| 09/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
This is to complain against the Binance.US and Binance.com.
URGENCY : HIGH IMPORTANCE : HIGH [ WITHOUT PREJUDICE ] I would like to draw your attention to a fraudulent crypto scam that occurred between XXXX and XXXX of 2021 - I had sent my complaint electronically to Binance.com, and also have the FBI formally engaged in a case whereby I lost over $ XXXX USD, in which I clearly stated how this scam has affected me personally, psychologically and financially and via a crypto trace, have proven conclusively that the scammers wallet where my funds are located is clearly on your platform and I seek immediate restitution.
I am afraid I have had to go through so much " bureaucracy '' thus far in order to catch their attention to my concerns. This really doesn't show their complaints department in a good light, to say the least ; and certainly, does not contribute to my overall satisfaction and peace of mind. My complaint is against the Binance.US and Binance.com that did not do its job properly ( could not prevent/foreseen fraud and could not conduct a proper investigation ) and not against the vulnerable customer who fell victim and lost all the savings due to the misconduct of your company.
I feel very distressed and cheated, all because no one acted immediately and practiced their duty of care, therefore I only request what I believe to be rightfully mine, as all institutions were more than negligent in protecting my account and handling the complaints. I comprehensively provided explanations and proof to my claim, even so, neither Binance.US nor Binance.com never acknowledge my complaint, therefore, I have approached you CFPB and I would like to receive your assistance on this matter.
General Obligation : Commencing on or about XX/XX/2021, I fell victim to a multi-layered scam operation run by XXXX Platform which involved me making deposits for a total amount of {$850000.00} USD from my XXXX XXXX and XXXX account to fraudulent investment firm ( s ). From there, the funds were stolen and transferred to your platform to the scammers wallet ( see attached crypto trace ).
When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Binance.US and Binance.com did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Binance.coms custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Binance.com promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Binance.com was in compliance with its own policies and procedures ; ( v ) whether Binance.com owed duties to myself, what the scope of those duties was, and whether Binance.com did not uphold those duties ; ( vi ) whether Binance.coms conduct was unfair ; and ( vii ) whether Binance.com has within its power the ability to, and should, compensate me for the harm that has befallen me.
Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud.
In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent trading platform. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed. In other words, Binance.com must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer.
Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element.
However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that Binance.com did not foresee the fraud and disregarded even the most obvious dangers in this respect.
Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learnt from the errors of the past.
Apropos of the fluidity of the concept of reasonableness, all Binance.com has done in this regard is set up a dichotomy of having or not having the legal obligation under consideration, however, that does not go one inch toward explaining why various regulatory authorities, has maintained that financial institutions can, and should, protect consumers using their systems, advanced technologies, and rich experience.
Binance.com is obliged to take some action if it is sufficiently aware of a real possibility that a fraud may be being perpetuated. If you don't question its customers instructions or raise the possibility of a scam with the customer in these circumstances, it may be liable if the red flags indicate the customer is : particularly vulnerable, or if the possibility of fraud was serious or real, not just suspected.
There are some recommendations to organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse ; and gives guidance on how to recognize customers who might be at risk, how to assess the potential risks to the individual and how to take the necessary actions to prevent or minimize financial harm.
These recommendations are established as a general principle, the organization should deliver a service that : 1 ) Takes a proactive approach to minimizing risks, impact and incidences of financial harm and it sets out systems and tools for the prevention and detection of fraud and financial abuse. As a general point, it says organizations should ensure that all systems are developed using technologies and methodologies that are effective in the prevention of fraud and financial abuse, through authorized and unauthorized payments, thereby minimizing the risk of financial harm to customers. As regards to the detection of fraud and financial abuse, it says the organization : A ) should have measures in place across all payment channels and products to detect suspicious transactions or activities that might indicate fraud or financial abuse. It then lists the following examples of suspicious activity on customer accounts : a. multiple cheque books; b. sudden increased spending ; c. transfers to other accounts ; d. multiple password attempts ; e. logins from new devices, multiple geographical locations ; f. sudden changes to the operation of the account ; Unusual transactions are transactions whose amount, characteristics and frequency bear no relation to the economic activity of the customer, exceed normal market parameters or have no apparent legal justification.
g. a withdrawal or payment for a large amount ; h. a payment or series of payments to a new payee ; i. financial activity that matches a known method of fraud or financial abuse.
B ) organizations should have a process in place to ensure that staff make contact with the customer to verify the financial activity, challenge its authenticity, explain the nature of the suspected or detected fraud and discuss an appropriate plan of action.
I am deeply convinced that the disastrous results that I have previously elaborated upon will continue to ensue if no responsibility is adopted by Binance.com in relation to this matter. I have also thoroughly detailed why they can not simply dismiss this problem by strictly adhering to legal technicalities which, after careful reflection, struck me as being nothing more than self-interest. Indeed, it seems to me utterly unfair to disregard fragile, sensitive, and vulnerable consumers who are afflicted by such allegedly malevolent acts, thereby keeping an unjust status-quo that is corrupting our society at its core.
Conclusion : Based on my analysis, and as confirmed by various authorities concerned with such matters, there is abundant evidence that forward-thinking financial institutions and cryptocurrency trading platforms ought to take reasonable steps to forestall fraud, or at least mitigate its risk by using an effective risk management system, demonstrating their undisputed ability to responsibly and pre-emptively respond to questionable transactions in the digital arena. The use of such systems, largely based on newly adopted technologies aimed at effectively navigating the evolving threat landscape, is only one of several possible endeavors undertaken in this connection, alongside the application of past knowledge and experience related to popular fraudulent practices.
Binance.coms non-observance of the fundamental principles of justice that is, to completely overlook and not even remotely try to mitigate the suffering of vulnerable consumers is inexcusable given the size of the establishment and the vast resources at its disposal as the direct result of the patronage of clients like myself.
In summary, I respectively ask your organization to consider my points, given your personal and companywide obligation to provide a fair and reasonable investigation into the complaint.
I look forward to your input and would gladly cooperate to reach a fair and reasonable outcome.
Thank you.
|
| 03/06/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XX/XX/XXXXXXXX To : The Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX DC XXXX, USA Subject : XXXX Fraud Claim Binance AML / CTF Dear Sir / Madam , I would like to draw your attention to XXXX XXXX - I had sent my complaint letter to Binance , in which I clearly stated how this scam has affected me personally, psychologically and financially.
I am afraid I have had to go through so much " bureaucracy '' thus far in order to catch their attention to my concerns. This really doesn't show their complaints department in a good light, to say the least ; and certainly, does not contribute to my overall satisfaction and peace of mind.
My complaint is against the bank that did not do its job properly ( could not prevent/foreseen fraud and could not conduct a proper investigation ) and not against the vulnerable customer who fell victim and lost all the savings due to the misconduct of the bank.
I feel very distressed and cheated, all because no one took action immediately and practice their duty of care, therefore I only request what I believe to be rightfully mine, as all institutions were more than negligent in protecting my account and handling the complaints. I comprehensively provided explanations and proof to my claim, even so, Binance never acknowledge my complaint, therefore, I have approached you CFPB and I would like to receive your assistance on this matter.
Overview : It is well established that victims with some characteristics of vulnerability may be more likely to fall victim to scams, including misleading online financial advertisement. They may be specifically targeted through unsolicited approaches, more trusting or more likely to be persuaded to disclose personal financial details.
It is evidently proven that scam victims have relatively little freedom of reactivity, they respond immediately, instinctively, and invariably to the specific demands of the perpetrator under psychologically pressurising circumstances that the perpetrators themselves created to manipulate said victims ( myself in this instance ). Being able to consciously refrain from reacting in accordance with the scammers instructions is extremely difficult and sometimes impossible once theyve got a hold of your funds.
Likewise, financial institutions should consider their role in society and the responsibility that falls upon them to ensure the integrity of the financial markets, both when sending and receiving money.
Firms have an obligation under the Anti-Money Laundering Regulations to take appropriate measures to ensure that their employees and agents are made aware of the law relating to money laundering, and terrorist financing ( and to data protection ), and are regularly given training in how to recognise and deal with transactions and other activities which may be related to money laundering or terrorist financing.
General Obligation : Around XX/XX/XXXX, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX BTC from my XXXX account to Binance at the instructions of the scammers.
In providing its services, financial institutions as registered and licensed Payment Service Providers, are required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is scammer or is involved in potentially fraudulent activity.
FATF issued International Standards on Combating Money Laundering and the Financing of Terrorism and Proliferation ( the FATF Recommendations ), aimed at setting minimum standards for action in different countries, to ensure that AML/CTF efforts are consistent internationally.
There is a long-standing obligation upon financial institutions to have necessary procedures in place to ensure the detection and prevention of money-laundering, terrorist funding and other illegal activities.
In this case, it is perfectly obvious that Binance could have, and should have, utilised various risk-based examination procedures and techniques, all of which are within their purview and legal obligation, and could have entirely prevented this disastrous outcome.
Given that their client owner of wallet XXXX was an active participant in the movement of my money, which eventually ended up with the Company, Binance have not exercised their duties to identify this suspicions scheme in a timely manner.
Applicable Anti-Money Laundering ( AML ) regulations at the time of the transactions : 3 Anti-Money Laundering Requirements for Financial Institutions and Other Designated Businesses 3.1 What financial institutions and other businesses are subject to anti-money laundering requirements? Describe which professional activities are subject to such requirements and the obligations of the financial institutions and other businesses. The following are subject to the requirement to maintain risk based AML Programs : Banks, including savings associations, trust companies, credit unions, branches and subsidiaries of foreign banks in the United States, and Edge corporations.
Broker-dealers in securities.
Mutual funds.
Futures Commission Merchants and Introducing Brokers in Commodities.
Money Services Businesses 3.4 What are the requirements for recordkeeping or reporting large currency transactions? When must reports be filed and at what thresholds?
Currency Transaction Reporting Financial institutions ( defined as financial institutions under the BSA regulations ) must file CTRs with FinCEN on all transactions in ( physical ) currency in excess of {$10000.00} ( or the foreign equivalent ) conducted by, through, or to the financial institution, by or on behalf of the same person, on the same day. 31C.F.R. 1010.310315.
It is prohibited to structure transactions to cause a financial institution not to file a CTR or to file an inaccurate CTR by breaking down transactions into smaller amounts at one or more financial institutions over one or more days. 31 C.F.R. 1010.314.
Customer Due Diligence Pursuant to regulatory requirements, which became effective XX/XX/XXXX, as part of their AML Programmes, certain financial institutions ( banks, broker-dealers, mutual funds, FCMs and IBCs ) must implement formal risk-based XXXX programs that include certain minimum elements, including customer identification and verification ( under a Customer Identification Program ), obtaining information about the nature and purpose of a customers account, ongoing monitoring of customer accounts, obtaining beneficial ownership information at a 25 % threshold for legal entity customers and identifying a control person for legal entity customers ( with certain exceptions ).
There also is a specific BSA requirement to maintain CDD programs for non-U.S. persons private banking accounts and foreign correspondent accounts. The same covered financial institutions as for CDD programs ( banks, broker-dealers, mutual funds, FCMs and IB-Cs ) must maintain a CDD program for non-U.S. private banking accounts established on behalf of, or for the benefit of, a non-U.S. person and foreign correspondent customers and an enhanced due diligence ( EDD ) program for those relationships posing a higher risk. These programs must be designed to detect and report suspicious activity with certain minimum standards. These requirements are based on Section 312 of the PATRIOT Act and are often referred to as Section 312 requirements.
31 C.F.R. 1010.610 ( due diligence for foreign correspondent accounts ), 1010.620 ( due diligence for private banking for non-U.S. persons ).
3.9 What is the criteria for reporting suspicious activity?
Financial institutions and other businesses subject to the AML Program requirement ( except Check Cashers, Operators of Credit Card Systems, and Dealers in Precious Metals, Precious Stones, or Jewels ) are required to file SARs with FinCEN under the BSA ( and for banks, under parallel requirements of their federal functional regulators ). SARs are required where the filer knows, suspects, or has reason to suspect a transaction conducted or attempted by, at or through the financial institution : ( 1 ) involves money laundering ; ( 2 ) is designed to evade any BSA regulation or requirement ; ( 3 ) has no business or apparent lawful purpose or is not the sort in which a particular customer would engage; or ( 4 ) involves the use of the financial institution to facilitate criminal activity or involves any known or suspected violation of federal criminal law.
See, e.g., 31 C.F.R. 1023.320 ( c ) ( SAR requirements for broker-dealers ). Generally, the reporting threshold is {$5000.00} or more. For banks, if the suspect is unknown, it is {$25000.00} or more.
For MSBs, generally, it is {$2000.00} or more.
Conclusion Obviously, Binance attempt to avoid the inevitable, hard-to-swallow conclusion that they are liable to me in this instance by holding that the general duty of care at stake is not, and therefore should not be, extended to the circumstances described herein ; this sort of reductionist view has long been exposed as inadequate among key financial regulators worldwide.
It is increasingly imperative that deposit-takers run thorough background checks to detect highrisk transactions and continuously ensure that no payment is aiding money laundering activities and/or fraud.
By adequately assessing systemic risks and appropriately responding to them, market integrity is enhanced, the financial infrastructure is strengthened, and fraud is significantly minimized.
|
| 08/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XX/XX/XXXX To : The Consumer Financial Protection Bureau ( CFPB ) 1700 G Street NW., Washington , DC 20552 Subject : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Dear Sir / Madam, I would like to draw your attention to XX/XX/XXXX - I had sent my complaint letter to Binance, in which I clearly stated how this scam has affected me personally, psychologically and financially.
I am afraid I have had to go through so much " bureaucracy '' thus far in order to catch their attention to my concerns. This really doesn't show their complaints department in a good light, to say the least ; and certainly, does not contribute to my overall satisfaction and peace of mind. My complaint is against the bank that did not do its job properly ( could not prevent/foreseen fraud and could not conduct a proper investigation ) and not against the vulnerable customer who fell victim and lost all the savings due to the misconduct of the bank.
I feel very distressed and cheated, all because no one took action immediately and practice their duty of care, therefore I only request what I believe to be rightfully mine, as all institutions were more than negligent in protecting my account and handling the complaints. I comprehensively provided explanations and proof to my claim, even so, Binance never acknowledge my complaint, therefore, I have approached you CFPB and I would like to receive your assistance on this matter.
Overview : It is well established that victims with some characteristics of vulnerability may be more likely to fall victim to scams, including misleading online financial advertisement. They may be specifically targeted through unsolicited approaches, more trusting or more likely to be persuaded to disclose personal financial details.
It is evidently proven that scam victims have relatively little freedom of reactivity, they respond immediately, instinctively, and invariably to the specific demands of the perpetrator under psychologically pressurising circumstances that the perpetrators themselves created to manipulate said victims ( myself in this instance ). Being able to consciously refrain from reacting in accordance with the scammers instructions is extremely difficult and sometimes impossible once theyve got a hold of your funds.
Likewise, financial institutions should consider their role in society and the responsibility that falls upon them to ensure the integrity of the financial markets, both when sending and receiving money.
Firms have an obligation under the Anti-Money Laundering Regulations to take appropriate measures to ensure that their employees and agents are made aware of the law relating to money laundering, and terrorist financing ( and to data protection ), and are regularly given training in how to recognise and deal with transactions and other activities which may be related to money laundering or terrorist financing.
General Obligation : Commencing on or about XX/XX/XXXX, I fell victim to a multi-layered scam operation run by Wallet Hijacking which involved me making deposits for a total amount of XXXX XXXX from my XXXX account to Binance at the instructions of the scammers.
In providing its services, financial institutions as registered and licensed XXXX XXXX Providers, are required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is scammer or is involved in potentially fraudulent activity.
FATF issued International Standards on Combating Money Laundering and the Financing of Terrorism and Proliferation ( the FATF Recommendations ), aimed at setting minimum standards for action in different countries, to ensure that AML/CTF efforts are consistent internationally.
There is a long-standing obligation upon financial institutions to have necessary procedures in place to ensure the detection and prevention of money-laundering, terrorist funding and other illegal activities.
In this case, it is perfectly obvious that Binance could have, and should have, utilised various risk-based examination procedures and techniques, all of which are within their purview and legal obligation and could have entirely prevented this disastrous outcome.
Applicable Anti-Money Laundering ( AML ) regulations at the time of the transactions : XXXX Anti-Money Laundering Requirements for Financial Institutions and Other Designated Businesses XXXX What financial institutions and other businesses are subject to anti-money laundering requirements? Describe which professional activities are subject to such requirements and the obligations of the financial institutions and other businesses. The following are subject to the requirement to maintain risk based AML Programs : Banks, including savings associations, trust companies, credit unions, branches and subsidiaries of foreign banks in the United States, and Edge corporations.
Broker-dealers in securities.
Mutual funds.
XXXX XXXX XXXX and XXXX Brokers in XXXX.
Money Services Businesses XXXX What are the requirements for recordkeeping or reporting large currency transactions? When must reports be filed and at what thresholds?
Currency Transaction Reporting Financial institutions ( defined as financial institutions under the BSA regulations ) must file CTRs with FinCEN on all transactions in ( physical ) currency in excess of {$10000.00} ( or the foreign equivalent ) conducted by, through, or to the financial institution, by or on behalf of the same person, on the same day. 31C.F.R. 1010.310315.
It is prohibited to structure transactions to cause a financial institution not to file a CTR or to file an inaccurate CTR by breaking down transactions into smaller amounts at one or more financial institutions over one or more days. 31 C.F.R. 1010.314.
Customer Due Diligence Pursuant to regulatory requirements, which became effective XX/XX/XXXX2018, as part of their AML Programmes, certain financial institutions ( banks, broker-dealers, mutual funds, FCMs and IB-Cs ) XXXX XXXX XXXX risk-based CDD programs that include certain minimum elements, including customer identification and verification ( under a Customer Identification Program ), obtaining information about the nature and purpose of a customers account, ongoing monitoring of customer accounts, obtaining beneficial ownership information at a 25 % threshold for legal entity customers and identifying a control person for legal entity customers ( with certain exceptions ).
There also is a specific BSA requirement to maintain CDD programs for non-U.S. persons private banking accounts and foreign correspondent accounts. The same covered financial institutions as for CDD programs ( banks, broker-dealers, mutual funds, FCMs and IB-Cs ) must maintain a CDD program for non-U.S. private banking accounts established on behalf of, or for the benefit of, a non-U.S. person and foreign correspondent customers and an enhanced due diligence ( EDD ) program for those relationships posing a higher risk. These programs must be designed to detect and report suspicious activity with certain minimum standards. These requirements are based on Section 312 of the PATRIOT Act and are often referred to as Section 312 requirements. 31 C.F.R. 1010.610 ( due diligence for foreign correspondent accounts ), 1010.620 ( due diligence for private banking for non-U.S. persons ).
3.9 What is the criteria for reporting suspicious activity?
Financial institutions and other businesses subject to the AML Program requirement ( except Check Cashers, Operators of Credit Card Systems, and Dealers in Precious Metals, Precious Stones, or Jewels ) are required to file SARs with FinCEN under the BSA ( and for banks, under parallel requirements of their federal functional regulators ). SARs are required where the filer knows, suspects, or has reason to suspect a transaction conducted or attempted by, at or through the financial institution : ( XXXX ) involves money laundering ; ( XXXX ) is designed to evade any BSA regulation or requirement ; ( XXXX ) has no business or apparent lawful purpose or is not the sort in which a particular customer would engage; or ( XXXX ) involves the use of the financial institution to facilitate criminal activity or involves any known or suspected violation of federal criminal law.
See, e.g., 31 C.F.R. 1023.320 ( c ) ( SAR requirements for broker-dealers ). Generally, the reporting threshold is {$5000.00} or more. For banks, if the suspect is unknown, it is {$25000.00} or more. For MSBs, generally, it is {$2000.00} or more.
Conclusion Obviously, Binance attempt to avoid the inevitable, hard-to-swallow conclusion that they are liable to me in this instance by holding that the general duty of care at stake is not, and therefore should not be, extended to the circumstances described herein ; this sort of reductionist view has long been exposed as inadequate among key financial regulators worldwide.
It is increasingly imperative that deposit-takers run thorough background checks to detect high-risk transactions and continuously ensure that no payment is aiding money laundering activities and/or fraud.
By adequately assessing systemic risks and appropriately responding to them, market integrity is enhanced, the financial infrastructure is strengthened, and fraud is significantly minimized.
XXXX XXXX XXXX
|
| 12/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
In mid XX/XX/XXXX, I saw a message in XXXX ( an online chat platform ) to me in a group chat called XXXX XXXX XXXXXXXX XXXX.
I read messages from a variety of members and it seemed to me that they are all happy making money. The group was apparently a collection of investors following trading direction from someone named XXXX XXXX ( aka. XXXX XXXX XXXX- XXXX. XXXX XXXX XXXXXXXX XXXX XXXX and It seemed legit.
On XX/XX/XXXX I asked the group how to become a member. Someone who is the head of the group answered me back. Her name is XXXX XXXX last name unknown ). She told me there is no Membership fee. There is a XXXX XXXX commission from any profits made. So I said, I will try with $ XXXX. XXXX showed me how to open an account with XXXX an online trading platform. This involved registering at XXXX XXXX XXXX XXXX XXXX with an invitation code XXXX. Then she showed me how to transfer money from my XXXX Account to XXXX. We boughtTether XXXX XXXX worth {$10000.00}. I sent XXXX XXXX to this address.
XXXX I started trading with XXXX XXXX. The first transaction I made was almost XXXX. I told her that it was easy. She said, but of course in every investment there is a risk. I was convinced to put more money into my account. She said that the following week is the big Layout meaning we can make more money. The more money in your account the more money you can make, XXXX XXXX XXXX helped me again to buy XXXX XXXX from my XXXX account. Bought {$98000.00} XXXX for {$100000.00} XXXX sent XXXX XXXX to XXXX Bought {$98000.00} XXXX for {$100000.00} XXXX sent XXXX XXXX to XXXX On XX/XX/XXXX. I bought XXXX XXXX XXXX for {$2800.00} from XXXX.
I sent XXXX USDT to XXXX On XXXX XXXX I used my BINANCE I bought XXXX {$5200.00} XXXX sent XXXX XXXX to XXXX I also used my XXXX account, bought XXXX for {$10000.00} and I sent XXXX XXXX to XXXX My total loss of {$220000.00} ( that is not including the fake profit from their platform ) The website for the platform can be found at XXXX XXXX XXXX ) Or XXXX Last Friday XXXX XXXX was our last trading day. XXXX texted the investment group through XXXX, XXXX XXXX XXXX XXXX XXXX, You can withdraw all the funds in your account including the profit to your bank card, and then settle the club commission with me.
My understanding was that we can withdraw all the funds in the account including the profit and then settle the club commission with her.
So she helped me initiate a transfer of {$490000.00} ( which included my initial investment plus gain. ) from their platform XXXX or XXXX account to my XXXX account. Using XXXX XXXX address : XXXX I was waiting for the money to arrive in XXXX, minutes later I texted her that the money was not in XXXX yet and it was taking too long.
XXXX told me that I have to pay the commission of {$53000.00} to her first before they can release the money despite the fact she described this account as my account. I told her I dont have additional funds in my bank and that I was planning on paying the commission from the earnings. She told me, That was the agreement that I pay the {$53000.00} before they can release my money to XXXX. We had many text conversations that evening of Friday XX/XX/XXXX, the whole day Saturday XX/XX/XXXX and now Sunday XX/XX/XXXX. I requested that they release the XXXX to XXXX to settle the commission on Saturday XX/XX/XXXX. XXXX responded on XX/XX/XXXX that my request was denied and the rules should not be broken. Anyone withdrawing funds is required to settle the commision first.
I told her I have a friend who is willing to help me pay my commision. XXXX had texted me before that she is from New York.
I told her that my friend lives in New Jersey and works in XXXX. She is willing to give you a cashier check and you release my money and I will be able to pay her back. She wants your address and telephone number and she can meet you tomorrow or Tuesday. XXXX did not agree.
So, at this point they are holding my funds, requiring a commission payment be made through a cryptocurrency address.
I believe that they have no intention in returning my money.
I would like XXXX XXXX XXXX to refund my XXXX for defraudent me and wrong business practice. How can he be allowed to practice this false XXXX firm.
As seen in XXXX : XXXX XXXX XXXX XXXX is the founder of " XXXX XXXX XXXX XXXX XXXX '' worldwide.
His advocacy by forming the club is to share his knowledge and skills to all of the traders globally.
He is a member of both the XXXX XXXX XXXX XXXX University XXXX XXXX XXXX XXXX XXXX University.
Born in an ancient family in XXXX, XXXX in XXXX.
He studied at the XXXX XXXX University XXXX XXXX in XXXX and then eventually entered the Department XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX and obtained a XXXX XXXX XXXX.
In XXXX, he joined the XXXX XXXX Bank as an intern as economic observer assistant. He began to work as an economic analyst in the XXXX XXXX Bank in XXXX, and start to participate in the foreign exchange reserve fund in XXXX.
In XXXX, he participated in the management of foreign exchange reserve hedge funds that exceeded XXXX XXXX XXXX dollars.
XXXX XXXX In his trading he found that XXXX XXXX and hedge funds were controlled by politicians and capital, and that the probability of profit could be greatly increased by having a strong enough capital to trade in the same direction at the same time, so XXXX became a tool for capitalists to harvest their profits, and he abhorred these actions.
So more and more he yearned for the absolute freedom of the trading market, so with the help of his previously accumulated contacts, after a lot of understanding and testing research After a lot of research and testing, he used his contacts and experience to lead a group of his followers and traded like a fish out of water, increasing his capital like a snowball by a hundredfold in just XXXX year 's time. Since then, he has risen to fame in the foreign exchange market and has countless followers.
In order to promote the globalization of investment in the foreign exchange market, after resigning from the XXXX XXXX XXXX, he started to prepare his own brokerage company and led investors to promote the popularization of foreign exchange investment together, set up a club for foreign exchange investors to exchange information and do basic general knowledge, professional knowledge training and trading skills training for beginners from time to time.
Through the information and signals he shares in the club, more and more people have grown to become gooXXXX XXXX XXXX with profits of at least XXXX XXXX in each special club training session, and club members have gained considerable wealth as a result of investing and trading XXXX XXXX with him. Contact Info XXXX, XXXX XXXX XXXX XXXX XXXX My XXXX XXXX is using this fraudulent platform : As seen in XXXX : Is XXXX Legit?
website XXXX XXXX website IXXXX XXXX *Is this the right industry? website XXXX XXXX *Is this the right Sector?
Is XXXX legit? Nope. It has the lowest trust rating on our chart. Let 's take a look at it and its XXXX industry. We put to work XXXX powerful factors to expose high-risk activity and see if XXXX is a scam. In this article, we have a review, take a look at alternative legitimate products/services and show you what you can do if you already lost your money.
XXXX XXXX XXXX algorithm gives this business the following rank : XXXX You should know why XXXX is flagged - see below.
Why would XXXX allow this XXXX XXXX firm be exposed to the world.
XXXX is also responsible for all the scams happening in the world. They should have a strict policies and have a specialize scam dectectors to stop this XXXX XXXX. XXXX has spam dectectors why can't XXXX do the same.
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello, I have several issues trying to get in contact with support for Binance US since XXXX. I understand the company is busy at this time due to high influx of new users and the movement of the cryptocurrency space. The reason I opened an account was due to a long time friend having been a customer for so long and had a great experience, which hes shocked to hear of my misfortunate experience with them. I opened an account around XX/XX/XXXX or XXXX here in XXXX and everything was fine and set up within a day or two, including their advanced account verification for money transfers through their partner, XXXX. I have also attempted a BBB complaint but company hasn't responded to that after just shy of a month long wait.
On Sunday, XX/XX/XXXX, was when the trouble started. There were old crypto coins ( Dogecoins ) I had from years ago in a digital wallet. I transferred a small amount first as a test to verify they came through, which they did. I transferred an additional XXXX coins after that and nothing ever showed up after hours, versus the XXXX minutes it took for my test transfer. I entered a support case with all of the information required in the form, such as wallet info, transaction number, when it happened, and additional details. The ticket requested if there was a way to sync the wallet to catch up to the transfer. The first response I received was on XX/XX/XXXX with what appeared to be a standard response. ( This appears to be true due to many other users on XXXX claiming it is the exact message they received after weeks of waiting for support. ) It said, Hello XXXX, We are terribly sorry for the delay in our response! Currently, we are working to resolve a high volume of inquiries, and we noticed you had not yet received a reply. If you still need assistance or have any questions, please let us know and well get back to you here ASAP! Thank you! To which I replied XXXX hours later by saying : Hello! I opened a new account and have been verified, no problem. I sent some XXXX from an old wallet as a test and it worked within 15 minutes. I sent another XXXX coins to my XXXX wallet on Binance US ( XXXX ) and it never showed up. I've verified it was the correct wallet address on my account and the XXXX transaction ( XXXX ) history/details confirm it's still not yet redeemed ( https : XXXX ). During the time I did the transactions there were reports Binance XXXX was down and deposits weren't coming through and figured that's what happened to me. Is there a way, as a user, to basically force the wallet to do a sync/update/recheck for transactions? I appreciate the time! After 9 days had passed without a response, I followed up since their email said theyd get back ASAP. On XX/XX/XXXX I replied to the email chain, Hello, I wanted to see if there was an update on forcing a sync on my Dogecoin wallet so that the coins I sent a month ago show up in my balance? Thanks! and never have received a response to that ticket as of today, XXXX
On XX/XX/XXXX, I took a chance and transferred more Dogecoins ( approximately another XXXX coins ) to my account at Binance US. That transfer was successful that day. After some deliberation, I decided to sell XXXX of my cryptocurrency ( XXXX ) for USD on XX/XX/XXXX. After that, I placed a wire transfer to withdraw some of my USD balance from Binance US to my XXXX XXXX account in the amount of {$5900.00}, {$5900.00} after fees. The transaction showed successful but I never received the funds in my XXXX XXXX account. After talking with XXXX XXXX, they said the account information was inaccurate because the way wire transfers work with them is to wire to their account with XXXX XXXX with my name in the wire information so that it is credited to my account. They said to contact my sending bank XXXX Binance US ) to get it corrected. I knew this probably wouldnt happen, so I tried contacting XXXX XXXX first. They said since I didnt have an account with them to please talk to my sending bank to do an amendment because they couldnt give me information and most likely it wouldve been rejected for an invalid account. According to the FAQs on Binance US, rejected wires should be credited within a few business days. Reluctantly, I opened a new support ticket with Binance US on XX/XX/XXXX in regards to wire transfer assistance.. ( As of today, XX/XX/XXXX, there has been no correspondence to that ticket. ) In addition, I even attempted entering a ticket with their partner XXXX on XX/XX/XXXX since they handle the banking in hopes they could give me a snippet of information. Hello, I placed a wire transfer last Friday, XX/XX/XXXX, but it didn't come through. I contacted my receiving bank and they said it should've been sent to their account within XXXX XXXX but reference my name for deposit. Is there a way to see if it was rejected then? I received the XXXX XXXX confirmation email which I used the link for. Email confirmations show the following : Account : BAM-Linked Account- Date : XX/XX/XXXX Amount of wire : {$5900.00} Conformation email link : XXXX : XXXX XXXX number : XXXX. Let me know if you need any other info. I appreciate the assistance! XXXX replied after weeks and said to contact BinanceUS.
At this point, I have not received any support for a case from the beginning of XXXX and now the beginning of XXXX support case either. The XXXX transaction lookup doesnt even show the status and acts as if it was invalid, evidently Im now out all of those coins ( pretty sickening due to the value lately ). On top of that, Im missing almost {$6000.00} USD in a wire transfer that shouldve been rejected or been able to be amended to be routed correctly based on information from the receiving bank ( s ). As a last ditch effort, I am attempting to get assistance by filing a CFPB complaint since it appears that the vast majority of Binance US customers are not receiving any support.
Thanks
|
| 05/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
XXXX BAM Trading Services Inc. d.b.a. Binance.US NMLS ID : XXXX XXXX XXXX ( CEO ) I will be posting correspondence and proof of my awful experience with the Binance.us customer service department. After months of support ticket submissions with lackluster response, I reached out to their Binance.us Customer Support XXXX Account ( XXXX XXXX ) and I still am not getting any resolution to my issue.
At this point in time they are simply ignoring my constant emails asking for resolution and I fear that my account will be blocked/deleted soon as it appears many individuals are dealing with similar situations : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They are currently holding over {$18000.00} of my funds and are claiming that I do not have a Binance.us account and currently ignoring my customer service tickets even when documented proof has been sent.
Unfortunately, I feel that this problem may be significantly larger than a few disgruntled investors who had bad experiences. I am creating this post not only as record of my current dealings with Binance.us but as warning to other investors who may be considering using their exchange or are already using their exchange and have been lucky enough not to have issues thus far.
Timeline of events : XX/XX/XXXX XXXX PST I registered for a Binance.us account and was instructed to complete the basic verification so I would be ready to trade. I was having a very hard time completing this as the verification system does not work very well and my personal photo and proof of ID were not accepted.
XX/XX/XXXX XXXX PST After an hour of attempts, I submitted by first support ticket ( # XXXX ), to which Binance.us support responded requesting further documentation in the form of my Drivers License, a personal photo of me holding my license, documentation showing Proof of Address, and a photo of my Social Security card. At this point in time, I decided that I was not going to send in that information.
XX/XX/XXXX XXXX PST I received an email from Binance.us customer support asking if I still needed help with my Binance account. I would say this is the end of what I would consider to be prompt/good customer service.
XX/XX/XXXX XXXX PST Nearly a month later I decided that I wanted to try again and I started the verification process with the same results.
XX/XX/XXXX XXXX PST Exactly 2 weeks later I received an email stating my verification was unsuccessful.
XX/XX/XXXX XXXX PST I decided to try and create an account with an alternate email to see if I had better luck with the process.
XX/XX/XXXX XXXX PST registration seemed to be going well this time around so I went ahead and funded my Binance.us account with XXXX XXXX and converted it to USD in Binance.us.
XX/XX/XXXX XXXX PST I submitted my first support ticket with my new email ( second overall ) ; ticket # XXXX and received a response to my request asking for more information. I replied stating that I had already sent my drivers license and utility bill and attached a copy of my most recent bank statement per their request.
XX/XX/XXXX XXXX PST I sent a follow up email to customer support explaining how I believed part of the problem with my registration may have been the fact that I tried registering with a different email address earlier in the year, and the SSN provided was creating a conflict because the system was stating that the SSN already existed ( ticket # XXXX ). I gave emails for both accounts in an attempt to help quickly resolve the issue.
XX/XX/XXXX XXXX PST After two weeks of not hearing anything from customer service I submitted yet another ticket with the first email address I tried using to create an account ( ticket # XXXX ) and received confirmation it was successfully sent in.
XX/XX/XXXX XXXX PST I received an email from customer service rep XXXX about my account claiming they could not manually verify my account until I had initiated my verification. I had already sent in all supporting documents confirming my identity and initiated my verification several times and already had wired roughly $ XXXX into my Binance.us account by this time.
XX/XX/XXXX I sent a follow up email stating that I disabled my first account with my first email due to the SSN conflict and my inability to verify my account. I was hoping that would rectify the issue and allow me to complete the verification process so I could withdraw funds from Binance.us if I needed to. Its now been over a month since my funds were deposited and I have been unable to withdraw them. I also posted my ticket number on their twitter account so that my issue could be escalated.
XX/XX/XXXX I received an email response from customer service stating that they were unable to locate the email address or UID associated with my account and to contact Binance.uss customer service when I very clearly have an account with Binance.us. I replied immediately with screenshots of my login page showing my user ID and balance.
XX/XX/XXXX I sent a follow up email with a screenshot of what happens when I try to verify my account and provided all of my personal information in the email. I also again explained that I felt the conflict was because of an old Binance.us account which I had already disabled.
I contacted the Binance.us support team via their twitter account ( private message ) again on XX/XX/XXXX asking for assistance rectifying the issue and received no response. On XX/XX/XXXX I received an email from Binance.us customer support stating they are escalating ticket number XXXX and have yet to hear back as of todays date XX/XX/XXXX.
I can provide email proof of all of the correspondence above should it be requested.
Any help in resolving this matter would be greatly appreciated.
They are ripping off hundreds of millions at a minimum, most likely billions.
|
| 10/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hi, I registered with binance over 5 months ago. Logged in twice, just to see how it works. Left it for a while and tried to log in again, but it wasn't possible. Despite my account was verified, I provided all information my account disappeared. I have been contacting so called customer service for over 4 months now, they told me my account was hacked and used to fund terrorism, then they delete chat. Every day for past 4 months I contact them and every day they have different person talking to me and giving me different information. I told them to delete my account and they refused. Told them it has to be reported to the police they did not give a XXXX. I am exhausted and tired, stressed and this is the latest message I sent them recently : " How many time I have to be explaining one thing to random bots all the time? When will you answer questions I have been asking for over 4 months now?
I am going to report you to financial regulator now and Police unit dealing with funding terrorism, because you state once my account was used to fund terrorism.
You told me my account has been hacked and used for illegal activities, I asked for more details and NOW you ask me for details then delete entire XXXX chat?
HOW MANY TIMES I told you I do not have access to my account and u told me it has been hacked so I CAN NOT DISABLE IT!!! I have been telling you over 4 months now to delete my account and every time I contact you, you ask same questions and transfer me to different people!!!
I told you and EXPLAINED over 4 months in relation to sending you any data AT ALL is dangerous because you lost my personal data and let my account being hacked then used for illegal activities!!!
How many times do I have to explain one thing?
HOW MANY TIMES I have to tell you, local authority will not play games with chats and bots? I WANT YOU ADDRESS AND PHONE NUMBER NOW, so I can start suing you and Police can take care of you!!!
STOP SENDING ME SAME XXXX NON STOP AND ASSIGN XXXX XXXX PERSON TO DEAL WITH MY ISSUE. Can you not see how XXXX frustrating it is now?
You should have reported a breach to police long time ago yourself as my account was hacked on your side and used for illegal activities, this is your legal obligation, I have copies of chats stating this.
You did not answer any of my questions and keep feeding me with your own XXXX, are you all bots there?
Which one of those is your address?
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX Binance XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Read message from yesterday : Another day, another different person dealing with my case for over 4 months now, how stupid is this?
1. Assign ONE person who will be dealing with my case only NOW. I am tired and sick of explaining the same thing over and over again for 4 months now. Give me a direct email address to ONE person ONLY who will be dealing with my case, this will stop me from explaining everything from the beginning to number of people who have no clue what is going on.
2. Police want DIRECT CONTACT with a PERSON to talk to, direct email address, phone number, and physical address. THIS is the lawful way of dealing with this, your terms and conditions are way below criminal laws. Also, it is your legal obligation to report incident to the Police as my account was used for illegal activity as you stated it previously. So, please provide me details of where, when you reported this cybercrime and who is the officer dealing with it now. Absolutely no police officer will give you photos of themselves after you let my account being hacked and used in God know what activities. Maybe funding terrorism? Maybe I should report it to the police that you fund terrorism via my hacked accounts and then are not willing to cooperate for over 4 months? You are referring me to cyber crime unit while you should have already reported it to the cyber crime unit! You said you are from security team, yet you do not know where I reside and cant check my IP address? Are you sure you are from the security team?
3. You have no postal address? What address is as company registered to? So you registered a company without a physical address? What is your DIRECT CONTACT to your legal team? I need to send you court summons and someone has to receive it.
4. In order to make sure, we are talking to the real account owner and also to ensure the adherence to our policies, we are forced to collect your video request for the account deletion. - I HAVE EXPLAINED THIS over 4 months numerous times, yet you do not listen, go back to previous chats and READ AGAIN.
I do not want anything from you except remove my hacked account which Binance let it happen. I want full detail how my hacked account and my data was used to for example fund terrorism. Then it was used in illegal activities ( could be funding drugs, human trafficking, terrorism, weapons, firearms ) and you do not want share MY OWN information despite laws is clear on this.
I want to sue you and I need you LEGAL TEAM ADDRESS NOW, address I will send summons to! 4 months, can you understand it has been 4 MONTHS trying to solve one issue and your fault my account was hacked, because it is not on my end.
If you did not understand what I wrote above transfer me to someone in charge and ONE PERSON ONLY, assigned to my case.
XXXX '' PLEASE CAN SOMEONE HELP ME, binance was hacked on their side, then account used for funding terrorism and God knows what else.
Regards XXXX XXXX
|
| 01/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
In XX/XX/XXXX due to this articleXXXX XXXX XXXX I submitted the Tron coins to the Binance ETH address. They never arrived.
I opened 3 support tickets that were closed.
Your support ticket is # XXXX. Was closed automatically. XX/XX/XXXX Your support ticket is # XXXX. Was closed instantly. XX/XX/XXXX Your support ticket is # XXXX. Created on XX/XX/XXXX XX/XX/XXXX asked for Update- No response.
XX/XX/XXXX asked for Update-No response.
On XX/XX/XXXX Received the following : XXXX ( Binance.US ) XX/XX/XXXX, XXXX XXXX XXXX, I hope all is well. Thank you for contacting Binance.US. I want to apologize for the delay in response and thank you for your patience as we have been experiencing a continuous influx of tickets requested and transitioning our support to meet market demands. I can assure you that your issue has not been overlooked! We have had a surge in customer inquiries over the past few monthswhile we try our best to respond back as timely as possible, it is taking us a bit longer than usual to respond back to each customer.
I was able to locate your missing deposit for XXXX XXXX Upon further review, this deposit was unsuccessful as XXXX is an unsupported asset on our exchange. Subsequently, your XXXX assets were sent to an unsupported deposit address. Your deposit may be recoverable, but we will need to have one of our technicians attempt to extract the assets manually ; please note, this will incur a processing fee of XXXX BTC for Unsupported Asset Recovery.
If you agree to this XXXX BTC processing fee, please ensure that XXXX BTC is in your account and respondvia this email threadwith your written consent along with the following information below. From there, we will begin the asset recovery process.
XXXX : If you havent already, please send us the transaction ID of the digital asset that you sent to Binance.US. You should be able to locate this in the wallet that the asset was sent from.
Return Address : Please also send us an address where you would like Binance.US to return your asset. Please make sure that this address is for the correct asset and network and does not contain any errors. Binance.US is not able to recover any assets that are sent to an incorrect address provided by the user.
Note that we can not guarantee when Binance.US will recover this asset, but well do our best to keep you informed.
I appreciate your understanding during this time.
Thank you for your patience.
Respectfully, XXXX Customer Success Binance.US I responded asking how I was being charged, when their company websites said they would convert as needed by sending to the Ethereum address, which I did.
On XX/XX/XXXX I receive, XXXX ( Binance.US ) XX/XX/XXXX, XXXX PDT Hello, Thank you for your patience during this time. My name is XXXX and I am here to provide an update on the situation around your missing assets. I have received word from our recovery team that we are unable to securely provide a return of your assets.
In reviewing this deposit, it has not been credited as the asset or network involved is not supported at Binance.US. The list of assets that Binance.US currently supports is available on its website HERE.
In the future, please exercise caution when sending assets and consider initiating a test transaction to confirm the asset reaches your account before sending larger amounts. For more details, refer to our FAQ article HERE.
Again, I apologize for the inconvenience of this process and that we were unable to provide a service of return.
Binance.US Customer Support Representative XXXX.
I asked how the collegue was able to find, but when I asked why I was being charged to process what their website was stated to do, they could no longer find it.
I have not heard anything since XX/XX/XXXX.
It sits as an open case, with no resolution for over 1 year, for over {$1000.00}. Having read online about issues, this is a common fraud that Binance.US is doing to many people with funds " not arriving '' despite having prove, that funds were transferred to Binance addresses.
|
| 10/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have an account on BinanceUs.com since XX/XX/XXXX and I buy and sell cryptocurrencies on this exchange. About 3 months ago, in XX/XX/XXXX, I attempted to log in and wasn't able to do so. I reached out to them and I was informed that my account had been deactivated, as per my request. I found that very strange since I had not made such request. I put in a ticket requesting a correction and my account to be reactivated. I emailed them a dated picture, holding my driver 's license, along with all the documents they had requested. My account was then reactivated on XX/XX/XXXX.
On the very next day, XX/XX/XXXX, my account was once again blocked. I attempted to log in and was informed my account had been disabled. Once again, I put in a ticket with their customer support requesting my account to be reactivated. I didn't get any answers, and I continued filling new tickets requesting my account to be reactivated, and requesting an explanation.
I received automated replies to every ticket I had filed. These responses came via system bots sent by " XXXX ''. After forty days, on XX/XX/XXXX, I was informed that my case was being reviewed by their Back Office, and that I would be contacted with more information when available. I continued sending emails asking for further explanation. I needed to know why my account had been deactivated and how to reactivate my account. A month later, on Friday, XX/XX/XXXX, I received an email, this time from a different sender ( XXXX ) requesting my identification ( driver 's license ) and a bank statement, registered with the BinanceUs, as proof of residency. Since this was an unknown email address, it ended up in my junk email, and I didn't know of it existence until the XXXX, when I was randomly checking my junk folder. That is when I realized that another email from this same sender, was received on XX/XX/XXXX, less than 24 hrs later, letting me know they were awaiting for the documents previously requested. At XXXX of XX/XX/XXXX, less than one hour later, another email was received indicating my case had been closed as resolved ( see below ) " Binance US XXXX Fri XX/XX/XXXX XXXX PM Please send your identity document and a bank invoice to verify your account.
BinanceUS '' " Binance US XXXX Sat XX/XX/XXXX XXXX XXXX When we did not receive a response from you, we closed the case as resolved.
We are sorry for the loss of your funds.
BinanceUS Support ^XXXX '' Upon finding these emails, on XX/XX/XXXX, I immediately replied explaining what had happened. I then resubmitted all the documents I had previously sent numerous times. I then received the following answer, via email without a signature.
" Binancian, We have informed you that the case has been closed.
If you have another question, reply to the email, and do not send spam messages on our platforms about the same ticket.
BinanceUS '' I have all the deposit slips from bank accounts from XX/XX/XXXX to XX/XX/XXXX. I also have all the necessary documentation for my personal identification with BinanceUS. My personal contact information have not changed since I opened my account with BinanceUS : home address, green card, email address, phone number, bank accounts, including my BinanceUs password are the same. Only my driver 's license was renew in XX/XX/XXXX and I even have the XXXX authenticator ( XXXX ). All properly registered in BinanceUs. There is plenty of evidence that I am who I say I am. I have never made a deposit other than through my bank accounts. I am really stunned by this whole inexplicable situation. I spent 2 months begging them to respond and to assist me, and when they finally replied to me, it was done over the weekend, from an unknown sender ( knew email address ). I was given less than 24 hrs to respond, before being informed that my account had been deactivated, that I had lost my funds, and that my case had been closed as resolved.
It makes no sense and violates all my rights as a consumer.
|
| 05/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
I believe it was XX/XX/2021. I logged onto binance.us on my home computer. ( I had been using the mobile app. ) I set up ACH transaction as it said it would be faster then debit or credit card. I wanted to purchase {$250.00} worth of BNB. ( Which at the time was XXXX ) I set up the transaction like i had previously done successfully on mobile with a debit card. When i clicked to complete the transaction a bubble popped up with the words " try again later '' in it. So i waited a few minutes and tried again. I dis this 4 times and every time i received a message saying try again later. So seeing that was not going to work I used my Debit card to purchase the BNB. I started a ticket that night just in case something went wrong and those transactions went through. As it showed them transactions as pending when i checked later. I will include a picture of that original ticket. I called my financial institution on monday XX/XX/2021 and explained to them what happened. They said they could not see anything as of that time but given the circumstances they could return the charges if they did show up later. The next day XX/XX/2021 all 4 charges showed up in my account. 2 out of the 4 went through as I had money to cover them. The other 2 went through but overdrew my account. After talking with my financial institution I decided to return 1 and keep the other 3. I went and signed the necessary paperwork to return the 1. Assuming everything was fine. I went and continued using my BinanceXXXXus account. I transfered the transaction i made with my debit cars off binanceXXXXus to my trust wallet. I sold XXXX XXXX to make other transactions i had wanted to make. Leaving XXXX XXXX as well as over {$250.00} US dollars in my BinanceXXXXus account. So there was enough USD and enough BNB to cover the 1 returned transaction. Depending how they wanted to take it back. Now I am assuming when they received the 1 that was chargeback. They disabled all of my trading. As well as locked my ability to withdrawal for risk management. Which I can understand for a couple days to male sure everything is straightened out. Even though it was not my fault their system said try again later. I know they have to make sure I have what I paid for and they got what they were owed. This whole time I have not heard anything from Binance.us I dont feel i should owe any fees. Even if I do I have not received any communication from them as to what I did wrong or what I need to do to restore my account. At this point I have potentially lost money as i could have traded some of the assets I have in my account when they were worth more then they are currently. Or for whatever reason. If I needed to withdrawal this money for anything I am unable to. This if very unprofessional. I am one of many experiencing these issues. With little to no help from Binance.us. I believe i have included everything here. I have done everything suggested by others to get help. I was told to try XXXX and XXXX amongst other sites and things. I created accounts and have tweeted and added my name to any lists or anywhere I could possibly find to get help. This is unacceptable of a place holding people hard earned money hostage because they have poor customer support. They still to this date. XX/XX/2021 have not sent me anything other then confirmations that they received my ticket/s. I found out that XXXX closed the subsequent tickets and marked them solved leaving just the original. Which would be fine if anyone at all had even let me know they were at least looking into it. Instead they have time to close 3 tickets as solved but not even look into the original ticket. Or let me know they are aware and are working on it. I did not take pictures of when it said try again later as I did not think this would ever be a issue. I have invested a fair amount of time and energy into getting this resolved i just want access to what is mine. That i paid for.
|
| 03/12/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I initiated what was supposed to be a wire transfer on XX/XX/XXXX to Binance US in the amount of {$10000.00}. It was completed from my XXXX XXXX XXXX account to the XXXX XXXX XXXX account Binance US uses on XX/XX/XXXX ( Routing number : XXXX, Account number : XXXX ). XXXX XXXX XXXX confirmed the transfer was completed and received. This transfer was intended to fund my Binance US account so I could purchase cryptocurrency. When making the transfer I accidentally checked the next business day box instead of same business day. This caused the transfer to be completed as an ACH transfer rather than a wire ( ACH trace number XXXX ). Signature Bank ( the bank where the account is held ) uses the same routing number ( XXXX ) for wires and ACH transfers so the money goes through to the account regardless of the method. As of today ( XX/XX/XXXX, over 1 month later ) my funds have not been returned to me or placed in my Binance US account. When you request a wire transfer Binance US sends an email with instructions ( copy attached ) and asks that you put a reference code in the transfer comments to track the funds. The code given to me was XXXX and it was placed in the comment box. I have tried to contact Binance US on two occasions which is an absolute nightmare. There is no customer service phone number so I opened two support tickets one on XX/XX/XXXX ( # XXXX ) and one on XX/XX/XXXX ( # XXXX ) with more accurate information regarding the details of the transfer including the ACH trace number XXXX. I received an automated response from Binance US on XX/XX/XXXX apologizing for the delay and asking if I still needed assistance. I replied with the details of my situation. To my surprise, I actually received a response from a customer service agent named XXXX on XX/XX/XXXX. He asked me to provide more information which I did. I explained my situation in detail and provided him with the ACH trace number to locate my transfer. He replied and said that he would get in touch with their financial partner ( XXXX XXXX XXXX ) and get back to me. I reached out the next day ( XX/XX/XXXX ) and asked for an update and he replied a couple of hours later stating that he was sorry but they were unable to accept my transfer but that they were working on getting it back to the originating account. It is now 9 days later and I still do not have my money back in my account. I reached out 3 separate times for an update since XXXX 's last contact on XX/XX/XXXX and have been completely ignored by Binance XXXX. A copy of most of this email chain is attached. The fact that a company like Binance Us that controls billions of dollars of people 's hard-earned money does not have a protocol in place to automatically send back transfers they can not accept is ridiculous. Them recognizing and acknowledging the issue and still not sending the money back is criminal. Customer service should be a company 's number one priority when dealing with customer 's money directly. One does not have to investigate the r/binance subreddit or the @ BinanceUs and @ BinanceUShelp XXXX accounts to see that many people have similar issues involving their hard-earned money and customer support is near non-existant. The craziest part is that including the missing {$10000.00} that this complaint is about I gave this company {$50000.00} worth of business in my first 10 days of signing up. I actually enjoyed using the platform before realizing they provide zero customer service. The bottom line is I just want what's right. I am a hardworking XXXX XXXX that worked my tail off during this pandemic for that money. I was just trying to invest some of my hard-earned money into cryptocurrency. Instead, I have been essentially robbed for {$10000.00} of my hard-earned money with no way to talk to anyone directly to help resolve my issue. I ask that Binance US does what's right and sends my money back to my XXXX XXXX XXXX account immediately.
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I was using Binance.us for several years, and I have 2 factor Authentication set up on my account, Specifically I used to use XXXX XXXX. I decided to get a new XXXX on XX/XX/2021, so I was upgrading my phone from XXXX XXXX to an XXXX XXXX XXXX XXXX XXXX unfortunately I did not know that I had to remove 2 Factor Authentication from within XXXX before turning in and erasing my XXXX, I thought that XXXX back up would transfer this data to my new phone but It turns out this a common misconception and this is exactly the same as if I lost my phone or if someone stole it. So on XX/XX/XXXX I finally made my first attempt to have Binance.us Customer service Reset my 2 Factor XXXX XXXX settings for me. I've done my Due Dilligence and this is unlike all the other Crypto Exchanges, the only way. There is no automated process like other exchanges.
