BANK OF HAWAII CORPORATION CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
07/10/2019 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem when making payments
  • GU
  • XXXXX
Web
A complaints was sent to FDIC ( see Below Correspondence- Ref. No. : XXXX ), however, I was not sure how to verify my compliant as it was mentioned that I should my complaint was referred to CFPB. Thus, I am following up and making additional complaints to my previous compliant. Initial compliant : 1 ) I sent a payment through my Banks Bills pay and it reflect that my payment was sent out electronic on XX/XX/XXXX. I noticed that you have not received my payment. Can you confirm whether my payment has been received? 2 ) BOH responded : Message : Aloha Mr. XXXX, Thank you for contacting Bank of Hawaii regarding your loan payment. We apologize for the inconvenience ; however, we do not indicate a loan payment applied in XXXX. If you have any further questions, Mr. XXXX, please feel free to reach me directly at XXXX ; Monday through Friday XXXX? XXXX Hawaii Standard Time. After hours, please contact our 24-Hour Customer Service Center. Additional response : Message : Aloha Mr. XXXX, Thank you for contacting Bank of Hawaii regarding your payment inquiry. We apologize for the inconvenience. As this loan account is not a deposit account, incoming electronic payments do not credit to the loan as it would for a checking account. The payment has been returned and should be on route back to the sender. If you have any further questions, Mr. XXXX, please feel free to reach me directly at XXXX ; Monday through Friday XXXX - XXXX Hawaii Standard Time . After hours, please contact our 24-Hour Customer Service Center for assistance. In Hawaii XXXX In U.S. Mainland and XXXX XXXX In XXXX and XXXX XXXX In XXXX XXXX XXXX In XXXX XXXX TTY/TDD XXXX XXXX, XXXX Bank of Hawaii Internet Banking Specialist 3 ) All information provide was confirmed that my electronic payment was made and was received by BOH : " XXXX XXXX XXXX, I reached out to XXXX this morning and they were only able to confirm that a payment was remitted to Bank of Hawaii as scheduled. They advised to verify if the account number is correct as no payments were returned due to Invalid account. I ve attached a copy of proof of payment that you can provide to Bank of Hawaii to see if they can locate the payment on their end. " Proof of Payment Transmission for Payment ID XXXX Subscriber Name XXXX XXXX Subscriber Address XXXX XXXX XXXX XXXX XXXX, GU XXXX XXXX XXXX BANK OF HAWAII LOAN CENTER Biller Address XXXX XXXX XXXX XXXX, HI XXXX Amount XXXX Paid Date XXXX XXXX XXXX Payment Type Electronic Account Number XXXX File Number XXXX 4 ) I have made payments in the past and it was never returned. 5 ) Routing number was correct given and was used in past payments with no issues - XXXX. 6 ) My electronic payment was return but I have not received it according to BOH 7 ) Followed up as to why my payment was not received and I was informed that it was return as I did not have a deposit account. However, all supporting documents when I made my electronic payment reflects that my payment was address to the loan center. As why BOH would tell me that I do not have a deposit and that my payment would be return it beyond me. More interest incurred due to BOH error. 8 ) I made a payment personally at the XXXX BOH XXXX XXXX and was also assisted by XXXX XXXX to ensure that I did not affect my credit report. XXXX, review and agreed that my payment should not have been return as all information was inputted correctly and was sent out to the appropriate department - Loan center. 9 ) My payment that I made personally was reversed and I incurred additional interest. 10 ) Followed up to understand why and BOH responded with and a response what that I should contact another department. In addition, they said that I used the wrong routing number but it is the same number. 11 ) All information is documented in the electronic message which should be obtained to further understand my complaint. 12 ) There are multiply concerns summarize briefly : a ) Payment made electronically was received but was not processed b ) Payment made electronically was return but I have not received it as of today 's date c ) Followed up with BOH and was informed that I did not have a deposit account and thus payment was return. d ) Informed BOH that all information was sent correctly to include the routing number. Proof of documents was provided to XXXX XXXX showing payments were made and all correct information was confirmed. e ) Made a payment personally at the XXXX BOH XXXX XXXX and was assisted by XXXX XXXX. f ) My payment that I made personally was then reversed and I incurred more interest g ) Followed up with BOH as to why my payment that I made personally was reversed and was informed that the routing number was wrong and that I should contract another department. Why should that be the case when I made my payment personally in person at the XXXX BOH Office. Talk to XXXX XXXX. h ) What happened to my payment that I made electronically? i ) Adjust interest to ensure that I am not charge more than I should j ) Train staff and customer service rep and Online banking individuals to address complaints more appropriately and forward to respective managers instead of trying to resolve the complaint thus creating more complaints. k ) Why is it that at times interest is much higher on different occasion if payments are made on the due date or before the due date. l ) Please provide an explanation to how my payments are applied - Principal and Interest beginning from XX/XX/XXXX to Present FDIC Response : XX/XX/XXXX Ref. No. : XXXX XXXX : Bank of Hawaii, XXXX, HI Dear XXXX XXXX XXXX XXXX : Thank you for your correspondence, which was received by the Federal Deposit Insurance Corporation ( FDIC ). The FDIC 's mission is to ensure the stability of and public confidence in the nation 's financial system. To achieve this goal, the FDIC has insured deposits and promoted safe and sound banking practices since XXXX. We are responsible for supervising state-chartered, FDIC-insured institutions that are not members of the Federal Reserve System. Based on our review of your correspondence, the bank you referenced is under the direct supervision of the Consumer Financial Protection Bureau. We are forwarding a copy of your correspondence to this agency at the address below : Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX, IA XXXX Website : XXXX XXXX : XXXX Please direct any future concerns to the Consumer Financial Protection Bureau. Thank you for taking the time to submit your correspondence. Sincerely, Consumer Response Center Federal Deposit Insurance Corporation Division of Depositor and Consumer Protection XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, MO XXXX Telephone : XXXX Fax : XXXX cc/enc : Consumer Financial Protection Bureau Electronic Message BOH : -- -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - Subject : RE : Re : Re : Bill Payment Created on : XX/XX/XXXX XXXX From : XXXX To : BANK Message : Account number : XXXX XXXX, I am not too sure why you are returning my payment. I am making a payment to my flex line. You have accepted my payments in the past. I have signed up of bills pay to pay my loan account and you have caused me to incur more interest. I have now going to file a compliant with FDIC. There should be no reason why my payment be return, when I specifically instructed my bank to make payment and provide my loan account number XXXX XXXX XXXX XXXX -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - From : BANK XXXX Subject : RE : Re : Bill Payment Date:XX/XX/XXXX Message : Aloha Mr. XXXX, Thank you for contacting Bank of Hawaii regarding your payment inquiry . Please refer to the previous message sent XX/XX/XXXX. If you have any further questions, Mr. XXXX, please feel free to reach me directly at XXXX ; Monday through Friday XXXX - XXXX Hawaii Standard Time . After hours, please contact our 24-Hour Customer Service Center for assistance. In Hawaii XXXX In U.S. Mainland and XXXX XXXX In XXXX and XXXX XXXX In XXXX XXXX XXXX In XXXX XXXX TTY/TDD XXXX XXXX, XXXX Bank of Hawaii Internet Banking XX/XX/XXXX Specialist Member FDIC -- -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - Subject : RE : Re : Bill Payment Created on : XX/XX/XXXX XXXX From : XXXX To : BANK Message : Account number : XXXX XXXX XXXX, I am doing a follow up on my message regarding my payment which has not been posted. All information provided reflects that it was received by BOH but has yet to process my payment. In addition, due to the error on BOH, please adjust the interest accordingly, as I should not be penalized for additional interest when payment should have applied upon receipt. Thank you, XXXX XXXX -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - From:XXXX To : BANK Subject : Re : Bill Payment Date:XX/XX/XXXX Message : Account number : XXXX I verify with my Bank and they confirm that the payment was sent out. They even provided a reference number and request that I reach out to you to verify and locate my payment. I am know too sure why my payment was not received by BOH. Back in XX/XX/XXXX I also made a payment and it was received by BOH with no issues. Please see below. Thank you XXXX XXXX XXXX from my Bank : " XXXX XXXX XXXX, I reached out to XXXXXX/XX/XXXX this morning and they were only able to confirm that a payment was remitted to Bank of Hawaii as scheduled. They advised to verify if the account number is correct as no payments were returned due to Invalid account. I ve attached a copy of proof of payment that you can provide to Bank of Hawaii to see if they can locate the payment on their end. " Proof of Payment Transmission for Payment ID XXXX Subscriber Name XXXX XXXX Subscriber Address XX/XX/XXXX XXXX XXXX, XXXX XXXX Biller Name BANK OF HAWAII LOAN CENTER Biller Address XXXX XXXX XXXX XXXX, HI XXXX Amount XXXX Paid Date XXXX XXXX XX/XX/XXXX Payment Type Electronic Account Number XXXX File Number XXXX -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - From : BANK To:XXXX Subject : RE : Bill Payment Date:XX/XX/XXXX Message : Aloha Mr. XXXX, Thank you for contacting Bank of Hawaii regarding your loan payment XXXX We apologize for the inconvenience ; however, we do not indicate a loan payment applied in XXXX. If you have any further questions, Mr. XXXX, please feel free to reach me directly at XXXX ; Monday through Friday XXXX? XXXX Hawaii Standard Time. After hours, please contact our 24-Hour Customer Service Center. In Hawaii XXXX In U.S. Mainland and XXXX XXXX In XXXX and XXXX XXXX In XXXX XXXX XXXX In XXXX XXXX TTY/TDD XXXX XXXX, XXXX Bank of Hawaii Internet Banking Specialist Member FDIC Message Detail From : XXXX To : BANK Subject : Re : Re : Re : Bill Payment Date : XX/XX/XXXX Account number : XXXX XXXX, That does not address my payment. I made two payments. One was return and the other I made personally to your XXXX Office. Unfortunately, my payment made personally at your XXXX office has been adjusted and I incurred more interest from the reversal. I am getting frustrate just trying to deal with this issues. If I need to refer this matter once more for your regulatory agency I will. I appreciate the help you can provide but not the constant referral to another department or individual. Please advise regarding my payment and why it was reverse and why I incurred more interest than what was actually paid. The reversal was do to BOH and not the customer error. Payment was made at your XXXX Office and I was assisted by XXXX XXXX. As for the other payment made electronically, BOH returned that payment and I have yet to received it back. Please STOP referring me to ANOTHER INDIVIDUAL or DEPARTMENT and assist in resolving this complaint. Thank you, XXXX XXXX -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - From : BANK To:XXXX Subject : RE : Re : Re : Bill Payment Date:XX/XX/XXXX Message : Aloha Mr. XXXX, Thank you for contacting Bank of Hawaii regarding your loan inquiry . We apologize for the inconvenience this matter may have caused. As we reviewed your account, the payment reversal was due to incorrect routing number. Kindly use XXXX for all the account opened in XXXX. About the interest rate, please contact our 24-Hour Customer Service Center at XXXX so that we can connect you over to our loan department. If you have any further questions, Mr. XXXX, please feel free to reach me directly at XXXX ; Monday through Friday XXXX XXXX XXXX Hawaii Standard Time. After hours, please contact our 24-Hour Customer Service Center. In Hawaii XXXX In U.S. Mainland and XXXX XXXX In XXXX and XXXX XXXX In XXXX XXXX XXXX In XXXX XXXX TTY/TDD XXXX XXXX, XXXX Bank of Hawaii Internet Banking Specialist Member FDIC -- -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - Subject : RE : Re : Re : Bill Payment Created on : XX/XX/XXXX XXXX From : XXXX To : BANK Message : Account number : XXXX XXXX, In addition to my previous message, please advise why there are payment reversals and an increase in my interest payment. Why is that. XXXX XXXX -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - From:XXXX To : BANK Subject : Re : Re : Bill Payment Date:XX/XX/XXXX Message : Account number : XXXX XXXX, I have returned you call multiple times however, your voice message indicates that you are currently on vacation. Please advise why the my payment which I sent electronically has not been return? XXXX XXXX -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - From : BANK To:XXXX Subject : RE : Re : Bill Payment Date:XX/XX/XXXX Message : Aloha Mr. XXXX, Thank you for contacting Bank of Hawaii regarding your payment inquiry . We apologize for the inconvenience. As this loan account is not a deposit account, incoming electronic payments do not credit to the loan as it would for a checking account. The payment has been returned and should be on route back to the sender. If you have any further questions, Mr. XXXX, please feel free to reach me directly at XXXX ; Monday through Friday XXXX - XXXX Hawaii Standard Time . After hours, please contact our 24-Hour Customer Service Center for assistance. In Hawaii XXXX In U.S. Mainland and XXXX XXXX In XXXX and XXXX XXXX In XXXX XXXX XXXX In XXXX XXXX TTY/TDD XXXX XXXX, XXXX Bank of Hawaii Internet Banking Specialist Member FDIC -- -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - Subject : RE : Re : Bill Payment Created on : XX/XX/XXXX XXXX From : XXXX To : BANK Message : Account number : XXXX I verify with my Bank and they confirm that the payment was sent out. They even provided a reference number and request that I reach out to you to verify and locate my payment. I am know too sure why my payment was not received by BOH. Back in XX/XX/XXXX I also made a payment and it was received by BOH with no issues. Please see below. Thank you XXXX XXXX XXXX from my Bank : " XXXX XXXX XXXX, I reached out to XXXX this morning and they were only able to confirm that a payment was remitted to Bank of Hawaii as scheduled. They advised to verify if the account number is correct as no payments were returned due to Invalid account. I ve attached a copy of proof of payment that you can provide to Bank of Hawaii to see if they can locate the payment on their end. " Proof of Payment Transmission for Payment ID XXXX Subscriber Name XXXX XXXX Subscriber Address XXXX XXXX XXXX XXXX XXXX, GU XXXX Biller Name BANK OF HAWAII LOAN CENTER Biller Address XXXX XXXX XXXX XXXX, HI XXXX Amount XXXX Paid Date XXXX XXXX XXXX Payment Type Electronic Account Number XXXX File Number XXXX -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - From : BANK To:XXXX Subject : RE : Bill Payment Date:XX/XX/XXXX Message : Aloha Mr. XXXX, Thank you for contacting Bank of Hawaii regarding your loan payment XXXX We apologize for the inconvenience ; however, we do not indicate a loan payment applied in XXXX. If you have any further questions, Mr. XXXX, please feel free to reach me directly at XXXX ; Monday through Friday XXXX? XXXX Hawaii Standard Time. After hours, please contact our 24-Hour Customer Service Center. In Hawaii XXXX In U.S. Mainland and XXXX XXXX In XXXX and XXXX XXXX In XXXX XXXX XXXX In XXXX XXXX TTY/TDD XXXX XXXX, XXXX Bank of Hawaii Internet Banking Specialist Member FDIC -- -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - Subject : RE : Bill Payment Created on : XX/XX/XXXX XXXX From : XXXX To : BANK Message : Account number : XXXX XXXX, I sent a payment through my Banks Bills pay and it reflect that my payment was sent out electronic on XX/XX/XXXX. I noticed that you have not received my payment. Can you confirm whether my payment has been received? I have also contract my Bank to do a follow up. -- -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - Subject : RE : Bill Payment Created on : XX/XX/XXXX XXXX From : XXXX To : BANK Message : Account number : XXXX XXXX, I sent a payment through my Banks Bills pay and it reflect that my payment was sent out electronic on XX/XX/XXXX. I noticed that you have not received my payment. Can you confirm whether my payment has been received? I have also contract my Bank to do a follow up.
