Automatic Data Processing, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/21/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble closing card
  • WI
  • 54401
Web
I did not receive the ADP payroll card for work I had performed in XXXX of XXXX for my prior employer. I have been attempting to receive payment for the last few years and had also asked my father to try to assist. To date, we have been unsuccessful and believe our genuine concerns are being dismissed. Aside from ADP asking their clients employees to submit personal information ( e.g. Drivers License, Social Security Card ) through unsecure delivery methods, it also appears that they are attempting to use another states escheatment laws despite me living and having performed the work in Wisconsin. It is our understanding that ADP records all phone calls and we would be willing to provide authorization for you to secure either recordings or transcripts from our numerous calls so that you can fully appreciate how frustrating this has been. I had requested they update my record to give permanent authorization to speak with my father but was told that the authorization needs to be obtained each call. As I am currently enrolled at XXXX XXXX and given that ADP requires me to be on each call, it has been difficult for me & my father to work on this collectively on a regular basis since I am not in the immediate area. When I initially contacted ADP and they verified my identity verbally, they confirmed that the funds were available and that the card was not ever activated. Additionally, they confirmed that my name and address matched what was in their system. Before they could do anything further, they requested written documentation to further confirm my identity. I was uncertain of this step since I was merely asking for a replacement card or check to be sent to the same address as provided originally to them by my former employer and given that they had verified my identity verbally using personal information. After a couple of calls and in hopes of getting my money, I was instructed to fax my Drivers License & Social Security Card to them which I did against my fathers advice on XX/XX/XXXX. I even used a local company in hopes of ensuring a high quality transmission. When we called to confirm receipt, they advised that the Drivers License was not legible. My father explained the colored transmission and inability for us to control both sides of the transmission quality. Given the size of ADP, he inquired as to a secure portal or other method of submission. They advised him it could only be faxed or email. When asked if they were aware that by asking people to submit this type of personal information through unsecured methods that they were putting those individuals information at risk of identity theft, they only reiterated those two methods to submit. Despite additional attempts, the message was the same even though we continued to raise our concerns to ADP employees & their supervisors of the risk of identity theft. It was like we were listening to a call script or recording with no regard to our concerns. Given our concerns of putting my personal information at risk, we eventually stopped calling for an extended period as my father was familiar with escheatment laws in Wisconsin and knew that wage related payments are to be escheated after 1 year. He also knew that the State of Wisconsin had a secure portal for us to be able to provide evidence of my identity without putting it at risk. We then contacted ADP on XX/XX/XXXX and finally had reached an individual who appeared genuinely concerned with our predicament. She instructed us that due to the balance, we could merely send a letter via email along with a copy of my Drivers License. When we raised the concern regarding the use of email, she was unfortunately unable to provide any other path aside from possibly mailing it hard copy. My father indicated that, as opposed to running the risk of the mail getting lost or going into a black hole, he would work with his employer to see if he could use their encrypted service for personal use. However, since he was relatively new to the company, he was unsure as to if it was a possibility. She indicated that if we went that route to call within 30 minutes after sending it to confirm receipt. She provided instructions as to what should be included within the letter and advised that since the balance was under {$1000.00}, they would not need the 2 forms of identification. As the original balance was over {$1200.00}, my father asked her to verify again. It was at that time that we were first informed of a {$5.00} monthly maintenance fee that was being applied. At no point in our prior conversations did any other ADP employee alert us of the fee despite their knowledge that I never received the initial card and obviously any disclosures that would have accompanied it. It would have seemed reasonable that once they learned we never got the card that someone would have taken the initiative to send us the disclosures. However, we have never received anything in writing nor have we ever had any communication initiated by ADP themselves. We have always been the party to initiate the communication throughout this entire process. In summary, she indicated that we should put a request to have the fees waived in the letter we sent. She also confirmed that my father would be able to verify receipt without needing me on the call. When my father asked why the funds were not escheated to the State of Wisconsin, she indicated that they escheat after 5 years. When pressed, she maintained the 5 years and could not address why Wisconsin laws would not be applicable. On XX/XX/XXXX, my father sent an encrypted email to ADP which included the letter asking for payment and closing of the account. He called within 15 minutes of sending it to confirm receipt & to advise that the email was sent via encrypted service which would require them to take an additional step to access the content. Unfortunately, but not surprising at that point, he was advised that they could not confirm receipt as they were not permitted to speak to him without me being on the call. On XX/XX/XXXX, I was home from school and my father had a day off from work. We again called ADP and as opposed to using personal information to verify my identity, they indicated that they could not discuss my record without us being able to validate the amount of the last deposit. We were flabbergasted and quite simply did not have access to this information nor had it been required previously to discuss the account details. Keep in mind, this is related to work from XXXX of XXXX. During that call, my father specifically asked to speak to a manager as every time we have called in the past, we would need to start at square one with what has occurred to this point. He ended up speaking with a supervisor who kept reiterating what she felt needed to occur ( email or fax with no regard to the security of my personal information ). When asked to be transferred to a manager, he was transferred to another supervisor who advised that a manager was simply not available at that time. She, too, was unable to verify receipt of the email from XX/XX/XXXX and as with the initial supervisor, gave no explanation as to why this step could not be taken. He then asked for their Legal Dept. as he shared with her that it seems ridiculous that we would have to consider Small Claims Court since this is not a disputed amount due me. He shared that we have no desire to endure more work on our end and waste a courts time but at that point, we didnt know what other paths we could take. She indicated that since we were not attorneys, she could not transfer nor provide us with the contact info for the Legal Dept. My father asked if she was really refusing to provide, of which she quickly indicated she was not refusing. When asked again for the number, she reiterated that she could not provide to him. She indicated that she would have a manager call but due to the holiday season, it wouldnt be for the next few business days. My father provided his number, but never received a recognizable incoming call or message from a manager. After that call, we attempted to reach the Corporate Headquarters of ADP. After working through the prompts, we discovered that they did not have an extension available for employees of former clients of theirs. This was actually part of their prompt system. It should also be noted that we did try to ask for assistance from my former employer ( XXXX ) several months earlier as we assumed that there must be some secure method of delivery of personal information between clients & ADP. Unfortunately, we were not able to get any assistance from their HR team as they filed for bankruptcy a couple of months later and likely were occupied with those foreseen circumstances. In summary, we do not have any desire to take any legal action as we think this should be able to be resolved amicably. It is unfortunate that we have had to go to this length for me to receive the funds rightfully due me. While we are obviously dissatisfied with the lack of customer service throughout this experience, we are equally concerned if others not familiar with protecting their non-public personal information merely follow the instructions ADP personnel provides. Given ADPs involvement in providing financial services, there should be a level of trust. Unfortunately, their repeated efforts to have us submit my personal information through unsecured means is very concerning. We will leave it to your discretion as to your review of their procedures in obtaining personal information and associated paths, as well as potential violations of escheatment laws based on the residency of the rightful owner of the property. Given that they have a nationwide presence, other states may also be impacted.
