ATLANTIC BAY MORTGAGE GROUP LLC CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/24/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • Payment process
  • VA
  • 23434
Web Servicemember
On multiple dates starting back as early as XX/XX/XXXX, I submitted request to Atlantic Bay Mortgage Group, seeking to know weather the followed GAAP related to my promissory note. I also ask ABMG whose property is the promissory, did my signature on the Note create the value for the purchase of the item for this property. I asked ABMG to provide answers to these kinds of question in a specific time frame or XXXX the account balance and remove all negative credit reporting and send me a release of lien. The company responded with copies of the Note, Deed of trust, a closing disclosure document, but never responded to my request for answers to my inquiry. If I may be allowed to provide date as an amendment I will, when I am near those dates at home. The company never responded to my questions. I learned that I since my Note provided the Value for the alleged loan that ABMG claimed they provided to me, not actually, I could accept their presentment, mailed to me and return it to ABMG signed for the discharge of the alleged debt. I returned that presentment, it was received by ABMG notated on the account but not applied. ABMG continued to send me presentments/ payment coupons and we continued to send Federal Reserve Notes ( FRN/ Dollars ) to pay for something that was already paid. I continued to do research and found that to communicate with Corporations, it needed to be done via Notices. So in XX/XX/XXXX I sent ABMG a Non-Negotiable-Notice of Conditional- Acceptance ( herein after NNNCA ) The NNNCA stated before I can accept their offer, the fundamentals of contract is " certainty of terms '' and I needed ABMG to clarify the terms of the offer I received in the mail. The NNNCA also stated that I wanted to settle this matter as soon as possible. Therefor I sent ABMG questions to answer and return the answers to me by mail within 14 days from the date of the NNNCA. I stated in my Private and Public duties I examined their offer and found errors. I did a Forensic Analysis of their Offer/presentment, ( returned it ) and asked ABMG to stop and correct those errors to avoid possible mail fraud possible fictitious use of language pertaining to the fraud act 18 U.S. Code 1001. I asked ABMG to mail me a corrected Offer in a language I can comprehend and forwarded ABMG a XXXX ANALYSIS GUIDE. This was designed to safeguard and verify if ABMG knew it could be in Jeopardy of violating federal law from making materially false and possible fictitious or fraudulent statement or presentation whether in person, in writing or via mail. This NNNCA, also expressed terms and conditions if ABMG failed to answer these questions in the specified time.. Specifically, you will be deemed to have agreed to the following : that no further payment is owed, that the outstanding debt has been discharged in full thereby reducing the account balance to zero, that you will remove negative credit reporting you have reported to the crediting agencies, that you will mail me a lien release, that you are accepting this NOTICE as full accord and satisfaction. Of course ABMG failed to answer the questions, but they did respond by sending documents, like the Deed of trust, closing statement and a copy of My promissory not that contained my and my wife 's signatures only. I will attach a copy of a NNNCA I used as a template to send to ABMG. Additionally I sent ABMG Notice 's of rescission for each of the documents they sent as a response for the NNNCA to rescission for cause my signatures from those documents. I also sent a Notice of acceptance of their Offer ( remittance coupon ). I learned base on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX the the remittance coupon, is a voucher and evidence of an obligation and is used to release the money to discharge a debt. That additionally that coupon can be paid or accepted. When accepted and endorsed it can be used to release the money/credits to discharge a debt. I used the AI tool to assist me with understanding terms and definitions found in the previously mention XXXXXXXX XXXX XXXX XXXX XXXXXXXX. I send all my notices Certified Mail, to verify they are received. Onec received by ABMG they will send a response but fail to address the main issue of the Notice, like answering relavant questions to the Practices and principles related to my NOTE. I sent the acceptance of their Offer/ remittance coupon to the place and person responsible to accept that presentment and apply it to the account fo the discharge of the thing. They will acknowledge receiving all my notices except the ACCEPTANCE Notice designed to be applied against the alleged outstanding balance for the discharge. I have also sent Non-Negotiable-NOTICE -OF FAULT-AND-OPPORTUNITY -TO CURE, giving ABMG the opportunity to Cure their fault for not using the same method that was used to create the debt to discharge it. I also sent via certified mail a Non-Negotiable Notice-of -Default-and -Dishonor-and Estoppel, but ABMG continue to persist in tactics of threat and operate in Dishonor. This all came about when ABMG failed to reveal relevant information about this transaction which would have allow us to make a decision based on all the factors related to this transaction. Once I learned that a contract must have 2 parties with both parties bringing and exchanging something of value which make for a valid contract. ABMG brought no value to the transaction. ABMG used actions that relates to stealing, by using my note as value, taking it for themselves and then allowed me to think they were making me a loan of my own property. Who would knowing allow someone to take some think like money form your pocket and then turn around and make you a loan of your own thing of value and then require you to pay back what was already yours in the first place. So instead of accusing ABMG of fraud, We did a rescission on all the documents that had our signatures on them. According to the legal thesaurus and XXXX XXXX XXXX XXXX we could rescission those documents and reset this transaction as way were before there was an alleged contract. According to the documents, ABMG swapped my interest for theirs without proper process, ABMG, presented us with documents that require judges to be present when these types of property changes are made, none were present, neither were there any lawyers present, to ensure all notice and relevant notice were given to us, the signers of the promissory note and the true creditors. ABMG is operating as debt collector who will not validate the debt by answering and swearing under oath to those answers. ABMG appropriated my valuable property without proper notice and then swapped my interest for theirs. This whole transaction is fraught with deception and intentional, knowing and willing actions by ABMG that smells of theft, fraud. But as with now as I stated the Non- Negotiable Notice Of Acceptance, I indicated my acceptance of your offer by my signature and date on the presentment. I did not and am not arguing facts, jurisdiction, law or venue. I requested ABMG adjust and set-off all Public Charges by the exemption in accord with Public Policy. I requested discharge and gave them 5 days to respond and comply. Then stated Dishonor may result if ABMG failed to respond and comply. I had sent the Notice of Conditional acceptance when ABMG sent the coupon I planned to Conditionally accept. I sent a rescission of my signatures on all documents for cause. With mistake being reason. According to the most widely used law book available and the combined research IA tool that ranked mistake as one of the top 5 reasons people rescission contracts. The most important part of the rescission definition that the AI tool provided, is I can rescission a contract with or without consent of other parties as long as I'm not claiming wrong doing by the other party, creating no conflict. ABMG gave up its control when I captured their presentment and offered something of value when i returned it with a stamp and I set the terms and conditions moving forward. ABMG decide to continue to evade the required conditions of my notices. We have a contract that they failed to honor, by responding to the most basic questions. Did My promissory Note bring the value to the transaction? What did they provide as consideration in the alleged contract? Did ABMG follow Generally Accepted Accounting Principles? According to Federal Reserve Bank publications and Generally Accepted Accounting Principles -- the standard bookkeeping entries banks are required to follow- the promissory note was recorded as a loan from me to the alleged lender or financial institution involved in the alleged loan recorded as a loan from me to the alleged lender or financial institution involved in the alleged loan? According to the alleged loan agreement, was the alleged lender or financial institution involved in the alleged loan to lend their money as adequate consideration to purchase the promissory note ( loan agreement ) from the alleged borrower? According to the bookkeeping entries of the financial institution involved in the alleged loan, did the alleged lender or financial institution involved in the alleged loan lend their money as adequate consideration lent to purchase the promissory note ( loan agreement ) from the alleged borrower? According to the bookkeeping entries of the financial institution involved in the alleged loan. Did the lender or financial institution involved in the alleged loan accept anything of value from the alleged borrower that was used to give value to a check or similar instrument in approximately the amount of the alleged loan? XXXX XXXX or its agent, decided that this requested information is either not in their best interest to answer or respond point by point. It instead responded with information that did not address the questions asked, all the while sending ABMG toward being in a status of fault. Your representative acknowledges receiving additional Notices of Rescission for Cause, Notice of Fault and Opportunity to Cure until finally ABMG was mailed via Certified Mail, Notice of Default in Dishonor and Estoppel. Your agent neglected to acknowledge in your latest response receipt of the Non Negotiable Notice of Acceptance, Certified Mail Receipt XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that again could have given ABMG the opportunity to be in a position of Honor instead of Dishonor. ABMG failed to reveal to me that it would exchange value for value in this possibly fraudulent agreement. So instead, ABMG would not respond to my questions point by point. Our interest in settling a stated matter fell on deaf ears. We reaccessioned all documents for cause because of mistake. Finally, in the a letter their counsel stated that there is no evidence ABMG engaged in fraudulent or unfair practices. My position is, by not answering our questions and responding to our issues point by point, not detailing what method the used to come to its conclusion, not assigning a person and telephone number to provide a solution to a XXXX is in violation. ABMG ahs faulted al the way around and it's time to give me my equity in the form of my deed free and clear. I want to get this matter resolved lawfully as soon as possible. I will grant you 10 ( Ten ) days from the date of this NON-NEGOTIABLE NOTICE OF ALLEGED LOAN DISPUTE for your response on a point-by-point basis. Since ABMG failed to provide a response within the stated timeline, it was presumed that ABMG have accepted the terms and conditions as stated herein. " Specifically, you will be deemed to have agreed to the following : that no further payment is owed, that the outstanding debt has been discharged in full thereby reducing the account balance to zero, that you will remove negative credit reporting you have reported to the crediting agencies, that you will mail me a lien release, that you are accepting this NOTICE as full accord and satisfaction ''
06/23/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 34986
Web
