Bastion Consumer Funding I, LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/09/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • TX
  • 76006
Web
On XX/XX/XXXX XXXX XXXX placed a loan into my XXXX checking account in the amount of {$1000.00}. My XXXX account is not my primary account. I do not check this account and did not discover this loan had been placed on the account until XX/XX/XXXX When my bank notified me of the transaction. On XX/XX/XXXX I discovered Money missing from my account ( doing a random check and login ). I saw there was a check image attached to the transactions. I immediately reached out to my bank to report and they advised I needed to go into a branch. On XX/XX/XXXX I went into XXXX XXXX located in XXXX TX, where a young lady assisted me in filling out a form for a fraudulent check. The young lady advised me she was not a notary and i needed to come back during the week as they are getting ready to close. I agreed and returned on Wednesday XX/XX/XXXX. Where another young lady advised that the person I was working with prior was not only a notary but needed to notarized my document as she had already begin filling out the paperwork. Another payment took out of my account due to this time lapse. After the notary had taken place she then called XXXX XXXX who ask me for my email address and last four of my social and begin speaking with her. After talking on the phone with the XXXX representative the XXXX representative came back and asked was i sure I knew nothing about account. I advised her i didnt she then pointed out that they made a deposit in XXXX and had been withdrawing funds from my account since XXXX. I knew nothing of the other transactions until that moment. She stated to me she would be sending this information to her branch manager who " escalated the issue to their fraud team ''. After leaving the branch I immediately called the XXXX XXXX customer service and demanded to speak with a supervisor. The agent i spoke with did not provide a supervisor like i asked, He dismissed what i was telling him and advised I needed to give him {$900.00} to end the loan. I asked if his company was governed by the CFPB and he stated yes. He then told me he has my signature on file for the loan. I asked for a Copy of the contract. The agent ( XXXX ) sent over a copy of the contract. After reviewing they used an old email address, an address i lived at over 10 years ago, no cell phone consents here agreed too and there is only an " electronic '' signature on file. XXXX begin to become rude and i asked for his supervisor to call me. No call was ever received. Friday XX/XX/XXXX I receive a phone call from XXXX XXXX from XXXX. After speaking with him and advising him of what had transpired he reviewed my account and advised me i needed to go into a branch and have them submit a form to reverse the original deposit on XX/XX/XXXX then call XXXX XXXX and have them reverse the payments they taken out my account. I went into the XXXX XXXX in XXXX XXXX ( XXXX location ) as instructed and the forms were sent to have the deposit reversed. I called and spoke to someone at XXXX XXXX who was very helpful. I advise them of the situation and he placed a stop payment on the leap credit account and advised once XXXX sends back the deposit he would return all my payments and remove my information from the system. XXXX i called XXXX XXXX to check the status of refunds and was advised they had yet to receive the refund from XXXX. XXXX I called XXXX and they had XXXX call me. He then advised that XXXX was now unable to refund the deposit due to the length of time it had been since the deposit. I never spent any of the money affiliated with the loan and have the bank details to prove it. The loan was placed into my account and later begin taking from my account and the loan amount. There has been XXXX payments of {$220.00} taken from my account totaling {$1300.00} that had been removed from my account. Also there has been numerous overdraft fee 's accessed n the account caused by these withdrawals.
06/09/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • OH
  • 44601
Web Servicemember
I received a court document in XXXX of XXXX stating I was being sued and owed {$1300.00} to XXXX XXXX XXXX, which I have never heard of before. It stated my wages would be garnished if it was not paid. I said a loan was taken out in XXXX for {$250.00}. In XXXX I started to file bankruptcy but got a large amount from the VA so I paid off all debt I had and the bankruptcy was dismissed. I have no record of this loan on any credit reporting agencies, I have no emails or records of a deposit from this agency either. When looking over the documents the signature also does not look like mine and Ive signed the same way since joining the XXXX XXXX back in XXXX. This was the first time I have ever heard of the company who was suing me. I do not believe this loan was even given to me. When documents were send over they blocked out the bank account routing and account number and have yet to provide it so I dont even know if it was sent to an account in my name. Looking up information on XXXX XXXX XXXX online they seen to get this complaint a lot. Please help me get this resolved!!
11/12/2015 No
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • TX
  • 77072
Web
I 'm a XXXX year old XXXX widow living on fixed income, and back on XXXX/XXXX/2015 I took out an installment loan of {$230.00} with Cash America in XXXX, TX due to some medically related out of pocket expenses associated with XXXX XXXX/XXXX/2015. Since I was n't able to pay the whole amount plus interest in 30 days, I asked for an installment loan thinking I would have ( 5 ) months to pay the loan plus interest in equal affordable pays, but I wound up having to pay {$100.00} monthly for ( 4 ) months with the final payment being {$340.00} on the fifth month. Just understand that I intend on paying the loan back in full because I had to give them a blank check on my bank account which they will immediately turn in to bank if I miss payment. I just wanted to know if this is a legal contract in Texas because I 'm beng charged {$510.00} for them extending me {$230.00} in credit.
08/08/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • TX
  • XXXXX
Web
Original Creditor is : Bastion Funding, then transfered to XXXX XXXX XXXX. The payday loan is balance credit and they are killing me with high rates and fees. I am struggling monthly to payoff the loan and I can no longer afford to due to loss of job. I took out a loan for {$400.00} and they are asking me to payup {$2000.00} ( according to the information provided to me by the collection agency-National Credit Adjusters ). I do n't know what to do at this point because I want to pay it but it 's too much for me to handle.
02/09/2022 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 75227
Web
Company ( XXXX ) This company has been mailing me notices of debt, amount ( {$1200.00} ) that I do not recognize. This account has been reporting a past due balance, and is currently reporting open and inaccurately. I do not know this company and have not done business with this company nor does this company have my signature on a contract & failed to provide one.
07/15/2016 No
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • TX
  • 78757
Web
I was paying a XXXX installment loan ON TIME when they suddenly said the account was defaulted and sold it to a collection agency who then took legal action and threatened a judgment on my credit report. I am now going to pay off the debt in a lump sum to avoid having my credit wrecked with a judgment.
04/12/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • XXXXX
Web
Company : XXXX XXXX, XXXX XXXX lender : BASTION Funding Company keeps reporting an account that has been paid off. They did not send me any proof that account belongs to me and that is valid.
11/27/2023 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 76006
Web
03/16/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Incorrect information on your report
  • Account information incorrect
  • TX
  • 77338
Web
08/22/2022 Yes
  • Debt collection
  • Payday loan debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 77627
Web
09/14/2021 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • OH
  • 43201
Web
04/17/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • OH
  • 45224
Web
03/19/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 77069
Web
11/21/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • TX
  • 78418
Web Servicemember