of reversals? To me this was unacceptable. I valued my relationship with BBVA but the experience today made me feel like XXXX. I have never had a issue with the bank and they had always made me feel like they cared in the times past whenever I had a issue. I told the supervisor I didnt want them to do it for me, all I asked is they they admit they made a error. The banking relationship is damaged at this point.
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| 02/01/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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This is a formal complaint against BBVA Compass. I explained to BBVA Compass that I was a victim of fraud and the late payments that they continued to report on my credit report was not accurate and is a direct result from this fraud. BBVA has violated the FDCPA and the FCRA of reporting, they never contacted the credit bureau about this matter but yet continued to report this miss leading information. I explained to BBVA Compass the entire situation that when I purchase my XXXX XXXX from XXXX XXXX XXXX XXXX XXXX I signed a contract which we had agreed I was giving my XXXX XXXX as a trade in. The dealer was going to take care of paying off the truck. I express to them that the payment was already due in a few days. They said to give a larger cash down payment and they will take care of paying off the truck. I received a call from the bank that my truck was financed through ( BBVA ) telling me about a missed payment. I started calling the dealer, the salesman that helped me and the finance manager were no longer working there. The receptionist that helped me said the dealership was under new management. This is only a few days after I called almost everyday trying to get a solution. I spoke to the new supervisor and he said he had no idea what happen to all the new contracts or actual truck. Time was passing by and the bank was calling me everyday and my credit was being ruined. My father and I went up to the dealership and was about to call the police and file a report about the truck I traded in being stolen since no one had any idea what happen to the contract or were the truck was located. After days and hours of trying to get this matter resolved the a new financial assistant got in contact with the proper people and a view weeks later the bank sent me a letter stating that the check was sent and the truck was paid off. But now my credit is showing missed payments that was not my fault. I have all the paper work and contracts I signed with XXXX XXXX that proves that they agreed to pay off the loan that same day. I will be glade to send BBVA this information as well.
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| 05/18/2021 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
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Web |
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We purchased a new vehicle in XXXX of XXXX from XXXX XXXX XXXX. We financed it through Compass Bank. We paid it off in XXXX but never received a lien release. The bank never sent the documentation to the state of Missouri 's XXXX either. We have sold the vehicle and the new owner can not title it without the lien release. We contacted the new bank that took over Compass Bank XXXX weeks ago. BBVA-USA could not find any information about our loan or account. We had to send them our contract and title information showing them as the lien holder. They told us they would send the lien release. Jump ahead XXXX weeks and many phone calls later, they tell us the case has been closed and the document was sent through XXXX mail and a copy was emailed. Neither of these things happened. More calls were made, they said it was escalated to the " back office ''. We were told it would be taken care of over and over. Now, XXXX weeks later, we still do not have anything. Friday, XX/XX/XXXX, I spent XXXX hours on the phone with their customer service department in XXXX XXXX. I was hung up on XXXX times. I spoke to at least XXXX people. Every person read from a script. None of them could provide me with a copy of the lien release or the tracking for XXXX. Now, XXXX days later, we have not received any correspondence or returned calls from XXXX different " customer service '' agents. The XXXX will not accept anything we have provided, so we can not help the buyer title the vehicle. I can not get any help. I have asked to speak to an XXXX customer service center, and it does not exist. I tried calling the branch in XXXX, Alabama, and I was hung up on XXXX times. I spoke to XXXX person in sales that transferred me back to XXXX XXXX. I am going to have to return the money for the vehicle I sold, because XXXX will not do their job. Additionally, we will have to file a case against them in court to obtain a notarized lien release that is required by law in the first place! This bank should be investigated by a government agency due to the number of complaints with the BBB involving lien releases.
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| 05/29/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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|
Web |
Servicemember |
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On XX/XX/2019 I purchased a XXXX XXXX XXXX XXXX online at XXXX. Weeks went by and never received the item and found out it was " delivered '' when I finally check tracking. Obviously I went immediately to XXXX corporate and let them know what happens. They promised to fix the problem in 48-72 hours.
Now a month later, dozens of calls later, I finally took this matter up with my bank. I contacted my bank who refused to take a report of the fraud, they told me the ONLY way to do it was to go login and put the complaint online. I did so as asked. They then kept messaging me through their app and asking questions.
I provided timelines, all the details, and they said the would get on this immediately. Today my phone buzzed again, and to my surprise, they are NOT fixing this fraud issue.
They sent a message today that said thanks for reaching out. We have determined there was no error the transaction. We understand you returned an item and they will have to refund once received? That's a big question mark, what items did I return? Nothing, as I never even received it.
So I'm not only dealing now with a fraudulent merchant, but also with a fraudulent bank. I called in immediately and asked to speak with a supervisor. The agent, XXXX, stated that no supervisors are available. I asked how do I make a complaint, she said they don't have anything for that. I said well let me speak to the fraud team, she said they don't take calls. She refused to escalate this issue at all.
In all my years I've never had a bank refuse to investigate a fraud case. Moreover, they have noway to even put in a corporate compalint. I can't even reach the fraud team. They have a messaging system online and they ask you to go on there and dispute things this way, I've done that a dozen times and they refuse to have anyone from Fraud, Supervisor, or from corporate at all contact me and look into this matter.
I'm a XXXX XXXX XXXX veteran who has not only been taken advantage of by a company ( more common today sadly ), but I'm also being taken advantage of by my own bank, Simple.
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| 03/25/2021 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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opened a car loan with BBVA Compass Bank ( BBVA- USA -XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX account number ending in XXXX. The original balance was {$19000.00}. It was a 72 month term loan with a monthly payment of {$350.00}. I set up an automatic payment to be debited from my XXXX XXXX checking account number ending in # XXXX of $ XXXX monthly so the loan could be paid off in 48 months. The last payment was set up to be withdrawn on XX/XX/XXXX in the amount of {$1100.00} to pay off the loan. I saw that the payment of {$1100.00} was withdrawn from my checking account as scheduled. I received a " PAID IN FULL '' letter from BBVA. I also received the " pink slip '' for my XXXX XXXX. I thought all was good. It wasn't until XX/XX/XXXX that I noticed that BBVA continued to debit the {$500.00} payment from my XXXX checking account. I am XXXX speaking. My daughter helped me call BBVA. They said they showed the account balance as {$0.00} as of XX/XX/XXXX and could not refund any payments the account did not reflect. We called another time in a conference call with XXXX XXXX and BBVA. I authorized XXXX XXXX to fax my bank account statements to show that {$500.00} was withdrawn from my account by BBVA from XX/XX/XXXX through XX/XX/XXXX XXXX last payment automatically withdrawn ). BBVA confirmed that they received the fax and promised to send a refund check to my address on file. I never received the check. We have called back several times. BBVA always states that it is " under investigation '' but it never gets resolved.
I paid my loan in full as BBVA Compass Bank report to all three credit bureaus as of XX/XX/XXXX. Despite the loan showing a {$0.00} balance with the credit bureaus BBVA automatically withdrew $ XXXX monthly for an additional 17 months from my bank account. I believe these actions constitute fraud. How were these payment applied if the account had a ZERO balance and was closed? I have no other accounts with BBVA. According my records, BBVA withdraw an additional {$8500.00} from my checking account after my account was paid in full.
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| 03/15/2018 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Overdrafts and overdraft fees
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Web |
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My paycheck is deposited to my checking account at BBVA every XXXX and last day of the month. XX/XX/2018 fell on a banking holiday so BBVA elected, without notice to me, to withhold my pay until the following day.
Due to financial commitments, I needed to access my money on the XXXX so I made 3 transactions that day. One was a cash withdrawal from an ATM and I was not given notice of overdraft when the funds were released from the ATM - as is typically noted if an overdraft will occur.
BBVA did not process my paycheck until XX/XX/XXXX. They then proceeded to charge NSF fees 3 times for the 3 transactions the day before.
I continued using my checking account as necessary and had not spent more than my available funds - IF the bank had not delayed my payroll and applied NSF fees when they should not have. The balance continued to snowball and they applied more NSF.
I contacted BBVA through their website and all I get are generic form letters in return advising of their overdraft policy. The problem of them withholding my pay, without permission or notification, was never addressed.
Getting nowhere with the bank I filed a complaint with XXXX. A total of {$290.00} in NSF fees had been applied to my account between XX/XX/18 and XX/XX/18. Through XXXX the bank agreed to refund {$110.00}. They stated my employer advised to hold my pay until after the holiday so they were not going to refund the remainder of the fees. I verified with my employer that this was not true and I provided BBVA with proof of this. The funds were processed for distribution on XX/XX/XXXX. My co-workers received their pay on XX/XX/XXXX. Not only did I present BBVA with proof of the payroll process date, I highly doubt my employer ( a large corporation ) instructed pay to be distributed on time to all employees, except me. I believe BBVA uses this deceitful tactic to apply fees unlawfully.
They still declined to make it right.
Attachments here include : Confirmation from payroll on XX/XX/18 processing Balance of my account had the transactions processed properly
|
| 06/06/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Confusing or missing disclosures
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|
Web |
Older American |
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On XXXX XXXX, 2017 I visited my local branch of BBVA Compass Bank to open an Individual Retirement Account. I had to open the account prior to funding since the non-taxable transfer of my 401k account had to be directed to the bank. The same day, I received a credit alert from my XXXX XXXX provider that a hard credit bureau inquiry was made on my social security number by Compass Bank. On XXXX XXXX, 2017, the funds from my 401k were made available to finish the funding of the IRA account that I opened. The transaction was completed and funded on that date. In addition, on XXXX XXXX, 2017, I requested that the bank remove the hard " credit '' inquiry, as no permissible purpose existed to obtain a credit report for this deposit account. The bank personnel refused, citing that the bank " always '' pulled a credit report for new customers. I objected and indicated to the bank personnel that the hard inquiry changed my credit score for the worse as if I had applied for credit from the bank. In addition, I did not receive a disclosure regarding the bank 's use of the credit score, or the fact that I did not, nor do not intend to apply for credit from this bank. In the bank 's privacy statement it indicates that the bank will use information obtained about a customer to solicit credit products. I could not object to this use, and am thus now penalized as though I had applied for credit when I did not! There are other means to verify identity when opening a deposit account ; I object that the bank utilized a credit bureau report to verify my identity without my permission.What I seek is the removal of the Compass Bank credit inquiry at the credit bureau and remove credit information obtained from such report from my customer profile at the bank so that I am not solicited for credit products. If I had known that this bank would pull a credit bureau on a deposit account, I would not have opened the IRA account with them. Now I am stuck with this account at this bank without the ability to transfer the funds to another bank because of IRS rules.
|
| 09/13/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
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Web |
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I opened a Simple account because they were having a bonus. As soon as I transferred XXXX, they locked my account.Their excuse was they can't verify me.I assure you there is no problem verifying me.I 've had all the big banks with no problem whatsoever. I immediately called and sent a message to close this account because I found this very suspicious. That would of cancelled the transfer. They WOULD NOT close it. So they stole XXXX from my XXXX account. That seems very serious to me. If I could file theft I would have. 2 days later they now have my money. I again told them close my account and return my money to XXXX. They WOULD NOT do it. Now i'm forced to send picture id, ss card picture and statements, which I did. They then tell me they can't accept the statements and send a verification letter, which I did. 9 days later my money is still locked. I called up and went off on them cursing, which is the only reason they sent me a message.Now they say the verification letter I sent has a 1 888 # and they want a direct # to a XXXX rep. After a lot of trouble XXXX called them and we did a 3 way call. My money was unlocked and I immediately transferred it back to XXXX. I told them close my account 2 wks ago and they will not close it. So i'm contacting the CFPB not only because I want my account closed but to get this corporation on record. They are locking peoples money once its transferred and using verification as an excuse for whatever scam they are trying to pull. Its very suspicious that they cant verify people AFTER they receive the money. All banks verify people thoroughly BEFORE money is exchanged. Why they will not close accounts is also suspicious. Its not just me. There is 151 complaints on the XXXX about this company that I found, probably a third are the same issue as me.XXXX knows how many more innocent people are being screwed over. These scumbags are locking peoples money for wks, months, i even read a yr. There is something seriously wrong here. If ever a corporation needs investigating, this would be it. Thank you.
|
| 09/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
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Web |
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This is for the " bank '' Simple. they can be found at simple.com or on their mobile app.
these message are only visible in the simple mobile app. it is locked down with DRM protection and i can't take screenshots.
XX/XX/XXXX XXXX mail returned message message and locking of account with no warning XX/XX/XXXX XXXX note to bank requesting unblock of account since i am traveling and can't meet their ID demands of a selfie at my new home.
XX/XX/XXXX XXXX bank refuses to acknowledge request and asks me to meet their demands XX/XX/XXXX XXXX note to bank asking how i can close my account XX/XX/XXXX XXXX bank states i can move money and transfer money out of the account and they will initiate the account closure XX/XX/XXXX XXXX note to bank requesting if i can move/transfer money while the account is blocked XX/XX/XXXX XXXX bank states " you can move funds via any tethered third party that is using your account and routing numbers! '' XX/XX/XXXX XXXX card returned message XX/XX/XXXX XXXX direct deposit missing XX/XX/XXXX XXXX bank claims the account is locked and the direct deposit will be returned to my employer XX/XX/XXXX XXXX thank you note from me to the bank XX/XX/XXXX XXXX acknowledgement from the bank XX/XX/XXXX XXXX note to bank asking why my transfer to a linked account was blocked, after they stated that I could move the money XX/XX/XXXX XXXX bank states i need to meet their demands for identification at my new address without acknowledging that the transfer was blocked despite their statement about being able to move money.
XX/XX/XXXX XXXX note to bank asking them to read my message about traveling and being unable to meet their demands XX/XX/XXXX XXXX bank continues to ask that i meet their demands that that is the only way to resolve the issues.
XX/XX/XXXX XXXX note to bank asking why they also blocked an external transfer via account/routing number was blocked.
XX/XX/XXXX XXXX bank states that i have met their demands and my account is no longer blocked. Does not acknowledge the rejected transfer i asked about.
|
| 11/25/2015 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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I 've been having problems with BBVA compass bank. I 've been having some rough finacial problems and I let the company 's know this. I 've asked if they could close my account and they said no because it was in the negative zone. I then asked if they could some how put my account on hold or freeze it and again they said no. Some months back i called BBVA compass bank if they could help me out. they said yes and that i would have some peace of mind. They told me they would help me out that for 6 months the credit card companys would not touch my account. they said i would have to go to the bank that day and they were going to fax me some documents saying they were going to stop any other and or farther transaction and that I would have to sign them and I would send them back. After I signed those papers I was told to call back to notify them that I signed and faxed them back. When i told them about it they were going to send me another set of papers and as soon as i would recieve them to sign them and then send them back as soon as possible which i did. Thinking they were going to help me I called on XXXX XXXX, 2015 to check if I owed the amount I was told 3 months back, I heard the recording and was shocked. It has accumlated over time after i was told would no longer be touched. I went today to discuss about this and the banker that was helping me didnt really help me he made a call and i had to discuss the matter with the women on the phone. I was told that they never recived the papers that i had to SIGN AND FAXED TO THEM WHICH I DID! She also said my account would continue to accumulate and could n't do anything about it. She then said i was responsible for the papers which again i did send and was putting the fault on me. I told her if she was blaming me for there mistake and she said no. In the end I was left with no one to help me. And then found this by a friend. I 'm hoping you can help me because there is no one else to turn to. I 'm willing to pay what I owe there as long as they can stop it and take no more.
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| 10/16/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I am so angry at them I just want to cry and they could care less about their customers. Obviously because their customer service never responds and who has time to wait on the phone for over 45 minutes. Ive gone in to deposit checks and they cant even find me in the system. Ive been a customer for almost 2 years.
Their unexpected fees are deceitful.
They charged my savings account on XXXX XXXX {$15.00} for a service fee and on the same day {$29.00} in excess transfers ... all without me ever knowing they do this. Why dont they alert us if we are going over our monthly limit which I never did.
I inquired about them on XXXX XXXX and received this response Upon reviewing your information, we were able to verify that your account ending inXXXX is a XXXX XXXX XXXX account. For this type of account, there are only four free withdrawals allowed per quarter ( 3 months ) at no charge. A {$3.00} excess transaction fee will be applied for each withdrawal transaction in excess of the four per quarter cycle.
The Federal limit is 6 per month. XXXX I had 3. XXXX I had 5. It shouldnt matter what account I have.
Then, I recently changes jobs so had to mobile deposit a check, a corporate check since my direct deposit hadnt taken place yet. It took them over a week to release the check. In the meantime, I could see they were including it in my account and letting my use my card. Called and emailed numerous times about the hold and release times. Emailed and tweeted on XXXX XXXX & XXXX and talked with someone on the XXXX.
Check was deposited on XXXX XXXX and released on XXXX XXXX. Then they charged me {$340.00} in insufficient fees. 5 on XXXX XXXX, 2 on XXXX XXXX and 1 on XXXX XXXX.
On XXXX XXXX I emailed regarding the charges, got a response about setting alerts and I responded on the XXXX. No response.
None of the responses were helpful at all.
Now Im negative and still being charged fees. And have no money. Like them charging my savings when there was no money there. Or asking over three times to turn off my over draft.
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| 06/25/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem when making payments
- Problem during payment process
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Web |
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Credit card is issued by BBVA Compass.
In XX/XX/2019, I made online payment in amount of {$300.00}. BBVA debited my checking account electronically on XX/XX/2019 for the amount. On XX/XX/2019, BBVA electronically debited again in the same amount, {$300.00}, from my checking account, which I did not authorize.
I immediately contacted BBVA and complained. BBVA service person stated BBVA would not allow electronic refund, and BBVA would mail a refund check which would take two weeks. It took twenty days for me to get the money back.
In XX/XX/2019, I made online payment in amount of {$570.00}. BBVA debited my checking account electronically on XX/XX/2019. On XX/XX/2019, BBVA electronically debited again in the same amount, XXXX, from my checking account, which I did not authorize.
On XX/XX/2019, I noticed the second unauthorized payment and contacted BBVA. BBVA service representative, XXXX, was unable to explain why this happened, and again BBVA would send refund check via mail which would take two weeks. I talked to XXXX 's, supervisor, XXXX ( XXXX ). XXXX was unable to explain why my checking account was debited twice. XXXX stated BBVA would not refund electronically and insisted I accept the refund check via mail, which would take two weeks. It took considerable amount of time and arguing on my part to have XXXX to make a request an electronic refund to my checking account. XXXX did not know if her BBVA supervisors would accept her request for electronic refund, and if BBVA does not accept her request, I would receive refund check via mail in two weeks.
I believe BBVA is negligent in handling and managing account transactions, BBVA did not know why my account was debited twice, and BBVA did not offer a reasonable resolution. BBVA, while service representatives were cordial and polite, did not care for its customer 's financial wellness. BBVA caused the problem but refused to make reasonable resolution nor assume responsibility. BBVA 's manner of running its business was reckless and irresponsible.
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| 09/11/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Closing your account
- Company closed your account
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Web |
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The CFPB has jurisdiction over this isssue because as a consumer I have been victimized by unfair, deceptive, and misleading practices by the bank where I Have been a loyal and responsible user, discriminating against me unfairly and without good cause. Therefore, I am protesting the wrongful and unlawful closure of my credit card ending in XXXX that was NEVER DELINQUENT.
1. I opened this credit card around XX/XX/XXXX and was NEVER DELINQUENT, as you can see by my credit report this card was never 30 days late, etc. because I managed this debt responsibly. I am XXXX due to XXXX, and I require this card to make medical purchases.
2. On or around XX/XX/XXXX my card was lost and I contacted BBVA Compass Bank to request a replacement be mailed to me.
3. While waiting for the card to arrive, I paid the card in person at the branch. I was informed at the branch the replacement card was on the way. I was never informed by the branch this card was closed, and I had no reason to believe my account was closed.
4. After waiting for months for my replacement card, I checked the status online : As of today online the account shows available credit of {$490.00} ( Exhibit 1 ), 5. Also, because I have still not received my BBVA Compass Bank credit card, I phoned in to Compass Bank, and was informed today that my account was closed because it was late, which is why I was not issued a replacement credit card.
5. Compass bank is misleading me by violating Regulation Z Truth in lending by stating to me the account is closed yet reporting an available credit for this account online. I never received a notice this account was closed, nor did i have the option to dispute this, and I would not have suspected this account was closed because the website states an available balance.
6. To investigate this matter I went to the added expense of pulling my credit, and was surprised to find out from my credit report that this account was closed despite the fact that the credit reporting shows it is never late ( Exhibit 2 )
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| 05/16/2015 |
Yes |
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- Identity theft / Fraud / Embezzlement
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Web |
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My dad had me added to his bank account for emergencies so i could access his money to take care of his dog or pay his bills if he was in hospital. The bank used my social security and drivers licence information from this account instead of his to give him a credit card. He did not know they used my information to open this credit card because this whole time they have been sending the bill to his address as it should be. The bank has failed to correct this mistake. I found out about this credit card after I had my credit checked. I went to the bank manager and asked him the process for opening a credit card account and he said all it requires is verbally telling a banker the last XXXX of your social. I find this hard to believe. They didnt ask for a copy of his social or a copy of his drivers licence to make sure they had the right person? They will not produce a copy of this form that was signed for me to look at either. I feel stuck and this is my only credit blemish. How can they use all my info but send him the bill? I feel they used my credit just so they could get a commission on the whole deal because maybe they couldnt make the deal with his credit. I feel the bank owes me an apology as I have only been in this bank one time and that was to get on his debit card account. How are they allowed to look at his account, take my info off of it as his comes up first on screen, as the manager told me addmittedly, and give him a credit card without any verification, under my name. Our birthdates are nearly 40 years apart. They couldnt tell from looking at our birthdates and looking at him alone that the wasnt me. I find it ridiculous I have to deal with this situation. This banks system is garbage, if what the manager said is true, for allowing credit cards and I think they need to be reported for the way they do business. Any help with my situation would be greatly appreciated as I have a wife and XXXX kids to take care of and I am trying to refinance XXXX vehicles and my mortgage asap! Time is money!
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| 05/14/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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When my Simple bank account transitioned to BBVA I lost access to my account. This was after being assured for months that we shouldnt run into any issues. I have tried calling BBVA three times now. The first time I was asked a verification question that there was no way I could answer- they asked when did a company last direct deposit into your account I have no idea. I have been freelancing for 5+ years and have payments deposited into my account in a variety of ways. The last time I worked for a company that had direct deposit was in XXXX so I provided that info only to be told that I had FAILED the verification process, then was hung up on. Another call and hour on hold and I get through to someone else, am able to get through the verification process XXXX suddenly they are happy to ask me other questions? ) but Im hung up on in the middle of it. Then again this morning I try calling, am on hold for almost an hour, and am hung up on before even reaching someone. This is absolutely insane. Over the past week I have already missed two major bill payments and have spent hours of time that I should be working dealing with this issue that just can not seem to be resolved. I would have no idea if my account was compromised to right now, if someone is making charges to it, nothing. This is extremely unsettling and seems illegal. I suddenly have zero access to my money after years of banking with Simple and not having a single issue. I am now hearing that I should just go to a branch to resolve the issue. I guess they forgot were still in a pandemic- and while I understand most people are now out and about, Im *actually* XXXX right now and am waiting for XXXX test results. So Im gathering that my only option to access MY bank account, is to potentially with XXXX ( or at least some type of XXXX that could be XXXX XXXX XXXX drive down to a bank?! I havent been inside a bank since I got Simple in 2016. Didnt ask for any of this, and cant believe how irresponsible BBVA has been with our money and our time.
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| 06/08/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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REVISED STATEMENT : COMPLAINT XXXX. On XX/XX/XXXX contacted BBVA in regards to receiving my provisional credit for Account ending in XXXX. Customer service representative refused to give me the fax number to fax my complaint and when I requested to make a request over the phone to provide proof of my complaint she stated there was no record of my complaint even though I provided her with my claim number from Consumer Finance. I am revising and updating my complaint due to BBVA Compass bank stating they have no record of my complaint. My initial complaint was completed on XX/XX/XXXX allowing the following disputes to be addressed and researched. I am disputing the following charges : XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX Total unauthorized charges/transactions in error : {$1500.00} After investigating these charges ; I am also disputing the NSF ( non sufficient funds ) fees associated with these charges.
XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX Non-Sufficient Funds Total : {$380.00} TOTAL DISPUTED CHARGES : {$1900.00} ATTACHED ARE RECEIPTS FOR TRANSACTION IN THE AMOUNT OF XXXX VERIFYING AMOUNT PAID NO MERCHANDISE.
XXXX RECEIPT FOR ONE TRANSACTION IN THE AMOUNT OF {$750.00} CARID EMAIL STATING REFUND WAS TO BE PROCESSED IN THE AMOUNT OF {$190.00} LETTER RECEIVED ON XX/XX/XXXX DENYING TRANSACTION IN THE AMOUNT OF {$4500.00} FROM XXXX. I HAVE NO RECOLLECTION NOR ANY DOCUMENTATION OF THIS PARTICULAR DISPUTE OR FUNDS BEING REMOVED ON THAT DATE.
EMAIL RECEIVED ON XX/XX/XXXX VERIFYING THE 10 DAY TIME FRAME HAS EXPIRED AND BANK REQUESTING ADDITIONAL TIME.
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| 05/22/2019 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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When calling my banks customer service On XX/XX/XXXX at XXXX XXXX ( AZ ) to find out why a dispute ( Filed on XX/XX/XXXX XXXX XXXX 41 Min 53 Sec ) had taken more than 90 days. I was told Visa had not decided on my dispute yet. When I asked to speak to a manager I was put on hold for 25 minutes then I got XXXX she informed me that while on hold Visa had determined the dispute was not in my favor as she quoted a support message that was sent to me while I was on hold. I do not feel this dispute was correctly or fairly decided. The merchant XXXX is only a third party providing a reservation for hotel accommodations, which the Hotel Property XXXX XXXX XXXX near XXXX, refused service to me saying I was not allowed to stay there since XX/XX/XXXX so all reservations for this property should be refunded.
A credit was received and force debited from my account on " XX/XX/XXXX Credit for XXXX Deposited into Safe-to-Spend {$200.00} '' " XX/XX/XXXX Force Debit Spent from XXXX {$200.00} Unknown '' you can refer to the Support messages telling me that this was a system error and no credit was due.
Times I called to inquire about the status of my dispute.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XX/XX/XXXX, XXXX XXXX 41 Min 53 Sec.
XX/XX/XXXX XXXX XXXX 39 Min 23 Sec.
XX/XX/XXXX XXXX XXXX 18 Min 43 Sec.
XX/XX/XXXX XXXX XXXX 19 Min 39 Sec.
XX/XX/XXXX XXXX XXXX 14 Min 0 Sec.
XX/XX/XXXX XXXX XXXX 36 Min 36 Sec.
-- -- -- -- -- -- -- T -- -R -- -- A -- -N -- -S -- -A -- -- C -- -T -- -- I -- -- O -- -N -- -S -- -- -- -D -- -I -- -S -- -P -- -U -- T -- -E -- -D -- XXXX XXXX XXXX near XXXX refused my reservation. I did not cancel or change these reservations willingly. I was told I was on the " DO NOT RENT LIST '' and I could not be checked-in.
XXXX Spent from XXXX {$72.00} Hotels XX/XX/XXXX XXXX Spent from XXXX {$150.00} Hotels XX/XX/XXXX XXXX Spent from XXXX {$87.00} Hotels XXXX Spent from XXXX {$68.00} Hotels XX/XX/XXXX XXXX Spent from XXXX {$200.00} Hotels
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| 09/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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|
Web |
Older American |
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I AM REQUESTING THAT BBVA WORK WITH XXXX XXXX TO RESOLVE THIS ISSUE WITH MY CREDIT CARD. THIS MATTER HAS BEEN GOING ON SINCE XX/XX/2020. AS STATED IN THE E-MAIL BELOW FROM MR. XXXX XXXX ( XXXX XXXX ) THEY WANT TO PROCESS A REFUND TO ME BUT MS. XXXX XXXX ( BBVA ) WILL NOT WORK WITH THE MERCHANT ( XXXX XXXX ) SO I CAN GET MY CREDIT CARD REFUND AND HAVE THIS ISSUE REMOVED FROM MY CREDIT REPORT AND RESTORE MY GOOD NAME. PLEASE HELP!!!
XXXX XXXX XX/XX/2020 XXXX GMT-5 Hello XXXX, I understand your need to get this resolved but BBVA can not assist any further. The charge back was refused by the merchant and/or the merchant 's bank. BBVA has no further rights in this matter. You will need to work this out with the merchant, as we have exhausted our rights through VISA.
XXXX XXXX XXXX XXXX XXXX - Client Care Analyst II Tel. XXXX XXXX Mailing Address - XXXX XXXX XXXX XXXX, AZ XXXX / AZ-PH-TE-ROA Before you print this message please consider if it is really necessary. Antes de imprimir este mensaje, por favor comprueba que es necesario hacerlo.
To learn more about the personal information we collect and how we may use such information, please visit www.bbvausa.com/policy/ccpa.
XXXX XXXX ( XXXX XXXX ) 2XX/XX/2020 XXXX GMT-5 Dear XXXX, Thank you very much for your response.
I confirm that our system shows that the amount has not been released in our favor, so we can process the refund to Mr. XXXX.
Could you please confirm if the amount will be released to us or an approximate date when this will happen.
We remain very attentive to your response.
Regards, ________________________________________ XXXX XXXX XXXX XXXX Dear Ms. XXXX ; I have been in constant contact via e-mail with Mr. XXXX from XXXX XXXX and they are willing to resolve this matter and clear my account as stated in the communication below he needs BBVA to release the credit and chargeback so this matter can be resolved. Could you kindly look into this so we can expedite and clear my credit account.
Thank you ; Rev. XXXX XXXX
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| 12/07/2016 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
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Regarding dispute # XXXX I will continue filing complaints until the institution responds as to why this claim is being denied pursuant to the Electronic Funds Transfer Act ( issue stated below ) : " Liability for Unauthorized use of ATM and Debit Cards If you have lost your ATM or debit card, or if it has been stolen, it is very important to notify your bank as soon as possible. By doing so, you will minimize the amount of liability you will have for any unauthorized use of these cards. In the case of ATM and debit cards, the Electronic Fund Transfer Act sets forth the rules. Under the EFTA, your liability for lost or stolen ATM or debit cards is : {$0.00} if you are able to report your lost or stolen ATM or debit card immediately and before the card has been used ; {$50.00} or less, depending upon the amount that has been used, if you report your card lost or stolen within two business days ; {$500.00} or less, depending upon the amount that has been used, if you do not report your card lost or stolen within two business days, but you do report it within 60 days after your bank statement is issued that shows the unauthorized use ; or Any amount if you fail to notify the bank of your lost or stolen card within 60 days after your bank statement is used that shows the unauthorized use.
If your bank or financial institution claims that you are liable for unauthorized charges or withdrawals that exceed {$50.00}, it must be able to show that the additional loss ( past {$50.00} ) would not have occurred if you had given timely notice of the missing card. '' Conflicting prior responses regarding submission of additional requested documentation in the form of a police report are not relevant to the EFTA requirements. Institution stated claim would remain open upon submission of report. Report was submitted to institution. Institution then stated report was not submitted in time. Institution is now on record as denying claim based upon internal procedures and not EFTA legal reporting requirements.
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| 11/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Fees or interest
- Problem with fees
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Web |
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I have BBVA Visa Card one year and 2 month. and wife have individual card in her name from BBVA VISA card, Bad news, BBVA Visa replaced the card fourth time due to my wife card compromised three time within 14 month period .and my account its issued second time.
BBVA Visa someone inside leakage our information to third party and its charged.
We live in XXXX XXXX XXXXXXXX and all these fraudulent charges come from southern states of USA where BBVA have more activity. I did filed separate complaint against this bank about that.
When BBVA issued the card last year they also offered 13 month 0 % APR on purchase and in their monthly statement in their second page they do provide information how much i owe on purchase and also showing 0.00 % due to offered and also say interest paid 0.00. They do not provide the information in their statement what date this 0 % APR going to expired date. Like other credit card do saying EXPIRED DATE of 0.00 % APR will expired, BBVA not provide complete information of 0.00 % interest of purchase expired. its make the consumer confusion and consumer think still o.oo % interest. When I received statement on line, I did paid all balance on the account and asked to refund the interest charges {$42.00}. On my phone call, BBVA representative Ms.XXXX did issued the ticket # XXXX on XX/XX/20. and she said it takes few days to see the credit in my account and also back office of BBVA have to approved it. yesterday when I was talking to other representative Mr., XXXX, Customer satisfaction dept, he did mentioned that still back office considered to refund the interest. Today, I received phone call from Ms.XXXX and she said she is higher officer and calling for my complaint on why BBVA blocked three card within 14 month and now i got fourth card. she still do not know why BBVA have this issue and compromised card several time. I want to bring all this information to CFPB to find why this bank BBVA have these issued and not provide complete information in their statement
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| 09/13/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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My account was opened on XXXX/XXXX/XXXX under a promotional offer of " Open a new checking account with direct deposit, receive a {$200.00} bonus withing 60 days ''.
The direct deposit was posted to the account on XXXX/XXXX/XXXX. I 've contacted the bank on several occasions via online messaging. First advised I did qualify for the promotional offer and it would be credited. Well after sixty days had passed, I contacted BBVA again via online messaging, and advised I would need to call customer service.
Upon calling customer service, I was advised " yes '' the offer should have credited to my account and it was their mistake it had n't. They now inform me that I must present to the bank in order for the their mistake to be corrected. I fail to understand why my presence is required to correct a promotional offer -bank mistake. I stop by a branch, and was advised to call customer service.
Below is the fine print of the BBVA Compass {$200.00} XXXX Checking Offer.
You must be a new BBVA Compass consumer checking customer who has not had a BBVA Compass consumer checking account open within the last 90 days or closed due to negative balance to be eligible for the bonus.
Eligible accounts include BBVA Compass ClearChoice Interest Checking, BBVA Compass ClearChoice Free Checking, and Easy Checking.
Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account.
The account must be opened at one of the participating branches above or via XXXX, Option 2, with the account housed at a participating branch.
There is a maximum of one ( 1 ) bonus per household.
Promotion is not available for accounts opened online.
The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above. The account must be open with a positive balance at the time the bonus is deposited.
|
| 11/23/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
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Web |
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I requested that my bank account with BBVA Compass be closed or at the very least frozen. I wanted to leave this bank initially because they do not have branches in my new state.
I have been informed repeatedly that they are unable to do either because I would be required to go to a branch and get this done. This does not sound reasonable to me. They insist they have no way to honor my request without my in personal appearance period and that there is no protocol to handle customers who move to a state where there are no branches of their bank.
Having traveled alot in my life and have held many bank accounts in many states where I was able to close my accounts remotely these answers seem very odd to me. Infact, sound flawed or at least completely wrong. I have requested to speak to the Branch Manager in California where the account was opened but have never warranted a transfer to her extension.
Please help me get my accounts closed with them. They refuse to honor my request. I have offered to send them a notarized statement ... they say they will not accept it. I have offered to establish a POA with my sister to close this account ... they say I need to be there to submit the POA. I can not win because these people are not practicing ethical banking. Please help me rid myself from them before they completely tank my credit. At this moment they are continuing to charge me bank fees. I will not put any money in their accounts because of their excessive fees and weird posting practices. Now they have me in a negative cycle where they continue to charge me for being over drawn for a particular period ... it could be an every day charge or every 3 day charge I am not certain. I can not look at my account any more I am so disgusted that they have trapped me and are killing my financial health during a time in my life where I really need my good credit history to shine.
This concerns a checking and savings account. Please note : I could only choose one in the drop down.
XXXX XXXX
|
| 05/05/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
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|
Web |
Servicemember |
|
XX/XX/XXXX, I acquired an auto loan for a XXXX Mitsubishi Lancer through BBVA Compass Bank. The monthly payment due at the time was ~ {$190.00}. Which was made every single month, as is documented by the bank themselves in my credit report print out. I would always go directly into the banks physical branch to make my loan payment, and tell them to simply charge my checking account the minimum due - The exact same thing was said every single time.
My vehicle was repossessed early this morning, XX/XX/XXXX. I called and actually logged in to check my loan status on their website, and they 've documented it as 95 days pass due, with a delinquent amount owed of {$1300.00} USD. The repossession branch I was transferred to on the phone quoted me at owing just under {$2000.00} by Friday ( XX/XX/XXXX ) in order to prevent the vehicle from going to auction. On the credit report I obtained today, the past due amount is {$970.00}. Also, on the report it 's clearly shown that XX/XX/XXXX, my scheduled payment amount was increased from {$190.00} to {$320.00}, which one assumed would have been mentioned when I gave them directions to charge my checking account the minimum amount.
While on the phone with BBVA Compass, I attempted to ask if there was any way we could work together to pay this apparent debt off and reacquire my vehicle - I am employed full time as XXXX XXXX military, my income is secure. When I explained to them military pay schedules being on the XXXX and XXXX of each month, and there was no way for me to make a full payment of {$2000.00} in less than 3 days time, the conversation was essentially ended.
Also, failing to tell me where I could at the very least go to my car and obtain my personal effects inside of it ( IE : personally identifiable information, personnel records, my uniforms and even the original copy of my marriage certificate ).
Tomorrow I 'll be going to the physical branch in person as a last ditch effort to try to get them to cooperate in payments.
|
| 12/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
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Web |
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My wallet was stolen in XX/XX/XXXX between XXXX XXXX and XXXX XXXX in downtown XXXX XXXX. I discovered this because a charge went through at the nearby XXXX store for {$1000.00}. The person then continued to try and charge the rest of may cards all throughout the night ( thankfully those were denied as the limit was too high on them to allow the charges ). I reported this to my bank, XXXX XXXX and called XXXX immediately and blocked my card online using the mobile app. In order to pay for things until I got my new card, I used online services ( XXXX, XXXX, XXXX XXXX ) while unblocking to make the transaction and then blocking again once I had to ensure no further unauthorized charges going through. I filed a police report, sent in documentation of my attendance at a makeup appointment that lasted from XXXX to XXXX XXXX ( the charge came through at XXXX XXXX ) and provided the makeup artists name and number to my bank. I also sent the other fraud notifications that I received. I can prove where I was the entire night through various other records but none of this was requested by the bank before they denied my claim outright, stating that because I used the card after the false transaction occurred that there was no error. This is patently false as I explained that I was using the card online, not my live card. I had no other way to pay for things since my card was taken. After explaining this, they reopened my claim, but have yet to provide any service around the fraud report, will not answer my emails and gave me an exploding deadline of XX/XX/XXXX, the week of XXXX to provide " more information that substantiates my case '' but have given no guidance about what information they need. To this reply I sent the evidence that the purchases made after the fraudulent transaction were made from my phone and not with a live card as the fraud person claimed. I am very frustrated and also out {$1000.00} after being financially abused by this person, and then my bank. Please help
|
| 11/21/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
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|
I took a vehicle loan out with Compass BBVA over 2 years ago and have always made my payments. Earlier this year there appeared to be an issue with my insurance renewal not meeting the correct coverage and Compass decided to take their own insurance out on the vehicle. They did this without ( i ) notifying me ( ii ) informing me that my existing insurance did not meet their requirements ( iii ) providing any evidence whatsoever that a policy had been taken out ( iv ) with exceedingly expensive premium ( way above any normal insurance cost ) ( v ) without any regard to the fact that I already had insurance and account for the money already spent. I was contacted by Compass BBVA on the XXXX Septemebr 2016 to make a payment on account, at which point I queried with them the additional costs. I refused to pay the additional cost and placed the item in dispute for someone to call me back to discuss. Instead I paid the normal monthly installment so that it would not affect my credit. No return call was made. I then made a further call to discuss the matter and customer services could not locate my account due to an error in administration when inputting my social security number. I was therefore not able to discuss the account further. I then filed a complaint with Compass as to why I could not discuss my account with anyone. After their investigation they apologised for inputting my social security information in wrong, I 'm amazed that they could not locate my account information by anything other than my social security. Still to do this day I have never been contacted about this other than to demand money yet they have gone a placed a late payment marker on my credit profile. This is an absolute disgrace. Please assist with this issue. A late payment marker should only be applied to an account that has its normal monthly installment late, not when the installment has been made and an item that does not relate to the contractual sum is placed on the account and then disputed.
|
| 08/15/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I have a vehicle loan through BBVA Compass Bank. We sold that vehicle to a private party XXXX XXXX, 2015. The purchaser obtained their Loan through XXXX XXXX out of XXXX, Mo. XXXX XXXX sent a cashiers check ( XXXX/XXXX/15 ) overnight for the remainder of my loan to pay off this vehicle. Compass Bank received the check XXXX/XXXX/2015 at XXXX per the tracking number obtained by XXXX XXXX. Compass Bank is unable to locate the check, thus my loan account has not been closed and is accruing interest and coming due for another payment, although I have not had the vehicle in over one month.
I have contacted Compass Bank XXXX times regarding this missing payment. I continue to have no answers. I have contacted XXXX XXXX XXXX times, who have no concern about the loan payoff, nor the loan they opened for the purchaser. One person for XXXX XXXX informed me XX/XX/XXXX that the cashiers check had not cleared. XXXX XXXX is now refusing to inform me over the phone if the check has cleared or not. Compass Bank is requesting that XXXX XXXX either provide them with proof that the check cleared or place a stop on the check ( which XXXX XXXX stated will require XXXX days ) and reissue the check again. XXXX XXXX has not been in contact with Compass and has not returned my recent calls. I have spent hours on the phone to these companies to no avail. I am stuck and unable to get either party to look into their loans. I continue to be put off by compass with them closing requests to look into it and the research team not doing so. My concern is that my account will continue to gain interest and will require that I make a payment on the account when I have not had possession of the vehicle in over XXXX days, thus affecting my credit. I have a bill of sale and copy of the original misplaced cashiers check. The purchaser is paying on a loan that had not been cleared, and is unable to Register her vehicle as they do not have the title. At this point, I am unable to assist any further in this matter.
|
| 02/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
|
|
I started a dispute for a transaction on my account on XX/XX/2018. BBVA Compass says disputes can take up to 10 days to be handled and will notify me if they need anything.
Today, XX/XX/2018, I created another dispute for another transaction on my account ( from the same company ) and found they denied my previous dispute. I called the number provided asking reasons why it was denied. The gentlemen started reading MY dispute but did not inform me of the reason. I asked again for the reason which he replied he would contact the investigator. After about 15 minutes of this ( asking for reasoning ) he stated there was no evidence to support my dispute. I told him that was correct, there was no evidence why the company would charge me twice in one month for something I don't have. Again, he stated not the evidence for the company but for my side. I informed him that no one ever contacted me for evidence or the contract. This time he gave me an email to send the contract to. I asked for him to open both disputes again and please handle it properly.
Any other merchant service will dispute directly with the company, BBVA Compass bank does not do this. I don't think they do anything. Their dispute process is completely fraudulent. When I asked for the company 's merchant services so I can dispute directly he refused to give me any information. XXXX won't let consumers directly dispute since everything is handled through the providers ( in this case the bank ). I still don't know the information for the company 's merchant service provider as I could directly dispute with them and they would help I am sure.
I asked for a new debit card and they refused since they won't consider them fraudulent charges, even though I have never authorized the charges.
BBVA Compass is not disputing anything, they simply sit on a transaction for as long as possible and then close it with no evidence or support. They won't even file disputes on the consumer 's behalf ( their member ).
|
| 04/02/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I have been a BBVA Compass Credit card holder for about a year and in XXXX and XX/XX/XXXX, I made some early payments with the thought of covering my upcoming big credit card charges.
BBVA put a freeze on my card due to large credit balance.
I contacted the bank multiple times in XXXX to allow me to process charges. Their customer service said there is nothing wrong with credit card and I can use it. But whenever I tried to use in stores, I get a decline.
I made an over payment of {$11000.00} Tired of my money getting blocked, I asked the CSR if I cancel the credit card, will they refund the credit balance and the CSR said yes. Hence, I went ahead and cancelled the card in XXXX.
But I still did not get the refund.
After numerous calls, in mid-XXXX XXXX, they said they sent me a check. My online statement showed a line item as 'Credit Balance Refund ' of {$11000.00} on XX/XX/XXXX but I never received a check.
I continued to make the calls. In XXXX, I was able to speak to one representative XXXX who was the only CSR out of 20+ reps I talked who was at least tried to make an effort to resolve it and he gave me his extension.
He said that they sent the refund to 'Check Free ' who I used to send payments from XXXX XXXX bill pay service. But they were unable to provide me any tracking number.
When I contacted check free, they could not find any refund and they asked for tracking information.
BBVA has no tracking number, no details other than saying they sent the refund to Check free.
1. I made 50+ calls, talked to 20+ people at BBVA and spent 50-80 hours either talking or on hold. They do not have any call logging or conversation tracking system. No one has any idea about previous history. I do not understand how a bank in XXXX has no call logging, no trace or money transfers and still exist as a financial business. They should be shut down long time back due to lack of these basic features.
2. My money is blocked for 6+ months and they are not helping.
|
| 06/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
So i was at the XXXX XXXX on XXXX XXXX XXXX XXXX XXXX XXXX, Arizona XXXX on XXXX at around XXXX and i attempted to put XXXX gas on pump number 2 and take out XXXX cash back so using XXXX XXXX i put my phone up to the card reader and my transaction was declined. I then realized i forgot to transfer over my earnings from XXXX XXXX so i stepped back and immediately transferred my earnings from today which was XXXX ALL OF THIS IS ON CAMERA BTW. So i then step back up to the register and try it again which was successful. So i go about my business until about an hour later whem i log into my online banking because I had received a text about the transaction going thru i then look at my online banking and see that it has. I immediatly go to back to the gas station and show this to the worker and she assured me that it did in fact decline and that i was more then welcome to speak with her manager in the morning she then gave me the hours that she worked. So i then came back the following day and spoke with the manager i then gave her all my info and the time i did the transaction. So she took about XXXX min to locate the footage and she verified from the tape that it did in fact decline because she could see the Decline Chit print up. She told me that she would gladly verify this all with my bank because no money was ever given to me. Because no money was Ever given to me because the transaction declined. Also the transaction was XXXX not XXXX I wouldnt be able to get cash back without first buying something such as gas. So after verifying all this i then called my bank and the first person with the bank basically implied i was lying. Then i issued a complaint for how i was being treated. Then when someone else called me back they informed me it wasn't their job to call the gas station and if i wanted any money back my best bet was to file a police report. Their wasnt any money stolen as they could easily find out by reaching out to the merchant.
|
| 05/16/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
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|
Web |
|
|
On Tuesday, XXXX XXXX , XXXX . I received via email a solicitation for an Express signature loan with BBVA. I went ahead and filled out the information, requesting XXXX for debt consolidation. I was immediately approved and given the option to choose the length of the loan, payment due date for automatic debit and it also provided the interest rate. After I viewed that page it another page came up stating for me to take my loan details to a branch to finish and have disbursement completed. Well I put in my zip code and there is not a BBVA branch within 100 miles of my location which is XXXX . I contacted customer service immediately and explained the situation. They also saw where I was approved for the loan but also stated the same thing the closes branch is a 5 hour drive for me. The person I spoke to that day requested my phone number and stated her and her supervisor where going to reach out to a branch and see if the paper work could be sent by mail or even for me to sign electronically. I said perfect. I did not hear back from them all week. I contacted BBVA again on Monday XXXX XXXX . Explained everything to a new person. she did see all the notes and tells me I can open a checking account with them and then they could just transfer the money of the loan into that, I aid perfect if that 's what 's needed no worries. We went ahead and opened the checking account with the rep on the phone. She places me on hold and came back several times stating that was not working either, That the fulfillment team was trying to transfer the funds into the checking account but it needed my signature. I explained again I have no problem going to a branch there is just none by me. So after being on the phone for abou t 2 ho urs they stated they needed my signature, so after being approved for the loan, opening up a checking account I do not need I still can not get my funds for the loan. I really do need this loan to consolidate my bills.
|
| 07/08/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I read about Simple online banking ( XXXX ) in the XXXX and was excited to set up an account.
I opened an account and transferred {$2000.00} into it from my XXXX XXXX checking account on XXXX XXXX. After transferring funds into the account I received a message stating that my account had been frozen since they " could n't identify me. '' At this point, I was told that I had to supply a copy of my social security card in order to gain access to my account. During the month of XXXX, I moved into a new apartment, and I discovered my social security card was missing.
I received one followup message from Simple, and then on XXXX XXXX I was told my account was closed. When I called into Simple customer service to ask where my funds were and to see if there was a workaround for not having my social security card, I was assured that I would n't need to produce my social security card and that the check would be mailed. On 4 or 5 occasions in XXXX, I called to check on the status of the check, each time being advised by Simple customer service that the " check was on the way. '' On XXXX XXXX, I called again to inquire about the status of my check and was told that the account had actually not been closed and that I still needed to provide my social security card to release the funds. I spoke with a manager who told me that, despite the fact it was Simple 's error in telling me my funds were on their way back to me, that I would still need to produce a social security card. She also advised that this is not the first time that this issue has come up with other Simple customers.
On XXXX XXXX, I provided copies of my Social Security card and the other required documentation. I called on XXXX XXXX and today ( XXXX XXXX ) and have been told that my account is still under the " review process '' by another team at Simple. When asked if it could be escalated ( since my funds have now been frozen for 2 months ) I was told that it was n't possible.
|
| 05/23/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Hello, my name is XXXX XXXX. Early in the month of XXXX my identity was whats the Stolen. My account is simple, whats taking over in the perpetrator who is unknow .Cleaned out my account. I was working with simple to recover some of my funds through visa zero liability policy. I sent them all the legal documents I could advocating for myself. My first claim was closed and the second claim when I reasserted the claim. That is not my primary purpose of writing to you. I had another problem with their service on the XXXX of XXXX I was informed through in writing communication that my account was open to receive my pre-scheduled direct deposit for the incoming transfer scheduled to be posted on the 1st. Upon opening my account with them I agreed to their disclosure where it was stated that it is their duty to correct electronic transfers and compensate for any damages that their error has caused. One representative XXXX I spoke to said the department would reach out to me in the future. Unfortunately I know longer have that message from XXXX in our logs on there site but i will attach proof of conversation as well as evidence that leads to curoberate that the bank intenually made them not available for a unknown reason. To conclude due to simple negligent misrepresentation I went 17 days before being able to access those funds. In the midst of all that I was past due on my rent and electric due to simple banks ruling against me. I would like to note I made a report with FTC for my identity in regards to my identity being stolen, fbi and contacted one of the merchants and their response in our communication was that they would work with my bank to refund me. I will attach all the documents in regards to the dispute at a later time, if necessary but simple should have them. Due to my finically hardship I went hungry, not just me my cat who is my therapeutic aid. And I had to take out a loan from a friend to paympay off my rent and electric.
|
| 07/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Made ATM deposit at CompassBank in XXXX, TX with 2 checks. ATM didn't give recpt and no record of dep on XX/XX/2018. I called custmr serv and put in dispute XX/XX/18.Went to bank XX/XX/2018, they found checks ( XXXX and XXXX ) said unable to give credit research with XXXX XXXX and takes up to 10days. I informed branch manager my landlord charging late fees and possible eviction. He said show them a copy of research request. Didn't write letter. Landlord req letter to offset fees which totaled over {$200.00}. I called customr serv again for letter XX/XX/18, they said will send lettr in mail and go to branch to hav faxed copy. Again, go to branch in XXXX, TX XX/XX/18 they said non letter was there from customer service. While at branch I called custmr servc spoke to suprv, she said would hav fax sent to branch in 3 hours. I go back still no letter after 3 hrs, called cust service and again I spoke to another supervisr, extremely frustrated due to agent said he was told by anothr suprv they WOULD NOT send a letter because the day before they refunded checks. I asked to spk to that supvr, he got on phone and identified himself as XXXX XXXX and yes I was not going to get the letter and the prev supervisor had given wrong information. Said to hav branch call and ask for Dept One. Branch employees looked surprised he was giving this info. While I was speaking to branch, XXXX XXXX hangs up the phone. While I understand there is a process, I should not be penalized for deposit not showing up, causing possible bad credit with my landlord and fees. XXXX XXXX is a poor example of a CUSTOMER SERVICE supervisor. Poor skills almost " defamation of character '' in regards to talking about previous supervisor. Also against the company that he works for. When I told him I would file complaint he said " you should ''. The original request for letter was XX/XX/2018. Told XX/XX/18 they would give a letter and at that time checks were still not credited.
|
| 10/26/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
Older American |
|
Opened a MMA Savings account with BBVA based on a promotion advertised on XXXX XXXX in XX/XX/2019. The account was supposed to carry a 2.5 % APY and a {$100.00} bonus if I funded it with $ XXXX within a specified timeframe. After opening the account, I noted the rate was only 2.0 %. I called and questioned why I didn't get the 2.5 % APY promised and was told that I opened the account through the BBVA web site rather than through a link on the XXXX XXXX site, so the promotional offer would not be honored. I asked that the account be closed and my funding balance of $ XXXX be returned. I was told that new accounts don't allow for that size of a transfer out, so I'd have to initiate the transfer from another bank to pull the funds from BBVA. I did so and drew the account balance down to XXXX with the expectation that the account would then be closed. After having withdrawn all the funds from the account, I received an interest credit of {$7.00} for the few weeks my funds had been on deposit, and figured it would just be easier to let them keep the {$7.00} than to try and get it back. Shortly thereafter they charged me with a $ 15 monthly account fee because my balance was below the minimum balance to avoid the fee, and they wouldn't close the account until I paid the {$8.00} overdraft balance on the account ( {$7.00} interest earned less {$15.00} account fee put the account into an {$8.00} overdrawn balance ). I refused to pay the {$8.00} overdraft because I had instructed them to close the account before the fee was assessed, and they failed to do so. They have assessed another {$15.00} fee this month, so the account is now overdrawn by {$23.00}. I called again, same answer, they won't close the account unless I pay the {$23.00} overdraft. I believe they violated UDAPP when they didn't give me the rate advertised on XXXX XXXX, and further have been refusing to close my account so they can continue to assess a {$15.00} fee indefinitely.
|
| 09/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
On XX/XX/XXXX I called the bank and spoke with XXXX operator # XXXX requesting a COVID 19 deferral. I was told by XXXX that my request for payment deferrals was approved and my payments were going to be deferred until XX/XX/XXXX. e.g. No payments would be required from now until XX/XX/XXXX.
Starting on XX/XX/XXXX I received multiple daily harrassing calls from BBVA stating that I had failed to make my payment for XXXX. I called the bank and let them know that I had been promised a 4 month deferral on XX/XX/XXXX and gave them the name of the operator that had granted that request as well as her operator ID. They confirmed that they could see that I had called in on XX/XX/XXXX but would need to pull the call record to see what they had promised me because they had only deferred my payment by one month rather than the four I had been promised by XXXX.
So on XX/XX/XXXX I opened a case ( Research Case # XXXX ) requesting the call record from XX/XX/XXXX be pulled and that they verify that I had been indeed promised a four month deferral. The operator that took the case on XX/XX/XXXX was XXXX ( ID XXXX ) and promised I would be notified as to the results of pulling the call record and what the first operator had promised me within 10 business days, which would have been no later than XX/XX/XXXX.
As of XX/XX/XXXX I have received no response to my request to confirm my call granting me a four month deferral on XX/XX/XXXX. In the meantime I'm still constantly receiving threatening calls and letters stating I'm behind on my payments ... but they're unable to contact me regarding my research request that would resolve everything?
On XX/XX/XXXX I received another threatening letter from BBVA stating that I was behind on payments. I called in on XX/XX/XXXX and asked the agent what was the result of the research request I had submitted on XX/XX/XXXX and was told that no one had pulled the call record but that I need to make a payment.
|
| 10/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
BBVA/Compass Bank Checking Account XXXX Fraud Management Department Phone ( XXXX ) XXXX option 2 My checking account was compromised in a fraud attempt on XX/XX/2020. Money was transferred into my account via ACH in the amount of {$7400.00}.
There was a beginning balance BEFORE the inbound ACH of {$200.00}, which brought the ending balance to {$7600.00}.
{$2500.00} was withdrawn from the account via check on XX/XX/2020.
The account was frozen pending investigation on/around XX/XX/XXXX. At this time, my son and I were threatened with bodily harm by the scammers until they gave up.
There was some communication between myself and the bank 's XXXX Fraud Management Department, along with a few attempts to RETURN the {$2500.00}. This was successfully done on XX/XX/2020, bringing the balance back to {$7600.00} ( the balance AFTER the ACH posted ).
On XX/XX/2020, the bank sent the ENTIRE BALANCE, INCLUDING MY {$200.00} via ACH to the original sender of the {$7400.00}.
I can not find a viable mailing address on the BBVAUSA.com website and calling them goes nowhere.
Now I get the runaround -- on the rare occasion I actually get ahold of someone in the department.
This morning ( XXXX XXXX, 2020 ) the rep in XXXX Fraud Management Department informed me that I relinquished the money because I had cashed a check for {$2500.00} ( XX/XX/2020 ), completely ignoring the fact that a. ) the entire {$2500.00} was RETURNED and b. ) the amount they sent was MORE than was RECEIVED by the sender!
XXXX Fraud Department then provided me with the Dispute Department ( XXXX ) as the only option. I called, spoke with one person and was transferred to another person, who then transferred me BACK to XXXX Fraud Management. There, I ( again ) toiled on hold until I could not wait any longer.
This is easy accounting! I am filing a complaint because the fraudulent amount was {$7400.00} and they should and sent back {$7400.00}, NOT {$7600.00}.
|
| 11/12/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Our former bank, BBVA Compass, notified us that they would begin charging us a monthly service fee effective XXXX/XXXX/16 if our balance with them fell below a certain amount. To avoid this, we closed our account at that bank in XXXX 2016, and in doing so, paid off the outstanding balance on our Overdraft Line of Credit associated with that account.
In XXXX 2016, we received dividend payments via EFT transfers that were directed to this now closed account. Rather than reject these payments back to the originator because the account was closed, BBVA Compass elected to open a bank account in our name, illegally, without our authorization, without notifying us and by reusing our old account number in order to accept the credits.
As the balance in the illegally opened account fell below their minimum requirements, BBVA Compass assessed us their service fee in late XXXX. This fee caused our account to be overdrawn, so BBVA Compass advanced funds from the Overdraft Line of Credit that they established, illegally, in our name, without our authorization and without notifying us they did so. Subsequently, we received a notice re : the Line of Credit Advance from BBVA Compass ; we then contacted them to learn what had happened.
Because our account was closed, BBVA Compass should have returned/rejected the initial EFT transfers as required by standard XXXX regulations and sound business practices. They should not have opened a new bank account and established the Line of Credit on our account WITHOUT permission and notification. They have indicated that they will not acknowledge these errors are their fault, nor will they reverse the transactions processed into these illegally opened accounts.
How many other customers has this happened to? We are insisting that the bank refund our credits and delete the charges. The bank is opening up accounts in clients names without their knowledge just like XXXX did to their customers.
|
| 04/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I submitted check # XXXX from XXXX XXXX to BBVA Compass made out for {$1500.00} for the payment of my mortgage. This check was cashed by BBVA on XX/XX/XXXX for {$500.00}. I noticed the error on XX/XX/XXXX and contacted XXXX. They saw the check image and submitted an additional {$1000.00} to BBVA Compass to correct the transaction. I later received notification from BBVA compass that my mortgage was overdue. BBVA had not posted the additional {$1000.00} to my account and processed the {$500.00} payment as curtailment instead of a partial payment. I contacted BBVA on XX/XX/XXXX to have this issue corrected and they were unable to find the additional {$1000.00} transaction. I was told that I needed to contact XXXX and have them send a copy of the voided check or transaction for the {$1000.00}. I contacted XXXX ( case # XXXX ) and they provided me with the reference number ( XXXX ) and stated that BBVA was required to find the money since it had already been processed and finalized. I contacted BBVA again and was told that they would research and call me back ( reference # XXXX ). I had to contact BBVA multiple times asking for the status only to be told after the third time that the research request was never created and I needed to send in a copy of my bank statement showing the {$1000.00}. I sent this on two separate occasions. Once on XX/XX/XXXX to XXXX, and again on XXXX XXXX XXXX to XXXX this last time with a new reference number ( XXXX ) and was told it would be resolved within 10 business days. I finally called again on XX/XX/XXXX and was informed that they never received the bank statement and didn't have a record of my issues dating back farther than XX/XX/XXXX. This has resulted in late fees being applied to my account, the accrual of additional compound interest on the {$1000.00}, loss of at least 15 hours as I had to fight this error, and loss of trust in the financial institution of BBVA Compass.
|
| 04/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX, I went to a BBVA XX/XX/XXXX in XXXX, TX and made an ATM cash deposit of {$300.00}. After I inserted the bills, the ATM started making a noise as if it was continuously trying to accept the bills. The screen then showed a message stating something regarding the bills being unrecognized and that they'd be returned. However, the slot where you inserted the bills did not return anything, you could just see something spinning continuously in there and the bills were not moving either in or out. After waiting 10+ minutes, the ATM said the transaction was cancelled and displayed an error message stating that it was offline.
I checked my account and did not see a deposit for the {$300.00}. I immediately went to the drive-thru teller window and told the teller that the ATM accepted my money, went offline, and did not deposit it to my account. The teller told me the machine would need to be repaired before it could be used again. She also gave me a number to call and file a missing deposit dispute. I called the number and filed a dispute, dispute number XXXX, ticket number XXXX. I received a letter dated XX/XX/XXXX that said they were investigating and had issued a provisional credit for {$300.00}. Last month, I received a letter dated XX/XX/XXXX that said the investigation was complete and the disputed transaction was authorized/correct, and the credit was removed.
I do not understand how the dispute is complete and the money was not credited to my account. I believe that once somebody went to repair the broken machine, the ATM would have been {$300.00} over what it should have been, and the overage could have been linked to my dispute. The ATMs also have cameras, so I'm sure there is video of me inserting the money, waiting there for an extended amount of time and then the machine went offline. If you put all of that together, I'd think the deposit could be linked to my dispute/checking account.
|
| 04/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
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in 2019 BBVA BANK did not renew my card upon expiration. the reason for closing my visa credit card account that was never late was that i had a few cards max out around that time. i explained i am a business owner and i XXXX XXXX and it is common for m debt to go high and then go back down upon closing a project and receive payment. 30-60 days prior to this decision by BBVA i also paid off a unsecured personal loan of $ XXXX that was open a little over a year .... i did bring this up to the rep making this decision and that did not matter. within the last 8 months they have disabled my account login which had an external business checking account attached so that i can make payments from anywhere since the BBVA BANK locations are not in all states or cities so that makes it difficult to make payments in person unless i am in texas. disabling my log in access has also restricted e from seeing my balance amounts and payment dates or minimum payments due. i am on hold right now for the third time today while creating this complaint with ftc because i can not reach an in states representative that can understand my attempt to make a payment. they keep repeating what i say back to me without resolving my payment processing issue and i have asked several times for an account supervisor or someone in the states to speak with. i am in XXXX florida this past 5 weeks and there are no BBVA branches in the city of XXXX or in the XXXX florida area. the overseas call center in XXXX just leave you on hold or taunt you by reapeating and stretching out your call as long as possible. so i can not log in to pay my payment because BBVA disabled my login on my credit card that was closed by BBVA and i can not get an in states rep or supervisor to make a payment over the phone for a closed account. yet they want a late fee for a payment they make it impossible to make for an account they closed and blocked log in access to.
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| 06/20/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
Servicemember |
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On XX/XX/19 I opened an online account with simple.com. I deposited $ XXXX with two $ XXXX deposits. On XX/XX/19 the first of those deposits was processed. Shortly thereafter I received an email saying my account had been frozen and required verification. Despite being told it takes one day to complete the verification, it has now been over three days and I still do not have access to my money.
If you've followed along, you will have realized they had over a week to verify the account and only decided to do so after they received the money I sent to fund the account. Once they received those funds I was almost immediately contacted and told my account was frozen for verification. The account had been open for NINE DAYS at that point.
They refused to accept the information I sent for verification, including very personal information such as my driver 's license and social security card. Despite receiving sufficient information to verify my identity, they demanded still more information including mortgage info and more which is not even applicable to my situation.
After being told everything should be resolved in one day, I spent much of the second day dealing with their incompetent and condescending employees. I was informed that they would not give me access to my money, or allow me to close the account in question. We're talking about XXXX XXXX DOLLARS HERE. After business hours I received an email from a XXXX XXXX saying they would not accept my calls to address the situation. The next morning I realized my phone number was blocked so that when I called I would be disconnected immediately. As of this time, I can't reach them by phone and they ignore my emails. Of course, they are still holding my XXXX XXXX DOLLARS and denying access to my funds while providing no banking services whatsoever.
I WOULD CALL THIS A THEFT OF MY XXXX XXXX DOLLARS. I WANT MY MONEY!!!!! WHAT KIND OF COMPANY IS THIS?????
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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XXXX shut down the XXXX XXXX XXXX and has taken over the banking for the former customers of Simple. However, nearly all of the Simple customers, including myself, are unable to access our money because they failed to properly prepare for the transition and lied about the transition process.
Several key XXXX activities by XXXX : Transition occurred XXXX night. XXXX knows that their customer service is closed over the weekend, but continued the buggy transition anyway.
XXXX knew that this weekend is XXXX XXXX XXXX, yet they expect thousands of customes to spend their entire holiday on the phone for hours.
XXXX hangs up on their customers. The ONLY way XXXX can resolve the problems is over the phone. However, I and many thousands of customers have called multiple times and were hung up on by XXXX XXXX XXXX.
XXXX had several months to prepare for the transition. Simple gave us well advance notice of the transition and so did XXXX. XXXX assured Simple customers that the transition would be seemless and easy. However, it seems that XXXX lied and did not prepare at all. If I had not been mislead by XXXX, I would have transferred my money to a different Bank and closed my account beforehand. However, I LOVED Simple and how easy to use it was, that I stayed with them till the end. I and as every Simple customer was falsely led to believe that the transition would be easy.
Also, XXXX sneakily automatically enrolled EVERY Simple Customer into receiving Paper Statements for a fee that can only be XXXX if one has access to their XXXX account and is then able to navigate a maze of account settings to disable the Paper Statements. However, it seems that XXXX knew that the transition would not be smooth, hence Simple Customers would not have accessto their accounts ; therefore, XXXX can charge us all fees because it is impossible for us to disable the Statements. This decision by XXXX seems quite intentional.
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| 12/30/2016 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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In XX/XX/XXXX I was notified by XXXX that someone used my identity to open a checking account at Compass Bank. I called XXXX, they directed me to call their parent bank, named Simple, at XXXX. I called Simple to let them know my identity was stolen, and they refused to tell me anything about the account.
They refused to close the account, though I called multiple times and explained that it was a fraudulent account. I then did a XXXX call with XXXX and XXXX Bank in which the XXXX rep explained the confirmed ID theft. Simple rep said she would then close the account, but refused to send me anything in writing. I called Simple again on XX/XX/XXXX and again asked for a letter to confirm the fraudulent account was closed, the rep refused. She said the account was " no longer eligible for phone support '', that she had " to disconnect the call '', and I was not to call there XXXX asked to speak with a supervisor, was transferred to XXXX. He also refused to send a letter, said it was not their problem that someone opened an account there with my stolen identity, and their policy was to not provide any info or send anything in writing, not even to confirm they closed the account. I asked where they are actually located, he refused to tell me. He said they are an online bank, but said their physical location and the state in which they are registered to do business was " not pertinent '' to the conversation. I asked for a mailing address, he said he would not give it to me. I asked for anything to confirm they even closed the account, he said " this account is no longer eligible for phone support '' and that he had to " disconnect the call ''. Would not even confirm it was closed. He refused to give me an account number or any info at all about the account that I could have to document the fraud. I have no way of knowing if they even closed the account, and am very concerned that it is still open in my name.
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| 12/31/2016 |
Yes |
- Bank account or service
- Checking account
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Web |
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I was notified XX/XX/XXXX that my account had been frozen because the bank noticed a Security/data breach to my account. When I was able to contact them XX/XX/XXXX I was told they would only be able to unlock my debit card one time for an ATM withdrawl. I had informed them that in two days ( XX/XX/XXXX ) there would be a direct deposit from my employer that I would need access to in order to pay my rent, utilities, gas for transportation and food but that I needed access to the funds that were currently in the account in order to put gas in my car so I could drive home from work, 40miles away. They did unlock the debit card that evening then locked it down again. On XX/XX/XXXX the direct deposit from my employer credited the account as I had told them. I called again and was denied access to my debit card. I was then told I would be able to do an electronic transfer of funds to an outside account, but when I attempted to do so, I was not able to. When I called again they said they were mistaken and I would not be able to transfer funds after all. I then demanded a check immediately be expedited to me to be in my hands no later than XXXX XX/XX/XXXX. To which their response was I would get a check only AFTER they had completed closure of my account and that could take up to two weeks!!!
This is n't THEIR MONEY ... ITS MINE! I earned it, I trusted them to keep it safe and they messed up and now they 're holding MY MONEY hostage!
I ca n't wait two weeks to eat, to have gas to get to work every day, to pay my rent or my utilities! That 's not acceptable at all, not in any way, shape or form!
We 're not talking about " extra cash '' someone may have lying around, this is EVERYTHING I have! My ONLY source of income! My only means for paying my everyday living expenses and they can only say : " Sorry for the inconvenience ''!? I 'm furious! I 'm beyond words with how angry, disappointed, violated..I feel!
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| 06/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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We started the mortgage process w/BBVA in XXXX with a XXXX closing date. Through the process I was extremely proactive returning requested action items often within minutes and closely followed the status throughout the process. Concern of the processor 's attention to detail and responsiveness was voiced early on by myself however I was falsely reassured. The week before closing I was assured everything was on target however the week of closing I found out our process was to be delayed and BBVA petitioned for an extension which was graciously accepted by the seller. Unfortunately it was later found that there was no acceptable reason for the initial dealt other than someone " dropped the ball '' per BBVA & I was assured we would close by yet another requested extension. The processor 's supervisor became aware of the situation and promised to escalate the process assuring an expedited flow. Unfortunately a XXXX petition for an extension was requested without any apparent reason. Multiple calls to BBVA customer support yielded promised return of call with 24-48 hrs by managers of customer support to accommodate reparations. Two weeks later and still waiting there has been no return of customer support management and we are still waiting to close escrow brining the total time to nearly 70 days! Promise to expedite the process was met with actual delays again for no apparent reason and not because of delays on my part. As a result of multiple requests for extensions by BBVA w/o valid reasons the purchase of our dream home is now in Jeopardy and there has been no response as promised by customer support not even a phone call to acknowledge the inconvenience or promise of reprimand of the person who initially caused the delay. Accountability for a timely closure of this mortgage process has been sub par and there has yet to be any offer of reparations or to remedy the situation w/o further delays.
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| 05/15/2020 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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Three charges, {$110.00}, {$110.00}, and {$150.00}, each with a processing fee of {$8.00}, totalling {$390.00} were made from my account on XX/XX/2020 to 3 separate prisoners in XXXX County Sherriffs Inmate Canteen.
I first called the sherrif, who said they had nothing to do with it. I then contacted the withdrawing company, but never heard back. I was not able to do anything with the bank right away, as " pending '' charges can not be disputed or stopped. When I saw that the charges had finished processing, I started a dispute, which was submitted on XX/XX/XXXX.
A credit was put into my account on XX/XX/XXXX, and I thought that was the end of it. On XX/XX/XXXX, the money was removed from my account, with the only notice being a letter that arrived the day after.
I called BBVA Compass and was told that my dispute had been denied, and that's all they could tell me ; they gave me another number to call for more information.
The woman who answered at that number said that it had been denied because " too much '' of my account information had been used, and it took several questions for her to tell me that the problem was the fraud including my 3 digit security code. She then asked if I was sure that I didn't know the prisoners, and whether a roommate might know the prisoners. I do not know them, and I do not leave my physical card anywhere, and I do not know anyone who knows 3 prisoners in XXXX County Jail, which is 130 miles from where I live.
She said there was no other explanation for the use of my security code. I said every online cart asks for it ; it could have been saved in that way, along with all the other necessary information. She said that " almost never happens. '' I insisted again that no one I know had made the charges, and she said they would look into it again and one of two people would get back to me. I have given them plenty of time, but have not heard from them since.
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| 11/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
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Web |
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I have BBVA Visa Card one year and 2 month. Bad news, BBVA Visa replaced the card fourth time due to my card compromised three time with 14 month period. BBVA Visa someone inside leakage my information to third party and its charged in my account. I live in XXXX XXXX XXXX and all these fraudulent charges come from southern states of USA where BBVA have more activity. I did filed separate complaint against this bank about that.
When BBVA issued the card last year they also offered 13 month 0 % APR on purchase and in their monthly statement in their second page they do provide information how much i owe on purchase and also showing 0.00 % due to offered and also say interest paid XXXX. They do not provide the information in their statement what date this 0 % APR going to expired date. Like other credit card do saying EXPIRED DATE of 0.00 % APR will expired, BBVA not provide complete information of 0.00 % interest of purchase expired. its make the consumer confusion and consumer think still o.oo % interest. When I received statement on line, I did paid all balance on the account and asked to refund the interest charges {$37.00}. On my phone call, BBVA representative Ms.XXXX did issued the ticket # XXXX on XX/XX/20. and she said it takes few days to see the credit in my account and also back office of BBVA have to approved it. yesterday when I was talking to other representative Mr., XXXX, Customer satisfaction dept, he did mentioned that still back office considered to refund the interest. Today, I received phone call from Ms.XXXX and she said she is higher officer and calling for my complaint on why BBVA blocked three card within 14 month and now i got fourth card. she still do not know why BBVA have this issue and compromised card several time. I want to bring all this information to CFPB to find why this bank BBVA have these issued and not provide complete information in their statement
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| 03/22/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Card opened as result of identity theft or fraud
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Web |
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BBVA Compass has gone above and beyond to ensure that they have caused fraud in every single way possible. First of all their bank opened two checking accounts in my name which I did not approve nor accept, Secondly after these were opened they opened 3 Fraudulent credit cards. I then get a call which I didn't answer, I go up to their branch to see what this is about and they rudely tell me Enterprise " Fraud Management '' XXXX to be specific has decided to end " My Banking Relationship '' This is after I chose not to provide them with my identification, nor with my SS Card like they asked AFTER THEY APPROVED THE FRAUDULENT CARD. Not only were their fraudulent charges on the fraudulent cards. I finally asked someone about these cards they told me there was a block and they couldn't issue me any cards nor tell me much about them until I sent my identification in. Well of Course CARD Fraud Department was super rude, the lady told me I needed to send this in order they would be blocked, She wouldn't send me a letter requesting what information they wanted of course. Instead she sent a threatening letter explaining they viewed a credit report, Which again wasn't listed that they determined to closed the blocked fraudulent cards. Now to me, another thing I found out is they are letting a XXXX which I have never been associated with FRAUDULENTLY CHARGE THE FRAUDULENT Checking accounts and attempting to say I owe it. I do not own those accounts, and I do not owe the accounts. I will not be paying their credit cards because I did not authorize them. I was this bank investigated for their practices and the way they fraudulent charge customers, the way they allow fraud to continue and instead of assisting the customer forcibly don't assist the customer. They attempt to blame the customer and are very very very rude customer service. I have never experienced that rude of service in my life.
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| 10/02/2017 |
Yes |
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Web |
Servicemember |
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I applied for a VA fixed home loan with BBVA Compass and mortgage loan officer ( XXXX XXXX XXXX ) has failed to comply with VA loan requirements, by charging fees I am exempt from. I am a XXXX U.S. military veteran applying for a va home loan. They have not contacted me and or even ignored my phone calls and emails regarding my VA home loan. When I call to check on the status of my loan several representatives of the bank seem to send my in a phone call circle with the end result in no information and just more people to contact just to check on the status of my loan. When I call the following phone number some company answers with the name XXXX. That company is nowhere to be found on any paperwork or documents that I have received from XXXX XXXX or the BBVA Compass bank institution. It is now XXXX XXXX, XXXX a week from the date I found a home to close on and since that time I have not heard anything but it is in underwriting. That was the status last week and that is what I was told today. I have called the bank to check and see if XXXX XXXX even works for BBVA Compass and they gave me the following phone number which I do not have from him ( XXXX ) XXXX. I have 4 phone numbers for him and that is not XXXX of them. Those numbers include XXXX, XXXX, XXXX and the supposedly company phone number XXXX. XXXX is the phone I have called a few times and it is answered by some company called XXXX if I am spelling it correctly. These people have all of my personal and financial information yet they remain unresponsive in their communications concerning my VA home loan. Every phone number I call for BBVA compass sends me through several repeated prompts that take forever to reach a person. This is not the first home loan I have applied for with this company and the process was a lot quicker, however the home was contingent upon the home inspection and was declined by me the purchaser.
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| 07/26/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
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Web |
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Initially, I went to make a purchase through XXXX that subscribes to a service called Verified by XXXX, to complete the purchase you must provide your password, which I entered, and entered again and again and it was n't accepted. I then tried to reset the password and provided all the needed info, again multiple times, each time it was rejected. Since it was declined, I went and purchased the items elsewhere on a different card. Then I find that they went ahead and completed the transaction even after all the rejections and telling me I was providing wrong info. I then sent a message to Compass Bank through their on-line banking system, which they deleted. Sent another message about it, and have continued to send messages daily to the bank for a week now. Each time I send a message, I get a response stating they will try and respond within one business day, it is now at XXXX messages and not a single response. Have a feeling they want me to call and deal with this over the phone as that provides them with deniability as there have been other issues in the past. i.e. I signed up at Compass Bank under an offer that was mailed to me which promised free checking for life. A couple years later they changed this and started charging me, when I challenged them on this, they asked for a copy of the letter, my reply was that they had attached it to the original paperwork opening the account. I then called another branch and asked if they maintain the original paperwork on accounts and was told yes. I then proceeded to the original bank branch and told them I had been told they maintain this paperwork, they replied 'yes, it 's a banking requirement ', but then I provided my ID and lo and behold, my paperwork had vanished ... ..and of course no offer was made to attempt to find it. Will add but a few of the screenshots showing that the messages have been sent acknowledged and ignored
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| 04/21/2017 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
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Web |
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Went to a consignment sale. Spent ov er 200. Left. Thought everything was fine. Boy was I WRONG! They used the credit card machines where everything is done manually. But I was n't too worried. Now I 've spent XXXX for XXXX worth of merchandise. Recently started banking wi th BBVA COMPASS. Th ey had been great thus far. Then I had the misfortune of getting paired with XXXX ... ... she worked my dispute. The first time around she did hardly anything and came back and said she found nothing wrong. I threatened to file a complaint with CFPB and so she said she would reopen the investigation. But ... ... did n't come up with ANYTHING different. And still sided with the other party. I 'm very upset. The info that I used as EVIDENCE that I did NOT make the second purchase ... ... was the info she used to find that I DID! I provided her with my receipt. Explained I only si gned ONE slip. The other one was done an hour later. I was long gone and heading for home. I did not do the other purchase. And had this been XXXX XXXX XXXX XXXX or XXXX or XXXX XXXX ... .my word and the info I provided would have been PLENTY to get the charges reversed. I work online for a living. And I deal with a lot of social media and referring. I definitely will be talking about Compass ... ... but it wo n't be a recommendation. Which is sad, because there are wonderful people that work there. Like XXXX . He was wonderful!! Anyway, I 'm opening this complaint in the hopes that I can get my money back. I 'm a single mom raising XXXX girls. XXXX of whom is currently XXXX XXXX . So I ca n't afford for there to be a XXXX ERROR that is n't resolved. Please help : ( I 'm providing all documents that I have gotten throughout the case. To try to expedite the outcome. And I 'm hopeful that whoever sees this next ... ... .can help to right the wrong. I 'm so upset by this.
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| 10/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
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Web |
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I had been trying since the XXXX to open an account with them. Though I had never heard of them, I decided to give them a try since they are backed by BBVA and they offered free Business Checking.
I worked in XXXX for 8 years and I know that they shouldn't be making assumptions when a person provides the information requested. I do understand that at times additional verification may be required but when it is and it is then backed by valid evidence, what is there left to assume? Therefore I sent the following email this evening after receiving another email saying that my actual office lease contract was not sufficient to prove my business ' physical address despite that being exactly what was requested as proof, " At this point ( NAMED EMPLOYEE ) and team, Your practices would seem a bit discriminatory in nature. All the information that you guys have asked for has been provided in detail previously. You should be able to see from any search that ( MY BUSINESS NAME ) is listed at the address provided, well established, and per the actual detailed leasing agreement that I sent over to your team, I do actually lease an office, just as I am sure XXXX and even BBVA themselves lease an office or facility.
Example : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX ( likely an office building owned by a company where other businesses typically lease office space ) If it were a mailing service, at least with what I myself am accustomed to, it would not have a suite number but perhaps a floor number or simple address ... Seeing that it has been days, I would like to retract my application. Please delete any and all of my information as my request is now being fulfilled by another financial institution. XXXX, nor its affiliates or partners have my permission to use any of my information outside of due process in retracting my previous requests made. Thank you in advance. "
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| 02/07/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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In XX/XX/XXXX, I filed for bankruptcy. My XXXX account was one of the accounts I reaffirmed. The monthly statements ceased, but I expected them to return again after the bankruptcy discharge. The discharge was in XX/XX/XXXX. The statements did not return. For most of XX/XX/XXXX, as I would go to the individual branch each month for my payment, the Manager tried his best to find a solution to the problem for me.
I have never missed a monthly payment throughout this time. However, I have to guess what my payments are, and go to the location to make a payment. Last Fall, I finally learned why my statements are not coming in the mail. I was told after contacting XXXX XXXX at XXXX, that she no longer handles the bankruptcy and for me to contact XXXX XXXX, at XXXX. I had eventually made contact with XXXX XXXX, through email. She informed me the account reaffirmation was never filed.
I finally spoke with her, and explained I had an email from XXXX XXXX, who said it was. XXXX XXXX said it has to be filed with the courthouse. She said my attorney was supposed to do it.
I contacted my attorney. They stated the attorney does not file it, the creditor does. And, told me that BBVA Compass has been a creditor in prior bankruptcys they have worked, and BBVA Compass has always filed it at the courts in the past.
I am attaching communication through the emails.
I am being discriminated against, retaliated against for a reason I do not know. I simply had a hard time, filed bankruptcy, reaffirmed, and am trying to get on my feet. I simply want BBVA to treat me with the same respect they have treated others, and for them to file my reaffirmation of debt, and send me my monthly statements as before. I am just trying to pay my bill with efficiency and in completion.
Please help me to find out why BBVA Compass is retaliating and discriminating against me. And help me to stop it.
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| 05/12/2015 |
Yes |
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- Closing/Cancelling account
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Web |
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On XXXX XXXX, 2015 I applied for the XXXX XXXX XXXX card issues by BBVA Compass online. Within 2 hours of applying I received a phone call from BBVA compass to verify I did indeed apply for the credit card and answered verification questions about my identity. On XXXX XXXX, 2015 I received an email that I was approved for the credit card. I received the credit card on XXXX XXXX, 2015 and activated it without issue and used it a few times over that weekend of XXXX XXXX and XXXX. I tried to use it on XXXX XXXX and it was declined. The next day I phoned customer service and was told the card was suspended and was given XXXX different answers. I phoned later that week and wasted XXXX hours being on hold to only find out the information I was given by customer service was useless. Finally the XXXX week of XXXX 2015 I phoned in to discover the card was closed and received a letter on XXXX XXXX, 2015 that the card was closed per a request by me about fraudulent activity along with a declaration of fraudulent activity. Not once have I phoned BBVA compass about any fraudulent activity and never asked that the card be closed or my charges reversed. I in fact have paid for the all charges that were made to the card. I phoned customer service late last night and was given the number to their fraud department I phoned fraud last night was on hold for over 60 minutes before I was either hung up on or disconnected. I phoned again this morning and did speak to someone in fraud and was told she would phone me back and up till now I have not received any call back with a reason about the fraud request. I have phoned customer service and never once was given a straight answer as to why the card was suspended or even closed. I was simply told I would receive a letter which I finally have. However the letter does not even ask if I opened the card or indeed made the charges.
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| 11/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I deposited {$1200.00} into my BBVA compass checking account via atm cash disposit. After inserting the bills and following most of the prompts, the atm froze. After about 8 minutes it read that my transaction was canceled and returned my card. My money wasnt in my account nor was it returned by the atm. I then called bbva customer service and let them know my situation. I was told it would be 10 business days before I would receive my money back as thats how long the investigation would take. I called last week on the XXXX and was told they had until the XXXX to return my money or issue me a temporary credit but that if I wanted my funds sooner to speak to the investigation department. Once transferred, I was informed by a manager of the investigation department that there were only liaisons between the investigators and the customer and had no control of funds being released. She instructed me to contact the branch manager of the atm location and gave me their phone number. When I called the branch the manager then told me after looking into my file that they had the wrong address on file that they had on file XXXX XXXX XXXX XXXX XXXX, FL XXXX United States, instead of XXXX XXXX XXXX XXXX. She told me that was the correct address for the branch whos atm I used. This morning XXXX XXXX ) I went to call compass customer service once again as my money still has yet to be returned and they are closed on weekends. After being on hold over and hour and transferred to multiple people who did not know what they were talking about. I got back in contact with the dispute department and she informed me that the investigation was trying to close my dispute and they hadnt even selected an address for the Location and were going to just code the dispute for lack of proper information. Now they are trying to make me wait another 15 days for my money
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| 11/03/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
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This is a complaint with respect to two responses received from XXXX XXXX XXXX ( " Bank '' ). The complaint numbers were XXXX-XXXX and XXXX-XXXX. The responses provided were factually inaccurate and potential libel actions. The Bank 's employee has lied about the series of events that occurred. My wife did not use any " inappropriate language '' nor did she commit any " inappropriate actions. '' Furthermore, the monetary relief the Bank claims it has provided is not relief of any kind. It is the return of our property ( i.e. the funds in the account ). No compensation or apology has been issued by the Bank or any of its employees. In fact, it was the particular Bank employee who escalated the situation and caused a scene which made me fear for my safety and the ability to have continued access to my property. Frankly, it was the worse customer service experience I have had in my life. This whole situation could have been avoided had the Bank employee let me access my safety deposit box during my daughter 's wedding. It was only when I pointed out a flaw in their security procedures that the Bank employee became defensive and raised her voice. The reason for resubmitting this compliant is to bring to the attention of the Bank the actual events that occurred and to affect actual change there, so this does not happen to any other customer. I hope this complaint is taken seriously because the deceit and duplicity my wife experienced as a customer of the bank ( for over a decade ) is simply unacceptable. There are consumer protection laws to ensure that customer do not get treated this way, and I would much rather have this resolved in this manner than take legal action for the way my wife was treated. Please address this immediately and provide some actual relief, rather than deceptively implying that monetary relief was provided in this case.
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| 10/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
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I opened a new Safe-to-Spend checking account with Simple Bank, an online-only bank ( www.simple.com ), on XX/XX/2019. I attempted to transfer funds from an account that I have with an external bank into this new checking account with Simple Bank but received an e-mail from Simple Bank on XX/XX/2019 stating that Simple Bank had frozen my new checking account.
Per the e-mail, Simple Bank is requesting several sensitive documents from me containing my personal information such as color photos of my social security card and government-issued photo identification as well as my two most recent bank statements for the external bank account from which I attempted to transfer funds to my new Simple Bank checking account. I refused to provide this information as it is very sensitive, personal information that I felt that Simple Bank did not need to verify my identity. I have successfully done business with other banks without needing to provide this information.
I have had several phone conversations with Simple Bank to negotiate a solution in lieu of providing this information, including closing this account. However, Simple Bank refused. Instead, Simple Bank sent me two more messages on XX/XX/2019 and XX/XX/2019 requesting this documentation from me. Simple Bank continues to insist on me providing this documentation and will not grant my requests to close this account. My account remains " frozen '' with Simple Bank refusing to close my account or allow me access to my funds ( ~ {$5000.00} ).
I am extremely upset and dissatisfied with Simple Bank throughout this process for requesting sensitive private documentation from me as well as refusing me access to my funds or to close this account. My experience has been completely the opposite of Simple Bank 's slogans and marketing that suggest their customer service is better than other banks.
|
| 06/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
On XX/XX/2020 I tried to access my online account with SIMPLE, BBVA Bank which requires a text message verification. Unfortunately, what I did not know at the time is that XXXX ( my phone service provider ) was having technical issues with text message delivery. I attempted several times to log into my account and was " locked '' out of my account.
There was is NO back-up method offered to access the account. the only option was text message and without access to that service, there was NO other way to try to access the account. Then as I was LOCKED out of the account, I completely lost access to over {$3000.00} in deposits in my checking and savings accounts. I called the company and there is no after hour service, technical help, or way to verify to regain access.
On XX/XX/XXXX, I called the bank to get access to my account. They VERIFIED that I am in fact the customer and then told me that THERE IS NO WAY TO ACCESS THE ACCOUNT. The representative said he thought it was " XXXX '' but that there is nothing he can do to give me access to the account until some " automated system '' in some other bank, releases the account LOCK.
I can not access my own money because of a ridiculous technical lock that was obviously programmed by the bank without considering the consumer. There needs to be SOMETHING that protects the consumer from losing access to the account in the event they can not use text messaging for whatever reason. A text message should NEVER be the ONLY way to access an account at an FDIC insured financial institution.
If you can not receive a text message, this bank holds your money RANSOM and then blames it on an illogical SECURITY measure that PREVENTS consumers from accessing their own money.
I should have been provided IMMEDIATE access to my OWN account the second that they verified that I was the account holder.
|
| 02/11/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
|
|
Web |
Older American |
|
Several weeks ago I received an offer from BBVA USA to open a credit card. The advantages of the credit card were that I was to receive a {$100.00} bonus if I spent {$500.00} in the first 3 months that the card was opened. In addition I was to receive points equal to 3 % of a bonus category of spending which in my case I chose healthcare. When i went to open the card I was offered an additional bonus of points worth {$50.00} for opening a checking account which I did.
Several days ago I made my first purchase on the card of {$130.00} for a doctor bill and all seemed well. Earlier this week I then made a chare of about {$3500.00} for a hospital bill and my account was blocked. Today, XX/XX/XXXX, I was directed to the fraud department and reported that the charge was one I had authorized. I was told by the fraud department that I needed to submit a very large amount of documentation to prove my identity to unblock my account. I also received indication that I would not get my bonuses unless I unblocked the account I feel very much that this is a bait and switch. If I knew I would have to submit the amount of documentation requested I would never have opened the account nor used it. I also feel that I was incented to use the account for my medical bills and that as soon as I used it the account was blocked which has clearly used up my available credit and given me a card which is now useless to me.
I also feel that this may have been now for the sole purpose of not only denying me the use of the credit card and hurting my credit rating but also so the bank does not have to pay me the bonuses which I have earned which include the {$100.00} for opening the account and spending {$500.00} within 3 months, the {$50.00} for opening the checking account and the $ XXXX I have earned for the 3 % bonus for the amount I have spent on the account.
|
| 12/21/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
RE : Violation of the federal government 's Expedited Funds Availability Act.
**This complaint is about Simple Bank incorrectly treating federally backed money orders and personal checks equally, instead of treating federal backed money orders as a cash deposit like other merchants and banks currently do** ***************************************************************************************************** 1 ) QUESTION : Please state exactly what date XXXX Bank received the {$290.00} in funds from the US government from a federal cash money order deposited ( not a personal check but a federal money order which should be treated the same as cash ) on XXXX XXXX, XXXX. None ( {$0.00} ) of the funds were available until 16 days later XXXX XXXX XXXX, XXXX ). Again, what date exactly did XXXX Bank receive the {$290.00} in funds from the deposited federal cash money order?
***************************************************************************************************** 2 ) QUESTION : Then state clearly how many days passed after Simple Bank received the funds from the federal government before the hold was released.
***************************************************************************************************** *Note : The Funds Availability Disclosure of the XXXX XXXX Simple Deposit Account Agreement does not include federally backed money orders which are treated the same as cash by merchants and banks.
*Note : Simple Bank does not allow for deposits though their ATM network and does not have any physical branches, so XXXX Bank XXXX make allowances for Federal Backed money orders to be treated differently ( same as cash ) than a personal check.
XXXX THANK YOU FOR ANSWERING THE 2 QUESTIONS WITH THE DATES/DAYS AS REQUESTED *****************************************************************************************************
|
| 11/15/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I filed a complaint recently that was closed after receiving feedback from Compass. The statement related to when the AG 's office made my past deposits available is false. I've attached both the dates cited by Compass and the dates published in my account on the Texas AG 's support portal. You can see a standard 2 business day delay. I've also attached the email response I received from the AG 's office stating that they make the funds available on the day deposited. To clarify the timing cited by Compass as starting in XX/XX/2018, I had 2 checking accounts with them for a few years to separate business income. I recently closed one of those accounts ( ending in XXXX ) and moved the direct deposit to my current account ( ending in XXXX ).
For easy reference, my original complaint : My child support payments are issued by the Texas Attorney General via direct deposit twice monthly. I have confirmed with them that the funds are released immediately. There is a standard 2 business day hold on the funds being released by BBVA Compass. The AG 's office posts deposit dates in my account on their website ... if the deposits are made on a Thursday, I don't receive the funds until the following Monday. If the deposit is made on a Tuesday, I receive the funds on Thursday. I have raised this issue with them several times, both via email and on the phone. I've had customer service representatives confirm that they can see the funds pending and they will be available tomorrow. I have also had them tell me that they do not see the funds pending, although the AG 's office shows they were deposited. I have tracked this 2 business day hold for almost 2 years now, as it has caused me significant expense in overdraft fees with Compass. I have read the FDIC rules related to ACH and direct deposits, and I believe Compass is not following them.
|
| 11/05/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX in XXXX of XXXX from XXXX XXXX XXXX in XXXX TX. I was under the impression that this car would be financed by XXXX XXXX as was the other car that I purchased brand new at the same time.
Two months later, I received a payment booklet from BBVA for the financing, but I never signed a loan agreement with them, but yet I still made payments on time.
On XX/XX/XXXX I was hit by a drunk driver and my vehicle was totaled. I worked with the other person 's insurance company who settled the debt for less that what was owed on it. So I reached out to the GAP company and was assigned a claims adjuster to start the process. I've since submitted everything they have requested except for the 4 things they needed from BBVA to process the GAP coverage. I owe XXXX on the vehicle and BBVA is calling me to collect the debt, but have disregarded all of my emails, phone calls, walk in to the bank where I've requested that they send the required documents so that I can submit them to the GAP adjuster. I have not heard from BBVA total loss department regarding the requested Items. I got a automated generated email and that was it. My claim is about to close and will be denied if they don't received the bill of sale, a copy of the cancelled check, the purchase order agreement, and payment history letter.
Not only that, I was told by XXXX XXXX XXXX XXXX that the reason the XXXX location was closed was due to bad business practices. We never received the 2nd key fob for my car and my wife never got her car tented as we were told This has been a complete nightmare after being hit by a drunk driver and now have 3 car loans.
Please help me! Please. You can reach me at XXXX or my wife at XXXX. You have my permission to speak with XXXX XXXX if you can't reach me by phone as I'm a XXXX XXXX XXXX for XXXX XXXX.
Thank you!
|
| 01/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am XXXX status of approved XXXX and Pending XXXX ( adjustment of status ) with Employment Authorization Document.
I applied for mortgage loan and explained my XXXX status and ask them to check it even before they run my credit, and they checked it with their underwriter andsaid there is no problem, I sent all my documents and got the pre-approval letter and found a house, after I paid for appraisal and all the other parts of it I got conditional Approval letter from them. As XXXX of the last steps I was supposed to open a checking account to get extra discount on my interest rate and they said they ca n't open the account online and I have to go with higher interest rate. When I said I can fly to a branch ( the closest is in XXXX, CO ) they said that will work. I flew there and submitted all my documents and returned to XXXX. After a couple of days they said not only I ca n't have a checking account with them but also my loan is denied. The reason they gave me is my XXXX status, what they knew from the beginning. They say because I am from XXXX I have to either have a XXXX or have XXXX despite what they told me in he middle of the process that if I am transitioning from XXXX to XXXX I have to have the approval letter of my XXXX ( which I have and provided to them ) along with my Employment authorization Document and a letter from my employer, I provided all of them.
It is obvious if I had not applied for checking account and had accepted the higher interest rate this had not happened.
Their XXXX department has made this decision as far as I could understand.
The excuse they gave me was obvious to them from the start and they just played with me and I feel I am being discriminated based on my national origin which is against the Fair Housing Act. And this whole thing has made lots of punitive damage to me and my family.
|
| 11/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Elderly Father XXXX passes away XX/XX/2018, leaves behind XXXX year old widow in XXXX County Wisconsin. Leaves XXXX daughters and XXXX son, has a revocable will by attorney 's office.
The will is general in that the widow should receive everything. The day father dies the son flies in from Arizona and goes to the safe deposit box and withdraws {$140000.00} .00 cash - wife of son works for BBVA Compass in XXXX, AZ helping to transfer funds into various accounts. Son then comes into town to force XXXX year old widow mother to sign truck title - he sells to attorney and never brings widow money from the sale. Son forces mother to sign over check of {$12000.00} to be deposited into a different bank for his personal use. Son loses his license in Wisconsin and in Arizona for financial advising and real estate. He also loses his job at XXXX XXXX XXXX XXXX XXXX in AZ. To our knowledge he is also pocketing fees for transactions regardless of having a license to do so. It is our belief that the son and his wife ( girlfriend ) are transferring moneys to many accounts as they have taken it from the mother and have access and knowledge of the banking and financial world. There is also a retirement account in excess of {$60000.00} dollars that we fear they will access without the widow 's knowledge and consent. We believe this violates this elderly widow 's rights and is elderly financial abuse. We also believe he will change locks on condo residence and he is bragging he is selling it. He has also tapped into the XXXX retirement account of the deceased father. This is all so overwhelming for this elderly XXXX year old widow/mother. XXXX XXXX ( Wisconsin ) credit card owned by deceased father and live widow mother was used after death by the son from AZ for personal use and his family. He also changed address of credit card to his in AZ.
|
| 05/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American |
|
Compass Bank where I have had a business account for over 11 years has no security to protect my account from fraudulent multiple cashing of the same check number multiple times for different amounts. If they had even a basic level of security this would have stopped what turned into 22 fraudulent checks cashed by mobile banking for {$44000.00}.
Compass " no security '' Bank as I now refer to them had 5 chances in the beginning of this fraud to stop it in its tracks, over 30 people I spoke to were shocked that Compass " no security '' bank can not detect when the same check number is cashed multiple times for different amounts, that should ring bells shouting that there was a huge problem.
There is a huge and growing problem with mobile banking that is not being communicated in any way to account holders that their checks can be cashed multiple times. I never knew anything about mobile banking, nor did I give permission for it to be used in connection with my account.
I have never bounced a check in my life, yes I do not monitor my account because I knew what was coming in and going out, it was never communicated to me that I was the security for Compass " no security '' bank. I would have been better off if I kept my money in a sock, at home. I am the victim here yet Compass tied to make me feel that I was somehow part of the fraud. They could not even give me the correct forms to fill out over a 2 month period because I was out of town I had to fill out 22 forms 3 times, its amateur hour at Compass '' no security '' bank. am XXXX and I needed expert but that's not what I got, to help to figure out things like them cashing the same check numbers what I thought was 19 checks turned into to 22. Consumers be aware Compass " no security '' bank does not have your back, demand not to allow mobile banking with your account.
|
| 04/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage payments are set on automatic and have been since the day i got the mortgage.
The bank is bbva/compass, the money normally comes out of my XXXX checkings account and gets paid to my bbva mortgage on the first of the month.
All of this happened in XX/XX/2021.
On the XXXX I noticed the money had not been with drawn, so I called. They stated everything was ok.
On the XXXX I looked, the money still had not been with drawn. So they had me make a payment and said that they will reset up automatic payments.
On the XXXX my checkings account shows that they with XXXX the normal monthly payment {$2600.00} On XX/XX/XXXX I received an e mail stating that I am over due for my mortgage. Additionally I was locked out of my account ( apparently for being over due, I am not sure ).
I spoke to many people on the phone at bbva, they could not locate where my money was for the XX/XX/XXXX payment, and for whatever reason it felt like they couldnt see my checkings account if they are in the mortgage department despite it all being the same bank. Also they couldnt unlock my account.
They asked that I make another payment, just so I dont get any over due or missed payments. So i did, on XX/XX/XXXX I made another payment of of {$2600.00}.
They didnt know where my first payment went, DESPITE it coming out of their own checkings account. I spent about 9 hours on the phone with the bank, i was disconnected and not called back 3 times. This bank is terrible.
After I got my account unlocked and i showed them - look i made a payment XX/XX/XXXX. They still didnt refund my money, they are making me wait while they do an investigation. What kind of bank does this? They should have fixed it first, it is their mistake.
I have pictures of everything, including my payments and my over due e mail. Also the late fees i incurred.
|
| 12/01/2016 |
Yes |
|
- Identity theft / Fraud / Embezzlement
|
|
Web |
|
|
My name is XXXX and I am a victim of Identity Theft. The thief made various fraudulent transactions or opened a fraudulent account with BBVA Compass Bank in my name. In accordance with section XXXX XXXX XXXX XXXX of the Fair Credit Reporting Act, XXXX U.S.C. XXXX ( XXXX XXXX, I am requesting BBVA Compass provide me copies of all business records relating to the the account identified above. This includes application records or screen prints of internet/phone applications, statements, invoices, and the full accounting history showing how the alleged amount was calculated.The federal law directs that they provide these documents at no charge, and without requiring a subpoena, within XXXX XXXX XXXX XXXX days of their receipt of this request.
Additionally, I am writing to dispute certain information you have reported about me to the credit reporting agencies ( CRAs ). I have enclosed a copy of my FTC Identity Theft Affidavit and police report. Because the information they are reporting is the result of identity theft, and does not reflect my activities, I am requesting that they stop reporting this information to the CRAs pursuant to section XXXX ( a ) ( XXXX ) ( B ) of the Fair Credit Reporting Act, XXXX U.S.C. XXXX ( a ) ( XXXX ) ( B ). Please investigate this matter and delete the disputed account as soon as possible. Please send me a letter documenting the actions you have taken to absolve me of any responsibility for the information I am disputing, which resulted from the identity theft.
Should they find the disputed information to be inaccurate or incomplete, or they can not verify the accuracy or completeness of the disputed information, they are additionally required, under FCRA XXXX XXXX b ) ( XXXX ) ( XXXX ), to promptly notify the credit reporting agencies of deletion of this information from my credit file.
|
| 04/29/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
After failing to have a fraudulent account removed from the credit bureaus reported by BBVA USA, I contacted CFPB to file a dispute. Upon filing the orginal dispute with CFPB, immediately I was contacted by BBVA USA Fraud Investigator, XXXX XXXX, in regards to my complaint. XXXX alleged BBVA USA would remove the fraudulent account from the credit bureaus upon receipt of a completed Fraud Affidavit being emailed to her. I followed the steps and completed the document within the 15 day deadline. I submitted the document approximately XX/XX/2021. It took approximately 8 days for XXXX to respond to my email and phone calls confirming receipt, she responded XX/XX/2021. At that time I was told I needed to submit a copy of my driver 's license and a police report if one had been filed. I immediately sent a photocopy of my driver 's license and advised that I had not filed a police report for this particular incident on XX/XX/2021.
XX/XX/2021 XXXX XXXX submitted a false statement to CFPB alleging that I failed to comply and submit the requested documents to submit a fraud claim. It was also asserted that I was not providing accurate statements in regards to multiple failed attempts to resolve this issue with BBVA USA previous to filing a complaint with CFPB.
I believe BBVA USA is operating unethically as a business. I believe BBVA USA intentionally failed to respond to my phone calls regarding this matter until CFPB was involved. I believe BBVA USA intentionally failed to acknowledge receipt of my completed Fraud Affidavit and driver 's license submitted by XX/XX/2021 and made false statements on XX/XX/2021 stating that the otems had not been received. Please see attached emails to XXXX XXXX in Fraud Department. I further believe BBVA USA is attempting to wrongfully collect a debt from me that I am not responsible for.
|
| 10/24/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XXXX XXXX, XXXX, a check was deposited into the XXXX XXXX XXXX XXXX XXXX TX BBVA Compass branch ATM. An hour later the deposit had not shown in my account. I called BBVA and spoke to a male agent who was said he was researching the deposit and put me on hold. After about 10-15 minutes of this, the agent hung up on me. I called back and spoke to another agent who said the investigation department was closed so I had to call back the next day. I called back today, XXXX XXXX, XXXX and reached a female agent. I was on the phone with her for 24 minutes and was on hold for about 10 minutes after I told her I need to speak with someone who can credit my account with the funds since they were sitting in the BBVA ATM. After I was hung up on, I called again and spoke to a male agent who finally gave me dispute # XXXX. He put me on hold and called the investigators department. He came back on the line saying they would not speak to me. I then spoke to the agent 's supervisor, XXXX # XXXX who refused to provide resolution.
This money was to pay my driver. I am a new XXXX XXXX XXXX who does not have extra money sitting around to cover my driver 's pay twice. It was a malfunction of BBVA 's ATM and I should not be penalized for 10 business days due to their machine malfunction. I want my account to be credited within 24 hours of receipt of this complaint, if not sooner, of the {$260.00}, which is the amount sitting in their ATM.
This is the worst customer service I have ever experienced with slow, out-of-date processes, no consideration being made for customers being damaged financially due to their malfunctioning machinery, and phone agents who make it impossible to get solutions to help their customers keep their businesses running smoothly. This is not an institution that is in it to help small businesses.
|
| 11/30/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Reached out to BBVA to inquire about a refi mortgage with their professional loan program. Asked very SPECIFIC questions about loan rates, buy-downs, costs, LTV requirements, and credit requirements. We were given rates with an email stating that this was for 90 % LTV and credit scores above 700 scores. After giving our application info and meeting all of those requirements for a 3.5 % rate, our loan officer was out sick for a week leaving no one to handle her files or clients, and not even an auto reply ... just no answers for five business days. When she returned, all of sudden, our rate was almost a point higher and our 740-800 credit scores were not good enough for a lower rate anymore. My husband and I were applying jointly, and I ( the cosigner ) NEVER completed my application, yet I get my credit card statement this month ... and a {$650.00} charge was made to it on XX/XX/20 by BBVA. There was no permission for my card to be charged nor did the cosigner ever even complete a signature. We have not even been informed with an email or a receipt giving information as to what the charge is covering. BBVA has displayed fraudulent rates and programs, purposefully misrepresented the program, intentionally withheld true requirements when asked repeatedly by the customers, allowing them to begin processing our loan under false pretenses when there is an email as proof that they were told to cease all operations of our loan application. Apparently now the representative has started the processing procedure by charging {$650.00} without permission to our credit card. We have emails and screenshots to share if it would help to understand this situation better, and we are happy to share the name of the mortgage originator and her license number. This is deceptive and predatory marketing/operations, at best.
|
| 07/22/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
I called because my card was declined when I was trying to pay the rent on the residential hotel where I was staying and was running late for work because of it. They kept me on hold for a long time after Itold them how urgent indexed help and we 're completely inflexible to helping me. They said ... my card was deactivated and did not offer me any solution. Even when I attempted to call order a replacement card they refused! They told me that they would not use the address of the residential hotel and we 're even going to proceed closing my account against my will. I tried providing the address of my employer and the address of a friend who agreed to let me receive mail there and they are refusing to replace my card. I 'm now 2 hours late for work and getting kicked out of the residential hotel where I was living. I 'm going to have to go stay with my friend who was previously just going to let me receive mail at his house. They say they are closing my account because I ca n't provide a residential address ( I have ). Now I have no access to MY money! I called BBVA Compass bank which owns Simple Bank. BBVA offered to help me but they were unable to access my account since it was with their subsidiary. They did contact Simple on my behalf but were still unable to help and transfered me back to Simple on the same call. I spoke with XXXX in customer service and he was unable to provide me with legal documentation stating the address requirements but refused to use the address I provided. He also refused to have my card mailed to a BBVA location which was a possible solution that the BBVA rep had offered when I was on the phone with them. I Lastly I asked him to provide me the contact information for their agent of service so I could file a lawsuit and he refused to provide me with that information.
|
| 06/05/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
On XX/XX/2019 I initiated balancing my checking account. I accessed the BBVA Compass Bank website to download my recent statement for this purpose. While reviewing my account I noticed a debit transaction had been initiated on XX/XX/2019 in the amount of {$44.00}. The vendor name is XXXX XXXX. I did not initiate nor authorize this transaction. I immediately called BBVA Compass but received an automated message that the security department was closed and please call back during normal business hours. What? Fraud can be perpetrated 24 hours a day. I immediately blocked my debit card on the BBVA website to prevent further use. On Monday XXXX at XXXX EDT I called XXXX and spoke to XXXX about my discovery of this fraudulent transaction. He said that there was nothing they could do until the transaction posted to the account and my money sent to this apparently fraudulent merchant. My debit card was cancelled by XXXX and the process of issuing a new one started. I was advised that it would take 7 business days to receive a new card. He also stated that a new card would be issued free of charge. Today, I checked my account and the transaction posted last night ( XXXX ) and now the {$44.00} was withdrawn from my account. I called the security department today ( XXXX at XXXX ) and was told that an investigation would take place and if found to be fraudulent the money would go back into my account within 10 business days. I searched the internet to find a contact number for the 'vendor ' but there was no contact information on their website ( XXXX ) and in order to go further on their website you have to create an account profile. I declined to do this.
I realize that in the world of fraud {$44.00} is a small amount, but since I haven't worked in over a year, every cent in my account is precious to me.
|
| 09/14/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
On XXXX XXXX, 2016, I received a message from XXXX through the Simple Support messaging system saying my account was pending closure because my account use did not meet the requirements of Simple 's agreement. They froze the account. I called to find out what happened. The rep told me " my account no longer qualified for phone support. I am going to have to end this call ''. THEY HUNG UP ON ME. I kept calling bc I could n't believe it. I called the next day and got a " this number is out of service '' message. I 've my friend call & she gets right through. They blocked my number using a fake out of service message. They blocked me from the support site with a fake " we broke the internet '' page. ( see we broke the internet vs everything 's fine attachments ) What did I do to deserve having my money stolen? Who knows? But it is not just me, I found 10 more cases. They promote themselves as being human goodness but this is the most hateful, disrespectful, offensive company ever. I could n't pay my rent I am up to {$400.00} in late fees and pray I do n't get evicted. I have another {$250.00} in late fees from my other bills. I was supposed to get a cat scan on the lump in my neck. Could n't do it. ( It 's either an XXXX or XXXX. No biggie. I have reached my limit of how much more I can take. was hit by a XXXX lb SUV while walking & got a XXXX from the XXXX and XXXX. I thought my life was calming down. I don ; t have the money for the late fees. What to hear something funny? I decided to see if I could sign up for a new Simple account. Hoping if I was rejected it 'd tell me why. Nope, I was accepted. They have also lied to the XXXX saying they could not talk to them because of my privacy rights. There is nothing in the privacy agreement that prevents them from talking or me waiving my right.
|
| 05/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This is my third complaint on Compass bank ... Once again compass bank customer service is horrible. I want proof of payment! I am not going to take your word that the payments were posted without showing the amount! These transactions should be posted regardless of what the amount is!
XXXX XXXX {$100.00} ) Posted with Unapplied funds eff. XX/XX/XXXX to satisfy payment. This does not show a credit of the {$100.00} I need to see the credit on my account. As far as I am concerned if I do not see a credit on my account that means it has not been credited!
XXXX ( {$150.00} ) Posted with Unapplied funds eff. XX/XX/XXXX to satisfy payment. This does not show a credit of the {$150.00} I need to see the credit on my account. As far as I am concerned if I do not see a credit on my account that means it has not been credited!
XXXX XXXX {$100.00} ) Posted with Unapplied funds eff. XX/XX/XXXX to satisfy payment. This does not show a credit of the {$100.00} I need to see the credit on my account. As far as I am concerned if I do not see a credit on my account that means it has not been credited!
Compass bank said : Because the funds were posted along with previously unapplied funds, the transaction amount listed on the transaction history reflects the full amount of the payment that was posted at that time.
This statement is unacceptable! What kind of bank does not show posted transactions? I am going to continue to file complaints until Compass bank posts all of my transactions! Once again I am not taking compass bank at their word. Show me the transactions on my history. If this is not settled I will report the three checks as fraud!
XX/XX/XXXX REGULAR PAYMENT {$350.00} {$31000.00} XX/XX/XXXX REGULAR PAYMENT {$350.00} {$31000.00} XX/XX/XXXX REGULAR PAYMENT {$350.00} {$31000.00}
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| 07/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Struggling to pay your bill
- Credit card company won't work with you while you're going through financial hardship
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Web |
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COVID Complaint As I stated in a previous complaint against BBVA, I am a XXXX XXXX and XXXX XXXX XXXX by profession. I help XXXX find XXXX XXXX XXXX to XXXX XXXX XXXX and XXXX XXXX. I personally have bank accounts and credit cards with several different institutions and BBVA continues to be sub-par.
I have experienced financial hardship due to Covid. I reached out to BBVA 2 times in writing through their message center. When told to call, I could not get through. I pleaded for deferment in each of my emails to no avail while my other creditors quickly and easily and graciously granted me 30-90 Day deferments with no risk to my credit. BBVA was unable to do this despite my written request submitted online. I then submitted an application online, followed up in the appropriate number of business days in writing on XX/XX/2020. It is now XX/XX/2020 and still have not received a response. See attached screenshots of online correspondence. I continued to make this payment despite not having the funds in my emergency budget which made my financial situation even more difficult. I continued to make them because I did not want to risk a negative impact on my credit. I understand delays with Covid, but the hardship deferment was granted to me with 5 other financial institutions in a professional and timely manner.
I sent Covid requests XX/XX/2020 XX/XX/2020 XX/XX/2020 If a XXXX XXXX by trade cant successfully receive COVID relief through multiple avenues with BBVA, please tell me how a a low-income or technically challenged or XXXX or elderly person might complete the task. My guess is, most clients would throw their hands up and give up! I will never XXXX any of my XXXX, XXXX or XXXX XXXX to do business with BBVA. BBVA does them a great disservice and is simply is NOT accessible.
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| 01/11/2021 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
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Web |
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I paid off my auto loan, totaling {$40000.00} the final balance paid being {$1500.00} at the local XXXX bank on XXXX XXXX on theXX/XX/XXXX, 2020. I was told I should receive the title by mail in approximately 2 weeks from that date. I never received anything from them and waited until the XXXX of XXXX before calling to ensure they had enough time to send it. The representative I spoke to on the phone told me the title was just sent out that day and I should receive it soon. I never did so I called back on the XXXX of XXXX and the representative I spoke to told me the lien release was sent out on the XXXX of XXXX as well as the check for overpayment of the loan. I told him I had not received anything from the bank. He told me he was going to expedite the request to have them resend the documents and check and it should be mailed out in two business days. I called back on Monday XX/XX/XXXX and spoke to XXXX, a customer service rep and was told after several hold times that the lien release had been sent to the back office and they are waiting for signature and notary of the document before it can be sent to me. I asked how long that was going to take and she said hopefully it should take 2-3 business days before it is sent out to me. I told her I would like to escalate the case because I have been told different stories each time I called and the lien release should have been sent 10 days after paying it in full. I also told her my vehicle has passed the registration date and I'm not able to register it now due to not having received the lien release. After another long hold she came back and told me she had escalated the case and they could call me back when they get a response and verified my phone number. I informed her I would be contacting an attorney while I await a response.
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| 07/12/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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Web |
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BBVA advertises special offers to credit card holders. They are called " Simple Cash Back '' offers. Customers can view their offers and enroll at bbva.usa.com. I enrolled for an offer on XX/XX/2021. The offer was to get {$50.00} cash back after making two purchases with XXXX XXXX XXXX wireless. I made the two purchases but because of the way that XXXX XXXX XXXX split up the charges, the offer was not automatically triggered. I have contacted BBVA seven different times by telephone and by online secure message to get this corrected. After spending hours on hold, and twice being told that a supervisor would call me back only to never receive the promised call-back, I have concluded that it will not be possible to resolve this issue through the changes that BBVA has made available. I have yet to speak with a single customer service representative who know what a " Simple Cash Back '' offer is. This is despite the fact that BBVA advertises these offers as a feature of their credit card products ( see https : //www.bbvausa.com/digital-banking-services/cash-back-rewards.html ). When I call the number listed on BBVA 's website for questions about these offers, I am told that I must call a different number and talk to the credit card division. When I call the credit card division I am told I must call a different number and talk to the rewards division. When I call the rewards division, I am told they can not see any offers on my account. I have submitted receipts and screenshots of the offer via secure message ( see attached screenshots ), and in response I was told, once again, that I must call the credit cards division. I have asked twice to have this escalated to a supervisor, and the representatives on secure message simply ignore these requests ( see attached screenshots XXXX.
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| 06/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Problem with balance transfer
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Web |
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On XX/XX/XXXX I responded to a letter I received in the mail from credit card company BBVA about completing a balance transfer. I agreed to a disclosure for a balance transfer. The next day I received an offer from another bank with an even better offer. On XX/XX/XXXX I called BBVA to find out if I could cancel the transfer. I was told by the representative that my application was never submitted and I don't have to worry about the account because nothing was processed. They advised me to contact customer care through the website to inform them not to process the application just in case I was worried and wanted to make sure the application wouldn't go through, but said it wasn't necessary - however I did. I moved on to the other bank, where I opened an account and did the balance transfer, where I agreed to pay their fee. A few weeks later I get a billing statement from BBVA. I was confused. I call back and they tell me that the balance transfer did take place. It is not XX/XX/XXXX and I've been going back and forth with BBVA about this issue since. I was apologized to numerous times and told that the issue would be resolved. I was promised a call back from an agent at least 4 times, if not more, and never did an agent return my call. I had to constantly take the time to call back and re-explain the situation to a new agent. A ticket is finally open and the result is that I owe the balance transfer fee because I agreed to this. And they justify this based on my phone call on XX/XX/XXXX. However, if they listen to the call on XX/XX/XXXX they will hear their agent tell me the balance transfer was never processed. If he hadn't told me this I would have never moved onto the other bank. I now owe two banks the balance transfer fee, which is over {$400.00}! I am extremely upset!!!
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| 03/21/2018 |
Yes |
- Debt collection
- Credit card debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I was contacted by XXXX XXXX, a debt collection agency on XX/XX/XXXX advising that they were attempting to collect a debt of over {$7000.00} on behalf of BBVA Compass, used on a credit card issued in my name for a business I formerly owned. I informed them I had no knowledge of any such debt as I had never requested or received a credit card for this business. They indicated the card had been sent to an address that I have never lived at in a city I have never lived in. Furthermore, any accounts associated with the business were closed by me in XXXX, I requested validation of this date. On XX/XX/XXXX, I sent a certified letter again disavowing any knowledge of this debt and asking for verification, to date it has never been received or acknowledged. I contacted the originator of this debt in person at a branch in XXXX TX on XX/XX/XXXX, I spoke with XXXX XXXX who advised he would contact the fraud department and have documentation sent to my address, this never happened. I contacted BBVA Compass by phone on XX/XX/XXXX and spoke with XXXX XXXX, the manager for the XXXX branch, who advised he had submitted the complaint to the fraud department and they would contact me within 3 business days, I have not heard from anyone. On the same date I spoke with a representative over the phone named XXXX, who advised she was unable to assist because the system would not allow her to do anything. I sent a certified letter to BBVA Compass on XX/XX/XXXX, disavowing any knowledge of the debt and requesting validation, to date I have not received anything. I have notified all 3 credit bureaus of this theft identity, and made completed a identity theft report with the FTC. To date there has been nothing reported on my credit, however, on XX/XX/XXXX I was contacted by a second collection agency.
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| 05/03/2017 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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Late last year I received an email offer from BBVACompass bank asking me " to come back ''. They offered me {$150.00} if I opened a checking account with them, made an initial deposit of {$50.00} or more, and had XXXX direct deposit of at least {$300.00} deposited into the account within 60 days of account opening. I tried opening the account online but the system directed me to go into a branch. I did that on XXXX / XXXX / XXXX and opened the account with the bran ch manager a nd deposited {$50.00}. A direct deposit of {$300.00} was made on XXXX / XXXX / XXXX from my employer and numerous calls and emails to them have resulted in multiple promises to deposit the {$150.00} into my account. Continuous run around and still nothing. It is impossible to speak to a representative that actually has the power to give me the money that I 'm owed. They are never " available ''. Early on in this process I phoned the manager who opened my account in my local branch, and he told me that he 'd heard from at least XXXX clients that are having the same problem. He told me that they were n't getting their cases resolved unless they had the original copy of the email sent to us by BBVA. I have a copy of that email and I 'm still not getting the money I 'm owed. This is known issue to the bank and yet they do nothing to fix it. Abysmal customer service. On a side note, I left the bank originally because they were highly inconvenient and had a poor online presence. No business should be allowed to treat their customers in such a shabby way, at least without their being a public record of their behavior. I am seeing your help to get the money I 'm owed and log a complaint that hopefully encourages them to change their ways. Thank you in advance for your assistance with my claim.
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| 04/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
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Web |
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COMPLAINT ID XXXX This is a partial continuation of the above complaint against BBVA. My main concern is that no one at the bank is able to provide any help or clarity regarding my ongoing issue ( s ). I had a representative from BBVA reach out after XXXX, ( who is my case manager for complaint XXXX of CFPB ) got a hold of them for my first complaint regarding the bank error missed payment fiasco. This BBVA representative told me the check would be mailed as it was the banks error, and that portion of my complaint was resolved. This BBVA representative also informed me that because my card accounts ( both of my credit cards ) were closed due to this bank error that she would assist in reopening my card accounts. I received a letter in the mail dated XX/XX/2021 that effective immediate my credit card accounts would be reopened ( I have attached this letter ). However one of my card accounts is still " closed '' and the other is still " blocked ''.
I have called BBVA everyday since receiving the letter and all departments and all representatives tell me they have NO IDEA what is going and they are unable to help me. They transfer me to general help, fraud department, and recovery departments. None of these people know what's going on with my accounts and therefore can not reinstate/reactivate/ or mail me new cards. I have attached screenshots of my phone calls with the banks and the long hours I have spent dealing with their representatives that can not and do not help me.
The initial bank representative that reached out to me gave me a call back number of : XXXX but no one answers in calling back and I do not have a representative 's email or case manager.
All I want to do is be able to use the credit cards that I opened, their numbers are as follows : XXXX & XXXX
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| 01/20/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/XXXX I deposited my paycheck via an ATM. The ATM took my check but failed to offer a receipt, leaving me in doubt as to whether the amount was credited to my account. We had severe winter weather for the next 4 days, and most businesses were closed. On Wed XX/XX/XXXX I called the bank 's customer service line to ask why the deposit had not been credited. The agent confirmed that the ATM " did n't register '' my transaction. He started a " disputes process '' that he said would lead to my deposit being credited. I was surprised to learn that this would not involve any non-routine action by the bank. Instead I must wait until their next routine reconciliation of ATM deposits, which happens every 10 days. He was unable to tell me when the reconciliation would occur. I have waited and checked my account balance each day, hoping my deposit will be credited before bills come due. My wife and I called again today, and after many dead ends on voicemail, spoke to an agent in an undisclosed remote location who had nothing new to report. I finally received a call back from the local branch, in response to an earlier call. ( The bank 's customer service line does not allow contacting the local branch, and XXXX local numbers are not published. I would not have known how to contact them if my wife had not saved a business card. ) I learned that the local branch has means to retrieve the check and " manually deposit '' it without waiting for the routine reconciliation process. The branch employee acted promptly to find the check and deposit it. I still have not seen the deposit credited but am hopeful that it will happen within 12 hours. I was dismayed to learn that the routine ATM check may have happened 3 days ago but there was apparently no action taken about my dispute.
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| 10/04/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
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Web |
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On XX/XX/XXXX I opened an account with BBVA in response to an invitation to apply based upon being preselected for credit. I received my card a few days later and activated the plastic on XX/XX/XXXX. I attempted to use the card the same day via a phone transaction with a heating and air company for {$3000.00}. The transaction was blocked for suspected fraud. Which i'm fine with, thank you for the security. But, it has been XXXX in trying to get them to resolve the block. I have spent way too many hours on the phone waiting on hold only to be told there was nothing they could do.
In accordance with their request, I provided them copies of my ID, my W2, my paycheck stub and a utility bill ( also on XX/XX/XXXX ). As they suggested i called back, waited on hold for an hour to tell them I sent the requested documents ( at their request ). I made the call and was told it would take 1-2 days and an investigator will review. Well here we are now XXXX and i still have not had a phone call.
The only reason I opened this credit card was to use it for this one particular transaction, to take advantage of the 0 % promotion and the {$100.00} new account incentive. But, in my attempt to use the card they are now preventing me from taking full advantage of the offer. Simply because they refuse to work my case. I would really appreciate help in getting this resolved.
Also, in todays climate of hacking and fraud, I found it interesting they wanted me to send my personal identifying documents via an unsecured platform for them to do their validation. The representative told me that the mailbox was secured. Uh, how exactly is BBVA securing something sent by me? It's not possible. I think this practice is unethical and contributes to the possibility of peoples identity being stolen.
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| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I'm a former Simple Bank account holder who put faith in this " seamless '' transition to BBVA on the premise that all my account numbers and cards would remain intact throughout this six month process. It's now been four days since I've been locked out of both old and new accounts with my debit card rendered useless while customer service continues to hang up on customers after keeping us on hold for hours. Whenever a service rep miraculously does answer, it becomes clear that BBVA hasn't even trained them on how to resolve the issues. Rumor also has it that BBVA has a cancellation fee for anyone hoping to take their banking elsewhere, despite their promise to " waive fees '' for Simple users the first 30 days.
I'm currently working two jobs, seven days a week, and have no way of even purchasing gas for my commute since my partner also has a frozen account due to this transition. I have $ XXXX in student debt to pay off in addition to my monthy car, insurance, family phone, and credit bills that are soon going to bounce since I'm enrolled in auto pay linked to my previous account. It took me years to establish my good credit, and missing a payment could now jeopardize that as well as further complicate my current apartment search. NOT TO MENTION I'm due for a XXXX XXXX and XXXX XXXX extraction that I'm now unable to pay for, which adds physical pain into the mix of mental hardship.
We are still in the middle of a global pandemic and I am a XXXX man who was just pulled over during a racially tense time in America. I'm too tired to be worrying whether or not I can access what little money I've worked hard to save, nevermid the additional stress that someone could be draining my account right now, and I wouldn't even know it since I can't check on my funds.
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| 12/27/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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My mortgage was paid through the sale of my home. The balance paid resulted in an over payment. BBVA Compass indicated that they were to issue a refund to me, for {$1200.00} processed on the XXXX. I contacted them on the XXXX of XXXX to inquire where my refund was. I was told that the check was mailed on the XXXX of XXXX, and that I needed to fill out an affidavit of indemnity for them to reissue payment, and that they would directly deposit the funds afterward. I did so, and then followed up with them, at which point I was told that they had mailed the check a second time rather then placing it in my account. They indicated they would stop the second check and then deposit funds, and that I should hear back on the XXXX confirming the same. I did not hear from them, but did receive the first check on the XXXX, which they failed to mail until the XXXX despite their representation. It is absolutely unacceptable that they could not simply tell me that they had only mailed the check two days prior from Alabama. I would of course been upset that it took them that long, but this whole ordeal and comedy of errors could have been avoided. I called back again on the XXXX, and was told by a supervisor that my funds would be in my account Friday after business hours, the XXXX. On top of that, they mailed my 2nd check to the wrong address. I did not receive my funds as promised. I called them again today, and they of course ca n't get a supervisor on the line. I was told they would have a supervisor call me, and I have not received a call. I have tried dealing with them and I am fed up. If I owed this bank a delinquent payment I would be assessed fines and collection calls. This is ridiculous that they ca n't competently process a refund, and continue to make false promises.
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| 05/16/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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I went to my local ATM at my bank to make a cash deposit on XX/XX/2018. The ATM was located at XXXX XXXX XXXX. in XXXX Texas at the BBVA Compass bank. The ATM number is XXXX. It was approximately XXXX CST. The deposit was for {$1100.00} in cash. I used my ATM card to deposit to my checking account and the first time it took the whole deposit and then spit back the {$1100.00} in bills but kept the {$65.00}. I assumed it was cause they were not able to be counted the first time and so I attempted to make the deposit of the {$1100.00} immediately thereafter. The ATM machine took a total of {$1100.00} and didn't give me a receipt showing the deposit. I immediately tried to get a statement to see if the deposit went through but just didn't provide a receipt. No deposit was showing on my account. I called the bank numbers and was NOT able to get a live person to let them know what occurred. I did reach out by XXXX and then called and spoke to a representative first thing Monday morning, XX/XX/XXXX. They stated they would begin an investigation. I was given a dispute reference number of XXXX. I never received a response and finally reached back out. They told me they dispute had been closed and they didn't find anything when speaking tot he bank or looking at the ATM machine. I spoke to another representative and asked for them to reopen the case. I was given another dispute reference number of XXXX. I was told at that time that they did in fact find {$65.00} in the ATM machine but didn't let me know about that cause I had made a claim for {$1100.00}. I then filed a complaint with the OCC and they indicated that I should contact the CFPB. I was contacted again today via XXXX by BBVA Compass and they indicated that they have found no evidence of the deposit in dispute.
|
| 09/19/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
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- Account opening, closing, or management
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Web |
Older American |
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I DEPOSITED {$240000.00} with Compass Bank XXXX XXXX Texas with the unders derstanding the it would be used for a money market. when I asked to have it transferred to a checking account I was told that I would have to pay a charge of of {$6800.00} as a penalty. I have tried to negotiate a settlement ( Forget the interest but all I got was a blank stare. ( you knew what you were signing. ) I am soon to be be XXXX XXXX. What would I want with a 10 year bank CD. I was offered a new deal for three years at ( supposedly ) 10 % It was to be a XXXX bank deal but was told that the XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ) said that for 3 years with a cap on earnings that only XXXX of XXXX show a posting of more 0 %.
than 1 % per annum XXXX XXXX. CANCEL all & give me my money back .. It is {$240000.00} which I want my family to inherit. I am not asking for interest although I suppose that I am I am entitled to it. But do not charge me {$6800.00} This was presented to me on two sheets of small print, the first which was fold ed over so that I could not see it and the second which needed my signature.
I had a witness with me who can confirm this Product Information Bank is Compass bank, a worldwide Spanish Company at XXXX, XXXX Texas XXXX The local telephone number is XXXX XXXX XXXX The Manager is XXXX XXXX The Headquarters is in XXXX, Alabama and Telephone XXXX XXXX.
My name is XXXX XXXX, of XXXX, XXXX TX XXXX Email XXXXXXXXXXXX Telephone XXXX XXXX XXXX or XXXX XXXX XXXX ( cell ) Review, I was sold what I thought was a money market fund and when I objected the bank said the only way out was to pay {$6800.00}. At almost XXXX XXXX a ten year note paying XXXX XXXX percent is ridiculous, no-one wants that.
Hope that you can help me before my XXXX beats me to it. Thanks
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| 01/22/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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I have took the time to find a ATM that was not on the Simple Fee Free Map due to get charged repeatedly at a atm that wasn't within there network. I contacted the bank to dispute they dispute it back in XX/XX/2020 and left out details of the ATM being missing. So they come back and say claim is denied and I knew it was because the dispute was never filed properly with the ATM that should of been on the Fee Free Map. So I have to reopen my claim with the real details provided thru Support Message. So they reopened it and still deny the claim after the fact they stated they would dispute due to it being a mistake on there part with the Fee-Free ATM. I been having to use a Fee Related ATM due to this mistake done on there part. Instead they closed my account so they could steal my funds out and lock me out of my card and account. Good thing I had my direct deposits transferred or they would of stole that as well after they did me scandalous regarding my dispute that was a valid dispute. They sent me this " Hello XXXX, This account is pending closure in accordance with Closing Your Account provisions outlined in section 17 of Simples Deposit Account Agreement. https : //www.simple.com/policies/deposit-account-agreement The card and account have been blocked so no further deposits, transactions or transfers can be made.
Once your account closure is finalized, if the account balance is {$1.00} or greater, the balance will be remitted by check to the address we have on file. If the address needs to be updated, please let us know as soon as possible. Any balance lower than {$1.00} will be forfeited. You will receive a follow up support message once the account closure is completed. '' Which clearly shows that they use a fraud scheme while deciding on my claim!!!
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| 09/17/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My wife and I turned in an application for a mortgage loan at BBVA Compass Bank on XX/XX/2018 and was told a loan officer would contact us to help us figure out which type of loan would be best for us to apply for. On XX/XX/2018 I received alerts from XXXX that the bank had ran my credit. I expected some form of communication from the loan officer. He never called or emailed us one time, yet ran the hard inquiries on our credit and denied us the loan, stating delinquencies on credit report. I have no delinquencies on my credit report. We then talked to the local bank manager later in the week to see if the loan officer would at least speak with us one time. We were told he would call us but he never did. We then called BBVA Compass corporate office on XX/XX/2018 and was told to call the Alabama Department of Banking. When we called the DOB, they said to email them what happened and that they would take the hard inquires off our credit since the loan officer did not even contact us one time, nor do we even know which type of loan he applied us for. We were told we would be hearing from them soon but it's been a week. We want to know why the loan officer refused to communicate with us. We want to know why this happened and why our application was looked over and if factors such as XXXX and low income played a factor in the loan officer 's refusal to communicate with us and take our application seriously. We believe we at least have a right to know which type of loan the loan officer applied for. We would like BBVA Compass Bank to know that we strongly believe we were treated very unfairly throughout the mortgage application process, and that we will seek legal counsel to find out information such as the type of loan the loan officer applied for, if need be.
|
| 05/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
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Web |
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BBVA Compass had a checking account sign up promotion for {$200.00} ( " XXXX XXXX XXXX XXXX XXXX '' promotion ). The terms stated the following requirements : 1. Must have a direct deposit within 60 days of opening the account from an unrelated 3rd party company ( employer or a government agency ) in the amount of at least {$300.00} to post into the new checking account.
2. The account must have been opened between the dates of XX/XX/XXXXto XX/XX/XXXX.
3. You must be a new BBVA Compass consumer checking customer who has not had a BBVA Compass consumer checking account open within the last 90 days or closed due to negative balance to be eligible for the bonus.
I applied for the account onXX/XX/XXXX, however the account was not opened until XX/XX/XXXX, 12 days later. They claimed that because the account open date was after the promotion date, I did not satisfy the second requirement above. I have confirmed with BBVA that I satisfied the first and third requirements.
I want to note that the language in the promotion did not clearly distinguish " applied '' versus " opened ''. I applied within the promotion eligibility period, but I did not expect the account to take a whole 12 days to be approved. If approval takes 12 days, based on that interpretation of the rules, in order make it in before the XX/XX/XXXXend date of the promotion, I'd really have to apply no later than XX/XX/XXXX ( 2 days after the promotion began ). Even so, what's to prevent BBVA from taking even longer to approve accounts, thus rendering the promotion meaningless. The " account opened '' eligibility was not clearly defined. I feel that this is a bait and switch and am deeply disappointed. I would not have applied and opened the account had I known their interpretation of the rules.
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| 11/29/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
Servicemember |
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My wife and I opened a business account with BBVA in late XX/XX/XXXX ( I believe XX/XX/XXXX ). We a debit card and two credit cards. We closed the business account and credit cards in person at the local bank where we originally opened the bank account and cards on around XX/XX/XXXX. Around XX/XX/XXXX we received a call that we were in collections at BBVA for a charge on a credit card. When I called BBVA they told me I had a charge on a credit card, and after talking with the credit card department and fraud department, it was determined that the charge was fraudulent. BBVA told me they would call in 90 days with the resolution. They never called back, so I called the bank in XX/XX/XXXX. In XX/XX/XXXX I was told that in fact multiple additional accounts had been fraudulently opened and multiple charges existed. The bank refused to send some charges to the fraud department because we had waited too long to report the charges. We had not been notified about any charges other than the charges in collection, and when I called in XX/XX/XXXX, they said no more charges could occur on our account ( an account that the bank failed to close in XX/XX/XXXX ). The bank also refused to close multiple accounts despite the fact that some of the accounts were opened fraudulently. I was told that the accounts cant be closed with a balance, so to close the accounts I paid the fraudulent charges, however the bank continues to not close some of our accounts. In addition to the above, multiple people at the bank give us different information about accounts under our name and at this point we do not know how many accounts exist under our name at the bank. This is truly a nightmare for us and the bank is not helping and wont ensure that more fraud does not occur on our account.
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| 11/19/2019 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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My XXXX account is set up on ACH payment. XXXX charged my checking account {$140.00} on XX/XX/19. My regular bill is {$71.00} on the XXXX each month. I contacted XXXX on XX/XX/19 to dispute this charge, which was double my regular bill. I recently moved and transferred my service to a new address. The XXXX employee I spoke with explained that ACH doesn't carry over for a transfer and they have to reestablish the ACH from the transfer. I told him that this was not explained when I transferred my service, and that even if it had, I would not have authorized XXXX to pull my XX/XX/19 and the XX/XX/19 bill together. The XX/XX/19 bill is not due for 3 weeks. I asked that they refund this portion of the bill. The employee was non-committal and told me he could escalate to a back office support team, but indicated it would be a number of business days before I heard anything. I asked to speak to a supervisor. The supervisor was also non-committal and advised he would escalate the matter to back office support who has ultimate approval on this, that he had no authorization to put the money back in my account. He said there was no way to transfer me to speak with the back office team directly either, or anyone who had authority to resolve this matter. At best, he advised that IF the refund was authorized, it would be sent via check and take up to 5 business days for authorization. I told him that the timeline, the lack of urgency, and the non-commitment from XXXX were all not acceptable to me as this was an ACH that was not authorized. He indicated I could seek resolution via my bank as well, and I advised I would do that. I attempted to dispute the transaction with my bank ( Simple Bank ), but received a message that disputing the transaction was not possible.
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| 08/30/2019 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Fee problem
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Web |
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Hi there, My Savings account at BBVA Compass got charged an EXCESSIVE TRANSACTION FEE of {$6.00} on XX/XX/2019.
When I opened this saving account, it was stated that " Access your money, with up to 4 withdrawals per statement cycle fee free. '' There is no definition of the length of the statement cycle on that webpage when I signed up. ( See attached a screenshot of the webpage ) In this case, I believe that most of the ordinary customer like myself would assume the statement cycle would be monthly by common sense, since I have never encountered a bank issuing statement that is not on a monthly basis.
When I reached out to BBVA 's customer service regarding the fees that were charged. They stated that their four free withdrawals are on a per quarter basis, which was quite surprising to know. I then tried to do some research to find out their fee schedule and couldn't find it from their website. However, based on the information I got from the internet, I am not the only one that believes their four free withdrawals are on a monthly basis. See this website for your reference : XXXX XXXX XXXX Their free-withdrawal limit is unclear and misleading.
I then asked them to confirm that whether the four free withdrawals are on a per quarter basis or a monthly basis. They provided me with a fee schedule that is not easy to find : https : //www.bbvausa.comXXXX I asked them to refund the fees because if I am aware of this unique withdrawal requirement, I would either not opening this account at all or be careful to keep the withdrawals under limits. It is unfair for customers to get charged a fee because of the unclear and somewhat hidden information provided by the bank.
Please help me get the refund for the {$6.00} Fee. Thanks in advance for your help.
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| 04/09/2017 |
Yes |
- Bank account or service
- Checking account
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Web |
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I have banked with Simple for over three and a half years. I 've lived at my current address for over a year and a half. After making updating my linked external accounts last week I received a support message saying " Your account has been frozen because we 're having trouble verifying you. We need to do that before we can unlock your account.
In order to complete verification, please submit a copy of the following documents using the instructions below : - A color photo ( not scanned ) of your Social Security Card - A color photo ( not scanned ) of your unexpired Government issued Photo ID ( If your photo ID does not have your current address on it, please also include Residence Verification, for instance, a bill issued in the last 30 days. ) - The two most recent PDF bank statements downloaded directly from each of the external account ( s ) linked to Simple '' I responded to this right away and after two business days I still have had no response from the team that made the decision to freeze my account. I 've uploaded the requested identification, but the linked external accounts are new and there are no statements yet. I called customer service to ask when I would hear back and how long it might take to regain access to my account. The representative would not give any timeframe for either and said that we would just need to wait and see if the team reviewing this would " make an exception '' as I can not provide bank statements that do n't exist. And if they wo n't make an exception? My money would simply be held in limbo indefinitely? The customer service rep had no answer for that either. Now I 'm reading horror stories on Better Business Bureau and other review websites of customers who had their account frozen for months! This is criminal.