07/08/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • HI
  • 96734
Web
XXXX XXXX Bank of Hawaii ( BOH ) regarding misinformation, false representation of rates and terms, negligent notary practices, processing of loan without complete signatures and incomplete agreement to terms of the loan against consumer 's wisheXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Vice President and Banking Center Manager at BOH, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX, Relationship Banker 1, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Senior Relationship BankerXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Beginning of XX/XX/XXXXXXXX XXXX discussed loan options with XXXX and desire for 30 year fixed rate loan on HELOC. XXXX said BOH could offer this and the current rate was 3.7 % which was valid for the month of XXXX. XXXX was not able to move forward at that time and XXXX offered that XXXX could call back the last week of XXXX to check the XXXX rate and if it was going to increase significantly then XXXX would apply during the last week of XXXX to secure the rate of 3.7 %. XX/XX/XXXX approx XXXX XXXX, incoming phone call- XXXX to XXXX XXXX quoted XXXX the availability of 30-year HELOC offered by Bank of Hawaii ( BOH ) with a rate of 3.8 %, which was quoted to be good for the month of XX/XX/XXXX XX/XX/XXXX email exchange between XXXX and XXXX XXXX reached out to XXXX via email to proceed with the loan at the XX/XX/XXXX rate of 3.8 % to which XXXX replied the rate had increased prior to the close of XXXX and would now be 4 % for a 30-year term loan XX/XX/XXXX XXXX XXXX, in person meeting- XXXX and XXXX BOH XXXX XXXX XXXX. XXXX, XXXX : During this meeting, XXXX provided incorrect information regarding the appraisal requirements, initially stating there was no requirement. XXXX also said there were no closing fees. XXXX clarified these items and XXXX reviewed the terms and available rates and conditions and said there would be an appraisal with {$600.00} due up front out of pocket and there would also be closing fees. XX/XX/XXXX XXXX, email from XXXX to XXXX " Your application is in its last stage of being reviewed with our underwriter supervisor for final reviewed. Our underwriter is inquiring if youd like to max out at {$400000.00}? If not, we can stick to the {$300000.00}. '' XX/XX/XXXX XXXX, email from XXXX to XXXX and XXXX " Also in regards to the option of increasing the loan to XXXX, is it possible that the XXXX is the credit limit and we just do the payoff of the current HELOC and then later I can take more out or will the entire amount chosen be disbursed at the time of the closing? '' XX/XX/XXXX XXXX, email from XXXX to XXXX " For increasing the amount to {$400000.00}, we can pay off the existing HELOC then leave the remaining balance as an open line of credit for you guys to use when you need. Youre not obligated to have that remaining amount disbursed to you immediately. '' XX/XX/XXXX XXXX HST, 27 mins, incoming phone call XXXX called to review terms of the loan and collect information. XXXX said the additional {$100000.00} available XXXX would have " the same XXXX as the {$300000.00} '' and that opened up a lengthy discussion regarding all of the terms to which XXXX took handwritten notes. Essentially the loan would have a 1.75 % interest only period for 3 years followed by a fixed rate of 3.85 % for the remaining 27 years. Additional funds could be borrowed for the first 10 years of the loan up to the qualified loan limit of {$400000.00} and payments on these two portions of the loan would be applied separately. XX/XX/XXXX XXXX HST, in person, XXXX and XXXX, BOH XXXX XXXX XXXX. XXXX, HI XXXX XXXX and spouse, XXXX XXXX, met for signing. XXXX had questions about the terms and rates of the loan. Documents provided to XXXX did not include all of the documents that were being signed. XX/XX/XXXX and XX/XX/XXXX Received calls and emails from both XXXX and XXXX regarding missing information and discrepancies regarding the rate. XXXX did not have the information from the state ID that was provided during the signing for the notary portion requirement. When XXXX provided the rate information to XXXX that XXXX previously provided to XXXX XXXX let XXXX know the information was incorrect. XXXX then emailed both XXXX and XXXX and later received a phone call from XXXX stating that the information he provided previously was incorrect and the rates offered were invalid. At this point it became unclear what rate was being offered. XX/XX/XXXX XXXX XXXX, email from XXXX XXXX XXXX : " XXXX, Can you get me your drivers license number with the issue and expiration date also. Than You '' XX/XX/XXXX XXXX XXXXXXXX XXXX sent email to XXXX and XXXX : " Hi ___ And ___. This isnt making any sense at all. ___, I got your voicemail which was basically the same voicemail that you had left before where are you are asking again if I want a fixed rate or a intro variable rate so Im not sure if you got my voicemail in between the two you left for me but here is a picture of the notes that I took when I spoke with ___ and he corrected all the information I had previously been given. Can you please clarify what is going on? According to ___ the XXXX has a 1.75 interest rate for the first three years and then after that itll automatically enter a fixed rate for the remaining 27 years and that fixed rate is 3.85 %. Any additional money borrowed can be borrowed for up to 10 years and whatever the difference is between XXXX and the principal remaining is the amount that we can borrow for 10 years. If we borrow something during the first three years the rate on that amount is 1.75 % and its an interest only interest rate. From years three forward the rate will be variable and go according to whatever the market is like for example currently when I spoke with ___ he said it was 4.5 to 5.7. The amount that is used to pay off our current HELOC the XXXX is separate from anything additional that we borrow and these are going to operate as almost like two separate loans and we will make two separate payments. For example one note will have a number and that will be like the fixed rate HELOC portion and then note number two will be the line of credit for example we want to do a remodel or we have an unexpected expense and that is the portion that has the possibility and potential of a fixed variable rate if we dont pay it off within that first three years during the intro rate.. Just to reiterate that line of credit can only be borrowed on for the first 10 years starting from the date that the funds are disbursed. But we have the entire life of the loan to pay back that money. '' XX/XX/XXXX XXXX XXXX, 5 mins, incoming phone call Phone call from XXXX to XXXX letting XXXX know the notes taken on XX/XX/XXXX during the phone call with him were incorrect and he provided incorrect information during that time and there was no such offer. XXXX followed up with a voicemail to XXXX letting her know to just do whatever because there was no consistent information being provided. XX/XX/XXXX XXXX XXXX, email from XXXX to XXXX : " Sorry ___, But the loan department is wondering if you want to have a fixed rate loan option because the person who originally helped you said you wanted to fix it at 4 %. I know when we did the signing you guys decided not to do that but before they finalize the loan they just want to make sure. '' XX/XX/XXXX XXXX XXXX, 4 mins, incoming phone call Received call from XXXX and he asked again about the form that needed signed and what rate and terms were desired. XXXX let XXXX know that everything was signed on XX/XX/XXXX and they should have received all signatures at that time. Also, since there was still confusion regarding the terms on the loan even though this has been addressed repeatedly, XXXX stated, " I do not feel comfortable about this and do not want to proceed at this time. I need to think about this. '' XX/XX/XXXX XXXX received email notification from XXXX credit monitoring that a new account with BOH was opened. XXXX logged into previous bank that had the HELOC loan and was unable to locate the loan. XXXX then called the previous bank and verified the loan was closed when they received the pay off on XX/XX/XXXX.
06/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 92101
Web
I would like to log into my account. I have a username and a password. I do not have a phone, I have to answer the security questions. I would like my password questions reset. I do not want my password reset. I have called your XXXX number, and I have given the following information : Account number debit card number account number phone number full address mother 's maiden name full social security number Branch I opened both accounts at a recent deposit amount. my login id And all I can come up with is that the person on the phone won't reset the password questions for me ; claims she does not know how. I reported a stolen debit card and the woman told me the transactions were at a time after the card had been stolen. I told her there was about {$12.00} in transactions that occurred after the card had been stolen. Also. I was charged for a check-order that went through, after I opened an account online. The checks weren't billed until the XXXX of the month, but the account was opened on the XXXX of the month. I wrote to the consumer financial protection bureau, and they spoke with the bank, and the bank reversed my {$0.00} balance charges, as well as the fee for the check order. I don't know if it's one thing or the other, but despite fully identifying my account information ( all of it ). And being placed on needless holds, the woman on the other end of the line seems to think she is withholding my ability to log into my own account, from me, based on some sort of " Investigative Case status '' .Likewise, she keeps misstating my question which is will she reset my password questions. She keeps saying I want her to reset my password. So. Your company 's behavior is ridiculous and fraudulent. I simply want to log into my own account. The main reason for password questions at all, would be so that a person who enters in a password, may not try, and retry entering various passwords, until they get one password right. No person but me even knows my password, nor do they know my login id. I feel that you are discriminating against me as a customer and trying to drive me out from the bank by refusing to business with me, as a customer. I told the woman, on the phone, she is continuously lying to me, and consoling me, but lying. She does not know how to reset the questions? She can not get her supervisor on the phone? She will not allow her other phone answerer to take my call when she hears that it's my voice? The bank 's behavior is to absolutely refuse to do business with their customer based upon " Case status ''. I don't know about the {$12.00} lost on the stolen card, but, keeping me from logging into my account and looking at my bank statements is not going to return your {$12.00}. No one is able to enter the login id, except the account owner. I think what you are doing to your customer is illegal, and I will complain to the consumer financial protection bureau. A ) The woman knows all about how to reset the password questions. B ) She knows how to tell me she's going to do the thing I didn't ask for, by issuing me a temporary password. Her use of the phrase " temporary password '', when I asked for password-authorization-questions-reset, says ( little hint : ) " quit the bank ''. I think that woman should be fired for her fraudulent mistreatment of a customer in the business world, you can not do this to a customer, as a business. It is fraudulent of the bank to treat the customer this way. C ) When was I, living in XXXX XXXX, supposed to be able to actually access my account, when I fly back to XXXX to present myself at the bank branch in person? You have gone too far. This woman should not represent your business, or your business should be fined, charged with fraud or something. Fraudulent policies. Also. That this woman is personally handling this call and making all the same lying decisions exactly is ridiculous mishandlement of what is supposed be customers who dont know your bank personally. D ) When she says case sensitive what she is saying is until they catch someone trying to steal from my checking account, they will not let me log into my electronic account access. You claim as a business to offer certain goods or services as part of a business agreement and you are wrongfully, willingly, and lyingly colluding to withhold those services purposely from your own customer, while suggesting that they are being personally mistreated on purpose. Now. What was that about reversing fees for checks charged on the XXXX? And {$0.00} balance fees? I feel that the bank is personally slandering my business activity to third parties such as XXXX ; to the extent that XXXX actually sat on the chat line and continued to insult me that they know it must not be me, with both debit cards ( the two debit cards from my 2 checking accounts ) in my possession ; they would not let me order with either card, though the only card reported lost or stolen from a checking account, was not used, yet the account was permanently mislabeled suspected fraudulent activity on the account, or suspected stolen card on the account, or something. Which, I think is also misuse of the system and fraud. Therefore I am sending this to the consumer financial protection bureau. Background : I dont know if its because of anti-money-laundering laws, but the bank wants your access to your checking account tied to a cell phone which is registered via your social security number, with the government. This is approximate to the official relationship, which is that the phone must be registered with the bank account as the account-holders phone. I do not have a cell phone. I need to answer several authorization questions instead, such as the make of a vehicle owned by me, or a street I once lived on, etc. There are 4 or 5 questions to answer, after I enter my user id. Once those questions are answered, the password-enter box will be presented, and then I can enter my password, enabling me to log in. Im unsure why this would be a big deal at all, because I need to know my password, in order to log in. Also. I am uncertain whether all customers must answer password verification questions or have a 1-time code sent to their cell phone, or if just some customers must have the password sent to their cell phone or answer the verification questions. If it is only some customers who must put up with the extra layer of insult, I suggest that their system of selective authorization requirements is also fraudulent. The woman knows that although I have a cell phone number, I do not actually have the phone any more. Also, when I called today, the first woman pretended that she couldnt hear me, and then the second woman answered the phone. The second woman was the specialist that I had been put on hold and forced to speak with previously. I think the second woman is behaving in a conspiratorial manner and I think it might be her personally, but perhaps my account screen is marked with some sort of negative comment ; e.g., do not trust this customer. That would be based on either the consumer financial protection bureau answer of before, or, from the {$12.00} reported stolen from a card that was stolen around XX/XX/2017.
