Aspen National Financial, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/31/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • XXXXX
Web Servicemember
AspenAspen National ServicesXXXX XXXX XXXX XXXX XXXX FL XXXX Toll Free : XXXX ; XXXX ; XXXX : XXXX & XXXX & XXXX & XXXX an outside company hired by XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, FL XXXX United States XXXX. Aspen National charges me an additional {$250.00} for collection fees. XXXX XXXX sent me a bill in XX/XX/XXXX for XXXX Maintenance Biannual/Even Fee of {$900.00}. On XX/XX/XXXX, I sent an email to make arrangements to pay the maintenance fee. My contract said it may increase or decrease, but XXXX XXXX XXXX XXXX has fail to decrease the maintenance fees but keep increasing, thus causing financial hardship. Since purchasing on XX/XX/XXXX, the maintenance fee has increase over {$300.00}. I called the maintenance department & made arrangements with a female for {$150.00} per month. After my 1st payment, I received an email XXXX that the fee went up to {$920.00} with a threat that if the account must be paid in full to avoid an additional 18 % annual interest and your account going into collections, as they will add on an additional 35 % .will be turn over to a collection agency. Mark you, I dont own a mortgage. On XX/XX/XXXX, I received this email from XXXX : Good morning, Please contact your mortgage department for a 1098 interest statement form. There is no form for the Maintenance Fees and Taxes. The Maintenance Fees and Taxes for XXXX was due XX/XX/XXXX, due to the payment not being received in a timely manner the account was turn over to collection. According to XXXX, supervisor at XXXX XXXX the cost was {$900.00} including real estate tax for {$150.00}. The taxes went up in May by an additional {$21.00} thats why the fee was {$920.00}. After making agreement with a female and speaking with a supervisor, I was threatened that if I dont pay the additional {$21.00} my account would be turned over to an outside collection agency which they did after making two payments. According to Mr XXXX, manager at Aspen National that the contract was unofficial because XXXX XXXX XXXX XXXX did not have my credit card on file XXXX XXXX, XXXX XXXX XXXX XXXX FL XXXX Toll Free : XXXX ; XXXX ; XXXX : XXXX & XXXX & XXXX & XXXX an outside company hired by XXXX XXXX XXXX XXXX, Corporate Headquarters XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, FL XXXX United States XXXX. Aspen National charges me an additional {$250.00} for collection fees. XXXX XXXX sent me a bill in XX/XX/XXXX for XXXX Maintenance Biannual/Even Fee of {$900.00}. On XX/XX/XXXX, I sent an email to make arrangements to pay the maintenance fee. My contract said it may increase or decrease, but XXXX XXXX XXXX XXXX has fail to decrease the maintenance fees but keep increasing, thus causing financial hardship. Since purchasing on XX/XX/XXXX, the maintenance fee has increase over {$300.00}. I called the maintenance department & made arrangements with a female for {$150.00} per month. After my 1st payment, I received an email XXXX that the fee went up to {$920.00} with a threat that if the account must be paid in full to avoid an additional 18 % annual interest and your account going into collections, as they will add on an additional 35 % .will be turn over to a collection agency. XXXX you, I dont own a mortgage. On XX/XX/XXXX, I received this email from XXXX : Good morning, Please contact your mortgage department for a 1098 interest statement form. There is no form for the Maintenance Fees and Taxes. The Maintenance Fees and Aspen National Services, XXXX XXXX XXXX XXXX FL XXXX Toll Free : XXXX ; XXXX ; XXXX : XXXX & XXXX & XXXX & XXXX an outside company hired by XXXX XXXX XXXX XXXX, Corporate Headquarters XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, FL XXXX United States XXXX. Aspen National charges me an additional {$250.00} for collection fees. XXXX XXXX sent me a bill in XX/XX/XXXX for XXXX Maintenance Biannual/Even Fee of {$900.00}. On XX/XX/XXXX, I sent an email to make arrangements to pay the maintenance fee. My contract said it may increase or decrease, but XXXX XXXX XXXX XXXX has fail to decrease the maintenance fees but keep increasing, thus causing financial hardship. Since purchasing on XX/XX/XXXX, the maintenance fee has increase over {$300.00}. I called the maintenance department & made arrangements with a female for {$150.00} per month. After my 1st payment, I received an email XXXX that the fee went up to {$920.00} with a threat that if the account must be paid in full to avoid an additional 18 % annual interest and your account going into collections, as they will add on an additional 35 % .will be turn over to a collection agency. Mark you, I dont own a mortgage. On XX/XX/XXXX, I received this email from XXXX : Good morning, Please contact your mortgage department for a 1098 interest statement form. There is no form for the Maintenance Fees and Taxes. The Maintenance Fees and Taxes for XXXX was due XX/XX/XXXX, due to the payment not being received in a timely manner the account was turn over to collection. According to XXXX, supervisor at XXXX XXXX the cost was {$900.00} including real estate tax for {$150.00}. The taxes went up in May by an additional {$21.00} thats why the fee was {$920.00}. After making agreement with a female and speaking with a supervisor, I was threatened that if I dont pay the additional {$21.00} my account would be turned over to an outside collection agency which they did after making two payments. According to Mr XXXX, manager at Aspen National that the contract was unofficial because XXXX XXXX XXXX XXXX did not have my credit card on fileTaxes for XXXX was due XX/XX/XXXX, due to the payment not being received in a timely manner the account was turn over to collection. According to XXXX, supervisor at XXXX XXXX the cost was {$900.00} including real estate tax for {$150.00}. The taxes went up in XXXX by an additional {$21.00} thats why the fee was {$920.00}. After making agreement with a female and speaking with a supervisor, I was threatened that if I dont pay the additional {$21.00} my account would be turned over to an outside collection agency which they did after paying
07/15/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • PA
  • 19014
Web
Re : FDCPA and FCCPA Violations re Collection Fee of {$340.00} by Collection Agency Aspen National Collections and Creditor XXXX XXXX at XXXX ( Florida ) Illegal and excessive Collection Fees added to my Timeshare Maintenance bill in the amount of 35 % of my balance Hello, Please stop Aspen National Collection Agency from charging illegal and excessive fees which they are calling " collection costs '' but in fact are not an actual collection cost because they are charging 35 % of the maintenance fee I owe on my timeshare with XXXX XXXX which is past due, and they are charging 35 % of the {$25.00} late fee I owe, and they are charging 35 % of the interest I owed on the timeshare maintenance fee -- all of which is illegal, unjustified and NOT expressly allowed under my contract/agreement with XXXX XXXX timeshare ownerhips and therefore a violoation of Fair Debt Collection Practices Act ( FDCPA ). Please file a lawsuit against Aspen National Collections for FDCPA and FCCPA Violations and also against XXXX XXXX at XXXX ( XXXX for Florida Statute violations ( FCCPA ) regarding the 35 % alleged Collection Fees charged by Aspen. This problem is WIDESPREAD. There are currently many legal actions and Class Actions against Aspen National Collections for chargeing % of fees on balance due and calling it a " Collection Cost '' when it clearly has nothing to do with the cost of collecton and is NOT an actual collection cost. Please force Aspepn National Collections to send me a new bill with only " reasonable '' collection cost, such as {$50.00}. that is reasonable for sending 2 letters to me. {$340.00} is NOT justified or a legal cost. Aspen sends out THOUSANDS of collection letters will illegal, excessive fees every year and they must be stopped. In addition XXXX XXXX management told me that 35 % Interest will be applied to my balance due and credit reporting may occur in their XX/XX/XXXX Final Notice correspondence to me. In addition, XXXX XXXX sent an email Final Notice on XX/XX/XXXX and indicated where an additional 35 % Collection Fee will be applied to my balance due. Obviously, the 35 % Collection fee being applied is not a real collection fee and the right to charge 35 % of my balance was NOT expressly agreed to, or written in my agreement with XXXX XXXX at XXXX XXXX. There is no express agreement to charge any percentage of my balance as a collection fee and this 35 % charge of {$340.00} is not a real collection cost and therefore illegal, and certainly is not reasonable as required under Florida rules ( FCCPA ). Therefore, XXXX XXXX at XXXX, Florida is also in violation of State laws and allowing Aspen Collection Agency to violate FDCPA laws to collect payment for them. The {$340.00} " collection fee '' Aspen is charging is NOT a reasonable " collection cost '' as required under Floria rules and is NOT expressly agreed to in my contract with XXXX XXXX. Please see attached documents in support : 1. ASPEN National Collections XX/XX/XXXX Collection Notice for a total of {$1300.00} ( Amount ; {$980.00}, Interest : {$0.00} ; Fees : {$340.00} ) 2. My XX/XX/XXXX letter to ASPEN to request Debt Validation 3. XXXX XX/XX/XXXX response letter, enclosing a communication with the breakdown on the account with XXXX XXXX at XXXX : XXXX Maintenance FEE = {$920.00} a. Association Interest {$41.00} b. Late Fees {$25.00} c. Collection Fees ; {$340.00} -- > illegal fee - not a collection cost Total : {$1300.00} Interest ( 5.5 % ) APR 4.52 Total Due : {$1300.00} 4. Copies of documents attached to ASPENs validation letter dated XX/XX/XXXX : a. Copy of my Deed with XXXX XXXX ( my maiden name was XXXX ) b. Copy of Mortgage c. Section of Timeshare Bylaws d. Copy of Florida Statutes that show obligation to cover collection fees 5. XXXX XXXX at XXXX Final Notice Statement dated XX/XX/XXXX for total of {$970.00} ( {$920.00} maintenance Fee ; {$25.00} late fee ; {$13.00} interest fee XX/XX/XXXX ; {$13.00} interest fee XX/XX/XXXX ) ( was sent by mail ) a. with attached pink sheet labeled ***Final Notice to Owner*** stating where an additional 35 % interest will be applied to your balance due and Credit Reporting may occur ; b. Includes mailing envelope for payments only 6. XXXX XXXX at XXXX email dated XX/XX/XXXX re Final Notice from XXXX XXXX a. Requesting balance due of {$980.00} b. States.... will be your final notification prior to our referring your debt to an outside collection firm, where an additional 35 % Collections Fee will be applied to your balance due If you need any further information, please let me know. I currently reside in Pennsylvania and my Timeshare is in Florida. I have never lived in Florida. Address for : ASPEN NATIONAL COLLECTIONS Attention : XXXX XXXX - Collection Manager XXXX XXXX XXXX XXXX, FL XXXX Address the XXXX XXXX Timeshare that i own : XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX Time Share Office : XXXX