XX/XX/XXXX : Made contact with XXXX XXXX, Loan Officer in the XXXX, Florida Office, a referral from my friend and former colleague, XXXX XXXX ( NC ), a current Loan Officer with Atlantic Bay in the XXXX XXXX, NC office. I gave XXXX XXXX a TBD loan application and discussed government loan options to purchase an existing single family dwelling. Within a few days, I sent documents XXXX, tax returns, bank statements, etc. via email to XXXX XXXX. A Pre-Approval was sent to my Real Estate Agent from XXXX XXXX via email, outlining a preapproval for a FHA loan. Mandatory 3-day Disclosures were never emailed or mailed to me, which is a blatant violation of CFPB. As per HMDA, I was never asked my gender/ethnicity. XX/XX/XXXX After several email exchanges with XXXX XXXX, I decided to try and qualify for a Conventional Loan to avoid paying monthly FHA mortgage insurance. A credit re-score was done in order to qualify for a conventional loan. I received an email from XXXX XXXX that my credit score was updated and as a result of the credit re-score, I now qualified for a conventional loan. I requested that XXXX XXXX email my Real Estate Agent an updated preapproval that reflects conventional loan financing the email was never sent after several requests. XX/XX/XXXX I sent multiple emails inquiring about construction conventional loan programs as I could not find an existing home to buy. XXXX XXXX never responded to any email inquiries after 3 weeks. I requested that my friend and former colleague, XXXX XXXX ( NC ), follow up on my behalf since XXXX XXXX refused to respond XXXX XXXX contacted XXXX XXXX and discussed my construction loan options. It was relayed to XXXX XXXX that I qualify for a construction conventional loan but funds would not be available until XX/XX/XXXX. Several weeks had passed and XX/XX/XXXX came so I sent another email to XXXX XXXX requesting that she submit my loan to underwriting for a conventional construction loan as I had procured a lot to purchase and a builder to build my home. I never received a response from XXXX XXXX so XXXX XXXX again intervened on my behalf. XXXX XXXX Sales Manager sent an email to XXXX XXXX, XXXX XXXX Sales Manager and I subsequently received an email from XXXX XXXX that she had been sick and was too busy to reply. XXXX XXXX sent via email an electronic disclosure package that had incorrect data on it. I was told to disregard the electronic disclosure package. I emailed several more times requesting a Loan Estimate and a disclosure package so I could review the costs of the loan I never received a Loan Estimate nor did I ever receive the mandatory 3-day disclosure document package ( which at this point, was not in compliance ). I continued to send emails to both XXXX XXXX and XXXX XXXX but received no communication from either of them until XX/XX/XXXX. XX/XX/XXXX XX/XX/XXXX I received an Adverse Action Letter citing Borrower Withdrawal/Cancellation. I never withdrew nor did I cancel. The explanation I received from XXXX XXXX via email on XX/XX/XXXX is that it is for the previous application that was entered incorrectly so they had to issue an Adverse Action letter to cancel out that loan ( Lender Case No XXXX ), dated XX/XX/XXXX. I was never told that an Adverse Action was forthcoming. XX/XX/XXXX I was informed via email that my loan was transferred to XXXX XXXX. A new loan application was done to change the Loan Officer name and a new disclosure package was emailed/mailed to me on XX/XX/XXXX. The disclosure package DID NOT include a Loan Estimate. The loan summary on the last page of the 1003 was incorrect, it did not reflect the land that was bought for $ XXXX and the {$9500.00} lot prep fee paid out of pocket. XXXX XXXX requested several updated documents from me and the requests were complied with immediately. The loan was sent to underwriting late XX/XX/XXXX and came back to remove 3 disputes on my credit report ( this shouldve been addressed in the very beginning of the loan process ). XX/XX/XXXX XX/XX/XXXX I was informed that 3 disputes on my credit report needed to be removed. This was completed the next day. I was not informed that the other 2 bureaus needed to be updated as well, until the following week. This was completed on XX/XX/XXXX. No other communication was sent to me until after 3 emails I sent to XXXX XXXX. I was given yet another excuse of not being in the office/vacation. The update to the credit report then took over a week to process, with no updates to me until I pushed the issue. I was also informed that my credit score is currently XXXX and that the loan could be pushed through to underwriting approval upon removal of the disputes. XX/XX/XXXX I received another Adverse Action Letter from Atlantic Bay. I sent XXXX XXXX an email asking about this Adverse Action Letter and I never received a response ( basically, my emails were again, ignored ). XX/XX/XXXX I received an email from XXXX XXXX indicating that she was waiting for the update to my credit report after I submitted the required documentation from XX/XX/XXXX ( it took 4 business days to give me an update and process an update to credit ). She never addressed the Adverse Action Letter that I received. XX/XX/XXXX After 4 months of being strung along, I was informed that the credit update was received and my credit score had plummeted from XXXX to XXXX with no changes to my credit profile other than what I was told to do by Atlantic Bay ( removed collection disputes ).

An alarming lack of customer service : Communication with a customer is key in maintaining a positive relationship throughout the loan process. It was very clearly evident that every excuse in the book was made to me every time I asked for an update. Days and weeks would go by without any update at all. I sent multiple emails requesting an update and after 3, 4 or 5 emails, I was always told that someone was out of the office, on vacation, sick, at a golf outing, etc. Quite frankly, I do not care that someone is on vacation. If a Loan Officer or Processor is on vacation, there should always be a backup to address customer questions/issues. If there is NO update, then the customer should be told that there is NO update. Emails should never be ignored from a customer. I experienced this at the Loan Officer Level and the Sales Manager level. It is an unacceptable practice that you clearly need to address. I understand that Atlantic Bay has a reputation of having a fun environment and employees are always at various events. I ask you do you continue this at the expense of your customer service? If no one is ever around, then who is supposed to take care of your customers?

A profound level of blatant CFPB violations : When a customer has to request a Loan Estimate and TRID documents well over a dozen times and it is still not sent, what does that say about your employees willingness to comply with financial regulations? I never even received an apology or excuse as to why I never received a Loan Estimate, all I got was more ignored emails and requests to send me an estimate of loan charges. HMDA data was never asked. I looked at the loan application that was sent to me via eSign and it was completed and incorrect. Is it safe to assume that your employees have no intention of capturing accurate HMDA data to ensure you are not redlining and discriminating against a minority group?

07/08/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 245XX
Web
I inherited my parents home On XX/XX/XXXX, after my dad passed away suddenly. My Mom died 11 months earlier on XX/XX/XXXX. The house had a {$55000.00} mortgage loan and the house had a value of approximately {$120000.00}. I started calling Atlantic BayXXXX XXXX in XXXX about my fathers passing and my interest in transferring the loan into my name. They wouldnt, as I expected, talk to me until I got the paperwork in. I sent in the death certificate and the papers from the court naming me as the Executor of the Estate. They apparently never received the documents. I don't know why or what happened. I mailed the documents to the address they gave me, I sent them several times and didnt realize until XXXX that my emails had bounced back saying the address was blocked. XXXX refused to speak to me in the role of Executor of the Estate or the unverified Successor in Interest, despite being the only living child of the borrower 's only marriage. They also chose not to give a determination on the Successor in Interest until after the sale date, which they denied without giving me a reason. They took three weeks to deny me Successor in Interest which also allowed them to deny me any chance to appeal that finding before the sale of the home. XXXX refusal to speak with me about the account and their subsequent delay tactics barred any opportunity to ever discuss the account. My first conversation consisted of being told how sorry they were that my family would be homeless, but there was no time to look into modification. They had the documents finally, on XX/XX/XXXX, in time to meet their 15 day deadline. They took 5 days to enter the information which put us only 11 days in advance. Theyd said I was to late and they couldnt help me. The following is a timeline of the events leading to and after the sake of my home. Documents to support that I, XXXX XXXX, was the successor in interest to the property were sent to an email provided by XXXX in XX/XX/XXXX. ( Only surviving child of deceased parents ) A notice saying they were blocked was sent to my email spam section and went unnoticed until I spoke to an agent at XXXX ( XX/XX/XXXX ). Every time I called the company I got a message saying they were experiencing higher than normal hold time and my hold time would be at least - minutes. On at least 6 occasions I left a callback number based on their promise the next available agent will call, Often with several hours left before closing, XXXX failed to have a single agent contact me ; Holding for the next agent was always an hour or more wait. I called a couple of times in early XX/XX/XXXX and informed XXXXAtlantic Bay that my father had passed away and I wanted to have the loan transferred to me. I was told which papers to send in and I sent them in on several occasions and was advised that they couldnt find the documents and they may still need to be entered and later was asked to resend them. I called back several more times and either stayed on hold for over an hour or spoke with an agent who wouldnt tell me anything. On XX/XX/XXXX, I once again sent paperwork to the email they provided. In XXXX, after once again saying nothing arrived I did a search and found it was kicked back saying the email address was blocked. Unfortunately, I didnt know it didnt go through because it landed in my spam folder. On XX/XX/XXXX, the death certificate for XXXX XXXX and XXXX XXXX Circuit Courts appointment of me as the Executor of the Estate was sent and finally received by XXXX and they acknowledged receipt. With the sale date scheduled for XX/XX/XXXX, XXXX waited until XX/XX/XXXX to enter the documents into their system. Timeliness is affected by the urgency of the documents submitted and XXXX Social Security Act, 42 U.S.C. 1383 ( g ) was told the company would not offer loss mitigation with under 15 days left before the scheduled sale date, we were at day 11, the paperwork was received 22 days prior to the sale date. On XX/XX/XXXX, I called, spoke with an agent, and was transferred to a supervisor. After a 49-minute hold, the supervisor asked if I could make the payment and did I still reside at the residence. Both answers were yes. The supervisor said ok, let me get some information and get you some paperwork to start a modification, I verbally accepted this as the offer to apply for assistance. XXXX printed and sent out the documents needed to apply for the modification. When I received the docs I filled them out and returned. The documents gave me until XX/XX/XXXX, to be completed and returned. The documents were returned to XXXX on XX/XX/XXXX On XX/XX/XXXX the house was sold at auction. On or about XX/XX/XXXX I received a letter stating I was not the confirmed Successor in interest but they gave no reason for the decision, and the documents had been received on XX/XX/XXXX. It wasnt until last week, when I called them, that I found out why I wasnt confirmed. They said the court documents werent dated within 90 days. I was never told about the time frame for the documents, and the death certificate that they got at the same time, shows me as the only living child. One of the agents said they had spoken with someone in XXXX about the loan modification. I dont know who they spoke with. I called numerous times expressing my intentions to keep the house we were living in and having the loan transferred into my name. They wouldnt speak with me about the loan because they said theyd never gotten the paperwork ( that I had already sent ). It couldnt have been my parents they spoke with, they had passed away, XXXX in XXXX of XXXX and XXXX in XX/XX/XXXX. I dont understand how they could have spoken to me about a modification in XXXX but couldnt speak to me about one in XXXX, XXXX, or XXXX when I called. I was never given information about transferring the loan into my name or offered a loan modification. I was not given information, that I know of, about becoming the SSI. After the house had sold at auction, I received the rejection letter. I had to look up what it meant to be the SII, I then did not understand why I was denied. I was not notified until XX/XX/XXXX or XXXX about the denial, although the letter, thats attached, is dated XX/XX/XXXX. They received my documents on XX/XX/XXXX and they were in no hurry to enter them, I was never given a chance to save my home. Since XX/XX/XXXX until today, Ive emailed 11 times and I have gotten one email with a copy of the SSI letter attached. Every other email has been a form letter saying they have gotten my email and will contact me. They still have not contacted me. ( There have been more emails ; these are the most resent. ) I attached a couple of examples below.
