Athena Bitcoin Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/22/2019 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • CA
  • 90027
Web
At XXXX XX/XX/19 I got a call from XXXX ( XXXX ) XXXX the first call lasted : 3hr 25min The man said he was an FBI agent named XXXX XXXX His badge number : XXXX My case file : XXXX He was very hard to understand with a thick XXXX accent XXXX. So I couldnt make out everything he was saying but the gist was scary : He told me my identity had been stolen, that someone had taken my social security card and used it for money laundering and drug trafficking. They found a stolen XXXX XXXX outside of XXXX Texas in my name that lead directly to huge amounts of XXXX. And that over XXXX dollars had been wired transferred in my name out of the country. When I decided that maybe this could be a scam and was about to tell someone. They told me not to tell anyone. If I did they would become part of my case and could also be endited. They said not to hang up the phone or it would be used against me in court as not complying to government wishes. They told me they were going to terminate my social security thus losing my identity making it impossible for me to do anything. I would not be able to go to work , drive my car, use any of my money. All my assets would be frozen and taken by the government. I got scared and stressed out and asked how I was going to live? They said if I comply with them they could help me. So I called my job and said I couldnt come in. I was then put on the phone with, XXXX associate : Restitution Officer XXXX XXXX XXXX His badge number : XXXX He told me in order to save my assets they would need to see proof that I was connected to my bank accounts, since the person using my name was attached to many many bank accounts. I told him all my assets car, apartment, exact amount in my checking, my savings and my business checking. He then told me to pull out XXXX from my XXXX checking account. He said tell me when you get to XXXX and then Ill walk you through what you need to do, keep me on the phone, do not hang up. If they ask what the money is for, make up something. As soon as you create suspicion your social will be taken and youll go to jail. XXXX told me the account and barcode info was to set up a US treasury account through bitcoin so when my identity was changed I would still have my money. By following his orders I was showing him that I had full access and these were my true accounts and not the person who had " stolen my identity '' to commit crimes. He e-mailed me the account info I would scan at the bitcoin ATM through this email : XXXX. I went to multiple bitcoin locations around the city, depositing cash from my 2 different checking accounts. The first bitcoin location where I deposited money was : XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX I deposited the largest increment they would let me at : {$1900.00}. I used 3 different codes in this order, depositing a total of XXXX to each : XXXX XXXX XXXX The final amount was {$4200.00} at the location : XXXX XXXX XXXX at XXXX, using the third code above. The transaction ID : XXXX I have attached receipts of all the different ATM locations, totaling {$30000.00} For Athena the total would be : {$5800.00} I did two installments in a row at the same machine of {$2900.00}. ( one receipt is attached below ). The location of the bitcoin was : XXXX XXXX XXXX, XXXX XXXX, CA XXXX, United States The bitcoin ATMs used in this scam were : XXXX XXXX ATM XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXXXXXX XXXX XXXXt ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX
08/11/2020 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • OH
  • 43220
Web
On XX/XX/2020 at approx. XXXX, I received a call from a number informing me that my social security number was being used for identity fraud in XXXX XXXX, Texas, where my information was being used for XXXX XXXX and XXXX XXXX. The caller provided me with her name and badge number and claimed she was from the Social Security Administration. I was then forwarded to a purported FBI agent and was told that I had to prove my innocence and that I was not involved in the criminal activities of the XXXX XXXX. To do this, to be reviewed for suspicious activity, I had to remove the money from my bank account at XXXX XXXX and deposit it into bitcoin through an ATM machine, which was administered by XXXX XXXX at the location of XXXX XXXX XXXX XXXX XXXX, Ohio XXXX. I was told that if I did not do this, I would be arrested by the FBI. The number that I was speaking with was calling from ( XXXX ) XXXX, which is the same phone number as the XXXX FBI . I was promised that my money was going to be returned to me after the transaction through the digital wallet QR code that I had been depositing the money into. Following my deposit at approx. at XXXX, the caller hung up, so I called back to the XXXX FBI . I explained to the officer about my case and asked to speak with the officer who had called me. They were unaware of the officer that I was trying to reach and informed me that I had just been a victim of scam. This led to me losing {$13000.00} and invasion of privacy by FBI imposters. After being informed about the scam, I called the company, Athena Bitcoin, around XXXX and was directed to their voicemail. I attempted to contact them again an hour later ( XXXX ) and was on a very long wait time. Once I had finally reached an associate, they hung up on my mid conversation and I had to call back and explain my situation to another associate who was very unhelpful with my situation. She told me I would have had to reach out to them immediately, and now there was nothing they can do about the fraudulent transaction. I would like for Athena to trace this transaction and try to recover the funds.
