| 11/03/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
Older American |
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On XX/XX/XXXX, I made several deposits via the drive -through window at one of the banks we do business with in XXXX XXXX Virginia XXXX All were put in the same tube at the window. There was one check deposited to my sons, account, no deposit slip, " For Deposit Only '' written on the back, no account number. The other two deposits consisted of one check, with no deposit slip, written from our account at another bank, made out to me, with " For Deposit Only '' written on the back, without our savings account number written on the back, and a cash deposit of {$6000.00} WITH a deposit slip to our savings account. My sons check for @ {$31.00} was deposited in to his account, and my check for {$3000.00} made it into our savings account. The {$6000.00} cash, however, did not get posted to our account.
The reason I did not put my two deposits on the one deposit slip is because I always use a separate deposit slip for each type of deposit in order to track my transactions better in XXXX. But when I arrived at the window I was dismayed to find that I only had ONE deposit slip left in my checkbook.
I spoke to the teller ( a male voice there is no see through window at the drive up lane, and no tv screen monitor and the drive up kiosk, just a voice ) and told him I was submitting the deposit slip with the cash, and the {$3000.00} check ( made out to myself from an account at another bank ) would be endorsed with Deposit Only and my signature and to please deposit it in the same account that the {$6000.00} cash was being deposited in. I asked him to look up my son 's acccount number, and to use the account number of the deposit slip for the cash to deposit the check into.
I was extremely nervous in the drive-up lane at this branch. I had a large amount of cash, the right side is a very high hedge that blocks any view of the banking lane from the street, the lane itself is a good distance from the bank building.
I had to cram the white banking envelope thick with the cash into the tube, along with the two checks - a very tight fit.
I distinctly remember receiving the deposit slip for {$6000.00} as that was my greatest concern. I dont remember whether I received a deposit slip for the {$3000.00} check or not. I was anxious not to linger at the drive through- it was close to XXXX XXXX and not in a very good neighborhood. But I wouldn't have worried about because it was a personally endorsed check from our personal account at XXXX. As soon as I verified the deposit slip for the cash said {$6000.00}, I drove off.
In late XXXX, when I was reconciling XXXX statements, I discovered my deposit of {$6000.00} was missing from my account.
I leave my deposit slips in my car whenever I make a deposit at a drive up window. However, between mid-XXXX and XXXX, the deposit slips got thrown away.
As soon as I discovered the discrepancy, I drove to the branch and asked to speak to the branch manager. On Friday, XX/XX/XXXX, I spoke with the Assistant Branch Manager, to report the missing deposit. Apparently, the regular branch manager was in training for lending and had been out of the branch for the past several months. The assistant manager was very kind and helpful. His first question to me, however, was if I remembered whether I spoke with a male or a female teller. I thought it was a strange question, but one that might be helpful to him if he was to narrow down whoever might have assisted at the window. I told him a male.
He then took down all the info. At the time when I first came into the branch I hadnt pieced together all the events of the day which confirmed the time and date of the deposit. I only gave him windows of time in the month of XXXX. But I assured him the deposit had been made. To help broaden the search, he said he would look for any discrepancy between {$5000.00} and {$6000.00}.
He called me later to tell me that no discrepancies had been found for the month.
That next Monday, XX/XX/XXXX, I revisited the branch and spoke with the assistant manager again. I told him that I was now certain of the events/amount/and that the deposit was made on the XXXX. Heres why : 1 ) The cash had been withdrawn in XX/XX/XXXX from our saving account at Atlantic Union. We had withdrawn the money to be prepared for a cyber-attack on banks which many in the cyber-security world were warning about at that time. When we returned from vacation on Saturday, XX/XX/XXXX, we had a housecleaning scheduled for the XXXX. I had been very nervous about the changing cleaning crews and decided it was time to get the money out of our house and get it back into the bank.
2 ) The next day, on XX/XX/XXXX, I drove into XXXX, stopped at XXXX XXXX ( which is a couple blocks from the bank ) and picked up an item. While I was in the store I was very nervous about the cash in the envelope which I had hidden under the front seat and as soon as I finished at the store drove to make the deposit.
3 ) When I returned from making the deposit on the XXXX, I told my husband about the branch, the location, how nervous I was. He distinctly remembers that conversation.
4 ) The deposit date and time were confirmed, and my presence at the drive thru were confirmed by security cameras on the XXXX, and both my check and my sons check were deposited correctly- on the XXXX.
I related all to the ass't manager, and then he informed me that that week ( XX/XX/XXXX ) was his last week at the branch. His last day would be the XXXX. He also informed me that the bank was changing computer systems in XXXX. I asked him if that meant if this wasnt solved by XXXX did that mean all the data would go dark or be lost? He said unfortunately yes.
I asked him about the video footage of the drive thru. He said the camera is positioned to show the inside of the car so as best to identify the action/items and doesnt identify the car. He told me I needed to make a police report to actually have a third party access the video if I needed/wanted to verify their findings. He said he made the request to his supervisor, and the supervisor would be calling me. I never received a call from any supervisor, ever, despite being told this several times..
Late in the day on XX/XX/XXXX, the assistant manager called and informed me that he had had all the tellers go through their batches of work ( searching for deposit slips/discrepancies ) for the month of XXXX and nothing showed up. He also reiterated there were no discrepancies found that neared the {$5000.00} - {$6000.00} mark.
I asked him if there had been any staff turnover since XX/XX/XXXX. He said none. Remembering his initial question when I reported the discrepancy, I also asked him how many males worked at the branch. He said only one. Him. I asked him if he went through his batches and he said he indicated he sometimes was just working the drive-through for a teller who was occupied.
I then made my first call to Atlantic Unions fraud department. Customers can not speak to anyone directly in that department- they only get as far as the XXXX number customer service operator. After patiently listening to my complaint, the rep said he was assigning it a case file number : XXXX. ( I am curious as to wether this was a computer auto-generated case number from their system, or whether it was a number someone - whether the customer service rep or someone he referred to as a " supervisor '' who he consulted periodically while he put me on hold - came up with on their own. ) I called the branch on Friday, XX/XX/XXXX, and the teller told me the assistant manager had been transferred a day earlier than expected. The next week I drove to the branch and this time met with the manager who was now back at the branch.
The manager assured me he was looking into everything and promised to keep me updated.He dutifully called the next day telling me he hadnt heard back from anyone in the other department researching the issue yet. However, another week went by with no updates. I drove back to the branch. The manager then made a call to the department while I was there and I listened while he requested over the phone once again ( the request had been made supposedly by the assistant manager weeks before, and again by the manager when he took over ) to view the drive thru video footage. He called me back later in the day and told me someone had viewed it and had determined that {$6000.00} cash had not been deposited. I told him that was a curious thing to say because you could not see how much cash would have been deposited. But you could certainly see if a thick white envelope was in the tube, which they were not willing to say whether they saw or not.
I made my second call to the Atlantic Union fraud /customer service line on XXXX XXXX, and once again complained. On XX/XX/XXXX, the manager informed me they had closed the case. I again asked about the security footage. XXXX would not/could not be any more specific than saying that the viewer was specific saying cash in the amount of {$6000.00} had not been deposited. I asked about inside the bank the teller footage. Had someone reviewed that? he would not specify whether that had happened or not, only that they were closing the case. He directed me to a police incident report if I wanted a third party to view the footage. He would not provide me anything in writing about what the video footage showed.
When I attempted to report it to the economic crimes division, the detective said it was an internal bank affair and that I should report to the banks fraud department as well as to the federal reserve. He also said that banks and other businesses often referred customers to make a report to access video surveillance footage - but that it was an internal bank issue and they could not help.
Thank you for looking into this matter. Unfortunately, I do not have the deposit slip. A definite scenario of my word against theirs. But, there is nothing that states at the bank if you do not have your deposit slip you can not prove we have your money. I have always felt I would be protected by security cameras and other checks and balances. Im hoping you can investigate further any and all possibilities about how the bank or teller mishandled {$6000.00} and where it is which is not in my account.
