| 02/07/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
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- Loan payment wasn't credited to your account
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Web |
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Problem started I. XX/XX/XXXX I was told I was 3 payments behind I. XX/XX/XXXX. I asked for an explanation because that was not at all true went over receipts with her I paid two payments in XXXX and then I paid 1 in XX/XX/XXXX I just been a victim of a violent crime so what in the best state of mind and the manager kept telling me that I was three payments behind so I paid another few payments I even had the pawm my TV and some other antiques to pay by this. This manager of this particular title loan service was keeping my payments. Because I was never three payments behind the final straw was I got a letter XX/XX/XXXX stating if I didn't pay by XX/XX/XXXX my car would go into default. So I paid again before the default I've got a money order receipt for that but I could not find it when I was talking to this manager about it and she kept insisting every time I paid I didn't pay it but I was three payments behind all the time. I found that receipt after the fact of going through this again with her after paying the money for the default or to be paid by the day before the default date well I found the receipt tried to reach out to the man who owns the company could not get to him call his other locations I did not want to give them information because the person who is the manager of the store is who have the complaint against and they kept telling me that she was the one that I have to give all this information while I did not want to give the person who stole from me and put me into default knowing I wasn't in it but pushed it because she thought I couldn't find the receipt so I didn't know what to do. I was not going to give money to somebody they kept stealing my money so basically they gave we're giving me no choice I still have my car I even talked to an attorney but he said they would push me into arbitration. And I told the attorney they may have work things has he said in their contracts that basically protect them and not a consumer. But I said that is all fine and good but I have proof of the receipt and the letter she sent me if I didn't pay by certain date it will go into fault I have all that I'm waiting on a letter to show who signed for it and cashed it as being the manager of the store she is the one who has to cash those. So I was fraudulently put in default that payment don't know where it went and I've had mistress repo agents following me around I paid cash for my XXXX XXXX when my father passed away in XXXX so it was a real frustrating emotionally and mentally and cause me much stress me and my husband matter fact he had a XXXX XXXX dealing with all the stuff and constantly worrying about somebody taking the car when we paid our bills. Everything and everyone I've tried to reach out to in the legal area because I don't have a bunch of money to throw down to them no basically gives me the run-around also. All I want is an end to this I have the proof that I paid before default as I said and I was not sending the packet with all this proof in it to her whether I made copies or not because somehow if you can still as much as she sold and push somebody's car in The fault like that I wasn't trust and doing it and I said I reached out to the top the man who owns it never heard back from him I was other offices I said I had to deal straight with that manager that location that was it so I just felt like they had their foot on my throat.I 'm well paid over what I owe them on that loan I don't know what to do from here if she hadn't done that I've been paying the payments and it probably be paid off by now. I don't think anybody should have to go through this they're taking advantage of people like that holding our lives hostage when you give a manager somebody that's got full 30 over everything can change things this and other and you can only talk to them well that's pretty I don't even know where this is unbelievable and it's against the law. Please help me remedy this situation and also remedy it was the title loan company that they not do this to someone else they are messing with people 's lives and livelihood
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| 09/27/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
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- Problem with the payoff process at the end of the loan
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Web |
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I opened this loan on XXXX XXXX they since XXXX XXXX they are not allowing me to pay the loan off with early payoff ... .Since Fridaay XX/XX/22 I have been attempting to obtain my vehicle 's title that, but Automoney is refusing to accept my payoff for the amount they informed me was {$800.00} on XX/XX/22. Since XX/XX/22 I attempted to make a debit transaction from which a secretary at the XXXX XXXX XXXX location, rudely hung up on me, while I was attempting to get information pertaining to the huge gap from what I was told compared to the amount my 1 month old loan was. The have charged my loan {$250.00} more than what I was told it would be and I waanted to receive answers but all I have been able to receive were rebuttals in the form of hanging up on me, to not answering the phone nor taking my payoff causing me to prolong getting my title causing a later and higher payment and not allowing me to make a payment is a violation because they would then state that the payment is late or try to take repo my vehicle when they are not allowing me to pay the title off. These people have avoided me paying off this 1 month old title loan when I have contacted their corporate and their district manager whom corparte had call me shortly after that corporate was to have a male distric mangager call me but he never called and sent a message through a XXXX employee at number XXXX that I need to stop calling them, thats when i got upset, but I said they are problaby in violation from that issue so let me write them through this channel yet their practices are nothing like the docuemnt states they are charging more thatn what they signing paaper states and I should not be made pay additional daily fees when I am have an early payoff but they wont even allow me to pay it off i have called 5 stores including corporate and my assumption is they are preventing me from paying it off early and dont want me to pay it off through my debit card which makes me think why are they trying to cause me to add more money to a loan i have paid {$150.00} dollars for a {$710.00} loan yet i still owe {$790.00} with this early payout that is not right and they are refusing me to pay it off i shouldnt have to pay anything since they are violating not allowing me to pay then they will make look as if i paid late, but this is a early payoff please looking into all the codes they are violating..and showing no sign of a early pay off.