So I got no response after 3 weeks I looked at the status of my request and it was " Solved '' with only one email response, they said they were very busy and they wanted to make sure they're working on it. I waited longer and finally started trying again..I made multiple tickets All the ones specifically asking to Unlock my 2 Factor are solved automatically. They do send an Automated message as follows : Most of the tickets actually solve without giving this message : " # # - Please type your reply above this line - # # Hello, Thank you for contacting us! We've received your request # XXXX.
Don't worry ; we can assist you manually.
To help you with your request, please provide the following requirements to continue : Step 1 ) : Attach the same photo of your identification that was used to register your account.
Step 2 ) : Attach a selfie photo of yourself, holding the same proof of identification.
Step 3 ) : Attach a video of yourself, holding the proof of identification and repeat the following phrase : " Today is ( DATE/MONTH/YEAR ), I am requesting to reset my account 2FA for my Binance.US account associated with ( XXXX ). '' Please provide the documentation attached to this thread, or you may use a XXXX link ; we don't accept documentation within XXXX After we verify your files, we'll authorize the reset 2FA process. Please understand that as a security precaution, we will temporarily suspend the withdraw function for 48 hours.
We appreciate your cooperation and look forward to your reply.
This email is a service from Binance.US. Delivered by XXXX " So I actually didn't recieve this message for the first time until the end of XXXX actually, it was very unexpected, I had been waiting like 3 months and then I randomly get this info in my email. So I decided to follow the instructions and I get the same response, It solves the ticket with no further explanation, I've been so desperate to fix this problem I don't know what else to do, I am not even sure there is a human doing this it may just be automatically set to solve this type of ticket.. if I do a ticket for another topic, there is a person who will say please file a new ticket under the correct topic, and hence, they miss the entire purpose of customer service. Obviously we are not going to let them just keep all my money in the account forever, right?
My Account for Binance.us is Username : XXXX My name is XXXX XXXX XXXX My Address is XXXX XXXX XXXX XXXX CA XXXX It is worth noting that, I am still able to use the account through a 3rd party website called XXXX which has an api set up to control trades from the XXXX website, this means that I can, buy & Sell crypto currencies on this website however I can not transfer any money from my account to the real world its trapped. I have a concern that maybe they can see there has been activity, and perhaps that is why they solve the ticket because it looks like someone has been using it.
So from XX/XX/XXXX till Today I'm waiting for help.
THank You
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I Started Investing in CryptoCurrency with Binance.us on XX/XX/2021. I was using two of my bank accounts to fund the purchases of the currencies they hold. After initiating a purchase, you hold the currency with them, but it would take at least 3 days to come out of my Bank Account. Currencies purchased on Binance.us must sit in their exchange for at least 10 days before being exchanged, withdrawn, or sold. On the XXXX I Purchased {$1200.00} of Digital currency XXXX & {$100.00} XXXX successfully. On XX/XX/2021 Purchased {$940.00} of XXXX Successfully. On the XXXX a successful purchase of {$60.00} worth XXXX. On the XXXX, I initiated a purchase of {$940.00} of XXXX which was put into my Binance Account on XX/XX/XXXX.
On the XXXX of XXXX I received an email from Binance Stating " We were unable to process a charge for your recent deposit or Buy Crypto order below : Chargeback amount : XXXX XXXX Order time : XXXX XXXX ( XXXX XXXX Payment type : ACH '' So I went to attempt again to deposit the amount of {$940.00}, but Binance says my account is locked due to chargeback, no withdrawals, deposits, exchanges are allowed. Binance says I need to verify my account via a support Ticket. On the XXXX of XXXX I placed the Ticket which asks me to provide a Bank Statement from the bank Iused & a video with me in frame stating my name & holding my ID & a piece of paper with binance verification written on it, which I do all of. I then Receive an email stating " Your support ticket is # XXXX. We are working through a high volume of customer inquiries. Our dedicated support team is answering all queries in the order received and one of our representatives will respond to you as they are able. '' Then, on XX/XX/XXXX I received an email stating " Our records indicate you have an outstanding balance from a previous deposit. The status of your deposit appears as a Chargeback that must be settled before access can be reinstated. To confirm the status of your deposit, please visit your deposit and withdrawal here.
Please understand that failure to settle the outstanding balance will result in possible liquidation of your assets. For information regarding our negative account balance this morning, please refer to our support article here. " I try again to deposit & it fails becausemy account is still locked. I place another ticket asking about allowing me to deposit & receiveemail stating " Your support ticket is # XXXX. We are working through a high volume of customer inquiries. Our dedicated support team is answering all queries in the order received and one of our representatives will respond to you as they are able. '' On XX/XX/XXXX, I receive another email stating " Our records indicate that we were unable to charge your bank for a recent deposit.To enable our users to trade as quickly as possible, our system pre-credits your account when you initiate an ACH deposit. Your bank is then charged anywhere from 3-7 business days later. This varies depending on your specific financial institution and their processing time.
Per our FAQ, we recommend ensuring your deposit amount is held in your balance for up to 10 days to avoid any issues.
At this time, your account shows a negative balance that needs to be settled before your ability to trade and withdrawal can be restored. To re-enable your account, please deposit the amount owed at the Binance.US Deposit Page.
You can see the status of your deposit by viewing your deposit & withdrawal history.You do not have to create a ticket or follow up about this matter, we will check your accounts status in a few days to see if its been covered to unlock you.
I attempt to deposit again on the XXXX of XXXX, it fails again. Binance.us has no support Number to talk to a human. It has been more than 2 months and they have not provide a solution or realistic way to fix this issue.
|
| 03/19/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Last week ( XX/XX/XXXX ) I tried to deposit funds into my Binance US account and it showed the deposit failed. I then tried to deposit the same amount for a second time because I thought a glitch had happened or something. The second time I tried it didnt go through again and once again said failed deposit.
I then checked my bank account and it showed the amount I tried to deposit was taken out of my account and showing it was sent to my Binance US account. Both attempts that showed up as failed on my Binance US account showed up as pending transaction in my bank account with the money taken out of my account. This was a total of {$4100.00} ... {$2100.00} the first attempted deposit and {$2100.00} the second attempted deposit. I checked my Binance US account about 30 minutes later and it still showed the money was not in there and still said the deposits had failed.
Because I had no idea where my money was I called the bank and canceled the 2 pending transactions to Binance US.
The very next day and the 2 days after it let me deposit more money into my Binance USaccount from my bank account.
Then on XX/XX/XXXX I was in the middle of a trade and as I was making the trade a statement popped up on my screen that said Binance order failed : trading disabled. I than received an email from Binance US telling me I did a charge back and in order to rectifying things I needed to deposit {$2100.00} which was the amount I tried to deposit twice on XX/XX/XXXX when it showed up as a failed deposit on the Binance US side.
Basically, I had 7 days to put {$2100.00} back in my Binance US account or they would take further action. They said I needed to rectify my account of {$2100.00} because when I put a stop to the deposit on XX/XX/XXXX it now showed up as a chargeback to them. However, I only put a stop to the deposit because it was not showing up anywhere in my Binance US account. The deposits showed failed and the money was not physically in my Binance US account yet it showed it was taken out of my XXXX bank account. I didn't know where my money was so I put a stop to the deposit.
My account is still suspended and I cant trade or withdraw or deposit anything. Basically they are holding all the money in my account XXXX.
Binance US does NOT have a phone # you can call. All you can do is email them in the form of a support ticket. I did this and than I went to their XXXX customer support page and complained that this wasn't right and can they please respond to me quickly so I can have my account unlocked.
They responded to my support ticket asking me to send a copy of my bank statements showing the deposits I tried to make on my end and also request a selfie video of myself holding my ID and proving I am who I say I am.
I then went to their XXXX support page again this morning and said I have provided them with everything they request and they still haven't responded and my account was still locked.
I can't trade, I can't withdraw, I can't transfer any of my coins. My account is literally frozen. All I can do is look at it.
I then went back to their XXXX support page this afternoon to check in on my message to them from this morning and saw that they have blocked me.
What kind of company that deals with billions of dollars of other people 's cryptocurrency has their customer support set up so you can only email them and be dependent on their response time?
Who are they to lock someone's account and then not communicate properly with them so it can be resolved? If there was a phone # to call I could have got all of this resolved within minutes.
And then I follow up with them on their support page and their response to that is to block me?
I have never had a company be so arrogant with me before. It's unbelievable.
|
| 02/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
Good afternoon. My name is XXXX XXXX. I initiated a wire in the amount of {$51000.00} to Binance US on XX/XX/2023. Here is a summary of the matter after plenty of correspondence : They felt like they needed to verify that it was really me sending funds via wire from my bank account so they made me submit a video of myself holding my driver 's license and answering questions according to a format/template that they sent me. I also had to provide a bank statement to them. After submitting those things, they came to the determination that they needed to conduct a phone interview with me. They asked me to submit some days and times that I would be available. Almost immediately after I gave them my availability, they responded that my account access with them had been XXXX and that I could not login. They instructed me to contact my bank and have the wire recalled. My bank ( XXXX XXXX XXXX ) told me that it was far too late to have the wire recalled because Binance US had already received it and the time frame was beyond the wire recall option. After submitting a support ticket in reference to the details above on or before XX/XX/2023, Binance still hasn't returned my funds. Furthermore, my account access is still restricted and I can not even login to initiate a return of the funds myself.
It's {$51000.00}. That's a lot of my money to be holding without them even giving me a time frame of when they will properly address the matter. Please see below for their most recent correspondence to me today XX/XX/2023 when I told them I was going to submit a complaint to the CFPB : " Since you are no longer permitted to use Binance.US services, we recommend initiating a wire recall by contacting the XXXX of your bank that was used to sent the wire deposit. They should still be able to recall the wire, since it has not been accepted by our payment processor.
If they are not able to recall the wire, please continue to await communications from our back office team regarding the return of these funds to your bank account. Unfortunately I can't offer an exact time frame as to when, but you will likely be given a window of time to withdraw your funds before your account is officially closed. That said, this decision will be at the discretion of our back office team, and it will be communicated via your email support ticket.
I do apologize for any inconvenience surrounding the length of this process. I can assure you that our back office team is still working to complete their review of your account though, and you can expect to receive further communications from our team via your email support ticket as they make progress with this process. '' I've been in communication with them since XX/XX/2023. They already knew I sent the wire from my account and have already known that my bank said they couldn't initiate the wire recall a long time ago. At this point they are just an egregious amount of time to refund my money and are just being downright disrespectful.
Thank you for your assistance in the matter.
XXXX XXXX
|
| 02/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Apparently, this company is insane. The exchanges below are absolutely circular and illogical. They went from saying it would cost me an amount in Bitcoin to fix the problem and me putting that amount into my account. They then said it would take " two weeks '' from XX/XX/XXXX to " retrieve my assets. '' Now, we return to the very beginning of this almost half a year nonsense to them scribbling the same gibberish they did at the beginning. It is almost like they are just making things up hoping that the problem will just go away. What happened to the two weeks to retrieve my assets. How can I financial institution operate this way? They stated to pay the Bitcoin and that they would return my assets in two weeks and now I get some regurgitated nonsense. See the exchange below for a further journey down the path of insanity.
XX/XX/XXXX XXXX XXXX, BAM Trading Services Inc. d/b/a Binance.US ( " BAM Trading '' ) is in receipt of your complaint to the Consumer Financial Protection Bureau XXXX XXXX CFPB XXXX ). As you are aware, BAM Trading 's Customer Service representatives have been working with you to resolve the issue that you are experiencing with the recovery of your assets. Please continue to communicate with them and provide them with the information that they request. We regret any inconvenience that you have experienced. Thank you for your courtesy in this matter. Best regards, Complaints Team at BAM Trading XX/XX/XXXX XXXX XXXX, BAM Trading Services Inc. d/b/a Binance.US ( " BAM Trading '' ) is in receipt of your complaint to the Consumer Financial Protection Bureau XXXX XXXX CFPB XXXX ). As you are aware, BAM Trading 's Customer Service representatives have been working with you to resolve the issue that you are experiencing with the recovery of your assets. They have advised that approximately another two weeks will be necessary to retrieve your assets. Please continue to communicate with them and provide them with the information that they request. We regret any inconvenience that you have experienced. Thank you for your courtesy in this matter. Best regards, Complaints Team at BAM Trading XX/XX/XXXX Dear XXXX XXXX, BAM Trading Services Inc. d/b/a Binance.US ( " BAM Trading '' ) is in receipt of your complaint to the Consumer Financial Protection Bureau ( `` CFPB '' ). BAM Trading 's Customer Service representatives previously worked to address this matter with you. As explained, BAM Trading representatives can attempt to help you recover assets due to your error in sending assets to an incorrect address ; however, BAM Trading can not guarantee success in those recovery attempts. More information regarding BAM Trading policies regarding assets that a user incorrectly sends to an unintended address may be found at https : //support.binance.us/hc/en-us/articles/4404564207255-I-Sent-Assets-to-the-Wrong-Address-Can-I-Get-Them-Back-. We regret any inconvenience that you have experienced. Thank you for your courtesy in this matter. Best regards, Complaints Team at BAM Trading
|
| 04/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
In XXXX, I opened and funded a consumer account with BAM Trading Services , Inc. on their platform located at www.binance.us. The BAM platform allows users to purchase, sell and store digital assets and XXXX currencies. BAM has three levels of personal verification Basic Verification, Advanced Verification and Cash Account Verification. After I submitted identity, address, government ID, and a Prime Trust questionnaire to BAM, I was approved under all three verification levels which purported to allow crypto withdrawals of up to {>= $1,000,000} and US dollar withdrawals of up to {$5000.00}, daily. For many months, I was able to deposit funds, withdraw funds, and purchase and sell digital assets on the BAM platform.
In XXXX of XXXX, without any notice or warning, BAM suspended all trading and withdrawal functions on my account. I was unable to withdraw US dollars and digital assets as well as prohibited from selling or purchasing digital assets or fiat currency. I discovered that BAM has no telephone number whereby consumers can talk to a real person. Instead, BAM requires consumers to resolve issues through their email ticketing system, which I attempted to do without success.
On or about XX/XX/XXXX I submitted an inquiry asking why my account had been suspended XXXX Support Ticket No. XXXX ). I received an automated response stating : We are working through a high volume of customer inquiries. Our dedicated support team is answering all queries in the order received and one of our representatives will respond to you as they are able.
On XX/XX/XXXX, BAM responded requesting that I provide them with the following : 1 ) Video of you holding your ID along with you stating the following inside the video : " My name is [ First and Last Name ], today is [ Today 's Date ] my e-mail is [ your email used for registration ] and I acknowledge that I registered for a Binance.US account and I will be the only person with access. In addition, I confirm that I have read the Binance.US terms and conditions and I'm aware that the company provides financial services. '' 2 ) Recent bank statements for all linked plaid accounts.
3 ) Attach the files to this message in your next reply so that our team can verify it.
As of today, my account remains locked with no reasonable path for discovering why it was locked, how to reasonably unlock it, or how to reach a real person at BAM. The only reason BAM provided was a generic statement when I attempt to withdraw my funds stating Withdrawals suspended due to risk management and Order failed : trading disabled. At the time of this letter, the value of the digital assets and US dollars BAM is holding and refusing to return is {$98000.00}.
Please investigate this company. A quick internet search yields numerous complaints from consumers who are in a nearly identical situation, unable to speak with anyone at BAM or access their funds. Please let me know if you need anything else from me.
|
| 05/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have purchased cryptocurrency from Binance.US and also transferred cryptocurrency from other wallets to my Binance.US wallet. I have been unable to access any of those funds, withdraw any of the cash I've had ( XXXX ), or even withdraw any of the cryptocurrency for at least 3 weeks. The last time I was able to successfully withdraw funds was XX/XX/2021.
I have reached out to Binance.US NUMEROUS times, including about this issue. I issued my first ticket to them when I had trading disabled in XXXX, and I still have not received a response even to that inquiry, despite having submitted something in response to an automated message that purported to allow me to " escalate '' my issue.
I have tried every form of communication they have for contacting them and have received nothing in response. At this point, I have {$5200.00} of assets and can not withdraw any of them. I can sell cryptocurrency ( albeit at a worse exchange rate than the market since " trading '' has been disabled for me since XXXX XXXX, but I can not withdraw the USD after doing so. I am still able to deposit from the bank accounts to which I sought to withdraw funds. So they allow me to put money or coins into my wallets with Binance.US, but I can not take anything out. I have tried various currencies and various amounts, and I keep getting the automated message " withdrawals suspended due to risk management. '' Researching this issue online provides a number of possible reasons for this message, but none of them apply to me.
I do have two cryptocurrency purchases that are still within a 10-day hold period, so I understand that I would not be able to completely liquidate my account, but I was unable to withdraw cash prior to making these purchases, and I have tried withdrawing assets that have been in the account since early XXXX and get the same message. Those would not be subject to any sort of hold. In any event, I am extremely alarmed because I can not access any of these assets and can not get ANY response from them about anything and haven't been able to do so for months. I would like to be able to withdraw everything and cancel my account, but there is not even a way for me to do that.
I have threatened them with legal action if they did not respond by Friday, XX/XX/2021, but they did not respond. I wanted to seek CFPB 's help before filing a lawsuit because of the costs associated with filing suit.
I did have a few failed deposits in the past, and one chargeback, but those were some time ago, and were for small sums under {$300.00}, and I immediately replenished the account, so certainly that does not justify a complete lockdown of my account and in particular an inability to withdraw assets that I didn't even purchase through Binance.US. Those were mistakes due to me using the wrong account in the app, which is somewhat difficult to navigate. Certainly, it is not excuse for essentially converting over {$5000.00} in assets.
|
| 12/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2022 I transferred XXXX XXXX ( {$320.00} USD ) and XXXX XXXX ( {$44.00} USD ) from XXXX to Binance. When I scheduled the transfer from XXXX, the XXXX XXXX automatically populated. At the time of the transfer, I did not know that the network transferring it had any significance, I just knew I had to make sure I had the correct wallet address, and that XXXX could only be successfully transferred to a USDT wallet, etc. I made the transfer, but the coins never arrived. I contacted XXXX support a little while later and informed them I had not received the transfer. I also contacted Binance on XX/XX/XXXX. I did not receive a reply from either of them, so I contacted them again on XX/XX/XXXX. On XX/XX/XXXX, XXXX from the Binance team said that in order to investigate this, he needed the transaction IDs. I copied what I thought were the transaction IDs from the confirmation emails and sent them to Binance. XXXX, from Binance replied and said that they were not valid IDs that it looked like an internal ID that XXXX used. On XX/XX/XXXX XXXX from XXXX got back to me and said before they could help me, I needed to log into the app and contact support that way. I finally received a response from XXXX and was able to get the correct transaction IDs, which I then sent to Binance. I communicated back and forth with XXXX asking them if they could recover the funds for me since they were in their network, XXXX and they said they could not, that they had already left the platform and were in Binance 's possession. They said I should ask Binance to reach the coins with the hashtags and recover them or send them back. The last support person I communicated with on XX/XX/XXXX at XXXX was XXXX and he explained that at XXXX if funds are deposited on the wrong network, their team can sometimes recover them for their client or send them back to the originator and that I should ask Binance to do this for me. I communicated back and forth with Binance asking them to retrieve my deposit or send it back to XXXX their response was that they do not support the network and therefore they could not retrieve my funds and that they keep track of these issues so if they support the network in the future, they would contact me. The last correspondence I had with Binance was with XXXX on XX/XX/XXXX. The support ticket number for this communication with Binance is XXXX.
Exchanges should not be allowed to keep customer funds, profiting off of XXXX XXXX XXXX. Like XXXX said, they are in Binance 's XXXX, so only Binance has access to them. There should be controls in the system to either not allow transfers to be made between exchanges if the exchange receiving the funds doesn't support the network, or if the transfer is made to an unsupported network it gets rejected and sent back. Exchanges should not be allowed to not support a network and keep customer funds.
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/2021 Opened Account at Binance.US. After completing " Basic Verification '' steps I was allowed to deposit Cryptocurrencies ( digital assets ) and start trading. Over the next few months I transferred approx XXXX dollars worth of digital assets from my XXXX and XXXX accounts into Binance.US and traded for other assets.
XX/XX/2021 I noticed one of my limit orders didn't execute when it should have. I found that I couldn't execute any trades or withdrawals, my account was locked out. I found that now Binance.US wanted me to complete " Advanced Verification '' steps. 1st step was to take pictures of my drivers license and use facial recognition software to identify myself. I completed step 1 and it was approved. 2nd step was to upload a proof of address document ( bank statement, utility bill, etc ). I downloaded the most recent statements from my service providers and sent them to Binance.US in the requested PDF format ( this was the format I downloaded them as and they were not altered ). I sent a total of 4 documents that complied with the requirements, each was rejected for reasons : " incomplete address '' or " OCR error ''. I filed a support ticket and received an automated response asking to explain problem.
My response : " I have sent 4 pdf documents that comply with requested standards, all documents have the same address, which is my current address. The address matching system clearly is not functioning properly, as I have found many other people complaining about this problem on internet forums and social media sites. Please help to solve this problem quickly, because I use a short term trading strategy and am loosing money by not being able to change my positions. '' XX/XX/2021 I have received no response to this message and have found no other way to contact them.
My main source of information on others having similar problems was : XXXX XXXX XXXX/r/BinanceUSclassaction/ Some people have been waiting for over 3 months with nothing but automated responses. Others have been able to complete the step I am working on, only to be asked to do additional ridiculous stunts like take a video of themselves holding a hand written sign stating " Please reactivate my account '' and saying it as well. Binance.US appears to be making a mockery of their customers while they hold their assets hostage.
XX/XX/2021 My current account balance is approx XXXX dollars worth of cash and digital assets, I'm worried that I might loose a large amount of this if I can't change my positions, or possibly never have access to it again. I'm also worried, if this is how they treat their customers, what might they do with all the personal information I have sent them.
I have recently learned that a new CEO was appointed, hopefully he will fix these problems, because I really enjoyed using this platform, before I was locked out.
|
| 04/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Binance.us arbitrarily deactivated my account and I am not sure if any funds remain in it -- I have a times had six figure balances there, so I need to get it to verify the value of my account and get any remaining funds out. Second, I need my transaction data so I can do my taxes. This company is a fraud, others have had this happen to and there is no one to contact. They are ripping off consumers. Please help, I only need access to verify my funds are cleared out and to get my transactions for taxes. Thanks, XXXX XXXX XXXX is the email chain with Binance, I have tried before and they just go silent and never respond ( note newest message on top, original message at end ) I wrote : XXXX XXXX, 2022, XXXX PDT Filing a complaint against Binance.us with the Consumer Financial Protection Bureau ( CFPB ). I expect a response to this matter and to gain access to my account to get transaction data and verify no remaining funds. Binance.us is committing financial fraud.
No Response from Binance I wrote : XXXX XXXX, 2022, XXXX PDT I need my transaction data, where do I get it. And how do I verify that there are no longer any holdings in my account and that Binance.us isn't just stealing my funds?
Please advise. XXXX XXXX XXXX No Response from Binance I wrote : XXXX XXXX XXXX XXXX PDT I do not understand. I have no ability to get into my account to even check for account balances or to get my transaction data to complete my Federal and State Income taxes. You are not abiding by the law, I have rights, you have obligations. I will seek remedies and turn your over to the SEC, and the DOJ if this is not immediately resolved. XXXX XXXX Binance wrote : # #- Please type your reply above this line - # # Upon completing a review of your Binance.US account, we regret to inform you that we will no longer allow you to use Binance.USs services.
We have closed your account due to a violation of our Terms of Use ( https : //www.binance.us/en/terms-of-use ). Our decision was based on numerous factors, including but not limited to our commitment to abiding by all Federal and State laws and regulations, as well as adherence to our own policies and procedures. Unfortunately, we can not elaborate on why we have made this decision.
Please note you have XXXX hours to withdrawal any account balance remaining on your account. Thank you for your understanding.
This email is a service from Binance.US. Delivered by XXXX XXXX XXXX ] I wrote : XXXX XXXX XXXX XXXX PDT I have been locked out of my account for some time now and put in other requests to restore my credentials. I have need to trade and also need access to my transaction data for taxes. Please advise asap, I need to do my taxes. I can be reached at XXXX or XXXX. Thanks, XXXX XXXX
|
| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hello, I have been using Binance.US ( otherwise known as BAM Trading Services, Inc. within the US ) to purchase cryptocurrency and encountered an issue where on XX/XX/21 I attempted 2 USD transfers via ACH from my FDIC insured bank account to my account with Binance.US. After waiting for 5 minutes for the transfer to go through, Binance.US reported that the transfer/deposit failed ( both attempts ). I then attempted to use my debit card linked to the same bank account to transfer funds. This transaction was also reported as failed by binance.us. By the way, Binance.US says that funds held as USD with them are FDIC insured.
As expected with the failed transactions, no USD funds were deposited into my Binance.US account. Okbad productbut no harm, no foulor so I thought. I logged into my bank account on XX/XX/21 and saw that it was debited by Binance.US for {$500.00} despite the failed transfers. I logged into Binance.US to check for the {$500.00}. Nothing.
So in short : I was told the transfers failed, my bank account was charged anyways, but I never received the funds in my Binance.us account.
I submitted a ticket/service request with Binance.USs customer support on XX/XX/21. They said that it usually takes 30 business days for an initial response ( which in itself is unacceptable ). I waited and waited and waited. No response.
I resubmitted a ticket/service request on XX/XX/21 and waited two more weeks. I then took to other methods of contacting them ( they dont list a phone number ). I noticed they have an active XXXX page with a support request section where you can request to have your ticket escalated. I submitted a message in that section and received a response that my ticket was escalated around a month ago. After waiting another week of no response, I submitted a request again on XXXX with the same message of escalated ticket.
On XX/XX/21 I received my first email from XXXX at binance.us customer support saying that they received my request and submitted a request to their payment provider for additional research. That was the last that I have heard from XXXX. On XX/XX/21 and XX/XX/21 I reached out to support again via XXXX. Same response. Yesterday I also attempted to contact them on XXXX. Received a similar escalated ticket response.
I have copies of all communications and screenshots of my accounts/account statements.
At this point the issue has been outstanding for 3 months. I am running out of options. The amount of time and effort I have put into this is worth more than the money and Im considering filing a lawsuit as this is now, in my mind, bordering on theft. Contacting CFPB is my last effort to get this resolved before going the legal route.
Thank you for your help.
|
| 05/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
my binance.us ticket # XXXX.My binance.us account can not be deposited, can not withdraw cash to the bank, and can not withdraw cryptocurrency to my digital wallet. Because on XX/XX/XXXX, I transferred money from my XXXX XXXX account to binance.us account, the amount was $ XXXXusd, and the transfer was successful immediately. But on XX/XX/XXXX, I received an email from binance.us and refunded my $ XXXXXXXXusd. The reason should be that my bank card was less than $ XXXXusd, and I was asked to deposit the money in binance.us as soon as possible. Account, but later I discovered that binance.us has disabled deposit usd, withdrawal of usd, and withdrawal of encrypted currency. I cant deposit {$1500.00}. I can only sell the encrypted currency in my account until {$1600.00} in my binance.us account. With {$1600.00}, they still don't unlock my account. Today I still can't deposit usd, can't withdraw usd to my bank, and can't withdraw encrypted currency to my digital wallet. The current binance.us account contains {$20000.00} worth of cryptocurrency, XXXX dXXXX and XXXX XXXX. This is the problem I am facing now. I couldnt find the customer service number of binance.us. I emailed them without replying. I left a message on XXXX. They would only say that they had helped me with feedback and would contact me soon, but I couldnt wait for their email. There was no reply at all. I searched the Internet for problems like mine, and found that many American citizens face the same problems as me, unable to withdraw cryptocurrency, unable to withdraw usd to the bank. I really dont know what kind of binance.us is. The company has such poor customer service, which is unique in the world. They don't care about the loss of customers, and don't care where the customers ' money is. Doesn't binance.us do things in accordance with the laws of the United States????? I am very, very worried now, I am afraid that all my money will be taken away by binance.us and swallowed by them. I was desperate these few days. I asked a lawyer for consultation. He said that binance.us has a lot of power in the United States and a large sphere of influence in the United States. This lawyer is not willing to help me, but this lawyer asked me to go to Consumer Financial The Protection Bureau asked for help and asked the Consumer Financial Protection Bureau to help me. I always believe that the United States is a powerful country and a country under the rule of law. The Consumer Financial Protection Bureau can help people like me. The existence of the Consumer Financial Protection Bureau can make those who are irregular, distorted, and dark The transactions are regulated and corrected. Thank you very much Consumer Financial Protection Bureau
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On XX/XX/2021, at approximately XXXX EST, I initiated a wire transfer of {$5000.00} to my Binance.US account to begin crypto investing. Binance.US issued to me the following information to affect the wire transfer from my bank : Recipient Name : XXXX XXXX, XXXX Recipient Address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, NV XXXX Routing Number : XXXX Account Number : XXXX Bank Name : XXXX XXXX Bank Address : XXXX XXXX XXXX, XXXX XXXX, NY XXXX Reference Code : XXXX REFERENCE CODE MUST BE INCLUDED IN ORDER FOR YOUR DEPOSIT TO REACH YOUR WALLET The above information was accurately provided to my bank, XXXX XXXX, and the wire transfer was processed immediately at XXXX EST, XXXX XXXX, and I was provided the following receipt/tracking information by my bank, XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX TRN # XXXX XXXX # XXXX Fed Ref # XXXX XXXX XXXX XXXX XXXX XXXXXXXX As of today, XX/XX/2021, Binance.US and their help desk ( XXXXXXXX ) have NOT provided any information regarding why the wire transfer has not processed nor yet been deposited to my account. I am only given the repetitive boxed answer, that they are working on it, and I am asked repeatedly for the tracking and ID information again and again. As bizarre as it sounded, I complied when they recently asked me to provide a short selfie-video of me, showing my face, with my identifications and recent bank statement. That was last Friday morning, I provided it, and still no update or answer from them as to where my wire transfer deposit is.
I am convinced there is some very nefarious activities going on with Binance.US and their partners. After some Internet research I found numerous chat rooms filled with similar events as mine with numerous victims to the same wire transfer M.I.A. scenario, i.e., https : XXXX. It has been happening to hundreds and hundreds of people, and many with six-figure amounts missing!
Binance.US, their reaction to this seems suspicious, but again, XXXX is my only contact as their official help desk. After I complained excessively, and threatened going to authorities, Binance restricted my account so that I can not do ACH deposits or withdraw my money they already have in my account there.
I ask that a full investigation of Binance.US and their partners, i.e., XXXX XXXX, XXXX XXXX XXXX, and even their help desk, XXXX be initiated. The hope is that we can rectify the situation with my lost deposit and stop the activity from continuing with others. I also expect Binance.US to assist me in immediately withdrawing all my funds they currently are holding XXXX at no fee or cost. My losses due to their unscrupulous business dealings is already in the many thousands.
|
| 02/08/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Dear Agency On XX/XX/XXXX, I tried to get into my Binance account ( cryptocurrency platform that is FDIC insured, but I was unsuccessful. I tried to submit ( forgot password ), but I never received an email from Binance at XXXX. I thought that was strange because I have been with Binance since XXXX of XXXX and always get my emails. I had my husband look into the email and see why I wasn't getting any of them. My husband told me the email is frozen. We tried to reset the password, etc. we weren't able to. My son went on the live chat with XXXX, and the guy on the other end told my son, we have been hacked, and XXXX can't retrieve the email that we have had for 24 years. There was a breach with all the emails at XXXX.
Basically, I am locked out of my Binance account because it requires the email and the password to get into the account, and since I no longer have access to my email at the XXXX, I am locked out. Now, I tried to contact Binance as soon as I found out that we have been hacked so they can fix this problem. I contacted Binance on XX/XX/XXXX at around XXXX XXXX Eastern time, maybe earlier ; I can't remember. I received a generic email around XXXX XXXX Eastern time on XX/XX/XXXX letting me that I am in the cue, and they will get to it when they can. My reference number to the email I sent Binance is # XXXX. I have sent them 2 other emails since the XXXX. Once on Saturday the XXXX reference number XXXX, and another one on Saturday attaching the latest email to the previous one I sent them.
The reason for this complaint is if this were to happen in a regular brick and mortar banking institute, I would have gotten immediate attention to this fraudulent activity that is happening to my account. As of right now, I still don't know if the hackers were able to get into my Binance Account because A. No one from Binance has contacted me.
B. I can't call anyone either.
C. They don't have a fraudulent department that looks into this right away.
D. I have a large amount of money in my account.
Silence from Binance is not acceptable.
Waiting in a cue of first come first serve is not acceptable.
Not being able to contact anyone is not acceptable.
As an agency that protects consumers and this cryptocurrency space is fairly new, please consider placing guidelines for consumers like me who are now victims of fraud and I am waiting on pins and needles to find out what happened to my account.
I am asking for your support in this matter. If this were your account, how would you handle this? What would you do? Where would you go?
I am waiting anxiously for your response and assistance. Thank you XXXX XXXX My new email where you can contact me is XXXX XXXX
|
| 04/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
I wish to file a formal complaint regarding the company BAM Trading Services Inc. hereby treferred to as BINANCE.US where I hold a trading account with assets worth in excess of {$1500.00}.
I am disputing a {$250.00} transaction that occurred on XX/XX/2021.
Through their online trading and direct deposit service, I requested to credit my BINANCE.US trading account with {$250.00} via ACH from my bank. BINANCE.US website service presented me with an error that the transaction failed.
I attempted the same transaction and it succeeded. However when I looked at my bank statement, I saw that BINANCE.US had withdrawn {$250.00} on XX/XX/XXXX as well as {$250.00} on XX/XX/XXXX. Yet BINANCE.US never credited my account for the second transaction.
There is no direct contact information or option to call or email directly so I opened a support ticket using the BINANCE.US website to dispute the {$250.00} transaction that had never been credited to my account. This support ticket has never been responded to and remains open to this date.
After several messages sent to my support ticket did not receive responses. I informed my bank to enact a chargeback for the {$250.00} amount. My bank investigated the matter and sent me a notice saying my dispute was valid. They have since credited my bank with the {$250.00} amount.
On XX/XX/2021, BINANCE.US sent an automatic email to me stating that a chargeback had occurred, they matched it to the XX/XX/XXXX transaction that succeeded and said nothing about the second XX/XX/XXXX transaction that was never credited to my account. The email instructed that I needed to deposit {$250.00} to restore my account to good standing. I am unable to make such a deposit since my XXXX ACH deposit ability is now frozen. They have threatened to liquidate my account holdings valued at over {$1500.00} if the deposit is not made within 7 days. Most worrying is that BINANCE.US have locked my trading account so that I can not withdraw or trade my {$1500.00} worth of assets that they are holding hostage.
I have opened another support ticket with BINANCE.US to try and establish communications with the company but have received no response.
I have proof in the form of PDFs and screenshots that show BINANCE.US withdraw the {$250.00} amount twice but only credit me once in their account. I also can provide a copy of the letter I received from the bank that determined my dispute is valid.
I am requesting that you send a letter to BINANCE.US informing them that they must restore access to my trading account and allow me to withdraw my assets which far exceed the value of the dispute.
Sincerely XXXX XXXX XXXX
|
| 02/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have a crypto trading account on the Binance.US platform.
Yesterday ( XX/XX/2022 ), I received an email from Binance.US informing me that they mistakenly distributed the wrong amount of the XXXX XXXX to my account on XX/XX/XXXX, giving me XXXX XXXX instead of an unspecified lower amount that they should have sent.
Binance.US informed me that they need to withdraw the excess ( estimated at about XXXX XXXX ) from my account to correct their XX/XX/XXXX error, and told me that all trading and withdrawals on my account would be disabled until they make that withdrawal. The message provided no estimate of how long this might take.
Unfortunately, in the more than one month between their error and them notifying me of the error, I sold the crypto coin in question and as a result no longer have enough XXXX in the account to cover their intended withdrawal. My account was frozen anyhow, along with over {$14000.00} in USD and other assets that I have there.
I immediately attempted to contact Binance.US customer service for instructions and/or an estimate on the duration of the suspension, but was only able to submit a ticket requesting a contact by their support team. I submitted that request with full details of the issue, but as of today XX/XX/2022, I have not received any response whatsoever from Binance.US. As a result, I remain unable to trade on the account or access the funds that I have stored there, and have no idea when I'll be able to access my money.
TL : DR : Binance.US made an error in depositing $ XXXX {$60.00} worth of excess XXXX to my account on XX/XX/XXXX. They froze my account until they can withdraw the excess coins resulting from their error, but due to them not notifying me of their error for over a full month the account no longer has enough of that specific coin to cover their intended withdrawal. My account valued at over {$14000.00} USD remains completely locked and my funds inaccessible to me, but they have provided no additional instructions, estimated date of resolution, or any response whatsoever to my customer support inquiries.
As a result, I risk substantial additional financial damage due to my complete inability to access the account during a period of high market volatility.
The poor service and communication displayed by Binance.US is completely unacceptable for any financial institution or trading platform, and more than 24 hours after contacting Binance.US about the matter I have yet to receive any response.
|
| 02/25/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I signed up for a crypto account with Binance.US, transferred about $ XXXX crypto coins to the account on XX/XX/21 from another crypto exchange wallet and began trading. I deposited {$760.00} and then another {$10.00} from my bank account on XX/XX/21 to purchase additional assets. I made a final deposit of {$600.00} from my bank and purchased more crypto on XX/XX/21. I received an email on XX/XX/21 stating that the {$600.00} deposit had failed. Im still unsure why my bank declined the transaction, but thats a separate issue. The issue here is that my entire account has been locked into those crypto coins I had purchased on XX/XX/21 with now way to close my position. This is not just the crypto purchased with the failed {$600.00} deposit, its the whole account. I only deposited {$1300.00} from my bank, but Binance.US has locked the whole $ XXXX in total deposits including the crypto I transferred from XXXX and XXXX accounts to my Binance.US wallet as well. That money has nothing to do with the {$600.00} deposit in question. My account has since fallen from a peak of about $ XXXX to less than my initial $ XXXX investment in the 4 weeks my account has been locked and there is nothing I can do. Trouble ticket has been in for 4 weeks with no response. ( They tell you following up on trouble tickets automatically move you to the end of the line ) XXXX and DMs to the Binance.US Support account have gone unanswered and instead of offering support, the official Binance.US XXXX account blocked me and reported me as spam ( temporary locking my twitter account ) as retribution repeatedly asking for support on their page. I am not the inly person they blocked for this. Binance.US does not appear to be able to fulfill the support obligations that come with accepting and holding a customers money, and they are forcing losses on customers because of their inability to answer/resolve support tickets. Even worse, they dont seem to care that their action are costing customers a great deal of money. This is not the action of a legitimate company. At this point I have to conclude that they are a scam. They are not only willfully refusing to employee enough people to meet support obligations, in blocking my ability to publicly ask them for assistance on their XXXX page they are deliberately choosing to ignore my please and force losses on my account instead of helping resolve the issue. This company should not be allowed to handle money in the United States.
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XX/XX/2021 XXXX I purchased {$320.00} of IOTA MIOTA crypto currency on Binance.US exchange.
XX/XX/2021 XXXX I purchased {$100.00} of IOTA MIOTA crypto currency on Binance.US exchange XX/XX/2021 XXXX I purchased {$200.00} of IOTA MIOTA crypto currency on Binance.US XX/XX/2021 XXXX I purchased {$100.00} of IOTA MIOTA crypto currency on Binance.US exchange XX/XX/2021 XXXX I purchased {$100.00} of IOTA MIOTA crypto currency on Binance.US exchange XX/XX/2021 XXXX I purchased {$20.00} of IOTA MIOTA crypto currency on Binance.US exchange On XX/XX/2021, I noticed I was not able to withdraw my cryptocurrency as they claimed my cryptowallet address format was incorrect. I then filed a complaint that I was not able to withdraw my funds due to this error.
XX/XX/2021 XXXX I purchased {$20.00} of IOTA MIOTA crypto currency on Binance.US exchange approximately XX/XX/2021 I noticed they suspended my account so I was unable to withdraw or deposit my MIOTA cryptocurrency funds.
I filed multiple requests. I only received two emails on XX/XX/2021 asking if I still needed help. However, when I responded within a few hours, they did not respond. There was no specific reasons why my account was suspended and no directions on how to unlock my account. It has been a few weeks and they have not addressed the issue.
XX/XX/2021 XXXX I attempted to purchase {$100.00} IOTA MIOTA to see if this would unlock my account. My account was still suspended. however, they allowed the purchase.
XX/XX/2021 XXXX I purchased another {$100.00} IOTA MIOTA to see if my account would eventually unlock it still remained suspended with no details as to why it has been suspended On XX/XX/2021 I attempted to sell 10 MIOTA of my cryptocurrency for US dollars ( {$10.00} ) in order to withdraw my funds. Now it is stuck in processing.
I looked at reviews on trust pilot and even tried to post a complaint on their official XXXX account. They removed my post. However, I notice many other posts stating they had the exact same issue of their funds being inaccessible and they had waited for weeks or months, yet they still have not received a response. I even checked their official account on the social media platform " youtube ''. There were more comments stating the exact same issue. Their accounts were suspended for no reason and they can not access their funds. Binance.US has not attempted to resolve the issue and they have not made any attempt to reach out to customers.
|
| 04/16/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hello, I am a US resident who opened an account on binanceXXXX XXXX and didn't know about the changes that happened with that website ( I didn't receive an email about the change and I know others who didn't ). I had invested a small amount into binance. com in XXXX and had left it there. When I logged in, the website informed me that I am a US user and they can't provide services to me. I was instructed to reach their customer service.
Now I can't confirm my identity in the website ( since I am in the US ) and the withdrawal function in my account has been suspended. I sent documents for verification to customer service on XX/XX/XXXX to " XXXX XXXX '' ( email below ), but haven't heard back.
Below is the email I received from Binance. I have not received anything since. Please let me know if you can help. My XXXX ID for Binance is # XXXX.
XXXX XXXX XXXX Binance XXXX XX/XX/XXXX, XXXX XXXX Dear user, Thanks for your inquiry.
Upon checking, we found that the withdrawal function was suspended due to the withdrawal risk control. If you can not pass the self-help process online, please provide us with the following information for the account verification and we are going to help you through the ticket.
Photo verification : XXXX. Both sides of your ID card or driver 's license, or If you would like to provide with your passport, please attach the information page only.
2. Selfie with ID card, driver 's license or passport information page.
Please record a video, including the following information : XXXX. Withdrawal recordsPlease login to your account and show the withdrawal records in your account.
XXXX. Communication recordsPlease show in the video the emails between you and Binance CS via this email.
XXXX. You also need to appear in the video and hold the information page of your ID document, and repeat clearly the following sentence : " Today is the year/month/day, my account is applying for withdrawal of XXX coins with XXX amount. I confirm that it is my own operation. I am contacting Binance CS to resume the withdrawal function of my Binance account XXX '' In addition, if you are able to provide the following information at the same time, it will help to confirm your identity and help speed up the review process.
Security questions : XXXX. Account registration date XXXX. Account registration XXXX Thank you for your understanding and looking forward to your reply.
Best Regards, Binance Support Team
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Good Day, My name is XXXX XXXX XXXX. I am writing this letter in hopes of receiving some assistance with collecting funds i have deposited over the internet to a company known as Binance us. which advertised its self as an exchange place to buy and sell crypto currencies. I had been using the site with no problem at all until XX/XX/2021. I received an email from Binance.us that a deposit of crypto I purchased for the sum of {$1000.00} usd was reported to my bank to not be available so I needed to make a deposit or sale some assets to bring my account current and until I did my account may be blocked until the proper funds are disbursed. At the time I didn't understand the message so i thought there was an error because the funds were available so I counited to trade all functions of my account were active and i was able to trade. I made a sale of some of some coins i had valued at the time of transaction completion to the sum of XXXX usd which was deposited to my Binance wallet. Immediately my cash sale went to XXXX due to the company taking its Money that was owed and sending me the remaining in my wallet, no problem their now this is were the problem occurred. on XX/XX/2021 I made a purchase for XXXX usd XX/XX/2021 another deposit for XXXX usd again on the same day made another deposit of XXXX usd which Binance allowed me to make a purchase with. During this time i made an increase in my positions so i wanted to liquidate some of my assets so i made an order to sale which went fine but when trying to withdrawal I get a message I've been suspended on trading due to risk management so i follow the instruction on the website and send in a ticket for review of my account no response i send numerous tickets to alliviate the situation but every time i try to contact someone they send messages from a bot with no actual person to talk to or department to communicate with. my wallet is now holding a total of {$5100.00} i recently closed on my first home and the money i have locked and not able to touch is really putting me in a bad position. i have more than 15 failed attempts to rectify this situation even screen shooting all my transactions and laying out the time line for Binance but to no avail no response just generic automated responses it been really hard to get buy without my funds this was a quick investment and now its turned into a night mare i pray you can help me resolve this issue
|
| 06/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened an account with Binance.US crypto trading exchange at the end of XX/XX/2021. My account was locked or disabled on XX/XX/2021, and my money had been held XXXX after I had successfully wired transfer money to their exchange on XX/XX/XXXX at XXXX. I had at least {$15000.00} or more on the exchange at the time. XXXX XXXX, I tried to logging into my account and it kept saying error. On XX/XX/XXXX & XXXX, I submitted a few tickets and reached out to customer support on XXXX for help. They responded saying they escalated my tickets within a day or so and sent a few emails to Re-verify my identity. I followed the various requests ( selfie and video holding my driver license ) and got an email confirmation on XX/XX/XXXX at XXXX with ticket # XXXX stating that my 2FA reset verification process is now completed and invited me to log back into my account. But when I clicked the link XXXX XXXX XXXX it said my account is disabled and to contact support. On XX/XX/XXXX at XXXX, I submitted another ticket # XXXX for customer support to resolve my case but I still havent received a single email confirmation from customer support since XX/XX/2021. I presented my case to customer support on XXXX and customer support had escalated my case on XX/XX/XXXX and has not been followed up within the XXXX hours as stated in the response. It has been re-escalated six or more times since and I still havent received XXXX single email confirmation from customer support. Ive noticed peoples cases on XXXX were escalated and resolved within XXXX hours because they stopped tweeting Binance XXXX about their accounts being locked. I feel my case is being ignored and discriminated. I had filed a complaint with XXXX on XX/XX/2021. This has caused major financial, emotional, and XXXX distress in my life. I had emailed XXXX XXXX, XXXX XXXX ( Head of Regulatory and government Affairs ), XXXX XXXX ( compliance & risk manager ), and customer support every other day and still havent heard from them. I had reached out to XXXX XXXX and XXXX XXXX ( CEO ), and customer support on XXXX almost every day and got canned response we have escalated this to our team, cases usually receive response within XXXX. I still havent received a single email response since XX/XX/XXXX at XXXX. Please help me resolve this issue so I may resume back to my normal life. Thank you for understanding and looking forward to the update and resolution.
|
| 06/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
CFPB, I have been trying to get Binance US to remove a hold from my account for months now and they refuse to do so. The hold that was placed on my account to prevent me from trading, selling or buying cryptocurrency has been removed. The hold that was placed on my account to prevent me from withdrawing money from it is still in place. I would like to remove my cryptocurrency from Binances platform because I no longer trust the company and its business practices.
Referral and User ID : XXXX XX/XX/2021 : {$600.00} ( refund duplicate withdrawn from checking acct ) Your deposit ( Order IDXXXX XXXX was successful.
Back Story The issue started when Binance US withdrew unauthorized duplicate funds ( {$600.00} ) from my bank account on XX/XX/2021 and XX/XX/2021. In other words, on XX/XX/2021 and XX/XX/2021, I authorized Binance to withdraw {$600.00} from my bank account and Binance US deducted 2 x {$600.00}. If I hadnt reviewed my bank statement, Binance US would have taken a total of {$1200.00} ( {$600.00} x 2 ) from me. The first time Binance US took a duplicate unauthorized {$600.00} from my account, my bank refunded the duplicate amount on XX/XX/2021 and left the authorized {$600.00}. The second time Binance US took a duplicate unauthorized {$600.00} from my account, my bank refunded the duplicate unauthorized {$600.00} on XX/XX/2021, and also mistakenly refunded the authorized {$600.00} that Binance US was supposed to get. On both occasions, Binance didnt provide any support and my bank helped me out. Since then, Binance US has placed a hold on my account because of the {$600.00} that my bank mistakenly refunded while trying to refund money Binance US took from account. I offered to have Binance US take the owed {$600.00} from my account months ago but their support team resorted to locking up my funds and putting various restrictions on my account instead. Yesterday, Binance US finally withdrew {$600.00} from my account to cover the owed amount. There is no receipt of the transaction. I just know I had {$1000.00} on the account and {$600.00} mysteriously disappeared after I emailed their support team for the nth time to asked that they take the owed amount from my account balance. Instead of unlocking my account after taking the owed amount from it, Binance US is still holding my account hostage and refuses to unlock it so I can remove my funds.
Thank you, XXXX XXXX
|
| 01/09/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Beginning in about XX/XX/2020 I downloaded a cryptocurrency exchange/ wallet called Binance.US. I added my bank via ACH transfer to The BinanceXXXX XXXX, deposited money and began to trade cryptocurrency. I was able to sell the cryptocurrency then withdraw money ( USD ) back into my bank account with no problem other than them holding the funds For 10 days before releasing it to my with some lame excuse. After months of using the platform I began to trust the company and started to accumulate digital assets on a larger scale then my prior {$20.00} transactions. Over that period of time Ive accumulated a little over {$3000.00} by Making {$100.00} deposits here and there and purchasing bitcoin with the money. It was when my account had risen to the {$3000.00} mark that they stopped my trading privileges. This includes the inability to sell, convert or transfer my cryptocurrency into another wallet. Freezing my cryptocurrency purchasing and selling privileges Is a judgment on their part and they have no Obligation to let me do so, but the problem lies in that they will not let me transfer my said bitcoin into any other external wallet or cryptocurrency account. Binance U.S has also frozen my United States dollars in the same fashion, where I am unable to transfer or withdraw my money. Ive sent 22 emails over the course of four days to their customer service department. Subsequently, after my10th email I got a response from a customer service representative calling himself XXXX XXXX who assured me that he Has submitted the report to unlock my frozen privileges, and that he would be in contact when it has been finalized. This has dragged on for several days now giving them the ability to financially gain from freezing my access to my cryptocurrency or United States dollars. Over the course of this time bitcoin has risen to over {$40000.00} Which they can manipulate to profit from doing this to me and their other customers.This whole thing isnt adding up and I fear the worst. Being as though I added all my money to their account transferred through XXXX XXXX or ( XXXX ) There is a record of every dollar that they received. Ive never transferred any of the cryptocurrency I purchased to any other external account, so I have no real evidence that it ever existed at all. I would greatly appreciate the help of getting my money back from Binance U.S.
|
| 04/28/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, I used my checking account debit card ( ending in XXXX ) on the Binance.us website to transfer {$420.00} from my checking account to my Binance.us account ( Acct # XXXX ). Within a few hours, the transaction status on the Binance.us website changed from " Processing '' to " Failed, '' and my account balance on Binance.us did not reflect this deposit. However, on my checking account, I see the total amount of {$420.00} was deducted successfully with the description : " Withdrawal BUSINESS DEBIT / XXXX BINANCE.US XXXX NV Date XX/XX/XXXX XXXX XXXX % % Card XXXX # XXXX. '' Knowing this was an error, I submitted a support ticket at https : //support.binance.us ( Support Ticket # XXXX ) on XX/XX/XXXX. Following my submission to Binance.us, I received an email confirmation stating my support ticket had been received. The email confirmation also said not to contact them again or open any additional support tickets as this may delay my request.
On XX/XX/XXXX, I found a Binance support thread on XXXX called " Weekly Binance Support Thread. '' This thread seemed to be monitored by Binance staff, and some users were receiving limited support by posting their issues, so I posted my support ticket number and a brief description of my problem. Within a few hours, I received a response on that XXXX thread and an email from XXXX ( Bianace.us ) asking for additional information.
The email read : " Thanks for reaching out to Binance.US support. According to our records, this transaction indeed failed. I'll bring up the discrepancy with our payment processor. Could you please send screenshots of what you're seeing on your Binance.US account and your bank account? Once received, I'll have our payment processor settle the amount back to your account. '' I immediately replied to XXXX 's email with the requested information, attaching screenshots of my Binance.us account and my bank account showing the withdrawal transaction.
To date, this issue is not resolved. My Binance.us account does not reflect my deposit of {$420.00}, although being withdrawn from my checking account. I have received no additional communication from Binance.us regarding my multiple support requests through various channels.
As a resolution, I would either like my deposit returned to my original checking account or my deposit credited to my Binance.us account.
|
| 01/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This is to complain against the Binance.
URGENCY : HIGH IMPORTANCE : HIGH [ WITHOUT PREJUDICE ] I wish to practice my right as a customer of BINANCE to use your organisation 's service, seeking a formal, impartial investigation to amicably settle my dispute with BINANCE.
In order to clear up the myriad of letters and correspondences I have hitherto sent to BINANCE respecting my complaint, I believe it will substantially strengthen both my case and your understanding, by taking a deeper look at the happenings of my case, and analysing the relevant facts in an objective and comprehensive fashion.
It is crucial to note that I have been manipulated, socially-engineered and coerced to engage these fraudulent criminals. Much to my embarrassment, I recognise that I am the victim of an investment scam.
My complaint to the CFPB has arisen as I do not consider, by any stretch of the imagination, the conduct of BINANCE to be commensurate with their legal role and responsibility to their customers. They sell a service to look after their customers, protect their money and are a financial institution that maintains a traditional relationship and way of working with its customers.