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| 03/10/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
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On Friday the XXXX rec 'd call from ATL Union Bank about NSF call the payee, and the bank. Advised money is in the account, dont know why they didnt run the check bank Per Mgr, they dont 1 time that all, etc.
From Friday to Now its been a nighmare with this bank, I believe they deliberatly holded my cashie 's check without processing it. I was told they can get it out the ATM and process it by the Market Mgr, so tell me why its Thursday morning at XXXX and this check is still not cleared in my account., I had to run around all afternoon, leave my place of business to get a cashie 's check from the payee out the same account XXXX XXXX XXXX where the original NSF came from. I did everything the bank manager XXXX XXXX stated to do, and it will be clear. That didnt happen. I will be filing an investergations with the Attorney General Office in regards to this bank sabotaging by small business. I will not let them get away with this, they could of help instead, I got lied on about threating staff, was told they will get it out the ATM, and was told I would be called everyday until it clears. Well I didnt rec 'd a call from anyone yesterday after XXXX ATL Union Bank , this is when you aware, they are trying to get you upset and out of character. Nope, I will use file complaints remember your staff tired to lie stated I threating her, LIES -stating I'm going to sue is not a threat its a promise.and get this to not happen to Business customer or personal, it degrading and disgusting that ppl have feeling into business, this is business not feeling. These branch and managers need to be looked into someone's business can get destroy for feelings.
I'm a small business owner and the bank manager contacted me regarding a NSF check, XXXX XXXX, the bank manager in XXXX VA, advised me to stop using themoney, contact the person who gave the check and hang up. Wait, I got in contact with the payeeand the bank. I was advised the money is in the person 's account, and to have them resubmit the check, I called XXXX XXXX back and asked her did you make a courtesycall to XXXX XXXX. She advised no, that's not the process, First she didn'tknow the process because she advised me FRAUD had the case as it was Fraud, then couldn't advise whether they was placing the check back in to be ran a 2 second time as XXXX XXXX advise, they can put the check back for withdrawal. Well the bank manager had no clue what to do, how it works to assist a business owner, which funds taht were needed to run my business, instead she proceeded to act nonchalant or care in the world. She continued to talk in a low tone, as she didnt care as if beingdisrespectfulout loud is the worst. No, what is worse is howyou didn't know your job, causing me to run around getting a cashier 's check from thepayee to resubmit, ( Which was place in the acct on the 7th and still not clear ) and advise it would be available the next day once I placed it in my account. Prior to this conversation, I asked to have her manager call me, it took her manager until Monday to contact me, and advised I need to learn how to talk, etc, used by discussingdemeanoras I was threatening her life and notated it becauseI belittle her work ethic and askfor her manager to contact me because I could not get what to do, no help at all regarding a check I place into by business account, that I'm aware the money is there, but two banks differ, her manager was more focus on my demeanor then the problem at hand, where as my demeanor was not the issue prior, if your staff learns how to assist instead of hanging up phones and given wrong information to assist a small business. Do youthink they worried about the oppression, I rec 'd that day alone with a soft spoken person acting like ok, and so what if you just go get another check, let me get off my phone. That was her demeanor ; it wasn't loud but oOK for her to do!! EQUAL JUSTICE or NO JUSTICE, Period. How dare herassist in a manner that'sdegrading to a person business as throwing tactics of being soft spoken nice, But it's not nice to try and belittle someone in a soft spoken voice, as not caring to a loud voice, then LIED about me threateningher, no I threatening to sue and she took that, but still answers my calls and spoke with me. Nevertheless, the problem still stands and I was advised by her Market Mgr. that she will get the check out ATM, run it etc. That didnthappen, so it's a control thing with these banks, higher position ppl, its how they feel that day is how they handle you. If this was about business, they would have done everything to make sure my account was taken care of after advising the money was there. I have no control over how two banks work, one making a mistake, and the other stating we don't have to resubmit, we don't have to rush on a cashier 's check etc, so basically it'swhat and how they want to work with you. Sad, no worries, I will never bank with ATL UNION BANK. AS soon as my money clears, closing the account.
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| 04/27/2022 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Can't close your account
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Web |
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I opened an account with Atlantic Union Bank online and subsequently had a hold placed on my account causing the initial funding and a single direct deposit on XX/XX/XXXX to become trapped with a balance of XXXX. They will not remove the hold. They will not close the account and release the funds. All attempts at working with customer service have gotten nowhere, I've been told at least twice the rep would work with a manager and call me back and they never call be back.
These are the actions that have occurred.
XXXX I read the fine print on the checking account signup pages and NC was listed as valid geography for opening an account. Not specific counties or zip codes in NC, just generically all of NC.
> I created the new free checking account successfully from the online website. I entered all the datapoints you would expect with a checking account signup, Drivers License, Social Security Number, Address, DOB, telephone, etc etc.
> Part of the process of opening the account is funding the account. I also successfully funded the new account from an existing old account for XXXX dollars.
XXXX Immediately after successful signup I was allowed access with an account to online banking, so I got my routing and account numbers and submitted a Direct Deposit change with my employer payroll processor.
> Within 24 to 48 hours of the successful online signup my account had a hold placed against my account and I could no longer access my web account.
> After calling the XXXX number they claimed something was not right with my address on my drivers license and that I would have to come into a branch to have my driver license verified. Well, it turns out they recently closed the XXXX branch location so because I live in XXXX XXXX and the nearest branch is in XXXX I said to just close the account and return me the funds.
> No one on the XXXX support line knew how to close an account with a hold against it. I had to call 3 times to get someone to tell me that I had to send a Notarized letter with a copy of driver license.
XXXX Since I had heard conflicting stories on how to close the account I was doubtful the notarized letter would work, so I googled individual branches and selected the XXXX XXXX branch based on the XXXX review scores and called that branch directly to cut out the XXXX support line. The XXXX XXXX branch also confirmed that a notarized letter is the only way to remove the hold. The person I talked to told me the branch manager would call me back my end of day and never did.
XXXX On XXXX I went to a different local bank that offered Notary services and I got the close request letter notarized. I chose this location specifically because it was in the same parking lot as a USPS post office. I went directly from the notary location to the post office and dropped the letter in the blue mail collection bin.
XXXX I heard nothing so I finally called again on XX/XX/XXXX. I was transferred several times, no one had received my letter. There was confusion on their part between the back office and the XXXX XXXX branch location. They kept asking me where I sent it and did I put attention or Care Of XXXX XXXX. I was like no I sent it to the po box address you told me to send it to. I was told again that I would be contacted by the end of day on the status of the missing letter and was not contacted.
> I waited till XX/XX/XXXX and called again. Same run around with long wait times and being transferred. Still kept asking me about the back office. Finally confirmed that they never received the letter and asked me resend it, to the same address as before! That letter had all my personal sensitive information, DL, DOB, SSN everything and who knows where it is now.
I feel like there is inconsistencies in their business practices. When I entered the information for the online signup they had 100 % of the datapoints necessary to verify me or not. DL, SSN, DOB, XXXX, Credit Scores, etc, like they have everything they possibly could need to verify me. It feels disingenuous that they accepted my online application only to turn around and say something wasn't right about my drivers license. They had my address and my driver license number when I signed up, if there was a single red flag why did they allow me to finish the application? I think their website requirements and their actual business practices are out of alignment. I think they don't want to do business with people who can't come into a branch, so instead of updating the web with specific geographies they use this driver license verification as a ploy to weed people outside of their business districts out.
