BANKMOBILE TECHNOLOGIES, INC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
03/03/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 31909	Web	Servicemember
P Pending SATURDAY XXXX XXXX sent the following message at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM I NEED HELP PLS!!!!! the bank stole my only money ... .... XXXX XXXX, XXXX sent the following message at XXXX PM View XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM I seriously doubt that. Care to expand? Or, call our call center for help. XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM Sure Wow ur rude View XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX PM I'm hiring a lawyer to get my XXXX dollars back Plus consumer XXXX and the XXXX XXXX XXXX group XXXX XXXX, XXXX sent the following messages at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX I am rude? You are accusing my bank of stealing your money. And I do believe time will show that we did no such thing. You can either share details of your experience or you can call our call center - either route should enable us to help you. View XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM And did u graduate from XXXX XXXX in XXXX? That is where I went to college for my XXXX degree. Ill talk to my friends on the hill.. XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM XXXX View XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX im graduating in 2 years from academy of art univrsity. Can u pls hekp me get my money back asap. pls SUNDAY XXXX XXXX, EVP sent the following message at XXXX AM View XXXX profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX AM XXXX, I need details. What happened? When? Your cell number on your account profile. And, why do u think {$1000.00} is missing? XXXX XXXX sent the following messages at XXXX PM XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM Pls call me at XXXX Pls XXXX XXXX XXXX XXXX sent the following message at XXXX PM View XXXX profileXXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX PM I understand youve been in touch with our service team. If there are unexplained debits to your account, according to federal regulation, we will either determine the validity of those charges or give provisional credit in 10 days. Im traveling and will follow up with my team tomorrow. XXXX XXXX sent the following messages at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM I have aids and y'all have made me miss 3 days of my meds so far ..... Wreckless endangerement could be pressed against company. Just saying XXXX emotional distress. If my funds XXXX returned in 32 days 2 days Arent View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX meeting Time : XX/XX/2022 XXXX PM Duration : XXXX XXXX Join video meeting pls join my video meeting in XXXX mins so we can resolve ur bank stealing my money View XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX PM yes or no to video meeting? View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM matthews meeting Join video meeting You joined the video meeting. XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM pls contact me at XXXX XXXX XXXX before this has to go any furthr w the pressing of charges against bankmobile vibe and a huge lawsuit. im availabale anytime tonight XXXX early in morning. pls respond MONDAY View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM Click or press enter to display XXXX XXXX XXXX in the image previewScreenshot XXXX XXXX i want my funds back asap ..... View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM have u gotten my money back yet? XXXX XXXX, EVP sent the following message at XXXX AM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX AM Your claims will be processed according to our banking processes. You will be receiving a communication. XXXX XXXX sent the following message at XXXX XXXX View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX AM Thanks XXXX XXXX XXXX XXXX sent the following message at XXXX AM View Warrens XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX AM Until we determine the outcome of these claims your account will be frozen to prevent any other loss of funds. If our security area determines you did not make these charges, then typically the funds are reimbursed to you. XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM why did u put me account on frozen? im on the phone with the agent investigator XXXX she is about to give m the rest of my funds ... ... .im going to transfer those funds to my other reg. bank they said they were waiting on my pending deposits to go through before they close my account View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM so i ned my account unfrozen so i can transfer the rest of MY money to my other bank. WEDNESDAY XXXX XXXX, XXXX sent the following message at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM I see you keep calling many people within our company and bank. I will have our claims area get in touch no later than Friday. Your account will be closed. Look for secure messages for details coming this week. As I began our discussion, the bank did not steal any money from you. XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM what about my funds that were suppose to be given to me from my account? what do u jmean by secure messages for details? concerning details as in? View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM yall arnt allowing me access to my refunds why is my account being closed? View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM i still have pending payments on my account that XXXX gone through yet XXXX XXXX XXXX XXXX sent the following message at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX PM Essentially email through the mobile app or website. I will authorize sending you your balance to you via expedited delivery- unless you continue your calls/emails/social media posts. Understood? XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM i am stll waiting on my refunds from amazon on my checking account so why woould u close my account? i did nothing wrong. my full balance hasnt hit yet cause XXXX is still sending me my payments and it takes a while View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM i have no access to my funds and i have missed 5 days of my XXXX XXXX medicine due to this hold on my account. XXXX XXXX, EVP sent the following message at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM I assume your question on why we would close your account is rhetorical, right? As claim money comes in for you, we will mail those funds to you. XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM A rhetorical device is a linguistic tool that employs a particular type of sentence structure, sound, or pattern of meaning in order to evoke a particular reaction from an audience. Each rhetorical device is a distinct tool that can be used to construct an argument or make an existing argument more compelling. i want my refunds sent to me due to me needing my XXXX medecine......... i am becoming vry very sick and had to go to the XXXX due to this whole situation with the bank. So, with that being stated i reached out to u cause i thought u should know that what was going on within ur own company. my refunds from XXXX will be rejected due to u closing my account though???? XXXX XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM so the best case is to not close my account until the rest of my pending payments go through and my refunds to come through. that will leave me longr without my XXXX meds and i could die. View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM so ... ... what do u want to do about this situation? XXXX XXXX, EVP sent the following messages at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM A rhetorical question is a question asked to make a point, rather than get an answer. We will send monies received from XXXX to you. The bank only processes transactions. We have no idea when XXXX or anyone else will send you money. When they do, we will send it to you. Your concern is with XXXX not us. XXXX XXXX sent the following messages at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX with a closed account they will not be able to process the payments from XXXX XXXX tried to send all of the funds to my account but ur bank returned them and canceled them ..... XXXX XXXX, EVP sent the following message at XXXX PM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM The claims team will be in touch by Friday. XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM that is fine XXXX, if u want to handle this the wrong way which is very very very bad on ur part that is fine. claims department? why would they reach out to me? View XXXX profileXXXX XXXX XXXX XXXX ( He/Him ) XXXX PM i havent done anything illigal. my account was hacked. claims department is the ones who issue my funds finally back to me? account as in XXXX XXXX XXXX, EVP sent the following message at XXXX PM View XXXX profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX PM Reread my message. I said your bank account will be closed. Not necessarily that it is currently closed. By Friday, you will be contacted on the resolution. XXXX XXXX sent the following messages at XXXX PM View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM well XXXX, lets hope this resolution is in my favor as i have done NOTHING wrong. i just want my refunds too be able to come through the bank account and u expedite my check to me so i can get my XXXX medecine. I have missed to many days of my XXXX meds now and i have a dr. appt tomorrow with the XXXX dr. this has cause me sooooo much emotional distress that it has caused me so much pain and im still in allot of pain. i have never been treated with such disrespect in my life. i was just trying to let u know what was going on and u have been nothing but rude to me. but all of the phone calls were recorded on the banks side so thats a good sign for me. all i wanted was access to my funds .... so i want get sick from the XXXX. ill wait for that phone call and thank u again for treating me with such disrespect and adding more stress on me. View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM Sign Out Welcome, XXXX XXXX XXXX XXXX GA ( Update ) XXXX ( Update ) BMTX FAQs. Have questions? Get answers! Open or Close Navigational Menu My Account Add Money Withdrawals & Payments Refunds User Profile Customer Service View Our Fee Schedule Reported Transactions Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXXTransaction Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted \| View claim details \| View uploads Claim Status : Closed - ApprovedClaim Number : XXXX of Notification : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted \| View claim details \| View uploads Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted \| View claim details \| View uploads Claim Status : Awaiting merchant responseClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted \| View claim details \| Cancel claim View uploads \| Download claim documentation form Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted \| View claim details \| View uploads Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted \| View claim details \| View uploads Claim Status : Closed - ApprovedClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted \| View claim details \| View uploads Claim Status : Awaiting merchant responseClaim Number : XXXX First Reported : XXXX Reopened : XXXX Details : Identifier : XXXX : XXXX : $ XXXX : Checking XXXX claim submitted \| View claim details \| Cancel claim Download claim documentation form View XXXX profileXXXX XXXX XXXX XXXX ( XXXX ) XXXX PM i never never canceled this refund for {$300.00}. and change XXXX your request on XX/XX/2022, we have canceled your reported claim. Date of Transaction : XX/XX/2022 Transaction Amount : {$300.00} Claim Number : # XXXX Date of Notification : XX/XX/2022 Status : Canceled Provisional Credit History : none If you have specific questions about your claim, please contact us through the customer service tab at BankMobileVibe.com or call us at XXXX and refer to the claim number above. Thank you, Dispute Resolution Team ======================================================= On XX/XX/2022, XXXX XXXX XXXX XXXX sent you the following email : To Email Address : XXXX Email Subject : Claim Initiation Confirmation ( # XXXX ) Email Body : Re : Claim Number # XXXX Dear XXXX XXXX, Thank you for contacting the Dispute Resolution Department. We received your claim of reported transaction ( XXXX ) on your account. Our investigators will review the transaction ( XXXX ) in question and notify you of the outcome once the investigation is complete. During our investigation, one of our investigators may reach out to you to request more information that will aid in the timely resolution of your claim. Your prompt attention will assist us in completing our investigation.Please refer to our FAQ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX regarding merchant disputes and let us know if we can provide any information to advocate on your behalf. To view your claim : 1. Log in to BankMobileVibe.com. 2. Select " Service Request '' from the Customer Service tab on the main menu. 3. Click on the " Reported Transactions '' link. 4. To cancel your claim, click on " Cancel Claim. '' 5. To view your claim, click on " View Claim Details. '' If you have specific questions about your claim, please contact us through the customer service tab at BankMobileVibe.com or call us at XXXX and refer to the claim number above. Thank you, Dispute Resolution Team View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX PM your bank canceled my XXXX and change refund and there is the evidence View XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX PM i want all of my full refunds refunded to my account. what my card was charged is stated in facts and like i stated they tried to send the funds but ur bank canceled them which has cause to many issues. i want my FULL AMOUNT of all my refunds refunded back to me. View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM that was my SSA govrnment money and finicial aid federal gov. money. then my card was hacked by someone so pls do the right thing and refund me all the funds stated as i sent to u in the last message. ill be looking for the phone call from the claims department and i hope it earlier than friday ..... View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM i am assured that u will refund my total amounts of XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and finally my XXXX just go ahead and expedite my check to me tomorrow so we can just go ahead and close this account so we want do further business with eachother. these amounts were awwarded to me and i want them back into a check and as u stated u would expedite the total of moneys to my mailing address. XXXX XXXX XXXX, XXXX ga XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM pls respond asap so i will know u will mail my check to me tomorrow. View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM then close that account. if u keep ur word as u stated, i want contact yall or report this to the buros or the consumer finance buro. all i want is my money .... View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM {$1500.00} needs to be returned back to me so pls let me know if u can send check tomorrow and then as XXXX stated u wanted my account closed XXXX that is how it can happen without further conversations with that bank. all i want is my money thats owed to me. View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX PM this is my final statement towards u. here XXXX my final copy of the money owed to me. i hope u do the right thing and mail expedite my check for {$1500.00} tomorrow so we can just settle this the right way. that is the amount i am owed and i calculated it with a calculator cause i have received a {$1000.00} dollar refund and a {$970.00} refund plus my SSA {$840.00} in the mont of XXXX on the list i am about to send u. i have already subtracted the things/bills i had to pay but that is what i am owed. thank u and god bless u. pls let me know if u will follow through and complete this process? FINAL FINAL BILL FROM MY MONEY I SHOULD RECEIVE BY CHECK BY BANKMOBILE.XXXX XXXX XXXX Download TODAY View XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX AM my attorney and i are suing ur company for XXXX dollars due to yall stealing my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! federal funds at that! see u in court w my attorney very very very very soon emotional distress against an XXXX victim, wreckless endangerment due to not being able to get my meds cause u had my count frozen! XXXX XXXX, XXXX sent the following message at XXXX AM View Warrens profileXXXX XXXX, XXXX XXXX XXXX, XXXX XXXX AM Ok. XXXX XXXX sent the following messages at XXXX AM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM be prepared cause i have tons of evidence and im going to the pr group to report u and the news consumers buro and the irs is going to be aware of this as of today! yall have stollen federal funds! XXXX XXXX, XXXX sent the following message at XXXX AM View Warrens XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX AM You can stop calling as it is harassment. I told you when we would be in touch. Under regulation XXXX we have 10 days to resolve claims or give provisional credit. It has not even been XXXXne week since you filed a claim. If there is one more call or contact, I may not be able to have this resolved by today or tomorrow. XXXX XXXX sent the following messages at XXXX AM View XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM im not harrassing u!!!!!! XXXX yall stole money from me and its federal funds. if i donot have my funds in my account in two days i will sue for XXXX and my attorney is ready to go to the court house now and file the lawsuit. sooooooo get all of my money back by 2 days or u will be sued for XXXX due to me having XXXX and me not being able to get my meds now for 8 days! balls in ur court .... ill go to the news in two days as well ... .if my stolen money isnt returned View XXXX XXXX XXXX XXXX XXXX XXXX He/Him ) XXXX AM thank u for all of the eveidence with this whole list of conversation as i have saved it! View XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX AM i want all of my XXXX from SSA and my XXXX dollars from my finicial aid back by 2 days if not ur going to be pressed charges with felony ones View XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX AM reverse all of the charges and return my federal funds by 2 days. XXXX XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX AM {$1800.00} needs to be returned of my federal funds by the government that yall have stolen pls do the right thing so i dont have to call the irs XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX AM reverse and cancel everything ... .i want my XXXX federal funds from college return and XXXX from ssa XXXX XXXX XXXX XXXX XXXX XXXX ( He/Him ) XXXX XXXX yes or no will u do that? i will report u to the business buro as well if u dont return my ssa funds and college funds XXXX XXXX XXXX XXXX XXXX XXXX XXXX He/Him ) XXXX AM pls unlock my account so i can get access to my funds it says to call but when i call it just hangs up on me XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX PM pls unlock my account so i can have access to my funds.
06/09/2022	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	DC 20032	Web