During the complaints process with BINANCE, I found their communication ineffective, which further hides their conduct to management and diminishes the service offering to their clients. They are struggling to adapt their business offering in the ever-changing world of IT development. The internet is presenting a real problem which they choose to manage in a way which is not in line with rules and regulations of CFPB as well as their own internal policy and procedures sold to their clients.
General Obligation : Commencing on or about XX/XX/2022, I fell victim to a multi-layered scam operation orchestrated by a scammer called XXXX XXXX XXXX ( the " Scammer '' ) with the design, development, manufacture, promoting, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains.
In the document attached, I have listed the transactions ( Deposits ) I made through Binance ( XXXX XXXX ) which needs to be recovered
|
| 07/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I will try to describe the issue as best as I can.
This issue has two issues within it. I had a Binance.com account since about XXXX I believe. Within the Binance account I owned several shares of the coin 'XXXX ' ( the value was between $ XXXX {$1400.00} at the time ). A couple of month 's ago, Binance.com gave a warning that US citizens were soon going to not be able to access Binance.com and were warned to transfer our crypto currencies out of our account. After receiving the warning, I created a Binance.com/us account and attempted to withdrawal and transfer my 'XXXX ' shares to the Binance.com/us account. I attempted many times and failed. Binance.com/us did not have a URL to transfer to the account. Therefore I was unable to transfer my XXXX money from Binance.com to Binance.com/us. I also attempted to withdrawal/ sell my shares to deposit into my bank account, however, because I was a US citizen I was restricted from making that kind of transaction. At the time I was not aware that there might have been another way to transfer the XXXX to different 'wallet '. After reading XXXX, I learned that I was not the only person that had the same issue. I was advised to get a crypto wallet of some sort and transfer the money that way. By then, it was too late.
I attempted several times to Binance.com 's contact customer service via online chat on XX/XX/XXXX because that seemed to be the only way, and I did not receive any help with the issue. I did not have any questions properly answered. The only thing I recall them saying to me was that US citizens are not able to access their Binance.com account anymore. When I put in my last support ticket, they also never got back with me on this issue.
I was going to attach the e-mail chat 's to this, however, when I went to the e-mail 's of the chat, I click on the chat and it is no longer there. I'm not sure what other information I should submit to you all. I can provide my credentials at some point. I'm not really sure what to do and was directed to contact consumer finance for help.
What I need is my money from my Binance.com account where I own XXXX returned to me or to a safe place that I have access to at any time. Thank you so much in advance for any help with this issue.
Kind Regards, XXXX
|
| 09/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Since XX/XX/XXXX I try you free up XXXX funds that I mistakenly transferred into a new BINANCE US account of mine. Unfortunately, this trading account was never finalized by BINANCE US because my authentication couldn't be verified. Therefore, any crypto transfers or withdraws were restricted.
I registered this new trading account with BINANCE US under ( XXXX, User ID : XXXX ) on XX/XX/XXXX.
My old BINANCE US account I wasn't able to access anymore due to a security breach that occurred in XXXX. This account was registered under ( XXXX, User ID : XXXX ) In the process to free up my XXXX funds I found out that my new account XXXX couldn't be finalized because my SS # was attached to my old account. BINANCE US permitted depositing currencies into my old account but restricted any other transactions to either withdraw or trade.
Upon my request BINANCE US customer service established access for me to my old account # XXXX & updated my email ( XXXX ) to ( XXXX ).
By mistake I transferred XXXX funds on XX/XX/XXXX into my new trading account ID # XXXX. This account should have not been active to receive funds. I notified BINANCE US customer service immediately about my mistake. I was told that the funds would be transferred from my new into my old trading account.
But this transfer never took place! I relentlessly communicated with customer service to get this issue resolved. But nothing happened in over 6 months. BINANCE US is holding my funds hostage. They know that I can not access them unless they are transferred into my old account which I can access.
At this point I do not care which account will be active. I just need my funds to be accessible.
I can provide email correspondence with BINANCE US customer service agents and the following documents for review : 1. ) XXXX confirmation dated XX/XX/XXXX XXXX. ) Transfer confirmation with recipient wallet address dated XX/XX/XXXX XXXX. ) Account verification for XXXX, User ID : XXXX XXXX. ) Account verification for XXXX, User ID : XXXX XXXX. ) Portfolio balance sheet User ID : XXXX XXXX. ) Emails customer support from XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX Please support me in my efforts to gain access to my funds.
Sincerely, XXXX XXXX XXXX
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On XX/XX/2021, I noticed suspicious account activity on my BinanceUS account. Therefore, I manually executed the option to lock my BinanceUS account using the lock option on BinanceUS on XX/XX/2021. Later, I created a request ticket and sent BinanceUS the reason why I chose to manually lock my account.
NOTE : My current BinanceUS account contains over XXXX of crypto to include BNB, ADA, VET, USDT, and USD. All funds remain available in the wallet prior to me manually locking my account. I read many posts about how BinanceUS claims to be backlogged with tickets.
My first initial request ticket XXXX was made On XX/XX/2021, I made a request to have my XXXX XXXX to be removed from my account. BinanceUS required a selfie of me holding my driver license. I submitted the required document. XX/XX/2021 I got a response stating the following : " Thank you for contacting Binance.US customer support.
First and foremost, I sincerely apologize for the delayed response! I can assure you that you have not been overlooked! We have had an influx in customer responses over the past few weeks, and although we are trying our best to keep up, it is taking us a bit longer than usual to respond.
We have now escalated your inquiry to the appropriate team for further assistance, we appreciate your patience while your ticket is reviewed.
Thank you, Customer Support Binance.US " BinanceUS never reset my XXXX XXXX
XX/XX/2021, BinanceUS responded requiring me to submit a selfie containing a statement on paper, my ID, a written address, and utility bill containing my address. I submitted all documents on XX/XX/2021.
XX/XX/2021, I notified BinanceUS to determine the delay for verifying all required documents and unlocking my account. I got no response.
XX/XX/2021, I notified BinanceUS to determine the delay and got no response.
Now, it has been 3 days and I have not received any confirmation/acknowledgements from BinanceUS that my submitted documents have gained approval towards unlocking my account to gain access back to all of my assets.
I have over XXXX of assets sitting within my account that I have no access until BinanceUS responds and unlocks my account. Please assist!
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021, I sent XXXX to my kucoin wallet from Binance.US.
Here is my email to Binance.US. Hi, I sent XXXX to kucoin with the incorrect memo. They are resending the funds to my Binance.US account but they are not sending it with a memo. So please, can you help and make sure the funds get back to my binance.us account?
Here is there reply : Thank you for contacting Binance.US customer support. Forgotten/incorrect memos are common with the following assets : XXXX ( Binance Token ), XLM ( XXXX XXXX ), XXXX ( XXXX XXXX, XXXX, and a few others.
To get this credited to your account, we need you to provide us with some additional information.
There is also a No Memo deposit fee of 5 times the withdrawal fee. The amount that will be credited to your account will be slightly smaller than the amount that you deposited. You can find more information on our No Memo/Tag fee here : https : XXXX At your earliest convenience, please send us all of the following information.
* TXID : We need the full transaction ID ( TXID ) for the deposit that is not showing in your account. Please copy/paste the actual TXID and send it in text format as we are unable to transcribe screenshots.
XXXX Video : We need a video of you with your face clearly visible saying all of the following into the camera Today 's Date is ( date ), the name of the coin is ( coin ), and deposit amount is ( amount ). This is to confirm that you are the owner of the account and that you authorized this transaction.
* Screenshots : We need a screenshot of your wallet/exchange that clearly shows the transaction details such as * 1. The name of the coin.
* 2. The amount of the transaction.
* 3. The date of the transaction.
* Attachments : Attach the video AND screenshots here in this chat, and send all of them to us.
After we verify the video, we'll notify our technical team to recover your assets and attach them to your account.
~~~~~~~~~~~~ Also, I withdrew 62 HNT from my Binance.US account to my wallet. The process says its processing as of XX/XX/2021. So all in all, Binance has about {$4000.00} of mine and have not given it back.
|
| 02/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Older American |
|
Over the course of three {$5000.00} transactions, totaling {$15000.00} to Binance.us for the purpose of transferring the USD to XXXX and to transfer it off the Binance.us exchange. After purchasing the XXXX and trying to move the money off the exchange, I was told a 10 day hold would be be necessary first for safety reasons. After sixteen ( 16 ) calendar days of waiting, I decided to sell the XXXX and move my USD back off Binance.us and into my XXXX XXXX XXXXXXXX account ; the same account the money came in through and that had been linked to my Binance.us account the whole time. My Binance.us account was also verified for the whole time. I had previously sent them a copy of my driver 's license and all relevant documentation to be fully verified, specifically to avoid any problems like this one. After selling the XXXX and attempting to move it back to my XXXX account, I was notified by a message on their website that my account had been disabled as a " risk control ''. After multiple days and multiple e-mails to Binance.us, I finally received a response from them that I would have to agains send a photo of my state issued driver 's license and a photo of myself holding a sign requesting my Binance.us account to be reinstated. I did that promptly and still have not had my account reinstated so I can withdrawal my funds back to my bank account. This entire process started on XX/XX/XXXX and is very quickly approaching a full thirty one ( 31 ) days I have no been able to move my money off Binance.us in any manner. My account is fully protected including 2FA and despite Binance.us claiming there has been suspicious activity on my account, I have never received an SMS on my phone about attempted transfers or anything of the like except when I myself was trying to do so. I have never used a VPN or anything that should appear to them as suspicious activity and it is my opinion that their claims of suspicious activity are either them dragging their feet yet again or potentially something malicious. I have contacted the SEC about the issue as well and will be contacting the SEC as well.
|
| 03/26/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX did a wire transfer from XXXX bank to XXXX XXXX, XXXX Recipient Address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, NV XXXX Routing Number : XXXX Account Number : XXXX Bank Name : XXXX XXXX XXXX XXXX : XXXX XXXX XXXX, XXXX XXXX, NY XXXX XXXX XXXX : I was wire transferring money into my Binance wallet. Binance has accepted the money but not process the transaction in my account The amounts are {$12000.00} and {$1000.00}. After three days I see they still did not process the money. I sent in a complaint ticket. they asked for a video with me holding an ID to prove account I did. ( day 4 ) Then they asked my husband to verify account on XX/XX/19. He did. Then they asked for copy of the wire transfer on the XXXX we sent it. On Friday the XXXX we got email They keep sending the same email over and over but no resolution. Also sent a complaint to XXXX XXXX as they are the bank holding the money.
XXXX XXXX USD XXXX Processing from : Wire Transfer XXXX XXXX USD XXXX Processing from : Wire Transfer This is the email that we keep getting hank you for contacting our team! We've received your request # XXXX.
Please note that XXXX XXXX, will only process Wire Deposits during business days, Monday through Friday, prior to 12:00 PM Pacific Time. Wires Deposits submitted after this time will be processed on the next available business day.
Failure to provide a reference code in the Message to Recipient or Beneficiary will result in a rejected deposit. If your Wire Deposit has been rejected, it will return the funds back to the sending bank institution under the condition they are able to accept in-coming wires. Please contact your bank for more information.
However, if you have completed all of the necessary steps but have not received your deposit, please provide us with a copy of the wire transfer receipt provided by your bank, as well as the reference code provided to you by Binance.XXXX. For more information regarding Wire Transfers, please visit our support page : XXXX : XXXX Respectfully, BinanceXXXX Support Team Here are some great articles that may help :
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX XXXX I initiated a transfer of my XXXX XXXX ( XXXX ) tokens worth $ XXXX to be sent from my Binance.us heium wallet to my Binance.us Helium wallet. It was an accident I that used my Binance wallet address instead of my private wallet.
The tokens did not go anywhere on the blockchain because it was already in the location it was being sent to so no transfer took place. The tokens did not move but binance 's system has them locked as " proccessing '' for some reason I don't understand because it is on their end.
I created a ticket ( XXXX ) on the same day. They have not responded in any way and meanwhile the market is undergoing drastic fluctuations and I have no access to the money. So far I have lost $ XXXX during this time because they will not respond to me and allow me access to my property to trade out.
This is the XXXX : XXXX on the XXXX XXXX. As you can see if you check it, there isn't a transaction that matches this because it never happened. However this is the XXXX that Binance has under the transaction.
I found a way to get their attention on twitter and they said " we are escalating this ticket to be worked on ''. This is ticket # XXXX.
XXXX ( Binance.US ) Sent me an Email later that day ( XX/XX/2021, XXXX PD ). asking for the XXXX of the transfer and the date it was intitiated. I responded within minutes and now have been waiting another 3 days with no response from them whatsoever. Their team is completely ignoring me on twitter now as well as many others. I have no faith that they will do anything to solve my issue within the next few months because I have seen many others that have been waiting that long on twitter BEGGING them to help.
This company needs to be shut down and not allowed to custody money of US citizens because they present themselves as a reputable company but are simply holding the funds that equal into the XXXX of millions of dollars hostage from what I can tell. Please make them unlock my funds so that I can never deal with them ever again and move on.
Thank you so much for your time XXXX XXXX XXXX XXXX XXXX
|
| 08/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I first used Binance in XXXX or XXXX. The laws, rules, and regulations surrounding cryptocurrency have been constantly changing, and it is constantly small people like me that are feeling cheated out of these markets.
I have little money, and I wonder if Binance is holding less valuable accounts longer in verification for when it may be useful to have buying cryptocurrency surge.
I can verify clearly with Binance account history that I was keeping a 'bag ' of primarily ADA , BNB , and BTC in XXXX. I spent a lot of time researching to determine which cryptocurrencies had profitable futures. After the midterm elections, I did not expect massive movement until the upcoming XXXX election.
At this time Binance had a US website and made me re-register. I do not have any kind of impressive bank balance or credit. It took literally months to be reregistered. I tried to get my account set up on XX/XX/XXXX. Between XX/XX/XXXX I have over 20 emails between me and Binance trying to get my account verified, and to have a bank account attached, and to this day I still do not have a bank account attached. It is a standard XXXX XXXX XXXX account and is on their auto list. I tried the automated method, the manual method, and have emailed Binance.
I had literally a paltry {$1000.00} to invest on XX/XX/XXXX. XXXX at the time was XXXX cents/ coin. Now XXXX is XXXX dollars/coin, an almost XXXX increase. I have entirely missed that and attempted over 20 times to set my account up.
These companies are all supposedly regulated in the US now, how can a company justify taking private information, social security numbers, bank account numbers, balances, access, and then not even respond or set accounts up for months? As a consumer, am I expected to give this vital information to ten or twenty different online 'reputable ' brokerages and throw the dice and hope none of them abuse it?
You can not trust any of these companies that take this kind of information with no immediate result, and you can't trust the CFPB if they turn a blind eye to this kind of behaviour.
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
Through use of the Binance.US IOS mobile app, on XX/XX/2021 at XXXX EST, I authorized a {$600.00} USD ACH purchase from my XXXX XXXX account for a purchase of XXXX XXXX token, although I was double charged for this transaction of {$600.00}.
My XXXX bank account received two ( 2 ) ACH debits of {$600.00}, totaling {$1200.00}, whereas my Binance account was credited only one ( 1 ) {$600.00} deposit, totaling {$600.00}.
Upon noticing the completion of two ( 2 ) ACH debits within my XXXX XXXX account and understanding there was a double-charge of {$600.00} I then requested XXXX remove XXXX transaction to correct my bank account.
Please note - I also took immediate action to notify Binance.US prior to resolving with my XXXX XXXX. I still do have an open support ticket # XXXX, which still has yet to be addressed.
I find it important to note that Binance.US provides no support whatsoever. They do not list any working customer service line and any email or support inquiry goes without response. Recently i've uncovered dozens of individuals whom still have outstanding support requests from months ago, and with several hundreds or thousands of dollars either improperly frozen or removed from their account. Additionally, upon reaching out to Binance.US 's XXXX account to inquire about support issues they immediately proceeded to block me for no reason. It's fair to say that I am concerned with my account being abused or hijacked by the company and then having no channel to rectify the issue.
I kindly ask for assistance in investigating their misconduct and that Binance.US take the appropriate action in reviewing my Binance.US account 's deposit history. They will easily see that I have only received one ( 1 ) ACH deposit of {$600.00} into my Binance account, to which Binance has received one ( 1 ) {$600.00} ACH deposit from my XXXX XXXX account. There is clearly no outstanding amount due to Binance and I request that my account can proceed as normal.
I've attached documents to refute my claims. Please advise upon receiving feedback, Thanks.
|
| 02/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I, XXXX XXXX XXXX XXXX XXXX, having my residential address at XXXX XXXX XXXXXXXX XXXX XXXX, hereby inform you of my dissatisfaction with the service I have received from Binance so far, this letter has the intention to bring some background and facts about a complaint a have with Binance ( hereinafter the XXXX ), and that they have incorrectly addressed my complaint.
Back on XXXX XX/XX/2021 through XXXX XX/XX/2021, I entered into an investment contract with XXXX to transfer 12,000 EUR. I transferred my hard-earned money under the instructions of the scammers and paid them out to XXXX representatives, thinking that I am engaging a legitimate investment firm, however, XXXX has taken my funds and failed to repay the money to me upon request.
Entering the online trading sphere comes with many hopes but due to Companys Shady activities and dealings, I lost my Hard-earned XXXX XXXX within a very well-planned and orchestrated operation.
On XXXX XX/XX/2021, I approached Binance with a Dispute letter to address the concerns I had as negotiations failed with XXXX to reach a satisfactory outcome, I have attempted to resolve this matter with Binance but they have failed to settle this matter satisfactorily. I have dealt with them in good faith and am deeply disappointed in how they have handled this matter thus far.
Its a shame that I was a simple end customer without any cyber-powers like theirs could have gathered all the evidence and presented it in an organized manner which shows that A ) we are dealing with sophisticated scammers and B ) they didnt do their job properly.
Financial firms need to consider guidance published by the international financial regulatory bodies, which is taken into account when deciding whether to take action again a financial firm for not carrying out due diligence. I implore Binance to take their share of responsibility for the fact that due diligence has not been carried out, despite the merchant being high risk and unregulated, with many warnings issued to the XXXX community, no verification checks were run.
|
| 03/30/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
There an issue with a chargeback on a purchase I made around XXXX of XXXX, their system was showing buys as " rejected '' even though the ACH transfer was not rejected. A few days later I came to realize Binance.US submitted about five transfers, I did request each transfer because it kept showing " rejected '', I do have screenshots of this.
Anyhow, support was slow to respond and their system was unable to take a deposit for about {$950.00} for the chargeback. A couple months later the {$950.00} was paid back with the sale of about XXXX HBAR in virtual currency.
During this time my account had trading disabled. Being disabled means I can not access my funds, they are being held hostage and I have no recourse because they rarely respond. The moment the {$950.00} was paid back is the moment my account should have been enabled again.
Months and months of emailing them without a reply. I opened a new ticket on XX/XX/XXXX and did not get a reply until I started posting my experience on XXXX, they have since blocked me because they don't want people aware of what they are doing and how they hold funds hostage.
On XX/XX/XXXX Binance.US support sent me email stating my account was enabled again on the XXXX and for me to verify this is the case. I checked it out only to learn the same issue remains.
I also sent them an email because I tried to deposit {$10.00} just to test and I let them know, at this point they kept asking that I send them bank statements and a video even though the issue has nothing to do with making a deposit. I don't care about making deposits, I care about having control over the value of my account which had a value of over {$42000.00} on the XXXX. As of this moment the value dropped to about {$33000.00}.
Even though they had no need for a video or bank statements I sent them anyhow, seven days ago and I am still locked out of my funds. They have not even replied to the emails that had the requested video and docs attached. Seems like they are stalling and from what I gather there are many they do this to.
|
| 05/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I received four emails ( one for each deposit ) saying that there wasn't enough money in my checking account to cover the 4 ACH deposits that were made, in the amounts of {$120.00}, {$200.00}, {$250.00}, and {$220.00}. The emails stated that if I didn't deposit enough money to cover these amounts within 7 days, the cryptocurrency in my account would be liquidated to cover these amounts. I followed the instructions in the FAQ on how to deposit more fiat, but it failed several times. I was finally able to deposit money into my account using my debit card on XX/XX/2021. I deposited a little extra to cover costs {$150.00}, {$200.00}, {$230.00}, and {$270.00}. All amounts show up as having cleared in my bank account. Since the company FAQ/support page stated that overdrawn accounts are usually restored within 5 days, after depositing the fiat, I simply waited. After all, they sent me an email automatically, it stood to reason that once they got their money, my account would be restored and I could trade again. After six days, and having had no contact from the company, and my account still locked, I sent them an email on XX/XX/XXXX, to which there was no reply. I finally opened a support ticket on XX/XX/XXXX. I got a form reply that they were still working on my ticket. I also tweeted under their company twitter with my ticket #, since it seemed that other annoyed customers who tweeted on their XXXX account got some sort of response. My tweet did not get a reply.
On XX/XX/2021, I finally got a reply to the email I sent on XX/XX/2021. It thanked me for fixing my negative balance, and said my account would be unlocked within five days, and if it wasn't to send an email back to them. Five days passed, and my account was still locked. I sent an email to the account which told me to notify them if my account was still locked on XX/XX/2021, and received no reply. I checked my account this morning. As of XX/XX/2021, XXXX EST, my account is still locked, and I can not withdraw any of my money.
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Started an account with Binance.us ( Bam trading services ) for trading Cryptocurrency and initially invested {$1000.00}. After their initial verification process and setting up my chase bank account I proceeded with a deposit of {$1000.00} through their online mobile app using my XXXX. The first try to initially deposit the {$1000.00} on the Binance.us app message showed failed and to try again later in which I did as many as 5 times total. At that time I gave up trying to deposit and logged onto my chase account only to discover that all 5 transactions actually went through leaving my chase account in default. I then called chase to stop and reverse these transactions which they did and that caused Binance.us to reach out to me to correct my account which I did. Later on that month I started to make multiple smaller deposits from my chase account which went through and was able to make investments into buying cryptocurrencies up until about XXXX and then started receiving deposit failure messages again and could not deposit or withdraw from my account but it would allow me to trade cryptocurrencies for others. I've submitted many request to Binance.us to fix my account only to receive an automated standard response to guide me through steps in order to help link my chase account again. After many attempts to delete and re-add the App and even log onto my account from an actual computer as well as every step requested by them through email to me I still can't deposit or withdraw from the account. Also to make matters worse I'm getting emails from them about tax statements available for this account which I can't even get into to deposit or remove from so now I'll have to pay taxes on an illusionary account that I can't even withdraw from. I also attempted to leave their exchange and remove coins to another exchange in which that was blocked also from withdrawl. At this point since they have no customer service number and only give automated email responses I don't know what else that I can do.
|
| 10/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On Saturday, XX/XX/XXXX, I attempted to transfer XXXX XXXX token from my XXXX XXXX to Binance.US wallet. I mistakenly entered the wrong number in the memo field ( the wallet address was correct ) and as a result the funds were never delivered to my Binance.US wallet. After doing a quick XXXX search, I learned that this is a common, fixable problem and that for a fee ( XXXX typical transfer fee ) Binance.US can/will recover the funds. With that information, I submitted a ticket through Binance 's website. Given that Binance has multiple communication channels for service issues, I also shared that submitted ticket via their XXXX XXXX account. The next day, I heard from a Binance customer service rep in email requesting that I send the recovery fee so they could start the recovery process. They also replied on XXXX. Turns out the email was from a scammer and I lost those funds. Resubmitted a ticket with new information and heard back from Binance who confirmed that I had been scammed and that they could not help me recover the lost recovery fee I had sent over to the scammers. That said, they reassured me that they would recover my original lost funds but it was going to take some time. There was a backlog so they couldn't commit to a timeframe for the funds to appear. Weeks later, I have received no funds BUT they did send me a survey asking me if customer service had successfully solved my problem and if so, was I satisfied. Sensing that this might go on unresolved, I searched again to see what others were saying about this process and many offered that Binance.US is known for scamming their customers and typically doesn't resolve the issue until formal complaints were submitted. That's why I am submitting a complaint today. I hope this leads to a resolution. I've got the transaction details, email exchanges and XXXX posts from my interactions with Binance.US. Finally, I understand and accept that I will need to pay the recovery fee but the money lost far exceeds that XXXX fee.
|
| 05/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
This involves a company called Binance.us which is an online exchange for buying cryptocurrencies ( similar to Bitcoin ). Before buying these currencies ( such as Ethereum ), your have to fund your account with US dollars. I was not able to send money to my account with Binance.us from my XXXX XXXX account- XXXX XXXX in XXXX MD because Binance 's wiring instructions was not working and also improper. For example, the beneficiary of a wire to Binance was a company named XXXX XXXX and not myself or my name ( which it should be ). i tried three times in XX/XX/XXXX to send money to this account and it never worked. A fourth attempt was made on XX/XX/XXXX to send a {$4000.00} money order to them and after two months of not being credited, the money order was returned to me is a letter from XXXX XXXX and XXXX XXXX on a letterhead which looks suspicious and not an authentic company and not a company related to Binance.us. A copy of the letter is attached with the phony, inauthentic letterhead. The problem since XX/XX/XXXX is that XXXX XXXX tried to debit my XXXX XXXX account 4 times {$20.00} or {$80.00} for failed funding attempts and XXXX XXXX dismissed and credited those charges because they knew they were false. After that, Binance.us froze my account with them until I paid the {$80.00} in false charges. It has caused a lot of stress for me not able to access my account which Binance has no right to do. They said they would unlock my account when I move {$80.00} into my account to pay these false fees. I can not move the {$80.00} into my Binance.us account because my account is locked. Binance.us appears to go along with this wrongful control because they want to keep the balance in my account elevated even though they are not a secure long term storage wallet. Binance.us should be regulated more like a bank and also they don't provide direct telephone support or even direct email support and never get around to taking care of this problem.
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have invested over a XXXX dollars in cryptocurrency on Binance.XXXX. After a bank issue ( in which the missing funds were promptly replaced ), my account has had its trading/withdrawal functions revoked. I have provided all the required ( and invasive ) documentation and verification for their Deposit Appeal process, and I do not own BinanceXXXX any money, nor have I - for weeks now.
Like hundreds of others XXXX XXXX, XXXX XXXX, my funds are still locked - weeks after replacing the relatively small sum of funds that never transferred XXXX something like {$760.00} XXXX. And my account is still less useable than a paperweight. I believe Binance.XXXX is selectively scamming people, and they still believe that they can get away with it. Our community is growing, and angry. Many people have lost much larger opportunities than myself, and have lost access to accounts with larger balances. I've seen a comment/post about one particular user who claims their 5-million-dollar account is still locked ( and has been for longer than my own ).
I don't know what to do. I've started a Discord server for the community to gather on, contacted XXXX, tweeted @ every possible member of the Binance team that could see it, sent in weekly support tickets ... It feels like their support team is not just slow, but nonexisistent. Anyway, A LOT of people need help right now due to account issues with Binance.XXXX
Here are my XXXX case XXXX : # XXXX ( XX/XX/XXXX ), # XXXX ( XX/XX/XXXX ), # XXXX ( XX/XX/XXXX ), # XXXX ( XX/XX/XXXX ) The email address associated with my account is " XXXX '' Thank you very much. I was motivated by our # XXXX XXXX to share my story with the CFPB, and I hope this can help out someone else too. I think this is happening to a lot of people, and I'm not sure how many are actually taking it seriously XXXX other than the 351 subscribers of the XXXX subreddit created one month ago, and a couple other small online gatherings )
|
| 04/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
The company I am complaining about is Binance.us. I have been using their services for about a year. I have never before had an issue with them regarding buying and selling crypto until recently. I have kept money this exchange the entire time I've had an account with them. I have not deposited/withdrawn excessive amounts of money and only have about {$6600.00} dollars in my account. Last night, when the market was extremely volatile, I sold off my position with the intention of buying lower. But when I tried to buy back in Binance.us told me that I have to verify my identity. So I went through the process. I gave them pictures of my license front and back, and took a selfie for them. But when I tried to buy back in after verifying, my account was frozen due to pending verification.
I understand the importance of KYC but I have been completely transparent with them this whole time. My problem is that customer support is completely non existent. Last time I put in a support ticket it took 2 months to get a response. So basically, my money is stuck in limbo, I lost my position and have currently already lost over {$1000.00}. The timing of this is very suspicious, and feels intentional. I've been trading for a year without problem and all of a sudden when the market is taking a 40 % dip XXXX cant buy back in? I cant wait weeks on end for support to get back to me or for them to verify my account. Every other exchange verifies immediately. I don't think its right that they can hold my money hostage, and spring this sort of thing on me during the most inconvenient time of the market cycle. This is ruining any chance of a financial freedom that I was hoping to gain and as a consumer I should be protected form this sort of behavior. I should at the very least be able to talk to someone in a timely manner. And the internet is filled with complaints about this exchanges business practices.
|
| 09/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On or about XX/XX/XXXX, right before the fraud transactions happened ( XXXXXXXX XXXX XXXX account attached to email XXXX, a series of fraudulent activity also occurred on multiple platforms. I had fraudulent activity on my credit cards ( XXXX as well ), social media accounts, and my email login credentials were changed. ( I attached photos ) It wasnt immediately noticed that a large amount of money was removed from my savings account, as I rarely check that, thinking it was safe. The police were notified, and an identity theft report was filed. This has been a very stressful situation for me and the hardship it caused is unimaginable.
XXXX XXXX mailed me letters from the merchant that contains IP address login information, which is part proof of Authorization, from me. Whats bizarre about those, I was able to recover my emails and there was email sent From the merchant that also contains IP addresses, only one of the the 8 which matched the ones on the documents they sent to XXXX They were all from different locations some relatively near and some far from my hometown, including XXXX XXXX XXXX XXXX. The information that the merchant is providing seems very in accurate and questionable. Ive contacted XXXX XXXX fraud department. They were able to recover 5 of the 12 unauthorized charges. After that Ive gotten no help. Ive asked for a written explanation from the bank multiple times so that I could prove My innocence.. Im not sure how Im being told some charges were unauthorized and refunded to me, but the others were authorized. Im not a scammer, and none of the charges were authorized by me.
On XX/XX/18, I had {$5000.00} taken out on an IP address in XXXX How is that me? I am attaching screenshots of the IP address along with its location. I would like to get to the bottom of this and be helped before forcing this to arbitration. Thanks
|
| 02/26/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I sent you an email in regards to Binance.us not closing my account when I emailed 3 times telling them my email was hacked and they completely ignored me. I didn't get a response from them until 4 days later, on the XXXX XXXX XXXX After a few emails back and forth, Binanc.us closed my account on XX/XX/2021. That's 12 days after I informed them of identify theft.
I I emailed you to put a formal complain towards Binance.us which has another name of BAM Trading Inc.
My complaint was as followed toward Binance.us : 1. They dont provide consumers with fraud hotline telephone number 2. They don't have a fraud hotline email 3. They don't respond in a timely manner for sensitive issues, such as in the case account compromise 4. They neglected to protect their clients.
5. They allowed the suspect to continue to have access to my account while they were investigating my claim.
6. Their lack of quick response and inefficient communication led to a {$12000.00} loss on Binance.us and another {$5000.00} loss at my US bank.
7. They advertise FDIC insured, that means my money is protected. That is the message I got that us why I signed up with them.
8. False advertising if they claim to be FDIC insured but when theft happens they don't want to reimburse me.
I received an update from your agency and you closed my account which doesn't make any sense. My issue was never with Coinbase. My issue was with Binance.us.
This complaint is addressing Binance.us ( BAM Trading Inc ) XXXX had nothing to do with my complaint other than the fact I was comparing the difference in how they treat their customers. XXXX and closed my account and within in 24 hours they took care of it. They had a number and I was able to shut my accountable immediately.
Please do not confuse the 2 platforms.
Reopen my complaint towards Binance .us Thank you XXXX XXXX
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
this happen on the XXXX exchange website binance.us on XX/XX/XXXX, I am trying to send a 2000 dollars deposit from my bank account to my binance account.
I connect my chase account via ACH, and proceed. a minute after, I receive an email from finance stating : Your ( XXXX XXXX deposit order ( Order ID : XXXX, XXXX USD ) failed.
Unfortunately, our system was not able to process your deposit at this time. Please try again later.
so I take note on that and decide to send my money from my bank account to another XXXX exchange ( Coinbase ) and then send some crypto to binance.
yet on XX/XX/XXXX, I see that bianance still proceeded and took my {$2000.00} out of my account putting me a negative balance since I already sent to Coinbase {$1000.00} after binance told me it failed.
so I dispute the charge with my bank to be able to have money on my account and because Binance emailed me saying that the transfer didn't work.
I couldn't even put back my money from Coinbase because there's a waiting period before to be able to take the money back.
on XX/XX/XXXX, Binance email me saying that I have an outstanding balance of 2000 dollars and that I need to make a deposit to get my account back.
the only problem is that they disabled the deposit option, so I have no way of sending them the money. I have cryptocurrencies on the account that I could change in USD as well to pay the balance but they locked my trading capability as well!
so now not only that I can not pay them, but I have no way of trading my money and could potentially lose thousands. all because of their incompetence!
I have been emailing them everyday ever since XX/XX/XXXX without them ever replying back. I do not have access to my money when the solution is so simple here 's the ticket number which is basically the case number for the request I made # XXXX
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I mistakenly submitted a purchase order for {$800.00} to buy XXXX using a checking account that I thought had available funds when it didnt. That was a mistake on my part. This transaction occurred on XX/XX/2021. The amount was charged back to my bank and Binance requested that I submit both a bank account statement and a short video with my drivers license reading a passage to confirm my identity for risk management purposes. After I completed this I would be allowed to continue trading and/or withdraw/deposit again on their exchange. Of course the {$800.00} needed to correctly deposited on the exchange which I did complete as well.
I have completed the requested video and supplied the requested documentation but they will not respond to support tickets or allow me to trade or withdraw my money from their exchange. In total I now have over {$4000.00} locked in their exchange with no access to the funds because they refuse to answer support tickets. Their CEO is the only response that I have received a response from and that was via a comment on XXXX after numerous users including myself called him and his exchange out for refusing to respond to support tickets. He responded saying that he was was sorry they have too many support tickets. That sounds like a mismanagement problem on his part. Hire more staff or shut off your exchange to new customers if you cant handle the incoming flow. Theres a reason XXXX is able to buy XXXX stadiums and your beta cuck exchange cant. They care about their customers and are financially rewarded for doing so.
I want my XXXX, Tether, XXXX, and LINK off this exchange immediately. I want my ability to trade, deposit, and withdraw assets restored as well. There is no reason for them to not respond to tickets # XXXX submitted on XX/XX/2021 and # XXXX submitted a few days prior.
|
| 04/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I have an account with Binance US. I need access to my account to get my tax records for XXXX. When I log on I receive the error message that I have pasted below. If I don't consent to this I can't access my account. Basically my account ( funds and transaction records ) are being held hostage by the company. I NEED this data to file my XXXX taxes - so I am being forced to agree to this.
We updated our Privacy Policy BAM Trading - Biometric In-Product Consent for End-Users Changes to our Terms of Use take effect on XX/XX/XXXX By agreeing below, you allow BAM Trading Services, Inc. and its related companies and affiliates ( BAM, we, or us ) to collect , via a third-party service provider that provides the biometric technology, a photograph and/or short video of your face and a copy of your government-issued identification card ( ID card ) to create a scan of your facial geometry ( Biometric Data ).
We use this Biometric Data to verify your identity for security purposes, by comparing the image you provide with your image in your ID card. This allows us to make sure that you are the same person as shown on your ID card and that your ID card is legitimate. We may share Biometric Data with third-party service providers who assist with our IT, security, and fraud programs, our professional advisors, in a business transfer such as a merger or acquisition, and as required by law or regulation.
For more information on how we use, share, and retain Biometric Data, please review our Privacy Policy.
If you do not agree, you will not be able to use the BAM app and platform.
I agree to allow BAM to collect and share my Biometric Data for the purposes described above. I acknowledge that my agreement to this form constitutes my written consent to the collection and sharing of Biometric Data as described in this form.
|
| 06/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
This is a XXXX involving stolen identity and financial theft - amount not fully determined yet because we can not get a response from Binance about whether my funds were stolen. Binance has been incredibly unresponsive. Details/chronological summary 1. XXXX XXXX card theft- on XX/XX/2021, about XXXX, XXXX assisted a hacker to take control of my XXXX card and disable my phone. The hacker then proceeded to make password changes on my email and several of my XXXX currency accounts, including Binance I attempted to use my phone but was frozen out because of the XXXX swap. I borrowed my parent 's phone and contacted XXXX to get back control of phone. We suspect possible inside job at XXXX since I was later told that their internal notes said it was unauthorized user who called in the change of my XXXX card. We have tried numerous times, but have been completely unsuccessful trying to get hold of XXXX 's fraud department and they have not pursued any investigation to my knowledge. 2. Binance- I have tried everything to follow up and resolve the issue with Binance . I have attempted to do everything they said in their robot responses to no avail. After almost three months of filing support tickets and requests to find out whether the funds in my account have been stolen, I still have not received a response. Binance support tickets continuosly say they have blocked the account, without telling me if there are any funds remaining. I have no clarity from XXXX that my approximately {$90000.00} of investment in XXXX is still there, nor do I have any reason to believe the account is secured or frozen. 3. On XX/XX/XXXX, I called in a police report immediately after the attack but have not been able to get a copy of the police report online. 4. XXXX On XX/XX/2021, I submitted a fraud claim to the FBI XXXX XXXX unit.
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance XXXX XXXX exchange changed their privacy policy ( required to agree to sharing of biometric data with 3rd party affiliates ) and will not allow me to access my account unless I agree. I was not provided prior notice or warning of the change or allowed the opportunity to withdraw my funds if I do not agree to this change. Below is the prompt requiring consent in order to access my funds.
" BAM Trading - Biometric In-Product Consent for End-Users Changes to our Terms of Use take effect on XX/XX/2022 By agreeing below, you allow BAM Trading Services, Inc. and its related companies and affiliates ( BAM, we, or us ) to collect , via a third-party service provider that provides the biometric technology, a photograph and/or short video of your face and a copy of your government-issued identification card ( ID card ) to create a scan of your facial geometry ( Biometric Data ).
We use this Biometric Data to verify your identity for security purposes, by comparing the image you provide with your image in your ID card. This allows us to make sure that you are the same person as shown on your ID card and that your ID card is legitimate. We may share Biometric Data with third-party service providers who assist with our IT, security, and fraud programs, our professional advisors, in a business transfer such as a merger or acquisition, and as required by law or regulation.
For more information on how we use, share, and retain Biometric Data, please review our Privacy Policy.
If you do not agree, you will not be able to use the BAM app and platform.
I agree to allow BAM to collect and share my Biometric Data for the purposes described above. I acknowledge that my agreement to this form constitutes my written consent to the collection and sharing of Biometric Data as described in this form. ''
|
| 06/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
MyXXXX ADA were sold into USD without my permission on XX/XX/2021 in my Binance.us account, and my account was disabled since then. I can't trade, withdraw and deposit since then. I was not able to sell my cryptos before the market crashed and it caused me huge losses!! It has been one month since I submitted twoinquiries on XXXX and I still haven't received any responses from Binance.US.My support ticket numbers were # XXXX and # XXXX. This is unacceptable!!
Back on XX/XX/XXXX, I made a direct deposit of {$5000.00} from my XXXX XXXX checking account into myBinance.USaccount. Immediately after I made the submission, I received a deposit failure alert with a message saying my bank account might don't have enough funds. This was odd to me because I had much more than {$5000.00} in my XXXX XXXX account at that time. I had also performed 7 prior deposits and did not experience any issues then. After receiving the alert, I followed the instructions to deposit my cryptosin an attempt to solve the problem, but it was unsuccessful. However, XXXX XXXX confirmed that {$5000.00} had been successfully transferred from the bank toXXXX XX/XX/XXXX. On XX/XX/XXXX I submitted inquiry and asked toinvestigate thisissue. Ticket number is # XXXX. No response. On XX/XX/XXXX, I requested to investigate the {$5000.00} again. I didn't hear back fromBinance.us. On XXXX I sent another inquiry to Binance.US and still no response. On XXXX I disputed in XXXX XXXX andfinallygot my {$5000.00} back. But On XX/XX/XXXX I received an email fromBinance.US regarding I had a returned deposit and I should deposit {$5000.00} within 7 days to bring my account into good standing. This is ridiculous.The Binance.UShad totally messed up my account. The customer service is horrible. Please help me and investigate this issue.
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I deposited money into my Binance.US account which ended up resulting in a chargeback ( total of {$770.00} ). The very next day I fixed the issue and within a few days I successfully deposited the original funds and brought my account back to good standing. However Binance.US took it upon themselves to completely lock my account down due to " risk management ''. I have appox {$2500.00} in my account that I had previously deposited way before this chargeback that they have completely locked down and will not let me move or withdrawal any of the funds. None of this original money has ANYTHING to do with the chargeback, and even still I already deposited the chargeback amount ( {$770.00} ) and my account currently sits at a positive balance. This happened about 3 weeks ago and I have been trying to get ahold of any support at Binance.US to help me with this. I've sent multiple emails, submitted multiple tickets, sent direct messages to their twitter account ( that they frequently use for support ), and posted multiple tweets on twitter trying to get a human response from anyone. They don't have a support number, nor do they have a support chat or any way to get in contact with them for that matter, other than just submitting another ticket. I wouldn't feel the need to file a complaint if they had at least even responded a single time to my requests. I have a lot of money in my account that has nothing to do with the chargeback and its insane that they can just lock me out of my account without any reason for holding my {$2500.00} hostage. I've run out of ideas on what to do and I just want them to lift the lock so I'm able to access my funds again. I've done all the work for them. I'm filing this complaint because its been over XXXX weeks and they show no desire to resolve this issue.
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I received an email from BINANCE.US that I had an outstanding balance of {$3000.00} USD and if I didnt make the payment to correct this then my account would be liquidated of my cryptocurrency.
I contacted them via several emails to inform them that I had documentation that the payments went through including transaction pictures from my bank account and confirmation from their sites indicating that the payments were received.
I highlighted that payments were made from my bank credit card and wire on the following dates : 1 ) XX/XX/XXXX - {$1000.00} ( {$950.00} deposited ) 2 ) XX/XX/XXXX - {$1000.00} ( {$950.00} deposited ) 3 ) XX/XX/XXXX - {$1000.00} ACH Wire deposited I also attached the bank proof from my account.
Therefore, $ XXXX $ XXXX $ XXXX {$2900.00} was made into my BINANCE.US account.
Amount owing from me was {$5.00} USD. And I explained that there was {$5.00} in my account balance that they could take which is what they normally do. They dont wait to withdraw because you deposit into your account first and then you make cryptocurrency purchases.
They never got back to me at all. Its been over a month now.
Today, at XXXX PST, they sold my VET cryptocurrency without my consent XXXX XXXX or XXXX shares. They started the liquidation without my consent. I cant take my money out nor can I transfer this.
I invested in this company because it was US based and I thought they would uphold US values, sadly newer XXXX companies have shown far more customer honesty and respect than these loose characters.
I need your help because I dont know what illegal activity they are engaged in with my money and personal information.
Please help me as I had previously gone to the XXXX XXXX XXXX and the FTC but I havent had any progress with this insane company.
|
| 05/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
As stated in a previous complaint against BAM Trading services, XXXX XXXX XXXX. My account was locked on what has been confirmed by my bank as not an action that they had initiated. Moving forward my account was locked without reasoning. at the time of this lock I had {$950.00} in USD and a little under {$12000.00} in cryptocurrency that would fluctuate between $ XXXX depending on the trend. I tried for about 60 days to get unlocked sending 2 videos as per the request of Binance.US and sent my bank statement twice. That was my first visit to the XXXX website where I launched my first complaint. They answered rather quickly and made it seem like they would actually take some action. They finally responded to a message. Then right when the wait period before the complaint was closed had expired, they stopped answering. again. So about a week later I read online that I should try to SELL my assets instead of trade them. This worked. OF course this cost me about {$50.00} and I sold it at a low of {$10000.00}. I was okay with it because I would rather be in USD than a volatile coin. This is when the unthinkable happens and my {$950.00} that was in USD previous to my selling the coins I had was deleted from my account and all that remained was the {$10000.00}. Still no contact, still cant withdraw, still filling out complaints that seem to go nowhere. Binance will acknowledge in public eye, but then continue the suspect/criminal activity as soon as they get the opportunity. Since then I have written the CEO 's and other C-Level employees and continue to get ignored. False promises by them and XXXX. These companies are criminal organizations and need to be fined and sanctioned. They are ruining peoples lives and thumbing there nose at the customers that lined the pockets of their CEOs.
|
| 04/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I initiated a {$30000.00} wire transfer from my personal bank account to Binance.US ( XXXX XXXX XXXX ) for deposit into my account.
Shortly after the first transaction my account was XXXX with no notification or reason as to why there was a discrepancy.
I was as a result have been unable to buy, sell, trade or withdraw both fiat and crypto currencies since after the first transaction initiated on XX/XX/XXXX. This includes withdrawing the money deposited to the institution back into my own account from which it was originally sent. I have had several smaller deposits and had funds prior to the wire transfer on XX/XX/XXXX.
After waiting a day to perhaps allow the wire transfer to settle, I opened my first ticket attempting to resolve this matter on XX/XX/XXXX - ticket number XXXX Here are the following subsequent tickets attempting to seek resolution : XX/XX/XXXX - ticket number XXXX XX/XX/XXXX - ticket number XXXX XX/XX/XXXX - ticket number XXXX XX/XX/XXXX - ticket number XXXX XX/XX/XXXX - ticket number XXXX I was finally given a canned response for a request of info from XXXX at binance.us support that my account was suspended due to security measures - ( a PAID wire transfer from my personal bank ) and inorder to unlock my account I had to validate bank account ownership. I complied and sent the information that was on XX/XX/XXXX Two tickets were opened after I sent the requested information with no movement so I opened more and heard back on XX/XX/XXXX to send essentially the same information that was already sent. So I complied and sent again later that evening on the XXXX.
It is now a month later since I have sent the validation information, twice.
I am still unable to access my property/assets being held by BAM Trading and Binance.US, NMLS ID : XXXX.
|
| 03/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Description of Complaint : The initial issue stemmed from a chargeback on a crypto purchase. When I became aware of the issue, I made a deposit of 5 times the amount of the {$100.00} chargeback. I have submitted over 15 support tickets in the past month with ZERO response to rectify my inability to trade. Binance has denied me access to over {$17000.00} in cash and crypto assets for over a month which is unacceptable. I have missed out on numerous opportunities to make trades that would have benefitted my family financially. I have fulfilled all actions on my behalf to resolve the chargeback, such as depositing more than 5 times the amount of the initial chargeback. Binance immediately deducted the amount of the chargeback from my deposit, but NEVER restored trading ( buying and selling ) functionality to my account. The deposit for chargeback resolution was made on XX/XX/XXXX, which is over a month with no trading ability. Bad business practices from financial institutions are unacceptable and create consumer distrust in the marketplace.
Binance written policy which has been violated states as follows : How to restore access : To regain access to your account, please check your deposit history and email for any chargeback notifications. If you have received one, we'll need you to settle the dispute by making a new deposit and return the appropriate amount here. I've repaid the negative balance on my account. What happens next? Contact our customer service team here. We'll verify your transaction, and your trading and withdrawal ability should be restored within seven days.
Desired Settlement : I would like my trading functionality restored immediately, as well as a formal apology for the gross negligence of service which has caused me financial harm
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
This is in reference to recovering my XXXX XXXX XXXX from BinanceUS ( dba BAM Trading Services ), which is wroth around {$430000.00}!!! It's a very simple recovery process for BinanaceUS support to do, but because BinanceUS support is really really slow, there are a lot of people with the same problem as I and are very desperate right now. I found on XXXX that some people tried opening a complaint through here, so I'm here doing the same, and I hope that if you communicate with them, that they'll move on my support ticket XXXX and recoovery my XXXX XXXX.
BinanceUS support ticket XXXX On XXXX, I transferred this XXXX XXXX from BinanceUS wallet to another XXXX exchange XXXX, but forgot to specify MEMO field which would caused it to get deposited into XXXX 's general wallet rather my XXXX wallet. This transaction is visible on the public blockchain : https : XXXX XXXX support was very quick to help me recover it on their side. Basically, the only thing they can do securely is to simply send it back to the original blockchain wallet address, which belongs to BinanceUS. They did it on XXXX, and that transaction is also visible on the public blockchain : https : XXXX XXXX even put the original transaction ID in a memo field to prove to BinanceUS that the funds are mine.
What this means is that my money is sitting back at BinanceUS, but in a general wallet instead of my personal wallet, now it's just up to BinanceUS to transfer my funds back into my personal wallet. It's a very simple thing to do. BinanceUS appears to have a very understaffed support team. There are a lot of complaints on XXXX and XXXX about this.
Please contact BAM Trading Services ( BinanceUS ) on my behalf to hopefully push them to recover my funds, I'm getting desperate here.
|
| 08/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
THIS IS NOT A DUPLICATE COMPLAINT. THIS IS A RESPONSE TO THE COMPANY.
I have submitted my LEGAL documentation and BILLs that they wanted to use for my " ADDRESS VERIFICATION '' process so I could use my account. Its been now 3 months since this company froze my account but they had no issue with me depositing money from the beginning. They want to steal the money I deposited apparently. Never have I had this much trouble getting verified after submitting multiple legal documents to prove who I am.
They said my electric bill would work but the last time I submitted this document they denied it. I tried to print another recent bill and XXXX XXXX XXXX has an issue with their system update that will not make a recent bill for many customers. You can call them to find out or we can do a 3 way call if you think I'm lying. They offered to send me a letter of address confirmation which BINANCE refused. So I have used my GAS bill, and my WATER bill that shows my address in clear text. Yet I received an email saying that the address doesn't match. I have a PO BOX for mailing because I live in a RURAL AREA! the address I live in is shown on the bills. I live in the same neighborhood as my PO BOX as well. The government made that choice to have our neighbors go to the post office for our mail. SO I MAKE SURE ANYTHING I SIGN UP FOR HAS BOTH MY PO BOX AND MY PHYSICAL ADDRESS. Stop giving me a hard time and give me my money back now!
No one has time for this! I expect a response very soon and I better get my account unfrozen because this is unlawful to hold someone's money fraudulently as you are.
By the way I emailed the CEO and their Financial Manger and I received zero response from them. This company is terrible to say the least.
|
| 03/02/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Per my request, an outgoing wire transfer of ( USD ) {$100000.00} was debited from my account on XX/XX/2021 at XXXX XXXX ET.
The address associated with the banks routing number was different than what I was given by the company, furthermore - the address associated auto populated and I was unable to change it on my end. I called the associated bank and they reassured me that the address that populated was synonymous and would work for the transfer. Per the instructions that the company gave me - reference number instructions, etc - everything is accurate on my end.
Per the companies website, <> I have reached out to the company and banks multiple times. It has now been 9 business days since this happened with nothing more than an automated message that they are looking into it.
No one has returned my emails or calls. Please help.
|
| 03/17/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance.US ( BAM Trading Services , Inc. d/b/a Binance.US ) blocked me from depositing money into my Binance.US account, starting around XX/XX/2021 since one of the deposits I made into my Binance.US account was rejected by my source financial institution, and Binance.US in the mean time had made those funds available for me to use.
Funds that were rejected : {$2000.00} Date of this rejected deposit : XXXX Action taken by Binance : They blocked me from depositing funds to resolve this matter. And they blocked me from performing any kind of transaction ( Trading, buying/selling, depositing more fund or withdrawing existing USD ).
Action Taken by me : 1. I have submitted my bank statement as well as a selfie video stating " Today is [ Month/Day/Year ], and my name is [ First & Last Name ]. I confirm that I have authorized these transactions. I am contacting Binance.US to resume USD deposits & withdrawals for my Binance.US account [ registered email ]. '' as they recommend in their support email.
2. I have opened several support tickets on https : //support.binance.us/hc/en-us/requests, but their customer support has not responded to me yet. They even discourage customers from opening more tickets by SCARING the customers, by claiming that support tickets would be deprioritized if we open more tickets ; even though their customer service doesn't reach out to us for months, in some cases. ( My open ticket number is # XXXX ). They mark previously created tickets to SOLVED even though they are not Solved/Resolved.
Attached : 1. XXXX - shows Deposits I attempted to make that Binance.US stopped from being submitted.
2. XXXX - shows list of all support tickets I created 3. XXXX - shows Trading failed message
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Type of Investment : CRYPTO CURRENCY Exchange : Binance US Name : Account Email : Customer Support Ticket # with Binance US : XXXX My Telephone # : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I deposited $ XXXXusd from my us XXXX XXXX account via wire transfer to XXXX XXXX XXXX XXXX Bam CLEARING ) reference # XXXX ON XX/XX/2021. On XX/XX/2021 I used those same funds to purchase XXXXusd worth of VET tokens ( Vechain ) price slightly above XXXX usd.
I have been locked out of my Binance US Account for 7 weeks with no status update on when the account will be unlocked.
While unlocked the price of VET went as high as .25 cents and is currently at .16cents.
I'm complaining because Binance US. as little to no customer support. I've filed a support ticket and have received little to no response with zero status update going on 7 weeks and counting.
I received a response on twitter on XX/XX/XXXX, XXXX saying I would receive an email response soon. only to get an email that evening saying they are overwhelmed and will get to me soon ... .that has been a week ago.
I have suffered mental and emotional stress. I have sent certified mail to Binance US Corporate Office in XXXX XXXX TWICE with all relevant required data to unlock my account : USPS TRACKING # XXXX USPS TRACKING # XXXX I've invested my life savings on BINANCE US exchange platform and have had zero access to my funds for more than 30 days with no status update or reasonable response.