11/12/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96819
Web
On XXXX XXXX in the morning when I go to atm machine and access our joint savings account with my husband ( deceased XXXX XXXX ) I cant acces anymore and I tried 3 times and keep saying the same thing invalid account type so I called the Bank of Hawaii And the teller said it was closed last XXXX XXXX. I asking the teller why and how could it happened and who did closed my account the teller said she can not dispose any information about it and when I told her I want to speak with the manager she didnt gave my call to manager but she insisted to get my number so someone can call me back. I said please Im waiting today because this is my only time to have time like this coz I have a XXXX XXXX old baby who is now on his very peak of exploring and learning to walk. But unfortunately all day long I never NEVER recieved a return call from the bank. These matter is make me so much distressed on my part coz I have a lot already to deal with! My husband died XXXX XXXX... Im in a transitional stage which doing that and doing these dealing with family issues which so stressing, ongoing moving to another house, taking care my XXXX XXXX old baby ( Im the only one taking care ) and the to find out that my joint savings account was closed is really upsetting very unacceptable because its the only means to recieving my child tax credit benefit and any other forms of payment from irs are going to that account coz thats the account that its in their record. But prior to that, last XX/XX/XXXX, my stepson came to me and ask the ID of their dad he said he gon na photocopy for later use, I asked him if he had the death certificate already ( because we all agree and signed that the mortuary gon na release to him as he is working there in the company and he will distribute to each one siblings and me ) But he said not yet. When I handed him the ID he left and after a couple of minutes the other sibling texted me that he thinks the death cert already with his brother coz he called him asking for their dads bank. Then after a couple of minutes the bank called me that my stepson want to access the checking account of my husband. So I told to the bank that please freeze the account because he XXXX me and he is holding back the death cert for me. So this is his first attempt he did not succeed. Only to find out at later afternoon my stepson and my stepdaughter went to another branch to access the checking ( which is all I know they gon na touched is their dad checking ) And my stepdaughter told me that someone helped them inside that their family knew longtime already and she said the person helped them is XXXX ( I dont know if the spelling is right but thats the sounds like ) Ok fine they gon na get what they want to do with their dads checking without even notifying me first as respect as wife of their dad or whatsoever ( we are legally married XXXX yrs ) I already accepted the fact that they treated me like that and I also know the fact that they have the right too because they are his kids and kins too. BUT the thing is I found out that even our joint account was totally closed ... and this makes me soooo much sick!!! Sick of all the pain and sick of trying to take all my rights?? And when I talking to the bank they can not give me clear answer, they dont even let me talk to manager!!! No answers for all day long that I have waited and waited .... and I cant not do anything because the next day is XX/XX/XXXX holiday. I feel so distressed and helpless through these moments because I dont know whom I gon na talk to, who gon na help me to get answers why, why they let these things happen? Nobody included in our joint account only me and my husband theres no beneficiary in it because I am the one who open the account and add my husband. So please any help that I could get will appreciate so much!!! Please investigate the person who helped them to touched my joint account savings, Why? Why in the first place the bank called me when they first try access the account? And why the second time around, they went to other branch that they knew someone there long time as employee, they succeed without any hardship and without any calling me first? As a wife? And specially our joint savings account nobody called me as the first owner of the said account? Isnt it they should gon na protect our rights as owner being their client?? What or where is their standard procedure in these matter?
02/20/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • XXXXX
Web Older American
XXXX XXXX, XXXX ; Contacted the Bank of Hawaii in order to get current account balance before writing a check but was informed my account had been escheated on XXXX XXXX, XXXX and that the money had been transferred to the Hawaiian XXXX ( XXXX Unclaimed Property ). Was told by the Bank of Hawaii that they had sent a letter stating this would happen but I never received any letter informing me of this intended action otherwise why would I have called to check my account balance. I asked for this process to be stopped immediately and for my funds to be returned to my account. Was told that this could n't be done as the money had already been sent to the Hawaiian Department XXXX ( XXXX Unclaimed Property ). I asked the Bank of Hawaii for the docket number for this escheated transaction but never received any information. I then contacted the Hawaiian Department XXXX who searched their system and told me the money was not present and that I should contact the Bank of Hawaii and demand a reversal of their action immediately. I did this but again was told by the Bank of Hawaii it was not possible as the money had already been transferred to the Hawaiian State. Contacting the Hawaiian Department XXXX again I later discovered that the money had only been transferred on XXXX XXXX, XXXX. XXXX XXXX, XXXX ; As I still needed my Bank of Hawaii account I was informed by the bank that if I was to complete a Bank of Hawaii " Claim for an Escheated Account '' form that the money could be returned from the State of Hawaii and back into a Bank of Hawaii account. I completed this Bank of Hawaii form and returned it to them on XXXX XXXX, XXXX. I also received confirmation of it being received and was led to believe my money would soon be returned to a Bank of Hawaii account. XXXX XXXX, XXXX ; Received an email from the Bank of Hawaii asking for my residential address so that a cashiers check could be sent despite the fact that I had clearly filled out Bank of Hawaii 's own form and clearly stated that I wanted the money returned to a Bank of Hawaii account. Once I corrected the Bank of Hawaii of this mistake I was then told I would need to fill out a " BOH Consumer Signature Card '' form and that all would be fine and the account would be setup immediately, even being offered a waiving of fees for delivery of new checks. After eventually receiving the bank filled out " Consumer Signature Card '' form I returned it with the addition of my signature on XXXX XXXX, XXXX. The Bank of Hawaii confirmed receiving the form and stated they would now start setting up the account. XXXX XXXX, XXXX ; Bank of Hawaii sends an email asking if I have a current passport as the one I had provided on XXXX XXXX, XXXX is expired. I had only included the copy of the expired passport as it showed my current residential address, as backed up by the copy of my current drivers licence ( photo ID ) which was also included in the same document and does not expire until XXXX XXXX, XXXX. As far as I am aware I only needed to provide XXXX photo ID with my residential address on it. As I am XXXX and medically unable to travel I do not have a current passport. XXXX XXXX, XXXX I am told that the only way I can have my money returned to a Bank of Hawaii account is if I renew my passport despite the fact that no forms have stated that I must use a passport as a form of identification AND the Bank of Hawaii has had the completed form and identification since XXXX XXXX, XXXX or more than 2.5 months! XXXX XXXX, XXXX ; I had my son call the Bank of Hawaii and leave a message for the contact person to return the call and discuss the matter but no calls are received and instead receive yet another email that ignores my wishes as made clear in the XXXX XXXX, XXXX Bank of Hawaii form.
05/04/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96797
Web
On XXXX two ( 2 ) unauthorized transactions were processed by XXXX XXXX XXXX totaling {$4000.00}. On XXXX I received an email from XXXX XXXX with a list of parts and costs. Upon the review of the email I called the merchant however they were closed. I replied with an email stating the purchases were unauthorized and that I would call the following day. On XXXX I spoke with XXXX XXXX, salesperson at XXXX XXXX to inquire about the use of my Bank of Hawaii XXXX card. She informed me that the card was not present at the purchase, however they have the person 's name who authorized the purchase. I informed her that the individual she mentioned was my ex-partner and that he is not on my account nor an authorized signatory. She informed me that I should call my ex to discuss the matter. After speaking with him I sent another email to Ms. XXXX informing her that she could move forward with the order and to provide me with the estimated labor costs. On XXXX XXXX XXXX called to inform me that the total cost of additional parts and labor would be about {$9600.00}. I thanked Ms. XXXX for her time and cancelled the order. I inquired about their process to reverse the charges and she informed me to provide a bank statement listing me as the sole owner of the account and a copy of the dispute with BOH. On XXXX I emailed/called BOH to file the dispute which I signed on XXXX at the BOH XXXX XXXX. On XXXX I receive a notice from BOH stating that they received notification that I cancelled the claim. On XXXX I spoke XXXX XXXX of the BOH dispute department that I did not cancel my dispute and if he could tell me who did. He was unable to answer that question and reassured me he would reinstate my claim. From XXXX until XXXX Ive called, emailed, messaged BOH on their mobile app, numerous times to follow up with my dispute. On XXXX while chatting with BOH online I discovered that my claim was denied. I immediately called XXXX XXXX and he informed me that it was Visas decision to deny my claim and that i had no other recourse available. I asked him how did they come to that conclusion and he informed me from the documents provided by XXXX XXXX. Not once did anyone from BOH call me to ask questions or ask for supporting documentation. I then requested a copy of all documents used and was informed by XXXX that they were mailed to my address on file. I informed him that as of that moment I have not received anything from BOH. I asked XXXX if he could email me their findings which he denied but offered to have them available to me at the XXXX XXXX of BOH. On XXXX, XXXX I was unsuccessful in getting those documents on my visits to the XXXX XXXX. On XXXX I met with XXXX, Accounts Specialist at my scheduled XXXX appointment and discussed the above. She also was unsuccessful in contacting the dispute team. She stated the shes just the messenger and couldnt provide me with direct contact info ( business telephone numbers and/or business email addresses. I asked to speak with the branch XXXX XXXX. XXXX and I discussed the events that lead us to this meeting. XXXX informed me that documents were being forwarded to her. Upon receipt of the documents XXXX provided me with a copy and I departed ( 2 ) hours later none the wiser. Upon review of those documents provided by XXXX XXXX, I informed BOH of the discrepancies and scheduled another appointment for XXXX on XXXX. Due to a conflict in my work schedule I was unable to make that appointment.
08/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • HI
  • 96815
Web
Today I logged into my account to check the status of my account like I do everyday. To my horror I see that my account is negative over {$54.00} when it should have at least {$6.00} after a scheduled $ XXXX deposit and several other deposits to cover multiple pending debits that weren't supposed to go through until today and tomorrow. Upon checking the transactions I see where the bank processed multiple debits in the evening of the XXXX just after my deposits were made on the XXXX, which is highly peculiar. Normally I don't see transactions start to post until sometime around midnight but these were posted several hours before and just after my deposits. A scheduled $ XXXX XXXX deposit to cover these charges that otherwise wouldn't have or shouldn't have posted until the XXXX ( today ) was posted to the account as scheduled after all of those debits were made against my account. They scheduled all debits before any deposits or credits which made the account negative long enough for their system to charge two {$30.00} NSF fees for the two debits that weren't covered by all of the cash deposits I made on the XXXX. This is absolutely not fair and disgusting. I am sickened by this. The two {$30.00} fees are for timing, no human interaction or involvement, for debits that were made to charge through to my account earlier than expected just before a posting deposit that was made to cover them came through. When I logged into my account yesterday evening the account was still positive which means that these were timed in a way that put them hours apart instead of on the same day. I wholeheartedly and absolutely disagree that I owe a bank {$60.00} for what is essentially a computer function timing issue with no work or involvement otherwise. I have a very tragic and stressful life and absolutely did not need this additional burden involving what is essentially my current primary account. If the fees were reversed it would bring the account positive $ XXXX and if they were not then it would unfortunately have to stay negative and would probably escalate to collections and add further damage where it is not due. Even worse there is another {$20.00} charge pending and I was about to deposit $ XXXX in addition to the $ XXXX that should already be in the account today to cover that charge for tomorrow or Thursday. Because the account is negative and I currently do not have enough to cover the negative balance that pending charge is going to result in yet another NSF FEE because the bank didn't want to work with me and fix the issue because they very clearly do not care. After this the account will be over {$100.00} negative and I definitely will not be able to recover it then. I deserve better than to be treated like this, especially when I am clearly trying more than my best to keep this from really getting out of hand! Do you not see that if you don't help me fix this issue now that we'll both be out of more because of how it escalates!?! The charge off balance will be well over {$100.00} plus that'll be irrecoverable and you'll have to have collections staff dedicate time harassing me with letters and calls a few months from now when this absolutely doesn't have to happen and could be fixed quickly now by reversing these 2 fees, especially since it is more than obvious that I was doing everything I could keep this from happening!!
03/29/2020 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96706
Web
On XX/XX/XXXX, I made a deposit to Bank of Hawaii at the XXXX branch in XXXX XXXX. I gave the teller the deposit slip with the total written {$3300.00} and the money in cash. The teller counted it in front of me using the machine. I then decided last minute to add more to my deposit. So I removed another stack of cash from my bank bag which was a total of {$1000.00}. I then crossed out {$3300.00} at the top and at the total, and initialed both section and rewrote {$4300.00}. When I got home, I looked at my deposit receipt and it only showed {$3300.00} as my deposit. Right away I called the bank and made them aware of the situation. I spoke to the supervisor on duty and was able to show me the surveillance camera. At that time, I pointed out to the supervisor that you could see me remove another stack of cash from my money bag. I asked to see my deposit slip as well and on it was the teller 's initial on my deposit slip, which technically means that the total balance was correct. She told me that the teller shouldn't had not initialed the slip if the total was incorrect and had apologized on her behalf. They told me that their registers all balanced accordingly and could not do anything else. I left the bank feeling really sick because I knew what I deposited and the money was my son 's graduation money that I was going to invest for him. I really didn't know what else to do until one of my friend had told me that I could file a dispute againstthe bank. I filed a complaint at the Bank of Hawaii website some time in XX/XX/XXXX. A manager name, XXXX had called me back on XX/XX/XXXX. He was aware of the complaint that I made. I told him everything that had happened again. He then told me that he was going to investigate. He then told me that the supervisor at that time no longer works there so he could not get any more info. He also said that they no longer have a copy of the video footage on that day. I asked them if they could give the previous supervisor to investigate further. Coupe days had passed and I no longer heard anything back from the manager. I called the bank the following week and then spoke to another person. Told him again of what had happened. I asked him if he was able to pull up the deposit slip for that day and was able to view it. I asked exactly what was written on the slip. He said he could see my original total crossed out at the top and bottom with my initials next to it, along with a new total above the crossed number written out as {$4300.00}. He also told me that he does not see the teller 's initial on the slip and a new total number was also written under my total amount which was rewritten as {$3300.00}. I asked why does it sound like my deposit slip was altered without me being aware? And he said " we are able to change things on the slip, but yes technically you are suppose to witness it changed ". So I told him that obviously that my deposit slip has been altered and there's nothing else that you guys could do?? And they said yes, sorry about that. As soon as I got off the phone, I felt like I had a slap on the face again! I was so upset because I felt like they didn't care at all. It would be fine with me if it was {$100.00}, but no, it was {$1000.00} of my son 's graduation money that they lost. With all the evidence that I got, I still didn't get anything out of it.