06/28/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 14225
Web
At XXXX XXXX on Thursday, XX/XX/2018, I had received a text from XXXX XXXX reading " A deposit of {$41.00} has been made to your XXXX Card by ADP ( R ) ending in XXXX. Your card balance is : {$48.00} '' At approx. XXXX XXXX - XXXX XXXX, I had realized my card was not where I last saw it. So, I decided to put it on XXXX XXXX or XXXX XXXX, as I remembered the numbers. This is confirmed as I put my card number into my phone multiple times, along with my last 4 digits of my SSN and security code, when asked by ADP. The card had went through, and I was able to access my account. XXXX XXXX error message reads " Card not supported Your card issuer does not support this card for XXXX XXXX yet. '' I was unable to take a screenshot as I received an error message saying there is a security policy. XXXX XXXX had an error message reading " Card couldn't be added You can try again later or try adding a different payment method ''. There is a screenshot of that as well. At XXXX XXXX, on the same day, after an unsuccessful attempt at putting my card in XXXX XXXX, an authorization of {$0.00} was declined on my card. No money was taken from my card. " Your XXXX Card by ADP ( R ) ending in _____ had declined authorization of {$0.00}. Your card balance is : {$48.00}. '' At XXXX XXXX, I had asked for the card to be suspended, and the woman on the phone put the card on a hold. I was told that if I do not find it, to " please call back to report it as stolen ''. I had went to bed after that. Later that day, at XXXX XXXX, I attempted to try XXXX XXXX again, as I did not get directly denied from XXXX XXXX, so I assumed it was an error. I have received the same message a from the one at XXXX XXXX, saying the card had declined authorization of {$0.00}. I did not realize at the time that the card was not re-activated. Then, at XXXX XXXX, I received a text message from the XXXX by ADP ( R ) text service saying that my card 's status had been updated. I called at XXXX XXXX to lift the suspension and the robot told me my card was " ready for immediate use ''. At XXXX XXXX, without my phone, I received 4 messages at once, two saying that the card had declined an authorization of {$1.00}, two saying the card declined a {$0.00} authorization. At XXXX XXXX, I got my ( albeit annoying ) balance update. My balance was the same at XXXX XXXX as it was at XXXX XXXX, after the deposit. At the times of XXXX XXXX and XXXX XXXX, I received the sudden influx of messages again. My card had declined 2 authorizations these times, one for {$0.00}, and one for {$1.00}. At XXXX XXXX, my card declined an authorization for {$0.00}. At XXXX XXXX, I believe I had decided to suspend the card and report it as stolen or missing. I was told I would get the new card between XX/XX/XXXX and XX/XX/XXXX. A whole 2 weeks from this complaint. There were many phone calls made to XXXX Card by ADP. I called at the following times to report the same issue : XXXX XXXX, XXXX XXXX, XXXX XXXX, very briefly at XXXX XXXX ( 4 seconds in I didn't feel like dealing with them ), and again at XXXX XXXX. I had explained the first time that I didn't understand why my card was getting denied, as I had over the amount I was purchasing on the card, and there were no taxes on the purchase at that moment. The purchase was for {$2.00}. The woman on the phone told me that she is sorry that I had to go through that, but it was not the card issuers fault and to call XXXX XXXX the merchant ) for this issue. I had called XXXX 2 different times, and though the second time I called I was directed in the wrong way, the man on the phone told me he doesn't understand why this is happening, but this is not the merchant 's fault. I called ADP again. The response was the same exact thing every time, " I'm sorry, this isn't our fault. You have to contact the merchant. There are no flags on the account, and it has been successfully re-activated. '' I went to XXXX XXXX and talked to a XXXX representative at the store. He said, " This is not a merchant issue, this is a card issuer problem. I have 3 cards, and my XXXX can only take 2. Some cards do not do online services, and some cards do not accept XXXX. '' This is only partially true. My XXXX Card by ADP ( R ) was accepted and used before on online shopping sites, for example : XXXX, XXXX XXXX, and XXXX. I called back ADP and told them I was directed to them. The woman on the phone, with the same voice and similar names ( " XXXX '', " XXXX '', " XXXX '' ) told me that this is not ADP 's fault. I could hear laughing on the phone as this was happening. I decided to call VISA, this is a VISA prepaid processing card after all. The woman who picked up said she's sorry, and she will add me to a call with XXXX XXXX. I waited for 7 minutes before the high-pitched piano music got to me. I had decided to call XXXX XXXX, but before that I called New York State Department of Financial Services to file a complaint. I was asked for a bank, and I wasn't sure, as there were 3 banks connected to this card. I was told that there was no XXXX XXXX on their servers, only XXXX XXXX XXXX and XXXX XXXX. One of the three, XXXX XXXX XXXX, was not recognized by the lady on the phone. The same lady asked me how XXXX XXXX was phrased, and I came to the conclusion that maybe this wasn't a right call. After a XXXX search, I had found out XXXX XXXX was a bank, based in XXXX. I called and a man picked up, and I explained my issue. He told me, " We only issue the cards. We can not look at transactions or anything. You have to call ADP. '' That is where I did a quick XXXX search and found consumer finance. The people at ADP refused to look deeper into the issue. I have no idea if I will get my money on the new card, and they refuse to take responsibility over the issue.
07/21/2018 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • FL
  • 33406
Web
ADP is the payroll company I use for my small business of 17 years. I have used this payroll company for more than 5 years and after a normal payroll call in on Thursday, XX/XX/2018 I received my normal processing email of payroll complete. On Friday two out of 17 staff members direct deposit did not process in bank. Adp was phoned at XXXX and we were told all payroll was processed correctly for all staff and we should wait till XXXX for money to hit bank. Rep informed us that if by XXXX we dont receive missing payrolls call back and they would reverse payroll and issue manual checks. We phoned ADP at XXXX to have reversal done and while on ADP site to complete manual checknwoth rep on phone, we noticed another payroll was processed only a short time before we phoned for over {$18000.00} to three staff members?? Of course this was an error, but how is it that we noticed the error but didnt understand why or how this could happen without some type of security in place to red flag another payroll being done when payroll was already completed for the week and for an amount that is nearly twice our weekly payroll amount? After speaking with supervisor, I was told that the IT security department was researching the transaction and still looking for the two missing payrolls totaling over {$4000.00} that were still missing. After them not noticing the additional payroll we decided to do some further research and found that not only were two staff members bank account information changed on ADP website, but an additional staff member was changed so now three staff had been compromised and all their personal information was exposed as well as new bank account numbers were put so their payroll money would be rerouted to a green dot bank. How is it that I was able to find out this information in minutes without any technology and wasnt even notified from ADP? I immediately phoned ADP back and informed them of what I found and asked for a supervisor. He stated he was aware of my situation with the missing payroll but would transfer me to head security IT dept for further information. I asked him about the two payrolls that were rerouted due to their inability to secure the website and they said they were not responsible and then asked me if I had business insurance?? I asked why would I be out {$4000.00} because their IT security department is unable to secure the site properly. He then said the IT head security would explain everything, because my husband is an IT engineer, I had my husband speak with him and he was unable to tell us how it was done other than that banking information was changed on the XXXX and then again with additional staff member today. My husband asked about emails that are supposed to be sent regarding changes and he stated he was researching it still. When We asked him about the responsibility of ADP, he sAid the rep we spoke with in the Morning possibly overlooked all the changes that were made on the account but she should have asked when we questioned the missing payroll, he also said we should file a claim with my business insurance and file a police report. He even went as far as saying we needed to check the malware on our own computer. My husband explained to him the type of security measures in place on our computer and that unlike ADP, our systems our monitored closely and with such a large company as ADP, their IT department should be aware before anyone if their is a glitch in the system. My husband then asked what do we tell police?? ADP wasnt red flagged in the IT department when numerous changes and additional payrolls were made?? He said he would speak with officer but if we wanted IP address we would need to subpoena?? How is a payroll company of That magnitude not able to secure its website and client site to ensure that this doesnt happen again? Why should my company be out XXXX and almost XXXX if it wasnt for my staff catching it. Shouldnt ADP be held accountable? I pay for a payroll service every week and I cant even feel safe knowing my employees or I are safe in knowing our information on their site is kept secure?