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| 12/14/2019 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
Older American, Servicemember |
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I opened an online Money Market Account with BBVA on XX/XX/19 by electronic transfer from XXXX Money Market account for {$100000.00}. I did this because the interest rate was higher. Last week @ XX/XX/19 I planned to transfer funds to my Bank and got online to make the transfer. This is when I discovered I could not transfer more than {$5000.00} in one day and not more than {$10000.00} in a month. I contacted Customer service who told me it was a banking regulation. I checked the disclosure statement for the online Money Market account and there is no disclosure for these limits. I called back and asked to speak to a supervisor. The supervisor also told me this was their limit for electronic transfers. I told her I had other Money market accounts and they had no such limits. I requested to contact a Bank Officer. They told me they would forward my concerns to the " out of footprint office ''. I asked for a phone number and was told they could not give that out. It would be 3-5 days before someone would contact me. The closest branch office was in XXXX, XXXX ( 3 hr drive ). I called that Branch and asked to speak to a Bank Officer. I spoke to XXXX who gave me the number and name of person in the Out of Footprint office. I left 2 voice mail mail calls to XXXX XXXX who never returned my calls. I finally spoke to XXXX in the out of footprint office who I told about the lack of disclosure and what I wanted was to transfer my funds back to XXXX XXXX. His suggestion was for me to open a checking account, buy checks which will take several days to obtain.
I just want my funds sent back to XXXX where they came from. Had I known about the electronic transfer limit ( there is no disclosure of those limits ) I would not have opened this Money Market account.
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| 03/23/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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On Thursday XX/XX/XXXX I went into the XXXX store because I was to take part in a XXXX XXXX by what I believed was a legitimate company by the name of the XXXX XXXX. They sent me a check in which I deposited into my BBVA account on Monday XX/XX/XXXX for a total of {$2900.00}. BBVA compass informed me that they were going to put a hold on the check to determine if the check was good and if so the funds would be available on Wednesday XX/XX/XXXX. On Wednesday XX/XX/XXXX it showed in my BBVA Compass Account that the funds were there and so on Thursday XX/XX/XXXX I proceeded to do the job I was assigned to do and went to the XXXX store in XXXX Arizona located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX that stores telephone number is XXXX. Unfortunately to my surprise I was a victim of Fraud orchestrated by some scammers that made up a phony check, phony business, and ultimately got away with {$2600.00} dollars of my money in which {$600.00} dollars was taken from my bbva credit card and {$410.00} from my BBVA debit card. The remaining balance of {$1500.00} was taken from my debit card from another financial institution XXXX XXXX XXXX XXXX. I would like my money refunded back into my bbva compass account because I feel they are liable for making the funds available when I made it clear to them that I had no knowledge if the check was legitimate and if it was not then please let me know so I could report these scammers to the proper authorities and not have lost my hard earned money. I have called XXXX, the financial institutions involved and have provided proof and they have told me that they can't do anything about this in refunded me my money. The truth is if BBVA Compass bank would've never cleared the check I wouldn't be in this predicament.
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| 04/05/2017 |
Yes |
- Bank account or service
- Other bank product/service
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Web |
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In effort to prove that my Promissory Note is valid legal tender, I discovered that BBVA Compass Bank is in Breach of Agreement concerning our contract, by concealing material information, and conducting unauthorized transactions. It 's been discovered that BBVA took our Promise to pay ( Promissory Note ) and deposited into an account, in I and my wife 's name that became asset for them that they used to fund our loan ; only it was not a loan, it was an exchange, they excepted our Promissory Note in exchange for credits to our transaction account ( s ) that we knew nothing about! they say that my Promissory Note is not valid legal tender, but yet they monetized our Promissory Note and never used a dime of their own, and then they are charging us back money we funded ourselves with interest. In the banking law, if the bank deposits the note, they must give you a deposit receipt, which we never received, ( see 12 U S C A Sec 1813 ). BBVA Compass Bank, is in violation of the GAAP and they know that they are! There is no way that BBVA Compass Bank can deny my complaint, because the proof is in the Bank Bookkeeping Journal Entries associated with our so called loan ; and the Federal Reserve Publication Modern Money Mechanics Pg 6, reveals that banks make loans by accepting promissory notes in exchange for credits to the borrower 's transaction account. They even admit that it 's an exchange. IF IT 'S AN EXCHANGE HOW CAN IT BE A LOAN? once again, I 'm asking for the title to our car, but if BBVA tries to refute this complaint in anyway, then I will demand full disclosure of all bookkeeping entries associated with our loan and the deposit slip for the deposit of our promissory note associated with our loan, which I have a right to by law of evidence.
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| 03/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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BBVA refuses to remove {$190.00} worth of fraudulent charges on my credit card.
Between XX/XX/21 and XX/XX/21, I had a total of {$650.00} in obvious fraud ( multiple transactions in XXXX XXXX XXXX ) post to my BBVA account that had a {$0.00} balance at the time.
My card was in my possession at all times, and I nor anyone else make these charges, nor even have any idea what the companies are that were listed, nor ever recall buying anything in XXXX XXXX XXXX ) I don't know why ( if it was part of the scam ), but some of the {$650.00} in fraud was refunded a few days later, but it left me with {$190.00} in fraud on my card.
I contacted BBVA to dispute, and was given a case number, and was assured they could see it was obvious fraud. I then received a letter dated XX/XX/21 that BBVA was refusing to credit me for the {$190.00}. My credit card now shows I owe BBVA {$190.00} which is wrong.
-- - Further, BBVA is incompetent and should be investigated by the CPFB. They do not allow any online way to dispute the transactions, and their fraud department is out-sourced with people who frankly have difficulty with the English language ( which likely means they didn't understand many of the points I was trying to make ).
Worse, this is a MASSIVE DATA BREACH with similar transactions hitting multiple card holders that they should have been aware of, and through incompetency MANY people are having issues with BBVA fixing the problem. In fact, three members of my family wo have these cards got hit as well ( and likely filing their own complaints ) As an example, please review comments in these links, and look at your own database to potentially take action against BBVA for their breach and lack of interest in fixing : https : XXXX XXXX XXXX XXXX
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| 01/22/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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XXXX XXXX XXXX On XX/XX/XXXX I received an alert on my phone informing me my BBVA Compass checking account was overdrawn. As I have never been overdrawn I immediately contacted my bank at approx XXXX XXXX. I was informed that 3 transactions had occurred, two at the same location, a XXXX 's XXXX for {$140.00} and {$140.00}. A third debit was a transaction at a XXXX XXXX for {$74.00}. I have had the card in my possession the entire time and I have alerts set up on my phone when the second my card is ran, I get a text message for the amount and location of the transaction. I never received such alerts for these 3 debits.
The banking rep informed me it could take 10 business days before my provisional credits were placed on the account and there was absolutely nothing they could do. After missing 3 days of work due to no money for the train or day care, I called in and asked to speak with a supervisor which took another 48 hrs to get a call back from. The supervisor informed me that he could contact the investigators and request an early release of the provisional credits. Not only did the first rep not offer to do this, the supervisor said this should have been done immediately as a courtesy. Now here we are 14 days later, and not only have I not received a call from the investigator, I have not received my provisional credits and customer service said its not completed as of XXXX today. This has cost me well into the thousands of dollars in lost wages. Although {$370.00} is not a lot of money to most people, for me, in the middle of pay cycles, that amount of money pays for my day care for the kids, food and train fare for me to get to work. This has most likely cost me my housing and I am now on probation at work for the time I missed.
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| 09/05/2017 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
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On XX/XX/XXXX two charges for XXXX purchases have been made fraudulently by unknown sources. I contacted XXXX about the incident and they said they would reverse the charges and investigate. They also told me to get in touch with XXXX Customer service, which I did. When I spoke with XXXX customer service, they did verify that I did not make these purchases and that the order was sent to someone in Michigan. ( I do n't know anyone in Michigan ) So clearly someone stole my money and sent themselves some XXXX products without my permission. This has happened with my other bank as well, but they always come back and reversed the charges and I always had my refund back without an issue. XXXX reversed the charges on XX/XX/XXXX for both charges of : {$200.00} and {$160.00}. On XX/XX/XXXX, XXXX took my money out again and said their investigation said I made these purchases, WHICH I DID NOT. They said there was n't enough evidence for them to leave the funds alone. When I asked XXXX CUSTOMER SERVICE how I could get more proof since I DID NOT make this pruchase? The only proof I had was from XXXX CUSTOMER SERVICE saying that the package was shipped in MICHIGAN, not to MiNNESOTA. So long story short, XXXX took my money from a fraudulent activity on my account and they never returned it ... So I am out {$400.00} some dollars and I had to close my account because they could n't help me further..That 's how XXXX their bank is..So if you bank with them, and you get a fraud on your account, Do n't expect to get your money back from XXXX. They take your money regardless if it is a fraudulent activity or not. What do you do when there is no solution? Closing my account was the only thing I could think of. XXXX was HELPLESS. Do NOT bank with them.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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Back in XXXX BBVA ( bbvausa.com ) made the decision to shut down Simple Bank ( simple.com ) and transition all of its customers to BBVA instead. The transition was supposed to have taken place on XX/XX/XXXX, however since BBVA shut down the Simple app many customers ( myself included ) have had no access to our accounts and have been unable to register for access through BBVA and have been unable to contact BBVA in any way.
I tried multiple times yesterday to contact BBVA by phone however their phone line just lead to an automated recording saying they were having difficulties and then hung up on you. BBVA stated multiple times on XXXX yesterday that the issue should be resolved however I am still unable to gain access to my account. Around XXXX last night BBVA made a statement on XXXX that there would be another customer support line setup for Simple customers to call on Sunday for help. I have attempted to call that line multiple times this morning only to be met with silence followed by the call disconnecting XXXX XXXX : XXXX ). Others who have actually had someone answer the line have been hung up on after stating they were Simple customers XXXX XXXX : XXXX ). And numerous others have stated that after calling the service representatives either laughed at them XXXX XXXX : XXXX ) or pretended to not hear them XXXX XXXX : XXXX ) and then hung up.
You can find many more examples by just searching for replies to BBVA_USA 's XXXX account : XXXX : XXXX XXXX & XXXX & XXXX BBVA has also been repeatedly hiding any replies to their posts stating that the information they're providing is demonstrably untrue : XXXX : XXXX XXXX : XXXX As of XXXX on XX/XX/XXXX. Two days after the transition I still have no access to my account.
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| 07/24/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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There was a fraudulent ATM withdrawal on our account on Saturday, XXXX at XXXX for {$200.00}. We filed a police report with XXXX County Policy and report the incident immediately to Simple. They closed my husband 's card and sent him a new one and assured us it would be investigated ASAP. Simple sent me the guidelines for Fraud which showed that we should not be liable for the full amount. I asked Simple immediately if there was anything we could do to help and they said no. Simple never followed up with us UNLESS I reached out to them asking them what is going on. I 've called and emailed them multiple times and all they have said is that the investigation was ongoing. Then, finally they rejected our claim after several weeks. I sent them proof of the police report filing because bottom line, this was not us. My husband 's card was skimmed at a Gas station two hours before which Simple can see that transaction. We reported this with Police. I 've asked that the file be opened up again, but again, no status updates from Simple unless I reach out. I 've asked multiple times for the investigation department from their dispute department and all it states is that since the transaction occurred within our city, it was not fraudulent. This is not true and not acceptable. It has not been a month now and we still have not been refunded any of our {$200.00}. We are working with police to try to get survellience footage, but I should not have to go through all this! Other companies, such as XXXX and XXXX refund fraudulent activity ASAP. This is just plain wrong. You can look at all of our transaction history, we do not use it to pull cash out, we got this account as a budgeting tool for groceries and gas. We need a resolution immediately.
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| 07/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I XXXX XXXX have an ongoing issue and complaint against the credit reporting of BBVA USA/ Compass bank account # XXXX. The bank has consistently and I think willfully continued to report inaccurate, incomplete and wrong information on my credit reports for the last year. The account has been sold to a 3rd party collection agency ( XXXX XXXX Solutions ) whom I have dealt with months ago yet BBVA will not remove their negative information from my reports. I have tried many, many attempts to resolve this issue with the bank through means of credit bureau disputes ( that go invalidated ) and contacting the bank headquarters directly ( that are ignored ).
I have many examples of my attempts through documents that I have sent that I kept copies of for my personal records and proof.
I will list just some of the documents that I have sent them.
Also I can show just some of the completely inaccurate or false information that they are reporting on my credit.
The bank refuses to remove the information/account from my credit profile which is causing me tremendous damage and hardship in everyday life.
Some examples of attempts to rectify the situation.
1. I have been sending bureau disputes to Transunion, Experian and Equifax almost each month for over a year now with no clear signs of an investigation or validation of facts.
2. I have sent BBVA a cease and desist letter on XX/XX/19 & XX/XX/19 3. I sent a letter of validation directly to the corporate offices on XX/XX/19.
4. I disputed with Equifax with markups sheet showing all of the errors and requesting deletion on XX/XX/19 All of these have gone unanswered or ignored. I have attached just some of the documents that I have as proof that I have sent over the last year to them.
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| 01/05/2017 |
Yes |
- Bank account or service
- Checking account
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Web |
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A random {$290.00} disappeared from my bank account without my knowing on XX/XX/XXXX. This happened without my authorization or anticipation. I did not notice until looking up my account balance before heading out of town for holiday break. After calling Simple to inquire about this random charge and have my funds put back into my account, instead they locked up my account for now over XXXX weeks. Simple has provided zero assistance and no resolution in my matter. In fact, their customer service has flat out just gotten horrible over the last few weeks in comparison to what they used to be. I 've been a customer of Simple 's for years, since the very beginning of their inception as a company. This is the first time I 've felt completely let down and almost misled. Each and every phone agent, XXXX, dispute XXXX and email support agent gives me the same excuse of " we are sorry but have no information we will be in touch when we have something. '' This does n't fly with me. Had this been an account with ANY OTHER bank, I 'd have answers. What happened to this {$290.00}? Where did it go? Temporary credit so I can continue on about my life for the holidays? No. I 've spoken with so many agents at this point, we 've taken steps backwards and have accomplished nothing ... zilch. Judging from the dozens and dozens of similar comments over the recent weeks from other customers on Simple 's social networks - this is NOT an uncommon problem. Many other customers are reporting missing funds and Simple having no answers or resolution. Seems to be happening here right around the time of their switch to another bank or something of that nature. In any case ... something is amiss and I do n't feel Simple is handling business appropriately.
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| 11/01/2015 |
Yes |
- Bank account or service
- Savings account
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- Account opening, closing, or management
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Web |
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Earlier this week I opened a new money market account online. My account is a joint account with my wife ; however, the process to open the new account online included me providing my driver 's license, and none of my wife 's information. Several days later, the new account appeared online, in their online banking system but did not display the interest rate ( likely under 1 % ). I called the XXXX number to speak with a customer service agent and they advised me that I was not on the account. I explained that the account was opened by me using my driver 's license. Also, I had authenticated with them with the password on my account. Since I was logged into their online banking portal, I could provide complete account number for all XXXX of my accounts, including a checking, XXXX savings, and a mortgage account. I asked to speak to a supervisor or manager so I could understand the protocol around authentication and account ownership. I was once again advised that I do not own or have access to the new savings account opened earlier this week. I asked who opened it and they again stated they were not allowed to discuss the account. I will likely be closing my account after the rude treatment and lack of service. I 'm not sure if there are regulations which protect me from not being able to get access to my money or account information, but the whole experience just seems backwards. It is sad to end a banking relationship with a bank I have trusted for over 10 years ; and also it is annoying that I will have to reroute a handful of auto-payments for utilities, etc to a new financial institution. Oh well, I guess BBVA has too many customers, and their cost of customer acquisition must be very very low. Good for them, bad for me.
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| 08/01/2018 |
Yes |
- Vehicle loan or lease
- Loan
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- Incorrect information on your report
- Account information incorrect
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Web |
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I was in a car accident and had a total loss on my XXXX XXXX. I contacted the lender and made them aware of the total loss, let them know who my insurance was, and that a check would be on it's way. My total loss occurred on XX/XX/XXXX. I followed the processes immediately that were necessary. I stayed in constant communication with the lender and made them aware when XXXX XXXX sent the settlement check. Additionally, I let them know that the GAP insurer would be paying out shortly after, but that the check had to be transferred from XXXX XXXX before they'd pay out. I was told that they couldn't find the check and that it could take up to 4-6 weeks. I called XXXX XXXX and they stated that the check was signed for on XX/XX/XXXX, however it wasn't processed until XX/XX/XXXX. I had to call and throw a fit, giving them the tracking information and name of the person who signed for the check in order to get it applied so that then the GAP insurance would pay out. We are waiting now on the warranty refund to pay out ( which doesn't happen until GAP insurance releases the amount to be refunded ). Now, my payment ( on a note that has gone from XXXX to XXXX ... .so obviously funds have been sent ) because BBVA Compass held onto a check and didn't deposit it for 2 weeks. This greatly delayed my process in getting the account paid off in full and closed. BBVA Compass is now threatening to put a negative mark on my credit if I don't make a payment of {$280.00}. I have another loan with them now for another car and can not make 2 car payments in 1 month when this should have already been paid in full had THEY not delayed the process. They wouldn't even deposit the check they were holding until I threw a fit about it. This is ridiculous.
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| 03/11/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Incorrect information on your report
- Account information incorrect
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Web |
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My credit card was stolen in XXXX XXXX and fraudulent purchases were made on my account. I reported the theft and unauthorized charges to BBVA and was told they would open a dispute into those charges and take them off of my account. Months went by and I received no response, resolution, or deletion of charges from my account. Instead, BBVA hit me with Late Fees, and Interest Charges despite my having reported the fraud and offering a police report.
XXXX XXXX I followed up on the dispute given I had still seen the charges on my account and subsequently charges that were added, as well as a negative impact on my credit. A representative assured me that he would file a new dispute on my behalf for this and that unlike last time, the process would be expedited.
We are now in XX/XX/XXXX and that has not been done. BBVA has not only charged me for 4 months worth of late payments and interest charges, they also closed my account without communication and are illegally withholding my security deposit for my account. I have spoken to multiple agents who confirm BBVA made a " mistake '' in charges and the closure of my account yet refuse to rectify the issues in real time and maintain there's a network of different " departments '' who need to process the solution.
I have opened a total of 7-8 cases with BBVA and have stayed on the phone with customer service for hours on end attempting to get answers and resolutions to their deceitful actions. I have been consistently hung up on, placed on excessively long wait times, denied access and communication to upper management, executives, corporate, and escalations.
I have been robbed. My credit has been ruined, and BBVA has chosen to hide behind a network of non communication.
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| 03/11/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
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Web |
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My credit card was stolen in XXXX XXXX and fraudulent purchases were made on my account. I reported the theft and unauthorized charges to BBVA and was told they would open a dispute into those charges and take them off of my account. Months went by and I received no response, resolution, or deletion of charges from my account. Instead, BBVA hit me with Late Fees, and Interest Charges despite my having reported the fraud and offering a police report.
XXXX XXXX I followed up on the dispute given I had still seen the charges on my account and subsequently charges that were added, as well as a negative impact on my credit. A representative assured me that he would file a new dispute on my behalf for this and that unlike last time, the process would be expedited.
We are now in XX/XX/XXXX and that has not been done. BBVA has not only charged me for 4 months worth of late payments and interest charges, they also closed my account without communication and are illegally withholding my security deposit for my account. I have spoken to multiple agents who confirm BBVA made a " mistake '' in charges and the closure of my account yet refuse to rectify the issues in real time and maintain there's a network of different " departments '' who need to process the solution.
I have opened a total of 7-8 cases with BBVA and have stayed on the phone with customer service for hours on end attempting to get answers and resolutions to their deceitful actions. I have been consistently hung up on, placed on excessively long wait times, denied access and communication to upper management, executives, corporate, and escalations.
I have been robbed. My credit has been ruined, and BBVA has chosen to hide behind a network of non communication.
|
| 11/04/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
On XXXX XXXX, XXXX I applied for a small business checking account online with BBVA Compass. I specifically chose BBVA Compass because they stated on their website that one could open a new business checking account online. I completed the application process successfully.
On XXXX XXXX, I received an email from XXXX XXXX at BBVA. She asked some questions XXXX answers to which had been supplied during their online application process ), including whether I wanted to use my Social Security number or my business EIN number for the tax reporting on my account. I had supplied my Social Security number during the online application process, but also provided my company XXXX number for the tax reporting in a response email the same day. It does not matter to me if my XXXX or XXXX is used for tax reporting purposes for this account. Since I am a sole proprietor of this business, the tax process is the same for either number.
On XXXX XXXX, I received a response from XXXX XXXX stating that since I had provided my EIN number, they would not be able to open the account. Instead, she said I would need to visit a BBVA branch location to open the account. She informed me that she had canceled my online application.
I feel that BBVA was deceptive in this case by offering to open up a checking account online, but failing to do so. If the representative from BBVA would have explained to me the difference between using my SSN vs the EIN for the business, I would have chosen to use my SSN to open the account. I suspect that this offer to open the account online was just a bait and switch tactic in order to drive people to their physical branch locations where they would be able to use additional high-pressure sales tactics in person.
|
| 03/11/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
My credit card was stolen in XXXX XXXX and fraudulent purchases were made on my account. I reported the theft and unauthorized charges to BBVA and was told they would open a dispute into those charges and take them off of my account. Months went by and I received no response, resolution, or deletion of charges from my account. Instead, BBVA hit me with Late Fees, and Interest Charges despite my having reported the fraud and offering a police report.
XXXX XXXX I followed up on the dispute given I had still seen the charges on my account and subsequently charges that were added, as well as a negative impact on my credit. A representative assured me that he would file a new dispute on my behalf for this and that unlike last time, the process would be expedited.
We are now in XX/XX/XXXX and that has not been done. BBVA has not only charged me for 4 months worth of late payments and interest charges, they also closed my account without communication and are illegally withholding my security deposit for my account. I have spoken to multiple agents who confirm BBVA made a " mistake '' in charges and the closure of my account yet refuse to rectify the issues in real time and maintain there's a network of different " departments '' who need to process the solution.
I have opened a total of 7-8 cases with BBVA and have stayed on the phone with customer service for hours on end attempting to get answers and resolutions to their deceitful actions. I have been consistently hung up on, placed on excessively long wait times, denied access and communication to upper management, executives, corporate, and escalations.
I have been robbed. My credit has been ruined, and BBVA has chosen to hide behind a network of non communication.
|
| 03/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I opened a new checking account on XX/XX/18 at XXXX Compass bank in XXXX XXXX.
I was waiting for my new debit card to come. I recieved in mail my welcome to online banking letter and a letter with my pin # in it. But no debit card. I had set up online banking and a phone app at the branch the day I opened account. I noticed I couldnt log into the phone app for my banking so I called the bank to ask about my card and the app not working. The bank informed me that the debit card had been activated and my account had been cleaned out in a day. Several transactions had been done.
The bank also asked me if I had called to change my # and email. I told them that I had not done this.No one from banks security ever called me to see if I had for a new account.
I then followed the banks instructions about filing a police report. Filing a mail theft report with the postmaster online.
Also I filled out fraud dispute forms with the bank about any transactions starting XX/XX/18 that were not mine. all from that date were not mine.
The bank has informed me that they will not refund my money that they allowed to be stollen. They said normal use on account. Its a new account and I had no debit card.How could there be any normal use established yet.?
Fraud department also mistakenly emailed me another banking clients personal dispute info. I would think they would check name before sending a clients personal banking info to someone else. But, if they allow criminals access to my money then obviously not very perfessional.
XXXX has acted negligent in keeping my money safe and taking security precautions to ensure that and now are refusing to refund my money from new account.
Someone please advice and help. Single Mom XXXX
|
| 04/21/2015 |
Yes |
|
|
|
Web |
|
|
On XX/XX/XXXX, I applied for BBVA Compass XXXX XXXX XXXX ( XXXX ) Card and to my dismay received a message that said " Your application for a BBVA Compass XXXX XXXX XXXX XXXX XXXX XXXX Card has been received and is currently under review. A BBVA Compass Customer Service representative will contact you soon to complete your application. If you have any questions, please call our Customer Service team at XXXX ( XXXX ). Please reference Application ID XXXX. '' I promptly contacted BBVA Compass by phone on XX/XX/XXXX and XX/XX/XXXX about my request for a new credit card product from the bank and was told it is pending review. I have been a banking customer with BBVA Compass since XX/XX/XXXX, I have a checking, savings, line of credit and an existing credit card account still active with the bank. The reason for this complaint is that, I have been lied to by BBVA Compass on my recent request, they are participating in a deceptive practice with their banking products. They have provided me an erroneous excuse as to why I could not be approved for the XXXX XXXX XXXX ( XXXX ) Card. They indicate on the denial letter that they were unable to verify my identity, however they have not done their due diligence to verify it was I that was making this request rather I have been proactive in contacting them and proving to them my identity. I have recently reviewed my credit file and found that BBVA Compass requested my credit report from XXXX on XX/XX/XXXX and has placed a hard inquiry. Since BBVA Compass is claiming the reason they could not approve my credit request is because of their incompetence in verifying my identity, I would need this erroneous hard inquiry on my XXXX Credit Report removed within 30 calendar days.
|
| 02/08/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
on XX/XX/2019, I received a pre-charge off card notice. it was dated XX/XX/2019 on the inside of the notice. XX/XX/XXXX I called Customer service 2 x once i put in for a call back due to a excessive hold time and never received a call so I started calling again and when I finally got thru was informed after 30 min that i had to travel to a branch location and I explained that was not possible. I went online and contacted the Bank BBVA Compass thru there online contact us Message system. I explained 1 I was charged for a XXXX $ charge that was declined but they were charging me as a overdraft with a fee totaling XXXX . 2 I have my tax returns coming to the account and are being direct deposit and I would like to keep the account open. XXXX XXXX I received a response saying they couldn't help me and again i needed to go to the bank or call the bank 's dept collections department. XX/XX/XXXX I drove to the local branch and spoke to XXXX XXXX and I explained my situation and XXXX called the Debt collection Department 3 times. XXXX was hung up on by the DCD each time and she finally resorted to emailing the corporate office. XXXX asked for a copy of the post card and I emailed it to her and she responded hopefully they will contact me back. On XX/XX/XXXX they closed my account and I no longer had online access. I explained from the beginning the XXXX $ I was over Drawn all from two XXXX $ monthly service charges could be paid off from the direct deposit 's and that according to the State the direct deposit was already issued from California and should be hitting the account any time from XXXX XXXX. Please help me I need My account and funds to pay my car payment and with out it I am afraid my car will be taken.
|
| 02/18/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
Servicemember |
|
Around XX/XX/XXXX, I started receiving phone calls from XXXX stating that they were Compass Bank attempting to collect debt on a loan I had taken out. The loan was for XXXX $ with my family, XXXX and XXXX XXXX, being the Co-Signers with the help of XXXX XXXX, at the XXXX XXXX, FL, XXXX, Compass Bank location. I had established payments to be made from my current XXXX Checking Account toward the loan. For four months, or longer, I had made duplicate payments toward the loan in order to have it paid off faster. This put my next payment due in XX/XX/XXXX, Once I began to receive the phone calls asking for collections in XXXX I attempted to make payments with the XXXX account, without my knowledge the account had been removed from the payable accounts. In XX/XX/XXXX this continued, I had attempted to make further payments one specifically on the XX/XX/XXXX I made a regular payment from my XXXX checking account, on the XXXX per XXXX the XXXX $ posted as a payment to BBVA AUTH LOAN PAYMENT LGAE, on the XXXX BBVA issued a reversal due to NSF which is a lie, BBVA- XXXX PAYMENT REVERSAL, XXXX states this on the 1XX/XX/XXXX XXXX XXXX XXXX XXXX Original Description NSF FEE - ITEM RETURNED Additional Details ACH - BBVA AUTH LOAN PAYMENT.
After seeing this I have looked into the duplicate payments which were sent back as having NSF per BBVA, which is inaccurate. The bank has committed now affected my credit and possibly stolen money from me and my family. I have spoken with their fraud department, specifically a supervisor named XXXX, who confirmed this was an issue by BBVA and attempted to have me speak with a customer care specialist named XXXX XXXX, I have made multiple attempts to speak with her to no success.
|
| 04/16/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I signed up for a BBVA Clearconnect Checking account for a {$200.00} cash bonus. The terms stated : Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account.
The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above. The account must be open with a positive balance at the time the bonus is deposited.
My account timeline : XX/XX/XXXX : Applied for account XX/XX/XXXX : Deposit was processed to account XX/XX/XXXX : Account was approved XX/XX/XXXX : Initial {$25.00} deposit appeared in account XX/XX/XXXX : {$300.00} Direct deposit from my employer was deposited in account ( 60 days from XX/XX/XXXX would be XX/XX/XXXX) XX/XX/XXXX : I sent a secure message online inquiring about status of the bonus XX/XX/XXXX : Receive response from XXXX apologizing for the delay, reconfirming the bonus requirements, and now stating it takes 90 days from meeting the bonus requirements.
XX/XX/XXXX: I sent a secure message online XX/XX/XXXX: I again receive a similar response with the bonus requirements, apologizing for the delay, with a case ticket number XXXX asking me to allow 24-48 hours for a follow-up reply. This message also states that it will only take 60 days from meeting bonus requirements for bonus deposit.
XX/XX/XXXX : I send a follow up since there was no reply after a week.
XX/XX/XXXX: I receive a reply from XXXX apologizing, claiming a high volume of emails causing a delay in response time, and if I would like to talk to the bank to please call them.
|
| 04/06/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
XX/XX/XXXX I began to see unauthorized charges from XXXX come out of my account so I called to discuss it with someone by the name of XXXX. She proceeded to basically tell me there was nothing I could do about it until my account was brought out of the negative. So I then asked her to close my account and I would pay the negative balance and dispute later. She advised she could close my account but if XXXX continued to try to charge whatever they were charging it would open back up and they would continue to allow the charges to go through and charge me {$38.00} in NSF fees for each charge. I called numerous times after this in attempts to salvage my account but with all the NSF fees I could no longer afford to. There was no assistance disputing anything, no flag put on my account or anything. I ended up opening an account with the bank I work with now and waited for some type of collection activity to take place so I could dispute it, which never happened. Fast forward to XX/XX/XXXX I had to face compass again because my income tax check was sent to them in error. I attempted to call and explain what happened and was told to go to a branch to discuss it. Went to the branch to discuss it on XXXX and was told they were going to keep my income tax money and that the only thing I could do was file a police report for the invalid XXXX charges and they don't know what will happen after that. So still a year later and no resolution. I had my account in good standings with this company for 10 plus years and this is the treatment I recieved. They've done this to numerous individuals even some I know personally. This company needs to be addressed for their deceptive and unfair treatment of their customers.
|
| 10/04/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
BBVA Compass Visa Credit Card As of XX/XX/2018 they removed the ability to pay online as I have done for many years before. I contacted customer service XX/XX/XXXX, speaking with XXXX for an hour with no resolve. Contacted them again on XX/XX/XXXX for another hour with no resolve.
On XX/XX/XXXX went to a Branch Office, only to find that they had my profile all wrong, wrong info on everything. I was informed by XXXX XXXX I would be contacted on what would be needed to conduct business with them. After several weeks, I contacted him only to find he was on vacation. On XX/XX/XXXX, I went to another Branch Office and met with XXXX, she tried to get everything done however no follow up with no results.
Made a payment with the teller at this time. On XX/XX/XXXX, I went back to the Branch Office, XXXX was out to lunch, spoke with XXXX a teller to see what we could do and to see if any transactions had been reversed as requested. She tried to assist with the Banking App, and had also informed me that transactions were reversed, but was unable to complete with the banking app. I also noticed at the time when setting up the App they had multiple accounts showing which were not mine, one with a $ XXXX credit line. This indicated to me they had not corrected my account profile issues from XXXX. On the evening of XX/XX/XXXX, I attempted to logon the BBVACompass webpage, only to find no payment history, no transaction history, what a way to run a bank. I'm going to return on XX/XX/XXXX to make a payment with severe reservations, I feel that any and all interest charges for these 70 days should be credited back and all records be corrected ASAP. I'm prepared to stop payments completely until it is corrected.
|
| 01/19/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
On X/XX/2017 I opened a Certificate of Deposit ( CD ) account with XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. At the time of opening this account, the bank Assistant VP, XXXX XXXX, told me that the rate of the CD was 5.25 % and I could open a cash secured line of credit ( LOC ) for the same rate of 5.25 %.
He told me this in order to encourage me to open the CD account, as I thought my money would earn interest and I still would have access to the same amount of money in the LOC account with the same interest rate. I thought that was a very good idea to do that.
A week after I opened the CD account on X/XX/2017, On X/XX/2017, XXXX XXXX sent me an email saying that he had quoted me an incorrect interest rate, and instead of 5.25 %, my interest rate was only 3.24 %.
I was very upset about this situation, and at that time, I wanted to terminate my relationship with the bank. However, I thought I was stuck since I had already opened my CD and if I wanted to pull my money from that account I would have to pay penalty. XXXX XXXX did not advise me that I could have closed the CD account without any penalty upon the disclosure of the correct rate.
Recently, as I am trying to close this CD account, the bank refuses to do that unless I pay them a hefty penalty. I have involved the bank escalation process and they have talked to the regional manager, but the bank still refuses to close the CD account without penalty.
XXXX XXXX XXXX is a fraud and he misrepresented the true rates of the CD and LOC to me back in XXXX 2017. Once that he had me locked down with the CD, he changed the interest rate. He made sure I could n't move my money and then he changed the interest rate.
|
| 01/14/2017 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
I received a message of a charge to my debit card of {$550.00} to a hotel in a place Ive never been and called the hotel, then my financial institution to dispute this. I receive these messages for every purchase I make. Since I 've made several in 4 days, I was n't too concerned with opening the statements. However, as I reviewed my statement, there were several notable charges to my card that had enevitably wiped my entite account balance out out. I subsequently made a report with the hotel chain and called my local law enforcement filing yet another report. The following day, as I had to work all night, I provided law enforcement with copies of my account statement. I inquired to the financial institution on the status of this investigation and the following day several more times. I called every merchant yo inform them the transactions were not authorized. Some I received confirmation on, one attempted and others just reluctant to help at all. My financial instituion wo n't tell me when or if I will ever see my money back. I have called several times to the point they messaged me and said if I called anymore about that issyecIbwould be blocked from calling and only left to message. I 'm out money, plans, bills being paid, gas, food and no one seems to care. No one can provide any information and even when I ask if this account is Federally insured, I get the dispute team is working on it and when they have an answer they 'll send a message! No time line no nothing and then told to quit asking! I have read reviews on this finisvisk institution and have to say there seems to be some questionable dealings going on with what they do to their customers. This, in itself, should be investigated.
|
| 04/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
This is tied into complaint XXXX In order to give me access to the billpay service without a cellphone, a BBVA employee put in I'm guessing his or her cellphone number to bypass the system and activate the billpay.
I was gravely concerned by this and contacted BBVA many times to get information on this number that was added to my profile that is NOT in anyway shape or form my number. I was ignored.
I immediately stopped my direct deposit, and withdrew all my funds to protect myself from a loss because I was worried that the BBVA employee that put in his or her number on my account may quit the bank and then clean out my account.
BBVA has now closed the billpay service and the checking account, but that false number is still there in my overall profile and now attached to my credit card. I'm not so worried about anyone stealing money from my credit card because I have enormous consumer protections from Reg Z, but BBVA might be worried about taking a loss because of FALSE information in customer profiles that was made up by its own employees.
I emailed customer service on XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XXXX.
I've received useless responses especially from XXXX XXXX who pretty much said a whole lot of nothing, and then refused to respond to my final three desperate attempts to get this problem fixed.
I want the FALSE information removed from my account profile. I'd do it myself, but the system sends a text message to the number that's not mine and has never been mine so I can enter the code and delete it, and I suspect if I could, it would want me to put in a new cellphone number.
I have NO phone service at this point of any kind : no land line nor cellphone.
|
| 09/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I refinanced my mortgage, original loan was with BBVA, new lender is XXXX.
On XX/XX/2020 a payment was received by lender BBVA USA covering the total payoff amount to that day : {$250000.00}.
Although payoff had been made, on the same day, XX/XX/2020, BBVA 's automatic payment system pulled the monthly XXXX payment for my BBVA mortgage in the amount of {$2300.00}.
After I learned that such monthly payment had been made even if payoff had been performed, I called BBVA and after explaining the situation I was assured that I was going to receive a reimbursement of that monthly ( XXXX ) payment made in the amount of {$2300.00}. They mentioned that it should receive my reimbursement along with the one of my escrow account ( {$8200.00} ) in around 20 business days. Thus, I was expecting to get my {$8200.00} ( balance escrow account ) + {$2300.00} for a total of {$10000.00}.
Although they had no reason to keep my money I waited for it thinking it is a standard process ( where they profit from their client 's money even if they have no reason to withhold payment ).
Today, XX/XX/2020, I received an envelope from BBVA with a check in the amount of {$9800.00} ; only the check, NO EXPLANATION AT ALL, failing to comply with their duty of good faith, along other obligations.
After calling BBVA to ask why I was not receiving my {$10000.00}, the BBVA employee explained that BBVA applied the monthly XXXX payment before calculating the payoff, EVEN WHEN PAYOFF WAS MADE BEFORE ON THE SAME DAY, and when previously another employee of BBVA had assured me that BBVA was going to reimburse fully the " XXXX '' monthly payment. Basically I should have received {$10000.00}, instead I received {$9800.00}.
|
| 12/04/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XXXX XXXX, 2017, I sent a payment in the amount of {$70.00} to the Cash App ID $ XXXX, only to find out that it was the incorrect ID. I reached out to XXXX XXXX to reverse the transaction, and I was advised to dispute it through my bank. I then sent the {$70.00} to the correct XXXX XXXX under the correct Cash App ID. When I spoke to Simple support on the phone on XXXX, the representative was understanding and helping, as if he 'd encountered the situation before and he assured me that I would hear from the disputes team some time this week. I sent documentation of the transactions, conversations that I had with XXXX XXXX via email, and a screenshot of both the correct and incorrect payments. 2 weeks later, I received a message that they can not /will not help resolve the dispute and that I needed to reach out to the merchant. Again, I contacted XXXX XXXX and they once again stated that they will work with Simple to resolve the issue. I reached back out to simple and today, the only message I received from the disputes team is that they have closed my dispute because they ca n't find " an appropriate resolution ''. The disputes team did not contact me for more information, or clarification on the matter, they just closed out my dispute with no help. I 've sent multiple requests to the Cash ID that was paid in error for my money to be returned, but have had no such luck. I contacted the BBB, signed a release form, and Simple would n't even work with them to help me resolve this issue. I am currently {$70.00} in the hole due to a mistake, I have provided everything I can to Simple to prove that this was done in error, and I have not received assistance from my bank in resolving the matter.
|
| 04/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Before XXXX XXXX We went to BBVA Bank to refinance our house. XXXX XXXX is the one handle our refinancing. She request documents needed and we comply right away to give it to her after she get all our documents needed she never contact us for an update. After months then turn to month to month basis she will contact us via email and tell us she needed a new current documents and we comply again and again.
We did the apraisal, paid {$500.00} out of our pocket and still we waited months after months and all she do is contacting us every month to ask for new current documents again and last XXXX of 2021 she gave us a call and said this will be the last time she will ask us to submit our current documents after that we didn't hear anything from her so I contacted her everyday via email ask if our refinance is done already, when is it going to be finish, are we approve what's taking this long? No answer for atleast days as in days then when she replied on XXXX XXXX she's asking us again to submit our current documents that she said she needed. She is not processing our refinance but just scamming us. We evwn told her if our refinance took this long she need to recheck our interest rate and she refuses. We don't want to deal with her anymore & we don't to wait any longer for our refinance with her anymore. All we want now is to refund us our {$500.00} out of pocket we spend that she didn't do anything. Please help us to get our money back. We are not rich family and we struggle financially that's why we decided to refinance our home to lower our interest and monthly as soon as we can but she didn't do it and now we still waiting from her & we haven't heard anything from her since XX/XX/2021.
|
| 07/02/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Servicemember |
|
1. The bank has discriminated against me, in the handling of my account ; a XXXX veteran and minority.
2. The bank has refused to provide account information, which they are required by law.
3. The bank has completed illegal, unauthorized credit and/or consumer reporting investigations.
4. The bank has refused to follow the guidelines regarding consumer card purchases and protection from unauthorized charges.
5. The bank refuses to fulfill it 's legally required obligation of appropriately investigating and returning the funds from unauthorized card transactions.
6. The bank has refused to provide the contact information for their legal department or compliance department for reporting account handling issues or service of legal process.
7. The bank has taken retaliatory action against my consumer account, for accurately reporting account handling compliance complaints.
8. The bank has refused access to my funds without explanation or reasonable notice.
9. The bank has refused to accurately identify who is the actual banking entity ; there are seemingly three different banks, however, which bank is actually the custodian of the account is unclear. It appears as though a corporate, non-banking entity is conducting banking operations ; whether or not this subsidiary banking relationship is legally authorized is unable to be determined at this point, because the bank is refusing to provide the information necessary to actually identify the responsible banking authority.
10. Overall, the bank has shown a pattern of unresponsiveness, lack of transparency, unethical business practices, and poor customer service ill-befitting an organization responsible for consumers ' deposits.
|
| 09/17/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
On XX/XX/2020, I had {$4500.00} fraudulently withdrawn via ACH from my primary bank account at Simple. I subsequently found out three accounts ( two at XXXX and one at XXXX XXXX ) had been opened in my name, and took steps immediately to report fraud on those accounts and have them frozen.
I discovered this on XX/XX/XXXX, and had to wait to report it until the XXXX as the bank was closed for the XXXX XXXX holiday. I filed a report with Simple and signed an affidavit stating the {$4500.00} ACH withdrawal was fraudulent and that I did not authorize it. The bank stated they would submit an ACH dispute on my behalf.
Since that time, I have been provided no updates on the status of the dispute despite me requesting such, the only timeline I have been provided is XX/XX/XXXX. The bank has told me they will not authorize a provisional credit or a credit for the amount stolen.
I am on Day 9 of this issue with no end in sight and correspondence from Simple not being satisfactory. I have requested that Simple provide me copies of their correspondence with ACH regarding the dispute, including but not limited to time and date stamps to clue me in as to what exactly they are doing to help me, a loyal customer.
As of right now I have had to take one day off of work in the middle of a busy season to deal with this issue. I have taken steps to freeze my credit, put a security alert with XXXX and move my remaining money to a different bank.
Please help me recover my {$4500.00} from Simple. Their customer service has not been satisfactory and they have offered no protection or recourse from this fraud incident that has drained my account of a significant amount of money that I have earned.
|
| 02/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Intent was for my XXXX primary marketing tool to be designed and constructed by XXXX XXXX XXXX Due to dysfunction ( lack of infra-departamental communication, no initiative, no transparency with clients ) the developmental pace was slower than an ant. The infiltration of their server still provoked more patience on my end but once again the communication was horrendous and I had inquiries beyond inquiries ignored. I knew there were issues but when my PM apologized yesterday and confirmed that he left the company I knew it was time to jump ship. He admitted that my time was wasted and that nothing would come of my website. Lastly, the number to their business was changed. I was given a timeframe during the third week of XXXX of one month to view a prototype.
This merchant has taken the most unprofessional angle possible. By the grace of my higher being Ive involuntarily elected to not perpetuate a negative act because the consequences arent worth it. I just want my XXXX : what Im constantly losing weight and closing my eyes about because I believe in its endeavor. For once, doing something the RIGHT way for myself felt phenomenal, only to have its tangible feel relinquished from my grip. Miraculously, I overlooked the dissolution of XXXX without losing my XXXX mind because I believe that adversity defies our character and diligence. I really need help to right the way of XXXX XXXXXXXX by obtaining my money and domain from a business that I want to file a lawsuit against. If ANYONE on your end establishes contact with a rep of XXXX XXXX XXXX I must be notified at once to re-obtain my domain and respect!
It was a train wreck before my monies were paid and will always be ... ..
|
| 04/25/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
There is no option to completely pay off a personal loan online. The instructions state to call and there is a phone number provided. I first contacted the institution on XX/XX/19 to pay off my loan. Due to the loan amount XXXX XXXX balance ) I was told they could only accept XXXX limit over the phone. I was also told I could pay the additional principle but only online. The rep stated after that payment cleared XXXX which would take 3-5 business days XXXX, then I would be able to pay off the remainder of the loan. At that time I submitted the additional principle of XXXX. I received a confirmation number. I checked my bank for pending transactions on XX/XX/19 and did not see the principle amount. I could see another regular payment as pending. I contacted the institution with the confirmation number and was told they did not have any pending payments. I again attempted to pay the principle amount online. I received another confirmation number. On XX/XX/19 I received an email from BVVA stating the principle payment was a failed transaction. I immediately confirmed I had more than enough funds in my banking account to cover the amount. I looked online at my BVVA account and there is another regular payment pending. There is no record of the principle payment. Again, I contacted the company and was told they had no record of the principle payment - even though I again supplied them with the confirmation number. The service reo suggested I mail in the payment, which I refuse to do. There are no freestanding locations to physically take the money to pay off my loan. I believe this company is fraudulently not allowing me to pay off my loan in order to receive more interest monies.
|
| 01/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
BBVA has erroneously posted an auto loan under my social security number and has caused significant damage to my credit report. On XX/XX/XXXX I notified BBVA customer service that an erroneous entry on my credit report showed an auto loan that I did not have. After several phone calls to BBVA they promised a call back but never did. On XX/XX/XXXX I called BBVA offshore customer service ( in XXXX ) which they advised they had confirmed with the auto dealership where the loan was opened, and that the social security number was correct. I knew this was not true, so I asked the rep for the name of the dealership where the auto loan was opened. The BBVA rep gave me the information and I called the dealership and spoke to the finance manager. He confirmed the Social Security was miskeyed by BBVA. I then called back BBVA and advised them of my investigative findings. BBVA promised a call back and I never received one. Last night the rep stated that I should just get a lawyer, which is a horrible response to solving this problem. I would like to file 1 ) complaint regarding the issue with incorrect SSN displaying on my credit report 2 ) I would like to file a complaint to your executive managers regarding the false investigation that was conducted on your part. 3 ) I would like to file a complaint to your executive managers regarding every representative who promised to call me back but did not. Per FCRA law the item must be removed from my credit report immediately. The customer service that I received from this bank is horrible. All calls are contracted out to a call center in XXXX, and their customer service skills are horrible. I am not even a customer and I am glad I am not.
|
| 10/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Unexpected increase in interest rate
|
|
Web |
|
|
Hi, I was affected by COVID and reached out to BBVA after receiving a letter they were offering assistance on XX/XX/XXXX. I spent 59 minutes on the phone with them ( call log attached ) better understanding the terms of COVID relief and confirming that my 0 % balance transfer offer was extended through XXXX. I was transferred to 4 individuals who struggled to find the information but finally, the last one confirmed that XXXX was when my interest rate would increase for both of the balance transfer offers I had. I'm sure the recorded phone call would have that detail.
As you can see in the attached statement, I started receiving finance charges on the account on XX/XX/XXXX. I made arrangements to pay the balance as soon as I could as I saw that I had incurred the charges, making a payment on XX/XX/XXXX. When I received the next statement I saw that the entire balance was being charged interest even though I'd been told that I had 0 % until XXXX. I called on XX/XX/XXXX and explained the above and was told that they could not reverse interest charges but would open a ticket and that I would receive an answer within 5 business days. Today is XX/XX/XXXX and I have yet to receive a response. I've paid off my entire balance and have been charged even more interest.
Had I known I would've been charged this interest, I would've made arrangements to pay off the balance, even until financial distress. I'm reaching out because I can not get a call from customer service and feel that I've been taken advantage of under the pretense that they are helping me during COVID. I have attached a copy of my statement, call log and email confirming my COVID assistance on behalf of the company.
|
| 12/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
In XX/XX/2018, I financed a new XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. I got the loan thru BBVA. I set up online automatic withdrawal. I had problems setting it up online. So I tried over the phone. I was told I had everything set up online and all accounts, charges, settings were set.
Well, after the first month, I started getting late notices on payments in XXXX 2018. I called and doubled checked my online account. Everything looked normal and already set up. On the phone, the representative would go over my account and said all was fine, it must be a glitch. And submit a work ticket. I never heard anything back.
Then 2-3 weeks later, I would get more mail stating I was failing to make regular monthly payments on my loan to BBVA.
I once again, called and talked to a representative over the phone. Same thing. They said it was taken care of.
In XX/XX/2018, I finally went into a local BBVA bank and said I wanted to speak to someone in charge and find out why my payments were not being submitted and why the auto withdrawal was not going thru. After 5 days, it was finally straightened out. BBVA apparently had the wrong account number from my bank. I had submitted it correctly, but they kept entering one too many digits.
However, it is because of 2-3 months of NONE payments, I believe my credit history has suffered. I have a score of XXXX, as of XXXX-18. I believe this to be unfair since it was not my error back in XX/XX/2018, when BBVA made the mistake on my loan account. I wish for this to be corrected, reviewed and addressed. Since the correction, I have been late on NO accounts and fully pay all loans and bills on time with no past due or collection agencies.
|
| 05/24/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I opene d a Business Build-to-Order Checking account at BBVA Compass i n XX/XX/XXXX . I have the original paperwork and it clearly states there are no service charges. I received a letter in XX/XX/XXXX th at also confirms there are no service charges. In XX/XX/XXXX , I received a statement dated XX/XX/XXXX , i ndicating that a $ XXXX monthly service charge was removed from my account. This was the first letter regarding the account since XX/XX/XXXX . The statement describes the account as " CLEARCHOICE FOR BUSINESS ''. After making a few phone calls, I learned that BBVA Compass ha s been taking {$15.00} a month from my account for years, totalling at least {$450.00}. I have been trying for two weeks to get a statement showing the total amount that was taken from my account, and to get BBVA Compass to return the money to me. The first week resulted in a branch manager, XXXX XXXX , returning 3 months in fees and telling me that was all he could do. Last week I was directed to communicate with XXXX XXXX at BBVA Compass re garding this issue. Wednesday , XX/XX/XXXX , I sent her an email requesting an itemized list of fees taken from my account and a refund for that amount. I have not received any communications from XXXX XXXX , as of XX/XX/XXXX , other than answering my phone call to confirm she received my email request. I also aske d BBVA Compass who changed my account, when it was changed, why it was changed, and why I was not notified of the change. My address and phone number have not changed since opening both accounts. I have also received emails fro m BBVA Compass, b ut never a statement showing these fees.
|
| 08/19/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I opened a online money market at BBVA compass following a link that I will get a bonus if I put a certain amount of money. Few weeks later I asked about my bonus and I was informed that there was not bonus. They were nice enough and gave me few dollars not even the 50% that it was offered. Then, I decided to transfer some funds. To my surprise even thought this is an online account and they do not have any physical account in my state or surrounding states they charge to make any transfer. They are suppose to be part of XXXX that does not charge but not yet. They have XXXX XXXX and they charge. Then you cannot take more than $10000 a month, please this is not a CD is a money market account. Then, I decided to close my account. Too much headache. I submitted their request as stated by them, notarize letter, statement as they state: "my funds to be mailed to my address on file" and so on. I submitted the letter on XX/XX/19 and this is the day XX/XX/19 and nothing; I have not received my funds. I have called several times and they say that they are going to escalate the case. There is always escalation and when you talk to a supervisor they do not give you an id # or last name. It is XXXX or XXXX or XXXX (there is only one XXXX in a BBVC bank? hard to believe). Then, finally I see no funds on my account but there is not any email or anything explaining where is my money. I have not received any check. They have my email since when I opened the account they sent me an email. They have playing with my money half a month and I they have been only "escalating" the case and now the money has disappeared and no check on XXXX has arrived to my address on file.
|
| 10/16/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Web |
|
|
BBVA Compass advertises its Online Banking everywhere, but they do n't specify that certain products have little to no online functionality when they are trying to get you to sign up for their services. I have a personal line of credit with them and my family relocated to a new city. I had set up mail forwarding at my prior address but statements were never received at the new address ( other institutions were received ). I attempted to change my address online with BBVA, but that process required almost two weeks of them asking me to provide duplicate information as to my new address, and, more importantly, I repeatedly asked why the website indicated a place for past statements / amounts due to show up but they were always blank/incomplete for this account and no one could tell me how much was owed. They did offer to send me a copy of the statements I never received electronically, for a {$10.00} fee, I guess that is their definition of online banking. I have received several auto-dialed collection calls, but I explained to them I needed a statement or some screen on their website to see how much I owed.
This scenario was only compounded by the fact that I have a checking account opened with them specifically to pay the monthly payments on this account, but they do n't have functionality to let me set this to " autopay. '' As a result, I fear they reported me as delinquent as I was waiting to actually receive a notice from them telling me how much was owed, which was finally received last week. This is at at a time where we are looking to purchase a new home, and the potential adverse credit impact over the life of a loan will be several thousands of dollars.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
After the transition to BBVA from Simple, I've had to call support 8 times, sometimes being an hour and 3 minute wait before it just hangs up the call.
My account had an error right on the day after the transition happened, a scheduled planned transition that I've expected adequate support staff and preparation.
It has been a complete struggle with the app after finally getting in contact just to do something simple as just logging into my new account on BBVA and I really wanted to refuse a fee payment to move money out but was required to pay.
If I would of known of this horrendous customer service in which the only way for a transferring user from Simple to BBVA is a phone call to get hung up on or can't hear you, I would of instantly already started to cancel on Simple awhile they were still online. BBVA has also never offered any updates to anyone via email to inform what to do to do this transition and the false information being mismatched from this supposed transition.
I had to go online myself into XXXX to see what BBVA is doing, why my routing number was changed when both banks said it wouldn't change at all, and to just get messages about them also acknowledging issues with their support.
The entire time I'm on hold, the call keeps repeating that this surge of wait time is about PPP loans when I outright know that's not the truth at all.
BBVA should of been prepared for this transition and made their services not have this many issues for over 5 days and still having people complaining about getting hung up on customer service and really should inform all customers via email at all steps of the way to transferring from Simple to their bank.
|
| 03/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
This complaint is in reference to dispute case : XXXX with SIMPLE bank ; soon to be BBVA. On XX/XX/2020 XXXX charged my shared bank account {$9.00}. This had been going on for several months. I attempted to resolve this issue with the merchant as they did not have authorization to debit my account for that amount. XXXX had no record of our ATM/Debit card on file for any of our accounts. I believe there was still an issue on their end that was causing our debit card to continue to be charged. I had my debit card cancelled and a new XXXX issued 3 times with SIMPLE, however each time XXXX was able to obtain my card and continue to pull money out of my bank account. SIMPLE did XXXX to stop this from happening. On XX/XX/2020 I contacted SIMPLE via phone and online support and advised them of the unauthorized, fraudulent transaction from XXXX XXXXo {$9.00}. They agreed to review. On XX/XX/2020 I received a message from XXXX with SIMPLE Fraud & Disputes stating that they denied my claim for the reason : -The cardholder has established history with disputed merchant ( s ). The only reason for the established history is that XXXX had been charging my card fraudulently for the past 4 months and each claim was approved in my favor since I never authorized my card. I believe XXXX is purposefully discriminating against me because I'm a XXXX and causing me unjust XXXX XXXX and XXXX. I believe that XXXX is not taking into consideration that EVERY SINGLE claim previously filed against XXXX and their illegal business practices were approved in my favor and the stolen funds returned back to me. I want XXXX and SIMPLE reviewed and I want my {$9.00} back that was stolen from me.
|
| 10/09/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I applied for a new credit card ( XXXX Credit card ) with BBVA Compass bank few days ago and I received and activated it on XX/XX/XXXX. I registered the new card online so I can fully manage it myself. I had a credit account with this bank long ago which I stopped using since XX/XX/XXXXand was fully paid. I never used that old card and I never receive any new card. While online, I was surprised there were 4 accounts in my name and one of them has a balance of {$1500.00} ( CRC # XXXX ). I called their contact number on XX/XX/XXXX and spoke with a representative who told me to ignore it. According to the representative, the other cards showing were replacement cards. But I never received them, therefore never activated nor used them. He is quite arrogant when I insisted that I never had this card. ( But I printed all what I saw in my monitor ). I decided to cut the conversation and later called again. Next time I called on same date ( XX/XX/XXXX ), I spoke with a lady rep who said the same to ignore it. She told me it 's just nothing. I told her that if it was nothing, why is it generating current statements and even had balance. I printed the latest statement that I saw ( period XX/XX/XXXX-XX/XX/XXXX ). I told the representative to close the new account I just opened because to me, there is something wrong in their system. I asked the lady to close all account in my name because I believe there is something wrong here.
Today ( XX/XX/XXXX ), I went online to check if the account were closed but they are still there. And thus I need help in this case.
I demand that all the accounts that appears in my name be closed and information be taken off their system.
|
| 03/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Charged too much interest
|
|
Web |
|
|
I opened a new BBVA credit card with zero percent balance transfers allowed. BBVA allowed me to transfer my balance immediately after I was approved. On the first periodic billing statement I received, there was interest charged for my balance transfer In the amount of {$31.00}. I called BBVA customer service to get this corrected. The rep I spoke to explained that I was charged interest because I did it before activating my card. This is unfair and deceptive ( UDAAP ). The rep credited back the fees and told me I only needed to pay {$14.00}, the minimum calculated payment amount. I did this while on the phone with the representative and since this was a one time TEL ACH transaction, I know it was recorded ( confirmation number XXXX ). I received a past due notice stating that my payment was short by the {$31.00}. My current periodic statement shows the credit under Other Credits with a past due amount for that exact figure. I tried calling BBVA today and after 47 minutes on hold I finally got through to a representative and explained my position and how this was damaging to me ( late charges, negative credit reporting ). The rep I spoke to had to place me on hold to see what could be done. I then received an automated message that my call had ended. This is clearly a deceptive act or practice. If I was advised that my zero percent balance transfer could not occur until I activated my card, I would have waited. I was excited to start doing business with BBVA but now I wonder what they are doing. I will continue to attempt to get through to them but I can not be the only consumer being taken advantage of with their unpublished rules and poor customer service.
|
| 12/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
On XX/XX/XXXX I paid my pay off account balance of {$810.00}. After paying off what my statement indicated would be my pay off account balance I was charged {$10.00} of interest while my payment was being processed. I've had my credit card with BVVA Compass since XXXX and had never missed a payment. Due to COVID and living in XXXX county I was forced to move out of my parents home since I had to continue working and my parents have XXXX XXXX and could not be expose. On XXXX I was exposed to XXXX by my roommate. I had to quarantine and could not go near my parents home. I did not have access to my mail until recently. I received 1 letter in XXXX that my balance was past due. I called BVVA Compass immediately and asked why I was being charged. They said it was interest accumulated while my balance was being paid off. I paid the unfair interest charged after my pay off balance and the late fees accrued, to avoid getting any more fees. To top it off BVVA Compass reported the so call late payment to the credit bureau and my credit score dropped by 79 points. I called BVVA Compass for help. I asked why I had been charged interest after their online account statement clearly stated my pay off balance was {$810.00}. I tried to explain how I had never missed a payment, I was willing to set up for auto-payments, and explained my situation due to XXXX. The customer service was insensitive and stated they could not help me. It is not right for BVVA Compass to have charge interest while my payment was processing for the full account pay off balance. And for a company of this size to be inconsiderate of the global pandemic and the circumstances some of us have to face.
|
| 02/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2019 an order of tires was place with XXXX XXXX XXXX. They didn't have the tires at the shop and they said it was going to take days to get them. After some research on use tires for Semi Trucks I decided to invest in new tires instead of use ones, for safety issues. I called the shop and the credit card BBV and asked them to cancel the charge. I explained BBVA credit card that we canceled the purchase and we want it to make sure they cancel the charge, because we never got the tires anyway.
The first time customer service said they no problem, the charge was canceled. They never canceled the charge they send payment to the company. I submitted a dispute about the amount {$1900.00} and they never send me any information about that, and until this morning every time I called BBVA credit card to get information about the charge, they place my call on hold and hang up the phone at the end, it has been about 10 calls and every single time they hang up on me, only one time that I was able to talked to a manager he said he was going to work on it and send me a letter, I haven't receive anything and my statement still shows the charge. I can't find a way to resolved this issue and I can't talked to anyone because they disconnect the call every single time I contacted them. I contacted the shop but they don't want to listen to anything they said call the BBV credit card. We only received threats on writing from the Owner.
Credit Card : BBVA XXXX XXXX XXXX XXXX AL XXXX Customer services XXXX Transaction # XXXX for the amount of {$1900.00} Shop Name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX XXXX
|
| 05/11/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
My phone/wallet were stolen at a concert and my phone was used to order XXXX through my XXXX. I disputed the charges with XXXX and they found it was indeed fraud and refunded my money. The original charges were on XX/XX/XXXX and the overdraft fees were applied on XX/XX/XXXX. The XXXX charges put my account into the negative and I was given 5 separate NSF charges of {$38.00}. XX/XX/XXXX XXXX resolved my complaint and refunded the charges because they found it was fraud. I explained to my bank, BBVA Compass, what happened but they said because I had already disputed the charges with XXXX and they had already reimbursed the money, they could not put in a dispute for the overdraft fee 's. They are saying that it is XXXX 's responsibility to reimburse the charges which doesn't make any sense because it wasn't XXXX that charged me the fees. XXXX provided me with a letter for BBVA Compass explaining that the charges were fraudulent " This letter is to confirm that they did not authorize the transactions that caused the NSF fees. ". I have spoken to 5 separate managers at BBVA and even had a conference call between XXXX and my bank during which the representative from BBVA ended up just hanging up on us. XXXX is sending me a copy of the recorded call so I have evidence. After nearly 4 hours on the phone they finally gave me a " goodwill credit '' for 3 of the charges but I have explained to them that they are literally profiting from Fraud. I have been with them for 10 years! I honestly do not know what I could have done differently but I am now out {$190.00} and they can not get away with this! Please look into this and let me know if you need ANYTHING from me.
|
| 01/06/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Since I got my permanent resident status, I am banking with BBVA Compass. My relation with the bank is under two years.
Recently closed my office and immediately asked BBVA to stop payment monthly rent, to the owner of property, I made a stop payment request on XXXX/XXXX/2016, and again on XXXX/XXXX/2016.
Due to some password issue, I visited bank branch on XXXX/XXXX/2016 and enquire about balance, which was in positive. If on XXXX/XXXX/2016 branch manager showed me positive balance.
BBVA on backdate made payment of rent, ignoring my online request for stop payment and charge certain amount as overdraft protection.
Since there was positive balance so I made deposits on my XXXX credit cards, resulting bank made payment and exercise overdraft protection twice as XXXX transfers.
Now BBVA instead admitting the mistake of over sight of stop payment request, pull more money and negative balance increase.
I want to close my XXXX accounts of BBVA and wanted them to adjusted unnecessary pulled out money and refund wrongly made payment of rent.
They blocked my online account access.
There is no customer service telephone is answered, only getting the message " ALL AGENTS ARE BUSY '' and phone hang-up.
Wanted to file complainant through corporate website, but getting this message " We 're sorry, the page you requested was n't found '' When visited online chat services I am getting this message " your request has been forwarded and you will be assisted in a few moments ''. Moments they mean over one and half hours.
CFPB is humbly requested to intervene and help me to close my account and asked BBVA to issue clearnce letter once matter is resolve.
|
| 08/12/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I noticed discrepancy while accessing online account and reported to the bank immediately on XX/XX/2019. This account was active for over 10 years and has had two account holders, family. It also had a direct deposit setup from XXXX and bill pay.
Below is an automated response received.
I followed up with a phone call to report that this account was closed by a local branch without the consent or notification to either of the account holder and we believe this is fraud. The ticket was opened XXXX with a followup within 24 hrs.
Instead the online account, the card and account was completely closed.
The account was unlawfully accessed and closed.
Also, we believe this is a violation of The Right to Financial Privacy Act.
FRAUD ( XXXX ) XXXX Mon XX/XX/2019 XXXXXXXX XXXX This is an automated response.
This mailbox is not monitored 24x7, Thank you for contacting BBVA Compass Fraud Group : Customers who feel they have been a victim of fraud should contact BBVA Compass Customer support immediately at XXXX ( XXXX ) or our international line at XXXX.
BBVA Compass will never contact you to request this type of information via email or text *** For Non-BBVA Compass customers please contact your respective institution Know the Sender - Open emails only when you know the sender. Be especially careful about opening an email with an attachment which could potentially contain a virus or malware Protect your confidential information - Don't respond to any email that asks for your password, pin, social security number, or other personal information Be Suspicious of any email that sends your information and asks you to update or verify it.
-- XXXX XXXX
|
| 09/22/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I opened an account with Simple ( https : //bank.simple.com ) on or around XXXX XXXX 2016. I subsequently deposited a check for a sum of over a {$1000.00} afterwards. I was notified that it took some time for checks to clear or for accounts to be verified. I tried to use a debit card that was issued to me in XXXX on around XXXX XXXX. The card was declined. I contacted Simple and received this message " Thanks for writing in! It looks like we 're just in the process of verifying the account, so hang tight!
We will be reaching out with any updates or new information in the form of a support message. '' I was about to use the card today ( XXXX/XXXX/16 ) but wanted to save myself the embarrassment of having the card declined again especially since Simple had not gotten back to me with an update in 3 weeks. When I spoke to a customer representative at Simple. I was told once again that they will still in the process of " verifying my account '' and that no further information could be provided even after escalation. I then requested during a subsequent call that they close my account and send me my deposited funds. The customer service rep then said that while an account is being verified that they could not initiate a closure account process. Furthermore Simple then blocked my debit card over the course of these calls. Mind you I have not been able to use the card since the account was opened.I find the behaviour of this " bank '' very suspicious. They receive customer funds and have no process in place to transparently resolve issues such as mine. I no longer wish to do business with Simple and request a prompt return of my funds deposited with them.
|
| 08/29/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
On XXXX, I had a beginning balance of {$18.00}. There were XXXX debits of {$15.00} and {$65.00} and a deposit of {$120.00} processed that day. The bank processed the debits before the deposit and charged me a {$38.00} overdraft fee on XXXX. When I called customer service on XXXX, the phone rep told me that it is the bank 's practice to post debits throughout the day no matter what time of the day so if a debit comes in during the day before a deposit comes in that same day, the fee is valid. But he then credited the fee. On XXXX, I had a beginning balance of {$35.00} and a pending transaction of {$10.00}. There was a debit of {$25.00} on XXXX. On XXXX, the bank charged me another {$38.00}. When I called customer service on XXXX, the phone rep told me that it is the bank 's practice to post transactions against the available balance, not the actual posted balance in the account so when the {$25.00} transaction presented, the bank did n't subtract {$25.00} from the balance of {$35.00}, they posted it against the available balance of {$24.00} because of the pending transaction of {$10.00}. I asked for a supervisor who confirmed it is the bank 's practice to post debits before credits on the same day if the debit presents at an hour during the day before the credit presents and that the bank does pay from the available balance even though a pending transaction may never post to the account. I told him that it was n't fair to do that because a customer has no idea what time of day during the day that debit is going to present to the account and a pending transaction may never post. He told me the fee was valid and that 's the way the bank does business.
|
| 02/17/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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This is a formal complaint against BBVA USA located in XXXX, AL. This company has repeatedly violated my consumer rights under the Fair Debt Collection Practices Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable collection account on all 3 of my credit reports, XXXX XXXX and XXXX and not to mention an account in which I've asked for proof of claim and in which they have refused to validate per my request under the Fair Debt Collection Practices Act. Despite my efforts to resolve this unfortunate nightmare for nearly a year now, [ insert CAs name ] has completely ignored my communications and legal submissions to remove this inaccurate information from my credit reports. I am well aware of the many, many other complaints filed against this company for their illegal and unethical collection practices - disguising themselves under multiple business names and using ILLEGAL collection practices all across the country. Yet, somehow, this company is still in business. This company 's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.
Below would be the following dates I sent my letters to them : Letter 1 : XX/XX/2020 Letter 2 : XX/XX/2020 Letter 3 : XX/XX/2020 Letter 4 : XX/XX/2020
|
| 03/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
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Web |
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I opened my BBVA checking account on XX/XX/2017 to take advantage of an online offer the bank was promoting. The promotion details can be found below. I met all the requirements and contacted the bank via their secure messaging system. Each time, they tell me to visit a branch, however this was not part of the promotion and there are no branches near me.
You must be a new BBVA Compass consumer checking customer who has not had a BBVA Compass consumer checking account open within the last 90 days or closed due to negative balance to be eligible for the bonus.
Eligible accounts include BBVA Compass ClearChoice Interest Checking, BBVA Compass ClearChoice Free Checking, Clearconnect Checking, and Easy Checking.
Eligible accounts for residents of AL, AZ, CA, CO, FL, NM, TX include BBVA Compass ClearChoice Free Checking, BBVA Compass ClearChoice Interest Checking, ClearConnect Checking, and Easy Checking.
Only BBVA Compass ClearChoice Interest Checking and ClearConnect Checking are eligible accounts for residents of all other states.
Offer is valid for accounts opened in branch, online, or by phone Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account.
The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above. The account must be open with a positive balance at the time the bonus is deposited.
All bank account bonuses are treated as income/interest and as such you have to pay taxes on them.
|
| 09/16/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
Today Saturday XX/XX/XXXX I received a collections noticed in the postal mail that was dated XX/XX/XXXX. BBVA Compass bank had repossessed my car without my knowledge then sold my car just a few days after my monthly payment. They claim the car was sold for {$10000.00} the remaining balance on the car loan contained within their info is {$12000.00} So that leaves a remaining balance of {$1500.00} along with fees involved with repossession. That being {$1700.00} so Compass bank is asking me within the mailed info to pay {$3300.00} I feel is that they owe me. I had spent {$1000.00} for a brand new set of tires including an alignment. I had also done needed maintenance such as a coolant flush and fill. Along with transmission flush and fill and other services to the car. I put {$2000.00} dollars into the car for maintenance and improvements. Also my prescription medicine that was left in the car was never returned to me. That was a new bottle and unopened. That is around {$1700.00} for a 30 day supply. Also I had placed {$4000.00} dollars as a down payment for the car. The day after Compass bank repossessed the car they contacted the GAP insurance company and closed the GAP insurance policy and kept the refunded amount of money that was used to opened the GAP policy. I also did not have my pair of eyeglasses returned to me they were XXXX framers and lenses they cost me {$600.00} dollars. So that I had used pretty much all my money on this car and Compass bank is expecting me to pay them {$3300.00} They sold my car 2 days after my monthly payment. I just can not afford another car and I will not ever do any form of business with them ever again.
|
| 12/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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Compass Bank approved me for a loan modification in XX/XX/2017. I asked them for a break down of the numbers to show how them came to the balance owed for the loan modification document. They stated that I would see the numbers when I signed the loan modification paperwork. I went to the bank to sign the modification papers and review the figures. All the bank had was the modification documents. I called the department I had been dealing with and could not reach anyone. I went ahead and signed so as to not lose my home and continued to try and get the numbers from Compass Bank. I never received the figures and when I received my first mortgage statement it showed my first payment due in the amount of XXXX and stated we have referred your account for foreclosure. Again I call and can not reach anyone. I went to the local bank and they said there is nothing they can do nor could they take my payment that I agreed to on the modification papers. This continued on month after month with my payment going to XXXX and each month just kept going up and I couldn't get any help. Then Compass Bank starts foreclosing on my property. I emailed Compass Bank 's attorney and they could not help nor would Compass Bank. They said apply for another modification. They would not even address the questions nor the issue. Then I sent in the request for loan modification just to save my home and XXXX XXXX states its too late I needed to pay thousands of dollars XXXX or XXXX I can't remember because she kept changing the figure or they will not move the sale date. Still not addressing the payment issue. Therefore I had to file Bankruptcy so as to not lose my house,
|
| 12/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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To whom it may concern, I am submitting this complaint to inform the CFPB and Executive Leadership at BBVA on the horrible experience I received with my mortgage loan that settled XX/XX/2020. My wife and I were misled from day 1 during our initial discussions with the loan officer which has resulted in financial harm.
Here are the facts of the complaint : 1. We began discussions with the mortgage officer in early XXXX as my wife and I were actively looking at properties. At that time, my wife disclosed that she was a XXXX XXXX and that our desire was to use her commission towards a portion of the down payment so that I didn't have to sell stock and take short-term gain which would have a significant tax burden. Further, we had discussions that if we couldn't do it then we would lower the sales price less the commission offsetting the taxable income. The loan officer assured us that they do this all the time.
2. The application was completed in mid- XXXX where we again expressed our desire to use my wife 's commission towards part of the down payment. And again, the mortgage officer said no problem ( we have emails to this regard ).
3. During the underwriting process, we were asked for a gift letter from my wife gifting her commission to me as i was the only borrower on the loan. This which was provided as an underwriting condition.
4. The day of closing we find out during final underwriting review that we couldn't use my wife 's commission. Thank XXXX, I had already sold some stock and had the available funds to close. If I wouldn't have we would have missed escrow breaching the contract and causing downstream impacts to the sellers.
|
| 01/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
It is very simple I had a secured credit card with BBVA ( at that time Compass ) that was opened in XX/XX/XXXX and it was closed in XX/XX/XXXX after I was unable to make the payments and had discovered a family member had been using it incorrectly, which I did not know for about three months. It was charged off sometime late XXXX or early XXXX, not sure of that exact date.
Fast forward to XX/XX/XXXX, my XXXX ( only XXXX ) began reporting the account status as open out of nowhere, I have no clue why or what happened of course I then began a course of disputes with XXXX and arguing with them because I assumed maybe it was a glitch with there system, then after getting no where with them and every time BBVA confirming the accuracy of the reporting, I began hunting down who to contact at BBVA since I no longer had the full account number any longer or where to begin, finally I was able to get through on some XXXX phone number and the rude agent reluctantly gave me my full account number and this email as the ONLY way to contact the dept that handles these matters, XXXX! I began communicating on XX/XX/XXXX and was assured it would be sent over to the dept that handles the credit reporting and fixed, I have contacted them multiple times and still no action/response, and of course you will see with the documents I attached they were careful to encrypt their responses so I am unable to supply copies of that!
This account is reporting 4062 % credit usage on my XXXX, I am trying desperately to correct my irresponsibility and to carefully watch my credit on a go forward as to correct bad ways and improve my status '!
CAN SOMEONE PLEASE HELP!
|
| 07/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
BBVA Compass bank provided me with misleading information about the funds in my account, which caused me to overdraft and be charged over {$120.00}. Between XX/XX/2018 and XX/XX/2018, I initiated 4 transactions relying upon the account information provided to me on their mobile app. Both thof available balance and posted balance were the same and indicated I had funds. Upon making these transactions throughout the weekend they were not even showing as pending in my account until XX/XX/2018. I dont not believe I should put be charged NSF fees having relied on the erroneous account information they provided.
Further, in my previous interactions with the bank, they told me to set up overdraft alerts so that I wouldnt be charged so many NSF fees. Their alerts are useless becaus 1 ) the transactions dont even show as pending into the account until a few days after making a transaction ; and 2 ) the email and mobile alerts dont even alert you until almost 48 hours after the account would go negative. Every bank Ive previously had would show pending transactions that have a {$1.00} hold in the account. This bank doesnt do that ( despite showing a pending account balance ) and deceives their customers in order to charge them grossly unfair overdraft fees.
On XX/XX/2018 I spoke to a banking representative and unsuccessfully asked to reverse my NSF fees. During the conversation I asked them to opt me out of courtesy overdraft payments so that I can stop incurring their rediculous fees. On XX/XX/2018 and XX/XX/2018, they have charged me {$96.00} in NSF fees. They told me these fees would stop and that the transactions just wouldnt authorize.
|
| 12/12/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
|
|
I contacted BBVA Compass Bank on XXXX/XXXX/XXXX notifying them that I traded in the vehicle to XXXX XXXX XXXX XXXX and provided them with the following : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX Phone XXXX XXXX My payment was n't due until XXXX XXXX, XXXX, so they had plenty of time to contact the dealership and provide the proper payoff amount. In the meantime, XXXX XXXX called Compass Bank with a payoff amount and the automated system stated that it was good for 10 days. XXXX XXXX overnighted a check for {$25000.00} on XXXX XXXX, XXXX and I asked XXXX XXXX if I needed to make a payment to Compass Bank and he told me that I did n't because I no longer owned the vehicle. I called Compass Bank on XXXX XXXX, XXXX to see if they had received the payment and they claimed that they did n't, meanwhile I kept receiving calls from Compass Bank regarding payment and when I inquired about the funds that were overnighted by XXXX XXXX, I kept getting the run around. Actually, it took them over a month to find the funds and although the account it paid in full, they reported my loan delinquent 30 days even though they had the funds in hand. I 've had nothing but problems with Compass Bank and I 've reported them several times because of their lack of concern, misappropriating funds, and some would say incompetence. I want this resolved quickly and I want them to remove that report from all credit reporting agencies. They are being spiteful because I ended my business relationship with them. I simply just got tired of the run around and the unprofessional behavior as well as unknowledgeable personnel that I always had to deal with.
|
| 04/11/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I opened a personal checking account with BBVA Compass under a promotion that earned me a bonus after my first direct deposit from my employer. After XX/XX/XXXX I moved my direct deposits to another bank. On XX/XX/XXXX I received an email that I could earn {$50.00} just for setting up and receiving a qualifying direct deposit to my account ( it specifically mentioned last 4 digits of my account ). It said that I need to set up and receive your qualifying direct deposit ( s ) by XX/XX/XXXX to qualify and once one or more electronic direct deposits from an my employer or a government agency totaling at least {$500.00} post to my checking account BBVA Compass will deposit {$50.00} to my checking account within 60 days.
I had 2 direct deposits of more than {$1300.00} post to the account. First one posted on XX/XX/XXXX and second on XX/XX/XXXX. Both these were from my employer. Few days back I called them about bonus and I was told that I have met the condition and my bonus will post within the 60 days from XX/XX/XXXX. I was told if it does not post then I should call them to get it added manually. I called them today and now they are saying I am not eligible for bonus as the direct deposit I received is from the same employer as last year! This is the most weirdest thing I have heard. Now they want me to change employer in order to get {$50.00} bonus! I tried to reason but to no avail. I asked the representative to connect me to a supervisor but after putting me on hold for sometime I was told all supervisors are busy and there is no one available to talk to me. I was then told someone will call me in sometime but nobody called me.
|
| 05/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
My checking account was migrated from Simple Bank to BBVA on XX/XX/2021.
After learning BBVA charges NSF fees, which Simple did not, I elected to close my checking account.
On XX/XX/2021, I logged in online and attempted to transfer the remaining funds out of my BBVA checking account. BBVA 's online account access gave me three options to transfer out my funds, an electronic transfer ( ACH ) with a {$3.00} fee, a wire transfer with a {$15.00} fee, or a transfer service named XXXX with no fee disclosed in the transfer section of BBVA 's online account access.
I attempted to register for XXXX and was given an error indicating I already have a XXXX account ( there was no option to log in to an existing account ) and instructed to call BBVA at XXXX XXXX ) XXXX.
I called XXXX and reached several non-native speaking English representatives that could not understand me when I explained I wanted to close my account and needed options to get the funds out. One representative proceeded to go over my transaction history, and another proceeded to discuss NSF fee policy, despite me never having inquired about either. The last representative agreed to transfer me to a native English speaker, and then hung up on me.
It is my feeling that BBVA is purposely making it difficult to close my checking account by requiring the account have a XXXX balance prior to attempting to close the account, charging fees to transfer funds in attempt to discourage clients from closing their accounts and staffing their related phone assistance line with non-native English speakers, something I am certain they do not do for all account servicing phone lines.
|
| 12/07/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
On XX/XX/2019 I made an electronic payment to BBVA credit card. My balance in the statement was only {$21.00}, I overpaid them {$170.00} more. On XX/XX/2019 I called to request a refund, customer service asured me that a check for that amount should reach me in 7 to 10 business days. The ticket # created XXXX. On XX/XX/XXXX called again about same issue, they said money was paid electronicly back to my account through a third party called " Free check '' I assured them that they told me that they could not do it elctronicly because I did not have a checking account with BBVA, after going throug a rollercouster with phone transfers, a customer service name XXXX assured me that she was going to do it right, because I asked to talked to a supervicer, she said the same, I should receive it in 7 to 10 businesd days. XX/XX/2019 called again spoke with XXXX, he said the same tha my money was sent to check free and nothing they could do about, asked to talked to a supervicer, waited 30 minutes or so, finally a superviser named XXXX came to the phone, said sorry your money was paid XX/XX/XXXX through check free, nothing we can do about it, is something that is happening all the time, sorry nobody explained you that we returned your money the same way it came through and check free has it or your bank need to follow up on that. She said that she called them in the mornig about another case because is happen all the time. Case # XXXX. Went to a BBVA branch to see if they could escalate my issue, but he just called customer service told him the same, he told me the same follow up with your bank because they paid your money. No help either.
|
| 11/30/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Servicemember |
|
BBVA Compass XXXX signature card statements from : @ XXXX, XXXX through XXXX XXXX, XXXX BBVA Compass XXXX signature card BBVA Compass XXXX XXXX XXXXXXXX XXXX, AL XXXX XXXX XXXX XXXX, XXXX BBVA Compass XXXX signature card BBVA Compass XXXX XXXX XXXX XXXX, AL XXXX XXXX BBVA Compass ( both listed locations ) send me statements and complementary checks.
This is the letter that I have sent both locations : Stop sending me BBVA Compass checking/saving account notices. I do not have a BBVA Compass account.
Stop sending me BBVA Compass XXXX Signature statements. I do not have a BBVA Compass account or BBVA Compass XXXX Signature card.
In writing, please respond to me and : 1. verify that I do not have a BBVA Compass account.
2. verify that I do not have a BBVA Compass XXXX Signature card.
3. verify that BBVA Compass has notified its credit rating services that I neither have, nor have requested, a BBVA Compass XXXX Signature card and that my request to stop these correspondences from BBVA Compass does not, and should not, affect my credit rating.
On XXXX XXXX, XXXX I received a BBVA Compass letter from BBVA Compass XXXX XXXX XXXXXXXX XXXX, AL XXXX. The letter " per your request, we have closed your XXXXBVA Compass credit account. '' XXXX XXXX, XXXX I received another XXXX Signature care statement. It seems that my information has been transferred to another branch and it starts again. This appears to be a XXXX XXXX scam with fictitious accounts. Additionally, neither of the statements has a complete account number - the last four digits differ from each location but the Customer Service phone number is the same and useless.
|
| 05/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I stopped using the account towards the end of 2019 but it remained open. I didnt realize some transaction must have caused my account to have a - {$10.00} balance. I realized that in XXXX and initiated a transfer from my primary account for the {$10.00}. That was sent on XX/XX/XXXX. The account was actually closed on XX/XX/XXXX. Additionally a deposit was attempted by the IRS on XX/XX/XXXX in the amount of {$1200.00}.
I began contacting the bank Simple ( BBVA Compass ) on XX/XX/XXXX to ask if there was anything that I needed to do since that account was closed. I was initially instructed that the process to return the funds often took XXXX business days. After XXXX business days I called Simple back because I did not see the funds back in my primary account XXXX XXXX XXXX. I was instructed that the funds had been retuned and I needed to contact XXXX. I did, they indicated that they had not received the funds back and they couldnt do anything until they received the money back from Simple. Ive called Simple several times to be told there is nothing that can be done, they dont have the funds and would have bounced back to the sender. I have also sent support messages so that some of the interactions are documented. On XX/XX/XXXX I spoke to someone at the IRS who was able to place a trace on the deposit and found that it was sent to Simple and not returned to the IRS. On XX/XX/XXXX I contacted Simple again to let them know that the trace had been completed and to ask for some assistance in locating the payments. I spoke to someone named XXXX who was incredibly rude and just hung up on me while I was explaining the situation.
|
| 06/22/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I have been trying to deal with this since XX/XX/XXXX, but this still hasn't been fixed. I set up an automatic payment in XX/XX/XXXX, which was never set up until XX/XX/XXXX. After setting up the autopay in XX/XX/XXXX via email, I assumed that would take care of minimum payments. However, it wasn't set up as promised, and I was charged a late fee because of their inability to set up this automatic payment. They waived this fee in XX/XX/XXXX. Then I was told that the automatic payment would go through. And guess what, it didn't again. So I missed the next payment too, and I was charged another 2 late fees even after multiple calls. During all these calls, I was told that the late fees would be waived, but they still weren't, nor were the automatic payments set up. Then finally the automatic payment was set up on XX/XX/XXXX, but I was still waiting on the refund of the 2 late fees. One was refunded, but the second wasn't. When I called back, I was told that they couldn't refund it, even though on the previous call they did tell me they would. Not only that, but they have been charging me interest on the late fees which they have not refunded. After talking to them for half an hour today they finally told me they will not be refunding the late fees, even though it was due to their fault that even after setting it up in XX/XX/XXXX and following up with multiple phone calls totalling to many hours of time, this was still not resolved. I feel that this is utterly unprofessional and I should be refunded the late fees since it was their inability to set up a simple thing like autopay that caused this whole mess in the first place.
|
| 07/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
On XX/XX/XXXX I received a call from Compass Bank BBVA regarding a past due payment on my account. I scheduled a payment to pay the balance in full on my credit card, {$1000.00}, on XX/XX/XXXX using the Compass App. I had transferred {$1000.00} from my checking account at XXXX to Compass Bank on XX/XX/XXXX in order to make the {$1000.00} payment on XX/XX/XXXX. When I talked to the customer service representative on XX/XX/XXXX, he indicated the payment was never received and that it was likely a bank error. As a result he waived the late payment fee and processed the {$1000.00} payment.
On XX/XX/XXXX, three days after my credit card payment was due on XX/XX/XXXX, Compass BBVA reduced my credit line from {$9200.00} to {$1100.00}. I explained to the customer service rep that I wanted my credit line restored to the {$9200.00} because 1 ) the missed payment was the result of a bank error and 2 ) the payment was only 3 days past due. He assured me he would submit a courtesy request to have the credit line restored. I have contacted Compass twice more since that time to inquire about my credit line. Each time I am told it is under investigation.
I have had my credit card with Compass Bank since XX/XX/XXXX and have never once missed a payment. In fact, I rarely use the credit card. Prior to the {$1000.00} charge I made in XX/XX/XXXX, the account had not been used since XX/XX/XXXX. Further, the payment, again which was late due to no fault of my own, was only three days past due. As a result of the Compass lowering my credit line, my credit score dropped several points, effecting my debt to income ratio and credit utilization.
|
| 06/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Summer XX/XX/XXXX my then spouse-XXXX XXXX- & daughter XXXX , and I made plans to return move from XXXX XXXX-our home of 10 years-to XXXX XXXX . XX/XX/XXXX I had already made plans to move my inheritance from XXXX XXXX XXXX ( XXXX XXXX broker ) to same in XXXX. XXXX trust account numbers begin differently from those of XXXX & of course XXXX wouldnt be my broker any more. Please see first page where I mailed copy to XXXX asking why my Moms IRA from Compass had not been put into an account like other parts of the trust had been in XX/XX/XXXX.Mom- XXXX XXXX XXXX-had passed XX/XX/XXXX, in XXXX XXXX.My Dad had died XX/XX/XXXX, and the trusts had been from his retirement, passed to Mom. I came across these old Compass papers XX/XX/XXXX, and wondered 2 things:1. ) where did the remaining $ 4K + in assets go and 2. ) why didnt I get the $ 15K+ payable to XXXX that was mailed ( I guess? ) from XXXX Compass, to our XXXX address, XX/XX/XXXX. I called Compass Trust XX/XX/XXXX, asking about both monies but I was told that Compass closed the IRA account by that number on XX/XX/XXXX. And Compass was not going to perform further research to help me locate a LOT of missing funds.. I also- XX/XX/XXXX- called former broker XXXX XXXX in XXXX ( I didnt get reply from him to my top page question in XX/XX/XXXX, ) who now is a XXXX XXXX broker , but Mr XXXX failed to call me back.I had a fiduciary trust in this money transfer, and I saw, at the time, no need to question the bank or brokerage actions. I didnt even know about the Compass trust, anyway.I want both the $ 15K+ payable to XXXXback and $ 4K+ remaining assets back. Thank you.
|
| 02/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
Date Applied : XX/XX/XXXX Promotional Bonus : {$1000.00} cashback after {$4000.00} in 3 months ( promo was pulled back on XX/XX/XXXX ) I applied to BBVA XXXX credit card on XXXX but it took 60 days for them to tell me that BBVA made a procedural error and my application was canceled. I was initially told that it will take 5~7 business days to get the decision. I kept calling BBVA multiple times to follow up with my application status after the waiting period passed but the bank kept telling me it is pending due to heavy volume of application. In the meantime, other applicants heard back within 10 days. 4 weeks later, I called the banker that I worked with and he requested for my DL and SSN since bank had to verify my information. I sent the documents on XXXX but received no call back until I called the banker back on XXXX. He said my application was canceled not due to my credit history but because of BBVA 's procedural error. One of the departments claimed that they did not receive my DL and SSN. The banker admitted that it was BBVA 's fault so told he would contact his credit specialist to reconsider my application but no call from him for 3 weeks. The application left a hard inquiry on my credit history but BBVA has not fulfilled its part as a credit card issuer for making procedural error.
I filed complaint through BBB but BBVA 's response was my application date is XX/XX/XXXX which I never would have applied since the promotional offer had been expired at that time. BBVA claimed it sent a letter regarding the denial but I did not receive anything. There is literally zero communication with the customer.
|
| 11/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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On XX/XX/2019, my husband accessed his payroll companys website to determine how much his paycheck on the following day would be. He noticed that he could not see his paystub, which was unusual. He tried to contact the payroll company and was unsuccessful getting answers to this oddity. On Friday ( XX/XX/XXXX ) he did not receive his direct deposit. He informed his employer and his employer issued him a paper check. He used the mobile deposit function of our shared account with Simple Bank ( parent bank BBVA Compass USA ) to deposit the check. That evening, a message was sent to our mobile app notifying us that the funds from the check were being held and would not be available for five business days. I called the bank ( Simple ) and informed them that I understood mobile deposits carry a higher risk, but that if they would a ) look at the history of deposits, this deposit aligns with the direct deposits received every Friday from the same company and b ) a phone call could be made to the issuing bank to verify the deposited check. Furthermore, during my phone call I was informed that {$200.00} of the deposit would not be made available after the first business day following the deposit. For clarification, this deposit nor our account meet the requirements of exceptions to funds availability as outlined in Regulation CC 229.13. The check was not previously returned, it is not a new account ( neither the account the check was written from nor the account the check was deposited into ), the check was less than {$5000.00}, nor did the check/account meet any of the other exceptions provided for in regulation CC.
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| 02/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX, two days prior to closing, I was informed that I was over the income limit for BBVA Compass ' Home Ownership Made Easier mortgage, and that the child support that I receive had been factored into my income. I was officially informed that my loan was denied on XX/XX/XXXX.
At the beginning of the application process, my loan originator completed the loan application on my behalf, entering information based on questions she asked me via telephone. The initial disclosures and Uniform Residential Loan Application that I received electronically for e-signature only referenced my income from employment. That application did not and should not have included child support in the other income section, as I was never asked if I wanted to include it as income. Child support became a factor when my loan originator emailed me on XX/XX/XXXX asking for my Divorce Decree and subsequently, emailed me asking " Do you have the paperwork for the child support income? The divorce decree or court order for the child support? ". I replied providing documentation for both, not knowing that by supplying these requested documents, BBVA Compass would themselves decide to include the child support as income without asking me if I wanted to do so!
To date, I have spent over {$2000.00} related to this transaction. Some of those losses ( especially BBVA Compass ' fees of {$500.00} for an appraisal ) could have been avoided had BBVA Compass either not taken the liberty to include my child support as income without my consent or verifying my income-related documents to assess my eligibility much earlier in this process.
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| 07/16/2017 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
Servicemember |
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on XX/XX/XXXX -I have screenshots of transactions- simple dba bbva compass was notifed of a dispute w XXXX that the hotel kept giving me XXXX about and refused to refund the charge over. ( I had no issue w XXXX XXXX XXXX reversing a similar charge. ) two weeks have gone by and no money has been returned to me as per the visa agreement. now bank wants to close the account w my social security going into it. funds have not been reversed to me, nor was i given an eta on the funds reversal. I was XXXX w a 2 month wait. It doesnt take 2 mos to give money back to the consumer. usually its under a week. now I have to sue for XXXX because of this. I do not take cellular harassment about things discussed in writing, -electronically or otheriwse- in attempts to dodge legal responsibility very lightly. they were told not to call me and I have multiple calls from washington state. ( 205 ) ac.
XXXX
both companies are scam artists and factually provide no corporate escalations contact information. simple is out of XXXX , not washington state, where they were headquartered.bbva compass bought them out. they harass customers, despite being told calls were not being taken. these are unlawful retaliations.
XXXX
banks that can not uphold visa agreements should not be on thier network. this is the second bank i have had XXXX with. XXXX is the first.
XXXX
I repeat my demand to the bank for payment-and deny them the right to close an account that social security benefits are going to. Should they continue to close the account wo permission, they will be sued for any missing XXXX payments.
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| 05/26/2021 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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BBVA Bank in XXXX, Alabama, is an absolute outrage, and shocking to the conscious. In XXXX, XXXX, someone opened an account in my name and deposited and withdrew {$5000.00}. It was Identity Theft. I am on Social Security and S.S. notified me in XXXX, XXXX that this account was opened in my name I immediately notified BBVA, the FTC, the IRS and the local Sheriff. One year later S.S. notified me that they would begin to deduct {$95.00} a month starting XXXX, XXXX to repay S.S.
BBVA bank first put me through a worthless, futile year of trying to report this fraud by phone through their lying, incompetent phone reps. Then BBVA put me through a 3 month worthless, futile period of trying to report this issue by confidential email through their lying, incompetent email reps ( I uploaded notarized ID Theft documents, color copy photo documents of my birth certificate, social security card and state photo I.D . with a notarized affidavit of my motor vehicle change of address ). At the end of all these lies, BBVA informs me that I have to submit all documents through regular mail.
This bank is a total scam bank. First they will send you through their worthless call center. Then they will send you through their worthless confidential email. Then thewill XXXX UP on your actual mailing address and list the WRONG MAILING ADDRESS. I received a scam email from them from their confidential email system which they stated my actual physical address, but I do not receive mail at this address. I RECEIVE MAIL At MY P.O. BOX AND I HAVE TOLD THIS TO THEM OVER AND OVER AGANI. This bank is a fraud in every way possible!!!!
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| 08/24/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
Older American |
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My elderly father and his wife have health issues and are no longer able to manage there financial affairs.
I went to BBVA Compass on XX/XX/XXXX with him so i could also be assigned to his checking account. Once i looked at his account, i noticed a monthly charge of approx {$80.00}. on XX/XX/XXXX I inquired about this and BBVA said they have overdraft protection and they owe {$1900.00}. I also asked how much interest BBVA charges and they said it's 21 % APR.
I asked my parents and they had no idea they 1 ) owed {$1900.00} ( no where on their bill does it show this outstanding balance and 2 ) they have no idea they were paying 21 % which seems to be a hefty and unnecessary charge.
After going into a Compass Bank branch in XXXX on XX/XX/XXXX @ XXXX to ask about waiving the finance charge, the teller said i had to call. after more than an hour explaining my plight, they said they were unable to rectify my problem without first paying the entire {$1900.00} so they could close the account. I reiterated my problem wasn't with paying the principle but the interest. They said they could connect me to my branch and they can take care of it. I was transferred to XXXX XXXX XXXX XXXX TX XXXX location and they told me i must come in to their branch ( which is over 45 minutes away ).
They have been charged {$540.00} in interest in XX/XX/XXXX and {$260.00} in XX/XX/XXXX. I only want the interest charge waived and I will pay the principle. My parents have been getting charged by BBVA for over 10 years @ 21 % interest without knowing and dare i say, being told they are being charged this high of an interest rate.
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| 01/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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On XX/XX/XXXX I received a push notification on my phone of a charge for {$140.00} being approved on my card. The next day I saw the charge on my card from XXXX XXXX along with a foreign transaction fee of {$4.00}. That day, XX/XX/XXXX, I called to dispute the charge with BBVA USA ( Formerly BBVA Compass Bank ) which they responded quickly to close the account and issue a new card. Upon receiving the new card BBVA had transferred both charges to the new card. I called on XX/XX/XXXX to dispute those charges being transferred which caused them to let me know it could take 30-90 days for the charges to be removed from the account, pending the dispute being resolved in my favor.
XX/XX/XXXX I called again and spoke to someone in the States and they understood my plight. On ( approximately ) XX/XX/XXXX I received a letter that the dispute was resolved in my favor and on XX/XX/XXXX I received a credit followed by a debit for both amounts. This caused me to call the bank again on XX/XX/XXXX to get in touch with someone who understood my plight.
XX/XX/XXXX a charge is sent to the prior card number. I call the bank again and they inform me that I don't owe the money but it will sit on that " closed '' account. This still shows as me owing the money for a disputed charge resolved in my favor.
I can't help but wonder if I am just dealing with inept call center agents that don't understand basic accounting or if the BBVA USA bank is " padding '' their liabilities for the purchase of their institution by XXXX XXXX out of XXXX. Either way I am unable to resolve this situation with them and need assistance.
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| 11/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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From the time of application our closing date was always XX/XX/2020. Our closing was delayed 21 days due to not only processing delays but also caused by the COVID 19 pandemic, which slowed down the SS Administration and we were forced to stay in a motel for the entire time, costing us {$2100.00}. In addition, we had 2 ( two ) 26 ft XXXX trucks and a trailer which cost us {$3500.00}.
When the appraiser went out initially and was at the property, he got a call and was told it was cancelled ( this is per the listing agent ), then the appraisal had to be reordered, which caused even more delay. There was a condition for a judgement to be paid prior to closing that our realtor asked from the time the conditions were received if it could be paid at closing as it would need to be paid from the proceeds of the sale of our home. They did not respond until the day before closing and had to get an exception to get this moved to an at closing condition.
We were never contacted by the loan processor until the very end and tried to go through the Customer Service area to request reimbursement for above expenses totaling {$5600.00}. We feel BBVA should reimburse us 100 % to make us whole for this horrible experience.
We submitted the receipts to the BBVA Customer Service Experience area. We were contacted by XXXX XXXX was told that the appraisal being cancelled was our fault, which caused the delay. We did not cancel the appraisal and feel they should have to take responsibility for the lack of communication and processing delays, emotional and financial distress they brought on us during this process.
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| 10/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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When making a loan with a down payment of less than 20 %, an additional cost called the PMI was included and a charge of {$220.00} per month ( as additional insurance ) 4 years ago ( XXXX ) I made an investment of {$100000.00} in a new building on the property. Which considerably increased the value of it and 1- Two years ago ( XXXX ) I paid for a home appraisal to evaluate and eliminate the amount of {$220.00} from the PMI.
I requested a list of certified home appraisal companies by the bank so that I could choose the company and they arbitrarily sent a home appraisal that I evaluated in favor of the bank and the number was below and they denied the request to reduce the {$220.00} A copy of the assessment, the calculations and a letter was requested because he had refused and they never sent it.
2- Since XX/XX/XXXX I have called twice requesting the bank : A- overpayment reports in the escrow account B- Debt balance analysis with the assessment for the elimination of PMI {$220.00} always indicates that they are going to be sent to me and they never send it.
Comment : The payments issued in the two years have already reached the estimated total of 80 % of the appraisal of 2 years ago. In addition, the property acquired value in those two years with a community of around more than 3000 new houses. I do not see that the bank has the intention to evaluate this request and looks for excuses not to eliminate this additional charge of {$220.00} If i am wrong just we need the paper to explain to me the calculation. the the bank have the responsability to show me that document from the beginning.
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| 01/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Problem with balance transfer
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Web |
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On XX/XX/XXXX, I requested a balance transfer due to a 0 % APR offer from my BBVA credit card to pay off my XXXX XXXX credit card for {$890.00} which posted to my BBVA credit card on XX/XX/XXXX. A few weeks later, I noticed XXXX XXXX had not been paid and contacted BBVA. They told me to allow up to 30 days ( absurd ) for XXXX XXXX to receive the funds. I waited 2 more weeks and contacted BBVA again to let them know XXXX XXXX was still not paid off. They opened a ticket to do research and found that the balance transfer was sent to XXXX. I DO NOT have a XXXX account! After another month went by they said once they contacted and received the funds back from XXXX, they would credit my card. I have contacted BBVA several times in the last 4-5 months that this has been going on, on numerous occasions and I keep explaining every time and am getting the runaround. Today alone XX/XX/XXXX, I have contacted them 6 times and spoken to 5 people, twice got disconnected, so would have been 7. I have been paying on 2 credit cards, XXXX XXXX with interest for 5 months for no reason. I should only be paying BBVA. Now theyre telling me to contact XXXX which I did like an XXXX knowing they couldnt help me because I dont have an account with them. One of 2 things needs to happen as Ive explained to BBVA today, one, my BBVA credit card needs to be credited or two the transfer needs to be sent to XXXX XXXX like what was supposed to happen in the first place. Oh, and by the way, I have had a few ticket # s which they always seem to close. They closed one today and opened another upon my request. PLEASE HELP!!!
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| 06/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Back in XXXX of 2018, I applied for a home loan with BBVA Compass, when my income was three times less than it is now, and I got approved, but we were not able to close due to some FHA stipulation on gifted money. I was told by Manager XXXX XXXX, that in six months I could get the loan. I recently re-applied for the home loan with again, but this time I got deny, although my credit is XXXX and my income is much 3 times higher, I still got deny. The loan officer XXXX XXXX said the reason was because on my taxes the financed property does reflect as my primary residence. I asked to have the loan re-processed as an investment property instead, but I have not heard from anyone on the matter. The loan officer said she will re-summit the application as an investment property, but I have inquired on the status by emailing my loan officer on multiple emails, but she has not updated me with any information ; whether the application is being reviewed or no. I have also tried to reach out to the loan department manager XXXX XXXX on many many occasions, but he has not been professional enough to acknowledge my calls or have someone else follow up. I dont know what to think about BBVA and how inconsistent this bank is regarding costumer communication. Two days ago I called and spoke to a XXXX XXXX and she sworn to me that she was going get more information on the matter, and that she will get back with me herself or someone else, again, no communication. I havent heard from her or anyone. This bank lacks communication quality and has a very poor customer relations.
Loan application number is : XXXX
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| 01/08/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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On the day of XX/XX/2018 I noticed that my account had been hacked or something it was over drawn {$840.00} Im sitting in my living room with my son and my boyfriend watching tv I looked in my wallet to see if I lost my card no its in my possession ( still is ). So I called Bbva Compass Bank started the process and they told me the account was then blocked but at XXXX XXXX XXXXt it went from XXXX to XXXX another charge on my card had been used again Im still home. The next day XXXX XXXX was supposed to be a happy day for me and my family Im stressing out because with the fees and all my account went from XXXX $ to XXXX I kept calling every single day I have my dispute number ( XXXX ) I specifically told them about nine gas stations and the man at this time said he updated it so that the investigators would see my update on. Again like all banks they say you will see a credit in 10 business days and today is the tenth day I was promised a credit my account is not even handled I didnt receive anything no emails no letters no nothing I have to pay rent daycare etc Ive been putting things off due to this inconvenience to me and my family Ive loss sleep cant eat because of this termoil that this bank has caused me. I just want what is rightfully owed to me so that me and my family can move forward. I will not be banking with them anymore due to this and due to them not be truthful with me from jump Im only XXXX with a XXXX year old boy Im raising him by myself I pay rent by myself I pay for everything on my own I thank XXXX for my boyfriend mom and dad for helping me but this has to end now.
|
| 02/15/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
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|
Web |
Older American |
|
Called BBVA Compass XXXX with a simple request : XX/XX/15 Over an hour stupid talk trying to get them to show me on either my statement or online where it shows the interest free promotion I am on and the deadline in writing that I could trust to be accurate and binding. They admitted it could not be found. Then that they will try and see if perhaps if allowed it could be emailed to me but it would take 3 to 5 days but not sure it could be done. I tried to hold for a supervisor but after over an hour with tons of additional stupid talk they said they would call back in XXXX min. They never did.
XX/XX/15 Called again asking the same info to be shown to me on their statement or online but they still can not show me that. I mentioned filing a complaint and after a long hold time was then told they would mail it to me in 7 to 10 days. They could not email it to me today and I don't trust that I will ever get a letter. But that gives them another 10 days to blow me off.
Being that I almost missed my 1st payment because I did not have a statement or their address to send it to and it also took a long stupid talk call to get that info, I have come to the conclusion that this company is trying to trip the public up into losing the interest free offer after they have paid 3 % to get a balance transferred. And note too that so far I am on time and still have the interest free offer but I don't trust they will hold to their offer if I don't see the date ending printed somewhere. All my other credit cards that I have done this with will have it listed on their statements and online too.
|
| 03/23/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
Servicemember |
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On XX/XX/2018, Simple Bank associated with BBVA Compass bank reflected an incorrect available balance on my account of {$200.00} which was incorrected as my account was at a low/negative balance at that time and all prev purchases were still showing either pending or cleared and no transactions were missing from my bank lender showing no indications that a previous transaction didn't post or deduct fund from my account and this issue showed to be a system issue from Simple Bank not accurately reporting my current and up to date balance. Because of their system incorrectly determining my correct balance their system allowed a pre paid card previously set up on auto payment and attached to my account via a debit to deduct funds multiple times without my authorization or any funds available in the account to cover said transactions. I have never authorized Simple Bank or BBVA Compass for overdraft services or to cover my account in case of authorizations without funds to cover and appears to be in violation of overdraft regulation. This occurred due to Simple Bank system not correctly posting transactions to make account and creating a false positive balance to allow charges to clear when funds were not available. I also have screenshots from Simple 's website and mobile site reflecting these balance. I have also been being charged international transaction fees on my account when no out of country use or authorization has been preformed. I attempted to resolve this issue with Simple Bank directly but they are refusing to make right an issue caused by system errors on their part.
|
| 01/09/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
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I called compas bank several times to do a simple address change. XXXX the first person i spoke with stated that I abandoned my account. I asked how is that possible and was told because I have not made any deposits or withdrawals recently. He said i no longer have access to my account until the inactive status is lifted. Once lifted I can have access. He was supposed to escalate to corporate to have re activated and said someone would call me within 24 hours. No call received. I called back the following day spoke to a XXXX. He said account would be escheted to the state If status not removed. He said they were working on it in fulfillment and should be active within a few days. I call back XXXX spoke to a XXXX who said it was never escalated and that the fulfillment person rejected it. She said they needed more information from me to have status changed. Again gave all my information. XXXX promised me account would be reactivated that day and that she would call me back. Today is XXXX and still no call.
They are unable to tell me what date this supposedly took place. I have a considerable amount of money in this account and am not able to access it due to this inactive status. I 've asked to speek to a supervisor several times with no avail. I 've called and spoke to 4 different people this week with no avail. Latest call was on XXXX to a XXXX who assured me account issue would be resolved that day and was to call me back once resolved. Still no call nor am I able to access my account. I am at my wits end. I am waiting for the bank to open so I can call again this morning.
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| 02/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
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|
Web |
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Dear Consumer Financial Protection Bureau, CFPB : BBVA, Banco Bilbao Vizcaya Argentaria, Bank ( headquartered in XXXX and XXXX Alabama ) IS NOT IN COMPORTMENT WITH REGULATION E.
( 1 ) I FILED A DISPUTE on XX/XX/2020 ( SUNDAY ) to facilitate A CHARGEBACK to XXXX XXXX located at XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX, Georgia XXXX ) in the amount of {$840.00} ( {$590.00} directly charged to BBVA debit card ) because XXXX XXXX committed FRAUD AND THEFT BY DECEPTION AND THEN BECAME MENANCING. The XXXX Georgia ( ZONE XXXX Cops ) were notified and A POLICE REPORT FILED ( XXXX ). XXXX XXXX and XXXX have been issued a notice to CEASE AND DESIST LETTER for annoying and harassing email and telephone calls. BBVA bank is refusing to issue the REFUND NOR ( AT THE LEAST ) A PROVISIONAL CREDIT TO MY BBVA ACCOUNT PURSUANT TO REGULATION E. I REQUIRE MY MONEY AND ALL STEPS HAVE BEEN TAKEN FOR BBVA TO ISSUE A CREDIT OF {$840.00}.
( 2 ) BBVA IS REFUSING TO HONOR A REQUEST FOR DEPOSIT OF {$250.00} PROMOTIONAL INCENTIVE FOR OPENING THE BBVA ACCOUNT ( MEGA2019, ACCOUNT OPENED ON XX/XX/XXXX, XXXX-TUESDAY ) despite FULFILLING ALL REQUIREMENTS. I MADE THE REQUEST BECAUSE AN EMERGENCY HAS ARISEN AND I NEED MY MONEY NOW.
BBVA IS ALLOWING RANDOM ACTS OF FRAUD TO BE COMMITTED ON MY BBVA ACCOUNTS ( WHICH ARE IN EXCELLENT STANDING ) AND I AM ENCOUNTERING THE INCONVENIENCE DUE TO BBVAS LACK OF ACKNOWLEDGEMENT TO UNITED STATES FEDERAL REGULATIONS AND BBVAS INCREDULOUS LACK OF EFFORT IN HOLDING THE CRIMINAL MERCHANTS ACCOUNTABLE.
Sincerely and Respectfully, XXXX XXXX XXXX Phone : XXXX Email : XXXX XXXX
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| 09/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
I am an elderly person on a fixed income of {$970.00} a month and because of the handling of my checking account after 4 years and no problems, this bank has made me homeless where I must sleep in the streets because of their new risk/ fraud department headed by a ghost named XXXX . On XX/XX/XXXX, they let XXXX water take {$120.00} XXXX from account for a home I have not lived at since XXXX. I disputed with bank because water company closed to the public and I never gave them the card number, bank said Visa gave out number They said they would give me new card and it would never happen again. But it did on XX/XX/XXXX they paid XXXX water {$32.00}, again on XX/XX/XXXX {$23.00}. Then on XX/XX/XXXX I went into a XXXX store to have them fix phone. They lied and said I needed a 5 g phone at {$70.00}, but presented me with a bill for {$230.00}.
So I declined and left store empty handed. On all these charges I received XXXX services. Contacted bank immediately to tell them of these unauthorized withdrawals as being on a fixed income made my account negative for the bank not safeguarding my money. So instead of rectifying and representing their customer, they charged me {$500.00} in insuffient funds charges so they have stolen over {$900.00} out of account of fixed income of {$970.00}. Went to bank to straighten out and afincial advisor named XXXX XXXX told that I was old and had no money and BBVA was tired of broke elderly people and to close account as I would never receive a XXXX back from the bank and I deserve to be homeless So they stole the money and they are proud of it.
|
| 04/13/2016 |
Yes |
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Web |
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BBVA Compass froze my BBVA Compass XXXX XXXX XXXX credit card account in XXXX XXXX and closed it a few weeks later. I had a - {$500.00} ( a negative balance ) on my BBVA Compass XXXX XXXX XXXX credit card account that I tried a few times to request a balance refund check for that amount, but customer service never managed to process the check because they explained to me that my account is now in a special department, and they need to process and approve issuance of the check. I could never contact the mysterious special department and was not issued a balance refund check. So the negative balance was sitting in my account for a while, until XXXX XXXX, XXXX when a mysterious charge posted to my account for the exact amount of {$500.00}, making the balance of my account {$0.00} and essentially seizing all the money that belonged to me. I contacted BBVA Compass several times inquiring about the transaction and nobody could explain to me why a transaction posted to my account in XXXX XXXX, XXXX, and whether and when they are going to send me a balance refund check for the negative {$500.00} I had in my account. I have attached a statement for XXXX XXXX, XXXX XXXX, XXXX period which shows there was a negative {$500.00} balance on my account ( meaning the bank owing me that amount ). I have also attached summary of details of transaction that posted to my account in XXXX XXXX, XXXX seizing the negative balance from my account.
I demand BBVA Compass to send me balance refund check for {$500.00} which is the amount they owe me because of the negative balance on my credit card.
|
| 05/16/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Older American |
|
I have an ongoing problem with a website that is servicing BBVA Compass. I pay many bills each month, and find thi s one web site to be consistently confusing. I suspect it is not by accident, but by design. I sign in to pay my bill, make all the selections to pay it, verify the information and then get a page that says, Payment Confirmation '' in big letters at the top of the page. Each month I note the time and date that I pay it and save it as a PDF on my computer. The problem arises when I read the big letters at the top of the page which say, " Payment Confirmation ''. There is an additional step required in order to complete the payment process ; there is a little button at the bottom of the page that you do n't see unless you scroll down. This last step requires you to Confirm yet again that you are making the payment. No other website has this last step, which requires you to confirm the payment before you are finished with the process. As a result it is very easy to miss this last step, thinking you have paid your bill and I have often missed this step. It has caused me to pay several XXXX dollars in late fees while paying this account off. I am sure this last step is added by design and I know other customers are experiencing this issue as well. The bank would only need to add a notice on the top, next to, Payment Confirmation '', which could state that a last step is required to complete the transaction, but they wo n't do it. I have mentioned it to the bank employees several times and have even visited the bank branch to complain about the issue.
|
| 08/30/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
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I would like to dispute Compass Bank and have the incident removed from my record. The transaction was authorized and done legit. The transaction in question was credit card related. I applied for a Compass XXXX XXXX XXXX XXXX. Upon receiving my card I was given an offer to transfer any balances to my new account via balance transfer check.
I took the check to my local Compass Branch and asked how to proceed. The teller told me to deposit the check to my Compass Checking account and from their I can pay off anything via ACH electronically. The teller attempted to deposit the check to my checking account but before she could proceed her system indicated that she need to call the credit department and get authorization for the check. The teller successfully received approval and authorization to proceed in which she deposit said funds into my account.
A few days later I received notice that once the back office reviewed the transaction they decided to un approve it after originally approving the initial transaction and removed said funds from my account. Nothing was done wrong or invalid on my part. The transaction in question is fully documented and compass has the prove via authorization number in their system that this in deed was n't fraud and that the transaction was legit and handled in a Compass Branch.
I respect Compass decision to not approve the balance transfer after the fact but to accuse someone of fraud or misuse of the account when the transaction in question was legit is " Defamation of my Character ''. I ask that this matter is resolved immediately.
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| 08/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
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|
I refinance my mortgage I had with BBVA, I'm with a different lender now. BBVA was never my primary bank, I only had my checking account to pay my mortgage and HOA via Bill Pay. I have cancelled my only bill pay with BBVA for my HOA like 3 times now and it keeps trying to send the payment out again. Not only was my mortgage pay-off of $ XXXX lost for almost 30days because BBVA applied it to the wrong account, now nobody can help me with this Bill Pay issue which has caused my account to overdraft. I have called the customer service XXXX number about 5 times about this issue, I have hung up on and transfer to different departments with NO solution. I need help to stop bill pay and close this checking account, now I'm receiving letters from XXXX to pay a balance of {$55.00} and BBVA that I'm overdrawn {$150.00}. Why? I tried closing this account and stopped bill pay in XXXX XXXX. This is BBVA error and NO one can help. I don't use this account, it had a XXXX balance. attached are screenshots of canceled bill pay and a few days later I get an email my HOA payment is going out! I need BBVA to write a letter of explanation to my HOA company stating their Bill Pay error that has caused {$90.00} NFS fees with my HOA company and they need to be responsible for these fees and close my checking account. Canceling bill pay should not be so complicating and there should be support for cases like this. I don't owe any overdraft fees, I did my part and canceled bill pay 3 times and it keeps sending the payment.
XXXX XXXX account ending # XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XXXX
|
| 04/17/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
The manner in which BBVA handles the last payment of auto loans is anti-consumer and borderline fraudulent. This is probably true for the whole crooked lending industry.
For the entirety of the my loan, I have never missed a payment. This was due to the convenience of having an auto-payment set up through my checking account. Then comes the last payment, and the auto-payment stops. About two months later I noticed that my credit score had dropped 120 points due to a past due auto loan payment! I am thinking, " This should be payed off! How could it be past due?! I had auto-payment set up! '' Turns out the last payment can't be made with an auto-payment. You have call in ( which is going to take an hour, at least, out of your day ) and make the last payment " manually. '' So, me, relying on my auto-payment to finish off my loan, missed this for over two months, until I noticed my score drop on XXXX XXXX. No call or anything from BBVA. I called them, waited over an hour, and finally got it paid off, at the cost of 120 points of credit score.
The reasoning they gave me was muddled and non-sensical. All I can see is that this is designed to : 1 ) Add complexity to something that should be simple, in order to garner more late fees for profit 2 ) Intentionally lower consumers credits scores so that they have to pay higher interest, longer-term loans to fill these lenders pockets even more Considering the current administration, I doubt anything will be down about this, except to make things worse for consumers. But it at least feels good rant about it to the government.
|
| 11/11/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I use BBVA Compass for my banking as a long-time customer ( approx. 15 years ), even though I recently moved out of their region. My direct deposit was supposed to hit my account today ( XXXX/XXXX/16 ), but the bank is saying that because it is a holiday, they wo n't process it until Monday, the next business day. For an automated electronic transaction, this makes XXXX sense to me. Are their ATM 's turned off today too? I also tried to set up an electronic transfer online to send some money tomorrow ( in the hopes that it processes by then ) to my ex-wife so that my kids are taken care of, and received a message that the transaction could n't be processed because of the holiday. When I called customer service to complain and ask for an explanation, I was told repeatedly ( XXXX calls throughout the day ) that they have had a software update, and their customer service personnel have no access to accounts. On my last call, I was placed on hold for 25 minutes, and when the " supervisor '' picked up, he promptly hung up as soon as I said hello. Although I expressed my frustration and the fact that I deem this level of service unacceptable, at no time was I rude or engaged in personal vitriol. If a financial institution is going to forbid access to its customers accounts, or refuse to process something as simple as a direct deposit, I believe that it should be required to notify its customers to that effect. The fact that many people are on payroll schedules that might fall on a holiday is a common occurrence, and one that I have seen dealt with before ( I work in XXXX ).
|
| 12/17/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
My truck was repossessed by XXXX XXXX XXXX due to my failure to make payments adequately. My dad paid the truck off in full within the time that the bank said that we could pay it off which they told us by phone was on or before XX/XX/XXXX. They gave instructions for sending a cashier 's check by XXXX XXXX and a check was sent and delivered on XX/XX/XXXX which was confirmed by the XXXX XXXX routing number and also via phone with bank employees. The first problem was they LOST the first check, so cancellation had to be made on that check which the bank said needed to be done by XX/XX/XXXX, and another cashier 's check was sent by that date. Even though we were supposed to have until XX/XX/XXXX to pay off the truck, they had already sent it to XXXX and it arrived on XX/XX/XXXX ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, TX XXXX ). My dad XXXX XXXX and I had to drive to XXXX to pick up the truck, and we did on XX/XX/XXXX. We have been advised by phone numerous times we would receive the title and release of lien but still have not received it. We employed an attorney who was given written permission to talk to the bank on my behalf, but he has had trouble getting them to respond to his inquiries. Other expenses were incurred in getting the truck from XXXX XXXX in XXXX including travel expenses of {$540.00}, {$580.00} fees paid to XXXX XXXX in XXXX and {$36.00} XXXX XXXX fees to send a second check. Since we do not have the title we can not put a license on the truck nor sell it. We are very upset by the unprofessional operation of this bank and their lack of integrity.
|
| 07/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
BBVA Compass continues to send all of these letters to the fraudulent address and continues to try and collect on fraudulent debts that I do not authorize. Let me address this again as the previously reported fraudulent accounts BBVA Compass did not address nor do they care that I am a victim of identity theft. I did not authorize BBVA Compass to open ANY accounts in my name using fraudulent information. BBVA Compass opened several fraudulent checking accounts, I count 3. They then overdraft these checking accounts which again I don't have access to and then try and charge ME for fraudulent accounts I didn't authorize. They also opened 2 fraudulent savings accounts. They opened 3 FRAUDULENT CREDIT Cards. They allowed this thief to use my identification and information without even verifying it wasn't me to open credit accounts in my name without my permission. Not only did they not follow the proper FCRA Procedures for the Fraudulent credit cards, They didn't follow the law. On my Credit report I have a Extended Fraud Alert which stipulates I must be contacted first, before opening or approving any accounts. BBVA never contacted me, never sent me any documentation on this, never sent me any cards yet assume I should pay for fraudulent debts that were occurred as a result of a thief. I have not opened any accounts with BBVA Compass, I am a victim of identity theft and I did not authorize them to open any accounts in my name. Please review the proper FCRA laws and go over these to see where you messed up. I am a victim and I want you to clear my name of said fraud.
|
| 08/17/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
After several disputes with BBVA Compass, the company keeps this account like a charge off when this is being a bank error, possible by accident.
After a time out of USA when I came back, I found this late payment, which never was reported to me or I never got the information. I paid the amount, {$17.00}, and called the bank to complain about this issue. After several calls, disputes, letter, lawyers, I finally got the statements of the card thanks to CFPB, as until I didn't open a dispute through here, the bank never sent the requested information, even I advise my contact and addresses several times.
In the statement is possible see the late payment, as it is possible to see the account was in autopay. The account for the autopay was an account in the same bank which always had enough money to pay possible small payments coming over in case I didn't realise.
It looks like the bank couldnt get the amount to the account, an account from the same bank for some reason I have never knew.
The bill that cause the missed payment, from XXXX, for some reason they charged this payment into this card instead the card was set from the country I was living at that moment. The rest of the payment days before and after, were correctly done to the correct card. Still waiting for explanations.
It is clear there wasn't never intention of not to pay as I was cautious leaving money and the account opened, just in case, and there was an error or problem into the bank about this.
I have attached the statements for the credit card and the statement from the bank account.
|
| 04/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Hello, my name is XXXX XXXX and the reason i am writing is to correct an error that i see on all of my credit score reports. I have contacted The Creditor " Compass Bank multiple times everyday and they still do nothing to resolve the problem on my Credit report. Here is The Credit Card Number : XXXX XXXX XXXX XXXX. " Compass Bank '' is reporting a false missed payment on my report. I called " Compass Bank '' and i spoke to Supervisor XXXX XXXX and he agreed that it was a mistake on behalf of Compass Bank and that all my payments were on time and that i should see no late payments or missed payments on my credit reports. I am asking them to please correct this error on my report.
After waiting 1 month the late payment still shows on all of my reports, i called The Creditor " Compass Bank again and i spoke to Supervisor " XXXX XXXX '' and i sent him proof of my bank statement showing more than enough balance to make the payment and he saw that i did have enough funds in my bank account to pay the balance and he also saw that i made multiple payments and The Creditor " Compass Bank kept reversing my payments.
The Creditor " Compass Bank is giving me a hard time, i am a single mother and this credit score is affecting my character as a consumer, i have spoken to my lawyer and he saids this is defamation of character and that i can be compensated for this, he also said to try reaching out by the Cfpb to see if anything could be solved before filing the lawsuit. I have been disputing this issue for 2 months and they have yet to resolve the problem.
|
| 05/28/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX XXXX , I app l ied for a Conventional Fixed Rate First Mortgage at 5.000 % at BBVA Compass Bank. After being pre-qualified for this loan amount that my credit score allowed. I was instructed by XXXX XXXX XXXX mortgage loan officer for BBVA Compass Bank to b egan looking for a house. After spendin g three mon ths looking for a house, we finally located a house that we like and thought was our dream come true. Once, we agreed that this is the place we want, then we were ask for fees, starting with a {$500.00} deposit for th e Realtor at XXXX . After that, we were ask for {$270.00} inspection fee of the house. We paid all of these fees and was about to pay an additional {$420.00} fee for appraisal. At the sametime, we thinking that it will not be long before closing time. However, the underwriter denied the loan because we were lat e one time in three years on a XXXX credit account.My problem with this process is telling us that everything is going great and time we spent looking for a home. Also, thinking loan was approved! we would have wasted our time and money for this. Another question is will we get our money back spent on those fees. I think the underwriter should have the first look at the application, before my time was wasted and they could have made that determination in the beginning. Now they want to offer us another Conventional Loan with a {$2400.00} down payment for the same house. However, I 'm a little worried about this cause the late payment in three years on my XXXX credit card is still there.
|
| 02/03/2016 |
Yes |
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
A separate party ( no relation to me ) and myself are signers on an auto loan with BBVA Compass. I only singed the loan to assist this person. This person has not paid the payment for 74 days. The bank calls me multiple times a day even after I have repeatedly informed them that I do not have possession of the car and that the person driving the car ( which is supposed to be paying for it also ) has placed a protection order against me until XXXX XXXX when we will be in court to fix that issue. After that, I told the bank ( BBVA Compass ), that I would be attempting to recover the car so I could perform a voluntary surrender of the vehicle to them and later attempt to fix the remaining balance. No matter what I tell them or how many times I answer the phone, all they ever do is ask for payment. When I try to talk to them, they just talk over me and will not let me talk, simply stating, " Do you have your bank account information ready for payment? " .. even if I ask them to stop talking and listen to me, they continue to ask for payment. It is enough to drive a person crazy. I understand if I did not answer and they did not have any information. I am trying to inform them of what is happening but it seems they do not notate the account and call me every day multiple times a day regardless of any information I give them. Now when they call, my skin crawls and if I answer I end up getting very upset. I feel like they are harassing me since I am trying to communicate with them but they just keep calling for payment as if they had never talked to me.
|
| 07/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I XXXX XXXX CEO of XXXX XXXX XXXX dba XXXX XXXX XXXX disbursed to our student XXXX XXXX a check for the FEDERAL HEERF Grant for {$1200.00} dated XX/XX/20 and it was cleared and taken from our business account at XXXX XXXX on XX/XX/20. The XXXX bank ( XXXX, Ca ) at first said it would be up to a 10 day hold. On XX/XX/20 they gave her a letter that said her account was being investigated for fraud. Then on XX/XX/20 the branch manager that the account was closed and the check was returned. It is now XX/XX/20 I have not received the funds back from BBVA and BBVA held onto my funds for 14 business days. Our student is an XXXX XXXX XXXX and I believe they started this fraud claim due to discrimination of her race. None of our other students have had any issues depositing these checks and we have sent 104 of HEERF Grant checks. The Department of Education created the HEERF grant to alleviate student financial problems during the COVID-19 pandemic. XXXX XXXX XXXX disbursed the HEERF grants as quickly as possible to alleviate our students dire needs. The branch manager 's name is XXXX and has not been supportive or respondent. The XXXX, Ca BBVA branch is responsible for withholding government funds due to XXXX XXXX during a pandemic. This is a more detailed complain that I had submitted previously which was closed without returning the government funds. BBVA closed the complaint for not having authorization from XXXX XXXX but did not request authorization. I have attached authorization from XXXX XXXX to file and investigate this complaint on her behalf.
|
| 04/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Hello, my name is XXXX XXXX and the reason i am writing is to correct an error that i see on all of my credit score reports. I have contacted The Creditor " Compass Bank multiple times everyday and they still do nothing to resolve the problem on my Credit report. Here is The Credit Card Number : XXXX XXXX XXXX XXXX. " Compass Bank '' is reporting a false missed payment on my report. I called " Compass Bank '' and i spoke to Supervisor XXXX XXXX and he agreed that it was a mistake on behalf of Compass Bank and that all my payments were on time and that i should see no late payments or missed payments on my credit reports. I am asking them to please correct this error on my report. After waiting 1 month the late payment still shows on all of my reports, i called The Creditor " Compass Bank again and i spoke to Supervisor " XXXX XXXX '' and i sent him proof of my bank statement showing more than enough balance to make the payment and he saw that i did have enough funds in my bank account to pay the balance and he also saw that i made multiple payments and The Creditor " Compass Bank kept reversing my payments. The Creditor " Compass Bank is giving me a hard time, i am a single mother and this credit score is affecting my character as a consumer, i have spoken to my lawyer and he saids this is defamation of character and that i can be compensated for this, he also said to try reaching out by the Cfpb to see if anything could be solved before filing the lawsuit. I have been disputing this issue for 2 months and they have yet to resolve the problem.
|
| 04/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hello, my name is XXXX XXXX and the reason i am writing is to correct an error that i see on all of my credit score reports. I have contacted The Creditor " Compass Bank multiple times everyday and they still do nothing to resolve the problem on my Credit report. Here is The Credit Card Number : XXXX XXXX XXXX XXXX. " Compass Bank '' is reporting a false missed payment on my report. I called " Compass Bank '' and i spoke to Supervisor XXXX XXXX and he agreed that it was a mistake on behalf of Compass Bank and that all my payments were on time and that i should see no late payments or missed payments on my credit reports. I am asking them to please correct this error on my report. After waiting 1 month the late payment still shows on all of my reports, i called The Creditor " Compass Bank again and i spoke to Supervisor " XXXX XXXX '' and i sent him proof of my bank statement showing more than enough balance to make the payment and he saw that i did have enough funds in my bank account to pay the balance and he also saw that i made multiple payments and The Creditor " Compass Bank kept reversing my payments. The Creditor " Compass Bank is giving me a hard time, i am a single mother and this credit score is affecting my character as a consumer, i have spoken to my lawyer and he saids this is defamation of character and that i can be compensated for this, he also said to try reaching out by the Cfpb to see if anything could be solved before filing the lawsuit. I have been disputing this issue for 2 months and they have yet to resolve the problem.
|
| 06/12/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
In XXXX we got a personal loan from our credit union to pay off the loan at BBVA so we could have the title released to us for us to sale the car. On XXXX a check to pay off our auto loan was sent to BBVA so that we could close the loan and release the title to us. We were told the title would be mailed out XX/XX/XXXX, and it would be in our mailbox BEFORE XX/XX/XXXX. On XX/XX/XXXX, after not receiving the title, I called BBVA to confirm they had sent the title. I was told that the title had been delivered to our P.O. box but it had not. I called the post office to confirm that the title was not with them and they searched and did not have it.
We called BBVA on Monday XX/XX/XXXX and they had told us that the title was actually showing in their system. XXXX and frustrated, I had a 45 minute conversation trying to get the person on the phone to allow me to speak to a manager, and overnight our title. With no luck my husband called back later that day and demanded to speak to a manager. After being given the run around they finally allowed him to talk to a manager. She assured us that our title would be overnighted and gathered his information ( including the fedex account number at his place of employment and the name of the company and town ). On Tuesday XX/XX/XXXX, we got a phone call that they had NOT gotten the title in the mail because they neglected to gather the actual Address for the business.
WE ARE STILL WITHOUT THE TITLE to our vehicle. It has been 2 months and they have neglected to keep their word or send our title in the mail.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021, I received a notice that my beloved Simple banking account that Ive never, ever had issues with was transitioning to a BBVA account. Over the subsequent months, I received assurances via email that the transition would be seamless, with the final piece of the transition ( the only customer-actionable step in the process ) being that starting on XX/XX/2021 I, as a customer, would cease having access to my Simple checking account, would use the link emailed to activate my BBVA account- also could be done through the app- and I would immediately have access to my new account, my money, my account numbers, everything.
In the unnecessarily complex process it took to try to activate my BBVA account on XX/XX/XXXX, it would not allow me to. I am unsure if I even successfully created a user name and password. And the attempt to sign in on either the website or in the app has locked me out of my new- and only- checking account. I can not look at balances. I cant attempt to transfer funds out of it. My account and my money are being held without allowing me any access to it at all. I have tried calling customer service for hours today, as the notice on the website says, to only get a our system is down, call back later message.
BBVA had at least 4 months to make this transition easy. They couldve given us at least a few days where we could access both accounts, instead of completely nullifying our Simple account while also preventing us from accessing our new BBVA account with no way to seek resolution about it for going on 2 days.
|
| 04/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have had an account with BBVA since XX/XX/XXXX. The bank has made it impossible for me to access my account, transfer funds ect. They have a policy that even thought you verify your information over the phone you have to go into a branch to update your phone number. BBVA has limited branches and if someone like myself lives out of town sometimes there is no physical way to get to a branch if I try and update my phone number on the app or website it keeps trying to send a sms to the old number but if I known longer have the phone number I cant verify it. Like most banks verification numbers are send to either a mobile phone number or email. On XX/XX/XXXX tried to open a new checking account over the phone I provided my updated phone number. My email, address stated the same. So I received a email on today XX/XX/XXXX from BBVA asking me to review documents and sign them. The documents were locked and asked for a sms to be sent to my phone number. It was a phone number that wasnt mine. I have reason to believe that BBVA does this intentionally. Over the course of the year I have had this account my account has been compromised on several occasions. The bank changes my information internally with my information. When I called customer service I was told that my application was completed via mobile app but I never completed a new checking account application via mobile app. I did it with a customer service representative because they were supposed to attach my old debit card to the account and transfer my balance to the new checking account.
|
| 07/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XX/XX/2021 BBVA locked my acct without reason. I was told conflicting information as to why my acct was locked. I emailed paperwork as they requested. ( 3x ) I have left messages for the investigator, XXXX XXXX 3 to be exact she has never returned my call. I spoke with a rep XXXX XXXX she gave me her direct email address to send info. I never heard back from her. Every time I call reps are not helpful. The call either drops or they transfer you without telling you. They have the worst customer service. To date my acct has been locked since XXXX. I received a letter stating they are investigating my acct and it will take 10 days. That was on the XXXX of XXXX. No one has contacted me regarding the outcome. And when I call reps just say I need to speak to fraud dept because they have no info to give me. Meanwhile the bank is holding my money hostage. This is illegal bad business practices. I need help. These banks are bullying people. And non one seems to be able to help. I can't pay my bills. I'd like my money and to close my account with this bank. I tried to get some resolution today and again I was transfered to another rep by the name of XXXX who I was told was the back up person to the rep handling my acct. He too did not answer the line and I was prompted to leave yet another message. Why is my acct still locked?? Why is no one returning my calls? .. Why did the letter I received said it will only take 10 days?? This is unfair!! The are holding {$13000.00} with no explanations. They never reached out to the loan company to verify.
|
| 03/10/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
Compass Bank, the option to fund the account with a ACH transfer did not function, I called them and was transferred several times until I gave up.
within a day or two I tried to do it again and I still could not complete the ACH transfer called them again and could not get anywhere, on XX/XX/XXXX I tried the third time and changed the application to fund the CD with a check, and mailed out a check for {$200000.00} clearly marking the purpose of the money and the account number that I was given, five days after mailing the check I saw that it was not cashed yet I called the bank again they told me that the check did not arrive yet and I should call in 5 days.
I called them on XX/XX/XXXX and I was told that the account was closed because it was not funded and my check is being returned, I was surprised to see that the check was cashed I called them on XX/XX/XXXX, and was shuffled from person to person without any results. The last person I spoke to was a guy by the name of XXXX that later said his name is XXXX with the promise that check is being issued and sent out to me immediately.
I called the FDIC to complain about this episode, they said I have to complain with ; Federal Reserve Consumer Help I called them and they said to lodge a complaint in writing which I did.
Today XXXX XXXX, 2016 I get an answer that I have to make a complain with Consumer Financial Protection Bureau, and I am doing it right here and now.
MEANWHILE IT IS 10 DAYS PAST THAT bbva copass bank IS HOLDING MY {$200000.00}. AND LAUGHING ALL THE WAY TO THE BANK
|
| 07/16/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I received a message on my banking app saying my account had been locked. The message did not specify why. The message requested my social security card, my id, and two of my banking statements with my XXXX XXXX XXXX account connected to this account.
When I called the Company they would not tell me why my account had been locked. I submitted the documents requested on sunday. My account is still locked.
This is my main bank account. I was closed out of it without advance notice. I have not had access to my money or been able to receive paychecks or transfer funds for two weeks now. My paycheck from yesterday is caught in their system so ADP can not even send me a paper check. This is unacceptable.
The Company will not tell me when it will be unlocked and has been incredibly unhelpful in resolving this issue. The account should not have been locked in the first place and it has caused me serious financial harm as I have had to run up my credit cards in order to live ( i.e., groceries, subway to work, etc. ).
Additionally, I asked to just close out the account and they will not let me. Further, within the bank app I sent 9 messages to customer support. None have been answered. This is terrible customer service, and specifically is unprofessional being that it is a sensitive banking issue that affects my ability to pay rent, eat, etc.
This financial institution is incredibly unprofessional, not customer focused, and should not be able to operate in this way. They should lose their license to practice as a bank.
|
| 06/27/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
I purchased gas on XX/XX/2016 from a XXXX XXXX XXXX in XXXX Tx. I paid {$30.00} at the pump. BBVA Compass Bank deducts the amount from your account as soon as you make a purchase, even if the company you are purchasing from gets their money right then or not. Today, XXXX XXXX 2016, they deducted the same amount AGAIN for that purchase. I called the bank and ask why did Compass Bank deduct the same {$30.00} from my account, I was told they only deduct one, but when you use your check card to make a purchase, they deduct the amount right then with the remaining balance above showing what you have just spent, even if the company gets their money right then or not, Compass Bank will show they have all ready deducted that purchase. XXXX XXXX, 2016, I checked my account that evening and there was nothing pending. I had a balance of {$20.00} in my checking account, so I online transferred {$50.00} from my savings to my checking giving me a balance of {$70.00} with nothing pending or in process. I called the bank when I seen this on my statement. I was told to show them XXXX of the same purchases. How can I do that when Compass Bank erases the first one and only showing you the one they want to. I just gave Compass Bank {$30.00} of my hard earned money. this is not the first time I have called Compass Bank about the same thing. They do n't do it back to back, they wait a few months in between to do this. I have a family to raise, and I watch every penny. I check my on-line statement everyday and will call when i see something wrong.
|
| 10/06/2015 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
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Web |
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In XXXX, a withdrawal was debited from my checking account each month by a name unknown to me. The withdrawals were suspicious because the amount of money and the dates were different each month. After several months of this I called my bank to tell them I did n't recognize these charges. I was told that I would have to contact the payee in order to stop it because I was the XXXX that authorized it. I could n't find any contact information on the company and did n't know what to do. I eventually filed a dispute and had to close that account in order to stop the debits. During that year this fraudulent company had taken a total of {$630.00} from my account. The bank reimbursed me for XXXX of those debits as well a XXXX notices admitting that it was the banks error. They would only reimburse me {$110.00} of the {$630.00} that was taken. After opening the new checking account I began accruing Over Draft Fees. It became like clockwork each month XXXX day before my retirement check of a mere {$480.00} would be eaten up by these fees. During XXXX XXXX - XXXX XXXX, I was charged {$1600.00} for Overdraft and Insufficient Funds. Since then, I have gotten so far behind that it 's impossible for me to pay all of these fees and catch up. They have charged me at least another {$3000.00} in Overdraft fees since XXXX XXXX. I am attaching a letter that I had my attorney write to them and the documents with proof.
It is because of their error which they admit to, that caused the charges in the first place. Please help me get my money back!
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| 11/15/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I deposited a payroll check for {$1100.00} on XX/XX/XXXX. I deposited it before their deadline of XXXX XXXX, and then, later on, that evening they said my check was subjected to a five business day hold. I asked for more details on the hold and advised them that this is a hardship and unexpected, and they ignored my multiple messages. I reached out to their XXXX account and they sent me a generic message. I would like to know why they decided to arbitrarily hold my check for clearance from my job which is the 5th largest XXXX XXXX XXXX in the United States and has revenue in the billions. I understand if it was a personal check. They seemed like they did not care about my concerns. I couldn't buy food, pay bills ( EVEN MY IRS BILL ), or pay for gas for my 2 hour round trip commute. I decided to leave XXXX XXXX for this bank and I regret this decision. As someone that suffers from a mental illness of XXXX from a lack of response, I wouldn't even advise opening an account here to my worst enemy.
There is no reason why Simple had to escalate my case for a simple question, nor it is professional for Simple to ignore my concerns on XXXX. I would like compensation for my suffering and experience. I also think that they are in violation of the Expedited Availability Funds Act of XXXX for not even allowing me to have at {$200.00} of my check. I earned that money with my hard labor, and not Simple, so holding it hostage is unacceptable. I also saw similar complaints from other Simple users on XXXX and XXXX with this issue.
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| 06/15/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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On XX/XX/2020 I opened a checking account at XXXX. I did so due to a promotion that I saw on the internet stating that if I made an electronic deposit of {$500.00} or more to my checking account I would receive a {$200.00} bonus within 60 days of opening ( XX/XX/2020 ), and if I met that criteria, and opened a savings account that had a balance of {$500.00} on XX/XX/2020, I would receive a {$50.00} bonus in addition to the {$200.00} bonus for a total bonus of {$250.00}. I deposited {$500.00} electronically on XX/XX/2020 to my checking account and on XX/XX/2020 I also deposited {$500.00} to my savings account via electronic deposit. I have attached both statements to this complaint. More than 60 days have gone by since I opened the account on XX/XX/2020. In fact, it has been nearly 120 days and I have not received the bonus. I would like the {$250.00} to be deposited into either my checking or savings account without further delay. I am on social security XXXX, receiving {$2200.00} per month for myself and XXXX children. I thought that the {$250.00} I was expecting from XXXX would help my family with expenses during the covid XXXX pandemic, but I was wrong, I opened the account, and put my money in there and got nothing. It clearly states in the instructions for getting the bonus that : " Within sixty ( XXXX XXXX days of account opening, at least XXXX electronic deposit from an unrelated XXXX party, of {$500.00} or more to your checking account, and have a balance of {$500.00} in your savings account as of XX/XX/2020 ''
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| 03/21/2021 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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|
Web |
Servicemember |
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On XX/XX/2021 a charge of {$990.00} was taken out of my account by a XXXX Disaster Pro This was never authorized. I called Simple bank and told them immediately it took them 10 days to send me and email saying Based on our investigation, we have concluded that no error occurred ; therefore, no funds will be credited to your account and this matter is considered closed.