03/04/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NJ
  • XXXXX
Web Servicemember
Im complaining about XXXX XXXX XXXX XXXX XXXX who is extorting me for money by adding additional fees. The maintenance fee is {$1000.00} for 1 week every other year. XXXX XXXX has blocked my usage several times even after paying my maintenance fee, since I opened the account in XXXX. They refused to give me my deeded weeks. In XXXX, we wanted to convert to points. We were given a fee of {$22000.00} with an initial deposit of {$11000.00}, closing cost {$800.00}, RCI/II XXXX year {$190.00} for a total deposit of {$12000.00} with monthly installments of {$230.00} or 12 months of o interest {$910.00}. We told them no thats ridiculous. We were told to purchase XXXX MA to utilize points. We did. I paid XXXX maintenance fees still fighting for my Deeded weeks. I use XXXX XXXX in XXXX thru points after paying for XXXX. We didnt pay XXXX maintenance fee. To block us from using the facility, XXXX XXXX XXXX XXXX use my signature on file & combine both resorts combined both resorts & took away my weeks & charging me for both resorts maintenance fee without being able to use the resort They claim that the Current Balance {$1700.00}. They refused to talk to me & send to a collection agency-unknown. I have This is what I received from them : Greetings from XXXX XXXX XXXX XXXX, Please note that the Annual Billing for XXXX is now complete and you soon should be receiving your invoice for Maintenance Fees, Assessments and/or RE Taxes. The fees are due on or before XX/XX/XXXX. In order to avoid a Late Fee and 1.5 % monthly interest, we encourage you to send your payment on or before XX/XX/XXXX. We have three convenient payment options available : Online : You may pay online by visiting us at https : XXXX XXXX your XXXX XXXX, and enter your username and password. Then follow the prompts. If you are new to online payments, Register online by visiting https : //www.dailymanagementresorts.com/userregistration.aspx and enter your Contract ID :, Last Name : and Home Resort : XXXX XXXX XXXX XXXX, then follow the prompts. Phone : You XXXX also pay XXXX via the automated payment system by dialing ( XXXX ) XXXX and follow the voice prompts. Please have your Contract ID : and Owner ID : available. Mail : Check payments are accepted by mailing to the address listed below. The check must be in US Funds or drawn off of a US Funds bank account. Please make the check payable to XXXX XXXX XXXX XXXX and note your Contract Number : Note : Check payments sent by mail may take up to 21 business days to post to your account. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, GA XXXX Your invoice has been mailed and is on its way to you. If you would like to view a breakdown of your fees while waiting on the invoice to arrive, you can Log In to your account. Alternatively, you may contact us via XXXX with any questions or concerns. If you have not received your invoice after three ( 3 ) business days of receiving this email, please contact us to confirm we have the correct address information and we will be happy to send you a copy. If you have already sent your payment or have made payment arrangements, please disregard this letter and accept our thanks. We look forward to you traveling and creating new memories at your resort! Sincerely, Your Owner Services Department CONFIDENTIALITY NOTICE : The material contained herein may be subject to the attorney/client or work product privilege. This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient ( s ). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
03/08/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • PA
  • XXXXX
Web
XX/XX/XXXX Aspen National Collections ( Aspen ) sent a collection letter in the amount of {$3800.00} ( original creditor : Vacation Village {$3100.00} plus Aspen Fees {$770.00} ( 25 % fees ) Aspen interest XXXX ). XX/XX/XXXX Consumers disputed alleged debt via email, within the required 30 days. Requested validation of debt including signed Contract and advised Aspen said fees in the amount of 25 % are erroneous and without validation. XX/XX/XXXX Aspen sent another collection letter in the amount of {$3900.00} ( adding additional fees ). Aspen and Vacation Village have not validated the debt as requested. Aspen failed to provide requested signed Contract showing it is allowed to charge erroneous fees, interest and/or collect any amount of alleged debt. Aspen stated it provided : 1 ) Warranty Deed showing responsibility to pay, Aspen did not ; 2 ) Bylaws showing responsibility. Said bylaws are standard from XXXX and not signed by and/or specific to consumer ; and 3 ) A copy of Florida Statutes that show your obligation to cover collection fees. Said Florida Statute does not show Aspen is permitted to charge unreasonable fees @ 25 %. Aspen used false, deceptive and misleading practices. XX/XX/XXXX Consumers disputed for a 2nd time via email. Again requested signed Contract. Aspen did not provide signed Contract. XX/XX/XXXX Applied for an auto loan and was denied. Requested a copy of XXXX credit report and discovers that Aspen has reported negative information on XX/XX/XXXX to husband 's report only. Disputed Aspens unvalidated report with XXXX and the negative reporting was deleted on XX/XX/XXXX by XXXX. Aspen was unable to validate alleged collection amounts due to Vacation Village and/or Aspens erroneous fees/interest totaling {$3900.00} ( {$880.00} of {$3900.00} is Aspens increased fees ). In an attempt to avoid statute of limitations, Aspen also reported an open date of XX/XX/XXXX to XXXX. Aspen is fully aware the open date is the date Vacation Village claims consumer 1st became past due of alleged debt, not the date Aspen 1st contacted consumer. - Aspen willfully violated the FCRA by reporting information it knew was inaccurate, misstating the balance due, reporting old debt as re-new debt and failing to notify consumer negative information was reported to XXXX. - Aspen willfully violated the FDCPA by attempting to collect a debt not expressly authorized in the underlying debt contract, using deceptive, unfair and unreasonable means to collect a debt and charging a percentage collection fee of 25 % that are erroneous and not authorized by contract or state ( s ) law. Aspen and Vacation Village are fully aware that a signed Contract does not exist between Vacation Village and Consumers. - Aspen willfully violated the FCCPA Fla. Stat. it referenced by threatening to enforce a debt it knows is not legitimate and assert the existence of a legal right when Aspen is aware they do not have the right. Vacation Village ( managing entity ) and Aspen have not provided signed Contract upon request as required by Florida Timeshare Act and Statute.
06/16/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • HI
  • 96819
Web
I received correspondence for a debt for my XXXX XXXX XXXX XXXX ( Association ) Timeshare from Aspen Nation Collections dated XX/XX/XXXX. I sent them a written notice on XX/XX/XXXX stating that I already relinquished my interest and obligation to the Association in writing. To date, they have not provided to me, and the Association has continuously refused to provide to me, any relevant authority that would obligate me to be held responsible for assessments and fees after I have given proper notice to relinquish my timeshare interest per their agreement. A review of the Deed ( the Declaration was not enclosed ) and the statutory authority that they have provided understandably allows for assessments to be imposed to timeshare owners and reserves the right to secure a lien against the timeshare interest if the timeshare owner is delinquent in paying outstanding assessment amounts. However, as stated previously, I did not possess any timeshare interest or have any timeshare obligations prior to the Association imposing fees supposedly resulting from assessments. On XX/XX/XXXX, I properly exercised my right to relinquish my interest and obligations and provided written notice to the Association prior to the Association imposing any assessments and fees. Subsequently, on XX/XX/XXXX, the Association emailed me a notification of an outstanding balance in the amount of {$1100.00} for the XXXX annual fee payment. At the time of the purchase of the timeshare interest and signing of the contract on XX/XX/XXXX, the Association, by and through its representative, employee, or agent, has expressly represented to me that I would be able to exercise a right to relinquish my interest and obligations as a timeshare owner : 1 ) upon written notice ; and, 2 ) after I have paid in full the cost of the time share interest, which, I have done. ( It appears that the Association is taking the position that this representation is false, and if this false statement was made by their representative, employee, or agent to induce me to make the purchase, such a scheme would be quite deceptive ). This was a material term that I relied upon at the time of the agreement. I have requested the contract from the Association, and the Association has confirmed on more than one occasion that no executed written contract exists. To date, Aspen National Collections has NOT provided me authority that refutes my unequivocal understanding of the terms of the agreement that authorizes me to exercise my right to relinquish my timeshare interest and obligations after written notice and the satisfaction of the cost of the timeshare interest.