04/11/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 76117
Web
On XX/XX/XXXXI received an email from ADP saying our XX/XX/XXXX Compliance test summary was available and that action was required. On XX/XX/XXXX I reviewed the summary and saw that our test had failed on two limits. One on Deferral Limits and the other one on Match Limits. I called and spoke with XXXX at XXXX that same morning. I was instructed that ADP had entered into their software incorrect hire dates and eligibility dates for the majority of my employees. I gathered all my employees social security numbers, compensation for XX/XX/XXXX, hire dates, and eligibility dates. I sent the accurate information to XXXX XX/XX/XXXX at XXXX. On XX/XX/XXXXI had a couple employees come into my office informing me that money had been taken out of their 401K accounts. I assumed it was how the stock market was fairing. When I was approached on Monday about the same problem, I contacted ADP again. I spoke with XXXX ( XX/XX/XXXX at XXXX ) and he informed me that ADP never received the original e-mail and that I needed to resend it. At XXXX on XX/XX/XXXX I re-sent the original e-mail to XXXX with the accurate information. For the record when we switched to ADP from XXXX XXXX all of this information was given to Ines the District Manager over small business services. To ensure the transfer from XXXX XXXX to ADP went smoothly. Unfortunately, that isn't what happened. On XX/XX/XXXXat XXXX XXXX wrote back saying he received the information and the compliance test would be corrected and completed within 3-4 business days. Once the test had been finalized and accurate I could send in a refund check and supporting documents with a breakdown of the monies that were forfeited to the compliance department. XX/XX/XXXX at XXXX I received a follow up e-mail from XXXX saying the test was corrected and came back as clean with no failures. XX/XX/XXXX I sent an envelope out XXXX next day, unfortunately XXXX failed delivery and the package was delivered on XX/XX/XXXX at XXXX. XX/XX/XXXX I called XXXX and was told that the compliance team had received my supporting documents and refund check. The team didn't starting working on it until XX/XX/XXXX and from that date it would take another 10 business days for the monies to be deposited back into our employees ' accounts, which would be XX/XX/XXXX. XX/XX/XXXX at XXXX I was informed by XXXX that they had escalated this but due to the high volume of these types of fixes, the process has been taking a few weeks to fully process.XX/XX/XXXXXXXX XXXX informed me that they couldn't return my employees ' money because there wasn't enough money in the forfeiture account. Stating that they had used this supposed forfeiture monies as employer 's matches to our company 's employees 401K accounts. XXXX informed us they need to withdraw {$3300.00} to make the forfeiture account match the monies needed to credit our employees ' 401K account. The owner had requested a meeting with the representative that sold us this service, XXXX. Collin had told me he would cancel an appointment and be out here todayXX/XX/XXXXat XXXX. At XXXX on XX/XX/XXXX, XXXX informed me that he wasn't going to make the meeting. XXXX informed me that XXXX, the representative I have been speaking with, was the best man for the job because he was in the service department and had knowledge of my account. As of today XX/XX/XXXX ADP still hasn't credited back over $ 24K into our employee 's 401K accounts. The owner wants a meeting in person with one of the representatives and so far has been denied. The owner doesn't understand how a company can simply pull money out of a 401K account and put it into some forfeiture account that hasn't been proven to be real.
11/05/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73008
Web
XXXX XXXX XXXX has come up with an issue as to why I have not been able to recieve funds from my employer. The issue began as a wrong social security number their entity filed in their system incorrectly. My social security number was verified as correct in their system since XX/XX/XXXX. XXXX failed to delete that card from my profile back in XX/XX/XXXX once incorrect social was verified. I was then sent a replacement card that I was able to use for another employer and told to discard of the old card and it would be deleted with them, XXXX. My current employer, XXXX, their corporate offices and I have worked diligently to get matters resolved. Once my correct social security number was verified by XXXX, their corporate office verified it with XXXX. It was updated, but an issue with my address came into effect. Once that was resolved, it went back to the social verification again. Once done, XXXX requested I get a replacement card from my employer twice within three days to fix the issue of not being paid out! After filling that requirement, XXXX were still rejecting payments from my employer and stating they were not. My employer then verified via documents they had with XXXX and I. So, I uploaded necessary documents through the XXXX website due to them saying XXXX nor corporate verified yet they did twice before. Once sent, they requested the docs again and then had uploaded my documents to the wrong account admitted by XXXX supervisor XXXX. I then waited hours for one payment of {$59.00} out of {$360.00} to be transferred to one of two replacement cards, they told me would be transferred upon recieving my uploaded documents to XXXX Then, they told me I had two profiles or two different cards for one employer and could not recieve the portion of payment after stating payment would be transferred. This is one of several problems that was to be resolved by submitting different documents and verification of social and address well as replacement cards. Both through my employer and me three to four times. The company XXXX then cancelled the old card, which made funds to be transferred invalid! Finally after trying to recieve my pay for NINE days and over FIVE calls per day for these NINE days from me alone not to mention from my employer and their corporate offices excluding conference calls, finally the funds of {$360.00} was deposited to the correct card. This includes my employer entering my payments several times including today! Not even 45 minutes later, a supervisor calls stating that card has been locked due to fraud for having two card accounts! I've spoken to countless reps and supervisors that have created nothing but run-around and requesting information that would supposedly resolve various issues that were not. I wasn't called back for follow-ups, resolution, disconnections, and hang-ups in my face! I am in jeopardy of losing my belongings in storage, facing eviction well as not being able to provide groceries for my household due to these games. I have a daily pay-out with my employer and I have recieved XXXX dollars in nine days! I am not able to recieve payment in a form of a check nor on another debit card! XXXX is my employer 's ONLY payment option for their employees. It is disgusting to express their quality of customer service ESPECIALLY from their Supervisors! They have literally lied every single time on over LITERALLY 60 calls I've made to them within NINE DAYS! It is truly sickening.
03/16/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NJ
  • 070XX
Web
In my company benefits, which are provided by ADP, I set aside funds to pay for dependent care every year. My expenses are generally run higher than that. In the year that ran XX/XX/XXXX - XX/XX/XXXX, I set aside {$5000.00}. These funds are kept at a XXXX XXXX XXXX account in XXXX XXXX. At some time before XX/XX/XXXX, I submitted a claim for about {$3100.00} of expenses for daycare. These were reimbursed to me. Then I continued paying for my daughter 's care, waiting for the total to exceed {$1900.00} so that I could submit the next claim. After the benefit year ends in XX/XX/XXXX, I only have two months ( XX/XX/XXXXand XX/XX/XXXX ) to submit a claim for the rest of my dependent care expenses. But in XX/XX/XXXX, my husband of 8 years, partner of 11 years, and the father of my XXXX children, broke up with me. I spent most of XX/XX/XXXXand XX/XX/XXXXand following months in therapy. I cried at work and barely made sure bills were all paid on time. When I checked the XXXX XXXX site in the fall, it looked like I could still submit a claim against that account. I could click " I want to ... '' and then File a Claim. So I wasn't worried I was out of time. I gathered the needed documents at the end of the calendar year, when I requested the daycare to send me my expenses during XX/XX/XXXX. On the XXXX XXXX site, I tried to submit a claim, but it didn't work. I talked to someone on the phone and they suggested I mail the claim in and explain my circumstances. I did that. My claim was to be reimbursed XXXX ( the amount available from my XXXX XXXX XXXX ) out of a total expense of XXXX that I incurred in spring XX/XX/XXXX. XXXX XXXX denied my claim on XX/XX/XXXX, saying that the plan year had already ended. I submitted an appeal, explaining that the major life event in my life ( my marital separation and my subsequent mental state ) made me incapable of submitting a timely claim. XXXX XXXX denied my claim another time on XX/XX/XXXX. I called XXXX XXXX on XX/XX/XXXX to seek what are alternative ways I can access those funds. If I can not use them for dependent care purposes, perhaps I could pay the taxes and maybe a fee, but get some of it back? They said it's all in the hands of ADP. I called ADP immediately after, and they said it's up to XXXX XXXX, but that generally the funds will be forfeited. They also told me that the funds will probably go back to ADP but there is no way I can get any of that money back. I am losing {$1800.00}. I'm not even asking to use that money to pay for dependent care. I just want to get a portion of it back because it takes me weeks to earn that money through my job. XXXX XX/XX/XXXXdid not acknowledge my circumstances in denying my appeal. It was like the appeal process was a joke, just a semblance of control, but really they don't read it. In the meantime, I am incurring a lot of expenses associated with the divorce, so it's very disappointing that my own funds -- set aside to pay for child care -- are being forfeited to ADP.
