| 10/16/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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Upon receipt of the appraisal done by XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX Nevada for the home we were purchasing we noticed several mistakes by the appraiser on the condition of the home as well as other errors such as adding things the home did not have and omitting things it did which were obvious in the photos in his report. Appraiser also used comps that were not inline with our home when there were several that did and their sale dates were not that far away. He even used on in a different town on the other side of the mountain where home and land values are much higher.
We immediately contacted both our realtor who was shocked at the appraised value as she has closed on several home here in the last month or two. We also immediately contacted XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX NV XXXX. ( Corporate : XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX ), with the following email XXXX XXXX XXXX To XXXX XXXX CC XXXX XXXX XXXX XX/XX/XXXX at XXXX XXXX Sorry to email again but I do not know what happened to the body of the email as it only sent the pictures. I am doing it from desk top now instead of phone.
This is to inform you that we dispute the recent Appraisal done on the XXXX XXXX XXXX property as there were many things over looked and not noted or mentioned in the report.
To start and these 2 items have no bearing on value but are mistakes nonetheless.
On page 1 appraiser has Owner Occupied check when he was told that we are the tenants. Also on page one he references Ownerwould pay {$390.00} towards Home Protection Plan when it is {$590.00} in the contracts.
Ok on to the mistakes that effect the value of the home : Page 2 of appraisal Exterior condition Skirting : is marked NONE when there is skirting as his photos and ours indicate. He also had to remove door that is attached to skirting to get the photo of under the house.
Roof Surface : is marked good with no notation of patch 's both front and back.
Window Type : marked good. No mention of sand and silt in between window panes or cracks and missing pieces of vinyl frames as indicated in pictures supplied by us andour realtor.
Screens : marked good with no mention that 1 screen is missing and several are just the screening material stapled to the decorative wood window trim. Pictures provided Doors : marked good. Not mention of 1 inch gap under front door which allows the elements into the home and has caused damage to floor and door frame as well as door. No mention as to patio door not closing properly as was discussed with him. again pictures provided.
Patio/Deck and Porch : He has indicated them as covered. Neither is covered as indicated in the photos.
Interior Conditions Floors : Marked good. No mention of damaged floor at front door or gaps in hard wood floor due to bad installation.
Wall : Marked NEW. They are original and 20 years old.
Bath Floor : marked good, no mention of rips, or small pieces missing from master bath or lifting out from under baseboard.
Appliances : He was told 2 times that ALL appliances belonged to us the tenants and were not the owners!
Septic : As indicated by the photo attached the pipe has an issue that has been ongoing from since the previous owner. the pipe from the house to the pipe for the tank is exposed and comes undone. Picture attached.
As to the Comps that were used ; we would like to know why REO were not used as they are a big part of listings and sales here in XXXX XXXX.
Comp # 1 : Why is there no mention as to the extras of this property such as arena, paddocks, stalls, tack room, bunk house etc. Or the overall better condition of the home. This house brought a higher sale price due to the fact that it was anequine property but no mention of that in the comps.
Comp # 2 : New exterior paint and interior flooring to name a few.
Comp # 3 : This house is not even located in XXXX XXXX but in XXXX XXXX that is on the other side of the mountain 20 min away and which is a different market, homes and land there valuefor more then XXXX XXXX. There are no photos of the inside. This home also sits on a slab.
One House that could have been used and which is less then a football field away is XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX -- XXXX This home was fully rehabbed and sold for XXXX on XX/XX/2018.
To say that we feel that we paid for an appraisal that was full of errors is an understatement. It is almost like he appraised someone else 's home or did a drive by.
If we were to accept this appraisal it would falsely inflate and give wrong home value to future sales here in XXXX XXXX for surely 1 day this home will be used for a comp on anothersale. We are asking to either have this appraisalcorrected to show true condition and value as well as the comps used to show the extra amenities and conditionand or new comps that more closely align with our home so as not to give false inflated home values which would be unethical and bad business.
I will send photos separate as they are on my phone.
Our realtor emailed XXXX at Axia also with photos of our home to show the issues Mr. XXXX lied about in his report as well as better comps. She also talked with the office manager at XXXX XXXX XXXX XXXX and was told " we owe you nothing. '' Axias response was " we are not going back to the appraiser '' " that we would never get a new appraisal or a reduction of value. '' This came from the underwriting manager at Axia.
That was all we were asking for, a corrected appraisal and a reduction of value based on accurate comps in the area as what was being used would falsely inflate future home sales in the area as our home would be used as a comp one day in the near future.
we were held hostage by XXXX XXXX XXXX to go thru with the sale of an over valued home based on a faulty appraisal. If we walked away we would lose several thousand dollars and also have to pay Axia a termination fee. Money we could not afford to throw away. So now we are paying a mortgage on a home that if appraised today, less then 30 days after closing and less then 60 days from appraisal would not come in even close to what XXXX XXXX valued it at.