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| 01/13/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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Not sure how long this has been going on. I have begun noticing deceptive practices, over the last 12 months. It began when I noticed that, all of a sudden, when I deposit cash into an Atlantic Union Bank ATM, to avoid an overdraft, XXXX XXXX actual cash payment was not processing and being applied to my account for anywhere between XXXX XXXX XXXX XXXX. When I called about it, I was told that my cash payment was being placed on hold, for the XXXX XXXX XXXX XXXX thus I incurred an overdraft charge. After this occurred several times, I begin researching other banks for my direct deposits. It seems now, that I have switched to a new bank ( a couple of months ago ), but still allowing {$150.00} per paycheck to still be deposited into my Atlantic Union Bank account, now even my XXXX deposit are being delayed, thus incurring an abusive amount of overdraft fees. Im constantly depositing money that is being held, then incurring another overdraft fee. Latest example on XX/XX/23, I overdraft my account, even though a couple of years ago, I opted out of the overdraft option, the charges should have been rejected., yet it seems over the years the bank had been picking and choosing, which payment they were letting go through and which they will reject. This always seem to occur when my balance is low, causing avalanche of XXXX XXXX XXXX XXXX XXXXXXXX because I have to ask others to assist me in catching up my account, but it never catches up. Yesterday ( XX/XX/23 ) I called and spoke with a rep who told me I was opted out, but the opt out does not include recurring payment the charges that were being charged were not recurring. I never got an explanation for why these charges were not being rejected, nor an explanation as to why I was not notified that my account was overdrawn, via email/text alerts. If I didnt go in to check on my XXXX deposit, I would probably have incurred hundreds of dollars in overdraft fees. When I made the first XXXX deposit, I added an extra {$100.00} ( overs draft was {$190.00} some, I XXXX {$300.00}. My account showed {$100.00} ( est ). Yesterday I checked and the account was showing additional overdraft fees of {$110.00} bringing my balance to a - {$9.00} ( est ). Which is why I called. While on the phone with the rep. I XXXX an additional {$10.00} around XXXX on XX/XX/23, the rep acknowledged receipt I even got confirmation from my other bank that it was delivered. The account showed a balance of + {$.00} ( est ). I just checked my account, it is now showing another overdraft fee, leaving a negative balance of - {$37.00} available and- {$9.00} current. Due to another overdraft fee of {$38.00} of the {$9.00} that I XXXX the {$10.00} over for. The {$10.00} is still showing pending. I was told by the rep, that the XXXX payment had to be there by XXXX in that day ( XX/XX/23 ), the {$10.00} was sent around XXXX on XX/XX/23, while I was still on the page with the rep. This is deceptive practices Atlantic Union Bank is manipulating my deposit in order to charge me overdraft fees. This is not fair. I dont have money to throw away like this. How many other people are experiencing this. It is making me physically Ill. The phone call did nothing, they are continuing to impact me negatively, in my opinion this is being done intentionally and with malice. What can I do to stop this predatory practice? Please help! This is not right.
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| 10/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Good evening.
Quick Background story, I sold my home at XXXX XXXX XXXX, XXXX, VA XXXX on XX/XX/XXXX.
In preparation of the sale of the home, I called my Lender - Atlantic Union Bank - on XX/XX/XXXX at XXXX XXXX to ask them to please put a stop on my Mortgage Payment due to the fact that the house will be sold and the Mortgage paid in full on XX/XX/XXXX. The Representative looked up my account and advised that they will not be able to stop the payment, that I would have to contact my Financial Institution in order to stop the payment. I then advised that I will contact my Bank and that the XXXX Mortgage payment will not be made. The Payoff requested was good through XX/XX/XXXX to give it a few extra days in case of a slight delay to ensure there will be no short Payoff balance. The Payoff was provided by the Lender XXXX. The Loan closed and funded as expected XX/XX/XXXX. I received an email from the Settlement agent handling the Transaction on XX/XX/XXXX that Atlantic Union Bank had reached out regarding owed funds, explaining that the Payoff amount was short by {$650.00}. I called and emailed Atlantic Union the same day ( XX/XX/XXXX ) to inquire as to why the Payoff was short as it was good though XX/XX/XXXX. I was told that they had accounted for the XXXX Payment to post and this said Mortgage payment was included in the payoff balance. This was news to me as I had taken all necessary steps to ensure that the Bank was aware that no Payment will be made for XXXX due to the sale of the Property.
Since XX/XX/XXXX have I been in constant communication via phone and email, working on finding a solution as soon as possible. Today, the Consumer Relations Department advised my Bank contact ( XXXX XXXX XXXX, Loan Services Supervisor at Atlantic Union Bank ) who then reached out to me via email and phone, that there will no Resolution and that the full amount is due.
The Sales price of the home was determined heavily by the Payoff provided by Atlantic Union Bank plus a very small cushion to include closing cost. I sold the home $ XXXX under value, all I asked is to walk away without having to bring any money to the table. Had I been aware of a higher Payoff amount, the Buyer would have paid the additional sum.
Due to Atlantic Union Bank 's fault am I now liable for {$650.00} and I don't think that is fair. I have explained all of this in great detail via phone and in writing and can document the numerous conversation. Regardless of the facts, the Bank was not willing to work with me and take accountability for their mistakes. For over a week have I now been trying to get this resolved.
The Banks excuse that the Settlement agent failed to call the day of closing and that the funds are therefore due are a feel good statement. The Payoff was good until 4 days past closing, no Settlement agent calls the bank the day of closing to confirm accuracy of balance unless a payoff has been expired ( and even then, the per diem is listed on the Payoff in question ). And the Solution to apply my overage Escrow funds to apply directly to the Payoff difference is not a solution in itself as the Escrow overage are funds due back to me as this was already paid by me and doesn't justify or correct the error on the Banks part.
Thank you for your time and assistance in getting this resolved.
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| 02/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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|
Web |
Servicemember |
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# 1 THIS ACCOUNT DOESN'T APPEAR ON XXXX. It needs to be ADDED.
# I've had a mortgage with UBT since XX/XX/XXXX that is not appearing on XXXX or TRANSUNION although UBT claim to have reported it to all 3 Bureaus. It has not appeared since XXXX. In my last complaint with UBT, I was told by them, the reason XXXX could not report it was due to my name needing to be changed to " XXXX '' which I promptly did even though the credit with this account had always been set up with XXXX. However, even after doing this, it still does not appear on XXXX.
# AFTER I contacted XXXX about this issue it was promptly investigated and fixed. XXXX investigation of XX/XX/XXXX reported ( see attachment ) A maximum lates in XXXX and XXXX to be 90 days. XX/XX/XXXX 's visual depicted XX/XX/XXXX as CURRENT - PAYING AS AGREED. Today, UBT is reporting a late payment in XX/XX/XXXX which is NOT THE CASE as the account has been current for the last 12 months since XX/XX/XXXX. In XXXX, it will be 12 months since it was ever late.
# 2 ISSUE - THE BILLING STATEMENTS ARE WRONG. They do not reflect the 15 days of grace pursuant to Federal LAW but instead only allows for. 10 days of GRACE.
# 3 ISSUE - THE ACCOUNT IS WRONG IN ITS ENTIRETY.
Since XX/XX/XXXX, I have paid an additional {$10.00} along with the {$690.00} and instead of the balance going down it appears to going UP as it states as of today to be {$32000.00} when the balance was {$31000.00} in XX/XX/XXXX as reported by XXXX.
This account was late as depicted in XXXX 's investigation as ( XXXX ) ( i.e., XX/XX/XXXX ). If this were the case, the late payments should only be a TOTAL of {$900.00} ( XXXX XXXX ( XXXX ) / XXXX x XXXX ( XXXX ) = XXXX / XXXX x XXXX ( XXXX ) = {$310.00} -- a TOTAL OF {$900.00} NOT {$2000.00} that is currently being reported ). FURTHERMORE, if the late payments are being calculated after 10 days instead of 15, then this would change the late payments entirely.