XXXX XXXX ought to conclude this particular claim is {>= $1,000,000} from applicable penalty on net interes balance XX/XX/XXXX to XX/XX/XXXX Penalty is applicable from various not adequate notices from XXXX changing positions, delay to delivered debit card, altered account balance, account interruptions, concealment, not applying applicable formula. Being applicable net yielding formula on calculating monthly interes is simply divide the annual interes rate divided by 12 months. The total number of periods is calculated by multiplying the number of XXXX by 12 months since the interes is earned daily and applied monthly and not as your team have always falsely argued since XX/XX/XXXX to XX/XX/XXXX, we pay interes using the following formula, Average balance x factor x number of days in the cycle, The factor is interes rate converted to a decimal, If you have an average balance over {$3000.00}, the firs {$3000.00} is paid interes at the higher rate and anything over {$3000.00} is paid at the lower rate. This would result in a blended rate, XX/XX/XXXX Calculation, {$320.00} x 3.93 % = {$12.00} XXXX days = XXXX x 30 days = {$1.00}, XX/XX/XXXX calculation, {$1400.00} x 3.93 % = {$58.00} / 366 days = XXXX x 31 days = {$4.00}, XXXX XXXX Calculation {$2400.00} x 3.93 % = {$94.00} / 366 days = XXXX x 31 days = {$8.00}, If you need additional assitance, XXXX XXXX Specialits are here for you XXXX. Please call toll-free by dialing XXXX or XXXX from your device, if you're a XXXX wireless cutomer XXXX Calculation is false as on average deposit {$4700.00} on XX/XX/XXXX come up with only {$11.00} yield and I spent {$1500.00} within a month on 2 % cash back yield and got {$31.00} even when 2 % is half 4 % and {$4700.00} is XXXX times more than {$1500.00}, XXXX XXXX. And another example to show XXXX calculation are completely wrong I spent {$1400.00} XX/XX/XXXX to XXXX XXXX, XXXX on a peg 1 % and 2 % cash back yield and got reimburse {$13.00}, and {$4700.00} is XXXX times {$1400.00} Thirdly XXXX is not only in violation to set XXXX XXXX formula XXXX is also not compliance to FCC truth to advertisement compliance, since account conception XXXX has change from applying 4 % yield on {$200.00} deposit to {$3000.00} deposit and applies now applies average interes on average monthly balance exceeding {$3000.00} XXXX has change its position on computing from end of the month balance to average end of the month balance. XXXX has changed it position from not requiring XXXX POS purchase to earn 4 % to requiring XXXX POS purchases before 4 % is applied on each month. Such contradictions from XXXX comprise two POS purchase balance from XX/XX/XXXX that is not yet brought to XX/XX/XXXX meaning there were XXXX POS purchases XX/XX/XXXX and XXXX POS were applied to gain 4 % and XXXX POS is not brought forward to make current POS balance to gain 4 %. On the subject yielding on 10 POS purchases supposedly placed before end of the month business day. Though 10 purchase transaction were made XX/XX/XXXX on or before end of month business day XXXX claim applied disputed 1.01 % APY on XX/XX/XXXX and 1 % on XX/XX/XXXX XXXX claim computation on yield is based on average monthly balance however its yield amount is computed on end of the month balance XXXX claim that it had change its 4 % APY requirement to additional XXXX POS purchases per month when such was met XXXX did not apply 4 % APY, XX/XX/XXXX and XX/XX/XXXX, XXXX XXXX promise guaranteed 4 % on deposits {$2000.00} and up to {$3000.00}, XXXX had not only changed the rate to fluctuate around 4 % or above 4 % it has also changed requiring client to make ten purchase per month and even after these so call ten purchases were met in XX/XX/XXXX, XX/XX/XXXX XXXX did not adhere to apply 4 % APY on deposit. And after I spoke to XXXX around XX/XX/XXXX it was specify that XXXX purchases are not require as I have already made every requirement prior to changes and have been client since XXXX and prior to after notice to from $ XXXX deposit and up {$3000.00} deposit would gain 4 % yield. XXXX Further change to require purchases place before two business days on each month though a business day on each of the month count and XXXX compute base on the end of the month balance as all other competitors do. On review to XXXX numerous breaches, contradictions, not adequate notices, not yet applying applicable yielding rate, not yet applying yielding amount, advert contradiction ask {>= $1,000,000} to resolve this aspect of XXXX complaint from XX/XX/XXXX to XX/XX/XXXX Pursuant to 28 USC 1746 ( 2 ) declare {>= $1,000,000} is applicable amount to law Net Yield balance XXXX, {$25.00}, XXXX, {$1200.00}, XXXX, {$1400.00}, XXXX, {$15000.00}, $ XXXX {$100.00}, {$17000.00} XXXX {$15000.00} XX/XX/XXXX, .289 % XXXX ( {$4700.00} ) ( XXXX ) {$3500.00} XXXX XXXX, XXXX, XXXX ( {$5900.00} ( XXXX ), {$3700.00} XX/XX/XXXX, XXXX ( {$6000.00} ) ( XXXX ), {$3800.00}, PV {$3900.00} XX/XX/XXXX, XXXX ( {$6800.00} ( XXXX ) {$3600.00}, PV {$3700.00} XX/XX/XXXX, XXXX ( {$1500.00} ) ( XXXX ) {$150.00}, PV {$160.00} XXXX {$1400.00} XX/XX/XXXX, XXXX ( {$1100.00} ) ( XXXX ), {$200.00}, PV {$210.00} XX/XX/XXXX, XXXX ( {$1000.00} ) ( XXXX ) {$27.00}, PV {$28.00} XX/XX/XXXX, XXXX ( {$2400.00} ) ( XXXX ) {$250.00}, PV {$260.00} XX/XX/XXXX, XXXX ( {$1800.00} ) ( XXXX ) {$47.00}, PV {$50.00} XX/XX/XXXX, XXXX ( {$1500.00} ) ( XXXX ) {$400.00}, PV {$420.00} XX/XX/XXXX, XXXX ( {$1000.00} ) ( XXXX ) {$100.00}, PV {$110.00} XXXX XXXX, XXXX ( {$450.00} ) ( XXXX ) {$46.00}, PV {$49.00} XX/XX/XXXX, XXXX ( {$300.00} ) ( XXXX ) {$31.00}, PV {$33.00} XXXX XXXX, XXXX ( {$110.00} ) ( XXXX ) {$12.00}, PV {$13.00} XX/XX/XXXX, XXXX ( {$92.00} ) ( XXXX ) {$95.00} PV {$100.00} XX/XX/XXXX, XXXX ( {$100.00} ) ( XXXX ) {$99.00} PV {$100.00} XX/XX/XXXX, XXXX ( {$260.00} ) ( XXXX ) {$27.00} PV {$30.00} XXXX {$1200.00} XX/XX/XXXX, XXXX ( {$340.00} ( XXXX ) {$9.00}, PV {$10.00} XX/XX/XXXX, XXXX ( {$770.00} ) ( XXXX ), {$77.00} PV {$86.00} XX/XX/XXXX, XXXX ( {$3000.00} ( XXXX ) {$310.00} PV {$340.00} XX/XX/XXXX, XXXX ( {$2800.00} ) ( XXXX ) {$280.00}, PV {$310.00} XX/XX/XXXX, XXXX ( {$2400.00} ) ( XXXX ), {$240.00}, PV {$270.00} XX/XX/XXXX, XXXX ( {$1400.00} ) ( XXXX ), {$150.00}, PV {$170.00} XXXX XXXX, XXXX ( {$320.00} ) ( XXXX ), {$33.00} PV {$37.00} XX/XX/XXXX, XXXX ( {$32.00} ) ( XXXX ), {$34.00} PV {$38.00} XXXX {$25.00} XX/XX/XXXX, XXXX ( {$26.00} ) ( XXXX ), {$3.00} PV {$3.00} XX/XX/XXXX, XXXX ( {$170.00} ) ( XXXX ), {$17.00} PV {$19.00} XX/XX/XXXX, XXXX ( {$26.00} ) ( XXXX ), {$3.00}, PV {$3.00} XXXX XXXX XXXX ( XXXX ) I, XXXX XXXX XXXX declare {>= $1,000,000} this XX/XX/XXXX is net amount to XXXX owe Claimant from not due compliance to truth to adverts, not adequate notice, not authorize account interruptions, fluctuation, concealment, tune to current value and net yielding value. The above avowals and calculations from formulae sought are true and accurate
08/28/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	FL 33463	Web
On XX/XX/XXXX, I scheduled a money transfer from Bank Mobile Vibe ( aka BM Technologies & XXXX ), to my main bank accountXXXX XXXX XXXX, in the amount of {$1500.00}. On XX/XX/XXXX, I was sent 2 consecutive emails stating my account was being investigated and reviewed for " security reasons '' and my account was now restricted and this " investigation '' could take up to 5 business days to complete, or longer if I don't respond to them. However, their " email notice of my account restriction and investigation '' for whatever unspecified " suspicious activity '' is from a " do not reply [ type of ] email '' and they didn't include any form of contact to reach out to them - except the " customer care agents '' that can not nor do not provide any information. I didn't see this email, and upon noticing my bank 's transfer being refused, I went to use the debit card to just start pulling out funds, planning to manually deposit it into my XXXX account. However, after going to several ATMs, thinking the reason my card wasn't able to be used at each one was due to THAT particular bank not providing service in combination with my card or XXXX XXXX XXXX account. However, I got the same rejection of access with each. I came home, tried to log in, but my password wasn't working, thinking I may have put it in wrong, I tried various ways, ultimately trying to " reset '' my password. While I received my " temporary password '' text, the conclusion of that attempt only results in me getting a message stating my account has been blocked for security purposes, and to call their customer care desk- in which they repeatedly and persistently have told me they can not give me any information as to what and why my account is being " investigated '' for. I have zero information given to me as to why my account is being investigated. I have been told by customer care agents that I just have to wait to hear from them through email to the conclusion of their investigation that does not have a time period and could take longer than 5 days to any indefinite time period, and that they do not have a contact number or email and there isn't anyone I can speak with. I have requested to speak with a supervisor, on the XXXX, who told me the same thing, that he wasn't able to provide any information whatsoever as to what's happening with my account. As of now, when I call in, and provide my account numbers for " verification '', the automated service tells me that those numbers are " invalid ''. My debit card number also shows to be " invalid '' by the automated system. I have zero access to my account, funds, and any information pertaining to any of those things as well ; including this investigation or blockage that restricts me from any access to them. While I have called in numerous times, I did not record each time I spoke to someone, beyond a couple of times. Those few times I did speak to someone are listed below : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - I spoke to " XXXX '', a female, who told me repeatedly she couldn't provide any information about my account or the investigation being done on my account. I then asked for a supervisor, ( a male ) who told me the exact same thing. It sounded like they were on speaker, and I could, at various times during the conversation after her " supervisor '' came into the conversation, laughing quietly while I would be speaking. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) He told me the same thing as everyone else, that he couldn't provide any information regarding anything on my account and if I kept calling back, that they would keep telling me the same thing. He also initially greeted me with " I've seen you've called numerous times this week ... ''- same as the other reps whom I've spoken with, then proceeds to ask if there is anything new I'd like to ask to say. Upon asking him where he was located, he became hesitant, until I assured him I knew it was an overseas bank, he then stated he was in the XXXX. Again, I got no where in gaining any information or access to my account or funds, even after requesting they forward me the funds and close my account. He stated he couldn't do anything until this " investigation '' is completed, and that could take an indefinite time period. I contacted them through XXXX, the messaging service, since the only way to " email '' them is by logging into your account to get their email address, and since I'm being blocked and restricted from my account, I can not do that. So I contacted them through XXXX on XXXX. A " XXXX '' responded, acting helpful initially, then told me the same thing at the conclusion of our communication, forwarding me to their " Customer Care Agents '' who tell me the same thing. I did, before realizing my account is completely restricted from me in every way, try a second transfer to the same bank as my initial transfer, XXXXXXXX XXXX. Obviously that was declined by Bank Mobile, too, concluded on the XXXX of XXXX. At present, I am denied total and complete access to any information about my account, funds, and information regarding these properties, through phone, any form of email contact, or even snail mail as of yet.
11/22/2022	Yes	Checking or savings account Other banking product or service	Closing an account Company closed your account	DE 19709	Web
On XX/XX/XXXX at XXXX, I received an email in reference to my XXXX XXXX account. The email stated & is included, that my account was restricted & needed to go through a XXXX day process of review. If the XXXX XXXX XXXX department seen fit that SHE ( XXXX XXXX ) would allow me to have access to my account & it would be reinstated. About a week earlier, I had gone through the same exact incident but after XXXX hours my account was reinstated with no problem. Flash forward to today, XX/XX/XXXX, I had not received any phone calls, any type of communication that I had attempted to gain a response as to why my account was restricted & what I could do to reinstated was ignored. I was told that no one could give me any explanation & that I just need to wait. From the XXXX - the XXXX I called multiple times, several times a day just to get no real answers or a solution in what I have to do. Please take not that the Loss & Prevention specialisXXXX XXXX was no help at all. The first time around when my account was restricted to contacted me & accused me of stealing from my own account ( I helped an individual with a start up business that never left its feet. In return, he placed my name on the XXXX & XXXX account for a period of time so I could transfer the funds to my XXXX XXXX Account as a form of payment. ) XXXX acted as if I was a criminal & spoke to me so degradingly that when I reacted to her nastiness, she hung up on me. This time around, when XXXX was spoken with, she told me ( on XX/XX/XXXX ) that my account would be closed & shed send a check of my remaining funds. When I questioned as to why this was taking place, she told me that she didnt have to explain & that the bank had the right to close the account down for any reason they seen fit. When I asked to speak with her boss, she told me shed direct my call & hung up on me. I was furious at this point! I called the main number for XXXX XXXX & informed them of what just took place. I also informed the woman I spoke with, during the call back that I was missing transfer amounts ( notifications screenshots included ) she put me on hold & after a few seconds, those exact transfers just magically came through. When she came back on the line, I informed the woman of the transfers showing up & she acted as if she was just soooo surprised. Flash forward to today, XX/XX/XXXX, XXXX would not return any calls & at of XXXX, my account was still open. Neither my savings nor checking had been touched. Both were still restricted. Why they were not closed when I was informed they would be yet closed today, makes absolutely no sense at all. How did XXXX know they would be closed BEFORE the investigation even took place? Why could XXXX not be able to provide a reasoning as to why my accounts was to be closed. I always have a larger amount of funds available, I have never been in the negative, I dont own money to XXXX - my account is in good standing. My point is I dont fit the criteria for XXXX to be able to close my accounts & not owe me a reasonable explanation as to why. After reading all the bad reviews, these last few days, I have my doubts that the money will ever showed up. I believe this woman XXXX is the head of the operation, taking lead on scamming, not just myself but hundreds, maybe more out of there money. I am out {$5500.00} cents. If I do not go through this channel or ask for legal help, I fear I will never see that money again. I would also like to make note that when I asked to be provided a tracking number for the check, I was told that they do not issue tracking numbers for checks. Im a reseller, I know that USPS alone will issue a free insurance for any package that is worth more than {$500.00}. So, to not have a check with a value of over {$5000.00} not insured, seems like a really bad decision on XXXX part. I sincerely hope that I can get, not just my lost finances returned, but everyone who is dealing with this exact same problem, is reimbursed. I also hope the XXXX is help responsible & XXXX XXXX is shut down once & for all!
03/19/2021	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	FL 33138	Web
I'm a XXXX customer ( line XXXX ) who often receives emails offering the XXXX MONEY 4 % APY checking account offer for existing customers. Sometime around XX/XX/2021, I opened an account via https XXXX XXXX XXXX XXXX " XXXX ID '' ( phone service login to XXXX ) - my first application to open an account resulted in the opening on a checking account that WAS NOT receiving 4 % " XXXX customer APY '' rate that was promised. Same day of account opening, I called bankmobile / XXXX to complain that the APY rate was 1 % and not the promised APY on the first {$3000.00} in deposits. An employee on the telephone explicitly told me that a bug on their website may have opened the account as a " non XXXX customer '' since I used a different " contact phone number '' which was not a XXXX line. The bankmobile representative said he needed to " close this account for you '' and asked me to " re-apply for the account in 24-48 hours '' with a different phone number ( my XXXX number ) in order to get the account properly setup as they had no means to modify or provide any 4 % APY on their banking backend systems. I complained to the agent of this workaround of closing and manually re-opening the account to fix their APY advertised rate problem but ultimately accepted the work around, resulting in the representative closing my original XXXX MONEY checking account. Ever since that moment, I have tried to re-open as I was instructed and bankmobile/XXXX website continues to deny my application without providing any information or explicit reason. This makes zero sense as the data inputted in the form is exactly the same as I had used originally when I applied for the same account a few days earlier. The only difference was the phone number was my XXXX line of service they had claimed was the root cause of the problem for my original account not being granted the APY 4 % on the first $ XXXX. Now I keep receiving email offers via email, as well as XXXX app and other means to sign up for the 4 % APY checking account XXXX customer perk and while I am extremely interested in having that account - the bankmobile/XXXX phone support representatives have been zero help in resolving the matter that I had an account originally improperly setup and since closed by an agent on their request as a step to resolving the matter it has now prevented me from being able to sign up or obtain the promised financial product which I had successfully signed up for previously with the same financial information and details. bankmobile continues to not provide any assistance in the matter and their promise for APY 4 % checking is a hall of smoke and mirrors. Although I do not have the original checking account number that was opened in XX/XX/2021, it should be available by searching via SSN or phone number XXXX. It was closed by their own request to allegedly fix their banking system that wasn't giving me the advertised rate 4 % for XXXX customers which I am. I would like to request CFPB assistance in escalating this matter as I signed up and successfully was approved for a financial product ( XXXX MONEY CHECKING ) which was originally not setup properly at the advertised rate ; the bank in question has now refused my application to re-open the account to get the promised rate. Which is a recorded conversation with an agent when I first signed up and did not see the 4 % APY but rather only 1 % APY rate.
08/10/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MT 59801	Web
Currently working with Executive office ... but seriously frustrated as it seems the process has been mislead. From the very outset, XXXX should have pursued a chargeback from XXXX XXXX XXXX, who 3 weeks later, issued a force post debit card charge against a canceled/lost debit card for the amount of {$5500.00}. This charge was disputed. XXXX was extremely difficult and misrepresented many times. They eventually pushed me into a dispute process, however I could not understand why any dispute was pursued, as it was plain as day, XXXX XXXX XXXX was authorized for only a maximum of around {$1200.00} and they took {$5500.00} from the account. The dispute instead focused on an receipt XXXX sent to my bank. Why there was even a dispute, when one could plainly see the authorizations and the charge didn't match I have no idea. After a denied dispute, and then a denial on appeal, I have now reached peaked ridiculousness as I asked a resolution department supervisor what the authorization amount they found XXXX was entitled to? Their answer was ... we do not know. They never even found that out. WHAT THE HECK!! The Executive team seems to be staffed with smart, good people. However, I have been waiting months now on an XX/XX/XXXX deadline. I have multiple conversations where it is quite clear that the charge was unauthorized and a chargeback should be issued ... But now I am thrown for a loop because I called Mastercard and they explained that they do not decide themselves about a chargeback, the bank must first take the money back, if the merchant objects, they must provide proof of a valid charge and then the ordeal goes to arbitration. Mastercard does not oversee any earlier process is what they stated. Mastercard policy dictates strictly that merchant may not take more than they are authorized for ... and that is for a working card. I have had no arbitration and my funds never went back. They just said we processed a separate chargeback which should resolve by XX/XX/XXXX. XXXX XXXX XXXX has apparently even made a phony agreement ending my car rental date in the middle of XXXX, something not submitted to dispute evidence and I have never seen before. XXXX could have easily proven my statements as true, as my bank statements themselves show plane tickets out of hawaii on XX/XX/XXXX and purchasing gas, groceries, etc in XXXX Alaska from there forward. I left XXXX Hawaii on XX/XX/XXXX, and havent returned! How could I keep a vehicle until mid XXXX? I am shocked that with such a large sum, {$5500.00}, and the car rental company only being authorized for somwhere between {$700.00} and {$1200.00} this has been so difficult. I feel that XXXX is operating completely outside of the law at this point and am getting my attorney ready for a huge monetary value as they allowed all my funds to be taken out, in the middle of Covid, that were being used to help care for a sick family member. The XXXX, anguish, and things I have heard are unbelievable! This will cause me to spend more time away from my sick family member ... which is very hard to do. I hope to never worry for money again after this with the punitive claims we are putting together ... with the amount of illegal activity I have seen endorsed by agents ... it is almost as if companies have stopped caring that people they hire for specific duties have the ability to bind them legally.
08/23/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	OH 43207	Web	Servicemember