The reason ( s ) for denial : There is no evidence that an error took place. So then I called the merchant after having to look it up online because it didn't provide a phone number to my bank which the guy spoke with on the phone said that that was strange. I called XXXX disaster pros it pretty much went straight to a voicemail nobody ever answers they never call you back and then I emailed them and they said Hi XXXX, Thank you for getting in touch.
Unfortunately, I have no way to verify if you did or did not. If you feel someone may have stolen your information then you need to file a police report and send that to us.
Have a nice day!
XXXX XXXX XXXX XXXX Customer Support I sent them an email back saying How can you work on somebody's loan application if you can't see who put in that loan application cuz obviously who put in the loan application is not the same person that's on the bank account cuz I know I didn't sign for anything so how am I supposed to file a police report The only name that I have is y'all 's name so do I file a police report on y'all I guess I'm going to have to if I don't get my money back. And have never gotten a response.
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| 09/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
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Web |
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On XX/XX/19 I used my debit card at a restaurant, I spent {$14.00}. After that transaction, my balance was positive. I would not have been able to make the transaction if I didn't have enough, and my card would not have worked. On my statement, it shows that after the charge of {$14.00}, my balance was {$18.00}. In spite of that, on XX/XX/19 I was assessed an over draft fee of {$32.00}, with the bank saying I overdrew the account. Then again today, I was assessed another {$32.00} fee, on a transaction I did on XX/XX/19. I paid for my XXXX XXXX , {$29.00}, and when I did that, my balance was sufficient. On my statement, it shows that after the debit of {$29.00}, my balance was {$6.00}. Now 2 days later, they tell me it was not. I know it was. I called the bank tonight, and the representative told me my account was overdrawn by me, both times. It was not. I believe what they are doing is holding transactions in a pending status, both debits and credits, and then processing them in a way that creates an artificial overdraft. The representative put me on hold this evening and came back saying that AS A COURTESY she would reverse one charge, but not two. This is ridiculous. If one of these charges is reversible, then both of them are. Courtesy is not why they are willing to reverse the charges ; they are hoping to make me feel lucky to get back even one of the charges. This is NOT RIGHT. I want my {$64.00} back, and I want them to stop this unethical and nefarious practice. They need to be penalized for tricking people!!!
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| 07/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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My Name is XXXX XXXX XXXX XXXX and I desperately need your agency intervention with my bank XXXX and XXXX XXXX On XX/XX/2019, I was on the XXXX app and seen an XXXX XXXX for sale and offered {$400.00} for the phone and {$5.00} shipping. The seller accepted my bid and asked me to pay her through XXXX pay which I did. She told me she would send the XXXX out immediately priority mail once funds cleared. I used my BBVA debit visa card for this purchase.
What happened next shocked me because the seller sent me an expired offer notice and kept my {$400.00} in funds. Would not answer messages sent and next she had the nerve to relist the same product to defraud more victims. I put a complaint about fraud into XXXX XXXX and they denied me could not believe this. Next, I filed a claim with BBVA my bank and they took 11 days to tell me my claim was denied. They said since I paid through XXXXXXXX XXXX their hands are tied and that I'm out {$400.00}. This should be illegal banking practices as my card is protected by fraud. BBVA is the worst bank ever as they do not protect their consumers for fraud.
I have emails, pictures, and evidence that I can provide your agency that clearly show this is a fraudulent transaction that must be covered by BBVA. I formally request your agencies intervention to assist me in getting my funds back as I'm on a fixed income.
Thank you in advance for your time, consideration, and assistance in resolving this fraud.
Sincerey, XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX, CA XXXX
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| 01/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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At some point in Fall XXXX, I was allegedly mailed notification that my flood insurance zoning would be changing. At the time, I was experiencing mail theft so I missed the notifications until XX/XX/XXXX when I saw that my mortgage charge was going up $ XXXX monthly. Upon investigation, I found that there was an escrow shortage to the tune of about $ XXXX from my flood policy insurance holder, national flood insurance program direct servicing agent. For the last four months, I have been fighting with these agencies to determine why my premium is now so costly. For context, I live in a XXXX square-foot second floor unit, converted in XXXX with a new roof replaced in XXXX that has absolutely no risk of flood damage, because I ultimately only insure the inside of the unit. I also have a master HOA flood policy that provides more than XXXX of my required coverage from the bank, BBVA. For the last couple of months, going back-and-forth between the flood policy holder and the bank has been an absolute nightmare because I also got laid off in XX/XX/XXXX. Im able to pay my mortgage as is, but a raise of {$3600.00} dollars per year is not going to fit into my current budget. I have called and called, liaised with my condo policy carrier, state farm, and I keep getting nothing but arbitrary responses. I went ahead and bought a private flood insurance policy so that I could cancel the NFIP policy and pay less, and NFIP told me they refused to cancel my policy unless I sold my property. I am really stuck here and need help!
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| 02/16/2017 |
Yes |
- Bank account or service
- Other bank product/service
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- Making/receiving payments, sending money
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Web |
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I sent BBVA Compass Bank Auto Loan Department a Promissory Note, in accordance with the Uniform Commercial Code, as a Security Negotiable Instrument, Legal Tender by Law, to pay off the remaining amount that was left on our car loan, to receive our car title. The legal tender was sent over night express mail, and received by BBVA on XX/XX/XXXX, and signed for by XXXX XXXX. XXXX has not bothered to respond to the Promissory Note that I have sent them, which is asset for a Bank, and I specifically stated in a legal notice, that I sent them along with the Promissory Note ; that if they refuse my Promissory Note, to send it back with a written explanation as to why BBVA is exempt from Legislation. XXXX did not respond, nor apply my Legal Tender to pay off our debt, and they kept my Legal Tender, which is asset for them, that can easily be monetized by them. The UCC states, that if Legal Tender is refused, then their is discharge of the debt, and the Federal US court appeals ruled on Title 31 USC 5118 ; that the requirement to repay a debt in the form of coin or currency or legal tender is against Public Policy, since money, as in the Federal Reserve Notes that we use as money ; means a promise to pay, according to the Banking dictionary 4th addition ; and that a repayment for a debt only needs to be made in equivalent kind ; a Negotiable Instrument, which is a Promissory Note. As a Private Banker, in accordance with the Black 's Law Dictionary, I have a right to use a Promissory Note with the Banks to pay off a debt!
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| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
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In XX/XX/XXXX, Simple bank announced that they were closing and all checking accounts would transition to their parent company, BBVA on XX/XX/XXXX. In numerous email messages to customers, they indicated that the transition would be smooth and automatic. On XX/XX/XXXX, BBVA provided instructions for Simple customers to activate their log-ins for their new accounts. I followed the prompts and created a username and password. However, due to an error in BBVA 's system, I have not been able to use my credentials to log-in. I received various error messages and was eventually locked out of my account. This happened to many other Simple customers. Attempts to retrieve a lost password or set-up a new account have also been unsuccessful. As a result of the number of affected users, BBVA phone lines have experienced long wait times. After waiting on hold for more than 30 minutes, I spoke with a customer service representative on XX/XX/XXXX. The rep was unable to help me, simply stated that there had been a problem in transitioning the account and advised me to call back later. BBVA has not sent a single email or communication to Simple customers since the initial instructions provided on XX/XX/XXXX. They have communicated no resolution steps or advise to affect customers except to call their help desk ( who were unhelpful ). I have two Simple accounts that I can not access, containing around {$50000.00}. This is money that I was planning to use shortly for a down payment on a condo but now have no access to these funds.
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| 07/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem when making payments
- Problem during payment process
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Web |
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I have bank accounts and credit cards with several different banking institutions and utilize online banking apps with each. BBVA has the worst online banking app platform. It is not user friendly and difficult to navigate. When attempting to make a credit card payment on the app, I received a message that there was an error and the payment did not go through, so I attempted to make the payment a second time on their website. Still another error message. I then called and made the payment with a representative the same evening. He said there was no payment made online nor did he see any attempts. Naturally I made the payment with him. A few days later, 3 payments were taken out of my bank account!!! I was hit 3 times with a very large credit card statement even after being told by a BBVA representative that my previous two attempts did not go through. I have additional complaints about this bank but will submit a second complaint separately as it deals with COVID. I am a XXXX XXXX and XXXX XXXX XXXX by occupation and will never the recommend this bank to my clients or the community. Their online banking system and app is outdated and light years behind the rest of the banking industry.
Each time I have called I have made it a point to let the representatives know how difficult and non-user friendly their online banking system is. More than one representative told me that they get that complaint a lot. I asked them to please note my specific complaints so their technology department could receive the feedback.
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| 01/20/2020 |
Yes |
- Vehicle loan or lease
- Loan
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- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
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Web |
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On XX/XX/2020, BBVA mistakenly used a third party to remove my vehicle from my home. My security cameras were the only key to finding the perpetrators. To my surprise, a bank, BBVA, whom I never conducted any business with, was the culprit. I immediately acted : proved ownership, involved law enforcement, and reported my car as stolen. This was clearly a mistake by your internal office. Unfortunately, BBVA still refused to release my car for 14 days ( and counting ). Even the local police department called demanding the release of the vehicle. We were told to, just wait the process by several entry level employees. On top of not having my car, I was ignored and promised calls from managers which never happened. It took 14 days of relentless efforts on my part, before BBVA finally acknowledged they made a mistake and agreed to release my vehicle.
BBVAs negligence, slow process, and poor customer care has inconvenienced my family greatly. All of this is to no fault of my own. Can you imagine coming home after working a 16-hour shift, to your car being towed away by a bank that you never had any loan, contracts, or dealings with? My car was basically stolen outside my home, and BBVA hasnt made any attempt to correct the situation properly. Instead, Ive had to deal with rude and uncaring managers that refused to address the situation in a timely manner. Before I accept my vehicle, I am trusting BBVA will do the right thing, take ownership, and quickly rectify the situation by compensating my family accordingly.
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| 03/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
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Web |
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BBVA USA lied to me and mishandled my funds in my account and paid a fraud levy that was sent to them from a fraud Child Support whereas the person robbing my account pretended to be apart of the California Child Support system sent them a levy they fraudulently created. I had problems with banks paying fraud levys in the past and went to a government office in XXXX XXXX and the women removed this fraud case before my eyes it was old and suspicious an empty case in the system and she also sent the removal to the California XXXX. Someone used my social security number a hate crime and created this Child Support case that was removed from the system in identity theft. I gave BBVA USA proof that XXXX bank got a levy and paid out money from my account and credited me after they found out it was a fraud I gave BBVA USA the documents before I opened an account with them I was afraid my account would be robbed so before I agreed to open an account I just wanted to make sure that they would not give my money away unauthorized they told me before they would give my money away the would get my authorization to pay money from my account. My account was debited : XX/XX/2018 {$6600.00}, then {$170.00}, then {$220.00} and {$73000.00} they paid this money XX/XX/2018 to a fraud posing as a Child Support Collection.
I need my money back, depositors money is not for you to give away to frauds give me my money back your representatives lied and said you would protect me as a consumer and my account from fraud activity.
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| 07/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
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Web |
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I applied HAMP Tier 2 Loan Modification to BBVA Compass and requested them through certified mail and they asked me to send them more documents for their processing as enclosed evidence are true and correct copy of their requests and is in incorporate by reference as if fully copied herein. BBVA Compass have allegedly been attempting to modify my loan, nevertheless, BBVA Compass later refused and rejected, and thereby they forced me to pay off my whole debt loan. Payment in arrangements are in the verge of being process and in order for me to stay in my home, I found a buyer and asked once again BBVA Compass to re- consideration first approve my Loan Modification, in response of an alternative solution and possibilities while waiting for my buyer to close. I was trying to work on with my buyer and BBVA Compass always demands to pay off my loans debt in my home, at the same time, threatening me to foreclose, hereto a purchase contract enclosed ( a true and correct copy of the purchase contract and is incorporated by reference as of file of copied herein ). In spites of my diligence in assisting my buyer to close her third party financing ; BBVA Compass wanted to acquire said property and had no intent in mind to allow me to sell and close the sale of my buyer in order to cure my defaults. I had expended a lot of time and money and invested my entire life savings to my homestead and as such a great wrong was done by BBVA Compass. In my assertion that BBVA Compass were not dealing with me in good faith.
|
| 08/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
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Web |
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On XX/XX/2018 I initiated a external transfer from an outside bank account. In order to do that they require verification of the account by verifying two small deposits made to the external account. Everything was verified and the account was added. I then initiated the transfer of {$2500.00} and it was successfully deposited into my account. They allowed the transfer after verifying the external account then froze my account stating they need to verify my identity. They told me the only way to verify my identity is through a bank statement for the external account. They wouldn't accept any other documents. No ID no passport or anything else. Just bank statement for the external account. I transferred the money at the direction of my wife because she was closing her account and she didn't want to wait 60 days for XXXX prepaid card to mail a check. Simple bank froze my account and won't allow me to access the funds in the account they won't let me close it out and get my money back. But somehow Simple bank has allowed a transaction from XXXX to happen and they won't fixed the unauthorized charge until I send them a bank statement for the external account which is not available. That account has been closed since the transfer was initiated. I just want to make a transfer to withdraw my funds and close the account. I can verify my identity with a driver 's license and passport as well as have my wife verify that she instructed me to initiate the transfer. I can also provide proof that she is my wife.
|
| 01/09/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
) In an effort to make sure we are covered, I am sending in another complaint, because our situation with BBVA seems to only get worse! My wife called BBVA back, after about a week or so when BBVA indicated to us, that before they could take a payment from us, they had to get everything straightened out on our XXXX payment they had lost. My wife called BBVA, and a representative told her that they had a screen shot of the payment we sent them ; and they had to figure out where to apply the XXXX payment, which didnt make any sense to us! After that, my wife has been continually calling BBVA for the last month of XXXX, up until now to no avail ; trying to make a payment, and there is a recorded message that says, leave your account number, name and phone number, and someone will call you back ; but no one never does. ( That number is to their Bankruptcy Department, even though we didnt put the car in Bankruptcy XXXX ) ) We did get a call on the XX/XX/XXXX from BBVA, that they have noted in there call logs, but it was for a survey about their service, which I find very funny, considering how bad the service has been!
) BBVA has been very incompetent, and if they are going to make it this difficult for us to make a car payment, we feel that they should just go ahead and send us the title to the car ; or not charge us for the month of XXXX and XXXX or however long it takes.
) The problem of making a payment only seems to get worse with BBVA at this time, and we are worried and confused on what to do!
|
| 02/17/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
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Upon multiple attempts, including on XX/XX/18, to make a transfer from my HELOC with BBVA to my checking account with BBVA, my access to my HELOC was denied. Per the Home Equity Optimizer Account Agreement, I should be able to access by funds per telephone, however the customer service representatives are insistent that I need my XXXX card CVV number. This defeats the purpose of calling over the phone, since I do not have a XXXX with this account. The representatives explained to me that this was for regulations and security purposes. 1 ) There is no banking regulation that requires a CVV to transfer from my Heloc to checking account. 2 ) The representative already confirmed my identity by verifying account number, date of birth, credit limit, and last deposit amount, all in addition to calling through the mobile app that identified my account for them.
My HELOC and my checking account have the same signers, only myself, so the risk of fraud is minimal, especially after verifying me several ways.
I asked to file a formal complaint and was told that there was nobody that I could escalate this to, including a manager or supervisor. The representative told me they would send an email to their manager, but when I asked for a follow up from a supervisor, they told me they could not guarantee that. In other words, my request/complaint would be ignored.
Ultimately my access to my consumer line of credit is being restricted and I am unable to use the line of credit per the line of credit agreement.
|
| 06/18/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XXXX XXXX , 2017 I received an email from Simple Support notifying me that my account was closed because it did not did not " meet the requirements of Simple 's account agreement. '' It went on to say " Your card and account are blocked so no further deposits, transactions or transfers can be made. '' I was on vacation at the time across the country and this was my only form of money. I was also concerned as I had just bought my mother and I plane tickets home the night before with this account and I saw that while it showed my XXXX purchase of {$360.00}, it was also showing that it was being credited back to my account. I emailed Simple Support asking why my account was closed and received no answer. I then called Simple Support and gave the customer support staff my information to verify my identity. I was told I was no longer able to have phone support and that I must email my concerns and they hung up on m e. I called two more tim es and I was hung up on both times. When Simple Support finally emailed me back, the response was " Your account has been closed and we are unable to reverse that decision. Please refer back to our original message as it contains all the information we have to provide. '' I emailed once more asking if the plane tickets I bought were even valid and I have never received another email. I was forced to buy XXXX new plane tickets with funds that I did not have and I am now extremely negative in my XXXX XXXX XXXX account due t o Simple Bank robbing m e.
|
| 08/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Several months ago my car was totalled. I have been trying to pay off the remaining balance of the loan ever since. I can never get through to the total loss department at Bbva. Every time I try I am on hold for something like 20 minutes and then the ivr hangs up on me stating they are unable to handle my call and to try later. Eventually I decided to just wait for all the insurance companies to finish their work and see where I stand. Once all was done the app showed a principle balance of about {$180.00} and a payment due of like {$40.00} or {$50.00}. That was last month. Evidently that wasn't the right. This month I see a late charge of {$21.00} has been applied. So I downloaded an actual statement and find to my surprise I actually had over {$400.00} due. Recall the app only showed a payment due of like {$40.00}. Now I owe {$310.00} and the app says my payment due is {$67.00}. This is very misleading and deceptive. The app is lying about the payment due. I tried to at least get the late fee waived due to the error but again could not get through to the only department that is allowed to help me, the Total Loss Team. I did talk to several other reps but no one could or would help. They just kept transferring me back to total loss where I would be hung up on. I have sent payment for the full amount due by mail this time, no longer relying on bbva 's app or website. I would have preferred to pay by phone or in person but again I'm only allowed to work with total loss and I can never reach them.
|
| 08/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2020, I opened a new checking account at Simple. Followed the instructions provided to link an external account to transfer funds into this new checking account.
I also followed all instructions to provide proof to verify the linked account.
The I transferred {$55000.00} into this checking account from my external linked account.
In order to take advantage of the 1.00 % APY, I opened a Savings Goal account in Simple. Trouble started after this.
I was not able to move any money into the savings goal account, with no explanation provided as to why. I notified support and I was given no response for more than a week. After multiple notifications to request answers, I was told I had not verified my external linked account. When I provided proof that I had indeed verified, they again stopped all communication.
It has been 1 month since this and now, they have frozen my account, denying me access to my {$55000.00} completely. No one seems to know what is happening, except my hard earned money is stuck within their system.
Repeated requests only get a response that they are working on it, but for the last one month, there is no evidence of any progress on whatever they are working on.
On XX/XX/2020 I requested to close my account and initiated an ETF to transfer all my funds out. This was also denied. They cancelled my ETF request with ACCOUNT FROZEN and no further explanation provided.
The bank has so far, refused to work with me to solve this, and deflects any request for help.
|
| 10/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed on a 30 year construction loan with BBVA in XX/XX/2019. During the loan application process i was told that i had to get my loan to XXXX XXXX as thats all i would qualify for based on my LTV ratio. I got my build costs to this number. When the appraisal came back the property and plans appraised for a higher value then estimated so I was told by my mortgage broker at the bank that I now had an additional XXXX to spend on building the house. This took my loan to {>= $1,000,000}. At no time during the loan process or in any disclosures were there any additional closing costs or closing draws documented. 4 months after closing my loan i met with my builder to discuss funds used for construction and I thought he had lost XXXX as i was paying interest on XXXX since i closed my loan. Come to find out BBVA took this XXXX and applied it to a closing draw. I communicated this issue to my broker and he and I were still on the same page that the money was supposed to go to build the house and that all closing costs were already paid. When we went further up the ladder at BBVA they said he did his ratios wrong and that he took equity into play when he shouldnt have. I have this phone conversation recorded between him and his boss. My broker clearly tell his boss that the XXXX was respresented to me as build costs and not to a closing draw however they are still unwilling to make it right. If you would like this phone recording please let me know as they clearly lied to me to get my business.
|
| 08/30/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
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Web |
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I am in the process of closing my BBVA Compass chequing account since I had acummulated a negative balance of {$160.00}, But I still will like to pay BBVA Compass hopefully in small installments.The reasons for this are as follow : Between XX/XX/XXXX and XX/XX/XXXX my BBVA Compass chequing account had been charged four times with non sufficient funds each time around {$38.00} fees.Of all of those only one was for a real writting check, the rest were electronic payments.Althought I must admit that when all these transactions were paid by BBVA Compass it seemed practical since I did not had to face the payee going after me.But then later I realized few issues with the way BBVA Compass exercise this service on my account for instance there was no a call, email or mailing letter informing of my account been over draft ; all this time I had have exporadic access to the internet and a few years ago BBVA Compass force me to relinquish paper statements.Also in the year 2013 I remember walking to my neighborhood BBVA Compass branch located on XXXX XXXX XXXX XXXX, XXXX, TX XXXX Phone : ( XXXX ) XXXX and sat with one of their employees at that time to ask for a removal of overdraft protection from my account.I Know could bear my mistakes, but all of these non suficient funds fees were for paying my XXXX, my mechanic, my car insurance and my phone company even some of the bills were for {$5.00} ; had BBVA Compass honored my request of a few years ago all of my payees would be more lenient and cheap.
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| 07/11/2015 |
Yes |
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Web |
Older American |
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I signed up for a credit card with XXXX XXXX Bank in XXXX XXXX, Florida. They apparently collaborated with BBVA Compass to issue cards for them. I pay my bills online through my XXXX XXXX Bank checking account. Most of my bills are paid electronically except for the BBVA Compass XXXX which would not accept electronic payments ( seriously? ). I would schedule the payments 5-7 days before the due date but would always end up with a late charge of {$23.00} and a finance charge ( I pay off my balances every month ). When I would look at my XXXX XXXX Bank transactions it would show the checks sent on time but for some reason Compass Bank would not " receive '' the payment until the day after the bill was due. I would call every month and complain about the late charge and finance charge and every month they would graciously reverse the late charge but would not reverse the finance charge. I believe XXXX XXXX Bank was scammed by BBVA Compass with no electronic payments and unfounded fees to their customers. XXXX XXXX Bank ended their relationship with BBVA Compass Bank for credit cards ( effective XXXX XXXX, 2015 ). As this was a cash rewards card I called BBVA Compass about my cash rewards balance being applied to my final statement but was told this was only credited on the anniversary date of the card, which in my case, is XXXX. So it looks like I was scammed with finance charges and now lost cash rewards! I am only one person and I know I am not the only one who was caught up in this scam.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
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I've been a Simple bank customer since its beginning and loved them. BBVA bought them out and recently decided to close down Simple. They ensured us that the process would be seamless, but it has been awful.
Yesterday was the transition day and we were all instructed to sign-up for online banking through BBVA. When I tried this, I got locked out and was unable to access my accounts. This is not isolated to me, and it appears that there are tons ( maybe even all ) who are experiencing this same issue.
So what? Technical issues happen and are a part of life. I work in IT so I know this firsthand.
However, I'm filing a complaint because there is no way to contact BBVA, and they have failed to send any emails about the situation. Instead, I had to go to social media. Yesterday ( XX/XX/XXXX ) they put up a tweet " BBVA customer service will be open tomorrow, Sunday, XX/XX/XXXX from XXXX XXXX. to XXXX XXXX. Central to assist Simple customers converting to BBVA USA. Please call XXXX for service during that time. '' Well, I've called 25 times and been hung up on every single time. Their customer support staff are being instructed to hang up on these concerned people who can not access their funds. Some of them pretend like they can not hear us and others simply hang up within the first 10 seconds of the call. I know that this is coordinated and intentional because it happened so many times with different support representatives.
This is truly astonishing to me, and absolutely unacceptable.
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| 09/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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|
It was yesterday XXXX XXXX around XXXX, i went to XXXX bank on XXXX and XXXX in XXXX, TX.
I wanted to withdraw {$5000.00} from my account, the teller told me that they did not have the money and that i needed to go to a different location, or come back the next day to get it. I asked to speak to the manager. The teller came back with a young lady, i told them that i will be video this conversation and asked for her name, she refused to give me her name and walk away.
I asked the teller for that person name but she refused to give it to me, and refused to give me her name also. I asked the teller again that i could speak to someone really in charge, because i want to cash out some money.
After a few minutes in the back room again, she came out and told me that i can have {$2000.00} instead of {$5000.00}. I told her that i didn't want {$2000.00} but {$5000.00} of my money and who ever hear of a bank that doesn't have {$5000.00}.
Then suddenly another employee came and asked if she could help me from behind my back, she asked for my driver license and bank account number, i gave them to her, then she went in the back and after a few minutes, she came out with {$5000.00} and gave it to me.
I don't really know what has happened there, was i being discriminated or????.
It was really sad that i have to go through that just to get my own money. What if they do this to the people that speak very little English or someone just do what the told from the teller, there have to be a better way.
|
| 07/24/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I opened an online bank account with Simple within the last XXXX3 months. From the beginning I had multiple issues. Immediately I had trouble accessing money I had deposited into my account. I called customer service multiple times and got different answers. I was able to complete some small transactions. In early XXXX, Simple contacted me stating that they believed someone else had accessed my account. I called simple and they gave me instructions that I needed to verify some information. I logged into Simple as instructed and a pop up window with a customer service rep walked me through what I needed to do. I completed verifying my info for a new account, and even attached my drivers license and proof of residency for upload in the chat box, the rep explained that my money deposited in the old account would be transferred to the new XXXX and would be protected from fraud. and I should receive a new card in XXXX4 business days. I thought they said it would only take a couple of days but when that did n't happen I emailed and received a response saying it would take 7 business days. Seven days later my {$1300.00} ( approximate ) showed as pending. Sigh of relief! It will nice to have access after almost a month. Only to log in the next day with an account balance of {$0.00}. I proceeded to call customer service and explained the situation, the rep responded that it must be fraud and shut down my access to my account. They now refuse to give me any information at all or any of my money.
|
| 11/13/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with the payoff process at the end of the loan
|
|
Web |
Servicemember |
|
I took out a home improvement loan at BBVA Compass in XXXX. I filed bankruptcy in XXXX and included this loan. However, Compass told me that if I didnt pay off the loan I would have a lien on my house. Therefore, I continued making payments despite the bankruptcy. In XXXX, I asked to settle the loan for an amount less than the balance, and the offer was accepted by XXXX XXXX at BBVA Compass. I made the payment for the settled amount. I asked for BBVA Compass to update credit report, which they agreed to but never did. In XX/XX/XXXX, I received an email from XXXX XXXX stating the account had been settled for less than the full balance with no obligation effective XX/XX/XXXX. However as of this complaint the mechanic 's lien is still on my title and not allowing me to refinance my mortgage. I 've made SEVERAL attempts by phone, and no one ever calls me back. Then I received an email XXXX XXXX XXXX stating the lien would not be released until balance was paid, the on the same day at XXXX XXXX got email saying lien will be released, it ould take up to 3 days and up to 30 for court to process. Then XXXX XXXX at XXXX anothe email saying they are not releasing until balance paid. The on same day at XXXX another email saying it would be released but would take 5 days and XXXX for courts to process. No one answers my phone calls despite many calls and messages left. This has caused much stress and its keeping me from being able to proceed on my refinance. Please help me get this lien removed.
|
| 12/03/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Fraudulent Bank Statements. Simple Bank provide customers with fraudulent Savings Account Statements that do NOT reflect the accurate Interest Rate earned on the account. They are Advertising a Higher Interest Rate, then changing the Interest Rate Mid-Month and only reflecting the Lower Interest Rate on the Banking Statement. The Bank Statement does not state when the Interest Rate Changed during the Month nor what days the account earned the Higher Interest Rate Advertised or the Lower Interest Rate actually stated on the Statement.
Chronically Incompetent or Pretentious Complaint Responses. Despite stating my Complaint very clearly in multiple ways over repeated complaints, Simple Bank repeatedly provided the very simple minded response that they could not answer my concerns and that I needed to consult an accountant. This either reflects the chronic incompetence of their support team, or their conscious refusal to respond to this concern.
After repeated Complaints, they finally confirmed that they KNOW their Bank Statements only reflect the Closing Interest Rate, and NOT the Opening Interest Rate. They KNOW their Statements do NOT indicate when the Interest Rate changed and how many days in the month the Advertised Higher Interest Rate was applied to the account, versus the Lower Interest Rate stated on the Bank Statement as the Interest Rate earned. Thus, they KNOW they are providing Fraudulent Bank Statements that do NOT reflect accurate information on interest earned.
|
| 09/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
My Spouse lost his job due to COVID since hes in the XXXX business. I have to pay everything on my own. He was also sick. Things really became a mess when 2 Billers deducted money from my BBVA Checking acct earlier than they were supposed to, putting my account in negative and then from there, it was a domino effect that caused many NSF/Returned Items fees. I have cancelled any Auto EFT pmts I could, but there are some I can not, like with XXXX for example. I have been charged {$1000.00} or more in just fees alone from BBVA since XXXX. I contacted BBVA and asked them to please close my Checking account ASAP or at least freeze it so that no more Auto EFT payments will be deducted, which I can not control and asked if they can waive all the fees at least, due to the pandemic we are going through and so that they dont compound my already fragile financial state. And I of course will pay the amounts they authorized in my behalf in monthly installments. They said they couldnt do that but waived only {$76.00} in fees, which does not help much. Since then, I have been charged more fees from BBVA for deductions I was not aware of and had no control over. They are charging me {$38.00} each time, even for returned payments as low as {$3.00}! This is very unfair and deceptive. There are other Banks that are waiving any and all fees automatically. I need assistance ASAP, so I can move on with my life with less stress. This year has been very challenging for us all. Thank you. - XXXX XXXX
|
| 09/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My issues is with simple bbva online bank and my external account was from XXXX mother bank is XXXX XXXX XXXX XXXX XXXX, I had opened a checking account with my prepaid account funds and they don't have regular bank statements they have statements with the debit card numbers on it and they don't provide regular bank statement with the checking account numbers on them that they found was extremely transferred from I can't prove that the account is mine because they want that exact verification I'm also having trouble communicating with the bank because they won't answer me anymore when it comes to my account issues and I have, its actually more then that cause when I had opened the account they had my debit card shipped to my old address which I was in process of moving I thought I would be able to get my debit card so I had it sent there well I didnt get it and so I called and they couldnt help me so I had added another banking account I have onto my simple account the one I am having issues with well as soon as I did that they locked my account and told me that the reason the account got locked was because of the external account and I needed to send verification of it in well I did, because the first one I cant get a statement to and until I added the second account they didnt have my account locked, well they went back on their word and asked for the prepaid card account statement which I can not get I am having trouble they wont even close my account and send my fund to me
|
| 08/27/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
BBVA holds my mortgage/escrow. I changed my homeowners insurance company, mailed BBVA my insurance refund check for escrow on XX/XX/XXXX {$1100.00}. New insurance was now going to be {$960.00}. I phoned on XX/XX/XXXX to get my new payment. She informed me it would go from {$1600.00} to {$1700.00} ( confirmation # XXXX ). My payment posted on XX/XX/XXXX but my mortgage said it was unapplied payment of {$1700.00}. On XX/XX/XXXX, they charged me {$55.00} late fee. On XX/XX/XXXX I called and asked why my payment didn't post, told it was short. I said I will pay the additional money to get it posted and she took my payment over the phone of {$98.00}. I found out the XXXX that money was given to escrow and not the payment so I am still short and delinquent.
I have asked for 3 days to have a supervisor call because I believe the customer service representatives are in another country and not connecting with my mortgage. I have asked what I need to do to speak to supervisor to no avail. My last conversation she said she would ask to get the {$98.00} payment moved from escrow to mortgage. She was going to give me confirmation number and the phone disconnected after 7 minutes. I called back to find the business was indeed closed. I have over XXXX credit rating and do not want it ruined because of this business tactics. I have almost {$400000.00} equity in my home and would like to move to another bank if possible with my husband and I retired.
Please call me and help. XXXX XXXX.
|
| 02/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I gave my credit card information to a Travel agent on XX/XX/2020 to purchase airline ticket for my mother but he used my credit card to purchase a different airline ticket. I filed two claims with my credit card company but the claims were denied and I was given the option to get a voucher for future use. I called Delta to get the voucher and I was told that I can not get a voucher because I do not have a ticket. The ticket purchased using my credit card was not mine. The travel agent fraudulently used my credit card. I filed a police report and the number is XXXX. The police officer advised me to call the credit card company BBVA and XXXX to give them the police report number and to try to resolve the issue with them. I called XXXX who told me that since the ticket was not purchased directly through them, I have to go to the Travel agent and the credit card company. I have been calling the Travel Agent but he is ignoring my calls and not responding to me, I filed a complaint with XXXX and with FTC against the Travel Agency. I called BBVA and they told me that I can not dispute the charges further and that I can only dispute a transaction once. I have not pay the credit card charges yet and I am not planning to pay because I did not receive any services for the charges. I am filing this complaint with you hoping that you will help me resolve this matter with BBVA credit card company who should pursue my dispute rights and process my refund for fraudulent charges.
|
| 12/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I recieved a letter from a lawyer stating that I am in default for my mortgage with BBVA. this was dated XX/XX/2019 it states that I need to pay XXXX before XX/XX/2019. it also states that I need to call the bank and make sure that the numbers were correct before submitting payment. I have since made arrangements to have the necessary funds available and reached out last Friday XX/XX/XXXX to make sure I had the correct amounts. first I went to the branch ( XXXX, Alabama ) and sat with the manager for nearly an hour to try and maker sure I had the right amount. he was unable to get me the number. I then sat on hold for nearly an hour trying to get the information over the phone to no avail. after numerous calls I was told by a bank representative that the information would be emailed before the end of the business day. This Morning XXXX the XXXX I called the lawyers XXXX, XXXX XXXX XXXX, XXXX. and spoke with XXXX XXXX XXXX who assured me I would have the information before the end of the day. I called back at XXXX and left a message but have received no information. I sent a secure message through BBVA 's XXXX application today and received no response. I sent a message via BBva 's XXXX XXXX and received a response that they tried to call me and sent an email. neither of those things are true. I now have three days left to resolve this issue or they say they will foreclose on my house. they are with holding this information intentionally so they can take my house.
|
| 01/23/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened a new BBVA Compass Bank ClearConnect checking account on XX/XX/XXXX under the terms of an advertised promotion for new customers stating that I would receive a {$200.00} cash bonus for my new account. The terms of this promotion stated that " within sixty days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account. '' I had my employer direct deposit payroll switched to my new account and the first direct deposit posted on XX/XX/XXXX. Now that I fulfilled my requirements, I expected to receive my bonus as stated in the terms : " The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements. '' According to the 60 day timeframe, I should have received my bonus by XX/XX/XXXX. But it was never added to my account. On XX/XX/XXXX, I attempted to contact BBVA Compass Bank about this issue. I sent them a secure message through their website inquiring about the delay and the bonus. A week has since passed and they have failed to even respond to my inquiry. They are clearly attempting to avoid meeting their obligations to me after they induced me to sign up for a new account with the promise of a bonus.
I have attached a document that shows the terms under which I signed up for the new account, as well as evidence of my payroll deposit on XX/XX/XXXX.
|
| 04/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX i tried to link an external bank account and was informed that i needed to send secure documents to prove ownership of my acct i did several times they blocked my account and everyday i was sending support messages through the app i called on several occasions and was informed no manager on duty they blocked my account and i had no access to my funds XXXX helped me and my account was unblocked after 2 wks of my funds being held from me that was on Thursday XX/XX/XXXX i was able to pay some bills and transfer money from simple to simple but then on Friday XX/XX/XXXX my account was blocked again and i haven't had access to my funds since i have spoken to several people from the date of XX/XX/XXXX and i have not gotten anywhere i spoke to manager XXXX on SaturdayXX/XX/XXXX and was informed a check was going to be mailed to me expedited and today is XX/XX/XXXX and they r still holding my funds i have a medical condition and i need to see my XXXX and take medications on a daily basis and they r holding my funds and i haven't been able to pay anything and my rent is due on the XXXX this is all my funds i have available to me and i am not getting anywhere with customer service because supposedly they do no have a manager on duty what type of company is this they should be ashamed and the representative XXXX XXXX was the one that closed my account without my authorization he is rude and unprofessional he should not be working in a customer service dept
|
| 02/17/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I had a BBVA Compass clearspend debit card. My debit card was hacked on XX/XX/XXXX we 're by someone was trying to charge funds to my card I reported this to BBVA Compass and they said they 're going to send me another card on the XX/XX/XXXX. I talked to them again and they explain to me what happened someone had evidently copied my card from what they supposedly said I swiped it at a pump, but I do n't remember swiping it at a pump. She said that the charges were coming out of XXXX. I called BBVA Compass again on Monday and they told me that my account had been closed and that they were not going to activate the new card that I have received from them. By this time I am a week without money. I went to a nearby Compass bank and ask them what they just release my funds to me and get so that I can have my money. I 'm they call someone in an office who said she was doing some expedited function which did n't really get me anywhere. I called them back on Wednesday and talk to someone and she said that account was closed and that she could do an expedited function and have me a check mail I asked her why when the person who said they were giving doing an expedited function on Monday did n't say anything about mailing me my money Monday in a check. She said she did not know. After talking to them I remember it that this may be the account that I set up to receive my tax refund on so now I am going to be without that money because they decided to close my account.
|
| 10/27/2017 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Dear XXXX, XXXX XXXX XXXX recently declined from over XXXX to less than XXXX because a credit card company ( BBVA Compass ) has been posting a delinquent account on my credit report. I have not received any written notification of the debt or my right to be able to dispute this debt. I have not received a single phone call or letter from this company. I called them multiple times in the month of XXXX to try and settle this alleged debt by paying off the amount they were requesting if they would remove their negative account from my credit report.
They have still not sent me a written notification of the debt despite my email and phone calls on XXXX XXXX, XXXX in which I gave them my most recent address.
The person I spoke with was collection agent XXXX XXXX ( XXXXXXXXXXXX, XXXXXXXXXXXX, phone number XXXX XXXX. I have called this number back several times over the last few days in an attempt to settle this alleged debt and have the negative information removed from my credit report. However, after being on hold for over an hour, I have not been able to speak with anyone.
I am a physician with a very busy schedule and a high patient volume. I really can not afford to spend so much time trying to settle a debt for which I have received no notification to date. I believe that in order to protect my rights as a consumer, an intervention from the CFPB is urgently needed.
Thank you, XXXX, XXXX XXXX XXXX off on writing full name as per guidelines above )
|
| 01/31/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I applied for an BBVA Compass checking account via a bonus promotion on XX/XX/XXXX. The promotion terms were as follows : 1. You must be a new BBVA Compass consumer checking customer who has not had a BBVA Compass consumer checking account open within the last 90 days or closed due to negative balance to be eligible for the bonus.
2. Account must be opened within XX/XX/XXXX through XX/XX/XXXX 3. Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account.
4. The account must be opened at a branch, online or via XXXX, Option 2.
5. After the requirements have been met you should receive the promotion within 60 days. I opened my account on XX/XX/XXXX and had an employer direct deposit of {$300.00} on XX/XX/XXXX. After meeting the requirements on XX/XX/XXXX, {$200.00} was suppose to be deposited into my account within 60 days. During this waiting period, I contacted BBVA Customer Service several times to confirm when the bonus would be deposited. I sent 5 secured messages because neither one was being responded to. I finally received a response 8 days later. The bank responded to me via secured message and confirmed that I met the terms and requirements of the promotion but they did not post the {$200.00} bonus. As it is now over 60 days, I have resorted to filing this complaint.
|
| 07/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Hello, I had opened a BBVA Checking and Savings account under the promotion they were offering : BBVA Compass is offering {$200.00} when you open a new qualifying checking account and receive a qualifying direct deposit of at least {$500.00}. Use promo code XXXX.
You can also get a further {$50.00} by opening a savings bonus by opening a new savings account. The savings account balance must be {$500.00} or more on XX/XX/XXXX.
My account was opened on XX/XX/XXXX and I had numerous direct deposits hit my account over {$500.00}. I also had over {$500.00} in the savings account and still do to this day.
I fulfilled the requirements to recieve the bonus and I reached out to BBVA to research. They told me I didn't have a promo code attached to my account and there was nothing they can do. I believe it's on them that their system didn't apply the promotion to my account when I used to promotion link and applied the promo code to the account online upon signing up.
Their response to my inquiry : " I reviewed your account and was unable to locate any promotional offer coded to your account. The offer required that a code be placed on the account at the time of account opening. So unfortunately we are not able to add any codes once the account is already opened. You do not qualify for this bonus at this time. '' Please file a formal complaint on my behalf for the {$250.00} owed for the promotion promised by BBVA.
Thank you XXXX XXXX XXXX XXXX XXXX
|
| 05/11/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I am a XXXX homeowner, upon the state of FL shutting down my business due to the pandemic in my most lucrative months of the year. I accepted the forbearance to lift the burden of my financial struggle to pay my mortgage. Upon completion of my forbearance I went thru an agency for assistance to pay the forbeared amount. My Servicer would not respond to the correspondence sent by the agency to obtain payment information as confirmation of my default status with my written permission attached. The agency reached out via fax, email, and mail from XX/XX/XXXX XX/XX/XXXX as a result due to no response of the servicer receipt of payment info the agency cancelled my approval and gave to another in need due to the high demand of many in my same situation. This assistance would have help yet the servicer refusal and lack of response has me in a bigger financial struggle. When I call no one can tell me anything I have been asking for my investor for over a week and the agent could not answer or knew. This is uncomfortable to say the least and the servicer is making it difficult to receive the help that is needed to resolve my hardship now that I am back to work. Until the economy is back in full operation my business will and has suffered however my kids and I should not suffer due to the lack of this servicer. I am and have been financially impacted by COVID and the servicer is giving me the runaround. No help at all just causing more unnecessary stress
|
| 12/09/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
Servicemember |
|
I paid off my vehicle loan on XX/XX/XXXXat the local BBVA branch with a personal check. The teller provided a number to call to receive my title faster than the normal 30 day period. On monday XX/XX/XXXX after checking my bank account ( making sure the check had cleared ) I called the number provided by the teller, I was told to email a copy of the deposit slip showing that I had paid the loan off, I was informed that I would get my tittle in 7 to 10 days. I called back around the XX/XX/XXXX to ask where the title was, since I was told that it was coming from XXXX AL, which is 80 miles away, again I was told that it was in the mail. I called back and asked to speak to a manager to see if I can get a straight answer about the whereabouts of the tittle, I was told that I would receive it no later than friday XX/XX/XXXX or saturday XX/XX/XXXX. I called back on monday and was told again that it was in the mail and due to the pandemic it was taking longer than normal which is odd since I make lots on online purchases and receive my items delivered by the USPS just fine and in a timely manner. I then asked for a replacement title, since I am assuming that the title " they sent '' is lost in the mail, I was told that I would have to incur the cost of a replacement title. I also requested to elevate my formal complaint to a corporate representative, I was given a ticket # and that I would get a call in 24 to 72 hours. I still have not received a call.
|
| 04/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
Servicemember |
|
BBVA is not allowing customers to make partial payments under the minimum payment amount required.
BBVA is calculating minimum payments in a way which is illegal. They are calculating a minimum payment based on the balance in the period, additionally adding any amount between the over credit limit amount and the credit limit.
In my case BBVA is calculating the minimum payment allowed, and not allowing me to make partial payments online as {$320.00}. My credit limit was {$3900.00} before closing the card. The balance on the card is {$4000.00}. BBVA changed the credit limit from {$6000.00} to {$3900.00} last year. BBVA asserts that the minimum payment is whatever the monthly balance is, and additionally the spread between the over limit. In this case they assert they can set the minimum at whatever calculations for late payments plus the {$110.00} difference of over limit amount. The monthly minimum payment they claim is {$72.00}. Within the minimum payment math they believe they can multiply that by 3 for previous missed payments in XXXX and XXXX. They have applied payments in XXXX and XXXX to previous months and are still rolling forward the arrears to future months even though they have assessed late fees.
Further BBVA is not applying amounts to current months. BBVA is stating that a missed payment in XXXX allows them to apply current months payments for that missed payment and subsequently classifying payments made in future months.
|
| 05/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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|
In XXXX of XXXX I contacted XXXX XXXX of BBVA and applied for a refinance of a mortgage loan on my investment property. I specified that my investment property was in the name of my XXXX which I wholly own. I also expressed my desire to maintain the loan in my XXXX name and also apply for a line of credit on the same property. By mid XXXX I had submitted all documentation requested and was under the assumption that my loan was on its way to a decision from the underwriter. I was told by XXXX not to pay for the appraisal until notified by her to avoid any complication. It was not until XXXX that she gave that notice and the appraisal was complete. The property LTV came in far below 80 % and my credit score qualified for the best rate.
Many time throughout the process there was no communication as to the status of my loan or when a closing date could be reached. It was not until XX/XX/XXXX that XXXX reached out to inform me that they would not be able to process my loan under my XXXX name and I would have to close in my own name. I informed her that it was unacceptable that I was just now being notified of this.
Since then I have reached out to several people and departments at BBVA, none of which have called me back or offered any assistance. I have spent over {$500.00} for the appraisal and have no way of getting it back. I need assistance in recovering lost funds and getting a hold of someone who will actually assist in my situation.
|
| 02/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Dear Federal DIC ( FDIC ) : BBVA, Banco Bilbao Vizcaya Argentaria, Bank ( headquartered in XXXX and XXXX Alabama ) IS NOT IN COMPORTMENT WITH REGULATION E.
( 1 ) I FILED A DISPUTE on XX/XX/2020 ( SUNDAY ) to facilitate A CHARGEBACK to XXXX XXXX located at XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX, Georgia XXXX ) in the amount of {$840.00} ( {$590.00} directly charged to BBVA debit card ) because XXXX XXXX committed FRAUD AND THEFT BY DECEPTION AND THEN BECAME MENANCING. The XXXX Georgia ( ZONE 2 Cops ) were notified and A POLICE REPORT FILED ( XXXX ). XXXX XXXX and XXXX have been issued a notice to CEASE AND DESIST LETTER for annoying and harassing email and telephone calls. BBVA bank is refusing to issue the REFUND NOR ( AT THE LEAST ) A PROVISIONAL CREDIT TO MY BBVA ACCOUNT PURSUANT TO REGULATION E. I REQUIRE MY MONEY AND ALL STEPS HAVE BEEN TAKEN FOR BBVA TO ISSUE A CREDIT OF {$840.00}. BBVA IS NOT IN COMPORTMENT WITH REGULATION E AND IS REFUSING TO ISSUE A PROVISIONAL CREDIT. I NEED ALL MY MONEY.
( 2 ) BBVA HAS ISSUED THE {$250.00} PROMOTIONAL INCENTIVE. BBVA IS FACILITATING RANDOM ACTS OF FRAUD TO BE COMMITTED ON MY BBVA ACCOUNTS ( WHICH ARE IN EXCELLENT STANDING ) AND I AM ENCOUNTERI
NG THE INCONVENIENCE DUE TO BBVAS LACK OF ACKNOWLEDGEMENT TO UNITED STATES FEDERAL REGULATIONS AND BBVAS INCREDULOUS LACK OF EFFORT IN HOLDING THE CRIMINAL MERCHANTS ACCOUNTABLE.
Sincerely and Respectfully, XXXX XXXX XXXX XXXX : XXXX Email : XXXX XXXX
|
| 04/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
After deciding to close my account due to suspension of external account transfer options, I called Simple ( simple.com ) to request account closure.
Speaking with the first service rep, I was advised to remove the money from the account first. I stated that transfers to external accounts was not available for me, so she advised me to withdraw my remaining balance from an ATM. I inquired whether she knew of any ATMs in my area that dispensed {$1.00} bills, since the balance in my account was not an increment of {$10.00}.
I then was transferred to a supervisor who informed me they could close my account and explained how I could transfer to my spouses account at the same bank.
She then explained that I had to request account closure in writing, or through secure messaging in the Simple App.
I then submitted that request, requesting all accounts in my name be closed. The response I received said they also needed confirmation to close a protected goal account, something I was not aware I had and had not been notified of during the phone conversation, and was yet another barrier to closing my account with Simple.
After sending yet another message again requesting ALL accounts be closed and requesting confirmation, I stopped getting any responses from the customer service.
I have a XXXX balance and have no pending transactions with Simple Bank, and would simply like this bank to honor my request for account closure.
Thank you.
|
| 06/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I sold my house and closed on XX/XX/XXXX. BBVA Compass was notified in the closing paperwork of my new address to forward my escrow balance. Additionally, I contacted them via their customer service number ( XXXX ) on XX/XX/XXXX to remind them of the proper address to send the reimbursement check to. BBVA Compass disregarded all of the communication on the correct place to send the check, and sent the check to the wrong address, where it was rejected and returned to them XX/XX/XXXX. I reached out to the bank on Monday, XX/XX/XXXX, and they stated that regardless of their negligence, they had to have an affidavit filled out, and would send me one within 48 hours. On XX/XX/XXXX, after 48 hours, I went to a local branch to seek resolution. The banker at the local branch contacted the mortgage group and said he could be of no assistance, but that the affidavit would be emailed by the end of the day XX/XX/XXXX, or the morning of XX/XX/XXXX. When I did not receive the affidavit on the morning of XX/XX/XXXX, I contacted the customer service number again, and they stated that now the wait time to receive the affidavit was 3 to 5 days. When I asked why the wait time to send an email had changed from 24 to 48 hours, to 3 to 5 business days, the BBVA Compass rep did not answer. As of XX/XX/XXXX, BBVA Compass has held over {$5000.00} due to me in a refund and will not provide me a mechanism to receive my money that they have held for over 4 weeks.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Had a Simple Bank checking account. Bank transitioned to BBVA USA on XXXX XX/XX/2021. Since then it has been a total disaster and very little help from BBVA. It took all day on the XXXX and part of the XXXX just to access the new BBVA account I have been frequently unable to access account via mobile app or via online banking website. The rare times I am able to login, have tried multiple times to transfer money out of account to XXXX but continue to get system errors or unable service errors when transfer submitted. Spent 2 hours on phone with customer service today ( XXXX XXXX ) and same situation with transfer. During the call both BBVA website and mobile app went offline. Customer service rep and then manager said I could go to a branch and do this. I live in XXXX TN and closest branch is in Alabama 82 miles away. Then they offered to mail me a check via standard US Postal Service, I said that is not acceptable to me based on current ineptitude with this transition and complete lack of faith in this bank. Based on the BBVA XXXX feed regarding this transition it seems that a multitude of Simple account owners are experiencing the same horrible experience of limited or no access to their account.
BBVA will also not waive the transfer fee of {$3.00} per transaction. Have {$5500.00} in account and their daily limit to transfer is {$5000.00} so this is costing me {$6.00} to close the account and they said they would not waive fees.
|
| 03/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
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|
I have been a customer and loyal user of Simple bank for many years. Simple was a " neobank '' which provided a unique, progressive approach to budgeting and bank account management, and has helped many customers, myself included, get out of debt. It was bought by BBVA USA several years ago, and XXXX transitioned to provide the FDIC-insured accounts for customers of Simple.
A merger between XXXX and BBVA USA was announced last year, and news of this was communicated to customers of Simple.
On XX/XX/XXXX, Simple communicated to its customers that, as part of this merger, the service was being shut down and that account-holders would transition to traditional XXXX accounts. On XX/XX/XXXX of this year, access to the Simple app, along with the various features that have helped many customers get out of debt, will be shut down. Account holders will be given traditional accounts with higher fees and an app with less features.
Although I'm sure that these actions are not illegal, it feels like they should be. A ( virtual ) board room of bank executives should not be able to make a unilateral decision that affects hundreds of thousands if not millions of people and forces them to seek out other solutions which are not as technologically mature or functionally equivalent. The problem is not that we're being shut out of bank accounts. The problem is that we're being shut out of the technology that has helped us manage those accounts.
|
| 08/13/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
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|
I had been banking with BBVA COMPASS ( now BBVA and no problems in the past, actually was extremely happy with them, when i opened my account everything was great and i CLEARLY opt out for the overdraft protection, time after i switched bank accounts, and left my checking account with bbva as a backup, with my confidence that is a free account and i OPTED OUT of the overdraft protection, now few weeks ago tried to log in and see my account and its on XXXX but i can not use it, and i called in customer service they said that my account is negative and no longer available, they transfer me to the recovery department they told me that i need to pay XXXX because my account was overdrawn for a long time, i tried to explain my situation and they dont help me at all, they told me that they can help me at the branch, so i went to the branch located in XXXX XXXX, Texas @ XXXX XXXX XXXX and the guy at the main desk ( XXXX ) offered no help at all, he mentioned right away that they can not do anything for me, i tried to explain him that it wasnt my fault, that i was not aware of the situation, a payment, which i switched before, went through, declined, and caused me that, but again, i opted out for the overdrawn protection and was not aware of this practice. So at this point i tried to ask for help for all the means ( phone, manager, branch ) and BBVA offers me no help, and the only thing that i want is my Bbva checking account again ...
|
| 09/16/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I have been trying to use BBVA Compass mobile application and online web many times this month and I'm not able to login neither contact support to fix the login issue, every time exercise all of their options never worked, I have sent a letter of making reduce payments because I lost my job several months ago and now working at a reduced wage at another job ; since then their mobile banking won't take login information neither ways to successfully reset the login information it always says service temporarily unavailable for several months, same happens on the computer just says you have been " signoff '' and it don't give you access to any resource to " re-establish '' the login information. Several months ago visited a local branch here in XXXX ( XXXX one ) and their representative installed the app on my cell phone but did not want to use my regular email I use for all other accounts she wanted a special separate email for the BBVA Compass app, told me the account was not longer active and they were just taking payments.
Obviously BBVA Compass does not want to work with me in any way, so I want your help to close this account permanently and just continue making payments to the account and I can't commit a fixed amount to this account since I have more important accounts to take care of, so don't want/like waste my time with BBVA Compass, just not worth the time spent with them. I want to continue making payments as I can.
|
| 03/31/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
I opened checking and money market accounts at BBVA Compass bank with online access in XX/XX/XXXX. I logged on to the accounts for several months ; however, in XX/XX/XXXX BBVA 's web page asked that I agree to a XXXX page " Electronic Communications Agreement '' and a XXXX page PDF, dated XX/XX/XXXX, " Agreement and Disclosure Statement for Online Banking '' to be allowed to access my accounts on line. The XXXX paragraph stated, " YOUR ATTENTION IS DRAWN TO THE ARBITRATION AND WAIVER OF JURY TRIAL PROVISIONS IN SECTION 8.F. IF A DISPUTE ARISES BETWEEN US, YOU OR WE MAY REQUIRE THAT IT BE RESOLVED THROUGH ARBITRATION, RATHER THAN THROUGH JURY TRIAL. " My complaint is that requiring consumers to agree to a complex statement which applies to both commercial and consumer accounts is an unreasonable and inappropriate business practice. I am not an attorney and the extent that banking is controlled and hassome public value, how can I judge whether a relationship governed by 103 pages of bank legalese relative to the complex process of accessing, protecting and moving funds, is fair to me as well as to BBVA.
I have told BBVA 's local branch employees of my objections. I am managing my accounts directly with the local branch, and I have fair online banking agreements with credit unions, and XXXX XXXX ; yet to whatever extent CFPB can prod BBVA and the banking industry to be more open and fair will be a service to everyone. Thanks CFPB
|
| 06/01/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Gentlemen : We were solicited to open a money market account with Compass Bank in XX/XX/2017.
We submitted the applications for myself and my wife. My wife 's account was opened. I received an email that I would receive a call from them as they needed further information. I called the bank and was told that I need to wait for them to call me.
No call was received and mysteriously I received an email that was account was approved and opened. I sent an email immediately asked them to close the account consider the application withdrawn as I was waiting for them to call me before they opened the account as I was told by them. I also informed them that they need to send the funds back to the external account if they had withdrawn them. They did not honor our request causing the account to be overdrawn incurring us a back charge at the external bank. We went back and forth for several weeks. Finally I was told that I would receive a letter in the mail. Still awaiting a response from them.
Below are several emails between the bank and us as to what has transpired.
XXXX XXXX is the local Branch Manager who came to our office soliciting more funds to be deposited with the bank. I explained as to what was happening with us. I offered to send transcripts of the emails. He accepted and later responded that he could not intervene or help us in resolving the matter.
We have not received any response in the mail to date as promised.
|
| 06/07/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
I opened an auto lo an wit h BBVA Compass Bank i n XX/XX/XXXX of this year. My first payment of {$770.00} was applied without issue. However, my payment due o n XX/XX/XXXX ne ver cleared the BBVA backen d and the loan went unpaid. On XX/XX/XXXX , BBVA assessed a {$38.00} late fee on the account. After numerous phone calls and online messages, I approached a manager at a BBVA B ranch office in XXXX , AZ. I was informed that the payment processing system was " experiencing technical difficulties '' and that is why my payment did not clear. I resubmitted my payment at th e Branch teller window via debit for {$770.00} which posted to my account within 24 hours. I was also informed th at the {$38.00} fee would be reversed. On XX/XX/XXXX , I scheduled my payment ( {$770.00} ) t hrough my online account. As of XX/XX/XXXX a t XXXX Arizona local time, that payment has yet to be posted to my checking account at XXXX , no record of the payment exists on XXXX XXXX end. Also, as of the same date and time, the {$38.00} fee has still yet to be reversed. I am concerned that BBVA 's r epeated inability to process payments in a timely fashion ( if at all ) will result in negative reports being published to my credit report, and my account falling into a delinquent status ( neither of which I have EVER had happen ). This would tarnish an impeccable credit report over an issue that is out of my control.
|
| 12/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2018 I went into BBVA Compass Bank to inquire about a 2nd chance Checking account. I had just come from the XXXX SSA branch receiving a SSI payment in the form of a check. I handed the Sr. Sales person that check endorsed, though prior to her getting up to go to a teller, she did not reveal that there would be a 5 business day hold on any new account prior to depositing the opening deposit check. When she came back, she informed me of that policy, and I said that I needed access today to the funds, as ND she asked if I wanted to " retract '' the deposit, and I stated yes. She went back to the teller, came back with a piece of paper, asking how much money do I need. I can't really know for 5 business days, but stated {$300.00}. Not once did anybody notify me of that " hold '' being overridden. I was never heard I guess, for once a owner of the account makes a decision, who has the authority to " over-rule '' the account holders decision? I never asked after my statement " retract the deposit '' for cash or anything else. I, XXXX XXXX XXXX XXXX own the account, not BBVA COMPASS!! IT IS MY DRIVER 'S LICENSE, MY ADDRESS, MY PHONE NUMBER, MY SOCIAL SECURITY NUMBER, NOT ANYBODY ELSE 'S, WHICH MEANS I OWN THE ACCOUNT..
I EXPECT THE CFPB NOT ONLY TO INVESTIGATE THIS MATTER, BUT ALSO ALLOW THIS I TO COURT FOR LEGAL ACTION AGAINST BBVA COMPASS BANK!
I EXPECT THE CFPB TO TAKE ACTION AGAINST BBVA COMPASS 'S BUSINESS LICENSE.
|
| 03/30/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
XXXX Loan inception. Was assured that twice monly partial payments were permitted.
XXXX Divorce. He signed quit-claim. Bank would not remove hime from loan unless refinanced ( would not restructure ). Did not qualify for refinance. Tired several times. XXXX was told that the only way they could restrudture was to allow loan to go into foreclosure.
XXXX Bank neglected to pay homeowners insurance from escrow. I was not notified. Bank forced surplus insurance.
XXXX to present. On and off calls to bankd re : insuance. Was told I had to wait until renewal to replace surplus with my own insurance. Meanwhile, I moved XXXX times and did not receive any notice.
Present : Multiple calls and letters to bank. Some respnse that someone would reseaach, but no followup. The latest was XXXX XXXX at XXXX ; fter no word or return calls for XXXX weeks, found that he was no longer with company. Loan was about to be foreclosed.
XX/XX/XXXX XXXX XXXX XXXX approved foreclosure. She noted tht there were over XXXX file notes that not her concern. Foreclosure due to non-payment for over 108 days. I HAVE NEVER MISSED A PAYMENT. She is responsible for the forecloser if not paid by XX/XX/XXXX. There are no errors on the part of the bank.
I have bank statements and have also provided over XXXX years of accounting trying to track my payments. I filed an insurance/escrow research request with the bank. The loan is scheduled for foreclosure tomorrow.
|
| 06/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened an account at Simple because I had learned about a promotion they were offering. If you opened your account before XX/XX/XXXX XXXX XXXX PT, deposit {$20000.00} within 15 days of opening, and maintain a balance of at least {$20000.00} until XX/XX/XXXX XXXX XXXX PT you would receive a promotion of {$400.00}.
I met all of the conditions of the requirements and have yet to receive a promotion. Several days before the deadline I had attempted to submit my application and was running into technical issues. Every time I would hit my submit application button I would get a spinning wheel letting me know the submission was completely but it would never take me to a completion page.
I received marketing on the XXXX, XXXX, and XXXX of XXXX to complete my application and every time I tried to, I couldn't get it to complete.
As a last resort I contact Simple via XXXX and let them know that I was having them problem. I contacted Simple via XXXX at XXXX CST on XX/XX/XXXX and they were aware of the issue because they had a concise answer and recommended I remove or disable any browser extensions, which they responded an hour later ( XXXX CST ). Once I turned off my popup blocker, my application was submitted and approved instantly.
The problem I realized today was due to this technical difficulty that Simple was aware of I had not met the time deadline for the promotion although I had met all of the other requirements.
|
| 03/07/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2019 I was charged for two transactions that I did not make and contacted the credit card company who contacted me on XX/XX/2019 that the investigation was complete and found to be in my favor.
The two amounts were {$52.00} and {$34.00} and were to be taken off of my account.
Well they were but then they were put right back on again as two purchases for the same amount so when I called customer service they told me there was a glitch in the system and the credit did go through but then it went though as another purchase. I called the fraud team there and was told in 24 -48 hours it would be credited again but instead of crediting me onXX/XX/2019 they put it through again as two purchases for the same amounts SO I called the fraud number again and was given absolutely no help but to start with customer service who just put me right back to the fraud team again. This has now been going on for too long and instead of the bank trying to help they just keep messing with my account and I want it taken care of. This bank is grossly incompetent and I am very upset as I am getting nowhere.
So instead of only owing {$140.00} they now have my balance up to {$320.00} I have made no purchases since the fraudulent charge showed up so anything on my account showing as a purchase is the bank adding back the fraudulent charges to my account. If needed the fraud department phone number is XXXX and my ticket number is XXXX
|
| 04/08/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
My husband and I opened up an account with BBVA Compass Bank for our new vechicle. I was told by several reps that I could make a payment from our checking account since BBVA Compass bank did n't have a way to pay online. I made NUMEROUS attempts to pay thru our checking acct and was told that my bank " rejected " the transaction. After multiple calls to my bank, my bank advised me there was no record of BBVA Compass bank transaction. I made a " bill payment '' to BBVA Compass Bank XXXX XXXX/XXXX/16. I checked my bank on XXXX/XXXX/16 and confirmed BBVA Compass bank received my payment. On XXXX/XXXX/16 I started receiving XXXX telephone calls per day from BBVA Compass bank!!!! I returned the call and was told by a rep in the collection department that my payment was late. I advised the rep to double check the records and that the payment was sent via bill pay and received by the bank on XXXX/XXXX/16. After the conversation, I continued to receive calls from BBVA Compass bank XXXX8 times per day!!!!! The calls interrupted my day and evening. I had to put the bank on call block. I called BBVA Compass bank today- XXXX/XXXX/2016 and requested to speak with a supervisor. The call was transferred to XXXX XXXX XXXX. She pulled up my account and verified my account was paid on XXXX/XXXX/16. I advised XXXX a complaint will be filed for harassment from BBVA Compass bank regarding this issue since it should of never happened.
|
| 08/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Refer to several complaints against XXXX XXXX XXXX, who acquires CC portfolios, which they can not properly verify the balances.
XXXX has been reported for non-compliance to the FCRA, and the FDCPA several times, regarding a CC account which they claimed as purchased, and they do not want to delete after never being able to verify, and trying to collect amounts not owed.
JCS on complaint ending in XXXX, keeps reporting the account with XXXX balance as a charge-off, where clearly mentions on the experian report they owe.
Since XXXX, both XXXX and XXXX have been at fault, due to non-compliance with the FCRA, as CRA and actual borrower. The fact after more than 6 months from the first complaint properly mailed to both, and documented receipt is a breach for more than 5 months to the FCRA, while the timeline is clear and never acted timely according to it. Due to the previous, both XXXX, XXXX and/or BBVA as actual creditor, and original creditor in each case are obligated to remove the account or correct the status ti current at time of closing on XX/XX/2019 with XXXX balance and current. The Continuous non-compliance is clear, after 5 months after they were not able to verify the properly the pretended amount. The FCRA gives the right in this case to the consumer, to claim {$1000.00} per case which I am claiming here in addition to any sanctions to the 3 non compliant parties. I request CFPB to act accordingly.
|
| 06/23/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
In XX/XX/2017 I had around {$100000.00} in my BBVA Compass bank account, I found out my step dad stole my money and was commiting identity theft in my name, I reported it to XXXX after I found $ XXXX in lines of credit and credit cards in my name, this money was my inheritance and it was stolen from me, along with my identity. I have filed affidavits and done all the proper steps under federal law for BBVA to handle this accordingly but has failed to do so, my attorney has filed a complaint with the Attorney Generals office of California - XXXX XXXX against BBVA Compass Bank for Banking negligence resulting in the loss of funds of claimant - XXXX XXXX. In the last CFPB response from BBVA Compass Bank all that was stated after a TWO WEEK investigation was dispute it ... I am asking BBVA once more to investigate and return my funds that are due to me under federal law.
I contacted their dispute department at the number they provided me XXXX, I got someone who knew absolutely NOTHING. He said they arent able to dispute it and that they dont have to abide by Federal Trade Commission rules / laws and same for the CFPB, it was oblivious the man did not care about my situation and simply said oh its late so you know ... after ONE HOUR on the phone.
I am asking BBVA FOR THE LAST TIME to return my funds that are FDIC FEDERALLY insured against fraud. This is not my issue, and will seek to obtain my rightful money.
|
| 04/01/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
1. I was charged a service fee of {$25.00} on a BBVA Compass ClearChoice Free Checking account on XX/XX/XXXX on an account ending in XXXX. The transaction was disputed by phone and secure XXXX messaging. It showed a posting date of XX/XX/XXXX which was a future date which I was able to dispute on XX/XX/XXXX because it had already posted to my checking account. BBVA called it a Bank Fee.
2. I had a money market account with BBVA compass which I was charged a {$15.00} service fee for an account ending in XXXX, that did not charge fees on the balance I carried. It was disputed by phone and by secure BBVA Compass messaging.
3. I disputed a charge to my credit card with is showing a charge in the amount of {$590.00} via secure messaging on the BBVA Compass website. It is from a company calling themselves XXXX XXXX XXXX in XXXX, CA dated XX/XX/XXXX. I closed the credit card number and requested a new credit card account and have done that twice and the charge is still showing on my account. I blocked two credit card accounts with that charge and those accounts end in XXXX and XXXX. I have not done business with that account ever in my life.
There are a lot of problems with this bank in particular and it did not start until around XX/XX/XXXX time frame. They have not honored any of the account benefits that came with these accounts and currently I pay them and continue to be cheated and have my funds stolen.
|
| 06/26/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
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|
I currently have a bank account with Simple a subsidiary of BBVA USA. My partner and I are buying a house, and need to move funds into escrow, {$48000.00}. In speaking to Simple customers service I was told multiple times that if I submitted the request for a cashier 's check it would go out the same day or the following day ( a Saturday XXXX when I called in the morning to submit the request.
Following my phone call, Simple messaged me several hours later saying my request would not be handled until the following Tuesday, in direct contradiction to previous statements and then refused to let me speak to a manager or lodge a formal complaint. In a follow up phone I repeatedly asked to speak to a manager and was told that they could only transfer me to another agent because their managers don't take calls. Further, when I inquired about being transferred directly to BBVA who operates the account I was told that wasn't possible and so there would be multiple delays.
Given Simple is wholly owned by BBVA, and in fact the representative admitted that in order to process my transaction they called BBVA but refused to provide actual numbers or contact information for a real account representative. As someone who has multiple hundreds of thousands of dollars invested with this bank I was shocked to learn I essentially have no way to actually talk to a financial representative and not a customer service agent.
|
| 05/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
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Web |
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I bid a concrete job at XXXX XXXX XXXX XXXX XXXX Texas XXXX on XXXX XXXX at XXXX XXXX with A gentleman named XXXX. Said he heard about my company from XXXX. Gave him a bid for XXXX he approved and asked us to start on XXXX XXXX. He then mailed me a check for {$7300.00} and asked me to pay the plumber a deposit of {$3200.00} for materials on a plumbing job at his home and the remaining balance would pay myself a 50 % down on the job XXXX bid and he approved. Said I would receive the rest at the complete of the job. Then he text me Sunday XXXX XXXX saying he needed to cancel due his mother passing and told me he needed the money back minus {$1000.00} to compensate me for my troubles. He asked for {$2500.00} right away threw XXXX or XXXX XXXX. I tried to send XXXX XXXX to $ XXXX. When doing so I was alerted with this might be a scam he assured me is wasnt and I sent two payments of {$1000.00} to a XXXX XXXX it failed and was returned to my. He asked me to try cash app $ XXXX and the same thing happened. He then asked me to deposit into a XXXX XXXX acct # XXXX under XXXX XXXX stating he was the plumber. The name of the Company is XXXX XXXX. Now my bank has informed me that the check I cashed from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oh XXXX check # XXXX in the amount of {$7300.00} signed by a XXXX XXXX was fraudulent and now Im being charged for the entire amount and my business account has been frozen
|
| 07/25/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
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Web |
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Dear sir or madam, I am attempting to close my BBVA checking and savings accounts since they were migrated from Simple, and now evidently they're a part of XXXX.
I attempted to close my account via their XXXX on Monday, XX/XX/2021, and when the associate answered the phone they told me their systems were down, and they couldn't access my account.
Today, I looked at my latest statement ( dated XX/XX/XXXX ) which clearly states they are available by phone 24/7 ( see attachment 1 ) An audio recording states that due to COVID they are not open 24/7. COVID has been ongoing for over a year. Why haven't they updated their standard forms?
I then tried to close my account online, by signing up for online access, and even though I entered all of my information correctly ( see attachment 2 ), I received an error ( see attachment 3 ).
I would like to close my checking account, which has a XXXX balance, and my savings account, which as of my statement, has a balance of {$50.00}. I would like this issue rectified immediately.
I didn't ask for my accounts to be migrated from Simple to BBVA, and soon-to-be XXXX.
BBVA clearly has technology problems. Not only that, they have stated misleading and incorrect statements on customers monthly statements. Clearly they are putting profits ahead of customer service. This is unacceptable.
I request your office 's help in remedying this issue.
Regards, XXXX XXXX
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| 06/11/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
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Web |
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On XX/XX/XXXX I deposited an IRS check in the amount of {$6800.00} to my checking account ending in XXXX. In error, the amount deposited was {$5800.00}. I discovered the error in contacted BBVA by email on XX/XX/XXXX. I received a reply email from XXXX XXXX stating that government issued checks are not eligible for mobile deposit and I could either go to a branch and deposit my check or mail it. Due to the fact that I live over 60 miles away from the nearest branch location and at the time transportation was an issue ; I mailed my check to BBVA Compass Vault Services XXXX XXXX XXXX XXXX Alabama XXXX. On XX/XX/XXXX I received a letter from BBVA stating that my dispute was received and the investigation determined that my disputed transaction was a correct transaction and or authorized. I never made a dispute on this account and the amount of the dispute was XXXX to XXXX. The account number listed was incorrect and when I researched the amount of the dispute along with the date there was never any transaction made in that amount with the merchant listed on my account ending in XXXX or the incorrect account number ending in XXXX. The notice I received was not my dispute nor the correct account. I am still waiting on my IRS check to deposit and it has been over thirty days. I find it very strange that I receive that dispute letter approximately around the time that my check was supposed to be deposited.
|
| 08/05/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
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Web |
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XXXX XXXX XXXXXXXX XXXX XXXX XXXX, Georgia XXXX Loan Number : XXXX Re : Hardship/ Payoff XXXX XXXX XXXX XXXX XX/XX/XXXX &XX/XX/XXXXTo whom it may concern : I would like to say first ; thank you for reading this letter.
Im nearly XXXX years old and unemployed. I wanted to reach out to Management and explain my situation. Im divorced from the co-borrower, I have no children, and have been on XXXX for the past 11 years, basically, trying to make ends meet with my only 1 source of income now.
Ive had to move in with a friend. I asked friends and family for help to pay off this car. However, due to the COVID-19 virus, as we know, people are losing their jobs daily. The maximum I can get from friends/family is {$3000.00} ...
If agreed, kindly mail me an agreed pay-off letter to the address above ( XXXX XXXX ) and I will have a Cashiers Check to be sent to you immediately, then my title for the car to proceed thereafter.
Im humbly begging, pleading with BBVA/Compass Bank to accept a settlement of {$3000.00} to settle this car.
I received a call from XXXX on XX/XX/XXXX. She lied to me and stated we dont do settlements, but I can give you some other options. I advised her prior to my sickness, I was a XXXX XXXX and XXXX and Im quite familiar with what can and can not be done. I also advised her I was going to file a complaint and reach out to the Corporate office directly.
Sincerely, XXXX XXXX
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| 02/08/2017 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
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Web |
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|
BY CHANCE, I HAPPENED TO CHECK MY BANK STMT. FOR XX/XX/2016 AND FOUND AN DEBIT FROM " THE UNIVERITY OF XXXX XXXX ''. NO ORTHER INFORMATION. I CALLED THE BANK AND WAS TOLD THEY COULD NOT DO ANYTHING ABOUT IT BECAUSE IT WAS MORE THAN 60 DAYS SINCE THE TRANSACTION.
I CONTACTED ALL 4 BRANCHES OF THE SCHOOL SYSTEM AND THEY COULD NOT FIND THE XXXX DEBIT CREDITED TO THE SCHOOL SYSTEM.
I CALLED THE BANK AGAIN AND THE REP SEARCHED HIS DATA BASES AND COULD NOT TELL WHAT OR WHO IN THE SCHOOL SYSTEM ACTUALLY GOT PAID.
THE REP ALSO ASKED ME IF I HAD CHECKED WITH THE 5 OFF CAMPUS LOCATIONS. I DID NOT KNOW ABOUT THEM. THE LAST TIME I ATTENDED XXXX AND XXXX WAS IN XXXX.WHEN I TRIED TO CALL THE DIFFERENT OFF CAMPUS SCHOOLS, XXXX XXXX XXXX, THEY TOLD ME THEY HAD NO AFFILIATION WITH THE XXXX SYSTEM. I TOLD THEM THE XXXX WEBSITE EXPRESSLY NAMES THEM AS OF CAMPUS.I TOLD THEM I HAD NEVER ATTENDED XXXX.THEY TRIED TO LOOK FOR RECORDS OF ME BY MY SOCIAL AND OF COURSE THEY DID NOT FIND ANYTHING.I BELIEVE I WAS THE VICTIM OF ID THEFT.THE COMPLAINT I HAVE IS THAT BANKS SHOULD HAVE DETAILED INFO LIKE CONTACT PHONE NUMBER ON THE BANK STSTEMENTS JUST LIKE THEY PROVIDE MERCHANT AND CONTACT NUMBER ON INTERNET PURCHASES.
YOUR AGENCY COULD HELP HERE AND GET THE BALL ROLLING TO REQUIRE ALL BANKS TO PROVIDE THIS INFO JUST IN CASE AN ISSUE DEVELS LATER. I PROBABLY CAN NOT SUE THE BANK BECAUSE EVERY COMPANY NOW REQUIRES ARBITRATION.
|
| 12/01/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Confusing or misleading advertising about the card
|
|
Web |
Older American |
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In XX/XX/XXXX, I saw an advertisement for BBVA Clearspend prepaid debit card. The ad promised a {$25.00} bonus credit if I opened the account between XX/XX/XXXX and XX/XX/XXXX and loaded {$100.00} on the card prior to XX/XX/XXXX. I opened the account XX/XX/XXXX and loaded {$100.00} on it on XX/XX/XXXX via a bank transfer from XXXX XXXX. The details indicated I would have the {$25.00} credit loaded on the card with 8 weeks. Starting in early XX/XX/XXXX, I called the support number listed on the website which is only number they provide - XXXX ( XXXX ) XXXX. I called three times and each time the representative agreed I was entitled to the bonus and they said they would send the request on to the appropriate unit within their organization. I do n't have the exact dates however they were approximately once every 30 days after the first call in XX/XX/XXXX. After the calls did not result in the {$25.00} credit, I mailed 2 letters, one on XX/XX/XXXX and one on XX/XX/XXXX, to the only address I could find for them which was the return address on a piece of mail sent from them regarding privacy. The address was XXXX XXXX XXXX XXXX, AL XXXX. They do not provide any mailing address on their website contact page ( https : //clearspend.bbvacompass.com/XXXX ). In the letters, I again requested that they credit me with the {$25.00} and I provided all the card information they would need. I received no response.
|
| 12/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
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In XX/XX/XXXX XXXX, I requested a wire transfer from my bank in XXXX to wife fund into my XXXX XXXX account with XXXX, to today date, I have receive not fund in my US account. I reach back to my bank in XXXX, and they also requested more detail to their partners bank in the XXXX ( XXXX XXXX ) Please see below the response from XXXX.
XXXX : Transaction Reference Number XXXX XXXX : Related Reference XXXX XXXX : Narrative AS A FOLLOW UP TO YOUR INQUIRY UNDER REFERENCE XXXX ADVISING US THAT THE BENEFICIARY IS CLAIMING NON RECEIPT OF YOUR PAYMENT REFERENCE XXXX IN THE AMOUNT OF XXXX DATED XXXX EFFECTED UNDER OUR REFERENCE XXXX.
DURING THE COURSE OF THIS INVESTIGATION WE HAVE REPEATEDLY FOLLOWED UP WITH THE BENEFICIARY BANK FOR CREDIT CONFIRMATION. DESPITE OUR REPEATED FORMAL REQUESTS, THE BENEFICIARY BANK HAS YET TO PROVIDE AN UPDATE.
DUE TO THE LACK OF RESPONSE FROM THE BENEFICIARY BANK, WE ARE CLOSING THE INVESTIGATION ON OUR END. AT THIS JUNCTURE WE SUGGEST THAT THE BENEFICIARY LIAISE DIRECTLY WITH THEIR BANK IN ORDER TO FACILITATE RESOLUTION. FOR THE REFERENCE OF THE REMITTER AND BENEFICIARY, WE HAVE ATTEMPTED TO CONTACT THE BENEFICIARY BANK UNDER OUR REFERENCE XXXX. IF WE RECEIVE ANY ADDITIONAL DETAILS FROM THE BENEFICIARY BANK REGARDING THIS MATTER, WE WILL UPDATE YOU ACCORDINGLY.
PLEASE QUOTE OUR CASE REFERENCE XXXX ON ALL FOLLOW UP REGARDING THIS MATTER.
REGARDS, XXXX XXXX INVESTIGATIONS
|
| 08/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
Older American |
|
On XX/XX/2020, days after my XXXX birthday, BBVA-USA abruptly and without legitimate reason cancelled my VISA credit card -- a card which I had subscribed to for 17 years. In this time period, I have never once tendered a late payment, the minimum amount required to pay, nor excised the card 's credit limits. On two occasions, BBVA, without my request or agreement, raised the card 's limits to {$8500.00} and subsequently to {$11000.00}. Late last year, BBVA reduced the limits back to {$8500.00} and shortly thereafter, a cancellation of my credit card. I am submitting this complaint to CFBP requesting an investigation into BBVA 's violation of my rights as a consumer alleging that they have determined that I am a credit risk, and a pandemic risk, all as a result of my age. I am attaching hereto my demand letter for the the production of information, documents or any other methods used to make the determination that after 17 years with an impeccable payment history, they chose to remove me from their business. BBVA, illegally and without my consent, converted my balance into a " loan payable '' at 10 % interest upon the closure of my credit card. I'm also submitting the form letter sent to me identifying their reasons for the cancellation. BBVA, unequivocally, has violated my rights under the Federal Equal Credit Opportunity Act ( FECOA ) that, inter alia, prohibits discrimination based on age.
|
| 06/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On Friday, XX/XX/XXXX my wallet was lost. I assumed I had left it at work until Monday morning I woke up to 2-3 fraudulent charges. I called the bank on XX/XX/19 and was told I had to wait for the transactions to fully settle before disputing, fair enough. On XX/XX/19I replied to a message regarding a dispute I had filed a week or so prior for merchandise not received, and advised that I needed to dispute the 2 transactions now that they had settled. I still have not heard back from this message, so I called on XX/XX/XXXX and was finally able to dispute the transactions.
Per Regulation E I am entitled to a provisional credit while they investigate given their investigation is going to take longer than 10 days. I believe the bank is not following the regulation as I have not received a provisional credit for the dispute filed on XX/XX/XXXX nor the original dispute for merchandise not received which was filed on XX/XX/XXXX and confirmed by the bank on XX/XX/XXXX via the message I replied to but have not heard back on.
I've reached out to the financial institution both via phone, email and via social media and have been dismissed each time. I am filing an official complaint not only because I believe I deserve the credit, but also because I believe the bank itself is in violation of this regulation with other customers as well. I urge you to look into this bank entirely, not just for my case.
|
| 01/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
Dear Consumer Financial Protection Bureau, CFPB : XXXX VISA ( XXXX ONLINE PURCHASE ) is trying to steal money from my BBVA Debit card ending in XXXX. I purchased XXXX products on XX/XX/2020. The total for purchase ( after returning 2 items ) is {$59.00}.
Summary : 2 items from order numbers ( XXXX ORDER : XXXX THROUGH XXXX ORDER : XXXX ), have been returned.
( 1 ) XXXX XXXX XXXX ( CHESTNUT ) WERE DAMAGED, AND ( 2 ) XXXX XXXX XXXX XXXX XXXX ( NOT WANTED, WRONG SIZE ) Both XXXX AND XXXX ARE REFUSING TO ISSUE REFUND REGUND {$26.00} ( what I Am Due ). The XXXX XXXX XXXXs purchased ( Cost : {$75.00} XXXX {$20.00} REWARD COUPON, Tax {$4.00}, TOTAL : XXXX ). XXXX HAS SLREADY DEBITED MY BBVA CARD {$86.00} ( 1 installment of {$350.00} ) ; however, with the returns, I MO LONGER OWE THEM, THEY OWE ME {$26.00} I have contacted both XXXX ( telephone and email ) and XXXX to no avail. XXXX IS STILL TRYINGVTO STEAL MONEY I DO NOT OWE THEM.
NOT {$26.00}. PLEASE SUCCESSFULLY PROCESS {$26.00} ( ADDITIONAL XXXX ). XXXX, YOU DO NOT HAVE AUTHORIZATION TO DEBIT FORM OF PAYMENT BBVA CARD ENDING IN XXXX FOR XXXX ORDER : XXXX, XXXX ORDER : XXXX.
BBVA has been contacted and a dispute filed XX/XX/2020 ( MONDAY, TICKET NUMBER XXXX ). They are refusing to come into comportment with REGULATION E. I have to eat, they are too UNCOOPERATIVE.
Sincerely and Respectfully, XXXX XXXX XXXX Phone : XXXX Email : XXXX XXXX
|
| 11/16/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
|
Hello ... On XX/XX/2019, a {$140.00} credit posted to my account. I called on XX/XX/XXXX to see when I should expect the credit balance back to me as I had not used the card. They mentioned I would receive a credit within 60 days of when it posted. When I hadn't received a check, I called again on XX/XX/XXXX and was told it would be processed soon. My XXXX statement showed no credit balance and so I called again on XX/XX/XXXX asking about the credit and that's when I was told it was sent to the bank on XX/XX/XXXX and that I should expect to see it any day. I called back on XX/XX/XXXX as I still hadn't seen the credit post to my account and the customer service rep contacted the back office as he agreed that by now I should have received the money. On XX/XX/XXXX, I receive an email from him, XXXX XXXX, with an attachment showing that on XX/XX/XXXX a check was sent to XXXX with my name on it. I sent him an email with my statement showing no credit had posted and where should I go from there. He said he contacted his back office and they said I should contact my bank. I responded by saying that the check they sent was 1. not addressed to my bank XXXX 2. doesn't have my bank account information so the funds are properly credited and 3. doesn't show that it was cashed by XXXX. At the point, I stopped receiving a response from the company and still don't have a check nor the credit posted.
|
| 10/14/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
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Web |
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I have a joint checking and a personal checking account with BBVA Compass bank. I withdrew cash from my personal checking account, and bought a Cashier 's check ( check # XXXX ) for {$900.00} from the XXXX XXXX branch of BBVA Compass Bank, on XXXX/XXXX/16.
On XXXX/XXXX/16, the check was lost, and I immediately called the branch I bought it from. I was originally told that I 'd to call customer service in Order to stop the payment, as the representative made a research and said it has n't been cashed or presented yet.
I called the customer service number behind my debit card and I was told by the representative that the Balance & Control Dept was closed as at the time I called. I called the next day, and I was told by the Balance & Control Dept that I needed to step into a Branch, in order to be able to stop the check payment.
XXXX I immediately left the hospital and went to the same branch I purchased the check from. I was told at the Branch that I needed to go look for, and buy a Surety Bond.
I was n't made aware of this when I purchased the check. This check has been verifiably said at the branch that it has not been cashed. A Surety Bond cost {$1100.00} for a {$900.00} check.
This is a voluntary malpractice on the part of the bank, wasting time on a lost cashier 's check that has n't been cashed yet, requiring a bond that was n't made aware to me at the time of purchase.
|
| 12/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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|
Web |
|
|
XXXX XXXX XXXX was contacted by me to find out their charges for credit card terminal services. They have collected information from me, HAVE NEVER sent me any terminal, have never provided ANY service to me, and WITHOUT MY PERMISSION OR AUTHORIZATION HAVE WITHDRAWN MONEY FROM MY BUSINESS ANK ACCOUNT.
My investigation with my bank has revealed this : XXXX XXXX XXXX, XXXX # XXXX, has withdrawn from my bank account {$300.00} for equipment purchases, re-programming fees, gateway fees, virtual terminal transaction, website design, logo design and shipping.
HOWEVER, I have NEVER signed a contract with them - i had merely filled a form requesting their services, AND ONCE I HAVE FOUND THEIR CHARGES I HAVE IMMEDIATELY NOTIFIED THEM THAT I DO NOT WANT THEIR SERVICES I have NEVER received from them ANY equipment, terminal or services.
I have never given them ANY permission to withdraw money directly from my account. Rather, if anything, as the potential FUTURE credit card terminal service company I was considering using - I provided on their service application form the details of my bank account in order for them to DEPOSIT collections directly there. I HAVE NEVER AUTHORIZED THEIR PRESENTING TO MY BANK AN ACH AUTHORIZATION before a contract could be signed between us They have never shipped to me ANY product. Their billing me for shipping : {$48.00} is an illegal charge based on FRAUD
|
| 09/30/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Account was charged XXXX NSWF fees for transactions that show the account was positive at time of transaction. Was charged XXXX dollars for XXXX purchase XXXX Charges are as follow and order.
XX/XX/2016 NSF CHARGE $ -XXXX $ -XXXX XX/XX/2016 NSF CHARGE $ -XXXX $ XXXX XX/XX/2016 NSF CHARGE $ -XXXX $ -XXXX XX/XX/2016 NSF CHARGE $ -XXXX $ -XXXX XX/XX/2016 NSF CHARGE $ -XXXX $ -XXXX XX/XX/2016 NSF CHARGE $ -XXXX $ -XXXX XX/XX/2016 XXXX # XXXX XXXX XXXX DEBIT FOR CHECKCARD XXXX $ -XXXX {$14.00} XX/XX/2016 XXXX XXXX XXXX DEBIT FOR CHECKCARD XXXX $ -XXXX {$18.00} XX/XX/2016 XXXX XXXX XXXX DEBIT FOR CHECKCARD XXXX $ -XXXX {$19.00} XX/XX/2016 XXXX XXXX XXXX DEBIT FOR CHECKCARD XXXX $ -XXXX {$20.00} XX/XX/2016 XXXX ( XXXX ) XXXX XXXX DEBIT FOR CHECKCARD XXXX $ -XXXX {$23.00} XX/XX/2016 XXXX # XXXX XXXX XXXX DEBIT FOR CHECKCARD XXXX $ -XX/XX/XXXX {$39.00} XX/XX/2016 XXXX XXXX XXXX DEBIT FOR CHECKCARD XXXX XXXX -XXXX {$47.00} I also deposited XXXX dollars via the mobile app which has always posted the next day which would have covered the XXXX cents i was charged XXXX dollars for. The app always post the next day but this time it has not. I called the customer service line was put on hold for 45 mins and told they did n't have the tools to fix it. I was told the supervisor had stepped out, then told to write a letter, when I demanded to speak to someone. I was put on hold then hung up on.
|
| 08/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
BBVA Compass is not allowing me to close my account. They told me that they will close my account so long as there are no transactions within 30 days. They have taken out funds from my account when and have a note it is for some type of offset. After a week, I call back to check on my account because of this " offset withdrawal '' and there is no record of my calling about the account to be closed. I live in NJ, and there is no BBVA Compass in NJ or NY for me to handle this at a branch. Each time I call, I hear a new statement. Agents are not entering in notes. The bank keeps transferring funds between checking and savings account which leaves me with overdraft fees which they will not refund. I need to close this account as soon as possible because this bank is not capable of doing anything except stealing consumers finances.
The last representative I spoke with is XXXX : Employee XXXX He did not allow me to speak with a supervisor.
Now living in another state, I have to call a branch and investigate the debit memo myself. I do n't believe that is my job. If I am calling a bank to help me figure out something, they should have the courtesy to follow up with the branch and see why this happened. Instead of me explaining my story to multiple people when there are no notes being made in the account anyway. Overall I would like to prevent any of my money to go to BBVA Compass.
|
| 06/07/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
Compass bank must of altered their sign in webpage because of " years '' of being able to log in, i suddenly was unable to on or about XX/XX/XXXX. I spent a great deal of time trying to reset this and that according to their webpage. I found myself in a futile loop. I then called the number ( s ) and spent a great deal of time going through extensions, hanging up and recalling when i got to dead ends. I found myself in a futile loop. When i finally got a person on the line, i spent more unnecessary time with him. I followed all the instructions and again " we were in a loop ''.
The problem is that the security question page is faulty for the form field options of questions 2 and 3. See pic attached. The compass guy said he would get this fixed and contact me. But I have heard nothing.
I sent complaint to XXXX banking people and told me to contact the XXXX banking people. The XXXX banking people have not responded to my email. I made some more calls to Compass bank and i ultimately get " beeps '' and no sounds. I have to then hang up. I sent Compass bank an email using a previous email address i got from them regarding another complaint last year or so. But I got no response. I again tried to log in and then recall Compass, and i am getting nowhere and nothing. Compass bank has intentionally kept me away from reviewing and monitoring my account via online, for some reason.
|
| 05/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I haven't been able to access my accounts with BBVA since they transferred everything over from Simple on XX/XX/XXXX. I tried activating my account on both their website and their mobile app, and I've tried multiple times a day every day since the transfer.
I've called every day from Sunday, XX/XX/XXXX, to today, XX/XX/XXXX. I've been on hold no less than 2 hours each day and up to 4 hours at its peak. Most of the time their support line hangs up on me. Other times I have to hang up because there are other things I need to do, and I can't fully drain my phone just sitting on hold while running errands.
I've also tried using their chat on bbvausa.com, but it's mostly pre-scripted, " smart '' replies. I asked to talk to a person, and the system said it was transferring me. After several hours with the page open, nothing happened. Tried that twice.
I also tried reaching out to BBVA on social media, via their XXXX handle. Several replies went ignored, but eventually a bot of theirs started auto-replying to send them a direct message with my name and phone number. I did that, but they haven't responded for 2 days now.
I tried contacting a couple executives via XXXX, but they didn't respond. Tried their email, but I got undeliverable notifications back from their system 's mailer daemon.
It's been almost a week now, 6 days, and I haven't been able to access any of my money.
|
| 04/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am a customer with Simple Bank, they are transitioning to XXXX on XX/XX/XXXX On XX/XX/2021 they ( Simple ) withdrew {$8600.00} from my account. Without my knowledge or consent. I only found out when I used my card in the supermarket and it did not work.
They left me with {$10.00} in my account to buy food and gas.
After daily calls and messages to customer service, I eventually found out they were doing an investigation into my account. They could not give me a reason why as to why.
Then a few days later I got a message they were closing my account, they only said this is confidential and all funds are frozen, until my account is closed and then they would send me a check for the funds in my account. No mention of the previous money they withdrew.
After more calls and messages, they still can not confirm that what is happening.
So as it stands now, on XX/XX/XXXX I have {$460.00} in account, which they acknowledge will be returned {$8600.00} withdrew and they can not confirm its return Surely this can not be Legal?
I`m absolutely disgusted with their behavior over this.
I can't get a straight answer from them for anything they have done.
Customer Service even hung up on me!
Its caused me a lot of stress and anxiety, Ive had to borrow money from family to get by Its NOT right and it needs to be reported and they need to be held accountable for their actions
|
| 02/28/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I walked in the BBVA Compass Branch at XXXX XXXX XXXX, XXXX XXXX, CA XXXX on XX/XX/2019 and requested to close my checking account. I had a small amount of money in the account which I withdrew, and verified with the teller that my account was closed out.
About a week later I receive an overdraft letter, then another, and another. So I go online and log into my old account, which I should not have been able to access since I was told it was closed! Low and behold I get in and there is XXXX worth of charges and overdraft fees. One was a ACH from a CC that must have gone in under the radar, but the rest were debit payments that should never have been paid. My debit card should have been shut down the minute I requested to close this account. ALL debits should have been denied if this account was closed. I was in the process of switching everything over so I would have dealt with any loose ends or merchants on my end.
When I contacted Compass I was told that they re-opened my account when the ACH went through the next day, and that I have to wait 30 days for it to be completely inactive. Um I never gave them permission to re-open my account, and when I was ther in person to close my account they NEVER mentioned any of that.
This bank preys on people with overdraft charges, which is the primary reason for my wanting to close this account because of past issues with them.
|
| 04/17/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I called my bank to inquiry about a repeat home equity loan, the loan officer tried to take an application over the phone, but I explained I was not ready for that yet. She ( loan officer ) asked me to email her income documents of a secure nature. My wife said that email was not secure and that I should take them to her. She ( loan officer ) insisted that her customers do this all the time but my wife said no and I should bring to the office or fax them in. The loan officer insisted that I give her an a pplication but I told her I wanted to come into the office on Monday and we could do it then. I am XXXX and my wife said I should go in to their office to handle this kind of business. My call was simply an inquiry about their guidance and the fact that I had a previous loan with them. The loan officer said she had an apointment at XXXX , so I went early as soon as they opened to talk to her. When I arrived Monday, they told me they ran my credit. I did not give them permission to run my credit. I am very upset about this violation of my privacy. She said I was lat e 13 times on my previous loan with them, but my credit report shows that I paid as agreed. After my wife called the branch manager to complain about the gros s negligence and violation of my privacy. I began to get calls for a conditional loan approval of a loan I have not filled out an application for.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My XXXX and I have ( had ) multiple accounts with simple [ bank ] and our accounts were suppose to ( seamlessly ) merge in to XXXX compass ( theyve had a very long time to perfect this transition ) this morning was the date and they complete XXXX it up leaving all simple bank members with XXXX access to our accounts/funds ; moreover we were given no follow up email. I and many resorted to XXXX to find info. The only option they gave us was to call ... which is how we all spent our day, on hold, only to be disconnected. After all this the only thing we have is an apology via XXXX and telling us that we can now spend our XXXX ( XXXX XXXX ) on hold with their company again to attempt to gain access to our accounts and funds. We are quite concerned at this point and like my XXXX and myself we have paychecks that go in to a newer account and an additional account for certain bills, that are automatic, and require moving money in to it and I can do nothing about it. This should have had a fix done today. This should have been done in batches to prevent this and nobody should have to spend their entire weekend on hold with a bank that doesnt even care to send us correspondence, updates and assurance for a mistake of this caliber. XXXX must be held accountable for this. The moment I have access to my money again I will be moving it elsewhere. This is absolutely unacceptable
|
| 04/04/2017 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
|
|
Around XXXX 2014 BBVA Compass did a Mortgage loan for me. The loan officer was very helpful. The loan officer and I requested to do the mortgage payment 30 year fix with an amortization for 30 years. Before I started the refinance with BBVA Compass I had a construction loan with another bank that has a balloon payment as soon as the house was finished. When we went to closing to my surprise the mortgage payment was set up to be paid every 2 weeks just principal and interest. It was too late to back down since I was at the closing and had the balloon payment. My loan officer contacted her manager XXXX XXXX, XXXX XXXX stated that he will help to modify the loan later on. However I tried to get in contact with the loan officer around the middle of the year and she gave me XXXX XXXX 's phone number since the loan officer was on leave sick and never return to work to BBVA Compass. I tried to call her manager several times since but never heard from him.
I have also tried calling several times to several phone numbers, leave messages and no one return my phone call. The most recent number that I called was XXXX I left a message explained my situation that I can not pay every two weeks since it is killing me and putting my family in a hardship. Currently my business is not doing very well as before. All I am asking is to modify to pay monthly payments not every two weeks.
|
| 02/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/XXXX, my credit was ran without my permission. I had been lied to and deceived by XXXX XXXX XXXX XXXX XXXX, who had already previously ran my credit on XX/XX/XXXX. There was no need or permission given to XXXX to run my credit check a second time. As a result of XXXX 's violated action against me, my account received multiple hard credit inquiries from various auto lenders, which stay on your credit for 2 years, not to mention a reduction in credit score. I have attempted to contact XXXX, lenders, and credit bureaus, but I have only gotten the runarounds between these entities, with no resolution in sight. I was even told to file a police report from one credit bureau against these lenders if they were not willing to cooperate with me and help me remove unauthorized inquiries from my credit. I have not filed a report and hope that my complaint here will be resolved successfully, without any need to file a police report against these lenders- especially since XXXX was the one in charge and at fault in allowing this to happen. What's so disheartening is that after I was lied to by a XXXX rep and he ran my credit against my knowledge and permission, I was told by his boss that he would help me resolve the duplicate and erroneous hard inquiries made into my credit report ; but he flat out lied as well, and that left me with little to no option unfortunately.
|
| 01/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XXXX XXXX, 2017, I noticed XXXX unauthorized charges on my checking account as follows : {$50.00} at XXXX {$110.00} at XXXX XXXX {$110.00} at XXXX Shoes I did not recognize any of these charges and immediately contacted my bank and requested my card to be blocked and replaced. My bank indicated they would investigate the charges.
At some point between XX/XX/XXXX-XX/XX/XXXX the charge of {$110.00} disappeared ( or " fell off '' ).
At my request, my bank issued a provisional credit of {$160.00} to cover the {$50.00} XXXX charge and ( erroneously ), the {$110.00} XXXX XXXX charge. At the time, I did not notice that they credited me for the charge that had fallen off ( {$110.00} ), rather than the one that stayed ( {$110.00} ).
I received a reply from my bank this morning stating that they had concluded in their investigation that they determined the XXXX charge was valid and the {$50.00} provisional credit would be reversed. They also stated that the XXXX XXXX charge of {$110.00} had fallen off, so that credit would also be reversed. There was no mention of the {$110.00} charge that remains on my account. I do not know if this charge was investigated or not.
My bank is XXXX XXXX ( XXXX ) XXXX www.simple.com The length of time this entire investigation took as well as the mistakes made by simple are very concerning and could be costly to me if not resolved.
|
| 01/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I'm filing a complaint against my bank BBVA compass I have two accounts for them one is a personal checking ending in XXXX and the other is a is a XXXX XXXX Trust which ends in XXXX they approved the trust agreement they're legal department prior to it being approved and it was approved to form on in XXXX of 2020 on I am on XXXX I received an ACH deposit on behalf of one of the beneficiaries of the trust there was no problem with the bank I did not receive any written notice of there being a problem I'm around XXXX I went into the bank to withdraw funds some funds and they told me my accounts were frozen and that I had to add a certain individual to my account which I told them that I did not want to do because according to the trust agreement I did not have to so they froze my personal checking account and the trust account and have sent me an all kinds of wild goose chases trying to get the account in Frozen they ended up closing the checking account and they say they're closing the trust account and sending the original aceh deposit back and meanwhile I'm being charged NSF fees for returned items for the original originator and their on their side they have blocked me out of all my mobile banking so I can't see what's going on and the bankers involved are XXXX XXXX and the person in fraud t investigations who stated they were freezing my account is XXXX XXXX.
|
| 06/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
|
|
Back on XX/XX/2019 I did a balance transfer from BBVA in the amount of {$5400.00} that was to go to my XXXX XXXX XXXX card, bbva sent a check with pay to the order of to XXXX instead of XXXX XXXX, XXXX XXXX then sent me back the check saying they couldnt accept the check since it needed to be pay to the order of XXXX XXXX. I then called bbva they advised to go there branch deposit the check in my account so I went to the branch and the manager did not want to accept it. Iv been calling since XX/XX/XXXX and each person I speak with tells me something different they open a case they told me my issue should be taken care of in 5-7 business from XX/XX/XXXX we are now in XXXX and I have yet to have them funds put back on the credit card. They then asked me to fax the check with the letter I received from XXXX XXXX I sent the fax to BBVA XX/XX/XXXX they then told me I should see the funds on the card 5-7 business days from time I sent fax witch would been Monday XX/XX/XXXX. Its now Wednesday XXXX I called them yesterday then was told they dont know whats going on and they could not give me a date when Ill see the funds back on the card but the bill is due XX/XX/XXXX. I have been dealing with this issue now going on a month and they still have yet to resolve the issue. {$5400.00} is showing owed but I have sent proof that the balance transfer did not go through.
|
| 08/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
BBVA Compass bank misled us during the housing crisis in 2011 when we sold our home in XXXX, FL. We sold our home at a lower price than it was worth. We were desperate and sold our home for {$170000.00} to the buyers. There was still a balance of approximately 77,000 dollars after the sale. Instead of a short sale, we have been paying on this balance which shows up as a mortgage on my credit report since 2011. After paying on time for 7 years, we still owe them XXXX ( no late payments ), indicating that we have been paying mostly interest and our loan is set up as a mortgage. We never got any official papers regarding this arrangement, and they still had a lien on the property in question that we sold in XXXX, Florida until we called several times to advise them of this. It is still showing up on my credit report as a primary mortgage. The person that set up the transaction has never returned my phone calls over the past several years since this transaction took place. I am a mother of XXXX young children, my husband is unemployed, and we are sinking under this debt financially. I have never missed a single payment, but we are struggling and would like to be forgiven of this loan which was a true misrepresentation. We did not short sale officially, but in essence, that's what is was. Our family is really struggling to make ends meet. We really need your help.
|
| 06/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I opened a checking and money market with BBVA Compass in XX/XX/2019. I made several transfers from my existing bank in the process of transitioning to this new bank. On XX/XX/2019, BBVA closed my account, sent me a letter indicating that they would send me a cashiers check. This has not been received 2 weeks after freezing/closing my account.
Or or about XX/XX/2019 I made a further transfer of {$9000.00} from XXXX via an ACH pull from BBVA, having transferred smaller amounts previously. This was intended to satisfy the minimum balance of XXXX for their money market account. Shortly thereafter, my online access was frozen and when I called, I was told first that my funds were being held until they cleared. When this was not resolved, over the weekend, I was told that my account had been closed for reasons that could not be disclosed. Last week I called BBVA and was told that I would not be receiving a check, instead XXXX was requesting the money back. I called XXXX, who confirmed that this was false and that there is no dispute. I want my funds back, which are between XXXX and XXXX. Because I can't access any information about my account, and because of constantly changing stories, I'm at a loss. BBVA also reversed XXXX completed PIaid based ACH transfers, which were against cleared funds, leaving me with charges and negative balances at both institutions.
|
| 01/20/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Servicemember |
|
As We stated, the GAP coverage was through a third party and we needed documents from BBVA to submit to the Third Party to process the GAP coverage claim. BBVA failed to provide those documents. Why are they still saying that I inquired about GAP coverage through them? Why to date that have not provided the information I requested? This is unbelievable. This file was closed based on a stupid response from BBVA. I advised the reason for my complaint and it still hasn't been fulfilled. This is unbelievable. I had outlined the items that was needed to " PROCESS ' the " GAP '' coverage through the " Third Party '' in my initial complaint, but I see that it wasn't even addressed! Since then! Can someone please help me! I'm being bamboozled here and no one is doing anything about it. Why? Why? Why hasn't BBVA sent the forms that I needed to have the other company process the GAP! Proof of purchase, Manufacturer 's agreement, Bill of Sale, and a copy of the Cancelled check? This is what I asked for and got nothing but a closed response. I have tons of emails with no replies and out of this entire process, I was only able to speak with BBVA when they were trying to secure the check from the insurance company. I've gone to the bank multiple times and sent emails, but to no avail. This is preposterous and unbelievable! Please call me XXXX or my wife XXXX at XXXX.
|
| 12/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I contacted the servicing company for my auto loan BBVA Compass today because on my online account it shows I am past due since XXXX. I was in a car accident in which my insurance company released funds in the amount of {$6800.00} directly to BBVA Compass and all funds posted to curtailment on XX/XX/2018. I contacted BBVA compass mid-XXXX to inform them that I would like the funds posted towards XXXX 's payment and the remaining balance to curtailment. The agent informed me that he would open the request to have that done. I was not notified that this was not an option nor was I told this would be an issue. When I contacted them after noticing my account status, the agent informed me their accounting department closed the request to post funds the same day it was opened due to the fact that the funds were from insurance. I was never notified nor was a letter sent to me to inform me I was more than 30 days past due on my auto loan. The company has informed me they are not aware when this will report to my credit and this will not be resolved in a timely matter as I have to wait up to 4 days for a manager to contact me to discuss the issue. I would like this investigated and my credit report to be corrected if this is reported as a derogatory mark as the company should have posted my funds accordingly as I requested, or notified me if there was an issue.
|
| 06/26/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
My problem is with BBVA Compass. My XXXX mortgage is with XXXX and my XXXX is with BBVA Compass. I have struggled for years to keep my home after my divorce and received no financial help from my former husband. I have had to rent out the house to keep it afloat. I can no longer find tenants to pay the amount necessary and need to sell the house. It has been on the market for 2 years and we finally have a buyer. This will unfortunately have to be a short sale as our market has not come back to previous values. We repeatedly asked BBVA to let us know what would they take to satisfy their loan and they repeatedly said to " Bring them an offer and they wo n't stand in the way of the sale ''. This is on many of the taped recordings with myself and XXXX XXXX at BBVA.
XXXX has accepted the terms but BBVA will not accept the terms. XXXX can only give BBVA {$12000.00} under the HAFA program. I have offered an additional {$8000.00} and the agent has offered an additional {$2000.00}. That is {$22000.00} to BBVA. Now BBVA is saying that they want {$50000.00}. They did not take TARP money so they do n't have to follow any government rules. This sale was supposed to close on XXXX XXXX, 2015 and all involved are waiting for BBVA to accept and XXXX is closing the file. The worse possible scenario is to lose this buyer and the house go into foreclosure. Please help!
|
| 08/18/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
This involves BBVA credit card. I paid {$870.00} to pay the balance in full on XX/XX/XXXX. I then received a leftover interest fee of {$22.00} which I promptly paid with check # XXXX on XX/XX/XXXX.
I received another statement balance on XX/XX/XXXX for {$1.00}, so I called to ask what this was. All the rep could answer was for interest. and couldnt give any further explanation. I asked that since it was a small fee and I had previously attempted to pay it and the interest, could it be waived. They refused, so I asked for a supervisor. The supervisor said I couldnt pay the {$1.00} because he didnt know how much I owed since it was 7 days into the billing cycle. So I asked to close the account. I confirmed that since I couldnt pay this {$1.00} on the phone, that that should be the only remaining amount I would pay once I got the bill in the mail. He answered no because there would be more interesting accruing ( and this is in spite of the account being closed ), and told me that I should put an extra {$1.00} in just to be sure. I didnt like this resolution, but since I didnt want this to be a continuing charge, I paid {$2.00} by check and immediately sent it to them. I feel that this is very deceitful and dishonest way of doing business and this is why I am reporting it, and I also did not want this to go on an endless cycle or go on my credit report.
|
| 02/22/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
Insurance was force placed on account. Proof of coverage was provided to prove auto was covered for the period of time insurance was placed. Insurance was faxed XXXX/XXXX/2017 and verified on XXXX/XXXX/2017 by insurance tracking department that insurance that had been force was canceled and we were due a full refund of the premium in the amount of {$910.00} on XXXX XXXX, 2017 called lender to see if refund had been received. The refund had not been received. Called back on XXXX/XXXX/2017 and spoke with lender and insurance tracking department. Both agreed refund had not been credited to account. Bank issued a maintenance request on XXXX/XXXX/2017 to credit the account for the refund. As of today XX/XX/2017 the refund has still not been issued. Customer service at the bank tells me to call insurance tracking which is a third party and insurance tracking tells me they have done their part and to call customer service. Just today I have held for over 2 hours being told it 's everybody else 's fault and no one will give me an answer. I have requested to speak with supervisor and get put on hold and no one will answer. I have requested the name and telephone number for a supervisor and get put on hold and no one ever gives me any information. I am getting the run around and I am tired of it. This has been going on for over a month and I want a resolution.
|
| 09/22/2015 |
Yes |
|
- Application processing delay
|
|
Web |
|
|
I applied for a BBVA NBA XXXX XXXX card application on XXXX XXXX, 2015, XXXX XXXX, 2015 and XXXX XXXX, 2015. BBVA requested and received my XXXX Credit file on each date listed. I received XXXX ( XXXX ) letters regarding each application stating that each application was declined due to " unable to verify identifying information ''. I have contacted BBVA repeatedly in an attempt to understand what information the company was unable to verify. Each BBVA representative basically stated the same thing that identity verification failed and wait a few months to reapply again. Unfortunately, no one within BBVA has the ability to inform consumers of what identity failures have occurred. It was recommended to contact XXXX directly to verify my information. I contacted XXXX and verified that all my identifying information listed on my BBVA application matched the information in my XXXX credit file. XXXX actually recommended that I contact BBVA to discuss any identity verification directly with them as my information with XXXX is correct. The information on my BBVA applications were in compliance with with Section 326 of the USA Patriot Act which mandate that financial institutions verify certain information about applicants, including name, legal address, date of birth and Social Security or Tax Identification Number, while processing account application.
|
| 01/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
Simple closed my account without telling me they were going to do it when I reported checks missing in the mail. They instantly canceled by debit card and all transactions out. Only when I contacted them did they tell me what they had done.
They told me I could go to any physical bank and do cash advances on the debit card of up to XXXXUSD ever 24 hours, but I needed to call each time. I did that once, and then the next day they said the agent was wrong and I cant do that.
They told me that and deposits ( payroll ) would be rejected. However that was not the case. My paycheck was accepted by them, but I cant get the money out with a cash advance as I was previously told. The next agent told me the former agent was wrong to tell me that.
The now 5th agent I talked to said they would rush deliver via XXXX a check for the remainder of my funds and Id have it by the end of the week.
That was 3 weeks ago.
They will not respond to support messages. My calls are routed to infinite hold.
They are currently holding over XXXXUSD of mine and I am paying for all expenses with credit card in the interim. Soon enough, I will need to pay that credit card. Soon enough I will need to pay rent. If I miss rent payment by 1 day I can be evicted at my own cost because Texas is the most America of America.
Stay away from Simple if you dont want to be homeless.
|
| 12/15/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
This is a follow up complaint in addition to my first one that was sent on XX/XX/17 evening, after sending my first complaint, my wife was finally able to reach a representative of BBVA, after trying for almost two weeks ; however, after speaking with the BBVA rep, they told my wife that BBVA did not receive our XX/XX/XXXX payment, and that we were 43 days late, and they had turned our account over to collections.
We paid our car note payment for the month of XX/XX/XXXX on time, and my wife sent a copy of the payment to the BBVA representative, and after the BBVA rep received our proof of payment that was made in XX/XX/XXXX, they refused to receive our payment for XX/XX/XXXX ; and stated they had to get the XX/XX/XXXX payment issue fixed first.
This shows incompetence on BBVA part, because they somehow lost our payment that was sent on time in XX/XX/XXXX, and to make matters worse, they were showing us being 43 days late, which means they could have scheduled our vehicle to be repossessed without us knowing it ; all because of their incompetence.
We dont understand why BBVA is being so difficult, and I cant reiterate enough, that it does not make any good sense as to why BBVA will not allow us to make our car note payment online anyway!
BBVA have been so unprofessional, we have wondered if we were really making payments to the real Bank!
|
| 04/02/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
On XX/XX/2021 I purchased a vehicle which was then financed through BBVA USA. I decided on XX/XX/2021 that I wanted to refinance this vehicle with a local credit union. The credit union needed my payoff information, such as account number, a 10-day payoff, address to send payoff, etc. When I called over to BBVA and answered numerous security questions, including : SSN, phone number, loan information, vehicle details, personal details, etc. they told me that the loan was too new and that they could not provide me with the payoff information. I tried to inquire as to how I would make payments without knowing my account number and they said that I would get statements, but that the account number would be truncated. I explained that I wanted to pay this loan off in full and wanted details for payoff. They would not provide this information. The banker assisting me with the refinance also helped. He was asking how I could get this information and they wanted me to send a copy of my social security card to BBVA. The banker at the credit union advised me that this was not safe and that he would not advise doing that. BBVA would not assist me in providing information for paying off my loan, which feels extremely deceptive as a consumer as I feel stuck paying an interest rate that is much higher than what I would be paying if I was able to refinance.
|
| 04/28/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I filed a dispute with BBVA Compass Bank this month for an unauthorizeda transaction in the amount of {$350.00} to a XXXX store. The bank then froze my account and informed me they were cancelling my account. BBVA then told me to go to a local branch to withdraw my money, which I did, but was informed that I could not access my funds. I called back & was told that there was no reason for this & when pressed further for more information I was told that because they cancelled my account they would not be able to honor my dispute. I told them that they were cancelling my account after the fact so my disput was a legitimate claim. They had deposited the funds into my account but was then told they were taking it back and I Woukd have to wait 7-10 business days bc they were mailing me a check. Also, my direct deposit went into this account ( I couldnt change it in time ) but was told that I had to wait to receive my money. I have a balance of {$240.00} & my direct deposit was {$1700.00}, but they will not allow me to withdraw my funds. I am moving & need my funds but they said sorry. The dispute claim was denied but said I Woukd get a letter in the mail. I did receive said letter stating that they had put the money back into my account. I need these funds immediately. BBVA is unwilling to allow me to access these funds and I need help ASAP pleaae
|
| 08/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My complaint is against BBVA Bank in XXXX, AL.
There was an error/type o in my XXXX mortgage payment. My bill pay sent {$830.00} instead of my regular payment of {$830.00}. ( XXXX cents short ) BBVA rec this payment on XX/XX/2020 but did not apply it because it was short. They should of called me ASAP. They waited 2 weeks to contact me about this. BBVA waited till it was 15 days late so they could hit me with a late charge and they did. {$30.00} Why did they hold my payment almost 3 weeks then hit me with a late charge? They could clearly see it was an error or type. I sent them {$830.00}, it was XXXX cents short, really????????
I was contacted on XX/XX/2020 for the first time. They should of contacted me on XX/XX/2020 when they rec my payment. They saw it was XXXX cents short but waited 2 weeks to contact me? You know why, to charge a late fee!
The collections rep that called on XX/XX/2020 even said the late fee would be waived since it was an error. But now BBVA has stated in a message online the late fee stands. This is total XXXX and a UDAAP volition. I am never late. I have a very high credit score. XXXX I work at a XXXX. BBVA could of called me the first week and got this cleared up. No, they decided to hold the payment then hit me with a late fee. I want this late fee removed! The is Unfair, deceptive and abusive practices.
|
| 05/27/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
I have tried to call numerous times, I keep getting transferred to multiple departments who are either closed or place me on long holds before disconnecting calls saying due to system technical errors.
I have received your response, and to clarify my request I demand you cease and desist reporting to all credit bureau agencies, and delete the entire account history in full for inaccurate reporting. I am disputing the debt you have charged off which is why I want all communications with me stopped regarding the account. You dont have any right to damage my credit report after you have incorrectly applied a payment reimbursement '' as a curtailment. You are a not using common sense, and I don't care what your policy is because it is invalid in this case. The payment was not sent to you from an insurance company, it was sent to me as repayment for money I spent out of my own pocket to fix the car. As I have stated numerous times that money was allocated for monthly payments in my budget and it is not up to you to decide have to distribute my money on my accounts. Therefore you are in violation of several consumer protection laws I will hire an attorney to enforce in a federal court of law while requesting at least {$75000.00} in damages along with attorneys fees if this account history is not removed from XXXX, XXXX and XXXX immediately.
|
| 10/20/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
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I was a victim of identity theft XXXX XXXX XXXX two acount, Bbva Compass bank /XXXX XXXX XXXX two acounts XXXX, XXXX XXXX XXXX XXXX . File police report with the city of XXXX Police department. Hire an attorney submitted some letters regarding the California Rosental act and Federal fair debt collection Practice Act. Also contacted the district attorney XXXX XXXX and Office of the Attorney General XXXX XXXX. I wrote to the XXXX XXXX I never got anything from them stating account was closed so they hired another The Collector by the name of XXXX XXXX XXXX. Send me those letters from my attorney and never got any kind of response back to them from them. The other company XXXX they closed account after I submitted all the documents but failed to report it to the credit bureaus. In their records indicates everything still open, even though I got a letter from then to state in the council is already closed.
Last but not least Bbva compass bank / XXXX XXXX XXXX I submitted all the paperwork too. Police report affidavit. I'm still the accounts are not closed how to swim in a few letters they close one of the cancel the one that left it open and they hired a law firm by the name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. And they're suing me I feel the fact that I contact their office and give him all the information as well.
|
| 01/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
My debit card was compromised the week of XXXX. I made the decision to close my accounts. About XXXX I removed all my funds and closed my savings account. I requested no further transactions be allowed until the final fraudulent charge of {$5.00} was cleared. My account should have also been marked to not let any charges through if there were insufficient funds as this is ALWAYS the option I choose.
A charge from my electric company was allowed to go through and the fees began. Including a fee for trying to transfer funds from my checking to my CLOSED savings.
On XXXX I noticed the issue and called. All the fees were waived and I was going to pay the funds for the charge of {$84.00} the next day. But more fees were added that night. I went and paid the {$84.00} as agreed and was told my account would be closed.
Now more fees have been added. I had one autopay from XXXX XXXX that I had not realized needed to be moved. But had the account been closed in late XXXX as requested it would n't be an issue. The balance is - {$88.00}. I have tried multiple times to resolve this issue over the phone. The last call with a supervisor was disconnected and I was not called back. I do not feel I should have to call again and explain again. I want my account closed. I feel that Compass has acted punitively for me trying to close my account.
|
| 09/21/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
They have done it AGAIN!!! I will attach my statement. On XX/XX/19 I used a toll road, which cost {$2.00}. Afterwards, my balance was {$10.00}. THE VERY NEXT TRANSACTION WAS AN OVERDRAFT FEE FOR {$32.00}! ~!!!!! It was the overdraft fee which made my balance negative, NOT my toll fee. Also, on the day I originally complained, I TOLD the customer service rep to RESCIND the overdraft agreement, because she told me it was my fault for allowing overdrafts ; I said, and I have a copy of this : " STOP IT!!! '' TAKE THE OVERDRAFT FEATURE OFF! '' She replied, ok.
The way this banks does things, I HAVE ZERO CONTROL OVER WHETHER OR NOT I Am charged an overdraft!!!! I am unable to manage this, based on the way this bank does business. THEY TRICK US!!!!!!!!! I have NO control and can not avoid these fees!!!!
The way this bank does things, I have ZERO control over whether or not I expose myself to overdraft fees. I am not able to assess this, based on THEIR statements, as they make them available TO ME!!!!!
When I made this payment, I got NO notice of overdraft. NOW, I am charged {$32.00}. If I could figure this out or manage it on my own, it MIGHT be fair, but even that is doubtful. The way they process transactions makes it IMPOSSIBLE for me to avoid their overdraft fees. Please, CFPB, READ THIS!!!!!! The bank will not tell the truth!!!!
|
| 10/17/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Older American, Servicemember |
|
I have been a member of XXXX XXXX XXXX in XXXX, TX since XX/XX/XXXX. I have had my CD 's and XXXX accounts with them since that time as well as checking and savings accounts. As of this year, I have been requesting reports from BBVA since my inception of working with them as I feel that money has been taken from my accounts at one time or another. My son has also requested reports from the investment side as well, so that we can follow the paper trail and do research on our own to see if and when my accounts with BBVA have been compromised by someone at the bank. In XX/XX/XXXX, I requested information from one of the agents and was told that she was no longer employed with the bank. We have repeatedly asked for our reports from bank statements, statements on my investments, etc, but they do not respond to my requests.
They would lure me into internal accounts that benefited BBVA on interest rates and not my own. When my CD 's would mature, they would place the money in an " Internal '' account until they moved it somewhere else. They also tried to convince me to place my money in accounts that did not benefit me at all. We have been asking for all reports that show all transactions on all accounts so that we can cross-reference the trail of money coming in and going out. We have not been able to get these reports from the bank.
|
| 12/24/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
Regarding claim # XXXX card was stolen, theft was reported in 48 hours, bank security measures failed to stop thieves from draining account or block card. Bank has received a signed affidavit I did not authorize the charges. Bank has received a police report. Despite clear law these are not legally required they were provided when requested and bank is using every measure possible to avoid obligations under federal law. If bank is behaving this way, they are doing the same thing to thousands of people and simply retaining the funds and assuming people do n't know the law or will simply grow tired of trying and give up. The bank is not the police. The bank is not allowed by law to police themselves and decide unilaterally whether a theft occurred or not. Instead of blaming customers, bank should augment its internal security measures on debit cards. I work hard for my money and I 'm not going to allow the bank to play games and waste my time when the law is clear. Bank has been reported to the XXXX and the OCC of the US Department of the Treasury. Also the continued responses on here that fail to answer why according to law the bank is retaining the funds are creating a pattern of evidence of clear illegal behavior. If institution can not employ adequate security measures on these cards, it 's their failing, not the customer 's.
|
| 05/27/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
In XXXX of XXXX, my wife and I purchased a XXXX XXXX XXXX from XXXX XXXX in XXXX, TX. We financed the purchase for a 6 year term through the dealership which used BBVA as the lender. On XX/XX/XXXX, we paid the remaining balance on the loan. On XX/XX/XXXX, we purchased a XXXX XXXX XXXX from XXXX XXXX in XXXX, LA. When the salesperson tried to call BBVA to get a " Release of Lien '' document, which is common practice, she was told that we would have to wait 7-10 business days before they could send it. Our salesperson asked if the Release of Lien could be emailed or faxed and was told that it could not. Our salesperson expressed to us that she had never witnessed a bank do that to a customer who had paid off a car loan. Since we did not finance the new car, we were given a five-day temporary tag from the dealer. On XX/XX/XXXX, I called BBVA customer service to ask if the Release of Lien had been sent and was told no. I called every couple of days after that up until today, XX/XX/XXXX, and I have still not received a Release of Lien or title. The last time I called was XX/XX/XXXX. I was told that the account was closed on XX/XX/XXXX and that the Release of Lien was mailed to my dealership on XX/XX/XXXX. It is now XX/XX/XXXX, and we have not received the Release of Lien, title, or money owed to us for the overpayment of the loan.
|
| 04/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I have had several transactions decline on my debt card this week ( since Monday, XX/XX/XXXX ) and called the bank today to find out why. The first customer service agent hung up on me after a 15 minute hold without any answers. The second agent I spoke with was a BBVA rep who claimed to have no access to my account. The third and fourth agents I spoke with told me my account was being " investigated '' by their partner, BBVA, but neither agent was able to offer an explanation as to why my account is being investigated nor could they give a definitive answer as to when my money would be available. They also could not give me a deadline for when this information would be available to me, they could not explain why I was not notified that my account was under investigation or how long it would take, and they refused to escalate the call or put me in contact with the team that is investigating my account. In addition to denying me an explanation and access to my account, they also refuse to close the account or allow me to transfer any of my money to another bank. While I was typing this I received a support message that my account was under investigation for fraud ( support message attached ). This was absolutely unacceptable and banks should not be allowed to hold customer fund without any explanation for any period of time.
|
| 11/07/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
On XXXX XXXX, we started our process to get a construction loan approval with BBVA Compass in XXXX, TX. After giving all our information and running our credit we received pre approval for a loan. The loan officer then quit. XXXX from XXXX office referred us to another loan officer who was not qualified and then after a month finally referred us to a XXXX XXXX out of the XXXX, TX. We submitted our paperwork again in XXXX XXXX over the phone. Every Friday new paperwork was asked to be submitted and was faxed to XXXX XXXX the loan processor. Every month was a new promise of closing by the end of the month. Our credit report has been run about 3 times. It is now XXXX XXXX and we barely received our appraisal ( which we paid {$600.00} ) and have been told it will take another month to close on the loan. After repeatedly telling them and emailing them that our builder has given us a deadline regarding his material prices. Both officers blamed us for submitting paperwork late although we have the emails and fax reports that correlate our promptness. When I finally told XXXX XXXX that we will leave if our loan wasnt expidited and cleared within two weeks. She said it would be best if we leave and go with another bank. Both me and my husband have good credit, good jobs, our property is paid for, and we are only asking for a $ XXXX.
|
| 12/29/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
On XX/XX/XXXX, Simple Bank froze my account without telling me a reason why, but requesting bank statements for all external accounts linked to my account with them. As far as I was aware, the only linked account was the one from which the initial funding came, which was with XXXX, so I responded to their message with that information. After receiving no response, I looked again and noticed that there were two accounts I did not recognize that were showing up as linked to my account, so I sent another message stating so, and again received no response. I have called the customer support line multiple times trying to get any information about what is going on, if they need anything else from me, and to get an idea of when I could expect to be contacted or when the issue might be resolved. The customer service representatives claimed they were unable to provide any of this information and refused to transfer me to a supervisor or to provide contact information for anyone that could possibly answer my questions. I have been unable to access my funds for a week now, and Simple Bank is providing zero information to me. At this point, I have missed bill payments and have no money with which to buy groceries/gas/etc. and I have a rent payment coming up that I am afraid I will not be able to pay because my funds are inaccessible.
|
| 09/18/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I 'm having continual problem gaining access to my funds. I just opened this checking acc't last week, and since then it has been one hassle after another. I was approved for the checking account, then all of a sudden I can not access my funds. I 've spent 2 hours today working on this.
Your Bank wants for information. Why did n't you asked for the SSN and State ID or Drivers License before you accepted my deposit of {$25.00}. I feel that I '' m being profiled unfairly and that if it was a XXXX last Name you would n't be putting me through these changes. This is n't right period.
I 'm tired of the runaround I 've been given today. I want access to my Account by XXXX today or I am filing a Complaint with the Consumer Financial Protection Bureau. I 'm sorry for this, but it 's not right what you are doing. For the record my SSN except the last 4 digits is : XXXX. My Kansas ID is : XXXX XXXX XXXX XXXX XXXX XXXX ( my new address that I provided is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Kansas XXXX XXXX or XXXX which is my preferred contact number.
It 's a shame it had to come to this. I prefer to be contacted at the preferred contact number or this email address ( XXXXXXXXXXXX ) For the record, I 've enclosed my Kansas ID ( with my former address, city, and state ) and my Birth Certificate that proves I 'm a Citizen.
|
| 06/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Re : Simple Bank I deposited a {$1000.00} check via mobile deposit on Friday, XX/XX/2019. The check was handwritten by an employee of my parent 's company. I have deposited checks with a larger value than this without issue. I have deposited checks from this same company without any issue.
Most mobile deposits from Simple result in a next-day or two-day hold. This check had a five-day hold which resulted in an entire week without access to the check funds.
I called Simple Bank to resolve the issue - which I believed was related to the check being handwritten ( i.e. thought to have been fraud ).
Simple Bank does not allow any customers to speak to call center managers - as policy. Simple Bank does not allow any customers to speak to their fraud department or anyone related to check deposits - as policy.
My first support agent told me to cash my checks if I needed the fund quickly, which defeats the purpose of having a bank. The next agent told me that five days is standard for checks.
I believe Simple Bank is misleading customers. They advertise via their website and XXXX that checks are normally available next-day. Their support representatives tell customers that five-day holds are actually the standard turnaround time.
I have had to put an entire week of financial transactions on hold for this issue.
|
| 03/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
This is a formal complaint against BBVA USA located in XXXX, AL. This company has repeatedly violated my consumer rights under the Fair Credit Reporting Act as well as the Fair Credit Billing Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the FCRA & FCBA. Despite my efforts to resolve this unfortunate nightmare for several months now, BBVA has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report. I am well aware of several other complaints filed against this company for their illegal and unethical business practices. Yet, somehow, this company is still in business. This company 's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.
|
| 07/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
On XX/XX/2018, I deposited {$1300.00} in cash into the ATM at the XXXX XXXX XXXX in XXXX XXXX, CA and was only credited {$680.00}.
The BBVA ATM takes in 35 bills at a time so I inserted my thirty-five {$20.00} bills, totaling {$700.00}. The ATM then asked if I had any more cash to deposit. Since I had another 34 bills totaling {$680.00} to deposit, I pressed 'Yes ' and inserted the other {$680.00}. After processing, the ATM then displayed a total deposit of {$680.00}. I was confused about the amount but there was no option at the ATM to go back so that incorrect amount went through.
The deposit went through at XXXX XXXX PDT, after which I stayed for a while in the 24-hour ATM vestibule trying to resolve the issue over the phone. Due to offices not being open, I called back multiple times over the course of the past month and yesterday had a chance around my work schedule to make another visit to the bank. They told me that the investigation had been closed and that the ATM was not over, not granting me my {$700.00} that I am missing.
I deposited {$1300.00} in cash so I am missing {$700.00} at this moment. I was in the 24-hour ATM vestibule around XXXX XXXX PDT when the transaction took place, where there must be a video record. There was also another person there who witnessed and can attest to these events.
|
| 12/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
BBVA Compass Loan management. Our mortgage matured on XXXX XXXX.
1. First issue is that all payments were drawn automatically excluding last payment. We were not notified that for some reason last payment needs to be paid at bank branch department ... there were no communications from bank to us in last payment or transition to closing the loan .... So in XXXX we found out that they transferred our loan to the bankruptcy department.
2. We paid all of the additional fees in XXXX XXXX, XXXX and since then loan os paid off and at the XXXX balance but we are unable to get lean release or deed of trust from BBVA Compass for our property 3. Customer Support line has no access or visibility to that loan because it is in default department. We can not reach default department by phone, their line has automated recording to leave the message with phone number and they will call back, but noone ever calls back. Our emails to that department go into black hole unanswered with no responses 4. For 4 months we have not been able to get any closure on our issue. They screwed up our perfect credit history by not communicating with us and we are unable to get our rightfully owned title to our real property. Customer support in loan department is horrible. We demand to resort our credit history and clear our property of any leans.
|
| 10/10/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Web |
|
|
We incorrectly received a delinquent notice dated XXXX/XXXX/XXXX for our line of credit acct for past due amt {$150.00}. We had made 2 prev pmts of {$500.00} on XXXX/XXXX/XXXX and {$500.00} on XXXX/XXXX/XXXX. Both pmts were made via paper check ( mail ) through the same bank XXXX XXXX XXXX that our LOC acct is at and both cleared our checking acct. Upon online investigation the 1st XXXX pmt was reversed on XXXX and {$340.00} of the 2nd {$500.00} pmt was reversed on XXXX/XXXX/XXXX. The local XXXX branch where loan was opened stated they could not help as they only open the accts and I was given a number to call. XXXX contact that same day XXXX XXXX/XXXX/XXXX XXXX to XXXX rep was no help- no explanation of delinquent notice or pmt reversals. I was promised a return call next day-never happened. 2nd phone call on XXXX/XXXX/XXXX also brought no answers. There was again a promise of a return call which did not happen. We have also sent an online message through our bank and no one has responded. We would like to know our rights as XXXX Bank is illegally charging us interest, refusing to post our pmts, keeping the funds from reversed pmts on this account XXXX our checking accts were not reimbursed for the reversal of either pmt ) and ruining our credit with false delinquent notices on a timely account. Please advise.
|
| 04/28/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
I AM SUBMITTING A DOCUMENT RELATING TO COMPLAINT NO. XXXX BECAUSE THE WEBSITE DOES NOT ALLOW ME TO UPLOAD THIS INFORMATION.
THE OVERALL INFO IS AS FOLLOWS : CFPB RESPONSE TO LAST RESPONSE FROM BBVA COMPASS COMPASS ASKED WHAT ELSE THEY COULD DO FOR ME.
I AM TRYING TO GET A RESOLUTION TO VARIOUS ASPECTS OF COMPASS HANDLING OF THE SAFETY DEPOSIT BOX FORCE DRILLED BY THE XXXX XXXX XXXX IN 2009. THIS RELATES TO THE DEPOSIT BOX HELD AT XXXX XXXX XXXX BRANCH IN XXXX TEXAS. IT WAS DRLLED BY XXXX XXXX XXXX, NOT BY BBVA COMPASS, ON XXXX XX/XX/XXXX XXXX ALSO, IT IS BELIEVED THAT THE CONTENTS WERE FURTHER MOVED TO THE FIRST STATE BANK AT XXXX TEXAS XXXX
PER THE COMPASS INFO EARLIER PROVIDED. THE BOX CONTAINED FUNDS PLUS OTHER RELATED AND ONE OF A KIND DOCUMENTS. COMPASS HAS INDICATED THAT THE BOX CONTENTS WERE ESCHEATED TO THE TEXAS UNCLAIMED PROPERTY. HOW WERE THE BOX CONTENT ITEMS IDENTIFIED TO TEXAS UNCLAIMED PROPERTY? WERE THEY IDENTIFIED BY BBPA COMPASS ( A ) AS A NAMED SET OF ITEMS OR ( B ) AS A NUMBER OF INDIVIDUALLY NAMED ITEMS.? WHAT WERE ALL THE NAMES COMPASS UTILIZED IN DEALING WITH TEXAS UNCLAIMED PROPERTY WHAT ARE ALL THE NAMES AND IDENTI FIERS USED BY TEXAS UNCLAIMED PROPERTY FOR ITEMS, DATA OR PROPERTY ESCHEATED BY BBVA COMPASS. WHO DID COMPASS STATE TO TEXAS UNCLAIMED WAS THE OWNER OF THE DRILLED BOX.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
In XXXX of this year Simple bank sent me a notification that it would be closing in XXXX and my current account would be transitioning to its partner bank BBVA USA. I was assured that the transition would be seamless. On XX/XX/XXXX Simple bank officially closed and I was given instructions for enrolling in online banking with BBVA. I was instructed to download the BBVA online app and enroll using my existing account information. On XX/XX/XXXX I started the enrollment process through the app. I made it half way though the enrollment process when the app gave me an error message and told me to try again. When I attempted to enroll again I received an error message that my account had already been enrolled and for security purposes had been locked. I was given a customer support number to call to unlock the account. I called twice on XX/XX/XXXX and was placed on hold for about 45 minutes before being disconnected both times. I attempted to call again on XX/XX/XXXX and was transferred to three separate CS agents over the course of two hours and eventually hung up on. I have no access to my online banking and have no way to access my money. BBVA has acknowledged that this is an ongoing problem on their website and XXXX account however no formal notification has gone out to customers with further information.
|
| 03/11/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
Older American, Servicemember |
|
I am filing this complaint because Simple Bank disapproved my application for a new checking account at their bank. According to their webpages, the " Simple Checking Account '' was a prerequisite to opening a Protected Goals Account which paid market-rate interest and also paid a {$400.00} sign-up bonus.
I can not image why I was refused a checking account except they looked at my application and said oh no he is too old. I am XXXX years old. I dont think that is a valid reason and is, in fact, illegal to discriminate based on a persons age.
Below is what they said and I have also attached the actual email in a print-to-pdf file.
I believe an FDIC insured bank has the responsibility to tell you why you are not being approved. They are not telling me for security reasons yea, their security to avoid a lawsuit for age discrimination. They didnt even give me a telephone number to call or an email address to inquire about why I was not approved ( see email ).
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Hi XXXX, Were sorry to let you know that your Simple application was not approved. For security purposes, we cant tell you the specific reason.
Thanks for your interest, and we wish you all the best.
The Team at Simple
|
| 04/12/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
On XX/XX/2019, I submitted a mobile deposit for {$30.00}. The check was issued by XXXX XXXX XXXX, check number XXXX. After speaking with a represenative on XX/XX/2019, they identified that the check was returned due to XXXX. At which time BBVA Compass initiated a charge back for the dishonored check and charged a Returned Deposit Item Charge of {$15.00}.
My call was to request information as to why the charge back occurred and to obtain written verification of the actions taken on the account regarding the deposited check, charge back and fees associated with the returned item. The letter was to be used as verification of the returned item and fees so that I could collect the {$30.00} fee owed and the returned check charge of {$15.00} from XXXX XXXX.
While the reason was verbally provided. When asked for a letter from BBVA Compass, the agent advised that I needed to go to a branch to obtain the letter. I explained that I have a full time job starting at XXXX. Then, work business for self in the evenings and weekends, I do not have the time to take off to go to a branch. Expecting to be provided options, I was met with resistance and sarcasm when I asked to submit a complaint. The agent was unprofessional, was not aware of company policy/procedures, did not provide alternatives and generally uncaring.
|
| 03/22/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened an saving account with BBVA back in XX/XX/2018 with promised promotion of {$50.00} after 90 days with balance of {$100.00}. More than 90 days I still haven't received the bonus, I came to the branch and talked with the XXXX he said the bonus should deposited automatically after 90 days from the date of the first direct deposited of an checking account on XX/XX/2018, which is nothing related to my saving account. However, I still waited. That days has passed, no bonus add. I called the online customer service and talked to the XXXX, he apologized and said bonus will be deposited in couple days and he will monitor my account closely. I still have not received the bonus which has been almost 4 months. I sent them several emails and there was an escalated case has open but Everytime I told me a new deadline which is I don't have a clue about those days. Please be aware of BBVA bank, they talk so nice but they just trying to past time, and did not do what they promised. The whole system was failed and very unprofessional. Everytime they send an response email to mail, they always send the full page with the tone of lecturing about the requirements and such which is I met all the requirements. They don't look at the account details and just gave robotics answer. Don't do any business with BBVA bank.
|
| 06/15/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
X/XX/2017 XXXX XXXX XXXX placed a credit of {$950.00} into my BBVA Compass checking account ( which I requested to be closed 3 or more times prior to this incident ) .The same day they tried to withdraw their funds back, but the bank refused because my account was in a negative state, I then accrued a credit reversal fee. I assumed XXXX received their money back. On X/XX/2017 XXXX received a refusal letter. I received an email from the HR Department at XXXX X/X/2017 stating that I had to start a repayment plan with them due to the bank refusing to give them the funds back, I became very irate at that time because I 'm a single mother of XXXX ( XXXX ) and ca n't afford the garnishment. I spoke to everyone at BBVA from customer support to the dispute specialist and authorized them to speak with XXXX XXXX ( HR Supervisor at XXXX ). I went back and forth with them and ALL of them refused to release the funds back to XXXX, it even got to the point where I used profane language and a rep laughed at me then hung up after leaving me on hold for over 5 minutes. I received an email from XXXX, stating they are still refusing to speak with her and she really needed to start the deductions from my pay check. On X/XX/17 I was terminated from my job with this situation as a key contribution to the decision they made.
|
| 11/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Last month or so, attempted to open account with SIMPLE bank. A month later, told that they could not read my information in photographs. They told me to take photo of myself outside of my home. Attempted to send, my account was closed before I could send. Re-opened account again, send photos via their website and also e-mailed PDFs for easier reading. They had problems with this, but refused to tell me what the problem was. I resubmitted again. They had a problem and refused to tell me what it was. As they told me to try to send materials again, an actual employee of SIMPLE DELETED my information and altered the information of my account! I attempted to create a new account and their " system '' blocked me from re-creating. Employee at SIMPLE told me there is nothing they can do. That they can not control their system whatsoever. Additionally, employee could not tell me what was done with my very sensitive files. They refuse to tell me whether it was sent to a secured e-mail or whether it will be properly deleted. This process took several weeks and no one at SIMPLE is held accountable. Worst of all is, I have NO IDEA what they are doing with my information. If I can not become a client, why ca n't they tell me what they are doing with my personal information? I am now left at risk to identity theft.
|
| 04/18/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I currently have a home equity loan wit h BBVA Compass. Rec ently, a leak in shower pipes caused a great deal of damage for which I 've filed an insurance claim with XXXX XXXX . XXXX has been great to provide payment for me to get my home repaired. I walked in to BBVA Compass t o deposit a check from XXXX to get the work done on my home. The branc h manager explained they were not able to take the check at the branch. I had to sub mit a Hazard Insurance Claim Disbursement Request F orm and send paperwork, along with the check, into the bank. I 've had to pay for the repairs myself while waiting for the checks, already approved by insurance, to be deposited into my account. Currently, I 'm out a little over {$12000.00} and have been forced to take money out of savings to pay bills. The process, according to BBVA Compass, takes 2 weeks to get funds into an account if you have a Home Equity Loan with the institution. Two weeks ...?? to process a check from a large, reputable insurance company? I wonde r if BBVA Compass is ca shing the checks and reaping the rewards of interest on my funds? {$12000.00} is not a great deal of money for a financial institution to try and scam, but if all of their other customers are having to deal with the same situation, it could probably add up very quickly.
|
| 06/08/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I made a mobile deposit on Monday XX/XX/XXXX. One hour after deposit I did some research and notified the bank and my bank of possible fraud. I repeated and plead for the check to be removed out of my account as the person who paid me was fraudulent. I was promised over and over it would be removed. I have spent day after day to try and resolve this matter. Now my account is froze and showing a negative balance. BBVA compass gave me the run around and would not remove fraud check off my account when I am the one who notified them of the problem and now it is stopping a direct deposit from coming in positive and now funds are showing negative in my account. I have spoke to many people and supervisors regarding this incident and now I have no money for my children. The check was for {$1900.00},. It was a bad check and I have emails and conversations with the scam artist. I also notified XXXX XXXXXXXX XXXX in Florida and I also spoke with XXXX and the bank is now known as XXXX XXXX in XXXX XXXX Florida. A direct deposit will be coming in On XX/XX/XXXX for my co owners account for {$1200.00} and my account is showing a hold of a negative balance. I am trying to resolve this issue and have provided both banks with a copy of the fraudulent check. I have been contacting for 4 days to resolve this issue.
|
| 06/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX I applied for a refinance with BBVA employee XXXX XXXX.