While i have seen my invested funds increase drastically from .04 cent to .25cent without having access to my funds or account with almost zero communication or status update from BINANCE US .
CAN YOU PLEASE HELP ME!
|
| 11/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hi Good evening, my name is XXXX XXXX and I'm having issue with ( Binance.US ) I have a account with Binance.US for a long time and ever since then I have never break any of there rules and just last week ( XXXX, XXXX ) I added a funds from my XXXX account in my name to my Binance.US account via ACH transfer and was successfully and the money got into my binance and I uses it to purchase a XXXX ASSET. Then and again about XXXX ago I try another {$700.00} ACH from my XXXX to Binance.US and I think XXXX reject that transaction thinking someone might be using my account without my consent and I think the ach was rejected by my bank and charges back occur with Binance.US and they locked me out of my account and I try to get a hold of customer service representative and they told me I need to make a selfie video of myself holding my driver 's license and also to recites some words that I made the transfer and all activities on my binance which I did just what they want and uploaded the video to them and also which I confirmed my location of login and the phone and XXXX XXXX laptop I login with in the past 3 months, Just this morning after all this, they get back to me and tell me they will not allow me to uses the Binance.US services anymore and they won't be able to disclosed the reasons why and I'm having a sum of {$4900.00} on my account and now they are not replying me anymore and I'm thinking they wanted to play smart on me and stoled my funds because I'm yet to understand why they will denied me access to my assets even after providing the information they want. Please I need help because that money is my savings and now Binance.US wanted to rob me... Please help me. Thank you.
|
| 04/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I purchased XXXX on Binance using an ACH transfer of {$5000.00} from my Chase checking account, the transaction date I purchased on was XX/XX/21 and the date the money came out of my XXXX account was XX/XX/21. That being said there was a lockout period with Binance to be able to withdraw the XXXX cryptocurrency I purchased and I waited until the lockout period ended and attempted again, it still will not allow me to remove my XXXX to my personal wallet and there is no way to reach them other than via creating a ticket on their website. When you create a ticket they state they are busy handling tickets and not to contact them again, they will contact me ( in fact it states if I attempt to reach out a 2nd time they will move further back in line ), however they do not even give a timeframe or ETA as to when they will address my question and allow me access to MY funds. This has happened a few times with their platform where they withhold funds beyond the timeframe they state ( with multiple different error reasons coming up that do not make sense ) they are locking them and then do not respond appropriately to requests to fix the issue. I am very frustrated at this point. They received my ticket 4 days ago and have not responded ( support ticket # XXXX ). I would like these new platforms to be held accountable more an be required to do things within a certain timeframe, be required to have more than just an online ticket format to contact them, etc. It is a huge problem and I see multiple similar complaints on online forums I follow all the time where these companies are not being held accountable to their customers, yet are massively profiting off of the same customers.
|
| 04/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance.US has locked me out of my account for not agreeing to their new biometric facial scanning policy for logging in to one 's account. They give no option to refuse. Either you agree or you can't access your account. Also, this policy change happened suddenly, with no notice whatsoever.
I found out later that Binance.US is being sued for illegally gathering biometric data on their clients. It seems they are now coercing consent to avoid having to pay out to clients for their wrongdoing in the event they lose the lawsuit. Or it could be the government pressuring them to do this, I don't know. I only know it must be illegal to lock people out of their accounts, denying them access to their funds, for not agreeing to it.
I would like to have access to my account to remove my funds. I've been going back and forth with them by email. They admit that the new policy is unfair and they say they are trying to roll back the policy to allow users access to their accounts without having to agree to the invasive biometric facial scanning, but it's been more than a week and still no change has been made to allow me access. They did send me a nasty email saying I would no longer be able to use Binance.US. Funny, because I had already expressed to them my desire to remove my funds and close my account. After that, they sent me another email apologizing for the inconvenience of not being able to access my funds on their platform.
They are clearly acting in an illegal manner. I'm not the only one affected by this obvious violation of privacy rights and denial of access to one 's financial assets ( see Binance.US on XXXX ). They should be sued on both accounts.
|
| 02/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXXXXXX XXXX XXXX XXXX XXXX ( the Scammer ), all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains.
It should be noted that the Scammer is a client of theirs, owner ( s ) of wallets : XXXX XXXX, committing financial crimes right under their nose, which involve, among other things, stealing and laundering large sums of money on a regular basis. Money was transferred from my wallet a t XXXX in the total amount of XXXX XXXX and XXXX ETH utilizing their services. Several more wallet numbers who are registered with Binance are beneficiaries : XXXX " XXXX ' XXXX ' XXXX ' Total amount they own - XXXX XXXX.
It is evidently proven that scam victims have relatively little freedom of reactivity, they respond immediately, instinctively, and invariably to the specific demands of the perpetrator under psychologically pressurizing circumstances that the perpetrators themselves created to manipulate said victims ( myself in this instance ). Being able to consciously refrain from reacting in accordance with the scammers instructions is extremely difficult and sometimes impossible once theyve got a hold of your funds.
In providing its services financial institution as a registered and licensed Payment Service Provider, is required by law to exercise the care and skill of a diligent, prudent organization. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is scammer.
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I created an account with Binance US, the URL for this service is : https : //www.binance.us. I have deposited several XXXX dollars with them over the last few months. This service serves as a so called " Crypto currency exchange ''. After about 2 months of having the service, I logged into see that I could no longer withdraw any funds from my account. The reason given for this was that a XXXX USD transfer had been rejected from my bank.
I contacted my bank and they stated that nothing was wrong on their end. I read through the support help information from Binance US and followed their direction exactly to fix the issue. I deposited more cash from my bank account in the form of a debit card transaction, and " low and behold '' XXXX dollars exactly was deducted from the XXXX I had deposited, however, my account still remains locked.
My account has now been locked for nearly 2 months. I have submitted 5 support tickets and received at least 4 ticket numbers each. I have attempted to reach out to the company via the online forums : XXXX, XXXX XXXX, and email. Additionally I have filed a compliant with the XXXX ( XXXX XXXX XXXX ). The XXXX attempted to contact them for nearly 3 weeks to no avail.
I have read multiple instances of people depositing large sums of money into this service, and then due to some " banking error '' their account becomes locked. This is clearly a scam that has been using " Binance '' which is an actual reputable " crypto exchange '' in the form of " Binance US '' in order to scam people. I dont have as much as some of the other people being scammed, but I do have nearly a XXXX USD in there that I want out.
|
| 04/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I received an email from XXXX XXXX ( Senior Customer Service Specialist ) on XX/XX/XXXX, XXXX XXXX ( Ticket XXXX ) ; stating an account review and withdrawals are disabled on my account. I referenced that I completed my KYC ( Know Your Customer ) when first creating my account. Never got a response on why my account was locked, but sent in the requested documents through an unencrypted email to their XXXX ( XXXX ) software, which seems like a HIPPA violation. The first email attached, was the last that I heard from XXXX or another employee from XXXX.US. During this time, I had another issue with an ACH deposit and created a ticket on XX/XX/XXXX, XXXX XXXX ( Ticket XXXX ).
After receiving no response on both tickets, I went to social media ( XXXX and XXXX ) and posted my issues with their customer service. A customer service rep with the username XXXX escalated both tickets. The other email attached, is from the response I got from XXXX. They helped resolve ticket XXXX, and commented on my other ticket ( XXXX ) " As for your other ticket, I'll escalate this over to our onboarding department for further review. There's no reason for you to wait that long. Please hold tight. '' It is now XX/XX/XXXX ; a total of 3 months and 26 days of no responses, reasoning or resolution on ticket XXXX. My account is still locked under " Risk Management '', and around {$3200.00} is still locked on their exchange. I am at the point of being absolutely disgusted with this company/exchange on how they are doing this. I want my account unlocked, so I can move my funds over to other cryptocurrency wallets and I will never be using this exchange again.
|
| 05/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
You have taken on an enormous job to protect the consumers and ensure that laws are not broken. I dont want to be like a pricking mosquito ; however, Binance.us keeps violating all of my consumer rights. And if they are doing it to me, they are doing it to other small-time consumers. Today, Binance.us sold my crypto without permission, which is totally against the law. I have contacted them repeatedly to release my account so that I can leave their platform. They went ahead and sold my crypto without my permission, and now when I try to send the money back to my account, I get a message that says insufficient funds. I tried to transfer the remainder of my crypto to another platform, and it says my account is disabled even though they have sent an email today telling me that my account is actives and ready to function. Please help as I have no other recourse. What Binance.us has done is illegal, and they should be held to the law like any other company. I am asking your office to protect me, the individual, against this giant XXXX company that thinks it is above American laws. This company is taunting and toying with my emotions. It is causing me to lose money every day and it is making me an emotional wreck. I am anxious and can no longer sleep. This company is causing undue stress and anxiety. I am asking for your help. This is the 3rd complaint I make against Binance.us. I have all the emails to prove all of my complaints to your office.
Thank you for your consideration in this matter. This situation has become as annoying for me as it is for your office. Please accept my apologies and also my appreciation.
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I recently started using Binance.US for investments and end of XXXX ( XX/XX/XXXX ) my account got locked due to an accidental charge back. I have done everything theyve asked me to do to reactivate my account.
I have settled all the money discrepancies, and since then Ive had my deposits activated to be able to deposit more money into their bank XXXX XXXX XXXX, but they will not allow me to do any trades, sales, purchases, or withdrawals at all. Im only allowed to deposit into the account from my other bank account. On XX/XX/XXXX I submitted a support ticket after redoing all of their verification steps, and when you submit a ticket it states to not submit multiple bc it pushes you back in line further. On XX/XX/XXXX they responded that they had not viewed my ticket & that they hoped it resolved itself, & that if I need more help to respond. Since I had not had anything resolved, I responded with no response back from them. I sent another email at exactly one month from their first response on XX/XX/XXXX asking to please unlock my account, or give me the steps I need to do. Still no response and its been another week.
When I look online for help from them there is no phone number to reach them. They have no chat option to directly interact with a human. The support ticket Ive sent in has not been reviewed still from what I can see and I have money trapped in investments that I want to sell! I cant keep sending support tickets because it will push back further according to their website, and all I need if for my account to become unlocked for buying/selling/trading/withdrawals.
|
| 08/19/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I created an account with Binance transferring {$1000.00} over to it. A few days later the bank I tried to transfer funds from put a hold due to Binance not being recognized as an established financial institution and flagged it as fraud. I tried my other bank and received the same outcome. Based on this I questioned moving forward with this company.
I had already traded for XXXX within the account as they allow immediate access to funds you preload with. The trade I made increased in value and because I was unable to fund the account ( since all my banks would not transfer money to this company ) Binance closed the account and liquidated the funds and the surplus would go to them since the account was not funded by my bank.
Now, XXXX months after this I am being told I owe {$28.00} due to them not being able to recapture all of the {$1000.00} that was funded. When I log in to download the data, it shows no trade data. After requesting from Binance there own data shows a positive amount after the account was liquidated. I have requested this data from Binance with an explanation of where the {$28.00} is coming from as it is not shown on the attached statement they provided.
- I was never notified of any negative amount until I received a call from a debt collector, keep in mind Binance has all my personal information - There is no record of any of this data on the website once I download the trade data. It only became available after speaking with a supervisor at Binance - The data provided by Binance shows no such amount of the above {$28.00} see attached data
|
| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have a BinanceXXXX account. I sold my crypto and deposited it into my bank account. I need a statement to provide to my mortgage provider in order to purchase a home. I can not print one. Their system will not let me. I have never printed one prior. I contacted customer service ( ticket XXXX ). It was very difficult to get response and it was taking extended time so I had to go on to XXXX and leave comments on their site to get response. I clearly explained the issue : I need a statement but your system wont allow me to print. It says I printed over 10 times when I have never printed any. They first responded with instructions on how to print. That was not the issue. Then they replied with you printed too many times. Again, not the issue ... as I never printed before. Then they offered to send a printed copy to my email ... for {$55.00}!!!!! This is supposed to be free for customers. I should not have to pay them for a problem on their end. Then when I went back to XXXX and posted what they did they blocked me and closed my case.
Let me add, this statement is so important because it is the last document needed to obtain my home loan. I need to provide statement to show where my large deposit came from. Without this, I am at risk of denial for the mortgage. I have two weeks to be out of my rental due to it being sold. Denial will leave me homeless. Also, the people I am buying the home from will also be in trouble because they have quit their jobs and are waiting to move. So BinanceXXXX needs to realize a simple statement can mean more than they realize.
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ca. XXXX Binance U.S.
Operated by BAM Trading Services Inc .
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, California XXXX.
Complaint against Binance US On XX/XX/XXXX I notified Binance that I had suspicion that there was fraud present on my account. Binance does not offer any kind of human chat or telephone correspondence. I followed their instructions to file a ticket as they call it. Please see below the number of tickets I generated and the response I have gotten.
XX/XX/XXXX Original ticket, receipt of acknowledgement XX/XX/XXXX follow up ticket, receipt and notifying me the more tickets I generate the longer the process will take.
XX/XX/XXXX third ticket requesting them to unlock my account. This ticket was followed up by an electronic response of acknowledgment of receiving the ticket.
XX/XX/XXXX I tried to gain access to my account by resetting the password but with their block it was unsuccessful.
XX/XX/XXXX another ticket generated to see if they would at least let me have access to the account.
XX/XX/XXXX XXXX ticket asking them to just unlock my account so I could get my money and simply close the account.
Unfortunately, I cant even provide you with an account number as the block they have put on the account will not let me access that information.
At this point all I want is my money back from my account. At the time they locked my account there was approximately XXXX available.
Should you have any questions please do not hesitate me immediately.
Thanks in advance.
XXXX XXXX XXXX XXXX
|
| 09/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I would like to draw your attention to XXXX XX/XX/XXXX and XXXX XX/XX/XXXX- I sent my complaint letter to Binance, in which I clearly stated how the scam has affected me personally, psychologically, and financially. I received no response after sending dispute letter, rebuttal letter and follow-up letter.
Commencing on or around XX/XX/XXXX, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or the Company ), It should be noted that one of the companies, happens to be a client of Binance, and owner of wallet : XXXX XXXX Money was transferred from my XXXX wallet in the amount equivalent to XXXX ETH at the instructions of the scammers utilizing Binance services and authorization. In providing its services, financial institutions as registered and licensed Payment Service Providers, are required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is a scammer or is involved in potentially fraudulent activity.
Binance could have, and should have, utilized various risk-based examination procedures and techniques, all of which are within their purview and legal obligation, and could have entirely prevented this disastrous outcome.
Given that their client was an active participant in the movement of my money, which eventually ended up with the Company, Binance has not exercised its duties to identify this suspicious scheme in a timely manner.
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
- I have been using BinanceUS exchange for over a year - On XX/XX/2021 I completed the advanced identity verification process and received positive confirmation via email from Binance US.
- On XX/XX/XXXX, my ability to trade and withdraw my funds XXXX tens of thousands ) was frozen. Binance claimed I needed to verify my identity to regain access, which I already did on XX/XX/XXXX. However, I was not able to resubmit my identity verification request because the system knew that I had already done this. So basically, it was asking me to verify my identity without giving me an option to actually do this - On XX/XX/XXXX, I raised a ticket to notify Binance of this issue. I was told I would hear back within 15 days.
- After 15 days, the Binance US website states to fill out another form to let them know you are still pending a response. I filled out this form and received no response.
- On XX/XX/XXXX I tweeted at the Binance US help desk. I received a response from them stating that I would receive an email from support.
- On XX/XX/XXXX I received an email stating " This particular issue is due to a recent verification update and we are currently working to resolve the discrepancy. I have escalated your issue to our onboarding department for manual review and will be sure to reach out to you as soon as we hear back. '' - I have followed up multiple times since this email but I have not received any additional information or communication - I need access to these funds to pay bills and fund my daily activities
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I opened a BinanceXXXX account on XX/XX/2021. I funded it by transferring cash multiple times from my bank account and transferring XXXX from my XXXX account. The total assets I have invested total approximately {$14000.00}, and are worth {$48000.00} at the time I am writing this.
Over the next month I sold all of my XXXX and XXXX and bought the Binance XXXX XXXX.
On XX/XX/2021, I transferred an additional {$1000.00} from my bank account to my BinanceXXXX account successfully, but when I tried to purchase more XXXX I received a message that my trading was disabled. There was no explanation.
There is no way to contact BinanceXXXX, other than the online ticket function, so I immediately submitted a ticket, and received a reply saying it was received. Since then I have never been contacted by BinanceXXXX, other than a few emails telling me to wait longer. It has been over nine weeks now, and they are holding my funds without allowing me to access them, and refuse to contact me to help remediate whatever problem there is.
I submitted additional requests to them for assistance on XX/XX/XXXX, and XX/XX/XXXX.
I have also filed a complaint with the XXXX XXXX XXXX and the XXXX The XXXX tried to contact BinanceXXXX twice but BinanceXXXX did not respond to them either. The XXXX replied and said BinanceXXXX is not registered with the XXXX and referred me to the FTC and the CFPB.
I am now considering legal action but really just want my ability to trade restored so I can sell my XXXX and close my Binance Account.
|
| 02/10/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX while trying to sell an asset that was being held over the course of a day or two, I was blocked indicating trading has been disabled from my account. Subsequently a few service tickets were opened as there is no customer service. I received a few emails indicating that service volumes were high along with some generic responses. Looking back through my many emails from Binance I uncovered an ambiguous email indicating a potential charge back that may of occurred on XX/XX/XXXX in the of {$500.00}. I opened additional service requests with similar generic responses. All the while my account is fluctuating by the {$1000.00} 's. On XXXX Binance was experiencing significant technical issues including depositing money which I believe was due to volume. Nothing was communicated to me that a deposit did not go through. As of XX/XX/XXXX my trading access is still blocked, even the ability to close my positions is not an option which I believe is a terrible policy and almost unheard of in the Financial Services Industry. If they feel there is an issue with a {$500.00} deposit why would the not allow a sale of $ XXXX in assets? Going back to the email I uncovered that suggested there might be an issue it states I must supply a full statement with account numbers and shoot a video of myself holding my license. In a effort to unfreeze my account I have obliged which is disheartening as I am sending sensitive information to where I do not know. I have yet to hear a response Binance after this submission.
|
| 12/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I first contacted Binance.US via email XX/XX/21 because they disabled my account stating I have a returned deposit that was used in a crypto transaction, leaving your account with an unpaid balance I indeed had more than XXXX in my account at that time and also tried to deposit USD into my account but Binance.US had a hold on my account preventing me from doing so. I contacted them via email for 2 months regarding matter but no resolution. I received an email from Binance.US stating that they took the unpaid balance from my wallet but I still have can not access my account. I contacted them again regarding matter and they said I am not in an authorized state. I have not been able to trade or withdraw my money since. When I go to an authorized state I still dont have access to my account, when I try to trade or withdraw my money I get an error message from Binance.US stating account disabled, withdrawals disabled I contacted Binance.US again XX/XX/21 via and the replied with verify your identity I responded backed with a picture of my state drivers license and specific account information. I have not received a response or resolution. I again contacted Binance.US on XX/XX/21 and everyday thereafter stating I need their help withdrawing my money and deleting my account. Binance.US have replied each time stating your ticket have been updated but as of today I still can not trade, withdraw or delete my account. Its like this company is deliberately holding my money hostage and I have no access. Please help!
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2021, I opened an account with Binance US, an app based crypto exchange. I began funding the account with a combination of debit card purchases and an ACH transfer. Unfortunately, one of the ACH transfers was returned on XX/XX/2021. Binance then blocked my ability to process all transactions, including access to my fully processed and funded balance apx {$8000.00}. On XX/XX/2021, I deposited enough to cover my chargeback and Binance immediately withdrew this money ( no email, no notice and no record on transaction history of the withdrawal. As of XX/XX/2021, my account is still fully blocked and after submitting multiple tickets through their ONLY service option, I have received no response of any kind. As of today, they have held collected funds well beyond their standard hold periods of 5 days for debit cards and 10 days for ACH deposits. I am also unable to make trades within my account. This has caused a great deal of financial loss, as the crypto market fluctuates greatly each day and I am unable to adjust my portfolio. I estimate thousands of dollars have been lost and now my {$8000.00} is stolen/held outside of any reg CC, company disclosure or other legal guidelines for funds availability in the US. Turning to social media, there are hundreds of complaints that are identical and even worse than my scenario, including many claiming Binance has liquidity issues and is intentionally freezing peoples available funds for their own gain. Resolution would be to release my funds immediately.
|
| 09/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
My Complaint against Binance.US ( BAM Trading Services ) cryptocurrency exchange XXXX XXXX XXXX XXXX As a tax paying citizen of the U.S. and resident of the great state of South Carolina, I am requesting government assistance in a problem that I ( and many other retail investors ) are having with Binance.US cryptocurrency trading exchange headquartered in XXXX XXXX, XXXX and which is supposed to be a federal government regulated exchange. On XXXX XXXXXXXX XXXX I sent a support request to Binance.US after they for no reason given decided to block my trading account and block my ability to withdraw my XXXX Bitcoin ( approx. {$1000.00} value ) that I had just deposited a few days earlier into my Binance.US account. As of today, XXXX XXXX, XXXX they have still not unblocked my account so that I can withdraw my {$1000.00} Bitcoin that I deposited into my account and in one email to me they stated that i would have to wait a minimum of 30 days in order to be able to withdraw my Bitcoin from my account. I have filed multiple support requests to Binance.US and they do not respond. They block you from trading and withdrawing your funds and then when you send in a support request ticket to get help to withdraw your assets from your account they will not respond to your support request. This is just like they are stealing my money. Why is the company not being investigated by the Securities and Exchange Commission who claims their mission is to protect U.S. retail investors from fraud and abuse?
|
| 06/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX XXXX I transferred XXXX XXXX ( XXXX XXXX ) from my XXXX XXXX to Binance.US. Transaction code available upon request. I made a mistake on the memo portion of the transaction and although the currency was taken out of my wallet, it was not added to my account on Binance.us. i went to support and filed a " ticket '' ( ticket number available upon request ). On the support page it states clearly that in this case Binance.us will charge 5x transaction fee to correct the memo. I received a email from a third party named XXXX saying my ticket was in the queue. I waited until XX/XX/XXXX and refiled the ticket with more information like transaction number and acknowledgement of fee associated with correction of memo. They sent me a response email giving me a new ticket number XXXX. I then waited until XX/XX/2021 with no response. During this time frame the price of the currency grew by 80 %. I filed another ticket on XX/XX/2021 and received an email saying i was pushed to the back of the queue and would continue to do so if i filed any more. Since this time i have not been able to receive any information from them regarding my issue and the price of the currency has fell to below my initial investment price. My next step was to get into the live chat on the website which is a bot, never a human. and had my ticket " escalated ''. I have done this 4 times hoping to get this resolved. As of now its been over 2 months and i have yet been able to recover crypto or talk to anyone.
|
| 05/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hello, I emailed you a week ago expressing that Binance.us refuses to answer emails. I emailed them on XX/XX/XXXX, and on XX/XX/XXXX they decided to reply to me after I told them that I had sent a complaint to both your facility as well as the attorney general of California.
In the email I was told they have locked my account because I owe them money. Im not sure how I can owe them money if I am not allowed to trade unless the money clears. On XX/XX/XXXX my account was hacked. They did not close my account until XX/XX/XXXX. Money was transferred out of my account no lost XXXX. When I finally retrieved my account it had around {$6000.00}. I was able to transfer out of Binance.us I believe around XX/XX/XXXX. I received an email stating my account is active.
After I made a few complaints about how they handled my compromised email, my ability to trade and transfer my crypto was disabled. However, they kept sending me emails about how my deposit limit has increased to {$10000.00}.
They have disabled my account and refuse to release my crypto. That is theft. That is also a violation on the consumers protection act of XXXX. Binance. Us is costing me to lose money everyday it doesnt allow me to break free from their platform, and it is also causing me mental stress and harm. Binance.us doesnt hear or serve its consumers. It does whoever it wants to do.
I want you to know that I did serve Binance.us with court papers. I am taking to small claims court.
I am asking your help.
|
| 04/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
My account was randomly suspended from withdraws or trading without any type of warning or explanation as to why it happened other than a message that popped up when trying to trade or withdraw that said trading or withdrawing had been suspended. I deposited {$100.00} in to my account on XX/XX/XXXX and a few days later, it magically disappeared. On my account activity page on the platform, it shows no history to what happened to that deposited amount. Additionally, I had sold some dogecoin on XX/XX/XXXX for {$430.00} and a day later, that amount disappeared too from my account with no explanation. I have submitted a helpdesk ticket via their website and I have had no replies other than automated generated emails saying my ticket was received. They have no support phone number at all. You can not even follow up on your ticket as it is noted in the email that any response to the ticket from you with further send the ticket back in the waiting queue. I have missed out on trade opportunities that would have resulted in exponential profit due to my account and funds restricted from doing anything. I have also submitted a complaint via XXXX on XX/XX/XXXX with no reply so far as of writing this. I have also come across hundreds of XXXX postings with users of this platform experiencing the same issues with no reply from the helpdesk with some reporting that they have no response for months! I have no way to move MY money out of the platform due to it being restricted.
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
It has been over 30days and not a response TICKET # XXXX associated with XXXX for BinanceUS XX/XX/2021 phone broke and could no longer access two-step verification to access the account.
XX/XX/2021 created a ticket to request removal of two-step verification XX/XX/2021 received an automated response stating : " Thank you for contacting us! We've received your request # XXXX.
Don't worry ; we can assist you manually.
To help you with your request, please provide the following requirements to continue : Step 1 ) : Attach the same photo of your identification that was used to register your account.
Step 2 ) : Attach a selfie photo of yourself, holding the same proof of identification.
Step 3 ) : Attach a video of yourself, holding the proof of identification and repeat the following phrase : " Today is ( DATE/MONTH/YEAR ), I am requesting to reset my account XXXX for my Binance.US account associated with ( XXXX XXXX. '' Please provide the documentation attached to this thread, or you may use a XXXX link ; we don't accept documentation within Google-Drives After we verify your files, we'll authorize the reset XXXX process. Please understand that as a security precaution, we will temporarily suspend the withdraw function for 48 hours.
We appreciate your cooperation and look forward to your reply.
XX/XX/2021 I reply with the three things being asked for and wait for response XX/XX/2021 I create a second ticket same automated response email. NEW TICKET # XXXX
|
| 04/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
BinanceUS took {$1300.00} from my account then blocked withdrawal/transfers. They did this without explanation.
I have deposited fiat and transferred cryptos many times with them, and this is the first time they took fiat from my account without authorization and blocked access to withdrawals/ transfers.
On XX/XX/XXXX, I made an ACH deposit of {$1000.00} to BinanceUS. Those are immediately credited to my account, but it did not for some reason. The money cleared my bank but was not credited to the balance on BinanceUS. I immediately submitted a ticket. Essentially, their support staff told me to relink my bank account or re-verify my bank account. The latter made no sense, and I worried it could create a new set of problems as verification is a multiday procedure. I explained that, and they put me in the queue and said not to submit more tickets. However, different issues arose.
Two days later, {$350.00} disappeared from my account. There was no transaction history, and BinanceUS did not explain. Before this happened, I wanted to withdraw the remaining fiat and transfer my cryptos but received a notification that my withdrawals were locked due to security risk.
As it stands, binanceUS has total control of my cryptos and has taken {$1300.00} from my account without explanation.
Attached are our communication and screenshots showing the deposit to binanceUS cleared. Also showing {$350.00} in the account, which disappeared without explanation.
|
| 12/05/2020 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
To whom it may concern.
Id like to submit a formal complaint about Binance US, their customer service and the quality of their service in general.
Ever since I created an account with Binance US approximately six months ago, I have encountered number off issues. Even though I went through all the required steps of verification, I would experience The issues with Binance system that would not allow me to purchase cryptocurrency, or sell cryptocurrency, or transfer the money from my checking account to USD wallet on Binance US, or it would not allow me to plug in my debit card.
When I would write a message to customer service, it would take them days to respond. It would be weeks before they do anything. And they would ask me to email them very sensitive personal financial information even though I already submitted that information before, even though everything was verified by their system, even though I have already made purchases and money transfers before. But they would be asking to email them more information like banking statements for the last few months etc. And then they would say that they had to do that to white-list my account. I dont even know what that means. When I would ask them questions why my account still didnt work even though I went through all the proper notification steps, and why they are requesting more of the sensitive documents, they would not answer questions, and they would be kind of rude in their email response.
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance US is playing with people 's money. In the middle of a PANDEMIC. There are hundreds of customers complaining about not being able to access their money, frozen funds, lost money, zero responses, and no help. This should be embarrassing for ANY company that is in decentralized finance. It's shameful. I'm having this experience right now with a verification process that has been going on for months, with funds frozen in my account that I can not withdraw due to a delayed verification process.
I started the verification process XX/XX/XXXX. They claimed it would take up to 15 days to fully verify. For SOME reason, you can not trade anything or withdraw anything until your account is verified, BUT you CAN deposit into the Binance wallet. Assuming this was only going to take two weeks, I transfered 1k worth of XXXX into Binance. However, the verification process is still going on, and I do not have access to trade or withdraw my money.
I have reached out on various occasions to the company. They don't have a number to call so it's only through support tickets. Zero responses. I was finally asked to submit documentation again, and I did, but still, zero responses. That was at the top of XXXX. I started to reach out to them on social media like XXXX and XXXX they blocked me on XXXX.
I am not the only one experiencing this. Every XXXX on their XXXX account has replies from angry users not being able to access their money or account.
|
| 04/02/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
The company ( Binance.us ) arbitrarily suspends the withdrawal of virtual currency asset XXXX XXXX XXXX XXXX for prolonged duration without prior notification to the users. This suspension of withdrawal is not just specific to my account, but something that affects all users of the platform.
I first noticed the suspension of withdrawal issue on XX/XX/2022 and emailed a customer service representative, as I could not find any information in the public domain regarding the suspension of withdrawal. I was informed by the representative, " the withdrawal suspension is due to wallet maintenance following a network upgrade, and other operations such as buying, selling and deposits of XXXX XXXX XXXX ) are operational, except for the withdrawals which would be fixed soon by developers ''. The following day, XX/XX/2022, the withdrawal service of XXXX XXXX XXXX XXXX was reopened, and the customer service representative responded that the wallet maintenance/network upgrade issues were resolved. I mentioned my disappointment about the lack of prior communication to users of these maintenance activities.
Now, again on XX/XX/2022 and XX/XX/2022, the withdrawal of XXXX XXXX XXXX XXXX is suspended, without any form of communication. Therefore, based on my personal experience and that of other users, the suspension of withdrawal of XXXX XXXX XXXX ) seems to be a random and frequent occurrence at Binance.us under the premise of wallet maintenance.
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Party involved : Binance US BAM Trading Services, d/b/a Binance.US, is a separate entity from Binance XXXX XXXXXXXX XXXX XXXX XXXX Contact Information : BAM Trading Services Inc. XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX California XXXX.
XXXX XXXX XXXX No phone number available.
I am reaching out because I have not received my wire transfer at XXXX XXXX XXXXXXXX - XXXX XXXX account.
This transaction was initiated on XXXX XXXXXXXX, 2021 and in the past this sort of transaction has only taken a day. My attorney also spoke with XXXX XXXX XXXXXXXX on XXXX XXXXXX/XX/XXXX and they confirmed there were no incoming wires and that most likely it had gotten rejected, which means the money went back to Binance US.
I also spoke with XXXX XXXX XXXX Third party custodial for Binance US ) and they directed me to Binance US. Given the lack of response, I've opened two tickets asking for an update as to when my funds will settle back into my Binance US account.
According to their procedure found online ( https : XXXX ), funds will settle back within " two to three business days '' ; but in my case that has not happened.
The total amount wire from Binance US to XXXX XXXX XXXXXXXX was {$15000.00} XXXX. As of today, I have not received a single response from Binance US ( i.e. customer service or any of their employees ).
All I am looking for is for Binance US to release my funds - they are holding them for no legal reason.
|
| 04/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I am writing to file a complaint against Binance.XXXX Their official name and address are as follows : BAM Trading Services Inc. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX California XXXX.
Recently, Binance.XXXX has stopped allowing " withdrawals due to risk management. '' This has prevented customers from withdrawing assets to either sell them for cash or to transfer those assets to a more reliable exchange.
The only ways to contact Binance.XXXX is via social media and by online ticketing system. They have no phone number to speak to a live person. Responses by the Company have been non-existent.
If you look at their XXXX page, you will see that customers have been waiting for weeks and months to withdraw their funds. Some people depend on these funds ; hence why they invest in the first place.
Binance.XXXX has not even sent out a blanket statement on what customers should do if they have this message. Everything is at the mercy of customer support and they are not reachable.
I ask that you contact BinanceXXXX to have them allow customers to have total access to their assets without any further delay. Some customers have major payments they have to make and their funds are locked within the BinanceXXXX system without a care or explanation from the Company.
Any quick assistance would be welcomed in this matter. Many of us who have been waited are worried as to what may happen with our assets.
Thank you.
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Ticket # XXXX. On XX/XX/XXXX I deposited XXXX XXXX ( Worth roughly XXXX USD currently ) from my Trust Wallet into my Binance US exchange wallet without a memo. I have contacted support and they sent my information to the finance team claiming they would have the deposit processed by the start of the week. That would've been on XX/XX/XXXX, it is currently XX/XX/XXXX and I still haven't been credited my missing deposit by the binance.us finance team.
The previous cfpb compliant I opened you closed saying the issue was in the process of being fixed, its been over a week and it hasn't been fixed so I'm filing another compliant in the hopes you'll help a customer who has been with binance since early XXXX and has recommended it to many friends and family irl who have invested as well.
I plan to continue using binance.us and understand you're dealing with a high volume of tickets, but this is my life savings and I need it to survive in the real world. It sucks I ruined my life with one quick mistake. I'm truly starting to lose hope I'll ever see my money again and have started contemplating suicide some days it hurts so much.
Ticket is # XXXX and can't wait to cry tears of joy when you come through and help me.
Side note : ( Email is XXXX. I'm truly willing to work for the support team to help as many people as I can fix their problems. I understand the anguish people are going through and want to help. ) Ticket # XXXX
|
| 10/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
This concerns Binance.US. On XX/XX/21, I mistakenly sent the incorrect cryptocurrency to my Binance wallet. The currency in question now has a market value of over {$40000.00}. This represents a large portion of my investment portfolio. Since, the cryptocurrency I sent is unlisted, they now refuse to reverse the transaction. In effect, they have access to the asset, but for technical reasons refuse to send it back. If a bank accidentally put money into my account and I refused to give it back, Id be charged with theft. Many consumers have complained about the inability to recoup unsupported assets that they have mistakenly sent over. This is a big issue with both Binance and XXXX. The fact that a company can refuse to turn back over property mistakenly sent should be considered a crime. People are going to make mistakes. They shouldnt lose their livelihood because a company refuses to turnover the individuals OWN property. I understand a fee being charged for the reversal, but refusing to do so at all is unacceptable. I am simply asking the individuals at Binance to return the incorrectly sent asset and allow me the dignity of being able to take care of my family. I have attached the XXXX to show the transaction from my account to the Binance Wallet. Again, this happens to so many consumers and we have no way of fighting back as these companies dont seem to have an rules that stops them from completely running us over.
|
| 04/20/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Binance.US https : //www.binance.us/en/home I HAVE BEEN TRYING TO GET A HOLD OF THEM FOR 2 weeks straight though emails and social media. Their policy states no funds can be withdrawn out of their exchange until 7-10 business days have completed after ach transfer has been successful. On XX/XX/2021 they have sent an email showing a list of ach transfer that were supposedly a charge back/rejected in the amount of {$6000.00} by my bank on XXXX XXXX XXXX without explaining they have locked over {$24000.00} with of crypto assets without any respond to the 50+ emails and 100+ tweets besides an auto email respond stating pay to unlock the account functions. My bank statements and bank clearly shows no charge backs what so ever or any transaction ach charge back. And there never was any a charge back. Also I dont know if it makes sense to lock $ XXXX until I pay $ XXXX and whats even worse is that what is stopping them for coming back at me with numbers or amounts of made up charge backs after I pay what they are demanding to release what they are holding hostage. There is no customer support acknowledging the fact that this is a crypto exchange that shouldnt freeze a trading account for their own mistakes not mine also they could explain what is going on when a person tries to withdraw not two months later after there has been no issues and my last ach transfer was in the amount of {$5000.00} on XX/XX/2021 2021
|
| 12/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I had a crypto investment with Binance.com, a company that eventually got banned in the US. We were given time to withdraw funds to Binance.us. I followed ALL protocols to transfer the funds. Binance.us gave me a disbursement confirmation request. I confirmed the disbursement. The funds left Binance.com but never arrived into Binance.us.
I have all documentation to prove the withdrawal and deposit request, as well as the disbursement confirmation.
XX/XX/21 Binance.com Withdrawal Request " Youve initiated a request to withdraw XXXX EOS to the following address : useosbinance MEMO XXXX " XX/XX/21 Binance.com Withdrawal Confirmation " You've successfully withdrawn XXXX EOS to the address.
Your withdrawal address is useosbinance, txid is " XX/XX/21 Binance.us Disbursement Verification " NAME, we have received your disbursement request made on Binance US and need you to confirm by following the instructions in this email before we can process it.
ACCOUNT NAME BAM-Linked Account-__________ DISBURSEMENT AMOUNT US $ XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/21 Confirmed Disbursement, and no money was ever deposited.
XX/XX/21 Created Support Ticket Support Ticket XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/21 Created Support Ticket AGAIN Support Ticket XXXX XXXX XXXX XXXX XXXX XXXX - new ticket merged with previous ticket I have since learned that MANY MANY people are in a similar situation. I have received ZERO HELP
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX I received notification that an ACH deposit failed. The email stated " please deposit XXXX USD within 7 days to bring your Binance.US account into good standing. When you initiate an ACH deposit, we credit your account immediately and your bank is charged 3-7 business days later. To settle the disparity. '' On XX/XX/XXXX I deposited XXXX $ minus the fee had XXXX in my account. On XX/XX/XXXX I deposited another XXXX $ which took care of the charge back email I received on XX/XX/XXXX. On XX/XX/XXXX I contacted customer support and asked how long it would take to unlock my account. My support ticket is # XXXX. Which was filed with Binance us. Yesterday I received this email " We are terribly sorry for the delay in our response!
Currently, we are working to resolve a high volume of inquiries, and we noticed you had not yet received a solution.
If you still need assistance or have any questions, please let us know and well get back to you here ASAP!
Thank you!
Customer Support Binance.us '' While the whole time my money is sitting in a crypto currency that I've been trying to sell to prevent me from losing thousands of dollars ... ..if the market crashed tomorrow all my money would be gone, which makes this important to handle in a Timely manner. I've read other people who were locked out for months. Feels like they are holding my money hostage, while I have to sit back and do nothing
|
| 03/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Hello, Using binance.us/en/buy-sell-crypto, I purchased XXXX. I bought over the course of several days and mistakenly incurred a " chargeback '' ; I thought I had more in my bank account with US Dollars than I actually had. I purchased XXXX without keeping track of my starting value in the bank account. I expected that the system would keep track well enough for me, as I was not making purchases more than once a day. That was an honest mistake and it was my fault. Binance.us locked my account, not allowing purchases or withdrawals until the chargeback was taken care of. No negative account was visible ; I had to contact customer support and wait over a week to find that the corrective action was to deposit {$5000.00} US Dollars. After learning this, I made two deposits, one of {$200.00} and another of {$4800.00}, which satisfied the requirement. My bank account shows that the money was sent to Binance.us. I contacted customer support and requested my account be unlocked. I followed up by replying to a support ticket email numbered XXXX on XX/XX/2021 stating that I had made the deposit and requested the account be unlocked. I have had no response and opened another ticket numbered XXXX on XX/XX/2021. Throughout this period of time starting with the first support ticket opening, I have attempted to contact binance.us support through twitter @ binanceushelp ( my account being @ XXXX ) to no avail.
|
| 10/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
In XX/XX/XXXX, I received a notice from BAM Trading Services Inc, d/b/a Binance.US that reported suspicious account activity and recommended that I disable my account for security purposes. I followed the recommendation, and after a few weeks attempted to reactivate my account. My intention was to move my funds to a safer location and increase the security on my account. However I could not reactivate my account, and despite multiple support requests to Binance.US on XXXX, XXXX, XXXX, ( and today XXXX an attempt for a virtual chat seeking a live agent- there are none ). I have had no response to my multiple tickets submitted for reactivation of my account, save automated Bot responses that report the request has been received and my multiple requests have been merged into a singular ticket, pending since XX/XX/XXXX. I have no update as to the status of my request and my several thousands of dollars are locked in my inaccessible Binance.US account for months. I have read the FAQ and taken appropriate actions as recommended by Binance.US to restore a XXXX account.
I am seeking the help of CFPB to motivate Binance.US / BAM Trading Services to assist me in accessing my account and funds. I was a member of Binance since XXXX and migrated my funds to Binance.US this year with US regulatory changes, unaware that this total lack of customer service response is a pervasive issue for US customers.
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have an account with Binance.us and you need to use a XXXX XXXX to access your account. For some reason it crashed and even though I have a login and correct password, I can not access my account without the XXXX XXXX.
I have contacted them several times about this, they asked me to send them a screenshot of my bank account XXXX XXXX XXXX ) and a copy of my CA driver license and a video of me asking me to do the following : Don't worry, we can assist you manually.
To help you with your request, please provide the following requirements to continue : Step 1 : Attach a selfie photo of yourself, holding the same proof of identification.
Step 2 : Attach a video of yourself, holding the proof of identification and repeat the following phrase : " Today is ( DATE/MONTH/YEAR ), I am requesting to reset my account XXXX for my Binance.US account associated with ( XXXX XXXX. '' Please provide the documentation attached to this thread, or you may use a XXXX link. Unfortunately, we don't accept documentation within XXXX XXXX.
After we verify your files, we'll authorize the reset XXXX process. Please understand that as a security precaution, we will temporarily suspend the withdraw function for 48 hours.
- which was all done back on XX/XX/XXXX and have gotten no response I need a new XXXX XXXX XXXX XXXX and setup key please so I can get back into my account and access my funds. Thanks
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
In XXXX, Binance locked US users accounts to follow us regulations. I was unable to transfer out of the currency I had and I panicked, so since it was an ethereum token, I transferred it to binanceUS ethereum account. Now its frozen in their wallet. I reached out to them first on XXXX and after a couple weeks they responded that I needed to send them my wallet address and a fee of XXXX bitcoin for them to take care of it in 5 days. I did this immediately and gave them permission to take the fee through email.
Since then I have been put off and ignored. I filed other service tickets and was told the same thing. This was over the course of XXXX months. I finally got another response on XXXX that they would handle it, then again nothing. We are now approaching 4 months that they have had my {$40000.00} worth of tokens tied up.
I started pressing them on XXXX so everyone could see, and they had the time to block me but not fix my problem. They post continuously how much money they are making and its really hard to watch.
I feel they are lagging in their response to keep peoples money. Theres thousands of complaints on XXXX and XXXX, so you can XXXX how much money theyre making. We just dont know where to take the complaint or theyd have many more.
Is this the right place to complain and do you have any other avenues of complaint where I might be able to get my {$40000.00} back?
|
| 02/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Good morning CFPB, My name is XXXX XXXX! I'm here to report BAM TRADING known as Binance.US, I have previously file a complaint about them and they responded by telling CFPB one of there representatives are going to talk to me to have my wiring information to send my money to me, we'll long story short, someone get a hold of me, His name is XXXX from Binance.US, He have me signed a Docusign form and fill my bank information with it and after all of this they said they're going to send my money to me, since after that no funds have been sent to me.
This is 2nd week ending and no one will tell me what's going on, I feelt like Binance.US deliberately don't want to refund my money! Holding it hostage for no valid reason 's, XXXX Binance.US representatives keep telling me it's waiting approval, XXXX? Over 2 weeks approval to wire my funds, I don't seems to understand this anymore, Please help '' This is shameful for a company of that reputation to be frustrating t and trying to stole from there customer 's!
I need my money to pay off my mortgage, I'm behind and Binance.US are not ready to sent my money even after have done all they wanted from me... Agencies need to look into that company because they're doing this to a lots of people out there and this is wrong.. I'm just pleading with them to please send my money to me, I'm tired and frustrated right now. Thank you so much CFPB.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been using Binance US to trade cryptocurrencies without any problem for the last 4 montths. However, I just deposited XXXX XXXX USD into my Binance US account to trade cryptocurrency a few days agoo. When I tried to trade in the spot market 2 days ago, it says " order failed : trading disabled. '' I tried at least 10 more times in the next 24 hours, it says exactly the same thing. I tried to withdraw my crypto from the Binance US account and it says withdrawal suspended due to risk management. I was never notified in any way that my Binance US account has any problem. I was never notified by any Binance US personnel that my account trading and withdrawal would be suspended. I have searched on XXXX and found that others have been having the same problems and could not resolve the problem for 3 months. I reached out to Binance US via support email 2 days ago without any replies. Subsequently, I have sent 4 more emails without any replies. I have a total of more than XXXX XXXX USD in the Binance US account and I can not do anything with it. The market has been moving significantly and I can not trade or withdraw. With a lot of assets stuck in a frozen account and market moving significantly, with no one to help. It is extremely frustrating!!! I need someone to tell me at least what is happening to my account and if there was a mistake in disabling my trading with withdrawal.
|
| 05/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Since XX/XX/2021 I have been unable to withdraw the funds in my Binance.us crypto account to my personal off-exchange storage device ( hardware wallet ).
On XX/XX/2021 I transferred some VET, ETH and ZIL to my Binance.US account and converted the ETH into three other crypto currencies ( ZIL, VET and ONE ). I have no deposit holds on my account so I should have full access to the currencies that are in my Binance.US account.
When I go to withdraw the funds and send them to my hardware wallet I receive an error that reads, Withdrawals suspended due to risk management. This has been happening since XX/XX/XXXX.
I have attempted to resolve this by opening three different cases through their online support portal : Case ID # XXXX - Opened XX/XX/2021 - System automatically closed the case and combined it with an old case that remains open even though that case is resolved.
Case ID # XXXX - Opened XX/XX/2021 - System automatically closed the case and combined it with an old case that remains open even though that case is resolved.
Case ID # XXXX - Opened XX/XX/2021 ( later in the day ) - System automatically closed the case and combined it with an old case that remains open even though that case is resolved.
Business has no customer service phone number to call.
As of now, I have had no response from the company and I am unable to withdraw the funds in my account.
|
| 12/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Beginning in XXXX, 2021 and continuing to the present, XXXX 2021, I have been unable to withdraw my USD XXXX from Binance.US service. I have submitted multiple support tickets to their service, reached out to their social media team on XXXX and their social media team on XXXX and have been met only by canned responses and a general unwillingness to help me resolve the issue.
Specific inquiries directly to their support system have been made by me on : XX/XX/2021 XX/XX/2021 XX/XX/2021 XX/XX/2021 XX/XX/2021 None of these have gotten even remotely close to fixing the issue.
My issue : when I attempt to initiate a withdrawal of USD XXXX via ACH transfer or Wire transfer from my Binance.US account, I never receive the " disbursement confirmation e-mail '' from XXXX XXXX XXXX or Binance.US despite having followed all recommended protocol to the letter and whitelisting all known e-mail addresses and aliases. The issue is solely with their service and yet they refuse to take any steps to rectify their broken system.
Since this issue has persisted more than half a year I have to assume that this is willful negligence to defraud me and withhold my funds as any business operating in good faith would have fixed an issue as serious as this months ago. Binance.US and XXXX XXXX XXXX are currently withholding over {$5000.00} of my money and refusing to all me to withdraw it.
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
In a nutshell, I sent XXXX BNB from my XXXX wallet to my Binance USA account. I QR coded my address from Binance and double checked, then i QR coded my Memo number which is required, i double checked that as well. When i sent this amount to my binance USA wallet the memo number was gone. Don't know how but it was not there.
Binance states that they can recover the funds since it is with them in their wallet, they charge a extra fee to do this ... so no problem. Here is the problem that i have with them ... I wrote them on XX/XX/XXXX they confirmed the opening of my ticket. Sent them all the relevant with trans ID and their chain showing successful receipt. I have yet to have any further communications with them. It has been 9 working days and nothing, i had a problem with them before on a smaller item and they never even got back to me. This is currently over 3,000 dollars and i will not this go by ... I just want my money deposited like they said they could do and i just want to be done with them. I have been to forums and chat rooms and the complaints are scary. I just want to be done with them, i am so angry because there is NO CUSTOMER SERVICE at all! Please help, i am XXXX years old and this is my retirement money. I finally made a little savings from this and now they will not even put my funds in my account even with the information that they asked for.
|
| 06/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Binance US is not allowing me to withdraw money due to a " risk management issue ''. I initially tried to withdraw around XX/XX/XXXX. This was the first confusing part given there is no link as of how to resolve this issue. I let it sit for a few days, figuring something was wonky with their margin requirements.
After trying again, a few days later, the mystery issue persisted. searched their site, and found no mention as well. As a result, I contacted support who gave me more information.
I attempted to resolve the issue when given steps from their support, who asked me to state : " My name is [ First and Last Name ], today is [ Today 's Date ] my e-mail is [ your email used for registration ] and I acknowledge that I registered for a Binance.US account and I will be the only person with access. I confirm that I am logging in from a supported state. '' in a video. The support ticket was XXXX.
Since submitting this request on XX/XX/2022, I have heard no response and have not had any access to transfer my money to my checking account. It is effectively illiquid at the moment.
This is shady. To me, they make withdrawing capital extremely hard, probably due to volatility in the markets and their margin requirements. This is extremely anti-consumer and hurts folks who may need their money back within a reasonable ( 5-10 business day ) timeline.
|
| 03/09/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
It took more than three weeks to get customer service to stop denying the existence of a XXXX wire so it could be credited it to my account. That was finally accomplished, but now I can not withdraw or trade the funds. They have stopped sending the confirmation emails that are necessary to execute transactions. Interestingly, I did get emails confirming submission of a new customer service ticket asking for help on this matter. So clearly, my email is not the problem. Only the emails related to my control of my account are not arriving. It is now a month since I have had control of my money. All I want to do is withdraw my funds, but I continue to be blocked. There has been no response to my email request for help for 4 days so far. Based on previous experience, it will take another month to work this out because they take an entire week to respond to each email, and customer service staff do not read what customers write in their emails. I am incurring significant opportunity cost in the form of lost profits. There are many complaints online about this company doing the same to other customers : not crediting wires, blocking account access, not sending emails for execution of transactions, refusing to respond to customers for weeks. Given that they are effectively and illegally holding their customers ' funds, they need to be investigated.
|
| 02/19/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
Hello, I have an account with the XXXX XXXX called 'Binance.us ' and I have an account with the crypto wallet called 'XXXX '. On the XX/XX/2021 I transferred XXXX Shares of the crypto called XXXX, or XXXX for short, from XXXX to Binance.us. I never received my crypto on the exchange Binance.us and I contacted both XXXX and Binance.us to see what had happend. Only XXXX has responded and they said it cleared. Binance.us has yet to respond with any type of notice and I am at risk of losing money by not having my cryptocurrency readily available for me to trade!!
This transfer issue happened again yesterday the XX/XX/2021. When I transferred again a different crypto this time from XXXX to Binance.us. This time the crypto is called XXXX, or XXXX for short, at total of XXXX shares. I have emailed about this issue and have not received a response.
I am done doing business with this company Bianance.us as soon as I get my cryptocurrency back. Please help me in any way possible. This company does not have any phone support line and only emails. This is wrong what they are doing. Also, I want to add that I checked the address from where these two transactions were being sent to where they were going, multiple multiple times and I have the transaction IDs to prove it. I also have screenshots of my transactions to provide. Thanks!
-XXXX .
|
| 08/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I was suddenly unable to access my funds due to my account being reset. I had previously asked Binance to do this a few months ( XXXX wnd ) ago due to basic verification ( which I had at the time ) not supporting withdrawls. This normally wouldn't have been a problem, but unfortunatly they decided to resolve the issue while I was trading. This means that my funds were locked now in a different currency for a different amount of time intended. ( high price volitility made this much worse ). I shrugged this off thinking I just needed to resubmit my verification and that it would be done within a gew days ( Like it had prior ). A few days later ( XX/XX/XXXX ) I submitted a ticket due to concerns I had about the second verification. Mainly the fact that the first few times I tried submitting it, the request failed to go through. This made me think that perhaps something went wrong again, but it appeared as if it went through anyways. Fast forward two months later, I still hav n't gotten a response ( aside from one that was automatically generated ) nor has my verification / ticket been reviewed. Any new tickets get merged with the old one, which has the priority as unlisted, so any attempt to resolve this basically gets pushed aside. By far the worst customer experience I have encountered. I just need access to my funds.
|
| 04/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I've been a user/customer of Binance.us since XX/XX/XXXX. In order to report and file my taxes, I tried to log into my account on XX/XX/XXXX to download my transaction history and any tax forms they have for me. Instead of allowing me to log in, Binance.us confronted me with an extremely intrusive consent form that would require that I allow Binance.us to collect AND share highly sensitive biometric PII data with third-party companies. For obvious reasons, I can not and will not consent to this attempted theft of personal information.
They only provide an option to say " yes '' or to log out. Failure to grant them this consent disallows access to my own account, so they are holding my money and my XXXX tax reporting information hostage at the price of my very private personal data. They did NOT provide any prior warning of these unilateral change, and they did NOT provide the ability to transfer our my funds and close my account and opt out of their scam. I have been trying to work with their useless support team since the XXXX, but they've done nothing whatsoever except provide canned or nonsensical responses.