As it stands, I want this account to start reporting to XXXX correctly. I would like to receive the entire history of this account from XXXX to the present immediately so that I can have my accountant go over it with a fine tooth comb to correct any late charges that have been assessed erroneously, and the BILLING STATEMENT CORRECTED TO REFLECT A 15 DAYS OF GRACE as prescribed by federal law.
# 4 ISSUE - UBT HAS NOT GIVEN ME THE REQUESTED HISTORY FOR THIS ACCOUNT.
I have requested the entire history of my account from XX/XX/XXXX that I have NOT received # 5 ISSUE - THE MORTGAGE BILLING STATEMENT IS WRONG I requested that my Mortgage Billing Statement be corrected to show a grace period of 15 days. and for this account to be ADDED to my EQUIFAX file. It has not appeared since XXXX. XX/XX/XXXXinvestigation shows the following XX/XX/XXXX as XXXX. # Based upon the erroneous Billing Statements, I do not believe that this account was ever 7 Tims 30 days late ; 5 times, 60 days late 5, or, 2 times, 90 days late.
# THE END
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| 05/27/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Improper use of your report
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Web |
Older American, Servicemember |
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XX/XX/2021 I applied for a home equity loan at Atlantic Union Bank XXXX Virginia. Loan officer said I could borrow up to the 80 % of the appraised value of my house. I chose 50 % for a {$50000.00} loan approx.
I submitted an official credit score document up to date 4 days prior, showing 803 " excellent '' in a green circle. This was accepted by the loan officer. I presumed this would be used.
She indicated there should be no problem. 4 days later I was informed that I can only borrow {$12000.00}. I was surprised as two other banks in the area XXXX XXXX XXXX and XXXX XXXX offered the full {$50000.00} where I don't have any money deposited like I do this Bank.
I explained to the manager why the reasons they gave me did not make sense from a banking or common sense standpoint. I would not put my home up worth a XXXX XXXX for a {$10000.00} loan that I don't need. It was for a slush fund as I explained to the loan officer.
The larger concern for me is my CREDIT SCORE. They informed me that they did a hard credit check to verify my credit score on the official document I submitted. It took me almost a year to get out of the 790s and to XXXX. One press of a button by Atlantic Union Bank took most of it away in an instant and back down into the 790s!
I was informed by two Atlantic Union Bank ladies that they do this to all there patrons. Three Atlantic Union ladies told me they agree with my common sense logic that this punishes their customers for not doing anything wrong. Following their rules to get a loan or to be considered for a loan does not reflect negatively on their financial management character. It's just applying for a loan. Why would you want to hurt somebody's credit. No answer The only people who benefit from lower scores unjustifiably are banks. They can charge you more to buy their money. Everybody else suffers, buyers, sellers, businesses the economy. Worse, this bank had an official verification of my credit score from a multi-billion-dollar bank right down the street.
Had I known that they were only going to loan me a 10 % of the value of my house and that they were going to do a hard credit check doc my credit score 7 full points I would have never applied for the loan.
The person who approved the loan for such a small amount, I knew it would probably not be accepted and did the hard credit check anyway. And didn't think a thing about it.
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| 11/23/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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I made a XXXX transfer from another bank account I have into my Atlantic Union Bank joint checking acct for XXXX around XXXX XXXX on XX/XX/XXXX. These funds were placed in my available balance immediately making my available XXXX. I then transferred XXXX out of my joint acct into my single checking acct at Atlantic Union. My available balance was left at XXXX and was never negative.
On XX/XX/XXXX, I was charged a XXXX overdraft fee for the XXXX I transferred out on XX/XX/XXXX AFTER the money I transferred from my other bank had been made available to me for use. This is beyond misleading to show funds available and allow them to be transferred out and then charge an overdraft fee for that.
I called about the fee that was charged on XX/XX/XXXX at which time my negative balance after the XXXX fee was XXXX. This points to a problem since my total negative was less than the fee charged! Atlantic Union refunded the fee charged XX/XX/XXXX as a " courtesy '' but then told me that ANOTHER fee was going to come out because before they charged the fee on XX/XX/XXXX, I had move another XXXX into the acct on XX/XX/XXXX before they took the first fee out and then immediately moved XXXX to another Atlantic Union acct. AGAIN, these funds were available to me when I did this. So then they take that first XXXX fee out and then post my transfer AFTRR the fee, which makes it look like I also overdrew on the XXXX transfer out. So they charge me ANOTHER fee of XXXX. This is insane. My balance is again negative XXXX which is still less than the fee charged. I'm being charged a fee because of a fee and that is crazy! My available balance was never negative and I never initiated a transaction before funds were in my balance to use. The posting logic of this bank is set up in a manner to drive fee income and take advantage of its customers when funds are already low. I want a refund for the second fee assessed to my acct. I want to point out again that my acct balance was never negative and although I understand that you can't initiate a debit and THEN move funds in to cover that debit I did my credit transfers first, checked my available funds and initiated debit after that and based on what was AVAILABLE to me.
Fix your posting logic or eventually you will get be involved in a lawsuit. Bigger banks have already gone through similar disputes in court and lost.
|
| 11/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
I currently have a checking account with Atlantic Union Bank. This account was opened in XXXX or XXXX. I have about {$970.00} on deposit with them. I have had this amount of deposit with them for the last year and a half to XXXX years. It is basically just a savings account. Monthly they would send me an update on the balance for this account. For the last four or five months I have received nothing. Five days ago I started to try to access this account. They have sent me a link to get online with my account. When I tried to do this they said that account had been put on hold because of inactivity. I have called them to explain the situation and they have sent me links to set up a online account and access. They told me that I need to sign a letter and send it to them authorizing them to reactivate the account. I did this yesterday XX/XX/XXXX. I downloaded the letter I signed it I scanned it and I mailed it back to them through their secure link. This morning I called and tried to access the information on my account telling them I wan na make sure that they have received a letter. They tell me that I could they can not authorize me to have any access to my account because they can not authorize who I am. Ive given them addresses and Social Security number etc. They want me to do some sort of a XXXX meeting with them. I told them that I absolutely refuse to do that as I could pose as anyone. What good is a XXXX meeting when the documents are the most important thing and the fact that they are sending me links to the same email address where they always sent me information about my account. I just had a very heated conversation with them on the phone about access to my money which they are holding against my authorization. I told them that I was going to be getting in touch with The federal banking authorities about the situation being that they would not allow me access to my funds. Please help with the situation Ive done everything theyve requested and Im getting nowhere. Again this is Atlantic Union Bank. There is no office for Atlantic Union Bank in XXXX Georgia. Please help as I find this to be just unacceptable for them to hold my money and not allow me access. Thanks so much, XXXX XXXX
|
| 01/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
There was Fraud on my Bank Checking account starting on XX/XX/2020 XXXX for a total of {$28000.00}. I found out about the Fraud on XX/XX/2020 and called customer service at Atlantic Union Bank to alert them about the Fraudulent activity on my checking account and to freeze my account to prevent more charges. The next morning XX/XX/2020 I met with XXXX at the XXXX Atlantic Union Bank about the Fraud. She confirmed that my account is locked and I filled out documents to start the refund process. She told me it should not be a problem getting a full refund on the fraud transactions. Also instructed me to get a police report in which I did with the XXXX Police Department. I met with officer XXXX XXXX and my case report # is XXXX the same day.
XXXX sent me an email stating that the refund was refunded on XX/XX/2020 but only {$15000.00} was refunded. I replied to the email and stated that I hav n't received the rest of the refund of {$12000.00}. She replied that the fraud department said that those charges were not eligible for refund. Here is the email below.
This is what I got from the Fraud investigator XXXX, The customer has been reimbursed for the check and the eligible ACH transactions. It is my understanding that several of the ACH items that were disputed were not eligible for credit, as they were reported outside of the timeframe. The customer will need to continue to work with law enforcement to recover additional funds. Please let me know if you have any additional questions.
