Bank of China USA CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/31/2017 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • AZ
  • 86004
 Web
An internet scammer broke into a XXXX XXXX XXXX 's e-mail account and started sending requests to clients for money 'because the lead guide is very sick and needs help with medications. ' The info the scammer provided for the transfers is with the Bank of China in XXXX. I checked through another channel and determined what happened and sent no money, but someone else did - and lost {$2500.00} about a month ago. I called the Bank of China branch in XXXX XXXX and reported it today, asking them to shut down the account, which is based in mainland XXXX. The agent said no can do. You see, BOC is a big company and they could n't possibly figure out who to contact about that. She said it was better to just file a police report. I ask the obvious : Wo n't the cops just call you and ask for the same? She replied 'maybe, but we ca n't help them either. ' Here 's what the scammer sent to me on XX/XX/XXXX after I heard my XXXX guide and his family were sick and asked about their welfare via the compromised email account : " Dear XXXX, Thank you for your kind message and we are happy to hear that XXXX got out of XXXX successfully. And yes i receive the money XXXX sent to my XXXX bank. And am not very OK as i have been very sick since the past month and some of my family members because are very sick and we do n't have enough money to receive medication and i just came back from village yesterday. Things are a very difficult for us now and with a little help from you we can get through it my friend. We really are grateful to every help you have given to us we owe you are lives and me and my family are thanking you.

Any amount you can send to us will go a long way to solving our issues here.

This is my agent XXXX bank account below with XXXX XXXX details also and i suggest XXXX XXXX will be faster and more easier, but whichever one is easy for you we accept in good fate. see account below.

Beneficiary Address : No XXXX XXXX XXXX XXXX XXXX Account No. : XXXX Beneficiary Bank Name : BANK OF CHINA XXXX XXXX SUB-BRANCH Beneficiary Bank Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Swift Code : XXXX I also suggest you use XXXX XXXX as it is more faster and we can receive on time. see our agent XXXX XXXX details also. First name : XXXX LAST NAME : XXXX. CITY : XXXX. COUNTRY : XXXX ADDRESS : No XXXX XXXX XXXX XXXX XXXX Awaiting your kind response. my prayers for XXXX to get well and strong XXXX XXXX XXXX XXXX XXXX. XXXX. XXXX XXXX : XXXX, XXXX, XXXX Tel : +XXXX XXXX XXXX Fax : +XXXX XXXX XXXX Cell : +XXXX XXXX XXXX Mail : XXXX???????? XXXX Web : XXXX '' The bank information is the scammers. The other company information is genuine.

12/11/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 950XX
 Web
I had an account with Bank of China New York branch, which was opened by XXXX. On XX/XX/XXXX, according to the confirmation email sent by BOC NY, I requested to have all of my statement sent through email. The bank confirmed the request after that. However, also according to my email record, I never received a single bank statement from BOC NY. On the confirmation, they did not say the statement will become annually, so I believe it still should be monthly statements. Because I switched major of my banking relations to XXXX and credit cards to XXXX XXXX, I didn't use the BOC account very often. And because of the change, it is hard for me to know what is my latest balance without a valid statement. By XX/XX/XXXX ( XXXX Standard Time ), I received an email from the bank which said my online banking account was frozen. I called the bank to figure out what had happened and the bank staff told me my account has been closed due to insufficient balance. I will never forget I still have an account if they are sending me a proper statement every month, just like I didn't forget I had an XXXX pre-paid card because I am receiving notice from XXXX every month. I contacted the bank several times after the closure, but they said they do not know if I had a negative balance and did not respond to my question " when, to where and how did you send my monthly statement. ''
02/26/2016 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • NY
  • 10128
 Web
I have a savings account denominated in XXXX at Bank of China. They charge above market rates ( almost 1 %! ) to convert from USD to CNY and vice versa, and I already paid that premium to get in. Now I would like to get out, but I do not want to pay their excessive bid-ask spread. Since they are not willing to give the fair market rate, I would like to move my money to a broker ( e.g. Interactive Brokers ), where I can trade at the fair market rate. I thought of XXXX solutions : 1 ) They let me wire my XXXX there, or 2 ) They let we withdraw it as cash/check so I can deposit it there. However, the branch employees tell me I need to convert to USD first before wiring, and that the physical withdrawal limit is very small per day ( it would take me half a year to withdraw my savings ). Basically, they want to force me to pay their excessive spread on the currency rate. It does not seem legal to me to prevent me from transferring/withdrawing my own money how I see fit. I understand money laundering concerns, but they can do as much background check on me as they like, and see that I am clean. It seems to me I should be able to withdraw my money in any form and quantity I want. Thanks.
09/20/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • XXXXX
 Web
01/19/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • PA
  • 16803
 Phone
08/25/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91732
 Referral
08/22/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91732
 Referral
08/18/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91732
 Referral
08/01/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 11352
 Postal mail
07/31/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91732
 Web
05/05/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • SC
  • 29466
 Postal mail
03/01/2016 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • NY
  • 10128
 Referral
07/28/2015 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • CT
  • 06511
 Web
06/19/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 10038
 Web