I spoke with a tax expert from XXXX who believes that what Binance.us is doing is illegal, and I have informed Binance.us of this. I am currently unable to properly file my taxes due to Binance.us 's likely crimes.
|
| 11/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance.US a cryptocurrency exchange, has taken my account hostage for 45 days, regardless of my correspondences they have not helped me and are ignoring me! and seems like many thousands like me now.
*All THEY HAVE TO DO TO HELP ME IS : ADD MY NEW CELL NUMBER TO THEIR SYSTEM ( since my cell number has changed ), SO I COULD ACCESS MY ACCOUNT. 20EMAILS AND THEY ARE NOT DOING IT!
I have completed " Identity Verification '' steps needed. One of which is to upload a valid photo ID of yourself and have the data be reviewed and validated. I completed those steps in XXXX of XXXX I have reached out to the organization *multiple* times, have filed a previous complaint here at the XXXX, and have exhausted my resources to find a solution. My immediate concern is that I have over {$7000.00} in funds on the exchange -- which is a large amount for myself -- and it is being held hostage due to the incompetence of XXXX.
I believe this to be fraudulent and illegal. I'm not the only one. I've read plenty of other users experiencing the same, ongoing, woes. I'm asking for a resolution + compensation for the neglect and ongoing waiting period to access funds that are legally mine, being held up by this corporation. I will be filing a civil claim against said company unless a swift & satisfactory resolution is met. -XXXX XXXX - XXXX XXXX
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I opened an trading account with Binance.us in XX/XX/2021 and began trading, withdrawing, depositing my USD. I also verified my identity at that time as required. Binance.us requested documentation for Advanced identification in XXXX which I provided in XXXX. Until, XX/XX/2021, my account was suddenly frozen without notification. I am unable to trade, deposit or withdraw my USD assets. I opened multiple support tickets and until XX/XX/2021 I received a response from the " support '' team. This is what the support stated, " XXXX ( Binance.US ) XX/XX/2021, XXXX PDT - Support Ticket XXXX XXXX XXXX has been updated.
Thank you for getting back to us! To clarify, this is related to the USD asset class, as users must now be USD verified ( which is now a one-click agreement ) to trade with it. I.e., if you possessed a USD balance at the time of this update due to trading assets to USD, but were not yet USD verified, you would not be able to use this balance. We are currently working to resolve this issue, and greatly appreciate your patience.
Thank you, Customer Support Binance.US '' Meanwhile, my monies in the amount of over {$1600.00} is stuck on their exchange and I am unable to withdraw that money. I have demanded access to that money without response. I am demanding immediate access to my money.
|
| 09/21/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Binance.US has been pilfering customer funds via incorrect deposit instructions on their website. I have contacted them many times about this website error and my subsequent deposit that have not been credited. They have denied that the deposit instructions were faulty and refused to credit my funds, despite them being visible in my Binance.US wallet address, via the XXXX. The funds are not lost, nor are they in the wrong wallet, yet they simply refuse to acknowledge any mistake and refuse to give me credit for the deposit.
Its has now been over a year since they stole my money. There has recently just been a single update in the matter : The Binance.US website deposit instructions error has been corrected. The exact same error that I had alerted them to, yet they refused to acknowledge, was fixed. So I proceeded to contact them yet again, and ask for my money, explaining the situation. Still, no acknowledgement or responsibility. I have plenty of screenshots of the site and conversations, before and after. I also have found other reports of this exact same issue from others on the internet. The way they responded gave me the impression that this was a very common occurrence and thus a very lucrative scheme of theirs. I am now hoping find an attorney who will take up this potential class action.
|
| 10/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
My XXXX XXXX Credit/Debit card connected to my checking account with the bank was charged a total of {$9600.00}. Between XXXX and XX/XX/2021. I downloaded an App for Binance.Us. and invested a total of {$20000.00}. After the initial investment Binance continued to withdraw money from my account without my consent or authorization. My account was compromised because, I did not get any SMS notification to my phone number or any email address, to show on going activities on my account. Several attempts made by me to sign into my Binance.us account was unsuccessful. At present I have no access to my Binance account to see my invested {$20000.00} or to track the {$9600.00} additional amount withdrawn without my consent. This matter has been reported to XXXX XXXX and to Binance for investigation. It has been over two weeks and I am not getting any response from both companies.
Please kindly assist me with this matter because this has placed a huge financial strain on my family. When I went to the back to make my mortgage payment, I discovered that the balance on my account was only about {$2000.00} dollars. Some of the money lost was money set aside for our monthly mortgage payment and family investment. I will be grateful for your assistance in addressing this matter timely.
Sincerely, XXXX XXXX
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Since this crypto was a growing in 2021, so i decided to invest some money and do trading to make some extra money. So i found this plate form for buying crypto and trading, so i deposited some cash and crypto to Binance newly opened account. But since i opened an account i have many issue, never was smooth. But most recent they disabled my trading, buying or selling, and withdrawing my money. I tried to contact them multiple time but problem never solved. In most recent email from Binance US they said my trading and withdraw is disable because one of the deposit on XX/XX/2021 didnt went through and asked me to deposit {$1000.00}, in the reply of that i email i sent them my bank statement from XXXX and marked the transaction and showed them deposit was successful and money has been taken from my account. Actually they tried to take another {$1000.00} from account which was unauthorized and i had to block that transaction from my bank. Since i sent them my bank statement i did'nt received any reply, submitted multiple ticket to resolve the issue but all in waste. I have all tickets and email records aswell deposit record from my bank.Its very stressful. I have attached my bank Statment from XXXX which shows all legit transaction as well email from Binance US and my replies. i need help on this.
|
| 12/04/2020 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Date : XX/XX/2020 I just registered for an account with Binance.US. I successfully completed all 3 levels of verification which involved submitting my social security number, picture of the front and back of my driver 's license, most recent bank statement with current address, a selfie, and verified verified my phone number. After submitting all of this information, I tried to fund my Binance.US account via an ACH transfer from my checking account in the amount of {$1000.00}. After initiating the transaction, I received a message from Binance.US saying the funds should appear in my account within two minutes. I waited a couple hours and there was no money in my account. I reached out to customer support and got a generic reply that was not helpful at all. It has now been seven hours and there is still no money in my account. I have provided sensitive personally identifiable and financial information to this company with the expectation of being able to purchase cryptocurrencies on their exchange, and their service is useless to me if I am unable to fund my account. So now I am in a situation where this company has all of my personal information and they are not providing services to me. I have a friend who is also having similar issues with Binance.US so I know this is not an isolated issue.
|
| 05/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On Wednesday XX/XX/2022 I requested a withdrawl from my Binance.US account which is a FDIC backed account.
The withdrawl was in the amou of {$4900.00} in USD and was fully owned by my account.
When I withdrew the amount I went through the verification process of XXXX Authenticator and then was told I would receive an email from XXXX XXXX XXXX to verify the transaction as well.
The email was not received so I put in a smaller withdrawl in the amount of $ XXXX and the email did come and I have received that in my account.
The company said that I needed to whitelist the emails Associated with them when they responded to my help desk ticket on XX/XX/2022.
So I did that ( as instructed ) and still received no email link to click for my {$4900.00} withdrawl.
The more interesting part is that the {$50.00} transaction verification was fine but the larger amount was not.
I am in need of my {$4900.00} and have contacted them daily to attempt to resolve this with no response after their initial email.
This is also concerning the this is a US Entity that is claiming to back funds by FDIC yet they can't produce the funds for withdrawl.
Therefore, they may not have the liquidity to cover larger withdrawls which I would say could be a violation of many Treasury bank charter statutes.
|
| 11/29/2020 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I called binance support because I needed to withdraw my funds into my ledger. ( Im not very tech savvy ). I couldnt login so I called support, the representative basically told me he would help transfer my coins into my ledger for me. Long story short, I gave him access to share my screen ( stupid move ), he transferred a few random coins into my ledger as I watched ( thinking he was transferring them from my binance account ), until after a few minutes my screen went black and he told me this will take a few minutes. While it went black, he transferred all my existing coins from my ledger out and left me with nothing then hung up and blocked me. He stole XXXX worth of crypto. I came to find out after doing some research that it was a scam phone number posing as binance customer service. I contacted XXXX to remove the link, which they havent yet. I still have the phone number and he blocked me but when I called from my friends number, he answered. I had my friend hang up and a few minutes later, the scammer called my friend back. The scammers phone number is XXXX. Another number he called from was XXXX. I gave you the short version. If you would like more details, or would like to talk on the phone, my number is XXXX. I am active on XXXX at XXXX XXXX or on XXXX XXXX XXXX
|
| 02/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Binance has locked my account and given NO way to reverse this unlawful action. They have NO physical address, no mailing address, no email address, no contact portal, no customer service department, and no phone number. They locked it because I took too long to transfer my money out. I took too long because NONE of the processes on their website allowed me to transfer my money. And now, NONE of the processes they offer on their website to correct this situation leads to any resolution, proving they are participating in an illegal act of stonewalling and deception. Every link leads to an endless loop of links and logins that circle back to the beginning. I have spent XXXX weeks attempting every possible solution with XXXX success. They suggest you open an account at their sister company, Binance.us in order to transfer your funds over, but that entity also participates in this illegal activity by holding your account status until your Binance account gets locked. I opened an account at Binance.us, at the suggestion of Binance, to transfer my money, but the " verification process '' has taken so long, that my Binance account was frozen. As of today, some XXXX weeks later, my Binance.us account is still not verified. I doubt it will ever be. This is XXXX, plain and simple.
|
| 04/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
XX/XX/2021 Its been weeks and months and Ive gotten no response from Binance.US. I have over $ XXXX in my portfolio and I am unable to withdrawal to my bank or send to another crypto wallet. Please upvote to get my ticket responded to ASAP.
I tried a small test transaction to whitelist approved wallet address as well as my bank account ( same account I used to deposit all funds ). I have had a Binance.US account for over a year. I am still getting the same withdrawals suspended due to risk management. I have had my past tickets closed for trying to get help on what additional info they need from me to mitigate risk and no response.
Latest ticket number is # XXXX Update XX/XX/2021 Funds just shy of XXXX now I had two people from Binance.US respond to my ticket asking for XXXX material. I responded immediately with all the same/matching material and info as I signed up with. That was a week ago. I followed up to that email today and still no answer.
The most helpful info I received was to reach out to my states Division of Securities to have them write a letter to Binance.US. A user here did that and received their funds along with Binance.USs attorney asking them to keep the situation hush. Its sad but I guess the only pressure they respond to is legal action.
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
In XXXX of 2021 I had a chargeback with Binance.US. that resulted in my account being locked. After several failed attempts to transfer the money to my account I attempted to contact customer support. I never received a response from customer support. Finally on XX/XX/XXXX I was able to complete a transfer from a separate payment source for the amount of the chargeback. The payment was accepted and the chargeback was processed and settled. Looking into FAQ I found the guidance from Binance.US stating that 5 days after a chargeback is settled your account would be restored to full privileges. It is XXXX now, well passed the 5 day period, and my account is still locked. I have attempted to contact customer support several times and I have not received any contact back. The last helpdesk ticket was sent on XX/XX/2021 with me reaching out again on XX/XX/2021 inquiring about an update.
I have attached screenshots of the payment that was mailed and showing the chargeback processed. I have also attached recent screenshots showing my account is still frozen. As well as screenshots from Binance.US FAQ guidance on account restoration and the email traffic regarding my final helpdesk ticket and my inquiring for an update.
Thank you.
Respectfully, XXXX XXXX
|
| 04/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hello, BinanceXXXX is a cryptocurrency exchange. I have attached a file with all of the information I could find on this company, including address, parent company name/info, etc.
I have deposited {$1000.00} over several separate transactions and used the money to buy multiple cryptocurrencies. As of this email, I have over {$1800.00} based on the current trading prices.
About a week ago, binanceXXXX locked my account with no real explanation. Any trade, deposit, or withdrawal transaction that I try generated an error that my trading is suspended ( screenshot attached ). I received an email with instructions to upload a video, a copy of my ID, and a bank statement in order to unlock the account. All of which I have done and since then any of my emails to the company are not returned. They have no phone number listed, no direct email to customer service, no way of talking to a real person. Everything is done through 3rd party customer service website by opening a service ticket. My ticket number with them is XXXX.
At this point, I just want to be able to withdraw my money and close my account. If there is anything you can do to help me deal with this company and let me access my money, would be greatly appreciated.
Thanks, XXXX XXXX XXXX XXXX
|
| 10/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
Older American |
|
I had a cryptocurrency account with Binance.com ( located in XXXX ) since late XXXX and was was instructed to transfer my cryptos to other Exchanges by XXXX, XXXX XXXX because they were discontinuing service to their US accounts. I set up a Binance.us account and transfer XXXX XXXX cryptos into this account in XX/XX/XXXX. In XX/XX/XXXX I logged into this account and found my XXXX account had a XXXX balance but my deposit and withdrawal history proved that the balance should be XXXX XXXX tokens ( see attachments ). After several emails I informed Binance.us that I would request the Government Agency FinCEN to help me recover the XXXX cryptos. I got an immediate response requesting two weeks to restore my XXXX cryptos. After 10 days, I checked my account and found XXXX XXXX cryptos in my account. I also found that all of the deposit and withdrawal history had been removed from my account. This was very disturbing and I moved these XXXX cryptos to an off site wallet. On XX/XX/XXXX I requested their assistance to recover the remaining XXXX XXXX crypto, but as of this date I have not received a reply. The attached file contains all of the emails to document my request for your help. Your assistance in this matter is greatly appreciated.
XXXX XXXX
|
| 07/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I made a recent deposit ot {$5000.00} on XX/XX/2021 With Binance.US - The American arm of Binance. At the time it went through fine. I made Bitcoin purchases with those funds. I got an email pn XX/XX/2021 saying that the deposit was returned and I have an outstanding balance and that i need to deposit the funds or else get liquidated for the amount ( XXXX : XXXX, XXXX : XXXX ). I tried to deposit a smaller amount {$2500.00}, but got an error. They said to submit a ticket with their requested information - a video with my name and date, a pdf of my bank account, etc per their email on XX/XX/2021 XXXX : XXXX, XXXX : XXXX ). I submitted all the info on ticket # XXXX I got an automated response to try to add another payment method ( XXXX : XXXX ). This didnt work. Subsequent attempts to add funds failed ( XXXX : XXXX ). This has NEVER happened before. I want them to liquidate the XXXX so i can remove the rest of my money off their exchange asap.
Its not okay for them to keep money, and offer no customer service report and remediating the problem. I have successfully transferred money on this exchange for months. I dont know why this deposit was returned, adn all subsequent deposits.I sent proof of who i was as well as a bank statement.
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/21 I tried to deposit {$1000.00} USD from my bank account to Binance.US. There was no confirmation of a successful deposit ( either through email or Binance.US ), so I tried to make the same deposit again, and still no confirmation of a successful deposit. I check their support page on how to see if a deposit was successful using this link : https : XXXX. When I follow those instructions, my transaction history shows nothing for deposits, so from that I am under the assumption that no money was actually moved, and I decide to deactivate my Binance.US account because I decide I don't want to use that platform.
On XX/XX/21 I see two pending transactions on my bank account : two {$1000.00} withdrawals from Binance.US, despite receiving no indication of a successful transaction ( described above ).
On XX/XX/21 I see the two pending transactions are now posted, meaning that Binance.US indeed took my money without giving me any confirmation or indication of a successful transfer. Trying to get in touch with support to reactivate my account with them so I can attempt to withdraw the money and send it back to my bank and nothing so far. From reading other testimonials, it takes weeks or even months to even hear back from them.
|
| 08/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I initiated a transfer of XXXX XXXX ( ( ~ {$15000.00} worth of the digital asset Binance XXXX ) from my personal digital wallet to the BinanceXXXX account wallet in order to sell the currency for cash.
My personal wallet had two options for selecting which blockchain to use. I accidentally sent the XXXX assets via " Binance XXXX XXXX '' instead of " Binance XXXX, '' a confusing process which is not clarified on their website. The assets were not sent to my BinanceXXXX XXXX as expected, but instead went to a different wallet.
Here is the Ethereum transaction ID which shows that the assets were sent to " XXXX XXXX XXXX '' which is an administrative wallet owned by BinanceXXXX.
XXXX I immediately opened up a support ticket with BinanceXXXX to explain the issue and I provided them with the information and confirmation video/screenshots at their request. They said my issue would be eventually resolved and my assets would be credited back to my wallet, but it has been over 4 months and no resolution.
Throughout this time I reached out via email multiple times, and multiple social media platforms. Support reps have said to me multiple that my issue was " escalated, '' but nothing has come from it.
|
| 04/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Hello, I have been sending emails to Binance and US Binance regarding this issue since XXXX. They are a crypto currency trading platform. They only can be contacted by email and I have put in many support tickets, and have received either no response, or minimal response and one unkept promise to resolve the issue.
I been a long time customer of the original Binance. Late in 2020 when US customers had to close their Binance account and open a US Binance account I transferred several assets to new US account. My new US Binance account does not support one of the assets ( XXXX XXXX ) that I transferred. However, they hold the " keys '' to retrieve the assets. I have a copy of the email they sent me me stating they would retrieve the XXXX assets for a fee. At this point in my correspondence with them it is now XXXX ... XXXX months, and I agreed to the fee and gave them the info they needed to complete the task. I have heard nothing from them. I have tried every way I could research to contact them and nothing has worked, you are my last hope. We are talking about over {$6000.00} here which is a lot of money to me.
Any help at all is greatly appreciated, it is a lot of money for me.
Thank you, XXXX XXXX XXXX
|
| 04/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX Binance.US rolled out a new XXXX XXXX XXXX XXXX without any type of notice to its end users. This new policy is forcing its users to take a video scan of their face and submit it to Binance.US. and their third-party service providers and their affiliates. If you do not accept and or agree to this new policy you are looked out of your account with no way to withdraw your funds. Obviously this is very sensitive data, and I refuse to take part in this new policy. I also firmly believe in by giving up privacy for security you lose both, and I refuse to let this company take average of my personal data like this and refuse to let them hold my account XXXX until I comply.
I have tried numerous times to reach out to their support and all I get are automated responses. ( Copy and Paste Replies ) I dont understand how this can be legal. How can a company change its policy without any type of notice and hold a users portfolio hostage without any means of exit. I love the idea of XXXX and what it stands for, and its exchanges like this that give it a bad name.
Seeing how all of my attempts to get access to my money have fallen on deaf ears, I would like to file a formal complaint against Binance.US
|
| 12/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
Company : Binance.US I began the process of registering an account with this company, and stopped when I realized they were collecting a significant amount of confidential private information ( SSN, ID, biometrics ), did not disclosure they were not regulated in my state of residence, and did not disclose the company has previously had a significant data breach. I stopped the verification process, and asked the company to please delete my account and confirm that personally identifiable information was deleted, since I had not completed the registration.
The company has no phone number listed and wrote back one time in response to my 5-6 messages stating that are not willing to comply citing non-specific regulations.
The company has not responded since XX/XX/XXXX.
Im in the process of retaining a privacy attorney and that your organization can spare us this expense and reach a solution.
XXXX needed to place credit holds on our accounts in the meanwhile. Fortunately we never linked our bank account to this organization but we are concerned about their negligence in safeguarding information, lack of transparency, and refusal to remove our information.
Thank you for investigating.
XXXX XXXX
|
| 05/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have had nothing but issues with Binance.US. the company is aware of their inefficiencies as I have many screenshots to prove it. i initiated two separate withdrawals on XX/XX/2021. One withdrawal was done through ACH totaling up to {$78.00}. The other withdrawal was done through wire totaling {$85.00} ( {$100.00} with the {$15.00} wire transfer fee ). I never received emails to confirm these withdrawals and my money is stuck in order. I have reached out to Binance.US and I am now blocked from all forms of contact. customer support emailed me to tell me I had an outstanding balance in which I replied immediately that there is no such issue. Followed by a response apologizing for the misunderstanding and that they would look into my withdrawal issue. I have now received 3 replies that havent addressed the issue as I am explaining or they have said it will be handled. It has been over a week, the situation is not handled and they blocked me and closed my support tickets. My user id # XXXX my email associated with the account is XXXX my last support ticket # XXXX I am all out of options I did everything I could to resolve this issue and they are making no attempt to rectify the situation.
|
| 06/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My name is XXXX XXXX and i am filing a complaint against binance.us a subsidiary of BAM trading company inc. My acc number is XXXX, i reached out to the company on XX/XX/XXXX as i did not get credited my xlm deposit of XXXX. I was then instructed to upload my a pic of my transfer, the account number and a video stating who i was and what i was requesting .I got a response stating it would be credited asap on XX/XX/XXXX. It is now XX/XX/2017 emails later, several escalations and no resolution or any response on why. I then try on XX/XX/XXXX to withdraw my crypto into a wallet ( a value of XXXX ) and im unable to do so as it states its because or risk management, i did research and found that they do that and use the excuse that they feel the account was compromised, this is impossible as in order for anything to transpire in my account, my verified bank account needs to be involved along with a text message to my phone with a one time access code. Its an excuse. So not only are they holding XXXX of my funds hostage for no explained reason, they have not credited approximately XXXX dollars in coins to the account, its been almost a month and nothing but auto replies and canned responses.
|
| 05/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I wired Binance.us {$10000.00} on Sunday, XX/XX/2021. I paid extra for a " same day '' wire. It could not actually be done the same day since it was Sunday, but Binance had the funds by very early Monday morning ( I have confirmation from my bank on this ). Yet, 5 days later, the funds are still not in my account. There is an entry in my ledger that has said " Processing '' all week.
They have no customer service phone number. They say the only way to resolve problems is via their ticket system. But, I filed a ticket on Monday ( and filed follow-up tickets ). They do not answer the tickets.
This is a banking service. Delays cost people money ( assuming that this is just a delay, and the money has not somehow gone missing ). Binance needs to rectify this immediately.
Additionally, I do not think any business that is effectively a bank and moves around large sums of people 's money should be able to just not have any live customer service. I do not know if there are any regulations to this effect, but if there are not and CFPB has any say in such matters, I would suggest that being contactable, the same day ( at least during business hours ), should be a requirement for a bank.
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Few months ago I created an account on www. FINANCE.US for crypto currency exchange. I made a deposit of {$6000.00}. Each time i sign in they require me to sign-in in two steps. after user name and pasword then they require a code from " XXXX authenticator '' app that was installed on my secondary phone.
after a month i lost access to my " XXXX authenticator app on the phone and can not access my account. ( nor be able to withdraw my funds ) I have contacted Binance.us customer service for over a month for several times. One time i received an auto response with instructions how to reset 2FA ( two step ) signing. these instructions are already available on help pages. I followed them and submitted all required information ( including photo of id, video of myself and holding id selfle photo ) It seems someone have to manually approve reset process but so far no one responded ( over a month ).
I searched online and found out lots of other people having similar issues ( discussing on XXXX ). One common complain is they can not get a response from Binance.US.
I home hoping through this channel Binance.US customer department would respond or simply return my funds to my bank account
|
| 06/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains.
It should be noted that the Company is a client of yours, owner of wallet : XXXX that utilized your services to launder the money, as it can be verified by the following transactions : XXXX. Transaction XXXX XXXX XXXX through the wallet through the wallet XXXX XXXX. Transaction XXXX : XXXX through the wallet XXXX XXXX. Transaction XXXX XXXX XXXX through the wallet XXXX XXXX. Transaction XXXX XXXX XXXX through the wallet XXXX The scammers were committing financial crimes right under your nose, which involve, among other things, stealing and laundering large sums of money on a regular basis. Money was transferred from my XXXX XXXX wallet in the total amount of XXXX USDT and XXXXXXXX XXXX utilizing your services and under your authorization.
|
| 04/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX, I tried to withdraw some of my virtual currency that was purchased on and stored at Binance.US. Thats when the Binance platform informed me that they froze my entire account due to risk management. Apparently, a month earlier, there was a small chargeback from my bank ( which i now fixed ).
Binance threatens to misappropriate all of my funds. They are now holding the entirety of my {$31000.00} of funds hostage. There is no recourse of any kind, no phone or email access, and no way to reach them.
I submitted multiple tickets to customer support. I followed their required painstaking steps of recording myself on a video, holding up my drovers license, and reading the message they require. Nothing changed. Im one of many, many customers in the same situation. We voice our concerns on XXXX and XXXX. But Binance has ignored us all.
They are either using our virtual currency for their own staking and trading purposes. Or they plan to defraud and steal from us all. I feel helpless. These were all my savings. It is clearly unlawful to restrict the users access to their own funds under pretext.
Please help me get through to them and cease their unlawful practices.
|
| 06/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Problem : I changed phone numbers on XX/XX/2021, and I have 2 factor authentication ( 2FA ) on my Binance account. I have been trying to contact Binance Technical Support to get back access to my account ever since. I can not transfer/withdraw/deposit or do anything else with my money since this started.
Estimated Virtual Currency Amounts : BTC XXXX BNB XXXX XXXX XXXX XRP XXXX I would post an US Dollar estimate of these amounts, but it could change dramatically by the time you read this.
XX/XX/2021 I changed my phone number.
XX/XX/2021 I sent a email ( the only way to contact Binance ) asking to reset my 2FA to get access to my account.
XX/XX/2021 I get an email saying my ticket was merged.
XX/XX/2021 I get an email saying my ticket was merged.
XX/XX/2021 I get an email saying that my request was received.
XX/XX/2021 I get an email asking if I still need help, and I respond that I do.
XX/XX/2021 I send an email saying that I will submit a complaint to the federal government if they do not resolve my issue Everything that I have seen online says that Binance is very bad at responding to these issues. If it persists, I may look into starting a class-action lawsuit.
|
| 05/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My Binance.US account has been blocked and have been unable to trade since XX/XX/2021. There is no customer support but only robots responding. Im still able to log in and but unable to withdraw XXXX or sell or buy any crypto. Im still able to deposit usd. Thats why I have XXXX available but I cant even withdraw it. It originally was from a chargeback but I made a deposit that fixed the chargeback and got a email 45 days later saying looks like youve fixed deposit and account will be enabled within 7 days and still no response its been another 45 days and still no response. And account is still disabled. I originally had XXXX in there then deposited another XXXX and value was XXXX usd then. Every day my value is going down and unable to buy trade or withdraw. Feels like I got scammed Binance. Us needs to be held accountable its thousands of users on XXXX with the same experience and Ive been pretty patient but now this is unacceptable. I get response from robots saying issue resolved and that if I need anything else respond back but Ive yet to receive any correspondence all the while the market is crashing and Im losing value everyday. My support ticket number is XXXX.
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have an account with the company XXXX XXXX. Its supposed to be a secure wallet that they advertise they have no access to your funds. Your keys your crypto. Iv been in crypto daily and have several accounts on several different platforms. This being the only one to have this issue. Iv got to pay taxes on this account and it shows several times that hundreds of thousands of dollars was sent and received into my account. Proven on XXXX. In the form of BNB. The issue is the money has never show up and the coins arent there. This has happened 3 times. Iv sent emails to support and no response. I would expect to see my coins in my wallet if they where sent to me and showes a taxable transaction for me. Thats money laundering and Im the wrong one Im very crypto fluent from the tax standpoint. And you cant change the XXXX so XXXX XXXX is false advertising that they cant access your wallet. Thats a lie there was a hack and the hackers sent the coins to every address on a certain blockchain and we all received coins. Then the coins disappeared and was reported trXXXX XXXX returned the coins. That showed me they have access to your personal wallets. I cant pay the tax on this
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
After opening an account with Binance about 2 months before making this complaint, I made a deposit with my debit card on XX/XX/XXXX. I was unable to use the funds deposited into their Mobil app from XX/XX/XXXX to present day. I have sent four support inquiries that have not been substantively answered. Rather, Binance both restricted my trading after receiving verified funds and blocked my ability to withdraw the funds. ( My attempts to withdraw started I received a message withdrawal suspended due to fraud risk. ) Between Binances fees, pennies they make on millisecond trade delays across ALL accounts ; and freezing small investor funds, this company has created the blueprint to making money off the backs of less savvy customers. This can not go unchecked. In my last email to them I advised that I intend to bring a federal action. I have forwarded this information to the appropriate persons in the Senate and ask the CFPB to either monitor the activities of this organization pending Congressional inquiry or discuss with myself and other law students our being fleeced and bring a CFPB investigaton. There are too many millennials trading on Binance for CFPB to not act.
|
| 08/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I opened this ticket on XX/XX/XXXX. As of today, no resolution.
I am out of {$2000.00} and the coins are not available on Binance.US account for me to trade or move or sell.
This is criminal!
I sent them also the screenshots of the purchases showing on the site with the note that I had to wait to use the coins Plus the screenshot on how it looks now : no option I can chose. Nothing I can do with the coins which show XXXX in the Assets list See attachments as proof.
I also have the emails where they confirmed the 4 times purchases ( which was a mistake as the site gave FAILURE after each transaction except for last XXXX ) XXXX XXXX, 2021, XXXX XXXX My transaction gave me error 4 times but the transactions went through 4 times and I only meant to do it once Hi, I sent this ticket more than a month ago. Only today I was informed that the email I sent the ticket from was wrong!!
This is such a disservice.
I am out of {$1500.00}!!!!
The 3 transactions did not go through. They gave error and then, after the 4th one went through, I saw all of them going through.
And, after all this time, I still can't do anything with these!!
I need urgently help!!
|
| 03/23/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I initiated a wire transfer from {$2000.00} from XXXX XXXX XXXX to XXXX XXXX, XXXX, the bank being used by Binance.us to handle incoming wire transfers to their customer 's accounts. The money was never credited to my Binance.us account and never returned back to the issuing bank.
I tried to reach XXXX XXXX multiple times by leaving a message at the number they provided, but they never called back. Additionally, Binance 's response to my trouble tickets was only to wait for a more substantive response, but I have not gotten a response from them in over a month.
Here is a copy of the wire transfer receipt : XXXX XXXX Bank XXXX XXXX XXXX Wire Dated : Thursday, XX/XX/2021 XXXX XXXX Account : XXXX Name : XXXX XXXX XXXX XXXX : XXXX Wire Amount : {$2000.00} Reference : XXXX to XXXX Info : Originator : XXXX XXXX. Purpose : Crypto. Ref : XXXX.
Beneficiary : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX Originator 's FI : Ref for Beneficiary : Sending Institution : XXXX XXXX XXXX Sender Reference Number : XXXX Institution to Pay Beneficiary : XXXX XXXX XXXX XXXX XXXX : Information for Institution : Information for Beneficiary :
|
| 01/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
SUMMARY : XXXX. On XXXX XXXX XXXX wallet was infiltrated.
XXXX. Without my authorization or knowledge, {$200.00} worth of XXXX ( XXXX ETH ) was transferred out of my wallet.
XXXX. The funds ended up on the Binance XXXX.
The details below are provided in the hopes that each recipient will help investigate or facilitate investigation into this matter.
ALL OF THE FOLLOWING TRANSACTIONS ARE UNAUTHORIZED/ILLEGAL o XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) This message and attached documents are being sent XXXX the following organizations : - U.S. Federal Trade Commission ( FTC ) - Commodity Futures Trading Commission ( CFTC ) - U.S. Securities and Exchange Commission ( SEC ) - XXXX XXXX XXXX XXXX XXXX XXXX ) - Consumer Financial Protection Bureau ( CFPB ) - Binance XXXX Binance XXXX XXXX XXXX Thanks in advance for your help in this matter.
Sincerely, XXXXXXXX XXXX XXXX XXXX XXXX mobile )
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On the XXXX a of XX/XX/2021 I made a ACH deposit to XXXX app. The payment cleared though my bank and somehow the transaction became a pending purchase for XXXX $ worth of XXXX. I don't remember trying to purchase XXXX, however that's not the problem. It ok if that's not reversable, but whats not ok is never giving me anything and having it XXXX on pending still as of today the XXXX of XXXX. I submitted a ticket way over a week ago and they auto solved many of the ticket forcing me to create new ticket. I also reached out to them though the email and have now filed a complaint though the XXXX, sec. They finally responded with a automated response ... Not even reading my ticket saying it was fixed then closed the ticket again as of XXXX of XXXX. I check to see if the XXXX pending purchased that cleared my bank succeed and it's still pending as of XXXX of XXXX. Forcing me to yet again resubmit a ticket. I would charge back but im am stuck in a trade position. If I do my account will then be locked. They have done worst to others. Look them up on XXXX and XXXX XXXX of people are having issues with them and every week they are adding on hundreds of ticket.
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I submitted to transfer XXXX XXXX from my Binance.US account into my personal savings account via ACH transfer.
Per the process described in the FAQ, a verification email ( via XXXX ) was to be sent to my email address for me to confirm the transaction, after which it would be processed. If the verification email link was not clicked within 24 hours, transaction would be cancelled and funds would be released and remain in the binance.us account.
An email was never received and this transaction has been in pending status since XX/XX/XXXX - over a month.
I have submitted multiple support tickets and attempted to escalate my ticket with no success. I have also contacted XXXX which referred me back to Binance support.
I have contacted my bank. Bank has no record of an incoming ACH attempt.
I have since used the ACH transfer to transfer a small sum to this exact bank account as a test - this transaction was successful and the XXXX email was received in this instance. This shows that there is no error to the setup or bank account it was directed to.
These funds have been held from me for almost a month causing financial harm.
|
| 04/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On AXX/XX/2021, I sold about {$4500.00} of cryptocurrency on the Binance.US exchange for USD expecting a correction in the market. My cryptocurrency was transferred from my wallet onto the exchange after I received level 2 verification on XX/XX/2021. The next day I tried to buy back some of the cryptocurrency. The exchange informed me I had to accept a custodial agreement with Prime Trust in order to continue trading. After accepting the agreement, my account was placed under advanced verification. I had already been accepted for level 2 verification a month earlier. There was no reason or explanation given other than the account was under review. I submitted a ticket request and was told to wait up to 15 days. I received a response that was not helpful saying there was no request for fiat verification and they asked if I could let them know if I couldnt apply for it. I told them I cant do anything on my account. I just want my funds ( {$6300.00} ) released so I can continue trading. Im not trying to withdraw or transfer USD so I dont understand the reason my funds have been locked for more than two weeks. Please have them rectify the situation.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
At XX/XX/2020. My dad sent my Binance.us wallet XXXX ETHs. When sending crypto you got networks to do it my dad sent it with the wrong one. So I wasnt able to receive my coins. A week later Binance.US blocked my account withdrawals and locked 3 more ETHs to my account. They are worth XXXX $ dollars. I contacted the binance us about the situations that I was having they asked me some more documents to re open my account I provided them. The also told me that they would help me recover my coins in exchange of XXXX BTC and tolde me it would take 3 weeks to recover and refund them. Now we are in the middle of XXXX and 6 months no help at all. In this process they didnt even reply to my mails for months. Finally I was in communication with them through XXXX They asked a cypto wallet address to refund my assets to. I provided and started waiting. A month is passed again but no news they just say they escalated my ticket or they are working on all refunds. I dont think they are working on the tickets. And I think they are XXXX me everytime I ask my coins. My lost coins are worth XXXX and I want to have them. I believe they might have stole my coins.
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I am unable to withdraw fiat or crypto currency from the platform Binance.us ( user ID : XXXX ) suddenly and for no apparent reason. I was able at least as of : XXXX XXXX USD XXXX.
I have over XXXX dollars that I very much would like to transfer into my bank account. This issue is negatively impacting me financially and causing hardship.
When I try to withdraw either XXXX or crypto, I am given a message that says " Withdrawals suspended due to risk management ''. I have done nothing to warrant a suspension. I have no negative balance, and none of the common issues described on the support site apply to me. One day it was working fine, the next it was not, with no changes made. I appear to not be the only person experiencing this issue when investigating forums such as XXXX.
I have issued a ticket ( # XXXX ) with the company some time ago and have not received a response. Essentially I feel like my money is being held XXXX, and I have not been given any indication why. This has been going on for multiple weeks. I have tried to no avail at least once each day to withdraw funds.
This is not an issue with my banking institution ( XXXX ).
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
BAM Trading Partners , Inc. dba Binance.US has locked my account for a chargeback for over 10 days now. I have filed 3 different tickets with their system. In each ticket I described that I can not deposit, withdraw money or tokens, or perform trades on the exchange. They requested that I submit a video with my ID and bank statement information which I did.
Ticket numbers : XXXX, XXXX, and XXXX After 5 days a customer service rep reached out on one of my tickets ( XXXX ) to tell me that I needed to bring the balance on the account positive after the chargeback. I replied " I know, but you haven't enabled deposits on my account so how am I supposed to do that? '' She " escalated '' my issue but I haven't heard anything since despite reaching out again this morning.
There is no telephone number and I have attempted to reach out to parties that are employees etc. on XXXX, including the @ binanceUShelp to no avail. Nobody bothers to respond there.
I currently have more than {$50000.00} tied up on this exchange and no way to secure my assets at all. This is the worst customer service I have ever experienced from a financial institution.
|
| 05/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
My account at Binance.US was locked ( unable to trade ) due to a chargeback of {$2000.00}. The deposit was initiated on XXXX and I was not notified that it failed until XXXX.
Once notified, I immediately resolved the balance issue by depositing {$2000.00}.
The email notification about the chargeback promised " You do not have to create a ticket or follow up about this matter, we will check your accounts status in a few days to see if its been covered to unlock you. '' Nevertheless, I opened a ticket on XXXX to track my account reactivation.
By XXXX I still had a lock on my account. I responded to the ticket to nudge the issue. No response was received, until XXXX, after my second request for a follow-up on XXXX. I was assured that someone would look into my account. Two days later, on XXXX, I received an update on my support ticket : " I'll have our clearance department unlock your account. I'll let you know once it's been unlocked as soon as possible. '' But this has yet to occur. It is now XXXX, and my account is still locked. I am unable to trade, and my portfolio has lost around 30 % of its value while I've been left hanging.
|
| 09/22/2023 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
CFPB, I stopped using the Binance US platform in XXXX because of fraudulent issues reported to CFPB in Complaint # XXXX and Complaint # XXXX. Binance US never resolved Complaint # XXXX and Complaint # XXXX so I lost money and discontinued my use of the Binance US platform in XXXX .
On XX/XX/XXXX, I received bill collections notice from XXXX XXXX XXXX , XXXX ( collections agency ) stating I owed Binance US {$230.00}. I didnt owe Binance US any money when I stopped using their platform and I have never received a bill from Binance US stating I owed money. I reached out to XXXX XXXX XXXX , XXXX to let them know I do not owe Binance US money and that I have never received a bill between XXXX and XX/XX/XXXX stating I owed money. Binance US is using its access to US customer information to fraudulently request payment for money that is not owed. Any assistance would be appreciated.
Binance US User ID : XXXX XXXX XXXX XXXX , XXXX Reference Number : XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX Monday - Friday, XXXX XXXX - XXXX XXXX PST Saturday, XXXX XXXX - XXXX XXXX PST XXXX : XXXX Thank you, XXXX XXXX
|
| 06/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My ticket number on the Binance.US exchange is # XXXX Ive been trading on this platform since XXXX with no problems. I received a notification this morning XX/XX/2021 of 2 failed ACH deposit both in the amount of {$1000.00} each for a total of {$2000.00} that were returned to my XXXX XXXX XXXX account.
I was informed in an email to deposit said amounts into my http : //Binance.US account to bring it into good standing or there would be a charge back.
I tried depositing {$2000.00}. Then received a notification email that the deposit failed and now my account was frozen.
I was directed to upload my most recent bank statement and and selfie video of myself holding my identification card. Both requested items have been uploaded in drop box in the support ticket.
There is no customer support on the site at all. When I check on my support tickets they are automatically marked as solved but my account is locked still.
Im am completely kyc verified. I have as of right now XX/XX/2021 {$39000.00} in multiple crypto currencys.
Ive tried reaching out to there consumer rep on XXXX they are ignoring me.
Like my funds returned to me
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
My name is XXXX XXXX I deposited over {$15000.00} into Binance.US and have accumulated over {$60000.00} in profit with my investments in NANO/USD VTHO/USD AND DOGE/USD on the platform. I am considered an advanced verification level user which means I should be able to withdraw XXXX per day as of their terms. Recently and suspiciously Binance.us switched my verification level to unverified and asked me to accept these new terms and conditions, well now its been weeks and my account says pending verification and it does not allow me to withdraw my funds, but or sell any currency. My money is locked. I have submitted tickets asking them to release the hold that is unjustified, no response. Thousands of users report the same thing on XXXX. I have missed out on XXXX + profits this month alone due to not having access my trading account. I pay my regular bills with my account, over XXXX. I am at risk of losing all of my assets due to not having access to my funds and being late on bills. This is causing me great damage and stress. This has happened on XX/XX/2020 and my ticket number is XXXX account email XXXX User ID at Binance.us XXXX
|
| 04/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I set up an account with Binance.US earlier this year, shortly thereafter I decided that I would not be needing to use this exchange, so I removed the Binance 2FA from XXXX Authenticator. At the end of XXXX I transferred cryptocurrency ( VET ) to XXXX XXXX on my phone, with the intention of moving the currency to my XXXX account in a week or two. However I did not know at the time that the XXXX XXXX XXXX uses their own cryptocurrency for network fees ( gas fees ) called XXXX. The only place I can buy XXXX is Binance.US. I have asked them repeatedly to reset my 2FA method which will allow me to login and purchase XXXX, at the time of this writing I have about {$1500.00} in VET that I can not access because Binance.US customer support is completely unresponsive. They asked me for information 6 days ago, I sent them the requested info to verify my identity, a short video requesting that my 2FA be reset, a picture of my DL, front and back, as well as a picture of me holding my driver 's license. Still nothing, thank you in advance for any help with this, I just wanted to call out Binance for their spectacularly poor customer service.
|
| 06/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I have opened a Binance-US account to buy crypto currency. For unexplained reasons I have not been able to withdraw either XXXX currency or transfer my coins to a wallet for months. I keep getting an error " withdrawals suspended due to risk mitigation. '' I have emailed them on numerous times. I have tweeted them and tried to contact them on XXXX. There is no response. If you go to the r/BinanceUS or r/binance on XXXX you will see XXXX of complaints. No one is able to get through to these people. There is no phone number. If you email more than once they indicate they will push you to the back of their queue. This is concerning. I have tens of thousands and if cryptos go up in price I could be out hundreds of thousands. My current balance as I write this email is XXXX but this was as high as {$40000.00} when prices were higher. I can't withdraw my money. Also, they filled a limit order at market price, forcing me to buy XXXX token at {$46.00} instead of {$30.00}. XXXX token is trading at {$29.00} today. I think they are a scam service and they are ripping people out of thousands and thousands of dollars. I hope you can help.
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX I initiated a wire transfer from my bank to Binance.US using their wire transfer instructions and reference code XXXX - I received a confirmation of my wire transfer of {$10000.00} from my bank to Binance.US XXXX - I received an email from Binance.US confirming that they would process my wire transfer within XXXX business day : Wires Deposits submitted after this time will be processed on the next available business day.
XXXX - I received an email from Binance.US claiming that they have forwarded my reference code to their payments partner, who would email me once payment is confirmed : " XXXX ( Binance.US ) XX/XX/2021, XXXX XXXX Thanks for your message. I forwarded your XXXX code to our payments partner.
You will receive an email once they credit this wire to your account. Thanks again!
Best regards, XXXX Binance.US support '' XXXX - I have still not received my {$10000.00} in funds to my Binance.US account, nor have I received any email from Binance.US or its payments partner, XXXX XXXX XXXX.
After repeated emails to Binance.US support team, I have still not received my funds nor resolution of my inquiry.
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have been trading with Binance US over the past few months and was notified on XX/XX/2021 of a deposit that did not go through from XXXX and was asked to deposit XXXX USD. I promptly did so that same day with verification from my bank that that money was withdrawn from my checking account. That money was subsequently removed form my trading account by Binance US to satisfy the initial charge that did not go through.
My trading is still disabled and I was able to deposit another XXXX USD but have been unable to trade or withdraw any funds.
I have submitted several tickets and requests to restore access to my funds with no response other than automated emails saying my request was received. I have over XXXX dollars worth of USD and different cryptocurrencies which I have not been able to access for almost a month.
I have also re-verified my personal information ( drivers license, address, selfie and personal video asking to reinstate my trading as I thought this might accelerate resolution of this issue.
Ticket numbers that I have received from Binance US for my requests include # XXXX, XXXX, XXXX, XXXX, XXXX, XXXX
|
| 06/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I have been trying to get in contact with Binance about the Binance.US exchange for 5 months now and I've lost over {$5000.00} because of them ignoring me. I have not been able to withdraw, exchange, purchase, send, or deposit anything. It's been 5 months with more than 9 attempts to contact them using their support service and I still have not received any response aside from an automatic confirmation that they received my complaint. The first time I contacted them about the issue I got an automatic reply giving me general answers on XX/XX/2021. They know I keep asking for help because now I'm getting messages saying my ticket was merged. It is XX/XX/XXXX now and still no response. My first request was XX/XX/XXXX, then XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XX/XX/XXXX, and yesterday on XX/XX/XXXX. All this and not a single response aside from auto replies. At this point all I want is to get all of my assets and my money out of Binance then I will delete that account and I will never use them again. I will also recommend that no other Americans ever use this exchange.
|
| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
A previous claim # XXXX was filed on my behalf by my Identity Theft insurance provider, XXXX XXXX XXXX from XXXX but because it didn't come directly from, it was rejected by CFPB. Please open a new case based on the following description : On XX/XX/XXXX, my laptop was locked with a recurring message to call a number to XXXX which I did. The imposter XXXX rep claimed that my XXXX XXXX accounts had been hacked without success and no withdrawals had been made. But to insure security, they needed to open up a consolidation account with Binance, US. Before I realized this was a hoax, I had provided my driver 's license number to the impersonating XXXX and his alleged XXXX XXXX accomplice and they attempted to open up a Binance US account in my name. I even got a code email from Binance US that was a step in the account initiation process.
I have never received a confirmation from Binance US whether an account was opened in my name or not and if it has, I want the account closed.
Please investigate and advise.
My Email is XXXX and my cell is XXXX.
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX
XXXX XXXX, MD XXXX XXXX
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX XXXX {$37000.00} Processing To : XXXX XXXX XXXX DOMESTIC WIRE XXXX XXXX {$100000.00} Processing To : XXXX XXXX XXXX DOMESTIC WIRE XXXX XXXX {$1700.00} Processing To : XXXX XXXX XXXX ACH I Initiated XXXX different USD withdrawals from Binance US, which is a crypto exchange company. The status of the transfers has been stuck in Processing for almost 10 days now. ( I should have received an email from XXXX XXXX XXXX to confirm transaction but i never received the emails ). I have trying to get in contact with the company 's support. I sent over 20 different support tickets and never got a reply back. After researching about the company, to be specific on their twitter account ( https : //twitter.com/BinanceUShelp and https : //twitter.com/BinanceUS ), thousands of people seems to have problems with them.I feel that Binance is not willing to fix The issue and release my money. By ignoring my requests, it seems that they are trying to steal my money Or they are using it on other stuff to make profit from Holding them.
Some of the support tickets i sent them : # XXXX.
# XXXX # XXXX # XXXX XXXX and many more
|
| 05/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
1/ As part of a company reimbursement, I received a crypto-transaction in the form of XXXX via the XXXX network in the amount of {$44000.00}.
2/ The Binance account from the sender had XXXX as an option to send to my Binance.US account, per the image included in XXXX, in which XXXX is the domicile of the operating company.
3/ The funds were properly received per the transaction hash, which is verified by the attachment labeled " transaction verification. '' 4/ The account on Binance.US shows that the XXXX was received and acquired by my Binance.US-custodian wallet, but for the last 10 days, it has been under " awaiting confirmation. '' I have no able to access the funds.
5/ The website for Binance.US includes support for the XXXX network.
6/ My funds are unable to be recovered, and given the amount of roughly {$45000.00}, I will be in significant financial distress if I can not get these funds recovered or sent back, as I am personally liable for the reimbursement charges.
7/ XXXX transactions are irreversible, so the best solution would be for Binance to return the funds back to the original sender.
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Hello, my name is XXXX XXXX XXXX. i invested into cryptocurrency and i use Binance.US exchange to make trades. i lost my crypto currency because of not putting/wrong memo. but they have assurance that they can recover my asset back to my binance.US wallet exchange. i submit already a ticket to binance.US customer service they keep telling me this " Thank you again for your patience with this process. Unfortunately, no memo refunds are taking longer than usual to process ; thus, there is no ETA. Rest assured, you will receive them as soon as possible. We will let you know once the assets have been refunded to your wallet address ''.
the only make me angry about it is that in their Frequent ask Question about recovering asset they advertise/posted that it only take XXXX businesss day for the recovery of our funds. yet, now it's been XXXX month and still didn't get any progress or exact day/time. Binance.US have alot of angry customer. alot of issue they didn't resolve it. i hope you take action for this. i submitted a ticket to their customer service which is my ticket # XXXX XXXX ) and my email : XXXX XXXX
|
| 11/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX I withdrew XXXX Ether from my Binance.us wallet to my XXXX XXXXXXXX. On XX/XX/XXXX. I withdrew XXXX Ether from my Binance.us wallet to my XXXX XXXX. This is important to note because with in the hyperlinks below you can see the transaction occur from wallet id : XXXX ( which is a Binance.US wallet ) and not my actual Binance.US wallet which is XXXX. My XXXX XXXX is XXXX.
Stated Transaction XXXX XXXX XXXX XXXX Stated Transaction XXXX XXXX : XXXX I've stated the above for two reasons, the first of which is that Binance.US is staking my ETH without my consent and earning yield on my assets. The second is, when I tried to transfer my ETH back into my Binance.US account it went to the wrong address which is a Binance.US custodian account and not my personal Binance.US account. This address is the one provided to me when I scanned the QR code in my account. Binance.US has confirmed that this report is accurate, but they are now dragging their feet on crediting my account with XXXX Ether. This transaction 'error ' is noted in the etherscan web page below XXXX XXXX XXXX XXXX Can you please help me?
|
| 05/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have an account with Binance.US. I had successfully made a couple of wire transfers to fund my account. The bank that they used was XXXX XXXX. I attempted to do another wire transfer on XX/XX/2021. However, unbeknownst to me, they changed the bank that they are using to accept wire transfers to XXXX XXXX. As a result, the money did not reach my Binance.US account. It also did not get returned to my originating bank which makes me believe that while they XXXX no longer be using that particular account to fund Binance.US accounts, they still have that account open. However, no one seems to know where my money is that I wired. I have been in contact with the company for nearly two months trying to find out where my money is and to get it returned to me. A representative of the company has claimed several times that they have located the transfer and that they will be refunding the money to my original account. However, the money never shows up back in my account. At this point it seems like they are simply holding my money with no intention of returning it which seems like theft in my opinion.
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have sent money to Binance.us to trade crypto currencies and it was letting me trade my {$2000.00} USD that I sold of Ethereum to buy Dogecoin. I sold the Dogecoin and now they locked my trading or withdraw ability claiming I have not " Verified my Address ''. This has been going on since XX/XX/2021, goin on a month now. I have sent bank statements, utility bills, ID drivers license, and any other document that shows my billing address which is my XXXX XXXX and my physical address of where I live and they still haven't given me access to my funds.
I have tried to reach this company through their ticketing system, and I get automated responses that do not lead to any answers. When I submit a document they reject it. I have emailed XXXX XXXX ( XXXX ), and XXXX XXXX ( compliance and risk manager ) twice and they have not responded to anything.
I have messaged the XXXX " Binance.us support team '' and no response to multiple messages.
I need to withdraw my money from this account because the platforms staff have been disregarding me and causing a hardship on getting my funds back.
|
| 03/02/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I'm a Binance US customer and I have a crypto wallet with them. I'm unable to access my account. I've contacted Binance customer service multiple times. I was asked to send them a video and voice recording for verification. I informed them that I do not feel comfortable sending a recorded digital image of myself for privacy reasons and asked if there was any other way to verify me without sending them a video and voice recording. The response was that they do not accept any other forms of verification and if I wanted my account to be unlocked only way was to send them a Video of me holding my ID along with me stating the following in the video : " My name is [ First and Last Name ], today is [ Today 's Date ] my e-mail is [ your email used for registration ] and I acknowledge that I registered for a Binance.US account and I will be the only person with access. I confirm that I am logging in from a supported state. ". I believe Binance US can not force people to send them recorded Images and there should be other options for verification. Binance US Customer Support Ticket # XXXX
|
| 08/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
this complain is for Binance.us exchange. I have made two SOL ( solana ) crypto transfer transactions from other wallet into my binance.us wallet account on the same day of XX/XX/2021. First transaction with the amount of XXXX SOL= {$250.00} ( with the price of {$65.00} per coin ) at that time, transfer from XXXX wallet to binance.us wallet ( The transaction showed success ). Second transaction with the amount of XXXX SOL = {$1700.00} ( {$65.00} per coin ) at that time, transfer from mathwallet account to binance.us wallet ( also showed success on the transaction ). But then no crypto showing up on my binance.us account more than 3 days after the day i made the transfer so I submit a request through binance.us support service and got an email saying they forward my problem to their technical expert team and get them resolve asap! Now is more than a week since they sent me that email and no reply till now with any update on the problem. I have those two transaction submitted below. Please help me complain this to binance.us exchange and retrieved my missing crypto. Thank you!