I was told I was approved and the next week they scheduled an appraisal of my home and charged my credit card {$550.00} for the Appraisal and another {$32.00} for the credit check.
For the past 4 months I have continued to be told that I was approved for the loan and that they were behind with processing loans because new home loans were being done so people would not become homeless.
In XXXX XXXX told me not to make my loan payment to the current mortgage company, because the refinance would be done. It was a good thing that I did not listen to him and made my payment, so that I would not XXXX up my credit, because it is now almost XXXX and the loan has not been completed.
I am out {$580.00} for an appraisal and a credit check and BBVA has failed to provide me with a loan that they had promised me.
I was notified by my insurance company that BBVA has now listed themselves as the Mortgage holder on insurance, which has now caused an issue for me with my current mortgage company.
XXXX stated that this was being done because the loan was going to be closing soon, but this was done on XXXX and I can not get response when the loan is going to close and it is now XXXX.
I have emails of all the above conversations with XXXX
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
When Simple merged with BBVA on XX/XX/XXXX, I tried to set up my account multiple times. In the meantime, the Simple app was completely non functional due to the switch. So I have no way to see my money or anything. I went to register with BBVA. It originally could not find my account and to call. So then I went to the website and I saw they were having issues. Ok sure, it is the first day. I can be patient, i'll try again tomorrow.
Tomorrow comes and I get farther through the process until I get an error saying to call as well nothing super specific. So now the third day I try and it says an account has been created with one of my accounts and to call. There have been multiple reports of this besides mine but you wait ~20 minutes on hold, call hangs up. You call the SPECIFIC number for these issues, they transfer you to a new waiting line. BBVA has openly acknowledged their failures with no solutions in place for consumers to access their online banking and therefore be able to see how our finances are. I cant pay my bills. The even more messed up part is we have no bank literally at all that can help. We cant even check our balances through old school methods because they havent fully transferred our accounts. They are holding our money though with no way to access it. This is unacceptable.
|
| 02/26/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
Servicemember |
|
For the last 11 years, appoximately every 2 months, we continue to receive credit card/ pre-qualified line of credit applications for the previous occupant of our home. The offers are sent from BBVA, BBVAUSA.com, Reservation code XXXX. Former occupant was Ms. XXXX XXXX XXXX. I have no bank/credit accounts with BBVA- and have no interest in receiving any offers.
-We have lived at our current address of : XXXX XXXX XXXX XXXX XXXX XXXX Alabama XXXX XXXX, for 11 years, since XX/XX/2010. I have no knowledge of where Ms. XXXX XXXX currently resides. In addition to it being waste of time and USPS mail, it also indicates the potential for identity theft if someone else were to receive this and impersonate Ms XXXX XXXX information to request a line of credit at our address.
We keep getting pre-approved offers for her, only from BBVA. I have contacted them multiple times to update their database/ address, but it never works. They have a contact phone of XXXX ; usually the call representative states that they will make a note of it in their database, but apparently that is not being connected to their direct-mailing / credit offer section.
I have also called the " Opt-out '' phone 3 of XXXX to opt out of pre-screened credit offers, but again it does not seem to prevent these letters from BBVA.
|
| 10/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2020 I was charged on my debit card {$73.00} by XXXX XXXX for an order that I called XXXX XXXX customer service and cancelled that same day ( on XX/XX/2020 ). Which I confirmed WAS within their 7 day cancellation policy for full refund. When I called and spoke with merchant ( XXXX XXXX ) again on XX/XX/2020 ( 7 days later ) to inquire why I havent received refund? XXXX XXXX customer service said it can take up to 5 business days to see credit. I waited and called again on XX/XX/2020 ( 15 business since order date ) and was told they issued credit/refund to me and if I didnt receive funds then I needed to contact my card issuer. So, I contacted Simple Bank and was told I needed to submit a dispute form which was submitted ( and confirmed receipt of dispute form ) on XX/XX/2020. Ive contacted Simple bank a total of 17 times asking for update and inquiring why I havent receive my provisional credit per efta federal law after the initial 10 days?! Most frustrating, when I call I can only have the customer service rep send an email to dispute investigator, no contact phone number. Or when Ive sent 13 emails with a total of only 2 reply responds that state the same response sometimes it can take up to 90 days to get a finalized investigation conclusion. Ok well its been over 90 days!
|
| 01/24/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I have been trying in vain to get a refund back fro a wire transfer with BBVA Compass for several months to no avail. I have callled their Customer Service Numbers and Fraud Department several times, and every time say a month goes by with no response ... ..I contact them to see if there are any updates and the customer service agent has no idea who I am, can find the complaint/refund request or anything. Most of the time I am transferred to a customer service branch in another country who I can barely understand and vice versa.
The wire was for {$38000.00} on XXXX XXXX, 2017 which is a HUGE amount for me and I have not been able to get this resolved in several months. It was not until yesterday that I just went to my local branch office in XXXX where the staff helped me out and filed a refund request on my behalf. The Branch manager ( XXXX XXXX ) kindly told me that the chances were not good to get a refund because of the time that had passed, but I have been trying to get the refund through writing the Corporate office and filing a complaint over the phone for several months. That was well within the time period for me to have gotten my refund by now.
Please help me in this situation, this has caused tremendous stress to myself and my family and I just want it resolved. Thank you
|
| 08/29/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I contacted XXXX XXXX about a transaction for XXXX that I did not make they told me the would look into it and take care of it. I contacted my local police department first to report the card missing/stolen. I then contacted XXXX XXXX and was told the above then a few days go by and I was told that they said after there review they can not refund me. I have requested to reopen the case and also requested any documentation supporting there decision and all they have done so far is reopen the case. I am still waiting for them to provide any documentation they may have. The bank is XXXX XXXX witch is XXXX XXXX or XXXX I have been sending message after message to them with no response. This transaction is not part of my spending habits and I thought my bank stated they monitor your spending habits to prevent fraud because they have stopped transactions for XXXX $ or XXXX $ from the same store for me witch was actually me making them but when it came to a almost 1000 $ purchase they do n't block it and do not help me get my funds back. I am also on top of this claim submitting one to the Board of Governors of the Federal Reserve System. Anything you do for me will be of great help. Thank you. Also this was a international charge on top of everything else! And I have never made one before.
|
| 06/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On Friday XX/XX/2021 the company was sent a certified letter with an return reciept attached regarding an alleged debt.
The company has not acknowledged nor updated with an rebutt or response. The company has violated my consumer Rights under Federal law. This company has furnished my personal information to credit bureaus as well as third party debt collectors. This company also submitted detail transactions as well as factual information, which is prohibited Under 15 USC 1681- ( a ) Accuracy and fairness of credit reporting ( 2 ) an elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers. According to 15 USC 1681 ( a ) and ( e ) -all investigations must include interviews with family, associates and neighbors. The company has failed to provide validity on this debt. I also mailed this company an cease and desist letter via certified mail with an return reciept included, All communication regarding this debt still hasn't been ceased nor has this company has invoked a specified remedy. According to FDCPA 15 USC 1692c ( 1 ) ( 2 ) ( 3 ) - Ceasing Communication. Consumer Law states that- if such notice from the consumer is made by mail, notification shall be complete.
|
| 02/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I bought a house XX/XX/XXXX using BBVA compass for the mortgage. Since that time I have been utterly amazed at how difficult they make it to make additional principle payments. I had my XXXX mortgage through XXXX and it was as easy as you would expect, I was able to adjust my monthly auto-pay to whatever amount I want and make additional principle payments as I desired. BBVA has policies that only allow the auto payments to be the base payment/amount owed, thus limiting the amount of principle paid. When I tried to make a XXXX from my outside account, it showed up as " unapplied payment '' when I called to ask about it I was told it would switch to " principle payment '' after the next cycle, it did n't. Now I have talked with them and the only way to pay additional principle ( that is even mildly convenient ) is to cancel auto-pay and mail them checks. They told me that if I set up a checking account through them it would be easy to make payments. What they did n't tell me in that conversation was that setting up a checking account would come with it 's own headaches. So, just to simplify the issue, I think the practices/policies of BBVA compass for mortgages auto-pay are designed to dissuade costumers from making additional principle payments and I view this as an unethical policy.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA bank had been planning on closing Simple and converting the customers to their bank on XX/XX/2021. They had been planning for months. I had moved most of my money out, but about a week before Simple closed, I deposited a check for around {$3900.00} and when it cleared, I was not given the option to move the funds to my new bank. I decided to wait until XX/XX/XXXX when the conversion was complete and would take the money out of my newly assigned BBVA account, however, I was not able to get online access.
Their customer service kept hanging up after saying " they couldn't hear me '' ; and it is almost certainly pre-recorded messages as they pick up immediately after one ring and all sound the same with the similar message.
There are multiple other people experiencing the same issue with the online account access and customer service hang-ups. There is not a physical branch within 2,000 miles of me, so it is extremely difficult to get access to my funds.
BBVA had months to prepare for this transition and have failed to provide adequate customer service support for the failed transfer of services. I, and a lot of other people, are not able to access our money when we need it the most.
I hope some sort of action can be taken against this gross misconduct of people 's finances.
|
| 03/24/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Compass Bank had the XXXX lien on my property located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX. The property went to foreclosure in XX/XX/XXXX. XX/XX/XXXX XXXX, XX/XX/XXXX was the last reported date on my credit report revealing I was XXXX days past due. However, it was reporting that I had a monhtly obligation of {$23000.00}. This was reflecting in my monthly DTI at the present time. I disputed this information through Experian in late XX/XX/XXXX XX/XX/XXXX when my Credit Score was XXXX. I have been rebuilding my credit since the foreclosure and imagined that this erroneously large monthly obligation 's removal would only help me. Instead, Compass Bank eliminated the monthly obligation and updated the status to a charge off as of XX/XX/XXXX XX/XX/XXXX. I believe that Compass Bank exercised neglience in FAIR reporting in XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX and now I 'm being penalized again, for an event that I was already penalized for. This is duplicative penalization and all my rebuilding appears to be futile as my credit score in one month has dropped significantly, down to a XXXX. This is worse than it ever was during foreclosure proceedings and post-foreclosure reporting. Please help. This is negligence on Compass Bank 's end and I should not have to be burdened again.
|
| 02/01/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
In an attempt to open an account, I waited the time frame I was told, but never received a response. I then contacted the financial institution and was told I needed to email identification. I complied and sent the information ( Passport and Drivers License ). A few days later I still had not heard anything, so I again contacted the institution and was told they could n't accept one of my identifications due to it not having all four corners visible. For a second time I complied and resent new pictures. After 5 business days of waiting, I called to see what was going on. I was told by a customer service employee that " we can not accept id through email ''. I explained that 2 other customer service agents told me to email the information. He stated that all he knew was they could not accept ID through email. I then asked for a supervisor. The supervisor told me that they had no records that my ID 's had been received. I then explained that I had sent them twice before. She asked me to send them again and that I would have to wait for approval. I explained to her that I 've jumped through enough hoops for this company and it was time that they did some jumping. I have now been dealing with this company for over 2 weeks, enough is enough. No action, no results, poor customer service.
|
| 09/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My mortgage company has been charging me {$580.00} a year for hazard insurance. The property is already fully insured by my HOA. it is a condominium. I only own the space between the walls. They bought insurance to pay for the restructure of walls and property that are already fully insured and do n't belong to me. I just discovered they were doing this for XXXX years because they were hiding the charge by debiting my loan. It was not done through escrow or was i ever notified nor given a copy of the policy. They hid the charge by calling it an escrow disbursement. but no escrow disbursement occurred, it was a debit to the loan. I was aware I had a separate {$550.00} escrow disbursement each year. They led me to believe that this was the same transaction. This is fraud. I finally discovered what was occurring after they finally titled the loan debit a " XXXX '' payment this year which alerted me to the charge. My hazard insurance is through the HOA. the property is fully insured as required by the terms of the loan. My mortgage company surreptitiously and fraudulently bought additional coverage to benefit financially from the commission from the insurance company and put an additional debit to my loan to charge me interest on the insurance cost. It should have been an escrow charge
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021 Simple Bank Checking and Savings accounts which were managed by BBVA were transitioned to BBVA Checking and Saving accounts. Initially, BBVA sent instructions for how to complete transitioning your account to BBVA 's services. In this process, multiple system errors occurred with both the online banking webpage and the mobile banking app. Customer service was unavailable to answer calls when open and was unable to resolve the issue after the account was locked despite following steps detailed in BBVA 's instructions for transitioning the account.
On XX/XX/2021, I learned that these issues were persisting and I had not heard any updates from BBVA via e-mail. Later I found that BBVA was providing updates on these issues via XXXX, but failed to reach out to account holders via e-mail addresses. When calling customer service on XX/XX/2021 extremely long holds and failure of customer service agents to address issues continues to mean I and others have been unable to access their bank accounts, transfer money, and make changes to accounts. These inabilities to make changes are likely to result in failed payments, missing funds, and unauthorized fees due to the inability to make changes to the account settings. The company, BBVA, continues to fail to address these issues.
|
| 01/25/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
Opened a Simple account XX/XX/2016, linked my local bank to the account, made a couple of EFT 's from my bank and then started using it for purchases in XX/XX/XXXX. Made a {$2000.00} EFT in XX/XX/XXXX that was debited from my bank balance, yet is in limbo in the Simple account. That transfer seems to have triggered a review and verification. As of XX/XX/XXXX, my account has been frozen with an original standing balance of {$1200.00} and the XXXX not added to the total balance but shows up in the ledger on the phone app. I was asked to submit my ID, SS card and 2 recent bank statements in PDF format. Several calls, messages and months later, my account remains frozen and unverified. I spoke with a manager today and was told that the PDF 's I sent them directly from my bank looked scanned are not acceptable. I asked if I could have the entire {$3200.00} transferred/deposited back into my bank account and was told, " no ''. I asked how else I could get this resolved and they had no answer. I 've used PDF 's from my local bank for verification with other institutions in the past without any issues. Simple seems to think my bank has a problem generating the proper documents, yet they have no other solution for me to submit the proper forms for verification that would unfreeze my funds.
|
| 04/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am concerned about what will happen if my house doesn't sell soon ; it has been on the market for three years. I have tried calling the Client Advocate Unit of BBVA Compass for two weeks but nobody answers the phone. I did actually manage to speak to one person after 8 days of calling ; she said there wasn't really anything they could do because my account was in good standing. I asked about deed-in-lieu of foreclosure or other options but the only advice was get a short-sale offer. I have not received any offers in t
hree years ; this didn't seem to concern them. Again I asked for other options but received no other advice. However, the next day they called my home number asking us to call them back. I have been trying everyday for five days, leaving messages, etc ...
Consumers are encouraged to call their bank before they experience difficulties. It is apparent that " doing the right thing '' is not the way to go. It seems quite obvious that consumers have to ruin their credit before anything will be done and by then it is usually too late. Two weeks I have been trying to get information to attempt to avoid foreclosure and for two weeks I have been confronted with a voicemail that apparently does not get checked.
BBVA Compass show a complete disregard for their customers.
|
| 09/04/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
Older American |
|
Several years ago I opened an account with BBVA Compass bank in My Name and my wife 's name. When the account was opened we were issued a credit card. In XX/XX/XXXX we closed our BBVA bank account and we thought we closed the credit card account. We never used the credit card during the time we had the bank account and never received any credit card statements before or after we closed the bank account. Today XX/XX/XXXX we received a {$0.00} balance statement from BBVA Compass for a credit card in my wife 's name for the period of XX/XX/XXXX to XX/XX/XXXX. I called BBVA compass to verify that this was not fraud, and the ask for my SSN number, which I refused to supply. They were able to verify the account by our phone number and address, and agreed to close the account. I ask for the last four digits of the SSN number that they had on file for this account, but their representative XXXX XXXX refused to answer. I am complaining about two actions by BBVA. 1. Keeping the credit card account open, when they stated it would be closed in XX/XX/XXXX, and not sending any statements until XX/XX/XXXX. 2. For refusing to supply me with the SSN that the account was opened under. The bank account had my SSN on it, so they had no business opening a credit card in my wife 's name with my SSN.
|
| 07/20/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
On XX/XX/XXXX, XXXX charged my BBVA Compass XXXX card {$170.00}. The correct charge should have been {$59.00}. I contacted XXXX immediately. The customer service representative told me nothing could be done. On XX/XX/XXXX, I filed a dispute with BBVA Compass alleging fraud. The complaint number with BBVA Compass is # XXXX. I asked that the full amount of the charge be reimbursed and the 4 ( {$38.00} ) overdraft fees. On XX/XX/XXXX, I filed a complaint with the police. On XX/XX/XXXX, I spoke to the customer service department at XXXX regarding the police report and my intention to file a CFPB report. The customer service representative was able to refund the fraudulent amount. On XX/XX/XXXX, I contacted BBVA Compass to inform them that the refund was issued. I asked that the four {$38.00} overdraft fees be reimbursed as they were the result of a fraudulent charge. BBVA Compass refused to reimburse the fees even though if the fraud had not occurred, none of the fees would have been charged to my account. The customer service representative at BBVA Compass stated he could only refund {$76.00} of the {$150.00} because my account is less than a year old. I explained that the fees were a result of a fraudulent transaction. The representative refused to refund the remaining {$76.00}.
|
| 02/09/2016 |
Yes |
- Bank account or service
- Savings account
|
|
|
Web |
|
|
Back in XXXX of 2015 I opened an account Online with BBVA Compass Bank. On XX/XX/XXXX I received a letter indicating that my account was approved and all was required was the opening deposit. On XXXX XXXX, 2015 I mailed in a money order in the amount of {$40.00} in order to have my account opened. A few days later I received another letter from BBVA Compass Bank that the account can not be opened due and issue with XXXX. So, I called the bank in XX/XX/XXXX top get my deposit back and the bank told me to call a week later. Called the bank a week later and I asked to have my deposit sent back and the bank could not locate it or could not give me any information. I have been calling the bank almost everyday and they can not locate my initial deposit of {$40.00}. I made a call to trace the money order and it was cashed on XX/XX/XXXX.I made another call to the bank today and they placed me on off on hold and at the end they tell me they can not locate the money order. The bank is not being helpful at all. how can a deposit go missing? It has been cashed. I need to have the bank investigate this further and pay me an additional {$100.00} for my time, calls and lack of service. And I have also noticed the bank is not being honest with me in regards to what has happened to my deposit.
|
| 09/07/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I tried to open my account on line on or about XX/XX/XXXX a process that usually has taken me about 30 minutes with several other banks. The first problem occurred when they would not accept my ACH transfer. This was finally accomplished on XX/XX/XXXX because I had to deal with many obstacles & phone calls had to wind up using snail mail twice. At that point, I already had so much time invested I continued to move forward. Once the account was established, I found out through one of the many calls I had to make that the rates & bonus were not as advertised.I spoke with " XXXX on XX/XX/XXXX about all my issues.
I was so disgusted, I began the process of closing my account. I spoke with " XXXX '' on XXXX about it & indicated I would file a complaint. Because of so many obstacles & requirements, I again had to mail in the request to close my account which I did on XX/XX/XXXX. I also sent a follow-up email concerning my dissatisfaction on XX/XX/XXXX. I received e-mail from XXXX XXXX on XX/XX/XXXX requesting yet more info to which I replied the same day. I left follow-up calls to her voice mail on XXXX & XXXX indicating that if I did not receive my funds by mail or a return call, I would be filing a complaint. My account in the amount of {$16000.00} is still open as of this date.
|
| 03/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
At the beginning of XXXX, I noted there was a charge for a full {$600.00}. I disputed it not long after since this is not my main bank account, and promptly filed a dispute. More than 10 business days passed, and I asked for a provisional credit since they were taking forever to solve. The dispute was promptly denied with no legitimate reason and seemed as though they denied it due to me asking for a provisional credit because not long after I sent the message, immediate denial and it wasn't even in the review stage. I had them reopen it almost immediately. It has been two months since the original dispute, no response other than " We are working on it '' and no provisional credit, which per guidelines is 10 business days after the dispute is opened. Still no response.
Also, while the dispute was active. I received two notifications from Simple Bank that two transactions were attempted for the amount of {$17000.00}. I promptly froze my card and notified them. I also asked for the business that attempted the withdrawal and they would ignore the requests since it furthers their agenda of not giving me my money back. This proves my card was fraudulently used, and they are doing nothing to resolve it, nor giving me any information regarding the denied fraudulent transactions.
|
| 09/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
i have had an account at this bank for 4 years and never had a problem, but they have hired a new risk department and the risk is to the elderly and the financial fraud they warrant as elder abuse and fraud, they have paid so many unauthorized charges immediately and then i must wait 90 days until investigation is over, In the meantime within one month i have received over a {$1000.00} in bogus bank charges as they want to profit from letting vendors steal my money and now i must fight to right their wrongs. i am a lone woman of XXXX years old and i did life at XXXX XXXX XXXX XXXX XXXX living off my fixed social security .and barely scrapping by, but i had a home and even though it was hard, i budgeted it. Now because of BBVA handling of my account and all the charges they tacked on for their profit, i am now homeless sleeping in a park ' I went to the branch to straighten it out, the girl named XXXX told me that i will never get one dime back and open account elsewhere. i was devastated and cried myself to sleep. i must keep the account open in hopes they remove the bogus charges even though now no way i can pay the {$1000.00} in bank charges. This is terrorizing the elderly and we had a meeting about BBVA and they are doing this to all the elderly, over 10 senior citizens
|
| 04/09/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I had a total loss on a vehicle in XX/XX/2021. Payment in full was made XX/XX/2021. Negative reporting noticed on my credit report on XX/XX/2021. Started making calls to inquire. Check never received by BBVA. Stop placement was done on check by insurance agency. A new check was issued. Check from XXXX was then found and cashed and obviously had been stopped after a 2 month time frame and report of never receiving by BBVA. They deny receiving new payment as to date. I have spoke with at least 10 people with BBVA to get this situation resolved. I do have names and a ticket number. I also, have 2 emails now to XXXX without any return communication. I requested to speak to someone to get a physical address. The insurance agency has agreed to send the check certified mail so that it may be tracked, considering the issue with getting payment to them. My biggest concern is the impact it is having on my credit score. I just sold my home and will need to purchase another and now have this delinquency that is not actually mine. I need help getting this payment processed and the negative reporting removed from my credit report. I am unable to get to anyone to help me after countless hours on the phone. ANY ASSISTANCE IS GREATLY APPRECIATED AS I'M GETTING NO WHERE TRYING CALL OR EMAIL.
|
| 10/19/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened a BBVA Compass Clear Choice Checking with a promotional bonus of {$200.00}. The terms state that in order to receive {$200.00}, you must open a Compass Clear Choice Checking before XX/XX/XXXX and after openeing the account, make an electronic deposit from an unrelated 3rd party of at least {$300.00} into the account within 60 days of account opening. The bonus should post within 60 days. I qualified for the terms on XX/XX/XXXX with an electronic deposit of {$300.00} on XX/XX/XXXX and I have yet to see the bonus post to my account. After reaching out to BBVA compass they have been unhelpful and are unwillilng to solve the issue per the terms of the promotion. Timeline : Account Opening Date : XX/XX/XXXX Electronic Deposit {$300.00} : XX/XX/XXXX On XX/XX/XXXX, BBVA responded that in order to qualify for the bonus, the account must have a positive balance, and that in order for the bonus to post, I would need to have funds in the account. Once the funds are in the account, the bonus would then post.
I have deposited {$100.00} into the account and I still have not received the bonus as stated in terms and conditions, as well as BBVA compass reply to my original CPFB complaint # XXXX. My efforts to reach BBVA compass through customer service have been exhausted.
|
| 09/01/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I tried to make payment with company and everytime I do so, it gets rejected. I don't have any troubles with no other credit card but this one. I called them several times, and was told they made an error of not getting my account number right from my bank to make the payment to there credit card. I received a bad inquiry on my credit report and lost more then 50 points to my credit report and also had 3 other credit cards drop my credit limit due to there mistake and tell the credit bureaus that I was 30 days late. I try to make payment over the phone and they don't take a mastercard debit card. I also tried to give them my routing and number and checking number and they said there system is old. I have to go to a branch and make a payment, which is inconvenient to me because its a 30 min drive from where I live and work. I think this bank is a joke and needs to get better service. I have documention showing I tried to make payment and then shows being returned and then company charging me a return fee. On my document I submitted there is a lot of return payments. Payment reversal dates are XX/XX/18, XX/XX/18, XX/XX/18, XX/XX/18, XX/XX/18, XX/XX/18, XX/XX/18, XX/XX/18. As you can see its every month and I try every month to pay. Please look at documents I uploaded.
|
| 01/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XX/XX/XXXX I opened an account with BBVA as I was contacted by XXXX to reconsider BBVA as my banking institution. Well, I opened my account and a week later I went to withdraw funds from my account and was told my account had a hold on it and that funds wouldn't be made available as they were held due to a previous charge off. Well, I asked why would you request I open an account if I had a charge off and at which point the branch manager had nothing to say other than she would try to get the funds released and have the issue addressed. Well, I told the branch manager that the charge off would have been addressed in the bankruptcy filing from 2014 at which point she said to let her look into as she is very good at getting holds removed. Well, she calls me a few days later and states she can't get the money back to me and that I could talk to someone in her back office as to why. I know this is a deceptive practice as I didn't contact BBVA to reopen an account they contacted me and if I was forbidden to have an account with BBVA that is something they should have addressed and ensured I would not be contacted. The other issue I have is that this should have been addressed via bankruptcy and the charge off spoken of removed as BBVA was included in my bankruptcy.
|
| 08/08/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX a Fraudulent Unauthorized Transactions came from a CLKBANK {$19.00} I reported to XXXX my card was stopped and a new card sent out ( card was stopped due to fraudulent unauthorized transactions ) I was told the card needs to be stopped! After that call to BBVA I called the company and told them this charged was not authorized by me that said my card will be issued a refund for the amount of {$1900.00} and that was done, BBVA has still choose tot make me pay for {$180.00} in overdraft fees and late fees on the overdraft fees for the fraud that happen on the account on XX/XX/XXXX When did the law change for the customer that has had Fraudulent charges done without consent or authorized has to pay for fee etc. that the bank policy is that when fraud happens the card must be stopped and all fees will be removed well all of those things has happen but BBVA has REFUSED to move the Fraudulent Fees on my account due to Fraud and I demand they removed these fees. This is the 2nd time this company has charged our card and that was just cleared up by them so both cards has had to be closed because of this {$19.00} charge from the same company.. REFUND OF NSF/OD FEES OPS COMPLIANCE SUPPORT FOR REG-E DISPUTE # Fees & Charges XXXX Banking Fee XX/XX/XXXX {$120.00}
|
| 06/14/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
In XXXX I started the process of a HELOC application with BBVA Compass Bank after recently moving. From the beginning of the application process I provided everything to them and all within a timely manner. The application was mishandled by the banker who took my information and did not gather all the correct information. He strictly took the details available to him and generated the application. Upon complaints of processing taking so long I was finally told that he had done this wrong and my account was the handed to a new relationship person based out of XXXX. She was friendly but continued to ask for duplicate information and I thought we had everything resolved. Finally I got an email that said that additional information provided was not sufficient and that I needed something further. Upon providing this to them earlier this week I am now being told that my application has been declined for insufficient information - even without this review. It is astounding to me that a bank would treat someone like this. I have referred several friends to BBVA based on having an earlier account with them but now am faced with the choice of restarting the application. I will re-start the process but it will now be with another institution as they have lost all my trust.
|
| 09/25/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
i had fraud on my acct. contacted BBVA over 30 times and never can get a answer. Just get transfer. No one has answer! I had money taken out of my acct and kicked out of bank for weapon. I have police report i contacted XXXX can never return calls. Its been since XX/XX/XXXX over 90 days. I return calls. Perosn called me and said they work for bbca and i told them the issue and they put me on hold called someone else and chatted for hour and they told me they call me back 4weeks ago for XX/XX/XXXX. I called on XX/XX/XXXX spoke with XXXXpeople XXXX cold transfer and now i been on the phone for 1 hr and still nothing. Money was stolen from the acct and charges made also. BBVA COmpass bank. Visa debit card.. XXXX in Fraud dept stated theres not really any notes to go off of. She get in contact with another dept tomorrow. It also takes hours to get a hold of someone. They stated they send me all this stuff still nothing. I call each time i get transfer around the call center. I called so many people and no phone calls return. I call during business hours. They state they have called and left vociemail nothing. i have phone calls recorded and video of inside the bank and also call logs. Its be posted on social media and etc by XXXX XXXX if this is not taken care of.
|
| 02/01/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
Older American |
|
On XXXX XXXX, 2016 I went online to my bank account with BBVA Compass Bank, XXXX XXXX, CA. I observed that I had charges that had been deducted from my account that I had not made. I immediately telephoned my bank and was told by the first representative, who was in XXXX XXXX, that I should contact the vendor about these charges. I was appalled that I was not referred to the Fraud Department and instead was told that until the charges left the Pending category and moved into Posted that I would not be able to dispute the charges. Today, XXXX XXXX, 2016, XXXX of the charges have posted. I again called the bank and was referred to Disputes. I was also told that it would take 10 business days to return my funds to my account. I would like to file a complaint because I feel this is extremely unfair that a consumer must follow rules and regulations that are obviously in favor of the banking institution. My bank gets to float on my money. I find this unacceptable. When I use my debit card, charges are immediately taken out of my account. If I get a credit for charges placed on my debit card the bank gets to float on my money until they decide to return said funds. Again, I must complain that this is unfair to the consumer, me, and I want to make a formal complaint.
|
| 04/23/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Loan sold or transferred to another company
|
|
Web |
|
|
My fiance and i purchased a used vehicle from XXXX XXXX back in XX/XX/XXXX for about XXXX. We went to the dealership on numerous occasions in attempts to get our plates and care registered this was included in our retail installment contract. Every time they just gave us more temp plates. We then discovered the dealership was laundering money and went out of business. WE contacted out lender who is BBVA and they instructed us to file complaint with DMV. WE did that and it was completed around XXXX but still nothing was done the DMV told us to reach out to BBVA. I have contacted BBVA about 10 times since XXXX of XXXX trying to get the year long issue resolved and they just give me the run around. I have spoken to managers and lower level employee who all tell me they will open a ticket and call me back but never call me bacfk and ticket is closed before it is resolved. One customer service rep told meon XX/XX/XXXX that they basically could not do anything BBVA was not at fault and that i should get a lawyer and sue the dealership that is not longer in business. I have been making payments on this vehicle for over a year and they do not have a legal binding title and refuse to help me get the title from previous lender of vehicle so i can register my vehicle.
|
| 03/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I opened an account with Simple bank in the fall of XXXX. Some time around XX/XX/XXXX my card started to be declined. According to the XXXX statement there is {$290.00} in the account and {$21.00} in an associated savings account. Missing from that total is a {$1000.00} deposit that was withdrawn from my account at XXXX XXXX, and is shown in the Simple mobile phone app as being in process, but has not shown up in the account balance.
I attempted to resolve the issue with Simple Customer support and was eventually informed that Simple had decided to close my account for undisclosed reasons and that after the account closure was completed I would receive an additional support message in addition to a cashiers check for the remaining balance. They were clear that no further information would be provided to me for the reason for the account closure.
It has now been close to 60 days since Simple began withholding access to my funds and I have not heard anything from them for nearly 6 weeks. Simple appears to be a front company for BBVA and is in the process of being shut down, I attempted to contact BBVA but after being put on hold for some time I was eventually forwarded to Simple customer service which simply played a recorded message then hung up on me.
|
| 07/31/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have an online account with BBVA. I am attempting to access my money in the account, and have the funds sent to me, and close the account. As of today, there is {$10000.00}.
The bank is not allowing me to have access to the funds that I have. They refuse to send me a check with the funds. They insist that I travel to a branch to take out the funds, even though the closest branch is over 1000 miles away from me, and they solicited my business in the mail.
Alternatively, they will charge me fees, a ) for me to transfer the money to myself, with daily and monthly limits on how much I can obtain, and b ) will set limits on wire transfers to myself, and c ) charge daily and monthly fees once I obtain the monies that are mine.
Additionally, I have spent hours upon hours on the telephone attempting to get someone to help me, and I am being transfered from person to person, and get hung up on all the time. It appears that the bank 's MO is just to make people 's life so difficult that they just feel that it isn't worth it.
I would like to be able to access all the money in the account, free of charge, and to close the account. I do not beleive that I am the only one in this predicament, and this is how the bank earns income.
Thank you for your help.
|
| 09/22/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I had a XXXX XXXX debit checking account for several years, last able to be used around 2016. As their app provides instant notifications, I noticed a fraudulent attempt to transfer money out of my account. I immediately notified XXXX who was able to stop the transfer out of my account. To prevent this from happening again, they said they had to close my account ( rather than just issue a new card/number ). My account was closed and I received a check for the balance. My problem is the bank will not open a new account and continues to tell me it is a technical problem that's being worked on. It has been two years and I would appreciate the opportunity to bank with them again as I like the service they offer ( budgeting app on phone ). In this day and age, I refuse to believe that someone can not override or reset my information and allow me to apply successfully again. I've seen others who had the same experience after reporting fraudulent transactions. I don't know anyone who hasn't experienced some sort of fraudulent/incorrect transaction at one point or another, so I would imagine eventually the bank will cease to exist as they will have closed everyone 's accounts. Somethings not right here or someone isn't disclosing their true business practice.
|
| 12/13/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
BBVA Compass Bank had made a response back to me on XX/XX/XXXX. Compass Bank had admitted to making some errors and overlooked some information. At first Compass Bank stated that I owed them {$3300.00} dollars. Then they had went on and admitted to taking a refund of money back to them from the extended warranty for the car and also a refund on the GAP policy. So then they said that I owe them {$1200.00} dollars. The extended warranty cost was {$2500.00} and the GAP policy was {$350.00}. That would make the total refund that they had taken to be {$2900.00} dollars total. So the amount that Compass Bank had taken back to what they say I owe does not add up correctly. If I take {$3300.00} minus {$2900.00} that would be a total of {$420.00} dollars. So I have no idea how they had come up with the figure of {$1200.00}. The {$3300.00} amount is a figure that is on a letter from Compass Bank dated XX/XX/XXXX yet I did not receive that letter until the end of XX/XX/XXXX. Also seems as though that they had never returned my prescription medication. The cost of this medication is around {$1700.00} dollars for a one month supply. If I minus {$1200.00} from {$1700.00} that would be {$490.00} dollars. This medicine is something necessary for my daily wellbeing.
|
| 05/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021, my Simple bank account was converted to a BBVA account. We were notified about this months in advance, so I checked my balances before the conversion, wrote down all my account information & downloaded the BBVA app so I could access my account.
On the day of, I could NOT get into my account at all. Despite assurances that everything remained the same & we could access our account with no issue, I was blocked from getting my money. Fellow customers reported that customer services were inaccessible or had waits well over an hour before calls were disconnected. I left a comment on the company 's XXXX page that was never answered, as did many other Simple customers. Today is the XXXX & all the company has done is post XXXX statuses saying they extended customer service hours & put out automatic replies. This is the problem, we need live people!!! Preferably ones that aren't rude to us on the phone when we have legit concerns. Some people have all of their money tied to a BBVA account.
I immediately transferred all of my money out since I knew how much I had saved. Even though I finally have access now, I don't feel comfortable banking with BBVA & I will be closing my account as soon as I verify that my paycheck does NOT go in there!!
|
| 07/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Im a customer of BBVA bank I filed several disputes for the same merchant transactions on XX/XX/2021. I was issued provisional credits. I was then notified by mail on several different days that half my claims had been approved and the other had be denied. I remind you they were all unauthorized to the same merchant. What is most surprising is that in XX/XX/2021 there were about 10 transactions for XXXX. Dollars each. They were split up into separate claims because bbva will only let 40 transactions per claim. And one claim was approved for the transactions on XX/XX/2021 and the others for the same day were denied. This is the case for all the claims. They have now frozen my account took all my money from me and are telling me they did all these verifications to validate the charges. But how can that be if on the same day they determine there were valid and fraudulent charges made? They have left me with financial distress and will only give me the run around. I asked for copies of all there findings they said Ill get them in 15 business days. That violates federal banking laws Im supposed to be notified within 3 days of there investigations. Also they refused to let me appeal the decision on the claims telling me they would once again be denied.
|
| 01/05/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
My account with BBVA had 4 overdraft fees due to 4 payments return from the same company ( XXXX XXXX ). That was okay, because it was poor planning on my part. Once I saw the mistake, I quickly made deposits to cover the 4 payments and the overdraft fees, because I knew the XXXX XXXX would try to withdraw funds from my account again.
I quickly made the deposit, and to my surprise, 2 days later I had 6 additional overdraft fees on my account. BBVA bank used deceptive practices to charge me multiple fees. I had sufficient funds on my account, since I made deposits on XX/XX/2019. BBVA charged me the 6 additional fees and return the payments once again to XXXX XXXX. I called the creditor and the creditor told me that they try to withdraw the amounts on XX/XX/2019. I tried to explain to the bank that on XX/XX/2019 I had the available funds on my account to no avail, they did not returned me any of the fees.
I was upset that I closed my account with BBVA, and told them to my the remaining balance, but guess what? they do not have a option to mail you the balance of the account, so I had to " DONATE '' the remaining balance to the bank. My only option would be for them to mail the balance, since they do not have a physical branch in Massachusetts.
|
| 06/28/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
XX/XX/XXXX, we were victims of a financial scam involving a cashier check. This was for a purchase of equipment we had for sale. The check was out of state, it was deposited into our account we checked on it few days later was advised that it was good by bank employee. We were not told that it could be a scam by the bank. It was found later that BBVA bank on the day of deposit they had training on this particular issue. The bank knew this was going on we were not aware of it or made aware of it. On XX/XX/XXXX we saw that our account was cleaned out not by the perpetrator but by the bank. They discovered the cashiers check was bogus. Did not even contact us. We had to contact them, we tried to work with them they would only say we were solely responsible for everything. Would not work with us. Even filed report with local police department, was told that the bank was responsible for what had transpired. Foward to XX/XX/XXXX we attempted to open a college fund account for our Grandson but was denied. We contacted a company called XXXX XXXX that handles these issues. Our current bank XXXX In XXXX, XXXX.the information we recieved regarding this matter stated that it was due to a fraudulent account. They made it sound as if we were the perpetrator.
|
| 02/21/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
1. I opened a free business checking with BBVA Compass in XXXX 2. I opened a personal checking with BBVA Compass in XXXX 3. Unbeknownst to me and without my permission, a {$1000.00} line of credit was opened in my name and attached to my account 4. I closed my free business checking in XXXX XXXX and kept my personal checking.
5. My access to business checking statements was removed from my online banking, and I have since been requesting copies of all statements for recordkeeping and business obligations 6. It has now been three weeks since I have been promised either paper or electronic copies of my statements. I have been contacted at my home to open a money market account in this period by the same banker, but no statements 7. I am in the process of purchasing a home and need income documentation. My calls to the branch manager have left me on hold for 30+ minutes and calls to my banker, XXXX unanswered.
I am seeking the following : 1. My bank statements for BBVA Compass account # XXXX 2. Prevention of banks like BBVA Compass from opening lines of credit in their customers ' name without their permission 3. Instruction that my banker can not pressure me into a money market account Note : I have a high balance and income. & gt ; XXXX each.
|
| 03/19/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
The CFPB has jurisdiction over this matter because it pertains to unlawful tactics to collect a fraudulent debt that is past its four ( 4 ) year Statute of Limitations. From XXXX I have been a victim of Identity Theft in which my accounts have been misused or compromised while I underwent a life-threatening procedure and was consequently incapacitated and XXXX ( see XXXX photo and XXXX XXXX placard attached ) This alleged account XXXX with Compass Bank appears to be unlawful because it shows an alleged original balance of $ XXXX, yet the collection amount is XXXX. Then it was placed with two different collection agencies simultaneously which is a violation of applicable usury and lending laws : 1. Reporting on XXXX as : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Phone number ( XXXX ) XXXX ( attached ) 2. Reporting on XXXX as : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX ( XXXX ) XXXX ( attached ) Please note, these actions are a direct violation of California Identity Theft Statute XXXX which specifies a Creditor must cease and desist and withdraw all collection activities when the consumer evidences the identity theft, and that the Creditor is liable for up to {$30000.00} in damages for continued unlawful collection activity.
|
| 09/15/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I made reservations at a hotel for XXXX XXXX through XXXX I never made it to the reservations but the hotel was entitled to take {$50.00} for breaking reservation they try to take the {$50.00} but could n't because it was n't available but they already had pre-authorization for {$220.00} which after they returned because I did n't take the XXXX days at the hotel when they figured out they could n't get the {$50.00} because it was n't in the account for breaking the reservations and they forced the transaction to go through for {$220.00} then left me negative. I contact my financial institution which is XXXX XXXX XXXX they gave me a hassle today is XXXX XXXX this dispute has been open since XXXX XXXX and still I have no outcome even though they know that the hotel attempted to charge me {$50.00} for the breaking of the reservation and could n't get it and forced the money to go through they did n't give me a provisional credit then and give me anything. My utilities as well as phone were cut off due to this Fiasco I 'm asking for {$150.00} aside from the {$220.00}. Also this card was advertised for budgeting for never being able to go negative if this car went negative and it was never supposed to that 's a classic case of false advertising.
|
| 05/11/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
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Web |
|
|
XXXX XXXX I attempted to make a withdrawal from an atm for {$200.00}. The ATM only dispensed {$20.00}. I contacted XXXX by phone and explained to them the issue. I was told to go to another ATM and try again. XXXX minutes later by the time I arrived at another ATM they had locked my account leaving my family without access to ANY money for XXXX . After many hours of arguments with XXXX , they closed my account. They agreed to send me a bank check.but without any way to cash it, it would not help me at all for the holiday. The sent a check fedex that was not received. the replacement was sent with signature, we received that one. The check received was not for the full amount in the account. The check was for XXXX not the balance in the account. I was told they would send me the balance in a week or XXXX . It is now XXXX The current balance shown does not take into account As of today the account shows a balance of XXXX that does not take into account the check for XXXX sent on XXXX XXXX The current balance should be {$370.00}. I have been trying for weeks to get this cleared up and keep getting canned and at time rude responses. It has now been 6 months I do not understand why they are doing this to me.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021, after simple bank was shut down by BBVA, I attempted to create a username and password to access my online banking. This process failed with a " system error '' message.
Later that same day, the website informed me that the account creation was actually successful, and that I should attempt to login with username and password I created initially even though it ended with an error message. This process failed, and my account was locked and I was presented with an error message that I must call customer service to unlock my account. Since this was a weekend, there was no customer service available.
On XX/XX/XXXX, I was informed that customer service would be available to assist with transition, with a phone number on the website of XXXX. Upon calling this number I was greeted with dead air. Over the next two hours, I attempted to call this number again, thinking it was a glitch. After my fourth attempt I reached a representative who did not respond to my questions acting as if they could not hear me, I was then hung up on.
This process repeated itself sixteen more times. Sometimes reaching dead air, sometimes reaching a representative who either claimed to not be able to hear me, or simply hanging up as soon as I spoke.
|
| 01/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
In the late summer of 2019, my new BBVA checking account was hacked by no means of my own. It had to be an internal fraud situation as my card never left the envelop it was shipped in, and even when I did block the card, fraud was still taking place in and out of my account. After months of trying to close the account and get my money back, they eventually put back {$200.00} that was taken out by fraud. When I attempted to withdraw the money and closed my account, the account was frozen. For four months, I have been told additional investigations were happening. I have needed every little dollar I have to pay rent during this time of unemployment, and this bank not once, ever tried to call or E-mail me. Today I called and asked for an update, and they bluntly said with an attitude, you're not getting your {$200.00} back, and the investigations closed. When I raised my voice, she hung up. I have spent up to 20 hours plus waiting on hold for this company, and I can't do it anymore. I need your help to get my money back. It ; 's the hard-earned money that was stolen from me by a hacker and now by the bank itself. I am XXXX years old and never in my life had this customer service from any organization, let alone an FDIOC Banking Institution.
|
| 09/16/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
BBVA Compass the misused of my XXXX credit file.
I had filed disputes on the account several times with XXXX and the other two credit bureaus. The dispute last longer then 30 days with XXXX file. The account should had been removed from file. BBVA Compass had reported the account on faults dates many times. I had tried to communicate with XXXX XXXX XXXX and I submitting the proof of misused of the account. BBVA Compass does not care if the account is being misused. They are saying it is reported currently. I would like for Compass to show proof that the account is reported correctly with all three credit bureaus from XX/XX/XXXX through XX/XX/XXXX along with the remarks in the comment section.. I do monitor all three credit files just about every day.
The account had been sold XX/XX/XXXX to XXXX XXXX XXXX XXXX based in Texas. The debt buyer had removed the account from credit files from XXXX and XXXX on XX/XX/XXXX. for not being register with the Secretary Of State Of California to conduct business with the California consumers. There is a difference between a business license and business registration. BVAA Compass had sold the debt wrongfully to a non register debt buyer who is not register with Secretary Of State Of California.
|
| 04/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
My name is XXXX XXXX BBVA USA/Compass Bank credit card # XXXX This is response to BBVA 's response : XXXX My payment was postmarked on XX/XX/XXXX ; payment due XX/XX/XXXX ; payment was posted on XX/XX/XXXX, they stated they received the payment on XX/XX/XXXX *** BBVA stated payment must be received by the due day ... .and suggested cardholder pay EARLIER in order the payment can be received by the due day ...
*** What happened if the payment LOST in the mail even payment was sent out EARLIER enough? Is it card holder 's responsibility? What happened if BBVA did not post the payment on time ( on purpose? ) even they received the payment on time? Of course, is it cardholder 's responsibility?
*** Is this BBVA 's revenue creating tool?
We are all paying tax to IRS, due day XXXX, on the XXXX, you see a lot of tax payers stayed in line to send out the tax through USPS facilities, they are getting a USPS postmarked receipt. IRS, of course will not receive the tax payment ON THE DUE DAY, XXXX, even the payment LOST in the mail, IRS will not consider tax payer was late in the tax payment because tax payers have USPS postmarked receipt!
I am a retired company XXXX, XXXX or XXXX XXXX.
BBVA, please make the profits the way people respected
|
| 06/19/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
On XX/XX/19 I opened an online account with simple.com. I deposited $ XXXX through two $ XXXX deposits. On XX/XX/19 the first of those deposits was processed. Shortly thereafter I received an email saying my account had been frozen and required verification. Despite being told it takes one day to complete the verification, it has now been over two days and I still do not have access to my money. If you've followed along, you will have realized they had over a week to verify the account and only did so after they received my money. Denying me access to my $ XXXX. MY MONEY! They refused to accept the information on my account and they requested more information that was very personal I told them to close the account $ XXXX.All they have to do is put the money back in the account where it came from they will not unfreeze my account or give me access to my money. " I tried calling them and they disconnect immediately and wont respond and they are holding my money, and refuse to give me my money back or close my account. I tried to contact to them via email and they wont respond or give me my money back. They owe me {$4000.00} dollars and will not contact me or take my calls. I want the {$5.00} back for the checks I am never going to use. ''
|
| 07/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2020 I attempted to withdrawal XXXX out of my account out of the drive through of Bbva compass and was pressured with questions where did I receive this large deposit from and I said its a sba loan and she persisted to ask me do I have a business and I stated yes you can check with my leader they wanted my application for the loan I contacted sba and they said the only thing I have to disclose to them is my disclosure of my loan because they are XXXX party by law I dont have to verify anything else with them. After I gave them the paperwork one lady called and started asking me a lot of questions and I felt attacked because I was just told I didnt have to tell them all of that my agreement is between me and my lender. I need access to my funds but my account is frozen. I have been reaching out to XXXX XXXX on my complaint with the teller but no help so far. I explained to her that I would be reaching out to you guys and that I contacted sba as well. My thing is the day before I got XXXX out and it was no problem I dont see why its a problem for me to use my own money. They where being prejudice and unprofessional during this entire situation I even complained with the company and this is not my first time going through this.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA has assumed responsibility for accounts previously held by Simple ( Compass Bank XXXX. The accounts were supposed to be automatically transitioned and accessible through BBVA 's system on XX/XX/XXXX. A majority of customers attempting to access their accounts after the transition experienced technical difficulties when attempting to activate their new accounts per BBVA 's instruction. Since the issues started nearly three days ago, many people are still without access and BBVA has done very little to provide support or information. I have called the bank over thirty times in the past two days, spending over three total hours on hold. I have yet to reach a CSR. Many of my hold calls were abruptly ended when BBVA hung up the line. I have not received one official communication via phone or email from BBVA during this completely failed transition period. They are attempting to minimize the impact this is having but I have a great deal of funds currently in limbo because they are in a protected savings account not accessible via the ATM or paper checks. BBVA needs to address this issue immediately ; they have yet to show any interest in simply communicating with customers about the situation let alone taking action to resolve it.
|
| 11/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2020 I booked a hotel reservation and used my bank card to hold the room. Upon entering the room it was filthy, the bed sheets were torn, the front door would not close or lock properly, the inside adjacent door 's lock was broken off and laying next to the TV. I immediately notified the front desk. The hotel was uncooperative and showed no remorse. I was offered no refund ( albeit I did not dirty the room to cause the hotel any cost what so ever ). I disputed the charge with my bank, the one named in this complaint. The bank reached out to me and stated there is " no appropriate resolution procedure '' for hotel charges and they would not even investigate this for me. They said that hotels have a " no refunds '' policy and any dispute must be resolved with them. What this translates into is this bank will not protect its consumers funds or transactions. What happens if the motel overcharges or charges a customer by fraud? So my bank, this bank named in the complaint, will never investigate funds disputed by this hotel or similar merchants? This is very alarming and concerning a bank that picks and chooses which one of my transactions it will investigate or support. My funds or transactions are not protected by this bank.
|
| 05/05/2015 |
Yes |
|
|
|
Web |
|
|
I WAS APPROVED FOR A BBVA XXXX XXXX CARD IN THE MONTH OF XXXX 2015. I USED THE CARD XXXX TIMES AND PAID THE CARD OFF TO XXXX. I WAS LATER SENT BALANCE TRANSFER CHECKS IN THE MAIL IF I WANTED TO TRANSFER OTHER HIGH RATES INTEREST CREDIT CARDS TO MY BBVA XXXX XXXX. ON THURSDAY XXXX XXXX, PROX XXXX I CALLED BBVA XXXX XXXX CUSTOMER SERVICE TO CLARIFY HOW TO USE THE BALANCE TRANSFER CHECKS. THEY TOLD ME IF I WANTED TO PROCESS THROUGH CUSTOMER SERVICE THAT IT WOULD TAKE XXXX WEEKS. THE INSTRUCTED ME TO TAKE THE CHECK AND DEPOSIT IT TO MY CHECKING ACCOUNT AND ONCE DEPOSITED THAT I COULD WRITE CHECK FROM MY ACCOUNT TO PAY BALANCES OFF. AROUND XXXX I TOOK THE CHECK TO MY LOCAL XXXX CA BRANCH. THE BRANCH TOLD ME THAT THE WOULD HAVE TO CONTACT THE CREDIT CARD DEPARTMENT TO GET APPROVAL AND AUTHORIZATION FOR THE CHECK. I WROTE THE CHECK OUT FOR {$4000.00}. AFTER XXXX MINUTES IN THE TELLER LINE SHE CAME BACK AND SAID EVERYTHING WAS APPROVED AND THAT THE MONEY WAS AVAILABLE IN MY CHECKING ACCOUNT. THE CHARGE WAS SHOWING ON MY CREDIT ACCOUNT FOR {$4000.00}. ON MONDAY XXXX XXXX I GET NOTIFICATION THAT THE CHECK THAT WAS APPROVED FOR THE BLANCE TRANSFERRED HAS NOW BEEN RETURNED TO MY CHECKING ACCOUNT CAUSING IT TO REFLECT {$3600.00} OVERDRAWN.
|
| 11/16/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/XXXX, I opened a bank account with Simple after seeing an advertisement for a {$250.00} bonus following a {$10000.00} deposit. Using the link provided by the advertisement, I opened the account and deposited {$10000.00} into that account by XXXX, which was a week before their deposit deadline of XX/XX/XXXX. I maintained that balance through XX/XX/XXXX, which was two weeks past their required date of XX/XX/XXXX.
Simple specified that new accounts would receive their {$250.00} bonus by XXXX on XX/XX/XXXX. After not receiving the bonus, I called Simple at XXXX on XX/XX/XXXX. I was told that I would be receiving my bonus, however it would be paid out at XXXX pacific time ( not EST ). The next day, after checking my account and finding that the bonus was still not deposited, I called again. After 45 minutes on hold, I was finally told that I did not qualify for the bonus because the account that I opened was not eligible.
They said that after opening my account, I needed to open another " protected goals account '' within my other account to earn the bonus. This was clearly an attempt to gain new customers without paying the bonus as the instructions given to earn the bonus were deceptively simplified and misleading.
|
| 12/14/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
On XX/XX/18 my BBVA Compass Checking account number XXXX was robbed in a identity theft embezzlement. The suspects that robbed my account have robbed me over 200 times. Before I opened a account with BBVA Compass I presented them with documentation to prevent this type of bank robbery from happening, they reassured me that my account would be monitored and this could never happen.
On XX/XX/18 is was robbed in the amount of {$6600.00}. I need my hard earned money back, they failed to protect my account, they failed to protect me as a consumer, they failed to protect me as a customer of their bank.
Please get my money back from these criminals sending phony levies, and garnishment suspects in my identity theft case that are XXXX XXXX District Attorny Deputies that are on the wrong side of the law. Stealing money from consumer in a official manner bulling banks and employers to steal money from consumers. This ring of local government criminals are well connected with the DMV employees that assist with personal information.
Attached you will find my Federal Trade Commissioner Identity Theft Report they asked these criminals to remove this from their records more than once and made the XXXX XXXX District Attorey a suspect.
|
| 05/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
BBVA recently acquired my previous bank, Simple on XXXX. I had tried removing my funds prior to this from Simple, but they had locked all funds from being transferred. On XX/XX/XXXX I began the process of transferring my funds from BBVA to another account, so I could close that account. On that day, I initiated a transfer of the maximum amount, {$5000.00}. I was told that this transfer would take 2 days to complete. Today, XX/XX/XXXX after 9 days have passed, this transfer is still showing up as " under review ''. I simply want to remove my funds from this bank I didn't choose and close the account, however for the last 4 days of calling this banks customer service line, I have received no help or solutions. I'll either spend hours waiting on the call line to get hung up on, or have to speak to someone that seems to have no clue what's going on. At this point, I feel like I'm being held financially XXXX by this unsolicited bank. I'm just lucky that I was able to set up my direct deposit to my new bank and transfer some small amounts to keep me afloat. I will here on out advise anyone I know to stay away from this bank. It seems to me what they're doing right now, is not only bad business, but frankly, it shouldn't be legal.
|
| 05/04/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
XXXX of the bank card on my account was deactivated due to possible fraud charges on XXXX. We were not informed in any way by our bank BBVA Compass. Finally on XXXX I went to XXXX of local back location to be told why my bank card was not working. At that point the manager told me that a replacement card was reissued and it should be available in XXXX business days. so we waited. On Saturday XXXX I made a call to customer service. the first rep XXXX disconnected after she verify my account. than i called back. when I called back ( i did n't get that reps name ) she verified my account explained my issue. She told us that no card was ever reissued. I request it be expedited with no charge to us. that rep said she need to verify with the person the card is made out to. when my husband got on the call she had hung up. When I called for the XXXX time, I explained the whole situation to rep XXXX. he placed us on hold for a manager. He checked back once. that at XXXX CST, he hung up on us again. NO rep ever tried to call us back. because it was now XXXX all of BBVA Compass banks customer service were closed for the day. for us to get this issue resolved on Saturday and we had to wait until Monday to call back to customer service.
|
| 02/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
My account was closed because of a shared account being negative {$27.00} that I opened for my son and therefore I didnt access or monitor it. I was told I had until XX/XX/XXXX ( until midnight ) to retrieve any and all funds. On XX/XX/XXXX I called to explain I just found out my sba ppp loan was being deposited into that account on XX/XX/XXXX and it couldnt be stopped or changed. I begged to please give me 1 more day so I can retrieve the funds. However at least I had all day on XX/XX/XXXX to retrieve funds. When trying to retrieve funds I was denied after {$500.00}. Upon calling customer service, I was told I was informed incorrectly. That my account was now closed and had to wait for them to send me a check! I asked 3 different representatives to speak to a supervisor and was told each tilt that no I could NOT speak to a supervisor or manager. I called 3 more separate times trying to explain how COVID affected my business and how not having access to this money would not only affect me but my employees because it would force me to close my business without these funds. I also stated that according to their statement online that they would help in any way their customers during this time werent doing ANYTHING to help me!
|
| 10/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I opened an account with Compass Bank in XX/XX/2018for a personal loan and this coming year I had trouble with the payments but was always on time. I reached out to see if there was a way they could lower my payments. They offered a Loan Modification program which I would agree to pay the trial payment that was listed on the contract that was presented to me. On the contract it states that I was only responsible for paying the trial payments and not the regular loan payment I was making before this program. I successfully made each trial payment and was approved for the Loan modification program but they sent my credit report a 90 day past due delinquency and dropped my credit score 63 points. I was not aware that they still reported my account being past due when I was not past due especially with the contract I signed stating that I was only responsible for the trial payments. I contacted these people numerous times about this issue and they would not help me they turned their back on me. I disputed it and it was still rejected stating it was correct information which it is not. Since then I have been trying to figure out how to get my credit score up because they refused to remove the delinquency from my credit report.
|
| 07/19/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I have a money market account with BBVA Compass. I have tried to make online transactions to transfer money out of my account on several occasions. The transactions do not process, and BBVA has no explanation on why the transfers are being refused nor are they assisting me. They state that I simply need to schedule the transaction again, however each and every transaction scheduled fails without an explanation.
Efforts to reach their corporate department have failed. BBVA does not have any branches in GA, which is where I live, so I can not meet any representative.
I am an XXXX and planning to file a lawsuit against them. I have $ XXXX in the money market account and can not get any money out.
I have also sent a notarized letter asking for the account to be closed and the funds to be transferred to me. BBVA is refusing to close the account.
In addition, under their disclosures of opening a money market account, BBVA does not clearly disclose that there is a monthly limit of {$7500.00} to transfer funds out of the money market account. They only disclose a maximum of 6 monthly transactions but not a monetary cap. This is a deceptive practice and they were unable to point me to a disclosure discussing the dollar cap.
|
| 07/02/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
I had a credit card account with BBVA compass bank which was opened in XXXX.
1. There was a {$93.00} outstanding balance on the card in XX/XX/XXXX, for which I did not receive a bill and which BBVA compass posted as a late payment on my credit report.
2. The outstanding balance only came to my attention following the damage to my credit report. At this point, I wrote a check made out to " XXXX XXXX '', as per the instructions of the bank 's collection department. The amount of {$93.00} was deducted from my XXXX XXXX XXXX Checking account on XX/XX/XXXX.
3. My credit reports were fixed to reflect that my BBVA compass account, which was a " Failure to pay '' had been updated to " paid as agreed '' status.
4. In XXXX, XXXX and XX/XX/XXXX, I received emails from BBVA compass stating that my online bill was ready to view.
5. I had earlier called compass bank and asked them to stop contacting me. The person on the phone could not confirm that the account was closed and was unable to acknowledge that I had paid the outstanding balance of {$93.00}.
6. If I do not stop receiving unwanted email contact from BBVA compass, I will consider it email harassment and seek legal recourse in accordance with the laws of my state.
|
| 12/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
As I explained before ... .your " investigation '' is totally irrelevant to the law. The consumer is NOT REQUIRED to prove they were robbed because that is impossible ( the burden is on the BANK ). Every response provided here will be used in court. Regardless of whether the police report aided your investigation or not is NOT my problem. I was robbed and the main reason anyone keeps money in a bank is for the bank to provide protection against theft. You are required BY LAW to refund the money or take me to court for fraud ( I welcome that ). Every response you provide will only be further evidence the institution is intentionally avoiding federal consumer law. You are wasting my time. Have your legal department call me or my attorney or we will file in court and request maximum damages plus attorney fees and hand this judgment over to an experienced trial attorney who will file a class action and subpoena all the records of claims vs denials. The law is written specifically so the bank can not deny claims by attempting to place negligence on the customer. Not only is this theft by the institution, but an attempt to avoid your own failure of lax security measures. This will come out in court if you choose this route.
|
| 10/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I opened an account with Compass Bank in 2018 for a personal loan and this coming year I had trouble with the payments but was always on time. I reached out to see if there was a way they could lower my payments. They offered a Loan Modification program which I would agree to pay the trial payment that was listed on the contract that was presented to me. On the contract it states that I was only responsible for paying the trial payments and not the regular loan payment I was making before this program. I successfully made each trial payment and was approved for the Loan modification program but they sent my credit report a 90 day past due delinquency and dropped my credit score 63 points. I was not aware that they still reported my account being past due when I was not past due especially with the contract I signed stating that I was only responsible for the trial payments. I contacted these people numerous times about this issue and they would not help me they turned their back on me. I disputed it and it was still rejected stating it was correct information which it is not. Since then I have been trying to figure out how to get my credit score up because they refused to remove the delinquency from my credit report.
|
| 05/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
- On XX/XX/2021, I called BBVA about a discrepancy in my checking and savings accounts. As their representatives confirmed on the phone, I made a mobile transfer of {$1600.00} from my savings account to my checking account. When I accessed my account yesterday, the transfer showed up on both ends, showing a balance on each account reflecting the transfer.
- Before the transfer my savings had about {$14000.00}, after the balance was about {$12000.00}.
- Today, the transaction does not show up on either account. Yet, my savings balance is still around {$12000.00} and my checking account balance does not seem to account for the transfer and stands at {$1300.00}.
- When I called BBVA, the first representative confirmed the transaction and that my balance should be about {$2900.00} ( thats what he said he saw when he read it on his end ). He then transferred me to another representative who investigated the issue and initially agreed with my assessment, but then contradicted me later after speaking with someone else at BBVA.
- I called again, the first customer service rep then could not help, and " transferred '' me to someone else, who hung up on me before saying a word.
- As it stands, Im missing {$1600.00}.
|
| 08/23/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Servicemember |
|
I had a bill pay service set up to pay the monthly charge one of my accounts. I closed the account that the service was set up for prior to the last automatic check payment reaching the company in the mail. The company mailed me the check since my account was closed. Once I received the check, I contacted my bank on XX/XX/2019 via their messaging service to have the funds from the check refunded to my account. The company put in a stop payment request on XX/XX/2019. I have been following up almost daily since then to determine the status of the refund. On XX/XX/2019 the bank responded to me letting me know that the refund would reach my account within five business days from the day the check is stopped. It had been seven business since the stop request when I received this answer. I called the bank on XX/XX/2019 and they responded via their messaging service that I would receive the funds " by the end of the week. '' This bank processes their returns at XXXX XXXX, so I checked today, XXXX, XXXX XXXX, to see if the refund had in fact been processed. It was not so I called the bank and was told since the bill pay service is " sunsetting '' that there was no timeline available as to when my refund would be processed.
|
| 12/27/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
My vehicle was paid off XX/XX/XXXX. My XXXX XXXX XXXX was financed through BBVA ( Compass Bank ). The received more money than what was owed on the account and they sent me a refund for the difference of {$730.00}. I knew three days after purchasing my new vehicle the over payment from the dealership. I called XXXXXXXX XXXX to get my gap insurance refund and they told me that I could not file a claim for that until they received a paid in full letter from Compass. I had to wait like 20 days before they were able to provide me with the letter. Once I got the letter I sent it to XXXX XXXX and they told me that the money would go back to the dealership and Compass would debit the account and refund me my money in 30 days. I called Compass and they told me that they included that in the refund they sent me previously. This is not my first time paying off a vehicle and I know that was not true. I did not file a claim for the gap insurance until well after I deposited the check from them and I knew the exact dollar amount of my over payment and the amount they are saying is not correct. They are refusing to refund me my gap insurance over payment. I was told my payoff was {$350.00} cheaper than they are now reporting.
|
| 09/10/2017 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem with fees or penalties
|
|
Web |
Servicemember |
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Re : My submission, number XXXX I opened a Time Deposit account with BBVA Compass on XX/XX/XXXX and deposited {$150000.00}. The maturity date was XX/XX/XXXX. According to BBVA Compass Non- Consumer Time Deposit Agreement and Disclosure Statement dated XX/XX/XXXX, there was no early withdrawal penalty.
OnXX/XX/XXXX, I purchased a new home for my retirement, and withdrew {$120000.00}, and was charged a 3 % early withdrawal penalty of {$3700.00} and additional fees of {$37.00} I was very surprised they charged me a 3 % penalty for an early withdrawal fee even though it was not a provision in the Non-Consumer Time Deposit Agreement and Disclosure Statement dated XX/XX/XXXX.
I made a request for assistance to the Consumer Protection Assistance and Compass for a refund of the early withdrawal fee. However, I was told that I needed to make the original request myself even though I did make the original complaint on this issue.
The address of the bank is XXXX XXXX XXXX XXXX, XXXX, AZ XXXX ( XXXX ) XXXX. I have attached the original Non- Consumer Time Deposit Agreement and Disclosure Statement with Compass Bank , and Time Deposit showing the 3 % early withdrawal that I paid.
Thank you. I look forward to hearing from you.
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| 06/01/2017 |
Yes |
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Web |
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Name : XXXX XXXX On XX/XX/XXXX I signed a big bundle of FHA mortgage documents with Compass bank including loan estimate.
The loan estimate was date
d to XX/XX/XXXX The interest rate estimate was 4.15 % Th
en, a week after I received a bundle of documents from Compass showing the interest has increased drastically to 5.75 %.
This loan estimate dated XX/XX/XXXX- only six days after the issuing of the previous estimate.
I have copies of the loan estimates and will give you upon request. I do n't believe that the federal bank has increased the rate in that week and definitely not in such a high manner, so I do n't understand why they quote me a bait interest rate and then change that on me drastically. Compass is taking advantage of my need to close soon on this property and the fact that I already invested time and money including the appraiser cost. This is a violation of the truth in lending act. . The contact number of the first loan officer is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX tx XXXX there is a second loan officer as well. Her name is XXXX XXXX phone : XXXX I need you please to advise me / contact the bank ASAP because we are about to close on the loan. Thanks a lot, XXXX XXXX
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| 02/01/2019 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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In XX/XX/2018, i received a promotional mailer from BBVA offering me a {$50.00} bonus for making 3 bill pay transactions by XX/XX/2018. The offer states that the {$50.00} bonus will be deposited to the checking account WITHIN 90 days of meeting the requirement. So I completed the bill pay requirements by XX/XX/2018. On XX/XX/2018 when i didn't receive the bonus I sent them an inquiry through their online secured meassage center asking for the status update. They replied stating i should wait till early XX/XX/XXXX when 90day has passed from XX/XX/XXXX, and that if i still don't receive then contact them back. So on XX/XX/XXXX of this year when i still didn't receive the bonus i secure messaged them back again, and this time they replied with apology and told me to call their customer service number to escalate the issue. I called their customer service number, after 45 minutes of waiting for a live person i finally got to a live person, but she was rude and unprofessional. She disconnected the phone before i finish my sentence. So i had to go back to their online secured message center again for help.
But no responses to my message. Meanwhile, the {$50.00} that they promised still has not posted to my account.
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| 02/08/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem when making payments
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Web |
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In XXXX of XXXX I got a personal loan from BBVA Compass bank and the first payment was due on XX/XX/XXXX so i set up online with my bank XXXX Bank to pay it online, in setting up the online information, I mistakenly put my checking account number at BBVA Compass Bank as my loan number so when I submitted the payment on XX/XX/XXXX for {$470.00} for the loan I received a letter from BBVA collections saying they did not get the payment so i need to send them proof of payment. I went ahead and made another payment to avoid being late which was later reversed by them after telling me they have received the funds on a call from XXXX bank in my presence with a banker. Since XX/XX/XXXX I have sent them five proof of payments and even printed a statement showing the funds taken out of my XXXX account with my pre and post balances. I was even talking to a local Banker of XXXX by name XXXX XXXX in the XXXX Texas branch, even went there four times and as of last Tuesday XX/XX/XXXX BBVA said they did not get the money and have been harassing me with phone calls at work and odd times at home but I have continued to pay them ontime and they have been putting fees on the payments. I need help please in resolving this issue.
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| 09/06/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Fees or interest
- Problem with fees
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Web |
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Problem is BBVA Compass Bank explicitly told me it takes them two days to process a payment. ( the representative told me this ) so if the due date is XX/XX/XXXX, and my banks online payment check arrives on the XX/XX/XXXX, the two days of processing incurs a late fee even though the payment arrived on time, the XX/XX/XXXX. In order to avoid the late fee, they claim I need to have the payment arrive two days BEFORE the due date.
Most recent example was this : My bank 's online check ARRIVAL date was set two days prior to BBVA Compass Bank 's due date of XX/XX/XXXX. So the check arrived on XX/XX/2018 which is a Friday. The payment finally posted to my BBVA Compass Bank account on XX/XX/XXXX. XX/XX/XXXX is a Saturday, the XX/XX/XXXX is a holiday the XX/XX/XXXX is working day and they post the XX/XX/XXXX. {$37.00} late fee is charged.
This is the fourth time I have called BBVA Compass Bank on this problem. They can not have a certain due date, then claim it takes two days to process and charge a late fee. They need to have the late triggered two days AFTER the due date if they want to process for two days.
I called BBVA Compass Bank and they reversed the fee but charged a minimum {$1.00} in interest fees
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| 04/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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BBVA Compass Bank Violations of H.R. 1261 Overdraft Protection Act of 2013 SEC. 4 FAIR MARKETING AND PROVISION OF OVERDRAFT COVERAGE PROGRAMS.
SS 140 B. Overdraft coverage program disclosures and consumer protection ( c ) Each depository institution may charge overdraft coverage fees with respect to the use of an automatic teller machine or point of sales transaction only if the consumer has consented in writing, in electronic form, or in such other form as is permitted under regulations of the Bureau.
[ I, the consumer, never gave consent to overdraft protection nor was given opportunity to opt-in or not. ] ( d ) ( 1 ) ( A ) CONSUMER DISCLOSURES. - Each depository institution shall clearly disclose to each consumer covered by an overdraft protection program of that depository institution- that- the consumer may be charged for not more than one overdraft coverage fee in any calendar month and not more than 6 overdraft coverage fees in any single calendar year, per transaction account ; [ I, the consumer, have been charged 16 times in 2 months! Even if I did consent, they are exceedingly over their limit.that they can charge per one account. ] There are many more violations. However, I will stop there.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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BBVA USA acquired Simple bank and absorbed its customers on XX/XX/2021. Effective XX/XX/XXXX at XXXX, Simple customers like myself no longer had access to their accounts and were told to setup accounts with BBVA XXXX Saturday, XXXX.
Upon attempting to setup accounts, the process fails. BBVA 's customer service phone numbers were disconnected all day XXXX. After 12 hours of online complaints via XXXX, they issued a statement that they would open customer service for Simple Customers for special hours on Sunday XXXX, XXXX - XXXX XXXX XXXX. Currently as of this writing, either calls to that line XXXX are either disconnected, or when a representative answers they can not hear the callers. I have attempted to call from multiple devices. This is now approaching 48 hours of being fully locked out of my own bank account when BBVA had MONTHS to prepare for this transition. I can not review my transactions, statements, manage payments, or check my balance. I have no clue when this will be resolved.
They have also engaged in a practice of hiding customer replies to their XXXX to obfuscate the situation further. Example - https : XXXX? XXXX Additional XXXX Documentation - https : XXXX? XXXX https : XXXX? XXXX
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| 04/04/2019 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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BBVA Compass Bank Violations of H.R. 1261 Overdraft Protection Act of 2013 SEC. 4 FAIR MARKETING AND PROVISION OF OVERDRAFT COVERAGE PROGRAMS. SS 140 B. Overdraft coverage program disclosures and consumer protection ( c ) Each depository institution may charge overdraft coverage fees with respect to the use of an automatic teller machine or point of sales transaction only if the consumer has consented in writing, in electronic form, or in such other form as is permitted under regulations of the Bureau. [ I, the consumer, never gave consent to overdraft protection nor was given opportunity to opt-in or not. ] ( d ) ( 1 ) ( A ) CONSUMER DISCLOSURES. - Each depository institution shall clearly disclose to each consumer covered by an overdraft protection program of that depository institution- that- the consumer may be charged for not more than one overdraft coverage fee in any calendar month and not more than 6 overdraft coverage fees in any single calendar year, per transaction account ; [ I, the consumer, have been charged 16 times in 2 months! Even if I did consent, they are exceedingly over their limit.that they can charge per one account. ] There are many more violations. However, I will stop there.
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| 03/12/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
Servicemember |
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This is complaint number 2 about the same issue and how they handled it. BBVA Compass bank reorders transactions to charge multiple fees on one overdraft. I was charged FIVE overdraft fees for one legitimate overdraft and I have screenshots of the original order because I suspected this would happen. The rest were pending transactions where the money had already been removed from the account and therefore not an overdraft. I am so absolutely disgusted with this bank they need to be investigated and closed. I now can not even afford to buy food once again thanks to their business practices. Customer service 's only response is the " fees are valid '' no matter who you talk to. They are trained to NEVER refund fees according to ex employees. Last time they did this I filed a complaint and the fees were reversed, this time they stalled the investigation process for 60 days and they're once again telling me the fees are valid even with the CFPB complaint and the previous fees were refunded as a " courtesy ''. A courtesy for stealing your customers money to begin with??? Why is this bank still allowed to do this when all the others were forced to stop? It's a trick every bank used to use. Please stop them!
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| 12/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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- Problem with customer service
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Web |
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On XX/XX/19 I closed out an account with XXXX in the amount of {$12000.00} via cashier 's check. I went to BBVA in XXXX, TX to make the deposit. I was provided with a Funds Availability Notice stating there was a hold for the following reason : Next Day Item ( s ) Over {$5000.00}. The hold amount was for {$7200.00} and would be made available on XX/XX/19.
I checked my account today, XX/XX/19, and noticed my funds were still on hold. I called BBVA at XXXX and was talking to representative XXXX. He told me on his system he showed a date of XX/XX/19. I stated I had paper proof that my funds would be available today. He suggested we contact the branch I made the deposit at to verify the information. The branch representative told me that they made a mistake in the hold process and redid the hold. They told me they sent me a letter stating this, but I have not received the letter. That was over 7 days ago and I should have received some correspondence about their error. He told me that the funds will be available XX/XX/19.
I have had issues with BBVA since I have opened an account with them. I have had purchases declined, a XXXX debit card error, and now I have over {$7000.00} being withheld from me.
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| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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I was a member of Simple bank, which was backed by BBVA. XXXX stepped in and had BBVA shut down Simple service and forced people to migrate to BBVA. This migration happened Friday XX/XX/XXXX. The company failed to prepare adequately for this large migration of users and their systems crashed. Calls to BBVA customer service do not work as their system hangs up on me. Their online chat also fails to direct me to customer service.
Their site now states : " If you were able to create a username and password in Online Banking or Mobile Banking, but received a system error message, please try logging in again with your new username and password before restarting enrollment. If you were not able to create a username and password and are locked out, please call customer service at XXXX. '' I fall into the second bucket of users who were not able to create a username and password due to their system issues and am locked out. Again, the phone number they provide hangs up the user once the appropriate options are selected in their menu. This leaves tens of thousands of people without a way to access or manage their funds, or opt out of optional serviced the bank defaulted us into that have associated fees.
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| 07/17/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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- Problem with the payoff process at the end of the loan
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Web |
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1. BBVA Line of Credit we had matured XX/XX/2020 no lates payments ever on this loan.
2. BBVA said they were going to not renew our line.
3. BBVA said they were going to offer us a term loan alternative.
4. BBVA stop communicating to us XX/XX/2020.
5. BBVA sent a collections letter .6 BBVA we called collection center explained to them were waiting on the loan or renewal program. Bank rep asked if we were experiencing COVID funds issues. We explained yes they stated a ticket number on the file.
7. BBVA second talk they said due to COVID they would renew the line and remove bad credit marks.
8. BBVA has again cut all talks with us 9. BBVA is now reporting 30-60-90 days late on our credit report the only bad debt I have ever had and we never missed a payment due from them not offering to let us pay.
10. They have made no attempt to contact me, negotiation with me or update me since late XX/XX/2020.
The core is they offered me a renewal and stated on there recorded line they would remove bad credit marks and allow us to regain payment records on this loan Prior to this we never had one late payment to them and keep a perfect credit file.
Please help us with them they are not operating fair.
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| 07/28/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I have already filed a complaint once before and they responded with a ridiculous excuse. They have done it again. I am being charged NSF 's for transactions that should have cleared ACCORDING TO WHAT I see on my end. When I log on to my account and see a balance available then i expect my transactions to clear as long as I am seeing there is enough to cover the debts. BUT they continue to hold back transactions and push through they ones they choose to. I can not believe this is not regulated by some sort of agency. Banks are continuing to fraudulently take peoples money and justify it by using some sort of authoritative source saying it is their policy but not really what they are doing! This has got to stop! I am not going to let this go. I want my NSF 's back. I know what is going on. I print my bank statement daily and they tell me the balance THEY see on their end with PENDING transactions is different than what i see and even though the transactions are pending - with the possibility to drop off or be reversed, they deduct that money " on their end '' and therefore any legit posting transactions are returned NSF during that time. I can not believe this bank is allowed to get away with this.
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| 10/09/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
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|
Web |
Servicemember |
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Dear Consumer Fin
ancial Protection Bureau, I have been a banking customer of XXXX ( BBVA USA ) for almost a month now. After updating our business address to one in which we are able to directly pick up the mail, I requested a business address change earlier this week and submitted our Lease Agreement with it. The business address change was denied by XXXX. I got in touch with our virtual office front desk about which document is the correct Lease Agreeme nt, and they sent me a more recent one. I entered another request for a business address change along with the Lease Agreement, and once again XXXX denied the
address update.
As the old address is neither a business/office location, nor is it being used for business, I would like to make sure that XXXX is legally compliant and accurate with all federal laws, including Know Your Customer ( KYC ) laws.
Our business address on file needs to be updated so that we can receive important documents such as our welcome kit and also our business debit card.
We have still yet to receive either of these documents. As a result, I would like to report and file a complaint for XXXX to make sure they are legally compliant.
Best regards, XXXX XXXX XXXX
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| 11/12/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
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My bank, BBVA Compass, does not have fees associated with ATM usage. However, I was charged fees from BBVA in addition to the fees applied to the amount I withdrew from non-BBVA ATM 's. XXXX fee reads " USAGE ATM FEE '' and the other reads " SURCHARGE FEE ''. The dates and amounts are : XXXX - Surcharge {$3.00}, Usage {$2.00} XXXX - Surcharge {$6.00}, Usage {$2.00} XXXX - Surcharge {$2.00}, Usage {$2.00} ATM withdraws with my other bank, XXXX XXXX, does not have fees applied on the same ATM 's. I called BBVA Compass to request a reversal and a stop to these charges, but I was told to call back.
The BBVA Compass website reads the following in regards to ATM fees : " BBVA Compass customers can withdraw cash with their BBVA Compass Debit Card or ATM Card without a fee at nearly XXXX BBVA Compass XXXX in the United States. Withdrawals, deposits, transfers, and balance inquiries from ATMs at other financial institutions in the United States may be assessed a fee. You may also be charged a fee by the ATM operator or any network used. You may be charged a fee for a balance inquiry even if you do not complete a funds transfer. Please see your applicable account disclosure for additional information. ''
|
| 09/13/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
I was at a place of business requesting parts for my car to be ordered. At that place of business the local police had towed my car and kept my car at a tow service lot. I will leave out the reasons for this moment. If any pending legal matters. I did not find out that my car was towed and brought to a tow service yard until 27 days after it had been towed. I had called the tow service and the man had refused to speak to me on the phone. He had stated that I had to go there with a photo ID. I tried explaining to him that I had lost my wallet and had no photo ID. I then call the financing bank that I had the car loan with. They tell me that they had repossessed my car after 20 days of being at the tow service lot. What boggles my mind is how did someone find out the financing bank. Also what boggles my mind even more is that I had this car loan on Automatic Payment drafted from my checking account one per month. I was not struggling with any payments. The monthly payment was only {$270.00} a month. So I do not understand why my car was repossessed at all. My automatic payment was always sent on the same day for the same amount. I also keep full covered auto insurance. They never gave me an answer
|
| 11/25/2015 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
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Web |
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I have a {$500000.00} CD in the BBVA Compass bank. The CD matured while I was out of town on businesstrip. The BBVA rolled the CD into a CD with 0.1 % interest. It was few days pastthe 10 days grace period when I found out the CD had rolled into another one. I asked the CD be broken and I would pay the usual 3month or 6 month interest penalty. I was told that there would be a 3 % penalty and Iwould have to pay {$15000.00} for early withdraw. The agreement I signed says at renewal, the bank will " disclose renewal terms '' to me. They never disclosed this 3 % penalty tome and this penalty was not in the original CD I signed up for. I have talked to theprivate banker, branch manager and district manager and they all say the 3 % penaltyca n't be waived. In fact some of the individuals I talked to at the bank were surprised by the 3 % penalty and told me that they also believed this to be excessive. I believe the action of BBVA with regards to this CD renewal isunethical and represents an unfair business practice. They did not " disclose '' the termsas they should have. I am a small business owner and I might have to go get a highinterest loan for my business while BBVA is holding my money hostage.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
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Web |
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I have had a " simple '' account for years. XXXX they decided to close simple and put everything under their main system XXXX. XXXX does not transfer account as it's supposed to via the web site or their app, phone numbers are worthless. If you call phone numbers 99 % of the time you are simply hung up on. When you do actually have your call picked up someone who sounds like they speak english as a second language XXXX XXXX person ) pretends they can't hear you ( every time ) then sometimes reads off a phone number so fast you can't hear or understand it. These people have several XXXX dollars of my money and will undoubtedly continue to enjoy the benefits of my funds until they feel like giving me access to my money again XXXX like when, several weeks? ) They are apparently secure in the idea that their debacle will go unpunished when it should not. My fear is that if they are not immediately called on the carpet that this will result in a torrent of over drafts and refused charges from a couple of things that I have charging their card every month. You can't let this go on when they've shown their colors already punishment needs to be swift and sure so no one thinks it's ok to do this again.
|
| 03/26/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
Servicemember |
|
BBVA- Compass bank offered a secured credit card and i deposited XXXX into a savings account only making XXXX available to the card. However i kept the card for almost 2 years never missing a payment and then out of nowhere i tried to login to my account and discovered the card had been closed. Left on auto pay to still take payments from my bank without me being able to stop it and or charging me interest on a account i did not opt or receive notice that it was being closed or why with perfect payment history and its my money!!! long story short the account has been closed since last year i don't want this auto draft i just want a check of my money owed to me period point blank. The account has been closed without my notice send me my money and end this business because i never did business with anyone as such and still bill me and its secured by my funds. Doesn't make sense at all to do this. I want a refund of my available credit and close it out completely there has been no activity since last year because we bought our home so spending on cards were out. you can't charge me for a account i put money on and you all closed and still have it on auto pay and collecting interest what a scam!!!
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
BBVA USA owned Simple Bank. On Friday evening ( XX/XX/2021 ) BBVA USA converted Simple users to BBVA, however, the conversion went horribly wrong. Thousands, if not all, Simple customers, including me, were locked out of their accounts and unable to complete the conversion and set up access to BBVA.
Thus far, BBVA has sent out no emails to their customers about the problems and what they are doing to correct them. The only means of communication they are using, that I'm aware of, is XXXX.
Although they have extended their support hours it is still almost impossible to contact them. I have been trying since last Saturday and at some point, each of those calls was disconnected.
BBVA states that all pre-set transactions are still working and that the Simple debit cards still work at their network of ATMs. However, the only ATM within a reasonable distance of my house is out of order, so I will have to drive miles to an ATM to check my balance and see if any deposits have arrived in my account.
BBVA 's response to this fiasco has been woefully inadequate. 5 days in and most customers are still without access to their accounts and their customer support systems are still not up to the job.
|
| 03/30/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
On Tuesday, XX/XX/XXXX, I received an email from Simple, the company that handles the accounts for BBVA-Compass bank. The email informed me that my prepaid account with them had been suspended because of an outstanding bill in the amount of {$700.00}. This was both perplexing and angering for three reasons of import : ( 1 ) I have never had a bank account with BBVA-Compass, other than this prepaid debit card, and have been unable to find any listing on the two credit reports I checked ; ( 2 ) I am perplexed what that bank has never made any attempt to contact me directly instead of using their surrogate, especially in view of the fact that I have had the Simple card for well over one year ; ( 3 ) I have all the communications I have received from Simple, but nothing from that bank ; I can forward those to you if you so desire. I have subsequently closed that account, especially after being told that I can never, ever again have a Simple debit card account. Any clarification you can discover in this obviously incompetent debacle will be appreciated. For certain, I have NOT had an account with BBVA-Compass Bank, for do I owe it anything ; quite the contrary! Thank you, XXXX XXXX, XXXX, Florida
|
| 10/11/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I have a joint checking account with my girlfriend with Simple. She also has another personal account with Simple. She requested paper checks on her personal account.
The checks were sent. The checks were not received. She reported that they were not received. Simple sent a notice that she must contact them within a week ( I think ). She responded to this message online. She did not respond ( via phone ) to this message within the time frame. They did not call her about this. They closed here personal account. They also closed our joint account. They are going to mail the funds in the form of a check, once the interest due is calculated and paid out. This won't happen until XX/XX/XXXX. Her money, and our joint money, is locked up for nearly a month! They refused to open another account to prevent the joint account from being closed. They refused to send a check for the current balance now, and with the interest later. They refused to let either of us talk to a manager. We are in the middle of a refinance our our home mortgage, and we were going to use these funds for this, so the refinance will not be able to proceed. They way all of this was handled by Simple is absolutely unacceptable.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
For several weeks Simple Bank sent notifications from BBVA Compass saying that they would end the Simple Bank service but for the time being we would keep our account numbers and continue to use BBVA Compass service to manage our accounts. On XX/XX/2021 they shut down Simple online access but I was not able to create or log into an account through BBVA. I tried the following : - if I try to log in : credentials not valid, account locked - if I try to recover my username : information is not valid - if I try to recover my password : my information does not match the records - if I try create an online account : every username that I pick is not available I managed to use the automated phone system to check the balance of my checking account but I was not able to check the balance of my savings account. The phone system said my savings account could not be identified.
I tried calling BBVA customer service but gave up after being on hold for a long time and after seeing tweets from BBVA that they were having issues with their call center causing them to drop calls.
All I want to do is log into my online account through BBVA so I can verify the status of my checking and savings accounts.
|
| 03/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
In XX/XX/XXXX, the Consumer Financial Protection Bureau ( CFPB ) warned credit card companies they must reveal the true costs of 0 percent promotional offers. Credit card offers that lure in consumers and then hit them with surprise charges are against the law. said CFPB Director XXXX XXXX when issuing the warning. Today, we are putting credit card companies on notice that we expect them to clearly disclose how these promotional offers apply to consumers so that they can make informed choices about their credit card use.
BBVA is in blatant violation of the Truth in Lending Act enacted XX/XX/XXXX, specifically Reg Z subsection B which requires lenders to disclose as ARR the total cost of borrowing. BBVA has failed to do this. In the disclosure sent to me and on their website it shows zero percent APR and a few lines down in small print discloses a 4 percent transaction fee on balance transfers. Again they show Zero percent APR for balance transfers for 13 months of account opening while also charging a 4 percent transactions fee. Obviously if they charge a transaction fee, it is impossible to have zero percent APR and therefore violates TILA and is illegal violating Reg Z subsection B.
|
| 05/05/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
This complaint is about BBVA Compass Bank. I received a car loan with them in XXXX of XXXX. I made every payment on time. I recently bought a new car and was informed that the Compass car loan does not show up on any credit reporting agency. three and a half years of on time payments do not show up anywhere. However, in XXXX they closed a credit card account because they reviewed my credit report on XXXX and it was n't up to their standards. That negative closure shows up on all three reporting agencies but the fact that I have consistently paid 3 times the minimum payment since the closure does not. They only show I pay the minimum payment. I called Compass. Nothing they can do about the credit card. I called about the car loan. I received a message that they had fixed it and I could return to the dealership after XXXX XXXX and it will show up. It does not. it is now XXXX XXXX. They 've done nothing but damage my credit and refuse to show that I have never been late, that I pay more than the minimum on XXXX the car loan and credit card and never even reported the car loan to the credit bureau. They have severely negatively impacted my credit and I have no idea how to get them to fix it.
|
| 03/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2020 I was charged a total of {$3800.00} in two debits of {$1900.00} by XXXX for two tickets on XXXX from XXXX XXXX to XXXX on XX/XX/2020. The money was debited from my account with no hesitation from the merchant.
However, when we ( myself and my flight companion ) showed up to my flight on XX/XX/2020, we were both denied boarding. No indication was given to us in -- over a month 's time before the flight -- that we would be denied boarding. We had all of our Covid-related paperwork, including proof of work travel as well as negative tests in-hand and they had been preapproved through XXXX XXXX XXXX XXXX XXXX XXXX. We were still denied boarding and told, with no specificity, it was at their discretion to deny boarding but if that is the case, if they do not want to supply the service I paid for, I am entitled to a refund.
I spent hours on the phone with XXXX between XXXX XXXX, XXXX and they refused to issue me a refund or explain the refusal.
Hitting a wall with the merchant, I enacted a dispute with failed/closing bank, XXXX XXXX under BBVA USA XXXX, but they denied the return of my funds despite the services that I originally paid for ( flights ) were never supplied.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a customer of Simple banking. On XX/XX/XXXX they transitioned to XXXX.
On XX/XX/XXXX, I followed the email instructions as sent by XXXX to set up my online account.
Their website experienced errors on this day, and according to a banner on their website on XX/XX/XXXX indicated it was because of the volume of Simple customers setting up accounts on that day.
I tried again later in the day on XX/XX/XXXX and was told that my account had been locked for security purposes and to call the customer service phone number.
I tried to call the phone number and was placed on hold and the call failed after a few minutes.
I tried again on XX/XX/XXXX and experienced the same dropped phone call.
I called the customer service number again on XX/XX/XXXX and was on hold for several minutes before the call was dropped.
I called again on XX/XX/XXXX and was on hold for XXXX minutes before the call dropped.
I have yet to speak with a customer service representative, my account is still locked. I have no way to access my financial information. I have no idea if my bills are being paid. I have no idea what my balance is and I can not speak with anyone at the bank to access my information.
|
| 09/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XXXX XXXX XXXX, I singed up for a XXXX 3 day trial for a website. At the time I signed up for the XXXX 3 day trial the website charged me for the XXXX trial AND a 18 month membership for XXXX that I did not authorize. Both charges occurred at the same time and are still on my account, even though I have gone through the dispute process. The bank declined my dispute siding with the website that fraudulently charged my account almost XXXX.
This is unacceptable in modern banking and internet era. This means anyone can just charge me whatever they want and I have no protections that the bank advertises. It specifically states on their website upon signing up and in the TOS that I am not liable for unauthorized charges, that is apparently false and or false advertising. It is obviously not true.
In addition to the fraud charges being allowed. The bank suddenly close out my ATM card without notifying me causing me issues at merchants and embarrassment which could have been avoided. After sending me the new card, the new card is being declined and turned off randomly with a code to the merchant that it is a fraudulent charge, again causing me much embarrassment with the local merchants.
|
| 10/04/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX I received ached from my insurance company to pay for hail damage on my house. I went to the Compass Bankin XXXX XXXX to process their endorsement of the check and then for Compass Bank to mail the check to XXXX to get their endorsement. Instead BBVA Compass endorsed the check and placed the money into my helot account. Once Compass figured out what they did wrong the bank reversed the deposit of the money out of my account as insufficient funds. Now Compass claims they are sending a check overnight to my XXXX branch but nothing showed up.
Here we are 5 weeks later, I am afraid my contractor is going to lien my property and Compass Bank is going to foreclose because it looks like I bounced a check. XXXX still wants the check for their escrow amount.
In all this Compass Corporate does not think this is a big deal.
I do want to let you know that the people at the XXXX XXXX Branch of BBVA Compass have tried hard to help me but the higher management is trying to cover the fact that they erred in not getting XXXX endorsement.
Compass Bnk employees XXXX XXXX and XXXX XXXX are responsible for the accuracy of the non sufficient funds internal ticket number XXXX XXXX XXXX
|
| 05/28/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
To Whom it May Concern : I have a mortgage with Compass Bank ( loan number XXXX ) which I am trying to refinance. The bank has quoted a payoff quote that is excessive. My current statement attached shows a balance of {$150000.00} as of XXXX. A mortgage payment was posted after this statement was issued ( XXXX ). However, they are showing a current payoff of over {$160000.00}. When I called their customer department they informed me there was a {$2900.00} interest charge added to the payoff. They are researching this situation in order to verify the payoff amount and have asked anywhere from XXXX to XXXX hours to conduct their audit and respond.
I believe this shows some significant issues with a bank operation when they proceed to offer such gross negligent payoff quotes. Fortunately for me I am knowledgeable enough to understand there was an error in their calculations. My concern is that Compass Bank may have issued many incorrect payoffs in the past and have not provided refunds to less sophisticated customers. If they know of a system problem, they should have corrected this by now.
A suggest an audit of their operations in calculating an providing payoffs would be appropriate.
|
| 10/25/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I opened an account with BBVA and transferred a balance. I noticed my first payment had not been withdrawn from my account, called the company and was informed that I had mailed the payment to the wrong address. I got the correct address and remitted payment. The payment was made before a late fee should have been incurred, but I was charged one anyway. The phone support said there was nothing they could do.
The company then started started charging me a {$1.00} monthly fee as I had had a late charge. I phoned a local branch and spoke with a helpful person who got the late fee refunded, and said the {$4.00} in minimum fees which had been charged to my account would be returned. I received my statement today. The late fee was refunded, but the {$4.00} dollars in minimum fees were not, and an additional {$1.00} fee was charged to my account. I am in the zero interest period on my account. My statement indicates {$0.00} balance subject to interest rate. I should not be incurring any fees or interest. In addition, the balance transfer fee is listed on the account as a cash advance. I have made no cash advances or purchases on this account. I am concerned about their business practices.
|
| 10/07/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
multiple unauthorized charges from out of state company appearing on account. disputed charges with Compass. Compass added the charges back to account without providing me any information or documentation i asked for. such as who is billing me for what? the second unauthorized charges simply listed " services ''. services which i never received or asked for.
customer service rep i9 could barely understand and could not understand me told me i can do notin for you. call da company. i said what company. it says services. Compass rep replied, " yes ... just a de call services and they will fix it right up for you ''. he handed the phone to another guy seemed like XXXX or XXXX tried to talk like a cowboy and said, " how-dee what 's the problem ''. i explained to the supervisor what i told the other guy. he said, yep, it looked like a legit charge to him. i said it was thousands of miles away from me and i did not make this charge. supervisor replied, " so what 's the problem then? ".
you can take a horse to water, but you ca n't make him understand XXXX enough to be a credit card customer service agent.
COMPASS BANK DOES NOT CARE ABOUT ITS CUSTOMERS. nor does it understand them.
|
| 08/06/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Older American |
|
I had a $ XXXX CD with BBVA on line Bank. It matured XX/XX/XXXX and before that I mailed instructions to have the funds wired to my local bank. I also messaged the bank to this effect. Instructions were ignored and I was finally able to reach a rep, who said my only option was to get a paper check, sent by USPS and without a tracking number. They will take my money electronically but in XXXX they limit themselves to sending a paper check for over {$100000.00} and with no tracking number. It is now XXXX and the check still has not arrived. I called and was told the supervisors are not available and the " escalation team '' will call me in 3 business days ( that means by XX/XX/XXXX ), at which time they will probably put a Stop on the check and arrange an electronic transfer. Meantime the bank will be holding more than $ XXXX of my money with no interest paid. And I've had to spend at least 3 hours on the phone trying to fix this. The fact that they have made this simple kind of transaction into something so complicated and with deliberate delays built in is, IMO, an unfair business practice. Covid delays are not the issue here ; a badly designed system was in place before Covid.
|
| 10/30/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Older American |
|
In XX/XX/2018 I noticed an unauthorized charge on my credit card by XXXX XXXX ( I don't even own a TV ). I immediately contacted the credit card company ( BBVA Compass ) by phone, and they assured me they would take care of it and that I would be charged no fees or interest while it was under investigation. The following month the charge was still on my card, so I called them again. Same response, telling me they had 90 days to take care of it. Meanwhile, I called XXXX XXXX myself, and they told me they had never made the charge!! I notified the BBVA Compass " fraud '' department ( I use the term loosely ), and received the usual " we have 90 days, blah, blah, blah. '' The following month the charge was still there, so this time I wrote them a letter. I received no response to my letter. By this time I was receiving late fees and dunning letters. I made one final call to them a few weeks ago, but nothing has changed with my account. Clearly, there is nothing further that I can do. Of course, I will never, never pay the charge, but BBVA needs their hand slapped for ignoring a fraudulent charge and treating a customer with such utter disdain, and for ruining a customer 's credit.
|
| 02/08/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
My bank, XXXX XXXX XXXX XXXX, online bill pay service issues a check and mails it two days before due date that I set in bill pay. In this case XX/XX/XXXX was due date to pay credit card Co BBVA Compass. I confirmed with my bank online bill pay that check was cut and mailed for XX/XX/XXXX.
Problem is the credit card company, BBVA Compass, receives payment check issued by my bank, XXXX XXXX XXXX, on XX/XX/XXXX then has slow processing with check posting on XX/XX/XXXX ( the XXXX as a Friday ) thereby incurring me a {$27.00} late fee and minimum interest charge of {$1.00} I called BBVA and they reversed both fees after much discussion as to why I should no be held responsible. However, when I explained that the late or slow processing is the cause of the problem at BBVA, her response is that I should be paying 2 to 3 days before the due date in order to avoid the late fee.
I do not have this problem with ANY of my other bill pay banks ... ever.
She did not seem to grasp the concept that
BBVA 's processing a payment two days after its arrival is not acceptable nor their responsibility. Hence my complaint. I have attached proof copies of payment dates and check clearing dates.
|
| 12/15/2020 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I included a letter that I received from XXXX XXXX XXXX of the BBVA dated XX/XX/2020. This letter indicated the revised schedule for my next payment is XX/XX/2020.
On XX/XX/2020, and XX/XX/2020, the representative from the XXXX XXXX XXXX department called me from the number ( XXXX ) XXXX and told me that my account was late for the XXXX payment, I responded to the representative that I received the approval letter, and my due date is XX/XX/2020. But the representative told me that the letter which I received was incorrect and I needed to send it back to the BBVA.
I believe the staff from the XXXX XXXX XXXX department violated the Fair Credit Reporting Act under the Federal Trade Commission. Because in the letter, the language expressed that if I disagreed, then respond in 10 days to the BBVA ; otherwise, this extension will remain in effect.
On XX/XX/2020, I received a statement that indicated my account has a late fee of {$33.00}, and the original payment was {$670.00} went up to the amount of {$1300.00}.
On XX/XX/2020, I received a statement which indicated there was a late fee of amount {$33.00}, and the BBVA reported to the Credit Bureaus Agencies for late payment.
|
| 12/05/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposited a Federal Money Order for {$290.00} into Simple Bank on XXXX XXXX, 2017. XXXX ( $ ) of the funds were available until 16 days later ( XXXX XXXX, 2017 ).
1 ) Treat your customers fairly by treating United States Federal Money Orders, which are backed by the federal government and are normally treated the same as cash, differently than a personal check that has no federal guarantee of funds.
2 ) Follow the federal government 's Expedited Funds Availability Act, which among other stipulations requires up to the first {$200.00} of a non- '' next-day '' checks to be made available the next day, and certainly a federal money backed by the U.S Government would qualify here.
3 ) For the record, please state what day, exactly, did Simple Bank receive the {$290.00} from the US government, and state clearly for the record how many days between when Simple Bank received the {$290.00} from the federal government and when Simple bank released the funds to me. More than likely, Simple Bank received the funds close to two weeks before it released the funds to me.
4 ) I have your new tagline though, so not all has been wasted : " Simple Bank! We Make Simple Complicated!
|
| 12/03/2016 |
Yes |
- Bank account or service
- Savings account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Bbva compass will not remove the XXXX fees from my account after someone tried to use account Date : XXXX/XXXX/2016 From : XXXX XXXX To : XXXX XXXX Account : Savings XXXX Time : XXXX Reference ID : XXXX Memo : I am unable to issue dispute under account XXXX 1. Amount of change {$38.00} x XXXX NSF 2. Posted date XXXX/XXXX/16 & XXXX/XXXX/16 3. Merchant name XXXX 4. Reason for dispute ( cancelled services, onetime payment, etc. ) This transaction is not for me this is not my insurace carrier I never initiated services with them 5. Your current mailing address XXXX Fl XXXX 6. Your phone number XXXX 7. Preferred method to receive the dispute paperwork ( by mail, fax, or email and provide such information ). email 8. Have you attempted to contact the merchant to obtain a refund? Yes I contacted this merchant initially on XXXX/XXXX/2016, and was advised there was no way to provide me any information as the SSN provided, Drivers License number, address, and also the DOB provided does not match my information. The merchant explained I need to contact my bank.
9. If so, what date and what was their response? XXXX/XXXX/2016 I was advised there was no information t CloseDelete Reply
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Hello- I was a Simple Banking customer who was to be transitioned to BBVA USA last Saturday, XX/XX/2021.
I followed the directions correctly and was able to create and -- briefly -- access my checking online and via their mobile banking app. Then, I received a cryptic email ( attached ) two days ago stating that their customer service has disabled online access to my account without offering any further information -- - except to download their app ( which I can no longer log into ).
I have not been able to get a live human on the phone for assistance nor have they responded to their suggested methods of direct-messaging them via XXXX.
It has been nine days since I have had access to my funds. Additionally, I have funds already being routed to this account that I now will not be able to access.
Please help as BBVA USA is not providing any HELPFUL answers directly, via social media or common sense communication to their customers. They have in essence stolen my money if they will not allow me to access it.
Thank you in advance for any assistance you can provide. It is criminal for such a large institution to do this while people are trying to recover financially.
|
| 08/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a simple Mortgage loan, principal and interest only.The issue I have has been going on for years with Compass Bank. Every month when I take my mortgage payment into the bank, they process it incorrectly. I always pay extra principal as I indicate on the coupon ( coupon filled out correctly ). The following month I will receive that months coupon, and the amount due is lower the amount I paid extra the previous month. Sometimes they just keep adding up the extra principal amount and never apply it and then will deduct it later from a payment. One month I had no payment ( I paid anyway ). They never apply my extra principal amount to the principal, they apply it towards a future payment as they choose. I have gotten a payment history twice ( both different ) and had my CPA due the math to prove Compass Bank is ripping me off in the thousands of dollars so far. I have lots of paper work to back up my claim. I have tried to work with the bank and they claim no wrong doing. Because of the contract papers I am not allowed to use an attorney in my defense. I assume Compass Bank is ripping off thousands of people with no worries and no body can touch them. Just not right.
|
| 08/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX, I initiated a link to Simple Card from my XXXX XXXX XXXX. They asked for trial deposits which I provided the next business day. On XX/XX/XXXX I submitted ( from Simple 's website ) an ACH transaction of {$4500.00} from my XXXX XXXX XXXX account. Two days later on Friday, XX/XX/XXXX, I received a secure message from Simple that the account needed verification. They asked for a bank statement, voided check, or a screenshot. I provided the full bank statement on Friday, XX/XX/XXXX. On Monday, XX/XX/XXXX the funds were deposited into my account but my account was frozen. I called into Simple 's Customer Service the same day. The CSR informed me that he had talked to people in the back office and to call back if I hadn't heard anything by Wednesday, XX/XX/XXXX. They also informed me that my documents were received.
On Wednesday, XX/XX/XXXX I called back. Another CSR informed me that it would take 5 business days from the day I submitted documents to process. Once again, call back Friday, XX/XX/XXXX if I haven't heard anything.
It is Friday. I don't get any response from them. At this point, I just want my funds. I don't have {$4500.00} to just give away.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX, BBVA acquired all Simple customers. BBVA was the parent company for Simple bank - so this should have been seamless. For 5 months, Simple customers were told that on XX/XX/XXXX, all accounts would be transferred to BBVA - checking, routing, and debit card numbers would remain the same. Simple customers could not set up their accounts until XX/XX/XXXX.
On XX/XX/XXXX, no Simple customers had access to their accounts due to errors. We never received an email from BBVA. For over 2 days, millions of people have been locked out of their accounts, cant reach customer service, had routing numbers changed without notice, had accounts / debit cards locked without notice. Ive been on hold for XXXX hours on Saturday and XXXX hours on Sunday with no answer. I dont know where my money is, I have no access to my account or account balance, I cant deposit my paycheck, a direct deposit got returned due to a routing number change that wasnt supposed to happen ( and I cant update it with that employer because I have no access to even know what my routing number is and I cant get a hold of anybody ). All through this there is ZERO communication or information from BBVA.
|
| 03/26/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
BBVA ( formerly BBVA Compass Bank ) has repeatedly put longer holds on cashier 's checks and outgoing wires from my checking accounts at the bank than what they told me the period would be. BBVA told me that I would have a 5 business day hold on a {$55000.00} third party check when I deposited it on a Friday and the following Friday they told me it would be another 4 days hold for no reason. BBVA has also refused to put a block on ACH payments over {$5000.00} from my business account as instructed over the phone today, XX/XX/2020. I also requested that BBVA order cash in the amount of {$50000.00} so I can have it from my checking account and I was told that they will not give me cash, only a cashier 's check or do an outgoing wire. I have the right to order my funds dispersed in any legal tender and physical Federal Reserve Notes, or cash, is legal tender. BBVA has continuously violated banking laws and abused my consumer rights to manage my own funds in any legal manner I choose. This is an ongoing practice. BBVA also allowed a convicted felon to withdraw {$20000.00} of my money that was stolen from a branch in XXXX, Alabama years ago while the man was still in jail.
|
| 07/27/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This is an addition/amendment to my original compliant # XXXX, submitted XXXX/XXXX/17, which highlighted BBVA Compass refusal to provide me a refund of my escrow money due to me from a XXXX XXXX, 2017 house loan closing.
The original check was been returned to them, with receipt of delivery showing XXXX/XXXX/2017. BBVA claims to have sent the check to my correct address, although the US Post Office disputes this claim.
Regardless, in pursuit to just have my money returned to me, I sent an affidavit into BBVA on XXXX/XXXX/2017 at XXXX XXXX, as the customer service representative claimed would expedite my refund due to an escalation case number XXXX. She stated that my issue would be expedited and a new check would be sent to me within 10 days.
On XXXX/XXXX/2017, ten days after the email was sent to BBVA compass and in excess of their own stated actioning timeline, I called BBVA customer service to get the status of my money owed to me. The customer service rep said no action has been taken and the " back office '' is holding up any action. My only logical conclusion is that BBVA is attempting to now penalize me for filing a compliant by refusing to return my money.
|
| 06/07/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
To Summarize, I refinanced XXXX XXXX XXXX XXXX CA XXXX with the same bank BBVA Compass The loan officers promised me that they had a way to lower my APR by splitting my Jumbo loan of XXXX XXXX@5.25 into two loans I was promised verbally repeatedly and consistently that both loans will be fixed and money will go towards interest and principal I had good relations with loan officer so I signed the paperwork, only to realize that HELOC was interest only and tied to some Govt interest Rate I was truly misled and made the mistake of signing documents with their verbal reassurance BBVA Compass XXXX XXXX Financial Sales Advisor - XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, CA XXXX Desk XXXX Branch XXXX ext XXXX NMLS # XXXX All I have been pleading is I want to pay off my loan and as verbally promised repeatedly that both loans would be fixed rates I either want my original loan back or please convert HELOC to a fixed rate loan These are unfair practices used by banks and mislead consumers Please help and advise, I am willing to work with them to achieve a resolution, they have put through months and months of harassment and underwriting and denied helping Best XXXX XXXX XXXX
|
| 02/23/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Credit card company won't increase or decrease your credit limit
|
|
Web |
|
|
I got a credit card from BBVA Compass and the limit was {$6000.00}.
I filed a dispute about a transaction I didnt recognize and they put the credit back to my account. My card was stolen so they sent me another card when i checked my account they took the money back that they already credited before, and their respond was the system did it because I changed the card and they will continue with the dispute.
I called again to check and one of the employees told me that they won't charge me any late fees and they will put the credit back within 48 hours, but that didn't happen and they charged me late fees twice.
Then they decreased my limit from {$6000.00} to XXXX without informing me before they did it because I wasn't aware in that time about the late fees they charged me.
Decreasing my limit affected my credit score and it went down 130+ points. And I'm now trying to move to a new apartment and getting a new car and I can't do that because of their fault. And when I called they told me they can't increase my limit and I have to apply again for me to increase it and no guarantee for acceptance, and it's my fault I didn't pay on time even I owe them nothing.
|
| 04/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Around XXXX, I had applied for checking account online with BBVA bank. On XXXX, I received email application being reviewed, and more documents need.On XXXX I received emails stating the same as XXXX. XXXX, reviewed email stating application being reviewed. On XX/XX/XXXX, reviewed email from BBVA stating application was approved. On XX/XX/2021 {$500.00} was taken off for initial deposit for the account.
On XX/XX/XXXX, I called BBVA bank customer service, because I forgot my username for online banking, and when I try to retrieve the username for online banking. It tells me I must be enrolled first. When I do try to enroll or activate the online banking service, tells me I already have account set-up.
However when I called I was referred constantly to different department, and then reffer to a security officer in alabama who not take calls.
Call them back on XX/XX/XXXX, after I told them what happened, they stated because of there system, they can not retrieve my username, or send link for me to get my username, and not eligible for the computer to send the link or security code to my phone, even though my phone is in my name and I pay the bill every month.
|
| 03/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I filed a dispute on XXXX for hotel charges that were made in violation of the cancellation policy that I was provided at the time I booked the room. I was told to file this dispute by XXXX because they were unable to get the hotel that I made this reservation with to refund the money they charged when I didn't actually stay in the hotel. I was held to the policy that was only provided to people who booked directly on that particular hotel 's website, but even under that policy I should have gotten most of my money back. Per that policy I was supposed to get a refund for the nights that they were able to rebook the room, I checked to see if the room was available after I checked out and it said it was sold out. I provided a lot of evidence, including all the emails and screen shots that I took showing both policies and the fact that the room was rebooked. Simple did not appear to review the information I provided and instead went by what the hotel told them. They did refund {$110.00}, which they say was for two nights, but they still owe me {$700.00} per their cancellation policy. I just want simple to review my documentation before they close out my dispute.
|
| 02/15/2017 |
Yes |
- Bank account or service
- Checking account
|
|
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Web |
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BBVA COMPASS BANK Online Banking App states if deposited before XXXX XXXX, that day is considered a " business day '' ... .4 business day hold ... i deposited my check at XXXX XXXX thru said banking app ... .CR states the deposit happened at XXXX XXXX ... .NOT CORRECT So Compass Bank says Friday is not considered a business day.
Compass bank is holding my funds until Thursday XXXX. which is longer than 4 days.
CR states that i was made aware of " terms may change '' when i opened the account. I was NOT made aware of said " caveat '' bc i 've had this account for years and the banking app only became available recently.
Compass Bank CRs ca n't or wo n't tell me where my check is in this holding process and wo n't explain the holding process either. CR states Federal Regulations are at fault but i agreed to no such scenario. CR states there is nothing that can be done and will NOT give me a phone contact # to call the Compass Bank corporate office. ( which again is unethical as this institution holds my $ $ and will not give me the appropriate contact info i desire ) Online Banking App is misleading and Compass Bank practices are unethical to say the least.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
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Web |
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The bank behind Simple ( a mobile, online-only banking service ) is XXXX and they shut down the Simple product yesterday after months and months of emails about Simple customers needing to prepare for XX/XX/XXXX, when the conversion would happen and, presumably, we'd be migrated to XXXX clients and able to activate our online accounts. Not only did they botch the conversion process, but most Simple customers have been unable to activate their accountand, hence, unable to monitor or move their moneyfor more than XXXX XXXX now. They never sent a follow up email with further instructions, instead relying on XXXX posts as their communication. They said today, XX/XX/XXXX ( SUNDAY, XXXX XXXX XXXX, we needed to call into the call center between XXXX and XXXX CST to get help. When we do, either we never reach a rep and it disconnects, or we reach a rep who gives their introduction, immediately says they can't hear us, then disconnects. I've even started with, " I know you can hear me, '' to which the person immediately disconnected the line. Someone could be using my card, spending all my money right now and I'd have NO IDEA. I have NO VISIBILITY into my account.
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| 01/06/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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Hello, I recently refinanced my home with XXXX XXXX XXXX and my lender paid off my line of credit at BBVA Compass Bank, the subject of this complaint. I was told a few days after the payoff that i had an outstanding balance of {$71.00}, i submitted a payment for {$74.00} and thought it was all paid because i received no further notices. That last payment was XX/XX/2016. My regular statement was not generated XX/XX/XXXX and the previous one was issued XX/XX/2016. So with no statement and having paid off my balance, my debt was settled. Two days ago i got a report from the credit bureaus that BBVA Compass had reported my payment late. I called and they were unable to explain all of the accounting discrepancies on my account, nor were they able to explain why i had not received a statement and why their collections department had not attempted to call me regarding the alleged debt. I further reviewed my account and it looks like they have additionally misapplied funds and not counted for payments i made to settle the balance on XX/XX/2016. Please help, i have no other derogatory remarks on my credit and in the process of helping my parents purchase a home.
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| 03/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
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Web |
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BBVA Compass has charged a total of 62 Non-Sufficient Funds each for {$32.00} on our XXXX XXXX Account between XX/XX/XXXX and XX/XX/XXXX. These fees are invalid and outside of the fee schedule received at account opening. Fees have been charged on transactions that did not overdraw the account as well as transactions that were refunded by merchant. BBVA Compass has since refunded only 10 of these fees. There are {$1600.00} in NSF fees outstanding that BBVA has not reversed. Out of these {$1600.00} in NSF fees, BBVA has furthermore charged 14 NSF fees for transactions that did not leave the account with a negative balance as well as refunded ones. The invalid fees have been brought to the attention of XXXX XXXX, branch manager at BBVA Compass in XXXX, CA. XXXX XXXX contends that these fees are fair and just and in accordance with the BBVA Compass fee schedule. All communications, bank statements and the BBVA CompasXXXX fee schedule have been attached with this complaint. The Bank Manager 's contact information is provided below.
XXXX XXXX Branch Retail Executive- XXXX XXXX CA NMLS # XXXX XXXX : XXXX Fax : XXXX - XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
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| 03/11/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/XXXX at about XXXX XXXX, XXXX XXXX account was updated through email by someone in Florida, XXXX can confirm, Rendering the services on my phone useless. I was at work with no wifi access, employer can confirm no wifi access provided in or around the premise, which left me with no access to any function on my phone requiring internet access. My SIM credentials were updated through email and all phone services rerouted to new SIM that was updated in Florida. The following account passwords were reset leaving me with no access to any services provided by such apps ; XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX email account tied to all of these account services. Three purchases of {$250.00}, {$250.00}, and {$100.00}, totaling {$600.00} were performed around the XXXX timestamp according to XXXX XXXX, that was made to buy XXXX and then was sent off to a wallet address foreign to XXXX XXXX.
I waited until XXXX XXXX on the XX/XX/XXXX to contact XXXXXXXXXXXX to figure out why I had no access to any account services and they explained my sim card had been updated and was pinging in Florida, and then they transferred me to their security department.
|
| 10/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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OnXX/XX/2020 I contacted BBVA Compass for my mortgage payoff.
I am in the process of refinancing and I was told that my payoff was XXXX. Loan documents we drawn and when the title company went to pay off the loan on XXXX they were told that the amount due was XXXX. In between the 2 dates I made my monthly payment of XXXX and a XXXX curtailment. Loan is 4 % and daily interest is just over XXXX dollars.
We called BBVA and I have since contacted them over 15 times and spent close to 15 hours on the phone trying to get resolution. On XXXX my principal owed was XXXX. After a payment they are now saying my principal owed is XXXX.
No one there can explain it and When I ask to speak to management or anyone capable of making a decision they tell me to be patient and that they are working on it. At this point I need resolution immediately or I will have to pay teh refi bank to redraw documents and pay title to sign again. BBVA has been evasive and aweful. They have told me that tehy would have an answer on 6 different occasions and no one from BBVA has ever reached out to me as they say they will.
Please help becuase I'm getting no help at all from them
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| 11/14/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
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Web |
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I filed a complaint with BBVA Compass bank regarding XXXX charges from XXXX for {$1500.00} and XXXX for {$360.00}. The disputes were denied. I provided 3 second opinion letters. Each letter were from business that I have a close relationship with and had done business with in the past. It is hard to obtain a second opinion letter from a merchant who as no know of your character or person. XXXX XXXX is a small town shop and their letter was not considered good enough because it wasnt on letterhead paper. BBVA Compass had not clear reason for denying my claim besides the small company did n't provide me with fancy letter head.
All three second opinion letters advised that the vehicle in question was falsely advertised. My credit card information was given to the consumer by an unauthorized third party. The vehicle and repairs in questions were not warranted because the vehicle was not repairable and has several electrical problems. My credit card should have been deactivated and issued a new one and I should have been refunded. I have not been allowed the ability to appeal the decision. I have lost {$1800.00}, due to the mishandling of my dispute.
|
| 06/19/2016 |
Yes |
|
- Identity theft / Fraud / Embezzlement
|
|
Web |
|
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Yesterday I went online banking and was shocked after XXXX charges from XXXX for XXXX and XXXX for XXXX pending transactions, that I have Not made.I called the Bank Bbva Compass To stop those payments and block my card. They told me that will send a dispute form, but they ca n't stop the payment To merchants. Later I searched for those companies, and XXXX has the phone XXXX Business hours XXXX-XXXX Mo-Fri Eastern time, so they are closed during the weekend.And for the XXXX company I could n't find any information. I do n't buy online on websites different from XXXX or XXXX, so I do n't recognize any of these purchases. I keep my credit card in a safe place and last time I used was Saturday XXXX XXXX, To book a hotel through XXXX, that I cancel inmediately after the charge was made because I had untill XXXX XXXX To make changes To the booking.
If the Bank is Not Protecting me from these frauds, what can you do To HELP me?
I Realty need to avoid the charges, even on Wednesday I called the XXXX To search for a merchant XXXX that was offering discounts during the weekend forXXXX. So I dd Not buy or even contact the Company.
Best regards, XXXX XXXX
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| 06/05/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American, Servicemember |
|
Over XXXX XXXX weekend, I traveled to a real estate class in Utah. Upon my return, I attempted to pay a {$30.00} airport parking charge and my BBVA Compass card was declined. Since it had a {$12000.00} credit limit on it and only about {$2000.00} worth of charges on it, I did not understand why. On Tuesday, XX/XX/XXXX, I contacted BBVA Compass who informed me that XXXX provided them with a notification that I was overextended. I'm not. As a result of XXXX XXXX information, BBVA Compass lowered my credit limit to {$2500.00} leaving me {$11.00} in available credit, which obviously can not pay for a {$30.00} airport parking charge. I invested in real estate training to better my life and now I'm getting chastised for it. I have never been late or contacted any type of credit repair agency to fix anything as there was nothing to be fixed. There still isn't. I am very angry over this unjustified action and I believe there has to be some type of law or something that can keep people like XXXX and/or BBVA Compass from destroying my life. The only equitable solution for me would to be reinstate the credit limit on this card. Anything else is an insult.
|
| 04/01/2016 |
Yes |
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Web |
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I opened a credit card account with BBVA Compass on XXXX XXXX, XXXX. I was offered a promotion to open the account, which was XXXX bonus points for net purchases of {$1000.00} over the first 90 days. The promotion was for opening a BBVA Compass XXXX XXXX XXXX card. I went over the {$1000.00} mark in spending on XXXX XXXX, XXXX, according to my records and confirmed by a BBVA Compass customer support representative. I was told that it might take 30-45 days to post these bonus points to my account. I have worked with BBVA Compass to resolve this matter on several occasions, including four attempts in XXXX XXXX, two of them by phone and twice by secure message at their website. I called one more time on XXXX XXXX, XXXX to request the points be posted as it had been more than 45 days. However, as of today my account still has not had the points credited. These points are equal to {$200.00} in a statement credit and this promotion was a significant factor in my decision to open the account. I would like BBVA Compass to honor our agreement. BBVA Compass has acknowledged that these points are due to me but has not been able to post them to my account.
|
| 06/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I opened a new checking account with BBVA on XX/XX/XXXX after my last account was compromised. I opted out of any overdraft to be paid. I incurred a overdraft fee on XX/XX/XXXX because I didnt have enough fund to cover my life insurance payment. The overdraft fee was {$32.00}. My account was brought current. On XX/XX/XXXX I incurred a another fee on XX/XX/XXXX for {$32.00} also. My account was brought current. On XX/XX/XXXX my account incurred a overdraft fee of {$32.00} from a life insurance payment ACH. On XX/XX/XXXX a deposit of {$100.00} was sent to my account via XXXX XXXX, my account was in the positive. On the XX/XX/XXXX I received {$2200.00} from the IRS so my account was also still current at the time of the deposit. On XX/XX/XXXX a item my the XXXX was presented for {$250.00} and the bank paid the item without my authorization. My overdraft was off. I opted out of it when I opened my account then all of a sudden. BBVA has engaged in illegal practices continuously. When I called I was told it was turned on by default. Which makes no sense. The call drops and when I call back and get a representative the call hangs up this happened 3x.
|
| 09/03/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
I purchased a new truck, a XXXX XXXX XXXX. The vehicle is finance through BBVA. The first payment was made by check in XX/XX/2020. I then set it up to pay through my bank. Unfortunately, I entered the wrong account number ( XXXX ) when I set up the payment thru the bank. The bank ( XXXX XXXX XXXX XXXX XXXX ) sent the payment for XX/XX/2020 to the wrong account number. The correct account number is XXXX. I was notified by BBVA that my account was past due and that is when I discovered the wrong account number. In a conference call with XXXX and BBVA, it was confirmed that the XXXX payment did go to BBVA and was never returned to XXXX. We have been attempting to get the {$510.00} applied to my account ever since. Numerous times I have been told by BBVA that they will find the payment and apply it to my account. Also, the late fees that have been applied to my account will be taken off. Nothing has been done as of today and my frustration level is high. I don't understand why BBVA can not locate the payment that went to account XXXX. They received it and it has to be on their files somewhere. Can you please help me with this ongoing nightmare??
|
| 01/19/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Charged too much interest
|
|
Web |
|
|
On XXXX XXXX XXXX I made my usual payment at statement close via BBVA 's online account access. I paid with my saved checking account on file that I have used without issue many times in the past.
On XXXX XXXX XXXX I received my paper statement in the mail and saw that my payment that I made was reversed without my knowledge on XXXX XXXX XXXX and I was being charged interest on the amount due On XXXX XXXX XXXX I called BBVA to figure out what happened. It was discovered that the payment made, for whatever reason, had the last 2 digits of my checking account number missing so they said they were unable to make the payment. When I made my payment, I did not manually enter in any numbers, I simply selected the saved checking account on file that I have always used without issue. It is abundantly clear that there was some issue on their end that corrupted my checking acct info and made my payment not process in their system. However, phone support absolutely refused to accept this reality and they fought me on it over the phone for half an hour.
I expect BBVA to refund all finance charges and late fees immediately Thank you for your assistance
|
| 08/18/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
Servicemember |
|
My prepaid visa card was compromised and someone used my card to make unauthorized transactions. I called BBVA XXXX to inform them of the problem. I file an dispute and was told that my card would have to be block and a new one be ordered. Well after they block my card, they now tell me that I had went over the limit of card replacement and that they could not send me a card and referred me to go to a local Compass Bank. The problem is I am not near a Compass Bank, and I told them that. They advised me that they will escalate this matter to higher up and see if a card could be ship to me and I should hear back from them in 3 to 5 business days. Well that time has come and go and when I call back, they keep giving me the run around, so I ask to close my account and send me my remainder balance via check, and they said ok. Call back three day later and nothing still happen. They are hold my money XXXX and will not give me any alternative to recover my money. They keep lying and giving me open promises to get me off the phone. I have my VA XXXX and unemployment check deposit to this account, but I do n't have any means of recovering my money.
|
| 11/11/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
Older American |
|
On XX/XX/XXXX, I requested a credit balance of {$770000.00} be sent to me. At his recomendation, the customer service rep stated that he could transfer the funds to my XXXX account on file. This account was used to send monthly payments to BBVA. I never received the funds at XXXX and had to contact them again. I was advised that the rep never should have attempted to send the funds to XXXX because it was an " external ' account. BBVA could only send credit balances to an internal account which I did not have. OK, the only other option was to mail the check to me via regular mail. I was told it was mailed on XX/XX/XXXX and still have not received it. I called at least 3-5 times and was always told the issue was " escalated '' ; no supervisor spoke to or called me as promised last evening. BBVA can not or refused provide me with any tracking mechanism to determine where this check is. I am constanly being told to wait. No cut off date is given to me whereby they could stop payment if check is lost, issue a new one, and use some sort of courier service ( XXXX, etc. ) to ensure I receive it.
I WOULD APPRECIATE RECEIVING MY MONEY!
XXXX XXXX
|
| 10/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
After submitting my complained finally the BBVA compass agent have left me messages on my voicemail. I found a job finally and my work is from XXXX to XXXX and my work is very detailed oriented and I can not receive calls on my job area.
After filing my complain someone finally tried to call. I tried to call back after XXXX EST but was not possible.
I want to continue my complain becuase they only refunded me {$220.00} on XX/XX/2018. And the total amount was {$500.00}. I am still waiting for {$270.00} more. Plus, the account is impossible for me to make a deposit becuase they took out all the features fron the online banking and also when I tried to print the direct deposit form, was not there either. I want the rest of my money back and I want my account restored. This bank has given me problems since the first time I opened the account and I want all my features back. I complained to them and they deactivated everything. All I received was appologizing emails for late response and emails to call the bank, when I am trying to contact the bank they always transfer the calls until the call drops ans they keep emailing to call the bank.
|
| 01/18/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
I have a line of credit with BBVA Compass for Overdraft Protection. Although this is an open/active credit account, BBVA does not report it to my credit report. I have raised this issue with them, and they tell me that I need to contact the credit bureau. I contacted the bureau, however it is only possible to file disputes for existing information inside of the credit report already. I can not locate an option to 'add ' a tradeline to my credit report- really it is the financial institution that needs to do this. Additionally, I have to say the service at BBVA is not well. Their is frequently a language barrier, the bankers do not know the products or services. Additionally, they do not give consumers all of the available options to avoid fees- that is to say they retain control in order that they can charge fees. Ex : If I forsee needing my OD line, I can not advance it ahead of time. The bank advances it for me, and then charges me {$12.00}. As such, I never use the line because they do n't see fit for me to control my own money. It seems to me they have this practice to charge more fees to consumers. I guess the 22 % APR is n't enough.
|
| 06/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Per the bank 's own instructions, in order to close an account it must have a {$0.00} balance and no incoming transactions for 30 days. To facilitate this, I transferred my remaining balance to a different financial institution and used the available online banking tools to disable the debit card. The online banking site explicitly states " This card is blocked and no further transactions can be made. '' ~30 days later, two transactions are processed for the disabled card. Customer service informed me that because these were " previously authorized '' subscriptions, that disabling the card would not prevent the transactions. The whole POINT of disabling the card is to prevent ANY transaction from being approved - and indeed several other " recurring '' transactions were appropriately declined ( and the merchant then contacted me to update my payment information ). The bank refuses to rectify the situation and instead is blaming me - despite my availing myself of the provided tools to prevent exactly this kind of situation ( and the assurances those tools then provided that all transactions would be prevented after the card is disabled ).
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA USA has locked my account after attempting one time to activate my Simple Banking account according to their transition instructions and has made not effort to resolve the issue.
Customer service lines are extremely long and where you do get to a representative they hang up on you, they don't seem to be able to hear me -maybe.
According to their XXXX it would seem they put more representatives in to work on XXXX XXXX which in of itself is cruel beyond the fact these employees are baring the brunt of a hostile interaction that they have no fault in.
Again according to level of complaints on XXXX I am not alone in this terrible circumstance.
I need to transfer money but have no idea if it will be bounce back and I'm unwilling to pay fees on one or both ends for account transfers to be rejected that I will never be reimbursed for.
We have been told repeatedly for what seems like five months that this transfer will happen email two months ago with an explicit date ( XX/XX/XXXX ) the transfer will occur and that we should log on that day and set up our new account.
It feels as though my entire bank account has been stolen from me.
|
| 06/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I had a bank account with Simple Bank which was under the parent company of BBVA USA. I had good luck with Simple for years but it was recently closed by BBVA prior to XXXX acquiring BBVA. This acquisition has been a total disaster for those with Simple accounts. During the transition from Simple to BBVA Simple account holders were unable to access their accounts for multiple days. After that was fixed, Simple account owners ( now BBVA account holders ) were unable to transfer money out of their accounts to external banks and that continues to be the issue. The acquisition of BBVA to XXXX has been completed, but BBVA account holders are in a weird limbo where the only way they will allow us to close our accounts is if we get a notarized letter and fax it to some random fax number with all of our personal and banking information ( unclear if there's any sort of security around this, they said there was but could not elaborate ) and wait 2-3 weeks for a cashiers check. I have also been told that I can transfer {$5000.00} per MONTH out of the bank, but that there will be a fee anywhere between $ XXXX {$50.00} dollars. This bank is a scam.
|
| 09/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Older American |
|
My BBVA Compass bank account, ending digits 9591 was frozen due to a mistake I made attempting to transfer monies in my BBVA account to a similar XXXX account. I have been very dissatisfied with BBVA, i.e. poor customer service. I received a call early in XX/XX/XXXX ( XX/XX/XXXX ) from BBVA letting me know the account has been frozen. I let the representative know I made a mistake doing an electronic transfer with apparently prompted the freezing of my account. I very busy at work at the time and requested a return call. I never received a call. I called back on XX/XX/XXXX and requested a call back. Still no call. Today XX/XX/XXXX I called again and spoke to a representative. I was transferred to some fellow named XXXX. I left a message requesting a return call. No call again. BBVA I believe has {$130.00} of my remaining balance. I just want my money back. I am a good customer for BBVA. I had a personal loan for Solar panels on a 4 year term. I paid the loan off in 2 1/2 years ahead of time. I still get solicitations from BBVA even though they don't respect my business. Please assist me in receiving any funds I have left in my account.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I had an account with Simple, which was recently closed and merged with XXXX. The merge happened yesterday XXXX Saturday XXXX ) and since then XXXX today is XXXX ), for two days now, I have been locked out of my checking and savings account completely, with no access to my money, and no way to check balance, make or receive payments, etc. I have followed the instructions on the website pertaining to creating a XXXX account online, which resulted in my being locked out of my account. After calling the customer service number, the customer service representative immediately hung up on me. My husband, who shared a joint account with me, called multiple times and was hung up on each time ; several times the customer service representative claimed not to hear him before hanging up. XXXX announced that they were opening customer service lines today ( XXXX ) to account for all of the Simple customers who are not able to access their accounts or get the help they need to do so, but neither I, my husband, or anyone else I know of has been able to get real help. We have no way to access our money, and no means of doing so. This is unacceptable.
|
| 03/23/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have a shared ( joint ) account with my wife at Simple bank, with debit cards in both of our names. On XX/XX/2019, I attempted to use my card as a charge without pin and it was declined, I tried again wit pin as debit and still declined, I called Simple who after placing me on hold for approx 1 hour told me that there was a problem with my wife 's individual account ( thats separate from this joint account ) and both accounts in her name was frozen, including the joint account and she would have to call in to get information since they could not give me any information. So she called back in from her phone as they requested, and after placing her on hold for approx 30mins, was told that they dont know what was the problem and would have to escalate it ans someone wound send her a message through the website, the day passed and nothing, no email, no calls. over the next 2 days my wife and I at seperate times made numerous calls to find out the lproblem an have our money releases. I was eventually told that they did not know why the accounts were locked and they are working on the problem, meanwhile they are holding my money hostage.
|
| 03/03/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Hi, I think Simple Bank is discriminating based on the customers country of origin. I applied for a checking account on Simple Online Banking website. ( https : //www.simple.com ) I got denied and was provided no reason for the denial. I have a perfect credit score ( 800+ ), a relatively high income, a valid name, address and social security number. I don't see any reason why would a financial institution deny a checking account application for someone like other than the fact that I'm not US citizen.
In the application, they asked if I'm a US citizen, I said no. Then they asked which country I a citizen of, then they asked if I'm a resident alien ( Permanent Resident ) and I said yes. I know for fact that discrimination based on country of origin is illegal and should not be tolerated My partner with similar credit score and salary as me, who is a US citizen applied a few days before me and she got approved immediately.
I would appreciate it if you could follow up on this so this doesn't happen again to another customer.
Company 's Name : Simple Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OR XXXX https : //www.simple.com/
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021 Simple Bank closed operations and transferred all accounts to its parent bank, BBVA. Since that time, my account has been inaccessible. Trying to register for online banking with BBVA tells me there was a " system error '' - further attempts tell me my account has already been setup elsewhere. The automated customer service phone line hangs up on you.
XX/XX/2021 attempted to access new BBVA account in accordance with their instructions emailed prior to the transition. Didn't work.
XX/XX/2021, new attempts to recover a password, remember a username, register for online access or even TALK TO SOMEONE on the phone were unsuccessful. The error message on the website when trying to access online information says to call a phone number. That phone number plays a recorded message that something is wrong, and hangs up on you.
This is completely unacceptable from a bank.
All their communication has been done via XXXX, and none of it is true. They have said that the call center is open and stable, and it is not. It just hangs up on you.
At this point, I have no visibility into my account or access to any money.
|
| 05/03/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
I opened on the account with BBVA on XXXX ,2017 and it was a nightmare ever since. I started having issues over the past weekend with several overdraftfees from unathorized charges that caused overdraft fees I used the account to deposit small checks and this banks holds the check for three days no matter how small the amount, they took the entire deposit and refused to assist any further claiming the account was new I asked for the check to be release they refused to to so that way they were able to keep the check.I removed overdraft coverage and thought I would be okay and not have anymore problems with and on XXXX ,2017 I made small deposits and today they took that money as well and basically told me they that will not be refunding anything and to take it up with the merchant the charge was in authorized and a payment was made since then to the merchant and I do n't know why I was overdrafts fee again to take money from their customers this bank charged me for an unauthorized charge for a bill that was not set up on autopay or kept on file this bank tried to push the payment through and over drafted my account
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| 04/30/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
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|
The CFPB closed my complaint because, it said, the bank replied to my complaint. There is another person living on my street that has the same complaint with the same bank, so the problem is, very likely, wide spread.
The complaint is that it is not possible to close a BBVA account. Withdrawing all of your money, and that is an arduous process, only puts the account below minimum balance, which triggers fees, which triggers collection agency action against the depositor after a few months of accrued fees. The bank has written an excuse, but they will not put that in writing to the depositor, only to the secret web account of the depositor at the CFPB web site.
It should be illegal for a bank to open a closed account, for any reason, without the depositors signature on documents opening an account, or to reopen a closed account, for any reason. If there is such a law, then CFPB is refusing to enforce it.
The federal government says that they caught XXXX XXXX doing this, and fined them. BBVA says that they are smarter than XXXX XXXX, and can get away with this. The CFPB lack of action on BBVA proves this assertion true.
|
| 08/28/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
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|
On XX/XX/2019 I attempted to open an account with Simple Finance Technology in XXXX, Oregon XXXX Simple. The account was opened very easily or so I thought. After opening I transferred $ money to the account from another account of mine. While the ACH was processing I got notification from Simple that my account was frozen pending more info. I was hesitant to furnish copies of my DL and SS card and was told that my ACH would bounce back within 1-2 days to my original account when it couldn't be received in my Simple account. That didn't happen so I furnished the info. I am still waiting for them to review the info.The review process was supposed to take 1-2 days and it's been almost 2 weeks. After 2 weeks they responded that the pictures I sent them where not in the format they wanted and that I would have to send them again. I asked what format they wanted and they said a PDF format. Which I am now trying to do.
I definitely want this information shared with other consumers because I am not the only person who has encountered this problem with this institution.
All I want is my money back and my Simple account closed.
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| 06/16/2015 |
Yes |
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Web |
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A while ago I applied and was approved for a XXXX XXXX XXXX card issued by BBVA Compass bank. The most compelling feature of this card that was, was 5 % back in reward points ( BBVA Compass call it TripleDouble Rewards points ) on all purchases during the XXXX All Star weekend ( usually happens in XX/XX/XXXX XXXX Two Weeks of XXXX Finals ( usually happens in XX/XX/XXXX ). So XXXX Two Weeks of Finals starts in XXXX XXXX and I start increasing my usage of the card to finally take advantage of the 5 % back in reward points, but BBVA Compass suddenly put a hold on my card and freeze it. I understand that this happens because banks may have security or fraud concerns, but this should get resolved by a call or otherwise by confirming the validity of transactions in a reasonable amount of time. It did n't work like that for BBVA Compass, they liked to keep my card on hold while the XXXX Two Weeks of Finals were passing and the account is still on hold. They included a feature in the Reward program they they advertised that convinced but when the time to use that feature arrived, they did n't let me use it. This is bait and switch.
|
| 05/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
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Web |
|
|
I made an ATM deposit in an amount of XXXX in the form of a stimulus check and now I am told I have to wait because my name does not match. I recently was divorced and offered my drivers license and divorce decree to prove my name is legally or was XXXX XXXX or XXXX XXXX XXXX however now I am afraid I will not be able to get my rent paid because of this issue of have my car payment deducted on XX/XX/2020 I spoke to three representatives and no one took any initiative or had any emphathy towards me. This is not acceptable for a banking institution to treat customers this way. My rent payment will be deducted shortly and no resolution was given to me I feel this is unfair. The bank location is BBVA in XXXX Texas phone number is XXXX My bank acct ends in XXXX Last four of ssn XXXX XXXX XXXX is listed in my account Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Tx XXXX I need my check back ASAP or deposited to my account I have all my documents in place. I do not have an official name change however legally on my drivers license I am XXXX XXXX XXXX and have proof of my identity Please help me my call back number is XXXX
|
| 09/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
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Web |
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I was faithfully paying my mortgage payment from the time BBVA Compass started my Loan Modification- Trial Period last XXXX XXXX, 2015. No missed mortgage payment. BBVA Compass practices of Debt Collections, are not serviced accordance to the financing law and practices. BBVA Compass forced borrowers like me pay more than my usual monthly mortgage payments.
I am requesting to bring back my monthly mortgage payment to {$750.00}. as I usually paid & evidence copy coupon attached from BBVA Compass as proof bringing from {$810.00} a month to my usual XXXX a month.
I am asking BBVA Compass credit to my principal Loan for the extra of {$55.00} from the time they loan Modified last XXXX XXXX, 2015 up to the present for extra escrow charges and adjust and my mortgage payment back down accordingly. I will present the copy of Loan Modification Trial Period, in which paid and complied all 3 months payments. I have applied HAMP Program including my rights for Federal Housing Affordable Loan Modification and I want to seek my rights for remedies available at law such recouping the government Loan Modification benefits and incentives.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple bank changed to BBVA Compass on Saturday XX/XX/XXXX. Instructions to access my account with the new bank were sent via email, I followed the instructions and could not access my account.