This is what the bank sent to me. I asked them to produce paperwork saying I authorized these charges. Please see the below. The amounts were {$250.00} each back to back charges that totaled {$500.00}. Dear XXXX XXXX, We have taken action on the following claim : Date of Transaction : XX/XX/2022 Transaction Amount : {$250.00} Claim Number : # XXXX Date of Notification : XX/XX/2022 Provisional Credit History : none Please see below for information on what has recently occurred with your reported case. Message From Customer Service -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Dear XXXX XXXX, We are writing to provide an update on your dispute. You stated this transaction was unauthorized, but we received information from our outbound call to the merchant reflecting your name, address and phone number were on file for an account with the merchant who is a credit facilitator for various companies, which allows customers to make payments on purchases. demonstrating that you authorized this merchant. We have concluded that this transaction was authorized and determined there was No Error. We recommend that you engage the merchant to resolve this dispute. Please refer to our FAQ ( https : //bankmobile.custhelp.comXXXX ) regarding merchant disputes and let us know if we can provide any information to advocate on your behalf. If you have specific questions about your claim, please contact us through the customer service tab at bankmobilevibe.com or calling us at XXXX and refer to the claim number above. You have the right to request copies of the information used by BankMobile in making the determination to deny this dispute. Sincerely, Dispute Resolution Team Dear XXXX XXXX, We have taken action on the following claim : Date of Transaction : XX/XX/2022 Transaction Amount : {$250.00} Claim Number : # XXXX Date of Notification : XX/XX/2022 Provisional Credit History : none Please see below for information on what has recently occurred with your reported case. Message From Customer Service -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Dear XXXX XXXX, We are writing to provide an update on your dispute. You stated this transaction was unauthorized, but we received information from our outbound call to the merchant reflecting your name, address and phone number were on file for an account with the merchant who is a credit facilitator for various companies, which allows customers to make payments on purchases. demonstrating that you authorized this merchant. We have concluded that this transaction was authorized and determined there was No Error. We recommend that you engage the merchant to resolve this dispute. Please refer to our FAQ ( https : //bankmobile.custhelp.comXXXX ) regarding merchant disputes and let us know if we can provide any information to advocate on your behalf. If you have specific questions about your claim, please contact us through the customer service tab at bankmobilevibe.com or calling us at XXXX and refer to the claim number above. You have the right to request copies of the information used by BankMobile in making the determination to deny this dispute. Sincerely, Dispute Resolution Team
09/04/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	SC 29418	Web
On XX/XX/XXXX, when I logged into my account it displayed a negative balance of - {$200.00}. My account should not have been placed in the negative or charged any opposing fees. Once payroll is disbursed into my checking account, I immediately transfer the funds to my savings. As I pay each of my bills, I transfer the exact amount into the checking account to ensure funds availability and that the bills are paid. There were no pending bills or charges for {$200.00}. When I transferred the {$200.00} to my checking account, it immediately was withdrawn. Where did this money go? I did not spend it. This is fraudulent and appears that someone within your bank is mishandling funds or committing fraud. I am sending this email to request the funds of {$200.00} be returned to my checking account. I sent several emails when this incident occurred. I also attempted to reach customer service at XXXX however, no one ever answered. I check my balance and monitor my checking account closely throughout the day. Now, it appears the bank is suggesting that I spent the {$200.00} after transferring the funds. However, I did not because it was immediately withdrawn. If they didn't charge me, where is my money? The bank responded on Monday : Dear XXXX, Thank you for contacting Customer Care. We would be happy to assist you. You recently contacted us regarding the transactions on your account. However, a review of your XXXX account shows that you don't have a charged for the amount of {$200.00}. Please log in to the website XXXX go to the " My Account '' menu and choose the " Recent Account Activity '' sub-menu for you to view your recent transactions. If there is anything else we can do to help you, please do not hesitate to contact us by replying to this email or by calling XXXX between the hours of XXXX and XXXX EST 7 days a week. We would be happy to assist you. Thank you, XXXX Customer Service XXXX XXXX XXXX, a wholly owned subsidiary of XXXX XXXX XXXX XXXX Accounts provided by Customers Bank , Member FDIC & Equal Housing Lender Dear XXXX XXXX We have received your inquiry and an incident number has since been created to investigate your concerns. We will either respond with a solution or request more information to resolve the issue. To avoid a duplication that could ultimately affect our response time, please refer to incident number XXXX for all inquiries regarding this matter. You can submit updates to and view the final disposition of this inquiry via the Your Account tab on the FAQ page. The FAQs link can be found at the bottom right-hand section of your account home page. Click on the Your Account tab and select the hyper link associated with the above referenced incident to view the details. For further assistance, you can also contact us at the Customer Care number listed on the back of your card between XXXX XXXX and XXXX XXXX EST 7 days a week. Thank you,
05/14/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 93305	Web
The whole account is mismanaged.Lets start with the deposits made from the the a college institution to there financial institution or institutions.In beginning the school made the deposits to the third party banking institution called BankMobileVibe, Or Customers Bank a division of Bank Mobile. I have familiarized my self with every aspect in policy they have and I firmly believe my account has been mismanaged beyond comprehension and i am I in titled to a large substantial amount of mismanaged federal and state student funds given to them to disburse into one account through agreements guide lines and policies. I have not requested a new account through them, just have changed the information belonging to the original account such as Email, Number, Physical Address, and Mailing Address. I Keep all the information updated to current in a timely manner and have never lies or committed fraud agents this company. There website for the browser on the internet is a different pass word, the the actual tab, and different from the actual Application for the establishment. The deposits on financial aid through the college post accurately and timely. i use the official school website BakersfieldCollege.edu to check my deposits and times. I then match that to bank mobiles websites for list of refund deposits into the account its self. First they go from BankMobile to XXXX XXXX XXXX XXXX. Then it switches to a XXXX XXXX XXXX I had personal Debit and Checking Accounts That the ACH Transfers were made to through BankMobile I subsequently had to close them out do to fraud, Then it transfer to a different account at those same banks in some one else name why was my money deliver to some one else bank accounts Not IN MY NAME were I had No access to Funding that entitled to me through my institution. I demand a investigation on to my account and its Management. I then finally regained the BankMobile Vibe Account back but changes the preferences straight through there company. My account Statement Are Some what Accurate the Money goes into the bank account. A Refund Deposits is record in a separate section. The money gose into the account fraudulent activity occurs through multiple charges, ATM with draws and transfers, so much i cant follow but have documentation of Original non Altered Pictures of the records on a PDF format. They also Chang the debit card belonging to the account after so much fraudulent activity so I can barley trace the transaction card to card. Once I did this they Started purposely locking me out the account asking for verification of my identity, they Took my ID, My Social Security Number, in various forms like picture, verbal over the phone and once I did they immediately changed the account and routing number to the account I believe and new checks and savings account numbers as well.
08/09/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 77095	Web
I am a student enrolled in the University of XXXX. Earlier this year, the school was supposed to refund me through a third-party bank company called Bank Mobile . On XX/XX/XXXX, {$11000.00} was sent into the bank checking account without my knowledge because my refunds were supposed to be set to direct deposit, but I had gone to my school about the refund and they had said it was sent to Bank Mobile. However, when I had tried logging into the account for the first time around XXXX, I was unable to. When I had checked what email was associated with my XXXX ID, it was an unfamiliar email. I had contacted the support team, asking to be let into the account and that the email associated with that account was not mine, and they had told me to send in documentation proof showcasing my identity, but after all the documents were sent, they had kept putting me on hold or telling me they would call back or I had to wait longer. Many weeks passed before they finally wanted to start an investigated, but even until now, nothing has been resolved. Even after so many documents were sent and that they had said they would resolve the matter. I was finally let into the account on XX/XX/XXXX and I could see the bank statement and every withdrawal that was made after the refund was put into the account, but as of currently the account is put on hold for a compromised account and it has been almost a month with no resolution or unlocking my account. I was also able to see multiple deposits and withdrawals dating before the university refund that was not made by me. After XX/XX/XXXX when the refund was sent through, {$2000.00} was taken out as a transfer to another account on XX/XX/XXXX. On XX/XX/XXXX, {$2000.00} was taken out again as a transfer to another account. {$2500.00} was also spent on XXXX XXXX, {$4300.00} on XXXX, {$670.00} on XXXX, all on the same day. Then finally on XX/XX/XXXX, the last {$120.00} was transferred to another account. I was finally let into the account on XX/XX/XXXX and was able to see the withdrawals. I was also able to see that the person who was in the account changed the refund preference from direct deposit into my personal bank account, to deposit to Bank Mobile. I've reported the claims for everything and there's been an ongoing investigation for about 4 months now with nothing resolved. I have sent written statements about the claims because that was something that they made me do, however when I called and asked if they received them, they told me they weren't allowed to disclose a lot of information as my account is under investigation so information is limited even though I have already sent previous documents of my identification and they have already put my account on lock.
10/23/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	CA 959XX	Web
I have an account with XXXX XXXX XXXX for my school funds to be distributed to and XXXX XXXX was a car insurance company I had for only 2 months. I removed my account information from XXXX 's website so that they were not able to auto draft money from there, I would have to call and pay over the phone to pay. So I called and paid over the phone on XX/XX/XXXX and was charged {$91.00} along with the surcharge of {$3.00} for paying over the phone. That was the only charge I authorized but later that day I was charged again on XX/XX/XXXX {$93.00}, then 2 days later on XX/XX/XXXX another charge of {$100.00}. I called and asked XXXX XXXX what was going on and they denied any charges. I looked on the website and checked for any supporting documents about the charges and there was none because they were fraudulent. So, submitted a document to cancel my policy and then was returned the money from my bank. Then a month later after this, XXXX submitted a false document, only XXXX document, and said that I still had insurance which was a lie. I have attempted to resubmit this claim and speak with a supervisor at XXXX XXXX and they are saying that they did an investigation and came to the conclusion that I authorized that transaction!! WHICH I DID NOT AUTHORIZE! And I proved that I did not! I recorded the phone call with the " supervisor '' who stated that I authorized a transaction that I did not. They should not have had my card information at all, I provided an abundance of information that shows that they stole that money and there is no proof of those transactions on XXXX XXXX website. I need to get help handling this with XXXX XXXX to get my money back that they gave back to XXXX XXXX who fraudulently stole it. XXXX XXXX has no documents at all that show I authorized a charge for that amount.. If someone would zoom call me I can screen share and show all the information I have, it would be easier that way. I have a ton of documents. Also, I am unsure of the lingo on my bank but I am almost 100 % sure that XXXX of the transactions that Aspire ran, both the one over the phone and one other one, that they signed with my signature and that would be impossible because I was not in XXXX XXXX at any point or anywhere to sign for a transaction. I have submitted claims with the California Insurance Commission at this point and am waiting for them to get back to me. I just submitted a claim with the National Insurance Crime Bureau recently as well in order to handle the situation with the Aspire General Insurance company but for XXXX XXXX XXXX this is the route I need to take obviously to get them to return my money to me.
03/25/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 92596	Web
Hello I hope to please leave this message in order to get someone ... anyones attention so i beg you please dont turn a blind eye to this ... ..I have a son and im going through a pretty hard time right now this isn't in any way trying to make you feel sorry for me I just don't know who else to turn too... I attached a document below that shows a " bank mobile XXXX XXXX ) bank account printout with also my debit card right beside it.youll see also on that bank statement other XXXX cash '' advances from days before the date in question which was XXXX XXXX. On XX/XX/XXXX and XXXX that same week I did two other instant deposits through XXXX XXXX onto my bank mobile card. Onc yet e the funds go into my bank mobile account I went over to my usual bank which is XXXX why you ask wouldn't I just use my XXXX debit card ... .. Because on XX/XX/XXXX XXXX had caught some illegal activity and shut my current debit card down and I rarely use bank mobile for my banking options but it worked just fine two times before that in that same week you can see on the statement ... ... now.. if you haven't lost interest yet im very sorry... .when I instantly transferred the funds to my bank mobile account I expected it to work like twice before that but for some reason I had XXXX dollars deposited I chose to withdraw XXXX dollars and it was declined ... .. this was last Thursday, I spent most of that day on the phone with bank mobile XXXX driving back too XXXX two more times all the while completely broke without a dollar to my name begging bank mobile to do something about this, they kept telling me to go back ton XXXX so I did twice!!!! by this point im starving haven't eaten since the day before and just completely enraged and I can't even talk to the customer service properly because they barely speak English. So XXXX when I go back their can't even really do anything for me since I used a card that wasn't from their bank which I understand but bank mobile tried to put it on them repeatedly they acted like since the XXXX bank wouldn't release the funds its just lost out in outer space bank XXXX land so they told me too wait 5 days to see if it would show up in my XXXX account ..... I was so upset I said that's not going to happen, XXXX told me that's not going to happen and now it's been 7 days and imm still just as broke as I was last Thursday. aND WHEN I CALLED THEM TODAY THEY SAID I CAN NOW FILE A CLAIM WITH THEM BUT IT WILL TAKE TEN MORE DAYS TOI GET AN ANSWER MEANWHILE WE CAN BARELY UNDERASTANDS ONE ANOTHER.
04/29/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 303XX	Web
On XX/XX/2020, I noticed that unauthorized transactions totaling {$5600.00} from my BankMobile Checking Account. The notes on the transactions said the merchant name was " XXXX XXXX XXXX. '' I tried to login to my XXXX account but it would not let me. I will attach a screenshot of what it looked like. It closed my account due to suspicious activity. The hacker changed my primary email on the account. It will not let me login and I have emailed XXXX several times since XX/XX/2020 but have gotten no help. I will also attach the response from the email from XXXX. Their ID/security automation has not worked since XX/XX/2020 so I have still not been able to access my account. It is also my business account. I run an online business, and I have not had access to my business for over 2 weeks now. I disputed the transactions through each of my banks. XXXX XXXX notified me of a fraud alert so the transaction never went through. XXXX XXXX XXXX XXXX only approved one payment but marked the next transaction as a fraud alert for suspicious activity and have refunded the money. BankMobile allowed 5 transactions with a total of {$5600.00} to be completed without notifying me via text, call, or email. That amount is double of what I can spend on a daily basis so I am not sure why these transactions were allowed or why I was not notified. After 10 business days, I was notified by Bank Mobile that my claims were denied. There is no option to appeal. When I called, they said the claims were denied because the merchant is responsible ; however, I have zero way of contacting the merchant as I still can not access the account. The bank should have notified me after the second large transactions so I could have frozen my account. I send them an FTC report for Identity Theft. I have contacted the XXXX XXXX XXXX FDIC, attorney general, my personal attorney, and a Consumer Fraud Legal Attorney as well. These transactions overdrew my account. They sent actual payments back that I did authorize so now I have to pay multiple fees for the payments being sent back. These unauthorized transactions cleared my account which is affecting my personal life and business. I have no way of contacting the merchant or anyone at this bank that will speak to me regarding this dispute. I will attach BankMobile 's response to the claim. The only thing they could tell me was to contact the merchant even after knowing I do not have access to the merchant. My personal attorney 's email is XXXX and my Consumer Fraud Lawyer 's email is XXXX.
05/30/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	FL 323XX	Web	Servicemember
On XX/XX/2023, I received a text from BankMobile XXXX XXXX asking me to verify a charge on my debit card. I did not recognize the charge and logged into my account to find that several charges had been made overnight to XXXX that I had not authorized. Charges in the amounts of {$21.00}, {$100.00}, {$39.00}, and {$39.00}. I responded that I had not authorized the charges and was called by a representative of BankMobile. All she said was that she confirmed that I didn't make the charges and that I would have to call customer service about cancelling my card and getting reimbursed. I called the customer service number and was transferred twice. The XXXX person I spoke with said I couldn't do anything about the charges until they had fully cleared my bank account, but the money was considered gone and I could not access it. I asked her to cancel my card and that I wanted to speak with a supervisor. She told me that there was no supervisor to speak with. After several minutes of back and forth, she transferred me to " Rain '' who said he was a supervisor. He asked me if I wanted to cancel my card, which I had already asked three separate representatives to do. I was then told that I couldn't use the money, but couldn't refute the charges until they had fully cleared. He said I should just call XXXX and contest the charges with them because it would be easier for me to do it instead of them. I was traveling across the country at this time and was unable to use my debit card and had money stolen from me, but they said nothing could be done for at least 5 days. When the money was officially taken out of my account a few days later, I filed claims against each charge. I received an email that it would take the institution 10 days to investigate. It is now XX/XX/XXXX and I have not received reimbursement nor have I received any correspondence from BankMobile. I have tried to contact them a couple times via email to no response and tried to call again, but was put on a lengthy hold and never reached anyone. I have never had a financial institution that does absolutely nothing when their clients have money stolen from their accounts - then makes them jump through hoops to get their money back. I will be finding banking elsewhere, but I need my money to be reimbursed. It should not take over 3 weeks to get my money back.