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2021, I submitted a ticket to Binance.US requesting deactivation of Two-Factor Authentication on my account. This was necessary because my phone was replaced suddenly and wiped by my employer which prevents my access to XXXX Authenticator. Binance.US responded initially same-day with an automated email requesting 1. a photo of the ID I used to register my account ( drivers license ) 2. a selfie of myself holding the drivers license 3. a video of myself holding the driver license saying : " Today is XX/XX/2021, I am requesting to reset my account XXXX for my Binance.US account associated with XXXX. '' This information was gathered and immediately sent to Binance.US support via email. I have heard nothing back from Binance.US. My additional emails to them only create new tickets with automated responses. Today is XX/XX/XXXX and while I haven't been waiting nearly as long as other people, reports of Binance.US abysmal support compels me to begin this process so I can regain access to the ~ $ XXXX held in my account on the Binance.US exchange.
Original ticket # # XXXX
|
| 08/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XX/XX/XXXX I opened an account with Binance.US they collected my personal data including SSN. I found they do not operate in state of Texas. I tried to delete my account but found no option to delete my account from web site https : //www.binance.us/en I contacted customer support to delete my account XX/XX/XXXX.
support ticket # XXXX. Today XX/XX/XXXX account still not deleted.
Company operates under XXXX ID : XXXX Problems with company : 1. Company do not respond to customer requests from web site 2. Company support chat takes hours to respond to the question " delete my account '' suggesting to create ticket ( which I already created ) 3. Company does not have customer support phone number available therefore no opportunity to contact it and delete customer sensitive personal account and data ( dob, address, phones, ssn ) -- - Financial companies with no support to request can cause harm to potential customers due to delays or inability to satisfy responses to customers requests could be causing significant financial losses and should not be allowed to operate in US.
|
| 06/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, I received a message from Binance.us saying there were not enough funds in my bank account to cover an ACH deposit. I cleared the problem quickly and made sure to deposit more in my Binance.us account to cover the failed deposit. Since that day, I have been unable to withdraw funds, either in USD from Binance.us to my bank, or to transfer cryptocurrencies out to another exchange. I only see the error " Withdrawals suspended due to risk management ''. I filed a support ticket, and in nearly a month, I've heard nothing from Binance.us support. Seeking more help on their website leads only to a FAQ that says, essentially, " Sorry but we have a lot of people who need help, please keep waiting ''. There isn't really any excuse for holding people 's money and giving them no way to speak with anyone at the company. If this company is regulated in the US, they should have their license pulled as would any financial institution that absconds with users ' funds.
My support ticket number is XXXX, and my user ID for the account is XXXX.
Thank you for your attention.
|
| 12/30/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was the victim of an elaborate XXXX XXXX scam that started on XXXX XXXX of 2021. I hired an investigator who helped me track down my funds after I discovered it was a scam and they found that the scammers were keeping my funds in a Binance wallet. I tried to provide the information that Binance.com requested after I told them that I was scammed on Friday, XX/XX/XXXX ( today ) but they said that it was insufficient even though it shows the wallets that I sent money to ( the scammers ) and if you look at the XXXX, it gives the transactional details and shows the accounts where my funds are located. I asked them what they would do with the information that I provided, and they said they would not provide me a refund without a request from the police, even though they are still responsible for allowing criminals to commit crimes through their platform. Cryptocurrency platforms are obligated to abide by the Anti-Money Laundering Act just like other financial institutions. I lost {$19000.00} to the sophisticated scammers altogether and they need to give me my money back.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My issue is with Binance.US. This company has issues with ACH transfers. I tried completing several ACH transfers but they were immediately being marked failed with no money added to my wallet. It appears they have disabled my account with no notifications letting me know why or whats going on. It appears they are sending failed transfers through and not marking the correct purchases successful. I have screenshots showing all of my purchases made as well as bank statements showing how much has come out of my account. I have now given/ had money removed from my accounts amounting to over {$800.00} but I have only purchased {$790.00} of the XXXX i hold. I can not get a reply from Binance US and this appears to be happening to a lot of other users. I just want credited for everything I have given, and to be acknowledged with this issue. This is a broker and I have lost a lot of potential gains as a result of their inefficiencies. I need real help.
ticket # XXXX this is just one of many tickets I have submitted. I have waited 2 weeks between tickets with no reply.
|
| 10/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
On XX/XX/2022 approximately XXXX in XXXX time I deposited to {$10000.00} to buy XXXX on XXXX XXXX Binance.US. Now I get its Binance.US, but Im in XXXX because of work and I have a VPN that allows me to operate my US account abroad. Anyways, after making this deposit and buying my ethereum, my account was locked for security reasons. Shortly after, I reached out to their customer service and they told me to send a video of me holding my driver licenses stating the date, my name, email associated with the account and that I authorize the transaction. After the video was sent, they told me to wait until my account is done reviewing. Upon writing this email on XX/XX/2022, I am still unable to access my account. I have been reaching out to their customer service everyday and they all say the same stuff of your account is still under review and there is no eta. How is this exchange allowed to hold peoples money hostage for that long. Mine case is not even that bad. Ive seen people wait up to XXXX to get account unlocked. This is unbelievable and unacceptable.
|
| 05/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX of this year, I received the email from the Binance.US team titled Binance US | Deposit Failed Alert and followed the instructions as directed in order to resume deposit & withdrawal functions for my XXXX account registered to the email address XXXX However as of todays date XX/XX/XXXX, my account still disabled and when I check the status of my ticket # XXXX ( assigned to the person name XXXX ) I find, to my disappointment and disbelief, the ticket is under the SOLVED status.
My account has approx. XXXX USD and due to their lack of response, I have lost thousands of dollars in trading.
To my amazement, On XX/XX/XXXX I received an email from they titled " ACH Deposit Limit Increase '' saying " We are pleased to inform you that your 24-hour ACH deposit limit has increased to {$10000.00}. Thank you for being a Binancian - happy trading! Binance US Team '' but nothing account my account been disabled and no trading ability. It very hypocritical for them to ask me to deposit more money when my account is disabled for withdraw and trading.
|
| 04/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/2021 : sold {$160.00} worth of Doge Coin through Binance.US, sale went through and only showed {$90.00} available ( still hasnt given me the remaining {$70.00} ) Ive attempted to withdraw the available {$90.00} every day since the XXXX ( today is the XXXX ) but have been met with a message reading withdrawals suspended due to risk management mind you Ive followed every single XXXX / authorization process before setting my account up to avoid this.
On XX/XX/2021 I sold my remaining XXXX doge for USD but Binance.US decided to give me USDT crypto instead of the USD standard - didnt ask for that - then wouldnt allow me to sell for USD for {$380.00} - leaving a total of {$470.00} in my binance.us wallet not including the missing {$70.00} from the initial XXXX $ XXXX sell I have put in multiple support tickets, tweeted the official accounts for binance &. Have reached out to their financial advisor all with 0 answers. Through my research this is a constant issue within this company as they face lawsuits form the very community thats supported them.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I am a us customer, I got abruptly locked out of my Binance act. I only need access to withdraw my funds!
I can't get submit a ticket I only get the same message from the Bot : Per our Terms of Use ( https : //www.binance.com/en/terms ), we are unable to service restricted users and regret to inform you that we have suspended our service to you.
If you still have funds in https : //Binance.com, please log in to your account, click the " reopen '' button, and withdraw all your funds within the next 72 hours, failing which your account will be locked indefinitely and offboarded.
For holding and trading crypto assets, we recommend secure crypto wallets such as XXXX XXXX, or other platforms such as https : //Binance.US. We appreciate your understanding and thank you for your support.
YET there is NO REOPEN button! I can't get passed the initial login before I am told I am denied access because I am a restricted user and that my account is permanently closed! ( see screenshot attached ) PLEASE HELP - I only need to withdraw/transfer my crypto coins
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2021, I deposited {$500.00} only {$470.00} was available for trading. I was charged a {$22.00} for the deposit. This is the first time Binance.US charged has ever charged me for a XXXX deposit. There was no notification of a policy change. As a matter of fact, the {$22.00} appeared as a charged only recently. I am concerned this is retaliation for my prior complaint. On that same day, I bought XXXX of XXXX for a total of XXXX. On XX/XX/2021, I sold XXXX for a total of {$470.00}. I didn't check my account until about 10 days ago when I noticed my balance was {$120.00} instead of {$470.00}. Immediately, I attempted to transfer my XXXX out of the account. I received an error message : Withdrawals suspended due to risk management. I opened a ticket and Binance.US have yet to respond. I believe Binance.US is retaliating against me for my last complaint. Their unauthorized transactions without communication is alarming. They seem to invent charges to explain the unauthorized transactions. They are engaging in fraud and should be investigated.
|
| 10/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance.us has disabled my account since XX/XX/2021 and have been silent over the email, i have tried reaching out to them on XXXX but after some days of ignoring me they also proceeded in blocking me on XXXX and XXXX from reaching out to them. While holding my money hostage.
I have about {$35000.00} when this happened and they have left me stranded because that is my life.
This problem started on the XX/XX/2021 after i got a " Withdrawal suspended due to risk management '' when i try to withdraw from my account. I had since contacted them via email and went over to XXXX for them to escalate my ticket. They said *my account is currently under review by their back office* until it was disabled without explanation on XX/XX/2021.
I do not believe BAM 's actions to be incompetence ( which would still be unacceptable ). Rather, I believe there to be criminal intent. There are too many people who have had their money taken or accounts frozen by Binance.us, with no explanation, for this to be a coincidence.
I need this issue fixed immediately.
|
| 05/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Binance.us ( BAM Trading Services Inc. ) has been withholding {$140000.00} from me for the past 3 weeks pending " Identity Verification ''. On XX/XX/XXXX my ability to buy, sell, trade, and withdrawal was suspended without notice. I haven't been contacted nor was I informed what information they need from me to get this resolved. I took the proactive approach and submitted a support ticket XXXX # XXXX XXXX on XX/XX/XXXX with a copy of my drivers license XXXX front and back ), bank statement, and utility bill all attached hoping this would speed up the process thinking this would be sufficient in verifying my identity and proof of address. I reached out to their customer support via XXXX that same day and supposedly had my ticket escalated, but that apparently means nothing since I still haven't gotten a response going on 17 days now. I really don't know what else to do and feel like I'm getting scammed. This whole situation has caused me a huge amount of XXXX and XXXX. Anything you could do to help me out would be greatly appreciated.
|
| 05/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I opened an account on Binance and then on BinanceXXXX there is XXXX in cash on BinanceXXXX and I have been unable to withdraw it or use it on the platform.
XX/XX/XXXX : Opened account on XXXX whilst traveling internationally ( in XXXX XXXX XX/XX/XXXX : Sent virtual currency XXXX XXXX XXXX to Binance to purchase other virtual currencies XX/XX/XXXX : Opened a BinanceXXXX account at request of app because of my location being in the XXXX XX/XX/XXXX : Submitted documentation for basic identity verification XX/XX/XXXX : basic verification was successful XX/XX/XXXX : Submitted documentation for advanced verification XX/XX/XXXX : Submitted support ticket ( # XXXX ) t to find the status of my account. Received an email stating that my application is going to be reviewed in the order it was received.
XX/XX/XXXX : Submitted another support ticket XXXX # XXXX ) and immediately received an email stating they are working through a high volume of tickets and that I should not create anymore tickets because it will result in longer wait times.
|
| 03/21/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
XXXX is the ticket number with Binance.US I have been doing a little bit of business with them and did two deposits of {$35.00} and one for {$100.00} towards the end of XXXX. On XX/XX/XXXX I reached out to them as the deposits had not come out of my bank account. They responded with just an auto response and I told them it was not fixed. I did not hear anything back from them and tried to move some of my coins in early XXXX and noticed my account was XXXX.
My bank account always has way more then {$130.00} in it to cover the transactions. Something happened on their end that caused the issue and they wont fix it leaving me and a lot of others in complete limbo without access to my funds. I have no problem settling up with them but they completely ignore the customer at this point. I have asked for help via e-mail, twitter and even through a survey function without a response from an actual person. They have no phone number to call either. Binance.US seems to be a corrupt organization or they just have no idea how to help someone.
|
| 06/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
XX/XX/XXXX - First time I opened a ticket due to withdrawal functionality being XXXX when trying to withdraw {$10000.00}. I attempted to review the ticket through their ticketing system, but was unable to connect as every option and link was broken.
XX/XX/XXXX - Again I try to withdraw the same funds and was met with the same rejected error. So I opened another ticket, as my first ticket was never resolved. I would also like to mention I never received any feedback, nor was provided any way to track updates or communicate with the support team.
XX/XX/XXXX - After receiving no response I found publicly listed emails for Binance US employees on XXXX and decided to send a last effort plea for assistance. Still no response.
XX/XX/XXXX - I deposited another {$2500.00} successfully, with the hope that based on the following support article, https : XXXX? XXXX & XXXX, that would unfreeze withdrawals on the account. Of course the funds were immediately accepted and processed, and of course the withdrawal function was not restored.
|
| 05/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Binance duplicated one deposit into 3 deposits on XX/XX/XXXX. So instead of {$400.00}, they took {$1200.00} from my bank account. I tried emailing them for weeks, but they won't get back to me.
So my bank disputed the extra charges, then Binance deducted funds XXXX {$600.00} XXXX from my account.
Then, they blocked my account from buying or selling or withdrawing money or cryptocurrencies. So I couldn't sell or get my money out of that account.
I tried contacting them so many times, telling them I need my account back so I can sell my coins and not lose more money, i even told them to please just deduct whatever you want from my account and let me get my money out, I tried emailing them to ask them to help me get my money and close the account. I tried emailing them so many times, they never answered my emails and requests.
Now I keep losing money and they won't even let me get my funds out of there, and they won't answer any emails. They don't have a phone number neither. They have locked my funds.
Please help.
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/2021 I deposited XXXX XXXX ( Worth roughly XXXX XXXX currently ) from my Trust Wallet into my Binance US exchange wallet. During this transaction I had a lapse in judgement and forgot XXXX and Binance XXXX require a special memo on top of the wallet address that differentiates the different customer wallets that the exchange is sending the XXXX to. Currently my XXXX is stuck in the exchange wallet waiting for customer support to retrieve it and place it in my personal wallet.
I contacted customer support on XX/XX/2021 minutes after the mistake I made, but after 4 days of research and aggressively trying to get into contact with customer support via their website, XXXX accounts, XXXX accounts without any luck, I understand I will be waiting months if not longer to retrieve my funds from Binance US XXXX according to users who have experienced the same issue. That is a extremely long wait time and a large amount of money to not have access to. I hope we can come to a quick resolution.
Binance XXXX ticket # XXXX
|
| 04/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On the weekend of XX/XX/2021 I deposited about {$500.00} into Binance.US 's app to purchase and trade XXXX. So far, I have made almost 200-300 % profit.. yet when I attempted to withdraw my money or XXXX, send it to another XXXX XXXX exchange for another coin on their platform ... my trading shows up as blocked " due to risk management. '' According to their responses to others on their XXXX XXXX this usually happens in the case of suspicious activity on the account.. however, not only have I completed their advanced verification process that took about a week, I also had never used their platform before this. So I don't understand how my account would be suspicious.
As of today, my trading has remained blocked for about 2-3 weeks and my XXXX is still in their app and I can not move it out.
I posted my issue twice to their XXXX Others got their issue addressed within the same day, yet I have had no one get back to me after going through their support email and their company 's XXXX page. It's almost been a month.
|
| 03/19/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2021 at XXXX XXXX I used the XXXX XXXX XXXX to purchase the cryptocurrency STORJ at a rate of {$94.00} for XXXX STORJ. My buy order has been " pending : :ever since meaning I have not received the STORJ nor have I had my money returned. Typically this process takes a few seconds, yet now it's been over a month. My money is essentially just being held hostaXXXX with no word from Binance.US There is no option to cancel and no way to push the order the order through. In the meantime, the price of XXXX has nearly doubled and I've missed several opportunities to turn a profit while my money has been stuck in limbo.
In the meantime, XXXX has nearly doubled in value and I'm currently missing out on several opportunities because my money is trapped.
I filed a support ticket through the platform 's web portal approximately XXXX hours after the issue began and was given the ticket number XXXX. I did not hear anything back from the company. I followed up again on XX/XX/XXXX but still nothing. The issue is ongoing.
|
| 10/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX # XXXX XXXX CA XXXX XXXX Tel : XXXX Name of Contact Person : binance.us XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, California XXXX It's been six months since I transferred my XXXX XLM cryptocurrency to my binance.us 's wallet, but I didn't receive that. So I emailed the company, and the answer was : Your request ( XXXX ) has been updated. We wanted to let you know that we are still working on your ticket and apologize for the wait.
After four months, I asked them again, and the answer was : Your support ticket is # XXXX. We have notified our tech team about this deposit. Please note that this is a manual process, and wait times may vary depending on volume. You should see your deposit credited to your Binance.US account as soon as possible.
It is XXXX month waiting to receive my xlm cryptocurrency in my account, and The company looks like playing a game with me.
I look forward to your reply; please get in touch with me by email : XXXX Sincerely, XXXX XXXX
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I did ask for an ACH transfer of {$1000.00} on XX/XX/XXXX which was credited on my binance.us account.
But a few days later the transfer failed so Binance.US did not receive the money while it has been traded in coins already.
I did receive a notification that I had to deposit some USD in the next 5 days to settle a chargeback which I did within this timeframe via a wire transfer of {$5000.00}. The chargeback happened and they were able to retrieve the {$1000.00} from the initial failing ACH transfer but my account is frozen with assets that I can not trade ( USD and cryptos ). It says that the trading was disabled. Their FAQ says that after a chargeback it can take up to 5 days to allow trading again but in this case it has been more than a month. At the same time, I have opened tickets that are not answered and keep being closed automatically as solved although it is not. I never had anyone getting in contact with me or responding to my tickets and have assets that are blocked for a reason that I do not know.
|
| 06/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On XXXX, I attempted to send {$2600.00} from Binance.US to my XXXX XXXX XXXX Account. Tracking Number is as follows ; Tracking Number ( Order ID : XXXX ) I waited for over ten days before reaching out to Bank XXXX XXXX and Binance.US. Binance does not have a phone number so I had to submit trouble tickets on line. XXXX XXXX XXXX notified me that I needed to change my name on my Binance account and gave me different numbers to use. According to them, the money sent should have went straight back into my Binance.US account.
My Binance Complaint tracking numbers are XXXX, XXXX & XXXX ( One reported that I needed my money refunded and the other reported that I needed to change my name from XXXX XXXX XXXX to XXXX XXXX XXXX XXXX.
XXXX USER ID : XXXX Account name : XXXX XXXX XXXX XXXX Bank Account Number : XXXX Routing Number : XXXX To date I have emailed BINANCE at least 7 times with no response other then one message from asking me if I was still having a problem.
Appreciate your help XXXX XXXX XXXX XXXX XXXX
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2021 I moved over {$100.00} ( of XXXX coin ) into a Binance.US account. I was able to make an initial trade from their native token " XXXX '' to three other tokens. After doing so, my account became locked pending verification. I over the course of a few days I submitted all the necessary legal information for their verification process. It has never unlocked the money I sent in. It says I can only withdrawal from that account, but when I attempt to withdraw it says I do not meet the minimum requirement to transfer. I can not trade it back to their native XXXX coin and withdrawal that. My finances are locked and the company has never responded to any of my support requests.
I've since come to find forums full of USA users which thousands, possibly millions of dollars locked up by Binance.us and no way of getting it out.
This is fraud. They should at least cut me a check and let me walk away, but instead these tokens are locked up and decreasing in value while their company makes a hefty profit.
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Because the US laws changed I was required to transfer all of my cryptocurrency from Binance to Binance us. On XX/XX/2021 I transferred XXXX XXXX but accidentally forgot to add the memo so my coins went to Binance us but did not make it into my account. The same day I created a ticket with their customer support ( because there is no phone number or live chat to contact ) asking to return my coins. It took 51 days and a complaint to the California attorney general to even get a response to my ticket. I provided them with the requested information and then on XXXX XXXX I received an email stating my money would be returned ASAP. I followed up with the company 10 days later and on XX/XX/XXXX again received the exact same email stating my money would be returned ASAP. It has now been XXXX XXXX months and I still do not have my money. At todays price my XXXX is worth over {$2500.00}. This company is stringing its customers along and keeping their money. I feel like this is theft at this point. Please help.
|
| 06/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2022 I was notified that a deposit initiated on XX/XX/2022 had not been received by Binance US in the amount of {$500.00}. I was delayed in responding in a timely manner. Because of the delay in my making good the deposit my account was locked. Usually Binance US will sell crypto currencies to pay themselves the balance due and make good the account. Notice was sent to me that this was done on or about XX/XX/XXXX. Usually they wait a couple of days and then open the account for access to the customer. This was not done and the account is still closed to me. I have about {$40000.00} in the account and need to access it to manage it properly. I am sure they are not trying anything shady, I just think it is lazyness that they don't act when they should. I have sent 2 tickets to them about this matter with no reply. Ticket # XXXX was sent XX/XX/XXXX ( a little premature ) and ticket # XXXX was sent XX/XX/XXXX. I have had no response from them. Can you please help me gain access to my account?
|
| 01/12/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I opened an account with Binance US in early XX/XX/2020 and transferred my cryptocurrency holdings from their international website Binance.com in accordance with their requirement to use the US based website to comply with regulatory standards. I was able to transfer my holdings and sell my cryptocurrency. In order to withdraw my money held with my account on the website, the website asks for identifying information like a copy of my driver 's license and bank statements which I uploaded to my account.
I then received an email saying my information was not accepted and was then locked out of my account. The website won't let me reactivate the account without answering security questions but everytime I try to start the process, I get a " system busy '' error message.
I have opened two customer service tickets and waited on their chat portal for several hours over the last two months but have still had no response.
My money is stuck with Binance and I have no way to contact them to withdraw.
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This about Binance.US cause I was told the platform was a good site to invest and earn money which I did put my money for buying of bitcoin and that was a success so when it was time for me to remove my money and put into my business I notice I couldnt get my money out of the account and I tried contacting the customer care support since over a months now I havent gotten any reply from them and this seems like a scam to me putting my money on a platform and not been able to get it out its not a proper thing for the company to held someone elses funds without no reason XXXX my business is falling and I need to invest and put money into my business but I cant get the money out of Binance.US platform ... XXXX my ticket ID number # XXXX. I will be glad if this issue is resolved soon and I can get my funds of the platform cause havent been sleeping for awhile because of this issue and my business is also falling and not happy at all is like the company wants to take my hard earned money from me.
|
| 05/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I'm not able to withdrawal my crypto ( Virtual Currency ) because I'm not getting the verify emails to withdrawal. I get all other email and I've whitelisted all Binance.US emails. Binance.US is the only problem not receiving the emails. First email to Helpdesk : XX/XX/XXXX to report this problem, Ticket # XXXX. XX/XX/XXXX Binance.US responses : whitelist the emails. ( done ). XX/XX/XXXX 2nd response via email & XXXX ( NO RESPONSE ). I stated maybe the problem is with their Email XXXX XXXX ( XXXX XXXX XXXX ), an email delivery service, to send withdraw verify emails. XXXX will mark an email address inactive and will not send future emails to the email address if the address has had at least 1 delivery error in the past ( Commonly referred to as a Bounce ). XXXX XXXX issue Link : XXXX : XXXX I emailed and posted on twitter for status update on XX/XX/XXXX NO RESPONSE. Posted on XXXX for status update XX/XX/XXXX NO RESPONSES and today XXXX.
XXXX : IDs :@XXXX / @ XXXX Email : XXXX XXXX
|
| 06/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I opened my account with Binance US and transferred {$4500.00} there. The same day my Binance account was locked. I saw money left my XXXX bank but I dont have ability to access my Binance US account any longer. I submitted the request to unlock it. I was told I need to provide information like my driving license, and indeed some questions. I did that on XX/XX/22. I receive the response that these got my information and they will get back to me in XXXX business days. Today is XX/XX/22 and I still dont have access to my funds. They dont have a phone number to talk to someone in person, I emailed them numerous times after that and all I receive it -we are looking into that. I feel like my rights as customer are violated. I dont have access to my funds and it beyond all limits and timeframes for Regulation CC-Funds availability act. Im out of {$4500.00} and I dont know what to do. No one is helping me and its the first time its happened to me. Please help me to retrieve my funds.
|
| 03/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I opened an account with Binance US on XX/XX/2021 in order to invest in crypto currencies ( virtual currencies ). I had assets worth of approximately {$2000.00} and transferred those assets from Binance to Binance US, because the company mentioned that I had to open an account with Binance US. According to the company 's website account verification process generally takes 15 days. It has been almost 2 months, but my account verification still shows as pending. Binance US does not have a phone number. The only way to contact the firm is to fill out a form and submit online. In order to ask the status of my account, I filled out the form online, but I did not receive any response. I tried to contact the firm through XXXX, but again, I never received a response. My assets are worth {$2000.00}, I want to sell those assets since I need that money but the company is holding on to those funds, and do not respond to any of my inquiries. I need the CFPB to help me access my funds.
|
| 03/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My Binance.US account was disabled on XX/XX/21. I was not given an explanation, a notice, any feedback whatsoever. I opened a ticket with them since that is their only method of correspondence. They never replied. I currently have between $ XXXX in investments with this trading platform depending on the market. After filling out more service tickets, sending in the required selfie videos, selfie pictures, documents showing proof of residency, ID, etc, I still didnt get a response. I went to social media to find hundreds of people have money tied up with this company thats not being resolved. I messaged them on XXXX non-stop until I received a bot email that said my situation has been upgraded. After another week of no response I kept emailing/XXXX messaging u til I got another response today asking for more videos/selfies etc. no update since. My tickets are XXXX and XXXX. Attached are the bot emails I received from them with XXXX XXXX characters as their names.
|
| 11/13/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/2023, I transferred XXXX $ XXXX tokens worth around {$5000.00} to my Binance US wallet on the XXXX ( XXXX ) network. Please refer to transaction XXXX on the XXXX network. You can go to XXXX XXXX XXXXXXXXm to view fantom transactions.
The address that I transferred the assets from is XXXX.
The address I transferred the assets to is XXXX. This is my Binance wallet address.
The funds are sitting in my Binance US wallet, but I have been told by the company that the funds are unable to be retrieved as the token type is not supported. However, I have confirmed that the assets are available at that wallet address, as can be confirmed here : https : XXXX? XXXX It is unacceptable that Binance US would tell me they can not retrieve my assets. I simply want them to transfer my $ XXXX ( FTM ) tokens back to me at XXXX address XXXX which is the wallet address I originally sent the assets from.
Please reach out to me if you require any additional information.
|
| 09/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021, I had converted Binance Cryptocurrency into {$240.00} USD in my Binance.us account and sent it to my checking account. I never received my disembursment email which would let the transaction go through to my bank. I contacted Binance.us through their ticket system and received no response. I have done similar transactions with them before with no problem. This is the first time there was an issue. Finally after no responses from Binance.us, I contacted the XXXX XXXX XXXX. After a few weeks of using them as a liason, Binance.us claimed their third party company that sends the disembursment emails said I received the email. I again stated I have not received it and my funds are still pending as a transfer to my bank account. The XXXX XXXX XXXX closed the cased showing that I did not agree with the resolution. So it's been over a month, and I can not receive my funds, and customer service at Binance.us isn't giving any real timely communication.
|
| 07/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, I submitted a wire transfer of {$5000.00} and a fee of {$25.00} with my bank XXXX XXXXXXXX XXXX. Attached, you will find supporting documentation. The wire transfer was promised to go through in 3-5 business days at the latest. The bank said the transfer would be completed by the end of the day.
The money was supposed to be transferred to my Binance account.
My Binance user ID is XXXX.
I did receive a transaction notice on my account that the wire transfer for {$5000.00} was pending at XXXX on the same day. However, since then I have not seen the money added to my account.
I have contacted Binance support and have only received one response back on XX/XX/XXXX asking if the issue was resolved. I promptly responded the same day and have not, to this date of XX/XX/XXXX, received a reply or a solution to the problem.
I also attempted to have my bank recall the funds because of missed opportunity, however that action was not successful.
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I attempted to purchase XXXX at a price of {$2200.00} inclusive of fees on the Binance.us website. The website indicated the transaction failed and my account was not credited, however on XX/XX/XXXX their payment processor withdrew {$2200.00} from my bank account. I contacted their customer support and did not receive a response until I began complaining about the situation publicly on XXXX. Since then I have received emails, usually a week apart, first asking for more information, then acknowledging the error, then saying my account would be manually credit for the purchase, and finally saying that they might be able to credit my account towards the end of the month. I separately contacted XXXX, their payment processor, however XXXX ascribed the problem to Binance, us and didn't really offer any help. As of today, XX/XX/XXXX, I have received no reply to my last correspondence indicating I found their " solution '' unacceptable ''.
|
| 06/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX, I fell victim to a multilayer scam operation. I was introduced by a friend on XXXX to XXXX XXXX XXXX a crypto exchange platform. This is a link to her XXXX profile : XXXX XXXX XXXX % XXXX % XXXX % XXXX % XXXX % 98 % 89 % XXXX % XXXX % XXXX Unfortunately, I have reported to XXXX and fraud FTC website XXXX the scammer and the website, XXXX, has not been taken down. Then in late XX/XX/XXXX, I started to transfer my money from my bank account, XXXX XXXX XXXX, via XXXX and through intermediaries named XXXX XXXX and XXXX XXXX in the total amount of {$36000.00} USD. The platform is just like any other XXXX exchange platform, making me think it was legit back then. Then in XX/XX/XXXX, I was trying to withdraw some money from my account, and they rejected my request. Before I can withdraw my money, they want me to pay them the fund security management fee and taxes. From there, I realized I have been scammed and they never transferred.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2021 I requested to withdraw {$120.00} via ACH to my bank account after the Binance fees {$100.00} was supposed to be deposited by ach on XX/XX/XXXX I received a email saying that my request was successful and that it takes 3 to 7 business days to arrive depending on my bank, its been 2 weeks and I still dont have my money Ive submitted support tickets and get no reply, Ive sent the CEO a email, Ive tried to contact Binance.us on all social platforms and gotten no replys, they are not accredited but I still filled a complaint with XXXX regarding the problem, this is Ridiculous that Im having to go through all these hassles to get my money that I paid a heavy fee to get, crypto is super popular right now if this happened to me I can only imagine how many other people may be experiencing the same problems with me, Consumer finance Im begging yall to help me get my money I feel robbed by Binance.US sincerely XXXX XXXX
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hi, I am reaching you because I am not getting any updates from Binance US side. Let me shortly explain what is going on.. Almost five month ago I received an email from Binance US that my account is going to be XXXX and I have several days to withdraw all my funds on the account. I did it, but there was a pending transaction that I accidentally fulfilled and money were transferred to my XXXX account. I opened a case and tried to talk with Binance US support in the face of XXXX XXXX. They opened my account, but I could not withdraw my money because there was some problem with XXXX XXXX sync there, I reached the support again and they stated that they are working on the resolving the issue. Eight month passed, but there is no result. I am a patient person, but it has been eight month since I can not get my {$25000.00} back, I hope that you can help me with my problem because I dont get a response from anywhere ... Thank you
|
| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
l contacted the XXXX and they said maybe you can help. l have a frozen account in XXXX, that l started in XXXX l went to them because XXXX didn't handle the number of crypto coins that they do now. It must be getting on XXXX years now that they demanded proof of my identity. They had a narrow criteria and would only deal with a street billing address. l had a post office box and all bills ( including electronically, l was identified by name and post office box ) came to the P.O. address and they refused to accept it. When l tried in XX/XX/2023 to reconnect, and get my funds released back to XXXX, l wasn't allowed to because l was in part of the country that had to deal with XXXX They said they couldn't help me and l had to contact the XXXX folks. Could you please help me in getting these funds back to XXXX from which l funded the account. Any supporting docs from the transfer of funds from XXXX to XXXX, are available.
|
| 08/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, my Binance.us account was hacked by an unknown party. They " sim swapped '' my XXXX phone, accessed my account and removed over {$10000.00} in bitcoin from my account.
The hack was sophisticated. My phone was sim swapped, my email was also hacked and a filter created so that any emails from binance.us would go to trash and I wouldn't see them.
The next day I noticed that my phone wasn't working. I checked my email during the day and by chance went into my email trash where I found the email notifications of unauthorized access into my account.
I contacted binance.us who didn't get back to me until XX/XX/XXXX. I just got access to my account today, XX/XX/XXXX to find the hack had taken place.
Binance says they aren't liable for the loss. If this had happened at my bank, they would've covered the loss.
Binance.us shouldn't be able to operate in the US without proper insurance in case of consumer loss.
|
| 07/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I started a cryptocurrency account with Binance.US in XXXX making an ACH transfer for XXXX dollars total. My bank rejected the transfer causing a chargeback. I immediately fixed the chargeback adding XXXX dollars via debit and XXXX via XXXX making my balance XXXX dollars. Binance XXXX my account and is now holding my assets. I have been trying to access my assets for 2-3 months now but there is no support number. I emailed binance but they refuse to restore access to my account saying yes my chargeback back were paid but they cant allow me to withdraw or trade my assets unless i send them my bank statement, Account Number, Driver License My account is fully verified and i dont owe them any money. Giving them my Bank statement, account number, driver license make me vulnerable to Identify Theft. If my account is paid no chargebacks owed and i went through the verification process why are my assets inaccessible?
|
| 12/30/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
Older American |
|
Binance a partner of BAM trading services inc offers a product called " XXXXXXXX XXXX XXXX XXXX XXXX XXXX transactions. Without notice or authorization XXXX of usdt was removed from my account. I approached BAM on XXXX occasions and all three tickets were promptly closed offering no response or resolution.
Because BAM ignored and closed my support tickets, I went to their Binance partner / investor for resolution. They simply responded saying XXXX is a separate company even though Binance has financed them.
A crime has been committed, i have lost XXXX dollars and I expect to be reimbursed in full. Trust wallet has been negligent, and it caused this lose due to lax application security.
These tickets and reports will continue to be logged until i am satisfactorily reimbursed for my losses.
If i am not reimbursed, XXXX will procedure with small claims legal actions against both Binance and Bam trading.
|
| 04/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Issue summarized : I've been unable to buy/sell crypto coins, withdraw coins, and withdraw my XXXX USD for over 30 days ( yet somehow I'm allowed to deposit USD with no warning funds will be trapped ). I've sent 2 support tickets ( # XXXX, # XXXX XXXX, requested help on Binance US ' official twitter/IG accounts and the Binance subreddit. I only got one reply 2 weeks after submitting # XXXX - attached screenshot - asking 'If you still need assistance ', which I replied 'yes, please ' to, and was never replied to thereafter and left on read. I can tell Binance US saw my plea since I have Streak for XXXX.
Screenshots attached of my deposit history along with dates and current wallet balance. Although the funds I have on your platform does not seem like a lot to you, it is a huge deal for small investors like me and it hurts that all my funds have been frozen in such volatile market environments like today.
|
| 07/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened an account with Binance.us since XX/XX/2021 for cryptocurrency trading and deposited {$1000.00} in two installments to buy and trade coins, and then they said that trading is disabled and ask for more personal verifications which I did and they approve my identity then I tried to trade again but nothing changed and I was locked out and sent them 5 emails and tickets to resume trading but no one answer me back. So I decided to withdraw my remaining money from Binance.us after I lost money because I was not able to sell then I found that I can't even able to withdraw the remaining cash money from the account and they send me a message that the account and withdrawal suspended due to risk management so I created another two tickets in a span of two weeks hoping someone from the support will get back to me, which never happened and until today XX/XX/XXXX I can't sell, buy or even withdraw my money.
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hi. I am in day 29 of waiting for a resolution from Binance.us ( BAM Trading Services, Inc. ). They are currently holding over {$12000.00} Busd of mine ( stable coin linked to the US dollar ) in a wallet they own instead of my wallet on their exchange. I provided all relevant TX ids and proof of success to their CS department. They issued a service ticket number XXXX. After email every day and finally getting their XXXX account to escalate the issue they responded and said for a fee of XXXX ( bitcoin ) they would extract my money and return it.
That was over 2 weeks ago and nothing has been done. I email daily and after initially assuring me that they were working on it, I have stopped getting responses. I read other accounts of this happening and people being 90 days into their service ticket with no resolution. I just want my money back. I have all correspondence as well as traction info if needed.
|
| 02/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX, I've attempted to withdraw XXXX from my binance.us exchange account. I've been unable to do so as the following message appears when I've attempted to do so on multiple occasions after the aforementioned date, " Withdrawals suspended due to risk management ''. I've sent in a support ticket through the platform 's help desk on the same day and the only responses I get are " We are currently working on the issue. '' For such a simple functionality, I question if this is a technical error with their system or is there some illegal reason behind this. Multiple individuals on twitter are experiencing the same issues with the company and we haven't received a single substantial response on the timeline or reason towards fixing this problem. My account is fully verified according their levels of identification so for security purposes, it passes that requirement for currencies to be withdrawn.
|
| 11/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I tried to withdraw {$5000.00} of my money on XX/XX/2021 from my Binance.US account to my bank account and I got a message that said " Withdraws Suspended Due To Risk Management. '' I have done absolutely nothing wrong for them to suspend my withdrawls. According to the website, withdraw suspensions are enabled usually when there has been a chargeback issue. I have had my account for several months and have never had any issue whatsoever. I had sent a support ticket immediately that same day and contacted support thru XXXX and have gotten one email back on XX/XX/2021 saying that they will forward my issue to the correct department, but no resolution. I was depending on this money to get me through the month and had no reason to believe it would be withheld from me. I have endured sleepless nights and am sick from stress wondering how long this can take. I need someone to help and no phone support.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
They told me several months ago that I had a {$450.00} charge back and their automated system has froze my account and I couldn't have it unfroze until I deposited {$450.00} and only then It would unfreeze my account and let me back in at which time they would return {$450.00} back into my account. After checking my bank account and records I seen there was NO charge back but since they said I was getting it back I went ahead And scraped up the rest of my funds and deposited another {$450.00} in my wallet just so I could get back into my account. Well after I made the Deposit I emailed them and no response. I emailed them again and no response. It has been over 2 weeks and I can't get any response and my account is still frozen. Please please help me. They are crooks and stealing people 's money and just writing them off. Someone has to do something about this. Thank you and best regards.
|
| 04/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I had a cryptocurrency account on binance.us for a little over 2 months, from XX/XX/20 ( XX/XX/2020 ). Then some time in XXXX, I was suddenly locked out of my binance.us account and never allowed to get back into my account. I exchanged countless emails with someone named XXXX, XXXX, XXXX, and XXXX, sending them many emails with personal information ( verifications ) attached. I provided pictures of my drivers license, passport, proof of address, my face, and a piece of paper requesting them to unlock my account, but customer support ALWAYS disappears after their first response which provides a ticket number and says they will get back to me shortly. It seems, according to XXXX, that they are stealing crypto and locking MANY accounts ( not just mine ). Someone needs to do something about these thieves so people can recover their cryptocurrencyXXXX Thanks XXXX XXXX XXXX XXXX XXXX
|
| 02/26/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
***Please note. This is related to Binance.us, not Binance.com*** On Binance.us, I signed up to sell my XXXX that I have held in my possession since XXXX. I was not sure how to sell it so with the help of a friend, I sent it from my ledger to XXXX. I had XXXX XXXX. I was able to sell it and turn it into US currency. In fact, my current visible balance on Binance.us is over {$20000.00}.
I quickly passed their " Basic Verification '', and was moved on to " Advanced Verification '', to which I had supplied all documents, and have been in " Pending Verification '' since XX/XX/XXXX.
Their support area of their website says that if I even TRY to send a ticket, that, not only will it NOT be answered, but it could push my verification back even further. ( This scare tactic for a company who is holding {$20000.00} of my dollars is completely unacceptable. ) Please help. Thank you.
|
| 12/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains.
It should be noted that the XXXX is a client of yours, owner of wallet XXXX, that utilized your services to launder the money, as it can be verified by the following transactions : XXXX and XXXX through the wallet XXXX.
The scammers were committing financial crimes, which involve, among other things, stealing and laundering large sums of money on a regular basis. Money was transferred from my XXXX wallet in the total amount of XXXX XXXX
|
| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hello dear on XX/XX/XXXX I did a wire transfer to Binance.US ( XXXX XXXX XXXX receive name ) XXXX signature bank. After 2 days I received an email said that my account has been lock for security raison and my wire will return to me within 2 business days. After 4 days I went to my bank commonwealth to ask my banker about the wire they called wire department to ask about it no wire was refunded to my account. I try to contact Binance.US no phone call no one respond to my email. The wire amount is {$13.00} 000 .i even went on twitter to complain I just received very rude email scam message I am so desperate. I dont know where to start no phone only the adress of XXXX XXXX no contact please I neeed help I am very broke now. This issues takes all my time and energy. My banker even called signature bank about the refund they couldnt get any answer. Please I need help thank you.
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
in XXXX of 2021 an account was set up in error with Binance.US because of a scam. I deposited accidentally money into the account, I was able to cancel two transactions i the amount of {$3000.00} however there is still a {$190.00} credit in account that I've attempted to withdraw since XX/XX/2021. I've corresponded with Binance.Us via emal -- XXXX email messages and XXXX videos sent ( with same informtion ) as per instructions. The videos for some reason can not be heard by Binance I'm tired of fooling with support. I want to withdraw my funds so that I can be finished each time I send a new video and information support tells not a good format. I'm not sending another one. Apparently there is no supervisor to override the system.
I've proven myself over and over, we are talking about {$190.00} good grief refund my money close the stupid account and get out of my life.
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, First, thank you for your time in advance. I know yall are super busy. I will include specifics and attachments down below.
-- -- using a wallet with XXXX platform I transferred over BNB ( Binance 's XXXX coin ) to another wallet with Binance.us -- -- the funds show as successfully sent from XXXX but the funds never arrived in my binance.us wallet. I double checked and copied and pasted the destination wallet address that I was sending it to Please help me, Binance.us has no one to help on the phone or email. They are ignoring my plead for my money. Even reached out on XXXX to no avail. Never had this issue before with any other platform.
Info below : Funds were sent on : XXXX @ XXXX CST Total amount sent : XXXX XXXX XXXX BNB after XXXX BNB fee from XXXX and XXXX fee XXXX took out ) or {$3300.00} USD TX Hash : XXXX Sent from wallet : XXXX To wallet : XXXX
|
| 04/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Binance.US is holding my money hostage and will not allow me to access my funds. They are conducting fraudulent activity and manipulating the XXXX XXXX by allowing big money investors to buy in while they freeze the accounts of many small retail traders and hold onto peoples money for months on end while the asset is tanking and costing people to lose their entire life savings. There are many complaints about this very issue online and on XXXX and many other chat groups and no one is doing anything about it. Binance is one of the richest companies on Earth right now and they are conducting some shady activity that's only affecting us smaller retail traders. This is market manipulation at best and illegal/criminal activity at worse. Either way this XXXX is wrong, and they're costing a lot of stress and damages in peoples lives and no one is doing anything about it.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
XXXX XX/XX/XXXX BINANCE.US Is Not Responding To Multiple Support Tickets That I Have Submitted Over The Course Of Two Months. Resulting In An Inability To Withdraw Funds Or Earn Revenue.
I Deposited XXXX XXXX Dollars In XXXX XXXX Dollar Increments On The Dates Below In The Attached Bank Statement. Those XXXX XXXX ; XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. Listed As, " XXXX XXXX ''.
On Or About XX/XX/XXXX, I Disabled The Account After Reading The That I Could Freeze The Account If I Had Any Concerns. I Addressed The Concerns I Had And Went Ahead With The Verification Of Reactivation Two Days Later XX/XX/XXXX. Since Then I've Had No Contact With Support. I've Sent In Numerous Tickets, I've Contacted Numerous BinanceUS Accounts, " XXXX '' " XXXX '' " XXXX '' And Still Nothing.
As Of Now I'm Still Locked Out With No Word From BINANCEUS.
XXXX
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
From XX/XX/XXXX - XXXX, I unsuccessfully attempted ten cryptocurrency withdrawals from Binance.us. Each time, it stated I needed to verify the withdrawal in an email from them, which I never received. My email was working normally, I XXXX each email address that Binance.us specifies on their site, and I checked my junk and deleted folders. I never received any emails from them to verify the withdrawal. During this same time period, I submitted multiple support tickets. I finally received a response on XX/XX/XXXX, one week after submitting my first help ticket, asking if I still needed help. I responded the same day stating that of course I still need help, nothing magically changed and they still had not provided any support. As of XX/XX/XXXX, I have not received any response from Binance.us, and I still can not withdrawal my cryptocurrency funds.
|
| 04/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
This complaint is in regards to Binance US. They are a cryptocurrency exchange. They were supposed to require you to register your personal information to use their exchange. They allowed all of their customers to buy and sell cryptocurrency without being verified, until recently. They are now requiring you to be verified to sell any of your holdings, even though they allowed you to buy them without being verified. When you attempt to verify your account, it takes several weeks to be verified. A lot of people are in the same position.. They let customers put money in, but are refusing to let them take money out at their convenience. There's no good reason it should take weeks to verify your account. They have next to 0 customer support and there's nobody to contact to get your account verified quicker. It's irresponsible and should be illegal.
|
| 10/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello. I had BinanceUS account for transferring using and trading money since XXXX. Suddenly on XX/XX/XXXX after I received {$16000.00} in XXXX XXXX deactivated my account without any reason. In that time I already had {$3000.00} in my account plus I have received XXXX equal to {$16000.00}. I have tried contacting with them. Created tickets waited for their response after 6months waiting, they send me email ( Upon completing a review of your Binance.US account, we regret to inform you that we will no longer allow you to use the Binance.US platform. Unfortunately, we can not elaborate further. ) They didn't say why account was deactivated at the first place? Why account closed? AND NOTHING ABOUT RETURNING MY ASSETS MY MONEY BACK. All I want is my money back from them. Please help me out to solve this issue. I would highly appreciate it.
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/2021 I opened up an account with Binance US Exchange in order to purchase cryptocurrency. They have a $ XXXX daily deposit limit so I began the deposit process and started purchasing crypto daily and all seemed fine. On XX/XX/XXXX I suddenly found my deposits getting " Failed! '' and for what reason I do not know because I had more than sufficient funds in my attached ACH to cover the deposits. I did everything possible to find out why such as filling out support tickets but all I got back were emails with a standard generic response saying to add another ACH account but it absolutely did not work and it was attempted a number of times. They have no phone number for customer support so the options were few and it doesn't appear they even read the support tickets because the same automated response is given each and every time.
|
| 04/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hello, on XX/XX/2021 at XXXX I transferred XXXX xlm stellar tokens worth {$260.00} to the Binance US exchange . I was not aware that a memo was needed to complete the transfer and therefore it didnt reach my account. I subsequently contacted Binance.US and informed them of this issue by email and received an email back saying that they have located the coins although they need me to verify my transaction id along with a screenshot of the transaction and a video of me addressing what had occurred. I did this twice because the first one I sent to them was not viewable to them so they asked for a revised video. I went through the steps again and emailed them. Since early XXXX and up till now I have followed up with several emails to Binance and not one person has responded back. I would like your help to get my coins returned. Thank you.
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I was doing a withdrawal for XXXX $ ( cost after their transfer fee, originally was XXXX $ XXXX on XX/XX/XXXX. I got an email from binance.us saying to confirm the withdrawal. I then got an email saying it was successful. But the money never went through, never even left the binance.us account. I then tried the transfer again, on XX/XX/XXXX. Got the email to confirm and later that day it said it was successful, except this time the money was gone from my binance.us account. 3 days on later on XX/XX/XXXX got another email saying it was " successful '' again?? But still no money has hit my checking account. It is now XX/XX/XXXX as I write this and have no idea if im going to be getting my money back. I have tried contacting there support " team '' but no response still. They have no number to call as well only over email.
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been using Binance US for cryptocurrency trading and investing since its inception. It is regarded as the largest worldwide trading platform. I have been trying to withdraw about {$600.00} or so for 2 weeks now to the same account that deposited the funds. The transaction has been Pending and Binance US nor XXXX XXXX XXXX which handles the USD transactions will respond. I will be needing to withdraw $ XXXX plus here in a few weeks to pay taxes and am afraid the funds will be locked as well.
I have seen hundreds of people posting about months of no responses which is just plain unacceptable. It defeats the purpose of cryptocurrency. I urge all customers to think twice before falling into this scam. I mean how can they get away with this being so large and having so many big name people joining the firm. SCAM
|
| 01/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
XXXX XXXX Binance.us a XXXX company operated by Bam Trading Services , ( BAM ) froze my account due to " risk management ''.
XXXX XXXX I opened a request ticket # XXXX asking them to please reopen my account.Along with the request I sent a picture of myself with I.D . and a hand written note with the date and request, also a video of me asking for the request, to help comply with ( KYC ) Know your Customer and ( AML ) anti money laundering procedures.
I am recently retired and had at that time, {$95000.00} in the account.
I did not receive any correspondence from them during XXXX and XXXX of XXXX. XX/XX/XXXX I opened another ticket # XXXX and asked for help again. I have reached out to their customer service many times on XXXX and XXXX and have only received responses from bots saying they will look into it.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I am a XXXX XXXX on BinanceUS and make several transactions on the platform. They have locked my account and will not allow me to withdraw money that has already been deposited in the amount of {$80000.00}. Recently, I received a request to provide more information from BinanceUS ' risk management team. The request was for information about employment, estimated net worth, W2 as well as a video showing a copy of my ID. After submitting this information, I was asked to submit a copy of my most recent tax return. I submitted this information and received a follow up request for my bank statements in the past 90 days. Needless to say, I am not applying for a mortgage, so I do not feel this information is important. As a result, I have not been able to withdraw my money and suffered substantial losses as a result.
|
| 02/06/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I have deposited funds from my bank account to Binance US numerous times. {$1000.00} on XX/XX/2020. {$1000.00} on XX/XX/2020. {$500.00} on XX/XX/2020 and many others. On XX/XX/2020 I attempted two withdrawals of {$1000.00} each from Binance US to my bank account. On XX/XX/2020 I attempted to withdraw {$400.00} from Binance US to my bank account. I never received the emails for disbursement on any transaction. {$2400.00} of my money are now " In Order '' on your exchange with all transactions still pending. Essentially you have locked my funds and they can not be traded nor transferred. I have submitted tickets to tech suppport, contacting you through XXXX and messaging your CEO. No response has been given to me. There is a growing number of frustrated customers on social media complaining of the same issues.
|
| 05/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
This is now my third complaint against Binance, also my third time submitting with XXXX Each time they respond to the complaint, but then drop off the face of the planet afterwards. I am owed XXXX dollars after being charged twice back in XXXX. it's been almost three months and no understanding of this on their end.
I've provided a bank statement showing the charges, after initially trying to reverse the charge -- which resulted in my account with them to be frozen, with over XXXX dollars invested now with them.
The lack of follow through shows this companies lack of interest in giving me the money that they overcharged me for, then penalized me for when trying to resolve with my own bank.
Refund me my money please. I will be filing a complaint with my attorney general. This is absolutely ridiculous!
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I opened an account with Binance.US in XX/XX/2021. I was approved with basic verification, which allowed me to transfer in virtual currency, and sell it for USD. I was not allowed to withdraw that USD until I received advanced verification, and understood that.
I have been unable to receive the advanced verification through the Binance.US platform. The service is requested a copy of my driver 's license to show proof of identity, but the platform has no way for me to upload that data. They say it is a bug with the system that they've been working to collect.
Meanwhile, Binance.US has XXXX USD of assets that I can not withdraw. I have been waiting and waiting for help to complete the verification process, but customer support does not answer. I've had a ticket open for over two weeks with no response.
|
| 04/19/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I unable to make any withdrawals from binance us. Im able to deposit, buy/sell but " withdrawals are suspended due to risk management '' is the message I've been getting. I have never made any withdrawals from my account. My first attempt was about 2 months ago. When I got this message, I didn't think anything of it, I thought they're going through some maintenance. A weeks later I tried again and received the same message. At that point I contacted support and have yet to hear back from them. My ticket numbers are XXXX, XXXX, XXXX, XXXX. Its troublesome to believe that a company that holds billions of peoples dollars does not have etiquette support to handle such issues. I have over {$90000.00} in the account I cant withdraw from or get any response from support.
Please help my account number is XXXX
|
| 08/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I transferred USDT to my Binance account. I have confirmed that it was in fact received by them, but Binance has stated that it is going to indefinitely withhold the funds due to a technical error on their end. From their customer support : " Your money is basically stuck in limbo until Binance.US supports USDT-Polygon. If/when we support USDT-Polygon we will be able to recover your funds and deposit them into your wallet ; however, because you used an unsupported network your funds are currently unrecoverable. '' Here is a link to the transaction : XXXX XXXX XXXX This is the status on their website : Amount XXXX XXXX Status Awaiting verification Confirmations XXXX of XXXX Date XX/XX/2022 XXXX To XXXX Balance Address XXXXXXXX XXXX XXXXXXXX XXXX XXXXXXXX Thank you for your time and help.