04/12/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • HI
  • 96744
Web Servicemember
XX/XX/XXXX sent registered letter to Bank of Hawaii regarding incorrect information on our credit report : XXXX. On XX/XX/XXXX, Bank of Hawaii knowingly provided false information to credit reporting agencies, stating that we owed {$3700.00} that was past due and under collection. This information is completely false, as Bank of Hawaii forgave XXXX XXXX of our outstanding balance and closed our account prior to providing this false information. XXXX. On XX/XX/XXXX, we accepted Bank of Hawaii offer to settle our account for less than the full amount, submitting payment of {$6200.00}, XXXX XXXX of the account balance of {$10000.00}, leaving a forgiven amount of {$4100.00}, XXXX XXXX XXXX. On XX/XX/XXXX, Bank of Hawaii acknowledged our payment of {$6200.00} and the forgiven amount of {$4100.00} in letter dated XX/XX/XXXX, by XXXX XXXX. XXXX. On XX/XX/XXXX, submitted dispute to XXXX, # XXXX, which was processed with the result Bank of Hawaii removing the false {$3700.00} past due information. XXXX. On XX/XX/XXXX, Bank of Hawaii submitted another false statement in correcting the original false statement of {$3700.00} past due. Bank of Hawaii states under status of our Bank of Hawaii account, " paid in settlement, {$9900.00} written off ''. This is not true and correct, the total amount of the account was {$10000.00}, we paid {$6200.00}, the true and correct amount written off is {$4100.00}. XXXX. On XX/XX/XXXX, we submitted dispute to XXXX and submitted dispute email to Bank of Hawaii regarding the incorrect information on our credit report, {$9900.00} written off. XXXX. XXXX reported under dispute # XXXX, that Bank of Hawaii will not correct the {$9900.00} written off, as they state it is correct. XXXX. We are submitting this complaint to correct false information provided by Bank of Hawaii on our credit report : " paid in settlement, {$9900.00} written off ''. The correct amount that was written off per Bank of Hawaii settlement offer is, {$4100.00}. XXXX. Additionally, we request an explanation from Bank of Hawaii as to why and how this information is being provided to credit reporting agencies that is negative and not true. Bank of Hawaii is a regulated bank, that daily provides accurate information to its customers and regulators, and if incorrect information should be provided, they will immediately correct and resolve. XXXX. We are recovering from bankruptcy and have made every effort to make good on our past debts by requesting dismissal of our bankruptcy so to begin to pay off our accounts for less than owed. We paid all our bills and obligations on time and were never late or overdue until our lives came crashing down with family, medical and loss of employment. Out of XXXX creditors, only Bank of Hawaii has undertaken this negative attack on our credit reports, providing false information and refusing to truthfully correct to what they know and have the information to support.
03/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • HI
  • 967XX
Web Older American
Aloha! My Bank is Bank of Hawaii. I noticed that there was a charge of XXXX cleared from checking acct on XX/XX/XXXX. Then there was another charge of XXXX cleared from checking acct on XX/XX/XXXX. I disputed these charges on XX/XX/2023. Sent them numerous emails. I then called Bank of Hawaii asking if there was a phone # connected to these charges. I accidentally deleted my call history but made several calls to the number that said, " the phone you are calling has a voicemail that hasn't been set up yet. '' I know through my experience with customer service employment that even if voice mail hasn't been set up, the owner can still see the number that called them. Because a lot of customers would call back asking who we were etc. My pleas to BOH was I did what they wanted me to do to contact the company that really was not known to me. I am XXXX years old and frail where I wouldn't be trying to do a fitness program with XXXX XXXX and XXXX. The Bank CSR up to the management level yesterday claimed that they couldn't do a provisional credit because it is still under investigation. I told them then release the money deposited that are not part of the dispute. They said sorry they couldn't do that. I continued to tell them why penalize me and hold my funds that has nothing to do with the bogus charges. They kept repeating the same thing balance minus this balance minus that. I got angry and said, " I miss those in management and teller who was old school who worked from the heart and not use the hat of management as a negative and would help than hurt. All I want is for someone to believe in my plea and expedite the return of these bogus charges that belongs to me and not whom ever this XXXX company is!!!! Thank you so much and God bless you! Account Activity Change Account XXXX XXXXXXXX XXXX, XXXX Account information {$120.00} Available balance Current balance : {$120.00} Last 60 Days All Recent Year To Date Last Year Search All transactions for the last 60 days Show scheduled transactions Date Number Description Amount Balance XX/XX/2023 FUNDS TRANSFER Gather to BOH for OD Miscellaneous XXXX XXXX XX/XX/2023 XXXX XXXX FEE REFUND/ BOGUS W/D XX/XX/2023 Miscellaneous XXXX XXXX XX/XX/2023 CUSTOMER DEPOSIT XXXXXXXX XXXX 2nd loan repayment Balance XXXX Miscellaneous XXXX XXXX XX/XX/2023 NSF ITEM PAID FEE OD FEE/BOGUS CHARGE DISPUTED XX/XX/2023 Miscellaneous XXXX XXXX XX/XX/2023 XXXX BOGUS W/D DISPUTED XX/XX/2023 Miscellaneous XXXX XXXX XX/XX/2023 XXXX BOGUS W/D DISPUTED XX/XX/2023 Miscellaneous XXXX XXXX XX/XX/2023 CUSTOMER DEPOSIT XXXX 1st loan repymt Balance XXXX Miscellaneous XXXX XXXX XX/XX/2023 CREDIT MEMO BOGUS CHARGE DISPUTE DONE Miscellaneous XXXX XXXX XX/XX/2023 CREDIT MEMO BOGUS CHARGE DISPUTE DONE Miscellaneous XXXX XXXX XX/XX/2023 XXXX XXXX PAYMENT XXXX CHARGE Miscellaneous XXXX XXXX XX/XX/2023 XXXX BOGUS CHARGE DISPUTED DONE XXXX XXXX XXXX XX/XX/2023 XXXX XXXX XXXX
11/01/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96815
Web
Date : Wednesday, XX/XX/XXXX. Amount : Service to withdraw large bills. Action : Discrimination/Harassment with service due to religious exemption from wearing mask. What happened : Let me start by saying, I have banked at Bank of Hawaii for years and have always appreciated their service. I think it's a great organization and it has helped me with several banking services throughout the years, which I am grateful for. However, I have a legal federal religious exemption from wearing a mask. On this day I was asked to leave the building when I tried to gain access to my bank account to withdraw large bills. Someone behind the counter called security. XXXX, an employee, appeared from behind the teller counter and asked me to put on a mask. I told him I had a legal federal exemption, I even provided paperwork. XXXX explained " store policy '' required that I wear a mask. I tried to explain Law supersedes store policy. XXXX said " I know '' but preceded to request I wait outside. XXXX took my ID, withdrawal slip, and asked me for my bank account information just outside of the front entrance. After I gave him the information ( again we were outside ) he asked me back inside so I could sign the withdrawal slip. XXXX took my withdrawal paperwork along with my ID to retrieve the money. I waited at the back wall, until the manager, XXXX ( I believe ), walked over from her desk, insisted I wait outside, and escorted me out the door. XXXX and his manager, XXXX, came outside with an envelope holding the amount of cash I requested to withdraw, over {$1000.00} in large bills. XXXX asked me if I wanted to count the money there, at the front door of the bank, or in my car, and she had very angry and aggressive tone. Either option is not an acceptable safe and secure place where I want to expose the money I had just withdrawn. The parking lot had other people, not to mention we were standing at the front door where people walk in and out to access the bank. I told them I'd prefer to count the money inside the bank. XXXX was visibly cross and her tone was angry. I explained I did not want to fight, I even held up my hands in surrendor. I explained, again, I have a legal federal exemption. XXXX angrily said that my exemption did not work at the bank. When I reminded her the bank is a public place of business, XXXX rolled her eyes and ultimately allowed me back into the building where the money could be counted in private, safe, and secure place. As the bank is governed by the Federal Reserve, I imagine they must abide by federal laws. US Federal Law Title II, Code 42- 2000 ( a ) which states individuals have free and equal access to all facilities and services in business establishments, regardless of store policies. Furthermore, denying my service or requiring me to be served outside or be limited to home delivery is a violation of Title II, III and VII of the U.S. Civil Rights Act of 1964.
01/23/2017 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • HI
  • 967XX
Web
Beginning in XXXX of XXXX, I had an invoice show up on my pay pal account that got paid without me hitting the " pay tab. '' My bank, Bank of Hawaii, accepted the invoice, even though I did not have the money in the bank, because I was not aware of the invoice. Bank of Hawaii charged me an overdraft fee of XXXX dollars and kept charging me overdraft fees every week that I was overdrawn. I was stunned when I realized I had to pay over a XXXX dollars in overdraft fees from my social security check at the beginning of the following month. I called Bank of Hawaii and told them I did not sign an overdraft protection option and please not to pay for anything being charged on my bank account if there was not enough money in it. I told them I was wary of another unauthorized invoice entering my account. I explained that I had gone on free book promotion sites to promote my new book and one site had sent XXXX an invoice. I talked to XXXX. She checked my account and said I indeed had not signed an option for overdraft protection and it would not happen again.She was polite and helpful, so I let the matter drop.. . Come XXXX, it happened again.I got the same invoice from the same company that XXXX paid. It seems like the company was trying to make their invoice look like an automatic monthly withdrawal.. When I called the Bank of Hawaii and protested,, a supervisor told me the bank needed proof that I won the dispute I filed with XXXX before they would reverse my charges. The supervisor then told me I was overdrawn XXXX dollars and change, and to pay it before Thursday or the bank would charge me again for having an overdraft. I got to the bank and covered my overdraft charges on Weds. However, I got a notice from the bank a few weeks later that my overdraft fee had been XXXX dollars and change, and I was being charged overdraft fees again. This is three months in a row that I am being charged fees that I have to pay with my social security income for the invoice I tried to warn the bank about. Currently, I am in an overdraft status and the bank is charging me every week for being overdrawn. I took my Bank of Hawaii card off XXXX and changed all my settings. I have n't had any unwelcome invoices show up since doing that. Here is my complaint : It should not matter when my XXXX dispute ends. A dispute can take awhile. The fact is, I did not sign up for overdraft protection with my bank and I believe Bank of Hawaii 's fees are in excess and based on a false premise. I would like all my overdraft fees that started with the invoice from XXXX in XXXX XXXX and continued through XXXX XXXX, to be reversed. If the bank will not reverse my charges from XXXX XXXX XXXX, I am asking for a full review of their overdraft fees on my account from the time I opened it. Thank you, I am seeking a reversal of all
03/14/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem making or receiving payments
  • CA
  • 94103
Web Servicemember
PROBLEM : Received 2 late payments charges of {$25.00} each ( one in XX/XX/XXXX and the other in XX/XX/XXXX ) from the same Payee. DETAILS : Recurring payment to the Payee were designated for BOH to send the payment on the XXXX of each month. Both payments were received after the due date of the XXXX of the month ISSUE : Unlike every major banking institution I've used, Bank of Hawaii Bill Pay " service '' does not provide a deliver by date field on their bill pay platform. BOH tasks their customers with calculating the correct date for BOH to send the the payment. The documents required for each customer to accurately determine the correct send by date are as follows : - A published list of all observed Bank holidays that specifically affect the bill payment process ( none can be found on their website ) - A comprehensive list of the policies of their bill process ( for instance, when a recurring payment send by date falls on a holiday or weekend, BOH, unlike all other banking institutions I've used, inexplicably sends the payment the day FOLLOWING the weekend or holiday instead of the day preceding ). This is nowhere to be found as well. This also requires that BOH provide continuous and timely notifications to their Bill Pay customers as any changes to the policies, holidays observed, etc. will require BOH Bill Pay customers to recalibrate ALL future recurring payments to ensure they have provided BOH with the right date. There is no indication on the bill pay platform as to when BOH confirms a particular payment will be received. Instead, BOH provides this apparently incorrect guidance on their website https : //www.boh.com/online-mobile/ebankoh : " **Payment must be scheduled at least five business days in advance of due date, not including grace periods. '' BOH does NOT go on to define what a " grace period '' is. STEPS I '' VE TAKEN TO ADDRESS THE LATE FEES : XX/XX/XXXX I sent an email to BOH Customer Service outlining the above and requested they credit the late fees back. Since that date I've received responses that simply tell me to plan in advance for payments and a refusal to to credit me for those late fees. SUMMARY : My stance is that BOH is placing an enormous and unnecessary burden on their customers to calculate the send by date for Bill Pay without providing the necessary documentation to accurately calculate the date. BOH should be frontloading all their policies and requirements into the logic of their Bill Pay platform and calculating the send by date themselves.
01/27/2017 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • HI
  • 96816
Web
I opened an account, on XX/XX/XXXX. There were checks ordered, for the account. I should have been billed, for the product, in the first few days, like, by XX/XX/XXXX. The company creating the checks, did n't bill me until XX/XX/XXXX. They did so by check. I never wrote a check. Also, apparently, they have the practice of waiting to bill the customer, until they have produced the checks ( which I claim, is a faulty billing process ). That 's XXXX XXXX. The bank is Bank of Hawaii. The bank charged me XXXX, for the first bounced check, a billing I did n't receive, until 14 days after ordering ; which, itself, is not good practice ; I expect to be billed, when I received the order. I never received any billing statement, or notice of actual cost of the check book, because the account-opening portion of the application ( boh application, ipad ) never stated how much I owed. The XXXX XXXX company, bounced XXXX check, for {$13.00}, three times, in the account. They only did that, I assume, because of some protected relationship with Bank of Hawaii. I assume, that an ordinary organization, can not thrice bounce, XXXX check, in an account. So. That leads to the question, why the long billing cycle, instead of a timely one. So. The thrice bounced checks are the fault of the Bank of Hawaii, because of permissions, granted by them, to XXXX of their contracted affiliates. So. I 'm willing to pay XXXX fee of {$26.00}, but not XXXX. The manager comes back with - via the car sales teller, apparently - that he 's willing to remove XXXX overdraft fee, ( so its ok, for a company to double bounce unwritten checks, instead of cancelling an unpaid-for order ). In addition, there were {$10.00} per week XXXX balance fees. I get paid once per month, on the first. At the time of XX/XX/XXXX, I was willing to pay {$26.00}, only. But the charge at that time was like {$90.00}. I had my ipad stolen, at the same time, and my debit cards were stolen. I was unable to access my bank account, at the time, to sort out the charges. I would have paid the {$26.00}, but not the {$90.00}. I am requesting to pay nothing more, than the ( XXXX ) bounced check fee, ( ~? ) {$13.00}, for the cost of the checks, and any XXXX $ balance fees that happened, before XX/XX/XXXX. In other words. The additional XXXX overdraft fees, are the fault of Bank of Hawaii, and were not authorized by me ; and, I deserve time, to be able to talk about it. Thank you.