07/06/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • GA
  • 30126
Web
I have no idea who Aspen Collections is or who they represent. Aspen Collections has has engaged in collection activity prior to validating a debt and and has not submitted any documentation to support their claim. This company entered a collection on my credit report without notifying me or contacting me regarding what this debt was about. I have never had an account with this company or anyone they claim to represent. Aspen Collection is indicating that an account with the account number XXXX was opened with their company in XX/XX/2018. I never opened an account with them or anybody else. This account must be a result of identity theft or someone opening an account in my name using my identity. I have no knowledge of this account nor did I give anyone permission to open an account with my name. I have requested information from Aspen Collections via certified mail Return Receipt XXXX XXXX XXXX XXXX XXXX and the company has yet to respond When a debt collector engages in the collection of DEBT they must provide copies of the following items : 1. Provide a certified copy of the complete credit application that debtor signed to secure the credit with your entity. 2. Provide signed verification of each transaction that is part of the alleged cumulative debt. 3. Provide the contract or other instrument through which [ Alleged Creditor } authorized Aspen Collections as third-party collection agent. 4. Provide a true and correct copy of the instrument by which [ Aspen Collections } was authorized as a mixed-ownership government corporation with authority to hypothecate credit of the United States ( 31 U.S.C. 9101 ). 5. Provide the delegation of authority from the Director of the Office of Management Budget to Aspen Collections, that authorizes your company to settle accounts of the United States ( Public Law 104-316 ). 6. Provide the Certified Assessment Certificate. Violation ( s ) : * Failure to provide a notice prior to reportin g negative information to a credit reporting agency ( CRA ). * Failure to provide a notice within 30 days after reporting negative information to a credit reporting agency ( CRA ). * Failure to provide an Opt Out Notice. * Failure to disclose as required by federal law mandatory information in their Privacy Policy notice. XXXX Sharing Non Public Information ( NPI ) without providing an Opt Out Notice
04/10/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • GA
  • 30281
Web Servicemember
I paid for the timeshare in full with a check dated XX/XX/XXXX for the amount of $ XXXX and was told that the maintenance fees would average around $ XXXX {$400.00} at the time of signing the mortgage. The company sent me invoices for varying amounts between {$87.00} and {$1200.00} after it was paid in full. I made a payment and contacted the XXXX XXXX XXXX that handled the account to inquire what the differing charges pertained to and got no clarification. The customer service representative I spoke with over the phone restated the lines on the invoice ; no one could explain what the charges were for and it is not disclosed on the contract. I paid the mortgage off earlier than I requested and XXXX ( XXXX XXXX XXXX ) the timeshare exchange provider also charged me to " renew '' exchange privileges to use another resort. My payment of {$9200.00} included purchase of two bedroom timeshare and exchange fees until the date of XX/XX/XXXX but the company reported my account to a collection agency and my credit for the unexplained {$1200.00}. I have contacted Florida Attorney General Consumer Protection, XXXX XXXX at ( XXXX ) XXXX. The office informed me they were investigating under FL Statute Chapter 501, Part II, known as Florida 's Unfair and Deceptive Trade Practices Act on a letter date XX/XX/XXXX. I am a XXXX veteran and I would like to re-enter the workforce ; actually it is necessary but I wish to have this removed from my credit and all of my money returned. It is a great hardship to wait for a class action suit that the state may or may not have enough complaints to proceed with in the future. I wanted to keep the timeshare, but they refused to explain the excessive amount despite my patient requests and them reporting to credit bureaus negatively impacts my already limited employment options due to my service-connected XXXX. I signed the mortgage XX/XX/XXXX for 5 years but paid it in-full XX/XX/XXXX and they never reported anything good. They also stated my maintenance fees would average around the cash settlement fees in the contract once I finished the mortgage. I am a Georgia resident and a XXXX XXXX XXXX isn't worth {$1200.00} annual payments. I never would have purchased this if it was clearly represented in the contract and not misinformed by their representatives.
11/15/2021 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • CO
  • 80017
Web
From the very beginningXXXX XXXX XXXX XXXX XXXX has proven not to be the wonderful vacation/real estate investment that we were sold. Weve had it for nearly 12 years and have only used it once. That alone should prove how useless it has been for us. What was explained to us verbally during the90 minute presentation ( which actually turned out to be closer to eight hours ) is not what we received. XXXX XXXX sales representative totally contradicted what was in our contract. We were told we were purchasing real estate and it would be profitable to us, they even said we could rent it out and make money on our prime real estate, but actually selling this or finding someone to rent this isnt viable whatsoever, especially with services such as XXXX being available. Large companies such as XXXX and XXXX are now renting out space in timeshares. Of course, they neglected to tell us this because it would put a wrench in the great pitch they were throwing us. We were told we would easily be able to exchange our timeshare to destinations all over the world, this has proven to be not true. Exchanging this timeshare is very difficult with increased additional fees. What caught us off guard the most was the rise in maintenance fees. We were told these fees would not rise, yet, we have seen a steady increase that makes this more and more difficult to afford. The whole ordeal felt shady and when we requested a copy of the deed and we never received one. That alone has to be a violation of some sort! How can timeshare companies continue pressuring people into entering a contract and not providing them with the terms of the contract? Weve contacted XXXX XXXX XXXX XXXX several times over the past 12 years to try and exit the contract, but they provided no assistance. These timeshares want people trapped in these contracts so they can continue to siphon money from us, but that is not something we can financially, or mentally, afford! Then, they brought Aspen collections into the picture. They have been consistently harassing us with phone calls and threatening notices. We never agreed to work with Aspen and want this handled directly through XXXX XXXX. We are in a misrepresented contract and should not be obligated to pay any further funds.
01/14/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OR
  • 97086
Web Servicemember
On XX/XX/XXXX - We received a notice from Aspen Collection Agency concerning a debt of {$1100.00} owed to XXXX XXXX XXXXt XXXX XXXX, a timeshare company in Nevada. Previously, I have requested signed contract paperwork or an acknowledgement form concerning the maintenance fees charged by the timeshare. I had been requesting these documents for several years previously, both in writing and via phone. The timeshare company has not been able to provide me with any paperwork obligating us to continue to pay for these fees. On XX/XX/XXXX I responded in writing to Aspen disputing the validity of the debt and again asking for any signed paperwork or documentation obligating us to the debt. On XX/XX/XXXX - I received a response from Aspen, but there was not any accompanying documentation that I had asked for. It was a repeat of the previous letter sent in XXXX. On XX/XX/XXXX. XXXX - I sent a written letter repeating that the debt is being contested and my request for documentation concerning the debt owed. On XX/XX/XXXX - I received a response from Aspen. I did receive an attachment of the XXXX Deed recorded on XX/XX/XXXX with our names handwritten by unknown persons on the Valuation form, however this form was not signed an unfamiliar to me. An additional document was provided with the XXXX XXXX XXXX XXXX handwritten on the front page with no signatures. For the third time- I re-iterated that I am contesting this debt until I could be provided with a valid signed contract indicating that I am responsible for this re-occurring debt. The documents that have been provided did not include any signatures of my wife or myself. Additionally, no official contract has been provided, but a partial document with no identifying information. I have been very courteous in my written discussions. We have kept on open line of communication and discussing in good faith with all involved. However, instead of helping to fix this situation, Aspen Collection has chosen to report the contested debt to the XXXX Reporting Bureau.
09/25/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • XXXXX
Web Servicemember
I purchase a timeshare from XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX Fl. I had a mortgage which was paid off in less than a year. XXXX XXXX has charged me for maintenance fees but refuses to give me the week which they are charging me for. Now they have recruited this crooked company Aspen National Collections is a national debt collection agency with specialized expertise in consumer debt collections for companies involved in timeshare or vacation ownership resorts, educational loans, utility cooperatives and other niches which robs timeshare or vacation resorts owners by adding ridiculous fees to their maintenance fees. I was charged for XXXX fees {$820.00} & {$190.00} for taxes. With the additional fees, this crooked company wants to charge me {$1600.00}. Blocks my usage. Both companies teals my weeks which are already paid since XXXX as well as my extra vacations which they sell to companies like XXXX ; XXXX XXXX and XXXX to name a few. They NEVER have anything available for OWNERS, who are forced to pay maintenance fees unless they book a year in advance thru another company which OWNERS are forced to sign up with or they are unable to use their week. This company now forces owners to pay to extend their week!! Ridiculous. What you think you buy or own is not what you get. The salespersons lies to unsuspecting prospective owners. This is a lucrative business but a night mare for owners!!. COVID-19 FORCES THEM TO SHUT DOWN AND NOT SERVE THE OWNERS BUT THEY DIDN'T SHUT DOWN OR REDUCE THE MAINTENANCE FEES!!! My job was affected, but they didn't want to hear nothing!! This should be illegal. These companies should be banned for financially raping consumers especially our millennials. Something must and should be done to stop these crooks!!! We need help!!!
02/23/2022 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • FL
  • 32162
Web
I felt forced and coerced into entering this agreement with XXXX XXXX During the presentation, they always sold it as only good for today deal. My sales representative would state that we would be cheating ourselves out of great vacations and not giving our children the opportunity to own and enjoy at no charge. This is not true, as these vacations cost much more than if we were to book outside of it. There are additional fees for almost everything, and the maintenance fees and taxes increase each year. They made renting or selling sound so much simpler than it is. They even stated that if at any point I did not want it, I could just sell it back. No one is looking to purchase this property, as it has no value. At the presentation, I certainly felt as though I understood the contract, but I had to find out later down the line all the facts of it and what was never mentioned to me by the salesman who was representing XXXX XXXX timeshares. Had everyone been honest about what was written on there, my decision would have been much different, and I would not be in the predicament I am today. I have reached out to XXXX XXXX about my desire for cancellation and the hardships this has brought upon me. I am addressing XXXX XXXX through a series of complaints. XXXX XXXX has since sent my account to a collection agency, Aspen. At no point did I agree to work with Aspen and I have no intention of involving myself with Aspen, especially not for a misrepresented contract. They are trying to collect money for a company that mishandles its members. I sent a cease and desist to Aspen, but they keep impacting my credit.