03/16/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NC 27705	Web
I have an account with XXXX XXXX and I initially registered with my XXXX number. On XX/XX/XXXX night, I received text message and email from XXXX, which the XXXX XXXX banks with, about several fraudulent activities on my debit card. I called their fraud team and confirmed those were unauthorized transactions. The fraud team agent said she locked my debit card and asked me to contact customer service. I called customer service and they issued a new card for me and asked me to contact resolution team to file the disputes. I called resolution team and the agent said I'll need to fill in a form that she'll send me in the secure message in the XXXX APP. I asked if they can file the claim for me because that's what a typical bank would do when there's fraud. The agent said it's their procedure and there's no other way to do it. It's such a hassle for a victim of fraudulent activities. I never take this debit card out of my home, and only use it on a secure state government website. I can not login to my XXXX XXXX account because of some issues with the XXXX wireless account. I tried to change the phone number associated with the account to another wireless provider, but still I can not login or reset the password with the new number. Based on what the resolution agent told me, I'm stuck now because I can not login to the account and file the dispute. I can verify my identity and they have verified my identity, but I can not login to their APP to file the dispute of fraudulent transactions and they can not help me with it. The XXXX XXXX account is open to the ones without a XXXX phone number, and people do change their phone services providers. So I should be able to change to another phone number and login to my XXXX XXXX account. But it doesn't work! The bank account is mine and I should have access to it no matter what. And for the dispute process, they should not be asking the victims to file the forms and do it on their end like all other banks. And I found it's not only me experiencing the fraud, there're a number of other people got exposed to this very recently.
02/09/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	DC XXXXX	Web
Customers Bank, Member FDIC, the bank behind the XXXX XXXX product placed undue hardship on heirs to bank account holders, effectively precluding access to much needed funds as the time of death of the account holder. A well known standard practice among banking institutions in the United States is to permit account holders to designate a beneficiary of the account upon the passing of the account holder. Every human being dies. The death rate is 100 %. Yet Customers Bank allows no appointment of a beneficiary, effectively allowing the bank to keep funds for its own use during the potentially extensive probate process. When a person dies, there will be fees necessary to handle the final arrangements for the body as well as for immediate needs, such as the care of dependents. It is the stated policy " We would request copies of the death certificate, a copy of the Notice of Appointment of Executor/Executrix or the appropriate documents if there is no estate, and a copy of their unexpired government-issued ID to assist us in this endeavor. '' These create unnecessary delays that would not occur if Customers Bank permitted the designation of a beneficiary in advance of the death of the account holder. Customers Bank has a self-dealing incentive to hamper access to these funds given that upon the death of the account holder, the earned interest rate will drop from 4 % to 2.5 % because the account holder can not continue to perform 10 debit-card transactions per month necessary to earn the 4 % interest rate. This windfall to the bank, in the form of higher spread during the months necessary to obtain court appointment of an executor, is unconscionable misconduct by Customers Bank. When a beneficiary is appointed for a bank account - at any bank other than Customers Bank - the funds move immediately to the beneficiary who can use those funds to meet the needs of the estate or any dependents. When the funds are withheld, as Customers Bank intends, these funds benefit Customers Bank and not the heirs of the decedent.
04/26/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	ID 83686	Web
On XX/XX/XXXX, I filed a dispute claim with my bank, T-Mobile MONEY ( " Accounts provided by Customer Bank '' \| " Powered by XXXX '' XXXX XXXX, XXXX ) . It has now been ~240 days since the dispute has been filed and yet the bank has yet to provide a resolution. I tried calling them to attain a resolution, yet this has not been possible. My debit card is a MasterCard. [ If they filed it correctly ] it's Reason Code : XXXX ( Goods or Services Not Provided ) .XXXX XXXX representatives, " XXXX '' and " XXXX '', of the disputes department have openly admitted, on my most recent, recorded, call ( today, XX/XX/XXXX ) that they have broken MasterCard 's policy by not providing resolution within 180 days. Also, they mentioned that the XXXX, XXXX, has not responded to them at all. Furthermore, if I am understanding the law correctly, the " Fair Credit Billing Act of 1974 '' stipulates that they have 90 days to provide a resolution, which has NOT happened. The status of my dispute claim has not changed since the day I opened it. Every few weeks I get the same copy+pasted email that states, " ... We wanted to provide you with an update and assure you that we are actively processing your claim. We are waiting on information from the merchant. Once we have an update, we will contact you. '' The reason for this dispute is that I made a purchase with a merchant and did not receive what I purchased. ( MasterCard Reason Code : XXXX ( Goods or Services Not Provided ) ) - Claim Filing Date : XX/XX/XXXX - Claim Number : # XXXX - Amount : {$410.00} - Date of Transaction : XX/XX/XXXX Please help me with getting my money back! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has been of zero help ; based upon the information I have, including the info provided by the bank it is my belief that they have negligently failed to handle this claim per both the law & MasterCard 's policies. Most importantly, I need my money back, but also would like to pursue whatever damages possible, based upon the negligence of this institution. Thank you.
11/06/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CO 80211	Web
I am a XXXX XXXX with XXXX XXXX XXXX. My account has been under investigation for chargers I did not authorize. This investigation has been going on for close to 3 years. Recently I received some money from my school and I can not get this money because bank mobile is holding it for security reasons. I understand their concern. My issue is that I always call bank mobile asking for an update and each time Im always told that they will send me an email which most times I never get. I feel like they cant solve my problem so I want them to take the hold off my account so I can get what Im owed. About last week I received an email from bank mobile saying my access to my account was still restricted but in the same XXXX minutes got another email saying they took all the holds off my account and I now have full access. Called them and was yelled at by a supervisor named XXXX. He said my account is still locked because they only completed one case on my account. Then why and who sent the email? Was that a mistake on their end, were they lying or trying to calm me down for a minute. It seems to me this bank is unfit to provide accurate information to their customers. I was told they would call me back in XXXX hours, its a new week and no update and no calls. I feel like bank Mobile isnt trying to solve my issue and just want to hold my money as many other students have this same issue with them. I filed a complaint with another company and bank XXXX told them the reason they cant solve my case is because I never filed paper work which is true but then how come when I call thats never the reason why. They always say they will send an escalation to their higher ups and send me an email which they NEVER DO!! I want my money and I want it now stop the whole investigation what they can solve is giving me access to my account. They know its me calling them they know its me so why cant I just get access to get my money all I need to do is change my bank information. Any other bank would have been had this issue resolved.
08/16/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 90815	Web
On XX/XX/23 I made a purchase for {$69.00} under the assumption I would receive my merchandise in the mail in 2 business days or less after the item was shipped as that is what I paid for. On XX/XX/23 the item is shipped ; on XX/XX/23 the item was delivered. I contacted the merchant and was denied compensation or any form of resolution and was told there was nothing they could do. I would not have consented to the transaction if the delivery dates would not be upheld. After this, I filed a dispute with my bank ( Bankmobile vibe with accounts provided by customers bank ) and explained the situation. After having the case dragged on as long as it could. The merchant sent in documentation supporting my claims ; first would be proof of delivery that shows the delivery dates were not honored, two, would be the call records and employee notes showing that I have been in contact with the merchant and no resolution or compensation has been reached, and three, the receipt showing the days I purchased the item, the day the item was shipped, and the clarification that I specifically paid for 2 business day shipping. Immediately upon receiving this information Bankmobile fraudulently denies my claim with the following message, " You state that merchandise was not as described but the merchant states goods/services were provided. As a result, we are unable to pursue this matter and will be closing your claim. We recommend you contact the merchant directly to attempt to remedy your situation. '' There is nothing the merchant provided or in this message that refutes my claims or validates the merchant. The merchant simply states that goods/services were provided and did not refute my claims or acknowledge them and sent irrelevant documentation that my OWN bank did not read or validate in any way. I have several voice recordings of bank mobile employees validating my claims and visual aids as well. I have left a visual aid and two bank employees validating my claim.
04/15/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MN 55068	Web	Servicemember
XX/XX/XXXX My federal student loans disbursed by XXXX XXXX XXXX XXXX deposited over {$6000.00} into my Bank Mobil online student checking account early XX/XX/XXXX. Bank Mobile allowed XXXX XXXX to have full access to my funds, personal information and allowed them to dictate my privacy settings no matter whether the information was accurate or not. Further, Bank Mobile Vibe, violated their own online policies as they couldn 't nor wouldn't verify to whom, for what reason, nor tell me where my federal went. I have used XXXX XXXX successfully and w/o incident to send money to my monthly creditors. I noted two large debits from Checking account and noted that I did not authorize, consent, nor benefit from having these funds debited from my online student account. I notified this bank immediately when I discovered the unauthorized funds missing from my account. I was transferred to 5 different banks reps. prior to getting the fraud dept. in which I originally and clearly requested. I see now that this was a deterrent and a method to discourage and prevent me from properly reporting these gross errors to the proper department. I was even disconnected after holding 10 mins for the fraud department. However, I persisted and did rightfully and honestly report the funds missing from my account. I was certain the bank would promptly return my monies as the debits to XXXX XXXX were missing the normal data i.e. name of individual receiving the funds, their account number, date, location and any memos necessary and/or entered by the account holder. THIS INFORMATION PROVIDED ME ON PREVIOUS SUCESSFULL USE OF XXXX XXXX were not provided m as described on the bank 's website with regard to the their policies, procedures and protocol. In fact, the bank could not tell to whom or to what business my funds went too. I was shocked and flabberghasted by this bank 's negligence and failure to tell me where my funds went and they didn't even care.
09/30/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80922	Web	Servicemember
Bankmobile Technologies, a subsidiary of XXXXXXXX XXXX, solicited me to open up an account with them via my relationship with XXXX. I had no problems with the initial opening of the account and received my physical debit card. I used that to access my account on-line and proceeded to fund my account {$1000.00}. After going through the verification process, on XXXX XX/XX/XXXX, XXXX XXXX XXXX took the {$1000.00} from my XXXX XXXX account that I wanted to fund the account and on XXXX XX/XX/XXXX restricted my account with my {$1000.00} being in the account. The cryptic e-mail stated that there was unusual activity on my account and when I called, the customer service agent had me repeat my personal verification information multiple times leading me to believe that this " bank '' is a scam or engaged in fraud or some other nefarious purpose to lure XXXX customers into giving their hard earned money to XXXX. After speaking to XXXX, a supervisor, he said that they can not tell me why my account was restricted but " after 5 days '' someone will call me. I asked to close my account, but because the account is restricted, they would not. This " bank '' will now have {$1000.00} of my money and I have no access to it nor can I get it back until they determine some arbitrary issue. If my account has been hacked, I have a legal right to know. If their bank has been hacked, just like XXXX had their customer records hacked into not too long ago, I have a legal right to know. Consumers can not trust financial institutions that hide in secrecy and do not tell consumers the truth about what is going on with their account and their money. While it's cute to have a black and purple debit card, just like the horrible coverage and service XXXX provides via cellular services, it is not surprising that they would partner with a suspicious " bank '' that provides even worse support and service.
09/27/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	CA XXXXX	Web	Servicemember
Dear Sir, or Ma'am, Although the XXXX bank doesn't remind me of any other criminal incidents I've experienced, since opening my account at BankMobileXXXX through financial aid at my college, I have had consistent problems with it. They ROUTINELY charged me the $ 3 monthly service fee even when I had well over the required {$300.00} ( approx. ) amount in my account, e.g., {$700.00}. I think there were other irregularities, too, but, since I'm homeless, and since COVID closed the college campus, I really have lost track of what the bank was or wasn't doing. I complained to them each time at first, then got tired of that, thinking, " well, it's only a few dollars, and I have to get this paper written for [ XXXX, XXXX, XXXX XXXX, etc. ], '' and I didn't follow up on it. I also don't have a phone very often, and when I do, its a XXXX, since you need an address for anything else, and, like I said, I'm homeless. Recently, I discovered a XXXX purchase that I didn't make. On XX/XX/22, {$2.00} was deducted from my account. I really doubt that I was there. As soon as I saw it ( on the XXXX or XXXX ), I thought back -- it would have been within the past 3 days -- and was sure that I had not been to XXXX. The last balance I remembered was {$3.00} ( approx. ), and I was saving that for some occasion when I needed to use XXXX ' wi-fi. So, I had been saving it and would have remember spending it, I think. This has happened before with XXXX ( XXXX XXXX, CA, I think ), but I don't remember the dates or amounts. This might be two separate issues : the XXXX ( XXXXXXXX XXXX ), and XXXX. I don't have enough information on XXXX to say how often this has happened, but I think it happened this time, and the other time I mentioned, as I simply don't check my statements that often ( I'm homeless, and secure wi-fi is not that easy to find ).
09/23/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NY XXXXX	Web
The bank, XXXX XXXX XXXX, and the access to the account through Bank XXXX Mobile stole the money out of my account and sent it to XXXX XXXX XXXX regardless of me calling them, emailing them, and submitting forms to stop an ACH payment in the amount of {$1600.00} on XX/XX/XXXX. I called the bank immediately the next working business day and notified them of the problem. The stop payment forms were completed online and on XX/XX/XXXX Customer 's bank was informed by phone again that there was a problem with the ACH transaction. Customer 's bank refused to stop the transfer of money over to the XXXX XXXX XXXX, where I had been told I do not have an account, there is not credit card in my name for that amount, and that the account has been closed since XXXX of XXXX and that I do not have the right to ask for access to the account information. When calling XXXXXXXX XXXX XXXX again today, XX/XX/XXXX, the supervisor got on the phone and continued the call as a collection on behalf of XXXX XXXX XXXX. The supervisor from XXXX XXXX XXXX, bank vibe mobile a service for students from the network of colleges continued to collect on behalf of XXXX XXXX and in the interest of XXXX XXXX XXXX and then used the phone call as a reason to abduct my child, XXXX XXXX who is currently being trafficked in XXXX, NY. Because I did not allow the money to be stolen or the credit card account which I am not allowed to access or know anything further about, that the child will be XXXX and XXXX and will not be returned home to me at this time. The " customer service representatives '' who are assisting on behalf of XXXX XXXX XXXX from the college network have stolen the {$1600.00} and refused to stop payment to the unknown account.
05/02/2021	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	WA XXXXX	Web
On the 1st of XXXX, 2021, I applied for the XXXX XXXX checking account, but for all intents and purposes a savings account. My application was rejected without any reason. I explained that I have a very good credit score and I hold a XXXX XXXX XXXX XXXX with the XXXX XXXX. Also, there should not be anything negative in my background check, therefore the information they used to identify me must be incorrect ( I identified myself using my US passport and the SSN. ). The customer service representative refused to provide any details on the subject nor take steps to investigate and correct the information that I disputed. In addition, the bank refused to provide me with an adverse action notice, except for allowing me to take a screen shoot of the online application denial ( which I have attached to this complaint ). This does not provide the name or contact information of the checking account reporting agency on which data the bank made their decision. At the highest level of customer service support available to me, I was refused my right to know what specific information submitted on their website triggered their decision to deny my application and was not allowed to know the name of the company that provided the data to check the veracity of my submitted information. The most specific information I could get was that the decision is done by a system process and subject to internal review, not available to me. I was expressly denied any opportunity to speak to someone that my review my case or allow me to prove that the information they have about me is incorrect. Because of these, I believe the bank did not treat me fairly.
10/19/2023	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	CA 92801	Web
Since XX/XX/XXXX I have sent my first inquiry to bankmobile that I can not login to my account due to not knowing my password. It is now XX/XX/XXXX and i have not been able to recieve my funds from financial aid. They will not create a new account for me, send me a check or allow me to recieve my funds through my existing bank account or update my profile information that I have confirmed by phone with a customer service representative. Bankmobile said they are not able to update my information until i send them a completed CAVID form which consists of name and address change which is irrelevant to me and my problem. I still have the same name and address the form also wants me to send a identification document so i sent 2 print outs of my ID and the updated email and phone number and informed them of my new existing bank account i have access to. The form and documents were to be mailed out to a po box which i felt was weird. Bankmobile at XXXX XXXX XXXX called me at my updated phone number just to tell me they arent able to update my information till i send them a clear picture of my ID to be able to update my information which is suspended for too many failed password attempts.I will foward you the email from me and bankmobile. I am very unhappy and do not understand why they cant just email a new password set up link to my phone number or email that i can access, I took a student loan out this year because of my living situation and i am in very much need of this money that i shouldve got in XXXX i dont believe my college should partner with this third party bank for our financial service.