On Saturday XX/XX/XXXX I called customer service and was disconnected.
Called again and my information was taken by a customer service rep. They said to try again tomorrow after being on hold for 35 minutes.
On Sunday XX/XX/XXXX Tried to login again without success Called customer service and gave up after waiting Monday Took no action Today Still not able to log in Waited 55 minutes to talk to a customer service rep. The rep on Sunday did not get my email correct. Did they send any information to the wrong email address? I dont know.
They sent me 2 passwords to try via email and I could not get into the mobile app or website to manage my account They also gave me two passwords to try over the phone The app is not allowing logins The website says the link is broken I just want to see how much $ is in this account to take it elsewhere and will have to go to a physical location to do this. Luckily, theres one 5 miles from here.
|
| 07/27/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
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Web |
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I took out a loan to purchase a new car that ended up with BBVA. I went online to pay my payment but the system would not let me set up online banking. It would not recognize my social to set up online banking, even though I am clearly listed on the statement. I tried to get help via the phone line but when the associate answered she said she could not help me set up the info because she could not find my social. She transferred me again and I was left on hold for over 30 minutes. I had to hang up after the wait because I had to go back to work. I tried to chat but got no response. I was able to make my payment with an automated over the phone system but still have a late fee that could have been avoided if the system worked. I tried two more times to call and was on hold for over 30 minutes each time trying to set up internet banking. Last, I asked where to make a formal complaint so they would recognize the issue but they closed the chat instead of giving me the info so I chose to complain to the CPFB. They need an online method to fix issues or to answer the incoming calls. If I could easily move my car loan, I would.
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| 06/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
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I opened my account in XXXX, 2019 at XXXX XXXX branch and had XXXX direct deposits after that. All of a sudden the bank closed my account in XX/XX/XXXX without even notifying me in advance. I got an email from them that my balance is zero and account has been closed. First I got scared that its a fraud and I called them to find out what happened, but they couldnt provide any information or reason and they also said that I should pick up the clearance check in the branch where I opened it. I am visiting my fianc in XXXX right now and will be traveling for the rest of summer. So I cant go back to XXXX to pick my check and they dont provide me with any other solution. I think its should be illegal to close account without notifying me and doing whatever they want with my money. Im a XXXX candidate and Im not working in summer. This money is very important for me right now. Also I opened my account during promotion period, which said that I will receive XXXX $ after having XXXX $ direct deposit in a month which they will put in my account after XXXX days of receiving the deposit. Of course, I didnt receive any promotion too.
|
| 05/18/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Simple by BBVA is removing Bill Pay. As an online only bank this will cause great stress on customers to be able to pay bills electronically initiated by the bank. Many if not most banks have a bill pay service, it allows their customers to make payments to many billers from a single location.
Simple has had this Bill Pay service for a long time and removing it will leave many unable to pay their billers who may charge for initiating it from the biller side or they require a physically mailed check. Now Simple has started allowing checks to be written against the account, which was not possible before, but this will add burden and confusion to customers who have not done this prior.
Simple Bill Pay system is unique in the sense that once the transaction posts to the account a customer can add notes for tracking, spending from a goal/expense or categorize. All these things are built around Simples integrated website and budgeting tools. Removing Bill Pay creates a gap where customers can no longer see all in one place all the funds that will be leaving. Instead now it would be up to each biller when to pull the funds.
|
| 06/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
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|
Several days before the deadline I had attempted to submit my application and was running into technical issues. Every time I would hit my submit application button I would get a spinning wheel letting me know the submission was completely but it would never take me to a completion page.
I received marketing on the XXXX, XXXX, and XXXX of XXXX to complete my application and every time I tried to, I couldn't get it to complete.
As a last resort I contact Simple via XXXX and let them know that I was having them problem. I contacted Simple via XXXX at XXXX CST on XX/XX/15 and they were aware of the issue because they had a concise answer and recommended I remove or disable any browser extensions, which they responded an hour later ( XXXX CST ). Once I turned off my popup blocker, my application was submitted and approved instantly.
The problem I realized today was due to this technical difficulty that Simple was aware of I had not met the time deadline for the promotion although I had met all of the other requirements.I think a fair resolution would be to give me the {$400.00} for the promotion I had signed up for.
|
| 04/13/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I received an invalid transaction on my account. I contact the bank and vendor on the day the transaction showed in my bank account. I spoke with 3 different representatives at the bank. I provided the bank with all the information given to me by the merchant. The final representative was in the " card '' department stated that they were removing the transaction and I will not receive an overdraft fee. The next day I check my account and it has 3 overdraft fees and the invalid charge is still on my account. I contact my bank. The representative informed me there were no notes on my account indicating my call or complaint and there were no open disputes on my account for an invalid charge. I request a supervisor who informed me that they could do no more than their representative. I was then told all the charges will remain until up til 90 days. The supervisors are irrelevant and have no more authority than the representatives. There was no courtesy and I was basically lied to three different times. I received no assistance from the bank ; I was not awarded any temporary credit or charge removals for my inconvenience.
|
| 05/14/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have been a Simple Customer and was transferred to BBVA on XX/XX/XXXX. I did receive correspondence from simple throughout the process and some from BBVA saying it would be a seamless switch.
On XX/XX/XXXX, their system would not accept simple customers through the link they provided which left me without access to my savings accounts.
No customer service was provided on XX/XX/XXXX to help with this transition.
I called on XX/XX/XXXX and was told that customer service could not help me because I had started the switch on their app and the system was down.
I called back on XX/XX/XXXX and was told that the entire online system was down so I would need to call back.
I waited until the XXXX to call back hoping that in the week 's time they would have their system in order. I called and the lady I spoke with told me that she would have to get another dept. to call me back, I explained that I was on my lunch for 30 min and needed to take care of this before the weekend. she told me there was nothing she could do.
I have gone 7 days without having any access to my savings accounts with no clear end in sight.
|
| 09/05/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
XXXX XXXX XXXX had checking account XXXX with BBVA Compass Bank. He received a wire of {$1300.00} funds from an associate he has been having business with. He withdrew the funds for business purposes within 5 days of receipt. XXXX XXXX XXXX of the bank 's XXXX XXXX, telephone XXXX, option XXXX, then said a XXXX party, not identified, communicated to the bank that the funds in the wire received were his funds and not intended to be wired to XXXX XXXX XXXX account, cited above. XXXX XXXX XXXX then closed this account, stating " fraud '' had occurred in sending someone else 's funds to XXXX XXXX XXXX account, and refused to refund {$170.00} in the account at time of closure. She said she had the XXXX party not identified withdraw the funds. The {$170.00} was from a deposit of XXXX checks in XXXX XXXX XXXX name, not wired in funds. XXXX XXXX XXXX contends in this matter that the party committing the " fraud '' is the unidentified XXXX party who made the allegation that his funds were improperly wired to XXXX XXXX XXXX account. XXXX XXXX XXXX is asking for a refund of the {$170.00} in his account when it was closed.
|
| 03/21/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Through unfair business practices Compass bank has changed the life-time NO-FEE contractual terms of my business checking, and started charging monthly fees, all without my consent, and have completely failed to notify me of any changes whether by email or by paper mail or by phone. As a result the unauthorized fees caused my account balance to go down without my knowledge, which in turn caused NSF charges, generating improper funds for the bank. Upon finding out of the problem I immediately went to a Compass bank branch which suggested I call a phone number for assistance. I demanded to talk to a person who acknowledged that her bank did not notify me of changes to my account no-fee terms, but refused to resolve the issues. I demanded that Compass bank reverse all improper and unfair fees and charges, that Compass bank return my original fund and close my account at once. The lady Compass bank executive I talked to refused to close my account, stating that I must pay all the accumulative fees and charges first, and that those charges will continue accumulating indefinitely even while the account is in dispute.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021, BBVA shut down Simple, a banking service they owned. They did this at midnight on a weekend with no ability to set up your new BBVA account ahead of time and on the XXXX, their system completely failed converting Simple accounts to BBVA accounts, spitting out error after error locking out customers from their money.
They offered no communication or explanation beyond a few tweets and do not seem to be working to help their customers. Their XXXX mentions are littered with customers having this issue, all locked out of their accounts with no access to managing their money.
It is now midday XX/XX/2021, and I am completely locked out of my account. Theres no online support for this issue and the customer service phone line is consistently hanging up on people once someone answers. I have no access to my money, I have no way to close my account, I have no way to move money, and I have absolutely no support from BBVA or any idea how to resolve the issue. Their posted solution ( call the phone number ) does not connect me to a human being. Theres no one I can talk to for help resolving their issue.
|
| 02/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
On XX/XX/2019 I noticed funds had transferred from my checking account to my savings account which caused my account to go into the negative. Once I noticed the transaction which caused my account to go into the negative, I immediately transferred money from my savings account to my checking account to bring it back positive. Everything was fine until the next day, I confirmed I was still charged an overdraft fee. When I attempted to resolve the issue w/ a customer service representative with the bank, I was treated in an unfair and deceptive manner. What should have been a 5 minute call turned into 30 minutes as the representative was trying to have me pay half of the fee even though I brought my account into the positive and kept placing me on unnecessary holds. He refused to put a supervisor on the phone multiple times and continued to try and lecture me on why BBVA banks billing/fee practice were better than other banks. In the end he refused to end the call and wanted confirmation that what he did was ok. I felt the need to present this complaint as I hope no one else has to deal with what I had to today.
|
| 09/10/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
My scheduled payment of XXXX for the month of XX/XX/2020 was made XX/XX/2020 and I paid XXXX {$130.00} to the payment and the remainder to the principle with Compass bank, I have accelerated these payments over the last 6 months at the same bank, I received notice that I was 30 days late on my payment, I contacted the bank and got the complete run around shuffled around to several different people that I could barely understand, 2 days later my statement was corrected and they claim to be investigating the late entry? I am in the process of making a large purchase that I was approved for but later got declined due to a 47 point drop on my credit due to their mistake that they acknowledge, but they are moving slow on correcting this error saying I might have to wait until they report again in up to 30 days, I told them that incorrect information must be corrected in a timely fashion and not when they feel like it, after admitting they made a mistake someone should have expedited my case, I have 3 ticket numbers they gave me, XXXX, XXXX, XXXX, I spoke to a man named XXXX, and XXXX and 3-4 other associates
|
| 12/22/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I was sent a credit card in XXXX that I was told I applied for in XX/XX/XXXXfrom BBVA Compass. I am sent new debit cards very regularly so I assumed it was a debit card. I only realized it was a credit card when I received the statement in XXXX asking for a minimum payment. I called immediately to find out what happened. I canceled the card as soon as they explained the situation to me. I spent 4 hrs being transferred from one dept to the next over the next two days only to have nothing resolved. I explained that I want to pay the ballance but can not do so in the time frame they set up. I do not want to pay fees or interest. I am XXXX XXXX XXXX and have never had or wanted a credit card. My credit is very good and I 'm responsible with my money. I asked for some resolution in this matter but just kept being transferred to another dept over and over again. I 'm afraid this account will go into default resulting in a negative impact on my credit score. Please help any way you can. I feel the card was sent to me without me applying for it. It seems to me there is some deceptive practices being done.
|
| 09/07/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I opened a checking account on XXXX XXXX, 2016 with the Branch Manager, he offered me overdraft protection. He advised me that, the overdraft would cover changers if I did n't have the available funds in my account, and as long as I deposited the funds to cover the transaction I would not be charged any NSF fees. The morning of XXXX XXXX, 2016 I overdrew my account by {$10.00} getting gas at XXXX. That same day I made a cash deposited in my account of {$20.00} to cover the transaction from the morning of {$10.00}. My account reflected a positive balance of {$14.00}. The NSF charged for the transaction posted to my account two ( 2 ) days later and caused other transaction to be declined and more NSF Charges. I was unware due to the statements the branch manager advised me of when selling the Overdraft protection to me. I called Compass Bank to make a complaint and get this rectified on XXXX XXXX, 2016. I was told by rude agent that someone from the corporate office would be calling me back. I still yet to receive a call back and my account has not been corrected to date and more fees are occurring.
|
| 08/23/2016 |
Yes |
|
|
|
Web |
Older American |
|
I had {$11000.00}. transferred to my credit card with Compass Bank, as a credit overage. On XXXX XXXX, 2016 I requested {$10000.00}. be mailed to me. As of XX/XX/XXXX the money had not been revcd. I called & was told they would do something better and transferred it to my checking acct - ( approx. within 3 days ) - On XX/XX/XXXX still not recvd. Talked to a supervisor who was not very helpful as to my urgency, but said it would be in my acct the next day which would have been a Saturday, and I questioned that. Well today is Tuesday XX/XX/XXXX and the money is still not in my chck acct. I feel at this point they have made me incur some addtl charges on money I had to pay a worker ( {$56.00} ), ATM fee to XXXX ( XXXX ) to withdraw {$400.00} on XX/XX/XXXX, and a late fee on my water bill ( not yet known, but maybe about {$2.00}. I feel they should reimburse me for these expenses which were incurred to their not returning my money, and maybe even pay me interest same as they would have charged had it been a debit. Also some kind of reprimand so this does not happen to anyone else. Thank you very much.
|
| 01/23/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
This is a follow-up regarding the complaint XXXX submitted on XX/XX/2017 that I opened a checking account with BBVA Compass bank and did not receive the {$200.00} bonus even though I satisfied all the requirement.
In the response to the complaint, the bank confirmed that I have satisfied all the requirements except that " Unfortunately, during the review of your account, it was discovered that due to your Tax ID certification status, you are ineligible to receive the {$200.00} cash bonus. The California Colorado Sea of Blue Consumer Checking Offer flyer states that Any client whose tax status would require BBVA Compass to impose tax withholding of any sort will not be eligible for this bonus. '' However, the document attached clearly shown that I have certify under perjury with the bank at the time of account opening that I 'm U.S. person ( resident alien ) and not subject to an withholding. And as such, it seems that there is a mistake on BBVA Compass side in assigning wrong withholding status to me. Therefore, I should receive the {$200.00} bonus since I have satisfied all the requirement.
|
| 03/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I received a credit card from BBVA XX/XX/XXXX, around 1.5 years ago my cc was stolen and used. I disputed with BBVA several times about fraudulent use but they said that there was none and that I needed to pay or they would report me to the credit bureaus I did what they asked for my credit is very good and they have all the leverage to ruin it. I requested BBVA to close the acct over 1 year ago. I had been paying the closed acct for over 1 year from the same checking acct when I decided to pay off in full in XX/XX/XXXX when BBVA employee took down the wrong checking information and payment did not go through due to BBVA employee mistake. They called me several days later saying that I gave them the wrong acct and routing number which was going to cause acct to show late on my credit report even though I paid it off in full and paid it for over 1.5 years from the same checking acct that I gave them every month to make payments. BBVA has caused me hardship for I have been denied credit when I have had good credit this one 30 day late reporting on my credit has hurt me unfairly please help me.
|
| 12/13/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
This is somewhat of a continuation of a complaint about BBVA Compass Bank. Compass Bank had admitted to making errors and had apologized for them. They had retraced the amount supposedly owed from {$3300.00} down to {$1200.00} dollars. They admitted to taking a refund from the extended warranty and GAP policy. The extended warranty was {$2500.00} and the GAP was {$350.00} a total of {$2900.00} dollars. {$3300.00} minus {$2900.00} is {$420.00}. Compass Bank also did not included my monthly payment made in XXXX of 2017. Monthly payments were at {$270.00} dollars. So if I take the remaining {$420.00} minus {$270.00} that would be {$150.00} left as a remainder. Also in the recent past I had placed extra money onto the monthly payment. This paying above the regular monthly payment. So that being {$150.00} left of the remaining balance. Yet I will stress upon this again that Compass Bank did not return my prescription medication. Nor did they offer a refund, partial refund or any compensation of any kind. This medication 's cost greatly outweighs the remaining balance of {$150.00} by quite a bit.
|
| 05/05/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I financed a new vehicle in XXXX of 2021 through the dealer where BBVA underwrote and issued the loan to purchase the car. A BBVA Compass bill arrived in early XXXX for a normal payment of {$560.00} due on XX/XX/2021. The payoff quoted on that bill was {$36000.00}. I set up a payment from my bank XXXX XXXX XXXX to arrive on XX/XX/2021 for the full payoff amount : {$36000.00}. It arrived at XXXX on this date. XXXX did not " cash '' the check until the XX/XX/2021. XXXX then " returned '' the check on XX/XX/2021 for an undisclosed reason ( there were more than enough funds to satisfy the check ). On XX/XX/2021, I called XXXX to see what the issue was, and they stated that the payoff was not enough, so they did not honor the check. On XX/XX/2021, XXXX has called me attempting to " collect '' the outstanding payment for amounts owed from?????. There are no amounts owed according to the contract in place and the title is not being released. I am concerned that this will negatively affect my credit as they state I have a payment that is past due when the loan was paid in full Before the due date.
|
| 02/01/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
On XX/XX/2019 I filed a dispute for unauthorized ACH debits from XXXX. When speaking to the agent on the phone, I asked her to file a stop payment to avoid fees on the account. She refused to file the stop payment and claimed that they can only file stop payments if they know the dollar amounts of the ACH item. When I told her this was incorrect and that they can file stop payments by merchant name/Individual ID, she assured me there was no way.
Two days later and 18 NSF fees later, I received a credit for the dispute, but not the fees. Upon calling multiple times, I'm told I will receive a refund within 24-48 hours, however I still don't see the fees reimbursed and fees are still being added as of today.
After speaking to multiple representatives with the bank, I still don't have a reimbursement of the fees and they're just now freezing the account. The representative I just spoke with claimed that fees relating to disputes are not waived until the dispute is resolved, typically up to 45 days.
This bank policy breaks Reg E as fees relating to unauthorized charges need to be waived.
|
| 05/05/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Web |
|
|
I have an installment loan with the company BBVA, I made a payment on XX/XX/2021 and was told prior to the payment that I qualify for a loan modification to receive a lesser interest rate. The original interest rate for the loan was around 18 %. I agree to the modification and was told that I need to make three months of payments based on the new modification amount, In which idea. I was told that the three modification payments covered XXXX, XXXX, and XXXX. Once the modification was complete it in XX/XX/2021 I received my documents from BBVA stating that my first modification payment was due XX/XX/2021. I spoke to a representative and ask for a payment history on my account, I noticed that nine of the payments that were made prior to the modification all went towards interest none of the payments that I made and Full was applied to my principal balance. In addition BBVA told me even though I was modifying the loan and had made the three payments they had given me until the modification had been completed They would still report late payments to all creditors to ruin my credit history.
|
| 01/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2021 I submitted an international wire in the amount of {$5000.00} from my personal checking account at BBVA USA. All security information was previously verified by their Wire Department ; however, to this date funds have not been received by the recipient account nor returned to the checking account despite multiple pleas via phone calls. This bank operates like an outlaw organization in total disregard of customer relations. Whenever I attempted to find out about the wire using my calmer demeanor, they either put me on hold or simply hung up the phone in what appears to be an inconsequential behavior for those staff members involved.
I have been transferred multiple times to different alleged supervision levels but none are even willing to file a dispute report, which filing is also restricted online.
BBVA have been illegally holding funds meant for a time sensitive business transaction which I already missed, but I just need my monies back as soon as possible.
Amount of wire : {$5000.00} Date sent : XX/XX/2021 Destination : XXXX XXXX BBVA confirmation code : XXXX
|
| 03/25/2016 |
Yes |
|
|
|
Web |
|
|
I received an email for my BBVA Compass XXXX XXXX/XXXX/XXXX stating " Spend {$500.00} or {$1000.00} in qualifying online purchases and make XXXX Real-time Rewards Redemption through BBVA Wallet and receive XXXX or XXXX bonus points ( enough for {$25.00} or {$50.00} account credit ). This offer is only valid for online purchases with XXXX BBVA Wallet Real-time Rewards Redemption between XXXX XXXX and XXXX XXXX, XXXX. '' I made {$1000.00} of purchases during this time and never got the reward. In XXXX XXXX, I started getting in contact with customer service. After being bounced around several times, being told that I would get a call back and never would, and having to re-explain the issue to multiple reps, I finally got an answer. Unfortunately, I was told that I would not be receiving the bonus because I purchased " gift cards ''. Besides the fact that I did not purchase gift cards, nowhere in the email does the word " gift '' even appear, meaning that this kind of purchase was not excluded. As a result of this decision, I have lost XXXX rewards points which are worth {$50.00}.
|
| 02/28/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I pre qualified on my BBVA app for the clear points card a few months after joining this bank and was denied due to too many recent inquiries. First let me say I joined this bank only after a banker telling me that BBVA gives great loans/credit cards to people with a high fico score like me which intrigued men. In reference to the recent inquiries I had just applied for an auto loan so I had 8 recent hard pulls showing on my credit. I called to explain this to the credit analyst to which they told me that sometimes a hard pull will let them see the individual credit inquiries and that they would most likely approve me give my high income and credit score. I went through with the hard app, was asked to verify my ID and Address and then was told I was denied ... an hour BEFORE they pulled my credit. They didnt need to pull it if I was already denied. Now I have an additional hard pull for no reason. I believe BBVA is selective to whom they extend credit to ... regardless of how good their credit profile is. I could go on and on about how disappointed I am with joining this bank.
|
| 07/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XXXX, I opened an account in BBVA. I never received the debit car even though I requested it three times. On XX/XX/XXXX, I asked they send it directly to the bank so I could pick it up later because I was going to be out of the US for several weeks ; however, they never gave it to me. Starting on XX/XX/XXXX someone withdrew money from my account for an amount of {$6800.00} dollars, and I realized that until XX/XX/XXXX. I opened a dispute with BBVA, since I never received the debit card, for an investigation on who and how my money was stolen and I sent documents proving that I was not in the US at the time ; but the bank hasnt done any real investigation on the matter and they simply refuse to give me my money back. Since the beginning, this bank has continuously made mistakes because of their poor security and investigation processes and they wont own their mistakes. Ive had to open 5 different disputes and they are not interested in resolving the issue. Because I, being the victim, have been treated as the aggressor ; and it is a totally unfair and irresponsible conduct.
|
| 03/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
1. ) I tried to open up a checking account.
Relevant : I would like an account where I do not have to keep a minimum of {$1500.00} in the account just to avoid fees.
2. ) My application was rejected.
3. ) The reason was unstated, but it is presumably because I use a USPO Box for my address, and I live in my vehicle. Mail is undeliverable within a Vehicle.
4. ) I've had the exact same mailing address for many years, the same phone number for over two decades. Even when I resided in a nearby apartment building I used a PO Box because in CA rents can double overnight ; housing is very scare. People move a lot.
5. ) This address is accepted by Social Security, XXXX, my long-term credit cards, my car insurance, Registrar of Voters, three credit reporting agencies - with 40+ years of records available - XXXX , my paid cell phone company, all contracts ect.
6. ) I have a very good credit rating - XXXX with XXXX. - and have never been late on a bill. I pay off all of my balances each month.
7. ) Therefore I should not be denied the opportunity to open a checking account.
|
| 05/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
I opened an account with Simple Bank about a month ago. I transferred money in from another bank ( XXXX XXXX ) and my unemployment benefits dd into the account. for some reason, my account has been 'flagged ' and is 'under investigation '. I am single father and laid off. The money that is in the account is all i have to live on - i can not pay my rent, feed my family, or anything right now. All of my transactions are legitimate. Transfers are from national banks, Arkansas unemployment, the federal government, etc. Not only can i not speak to anyone - i am told that there is no eta until the 'investigation is complete '. 2 weeks of unemployment are being held by them. plus all the money i have in the world. they will not release MY FUNDS back to me or unfreeze the account.. THIS IS INSANE. I am no criminal - I am a XXXX XXXX, single father, with no way to feed my family. PLEASE HELP ME. they have literally put me in a desperate situation. I have done not a thing wrong and they have literally stolen my money. I HAVE NOBODY TO HELP ME - this is wrong and i need your help.
|
| 07/08/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
this IS MY ADDITIONAL COMMENT TO THE LAST BBPV COMPASS RESPONSE.
FIRST, COMPASS PROVIDED ME WITH A COPY OF THE XXXX XXXX XXXX DEP BOX CONTENTS IN WHICH COMPASS ITSELF DESCRIBED THE COMPLETE CONTENTS OF THE XXXX XXXX XXXX DEP BOX WHICH WAS OPENED BY XXXX XXXX XXXX NOT IN MY PRESENCE. COMPASS PROVIDES A LIST OF 13 ARTIFACTS THAT WERE IN THE BOX. THERE WAS NO CURRENCY LISTED AS BEING PART OF THE DEPOSIT BOX INVENTORY. COMPASS ORIGINALLY SAID THAT THEY SENT THE CONTENTS OF THEIR DEP BOX INVENTORY TO TEXAS UNCLAIMED PROPERTY BUT NEXT THEY SAID THEY SENT ONLY XXXX DOLLARS OF NON-EXISTENT CURRENCY AND RETAINED THE 13 ARTIFACTS IN THE DEP BOX LIST FOR THEIR OWN USE AND AND AT PRESENT CONTINUE TO HOLD THE 13 ITEMS IN THEIR POSSESSION. I AM ENTITLED TO HAVE POSSESSION OF ALL ITEMS IN THE CRACKED OPEN DEP BOX. IT IS THEREFORE REQUESTED THAT COMPASS SEND ME IMMEDIATELY BY CERTIFIED MAIL THE THIRTEEN ARTIFACTS LISTED IN THE DEP BOX INVENTORY WITH A NOTARIZED STATEMENT THAT THE MATERIAL THAT THEY ARE PROVIDING IS ALL THE MATERIAL RECEIVED FROM THE CRACKED OPEN DEPOSIT BOX XXXX.
|
| 05/28/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
BBVA is holding my money hostage. I opened up a Money Market with a {$100000.00} transfer of funds from a XXXX XXXX XXXX savings account. Nowhere in the account opening process did BBVA indicate that there would be any limitations on withdrawing or transferring the money out of the account. I've read and re-read the account disclosures, and there is no mention of limits on withdrawals or account transfers.
For the last five days, I've been trying to transfer much of that money back to my XXXX XXXX XXXX via ACH, Wire Transfer, Bill Pay, or a Cashiers Check. In the last few weeks, my wife and I have decided to purchase a new home, and we need {$90000.00} of that {$100000.00} as a deposit on the home.
Now BBVA says that there is no way for us to get the money OUT OF OUR OWN MONEY MARKET OR CHECKING ACCOUNTS. Except for a {$5000.00} transfer, which is both a daily and monthly limit. At this pace, it will be XX/XX/2020 before we can get the money we need for the new home, which of course is well beyond the closing date and causes us great financial harm and damage.
|
| 09/20/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have a HELOC with BBVA Compass Bank. This morning I phoned my branch to inquire as to why my automatic payment that was due on XXXX had not been taken out of my account. The person I spoke to could not answer my question and informed me that my branch did not have a manager. I called the main number to the bank and after being on hold for more than 20 minutes I spoke to a manager named XXXX # XXXX. He informed me that because I made a principle payment in XX/XX/XXXX, the bacnk takes that money and applies it to my XX/XX/XXXX payment and does not take out an automatic payment when one is due. That means that the bank continues to charge me interest for an additional month. In my opinion that is just plain stealing. I set this account up so that the payment would be taken out automatically and I could make additional payments when I could afford it. I have XXXX children in college and I work XXXX jobs just to try to stay ahead and then I find out that the bank is stealing from me and probabley XXXX other customers because no one told them how to avoid this issuer.
|
| 08/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
In XXXX I applied for refinancing on my home. I turned in all required documentation. The bank said that everything looked good. There were some discrepancies. They were taken care of. Now is when it went sour. The man handling the loan when on vacation for two weeks, nobody handled it. when he came back I had to make numerous trips to bank to find out the status he says everything looks good. Then I find out that they took him off the loan and turned it over to a lady in XXXX, XXXX..From then on I had no personal contact with anyone. Through the following months, I had to talk to five different persons? Seems like ever time they sent it to the underwriters, the underwriters would sent it back to them for additional information. This went on up til XX/XX/2018, when I get a call that my loan had been denied. They said that a document would be coming explaining why! The bank sent a document, but I could not open it. The bank said that they would mail and e-mail me again. Finally I got the letter with postage dated XX/XX/2018? And was then able to open the e-mail!!
|
| 05/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
BBVA Compass Bank initiated an unnecessary legal action, by a XXXX manager that resulted in outrageous legal bills that I had NO control over. I should mention that prior to this incedent, I was a BBVA Compass customer for over 10 years without XXXX blemish through XXXX of loans and mortgages. During the litigation process, the bank and its outside counsel conferred frequently and needlessly known full well that under the original loan documents, I, as the borrower, would be responsible for the legal bill. I firmly believe that this legal bill was extremely inflated and I was forced to pay the full amount of {$50000.00} when I paid off the loan. What is disturbing is that the bank refused to provide any documentation or copies of legal bill at closing, stating if the full amount was not paid, immediate foreclosure would be executed. I repeat, I was forced to pay {$50000.00} WITHOUT any copies of legal bill.
The bank claimed legal bill of {$50000.00}, My legal bill from an attorney I was forced to hire to defend this unnecessary action was less than {$14000.00}.
|
| 12/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
On XX/XX/19, a transaction for {$1000.00} was made to XXXX XXXX Firm. On XX/XX/19, the services were terminated since no services were provided and a refund was requested. On XX/XX/19, a debit card claim # XXXX was initiated with BBVA stating no service or merchandise had been provided by XXXX. On XX/XX/19, I provided BBVA with the supporting documentation requested at XXXX, XXXX and XXXX. The investigator called me back and said she was have her manager approve the dispute that afternoon. She apologized saying they didn't realize I was a BBVA employee. I would see the credit post to my account that night. On XX/XX/19, I followed up about the status with no reply or credit in my account. On XX/XX/19, I received a letter saying the claim was denied but I had a right to request copies of the documents which BBVA relied on in making their determination. On XX/XX/19, I requested the documents. I provided my email and mailing address for the documents. On XX/XX/19, I followed up on the status of the requested documents. To date, I have not received the documents.
|
| 04/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
For the past 5 months BBVA Compass Bank has been reporting that I was 30 days late with my XXXX monthly payment.
I spoke with customer service who promised me they would correct this but they never did, I also wrote BBVA addressing this issue and each time they never complied even though I showed proof that the account was never late. Although BBVA Compass was unable to show proof that the account was late when I requested the needed documentation pursuant to the fair credit reporting act, they refused to provide any proof that the account was 30 days late. I even spoke with a branch manager previouisly who assured me the derogatory information would be removed BBVA Compass Bank continued to report that I was late on XX/XX/2019. When I sent BBVA Compass Bank a final demand letter they sent me a response letter. The letter that BBVA Compass Bank sent informed me that due to my current credit scores they were closing out my XXXX line of credit.
This makes no sense as my credit score is higher now then it was when BBVA Compass Bank issued the line of credit.
|
| 11/28/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
I loaded $ XXXX into my BBVA Compass Bank Clearspend Card and the card was forgotten at the XXXX location.
My card was lost, and my money was fraudulently used. I immediately contacted Customer Service, and I have also provided a written Statement for Unauthorized Charges.
I was told to wait 10 business days, before I will receive Provisional Credit on my Account, which I have n't received.
Let me also point out that, the Cardholders Agreement states that " It may take up to 45-60 days to conduct its investigation on unauthorized transactions, but if by the 10th business days of receiving written Dispute Statement, and more time is needed, a Customer receives Provisional Credit, pending the determination of the Investigation ''.
I am just imploring this highly respected Financial Service to honor its words, as stated in the Cardholders Agreement.
Everytime I call to inquire about the investigation, its always a problem, as the representatives are rude, and have no update to provide. It makes me wonder why these Banks do things and we all keep quiet ...
|
| 03/21/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
On Wednesday XX/XX/2019 at XXXX XXXX. I received a response to my support message from " Simple Support Bot '' which said : " Hello XXXX, Last night, there was a credit that was posted to your account for a recent dispute that was filed, and then it was shortly debited back. We're sorry if this caused you any confusion.
This was due to an error within our systems that we are currently investigating and working to resolve as soon as possible.
Someone from our Disputes team will be reaching out to you soon with an update on your case via a support message.
Thanks for being a Simple customer.
-Simple Support '' When I contacted Simple Customer Service XX/XX/2019 to find out details of this banking errors which deposited and debited funds into my account the man I spoke to was very rude and refused my request for a call back speak with a manager or supervisor.
I feel this response from a " Simple support bot '' it's a misrepresentation and I would like to see the results of this detailed investigation into the error affected my account and my funds.
|
| 12/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Dear Financial Consumer Protection Bureau Representative, I am writing to inform you of a compliant about my checking account that I would like your organization to investigate with BBVA Compass. On XX/XX/2016, I was charged two overdrafts for a XXXX dollar debit for a XXXX charge, and for a XXXX dollar debit for another XXXX charge.
When you look at the 2nd picture that I have attached with this complaint, my balance before the XXXX dollar charge was XXXX on XX/XX/2016. And, my balance the before the XXXX dollar charge was XXXX. So, clearly, by looking at the 2nd image, I did not have insufficient funds for those two items, but, yet, the bank charged me two overdraft fees. Please see image 1.
Every other transaction after the XXXX dollar transaction was a debit card transaction, which should have stopped when my account reached a zero balance because I opted out of debit card authorizations, when there would be no money on my account. Yet, the bank allowed me, by mistake, to go over and then charged me two overdraft fees on those items mentioned above.
|
| 05/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I was looking for a photo search app on XXXX. They sent me to this app, and after a few clicks, they asked me to buy a year worth of services. They said it was a trial and I could cancel. I went to XXXX, and they had no cancel button. The charge was over XXXX dollars. I used my Simple account for the payment, but I had a XXXX balance, which I have been carrying for awhile now. I did not think they they would process they payment, and I had no money in the account to cover it. They usually will turn down payment requests. I was at the grocery store and they turned down a XXXX dollar overage for groceries, so I can't understand why they would process this payment. There was no pre authorization, They told me that the VISA company went down, and let this charge go thru. I submitted information and they told me it would be about 90 days before they had a resolution. They are still saying I am responsible for the bill. This is a bank account with no fees, and you can't overdraft. They will not remove this charge, and they are saying that I have to pay it.
|
| 01/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
O XX/XX/XXXX BBVA closed my business bank account. This account was charged off to the tune of {$140.00}. This amount was significantly lower than the more than {$500.00} in overdraft fees BBVA charged me and refused to remove. BBVA did this even after I pointed out that I had been double charged in some cases or these fees followed transactions as low as XXXX cents.
In other words their fees caused this account to spiral further into arrears even after I was making payments toward the balance of their fees.
They refused to remove any of them AND they also made it impossible to contact someone to escalate or dispute the manner in which these fees were charged. In any case, the account closed on the XX/XX/XXXX, however on XX/XX/XXXX a deposit in the amount of {$32.00} came into this account. Then on {$75.00} on XX/XX/XXXX and then {$50.00} on XX/XX/XXXX. This totals {$150.00}.
I have attempted to contact Charge Off & Collections multiple times at the numbers I have been given and i have never been able to contact anyone. Can someone ANYONE help?
|
| 04/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
Older American |
|
Two separate accounts in BBVA personal XXXX XXXX XXXX XXXX account # XXXX /Business account XXXX XXXX XXXX Account # XXXX Business account had a merchant debiting the account without any permission. Business account went into insuffient funds. BBVA said there was fraud on the business account .BBVA took money out of may personal account writing a credit check and depositing it in my business account, all money, {$12000.00} the business accounts insufficient funds including the bank fees totaled {$2100.00}. labeled as fraud .After my personal money was credited in the business account the bank, BBVA , paid the {$2100.00} and then " Force Debited '' the business account to zero, taking {$9800.00}. The bank did not have my permission to write a check out of my personal account and deposit it in the business account.. Before the account went into insufficient fund status, because of automatic debiting, I went to the BBVA bank branch and informed the branch manager, XXXX AZ ( XXXX XXXX XXXX.
See attached for more clarification information and dates.
|
| 07/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My company had a glitch with direct deposit, so I was issued a paper check. I have deposited several paper checks from this exact same payer before, the funds were all made available to me the next day. I deposited my paycheck, dated XX/XX/19 in the amount of {$2600.00} via mobile deposit. I was informed by the app that my funds would be available next day, as usual. I then received a message from the bank, informing me that my check would be held for 5 days ... no explanation why. I called Simple bank customer support and they were unable to help me, they were unable to stop the deposit process, deny the deposit, close the acount, anything. Every option they gave me involved waiting several days for processing. Both associates were cold, unhelpful and aloof. I asked to speak to someone with the ability to override this and stop my deposit, so that I could make alternate arrangements with my money. They don't allow their leadership to speak to customers and they give their associates incredibly limited abilities and resources to solve problems.
|
| 06/16/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
I have been banking with BBVA for about a year. There is a internal transfer every month from my checking to my savings it is never on the exact date. So I am left with a negative balance in my checking account. I then immediately deposit the money into my checking account to avoid an insufficient funds fee. However the next business day I always see a {$38.00} insufficient funds fee even though I have already deposited the money the day before. I usually contact the bank and get this issue rectified however today XX/XX/2021 I did call the call center spoke to a representative they informed me that this fee is correct and theres nothing that can be done. I then asked for a supervisor he rebuttal that the supervisor would provide the same information. I insisted on speaking to a supervisor he then informed me that the supervisor is not available that I will receive a call back not with a specific time frame. This is an ongoing issue that happens every month and I feel needs to be looked into. These are deceptive practices and unlawful commerce.
|
| 04/04/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
BBVA Compass Bank has changed my monthly mortgage amount every since loan origination. They estimated my property taxes based off of a parital year payment. When My monthly mortgage went down, I called them up and asked if there had been some mistake. I was assured that there was no mistake and that this was the correct amount for my mortgage escrow. 1 year later I had a {$10000.00} dollar shortage. The bank then blamed me for the mistake and I have been paying off the shortage over a spread of 5 years. Every year I have to submit new documents or the mortgage amount will go up ( which I have done every year ). I recently changed insurance providers and my premium is half of what it was. The bank removed the shortage spread ( even though I have a current shortage spread submitted to them in XX/XX/2016 ) and debited the new amount from my bank account. And so with a reduction with my insurance premium they have INCREASED my monthly payment, removed my shortage spread ( that I was alread approved for ) and debited the money from my bank account.
|
| 06/22/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I recently moved back to XXXX to start a new job. I wanted to open a local bank account here as I bank with a credit union in another town. I opened a checking account with BBVA Compass and have had it for 3 weeks with no issues. Yesterday I went to eat and my debit card was declined. After I called the bank to see why, I found my account had been frozen. They first said for debt then it turns out they ca n't tell me why and said I need to go to a branch and prove who I am. I did that in the afternoon as I have my full payroll going to this bank on Friday so needed this resolved thinking they have a mix up. I also have worked in the large banks for my than 10 years of my career as a consultant in IT and security so I know if their controls are messed up they can make these mistakes easy. This morning I 'm still not able to access my account and after another 45 minutes on the phone they can give me no reasons why my account has disappeared and what I will expect tomorrow with my pay. They told me to go back to a branch and give them more info.
|
| 05/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2021, I tried to cash a US Government Army retirement check and was denied cashing the check even though I had 12-13 times the amount of the check in my account blaming it on COVID even though the mask mandate was lifted. As a XXXX XXXX I don't see what COVID has to do with cashing a check. At that point I asked to closed both my checking and savings accounts, I withdrew all of my money and went to another bank opened 2 accounts the same day and they cashed my check with no questions. Then a few days later the branch manager called me and asked if I wanted to keep the account open until transactions cleared, I said fine, I did not authorize any further payments on anything. However, the payments continued. Now I have a slew of overdraft fees. Because I made a transfer to pay the overdraft fees and even the payments that I did not authorize, including the the latest overdraft bill, the bank refuses to close the accounts. I attempted calling the branch as well as their main customer service number and all refused to close the accounts.
|
| 10/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
Because I recently put my life savings investments into BBVA I decided to go with BBVA for a loan to purchase a new home. The escrow was supposed to close today, XXXX, but underwriting has completely dropped the ball and failed to process the documents. I just fount out I was never provided required paperwork. The processor quit her job so someone else has had to take over. Evidently it's just been sitting idle on an empty desk. It seems they are making me start over when I was told I was approved for the loan and they agreed to my closing escrow date of XXXX. The sellers have already vacated the home and let for a another state. It now appears I may loose the retirement home I am trying to purchase because they can not fund the purchase timely. The problems appear to be in their XXXX, Alabama, Office. My realtor and title officer have been working tirelessly trying to get some kind of answers, but no one cooperates. The Mortgage Officer/originator is XXXX XXXX, unfortunately he can not even get proper response from the company he works for.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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BBVA Compass bank shut down Simple Bank and stated to its customers that they would be transitioning all Simple accounts to BBVA accounts. Customers are told that account numbers would stay the same and the Simple debit cards would still work. It's been two days since the date of transition, XX/XX/2021, and I'm not able to access my old Simple account or create my online BBVA account. My debit card is not working and I have no access to my money because everyone who has a Simple accounts had their accounts locked by BBVA. BBVA had this transition planned for months. The ONLY correspondence from them has been ONE apology on their XXXX account. I found this by accident googling this issue. I don't have a XXXX account so how was I suppose to know anything that's going on? I couldn't even get an email explaining why I couldn't access my money,. When calling customer service their representatives pretend they can't hear you and hang up or you're put on hold and then your call just gets disconnected. At this point I'm sure it's considered theft.
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| 09/01/2020 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Company closed your account
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Web |
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I had an account with Simple.com who operates und BBVA USA. They sent a notice through their website, which does not forward to email, phone, text etc. IE NO COMMUNICATION WHATSOEVER unless I log into their portal on XXXX that they would be closing my account on XX/XX/21. I logged in today after late fees, and bounced checks not knowing my account had been closed. They now are telling me they will wait 3 weeks to mail me almost $ XXXX which is my entire funds ( I literally have no other money in any other bank or anywhere ). In the meantime my credit report will be impacted my bills will all be late. My child will lose her spot in daycare because I have no way to pay my daycare bills, and I risk eviction for non payment of rent because I have no way to pay my rent with all of my money being held XXXX by them.
They have provided no adequate notice of account closure, nor have the/do they have the intent to provide funds in a timely fashion.
Their response to my call and demand for funds within 24 hours is " theres not much we can do ''
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| 10/12/2020 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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Placed an order. The store cancelled it on XXXX XXXX because items were no longer in stock. Money was never refund in my account. Called store XXXX XXXX was told refund had processed to bank account. Made claim with simple bank on XXXX XXXX. Provided documentation return receipts to bank on XX/XX/XXXX. Its not fair I should wait 90 days when I provide proof and Im the consumer. The company didnt have to wait 90 days to draft anything from my account. I recently lost my mother and job in this pandemic. And am now XXXX XXXX XXXX and could use my money to get things that my family needs. This situation with this bank account has been the last straw and I now have to go to counseling to deal with XXXX XXXX and XXXX due to XXXX XXXX, which I have documentation from my doctors. This not the first instance where this bank havent processed my refund and expect me to wait 3 months time to get my money back. And thats not fair. Worst bank ever everything they do is slow and based on their time and is not in the best interest of the consumers.
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| 06/20/2017 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
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On XXXX the XXXX, went to the bank to deposit XXXX cash into the ATM in one of the drive thru lanes. I inserted my card and entered my pin number. Tapped deposit on the screen. Then inserted XXXX XXXX dollar bills. The screen displayed " Your cash has been confiscated ''. I was very frustrated due to the fact that there was nothing I could do about this right then. I am XXXX and on limited budget. The money I tried to deposit was a gift. I really needed this money. Anyway, I went to the branch that I use on XXXX the XXXX. The address is XXXX XXXX XXXX in XXXX, TX XXXX to report this. I reported to a lady named XXXX. I was given a reference number to keep up with the status of the investigation that was to take at least until XXXX the XXXX. I called several times. On XXXX the XXXX, I called and was told that the ATM was not over balanced and I was denied my money. This seems to be very frustrating to me. I would think that the cameras at the ATM could show me there depositing the money. This is no scam! I seriously need my money back!
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| 06/11/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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Today is Tuesday, XX/XX/2019. Over the past 12 hours my checking account with Simple ( simple.com ) has not been displaying any of the money in my accounts with the company. I've submitted a support ticket, but have so far received no response or resolution. Even if Simple were to offer an explanation, the effect of sudden disappearance of money from my account would be incredibly unnerving! My account balances should be around {$600.00} in checking and almost {$1000.00} in my emergency fund through Simple 's " Protected Goal '' feature. I've also noticed inconsistencies since yesterday evening when using Simple 's " Instant Transfer '' to receive money from a family member and their account seemed to be debited ( twice ) but no money appeared in mine. While BBVA Compass ( parent bank ) hopefully has the correct transaction logs on the backend, the displayed account totals and delayed transaction log are cause for serious concern and I am not sure I will be able to trust Simple again. These discrepancies are completely unacceptable.
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| 10/30/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Card opened as result of identity theft or fraud
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Web |
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BBVA Compass Bank allowed someone to open a XXXX debit card in my name, via on-line. I received the card in the mail with only my e-mail incorrect as I would have received something of a thank you for doing business with them which would have alerted me to stop use of the card right away.
When asking BBVA for verification of identity information provided to this bank, proving they were me, I was told they did not provide that information to anyone. Soooo, someone else can get a debit easily and fraudulently but the victim has no rights. Got it!!!! However on my SECOND call, ( in the US this time ) I was sent a fraud packet to complete. Problem ... .the information they asked for was everything but blood type which, if not legit, would give these people access to EVERYTHING. I do n't think so!!! They did stop the use of my card right away by putting a hold on it ; not sure if that means the card goes away. I believe not so I am using this government agency to stop this completely and with the addition of security of my information.
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| 02/05/2018 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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Hi there, I received an invitation from BBVA Compass to open a checking account betweenXX/XX/XXXXXX/XX/XXXX for a {$200.00} bonus after direct deposit within 60 days. I applied through the link provided by BBVA onXX/XX/XXXX, and had my first direct deposit from employer onXX/XX/XXXX. Multiple representatives from general customer care, marketing and underwriter department confirmed that I am eligible and would received the bonus beforeXX/XX/XXXX.
By today, XX/XX/XXXX, I still have not received the bonus, and the rep over the phone now found the excuse that the account was approved on XX/XX/XXXX regardless my submission on XX/XX/XXXX. The delay was due to the high volume of application and slow review process from BBVA. I was informed multiple times that as long as I submitted the application before the deadline, XX/XX/XXXX, i would be still eligible. Now BBVA tried to avoid its own obligation with this lame excuse. This is not the right way to do business. At this moment, I need to seek help from CFPB.
Thank you very much, XXXX
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| 02/12/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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I was in the process of refinancing my home, when the banker noticed that I had charges of a Credit Card from XXXX Compass Bank in the amount of {$8000.00}.
I had a business checking account with XXXX Compass Bank, but I closed it in approximately 15 years ago. I don't remember receiving a card, but I know I did not make any purchases using a card from XXXX Compass bank and I never received a statement from XXXX Compass about any purchases or an outstanding balance.
I have received many banks soliciting that I do get a credit card from them or that I was preapproved. I am not sure if XXXX Compass was one of the bankers who sent me a preapproved line of credit. Normally if I received a preapproved credit card, I just shred them without reading the details.
Unfortunately, I had to file for bankruptcy 10 years ago and XXXX Compass was not on the list, neither was it flagged by the Bankruptcy Court, so this all seems like someone opened an account in my name or it may have gone to another address and someone used it.
XXXX XXXX
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| 11/11/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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Our monthly mortgage payment increased due to a shortage in the escrow account. To keep our monthly mortgage payment the same as before there was an escrow shortage, we had inquired as to the amount to be paid ( additional escrow amount ) to maintain the same monthly payment ; the service representative undertook some research and gave us a figure which we were assured, that when paid, the monthly mortgage amount due would be the same as it was before the escrow shortage. The shortage was paid in full whilst talking with the service representative. Due to the timing of the payment ( XX/XX/2016 ), the XXXX payment would be a higher amount with the XXXX payment reverting back to the same amount prior to the escrow shortage. Unfortunately, the XXXX mortgage amount due is {$210.00} higher than the amount prior to the escrow shortage. I contacted BBVA Compass and discussed this at length with them and was told that the monthly payment could not be lowered any further even if I made an additional escrow payment to cover any shortage.
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| 10/10/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
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|
Web |
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On XX/XX/2018, my checking account with Simple bank was fraudulently debited {$1500.00}. I immediately called to report the transaction. In doing so I learned that Simple does not have a way for you to directly dispute items such as this. Instead, I was directed to contact them via email. I followed their directive, but have been unable to get a response from them. On Sunday, XX/XX/18, I was able to reach them by phone and spoke to a representative named XXXX. XXXX advised me to call the merchant to directly dispute as it would be faster. I did that ; however, they were unable to assist and referred me back to the bank. To date, I have not received a provisional credit while the investigation is in progress. I feel it unfair to me, the consumer, to have funds in limbo while waiting to hear by from a bank that has been unresponsive.
In the interim, I have read numerous online reviews and this, too, has happened to other consumers. I feel it is my right and responsibility to report such instances like this to protect others.
|
| 01/21/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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On XX/XX/2018, I was notified by BBVA Compass Bank via e-mail of a Fraud Alert concerning a transaction in the amount of {$420.00} attempted by XXXX XXXX XXXX XXXX XXXX. I called them immediately to let them know it was indeed a fraudulent transaction which prompted them to remove the account and send me a new Visa credit card. I was told an investigation would be opened that day ( XX/XX/2018 ) and I'd be notified via US Mail of the outcome. It's been more than three months and the issue still has not been resolved. The fraudulent charge keeps showing up on every new statement ( along with the interest ) and every time I call for an update I'm told the investigation is still in progress. I've called the Fraud Department number directly ( XXXX ) but after being on hold for more than 50 minutes each time, I just hang up. The incident # is XXXX. Per your website, BBVA Compass is REQUIRED to resolve these types of disputes within 90 days and they have failed to do so. Any assistance you can provide would be greatly appreciated.
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| 02/19/2020 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Deposits and withdrawals
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Web |
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I received my settlement check from the University of XXXX and deposited into my savings account on XX/XX/XXXX. At that time, the teller released {$200.00} and stated that {$4800.00} would be available XX/XX/XXXX and the remaining XXXX on XX/XX/XXXX. Today is XX/XX/XXXX and I went to the bank to meet with a banker regarding opening a checking account with some of the funds that should have been available. He stated that the back-end office put an additional hold and not only is the {$4800.00} not available but now I have to wait until XX/XX/XXXX to receive any of my money! The banker called XXXX XXXX ( who issued the check ) and they stated that the account of the issuer was good and had the funding available but the back still refused. I do not think that I should have no access to my money for this length of time when the university, lawyers from both sides of my case, and the issuing bank Can verify the check is valid and payable. At least XXXX should have been made available. I need assistance in resolving this issue.
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| 12/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
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Web |
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Over 56 hours ago I discovered that BBVA had put a block on my account while trying to process a transaction at a grocery store. I have spent many hours on the phone with their hold music and customer service reps who refuse to pass me off to management, refuse to offer solutions and put me back on hold for extended periods of time. I have been told that policies that currently will not be extended to me because they have the knowledge that I am fighting to recover my funds and close the account. I am fighting for every loophole to get my money back. The block was added to my account with no direction from me. Today I was told by CS that I was the one who put it on hold " maybe for security reasons '' he said to me. I did not in fact put my account on any kind of hold for any kind of reason. They have successfully removed the hold on my account but now refuse to let me withdrawal my monies and close the account. I have missed payments, accrued fees, among other things. This has cost my greatly financially and emotionally.
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| 12/25/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Didn't receive terms that were advertised
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Web |
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Complaint Description : XXXX $ new account checking and savings bonus under " summer blitz promotion 2020 '' has not yet been received. On XX/XX/2020 ; a new BBVA checking account and savings account package were opened in response to a " summer blitz promotion 2020 '' offer, whereby a XXXX $ bonus would be issued within 90 days after receiving direct deposits worth XXXX into the checking account, and an additional XXXX $ would be received after depositing and maintaining XXXX in the savings account. Both of these requirements have been completed : BBVA has been and is still receiving direct deposits since XX/XX/2020 ( the XXXX requirement was completed on XX/XX/XXXX ) and have received much more than the XXXX required, and the XXXX deposit into the savings was completed on XX/XX/2020, and its now well over 90 days. As such, BBVA is supposed to pay out the XXXX $ bonus to us. We contacted BBVA 2 weeks ago and spoke with customer service, however we just kept getting transferred between representatives with no resolution.
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| 09/16/2016 |
Yes |
- Bank account or service
- Other bank product/service
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- Making/receiving payments, sending money
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Web |
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BBVA Compass provides a service called XXXX. XXXX allows customers to send payments to others via their email account or phone number. On XXXX/XXXX/16 I sent a payment of XXXX to a friend. I was charged an additional XXXX fee. I called customer service on XXXX/XXXX/16 to inquire about this fee. I was told, after she consulted with a XXXX representative, that the fee was because of I chose next day payment. I explained that the website says NOTHING about a fee and that it needed to be reversed. I was told that because the fee was assessed by XXXX, and not BBVA, nothing could be done.
At this point I asked for a supervisor and told the customer service person that I would be submitting a complaint to CFPB because the Bank can not assess a fee, no matter how small, that is n't clear to the customer. This is not a fair practice. I was put on hold for about 10 more minutes. The same customer service person came back to the phone and informed me that 'management would refund the fee and investigate this issue with XXXX . '
|
| 11/25/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Closing your account
- Company closed your account
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|
Web |
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BBVA credit card closed my account due to overpayment in XX/XX/19 and neglected to pay back the credit balance of my credit card in the amount of {$1200.00}. The Client Solutions Department associate told me that BBVA already refunded the amount back in XX/XX/19 and gave me a trace number that is useless because I was not able to use that number to collect my refund with the third party bill payment system ( XXXX XXXX XXXX ) nor the financial institution ( XXXX ) of which BBVA sent the refund back to. I have tried to collect my refund from both XXXX and XXXX XXXX XXXX to no avail because both representatives told me that they do not recognize the trace number provided to me by BBVA and ask for a reference number that they can recognize instead.
Tried several times to contact the BBVA Client Solutions Department representative but has not received any response as of yet. It's been almost 3 months since the overpayment of my credit card and I have yet to receive my money back and that is why I'm filing a complaint.
|
| 02/15/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
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|
Web |
Servicemember |
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I opened this account on XX/XX/XXXX with the expectation of receiving a {$200.00} new account bonus.
The requirements were : -You must be a new BBVA Compass consumer checking customer who has not had a BBVA Compass consumer checking account open within the last 90 days or closed due to negative balance to be eligible for the bonus.
-Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account.
-The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above. The account must be open with a positive balance at the time the bonus is deposited.
On XX/XX/XXXX I received an direct deposit from my employer in my BBVA account in the amount of {$300.00} meeting the terms of this new account bonus. It has now been many more than 60 days, but my new account bonus has not posted.
|
| 09/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
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Web |
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BBVA has a call center in XXXX, which when I called asking for help with fees, impacted due to covid, the representative did not even know about CFPB, FDCPA. I am a XXXX XXXX XXXX employee. The bank is not educating their employees correctly, in order to misinform other XXXX customers, and charge them overdraft fees, thinking every XXXX is uneducated, and can not read terms and conditions. I have been out of work since XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX. At XXXX, we assist customers, returning fees. The bank even saw my stimulus deposit was not received until XX/XX/XXXX. The bank refused to assist me except with 2 overdraft fees. Overall, the bank is intentionally not educating its outsourced call center reps. I had to inform the rep about CFPB, since in XXXX, there is no banking system as organized as ours. The bank charges XXXX for {$1.00} transactions for stash ( less than {$5.00}, and I've called 3 times informing them I never signed up for stash ). I informed them, I'm on XXXX, receiving 70 % of my pay.
|
| 01/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
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Web |
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In XX/XX/XXXX BBVA sent me a threatening letter asking for my attorney information and that they were ceasing communication with me. When I called to ask why this letter was sent and why they needed my attorney they could not find time to answer that question. The previous month and previous CFBP complaints they acknowledged and credited back late fees they erroneously had charged me based on their customer service. Since then I have received multiple letters with no additional insight and most recently they decided to lower my credit limit and/or close the card based on unclear/loose reasoning that appears to be targeting me since I questioned their process and filed with you, the CFBP. Today, XX/XX/2020 they received my payment for XX/XX/XXXX that did have a due date of XX/XX/2020, without any grace period to receive the payment they charged {$39.00} late fee on XX/XX/2020. Again, they seem to be quick to charge and quick to provide poor service are red line target the clients they want to have on their books.
|
| 09/19/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/XXXX I made an online purchase and on XX/XX/XXXX I filed a dispute since I realized I fell victim to a scam. The scam totaled {$700.00} and was split across two transactions. I sent screenshots of chat, phone numbers, transaction ids, and everything I could. I didn't get an answer until XX/XX/19 when they told me " no error occurred '' and that " this matter is closed ''. They didn't provide reasoning why, any partial resolution, or anything. I waited 83 days for them to send me a short message basically saying sorry too bad. I want a full or partial charge back for this transaction. Online scams are very popular nowadays and all of the other banks I've used offer protection. I checked their XXXX and it's horrible. I wish I noticed it prior to setting up an account. I've tried numerous times to resolve this with calls or chats. If I call they say lets setup a chat. If I send a message in chat they don't respond for days and often respond emptily. This is the worst bank I've ever had ... no exaggeration.
|
| 09/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
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I initiated a wire transfer in late XX/XX/XXXX to ensure I had adequate balance to cover the upcoming rent. However, much to my chagrin, I find that everything that posted over the long holiday weekend was processed to my account on Tuesday, XX/XX/XXXX, with no logic on order of processing other than bank whimsy. I was hit with multiple {$38.00} NSF fees ( six at last count ), including two for charges which were under {$7.00} each, and for which I had a positive balance at the time of the transaction! Rather than processing the incoming wire in queue first ( which was initiated days before the transactions in question ), the bank processed every other debit to ensure they maximized their NSF " gains. '' I have been a customer for 21 years, and this is untenable. They have offered to reverse two of the fees, but I will not accept less than all of the fees being overturned. This is hugely unfair, and really lets me know what this bank thinks of its clients. Same as all banks, I guess ... .we 're all cash cows ...
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| 06/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
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Web |
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There is already a pending complaint regarding this transaction. The bank has assessed me yet another fee on top of the last fee I complained about - which should've never been assessed in the first place.
See the attached PDF. According to my balance history, when XXXX tried to debit {$64.00} on XX/XX/2018, my balance was XXXX.
Instead of allowing the debit to occur, the bank rejected it and then assessed a {$38.00} NSF fee.
I tried to resolve this with the bank directly and they claimed I'd already received two " courtesy '' refund of bank fees..
The problem is those fees were caused by a transaction I didn't approve, and subsequently disputed. Thus, those were not " courtesy '' refunds. They were necessary. And when that dispute is completed, I anticipate getting back 2 more {$35.00} overdraft fees from BBVA.
But regarding this particular complaint, per the attached, you can see the bank assessed yet another {$38.00} NSF fee on top of the first one, which should've never happened in the first place.
|
| 06/06/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I was due to have one overdraft fee on my account, the financial institution rearranged my transactions retroactively to apply additional NSF fees. Calling to have the issue resolved helped with the first fees mentioned, however, two additional fees of {$38.00} were applied to my account. All agents and representatives advised their policy allows for two fee reversals per year. I immediately opted out of overdraft, but still remain in the negative about 3.5 hours of my hard earned labor due to this financial institutions consumer harming business practices. The file below shows reasonably the fees were legitimate, however, after contacting ALL the merchants affected, I was advised that the charge they're showing was FULLY debited from my account two days prior to this, meaning that BBVA restructured the transactions to maximize the amount of fees on my account. I have spent 14 hours on the phone between my bank, merchants, and this seems to be the final option to resolve this issue caused by predatory banking.
|
| 10/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
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|
I began with {$100.00} in BBVA savings and {$0.00} in checking. I transferred the {$100.00} from savings to checking on XX/XX/19 and my " available balance '' and " posted balance '' for the checking account instantly showed {$100.00}. Seeing that the funds were available, I then initiated a {$100.00} withdrawal using my XXXX brokerage account for the next day.
On XXXX/XXXX/19, I was charged a {$38.00} " NSF '' fee by BBVA : " INSUFFICIENT FUNDS-RETURNED ITEM ''. I sent an inquiry about the fee saying that the funds were shown to be available but my request for a refund was denied. I sent another message about the misleading " available balance '' and " posted balance '' shown on the site but the representative did not provide an answer for my situation.
On XXXX/XXXX/19, I transferred {$20.00} from checking to savings and back to verify that the transfers are instant. The " available '' and " posted '' balances are updated immediately and there no indication that the transaction is pending or not complete.
|
| 08/31/2016 |
Yes |
|
- Advertising and marketing
|
|
Web |
|
|
Dear Sir/Mdm, I am writing regarding the BBVA recent XXXX points promotion. According to BBVA offer, " The promotion will end at XXXX XXXX on XXXX XXXX, 2016. '' I made XXXX transactions - all are around two weeks of the XXXX finals. I was supposed to get XXXX points for these purchase. However, I was told by BBVA customer service that " Even though you purchased the items on the evening of XXXX XXXX, the purchases did not got thru the system until after XXXX XXXX. '' XXXX * XXXX {$4.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX * XXXX {$6.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX {$970.00} XXXX/XXXX/2016 Posting an offer, promoting the company, and then rejecting to honor the offer, BBVA is misleading customers into doing business with them. I hope your agency can help correct such fraudulent practices.
Thank you very much for your help.
Best regards, XXXX XXXX
|
| 09/28/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I have had this problem with BBVA Compass on more than one occasion. My most recent experience is with a transaction on XX/XX/18 for {$410.00}. It was deducted from my available balance on the XXXX with a positive balance. It was as the bank says a hard hit on the XXXX leaving an available balance, and I was still charged on overdraft fee of {$38.00} which in turn caused additional items to hit and be charged fee 's as well. The banks provides an app which they suggest you use in order to keep track of your balance. What they neglect to tell you is even though on their app it shows you have an available balance which every transaction is immediately deducted from, the actual charge is not really deducted from your account until it paid. So they give you a tool to make sure you know how much money you have and then allow you to spend that money. What they don't tell you is it's NOT they way they keep track of your available balance, which in turn allows them to access fee 's for using the tools they provide.
|
| 10/13/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
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BBVA Compass - I have called them XXXX times in last XXXX mo 's to get my payments to them on time. They start then stop sending me paper statements. They do not post my payments as I instruct them too. Their customer service is horrible with long phone wait times, disconnects, and lying to me about submitting my requests. I am sending in additional money to pay this XXXX yr. note off faster. They refuse to refinance me at lower rates, due to a XXXX year old bankruptcy, They put my loan in there bankruptcy dept. Which it never should have been. I can not determine if the additional principal I send them is being applied. I can not get there representatives to explain it to me as well. Every month it is a different problem. Now they say there is a XXXX $ fee for submitting payment over the phone.
When I complained - they said " oh your right - there is no charge ''. I have XXXX years to go on this loan, but do n't know what I owe or when it is being corrected as far as the Additional principal is concerned.
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| 05/30/2018 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Overdrafts and overdraft fees
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Web |
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I recently opened a checking account with BBVA Compass. Originally I opted in for overdraft protection until I realized that the fees were being assessed though an overdraft was not processed. I spoke with a supervisor on XX/XX/XXXX and as he credited me a credit for over draft protection and I agreed to opt out of overdraft protection. On XX/XX/, I transferred {$35.00} to my checking account to cover a transaction that I was about to make. My transaction went through. I was charged a XXXX fee. When the funds were in my account. My account is a XXXX because I have been charged {$38.00} 3 times. 1 for my purchase on XX/XX/ and 2 additional of for XXXX and XXXX. If I would not have been charged {$110.00} ( 3 XXXXX ), I would have XXXX in my account. In addition, on XX/XX/XXXX I agreed to opt out of overdraft protection due to the fees. The representative advised that computer automatically assess the fees to the account. BBVA Compass need to fix their system. This is an unfair and deceptive act and practice.
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| 11/21/2017 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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I opened a checking account with XXXX XXXX XXXX at XXXX XXXX on XX/XX/XXXX with {$200.00} bonus offer. The offer term stated that I need to " Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account. '' and " The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above. ".
On XX/XX/XXXX, I had an incoming direct deposit for more than {$200.00} to the account. However, after 60 days from that I still did not receive any bonus. I called ( XXXX ) XXXX ( BBVA Customer representative number ) on XX/XX/XXXX and was told to wait. On XX/XX/XXXX, I called again and was told that I have already satisfied all requirements but there was some problem with the system, and I will receive the {$200.00} bonus by XX/XX/XXXX. However, I still have not receive the bonus yet.
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| 03/23/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
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- Account opening, closing, or management
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Web |
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Read the fine print. CD came due and I missed the due date. Starting calling service number but put on hold for extended period of time. Finally went to bank in person after being unable to contact bank by phone. CD automatically renews for 18 months if you do not contact them which is fine but the interest rate is .25 percent and a penalty withdrawal of XXXX plus XXXX % of the amount. Which in my case would be approx. {$4500.00}. I would think to be fair the interest rate should be at least equal to previous rate and not such a low rate dertermined by the bank. I ask for either waving withdrawal penalty or matching the origional rate. Bank manager said they would check and call me. Never got a call. Contacted band and was told it had been longer than 30 days and their legal department determined that is was locked in at the low rate. Ca n't believe CFPB would ever let a bank write a contract like this. So one sided, puts the consumer at a complete disatvantage. The CD is with BBVA Compass bank in XXXX Az.
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| 05/11/2021 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Problem accessing account
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Web |
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I was a customer of Simple bank. We were supposed to transition to Simple 's parent BBVA on XX/XX/XXXX. BBVA was supposed to transition all Simple customers to its online and mobile platform, however the transition has been a failure. I was not able to gain online or mobile access to my account on XXXX and as of XX/XX/10 still have not been able to access my account. This is shared account that my wife and I own with a balance of around $ XXXX including checkings and savings ( I can't confirm the exact balance because I can't access my account ). I've been trying to reach BBVA 's customer help line since XX/XX/XXXX however, however I've been unsuccessful at getting help. When I call I get placed on hold and after waiting for 30 to 40 minutes, my call is dropped. BBVA has not emailed me regarding the issues its encountering with the transition, I've had to check their twitter account to stay up to date. My wife and I are in the middle of purchasing a home and require real-time access to our bank accounts.
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| 12/15/2020 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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On XX/XX/XXXX I purchased an item from XXXX in the amount of XXXX including expedited shipping. The purchase never arrived. I emailed company on XX/XX/XXXX and XX/XX/XXXX with no response. I then attempted to dispute the charge with Simple XXXX on XX/XX/XXXX. I have done everything humanly possible to get a credit from Simple ; emailed them multiple times with supporting documents, used XXXX and XXXX, and multiple calls have been a wait time of over two hours. According to their timeline, they have still not begun the investigation process despite their claims of good faith temporary credit. My problem is with this bank as I have had multiple problems including a 5 business day hold on the federal stimulus check amongst others. I have been attempting to get in touch with them in one way or another and they have not been to look at the problem despite their saying they contact you after they receive the dispute. Its been two weeks since I filled this dispute and a month of being without my money or item.
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| 05/16/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Problem with rewards from credit card
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Web |
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Good afternoon, On XX/XX/2019, I received an email from BBVA Compass Bank regarding my credit card rewards account. It stated that if I spent {$2500.00} in new purchases between XX/XX/2019 and XX/XX/2019 that I would receive XXXX bonus points. I enrolled in the offer and made the required purchases.
I have never received the XXXX bonus points. I submitted an email through the bank 's online banking service to customer service. A representative replied that she could not help with reward points, that I needed to call a separate department. I replied that this was insane, and that customer service should be able to provide Customer Service. The representative again replied that I needed to call another department.
I called the number provided. Guess what? The rewards department stated that they could not assist with this issue and they would forward it to another department. Does this sound familiar?
The customer service at this bank is terrible. I want my XXXX bonus points as stated in the offier.
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| 04/29/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
Servicemember |
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On XX/XX/20, I went to the drive thru for BBVA Compass Bank in XXXX XXXX, CO. I asked for a copy of my checking account statement, but the teller and the branch manager refused. The falsely stated that their system was down and that it could not be rebooted because it was a nationwide outage. After checking in the internet I found no such outages nationwide for BBVA Compass Bank. There is a order in place in this state for banks to remain closed due to COVID-19. So I was not able to go inside the bank to request this information. This is the second time that this bank has refused to provide me with a copy of my bank statement during the pandemic. It is always with the same excuse that their machines are either slow or down. I believe they are stealing my stimulus money, or other XXXX funds from my account and are trying to cover up the fact by not allowing me to see my statement. They have also been unlawfully sharing my personal bank information with other persons ( XXXX females ) without my consent.
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| 10/26/2017 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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Sunday XXXX XXXX XXXX we noticed that {$5000.00} had been charged to our checking account at, BBVA Compass Bank, 2 days earlier. The Bank has no fraud department to report to weekends. Monday XXXX XXXX we went to the banks branch office and reported the fraud. They told us they did not handle such things! Instead they contacted the head office fraud department and we had to wait for 1 hour before anyone answered. Finally the fraudulent activity on our checking account was reported, the account itself closed and we opened a new account. At that time we asked when the we would have our money back in order to pay our upcoming bills. We were told when the investigation was done and that could take up to 10 business days. After 10 business days we contacted the fraud department again and we were told it can take up to 90 days or more. We know under Regulation E, the bank has to reimburse us in ten days but obviously they refuse with no further explanation. We have been clients with the bank for 12 years.
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| 11/01/2018 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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Opened a checking account on XX/XX/18 under an advertising pretense that I would receive a {$100.00} bonus after I made a Bill Payment through the checking account within 60 days of opening an account. During the application process, there was a notification that said " {$100.00} Bonus Promo Applied. '' After I completed the qualifying activity, I contacted the back to inquire about Promotional payout through a secure message on XX/XX/18. I was told at that time that I would have to wait 90 days for the payout. After 90 days, I contacted the bank again on XX/XX/18 and was told that my account was not qualified for the promotional bonus and that I had opened the wrong type of checking account. This was clearly a bait and switch operation as I had received a notification that the promotional bonus was applied during the application process. I also know of others who had opened the same exact type of checking account through the same offer and they DID receive the {$100.00} bonus payout as promised.
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| 03/09/2020 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX, ME XXXX XX/XX/XXXX BBVA USA Bancshares , Inc . d/b/a BBVA USA XXXX XXXX XXXX XXXX XXXX, AL XXXX CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, DC XXXX Demand Notice in re : Promotional Offer Checking account ending in -XXXX and Savings account ending in -XXXX To Whom It May Concern : On XX/XX/XXXX, I opened the above-captioned accounts at BBVA USA ( the Bank ) online at bbvausa.com in response to a {$250.00} promotional offer.
On XX/XX/XXXX, I met the promotion requirements. The bonus did not post.
I contacted the Bank via secure message on XX/XX/XXXX to resolve this issue and was told I would be contacted within 5-7 business days. I was not contacted within the promised timeframe and the bonus still has not posted.
I respectfully demand that the Bank pay the advertised offer of {$250.00}.
Else this matter will proceed to arbitration with all costs borne by the Bank pursuant to the Consumer Deposit Account Agreement.
Sincerely, XXXX XXXX
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| 08/04/2016 |
Yes |
- Bank account or service
- Checking account
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- Problems caused by my funds being low
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Web |
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XXXX was authorized on XX/XX/XXXX for XXXX XXXX on XXXX, it was a one time charge, and when it was processed there were ample funds to cover this charge. I see that it 's now showing up on XX/XX/XXXX, well past the posting date causing an invalid {$38.00} NSF fee. I request that this overdraft fee be removed. Furthermore, an XXXX charge for less than one dollar is completely ridiculous. Per the terms on overdraft, The NSF charges described above are applied for processing items presented for payment against insufficient funds ( NSF ) with a maximum of XXXX charges per day. This payment was presented on XX/XX/XXXX, therefore the NSF is invalid.
In XXXX 2016, I filed a complaint against this company because I thought that as long as my posted ( Cleared ) balance did n't drop NSF than I would n't get charged a fee. However, what they sent CFPB and me, it 's based on when the card is swiped, not the posted balance. Now after a conversation with them, they are changing and sending me a fee for this.
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| 09/18/2018 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
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Paid my credit card payment through compass and didnt have the money to cover it so got sent back. No one notified me or told me. And they kept trying to put it through all month charging me XXXX $ every time. They tried to say I didnt have money in the bank so I asked if deposits go on before withdrawals. I was told yes. Then wen I showed them the withdrawal went through at XXXX am and I got my paycheck at XXXX and deposited it, thats wen they change their mind and say no this particular withdrawal is instant even tho it never has been instant for a whole year until I showed them wat they said wasnt correct. So they just change their minds everytime you prove that they are lying. Isnt that convenient. Always a reason how theyre right and the customer is wrong. That way they can steal money from on anyone anytime they want. This needs to be stopped and compass board of directors needs to be locked up with a life sentence since theyve been stealing from Americans since they came into existence.
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| 10/12/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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Id like to take issue with BBVA bank on their over draft fee policies. On XXXX XXXX XXXX I had {$44.00} in my account, I made a purchase of {$10.00}. On the XXXX I had {$33.00} and made a purchase of {$10.00}. On XXXX/XXXX/XXXX I made a purchase of {$7.00} bringing my account to {$26.00} but had a pending transaction of {$62.00} which would bring my account to - {$35.00} and an added {$38.00} for overages. Logically the transactions would be processed in the order made regardless of my {$62.00} pending transaction however I was charged overdraft fees 4x.
I spoke with a representative at BBVA in their disputes dept on XXXX/XXXX/XXXX at approx XXXX est, and they said that the account had the pending {$62.00} dollar charge and because my balance was less than {$62.00} I had $ XXXX in my account at the time the first transactions were made which means that I would be charged {$110.00} in overdraft fees. I believe that this bank deliberately reorders transactions in order to jack up overage fees!
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| 03/28/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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On XX/XX/2020, I ended the day with an available balance of {$1000.00} in my checking account On XX/XX/2020, I made a payment of {$1000.00} to pay my credit card On XX/XX/2020, I was charged a Non-Sufficient Fund fee of {$38.00}. When I called in to inquire about this fee, I was told that a hold was put on my check deposit so even though the display balance was {$1000.00}, my actual balance was only {$500.00}. The agent offered to waive the fee and I accepted. I confirmed that this time my available balance was the full amount {$1000.00} On XX/XX/2020, I tried to re-make the same payment of {$1000.00} to my credit card. I double checked that both my available balance and my posted balance was {$1000.00}. After I made the payment, the balance dropped to XXXX On XX/XX/2020, I was again charged a Non-Sufficient Fund fee of {$38.00}. BBVA seems to engage in deceptive practices of charge NSF fee when not applicable, or purposely hides the true balance of an account so customer would incur NSF fee.
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| 02/28/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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On XX/XX/2020, I ended the day with an available balance of {$1000.00} in my checking account On XX/XX/2020, I made a payment of {$1000.00} to pay my credit card On XX/XX/2020, I was charged a Non-Sufficient Fund fee of {$38.00}. When I called in to inquire about this fee, I was told that a hold was put on my check deposit so even though the display balance was {$1000.00}, my actual balance was only {$500.00}. The agent offered to waive the fee and I accepted. I confirmed that this time my available balance was the full amount {$1000.00} On XX/XX/2020, I tried to re-make the same payment of {$1000.00} to my credit card. I double checked that both my available balance and my posted balance was {$1000.00}. After I made the payment, the balance dropped to XXXX On XX/XX/2020, I was again charged a Non-Sufficient Fund fee of {$38.00}. BBVA seems to engage in deceptive practices of charge NSF fee when not applicable, or purposely hides the true balance of an account so customer would incur NSF fee.
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| 06/30/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On Saturday XXXX I initiated an international wire from my BBVA account for {$2000.00}. On Monday I received an e-mail saying " For the security of you and your account, further due diligence must be completed prior to processing this payment. We have attempted to contact you by phone ending in * [ XXXX ] but were unsuccessful. '' This e-mail came BEFORE the call as I was accessible to my phone and computer all day.
I proceed to call BBVA as indicated " Please call BBVA XXXX XXXX XXXX at XXXX XXXX XXXX or XXXX XXXX XXXX ( XXXXXXXX XXXX to XXXXXXXX XXXX CST Monday- Friday ) within the next 3 business days in order to release these funds. '' I was on the phone on hold for over an hour. Then, I e-mailed them. Nobody answered.
Nobody answered Tuesday.
Nobody answered Wednesday.
The funds are still on hold and obivously there is nobody working in this " Fraud Department ''. However, my FUNDS ARE STILL UNAVAILABLE TO ME and the transaction is recorded in my account as transaction activity.
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| 06/19/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
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Web |
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In XX/XX/XXXX, I closed all of my accounts with BBVA Compass, including a credit card, checking, and savings accounts, thus completely terminating my relationship with the bank. Shortly thereafter, I received a service email pertaining to the credit card account that I had closed. I contacted the bank to confirm all my accounts were closed, and to ask why they were still sending me servicing communications. I was told all of my accounts were closed, and that I would not receive any more communication from the bank. On XX/XX/XXXX and XX/XX/XXXX, I again received servicing emails from the bank at this address XXXX. I can not opt-out of these emails because they are servicing communications that do not have the option to opt-out. Given that my relationship with the bank has been terminated for over 2 years, I think its inappropriate for them to retain my email address and continue to contact me regarding my closed accounts because this creates the perception that the accounts are still open.
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| 09/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We mail our check to BBVA for our mortgage. We made the mistake of writing the correct amount of our payment in the numeric box but accidentally did not write in long form the correct amount. We were contacted my bbva and we immediately send a check for the difference. We were then contacted later saying the account is past due. The rep checked i to the payment and saw it was applied to principle. The rep stated they would fix it and we also gave them a check by phone for the difference since it had not been received. About a week later we were called saying the account is past due. We explained the concern and the rep said they see everything and to disregard the call And that they would send a letter saying it is taken care of. Now today I received a call saying my account is 34 days past due and again they ate trying to collect from me. I asked to speak with a supervisor and none were available. This company obviously is mishandling money and hurting my credit bu doing so. Please help!
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| 05/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
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Web |
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BBVA acquired Simple and transferred accounts on XX/XX/2021. I had 3 accounts with Simple and through today, XX/XX/XXXX, I still have not been able to gain access to my account.
BBVA very publicly failed to transfer accounts : https : XXXX I have tried multiple times to get access to my accounts. Today, XX/XX/XXXX, BBVA emailed me about how they want to gain my trust : BBVA wants to build your confidence in us.
We know some of you have had issues with your login and we apologize for your experience. Thats why, for a limited time, we are waiving many fees. In this email, we'll show you how to avoid certain fees after the waivers expire.
I called the number they provided and the BBVA representative said that all computer systems are down and they are unable to access any account information. How is this level of incompetence allowed at a regulated institution?
My confidence in them is destroyed. I will be leaving as soon as possible. Good luck to XXXX on their proposed acquisition.
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| 11/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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XX/XX/2020, I requested a wired Transfer of {$40000.00} from my Bank in XXXX ( XXXX XXXX ) to be deposit in my bank account that I have with Simple ( BBVA USA ) here in the US. My bank in XXXX confirm that the transfer was completed on their end, to this day XX/XX/2020, I have not received the money. I have called multiple times my bank ( Simple ) regarding this issue and also email them all the information that the Bank in XXXX gave me. Each time I spoke with an agent over the phone, they keep requesting me a 15 digits number so they can trace this fund. But my bank in XXXX did send me a list of all the details they have. For weeks now I have been calling my back in XXXX to make sure the money did not go back into my account, but they told me that no fund came back and to check with my back in the US. I have been late on a lot of my bills and I find myself in a hard situation, I hope to have more clarity about where the fund is.
My bank is with Simple but the parent company is BBVA USA
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| 03/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
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|
Web |
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I opened an account with BBVA on XX/XX/17. I completed my application on that day, but was approved at a later day. BBVA was running a promotion for setting up an account with a direct deposit of {$300.00} or more. I completed the direct deposit and waited the allotted time. My bonus has not been paid. I have called BBVA multiple times and they always say they will look into it but I have never been called back. I was eventually told I opened the wrong account, but after that call I went and looked at my application and it was for the correct account for out of state applications. I emailed multiple times and after weeks I get a reply that the account was opened after XX/XX/17 even though I completed my application on the date. I then email again showing that my application was completed on that date. I get a response a week later to call in again. I call in again and get told it will be looked into again.
Still no follow up. I just want this properly handled and the promotion applied.
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| 01/07/2016 |
Yes |
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Web |
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This bank has no issue placing hard inquiries on my credit report but keep sending me letter saying they ca n't verify me. I have mailed twice to the fraud specialist that they give people in customer service when they receive this letter and she has not once e-mailed, mailed, or called me! No one in customer service has ever allowed me to verify anything, send in documents, nothing and my XXXX credit report is up to date and verified and monitored by me daily!
I have also made XXXX complaints to your office and each time the bank has wrote in response to you that they think my identity has been stolen and that is why they have denied my application. That seems interesting since the information on the application matches my credit report, I 'm calling saying it 's me applying, I 'm offering to send in verification, and I have filed XXXX Consumer Financial Protection complaints that they are not fairly processing my application and yet they give you the same XXXX answers they provide me.
|
| 08/06/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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On XX/XX/XXXX there was an unauthorized charge of {$2900.00} on my debit card. I filed a dispute with the bank, had to continually follow up with them in order to get any feedback, and then was told that they were closing my dispute because they werent sure how to charge back to the vendor. I responded and told her she had to simply state that I didnt authorize this transaction. I then also asked for them to provide me a copy of the transaction to see who signed it- they couldnt. Initially the dispute was to be reopened when I gave them a reason to charge back- however it would not show open in my checking account online ledger in order to do redisoutw. Today I was told they closed the dispute and I cant re submit a dispute. I would like to know how they investigated this manner when I did not sign any receipt nor even authorize this transaction! They took nearly {$3000.00} from me that I need in order to provide for my daughters back to school items and other necessities. Please help!!
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
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Web |
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I was a Simple Banking customer. Simple closed up and was to be transitioned to their parent company, BBVA USA on XX/XX/2021. Immediately there were significant errors when attempting to enroll. Attempts at contacting customer service were futile as wait times were in excess of an hour. Then, the following day on XX/XX/XXXX BBVA stated they would have their customer service open on Sunday ; however, when I, along with thousands of other people, called customer service ( XXXX ) someone would immediately pick up, act like they couldn't hear you, then hang up. I tried twice from the same phone, then I got a second phone and customer service wouldn't even answer, it would just hang up. At this time, I have no access to manage my money, BBVA customer service is not operational, and there is no solution to this problem for an unknown thousands of people. There are hundreds of complaints and the XXXX threads reference these complaints are numerous concerning the problems with this transition.
|
| 05/22/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
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I disputed a transaction for {$76.00} with my bank, BBVA Compass, last Friday - XX/XX/2018.
I've sent in two online messages since then regarding fees this transaction caused - and no one has responded. The transaction caused several others to return / bounce - and for each, I received a $ XXXX/overdraft fee.
I just called in to customer service to find out the status of the dispute and the provisional credit to my account - and the agent I spoke with claimed to see no pending disputes on my account.
He transferred me to the disputes department, and miraculously, the agent I spoke with claimed to be unable to hear me. Apparently my line had started chopping up all of a sudden - despite being in the same spot I was when I spoke with the agent before her.
Since there's clearly no intention on BBVA 's end to get this resolved, I'll handle it this way instead.
I need a credit to my account for the {$76.00} disputed charge as well as the four {$38.00} fees the transaction caused.
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| 05/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
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We contacted our bank which our home loan is through to let them know about our situation change- going from 2 sources of income, to only one. ( I had gotten laid off from my job, then I got very sick and was in out of hospitals ). After HOURS of going to different branches trying to make a mortgage payment, only to be told we dont know why we cant process your payment only to get returned check fees and no one returning our calls, I made myself sick from all of the stress, XXXX, and helplessness I felt! I literally left 5 vms yelling and begging someone to PLEASE call me back so we can pay them!!! Guess what? NO CALL, and now a foreclosure letter demanding an insane amount of money within 30 days, or our house could be sold!! I called that COLLECTION company over 5 times only to get the run around and some young girls sounding like they are reading a script and tell me sorry we cant help you. I am so lost for words and just want to be treated like a human, is that too much to ask???
|
| 10/23/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
Compass bank XXXX XXXX XXXX, r h XXXX XXXX. employee XXXX assaulted me physically and mentally and said threatening things to me and invited me to step outside but locked the door and held the door locked while giving me the middle finger in front of him while making threatening gestures, this is very unprofessional, and criminal behavior and needs to be punished because of the way he did me! I am very angry that the compass bank would not be accountable and hold XXXX responsible for this criminal act, I will not be pushed aside and have to escalate this to issue again and request a penalty for the behavior of XXXX, I am also still seeking the interest that the Bank owes me due to XXXX XXXX error in not informing me of the interest change and causing me to lose my earned interest, she promised to let me know if the rate changed so I could make a adjustment in my account. She is responsible for this loss, and the compass Bank has to be accountable, sincerely, XXXX XXXX XXXX, Arizona
|
| 11/13/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
Servicemember |
|
I HAVE BEEN IN DISPUTE WITH BBVA BANK SINCE XXXX IN REGARDS TO LATE PAYS THAT HAVE BEEN TAKEN OFF DUE THE THE BK ON FILE AND PMI ISSUES THAT AS WELL TAKEN OFF. ALSO AT LEAST XXXX PAYMENTS NOT POSTED CORRECTED.
NOW I HAVE ATTACHHED MY BK ATTORNEY DOCS AND US DEPT OF BK FILED AND SIGNED BY THE JUDGE ON THE MODIFICATION OF MY MORTGAGE. IT SEEMS THAT BBVA NEVER COMPLIED WITH THE CORT ORDERS WITH THE NEW RATE AND TERM AS WELL THE PAYMENTS SINCE THE CASE CLOSED XX/XX/XXXX. I HAVE TALKED TO NUMBER OF VP 'S IN THE MORTGAGE INDUSTRY AS WELL MY OWN CREDIT UNION XXXX. I HAVE BEEN IN XXXX FOR OVER 20+ YEARS AND KNOW FOR A FACT THAT THIS TIME BBVA HAS REALLY DROPPED THE BALL ON THIS CASE.
I WILL BE FORWARDING THIS COMPLETE FILE TO HUD/FTC/FAIR LENDING COMMISSION. SO REVIEW THIS CASE AS WELL.
THIS LOAN SHOULD HAVE BEEN LOCKED AND FIXED UNDER CASE XXXX FILED UNDER THE UNITED STAES BANKRUPTCY COURT XX/XX/XXXX.
I CONTACTED BBVA AND THEY STATE MY RATE IS ONLY GOOD TIL XX/XX/XXXX AND ITS VARIABLE.
|
| 04/08/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
1. I opened a savings and a checking account with a bonus of {$250.00} for the checking and {$50.00} for the savings. I received {$200.00} for the checking. I filed a complaint with the CFPB three months ago and have yet to receive a response.
2. I tried to close the account by sending myself a bill pay and they never processed the bill pay. Great thing they provided me with ONE check that I wrote to myself to close both accounts.
3. I tried to close my accounts and because I have .XX/XX/XXXXXX/XX/XXXXthey asked me to donate my monies to them to close my account. Not only did they short me {$50.00} now they want to keep my interest. It will cost me more to drive there to get .XX/XX/XXXXXX/XX/XXXX. I want my savings account closed and a check issued. I called on XXXX to close the checking account. Please confirm that it has been closed.
4. Please send the correspondence relating to the CFPB complaint on my {$50.00} and closure of my account to my home emailing address on file.
|
| 08/20/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Servicemember |
|
It has been XXXX nightmarish episode after another with bbva compass bank. This bank organization seem much more interested in find a way to levy hefty and generous fees and giving away my money, than any thing else! It was XXXX consumer episode after another. I have been completely unhappy and felt abused in dealing with this organization. I plan on filing complaints with my congressional representatives and whatever federal agency I can find. This organization wants to engross themselves on the backs of the hapless and poor. Which I feel is very discriminatory in nature. Having money in accounts with this organization has been like putting gas into a car while it has holes is the gas tank. I will also be looking into hiring a legal firm to look into these business practices at this banking organization. There are probably a lot more small accounts that are suffering a the hands of this bank. I feel that this bank operates in bad faith and has been gross negligent with my account!
|
| 11/03/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
Servicemember |
|
I tried working with both the fraud department at the XXXX XXXX XXXX, ie. Compass Bank ; I then wrote : Hi XXXX XXXX, this is XXXX from XXXX, and I spoke to a bank agent yesterday RE ; a {$38.00} over draft fee when back on XXXX XXXX or XXXX from XXXX restaurant after it was verified and still showing I had over {$80.00} in my account and made a purchase there of {$32.00}. they took an additional {$38.00} out saying NSF. I then received a fraud alert that there was a {$10.00} XXXX purchase that was declined & asked if I made this purchase and said no but I was glad they did not authorized the payment. I then auto deposit a {$26.00} and next thing I know there was 2 more transactions that were supposedly paid on my behalf after I showed it was flagged as fraud, told the agent to close this account. Now my account is {$180.00}. With those declined fraudulent charges paid after I told them to close the account and it showing the purchases originally did not go through Very confusing.
|
| 04/02/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
On XX/XX/2019 my wife, XXXX was doing me a favor of cashing my paycheck ( in the amount of {$600.00} ) at the BBVA Compass branch at XXXX XXXX XXXX in XXXX, Texas XXXX. The check was properly endorsed, had the bank account number listed on the back as well and my drivers license was sent as proof of identity.
A teller at the XXXX XXXX by the name of XXXX ( she refused to provide me with her last name ) refused to cash the check. She indicated that my wife did not sign on the account. Upon speaking to this woman on the telephone, I indicated that there has never been any problem with these transactions at any of the other BBVA locations. My concern and what I want addressed, is why these rules and regulations are not followed fully and FAIRLY among all customers and at all branches. This matter borders on discrimination. I am filing this complaint in an effort to bring these problems to light and ask that your office investigate the validity of the banks rules on cashing checks.
|
| 09/12/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XXXXX XXXXXXXXXXXXXXXXX/XX/XXXXX/span>, my debit card number was stolen by someone who used it at a XXXX XXXX 2 hours away from my house. I did not authorize this use, nor did I ever lose the card. This fraudulent charge was for approximately {$1200.00}. I immediately called Simple and blocked my card and reported this as fraud.
Simple granted me a provisional credit onXX/XX/XXXX and initiated an investigation, during which they asked if I had ever visited that XXXX XXXX store ( I had not ) and if I knew a person that they asked about ( I did not ).
OnXX/XX/XXXXXX/XX/XXXX Simple declared that there had been no error on the account and that they were not going to honor my dispute for this fraudulent charge, and they would be removing this money from my account again onXX/XX/XXXX. I have not been able to speak to anyone in the disputes team to understand why this team found me at fault.
I have filed a police report and will be sending this report to the Simple team today.
|
| 05/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Fraudulent transactions were processed on my card in XXXX and BBVA still has not reversed them appropriately. I have now spent over 5 hours on attempting to resolve the issue and had 6 points of contact with BBVA personnel to no avail. This rollercoaster has included BBVA crediting and debiting my account numerous times, refunding the wrong amounts due to foreign currency exchange rates, sending me a letter that said they determined that some of the charges were authorized by me, sending me another letter stating that they determined all transactions to be fradulent but that they already refunded it ( false! ), not following up on promises to contact me, their online portal not allowing payment of my credit card balance, etc. Refer to a detailed description of the events transpiring since the transactions occured in the attached PDF. In addition to the PDF, refer to attached XXXX extract of the credit card transactions ( supplemented as necessary by screenprints throughout ).
|
| 02/15/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I have an Auto Loan through BBVA Compass Bank and I have been paying the required XXXX per month but the balance owed does not reflect what I have paid out and I have not gotten answers as to why or where my money has gone. I bought the car for {$43000.00} and have paid {$10000.00} to date. My account not only does not reflect that in the current balance due on the account, but also states that I am passed due {$3200.00}. This past due amount coupled with the current balance, {$39000.00} reflects as if I have never made a single payment on the vehicle in which I have had for 1 year and 3 months. In contacting this bank I was placed on hold numerous times and when I did get through they offered no response or resolution as to why my account was reflected this way. They only demanded my cooperation in taking care of the past due balance. I went to look the up on XXXX XXXX XXXX and saw that they are not XXXX accredited ; which prompted me to seek further help with this matter.
|
| 03/11/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I opted into a new account feature called Categories whereby the bank was going to group my spending and savings history. However, they did not deliver on this promise. Instead, they caused unavailability to my account history information, including access to transactions over 30 days and all check images. When I called to get support, I was told that they were unaware that this " feature '' had been rolled out to consumers/customers and they had limited knowledge of the technology. Someone should be safeguarding the consumer so that financial institutions can not treat us as hamsters/guinea pigs to test out software or feature sets that have not had internal validation testing. I rely on this information for multiple reasons. Today, I was attempted to file my federal income taxes, and some of the payments I have made throughout the year help me validate my own records. Not having availability has significantly thwarted my efforts to file my federal income tax return timely.
|
| 02/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
1. I obtained this card from BBVA on XXXX, XXXX 2. the card was blocked about an week after I used it, then I called BBVA several times, each time, I was told there was some system issue with the bank so I was asked to wait.
3. about on mid XXXX, I was still not able to use the card, so I called again, and was told there was some suspected fraud activity and I need to contact fraud department.
4. I called the fraud department after on hold for one hour, then finally reached some one, who has requested me to go to local brand for verification, which I deemed too risky during the pandemic, then the agent contacted her manager, and asked me to send a selfie picture with ID, which I promptly sent it the second day..
5. After two weeks, I am still not able to use the card, so I called again then I was holding for another hour, then I was told to wait until someone reaches me.
6. Now it has been an month since I send in the picture, I am still have not received any response.
|
| 02/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
My father, XXXX XXXX, maintained an account with BBVA Compass. I am the " pay on death beneficiary ''. Following my father 's death on XX/XX/XXXX, I contacted BBVA Compass regarding the process to close my father 's account. I was told that I needed to provide a copy of the death certificate, the " main office '' would confirm its validity ( may take 24 hours ), and I could close the account. I provided a representative of BBVA Compass a certified copy of the death certificate on XX/XX/XXXX along with my driver license. The account is still not closed a weel later! The XXXX representative s state that they are unable to locate the signature card wherein my father changed the account from single ownership to POD. Their computer records reflect this change occurred in XXXX. Closing the account should not be delayed due to XXXX ' shoddy recordkeeping! Please assist me in getting the account closed! XXXX ' " legal department '' has been " reviewing '' this situation since XXXX.
|
| 02/25/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
BBVA bank is not allowing consumers to leverage the online payment tool in order to accumulate additional interest payments. I have been unsuccessful in submitting online payments on our prior to my due date. When this had happened I called to attempt to pay online and was told the check by phone fee could not be waived. I expressed I was unable to make the payment online but was still declined the fee waiver. Once the payment was delinquent a collector called indicating she would waive the fee and they wo n't do it when you are current. I told the agent it made no sense and that I would make the payment online. The agent stated a lot of people ca n't pay online. I recently tried to make a payment on my due date and 5 days after to no avail. However now that the payment is almost two weeks late I can play using the BBVA online payment option. I feel this is done purposely for those of us with simple interest loans. Please help me and others that are having this experience.
|
| 07/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am filing this complaint in accordance with The Truth in Savings Act ( TISA ) per the FDIC when a deposit is made from a government check or in this case a wire transfer Access to checking account funds. When funds are deposited into your checking account, there are rules and regulations that impact when you can access those funds. In general, funds are not immediately available but are available sooner if the deposit is cash, a cashiers check, or a government check. The holding of my fund is further causing undue hardship. I am racking up fees for returned checks because of the accessive hold on funds. I have assessed a fee where the bank failed to disclose upfront fees for XXXX. In accordance with The Electronic Fund Transfer Act ( EFTA ), I expect that the hold of the fund will be released. This is ridiculous per XXXX the representative there will be a hold on the funds because the loan wasn't originated with BBVA Compass bank. That isn't fair. I expect a resolution.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021 my Simple bank account switched over to BBVA and we were promised a seamless transition.
Since yesterday, I and many other former Simple customers have been unable to properly transition our accounts, or even access them, and some have even been unable to use their debit cards. BBVA does not answer their phones and even promised to be available at XXXX XXXX Central today but when we call, the line automatically hangs up XXXX some people hear a recording pretending to say they can't hear the customer before hanging up XXXX. The actual app interface is a mess ; I tried to start my account activation from scratch and it told me my account was already open. Luckily I wrote down the password I tried to create yesterday ( even though I got an error when trying to do this ) and I got a message saying I was locked out.
Oh, and BBVA has not sent one email since this entire fiasco began, rather, they have provided inaccurate updates on an unverified XXXX account.
|
| 01/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft and fraud. There were several personal and business ; credit cards and loans applied on my behalf from an businessman who said he was helping me find a house for purchase. Suspect name XXXX XXXX, he is in jail at XXXX County, for other fraud charges. He opened a corporation XXXX XXXX XXXX XXXX under my name in which I did not give consent. The accounts opened were : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX : Loan BBVA Compass : Credit Card XXXX XXXX : Auto Loan XXXX XXXX XXXX : Credit Card XXXX XXXX : Business Credit Card I do not know if there are other accounts opened under my name. I have checked my credit and has dropped significantly under 500 because delinquent accounts. I have several hard inquiries in which I did not give consent or had no knowledge. My wife, my sister and other family members are victims of XXXX XXXX identity theft and fraud.
I do not speak English, only XXXX. My son is assisting me with translation.
|
| 03/03/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX XXXX XXXX has placed a collection account on my credit reports that is not valid, nor mine. I have no contract or agreement with XXXX XXXX or XXXX XXXX XXXX at all. This originally came from XXXX XXXX.They use multiple company names and different addresses to trick you into not knowing who to respond to properly. Upon initial receipt of a notice from them I sent them a cease and desist letter for this alleged account back in XX/XX/2019. Even though I had done this they have illegally placed this collection account on my reports. I have attached a copy of the letter that I sent them originally. I have also disputed this with the credit bureaus and re-sent XXXX XXXX XXXX the cease and desist letter. These companies are both owned by XXXX XXXX XXXX and they work in tandem to confuse, trick and deceive unwitting consumers into not knowing which company to respond, reply, communicate or dispute with. I want this removed from all credit reporting accounts immediately!
|
| 12/19/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2019 a charge was made to my credit card by mistake. When realized, the company was contacted and placed the charge on the appropriate persons cc, and tried to credit mine back. On XX/XX/XXXX the merchant tried to refund my account, but it was denied. On XX/XX/XXXX my bank acct was drafted, but I did not have sufficient funds so I received charges and interest penalties. When I became aware, I contacted the bank and the merchant. The merchant tried to credit the card again on XX/XX/XXXX, and again it was denied. They told me to dispute the charge with my cc company, and they would accept the charge back. I did this. After talking with multiple representatives and being told various lies, the charge is still on my card and nobody can give me an answer. I was lied to, being told the charge would be removed during the dispute process. It was not. They charged me for the amount again, and keep giving me different answers. The charge in dispute was for {$1800.00}.
|
| 08/11/2017 |
Yes |
- Debt collection
- Credit card debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Older American |
|
7 years ago my ( XXXX, who XXXX 3 years ago ) husband had a credit card. 7 years ago we owed {$6000.00}. Today I owe {$4300.00}. BBVA Compass Bank is charging me 14.240 % on {$2500.00} purchases. 23.240 % on {$1700.00} cash. This company has been gouging me on interest payments. I am XXXX, in a XXXX and on XXXX. I only have XXXX XXXX and no other assets. After paying rent, food, utilities, insurance premiums and prescription drugs ( plus minimum payments to Compass Bank ), I only have {$28.00} left. I ca n't even afford XXXX XXXX, clothes or shoes. I called on X/XX/17 at XXXX XXXX and the bank would not even look up my account. I was put on the debt list because I missed the due date by one day. I do n't have the credit card anymore, because my husband XXXX 3 years ago. The bank was not helpful at all. I asked to speak to a manager, but she was unavailable. I tried to go to a Debt Consolidation Company, but you need debt of at least {$10000.00}, so I do not qualified.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Transitioning from Simple Bank to BBVA USA. I, like others, tried to access my " new '' ( or transferred ) account through BBVA using the exact instructions given and encountered several different types of errors. Tried to contact customer service 8x times over the next 2 days and was either hung up on or otherwise unable to reach anyone. I've currently been on hold for greater than an hour and still haven't been able to reach anyone. The only useful information I've been able to find is through XXXX from other people going through the same thing. This entire situation is completely unacceptable and bordering on criminal negligence on multiple levels. Why would any financial institution transition a massive number of users on a Saturday in the first place? Being unable to access funds during, you know, A GLOBAL PANDEMIC when many people are facing financial hardship is beyond concerning on it's own, but then to hear nothing from the company takes it to another level.
|
| 05/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
On Tuesday XX/XX/XXXX I requested a stop payment be put on a Marchant ( XXXX XXXX ). I spoke with an authorative figure from my financial institution Simple.com about this and one other matter. I was very adamant in my query if any further debits from this merchant would post to my account and they were very adamant in their response that their would not be.
I asked this because I know traditionally ACH blocks and some other blocks only effect subscription type transactions and specific amounts.
I've had a horrible experience with simple.com s customer service over the past 3-6 months. Their customer base has grown but they don't seem to have done much to improve customer service when it comes to what actual authorative figures customers are able to speak with, among other things.
This is also not the first bad experience I've had with simple.com I had asked repeatedly if a previous dispute could be updated with a additional debit and got nothing but double talk.
|
| 09/29/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Hello. On XXXX of 2017, I purchased a "Used" XXXX Before any purchase or my information was given, I informed the sales associate over 3 times I am approved by XXXX and I will be using XXXX since I have no care to look at any other options.The sales associate informed me I "have" to submit a credit application through XXXX even though I had already created and submitted and was accepted by XXXX and that he "knows what he's doing" since it is the "credit process" that will show XXXX approved me.Even when I submitted, the associate did not for once even show me other options (even though I had no desire to) and simply went through with my purchase.A few days later, I see a few hard inquiries, contacted XXXX for advice, and was informed what they had done should never have occurred and it was without my permission and shared that I should write to the Consumer Financial Protection Bureau to dispute this action that was wrongfully done as I had already received approval.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Online bank simple was the original holder of my account. Today, SIMPLE was transferred to XXXX. However, XXXX has since locked me out of my own account on their mobile app, claiming to not recognize my login.
I needed to report a missing debit card as my wallet was lost this weekend but now have no access to my account number XXXX SIMPLE has completely shut down their app ) or debit number ( lost/stolen ). XXXX All account information, including log ins, were supposed to be the same. ) They have also disrupted the transfer experience by having their customer service agents hang up on simple users who use the dial service for help specifically with their simple account.
Adding insult, they are specifically stating they can not hear when we start to initiate conversation. They are also now blocking all similar complaints of this mishandling on XXXX so no one can find this information. I no longer have access to my money, customer service, or to their mobile app.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XXXX bought out Simple and has been reminding us their transition date is XXXX for months. Now their transition set up site has been utterly collapsed and their only response is to hang up on people on their customer service line and hide the tweets of people complaining about this unacceptable inability to access our bank accounts. They seem to have no intention on reaching out to people individually or even interacting, instead just trying to sweep things under the rug as much as possible. Were I able to access my bank account, I would have already closed my account with them. Extremely unprofessional both in execution of the transition and with their complete non-response. Theyve instead just opted to lie and say theyve rolled out a fix already, and then ask people to call the next day XXXX today, XXXX XX/XX/21, mothers day XXXX, to see if people over the phone can help, albeit everyone instead reports getting hung up on by XXXX the moment they mention simple.
|
| 03/17/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
On or about XX/XX/2020 I decided to close a checking and savings account that I had with Simple Finance ( BBVA ) for approximately 5 months. The service was disgustingly poor and their web banking interface incompetently designed.
The instructions on their website said to send them a message indicating I desired to close my account and they would reply promptly and close the account. After three business days they failed to reply so I was forced to call them. After speaking with them, they told me it takes them almost a month to close an account even though there is a balance of {$0.00}. They further stated that this delay is due to BBVA requirements.
I want the accounts closed now. I do not want to maintain any account or connection with Simple Finance and / or BBVA any longer.
I doubt there is any residual interest due as I immediately drained the account as soon as interest posted for last month. If there is any interest due, they must send me a check.
|
| 01/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Deposited my mothers XXXX check for {$4500.00} on XX/XX/XXXX the bank deposited it then several hours later decided to close the account and are now holsinging those funds. I have a durable power of attorney for my mothers financial transactions, I did mail that to bbva. Its been almost 2 months now and we are getting nowhere! XXXX XXXX XXXX is XXXX XXXX XXXX, bbva wants a hold harmless form from XXXX or XXXX XXXX XXXX, XXXX has been on 3 way calls with me and bbva and told bbva they do not do hold harmless forms and never have, XXXX XXXX XXXX said to have bbva ask for the hold harmless form from them XXXX XXXX XXXX and they will get it taken care of, but bbva still has not requested that form to get this taken care of. XXXX XXXX said if bbva wasnt going to release those funds they should have never taken and deposited the check in the first place! If this were an individual you would have been arrested for fraud for stealing for holding that money for so long.
|
| 03/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XXXX XXXX, 2017, I applied for a checking account from BBVA Compass because of an offer they had where you would get a {$200.00} bonus after opening a checking account and getting a {$300.00} direct deposit. BBVA sent me an email saying that my account was under review and I would be called soon. I was never called, and despite me calling and emailing them numerous times over the next two weeks it wasn't until XX/XX/XXXX that I was told my account wasn't under review any more and I was able to sign in.
I met all the requirements for the {$200.00} bonus -- I read all the fine print, and did exactly what I needed to do. I never got it. I've called them several times and messaged them on the website several times and gotten the runaround, and repeated refusals to help because " the promotion expired on the XXXX and your account was opened on the XXXX ''. They obviously just delayed the official account opening date so they could cheat me out of the {$200.00}.
|
| 06/01/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I recently relocated to Georgia and I 'm living in an XXXX XXXX XXXX . I receive my mail there and packages. I updated my account online with Simple bank on XXXX XXXX , XXXX an d after a day or two they told me because it 's technically a business address I could n't use it and they would have to close my account. I called and talked to a representative and explained that I just moved and that I am living there and I receive my mail there. They told me because of the Patriot Act tha t I had to have a verifiable residential address. I 've updated my address with XXXX other banking institutions and have had no issue with using the same address. Today XXXX XXXX , XXXX , they told me that I have 30 days move money before my account is closed. I 'm not a new account holder and have had the account actively since XXXX XXXX . I 'm a United States Citizen with a verifiable social security number ; which they verified at the opening of my account.
|
| 08/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have had an online checking account with Simple.com since XXXX.
On XX/XX/XXXX I had a balance of {$50.00}. On XX/XX/XXXX {$300.00} was deposited into this account. When money is available the account will show it as " safe-to-spend ''.
On XX/XX/XXXX I withdrew {$100.00} from this account from a local ATM, leaving me with a balance of {$250.00}.
On XX/XX/XXXX I tried to make another withdrawal and the transaction was declined.
On XX/XX/XXXX I called the Simple customer service line and explained my problem and was told by the person I was speaking to he could not fix the problem and he would have to hand it over to another department. I called back on XX/XX/XXXX and was told that the problem had not been fixed and there was no need for me to keep calling I would receive an email letting me know when I could access my funds. I called again on XX/XX/XXXX and was given the run around again. It is now over 30 days since I have been able to access my funds.
|
| 11/16/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
Older American |
|
I was sent letter I was pre-approved for a BBVA ClearPoints Credit Card.
I applied on line.
Website advised was declined and they would send me a letter with explanation.
I received a letter dated XX/XX/2018 that said " unable to verify your identity ''.
APPLICATION ID XXXX I called them at the number for questions that was on the letter and was told that they tried to call me " on a mobile number '' to text me a code to send back to them and that is the ONLY WAY that they will verify identity! I DO have a landline.
( 1 ) I am not able to get a signal on my cell phone at my residence which is in a valley among several mountains-can only use it when I go to town or on a trip.
( 2 ) I am XXXX years old and I don't even know how to text!
( 3 ) The letter said the denial was NOT based on information from a consumer reporting agency.
I talked to 4 different departments and they all said adamantly the mobile phone was the ONLY way would verify identity.
|
| 11/05/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I scheduled payment to BBVA Compass through my XXXX checking account on XX/XX/18 for {$88.00}. XXXX XXXX sends a paper check to BBVA Compass which should arrive within 5 business days. On XX/XX/18, I contacted BBVA Compass to find out why my payment had not been posted. They responded that they had not received it. I placed a stop payment on the check on XX/XX/18 as I figured it had been lost in the mail. It was not a regular payment anyway, but an extra one. I contacted BBVA Compass again and let them know I placed a stop payment on the check and asked if it would cause any issues with my account. I was told all I needed to do was contact XXXX and make sure the stop payment was in effect - nothing about a fee they were going to charge me. On XX/XX/18 they received the check and presented it despite my letting them know I had stopped payment. They then charged me {$16.00} and refuse to credit it back despite my thorough explanation of what has transpired.
|
| 02/08/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
I've attempted to call and email BBVA Compass ( call, ~XX/XX/XXXX, XX/XX/XXXX ; email XX/XX/XXXX, XX/XX/XXXX ) after my account was frozen on my request to dispute a transaction ( which I was unable to do online ). Once my account was frozen, I was unable to access my balance and transaction history. I received my new credit card in the mail XX/XX/XXXX, activated it XX/XX/XXXX, and still see no account history for this credit card. The individuals who I spoke to over the phone with BBVA were either unhelpful or outright rude. I was told ~XX/XX/XXXX that a dispute document was going to be sent to my home address, which I have yet to receive ( although I've received my credit card ). I've never dealt with a financial institution so inept and unable to answer what should be a simple problem/question. I've started to consult attorneys in the area to ensure I'm not taken advantage of. This is unprecedented behavior and I don't yet understand what is driving it.
|
| 03/17/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
On or about XX/XX/2020 I decided to close a checking and savings account that I had with Simple Finance ( BBVA ) for approximately 5 months. The service was disgustingly poor and their web banking interface incompetently designed. The instructions on their website said to send them a message indicating I desired to close my account and they would reply promptly and close the account. After three business days they failed to reply so I was forced to call them. After speaking with them, they told me it takes them almost a month to close an account even though there is a balance of {$0.00}. They further stated that this delay is due to BBVA requirements. I want the accounts closed now. I do not want to maintain any account or connection with Simple Finance and / or BBVA any longer. I doubt there is any residual interest due as I immediately drained the account as soon as interest posted for last month. If there is any interest due, they must send me a check.
|
| 02/21/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Simple bank did not resolve my dispute from purchase where someone stole my money and would not give it back. I had called them because the situation is as followed : I was paying a person off cash app for goods that i was suppose to receive. I ended up typing the cashtag user name incorrectly by 1 letter by accident. I called XXXX and they sent me a message saying i had to dispute the charge with my bank because the money came straight off my card instead of cash app balance. XXXX cash app sent me an email about this and I forwarded that email to Simple bank and they told me they basically couldn't do anything for me after waiting for 16 days. I had to threaten them with CFPB complaint then they got me a response instantly telling me I couldn't be helped and i wasn't getting my money back. I have already emailed them again almost 20 days into this back and forth and all they keep telling me is now i have to wait another 14 days to get another answer.
|
| 01/10/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
RE : Discharged home equity line of credit with BBVA Compass Bank We have an account with BBVA Compass Bank that we have been trying to get some information on. Back in XXXX my ex wife and I filed Chapter XXXX Bankruptcy. The bank chose to NOT reaffirm the loan. Since XXXX we have been attempting to make payments not realizing the loan was n't reaffirmed. We have made multiple calls to BBVA Compass customer service and corporate BUT we CAN NOT get anyone to give us any information regarding the status of our account. Because of the status of that loan, we have to speak directly with someone in the banks bankruptcy department. We have called that department multiples times and CAN NOT speak with a representative. It goes to a voicemail stating someone will call us back. As of today, no one has returned our phone calls. My ex-wife is attempting to refinance our current residence but we are STUCK because we ca n't get the information we need from the bank.
|
| 08/04/2020 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
For 6 months both XXXX XXXX XXXX and BBVA USA, have failed to verify reported debt to XXXX, in a breach to multiple articles from the FCRA, and the FDCPA.
XXXX who claimed the ownership from the reported account, and reported the account separately, took off such account from the XXXX Credit Report, but refused several times to do the same with the duplicate account.
XXXX accuses BBVA in several communications to the CFPB and the XXXX, of being the controllers for the alleged account, even when clearly the report shows the claimed ownership by XXXX.
This never verified debt, and this fraudulent tactics by XXXX have been damaging my cost of funding and my credit worthiness.
By this conduct I demand BBVA and XXXX to remove that account from my XXXX Credit Report, which should have been done 5 months ago, as per FCRA and FDCPA.
In addition I request CFPB to issue the proper sanctions to both, and to order economic compensation to the consumer.
|
| 04/10/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
XXXX XXXX XXXX AS OF XX/XX/XXXX MY HELOC HAD A XXXX BALANCE. ON XX/XX/XXXX I TOOK AN ADVANCE OF {$5000.00}, WHICH WAS PUT INTO AN ACCOUNT AT 4.25 % FIXED.
ON XX/XX/XXXX I CALLED THE HELOC DEPARTMENT AND ASKED THEM IF I TAKE ANOTHER ADVANCE WOULD IT GO INTO THE 4.25 % ACCOUNT AND I WAS TOLD YES, SO I TOOK AN ADVANCE OF {$25000.00} BECAUSE THE RATE WAS LOWER THEN I WAS PAYING ON ANOTHER HELOC. I DID THE SAME ON XX/XX/XXXX & XX/XX/XXXX FOR A TOTAL OF {$38000.00}, WHEN THE STATEMENT CAME IN IT WAS AT A HIGHER RATE OF 5.48 %. I WOULD NOT HAVE BORROWED THE MONEY AT THE HIGHER RATE. I HAVE CALLED THE COMPANY NUMEROUS TIMES AND GONE TO A BRANCH TO NO AVAIL. THEY SAY THATS THE WAY IT IS TO BAD.
I RECEIVED A CALL FROM A RESOLUTIONS DEPARTMENT THAT I HAVE CALLED BACK AND LEFT MESSAGES AT LEAST 10 TIMES TO NO AVAIL, VERY FRUSTRATING TO BE TOTALLY MISLEAD. I HAVE ALSO BEEN TOLD A SUPERVISOR WILL CALL, STILL WAITING, AGAIN VERY FRUSTRATING.
THANK YOU FOR ANY HELP
|
| 07/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
These accounts don't belong to me. Please remove them from all 3 credit reporting agencies. Please see below the list of accounts that are reporting derogatory on all XXXX credit reporting agencies.
1. Identity Theft BBVA USA Account Number : XXXX This is not mine.
2. Identity Theft XXXX Account Number : XXXX This is not mine.
3. Identity Theft XXXX Account Number : XXXX This is not mine.
4. Identity Theft XXXX Account Number : XXXX This is not mine.
5. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
6. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
7. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
8. Identity Theft XXXX OF XXXX Account Number : XXXX This is not mine.
9. Identity Theft XXXX Account Number : XXXX This is not mine.
10. Identity Theft 08 COMPASS BANK Account Number : XXXX This is not mine.
11. Identity Theft XXXX Date of inquiry : XX/XX/2020 This is not mine.
|
| 12/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Bbva compass sold me a heloc creditline forXXXX $ without telling me it was a mortgage, when I found out, I closed it, they charged me XXXX , and it is still on my credit report as being owed and I am making Payments?
I brought this to their attention, and they responded by telling me I had to find a new bank. XXXX XXXX wrote theletterfromXXXX California.
The problem is, as a XXXX, I need 6 months to make the changes with my insurance companies ( especially XXXX ).
No written email or communication whythis has occurred has even been sent to me!
I found out later they did this because I paid my home loan down and paid my two lines of credit off., so XXXX said they no longer make money on my account to the assistant branch manager whom told me. They are just trying to sell products, but do not care about the customer and do what they want without regulation.
They are based out of XXXX and do not follow the banking laws of the USA.
Thank- You,
|
| 12/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
BBVA Compass bank incorrectly reassessed my escrow account basing my estimated taxes on the previous year ( which was a partial year of taxes since I had just moved into the home ). They did this same thing with my brother who has a mortgage with BBVA Compass. When this happened to my brother I went into my local branch and specifically asked them if my escrow account would be funded correctly. They reassured me that my escrow account was accurate for my taxes and insurance payment. A year later now and I received a statement showing a deficit in my escrow account and stating that my mortgage payment would increase by about {$400.00} a month. I explained to them this is unacceptable and that I do n't have an extra {$400.00} a month laying around. They basically stated that their was nothing they could do even though they were at fault for not calculating the correct amount of estimated taxes by looking at the published tax rates for the county/city.
|
| 07/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
On XX/XX/2019 I submitted an application to open an account through Simple Bank. After 2 weeks of not hearing anything, I contacted Simple Bank this morning ( XX/XX/2019 ).
XXXX explained to me that my application got stuck through the process and there is nothing they can do to push it through. She stated I could apply again but it would more than likely get stuck again.
I asked her if there were any issues causing this to happen with my application and she stated ... it sometimes happens due to a technical glitch. I asked if I could submit an application or open an account over the phone and was told no. I then asked if I just need to just not open an account with Simple and she stated yes.
I am beyond confused with this situation and how/why it was so easy to just not accept me as a customer.
XXXX was also very unsympathetic of the issue and no apologetic.
I am very disappointed in the lack of service I received today with Simple Bank.
|
| 01/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am victim of identity theft and fraud. There were several personal and business ; credit cards and loans applied on my behalf from an businessman who said he was helping me find a house for purchase. Suspect name XXXX XXXX, he is in XXXX at XXXX County, for other XXXX charges. He opened a corporation under my name in which I did not give consent. The accounts opened were : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ( loan & credit card ), BBVA Compass ( loan & credit card ), XXXX XXXX, XXXX XXXX, XXXX, and I don't know if there are other accounts opened under my name. I have checked my credit report and has dropped significantly to 500s because of the delinquent accounts. I have several hard inquiries in which I did not give consent or had no knowledge. My husband, my son, and other family members are victims of XXXX XXXX identity theft and fraud. I do not speak English, only XXXX. My son is assisting me with translation.
|
| 09/15/2016 |
Yes |
- Debt collection
- Credit card
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I was contacted in XXXX of XXXX from a company by the name of XXXX XXXX XXXX, address : XXXX XXXX XXXX, XXXX, TX XXXX for the collection of credit card debt, the representative 's name was XXXX XXXX. The contract/settlement agreement was for {$2100.00} from XXXX until this amount was paid in full. I provided my bank account information allowing an auto draft of {$75.00} to be deducted each month. This company informed me that I would be notified once the debt was paid. This did not happen, this company collected an additional {$1200.00} from me, which resulted in having to close my account, and report this to my bank as fraud. I did not discover this until XXXX of XXXX. I was completely taken advantage of and exploited. All I was trying to do was settle this credit card debt out of court. I tried multiple times to reach out to this company, however ; they no longer exist. This is a violation of my consumer rights and I need to file a complaint.
|
| 08/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I filed a dispute with Simple Bank. I left my card in the store & when I returned to retrieve my card from the lost & found I found out purchases were made through credit & not debit which I normally use. I called in to let them know this. As I spoke with a representative she told me that she had to cancel my card because of the disputes type she wouldnt even let me get a word in. I told her to cancel the dispute because I had my card but I still wanted to dispute these charges. She then told me that she would do all of this. So time has went on I receive a provisional credit. I then receive a message almost a month later saying theyre reversing the credit because they just heard the phone call. Which put me in a negative & I had deposits coming in. The deposits coming in took me out of the negative but it was my money. They reopened my case to let me know that it was denied so basically they took my money & there is nothing I can do about it.
|
| 09/18/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
I have been a victim of identity theft and have filed all the appropriate info with the FTC, IRS, local police dept., etc. A common activity is to have someone I do n't know open a credit/debit account in my name using my SS #. Every company that I have contacted for resolution/cancellation has helped me resolve the fraudulent account, except Simple. I contacted Simple ( XXXX ) on X/XX/2017. They refused to speak with me about the account, even though I gave them all of my information, including SS #, because I was " not the one who opened the account. '' They refused to even tell me if the account was active or closed. I have placed security freezes on my credit reports to avoid further experiences like this, but I need to clean up all these loose ends and not have open fraudulent accounts. Identity theft is bad enough, but when companies like Simple refuse to help, it makes it that much worse. All I want is to be sure this account is closed.
|
| 10/19/2020 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
Since XXXX of 2020, I have sent in 2 different disputes of BBVA USA reporting delinquency to my XX/XX/XXXX credit report that now is showing a {$15000.00} amount out of nowhere. This is reflected on my credit report after the debt has been canceled as of this Spring. My brother received the 1099-C Cancellation of Debt form from BBVA and I haven't been listed on this account for over 5 years after the account was closed and negotiated. I've called BBVA multiple times and been rerouted through their departments ending multiple times in their collector 's hands asking me to pay the amount owed and not helping me resolve the fact that I don't owe anything. I have been fighting with BBVA since this happened years prior and am not sure why this is now just appearing on my credit as of XX/XX/2020. I have tried every route I could think of and was transferred and hung up on so many times I was at my wits ' end until my sister told me about CFPB.
|
| 05/12/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I have attempted to resolve an unauthorized charge on my XXXX Debit card from Simple.com bank. There is an UNAUTHORIZED charge from XXXX XXXX that was made on my debit card on XX/XX/XXXX for {$810.00}. I notified Simple IMMEDIATELY, on the same day the charge occurred. They opened a dispute and put a block on my card as requested. Then, on or around XX/XX/XXXX, they decided to close the dispute saying they didn't find anything wrong. I then called them, asking why it was closed, and how there is no way they properly investigated it. THey then re-opened the claim. On XX/XX/XXXX, today, I received a message that they have again decided to close the dispute and will not be returning my money. They have denied to help me, even though I am supposedly protected from unauthorized transactions. XXXX won't help, Simple has denied to help, so I have no choice but to turn to the CPFB for help. All I want is my money back that was stolen from me.
|
| 09/25/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
It's a new loan and I'm trying to set up payments. There is a department that allegedly handles online banking issues with whom I've had 7 phone calls in which they have variously blamed me, my phone, XXXX and their own customer service department. None of these are the cause for the bank 's inability to send a confirmation text message to allow me to use it's online banking.
I will have no choice but to mail in a check to make my first payment and I will do so. But I just want to talk to someone who isn't in the online banking department who understands that I do not have a problem with receiving a text message, the bank has a problem with sending one.
I have spoken with individuals at local BBVA branches who have been unable to get in touch with anyone except the worthless online banking department. I've tried to have a three-way call with the online banking department and XXXX, but the online banking department hung up on us.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On Saturday XX/XX/XXXX, Simple ( www.simple.com ) was shut down and transitioned to BBVA. For several months, BBVA and Simple sent emails detailing the transition process. I was told I'd be able to open an online account with BBVA to be able to access and mange my checking and savings accounts.
When the date came, BBVA 's website did not allow me to sign up for an account and prompted me to call them. I tried calling several times to multiple numbers they've published. Every time I called, the call was disconnected.
On Sunday XX/XX/XXXX, BBVA tweeted that they had extended customer service hours and published phone number to call ( XXXX ). Calling this number resulted in a representative pretending they couldn't hear me and immediately hanging up. I tried calling several times and always had this response.
I am currently locked out of my account and no longer have access to over {$50000.00} in my savings and checking accounts.
|
| 12/13/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/27 - I notified a fraudulent EFT charge for {$2000.00} on my individual checking account. I immediately contacted my bank ( Simple ) and informed them of the issue.
While Simple credited the {$2000.00} back to our account on XXXX, we have been unable to access any funds held within both my individual and my shared checking account ( essentially a month of pay we were unable to switch our direct deposit prior to the holiday ). I have contacted the bank several times, and theyve said they are unable to allow any access to those funds, since the accounts are blocked. I was never informed that this would be the case when we first instated the blocks, and I had been able to activate temporary lifts of those blocks when our account numbers were previously stolen at the same bank.
Our shared checking account numbers were previously stolen in XXXX, and the bank did not recommend closing down all our linked accounts at that point.
|
| 08/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
On XX/XX/2021 a deposit was made into into the Bank 's ATM machine. The bank reversed this deposit stating that they could not deposit the check because another name ( my wife 's name ) was listed on the check.
During that time, we incurred several overdraft fees. We went into the branch where the atm deposit happened and the bank gave us the check back and stated that they would refund all overdraft fees once we cashed the check at another bank and brought the cash back.
My wife is also a customer of this bank and myself. We both have personal accounts, we asked could we cash the check in the branch and were told no.
We were then told to cash the check where the check originally came from, which just so happened to be that bank. We were still told we could not cash it at the branch.
On XX/XX/2021, we had a deposit go into the account. The bank only refunded 3 charges, even though due to their error we incurred 7 charges.
|
| 07/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I made a transfer of {$100.00} from my XXXX XXXX XXXX checking account to my Simple.com ( Banking Services provided by BBVA USA ) checking account. The funds were debited from XXXX XXXX on XX/XX/2019. The transaction showed up under " Scheduled Activity '' in Simple, with a note saying the funds " should deposit into Simple on XX/XX/XXXX. '' On XX/XX/XXXX, I checked my Simple account and noticed the funds were still pending and I did NOT have access to the {$100.00}. Yet, the funds are no longer in my XXXX account because Simple has taken the funds. I called Simple to understand why I didn't have access. The customer support agent was unsure and said he would file a Missing Credit Case. However, he could not give me a timeline as to when the funds would be retrieved. In short, {$100.00} has been taken from me, I don't have access to the funds, and the bank that took the funds can not tell me when or how I'll get the funds back.
|
| 03/17/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
On XX/XX/2016 XXXX XXXX from XXXX XXXX in XXXX, Texas with a phone number of XXXX closed my CHECKING account XXXX days before HE KNEW my automatic deposit would be arriving because I had this account since XX/XX/2016 when I opened it up at XXXX XXXX XXXX, XXXX, Texas XXXX with XXXX XXXX # XXXX under account number XXXX ; XXXX XXXX or XXXX XXXX then accepted my funds of {$2000.00} XXXX & then DID NOT return them to the issuing financial facility until 10 days later BUT suggested I stop by XXXX XXXX in XXXX, Texas to see if I could pick up the cash from this location when I was IN XXXX, Texas XXXX XXXX, Texas at XXXX XXXX XXXX XXXX Washington, Texas XXXX ( XXXX ) where XXXX & XXXX were tellers & so nice as well as XXXX plus to my knowledge I have never met XXXX XXXX or XXXX XXXX because I only stopped by XXXX, Texas bank on a handful of occasions & used the DRIVE-THRU because I was headed to Washington or XXXX, Texas to see family
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Account transition from Simple to BBVA was scheduled for Saturday, XX/XX/XXXX. When attempting to enroll via the XXXX app, the process failed and the security question stage. I attempted to complete the process via BBVA 's website and was told my account was locked. After repeated attempts to get in touch with someone I was able to talk to a customer service rep that told me she would be sending an email within 20 minutes with instructions for unlocking my account. That email never came. Today, Sunday XX/XX/XXXX, I have repeatedly tried calling in with no success. XXXX my calls are disconnected as soon as I select the option to get to an agent, or I am met with what appears to be a pre-recorded message stating that they are unable to hear me, they start listing a different number for me to call, and the call disconnects before they finish. The last time I called I was connected and heard nothing but laughter on the other end.
|
| 09/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Problem with customer service
|
|
Web |
|
|
I received an advance payment of {$5000.00} from my flood insurance carrier-Allstate. It was made out to me, XXXX Bank, and Compass bank. My primary mortgage is with XXXX bank and I have a equity line of credit with Compass ( that has a XXXX balance ). XXXX endorsed the check immediately-no problem. Compass Bank, however, refuses to endorse it unless they receive a copy of the insurance adjuster report and an estimate from a contractor. I explained the {$5000.00} advance is to help with immediate needs and to help me get started on the rebuilding process. This explanation fell on deaf ears. They cited their policy and have refused to endorse the check. As of this writing I 've had the check in hand for over a week. At this point it is a worthless piece of paper. I 'm grateful I do n't need the funds immediately but others in this same situation are desperate for money. We, flood victims, are being victimized all over again.
|
| 06/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
Hello I had open a Checking account with BBVA in XX/XX/2019- I was advise that there overdraft protection would be applied if I do not have enough funds when the transaction Finalized and post to the account- I had notice that was not happening- I would get deposit in the account to cover the transaction but was still being charge there fees- After talking to the Bank I was inform of the same thing Now there story has change and they state they go by the original time stamp, if that the case there a ton of transaction that was charge a fee when there was funds in my account already to over the. there are multiple calls clarifying this issue and since the Bank and there employees keep providing wrong info and does not know what there policy truly is I am not reaching out- they are refusing to take care of there new Member do to the improper info that been provided I recommend a full investigation on there overdraft services
|
| 05/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I recently attempted to close a checking, joint checking and savings account with BBVA. BBVA had recently purchased my prior bank, Simple. Upon calling BBVA to close the account, the customer service representative, who I spoke to on Thursday, XX/XX/2021 at XXXX, indicated that she could not send me a check for the remaining proceeds in my account and that instead she could only close my account if BBVA could keep the funds in the account. The proceeds were less then five ( XXXX ) XXXX
The bank indicated they could only send me a check if I mailed them a notarized letter requesting to have the account closed, but could not do so on the phone, even after asking several questions to verify my identity.
This appears to be an unfair and deceptive practice on the part of the bank and puts an unnecessary burden on consumers. I told the rep to keep the remaining proceeds and to close my account so I wouldn't incur any fees.
|
| 05/19/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
BBVA Compass is not following FHA 2016 guidelines, therefore consumers are being cheated and priced out of the home buying market due to its miscalculation of federal student loan monthly payments. It is calculating Income Based Repayment ( IBR ) the same as deferred student loans and states even if there is a $ XXXX monthly payment on the statement and on the credit report, this 2 % rule applies. BBVA Compass is determining monthly payments by calculating 2 % of the student loan balance. This is very unfair to consumers and goes against FHA guidelines. When confronted with this shocking revelation, I asked to speak with a supervisor and was transferred to a supervisor in XXXX, TX. He was very combative and argumentative, insisting that FHA guidelines states 2 % of the student loan balance should be used when determining monthly payments for IBR even if both the statement and credit report state a $ XXXX monthly payment.
|
| 08/23/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
I reported my card stolen. I noticed charges i had not made upon logging in on the app. So i go to grab my card to call the bank and they canceled my card i tried to add all charges that were not authorized and it wouldnt allow me to. So i wrote a message to support letting them know i have never received a response. I also never received a new card. Its been goon. On the 4th week now and i barely got a denial for my disputes. They claim i used the card after the charges of dispute. I did not one charged was made prior to my card being stolen. I went to, the tan shop about a week prior to the theft. And the put my card on file and they charged it later. Therefor the charge didnt show being made for the actualdate i went in. I had over a thousand spent of my tax money that they will not give me, back and they took almost a month to investigate or say anything, i still havent gotten my card. Simple bank should not be used
|
| 07/23/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I have my automobile loan through BBVA Compass Bank. On XX/XX/18 and again on XX/XX/18 they withdrew my husbands truck payment twice out of our account, causing it to go into a negative balance. i have called BBVA and nobody was able to send the check back right then. They keep telling us it will be 7-10 business days. NOTHING has been sent to us yet. When we call them they always give us the run around about whats going on. I want my {$600.00} back that they took and will not return. Now the truck payment is due again and we are still out the {$600.00}. They through our bank account into the negative while we were on vacation and i was not around to do anything about it. it cost me {$60.00} in overdraft fees and another {$20.00} to transfer money. I will refinance this through another company. Also i spoke with a couple of different managers who all told me something different. This business is not professional at all!
|
| 10/05/2020 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I am sending this complaint because I need to express that I am a victim of UNFAIR BUSSINESS PRACTICES that BBVA is committing against my consumer rights. They are reporting a late payment on XX/XX/XXXX. This is happening only in one credit bureau. This means that they are reporting inconsistencies across bureaus.
I want to explain the reason of this late payment. My income was affected due to Covid-19. They said theyd remove and then they gave me run around. This situation has been very difficult for me and my family. My credit score and mental health has been highly affected because of this issue.
I am requesting this late payment or the entire account to be removed from my report as a compensation for all the damages to my credit score and the emotional stress that I have been through.
The account information is the following : account number : XXXX, opened on XX/XX/XXXX, credit limit : {$700.00}.
Thank you.
|
| 08/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
BBVA compass refused to honor {$200.00} signup bonus for opening a checking account and establishing eligible direct deposit.
BBVA ran a promotion in XX/XX/2017. The detail of the promotion is : " BBVA Compass is offering a bonus of {$200.00} when you open a new checking account and complete the following requirements : Receive a direct deposit of at least {$300.00} within 60 days of account opening. '' I opened an checking account on XX/XX/XXXX and got the email on the same day. I set up direct deposit. For example, a direct deposit of {$5400.00} from my employer was successfully deposited on XX/XX/XXXX ( CREDIT FOR XXXX XXXX XXXX ). However, I have never received any {$200.00} bonus up to date. I've reached out to the customer service and talked to a supervisor ( XXXX XXXX ), but she claimed that I am not eligible.
Thus, I am filing this complaint, and I hope CFPB will be soon aware of this. Thank you very much.
|
| 01/30/2017 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
RE Case number XXXX On XX/XX/2016, I hired XXXX XXXX XXXX XXXX XXXX XXXX. XXXX to fix my AC unit. It was n't blowing cold. XXXX XXXX sent a technician and they replaced the blower motor. 2 Months after the repairs, the AC unit stopped working. I called the company and they sent someone. The technician told me that the blower motor they installed 2 months ago was failing again. He opened the furnace and I believe " smack '' the motor and got it working again.
A month after his visit, the blower motor totally stopped working. I checked the company review on their website and found out I was not the first person to complaint. They have been defrauding other customers.
My bank supposedly has fraud protection. I have contacted a case has been opened and nothing has been done.
We have been without AC for over 2 months now. My daughter has XXXX and we can not keep ourselves warm in cold days.
Please help us.
Thank you.
|
| 09/25/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I made a {$1000.00} deposit at BBVA Compass ATM XXXX, XXXX, Texas, XX/XX/18, at XXXX. Compass debited my account with a {$630.00} auto draft, that is not processed until the XXXX of each month, prior to crediting me with the deposit, which was made first. This resulted in 4 overdraft charges. I spoke with XXXX ( sp ), Compass Bank, on XX/XX/XXXX, but she only agreed to refund 3 of the charges ( stated it was a busy holiday ), which then resulted in another overdraft charge. I spoke with XXXX and then XXXX, both with Compass Bank, on XX/XX/XXXX, requesting that the remaining 2 charges be credited and refunded back to me, but neither agreed. They stated they only could see my deposit was made on XX/XX/XXXX, even though I told them I had my deposit slip reflecting it was made on XX/XX/XXXX, prior to the {$630.00} debit, and then the domino effect.
I know that BBVA Compass has been penalized previously for these actions.
|
| 02/05/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Older American |
|
Late Fee for {$23.00} charged on XX/XX/2018 mailed statement.
Paid the {$23.00} late fee XX/XX/2018 by electronic payment.
XX/XX/2018 {$23.00} late fee payment applied to principal and finance charge.
XX/XX/2018 mailed statement lists a {$23.00} curtailment credit amount.
Fee billing for {$23.00} reoccurs in the following months statements for XX/XX/2018, XX/XX/2018, XX/XX/2018, and XX/XX/2018, added to the monthly payment due.
Each month when I pay the amount due, the {$23.00} fee payment is listed as a curtailment credit on the statement the following month.
I've called customer service numbers listed on the statements with no success.
I've written, as requested on the monthly statements, requesting that the monthly statements be corrected, removing the fee that has been paid 5 times, and I asked how the curtailment credits for the fee amount are applied to my account.
No action or response from the lender.
|
| 05/03/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Older American |
|
This has been going on so long I can not remember the exact date it started. I have tried writing the company and calling them. I can not get a response regardless of what number XXXX use to call or address I use to write them. When I make my monthly payment the recording always states I owe more than my payment. This is having an affect on my credit rating. Out of frustration and desperation I finally paid the amount they said was due but it did nothing for me. This month the same thing happened again. I have requested a hard copy of all my payments and can not get them to send one. I want a hard copy that shows how, when and why they keep coming up with their amount due. They do not cooperate at all or respond. I know for certain this was going on as far back and probably further back as XXXX of 2020. Can you please help me out of this mess? I am XXXX XXXX XXXX and feel they are taking advantage of me. Thank you.
|
| 02/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
I sent a check to them via usps priority mail. It was then picked up by XXXX XXXX at XXXX according to the post office records. I called on Monday to ask if they can just confirm they did receive it : the agent XXXX told me he could not check and I would have to just wait if they got it before XXXX PST it would be processed same day if not the next! I called again XX/XX/18 and spoke to XXXX who then looked in the ledger this time and said he did not see it was inputted meaning they have not started processing it nor could anyone confirm they have it but havent got to it. Since the value of the check was over XXXX I wanted to make sure someone from their company did indeed pick it up but he said that was not possible. I then sent two support emails asking for a follow up to which both were closed without any follow up. I now have no clue what is going on, when my check will be processed or if their team even has it.
|
| 12/14/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
BBVA Compass blocks the use of my atm card because they believe it has been used fraudulently. They flag my card because I am traveling and I use it in a foreign country. I notify them that there is no fraudulent use, all transactions are mine, and that the card is in my possession. They refuse to unblock the card until I show them at a local branch that I am actually the correct person with the card. How am I to do that when I'm 14 hours by plane from home? They expect me to stop my vacations/travels, fly to one of their branches, prove who I am, and then fly back to continue my vacation?
I do not have any access to my money/accounts when I need it most ( traveling ). They have effectively kept me from my money until I return home and they make it extremely difficult.
The latest occurrence was on XX/XX/2018 and I still do not have access to my accounts. This is the second time this has occurred while traveling.
|
| 09/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I had a mortgage with BBVA Compass and, in XXXX, the Escrow amount was changed. Due to the COVID lockdown, I did not receive notice of this change in a timely fashion because we were unexpectedly stuck in New Mexico and were not receiving mail from our California home. The monthly mortgage went out, as it did monthly, on XX/XX/2020 and, unbeknownst to me, was reversed on XX/XX/2020. I received NO notice of this reversal and it was subsequently reported as a " late '' payment. This very adversely affected my credit rating and has ultimately precluded us from refinancing our primary mortgage. The fact is, the payment was made ON TIME but was short due to the change in the escrow amount. This has caused a FALSE reporting to all of the credit agencies, causing a huge drop in my credit score ( which prior to this was above 800 ) and affecting the rates we are offered for refinancing. Thank you in advance for your help.
|
| 06/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I have made purchases and the money is put on hold for my account balance which withhold it from my available balance. When money is deposit into my account the amount is removed once again. Also, I have made an purchase and the money is removed from my account then once I return item the amount is not put into my account for my available balances. These items are not deposited into my account because the dates in my account are not correct meaning it do not show the actual correct amount. I have noticed this several times, however, once I reported it to my bank they say the dates are not showing duplicate withdrawals which it wouldnt because the dates are wrong. I have proof how I have purchased something then return the item and the amount was not available but shows how it was put into my account on the date I purchased it not the date it was available. Therefore, it wasnt any money available in my account.
|
| 11/03/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
A {$2000.00} transaction was made from my account using XXXX XXXX late XXXX XXXX.I did not authorize this transaction. I have NEVER sent money via XXXX XXXX, this is the first time in years that Ive had my account, an XXXX XXXX transaction was made.
I contacted XXXXXXXX XXXX but bc it can from my card they directed me to contact my bank. Contacted my bank XX/XX/2020 to dispute it.
They said the reason they closed it was because I was logged into my simple account and I recently funded my account. I fund my account when a client pays me which is often and not unusual. I did so around XXXX that day, but I was not logged in near midnight to make the transaction. Large transactions like this are not usual on my account. They then closed my dispute with no proof. When I requested proof they said they would send it but that was almost XXXX weeks ago. I have contacted them XXXX since and have heard nothing back.
|
| 07/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I had a card ending XXXX with BBVA credit card. This year card was blocked, because of unauthorized transaction. However on their site this card still exists. last balance on it was {$120.00} so I sent it electronically and BBVA received it on XXXX But company did not apply those money to card ending XXXX, instead of it - they put it into card ending XXXX.
XXXX I called them and spoke to person named XXXX, ( who barely can speak English ) and he assured me that that card ( ... XXXX ) closed and I have nothing to worry about. I paid my other card as well, but today XXXX I found on their site, that I still have UNPAID amount of {$120.00} and past due amount of {$10.00} on card ended XXXX.