08/11/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 76226
Web Servicemember
I own a XXXX timeshare at XXXX XXXX in XXXX XXXX XXXX in PA. I have owned this timeshare for over 20 years. The annual maintenance fees have steadily risen and differ from year to year. I always pay my annual dues and have generally enjoyed traveling with my timeshare. This year I never received a bill for the timeshare maintenance fees. Instead I received a notice from a 3rd party collection company with an added fee of {$310.00}. I emailed XXXX and asked why I never received an invoice. The email reply from them advised me to call their office since their policy is not to discuss via email. When I called the XXXX office, they discovered that they had an old mailing address on file for me and that is why I did not receive the invoice. Note my XXXX address is the same address to which they sent the XXXX invoice the previous year - it has not changed. I asked XXXX to remove the {$310.00} collection fee ( since I never received the invoice ) and allow me to pay my bill. They said they could not and that I would need to call the XXXXXXXX XXXX and make the request to the general manager of the resort. When I called the XXXX XXXX I was told that they would not negate the {$310.00} fee and that I needed to settle everything thru the collections company, Aspen National Collections. I called Aspen and of course, they want me to pay them the timeshare maintenance fee plus the {$310.00} collection fee. I am asking for XXXX XXXX XXXX ( XXXX ) to pull this account from collections and allow me to pay my bill without penalty. This is an unfair practice to penalize me when I did not get a bill.
02/16/2022 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • TX
  • 79936
Web
I am filing a complaint against XXXX XXXX. For over a year now, I have been reaching out to them, requesting options for cancellation out of this timeshare. Instead of aiding and options for resolution, the only responses and communication I have received from them have been regarding payment they are requesting and never any option to alleviate this from me. This timeshare has very easily become a burden, especially because it was initially misrepresented to me. It is impossible to sell or try to rent this timeshare as hundreds of people are trying to do the same on XXXX and XXXX. They kept bringing up my family and how this would benefit us. I was never informed that the maintenance fess would keep increasing and after only two years it increased almost {$30.00} more. I did not sign up for that and I feel forced into paying those. The presentation took an enormous amount of our time and took up one of our vacation days and the paperwork was very rushed. They toured us around the XXXX area, there they gave us an alcoholic drink and nothing but a bunch of lies. I have explained my concerns and circumstances to XXXX and all I have expected was a response with a solution and they have failed to provide me that. This was a misrepresented contract and I am taking the proper avenues to cancel my contract with XXXX XXXX. The cancellation of that contract will absolve any debt with them, so there will be nothing to pay XXXX afterwards. Also, I never agreed to work with a third party collection agency and sent a cease and desist to them. They should not be involved anymore.
05/04/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • PA
  • 19607
Web
Aspen National Collections ( XXXX XXXX , Manage r ) sent collection letters on XXXX / XXXX / XXXX and XXXX / XXXX / XXXX , I disputed on XXXX / XXXX / XXXX and XXXX / XXXX / XXXX by fax. 8 months later on XXXX / XXXX / XXXX , Aspen reported to XXXX {$2200.00} ( ori ginal creditor : XXXX XXXX {$1600.00} plus {$570.00} Aspen fees 35 % of original balance ). I disputed to Aspen an d XXXX on XXXX / XXXX / XXXX , requesting to remove collection from XXXX . Aspen r efused to remove, I disputed again on XXXX / XXXX / XXXX . On XXXX / XXXX / XXXX , XXXX XXXX at Aspen sent me a letter stating his " client has no access to the contract you signed '' ; therefore, he is unable to prove he can charge collection fees in the amount of 35 % which is a violation of the FDCPA. Aspen is unable to provide payment history regarding statute of limitations because NO payments have been made. I disputed again with Aspen on XXXX / XXXX / XXXX . Aspen is incorrectly reporting to XXXX that this is a new account opened on XXXX / XXXX / XXXX and incorrect original balance of {$2200.00} ( original creditor alleges balance due is {$1600.00} on XXXX / XXXX / XXXX ). I dispute debt in its entirety ; however, Aspen is intentionally reporting incorrect balance due, incorrect original date of debt and can not provide Contract to prove they are allowed to charge excessive collection fees of 35 %. I discovered that Aspen incorrectly reported to XXXX when I was checking my score to get an auto loan. Because of Aspen, my score has dropped drastically.
09/20/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • CO
  • 816XX
Web Older American
In XX/XX/XXXX I wrote to Aspen national Debit collection to verify a debit, which they did. I wrote back and acknowledge my debit with an explanation of the amount of payments of could make and the amount owe according to my calculations. I stated that I was sending my first payment in good faith. I then stated that if they cashed my check and I did not hear from them, they had accept my offer. They cashed my check and I never heard from them again. In XX/XX/XXXX I wrote to say that I had paid my debt since I had received no communication, then about ten days later I received a notice from XXXX XXXX stating I still had a balance. Up to this time my original communication and all later was made through XXXX XXXX. In XXXX I resent for the third time my original agreement letter .Around the XX/XX/XXXX I received a phone message message fon Aspen Collections , so I returned the call. I spoke with XXXX XXXX and he said I owed so much money. I reminded him about my letter and he stated " we have received a lot of letters from you. '' He continued to say that they do not make any deals and I owed the money. I stated that they cashed my check and according to the terms of my letter, they made an agreement, and no one has ever contacted me. He Said " we have tried on numerous occasions to contact you. '' Not true! At that point I asked to speak to XXXX XXXX and was told there was no one there by that name. All my communication was sent to the XXXX XXXX with the same address XXXX XXXX called from.
06/06/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 166XX
Web
Aspen Collection is tr ying to collect maintenance fees in the amount of {$290.00} from o ur ( m y husband and I ) rescinded timeshare contract from XXXX XXXX XXXX XXXX . Aspen sent us a notice of collection in XXXX of 2016 . At that time, our timeshare contract was still in the process of still being cancelled. We disputed the debt with a response letter on XXXX XXXX 2016 . Aspen responded to our letter on XXXX XXXX 2016 with a copy of our contract. The issue is Aspen has not sent anything else in writing since XXXX . It took my husband and a little over a year for the cancelled timeshare contract to be processed. From what we know as of XXXX 2016 , our timeshare contract has been rescinded. We have not received any contact or documentation from the resort since XXXX XXXX 2016 . It has caused us much financial distress and something we never wanted to purchase in the first place. We were pressured into buying it through fraudulent practices and false promises by the XXXX XXXX . My credit took a hit due to the collection of the maintenance fees being sent to the XXXX credit bureau. Howeve r, Aspen has been calling our house at least once a week over the last month still trying to collect a debt. They have not sent us any documentation since XXXX XXXX . It is our impressio n that Aspen is u naware our timeshare contract has been rescinded and is trying to collect on something that no longer exists.
10/30/2020 Yes
  • Debt collection
  • Mortgage debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • PA
  • 196XX
Web
We have been stressing to XXXX XXXX our inability to afford this for over 2 years now. For over two years they have been uncooperative and ruined us financially and credit wise. We entered an agreement with them, but we had no clue what we were actually getting involved with. They purposefully withheld information from us during the presentation and the truths they did tell were watered down. Instead of doing their best to make amends with us and acknowledge our inability to make payments towards the XXXX, they sent us to collection agency ( Aspen Collections ). We are being harassed not by one, but two companies. We sent a cease and desist to Aspen to let them know we had no interest in communicating with them and to send our account back to XXXX XXXX so we could handle the cancellation of agreement, and they continued contacting us despite the cease and desist we sent. Aspen has attacked our credit, but we never agreed to work with them. Not only are they attacking our credit, but the balance is increasing with them! How can a balance increase with a company weve never worked with or signed an agreement with? Why would we discuss our account with Aspen Collections when they are unable to assist us with the dilemma were facing? Aspen is complicit in collecting funds from us to go towards a company that manipulates their members into agreements.
02/22/2018 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NC
  • 287XX
Web
In XX/XX/XXXX we purchased a timeshare with XXXX XXXX in XXXX FL. In XX/XX/XXXXXXXX XXXX of XXXX transferred our property to XXXX XXXX in XXXX FL. We did not want that property. We did a quick claim deed with XXXX XXXX in XXXX, FL and we did not own this property any longer. XXXX was also involved in this matter - they house points and maintenance for the properties involved. XXXX was sent a copy of the quick-claim did from XXXX XXXX at the time it was entered into files at the courthouse, so that dues and maintenance monthly payments were stopped. After numerous calls to make sure that this was taken care of - I again sent it to them in XX/XX/XXXX. They state that this was not sufficient to stop the dues piling up and that I still owe dues on this property for the maintenance. When they contact me it is usually the same voice and he threatens me to take me to court and make my life a living XXXX. He has said I was trash and he would make sure that this never falls off of my credit. I have tried to explain to him the whole story and he states that they have the quick claim deed but that does not matter to him. I need help getting this removed from my credit ... I have nothing else bad on my credit and there is no explaining to XXXX. I do not owe any dues - I do not own the property. We followed the steps we were told to do.
05/30/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 92620
Web
Aspen National Collections is used by certain Timeshare companies to collect annual dues. Our annual dues for XXXX XXXX is about {$1500.00}. The dues are normally due in XX/XX/XXXX, but we couldn't pay them until XX/XX/XXXX. We made a payment to XXXX in the first week of XX/XX/XXXX. AFTER we made the payment, we received a notice for over {$1800.00} from Aspen National Collections. The day I received it, I called them right away and told them that this was a mistake, that we had already paid the debt. They said it didn't matter. We still had to pay {$1800.00}. I told them that I was sorry but I already paid the debt and I'm not paying it twice. Today ( XX/XX/XXXX ) I received a collection notice from Aspen that we owe them {$280.00}, which includes {$6.00} in interest. This collection is for their " fees. '' The fact remains that we paid the debt we owed to the timeshare company and we paid it directly to the timeshare company. And they accepted the payment. Now Aspen is asking for " fees '', but they did not collect the debt. The timeshare company did. So how can they be owed a fee? The Creditor is listed as the timeshare resort. How can the timeshare resort be asking for more money if we have already paid them? I am making this complaint in an effort to stop this collection.