08/21/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 23321
Web
This letter is being filed as a formal complaint against Atlantic Bay Mortgage and XXXX XXXX XXXX for miss information that lead to additional charges to our account. On XX/XX/2020 I contacted Atlantic Bay XXXX XXXX XXXX at XXXX to obtain a payoff letter for final payment on our mortgage. The person told me it would take two to three days to get a letter. I told the person I wanted to pay off our mortgage by XX/XX/2020. She verbally gave me the payoff figure of {$140000.00}. I was also told to mail a Bank Check Payable to XXXX XXXX and to mail the check to : XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, CA XXXX I told the person on XX/XX/2020 that I was going to go to our bank and get a bank check and mail it that day. The check, a letter with our contact information and copy of our mortgage statement from Atlantic Bay Bank was mailed on XX/XX/2020 by Certified Mail through the U. S. Post Office. Not once did the person state : if you are going to mail a bank check you should mail it to Atlantic Bay Mortgage. I did not hear back from XXXX XXXX or Atlantic Bay Mortgage but did verify the check was received by XXXX XXXX on XX/XX/2020. The receiving initials were XXXX XXXX on the USPS receipt. On XX/XX/2020 we received a monthly statement for our XXXX mortgage in the mail. This caused concern as we had sent final payment previously. On XX/XX/2020 I called Atlantic Bay XXXX XXXX XXXX to make sure our mortgage was paid in full. I spoke to XXXX at Atlantic Bay XXXX XXXX XXXX and she stated the loan had not been paid off. I told her that we have proof that XXXX XXXX received our certified check by mail on XX/XX/2020. XXXX said, Why did you mail the check to XXXX XXXX? I stated thats where I was told to mail the bank check to on XX/XX/2020. She then stated thats where you would wire the money if you were sending with a wire transfer. On my initial conversation on XX/XX/2020 the person never mentioned anything of sending a check to Atlantic Bay Mortgage. I also told her I never received a payoff letter by email. She stated that the people doing the payoff letters saw that the payoff date was XX/XX/2020 and that date had passed so they didnt send it. I was never contacted by XXXX XXXX or Atlantic Bay or XXXX XXXX XXXX on any of this. This lack of communication caused us to have great concern because our contact information was sent in a letter with the check and our information was on the mortgage statement from Atlantic Bay, also in the package with the check. We immediately started to call XXXX XXXX to try to get our check back. Phone calls made to XXXX XXXX. These numbers I have spoken to XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX XXXX XX/XX/XXXX, XXXX, XXXX ; XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX ; XX/XX/XXXX, XXXX ; XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX ; XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX XXXX Spoke to XXXX XXXX in XXXX XXXX, Iowa XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX, XXXX Left a message and called XXXX XXXX cell phone XXXX and left a message XXXX XX/XX/XXXX, XXXX XXXX calls made to Atlantic Bay XXXX XXXX XXXX : XXXX XX/XX/XXXX, XXXX ; XX/XX/XXXX XXXX XXXX ; XX/XX/XXXX XXXX, XXXX XXXX ; XX/XX/XXXX, XXXX ; XX/XX/XXXX, XXXX Phone calls made to Atlantic Bay Mortgage XXXX XX/XX/XXXX XXXX Spoke to XXXX XXXX XXXX. XXXX XXXX was able to contact XXXX XXXX and obtain the check XXXX XXXX had the check the whole time. The check was returned to us on XX/XX/2020. We expressed our frustration and lack of assistance with both XXXX XXXX and Atlantic Bay XXXX XXXX XXXX to XXXX XXXX. We also told her we should not be penalized for any additional charges due to all this started with miss information from their service center giving out the incorrect information as to where a final payment should go to. We were finally sent a Payoff letter on XX/XX/2020. On the statement the payoff figure was : {$140000.00} plus an additional {$60.00} ; an increase of {$470.00}. We said we felt we were not responsible for the additional funds due to their error and miss information. We said we were going to send a check for the figure provided on XX/XX/XXXX. XXXX XXXX said if we didnt pay the new figure our loan would still incur interest as it would not be considered paid in full. I asked her if she listened to the recorded statement of XX/XX/XXXX conversation with the initial contact and she said yes she had. Since the person gave me the routing number for a wire transfer and I said, ok ; she said she could not go back to that date. I told her did she listen to the entire conversation where I said I was going to get a bank check and reiterated that the check be mailed to XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, CA. XXXX admitted there was confusion on both our parts of the conversation. On XX/XX/2020 I called Consumer Financial Protection Bureau and they stated yes I have the right to request my recorded statements. I sent an email to XXXX XXXX XXXX and Atlantic Bay Mortgage requesting a copy of the phone conversation from XX/XX/2020. To date I have not received the recorded phone calls or a transaction of the phone calls. On XX/XX/XXXX, XXXX I tried to login on our account for Atlantic Bay Mortgage XXXX XXXX XXXX. The account was disabled and we did not have any access to our account information. I called Atlantic Bay Mortgage and spoke to XXXX who transferred me to the IT Department. I spoke to XXXX. He said our login information had been wiped out wiped out and I had to recreate my login information. On XX/XX/2020 at XXXX called Atlantic bay Mortgage and spoke with XXXX. I asked her where do I send a complaint about the situation and poor customer service we received. She stated if I still have access, I can email it. I asked for the email address she stated if you still have access just go to their website. I went to their website to email our complaint and our access was disabled again. XXXX told me to send it to : Attention : Mortgage Resolution XXXX XXXX XXXX XXXX XXXX, VA XXXX Due to multiple errors on the part of Atlantic Bay Mortgage and XXXX XXXX XXXX, we feel we should not be charged the additional {$470.00}. We want to be reimbursed for the interest accrued from XX/XX/XXXX to XX/XX/XXXX in the amount of {$470.00}. Attachments : Our original letter dated XX/XX/2020 Copy of our Monthly Mortgage Statement Copy of the bank check in the amount of {$140000.00} USPS tracking confirmation with signature of XXXX XXXX USPS tracking Delivered to Agent XX/XX/XXXX emails XXXX XXXX and XXXX XXXX Wire transfer information Payoff Statement Receipt Wire Transfer
12/17/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AE
  • XXXXX
Web
I have a property that I refinanced with Atlantic Bay Mortgage Group on XX/XX/XXXX. The mortgage was transferred to XXXX several months later, but Atlantic Bay still acts as the servicer in some capacity. In XX/XX/XXXX, I began moving from XXXX to XXXX for my work as a XXXX XXXX XXXX. I recall that this coincided with the transfer of this loan over to XXXX and the account numbers changing. There was an payment issue with for the XXXX because I was not able to make payments over the phone to Atlantic Bay Mortgage company to the previous account number. I was also not able to make payments online to XXXX, since I didnt have an account, or the new account number for the mortgage. I had to wait until my new account numbers reached me via mail. As a XXXX employee on a military base in XXXX, my mail was being fowarded from my previous address to my new XXXX address and subject to normal overseas shipping delays. Eeventually in early XXXX, I received the new account number and was able to setup an account on XXXX XXXX XXXX and setup auto-pay and continue making regular payments. On XX/XX/XXXX, the XXXX payment was reversed due lack of fund in account and a late charge was assessed. On XX/XX/XXXX, I called XXXX at XXXX. Over the phone, I changed the banking account used for payments from XXXX to XXXX and made the payment over the phone. I requested that the late change be waived and it was. I specifically read both the XXXX routing and account number over the phone and it was repeated back to me. I made a payment in full over the phone. On XX/XX/XXXX, I called XXXX again due to accounts showing past due on credit report. After checking my account online, I could see that the payment made on the XXXX was reversed on XXXX XX/XX/XXXX and a late fee was assessed on XXXX XX/XX/XXXX. The XXXX representative stated that the banking account routing was incorrect and that XXXX banking account routing number was still on the payment account and had not been updated. I was told this could be corrected over the phone. I again provided both the XXXX routing and account number over the phone and it was repeated back to me. I made the payment in full again over the phone and the account information was validated a second time over the phone for the payment. I requested the second late fee to be waved as well and it was. I am also not able to make any changes to payment accounts on the website since the account is marked as deliquent, but I can see that the XXXX account is selected as the payment account and both the routing number and account number are correct. I was told that the account information was updated for the auto pay account as well. On XX/XX/XXXX. I again noticed that the account is showing 90 days past due on credit report. I checked the XXXX website and see that all payments show as being reversed. I went into XXXX and scheduled a payment to XXXX using the bill pay feature of the bank account. I made the check payable to ATLANTIC BAY MORTGAGE GROUP, LLC XXXX XXXX XXXX XXXX, PA XXXX On XX/XX/XXXX, XXXX Check Number : XXXX Status : Payment has been processed and sent to ATLANTIC BAY MORTGAGE GROUP, LLC. Confirmation number : XXXX Amount {$4800.00} XX/XX/XXXX, Funds are still in my XXXX account and have not been applied to mortgage balance by XXXX. I called XXXX again once again the XXXX representative stated that the banking account routing was incorrect and needed to be updated. Again I specifically read both the XXXX routing and account number over the phone and it was repeated back to me. I was told that they would change the routing number on the auto-pay account. I was told that they could update the number on the payment account if I made a payment today. I called XXXX and verified the mailing address of the check which was accurate. XX/XX/XXXX, I Logged into XXXX ( XXXX XXXX XXXX/ ) account to check payment status from the XXXX Check. XXXX payment history is still not showing that the payment was accepted/reviewed. I am also not able to make any payment online since the account is marked as deliquent, and a Late fee was assessed on XX/XX/XXXX. Called XXXX again XXXX. Asked to speak with someone on a accounts resolution team. I was told to contact Atlantic Bay Mortgage about the check instead of XXXX. I tried to make another payment in full for amount XXXX from my emergency fund, a completely seperate checking account with a different bank. Even after the service representative took my account information over the phone, she stated that when she back to the previous page to verify the account information, it had defaulted back to the original account information that was previously there. That was the XXXX account and incorrect routing number. She contacted a supervisor to have them attempt to remove the payment account. I was disconnected from the phone call and called back in. I did complete the payment again over the phone using an entirely new checking account, but am still unsure if the payment was successfully made. Confirmation Number - XXXX. I requested that the late payment be waived, the representative stated that there had already been two late payments waived so she would put in an escalation ticket for that request.