09/29/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	NY 125XX	Web
I am a victim of identity theft. I am filing this complaint as I am attempting to dispute an account that was fraudulently opened at BankMobile using my social security number ( SSN ). The account in question, was opened using a different name and date of birth, but is confirmed to be matching my SSN. I have been advised to use the BankMobile reference number XXXX, which should be attached to the fraudulent account being disputed. I have provided BankMobile all necessary documentation that supports my claim of identity theft, including a completed fraud affidavit issued by the Federal Trade Commission, a police report with the XXXX XXXX XXXX Police Department, proof of my identity, proof of my social security number, proof of my legitimate residency, and a signed/notarized Limited Power of Attorney for XXXX to speak on my behalf ( who has been assisting me on this matter ). These documents were sent via USPS certified mail on XX/XX/2023 to BankMobile at XXXX XXXX XXXX XXXX XXXX NJ XXXX. The USPS tracking number indicates the documents were received by BankMobile on XX/XX/2023 at XXXX. XXXX and I have made numerous attempts to obtain an update on this disputed account, but have so far been unsuccessful, as BankMobile has been unwilling to assist us over the phone. I am requesting an immediate investigation into this identity theft matter, and expect to receive a release letter confirming the closure of this account and/or removal of my SSN. I expect any and all liability to be removed from my name and expect any reporting agencies to be corrected on my behalf. Thank you.
06/02/2021	Yes	Credit card or prepaid card Student prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	FL XXXXX	Web	Older American
On XX/XX/XXXX, right before XXXX day weekend, I received my social security check. While paying my normal bills I noticed a couple of charges I did not make. I phoned customer service about it and ask about these charges. As I soon as a said the word fraudulent the customer service agent shut my account down with out my knowledge. At that point I went ballistic. Then transferred to a supervisor. The XXXX thinks A virtual credit/debit card is o.k. Well its XXXX day weekend and I have no cash. No laundry money, running out of meds and no cash. After contacting them again they said contact the companies and use the virtual card. I did this and called the company that made the withdraw. they were very accommodating and would return the funds plus some I missed. They tried the original card and the virtual card but nothing. I called the great and glorious mobile vibe. I called the companies back again and they responded they had tried a few times and that they could not return the funds. Again ; I called customer service which started quoting policy and tried to spin it back on me try to make my fault because some XXXX arbitrarily canceled my card. If I had been given a half hour I would have been able to draw cash out. I've repeated and repeated this situation at to " customer service '' at least ten times in the past five days from the XXXX to The Present. to this day : no card, no restitution, and it looks like I'm out $ XXXX is definitely public shaming time for you and colleges. Oh, by the way, I cant believe you charged me XXXX dollars.
06/08/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	TN 37091	Web
On XX/XX/2021, I opened a dispute with my bank for a transaction that was processed on XXXX the XXXX 2021. I never received any updates from them until I would call various times throughout the week. Whenever I would get them on the phone they would give me the same generic answer, their resolutions team was actively investigating. And I never received an email update until immediately after I had reached out to them on the phone. But the email was exactly the same each time as well. On XX/XX/XXXX and XX/XX/XXXX when I reached out to the resolutions team, they told me to keep reaching out to the merchant. Which I did. I even added her to a 3 way call with myself and the resolutions team agent, and when she told them the chargeback had been processed on their end, the agent didnt have anything to say. I have plenty of evidence to show that the goods I ordered were not delivered within the timeframe suggested and when I did receive a package, it was not what it was advertised to be. Which in turn, I promptly returned to the merchant. My bank has mishandled this from the beginning and denied my dispute, not once but twice. Even though I have sufficient evidence that XXXX didnt send the package until after the dispute was filed, and I have sufficient evidence that her goods were returned and I have yet to receive my funds back. I also have screenshots of the merchant telling me that the funds were taken from her account, and that they have been released to my bank back in XXXX of this year. She sent screenshot proof of that as well.
03/04/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OH 430XX	Web
I OPENED AN ACCOUNT W/ A BANK CALLED XXXX XXXX AND SENT A PERSONAL CHECK FOR XXXX AS A DEPOSIT TO A PO BOX IN XXXX, PA. THE CHECK CLEARED MY BANK. YET XXXX MONEY STILL PUT AN EXTENDED HOLD AND IS NOT MAKING THAT DEPOSIT AVAILABLE. WHEN I CALLED THE TOLL FREE NUMBER THEY ALWAYS ANSWER THE PHONE IN THE XXXX. THEY HAVE NO OPERATION IN THE UNITED STATES. I AM VERY CONCERNED THIS IS A FRAUD IN WHICH A XXXX AGENT INTERCEPTS MONEY FROM THE PENNSYLVANIA PO BOX AND ROUTES IT TO THE XXXX IN AN OFFSHORE CON: --THEY TOLD ME THERE WAS NO PHYSICAL ADDRESS OF THE BANK IN THE UNITED STATES. THAT'S BECAUSE THE BANK IS IN THE XXXX. THEY TOLD ME IT'S AN "ONLINE ONLY BANK" AND THEY HAVE NO ADDRESS. --THEY THEN GAVE ME AN ADDRESS AT XXXX XXXX XXXX XXXX XXXX XXXX CONNECTICUT WHICH IS A BUILDING WITH NO WINDOWS. CLEARLY NOT A BANK. NOWHERE NEAR THE PO BOX! --THEY TOLD ME THE BANK HAS BM TECHNOLOGIES. LOL IS THAT SUPPOSED TO BE FUNNY? XXXX XXXX XXXX XXXX XXXX THIS IS NOT A LAUGHING MATTER. --THEY TOLD ME THE FDIC NUMBER IS XXXX WHICH WHEN I GOOGLE BELONGS TO XXXX XXXX XXXX. YET CHASE KNOWS NOTHING ABOUT THIS. --THEY TOLD ME THEY WERE PART OF XXXX XXXX BUT XXXX SAID THEY'RE A PHONE COMPANY AND NOT A BANK! --THEY TOLD ME THE CEO WAS XXXX XXXX BUT I GOOGLE THAT NAME AND HE DIED ON XXXX XXXX XXXX. NO SUCH PERSON. --EVERYTHING THEY SAID WAS HIGHLY SCRIPTED AND READ TO ME LIKE A ROBOT...THE "CUSTOMER SERVICE" AT THIS BANK WERE INCAPABLE OF HAVING A CONVERSATION. I AM VERY CONCERNED THIS BANK IS AN ONLINE FRONT FOR A XXXX CON.
07/22/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 956XX	Web
Hello. I was the victim of tax related identity theft in the year XXXX. Someone used the XXXX tax year to file a fraudulent tax return in my name, and they changed the banking information I had on file with the IRS from my bank, Bank Mobile Vibe ( now XXXX ) to XXXX XXXX XXXX. As a result, the first Economic Impact Payment of {$1200.00} was deposited into XXXX instead of XXXX. After more than three years of getting the run around from the IRS and XXXX, yesterday I received a check in the mail in the amount of {$1200.00} from XXXX XXXX XXXX as compensation for the stolen EIP. However, when I tried to deposit it into my Bank Mobile account by remote check capture, XXXX rejected the check. The stated reason was, " we have reason to believe the check is uncollectible. '' But beyond that " reason '' they did not provide a " reason '' they believe the check is uncollectible. Do they know something about XXXX that I don't? Has XXXX filed for bankruptcy and Bank Mobile " believes '' the check will not clear? I am under the impression this is a compliance violation. Now I must go the entire week end being left in the dark about funds I urgently need. I have met with considerable difficulty and resistance just getting the check. It has been such an abusive experience treating me like I am supposed to live without money, as if I can spin gold out of straw, to have my needs go unmet, obtusely, and abusively, by the financial services industry. I will attach a copy of the check and letter from XXXX XXXX XXXX.
07/16/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 91776	Web
My XXXX account was compromised and I had {$400.00} stolen out of my account through debit card on XX/XX/XXXX and on XX/XX/XXXX another {$310.00}. I reported it to the bank right away because it was stolen through friends & family option and XXXX NEVER sides with the victim when the money is stolen through that option. The bank denied my claims within just a few mere days and told me to take the problem up with XXXX because I " authorized '' them to charge my card. So I opened a dispute on XXXX and my claim was declined in just a few hours. They told me I was responsible for keeping my account secured and basically blaming me for having my account used without consent. I contacted the bank again today ( XX/XX/XXXX ) and they told me they wont re-open my case because the investigation team refuses to look it over again. I asked if I can speak directly to the investigation team because this is so unfair on my part and the employee told me I can't. I asked if I can at least speak to the supervisor and they said I can't. The person I was on the phone with proceeded to tell me to negotiate with XXXX and there's nothing anyone can do. I'm scammed out of {$700.00} and no one is helping me get it back. One side is blaming me for not keeping my account secured and the other side refuses to let me speak to anyone useful on my case. My bank is Bankmobile XXXX and the other company involved is XXXX.
10/31/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	TX 77494	Web
I had unauthorized transactions on my account and reported on phone XX/XX/XXXX and sent written confirmation. On XX/XX/XXXX I received email that after investigation my claim was approved, I was issued final credit, and the case is closed. On XX/XX/XXXX my checking account was closed and I received email my balance was going to be sent in a check 5-7 business days. I never received my check or access to any of my funds and call back every other day to ask for status of check only told it was sent and to keep waiting. I call at least 10 times ( between XX/XX/XXXX - XX/XX/XXXX ) with different people all telling me the check was sent and to wait 1-2 days or call back. They then tell me I can only speak with someone named XXXX and my check will not be sent. I speak with XXXX and he tells me the closed investigation is reopened and a wrong department investigated, I receive an email XX/XX/XXXX that to continue the reopened investigation I have to send additional information. Everytime I speak with XXXX he says he already told me about reopening the investigation but I never agreed or heard about it. I never received any further notice or email/letter regarding reopening the investigation, only communication I have is from XX/XX/XXXX that the investigation was finalized and on XX/XX/XXXX that my account is closed and a check was sent. It appears everything I was told was a lie.
09/22/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	WI 53719	Web
Bankmobile Vibe is in control of my financial aid refund. I attended the University XXXX XXXX - XXXX from XXXX to XXXX and this account student checking account was opened under another company at the time. I am a returning student and this account was still attached to me with old information. The account had been locked out and I have been struggling for months trying to get my account re-activated to be able to receive my financial aid refund. They have requested I sign paperwork stating that I am who I am, which required me to have the paperwork notaries. Which I last submitted on XX/XX/XXXX via email. I have called once a week to two times a week since then trying to make sure they have received my email, which they state they have. However, I need to wait for someone to review it. According to the Bankmobile Vibe, my request to be reviewed has been escalated and they will contact me about what is going on. I haven't received anything from them, not an email, mail, or phone call. Every time I call, I am told it is in the process of review but it's been a month now since I last submitted paperwork to them to gain access to my account again. University XXXX XXXX - XXXX will not provide me with a check for my aid and the only way I have access to this money is via Bankmobile Vibe who will not give me access to my account. I'm at a lost on what to do.
05/08/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	VA 23321	Web	Servicemember
BMTX Executive Office refuses to verify the funds owed to me on my closed account. XXXX, XXXX XXXX XXXX XXXX XXXX there are Compliance violations led by one of your employees XXXX XXXX who sent a check that XXXX banks can not validate the check # s do not match. BMTX must Pay my money back in full this week please call soon. Check numbers provided do not match XXXX XXXX Please to correct this matter today. Bank says this is unverified by Customers Bank. As of today I am owed {$2700.00} as well as {$560.00} for a Dispute claim they promised to send an overnight Cashier check to me XX/XX/XXXX. Banks says the check not not be validated and I am pregnant & need my money back this week. They refused to submit ACH or wire transfer & I can not speak to anybody from the executive office because Customer Service keeps hanging up on me. How am I going to get back my money is my desire to resolve and according to these emails from XXXX XXXX XXXX refuses to provide their banks contact information to validated the check. This employee XXXX XXXX has been reported for Compliance fraud because he did not allow me to transfer funds from my account before he closed it. This was a malicious and intentional act and blocking my phone number from calling Customer Care to clarify my complaint was discrimination and exploitation. XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX
10/15/2023	Yes	Checking or savings account Checking account	Closing an account Can't close your account	OR 97405	Web
I have been a customer with Customers/XXXX XXXX XXXX XXXX XXXX but I am tired of the issues that I have had to deal with. this is what has been going on, I deposited a payroll check of {$1000.00} on XX/XX/XXXX, I then had {$860.00}, because I had an overdraft issue which was an entirely different and frustrating issue, I then spoke to someone named XXXX on XX/XX/XXXX, over the telephone and was told it would clear on XX/XX/XXXX. I thought my check was cleared and I was then able to access my money and went to the atm, unfortunately this bank has blocked me from taking any money out of my account, I could not take anything out, I was able to use it at the stores but not able to take anything out. I have had so many problems with this bank, so I went into my on-line account and put in a request to close my account and received a message via email, stating that there is a hold on my account, therefore I can't close it. This is not the first time that this bank had put a hold on my account when I wanted to close it, by having transactions pending when they were not pending before I tried to close it. They are using tactics to keep me as a customer. I have had so many problems with this bank, before this, I noticed there was discrepancies in the amount on my balance many times. Now they are not allowing me to close my account.
02/16/2021	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NY XXXXX	Web
The bank is refusing to allow me access to my own account. Customer service has essentially stolen more than {$5000.00} from me at this time. The money has been in my account for several days and I can not withdraw it from the atm machine, there was a block to my account. Then when I tried to cash a check, the check is being denied, they will not cash it. When I called the bank they argued with me about what college I attended and told me that if I didn't give them the correct information that they would not allow me access to my account. Customer service made me repeat the spelling of my name, my birthdate, and the school information more than 10 or 15 times and they left me on hold. They stole my money. The also blocked the card so I can't make a withdrawal by XXXX XXXX. I have no access to my own money from the bank which services loan disbursements. This is not the first time they have done this. They have absolutely no sense of that they might have done something wrong, there isn't a remote sense that they perhaps should allow the customer access to their own account. They have now frozen the entire account and are asking for a passcode which I do not have, I asked them to mail me another passcode, the refused to do so. They are excessively abusive and have stolen {$5000.00}
01/05/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY XXXXX	Web
XXXX XXXX XXXX, bankvibemobile or bankmobilevibe.com are all three problems with my XXXX account, linked through the XXXX XXXX. The checking account associated with my loan and other disbursements which go through a student number assigned at the college is being tampered with or the money is being kept before it is disbursed to my account. All selections which are chosen for where the money each term goes are made by logging in to the XXXX XXXX XXXX website at bankmobilevibe.com these payments, credits, and disbursements which I have been receiving are no longer being disbursed to me at all. The money is no going to my personal bank account which was entered as a selection for the choice where to have money transferred to, a bank outside of XXXXXXXX XXXX XXXX and it is not going to an account assigned to my name/ssn at XXXX XXXX XXXX In the last 30 days, there has been {$640.00} in money from student account disbursement and another {$100.00} credit which was issued and the money has not gone to me at all. There was no check disbused to my name and there are no funds available to me from this disbursement or the credit to my account at bankmobile, a service of XXXXXXXX XXXX XXXX The bank also has no resolution to the problem and is saying that they aren't responsible.
06/16/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MI 48219	Web	Older American
XXXX XXXX XXXX XXXX XXXX. XXXXXXXX XXXX XXXXXXXX I have attempted several times over the XXXX months to communicate with XXXX in reference to this matter. The individuals that I have spoken with repeatedly told me that after their investigation, it was me that made those transactions. And they determined that my claim of fraudulent scamming of my debit card did not happen. XXXX decided that I had made those purchases and that they will not return my money to my account. I did not make the purchases or charges that I have been accused of. I have never heard of those companies. In my XXXX account, you will find no mention of those companies. XXXX accused me of being the thief. I am not a thief, if I order an item ( XXXX ) I pay for those items. I have never heard of those companies and have made any purchases with them. I am mailing this information to your bureau with the hope that you can get to the bottom of the problem because XXXX, for whatever reason, is siding with these criminals. I always try to be careful where I shop, but someone has gotten hold of my XXXX information. I do not know criminal work because I am not a criminal. I do not steal. Please look at my problem to see if you can return to me my {$230.00}. XXXX XXXX
03/21/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Overcharged for something you did purchase with the card	CA 95842	Web	Older American
On XX/XX/2023 I returned a rental car ( supposed to be charged at a compact rate ) to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX. I rented a car on XX/XX/2023 ( XXXX ) and had to return it on XX/XX/2023 for mechanical problems and I was given a XXXX. I was charged {$2400.00} ( approximately double what I owed ) on my XXXX XXXX XXXX. I bank with my student bank account XXXX XXXX and at the time, I had a - {$8.00} in my checking account. My Mastercard debit/credit card is linked to my checking account. On XX/XX/2023, I called and asked why the unauthorized charge of {$2400.00} was on my account when I had a negative balance and there is no overdraft connected or even possible with the account. I was told that because I had a positive balance ( which I did not, I had a balance of - {$8.00} that the {$2400.00} was charged to my account ). I have called a couple of other times because each time I called, I was given a different answer. Finally, on XX/XX/2023, I went online and filed a dispute with XXXX XXXX. This drastically affects any college monies that I will/may receive in the future. I do not understand why XXXX would allow a transaction when there was no monies there at the time of the transaction.
03/02/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	CA XXXXX	Web