06/02/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • XXXXX
Web
I recently checked my credit report and found that this company is attempting to collect over {$4000.00} from me. I do not recognize this company and have never signed any promissory note with them. I reached out to them and asked a series of questions I am permitted to ask under the authority of The Fair Debt Collections Practices Act. I received a response that did not answer any of the questions I had asked and in my opinion they could not properly verify the owed " debt. '' I asked for a copy of the original promissory note I signed with them, general ledger statement, etc. I did not receive these. I believe they have unlawfully purchased evidence of debt and are proceeding with collection activity in the name of the original maker of the note. I believe they are also in violation of the so-called forum selection clause. They are also trying to collect a non-transferable contract. Lastly, they could not verify that they are authorized to act on behalf of the states creditor. These were all questions that were asked in my original correspondence with the company and they responded without answering any of the questions from my original correspondence. I sent a second correspondence reiterating what I was asking for and have not received any response.
02/08/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NJ
  • 07052
Web
Aspen National Collections acquired my 2022 unpaid maintenance fees from Vacation Village a time share that I foolishly signed up for and only use used once maybe 15 years ago. The account representative XXXX XXXX set up a payment schedule to discharge the debt ( now much larger due to their fees ) where I would make 2 payments of {$500.00} in XXXX and XXXX, and XXXX final payment of {$200.00} in XXXX. This was done. Thinking this burden was behind me I was shocked to get another bill dated XX/XX/XXXX for XXXX. The letter stated that suitable arrangements had not been made, plus that I was responsible for interest that accrue day to day. I called immediately. They blamed a typo for the issue and stated that the original agreement was a mistake. They said they always manage collections in equal payments and any recollection on my part of the rep saying otherwise at the time he set up the schedule was wrong. They made no acknowledgement of any fault on their part and proceeded to threaten my credit and warned that the balance will only get bigger the longer I resisted payment. Aspen is bad at Accounting and unfaithful to their agreements. Their fees are predatory and they callously advise debtors to open credit cards to pay collection debt.
07/27/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 77406
Web
I noticed a collections on my credit report in XXXX from XXXX XXXX XXXX that had been on my report for a while. I thought it was a medical collections so I attempted to call the agency. The gentleman I spoke with stated it was for a timeshare I purchased in XXXX or XXXX. I explained to him that I had not purchased a timeshare it was my husbands and I am just an added account holder. I even explained to him that we were not married until XXXX when he told me my signature was on some paperwork he had. He said we both are on the paperwork. I told him if this was true why isnt the debt also showing on my husbands report and only on mine. I explained that this debt is not in any other credit reporting agencies and it did not belong to me. I also called our timeshare who stated that my husband has maintenance fee that are past due but no account is closed. I tried to inform the collation agency that there was no account closed so nothing should be in collections. Since then they have increased the debt monthly and what was around XXXX for about 3 years with no movement have increased to XXXX. The gentleman did threaten to start increasing the debt when i called and said it will never stop increasing although i explained to him it was not my debt.
03/13/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75032
Web Servicemember
I reviewed my credit report with TransUnion on XX/XX/XXXX. I found an adverse account item reported from Aspen National Collection. I did not recognize the original creditor. I called Aspen National Collection and spoke with XXXX XXXX. I asked for any evidence that the account was mine and he refused to provide any. He stated that this was in reference to XXXX XXXX XXXX. I am not an owner or co-signer of any account with this company. I have never received any information from XXXX XXXX XXXX or Aspen National Collection previously about an outstanding debt. The claim was placed in collection on XX/XX/XXXX. I did not receive any letters, e-mails, or phone calls about this debt. The statement shows that the payment was made on XX/XX/XXXX. I have reviewed my bank statements for that period and not matching payment was found. I tried to resolve this with Aspen National Collection, but XXXX XXXX was not willing to assist. XXXX XXXX at Aspen National Collection was also not willing to send any evidence that I owed the debt. The practice of arbitrarily adding names to account is predatory and this intentional fraudulent practice should be penalized. I have no documents to include as no evidence of this debt was provided to me.
08/16/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • FL
  • 33063
Web
In XX/XX/XXXX, we were victims of the XXXX XXXX XXXX company located in the XXXX XXXX. This is a company that takes advantage of the situation of customers. My husband and I were pressured into buying a vacation package. We tried to cancel the next day after reviewing the reviews and talking with other people in the resort. However, they did not let us cancel with fraudulent stories and intimidation. Since the purchase of the vacation package was made through a XXXX XXXX XXXX credit card that they opened and processed in the XXXX XXXX, we started a dispute with the bank soon as we arrived in the United States. At the end of the investigation process, we had to pay {$4900.00}, which was very unfair since we never used the vacation package. The worst thing is that on XX/XX/XXXX, just now, we received a bill from a collection company saying we must pay {$7000.00}. This is incredible! The case was already disputed and closed with the bank, and we had never used their services and now after 5 years, they want to come and collect for a closed case. We need help to stop the abuse of this company. The collection company is Aspen National Collections and its telephone number is XXXX
06/04/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • CA
  • 93304
Web
I have try to resolved an issues with Aspen National Collections with no luck. This is all over Resort maintain and tax fee. On XX/XX/2021 I call and spoke with XXXX XXXX who got mad when I requested validation of debt since they are refusing to get deletion done. Then I spoke with XXXX XXXX. " Manager " he stated they do not do deletions or actually they do not know how it work. I do not believe they have the proof debt. Today XXXX I call again and spoke with a XXXX again a manager. He said by company policy he can't delete from the credit report. He said their clients do not allow credit deletion. I told him that the address was wrong and I never got the opportunity to pay it before it went to collections. He said they mailed 3 collections notices to the XXXX XXXX. I told him again that was not my address anymore. Even when I told him that the address was wrong and never had the chance to pay it before it goes to collections he continued refusing to delete. I do not understand why they are doing this. They do not have validation of debt nor do they have my correct address. This is all wrong and their mistake and therefore should be remove from my credit reports.
09/14/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 91406
Web
To Whom It May Concern, I will try my best to explain. Aspen National Collection Agency, Recently appeared on my credit report and started calling me the past few days and we had spoken a few times. I have multiple issues here proceeding with the following, on the original phone call this one particular person had stated I was committing crime by not paying this debt in full and proceeded to name call me such as I was liar and not intelligent when I started asking questions. I had asked them how was this on my file 5+ years and this is the first I am hearing about ( picture I will attach ) and also asked them how all of a sudden I started getting phone calls when they never called me until it randomly appeared on my file. From speaking to this company a few times now they say I originally owed {$800.00} when the account was closed yet one day want {$3400.00} and the next day want {$4400.00}. I called the original creditor and they said this account was closed and nothing was owed. If I owed anyone {$800.00} I would have paid or at least settled. I asked them for signed paperwork and documents they refused to send me anything as I do not owe this company any money.
11/15/2021 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • KY
  • 420XX
Web
We have been contacting XXXX XXXX at XXXX, for several months, requesting the termination of our membership. Weve owned this for over 10 years now and it has not benefited us in any way. Weve poured thousands of dollars into XXXX XXXX at XXXX because we were told that travel would be made easy and affordable, but it hasnt panned out that way whatsoever. The fees have steadily increased, but the improvement of services and quality has been very minimal. In the midst of us requesting the termination of our membership they sent our account to a collection agency, Aspen National Collections. Dealing with a collection agency is something unprecedented to us and it was very, very upsetting to receive such a notice. Weve paid XXXX XXXX at XXXX dutifully for years and their disregard for long standing members is abhorrent! We do a lot of business that involves our credit, so having it tarnished is unacceptable. We never agreed to work with a collection agency. This matter needs to be resolved directly through XXXX XXXX at XXXX. Any offer of mediation is unacceptable and we expect a prompt response from XXXX XXXX at XXXX with options to fulfill our request of termination.
12/21/2017 Yes
  • Debt collection
  • Mortgage debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • SC
  • 29210
Web
I have been paying them to let payment plan which I have not continue to do it to serious hospitalization and I try to explain that on several occasions the gentleman continue to harass me call me tell me that 's not his problem and was is verbally abusive when trying to make contact with him to set up a different payment plan. he refuses to knowledge any other plan other than pay him today! It has become so bad at this point I do n't even answer the phone however made my last attempt today XXXX XXXX and had to hang up because of the abuse was so bad! He has stated he 's already reported to my credit and continue to make threats of further actions. The company continues to add personal fees on top of the original fee that I/O and we can use to make any payment plan or negotiation with me we ca n't even get to that point because of the abuse of the gentleman on the phone. When request to speak to another agent he refuses to who is the only one on my case and on this phone line repeat when request to speak to another agent he refuses to who is the only one on my case and on this phone line repeaterly.
09/10/2020 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NY
  • 11429
Web
I received a letter from Aspen National Collections and called them at XXXX XXXX on XX/XX/2020 at XXXX. I was told that I was I need to and was transferred to the representative for the account. Once I began to ask him question regarding the validity of the debt he started to raise his voice, and when I asked him why he was yelling he threatened to report the debt to the credit bureau without explaining the content of the debt. I called again and requested to speak to a manager, the person who answered the phone introduced himself as XXXX and informed me that he was a manager/supervisor. I asked him to send me an itemized bill detailing the debt, and told him that he should listen to the call and coach the previous representative as by law collection agency have to behave with business decorum he too started to tell me that I was angry to which I replied and asked him to not categorize how I was feeling. I also called XXXX XXXX XXXX resort at XXXX XXXX to inform them of the threatening behavior of the agency and informed that I will not conduct business with a company that threatened harm to me.
05/10/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CO
  • 80210
Web
My wife and I are attempting to purchase a home. During the pre-qualification process in early XXXX 2017 , we were notified on a collection on my XXXX credit report. I contact XXXX and initiated a dispute as well as contacting the collection agency ( Aspen National Collections ). I was informed the process would take 30 days. I contacted the collection again in early XXXX 2017 and was told the debt was discharged and my credit report would be cleared by XXXX XXXX on XXXX XXXX 2017 . I contacted Aspen National Collections again on XX/XX/XXXX and was told by XXXX XXXX that the debt was still owed. No one will send me any paperwork on the debt as to why, how or when it was incurred. After contacting the original creditor ( XXXX XXXX ), I have discovered this debt belonged to my deceased mother, XXXX XXXX It was for maintenance fees on a time share she had once owned. I never agreed to any purchase by XXXX XXXX for any time share. I need to get this issue revolved as to not affect the purchase of our new home.