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| 03/23/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
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- Struggling to pay your loan
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Web |
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XXXX XXXX, is filing a complaint against Auto Money in XXXX, SC for harassment, a member of our family applied for a loan with this company in XX/XX/2020 to maintain some bills because she has been out of work due to problems from Mold infestation of her home in which the Landlord failed to comply with Landlord/Tenants Rule. According to the LAW, a company do not suppose to call consumer daily. According to the COVID-19 VIRUS, many are not on their jobs in contact with many people, also colleges are closing down and people jobs ... She was told by them that did not matter to them, Our family and many others has contact Governors, Mayor, Attorney General of what to do and are abiding by Medical Rules, and Government rule applied about what we ALL are facing. It is not that no one DO NOT want to pay their debts, but if OUR JOBS are selective of whom can or can not come in, consumers has rights. She has XXXX, and this company harassment has cause her to become with more stress because of AUTO MONEY contacting her EVERYDAY. She has been sick over a month and has only worked 1 week in XXXX, and she has explained that to AUTO MONEY and has basically been trying to gain other loans to get this Loan paid off. They claim she threatened their business, NO!! she explained to them what we and many others has been told by the Government of what is best to do. We as family has been shut down with our jobs as well, but we are trying to maintain bills as well. If they understand this, therefore they should not harass consumers. We are trying our best to keep her with her medications that her insurance DO NOT PAY for, and Co-Payments with her Doctors and Specialists. We are asking that they DO NOT as the LAW states to harass consumers and that we are working on ALL bills to keep our homes and help her get this paid off.
Thank You
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| 12/25/2016 |
Yes |
- Consumer Loan
- Vehicle loan
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- Shopping for a loan or lease
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Web |
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I have had XXXX or XXXX title loans with Auto Money in XXXX XXXX, SC. The first XXXX were paid off by another title loan company. But the next XXXX or XXXX have been renewed. About three months ago I got behind and the I was told by Auto Money in XXXX, SC to call the district manager, so I did. I spoke with him and he told me to call XXXX in XXXX XXXX to see what I could pay. I told XXXX that I could pay {$100.00} that day and the other {$370.00} in three more days. He stood right there and said OK, well the next night my daughter and I were at home and a repo company pulled in our driveway and hooked my car up. The driver told me to call the company, so I called the District Manager at that moment and he said yes, we had to take it. I had to pay about {$900.00} and some change to get it back. It took my whole check for about three or four weeks straight. I only have XXXX vehicle and they knew this. Since then I have received a new loan and the first payment was due on XX/XX/2016, well I received a right to cure letter on XX/XX/2016.That is not fair at all. This company is the most complained about company around and something has to be done about them. Thank you.
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| 08/15/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
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- Problem with the payoff process at the end of the loan
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Web |
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I applied for title loan last year cause I was evicted from my home and needed fast money to find a place but after I found the place I lost my job and became very ill which I informed auto money about at all times which at that point the understood until I awaken to my car being towed cause I was behind I was informed by the lady who works there name XXXX that I needed to come up with XXXX dollars to get my car back and my loan was refinanced without explanation. So I been making payments of XXXX since XXXX of last year and have exceeded my loan amount which was XXXX but after she refinance it it became to be XXXX I only borrowed XXXX and now it is XXXX and the only thing that has come off this XXXX is XXXX dollars I only have enough to pay the bill after trying to keep my home I have told them how hard it is coming up with this money despite my situation but I it seems I will be paying this bill off forever.
