| 04/12/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
Older American |
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On XX/XX/XXXX I, XXXX XXXX, used the drive through teller at BancFirst location in XXXX, Oklahoma to make a deposit of two customer 's checks made out to our company " XXXX XXXX XXXX XXXX ''. A check from XXXX XXXX our customer, wrote a check to us for {$2000.00} and another customer, wrote a check to us for {$660.00}. The deposit totaled {$2300.00}. The deposit slip was filled out by XXXX XXXX my husband. The XXXX XXXX was signed and dated by XXXX XXXX and the " less cash received '' box was filled out for the amount of {$300.00}. I, XXXX XXXX had submitted other deposits with no issues. The teller took the deposit slip and checks and walked away from the window. The teller returned about 7-10 minutes later and stated that I could NOT have the cash back because my name was not on the account. I, XXXX XXXX asked the teller to please call my husband, because I'm supposed to be meeting him with the cash so we could both pump gas in the company trucks. The teller did not respond. Next, I asked if the teller would please return the deposit, so that my husband could complete the transaction. The teller absolutely did not respond to me. The teller sent something through the machine/vacuum tube that returned only a receipt for the deposit back to me. I drove away. I gave the receipt to my husband and told him what happened.
So, now I, XXXX XXXX am working on my husband 's accounting ; the customer XXXX XXXX paid another payment on their account, as we have a tractor repair business and my husband has been re-vamping and repairing an older tractor for over a year now. I, XXXX XXXX, printed a statement for our customer 's account balance due. The customer did not agree with my findings, as he believed he'd paid {$300.00} dollars additional monies than we advised. So, I, XXXX XXXX looked at all of the deposits and figured out that the above deposit was NOT credited the {$300.00}. Whenever I'd reconciled the bank account, I applied the customer 's payment ( less ) than I should have ; I was looking online at the deposit recently and noticed that the TELLER at BancFirst slashed the " subtotal '' and the digital stamp on the deposit slip only reflected {$2300.00} and thus she kept the cash, because she'd refused to give it to me.
The bank knows us personally, they know we didn't get the money. The teller had been fired and the bank is not willing to repay us. I do not agree with this decision. They will not give us the money.
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| 08/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American |
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I went to my bank to do a wire transfer for a real estate transaction. I provided the wiring instructions to the CSR. No questions we're asked regarding this transfer, I was asked to verify the information and sign. Please know I was totally unaware of this wire fraud involving real estate.
The money was to be sent to XXXX XXXX XXXX in XXXX according to the instructions. Upon receiving a copy of the outgoing wire advise debit. It clearly states it went to XXXX XXXX XXXX in XXXX!!! Which was not on the wire instructions. Perhaps if Bancfirst had CSR 's who they claim are experceived at detecting fraud, I would not be sending this message! I wired {$57000.00} which is my life savings and this carelessness has caused me to become homeless. I have sent Emails to the Presidents, ECO 'S and have no reply. Nor do I get returned calls from my bank manager when asked questions.
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| 01/29/2024 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
- Changes in loan terms during the application process
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Web |
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| 01/20/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Referral |
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| 01/06/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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| 01/05/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
Older American |
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| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Referral |
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