| 09/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Failure to credit a payment to a borrower 's mortgage loan account as of the date of receipt in violation of 12 CFR 1026.36 ( c ) ( 1 ).
Your company did not properly credit the payment that I made on XX/XX/XXXX in the amount of {$2200.00} This payment should have been credited to : - XX/XX/XXXX payment to principal, interest, escrow, or other charges. in addition, {$170.00} of that amount was to be applied as the additional principal amount.
Your company failed to credit the payment I made on XX/XX/XXXX as of the date of receipt. This error resulted in an additional over {$43.00} per day in interest that would not have applied to my account.
Your company did not properly credit the payment that I made on XX/XX/XXXX in the amount of {$2000.00} This payment should have been credited to : XX/XX/XXXX payment to principal, interest, escrow, or other charges.
Escrow Errors : Failure to refund an escrow account balance as required by 1024.34 ( b ).
I believe that I am entitled to a refund of excess funds in my escrow account and I have not received them. The insurance has been paid for the year and the total tax liability is less due to the homeowner 's exemption.
My taxes are $ {$6000.00} without any exemptions as an estimate from county.
my insurance is {$2300.00} which covers until XX/XX/2023. This is about eight months away. Currently, they are holding over {$5600.00} in my escrow account and continue to deduct {$440.00} per month for the next eight months.
Please note the following : {$440.00} ( current escrow payment monthly ) x 8 ( months left until homeowners insurance is due ) = {$3500.00} additional by bill due date {$5600.00} ( current balance in an escrow account ) -- -- -- -- -- {$9200.00} in escrow total by the due date...
Escrow payments due ( taxes and insurance ) {$6000.00} taxes rough estimate from county ( not including my homeowners exemption ) {$8400.00} for property insurance -- -- -- -- -- -- -- - {$8400.00} total bills due This is an overage of $ XXXX {$1100.00} once I include the homeowners exemption.
Fee Errors : Imposition of a fee or charge that the servicer lacks a reasonable basis to impose upon the borrower.
Your company incorrectly imposed a late fee on XX/XX/XXXX in the amount of {$75.00}. My XXXX payment was not late, it was sitting in your reserve account from my payment on XX/XX/XXXX that was not applied.
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| 11/04/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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so i paid my behind mortgage on XX/XX/XXXX after i received a NOI from AUGUS REI. August Realstate I as it shows on my credit.they confirmed they received the check on the phone for XXXX $ on XXXX XX/XX/2023 that would clear all the balance due and fees and make my account current and since it was before the NOI deadline no further action should have been made by the company. but the company kept sending me wrong statements after and ignoring this huge payment. i kept calling couple of times at least 4 times and they said they will process the check and the wrong statements was an error. on one ocasion they said i have not made the payment to them!!! then they checked again and said they received it!!! but nothing happens after 45 days. they sent me a wrong notice of acceleration letter on XXXX XXXX although my account was current at the time ( XXXX XX/XX/2023 ) and i had paid every single balance due for each month as well. they are reporting my account as late to the credit bureau XXXX and damaging my credit as well. i dont know what to do really. i keep calling them but no results. last time i called 4 times in a day and they said that their account department is busy they are going to call back they never called back. i am frustrated. i have paid my balance in full and keep paying the balance every month and they are trying to ignore my XXXX $ check and sell my house illegaly. also they are reporting this account as late wrongfully since and damaging my credit. please help me
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| 03/04/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Mr. XXXX XXXX who is my lender, failed to pay my property taxes that are now delinquent and due for the year 2020. I have in good faith made all of my mortgage payments ( to August REI the lenders 3rd party loan servicer ) month and within time frame given each month without being late or missing any payments. Included in my mortgage is payments that is supposed to go towards paying the taxes in XXXX, Texas ( the property in which I am currently purchasing from the lender ). I have included along with this letter a copy of the delinquent payment invoice sent to me from XXXX County Tax office. Please help with this issue. This is a hugh inconvenience as well as a threat to my daily living stability and my families lively hood.
Prior to this I had to constantly go back and forth with getting my homeowners insurance paid for the year with monies paid into my escrow account. The year before I was forced to pay for two different homeowners policies due to the lender not wanting me to go with a lower rate and better company.
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| 07/12/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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My husband and I sold our home in XX/XX/2022, because we found out that we purchased our house with a wrap mortgage ( unbeknownst to us ). A few months later, August Real Estate Investments ( the servicing company ), reported to XXXX that we owed late payments that total {$3800.00} and the balance of the home of {$180000.00}.
I have spoken with August REI staff, via telephone and email, and was told that the account was reported closed in XX/XX/2022, with a balance of {$0.00}. Because of this, I disputed the discrepancy on XXXXXXXX XXXX website. When I received the results of the dispute, the discrepancy remained on my credit report. Since then, I have disputed this inaccuracy four separate times. The results continue to state, " THIS CREDITOR HAS VERIFIED TO OUR COMPANY THAT THE CURRENT STATUS IS BEING REPORTED CORRECTLY ''.
Again I made contact with August REI and was told that they would dispute the matter and have it removed. That has not happened. My most recent results were returned on XX/XX/2022.
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| 01/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was never provided via mail or email options for my escrow increase. AT ALL. I want the option to pay the one-time lump sum. By them uploading the statement to my previous complaint with CFPB does not constitute them providing it to me. They claim on that statement there is a {$620.00} shortage to be collected over 12 months that would be about {$54.00} increase ... yet my mortgage increased over {$300.00}! Overnight with no letter no explanation as to where this money is going. I DEMAND an option to pay my one-time lump sum. My mortgage has increased over {$300.00} with NO NOTIFICATIONS or NOTICES.
Secondly, again my additional payments are not being applied to my principal balance the DAY they are recieved.
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| 12/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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Our mortgage was increased by {$400.00}. We requested a new XXXX that took them 5 months to do. They did it without the correct tax information. Our taxes are around {$1700.00} a year, they are charging us. {$550.00} a month in land taxes on our mortgage. We sent them the correct tax amount, the tax offices have sent it : they continue to over charge us where we can not afford the payment, we even got a letter of foreclosure in the mail when I said we were getting an attorney they took it back. But they continue to charge us over {$6000.00} a year in property taxes on our monthly mortgage when it is only {$1700.00} a year. Our original monthly payment was $ XXXX it is now {$1800.00}
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| 04/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I submitted A payment in the amount of {$2300.00} to August REI. We closed on XX/XX/2021 for refinancing and therefore XXXX payment was not due to the mortgage company. I received a partial refund in the amount of {$1600.00}. However, I should've received the full amount of {$2300.00}. On XX/XX/2021, A payoff request was submitted to the title company with amounts valid thru XX/XX/2021. The pay off amount as {$49.00}, XXXX. The title company paid {$49.00}, XXXX on XX/XX/2021. I would like the remaining balance of {$670.00} to be refunded.
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| 12/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Public record information inaccurate
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Web |
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Incorrect comments reported under loan servicing company regarding a mortgage I had with and investor. August REI has not and will not update status to Release of Lien vs. Deed in Lieu of Foreclosure although the investor has filed a Release of Lien. Service Company not involved in agreement.
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| 01/13/2024 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Foreclosure
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Web |
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| 06/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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| 12/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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| 08/04/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Phone |
Servicemember |
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| 05/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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