09/21/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MI
  • 490XX
Web
On XXXX XXXX, 2016 I contacted ADP ( my payroll processor ) to cancel my pay-by-pay worker 's comp. insurance coverage ( provided by XXXX. The ADP representative sent me a cancellation form. On XXXX XXXX I signed and returned the form. ( See attached ) * They requested proof of other worker 's comp. insurance as a condition of cancellation. I forwarded the Insurance Binder as provided by my insurer ( XXXX XXXX ) - showing coverage beginning XXXX XXXX, 2016. ( See attached ) * The following Monday, XXXX XXXX - I submitted payroll and saw that NO FURTHER WORKER 'S COMP. PAYMENTS WERE CHARGED. This confirmed my understanding that the paperwork had been processed, the policy was cancelled, and that the end-of-policy audit would be conducted - at which point I would get some type of written document and/or invoice for any unpaid premium. This Monday, XXXX XXXX - 8 WEEKS after cancellation - I submitted my payroll, only to find that an additional {$650.00} in XXXX premium was charged and automatically deducted from my account*. I looked further and saw that approximately {$550.00} had been deducted the week before! * I immediately contacted the payroll company, and after LENGTHY DISCUSSIONS, I was told # 1 - the company never received my cancellation, # 2 - " a system glitch '' initiated the charges, # 3 - I would need to re-submit my cancellation ( which I did ), # 4 - I would need to provide proof of coverage again ( which I did - but which they said was inadequate ), # 5 - I would need to provide a Certificate of Insurance ( which I did ), # 6 - And I would have to wait approximately 30 days for the company to determine IF I would get my money back. I was not allowed to talk to a Supervisor - presumably because none were available. When I inquired which Department Head was responsible for monitoring a system that arbitrarily self-engages to withdraw funds from client accounts, I was told " there is no specific department responsible for this. ". I asked to speak with the representative who handled my original call ( XXXX XXXX ), but the phone rep. refused to transfer me to him. Her name is XXXX XXXX. Please note that I am, of course, concerned about receiving my money back, but I am MORE CONCERNED that this company is ABLE TO WITHDRAW FUNDS FROM CLIENT ACCOUNTS - FOR ONE OF THEIR VENDOR AGENCIES ( XXXX XXXX ) WITHOUT NOTICE OR PERMISSION - and seemingly WITHOUT CONSEQUENCE. THIS PRACTICE MUST BE STOPPED, and I strongly suggest that consequences be imposed to DISCOURAGE further violations of customer trust. Had we not had the funds to function following this withdrawal, the consequences for OUR company might have been severe. I ask that this be viewed with THAT in mind and that sanctions be imposed to ensure an END to these practices.
01/31/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble getting information about the card
  • CT
  • 064XX
Web
I have funds debited from my paycheck to fund a Flexible Spending Account ( FSA ) account with ADP Total Source. They outsource the FSA administration to XXXX XXXX a third party vendor. During the XXXX -XXXX year ending XX/XX/XXXX I spent {$2700.00} in covered expenses that I submitted to XXXX XXXX on XX/XX/XXXX for payment. They confirmed receipt but then stated they needed a claim form with the documentation by XX/XX/XXXX the last day to file claims for the prior year. I filed the claim form as requested on XXXX. I have all these facts documented. I called multiple times and was told it was being processed yet I never received the funds or a call back from XXXX XXXX. They had system problems the prior year so i was patient until XXXX when I put forward a written demand for payment to both ADP and XXXX XXXX with all the associated documentation. ADP called back and said they would investigate and respond but they never did. No response was ever received from XXXX. I attempted to contact a specialist in XXXX but there were no points of contact listed and staff there never returned the messages from the call center. So I began investigating and found that XXXX has a documented pattern of complaints like mine. I believe that they may be intentionally holding my money and engaged in improper behavior while purposely holding funds that are not legally theirs to hold. Since they refused to respond to repeated requests including a demand letter and still hold my money with no written explanation i believe that both ADP and XXXX XXXX must be held liable for their inappropriate actions and failure to respond. I have so much documentation that I will choose the most pertinent ones to substantiate this complaint. I request that you please hold them accountable for returning my money ( {$2700.00} ) and also investigate them further for a pattern of ongoing behavior that is not acceptable. I am glad CFPB is dedicated to consumer issues such as this. Thank you. XXXX XXXX
06/23/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • WI
  • 53149
Web
I have had my ADP/XXXX Payroll Debit Card since XX/XX/XXXX. This past Saturday, XX/XX/XXXX, I attempt to use my card for services rendered at my vets office only to be told it didnt work. I knew I had an available balance of XXXX. I went to the local ATM to withdraw the cash to return to pay my bill to be told by the ATM, my card had been deactivated! With 21 million people out of work, 21 million people plus struggling to get by, XXXX/ADP/XXXX puts a hold on my card aka MY MONEY, aka MY PAYROLL Direct Deposit Card until I prove to them I am who I say I am after nearly 2 years of transactions. When I called Monday XX/XX/XXXX, to find out what the problem was and I was told to submit umteen pieces of identification so they could be sure I was the owner of the card. Oh and by the way, this process will take 1-6 days according to them. In the meantime I HAVE NO MONEY! This Friday is payday again! another direct deposit and I HAVE NO MONEY and NO ACTIVE CARD. I have XXXX small children to feed, this company has NO right to just step in an deactivate my account - If my card had been stolen, or misused, I would have been the first to call. I am adult enough to figure that out! MOREOVER, I have an OFF/ON button in my app enabling me to turn my card off from being used if I need to. They have NO business arbitrarily doing what they did as a result! This action is simply egregious - Holding MY ONLY INCOME, then expecting me to upload serious documents over the internet that shouldnt be uploaded to ANYONE, so they can then spend the next week determining if it is in fact ME, the owner! This is inexcusable! I want my card reactivated IMMEDIATELY - Release MY money - I have bills to pay! I have children to feed! This company has some nerve pulling this given the state of this economy and nation! I will take this as far as I have to. This has simply gone too far. I WANT MY CARD REACTIVATED IMMEDIATELY!
11/29/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TX
  • 76017
Web
This is about the Flexible Spending Account card from ADP. This card is funded ( pre-tax ) directly from my payroll. The problem is with ADP ( servicing agent ) when is used. IRS policy is that employees can then use funds to pay qualified medical expenses not covered by their health plan, including co-pays, deductibles and a variety of medical products and services ranging from dental and vision care to XXXX and XXXX. ADP asks for a validation every time is used. If you do not send the validation request, they can block your card with your money unilaterally without concessions. The problem is that this card is for health problems including emergencies. My problem started when my wife had problems with her XXXX. We went to a XXXX ( recognized XXXX ) and the doctor gave her a XXXX. we paid with the card which is for medical products and services ( as stated ). Later, ADP requested validation via a letter and I send the ledger I received from the doctor 's office. Even that I comply with the letter ADP sent ; they still blocked the card and when I had a medical emergency for my son, card was declined with my monies. I called them and it was then when I found out that they now require a signature of the doctor on the ledger. This was never addressed before and this is the reason I 'm seeking for your help. I feel impotent with almost {$1000.00} dollars of my money in the card unable to use it because they now are requiring a letter from a doctor who charges for any consultation and is not easy to obtain. Please find attached letter from ADP requesting validation and the validation letter provided. Finally ; when I called ADP, there was a survey on customer experience, they cut the line before I can relate my satisfactory or unsatisfactory experience. I hope you can help or let me know who should I go with this because I 'm sure I 'm not the only one suffering from this.
12/07/2016 Yes
  • Prepaid card
  • Payroll card
  • Unauthorized transactions/trans. issues
  • MO
  • 64014
Web
New ADP paycard. I called ADP customer service to get XXXX & Account number to set up automatic electronic payment for XXXX credit cards. They gave me instructions to print out voided copy of " check '' that would have XXXX & Acct number on bottom. They instructed me to use those numbers. I then used that information on XXXX of my credit cards to set up automatic electronic monthly payments. Then I received notice from my credit card companies that the payments were " refused by the bank '' and that my payments were now late. I called XXXX Customer Service and was told that reoccurring payments had to be set up using the card number on the front like a credit card. I advised ADP that I verified with the credit card companies that they would not process a payment in that manner. I also asked ADP to process the XXXX payments that I had already initiated, with the money on my paycard, MY MONEY, and was told that there was no way they could do that. XXXX said that the only thing they could do was reprimand the customer service rep for giving me bad information but that was it. They also said they would not reimburse me for any late fees assessed by the credit card companies. Additionally, I was told that the XXXX & Account numbers were certainly valid if I wanted to deposit additional funds in my account. But those same XXXX & Acct numbers are automatically declined for any kind of payment out of my account. I 've had paycards before and used them for automatic payments. It was NEVER a problem. This XXXX pay card is a joke!!! I ca n't pay my bills online with it and I 'm limited to ATM caps if I try to take cash out. Again, I stress that I can always use those XXXX & Acct numbers to put MORE money on my card. SO HOW IS THIS RIGHT????