XXXX XXXX Senior Branch Manager XXXX # XXXX T : XXXX Ext. XXXX XXXX XXXX XXXX XXXX, VA XXXX Here is my timeline. I reported to XXXX XXXX as soon as I notice it was Fraud on my account.
Timeline : XXXX - The Fraud started XXXX - The day I noticed the Fraud and reported it to the Atlantic Union Bank Customer service number that day.
XXXX I met with you that morning to make sure my business account was locked to avoid any more fraud and start the refund process on the fraud items.
__________ I have banked with Atlantic Union bank for years and I'm very disappointed that they are giving me a hard time refunding my money back and being on top of the refund communication.
|
| 01/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This is an update to complaint # XXXX In XX/XX/XXXX XXXX paid {$13000.00} towards my mortgage principal. ( See document ). The ENTIRE balance at the time was XXXX.
In accordance with the loan agreement the mortgage NOTE was satisfied but the bank has refused to mark the loan paid in full and have added an additional {$9000.00} to the principal.
Here is what the contract states.
Unless the law says otherwise, ALL payments received shall be applied as follows First to any prepayments due under the NOTE Second to any TAXES AND INSURANCE THIRDLY TO INTEREST DUE FOURTH TO PRINCIPAL LAST TO ANY LATE CHARGE Atlantic was instructed on XXXX to pay mortgage note OFF IN FULL MOREOVER, THE FOLLOWING DISCREPANCIES WERE FOUND : Issues with XX/XX/XXXX statement 1. In XXXX, XXXX, XXXX, BILLING STATEMENTS were generated on the XXXX of each monthAFTER a late fee can be accessed and/or generated but XXXX bill was generated on XXXX.
2. They are reporting on the 1098 to IRS that only {$1800.00} of interest had been assessed but the billing statements contradict.
3. XXXX. XXXX and XXXX BILLING statements clearly show all actual payments and/or TRANSACTIONS. For example : payments to principal in the amounts of {$5000.00}. {$2500.00} are clearly shown on XXXX & XXXX statements. AND THE billing statements HAVE BEEN GENERATED ON THE XXXX of the month. BUT XXXX statement for XXXX has been generated on the XXXX and does NOT show the {$13000.00} transaction. It is showing a principal pay down of {$2200.00} and a regular payment. When in all actuality, the entire loan was paid in full in the amount of {$11000.00} on XXXX as per what is being reported to the IRS ON THE 1098.
4. Clearly, something is off with Atlantic Union bank reporting on both their billing statements and their IRS accounting.
PLEASE NOTE LOAN BALANCE that Atlantic Union Bank REPORTED ON Form XXXX TO THE IRS ON XX/XX/XXXX and COMPARE THIS DOCUMENT WITH THE XX/XX/XXXX billing statement. ( See ( attchbilling ) document dated. XXXX HOW TO RESOLVE?
An audit of the banks books are warranted A deed marked paid in full sent to me A refund of all monies owed and fines assessed
|
| 11/22/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
At the beginning of XX/XX/2018, I applied for a XXXX XXXX XXXX XXXX Business Checking account. I opened the account because I saw a promotion online for : " To earn a {$250.00} cash bonus, open a new Free Business Checking or any Union business checking account, maintain an average balance of {$2000.00} or more during the first 60 days and make any combination of 8 qualifying transactions by debit card at merchant locations, check, or online bill payment within the first 60 days. '' On XX/XX/2018, I received an email from an account administrator requesting business verification documents. I provided the requested documents on XX/XX/2018.
During the rest of the month of XXXX and beginning of XX/XX/2018, the bank requested additional verification documents, to which I provided in a timely manner.
On XX/XX/2018, it was informed to me that my account opening was successful and in order to open the account, an opening deposit was required. I was provided a mailing address to mail a check to, to which I provided. The check was cashed and deposited in my account on XXXX.
Based on the extended process to get the account opened, I was under the impression that I had 60 days from XX/XX/2018 ( account opening date based on all correspondence I received ) to meet the promotion requirements, per the terms noted above.
However, in the beginning of XX/XX/2018, after a follow-up call, I was informed that my account was actually opened on XX/XX/2018, and that the 60 days were nearly elapsed. At this point it was infeasible for me to actually meet the promotion requirements.
I moved forward and actually completed the promotion requirements based on my understanding of the effective account open date of XX/XX/2018.
I reached out to Union Bank via phone and email ( XX/XX/2018 and XX/XX/2018 ) to reconcile this issue, which was cause by the Union Bank elongated account opening process, to which no responses were received. I am now contacting the CFPB.
|
| 09/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
On XX/XX/XXXX I contacted XXXX XXXX XXXX to start the process of refinancing my primary and home equity line of credit. I was informed that there were NO real estate loans reflected on my three credit bureau reports. I have had the primary loan since XX/XX/XXXX and the LOC since approximately XX/XX/XXXX.
The original mortgage was taken out through XXXX XXXX XXXX XXXX, VA. In XXXX, XXXX XXXX XXXX acquired or merged XXXX XXXX. Both loans were reported under the XXXX name after the merger. On XX/XX/XXXX Union Bank and Trust of VA bought XXXX and acquired XXXX 's loan portfolio.
I contacted my bank 's branch manager and the bank 's customer service department, Both contacts responded that their loan department had " legally '' determined they were withholding credit information for due deligence for a period of sixty days, and I could expect the reporting to resume at the end of XXXX. My Branch Manager twisted someone's arm and supposidly was able to have the bank manually forward my credit history with them in XX/XX/XXXX It would take 72 hours for the data to be uploaded.
On XX/XX/XXXX I checked XXXX XXXX. XXXX still did not reflect my real estate loans. XXXX did reflect one ( 1 ) real estate one, with most recent activity being XXXX, XXXX. Today, XX/XX/XXXX neither XXXX nor XXXX reflect any real estate loans on my credit file.
On XX/XX/XXXX {$30.00} was removed from my checking account via on-line banking. That payment went to an incorrect account. The customer service folks were informed of the lost payment on XX/XX/XXXX, after I had received a phone call from the vendor. To date I still do not have my funds back.
I have treid to speak with a bank officer, but have been told that information is not available to customers.
I want to be able to get my mortgages and my checking account out of this bank " Union Bank and Trust of Va '' as soon as possible- but they are holding my information.
|
| 01/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/2021, I opened a new Checking Account at Atlantic Union Bank during a promotional period in which a new customer would receive between a {$100.00} and {$300.00} cash bonus after completing qualifying activities. I completed the qualifying activities to earn a cash bonus of {$200.00}, and the bonus has yet to be provided to me.
On XX/XX/2021, I contacted Atlantic Union Bank via Secured Message to inquire about the status of the bonus posting ( Ticket # XXXX ). I was told by staff in their reply that [ I ] should see the deposit hit the account soon.
On XX/XX/2021, I submitted another inquiry ( Ticket # XXXX ), where I was told the bank had contacted our product development team regarding the bonus not being applied to your account. As soon as I have a reply, I will message you. Despite receiving no reply or any additional follow up from the bank, the ticket was quietly marked resolved at some point in XXXX. Still, no bonus has yet posted.
On XX/XX/2021, I re-opened ticket # XXXX by initiating a new reply to the message thread. In the latest response from the bank, received on XX/XX/2021, a customer service agent notes I am waiting on a reply from our marketing group that handles the bonus. They will be reviewing everything and will be getting back to me. I will message you when I hear something!
As of the time of writing this complaint, no further communication has been received regarding this matter.
Despite clearly meeting the terms and qualifying activities of the advertised offer, the bank has not provided the {$200.00} cash bonus they promised, and have spent the last 3+ months giving me a runaround, with inconsistent answers, and refusing to solve the issue.