10/19/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • 07055
Web
Aspen National Collection is a third party debt collector that have called my phone numerous times until I asked them to stop harassing me for money that I don't own to them. I owe {$950.00} to the original party since XX/XX/2019 of this year for my maintenance fees. I am late on my payment because of hardship and the original party hired this company to collect the payment. Aspen have since reported an inflated outstanding debt totaling {$1300.00} to the credit bureaus, including their debt collection fee of {$390.00}. They are reporting to the credit bureaus implying that my account has been either been sold or taken over by them ( Aspen ). They are charging me as if they are a legal/law firm hired. They are blocking me from continued business with the original party since I have a tax bill with the original party due soon. I will not be able to pay the tax bill directly since my account has been tied with Aspen and their fees. It occurs to be a unjust cycle and their leverage is to continue to charge inflated fees until it's paid in full.
09/01/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NC
  • 27616
Web
A collection agency named Aspen National Collections recently started reporting a {$1700.00} debt on my credit report from XXXX XXXX XXXX XXXX. I have repeatedly asked the collection agency why they did not contact me about this account before reporting it, but they told me that they don't have to. I am fairly certain that this is a violation of collection laws. If they had notified me first, I would have certainly disputed it. Because I do not have a debt owed to XXXX XXXX XXXX XXXX. Also, I've even gone as far as asking Aspen National to send me something that proves that I have a debt with XXXX XXXX XXXX XXXX, but they just dismiss me and say they don't have to do that either. The only response I've gotten from Aspen National reps about this transgression is that i should dispute the account at XXXX XXXX if I feel it is inaccurate. I have done that, but Aspen keeps telling XXXX XXXX that its legitimate. So I don't really see where that's helping the situation.
03/30/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 217XX
Web
I already have a case # XXXX and was told to resubmit a second complaint " not a duplicate '' This is about the dep't collection agency that has taken over the matter. I told them the bill was never sent to my address until it was in collections. The agency is called XXXX collections, their phone # XXXX or XXXX They are calling me every day on a dept. that I would have payed if I had ever received it. Now their is XXXX dollar additional charge and possible mark on my credit for a bill that was sent to the wrong address. I explained that I would pay the original amount of the original fee from the home owners association if some one actually sent me the bill. They said that was not their problem. PLEASE HELP ME with this corrupt unfair issue. I have also called The timeshare at XXXX at XXXX XXXX XXXX association XXXX times and am told each time that the manager is not their and will call me about the dept issue that they forwarded to XXXX. I never received a call.
02/27/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • XXXXX
Web Servicemember
False Statements/XXXX XXXX XXXX Ive filed several complaints regarding XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX They refused to send me a maintenance bill for XXXX my fully paid resort membership. I received a letter telling me to contact the crooked corrupt collection agency Aspen National Collections XXXX XXXX XXXX XXXX FL XXXX XXXX ; XXXX, who have added over {$500.00} to outstanding maintenance fee from XXXX. We purchased the membership under duress ( held against our will for over 8 hrs because we were XXXX with threats that we would have to pay outrageous fees for our stay ) in XX/XX/XXXX. We paid over a period of time for the membership in full. XXXX XXXX XXXX XXXX has never sent me a 1099 so I can file gor the Real Estate Taxes that were paid. In additionXXXX XXXX XXXX failed to credit my account for the week that U paid the maintenance fee for ( Total of 7 weeks outstanding, 2 extra weeks vacation ( total of 8 ) because of denial of service!!
11/24/2021 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • IL
  • 60050
Web
Trying to maintain a membership with XXXX XXXX is incredibly overwhelming and has not benefited me in any way. I took over the membership in XXXX and have not used it, or even seen it. Ive been expressing my concerns since XXXX and XXXX XXXX has been incredibly dismissive. Instead of providing the assistance I requested, they placed my account with a collection agency ( Aspen National Collections ). My credit has been severely impacted due to this. I sent written communication to Aspen National Collections to cease their collection efforts and informed them that I was contacting XXXX XXXX to resolve this matter, but Aspen National Collections has continued to place derogatory marks on my credit despite. XXXX XXXX needs to honor my request to end my membership and Aspen National Collection needs to cease all collection efforts and be removed from this equation. I will pursue my desired resolution through whatever means necessary.
08/26/2017 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • HI
  • 96786
Web Servicemember
Received a collection notice in the amount of {$3500.00} for maintenance fees on a timeshare from XXXX XXXX XXXX , XXXX . The amount includes {$1100.00} in fees from previous collection company " XXXX XXXX XXXX, '' and {$880.00} in fees from XXXX XXXX XXXX , XXXX . The original debt was {$1400.00}. We attempted to make payments to Aspen who returned our payments when made. We disputed the debt for excess fees greater then allowed by law, but nothing happened. Now this new collector " XXXX '' is attempting to collect {$3500.00} by adding {$880.00} in fees on top of the {$1100.00} in fees tacked on by Aspen to the original debt. Aspen sold the debt to XXXX including their collection fees. The original contract does not include allowed interest or excess fees. Aspen also tacked on interest from the beginning, adding interest before they actually owned the original debt which is not allowed under the FDCPA.
10/02/2017 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 32514
Web Servicemember
I was informed that the statement they sent was the third but I only received that one dated XXXX XXXX, on XXXX XXXX, XXXX. I called and explained to the person I spoke that I already paid Timeshare maintenance fee online to XXXX XXXX website and was not aware of a separate payment for tax. I informed them that I can afford to pay the {$120.00} tax but not the interest and additional fee for a total of {$160.00}. They refused and informed me that it is not negotiable. I feel that it is unfair that a bill for {$120.00} was referred to a collection agency when I already paid the balance we owe online. I am not aware of the {$120.00} since no bill came to my address. There is another same street number in this subdivision and if they said it was mailed, then it 's possible that it went to another address. Therefore, I feel like I am not responsible to pay any interest nor the fee.
09/10/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MD
  • 20744
Web
I have written Aspen National Collection a proof of validation letter on several occasions. XX/XX/2023, XXXX, 2023, and XX/XX/2023, in which they have failed to respond to any of my letters. Aspen National Collection has also ignored my request to cease all telephone communication and to only contact me via mail, as they continue to call and harass me on a regular basis. Nonetheless, according to the Fair Debt Collection Practices Act ( FDCPA ) debt collectors must provide validation of the debt if the consumer disputes it within 30 days of the initial debt collection notice. ( 15 U.S.C. 1692g. ) I disputed the debt for the following reasons. This is not my account ; the balance being reported is incorrect, this account does not belong to me. Per my request XXXX has not provided sufficient evidence that I owe this debt.
09/20/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 92253
Web
On XX/XX/21 I received a phone call with no voicemail message left. I returned the call at XXXX and it was a collection agency. I requested that they send me an original statement so that I could confirm the charges because I never received the bill. The agent indicated that it would be a letter/statement from the collection agency and that they could not send me the original statement. I asked for the original creditors contact information just so I could request this from them and they told me that they would NOT give me that information unless I paid. I've never received a validation notice or a notice giving me time to dispute the debt so I think I'm at least entitled to a copy of the original invoice before I pay it. The agent was very argumentative.
03/15/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • XXXXX
Web Servicemember
I purchased & owned a timeshare. Payments were made & I still have not received my deeded weeks ( 5 weeks ). with XXXX XXXXXXXX XXXX XXXX XXXX. I received a collection notification from Aspen National Collections from XXXX XXXX, Collections Manager with XXXX XXXX XXXX XXXX XXXX. I received a collection notification from Aspen National Collections from XXXX XXXX, Collections with additional fee for {$430.00} ( Association Interest : {$86.00} ; Late Fees : {$25.00} ; Collection Fees {$280.00} & Interest ( 5.5 % ) - {$36.00} more than the bill of & XXXX ( XXXX Maintenance Fee- {$820.00} & Taxes {$190.00} ). Paid XXXX, XXXX, XXXX fees were paid but I never received my deeded week. Highway robbery!!!! The documents showed XXXX & not XXXX!!!
07/19/2017 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • PA
  • 19002
Web Servicemember
Dear Whom this may concern I continue to try to work with this company but they continue to report incorrect information dispite letters, call and complaints. They also seem to change my balance by 1 $ XXXX every week by decreasing and increasing the balance to reflect activity on the account. I have contacted the company several times only sending back deeds not signed by me. I have only signed up for one timeshare in my life and that was in XXXX XXXX. I also sent police reports to show this debt was not mine. I 'm currently trying to buy a home for my family and this collection is really reflecting negatively on my ability to do so. I would like the company to delete this collection on all agencies.
08/04/2021 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • TX
  • 766XX
Web
On XX/XX/XXXX, Aspen Collection XXXX worke, XXXX XXXX, contacted us and pretended to represent XXXX XXXX XXXX mortgage department and was calling to collect monthly payment. However, she applied the money to a debt we dont owe. When the debt intially hit my credit I asked Aspen to validate because I didn't owe any fees. They never provided me with any information. Intially, when we signed up for XXXX XXXX XXXX, the director waived all maintience fees however, it seemed like a ploy to get us in the door to manipulate and defraud us. Aspen has violated out trust and conducted illgeal debt collecting practices. I want the money they took that is not owed to them to be applied to the correct account.