05/08/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • WA
  • 98626
Web Servicemember
XX/XX/XXXX ADP ( www.adp.com ) reissued my FSA card. I activated it and used it in XX/XX/XXXX and again XX/XX/XXXX . XX/XX/XXXX I went to pay a XXXX bill on Friday XX/XX/XXXX and it was declined. I called ADP and they said the card was never activated. I told them f or one i activated the card, for two i used the card twice afterwards. They said oops we dont know what happened. So i told them i need this card reactivated. They said they could not. They had to reissue me a new card. Afterwards i remembered i needed my card now because i was traveling thos week and called back. The 2nd CSR w as a complete waste of time. While on hold 30 MINUTES called to get a different CSR. She tried to escalate but because of the other two w asting time and handling poorly closed fir Friday. Called 1st th ing monday morning spoke to escalation person, he said because the 1st CSR put it in as a stolen card that he could not do an ything with the card i have in my possession. I am not sure what kind of hinky, unproffesional, shenanigans are going on in ADP but falsely inputting my card as stolen and shrugging it off which the escalation person did is completely wrong. I am a XXXX veteran and i have monies taken out of my check to cover medical expenses. For a company to say oh well not our problem and tell me to take my personal bank monies out to cover THEIR BLATANT MALPRACTICE and NEGLIGENCE, and their answer is for me to pay out of pocket and then file a claim that takes weeks to process. They should NOT be allowed to continue. Who else has this happened to and continues.. CSRS AND escalation codes XXXX XXXX XXXX XXXX XXXX XXXX XXXX
12/30/2017 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Collected or attempted to collect exempt funds
  • IL
  • XXXXX
Web
ADP took my wages when there was no judgment in the court of law against me. I was sent via USPS a letter from XXXX XXXX XXXX for wage assignment in XXXX with a court date of XX/XX/XXXX. I went to court on that day and the lawyer for XXXX XXXX XXXX stated my employer XXXX did NOT respond to the lawyers request for wage assignment and my case was to be forwarded to XX/XX/XXXX. Yet my wages are being garnished with NO court judgement against me. The lawyer stated to call my HR employer and state to them to respond to their request so that it can finalized in XXXX. I called XXXX XXXX XXXX and the rep stated to be as of XXXX XXXX their office STILL DID NOT receive any type of notification from XXXX ( my employer ) to their request. I also stated to the rep at XXXX XXXX XXXX I went to court to state my case and she told me it does n't matter anyway you do n't have any right to appeal the decision, it is just an option for you to show up and nothing can be done. ADP did n't send me any notification of garnishment until XXXX the day AFTER I went to court. When trying to speak to representative at ADP I asked to speak to a supervisor the rep there transferred me to someone else who was not a supervisor. I then asked to speak to a supervisor which the woman put me on hold for 10 minutes stated there was no one available and then hung up on me. I called back and was hung up again. I have documentation stating to come back XX/XX/XXXX which they are saying is invalid. Its a court order with an official stamp staring my employer didnt respond when they were supposed to do.
11/29/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • NJ
  • 070XX
Web
I had a flexible spending account with ADP. I would put XXXX toward my medical bills each year. In XXXX I had a filling filled and my XXXX gave me a receipt. XXXX did not accept the receipt because it was n't itemized. I then sent the explanation of benefits from my insurance company. I thought that it was set. However it was n't. And I lost the XXXX dollars from the XXXX plus everything that was left on my flexible spending account because they locked my account until I could produce a itemized bill that was not an EOB. This was about XXXX dollars. It stung but I swallowed it. In XXXX I planned to have a child so I signed up for XXXX XXXX. This time putting XXXX dollars are the card since I knew my care would be expensive. I also spoke to my drs and was assured that I could get an itemized receipt for services. I tried to use my card and was told the card was still locked pending the receipt for XXXX. I explained that I had forfeited XXXX dollars then and that I could not get a receipt at this point. XXXX then told me it would not matter, as I only have 1 year to submit a receipt. So I asked how do I resolve this and fee my funds. XXXX told me that I could not and that all XXXX dollars would be forfeited at the end of the year. I got my company HR involved but they could not help me either. I then called a few class action suit attorneys but did not have the time once my daughter was born to follow through. There may not be much you can do for me, but I hope this does n't happen to anyone else.
01/10/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Public record information inaccurate
  • FL
  • 32082
Web
Information contained in background screenings completed by various companies contain inaccurate and incomplete information. This continues to result in loss of employment or employment opportunities. The inaccuracies include the failure to note a dismissal of a felony and incorrectly identified a non-violent misdemeanor as a felony. Further, there is no disposition and it appears as if the matter is an ongoing criminal matter. Another inaccuracy regarding the dismissed felony, is the charge is misidentified. It makes the applicant appear as the person is a violent offender, which is not the case. The charge involved a domestic dispute with a sibling who was angry. Again, this charge was DISMISSED as a NO BILL over three years ago and the related conviction for a misdemeanor is NON- VIOLENT. I have contacted XXXX County, Florida Clerk of Courts and they verified their information in their system is correct. I have copies of the court documents as proof the errors above are, in fact, errors. The information has been misreported or depicted inaccurately by public records or interpreted incorrectly by background screeners. I have disputed the background report with backgrounds.com before and this corrected the problem with one company. However, this has been an ongoing problem. This leads me to believe the problem is with the information reported in public records accessed by other background screening sources.
11/24/2020 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • WA
  • 98103
Web
XX/XX/2020 To Whom It May Concern, I was never given notice before being garnished from my check by ADP on behalf of XXXX, XXXX, XXXX XXXXXXXX XXXX. for 10-11 % of my weekly net pay. ( Case ID : XXXX ) I am XXXX and this has caused a hardship for me. I can not pay my rent now. I was not notified about a judgement or given any opportunity to present my income and explain my hardship and show my bills. I need this to stop immediately. I need to know what the debt is and who it is from. If it is legitimate, I can only afford to pay {$5.00} per week at most. I need legal assistance. This is an unfair and predatory debt collection practice. It cant legal. Its definitely unethical. I can not believe that they are allowed to garnish my pay without explaining anything to me or giving me any prior notice. Please assist me with getting this resolved and legal and regulatory guidance. Update : Today, I just found out that it was from a XXXX XXXX. I haven't been able to review the account history to know if it was mine. I had a XXXX XXXXXXXX card in Pennsylvania. I'm told that I was sued by XXXX XXXXXXXX and I live in Washington now. Additionally, the garnishment letter was dated XXXX, postmarked XXXX and mailed from Texas to XXXX. I was garnished on XXXX. I just received the letter about one day ago. I was not notified before it happened. There were no other correspondences from any of them before this.
01/29/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • PA
  • 165XX
Web Older American
In XX/XX/2018, XXXX XXXX address received a bill from a Payroll service ADP for a fraudulent business. The business had the name XXXX XXXX, XXXX XXXX at my address of XXXX XXXX XXXX XXXX XXXX, XXXX PA XXXX. I immediately contacted ADP in XXXX of 2018 and told them to close the account ; it was fraudulent and at no time was there ever a business at my residential address of XXXX XXXX XXXX XXXX XXXX, XXXX Pa. It was very difficult to explain to them about the fraud and they gave me to customer service, and eventually their fraud department department. I talked to XXXX, their security person, and she assured me that the fraud business account would be closed after they did their investigation. The FBI agent XXXX XXXX and IRS Agent XXXX were also involved because of fraudulent EIN numbers. Finally in XXXX of 2018 we received a letter from ADP Fraud division that the account was closed. Just one month ago I started receiving letters from a collection agency in Louisiana to pay {$3800.00} for the XXXX XXXX XXXX XXXX company at my residential address. We are being continually harassed by ADP 's collection agency even after we sent them a letter regarding ADP and the online fraud it caused by not identifying a legitimate company. I am approaching XXXX years of age and can not believe the brashness and lack of responsibility of these companies. Thanks for letting me vent and contact me.