03/14/2023 Yes
  • Debt collection
  • Auto debt
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • HI
  • 96817
Web
To whom it may concern, UNFAIR, ABUSIVE AND DECEPTIVE to say the least. As a single father of 5 children, I was impacted drastically with XXXX. I lost my job and also my home. This called me to fall behind on all my obligations. Unfortunately, on XX/XX/XXXX My auto loan was assigned for repossession with Bank of Hawaii. I found the strength to not only find a 3rd job to supplement income and get back on my feet. I would not give up. On XX/XX/XXXX I was able to cure the amount quoted to me on XX/XX/XXXX that would cure the delinquent amount, late fees and repossession fees. As soon as I was able to make payment to Bank of Hawaii, I contacted to collection department and spoke with the supervisor by the name of XXXX, he assured me that everything was taken care of. On XX/XX/XXXX, My truck was repossessed. I called Bank of Hawaii, and they stated it was repossessed in error. Whomever was supposed to cancel the order failed to do so. They said I needed to go down to the tow yard to pick up my vehicle with no cost and they would also assist me with reimbursing the repo fee along with giving me one month payment free due to this error that could have been prevented. I explained to them I missed a day 's work and also my children missed their doctors ' appointments. They promised to make things right and get back to me on XX/XX/XXXX at XXXX. I received a call on XX/XX/XXXX from XXXX ( Collections Supervisor/Manager from XXXX ) and was told as a slap in the face- They will not help me other than giving me back {$300.00} worth of fees because the reason he didn't need to cancel the repossession was because there was a {$26.00} fee that I did not cure. I asked why wasn't this told to me when they quoted me a payoff as of XX/XX/XXXX. How can they go from explaining to me it was my error to telling me " TO BAD ''. From admitting error to back pedaling to save themselves from litigation fees. This is unfair to say the least. I am being bullied by this cooperation. Who stands up for us. I am a single father of 5 trying to make it in this life even with the post-covid struggles. How can they be called " Bank of Hawaii '' when their actions do otherwise. CFPB stands up for the consumer and ensure/enforces creditors to do right by the consumers. XXXX at Bank of Hawaii should take accountability for his teams ' actions and also be held accountable for a despicable mistake. Please help.
07/11/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • AZ
  • 857XX
Web Older American
Dear CFPB, Reference ( ALLEGED ) Judgement # XXXX XXXX I owned a vacation rental property in the state of Hawaii, Island of XXXX of which Bank of Hawaii foreclosed and sold at the courthouse steps 3 years ago of which was represented to me as payment in full. To my surprise, the bank is now threatening to collect an " ALLEGED '' Deficiency Judgement -- - 4 years later in the amount of {$310000.00} I WAS NEVER CONTACTED BY BANK OF HAWAII AFTER THE FORECLOSED SALE! I request the CFPB to investigate this matter as I have NO record of any past " LEGAL Advance Notifications '' from the bank, inclusive, of a full accounting of how the foreclosed sales overages were legally applied at the time of foreclosure. Further, I request proof/verification if the bank was ever reimbursed for any perceived losses via ( LOAN LOSS RESERVE FUND )??? I request the Bank Of Hawaii to forward to me ALL appraisals that were by law ( LEGALLY ) required prior to the foreclosed sale to ensure proper credit back to the debtor was not an issue. With Regard to the ALLEGED Deficiency amount of {$310000.00}, please disclose exactly how the Bank intends to apply this amount???? Please provide a full accounting of the intended applications. I request CFPB to ask Bank Of Hawaii to disclose the Name of the Banks FULL TIME in House Fully Compliant Attorney, inclusive, of the attorneys " up to date licensing & certifications ''. Additionally, was the Banks Loan Officer fully compliant at the time of issuance of the original mortgage committal. Please provide me with a copy of the Original Loan Commitment To Fund. Please disclose who the Banks Full Time Compliance Officer Is and if the banks compliance officer is fully up to date on ALL current licences & certifications?? Please issue the ( Original Mortgage Document ), inclusive, of ALL Proper Disclosures. Lastly, please disclose as to whether the Bank had any advance knowledge of any potential ( CONFLICTS OF INTEREST ) with regard to the buyer of my property at the time of the foreclosure??? Please respond ASAP to this -- - ongoing process. Thank You.
06/15/2017 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • GU
  • XXXXX
Web Servicemember
As a result of a XXXX injury ; I am unfortunately faced with financial hardship which encompassed having difficulty in paying for my daily necessities, medical bills and various other financial obligations. This hardship came unexpectedly and even with the use of my wife 's income and the financial assistance of family members ; I simply ca n't make ends meet. After seeking medical treatment on XXXX from several doctors ; I was diagnosed with XXXX XXXX XXXX. Unfortunately, the XXXX needed was not available on XXXX I had no option but to seek medical treatment in the XXXX. I was seen at XXXX XXXX XXXX XXXX XXXX in XXXX XXXX.

There I underwent numerous evaluations that included the following : XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX and an XXXX XXXX. ( The medical receipts have been included with this packet ). I was XXXX during the preparation as well as after the XXXX for several days. From there ; I was given clearance to be discharged and allowed to return to the hotel. I was however ; prohibited from leaving the country for an additional week due to possible XXXX. Upon returning to XXXX, I presented the XXXX XXXX XXXX the doctors approval to return to work.

As of XXXX 2017, I have returned to the job however ; my salary was reduced significantly.

Due to the situation I fell behind 7 monthly payments ( {$12000.00} ). Since my reemployment I have been making regular monthly payments ( {$1800.00} ). Bank of Hawaii 's resolution was to lower the monthly payments for a period of 3 months and at the end of the 3 month period ; I had to pay in full for the entire 7 months owed in order to avoid foreclosure on my home. They also offered a second option of paying double each month to catch up with the payments. I have informed them that this was an impossible task as I do not have the required funds.

I would greatly appreciate any and all assistance or guidance you have to offer that would assist me in keeping my home.

07/31/2015 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Other transaction issues
  • HI
  • 96732
Web
I needed to send money to my boyfriend who is currently in XXXX. He has to pay some fees to the XXXX government. But my boyfriend has no bank account in XXXX to receive my wire transfer. He ca n't open one because of lack of requirements being a foreigner there. So he asked help from a friend. This friend gave him a name and details of his friend in XXXX, XXXX who will receive the wire transfer money from me. Once the beneficiary receives the money, he will call my boyfriend 's friend to confirm that he receive the money, only then will my boyfriend 's friend will deliver the money in XXXX to my boyfriend. That was the arrangement when I asked my boyfriend on how could he get the money. So on XXXX, I sent a wire transfer in the amount of {$12000.00} to XXXX XXXX to his XXXX Bank account in XXXX. But after an hour or two, I received an email from my boyfriend 's friend for me to cancel the wire transfer. So I called my bank to cancel the transaction but the bank said it was already debited from my account and was already sent to XXXX Bank. So my bank called XXXX Bank to request for a call back funds. XXXX Bank confirmed that the {$12000.00} that I sent was credited to XXXX XXXX 's XXXX Bank account. But because XXXX Bank can not get hold of XXXX XXXX, XXXX Bank closed his account so that he could n't withdraw the money. XXXX persons from XXXX Bank called me and verified if I was the sender by asking questions regarding the wire transfer and I answered them all. Every time I made a follow up, my bank said they have not received a response from XXXX Bank. I was too worried because my boyfriend needed the money. So on XX/XX/XXXX, I sent a letter to XXXX Bank to please send me back the money. But XXXX Bank did not reply. Again on XX/XX/XXXX, I sent a follow up letter but still no reply. Please help me recover my {$12000.00}. I just borrowed that money from a close friend. Hope you can help me.
09/08/2020 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Struggling to pay mortgage
  • HI
  • 967XX
Web Servicemember
Re : Civil No. XXXX ( Circuit Court ) ; CAAP No. XXXX ( Hawaii Intermediate Court of Appeals ; and XXXX ( Hawaii Supreme Court ) Dear Sirs : I am a pro se litigant and am writing to complain and request your investigation and intervention concerning Bank of Hawaii 's ( BOH ) use and enforcement of a Mortgage/Deed form which violates federal and State of Hawaii law, particularly under the " unfair and deceptive '' trade practice laws. My case is currently on appeal before the Hawaii Intermediate Court of Appeal in CAAP No. XXXX. Currently, I have a motion asking the circuit court to declare the Mortgage terms to be illegal, unconscionable, and the Mortgage void. ( ( A hearing is scheduled for tomorrow morning, but maybe continued because of the COVID 19 pandemic. ) I am also seeking a preliminary injunction to enjoin the continued enforcement of the BOH Mortgage terms and provisions. I am forwarding with this complaint a copy of my opening brief which addresses, in part, the legitimacy of the Mortgage and different versions of the Mortgage. Although the overarching theme of my case concerns the validity of the Mortgage form document and the efforts of BOH and its agents to conceal it from public and judicial scrutiny, there also exists credible evidence of fraud by BOH employees and/or its counsels. Earlier this year, I wrote to the Federal Bureau of Investigation concerning my case, but have yet to be contacted by any FBI officials. Because this Mortgage form has the potential of affecting hundreds if not thousands of Hawaii residents, I felt it incumbent that federal officials also be alerted and advised. I can be contacted via the above-referenced telephone number and email. Thanking you in advance for your prompt consideration of my request, I am, Very truly yours, cc : File
05/04/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • HI
  • 96825
Web
I have twice gave bank of Hawaii checking chances by opening an account with them, the first time, they change their policy midway and start charging me a fee for paper statement. Yes, this bank actually charge for paper statement at that time after initially offer the term of not paper statement charge. The second time, this bank initiate a check ordering transaction on my account when I would never order check if it costs me money, not to mention I believe this bank may have advertised free checking and free debit card. Then it reverse the transaction saying I did not pay for the check order I did not make when in fact, I have not put money into this account because I did not trust this bank yet after what it did last time, and then after fail to charge me a fraudulent transaction, this bank charged me an overdraft fee. This is absolutely abysmal and unacceptable banking practice. This is not to mention I believe this bank has illegally monitored and hacked customer 's account, then make a ridiculous claim that the customer working for them as a mean to justified this absolutely criminal behavior while trying to commit identity theft. this bank was involved in a class action lawsuit just a few years ago in which the bank did the very same thing of overdraft charges, and now it is doing it again to customers. Never used this bank if you don't want to waste your time. because now I am going to have to waste my time sorting out this problem which I am not getting paid to deal with as a customers, all I want was a normal bank that keeps its promises to customers and trustworthy that does not try to rob, steal, or fraudulently charge customer and this bank is not one of them. It is sad given there are only a few large banks in Hawaii locally and one of them is this bad.
03/02/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • HI
  • 96740
Web
I paid off my mortgage loan with Bank of Hawaii on XX/XX/2022. As of XX/XX/2022, XXXX : 1 ) NOT received written confirmation that the loan has been paid off, 2 ) NOT received the balance in my escrow account, and 3 ) NOT received a refund for an apparent overpayment of interest on the mortgage loan. Bank of Hawai has had use of my money- with no interest or other compensation to me- for 25 days now. I called BOH on Tuesday, XX/XX/2022 and asked about the money we are owed. Their attitude was pretty cavalier to say the least, saying it usually takes " several weeks '' for these kinds of refunds to be made. If that is indeed the case, then BOH is unfairly taking advantage of its customers and your agency and other relevant agencies need to investigate. On XX/XX/2022, we received the funds that Bank of Hawaii owed to us. However, as part of this complaint, please consider the following additional information : On XX/XX/2022 we received a refund of the funds in our escrow account in the amount of {$2400.00}. Bank XXXXf Hawaiis cover letter was dated XX/XX/XXXX 6 days earlier than the date we received it. Bank of Hawaiis check was dated XX/XX/2022. However, the loan associated with the escrow account was paid off on XX/XX/2022. Bank of Hawaii had the free use of almost {$2500.00} of our money for 27 days. Also on XX/XX/2022, we received a refund of the overpayment on the payoff of our loan in the amount of {$140.00}. Bank of Hawaiis cover letter for this check was dated XX/XX/2022 (!! ) Bank of Hawaiis check was dated XX/XX/2022 20 days after the date on the cover letter. As noted above the loan was paid off on XX/XX/2022. Bank of Hawaii had the free use of almost ( an additional ) {$150.00} of our money for 27 days. This practice harms all consumers.
08/06/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • HI
  • 967XX
Web
I have had a HELOC with Bank of Hawaii since XXXX of 2019 and they wont send neither my mortgage statements nor my end of the year mortgage interest statements for tax purposes. Its been almost 4 years of phone calls to their listed numbers and several in person visits to the XXXX and XXXX bank branches requesting my statements with no results so far I even switched delivery address at their request even though I get all of my mail to the previously provided po box with no issues. I even get Bank of Hawaii mail offers to enroll in Hospital Insurance and Change of Address notifications. I am attaching photos of the above mentioned documents to prove that Bank of Hawaii has the correct address. It makes no sense to me that they wont send me my HELOC statements but they send me other correspondence. I strongly believe Bank of Hawaii is not following Federal regulations regarding mortgage lending and its incurring in unfair lending practices that affect me as a consumer. In case you need to know, the last person I spoke to over the phone is XXXX XXXX and hes a supervisor for Bank of Hawaii. He told me to contact him at XXXX if I didnt get my statements in the mail by XX/XX/XXXX which I tried to do but the number he gave me is not a Bank of Hawaii number. Be advised that the account number given in the next step is my Bank of Hawaii checking account number since Bank of Hawaii wont provide me with any documentation related to my HELOC, I apologize for the inconvenience. Please help me with the above mentioned issue since Bank of Hawaii keeps giving me the runaround. Imagine that I dont even have any paperwork to provide proof that I have been fulfilling my part of the contract. I dont even have my HELOC number, payment history, remaining balance, etc.