10/15/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30040
Web
My ex-husband and I owned real property. In our divorce, he was awarded the real property. I signed a QuitClaim Deed to him for my interest in the property. He failed to pay the condo association dues for the real property. The dues were sent to a collection agency. I only learned about this when I saw an account in collections on my credit report. I contacted the collections agency via telephone and certified mail and informed them that I did not own the property and was not responsible for payment. I also sent them XXXX the recorded QuitClaim Deed and the divorce decree. My ex-husband has since paid the dues, however the collection agency refuses to remove the account from my credit report.
03/09/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • PA
  • 19013
Web Older American, Servicemember
With the assistance of All Clear they called Aspen National Collection to see why a collection account was placed on my credit file, called at XXXX speaking to XXXX XXXX, attempted to explain an issue that was under court order for my ex to pay since in settlement she received the money to pay he was rude, did not want to discussed and said it was a waste of his time and just hung up. It is a Time Share issue in our joint names and he claimed that only I was responsible and that if I was not making arrangements to pay he did not want his time wasted. All Clear stated to file this complaint since even after getting authorization from me for them to discuss the issue he just hung up on us.
11/19/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92120
Web
I decided to work on my credit report. I saw that Aspen Collections was on it for a debt I thought was taken care of. The company no longer sent me any bills, no longer tried to contact me, since 2010. Credit reports shows that it is still in collections. I contacted Transunion directly and filed a dispute. When I was notified that the dispute was resolved I see that the balance trying to be collected had increased from {$200.00} to {$310.00}. What?!! Obviously my attempt to clear this up, backfired. Now what can I do? Is that legal? Why did the amount increase? Help? I have since filed a request for investigation with XXXX XXXX. It appears that absolutely nothing was done.
05/11/2018 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NC
  • 28401
Web
This creditor is reporting a negative debt against my credit report and has refused to debt it. This creditor is in violation of several consumer rights under the Fair Credit Reporting Act. According to the Fair Credit Reporting Act, I am entitled to notices concerning the reporting, handling and use of my credit information. Notice violations under this act occur when a creditor fails to notify you when it supplies negative credit information to a credit reporting agency and when a creditor fails to notify you of your right to dispute inaccurate credit information. Hence, this company is in violation of two different consumer credit rights.
09/13/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 604XX
Web
Hello, I have noticed that the debt on my credit report keeps increasing. I have called multiple times for verification and have not received calls/emails/mailed correspondence. The debt began at {$350.00} the {$510.00} and now {$590.00} for maintenance dues for timeshare that I have not owned in more than a year and yet the debt continuously increases. The company has not sent any correspondence though I have asked for verification. I have called multiple times reaching out to Mr. XXXX and each time was unavailable and did not verify the amount or validity of the debt which I stated if verified I would pay, This has not been provided.
08/22/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • MD
  • 20721
Web
I was not working for almost XXXX years and was not able to pay my maintenance fees on a XXXX XXXX At XXXX XXXX timeshare that I completely paid - debt free. I offered to give the Timeshare to XXXX for FREE in exchange for not having the money to pay the maintenance fees. Instead, they kept billing and calling me and tacked on another year of maintenance fees. I am now getting calls on my cell phone and home phone from Aspen National Collections. XXXX is acting out of greed and are treating me like I defaulted on the mortgage! Get a clue, the mortgage is paid in full. Take the property, resell it and recoup the maintenance fees!!!
02/02/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MD
  • 21229
Web
This complaint is regarding account information below that has not been investigated and no information given. Its been over 2 months with no information given to me regarding these accounts. I have no knowledge of these companies and they shouldnt be reporting as I never gave permission for the reporting per Section 1681a -I sent correspondence to the Credit Bureaus regarding this. I was never notified in writing per 15 U.S.C 1692ag prior to accounts being on my credit report, within 5 days. Moreover, these accounts violate debt collections, abusive and unfair practices per section 1692f ( 1 ) adding additional amounts.
07/09/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • TN
  • 37122
Web
I've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov, I've completed and sent a fraud affidavit via certified mail. I can see they received it, but nothing has changed. See supporting documents. Even the USPS tracking.My official complaint is against XXXX XXXX XXXX. My information was used to obtain an apartment, cell phone, and an auto loan with my ex-partner. I am a victim of identity theft and have put this off for too long. I've completed the proper steps, 1. notify creditors 2. police report 3. informed the state of Texas.
05/22/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • AL
  • 352XX
Web Servicemember
They are calling my home and cell repeatedly at all hours insisting that I pay {$200.00} plus dollars more than I owe for processing fees, when I offered to pay what I had and thought that I owed, they refused to take my payment and continued to call multiple times a day. My husband tried to make a payment plan and they again refused to take partial payment insisting on more than we could afford, even though I explained that my husband had suffered a XXXX XXXX and is now a XXXX XXXX veteran and we are trying to recover financially. They call my home and XXXX of our cells repeatedly.
10/28/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • VA
  • 23608
Web
I am XXXX XXXX and I am submitting this complaint myself and there is no third party involved. Despite the multiple previous written requests, theASPEN COLL ( Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX ) still remains on my credit report in violation of Federal Law. The XXXX Credit Bureau failed to comply with air Credit Reporting Act, 15 USC sections 1681i within the time set forth by law and continued reporting of unverified information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes.
09/10/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 923XX
Web
I received a call from Aspen Collection agency the call started out nicely then the person began to be aggressive i explained to her I was never allowed to use the timeshare I talk to daily management they referred me to XXXX then XXXX referred me to Daily. I never received the statement from daily then they put me in collections with aspen. Per the FDCPA laws I told the lady I want the right to see the validation of debt making sure they didn't add any fees or anything because that's not in the original timeshare agreement the lady flip out and we ended the conversation.
01/24/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was paid
  • PA
  • 19136
Web
Hi, my name is XXXX XXXX and no one has forced me to write this complaint this is of my own free will. I am writing that XXXX XXXX has violated me stated that if I paid this alleged debt they would remove the negative item off of my credit report. As I check my credit it is still reporting. This is my last time reaching out about this matter. If within the next 15 days this item is not removed I will report this information to the attorney general, XXXX, and the XXXX This company has lied and committed fraud and falsifying information.
02/12/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 95330
Web
We have attached the necessary documentation regarding this matter. We were involved in a contract dispute with XXXX XXXX and we were disputing any " debts '' owed to them. They illegally placed us into collections with Aspen. We sent a letter to Aspen alerting them that this " debt '' was under a legal dispute and under the Fair Debt Collections Practices Act it was illegal for them to report negatively on our credit. They have refused to remove the illegal derogatory marks on both mine and my husbands credit reports.
03/01/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60586
Web
Aspen collections is attempted to collect a debt that I do not owe. The original company in question is XXXX XXXX in which the account was fraudulent. The account was cancelled within the reasonable time of 30 days, but XXXX never cancelled it. The account was sold to Aspen collections in 2014. Aspen collections has added an unjustly charge each month of up to {$13.00} in order to keep the account active. None of this is owed. The account started out at {$3500.00} and has risen to {$4600.00} with these added charges.
08/03/2023 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • GA
  • 30041
Web
I hired a company to help me with the release of my timeshare, the timeshare Hired Aspen Collections as a 3rd party to collect this debt and I did not authorize them to share my information with a 3rd party. They were sent an order to cease and desist and close my account and instead, they reported it negatively against my credit report. I would like for them to remove it from my credit report right away, close my file and kindly send it back to the resort.
10/28/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • XXXXX
Web Servicemember
Aspen National Collection XXXX has added an additional {$500.00} to my maintenance fee for XXXX XXXX XXXX XXXX preventing me from having access to the resort. Paid the previous years ( from XXXX ) & refused to provide my allocated weeks then come for more money. XXXX XXXX XXXX who is a XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX XXXX refuses to send me a maintenance bill for XXXX which includes my tax since I property owner ) I have a deed ).
07/22/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 34652
Web
For years I have been contacting XXXX XXXX regarding this account. I do not have a mortgage with them as it has been paid off and I have demanded cancellation of this account as it was sold to be under fraud basis. They have blatantly ignored and dismissed my requests. I informed them of Aspen continuously contacting me and they still ignored. I am baffled by the lack of assistance from them even thousands of dollars later. I need this account cancelled.
09/19/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • OK
  • 741XX
Web
The third-party debt collector ASPEN NATIONAL COLLECTIONS is unlawfully in possession of my private non-public information and sharing it with other 3rd party companies without my consent, which is identity theft as defined by 15 USC 1681a ( q ) ( 3 ). I do not know ASPEN NATIONAL COLLECTIONS and have not contracted with them in any way. They should not have possession of my private non-public information. They also shouldn't be sharing it unlawfully.
06/16/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • GA
  • 30248
Web
This is account is from a collections agency trying to collect. I have never given permission for my personal information to be given to any 3rd party or to be used in opening such accounts under my name without my knowledge and consent. This is a fraudulent account, my information was provided to a collections agency which I never authorized. They never verified any information, and are reporting items on my credit without validation.
11/24/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NV
  • 89156
Web Servicemember
This debt was disputed and removed due to not being the person on this account. It has shown back on my credit in error. The information is inaccurate and has been disputed and removed before. This account does not belong to me, and I did not give this company any right to collect a debt from me. This needs to be removed from my account immediately and is in violation of section XXXX of the Fair Credit Reporting Act ( FCRA ).
11/15/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • AZ
  • 85029
Web
My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. The XXXX Credit Bureau is reporting inaccurate information on ASPEN NATIONAL COLLECTIO. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Evaluate this reporting by making a revision of the information provided. Modify and perform any corrections or withdraw this from my personal file.
10/13/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MD
  • 20774
Web
I have no knowledge of this collection account. Moreover, my husband has had a dispute with this creditor. To which he reported to you on XX/XX/19, COMPLAINT ID XXXX stating that they have not reported this account on anyone 's credit. However, this account has been listed on my XXXX and XXXX reports. Furthermore, Aspen Collections have not reached out to me in any form of communication regarding this account.