08/04/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • FL
  • 33073
Web
On XXXX XXXX I got a phone call from ADP bank services asking about recent transactions on my card, I heard on the recording there was a transaction from an ATM withdrawal, the more I thought about it I was like I have n't been to an ATM recently with that card, when I called to check the balance there was nothing but XXXX dollars left on the card. I called ADP and they told me there was three transactions made on that card that morning at a XXXX bank I had never been to, withdrawing XXXX dollars XXXX times. I was in XXXX XXXX which is a good hour away with the card present in MY POSSESSION. I had the card with me the whole time, and no one else has the pin. I filed a dispute and a police report right away. I had used that card with the PIN a few days earlier at a gas pump, my guess is that the card number and pin were scanned there. I waited 10 days for the company to tell me I 'm not getting my hard-earned money back, the representative told me there was no failed PIN attempts. But yet they did n't inform me about all the failed transactions that person had, until after I asked. I argued that I physically had the card with me and if they could look up the camera they could see it was n't me or my bright red ADP card, he said there WAS NOTHING i could do, and there was no way to appeal, and said I could n't send in my police report.
01/14/2020 No
  • Checking or savings account
  • Other banking product or service
  • Problem caused by your funds being low
  • Late or other fees
  • NY
  • 10031
Web
I hired ADP to process my organization payroll and they made several tremendous deductions errors from my account in XXXX and did not correct the error until XXXX of XXXX. This caused a delay for me filing my personal taxes, I was assed late fee of from the IRS {$600.00} dollars. I was informed that ADP would reimburse me for any late fees and have yet to receive my check. They had the nerve to invoice for a {$3000.00} error made on their part. If my accountant did not reconcile my accounts someone from ADP would have walked away scott free. I have been corresponding with a representative and I keep getting the run around. I asked to speak to a manager and each time I never get a response. Today is XX/XX/XXXX, I called the representative and her attitude was extremely inappropriate. She stated that the check was mailed and said they have to stop and replace the check and its going to be a few weeks before they reissue a new check. This has been their answer for months. When I asked to speak to someone higher than her manager she said they would call me on XXXX XXXX. Today has come and it is XXXX Eastern time. I have exhausted all my options with this company. I want to file a law suite against this company and exposed them for their incompetence.
12/01/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 22408
Web
I was given a XXXX/ADP card by my employer, because my payroll check was missing hours. The hours that were missing were put on to a card that I had in my possession on XX/XX/XXXX or XXXX. Upon using this card on the XX/XX/XXXX I was notified that there wasn't any money on this card. So after this I contacted XXXX, which took me three times, until an agent on the third phone call informed me that my card was reported stolen. My card was unlocked, and I proceeded to use my card at XXXX XXXX, and at XXXX and XX/XX/XXXXwithout any problems. The next day XX/XX/XXXX upon going to pay my property tax I was informed I only had XXXX on my card. So after this I checked online and it was observed that my card had been compromised for the amount of XXXX. XXXX was contacted, my card was locked, and a replacement card along with paperwork was sent out. Paper work to verify that my card was compromised was emailed to XXXX on XX/XX/XXXX. Upon contacting XXXX XX/XX/XXXX, I was hung up on twice. And when I got to a agent, he could not tell me exactly how long it would take to retrieve my money, only best case and worst case scenario, the same answer was given to me upon asking to a supervisor.
02/24/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • IA
  • XXXXX
Web
I reported my card lost or stolen and had a replacement ordered in early XXXX and was told to allow 2 weeks for the replacement to arrive. When no card arrived, I called to follow-up only to be told that they had forgotten to order it. I spoke to supervisor XXXX with employee id XXXX and was advised that he was special expediting a replacement and we would have it in hand in 1 to 2 days. After allowing for 1 day for them to process, and the 2 days for it to get to me, I then followed up to be told I should receive it by Monday ( 3 days later than promised. ) I again asked to speak with a supervisor and was then hung up on. I called back and asked to speak to a supervisor again and finally was given XXXX, id XXXX. Eventually she provided a tracking number and stated it was shipped XXXX priority overnight and we should have it in a few days. When asked to speak to her supervisor she refused. Upon checking the tracking number it showed it was ready for pickup by XXXX and that it had been scheduled that day. It had not even been picked up. Company provided pay card because that is how they pay now and XXXX kept me from my money for 3 weeks and has still not delivered my card.
01/22/2016 Yes
  • Prepaid card
  • Payroll card
  • Unauthorized transactions/trans. issues
  • TN
  • 37716
Web
I have a ADP TotalPay card for my paycheck that is direct deposited every week. I used my card on XXXX/XXXX/2016 to pay {$20.00} to XXXX on my credit card bill and I had a larger balance showing that the payment was received. The payment posted within 48 hours but I tried to use my credit card on XXXX/XXXX/2016 and it was declined. I came home and pulled up transactions and it shows that the payment was returned. I called XXXX and they told me that the payment was not sent from my financial institution. I puledl up the transaction history on ADP and there is no record of this transaction at all, not even showing it was declined, let alone going through. I checked the payment history on XXXX and the payment posted on XXXX/XXXX/2016 from XXXX XXXX Bank with confirmation number of # XXXX but ADP is saying there is no transaction for this date. I was on the phone for about 3 hours trying to get it resolved and all they told me was they have to investigate it and it will take 1-5 business days to find my {$20.00}. I am extremely irate at this point ... it did n't take them 1-5 business days to not send my payment. Please help me.
01/14/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • SC
  • 29681
Web
My employer uses ADP as a payroll service - ADP made an error on my paycheck. I was sent an " A LINE '' card to have immediate access to funds. When trying to contact the " customer service '' within ADP A LIne card - I have been on the phone for over 3 hours trying to determine how I can access my money. I was told direction by one rep - than was completely contradicted by another. I was then told I would have someone call me back in 3 -5 days with an " escalation ''. There was literally no recourse, no superior, nothing other than I would be called back within 3 - 5 days. Meanwhile, I have 0 access to {$3200.00} that is currently floating somewhere in cyber space. UNACCEPTABLE. Meanwhile I am racking up funds from my bank for my checking account being below a threshold, and automatic payments will be bouncing. I can not believe I have been sandbagged so completely and that these practices are lawful nd acceptable, 3 -5 DAYS - and I may get a phone call back! ADP - the worlds largest payroll company, a Fortune 500 - AAA Credit rating etc ... in 2017 this is the best you can do???