10/19/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 244XX
Web
My XXXX XXXX mortgage is serviced by XXXX ( Atlantic Bay ). I accepted a Covid-19 forbearance plan and now I am being denied the payment deferral option to bring the account current by Atlantic Bay . My forbearance was scheduled to end at the end of XX/XX/XXXX. On XX/XX/XXXX I called XXXX and spoke to XXXX to select a workout option to settle the forbearance. I spoke with an agent and went through a set of questions in regard to my payment abilities. I told the agent I was wanting the deferral option to settle the forbearance based upon my research. The agent evidently did not know or understand fully about the process and told me she would send my selection in the notes as she was not seeing it as an automatic selection. ( I would later learn why this happened on XX/XX/XXXX which I will detail below ). On XX/XX/XXXX I sent an email to XXXX Loss-mitigation to confirm that I wanted to take a deferral option to settle the forbearance and that the agent I talked to on XX/XX/XXXX did not seem knowledgeable about the process. I called on XX/XX/XXXX and spoke to XXXX and explained that I had not received any confirmation on my request and asked to be transferred to the Loss-mitigation team where I spoke to XXXX. She said the system was not offering the deferral option for some reason and said she would send an expedited request to the Underwriting department for the deferral. I called on XX/XX/XXXX and spoke to XXXX who said the deferral was not processing. I requested to be transferred to underwriting to find out why. He suggested resubmittal of the questionnaire script and to re-select an option. Afterwards, XXXX stated that the deferral option was not available and could not offer a reasoning as to why. I would later learn the reason as by this point as a payment beyond 18 months was due as the process had dragged on which meant the system would no longer qualify me automatically for a deferral. I asked to be transferred to the XXXX dept. for further explanation and spoke with XXXX. XXXX stated that as of XX/XX/XXXX that I would not automatically qualify for a deferral because I was now into the XXXX payment due and that only XXXX payments could be in the deferral option. I stated that this was because I intended to make the current payment, but the deferral I requested in XXXX had not been processed and I was not showing a single payment due for XXXX. She advised that I not make a payment as that would apply to the oldest payment due and that she was emailing her supervisor to clarify that I was not requesting a deferral on 19 payments, but only the 18 payments qualified under the covid-19 relief. She said other borrowers had similar problems and that her supervisor had been able to process them through manually as there had been problems on their end with the running of the script. She stated that I should call back after a week to see what the status was. I called on XX/XX/XXXX to inquire about the status of my deferral request and spoke with XXXX XXXX. He stated that due to the problems with my request that he would suggest I pay about 3 payments in advance due to the time frame in getting a deferral processed to keep me from going beyond 18 payment in arrears. I had never read in any of the literature sent to me that this would be a necessary requirement. I asked to speak to a supervisor and spoke with XXXX at the escalation desk. XXXX informed me that the original request I made on XX/XX/XXXX did not process through because I had told the agent that I was unable to afford my regular monthly payment which is not true. I emphatically stated that while the economic unrest had effected me that I was able to resume my current payment amounts. This means that the agent ( XXXX XXXX had incorrectly entered that I stated I was unable to resume/afford my payment. I was not given this explanation to date and by this date I had passed beyond the 18 month window to resolve the forbearance through deferral. I told XXXX that the information had been entered incorrectly and that it should be corrected and the deferral option given to me. He said they would not due that as I was beyond the 18 month window. I asserted that this was XXXX 's error and not mine. XXXX said there was nothing they would or could do to change that. XXXX stated the only options I had at this point were to pay back all past due amounts or elect a modification request which is not guaranteed. I told him to put me into the modification process and that I was only doing so to delay any foreclosure action while I filed the appropriate complaints for being denied a deferral. XXXX has put my house in jeopardy with their poor customer service and lack of knowledge and explanation. Every agent gives a different explanation or suggestion which seems contradictory to their written correspondence and the XXXX XXXX literature I have read. I had previously in the middle of my forbearance term been automatically put in a deferral when I had requested an extension and had to request that been corrected. Now that I have actually requested a deferral, they are denying it to me and putting me at risk of foreclosure.
02/08/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 23435
Web
On XX/XX/XXXX my husband and I reached out to Mr. XXXX XXXX Senior Mortgage Banker of Atlantic Bay Mortgage Co. ) in regard to a Supplemental Tax Bill we received from the City of XXXX asking if Atlantic Bay was to take care of this tax for us ( to repay through our mortgage payment via escrow ) or if we should prepare to pay this out of pocket by the due date ( in XXXX XXXX. We sent him the copy of the actual Supplemental Tax bill as indicated in the attached email logs. Mr. XXXX responded " I have forwarded this to our Servicing Department, as yes we are supposed to be the ones to pay this for you. I will reach back out tomorrow though if that is not the case, or if there is anything that you have to do on your end. '' Mr. XXXX responded back on XX/XX/XXXX ( after we contacted him first for follow up ) stating the following : " I did check, and our company has paid this for you. The next due date will be in XXXX. Let us know if you get the bill again too ok. Thanks. '' We also received receipts of payment from Mr. XXXX. In XX/XX/XXXX, due to fluctuation in work availability/hours due to the COVID-19 pandemic, my husband and I are applied for a debt consolidation to assist with an affordable monthly payment for all of our other bills because of these unprecedented times. To our horror and dismay, a data search revealed that we had an outstanding Supplemental Tax bill despite Mr. XXXX stating that he reached out to the Servicing Dept. and that the bill had been covered. We received an email from Ms. XXXX XXXX XXXX Senior Servicing Coordinator ) and I called her directly on XX/XX/XXXX. She explained that Supplemental Taxes are the responsibility of the homeowner. I immediately emailed Mr. XXXX as I was very disappointed with him given his inaccurate responses to our requests from the summer when we inquired and sent him the actual Supplemental Tax bill for reference. I expressed how we trusted him for years ( as he assisted me with my first home purchase and contacted me each year after closing to see if I wanted to upgrade to a larger home ) and how I felt that we should have been put in touch with Servicing sooner. I was even further upset by his response to my emails as his tone was extremely dismissive and insensitive. After addressing him about his inaccuracy he stated the following his email responses to me : " ... this part of the loan is totally out of my control, as I am just the person on the front end setting up customers for their loan '' and " I tried to do that, but you kept insisting on contacting me. '' This was truly disappointing as Mr. XXXX was insistent on contacting me as it pertained to a commission for him personally, but now that he provided false information and we wanted to clear things up he was dismissive and rude. Because of these transactions with Mr. XXXX, I reported him to upper management due to his mishandling of our situation and because of his lack of concern. I also wanted to have our loan serviced through another company that we could trust. His behavior was completely contrary to the company 's motto of " lending peace of mind ''. My husband and I are disappointed and angry that we could have had a lien against our home because of his ( documented ) misinformation and lack of proper follow-up. We were confident that Atlantic Bay Mortgage and our XXXX XXXX XXXX would rectify this matter and it was our hope that they would do the right thing. We have never missed a payment and were loyal customers. We had referred several people to Atlantic Bay in the past. We did not want to sever our relationship with the company and hope to hear back soon. On XX/XX/XXXX I reached out to Ms. XXXX XXXX ( Program Manager in the XXXX XXXX ) and provided her with all of the supporting documentation. She expressed concern and was apologetic for what we had experienced. I called my husband on 3-way so that we could both speak with her and she assured us that they would handle the situation and file my complaint. She mentioned that she would get back with us within 48-hours. After not hearing back from her, I emailed her on XX/XX/XXXX and let her know that my trust issues were flaring back up in regard to the company. She replied and stated that their tax department would be sending a check to cover the supplemental tax and that my complaint was sent up to upper management. She stated in the email that she would let us know when the check had been officially sent. She added that she is monitoring our account every day and asked the tax dept. to send proof of payment for us. On XX/XX/XXXX Ms. XXXX emailed us to say that the City 's tax dept. responded with the total amount due and that she would be sending us proof of payment. She also stated that she would call us. We did not hear back from her. Today is XX/XX/XXXX and we have yet to hear from Ms. XXXX, XXXX XXXX or anyone at Atlantic Bay about our issue.
09/20/2021 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • GA
  • 30506
Web
I had a Cat 3 water leak in my home back on XX/XX/2021. This damage was more than I would expect as anything the water touched had to go. When my insurance adjuster came out and quoted the reconstruction cost to be I was over {$30000.00}. Little did I know that I was going to have to have my MORTGAGE ( Atlantic Bay Mortgage ) company endorse the check that my own insurance company sends me due to it being over a certain amount. This process begins a saga of frustration, delayed work, and the glaringly OBVIOUS changes that need to be made when handling checks such as this. I received a check from my insurance company totaling OVER {$30000.00} on XX/XX/2021. Prior to receiving this check ( XX/XX/2021 ), I called Atlantic Bay Mortgage ( XXXX ) to have them set me up with an OVERNIGHT label so that way I could track my check, and it would be to them within a healthy amount of time. The first person I spoke to was extremely helpful. She got me set up with a XXXX label ( so I thought ) and it would be in my " insurance claim check '' inbox. I also was informed that they normally send checks back through " regular mail. '' I was extremely surprised that anyone would send an ENDORSED check via regular mail with no tracking. So, I requested that my check would be XXXX OVERNIGHT BACK TO ME. I was assured that this would happen because the request was noted in my file and also selected for such an option. Later that evening, I checked my insurance claim check portal and found no overnight label. Confused, I called them back. The next person I spoke to informed me that there was no way to do what the previous person told me ( place an overnight label in my portal ), and they were going to have to physically overnight me an overnight label ( wow ..... ) I concluded that I just wanted this VERY HIGH AMOUNT check to get to them safely, so I waited. The overnight label finally made it to me mid-day ( XX/XX/2021 ). I mailed my insurance check to them as soon as I received the label. The system shows it [ the check ] was received on XX/XX/2021. Once I received an alert that this was received I called them to ensure that was the case. I was informed it was received and that everything was still set to be overnighted back to me. Early morning XX/XX/2021 I received a notification that my check was mailed out. Confused that I did not receive a tracking number from XXXX or anyone for that matter, I called them immediately to see if they had the tracking number on hand. After navigating the automated system, I finally reached someone that informed me that the check " has already been mailed out via regular mail. '' I thought she was mistaken as the need for this check to be overnighted should have been well documented not to mention the amount on the check as well was nothing to scoff at. After being reassured that it indeed was mailed out in regular mail, I was completely blown away. I asked that she double-check and for sure, in the system, it shows it was mailed out as so. I am BLOWN AWAY. I called RELIGIOUSLY and did EVERYTHING within my power to make sure this check would get to me in a safe and timely manner. I ask that she transfer me to someone that could better assist me -- she did. I then spoke to a " resolution support '' personnel and they said the only other thing I could do is call my insurance company and request them to stop payment and send a new check. With my insurance company and a check that amount, it is NOT that easy. So now, I am having to wait 3-5 business days for a check that MY MORTAGE company is requiring endorsement, then I have to deposit my check into my bank account, and due to the amount, I am having to wait 7-10 business days for clearance. This has now pushed my home repairs potentially ANOTHER THREE WEEKS all because the company that is requiring an endorsement decided to disregard EVERYTHING I told them to do with a check with MY NAME ON IT and go with their PRIMATITVE mailing direction. In what world is it okay to be putting a check OVER {$30000.00} in REGULAR mail with NO TRACKING?!?!?!?!?! Due to this my house still has no flooring and we are having to wait even longer to get the materials we need to be able to fix things. Due to COVID-19, everything is back-ordered/low supply and I NEED to get these funds deposited ASAP due to lead times. My mortgage company has created a HUGE issue with my financials, and I am spitting venom angry at the moment. If the roles were reversed I can guarantee Atlantic Bay would be ALL OVER ME. However, because they are a larger company and I am just one person, they feel they can do whatever they want. Their current check processes are archaic, unsafe, and should be REQUIRED to change.