I called them again, ( XXXX XXXX ) and spoke to non-English speaking worker named XXXX XXXX who totally ignored my questions and was unable to clarify issues.
Please help me and stop that company from stealing peoples money.
|
| 10/24/2016 |
Yes |
|
|
|
Web |
|
|
From XX/XX/2016 until XX/XX/2016, BBVA Compass Bank ran a promotion that would provide XXXX rewards points ( each point with the cash redemption value of XXXX cent ) on all purchase made using the XXXX XXXX XXXX XXXX card. During that time I made XXXX payments to a merchant called XXXX with my BBVA XXXX card, XXXX on XX/XX/XXXX and XXXX on XX/XX/2016. Out of those XXXX transactions, XXXX transaction totaling {$4800.00} made on XX/XX/2016 only received XXXX reward points while other XXXX transactions received XXXX points. Thus I am owed XXXX ( XXXX x XXXX ) additional points from BBVA Compass. I contacted BBVA Compass regarding this issue and the bank declined to issue me the rest of points stating that XXXX is not a supported merchant during that promotion. This statement is clearly false as I received the bonus points on the other XXXX XXXX transactions I made during the promotional period ( See Attachment ).
|
| 01/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
XX/XX/XXXX Lost my job for the very first time, Im XXXX years only Final ran out of money XX/XX/XXXX was charged {$76.00} in overdraft fees XX/XX/XXXX was charged {$32.00} for extended overdraft XX/XX/XXXX was charged {$10.00} service charge for " free '' checking XX/XX/XXXX was charged an additional {$38.00} for overdraft fees XX/XX/XXXX was charged {$76.00} in overdraft fees XX/XX/XXXX was charged {$38.00} for overdraft fees I called the bank on XX/XX/XXXX when I discovered that I was overdrawn. Explained my situation. They offed to adjust 2 of the 8 charges. I asked to speak to a manager and they were not available. Was told they should call me back in about 15 minutes. They called back 24 hours later and the manager XXXX would not help either. They did not care that I was unemployed and making {$200.00} per week on unemployment. She when on to say if was my fault and they would not do anything additional
|
| 06/14/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX Check # XXXX was written in the amount of {$140.00}.
On XX/XX/XXXX, BBVA Compass debited my account {$410.00} for check # XXXX.
I called BBVA Compass customer service on XX/XX/XXXX and asked that it be corrected. I was told it would be fixed and my account would be credited the {$270.00} in 24-48 hours. My account was not credited.
I called BBVA Compass customer service back on XX/XX/XXXX, and was told it would actually take 5 business days. My account was not credited in that time, either.
I called BBVA Compass customer service back onXX/XX/XXXXand spoke with XXXX. I immediately asked for a manager and was subsequently put on hold for over 30 minutes. After over 30 minutes of being on hold, the manager, " XXXX '' would not speak to me. I was told AGAIN, they would credit my account the {$270.00} that they erroneously took out 15 days ago, in 24-48 hours.
I still do not have my money back.
|
| 02/20/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
BBVA Compass ran a {$200.00} promotion bonus for opening checking account from XX/XX/2017 through XX/XX/2017. I opened a checking account on XX/XX/2017. Per their requirement below, I have qualified but they refused to credit me with the bonus 1. You must be a new BBVA Compass consumer checking customer who has not had a BBVA Compass consumer checking account open within the last 90 days or closed due to negative balance to be eligible for the bonus.
2. Account must be opened within XX/XX/2017 through XX/XX/2017 3. Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account.
4. The account must be opened at a branch, online or via XXXX, Option XXXX.
5. After the requirements have been met you should receive the promotion within 60 days.
|
| 12/12/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XXXX Checking account charged {$590.00}.
XXXX I reported fraud to Simple Bank who locked and sent Wife a new debit card.
XXXX Simple Bank contacted about case for {$590.00} was closed and the charged dropped off account.
XXXX Wife replied to Simple Bank stating that the charge was for {$590.00} rather than {$590.00} XXXX Simple Bank contacted Wife and I via support message and said charge force posted after falling off. Said the dispute team would reach out via support message with any additional updates.
XXXX I called Simple for update but was told that it was being looked into. I asked about XXXX 0 % liability guarantee but was Simple Bank rep said I was going to have to wait for investigation. I asked for a phone number to contact the fraud investigation department but was told support message was the only way to contact. Account is still missing {$590.00} which I am supposed to not be liable for.
|
| 07/06/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
Monthly I have been manually making my payment and I did not have access to online to see the history. BBVA Compass continued trying to make the minimum payment out of my closed BBVA Compass checking account and then charging me a returned check fee for their checking account for their credit card, these charges were in excess of {$25.00} per month. They states I did n't " qualify '' for a fee refund since it was autopay even though I had requested three times ( XX/XX/XXXX, XX/XX/XXXX and now XX/XX/XXXX ) for the auto pay to come out of the account I provide them when I call into make a payment. They stated that someone internally must of made an error ( XXXX at BBVA Compass on XX/XX/XXXX ) and that who knows how they processed it but " management '' would have to decide whether they would refund the returned check fees for their own checking account autopays from their credit card. This has to be illegal?
|
| 11/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
My account with BBVA Visa Card opened XX/XX/2019. Within one year and 2month period, my BBVA Visa card compromised three times already because someone made a fraudulent charges and when I reported to BBVA they BLOCKED the card and replaced with new card. I live in XXXX XXXX XXXX and these fraudulent charges from XXXX where BBVA have more activity. look like, someone inside BBVA leakage the information. When I reported about this, the representative of BBVA do not take serious and see why within one year they have to issue fourth card and they have to blocked the previous card. My husband also have a individual account with BBVA also and he also had similar issue. I do have other visa cards from other bank but no one have this issue last many years. LOOK like BBVA have a problem to keep consumers information correctly and provide credit card information ti other and they make all these fraudulent charges.
|
| 06/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XX/XX/2019 XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX AL, XXXX Reference : XXXX I am writing in response to your letter dated XX/XX/2019. The information in this letter is incorrect and needs to be resolve. On XX/XX/XXXX I called the BBVA customer service loan payment number to make my payment for that month and two different agents REFUSE to take my payment citing the BBVA payment system will now allow them to process the payment. I was willing and ready to make my payment and BBVA did not take my payment over the phone. I insisted and with the help of one of the agents I was able to submit the payment online that day. My payment was not credit until the XX/XX/XXXX but I make the payment on XX/XX/XXXX. I demand that all my calls are to be review and my payment online as well. I request that my payment history is corrected immediately since it is hurting my credit and reputation.
|
| 12/02/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
It has been brought to my attention that the accounts opened in my name at BBVA Compass in XXXX, Alabama were assessed maintenance and inactivity fees after the balance was brought to XXXX dollars, and subsequently then charged off. It is concerning that a financial institution would assess maintenance and inactivity fees to an inactive account after the balance reached XXXX dollars and then charge off the account, rather than simply closing the account when it reached XXXX dollars. When an account ( s ) does not have activity and the account ( s ) have not been accessed either via online banking, mobile banking, the ATM, nor has the customer contacted the bank, it should not charge fees to account after the balance is XXXX. I would like the bank to reverse the charge off and properly close the account at a XXXX balance, and reverse any negative information reported on me to any outside agency or bureau.
|
| 01/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XX/XX/2021 I tried making a purchase through XXXX for {$250.00}. The transaction was DECLINED. However it still withdrew the money from my account. Called XXXX and was told needed to file a dispute with my bank ( card issuer ) because since the transaction declined they have no record of it therefore cant refund my money that they didnt receive. Filed a dispute with Simple/BBVA on XX/XX/2021. On XX/XX/2021 received an email from Simple/BBCA saying it was denied.
The reason ( s ) for denial : -Your assertion of error does not conform with facts and transaction activity. There is no evidence that an error took place.
-There is no evidence that this is a duplicated charge. Each transaction has their own identification and authorization code. If you believe there is still an error, please make sure to reach out to the merchant for a refund.
Im out {$250.00} that I desperately need and XXXX says that!
|
| 02/03/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
... 1 ) Simple Bank does not notify or disclose anywhere to its customers that it will treat federal money orders like a personal check. All Simple Bank states is that they will hold checks for 10 days.
... 2 ) Normally banks and merchants treat federal money orders the same as cash, whereas they treat paper checks as, well, paper checks.
... 3 ) If Simple Bank wishes to uncharacteristically treat money orders the same as paper checks, Simple Bank would be required to notify its customers of such a draconian policy ; but they have not updated their terms on their website even though this is the third complaint.
... 4 ) The solution is Simple : Please update your website stating money orders will be treated the same as cash, and then please compensate my account for your oversight in not properly notifying customers that money orders will be treated the same as personal checks with regard to holds.
|
| 01/13/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened a new account with BBVA Compass on XXXX XXXX, XXXX, under a new account promotion where I would receive {$200.00} if I opened a new account and they received a direct deposit of at least {$300.00} within 60 days.
I had payroll direct deposits of {$300.00} post to my new checking account on XXXX XXXX, XXXX, and XXXX XXXX, XXXX.
It has been 60 days since I opened the account and I still have n't received the {$200.00} bonus. I sent the bank a secure message, and I received the following response : We received your inquiry regarding the Direct Deposit Promotion. Please note that the qualifications for promotion are based off our discretion.
I do n't think it is fair of them to decide to not pay my bonus, after I met all requirements, just because their promotion is based off their 'discretion '. I met the requirements of their promotion and believe I am entitled to the bonus.
Thank you.
|
| 06/18/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX I went to get a withdrawal of {$10000.00} dollars on the location XXXX XXXX XXXX XXXX suit XXXX XXXX XXXX tx XXXX.
The person who took care of me asked me so many questions and told me to go inside the lobby just to ask more and more questions to the point that I feel very uncomfortable and overwhelmed. I tried my best to be nice and get out of that situation I FEEL DISCRIMINATE BY HER AND ATTACK!!!
They only give me {$5000.00} and told me to come back the next day ( XX/XX/XXXX ) Today i went back to withdrawal the other {$5000.00} just to find out she froze my account because she want to know from where I'm getting paid. It is no fair to put me under this stress simply for not sasease the curiosity of an employee " manager '' who is asking me very personal questions. I have every right not to respond especially if this person is making me feel discriminated and personally attanked.
|
| 05/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
A few months ago I started using by Compass Bank account less and less because of concerns I have had over the past about how they have handled my money. This bank has been charging me over the past few months for items they have refused to pay. I deposit enough funds into this account to pay the items. Compass Bank has continued to charge me NSF fees because of them taking my account into a negative balance. I would deposit XXXX XXXX dollars which they would not make a payment with, then the bank would charge me {$38.00} bringing down my balance creating a loop of insufficient funds and fees. They keep doing this until the account is negative and I have had to pay quite a bit of money to keep the account in good standing. While I finish moving my other accounts, I would like this account to work properly and as promised. This year I have been charged {$190.00} in NSF fees due to the banks actions.
|
| 04/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
Regarding BBVA USA Tried logging into their app XX/XX/2021 and it says services not available try again later.No big deal I'm fine paying the late fee however on month later on XX/XX/2021 same issue. They put their hours for customer service online as XXXX - XXXXXX/XX/XXXX I call at XXXXXX/XX/XXXX and they have a message saying they are closed and they had changed their hours.
I have been denied access to my online account. I had previous call and asked for a compliant to be filed because of my online issues. Previously it wouldn't process my payments. Instead of fixing the issue I can't even get in. Now my online ID is locked. But I can't call them since they posted wrong hours.
They have in bad faith created a situation that will negatively effect my credit and financial future. Additionally they have posted fraudulent hours online. Which made me believe I had time to call. Which I did not.
|
| 02/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Web |
|
|
Timeline : XX/XX/XXXX - Requested cashier 's check from my bank, Simple/BBVA, in the amount of $ XXXX for a down payment on a car. Simple says they will overnight the check.
XX/XX/XXXX - Simple debits my account for the $ XXXX.
XX/XX/XXXX - Simple sends me a XXXX tracking number for an overnight delivery ( XXXX XXXX XXXX ).
XX/XX/XXXX - I have not received the check, but the funds are still missing from my account, which means I can not access *** $ XXXX, which is a substantial portion of my net worth.
I called Simple and was on hold for literally two hours. I spoke to XXXX XXXX He said he did not know where the check was and did not know how to find it. He said there was nothing he can do.
I called BBVA. They had a record of the check but said there was nothing they could do to locate it and recommended I call Simple. They also referred me to a local BBVA branch that does not exist.
|
| 04/05/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
In XX/XX/XXXX I applied for and was approved a HELC Loan, last month XX/XX/XXXX I made my final payment. Due to the min monthly interest having been automatically drawn from my checking account a day before my final payment from an external source came through, a credit balance of XXXX. I have contacted the bank on several occasions to determine why to this date XX/XX/XXXX my money has not yet been refunded back to my checking account. Initially I was told the refund would occur within 5 business day, then was told a secondary communication to the appropriate department would prompt my refund. The following time I called I was told " We never refund HELC money until the " End Of A Cycle '' i.e. XX/XX/XXXX. However to this point XX/XX/XXXX STILL NO REFUND? I feel as though I am being given a run a round, please assist me in this matter. The name of the financial institution is BBVA Compass Bank.
|
| 11/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2020, I received a refund from XXXX XXXX with two separate transactions of {$20.00} and {$32.00}. However, the XXXX Fraud Department declined the two refund transaction indicating that there was fraud on the account. Therefore, I reached out to the Fraud Department and Representative XXXX removed the hold on my debit card and stated the funds should reverse back onto my account. However, I do not see them as pending refunds of a total of {$53.00}.
In addition, I processed two returns of the same transaction for XXXX XXXX for {$16.00}. However, I also do not see this transaction processed as a return either. And I was also promised a {$200.00} Cash Bonus with a first direct deposit of {$500.00} or more before XX/XX/2020. XXXX XXXX told me that I should expect to receive my bonus within two weeks of the first direct deposit. However, I still have not received my {$200.00} cash bonus.
|
| 03/27/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
Servicemember |
|
Bank closed account without notice, I contacted the bank and they said they will send out a notice up to now I have not received anything. I am a XXXX, and used the credit card to sustain our needs when I was in school. I have not made any late payments on the account. I also have a personal and auto loan with them showing prove of my responsibility of paying my bills on time. I do not think it is fair they are doing this to me. I contact them and they told me their decision was made due to credit reports. Now I called credit reports and they are telling me they did not sendany delinquent information. I believe they should take in consideration other factors and come up with an explanation to what they are doing to me, I will be affected. I have been responsible and trying to maintain a good credit report their decision was made without notification and as of today with no explanation at all.
|
| 12/26/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2017, I had a theft from my bank account of {$720.00} due to someone fraudulently using my debit card to make a purchase online at XXXX XXXX. I immediately reported it to my bank which is XXXX XXXX located in XXXX Oregon. Their parent bank is Compass. I also, immediately, filed a case with XXXX XXXX and filed a report with my local law enforcement. This happened a week ago and not one person from Simple 's disputes team has reached out to me to discuss what happened despite my desperate efforts through emails and phone calls. I have done everything I can possibly do to get my money back, and the fact they will not even acknowledge me is unacceptable. I have rent I need to pay, medication I need to buy. This is a whole paycheck that was stolen from me. I am the victim of a crime, and the bank is victimizing me all over again. The bank 's dispute email is XXXX and their number is XXXX.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XX/XX/XXXX my bank that I had for years was closed and all accounts were transfered to BBVA. From day one there were issues with almost every communication that was sent previously to prepare for this merge.
Then the day of I was unable to access my funds, a few hours even a day is understandable. I had to call NUMEROUS times to finally get through and get signed in.
I quickly moved all my funds out and requested that all of my accounts be closed.
They replied saying they have removed my savings from my online banking ( they didn't ) to which I replied I need my accounts closed and received no answer.
Additionally I have tried to call numerous times today ( XX/XX/XXXX ) with no response and constantly being hung up on.
I just want my accounts closed because I K ow they are going to try and force me to pay fees for some reason since this entire relationship has been full of lies.
|
| 07/08/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
I opened a 1 year CD with BBVA and received my notice that my account was expiring. The notice gave me two options : 1 ) Do nothing and the account would auto renew. 2 ) check the box and have the account renew. There was no option to receive my money. I called the bank and they said I had to send a letter. I followed their directions exactly and never received my money. The account rolled over to a new CD. I checked on line and this bank receives very bad ratings for this exact issue. I have never experienced such a runaround with any bank I have dealt with. I left my money in the account for 1 year as we agreed. I should be able to get my money as I requested via phone and via the letter I sent via US mail. The amount of my initial deposit was {$26000.00}. My account value is now {$26000.00}. My CD expired on XX/XX/2020. I called and sent the letter approximately 3 weeks before expiration.
|
| 08/08/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
My car was totaled in an accident XXXX XXXX, 2017. My insurance company sent Compass Bank a payoff amount greater than the loan payoff. The XX/XX/XXXX payment was not yet due and the payoff amount was accepted prior to XX/XX/XXXX payment being due and payable. I made all payments through XXXX 2017. Compass mailed me a check for {$220.00} which is the difference between the payoff amount and the overpayment by the insurance company. However, Compass Bank still needs to reverse the XX/XX/XXXX payment or mail me a check for that payment. Compass in their schedule of payments received shows XX/XX/XXXX payment to be reversed, but the reversal was never made to my bank account. I have sent several e-mails to the total loss department without any response. I have tried calling the total loss department numerous times but can never get a hold of anyone. I am feeling totally taken advantage of here.
|
| 03/03/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
On XXXX XXXX I was approved for an account with Simple. In order to fund my new account I would have to link an external account. Once I verified my external account I proceeded to deposit {$2500.00} into my Simple account. A few days later I was locked out of my account because they needed more verification. I sent in all requested material including XXXX bank statements. Days later I received another message saying they would n't accept my bank statements. After going around in circles with my other bank I requested to have my Simple account closed due to the fact that they would not accept my external bank statement. Simple informed me that for some reason they could not return my money or close the account. I put my trust into a company who had excellent reviews only to get denied access to my hard earned money. I 'm only requesting that my funds be returned to me with no further issues.
|
| 05/19/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On Thursday, XX/XX/XXXX, my account with Simple was frozen. I was not told about it. I found out when my debit card stopped working and when I couldnt transfer funds between the shared account with my husband or either of our individual accounts. When I called support, I was asked multiple fraud-related security questions, but was not told why my account was frozen. I was only told that the issue was going to be resolved soon.
Each time I have called, I have told some variant of the issue has been re-escalated and someone will reach out with a support message soon Just this afternoon ( XX/XX/XXXX ) I received a support message that said my account is being closed per section 17 of the disclosure agreement. My money is locked up and I cant access or move it, and now the account is pending closure. They wont explain why or stop it.
Any assistance you can give would be greatly appreciated
|
| 03/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a unsolicited credit card from BBVA in the mail for an account I closed about 5-10 years ago. I called them up told them that I did not apply for this credit card. They said the plastic was a replacement card for a closed account and that it was due to an error in their system. The representative then proceeded to ask personal information like my phone number, home address, email address and drivers license number.
If the representative had stated that it was an error in the system and apologized and then ended the call with that, I wouldn't be so suspicious. But by asking me for personal marketable information indicates to me that this whole thing was an illegal marketing ploy to get updated marketing information from me. Why else would he ask for information to update a closed account? He ended the call telling me that BBVA is there to help if I wanted to open a new account.
|
| 04/10/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I recently opened a business account with BBVA in XXXX 2016, and ever since then, I have been having issues with logins, password retrievals and the rest. The most painful thing was when XXXX of my clients wired money into the business account and subsequently had to wire some into the company 's brokerage account. The wire transfer was cancelled and hence, account frozen. I have gone to the local branch at XXXX TX to make complaints, but all to no avail. I was told they could n't unfreeze the account because whoever froze it is still unknown and neither do they know the reason behind it. This is a business account, and I have n't been able to conduct business the way I should.
All I want is to withdraw all my cash and possibly close my account with them. If no resolution is reached in couple days, I will proceed with legal actions. This is absolutely absurd and uncalled for.
XXXX XXXX
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a Simple bank customer and loved it. In XXXX, it I was I formed that Simple bank would be closing and that XXXX account would be converted to a XXXX account seamlessly. Again, I want to make clear how much messaging was directed towards customers that the transition would be automatic and seamless.
Well, the transition has been a failure at every turn. XXXX, along with thousands of other customers, can no longer access their accounts. They were tremendously underprepared for the switch.
Whats been more disappointing is how they have handled things from a customer service perspective. They direct customers to various numbers, only to be hung up on. Whats more, you can find dozens if not hundreds of videos on XXXX showing customers getting a pre-recorded customer representative stating, sorry, cant hear you, call back!
I want access to XXXX funds, and I want honesty from XXXX.
|
| 05/30/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Dear Sirs : I've just submitted an application and I called 4 times to the BBVA Compass Customer Service Department XXXX Application Ref. NumberXXXX and the customer service employees didn't have the tools to manage this type of call.
The decission says : Potential Fraud Risk Indicators - when a decission like this was made, the call is supposed to be transferred to the Fraud Applications Department and they supposed to have the tools to solve this issue. It wasn't declined because of my credit report, it was declined related to a supposed fraud issue. Why the associate didn't verified my application and gave me a reason without any info from me? This bank have a prejudice against me?
Whats happening with your Customer Service Reps? They have to be rude to the new customers? Thats the image of BBVA Compass Bank?
If I have the reason, why you dont have the correct tools to help me?
|
| 12/11/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I monitor my close closey everyday. Ive set up alerts on my account to notify me each time a transaction has been posted, debited, withdrawn & or credited my account. I submitted a claim for unauthorized charges on my account & called my bank to cancel the card. As of XX/XX/2018 they have charged me NSF in the amount of {$110.00} incorrectly. I called to file a complaint the representative could not explain if the transactions were accurate in which they were not. twice they have also returned checks when I had over 4K in my checking account. This is theft & needs to be investigated. The integrity of this bank is questionable as well. When I call after authenticating myself they still ask me for my full social security number, my driver license number, & DOB, & the security code on the back of my debit card. I do not trust this process & make me afraid I will become a victim of ID THEFT
|
| 01/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
The complaint is about Simple Bank a " branch '' of BBVA USA ( https : //www.simple.com/ ) I received my direct deposit from my employer on XX/XX/2021, but the money didn't show up in my account.
I talked to my employer and they provided the paystub that corroborates the deposit ( I'm attaching it to the complaint ).
I called the bank in question and after multiple attempts and almost two hours of wait, an agent answered and said that they can't see the transaction that I need a 15-digits tracking number, but the paystub doesn't have it. I requested the tracking number from my employer which they requested to XXXX ( the company managing the direct deposit ).
However, I haven't been able to contact my bank again at all. In these COVID times where it's already hard to earn money stuff like this worsens the situation.
I have bills, credit card payments, and a family to provide.
|
| 10/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a late payment on my account because i attempted to pay it online repeatedly and they kept kicking me off the site because of technical issues. I attempted to make my payment by using my phone and a computer and it locked me out. I then tried calling but was on hold forever to the point that i think it was a false number. By the time i had time to make the payment the payment was late even though i emailed the company to please assist me.They also never called or sent me a bill in the mail so i had no other way of paying it. I have tried repeatedly to have the company remove the late pay history since its my only one with this account and it effecting my ability to get a good interest rate on a home. I have also contacted the credit bureas but have not gotten the results i had hoped for there either. Please assist me in helping get this removed as it was not my fault. Thanks
|
| 03/14/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I made a complaint about BBVA, I tried to call them but they hung up on me. The complaint number is XXXX. I also provided feedback. I would like everything to be reviewed again. Because if they are using an automatic system I did not chose that, if I do not have the money in the account I do not wish to pay something. They decided they would pay it. Which would be a personal business loss on their end. I have no accountability or responsibility to pay them back. Even BBVA 's documents and submitted and in their reply they even state I had the money, and I went into a branch and got my money, their fees were not even process the day I got my money. Again on them and their system. They even show how and tell how they just kept piling on fees two {$25.00} fees several {$38.00} fees and they just kept sending checks according to one of the agents. Which would be another system error.
|
| 05/16/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
A payment lateness was reported to the Credit Bureau and this was entirely not my fault.
Due to Covid-19, wait time on telephone banking was over an hour and I was unable to contact customer service. My second option of payment was using the BBVA app, but that was not working either and I had notified customer service previously and nothing was done about it.
When I contacted to explain my situation, they said I should have gone to the bank to make payment, and I had let them know my husband had just returned from the XXXX XXXX and we were all advised to quarantine. And with XXXX children, that was a very difficult time.
I asked them to refuse the late payment report on my credit report and I made all payments, and they refused. I just need them to take responsibility for the app not working and the over 1 hour call waiting which made it difficult for payments to be made.
|
| 05/15/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I had 6 fraudulent charges on my card on XX/XX/19. These happened during the day while I was at work and while I still had the card in my possession. BBVA reversed 4 of the charges but arbitrarily determined two of the charges to XXXX XXXX # XXXX in the amounts of {$100.00} and {$110.00} were legitimate. I was given no reason for this decision. I did not receive any proof of investigation.
I believe this happened because I was honest in the initial interview and said I had shopped at a XXXX XXXX on XX/XX/XXXX. However, I shopped at store # XXXX ( a different store ), I did not use the BBVA card, I used my XXXX XXXX card, and the amount was {$160.00}, which does not match the amount above. I have both the receipt and credit card statement to back up these claims. I also have 20+ co-workers who can tell you I never left my office on XX/XX/19 when the disputed charges occurred.
|
| 08/25/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
Me and my husband are both retired senior citizens, and tried to refinance our home. The BBVA Compass Bank informed us we should not have any problems refinancing our home. We informed them that we did have a bankruptcy on our credit, and it was less than 5 years old. The banking officer informed us that it should not be a problem getting us approved, so we scheduled the appraisal per the officers instruction. The money was taken out of our account without knowledge of the date. We then received a letter stating that we were denied the loan, but we were informed by the officer it would not be a problem getting approved. We were upfront in letting them know about our credit situation, but we were mislead by the bank staff in general. We are XXXX retired XXXX and on a fixed income. The amount of XXXX that was taken out XXXX/XXXX/15 was a setback for us, especially being mislead.
|
| 04/17/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem with fees or penalties
|
|
Web |
Older American |
|
I opened a CD for {$1000.00} with BBVA USA on XXXX. The term was one year making the maturity XXXX. Because of covid-19 issues, I needed access to the funds prior to maturity. The BBVA USA website indicates that because of covid-19 " Penalty-free CD withdrawals for CDs opened prior to XX/XX/XXXX. Available on request. '' The agent with whom I spoke said that penalty free CD withdrawals were not available. I referred him to the disclosure on the BBVA USA website. He reiterated that penalty CD withdrawals were not available. As such, I was assessed a {$35.00} penalty.
I think this is unfair since the BBVA USA website indicates that penalty free CD withdrawals are available on request and I requested such.
I have attached a copy of the BBVA USA website with the appropriate section highlighted. I have also attached a copy reflecting the {$35.00} penalty that I was assessed.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My Simple account was transferred to a BBVA account which was supposed to be a seamless transferred. today it would not let me log in and have access to my funds. I can now log in, but money is missing from my balance, my savings account is MIA and when you call their CS line, they are playing fake recordings of agents answering, doing their into, and two seconds later it says Im sorry I think we have a bad connection, Im disconnecting the call and then the call disconnects. There are multiple recordings available online on XXXX/XXXX of various people calling in and getting the SAME exact person ( recording ). This is deceitful and HORRIBLE.
They also claimed account and routing numbers WOULD NOT change when the transition to the BBVA platform happened - well, the routing numbers absolutely did change and now I am unable to get my direct deposit and pay my bills on time.
|
| 06/22/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
In XX/XX/2017 I had around {$100000.00} in my BBVA Compass bank account, I found out my step dad stole my money and was commiting identity theft in my name, I reported it to LACSD after I found $ XXXX in lines of credit and credit cards in my name, this money was my inheritance and it was stolen from me, along with my identity.
I have filed affidavits and done all the proper steps under federal law for BBVA to handle this accordingly but has failed to do so, my attorney has filed a complaint with the Attorney Generals office of California - XXXX XXXX against BBVA Compass Bank for Banking negligence resulting in the loss of funds of claimant - XXXX XXXX.
In the last CFPB response from BBVA Compass Bank all that was stated after a TWO WEEK investigation was dispute it ... I am asking BBVA once more to investigate and return my funds that are due to me under federal law.
|
| 12/14/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
Me and my wife purchased a vehicle through XXXX XXXX XXXX back in XXXX of 2016, and when my wife filed a Ch. XXXX, it did not affect us making our car note payments on time ; however, because my wife filed a Ch. XXXX, BBVA will not allow us to make our car payments on line.
We pay BBVA on the phone, but for the last two weeks, we have being trying to pay our car note, and their recorded message tells us to leave a call back number, and a representative will call us back ; but no one has called us back yet.
BBVA has made it very difficult to make payments to them, and you would think it would be just the opposite, all we want to do is conveniently make a car note payment.
Just because my wife filed a Ch XXXX, should not stop us from been able to pay online, they treat us as if we are a second class citizen, because of a Ch XXXX that did not even affect us paying them!
|
| 04/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
On XX/XX/XXXX, I completed online application on Simple.com to open an account. The website requested that I submit my social security card for verifying my identify. So far, I've completed this step of sending multiple images of my social security card to Simple and they have yet to open my account. The representative that I spoke with on XX/XX/XXXX told me that a real person had viewed my documents to verify my identity, but they couldn't use the document because all four corners of the social security card wasn't visible in the image. I was told that regardless if the social security number, name and signature was seen on the card, the image wouldn't be used and wouldn't be accepted as proof and I would have to keep repeating this process. So far, this account isn't opened, I submitted the documentation that asked for, yet they refused to use it to open the account.
|
| 10/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX I initiated a dispute with Simple bank for {$13000.00} and the dispute was denied as I had filed it improperly, so upon the banks recommendation I reached out to the merchant to settle. Upon the merchant telling me take it up with your bank I refilled the dispute on XX/XX/XXXX. For three months not one member of the disputes team reached out to me, I tried to call multiple times and was left on hold for over an hour having to eventually end the cal each time without speaking to an individual, and sent numerous support messages that werent responded to for sometimes weeks. I provided Simple with a police report proving an identity theft had occurred and a signed affidavit that the charges were not made by me. On XX/XX/XXXX I was informed that my dispute would not be accepted and my funds not returned. I am filing a complaint to hopefully return my funds.
|
| 05/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
Older American |
|
I have accounts that was not reported to the credit bureau that would make my credit score better. I purchase and paid off three vehicles that was not reported to the bureau and was closed without being reported. I contacted XXXX XXXX/XXXX XXXX XXXX and compass bank to correct their records and update with all 3 credit bureaus. I am submitting supporting documents that there was an error on there part and they still to date has not corrected on the credit reporting side. I need assistance in getting this corrected. Please note the vehicle purchases were high amount well over {$70000.00} totaling the 3 together. Which paying these items off with good standing would have made my credit score much better. I need my credit report to reflect these purchase and pay off in very good standing. Attaching all 3 credit reports as proof they are not included on my credit report.
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| 05/03/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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Last year I went to the bank with my husband and the Bank manager suggested applying for a line of credit to protect for overdrafts. It was BBVA in XXXX Florida.
Instead, the manager set up a XXXX fee for each overdrafting, as this was set up the bank took over XXXX from my account in XXXX, and my effort to cover my account and have money to pay my debts went down the drain, with fewer resources I was charged over and over and by today XX/XX/2021 the bank has taken almost XXXX leaving me short to pay my bills. It is so ridiculous that they charge me XXXX to pay XXXX.
These drafts wont last under balance for more than a day or two, but because I'm XXXX short, it aggravated the issue.
I made innumerous calls, I wrote complaints and nothing is solved.
I lose time, I lost money and I need a solution and the bank is taking my time on holds over one hour at each time.
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| 08/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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BBVA failed to auto-debit from my personal BBVA account that pays my BBVA mortgage. I have had this auto debit setup with BBVA since XXXX. Nothing has changed on my accounts. This is the second time BBVA had a failure to auto debit from my accounts. Current incidient happened in XX/XX/XXXX when BBVA failed to auto debit my account to pay the mortgage which was noted as a mistake CAUSED by BBVA. It was a known mistake by BBVA bc letters were sent to customers apologizing for failure to auto-debit. This is an issue bc BBVA automatically sent my " failure '' to pay to collections. Since this is BBVA 's mistake, BBVA will need to send a letter to collections and take appropriate action to reverse the damage to my stellar credit score. I have tried multiple times to discuss this with BBVA and they said they can not help me. I am extremely frustrated. Please help. Thanks!
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| 10/06/2016 |
Yes |
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Web |
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XX/XX/XXXX, I attempted to use my credit card and was denied. I called up Compass Bank and was told there was a hold on the card as there was fraudulent activity on it. Since then, over 3 months later, the charges and accruing interest have not been removed despite phone calls and repeated visits to the bank.
The excuse used is that I have to dispute the charges, despite Compass knowing they are fraudulent as they told me about the dubious charges in the first place. I have requested numerous times a hard copy of their dispute form and so has my banker, all to no avail.
What is particularly galling in all this is that Compass Bank is well aware that these charges are fraudulent and yet refuse to remove them from my credit card.
Only one banker has bothered attempting to help me, the rest of Compass Bank customer service has been abysmal bordering on contemptuous.
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| 08/16/2016 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
Servicemember |
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BBVA closed my existing, in good standing checking account after applying for their credit card product ( and was subsequently approved for a {$20000.00} line of credit ). They based this on information obtained from XXXX, who has XXXX identity theft accounts listed and neither bank will remove them.
BBVA continues to hold the funds left over in the checking account and they refuse to speak with me and are being extremely hostile and unhelpful.
During XXXX episode, BBVA performed a forced debit on my account in the amount of {$4800.00} for a deposit item deposited eight ( 8 ) months prior to the forced debit. I satisfied this negative balance with the party that disputed the check based on a disagreement and argument.
A terrible bank like this with terrible actions should be investigated, fined and possibly receive additional penalties from the US Government.
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| 05/19/2016 |
Yes |
- Bank account or service
- Checking account
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- Problems caused by my funds being low
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Web |
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On XXXX/XXXX/2016 my account had an ending balance ( posted ) of {$8.00}, and BBVA charged me an overdraft fee of {$38.00}, even though my posted balance was n't negative. The bank is charging me an overdraft fee due to a hold on my account, not the posted balance as they are supposed to. My account posted balance was never overdrawn and is only now due to their incorrect fees they refuse to remove.
Thank you for contacting BBVA Compass. We have received your inquiry regarding a {$38.00} NSF fees on your account. We would be more than happy and provide you information about the NSF fees that have been applied to your account. Upon reviewing your account, the NSF fees were applied because of a hold on your account of {$8.00} and {$6.00} to XXXX XXXX and XXXX 'S. When the transactions listed below posted to your account. The account only had a balance of {$9.00}.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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My banking platform, Simple, was purchased by BBVA. A few months back BBVA made the decision to XXXX Simple and transition all accounts to BBVA after business hours on Friday, XX/XX/2021. The company sent emails to me and other Simple customers telling us our accounts were ready to use. However, trying to activate the account resulted in vague errors on the companys website. Calling the provided customer service number also resulted in vague automated error messages saying to call back later. BBVA later posted a tweet claiming the error was resolved, but this appears to be incorrect. They tweeted again saying customer service lines would be open today, Sunday, XX/XX/XXXX. However, calling those numbers result in automated recordings of people pretending they can not hear you.
It has been 36 hours and I have no way of accessing my checking or savings accounts.
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| 02/12/2018 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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Opened a XXXX XXXX checking account responding to a bonus offer for {$200.00} after receiving a qualified direct deposit.
Terms state : Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account.
The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above. The account must be open with a positive balance at the time the bonus is deposited.
My employer made a direct deposit of {$300.00} on XX/XX/XXXX and again on XX/XX/XXXX. Per the terms the bonus should have been paid within 60 days of XX/XX/XXXX which it has not been, as of XX/XX/XXXX. Bank has not responded to my secure message inquiring about bonus payment.
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| 11/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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There was a purchase out of XXXX made on XX/XX/2020. I called BBVA mid XXXX ( per their notes ) and stated the card was used without my knowledge and they issued a new card with a new card number. They have since dinged my credit, lowered my available credit on the card ( causing utilization issues ) and have sent many, many, collection notices. I called today ( XX/XX/2020 ) and they told me they closed the dispute because " I lost the card and am responsible '' for the charge. I have the card in my possession and never did I claim to have lost it. I have already disputed the card on all three credit reports and have had a fraud consumer statement put into place. They told me they can not open another dispute but can " file a complaint '' with my " new '' information I am providing. That resolution is unacceptable and I refuse to pay for a fraudulent charge.
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| 05/01/2021 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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i am a victim of an organized fraud where {$49000.00} was stolen from me. The thieves opened up accounts with my info to buy property in new jersey but instead never received the property and eventually disappeared. The company worked with XXXX XXXX who opened up this account with bbva with my info then told me to pay them XXXX for opening the account and that this is coming from them but asked me to pay it on the account she opened. The lady name XXXX who worked for XXXX told me that XXXX XXXX and her work all the time and that i can trust them. now the bank wants this money back but this fund was transferred from the loan they opened to the debit card and paid with that money. i have a police case for this fraud and is disputing all charges to give back the loan money they stole from me. i am attaching the bank declining the dispute and the police report
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| 07/31/2019 |
Yes |
- Checking or savings account
- Savings account
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- Opening an account
- Confusing or missing disclosures
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Web |
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This is simple. I opened both a checking and saving account on or about XX/XX/2019 with this firm. There was no place that said there would be a service charge monthly maintenance fee of {$15.00}.
If this was clearly disclose, I would not have opened such an account.
It really XXXX me off, they charged {$15.00} for a {$50.00} balance on this saving account ending in XXXX on XX/XX/2019.
Therefor, I want this account closed as I transferred the remaining little balance to my checking account. Since I have SSA XXXX payments being made to BBVA and can't change that for several months, I had to wait to that ends then I want to close everything with this bank.
It's totally internet based and being on XXXX it's outrageous they are charging me {$15.00} a month for XXXX service and fees.
Again, if I knew of these, I would look elsewhere, which I have done.
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| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Can't close your account
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Web |
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I have 6 accounts that were previously under Simple Bank that were depleted of funds in order to close prior to transition to BBVA. Due to delays with transfers, we were required to close the accounts with BBVA instead of Simple. The transition took place XX/XX/XXXX, and since that date I and the joint account holder have tried repeatedly to call BBVA during available customer service hours to speak with a representative about closing the account. I tried 2 times the first day ; both times I received a recording that said their system was down, and I was hung up on. The following days, I was able to make it through the initial automated system only to be hung up on every time I was sent to a representative. This morning I attempted to call 4 times with the same result. Ive attempted to find any other way to contact them to discuss this matter to no avail.
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| 01/14/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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On or about XX/XX/2018 I lost my wallet with all my credit cards i have contacted all my credit cards to cancel them but some of them had fraudulent charges already all but one has given me temporary credit and told me not to worry about making payments on a disputed amount until the investigation is complete in which normally no payment would be due since it was fraud. BBVA compass told me to make payments till they resolve the claim which they say will take 90 to 180 days because they are under staffed. Why should I be paying on a disputed amount if I didn't make the charges. They also sent a report to the credit bureau that I have a balance on my card and a payment is due this lowers my credit score this company does not protect the consumer in any which way. They shouldn't be in business if they don't have the staff to work on behalf of their clients.
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| 11/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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I turned XXXX last year. My property taxes froze and I sent XXXX XXXX XXXX this information. They recalculated my mortgage and reduced my payments. However, the calculation was in error resulting in a $ 12,000+ escrow shortage and double mortgage payments in XXXX and XXXX of this year. I have made up the shortage as soon as I knew exactly what the full amount was. I expected my payments to go back to the recalculated amount for XXXX and XXXX since I immediately made up the shortage ( at unexpected expense to me ). However, BBVA is telling me I must still pay the double payments until year end because the recalculation was already done and they " will just start fresh in XXXX ''. this is NOT acceptable. This wasn't my mistake and I made it right. Now I need AT least XXXX back to the recalculated amount or the difference placed in back in my escrow account.
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| 07/07/2020 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Fee problem
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|
Web |
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It seems that this bank BBVA is here in this world to cause troubles to customers and simply will be known in history as world 's most corrupt and customer unfriendly bank.
Please refer to the prior complaint # XXXX. It was not resolved - external payment is still not resumed for me.
During this testing times ( COVID-19 pandemic ) -they are causing all sort of troubles to me.
They want me to go to some ATM or visit their branch to do any transactions.
Every Savings bank allows up to 6 transactions per statement cycle or month.
On XXXX XXXX BBVA charged me {$3.00} for doing 5 transactions in a quarter. When i contacted them to fix it - they are telling me some terms and conditions written in fine terms on their website : https : //www.bbvausa.com/disclosure/online-savings.html BBVA is such a shameless and useless bank that i can not express in words
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| 04/18/2021 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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BBVA ran a {$400.00} cash bonus when a checking account was opened and certain requirements were met.
I opened an account online on XX/XX/XXXX with promo code XXXX. The promo stated that if I made a direct deposit of at least {$2500.00} by XX/XX/XXXX then I would receive a {$400.00} cash bonus by XX/XX/XXXX. The requirement was met on XX/XX/XXXX but the {$400.00} cash bonus has not been applied to the account.
I reached out to BBVA in writing on XX/XX/XXXX requesting a status update on the bonus. I received a response dated XX/XX/XXXX informing me that I had not met the requirements for the bonus. I responded in writing on XX/XX/XXXX with supporting evidence showing that the requirements were met. I received a response on XX/XX/XXXX dismissing my supporting evidence without adequate explanation and informed they would no longer review my complaint.
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| 04/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
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Web |
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BBVA ran a {$400.00} cash bonus when a checking account was opened and certain requirements were met.
I opened an account online on XX/XX/XXXX with promo code XXXX. The promo stated that if I made a direct deposit of at least {$2500.00} by XX/XX/XXXX then I would receive a {$400.00} cash bonus by XX/XX/XXXX. The requirement was met on XX/XX/XXXX but the {$400.00} cash bonus has not been applied to the account.
I reached out to BBVA in writing on XX/XX/XXXX requesting a status update on the bonus. I received a response on XX/XX/XXXX informing me that I had not met the requirements for the bonus.
I responded in writing on XX/XX/XXXX with supporting evidence showing that the requirements were met. I received a response on XX/XX/XXXX dismissing my supporting evidence without adequate explanation and informed they would no longer review my complaint.
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| 04/26/2019 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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I opened a checking account with BBVA Compass on XX/XX/2018 with the offer Get {$200.00} when you open a new qualifying checking account and receive a qualifying direct deposit of at least {$500.00} within the first 60 days of account opening. I have regular direct deposit of {$500.00} and the first direct deposit was within 60 days of account opening. However, the bonus was never posted. For the past month, I called them twice. Both times the agent told me I was qualified and promised the bonus should be posted soon and will have their manager call me back within 24-48 hours. But the bonus was never posted and I never receive any call from them. I never met such bad customer service with any other bank. Every call wasted me more than half an hour waiting to be connected and then waiting the agent to verify. They gave promise which they never fulfill!
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| 10/14/2015 |
Yes |
- Bank account or service
- Other bank product/service
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- Account opening, closing, or management
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Web |
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Just recently, I am receiving several items of mail from BBVA COMPASS BANK. These pieces of mail are1 ) Notice of Insufficient funds of {$600.00} in Account XXXX ) Notice of Load Advance of {$230.00} in Account XXXX ) Notice of New Loan Balance of {$2000.00} in Account XXXX ) Notice of checking account balance of $ XXXX in Account XXXX ) Notice of Amount of Deficiency of {$250.00} ) Issuance of XXXX XXXX Cards, which I have destroyed.
My issue is that until now, I never heard of BBVA COMPASS BANK and have never have done any business with them. My concern is that his could be a case of attempted identity theft. I have made several attempts to contact BBVA by phone, ( no local BBVA Banks near my residence ), and can not get any answers to why this is happening. Every phone call ends in a dead end. Any help you could give me would be much appreciated.
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| 02/17/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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XX/XX/XXXX : Opened checking account with the promotion of the following terms : Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account.
The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above. The account must be open with a positive balance at the time the bonus is deposited.
XX/XX/XXXX : Received a direct deposit from employer in the amount of {$300.00} XX/XX/XXXX : Called bank and CSR acknowledged bonus should have posted but he was unable to post the bonus.
No bonus posted as of XX/XX/XXXX. Bank did adhere to their terms and conditions. Bonus was not posted within 60 days of XX/XX/XXXX.
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| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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|
Web |
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Between XXXX and XXXX BBVA failed to protect my account and illegally and unlawfully allowed some one to unlock my account call for ACH transfers and Use my debt card at a rate I never had. BBVA failed to secure my account when all the Suspicious transactions and purchases were being done BBVA allow a repeat of transactions to be done over and over BBVA allow ACH transfers to be done that Ive never been done before BBVA feel to protect my account has calls me a loss BBVA has ignored my demand to resolve this issue, failed to assist me in getting my funds back, and has not responded to my emails, letters, or calls. I have emailed BBVA several times, went to the branch, and still to date I have been assisted by BBVA. Im demanding a full refund and audit of my account to ensure all illegally removed and transferred funds are replaced in my account l.
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| 10/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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|
Web |
|
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BBVA Compass bank violated our privacy when XXXX XXXX XXXX XXXX BBVA Compass Area Mortgage Sales Manager for XXXX / XXXX XXXX XXXX disclosed Nonpublic Personal Information ( NPI ) on XXXX XXXX 2015 to our realtor without our permission. XXXX XXXX disclosed to our realtor that the BBVA Compass bank underwriter had denied our home loan, and he discussed the reasons why our loan was denied. This violated our rights to privacy. To make matters worse, XXXX XXXX notified our realtor prior to notifying us of the underwriter 's final decision. We believe this is a clear violation of Federal Privacy Laws including the XXXX XXXX and XXXX C.F.R. Part XXXX. As a manager at a major financial institution, XXXX XXXX is responsible for overseeing the servicing of loans and mortgage applications, and he should have been aware of his obligation to protect our NPI.
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| 03/13/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
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I've been banking with XXXX XXXX XXXX for 2 years now and I've always had issues with the bank charging me unrelated and unnecessary fees ... I have reached out several times to correct this problem but I cant seem to get the bank to Understand my problem. Upon opening my account I was presented information just to get me to open up an account but a few months later things changed ... I have over {$700.00} in overdrafts and return items fee on my account ... Upon opening the account i was told that BBVA doesn't charge for those Items that wasn't authorized but I was ... when i called to dispute those charges the representative hung up on me after 20 of being on the call. For the last 3 direct deposit I've had it was taken away from me for fees the bank charged me ... Please help me with this matter ... .Ive call and I cant seem to get any help!
|
| 05/23/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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Using the Simple Mobile App Mobile Check Deposit feature today I deposited an insurance check from XXXX which was overnighted to me from the Office of the CEO.
XXXX XXXX wrongfully rejected this check without any explanation as to why. I followed all of the proper procedures in depositing this check by taking clear front and back photos with all four corners visible. I endorced the check as instructed by signing it, writing my account number and noting " For mobile deposit only, Simple ''. Now I am unable to cash this check since I wrote " Void '' also as instructed on the front after making the mobile deposit. This will cause my rent to be paid late and incur additional charges while I request and wait for a new check to be issued. This I believe to be in tree retaliation to my complaint made yesterday regarding there handling of a dispute.
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| 02/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
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Hello - I opened an account with BBVA Compass bank on XX/XX/XXXX under a bonus offer to receive a bonus of {$200.00} in exchange for doing at least {$300.00} in direct deposit, which i fulfilled two separate times on XX/XX/XXXX and on XX/XX/XXXX - i was told that i would receive the bonus within 60 days of meeting the bonus requirements. I did not receive any promotional bonus as of this writing, and after submitting my case to BBVA compass several times via secure message, they have told me twice that it was under internal review, only to not respond any further - once on XX/XX/XXXX ( representative XXXX ) and then again on XX/XX/XXXX from representative XXXX - both promised a 24-48 hour response with no avail. I am very unhappy that this process has been so difficult and that BBVA Compass has been so poor at responding to my requests.
XXXX
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| 12/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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I have had resent issues with BBVA charging me extended overdraft fees. Im being charged {$23.00} a week. Despite unauthorized charges they refuse to dispute. The refuse to address how my debit card has got skimmed twice and how a new debit card I had replaced somehow for compromised before I was even able to use it. I was not charged the extended overdraft fees prior this is a recent occurrence. Im being charged overdraft fees for .99. Charges. Even when I have replaced my card some of the new charges have still processed on my debit card. I also had my savings recently closed after being told that they would freeze it avoids any further unauthorized ACH payments. I was told I could transfer or deposit money because the account was frozen. But I was charged extended overdraft charges weeks after it was frozen and right before they closed it.
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| 09/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
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Web |
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On XX/XX/XXXX I opened a account with BBVA. On XX/XX/XXXX I went into the bank to fund the account but it was denied. Reason I had a charge off in XX/XX/XXXX- XX/XX/XXXX for XXXX. With a third party Bank call Simple. I never opened a account with them. Whoever open a account used a old address where I use to stay in XX/XX/XXXX/XX/XX/XXXX. I contacted Simple several times they would say someone would contact me, but never did. Simple couldn't tell me if it was being investigated are what was going on.
On XX/XX/XXXX I received a letter from XXXX XXXX that my checking account was denied on XX/XX/XXXX. Never did try to open a account. I contacted XXXX XXXX they told me to contact Identity theft.gov. On XX/XX/XXXX I put a freeze and faurd alert on my credit. I also provided information to identity theft.gov. I contacted all three credit agencies.
|
| 10/24/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Credit card company won't increase or decrease your credit limit
|
|
Web |
Servicemember |
|
I opened a prepaid business credit card with XXXX XXXX XXXX in XX/XX/2018. My initial deposit was {$500.00} for a credit limit of 90 %, which is {$450.00}. I made subsequent deposits inside a branch on the following dates : XX/XX/XXXX added {$250.00} XX/XX/XXXX added {$50.00} ( I was told by branch manager limit should become {$800.00} today ) XX/XX/XXXX added {$500.00} Today, I returned to XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, Tx XXXX. The branch manager didn't even acknowledge me, even after speaking with each other last Thursday XX/XX/XXXX. My credit limit remains at {$450.00} and no one can tell me where the other money is!
I spoke to XXXX XXXX. She called the business credit card department in XXXX Alabama. She was able to send an email to an underwriter. We agreed to send a hand written letter to the underwriter. No response.
|
| 04/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
I have {$530.00} bank fees due to a XXXX error. I contacted XXXX and they stated they would provide me a letter by email to give to Compass. I waited two weeks and never received the letter. They continued to submit for payment out of an account that I requested that compass close prior to the error. I contacted compass to o let them know the drafts were without my permission and requested that I receive a reversal of fees and to not allow any more drafts were I would receive more NSF and other fees. I contacted compass several times by email and by phone. They continue to allow the drafts and continue to charge me NSF. I was told by they fraud department that it was up to me to talk to the merchant I explained that I tried several times and they have not fixed the issue. Compass still had not done anything regarding the credits or closure.
|
| 11/26/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for a construction loan earlier this year with a medium sized bank. The senior loan officer clearly knew how much I needed to fund the project. The bank and the mortgage broker had indicated the bank could fund up to 90 % of the appraised value. However on two separate occasions ( most recently XXXX XXXX ) I received a conditional approval for only 50 % loan to value. I believe this was not incidental, but intentional. This was after stringing me along for months and months with repeated requests for documentation that I had already sent, but it had misplaced or lost.
Their process is deceptive and has placed me in a vulnerable position. If I want the project to go forward I am forced to put in a sizable amount of money. This is bad for me, but good for the bank because its risk is lower with a 50 % LTV than a 75 % 0r higher LTV.
|
| 12/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I received a request for XXXX document for my condo on XX/XX/XXXX. I immediately emailed the proof of the policy to BBVA Compass provided email. In couple weeks I received another warning from BBVA to place a mandatory Wind policy on my account. I called BBVA and they did not have my policy email and emailed that again to another email provided by BBVA on XX/XX/XXXX
I did not work again. I received a statement that BBVA has placed a Wind Policy insurance on my account and my payment increased starting XXXX XXXX. I called again and they still did n't have my insurance. I emailed the proof again on XX/XX/XXXX.
On XX/XX/XXXX I received a mortgage statement still showing wrong amount due for XX/XX/XXXX payment. I called BBVA again and they confirmed they just " sent a request '' to recalculate the payment.
This is truly not a fair practice.
|
| 05/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
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|
We requested in writing to close both a checking and money market account using the bank 's secure messaging system. We received some responses, however the accounts were not closed. We withdrew all the funds. However, the bank insists on keeping the accounts open. We also sent them a written letter. And now we are getting notice of fees being assessed and negative balances. We have called their contact center and stayed on the phone a long time with them, again asking for the accounts to be closed. They promised to close the accounts as we asked. No luck. They just don't seem to be able or willing to close them. I have attached a number of documents as evidence of our efforts to have the account closed. This involves two different accounts, both of which we were trying to close at the same time, one checking and one money market account.
|
| 04/18/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
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Web |
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On Monday, XX/XX/XXXX, I opened a money market savings account with BBVA compass due to their interest rate. In the application for a new account, I was asked to provide a source fun account and routing number and choose how much to transfer over. I selected XXXX dollars from a XXXX savings account. When I setup the online banking, I noticed that it did not show this transaction as a pending transaction. I called the bank and they assured me there are no pending transactions. The next day I get a notification of a XXXX dollars ACH withdrawal by BBVA compass, and yet when I call them, they are still saying they have no record of the money coming in or them ever having requested the money. XXXX can not put a hold on the funds as it was not initiated from their side. I have no idea where my money is and no one at BBVA can help me find it.
|
| 05/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
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Web |
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I WAS CONTACTED BY THIS SAID COMPANY XXXX XXXX AND THEY TOLD ME I COULD PAY A SMALL FEE AND TRAVEL BUT I DIDNT NEED TO PAY THEM ANY MONEY NOW JUST GIVE THEM A CARD # TO KEEP ON FILE TO LOCK IN MY DEAL. IT SOUNDED GOOD SO I AGREED TO GIVE HER MY DEBIT CARD # TO LOCK IN MY PRICE FOR XXXX BUT SHE PROMISED NOT TO TAKE ANY MONEY OUT OF MY ACCOUNT UNTIL I DECIDED IF I WANTED TO TRAVEL AND DOD BUSINESS WITH THEM. HOWEVER SHE TOOK THE MONEY OUT OF MY ACCOUNT ON XX/XX/17 AND I NEVER AUTHORIZED THIS ... I CONTACTED MY BANK XXXX XXXX TO LET THEM KNOW I NEVER AUTHORIZED THIS AND THEY DID NOTHING TO HELP ME. SO I AM NOW REPORTING THIS TO YOU .... PLEASE HELP ME GET MY MONEY BACK. I AM A SENIOR CITIZEN AND THIS IS ABUSE .... I LIVE ON A FIXED INCOME AND I CANT AFFORD TO THROW MONEY AWAY TO A FRAUD SCAM COMPANY ... PLEASE HELP ME GET MY MONEY BACK
|
| 07/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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On XX/XX/2020 I spoke to a gentleman named XXXX ( ID # XXXX ) and he convinced my wife and I to purchase a package XXXX XXXX XXXX Vacations. XXXX never informed my wife and I that we had to attend a resort sales seminar.
I received the information in the mail and noticed this requirement. My wife and I would like a refund. XXXX used deceptive practices to get us to sign up for something we are not interested in. Our XXXX ID is XXXX.
I contacted my bank to dispute the charge and they said they can't do anything. My bank is BBVA USA ( Simple ). My account number is XXXX. Routing number is XXXX. They told me I had to work with the merchant.
On XX/XX/2020 I contacted the merchant and they told me they would no refund the money. I sent an email to their support department with information about the dispute and I have not heard back.
|
| 10/04/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I set up recurring payments for my final mortgage payments. I set it up for 3 payments. XXXX made 6 payments, the last of which was never returned/rejected by the mortgage company.
When I contacted customer service, they literally said " Our Technical Team is actually aware of this glitch and they're actively working on resolving it, These payments were actually sent via the electronic method. This means I don't have a way to action them from my end. '' I had to file a complaint with the CFPB to even get a response from the mortgage company, but so far nothing has been resolved. But the fact that my bank can give away my money in error and just not do anything else about it is horrible. If I gave away their money, I would be in jail.
They made 3 payments in error, I have received 2 back, and they refuse to help with the 3rd one.
|
| 08/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
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|
I opened an account from a pre-approved letter with BBVA Compass in early 2019. First, it took two months to get the card while they continued to bill me. Then, when trying to pay the bills, it gets really XXXX up. I mail a check in and it's returned to sender " no known address. '' The will only accept a mobile phone number to make online payments, not a landline, which equates to requiring my cell phone number to do business with them - illegal. I've called in to make payments every month and each time it's a XXXX hold. I'm currently holding for minute 154. Yes, one-hundred-and-fifty-four!!! Been transferred three times to make a payment over the phone as they insist I have to pay online but won't accept my landline, only a cell phone. My cell phone is also pre-paid so it won't work with their system. What the XXXX is this????
|
| 12/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
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On XXXX XXXX, XXXX, I was approved for auto financing through XXXX XXXX Bank. On XXXX XXXX, XXXX, a contract was signed between myself and XXXX XXXX in XXXX Texas and XXXX XXXX Bank was the financing company.
On or about XXXX XXXX, XXXX, I was informed by Capital XXXX Bank that XXXX XXXX of XXXX XXXX retracted the contract. When asked why, XXXX stated that my social security number was invalid and he therefore could not sell me the vehicle.
However, after I requested that he put it in writing, several inquiries appeared on my credit report for auto financing.
I never agreed nor authorized XXXX XXXX to apply for any credit. I was already approved through XXXX XXXX Bank and the contract was signed on XXXX XXXX, XXXX.
A complaint was also filed on XXXX XXXX, XXXX with the XXXX of XXXX XXXX commissioner.
Please review attached
|
| 03/12/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Account was opened XX/XX/2018 with BBVA. There was an offer for a {$200.00} bonus for opening a checking account with a {$500.00} balance and maintaining for 3 months. There was also a {$50.00} bonus for opening a savings account and maintaining a {$100.00} balance for 3 months.
BBVA Compass asked if I would like to opt out of paper statements ( {$3.00} fee ), I said yes. They still charged me for a paper statement on the savings account, causing it to go under {$100.00} and they refused to send the bonus even though I opted out. They did not disclose that this only opts out of paper statements for the checking account.
They also would not refund the {$3.00} charge even though I contacted them immediately. This bank is shady and hides what you are really opting out of. I believe I am owed {$50.00} for maintaining my balance.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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BBVA bought my bank ( Simple ) and transitioned my 3 checking and 3 savings accounts to BBVA accounts on XX/XX/XXXX. It's XX/XX/XXXX and I only have access to one of my checking accounts. The money in the other accounts is unavailable to me, I can't access it or transfer it. In addition I have not been able to establish online access to any of my accounts - the User ID/password authentication system is broken. I can not verify that my money is safe, and I don't have control over it. I also can not contact customer support to close my account or arrange to transfer my money away from BBVA to another bank, because BBVA has turned off customer support activity - calls to any of their customer support lines result in an automated request to " hang up and call back later ''.
As far as I know, BBVA has taken my money and shut down.
|
| 05/31/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
Servicemember |
|
Over the course of 4 months i have been consistantly misinformed and charged for for the misinformation. I was told i could get a cheaper insurance through the company and when doing so I discoverd it was not approved for my state and they could not send me any verification or even receipt showing that i had paid insurance. when i tried to get it resolved they informed me that i had a lapse in insurance and now my premium has gone up. in addition to this, when I called to pay they could not even give me an amount to pay, fluctuating between {$750.00} up to {$1200.00}, my orginal payment was {$280.00}. when I inquired about this it took XXXX transfers and speaking to the supervisor to finally get the right information. Now I have all these racked up fees and they have offered me no solution or anything for this misinformation.
|
| 09/10/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
|
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My wife and I are senior citizens own a significant jumbo Certificate of Deposit with BBVA Compass bank in XXXX XXXX Texas with a term of 16 months paying 1.21 %. We received notice on XXXX XXXX 2016 that the CD would automatically renew with a new interest rate unless we advised them differently. The letter advised us to call them on the date of maturity or within the 10 day grace period and they would adise us on the new rate. So the required action was with us.
We forgot to take action by the time the CD matured and the grace period lapsed. When we did remember, we discovered that our previous rate of 1.21 % was replaced with a rate of .2 %. We complained to the bank manager and he stated that he would talk with the regional manager to see if the rate could be adjusted. The next day he advised that my request was denied.
|
| 09/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I purchaised two air tickets on XX/XX/2020 each worth {$780.00} each and a service charge of {$39.00} which makes a total of {$1600.00} using B B V A credit card and the air line ( XXXX XXXX XXXX cancelled the flight due to covid..I requested BBVA to dispute the transaction and refund the money .They refused saying the merchant disagree.I contacted XXXX XXXX and they want to charge {$400.00} for each ticket as cancellation charge though the govt. said no cancellation charge be made due to covid.
Also I disputed three charges that are not authorised by me EACH WORTH $ XXXXand they did not refund the money even after my dispute. this card is being charged {$25.00} each month even after my cancelling the card.The total charged amount is {$75.00} I need the money of both REFUNDED.THE CREDIT CARD COMPANY IS NOT DOING ANYTHING.
|
| 05/23/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
XX/XX/2020 my stimulus check was deposited into my old bbva checking account.
The check is for {$1200.00}.
Ive contacted BBVA, since then Ive yet to receive my check. One representative told me they mailed it to the wrong address. I had another representative tell me they would void the check and reissue a new one to my correct address.
Two weeks pass, I send an email to check the status of my reissued check, I never response. After I reaching out again a few times after I received disrespect and no information on my check. Ive yet to receive my check or any updates on where my check is.
This has been unacceptable from a company that I banked with and trusted. This has cause me many problems, we are in the middle of a pandemic. Everyone needs their money and Ive been neglected if mine, I feel as if they took my money.
|
| 01/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I sent 2 certified letters to XXXX, XXXX, XXXX and XXXX asking them to VALIDATED this account ( not a verification ) and send a copy of original documents that has my Wet Seal Signature on it with Certified Copies of the TRUE BILL ( not a statement ) I was informed that this did not apply to them and they didn't have to VALIDATED or do anything amd they closed the case without sending the Proof that the account was in fact VALIDATED etc. I requested information and it was disputed and refused NOW I DEMAND THAT THIS ACCOUNT BE VALIDATED WITH EVERTHING ELSE I HAVE STATED ABOVE and i be sent proof ASAP or in 15 days as allowed this needs to ne sent ny email XXXX and by mail XXXX XXXX XXXX XXXX XXXXXXXX XXXX California XXXX demand they send proof to me ASAP by mail and email of te results or I demand the account be removed ASAP
|
| 07/26/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I had sold my home and paid off the remaining balance on my mortgage. I am due {$640.00} for my escrow refund, it has been over two months and I have not received anything. I have contacted BBVA Compass to inform them and they claimed the check was sent, but again, it was never received. I requested for them to cancel the check and send a new one. They asked for me to fill out a cancelation form and return it before they would send another check. I did as they asked and it has been over two weeks, but I still have not received anything. When I call and ask for an updated on the status of my return, they simply transfer me back and fourth to different departments and never give me any actual answers. I requested to speak with a manager but they told me that there was not any available. I do not know how to proceed from here.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have had a Simple account for years. They switched to BBVA this weekend ( on a Saturday!! XX/XX/21 ) and it has been a disaster. I have called the numbers they tell me to call. I keep getting hung up on. I am locked out of my account. They originally didnt have any customer service hours on the weekend and added them when they realize what a problem they had. But you still cant get through and the call center is pretending not to hear you. I mean they might not actually hear me.. but I dont believe it.Errors galor. This is unacceptable. I dont even know if the username and password I picked are correct. No emails from the company explaining. I cant believe it. This should be illegal ( if it isnt! ).
I have bills due Monday and I dont even know if I will be able to pay them becuase I dont know if my account is working.
|
| 05/08/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
On Friday XX/XX/XXXX. Restaurant charges were taken from my available balance. There where no checks written on my account and nothing pending as of Monday Morning. On Monday evening the bank charges me 6 nsf fees all which had come out of my available balance on Friday. The representative stated this is because of a charge that posted on Monday for XXXX. The bank is constantly moving things around to charge additional overdraft fees when the money has come out of my available balance. The only thing I use is a debit card so I am unsure as to how is this possible if it is already taken from my account. My account went from -XXXX to being negative over XXXX dollars. They picked and. Choose which accounts to charge a fee. I would think all of the restaurants and shopping stores after XX/XX/XXXX would have a charge as well.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I signed up with Simple bank. They announced the BBVA acquisition and sent messages that nothing would be changing. I was surprised this morning to find the Simple app was bricked and I had to sign up for a BBVA app to access my account. I was able to do that and see my account, but Im unable to deposit checks. The error I get is that the amount I entered doesnt match whats on the check. It does. I retried taking the photo 3x, exiting & entering the app, same error. I had to write specific instructions on the check for mobile deposit only, so now I cant deposit it at a brick & mortar BBVA bank. I tried calling BBVA customer service but their phone lines hang up calls as soon as they are answered by a rep. XXXX is the only place I am able to find any current information about the transition, and its from other customers.
|
| 03/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
On XX/XX/XXXX I paid {$560.00} to XXXX XXXX XXXX AZ for personal training sessions. I was supposed to have 9 sessions to use that never expire. Due to work and scheduling conflicts I was unable to use the training sessions in XXXX and in XXXX the trainer quit so there was no way for me to use these. In XX/XX/XXXX the gym closed down abruptly and I tried multiple times to get a refund for the unused sessions. The gym never contacted me back and so I reached out to my bank which is BBVA on XX/XX/XXXX to file a dispute to get the money back. XX/XX/XXXX I found out that my claim was not filed properly or for the proper amount despite me telling them how much I was disputing and why. I have now had to file another claim for this but my concern is their lack of care in trying to resolve this for me and get my money returned.
|
| 12/17/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
Almost 3 months ago I received an ACH deposit in my church ministry account trust on behalf of someone that the trust works with. Three weeks ago bbvA free freezes my account and tells me that I have to the account. This trust account is a private 508c1a that is a trust account that there legal department approved to form before it was opened. They froze it and claimed fraud. Then I was informed that they would take the freeze off if I brought in power of attorney papers. So Monday XX/XX/XXXX, I took in power of attorney papers. Then they asked me a lot of irrelevant questions regarding my personal affairs. Then the next thing was for a his social security number and dl info did that. Then yesterday was for a copy of it. Meanwhile I can not access my funds nor transact on my account. Please help me. This is so wrong.
|
| 02/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Struggling to pay your bill
- Credit card company won't work with you while you're going through financial hardship
|
|
Web |
|
|
BBVA changed the way my minimum payment was to be calculated by adding a disclosure to a bill that I never saw, so i wasnt able to opt out of the change, resulting in a {$25.00} per month increase of my min. payment due. I am on fixed income, can not maintain the higher pmnt.
Called and spoke with male, who couldnt help and transfered me to a supervisor who refused to help me ( Supervisor : XXXX empl # XXXX ) The co obviously minimally disclosed change so they can get more $ $ every month on high risk debtors they feel may eventually stop paying them. They have my email and my phone for texts if they wanted to make sure I understood my option to opt out of the increase. I feel the disclosure was insufficient and I should be opted back to my originsl agreement with them.
My complaint reference # with BBVA is # XXXX
|
| 10/01/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I reached out to BBVA formerly ( BBVA Compass ) NA to advise them that I was a victim of identity theft. In my previous complaint they stated they needed an identity theft affidavit which I provided to them, and a statement of the issue. It looks like they may have closed all 3 credit cards but I am unsure. They told me theres two reward cards and 1 compass clear points, secondly they had two checking accounts the thief opened, a money market account, and 2 savings. All of these accounts were opened online using fraudulent identification information, fraudulent addresses and fraudulent information. BBVA USA allowed these accounts to be opened. They linked these to a fraudulent username I have never used. I would like this identity theft to be resolved and these accounts unlinked from me, since I did not open these.
|
| 06/11/2015 |
Yes |
|
- Customer service / Customer relations
|
|
Web |
|
|
Currently on a landline and cell phone calling BBVA Compass. I 've already been on hold for over XXXX minutes and counting. It appears that this bank does not want to answer my question/concerns. I 'm currently out of footprint, and would have to drive XXXX hours to get my credit card issue handled. I 've used the call back option before, but the problem is they call back and give no information why they are calling back. How do I know this is n't XXXX of the many telemarketing callers I get. So when you do answer, it 's typically hours later while you 're doing something else and not thinking about the issue. Good luck trying to get a live person on the line. It is because of this that I rather wait to get my issue resolved. Very frustrating, and it comes across that the bank does n't want to take customer calls.
|
| 08/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
BBVA reported a delinquent payment of my mortgage to credit reporting agencies. I had autopay set up on my account. When the funds ran low, I replenished money in the account. My service agreement with BBVA state that they then have the discretion to pull the funds for the payment. However, they did not pull the payment despite funds being in the account and did not notify me that they would not be pulling the funds and instead counted this as a late payment despite the funds being in the account. Their representative XXXX XXXX berated me on the phone and lied to me about BBVA 's discretion to pull the payment. When I confronted her about the lie, she escalated to her manager XXXX XXXX who closed the case without ever speaking to me. I recorded our conversation with XXXX 's knowledge where she denies lying to me.
|
| 07/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/20 BBVA " Compass Bank '' at XXXX XXXX XXXX, XXXX Texas XXXX improperly took possession of what the teller thought was a counterfeit ( XXXX dollar bill ).
On XX/XX/20 The United States Secret Service was contacted at the XXXX Texas Field Office. The Special Agent indicated that the Serial No. { XXXX } which the bank alleges was fake IS NOT in their system as coming up as fake.
Moreover, the same bill that Compass Bank at the above location is alleging is fake originated from Compass Bank @ XXXX XXXX XXXX. XXXX Texas XXXX XXXX XXXX XXXX XXXX.
So if the U.S. Secret Service is in error ( highly doubtful ) and Compass Bank at XXXX XXXX XXXX is correct ... there is still the problem that the bill originated with Compass Bank at XXXX XXXX.
What I want is the {$100.00} to be returned to rightful owner.
|
| 11/21/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
In XXXX, 2019, Simple Bank had a promotion that offered a {$250.00} bonus if {$10000.00} was deposited and kept in the account for 3 months.
I followed all of the links that went with the offer. I signed up before the deadline, and made the {$10000.00} deposit on time. I kept the entire {$10000.00} in a zero-interest account for 3 months because I was led to believe that I would be getting the bonus.
I was supposed to receive the bonus in XXXX. Since my account was not credited, I contacted the bank and was told that I had signed up for the wrong account. The representative I spoke with was extremely rude and did not attempt to listen to my side of the story.
The wording of their promotion was misleading and deceptive and I can not imagine that I am the only person who was scammed by this fraudulent offer.
|
| 10/17/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I went to close my BBva checking account XX/XX/2018 I sat for twenty minutes while XXXX at the XXXX branch stared a a computer screen which was supposedly loading slow. He says he closed the account and refunded me the {$6.00} cents in the account. He then tells me he can't close the account until the pending transactions clear. The pending transactions were less than XXXX dollars. He warns me not to use the debit card and I leave. I am reading my email XX/XX/2018 that they paid a debit that I haven't had transferred yet knowing I had XXXX balance in the account. The debt was XXXX plus XXXX dollars NEF fee. I had opted out of overdraft when I got the account but they kept paying after I told them several times not to do it. I refuse to pay a debit to s closed account. I did not give them authorization to pay it
|
| 02/12/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I did contact Compass Bank to inquire about how to get back my personal property after a repossession of my car. I was not provided any information on doing so. I had a pair of eyeglasses and a prescription medication left in the car. In response to a previous complaint that I had made. Compass Bank had denied me any compensation or forms of reimbursement. They had stated that in the vehicle report there was no personal property in photographs that were taken of the car. The eyeglasses and prescription medication was located in the consoled of the vehicle. In the report that Compass Bank had sent via the CFPB website there were not photos taken of the consoled. By law a company can not keep or discard eyeglasses or prescription medication. They could have simply sent my property through US Mail but they did not
|
| 05/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I paid mint mobile on XX/XX/2021 for {$780.00} total for two mobile lines of service. On XX/XX/2021 XXXX XXXX claims they refunded my debit card ending in XXXX without my approval. They refunded it to the original form of payment. This debit card and checking account were closed on XX/XX/2021 due to our family relocating and the bank not having local branches. XXXX XXXX did not provide any receipts or invoices regarding the refund. They said I need to talk to my bank but BBVA USA says they have no record of any refund transaction even when I provide a transaction ID submitted by Mint. I feel my money is lost and they are requesting I pre pay for another year of service. I contacted my bank BBVA USS and they said they have no record of any refund. XXXX XXXX provided these tracking numbers.
XXXX XXXX XXXX XXXX
|
| 01/01/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
BBVA Compass froze my account without notice after cashing a fraudulent check because they did n't do their due diligence and verify funds availability of the check ( POLICE REPORT FILED ON WEDNESDAY, XXXX XXXX, 2015 WITH THE XXXX SHERIFFS OFFICE IN XXXX, FLORIDA ). Further I was not notified in any way about my account being frozen or the fact that they are going to hold my employer based direct deposit and all other accessible funds on my account, which has placed my family in dire financial constraints even for basic necessities. All of this was without knowledge to me of what the bank was doing with my account/ my funds. All of which violations of Regulation E, Graham Leach Bliley Act, Dodd-Frank Act and financial acts relative to full disclosure given on actions taken by financial accounts to consumers.
|
| 03/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- You never received your bill or did not know a payment was due
|
|
Web |
|
|
I had a credit card with BBVA Compass for approximately 4 years. On XX/XX/20 I moved to a new address and changed my address with my BBVA bank account and credit card at the BBVA Branch in XXXX XXXX, CA. I updated my address on the phone and in the branch a total of 3 times. I did not receive any credit card statements for 3 months. I did not realize a {$1.00} XXXX charge had snowballed due to late fees and penalties as I never received the statements. BBVA had my wrong zip code and they were mailing my statements to the wrong city XXXX XXXX XXXX, Ca ) Subsequently, BBVA charged off my account for {$25.00} to settle this {$1.00} charge. It has negatively affected my credit score due to an error on their end that I tried to correct 3 times. The {$25.00} I paid also not correctly reported on my credit report.
|
| 05/05/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
BBVA has taken nearly a month to process my PPP loan. Other XXXX XXXX I worked with prior to COVID who have S-corps structured identically to mine and applied for loans in the same or similar amounts have heard back and been funded within a single week. This includes one XXXX who applied as late as last week and was funded today. BBVA representatives XXXX XXXX and XXXX XXXX have admitted to me on recorded phone calls ( attached ) that the bank did not have the resources necessary to participate in the PPP loan program. And yet they decided to. Despite stating that they are processing applications in the order they have been received, they are not ; they are prioritizing clients with larger accounts with the bank, from whom they stand to make greater profits. Illegal. Ms. XXXX and Ms. XXXX belong in jail.
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
On XX/XX/2021, my local bank in XXXX, Oregon ( Simple Bank was their name ) closed. Accounts were all moved to BBVA. I waited a couple of days, then followed all of the promps to log in and change my account to BBVA. There is no support from Simple. They are completely cosed. I started calling BBVA. I have tried at least 5 different numbers. I have made over 20 calls since XX/XX/XXXX. I have spent more than 24 hours on the phone. Hold, transfer, give all info, hold, transfer, hang up. No one at BBVA can assist me in getting access to my account. They have reset passwords and I am still locked out.
My debit card does not work. I have NO NO NO access to my money and BBVA does NOT have any concern for this little worker.
They are very difficult to communicate with and sometimes impossible to understand.
|
| 06/01/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I am writing to dispute the following information in my file. I recently received a copy of my credit reports. The credit report showed credit inquiries that I dont recall authorizing. I understand that you should n't be allowed to put an inquiry on my file unless I have authorized it. Please have this inquiry removed from my credit file because it is making it very difficult for me to acquire credit. The FCRA states that the only permissible purpose for pulling someones credit is for : A. Firm Offer of Credit B. Insurance C. Employment D. Court Ord er The following credit inquiries are related to none of the aforementioned permissible COMPASS BANK XXXX XXXX , XXXX XXXX XXXX Bank COMPASS BANK XXXX XXXX , XXXX XXXX XXXX Bank COMPASS BANK XXXX XXXX , XXXX XXXX XXXX Bank
|
| 02/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Older American |
|
I received a letter from BBVA on XX/XX/2021. The letter states the following. " Reducing the overall credit limit of your account to {$2400.00}. If your new limit is {$0.00}, we also are closing your account, and future transactions will not be honored. '' Reason giving is " Delinquent Credit obligations. '' My XXXX credit report does not show any delinquent credit obligations that they were not aware of ; I have two late payments on my credit report when they issued to card to me with a 10,000 credit limit. The most recent one is one year and seven months. I feel that something is going on since XXXX XXXX bought BBVA, and they are trying to clean the house before taking full control. I think that this move was unjustified. This action does hurt my credit profile, it puts me in a higher credit usage.
|
| 09/18/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
After being approved for a credit card through BBVA for {$6000.00} i set up automatic payments through my credit union.
A payment was scheduled to be paid on the XX/XX/XXXX. This payment was rejected. I then tried to pay the balance of the card on the XX/XX/XXXX and it was rejected again.
I had set up the automatic payments prior to the date necessary to have the payment made, and because the system did not make the payment for its own reasons, my credit limit was reduced from {$6000.00} to {$1000.00}. With an outstanding balance of {$800.00} the usage of the card went from 6 % to over 90 %, affecting my credit rating.
Since calling BBVA 4 times now and being put on hold for 45 min plus, I have had no assistance in getting the account paid and still not been able to bring the account up to date.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX, BBVA was supposed to transition Simple bank customers. They told us to write down our account numbers and that on XX/XX/XXXX we would be able to log in.
On XX/XX/XXXX the log in was down. On XX/XX/XXXX the log in was down. On XX/XX/XXXX I spent 2 hours ( one call beginning at XXXX and lasting 59 minutes working with XXXX. Then my call was disconnected with no explanation. I called back at XXXX and was on the call with XXXX who said she had reset the account and was sending me an email with log in information. I asked for her to give me the log in information and she said it had to be sent in an email and I would receive the email in 5 -10 min. That call lasted 1 hour and 3 minXXXX ( XXXX ) It is now an hour later and I have not received an email and still can not log into my account.
|
| 11/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I have been banking with Simple XXXX since 2015 and have been really happy with their budgeting tools. But I am now seeking to access my funds to purchase a home and have had significant issues with customer service responses and times. I have 2 days to send a deposit and simple has not transferred the funds on the date they promised to my other bank account so that I can wire the deposit. I have over XXXX in limbo ( no longer in my account ) but not in XXXX XXXX records ( the receiving bank ). I have called customer service and waited on the phone for a total of over 4 hours. No one has answered. Ive sent messages online and received a few very unhelpful responses. I am close to breaching my contract because I can not find out where the XXXX I sent actually is and they are not answering the phones.
|
| 06/05/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
My bank account has been compromised I am a victim of identity theft I have contacted bbva multiple times to ask for help in this matter and advise them of transactions I did not authorize have been charged to my account. It has been an ongoing month long battle with customer service and the fraud department to fix this. I call once a week sit on the phone for hours with different reps and supervisors who all have not been able to resolve this matter. Now I am being penalized and my account is being closed in 30 days for something I had no control over. After being a 10 plus year patron of this bank my account is being closed and not replaced. When I am the victim in this I am losing my account, I all ready loss money that BBVA still has not retrieved from the thief that gained access to my account.
|
| 11/24/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XX/XX/2018, I transferred {$2000.00} into a Simple XXXX account. I then transferred the money into their " Protected Goal '' product which earns a higher interest rate. After leaving the money until XX/XX/2018 I transferred an additional {$6500.00} to Simple XXXX. This time I was unable to transfer the deposit to their " Protected Goals '' product and I realized I was also unable to withdraw money from " Protected Goals ''. I have contacted support around 5 times from XX/XX/2018 to XX/XX/2018. I was never given any information about when this might be fixed. I was never given a means to close my account and return the money. I was never contacted by a manager as I was told I would be. To this point, I have not been given any update on how this might be resolved nor any means to close the account.
|
| 06/10/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
BBVA USA has been harassing me with phone calls regarding my personal loan. The calls come from XXXX. I answered one of these calls on Tuesday XXXX, advised I will be able to rectify the issue on XX/XX/XXXX when I get paid and asked for the calls to cease. That was at XXXX PST. On XXXX I received three calls between XXXX and XXXX PST while in the middle of a medical virtual appointment. I received an additional call the afternoon of XXXX at XXXX PST. On XX/XX/XXXX I received a call at XXXX PST, XXXX PST, and XXXX PST. In the XXXX PST call I spoke with someone named XXXX who stated I was still receiving calls due to not setting up a payment arrangement despite having stated on XXXX that I will resolve the issue on XX/XX/XXXX. This is abusive and harassing, and interfering with my sleep and my work.
|
| 10/06/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
I have filed a few complaints about BBVA Compass Bank. Their response was just posting the bill of sale of the motor vehicle and financial loan information without any explanation. BBVA Compass Bank also had committed fraud the information that was sent in response to me listed that the sales date of the car was XXXX XXXX of XXXX. I did not purchase the vehicle on XXXX XXXX of XXXX. I did not sign anything until XXXX XXXX of XXXX. XXXX XXXX was also the same day that I had put {$4000.00} dollars down as my down payment. So BBVA Compass Bank approved and made the sale of the vehicle on Monday XXXX XXXX of XXXX. I did not purchase the vehicle until Tuesday XXXX XXXX of XXXX. So that would be them either commuting some type of fraud or making the financial loan invalid. That making me Not Responsible
|
| 04/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
we attach two complain we start before but the process start on XX/XX/XXXX the BBVA USA start to ignoring my petition to cancel the PMI insurance. we do a process 3 year a go and denied and from the last 18 month be I was ignored and I am not given the service that I deserve as a customer I has evidence for the process from XX/XX/XXXX.
Last month they cancel the PMI after two complain with CFPB but for us the situation is Half solved XXXX the result was that they were left with {$2500.00} for all that month we are waiting for his employee doing his job.
They were not responsible for the inefficiency of their employees ... ... .They delay the process so that the client pays more and they play XXXX as if one did not know what they are doing. attached you have the two complain and the appraisal.
|
| 01/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I made a deposit on XX/XX/20 in the amount of XXXX. I was told the XXXX portion on the amount for XXXX wld be available on XX/XX/20 and the remainder XXXX on XX/XX/20. After submitting a bad review of the poor customer service I experienced during my visit to a specific branch, my account was put on a freeze and I could not use/access funds via my debit card and the available direct deposit from my employer. The put a branch hold on my account for no substantive reason. I believe I was profiled because of my race/ethnicity and retaliated against for giving the teller, who was the branch manager who placed the hold on my account, a bad rating. The bank has provided no justification for further delays in releasing my funds or why my payroll check was initially withheld and my debit card restricted.
|
| 06/22/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
( all evidence is attached for this complaint ) I revoked consent via certified mail for BBVA to call me and ask that they : 1. Communicate by mail only no phone calls 2. No recording me. 3. I asked that they not call me using automated dialing systems and they did two times leaving a voicemail on one of them this past week of XX/XX/2019. I asked them back in XXXX to STOP CALLING.
No lawsuits have been filed yet, but I am represented by an attorney who handles Consumer Protection Violations under RFDCPA AND TCPA. I ask that BBVA reach out to my counsel right away to discuss this before it escalates further.
Please contact : XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX CA XXXX T : ( XXXX ) XXXX - XXXX F : ( XXXX ) XXXX - XXXX XXXX XXXX
|
| 05/17/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
I was involved in an auto accident and my car was paid off to Compass Bank. They misplaced a warranty check for three months, when they finally admitted there mistake they have refused to send an update to the credit bureau, which is ruining my credit.
This bank has bully tactics and while they had misplaced check I continuosly received collection calls and the run around from this company. I hired an attorney and they have sent communication that they would remove this line item from my credit XXXX XXXX, the last regional manager informed my attorney on XXXX XXXX that it would be removed by 45 days .It is the XXXX day and it is still not removed. I have filed a complaint with the BBB, the attorney general, the banking commission, hired an attorney, now filed this with you. Hopefully this helps
|
| 03/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Reference prior claim XXXX You still did not address why your OLB system posted my payment twice. Please listen to all phone calls and note your BBVA representative states that there was an error with your OLB. The multiple payments are proof of the error yet you will not acknowledge the error and possible delayed posting due to the error. Please send documentation showing your research of your online banking system showing that I did not login. Please also provide documentation showing your IT department was involved and acknowledges why the error caused 2 payments to be debited but in deed couldn't cause the payment posting to be delayed. Please also provide documentation showing the confirmation numbers provided to me via your online banking system were tracked and details of that tracking.
|
| 06/17/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Older American |
|
Involves online purchase of tickets to a concert. Purchase made on XX/XX/XXXX for {$250.00} from ticketstoday, com for XXXX XXXX and XXXX XXXX for XX/XX/XXXX. On XX/XX/XXXX I checked the website and noted the concert had dropped XXXX XXXX. The ticketstoday website said it was no longer selling tickets and could not be reached - all ticket sales were now through the XXXX XXXX ticket office. Their ticket office declined to discuss a sale they did not make.
I called the credit card issuer BBVA Compass Bank to open a dispute on XX/XX/XXXX but was told the bank 's policy was not to allow disputes later than 60 days after a transaction posts. I told them this violates Federal law since that law allows disputes for 60 days after a transaction appears on a statement which in this case was XX/XX/XXXX.
|
| 05/09/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
This is a recurring problem.
- ACH and DEPOSIT on the same day before XXXX - Bank does not allow you to deposit in app if the account is overdrawn. Example - Account overdrawn and you try to make a deposit in app - you can not.
- Drive to bank and make deposit, all within hours of overdraw occurrence and you see the bank fee charge the next day.
- In app message, online message requesting refund - no response.
Complaint 2.
- Told would receive requested letter to forward to vendor within 3-4 weeks. No letter has been received. Did not receive debit card in time to change bill pay wallet information. Vendor charged fees. Vendor is willing to waive charges upon receipt of bank letter that the replacement debit card did not arrive in time to bank customer.
Changing banks is a slow process.
|
| 09/18/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
Now back to thinking of what BBVA Compass bank has done. They expect me to pay them at total of {$3300.00} dollars. Compass bank had canceled the auto GAP policy along with the Extended warranty without my prior knowledge. So that would be around {$2500.00} dollars that they had gotten back also I was never returned my prescription medicine that was around {$1700.00} dollars along with a spare pair of eyeglasses that were around {$600.00} dollars. Also with {$2000.00} dollars in improvements and maintenance not including my {$4000.00} dollar down payment have you. That would be a total of {$6800.00} dollars then minus {$3300.00}. Being a total of {$3400.00} that Compass bank owes me. They may have made a clerical error within all of this. I hope they review all of this info for their records.
|
| 03/06/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Late or other fees
|
|
Web |
|
|
I am writing for assistance with my bank account with BBVA account. On Saturday the XXXX XXXX, 2020 I deposited a check in the amount of {$540.00}. After I made the deposit, I saw only {$41.00} posted to my bank account after reviewing my online account. This deposit was to help me pay my rent. As of today the correct amount is still not posted to my account, causing me to be late in my monthly rent. On top of this I am being charged late fees and issued eviction notices to appear in court, because I cant pay my rent, so far totaling {$200.00} in late fees. This error is a BBVA bank matter and they should assist me by helping with the late fees. I have contacted the bank and am being told it could take 5 to 7 business days to make the adjustment of the missing {$500.00} back into my account.
|
| 01/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My checking account was locked without notice, nor explanation, over a month ago. It has caused all of my normal bill payments to be rejected without reason. I have called the bank multiple times and waited on hold with numerous representatives for many hours over the course of weeks, never to be offered resolution. Nobody has any idea why my account is locked, and the employee in charge of my account is never available in office to speak with me, nor have they ever once called me. I demand access to and transfer of my approximate {$25000.00} in funds in this checking account to myself immediately. This money was deposited into this checking account via ACH from one of my other bank accounts in my name over 4 months ago. There is absolutely no reason these funds should be held for this long.
|
| 09/25/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
several companies also on this list.
XXXX XXXX simple XXXX XXXX XXXX XXXX XXXX XXXX refusal under regulation Z to reimburse consumer for charges never made or for charges for cancelled accounts that other companies ( 3 insurance and credit bureaus ) are runaway billing the consumer for and will not cease.
XXXX cardholder agreement says that the charges can be reverse at any time and the consumer has a right to the money. Cards may be reissued, ( wasnt for XXXX XXXX ) however, the consumer is still owed the money and nobody wants to return it.
I am owed over {$500.00}. because XXXX and XXXX ( XXXX and XXXX own thier cards and networks and issue cards directly ) subcontract they dont care anymore about the consumer.They leave it up to banks and banks give even less a " XXXX XXXX XXXX ''.
|
| 06/14/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
{$150.00} was deposited into my checking account and the teller advised the funds would be available on the same day however they were not. I called the bank and after being hung up on twice and have agents on the other end of the line not respond 3 times when I finally did get to speak to someone I was told there was nothing that could be done because theres no record of the deposit. I was also badgered by an agent who asked for my social security number, joint name on the account and because I was unable to tell her the amount of my last deposit amount she refused to continue the call, she would not ask any other verifiable questions and advised no supervisor or manager was available after I requested to speak with one. Compass employees took no concern or interest in my missing money.
|
| 01/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XX/XX/19, BBVA called and told me checking account XXXX was overdrawn. I told them that this was some mistake. The account had not been used since XX/XX/19.
On the afternoon XX/XX/19, the account was frozen, debit card ending XXXX was reported stolen and dispute ticket XXXX was opened. On XX/XX/19, I received a letter dated XX/XX/19 stating my dispute had been closed and denied.
The BBVA Card Fraud Group opened and closed this dispute the same day. The bank 's fraud department never contacted me about signing a fraud affidavit, copies of the police report or the identity theft report. Again BBVA has violated Regulation E.
The bank also shows this dispute ticket is still in progress even though they closed the dispute investigation within a few hours the same day it was open.
|
| 04/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a victim of identity theft and have had my information compromised several times. I have submitted documentation to compass bank and XXXX XXXX credit card several times pertaining to fraud on my bank account and credit cards to which I have not received any phone calls or assistance in resolving. In XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX my account was compromised as well as in XX/XX/XXXX and XX/XX/XXXX. I have completed a police report in reference to said incident in which someone gained access to my XXXX XXXX account and processed a fraudulent transaction. This has caused many issues with my checking account in which the bank acknowledge and funds were released to said creditors. Compass bank has failed act reasonably to aid in this issue and closed my credit card.
|
| 08/13/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
Applying for a mortgage and credit report came back stating that Compass Bank reported I have been delinquent on loan since XX/XX/XXXX. This is not the case. Compass Bank Home Equity Line of Credit account number XXXX was closed XX/XX/XXXX. This is reporting on credit as a new delinquency when delinquency occurred XX/XX/XXXX. I filed a complaint with XXXX in XX/XX/XXXX as I uncovered Compass Bank was reporting I owed {$21000.00} a month - hurting my DTI. They corrected this issue as it now reports I owe $ XXXX but created a new problem as the date of my last delinquency is now reflected as XX/XX/XXXX - the date they corrected the $ XXXX reporting. The date of my last delinquency should be reported as the XX/XX/XXXX date, not the date they corrected my original concern.
Please help.
|
| 11/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
My BBVA credit card is killing my credit score.
My credit card limit was decreased without any warning. It went from {$4400.00} to {$3500.00} in XXXX. I was not given a reason.
I have made all of my payments on time and I have never gone above the spending limit.
This caused my credit score to go down because my available credit was reduced by {$900.00}.
I have now been told that they closed my account on XX/XX/XXXX without telling me.
Also, I am no longer able to make payments online so they charged me a late fee after I got an error on XX/XX/XXXX. XX/XX/XXXX I called to inquire about the computer issue.
When I asked why my account was closed they transferred me to XXXX ....
They would not let me speak to a manager or anyone who could answer WHY my account is closed.
|
| 09/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I made a mobile deposit with BBVA on XX/XX/XXXX for XXXX and received notification from BBVA that the amount had been credited to my account. I received an email at XXXX on Friday, XX/XX/XXXX that they were not accepting the deposit. There branches were not open and no one helped in numerous calls to customer service. This error caused payments I made to bounce and caused my credit score to fall. BBVA refuses to respond to messages sent and continues to credit transactions and then have them disappear from the list without any notification as to why. I have screen shots of these for proof. I have banked with them for over 25 years and no one will explain and the customer service reps told me to contact the local branch, who said it was all done digitally. I want this rectified now.
|
| 02/27/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
Servicemember |
|
I submitted a complaint about this bank reordering transactions to trigger multiple overdraft fees, that was resolved and less than a week later they've done it again. I have FIVE overdraft fees when only one is legitimate. I have screen shots of the original order. That's almost {$200.00} gone and I can't even afford to buy food now. This bank needs to be investigated! Every other financial institution who has been caught doing this was forced to stop but somehow they're still allowed to do it. How many people are losing hundreds of dollars thinking they have no recourse because BBVA 's customer service will NOT help you and they tell you there is no direct line to their corporate office. I'll be turning off my overdraft options until I find a new bank but they need to be stopped.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
As of today, my former bank, Simple, transitioned over to its parent bank, BBVA, and since yesterday I could not set up my online banking. I called customer service and they said it would be active today, XX/XX/XXXX, since today is the " official '' transition date. Well, it's now XX/XX/XXXX and I still can not set up online banking due to " technical difficulties '', nor can I reach customer service that is SUPPOSED to be open today at this time of day, also due to " technical difficulties ''. I am not sure if my debit card works as promised as I haven't tried to use it yet, but this is PREPOSTEROUS!! How did they have months to prepare for this and still mess this up, and not even give people the opportunity to call customer service to find out what's going on WITH THEIR MONEY?!
|
| 07/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I was charged a {$99.00} annual fee on XX/XX/XXXX. I called to close the account by phone on XX/XX/XXXX. The account was closed but the fee did not refund. They then processed an automatic payment on XX/XX/XXXX and took the {$99.00} from my checking account.
I contacted them by phone on XX/XX/XXXX. I was told I wouldn't get the annual fee refunded. They indicated that I had used the account this year and owed it. I disagreed and asked to be transferred. I was transferred to a department that then hung up on me.
I have not used the card since XX/XX/XXXX. The annual fee is a prepayment for the ongoing year, not a bill in arrears.
Further, nothing in the term indicates that the fee is non-refundable. Industry practice is to refund the fee if contacted within the billing cycle.
|
| 06/08/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I opened the credit card and charged items on it. I had been paying it regularly but missed a few payments due to financial hardship caused by hurricane katrina. I was speaking to a banker to let them know what was happening and I submitted a payment of the total amount due ( {$400.00} ) before the deadline they gave me ( 90 days ). However, they charged off my credit card anyway and " lost '' the {$400.00} payment. It was taken out of my bank account but never applied to my credit card balance. I tried to contact them numerous times including visiting branch offices but never could reach anyone who knew anything about my accounts. They did the same thing with a personal loan I had as well. Now I can't get anything resolved because they sold the debt and refuse to speak with me.
|
| 10/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened my account at the end of XX/XX/2019 because of a {$200.00} sign on promotion ( I have screenshots of the promotion ) and had to have a direct deposit of {$500.00} or more within 60 days of opening the account and I will receive {$200.00} in 90 days.
On XX/XX/2019 I had a direct deposit of {$850.00}.
On XX/XX/XXXX I called asking why I did not receive my bonus. They told me three different reasons that were not true so I argued, they said I was right and they made a mistake in their system and they submitted a ticket. After the days I called back and was told I'd get the money that day. The next day when I didt get it I called and was told I need to wait 3 more days to receive another call. They just keep telling me theres nothing they can do and it's been a week now.
|
| 09/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I opened the online BBVA Clear Connect checking account online with promo code XXXX on XX/XX/2018. The promo is for a {$100.00} account credit after making an online payment to a water, utilities, etc. company in the amount of at least {$25.00}. There are no direct deposit, account minimums, or requirements to keep the account fee free. I have completed the requirements and have waited the 90 days but my account hasn't been credited with the {$100.00} online account opening bonus. I did contact BBVA bank by phone sometime in XXXX about the bonus and was told to go into a branch location to discuss the issue. There are no branch locations in my state. I feel this is a trap because the online bonus doesn't mention anything about having to reside in a state with branch locations.
|
| 10/15/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I had two fraudulent debit card transactions which totaled {$150.00}. The fraudulent transactions were reported to BBVA immediately. However because of this my own transactions overdrew account and Bank charged XXXX dollars per transaction. I contacted fraud disputes and asked for them to expedite my provisional credit and fee reversals. A week later, nothing has been done. I have spent hours on the phone on hold with their disputes area, no one seems to care. No provisional credit has been made to my account and only two of the 4 NSF fees were credited after pleading with their supervisor. This is not the response of a Bank who is truly interested in their consumers well being and it appears to me as if they dont devote the necessary resources to deal with this sensitive issue
|
| 04/13/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Older American |
|
I tried to see my last monthly statement and after my log in data were automatically entered, it said that my password is wrong and to click the link saying that I forgot it ; after doing that, it said to enter my full social security number which I did correctly.After that it said that it is wrong number and my access to BBVA site is locked, with suggestion to call a toll-free number, which I can not do from where I am here in a foreign country without access to any regular phone to make a direct call from here ( I am now in a remote countryside of XXXX XXXX XXXX.
The only way to reach me here is by internet or by calling my mobil phone at XXXX if I will be in an area with good reception.
My last 4 digits of my account are XXXX With anticipated thanks, XXXX XXXX, cardholder
|
| 09/22/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened a BBVA Compass Clear Choice Checking with a promotional bonus of {$200.00}. The terms state that in order to receive {$200.00}, you must open a Compass Clear Choice Checking before XXXX XXXX, XXXX and after openeing the account, make an electronic deposit from an unrelated 3rd party of at least {$300.00} into the account within 60 days of account opening. The bonus should post within 60 days.
I qualified for the terms on XXXX/XXXX/XXXX with an electronic deposit of {$300.00} on XXXX/XXXX/XXXX and I have yet to see the bonus post to my account. After reaching out to BBVA compass they have been unhelpful and are unwillilng to solve the issue per the terms of the promotion.
Timeline : Account Opening Date : XXXX/XXXX/XXXX Electronic Deposit {$300.00} : XXXX/XXXX/XXXX
|
| 05/23/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/XXXX I received a phone call from Compass Bank asking if I made purchase for {$560.00}. I said no, they replied that it was fraud and they would decline the charge. I noticed the charge was on my bill. I called and they said there was no report of this being fraud. I tried to set up an online account and there was already one set up with a password by someone else. I called again and they shut it down and filed the fraud complaint again. The charge was never removed so I called again. Once again they said the fraud was not registered. I went to the bank and spoke with XXXX XXXX XXXX. She also said no fraud was registered and submitted one again while I was there and sent me a confirmation email on XX/XX/XXXX. As of today, XX/XX/XXXX the charge is still on my account.
|
| 01/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/XXXX I was approved for a hardship with my credit card. My interest was lowered and a set minimum payment was put into effect on XX/XX/20. The bill for XXXX showed the old higher amount due. I paid the minimum due per the hardship agreement. This continued for months, each time I was informed the hardship amount was the correct amount and to disregard past due amounts. In late XXXX a delinquency was posted to the credit unions showing past due of the difference for over 30 days. I filed a complaint on all 3 credit unions and called BBVA again. On XX/XX/XXXX, XXXX in hardship found the problem and corrected it. However on XX/XX/XXXX, another delinquent amount was shown being over 30 days past due in the amount of {$0.00}. I have never been delinquent on this account.
|
| 05/11/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
My name is XXXX XXXX and I own a certificate of deposit ( CD ) with BBVA Compass bank. This CD ( account number XXXX ) was due to mature on Friday XX/XX/XXXX.
I was told by the bank previously that I could close this account on XX/XX/XXXX and access my funds on the same day. However, when I showed up in one of the bank 's branches on Friday XX/XX/XXXX, the bank could not close the account claiming that there was a lien on my account. After wasting an hour in the branch, the bank told me that they needed to remove the lien from the account before they could close the CD and give me the funds.
This is an outrageous development since I have been counting on accessing my funds on XX/XX/XXXX, but this bank has failed to provide me the funds I desperately need at this moment.
|
| 02/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My wallet was stolen in 2017. The bank cards I never got in the mail I never could identity myself with the bank to even get a new card or statements. They kept saying I want me. Also checks I see is the information I never used checks. It wasnt into Two years into I was able to get the bank statements. Missing money and serval banks and check use has been used with my identity since. XXXX is the email that was stolen and hacked. The phone provider was XXXX. My wallet was stolen and bypass security was used with it. Changing the name to XXXX XXXX, also while removing me from the primary account holder. But using my social on the account still reporting phone and accounts thats not mine. I had an XXXX at the time. This is how my bank information, emails, and things was used.
|
| 10/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
This is in reference to previously filed complaint XXXX. This issue has not been resolved by the bank as we are questioning the legitimacy of the operational practices involving potential violation of The Right to Financial Privacy Act and the rights for dual account owners. The company failed to communicate to both owners of the account properly. The company stated a county court order served as a reason for closing the account without notification. A county order does not overwrite the federal rules and regulations for financial institutions in the United States. In addition, the bank failed to conduct proper due diligence and protect the consumers ' rights from false allegations and injustice.
As such, the bank acted in bad faith and the compensation for damages is due.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a happy customer of Simple Bank. They decided to shut that bank down and transition everyone to BBVA.
This transition happened yesterday ( probably ). I tried to enroll as a new BBVA customer, per the instructions in the emailand my accounts are now locked and inaccessible. Calling the CS number results in being hung up on, in the rare occasion they even answer to begin with.
I have spent the better part of the past two days attempting to unlock my accounts, so I can pay bills and make sure all my automatic payments are still on track to be paid.
This is a mess. And what makes it all worse is : I didnt ask for this. I dont actually want to be a BBVA customer, but, until my accounts are unlocked, I cant even close them down and move my money to a competent bank.
|
| 01/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
BBVA Compass is refusing to do an investigation for an ongoing dispute lasting several months. I have two unauthorized debits that I have brought to their attention that they are inwilling to investigate. I have been calling their customer service, fraud departments and have sent mail to their headquarters. Now they are claiming that I waited too late so I can not ask for a refund. If they actually investigated when I brought it to their attention ... .it would have easily been within the timeframe. So I filed an ID theft affadavit and a police report so they could not deny seeing it. In case it seems hard to believe, this exact same thing has happened before. I had to file a police report and a cfpb complaint another time because BBVA went SIX YEARS without investigating.
|
| 07/28/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I recently traveled on XXXX XXXX line I had to travel for a funeral well the plans changed and I had to stay a bit longer then expected and well I had contacted XXXX and they said it would not be a problem and I would have to only pay a {$20.00} fee for me that was not an issue well I go to the bus station like they ask me and well they told me it whould costs me around {$86.00} for this so I payed it the bus station said oh just call XXXX they will refund your old ticket for changing ticket so I called XXXX and got absolutely no ware and the customer service line was very rude so I thought I will make a claim though my bank and they bank give me a response that I have to take it up with XXXX and XXXX is now telling me to take it up with my bank I need a resolution to this
|
| 07/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I linked an external account to my new account at BBVA Compass and did a transfer of XXXX dollars. I didnt see the withdrawal on my online banking so I called XXXX and learned that they allow ACH deposits but not withdrawals. I notified BBVA both over the phone and via online banking about the problem. I also did a XXXX XXXX direct to bank deposit for XXXX dollars and another for XXXX, the account was never overdrawn and I continued to use it. Several days later I was told the account would be closed due to fraudulent ach transactions I disagreed with that stance but I dont have any recourse with their decision. Now I just want the funds sent back to me. Its been more than two weeks and I cant get an answer from BBVA compass on where the funds are or when I will get them.
|
| 04/06/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I put in a request with BBVA to move my due date. I was told this was allowed but I could only move it within my 10 day grace period. My payment is due on the XXXX so I formally in writing request the move to the XXXX. I have emailed numberous times, called 10+ times, and 2 months later was told it was denied. I never recieved info about denial through email or letter. By law any denial or modification to my loan needs to be expressed in writing to me. Furthermore, at no point did anyone at BBVA tell me that I could not move my date, all persons spoken with said it was totally a viable option, from loan dept. collections, and customer service. The request was simply to move the date to align my due date with my payday, so that I was not late or using all my grace period.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple bank was sold to BBVA and our accounts were transferred to BBVA on XX/XX/XXXX at night.
We have received letter and explanation about the process. And we as customers could choose if we want to close the account or remain on the new bank. My husband and I have a shared account and we decided to remain with our bank account.
However, On XX/XX/XXXX I tried to access my account via BBVA mobile app and there is a system error preventing us to access our account. I have called all phone numbers provided from Simple and BBVA, and all messages are the same : we are closed on the weekend, we only have customer services from Monday to Friday.
Now what I am supposed to do to access my bank account and savings? I have checks out and I need to make sure they were cashed.
|
| 09/03/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
Servicemember |
|
I paid my BBVA credit card off, and also a personal loan. Upon this, they reduced my limits and then when I went in to the local branch to close my account, they called the police on me, even though I offered nothing other than asking them to close all accounts save checking. Then they punatively closed my checking account and claim to have filed a no trespass. The local manager, XXXX XXXX ( sp? ) refuses to give information as to their registered agent and is aware that I have XXXX and protected with the ADA.
Somehow they left the credit card active and I have attempted to refute their balance and am unable to retrieve an audit to ensure validity of this debt and their collection process. I just today received a bill from them after several months of no communication.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a member of Simple Bank since XXXX. On Saturday, XX/XX/XXXX, Simple Bank was migrated into BBVA America bank. Since XX/XX/XXXX, I have been unable to access my new BBVA account, create a BBVA account login, speak to a representative ( after emailing, tweeting, and calling over 10 times and waiting on hold for hours ), get access to my previous Simple account, and transfer my money.
Im also unable to check that deposits and transfers are successfully entering/leaving my account. And Im supposed to buy my partner an engagement ring, but since all of my money is tied up in this account to which I do not have access, I cant pay the jeweler.
I am very worried that all my savings and money are gone, and BBVA has been avoidant and silent in its communication with me.
|
| 06/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I bank with BBVA and also for business with a company called " XXXX ''. XXXX XXXX is an app that allows workers to imput their work hours and earnings into their system and receive money before their payday. This service is of great necessity to me based off of the drive service work I do and the need for gas to complete my job. Recently, my bank has not been updating my bank info faster enough, it 's almost at crawl.. I do n't know what the recent hindrance is, but I have updated all my online banking alerts so my information should be sent immediately. I love banking with BBVA, I would just like this aspect of our relationship to get better.. I just need my bank info to be sent to XXXX faster so I do n't have issues using their services.. Thanks XXXX XXXX
|
| 10/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
We were send a closing document to sign that was unbalanced/contained errors. It was sent to us at the end of business day when there was no one available to call to ask questions to. We looked at/acknowledged it. The next day we were notified that there were errors in the closing document/that it was unbalanced and told that we had <1 hour to decide if we wanted to delay closing/risk losing the house or lose out on {$5500.00} worth of seller credit. No one took responsibilty for the error. In fact, we were blamed for the error ( the mortgage representative told us the error was because we rushed them ). I have tried multiple times to address this with bbva. The mortgage lender has not acknowledged or taken responsibilty for the error in the CD that lead to our loss.
|
| 01/31/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/18I called to have my cards replaced. I provided my new address, but the rep failed to take note of my apartment number. Which caused my cards to be returned and my account to be frozen per their policy. I was supposed to be paid today. But since they froze my account over their error, my direct deposit bounced. I called before this on the XX/XX/XXXXasking where my cards were and so they resent another card via XXXX XXXX. I thought I was fine until this happens yesterday. I don’t understand why they must freeze an account instead of blocking any cards that are still active. Now since I was out of work for almost two months I’m behind 30 days on my rent. I was contracted to pay today if not I would be evicted. Now I’m facing eviction bc of their stupid error.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
BBVA bought my previous bank : Simple. Simple announced a transition in XX/XX/2021. When the transition was supposed to officially happen ( XX/XX/XXXX ), the new bank BBVA locked accounts once the consumer tried to initiate their transition. After attempting to call their multiple customer service phone numbers, I have not been able to speak to a customer service representative. All the phone numbers lead to automatic disconnection. This process has left millions of people without access to their money, their debit cards, and left wondering about the legitimacy of this new bank. There is no other way to speak to anyone at the company - just call. No emails about the issues they are having - just had to research on XXXX. Horrible and leading many consumers stranded.
|
| 09/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
BVVA Compass bank was running a promotion that if you opened a checking account with direct deposit you would get a {$200.00} dollar deposit into your account some time in XXXX XXXX well because I was a member with a credit card account and already had online access I went online and opened a checking account and set up direct deposit. I later came to find out that because I failed to open the account on a specific web address with a specific code I did not qualify for the {$200.00} promotion amount. I am sure that I am not the only person that already had an ongoing relationship with BBVA that has also been denied the promo amount. The mailer ad made no clear difference to folks opening new checking accounts and people like myself that already had online accounts.
|
| 03/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
BBVA has closed my auto loan account with the status of " charge-off '' for a past due amount of {$2900.00} in error. BBVA has already received payoff for the loan, as shown by the three attachments : 1 ) loan payoff receipt from BBVA ; 2 ) loan payoff guarantee for {$48000.00} from BBVA ; and 3 ) loan payoff confirmation from XXXX. Feel free to reach out to XXXX directly at XXXX referencing my claim # XXXX and ask for the manager, XXXX XXXX. We have already attempted to resolve the issue with BBVA through several phone calls on these dates : XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20, and XX/XX/20. We have e-mailed them as well. However, BBVA has been unresponsive. Also, they no longer have a phone number, only an address, listed for credit report disputes.
|
| 07/03/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I had to close my account due to Fraud. I was advised any transactions that tried to go through I would be notified, I was also advised since I did n't have enough time to reroute my DD they would auto send it to my new account that I have ( with them ). That is n't the case. I have. Even calling since last Friday and have been told now it will be later in the week that my DD will be credited. I 've asked for a supervisor and was told there is n't one available. I have asked to speak with the specific fraud specialist ( XXXX ) and told no. Her notes are on my account so I know they can contact her. I 've called my local branch no luck. Meanwhile my bills are trying to go through ( auto debit XXXX of month ) and being rejected and I 'm getting charged fees! HELP!!!
|
| 10/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
On XX/XX/18 I opened a BBVA Compass Checking account with the promo code with the XXXX XXXX " XXXX ''. This entitled me to {$100.00} for making a bill pay equal to or greater then {$25.00} to a utility company. On XX/XX/XXXX I initiated a bill payment to a water company in the amount of {$130.00}. On XX/XX/XXXX I sent a secure message inquiring why my bonus wasn't paid out yet. I received the response saying I needed to deal with the issue in branch. I don't have access to a branch due to me being away at school. The bonus never had anything to do with a branch and the account was opened online. I use XXXX due to there nice online banking I don't do banking in branch all too much. There is no reason XXXX can not fulfill their end of the deal and payout the bonus.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
When Simple transferred to BBVA on XX/XX/XXXX I was unable to access my account information, receive deposits to my account, or use my card. Using the customer support line provided resulted in long wait times, and the line would hang up on me multiple times. There was no other customer support provided and no information on when the problem might be resolved. I had to call a local branch in a different state to have my account password reset so I could access my banking info four days later on XX/XX/XXXX. Furthermore the information they provided me about my routing number staying the same was untrue, my routing number had changed making XXXX XXXX bounce and so I had to use a different bank to transfer my money into, I only found all of this out days afterward.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/21, according to the longtime scheduled takeover of my Simple Bank accounts ( checking and savings ) by BBVA USA, and despite following the instructions emailed to me by BBVA USA, I was unable to access either of my accounts.
On XX/XX/21, seeing comments on @ XXXX 's XXXX feed from other former Simple Bank users experiencing the same problems, I again attempted to access my account, following BBVA USA 's recommendation to try again, I found myself locked out of my accounts.
Their customer service number, XXXX, directs callers to a call center. I called four times and was hung up on every time.
Currently, XXXX XXXX is holding my entire checking and savings funds. I have no way to access them and no way to get ahold of the company to resolve this.
|
| 02/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification.
On XX/XX/2019, XXXX XXXX XXXX add a hard inquiry on my credit report per XXXX
On XX/XX/2019, XXXX/BBVA XXXX add a hard inquiry on my credit report per XXXX
On XX/XX/2019, XXXX XXXX add a hard inquiry on my credit report per XXXX.
But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries.
To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
|
| 10/30/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
A merchant tried to debit my account of {$500.00} ( not the exact amount but around that amount ), but my account did not have sufficient funds to cover the transaction. BBVA, my bank, blocked the transaction and still charged a fee. I do not think that's consumer friendly, and is a practice that they allow to profit from. Had the transaction went through, I would completely understand the fee, that's practical. However, the transaction did not go through. So, BBVA think it's ok to charge me a fee because of the attempt. That does not make sense at all, it is not consumer friendly. That's like me attempting to buy something from XXXX, and my card gets declined. But since my card got declined, XXXX decides to charge me a {$38.00} fee. Not good practice at all.
|
| 06/12/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
Called BBVA customer service on XX/XX/2018 to ensure the payment I processed on their website was going to process. The CS Rep advised it was not scheduled, so I scheduled it again. She confirmed it was now ready to process. XX/XX/2018, 2 payments in the amount of {$5900.00} processed from my personal checking account. Called BBVA to get the money refunded, they don't make ACH back to outside accounts. I was told there is no supervisor on the floor. I call back the next person said he would transfer me to a supervisor. Supervisor advised 7 days to refund. No way to refund via ACH. Then he wouldn't let me speak to the next level of supervisor. The bank is in XXXX, which I didn't know. Their website is difficult to follow and they have horrible customer service.
|
| 01/16/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XXXX XXXX received payment of {$290.00} from the federal government onXX/XX/XXXX, from a deposit made onXX/XX/XXXX. XXXX XXXX then held the funds untilXX/XX/XXXX before releasing to customer. Banks are required to pay interest on monies received and held before release so banks are discourage from floating funds received they are unreasonably holding from customers. It is the responsibility of banks to know when funds clear, and then to release those funds or compensate customers fairly for holding funds for profit.
I would like to be compensated fairly for XXXX XXXX negating their banking responsibilities ; responsibilities they not only have to me but have to their other customers as well, and when given class action status would be a substantial amount.
|
| 07/09/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Web |
Older American, Servicemember |
|
I am from South Dakota and I bought a new vehicle in Arizona, financed with BBVA Compass Bank, and they can not get me a title transfer so I can license it in XXXX XXXX. XXXX XXXX XXXX ( South Dakota ) has requested title three different times and I have called several dozen times trying to get this. I called the AZ XXXX to see if they had it on file in my name and it is but they can't release it to anyone other than BBVA Compass. This vehicle has been sitting in my garage since XX/XX/2018 and I ca n't drive it because I don't have license plates. I am tired of paying for a new vehicle I ca n't drive.
I have read reviews on their website and apparently this is not the first time this has happened.
Leinholder is : XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX
|
| 05/06/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I had an account with BBVA compass.. th ere were a couple of items I had disputed with them and even provided documentation to them showing them the money came out from another account. They had given me credit back and when I tried to close the account, they then reversed the credit, making my account XXXX negative..right at the time I tell them to close the account. This means one th ing to me only and that is they do not care about customer service and because I wanted to close my account, they decided to reverse the credit, even though I provided them with documentation that I paid for it using another account. Very disappointed in how bbva handled my account and I will never ever bank with them again. To me they are no different tha n XXXX XXXX
|
| 12/18/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Didn't receive terms that were advertised
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Web |
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I opened my account with BBVA bank on XX/XX/XXXX & deposited with them {$16000.00}. Their interest rate was good & they promised a {$100.00} bonus if an account was opened before XX/XX/XXXX, maintained a balance of {$10000.00} on XX/XX/XXXX & XX/XX/XXXX. I was advised that the {$100.00} would automatically be deposited to my account. On XX/XX/XXXX, I called the bank to inquire about that deposit as it was not done as promised. I was given a complete run-around, then told they would do it within another 90 days. This was not acceptable & I asked to speak to a manager. I was told that that person would call me with 48 hours. Since it was Friday, I told her that if I did not hear by the following Tuesday, XX/XX/XXXX, that I would take further action. company.
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| 06/09/2016 |
Yes |
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Web |
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I made multiple payments ranging from {$2900.00} to {$4500.00} to BBVA bank using their online system and pulling from a XXXX XXXX XXXX checking account. At no time in the process did they say large payments may take 7-10 days to credit to my account and made no attempt to expedite the process. Instead, I just have a worthless piece of plastic with no available credit to use despite it showing up online on BBVA 's end and the money being withdrawn from XXXX XXXX XXXX 's end. This is ridiculous and intentional stalling on BBVA 's part during the XXXX bonus period they offer. They are systematically delaying their customer 's usage of the credit card during this time yet promoting this time as a way to garner more sign ups for their product. It is unethical.
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| 05/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
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|
Web |
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On XX/XX/2021 I attempted to cash a check from my own business account at a local BBVA bank in XXXX, Texas. The bank branch manager refused to cash the check and the reason was that the check was dated a few days after 6 months from the present date and that they were not allowed to cash it. Considering that this is my own business account and there are more than enough funds available to cash the check there is no reason for the bank not to honor the check for cash. Further, this account has been in existence with this bank for over 35 years and never has there been a notice of such an expiration date. I request your office 's assistance in getting this trivial matter resolved. Any assistance you can provide on this complaint will be greatly appreciated.
|
| 02/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
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XXXX reported to XXXX that my account was closed and a charge-off, but I have never made a late payment and I don't carry more than a {$100.00} balance ( {$3000.00} credit limit ). The problem I am having is my other credit card company BBVA said they received information from XXXX about this XXXX account and as a result have reduced my credit limit from {$5000.00} to {$1300.00}. I've tried to explain this, but my credit limit with BBVA hasn't been restored ( since they're using false information ).
I receive an email from XXXX acknowledging the false information and that my report has been updated as of today XX/XX/2021. I am in the middle of refinancing ( being added to a mortgage ) and I need to make sure my credit stays as it was when I applied.
|
| 01/23/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
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Web |
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I have a dispute with an account with Compass Bank with a merchant who refused to cancel a transaction and shipped the item ignoring my cancelation request. Today I received an email I believe violates my rights to service with the company for services I am entitled to as an account holder. Compass Bank states that because of disputes all of which are valid I run the risk of account closure which makes no sense. I have never read of being threatened with account closure for services included as an account holder.
The merchant taunted me throughout our communications and the package had been refused and forwarded back to the senders.
Order time & date : XXXX XX/XX/2018 Amount of {$46.00} The transaction was unauthorized when I initiated the cancelation!
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| 02/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
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Web |
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There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification.
On XX/XX/XXXX, XXXX/BBVA USA add a hard inquiry on my credit report per XXXX
On XX/XX/XXXX, XXXX XXXX add a hard inquiry on my credit report per XXXX
On XX/XX/XXXX, XXXX XXXX add a hard inquiry on my credit report per XXXX
But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries.
To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
|
| 06/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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Dear BBVA, Banco Bilbao Vizcaya Argentaria, BBVA, AND XXXX XXXX XXXX XXXX ( debt Collectors for BBVA Bank ) C/O CFPB : I DO NOT OWE BBVA BANK NOR XXXX XXXX XXXX XXXX. BBVA BANK IS IN VIOLATION OF 15 USC 1692e ( FAIR DEBT AND COLLECTION ACT ), VIOLATED REGULATION E, AND COMPROMISED MY PRIVATE AND PRIVILEGED IDENTIFIERS.
( 1 ) REQUESTING RE-REVERSAL OF PERMANENT CREDIT ( MURAD ) FOR {$58.00} ; THUS, CREDITING THE BBVA CHECKING ACCOUNT {$58.00}.
( 2 ) REQUESTING BBVA REMOVE THE EXTENDED OVERDRAFT SERVICE CHARGE OF {$23.00}.
( 3 ) DEMANDING REFUND OF {$6.00} WITH ACCRUING INTEREST ENDORSED TO XXXX XXXX XXXX. WITH CLOSURE OF BBVA CHECKING AND SAVINGS ACCOUNT IN GOOD STANDING AND REMOVAL FROM ANY DEBT COLLECTORS.
Sincerely and Respectfully, XXXX XXXX XXXX
|
| 05/02/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Loan payment wasn't credited to your account
|
|
Web |
|
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I have a car loan through BBVA Compass. I have had auto payments for the last 76 months. I called today to see how to obtain my title since my car was finally paid off last month. They tell me that they did not auto pay my bill for the first time in the 76 months and that my last payment has to be paid over the phone. They never notified me of such a thing that my payment would not be auto paid. Then she said because of that my payment was 38 days late and they sent me to collections! This is complete fraud. I have made every single payment on time each month because of auto pay and they just decide on the very last payment to stop auto pay and send me to collections? This is going to affect my credit and it is NOT okay. What kind of company does this??
|
| 07/25/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
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Web |
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Around XX/XX/XXXX/XX/XX/2016 BBVA Compass Bank said I owed them around {$19000.00} for a signed promissory note. I asked them multiple times to send me a copy of the signed promissory note and that keep sending me a unsigned copy of a note.
Their is not a signed note because Compass and myself never signed one. See attachment of what they kept sending me. Since then, they wrote off the note as a charge off, turned it over to XXXX XXXX XXXX, and reported on my credit reports that I defaulted on their alleged note. I asked them and continue to ask to show me the signed note, which their is not one. How can someone default on a note that was never agreed to and signed by the 2 parties. Any help would be appreciated.
Thank you.
XXXX XXXX XXXX XXXX XXXX
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| 03/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
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Web |
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I opened an account with Simple ( an online bank ). They sent me a debit card and asked me to fund the account. I deposited {$2000.00} in the account and started using the debit card. One or two days later, they froze my account and ask me to submit sensitive documents online ( picture of social security card, bank statements, etc. ) I said that I was not comfortable doing so and would like to close the account. They replied saying that I can not take any action before verifying my identity. Two years later, the funds are still sitting in the account and I have no way of withdrawing them.
tldr ; funded an account only to have my money frozen for more than two years with no way to get it back without uploading a copy of my social security card online.
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| 05/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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Applied for BBVA checking account during a promotion for XXXX . Met all requirements, and called customer service representatives multiple times over the course of the past 3 months. Was told by representative that the XXXX $ would be deposited into my account by XX/XX/XXXX ( she gave me a corresponding ticket # as well ). Called customer service again on XX/XX/XXXX and was told to wait until after XXXX XXXX. Called again on XX/XX/XXXX as money was still not yet deposited, the first representative told me the ticket # did not exist with my account. Called a different representative, and was told the ticket # actually exists and I have to wait until XXXX ( more than 90 days after opening account not in agreement with the promotion that was listed ).
|
| 08/26/2015 |
Yes |
- Bank account or service
- Checking account
|
|
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Web |
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my mother was XXXX and chose to recive her pension payment into my checking account. she always told me it was for the preceding month. she died last month and a week later her pension was deposited in my account. i contacted the pension provider and advised them of her death. three weeks later with no notification they electronically debited the amount from my account. this caused extreme hardship in over draft and expenses. i contacted the pension firm and they told me to dispute it with my bank but that will take ten days and still leave me liable for much financial hardship. no one could explain to me why i was not notified of the reclaim of funds after i did my part to contact them for help in a timely manner and my bank is not helping either
|
| 04/26/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
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Web |
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I am a legal foreign resident in Texas that opened an checking account with BBVA Compass i n 2014, yesterday without a reason or explanation the bank block my account and requested the bank to close completely my account without providing any reason. I have paid all my products in due time and handled the account in a proper manner. I see this bank is either acting with discrimination to the customers and providing a really bad service and does not provide any reasons and close the products. My account cancelled wit h BBVA Compass was XXXX in XXXX XXXX Texas, hope you can help because they might be doing this to other customers, a disgrace for the financial system in this country, they did not wanted to provide a written explanation
|
| 07/06/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
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On XXXX I made a cash deposit at a BBVA compass ATM machine located at XXXX XXXX XXXX XXXX TX XXXX. The machine prompted " we 're sorry your cash has been retained ''. I contacted them right away and was put through series of questions like I was trying to steal {$54.00} of my own money from BBVA. They provided me with a dispute # XXXX. They stated they will contact me back but they never did. I called and emailed over 5 occasions and was passed on from one department to another and even to the branch itself. Today is XXXX/XXXX/17 and I still do not have my money that I deposited on XXXX/XXXX/17. Everyone there keep saying that they 're limited to what they can do. Please assist. I even asked for their executive relation but was not successful.
|
| 10/19/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
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Web |
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I have a auto loan with bbva compass. I have made my car payment each month, sometimes a few of them have been late but i have always made them. I do not dispute the late fees for these times but i do not think it is fair that they charged me a per diem each day the late fees went unpaid. I spoke to someone recently who told me the charges were now {$230.00}. I paid the fee and now Im in the red with my bank. I started thinking and asking questions then. I called again and a woman was able to tell me of 2 late fees of {$16.00} each assessed on XX/XX/XXXX and XX/XX/2018. She informed me that there was a per diem charge associated with nonpayment of the late fee. I believe this is a violation of Regulation Z, pyramiding of late/delinquency fees.
|
| 01/19/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
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Web |
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I currently have accounts with BBVA Compass that are frozen : They are : XXXX CHECKING balance {$1500.00} XXXX SAVINGS balance {$3000.00} XXXX SAVINGS balance {$25.00} XXXX CHECKING balance {$22.00} CLEAR CHECK balance {$4100.00} ( pending dispute resolution ) I have requested that accounts be closed. Please advise why accounts without pending dispute resolution cant be closed, or at very least the approximately {$1700.00} that is not due to provisional credit be made available. Again was placed on hold for more than 2.0 hours this evening. My money has been held for more than 90 days and just in the last 2 days over 6 hours on hold, no resolution. PLEASE HELP, or I will have no choice but to seek legal assistance.
It is my understanding that
|
| 03/19/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I withdrew {$80.00} from an ATM which should've resulted in one overdraft fee instead they reordered the already pending transactions and hit me with FIVE overdrafts for purchases where the money was already out of the account but hadn't officially " posted. '' This is a common practice that every other bank has gotten in trouble for but this one is still doing it. This is the second time its happened to me with BBVA, the first time they refunded the fees after I filed a complaint but this time they refuse and told the CFPB it has been resolved with monetary relief. There was no monetary relief. They stole {$120.00} from me which is all I had for groceries. I'm in a horrible position thanks to BBVA COMPASS bank and their greed.
|
| 04/06/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
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Web |
|
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This is my third complaint and everytime I get a pasted response along with new information. The new information is I opted out of debt card protection but " I '' did not opt out for ACH debt protection. That is dishonest business practice if I ever. They keep trying to sell me things I do not want. The person on the phone did not offer to give me {$19.00} of my own money back, I had to basically tell her I was going to walk away from doing business with BBVA Compass to get her to over turn the fees. again check each statement they basically telling my story for me and XXXX, XXXX. But adding they are not going to give me my money back. So I need to know who I need to get with to get my money back and help other people at this den of thieves.
|
| 09/19/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
I have looked through my paperwork that I have kept. XXXX Compass Bank is asking me to pay {$1500.00} dollars remaining on the loan after they had sold the car along with {$1700.00} dollars. Repossessions Fee. I made a few phone calls and Compass bank had canceled the auto GAP policy and also the XXXX XXXX extended warranty and kept the money from that. The XXXX XXXX extended warranty cost {$2500.00} dollars and the GAP policy was {$350.00} dollars totaling {$2900.00} dollars yet they expect me to pay them {$3300.00} that just does n't add up I do not owe that amount. If I do the math and minus {$2900.00} dollars from {$3300.00} that would be {$420.00} dollars. As to why they are attempting to ask for more money than is owed just boggles me.
|
| 04/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have Checking and savings account with BBVA.
My salary comes into checking account.
BBVA seems to be in this world just to make money out of customers-they have ACH with {$3.00} per ACH. My XXXX XXXX and XXXX XXXX doesn't take any charges for ACH.
Then i decided to use their free XXXX XXXX service ... i could do two transactions ... BBVA has made them really difficult - putting limit on them ... 3rd one they blocked it. On XXXX and XXXX XX/XX/2020 - i tried calling them ... unnecessary transfers from here to there etc ... even after that more than 1 hour of wait ... .calls getting dropped ... they are stating that we are short of staff ... so why you are blocking the XXXX transactions and then asking the customers to call you back.
|
| 02/14/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I applied with BBVA Compass for a checking account. There was a promotion involved that if I direct deposited {$300.00} or more into the account within 60 days I would receive a {$200.00} bonus. The bonus was due to be paid within 60 days of the account being opened. I opened the account in the beginning of XX/XX/XXXXand a {$300.00} direct deposit from my employer was posted on XX/XX/XXXX. It's been almost 90 days since the direct deposit came through and over 90 from when the account was opened. I contacted BBVA twice after the 60 days was up and they said I would receive a call in 3-4 business days each time. I was told my account met all the requirements for the bonus, but I have not yet received the bonus or any follow up phone call.
|
| 05/09/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I was a customer of online Bank SIMPLE for quite some time. Recently, they changed partner banks to BBVA Compass . I thought transferring to the new partner bank, via SIMPLE 's web site would go smoothly as I was already an existing customer. However, there was a technical issue, which they REFUSED to disclose, which prevented my transition to BBVA Compass.
SIMPLE instructed me to close my account with the old partner bank and when it was fully closed, to go online and open a new account, which would be with BBVA Compass.
I did that two weeks ago and never heard a thing from SIMPLE, o nly to call them today to find out that they can not open my account, And, refuse to give a valid reason, other than, " it is a technical issue. ''
|
| 04/18/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I am having a problem with simple bank and there where fraudulent Activity from XXXX in my Account there was a complaint Filled for this before and yesterday XXXX XXXX XXXX Simple Closed My Cheecking Account for no Valid Respond. And I spoke to Simple Support team and the Agents wo n't talk to me or Provide me any Informal about my account why it was blocked and closed this is Illegal and what this bank is doing its Againts Customers Policy its not my fault there is fraud Activity and what the bank is doing is discriminating me Please Helo ... And I get XXXX XXXX Benifits on this account it 's not fair what this bank has done to me I want for simple to returned all my ACH Checks back to my Payer or Sender please help.
|
| 01/02/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I applied for the BBVA Compass XXXX XXXX Credit Card. In the offer advertising mail sent to me it said 13 MONTHS SAME AS CASH. I entered the offer code online and I was approved. I received the card card. I did a purchase of {$550.00} on XX/XX/17. I just received the three page credit card statement today. NO WHERE on these three pages is notated the 13 month same as cash offer. On this day, over the past 5 hours I have called the company 's toll free phone number. Twice it asked me to leave a call back number, which I did but there was never a call back even 5 hours later. Many times I have called and a machine simply says, " Please try back latter. '' I have no way of getting this company to correct this if they will not contact me.
|
| 06/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Dear Consumer Financial Protection Bureau, CFPB : I DO NOT OWE BBVA BANK NOR XXXX XXXX XXXX XXXX. BBVA BANK IS IN VIOLATION OF 15 USC 1692e ( FAIR DEBT AND COLLECTION ACT ), VIOLATED REGULATION E ( PLEASE READ ), AND COMPROMISED MY PRIVATE AND PRIVILEGED IDENTIFIERS.
( 1 ) REQUESTING RE-REVERSAL OF PERMANENT CREDIT ( XXXX ) FOR {$58.00} ; THUS, CREDITING THE BBVA CHECKING ACCOUNT {$58.00}.
( 2 ) REQUESTING BBVA REMOVE THE EXTENDED OVERDRAFT SERVICE FEE CHARGE OF {$23.00}.
( 3 ) DEMANDING REFUND OF {$6.00} WITH ACCRUING INTEREST ENDORSED TO XXXX XXXX XXXX. WITH CLOSURE OF BBVA CHECKING AND SAVINGS ACCOUNT IN GOOD STANDING AND REMOVAL FROM ANY DEBT COLLECTORS.
Sincerely and Respectfully, XXXX XXXX XXXX XXXX : XXXX Email : XXXX XXXX
|
| 01/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
We submitted three individual checks for deposit by mail in the total amount of {$9100.00}. The bank, Simple Bank aka BBVA Compass Bank, notified us that they were unable to deposit the checks on XX/XX/19 and stated that we would be sent the checks, along with a statement explaining why they couldn't be deposited.
The checks were paid to us from the State of California for XXXX XXXX, so we were surprised that there was even an issue with the checks.
We have yet to receive the checks and the bank is claiming to not know where they are and are refusing to do anything about it until the checks show up somewhere.
We have tried numerous times to get any news from the bank but they have repeatedly been stonewalled and given no info.
|
| 01/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification.
On XX/XX/2020, XXXX XXXX add a hard inquiry on my credit reports.
On XX/XX/2020, XXXX XXXX add a hard inquiry on my credit reports.
On XX/XX/2020, XXXX/BBVA USA add a hard inquiry on my credit reports.
But companies did not provide the following proof : Permissible Purpose My written authori zation Proof that I personally initiated these inquiries. To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
|
| 06/01/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
A few years ago, I opened an account with BBVA Online. However, the documents they requested did not get to them on time so they closed my account and locked online access.
A month ago I opened a new BBVA account. This last month I had nothing but issues with customer service and online support in getting my online access profile unlocked.
I have spoken with countless employees and no one is able to help me - one even suggested that I fax in my id, ssn card, and other personal documents to BBVA - which I have done. Still, I have not received a solution with this.
The last call I made, I was on the phone for an hour - and I was purposely disconnected.
All I know is that someone in BBVA had locked my profile from a few years ago.
|
| 07/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Submitted online application to XXXX for small business checking on Monday XX/XX/2020, with all necessary documents including federal EIN. Crickets. Not a single email after the initial receipt. Friday I logged in again, looked for some sort of contact info, found none ( which is super sketchy ), and was prompted by the website to take a " survey '' to which I responded it was sketchy not to give a solid estimate of application turnaround or a way of contacting them about the application. Immediately after submitting the survey, I received an email saying " we are reviewing your application. '' A couple hours later, application rejected, with no explanation or offer to provide explanation. Very obviously due to my critical review.
|
| 08/08/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I have checked my account again with BBVA and they show charging me a {$38.00} NSF fee for a check that they have as " paid item check '' when if fact the check DID clear. There was enough money to cover it - according to what I see on MY online banking. I do not understand how they continue to get away with this. I doubt I am the only customer having this issue with them. If I see a balance of {$380.00} and THEY clear a check for {$350.00} - I STILL have a balance of {$39.00} then how in the XXXX can they continue to charge me a {$38.00} NSF for that check - they say did not clear but it obviously did!!! What is going on? How unethical do you have to prove a bank is before someone steps up and does something? Like XXXX XXXX ....?
|
| 04/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
Hello, On XX/XX/XXXX, I messaged BBVA to inquire about a credit limit increase. I thought there was a certain amount of time before a new customer is eligible for an increase and didnt want to waste a hard pull by asking too soon.
Via messaging they told me I could ask anytime, theres no time to wait. It would be hard pull etc. thats fine. I knew I wouldnt be denied based on credit worthiness.
So, I took the hard pull and applied and I was denied based solely on the fact that I asked too soon! Length of time accounts have been established.
I asked why I was lied to and basically I was told too bad. It should be illegal to lie to people and have them take a hard pull and deny them based on something you said was a non factor.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
Servicemember |
|
The company i'm filing a complaint for is BBVA USA. On XX/XX/XXXX they transferred all customers from a now shut down bank called Simple into their service. The transition failed and now many thousands or more customers are struggling to try to get access to their accounts and to their money. BBVA USA customer service has been terrible or non-existent. They consistently hang up on customers when they tried to call and get the transition issue resolved. Their website has countless errors when customers try to enroll online or in their mobile app. They locked almost everyone out of even being able to try to login. This needs to be looked into so all these people can have access to their money and banking again. It is unacceptable.
|
| 03/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Was not notified of investigation status or results
|
|
Web |
Older American |
|
I call the BBVA fraud department to inquire about my debit card not working. After verifying my Identity, I was told my accounts are frozen.
This action is based on a report received on XXXX XX/XX/2021. They were coping my accounts. When inquired what report was and sent to them by who, they were unable to provide this information. I call CFPD and they said I have 15 days to reply to this matter.
But no one can tell me anything about the report and or what negative items it contains.
I have a large sum of XXXX in Savings and about XXXX in checking. I was told by the fraud that they were closing my accounts. I work with The XXXX XXXX and, I have filed a police report concerning ID theft of my identity. That report is attached.
|
| 08/08/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Dear CPFB, Please reference : Complaint # XXXX ( Submitted XX/XX/XXXX ; Closed, XX/XX/XXXX ) SIMPLE Bank offered {$100.00} compensation in closed complaint on XX/XX/XXXX, but no compensation has been received by XX/XX/XXXX. I feel that 30 Days after complaint was closed was sufficient time to send the {$100.00} compensation that was promised. However, in the closed complaint, they did not specify a date as to when they would send the {$100.00} compensation. From SIMPLE in the closed compliant : To acknowledge the issues that you faced and to show our appreciation to you for the time you were a customer with Simple, Compass will be sending you a gift card in the amount of {$100.00} to the address that was listed on your account.
|
| 01/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
This is a complaint against BBVA USA credit card account XXXX. I contacted BBVA today @ XXXX requesting for the overpayment of {$2400.00} on my credit card account to be credited to my checking account which was also with BBVA. My call was transferred to the fraud department treating me like a criminal. I spoke with XXXX who told me I have to wait for the credit card cycle to end which would be on XX/XX/XXXX and they can release the funds to my checking account. BBVA is illegally holding the funds for two weeks when I did not owe anything on the credit card. I should not have to wait two weeks when it took BBVA a minute to debit my account. I ask for supervisor and I was told a supervisor named XXXX will call me but never did.
|
| 06/08/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
XXXX XXXX 2017 there was two trial deposits from SIMPLE to link my accounts together so I can do a transfer from my external account SIMPLE ( which is still handle by the same bank ) to pay the overdrawn amount of {$9.00}. My external account SIMPLE is partnered with BBVA Compass Bank ( which is the same bank I am having an issue with that handles my other BBVA Compass Bank checking account. ) The trial deposits were sent from SIMPLE and when they attempted to get the trial deposits back on XXXX XXXX 2017 that is when BBVA Compass Bank that holds my other checking account charged me a NSF fee. The whole purpose was to make a transfer to pay the overdrawn {$9.00}. The trial deposits amounts {$0.00} & {$0.00}, NSF Fee {$38.00}.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On Saturday, XX/XX/XXXX - my accounts formerly owned by Simple, were rolled over to BBVA USA as part of an acquisition/merger. BBVA completely botched the rollover ; my accounts have been unavailable to me for over 24hrs. I can still make ATM / Debit withdrawals, but have no visibility on balance, transactions, or ability to deposit checks or funds. Their customer service department has been overwhelmed by customers similarly left adrift - and I have been hung up on multiple times by their customer service reps.
My funds are effectively being held hostage by a company that seems to have no interest in assisting its new customers. Stay away from BBVA, I intend to close my account as soon as I have access to my funds again.
|
| 07/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
On XX/XX/30 I applied for a checking account online at Simple.com and was given the following message, " We're sorry to let you know that your Simple application was not approved. For security purposes, we can't tell you the specific reason. '' I called their customer support at XXXX to inquire, but was told again that no reason can be given. I asked about my rights to dispute incorrect information and to be provided a reason for denial per the FCRA, but was again told no information would be provided. I was unable to re-review my application for any potential mistakes and was not given any information on what potential reports were pulled in making the decision for denial. I feel that my rights per the FCRA were violated.
|
| 05/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have not received confirmation not certified testimony that your offices complied with the FCRA and all its mandated rules when it comes to reporting accurately. Therefore, you are to present to me with a certificate in testimony that the fraudulent inquiries present in Exhibit C are in fact compliant and not subterfuge? ( Copied from AFFIDAVIT** ) All items listed in Exhibit B are fraudulent, invalid, inaccurate, not timely, and carry no documented evidence of their existence.To the least, they have not be authenticated as per my requirements as you are damaging my character, creditworthiness and well-being by falsely stating those fraudulent non-compliant unverifiable inquiries on my report. ( Copied from AFFIDAVIT** )
|
| 10/11/2016 |
Yes |
|
|
|
Web |
|
|
I would like to file a complaint against BBVA Compass Bank for taking an application that was never going to be approved based on a policy that they do n't disclose when taking applications for credit cards. I applied for a credit card when I already had 1 and the limit is only 1 but I did n't find out at the time the application was taken and was not told they only allow their customers to have 1 card. The person taking my application did not inform me and knew at the time I had one but proceeded to process it knowing I was not going to be approved. I fee that I should have been informed of the policy at the time of the application so that I would not have wasted my time or a pull on my credit. I think that is deceptive.
|
| 12/06/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
Ive gotten charged by BBVA compass for NSF fees, they constantly charged me for a transaction debiting the money from my account and then recharging it again once pending wait is over.