01/18/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Information is incorrect
  • NE
  • 68502
Web
I was hired on initially at XXXX XXXX before my screening was ordered. I really like the job, my assessment I completed recommended me for the job. I had a problem with getting my ID in time and also was kicked out in XX/XX/XXXX. You can not have any Felonies for the last 7 years and work there. Well XX/XX/XXXX was my 7 years, as of XX/XX/XXXX I and felony free and can now qualify to work there. Now I have my ID and went back there and presented my ID. Now they have a problem with the way Case 2 of XX/XX/XXXX is worded, Attempt of a class 4 felony, because it has the word felony in it. They are unsure and requested I submit this letter to have the word felony removed from it, as it is only a misdemeanor. Can you please remove that word and only put that is a misdemeanor. It makes it look like I have a felony and It is hindering me from getting a job that is really like. I think its unfair because I qualify to work there, but because of that word felony is on it. They are unsure. Thank you
02/23/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble getting information about the card
  • NV
  • 89118
Web Servicemember
I was recently employed with XXXX XXXX ( http : XXXX ). I selected that my pay be direct deposited to my own bank account. For the final pay check, they insisted that I be payed by pay card against my will. I expressed concern to my manager, but was told that Nevada state law demanded that our last pay be conveyed by pay card. This may not be correct. For starters, when pay cards are issued, the pay is not placed into the ownership of the person who earned it. Instead it is placed under the control of a bank that the employee has no business relationship with. Funds can only be withdrawn under their conditions and with their fees. I did not consent to this. Additionally, I have no idea of how much money is on my paycard unless I download an app with supposedly allows me to view my balance. Not possessing an internet capable phone, this is impossible. I need to know this information regardless. This card is called " Wisely '' by ADP. Wisely ( XXXX ) XXXX ADP Sales XXXX XXXX XXXX
05/18/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with an overdraft
  • Was signed up for overdraft on card, but don't want to be
  • FL
  • 33417
Web
On XX/XX/XXXX, I saw that my car insurance company had charged me twice time my debit card. I called my debit card company and made a report. I can use my card just after take my paycheck deposited in my account.. a couple of days after, I saw a charge U {$12000.00} from XXXX, but without my authorization. Then, I called again my debit card company, and they decide, lock my account, and send me a new card. after around 2 weeks, a card was delivered in my home, but to now, I don't have my U {$12000.00} deposited in my account. Then, I called my debit card company again. After 1 hour waiting in the phone, the attendant said that she needs to transfer my call for dispute. I wait for 2 and a half hours, and it's turn off. No answer anytime. I try all week, 3 times for the day, and nothing, no answer. In one this call, the customer attendance told me that I have few money, and its the cause that nobody want to help me. Thru now, I don't have my money
01/08/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • UT
  • 84094
Web Servicemember
First paycheck from XXXX, as an employee, is being withheld because can't confirm if they mailed a check or not. I set up direct deposit information but they can't confirm if the funds were electronically delivered either. I have neither received the funds electronically or by mail. I have informed delivery through the USPS and can confirm constructive receipt of all parcels in the past 10 days. No correspondence is identifiable from ADP has been sent or delivered. I have contacted them 3 times for a total of 3 hours and have been promised escalated attention 3 times. No one has called me to resolve. I am now 10 days beyond when I should have received the check. They have given 3 separate answers to why they don't know what happened, all of them ending with " we don't know if it was mailed or not '' but a supervisor will call you and research it.
11/28/2019 No
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • CA
  • 92591
Web Older American
On XXXX XXXX, 2019, I found out that there were fraudulent activities on my prepaid/debit card. I reviewed last 4 transactions and there were money taken out from my account in the total of {$800.00} plus fees. I contacted my a card and told them what happened. They identified activities and it was 70 miles from where I live. I was at work and I have possession of my card so I dont know how this is possible. The agent said that scammers could have cloned my card. I filed for dispute and later denied because according to them there were atm transactions and it needed my pin. But I told them I was at work and I dont give out my pin to anyone and the fact that I have my card in my possession when this happened. I filed another dispute and I hope they can give my {$800.00} back. I need help. What else can I do at this time?
01/23/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Information belongs to someone else
  • FL
  • 33313
Web
I logged into my account with ADP to get my old employer XXXX printout and found jobs in my name which I had not worked. This is the second year this information has shown up. I called the company last year ( XX/XX/2018 ) when this first happen and apparently they did nothing. Now I am finding out this person who has been working using my name, and social security number is also using my health insurance to see a doctor as well as for prescriptions. I spoke to both the pharmacy and the Dr. office ( I was told she is XXXX ) but I'm not sure what is being done to fix the situation. I am going to try to get a copy of my credit report to see if there is anything else this person may have done using my name/ss #. I have never lived in XXXX and yet all these jobs are in XXXX.
03/24/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • TX
  • 77040
Web
XXXX XXXX XXXX is refusing to give me provisional credit as explained in their policy. Information they've requested was submitted on the XXXX of XXXX within the 10 business day qualification. This particular claim was submitted on XX/XX/2020. They have refused to transfer me to a manager stating that their is not one. Supervisor I spoke with named XXXX hung up in my face and placed a note on the account stating not to transfer me to supervisors. Today is the XXXX business day and they are acting unethically regarding my dispute. I have recordings of the interactions with the supervisor and customer service reps. They are giving me the run around so they wont have to provide the credit and have given me every excuse in the book of how the policy doesn't apply to my dispute.
05/31/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 344XX
Web
Several calls were made during my work hours. The person identified themselves as a representative from the legal standpoint representing ADP. Their phone number is +1 ( XXXX ) XXXX. They did not tell me which bank or financial institution they were linked with. The discussion became verbally abusive. Efforts were being mean to obtain information from me and harass me for money. Clearly a fraudulent scam call several calls for me during mine work hours. The person identify themselves as a representative hired from the XXXX XXXX. They did not tell me which bank or financial institution they were going to wait. The discussion became verbally abusive. Efforts were being made to obtain information from me and harassed me for money.
06/23/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Old information reappears or never goes away
  • OH
  • 45356
Web
On XXXX XXXX,2017 the employing company agents ( Plant Manager and Controller ) asked me into an office where they proceeded to tell me that I was being put on administrative leave of absence due to my criminal records check being too extensive. After being told to produce a written statement in dispute of the item ( s ) and being escorted from the premises, I read the report which gave information pertaining to a record nine ( 9 ) years old. The State of Ohio laws allow records searches to go back for seven ( 7 ) years ONLY. Thereby the reporting company ADP put my career at risk by reporting information that is too old and redundant. The employing company, XXXX XXXX, has negated from correspondence and rehire.
05/29/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 334XX
Web
On XX/XX/2019 there were a total of 6 transactions made totaling over {$950.00}. I called ADP immediately after realizing my card had been compromised. They made notes in the computer and never closed the card or connected me to the dispute department which is where I get my money back. By the card not being locked additional transactions were made and the PRE PAID account is now over drafted. I have been on hold all day for hours at a time and while Im waiting to speak with a representative from the dispute department the call disconnects on its own. I can not afford to lose {$1000.00}. My rent is due and no one seems to care about being evicted because I trusted this financial institution with my money!
02/03/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NM
  • 87108
Web
I was issued this card when I was working for the XXXX XXXX XXXX. The company that issued it was ADP. When I quit I figured I'd just keep the card and use it to as a prepaid card. When I was using it, I hardly ever loaded cash onto it. Not until Unemployment was available differently I start to receive deposits. Then the whole website changed. I remember it was spelled XXXX. Then it changed to XXXX. I tried closing this account and was told by the CSR that I spoke to that I COULD NOT CLOSE THE ACCOUNT. I was also told that there were 3 other card numbers listed on my account. I asked for statements first all 3 card accounts and was told that was not possible.
10/06/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 20707
Web
My payroll check is deposited into this account. On XX/XX/XXXX XXXX XXXX tickets were purchased using my card totaling over {$4800.00}. There would be no reason for me to make such a large purchase as my tickets are discounted at a very low rate to free. I called XXXX ADP/ XXXX XXXX to file a complaint XX/XX/XXXX and was told it would take 90days to complete. At the end of their investigation I was told no error was committed and that I wouldnt receive a refund. I did not make the purchase. XXXX said its a bank issue and no one will provide me with any information on where the tickets. My account was hacked. Fraud was committed Id like my money back from these people.
08/05/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • FL
  • 334XX
Web
On XXXX XXXX, and XXXX i purchased XXXX items from XXXX as a result, XXXX item was a XXXX for my car and the other item was a XXXX for XXXX as a result, both items were defective! The shoes were not in good condition they were falling apart and the parts for my car were missing screws! I contacted XXXX about it and my claim was denied due to at first i stated i didnt receive the item which was true but weeks later received it but it was defective! I was very furious after getting denied through XXXX so i contacted adp regarding this transaction and weeks later my claim was denied i was very upset after being denied twice by XXXX and my card company.
05/29/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30315
Web
Call back in XX/XX/XXXX account had fraud activity and it is now XX/XX/XXXX and i still have not received a card, Called on XX/XX/XXXX to get a check authenticated but i found out today that they put the wrong check number in the system. While i had the rep on the phone i asked could they send me another card and they are telling me now i have to send in paperwork in order to get my address changed which i didn't have to do the first time i got it changed. This company is giving me the runaround for my own money and i have bills to pay i have been more then patient with this company i just want my money.