12/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • MP
  • XXXXX
Web
On XX/XX/2021, my mother died. That same day, I called Bank of Hawaii to attempt to close the account I jointly had with my mother, Acct # XXXX. The phone representative told me that if I don't want to visit a bank branch, I'll need to mail a copy of the death certificate along with a request for account closing. As instructed, I mailed in a copy of the death certificate, along with a request to close the account. On XX/XX/XXXX, I received an email from XXXX XXXX at XXXX, telling me I need to personally bring the original death certificate to the branch in order to close the account. On XX/XX/XXXX, I brought the original death certificate to the XXXX branch, requesting to close the account. XXXX XXXX told me that she " can not do anything '' because the death certificate is lacking a doctor 's signature. The certificate is signed at the bottom right by the registrar of the XXXX death registry, but XXXX XXXX insists that it needs to be signed by a doctor. This is an original death certificate, the only one I received from XXXX XXXX XXXX, and the one I've been using for dealing with government agencies and many offices. XXXX XXXX is the first person to not accept the death certificate. I am attaching a photo of this death certificate. I am simply trying to close an account. It seems unreasonable not to accept an original death certificate for this purpose. Additionally, I am unsatisfied with the need to visit crowded XXXX branches in person during a pandeic when other banks allow account servicing by mail.
01/15/2021 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Struggling to pay your loan
  • HI
  • 96761
Web
I have contacted Bank of Hawaii to defer payments for my Covid loan. I initially contacted them in XXXX, but was told I had to call back after my first payment was made. I contacted Bank of Hawaii XX/XX/XXXX to defer the loan. The agent told me I could choose to defer two months : XXXX or XXXX. I chose XXXX, he said ok, and called me back XX/XX/XXXX to confirm my choice. I confirmed XXXX due to my financial difficulties due the Covid shutdowns locally and nationally. Today, XX/XX/XXXX, a Bank of Hawaii Collections agent called me to confirm the paperwork for the deferral. In the paperwork, I am being charged a {$15.00} interest and late fee charge for my XXXX payment. I had paid my full minimum payment due for XXXX with the loan payment on XX/XX/XXXX. This payment was automatically deducted from my checking account. The bank reversed this payment XX/XX/XXXX, then charged a late fee and interest payment, referring my account to their collections department. When I refuted the late and interest payment with the Bank of Hawaii agent, she told me that this was all in the loan terms and I had agreed to it. I told her I had not seen the loan terms or agreed to the late payment. I am still being charged and have only four days over a three day weekend, receipt due XX/XX/XXXX ( a bank holiday ) for them to receive this paperwork and payment, which must be mailed, otherwise the deferral is void. This kind of thing needs to be stopped, especially when they are the ones handling covid funding granting.
12/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92620
Web Older American
On XXXX my brother passed away. I notified the the Bank of Hawaii on XX/XX/XXXX of his passing. on XX/XX/XXXX his XXXX went into his Personal Account and withdrew {$72000.00} out of his Personal account thru Online Banking and put it into there Joint account. On XX/XX/XXXX I notified the Bank Of Hawaii that my worst nightmare just occurred someone needed to call me. I explained to the Bank that she had no right to withdraw any moneys out of the account as she wasn't on the Signature Card or had XXXX XXXX XXXX or was a XXXX of the Estate. I couldn't understand why they would allow this to occur. The Bank finally did a inquiry into where the money was withdraw from and show it to be from their Home in which she transferred the money for His Personal Account to their Joint Account and them onto her Personal Account. at that time the Bank asked me on XX/XX/XXXX to have a Affidavit for Collection of Personal Property of the Decedent signed and Notarized with i did the next morning and e-mailed them a copy of the Documents and also put the hard copy in the mail to them in which they received the hard copies XX/XX/XXXX. The Bank said the following Due to XXXX presentment of an original and valid Affidavit for Collection of Personal Property of the Decedent, we have no further ability to deduct or retain funds. How can a Bank allow someone who has no rights, No Signature Card on File, Not the XXXX of the Estate or the XXXX XXXX XXXX withdraw money out of the Person that Passed away.
12/23/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • HI
  • 96706
Web
I was never properly informed of any liens or judgement until XXXX/XXXX/XXXX. I filed bankruptcy in XXXX with knowledge that all debts were XXXX. As of XXXX/XXXX/XXXX XXXX XXXX I received a call as well as an email directly from Bank Of Hawaii ( lienor ) asking for payment and they are not willing to settle. Bank Of Hawaii collection department representative XXXX XXXX emailed me judgement papers to show me a break down of the initial payoff, as, well as, made me aware that interest and per diem will be charged continuously until debt is satisfied. XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX sent a payoff request thru email. After speaking to our attorney I was made aware that all debts should have been discharged and it is in violation for the debtor to request payment. I am aware that a motion can be filed to resolve this matter. I will take legal actions if necessary. Prior to discovering this situation I was never made aware of this debt. Had I been properly made aware in XXXX, I would have attempted to take care of this matter. I was never properly informed, I had no knowledge of a per diem fee, as well as, interested being added daily since XXXX till current. This matter was brought to my attention thru Escrow. After cleaning up my credit and trying to make an attempt to purchase my first home for my family of XXXX, this situation has stolen my opportunity to move forward in providing a stable home for my family. Please advise.
06/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96819
Web
On the XXXX of XXXX, a companion of mine executed a deposit of {$40000.00} into my Bank of Hawaii account. The aforementioned sum was diligently tallied multiple times, verifying a total of {$40000.00}. This transaction was carried out at the bank where the cashier also confirmed the total amount to be {$40000.00} after conducting several counts. My associate was then duly issued a receipt for the deposit, again stating the amount of {$40000.00}. However, a startling discrepancy arose three days following the transaction. The bank reached out, claiming an error had occurred and the deposit made by my friend amounted to only {$35000.00}, despite the earlier meticulous counts. The bank initially proposed a discussion with me concerning this matter but proceeded to deduct {$5000.00} from my account prematurely. The situation deteriorated when the bank denied access to an additional {$5000.00} from the original deposit of {$40000.00}. Consequently, this decision by the bank essentially signifies an unauthorized deduction of {$5000.00} from my balance, even though the bank 's own cashier had confirmed the deposit of {$40000.00} after multiple counts and the deposit slip provided corroborates this. Furthermore, the bank 's refusal to grant access to another {$5000.00} implies a total unauthorized deduction of {$10000.00} from my account. This action has transpired notwithstanding the explicit evidence of the original deposit.
01/21/2017 Yes
  • Consumer Loan
  • Vehicle loan
  • Managing the loan or lease
  • HI
  • 96826
Web
I applied for a car loan with Bank of Hawaii in XX/XX/2016. I decide to check my credit report to see if the loan was reported to the credit bureaus ( building my credit ). Upon me checking I notice the amount reported was different than the amount I signed my contract for. So I got on the phone to contact someone from Bank of Hawaii to see why my balance was different from what was agreed to in my loan contract. As soon as I started explaining I was told this always happens and I just need to file a dispute with the credit bureau. After filing a dispute with XXXX the amount adjusted was still wrong as reported by Bank of Hawaii and higher even with my payment I had submitted. I called BOH again to see if I can get a breakdown of my payments sent to me up to final payment and was told no. So I decide to file another dispute to see if I can get the balance reported corrected via XXXX. Again the amount reported came back wrong and my credit score took a dip down on both reports. Last week Bank of Hawaii finally reported the correct amount to both credit bureau that was on the contract I signed. But this time when they reported it, my payments made were not reported and my credit score took another dip down. I call Bank of Hawaii today to see if we can get this fixed where its shows what I received via my loan statement as up to date. And again I was told that I will need to file a dispute via the credit bureaus.
03/14/2023 Yes
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Unable to receive car title or other problem after the loan is paid off
  • HI
  • 967XX
Web
Paid off an auto loan on the XXXX of XXXX due to finding a buyer for my vehicle on the same day. Bank of Hawaii took a very long time sending the title. They did not send it until the XXXX or XXXX of XXXX. As of today XX/XX/2023 I have still not received the title. Bank of Hawaii representatives were not able to help me or send the original because they claimed that the title of the vehicle already has been sent. I had to figure out on my own that the original title may have been lost in the mail. No options have been given to me other than finding out once again on my own that a 'Lein release letter ' was the last option. This bank was incapable of helping me on that either! Days turned into weeks, and weeks turned into months. Just completely ridiculous for something that is simple. Meanwhile I ( The seller ) and the buyer are subjected to DMV fines in the hundreds due to neglect from this bank. I WILL be suing this Bank on the side! How is it that a financial institution is so quick and effective to bill and charge their customers but when it comes to things like this they are either very slow or they come up with multiple excuses and processing times .... Not professional and there is no answer that they can give that would make it right, It would probably be another run around.
07/25/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • AZ
  • 85202
Web Servicemember
Bank Of Hawaii // This financial institution submitted my automatic payment application 2 months after I originally handed it in. Costing me a 30 & 60 day late payment demolishing my credit. I had called them and asked why I was getting serious delinquency calls and they openly admitted over the phone that we accidentally submitted you automatic payment paperwork late. I returned from XXXX that XXXX and handed them a {$5000.00} check to subdue any late fees. Then 30 days later I got another call saying youre late.again. I hashed out the same conversation with the person in charge of my account. She told me we didnt process the check for 10 days due to your automatic payment paperwork. Thats the biggest hit my credit has ever taken. That company ruined my credit score and they should take responsibility for it. In accordance with the Fair Credit Reporting Act this creditor has violated my Rights! Under Act 15 U.S.C. 1681 section 602 says " I have the right to Privacy '' 15 U.S.C 1681 section 604 A section 2 " It also states a consumer reporting agency can not refurnish an account without my written instructions '' Under 15 U.S.C 1666B " A creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose ''.
12/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • HI
  • 96815
Web
I don't know how to start this other than by saying that I am extremely sickened by it and that I am having to do this process because of what has happened facilitating overdraft on my checking account. I will say that this was not due to bank error, but something going wrong elsewhere. I was on my phone managing notes when a notification about an email notice received from BOH alerting me that my balance dipped below a certain threshold or was negative. Upon logging into my account immediately to see what happened and confirm the validity of the error I saw, to my extreme dismay, that my account was in the negative almost {$70.00} because of an unexpected {$40.00} annual membership fee. I had calendar notices set for this for that I've been using the past few years to avoid this exact situation. Something XXXX those alerts and alarms and I did not receive them to make sure that I had the funds in the account. I am so disgusted that I have to bother you about this to seek reversal of the {$30.00} NSF fee because I absolutely can not afford to pay the fee. I am going to try to pay the {$40.00} balance as soon as I can to mitigate the situation, but I absolutely can not afford anymore expenses and fees at all at this time and ask that you reverse the fee.
05/21/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 92084
Web
-XX/XX/XXXX : I paid the remaining balance IN FULL via my online Bank of Hawaii portal in the amount of {$140.00} ( the entire balance as stated on their website - SEE ATTACHED DOCUMENT SHOWING BALANCE OWED, AND PAYMENTS MADE ). XX/XX/XXXX I was made aware of a missed payment only because I logged into the site to request that the account be closed. I called BOH to understand what was late and why I had a balance on the account when I already paid it in full. They were unable to answer my questions and told me that someone would call me back. After not hearing back I called back in and spoke to XXXX who told me she saw the notes from my last call and would get back to me with answers on why there was a {$6.00} balance and then a {$7.00} balance after I had paid the balance in full. I spoke to XXXX again on XXXX and was informed that interest had been charged on the account along with a late fee and that these fees weren't visible when I paid the published balance on the BOH website in XXXX. I agreed to pay the late fee and balance in full on XXXX with the understanding that the late payment report would be deleted from by credit report. Nothing was done by BOH after this call and the late is still on my credit report.
07/05/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MP
  • XXXXX
Web
I have a checking account with Bank of Hawaii in XXXX. Currently the checking account is a $ XXXX/month " XXXX XXXX XXXX XXXX '' account, their highest-level account. On XX/XX/XXXX, I sent Bank of Hawaii an online message asking to change the account to " Convenience Checking, '' their free checking account type. They answered and told me to send them a signed and dated hardcopy letter. I sent the letter on XX/XX/XXXX. On XX/XX/XXXX, I received a call from Bank of Hawaii, telling me that the only way to change the account type is to visit the branch in person. They said they can not change account types without an in-person visit to the branch. There is only one Bank of Hawaii branch in XXXX, the hours are very limited, and the waiting area is the outdoor parking lot. The last time I tried standing in that line, I gave up and went home after one hour standing in the hot sun. It seems unreasonable that I can't make a simple change to my account by phone, internet, or mailing a letter. Every other bank I've ever dealt with would make this a simple process. I just want my account changed to " Convenience Checking '' without needing to stand in an hours-long line.
06/17/2020 Yes
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Problem with paying off the loan
  • HI
  • 96815
Web
I paid the balance of this auto loan to {$0.00} on XX/XX/2020 using the Bank of Hawaii website by transferring {$10000.00} from my checking account to the loan account. The loan account now reflects a {$0.00} balance. Today ( XX/XX/2020 ), I called the Bank of Hawaii loan servicing department to clarify next steps on obtaining lien release, and they informed me that there is an interest balance due of {$5.00}. This is curious because the website is reporting a balance of {$0.00}. There is likely an error here with the Bank of Hawaii website that needs to be fixed. I am unable to pay this amount ( {$5.00} ) that Bank of Hawaii claims is due using the Bank of Hawaii website via transfer from my checking account, as I receive an obscure error message. Telephone customer service is unable to assist. I have been instructed to visit a Bank of Hawaii physical branch office for assistance. Due to the COVID-19 situation, I do not want to visit a physical Bank of Hawaii branch office and should not be required to do so. Now I am in a situation where this bank is putting my physical health in jeopardy because of their misleading, outdated, and error-ridden website.