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| 05/01/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
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- Struggling to pay your loan
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Web |
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In XX/XX/2021 I had a title loan with auto money of XXXX sc. I fell behind on a payment because of the pandemic and loosing my job and they called one of the references listed on my application. They pretended to be a doctors office calling about a family member that passed away that had left a living will asking for my address where I was located to send me the money the family member left in the will. I called this number back, and asked if it was auto money, they said yes, and when I told them my name, they hung up. They misrepresented their business and pretended to be a doctors office illegally for address information. I also offered to make weekly payments before the repossion happened on XX/XX/XXXX but they refused even though they were well aware of my situation and was constantly in contact with me
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| 02/07/2019 |
No |
- Payday loan, title loan, or personal loan
- Title loan
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- Charged fees or interest you didn't expect
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Web |
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I took out a loan for XXXX on my car title. The interest rate is high and they said they will draft it out but always did it late. They call me days after the payment is due now I have late fees and the XXXX dollars they take is just late fees and interest. Called them and asked why my payoff is still over XXXX dollars. The lady said because of late fees and I told her I have a card on file and the money was suppose to be taken out every month. She told me that they can't do automatic draft. I told her you'll been doing it all the time but just late. I ask to speak to the manager and she said I will have her call you. It is 2 months later have not heard from the manager and every time I call she is not there. I been paying on this load over 6 months and I still owe them more money than I borrowed.
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| 09/11/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Pawn loan
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- Charged fees or interest you didn't expect
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Web |
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I was persuaded into renewing my loan during the time I had an XXXX in which I was XXXX for 3 months! I was up to date until they keep changing workers for stealing an I have called you all an gave the names of the responsible parties that were constantly calling an harassing me and persuading me into renewing my loan.I always paid on time or if I was late I call always.I couldn't get thru to the manager and when I did he was very rude an disrespectful.I deserve my tittle back from auto money on XXXX XXXX. XXXX S.C, I recently made an payment so they want take my car in which they tried without warning or written notice.When I did call in they gave me a certain date but kept calling. Thank you all for your time and patients of this matter.
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| 11/21/2017 |
Yes |
- Debt collection
- Payday loan debt
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- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
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Web |
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XXXX and XXXX have both contacted four separate family members concerning my debt after being told in writing and in person they are not to contact these individuals. XXXX left voicemails with two separate individuals stating she was calling to obtain a reference for me and when they returned the calls she them tells both individuals she is trying to locate me. I called Auto Money on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and left messages and received no follow up calls again stating that they are not to contact these individuals. When I finally spoke with XXXX her response was " my bad the computer has n't been updated. '' I personally updated all information with them in XX/XX/XXXX.
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| 08/05/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
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- Problem with the payoff process at the end of the loan
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Web |
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I went to XXXX and my job wouldnt let me come back after I got out of XXXX and I was put on XXXX XXXX which made it kind a hard to go find a job so before I was able to get a job my truck was repossessed for not making a payment they still have my vehicle and if they would let me get my vehicle back I can get a job to be able to make their payments but I cant make payments on something When I do not have a job and I can not get a job because I do not have a vehicle to go find a job because my truck was repossessed if I could just get my truck back I could start by making payments I have a job I just have no way there
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| 06/27/2016 |
Yes |
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- Charged fees or interest I didn't expect
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Web |
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AUTO MONEY TITLE LOAN, used unlawful behavior to take my property. By contacting family and friends and invasion of privacy.
After informing them of trying to reorganize my finances in order to repay them and retrial my title back. We have done business with them before and have always paid our accounts off.
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| 12/15/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Title loan
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- Charged fees or interest you didn't expect
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Web |
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| 10/26/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
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- Struggling to pay your loan
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Phone |
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| 06/20/2017 |
Yes |
- Debt collection
- Auto debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Postal mail |
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| 09/15/2016 |
Yes |
- Consumer Loan
- Vehicle loan
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- Managing the loan or lease
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Fax |
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| 07/18/2016 |
Yes |
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- Payment to acct not credited
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Phone |
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| 04/22/2016 |
Yes |
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- Applied for loan/did not receive money
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Web |
Servicemember |
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| 09/21/2015 |
No |
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- Charged fees or interest I didn't expect
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Phone |
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| 08/20/2015 |
Yes |
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- Charged fees or interest I didn't expect
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Phone |
Older American |
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| 10/30/2014 |
Yes |
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- Communication tactics
- Frequent or repeated calls
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Phone |
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