Thank you for your time and attention to this matter.
|
| 04/02/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Regarding XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Virginia Now union bank and trust I sent a letter into the office of comptroller for currency in late XX/XX/XXXX regarding this existing problem They sent me correspodence on XXXX XXXX via email that they had referred my situation to the cfpb but no record of it on my file Regarding accountability of where my deposited funds are located or was sent or transferred.
I have check the unclaimed division s of the US treasury no record of the accounts being sent to them In XXXX I deposited XXXX XXXX XXXX proceed check from the sale of my residence at XXXX XXXX XXXX XXXX XXXX Virginia XXXX XXXX XXXX XXXX XXXX XXXX At the time I handed my proceed check of XXXXXXXX XXXX to the XXXX XXXX manager on duty.
She said we are rich? Whatever that meant..
Plus I deposited approx XXXX XXXX XXXX from XXXX ( From XXXX XXXX XXXX checks from a car accident in XXXX XXXX while at work at XXXX XXXX ) In XXXX north Carolina close to where I lived at XXXX XXXX XXXX XXXX Virginia Off of XXXX XXXX. And XXXX XXXX I went to get some of my monies and I was told I had no account in approx XXXX I have called I gave sent letters to XXXX XXXX XXXX And numerous emails to XENITH Union bank XXXX XXXX XXXX XXXX And of recent I spoke to XXXX at Union Bank and trust on XXXX XXXX And he said he was going to transfer the details again to their servicing department to SEARCH for where my funds went. still no response to date I recently sent A sworn notarized statement to bank of XXXXXXXX XXXX Attention XXXX XXXX XXXX XXXX XXXX Virginia Stating under oath that I did not receive any monies back from the XXXX XXXX proceed check account No response
|
| 08/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Ive recently had a multitude of issues with Atlantic Union Bank regarding lagging deposits and predatory overdraft fees. Last Wednesday, XX/XX/XXXX, at around XXXX XXXX EST, I initiated a money request from another account ( my husbands ) via XXXX provided through the Atlantic Union Banking app. His request was promptly transferred and the money immediately left his other account. At this time, my Atlantic Union Bank account had a positive balance. Atlantic Union Bank showed the transfer pending in my account for two days, meanwhile they approved several small charges. On Friday, XX/XX/XXXX, the money was finally deposited at noon. Then arounXXXX XXXX XXXX that same day, they tacked on an egregious {$38.00} overdraft fee, that subsequently sent my account into a negative balance, despite just making a deposit to keep it afloat. I reached out to banking customer service twice on Thursday, XX/XX/XXXX, to see why the payment had not yet posted, and no reason was provided or known. Then again I contacted customer service on Friday to reverse the overdraft charge that was posted two days after the deposit was made. No reversal has been provided to date. Ive retained screen shots of these transactions and their dates. I believe this bank purposely delays deposits made so that accounts incur overdraft fees in the meantime. This bank collected {$17.00} XXXX dollars in overdraft fees in XXXXXXXX and its unethical practices just like this that are raking in all that revenue. I am going to seek legal counsel and explore the possibility of a class action lawsuit. I will also be reaching out to XXXX so they are aware of transfer delays specific to Atlantic Union Bank.
|
| 02/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
On XX/XX/2022 I purchased a 2022 XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX, XXXX At the time of my purchase I already had financing to purchase and without my consent the Sales Manager requested financing, resulting in a hard pull to my XXXX score, with seven institutions that I did not authorize to do so. This was after the conversation between myself and the sales person advising of the financing I already obtained for the purchase of the car. Regrettably, it wasnt until the next morning that I was made aware by XXXX and the other credit reporting systems I use of the inquiries made by XXXX XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX Bank, XXXX XXXX and XXXX XXXX XXXX XXXX making hard pulls to my credit the previous day. I followed up with XXXX XXXX and they provided me with a letter stating that the inquiries we not accurate and should be removed from my report due to their error. I submitted a request to XXXX through the online website to dispute and less than 24 hours they stated it was accurate and would leave them on my credit report for 2 years. No proper investigation was done nor was I asked or able to provide the documentation to support my request to have those inquiries removed. Today, XX/XX/2022 I called into XXXX to resolve the issue and instead of being assisted I was transferred back to the automated message at the start of the call. Prior to me being transferred back, the representative advised Id speak to a supervisor and that XXXX of the companies had retracted their pull. However their report states otherwise. I requested documentation to show proof of those inquiries being deleted and the representative refused to comply.
|
| 01/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
I opened an account at Atlantic Union Bank at a new branch in XXXX NC which they closed shortly after because they could not keep it staffed adequately during pandemic. I opened the account to facilitate my move to Virginia. I was often near the XXXX XXXX branch area staying with my boyfriend, and also the XXXX area, but my primary address was XXXX XXXX. I did not want to close the account because I did want to move to Virginia, but the housing market was so fast it was difficult to buy a home, and I did not find another bank to move to that I liked that was also in XXXX. My boyfriend ended up having to sell his house and the main issue I had was that I was not able to keep the account active in XXXX as I had planned to do and that was not my choosing. There have been many unexpected turns in pandemic setting. I ended up having to work in California and was there when I got notice XXXX was deducting $ XXXX from my account for being inactive. They are the ones who closed the XXXX branch so they should send me back the {$25.00} deposit and close the account. I talked to the branch and they said I had to go through a process to request the {$15.00} left in my account as they already took {$10.00}. I would like all of my money back ; if they can just close down the branch that is near me they should not be able to keep the deposits. I called the main consumer line today and I was told they are not allowed to provide any information about my account or discuss it due to a comment that was made on the account, and I have to talk to a branch. The only option the branch had given me was to jump through a lot of hoops for {$15.00} or let them keep my cash.
|
| 02/25/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I have Accounts with Union Bank & Trust located at XXXX XXXX XXXX, XXXX, VA XXXX. On XX/XX/19 I called the same branch and asked for a manager to talk to as my problem requires some person with good banking knowledge to be resolved. The person who picked up the phone said his name is XXXX and he is a manager.
I asked him that I wanted to go over a {$12.00} penalty that they charged for a cancelled transaction. I provided him, bank account number, and account co-owners name. Number of accounts we have along with the current balance for each of these account.
However, Mr. XXXX was insisting me to provide me my full social security number. I do not know his background and I was very uncomfortable to provide him my full social security number. I offered him my last 4 digit of my social security number and any other verification information he needs. No, Mr XXXX told me that he can not help me without my full social security number or I have to go to their branch with my drivers license.
Is it legal to ask consumers for the full Social Security number? In banking with large banks like XXXX, XXXX XXXX XXXX and my Mortgage bank, in no time anyone asked for a full Social Security. I wanted to notify you so that you can advise me what I need to do. I will have to stop doing business with Union Bank. We have decided to close our accounts with Union but wanted to share the improper practice by union Bank and Trust
|
| 06/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This is regarding my Union Bank & Trust account that has been assessed a number of late payments in violation of Federal Law. The loan was made on XX/XX/XXXX, the Note states that after the XXXX a late payment can be assessed, however, it is using Form 3247 which is a XXXX XXXX form. XXXX XXXX follows Federal Guidelines in its lending practices. I have been assessed late charges prior to the XXXX of the month and I would like to have them removed. PLEASE VIEW THE Union Bank & Trust Note ATTACHED AND CONFIRM THAT THEY ARE USING XXXX XXXX Form 3247. Pursuant to XXXX XXXX Guidelines as stated in this link : FOLLOW THIS LINK : XXXX : XXXX # XXXX, IT STATES AS FOLLOWS : Late Charges for Conventional Mortgages. THE NOTE FOR A CONVENTIONAL FIRST MORTGAGE MUST PROVIDE FOR THE BORROWER TO PAY 5 % LATE CHARGE ON ANY INSTALLMENT THAT IS NOT RECEIVED BY THE 15TH DAY AFTER IT IS DUE. The late charge should be computed on the principal and interest ( P & I ) installment only, not on the full monthly payment of principal, interest, taxes, insurance, and other assessments ( PITIA ). THE COMPANY HAS ILLEGALLY been assessing late charges to my mortgage from XXXX to the XXXX in violation of XXXX XXXX 's guidelines.