05/25/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • HI
  • 96813
Web
XX/XX/2018 checked my online account making sure no auto payments went through called customer service to confirm what Ive seen on my end she sees on her end. My account in positive. I didnt want any surprises. It was XXXX in Hawaii and Im expecting a direct deposit by or before midnight. XXXX I check online app again I see - {$260.00} Something, not sure of change. Called Bank of Hawaii and after entering my information it tells me my balance is {$50000.00} something in change. I go back to my online and Im locked out I have to reset password and get back in and in the meantime Im waiting on hold for a customer service representative. She finally answers me before midnight I let her know whats happend and I finally get back in online it shows me my balance at {$740.00}. I let the representative know I called in on purpose to make sure this Wouldnt happen again me paying an overdraft fee {$26.00} and my bank rejected my payment sent back unpaid! I was on track monitoring my back how they been deceiving me and taking my money every week! Im positive theyre doing it to everyone. I need your help to get to the bottom of this and exposing them.
06/02/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • HI
  • 96813
Web
XXXX complaintI wrote a check for {$1900.00} and change in the number amount and then spelled out a different amount only XXXX XXXX on the line. They didnt pay the check person or didnt let me know they cancelled it until the tax office sent me a letter that added a few XXXX more because of late fees that i thought was done months ago. Thanks to them i need to pay XXXX plus extra in late fee. XXXX complaintI call to get help if they can get a XXXX time security code taken off my account because it is not a XXXX time thing its every time i get on line to check my account. Ask to get help and the lady wants a federal tax number for what its a security " XXXX time thing '' but happens EVERY TIME I LOG ON. I did n't ask for a password or user id i have all that but I want to say Bank of Hawaii I will never do buisness with or would n't recommend it unless you enjoy useless type of customer service. The person i signed my buisness account with changed banks and i am in the process of moving to its just a warning for the rest who want service and help look elsewhere its guarentee better.
09/11/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • HI
  • 96825
Web
I have a mortgage for a condo. Besides the XXXX XXXX XXXX insurance ( mostly for structure ), I need to also provide my own condo insurance. In XXXX, my condo insurance lapsed due to miscommunication with my insurance company. In XX/XX/XXXX, my mortgage company ( Bank of Hawaii ) notified me that there was no insurance. Over the next 4-8 weeks, we worked through the discrepancy and my insurance was straightened out in early XX/XX/XXXX. If Bank of Hawaii purchased insurance for me during these months ( XXXX XXXX ), I have not problem with it and that makes sense. But they sent me a letter that they were charging me ( {$1000.00} ) for insurance for XXXX. When I questioned this, they said it was the rule and it was " retro-active ''. But they said that if I had needed the insurance back in XXXX, it would not have been in place and so I would not have been able to use it. So how can they charge me for insurance for XXXX when I didn't have insurance available to me in XXXX? And what kind of insurance company will sell insurance for a time period that has already ended?
12/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 90025
Web
Bank of Hawaii failed the ID verification responsibilities under 12 CFR Part 222 Subpart J - known as Reg V. A fraudulent account was set up in the Bank of Hawaii using my personal information and a suspicious transfer was deposited in my account with XXXX XXXX XXXXXXXX for {$0.00}. I alerted Bank of Hawaii of this fraudulent transaction and fraudulent account by calling their fraud department. I was told they would freeze the account and conduct an investigation on XX/XX/23. They told me that the account could not be closed until an investigation was completed. The next day, XX/XX/23, {$4700.00} was debited from my XXXX XXXX XXXX account and transferred to the Bank of Hawaii. Bank of Hawaii failed in their duties to verify the identity of the account holder requesting to open an account with their bank, failed to prevent theft when warned, and failed to close a fraudulent account when asked. The account balance remains outstanding, XXXX XXXX XXXXXXXX and Bank of Hawaii have failed to make me whole in this instance of fraud.
11/29/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with fraud alerts or security freezes
  • HI
  • 96786
Web Servicemember
Each month, Bank of Hawaii locks me out of my online account, leaving me unable to pay my car payment. I have to call in, and wait 20-30 minutes to talk to an online representative or go into a local branch to make the transfer. The entire point of online banking is for the convenience of being able to do it from my phone or computer at home, and Bank of Hawaii is failing horribly with their customers on this page. I 've been trying to speak to a customer representative agent the past 3 days to get my account unlocked, but due to excessive waits ( minimum 20-30 minutes ), I have not been able to access my account. They said that they added a new layer of security to their accounts, yet all it 's doing is preventing me from being able to access my accounts, and is going to be reflective on my credit score that payments are being late- solely due to the fact that I constantly am locked out of my account. It seems as though Bank of Hawaii is doing this on purpose to collect late payment fees, and it seems scammy.
07/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • WA
  • XXXXX
Web Older American
I have tried to close this account for a year. Their website does not allow me in even after reset of password and the bank doesn't send statements. I have asked for assistance many times and always the promise someone will call back to help with no return call. I have asked several times for the bank to close the account and send the balance which they promise to do but never do. The last time I called I was told I have to go to the branch XXXX miles away as the account is listed as inactive. I asked for a supervisor and was told they would call but alas they never follow up. They also cashed a check last XXXX which was over a year old even tho I was told that checks over 6 months old are invalid. I did get an email from the bank with a link to their website when I asked for a statement but alas it was a link to their Website which I can't access. unbelievably unresponsive bank. There is really something wrong with this bank.
01/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • HI
  • 96815
Web
On XX/XX/XXXX I received a secure email message from Bank of Hawaii promising to reverse at least three ( 3 ) {$30.00} NSF fees from an earlier issue that brought that account negative. The bank did not reverse the fees as promised and the account remained negative and eventually charged off. The way that the balance was zeroed out upon the execution of the errant charge off made me believe that they were correcting the fees as they had promised earlier. A few weeks later I received a letter from their recovery department for the account in question ( # XXXX ) demanding the principal and fees balance, to my utter surprise, of at least {$91.00}. My account shouldnt have remained negative since they had promised to remove at least three {$30.00} fees and it shouldnt have charged off resulting in a negative mark against my checking history credit bureau account at XXXX XXXX XXXX and/or XXXX XXXX XXXX
03/05/2016 Yes
  • Consumer Loan
  • Vehicle loan
  • Managing the loan or lease
  • FL
  • 33810
Web Servicemember
We would call Bank of XXXX to make payments and they would n't take them out until a week or two after we authorized the payment to be taken out. This resulted in late payments being made. This would happen every month since XX/XX/XXXX. We paid Bank of XXXX three payments on XX/XX/XXXX and that has us current until XX/XX/XXXX. We requested XX/XX/XXXX to ship the vehicle from XXXX to XXXX under XXXX. They stated that due to the late payments they informed us that we would have to make our payments current after we submitted all the paperwork to ship our XXXX Dodge Journey. After catching up on payments they requested additional XXXX payments to allow us to ship the vehicle, we requested that in a written form and they would not agree or let us speak to the supervisor since that was who the request had to go through. Now when we call they put on hold until the phone call gets disconnected.
11/29/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 10024
Web
I applied for a mortgage loan modification with Bank of Hawaii, they sent me an offer letter for a forbearance agreement. I had a friend in the mortgage business review the letter, and he said I may be worse off after the 1 year of lower payments offered due to I will still owe all of the outstanding difference between the contractual payment and the reduced forbearance payments. I am unemployed and on private XXXX insurance. Since the XXXX is 1 year or longer I 'm not sure why they were not able to do a permanent modification? I asked what would happen at the end of the 1 year forbearance period, and if I could re-apply for a modification at that time, and they said no I need to sell the property before the 1-year forbearance period ends. I wondered if someone at CFPB could help me review my options and the offer letter? I need to send 1st forbearance payment by XXXX XXXX, 2017.
10/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • HI
  • 96818
Web
I XXXX XXXX XXXX charged my account XX/XX/XXXX for the amount of {$800.00} and XX/XX/XXXX {$1600.00}. They informed me that I will be getting a refund a month went by XX/XX/XXXX I didnt receive my refund so I called the bank to file a claim. I was not given a response of the outcome of claim. I waited and merchant keeps saying 30 days every time I called. Now its XXXX still no refund. I called the bank to file a claim they wanted a confirmation letter that merchant is going to issue a refund. Then they denied my claim because merchant states they will issue the refund its been more than a year. I dont have my money. I have called the back more than 50 times and did my part as a customer. The bank has given me a run around. The merchant committed fraud by not giving me my money back and Im supposed to have insurance fdic insured but they wont do anything to help me.
08/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • HI
  • 96815
Web
To my horror on XX/XX/XXXX I saw that my account was negative and assessed multiple NSF fees. An error in the XXXX XXXXpp, account, or site ( Im on chat with them now ) resulted in their ACH being sent through to this account causing the NSF. The XXXX XXXX XXXX payment was an error, but was not their fault and is valid and will be taken care of with deposits ASAP. I am not contesting that NSF fee, but I am asking for compassion in reversing it along with the errant XXXX NSF fee. I know that this is not your fault by bank error, but I really can not afford this added expenditure at this time and I will try to bring the account positive ASAP, but I need your help. Anything that you can do to mitigate and resolve this issue would be greatly appreciated in advance!
11/14/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96826
Web
I made an ATM withdrawal at a Bank of Hawaii ATM in XXXX, using my XXXX XXXX XXXX card to withdraw {$400.00}. I put the card in and chose " FastCash '', and then entered the amount and pressed enter on the keypad. But the machine only withdrew {$200.00}, charging a {$3.00} transaction fee. I agreed to a {$3.00} service fee for a withdrawal of {$400.00}, not {$200.00}. Thus I had to make an additional transaction to withdraw the remaining {$200.00}. If I had known I would be charged {$3.00} to withdraw {$200.00}, I would not have agreed to it. Here are the transaction details : BANK OF HAWAII ATM XX/XX/XXXX # XXXX WITHDRWL XXXX XXXX XXXX XXXXXXXX HI BANK OF HAWAII XX/XX/XXXX # XXXX WITHDRWL XXXX XXXX XXXX XXXXXXXX HI
07/24/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NC
  • 27909
Web
When depositing my cash into Bank of Hawaii 's atm, I received a printed note that stated that there was an issue with the ATM and that I needed to contact the bank. I deposited a total of {$1500.00} into the ATM and my account did not reflect any of these transactions. I called the bank and created a claim while giving the banker all of the information off of the ATM slips that I had received. I later got the compensation into my account while they reviewed the ATM transactions. A couple of weeks later, the bank withdrew a total of {$1100.00} out of out my account with then made my account ( - ). When contacting the bank, they stated that in dispute they did not see any transactions that I had made threw the ATM.
01/03/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • HI
  • 96734
Web
Today is XX/XX/XXXX. On XX/XX/XXXX I opened a checking account at Bank of Hawaii. On XX/XX/XXXX, I corrected the spelling of my name and gender to receive a new Debit card that was incorrect. On XX/XX/XXXX, I received a confirmation letter of address correction. My bank statements for social security deposit states, SSA TREAS XXXX. The ( XXXX ) area code XXXX XXXX California is not associated with my bank account and the posting of this credit to my account is fraudulent because the bank is in Hawaii and my deposits are not from California. Attached statements. My name is XXXX XXXX and this is my statement of intentional torts and organized crime associated with my income from USA Social Security.
02/24/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • HI
  • 967XX
Web
I have closed my account because of fraud reasons. However, I have returned items to the merchant for a refund because of items I never needed when my bank account was already closed and have never received anything in the mail since then. I have called many times my banks customer service line only to be told that a merchants refund sent to a closed bank account will not go through and therefore still have not receive any remaining credits as a check. Other than that, I have been contacting my bank whenever I can but still haven't had a refund going through as a remaining credit and being sent a check in the mail for remaining credits I have on my closed bank account.
12/29/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • HI
  • 96816
Web
I received a letter in the mail from Bank of Hawaii stating i need to pay back a dispute credit of XXXX dollars. When I called Bank of Hawaii the call center rep. The call rep said that they will follow up with the dispute department and give me a call back. The call rep said that the dispute center did not provide any reasoning as to why I need to pay back the money. The XXXX dollars was refunded to me 3-4 days after XX/XX/2022 and then today I got the letter from them. There was no reasoning in the letter and dispute center will not give me any reason either.
09/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MD
  • 21784
Web
A scammer used an official Bank Of Hawaii phone number to call me and asked me my online login information to instruct me two steps verification to use XXXX to transfer {$1000.00} to a stranger that I dont know. I lost my {$1000.00} from my checking account. I contacted the Bank Of Hawaii and they said they need to conduct investigation but could not provide me a time line regarding this matter. They disabled my online account and it has been really hard to contact them on the phone because of the long waiting time to monitor my account and get my money back.
05/10/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • VA
  • 22201
Web
Bank of Hawaii was charging an inactivity fee of $ XXXX/month for XXXX months draining my account of the majority of funds. I called and asked for the account to be reactivated and for fees to be waived. I was told to send a check to reactivate my account and they will waive the fees. The check was deposited and the account was reactivated but the fees were never waived. The $ XXXX/month fee on the balance of ~ {$80.00} ( at the start of these charges ) amounted to an annualized interest rate of 75 %. Not only this is unfair to me as a consumer but extreme.
09/30/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • XXXXX
Web
Today is XX/XX/2018. Prior to XXXX Hawaii Standard Time , I made a in person deposit of several checks at Bank of Hawaii . After I left the bank, I noticed the deposit slip is dated for XX/XX/2018 Is this legal? I also get direct deposits from from XXXX XXXX XXXX and XXXX XXXX. Both of them with hold funds availability for about 4 days before they appear in my account. Essentially, it floats somewhere from the time the person initiates the online transfer/payment, to the time it is credited to my account it is about 4 days later.