XXXX XXXX XXXX Appraisers could careless they made HUGE mistakes on the appraisal and will send the market here in XXXX XXXX in the wrong direction, they got paid what do they care.
XXXX XXXX XXXX did not want to correct this as they make money off of the sale price and really what do they care they are going to sell it in 30 days. It is us the home owners that are left to pay for unethical and bad business practices, the same that got the housing market in trouble a few years back.
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| 08/01/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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My realtor recommended XXXX XXXX from Axia Home Loans as early as XX/XX/2019. XXXX got my Certificate of Eligibility from VA dated XX/XX/2019. And I haven't heard anything from him. After few months XXXX called me and introduced herself as she will be assisting XXXX on my loan. I submitted all required documents date XX/XX/2019.
The builder sent XXXX letter dated XX/XX/2019 informing him of my original closing date of XX/XX/2019. I was surprised that I have not heard what the next steps in loan processing from XXXX.
To make things worst my house got sold and the closing of the new owner corresponsed to my initial closing date but my didn't happened.
My realtor called XXXX and was told that my closing is XX/XX/2019 which I do not know where the date came from.
My house got sold and I moved out on the XXXX of XXXX not knowing where to go. I ended up staying in a hotel with my mom from the XXXX to XXXX of XXXX trusted the company that I will be closing to my new home. But didn't happened at all XXXX came in to my house on XX/XX/XXXX rushing all the information/documents needed again to be submitted which I comply again. Though everything was submitted on XXXX.
Then XXXX called my realtor saying that the underwriting will send out a Decline Decision on the same day again that I supposed to closed ( XX/XX/XXXX ). Checking out on the hotel and found out I do not have a place to stay. My friend offered but she got a family emergency. Then now we are staying at my brother 's house and I have to share at least {$300.00} a month for the 2 rooms that me and my mom are occupying.
Axia compliance manager reimbursed me with the hotel ( XX/XX/XXXX to XXXX ) and the movers and 1 month rental of storage. But till now until I get into the new house need to pay the storage fee.
XXXX know his job pretty good I supposed cause he was recommended by my realtor. But why in my case, he took his sweet time to help me with my loan. XX/XX/2019 he got the VA LETTER then I submitted everything on XXXX. The only thing XXXX said because my salary is small that's why it fell through. I worked and I received DIC from VA. If he did his job that so many months have passed I have nephew to help me with the loan. But no information was shared to me. XXXX discriminated me to get the roof over my head. which my XXXX Veteran husband wished before he passed away.
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| 06/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my condo mortgage earlier this year through Axia Financial. My loan officer was XXXX XXXX . I was given a rate ( that I was told I was locked in at with no other stipulations ) and terms of the loan refinance and the ball was in my court to follow through with the actual signing to close the deal. When I followed up to go through with the loan refinance I was told that the window for locking in the rate had passed and that I would have to pay {$500.00} + dollars to keep the rate that I was quoted previously, when I had not been told this time deadline previously. At the very least that seems shady. Moving forward, the first notary that was sent to my house had the wrong loan terms. Next, I was told that I would get a roughly {$2500.00} check back from my old escrow. I received a check for only {$300.00}. On top of that I have now spent countless hours of my own time calling into my new bank because the insurance given to the new mortagage bank was incorrect and I ws told that my personal content insurance and property taxes would be handled through an escrow account, which I paid. Now my mortgage bank, XXXX is telling me I do n't even have an escrow account. On top of that, I was told multiple times by XXXX XXXX that I was insured and that my escrow company had the money to pay my insurance. I was sent a letter from XXXX that I was insured. When I was in fact not ensured because XXXX did not pay my insurance company. To further complicate the matter during that time I had a {$3000.00} mtn bike stolen. I have since learning about the fact that I was not insured purchased my own insurance and have spent countless hours on the phone with my insurance company, my bank and none of the information that anyone has received through my refinance process has been correct and now I am left to sort it out.
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| 04/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Older American |
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Near the end of a new mortgage application with Axia Home Loans in XXXX XXXX Nevada, during the 72 hours after receiving the final declaration notice, I cancelled the application. I then opted to complete the purchase for cash as the first escrow extension was about to expire and place the purchase in jeopardy. Days later, I received a statement of credit denial from the Axia Home Loan company in which they indicated the loan was denied due to credit issues. After a follow up email to the loan producer XXXX XXXX she assured me that my credit was fine and not the reason our business ended. She then asked for a few days to remedy the misinformation. When that time frame expired, I tried to contact her by phone in a final attempt to allow them to change their action and furnish a letter of termination. At this writing, I have received no further contact. Senior loan processer XXXX XXXX was also familiar with the application details and cancellation. She too offered correction to what I believe to be the punitive credit declaration.
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| 03/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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| 04/17/2020 |
Yes |
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Phone |
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| 07/14/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Referral |
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| 01/31/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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| 04/26/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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| 11/27/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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