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
I have been a long time user of binance.us for years with no hitch. Just recently I have been depositing at a heavier volume. Since the beginning of the year I have done 3 {$1000.00} deposits that were fine. Then on the fourth ( same bank account XXXX all of a sudden i get a supposed " chargeback '' After a few days of investigation I come to find out that there was no chargeback on my bank 's side and binance in fact has collected the money. Even through this process i followed the direction in the q & a section and made another deposit via debit card to make up for what i thought was a charge back. It has now been almost three weeks, I can't withdraw, I can't trade, I can't sell but I sure can deposit. I'm trying my best here to think the most of this platform but they are making it very difficult.
|
| 02/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Account 'frozen due to risk management ' since XXXX of 2020, have tried endlessly to contact them including providing documents upon documents that they requested from me until they just stopped responding via email. They have over {$500000.00} worth of my assets in the form of cryptocurrency on their platform and will not respond to anything. I have plenty of tickets and corresponding emails where they requested me for identification items that i submitted until they completely stopped responding to me. I opened a complaint before, but they said they requested documents ( i sent them everything they asked for, if they say otherwise, please request what is still outstanding, i have any and all information they could ever need. ) and that i didn't send them, and my cfpb ticket was closed unresolved.
|
| 05/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I initiated a {$30000.00} wire transfer to XXXX XXXX XXXX to be deposited into my Binance US account on Monday, XX/XX/2021 at XXXX EDT. XXXX XXXX XXXX is the financial custodian for Binance US. The policy for wire transfers into a Binance US account is no more than 3 business days. The only way to reach Binnance US customer support is by opening a support ticket. I have opened two tickets, one on Wednesday XX/XX/2021 and again today, Friday, XX/XX/XXXX with a copy of my wire transfer receipt showing all pertinent details along with the reference code to my specific wallet on Binance US. The funds still have not been deposited into my account after 5 days. I have had no response from their customer support and there is no phone number to call. Any help you could give me would be greatly appreciated.
|
| 04/28/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I set up a Binance US account, I made a deposit for {$500.00} and it failed. I ended up making successful deposits totaling {$500.00} the same day XX/XX/21.
On XX/XX/21 the failed {$500.00} was debited from my checking account and the transaction still says failed, the money essentially disappeared. They debited a total of {$1000.00} and only credited me {$500.00}.
I filed a ticket # XXXX ( only option for contact ) including documentation the same day, didnt hear back and it wasnt until I started XXXX about it that they responded with We have inquired with our banking partner. That was XX/XX/21 Ive heard nothing back, despite trying to contact them. There are hundreds of other people having the same issue, some waiting for months with no answer. I need that {$500.00} back in my checking account.
|
| 06/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I created an account on Binance.US to purchase cryptocurrency in XX/XX/XXXX and they froze my funds on XX/XX/XXXX and I still have not had access to my funds restored. A chargeback was issued on this date due to insufficient funds in my bank account. The website said my funds would be locked until I deposited an equal amount of money to cover the chargeback. The deposit for the requested money cleared on XX/XX/XXXX and my funds are still frozen. I find it odd that they will accept money from me, but I am unable to restore access to any of my funds. I have submitted multiple help tickets and there has still been no response. Many others on XXXX have had the same experience. I feel there is nothing I can do and they are unfairly seizing my funds. Any help would be greatly appreciated. Thank you.
|
| 04/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Investigation took more than 30 days
|
|
Web |
|
|
Good day Sir I am a binance user with username " XXXX ''. i got a message from binance.com on XX/XX/2021 that my account has been suspended for reason ( s ) unknown to me till date. All my effort to find out their reason for such action and get access to my hard earned funds proved abortive. binance has been really unfair to me and decided to hold my source of livelihood for about 8months without considering the consequences on me and the family that depends on me to survive. I have never committed any offense please come to my rescues this is really killing me.
My account is verified and i have {$15000.00} usdt in my account. right now they don't allow me to have access to my account let alone of having access to my funds there. I am a legit trader and I have never committed any offences.
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Yes. I have already put in a support ticket with binance.us # XXXX.
I did an ACH transaction over 10 days ago. Per their guidelines, I should be able to withdraw or transfer {$5000.00} worth of crypto or cash.
I have tried to transfer as well as withdraw any amount from {$5000.00} down to {$500.00} with ZERO ability.
It gives me a message saying 'your funds are partially frozen, etc ' 1- It is well past the 10 day deposit hold for ACH 2- Why am I not able to withdraw?
3- Binance.US currently has thousands of customers with the same complaints on XXXX, XXXX, XXXX, etc. Customer service doesnt answser the phones or respond to emails.
This organization needs to be investigated and shut down.
I want this to be resolved otherwise I am getting a lawyer involved for class action lawsuit.
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I sent stellar to Binance.us 3 months ago. I forgot the memo and was told no problem, 5 days and you'll have it. That was 3 months ago ... I even filed a cfpb and they told you theyw ere in contact with me so you closed it ... They were in contact with me to tell me that my funds would be processed asap, then even told last week, and at the latest, earlier this week, it is now friday and haven't received an email from the last response I sent to them for a week now. I have every email in which they told me it was coming, and even being processed, which in crypto world takes literally an hour tops. This site is scamming us, or has no liquidity to give us our money and we need your help. Do not close this case until my funds are in my account via my indication alone to you.
# XXXX
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I opened an account on Binance.us to start purchasing Crypto and they put a 10 day hold on my money to verify my bank and info, which is fine with me. Its now been 12 days and my money is still frozen and cant withdraw it. Ive searched the internet and found multiple forums with horror stories of Binance.us not releasing peoples money after the 10 day verification. Ive seen some as much as 9 months with no luck getting their money. This company has no Phone or address listed to get a hold of them but I have emailed them with no response. It says they are located in XXXX XXXX but thats all it says. Id just like my money released and thats it. Its almost fraudulent on what this company is doing to people with no way of contacting them or getting their funds. Thanks for your time.
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
My complaint is with Binance.US. I believe what theyre doing to me and other customers are criminal. They are holding my funds hostage and disabled my with drawl, trading, and deposits so literally no way to regain functions. Worst part is my money has been stuck in doge coin constantly going up and down and have lost over 100 thousand dollars due to these limitations also recorded me trying to withdraw and not being able too. Over the past 2 weeks Ive lost XXXX and issued many support tickets and never get a reply and one time I did and it was not related to my complaint I told them and then never heard back. On XXXX 2021 Binance.US sold two orders with no permission one for {$10000.00} and another for XXXX . I need this funding for a XXXX for XXXX and this is a urgent matter.
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I purchased cryptocurrency from Binance XXXX using my bank account my bank account declined the transaction after the cryptocurrency was already deposited into my account therefore leaving me a negative balance that I owed them I deposited money from my bank account back into finance so that they can take the amount owed which they have already I have sent them countless support tickets trying to get A resolution for them to unlock my account so that I may withdraw my funds but my account has been locked due to risk management I received one email back asking if they have taken care of my problem and it has not been solved to this day no responses back from binance XXXX they have nearly {$5000.00} of mine locked in a new account and I would like to regain access ticket # XXXX
|
| 12/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2022, I sent a domestic wire transfer of {$70000.00} to Binance US. Binance has restricted my account. I have requested a wire transfer recall from XXXX. XXXX has notified Binance of the wire transfer recall to my XXXX checking account ending in XXXX. Binance is not cooperating and is not returning my funds. My {$70000.00} in funds are being held by Binance with no reason. I only want my funds returned to me immediately. Here is the information for the wire transfer to Binance US.
XXXX XXXX XXXX XXXX XXXX XXXX BAM XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 06/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Two ACH transactions that occurred on XX/XX/2021 in the amount of {$500.00} each to Binance US /Custodian ( XXXX XXXX XXXX XXXX which never get credited to my Binance account.
transaction # 1 On XX/XX/2021 {$500.00} credit to XXXX XXXX XXXX XXXX XXXX the tracer number is XXXX transaction # 2 On XX/XX/2021 {$500.00} credit to XXXX XXXX XXXX XXXX XXXX the tracer number is XXXX I have attempted to email their customer support Binance/XXXX XXXX but never got a response back. I have submitted two support tickets about this issue with Binance US for months but they don't respond to my support request ( Binance support ticket # XXXX and support ticket # XXXX ) I would like to file an official complaint about the fraudulent activity with custodian XXXX XXXX XXXX and Binance US.
|
| 10/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have been a customer with Binance U.SXXXX since early XXXX. On XXXX XXXX, I was locked out of my Binance U.SXXXX account. Binance U.S. has no telephone contact information, so I filed a " ticket '' by email. I have about {$52000.00} in this account in U.S. dollars. I can't tell you the exact amount because I am locked out of my account. Today is XX/XX/XXXX, and there has been no response. I do not find being locked out with no access to customer service acceptable when I am a customer and they are refusing me access to my own money. I can not withdraw it, nor can I invest it. My funds are just stuck in limbo. I also can not view my account activity to do my taxes!
I have not engaged in any suspicious activity so there is no reason for them to have flagged my account.
|
| 06/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Company : Binance.us Account registered under XXXX Ticket number XXXX I am one of many that are victims to Binance.us internal issues that disable accounts so that we can not access funds. I have sent six ticket requests under three different email addresses to try to get a service agent to talk to me. Two weeks ago an agent asked for a verification video and document pictures and I provided it immediately. Check XXXX and XXXX and you will see that this is widespread, perhaps thousands of people affected. Binance.us does not have a phone number or live chat option so customers get locked out and can only submit ticket requests, which go unanswered. Some people on XXXX and XXXX claim that Binance.us locks their accounts for months and several claim for more than a year.
|
| 12/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains.
The scammer is committing financial crimes, which involve, among other things, stealing and laundering large sums of money on a regular basis. Money was transferred from my XXXX and XXXX wallets in the amount equivalent to XXXX XXXX.
It should be noted that one of the Companys, happen to be a client of Binance, and owner of wallet : XXXX
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I moved my coins from my XXXX XXXX wallet to Binance us wallet on XX/XX/2021 in order to trade them later and after XXXX days I was not able to trade, transfer back to my wallet, I also can not withdraw my money to my bank. When I attempt I get an Error message : Rejected, Withdrawals suspended due to risk management. I also get a message Trading has been suspended when a try to trade my other coins. It's been XXXX weeks and I still can not do anything. I haven't gotten any response from support regarding this issue after sending several support tickets. I am concern I will never be able to get my money and feel they have taken my XXXX as XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX no phone listed
|
| 04/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2021 I made a ACH deposit on my Binance.US account of {$200.00} that was chargebacked, I thought it was my fault but it wasnt because I had funds in my account I even called my bank to check and they informed me it was not there fault. Still i settled the dispute by making a debit card cash deposit of {$230.00} on XX/XX/2021 to cover the chargeback. I have contacted Binance US multiple times since then asking for for my trading to being enabled but I have not gotten a reply, instead just 2 weeks ago I tried to log into my account and when I did I got a notice that my account has been locked!!! I have tried to contact them but I have not gotten any replys. I Payed back the money that was charged back I dont understand why they have locked me out please help
|
| 09/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
( 1 ) On XX/XX/2021, I had transferred {$3600.00} into my Binance.US account from a Binance.Com account. Binance.Com showed that the transaction was successful on its end but Binance.US showed it as a failed transaction and has refused to credit my account. Binance.Com has indicated that the currency is now with Binance.US.
I have attached a screenshot from Binance.com that shows that the transaction was successful on their end and also the receipt from Binance.US that says the transaction failed.
I immediately reported this to the company and all I have gotten all day is bot response.
( 2 ) I also attempted to withdraw funds in my account about {$2900.00} and I was not allowed to as my withdrawal rights had been suspended. No explanation has been provided.
|
| 05/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hello ... .. I wrote through this platform some weeks ago and I got a response after my complaint was forwarded to Binance.US and they sent me a mail saying the will up lift my withdrawal lock so I can get my money out of the company to pay for my XXXX and some days later I tried getting on my account and they are telling my account is banned for no reason which my money is on there is like they are trying to go away with my {$2400.00} for my XXXX ... .. its been months now and I to keep on postponing my XXXX cause I dont have any money for it all I got is on my Binance.US account and they want to rob me of my money thats such a bad company to put money on .... all I want is just for them to give me my money ... My ticket id is # XXXX on my Binance.US company
|
| 04/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
After my first email they emailed me back XX/XX/2021 saying they received my request I had simply stated I was locked out of my account.
Couple days later agent emailed me and told me I had to resubmit verification I did that. From there it has been no response from them emailed them again on XX/XX/2021 No response XX/XX/2021 no response I also reached out to them via all social media channels I finally found why I was locked out of my account from doing research online it was because of a charge back of XXXX dollars. I submitted a payment of XXXX dollars into my account they took the XXXX out. Then I submitted an additional XXXX to cover any fees just in case. At the time of writing its over XXXX dollars in my Binance.US account that I dont have access too
|
| 01/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been trying to create an account with Binance US for over a year now. They keep rejecting me because their XXXX system is beyond broken.
First, they claimed that the house that I've owned alone for the past 9 years doesn't have sufficient transaction history tied to me. This of course is entirely false.
Then, they requested that I send them pictures of my driver 's license and of me holding up my driver 's license. I did that, but they never responded even though I sent them half a dozen follow-ups.
The level of XXXX shown by this company is shocking. They should not be allowed to handle anybody 's money. Unfortunately, they are literally the only way for a US resident to acquire certain crypto coins, which leaves us consumers without choices.
|
| 05/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have an account with Binance.us, it's the USA version of Binance.com for US based customers and have over XXXX in there.
I tried logging in almost 2 months ago but got a message saying my account was locked with no explanation as to why it was locked. Opened a ticket to get it resolved but it's nearly 2 months later and still nothing.
They did respond to me a month ago but only said it was being looked at and no communication since. Here 's a screenshot : https : XXXX XXXX case number is XXXX.
TONS of people are having the exact same issue of being locked out of their account, many even longer than me. I've tweeted at their CEO and on their official XXXX account, have brought up my issue on their XXXXXXXX sub like many others have and still nothing.
|
| 04/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Binance as a whole does not help anyone with anything. They have never stopped tweeting, advertising, gloating and talking on all social medias, but tell the people waiting on their terrible horrnedous customer support that they are " on it ''. I am out XXXX of investing money for 2 months now without any end in sight. Complete joke of a company that has a value XXXX XXXX.
I sent stellar Lumens to XXXX without a memo, so it goes into a fund that sits and waits until you claim it. I have done just that to no avail.
My username is XXXX on binanceus I have provided them the transactions, video of me saying what they wanted me to say, the balance, EVERYTHING. Need someone with some sort of power to let them know this isn't ok and that we want our money NOW.
|
| 02/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
on XX/XX/2023 I was contacted by a scammer posing as a Binance.Us support person. Using a ticket number shown on social media ( XXXX, Binance asks for a ticket # in their twitter feed ) I received an email promising to return funds sent to a wrong network.
I did send funds several times as asked for. I did stop after the Scammer asked me to empty several balances into their address.
After realizing the Scam, I contacted Binance.Us support.
I followed the Scammers address and it led back to a Binance account.
Binance.Us Support claims that this is not true.
I'm attaching screenshots of the transactions My account>Scammers intermediary account>Scammers account connected to Binance>Binance XXXXotal amount sent from 3 transactions {$780.00}
|
| 08/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Since XX/XX/2022 Binance.US is holding my digital currency assets ( currently valued over {$41000.00} ) without my consent and not allowing me to freely trade and transfer anything even though I have have complied with all of their requests for account verification and accurately provided all the required documentation. They have been making questionable excuses about their work being backed up and delaying but have still not resolved the problem and continue to hold my funds without my authorization after several weeks. I have sent several emails and had conversations with their application support chat team to follow up and they have still not allowed me full access to my assets. I need them to return all of my belongings immediately.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I started my Binance.US account a couple months ago and tried to fund my account with ACH transfer. Your ACH transfer were glitching and the money went into my Binance.US account but never charged my bank. A week later my account is locked due to chargeback so I instantly Wire transfer way more money then I owed. For some reason you accept my money but wont let me take it out. Yall have my entire life savings locked up and havent responded to any tickets at all. Crypto is crashing and I cant do a thing about it. Sounds highly illegal. # XXXX is my LATEST ticket number. I can't come to terms with how you can keep someones hard earned money locked for months with no response as to why and just letting peoples accounts burn to the ground
|
| 01/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I purchased XXXX tokens from the BinanceUS app yesterday XX/XX/2022. BinanceUS held my funds for 24 hours. After 24 hours were completed I tried to send my XXXX tokens to my XXXX wallet. A prompt told me that I need to wait ten more days. I spoke with the Binance Official Support on XXXX about the issue. The representative told me that I needed to buy more XXXX tokens in order for them to help me. I can't do that right now. I'm rebuilding my life after divorce, and investing in Binance is causing me to need to put my life on hold. I need to be able to move my funds as needed. My purchased tokens are my property ; and the XXXX says so. But Binance is withholding my property from me, and forcing me to buy more. Please help. Thank you.
|
| 11/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I attempted to establish a Binance.us account and provided a significant amount of personal information. The site indicated that there was a problem with address verification, which I attempted to correct a number of times ( I have lived at the same address for 10 years and submitted the exact documents they requested ). I sent numerous documents, emails and support tickets seeking assistance to fix the problem and never received a response. I then asked them to close, delete, or deactivate my account and received no response. I fear that this company is a fraud after months of attempting to make contact with no response. I provided personal information and now need verification that the information has been deleted or deactivated.
|
| 05/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I recently transferred Dogecoin cryptocurrency to the Binance.US exchange operated by BAM Trading Services and subsequently sold a portion of it for approximately {$55000.00}. Binance requires accounts to be verified in order to withdraw cash. I have submitted the requested documents to verify my account, but the status has been stuck as pending for more than two weeks. Other users report having been stuck for long periods as well. I have submitted a support ticket which was immediately closed and received an automatic reply stating that they are not accepting support tickets on verifications at the moment due to a substantial backlog. The end result is that I remain unable to withdraw the funds from the sale of my cryptocurrency.
|
| 05/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance US charged me twice back in XXXX when purchasing their BNB token. Two charges of XXXX dollars, so I contacted my bank and had them reverse one of them. A week later my account was disabled, and funds frozen on their platform. I finally got in touch with someone after three weeks, and it took another two to resolve my initial issue : getting my account enabled to make purchases again. However, to enable my account, I had to deposit the same XXXX dollars that was reversed by my bank. THIS MEANS I AM STILL OUT XXXX DOLLARS. the customer representatives XXXX XXXX XXXX have not been responsive when being asked where my " precredit '' is, a term they mentioned before disappearing. I am owed XXXX dollars by this company.
|
| 07/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Recently my Binance.US account got locked due to security concern. I raised a request to get my account unlocked and received a request to submit some documents/info so that it can be unlocked I promptly submitted required documentation and after i had to do couple of follow ups to hear back. At this point ( after a week ), they requested me to submit some documents again.
Now after submitting all info again, i was told it has been sent for review. It is been more than 2 weeks now and all i hear from customer service team is that back office is working on it with no timeline to when my account will be unlocked.
I have an urgent need to get access to funds and i am stuck causing a lot of stress Any help is appreciated
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Since mid-XXXX 2020, I have been unable to withdraw any cryptocurrency or fiat currency from BinanceUS. When I try, I get an email saying " withdrawals suspended due to risk management. '' I can still deposit into BinanceUS as normal. I tried their tips in the FAQ, and none of them worked. I emailed their support on XX/XX/2020 telling them to look at this, as until then I had not needed to withdraw. I got no response. I then sent a support ticket on XX/XX/2020, to which I got no response. I emailed them again on XX/XX/XXXX as well. Finally, I tried one more support ticket on XX/XX/2020. I have over {$29000.00} locked in BinanceUS as of the time of this writing, and I have yet to receive any response from their support.
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I am unable to withdraw my balance in my Binance.us account. I have provided all required documentation, completed all advanced verification requests, provided the same documents through email to their support team and I am still not able to withdraw my funds ( about XXXX USD ).
My account page is stating that I am fully verified for XXXX and XXXX XXXX XXXX XXXX withdrawals, but when trying to withdraw I get " Withdrawals suspended due to risk management. '' error.
I have opened multiple tickets with the company, the first one on XX/XX/2020. Since then I've received I few generic responses asking to reconfirm my information ( which I did ), but nothing changed. My funds remain locked and inaccessible to me.
|
| 09/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
In XXXX my friend and I had made a deal and he send me XXXX XXXX coin approximately valued at XXXX XXXX He sent it from his binance account to mine but messed up the MEMO order. After seeing I didnt receive this transaction I reached out to Binance.US support and finally after week got a response. Finally they asked for all the details screenshot, and actual videos of me and the sender to prove I was the correct recipient. Finally they told me that the XXXX would be credited to my account! Ive been waiting and waiting and now 1.5 months later and me being unable to get them to reply to any of my messages or emails to figure out whats going on! Please help me Ive filed with SEC, FTC and now here please help me!
|
| 04/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I created an account on binance.us on XX/XX/2022, passed verification, provided all the necessary proof of residence. Set up a deposit from my XXXX bank using their built-in plaid.com plugin which required an XXXX confirmation to connect a third party account to binance.us. Deposited for a total amount of {$2000.00} on XX/XX/2022, which are suspended for XXXX days. On XX/XX/2022, my account was suspended without any explanation and required to provide video evidence, which I provided. I received an email on XXXX they won't let me use their services and I have XXXX hours to withdraw the funds. As of XX/XX/XXXX my account is still locked out, I can't login and their support team is not responding or helping.
|
| 03/12/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Binance.us claims that all chargebacks will result in account withdrawals being suspended. After the chargeback is cleared, they also claim that they can take up to 7 days to allow transactions again.
I cleared a chargeback on XX/XX/XXXX and opened a support ticket # XXXX requesting my withdrawals be re-enabled.
On XXXX I then opened ticket # XXXX to ask as to the status. The ticket was closed immediately with no response at all.
On XX/XX/XXXX, I then opened ticket # XXXX asking for further information as to the status. That ticket was again closed with no response.
As I have attempted to reach out to Binance.us in every way possible, and have received no response, I am escalating this to the CFPB.
|
| 06/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 at around XXXX XXXX, I attempted to transfer {$50.00} from my bank account to my account at Binance.us. The transfer showed up on their site as pending for about 20 minutes and finally resulted in a status of Failed. However, the {$50.00} was put on hold at my bank account. I figured this was due to the attempted transaction and the hold would be released after 24 hours. However, the next day the transaction completed and the {$50.00} left my bank account. The {$50.00} never appeared in my Binance.us account and the transaction still shows as failed.
I submitted a support ticket on their website to ask them to address this issue on XX/XX/XXXX. They have not responded to my support ticket.
|
| 10/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
XXXX : I wired {$10000.00} USD to my new BinanceUS account from my bank per BinanceUS instructions and using provided Ref Code.
XXXX : My bank confirmed wire went through - I opened a BinanceUS Support ticket when the {$10000.00} did not post to my BinanceUS acct per BinanceUS stated service level.
XXXX : BinanceUS Support replied via email requesting proof of wire transfer and BinanceUS Deposit Order Submission which defines the BinanceUS Ref Code.
XXXX : I provided the requested documents via email reply.
XXXX - XXXX multiple email exchanges with BinanceUS Support requesting that my {$10000.00} be returned to my bank. The money was never posted to my BinanceUS acct and has yet to be returned.
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Binance.US On XX/XX/2021 I transferred {$20.00}, five times to Bianace.US but 2 transactions failed and {$60.00} was transferred but they took out {$100.00} from my bank account. I reached out the company dozen times through emails and requested for them to refund the money they withdrew from my account but they just keep stalling and they keep saying that they dont see that on their end. As you can see in the attachment, {$20.00} was withdrawn 5 times, I have purchased XXXX crypto 2 times for {$20.00} each, total {$40.00} and there is {$20.00} of cash in the account for total of {$60.00}. It seems that other people have experienced this issue with this company and they are taking advantage of people.
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I opened an account at BinanceXXXX in XXXX of 2021.
I funded the account with a XXXX XXXX transfer and exchanged some to XXXX. I then tried to ACh transfer {$300.00} to my account. This transfer showed in pending status for two months and now shows as settled. I even deposited another XXXX cash in my account.
All my accounts are settled and in positive balance. But my funds are still blocked from trading or transfer.
The Binance website sites that the accounts will be reactivated within 5 business days of payments settlement. In my case it has now been two months and all my ticket requests are going to the XXXX .There is never a response from Binance XXXX
Binance customer service does not exist
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
The company involved is Binance.US, XXXX XXXX XXXX Due to their automated system, they disabled my ability to trade and withdraw due to a chargeback. This seemed fair to me. However, even after the chargeback was " processed '', they state this on my account history, my trading is still disabled after over three weeks. Their customer support only responds to my email inquires with messages such as " sorry for the delay, we are experiencing many tickets ''. Further, they have no customer support phone number. They are literally holding a large portion of my net worth hostage due to their lack of customer support. It is ridiculous and frustrating. I believe the company should be held accountable.
|
| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Even though the XXXX address is not registered in my account, this address popped up when I wanted to send XXXX in my XXXX wallet to my Binance wallet. I didn't realize this was not my address when I sent the coin on XXXX XXXX PM XXXX.
When I check the TxID from : XXXX : XXXX I see that the coin is to XXXX address ( XXXX XXXX XXXX XXXX ). I can't reach my money now either from my XXXX wallet or Binance account.
I opened a ticket to Binance Team, and they directed me to use binance.org instead because I sent the coin from my XXXX wallet. I opened XXXX separate tickets, but no one has replied. There isn't any online support for XXXX as well.
I am looking forward to having a solution asap.
|
| 02/20/2021 |
No |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
Older American |
|
I put in XXXX dollars last year thinking I would use it, but did not and I went on Binance site to withdraw the money to my bank since I wired the money from the bank, on their site withdraw does not show anything and the XXXX That I put in so I asked them to send me a check well they do not send checks so the XXXX is just sitting there and I can not get it out because it does not show up, I'm going to go to Binance and tell them To do the web site over to show the withdraw but if they did not fix it by now they never will. that's how they have a lot of money they keep everyone money that they can't get it out. If I would have known I could not get the money out I would have never put it in
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I made an account with Binance.us, I have transferred my crypto into the account, and then I realized that they will only let me withdraw {$5000.00} worth of my crypto a day. I have {$100000.00}, that means it will take me 20 days to take it all out. My crypto is stuck, i can't trade or do anything with it. I need to take all my crypto out, so I started a support ticket and nobody is responding or helping me. In order to increase my withdrawal limit, they have to approve my address verification, they keep rejecting it because my bank statement has a po box and they don't support it. NOBODY is helping me, I desperately just want my crypto out of there, it's like they are holding it hostage
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have been investing in crypto for the past year and trading via my BinanceUS account. Recently, my ability to trade has been suspended arbitrarily forcing me to miss out on key selling and buying opportunities in this extremely volatile market resulting in losing thousands of dollars. Once that issue was resolved, BinanceUS then suspended my ability to withdraw any amount of funds from my trading account. I created a customer support ticket # XXXX on XX/XX/XXXX and # XXXX. To date, I have not received a single response.
I would like to have full access to my account with the ability to trade AND withdraw my funds at my discretion immediately. This is a very urgent matter. Thank you
|
| 10/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
The Binance exchange which is very popular has received XXXX XXXX as an XXXX in which the infrastructure was already perfectly functional and setup for a previous airdrop XXXX XXXX XXXX in which they have announced that they will support. When the XXXX airdrop came, they decided to not distribute it to the rightful owners and keep it for themselves and we have proof that they have the XXXX XXXX in their address by looking at their address on the blockchain. This company needs to be put back into place and ordered to distribute XXXX XXXX to the rightful owners who participated in the airdrop and they are currently holding ~XXXX XXXX dollars worth of XXXX which are not theirs.
|
| 01/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My name is XXXX XXXX, live in XXXX XXXX phone no. XXXX, on XX/XX/XXXX someone compromise my account on Binance.us and my email address and withdrew XXXX XXXX of my wallet to his or her wallet. i realize that later that day and contacted BINANCE.US to help me get my money back, they disabled my account for few days, asked my to record video of myself holding my id twice, and said after the investigation is done will enable your wallet again, about week after they reactivate my account but didn't help me to cancel those two withdrawal transactions for ( XXXX + XXXX ) XXXX my account was under my email : XXXX, changed to : XXXX, and changed the password as well to secure my account
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I initiated a deposit into my binance.us exchange account for {$1000.00}. It was unable to deposit successfully and it was processed as a chargeback. I received an email stating " Please deposit XXXX USD within 7 days to bring yourBinance.USaccount into good standing '' & " Failure to settle the outstanding balance may result in the liquidation of your crypto holdings as necessary to cover your outstanding balance ''. When I attempted to deposit into the account an error message appeared and the deposit failed. I have over {$4000.00} in my account that is locked/restricted. I have sent a follow up email and no one has reached back out to me. It has been over 7 days.
|
| 02/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been using Binance.US for about a couple years now, with no prior issues using the platform. However, two days ago, I suddenly was locked out of my account. Support has continued to give me the same generic guarantee that they're " working on resolving '' my issue and that they will update me " via email '' as soon as there is new information, but it feels like nothing is being done to remedy the situation. I went through the process of getting Advanced Verification on my account and had 2FA enabled, so I can't possibly imagine why I'm suddenly being blackballed. I have thousands of dollars in my account and now I'm losing out on potential gains I would've otherwise made.
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
In early XXXX my binance account was suddenly restricted from being able to make trades or withdrawals. They said I need to verify my identity, so I submitted the appropriate information. After a number of days ( unsure of the exact number ) I was still unable to trade or withdraw funds, so I put a support ticket in on XX/XX/XXXX. My ticket number was XXXX. From that date until now, I have still been unable to trade or withdraw, and I have had no meaningful response from Binance other than saying they have a lot of tickets they have to process and they are behind. They have had my information for over a month to verify my identity, which is basically just my drivers license.
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Successfully received and transferred cryptocurrency via Binance.US on XX/XX/XXXX. As of XX/XX/XXXX, I was no longer able to access the funds ( now USD ) that are being held in my Binance.US account. Multiple trouble tickets and messages were sent via the company 's website and their XXXX page. The only emails received were auto-generated, and the company has replied only once on XXXX with no additional follow-up. All verification procedures required by the company have been completed. I appear to be one of hundreds of customers dealing with this matter. No public statement has been issued by the company, and no timeline stating a resolution to this matter has been released.
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Binance is a scam of a company with how long they hold funds before you can withdraw them from your account there. On XX/XX/21 I deposited {$1000.00} into my account with them from a XXXX account via ACH. This ACH was cleared from my XXXX account on XX/XX/21. However, Binance will not allow me to withdraw these funds regardless of it's for 10 business days ... I have emailed them multiple times asking why there is this 10 business day lag when the funds are confirmed out of my account and have not received any response. They were supposed to be a passthrough transaction for me and now I have lost nearly {$200.00} in value of that {$1000.00} due to their ridiculous hold.
|
| 12/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I would like to draw your attention to XX/XX/2022. I had sent my complaint letter to Binance, in which I clearly stated how this scam has affected me XXXX XXXX XXXX XXXX.
Commencing on or about XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX removal which involved me making deposits for a total amount of XXXX XXXX from my XXXX XXXX to Binance at the instructions of the scammers.
In this case, it is perfectly obvious that Binance could have, and should have, utilised various risk-based examination procedures and techniques, all of which are within their purview and legal obligation, and could have entirely prevented this disastrous outcome.
|
| 07/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Around XX/XX/2021 I decided to try investing in what i later realized was a Fraudulent company named XXXX XXXX aka XXXX. I invested XXXX INR in hopes of making enough of a profit so i could pay for my daughters educational expenses. However i was scammed and lost all of my money.
They told me i should invest via Binance, so they trained me on how to use the app.
I did not know how to invest or trade or anything about cryptocurrency really, so the scammers instructed me on how to do everything, they monitored me closely and after i while once i had decided to drop the entire thing and tried withdrawing my funds they blocked me from doing it and cut all ties with me.
|
| 04/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have been trading with Binance US for over a year and had previously been verified with them. I currently have {$130000.00} in cash and ~ {$35000.00} in cryptocurrency on their exchange. On XX/XX/2021 I had my mobile phone repaired and later that day I was asked to accept the terms of XXXX XXXX when I tried to make a trade - I was not asked to verify any other part of my identity. Since then, my account has been pending verification and I do not have access to my funds. I have submitted two support tickets ( XXXX and XXXX ) and my issue has not been resolved - I also emailed to ask if I should be concerned about my account security and did not receive a response.
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I became a member of Binance.US in the begining of XXXX and deposited XXXX dollars over thtrough the first ten days of XXXX when, i got a chargeback, which happened XX/XX/XXXX, it took until XX/XX/XXXX to get that resolved after multuple attempts to resolve it and multuple attempts to get ahold of customer service. I have tried to cash out of of all my crypto currency multuple times and also tried to buy crypto to add to my portfolio, i feel like this whole process has cost me XXXX of dollars on top of what i invested, they have not helped, nor have they responded to any of pleas for help, this is a lot of money to me and i just want to get it out, please help me
|
| 02/22/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I sent a transfer to Binance.US from my Trust wallet in the amount of XXXX BNB. I forgot to add the memo number which is required to receive funds. I submitted a ticket and didnt hear back for 10 days. I had to reach out on XXXX to get a response. They asked me for numbers and screen shots and I sent them and still havent heard back from them. My ticket number is # XXXX.
The customer service is non-existent. They allowed more customers to sign-up without employing enough people to cover potential issues. Having my funds not available in a reasonable amount of time is acceptable. Further, if this gets resolved they will be charging me a fee.
|
| 11/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I transferred crypto from one platform to Binance.US to use their trading features. Went through ID verification. My application is stuck in " oending '' for weeks with no response from their support. Multiple tickets filed. " Live Chat '' is all automated. There is no support. They are holding my money hostage and will not let me withdraw or buy crypto to transfer. I was able to save some losses by transferring what I had left in cyrpto currency back to XXXX but only through the browser. The phone application will not allow you to do it. The crypto coins I sold to cash out is still stuck. I am not able to add a bank account when verification is pending.
|
| 02/22/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/XXXX XXXX transfers of XXXX K each were made from my checking account and the arrived ok to Binance ( XXXX XXXX XXXX ).
On XX/XX/XXXX, 2 more transfers of XXXX K each were made from my checking account. Only one arrived, so my bank cancelled one.
Then the company Binance ( XXXX XXXX XXXX ), issued a charge back, from the 3 transfers received, then it was only showing XXXX
So I transfer XXXX K in total and only XXXX K are showing as received.
Emails have sent but no reply received.
Also my binance account # XXXX was blocked and I can't use it anymore and all my money sent is frozen.
This is the company info : XXXX https : //www.binance.com/
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hello, I would like to submit a complaint about Binance.us, I transferred cryptocurrency into their exchange around XXXX of 2020, I submitted by identify verification documents around that time as well. The verification is still pending as of today. I submitted multiple support requests 2 months ago and have not received any commutation from them other than a question from their support team asking if I still needed help. I have over {$10000.00} on my account at Binance and can not transfer or do anything with the money because my identity has not been verified. I submitted all requested documents and was verified when US users could use Binance.com.
|
| 03/16/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX I submitted a ticket for XXXX to remove the XXXX from my account as I'd lost my XXXX authenticator codes. I got an automated email from " XXXX '' saying to attach my ID, a picture of me holding my ID, and a video requesting them to deactivate the XXXX, which I sent them immediately. It is been almost 3 days since hearing from them at all and it seems they are just holding my money XXXX and not working with me to get into my account. I have enough money in there that I'm missing out on profitable trades and gains and they have to let me into my account immediately. No sign of contact with an actual person. This needs to be resolved now.
|
| 09/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX I submitted a request to change the 2-factor authentication on my Binance account as my phone had broken, needed replacement, and my two factor auth codes could no longer be accessed. I received a reply on XX/XX/XXXX to send verification documents, including a video of me holding my ID card and reading a statement, and a photo of the ID. I sent the documents promptly. Since then, for 12 days so far, I have had no response from customer support despite many attempts to get in touch with them. The documents I sent were sensitive and I still have no way to access my account, which holds approximately {$10000.00} in cryptocurrency.
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I made 2 separate deposits on XX/XX/21 and XX/XX/21 into the account at Binance.us that I set up in order to trade cryptocurrency. I was informed that I would not be able to make a withdrawal for ten days after each deposit. It has now been much longer than ten days since my first {$1000.00} deposit and I have not been able to withdraw any USD or ADA from my account. They do not have a phone number to reach them at, and I have attempted multiple times to contact them with their messaging service to no effect. I have since searched around on the internet and have found several other complaints about them seizing people 's funds for no reason.
|
| 10/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hi dear, I have a scam transaction on Binance https : XXXX I have issue of automatic liquidity remove on ( XXXX XXXX XXXX +UTC ). Even tough I didn't do any action on my own it removed liquidity and my XXXX was sent to unknown address below : XXXX. This address then sent it to BSC Token hub address : XXXX I have no idea why my BNB was transacted to different address without my approval.
I tried to submit my issue and chat with their customer service, no good reply or any action.
FYI : My address : XXXX Receiveraddress : XXXX XXXX receiver address : XXXX Best regards, I hope you will assist me to solve above issue.
my email : XXXX XXXX
|
| 04/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
On XX/XX/21 I attempted to deposit {$500.00} into my Binance.us account via the XXXX app. Upon hitting submit I received an error message that said that there was a network failure. I attempted to submit the transaction a second time and again received a network failure message. I then returned to the dashboard page of the app and saw that both transactions had actually processed. I immediately attempted to contact via the only means available, a form in their help section and received a template troubleshooting email in response. All other attempts to contact the company to rectify the problem have failed or been ignored by Binance.us.
|
| 04/27/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Back on XX/XX/2021, Binance.us locked my account. I could not trade, deposit, or withdrawal ... a complete freeze. I have complied with their instructions immediately as well as submitted multiple support tickets to them. I have received no action and no responses. Today is XX/XX/2021 and they have held my funds captive for 2 months with no communication. They claimed there were chargebacks on my account at the time of freeze. I reached out immediately to rectify any issues, however, I was unable to take action nd deposit any funds since they locked my account. I do not think holding my funds captive is according to law. Please advise.
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I download it to binance us app on or around XX/XX/XXXX I went through the process of identifying myself with my ID and photo / selfie I was informed my basic identification what's complete so over the over the next few weeks I loaded money on the app using a XXXX XXXX ATM so as the value went up and my situation changed I wanted to withdraw my funds then realizing there was another step to the advanced verification process so I have to repeat the first two on top of adding financial statements from my bank but I can't do the third step does my account has been pending for weeks I get no help from customer service and I need my assets
|
| 05/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been trying to " verify '' my account with Binance.US since XXXX. I have sent them the documentation that they requested multiple times, which they keep rejecting, stating that my address does not match ... which is untrue because all of my information is the same on my license, on my bank account, on everything.
They will not release my funds until I am " verified '', but they won't verify me.
This is now six months that they have held my funds hostage.
They have no incentive to release my money. They can keep denying me indefinitely.
I have sent dozens of emails and filed multiple tickets. They take months to respond.
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Related to request XXXX that I submitted on XXXX XXXX 2021 and Binance.US didnt bother to answer.
On XXXX XXXX I initiated deposit of {$5000.00} that FAILED according to notification from Binance.US mobile application.
But my bank transferred {$5000.00} to Binance.US on XX/XX/XXXX and the money are not in my BInance.US account!
Now because Binance.US never bothered to answer and solve this issue I called my bank and asked to get my money back.
And now Binance.US froze my account, threatened to sell my assets and requesting to deposit {$5000.00} because of chargeback of money you DO receive according to XXXX XXXX XXXX data.
|
| 06/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I've had money stuck on Binance.US for over a year. I had been able to withdraw in the past but they changed some policy last year ( not allowing trading of XXXX or withdrawals of XXXX, and now I can't trade or withdraw XXXX ) leading to many users being in the same predicament as I. You can search online forums like XXXX to get a feel for the large amount of people who they have scammed/ made life miserable for.
I've sent numerous emails, a bunch of documents to prove my identity, including my social security card, bank statement, license, picture of me holding license and they still haven't allowed me to access my money.
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX submitted identity verification materials to BinanceUS and was able to fund account via transfer of crypto from another exchange. While the fiat currency identity verification was pending, I was able to begin trading using the crypto funds that had transferred in and continued to do so without issue until the week of XX/XX/XXXX when all trading capability was locked along with my ability to withdraw my USD balance. Tickets to company attempting to resolve the problem have gone unanswered. There is no way to contact them. Their XXXX page @ BinanceUS is full of similar complaints. They are stealing people 's money
|
| 04/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Accidently deposited XXXX to XXXX address on binance.us created ticket XX/XX/XXXX to have binance recover the XXXX and either send it back to sending address or credit it to account as XXXX. Ticket # XXXX. XXXX replied to ticket and said it was submitted. However on Tuesday XX/XX/XXXX the ticket was closed for comments and had been marked as solved since XX/XX/XXXX even though funds have not been restored. A new ticket # XXXX was made in place of old one. I have heard from others who have had a similar issue on a later date that their problems have already been resolved so I can only assume my ticket was ignored when closed.
|
| 08/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On Binance.US Im fully XXXX-verified and use two-factor authorization. But on XX/XX/21, upon a failed transaction to Binance/XXXX XXXX ( not due to my bank or funds ), my account was flagged and I could no longer do anything with my assets.
I went through another verification process to restore access as directed by auto-generated email. I then opened up a support ticket # XXXX ( Customer ID XXXX ) to sort out a Deposit Appeal Process. They are reviewing my case but I can not speak with anyone directly.
XXXX and XXXX are full of customer stories of this exact behavior.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 07/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Since XX/XX/XXXX I have not been able to withdraw or transfer funds or crypto out of binance US I am verified with a bank account connected to my Binance US account. I have contacted them thru their ticket submission multiple times. No call number is available. I received emails from XXXX an XXXX that work at binance US day the problem would be fixed or is fixed followed by a email saying they will move my case to a higher department. I am able to deposit funds or crypto into the wallet but I can not withdraws. It has been 3 months my bills are past due an they have done nothing in a speedy manner to fix the critical issue.
|
| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I used binance.us for a while and now have XXXX dollars stuck because I do not want to consent to binance ( a XXXX company ) to sell/share my biometric face data with third parties.
I was not informed ahead of time and there is no option to decline and close my account as well as withdraw my funds ( which is currently in cash held on their platform not any digital assets ). This is an overreach for any centralized exchange. They already have more information than my bank and now they want the geometrical scan of my face. What???? Please help as I have contacted them and to no avail to be fair its only been a day though.
|
| 04/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
Concerning this article : XXXX XXXX XXXX I am not able to access my Binance.US account and the funds within, as they are requiring me to retroactively agree to giving them and their third party affiliates my facial biometric data and Drivers License. I do not agree that I should be made to agree to something they have already done in order to access funds and tax forms. I have provided a screenshot with the notice I receive upon logging in, and here is a link to a XXXX post about this issue and some candid discussion surrounding it : XXXX XXXX XXXX? XXXX XXXX XXXX XXXX XXXX Binance.US is breaking the law with this.
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I have an issue with Binance.US about 5 months of a charge back which I owe them I paid them back the money and try to withdraw my money from their platform since XX/XX/2021 I have done all the verification needed but there still wont let me get my money all I need is my money I have up to {$4900.00} in there 2 months ago the account was lock while there were trying to fix the withdrawal issue now I cant login to the account again as at this moment I have also done all the verification and provided all the documents required but there dont want to reply my mails Any more I am currently on debt because of Binance.US
|
| 11/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My account was comprised as a result of Binance 's failure to secure my account.
Binance did not appear to be having any difficulty with allowing my account to be hacked, but once I informed them about what had happened it was very difficult to have them secure my account after which I discovered it was impossible to get my funds released, as their are designed to be has humiliating as possible, and Binance 's policy of not accepting the selfie video 's that is forced upon investors after they had deposited funds into the account guarantees that any funds deposited into the Binance account will never be returned.
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have an account with Binance.US and i have been putting my money in as an investment for crypto currency. One day O tried logging in and all of a sudden my password was incorrect. I tried using the forgot password link but its not sending me the forgot password code. I never changed and of my information. I have been submitting requests to their online customer service since XXXX and I have yet to get any sort of response or resolution. They have kept all my money and theres nobody to reach out to in order to get this matter resolved. They are a complete scam stealing money from innocent hardworking Americans!
|
| 03/02/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2021, I wired {$100000.00} to Binance.US from my XXXX account. On XX/XX/2021 I realized the money had not been credited to my Binance.US account, so I initiated a ticket. The ticket is their method of gathering information on complaints and issues. The ticket number is # XXXX.
I have contacted XXXX. They confirmed the money had left my account there.
I contacted the receiving bank ( XXXX XXXX ). They could offer no assistance.
Binance.US only responded once. That was on XX/XX/2021 ... the day of the initial complaint. They asked for the reference number of the transaction, which I provided. Thanks
|
| 04/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2021 XXXX I sent XXXX BNB from my Trust wallet address to my binance.us app address. It said it was successful in my trust wallet but the funds have still not been deposited into my XXXX account. Also on XX/XX/2021 XXXX am I sent XXXX XXXX from same Trust wallet address to the same binance.us app address. I still have not received those find either. I submitted support tickets with XXXX customer support and have only received automated responses saying they received my request and that they are sorry for the delays. Those are the only responses I have received and have not received my funds yet.
|
| 06/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I opened the account of Binance.US to buy cryptocurrency on XXXX and deposited {$5000.00} on same date. When depositing {$5000.00}, there was no issue. However, after depositing the amount, the account status was changed to " pending verification '' which remains almost 4 months. Nothing can go forward under pending status.
I wanted to withdraw the deposited fund but able to transfer because the account is under pending status. I submitted 6 tickets to resolve this issue but answered at all.
I want to transfer the amount to checking account and cancel this account. No customer service available.
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I transferred {$50000.00} from my bank account to BINANCE.US over a month ago to then immediately use those funds to buy crypto currency. My account has been blocked from trading, depositing, and withdrawing for over a month. I was instructed to send a video and verification which I sent over a month ago and still have received no response. I have tried multiple emails and chat messages to get help.
I received one email about a month ago and thereafter absolutely no communication. I've tried many different ways of communicating with the company but I've not been able to get in touch with anyone.
|
| 10/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have an account on binance.us with several thousand dollars of USD and virtual currency in it. In XX/XX/2021 binance.us disabled all functionality on the account. I can still login, but can not withdraw my funds. They have said I must verify my account, which I have tried to do multiple times over the past 8 months. I have sent them information that they have requested, such as photos of my state driver 's license, US Passport and bank statements, and still they have not resolved the issue.
All I want to do is withdraw my funds and close my account. binance.us is a very sketchy company.
|
| 06/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2021 I attempted to withdraw money from my Binance.US account but realized when I purchased my new phone, it did not transfer my XXXX XXXX I still had access to my trading account. I filed a ticket with Binance.US and received an automated response. I immediately responded with all required information to have my XXXX removed so I could reinstall a new one. On XX/XX/2021 I received a response only saying that my ticket had been escalated and sent to the appropriate team. They updated their application for my phone on XX/XX/2021 and I have now lost access to my account completely.
|
| 07/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I'm XXXX, User ID : XXXX a binance.US user for just couple weeks before they locked me out of my account. I didn't realize I was locked out until I check to start trade.i submitted a request on XX/XX/21 by submitting all the requested documents ( a video selfie of me, and photo of me holding my ID and my bank statements etc ). I'd made lots of complaint, and tracking my request was said to be solved but I'm still unable to Access my account. I have over $ XXXX on my account, and it is unethical for a company to hold my money for no reason. Even after providing all documents, they request.
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American |
|
MY NAME IS XXXX XXXX AND I OPENED AN ACCOUNT WITH BINANCE.US ( ACCOUNT # XXXX ) 6 MONTHS AGO AND HAD NO ISSUE WITH TRADING UNTIL APPROXIMATELY XX/XX/2021 I SUDDENLY WAS BLOCKED " PENDING VERIFICATION ''. I HAVE SUBMITTED FOR 2 WEEKS NOW 3-4X DAILY MY GOVERNMENT ISSUED I.D AND BANK STATEMENTS REPEATDEDLY TO NO AVAIL.
MY ENTIRE LIFE, S SAVINGS ARE ON DEPOSIT WITH A CONCENTRATED POSITION IN DOGECOIN AND THE RISK NOW IS THAT ASHOULD THE VALUE DROP TO XXXX I RISK LOSING ALL MY SAVINGS.
I HAVE DEMANDED THEY EITHER TERMINAATE AND REFUND MY ACCOUNT OR " VERIFY '' WHICH THEY BOTH REFUSE TO DO.
|
| 03/08/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have a BinanceUS account that was completed verified and was able to do normal transactions. Today ( XX/XX/2021 ) I have received an email asking for a Video verification that I have sent. I was able to deposit more money into the account, but when I try to withdraw my money it is saying that " withdraw is suspended for XXXX XXXX ''. I have sent email, open tickets and even contact them on twitter with no response and still not able to withdraw my money. Now i have {$690.00} on this exchange that i am not able to send to my account. I really appreciate your assistance with this matter.
|
| 03/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I had a chargeback on XX/XX/2021 of {$100.00}, and was notified my trading was disabled. I deposited {$1500.00} to cover the chargeback on XX/XX/2021. The website said my trading would be restored in 5 days.
It is now XX/XX/2021, and I can not access my money. They will not let me withdraw the funds to my bank account, sell, or buy XXXX. I have around {$1800.00} stuck on their platform that they will not let me withdraw.
I have sent several support tickets, which show up as Solved as soon as I send them. Nobody is looking at the support tickets or responding to them.
Ticket # XXXX
|
| 06/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I have attempted to set up an account with Binance US. I have submitted all the documents requested, very personal information and photos. This has taken place over several attempts, each time the come back and request information I have already submitted. It seems a never ending cycle and I have asked them if their intention is to actually set up accounts or just collect and hold sensitive personal information. I would not have started the process had I known they were so un organized or lacked attention to detail with my personal information. Now it is out there and I feel un secure.
|
| 08/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Today on XX/XX/2022 I deposited btc into my binance.us account. I sold my btc tokens and used the usd to purchase the bnb token. When I attempted to withdraw my bnb tokens to my wallet. I was unable to withdraw. The message that appeared when I tried to initiate a transfer was " You temporarily can not withdraw your recently deposited funds and assets bought with these funds. For ACH deposits Please wait 10 days And for debit card purchases please wait 10 days ''. My deposit was neither an ACH deposit or a debit card deposit.
Binance.us account info : XXXX XXXX XXXX XXXX XXXX XXXX
|
| 04/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Binance.US altered their privacy policy to include the ability to crate biometric profiles based on photos you send the company to verify your identity. Many are considering this an unnecessary and predatory collection and manipulation of data. Binance.US sent customers no forewarning of the policy change, and among enactment forced customers to either accept the policy or they can not log into their account. This means customer 's do not have the choice to deny the invasive privacy policy or else they forfeit their account and their funds remain in limbo and can not be accessed.
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Ever since XXXX XXXX, 2021, when I opened my support ticket, I've been unable to access the money in my Binance.Us wallet.
Even after being " escalated '', customer support didnt even know what my issue was, and provides the same " we'll be in touch through email '' responses.
Dozens of tweets and emails and there's been very little progress in the past 3 MONTHS without access to my funds. ( XXXX XXXX ) This is my last chance at getting help as I don't know who else to contact. If@Binance.US isn't pulling isn't results, they also go by BAM Trading Services Inc .
Thank you.
|
| 03/04/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I would like to complain about Binance.us. My account was hacked yesterday on XX/XX/2021. Password, phone number and XXXX verification were changed. On account with Binance.us I have {$21000.00} USD. For my understanding I lost these money because Binance.us did not do anything to help me with this fraud. Multiple tickets did not helped me to retrieve my account. Nobody from Binance.us have contacted me. They don't have a phone number or chat only a ticket submission which did not help. Please investigate this issue and hopefully I will recover my money and account.
Thank you.
|
| 05/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Attempted to open a binance.us account. After providing them documentation which they said would work, specifically my mortgage information, they asked for more information such as a bank statement. I provided that and heard nothing back for a week. I then submitted a request to close my account as I am concerned about what is happening here. After I submitted that request they sent me back a message saying my account has been setup. I have since then asked in writing 3 times for them to close my account and nothing has happened yet. Customer service is no where to be found.
|
| 06/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
XX/XX/XXXX XXXX
I attempted to sell off my crypto of XXXX though XXXX XXXX though Binance.US as they recommended to use. I had {$23000.00}. I had to download Binance.US app as recommended by trusted wallet. After setup I followed Procedures and Proper Passwords..after that I proceeded to sell off my assets. At that point I got no confirmation. I immediately contacted both Companies, they advise me And sent me links to do over. I have been corresponding with them for weeks. And Nothing they said they have nothing they can do to recover.
XXXX XXXX.
THANK YOU XXXX XXXX XXXX
|
| 07/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have a binanceXXXX account and I have been trying to withdrawal some funds for the past 3-4 months and I get an error " Withdrawal suspended due to risk management ''. I have contacted the support team multiple times and no response. I have researched on my own how to resolve the issue and I found others on a XXXX board that are having the same issues. I have quite a bit of money tied up on their site and I'm unable to use it because of these errors. My account is verified and all other options to try and get a hold of someone I have tried. No response from their team.
|
| 06/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Binance.US is preventing me from withdrawing funds since XXXX of XXXX and claims that withdrawals are " suspended due to risk management ''. I've attempted to contact Binance through email several times to rectify the issue ( since XX/XX/2021 ) and have received nothing more than a generic, automated response. There is no way to contact Binance.US via telephone.
As of today, there is currently {$4100.00} in the account. At one time I attempted to withdraw funds, my portfolio value was approximately {$10000.00}.
I ask for any and all available relief available to me.
|
| 08/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I sent XXXX from XXXX XXXX to Binance US on XXXX at XXXXXXXX XXXX The transfer successfully left XXXX XXXX but has yet to show in the Binance US account that I have. I have sent an email and received a support ticket and have yet to hear from Binance US. I have confirmed with XXXX XXXX that the funds left my account with them and confirmed that I used the correct address with Binance US.
In reading through forums of complaints on similar issues it seems that Binance US is predatory in not assisting with issues of this matter, locking up customers funds indefinitely.