Overall for the month of XX/XX/XXXXXX/XX/2020 theyve charged me {$480.00} for nsf fees, last month XXXX in total of {$560.00}, in XXXX XXXX total of {$120.00}, and in total {$540.00} in nsf returned items charged.
Thats in total of nearly {$1500.00} theyve taken from me.
Its not okay especially during this pandemic, I get paid and Im left with nothing but some more over draft fees. I dont know what else to do Ive called them to resolve the issue and they wont provide me any assistance. Its been happening a lot lately and its draining me
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Simple was closed by BBVA. They transitioned over XX/XX/XXXX. Beginning that XXXX morning I have been unable to access my account or funds. My card is getting declined intermittently. Have tried calling multiple times with no luck getting help. I think I am up to like 20 or 30 times calling now. They claim there is technical issues with the call center but one time I called in and got someone. They could clearly hear me and I made no mention of Simple. I said I just needed help since my debit card would not work. They said they would be happy to help and then when I said it was tied to the Simple transition they said Oh and then it clicked dead. Looking online I am not isolated in my issues but this is getting insane.
|
| 06/29/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
For our business, my wife XXXX and I opened a line of credit with BBVA and have accumulated {$69000.00} in principal. The bank has sent notice stating the following, ... your loan will mature on the date noted below. For your convenience you may mail your final payment to BBVA USA address above. The amount due is {$71000.00} which we can not possibly afford to pay. When my wife discussed the issue at the branch, she was told she would need to re-apply for a new line of credit at a higher interest rate ( current is an outrageous 9 % ). Further, when she mentioned that she was never told about this loan maturity issue, the branch agent feigned surprise. If this is not predatory lending, I dont know what is. Please help.
|
| 12/26/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
ATM card stolen XXXX XXXX. : XXXX. Bank refusing to provide restitution. Bank will receive ongoing filings on here if they continue to avoid rules. I have lost my engagement, nearly lost my apartment 4 months ago, and my vacation I invested funds in I can not recover over this. Beyond angry and will attempt resolution w/ branch in person if necessary. Litigation imminent. Bank has no response to the issue. Bank is saying we know the rules and we do n't like them because they are n't in our favor, so we 'll just go ahead and keep the funds while asking for additional documentation, stalling, lying, passing the issue from department to department and jerking me around because bank security measures failed. Unacceptable.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
As of XX/XX/21 when BBVA shut down Simple Bank I have had XXXX visibility on my funds and can not access them online whatsoever. They have shut down their customer service line - despite what they claim on their XXXX page. They claim their lines are open for extended hours but when you call in you get a recording saying they're not available and to call back later. There has been no official statement and other users have shown that what they have claimed on XXXX is false. Automatic bill pays are not processing, our routing numbers have changed, there is no guarantee our direct deposits will process, our debit cards have started declining, the list goes on. People are unable to pay their bills and access their money.
|
| 04/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
Please refer to case number XXXX for detailed explanation.
BBVA 's claim : A request was emailed to branch personnel on XX/XX/2020 for the following supporting documentation : copy of Driver 's License and Social Security Card.
According to branch personnel, they contacted you and requested the documentation on XX/XX/2020 ( This never happened ) Above statement from BBVA claims that it has fulfilled its part as a financial institution. However upon making numerous calls to both BBVA card service and the branch that I submitted application, none of them mentioned about submitting my DL and SSN prior to my call to XXXX XXXX on XXXX.
I logged all my call history between myself and BBVA to keep the track of process.
|
| 08/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
on XX/XX/XXXX there was a pending transaction that caused my account to run negative by a few dollars so I had a deposit made in the amount of {$50.00} to cover any potential overdrafting once the transactions finalized the bank went ahead and charge me a fee of {$38.00} and on that same day manipulated a transaction that was pending for approximately {$20.00} to post at a later date which resulted in a second fee of {$38.00}. I have spoken with two or three different Representatives that have refused to do the right thing and credit my account and now I am negative 50 plus dollars instead of being positive {$24.00}. I have since threatened to cancel my account which I'm in the process of looking for another account.
|
| 07/06/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I was recently charged an overdraft fee on my BBVA Compass account of XXXX, but no where on my bank online did it show that I went negative. If the bank is going to charge an overdraft fee, then there should be transparency and the bank should, at the very least, show me where I went negative. Instead, my balance never reaches a negative balance on my bank online. I feel that the method of accounting that this bank is using is meant to take advantage of consumers because people are being overcharged non-sufficient funds when their accounts never reach a negative balance on their bank online. If the banks are going to be charging overdraft fees, then they should, at the very least, show you why they charged you a fee.
|
| 12/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
After several disputes with BBVA Compass and bureaus, finally it was clear there was a late paytment that became a charge off. I paid this late paytment as soon I found out and tried to clarify if there was mine. BBVA provided the requested information, and there was a late paytment that I found out too late, but it was paid in full.
For some reason, XXXX and XXXX are showing a 'remark' or 'comment' where you can read settle less that full balance or paid for less than full balance.
In previous disputes with XXXX and XXXX it is clear it was paid in full, and BBVA Compass confirmed time ago by phone, they sent this comment by error, and they sent againg the information assuring it was paid in full after charge off.
|
| 11/07/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American |
|
I opened a new checking account with BBVA Compass Bank and took out a personal unsecured loan for {$4000.00} at the same time. The bank was offering a promotional incentive of {$150.00} when taking the loan offer plus a ACH deposit into the checking account Since I receive Social Security monthly as a ACH deposit into a bank account of my choice.
On XX/XX/XXXX I received {$50.00} for the monthly ACH deposit into the checking account. However, the loan which was to pay {$100.00} for taking out the loan at the same time as the checking account has not yet been deposited into the checking account as of XX/XX/062018.
I spoke with a manager who said she would look into it. There has been no action taken on this matter.
|
| 01/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I opened a checking account that had an online promotional bonus of {$100.00} if I met the following 2 requirements : 1 ) Minimum {$25.00} deposit ( completed XX/XX/XXXX ) 2 ) Pay a utility bill of at least {$25.00} ( XXXX & XXXX XXXX paid XX/XX/XXXX ) Customer service representative XXXX XXXX messaged me XX/XX/XXXX through the BBVA account that I would receive the {$100.00} account bonus within 90 days from XX/XX/XXXX. This has not happened.
On XX/XX/XXXX, customer service representative XXXX sent me a message through the BBVA account that I had opened the account in a branch location, not online, so I'm not eligible for the promotional bonus. This is utterly false ; I've never even been in a BBVA branch office.
|
| 01/16/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Called the bank 's customer service on XX/XX/2017 and confirm eligibility for the {$200.00} new account promotion. I opened this account that same day with the {$25.00} requirement and met the other requirement of having {$300.00} direct deposit on XX/XX/XXXX. The promotion stated the following " The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above ''. It has been over 60 days.
I have called multiple times and messaged the bank on my online account. Never received a reply on the online messenger and kept getting transferred when calling because none of the representatives could give me a clear answer or solution about this issue.
|
| 02/04/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I had a account with Simple.com bank and opened a protected goal account with them. I closed the account in XX/XX/XXXX.
I received a interested earned 1099-INT statement for them in XX/XX/XXXX. To confirm the interest amount, I wanted to check my statements.When I went online there was no statements for this account.
There is no direct call number on their website. I send email to support mail box and there is no reply for 7 days.
I called BBVA bank from whom I got the 1099-INT statement. They transferred me to Simple call center and then after 1 hr waiting they send me some statement which was XXXX and not complete.
As per that statement interest payment is not tallying and also balances are not tallying.
|
| 06/30/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I opened a checking and savings account with the BBVA Compass Bank at the XXXX, Arizona branch on XXXX XX/XX/2020.
This account was opened on a bank promotion which said {$100.00} checking account bonus and {$50.00} savings account bonus, upon opening the account within the given time frame and making qualified direct deposit.
I completed these requirements within the stipulated time which was validated by bank officials through telephone conversation on XXXX XX/XX/2020.
I was supposed to get my money by 1st week of XXXX but it was not credited.
So on XXXX XX/XX/2020, I filed a compliant with the bank to escalate the issue but till date they keep procrastinating it by telling that they are still working on it.
|
| 11/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XX/XX/2020 I accidentally bover paid my credit card with BBVA Compass. Once realized I had over paid I called them. It was before the end of XXXX. Because I had doubled my payment, account was frozen and I had to speak to the fraud department. I was advised the hold would be removed & a check would be sent to me.
XX/XX/XXXX called again, was advised overage check had not been requested. It would take up to 10 business days for me to receive the check.
I've called every week since than. I advised BBVA no check.
So today I was advised that at XXXX EST they would file an escalation for me. I tried to explain to various people, I've received mail today. It will do no good to wait for XXXX. I just my money back.
|
| 03/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Bbva has for the second time erroneously charged my account for NSF FEES. On XXXX my account balance was XXXX I withdrew XXXX afterwards my valence then said I was overdrawn XXXX. That was the last time I used my card. When they processed all of my pending charges. They processed the XXXX first resulting in a XXXX charge for 5 transactions that were from previous days. I spoke with a customer service representative XXXX rep number was XXXX or XXXX Who said he had located the errors and who also stated I was correct.he said he would reverse two of them as a courtesy. This is not acceptable this is intention on the banks behalf to collect fees. I want all the erroneous nsf fees reversed and credited to my account
|
| 08/22/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
On XX/XX/XXXX, Simple closed my account with them without giving a reason. Since then I have had many many contacts with them in an attempt to get them to refund the almost {$300.00} remaining. They first stonewalled, then " sent a check '', which was undelivered ( and refuse to tell me the address they sent it to ) and returned to them, then they again went silent for 12 days before telling me that they are stopping payment on the check ( which THEY HAVE ) and reissuing a new one. Again, this has been ongoing for 90 days now. I previously filed a complaint, and they responded that I may have been the victim of fraud. When I contacted them about this, they did n't know anything, and again refused to talk to me.
|
| 12/29/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
On XX/XX/2016 I was the victim of a phone hack ( which i didnt realize until about a month later ). Funds from my XXXX account were transferred to my Simple Bank account and then transferred to someone in XXXX using my XXXX app. there were XXXX transactions - XXXX for XXXX and XXXX for XXXX. There was XXXX additional transfer for XXXX from my XXXX card that was researched once i filed the dispute and found to be fraud and was reversed. I have been asking Simple to refund the fraud charges and they have said because they fall into a natural occurance, because one other time i used the XXXX app to pay a friend, they are not showing that it is fraud. I do not know anyone in XXXX. I have no cause to send them XXXX.
|
| 10/24/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I have had a " Build to order '' checking account at Compass Bank for over six years.
I started getting fees late last year while I was between jobs. My auto deposits stopped while I was looking for work. In late XXXX of 2015 I started working again and the auto deposits started. I increased the amount of the deposits to {$270.00} per semimonthly pay period. This total {$550.00} per month in auto deposits.
I have called and asked the bank what these charges are for and they say that the individual deposits have to total more than {$300.00} per semi monthly period. Aggregating the deposits monthly is not allowed ( this is an unannounced change ) and it is costing me {$10.00} per month where it did n't before.
|
| 11/02/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I am a victim of XXXX XXXX. My Bank Institution, XXXX, was not able to be contacted because they also suffered from the hurricane as well. During the hurricane I was not able to reach my account online or call them to be able to manage my account well. I have tried since they opened back up to fix the problems. I contacted the corporate XXXX number, my local bank office and written an email to my personal banker. They have not reached back out to me to help me with my overdraft fees that accumulated due to the lack of service during the hurricane. I have attached the email I sent to my personal banker as a last attempt to plea for assistance. Please read the email as it explains my situation in further depth.
|
| 08/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
On XX/XX/XXXX and XX/XX/XXXX Compass Bankcard pulled my credit report without my authorization. My credit card account was also closed on XX/XX/XXXX due to inactivity. However, I used my card on XX/XX/XXXX prior to it being closed. I called the bank to address this discrepancy. Since it was less than a 30 day gap and because it was their error they would reactivate my account by XX/XX/XXXX and a replacement credit card would be issued because my card expired on XXXX/XXXX/XXXX. In this conversation I specifically asked how my credit report would be affected. They stated that my credit would not be affected in any way. I was told that everything on my account would remain the same with the original open date.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
BBVA has had website technical issues for 5 days now. I am a Simple customer who needed to transfer to BBVA since Simple closed down. I activated my account with BBVA, I tried to log in after doing so and the website says that my login was unsuccessful. I tried to reset my password ( even tho I know my credentials are correct ) and the website then says there was an error. I can not view my balance, transfer money, deposit a check or anything because I can not get into my account. I tried calling the BBVAS customer service and the call just keeps getting disconnected randomly. I tried calling a local branch but bc I am a Simple customer, they are not able to transfer any money for me like I need them to.
|
| 07/27/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I opened a new account with BBVA. I received my new account/TISA disclosure when I opened the account. Approximately two weeks later I went to process an external transfer and noticed I would be charged a {$3.00} fee. I reviewed by TISA that was provided at the time I opened by account and it DID NOT disclosure this fee. By not knowing this at the time of opening my account, the Bank did not provide me sufficient information to assess my desire to continue with opening the account. This is unfair ( mis-leading ) and a deceptive practice to get people to open their account and then BANG charge them fees to access or move their money out of the Bank without proper disclosing it when the account WAS OPENED.
|
| 12/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I had sent out dispute letters regarding accounts on XXXX XXXX, XXXX to fix the inaccurate information on my credit report.
1. Late payments were added to one of the closed accounts which the account was closed on XX/XX/XXXX.
2. The Date of Last Activity on all 3 credit bureaus are reported differently on a closed account.
XXXX reports : XX/XX/XXXX XXXX reports : XX/XX/XXXX XXXX reports : XX/XX/XXXX 3. The Date of Last Activity on all 3 credit bureaus are reported differently on a closed account.
XXXX reports : XX/XX/XXXX XXXX reports : XX/XX/XXXX XXXX reports : XX/XX/XXXX 4. The Date of Last Activity of the account is reported differently.
XXXX reports : XX/XX/XXXX XXXX reports : XX/XX/XXXX
|
| 02/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
BBVA/Compass Bank continually reports on all three credit bureaus that I am late or unknown data or " charged off '' on an account that has originally been charged off for almost two years. # XXXX The reporting and status information is never 100 % correct, yet they refuse to remove the account from my credit reports. Furthermore they never list the full account number that I previously listed, so as to confuse me and make disputing the inaccuracies very difficult.
Furthermore this account has recently been sold/transferred to XXXX XXXX # XXXX and should have a {$0.00} amount as such. Also since the account is closed with a {$0.00} amount it should be removed from my three credit reports immediately.
|
| 02/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
BBVA/Compass Bank continually reports on all three credit bureaus that I am late or unknown data or " charged off '' on an account that has originally been charged off for almost two years. # XXXX The reporting and status information is never 100 % correct, yet they refuse to remove the account from my credit reports. Furthermore they never list the full account number that I previously listed, so as to confuse me and make disputing the inaccuracies very difficult.
Furthermore this account has recently been sold/transferred to XXXX XXXX # XXXX and should have a {$0.00} amount as such. Also since the account is closed with a {$0.00} amount it should be removed from my three credit reports immediately.
|
| 12/10/2015 |
Yes |
|
|
|
Web |
Older American |
|
BBVA Compass is not honoring its credit card contract with me, regarding points given for purchases or any ability on my part to modify my point selection. Due to an IT problem, the credit card website is totally ineffective. I have called them repeatedly, written emails, complained at the local bank branch and spoken to a variety of supervisors, but no one seems able to correct this problem. The credit card is worthless to me if it is n't doing what it agreed to do. I should be able to change which purchases I make earn the most points, but I ca n't. I should be earning more points for certain purchases, but I am not. All purchases, regardless of my choices, earn XXXX point per dollar. This is faulty.
|
| 05/29/2015 |
Yes |
|
- Closing/Cancelling account
|
|
Web |
|
|
I called BBVA Compass Credit Card services to pay my credit card to XXXX and close my account. They informed me that they do not know how much I owe, and they can not calculate the accrued interest for me to pay it off. I was confused and asked how do I pay off my account and close my card, they said you can do that by phone. I said, I am on the phone, what do I need to pay this off? He continued to state he can not calculate the interest for me to pay the card completely to XXXX. So now I have a credit card I can not close nor pay off? Please Please help, I am poor and unemployed and this is scary situation that I have a Credit card that I can not pay off due to a company that gives me the run around.
|
| 05/08/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I was adding another checking account to my online credit card service in order to pay my bill. It is my husband 's which I am not on, however, they have a questionable verification process. Instead of other identifying information, email etc, they require you to enter the amount holders log in ID and password ( which I refused ) for their specific checking account that is NOT written on the same bank as the credit card. As a retail merchant, this is questionable behavior on the part of my credit card company. Well all have requirements in regards to credit card information theft, but this was asking for a personal checking account online log in information. I find it a very odd verification practice.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
We had a banking account with Simple, but it was shut down and our accounts were merged with BBVA Compass on XX/XX/2021. We tried to activate our new account with BBVA Compass so we could have access to our account and money, but we have been completely locked out. I have tried to call their customer support line, the one they said would be open on XX/XX/2021 ( Reference : XXXX : XXXX ), and every time I call the person on the other end pretends they can not hear me and hangs up. It has been over 24 hours since we have had any access to our money, and BBVA has not contacted me or offered any solution that would actually fix the problem - despite the fact that I have tried repeatedly to contact them.
|
| 02/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
BBVA bank were supposed to submit a claim after my debit card number was stolen off of XXXX by XXXX employees. I submitted the claim on XX/XX/2020, and the rep told me he turned my debit card off permanently so no one could use it again and he claimed he ordered me a new card. A month went by and I called back to find out why I was still seeing charges to the old card, and why my account was negative, it was because they never Actually submitted the claim and instead ignored my claim and told their boss that they did not turn it in because they needed to update my address- which was a lie, they thought I forgot and tried to sabatoge my account, stole my closed card, and tried steal my claim from me.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I was a customer for simple bank, which recently transitioned to BBVA. The process was supposed to be seamless, and it's been anything but that. All my funds are locked now after following the process that BBVA told customers to follow. Their XXXX account said they fixed the issue but everyone is still locked out. Calling the support number provided only results in being disconnected. I keep trying and it either disconnects immediately or when I get through to a support person they pretend to not hear me and then hang up. You can see online XXXX XXXX XXXX XXXX XXXX how poorly this transition has gone. All the bank customers are locked out with no help and no access to their money. Please help us!
|
| 07/08/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I obtained a mortgage from a bank in XX/XX/XXXX. The property was foreclosed on for a significantly smaller amount compared to the market value in XX/XX/XXXX, thus inflating the debt owed. Unfortunately, this was due to unforeseen circumstances. I tired a number of times to give the property as a deed in lieu to the bank, however, was denied by the bank.
Recently I tried to correct the amount which has been closed since XX/XX/XXXX. The bank not only refused to give the XXXX any information but then changed the amount of money owed significantly despite the debt being a charge off.
This was done in retaliation to directly impact my credit score.
My credit score in turn dropped over 100 points.
|
| 03/24/2017 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
Yes I had an agreement with someone to purchase an item for XXXX. I sent that person the money for the item. After a week of him saying he will send the item, I do n't hear from him for a day or he ignores me. After a week, he says he needs more money before he will send what I paid for. He of course is refusing to refund the money. I filed a dispute with my bank and sent them the original proof for the agreement to send the item, and then another picture showing where he said he needs more money before sending. The dispute team for my bank refused to refund the money. On their website, it says in covered by Visa Zero Liabilty for fraud, however they will not agree that o deserve the money back.
|
| 09/09/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
Sub was repossessed XX/XX/XXXX when I was on unimployment XX/XX/XXXX I got a call from compass bank XXXX to satisfy the loan which was XXXX at the time so we negotiated for half that and XXXX dallers a month which I could not afford but I said ok she said make a few payments and they might right off the rest so after making a couple of payments my XXXX dollars a week of unemployment benefits I could not pay it they must have sold it to a company because when I went back to work XX/XX/XXXX I got a letter from my employer that I had to relinquish 25 % of my after tax income to the sun loan company and that I owed the. XXXX And some change I 'm at a lost for this please help my phone number is XXXX
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I am unable to access my account or money. Simple banking has transferred their accounts to BBVA. They would not allow people to transfer the accounts earlier. They only allowed this transition XX/XX/XXXX, conveniently a XXXX. Now trying to transfer the account results in a system error online. And attempting to contact them by phone results in our system is overloaded and automatically disconnects you. In this day and age this is ridiculous. I can't tell if this is outright fraud or a run on the bank 's money, but basically all Simple/BBVA customers are not able to access their money/accounts/or talk to a company representative. Please fine them, this is a huge class action waiting to happen.
|
| 04/02/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
Good afternoon, I was charged a late fee of {$27.00} on XXXX. As soon as I noticed this I began researching why the bank did not receive my payment. I sent the payment through my credit union 's online bill payment service. However, BBVA Compass was not set up with my credit union for electronic payments, so they mailed a check. I inadvertently typed the P.O. Box incorrectly in the bill payment service. So BBVA Compass never received my payment, though it was mailed well in advance. As a result, I requested a refund of the late fee from BBVA Compass and they refused. I have always paid this account on time. I paid the late payment and the next month 's payment yesterday.
Thanks, XXXX XXXX
|
| 05/19/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
The call was on XX/XX/21. The call ended at approximately XXXX EDT. The call was made to BBVA customer service at XXXX. I was trying to get my account setup as it was transferred over from Simple ( their subsidiary ) to the parent BBVA. The customer service representative was not helpful and she asked for my password to the account which constitutes fraud. I did not give her my password but she does have all of my other information. Once I asked to speak to her supervisor she became even more hostile and hung up on me. No issues were resolved. Now I do not feel that my personal information is secure and with to close all the accounts and have all my personal information removed from BBVA.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021, customers who used Simple as their bank ( backed by BBVA USA XXXX had their accounts migrated to XXXX. The conversion has been a complete trainwreck, with thousands of people being locked out from being able to create new login information and/or accessing their accounts. In my case, my account is locked after following instructions XXXX laid out via their official XXXX. Their password resent protocol does not work. And customer service isn't available until XXXX. They've had over a year to plan this conversion out, and it has been a massive failure on all fronts. Big bank bureaucratic XXXX like this is exactly why people like myself signed up for Simple in the first place.
|
| 08/02/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
I transferred $ XXXX into a online bank called BBVA Compass, because they promised me a rate of 1.10 %, after three months they knocked down my interest rate to .4 %, which I feel like was a scam to get my money into their account. So I called to transfer my money out and close my account. They told me I can not wire that much out of my account at one shot, the most I can transfer out is $ XXXX at a time and they charge a fee each time. They said I can go to a branch to get a bank check but they have no branches in NJ. They had no problem accepting my $ XXXX in one shot but now have a problem with me transferring it out. This bank sounds like a scam and I am very scared, Please help!!!
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On Saturday XX/XX/XXXX, BBVA attempted to transition my Simple Banking account into a BBVA mobile banking account. This had been announced for months and was assured through emails that all banking information would remain the same, I would just need to create a new login. Since the transition I have not been able to login to view any account information, nor use my debit card, or have any access to my funds. BBVA stated they would open up customer service on today, Sunday, XX/XX/XXXX to help deal with the transition. Every time I call in to the customer care line, the call is either disconnected or the customer care representative acts like they can not hear me and promptly hangs up.
|
| 06/12/2015 |
Yes |
|
|
|
Web |
|
|
BBVA Compass XXXX XXXX XXXX XXXX XXXX XXXX Card and its special XXXX Rewards feature during XXXX Finals ( cardholders can get up to XXXX the points for purchases made during the Finals ) has led BBVA to suspend purchasing on my and numerous other consumers credit cards due to " security concerns '' when BBVA fully well knows people are trying to use their credit cards to cash in a bank promotion that the Bank is not fulfulling. I have tried contacting BBVA about this issue by email, phone, XXXX and XXXX. I have not gotten any answer other than that someone will call be back. As this is a time sensitive promotion, I need specifics or I will consider this fraud by deceptive advertising.
|
| 04/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
Older American |
|
I feel I was discriminated against, as this company BBVA denied my credit card request based on false information.
1. BBVA ran my credit score it was = XXXX XXXX. BBVA said I had serious delinquency ... wrong, as I have one " old '' late payment 3. BBVA said I had too many inquiries ... wrong, as I have two " hard '' inquiries.
4. BBVA said, my bank card balances are too high ... the report showed 17 % use Note : I have 5 credit card accounts, all have an exceptional payment history 6th account is a car loan, XXXX of the way paid, never missed a payment 5. It looks like this Alabama based credit card company don't want to grant credit to an educated XXXX man.
Thank you, XXXX XXXX
|
| 06/22/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I spoke with XXXX XXXX at BBVA compass in XXXX, Fl. About a home equity loan. I told XXXX XXXX specifically in the presence of my wife, XXXX XXXX, that I did not wish for a credit report to be run until I decided to apply for the loan. XXXX XXXX assured me no credit report would be run until I was ready. I arrived home today, XXXX XXXX, 2017 to find in the mail two credit reports had been run. When I called XXXX XXXX she matter of factly stated that credit reports are run when she submits inquiries about loans. I thought consumers had the right to be protected from this practice when they specifically requested it not be done. Please respond to me at XXXX With high regards. XXXX XXXX
|
| 03/11/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have a mortgage with BBVA Compass Bank. My insurance agent regularly bills Compass Bank at the end of each year. Compass Bank is then to pay out of my escrow funds. On XX/XX/2016, Compass Bank debited {$1000.00} for my insurance policy for the XX/XX/2016 year. They then claimed that they did not have evidence of my insurance. They then debited {$630.00} for their own insurance on XX/XX/2016 despite having records of the existing insurance. After resubmitting proof of this double charge, Compass Bank only refunded my account {$200.00} of the {$630.00} they charged for duplicate insurance.
I have tried to contact them only to be hung up on through their automated answering service.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a customer with Simple. BBVA took over and transitioned all customer accounts from Simple to BBVA on XX/XX/2021. I, along with countless others as evidenced on XXXX, am unable to access my bank account through BBVA. I have attempted to resolve this issue on their website and by contacting their customer support phone numbers. It appears they have purposely shut off their phones based on the automated message indicating they are experiencing an issue and then disconnecting all calls.
I am unclear why this transition was completed on a weekend and why they are purposefully preventing customers from contacting them to resolve the issues caused by this horrible transition plan.
|
| 03/20/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/XXXX, I applied online for a BBVA checking account under a {$200.00} cash bonus promotion that required the account be opened between XX/XX/XXXX and XX/XX/XXXX. Although BBVA did not open the account until XX/XX/XXXX, the bank told me I should be eligible for the promotion as I had applied during the promotional period. The promotion called for the {$200.00} bonus to be received within 60 days after the posting of a direct deposit of at least {$300.00} within 60 days of account opening. I satisfied the direct deposit requirement onXX/XX/XXXX. I have yet to see the bonus deposited to my account. I have reached out to the bank via secure e-mail and by phone to no avail.
|
| 12/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I tried to contact the bank first because somebody used the business card of our company to buy different items. As soon we noticed that some transactions happened in XXXX we went to the bank to block the debit card and to make a report.
A couple of days ago the bank responded that they think we made the transaction. I have enough notes that we were in XXXX during the incident and all the transaction says something about XXXX.
We want to resolve this issue because the amount is over {$3000.00} and we need the money to keep working. We just missed our sales monthly goal due to this incident because we did not had enough gas to keep driving and go to work with our employees.
|
| 01/30/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I did not authorize this {$2900.00} debt with this institution. I have filed and submitted documentation to the company at least 20 times, I knew nothing of the debt until it was charged off and I began to receive collection calls from the company. I notified each and every agent that called, that this account is not mine.
I have been a victim of Identity theft for almost 10 years. Over the past 10 years people have gone as far as getting cars, apartments, credit cards, bank accounts and utility services in my name. I have filed many police reports and done FTC Affidavits, many of the reports were filed with the city and county in which the fraudulent accounts were opened.
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
The transition from Simple bank to BBVA has been a complete nightmare. I literally can not believe this bank is allowed to be in business after the way they've handled their transition. I've been locked out of my online banking account for a week. The app apparently made up security answers for customers and when people try to answer them, they get locked out of their account. This is what happened to me and I've been on hold 3 hours a day for 4 days trying to get through to someone to get in my account. I'm just trying to close out my account and get away from this horrible bank as fast as I can. Keeping people from their accounts for this amount of time should be illegal.
|
| 01/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I filed a dispute over three ATM withdraws after my card was stolen. I filed a police report and provided it to the bank. The found that no error had occurred and denied my claim. The reason was I still had the card in my possession, but it wasnt, on their online claim form it asks when you noticed the card was missing, I noticed the next day and put that date down, they used this as the date it was stolen and not when I discovered it was missing. I filed an appeal, and the bank said that the police report I provided didnt change the decision by the bank. These charges were for {$200.00}, {$200.00} and {$830.00}. This money was stolen from me and should have been protected.
|
| 03/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/2018 I opened an account with BBVA Compass. In a weeks time, they allowed my account to be compromised, they froze it, i did not even HAVE my debit card yet when they did. They have still not let me get my money out. Even had to open a SECOND account and they still won't let me. I had to miss my father 's funeral due to them not giving me access to MY MONEY. I filed a fraud claim, I have continued to not be able to pay bills or pay for meds I have repeatedly been railroaded by every department in this bank. I have been discriminated the to my XXXX, refused STILL to allow me to get my money. im Broke, mad, and I want HELP. They also made a mortage I NEVER applied for
|
| 07/25/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Someone has opened an account with BBVA Comp ass bank in my name of witch i did Not authorize. i have made a police report and started credit monitoring. I do not have or ever had any account with XXXX . i called them on X/XX/17 and they said they would call me back, they did not. I got on a conference call with my XXXX XXXX XXXX XXXX XXXX and BBVA can celed the call, we tried calling back with no success. There was charges applied by whoever opened this account and i have received letters, bank statements, and even a ATM XXXX card in the mail. I am not responsible for these charges or this account, please help resolve this matter, Thank you, XXXX .
|
| 02/01/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I read XXXX review of most competitive checking accounts and decided to join Simple Bank. An issue arose when I tried to complete my application. Upon following up with Customer service, two separate employees let me know that Simple only offers accounts to U.S. Citizens.
I inquired more about this policy and a member of the customer relations team reached out and declined to provide more information. I am a non-U.S. citizen legal permanent resident of the United States. I have legally resided in the U.S. Since XX/XX/1999. I have never encountered such a policy with an American bank. Simple Bank never sent me a notice to officially deny my application to join their bank.
|
| 07/30/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Hi, We were first approved for a HELOC with BBVA Compass bank and then rejected inspite of having impeccable credit and spotless credit history because we are " not US citizens ''. We already have a XXXX mortgage on our home and have never been late, missed any payments in our life. We applied for a loan ( and declared that we were not US citizens from the beginning of our application ) of XXXX and were approved for XXXX. Then when we were about to close we received a denial letter and the Mortgage broker told us that we were denied because we are not US citizens. From our standpoint, this is discrimination by a bank claiming to be Equal Lender, based on country of origin.
|
| 07/21/2015 |
Yes |
|
|
|
Web |
|
|
BBVA Compass is scamming customers.
When a customer pays their credit card bill at the BBVA Compass website, here is what happens : The funds are IMMEDIATELY withdrawn from the customer 's checking account.
However, it takes 5 days to post to the credit card.
I often transfer {$5000.00} from my checking account to my credit card balance ( on the BBVA Compass website ), and this happens everytime.
Bottom line : they TAKE my money out of checking immediately, but withhold the payment to my credit card for 5 days. This is unfair to the consumer who now can not access the money from the checking account, but still does not have their balance cleared on the credit card.
|
| 11/29/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
BBVA Compass Bank always hold my transactions over the weekend and do not post my payments until Tuesday or Wednesday of the following week ... when they do that it cause my account to be negative and they charge me {$38.00} for each amount that they post to my account ... however the money was already paid out but they are holding my transactions ... they are trying to say they are paying these charges for me and they have to charge me all those fees ... this is not true because not any of the payments were returned NSF ... its a scam they do this on all my direct deposit of my payroll ... this has been happening bi-weekly since I opened this account in XX/XX/2018 2018
|
| 04/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Charged too much interest
|
|
Web |
|
|
I was charged interest in the latest billing cycle, even though I paid the full statement balance. This is my BBVA Compass credit card. I tried numerous times to contact the Customer Service. There is no Customer Service email address published on BBVA website. The advertised phone number XXXX does not connect to a live operator. They just say after several minutes of waiting that no operator is available, Good Bye! If I were able to discuss the issue with the customer service, I would not make this complaint. Please help.
I understand that no employees come to work these days, but they can answer the phones and assist customers from home. Or accept and answer emails.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple Bank ceased operations and transferred customers to BBVA USA on XX/XX/2021. Instructions were provided to activate new account and seemed pretty straightforward however when attempted, I was bombarded with error messages and told to call a customer service number. I tried calling the customer service number probably 20 times and each time I was connected with someone, they pretended that they could not hear me and said to call back. BVAA did not send out any emails regarding this but put out an apology tweet. It is now Sunday XX/XX/XXXX and I do not have access to managing my money because my account is locked and customer service is purposefully not helping.
|
| 12/30/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I recently deposited a check for final wages to from my employer and my financial institution-BBVA Compass- placed a hold on the funds. Due to the large amount, it was to be expected, and I had more than enough funds to cover my outstanding transactions. Unfortunately, my deposited check was returned, but instead of just reversing the hold, BBVA reversed the amount from my available balance. Ultimately, this resulted in twice the amount of my deposited check being withdrawn from my account. After numerous phone calls, I was left with, " The hold will drop off some time today. '' In the meantime, the bank has returned XXXX of my items and charged additional NSF fees.
|
| 11/29/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a victim of identity theft. The inquiries, which appears on my credit report from XXXX/XXXX dated XX/XX/XXXX, XXXX XXXX XXXX datedXX/XX/XXXX and COMPASS BANK dated XX/XX/XXXX does not relate to any transaction ( s ) that I have made. It is the result of identity theft. I received a copy of my credit report and discovered a hard inquiry from your company. I did authorizing this inquiry. I did not apply for any credit with your company and have not existing accounts. Please delete this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act.
I have contacted these companies individually and have not received any reply back.
|
| 01/03/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened BBVA money market account on XX/XX/XXXX from BBVA website, the opening advertisement says : With an account balance of $ XXXX, earn 2.50 % APY plus {$100.00} bonus opportunity. The requirement is : to open by XX/XX/XXXX and maintain balance of $ XXXX between XX/XX/XXXX and XX/XX/XXXX.
I have finished the requirement since XX/XX/XXXX. But I still haven't received the bonus yet. Try to contact BBVA several times, with no results. All the representatives tried to find excuses to postpone the bonus as promised.
I attached offer terms of the {$100.00} bonus when I opened the account, as well as my account balance history showing I have met the requirement.
|
| 03/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
I have been denied several checking accounts due to information that I believe to be related to identity theft on this report. When I requested a copy of the report on XX/XX/2019 I was told that i did not pass the authentication with the operator even though I supplied them with an address that I have resided at for over 4 years. I was then told to go online to print out a request then mail it in and that from the time they receive it to give an additional 15 days to receive the report. Due to the sensitivity of this issue potentially being an identity theft issue I feel as though this matter should have been escalated to prevent any further harm being done to me.
|
| 05/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XXXX XXXX I contacted bbva compass regarding a charge on my bank account for {$560.00} from XXXX XXXX. I disputed the amount because it was for a service I never received as the gym closed down abruptly and wouldnt refund my money. The bank sent me a letter on XX/XX/2020 stating that my dispute was complete and they were giving me my money back plus any overdraft fees associated with this purchase. I contacted them multiple times and could not get a straight answer on why I didnt get my money back. Ive called multiple times and waited on hold over an hour. I also sent emails requesting that they handle this but no one will respond. I want the money owed to me.
|
| 01/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I had a deposit of {$500.00} post on XX/XX/2020. I also had a debit in the amount of {$110.00} post on XX/XX/2020. I was charged a {$38.00} NSF fee on XX/XX/2020 for an item posted and cleared on XX/XX/2020. When I spoke to the CSR, I was advised the debit posted at XXXX XXXX and the credit posted XXXX XXXX. I finally utterly appalling that they would not order the credit first to avoid causing the overdraft charge, I have accounts with XXXX XXXX XXXX and a credit union and neither have allowed this to occur. If funds are deposited in the account the same business day that transactions are posted, THERE IS NO NSF FEE! I find this practice unfair and unethical.
|
| 02/10/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
My name is XXXX XXXX and I bank with BBVA Compass with account number- XXXX I was charged several NSF , overdraft fees, and extended over draft fees. These were charged to me due to XXXX transactions and the bank continued to let XXXX company try to take the money out twice and charged me XXXX NSF fees. All the fees include a {$38.00} NSF fee on XXXX for XXXX, XXXX NSF fee for XXXX XXXX for {$38.00} on XXXX and another NSF Fee for the same transaction but a retry with another {$38.00} fee on XXXX, along with XXXX extended overdraft fees on XXXX and XXXX. That ends up totaling {$160.00} which is alot, Please email me at XXXXXXXXXXXX with any questions thank you
|
| 06/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Hello BBVA, I called the wire dept today for some assistance on an ACH I initiated via BBVA online, dispute dept stated they work wires and ach. While getting assistance from a woman in wires today, they cold transferred me to frontline customer service, that was not nice.
The ach was to a linked external account, ending in XXXX for XXXX XXXX The transfer was made on XX/XX/21 iao {$250.00}, my external bank have yet to receive those funds. BBVA have advised that the ach has not bounced back and that there is nothing they can do. I beg to differ, where are my funds, has a trace been done, coaching needs to be given to the wire specialist for transferring me.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
Servicemember |
|
I previously banked online with Simple. On XX/XX/2021, Simple transitioned to BBVA. On that date, I was unable to establish online access due to a " system error '', as were a large number of other customers. I have called BBVA 's customer service 10 times as of this filing, and have been disconnected without making contact with a representative every time. I have not been the one to disconnect the call, the automated system at BBVA has hung up on me. There has been no direct communication from BBVA, any information regarding the transition issues that I have received has been from BBVA 's social media accounts, which are not directly addressing the problems.
|
| 05/30/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I lost my job and had been unemployed for past 6 months. I recently found a new job and also am expecting a refund check in the mail for total amount of money I am behind. I called BBVA a week or so ago and informed them of the situation and that I was told my check should be arriving by XX/XX/XXXX. I told them I would pay full balance past due then. The lady I spoke to said that was okay.
Today, BEFORE XX/XX/XXXX, they are telling me they will put my car into repossession unless I pay them immediately and as I tried to tell them, I do not have money yet or check in hand! I asked them to wait until next week and they refused! THEY BROKE THEIR PROMISE TO ME.
|
| 02/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
I am trying to close my account and I have an available balance that also reflects a direct deposit from my Employer when the bank already informed me that they were going to close the account and send me a physical check in the mail that could take up to 30 days. I was in agreement with this, then when they accepted an incoming wire deposit which increased my available balance I have requested numerous times to close this account and have my money sent to me. The bank now ignores my support email requests and they have locked anyway for me to get the money out, yet they allow me to continue to have access to online banking and ability to access the account.
|
| 02/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
Servicemember |
|
Signed up for Simple bank account Goals account offer on XX/XX/2019 and deposited {$10000.00} in the account. Was supposed to receive {$150.00} bonus in XXXX but did not. Contacted company and they stated the XXXX promo had a XXXX cutoff.
There was no time listed in their offer and I opened the account online. My XXXX statement shows the account was created on XX/XX/XXXX as required. They had a new promo that started on XX/XX/XXXX that paid {$250.00} which I didn't get because the account was created on XX/XX/XXXX.
I feel extremely cheated from this bank. They have had my {$10000.00} in their bank for months now.
Thank you for your help.
XXXX XXXX XXXX
|
| 03/14/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Older American |
|
XXXX XXXX, XXXX XXXX XXXX, contacted BBVA Compass after husband XXXX XXXX XXXX, that the bills coming were for a credit card issued to XXXX, not XXXX. The original paperwork shows the card belonged to XXXX. No charges had been made to the card in the years prior to XXXX 's XXXX. He was simply paying off the card. The result appears to have been that BBVA Compass added XXXX 's name to the card without asking permission. In turn, XXXX has been paying the bills as they come in, now paying over {$5000.00} on a {$4000.00} balance. Assistance is requested to please ask the BBVA Compass to retire this debt and correct their records showing the card is not XXXX XXXX
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA Compass Bank forced Simple Bank customers to transfer to their bank - they have cutoff access to information on the Simple website and I am unable to access my BBVA account in any way. I have called several times and the customer service center reps say they can't hear us ( this has happened to mutiple people and is well documented on social media, including recordings of them saying this and hanging up ) and hang up after being on hold for over an hour. I still have no access to my account, the customer service center is actively rejecting any request for information, the Bank has sent no emails explaining the problem, and what they're doing about it.
|
| 08/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
My account was overdrawn with BBVA Compass Bank due to a returned check but I am disputing unauthorized charges with another bank to get the money back to bring the account positive. I have been making deposits in the meantime to get the account back to a positive status but they're charging me {$25.00} each week for " extended overdraft fees ''. I now have an additional {$50.00} on top of a returned item fee. It is exorbitant and predatory. Anything you can do to assist me is much appreciated. I have no problem paying the original returned item back but I should not be charged {$25.00} every 7 days for something that I have been making efforts to pay back.
|
| 07/25/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
Name wrong on loan I noticed recently my name was wrong on my loan, I contacted bbva and was told to email in a copy of my id and proof of social. I sent my license and XXXX in. A XXXX is a legal representation of social. I was told I need to send in the card. I washed my and I am not going to make a special trip, I live in XXXX ga, to fix something that is not my mistake. Gas is expensive. BBVA is refusing to correct a document legally binding me to a loan which represents an incorrect name, they were argumentative, combative, and not accommodating on the phone. I was lied to repeatedly and the representative and she refused comply with any of my requests.
|
| 04/05/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
I have tried to close my checking account with BBVA several times. This is the third letter I have received from BBVA saying that I have a balance duewhich is impossible because my account was frozen, closed now, and the balance is XXXX. I brought in a similar letter to the one that I have received today to a BBVA banker, and they even reassured me the letter was wrong. This letter im receiving now is threatening to send my supposed balance of {$140.00} to debt collections, which could interfere with my credit as I am in the middle of closing on a house. I am extremely livid, and I assure you numerous negative reviews will be given about the banks service.
|
| 01/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage company BBVA made an unauthorized payment from my escrow account of {$1200.00}. They stated this was payment for XXXX XXXX XXXX charge however we do not use city of XXXX XXXX. We use a private sanitation service. Although we have called them previously to apprise them of this fact ( Ref # XXXX ), and they assured us they would not make this payment, they ultimately disbursed this money on XX/XX/2018. There is no bill supporting this charge and despite repeated calls there has been no action on the part of BBVA. Most importantly, no sanitation bill exists from City of XXXX for this amount ( or any amount since we do not use city sanitation ).
|
| 12/19/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
ON XX/XX/19 I attempted to deposit cash into 2 separate XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ATMs. Both times the ATM displayed an error message stating " transaction can not be completed '' and the ATM did not return my cash out of the machine nor did it provide a receipt. I contacted my financial institution " Simple Bank '' and XXXX. XXXX is requesting a Regulation E dispute form be sent to them from Simple Bank. Simple Bank is refusing to do that and stating " You just need to work that out with the owner of the ATM ''. XXXX is refusing to do anything else until Simple Bank sends over the documents. Meanwhile I'm out my money and I can't get it back.
|
| 02/20/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
BBVA Compass has been terrible to work with since they changed our mortgage conditions XXXX days before closing on our loan XXXX years ago which almost prevented our closing. As a result, we are paying off our mortgage early to not have to deal with them anymore.
They are again consistent with their poor service that we have come to expect. We paid off the loan on XX/XX/XXXX ( it is now XX/XX/XXXX ) and still have not received confirmation that the loan is paid in full. Surely it does not take almost a month since we wired the money to their payoff instructions.
I would caution anyone who is thinking about a mortgage with BBVA Compass to look elsewhere.
|
| 12/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
I contacted you regarding a bank going into my credit report without me having any relationship, EVER with the bank. The case number which you gave me was XXXX. The case was closed out. The problem is that to date- XXXX/XXXX/15, the Compass Bank of XXXX XXXX Alabama has not initiated the process to remove their credit inquiry from my XXXX XXXX credit report. I spoke to XXXX XXXX on XXXX/XXXX/15. They reiterated to me that it is a very simple process for Compass to do. However, Compass lied to CFPB as well as me that they would be initiating the process on XXXX/XXXX/15. XXXX XXXX has n't received anything from them. The inquiry is still on my credit report
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XX/XX/XXXX - XX/XX/XXXX.
Simple bank transition to BBVA. Since the transition on XX/XX/XXXX, I no longer has access to my checking account or savings account. When logging into my account, it says " error occurred '' and " Mobile/Online banking service is locked ''.
I called XX/XX/XXXX and was on hold for 1 hour, only for the system to hang up on me. I called multiple times, all with the phone hanging up on me.
I called again XX/XX/XXXX, only for their phone lines to be shut down.
I called several times XX/XX/XXXX, was on hold for 2 hours total, only to still not be able to reach anyone.
I am locked out of my accounts and have no access to my money.
|
| 12/15/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I 'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 07/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I asked a customer service rep about getting set up on autopay. I was sent a form to fill out. A requirement is that at least one payment from the account from which the autopay will be debited is submitted manually. I made my XX/XX/XXXX minimum payment as required by my XX/XX/XXXX statement. The payment was received XX/XX/XXXX. I then filled out the autopay form and submitted it.
The form even asks for an email address for confirmation that the autopay was set up. I never got it. I don't think it was ever sent. Today I learned that my already paid minimum payment will be debited AGAIN on XX/XX/XXXX after it was already paid. I'm out the money TWICE.
|
| 04/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 01/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
On XX/XX/XXXX a debit transaction attempted to clear my account. It was not an ACH or A Check but a debit transaction. This transaction was denied and I was charge a {$32.00} fee by XXXX. This merchant attempted to charge my card again on XX/XX/2020 and again XXXX charged be {$32.00} for this attempted debit transaction. I made it very clear to the XXXX customer service rep that I don't have overdraft coverage and I opted out of this coverage with one of their customer service representatives by phone to mitigate fees like this. It outrageous to assume that banks would try to charge someone a fee for an attempted debit transaction. This is just greed.
|
| 01/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 03/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Older American |
|
I have a debit with BBVA Compass and used this card on XXXX to purchase automotive repairs parts at XXXX XXXX XXXX onXX/XX/XXXX for the total {$42.00}.
On XXXX I returned a part that did not fit which was for {$28.00} and it was credited back to my account at {$28.00}.. BBVA claims that they credited me the amount of {$42.00} on XX/XX/2021 which they did. The problem here is the sum {$14.00} is what I would owe BBVA. BBVA is acting like I was credited twice of the {$42.00} once by XXXX and once by BBVA. That is not the case. I was only credited {$28.00} by XXXX and it was credited back to my BBVA account onXXXX XXXX as per bank statement. XXXX XXXX
|
| 05/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
Since XX/XX/2019 Bbva Usa has been reporting that I was 30 days late with my payment which is inaccurater and untrue. Although I have contacted BBva Usa about the issue and was reassured by the branch manager here in the local branch in XXXX XXXX that the issue would be resolved it never was.
Each time I was referred to someone who claimed that they would resolve the issue but this issue was never resolved. I recently received correspondence by Bbva Usa that my credit card was being canceled due to my low credit scores. I find this strange due to the fact that my credit scores are higher now then they were when Bbva Usa issued the credit card to me.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Former customer of Simple bank being forced to transition to BBVA. Transition has been awful, limiting my ability to access my account or my funds. Multiple attempts to set up have met with errors and contacting support constantly leads to being hung up on. No response has been provided and I am unable to access any of my funds in any of my accounts. Seeing up my account resulted in a " fatal error '' and then when following BBVA 's advice to try to log in with my new details ( despite the error ), my account was locked for security reasons. No way to get in touch with BBVA to get account unlocked as support continues to hang up and can not hear me.
|
| 05/18/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Older American |
|
On XX/XX/2020 t RECEIVED a voicemail from BBVA bank advising me of suspected fraudulent activity on my VISA card. I immediately responded, the same day, and advised the bank I didn't make these two charges. These charges were at " XXXX 's ' XXXX '' {$18.00} and $ XXXX These transactions were " pending '' -- The bank advised me they couldn't reject the charges but I would have to go through the " process ''.
It's been 88 days and counting and I have not been credited with these amounts. I spoke with " XXXX '' to at XXXX and advised her of the situation. She suggested I call customer service, which I did and was advised the wait time is over 1 hour.
|
| 02/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I signed up for BBVA Compass's Mega Blitz promotion in which I could apply online for a checking account and receive $XXXX if I completed a direct deposit within 60 days of opening my account. I opened my account on XX/XX/XXXX, and completed a direct deposit from my employer on XX/XX/XXXX. Per the terms of the offer, the $XXXX should have been deposited into my account within 60 days of the direct deposit, i.e. XX/XX/XXXX. I haven't received this bonus. I have contacted BBVA on XX/XX/XXXX to find out the status, but never heard back from anyone. I have attached a print out of the promotion information when I signed up for the account for reference.
|
| 08/24/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I use an app called XXXX. It allows me to receive paycheck funds early by tracking my location to tell when I 'm at work or not and can get my estimated pay for the shift I worked that same day. When my direct deposit goes into my Simple bank checking account, they automatically debit my account for what I withdrew and allow me to take more out. They 've sent me several notifications saying that Simple bank is not updating and reporting transactions to businesses and services I have my account linked with as often as financial institutions are supposed to send them. This is causing delayed balance updates and proof that I received my direct deposit
|
| 09/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
My name is XXXX XXXX and I am going through the process dealing with Simple Banking. It is a online way of banking. I completed a online mobile check deposit and I was told that I had a 5 day hold after I made deposit. After several days I contacted the payee who informed me that the check had cleared on their account and money had been removed from their account. I then called Simple back to see why I didn't have access to my cash, only to be told that it was still being held. For what reason, I still don't understand or not was a explanation given. When I asked for a manager, I was told that there were none. I have no clue how this is allowed.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
I had a mobile bank account w/ Simple. BBVA, who owns Simple, shut down Simple and planned on converting Simple customers to plain BBVA customers. This was a manual process that was requested of us ( the customers ) on XX/XX/XXXX the Saturday before XXXX XXXX XXXX. The process failed for me. I received multiple errors during the process, I am now completely locked out from viewing my account balances.
I have received no update from the company on how to address the problem. I have been trying to call their customer services line 3 days straight now, and every single time the phone disconnects. I have yet to speak with anyone about this issue.
|
| 06/11/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
O N XXXX 2017 AT XXXX XXXX MY DEBIT CARD # WAS USED TO PURCHASE {$2000.00} AT XXXX XXXX XXXX IN XXXX , TEX AS. O N XXXX 2017 WE CALLED XXXX POLICE DEPT., CASE # XXXX . ON XXXX /2017 WE CALL MY BANK BBVA TO INFORM THE PROBLEM, BBVA CASE # XXXX . THE BANK INVESTIGATED AND CLOSED THE CASE WITHOUT MY REFUND. THE BANK TOLD US TO CALL XXXX OURSELVES AND WE DID WITHOUT ANY RESULT. THE BANK ALSO TOLD US TO FILE AT SMALL COURT, BETTER BUSINESS BUREAU BY OURSELVES. WE FEEL THE BANK SHOULD REFUND TO US WITHIN 10 DAYS BY FEDERAL LAW. TODAY WE STILL HAVE NOT RECEIVED THE REFUND. THE BANK CUSTOMER CARE TELEPHONE # IS XXXX
|
| 10/27/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
We filed a XXXX back in XXXX or XXXX and did NOT have our XXXX or our XXXX mortgages included in the XXXX. The lawyer never sent us anything to let us know that we were going to re-affirm our mortgages, stay in the house and keep our payments on time, which we have. NEITHER XXXX XXXX XXXX # XXXX or Compass Bank ending in XXXX have been reporting our payments as being on time since then. Our credit scores have suffered because of this and prevented us from getting the lower interest rates on car loans, credit cards, etc. We did some research on the XXXX and found out that he got his licensed suspended at the time because of numerous complaints.
|
| 12/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I submitted a fraudulent claim for charges on my account with my bank BBVA on XX/XX/XXXX. They have only refunded me {$40.00} out of the {$700.00}. As you can see we are well over the 90 days. Every time I call they out me on hold for over 45 min and then hang up. Theyve been giving me the run around that the investigators are on it and they are going to connect the call. And they leave me waiting for a long time and hang up all over again. At this point theyve been pushing the dates so they dont have to pay anything and I am extremely pist. I want this resolved so I can close my account with them. Worst service ever. I need this fixed ASAP
|
| 04/24/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I have open a bank account a couple of weeks ago and they are telling me mixed up questions on checking my identity they have frozen my account cause they said I do n't have the proper requirements to close my account I have said several times to the manager every time I go to the bank that I have seen my exboyfriend from XXXX New Jersey around that bank area. I have showed the manager my state indentation, social security card, my birth certificate and a letter from the hotel I have been residing at he has told me still I ca n't close my bank account with that type of address he is now saying I need a physical address to close my account
|
| 03/05/2018 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX # XXXX XXXX XXXX California XXXX XX/XX/XXXX COMPASS BANK XXXX XXXX XXXX XXXX AL XXXX XXXX XXXX COMPASS BANK Account Number : XXXX Balance : {$9700.00} SSN : XXXX DOB : XX/XX/XXXX To Whom It May Concern : COMPASS BANK I would like to make arrangements to settle the above referenced matter.
Please provide me with your statement of the amount owing as of ( XX/XX/XXXX ), together with your assurance that you will accept payment in direct and immediate exchange for the original instrument of indebtedness in its original form.
Thank you very much.
XXXX XXXX XXXX, XXXX Without Prejudice UCC 1-308 )
|
| 10/26/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
BBVA continues to harass me about the credit card I have with them with threatening letters of delinquency when I have not had a late payment in the last 9 months. As I pay the card they continue to lower my credit limit claiming delinquency which is negatively impacting my credit. They continue to lower the limit to my balance to poorly reflect 100 % use of credit when I have been paying on time and my credit score is above their guidelines. They are purposely trying to bully certain clients. I feel they are targeting me since I have brought these issues up in the past. Monthly payments have been made on time via their online portal.
|
| 07/20/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
BBVA compass bank has charged me over {$320.00} in fees over the last 90 days. They are not putting my transactions through in the correct order so that they can charge me several {$32.00} NSF fees. Although when I set up my account I told them I didn't want overdraft protection. And they still put it on my account. On XX/XX/XXXX I was charged 5 {$32.00} NSF fees and I called the bank and told them I wanted the overdraft protection removed. I have been charged 2 more {$32.00} NSF fees since then. The bank has refused to refund these charges and I'm having to pay for services that I previously requested to have removed from my account.
|
| 06/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
Company has charged me XXXX dollars in fees in 45 days. They are stealing my money on transactions i have cash for pos service. They are closing my account and refuse to give me my money back they have caused me to be late on rent and not have groceries in my house its ridiculous. XXXX dollars charged in funds for transactions they paid but i declined overdraft service and i had money in the account.XXXX dollars XX/XX/XXXX. XXXX charged on XX/XX/XXXX. XXXX on XX/XX/XXXX. XXXX on XX/XX/XXXX. XXXX on my XXXX. XXXX on XX/XX/XXXX. XXXX on XX/XX/XXXX. XXXX dollars on XX/XX/XXXX. XXXX on XX/XX/XXXX. XXXX on XX/XX/XXXX. XXXX on XX/XX/XXXX.
|
| 02/16/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
Servicemember |
|
This bank charged me 3 overdraft fees when I only should've been charged one for the {$80.00} ATM withdrawal. I had two pending transactions totaling less than {$4.00}, the money had already been removed from my account it just hadn't been posted but they charged me overdraft fees for both transactions when they posted. How were there insufficient funds when the money was already removed from the account? No other bank does this. They also reorder transactions to trigger as many fees as possible. I've seen numerous complaints about this bank doing that. I've tried to resolve it 3 times now and they won't do anything it's ridiculous.
|
| 01/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I opened a bank account with BBVA to receive a bonus of {$200.00} if I sent a direct deposit from my employer to the account. I was told, from the offer, that within 60 days the bonus would be posted if a direct deposit of {$300.00} or more was sent to my account. I was approved and set up my direct deposit. On XX/XX/XXXX, the direct deposit of XXXX dollars posted from my employer. I waited 60 days. The bonus never posted. I called and contacted the bank several times on XX/XX/XXXX and then on XX/XX/XXXX. I was told that the complaint was being escalated to corporate and to wait 24 to 48 hours. I have yet to hear back.
|
| 11/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XXXX I was unable to login to my bank account with simple.com I have called them on XXXX from the time their business hours open till the time their business hours are closed and no one is answering the phone lines.
I called them again on XXXX from the open of their phone lines till the close of their phone lines and no one is answering.
Additionally, I have called them again this morning and have waited on hold for over 2 hours. Calls are either disconnected or never answered.
simple.com XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX As a result I am unable to access my bank account or contact my financial institution.
|
| 10/10/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I recently opened a checking account with Simple which is a XXXX Compass bank. They advertise online frequently. After opening my account I made a few initial deposits with no problem and then I transferred {$3000.00} to the account. Simple immediately froze my account and asked for verification. After sending in over XXXX documents and waiting almost 3 weeks they closed my account and told me they would send me a check for the amount in my account. Today I recieved a check for {$110.00} and I do n't know where the other {$3000.00} is. Support blocked my number from calling them and they will not answer me through email or message.
|
| 02/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
All of the charges on my BBVA credit card statement for the period XX/XX/XXXX - XX/XX/XXXX were fraudulent. On XX/XX/XXXX I wrote BBVA a letter informing them of this. On XX/XX/XXXX BBVA sent me a letter informing me they were investigating the matter. Since I had not yet received a response to my letter of XX/XX/XXXX, I called BBVA on XX/XX/XXXX. They logged my call as incident # XXXX & XXXX. In the interim I have received statements with late fees and collection letters. To add insult to injury BBVA sent me a letter dated XX/XX/XXXX terminating my credit card account.
BBVA should have its license to issue credit cards revoked.
|
| 10/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I'm being denied access to the billpay service for no other reason than I do not have a cellphone that gets text messages.
This is a discriminatory practice to old people with bad eyes and XXXX who are physically incapable of using a cellphone and can't afford the cost of a bunch of tech gadgetry just for this one thing.
I'm sick and tired of millennials and their toys dictating how I'm supposed to conduct my business. I thought I was doing great just to have internet. If you're going to do this, then it should be mandatory to state in your adverting : " if you don't have a cellphone that gets text messages, don't bank here. ''
|
| 05/05/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
BBVA COMPASS CLOSED AND HAS FROZEN MY BUSINESS DEPOSIT ACCOUNT. THE MONEY THAT WAS DEPOSITED INTO THE ACCOUNT WAS DEPOSITED IN CASH IN FOR SEPERATE TRANSACTIONS. BBVA LOCAL TELLER MADE THE MISTAKE BY KEPT DEPOSITING THE MONEY INTO MY PERSONAL ACCOUNTS AND NOT THE BUSINESS. I MADE THE CASH DEPOSIT ON XXXX XXXX, 2015 IN THE AMOUNT OF {$4000.00}. AFTER THE ERROR WAS CAUGHT A MONTH OR SO LATER I WENT INTO THE LOCAL XXXX CA BRANCH TO ALERT THE BANK OF THE ERROR AND THE BRANCH REP TRANSFERRED THE MONEY OVER. NOW BBVA WONT RELEASE THE MONEY TO ME. THE MONEY IS CLIENT MONEY AND DOESNT BELONG TO MYSELF THE MONEY BELONGS TO THE CORPORATION.
|
| 04/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
I had to made a payment to my landlord and present my debit business card.
My card was decline when it was plenty of money on it.
I called my bank BBVA IN XXXX XXXX CALIFORNIA AT XXXX XXXX LOCATION. and they couldent help me as they have sayed that a different department look the card because they belive was compromised.
I have been dealing 2 full days and I am unable to reach them.. they made me wait on the phone for a full hour ... than they disconnect the call.
I have no money to buy food and my rent is past due.
I have no more resource how to handle it.
Please help XXXX XXXX XXXX XXXX la XXXX XXXX XXXX XXXX XXXX Ca XXXX
|
| 10/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
On XX/XX/2020 I opened an account with BBVA. I then needed to go to a branch to to do an identity verification. While there the banker made a mistake and opened a credit card in my name that I did not request. This was discovered immediately and the banker assured me the issue would be resolved. It has now been 2 months and the account and the inquiry for it are appearing on my credit report and lowering my credit score.
I have brought this to the attention of BBVA multiple times and to multiple departments. No help is being offered. I have disputed the account on my credit report but can not get it removed through that process.
|
| 10/28/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
BBVA Compass keeps manipulating transactions and charging me overdraft fees The transaction they claim overdrafts my account never shows on the online banking And the fee is always when I have a positive account balance bigger than any transaction I have made. They refuse to refund these fees and tell me their system is different from what I can see. It appears to me they are stealing my hard earned money because you ca n't charge a customer a few and not show them on the system you give them to monitor their account where the fees originate from. They have now stolen over {$200.00} from me this month alone. I want my money back!
|
| 04/17/2015 |
Yes |
|
|
|
Web |
|
|
On XXXX XXXX, XX/XX/2015 I applied for the BBVA Compass Bank XXXX credit card. The following morning, I was contacted to verify my name, address and social security number. On XXXX XXXX I received a letter stating the terms and conditions and balance transfer checks. On XXXX XXXX the card came, which I activated at that time. The next day I attempted to make a purchase which was declined. When I contacted BBVA I was told the account was under review, but not given any time frame or further explanation from the Bank. On XXXX XXXX I was advised by a CSR that my account has been closed because they were unable to verify my identity.
|
| 04/05/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
DEBIT FOR CHECKCARD XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX NY Uncategorized - {$2700.00} {$280.00} I made a trip to XXXX, my homeland on XX/XX/XXXX.
I was supposed to land in XXXX at XXXX XX/XX/XXXX. Due to a faulty plane on my correspondence in XXXX. i didn't make it until XXXX on XX/XX/XXXX. I made it home that day at around XXXX.
On top of that, The luggage i received where all lost. I never got them.
The luggage included toys for kids.
I called the Airline company but didn't get any help.
Given the fact that i had to pay extra for transportation and that XXXX was ruined.
I demand a full refund and a letter of apology.
|
| 07/29/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
On XXXX I placed a print job order at XXXX XXXX , Store # XXXX, on XXXX XXXX in XXXX, AL. I did not notice that the store overcharged my bank card until a month or so later when I was reviewing my bank account statement.
I never spend over {$10.00} when placing an order at XXXX XXXX, but the charge on my bank card was for {$160.00}. I called the local store and the corporate office in an attempt to have the error corrected and the money refunded to my card, with no resolution.
By the time I was able to get to my bank to notify them of the charges, too much time had lapsed and the bank could not assist me in recouping my money.
|
| 05/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Older American |
|
On XX/XX/2020 i filed with my Bank BBVA a dispute on few items, total amount {$180.00}. Since then i called several times ( even though was Very difficult ), but their response was Misleading & Confusing. It seems to me that they don't want to investigate properly my disputes. Plus when i opened this checking account on XX/XX/2020 it was attached a promotion bonus of {$200.00} if a direct deposit of {$500.00} or more was done by XX/XX/2020, which i did but i never received the {$200.00} bonus. Plus their customer service/website is Very poor. It seems that they don't care about ordinary consumer 's accounts & customer service.
|
| 06/22/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
My cousin from XXXX wired {$1300.00} to my bank account, however my bank only posted {$1300.00} to my account. Then my cousin wired another {$130.00}, but only {$110.00} was posted. My bank also charged me {$10.00} for each wire on top of what they posted. I called my bank to find out why they posted both wires that were {$20.00} short for each wires, and the person that I spoke to said that those are the only amounts that they received and that advised me to have my cousin go to his bank. My cousins bank said it 's on my side. I just do n't know what to do, both banks are pointing at each other, and I do n't know where to go.
|
| 09/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
To date, BBVA Bank has failed or refused to investigate, provisionally credit, and/or ultimately reverse all unauthorized charges that compose my dispute which BBVA assigned XXXX XXXX. XXXX.
FURTHERMORE, BBVA BANK REFUSES TO COMPLY WITH MY REQUEST TO PRODUCE ALL DOCUMENTS AND RECORDS UPON WHICH IT PURPORTS TO HAVE BASED ITS FAILURE AND/OR REFUSAL DISCUSSED IN THE PRECEDING PARAGRAPH. I REQUESTED THESE DOCUMENTS AND? OR RECORDS FROM BBVA BANK THREE TIMES XXXX ONCE VIA TELEPHONE ON XX/XX/2020 at XXXX hrs ). THE FIRST REQUEST WAS : From : XXXX XXXX XXXX Subject : XXXX XXXX XXXX XXXX : XX/XX/2020 at XXXX XXXX PDT To : XXXX XXXX
|
| 02/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I was banking with Simple which is a part of BBVA USA and had fraudulent activity on my account. I have tried multiple times to submit tickets and report it, but have yet to receive any feedback other than robo replies. I can not get a bank statement from them, but was able to look thru my transactions and write out the following charges that were not made by me whatsoever : XX/XX/2020 XXXX - {$100.00} XXXX XXXX - {$74.00} XXXX - {$19.00} OF - {$100.00} XX/XX/2020 XXXX XXXX - {$74.00} XX/XX/2020 XXXX - {$100.00} XX/XX/2020 OF - {$20.00} XX/XX/2020 XXXX XXXX - {$19.00} OF - {$14.00} XX/XX/2020 OF - {$50.00} OF - {$20.00}
|
| 01/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
XXXX went into what appeared to be a legitimate business. XXXX XXXX where he said he could provide a intuitive statue custom designed. I was advised that it would be available the following Wednesday and hed provide an address where I could pick it up. The address provided doesnt exist. Reach put via social media. The store is closed. Wrote a letter. On XXXX after no avail to getting either the statue or my money. I opened a claim with my bank. Filed a police report and signed an affidavit attesting to pressing charges. I supplied this to my bank and they have not returned my money. It was sent via certified mail and email.
|
| 04/06/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
BBVA Compass authorized a charge card without my consent. I specifically asked for only a checking account and not a charge card. XXXX XXXX tried to slip in a paper to sign along with the checking account papers after I told him I did not want to open a charge card. I caught it and did not sign the contract to open a charge card. I then received a charge card in the mail. XXXX XXXX also asked if I wanted help setting up online banking. I said yes. Then he asked me where I was from and he told me he would use that information for my security question. I told him to stop setting up the online banking and I would do it myself.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XXXX XX/XX/2021 XXXX transferred Simple account holders to their online banking. I have been locked out of my account since then. The bank has locked my account and any attempts to reach customer service have failed. They specifically opened up customer services lines today XX/XX/2021 to deal with this issue, however, as soon as you get through to a rep and tell them your issue they hang up the phone on you. The bank has not done their due diligence to keep new customers informed about issues. Instead of emails letting us know what is going on they are posting it to twitter. This is highly unprofessional and disappointing.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA closed and shut down Simple online checking accounts, including mine. They transferred the account on a Saturday, assuring us it would be an easy and smooth transaction but it has been anything but. I have been completely locked out of my account for 3 days now. I have been unable to reach them to unlock my account so I can see my funds and transactions. They have no email or chat help, and I have been disconnected 4 times while trying to connect with their customer service on phone. This is happening to not just me but thousands of former Simple customers, its all over XXXX and XXXX. This is completely unacceptable.
|
| 10/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I ordered food on the XXXX app but did not receive any food nor anything at all. Since my order was paid for on the app, the store manager XXXX told me they can not process refunds for purchases made on the app and directed me to dispute the transaction with my bank to obtain the refund.
I disputed the transaction with my bank ( Simple ) and received a reply stating there is no appropriate resolution procedure and said sorry the merchant has been unhelpful.
I didnt receive anything for the charge of {$5.00} and I have attempted a resolution with both XXXXs manager XXXX and Simple Bank with no success recovering funds.
|
| 08/13/2020 |
Yes |
- Debt collection
- Credit card debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
BBVA Compass called my cell phone XXXX. They called me from XXXX. The man who called me threatened me saying he would " severely damage my credit '' and said I am " legally obligated '' ( used that exact phrase ) and that it would be illegal for me to not pay my debt. This is a deceptive and illegal debt collection practice.
Keep in mind I am already in forbearance on this account because I have told them I have been affected by a natural disaster Covid-19 and they continued to try to collect the debt even after informing them I am still affected on this very phone call and then they proceeded with their legal threats.
|
| 04/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I filed a complaint for fraud charges with BBVA in XX/XX/XXXX and they issued a credit for the fraud charges on XX/XX/XXXX but then reversed them in XXXX without letting me know why. I have never received a letter with explanation about the resolution of the fraudulent charges. I have been trying to contact BBVA for more than two months and the representatives disconnect the phone call or tell me that someone from escalation department would call me back and the complaint was still unresolved and this is going on for more than three months. I also had sent their customer service department many emails without any answer.
|
| 09/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a loan with BBVA USA, and I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report, I called BBVA USA and they said their system automatically put me on paperless billing, which I did not request. I was awaiting letter in the mail all this time just to find out their system had an error. As you can see, I have always had a stellar payment record. I tried contacting XXXX, XXXX XXXX, and BBVA USA with no successful resolution. XXXX, XXXX, and XXXX only reporting me 30 days late in XX/XX/2018. There was an error on their part. I was never 30 days late.
|
| 06/11/2015 |
Yes |
|
|
|
Web |
Servicemember |
|
My BBVA Compass XXXX XXXX has been frozen/blocked since XXXX XXXX. I have contacted their fraud dept. and was told it would take 24 to 48 hrs ( business days ) for someone to contact me so the account can be unblocked ; it is now XXXX XXXX and this has yet to occur. I am starting to believe this is a classic bait and switch because they are doing a promotion specifically for the XXXX Finals with the use of this card. I have contacted the security dept. XXXX times with all information clearly showing I am who I am and have been the only person using this card by confirming all of the purchases on this card to be true.
|
| 02/24/2017 |
Yes |
|
|
|
Web |
|
|
Compass Bank took {$7500.00} UNAUTHORIZED out of my XXXX XXXX checking account on XXXX XXXX, 2017 to pay towards my Compass bank Credit card which had a XXXX balance. I paid it off on XXXX XXXX, 2017. I have contacted them 4 times, each time being told it would take anywhere from 3-10 business days to give it back to me. They refused to give me a cash advance without interest or fee to cover it. This was asked for by a banker from a branch I went into yesterday. That is a LOT of money, and I need it back in my checking account. They basically stole it from me. They have acknowledged that is was unauthorized. HELP!!!
|
| 05/02/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
My personal information was used without my knowledge and because of several phone calls from creditors that did not belong to me, that prompted me to check my credit. According to XXXX and XXXX XXXX my personal information was exposed in both of their data breaches. XXXX, then confirmed that I was one of the individuals whose data was exposed twice this year alone. To date, I have noticed that there are several inquiries and credit accounts that were not requested by me were listed on my credit report. Ive filed an Identity theft report with the FTC and a police report. The FTC Identity Theft Report number is XXXX
|
| 09/19/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Servicemember |
|
BBVA credit card company withdrew my payment of {$460.00} twice, one on XX/XX/2019, and then another {$460.00} on XX/XX/2019. After a long communication back and forth, the unauthorized withdraw of {$460.00} by BBVA on XX/XX/2019 was finally reversed to my BBVA bank ( checking account ) on XX/XX/2019. However, also on XX/XX/2019, BBVA billed {$460.00} to my credit card account, and kept telling me to pay this {$460.00} to them. There is no reason I still owe BBVA {$460.00}, and BBVA is unwilling to remove this {$460.00} from my balance, and they can not provide a reasonable explain why this {$460.00} charged to me.
|
| 07/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
My personal information was used without my knowledge and because of several phone calls from creditors that did not belong to me, that prompted me to check my credit. According to XXXX and XXXX XXXX my personal information was exposed in both of their data breaches. XXXX, then confirmed that I was one of the individuals whose data was exposed twice this year alone. To date, I have noticed that there are several inquiries and credit accounts that were not requested by me were listed on my credit report. Ive filed an Identity theft report with the FTC and a police report. The FTC Identity Theft Report number is XXXX
|
| 01/23/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I have received a Visa credit card from BBVA Compass bank and for every purchase, the account gets flagged for fraud, making it a huge inconvenience to try and get through to their fraud monitoring to unlock the account to verify that I had in fact made these purchases. On top of that, now, when I call in, I feel like my privacy has been violated. I am not calling to report fraud on the account. Instead of confirming that I had been the person making the purchases, BBVA is asking for very specific details about the transactions -- what I purchased at the retailers -- which I feel is a gross violation of my privacy.
|
| 09/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I lost my check book on XX/XX/XXXX. I notified BBVA compass bank at once. They send me a secure message on XX/XX/XXXX to confirm that they have started to freeze my account ( Attachment 1 ).
On XX/XX/XXXX. Someone tried to charge my account which incur {$32.00} NSF fee ( Attachment 2 ). From the federal laws, I know that I am not responsible for unauthorized charges and fees after I notified the bank. I had to switch to other banks and argue with their customer service about this charge. I even received a letter from them that threatening they have marked it as charge off and will send them to collection agency.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Simple Bank announced it was closing and all accounts would transfer to its parent, BBVA USA, on XX/XX/2021 and provided instructions on how to access the new BBVA account starting on that date.
I followed the instructions on XX/XX/XXXX and received a message stating " Your account is locked '' and a phone number I could call.
On XX/XX/XXXX and XXXX I called that number for a total of 12 times and every time I've reached a customer service representative, the call has been disconnected within 5 seconds.
I've received no other communication from BBVA and am unable to access my funds or reach a representative.
|
| 05/15/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA transferred all Simple customers over to BBVA accounts on XX/XX/XXXX. It's now XX/XX/XXXX and I am still unable to access my account. I've been locked out for a week. I've tried calling the customer service line and simply get put on hold for hours and then get hung up on. They offer no other options for resolution. I now have no way to access my bank account to see my balances or use my funds in any way other than by swiping my debit card.
It's pretty shocking that BBVA has been able to get away with such a terrible handling of a major transition. That's a lot of people 's money that they're messing with.
|
| 12/14/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I opened an account with Simple, which used Compass Bank as the bank partner. On XXXX XXXX, a garnishment was placed on the account, and the account was locked. On XXXX XXXX, a deposit was denied due to the locked account. In second attempt, on XXXX XXXX, that deposit was allowed. Now the deposit is being held by the bank. This money is not supposed to be in the account in the first place. Simple refuses to release that money. If the account is locked, how can a deposit be accepted?
Simple refuses to help and refuses to admit their error. My information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX KS XXXX
|
| 04/30/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I recently applied for an account with XXXX XXXX, that account was denied due to a alleged charge off account disputed before and I was informed that I am not responsible for the balance in that account.
I called the applications department to check on my pending recent application and I was told that I have to contact charge off, I contacted them and they informed that I am not responsible for unauthorized use of that account and even that, the account still showing a negative balance and affecting my record.
My recent application was denied due to that account that I am not responsible for.
See attachments.
|
| 09/25/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
Was given til XX/XX/2019 to purchase flood insurance by bbva. I did so and my insurance agent sent the proof of insurance on XX/XX/2019. He also called to make sure everything was received. On XX/XX/2019 bbva purchased flood insurance on my behalf then cancelled it and only refunded me a portion of the premium back. Cost of premium was XXXX and refund amount was XXXX. I did what was asked if me on time. The letter just says to respond by XX/XX/2019 and I did that several times also. Still I had proof that I purchased flood insurance before the deadline and all the info was sent to bbva on the XXXX of XX/XX/2019.
|
| 04/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2021, I purchased a round trip bus ticket ( XXXX ) from XXXX XXXX, Texas to XXXXfrom XXXX to XXXX XXXX Texas. Unfortunately, I only used the bus ticket from XXXX back to XXXX XXXX, Texas on XX/XX/2021, not the bus ticket from XXXX XXXX, Texas to XXXX Texas for XX/XX/2021.
Therefore, I requested a refund from the merchant XXXX which was declined. I reached out to BBVA USA to process a claim for the unused portion of the ticket which was over {$25.00}. And the BBVA also denied my dispute XXXX # XXXX ) which doesn't make sense. All consumers are entitled to a refund, especially if the ticket was unused.
|
| 04/19/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
Servicemember |
|
BBVA closed my credit card account. I had a balance and had been paying it down. I missed one payment an oversight because I can set up auto pay. They closed my account after a week and a half. I had no idea I missed a {$16.00} payment. I had reward point that would pay that payment and more. They defaulted my points.
This happened XX/XX/2018.
I am still making payments.
They pulled my credit without permission to close my account ( they say ) this will have a negative impact on my credit score. I want to be compensated for this issue and my account reopened until it is paid off and I will let it go dormant.
|
| 01/28/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
In XX/XX/2020, I called and requested an extension for the months of XXXX and XXXX. It was approved and I received a letter dated XX/XX/2020 as proof. In XXXX of 2020, I noticed the late payment on my credit reports and called and called BBVA. The rep informed me that he would report the incident to remove it. In XX/XX/2020, the late payment remained so I called back on XX/XX/XXXX and spoke to XXXX. He claimed the same thing. I even disputed the late payment with the credit bureaus and BBVA refused to remove the late payment. I have made three attempts to have BBVA change the late reporting but all has failed.
|
| 09/19/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Starting a claim XX/XX/XXXX because XXXX charged double for an item. They refunded the double charge. I then returned the item and never received the refund for the return. Called XXXX havent heard from them. Called Simple bank dispute team and was told to make another claim on XXXX XXXX. Called XXXX XXXX and was told new claim was never made and the would have to reinstate the claim. Ive sent emails to disputes department with screenshots of the order return confirmation. Ive messaged support team numerous times and still have no resolve. I tired of the run around and will just like this to be taken care of.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
At XXXX I transferred XXXX $ and XXXX $ into My BBVA USA account in two transfers from my XXXX XXXX XXXX account to BBVA account # XXXX. At the same time I transferred it I went to the ATM to get the BBVA balance and it said XXXX. After XXXX XXXX transferred the funds BBVA claimed they were never received but my account went from XXXX $ to XXXX . The bank stole both deposits as I owed only XXXX $ to them and a photo of the atm receipt is attached. The XXXX transfer numbers are ( 2021 XXXX XXXX XXXX $ ) ( XXXX {$2000.00} XXXX XXXX ) XXXX.
Please stop their theft of my transferred funds. They never showed up.
|
| 09/21/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Web |
Servicemember |
|
On or about XX/XX/2020, I purchased a new vehicle from XXXX XXXX XXXX, XXXX, Alabama. Purchase price of the new vehicle is {$55000.00}. My down payment is {$40000.00} and I desired to finance {$15000.00}. XXXX XXXX XXXX shopped my loan to several lending agencies of which one was BBVA, XXXX XXXX XXXX XXXX, XXXX AL, XXXX. BBVA refused to extend credit. BBVA refuses to communicate with me regarding the reasons for credit refusal. I have called four times ( Answering Machine ) requesting information regarding my credit application. BBVA will not return my requests for information regarding my loan application.
|
| 11/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I had a mortgage on my home with BBVA Compass for over 20 years. Due to there errors on my loan, they stopped taking my payments. When i tried to resolve and filed a complaint with CFPD last year, they sent me a unclear explanation and my mortgage was paid off and a refund of over 9,000 $ was sent to me. I still owed 2 years on this mortgage.
On my 2016 income taxes, BBVA Compass said that i had paid them over 25,000 $ in payments. This is a blatant lie! They are doing something illegal and i dont want to be a part of it. I want this to be explained to me and the IRS why they falsly claimed these payments.
|
| 01/04/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Simple Bank itself is a great idea, the execution and customer service however is far from it. Not only am I unable to use my funds in any sense ( purchase something with my card, ATM withdrawal, transfer funds, etc. ) but they closed my account without any consent or communication to me. Now the only form of contact I have is over the phone and every time I call they hang up on me saying that 'I do n't have support ' and then the call ends.
It has been months and I still have not received any of my funds. This bank should not only be shut down, but sued.
Never been more dissatisfied in my entire life.
|
| 09/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My wife and I are both unemployed due to COVID-19. We currently have 3 accounts with BBVA USA. Since XXXX which is the start of COVID, there have been charges for overdraft fees in the amount of {$960.00} just on one account. These came without the bank making a single phone call. We also have overdraft protection on the accounts which it turns out was a bad decision because if they had denied payment, none of my other creditors have charged a fee, meaning the payment just wouldnt have gone through, however, BBVA still would have charged the overdraft charge. ( What is the overdraft protection for????? ).
|
| 09/08/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
i live in florida. a texas ac company keeps adding charges to my credit card. the ac company 's listing goes to a book store ( ac charges being billed fraudulently to a bookstore should have beena red flag for compass ), not an ac company. charges for {$500.00} and {$200.00} were put on my account and i received nothing of value.
i disputed the charges. then compass decided they were valid charges even though that would be impossible.
the charges are being added to my account by compass and billed to me and added fees to my account, refusing to remove those fees as a result of the fraudulent charges.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I was a Simple bank customer for several years. Simple shut down and all accounts were transferred to BBVA on XX/XX/XXXX I thought I would give the new bank a shot. Instead, I've been locked out of my account with no access to funds for 4+ days. They're not answering the phone. I've called 3 times with more than 1 hour wait times.
They're not emailing customers about the problems. We have to follow XXXX to get updates, and they're not telling us when the problem will be fixed. All they're tweeting about is the call center availability.
Thousands of people are without access to their money right now.
|
| 03/07/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I accidentally made a payment online twice via ACH though my checking account. I immediately called them to cancel the second one that still showed pending on my transaction history screen. They told they would not cancel the ACH and that I would have to issue a stop payment through my bank. Which would have caused the payment to be returned with them resulting in additional fee 's from Compass. My bank would have also charged me a stop payment fee on the ACH transaction as well. The rep I spoke with was XXXX. I finally told him to post it as a principle only transaction since they refused to cancel it.
|
| 01/29/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
Please consider this letter a direct dispute under FCRA. A review of my credit report has revealed a hard inquiry by Compass Bank dated XXXX XXXX, 2015 via XXXX.
I currently have an association with Compass Bank through a checking account in the name of the " XXXX XXXX ''. The checking account, ending in XXXX, was opened in XXXX 2015. Between the opening of the account and today, I have not applied for additional services or products from your company. Therefore, I believe that you did not have permissible purpose to pull credit history from XXXX or any other Credit Reporting Agency on XXXX XXXX, 2015.
|
| 08/15/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
In order to manage Trust account XXXX XXXX XXXX referred Compass BBVA Compass. Like the account before I move compass Had Been comprised via Home, Auto and Mail.Describe what happened so we can understand the issue ...
At XX/XX/XXXX and XX/XX/XXXX, I deposited {$120000.00} and {$40000.00} it appears I was steered to the service in order to access fund via electronic charges and guardianship paper there stolen as a minor from my home by extended family. it seem more than just XXXX card was assign to XXXX a account as well.
Product Bank account or service : Checking accountIssue Deposits and withdrawals
|
| 06/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
The credit card is from the bank BBVA.
Fraud resolution number is XXXX and the second one is XXXX.
Ive spent hours with them on the phone trying to resolve the fraud issue I've repeatedly been told its been solved and the next day i get a call from them asking for payment again and again day after day 52 days Account passed due. The amounts are XXXX XXXX plus the late fees issued by them and interest charges. They are horrible to attend the phone and Ive been hanged up by them serval times as well. Please help i dont know how else to approach this issue.. they are going to destroy my credit score.
|
| 09/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I have been attempting to pay off a credit card that I have with BBVA USA. I use an external checking card with XXXX XXXX XXXX and have made payments for the last year. I made a payment on XX/XX/2020 for XXXX XXXX which BBVA showed as accepted. On XX/XX/XXXX, BBVA reversed this transaction and the proceeded to place a block on the credit card. I was told by BBVA credit card services that only card services can remove this block, however when transferred to card services I was unable to recieve anyone by phone on XX/XX/XXXX after being on hold for over an hour and transferred by numerous departments.
|
| 12/30/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I have an account in good standing with Simple bank. They misunderstood my comment that I am often abroad and misconstrued this as me living abroad permanently. They have decided to close my account while I am having XXXX done at the XXXX Hospital in XXXX. I have re-iterated to them that I am permanently resident in the USA in the state of CA and they have no cause to close my as account. They understand this but will not correct their mistake. I am very unhappy about this situation. I am XXXX and having XXXX and they are closing my account even though they admit there was clearly a misunderstanding.
|
| 06/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
XXXX purchased BBVA and in return closed my Simple bank account. I took a quick look at BBVA 's banking system but decided I did not like it. I requested BBVA to close my account two times. I requested to close my account on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. All three responses were not on how to close my account but were instead of how to HIDE my bank accounts from my account. The third response apologized but offered nothing in response. I tried calling but spent over an hour on hold before giving up.
I want my account to be closed, permanently, as I want nothing to do with XXXX or BBVA.
|
| 03/12/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA compass bank closed the account. I have an account with compass bank and they closed with no explanation. I went to the branch and the branch manager as well as I never got an answer from the back office why the account was blocked. We spoke with the security department. Every one keeps passing it over to the next person. XXXX XXXX the manager would never take the call. XXXX XXXX kept lying and passing the ball off and XXXX XXXX put the block on but would never give a reason why there was a block. I spent 2 hours at the branch. The branch was real nice. They couldn't get any answers as well.
|
| 07/22/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I can no longer login to my BBVA Compass credit card account. When I attempt to call the company, the phone number listed on the back of the credit card abruptly disconnects with an error message before I can talk to anyone. I called a separate phone number, and the technical support rep assured me they would send me an e-mail to reset my account, but the message never arrived. Although, an e-mail from Compass did arrive, it didn't have any instructions on how to reset my password. I have been dealing with this issue for about a week. I just want to pay my bill, but the company won't allow me to.
|
| 07/15/2016 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Repeating phone calls, multiple times per day, asking for somebody who had previously owned the phone number I am now using. I have told them each time that this is a new phone number for me and that I do not know who they are looking for, each time they acknowledge what I say, tell me they wo n't call again, then call two more times the next day. They also hang up on me before I get a chance to tell them to remove my phone number. I was told that my number would be removed from the account they are trying to get ahold of, the calls stopped for three days, then continued twice as often as before.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Hi there, I was a client of Simple Bank. Simple was recently purchased by BBVA. BBVA did not send easy instructions on how to setup my new account and in the process my account was locked. I'm now completely locked out of my savings and debit account unable to access my money. No one from the bank is accessible to help me with my issue. Many Simple customers are now stranded without any access to their accounts and without any support from BBVA. I've been waiting for some sort of email communication letting customers know how to resolve these issues, but we haven't heard anything from the bank.
|
| 06/04/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Re : Checking acct ending XXXX Transactions on XX/XX/19 for XXXX and XXXX were both fraudulent transactions. These transactions have also overdrawn my account causing overdraft fees with others to possibly follow if I can not stop auto bill pays in time. We immediately notified that these transactions were fraud and told it would take ten days before a credit can be possibly issued. This is unacceptable and will cause unnecessary hardship on our finances. Any other bank like XXXX or XXXX XXXX XXXX would have immediately issued a provisional credit while the transaction is already investigated.
|
| 12/23/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
Underwriter at BBVA bank is using a credit report with a fico score of XXXX from XXXX XXXX where the real score is XXXX. I had XXXX credit reporting agency pull a mortgage credit report that shows the correct score of XXXX, XXXX points higher. I sent it in to BBVA but they wo n't consider a credit report from an outside source. They are denying my loan of {$80000.00} which is a 78 % CLTV and will only approve 70 % CLTV even though I qualify income and ratio wise. I feel there is obliviously something wrong with their credit reporting system and is denying me a loan I should easily qualify for..
|
| 11/15/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Simple Bank failed to issue {$250.00} account opening bonus for depositing {$10000.00} upon enrollment. Simple also failed to investigate and credit account for unauthorized charges from XXXX for {$190.00}. Simple Bank required significant contact with merchant only to deny claim not once but twice. I did not sign receipt agreeing to pay and merchant simply wrote N/A where signature required. Contacted merchant several times and merchant refused to answer phone. See attached call log. Further, Simple Bank may be affiliated with the XXXX XXXX ( XXXX XXXX ) XXXX in Utah, Arizona, and Oregon.
|
| 03/08/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
In XX/XX/2018 I tried to open a " Savings Goal '' ( high yield savings ) account at Simple Bank ( www.simple.com ) and got denied after failing to confirm I am a US Citizen.
As a lawful permanent US resident ( green card holder ) I enjoy almost exactly the same rights are US citizens, besides being able to vote and to apply for a government job. Denying a lawful permanent US resident a savings account on the basis of his/her origin is unlawful.
I have contacted Simple several times, through their support system and social channels, but they keep refusing to serve people with a green card.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021 Simple bank accounts were migrated to use BBVAs system. During the transition, computer systems failed and locked customers out of their account. An error message stated to call a toll free number, which when called disconnected after a short while on hold. There is nobody to speak with and I cant access my bank account. It is unlikely I will be able to speak with a customer representative in the next few days as thousands, maybe tens of thousands of customers go through the same process to have their account unlocked. This is a very poorly managed transition without recourse.
|
| 04/03/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
i had a bank account with bbva compass in XXXX texas i had cashed a check not knowing it was bad so when i filed my income tax i put that bank account routing adn account number so i can pay it back note i only owed {$800.00} the depoist was for {$1900.00} well since that account is closed they just got what i owed them and said they will send a check for remaing balance now which is owed to me in check form i call the bbva corp office and recovery no one can give me an answer or anything keep putting me on hold then hangs up i am at lost for words dont know where to turn to or ask for help
|
| 10/07/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
charged me late fee on XXXX/XXXX/XXXX. Compass Bank advertises on their website their " dedication '' to their customers and forgiveness of late fees and a host of other lies from Compass bank. when i called them on XXXX/XXXX/XXXX because i had been displaced from my home due to XXXX XXXX, Compass customer service agent stated the he does not care and did not remove late fee.
i imagine Compass Bank told many victims of XXXX XXXX similar brush offs when thousands of customers also called Compass asking them to make good on their promises.
BBVA Compass bank is a no good dirty rotten bank.
|
| 12/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
BBVA USA is a bank headquartered in XXXX, Alabama. It has been a subsidiary of the XXXX multinational Banco Bilbao Vizca BBVA closed my account because my credit score changed, but I still have a balance.
They do not let me pay my outstanding balance online.
This is like they are trying to make me default This is so XXXX BBVA closed my account, but I still have have balance, and you don't let me pay online, I have to call in every time to make a payment.
This is XXXX, it is a huge inconvenience that I can't pay online I am going to report you to department of consumer affairs XXXX XXXX
|
| 05/16/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I was having my check automatically deposited into my account at BBVA Compass in XXXX, Alabama. My account became overdrawn due to attempted in-house transfers to my savings account and was charged off. When my paycheck went in XX/XX/XXXX, I was told it went to a " collection account '' and that it would be held until the next week and processed after the funds I owe were collected and deposited to my savings account. It is now XX/XX/XXXX, and I still do not have access to my funds. I spoke to the branch manager, who told me there was nothing she could do that I would just have to wait.
|
| 01/09/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
{$850.00} was transferred from my husbands account to mine on the XXXX, but it has never arrived in my account with Simple Bank ( backed by BBVA Compass ). I 've been on the phone with them many times and keep getting push back. I have been on XXXX conference calls with Simple and the bank the money was transferred from with no resolution. We have sent money this way many times with no issue. The money is out of my Husband 's account, we gave Simple the ref # and they said they still ca n't so anything with it. We have been waiting from a call from Simple 's dispute team for over a week.
|
| 04/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I noticed a transfer for XXXX to a simple non migrated account.
We called on XX/XX/XXXX and have called multiple times since.
We have yet to receive answers as to where our money went.
SIMPLE bank customer representatives keep saying it's under investigation and they don't have any details This transaction says " SIMPLE non migrated account EFM '' On Tuesday XX/XX/XXXX we received an email saying that our account was pending closure and the reasons are confidential.
We are requesting that this transaction is reversed and our money is returned before the account closes.
|
| 10/02/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I opened 2 accounts 1 personal account and 1 shared account with them in XXXX. When I opened the account. I do see a new account bonus which is deposit XXXX each account then keep it by XXXX so I can get XXXX dollar. I deposited XXXX total for both accounts. The total bonus should be XXXX dollar.
And I called them today to verify the bonus. They said I dont qualify the bonus because I didnt open their saving account. What? It is unfair to me. No one tell me I should open the saving account during opening new account when I call them. I need them to pay my XXXX dollar bonus to honor it.
|
| 01/18/2017 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I have a checking account with BBVA Compass Bank. I used my debit card two times on XXXX/XXXX/17 and the I had a loan payment of {$310.00} come out on XXXX/XXXX/17. this was a bank draft payment. the bank arranged my debit payment to cler after the bank draft payment to come out after my debits thus charging me XXXX overdraft fees. I do n't agree with them arranging payment to charge more fees. I am a single mother and I need my money. they have also charged me and extended over draft fee of {$25.00}. I am being charged over {$100.00} in fee because of their greed this need to be fixed.
|
| 09/29/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I took out a Homeowners line of credit from BBVA Compass XX/XX/2016. The bank consistently marketd this product to me for over a year by saying the product was a " no brainer '' and had no closing costs. They required I immediately draw XXXX on the line which i did. In XX/XX/XXXX I paid XXXX instead of the min payment of {$75.00}. They then charged me XXXX in closing costs.
When i called the bank, I was only given the options vis the automated dialer to buy new products, When i ACTUALLY reached a person, she just refered to me another department and the exact same auto dialier came up.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA was supposed to transition all of our Simple accounts over to BBVA so we could access them Saturday morning, but their site crashed and locked everyone out, and now they aren't answering their phones or sending emails or other communications about my money, and I can't view how much money is in my account or access it. They haven't sent any emails about it and the only way I can find anything out is on XXXX, and they only rarely post there. As of yesterday I should have about {$340.00} in the account but I can't see if any transactions happened or any money was taken out or added.
|
| 12/30/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
Older American |
|
I responded to a brochure describing a checking account that once opened would give you a {$200.00} bonus once you initiated direct deposit of social security benefits if received within 60 days after opening. I opened one XX/XX/XXXX and that same day redirected my soc sec direct deposit from XXXX XXXX to this bank BBVA Compass. However it will not occur until XX/XX/XXXX missing the 60 day cutoff due to soc sec inability to do things fast enough.
I tried to get an answer from BBVA about whether I could still get the bonus considering these circumstances but they will not commit to it.
|
| 05/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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Back in XXXX of 2020 I reached out to Simple/BBVA to dispute a total of {$15000.00} from XXXX. I have tried and exhausted every Avenue to recover these funds and have had no success. Simple was not helpful and would not properly file my dispute. They were impossible to reach via phone or via in app support and eventually told me that these funds would not be returned. The disputes, again, were never properly filed, the bank eventually closed their doors and is now owned by BBVA. I am attempting for the current account holder to salvage the failure of simple and return the funds to me.
|
| 11/08/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
Ticket # XXXX XXXX XXXX XXXX TN I have an auto loan with your company. I make weekly payments on line. The payments are going toward the principal not the entire loan balance. I was charged late fees and sent a past due letter. I was advised I will have to call every month to charge how the weekly payments are made. I was advised that there was no way to change this unless I called each month for the next 5 years. I was on the phone for 2 hours trying to correct the bank 's mistake. I'm VERY UNHAPPY with your company and the way my loan is being handled by people I can not understand.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Saturday XX/XX/XXXX BBVA transferred my simple account to their banking platform. Nothing went right for me ( or millions of users ) and I now am locked out of my own account. Cant access my funds. Cant see how much I have in my account. Nor use my debit card.
XX/XX/XXXX I have been calling their customer service only to get hung up on repeatedly or they ditch the call by claiming to not hear me. Im not alone in this. BBVA needs to be held accountable for having MONTHS to figure this out and failing. While also financially screwing thousands, if not millions out of their own money.
|
| 05/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
The transition from my Simple account to their partner bank BBVA USA has left me unable to access my account, my funds, or even to close it. There has been no outgoing communication from the bank, password resets are non functional, and the call center is completely unreachable after weeks of attempts. I no longer even care to transition, simply to close my account and move on, but it has proved impossible, several weeks later, to even do this. The most communication I have received on their impromptu seizure of the balance of my account was from finding them on XXXX, of all places.
|
| 05/05/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2020 an unauthorized electronic transfer was made from my checking account to my credit card. I called BBVA Compass on XX/XX/XXXX. I was told to get it reversed it would take 3 to 5 business days. Nothing ha been reverted and after calling agin today they are telling me it will take 3 to 5 business days again. I never authorized any payment to be processed nor should it take 10 days to get the funds back. If they give it back? My fear is they are taking money and blowing it up into thin air and this is not the time to worry us consumers. We already have a lot to deal with.
|
| 09/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was charged over {$30.00} in fees by BBVA to use the ATM during the months of XX/XX/XXXX-XX/XX/XXXX. I called BBVA at the beginning of XX/XX/XXXX and they did credit my account the ATM fees. Then I kept being charged 18 fees for the month of XX/XX/XXXX, I called them and was told numerous times that a supervisor would correct the issue and return my call. I also sent multiple messages through online banking and have still not been able to resolve this issue. Because I have a clear connect checking account I should not have been charged fees for the ATM since they were in network.
|
| 04/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
BBVA Compass bank purposely places online deposit limits onto your account so that you can not put enough money into your account to pay your mortgage. Also, mishandles funds which result in overdraft fees. Mishandles checks and says they do not process because of lack of funds, which is not true, requests another check, then cashes both, which results in overdraft fees. Online banking updates are misleading, they update the mortgage payments online but while delaying updates to checking accounts which is also misleading and leads to more overdraft fees. Incompetence at all levels.
|
| 07/25/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
BBVA Compass has failed to honor a Duly Executed and Notarized STATUTORY DURABLE GENERAL POWER OF ATTORNEY in the STATE OF TEXAS. Between XXXX XXXX & XXXX XXXX 2017, BBVA Compass has deflected, obscured, obfuscated, delayed, and been generally non-responsive when presented with the Duly Executed and Notarized STATUTORY DURABLE GENERAL POWER OF ATTORNEY in the STATE OF TEXAS. Whether through negligence or willful & malicious intent, BBVA Compass and their representatives, agents & /or assigns have failed their fiduciary responsibilities related to the account of XXXX XXXX XXXX XXXX
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| 03/23/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
BBVA Compass ' Bankcard Collections Department placed a hard credit inquiry on my credit report on XX/XX/2017 which has lowered your credit score with XXXX by XXXX ( XXXX ) points. I have not requested a loan, credit card or any financial service from BBVA Compass for them to put a hard credit inquiry on my report. I request the Bank provide a letter to XXXX requesting that the Bank 's hard credit inquiries be removed. I also request that the Bank refrain from performing any additional hard credit inquiries on my credit history with any of the XXXX major credit reporting agencies.
|
| 02/13/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
had someone hack my debit account around XXXX pm on XX/XX/XXXX I attempted to call the bank. Instead of receiving help, I was put on hold whilst the thieves were still trying to steal my money. Therefore, I reported my card stolen to stop them. I called the bank the next morning. They said they were issuing me another card. I talked to someone at BBVA Compass on the phone on XX/XX/XXXX who told me someone copied my card from a gas pump. I received my new card on XX/XX/XXXX, but it wo n't activate, because the bank says they have closed my account, and they wo n't give me my money.
|
| 04/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I had a payment schedule that went thru ACH for XXXX on XX/XX/XXXX. I had no funds in account and the bank let the charge go thru instead of reversal like they did a previous payment before hand. On top of the insufficient fund my account has been hit with 3 extended overdraft charges for XXXX, which has put my account way over than what I can actually pay. The bank knew my account was XXXX out and let the charge go thru unlike the week before they reversed an ACH which my account was hit for XXXX on XXXX, XXXX. The ACH was paid for to where my account was at a positive standing!
|
| 11/21/2016 |
Yes |
|
|
|
Web |
|
|
I opened up a credit card with BBVA Compass. The credit card came with a promotion of getting XXXX points worth a {$100.00} statement credit after opening up the credit card and then making {$1500.00} of purchases within a time limit. I have made the purchases within the required time limit and have not received my points. I received a voicemail message from BBVA Compass on XXXX XXXX, 2016 admitting that I had met the terms of the promotion and that I would receive the points within 2 weeks. It is now XXXX XXXX, 2016 and I still have not received the points that I was promised.
|
| 06/27/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
Every month City of XXXX give me a check to pay for my services, the check is from their account at BBVA compass Bank, today I went to change my check # XXXX amount XXXX under my name XXXX XXXX and the cashier told me that there is a fee to do it because I dont have an account in this bank, XXXX dls fee for a Non-BBVA compass account holder check cash policy, when I ask for a tax receip they give me a flyer, obviosly i ask for a tax receip and they denied to give me one, and I cancel the transaction, Is legal to them to do this, charge you a fee and dont give you a tax receip?
|
| 06/28/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I opened an account with Sim ple ( BBVA Compass ) bank several months ago. I have kept my account in good standing, but once I notified them I had moved overseas, they said they would have to close my account within a month. XXXX Despite being a U.S. citizen, and still being paid in USD, the y still refuse to agree to keep my account open. When I asked for an actual explanation, all they could really come up with is " our Terms of Use permit us to close accounts at our discretion ''. XXXX I have included screenshots of my conversation with a support person at Simple.
|
| 01/06/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XXXX/XXXX/2018, I received my expense report checks and wanted to deposit them into my Simple Bank Account. However their services were down, they were not able to accept deposits, all the use of the XXXX Debit Card, check customer balances, or anything involving the bank. It is now XXXX XXXX and services have been down since approximately XXXX XXXX. That is over 6 hours customers have not been to access their funds, contact support, or even perform something as simple as check their balance.
This is quite absurd and would not be accepted by other banking institutions.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
It's been known for some time that BBVA was going to acquire Simple, but the process has been anything but seamless. XX/XX/2021 marked the day of the transition and since then, I, along with many other ex-Simple customers, have been locked out of our accounts. The prompt is to call customer service, but after staying on hold and hearing a dial tone, the line gets immediately cut. Many other customers are experiencing the same thing. This has been going on for four days now and I have no access to my checking account, can't check my balance, and can't receive or send money.
|
| 04/01/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I continue to be late due to my due date. I've requested in writing per their customer service that my date be moved to the XXXX. It's been rejected and the reason I'm told it's rejected is because of late fees and not being current. Well, I can't get current because as I've explained in the letter to them I get paid on the XXXX and the XXXX. My rent, loan, electric, water, and gas are all due on the same day. I will never, not ever be able to pay all of this on the XXXX. So even though I've explained this over and over they continue to leave it and hit me with late fees.
|
| 12/14/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
Older American |
|
CFPB, I am attaching a letter of explanation that I sent to BBVA Compass Bank concerning my credit card. You will be able to see that all payments to them have been made on time, they are not giving me credit for my payments for as long as 9 days and then charging me late fees. One of the late fees caused me to go over my {$2000.00} limit by {$4.00}. I pay my bills through XXXX XXXX XXXX, all of my creditors are paid with in 24 hours or the next business day. In the case of a mailed check to Compass from XXXX XXXX to 9 days to give me credit for my payment is predatory.
|
| 08/09/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
Older American, Servicemember |
|
I faxed a request to close account with notarized statement and copy of My drivers license on XX/XX/2020. ..No response My personal bank XXXX XXXX XXXX XXXX XXXX Oregon Faxed a second request on XX/XX/2020No results A third request was Faxed on XX/XX/2020 No results A call was placed on XX/XX/2020 was promised a call back and I have not heard anything. My Account is with BBVA of XXXX aL If you need account # please call me at XXXX XXXX XXXX Please help I Don't Know what else to do.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX Or XXXX Bank BBVA CompassXXXX XXXX XXXX XXXX Al XXXX
|
| 05/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
BBVA Compass Bank is in error. I submitted a check for payment in full.
I have provided them with a copy of my contract and my check which was endorsed by BBVA Compass Bank. They have payment in full.
Both the credit bureaus and this bank have their story wrong and I have not my opinion but documentation. I have hired a lawyer to help on this and want to notify the Consumer Financial Protection Bureau that I am being mistreated by the credit reporting agencies.
I have furnished evidence to both of the aforementioned parties and they have responded with zero evidence.
|
| 02/07/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
BBVA Compass advertised a {$200.00} offer for opening a consumer checking account. The offer said to " apply online before XX/XX/XXXX '' and receive a qualifying direct deposit to qualify for the offer. I applied for the account on XX/XX/XXXX but was not approved by the bank until XX/XX/XXXX, and now they refuse to honor the offer because my account was not opened until after XX/XX/XXXX. I do not know why the bank took over two weeks to process my application but it was through no fault of my own, and I do not think it is right that the bank is reneging on their offer.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple Bank ( an online bank ) was acquired by BBVA USA. On XX/XX/XXXX, BBVA converted all Simple accounts to BBVA accounts.
During this conversion, the bank encountered system errors and I ( and many other ) users were prevented from logging into their system to complete the conversion.
I have been unable to discern the correct path to regain access to my money. The bank ( BBVAUSA ) has not informed impacted members on how to gain access to their money.
Their callcenters are not answering phones. I want to close the account but I can't do that without any access.
|
| 02/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
Unauthorized withdrawls XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX Did credit my account and then took the money back When i tried to calling to resolve. Banker just hung up the phone and was given a email to contact some which is not exist XXXX XXXX
|
| 08/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
Can Not stop the paper statements on line as BBVA states, tried 5 times to do it, each time, says, I have to call a XXXX number which I am not going to waste my time, thus it's a lie they said to CFBP. I will file another complaint, when the statement fee comes in. Either way I want to close this account as dont want BBVA anymore, with poor service, I opened a XXXX account checking/savings account with superior service. I have to wait till SSA stops the direct deposit in XX/XX/XXXX before I can close the BBVA account. I never want to do business with this entity again
|
| 03/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
This is my second complaint with the same issue with BBVA credit card. I'm owed a {$110.00} credit which I have asked be credited to my account in response to their response to my previous complaint.
BBVA has provided details of a credit they insist have issued me but I have never received it. First, I never authorized them to credit my checking account. Secondly, they have provided confirmation of a transaction with XXXX on my behalf but I don't bank with XXXX.
Speaking with their customer service yields no result and I have not been issued the credit owed to me.
|
| 02/08/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I tried saying and contacting BBVA. Here it is. This account was a suggestion request by a XXXX XXXX XXXX profile on XXXX XXXX XXXX. He initiated contact with me. This profile is going to have his contacts who he claims to be Hackers and will try to use this account. I tried calling BBVA hurry close that account before it's too late but nothing. It was not my intention. It was a XXXX XXXX XXXX with his contacts who requested that I open the BBVA account. Please close that account. This XXXX XXXX XXXX has my social security number ID address, where I work everything.
|
| 07/14/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I have an account with BBVA Compass. Appears they charge fees whenever they decide to. I was charged {$10.00} from my account without them giving me an actual date. So I tried to call them today with 8 attempts, either I was disconnected from the robot call or someone from offshore. My account is set to speak with only someone in the United States. However these people refused to transfer my call. I 'm very disappointed with how BBVA handles banking for their customers and the phone reps should be educated on what the customer request. Their attitudes are horrible.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple Bank transitioned to BBVA with months of reminders and weeks of customer preparation. I have not been able to speak with someone at BBVA to gain access to my account since transition day, Saturday XX/XX/2021. I have called multiple days and been left on hold for hours then hung up on.
My debit card still works but I have no idea the amount left in my account nor the ability to speak with anyone to discuss anything at all.
I want to close my account with them and transfer to a credit union but its day 5 and looking like I wont be able to until next week.
|
| 03/31/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I had asked for an extension on my auto payments. I had asked to delay 3 months of payments. Luckily, I didn't need to extend my loan. I noticed a discrepancy on how my payments were being applied. They over charged me interest on my last three payments.
Date Days Between Payment Correct Interest Amount Overpaid Amount XX/XX/2021 XXXX XXXX XXXX XX/XX/2021 XXXX XXXX XXXX XX/XX/2021 XXXX XXXX XXXX XX/XX/2021 XXXX XXXX XXXX Total amount that needs to be applied as principle {$87.00} I Called BBVA today ( XX/XX/2021 ) to fix this issue but they did not want to help
|
| 05/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
XXXX charged {$860.00} & {$350.00} on XX/XX/XXXX, a full week after authorized to charge ending up in over {$1200.00} in overcharges in my account, which shouldnt even be able to overdraft XXXX, let alone {$1200.00}. I was spending my COVID stimulus on XXXX and the balance was released back to my account apparently on XXXX but the authorisation still took money out on XX/XX/XXXX when it should have expired 3 days after not being charged on XXXX ( XXXX at the latest! ). Difficult events to thoroughly & efficiently explain but tell me what clarifications you need.
|
| 07/12/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
BBAV compass is chargin XXXX dls to cash every single check that totaling XXXX dls or more, I did a complain and they call me and tell me that if I do n't wan na be charge, then I have to open an account, is that even legal? The person whom told me that is XXXX XXXX Retailing executive at XXXX XXXX, a ) is n't illegall to retain money from a payroll check? B ) they do n't have a legal receipt for that fee, they charging and do n't have a proof of that c ) they want you to open an account to avoid that fee. And also told me that every single bank is doing the same
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My Simple checking and savings account was transferred to BBVA USA upon Simple going out of business. The online enrollment did not work and my efforts to establish a login to access my account to were locked. The customer service number directs to an automated system that hangs up XXXX in my experience XXXX approximately 75 % of the time. When a customer service agent is connected, they have all pretended they could not hear me or anything I was saying. They lie, then hang up. I have no access to my accounts and no means to directly address the issue with XXXX.
|
| 11/29/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
In regards to the account from bbva/ compass. I was making my payments and someone hit and ran into my vehicle, I had insurance and had to send the bank check to fix my car, they were supposed to send it back for the damages instead they applied it to the principal of my auto loan which left me stuck paying for the damages even tho I had insurance and still had my car payment due to them putting it toward the balance and not what I owed. This app orally threw me off ruined my credit and prevented me from getting a home loan. They have violated my consumer rights
|
| 06/27/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
Servicemember |
|
BBVA credit card payment department deduct my payment twice without my authorization, and they reluctant to credit back the extra amount ( {$460.00} ) back to my credit card account. Instead they insist they only do check or to my BBVA checking account if I had one. But I have my family member also being taken payment twice from BBVA without authorization, and BBVA credit back that amount to his BBVA credit card account.
BBVA credit card department took money from my bank account without my authorization and they did not explain what went wrong in their system.
|
| 06/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Compass Bank in XXXX XXXX, CA has reported to all the major credit agencies that we have been delinquent on multiple occasions. The bank has admitted fault due to human error. Apparently, the funds were deposited into the incorrect accounts and automatic withdrawals could not be made, leading to late payments. Despite admitting these mistakes, the credit agencies have not been notified and my credit rating has been substantially impacted. Investigations are pending with all three agencies. The bank should be investigated for questionable standards and practices.
|
| 07/16/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
This is the second year in a row I have tried to close my CD when it matures at bbva. Before it matured they were sent a letter and email a deposit slip from XXXX XXXX XXXX to deposit funds from CD. A transfer request from XXXX XXXX to deposit funds from maturing CD. All have been ignored by bbva they continue to want customers to jump through hoops to receive my money back by forcing them, they are requiring me to get medallion stamps or notaries which no other bank has ever required. As a senior citizen Im offended that these people will not return my money.
|
| 01/13/2016 |
Yes |
|
- Customer service / Customer relations
|
|
Web |
|
|
I just received my BBVA Compass XXXX card on XXXX/XXXX/2016 after activating and attempting to use my card at XXXX it was declined. I have no idea what to think about my business interactions with BBVA Compass bank. I have had nothing but issues and frankly this is VERY upsetting. Why is BBVA bank treating me in this fashion? I have done nothing wrong. I called customer service and they informed me the account was opened on XXXX/XXXX/2016 and closed on XXXX/XXXX/2016. WHY ARE YOU DOING THIS? I have done nothing wrong to BBVA Compass to receive this treatment.
|
| 07/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
For months I have been charged {$1.00} for balances under XXXX cents and I have been told this is the interest ( 11.24 % ) on my account balance of XXXX cents per month. It is not identified as interest, it shows on my statement a 'minimum charge '. XXXX charges my credit card {$1.00} every month regardless if there is a balance or not. Credit Card representatives explain this 'minimum charge ' as the INTEREST charge on my card.
Can a credit card company charge me every month regardless of a balance? I have never heard this done with other creditors I have.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX, BBVA shut down access to their Simple checking app. Customers were instructed on XX/XX/XXXX to activate our accounts through the BBVA website. Today is XX/XX/XXXX, and I have tried multiple times to activate my account, and the website is not functional. BBVA acknowledged on their website they are having technical issues due to the volume of customers activating accounts in the transition from Simple, with no indication of when I will have access to my account.
I am unable to access my checking account balance, transactions, and statements.
|
| 03/22/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
I opened a new account at BBVA compass a month ago ( or less than that ), and I decided it wasn't for me, and decided to just use a local credit union. I asked a rep on social media to close the account that was open for less than a month and he informed me that it would be {$50.00} ( XXXX for checking and XXXX for savings ). I do not want to wait six months. In addition, I want my account to be closed because there are so many negative reviews for BBVA and I'd just like to stick with my local credit union. I feel like this fee is unfair and unjustified.
|
| 07/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
Older American |
|
Concerning BBVA XXXX XXXX Visa, I have been trying to close my account, and have my credit amount check mailed to me for app. 3 months.
The website does not offer an email to conduct business.
The service department phone number has a wait time of over an hour. Waiting that long, presents a high probability that a person will miss when the agent is ready.
I have sent a request via mail, but have received no response.
Their chat line says they are not authorized to conduct that level of business, and suggests calling.
BBVA.com Thank you!
XXXX XXXX
|
| 01/22/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
BBVA Compass bank will not cooperate in the pay off of our XXXX XXXX XXXX. We paid it off back in XX/XX/XXXX but they said we still had late fees which they later told us on XX/XX/XXXX spoke with XXXX that it was " principle '' in the amount of XXXX to pay off and that was not late fees. We then traded the vehicle in on XX/XX/XXXX at XXXX XXXX XXXX in XXXX, MO. The dealership can not get BBVA to cooperate with them for the payoff either. They keep passing us to a number or extension where no one answers.
Please advise.
Kind regards, XXXX XXXX XXXX
|
| 01/19/2017 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
BBVA COMPASS HAS RESPONDED TO COMPLAINT BUT IS ONLY RESPONDING ABOUT ONE ACCOUNT AND IS IGNORING COMPLAINTS ON OTHER ACCOUNTS. ALSO, I HAVE RECEIVED NO CALL FROM AN INVESTIGATOR AND HAVE LEFT MESSAGES AND FAXES FOR XXXX XXXX MANY MANY MANY TIMES AND GET NO RESPONSE. I WANT TO KNOW WHEN TO EXPECT THIS ISSUE RESOLVED. I JUST WANT THE ACCOUNTS CLOSED. AS I EXPLAINED TO " XXXX '' CUSTOMER SERVICE FLOOR MANAGER, THE FINAL DISPUTE OF XXXX TRANSACTIONS WAS DUE IN LARGE PART TO LACK OF COMMUNICATION FROM BANK. CAN YOU PLEASE ADVISE WHEN TO EXPECT RESOLUTION?
|
| 01/29/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Back in XX/XX/XXXX, there were two charges to my credit card. One for {$770.00} and the other for {$410.00}. As soon as I saw the charges from XXXX, I contacted BBVA and a dispute was open. I was advised this is clearly fraud as Ive not been charging anything to the card. I was told to wait until XX/XX/XXXX as they have 90 days going back to XXXX to resolve it. Its now XX/XX/XXXX and the charges have not been removed. I have a Dispute ticket number, if needed. This is unacceptable. I work for a major company and fraud cases are resolved within days.
|
| 04/04/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I had opened BBVA checking and savings account during XX/XX/2020.
No where I have been told how to setup the e-statement. Website is also not user friendly or intuitive so that i can figure that out. I tried calling them but they have very restrictive hours or very long wait time.
I was not even aware of the fact that i have paper statement and the bank charges for that. During end of XX/XX/2020 - BBVA charged me {$3.00} fees for the paper statement.
I wrote to them about it and asked them to waive it.
I have some how setup the e-statements now
|
| 09/30/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I have visa credit card from BBVA ( BBVAUSA.com ). Recently I noticed unknown charges posted on my account ( {$1.00} and {$1.00} ). After 12 (! ) attempts, ( they played game, pretend not understand me or really did not understand, or just hanging up on me ) I initiated dispute. Three days later I received " result '' of investigation, stated that transactions " was authorized ''. There were no time when, no by whom they were authorized, not name of merchandise. My attempts to obtain this info over the phone were filed - they do not speak English.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a customer of Simple, backed by BBVA. BBVA decided to close simple and was supposed to migrate accounts on XXXX. To say they were wholly unprepared is an understatement. Accounts are frozen, it has been 3 days with no access to online or mobile accounts. I can not get in to see my account balance. XXXX users are also saying BBVA refuses to waive fees for transferring money away. There is no transparency, no one is answering the support line ( in fact it just hangs up on us ). I have tried 7x ( different support numbers ) and gotten nowhere.
|
| 11/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
BBVA did XXXX unauthorized distribution out of my escrow account in XX/XX/XXXX. I called numerous times for them to resolve the issue and they say it is a system issue and that they need to " reconstruct '' the account and that they need more time to solve their system issue. I have personally calculated all the escrow payments and disbursement and get back to their " incorrect '' ending balance that they are saying is correct. I have given them time to fix the issue or provide a solution that has n't been resolve from my first call on XX/XX/2016
|
| 06/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I have a credit card product with BBVA compass on XX/XX/2020 I attempted to make my monthly payments but was unsuccessful because access to the bank and the services was limited by the corona pandemic.
I made several attempts to make my payment but was only able to finally make the payment on XX/XX/2020.
You received a late payment for that month and have tried to resolve with the bank but can not seem to get any help.
I wanted to summit this complaint as my credit has been severely affected, dropping 100 points and affecting my credit point.
|
| 05/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have a Simple account, which is a partner with BBVA. They flagged my account with a false fraud hold regarding the Washington state unemployment scam because of a previous repayment i had made. Now, I have been without my paycheck that is being held within my account since the XXXX. My paycheck will be deposited tomorrow, still now word from BBVA, and Simple can not process the removal of my hold until BBVA removes it. I have bills due, and am accruing fees and will lose assets. I will be seeking litigation against them if this isn't resolved.
|
| 12/01/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
Hi! I am writing in hopes that someone somewhere can help me I put my card on file at a budget rental car place on XXXX/XXXX/2016 on XXXX/XXXX/2016 they took out XXXX and some odd cents out of my account the funds were never available in my account so it went through and caused my account to overdraft I am not opt in overdraft protection so it should have never went through now I am having to dispute charges and wait 90 days for something I should have been protected against and I 'm livid and every customer service agent I get gets me no where.
|
| 06/22/2015 |
Yes |
|
- Closing/Cancelling account
|
|
Web |
|
|
I applied for a BBVA Compass XXXX XXXX XXXX credit card in late XXXX, but my account was placed a hold for unreasonable excuse ( due to bank incapability ) on XXXX XXXX, and I was just told it has been closed. During this time, it severely affected my normal life purchases and ruined my legal right to get cash back from sign-up bonus and bank promotion. Also, it will bring potential notes on my credit report, which would be intolerable.
I hereby request compensation and a guarantee that nothing negative would appear on my credit report, thanks!
|
| 11/29/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
|
|
Web |
|
|
I opened BBVA credit card through their customer service in XXXX. I have been told I can got 50000 points after 4000 spend plus 10000 additional points after my first use my credit card equal total 60000 points in 3 months. I finished their Spending requirement. Then I just received 50000 points only. I called customer service they said the 10000 points ending in XX/XX/XXXX. They cant give me these points. I felt so disappointed about BBVA. If you cant offer me, you should tell me before I apply. So I think they said that, they should honor it.
|
| 07/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
I HAVE ATTACHED A COPY OF MY LETTER TO THE BBVA BANK ASKING FOR PROCEDURAL CORRECTIONS. THERE HAS BEEN NO RESPONSE TO MY LETTER. BY OTHER ACTIONS THEY HAVE TAKEN THEY HAVE STATED THT THE DEP BOX ONLY CONTAINED XXXX IN CASH AND NO CERTIFICATES OF DEPOSIT. BEFORE HER DEATH, MY MOTHER HAD STATED THAT THERE WAS XXXX XXXX DOLLARS IN THE BOX CONSISTING OF XXXX XXXX IN CASH AND TWO XXXX XXXX DOLLAR CERTIFICATES OF DEPOSIT FOR A TOTAL OF XXXX XXXX DOLLARS. SEE XXXX FOR A HISTORY OF THE BBVA BANK. THIS XXXX XXXX HAS 561 OR MORE BANK LOCATIONS IN THE USA
|
| 06/26/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
Hi, So I had a XXXX shipment about a year ago have stopped. The shipment never left the store. However my account had a weird billing issue and I was still charged, rather than it being automatically reversed. Well I tried to dispute that charge and my bank said I had to sort it out with XXXX. Well with XXXX they said they couldn't refund me the balance. Here is my entire conversation with the disputes team. I've given up with the bank so I'll try and reach out to XXXX to seek a refund again.
This is our chat convo with them XXXX XXXX XXXX
|
| 07/06/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I saw my balance was low, and I tried to make a mobile deposit to prevent overdrafting since I have had in the past, but the app would not allow me to deposit, I do not live near a branch so I called in to ask and the bank said there is no way for me to make a mobile since in the past 90 days I had overdrafted, the only other option was to mail in a check, I was furious because the funds were already really low and I tried to take preventative measures to prevent overdrafting but they would not allow me to make any sort of deposits right away.
|
| 09/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
Servicemember |
|
My bank delayed a few transactions in order to create a negative balance of XXXX during the same day I scheduled 2 transfers to arrive on the same day. I called and the rep told me a XXXX $ NSF fee would be added Tomorrow despite the fact that I had 2 transfers arriving hours after they applied the fresh negative balance to cover it. This means a nsf fee should not be generated and the bank chose to dissolve our relations by trying to delay the transfers in order to steal a XXXX nsf fee even after confirming that they see the transfer coming.
|
| 05/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
Simple, a bank that had been merged into BBVA but run as its own company was ultimately folded into BBVA on XX/XX/2021. Simple was a no-fee bank. BBVA is a traditional bank, i.e. full of fees. While they did disclose their fee schedule, " services '' such as overdrafts and paper-billing ( separately charged ) were opt-OUT and applied immediately, regardless of the customer 's ability to access their account ( which many were not ). These services can also NOT be opted-out of via the mobile app, further limiting user 's ability to avoid fees.
|
| 03/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
On Thursday XX/XX/XXXX, I sent a check worth XXXX to BBVAs check deposit address. My bank is Simple which is serviced by BBVA USA. On Monday, XX/XX/XXXX, I found a pending deposit of XXXX on my account. I initially thought this was a placeholder amount. On Wednesday, XX/XX/XXXX, the deposit posted for XXXX and I contacted them multiple times to rectify this error. I have only been told that it could be many days before resolution.
This money is time sensitive. I will be default on contracts that may cost me thousands because of this error.
|
| 09/09/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I came in to make a withdraw, after leaving noticed my account was negative. I immediately told the teller to return the money. I asked if there was going to be a fee, it needed to be reversed, she said to call customer service. I told her, i wouldnt as they are a joke and that i would back to the branch to fix the issue. She said yes. Next day, with the fee. I headed to the bank. She quickly dismissed what was mentioned yesterday began rolling her eyes and with a heavy sigh brushed me off when i asked to speak with a manager. ( XXXX XXXX )
|
| 11/10/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I opened my account after the company offered a cash promotion for opening the account. The company took 6 additional months to pay the bonus. After finally receiving my bonus, I attempted to close my account. I called the customer service line, as well as going into the branch, and was told both times that my account was closed. However, after opening a new account, I came to find that my account was NEVER CLOSED AT ALL. This is very dishonest, and makes me wonder if they are opening accounts that customers did not agree to like XXXX XXXX.
|
| 07/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I had an account with BBVA, and on XX/XX/XXXX I opened a dispute for non authorize transactions with my debit card. on XX/XX/XXXX my account was closed without any warning, letter, contact or anything telling me this bank desition.
until now I dont know why my account was closed and they 10 days that they have by law to answer or give a provisional credit.
I called many times to customer service and they dont have an answer.
I need the credit disputed mailed by check to my address on my profile with the bank.
Claim number XXXX and XXXX
|
| 01/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Simple bank which is owned by BBVA is closing and I have attempted to transfer my funds to another bank account. I was successfully able to transfer some funds but I have not been able to transfer my remaining balance. BBVA will not accept customer service calls, and I am given the XXXX number for Simple which says my wait time is 2hrs. All of my support messages on the website are left unanswered. I need and want access to my funds immediately. The web interface even says I am eligible to transfer funds but it errors out on every attempt.
|
| 02/16/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
On XXXX XXXX, 2017 I opened a checking account at BBVA Compass. A few days later they closed the account without warning. I had n't yet used the account other than successfully depositing the required {$25.00} opening deposit. As of XXXX XXXX, 2017, they have yet to return the {$25.00} to me. Despite my three phone calls made to BBVA, they have n't made any attempts to give me back my money or give me an estimate for when I should expect either a mailed check or when I can go into my local branch to have the funds returned to me in person.
|
| 01/21/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
My name is XXXX XXXX My BBVA USA/Compass Bank credit card # XXXX Acct statement for XX/XX/XXXX, XXXX - XX/XX/XXXX, XXXX New balance {$7.00}, due date XX/XX/XXXX Payment was made by XXXX XXXX online bill pay {$7.00} on XX/XX/XXXX Bank posted my payment {$7.00} on XX/XX/XXXX *** See bank statement and front and back of the payment check attached.
Bank started claiming my payment was late and put the late fee and/or interest charge on my account.
I made several recorded calls to the bank asking to stop the wrong doings! Nothing was done.
|
| 06/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
BBVA USA bank app rejected a {$7500.00} online deposit after instructions to sign endorse the back of the check with captured photos of both sides. An over the {$5700.00} monthly limit alert showed and the deposit was unable to process. I telephoned XXXX XXXX employee identification number XXXX at BBVA. She was unable to raise the limit to resolve the issue. Instead I was advised to USPS mail an endorsed check. The matter was escalated with ticket number XXXX. The check and deposit are on hold pending BBVA decision regarding this matter.
|
| 04/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XX/XX/2018 received BBVA Card. I immediately started automatic payments. XXXX my first payment didn't go through. I received no alerts. Again in XXXX. I noticed in my checking there were no withdrawals. I spoke with BBVA for 15 hours to resolve this. They said their system had a glitch but was fixed and they would remove the late payment. They never did. I paid off my card in full and closed it a year ago. Tho I have continued to dialogue with them and they say they will, they have never removed the late payments from my credit reports.
|
| 10/31/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
XXXX XXXX has denied to return {$99.00} to me and close my account properly after they say a transaction from XXXX placed my account in the negative. I have spoken with XXXX recently for 2 hours and they are unable to find ANY record of them charging me {$99.00} dollars to my simple bank account. But XXXX XXXX told me today they will not Reverse the fee for XXXX and will close my account after 90 days of it being negative and refer me to a credit collection company even though i have given them all the proof that they are indeed WRONG.
|
| 12/26/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
This is an addendum to complaint : XXXX I was told BBVA needed more information to dispute the charge on XX/XX/2019. They mailed a letter that day with the requested information. It arrived XX/XX/19 but I did not get it until XX/XX/19 due to the holidays. The due date for the materials was XX/XX/19, one day before the letter arrived. They closed my dispute because I did not provide supporting documents by the deadline.
Please see the letter, the envelope it came in, as well as USPS email informed delivery showing arrival on XX/XX/19.
|
| 07/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
on XX/XX/2020, XX/XX/2020 I called the company several time to have the account removed. Before that I've sent several validation letters only to receive nothing in return. The company is not cooperating l and when i call they constantly send me on the runaround. I cant get any information and then when i do talk to someone they tell me to contact the credit bureaus to have it removed. Each time I dispute it the company says that they verified it, that is not true. They can not produce any paperwork or remove it from my credit file.
|
| 05/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
When I signed up for this checking account with BBVA on XX/XX/2019, I used a promotion code that stated that I would get a {$200.00} bonus after receiving a direct deposit of {$500.00} or more. I fulfilled these terms and confirmed my eligibility with BBVA on XX/XX/2019. At that time, they stated I would need to wait 90 days for them to pay out the bonus. Those 90 days have now passed and I have submitted multiple messages for them to look into the issue. They claimed they were investigating it nearly a month ago, but still nothing.
|
| 02/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I was expecting my Direct deposit today Friday XX/XX/XXXXbut it was not in my account at Simple Bank ( BBVA compass ) i verified with my employer that they sent it and it was to the correct account number. I called Simple customer service and they could not give me a turn around time of when it will be resolved. When i asked for a manager i was told that the manager cant help me either but went on to pur me on hold for 45 mins. I read online that this happens a lot with Simple. Pls help. The amount of my deposit missing is {$300.00}
|
| 12/19/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposited a cashiers check to simple bank, for which they put a hold on for 5 business days. The cashiers check was from XXXX XXXX made out to me. I wanted to cancel the deposit since I wasnt aware of this hold, in fact they mainly advertise checks will be cleared the next business day. At any rate, I wanted to have this deposit cancelled so I can go to my other bank and they said there is nothing they can do. I need this money for bills and a trip I am leaving for tomorrow and now can not access the funds from my cashiers check.
|
| 04/28/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
On XXXX the XXXX I deposited a check in the amount of {$250.00} bringing my balance up to {$320.00}. Following my deposit, I used my debit card for XXXX purchases in the amounts of {$38.00}, {$44.00}, {$120.00}, {$40.00} and {$46.00} totaling {$290.00}, thus leaving my account with {$35.00}. I received XXXX NSF charges for my purchases each in the amount of {$38.00} totaling {$150.00}. My account is now in the negative and the bank refuses to refund the charges. How is it possible to get charges when there was money in the account?
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I was a Simple customer for years, and it was bought by BBVA. Since their digital migration on XX/XX/2021, I have not been able to set up an account, see my balance or reach their customer service. They have not emailed or called me back. Additionally BBVA customer service is a vey very long wait and when they do pick up the line is immediately disconnected. I have not been able to access my account for over a week now, this is unacceptable customer service. Customer service also has a very hard time understanding whats happening.
|
| 05/03/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
Servicemember |
|
I opened BBVA checking & savings accounts on XX/XX/2021. The BBVA XXXX XXXX new account offer was {$200.00} for checking account and {$50.00} for savings account.
I met the requirement of " Add qualifying savings account betweenXX/XX/XXXX. Have a balance of {$1000.00} or more on XX/XX/2021 '' but did not receive {$50.00} bonus for the savings account.
I contacted BBVA customer service and was told the bonus should be posted 90 days after account opening and no further details was provided. My account has been open for 90 days.
|
| 05/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
BBVA credit card account was charged off and sold to collection agency " XXXX XXXX XXXX ''. Account was settled and paid in full. XXXX XXXX provided letter of satisfaction. My original dispute was to update the credit bureaus to update as Payment after charge off/Collection settled - less than full balance. It currently shows Charged Off As Bad Debt. I have sent the letter with my disputes but BBVA will not update.
I am currently involved in a new mortgage loan. The score is affecting my interest rate and down payment percent.
|
| 01/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/20, I called BBVA to dispute XXXX XXXX in XXXX {$200.00} or so. XXXX, I called BBVA to report I received {$150.00} from XXXX XXXX and they still owe me {$58.00}. I asked the BBVA fraud rep. what has BBVA done yet? He said they are checking on it. I asked did BBVA write XXXX a letter or call? He had no answer and said it could take up to 90 days. I told him that is rediculous.
BBVA hasn't even contacted XXXX XXXX. This is consumer fraud by BBVA. I want my {$58.00} back now. There is no law banks get 90 days to do a dispute.
|
| 06/27/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
Servicemember |
|
Yes thank you! .. Ive been trying to pay on the phone as XXXX compass bank said _last month that they had an internal/technical problem with the XXXX app.. however my complaint is I tried to pay with my XXXX bank on my current account _this month before the due date ( & previously ) as usual..
Recording ; _no operators available to take your call! _ Ive tried now three days and get a recording to leave my telephone number for _call back when they arent so busy__ I did this is crazy.. now a late fee?
|
| 01/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I applied for a BBVA checking and savings account using a promotional offer to receive a {$200.00} and {$50.00} bonus respectively. I have completed the requirements of the offer. When I asked BBVA when I would be paid, they said that I wasn't eligible because I had a checking account open in the last 12 months. Fortunately I keep my own records and know this is incorrect. I closed my last BBVA checking account on XX/XX/XXXX. As anyone can see, it has been more than 12 months and thus I am eligible under the terms.
|
| 11/15/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
BBVA Compass-I have a car loan thru this horrible company. Today is XXXX and I called to make a payment. I knew I was late and I was prepared to pay a late charge. The representative stated that I had a late charge from XX/XX/XXXX too! In XX/XX/XXXX, I called and made that payment thru a representative. Not once did he/she mention a late fee! No one has called about this late fee. I have not received a letter. Nothing! How can they assess a late fee and never tell you?!?! I refuse to pay a late fee that I was never informed of.
|
| 04/06/2015 |
Yes |
|
- Closing/Cancelling account
|
|
Web |
|
|
On XXXX XXXX, 2015, I applied for a BBVA XXXX XXXX on XXXX XXXX, 2015, I was contacted by the BBVA underwriting department letting me know that I was approved and they told me my credit line was {$20000.00}. A few days later I called to do a balance transfer and they told me that my account was closed due to security concerns but would not address the reason why. Up until this present time I have not received an explanation as to why my account was closed. I have attached a copy of the email as proof of BBVA opening my account.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA recently bought Simple bank, and since the transition Ive lost access to all of my money along with every simple bank customer that was included in the transition. Im currently struggling to budget {$20.00} in cash because of this for the past 2 days & all of my money goes into this account so it is urgent i unlock it to pay my bills & for essentials. They claim the call center would be opened today too for us to call but were all getting the same voices who claim they cant hear us and hang up every time we get connected
|
| 05/02/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
The Bank Closed And Blocked My Account From Being Used. and simple bank wont help me with any information on this account there was a direct deposit from XXXX XXXX XXXX {$440.00} XXXX XXXX XXXX Was Given to me And Simple Bank has not Released the Funds or Return that check back to XXXX XXXX . They have given me none of my money that was left on my account please help with this problem. The Bank Wont Return ACH Check Back To XXXX XXXX and i have not received my benefits payment from Simple.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a customer of Simple. On Saturday, XX/XX/XXXX, Compass BBVA shut down Simple, claiming that all Simple customers would be moved over to the Compass online system.
The transfer failed catastrophically. I am unable to access my accounts. At this time, on Sunday, XX/XX/XXXX, customer service representatives assigned to this case are hanging up on me moments after introducing themselves. I am unable to access any online banking accounts to move money around or check my balances, and BBVA is refusing to provide support.
|
| 09/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have a BBVA account that is showing two missed payments, for XXXX 2017 and XXXX 2017. This is grossly inaccurate and I feel as if it is an attempt to keep my credit score held down, as an effort for me to be FRAUDULENTLY charged higher interest rates. These late payments need to be removed bc BBVA is fraudulently considering them late. Ive reach put to bank personnel several times and no one can seem to tell me why these late payments are still appering on my credit report. My next step would be to escalate this matter.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My simple account was taken over by BBVA. Rollout happened on XX/XX/08 and was a disaster. I was locked out of my account both online and through the app. No customer service available.
I waited until Monday and tried again. I was able to get in through the web but kept getting knocked out. No access through app. I called customer service multiple times and was hung up on both times.
Managed to move my money to my main bank account but I was charged for each transfer and now they want to charge me to close the account.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Simple Bank partnered with BBVA Compass USA had a transition on XX/XX/2021. Like thousands of other customers, I have been unable to gain access to my account, and customer service with BBVA USA has been unimaginably poor. Their phone system hangs up on customers, and the website continues to lock myself and others out after several password resets as the site says " for security reasons your account has been locked '' with no further explanation. As soon as I gain access to my account, I will be closing it immediately.
|
| 02/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Web |
|
|
I requested a cashier 's check for $ XXXX on XX/XX/XXXX.
BBVA 's bank, Simple, removed those funds from my account on XX/XX/XXXX.
Simple can not find the check and will not cancel the check, which means I'm out $ XXXX.
I spoke with Simple 's customer service today, on XX/XX/XXXX. They said that the problem was that XXXX has weather delays at the headquarters of their partner bank, BBVA. This is a verifiable lie ; XXXX publishes their service delays, and there are no delays in the area that Simple/BBVA is claiming.
|
| 07/30/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
Bbva compass closed my account. I received no notification it was just closed and then when i contacted them in regards to when i will recieve my funds I was given no direct response. I then tried to reach back out XX/XX/2018 and the company blocked my number providing me with a busy signal XXXX everytime I called. I had to call from another number this indicated that the company purposely blocked my number. I will like for bbva compass to return my funds and give me a direct response on when i can expect to recieve it.
|
| 06/05/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
We opened an account with Simple in 2020. In XXXX we were informed that the account would be closed prior to their merger with BBVA and we would be receiving a check in 7-10 days. When no check arrived, we began calling. Though no one at BBVA denies that we had an account with $ 5000+ in it, they are unable to explain why the check has not come, or to send a new one or return our money to us in any way. We have called more than 5 times and spent easily 6 hours in phone calls working on this issue over the last 2 weeks.
|
| 01/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
My account was closed in XXXX of XXXX with BBVA due to nsf fees. I recently got an online loan from a company I have previously used with this account as well. I thought I had changed my acct and routing number from bbva to XXXX. They took my loan and covered the nsf fees even though my account was closed. They took the loan on XX/XX/XXXX. I am now expected to cover the amount of this loan and the finance charge due to this bank forcing me to pay a debt. They wont even let me pick my money up from the branch nearest me
|
| 08/17/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I set up a new account with a company named Simple, I went through the process to start a wire transfer, confirmed the mirco test deposits as they requested. Then set a transfer from my old bank of {$500.00}. Set to deposit in my Simple account on Monday XXXX The money is not there and Simple refuses to tell me anything at all. They have demanded documentation including my social security number photo id and old bank statements from 2 months ago. They still refuse to give me any information they have hijacked my money.
|
| 01/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I am trying to have my visa debit card opted out of the Visa Account XXXX program. Visa says to contact BBVA. BBVA has over an hour wait time every time I call. I have been unable to find a way to do it myself online. I have tried the web chat and been told the chat is not secure and unable to take any personal information. I have tried holding on the phone until the BBVA service actually takes me through their end of the call survey and hangs up. I do not want my debit card number automatically updated with anyone.
|
| 11/29/2020 |
Yes |
- Debt collection
- Auto debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
I was making my payments and someone hit and ran into my vehicle, I had insurance and had to send the bank check to fix my car, they were supposed to send it back for the damages instead they applied it to the principal of my auto loan which left me stuck paying for the damages even tho I had insurance and still had my car payment due to them putting it toward the balance and not what I owed. This app orally threw me off ruined my credit and prevented me from getting a home loan. They have violated my consumer rights
|
| 07/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
|
|
On XX/XX/2021, I noticed that I have an available balance of {$100.00}. Therefore, I purchased a delivery of XXXX from XXXX in the amount of {$22.00}.
However, due to the quality of my order, I requested a refund, which XXXX reimbursed back to my card ending in XXXX ( please see attached ). I noticed that the bank has failed to process the {$22.00} credit back to my account, which now shows that I have a low available balance of {$76.00}. Instead, it should show the previously available balance of {$100.00}.
|
| 12/16/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I closed a checking account with BBVA Compass several months ago. I received a letter, with no prior warning, this month that the account was overdrawn by {$9.00} XXXX due to a service fee assessed AFTER the account was closed ) and would be sent to collections. When I called and demanded that the account be refunded the {$9.00} charge and closed out, I was held XXXX and told that unless I paid the {$9.00}, my credit would be damaged. I paid the {$9.00} under duress, and believe XXXX should be held responsible.
|
| 08/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
this is the second bbva compass bank has rearranged my ebit transactions to char me XXXX or XXXX overdraft charges, I have made several purchases during the week of XXXX/XXXX/16 thru XXXX/XXXX/16, I had an emergency with my car and swiped a purchase for a new tire. I accept during this transaction I did not have the funds but I was scahrged twice for this purchase. then I looked at my account and it said I have a positive balance of {$1.00} but how is that possible if I was charged XXXX nsf charges of {$38.00}.
|
| 10/10/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
After sending several emails and leaving even more voicemail ( s ), I have yet to get the hard inquiries from Compass Bank removed from my credit report. I have a total of ( 5 ) There 's no way I filled out the same application 5 times. This is not me, I 'm not sure if my credit is ran by default to check updates on my report, I 'm not sure but I would n't apply for Compass Bank, I 've been with XXXX XXXX XXXX for almost 2years, this cant be right.
