Atlanta Check Cashers, Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/17/2018 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Fraud or scam
  • GA
  • 30032
Web
On XXXX-18 i went to atlanta check cashers located at XXXX XXXX XXXX XXXX, ga XXXX and presented a money order to be cashed in the amount of {$240.00}. the cashier then charged me a check cashing fee of {$24.00} and gave me a receipt and no cash. i asked for the cash and she stated that i have an account for collection with them and i will not be getting any cash back from this money order ( transaction code XXXX ah. and handed me a reciept that states the collection account is for XXXX XXXX XXXX XXXX not XXXX XXXX i explained to the cashier i am not affiliated with this company and was an employee over 4 years ago. the cashier stated i need to call their corporate office on monday at XXXX xt XXXX on XXXX-18 i called and talked to a woman who claimed to be the manager of the collection department named XXXX and refused her last name she had a very bad accent and could barely understand her as i do not speak XXXX i asked for my money back and she would continue to laught and would continually hang up on me or put me on eternal hold and never come back to the line. i would specifically ask her for date of a returned payroll check from XXXX XXXX XXXX and the amount of the check and copie of any document i signed agreeing that i would be responsible for repayment of any pay instrument that is returned by my previous employer and not him..XXXX would stste over and over she does not have to provide me with anything and suggested that i call the police and saidthey will not do anything to them and i will never get my money back ..when asked to speak to management she sd she was and would over tsalk me and bellittle me and speak to me in XXXX when i do not speak the language i repeated to her over and over that i am an american ... the issues with htis is that this company took me money with even verifying anytrhing and refused to provide any documented proof of their allegations that a bad check even exsist or verification of the debt also needed to know the date of the check as i have not worked for this company in at least 3 years and the state of georgia has a statue of limitation law. i believe this company who refsed to provide and proof or their physical address or names are running and operating finacial scam thats punishable under the rico act i have found out the georgia secretary of state list the owner as XXXX XXXX who resides in XXXX il and has a ficticious address to avoid civil suits with a fake registered agent listed to attorney XXXX XXXX XXXX XXXX XXXX at XXXX who sates they can not confirm or deny that the represent her also to avoid responsibility allowed by due process of the law and they jusy happen to be located by their main office at XXXX XXXX XXXX XXXX XXXX ga XXXX ..this company should reimburse me my money andshould be investigated as fraudently cmpany that seems to oppress consumers living in the united states as that is exactly what the cfpb has been set up to do.if you have any further questions or concerns please feel free to contact me at XXXX or XXXX..thank you
10/10/2022 No
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Unexpected or other fees
  • GA
  • 303XX
Web
" I received a paycheck from my employer ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' ) on XX/XX/2022 in the amount of {$1000.00}, which I took to Atlanta Check Cashers ( " ACC '' ) and cashed without issue on XX/XX/2022. I later received a threatening notice from Atlanta Check Cashers that the check from my employer had been dishonored due to insufficient funds, and that I would be subject to " criminal prosecution '' unless I paid ACC back, plus {$53.00} in fees. I told XXXX about the notice, who advised that they would correct the issue with ACC. One month later, assuming the issue was resolved, I returned to ACC to cash an unrelated check for my tax refund. Instead of notifying me that the issue with the previous check had not been corrected, ACC withheld the full amount of the previous check plus fees ( {$1100.00} ) from my tax refund check without giving me any notice or an opportunity to take my tax refund check elsewhere. Since that time, I have requested in person and in writing that ACC return the amount that it wrongfully withheld and instead pursue the party who actually wrote the check. My attorney has written a letter and spoken with ACC 's representatives, who have refused to return the wrongfully withheld amount. '' XXXX XXXX XXXX XXXX XXXX XXXX with permission, on behalf of XXXX XXXX
11/18/2017 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • GA
  • 30315
Web
I 've been struggling financially due to health issue and XXXX. I got an loan with Atlanta Check Cashers and agreed to {$25.00} as a payment to bi-weekly. I was late on payment and asked if I could skip a payment and pay when I can borrow money to cover skipped payment. They agreed and I thanked them .The next pay period {$25.00} was deducted .I noticed that I was charged late fee {$10.00} from a text that was ok but It was never told that it would be a recurring fee monthly. I was charged {$40.00} for car insurance and I do n't have a car I told Atlanta Check Cashers. The contract states that to contact company before 3 days .This pay period XXXX/XXXX/17 Atlanta Check Cashers deducted the agreed {$25.00} and an Unauthorized payment of {$95.00}. I called and customer service said " You Did You Did authorized when you gave us consent to withdraw {$25.00}. '' I did not authorize double payments.The payments came from two different transactions now my other bills are behind due to this unauthorized transaction from Atlanta Check Cashers on XXXX in the amount of {$95.00}.
07/14/2023 Yes
  • Money transfer, virtual currency, or money service
  • Money order
  • Problem with customer service
  • GA
  • 30102
Web Servicemember
The company just flat refused to cash my money order. Said they dont cash them any more. Even though they did 2 weeks ago. The refused to cash one last week because they claim I didnt endorse it in front of them. I personally believe I was being racially discriminated against being a successful hardworking XXXX man.
02/02/2021 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Problem with customer service
  • GA
  • 30083
Web
Company refused to cash stimulus check because it was signed.
07/31/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • GA
  • 31131
Web