11/16/2023 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • Loan estimate or other related disclosures
  • NC
  • 273XX
Web Older American
Complaint XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX To whom it may concern, I am writing this complaint to make you aware of how customers are being treated. On or about XX/XX/XXXXXXXX I was referred to XXXX XXXX to obtain a loan for a manufactured home, and I spoke with him and proceeded to complete a loan application. I immediately submitted my application online to XXXX and I provided him with 2 years of tax returns for self-employment, also 3 months of bank statements, a profit and loss from XXXX to XXXX, and all other pertinent information, I sent him everything he needed immediately. Within 72 hours, I had a conditional loan approval for {$120000.00} on XX/XX/XXXX, at that time I was advised that I had to sell my home in order to meet my XXXX on this loan. I immediately put my house up for sale after speaking with XXXX and then I proceeded to look for houses with my realtor. After some time I called XXXX back and advised him I couldnt buy anything for that price, and at that time he spoke with the underwriter and increased my loan amount to {$140000.00} on XX/XX/XXXX and he also sent a new good faith estimate based on {$140000.00} loan amount. Over the next few weeks, I reached out to XXXX with questions, and he was very helpful. I continued to show my home to people and around XXXX XXXX advised me that he would no longer be with the company. He referred me to XXXX XXXX and I advised her that I was a first-time home buyer so I proceeded to take the class on down payment assistance, she stated that I had an automatic approval with the down payment assistance of XXXX included with the loan even though she did not run that approval at the time she said this. I had to continually reach out to her several times in order to get information out of her, she would say one thing in a conversation and then say something different in another conversation. I advised her several times that she was confusing me and I didnt know what I had, so a few weeks later I did a three-way with my real estate agent, myself, and XXXX so we all could hear the same thing. At that time, she said she was going to run the approval for the down payment assistance which she previously stated she had already down so, during the three-way she said she was going to re-run the approval with the underwriter and I advised her that I needed to know immediately before I go under contract, she advised me she would call me when she sent it to the underwriter but she did not and I had to reach out to her 5 to 6 times before she finally called me back telling me I was not approved at all for the {$140000.00}. Due to my loan was based on one years tax returns and I know that is not true because XXXX did my approval based on 2 years of tax returns and I know that for a fact. On XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX advised me that my loan was denied because it was done on one year of tax returns and I know that is not true again, me and XXXX never discussed one year of tax returns only 2 years of tax returns. I asked XXXX for an ID number for his location because I was going to write a complaint and he stated that the ID number was on the website and the call abruptly ended. I received a letter today XX/XX/XXXX stating credit denial based on a consumer report and again XXXX stated the loan was declined due to one year of tax returns and no one ever mentioned anything about credit. So I would love to hear from you concerning this matter because it is dishonest and I see your affiliates XXXX, XXXX XXXX, and XXXX XXXX XXXX XXXX and I need to be clear that this is no form of discrimination against minorities, please advise.
12/05/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • Payment process
  • DE
  • 199XX
Web Older American
On XX/XX/XXXX, I paid my monthly mortgage online ( payment of {$3900.00} was made to Atlantic Bay Mortgage on the " XXXX '' website ). The XX/XX/XXXX payment went through properly. Three days later, on XX/XX/XXXX, WITHOUT MY ACTION OR AUTHORIZATION, Atlantic Bay Mortgage took a SECOND payment in the same amount as the monthly mortgage payment ( {$3900.00} ). That caused my checking account to in nonsufficient funds status ( by nearly {$3800.00} ). I called Atlantic Bay Mortgage on XX/XX/XXXX, upon discoving the mortgage company 's error. I had to hold for 30 minutes before speaking with a person. That person XXXX XXXX XXXX said she could not do anything to help me. She said that I have to submit a refund request but that she could not take a refund request from me at this time. XXXX said I have to call back. She said this was because she does not have access to their system. I stated that the system was operational because their system took a double payment that has caused me significant financial hardship, AT A TIME WHEN I NEED ACCESS TO MY CHECKING ACCOUNT FUNDS FOR OTHER FINANCIAL OBLIGATIONS. Atlantic Bay Mortgage has also made errors with my escrow account. On XX/XX/XXXXXXXX Atlantic Bay Mortgage generated the annual Escrow Account Disclosure Statement. I received this approximately on XX/XX/XXXX. The Annual Escrow Account Disclosure Statement indicated that my escrow account was {$210.00} below where it should be and that I could send in a lump sum payment so my monthly mortgage payments would not be changed. I immediately sent in this payment, and it was posted to my Truist checking account on XXXX NOTWITHSTANDING MY ACTIONS IN PAYING THE LUMP SUM ESCROW SHORTAGE OF {$210.00}, Atlantic Bay Mortgage increased my monthly mortgage payment from {$3900.00} XXXX XXXX XXXX XXXX XXXX ) to {$3900.00}. I DID NOT WANT MY MONTHLY MORTGAGE PAYMENT TO CHANGE and that is why I immediately paid the lump sum shortage amount, which was promptly posted to my checking account. I tried multiple days prior to XX/XX/XXXX payment due date to get them to correct the issue. Their phones were not allowing mortgage customers to reach any person. My calls on multiple days were disconnected. I would be put on hold, then the call would simply be disconnected by Atlantic Bay Mortgage. These calls to Atlantic Bay Mortgage, to correct the Escrow Lump Sum Payment error ( their failure to correctly apply the escrow payment so that my monthly payments did not change ) occurred on the following dates/times ( per my cell phone call data records ) : Friday, XXXX XXXX XXXX XXXX. ( three minutes on hold, then call disconnected ) ; Thursday, XXXX XXXX XXXX XXXX. ( XXXX minutes on hold, then call disconnected ) ; ThursdayXXXX XXXX XXXX XXXX XXXX ( four minutes on hold, then call disconnected ) ; Thursday, XX/XX/XXXX ( one minute on hold, then call disconnected ). This is a total of 4 calls to try to correct their error on the mortgage amount due to Atlantic Bay Mortgage 's failure to properly apply my lump sum escrow payment to avoid increasing my monthly mortgage payment. I WANT CFPB TO INVESTIGATE THESE ERRORS BY ATLANTIC BAY MORTGAGE. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and am familiar with the regulatory oversight role that CFPB has for mortgage companies. The errors of Atlantic Bay Mortgage, especially the double payment, is causing me substantial financial hardship. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX, Federal Deposit Insurance Corporation ) ; TXXXX XXXXXXXX.
02/01/2020 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • NC
  • 279XX
Web Servicemember
Hello, In XXXX i was behind on two payments. XXXX and XXXX of XXXX. I had just got divorced and took on the house with all the bills, i also have XXXX that live with me. Then i started the loan modification process months went by. Atlantic Bay mortgage wouldn't remove my wife from the loan without proof of papers from the court. Months went by as i was playing a phone/email tag game with them. Trying to get the right paper to them. Finally i talked to a lady that asked where the second page was. I was only given the first page by the court. So in XX/XX/XXXX, i got my package in the mail to sign for a trial loan modification process for three months. Three months went by with me paying XXXX for XXXX, XXXX, and XXXX. In XXXX of XXXX i got a message from them, saying i got an approval from the under writer. My new package arrived in XX/XX/XXXX for XXXX first new loan modified payment. XX/XX/XXXX, i made my first payment of XXXX haven't missed a payment from the beginning of the trial to the first new mortgage payment. I've sent so many messages to them i can't keep count, via there website secure message center. Asking why i started getting a late fee every month out of no where. So begun the phone call wars. Every day holidays, veterans day, Saturdays. I would revive a call, when i pick up the line i get an automated message saying to call XXXX back asap. Ive tried talking to them but i get transferred around so many times. Ive been hung up on so many time, because people just get sick of trying to read through all the messages on my account. I'm lost don't know what to do, I'm just making my payments every month. i just finished making this months payment of XXXX XX/XX/XXXX. It states i have a late fee of over 600.00, i just make my regular payment. The last email i sent to them cleared all this up, i even received an email from lady named XXXX from Escalated Payment Disputes ( XXXX ) on XX/XX/XXXX saying it was all cleared up after i sent her on the XXXX of XXXX a message showing all payments from XX/XX/XXXX to XX/XX/XXXX. I did as requested by XXXX XXXX email. XX/XX/XXXX she responded. " Dear Valued Customer, thank you for contacting us. We have recieved your recent inquiry regarding your mortage account. Our records indicate the account is current the payments have been corrected. '' Month went by with no phone calls everything was great, then mid XXXX the calls started again. Stating the same problem, i still haven't missed a payment. I can no longer call them, i always get someone who doesn't want to deal with it. I get transferred then i start getting angry after waiting for so long every time i call. Having to explain everything from the start of what happened every time i call or get transferred for over a year now. After making the payment today i found this website at the bottom of XXXX. Thank you for your time
04/13/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 282XX
Web
This complaint is against Atlantic Bay in regards to my mortgage escrow account. I asked for an escrow analysis statement to be issued on XX/XX/XXXX Reference Number : XXXX. I needed this analysis as I received a property tax break for XXXX so there was a surplus of escrow. Atlantic Bay had a copy of my tax bill which amounted to {$610.00}. The projected amount for my taxes was {$2800.00}. So as you can see this was a justifiable reason to ask for an updated escrow analysis. The ticket was never resolved and I was never provided the escrow analysis. I called Atlantic back on XX/XX/XXXX explained what information I needed and why. I was told to open a second ticket, Reference Number : XXXX. The ticket was closed with no comments or resolutions provided. Atlantic Bay also removed my previous escrow analysis document from my account. Very suspicious. Since having the XX/XX/XXXX ticket closed I have made endless attempts to call Atlantic Bay and inquire why they will not provide the escrow analysis. I filed complaints, been told my tickets are being escalated, however each time I call I am not allowed to speak with anyone from the escrow department and each supervisor I speak to has a different story to tell. My last conversations were on XX/XX/XXXX with XXXX ( agent ID XXXX ) she lied and told me she opened an " escalated ticket '' for me and assured me I would receive a call back the same day. I called back on Monday, XX/XX/XXXX I was told no one named XXXX worked there and transferred to another supervisor XXXX ( agent ID XXXX ), She opened another ticket on my behalf and provided me an actual ticket number XXXX. She assured me I have a right to ask for the escrow analysis and she did not understand why they would not provide one. 3 days have passed and no one has bothered to call or respond. I have been asking for this analysis since XXXX and it is now the end of XXXX and Atlantic Bay continues to refuse to provide one. Based on my research I have every right to request a new analysis to be made, however, Atlantic Bay is refusing to provide one. I feel my legal rights under RESPA have been violated. Atlantic Bay has no right to keep that money in my escrow. I believe they are refusing the issue the analysis because if they do, they are legally required to refund me the surplus amount. They, of course, do not want to do that, so they are just refusing the run the analysis. I am aware that allegedly NC switched their timeline for the required annual escrow analysis to XXXX, however, I should not have to wait that long, I prefer to have my analysis ran at the beginning of the year as it more aligns with when property taxes are paid out. I would really appreciate your assistance in enforcing Atlantic Bay to follow the law. Happy to provide more details if needed.