The company XXXX XXXX, and spinoff BM Technologies , IncXXXX ( also called XXXX XXXX XXXX ) refused to honor it's issued check numbered XXXX, acting as a payment agent. The check arrived via USPS First-Class Mail with a South Dakota return address. Calls to the phone number on the check ( around XX/XX/XXXX ) go to a call center that says that the check is stale-dated, and asks if I am a merchant. I am not a customer of the bank payment service company nor a merchant. The check is dated XX/XX/2022 ( XX/XX/2022 ) and was deposited electronically XX/XX/2022 and accepted by the accepting depository institution XX/XX/2022. The check was returned on XX/XX/2022 along with a {$10.00} Deposited Item Return Fee from the accepting bank. The depository bank can not give any information as to why there is a stop payment besides that the check may be stale-dated, which it was not. The check was deposited within six months after it's date. The funds need to be replaced for the check so that the the customer 's account is properly charged and there is a timely credit for the value of the check presented for payment. Contacting the principal doesn't help as its agent handles payment after the payment is authorized.
08/20/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NJ 07047	Web
Good day, I am a former XXXX by XXXX XXXX under the XXXX XXXX As a result of XXXX selling all their XXXX stores earlier in the year, many XXXXXXXX were terminatedXXXX Due to these circumstances, the company gave me a severance package. This allowed me to be comfortable for the foreseeable future. They also approved my unemployment which I decided to put all my funds into my XXXX money account and saved it since I didn't need to use those funds and I was trying to keep that for a rainy day. Earlier in the year I lost my phone ( somebody took it ) I reported it to my insurance company. Unfortunately I had all my cards on XXXX XXXX with all my sensitive information under then notes app. A couple of days ago I noticed this and reported it to the bank but they have yet to return my funds. Its not right that theres no fraud department that can see these transactions happening and flag them before leaving somebody without any savings. They are one of the worst companies when it comes to these situations according to myself and the general review of the company. These are federal funds from my unemployment and theyre not making themselves responsible for this. Somebody please help?
04/14/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	TN 380XX	Web
I go to XXXX XXXX and they use Bankmobile as the bank they release your funds to. I have tried several times to open an account with them and they always deny me and refuse to tell me why as required by federal law claiming it is the security department 's problem. Now every time I get my financial aid refund I have to cuss, rant, rave, and threaten a lawsuit and you all to get my money released and my profile found which after 5 minutes of hanging up from being constantly routed to an automated operator that continuously repeats the same message over and over ( " we can not help you if you did not receive a message from us which I never do when my funds are processed to my bank ) lo ' and behold my profile is found. This has been going on for XXXX XXXX now, the most recent being today. I should not have to pitch such a fuss and threaten legal action for a bank to follow the laws of this country and to follow their own policies. My school is even confused because they have never in all the years they have used them ever heard of a student being denied a checking account. This complaint is also being forwarded to the U.S. Department of Education.
08/19/2023	Yes	Credit card or prepaid card Student prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	NV 89131	Web
Hello my name is XXXX XXXX XXXX I am submitting this claim today because my bank has put my account in the negative of the amount {$3800.00}, because I unauthorized deposits and use the funds from a account belonging to a XXXX XXXX and XXXX XXXX. I was told initially that bankmobile would reverse and refund those deposits and funds, and return it to their XXXX XXXX respectfully However, upon having further contact with the account holders/merchants, I learned that the bank never sent them anything and so my account is in the negative for no reason ; and the bank refuses to disclose any information to me, XXXX, or XXXX XXXX regarding these funds, or where they went. So, I asked that you guys please provide a solution to this problem. I uploaded all the documentation surrounding these claims and accounts, along with the approval of the banks statement that they would return and reverse the funds to XXXX XXXX and XXXX XXXX. you can also see by the statement that my account is in the negative as well. Due to me receiving provisional credit, my account is not negative {$3800.00}, but {$2600.00}... please help again with these disputes matters
10/26/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MO 631XX	Web
I signed a contract with a moving company on XX/XX/2023 approximately XXXX XXXX. they sent the contract on the XXXX which I didnt sign that day..and sent them a XXXX deposit for the move on the XXXX I called my banking institution XXXX ( XXXX XXXX XXXX ) to get the charges refunded because the moving company was trying to keep my money.. they lied and said I didnt cancel in time for a refund. I have all the proof that I did phone calls screen shots and email proof that I wasnt sent the contract until the morning of XX/XX/2023 which is what contained the instructions to cancelhowever I had been calling and texting the company all that morning before the deadline my account was mismanaged by bmtx I also asked them what they sent them for proof and wasnt given that information.. and whatever it is its fraudulent and XXXX didnt practice due diligence to protect my account. I have included a screenshot of the cancellation where they say I signed on the XX/XX/XXXX at XXXX am and at the bottom it say I signed on the XXXX at noon Im also including a screenshot of my sent email cancellation at XXXXXXXX XXXX of the XXXX of XXXX
03/04/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	CA 92345	Web
My balance with BMTX bank is at a non-sufficient funds in the amount of $ XXXX. I have already tried to dispute discrepancies of small amounts of exact charges of {$2.00}, {$4.00}, and {$1.00} placed on my account by a XXXX XXXX XXXX XXXX in XXXX, California. These charges do not seem correct due to the exact charges without taxes. Purchasing items, it is seldom that the balance is an exact charge. I have had issues with this convenient store overcharging in the past when paying cash. I want this bank account closed and their customer service refused to do so. I have made disputes on charges which have not been resolved and they demanded that I pay the {$17.00} or they will not close this account. I only opened up this account because the college that I was enrolled in at XXXX XXXX XXXX advised everyone that it would be an easier option to receive student loans. The representative stated that this was a financial institution and that would be incorrect since they do not have a corporate branch that you can walk into to pay the balance. Everything done is through wire transfers.
11/15/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	GA 30096	Web	Servicemember
On XX/XX/2022, at XXXX XXXX, I attempted to access my account using the Bank mobile XXXX XXXX on my XXXX. " BankMobile '' is owed by XXXX XXXX XXXX XXXX, XXXX, FDIC XXXX # XXXX. On XX/XX/2022, between XXXX XXXX and XXXX XXXX, I attempted to access my banking information using the online web portal and calling the phone number for XXXX access, and no information was available. At XXXX XXXX XXXX, I called the number on the back of my debit card and spoke with a Customer Service Rep named XXXX. She said the systems were unavailable, and there was no time when somebody would have the problem fixed. It may take a few days. I explained this is unacceptable for a virtual bank with no other way to access other than online tools. I also sent a message via XXXX to the CEO stating the concern and need for more information. My complaint is that the company is not providing any information, and the problem began on Friday, XX/XX/2022. In addition, the bank appears to be in trouble, which can impact millions of students using BankMobile to receive government assistance to pay for classes.
03/06/2023	Yes	Credit card or prepaid card Student prepaid card	Problem getting a card or closing an account Trouble getting, activating, or registering a card	CA XXXXX	Web
I have a pill grant of {$6800.00} from XXXX. When I received the student card from the bank, I learned that another person opened an account before and took the student loan. When I spoke to the bank, it closed my account and told me the bank refused to send a credit card. After approval, he refused and asked me to give him another bank account number. Or sending money, a check for the money granted XXXX $ for each semester, after the end of each semester, I asked them where is the rest of my money and why did they not send me a prepaid card, and after a short period of time someone opened a personal account from the bank account requesting a loan and a credit card. I informed the bank and they closed the card twice, but they sent me {$430.00} only And {$6800.00} I have money left over from the grant, {$860.00} Knowing that I am permanently residing in the state of California, studying and working, and I have an American citizenship, the college says that I am not a legal resident to withdraw the scholarship money.
09/22/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 92231	Web
On Thursday XX/XX/2022, I purchased a necklace from a company called XXXX. After a few days passed I received the necklace I ordered, however, on XX/XX/2022, I received an email from the Financial aid office at the college I am attending, and they announced that my funds had been posted to my bank account that is associated with them. I noticed fraudulent transactions posted to my account as well as some transactions that are not yet authorized. FIVE out of Eight transactions have been authorized and in total XXXX $ was retrieve from my BankMobile account without my consent. I am guessing someone took my XXXX 's information and used it to buy things online without my permission. The last merchant I purchased from using my debit card was XXXX, so I came to the conclusion that this website is being used for scams. These are the merchants that took money from my bank account : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXl XXXX XXXX XXXX XXXX
06/03/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80401	Web	Servicemember
On Friday XX/XX/XXXX, XXXX XXXX XXXX that is powered or run by customers Bank decided to close my account when I stood up for myself on why it is taking more than 4 days to receive a deposit. Now that my account is closed I have {$350.00} in there that I have no control over. And they won't send me my money. I can not contact them. I tried to call and it doesn't go through. I tried to send messages to get an answer on when I will be receiving my money and it does not go through either. Basically they will not talk to me and a money is just sitting in an account that's closed that I have no control over I can't move it I can't touch it I can't use it. I am currently out of work because a company went out of business I haven't received a paycheck in 2 months that {$350.00} is all the money I have in the world I'm a veteran and a father and this is uncalled for and unnecessary. They are basically just stealing my money and putting it right in front of me and no one cares.
07/20/2021	Yes	Checking or savings account Checking account	Managing an account Cashing a check	TX 75126	Web
BankMobile Vibe, a division of customers bank, has not provided the terms of check cashing. You can deposit a check using the app. The only instructions is to make sure there is proper lighting, the background is neutral and check endorsed. A check a submitted through the app on XX/XX/XXXX was rejected because I didnt write for mobile deposit only on the back. There is no instruction to do so on the app! I was told it is told in the online account once you log in using a computer, however, that is not what you use to deposit the check! The instructions should be included on the app, especially if its a requirement! I have also submitted a check in XX/XX/XXXX that was approved and cleared and it didnt state for mobile deposit only. An institution can not pick and choose when they want to enforce a rule! I am now out of town with no money because of this! I can not add those words to the check for another week! The physical check is at home! This is not right!
03/23/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 900XX	Web
i sent an online bill pay to XXXX XXXX XXXX for my car payment on XX/XX/XXXX. XXXX had called me and notified me that my payment did not clear. Upon investigating with XXXX and XX/XX/XXXXwhat was discovered is that the instrument XXXX received had my name on the account info section, fords info for the payee, but different bank information/ account number, different check number. XX/XX/XXXXXXXX XXXX was supposed to issue a stop payment on the online bill pay ( which is a check they mail XXXX and refund me. i contacted them multiple times on dates XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I have spoken to them more than this bus this is all i have proof of. They have not issed me a refund, sent me the paperwork they want in order to conduct an investigation, have not investigated it, have not even processed a dispute. I still have yet to get my money back and they have yet to make any action regarding this incident. FTC REPORT FILED No. # XXXX
11/05/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	CO 80504	Web
Opened a checking account with XXXX XXXX ( administrated by Bank Mobile , account by Customers Bank ) in XXXX, app said that account can't be used until debit card ships, patiently awaited for weeks, no card, submitted missing card request, weeks later no card. Finally go to try and contact again to get a card shipped and was told my account was closed by their Security Team, and that I am unable to apply for another account. Contacted customer service to see what happened, as there's obviously some kind of mistake, and was told there is absolutely nothing I can do ( appeals, information request, escalation, etc. ) and no one I can contact at all regarding this issue by both tier 1 and their executive customer service team. Since I am not a bad actor or any kind of security risk, there has obviously been an error, or XXXX XXXX has information that I should be aware of ( potential identity theft, etc. ), but that they won't provide or help with in any way.
09/01/2021	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	WA 98122	Web
I am unable to open a XXXX XXXX checking account via https : XXXX. The checking account is open to all people, even if they are not a XXXXXXXX customer. I get a generic decline notice on the site and email ( attached ). I applied on XX/XX/2021, on decline, I called the number listed XXXX and spoke to a representative who said they were unable to assist, but to contact XXXX XXXX for support even though I am not a XXXX customer. After contacting XXXX XXXX, they told me to call XXXX to get support. On XX/XX/2021, I called that number and was told they were unable to help. After requesting to speak to a supervisor I was transferred. The supervisor told me that there was no way for me to open an account and that further escalations with XXXX XXXX wouldn't be possible since I don't have an account number. They have not told me why my account was declined and have not provided notice of a decline due to an adverse action on a checking account report.
12/07/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MD 21234	Web	Servicemember
I had a bank mobile account # XXXX for over 5 years, until today, they closed down my account out of the blue, I called customer service, he was not any help, i asked for a supervisor, the person that claimed to be the supervisor told me when the prompt online asked for my social security number and I did not provide it, they closed down my account. I told him that I banked with them for years, never when I went to go check my account, it asked for my social security number. I been scammed before so I thought it was a scam. I then asked the rep. where is my money that was in the account? what blew my mind, this man told me that i have not used the account in years! Which is a Lie! I work for XXXX XXXX XXXX and my checks get deposited in that bank account # XXXX every other week, now this so-called supervisor is trying to tell me that i don't have any money in that account or used that account in years.
06/14/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Problem with fees	MI XXXXX	Web
On XX/XX/2022 I called XXXXXXXX XXXX XXXX bank mobile vibe account which is a student checking account through XXXX XXXX. I lost my card and asked for a fee waiver. The bank denied my fee waiver stating that only I could get the fee waived if it was an error on their end. The bank fee for the replacement card is {$10.00}! I told them that I was a student and I don't have a lot of money to give them! {$10.00} is a lot for a replacement card that is why I applied for the fee waiver. They said that I signed a statement before agreeing to the charge I told them I don't recall any fees such as this one and I have had the account for a few years now. I spoke to XXXX in the Escalation Executive Response Team for XXXX XXXX. The phone number is ( XXXX ) XXXX. I would like to speak to someone that works for the bank! Not the monitoring system for the account I feel as if my request was not taken seriously!!
06/22/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL 33844	Web
The institution tracks the funding via XXXX XXXX XXXX and personal data is stolen through the third party merchant. XXXX XXXX used a method of a two security feature that doesn't exist. When the student attempts to answer what possible password sensitive answers they are exposing personal data in which after the merchant and the third party country can intercept and manipulate the funds via School Financial Corruption. I attempted many times to reach out and the the school denies any information on funding. Becoming assertive and aggressive indicting wrong doing within the finical solidification process. In the end the third party merchant never successful grants you access to the account placing restrictions, in which they then use the funds via crypto currency for there agenda. I am sure the system is compromised as it continues with the the procument fraud guidelines.
03/01/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ 85251	Web
I have a series of disputes on file with XXXX XXXX XXXX Bank. My bank account was drained into the negative by fraud. I have sent messages, called, cried, begged, nothing works. Because XXXX XXXX XXXX does not have a setting for fraud on their reasons to dispute, they ae telling me that they will be keeping my money for a period of time, 45-180 days to investigate. I am completely broke, homeless and starving due to this fraud. I no longer have a job, I have no funds to make it to interview appointments, I have no car to get around I have no home to speak of which is getting to be too much for my son, who injured himself at work and still needs physical therapy, and his cat. I am the victim of wire fraud. My account has been drained and all they say at the bank is sorry, you have to wait,
02/04/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 985XX	Web
On XX/XX/23 I made a deposit for {$660.00} into my XXXX XXXX account held by Customers Bank XXXX I was informed that my deposit would be placed on an exception hold and the reason stated was : Confidential information that the check may not be paid. The check was in fact cleared XX/XX/23. The funds were not made available until XX/XX/23. My issue is the nature of the " confidential information ''. I have been with this bank for over a year, maintained a minimum balance of over XXXX and have not had any history of returned deposited items or NSF. This simply seems like a tactic to not make funds available with no real reason for an exception hold. What I'm asking for is an explanation of the nature of the confidential information that prompted this action.
01/25/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 90043	Web
I am unable to access my account, withdraw funds or have access to 1099-INT paperwork since the bank will not mail it or send it otherwise. I have a XXXX XXXX account offered through XXXX XXXX XXXX I have switched from XXXX to another mobile provider and my phone number, which I had used to log in, no longer allows me to log into my account. I have called support and they have not been able to help. I called on XXXX XXXX spoke with a CS rep as well as a supervisor. Neither could help me reset my password or get into my account or get my tax documents. I was told I would receive a call on XXXX XXXX to resolve it, but I did not. I want the funds, the tax documents and I want to close this account and be done with them.
07/21/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 301XX	Web