I would like the late payments that were assessed removed prior to the XXXX of each month and appropriate adjustments made. I'VE ATTACHED A COPY OF THE NOTE AND HISTORICALLY ACTIVITY.
|
| 03/14/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I am writing to advocate banking privacy laws that would prevent or limit banking corporations practice of linking into a private citizens accounts at other banks. Without warning or explicit permission, the unsuspecting citizen suddenly finds all their account information from Bank X displayed on the website of Bank Y, two wholly unrelated institutions.
In an attempt to link banks for a simple inter-bank transfer, I was tricked into giving Union Bank and Trust the username and password to my XXXX bank account. There was no statement of what they were going to do with that information, and I was led to believe that it was necessary for the transfer. The next time I logged into the banks website, I was shocked to find every detail of every transaction and balance posted on a competing banks web page.
Removing that purloined link was an arduous and time-consuming process, and I am still not guaranteed that the information has truly been purged from the offending banks records. Subsequent follow-ups with bank representatives indicate that they feel no responsibility in the matter, essentially because I was foolish enough to trust them. Of course, they are covered by the usual blanket fine-print.
My privacy has been violated, and there is no apparent recourse. I request that someone do something to protect banking consumers.
|
| 02/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I opened my Atlantic Union Bank account XX/XX/XXXX with Unprofessional woman Named XXXX XXXX at XXXX XXXX XXXX XXXX va She was rude and I had issues with depositing check for alimony Rude tellers XXXX XXXX is a thief and into Extortion and Discrimatory acts and defamation I was in atlantic union bank at XXXX XXXX XXXX XXXX XXXX va and XXXX XXXX said I could not have money money Why not I just got my check I have written five I just mailed my mortgage..she said XXXX XXXX and XXXX XXXX said I didn't want to bank at XXXX XXXX I said what are you talking about I said I want to get money I was threatened by XXXX XXXX and XXXX XXXX and told I was going to go to jail Why I was humiliated I called XXXX Report this behavior to State police and XXXX police XXXX I am waiting for Detective XXXX to call Me and XXXX XXXX director XXXX had the calls XXXX has one too Today I got XXXX from XXXX at XXXX Atlantic union and they refused to give me my receipt I went by Atlantic Union XXXX XXXX XXXX and in drive through line I was attacked by XXXX XXXX She jumped on my car to give me a letter I got in mail that said I had to finish banking by XX/XX/XXXX These Criminals terrorism me I called XXXX as I went through drive through I was verbally banned XXXX XXXX is extorting money Why is she violating FDIC laws?
|
| 05/29/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I have been a customer of Xenith Bank which is merging with Union Bank and Trust.
I use online banking to pay my mortgage and other bills.
During the change from Xenith to Union, the dates on my auto payments were changed without my consent. They acknowledge that my mortgage payment of {$1200.00} was supposed to be made on XX/XX/XXXX. Instead, they made the payment on XX/XX/XXXX without my consent. This is before my pension on XX/XX/XXXX will be deposited.
This payment has caused my account to go in the negative by {$720.00}. They have apologized but since the money has been sent out, they will not redeposit it. When my pension is deposited that negative will be covered. But until then, I have no money for living expenses. They refuse to help with that and will not redeposit the amount inappropriate taken out.
I contacted them on XX/XX/XXXX about this and was assured the money would remain in the account and to " relax, have a good weekend, and don't worry about this because the money will remain in your account. '' Today, XX/XX/XXXX, I found that was not the case and the money was taken out, again without my consent. I have no money to live on for the remainder of the month which is creating problems for me.
|
| 07/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
My complaint is that Union Bank & Trust withdraws the funds for checks mailed to companies the day the check is cut and mailed, not when the company being paid actually cashes the check. Most recent example : The Rent payment for my business location was setup thru bill pay to be paid by the XXXX of XXXX. The funds were actually withdrawn from my account on XX/XX/XXXX. The check did not get to my landlord until Friday XX/XX/XXXX. The bank is earning interest ( the float ) on my funds for over a full week. I have never banked with a company that pulls the funds out the account when the check is cut, unless I was getting a certified check. If this practice is not illegal, it is surely unethical. This check will probably not be cashed until today, XX/XX/XXXX. However, I have no way of knowing for sure when the check is cashed because of the way they are processing checks. To top it all off my payment was a day late! I find this process to be completely unacceptable. This was not the policy at Xenith Bank. So far I am very disappointed with this bank merger and considering moving my accounts to another bank.
|
| 05/16/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I pray you can assist me in filing a complaint against Atlantic Union Bank. I took out in XXXX, VA. I have called the bank numerous times. I have begged and pleaded with them to fix this issue. They will not assist me in getting my account amount lowered with them at all. I thought I had a fixed rate. None of my paperwork is signed that was given to me. I have read that sometimes entities will go in and add information. I thought was rate was fixed. My initial rate was 2.840 %, dated XXXX to XXXX. I could afford the payment of {$430.00}. On XX/XX/2023, I went to another branch, and got a letter stating fixed rate at 9.27 %. XX/XX/2023 that it was going up to 10.80 % and just received a letter, XXXX XXXX and its going up to 11.09 %. I am semi-retired and get social security once a month. I am working which started at 5 days, then 3 days and now 2 days. Paid bi-weekly. I AM XXXX XXXX to XXXX. I have tried, cried and pleased but they refuse. I called last week and said they could not. If changed my payment status, it would still be {$950.00}. I emailed to request all my signed documents. Please help me.
|
| 06/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was a victim of an online came. I had a person allegedly sell me a product that I paid a total of {$600.00} for ( including shipping ). I paid this person using the XXXX money sending service through my bank. I quickly realized that this was a scam ( they asked me to pay another {$1300.00} for shipping/delivery via a sketchy email ). When the person I paid refused to refund my {$600.00} and then blocked me. I reached out to my bank to file a dispute regarding the charges and I submitted to them all of the documentation that I have from the person I was buying from and the weird emails I received from the alleged shipping company. My bank denied my claim and said that when it comes to using a service like XXXX ( even though it is a service provided through their banking institution ) that they are not able to refund my money and told me I should be more careful with who I send money to in the future. I realize I made a mistake and I am embarrassed enough about it. I just want my money back.
|
| 12/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I had a charge come out the XXXX of XXXX which is a Friday and it was for {$10.00}. I deposited {$10.00} the next day which was Saturday it brought it to a positive balance and there was no overdraft fee on the account for 2 days. And then Monday roles around and here is the overdraft fee after the account has been brought to a positive balance 2 days ago. This bank has apparently changed their overdrafts policies and never notified the customers and are now scamming people outta overdrafts fees. They charge overdrafts 2-3 days later after you bring it to a positive balance then date the overdraft for 3 days before. And they offer no type of refund of the overdraft fee these are deceptive practices that need to be addressed immediately. No wonder theyre closing so many branches now. This needs to be investigated I do recall other banks doing this and they were involved in lawsuits and paid out hundred of millions of dollars for deceptive practices with overdrafts.
|
| 01/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
On approximately XX/XX/2020 I opened a secured VISA credit card with Atlantic Union Bank after sending the Bank {$300.00}.
I believe there were false charges on my account because the bill increased. The Bank told me that my account was closed but I do not recall receiving a refund check from the collaterialized savings account. I would like for Atlantic Union Bank to mail me a copy of any refund check, if a refund check was mailed to me. Because of the lapse in time I am doubtful that any false charge can be corrected. But I am hopeful that any remaining funds in the secured savings account could be mailed to me. If it is the Bank 's contention that the savings account was applied to outstanding VISA card charges, I would request that the Bank mail me documentation. Account # XXXX ( VISA ).