03/16/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 27519
Web
I hold a mortgage with Atlantic Bay Mortgage for a condo located on the beach. As part of my home owners insurance, the condo association maintains flood and wind-driven rain coverage for the entire building. I was contacted last fall by Atlantic Bay Mortgage or their agent and asked to provide a copy of the flood insurance policy. The notice indicated that if I did not have flood insurance, they would purchase it for me. The insurance agent faxed over a copy of the policy within the required time to the fax number provided. However, Atlantic Bay ( or their serving agent ) proceeded to purchase Flood insurance on my behalf at a cost of over {$8000.00}, which they then immediately removed from my escrow. I called several times to resolve this issue. I was told that they could not see the insurance information correctly because it had been faxed rather than uploaded via a QR code. ( Again, it was faxed to the number that they had provided in their initial instructions ). After several phones calls, they finally confirmed that they had the information and that they would : ( 1 ) cancel the flood insurance retroactively and ( 2 ) return funds to my escrow account. However, instead, my next statement showed an increase in payment due from approximately {$1600.00} to over {$3200.00}. This increase was related to the escrow amount that had not been returned. Once again, I called Atlantic Bay Mortgage in midXXXX and asked for the situation to be corrected. I was assured that they would correct it no later than XX/XX/XXXX and that my payment due XX/XX/XXXX would be for my normal amount ( approximately {$1600.00} ). At that point, I had little faith in the company and asked the agent on the phone to make a note to my account that they were not auto-draft the incorrect amount of {$3200.00} on XX/XX/XXXX. However, they did in fact deduct the incorrect amount from my account. As of today, XX/XX/XXXX, my XXXX statement continues to show the incorrect amount. Not only that, but I have now received a second letter asking for verification of wind coverage ( which was included in the policy that was faxed to them in fall ). This second letter also indicates that they will purchase coverage on my behalf if they do not receive the confirmation ( which they have already had for several months ). Attempts to contact AB Mortgage result in long hold times, difficulty reaching a person, and their inability to resolve the situation.
01/27/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • XXXXX
Web
I pay my mortgage on or about the 1st of every month via my bank 's online bill payment portal. On XX/XX/XXXX, my account was debited by Atlantic Bay for the full amount of my mortgage payment, but Atlantic Bay did not post the payment until XX/XX/XXXX, a full 20 days later. This had at least two negative effects on me : ( i ) Atlantic Bay assessed me with a {$100.00} late fee ; and ( ii ) posting my payment late affects my interest calculation and increases my finance charge. Further, Atlantic Bay either benefits from the float of debiting my payment 20 days before posting it against my mortgage, or has inadequate controls around its payment processing operations. I reported this to Atlantic Bay, and specifically addressed my complaint to its Chief Risk & Compliance Officer, XXXX XXXX. Atlantic Bay removed my late charge, but it did not change the date my payment was applied. I have not heard back from Ms. XXXX or Atlantic Bay about why my payment posted 20 after being debited. Upon further research, this appears to be a systemic issue for Atlantic Bay. In addition to posting my XXXX payment 20 days late, Atlantic Bay : ( i ) debited my XX/XX/XXXX payment on XXXX but posted that payment on XXXX - 8 days later ; ( ii ) debited and posted my XX/XX/XXXX payment on XXXX - not posted late ( however, Atlantic Bay 's ability to debit and post my payment on the same day makes its practice of posting payments late seem either intentional or that Atlantic Bay does not have sufficient compliance functions or controls ) ; ( iii ) debited my XX/XX/XXXX payment on XXXX but posted on XXXX - 3 days later ; ( iv ) debited my XX/XX/XXXX payment debited XXXX but posted on XXXX - 2 days later, ( v ) debited my XX/XX/XXXX payment debit XXXX but posted on XXXX - 8 days later, ( vi ) XX/XX/XXXX payment debited on XXXX but posted on XXXX - 3 days later ; and ( vii ) debited my XX/XX/XXXX payment on XXXX but posted it on XXXX - 4 days later. Had Atlantic Bay posted this payment when debited ( XXXX ), I would have been able to deduct the amount of interest from my XXXX federal income taxes.
02/10/2021 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • FL
  • 34684
Web Servicemember
We have a mortgage through ATLANTIC BAY Mortgage. Their loan servicer is XXXX XXXX. We have had non stop issues with this mortgage company regarding them disbursing funds. First, w erefinanced and they had a clerical issue that marked the loan paid in full and they sent back our mortgage payments for 3 months. They tried to blame us for the issues and then finally admitted fault. As a lasting rwult of that same issue, they never updated the insurance and stopped paying on the policy and then forced an insurance policy on us saying we didn't have one. They admitted fault on that as well staying they never updated the policy. Now for a third time our insurance wa stopped due to Atlantic Bay / XXXX XXXX not disbursing to citizens. They attempted to divert blame yet again blaming the insurance company. The insurance company has timestamps and records of the sent documentation. This company has repeatedly had issues with their own loan officers stating they were happy that we sent emails regarding this because their servicerXX/XX/XXXX has been having a lot of issues. I called " XXXX '' at atlantic Bay corporate and she was rude, demeaning and unapologetic and had no sense of urgency on the matter and deflected. She said she wouldn't reimburse us for the new 4 point we needed and that the insurance increase would of happened at the renewal anyways when that renewal is still 6 months out. This company needs to be investigated and held accountable for unethical business practices. As consumers, it is disheartening that even through a pandemic we did all of our payments and acted as we should yet this mortgage company is causing hardship for over 2 years on a variety of different issues caused by their own loan servicer. If they had accountability and just fixed it, I wouldn't be doing this report. But instead they took the problem and we're rude, degrading and trying to deflect responsibility. Please contact the XXXX XXXX XXXX for evidence of all timestamps and submissions
04/09/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NC
  • 28546
Web
On XX/XX/XXXX I contacted XXXX XXXX at Atlantic Bay Mortgage Group. I contacted Mr. XXXX because he informed me back in XX/XX/XXXX that I needed to wait 6 months so that I would have 2yrs solid records of being a business owner. At that time, he told me that was the only issue standing in the way of being approved for a mortgage. My credit score is even better now than it was then and everything on my credit report was the same. Including my Chapter XXXX bankruptcy from XXXX. Furthermore, this was a land in lieu application. Mr. XXXX also did a hard pull on my credit without asking my permission. I let it go because I was confident I would obtain a mortgage. On XX/XX/XXXX after asking me to sign various documents this was Mr. XXXX ' XXXX message to me by email : " Sorry this has taken so long but your file was reviewed by a few different people and I was confused on what they wanted. Bottom line is due to the bankruptcy and limited new credit they want 12 months history on your credit card and two non-traditional references before they will approve your loan, so well need to wait until XXXX before well be able to do anything. '' XXXX XXXX was aware of my Chapter XXXX back in XX/XX/XXXX. Since then, I have worked tirelessly to repair my credit. I accomplished getting my score up a full 100 points since then. If the bankruptcy was an issue, then I should've been denied immediately. Moreover, when XXXX XXXX asked me questions, he seemed to already have the answers because of stereotypical assumptions. I even felt the need to ask him if he was discriminating a couple of times. He would never answer me directly and acted like he didn't hear my question. This entire process has left me and my family discouraged and we are afraid that we won't be able to fairly obtain a mortgage in the state of Norh Carolina.
12/31/2020 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • GA
  • 30248
Web Older American, Servicemember
The company paid property tax payments out of my escrow account twice which caused my account to be overdrawn and a advance was given to cover the funds needed by Atlantic Bay Mortgage. In the beginning my county property tax was {$4400.00} but the county also issued a corrected property tax statement showing that my taxes were lowered to {$4000.00}. Atlantic Bay Mortgage ignored the statements and paid both amounts. There was not enough money in the escrow account to cover both tax bills because only one bill should have been paid. I emailed Atlantic Bay Mortgage both statements in a timely manner but they still proceeded with paying both amounts and then tried to cover up the error by issuing an advance of {$2200.00} to my account to pay both amounts. They also took the funds that were in the escrow account. This caused my combined mortgage payment to go from {$1900.00} per month to over {$2600.00} per month. This is money I, as a XXXX Veteran and social security recipient, do not have on hand to pay because of an error. I have called by phone, email and sent letters by postal mail to Atlantic Bay Mortgage but have yet to receive a correction or satisfactory resolution to this matter. Atlantic Bay Mortgage also proceeded with covering their tracks by issuing the payments as a Lien/Tax Distribution when I have no such lien. The customer service agent told me they were waiting on a response from the county tax agency. I called them directly and they confirmed that they did not receive two payments and that their system will not accept partial and over payments. All I need is a correction to the account and all errors resolved. I then need my combined mortgage/escrow account payment to be corrected prior to this high payment that they have forced on me in error.
03/03/2021 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • VA
  • 23462
Web Older American, Servicemember
When I applied for a loan from this company ( Atlantic Bay Mortgage ) via a loan officer named XXXX XXXX, I offered him a letter from the Commissioner of Revenue in XXXX XXXX dated XXXX, stating that I was exempt from paying real estate taxes because I am a 100 % service connected permanently XXXX veteran. He refused the letter saying it would be taken care of after I closed, I closed on XX/XX/XXXX. In XXXX XXXX I sent the mortgage company : Atlantic Bay Mortgage a copy of the newly approved letter from the Commissioner of Revenue stating again that I was exempt from the taxes. I asked the mortgage company to please adjust my mortgage to reflect a new payment minus the taxes. They have refused to do so. I went back to the Commissioner of Revenue who has tried to help me and gave me a copy of the past years ' XXXX balance on real estate taxes, I sent them the document via upload onto their website, and hand delivered to their main office which is located here in XXXX XXXX. They currently have an escrow of over {$200000.00} that they refuse to refund to me. They have even gone out far enough to send me an escrow statement and tell me that I am {$1.00} short of escrow. I am on fixed income and need this reduction of mortgage premium, and I need my escrow refund. This is my entitled benefit and they have no right to refuse a mandate by the goverment. I am not getting any help from the mortgage company at all to resolve this. I need help from a higher source to make them follow the State 's mandate. I wonder how much money this company is making by keeping XXXX veterans tax escrow. Here is the link to the State 's regulation on Military Veterans with 100 % XXXX exemption of real estate taxes : XXXX XXXX XXXX I appreciate your help in this very important matter.
06/08/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 244XX
Web
I am struggling to pay my mortgage due to a decrease in income and a divorce which has increased my expenses and support requirements. The situation became unmanageable for me in late XXXX . On XXXX XXXX , XXXX I submitted a loan modification request package to XXXX , XXXX ( Atlantic Bay Mortgage ) by mail. I was supposed to receive word in 30 days on the matter. I waited u ntil XXXX XXXX , XXXX to call them and was told I had n't supplied all the requested documentation and then was sent a back dated letter concerning that. I sent requested documentation in numerous times by fax or mail and was told things were missing that I had sent. I about gave up on the process after I received a notice once again on XXXX / XXXX / XXXX that the package contained expired information. They seem to be trying to prevent my application from being considered by having a 30 day window in which I receive notice to supply further information and when sent, they then say other documentation has expired. To prevent that, I submi tted via US Mail with signature confirmation a complete new package with all current documentation requests on XXXX XXXX , XXXX . The package including the application was 44 pa ges. I called on XXXX XXXX , XXXX to inquire about the matter and was told they had received documentation, but it was expired even though it is the latest available such as bank statements. The agent hung up on me when I insisted all documentation requested including the current bank statements was in that package. I believe XXXX -Atlantic Bay is deliberately mishandling my paperwork to prevent processing the home loan modification. I had a friend who experienced a similar scenario with their lender.