On XX/XX/2023 an unauthorized transaction of {$1300.00} appeared on my account. I then began calling to let BankMobile know I dont know whats happening and why all my money is missing. They then stated I would receive my money back in 5 days, Once the 5 days past I never received my money. They then said it could take 10 days, then they eventually said it could take 90 days. I eventually was able to speak with a supervisor and she filled in a request for me to get provisional credit which was eventually denied. On XX/XX/2023 ( Today ) I received a email saying the case is closed and there were no supervisor notations or any details on how {$1300.00} were missing unauthorized out of my account.
12/01/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	FL 33311	Web
My card was lost on XX/XX/ some unauthorized activity occurs I called them soon as I noticed and reported it. A few weeks later the money was reimbursed but soon as it was reimbursed my account was restricted its been over a month. And only thing they could say is they don't know how long it will be before the restriction is removed. I would like for them to either remove the restriction so I can access my funds or just close my account as soon as possible. I've been extremely patient and there customer service isn't any help. They are even in breach of our agreement which states I could close my account at anytime. I asked them to do metha favor politely but no one considered helping me.
12/02/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	WA 98405	Web
The financial aid disbursement was deposited into bank mobile vibe account in mid XXXX XXXX funds were on hold due to identity theft, and I went through all the necessary steps to clear the hold and now they have no record of that financially dispersants being deposited into the account. they promise provisional credits, and I never receive those. Its now been over 45 days. They still arent cooperating following or following their regulations. I have yet to see a deposit, and I am going to fail my classes. It doesnt seem like its a priority to them. Theyre unprofessional the way that they answered the phone and the way that they and the way that they talk to me is extremely rude.
12/15/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	KY 40324	Web
On XXXX XXXX XXXX I contacted Bank Mobile XXXX about some transactions from merchants that I never received my orders. The merchants told me that I would need to file a dispute with my bank. I filed a dispute with my bank, and it's almost been 60 days without any credit back. Also, every time I try to use my debit card at any atm it says there's an issue with my debit card, to contact my bank. I have brought this up to my bank as it is frustrating. Even though the atm said the transaction couldn't be completed it was still deducted from my balance, but no money came out of the ATM. I had to file a dispute for that as well and I am still waiting to hear back from Bank Mobile.
02/27/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	CA 90002	Web
The division of customers bank has had this problem with my account for at least XXXX years they've been stealing my money now I recently opened my purchasing two bonds worth the dollars each I requested two bonds be sent to customers bank / mobile vibe account also I linked my brokerage account to customers bank and now they closed my account I'm able to view my account online without viewing my money in my account this bank has done this every month they make it like transactions are in pending status when the items already been charged its a skeem. The items they say are pending is the items value the trying to steal catch them right in the act with this message please.
03/31/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 148XX	Web
on XX/XX/2023 i contacted XXXX XXXX through customers bank because i noticed my account was overdrawn after my check just went in. after speaking to numerus found out there was a XXXX hold on my account. i informed them it was fraud and i did not authorize it. i asked if they could put a stop payment on it and they said no. i then asked for who the charge was from and they could not tell me any information minus it was a bank to bank charge. they tell me now i have to wait 1 to 2 buisness days for them to figure it out and find out who it is. i cant file a police report with out any information. they wont release back the funds.
08/17/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MA 02302	Web
I requested that my XXXX XXXX account, offered by BMTX and held at XXXX XXXX, be closed on XX/XX/XXXX. I received a response from the depository institution/marketer on XX/XX/XXXX, falsely dated XX/XX/XXXX. In their response the bank claimed to have initiated a discretionary closure based on suspicious activity. The last activity in the account were withdrawals on XXXX and XX/XX/XXXX leaving a XXXX balance. The withdrawals were made in advance of my request for account closure. Both transactions were processed by the bank without inquiry, refuting any claim that the bank found them suspicious.
09/11/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	LA 711XX	Web
XXXX XX/XX/2023 I disputed XXXX worth of transactions for bad services the employees at the business were rude and had very poor customer service and the name on my ID didn't match the name ont the card or the receipt I signed my card said XXXX and my last name I'd XXXX and I told the card holder and the still haven't issued me a new card I lost my my card recently and they told me they couldn't issue me another one and my phone got stolen and now they used my virtual card and got XXXX and the people at thrift couldn't have asked the person for id I have a discrimination case against the XXXX
10/14/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	WA 98661	Web
I reactivated my account last week with BankMobile using my current address. When they sent me my debit card they sent it to my old address instead of my current address. When I found this out the only choice I had was to report the card as lost and get a new one sent out which had a {$10.00} fee. I told them it was their systems fault and I shouldn't have to pay the fee and they told me to use the email customer service. I did this and they refused to refund the fee even though the card being sent to my old address was their fault. I told them I was going to report them but it did no good.
02/19/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 945XX	Web
My XXXX XXXX account was fraudulatly used to withdraw money from two of my personal checking accounts with XXXX and BankMobile between XX/XX/XXXX and XX/XX/XXXX. The claim submitted to bankmobile was partially denied because they state the merchant " XXXX XXXX '' has provided them proof that these transactions are mine which is a lie. I have documentation from XXXXXXXX XXXX that confirms i am not responsible. I provided this proof to Bank Mobile however they still denied my claim for the same original reason. My account is overdrawn because they reversed the credit provided to me in XXXX.
05/05/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	CT 06320	Web
There is an ongoing issue regarding inability to transfer funds from external account linked to XXXX XXXX account number XXXX, issued by XXXX XXXX XXXX The external account ends in XXXX, a XXXX account. I received a secure message stating the issue is resolved, however, that does not appear to be the case, attempts were made to transfer funds and same error message received, " unable to transfer funds at this time ''. I've spoke with reps in executive escalations prior, issue remains unresolved.. There appears to be a block or restriction preventing external transfers.
12/14/2021	Yes	Checking or savings account Checking account	Managing an account Cashing a check	WA 98028	Web
XXXX XXXX keeps rejecting my check deposits for flimsy reasons. Last week it was because they couldnt allegedly verify my check with the issuer and this week it is an incomplete check. Those reasons are false as I could cash the same exact money order at another bank without any issue. In fact the deposited images didnt show any issue. Can the bank take notice of this poor service? Someone at the bank is not doing their job and the bank is not providing any recourse. The customer support staff just reply with scripted answers and are unhelpful.
09/18/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	CA 94609	Web
XX/XX/XXXX, XX/XX/XXXX I have requested change of password and to inquire about the account via the website which claims I max attempts to change password. I then contacted the customer service XXXX several times being left on hold 30 plus minutes without any rep answering. BankMobile XXXX has numerous complaints against their company online. Unfortunately, this company is what many schools choose to bank with in order to give access to students for financial aid. Unfortunately the inability to access my account affects schooling. Please assist
04/05/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 90015	Web
I notified XXXX money that there was many unauthorized transaction from XXXX of last year until now and they are from XXXX XXXX. I do not have business with XXXX XXXX. The card was still in my possession. I provided written statement that I did not authorize any of the XXXX XXXX charges I am suppose to get a temporary credit after 10 days if it will take longer to investigate. I want to make sure the temporary credit is added to my account since there are many charges. I need to have access to my funds. They are shipping me a new card.
10/26/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY XXXXX	Web
The bank has cancelled the check they sent me. They closed my account instead of crediting the transaction, and everything that was paid with the check before they cancelled it has now bounced. I no longer have a current car payment, insurance, electricity payment, or merchant completed transactions. Each of them including the bank where I cashed it are charging me fees. Also, the replacement check is not listed in transactions, it is not at my mailbox, and they are trying to collect the balance owed by XXXX my kids
07/26/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	CA 94589	Web	Servicemember
So I opened an account deposited some money. The first day I took money out they froze my account and said their fraud department was investigating some suspicious activity. So I waited the 5 days which the agreement says up to 4 to 5 bussiness days and am on the sixth day and can not access my money. Now they say they are closing my account but I still have no word on how I can get my positive amount in my account. I feel like I was targeted and they are playing with my intelligence. They breached their contract
05/30/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	FL 334XX	Web	Servicemember
XXXX XXXX ( XXXX ) Dispute case # XXXX. On XX/XX/22 I disputed an unauthorized transaction from XXXX in amount of {$68.00}. XXXX canceled my old debit card and issued a new one. They verified remaining transactions and proceeded to lock my account without permission. I do not have access to funds to pay bills or get necessities. XXXX will not unlock my account and give me access to funds. This is the second time they have done this. Please make XXXX give me access to funds. Thank you, XXXX XXXX
11/20/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	MA 021XX	Web
Upon receiving an unsolicited email message from XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) I set the attached request to XXXX XXXX to opt out my account from sharing my information with the company 's affiliates and third parties as well as from marketing communications. XXXX XXXXXXXX XXXX initial response had incorrect instructions and to my subsequent messages requesting to op out my account and indicating that the instructions provided to me were inaccurate I received no response in more than two weeks.
06/16/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10468	Web
I had a name change official in XXXX of XXXX. I recieve student financial aid disbursements on my account, and can not access my funds on my account. My schools administrator contacted the financial institution to address the issue without success.My banking profile shows my old name and not my current name.I sent proper documentation to the financial institution to make the necessary changes. The financial institution will not honor the changes, nor will they release the hold on my account.
11/19/2021	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	GA 30008	Web
I been trying to get my funds going on XXXX weeks now from my school bank first I order an new card to try to access my virtual card didnt work because they said I had to put the previous pin I used which I forgot they didnt help on that saying thats a security problem and they cant do nothing about that now today the card I was waiting for they sent to the wrong place no they charging me again to buy a new replacement card to come to the right address that I put the first time
09/01/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CA 90016	Web
Beginning XXXX XXXX, 2023 my Bankmobile XXXX banking app did not recognize my password. I tried to reset via the " forgot password '' option. The system didn't recognize my account number. I called the only number available over the course of 3 days at different times. I was on hold for 30 minutes at a time. On 2 occasions, I chose the " callback '' option offered. I never received a callback. I also tried to contact the parent bank, XXXXXXXX XXXX Also, to no avail.
07/12/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	MA 021XX	Web
XXXX XXXX ( a division of Customers Bank ) restricts online access to customers accounts when a customer is temporarily located outside of the United States XXXX XXXX XXXX does not provide any information on its website displayed to consumers outside of the United States on how to contact XXXX XXXX. The website only states " Please contact support '' and nothing else when consumers attempt to access their accounts at XXXX XXXX outside of the US.
05/17/2022	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	IL 622XX	Web
XXXXXXXX XXXX has denied my checking account with no documentation or information as to why. I've made over a dozen attempts to open an account with XXXXXXXX XXXX, utilizing their XXXX checking product. I've simply been told that " verification failed. '' I made it clear to their representatives that I am willing to provide verifying information to them, in the format needed. However, all of my attempts have been ignored.
10/25/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	KY 421XX	Web	Servicemember
I have attempted to contact bank mobile due to my account being suspended. I have called the customer care phone number listed on the website 12 separate times to resolve this issue since XX/XX/2023. Every time I end up on hold waiting for at least XXXX minutes each time before being disconnected. Each call has been at a different time. It shouldnt matter what time due to the fact that its a XXXX hour hotline.
06/16/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	MS 39503	Web
Someone has been using my information since XX/XX/XXXX to open fraudulent bank accounts in my name. In XX/XX/XXXX I placed fraud alerts on my Credit Reports and on my XXXX Report. In spite of these alerts however, I was made aware of an additional checking and savings account opened on XX/XX/XXXX at XXXX. They should not have been able or willing to open any accounts without checking my XXXX reports.
10/14/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	KY 42431	Web
I was instructed that the email and phone is not correct. I was instructed to send in a form to update it. I sent form in with tracking and proof of receipt. The bank failed to update the information. They are withholding my funds and have no way I can access them. They are all digital so I dont even have an option to go to a XXXX XXXX XXXX store. I just want to access my account.
01/11/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	GA 30115	Web
My XXXX account which is linked to customer bank was closed with my direct deposit and saving totaling {$21000.00} in XXXX. I contacted the XXXX XXXX XXXX, and they were supposed to do an investigation and then send an email of the results. I have not received any email and i even called them to check again XXXX months later and they said they are still investigating.
04/06/2023	Yes	Money transfer, virtual currency, or money service Refund anticipation check	Fraud or scam	IL 60629	Web
This started XX/XX/2023. I spoke with the customer service representative and manager regarding my missing funds that I did not received from my college and they told me 3-5 business days of XX/XX/2023. I would receive my funds but I have not received anything and they are stealing from me in the amount of {$4400.00}. This is happening to me and its now
06/27/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 92801	Web
On approx XX/XX/XXXX bank mobile froze funds in XXXX of my bank accounts. I contacted them via telephone, email, and letter with no luck over the last year now. They just give me the runaround they don't request information just the runaround. This a a common for them. I have XXXX others on social media who have come forth with similar stories.
09/18/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	TX 751XX	Web
XX/XX/XXXX I was sent a refund for my son through bank mobile, we have been trying to contact customer service support to verify the funds and they have not answered the phone so that my son can get his refund check cashed and verified through them also it's only 3 was to contact them and they have not answered no methods of contact
08/01/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	WA 98028	Web
I transferred {$3000.00} from my account to my savings account at the XXXX XXXX XXXX XXXX. The bank claims to have sent the money but it has not shown up in my savings account. I tried to ask the customer service to look into it but they keep asking me to ask the destination bank that hasnt receive any funds from them.
03/07/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30252	Web
{$1500.00} was pulled from my account on XXXX early in the morning and transferred through several platforms. XXXX XXXX has allowed the transaction when it was done without my authorization on a XXXX that is not connected to my legal name. BankMobile has denied my request which I know is incorrect.
09/08/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	UT XXXXX	Web	Servicemember
On XX/XX/2023 XXXX bank stole {$3000.00} of my money and refused to return it the same day. They automatically debited my account 3 separate times. The first one was authorized but the next 2 were stolen. This is a crime and they need to be prosecuted for it. I am reaching out to you first.
03/25/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	GA 319XX	Web	Servicemember
Three transactions that were unauthorized, the bank has not put the money back into my account, taking longer than the amount of time allowed by law. The 3 claims are Claim Number : XXXX for {$30.00}, Claim Number : XXXX for {$21.00} and Claim Number : XXXX for XXXX
09/21/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	WA 99202	Web
Firstly, this outfit never has funds available for purchase ON TIME for classes. I wont use their card because they fleece students with surcharges and such. Some professors are not malleable. This outfit preys on students. They make enough money elsewhere.
06/29/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NY 14850	Web
Because I no longer have access to my old phone number and my email account XXXX money won't let me change the phone number and email address so I can access the app and check out my transactions and you know everything that goes wrong with having a bank
03/23/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WA 98028	Web
On XX/XX/XXXX there was an unauthorized withdrawal of {$1500.00} from my bank account. I submitted a dispute on XX/XX/XXXX but the bank doesnt respond to any messages and I still havent received my money back.
05/24/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CO 80210	Web
I made a wire transfer from one bank to another. The bank I sent from said they sent it. The bank that was supposed to receive it said they never did. For a week it has been back and forth with no result.
02/14/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	VA 23464	Web
they closed my account without giving me notice... i ask for my account number because i need to confirm it with the irs to change my bank information bankmobile wont give me my account number
09/22/2023	Yes	Credit card General-purpose credit card or charge card	Problem with a company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	CA 945XX	Web
BankMobile allowed a debit card to FRAUDULENTLY be issued under my name. After several calls and complaints BankMobile refuses to resolve the issue by canceling the card. XXXX XXXX
10/12/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	KY 407XX	Web
i was owed money for 2 months where my account was compromosed and they gave me the credit thios morning then closed my accpoyunt andcanceled card so ii couldnt gert my money
06/27/2021	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	GA 30904	Web
bank moblie XXXX XXXX they saying im giveing them the wrong code to my account. i have called them and my school. and my school and bank mobie is not helping me.
09/18/2023	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	GA 31206	Web
My Student Loan Refund Was Issued to Bankmobile and They Are Refusing to release my federal funds
01/24/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Problem with personal statement of dispute	AL 35401	Web