Respectfully, XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX
|
| 03/06/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Opened a business checking account with XXXX XXXX XXXX XXXX ( regional in the Virginia and nearby area ) in XX/XX/2018 with a promotion attached to the account. Met the requirement of depositing money into the checking account and sitting for more than 60 days. Did not get the promotion bonus amount {$250.00} credit to the account. Was told there is another requirement of activities such as bill pay, debit card transactions, etc. However, the bank has not enabled bill pay for my account until today. I hope the bank can credit the {$250.00} to the account as the major requirement has been met and the fact the other requirement was not met because of the bank 's error, as a good-faith effort in addressing the issue with the customer.
Note : The bank 's headquarter is located in XXXX XXXX XXXX XXXX # XXXX, XXXX, VA XXXX. There are multiple banks under the same name nationwide.
|
| 06/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
|
| 01/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
My checking account was defrauded of over {$3000.00} in a single unauthorized ACH Debit transaction. The impersonator had been able to submit ACH transfer from my account as debt repayment.
I contacted XXXX XXXX XXXX ( my banking institution ), and they reimbursed me for the loss.
This type of fraud seems to be a systemic issue.
Such unauthorized XXXX XXXX transactions should not be possible.
There must be text a phone call confirmation with the account holder prior to a debit transaction execution.
Please help protect consumers from this type of fraud.
XXXX XXXX request was received from Union Bank by some XXXX XXXX.
I am not sure how criminal charges can be brought up against this person.
|
| 09/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Servicemember |
|
XXXX is NOT reporting a 25-year-old Mortgage credit account with XXXX XXXX XXXX XXXX, Acct # XXXX ; Opened in 1993 to present ; original balance : {$93000.00} ; current balance {$33000.00} ; monthly payment {$690.00} ). After speaking to XXXX, they claim they can not ADD this account unless Union Bank reports it ; However, after speaking with XXXX XXXX XXXX XXXX # XXXX ), they say that they report it every month. Somehow this account has been DELETED by XXXX or not being reported by XXXX XXXX XXXX XXXX. If the account was derogatory or in collections, it would be there. I would like this account ADDED back to my account.
|
| 10/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XX/XX/2017 ATLANTIC UNION BANK XXXX XXXX XXXX XXXX XXXX FKA UNION BANK & TRUST XXXX, VA XXXX XXXX This company accessed a HARD INQUIRY on my credit report ( S ) and was NOT authorized to do so. The company refuses to remove the inquiry and it has caused undue hardship and added negative effects to my ability to maintain my credit score. This company attempted to take me to court for an action that was not mine and was over ten years old, and this company did not succeed in the attempt per the state of Virginias legal services. Please help me have this removed and compensated for the damage caused.
|
| 03/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XXXX XXXX I opened my account at the XXXX branch of Atlantic Union My account end in XXXX Routing number XXXX. My account was used by my ex finacee for a fraud. I understand that there would be an investigation for this account. The investigation has been going on for one year and 3 months. The bank has not reached out to me concerning my balance of {$57000.00} until I received a generic letter concerning a domicile account within the next 30 days. I have called and called and no return calls. I have sent a letter to the Senator office as well, I just want answers.
|
| 09/15/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Two different life insurance claim checks were stolen while in transit to my address in the mail. Both checks were fraudulently cashed by forging my signature on each check. Atlantic Union Bank allowed someone to cash the checks without verifying ID properly on XX/XX/22. I have submitted affidavits, police reports, and USPS reports for both checks. Now, Atlantic Union Bank is dragging the process out and I have not been made whole. It has been beyond 90 days and this incident has caused more suffering in addition to the XXXX XXXX XXXX XXXX. Please make this right!
|
| 01/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I've been banking with Atlantic union bank for several years and didn't think that they would not have my back. I filed a fraudulent claim XX/XX/XXXX for a deposit that was sent for a home that I never received for {$1000.00}. I even filed a police report to try to get some explanation. The bank simply denied it less than a week indicating " no error occurred '' and I'm baffled. I contacted the bank and the same explanation abt " not having a recourse '' for this claim. How do I know my money is safe in a bank when they don't help me in my time of need?
|
| 01/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
In XX/XX/2021, a payment in the amount {$13000.00} was to be paid towards the principal on loan # XXXX. The entire principal and interest at the time was {$13000.00}. I've just received a statement showing {$9000.00} for XX/XX/2021 statement and other charges not told to me by COLLECTIONS at the time I made the payment over the phone. THUS, My {$13000.00} was not applied to the principal loan amount.!!!
In accordance with the loan agreement My MORTGAGE has been satisfied in full!
|
| 01/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I reached out to their chat service. I specifically requested in chat to have my debit card turned off. The agent tried to direct me to call in regarding another escalated manner but I simply needed my card turned off. After advising the agent that failing to close my card is a serious regulatory issue the agent advised that they blocked the card. Several days later the debit card was able to be utilized for a digital purchase because the agent did not block the card.
|
| 11/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
Servicemember |
|
XXXX is NOT reporting a real estate account from Union Bank & Trust, # account # XXXX. This account is 25 years old ; opened inXX/XX/1993 ; Highest Credit {$93000.00} ; current balance approximately {$32000.00}.
After speaking with Union Bank & Trust, they say they report to XX/XX/XXXXevery month, but this account is not listed on my credit file. The monthly bill is attached.
|
| 08/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
I am dealing with the death of an elderly relative. She left me money, in a CD in a bank in XXXX VA. I would like to claim funds, sent information asked for with my mother who is with family this week in VA. Bank flat out refuses to send me my money. They insist I send them a letter from my home state, which was not the agreed way of claiming funds.
|
| 12/30/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
Atlantic Union Bank reneged on their commitment for a construction loan without notice.
I meet with branch, had phone calls with XXXX lending XXXX, and president 's office and sent letters to each - none of which resulted in any remediation.
Dates and amounts are summarized in letters and the attached complaint.
Thank you
|
| 07/05/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Atlantic Union as mortgage servicer failed to pay the real estate taxes for XXXX Now a penalty and interest has been assessed. Mortgagee can not speak with the mortgage service department. Atlantic Union provides AWFUL service.
These are the documents to identify the problem. XXXX XXXX
|
| 12/27/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XX/XX/2021 an account was open in my name I did not give consent to anyone to benefit or utilize my authorized credit, nor authorized to sell or trade my information to a third party!
|
| 07/09/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
|
| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 06/26/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Postal mail |
|
|
|
| 06/23/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
|
| 04/13/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
|
| 03/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
Older American |
|
|
| 03/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Web |
|
|
|
| 01/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Phone |
Older American |
|
|
| 01/06/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 11/08/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 11/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 11/03/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Phone |
Older American |
|
|
| 10/14/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Credit denial
|
|
Phone |
|
|
|
| 10/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 09/09/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 08/24/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
|
Phone |
|
|
|
| 08/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 08/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 07/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
Older American |
|
|
| 05/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 05/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 05/09/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Referral |
|
|
|
| 04/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Postal mail |
|
|
|
| 04/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 03/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/16/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/14/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/07/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 12/09/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 12/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Referral |
|
|
|
| 10/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
|
| 04/05/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 03/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 10/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 10/19/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 07/16/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 06/17/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 06/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
|
| 06/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/19/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 03/18/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 03/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Phone |
|
|
|
| 01/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 12/16/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/06/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Referral |
Servicemember |
|
|
| 10/17/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/13/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 08/28/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Referral |
|
|
|
| 06/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 05/31/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 05/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 04/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
Older American, Servicemember |
|
|
| 02/22/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 02/06/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 01/30/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 01/30/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 10/30/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 10/12/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with the payoff process at the end of the loan
|
|
Referral |
|
|
|
| 08/13/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Referral |
|
|
|
| 07/09/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|