01/17/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NH
  • XXXXX
Web
XXXX I received a letter from XXXX XXXX ( my mortgage company is Atlantic Bay XXXX stating I did not have hazard insurance. I pay my homeowner 's insurance via escrow. As you can see in my documentation, my insurance is listed as being due XX/XX/XXXX. Atlantic BayXXXX XXXX XXXX not pay the insurance until XX/XX/XXXX, despite multiple XXXX way calls with them, the insurance company ( XXXX ), and myself. While late, it was eventually paid, and I was under the impression all was back on track. Fast forward to XX/XX/XXXX. I receive a check from XXXX but don't know why. I did not cancel the insurance. XXXX I received a letter from XXXX XXXXXXXXAtlantic Bay XXXX XXXX XXXX insurance expired and I need to get new insurance, which I did the same day I received that letter. XXXX I receive another letter from XXXX XXXXAtlantic Bay stating I do not have insurance and need to purchase it. I try, unsuccessfully to get ahold of someone at XXXX XXXX to get this straightened out. Their automated system puts you in a virtual loop, never allowing you to talk to a person. I ended up calling the person who originated my loan with ( XXXX XXXX ) to try to get this resolved. He handed my case over to XXXX XXXX. In the end, it turns out that XXXX XXXXAtlantic Bay wanted me to purchase an expired insurance policy for the period covering XXXX. No where in any letter they sent me was I directed to purchase an expired insurance policy. In the end, they made me pay for an expired XXXX XXXX XXXX policy even though they failed to communicate with me that this is what they expected me to do.
03/03/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • VA
  • 23513
Web
My husband and I placed an offer on a house for an investment property in XX/XX/2022. We used Atlantic bay for a conventional loan. Our offer for the house was XXXX with the seller paying almost XXXX in closing. We pay over asking price so the seller we pay most of the closing cost. We got out Closing Disclosure and it had us paying $ XXXX. Before getting the closure document we called, emailed, and text asking what do we need to bring to closing? I even called the day before closing asking what that number was and XXXX XXXX said she was looking for it and would call me back and she did not. We get to closing thinking that the previous closure document was correct. We are then told that we have to pay almost {$4000.00} more than what we were told. I asked why and the lawyer said it was because Fannie Mae only lets the seller pay up to 2 %. This was never communicated to us. Otherwise, we would have renegotiated with the seller. We asked was there anything we can do to our title company ( XXXX XXXX ). And she said no, we all dropped the ball but sorry there is nothing you can do. We never received an updated Closing Disclosure document, and no one communicated with us that this number had changed. The lender found out about this change on XXXX. ( Even though this is standard ) We closed on the XX/XX/XXXX and no one still communicated with us. This cost about {$4000.00} that we did not plan on paying at closing.
12/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 338XX
Web
In XX/XX/XXXX, my wife and I closed on our loan for our home. It was to be a conventional construction loan and per the closing disclosure we were not to have an escrow account. From XX/XX/XXXX, toXX/XX/XXXX, we did not receive notification of any changes to our loan until we received a XXXX package on the front doorstep notifying us that we owe over {$7000.00} to finalize the loan. We were not notified of this amount previously and the communication from the company was only the interest bills that we were aware of and paid. I began to dispute this with the company in XXXX, it was not until XX/XX/XXXX that we received another XXXX package on the doorstep in which they state we owe over {$8800.00}. According to our closing disclosure, they opted out of us having an escrow and are now attempting to force into one with a large sum of money due to them immediately. We are not the only family to deal with this as we have met others with the same issues with this company. They have recently told me that the loan was not a conventional loan, but a XXXX XXXX loan, which is not disclosed on the closing documents. We have been told numerous things for them to change later. This company has lacked communication and lacked the ability to follow their own documents and force the consumer into large amounts due without notice.
05/21/2020 Yes
  • Mortgage
  • FHA mortgage
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • VA
  • 23455
Web Older American, Servicemember
For the first five year of this mortgage, I had an automatic deposit in place with my bank. I paid on time every month during that time period. On XX/XX/XXXX, my bank sent the mortgage co. a check which they did not record as received although it appeared on my bank statement as paid. On XX/XX/XXXX, my bank sent the mortgage co. a check which they returned. I checked my records and sent them a letter and paid my mortgage again. Unbeknowst to me, they had cancelled my automatic payment, therefore, on XX/XX/XXXX, they did not receive a check. By the time, I received a late payment statement, and requested a copy of their records, it was the end of the month. I recocilled my records with theirs, found their errors and sent them a detailed letter of what needed to be done with corroborating documents. I also sent the a check for XXXX and XXXX payments. They received them on XX/XX/XXXX. They corrected their errors but sent a notice to the credit reporting company that I paid late and it damaged my credit score which had been XXXX. I maintain that their errors cause confusion with my account and although I had tried to rectify their errors and make prompt payments, they refuse to correct my credit report. I find their actions to be unfair as it was their mistakes, not mine, that caused the problems.
03/05/2022 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • VA
  • 23321
Web
On XX/XX/XXXX i was approved for a forbearance by Atlantic Bay mortgage once my forbearance period was up ( XX/XX/XXXX ) Atlantic Bay mortgage sent me a partial document for XXXX but when the paperwork went through I noticed the documentation Atlantic Bay mortgage sent me had my beginning balance of {$180000.00} and a ending balance of {$190000.00} so I contacted Atlantic Bay mortgage several times about the error no one cared to investigate my claims so Atlantic Bay mortgage sold my loan to XXXX XXXXXXXX XXXX on XX/XX/XXXX so once Atlantic Bay mortgage told me I had to speak with XXXX XXXXXXXX XXXX about the situation and did I started the back and forth all over again so out of XXXX of my phone calls to XXXX XXXXXXXX XXXX I managed to I person to do some research and she sent documentation of how my mortgage account should be but didn't add it to XXXX XXXX XXXX system so it still has an error on my account and credit I would just like to have this error fixed i have any documentation needed to assist with this long process. Below I've sent what te account with the forbearance included should appear within the principal balance at the moment it's added on to the principal balance and that's an error. Thanks
07/26/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 32223
Web
My understanding is that my Private Mortgage Insurance is {$70.00} per year which is confirmed on my account when I login to my account ( I have included a copy of my account to confirm this lists as an annual amount ). I noticed this after a review of my escrow account due to a separate issue of an increase that needed to be corrected. I contacted the lender to advise and was told I could receive a complimentary escrow analysis on my account. After a review, I see that I have been being billed the annual amount monthly at $ XXXX. Based on this showing as an annual premium, it should only be {$5.00} per month. The representative again advised that they would be willing to provide a complimentary escrow analysis that would reflect the mortgage insurance and also the homeowners premium cost which was also incorrect. I was not told that this amount would be corrected and feel its been an overcharge based on what I see on my account. It is clearly listed as an " ANNUAL PREMIUM '' yet has been charged monthly for that amount. I would like to have this corrected as the servicer was not able to provide any insight or resolution other that a complimentary analysis of my escrow account.
07/28/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • VA
  • 23434
Web Servicemember
We were scheduled to close on our property in XXXX tomorrow, XX/XX/2020 with Atlantic Bay mortgage company. Our mortgage banker XXXX XXXX just informed that closing will have to be moved to Friday. She refused to explain what the reason was and blamed it on us pushing the closing date. When I spoke to the builder 's agent, XXXX XXXX, she informed me that XXXX had in fact forgotten to send us a disclosure document over the weekend and that I was supposed to have received it 3 days before closing. XXXX just confirmed to me this morning at XXXX XXXX that everything was good for closing. The builder 's agent confirmed with all parties over the weekend that everything was good to go. We have hired a moving company, scheduled deliveries, and checked out of our hotel for tomorrow. I filed an online complaint with Atlantic Bay but received no email confirmation. When I tried to file a complaint over the phone, Atlantic Bay hung up on me every time I attempted to do so. I am disgusted by this unprofessional treatment. This company has terrible customer service and apparently incompetent staff.
08/01/2023 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • GA
  • 310XX
Web Older American
In XXXX of this year 2023 I received a new escrow statement showing my monthly payment would increase by {$80.00}. Im on fixed income and asked why..they said my taxes would be higher. How did they know this? ..Im the taxpayer and wasnt aware of that. They told me to file for a Homrstead exemption which I did and have been approved. In XXXX I got an estimated tax bill and my taxes are less than last year so I sent that to the mortgage company. I have also lowered my homeowners insurance by a lot. I then got a new analysis and it showed my monthly payment would go up by {$210.00}. I called and they said because I was short in my escrow. I found out that they were sending in the wrong amount for taxes and that that check was sent back to them. They were adding into the total bill for my city taxes along with the TOTAL amount of my taxes. My total bill is estimated to be {$2300.00} ( {$660.00} is included in this amount for my city ). They are using {$2300.00} PLUS {$870.00} which was the city taxes last year. THIS IS WRONG. Ive asked again for someone to look over my account
03/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • NJ
  • 07860
Web
i had received a loan from atlantic bay mortgage. in the very beginning i signed a disclosure being approved for a loan of XXXX and they also sent me a estimate a week later. all full well knowing how many houses i had and how much rent i collect on each one. so it was so posed to be only XXXX % down on an investment loan. as what the disclosures i signed showed. then came the closing and they changed it up on me with out giving me 3 days of notice and no new disclosures to sign as the new law states. i had to call to find out why i had to come up with so much more money in the very end. thats when he told me XXXX XXXX requires XXXX % down since i have so many # of houses.which changed the loan amount to XXXX. i said you never told me, then he said. " oh i never told you? thats my bad! '' i asked if they could change it back to XXXX % down being that they never told me until i had to call them up wondering what the change was. even knowing they threw me a curve ball with out any notice at all, he and his boss said there was nothing they can do about it now.
07/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 241XX
Web
There had been a 3 month issue regarding an additional hazard insurance that was added without permission. It was removed but I was never given reason as to why it was added in the first place. Also, my payment has increased from {$760.00} to {$790.00}, even though my correct insurance only increased by {$8.00} for the YEAR. I am getting overcharged monthly. And I did not get answers about the reason the additional insurance was added before. I had to make a federal complaint before to get the additional incorrect insurance resolved before and now the company is not taking initiative to resolve this. I contacted the company on XX/XX/2018 and received the following response : " We have received your recent inquiry regarding your mortgage account. Please contact our insurance team directly at XXXX for further assistance.Please DO NOT REPLY to this email. Your request has been marked resolved and this ticket has been CLOSED. '' The insurance issue was corrected, it was the payment that needed fixed. They bump me from one department to another.