11/17/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 62203	Referral

11/06/2023	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	CA 92243	Web	Servicemember

10/24/2023	Yes	Prepaid card Student prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	CO 80528	Referral

10/14/2023	Yes	Prepaid card Student prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	LA 71108	Web

10/13/2023	Yes	Prepaid card Student prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	LA 71108	Web

10/12/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	LA 70390	Web

10/12/2023	Yes	Prepaid card Student prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	LA 71108	Web

09/28/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AL 36544	Phone	Older American

09/26/2023	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	HI 96789	Web	Servicemember

09/21/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MD 21239	Phone

09/17/2023	Yes	Checking or savings account Checking account	Opening an account Account opened without my consent or knowledge	NY 11360	Web

09/14/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WA 98104	Referral

09/12/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	GA 30153	Web

09/07/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	MD 20850	Web	Servicemember

08/27/2023	Yes	Checking or savings account Checking account	Opening an account Account opened without my consent or knowledge	IL 60107	Web

08/17/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 95210	Referral

08/17/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	FL 32304	Web

07/27/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	VA 22015	Web

07/24/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	DE 19805	Web

06/28/2023	Yes	Checking or savings account Other banking product or service	Problem caused by your funds being low Bounced checks or returned payments	CA 90008	Web

06/15/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CA 94530	Referral

06/04/2023	Yes	Checking or savings account Other banking product or service	Opening an account Unable to open an account	PA 18103	Web

05/06/2023	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	TX 77808	Web

04/25/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 77073	Web

04/13/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30349	Referral

04/11/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OK 73162	Phone

04/03/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 95133	Web

03/27/2023	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	GA 30577	Phone	Older American

03/27/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	OR 97006	Referral

03/20/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	IL 60653	Referral

02/28/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	GA 31904	Referral

02/15/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	TX 75494	Postal mail

01/23/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	FL 34741	Web

01/20/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	TX 77422	Web

01/17/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	FL 33141	Referral

12/25/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 12201	Web

12/17/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MI 48420	Web

12/16/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 92114	Web

12/16/2022	Yes	Checking or savings account Checking account	Closing an account Can't close your account	FL 32304	Referral

12/15/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CA 92129	Web

10/27/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 95901	Referral

10/24/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 95562	Phone

10/23/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	FL 33141	Referral

10/12/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	TN 38018	Web	Servicemember

10/07/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	WI 53704	Web Referral

08/30/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	WA 98103	Referral

08/19/2022	Yes	Checking or savings account Checking account	Managing an account Cashing a check	VA 22554	Referral

07/25/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	DC 20009	Web

07/21/2022	Yes	Checking or savings account Checking account	Closing an account Can't close your account	CO 81215	Postal mail

07/20/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 92508	Web

07/20/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 93620	Referral

07/13/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	CA 91745	Phone

07/03/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	WA 98375	Referral

06/21/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10468	Referral

06/01/2022	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	FL 32643	Phone

05/26/2022	Yes	Checking or savings account Other banking product or service	Managing an account Cashing a check	MS 39702	Referral

05/12/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MO 63104	Referral

05/09/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NJ 07102	Referral

04/12/2022	Yes	Checking or savings account Checking account	Managing an account Cashing a check	CA 90027	Referral

04/11/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	VA 22310	Referral

03/25/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85249	Web

03/22/2022	Yes	Checking or savings account Checking account	Closing an account Can't close your account	KY 40014	Referral

03/13/2022	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	PA 18103	Web

02/28/2022	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	CA 95051	Referral

02/28/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	LA 70126	Referral

02/23/2022	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	OK 74074	Phone

02/23/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	GA 30022	Referral

02/08/2022	Yes	Checking or savings account Checking account	Managing an account Cashing a check	KS 66212	Referral

02/07/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CO 80602	Web

02/02/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	PA 18103	Referral

01/27/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MN 55309	Web

01/26/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	AZ 85367	Phone

01/07/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 76088	Referral

01/05/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	TN 37411	Referral

01/05/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 93301	Referral

12/23/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MI 48227	Referral

12/07/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 90805	Phone

12/03/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 93620	Referral

11/28/2021	Yes	Student loan Private student loan	Dealing with your lender or servicer Need information about your loan balance or loan terms	NY 10037	Web

11/21/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80249	Web

11/20/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	DE 19806	Referral

11/12/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 92683	Referral

11/03/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	LA 71006	Referral

11/02/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	GA 31903	Referral

10/27/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OK 73110	Referral

10/23/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	LA 71234	Web

10/05/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 95694	Referral

09/22/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NV 89431	Referral

09/17/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	KS 66030	Referral

09/16/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 12887	Referral

09/14/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	FL 33130	Referral

09/03/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	LA 71291	Referral

08/23/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MO 63104	Referral

08/13/2021	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	FL 33446	Referral

08/11/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 92114	Web

08/09/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80204	Referral

08/05/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	TX 78664	Web

08/05/2021	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	PA 17961	Referral

07/30/2021	Yes	Credit card or prepaid card Student prepaid card	Trouble using the card Trouble getting information about the card	FL 34421	Referral

07/29/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	KY 40517	Referral

07/19/2021	Yes	Checking or savings account Savings account	Managing an account Banking errors	CA 91436	Referral

07/16/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AR 72021	Referral

06/15/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	MI 49420	Referral

06/08/2021	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CA 94595	Referral

05/27/2021	Yes	Student loan Private student loan	Dealing with your lender or servicer Problem with customer service	WV 25007	Referral

05/10/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	CA 92026	Web

04/30/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IN 46404	Referral

04/27/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CO 80530	Referral

04/09/2021	Yes	Checking or savings account Checking account	Managing an account Cashing a check	NY 14611	Referral

03/26/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 93620	Referral

03/24/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	GA 30308	Referral

03/23/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	GA 31907	Referral

03/18/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	WA 98909	Referral

03/18/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80011	Referral

03/16/2021	Yes	Checking or savings account Other banking product or service	Opening an account Unable to open an account	WA 98006	Web

03/11/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Personal information incorrect	NV 89509	Web

03/11/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 14094	Web	Older American

03/11/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	AZ 85202	Referral

03/04/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	GA 31903	Referral

03/04/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	NJ 08108	Referral

03/02/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MI 48221	Referral

02/22/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 90630	Referral

02/20/2021	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	AZ 85050	Referral

02/02/2021	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CT 06801	Referral