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been using binance. XXXX after being told that us customers needed to make accounts on the US version of binance. A few months ago after trading crypto on binanceXXXX it all of sudden said my account is pending verification. I submitted a ticket and have also send in my documents for verification but it has been 2 months since XXXX and am unable to use my account to trade crypto. My money is stuck in the account and I am unable to withdraw to my bank as well. IThis is outrageous please help with this issue. I have thousands of dollars unable to use and withdraw.
|
| 06/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I made a purchase for XXXX ( XXXX XXXX ) on XX/XX/2022 to be sent to my XXXX XXXX address on Binance.us I made the purchas using a XXXX ATM The transaction appeared as " Failed '' Due to the failed transaction Binance.us has locked my account due to no fault of my own.
I have contacted XXXX ATM and they have told me the XXXX was successfully sent from their end. I will include an email showing customer support has sent me the confirmation hash Below is my binance.us account information Name : XXXX XXXX Email associated with binance.us : XXXX Binance User ID : XXXX
|
| 04/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Last year around the XXXX time frame, Binance sent me an email stating I had one week to verify my account due to not being able to service me anymore since I live in the USA. I was not able to do that due to the verification process not allowing me to select USA as a country.
Now, i can not transfer my money out of Binance to either myself or to BinanceUS ... which is their partner in the USA that handles crypto transactions. Binance and BinanceUS will not respond to my unique issue and my money is stuck and I was never able to get the opportunity to get it out.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I transferred my coins to Binance US and after a few weeks it was frozen. I can not get into it and have tried everything I can and done everything asked of me but still nothing. I think they are running a scam. I got on XXXX and found the XXXX site and sent numerous messages to her. Nothing. There is NO phone number for them and the company that is their sponsor is BAM Trading located in XXXX. XXXX. CA.
I transfered XXXX XXXX coins to Binance US from XXXX XXXX ( online investing ) I'm attaching all correspondence below.
Thank you so much for your time and help.
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I opened an account on a cryptocurrency exchange called Binance.us There was a bank error timing problem that caused a {$3500.00} bank charge back I had 10x that in my account. The next day XX/XX/2021 I immediately sent a wire for that amount which they acknowledged received. they had locked my account because of the charge back and i have sent over 10 support requests to unlock my account all are ignored. I can not trade or withdraw my funds leaving me anxious about losing a lot of money. I owe them no money.it has been weeks and no response from them Thank you
|
| 09/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I am using a wallet called XXXX XXXX ( a Binance owned company ) I had XXXX of USDT in the wallet. One morning I woke up to check the balance, it showed XXXX USDT. Somehow the USDT got hacked, and the XXXX XXXX provided no security mechanism to stop or prevent the transfer. Nor was I alerted to the transfer or asked to approve it The USDT was simply moved without my knowledge or approval. I opened multiple tickets with XXXX XXXX support, and they simply replied with - " your ticket has been closed '' on each occasion proving no resolution or advice whatsoever.
|
| 04/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
My funds have been locked on Binance.US EXCHANGE I have been submitting tickets to them and trying to contact them online on every single platform for the past 3 weeks I can not exchange trade withdraw or deposit I have no control over my funds what so every and the worst part is its frustrating to get a hold of them as if they dont even recognize their customers.
They locked the account for no reason what so ever the problem is not from me its all their problem and now I am losing money and have been losing money for using their service and trusting them.
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XX/XX/2021 I have created a ticketed over a month ago on a ETH transfer from Binance ( their parent company ) to BinancueUS. Upon scanning the QR Code via mobile for the ETH transfer it coded the memo section wrong on 2 separate transactions. This lead to the crytpo transfer to stay in limbo. Upon their support page on BinanceUS it states that for a fee it will be resolved, however its been over a month with zero resolution or contact back from initial support ticket. The two claims are over XXXX in total I need assistance and have not got back from anyone.
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
This is concerning a crypto currency transaction. I sent XXXX BNB from my XXXX XXXX to my Binance.US wallet on XX/XX/2021. I forgot to include the tag/memo ( XXXX ) so the XXXX was never credited to my wallet. I have submitted multiple support tickets with no response. On the Binance.US site it states that if I submit a support ticket that they can fix the missing tag/memo error and credit the XXXX to my digital wallet but they have not done so nor have they replied to any of my requests to do so. The value of missing the XXXX is currently over {$1200.00}.
|
| 04/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have been using binance.us to trade crypto currency for 3 months. I have submitted all documents needed and have had no issues. On Friday my account was suddenly locked and said needed verification. I've contacted multiple times ( through email the only way they have for contact ). And I get a generic email stating they aren't allowing and new tickets due to volume. At this point they have cost me {$15000.00}. I would be OK if I could move the money to another exchange but I can't even do that. I have XXXX stuck and no help from the company at all.
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have an account with Binance.US and had put {$1000.00} into XXXX. A few weeks ago I sold my XXXX and made an attempt to withdraw the money a put it into my banking account I was told it would take 3-7 business days it has been well over that time frame and Ive made every attempt to contact them that they have provided but I have not received any form of notification or any response to my concerns. The transaction history for my withdrawal has also out right disappeared as well I still have my transaction history from when I sold my XXXX though.
|
| 01/14/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have contacted XXXX and the binance ticket XXXX desk.
I ACH transferred US dollars to this account and purchased XXXX tether with the intention to transfer this money to a working platform ( invest there ).
Since XXXX 0f XXXX, Binance is barring this account from transfers without explanation. I have written numerous time and have never received a response to my inquiry " Why are transfers from this account being blocked? '' This company has a complaint history of poor service and there are allegations of theft of their customers ' funds.
|
| 06/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
My XXXX XXXX stopped working and I had to get a new phone. I had XXXX XXXX for BINANCE.US login security feature on my XXXX XXXX. I had to get a new XXXX XXXX. I can't access my original XXXX XXXX any longer and it doesn't transfer over to my new XXXX XXXX. I contacted BINANCE.US about my issue. They requested my original ID used to sign up, a video recording of myself and me holding my documents. I submitted everything they requested and its been almost a month with no response. I emailed them asking the status of my ticket without a response.
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On or about XX/XX/21 I put around {$500.00} into binance.us to buy crypto currency. I can't say the exact amount because they have deleted my history. Since then my money is being taken and I am locked out of the account. I am unable to withdraw my money. It is currently in ADA and I now only have around XXXX left. I am getting error messages saying " trading is disabled '' I have contacted the company multiple times. I have notified the SEC and the consumer finance dept. I have had opportuities to make a profit, however can't withdraw my funds.
|
| 10/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Someone hacked me and theft my identity and used my information and stole {$20000.00} from my bank account by XXXX binance I reported it to my bank on XXXX XX/XX/2021 And made claim after 10days XXXX XXXX XXXX told me you must contact with binance Now I tried to login binance to recover my funds but XXXX binance account is disabled and I lost my money Please assist me to recover my funds.
My support ticket number is XXXX and XXXX There is no XXXX binance customer to respond me and solve my issue.
My name is XXXX XXXX My email is XXXX XXXX
|
| 06/05/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
In XXXX after much assurance from XXXX XXXX, CEO of Binance US, I sent $ XXXX. When it was time to with draw, ( XXXX weeks later ), XXXX requested $ XXXX. I reluctantly sent it and he assured me that the funds would be sent to mXXXX XXXX XXXX account. The funds never did appear in my account. I sent several follow up messages to XXXX who finally responded that I needed to send $ XXXX, I told him I don't have that and can not send it. He still has my money. I have a transcript of all out communications. I can send copies of emails as well.
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I had an issue with a chargeback ( insufficient funds on deposit ) in XXXX and my BINANCE US account was suspended. I have since transferred amount but have not been able to trade or withdraw but surprisingly can still make a deposit. They are holding to my money and not responsive to any queries. The BINANCE US FAQ says once settled account should return to normal within 7 days. I have submitted multiple tickets to no avail. The customer support is non existent. I am requesting your intervention as I am seriously considering legal action.
|
| 02/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I deposited {$7400.00} of XXXX Formatted USDC crypto currency into my Binance.US account address on XX/XX/2023 Binance.Us customer support stated the network was incorrect.
Under their Website page of supported assets and networks, it states XXXX format is accepted for USDC crypto , giving no other description of network in which XXXX can be sent i.e XXXX or otherwise.
Binance.US does have the currency in their possession. In my wallet address on their exchange. The balance amount of {$7400.00} has not been released into my account
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I discovered on XX/XX/23 that my ~ $ 50K in funds on Binance XXXX is locked for no reason and with no warning, as a result I can not access the money that I desperately needed. I reach out to the company many many times over the past month to no avail, ONLY received one templated response!!! And now almost two months in, I still haven't received any resolutions on this issue, and the company still haven't responded to my latest inquiry for resolve this issue. They would only respond with template answers every time I file a complaint.
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been locked out of my Binance.US Account which prevented me from taking out money or trading cryptocurrency from XX/XX/2021 until about XX/XX/XXXX. In which I sent at least between five and 10 emails to the companys customer service department which day replied we have your ticket number please dont email us I reached out to every member on XXXX that works for by biNance.US And finally my account got restored after two days I got shut down again and I can no longer take out money nor take out cryptocurrency from XXXX XXXX.
|
| 08/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have been trying to reach BinanceUS ( cryptocurrency exchange ) for over 4 months because I have XXXX on my account there but it wont let me withdraw or take any action because my account is pending verification. I have attempted to reach out to their support email only to be told it is pending and may take longer than expected because there is high volume. Well, I created my account with them in XX/XX/2021 and have been told the same response back then. I just want my XXXX withdrawn and not to deal with this company any more.
|
| 10/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Binance.US enabled my account. They said they refunded XXXX on XX/XX/21 and it made my account go negative. My bank has no record of this transaction. And I never received any refund. I asked them for proof of the transaction and they only stated that I need to contact my bank which I already have. I sent them copies of my bank statements of 5 months as they requested. They have yet sent me my money or unlocked my account. But they did acknowledge on XX/XX/21 that they did not refund the XXXX So why is my account still enabled?
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have attempted to withdrawal available US dollars/funds of {$170.00} from Binance.US and advised withdrawals disabled. Also, unable to trade stating trading is also disabled. A ticket was submitted on XX/XX/2021 to Binance describing issue and still no response or resolution to this date of XX/XX/2021. At this point I just want to leave the platform and completely cash out available funds as well as all available crypto. This company has held any trading that could result in greater wealth for myself and very unfortunate.
|
| 06/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent a wire transfer from my bank to Binance U.S. on XX/XX/2021 for the amount of {$600.00}. It was never processed, then it 'expired ' and no money was put into my Binance account, AND the money was never returned to my bank.
IT IS LOST Here is the information I have ...
Entered Date XX/XX/2021 XXXX XXXX XXXX XXXX Effective Date XX/XX/2021 Receiving Financial Institution XXXX XXXX XXXX Beneficiary Information XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX United States Beneficiary Reference XXXX
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
At XXXXCT I deposited XXXX BNB coins into my Binance.US account from trust wallet. I entered the address and MEMO but for some reason the memo did not submit. When I hit enter the transaction successfully sent but was never received by my Binance.US account. The Tx Receipt is, however saying the transfer was a success. According to Binance.US this issue can be resolved but I have not heard from any support personnel since submitting my ticket Wednesday morning at XXXX, only auto generated emails from a third party company.
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
There was a charge back to my account due to a bank error. I immediately wired the money to my Binance account. I submitted a support ticket to regain access to my trades and withdrawals. I followed all the procedures asked of me and can not get a response from them. They are holding over XXXX in funds in my Binance account and they will not let me have access to them. There is no phone number so I can not contact them. I have tried all avenues including XXXX, XXXX, XXXX, XXXX and no response. Latest ticket number is XXXX
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Binance.us has continuously ignored my attempts to verify my account so I can withdraw my funds. Thousands of other users are experiencing the same situation. I have over {$80000.00} in current portfolio value but am unable to sell or withdraw my funds because the XXXX verification is not being approved. It has been over 2 months and no action has been taken despite multiple attempts to contact customer service.
The company is fraudulent and holding my and thousands of other users funds hostage.
Action must be taken.
|
| 04/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On Thursday night, I received a notification that some of my cryptocurrency was sold from my Binance US account without my knowledge or consent, and the money from the sale disappeared from the account. There were no unauthorized logins to my account and no record of any transfer of cash out of the account, so my account wasn't hacked or compromised- the money was stolen by Binance US. When I reported it to customer support, they locked me out of my account and started stonewalling on any communication about the issue.
|
| 03/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
commencing on or around XX/XX/XXXX, i fell victim to a multi-layered scam operation orchestrated by XXXX XXXX ( the fraudsters or company ), with the design, development, manufacturing, promoting, marketing, distrubuting, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX which were transferred from my wallet utilizing your services
|
| 06/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance US has locked my funds for months.
They have not answered my many emails.
They say " withdrawals suspended due to risk management ''.
This is money I need to pay bills, they are not letting me withdraw nor transfer out since XX/XX/XXXX.
The latest day I tried to withdraw my money directly to my linked bank account was today and it was denied again.
Please help in an urgent manner. They have been recently banned from XXXX and the XXXX. I fear a lot that my money has been lost forever.
Thank you,
|
| 03/07/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I invested in various Crypto currently coins on Binance.US. Binance.US is alleging there was a " chargeback '' of funds issued by my banking institution XXXX XXXX on XX/XX/21. I have confirmed with XXXX XXXX the funds were delivered to Binance.US on XX/XX/21. I have sent my signed and stamped bank statement to Binance.US as proof the funds were withdrawn and not returned to my account by XXXXXXXX XXXX. Binance.US has not responded to my support ticket and they are not letting me withdraw funds from my account.
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hi, I was currently buying XXXX currencies on the binance XXXX XXXX app and experienced some problems with my banks which binance labeled as chargebacks.
I settled the chargebacks in my account about 4-6 weeks ago by adding the missing money but currently my account is still locked and all trading has been disabled.
Ive been trying to reach out and fix the problem for 3 months since the chargebacks occurred but have received no response.
Need help to resolve this issue with them XXXX soon as possible.
|
| 12/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
tried to withdraw funds but told account put on hold due to suspicious activity. i havent even been on this account in months prior now all of a sudden i cant withdraw?! contacted company and they asked me to send them a copy of my drivers license and a handwritten note confirming the day; told it would take XXXX business days to resolve. i sent the info the same day and havent heard from the company since. its been XXXX business days! my personal information is out there and still can not withdraw funds!
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
in early 2021, I received an email from Binance.com tell me they were no longer supporting UNITED STATES based customers. I had XXXX staked ethereum on Binance, staked ethereum being called XXXX.
I asked the Binance.com customer support team to provide safe and detailed instructions on how to move my XXXX off the platform Binance.com they did not provide anything to help.
I was forced to move my assets to an unsecured platform where my assets were stolen.
I am seeking reimbursement of XXXX ethereum
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I requested to withdraw {$500.00} from my BinanceUS account, they charge {$15.00} for the transfer so the total I should receive was {$480.00}. On XX/XX/2021 I received the confirmation email that the withdrawal was a success that the funds should be in my account in 3-7 days. After the 7 days I dint received the money in my bank account and nothing yet, since that date I been trying to get in contact with them and nothing. I opened a couple of tickets with the support team and no answers.
|
| 07/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Account 'frozen due to risk management ' since XX/XX/XXXX, have tried endlessly to contact them including providing documents upon documents that they requested from me until they just stopped responding via email. They have over {$500000.00} worth of my assets in the form of cryptocurrency on their platform and will not respond to anything. I have plenty of tickets and corresponding emails where they requested me for identification items that i submitted until they completely stopped responding to me.
|
| 06/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
XXXX XXXX XXXX XXXXXXXX I Withdrawal from my XXXX account a XXXX tokens of Gala to my Binance account but they now say that money Lost because the token is old version but there's not any notice in the app, to specify wich kind of version they admitted and wich not, I was talking with costumer support and they send me a XXXX link.
They should have the obligations to inform in app not in XXXX now I lost all funds because they even dont let the costumer to know about that information that in the app.
|
| 02/22/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Binance US locked me out of my account on XX/XX/21 at XXXX ET for an unknown reason. When I tried to login to their website, a pop-up said to contact customer support to unlock my account. I contacted Binance Customer Support immediately. I have now been waiting for over 3 days for my account to be unlocked.
I had close to $ XXXX in cryptocurrency in the account at the time it was locked. That has now gone down to about $ XXXX and I have no way of controlling my losses given my account is locked.
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I deactivated my account due to unauthorized access through a phone porting scam. I was able to deactivate it before any funds were withdrawn. I changed my phone carrier to a more secure company and am now trying to regain access to my account as I have a substantial amount of assets there. The customer service is almost nonexistent. I have received an email back requesting I forward I.D . and KYC documentation. I have complied with their requests and have heard nothing back for nearly a week now.
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I have proof of a successful transfer from my XXXX wallet of XX/XX/XXXX of XXXX at XXXX in the amount of XXXX to XXXX however, XXXXXXXX has not deposited said amount. When talking to XXXX XXXX customer support they confirmed my transaction and said I need to discuss it with XXXXXXXX I have made several attempts to reach out to their customer service. I even created a twitter account to try to reach out to their customer service and I have never received a word about my complaint. Please help me.
|
| 03/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My name is XXXX XXXX and I've tried to fund my Binance US account ( XXXX ) with two separate wires - the first wire of {$200000.00} was sent out on XX/XX/XXXX and is currently being held by Binance US without allocation to my account ; the second wire of {$470000.00} was sent out XX/XX/XXXX and has been either misplaced or misappropriated on their end. I have all wire transaction number and confirmations to prove that the initiating financial institutions successfully completed sending the wires.
|
| 09/20/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Today on Monday XX/XX/2022 I purchased XXXX at a XXXX ATM machine and gave my XXXXXXXX XXXX address connected to my binance.us account.
The transaction appears as a Failed XXXX XXXX in my binance.us account.
I have reached out to XXXX who told me my transaction was completed successfully on their end.
This is the second time Binance.us has not processed my deposit, leaving me unable to access my funds.
Binance.us account information : Name : XXXX XXXX Email : XXXX Binance.us ID : XXXX
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Binance.US has locked me out of my account for absolutely zero reason. They have no customer support number, and they will not get back to me after writing several tickets.
They essentially are holding my money hostage and wont reply. I cant do anything and Im furious I cant get my money out.
After looking on XXXX I can now see this issue is VERY common and happens to a lot of people who still havent had any help from the company. Some people who have {$5000.00} basically stolen from them.
|
| 06/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/22 I exchanged virtual currency for USD in the amount of {XXXX}. My account was frozen due to KYC documents needing to be submitted. I have submitted the required documents but have not yet been verified still. Over a month without any correspondence back with customer service after submitting a support ticket. Having my funds frozen for going on 45 days is completely unreasonable and unacceptable. Binance.us clearly does not have the resources to operate an exchange. I want my money.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I submitted 2 deposits for a total of {$600.00} to Binance US for use on their crypto currency platform. The money was immediately withdraw from my credit union. After several days the money was not deposited to my account on Binance US. I opened a ticket for support and subsequent tickets on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. All requests. Have gone unanswered. Trading on platform with previous funds has also been disable without reason causing a loss in value of account.
|
| 09/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On the second week of XX/XX/2021, I wired $ XXXX to Binance.com, a crypto trading company. I found them prominently advertised on XXXX. Upon setting up the account, I saw that all my funds successfully reached my new Binance account. Binance is a division of XXXX XXXX.
I decided not to trade and withdraw. My account gets locked and I had to reset my password each day until I could no longer do it. Customer service via email was totally useless and I have no access to my funds Help!!
|
| 04/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Trading was disabled on my Binance.US account in XX/XX/2021 due to a {$200.00} chargeback, which has since been successfully reprocessed.
I have submitted multiple tickets to Binance.US Support but all the tickets were auto-closed without any comment or resolution. I have tens of thousands of dollars - USD - in my Binance account that I have been unable to withdraw or use to trade for the past 60+ days.
I need help to retrieve MY money. I have an open ticket # XXXX for this issue.
|
| 05/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance disabled withdrawal on my account, and does not respond to support requests. After months of this, I disabled my account in an attempt to reactivate it and restore functionality so I could retrieve my money. Now my account has been banned, and I have been banned from any support channels.
Binance has {$10000.00} of my money, and provides no means for me to withdraw it.
Looking online, it is clear that they are doing this to a lot of people, it's not an isolated incident.
|
| 05/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
BINANCE.US CLOSED MY ACCOUNT AND STOLE MY XXXX VALUED AT AROUND {$500.00} XXXX XXXX. THEY REPLIED TO MY FIRST CFPB COMPLAINT BY SAYING THEY WOULD RESTORE ACCESS TO MY ACCOUNT SO I COULD GET MY TAX DATA AND WITHDRAWAL MY FUNDS. THEY SAID A REPRESENTATIVE WOULD CONTACT ME ABOUT THAT. THEY NEVER DID. I CONTACTED THEM MULTIPLE TIMES ON THEIR WEBSITE AND THEY HAVE NOT REPLIED TO ANY OF THE 4 MESSAGES I HAVE SENT OVER THE LAST MONTH. THIS COMPANY IS A TOTAL FRAUD AND SHOULD BE SHUT DOWN.
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/22 I tried to log in to my Binance.us account to view funds and make changes. Upon logging in I was met with a screen that asked me to confirm giving Binance consent to my biometric data. The only option on this screen is to consent ( agree ) or return to the home page where I can not access my account. So, in other words, I have to agree to them sharing my biometric data or they will not give me access to my funds.
This is illegal, and Binance US should be prosecuted.
|
| 06/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hello, I have withdrawn XXXX XXXX cryptocurrencies via XXXX XXXX on XX/XX/XXXX XXXX. I entered my wallet address incorrectly when I was going to withdraw to another exchange ( XXXX XXXX ). When I realized it, I contacted my exchange, but they said that they could not stop the transaction, the support line did not deal with the transaction in any way, they just said they were sorry and the transaction could not be withdrawn, they did not accept my loss in any way. Plase help me?
|
| 06/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I requested to transfer {$20.00} into my Binance.US account from XXXX XXXX XXXX XXXX and the transactions failed couple of times and you can see the Fail message in my transaction history. When I checked my account transactions with XXXX XXXX XXXX XXXX it shows that you guys took of {$20.00} five times. A total of {$100.00} but in my account its shows {$50.00}. I called community XXXX XXXX XXXX and they told me to reach out to you guys to get that reversed. See attached
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have waited over a year for Binance.us to clear my transactions after attempting to deposit money. The transaction had failed and they had told me to wait up to 10 days to withdraw my funds. This had occurred XXXX. Support keeps telling me to wait up to ten days, even a year later and copy pastes their message instead of personally fixing the issue. I have been more than patient and been in compliance for long enough with Binance.us and don't know what else to do.
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Using binance.us, I had a chargeback occur of XXXX dollars. Deposited the amount after realizing and they took it immediately. But instead of that being done they locked any withdraws or trading, and I'm now stuck losing money in a position and can't sell or pull money out. This has been over a month now. I have opened multiple support tickets with zero answer and have XXXX them multiple times with no answer. They are with holding my money which should be illegal.
|
| 03/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Early XX/XX/2021 Binance.US locked my account to the point where I was unable to withdraw, deposit or otherwise trade any of the money in my account, a total of {$4000.00}. We are now at the end of the month and after MULTIPLE attempts at contacting the company via their " ticket '' system, I have yet to hear anything from them and my account REMAINS completely frozen. They are in possession of MY MONEY and will not allow me access at all. THIS HAS TO BE ILLEGAL!!
|
| 08/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I sent XXXX coin from my trust wallet to my Binance.US account. I did not include my memo when transferring my XXXX, I sent XXXX XXXX to my binance.US account. I filed a support ticket with binance.us to recover my funds and i was told it would be recovered.I have received 2 emails saying binance is working on it. Its been over a month and no sign of my funds. I know it takes a awhile but I have seen a lot of people waiting on funds for a long time.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I transfered XXXX from binance chain wallet ( binance smart chain network ) to binance.us ( XXXX XXXX ). I tried every other option to send and XXXX was the only way it would let me send. I have confirmed that XXXX was the incorrect way to send, but that binance.us will be able to recover the funds since it was still sent to my address, I am happy to pay any fees associated with recovery.
Date sent - XX/XX/2021, XXXX MST Amount - XXXX XXXX XXXX XXXX - XXXX
|
| 07/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I paid {$100.00} via bank transfer on XX/XX/2021 to purchase Dogecoin crypto on Binance.us. After the value grew, I sold {$100.00} worth and requested to withdraw that same {$100.00} back to my bank on XX/XX/2021 to cover my original investment. Binance said the transaction was processed sucessfully, but neither my bank nor my binance account contain my {$100.00}. I have contacted support numerous times over the last several months with no response.
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I deposited USD into a Binance.US account & purchased various crypto currencies. Now Binance will not allow me to sell any currencies or transfer any money out of the account in USD or any other currency. It will not give me access to my funds in any way nor respond to any of my inquiries about the problem. It appears they're doing the same to countless other customers. The attached files show the messages I get for every currency in my account.
|
| 04/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I logged into my Binance.us account and they have new terms and conditions as of XX/XX/2022 saying I need to agree to the sharing of my biometric data to access my account. I was never given notice that there would be new terms. I cant access my money to withdraw it and delete my account without first agreeing. I dont understand how its legal that they can hold customers money hostage. I dont agree to the terms and I want to withdraw my money.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I requested my newly changed legal name to be updated with the company " Binance.US '' in XX/XX/2021 in order to be able to file my taxes but I am not getting any support from the company at all. They didn't even need additional information from me other than to confirm whether I wanted to update my name or not. I still haven't heard back from them and it's already XXXX. I still can't file my taxes because of their inability to update my name.
|
| 11/23/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Lost transfer XXXXXXXX XXXX between Binance.us and XXXX XXXX, as I was bit panicked after reading the news of closure of binance.us operation in USA. This was my first transfer experience.
Lost transfer XXXX XXXX To XXXX using XXXXXXXX XXXX which is unsupported on XXXX that later I found, it's genuine mistake.
Here is the transaction details...
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 06/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
XXXX XXXX, I hope that you and yours are all doing well. I sent Binance approximately $ XXXX of XXXX and XXXX for the purchase of XXXX coins through the binance.com portal. I only see {$1800.00} in XXXX, XXXX, and ETH coins in my Binance wallet. The amount should be many times that amount. Their customer service support is not adequately responding.
Would you kindly call me at XXXX. Thank you.
Warm Regards, XXXX XXXX XXXX XXXX
|
| 03/21/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 my fiat balances on Binance.US was around {$4000.00}. A few hours later I checked back on Binance.US and my balance was {$2500.00}. So where did my {$1500.00} in XXXX went? My account trading is also disable and I can not buy, sell, withdrawal, and deposit. I tried to reach out to Binance.US on every single social media page. I message and also email. But so far no reply. My case/ticket number with Binance is # XXXX
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
I deposited XXXX XXXX ( XXXX XXXX ) from XXXX XXXX to Binance.US. Unfortunately the memo ID was not included when I submitted the withdrawal from XXXX XXXX XXXX replied to my support ticket and said there is nothing they can do because the withdrawal was already approved. I submitted a support ticket with Binance.US on XX/XX/XXXX and they still have not resolved my issue, and today is XX/XX/XXXX. It's been over three months.
|
| 06/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I used XXXX XXXX to transfer approx XXXX XXXX coin to Binance Us. Approx value at the time of Transaction XX/XX/2021 $ XXXX. The funds never showed up on BinanceUS wallet I was able to confirm the transaction was successful from the sender. I have email the customer service in excess of 20 times opening up tickets the return to my email immediately saying resolved, but no action has been taken. Need help please to resolve.
|
| 05/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have a decently large amount of cryptocurrency that Binance.US will not let me sell, withdraw, or trade. They claim its because a returned ACH but I have covered that owed balance plus more. They ignored everything I said about paying that balance in their response email and brushed me to the side. I haven't been able to access MY money on binance because of this since XX/XX/XXXX. My support ticket for their site is XXXX
|
| 05/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I sent them an email on XX/XX/2021 requesting they unlock my account. I am not able to sell or trade. It appears after I made an official complaint about the the first time, Binance.us has retaliated by disabling my account. But they dont have a problem when I withdraw money from my bank to use on their platform. Binance.us This is theft. They have my crypto currency locked.
This is not how a company should be operating.
|
| 05/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Good morning my name is XXXX XXXX Ive made a complaint already so this is junction to that complaint. Complaint id XXXX. Please read that complaint to be informed. Now XXXX XXXX is asking me to contact Bam trading services inc, for a notarized statment from the paye that the wire transfer is valid and that it will not be requested back by hold harmless letter! Ive been going over this for the past 4-5 months please help
|
| 08/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Please see my prior complaint XXXX-XXXX. The company stated that they located the {$500.00} that their payment provider mistakenly debited from my account, that they have have submitted it to their clearance department and that they will process it ASAP and that I will see my funds shortly. That was over a month agoI still dont have my funds and the company has been unresponsive. This issue originated over 4 months ago.
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Ive been locked out of my account since XX/XX/XXXX and it is now XX/XX/XXXX. I opened a support request with Binance US to reinstate my account and provided answers to their initial questions. I have not heard back since XX/XX/XXXX despite following up numerous times. I can not get into my account nor can I get a response from their support team. I need to access my account data in order to file my tax return on time.
|
| 05/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent a wire transfer for {$6000.00} from XXXX to Binance.us on XX/XX/21. Their website states that it takes XXXX days XXXX for a wire transfer to clear. The funds were immediately taken from my XXXX account on XX/XX/21 and still haven't been made available on XXXX XXXX XX/XX/21 XXXX.
I've tried to contact XXXX on a daily basis, only to be sent automated messages by their nonexistent customer service department.
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I signed up for an account in XXXX, but haven't been able to " verify '' all of my information, although I have emails saying that I am verified. I have {$100.00} stuck in their system, and I have made NUMEROUS complaint tickets, XXXX at them, sent messages on XXXX and XXXX ... with no reply. This is going on four months with no reply from them on how to get my account operational so that I can withdraw my funds.
|
| 10/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
In XXXX of 2021 my account trading was disabled in Binance.US. They said I had to pay back a charge. I did pay it back. Many tickets and emails have been exchanged and promises to reactivate my account so I can withdraw my finances from my Binance.US account. Still account has not been activated and my finances are still inside my account. Binance.US. Has not activated my account so I can withdraw my finances.
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My ticket was opened in XXXX. Ticket number XXXX. At the time around XXXX had been sent from Binance to Binance.US using what was ostensibly a faulty pipeline because Binance.US doesnt accept XXXX. I opened a ticket I was told that an extraction would be performed and would cost around 500 . 6 months later no extraction has been performed and I still do not have my crypto which is now valued over XXXX dollars.
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I opened an account with Binance US under my name and wired funds as instructed by Binance US web site on XX/XX/2021 in the amount of {$12000.00} the wire was from my XXXX XXXX account transaction ID XXXX XXXX gave me confirmation the wired went through, to date no money has been deposited in my account and After 5 different e-mails as instructed for help from Binanace US I have received no help or direction.
|
| 05/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I bought {$80.00} USD worth of cryptocurrency through Binance.us and made about {$250.00}. However Binance has locked my account due to " risk management '' and have not responded to my countless emails or direct messages through twitter.. which are the only two forms of communication that they offer. It has been over 2 months and still no answer and still my account is frozen. They are thieves.
|
| 04/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2021 Binance.US locked my trading account due to a chargeback and asked me to send a picture of myself, video, pdf bank statements and send money in to cover the amount of the chargeback ( {$5000.00} ) all was done same day. Its been over a month and my account is still locked and $ XXXX plus is being held my support ticket number is # XXXX please help get my funds unlocked. XXXX XXXX
|
| 04/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
BinanceUS has updated their privacy policy to require users submit " biometric '' data to the company. Rather than agree to this policy, I would like to close my account and withdraw/transfer my funds. BinanceUS has no mechanism for this, and won't let me access my account/funds without accepting their updated policy.
BinanceUS has not responded to my email/message to them regarding this.
|
| 04/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Binance.US 5000.00 Account frozen No customer service or contacts Around XX/XX/XXXX deposited Around XX/XX/XXXX account frozen refuse to reply After sending all documents, photos and documents requested/ still locked Went online can see now problem issue is all over social media Have ticket number from an auto zen desk response via their website but its useless just auto response loop
|
| 03/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I originally bought crypto currency on binance.com. When it was no longer allowed in the US, they made me transfer my funds to Binance.US. I did that on XX/XX/XXXX. Today is XX/XX/XXXX. They have not allowed me to withdraw my money. And have only responded to me once with no help whatsoever. This is a common occurrence with others as well. I need my money immediately. Ref # XXXX
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I had a transfer through simple swap get cancelled and refunded to my Binance US account with XXXX Doge, the money never showed back up into my account and I have been emailing them for weeks and no reply just auto responders. Meanwhile the coins were worth $ 11000plus and I want to sell them and can do nothing. I keep seeing in the complaints that they dont respond for months.
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
3 weeks now to get binance.us customer support to look at my ticket # XXXX went ignored. no response whatsoever. I have {$7500.00} that is being held hostage from this co. I already filed complaints with the XXXX, attorney General, and now, consumer finance. I might have to lawyer real soon if nothing happens. I have never in my life had to wait this long for customer support.
|
| 01/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I transferred funds in the form of XXXX from my XXXX XXXX account to my Binance.US account.
The transaction status says complete and funds have been removed from my XXXX XXXX but have not been deposited into my Binance.US account.
I have made several attempts to contact Binance.US but receive the same automated message.
They have not/ will not get back to me.
|
| 09/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have been using Binance.US to trade cryptocurrency. For about 6 months or more, now that trying to withdraw USD, the app all of a sudden can't connect to my bank in any way. I have emailed them 5 times about it over this year, and have gotten no response at all.
I want the money I am owed. They're just keeping it and not responding to the tickets that are being sent in.
|
| 04/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
My account has been disabled on binance.us with zero messages for why this happened. I realized there may have been a chargeback issue with a bank deposit, but since then I have resolved the chargeback and have a positive balance of us dollars in my account. I have opened up a few tickets with the customer service and no response or my cases were closed without resolution.
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2021 at XXXXXXXX XXXX I took a withdrawal out of my Binance USA account for XXXX USD ... .it told me it would be in my account in 3-7 business days ... well it's day 10 and the funds still aren't in my account ... .I 've sent a email but still no response from their team ... .I checked to make sure my bank info was correct and it is ... .so what is the hold up
|
| 05/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello my name is XXXX i`m from XXXX XXXX I think i was scammed on a XXXX crypto platform. I have meet a person from XXXX XXXX whos told me to invest in this new " meta '' crypto. She told me to buy XXXX on binance app and transfer it to another app who sells " meta ''. After buying i realised that i cant sell this new crypto and by this way i cant get my money back.
|
| 10/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
12 months ago I have immobilized the money in Binance XXXX, They say because of risk, several times they asked me to update information, id, claim letter, but the block to withdraw the money is never solved, the valuation in the account was XXXX XXXX today it is the portfolio is valued at XXXX. -I think I'm destined to lose all my money with the drop in the market.
|
| 04/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I transferred {$8000.00} to Binance US in XXXX and XXXX. I got a new phone number and can no longer complete phone verification of my Binance US account and no longer have access to my account. I have put in several support tickets with Binance and they do not respond to their requests for help. They need to send me my money or call me to assist me with my account.
|
| 03/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Bam Trading Services Inc. ( DBA Binance.us ) held my wire deposit since XX/XX/21 without any proper explanation. There customer service is only available through email tickets. Their last response to me was XX/XX/21 asking for more information which I supplied immediately. A domestic wire is suppose to be same day, it's now 20 days.
Their ticket number is XXXX
|
| 09/17/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance.us Is refusing to delete 2 crypto currency accounts created using my social security number. I have attempted to resolve this issue for 2 years to no avail.
I have made daily communications with Binance.us account representatives and have records of them refusing to delete the accounts as well as refusing to consolidate them and allow me access.
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX binance. Us added in a form that forces you to agree to the bam trading services. These services will take your XXXX data and it will be sold for a profit. You are not allowed to access your trading account or money unless you agree to this. No heads up or warning was given. It was just forced upon all us users. This is absolutely illegal
|
| 12/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2021 I purchased crypto currency with USD in a total amount of {$220.00}. I still have not received the crytpo currency since that exchange was initiated. I promptly contacted support about the issue, but I still do not have a resolution and have also not heard back from them for months now. XX/XX/XXXX was the last time I have heard from them.
|
| 12/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
On or around XX/XX/2022, Binance US restricted my account. No reason was given for the restriction. Case # XXXX ; ID XXXX. I want to withdraw my remaining portfolio balance of XXXX XXXX but can't due to the restriction. Binance will not provide a date when their review will be completed. Binance has been reviewing this issue for over XXXX weeks now.
|
| 11/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
I have been trying to get my money back from binance.us/en/home for over a week. They took deposits from my checking account but after I have followed their instructions they refuse to link my XXXX account so I can withdraw my us dollars from binance.us account back into my checking account through their ach. THEY ARE STEALING MY MONEY. PLEASE HELP.
|
| 03/17/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I sent {$21000.00} from my XXXX checking account to XXXX XXXX to be credited to my Binance.US account. The money was never credited to the Binance.US account or returned to my XXXX account. Binance customer service acknowledged on XX/XX/2021 receiving the funds but has yet to resolve the issue. Binance customer service is unresponsive.
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XX/XX/2021, sent a wire for {$30000.00} USD XX/XX/XXXX - Contacted support, said they'd look into it XX/XX/XXXX - Contacted support, said they'd look into it XX/XX/XXXX - Contacted support, said they'd look into it XX/XX/XXXX - Contacted support, said they'd look into it Getting no response about my wire, feels like a scam. I demand my funds back.
|
| 04/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance.us is forcing users to consent to to their updated terms of use to extract funds from their account. After being caught illegally selling personal biometric data to 3rd party companies, they are trying to force us to waive our rights by holding our funds hostage. This is EXTREMELY illegal and requires immediate action against this them.
|
| 02/24/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have submitted support tickets since XX/XX/2020 several times with no response.
I can not withdraw my funds to my bank or another wallet due to email confirmation to such acts issue ( lost only the email access ) They have always helped me out in the past though this time it seems as if they stopped trying to help me with email changes.
|
| 08/27/2022 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed by Fraudulent companies : XXXX and XXXX.
They assured me that i would make a profit if I made investments through BINANCE.
I sent them around XXXX XXXX and never made a single XXXX. I would like to point out that Binance failed me and failed to determine and realize that these transactions were made under false pretenses.
|
| 05/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Binance.US was working fine until XX/XX/2020, disabled my trading, deposit and transfers, then sends me an email that i need to deposit XXXX $ in 7 days or they will lock my account. They locked my account and now I cant do anything with all the money in there.
Recently they said I can send a XXXX $ fee and they will unlock my account.
|
| 10/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance US disabled my account on XX/XX/2022. I can't log in neither can I trade. I have {$6900.00} locked in my account that is rightfully mine. I also lost my money on XXXX XXXX to a scammer. I'm doing my best to protect my {$6900.00} in my Binance US account. They are not working with me to resolve this case and it's been a month.
|
| 02/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Company is receiver of scammed funds, and refuses to process complaint with evidence provided.
XX/XX/2022 {$10000.00} USD converted into .XXXX XXXX Attempted to contact company and provide proof of transactions through XXXX audit but company would not acknowledge information provided.
See attached complaint document in pdf format
|
| 07/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My account appeared to have multiple IP addresses. Binance US. Froze my account. I have been trying to prove that I am the owner of that account. I proved with video, ID, and selfies. I have been able to buy and deposit dollars. I have not been able to transfer anything out of my account. I am not able to log on and see my account.
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
XX/XX/XXXX I deposited {$3000.00} on XX/XX/19, i purchased {$1000.00} ETH and {$300.00} XXXX, XXXX XXXX is incorrect {$450.00} it should be {$1700.00} + my previous balance. i opened several ticket XXXX XXXX XXXX XXXX to resolve this issue, until now, it's not resolve and there's no response and no phone number to call binance.us
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My phone was stolen with my XXXX authenticator on it. So I am locked out of my binance.us account. I contacted them multiple times. Every other crypto exchange has remedied this problem weeks ago. I have been waiting almost a month and don't have access to my account. There is no customer service support at all. Please help
|
| 03/22/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I discovered on XX/XX/23 that my ~ $ XXXX in funds on Binance US is locked for no reason and with no warning, as a result I can not access the money that I desperately needed. I reach out to the company many many times over the past month to no avail- didn't even get a response from them whatsoever, and it's been A MONTH!!!
|
| 06/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/2021 A refund was Initiated to Binance.US for the total of {$3400.00} I reached out several times to the customer service team. As of XX/XX/XXXX i was informed in an open chat by a Customer Service Agent that my ticket was never tended too. This is not good. I am in a Financial hardship and really need my funds fast.
|
| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2022, I fell victim to a multilayered scam operation orchestrated someone who called themself XXXX ( the Scammer ), all of which aim at contributing to the goal of robbing and defrauding innocent people in the equivalent of XXXX AUD which was transferred from my wallet utilizing your services.
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
had XXXX XXXX sent from my XXXX XXXX XXXX ( XXXX ) to the binance.us bnb wallet listed on my account XXXX it says it was successful but the XXXX never showed up in either account after.
The transaction id is XXXX Binance has stalled and gave me the run around since XX/XX/XXXX with absolutely nothing actually being done
|
| 04/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My BINANCE.US account has been locked disabled for more than a month and that is a long time with no explanation or response from a real person. No chat available and no phone listed. Just automated bots. I am still able to deposit funds for trading but I can not trade. I can not withdraw funds I can not sell positions.
|
| 08/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On the XXXX i did wire transfer to my Binance.US account, i got notification of the successful deposit the next day, for me to login they disabled my account with the money there Its 3 weeks plus Ive contacted the customer support but they all dead no one is even replying my ticket on what to do very frustrating
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The company Binance US is a Crypto Currency Exchange company where you can buy Crypto Currency. They are holding XXXXXX/XX/XXXX coins and XXXX XXXX coins since XX/XX/2021. I have put in multiple tickets with no fix since that date above. I have paid all fees and also did account verification with no fix in site.
|
| 05/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been depositing and trading crypto at XXXX and several months now, Today I find I can not trade nor can I withdraw any of my money from them, not sure what can be done? their customer service is a joke and all they do is repeat canned info back at you instead of really giving you answers to your problems
|
| 04/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Older American |
|
I bought XXXX XXXX XXXX year ago .I transfer money through my bank'account in XXXX XXXX ( XXXX XXXX .I tried to withdraw my funds four months ago to my subject account in XXXX however I get the same message Quote Payment method unavailable in your region .We are working making it a possibility soon.
Unquote
|
| 11/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
US.BINANCE has locked my funds for more than 30 days without any response via Email or Ticket Ive submitted at all. Ive used their services for XXXX years now and this is the first time this has happened. I have {$10000.00} stuck in Us.Binance and they will not help me what so ever! My ticket number is XXXX
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Opened account. Bank declined deposit. Account was frozen. Account was rectified, and steps followed to complete account unlock. Account wasnt unlocked, no email responses. No feedback on social media. Accounts been in good standing for over 3 months and had funds over {$2000.00} locked for entire time.
|
| 07/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Us.Binance.com will not let me deposit my USD from their application into my bank account. I submitted a support ticket in XXXX of this year and my account is fully verified. The USD in my account can not be withdrawn due to risk management and they have not responded to my support ticket in 2 months.
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX I submitted all relevant identification and forms to be verified in Binance.US. The verification has been pending for the better part of two weeks. I dont understand how it takes so long to verify if a document shows my correct address. They will not allow you to submit a help ticket.
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I regarding BinanceXXXX crypto exchange ticket number XXXX.
I have send $ XXXX worth of XXXX virtual currency from XXXX to Binance. It's been a week it did not deposit. I have multiple tickets but their customer support team is not responding. Heared it's happening for multiple clients.
|
| 04/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have settled my owed balance to BAM Trading Services Inc. for {$1000.00} in my binance.us account. I am unable to withdraw funds ( usd ) or withdraw my crypto due to my account being suspendeddue to risk management. I am in urgent need of my funds to cover an upcoming medical expense.
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance.US will not verify my account. I am unable to withdraw any money from my account until my account is verified. I have submitted all the required documents and have heard nothing. I followed up by opening a ticket on their online support system and got an automated email.
|
| 05/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Binance.us has had my account locked and all my trading is disable. I can not withdraw my money or continue to trade I have sent a countless amount of tickets and the problem still has not been fixed. No real resolution just tickets stating they received my tickets. I need help
|
| 05/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have $ XXXX on deposit with binance.us. they refuse to verify my account, trapping my money on their platform. I am a US citizien. my username is associated with the XXXX or XXXX submited my id, bank statements and everything and they refuse to allow me to access my funds.
|
| 04/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I sent my XXXX currency from XXXX to Binance us but it was the wrong token I sent XXXX token to Binance us and I wrote them about it they said the would charge me a fee for returning it back to XXXX XXXX but its been XXXX days now and they ignoring me ticket number # XXXX.
|
| 09/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I sent XXXX hbar to binance.us and forgot the memo, 3 weeks ago I emailed their support to get my funds recovered and have had no response at all even after harassing them sending multiple emails, I am very frustrated and would love a response from the company, thank you!
|
| 12/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
For my Binane.US account, the account has been locked and there is no ability to transfer either fiat or virtual currency out of the account. I have made numerous attempts to resolve issue with company over the past XXXX weeks. No company response or action to resolve.
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I can't deactivate my account on your site and you won't respond to tickets. Deactivate my account immediately and erase all of my personal data that you keep on your site and provide a confirmation once all my personal data on Binance XXXX is erased per XXXX
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My Binance.US account has been locked since XX/XX/2021 I have settled all amounts owed to Binance.US and they still have not unlocked my account it has been suspended due to risk management I would like my account to be unlocked so I may withdraw my funds
|
| 04/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I did what the company has asked me to do to unlock my account, now they are completely silence again, no response, no update and my account is still locked. As a reminder, this is their fault to begin with to lock my account WITH NO REASON whatsoever.
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX XXXX from my XXXX XXXX wallet to Binance at the instructions of the scammers.
|
| 12/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
Using XXXX XXXX to buy XXXX, I bought XXXX to help someone who had a wallet get the XXXX to help them with a financial issue that stopped them from coming back to the states.
The total amount was {$110000.00} in XXXX using the XXXX atm.
|
| 11/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I voluntarily disabled my account, and now BinanceUS won't reEnable it.
I have done all they have requested.
It has been over XXXX months and over XXXX emails.
They say my account is being reviewed in the back office.
XXXX request ( XXXX )
|
| 11/25/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance.us restricted USD withdrawal and charges hefty conversion rates/fees on deposit of USD to convert to USDT. One can not buy assets using USD, there is no USD paired assets on Binance.us thus it is forceful to convert USD to USDT.
|
| 08/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I created an account on Binance.com and am now unable to access it because I am from the U.S. I can not access my account which still holds funds that belong to me. Binance will not address my problem and will not return my money to me.
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I am unable to withdraw cryptocurrency from my account. I am getting an error risk management. I already deposited money to my account to bring it to a positive balance. There should be no issue. I am unable to get a answer from anyone.
|
| 11/27/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Commencing on or around XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Binance account to fraudulent investment firm ( XXXX ).
|
| 04/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
BinanceUS has blocked users out of their accounts pending agreement with updated terms of use that include a face scan to be shared with the companies affiliates.
Users were not made aware prior nor given a chance to withdraw funds.
|
| 01/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Missing XXXX Binance.US says they returned XXXX back to my account on XXXX they did not. I want proof of the transaction. I have provided them with my bank statements to show that they never deposited the return deposit to my account.
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I am using the XXXX app binance and my trading has been disabled for over 3 months after doing everything it says to resolve the issue and have submitted multiple tickets to be fixed and have received 0 response from the company.
|
| 11/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I openend an account with Binance US to purchase XXXX ( XXXX ) When I try to withdraw my funds, they keep saying the funds are not available and are on hold for 10 days. This keeps happening. They are holding my money hostage.
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Asked for assistance over a month ago ( XX/XX/21 ) with issues with my account. I've been locked out due to having no 2FA codes for my account. It asked for 2FA codes even though I had not set a 2 step factor authenticator.
|
| 11/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance.us refuses for so far over 2 years to let me withdraw MY money in USD or XXXX. Keeps saying account restricted. They do not answer requests for help. Beware. This exchange wont let you withdraw when you want out!
|
| 07/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I disabled my Binance US account, and I submitted a ticket to reactivate it. Their customer service is very unhelpful. No one contacted me in almost 3 weeks, I sent follow up emails to customer service still no response.
|
| 05/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Binance asked for a memo on my transaction. I input the memo incorrectly. I have tried reaching out to recover my funds. But it has been two months now and they have yet to look into my claim. Binance is a FRAUD
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Hi My Name is XXXX l tried open a account with binance. All paper work its been ready. They put on pending list more than 2 or 3 months please can you guys guy help thank you My Binance account # XXXX XXXX XXXX
|
| 06/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
Servicemember |
|
Won't let me access my account has been almost two months. Binance US exchange is a fraud and looking to steal my funds. Only got one response and that was a month ago saying they moved it up to escalations.
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have lost my XXXX XXXX to log into Binance.US. I have submitted ticket # XXXX but am not getting any response. They are holding my money hostage. I have submitted all the verification possible but nothing.
|
| 04/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Attempted to deposit XXXX $ into the Binance.us exchange on XX/XX/XXXX, deposit failed from the Binance.us side, however XXXX was taken out of my bank account and now that XXXX is missing since.
|
| 06/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance.US wouldnt allow me to take out my money and its been over a month which caused me to lose a few XXXX dollars!
Ive tried contacting them multiple times and Ive never received a reply!
|
| 03/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
binance us owes me XXXX dollars and wont give it to me they said they would pay me by the XXXX and to call if i hsvent got it so i called and they refuse to help can you please help me
|
| 04/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I tried to withdraw XXXX euros from binance to a XXXX XXXX XXXX XXXX a month ago, but the bank rejected the transfer. I was hoping to see XXXX in my wallet but I havent received yet.
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Hi I've opened a ticket with binance.us to reset my account in order to be able to transfer and trade funds but it's been over 20 days with no response.
ticket number is # XXXX
|
| 12/11/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
I had been scammed into believing into making money.
I unfortunately got scammed, and lost considerable amount of money.
I honestly would just like a credit of what I lost
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I got locked out of my Binance.us account on XX/XX/XXXX. I send all the documents they requested and it has been over a month now and I haven't gotten a response.
|
| 03/03/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Binance closed my account. They have not sent me my IRS XXXX forms as required by law before XX/XX/XXXX. I emailed the company and they did not respond.
|
| 06/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I am not getting access to my funds from binance, and they are not responding to any of my tickets or escalation request.
Ticket # XXXX https : XXXX
|
| 12/13/2023 |
No |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
|
|
A person named XXXX XXXX stole my XXXX XXXX XXXX cell phone and spent all my money from my bank accounts in the entities : XXXX XXXX XXXX, binance.
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
CFPB complaint # XXXX was filed. BAM responded after the deadline saying that I was correct, and they would release the funds, and yet they did not.
|
| 06/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I sold my shares of a crypto currency for USD to transfer the dollar to my checking account and they froze the availability to withdraw
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Binance Locked my account even though I deposited the necessary money to cover my negative balance. Im unable to purchase or withdraw.
|
| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
Servicemember |
|
I have already tried to speak with the company to which it turns out to be a fraud group XXXX XXXX.
I have attached details
|
| 04/06/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was scammed by XXXX and XXXX, on XX/XX/202.
Money was transferred from my XXXX wallet in the total amount of XXXX XXXX.
|
| 01/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Binance.US does not return emails and has failed to make good on the return of my assets. See attached prior complaint.
|
| 05/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I tried to withdraw my money from Binance.us and its just been pending. This is my money and I get no answers from them
|
| 04/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I am locked out of my binance.us acct and sent all the asked for documentation and havent heard back in over a week.
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XX/XX/221 Binance.US has my money, I bought cryptos on their platform. Balance at the moment is {$7000.00}
|
| 06/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
My account has been restricted from withdrawing my funds. They dont t reply or lift the restriction.
|
| 03/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Funds were stolen from my XXXX and XXXX wallets and transferred to a Binance Wallet using XXXX XXXX
|
| 03/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I became a victim of scammed transaction, described the whole details on the attached letter
|
| 12/13/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My cell phone was stolen and XXXX USD was transferred to an account named XXXX
|
| 01/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Order being executed without meeting the correct trigger conditions
|
| 02/05/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/03/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/31/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
|
| 12/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 12/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
|
| 12/13/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 08/16/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American, Servicemember |
|
|
| 07/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 02/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 02/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/10/2022 |
No |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Referral |
|
|
|
| 11/05/2022 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 10/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 10/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Phone |
Older American |
|
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
|
| 09/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 09/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 08/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 08/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 08/11/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 08/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 07/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 07/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 07/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 07/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/07/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 05/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 05/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 05/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 04/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 04/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
|
| 04/06/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/05/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Postal mail |
|
|
|
| 04/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 03/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 03/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 02/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
|
| 01/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 01/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
|
| 01/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
|
| 12/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Referral |
|
|
|
| 12/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 12/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 10/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
Servicemember |
|
|
| 09/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 09/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 09/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 08/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 08/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 08/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 07/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
|
| 07/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 07/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 06/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 06/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Referral |
|
|
|
| 06/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Phone |
|
|
|
| 06/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
|
| 06/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 06/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 06/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 06/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 05/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 05/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/14/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 05/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 05/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 05/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 04/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 04/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/12/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 04/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 04/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/30/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 03/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 03/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/27/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 03/19/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/17/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 03/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/03/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/01/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/26/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/14/2021 |
No |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
|
| 01/09/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
|
| 11/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|