08/09/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • VA
  • 23321
Web Servicemember
On XX/XX/2018 The City Of XXXX Va waived my Realestate Tax becuase I am a XXXX XXXX XXXX XXXXXXXX veteran. On XX/XX/2018 I notified alantic bay Mortgage of the waiver and provided them the documentation from the city of XXXX. I was told within 30 days I would have my escrow funds refunded to me. Since then I have called the company five times, three seperate emails and spoke to a " supervisor ''. The company has never returned my emails or called back to notfiy me that it has been corrected. As of XX/XX/XXXX, it is now six months and the issue remains, with XXXX dollars in escrow which is not needed. With the waiver of taxes my payment will decrease by XXXX dollars a month. I have reached out to the XXXX XXXX XXXX and Alantic Bay has not even responded to them. It just amazes me that this company would treat anyone like this, not to mention a XXXX veteran.
01/28/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • SC
  • 295XX
Web
I applied for a loan to purchase a condo in South Carolina with Atlantic Bay Mortgage with XXXX XXXX. In the beginning, I secured the transfer of my job to the new clinic XX/XX/XXXX which was prior to closing on the XXXX. Note : I would have been agreeable to postpone closing should it have been necessary. I had notified all parties of the confirmation letter of my acceptance of the secured job but XXXX XXXX proceeded to process the loan as an investment rather than a primary residence. This IS my primary residence. I DID provide proof of employment and confirmation of the transfer. It appears it would have been too much trouble for him to save me any money on the loan by processing it as a primary residence because it had already done the work for an investment loan.
09/01/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • VA
  • 236XX
Web
I applied for a mortgage loan from Atlantic Bay Mortgage through XXXX XXXX. I was told by XXXX that I was denied for the loan because a new law was passed that stated that mortgage lenders had to use 1 % of the borrower 's student loan debt towards their debt to income ratio and that caused my debt to income ratio to be too high to qualify for any type of mortgage loan. She advised that I would receive a denial letter in the mail explaining everything. I did receive a denial letter in the mail, however, the denial reason stated that I withdrew my application, which was not true. I emailed XXXX about this and she has yet to explain why that denial reason was used. She did however state that she would send me another denial letter which I have yet to receive.
03/20/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 234XX
Web Servicemember
I hired XXXX ( XXXX ) to handle short sale negotiations with Atlantic Bay Mortgage ( XXXX is their Credit Dept. ) on a drowning investment property I own. I also hired XXXX, Realtor of XXXX as the listing agent. A fair offer was received in XX/XX/2016. To date, XXXXAtlantic Bay Mortgage has FAILED to order an appraisal of the property though asked repeatedly by both Realtor & XXXX causing the prospective buyer 's offer to expire on 3 different occasions. The buyer is no longer willing to negotiate! Atlantic Bay and XXXX has failed to do their due diligence and follow through with the required appraisal! They are forcing this property into a foreclosure status and further damaging my credit due to their failure to do their jobs! Please help!
05/31/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 241XX
Web
XXXX is our mortgage company. We realized that a 2nd hazard insurance was added to our policy without our authorization and we had been over charged {$200.00} for the last 2 months to apply to this 2nd insurance. After several calls the company finally removed the 2nd insurance but they are still overcharging us on our monthly payment and will not reimburse us for the overcharge the last two months. I have called and spoke to a representative on XX/XX/XXXX and XX/XX/XXXX, and had correspondence by email on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I have told the company that this is looking fraudulent on their end and that I would contact federal regulators but they did not respond with action on the issue.
04/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 207XX
Web Servicemember
XXXX In response t o Atlantic Bay and the original complaint. XXXX XXXX was contacted by a frantic XXXX XXXX and asked to write a letter defendin g him/Bay Atlantic. W hich he did and which they submitted as their original response. As far as XXXX qualifying as a primary residence his current primary residence has not sold and the entire reason he wants to sell is he claims ca n't afford it- so since current residence has not sold and probably wo n't for at least 6 months- Prior to our purchase it was on market for 1.5 years- this is completely foolish. He may be able to g XXXX XXXX XXXX os but after that trying to juggle XXXX residences and utilities is going to be a stretch
12/07/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 24018
Web Older American
Atlantic Bay Mortgage Group is charging a {$10.00} 'processing fee '' for online payments based on the number of days it is past its due date. On or before due date-No Fee 1-4 days after due date-No Fee 5-9 days after due date-No Fee 10-15 days after due date- {$10.00} 16 days or more after due date- {$10.00} The terms of my mortgage say that after the XXXX there is a late charge. So essentially they are charging me for a late charge before that. It would be different if they charged me the same {$10.00} regardless of when it was due. Since they base this payment on the due date, it effectively is calling it a late charge.
04/18/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MD
  • 207XX
Web Servicemember
Regarding case XXXX The issue is NOT whether XXXX XXXX understood the terms he was offered on a purchase of primary residence. The issue is our current residence WILL not sell before he closes on the home in DE. Therefore he will not be eligible for the terms quoted. XXXX XXXX 's verbal response that as long as he is making his payments it wo n't matter is not adequate- it 's mortgage fraud. It could ta ke 3-6+ m onths for home to sell and that is being optimistic!! Cashing in retirement savings to pay XXXX mortgages and or have adequate reserves on hand is not acceptable
04/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MD
  • 21136
Web
I have been looking for a house in XXXX XXXX S.C. and I was calling realtors requesting to see properties. All of them told me I needed to be approved by one of there lenders. I already had a lender but they pushed and pushed. The realtor I worked with showed me a copy of the mls listing and it stated specifically that I had to get pre-approved with there lender. Sounds like steering to me. here are some XXXX # 's that I saw that seemed to be inappropriate are # XXXX # XXXX # XXXX # XXXX # XXXX. I felt uncomfortable being pushed by the selling agent to use " there mortgage person ''
10/29/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NY
  • 130XX
Web
XX/XX/2018 applied for mew construction loan. Spent months sending paperwork amd documents sometimes more than once. Got preapproval letter for $ XXXX. A couple months go by and approval was lowered to $ XXXX. That was XX/XX/2018. I told the rep to go ahead and submit to underwriting. XX/XX/XXXX recd email from rep asking if i want to cancel?? I said i thought it went to underwriting 2 months ago. She replied i should cancel and go elsewhere. I never recd a denial letter or a reason for the delay or cancellation
12/22/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NC
  • 28208
Web
In retaliation for me requesting forbearance for my mortgage under the CARES Act, Atlantic Bay Mortgage refuses to comply with the law to offer me a home modification proposal - as I have requested. I am in fear of losing my home because Atlantic Bay has decided to break the law and refuses to offer me a proposal as they are required to lawfully to do. Atlantic Bay may have also lost records of mine, which is a major legal violation.
07/11/2020 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • VA
  • 235XX
Web
I was denied a loss mitigation package and was not given the option to appeal. My package was denied XX/XX/XXXX and my home was sold XX/XX/XXXX. I was required to turn in the same documents over and over again and turn in a new loss mitigation package after they said the one I turned in was not complete when it was in there system and consider facially complete. They also took over 30 days to evaluate the completed package.
08/17/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28208
Web
Atlantic Bay is breaking the law by making their website inaccessible to me and continuing to charge me PMI even though I asserted my right under law to have the PMI removed, and Atlantic Bay is legally required to do so since I have perfect payment history and my property has appreciated in value. As a person of XXXX is a historically disadvantaged part of town, I hope Atlantic Bay is not engaging in redlining.
06/12/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28208
Web
Atlantic Bay Mortgage intentionally lied to the bureau and invented disinformation as part of a financial conspiracy that I did not pay my own home insurance to Members XXXX when in fact I did. Atlantic Bay Mortgage believes they are so special and exempt from federal criminal law that says you are not allowed to lie to federal banking regulators.
04/17/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28208
Web
Atlantic Bay is illegally and fraudulently not releasing money out of the suspense account that is more than my monthly payment. This is constructive theft as Atlantic Bay will not release money that is more than my mortgage and may be being done in unlawful retaliation for me doing a home loan modification.
10/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28208
Web
Atlantic Bay Mortgage recklessly double paid my homeowners mortgage even though I had already timely paid it directly with XXXX XXXX and informed Atlantic Bay I had paid my premium timely. Because of Atlantic Bay 's avoidable mistake, I have been financially harmed.
12/14/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28208
Web
I never received my XX/XX/2018escrow refund, even though Atlantic Bay claims they gave it to me. This amount is {$510.00}. This check needs to be reissued, since my escrow account falsely shows this check to have been deposited, when in fact it was not.
05/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • NC
  • 28208
Web
Someone or some people at Atlantic Bay decided to go rogue and openly break federal law by refusing to report my account as current the months when I was in forbearance with XXXX. The CARES Act is explicit that this is a legal requirement.
05/24/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28208
Web
Atlantic Bay recklessly double paid my homeowners insurance when they knew my insurance had already been paid for and now they wont refund me my money. Its as if the proper fiduciary handling money of their customers do not matter at all.
09/01/2016 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • FL
  • 34711
Web
I keep getting soliciting texts on my personal cell phone from Tel : XXXX and they send me this video Link : XXXX
06/04/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • VA
  • 23323
Web
04/10/2023 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NC
  • 28677
Web
12/30/2022 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 23605
Phone Servicemember
05/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NC
  • 28815
Web
11/24/2021 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NC
  • 28619
Web Servicemember
09/17/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • 30331
Web
08/12/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NC
  • 28262
Web
04/26/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 23111
Web
12/07/2020 Yes
  • Mortgage
  • VA mortgage
  • Closing on a mortgage
  • VA
  • 23603
Web Servicemember
11/27/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • 29707
Web Older American, Servicemember
09/08/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • KY
  • 42135
Web
04/27/2020 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
Phone
03/19/2020 No
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 23605
Phone
02/11/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33180
Web
10/30/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
Phone
10/29/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 23456
Web
07/17/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • 29920
Web
11/01/2018 Yes
  • Mortgage
  • FHA mortgage
  • Incorrect information on your report
  • Account status incorrect
  • SC
  • 29526
Web
09/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NC
  • 28690
Web
09/17/2018 No
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 24064
Web
08/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NV
  • 89511
Web
09/11/2017 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • FL
  • 32068
Referral
07/21/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NY
  • 10977
Web
04/07/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MD
  • 20778
Web Servicemember
02/28/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33311
Web
09/13/2016 Yes
  • Mortgage
  • FHA mortgage
  • Credit decision / Underwriting
  • OH
  • 44632
Phone
08/16/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33602
Web
01/22/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29579
Web
07/15/2015 Yes
  • Mortgage
  • Other mortgage
  • Other
  • VA
  • 23434
Referral
10/15/2014 No
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • VA
  • 23434
Phone
03/25/2014 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • VA
  • 23606
Web
02/27/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 23454
Web