08/15/2016 Yes
  • Prepaid card
  • Payroll card
  • Unauthorized transactions/trans. issues
  • FL
  • 334XX
Web
I purchased XXXX items from XXXX for the amount of XXXX and XXXX as a result, the XXXX was for car parts which i was missing some parts which were XXXX and the shoes were for XXXX which were defective i opened up a dispute with the merchant it was denied i opened up the dispute with my bank adp as a result im very upset and un happy with the outcome im just asking for my refund which clearly no one is willing to do so! Adp should be embarrassed and ashamed to do their customers this way! Its a big mess with these XXXX transactions ive been giving the run around for a month straight lie after lie
09/05/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IN
  • 47909
Web
On XX/XX/2019, {$180.00} was transferred from my " Wisely by ADP '' paycard into an unknown bank account. I have spent weeks calling ADP 's fraud department and being told that a letter is supposed to show up in 7-10 business days each time it was sent out. I am now 11 days into my third " 7-10 business day window and haven't received the letter saying what happened to my money. Everytime I ask to speak to a supervisor they put me on hold for 10 minutes and then tell me they are busy and will call back within 24 hours but never have.
07/31/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 92551
Web
On XX/XX/XXXX four unauthorized transactions were made using my debit card. The bank, Wisely by ADP deactivated the card and I disputed the transactions. XX/XX/XXXX XXXX XXXX XXXX {$130.00} XX/XX/XXXX XXXX XXXX XXXX {$79.00} XX/XX/XXXX XXXX XXXX XXXX {$180.00} XX/XX/XXXX XXXX XXXX XXXX {$320.00} Today, XX/XX/XXXX, I received a letter notifying me that there was no error and that no credit will be issued. This is unacceptable as these charges are completely fraudulent and these funds were stolen from me.
05/22/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CO
  • 80634
Web
Friday on the XXXX of XX/XX/2019 my balance XXXX i bought a few items everything was fine and then somebody took my card and paid the gas at a pump so like normal they put a XXXX $ on hold but once the transaction went through they took XXXX $ never gave it back .. i bought a tv from XXXX canceled the order they took my money and never gave it back im missing almost 300 $ out of my account transactions are constantly changing and not making sense dates disappearing its terrible
03/04/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 44857
Web
I have called them over 10 times today trying to get a hold of the dispute center and each time Im transferred to another customer care rep. And after the 4th time being transferred Im disconnected. ADP Cardholder services has been by far the worst service I ever experienced this will be my 3rd card in a 8 month period. This will be the 2nd time my card was hack and this time over {$1000.00} was transferred out of my account without my permission or without notice from ADP.
11/13/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Confusing or missing disclosures
  • CA
  • 90015
Web
ADP XXXX XXXX intentionally disclosed my personal information to over 60 employees without my consent. Ive been asking ADP to refrain from these activities since XX/XX/2020. Since The disclosure of my personal information Ive been a victim of fraud and my safety at risk due to disgruntled employees whove made threats against me.
07/09/2018 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • AZ
  • 85017
Web Servicemember
ADP is seeking to garnish my wages! They are informed that the court date to clear false and disputed debt is scheduled for XX/XX/XXXX at tha XXXX XXXX XXXXXXXX XXXX XXXX XXXX of XXXX. ADP XXXX XXXX XXXX XXXX, XXXX XXXX I have requested a release order from XXXX XXXXPA who keeps changing their name to create confusion.
08/15/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • SC
  • 29229
Web
XXXX XXXX XXXX have my employer taking {$350.00} from my paycheck totaling to the amount of {$1500.00}. I never received any documents in the mail and all of sudden the money has been garnished from my payroll. This is against the law. I want my money back.
12/29/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • NY
  • 10035
Web
I woke up to check my payroll card and it had XXXX dollars on it. I called to find out how when I just had XXXX $ on it before I went to sleep and I was told it was a transaction at XXXX XXXX from XXXX XXXX. The name of my card is XXXX XXXX XXXX.
07/29/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75455
Web
My income tax check was deposited into an account connected with the ADP My Wisely payroll card. It was deposited on XX/XX/XXXX and has not been put on my card as of this day. I've been calling and searching to no end on where it may be.
12/06/2019 No
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • GA
  • 30096
Web
I COMPLAINED to Adp. XXXX NXXXX & XXXX XXXX TODAY ABOUT TAXES DEDUCTIONS. THEY REFUSE TO HONOR WHAT I REQUESTED ON W2. THEY CAN CARELESS XXXX XXXX XXXX. PLEASE HAVE SOMEONE TO LOOK INTO THIS.
06/30/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • TX
  • 77354
Web
ADP 's Background Check form submission does not work. It returns raw PHP code. XXXX XXXX XXXX Attempted to call the number but waited for an extended period without anyone picking up.
02/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CA
  • 95337
Web
I am requesting ADP to close my checking account and they are refusing to close my account so that I am charged " inactivity '' fees they are sending me emails about.
03/10/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 32940
Web Servicemember
02/23/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Public record information inaccurate
  • VA
  • 20124
Web
12/29/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Public record information inaccurate
  • OH
  • 44074
Web
11/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
Phone
11/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • GA
  • 30088
Web
09/20/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • OK
  • 73160
Web
08/10/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AR
  • 72032
Phone
08/03/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WA
  • 98391
Phone
04/28/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Investigation took more than 30 days
  • OK
  • 74133
Web
04/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
03/03/2020 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Problem with customer service
  • OH
  • 45458
Web
01/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • LA
  • 71457
Phone
01/22/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone
01/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CT
  • 06810
Phone Older American
11/20/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 10027
Phone
10/21/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 23185
Web
10/02/2019 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Unexpected or other fees
  • NY
  • 10603
Web
09/25/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CA
  • 92335
Phone
09/12/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IL
  • 60622
Web
08/21/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Public record information inaccurate
  • IL
  • 60607
Web
07/18/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Public record information inaccurate
  • VT
  • 05089
Web
06/04/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 34997
Referral
05/31/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone
05/30/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Public record information inaccurate
  • CA
  • 92694
Web
05/24/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • OK
  • 74115
Web
05/23/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone
05/16/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08010
Referral
05/02/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • MI
  • 48213
Web
04/16/2019 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • TX
  • 78660
Web
04/10/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Public record information inaccurate
  • CA
  • 95901
Web
03/19/2019 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with your lender or servicer
  • Trouble with how payments are being handled
  • NC
  • 28128
Web
03/06/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Information belongs to someone else
  • IL
  • 60031
Web
01/24/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • GA
  • 30088
Web
01/10/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Advertising
  • Confusing or misleading advertising about the card
  • NJ
  • 08105
Phone
12/19/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Their investigation did not fix an error on your report
  • GA
  • 30088
Web
11/09/2018 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • GA
  • 30088
Web
10/10/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • GA
  • 30088
Web
10/10/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • FL
  • 34232
Web
09/14/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33147
Web
04/03/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Information belongs to someone else
  • CO
  • 80249
Web
11/15/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
11/13/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 92377
Web
11/08/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92377
Web
11/02/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 92377
Web
10/26/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92377
Web
10/26/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 92377
Web
10/24/2017 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 94605
Web
10/19/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92377
Web
10/09/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92377
Web
10/06/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 92376
Web
09/26/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • CA
  • 95971
Referral
09/25/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92377
Web
09/08/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 90063
Web
08/28/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 32966
Referral
06/21/2017 Yes
  • Debt collection
  • Private student loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IA
  • 52405
Web
02/06/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • CA
  • 93065
Web
01/23/2017 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Fraud or scam
  • NJ
  • 08816
Web
05/26/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • CO
  • 80128
Web
01/29/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • MD
  • 20724
Web
12/02/2015 No
  • Prepaid card
  • Payroll card
  • Fraud or scam
  • GA
  • 30350
Web
07/24/2015 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • MS
  • 39066
Referral