04/21/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CA
  • 94062
Web
I have been having my information being stolen by XXXX XXXX being hired by to be draining my accounts for economical damages with my privacy using Ai to steal my information and buy my checking accounts to make deals to overdraft with fees and to steal my information to organize crimes to throw me in jail to damage my reputation since 2015. I have had massive fraud and scheme being organized using Ai with XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX for espionage and account information theft to steal trade secrets. Please investigate
09/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 94520
Web
I opened an online account. I then tried to make an online profile but could not because the phone numbers linked to my account were wrong ( they were not the same ones I put on the application when I applied ). I called their customer service number ( XXXX ) and spoke with XXXX who said I did not have a deposit account. I told her they probably closed my account because there was no balance for more than 30 days, and I asked to speak to a supervisor. She put me on hold for more than XXXX minutes, so I hung up.
11/27/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • HI
  • 96789
Web
{$800.00} was stolen from my fiance 's checking account on XX/XX/XXXX. He was previously removed his administrative assistant as an authorized user. At that time he went to the bank to get her removed, the bank failed to mentioned that even though " removed '' she still had access to the account. Again, when I was added to the account last week Tuesday, the bank had me and my fiance sign authorized users document that did not have her as an authorized user to his account.
09/07/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • OR
  • 97230
Web
I applied for a bank of hawaii personal account on XX/XX/2020. In the next two days, I was fully operating normally and was about to transfer money to the account. I just entered the wrong password once, and found that bank of hawaii closed my account without giving it. specific reason. I am very angry. I have not violated the user agreement and other rules and regulations that you made, so I am preparing to complain. Their behavior makes me angry too. my userid : XXXX
08/11/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • HI
  • 967XX
Web
In accordance with the Fair Credit Reporting Act, Bank of Hawaii Account # XXXX, has violated my rights. 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions and consent. 15 USC 1666B : A creditor may not treat a payment on an auto loan account under an open end consumer credit plan as late for any purpose.
04/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96740
Web Older American
My checking account was fraudulently charged {$12.00} by a Florida scam site ( XXXX XXXX ). I contacted the bank, reported the fraud. They cancelled the card and said they would open a dispute case. I told them it wasn't a dispute, it was a fraudulent charge and I was concerned how they got my debit card information. I asked when I would get my {$12.00} back and they told me when their dispute team finished their investigation.
02/28/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • HI
  • 96720
Web
On XXXX XXXX, my checking account was charged XXXX by my bank ( bank of Hawaii ) for a nondescript service encl fee. The same charge was made to my account on XXXX, and the bank would not allow me to file a dispute. I would appreciate it if you could help bring closure to this by helping me recover the lost funds. Its not fair for banks to charge customers random service fees during the height of the covid-19 pandemic.
10/26/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • MD
  • XXXXX
Web Older American, Servicemember
Bank of Hawaii is refusing to provide copies of checking account agreements and signature cards. They refuse to do so absent a court order or subpoena according to their customer service representative and the 'supervisor XXXX '. They will also not provide their names or employee ID so there is NO accountability. This is poor customer service. They only provide a single phone # XXXX.
07/20/2020 Yes
  • Debt collection
  • Other debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • OR
  • 97322
Web
XX/XX/2020 XXXX called my XXXX year old grandmother who is in an XXXX XXXX XXXX, asked her for my contact information despite already having it on file and calling me repeatedly on such number. Told her they were trying to recover a debt from me. Called my previous employer after I had already informed them I no longer worked there. They did this in an attempt to embarrass me.
05/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • HI
  • 967XX
Web Servicemember
A bank payment for my mortgage was initiated using the wrong account. I therefore did not have the funds for the transfer to go through. Although I resoved the isue and made the payment using my correct bank account. Bank of Hawaii charged me {$30.00} on three seperate occasions for this NSF fee. They refused to refund me any of the {$30.00} fees. The fees totaled {$90.00}.
10/24/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • WY
  • 824XX
Web
The bank returned my mortgage payment when there was sufficient funds in the account. The fees for returned items ( two times this month ) leave the account without enough money to reprocess the payment, even though there was enough money in the account when the check was processed. See XX/XX/17 - XX/XX/17 {$11.00} balance -- - no account minimum.
10/18/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened without my consent or knowledge
  • HI
  • 96797
Web
I have tried to open checking account under my name to build credit and I cant due to victim of identity theft and all financial institutions inform me to contact XXXX to clear up any balance owed in that case was due to the check that have been stolen and now I cant open no accounts at all please dispute that I am now aware please
04/29/2022 Yes
  • Credit card or prepaid card
  • Store credit card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • MT
  • 59718
Web
Someone opened a fraudulent bank account with the Bank of Hawaii and then used that bank account to open a XXXX XXXX XXXX. I've contacted both companies and started a fraud and police report. I've also started to review credit reports and see if I can detect any additional issues. I also reported Fraud alert with XXXX.
01/07/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • HI
  • 967XX
Web
My checking account was garnished in the amount of {$9500.00} on XX/XX/19, the day my financial student aid was deposited. Bank of Hawaii honored that judgement. Federal law exempts student financial aid, student loans ans SSI from garnishment. These are my only source of income and no other money is in my account.
11/22/2019 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Improper use of your report
  • Reporting company used your report improperly
  • HI
  • 96815
Web
I went into Bank of Hawaii and ask for a personal loan to build credit. I felt uncomfortable because they was stereotyping me because of my ethnicity. I asked for {$1500.00}. I had my direct deposit going into the account, so they knew I was a substantial amount of money to pay the loan back.
03/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CA
  • 95660
Web
I had a bank account at Bank Of Hawaii. On XX/XX/ someone fradualently wired our of my account {$5.00}. As soon as I found out I contacted the bank. They will not talk to me and will not give me any information what happened on my account. I need help.
10/13/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 10024
Web
Can you tell me if I need to write a letter to my bank to request the PMI payments no longer be required? I passed the Scheduled XXXX % LTV Date on XXXX/XXXX/2014, however they are still billing me for PMI premiums in my mortgage payments.
06/27/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • HI
  • 96815
Web
There is some hidden fees that I was not aware of. Instead of rejecting invalid and unexpected transactions, bank has processed and charged me for those transactions.
10/30/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Confusing or missing disclosures
  • NM
  • 88030
Web
My husband was allowed to open a account while closing another ( that was joint ) but the funds were in both of our names. How can that happen?
06/08/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • OR
  • 97060
Web
All paid as agreed upon.
02/08/2024 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • HI
  • 96734
Web Servicemember
02/05/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GU
  • 96913
Web
12/10/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85017
Web
10/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • AZ
  • 85017
Web
09/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • HI
  • 96815
Web
07/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • HI
  • 96708
Web
05/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89103
Web
05/14/2023 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Problem with fees charged
  • LA
  • 71446
Web Servicemember
05/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • HI
  • 96707
Web
04/07/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • HI
  • 96730
Web
03/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 95035
Web
02/09/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • IN
  • 46802
Referral
01/25/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • HI
  • 96732
Web
01/24/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • HI
  • 96792
Phone
12/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96731
Web
11/03/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • HI
  • 96816
Referral
10/31/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96734
Referral
10/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • HI
  • 96792
Phone
08/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • HI
  • 96753
Phone
08/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96753
Phone
07/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92886
Referral
06/28/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • MA
  • 02382
Web
03/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • HI
  • 96753
Phone
01/22/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • HI
  • 96813
Web Older American
01/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96720
Referral
01/08/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • HI
  • 96720
Web
01/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • HI
  • 96761
Web
12/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96707
Referral
11/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96782
Referral
11/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • HI
  • 96792
Referral
11/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96793
Referral
10/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • HI
  • 96734
Referral
10/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96792
Referral
10/02/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • HI
  • 96734
Web Servicemember
09/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NM
  • 88030
Phone
08/24/2021 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 92129
Referral
07/29/2021 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • GU
  • 96929
Referral
07/29/2021 Yes
  • Debt collection
  • Auto debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • HI
  • 96816
Web
06/04/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • HI
  • 96761
Web Older American
06/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • HI
  • 96822
Referral
04/07/2021 No
  • Debt collection
  • Mortgage debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • GU
  • 96931
Web
03/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
Phone Older American
03/23/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • HI
  • 96720
Web
03/03/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • HI
  • 96816
Referral
02/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • VT
  • 05735
Postal mail
02/09/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • HI
  • 96725
Web
12/07/2020 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Problem with customer service
  • HI
  • 96701
Web
11/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • HI
  • 96826
Phone Older American
10/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • HI
  • 96826
Phone Older American
06/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96766
Referral
04/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • HI
  • 96818
Referral
02/25/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96816
Referral
02/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OR
  • 97045
Referral
01/21/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94566
Web
12/13/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • GU
  • 96913
Referral
12/02/2019 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • TX
  • 75454
Referral
11/07/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • AL
  • 36874
Referral
10/17/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96792
Referral
08/12/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GU
  • 96932
Referral
08/12/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96754
Referral
08/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96825
Referral
07/05/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • HI
  • 96701
Postal mail
06/29/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GU
  • 96931
Postal mail
05/21/2019 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • PA
  • 18201
Referral
05/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
Phone
04/02/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • HI
  • 96797
Referral
03/18/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96744
Referral
02/24/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • GU
  • XXXXX
Web
02/21/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96813
Referral
01/04/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Deposits or withdrawals
  • WA
  • 98444
Referral
12/29/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
Phone
12/24/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • HI
  • 96706
Referral
10/17/2018 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Funds not received from closed account
  • HI
  • 96744
Phone
09/10/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Fee problem
  • HI
  • 96815
Referral
07/14/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • OH
  • 44134
Web
07/03/2018 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Funds not received from closed account
  • HI
  • 96816
Referral
06/14/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • HI
  • 96779
Referral
06/13/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • FL
  • 33066
Referral
04/26/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96707
Referral
04/19/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • HI
  • 96790
Referral
04/06/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
Referral
04/05/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • FM
  • 96941
Postal mail
04/03/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • AK
  • 99515
Referral
03/06/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CA
  • 91786
Web
03/05/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • HI
  • 96792
Referral
03/01/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • HI
  • 96816
Referral
02/28/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96826
Web
02/23/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CA
  • 91786
Referral
10/19/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
Referral
09/28/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • WA
  • 98274
Referral
09/08/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • HI
  • 96801
Referral
08/30/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • HI
  • 96713
Referral
08/21/2017 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • HI
  • 96826
Referral
06/17/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • HI
  • 96792
Web
04/07/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96778
Referral
03/31/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96813
Referral
02/26/2017 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • CA
  • 94597
Web
02/24/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • HI
  • 96816
Referral
01/25/2017 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • HI
  • 96740
Referral
01/18/2017 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • AS
  • 96799
Referral
01/02/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • HI
  • 96744
Web
12/08/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • TX
  • 75027
Referral
11/18/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 90406
Postal mail
11/02/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96753
Postal mail Older American
10/15/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • FL
  • 32118
Web
09/27/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • TX
  • 78633
Referral
07/27/2016 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • HI
  • 96771
Web
05/20/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • HI
  • 96793
Referral
04/11/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • HI
  • 96822
Referral
02/24/2016 Yes
  • Credit card
  • Other
  • HI
  • 96837
Referral
02/10/2016 Yes
  • Consumer Loan
  • Vehicle loan
  • Problems when you are unable to pay
  • AE
  • 09645
Web Servicemember
11/10/2015 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Deposits and withdrawals
Referral
10/08/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • HI
  • 96813
Referral Older American
10/07/2015 No
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CA
  • 92103
Web
06/02/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • GU
  • 96929
Web
04/29/2015 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CA
  • 92252
Referral
04/23/2015 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • HI
  • 96744
Referral
03/18/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NV
  • 89123
Web
02/25/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • HI
  • 96707
Phone Servicemember
02/25/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • HI
  • 96825
Referral
02/19/2015 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • KS
  • 67460
Web
01/26/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96789
Web
01/14/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • HI
  • 96797
Referral
12/24/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • HI
  • 96719
Web Older American
12/22/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • AS
  • 96799
Referral
12/16/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • WY
  • 82411
Web
11/25/2014 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • HI
  • 96753
Web
11/05/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • AL
  • 36330
Web Servicemember
11/05/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96793
Web Older American, Servicemember
11/05/2014 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • HI
  • 96740
Referral
10/28/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 11237
Web
08/21/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • HI
  • 96707
Web
08/05/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CA
  • 95003
Referral
07/07/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96746
Web Older American
05/20/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 77238
Referral
04/15/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96707
Referral
04/04/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • IL
  • 60622
Web
02/19/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96782
Phone
02/10/2014 No
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • GU
  • 96923
Referral
02/04/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • HI
  • 96782
Web
01/23/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96790
Web
01/07/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • HI
  • 96813
Referral
11/15/2013 Yes
  • Credit card
  • Balance transfer
  • HI
  • 96793
Web
11/05/2013 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • XXXXX
Referral
11/02/2013 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • HI
  • 96720
Web
10/21/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • HI
  • 96706
Referral Older American
10/21/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • HI
  • 96706
Referral Older American
10/09/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96815
Referral
08/27/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • AZ
  • 86442
Phone
08/02/2013 Yes
  • Credit card
  • Credit card protection / Debt protection
  • HI
  • 96767
Web
08/01/2013 Yes
  • Bank account or service
  • Savings account
  • Deposits and withdrawals
  • HI
  • 96708
Phone
07/17/2013 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • HI
  • 96797
Web Older American
06/28/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96734
Referral
06/19/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 86826
Web
06/11/2013 Yes
  • Credit card
  • Application processing delay
  • GU
  • 96932
Postal mail
05/01/2013 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • HI
  • 96768
Web
03/26/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • HI
  • 96820
Phone
03/21/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96814
Referral
02/14/2013 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • MP
  • 96950
Referral
01/29/2013 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • HI
  • 96755
Phone
01/11/2013 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • AS
  • 96799
Referral
01/09/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 93455
Referral
12/26/2012 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • HI
  • 96814
Phone
07/23/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NV
  • 89506
Phone
07/12/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96819
Referral
05/07/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96825
Web
05/03/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • HI
  • 96771
Referral
04/11/2012 Yes
  • Consumer Loan
  • Vehicle loan
  • Problems when you are unable to pay
  • HI
  • 96746
Referral
03/22/2012 Yes
  • Consumer Loan
  • Personal line of credit
  • Managing the line of credit
  • CA
  • 94941
Web
03/13/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • HI
  • 96712
Referral
12/22/2011 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • HI
  • 96743
Web