09/24/2020 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • MI
  • 48060
Web
Today the XX/XX/XXXX a girl i am friends with messaged me. She was portraying to have a new job that associated with bitcoin and she had now worked for the government, helping with CoronaVirus relief funds. she said if i deposited {$500.00} i would be reimbursed {$5000.00}. they made it very convincing with pictures of proof and everything. I then went to a XXXX ATM and deposited {$500.00}. I then recieved an email stating that my XXXX was pending in my account but i had to pay {$1000.00} to get the money out. I proceided to say i did not have {$1000.00} and they offered to pay {$500.00} if i paid {$500.00} as well. So i deposited another {$520.00} in case there was any Fee. Once this transaction was complete she told me that her agent would message me to get more info so the bitcoin would be deposited. A man so called named " XXXX '' asked for my ID, my Social Media account login, as well as my social security number for verification purposes. I was never compensated for the payments i provided. They hacked my Social media accounts and changed the email so i cant access them. They are minupliating hundreds of people and now they are using my social media account to do so.
10/05/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other service problem
  • GA
  • 30331
Web
I requested information from ATHENABITCOIN services that they confirmed they have and would provide for me. They still have not provided the IMPORTANT INFORMATION and is screening my calls. Instead of just simply providing me with the information as said they are simply neglecting to provide customer service. The information being withheld is causing great hardships and inconvenience. They even answer the phone not say anything and hang up I have recordings. They have recordings and I have email that they requested from me to get me my information. XXXX. Is the number on the account with Athena. The initial contact made with Athena I was assured BY the agent that they would PUSH this SIMPLE request through immediately because of the urgency of the situation. They have failed miserably to uphold any business standards. Are they hiding something? Why arent they producing the ACCESSIBLE information?
01/28/2020 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • NY
  • 11003
Web
On XX/XX/2020 I filed out an application to become a bitcoin XXXX XXXX. I received an email on Monday that my application was accepted. They send me a check with email instructions and they assigned a surveyor whos name is XXXX XXXX. I deposited the check as instructed and proceeded the next day with the assignment which was not successful because the bitcoin atm is not working. The surveyor was texting me the all time. Once I couldnt complete the assignment he demanded I buy gift cards with the money and send the rest of the money which was a total of {$3600.00} to his account. Since I thought the check was cleared I sent the money to find out the check bounced a days later. I tried calling the number is busy and no one is answering my emails. The promise was that I complete the assignment and a survey and be compensated {$300.00}.
03/23/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • IN
  • 46307
Web Older American
XX/XX/XXXX Two deposits of cash- {$10000.00} and {$900.00} at Atena Bitcoin machine by me under fraudulent circumstances. Called Athena and left a message to call me Called Athena back on XX/XX/XXXX and spoke to XXXX XXXX and explained the scam and he said he would file a report and send me a copy of that report-not received as of XX/XX/XXXX. From my receipts, I gave him the tx information and he verified he could see txs and the money was gone. I also asked that he speak to the XXXX XXXX IN Sheriff 's dept, Detective XXXX XXXX to confirm what he was going to do.
10/28/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • CA
  • 92630
Web
XX/XX/22 I got the text from ( XXXX ) XXXX ( fraud department ) XXXX XXXXXXXX XXXX about someone is attempting to withdraw money ( XXXX ) XXXX and somehow they convince me to withdraw the money and deposit the money to Athena bit coin. So I withdraw the money and purchase bitcoin through athenabitcoin.com to the address : XXXX I dont know anything about this until my friend told me that this is scam. I called Athenabitcoin but theres nothing they can do.
12/15/2019 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • CA
  • 95834
Web
XXXX transferred funds in the amount of {$870.00} to bitcoin on XX/XX/2019 have sent several support tickets to bitcoin and XXXX XXXX have not been resolved as of today funds are not in my bitcoin account
06/07/2019 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Money was not available when promised
  • AZ
  • 85339
Web
I sent XXXX $ in XXXX to the service Bitquick.co Their buyer uploaded a non existent and invalid XXXX receipt. They are not returning my XXXX.
01/03/2024 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • MO
  • 64068
Web Older American, Servicemember
10/31/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • CA
  • 94942
Web Older American
08/12/2023 No
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • FL
  • 32080
Web Older American
07/28/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • CA
  • 95776
Web Older American
05/25/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • IL
  • 60614
Web
02/14/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • FL
  • 32746
Web
07/30/2021 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • WA
  • 98204
Web
11/25/2019 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • TN
  • 37091
Phone
11/21/2019 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • GA
  • 30004
Web
01/02/2019 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • PA
  • 15226
Web