XXXX XXXX XX/XX/XXXXXX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/22/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Without notifying me, BBVA Compass closed both of my accounts and withheld the funds previously contained therein. I later learned that they had done so based on derogatory information received from XXXX XXXX. BBVA Compass did not provide any notice as to their use of this information.
BBVA Compass also held and restricted my access to the funds taken from the closed accounts without notifying me. BBVA Compass would have held the funds indefinitely if I had not acted in a way so as to regain control of them.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
Simple Bank backed by bbva was bought by XXXX. when they aquired bbva. we were promised seamless transition. on a friday before XXXX XXXX they decided to do the transition. my girlfriend and i have been locked out of our apps for bbva due to technical issues. as have many other consumers. i tried calling and every time they would hang up on me. the same happened today, they are also going to charge us for fees that we need to opt out of which i cant even opt out of due to not being able to access my account.
|
| 04/07/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I have been w ith Simple Bank for a long time and all of a sudden I ca n't access any of my funds. They tell me that they need my social security card, bank account, papers for external account, etc when I have been with them for months and I had to call them 5 times and every time they told me the same story. Do not use this bank they are unprofessional! They froze my bank account without giving me any kind of notice, even when I told them I had to buy my medication and pay my rent they still did n't care.
|
| 03/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
i was to recieve my stimulus payment to my account via IRS, and was told that my money can not be deposited in my account because i am married and have XXXX dependants. this is how the IRS sent the ACH in. it has been mishandled and is now the banks problem to fix this issue on a timely manner. i had no issues in XXXX when a married couples stimulus payment of XXXXx2 was deposited. i would like this matter fixed in a timely manner and at no time was BBVA BANK encouraged to fix the problem in a timely manner
|
| 04/29/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX, my account balance was over $ 4k. On the same day, my husband 's paycheck, which is normally received via direct deposit, was delivered as a live check by XXXX at XXXX, due to payroll processing issues on the part of his employer. The BBVA branches were closed, so we deposited the check via the mobile deposit app. The bank put a three day hold on the check and after calling to request the hold be lifted, they denied the request. This was a payroll check and by law they can not hold the funds.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XXXX the XXXX, Simple Bank closed and accounts were allegedly moved over to BBVA. However, since Friday evening at XXXX XXXX XXXX accounts remain untransitioned and now funds can not be accessed via a debit card or online transfer. The company has now cut off all access to phone support and are ignoring attempts to reach out via email and/or XXXX XXXX If you go to their XXXX XXXX page, hundreds of people are saying that they can not reach their funds. You can find the XXXX XXXX page at https XXXX XXXX
|
| 08/11/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I opened an account with them 4 years ago and they immediately closed my accounts without providing any reasons at that time. I chose to submit to humiliation at that time. However, I was trying to give them a second chance last week but they did the same thing again - closed my checking and saving accounts on the second day that I opened them. Again, no reasons! I have banked with serval banks and never seen such a ridiculous bank like XXXX. Will never do any business with them anymore for my whole life!
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA should be looked into for the closure of simple and how they migrated accounts. They locked thousands of people out of their accounts. Changed routing and checking numbers and are mismanaged the situation. Hours long hold times. Their IVR hangs up on you because they are to busy???
Then to top it off, charging fees to remove money from accounts when people can login. Super shady and XXXX over so many consumers.
Simple was cool.
BBVA ruined the experience immediately and dropped the ball hard.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I'm a Simple customer attempting to transition to BBVA. The transition started XX/XX/2021 but I have not been able to complete it due to various errors in their system. As a result I can not see my bank balance, make deposits or withdrawals, see my transaction history, etc. My card does still work and auto payments are being deducted as expected. BBVA has made several vague tweets about the issue but has not contacted me personally ( via email/phone ) and I was not able to reach a support rep via phone.
|
| 12/21/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
I spoke to a associate on the XXXX of XXXX he advised me somone from the escalation team is going to contact me within 7-14 business days no one contacted me to get the card reissued i keep receiving mail from the company bbva telling me to use my card in order for to receive cash back offers. I have called numerous times to the company with no resolution or information on my account on the XXXX of XXXX I receive a email telling me to give them a survey on the resolution which I still have not recieved.
|
| 08/19/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American, Servicemember |
|
BBVA Compass Credit Card Account
On XX/XX/19 I sent Request to Cease Further Communication.
On XX/XX/19 received back signed delivery receipt. Signed by XXXX XXXX.
Since that date I have received 3 phone calls to request payment or could be referred to collection agency. 1st call was approx XX/XX/19. 2nd call was on XX/XX/19 @ XXXXXXXX. 3rd call was onXX/XX/19 @ XX/XX/XXXX/XXXX. I advised each caller about the Cease Request.
The amount owed = $XXXX
I am on a payment plan with XXXX, XXXX XXXX # XXXX
|
| 03/03/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have went into the bank 4 times and called 7 times.. the bank shows my account open and over 30 days late twice. Once onXXXX and once in XXXX which is not accurate. I closed the account on XX/XX/XXXX. The only late payment was in XXXX. Which was never reported. This inaccuracy has lowered my credit score over 80 points. I am I am in the middle of escrow on a home loan and this is making me in eligible. They REFUSE to correct this!!! I am going to lose my deposits and home loan due to their mistake!!!
|
| 10/29/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I recently got approved for $ XXXX with BBVA Compass. I was given a higher interest rate and the score used was a strategic move to manipulate the system. My fico is over over 750 I was given a 14 % plus rate. They claim my score was XXXX XXXX. I purchase a car about the same time and the dealership told my XXXX was XXXX and XXXX XXXX was XXXX. I call the corporate office and it rang a few time then hang up. When I made contact with the number on the application I was told I could reapply in 6 months.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA bought the bank I had an account with, Simple Bank. As of yesterday they disabled the Simple Bank accounts and transitioned them to BBVA.
Since then I have been unable to access my account.
I have tried repeatedly to get in touch with them using their provided numbers, but their agents just keep pretending they cant hear callers, even though you can hear them pause and listen to what your saying. They then just hang up on you.
Theyre doing this to multiple callers, as reported on XXXX XXXX
|
| 07/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have no idea why there is a {$10.00} fee on my Compass credit card. It is incorrect. I have called and emailed the company many times to fix it and change my credit report to never late. I take pride in my great credit and BBVA is messing it up. I have tried many time to call and speak to a person at the company and have been left on hold for hours. I can not believe it is one of the biggest banks in the world and is unable to be reached. I am very upset and plan to take this to the highest levels.
|
| 11/02/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
My name is XXXX XXXX and I 'm a victim of Identity theft, Ive attached my FTC identity theft report. I believe that my accounts have been used fraudulently in the past and currently. Can you please check to see if any personal or business accounts are open under my social security number or have been open in the past. if so, can you please close the account and send every single statement to my address XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX SSN # XXXX
|
| 01/05/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I spoke with BBVA compass rep. XX/XX/2020 about being in the hospital and regarding not being able to make payments at that time ... .and how the car note payment booklet they werent sending like they should have! I have been calling BBVA compass trying to get the charge off removed and account opened ... Sense XXXX No one has been able to help me ( they only quote its been charged off ) XXXX received no letters by mail stating any of the payment charge offs or letters requesting past due amounts
|
| 10/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/18 I opened a BBVA Clear Connect Checking account with Promotion code : XXXX. This promotion is for {$100.00} deposited into checking account after meeting a requirement. I completed this requirement by processing a bill pay to a cable company for {$25.00} on XX/XX/18. The terms of the offer state that the checking account bonus will be deposited within 90 days of meeting the terms. Seeing that it is now beyond 90 days and BBVA refuses to acknowledge this, I am filing a formal complaint.
|
| 04/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I received an email from " my boss '' asking me to transfer money to another bank account. My boss did not send it. Our domain name isXXXXXXXX, the email was disguised, but our IT person looked into it and discovered it came fromXXXXXXXX ( just XXXX " t '' instead of XXXX. ) The sender attached a pdf, asking for money to be wired to XXXX XXXX, via Compass Bank, XXXX XXXX XXXX XXXX, XXXX, NM XXXX. Routing number XXXX. Acct number XXXX. We did not transfer any funds, but I wanted to make you aware.
|
| 09/06/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I opened a personal checking account with BBVA Compass bank located at XXXX XXXX XXXX XXXX, XXXX, AZ, XXXX, and when using my ATM card on a purchase one day, my card was charged overdraft fees after the ATM authorized transaction fees exceeding the available amount in my checking. I disputed the fees and received no help. When I attempted to close the account, the bank was uncooperative and hassled me by USPS to pay the fees putting the account in default status. I have read this article- XXXX/
|
| 01/26/2017 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Regarding case # XXXX with BBVA Compass Bank, I receives a letter and I responded and when I did they said the act was charged off and the could not tall to me and to call recovery ( XXXX ) XXXX, they said they could not help and for me to go to the branch, branch said to call this #, they are giving me the run around and said that the account is charged off. Told me to pay the {$140.00} and all that is insuffient fees that I should have not been charged with in the first place, I am so upset.
|
| 02/22/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Web |
|
|
It is not the denial that is the issue. i was told that if I applied and got denied for that term I could apply for a different term and not re-run my credit. Well i was going to add my husband and all of a sudden they wanted to re-run my credit. I didn't do it but I wouldn't have let them in first place and why i asked, they said my credit was good for 30 days then that changed. This same bank ran our credit twice for a mortgage loan. these multiple hits hurt us and I do not agree with this.
|
| 11/23/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
The bank 's mistake led to overdraft charges on my account. The bank 's discriminatory practices will not allow me to make ATM deposits on weekends or holidays. Charges that where apparently on hold where not included in my available balance. After making several charges, the charges on old then appeared forcing my account into a negative balance. The bank then added several XXXX dollars in overdraft fees. The bank refuses to deduct the overdraft charges and places the blame on the consumer.
|
| 02/15/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hi, I have currently over $ 10K in my savings account that I can not transfer out to my other bank. They said my there is a security issue and asked me to send me a copy of utility bill to verify current address. I sent it three times but first two time they said they did not receive it, and third time they say they can not verify. The address on proof matches the address on my account profile. I feel I have wasted a lot of time trying to resolve this. Customer service is sarcastic with me.
|
| 01/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We were told by a BBVA Compass bank loan officer that we can apply for a cashout refinance mortgage on the type of property we own. They charged us {$520.00} for an inspection upfront but at the last minute they canceled the inspection because they decided they did not want to refinance our type of property. They promised us a refund but they never refunded our money. It has been more than 4 months. We have called, texted and emailed several times about it but they are not responding to us.
|
| 10/14/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I deposited a check into my BBVACompass account on XXXX/XXXX/16 in order to ensure that there were enough funds in the account to cover all outstanding charges. the check was in the amount of {$20.00} and was processed and paid by XXXX XXXX XXXX bank on the same day. BBVACompass put a 3 day hold on the check even though it had already been paid by XXXX. The end result was that BBVACompass charged an NSF fee of {$38.00} when in actually there should have been sufficient funds in the account.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA took over my bank ( Simple ) and the transition was supposed to be " seamless '' - was set to go into effect this past Saturday, however their entire system crashed leaving me without access to my money for three days and counting. Their call center wasn't accepting calls over the weekend and it's now Monday and I've been on hold for hours trying to get in. The system keeps hanging up on everyone. There HAS to be a penalty for keeping people locked out of their account for 72 hours.
|
| 05/01/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I want BBVA Compass to stop sending me credit card offers in the mail. BBVA Compass is a company with poor standards and practices that markets itself as a real bank. BBVA Compass sends me a ridiculous amount of fake offers in the mail and I don't want to receive anything from BBVA Compass regarding anything they have to offer. My name is XXXX XXXX and my address is XXXX XXXX XXXX XXXX, CA XXXX. I want BBVA Compass to remove me from any mailing list or consumer database they have or use.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA chose to transition all Simple banking customers on a Saturday. They were ill-prepared and have locked most users out of their accounts for over 36 hours now. They closed down customer service phone numbers and when they opened one back up they're now having " technical difficulties '' with their lines and they either can not hear you or you are automatically disconnected.
There is no recourse. Apparently we have to wait to see if and when we will gain access to our money/accounts
|
| 02/04/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
When I opened my BBVA Savings account, I thoughts its an ONLINE Savings Account with no fees. Now I just realized they charge me a quarterly service fee of {$15.00} and my account is over-drafted. I would like to close this account and reverse those fees. Given the pandemic crisis situation, I just got laid off from my job and I am unable to keep with my current obligations with BBVA. At the same time, I DID NOT know that my savings account is having a quarterly service fee of {$15.00}.
|
| 01/08/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened a new BBVA Compass bank account under the following terms : BBVA Compass is offering a bonus of {$200.00} when you open a new checking account and complete the following requirements : Receive a direct deposit of at least {$300.00} within 60 days of account opening However, I have not received the bonus yet.
I met the bonus requirements ( Receive a direct deposit of at least {$300.00} within 60 days of account opening ) on XX/XX/2017 and should have received my bonus by now.
|
| 07/13/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
On my account ending in XXXX, I have opted out for and and all courtesy overdraft protection options XXXX ATM & Everyday Transactions - Checks & All Other Transactions ). On XXXX/XXXX/2015 my available balance was {$31.00}. On XXXX/XXXX/2015 a payment in the amount of {$300.00} was posted ( POS AUTH XXXX XXXX Auto Finance XXXX ) I do not understand, if I have opted out of these services, why this payment was authorized. This also generated a NSF on my account in the amount of {$38.00}.
|
| 10/20/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
Ive been unemployed since covid 19 started without stimulus check, the bank gave me a three month break. After that i was still without a job and sent me to collection. Im calling now to start making payments on the vehicle and get back in track the say they took me out of the loan and I cant make payment. My options are payoff the car completely or surrender the car i think this is so unfair if someone can help me fix this with BVBA COMPASS i would appreciate it. Thank u, XXXX XXXX
|
| 06/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I always keep track of my spending and know how much I have in my account. I never authorized bbva to pay everyday debit card transactions. If I didnt have enough it shouldve declined the purchase but it didnt. So they reordered my transaction causing my account to go negative. My posted balance - {$2.00} and I was charged an overdraft fee of {$32.00}. This happened to me many many times and they refused to refund. I have no choice to to ask CFPB to step in and help me resolve this.
|
| 01/01/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
I applied for a BBVA Compass account and they denied me saying " UNABLE TO VERIFY IDENTIFYING INFORMATION ''. Surprisingly, they were able to pull my XXXX report and state my credit score. They did not call me to verify at all what information they need. I called them to check the status before and they can not tell me anything but to reapply in 30 days. Sounds like a waste of a hard pull on my account. I am willing to provide any identifyinh information to them if they ask. Thanks!
|
| 04/20/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
BBVA Compass pr olonged process to deposit insurance check. I received an insurance check to pay for damage to my home. I went to deposit the insurance check at the local BBVS Compass branch, was told I would need to complete pages of forms and mail the check to Alabama processing. After that it would t ake 10-15 d ays to process and return endorsed check. Real ly? BBVA Compass g ets to hold my check for almost a month?? In the meantime I 'm out $ 12,000+ in personal funds. Ouch.
|
| 05/17/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I have Few CD 's with BBVA Bank. I asked them to close and credit the fund to my money market account. I followed all their instruction.
Even after all that I called them and they would not take care of the problem. I had to call them 5, 6, even seven times and they credit the fund after 7 to 8 days.
I want them to pay the Interest at my cd rates for those days. Also not following my instruction and westing my time I would prefer to be compensated for the time and inconvenience.
|
| 02/12/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
We recently got a home equity loan with BBVA Compass. On our first mortgage statement we were charged a {$320.00} appraisal fee. When we reviewed our HUD-1 statement we saw that that fee was to be paid by the lender in escrow. We called BBVA Compass and after an 45 minutes of transfers and hold time, we were able to get them to reverse the charge. My concern is that other people have been charged an appraisal fee after closing, and did n't know that they should n't have to pay it.
|
| 05/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple Bank transitioned to BBVA Bank, which I was told would be " seamless. '' Over a week has gone by since the " transition '' and I still can not access my account. BBVA does not answer the phone and does not have any other way to contact them. When I try to log into my account, I'm told my account is locked. When I reset my password, I'm told to call customer service. When I call customer service, I get a recording saying Simple customers will be helped soon. This is insane.
|
| 07/08/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I have an online acct with bbva and im locked out of my acct. Someone must have hacked my acct because the recovery phone number was changed. Ive called at least 7 time and spent hours trying to get my acct back that has all my money. I told them the debit card was gone. They will not even block my acct or turn the card off. I need help. They say i have to drive to central fl where there branch is to prove im me. I can answer any? Or verify whatever they want. I need help please.
|
| 02/25/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
The derogatory marks on my credit report is blemishing my credit report which prevents me from obtaining the credit that I deserve. I have made several attempts to resolve this issue by asking XXXX, XXXX, and XXXX to remove late and missed payments.. The only responses were from auto generated letters stating that the accounts are valid. Under The laws of FCRA I have the right to dispute the validity of these accounts and proof from the credit bureaus must be given upon request.
|
| 06/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am writing to request a correction of the following information that appears on my credit report [ XXXX, XXXX, XXXX ] Account Name : XXXX XXXX XXXX- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX- XXXX XXXX XXXX Im the victim of identity theft and I dont recognize these accounts on my report. Please provide evidence the following account belongs on my report and that my rights have not been abrogated. In the event that no record exists, please delete this damaging account information.
|
| 06/13/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I made a mobile deposit on XX/XX/XXXX which is deposited on XX/XX/XXXX. I made my mortgage payment & other transactions on XX/XX/XXXX. Now BBVA Compass is charging me {$160.00} in fees for those charges on XX/XX/XXXX. Screen shots of my bank activity from my BBVA Compass mobile app are attached for your reference. After 2 hours on the phone with various people & a trip down to my local branch, I was told they will not waive these fees that are clearly errors within their system.
|
| 02/13/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
On XXXX XXXX, 2016 my Compass Bank account administered by Simple was locked and the funds in the account subject to a garnishment. On XXXX XXXX, a deposit was attempted and denied. On XXXX XXXX, that deposit of {$570.00} was allowed into the locked account. The deposit was not supposed to be allowed, as the account was locked.
A court order has been issued to release the funds in the account after the initial locking. Simple and Compass are refusing to follow this court order.
|
| 09/11/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was at work about 3 weeks ago when i got a notification that there was two alerts that both for XXXX bucks at the same atm within a minute from each other. This was also an atm in a complete different city that i live and work in. Called canceled my card opened a dispute. A week went by they responded with nothing was found wrong. Called again and reopened the case. Today i get the same message back copied and pasted. What can i do about this?
This was through simple banking
|
| 06/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I use a smartphone service called XXXX XXXX which I have my bank account and debit card link to. XXXX XXXX requires updated information from my banking company Simple which is not providing updated information to XXXX. This forces me to not be able to use XXXX XXXX which needs to know if I received my payment on XX/XX/XXXX. Simple will not provide that information which is incredible frustrating. I never had this issue with XXXX and I 'm about to close my simple checking account
|
| 06/16/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I have a Compass Bank Checking accou nt. From XXXX XXXX to XXXX XXXX I was charged ATM fees totaling {$2200.00}. The practice of charging excessive fees is unfair. I continue to use this checking account and would like Compass Bank to adjust the balance based on waived fees. I have paper copies of all monthly checking account statements, including all pages, reflecting the fees that were charged. I have more than XXXX account w ith Compass B ank.
|
| 06/28/2016 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
My business partner and I have experienced a total breakdown in communication with the BBVA branch XXXX, TX XXXX. The staff have not resolved simple banking issues and do not reply to our calls or emails. As a result our company : Can not make on-line wire transactions, despite compiling all the relevant paperwork in the branch in person in XXXX Have not been able to have new cards correctly issued Can not access the XXXX account all on line ( error message - account locked )
|
| 06/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I have credit card from BBVA compass.
I did setup auto pay on the app.
But it does not work, then I went to the bank center and they fix it but still not working. But the time I miss payment because the only way pay at bank center or pay phone. And that time Im out of the county. When I back I pay off because they dont let me pay by the app or online.
They keep charge the late fee even Im pay on time by setup auto pay.
They said the will refund the late but they dit not
|
| 04/30/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XX/XX/2018 - for over a month I have tried to access my BBVA Compass checking account. Everytime I call they say I need my account number to access my account. They won't let me use my ATM card or any other information, SS, DOB, address, etc.
They won't send a paper statement. They won't help access the account by sending a link to reset, they flat do not help if you do not have the account number and they won't send out a paper statement so I can get the account number.
|
| 02/13/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I had recently filed a complaint about Compass Bank. They were denying me any reimbursement of my personal property that was left in the vehicle after a repossession. They are denying me for the reason that it was not listed in their report. The items were in the consoled of the vehicle and were not out in the open. They can not just donated or discard personal property such as eyeglasses and prescription medication. Those are important and necessary for my everyday life.
|
| 09/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I HAVE DISPUTED THE REPORTING OF THESE ACCOUNTS SEVERAL TIMES. THESE ARE BEING INACCURATELY REPORTED ON MY CREDIT PROFILE. THE CABLE BILL IS FRAUDULENT. THE BBVA LATE PAYMENTS ARE TOTALLY INACCURATE. THESE LATE CHARGES ARE HOLDING MY CREDIT SCORE DOWN. I AM TRYING TO BUILD MY PERSONAL CREDIT TO BUILD MY BUSINESS BUT THESE INACCURATE REPORTED ACCOUNTS ARE A HINDERENCE. IT IS ALSO UNFAIR PRACTICES. XXXX AND XXXX ARE NOT REPORTING THESE INACCURATE ACCOUNTS. ONLY TRANSUNION.
|
| 12/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I contacted BBVA Compass Bank after I noticed that several credit card accounts were open Fraudulently from XXXX XXXX XXXX and the payments were being taken from my second checking account. I advised both banks the XXXX disputed amount had to have been a roommate that rented a room from me for about six months. After he recently moved out I noticed things in my dresser drawer were missing such as money, Identification, and Credit Cards from companies I did apply for.
|
| 07/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
I received a zero-interest loan due to the federal shutdown in XXXX of 2019. To get this loan, I had to switch my Banks, transfer all my automated withdrawals, etc. Some few kept slipping through the cracks, reopening my account and the bank charging interest on credit they forwarded to my account. This has happened every month since XXXX, and every month I have called BBVA to fix this and every month I have been assured my account is closed and nothing can reopen it.
|
| 02/27/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
The vehicle was in a accident in which XXXX refused to cover a valid claim. Damages were paid for out of pocket and since those funds were usually allocated for payments the funds XXXX did send were signed over to the bank. XXXX has underpaid the claim and I am still awaiting the rest which would have brought the balance current. The bank has now charged off the vehicle even though XXXX owes the balance due to fix it which was paid by me and would be sent to the bank.
|
| 10/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
The derogatory marks on my credit report is blemishing my credit report which prevents me from obtaining the credit that I deserve. I have made several attempts to resolve this issue by asking XXXX, XXXX and XXXX to remove late payments. The only responses were from auto generated letters stating that the accounts are valid. Under The laws of FCRA I have the right to dispute the validity of these accounts and proof from the credit bureaus must be given upon request.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XX/XX/2021 Former customer of Simple Bank which as of XX/XX/2021 was closed and accounts were to be transferred to BBVA USA. Account transfer has locked me out of my account. BBVA has provided zero assistance. They say they have opened up Customer Service today XX/XX/2021 from XXXX to XXXX XXXX every time I have called for assistance ( 20 times as of writing ) my call gets disconnected or I get through to a CS rep who instantly says they can not hear me and hangs up.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Im a simple banking customer transitioning to BBVA. Ive been trying to gain access to my account, which they have locked for no reason.
Ive been calling to gain access but they claim to not hear me and immediate stay call them back and hang up. I just want access to my account and funds but they have not done so. Theyve changed my routing number, and because of that Im unable to pay my credit card bills as I need the routing number to link my account. Please advise.
|
| 01/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I submitted complaint XXXX and it was sent to compass bank on XXXX. They have exceeded their required acknowledgment time of 3 business days. I have not heard anything.
Yesterday I was charged an additional overdraft fee because they attempted to " transfer '' {$25.00} from my checking account ( that I have been trying to close for over a month ) to my closed savings. The fees they are charging because I am attempting to close my accounts are predatory and illegal.
|
| 04/11/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I called BBVA after getting confirmation of my refund from LA XXXX who told me it takes 1-3 days to return to the acct and I called my bank BBVA and asked that when I get refunded can they refund me the XXXX over draft fee and he stated No.! Bad customer service and I would not recommend this place to any body who wanted a Great Customer service bank!! I work in financial services with credit unions and we truly appreciate our members and I recommend them to people
|
| 08/04/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX XXXX XXXX have failed to investigate matter accurately. These items where disputed last year and early warning failed to provide accurate proof of items upon request. Instead of providing items that pertain to the Compass Accounts XXXX & XXXX compass gave a blanket reason for a matter pertaining to a business account under a tax id and not a personal account. The also deflect the matter to non working compass number where no one responds to call or voicemails.
|
| 08/01/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
Wallet containing debit card and telephone was stolen from a hotel room while on vacation on XX/XX/2016. Theft was reported to the banking institution on XX/XX/2016. Banking institution initially refunded the charges, I provided all information requested to fraud department. Banking institution was informed my PIN number was not written down anywhere or contained in my IPhone. Banking institution then informed they were reversing all credited charges on XX/XX/2016.
|
| 11/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XXXX XXXX, XXXX I received a letter from BBVA Compass informing me that my mortgage had been paid in full, and not to send any more mortgage payments because they would be returned. At this time, I was still in Chapter XXXX Bankruptcy. I called the number on the letter to verify the information. The computer operator confirmed the information in the letter. I have asked BBVA Compass for a mortgage release numerous times ; I have yet to receive my mortgage release.
|
| 08/02/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
Servicemember |
|
I attempted to make a transaction I never received the product or services and was still charged, after becoming aware of this I immediately contacted BBVA Compass to dispute and was awarded a refund but was still charged several overdraft fees because of it. The bank stated that Federal bank regulations would not allow them to refund the overdraft fees because it was not a bank error. I 'm refusing to have to pay the bank fees for transactions that are not valid.
|
| 07/22/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, AZ XXXX ( XXXX ) XXXX XXXX, XXXX.
Attn : Consumer Relations XXXX XXXX XXXX, XXXX XXXX XXXX, MN XXXX ( XXXX ) XXXX XXXX Dear Credit and XXXX XXXX XXXX, THIS IS A FRAUD ACCOUNT NOT OPENED BY ME Email-XXXX Contributors-compass bank-Alabama Account number-XXXX Routing # XXXX SECOND FRAUD ACCOUNT- Consumer ID # XXXX Contributors-XXXX XXXX XXXXXXXX Account XXXX Routing # XXXX FRUAD EMAIL USED-XXXX XXXXXXXX
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I had approximately XXXX $ ish in my Simple bank account before they " dissolved '' into XXXX. I haven't been able to check my balance because my account no longer exists, and my card has been declined everywhere. even in ATMs. For XXXX to do this on a XXXX is absolutely criminal. as well as hanging up on people trying to get information about their accounts. They've had MONTHS to prepare for this. they announced it back in XXXX. I don't have any money anymore.
|
| 06/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
In XX/XX/2017, BBVA Compass bank was offering a bonus of {$200.00} when a consumer open a new checking account and make a direct deposit of at least {$300.00} within 60 days of account opening ; I opened " ClearChoice Free '' checking account in XX/XX/2017, and made 1st direct deposit within 60 days from account opening ; I have NOT received the {$200.00} bonus as promised ; I made numerous phone calls to customer service, there is no resolution on this issue ;
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
simple bank closed and transitioned to BBVA on Saturday. I followed the steps to get access to my account but got locked out. I have tried to call every day but have been unable to get in touch with them. I have also reached out on twitter with no response. I have had no way to access my checking, savings, or joint checking and savings account since Friday XX/XX/XXXX. How am I supposed to know my balance? I need access to my money! There are no branches here.
|
| 01/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
BBVA report to my credit report that I was late on account XX/XX/XXXX. I had did a XXXX complaint on this company! They only fix XXXX reporting. Today I noticed this company havent reporting my information correctly or posted my payment correct.
I made a double payment on account for XXXX XXXX XX/XX/XXXX. XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX I called in XX/XX/XXXX, for A deferred payment! Due to a injury and a loss of a family member XXXX
|
| 03/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 i sent {$93000.00} to XXXX via wire transfer from my bank account with BBVA. The beneficiary claims to have never received the funds and BBVA have sent multiple service messages to try and resolve this issue. They have since issued a wire recall service message however this has not been responded to. I have asked BBVA to call the beneficiary bank however they refuse to do so and i'm left with no other option at this time but to file this claim.
|
| 11/05/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Web |
|
|
I attempted to reach out to BBVA in regards to my payments and late charges on my account. I received a return call and returned call but havent heard the status of my request. I spoke with a customer service representative with stated that I could no longer speak to anyone regarding the issues because a decision was made. I informed the representative that I had an email and left a message for Ms. XXXX XXXX on several occasions but received no return call.
|
| 07/05/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I am trying to close my account since i have issues with them concerning privacy like taking pictures of my home. I am just not comfortable of sending a picture of my home just to prove about my place of residence. Since i still have funds with them, I can not even avail of it. I want my balance sent to me. I have been verified by XXXX XXXX XXXXXXXX, XXXX and XXXX XXXX without having to ask for my picture standing in front of my house from corner to corner.
|
| 01/06/2016 |
Yes |
|
- Application processing delay
|
|
Web |
|
|
I applied for the BBVA XXXX XXXX XXXX card on XXXX/XXXX/XXXX and received my denial letter on XXXX/XXXX/XXXX. The stated reason was " unable to verify identifying information ''. This reason is complete bogus and I have several friends who have received this same denial reason. I have not changed my address in 13 years and have no fraud alerts on my credit report. I take safe guards to manage and protect my credit and this denial reason is completely bogus.
|
| 06/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I called BBVA in early XX/XX/2021 requesting to close my personal account, joint account and my husbands personal account. They said they could not do that and they needed us to fax the request with all of our account numbers and photo identification to XXXX on XX/XX/2021. I called XX/XX/2021 and spoke to a man named XXXX claiming that we would have to send the request by mail and the letter must be notarized. I am extremely frustrated with no resolution.
|
| 01/10/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
On XX/XX/XXXX, I mailed my monthly payment of {$280.00} for my auto loan. When I called the bank to check the statues on my account in XXXX, the told me, they have received my payment for XXXX, and my next payment was due in XX/XX/XXXX. After I mailed my XXXX payment on XX/XX/XXXX, they told me they did not receive a payment for XX/XX/XXXX. Now they want me to pay an extra {$280.00} for the month of XXXX. The name of the bank is called BBVA Compass bank.
|
| 09/06/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
On XX/XX/2019, I applied for a new account with the bank. I was denied with a generic rejection notice and given no specific reason for the denial. I contacted the bank via the phone customer service number and they were not able to provide any details as to why I was being denied. I previously had an account with this bank and had no issues. I had closed this account a few years ago and never had an overdraft or any other type of misuse of the account.
|
| 04/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I closed my account with BBVA due to their terrible customer service. After I closed my account, I received a credit for {$380.00} and I called them to request a check to be sent to me. The amount was deducted on XX/XX/2021 and I was told I would receive a check in 5-7 business days. The check didn't arrive and each time I call the people I speak with have no idea how long it'll take and keep making up new timelines. This company is stealing my money.
|
| 04/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I tried to fix a issue with BBVA Compass Bank ( XXXX XXXX XXXX ) loan starting in XX/XX/XXXX through XXXX and they said it was already fixed and they couldn't do anything else I entered into bankruptcy protection XX/XX/XXXX and BBVA COMPASS entered a " Failure to pay '' for the month of XX/XX/XXXX Im only asking them to abide by the laws and remove the failure to pay from my credit reports but they refused to remove it.
thank you XXXX XXXX XXXX XXXX.
|
| 03/25/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
I am receiving calls ( XXXX ) a day from BBVA Compass and have told them on the phone and in writing I am not XXXX XXXX ( my name is XXXX XXXX ) and to please stop the barrage of calls. They clearly do n't believe me and another person may call within hours, most certainly days. I should n't be getting calls all evening and I have an XXXX shift and head to bed early around XXXX. Weekdays, weekends, they do n't believe me and wo n't stop. What do I do?
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
For months, my bank, Simple, has notified its customers that they were closing and we would be automatically transitioned to BBVA. Yesterday was the transition date and now every Simple customer has lost access to their money for two days now. BBVA has done nothing to remedy the situation aside from a few incorrect tweets. There was clearly no testing done on this important transition and the response clearly shows a lack of care on the part of BBVA.
|
| 10/11/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
BBVA Compass Bank received a substantial deposit from us on XX/XX/2016. As customary, they released a very small amount immediately, then a larger amount 2 days later and the balance ( majority of check ) was to be released XX/XX/2016. The first and second amounts have been allocated to us but now they are not releasing the majority as promised. Mind you, this is not a fraudulent or bogus check. It was from one of the top XXXX companies in the world.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was banking with Simple. They were bought out by BBVA and accounts were transitioned last Saturday, XX/XX/2021. Since that time I have not been able to setup and online account with BBVA, and neither have thousands of other Simple customers. Their support line never answers your calls, and when they do they say nothing can be done at this time. 5 days without access to my account is unacceptable. BBVA should be held accountable for this blunder.
|
| 01/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
On XXXX XXXX I deposit a U.S. Goverment Check for {$1800.00} for social security backpay after this I asked the bank teller when will my funds be available she said right away then I made several transactions but not totaling {$1800.00} and one XXXX I received a direct deposit for {$520.00} for my SSI Deposit again I made several transactions but not totaling {$520.00}. I have tried and tried to notify this bank of this error but to no resolution.
|
| 11/15/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
Compass bank made sure to put my account - {$3.00} despite having the funds in there so they could charge a NSF fee of {$38.00}. I had transfered {$20.00} which made it to the good but they put the other charge through first to make sure it was negative. With that, it cause my account to be negative again when my XXXX for {$3.00} went through. I want to make sure the negative {$38.00} is refunded due to their illegal tactic to charge bogus fees.
|
| 02/06/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I continue to have a problem with mailing in deposits at a branch. I am sick-in-tried of this happening on several occasions. I called the customer service department and was told that the check came in at XXXX XXXX The branch did not post my deposit until XXXX XXXX.
This seem to be a continuous action by this branch office. I have closed one account and plan to close my other account as soon as I pay off the overdraft credit line of {$500.00}.
|
| 03/11/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
Older American |
|
In XX/XX/2021 I paid off the loan for the XXXX. The bank sent the title to the XXXX address instead of my mailing address. Now they said they would send a lean release because the title was lost. Im going to have to travel to another city to get the title and pay for there mistake plus pay for someone to take me to that place. The US mail told me that they return undeliverable mail back to the sender. Help if you all can. Im in no hurry. Thanks
|
| 07/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Compass Bank offers 2nd chance checking everywhere!!! When I tried to open an account. I deposited {$500.00} in a checking & {$500.00} in a savings. They approved me, then turned around and denied me!!! They reimbursed my {$1000.00}. But it took them some time. I cant open a checking account!! I am working with XXXX firm to straighten out my credit. I have 2 credit cards, and cant open a checking acct. to set up bank pay with my cc companies!
|
| 04/03/2017 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
|
|
Web |
Older American |
|
The Bank rollover my Cd without sending me a letter in writing that they were doing that the new CD would .10 percent which will amount to using my money for nothing. when they say to take it out I have to pay him 3 % which would amount to over {$6000.00} currently was the new rule that they in acted without telling me also. The {$6000.00} would be {$3500.00} Over the money earned on the CD in the first place is this right I do n't think so.
|
| 01/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
BBVA facilitated negligence, permitting a 12 month no activity credit card account to be compromised. A transfer of {$600.00} permitted willingingly by BBVA financial institution to commit Fraud, allowing a foreign Philippine currency transactions of {$18.00} transactions # XXXX from unknown foreign entity labled : XXXX-XXXX on XX/XX/2020. Company is aware of dispute yet additionally charged interest of {$5.00} on known fraudulent charges.
|
| 04/06/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I opened a checking/savings account via a promotional link from BBVA. They acknowlege I met the terms of the promotion which was to maintain a {$300.00} balance in their savings account by the end of XX/XX/2019. They ALSO claim there was a 90 " monitoring period '' which was not in the original terms of the promotion. I attached proof from the bank that the aforementioned period has expired and there are still no promotional funds received.
|
| 09/19/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
This response is with regard to Complaint # XXXX My name is XXXX XXXX. I had thru XX/XX/2018 to provide a feedback to Compass Banks response. Unfortunately I messed it up and sent a feedback that was completely blank. I am sending this feedback via the attached file. I hope it is accepted and the case remains open.
My email address is XXXX and I may be reached at ( XXXX ) XXXX.
I would appreciate an acknowledgement.
Regards, XXXX XXXX
|
| 11/30/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Compass bank is unfair and unethical. I have overdraft protection from my savings account. I pay a XXXX fee for the transfer which is fine. However, I overdrew my checking and funds moved from my savings. I paid an nsf fee because my od transfer was not enough. That 's fine the kicker is I paid the XXXX transfer fee and because my account was still overdrawn I paid an nsf fee on my overdraft transfer fee. I 'm having to pay a fee on a fee.
|
| 07/07/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
My income tax refund of {$3600.00} was wrongfully direct deposited to a compass bank account acct # ( XXXX ) on XXXX/XXXX/2016. i have opened a investigation with the XXXX Police Department to retrieve my refund but the bank 's corporate security supervisor XXXX XXXX XXXX says the bank can only return {$900.00}. The IRS has been notified and they will send out a letter notifying Compass Bank has to return the full amount but no word yet.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple Bank corp merged with BBVA and they said our accounts would be trasnfered over the weekend. I followed all their instructions to use their online service and have access to my account but they locked my account and have no access to my funds or can deposit my check. Their phone lines are not working and I can not get in touch with anyone. I am not the only one, there are tons of people on XXXX XXXX that are in the same situation.
|
| 07/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
BBVA REFUSES TO ALLOW ME TRANSFER MY FUNDS FROM MY ACCOUNT. THERE IS A SERIOUS ISSUE WITH THIS BANK. FIRST OF ALL, THEY DO NOT ALLOW ME TO PERFORM AN ACH OR WIRE TRANSFER. THEN, THEY SEND YOU AN E-MAIL TELLING YOU THAT YOU HAVE TO CALL THE FRAUD DEPARTMENT. THE FRAUD DEPARTMENT NEVER ANSWERS THE PHONE!!!
THEREFORE, MY FUNDS ARE LOCKED INSIDE THE BBVA BANK AND THEY SIMPLY REFUSE TO MAKE MY FUNDS AVAILABLE TO ME. THIS IS OUTRAGEOUS!!!
|
| 07/15/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Compass Bank Accessed a {$38.00} fee on XX/XX/XXXXfor {$10.00} despite the fact that I had a deposit of {$1400.00} in the account. The customer service rep I spoke with on a recorded line stated the put the {$10.00} through on the XXXX. They money was available as if the date. The recording clearly states the date. If the rep had stated the XXXX, that would be a different story. However, with the recording they can not back track now.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I'm unable to access funds and account information after BBVA transitioned all Simple accounts to their services. Account creation doesn't work. No one is answering the phones at prearranged times. The bank didn't send any specific instructions. BBVA is only communicating contact information via XXXX to phone numbers I can not verify. For users who can get in, they're charging large fees to transfer funds out. This feels like fraud.
|
| 01/11/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I have a checking account with BBVA Compass and they are CONSTANTLY charging me excessive overdraft fees. I have paid a few thousand dollars JUST in fees because they often are slow with my deposits showing up and the money shows up as not being there. I am not even enrolled in any kind of overdraft programs and I specifically asked not to be added. I would like a refund of as many of these excessive overdraft charges as possible.
|
| 09/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Applied for a mortgage refi through BBVA ... XXXX XXXX XXXX XXXX named XXXX XXXX. Provided ALL necessary required documentation that was stated to be required, in addition to having a satisfactory middle credit score of XXXX, only to be purposely negligently mislead, represented and obviously XXXX XXXX reverse discriminated against by BBVA, it's underwriting department, and Ms. XXXX XXXX, per attached documentation, and dialog!!!
|
| 12/30/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Government benefits were taken and deposited into a bank account using my hiding government benefits and/or spouse benefits. Also using my Social Security number last digits to take advantage of my trust under a unknown minor. Deceptive trade practices, fraud alert, and Capital Offense making a financial gain on unauthorized asset management. The system is flawed an oversight. I have the right to seek damages from BBVA Compass CA
|
| 10/10/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I received a 0 % credit card and attempted to use it. Now they have me set for fraud. They want me to send my social security, id, paystubs, and utility bill to an unsecured email address. BBVA has a secured messaging within their site and they said I can't use it. They also advised there is no case number assigned, etc. This is from their associate ID XXXX. The entire process has many red flags which compliance needs to review.
|
| 08/29/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I am currently a Bbva customer, I have been charged nsf fees in the amount of $ XXXX.They stated that I didnt have funds available. As a matter of fact, I had more than available funds in the account to cover the transactions. This bank is operating just like XXXX XXXX used to do, they hound you like crazy when you go into their branches and when its time for them to resolve an issue for a customer, theyre no where to be found.
|
| 11/17/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
BBVA-Compass admitted to making an accounting error ( CFPB Case # XXXX ) which left me with a {$20000.00} bill and not a mortgage. I request the right to have the bill converted back to an up to date mortgage. Because at the time of the accounting error, I was making timely payments. Also, I want to be allowed to refinance the {$20000.00} mortgage at the current interest rate based on my credit scores : XXXX, XXXX ; XXXX, XXXX.
|
| 06/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I called bbva and spoke to no less than 3 representatives about a credit card that they're reporting to the three credit bureaus. This credit card wasn't opened by me. For some reason they wasn't able to locate the card in their system. This card is reported opened on XX/XX/2014, with a {$20000.00} limit. Ironically it is in good standing but I did not open this card or have it in my possession. Please investigate. Thank you
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
BBVA USA transferred simple accounts to their service on XX/XX/21 XXXX of the accounts could log in They had no tech support No way to contact the company XX/XX/21 instructed to call customer service..
Multiple customer service agents answering, claiming they can't hear, and hanging up. Repeatedly.
No way to access funds No access to debit card No way to contact bank No way to get into accounts at all due to mismanagement.
|
| 10/31/2016 |
Yes |
- Consumer Loan
- Personal line of credit
|
- Shopping for a line of credit
|
|
Web |
|
|
I applied for a line of credit with my bank compass bbva i have a security freeze as well as a fraud statement on my report. I received a letter saying i was declined because of the statement. I called was told to visit a branch. I did that at which point the branch manger called me back told me i would ned to run my credit again i said no I was told t bring this info he then decided he should scold me and hung up the phone.
|
| 12/06/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I had an account with BBVA. I called over the phone to close the account down due to some financial difficulties. The representative stated she would close the account. Three months later I discovered BBVA did not close the account. Instead the charged me NSF fees and monthly service fees. BBVA has now sent my account to collections. I am disappointed by BBVA. I plan to let everyone know of its unethical business practices.
|
| 07/19/2016 |
Yes |
- Bank account or service
- Savings account
|
|
|
Web |
|
|
I received a sizeable check from the XXXX XXXX XXXX as part of a negotiated settlement to repurchase our vehicle ( lemon law ) on XXXX XXXX, 2016. I went to my local BBVA Compass Bank at XXXX XXXX XXXX XXXX XXXX, FL at approximately XXXX on XXXX XXXX to deposit the check and was informed by the teller that the Bank was placing a 5 day hold on the amount. They were kind enough to make only {$200.00} immediately available.
|
| 07/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX system told me that I get a loan from pay day loan back in XX/XX/2015. It was check to cash in Compass bank. I told them that was not me, if I got a balance from the creditor why they don't send the bill to my house or call me. They never send any bill or call. I am buying a house, trying to get a pre approve letter that is how I find out from my loan office told me. I need it to remove from my credit report.
|
| 03/20/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XXXX XXXX put a block on a merchant without my consent or notifying me a block was put on the merchant, or the reason for the block. This block resulted in significant data loss from the subscription service being discontinued due to the block.
XXXX XXXX then took several days to remove the block, something that normally could be done much quicker should a reasonably professional effort be made to do so by XXXX XXXX.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a Simple account holder. They transitioned to BBVA on XX/XX/XXXX. I have not been able to access my account. I keep receiving error messages. I called and got a representative who I couldn't understand and they couldn't understand me and the call kept breaking up. They couldn't help me and just told me to go to a branch. The branch hours are not convenient and I can't take time off work. I can't access my money.
|
| 05/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I paid off this loan on XX/XX/2020. My credit report as of XX/XX/XXXX still shows this account open with a balance not taking my payoff payment into consideration. Therefore it would have been appropriate for my credit report to show this paid off and closed as of XX/XX/XXXX. It seems the Bank does not have appropriate controls in place to ensure accuracy of customer information submitted to a credit reporting agency.
|
| 07/21/2015 |
Yes |
|
|
|
Web |
Older American |
|
Disapproved BBVA Compass XXXX XXXX Credit Card based on information from ; XXXX XXXX Credit Report, Reason " Insufficient Credit History '' and XXXX Reason " " Unable to Verify Indentifying Information ''. Credit score XXXX out of possible XXXX ' Other reasons ; 1. Proportion of Loan Balances to Loan Amounts. 2. Prop of Balance to High Credit on Banking Rev on All revolving Accounts. 3. Too few Accounts Now Current.
|
| 07/31/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened an account with BBVA Compass in early XX/XX/XXXX. The sales representative offered a {$200.00} rebate within 3 to 4 weeks of the first direct deposit. It is now XX/XX/XXXX, I went back to the bank, and now the terms and conditions state that it may take 120 days to credit the account. The sales person sold me the account under false pretenses in order to get commission and my account has not been credited.
|
| 04/01/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
Servicemember |
|
I have a checking account with BBVA Compass bank AND a XXXX XXXX account in XXXX.
They have an option to transfer money from XXXX account to the other " instantly '' generally within XXXX minutes..
They frequently debit my money right away and then delay the deposit in the other account. Unless I call and spend approx XXXX minutes on the phone with people that are clueless about this process to get it resolved.
|
| 02/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
BBVA credit cards seem to have been stolen in bulk and used in fraudulent transactions from a vendor called " XXXX ''. BBVA has shown in interest in protecting consumer credit card accounts from a data breach and allowed massive fraud to happen. Internet forums have reports of multiple accounts having the same problem, but the bank has no plan to address.
Concerned that my personal information has been breached.
|
| 02/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On or around XX/XX/2020, XXXX BBVA bank in XXXX accepted a wire transfer from my account ending in XXXX in the amount of {$20000.00}. On XX/XX/2020 XXXX BBVA accepted a second wire transfer in the amount of {$23000.00} from the same account. Both wire transfers were fraudulent. I have attempted to contact this bank, but they have no option for customer compliant and/or fraud to be from an international individual.
|
| 10/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Hi i opened up this account with promo code XXXX and was suppose to receive a XXXX $ bonus for doing a bill pay transaction of XXXX $ or more, its been past 90 days and i still haven't received the bonus.
The terms say " Once all conditions and requirements of the promotion have been met, a promotional credit will be applied within 90 days from the date of the qualifying bill payment. '' The Bank was BBVA COMPASS
|
| 06/12/2017 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I just hate that BBBA COMPASS take so long to complete transactions to where it causes overdrafts. You can have the money in the account per what it says is available, twice I have had this problem. It takes forever to update your account and direct deposits. I have talked about thi s on three occasions and I removed my overdraft option. They are slow on updating the accounts and they need to update their systems.
|
| 01/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I have a BBVA XXXX Credit Card. The card was blocked by their fraud enterprise department on XX/XX/2021. I called in resolve the block on XX/XX/2021 and submitted the requested ID to unblock the card. After the initial stated 48 hours, the card was not unblocked on XX/XX/2021. I called back again to ask about the status and was told to wait another 48 hours. On XX/XX/2021, the card is still blocked and unusable.
|
| 06/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
I contacted BBVA ( USA ) on XXXX XXXX about fraudulent charges on my account. Charges were made in XXXX. I XXXX them and found out the online shopping is located in XXXX. The other one was XXXX. I never heard of this. The total amount is {$220.00} with foreign transaction fees.
It took them 5 days to investigate these charges and I got a letter saying these charges were authorized. We never done these charges.
|
| 08/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I went to bbva compass bank to open only a checking acct and loan officer used deceptive mechanics to have me sign for a credit card when I was clear with her that I just bought my house and didn't want to apply for a credit card knowing I would be declined. She asked me if I wanted a personal loan to pay off the debt of my max credit cards and I told her NO! I'm trying to repair my credit by paying off my debt.
|
| 02/08/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Shopping for a loan or lease
|
|
Web |
Servicemember |
|
I had a XXXX dealership in XXXX Arizona run my credit and issue a auto loan to my cousin without my consent. They ran my credit in XXXX/XXXX/2015 and I never signed any consent for them to do so. I did not find out until XXXX XXXX sent me a letter stating that I had a new auto loan with them. As a result of XXXX XXXX running my credit without my consent Compass Bank Indirect also ran my credit without my consent.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA transitioned Simple Bank customers over to their online banking at XXXX on XXXXas of noon the following day XX/XX/21 the millions of us who have been trying to access our accounts can not do so because of their broken system. The call center they told us to call is pretending they cant hear us, laughing and cursing. I have no access to my money or accounts for two days now and that is totally unacceptable.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Simple banking transferred to BBVA USA on XX/XX/XXXX. Since the transition, I have not been able to access my money. The enrollment for online banking and mobile banking is not working. I can not get through to BBVA customer service - it disconnects the call every time. I can not even access my money in order to remove it and bank somewhere else. This is my only source of money so to be without access is awful.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
On XX/XX/XXXX, Simple Bank closed and its users were transferred to BBVA Bank. Since then, former Simple members have not been able to access their accounts at all. Calls for customer service have been rejected or hung up on. Further instructions have been vague and fewrelayed mostly on XXXX instead of email. Its been incredibly frustrating with current and upcoming expenses, and there is no solution in sight.
|
| 01/20/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Opened a BBVA Compass checking account after seeing advertised terms for {$200.00} bonus they were promoting for new accounts. Terms required a minimum of {$300.00} direct deposit into the checking account, which I met TWICE over, first on XX/XX/XXXX and again on XX/XX/XXXX. Advertised terms said bonus would be posted within 60 days - I inquired about not receiving the bonus yet with the bank, but no response.
|
| 07/22/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I did a short sale on my condo. The bank that held the second mortgage agreed to take $ XXXX form the sale of the property and that upon receiving funds they would release the mortgage. Their agreement letter also states that there would not be any deficiency on the loan. Three months after closing my release is not on file with the XXXX website. I also received a call from a collection agency without warning.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Today, XX/XX/XXXX, Simple customer accounts were transferred to BBVA. We are not able to access our account or funds. Their website keeps returning errors, even after they stated that they fixed it, and the phone line they gave us to call them, is out of service. Their is literally no one around to fix this problem. They are also hiding tweets that complain, so that other people can not find out the issues.
|
| 12/17/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
BBVA is giving me the run around over closing a CD that recently matured. I have been on the phone for hours and all they do is keep transferring me. I have been told I would have to go to a branch and there are no branches in my state or any neighboring states. It was opened online. They are refusing to close my account at this point and it is over {$100000.00}. Please help, I am desperate for my money.
|
| 02/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
BBVA fees I am in The Texas snow storm where I am snowed in dont have internet or didnt until yesterday even on my phone.
BBVA charges me overdraft fees and is refusing to work with me on them yet their branches were closed. No ATMs worked due to power outages. I didnt have any way to do banking.
Multiple fees where most banks fee a max of 1 especially if you had money in other accounts to cover it.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
This is regarding the Simple bank to BBVA bank transfer.
I'm sure you're aware that BBVA transfer went horribly wrong and there's no way for me to access my funds. They have said they offer phone support, but there is none.
I want to move my money to a more stable location, but they won't allow us through technical incompetence. If I ever get a chance to move my money, they will charge me to do so.
|
| 06/05/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
|
Purchased a new vehicle and was financed through BBVA Compass in XX/XX/2015. Ran into a hardship a little bit after purchasing the vehicle. I was denied help for the longest due to it being a new loan. This loan has damaged my credit tremendously. I have almost close to {$1200.00} dollars in late fees which should be against the law. Just recently they did grant me an extension due to me owing the IRS.
|
| 04/12/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
BBVA is falsely reporting TWO late payments on my account to XXXX Credit Bureau. There was only ONE late payment in question and already has been disputed numerous times secondary to failure of communication, false assurance and delays in providing a demand letter from BBVA as explained in my previous complaint. But to find out that they are actually reporting TWO past 30 day payments is infuriating.
|
| 12/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
On XXXX/XXXX/XXXX I noticed that an ACH withdrawal for a higher amount than I authorized for a student loan payment posted to my checking account. I called my bank to have them reversed the ACH transaction and they said that they can not due to technical limitations of my account. The only way forward is to dispute the charge and that has an unknown amount of time before the money is returned to me.
|
| 05/29/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
I HAVE FRAUDULENT INQURIES STEMMING FROM A VECHILE LOAN I NEVER TOOK OUT AND XXXX AT THAT FROM COMPASS BANK, I HAVE AN ACCOUNT FROM THEM BUT NEVER HAVE TAKEN NOR APPLIED FOR INDIRECT FINANCING. I HAVE HAD A GREAT RELATIONSHIP WITH COMPASS THUS FAR AND BEMUSED THEY WOULD UNDER " XXXX XXXX XXXX '' RUN A REPORT THAT CAUSED A MIXED FILE. ITS ILLEGAL AND UNETHICAL I WANT ALL INQUIRIES REMOVED AS FRAUD
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
Simple account holder owned by BBVA, Simple service/accts/app closed, requiring Simple customers transition to BBVA on XX/XX/XXXX. During online BBVA account creation, the process did not complete. Have been repeatedly calling Customer Service # s provided by BBVA to transfer remaining funds out of BBVA/Simple and close my acct. After 15+ calls, have been disconnected or hung up on by CSRs/TSRs.
|
| 07/07/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I attempted at least 3 times from XX/XX/2018 to XX/XX/2018 to work with the company BBVA compass to lower payments, extend the loan or in some way help me so I don't loose the car. I am continually told that my account is to new and they can't do anything for me. I send what money I can but they still are not happy with anything I have attempted. Also when I try to call I'm am waiting for hours.
|
| 01/12/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have THREE transactions I have been disputing with BBVA for several months now and have received NO word back from them after filing a report over the phone and submitting my complaint in writing.
I have TWO outgoing wires that I do n't recognize and I know for a fact that I did not make.
On XX/XX/XXXX there is an outgoing wire to XXXX XXXX XXXX XXXX On XXXX there is one to XXXX XXXX XXXX
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was banking with Simple bank who is now bought out by BBVA. I have not been unable to access my money for two days. I reached out to BBVA multiple times but they refuse to help me access my account. This process was suppose to be a smooth transaction but it is not. I have been without food or gas etc for the last two days. I dont have access to any of my accounts nor does the debit card work
|
| 09/21/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My ATM card was stolen and several unauthorized transactions appeared on my account. XXXX XXXX has denied my claim. They have n't even investigated. If they had, they would know that I did n't make these transactions. Also, they did n't even include all of the unauthorized transactions in my claim. They only included 2 ATM transactions and one debit card transaction. There were several others.
|
| 12/30/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Holding back a cash deposit and returned a bill pay and charged me the fee of {$38.00} and then charged me another {$38.00} for not having {$25.00} to transfer to my savings, why do I have to pay for not putting money into my savings account and auto transfer, right now my account is over drawn for {$110.00} and they will not reverse it, I feel this is not right. The bank is BBVA compass bank.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
Bank was switched from Simple to BBVA, I was locked out of trying to open an account and have been unable to access my money for 2 days now. Have called BBVA multiple times, am either hung up on disconnected. My access to my entire checking account is gone - I can not access any of my money.
BBVA did not attempt to email customers, only found out what was happening through searching on XXXX
|
| 05/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
Servicemember |
|
I have been notified by XXXX XXXX XXXX that I have accounts that I have no knowledge off, and it is preventing me from opening an account with XXXX XXXX XXXX XXXX. I have contacted XXXX XXXX and XXXX XXXX and they state that these accounts are valid but provided an address that I have never lived at. I have disputed these items for 90 days to no avail and get the same answers and run around.
|
| 08/15/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am trying to transfer out the balance from my account, which is {$5000.00} XXXX plus interest ).
On 3 occasions I have requested this, and the bank has yet to respond.
I requested this on XX/XX/2019, again on XX/XX/2019, and a third time on XX/XX/2019.
Simple has not responded to any requests, and their website isn't functioning correctly to allow me to initiate the transfer online.
|
| 06/14/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I recently initiated an e-Check payment to my credit card company, XXXX. My bank rejected the transaction and charged me a {$38.00} NSF fee. My account balance had enough to cover the debit, though. I have attached a screenshot of my mobile banking history hereto.
I am shopping for a new personal checking account, but I still need the {$38.00} fee they assessed to me back in the meantime.
|
| 06/11/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Older American |
|
Account Number. XXXX Maturity Date. XX/XX/XXXX.
Term. 24 Months I invested {$1000.00} on XX/XX/XXXX because BBVA Compass promised {$27.00} after 2 years. It has been more than 2 years.
I had to pay the notary public {$15.00}. postage of {$0.00}.
I want my money back {$1000.00}. I do not want the maturity date altered to XX/XX/XXXX.
I want BBVA Compass to pay me {$1000.00} right now.
|
| 10/13/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Servicemember |
|
BBVA Compass Bank claims that they had sold my car at auction on or around XX/XX/XXXX after a repossession. Their information is not correct. The sale was on XX/XX/XXXX. I have a pending court case and I am trying to prove that I was falsely arrested. My car was towed off of private property without my knowledge or expressed consent. This arrested lead up to the vehicle being repossessed.
|
| 01/18/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I signed up for a BBVA XXXX Credit card in XX/XX/2020 because of a promotion they had. If a person spent {$4000.00} in 90 days or less, they would receive XXXX points. I met my spending but was only awarded XXXX points. I confirmed with my banker that I met the terms of the offer and he confirmed by email. But so far the bank has not awarded the advertised points. I'm attaching the terms.
|
| 05/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My account was transitioned from XXXX to BBVAUSA.com last week, and now I can't access my account, it says it has been " locked for security reasons '' and that I need to call their phone number for support. I've attempted to call them several times and after waiting on hold for an hour I was hung up on. I can't get through to a human, and I can't login to my account and access my funds.
|
| 11/17/2017 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
as of XX/XX/XXXX i opened a saving account at compass bank.
as of yesterday ( XX/XX/XXXX ) i was sent a notice the my savings account was over draft.
i went to the to ask about this notice and found out that, the bank was charging me a transfer fee twice a month for this service.
they told me they could only rein burst me {$30.00} for my troubles and I 'm at fault for let this happen.
|
| 09/06/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I was offered {$150.00} to open the account, and spend {$1500.00} in 90 days. The {$150.00} was to be paid in two parts. {$100.00} after meeting the spending requirement ( got it XX/XX/XXXX ). {$50.00} was to be posted 45 days later.
It's been more than 45 days. I've written an two emails, made three phone calls, uploaded a photo of the offer and NOTHING. Reference numbers XXXX XXXX.
|
| 04/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
In XX/XX/2018 I received a {$50.00} Bill Pay offer from BBVA. The terms specify that I must make XXXX qualifying transactions ( at least {$10.00} to a party other than oneself ) from the same Bill Pay account before XX/XX/2018. I made payments to XXXX/XXXX/XXXX XXXX XXXX all on XX/XX/2018 but never received my {$50.00} bonus. I have contacted BBVA numerous times regarding this issue.
|
| 09/04/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
BBVA is engaging in illegal harassment and intimidation as a result of my previous successful complaint XXXX in which BBVA admitted wrongdoing and giving out false information. BBVA first blocked my online access and now is refusing to permit me to close my account and give me my funds even though these are collected funds in good standing with BBVA for over six months. PLEASE HELP!!!
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA bought out my bank SIMPLE BANK, and transitioned my online services on Saturday XX/XX/2021, ( XX/XX/2021 ) this required me to set up a new sign in ID and Password, after attempting to do so, I was locked out of my account. after trying to connect with their costumer service as advised XXXX XXXX XXXX XXXX XXXX I was repeatedly hung up on, and have received no further assistance.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My previous bank Simple Bank has apparently " transitioned '' to BBVA - Process to set up new online access does not work, I can not access my account via automated phone system, no branches near my home, and they " transitioned '' on a day that no phone service is available. Now I am locked out of my account and cant access my funds, nor can I access a person at the bank to help me.
|
| 09/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
THIS IS MY THIRD AND FINAL DISPUTE FOR THESE ACCOUNTS. I CONTACTED THESE COMPANIES AND THEY PROMISED TO REMOVE THESE ACCOUNTS FROM MY CREDIT. THIS IS ALSO MY THIRD TIME REACHING OUT TO THE BUREAUS ABOUT REMOVING THESE ITEMS FROM MY CREDIT PROFILE. THESE INACCURATE ITEMS ARE IN VIOLATION BECUASE THEY ARE CAUSING ME A LOT OF DISTRESS. PLEASE REMOVE THESE ACCOUNTS FROM MY CREDIT REPORT.
|
| 02/24/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I met all of the requirements for a {$200.00} bonus to be added to my account which was not posted in the advertised time frame. Specifically, a deposit from my employer exceeding {$300.00} was posted on XX/XX/17. The bonus was supposed to be posted within 60 days of this event. After 71 days I reached out to support. Support took over a week to respond and did not resolve my issue.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XX/XX/XXXX Simple Bank transitioned to BBVA. BBVA would not let me enroll due to system error and now my account is locked. They set up special customer service hours for XX/XX/XXXX and I have been hung up on 7 times due to them not being able to hear me. They are doing it to everyone, its all over XXXX. I cant deposit any checks or access my account to see funds or move any money.
|
| 09/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
My account was {$69.00} to the good when bbva decided to first hit me with overdraft fees of {$38.00} each. I had a {$4.00} charge, a {$16.00} charge, another {$4.00} charge, and a {$15.00} charge. That adds up to {$39.00}. None of these fees should of been charged. The way the put it through was to make sure they got {$150.00} from me. This is bogus and I need all 4 fees refunded.
|
| 02/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I opened an account on XX/XX/XXXX with a promotion for {$400.00}. Code XXXX. The promotion required a direct deposit of {$2500.00} and the bonus was to be credited XX/XX/XXXX. I have met the terms with an employer direct deposit and have not received the bonus as advertised. Please help rectify this situation and credit my account with the {$400.00} bonus as advertised. Thank you.
|
| 04/03/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have a home equity line with bbva compass bank in XXXX Alabama and I had it for years with no problems. The bank suddenly decided to suspend my account and close it and force me to Pay back the loan over a restructured payment plan over 15 years. I am current on my payments and I was never late so I do n't know why they are doing this .the account was active and in good standing
|
| 06/24/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
|
Web |
Older American |
|
Compass bank aggressively offered a line of credit/ loan. I did make close to four payments maybe more. Late XXXX into early XXXX. Did seek a debt reduction program, which compass has not worked with. I feel the finance charges of XXXX are not in line with the payment of XXXX which is fifty percent less then the interest! I. Have suffered a XXXX and not able to work at this time.
|
| 03/23/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I set up bill pay for the amount of {$80.00} for XX/XX/XXXX. My account was then frozen on XX/XX/XXXX and slated to be closed. The bank has not apologized for this and my account is still might be closed. Tried to file a complaint with BBVA Compass and was hung up on several times. I have my VA deposit to this bank account and will be homeless of they close account.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple Bank switched to BBVA on XX/XX/XXXX and I have not been able to access my account since then. Anytime I attempt to log in, I am directed to " forgot your password '' reset, once I've done the reset it directs me to call BBVA because my account is " locked ''. I have called twice and been on hold for more than an hour both times only to be disconnected and my call dropped.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/XXXX, my account with BBVA was locked, and has not been opened again despite multiple attempts to contact them. The phone number they provided does not work, and disconnects after saying " we're experiencing difficulties, please try again later. goodbye ''. My card is being declined everywhere, and I am unable to access my money or log in to their online banking system.
|
| 03/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Attempted to open a " Simple Account '' account XX/XX/2020. Without explanation -- was declined ( note this is not a credit product, nor would my credit be an issue ). Very weird. I've read Simple discriminates against permanent residents, but I am a citizen. Unaware of anything that would cause KYC issues. No issues with my XXXX. No method of escalation is apparently available.
|
| 11/29/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Total disputed amount on XX/XX/18 XXXX XXXX XXXX. ( BBVA compass ) Got a response today stating that " no error occurred '' however the transactions were fraudulent and I filed a police report already with XXXX police Dept and provided XXXX XXXX, with that documentation. And they still declined my claim, and refuse to reopen my dispute.
I will contact the fdic too if I have to.
|
| 01/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
Hi my name is XXXX XXXX and I want to make a dispute about my credit score. In the past few years I was applying for a lot of banks and credit unions because I have no god experience with everything that Involves with credit back then now I have know about credit. So I writing this to help me fixed my credit score back to normal and have good advice to keep a good credit score.
|
| 01/04/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
BBVA Compass stole $XXXX dollars as a maintenance fee on their free savings account. In doing so, they also stole the $XXXX bonus that I was meeting the requirements for on the same account.I requested BBVA Compass' assistance to help fix this problem, but they haven't even bothered to respond to me online, and they keep hanging up on me when I called in the last three times.
|
| 04/23/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I was charged a {$38.00} dollar overdraft fee on XX/XX/19 for a {$60.00} draft on XX/XX/19. After the {$60.00} draft on XX/XX/19 the balance shows more than {$1200.00} in the account. The bank 's customer service line says they did nothing wrong. I need help recovering this fee please. {$38.00} may not seem like a lot to the bank but it's a lot to this middle class consumer.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I called BBVA customer service about getting into my Simple account 8 times this morning at about XXXX PST. The service reps did not say anything at all or said they couldnt hear me when trying to receive help with my account. Their website says I need to call somebody for help, but wont put me through to anyone who will help me and now I am still locked out of my account.
|
| 01/07/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
I was in a business XXXX XXXX and we were approved for a loan using a CD as collateral. after the partnership dissolved, we were unable to continue paying loan and the bank used the CD to pay the outstanding balance. It has been over 7 years and the negative scar is still showing up on my credit report. It shows as a " charge off '' and has a zero balance. how do i remove?
|
| 10/11/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I opened my checking account on XX/XX/19 under the ' {$200.00} Checking Bonus ' for new accounts that receive a direct deposit of {$500.00} or more within 60 days. BBVA confirmed my qualified direct deposit posted on XX/XX/19 and the 90 day qualification period runs through XX/XX/19.
I have not received the {$200.00} bonus promotion in my checking account at this time.
|
| 01/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I have opened BBVA checking and savings account. I had XXXX cents as a balance in my checking account.
BBVA had made it really very difficult for me to close this account. I can not send the XXXX cents via XXXX ( as it charges {$3.00} fees ) or via Bill pay ( Bill pay doesn't allow this less amount ). I can not pull from other banks also as it's such a small amount
|
| 06/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I agreed to purchase an item with a seller on XXXX. He asked me to use XXXX as payment. The seller requested {$160.00}. Afterwards, the seller block my phone number and any contact attempts. I disputed this with XXXX and they instructed me to go to my bank, BBVA. I filed a dispute with BBVA. They denied the claim and said it needed to be disputed with the merchant.
|
| 10/04/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Bbva compass has now charged me twice in the amount of XXXX to remove XXXX dollars for a California levy order. XXXX dollars have moved from my account to the levy order, but bbva happily charged me XXXX for transferring XXXX dollars. After there was a negative balance they charged me XXXX dollars for clear benefits which will cause XXXX dollars in overdraft fees.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
On XX/XX/2021 My account was switched from simple online bank to bbva compass bank. I was assured my login credentials would work but I'm unable to access my account. I was lied to several times by their call center representatives. I would be told that they can help me or I would be transferred to the correct dept only to be hung up on or sent to the main menu.
|
| 12/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Please see attached detailed letter that documents events. The Company has not appropriately or timely attended to my several attempts to notify it of fraudulent use of the card. As of today, I am unclear on what is the status of my claim, nor even if it is being processed, due to a number of confounding and confusing communications and processes by the Company.
|
| 10/31/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Company and attorneys are leavin messages saying they are going to press charges in my name for fruad because they have made electric deposits into my bank accounts of XXXX each. I dont have any bank accounts that have any amounts like tbat and im trying to establish an account and in my name and im not able too. Please i dont know where to start or what to do.
|
| 12/19/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
BBVA has been moving my transactions out of order so that I accrue fees even though I have enough money in my account to cover all transactions. I have called them twice about this and they will admit no wrong doing and state that I dont have enough money in my account when I actually have more than enough. This is not the first time they have done this to me.
|
| 04/22/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
On XXXX XXXX, 2016 I was charged a total of {$680.00} by XXXX car rental agency. My final charge per my rental contract was only {$230.00}. After being unable to reach a resolution with the merchant I contacted my bank for assistance. They have been of very little assistance thus far and have yet to reach a favorable conclusion regarding my overcharges amount.
|
| 02/23/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
I am not able to log into my account since XX/XX/21. Their site is down. I attempt to call them instead but their Customer Services are always busy and I am not able to get it through. They are playing game and holding up my fund. I would ask them to call me to get this problem resolved, there is no way I can get hold of them. I believe they did it on purpose
|
| 12/07/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
According to the response to my complaint, BBVA-Compass stated my mortgage was discharged XXXX XXXX, 2014 because my account ( # ... .XXXX ) was 133 days past due.
I dispute the claim that my account was 133 days past due on or about XXXX XXXX, 2014. Copies of checks which indicate that my mortgage was current at the time BBVA-Compass discharged my mortgage.
|
| 06/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Hi, I went into a dealership to purchase a vehicle back in XX/XX/2017. The dealership asked to run my credit for approval. I asked that they only submit my report once to the most likely lender. The dealership shopped my credit to 3 other bank institutions without my approval. I want these inquiries removed. I did not realize they could be removed until now.
|
| 01/18/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
WOW ... still no official response from BBVA. Tried contacting them today and was placed on hold for more than 4 hours total. Was told that accounts were closed and money was on way. When I questioned it with later rep was told that was not the case.
Was told my only options were to call earlier or visit a branch. Requested a supervisor and was hung up on.
|
| 01/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
I sold my home last year and BBVA COMPASS BANK reported BANKRUPTCY on my credit report on XX/XX/XXXX. I have contacted COMPASS BANK numerous times and no one has returned my phone call. I have had to hire a credit company to try and resolve this issue. We sold our home in XX/XX/XXXX and purchase our new home in XX/XX/XXXX. I have never filed for Bankruptcy.
|
| 08/22/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Bbva placed a security hold on my account on XXXX. My employet has deposited my checks via direct deposit into this account. Ive been told i will not have access to my funds until they hear back from their upper management to figure out why my account is on hold. Ive tried faxing documents to verify my account and they wont even allow me to close my account
|
| 05/13/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
Servicemember |
|
I and my wife discovered that after our contract agreement was assigned to BBVA Auto Financing, that our agreement/promise to pay, was deposited into an transaction account, opened in our name, without our permission, and monetized, that was concealed from us. We are requesting full disclosure of that deposit slip associated with our loan, and a receipt.
|
| 09/19/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
BBVA has not released my security deposit {$1100.00} within the 21 business days as promised. My secured credit card was closed on XX/XX/2020 and 21 business days later is XX/XX/2020. The credit card account has a XXXX balance and all funds have been cleared. They will not provide a date therefore they are in reasonably holding my money past the agreement
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2021 I attempted to withdraw funds from my checking account via ATM. I received a prompt stating that my banking institution has blocked transactions. I immediately attempted to contact BBVA to find out more about the issue. Can not even connect! The calls are being dropped continously. Please help with this situation. I need access to my money.
|
| 04/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have an account with BBVA Compass. They have held two consecutive paychecks for undefined amounts of time. When the deposit is made, they do not tell me how long the check will be held. The last time it was 9 days. I have no clue how long my current check will be held. It is not listed on the receipt nor can they tell me when i call customer service.
|
| 03/07/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
My auto loan with BBVA Compass Bank has missed payments. After some hardship, I caught up on payments and have made on-time payments with no late payments since. I appealed to BBVA Compass to remove the late payment remarks out of goodwill to help my credit. This assistance will help me in building proper credit and continue with my responsible habits.
|
| 12/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Opened new mortgage with BBVA Compass in XXXX first payment was due in XXXX XXXX. By my calculations my amortization is off. They are showing a balance of {$55000.00} and I am showing the balance should be {$54000.00}. Therefore charging me more interest that what I should be paying. I have been on auto debit since day one and have never been past due.
|
| 04/15/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I opened a checking account with BBVA Compass on XX/XX/XXXX when they had a XXXX $ bonus promotion for making a direct deposit of XXXX $ or more. I met the requirements for the promotion. Still after contacting the bank several times the bonus was not posted. I contacted the bank on XX/XX/XXXX and XX/XX/XXXX but so far the amount was not deposited.
|
| 03/31/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I opened an installment loan on XX/XX/XXXX. I then set up automatic payments. For 3 years, my automatic payments processed successfully. On XX/XX/XXXX, my final payment was due. With no notification to me, BBVA did not process my payment automatically. I was then charged interest until I discovered that the payment had not gone through on XX/XX/XXXX.
|
| 07/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
BBVA USA STILL HAS A LOAN SHOWING THAT WAS PAID OFF.
{$42000.00} Reported balance Highest balance {$44000.00} You've paid off 4 % of this loan Checking for errors? Review your full report details. If you find any issues, we can help.
OVERVIEW Highest balance {$44000.00} Monthly payment {$0.00} Opened XX/XX/2019 ( 7 mos ) Term 63 months ( 5 years )
|
| 07/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Servicemember |
|
My debit card with BBVA Compass Bank is being unlawfully monitored for political and/or XXXX purposes. They block my purchases and prevent me from spending within the daily limits. My purchases are being blocked since XX/XX/2020. The FBI may be involved in the unlawful campaign to monitor how I spend the proceeds from the sale of my home in Colorado.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a Simple Bank user. BBVA USA acquired Simple and closed it this past weekend. My account was supposed to seamlessly transition to BBVA but their mobile app crashed in the process and I have been unable to access my account for 5 days now. Communication with BBVA has been sparse and there is no hint of a solution for this. This is unacceptable.
|
| 10/06/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I was charged two insufficient funds fees on XX/XX/19 and XX/XX/19 for {$38.00} each ( {$76.00} total ) - Both of these charges were mistakenly applied to this account rather than to a debit card I have linked with another account. I had previously declined overdraft protection and don't believe that I should have been charged either of these fees.
|
| 09/16/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
The bank BBVA Compass charged my checking account discriminatory XXXX NSF charges of XXXX each totaling {$380.00} and they did this while not processing charges I made to my account in the order they would normally process to a bank. Therefore they changed the way transactions process so they could knowingly profit off of charges by discrimination.
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple transferee my funds to BBVA and they have locked me out of my account its been 5 days of called customer service waiting hours on the phone and they just keep hanging up. I called another customer service line and asked to close my account and mail me my balance and they said I would have to transfer my funds out yet they locked my access.
|
| 01/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I signed up for an account in XXXX with bbva. When I opened the account I called to make sure the bonus would be sent and agent verified I would have it by the end of XXXX .I have called several times to inqore why I havent seen the promised sign up bonus. All requirements have been met. Secured emails have gone unanswered and no bonus has posted
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I am a simple customer who is now unable to access my funds because BBVA USA botched the transfer. Ive been locked out of my account since XXXX evening without the ability to transfer my funds. I called and all I got was an automated message saying theyre giving technical issues but wont give a estimate on how long well have to wait for a fix.
|
| 09/01/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I was charged XXXX NSF fees by BBVA compass bank and they placed these charges on my account discriminately and did not post these fees as the charges posted. I requested all XXXX NSF fees reversed and the bank refused and only credited/refunded XXXX of them. Futhermore they charged these NSF fees after XXXX deposits were pending on my account.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA has been warning for months about shutting down their Simple banking service and moving everyone to BBVA. On Saturday, this transition happened, and their system immediately broke. There is no way to fix it online, and calls to customer service involve being on hold for hours only to be hung up on. I can not access my money or my account.
|
| 08/29/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I opened an account with XXXX which is part of BBVA compass as per the bank statement I receive. They had a sign-up bonus of XXXX . I have met the terms of promotion. They still have not deposited the XXXX $ and don't give me a good response when I contact them. They have stopped responding all together now. This is a breach of their terms.
|
| 03/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
Hello, I was attempting to apply for a BBVA US Credit Card under a promotion I received in the mail ( Reservation Code : XXXX ) but before I could go further I was denied because I am not a US Citizen, but a XXXX XXXX. I was appalled by this as I initially received this in the mail, addressed to me XXXX XXXX as I currently bank with BBVA.
|
| 04/12/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
|
|
After providing notice of intent to refinance with another institution, BBVA Compass Bank provided notice of their intent to charge my escrow account to purchase their homeowners insurance. My homeowners policy premium was paid by BBVA Compass and the policy has never been out of force. Basically, they are trying to steal my escrow funds.
|
| 03/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I am an XXXX XXXX who moved to XXXX in XX/XX/2018, BBVA compass is the bank I first chose and everything worked well with the online banking despite the fact that I had move to XXXX since XX/XX/XXXX till now. It worked all this time, but now that I have a large amount of money coming through international wire transfer they blocked it
|
| 08/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XX/XX/XXXX, I requested that my Simple checking account be closed and the remaining funds remitted to me by check. On XX/XX/XXXX, the company responded. They closed my account but are refusing to provide me with my remaining funds because my balance was less than {$1.00}. This is theft. They need to give me back my funds immediately.
|
| 03/12/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
I attempted to cancel an EFT from my other linked account to this account. They not only refused to cancel the EFT, but now are keeping the dollar transferred into the account, in order to close this account. So, they caused me to overdraft another account, and now keeping the money transferred because I requested to close the account.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA closed simple bank accounts with a severely inadequate plan in place. It's been 2 days and members can't access their accounts. This is completely unacceptable and needs to be addressed. The special customer service line simply either hangs up on you or connects you to a person who can't hear what you're saying and then hangs up.
|
| 10/03/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
XXXX XXXX, repeatedly blocks my credit card without any reason. Always pay my bills on time never been late. XXXX doesnt apply my scheduled payments in a regular manner. Puts my payments on hold for no reason. XXXX apply XXXX pressure on the customer and unnecessary stress by applying these tactics. This is not a normal bank behavior.
|
| 03/19/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/XXXX I applied for a checking account to fulfill the requirements for an advertised {$200.00} bonus. I've included a snapshot of the bonus advertisement. I received a {$350.00} direct deposit, fulfilling the bonus requirements, and have been waiting for the bonus to post. I haven't heard back from a message I sent XX/XX/XXXX.
|
| 06/21/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
BBVA COMPASS Bank keeps charging excessive fees. They count Saturdays and Sundays as a regular banking day even when they are not open. I have had several fees regarding scheduled payments on sundays and I go in and deposit on Monday and they charge a hefty NSF fee. You need to look into that for my sake and the rest of the consumers.
|
| 06/30/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have had BBVA Compass Bank as a lender since 2005. For the last XXXX months, I have not received a mortgage statement and they report they are " working on it. '' I have called them several times and they will not resolve it. They hang up on me. My mortgage is due to adjust now and they refuse to give me an update on the new amount.
|
| 07/27/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
harassing family members, my wife and daughter, on separate phone calls, their private numbers, with lean against our home to obtain personal information. I called to try to discuss and they hung up on me, responding they didn't have to give me information and I obviously wasn't going to pay so they are just going to file a judgment.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I am a former Simple user and I have not been able to access my account since it was converted to a BBVA account on XXXX. I, along with a vast majority of Simple users, have attempted to reach their customer service line and the calls disconnect after one ring each time. I can not access my account or my funds and it is unacceptable.
|
| 09/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
BBVA credit card notified me of possible fraud charges on my account on text and email, which was great, but they did not take action to remove the 3 fraud charges i never made on my card. I have also called customer service and told them I don't use this card, and request to block my acct and issue me a new one for security purpose.
|
| 07/18/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
My card was again declined and the card was blocked after trying to make a small purchase ( cup of coffee in this case ). This is the third time my card has been permanently blocked by this company and they did not contact me when they blocked the card. Rather I had to call them and wait on hold for hours before anyone could help me.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple Bank closed and transitioned all customers to their parent bank BBVA USA. Transition failed and all Simple customers have lost access to their money except use of a debit card. Only support option is a phone number which is not answered. XXXX account said issue was resolved but most customers still can not access their money.
|
| 08/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was attempting to apply for a new mortgage loan and was told by a BBVA representative that I could not proceed nor would they accept an application due to having DACA status ( Deferred Action for Childhood Arrivals ). I was not given a clear explanation other than stating that they do not consider DACA as a non-resident applicant.
|
| 05/05/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I wanted to dispute the transaction on XX/XX/XXXX with XXXX XXXX {$55.00}. When I called Compass Bank, the first lady ( XXXX ) I talked to barely spoke English and she did not understand my request and explanation. She pretended that she understood, but switched to the second lady, XXXX. She was same and had a communication problem.
|
| 01/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I opened a BBVA Compass ClearConnect Checking account on XX/XX/XXXX which had a sign up bonus attached for {$200.00}. This was my first account with BBVA Compass. I completed the requirements for the bonus on XX/XX/XXXX. The terms state they will deposit the bonus within 60 days of meeting the requirements, which they have not done.
|
| 12/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
I am being charged overdraft fees ( NSF ) when my checking account is still in the positive.
On multi days in XXXX of XXXX.
On XXXX XXXX, XXXX, XXXX.
Each time my account goes less than {$38.00}, BBVA Compass applied a NSF Fee of {$38.00} making my account negative then they charge additional NSF fees for all other transaction
|
| 09/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I called the bank BBVA compass who holds my mortgage to inquire on the amount for me to pay o my principle to be able to cancel my payment mortgage insurance. The bank refused to provide me with that information. They also refused to give me information on how to calculate the payoff amount for me to get to 80 % loan to value ratio.
|
| 09/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
On or around XX/XX/2016 BBVA compass charged me XXXX NSF fees {$38.00} each total {$74.00}. I have told them repeatedly before this incident that I do not want that type of account. I want a prepaid type account ( if there are no funds, there is no fee but the item is not paid ). Each time they have assured me this would not happen.
|
| 10/28/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I use BBVA Compass Bank to send an International Transfer to XXXX.
They take the money for my account, but never deliver that money. I contact them, and after an apologize, the say will send the money, and never happen.
I call and call, with the same results. 1 ) Do n't send the money, 2 ) Do n't return the money to my account.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
The Simple/BBVA transition has been absolutely atrocious. BBVA announced Simples closure earlier this year, and I am now on day three without access to my checking or savings accounts, I have spent approx 3 hours trying to get through to a live person, and I am not convinced my money will be there when I can get into the account.
|
| 02/07/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
why is my home loan not showing up on my account?
where is my irs mortgage interest statement?
how much were my taxes and when were they paid?
when did my impound account increase and I was n't notified by letter?
I have not received forms for the IRS yet and it 's XX/XX/XXXX?
I need to get my income taxes completed ... ....
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple bank is transitioning all customer accounts to BBVA bank but made a massive XXXX up and now customers are locked out of their online accounts and UNABLE to access them or see their money. I try calling customer service and was on hold for an hour before being hung up on. This is ridiculous and we need access to our money.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
The Simple online bank has merged with BBVA USA, and since the merger I can not access my funds online. My money is in a protected fund that can not be access outside of an application or online banking, thus leaving me completely without any money while they refuse to fix the issues for millions of customers in a timely manner.
|
| 01/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Charged too much interest
|
|
Web |
|
|
Ending balance on XX/XX/XXXX XXXX close of statement ) : {$6600.00} ( Due : XX/XX/XXXX ) XXXX Activity : Purchase : {$1900.00} Total Balance : $ XXXX+ {$1900.00} = {$8500.00} Payments : XXXX ( all posted by XX/XX/XXXX ) ( remember due date XX/XX/XXXX ) Ending balance XX/XX/XXXX : {$0.00} Interest charged on XX/XX/XXXX : {$80.00}
|
| 05/23/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
In XX/XX/2017 I had around {$100000.00} in my BBVA Compass bank account, I found out my step dad stole my money and was commiting identity theft in my name, I reported it to XXXX after I found $ XXXX in lines of credit and credit cards in my name, this money was my inheritance and it was stolen from me, along with my identity.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Account was transitionedXX/XX/XXXX to BBVA. I have been locked out of account without any means of contacting BBVA. I was on hold 8 hours then hung up on. This has been 4 days without access to my funds or critical account information. I can't buy food. Can't pay bills. Can't deposit checks. I am sunk and they have no solution.
|
| 01/30/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
I received two overdraft fees on transactions that did not overdraft my account. I show on my account that these transactions did not overdraft my account. In their ridiculous ploy to steal money it even shows on my account history that other transactions posted after the two in question that were not assessed an overdraft fee.
|
| 01/22/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Opened new checking account on XX/XX/XXXX, at which time institution was offering {$200.00} bonus for new accounts that were opened, had a {$300.00} direct deposit. Terms indicated that bonus would post within 60 days of account opening. However, 60 days has elapsed and no bonus has been given, although all terms have been met.
|
| 07/16/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I was charged XXXX apparently for a XXXX. Cent overdraft fee. Then the " service charge '' that ive Never been charged before kicked in, resulting in the bank pulling my rent back into my account so they could charge me this " fee '' I canceled my account and will be banking elsewhere after 20 years of loyalty ... XXXX compass!
|
| 02/24/2017 |
Yes |
|
|
|
Web |
|
|
I have a credit balance of {$46.00} with BBVA Compass bank on a closed credit card. I have been into a branch 3 times, first in XX/XX/XXXX, in order to try to obtain the balance and they have made broken promises each time that a check would be on the way. It has now been 3 months and they have not paid me the money I am owed.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA purchase and closed the online-only bank Simple. It was supposed to switch over on Saturday XXXX. Since that date, the Simple app and website no longer function, but I am unable to log into or access BBVA via their app or website. The customer support number only says " we are experiencing difficulties '' and disconnects
|
| 01/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with cash advances
|
|
Web |
|
|
Recently opened a new credit card account. Noticed the card includes a cash advance limit of {$10000.00} which I will not use nor do I want included as part of this card. On XX/XX/XXXX, called customer service, as directed in a secure message to request same of XX/XX/XXXX, to request cash advance limit could not be adjusted.
|
| 02/24/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
I can not get my XXXX from BBVA Compass Bank. I changed my address in XX/XX/XXXX and they have the correct address on file. I have been given the run around, mis information and was hung up on. XXXX different Customer Service Reps have stated the XXXX would be received within 7-10 days. I still dont't have it after a month.
|
| 02/23/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
I was supposed to receive a discount for having my loan deducted from my checking about at BBVA Compass bank ... I submitted the documents they mailed me in XXXX. I am still not receiving the discount..And everytime I call to inquire..nobody knows anything. I have even resubmitted the document and have received no response
|
| 03/21/2017 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
WENT TO CASH IN A 12 MONTH CD AND WAS TOLD THE GRACE PERIOD HAD EXPIRED. I WAS STILL WITHIN 10 BUSINESS DAYS FROM THE MATURITY DATE BUT THEY CHARGED ME A {$120.00} PENALTY ANYWAY. I TRIED TO CASH IT IN ON XX/XX/XXXX BUT THEY WERE CLOSED WHEN I ARRIVED AND THEY WERE ALSO CLOSED ON XX/XX/XXXX SO I CASHED IT IN ON XX/XX/XXXX
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have not been able to access my money since an account transfer for one week. Customer service line continues to disconnect me after holding for long periods of time. No clear path to resolution. Overall, this is making the majority of my liquid assets unreachable which is unacceptable - I need access to my own money.
|
| 03/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
XXXX has a Business Partnership with XXXX of which we have Automatic Daily Deposits. We ar3 still waiting for funds after 5 Days and XXXX refuses to contact their Business Partner to resolve this issue. We are requesting an Investigation into the Fraudulent Embezzlement Practices XXXX/XXXX is incurring on their Clients
|
| 05/11/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
BBVA XXXX closed my accounts out of the blue with no explanation.
To my knowledge nothing happened with the my accounts that that could result in that. No bounced checks, no negative balance accounts, nothing. That they do n't even care to explain leaves every possibility open, including but not only discrimination
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
XXXX bought out Simple banking and since doing the transfer I have been locked out of my account for 3 days not able to access any of my funds and I have bills due ... They have no customer service available and when they do they are hanging up immediately I need my money now and I will be closing my account ASAP.
|
| 12/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
BBVA/COMPASS SOLD OUT TO XXXX XXXX, WE HAVE AN AUTO LOAN THAT IS REPORTING LATE AND THEY KEEP CALLING OUR CELL 31 TIMES IN THE PAST 45 DAYS AFTER CEASE COMMUNICATION REQUESTED ALSO, CHARGE US LATE FEES.IF YOU DON'T CORRECT ASASP AS WELL CREDIT REPORTING ERRORS WILL START CLASS ACTION LITIGATION TODAY. LOAN NO.XXXX
|
| 09/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
I dont book through hotels directly so when I was told this morning after transferring XXXX into my bbva account # XXXX that XXXX place took XXXX I knew it was a lie. The bank stole XXXX from the transfer and then claimed it was stolen by XXXX place.
I tried to file a fraud dispute and they hung up on me 3 times.
|
| 12/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
BBVA/COMPASS SOLD OUT TO XXXX XXXX, WE HAVE AN AUTO LOAN THAT IS REPORTING LATE AND THEY KEEP CALLING OUR CELL 31 TIMES IN THE PAST 45 DAYS AFTER CEASE COMMUNICATION REQUESTED ALSO, CHARGE US LATE FEES.IF YOU DON'T CORRECT ASASP AS WELL CREDIT REPORTING ERRORS WILL START CLASS ACTION LITIGATION TODAY. LOAN NOXXXX
|
| 11/15/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
The Bank Has An Promotion Going On where When Youu Open An Account They Give Youu {$250.00}. Its Been since XXXX and whwn i seen The Promotion I Opened an account But Still Havent recieved My {$250.00}. Im Very Upset About It And Feel It Isnt fair. I Still See This Promotion Going On And Yet To Recieve My Money.
|
| 08/26/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I have tried to pay off my credit card in full for the balance amount I had left. However, both times the payment was reversed by the credit card lender, BBVA. Subsequently the BBVA dinged my credit score by claiming I had missed a payment. This is despite trying multiple times to pay off my credit card in full.
|
| 12/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
SImple.com will not accept my lease as proof of residency. They will not accept my mailing address. So, I told them on several occasions to close the account. maybe a dozen times of the last month and it is still open. I have a XXXX balance. There is no legitimate reason for them to be keeping my account open.
|
| 06/27/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
|
|
This item [COMPASS BK XXXXAUTOMOBILE INSTALLMENT ACCOUNT] is erroneous and fraudulent since I never authorized, co-authorized, nor consented to this particular auto loan in the past. I am requesting that the item be removed to correct the information. I have highlighted the items that necessitate rectification.
|
| 01/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I reported fraudulent transactions on XX/XX/XXXX from the XXXX XXXX. 10 days later, in violation of Reg E, they still did not credit me back. They then said, on XX/XX/XXXX, that " you have used this merchant before so it isn't fraud ''. Which is entirely false and egregious reasoning behind denying the claim.
|
| 08/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Equifax has me listed as XXXX XXXX XXXX XXXX XXXX XXXX transunion let 5 XXXX inquires in 3 days call me crazy but XXXX only needs 1 compass bank sent the application that was a business of mine i'm the ceo never was thtere XXXX XXXX said they had me on camera but i'm sure that's a hippa violation bace on race
|
| 08/06/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Upon opening the account, the advertised sign up bonus was {$100.00} after opening with a {$100.00} initial deposit.
I have not received the bonus funds, and have not received a response by email from the company. When attempting to call the company, the line goes to voicemail and the calls are not returned.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA refuses to give me my money from my bank account, over {$5000.00}. They refuse to speak to me over the phone. In person they say " we can't help you, '' and refuse to transfer my money to a different bank until " the issue is resolved. '' I will literally be homeless if I can not access my bank account.
|
| 11/15/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Hello $ XXXX+ATM Fees {$2.00} Plus {$25.00} Gas Was Stolen Out My Account I 've Been Scammed Also With A XXXX Check That Whoever Rried To Deposit In My Account {$400.00} XXXX XXXX XXXX XX/XX/XXXX At XXXX {$25.00} Gas At XXXX XX/XX/XXXX XXXX {$60.00} XXXX XXXX XX/XX/XXXXXXXX I 'm With Simple Bank BBVA Compass
|
| 04/27/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
MY BANK ( BBVA COMPASS ) DECIDED TO FREEZE MY ACCOUNT. I WAS NEVER NOTIFIED FIRST OF ALL AND NOW MY SOCIAL SECURITY CHECK WILL BE DEPOSITED INTO THAT ACCOUNT AND I HAVE NO WAY TO GET IT OUT. I KNOW SOCIAL SECURITY XXXX CHECKS FUNDS ARE EXEMPT FROM BEING FROZEN SO I HAVE NO IDEA HOW TO GET MY MONEY FROM THEM.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA USA migrated all Simple users to their own BBVA accounts. This migration failed for a number of users, myself included. Ive been unable to reach BBVA by phone- long hold times followed by automatic hang ups. I can not access my account to setup a wire transfer to move funds. I can not close my account.
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple bank shut down this morning and the service was transfered to the parent Bank BBVA USA, hundreds, if not thousands of people are unable to access their accounts on the new platform. We can not access our accounts, or our money, customer service is not responding and no solutions have been presented.
|
| 07/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I had sent money through XXXX XXXX and was scammed by my party not showing up and getting to me like said. I have not received any form of product through these services. I got a letter that the bank was in my favor then i get a letter saying they are taking the money back which will overdraft my account.
|
| 06/23/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XXXX XXXX, I received an email from Simple Bank and was told my account is being closed. They will not allow me to pull the funds from my account and are saying they will send me a check at some time. They will not give me a time when the check will be sent. The account has always been in good standing.
|
| 03/16/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I attempted to deposit cash approximately {$100.00} into the at the BBVA branch at XXXX XXXX XXXX, XXXX, TX, XXXX on XXXX XXXX. The machine took the cash and then showed a screen that stated " We can not process your request. '' It did not then return my money, and I have not been credited for the deposit.
|
| 03/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposited two money order checks on XX/XX/2020. i was told the checks would only be held until XXXX. When XXXX came the checks were still not available for me to withdraw. I called and they said it would be available by XX/XX/2020. It is now XX/XX/2020 and the amount is still not available for withdraw.
|
| 07/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The date of last activity on this account was XX/XX/XXXX. Compass is illegally reporting 120-180 day lates through XX/XX/XXXX. I have tried to resolve this a few times through the credit bureau dispute process and Compass just ignores my request for correction. See screenshot of my credit report attached
|
| 08/29/2016 |
Yes |
|
- Unsolicited issuance of credit card
|
|
Web |
|
|
Signed up to open a checking account and saving account at BBVA Compass. I was signed up for a credit card as well, even when I specifically told them I did not want it. Now when I cancel it, it will effect my credit score. They sold me unsolicited merchandise against my direct and clearly stated request.
|
| 01/18/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Managing, opening, or closing account
|
|
Web |
|
|
BBVA Compass will not give us our own money. We have over {$66000.00} on a gift card that we can not get them to release. We have called them, gone into their branches and reached out to them online. They keep giving us things to do, but now we are months into the process and we can not get our own money.
|
| 05/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
This is concerning a Simple account that transferred to BBVA. According to the revised account terms, there should be no charges for using an XXXX ATM. However, when checking the card information on the BBVA app, it shows that there are charges for using an XXXX ATM. Account terms are at : XXXX XXXX XXXX
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Was a customer of Simple Bank. Parent company, BBVA, transitioned Simple Bank out and made Simple customers BBVA customers. Have not been able to access funds via mobile/online banking since XX/XX/2021 because I have not been able to enroll in online banking or speak with a representative over the phone.
|
| 03/08/2017 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I have a checking account with BBVA compass bank One of my credit card ( XXXX ) did a balance transfer of {$3000.00} since XXXX last week and they sent the money to the Bank but the Bank no show my money in the balance I have call them twice but they do n't solve it please help me to find my money Thanks
|
| 11/15/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
A debit hold has been placed on my account after I Froud event however no funds where affected. My online account was secured by changing the user name and password but Simpal Bank instated on a debit hold. This was on the XXXX and I do not even have food for my family. All my funds are in that account.
|
| 10/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
opened an account with {$100.00} sign up bonus if you deposited {$100.00} and completed a bill payment of {$25.00} to a cell phone/internet service provider within 60 days. Confirmed details via secure message. I completed activities on XX/XX/18 and its been over 90 days and I have not received my money
|
| 01/04/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I tried to push money from another bank to the BBVA bank for a new account. instead, it pulled. Tried to contact via secure message but didn't hear anything back after 3 business days. phone calls are hard because of a XXXX so secure message is the best way to talk and they refuse to answer the message
|
| 08/05/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
BBVA COMPASS is committing fraud by deliberately giving incorrect info on fees to consumers on phone. I phoned XXXX to ask for fees to close XXXX account open less than six months. Was told no fee. This is incorrect. Fee is {$25.00}. BBVA is deliberately misleading consumers so it can profit from fees.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Look into BBVA, they merged with simple and moved all accounts to BBVA accounts, no one has been ablke to get access to our bank acocunts in over 4 DAYS!!! This is a class action lawsuit waitin g to happen. They told everyone we'd still have access to our accounts, please please take this seriously
|
| 06/20/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
BBVA Compass b ank has n't sent my transaction update for the XXXX and XXXX to a third party app I use on my mobile device. I called th em n seems as if there 's nothing I can do but sit here and wait for the unknown. It 's be en two weeks th ey have n't sent out my bank info in times of need.
|
| 12/21/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
ATM card was stolen. Bank security measures did not prevent thieves draining account. Bank is violating federal law by refusing restitution. I will continue to file these complaints and proceed with legal action until bank complies with federal law reporting requirements regarding debit card theft.
|
| 08/10/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
Compass Bank closed my XXXX minor son 's savings accounts with no notice. Instead of mailing me the amount in their accounts that they closed, they have sent the money to unclaimed property. Now I have to submit a claim and wait for unclaimed property to investigate before I can recover this money.
|
| 11/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
Received post card on Monday, XX/XX/2018 advising of a NSF fee charge of {$38.00} on XX/XX/2018 for payment of check number XXXX for {$50.00} with a balance of {$44.00}, see attached image.
I have reviewed my account online. When the check cleared the balance was {$210.00}, see attached image.
|
| 09/30/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
complaint against BBVA compass for not honoring information provided in writing - refusing to cancel auto pay even with 3 days notice- constant mis information provided by the phone agents - excessive hold times and not providing reasonable and realistic to industry standards for payment options
|
| 04/20/2016 |
Yes |
|
- Identity theft / Fraud / Embezzlement
|
|
Web |
|
|
My information was used to illegally open a line of credit. My signature was not written in person and therefore photo-shopped onto an application for processing. The funds were obtained and used. The company is saying it is my account, but the address used is an address I have never resided at.
|
| 01/08/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/18 a check for {$400.00} cleared my checking acct that was written for my credit card payment. The payment was never posted to my credit card and never refunded to my checking account. Ive called my bank 3 times and visited 2 different branches in person and have yet to get resolution.
|
| 03/09/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
This terrible awful bank decided to close my debit card without even notifying me. On, XX/XX/2020 I requested via phone call that checking ending in XXXX and savings ending in XXXX be closed. The remaining balance should have been sent via ACH transfer with completion no later than XX/XX/2020.
|
| 11/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
Servicemember |
|
I had my BBVA CARD ONLINE BANK LOCKED ALL BECAUSE THEY SAY I SENT A CHECK SO I TRIED TO DO A FRAUD ALERT TO THE FRAUD DEPARTMENT AND ALL THE CUSTOMER SERVICE REP.THAT HELP ME DIDNT WANT ME TO EXPLAINLIKE SHE KNEW MY SOTUATION AND I GOT UPSET AND I HUNG UP THE PHONE SO NOW I CANT GET ANY FUNDS
|
| 07/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
An online gambling site XXXX has charged my card over $ XXXX. In the state of California, online gambling slots gambling is not legal, I made a dispute and was denied. How can an online gambling company be legally allowed to charge credit cards in states that online gambling is not legal.
|
| 09/19/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I received a notice from XXXX XXXX, XXXX over an over drafter account I had 9 years ago that was charged off by the bank, now they have listed an updated activity date on my credit report thais untrue. the debt is no longer collectable, and was written off by the bank almost a decade ago.
|
| 01/24/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I have had accounts opened in my name with banks. One of these accounts is with BBVA Compass. I called them several times last XX/XX/XXXXto notify them of this account being fraud but they have not yet closed the account and are letting further fraudulent use of these account to occur.
|
| 01/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
An unauthorized transaction in the amount of {$6600.00} was made and 3 other thereafter totaling {$7000.00} more or less I emailed the fraud department and mentioned my account was being robbed right now and now today I'm still waiting for a credit for the money taken from my account.
|
| 08/15/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
My credit information was stolen and used at different locations out of state in XX/XX/XXXX and XX/XX/2019. I was given credit for XX/XX/XXXX but not for the transactions in XX/XX/XXXX. I have attempted to resolve this issue but the credit card company refuses to reimburse the amount.
|
| 06/15/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I 've been waiting days for the bank to update me about a transaction for funds that were never despensed out of a ATM. All they can say is that they have no estimated time frame for the issue to be fixed. Nor do they have any updates. Sounds like they do n't know what they 're doing.
|
| 01/16/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Signed up for a checking account under a promotion to receive a {$200.00} within 60 days after having a direct deposit of at least {$300.00} post to the account. I met the terms of the promotion, but the bank has not given me the {$200.00} within the timeframe specified in the terms.
|
| 08/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I AM A VICTIM OF IDENTITY THEFT. MY INFORMATION HAS BEEN COMPROMISED POSSIBLY DUE TO A SECURTIY BREACH WITH XXXX XXXX XXXX XXXX. I NEED THESE ACCOUNTS RFEMOVED FROM MY CREDIT REPORT. YOU GUYS HAVE TO MAKE SURE THESE ACCOUNTS ARE ACCURATE BEFORE PLACING THEM ON SOMEONES CREDIT REPORT
|
| 04/09/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
This account has been paid to a XXXX balance.
COMPASS BK Last reported : XX/XX/XXXX {$12000.00} Good Overview You've paid off 35 % of the original amount.
Balance {$12000.00} Highest Balance {$20000.00} Monthly payment {$380.00} Opened XX/XX/XXXX ( 2 yrs, 6 mos ) Term 72 months
|
| 05/29/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
BBVA Compass reported to my credit a derogatory charged off loan even though the vehicle was paid off in an insurance claim. They have lied and ruined my financial status, I have been denied credit and have spent over 100 man hours trying to get this banking institution to fix this
|
| 12/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
XXXX XXXX kept raising my insurance premium without my knowledge I disputed the amount with Compass since XXXX, Compass gave provisional credit, did not investigage and debited my account making all kinds of negative adjustment.
All the disputes were handled in another country.
|
| 12/26/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I have had XXXX overdraft charges. This is excessive. The accounting system at Compass Bank is terrible. News and media reports have this well documented. Compass Bank settles excessive overdraft class action for {$11.00} XXXX XXXX Complaints with excessive overdraft fees!!
XXXX
|
| 05/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I have tried calling BBVA over 15 times and I still do NOT have a resolution for over {$1100.00} worth of charges and foreign transaction fees. The customer service agents have such a thick accent and speak so fast that I was not able to understand half of what they were saying.
|
| 02/28/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Bank agent threatened me and verbally abused me for owing a balance less thann30 days past to. I was asked to i have a job and where do i work and threatened. The agent also refused to make a payment arrangements and hung up in my face. Agent then froze my accounts for no reason
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My Simple account was transferred to a BBVA account which was supposed to be a seamless transferred today will not let me log in and have access to my funds. I can not log in, I can not see my balance, and they are closed for the weekend and I cant contact and customer service.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
After the BBVA buyout of Simple, I am unable to access my accounts. On Saturday XX/XX/XXXX and XXXX I have called support numbers only to be hung up on and treated like XXXX by their outsourced customer service team.
I have no access to my account whatsoever due to this XXXX.
|
| 04/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
In XX/XX/2018, wrote secure message to close checking account. Couple days later called to confirm account was in fact closed. However, for the past several months, I have been receiving emails notifying me of statement availability suggesting that the account is not closed.
|
| 09/25/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
Older American |
|
BBVA VISA credit card assessed late fees after pulling auto pay offline with no notice to consumers. XX/XX/XXXX late fee of {$14.00} then XX/XX/XXXX additional late fee of {$28.00}.
XX/XX/XXXX an adjustment of {$28.00} which did not refund interest accrued on all late fees.
|
| 09/15/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
i was charged an excessive amount of fees on my account and im not sure why i was charged these fees my account seem to be comprimised and i sent a message over to a online rep and was told that they were going to reverse the fees but im not opted into any overdraft courtesy
|
| 03/26/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
For 3 months since XXXX my minimum payment has not been reported correctly through the app, resulting in late fees each month. I have paid the more than the minimum payment listed every time, but somehow less than the actual minimum payment required to not get a late fee.
|
| 02/28/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I applied for a checking account with a {$200.00} bonus from BBVA. I met all the requirements that they listed but it's been almost 4 months and they haven't deposited my bonus. They also don't respond to inquires about this, and have overall very poor customer service.
|
| 01/24/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
BBVA Compass advertised a {$200.00} bonus if a new checking account was opened and a {$300.00} ( or more ) deposit was made in to the account. I meet the requirements ( confirmed multiple times by BBVA Compass Customer Service ) but the bank refuses to honor its offer.
|
| 07/29/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
I requested a due date change to avoid additional late fees and negative marks on my credit and was told that it was approved on XXXX/XXXX/16 but was informed that it will not be approved on XXXX/XXXX/16. I also requested assistance when I was unable to make a payment.
|
| 05/13/2015 |
Yes |
|
|
|
Web |
Older American |
|
credit limit was lowered from {$4000.00} to {$200.00} without notice and phone call to XXXX XXXX revealed they had done a soft check on my credit and XXXX had reported erroneous negative info, check with XXXX and credit is is good with them so dispute is with XXXX XXXX
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I had a Simple account that got transitioned over to BBVA. I can not access my account online and their customer service is atrocious. I was on hold for 30 minutes and ended up getting hung up on. Tried again and have been on hold for two hours with no end in sight.
|
| 10/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Simple is saying I have tried to open an account too many times, thats the reason theyre unable to open an account for me. After closing my original account with you guys. I tried to apply again and you denied me the very first time I tried to open an account again.
|
| 03/19/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I mailed a certified USD XXXX check to BBVS Compass ( where Simple ) holds their accounts. It was delivered by XXXX and signed for. In the meantime they lost the check and have not deposited the amount, and does not respond to inquiries about the status of the case.
|
| 04/26/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
Opened a checking account which had a {$200.00} signup bonus after a direct deposit. The terms of what qualified as a direct deposit were confusing and in fine print. I was not told that my direct deposit did not qualify until after the period to make one occurred.
|
| 06/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. The account was opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
|
| 07/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
XX/XX/2019 I deposited a mobile check. Funds were to be available XX/XX/2019. They deliberately withheld the funds until XX/XX/2019. Meanwhile I incurred three NSF on XX/XX/2019. The check amount was {$330.00}. My bank is BBVA Compass. They refuse to work with me.
|
| 12/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I made 2 transfers into my BBVA both scheduled for XX/XX/20 one for XXXX $ and another for XXXX $ and the Bank never gave it to me and did not disburse the funds as requested and never gave them to me. I also was given 2 refunds that were never given to me also.
|
| 04/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Dear Consumer Financial Protection Bureau, CFPB : BBVA bank is in violation of Regulation E AND 15USC1692. BBVA is mandated to CHARGEBACK {$590.00} ( UP TO XXXX ), AND GIVE ME MY MONEY.
Sincerely and Respectfully, XXXX XXXX XXXX Phone : XXXX Email : XXXX XXXX
|
| 06/12/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposited {$260.00} into my BBVA checking account on XXXX XXXX , 2016 and they never appeared on my account so I filed a dispute claim and they have not given me my money back. I was unable to pay my car on time because of this and now I have late fees.
|
| 12/18/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
I was granted a COVID-19 3 MONTH DEFERMENT ON MY XXXX XXXX XXXX XXXX XXXX XXXX AND NOW I AM SEEING IT AS A CHARGE OFF AND I CAN NOT GET ONLINE OR ACCESS THE ACCOUNT AND THEY WILL NOT TELL ME ANYTHING NOR HELP ME AND I HAVE NEVER BEEN LATE BEFORE!!!! HELP!!!!!
|
| 07/29/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I had an unauthorized payment posted to my mortgage account in XXXX 2015. There were XXXX XXXX XXXX payments posted to my account that month both from my BBVA Compass account : I only authorized XXXX payment.
The disputed charge is : XXXX {$1100.00} ref # XXXX
|
| 03/30/2016 |
Yes |
|
|
|
Web |
Older American |
|
BBVA Compass is violating Federal Bankruptcy Laws. On XXXX/XXXX/2016 I filed Chapter XXXX Bankruptcy in the XXXX XXXX XXXX Florida Case # XXXX. BBVA Compass was a listed creditor BBVA Compass on XXXX XXXX, 2016 is requesting me to pay {$3900.00} by XXXX/XXXX/16
|
| 01/13/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
Hello, got denied for a credit card application from BBVA compass. States " unable to verify identifying information ''. They denied me without confirming which information they need. I am very open to share whatever information they need to verify my identity.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I haven't been able to access my Simple checking account for two days, since the transition began to BBVA USA. They will not let me log in, and I can't get in touch with customer service. I have almost all of my money in that bank account, and no access to it.
|
| 04/06/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
Car was declared a total loss. Insurance called loan ( BBVA ) to get pay off. Pay off was sent in writing to insurance company. Insurance company sent check, loan advised wrong amount and that they made a mistake in the letter. Letter states it is a guarantee.
|
| 05/11/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I had an unauthorized transaction on my debit card account. and BBVA Bank refuses to credit my checking account. They always want to take the side of the merchant instead of their own customers. This is a terrible bank and nobody should do business with them.
|
| 02/17/2016 |
Yes |
- Debt collection
- Payday loan
|
- Taking/threatening an illegal action
- Threatened arrest/jail if do not pay
|
|
Web |
|
|
Company called from XXXX said they were with compass bank and that they are collecting on a loan that was depostited into my account in 2010. They had the last XXXX of my ssn. Rep said that if I did not pay by Friday they would come to my job and arrest me.
|
| 09/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Servicemember |
|
I transferred money to my bbva account from an external account on XX/XX/2020. I received a message from my external account that it was Sent and the time it was sent and when it arrived there. BBVA however have not posted the funds even after they opened
|
| 07/27/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
XX/XX/2018 I recieved my direct deposit and the moment i used the card the account was closed. I callsd bbca compass clear spend and they sent me to XXXX XXXX when i asked how i would recieve my money. I need the company to send me my money my check asap.
|
| 10/28/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
Contacted the bank thru message center, no reply.
paid off credit card a/c 's on XX/XX/20 unable to access auto pay settings on the banks website to manage autopay.
can not make the change needed bank charging interest on XXXX balance, making debits
|
| 04/26/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Simple Bank ( run by BBVA compass ) refused to provide provisional credit after 10 business days as required for fraud disputes under regulation E. It took them 9 business days after I filed the dispute and called multiple times to even contact visa.
|
| 04/11/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
Repeated calls on my cell phone from BBVA Compass at XXXX and XXXX concerning some type of debt of which I have no knowledge. I attempted to contact the caller but was able to do so. It is not my debt. The debtor 's name caller use is not my name.
|
| 07/28/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
on XXXX XXXX, 2017 I received a in-app message saying my account was closed with no explanation. I have deposited XXXX in the account and spent all but {$430.00}. I do n't know where my money is and I can not speak to them over there phone nor chat.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XX/XX/2021 BBVA CLOSED SIMPLE BANK APP AND TRANSFERRED CUSTOMERS TO BBVA with instructions to register new online account with BBVA.
I HAVE TRIED MULTIPLE TIMES TO CREATE MY NEW ACCOUNT WITH NUMEROUS ERRORS AND UNABLE TO REACH VIA CUSTOMER SERVICE
|
| 12/04/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
BBVA Compass is my bank. This summer someone opened four credit card accounts under my name and used my personal account to make payment on them. I disputed the amount and BBVA Gave me a temporary credit and then reversed it less than a week later.
|
| 11/26/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Older American |
|
I did not authorize an increase in my insurance premium filed a claim for {$760.00} ; I have to wait 10 days per bank also there's an unauthorized {$140.00} against my account had to file another claim with an out of country service company in XXXX
|
| 07/11/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My account was compromised. XXXX $ from a company called XXXX XXXX XXXX overseas.. the bank gave a provisional credit and said they say there was an error and the provisional credit was final. Then reversed the credit and took the money back
|
| 01/27/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Lender trying to repossess or disable the vehicle
|
|
Web |
|
|
BBVA is the absolute worst company ever. You can't get through to their line for the life of you. I am currently on hold for 45 minutes AFTER being HUNG UP on by he previous representative. I hate this company and their poor customer service.
|
| 01/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
BBVA Compass is reporting a deliquent credit card account that I never applied for.
It was opened XX/XX/2013 and had a credit limit of {$4000.00} and a balance of {$3900.00}.
The account is linked to an address in which I have never lived.
|
| 10/30/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I have an available balance in my account - i use the money - then i have an automatic draft hit my account and bring me a negative balance at which point all the transactions that i did before this will get an overdraft fee. VERY UNETHICAL
|
| 03/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
My account was closed with no warning leaving me with no funds available. I reached out to the bank and was told nothing. The reps I spoke to were very rude and no help at all. I still have yet to receive my funds that were in the account.
|
| 07/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XX/XX/XXXX and XX/XX/XXXX three fraud charges were made on my debit card {$54.00}, {$65.00} and {$16.00} for play station charges. The bank told me to dispute it with XXXX XXXX and the XXXX XXXX website told me to dispute it with my bank.
|
| 10/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have Visa credit card with BBVA since XX/XX/2020. Never been late, always paying in full. But this company does not report my credit activity to the credit companies ( e.g. XXXX ). This is against American lows, or BBVA makes their own?
|
| 05/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
My Payment Due date is XX/XX/XXXX I paid off my credit card on XX/XX/XXXX.
XX/XX/XXXX I was charged interest, XX/XX/XXXX I received a late fee on the interest not paid on XX/XX/XXXX and on XX/XX/XXXX I was charged a minimum charge fee.
|
| 02/05/2021 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I sent the attached letter certified to BBVA Compass on XX/XX/XXXX. I have yet to receive a response. It is required that companies provide a signed contract matching my ID signature to pursue collecting debt and they have not done so.
|
| 02/12/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Payment was sent to wrong person try to request money back multiples trys I was block and denied on XX/XX/2020 2 payment of {$200.00} from XXXX XXXX.i was told back and worth call ur bank to Dispute which I did twice I was denied again
|
| 04/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2021, I deposited my stimulus check in the amount of {$1400.00}. Instead of giving me the opportunity to correct the endorsement they did not allows me to redeposit the same check with the following corrections ( attached ).
|
| 10/22/2015 |
Yes |
|
- Identity theft / Fraud / Embezzlement
|
|
Web |
|
|
A total of XXXX fraudulent charges again my Compass Bank credit card on XX/XX/XXXX & XX/XX/2015.
I and the additional card holders all have the credit cards under our possession, but there are XXXX fraudulent charges in XXXX, Texas.
|
| 09/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX have me as XXXX XXXX XXXX the XXXX enclosed documents proving such remove it and take off the ftc violation also XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FCRA law saids if the inaccurate information cant be fix must remove it
|
| 12/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I have two accounts with XXXX XXXX XXXX.
SOMEBODY USED MY CREDIT CARD TO BUY THINGS FROM XXXX. THEY EVEN CHARGE ME ISA FEE.
THE TOTAL AMOUNT IS MORE THAN {$3000.00} THE BANK SAYS THAT I APPROVED THE TRANSACTIONS THAT I DID NOT.
|
| 10/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
compass bk pulling my credit XXXX XXXX XXXX XXXX and XXXX having isssue removing my fraud alert with all 3 's XXXX, XXXX, and XXXX ftc law was put in place to have this done in 1 hour of the request read ftc guidelines XX/XX/XXXX
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA bought my bank, Simple, and today was supposed to be the transition. Their system is broken, Im locked out of my account, and I have been trying repeatedly to get through via phone and online and I cant get ahold of anybody.
|
| 09/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
My bank said XXXX took XXXX then they Went behind my back and slipped XXXX out of my account. I havent used my card for 2 days prior to this happening. This is how I know they are trying to steal from my pending transfer/deposit.
|
| 08/17/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
Went into local branch in XX/XX/XXXX to remove deceased, change address and add another person to account. Now the interest checks are going into account. Even after 8 visit to resolve. Now being told it would be another 60 days.
|
| 09/12/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
There was a pending transaction that fell off and they still overdrafted my account. I turned off overdrafting 6 months ago and it doesnt matter. They overdraft anyways.
All dates and balances are in the screenshot I uploaded.
|
| 01/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
BBVA promised a {$200.00} rebate if for a new account when receiving direct deposit into the account. I complied and had several direct deposit payments in the account an after six months, I never received the money promised.
|
| 12/15/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Older American |
|
BBVA decreases my card limit despite me having a great payment history AND paying off large balances in the past.
Totally unfair and unwarranted!
Are they mixing things up with my sons credit power? He has the same name.
|
| 12/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I transferred money to BBVA and I received an email that it was completed. The next day I checked my BBVS account and the transfer was not there and they refused to pick up the phone. I attached proof that they received it.
|
| 02/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
My direct deposit met the requirements by qualifying as {$500.00} or more. My direct deposit was a cumulative for {$500.00} or more because I get paid sometimes daily sometimes weekly its very random.
BBVA Bonus {$250.00}
|
| 06/28/2016 |
Yes |
|
- Improper contact or sharing of info
- Contacted me after I asked not to
|
|
Web |
|
|
3rd party debt collections company XXXX XXXX XXXX claim I owe debt that has aged off 15 years ago and are calling me while at work. I told them not to call me, and have added my cellphone number to the do not call registry.
|
| 01/06/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
BBVA COMPASS IS FINALLY RESEARCHING MY PROBLEM, ALTHOUGH THEY HAVE NOW TAKEN OVER 90 DAYS WITH MY COMPLAINT AND THERE ONLY RESPONSE IS THAT THEY ARE LOOKING INTO AND WILL BE IN TOUCH WITHIN 60 MORE DAYS. THAT IS 5 MONTHS.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XXXX has locked us out of our accounts after they took over Simple and have refused to unlock them. The customer service department is hanging up on us when we call. Ive had no access to my money since XXXX XXXX morning.
|
| 01/04/2018 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I requested validation of debt with a debt validation letter dated XXXX XXXX, 2017 and I received no signed contractual obligation to validate the debt is mine from Compass Bank. It is still showing on my credit report.
|
| 05/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA bought out Simple bank. The bank in which I had a checking account. However I have been locked out of my account since Saturday, XX/XX/XXXX. The bank is unresponsive and I can't get through to anyone when I call.
|
| 02/12/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
Servicemember |
|
I opened an account with BBVA XX/XX/2020 and the advertisement read Open a checking and receive XXXX and savings XXXX. I received XXXX total. This is a deceptive practice to advertise one thing and provide another.
|
| 01/06/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My checking account has been frozen since XXXX I tryed contact the person who froze my account she never responded back I called emailed left message nothing i this time I dont what else to do to get through to her
|
| 04/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
BBVA USA has been stealing my deposits. Whenever I go to access the deposited funds the customer service line tells me the funds are unavailable. This has happened with the last two deposits. The bank stole them.
|
| 09/23/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
BBVA still has NOT updated my account to a XXXX balance and currently open credit card. It is causing my credit score to be lower with this balance that still does not reflext the correct current balance of XXXX
|
| 09/16/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
I just need help gettin it off my credit scores they got the car back an it sold at Auction for XXXX an she got the car for XXXX an pay XXXX on it an now they send me a letter sayin I owe XXXX from BBVA compass
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple bank transferred my account to BBVA but the bank has locked me out entirely. I can not access funds, my account, or anything related to my money. This has been going on for 48 hours starting XX/XX/XXXX.
|
| 05/11/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA took over my simple.com account and now I am locked out cant login and access my funds. Their telephone support lines left me on hold for hours and hung up on me without a single interaction with a human
|
| 09/29/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Compass bank opened credit cards for both my husband and I without our consent when we opened a checking account at the bank back in 2006. We closed our acoount there after that happened bc it was so shady. Y
|
| 10/08/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
They are keep debiting my Checking account without my permission its a fraud by BBVA Even they debited my account on XXXX XXXX for {$140.00} and {$12.00} Please reverse this unauthorized debited funds asap
|
| 10/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I opened checking account XXXX with a {$500.00} deposit, based on an offer of receiving {$200.00} through an advertisement sent to my address. Upon opening I used the code XXXX on XX/XX/2020.
|
| 01/22/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Older American, Servicemember |
|
On XX/XX/19 I mailed a request, of the disclosure of the nature of the information used to turn down my request for a credit card from BBVA Compass. I have yet to receive a written response as of XX/XX/19.
|
| 02/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My debit card was either lost or stolen. Someone used my debit card to buy something. Ive shut down that debit card and it can no longer be used. I was issued a new card. But the money was not returned.
|
| 12/31/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX STILL REPORTING A FAKE ACCOUNT THAT WAS FTC THEY NEED TO FIX THIS ASAP AND BBVA ALSO SENT FTC AND POLICE REPORT DO THEY NEED A BLOOD TEST ALSO??????
XXXX XXXX AND XXXX
XXXX XXXX XXXX , XXXX XXXX
|
| 05/03/2018 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
BBVA Compass Bank has violated 15 USC 1692 by continuing collection activity after a cease and desist and 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
|
| 01/12/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened a new checking account with the terms that if I had a direct deposit of XXXX dollars within 60 days a XXXX dollar bonus would be deposited into my account, and that bonus has not been received
|
| 11/20/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I enrolled in the " Bank, Budget & Earn Up To {$500.00} On Top Of 2.02 % APY Promotion '' above and believe I should have received my bonus by XX/XX/XXXX in both accounts but have not received it yet.
|
| 12/17/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Bank advertised the account as earning 2.15% Annual Percentage Yield for Balances of $XXXX or more and then changed it with no notice to 1.90% APY. This was false advertising and deceptive practices.
|
| 05/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
After I paid in full my credit card on XX/XX/2020, I only received a letter stating my account was going to be closed with any other reason. I've not missed any payment since the account was opened.
|
| 11/20/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I enrolled in the " Bank, Budget & Earn Up To {$500.00} On Top Of 2.02 % APY Promotion '' above and believe I should have received my bonus by XX/XX/15 in both accounts but have not received it yet.
|
| 04/21/2016 |
Yes |
|
- Improper contact or sharing of info
- Contacted employer after asked not to
|
|
Web |
|
|
Contacting me at my place of work on company phone line. After I had told them this is my work place phone. Stating that they will report it to the credit bureau. For a debt that I feel is not owed.
|
| 06/10/2017 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
The Loan i applied for has not been approved so i need the approvement to facilitate the loan acquired for. I applied for the Loan on the XXXX / XXXX / 2017 and the loan amount is {$5000.00}
|
| 06/10/2017 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
The Loan i applied for has not been approved so i need the approvement to facilitate the loan acquired for. I applied for the Loan o n the XXXX / XXXX / 2017 and the loan amount is {$5000.00}
|
| 09/11/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
XXXX XXXX XXXX charged me annual fees {$40.00} on credit card which I was not aware of. I requested them to refund {$40.00} fees as customer courtesy one time only but they are forcing me to pay.
|
| 04/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Typed in XXXX in search bar and clicked on XXXX. Purchased tickets for XXXX and never received tickets. Contacted credit card company BBVA several times and they tell me no fraud was found!!!
|
| 06/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
BBVA Compass closed my account, due to inactivity. But they did not send any sort of a notice before or after. Because of this unilateral account closure, my credit scored experienced a drop.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was a SIMPLE by XXXX customer and during the transition I now can not access my bank account, get hung up on by customer service. I cant transfer money either or see how much money I have.
|
| 12/12/2016 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
My bank failed to process an automated payment within their system to an internal loan and charged a late fee. A confirmation of the payment was provided and no failure of payment was sent.
|
| 05/10/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA USA has closed my bank and I do not have any online access to my account and do not know how much funds are in the bank. I have called them many times and gotten no one on the phone.
|
| 07/01/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Friday XX/XX/XXXX they cashed an unauthorized check for XXXX. They frooze my account and have added numerous nsf fees. The check that was cashed did not have a legitimate signature on it.
|
| 11/03/2015 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
Older American, Servicemember |
|
My bank BBVA Compass will not return {$6.00} to my checking account that was not authorized. I called and emailed them numerous times but they would not return the funds to my account.
|
| 03/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
{$4700.00} was supposed to be sent to me in a cashier check I have yet to recieve those funds. After I reached out many times telling them Close the account send my available balance
|
| 01/21/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem while selling or giving up the vehicle
|
|
Web |
|
|
I feel as though I should not have been approved for this loan. Its an extremely bad loan that Im in and Im needing to give the car back. The income calculated for me was incorrect.
|
| 06/17/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
For the period of XXXX and XXXX if this year my bank is not updating my XXXX app on deposits and transactions I have already authorized this app to have access through my bank
|
| 09/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I applied for an account and was denied. The company refuses to provide with a NOAA explaining their reasoning for denial. At this point, I have no way of knowing why I was denied.
|
| 12/05/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XXXX XXXX, 2017 XXXX XXXX closed my account due to their terms anhd conditions. They did not give me enough time to get my direct deposit switched. I called them about 20 times.
|
| 09/06/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Last day I used card was Saturday XX/XX/XXXX2017 yet I got hit today with ten transactions that all went through today. This happens on holidays I was hit last time with this scam.
|
| 02/07/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I 've been trying to close this checking account for XXXX months. The balance is only {$8.00}, but they have ignored all of my requests to close the account and send me the money.
|
| 06/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
Contacted BBVA several times and the agents are still unable to send me a debit card. I also tried ordering the card online but only receive errors.
This will be my first card.
|
| 08/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX has totally XXXX my credit up putting on stuff that is not mine ruined my credit this has taken 120 days and still not fixed after ftc and fcra sent over with police report
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
From XXXX to current BBVA has absorbed my Simple accounts and I have no access to them. Customer Service is non-existent in chat and phone forms. Not even so much as an email.
|
| 02/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
DEFI/BBVA COMPASS XXXX XXXX XXXX XXXX AL XXXX pulled my credit resulting in a hard inquiry on XX/XX/2018. No consent or written permission was given to them to pull my credit.
|
| 05/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I reported fraud on my account. The bank has not followed regulation E guidelines and credit the funds back to my account. I want the fraud charges credit back to my account.
|
| 02/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
My bank BBVA charges a extended overdraft fee when the account is negative for a week I dont see any other bank doing this but BBVA I am pretty sure this is Reg E compliance
|
| 06/26/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American |
|
see attachments new information compiled by a former compliance officer of several banks., presented in a more logical way, what I wrote before was scattered but 100 % true.
|
| 01/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I received a mailer attached a extra {$50.00} into my account in XX/XX/2019. I have yet to receive this. I completed direct deposit requirement and still has not been paid.
|
| 12/21/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
ATM card stolen. Bank not honoring law regarding burden of proof and reporting requirements. Action will also be filed with the Office of the Comptroller of the Currency.
|
| 08/26/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
CASE # XXXX ( Reply to answer ) I fid it inconceivable that a bank does not know what branch an account number is associated with. The branch is XXXX XXXX in XXXX Arizona
|
| 03/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I applied for an account under a promotion and have completed all the required steps. I have reached out to them multiple times and they have not reconciled the problem.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
BBVA unsuccessfully transferred former Simple Bank users. I have been unable to access my account or reach a human-being who can help. There is no solution in sight.
|
| 04/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent money to someone nearly three weeks ago. The money was not claimed. The bank advertises that it will be sent back to me after 14 days that has not happened.
|
| 04/18/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Money was taken out without my authorization in the amount of XXXX dollars a transcation transcation of XXXX in XXXX Delaware and one for XXXX in Wisconsin
|
| 03/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have several inquiries on my credit report that I do not recognize. I dont know a whole lot about credit, but I know I didnt authorize all of these inquiries.
|
| 07/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have experienced multiple fraud attempts and transactions on my account and I can't access my funds. I have put in a dispute with the bank and it was dropped.
|
| 06/16/2020 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Hello, I found out that I was victim of an identity death and someone stole my information and applied for several credit card and this one was one of them.
|
| 01/08/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
The bank approved a very obvious fraudulent personal loan for {$35000.00}. They did not verify the address. The address they have on file is a fake address.
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Can not access banking information. No customer support. Recorded call center and they just keep hanging up. No responses or updates on anything for 2 days
|
| 05/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My bank was bought by BBVA USA and recently merged within the last week and I have been unable to access my accounts or get ahold of any customer service.
|
| 04/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My account was closed with out any knowledge to myself not allowing me to access any funds and now I have to wait 10 days for and explanation and my funds
|
| 02/03/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
I was never provided a date, time or location of the sale of the car. Also I was not given any notice or way to collect my personal property from the car.
|
| 10/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
Servicemember |
|
Greetings, The loan company is reporting a closed loan was included in chapter XXXX. This loan was not included and in fact paid in full and never late.
|
| 06/18/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I am not sure why this letter came because I was never late on this account by 30 days. This seems like a rather harsh letter that BBVA Compass sent me.
|
| 03/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.
|
| 12/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
I sent an ACH transfer to BBVA for XXXX $ and they never posted it. They only posted the wire for XXXX $ XXXX employees stole the XXXX $ Ach transfer.
|
| 09/22/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Was a victim of fraud. Refused to refund the money after all documents were provided. The continue to ask for documents that fraudsters don't provide.
|
| 05/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
sent ftc violation police report and hacking and they have done nothing to help not even a letter + XXXX i have years of inccurate reporting on them
|
| 12/18/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I asked my bank BBVA COMPASS BANK for a loan modification several ti times and they just say no without allowing me to do an application or anything.
|
| 09/01/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I previously had an account with Simple and then closed it. Well, now I am wanting to open another and they will not let me or explain the reason.
|
| 06/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
froze my account costing me money i cant pay my bills b/c i put a dispute that i've been hacked now i'm late on all my bill cra and ftc violations
|
| 12/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
My file was stolen and someone had made an unauthorized hard inquiries.
I would like to file a dispute and remove an unauthorized hard inquiries
|
| 04/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
None of the information showing on my consumer report is correct and the company refuses to correct after many disputes through the CR agencies.
|
| 06/07/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
BBVA charged me overdraft fees for transactions that were not honored making the account balance negative and they will not close the account.
|
| 10/03/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
Horrible Customer service. Account number on my billing statement was not correct. I waited XXXX minute to get a not accurate payoff amount.
|
| 12/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have filed a dispute in regards to incorrect information on my credit report. It has been over 30 days and I haven't received a response
|
| 08/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I had a hard credit inquiry done by XXXX without my permission and knowledge, please remove this off my credit. It was done on XX/XX/2017.
|
| 02/05/2016 |
Yes |
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am making payments on a small car loan, may be running late about 20 days. The lender has called me 36 times in the last 20 days, or so.
|
| 06/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Referred here by FTC. XXXX XXXX are holding over {$150.00} worth of my funds and won't return them. My bank will not reverse the charges.
|
| 03/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
During a time of XXXX BBva compass allowed someone to use my identifying information to open several loans and account and bank accounts.
|
| 05/12/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Shopping for a loan or lease
|
|
Web |
Older American |
|
Who and what is this company? It needs to be removed from my credit report! This is only XXXX out of about XXXX that should not be there!
|
| 06/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
You are reporting inaccurate information on this account. Per FCRA, reporting must be 100 % accurate or the information must be deleted.
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple was closing and converting accounts to BBVA. Simple account access fully shut down. BBVA will not allow access to new account.
|
| 03/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
DATE:XX/XX/2017 AMOUNT : {$33000.00} I CALLED THEM AND INFORMED THEM THE ACCOUNT SHOULD BE SHOWING PAID IN FULL AND NO LATE PAYMENTS
|
| 01/14/2017 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
Received statements showing {$3000.00} in Savings, sent another request to have it closed and money returned to me. Still nothing.
|
| 02/12/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I signed up for a new account with a checking account bonus. I met the requirements for the bonus and still have not received it.
|
| 01/29/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Debit Card was lost and XXXX XXXX has not protected my rights under lost debit card with the XXXX policy. Under Dispute Case XXXX
|
| 04/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Its about {$800.00} that i apply for dispute for not received purchase order. About 16 transaction.
My bank denied my claims.
|
| 06/10/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
ftc violation and frc hacking issues told the bank about it they still have not refunded my money sent all required documents
|
| 05/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposit a check at bbva & its still not available Im so frustrated because I need it for my bills I deposit it XX/XX/2021
|
| 01/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
Got her report on my credit score telling me someone in Alabama has opened up a credit card using my social security number
|
| 06/25/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I tried getting a advance on my hours i worked with XXXX XXXX and bbva compass is not verifying my information like needed.
|
| 06/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
The transaction of my bank ( Simple by BBVA Compass ) should update to my XXXX account in every payday, which it did n't.
|
| 10/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX Is saying my documents are fake cfpb i'll let them be the judge of that sent over hacking reports, police and ftc
|
| 06/11/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
My bank does n't update my acct information in a timely manner so I end up with nsf fees even when my acct is positive
|
| 04/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I filed a complaint with you all about bbva and then they closed my accounts ... this has to illegal. Can I sue them.
|
| 06/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I have an account with a payday lender and they are not sending my transaction history slowly to my lending company.
|
| 01/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
sent police report ftc violation and hacking bbva compass, XXXX or XXXX XXXX fail to look into the ftc violation
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple switch to BBVA bank and I can not access my own funds, account is locked, can not get any info from BBVA.
|
| 06/20/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
have police report back since 1999 someone stole my id ftc violation i'm stilling paying on the other person act
|
| 05/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Simple bank closed and customers were to be transferred to BBVA on XX/XX/2021. Still can not access my account.
|
| 02/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have Compass credit cards counts that should show paid to XXXX one of them is closed the other is still open.
|
| 06/17/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have Simple Bank and the keep failing to report my transactions to my XXXX XXXX account regularly..
|
| 02/23/2021 |
Yes |
- Debt collection
- Auto debt
|
- Threatened to contact someone or share information improperly
- Contacted your employer
|
|
Web |
|
|
Harassing phone calls my cell phone was hacked call everybody in my call list threatening me with papers
|
| 01/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX, XXXX, XXXX XXXX and compass bank have failed to do anything sent police report and hacking reports
|
| 06/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Bank is n't updating it 's transactions with active hours so I ca n't transfer money over to my account.
|
| 08/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
This debt has been settled and paid off in full and wish the amount owed on your report is not correct.
|
| 01/23/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Company can not put me in touch with their department that can explain the reason for denial. BBVA
|
| 06/16/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Bank is very slow in updating my bank information with an authorized third party service ( XXXX ).
|
| 06/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
The company is awaiting approval from thw bank for at leas t three week s now to open an account.
|
| 06/14/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
Servicemember |
|
Once again, a repeating problem trying to send an international transfer through their website.
|
| 12/28/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Thursday XX/XX/2018 Atm deposit of XXXX dollars Atm took the money but never gave the credit.
|
| 04/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
A XXXX account was opened under my name.
A XXXX XXXX XXXX account was opened under my name.
|
| 10/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Trying to close my BBVA Compass account but can't find any way to communicate with the bank.
|
| 07/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Simple bank Desposited a check {$910.00} XX/XX/2018 Next day funds didnt appear in account.
|
| 08/02/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
Servicemember |
|
BBVA FROZE MY ACCOUNT AND WONT GIVE ME MY MONEY BBVA XXXX XXXX XXXX XXXX XXXX ARIZONA XXXX
|
| 10/12/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
Additional documents to go along with original complaint that was submitted via the phone.
|
| 01/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I was trying to close all my accounts and I want to get me money back from these accounts
|
| 06/10/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I need my bank info updated as soon as I make a transaction so my XXXX XXXX is up to date
|
| 10/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Bank refuses to disburse incoming wire and will NOT provide a valid reason for the hold.
|
| 10/16/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I have filed with the FTC, I HAVE SEND LETTERS TO CREDITOR, I WRITTEN TO ALL 3 BUREAU 'S
|
| 12/05/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX after sending hacking reports and police reports still has done nothing to help me
|
| 06/02/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX FAILESIGNATUES, D TO DELETE 10 HARD INQUIRIES, THESE WERE PULLED W/O SIGNATURES0.
|
| 04/15/2017 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
I disputed inquiries that were not made by me however I have not heard back from them.
|
| 07/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
I applied for car loan online and 10 companies did hard inquiry without my permission
|
| 10/19/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
My checking account had a positive balance on {$15.00} but I was charged a NSF Fee.
|
| 10/15/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I FILLED OUT COMPLAINT WITH FTC,,, I ASKED FOR THIS TO BE REMOVED, STILL NOTHING,,
|
| 02/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
quit contacting me on the ftc violations please remove the contact information
|
| 06/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
did not authorize this charge sent all hacking info to all creditors and banks
|
| 01/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
Transfer of {$710.00} from Simple Bank to XXXX XXXX on XX/XX/2020 not done.
|
| 06/12/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX XXXX ,2017 30 days late amount {$100.00} Compass BK Auto l oan
|
| 04/07/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
For XXXX and XXXX charges was charged XXXX dollars in over draft charges
|
| 06/20/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I am requesting that Simple send over my traction to XXXX XXXX on time.
|
| 10/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
i HAVE FILED WITH FTC, I HAVE WRITTEN CREDIT BUREAUS AND CREDITOR
|
| 11/11/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Account frozen since XXXX and still won't let me withdraw funds.
|
| 07/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have several inquiries on my report that I did not authorize.
|
| 01/08/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
My bank will not provide me with my most recent bank statement.
|
| 02/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I let them know I am rescinding my signature to the contract.
|
| 06/20/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Does n't submit accurate amounts so that I may use XXXX XXXX
|
| 01/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
I did not solicit this company for any product or service.
|
| 08/28/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was denied a home loan I meet all the requirements
|
| 12/29/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
ATM card stolen. Bank refusing to limit liability.
|
| 05/21/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
They took the car I do not owe them anything else.
|
| 06/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/2021 {$1200.00} Fraudulent transaction
|
| 06/28/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
not giving info to other company fast enough
|
| 08/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Compass Bank inquiry from XX/XX/2017 2017
|
| 12/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX XXXX is reporting incorrect info
|
| 07/17/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Still waiting on bank to open account
|
| 07/14/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Not updating bank info
|
| 07/03/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX HARD INQUIRES
|
| 08/26/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 08/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
|
| 08/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 08/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 07/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
|
| 07/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 07/16/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 07/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/15/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 07/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 07/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 07/12/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 07/09/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 07/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 07/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
|
| 07/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 07/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 07/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 07/02/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Referral |
|
|
|
| 07/02/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
|
| 07/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 07/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 06/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 06/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 06/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 06/28/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 06/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
|
| 06/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 06/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 06/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 06/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Credit card company won't increase or decrease your credit limit
|
|
Web |
|
|
|
| 06/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
|
| 06/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 06/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Referral |
|
|
|
| 06/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 06/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Phone |
|
|
|
| 06/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 06/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Referral |
|
|
|
| 06/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 06/15/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
|
| 06/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 06/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
|
| 06/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
|
| 06/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 06/11/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 06/09/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/09/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 06/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 06/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/08/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
- UNITED STATES MINOR OUTLYING ISLANDS
- 18078
|
Web |
|
|
|
| 06/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 06/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 06/01/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/31/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 05/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 05/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 05/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 05/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 05/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 05/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 05/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 05/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 05/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 05/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 05/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/24/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
|
| 05/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 05/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 05/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 05/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 05/21/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Referral |
|
|
|
| 05/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 05/20/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Referral |
|
|
|
| 05/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 05/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 05/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 05/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 05/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Referral |
|
|
|
| 05/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|