01/12/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92867
Web
We were late on a membership fee to our timeshare with XXXX XXXX but have since paid what was due to XXXX. An outside collection company called Aspen National Collections which we have no business affiliation with, keeps harassing us for some fee they trumped up of {$53.00} for their services. We do not know who this company is and have advised them multiple times to stop calling us. They continue to harass.
01/13/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 751XX
Web
This debt was opened well over 7 years ago. The original determination was grand review resort. I never used the property and end up giving back the property. I was charged a maintenance fee twice even though I had thr property for six months. The debt should be removed from my account because the company is trying to get more money from me after there property was already returned. I want my debt verified.
06/21/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 856XX
Web Older American
I have received numerous calls from this company saying they are attempting to collect a debt. I have no debts. I called them back at their call back number to request the stop calling. An individual by the name of XXXX XXXX spoke with me and said I would have to send them a letter stating I have no debts. XXXX XXXX then tried to obtain personal information so I terminated the call.
04/07/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NV
  • 89123
Web Servicemember
I contacted Aspen National Collection about a collection account that appeared on my credit report on XX/XX/2017. I never validated the account but the agent was insistent on saying it was my account. He could n't give me the account number. The amount on my credit report ( he said ) was different than what he had, but he would n't give me that amount. This is for maintenance fees.
06/05/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • UT
  • 840XX
Web
XXXX XXXX XXXX is saying i owe {$3800.00} to XXXXXXXX XXXX XXXX XXXX. i was never informed about this debt and i believe it to be fraud. i have never been contacted by them or anyone about this debt. Im trying to get all my debt dealt with and gone. I was unemployed for over a year and i just got a job and im working really hard to get all of this dealt with so i can get a loan.
07/05/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • XXXXX
Web Servicemember
You made a decision to shut down the states which was good. You didnt make a provision for residents against timeshares who are financial XXXX. Aspen National Collect LLC from XXXX Fl ( XXXX & XXXX ; fax XXXX ; XXXX added additional charges to my maintenance fee & claim will continue if I dont pay them Maintenance Fee is XXXX & Taxes is {$190.00}. Their total is {$1600.00}
01/11/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called after sent written cease of comm
  • WY
  • 831XX
Web
I had purchased a timeshare property from XXXX XXXX XXXX in XXXX Colorado I was unable to get reservations no spots were available and they did not do anything to accommodate my vacation schedule they ruined my vacation and my relationship with my boyfriend I feel they are selling more timeshares then they have space to accommodate.
03/28/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33610
Web
NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTION 616 & SECTION 617/// THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.
07/19/2023 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • VA
  • 23504
Web Servicemember
Aspen National collection agency I called the company on XXXX XXXX about this debt of {$1900.00} and they told us the debt was not paid but I emailed on XXXX XXXX them proof that this debt with vacation village was resolved and that we no longer had this property. We had this dispute but they keep adding fees.
10/27/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • XXXXX
Web Servicemember
In XX/XX/2016, I purchase a weekly timeshare at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL. The contact said that the membership may go up or down. The prior is always the case never the latter even with COVID-19. Aspen National Collection ( XXXX ) XXXX has added almost {$900.00} to the maintenance fee
06/25/2019 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • MD
  • 20774
Web
A notice of cease and desist, as well as a reuest for proof of contract was sent to Aspen National Collections on XX/XX/2019. However, they refuse to respond. Instead harassing and contacting me everyday, a couple times of day since thr date listed on the notification letter, XX/XX/2019.
03/02/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 95330
Web
Had previously filed a complaint against Aspen for their illegal third party reporting on my credit and they have removed the incorrect information ; however, my husband who was also on the fraudulent contract also still has a blemish on his credit report with XXXX XXXX
01/13/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Credit monitoring or identity theft protection services
  • Didn't receive services that were advertised
  • CA
  • 94534
Web
On XX/XX/2019, we formally informed XXXX XXXX Resorts of our intent to release from timeshare agreement on the grounds of fraud, misinterpretation and financial hardship. The company continue to charge us annual fees during the process and had ruined our credit report.
04/20/2021 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NY
  • 141XX
Web
A collection account was added to my consumer report that has not been validated according to 15 USC 1692g in addition 15 USC 1681b - Permissible purposes of consumer reports, no written consent was given to furnish this invalidated information on my consumer reports!
09/15/2023 Yes
  • Debt or credit management
  • Mortgage modification or foreclosure avoidance
  • Confusing or misleading advertising or marketing
  • FL
  • XXXXX
Web Older American
I have been in the process of getting out of my timeshare for years. This timeshare has sold my information to this third party collection agency called Aspen National Collections without my consent. And I should be protected by the Fair Debt Collection Act.
12/17/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • 622XX
Web
The debt was actually paid BEFORE the first communication from the Aspen collection agency, Ive repeatedly told then this when they have harassed me. Ignored the information, The debt I do not owe is now on my credit report.
01/13/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Problem with personal statement of dispute
  • CA
  • 94534
Web
Aspen National Collections continued to collect debt and continue to charge fees while in legal dispute with XXXX XXXX XXXX. We have notified them of the legal dispute in process but they continue to collect and charge fees.
01/13/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Problem with personal statement of dispute
  • CA
  • 94534
Web
Aspen National Collections continued to collect debt and continue to charge fees while in legal dispute with XXXX XXXX XXXX. We have notified them of the legal dispute in process but they continue to collect and charge fees.
05/08/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TN
  • 37343
Web
XXXX at XXXX XXXX XXXX - time share my wife and I were divorced in XX/XX/XXXX the time share was awarded to her in the divorce she died XX/XX/XXXX and the debt reported to my credit on all 3 bureau
09/13/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92544
Web
I received a notice from this company, I have never even heard of nor know what this is about, I have requested validation and nothing has been received. Please help
01/06/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 759XX
Web
I never received a notice of right to dispute AND This is just another TIMESHARE SCAM! THESE PEOPLE NEED TO BE STOPPED FROM XXXX PEOPLE OFF.
02/27/2016 Yes
  • Debt collection
  • Mortgage
  • Communication tactics
  • Used obscene/profane/abusive language
  • SC
  • 290XX
Web
Every time I get a call from the company it the same guy. He hang up the phone on me. Demand thing. Rude, disrespectful, just mean and rude.
04/14/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 10303
Web
Will not give me a pay off letter, and every time I tried to pay what was on my credit report they would change the amount.
10/14/2016 Yes
  • Debt collection
  • Mortgage
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • CA
  • 91761
Web Servicemember
The debt has been satisfied. They wo n't send a letter of deletion so it will be removed from the bureaus.
10/05/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • AL
  • 361XX
Web
I recently obtained a copy of my credit report and noticed many accounts that I had no knowledge of
12/19/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CO
  • 81004
Web
Collection agency never advised me of right to dispute account prior to making payments.
02/07/2024 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 32095
Web
01/18/2024 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • OH
  • 455XX
Web
01/14/2024 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • TX
  • 77035
Web
01/02/2024 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TN
  • 38017
Web Older American
12/22/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NC
  • 28216
Web
12/17/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • PA
  • 19023
Web
12/14/2023 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • TN
  • 38017
Web Older American
10/15/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75074
Web
10/03/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NC
  • 28215
Web
09/08/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NC
  • 28216
Web
08/18/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 75074
Web
06/29/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • LA
  • 70461
Web Servicemember
03/23/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NJ
  • 07207
Phone
03/19/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • NC
  • 28217
Web
12/23/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TN
  • 38114
Web
12/01/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NV
  • 89410
Phone Older American
09/30/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • IN
  • 46168
Web
09/05/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 91303
Web
09/03/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NJ
  • 08015
Web
06/14/2022 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • GA
  • 30013
Web
05/11/2022 Yes
  • Debt collection
  • Mortgage debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NJ
  • 07207
Referral
03/23/2022 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • TX
  • 76126
Web
01/14/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NC
  • 27215
Web
01/14/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NC
  • 27215
Web
01/11/2022 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • CO
  • 81503
Web
05/11/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 11415
Web
04/30/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 34604
Web
04/02/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NM
  • 87109
Phone Servicemember
04/02/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NM
  • 87109
Phone Servicemember
01/22/2021 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NY
  • 11415
Web
12/01/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NJ
  • 07740
Fax
09/24/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NY
  • 11415
Web
09/16/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
Phone Older American
08/18/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NY
  • 11735
Web
08/18/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NY
  • 11735
Web
08/18/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NY
  • 11735
Web
07/13/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33064
Web
07/01/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33064
Web
05/26/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 22480
Web
04/17/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 77096
Web
04/16/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
Referral
11/18/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CO
  • 80902
Web Servicemember
10/12/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • PA
  • 17837
Web
01/30/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 94019
Web
01/04/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NC
  • 27526
Web Servicemember
11/27/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • SC
  • 29616
Web
10/12/2018 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • PA
  • 19151
Web
05/12/2018 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NC
  • 28401
Web
03/05/2018 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NC
  • 27405
Web
02/21/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NC
  • 28212
Postal mail
01/17/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NC
  • 28212
Postal mail
01/09/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NC
  • 27591
Fax
11/24/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • XXXXX
Web
08/01/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 76227
Web
07/27/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • DE
  • 19958
Web Servicemember
07/08/2017 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NM
  • 87002
Web
05/21/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NY
  • 11096
Web
04/07/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • XXXXX
Web Older American
04/01/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 33770
Web Servicemember
11/16/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NJ
  • 08640
Referral
10/06/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • CO
  • 80249
Web
09/20/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 93313
Web
09/17/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 85302
Web
09/09/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 19002
Web Servicemember
08/29/2016 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TN
  • 38557
Postal mail
06/28/2016 Yes
  • Debt collection
  • Mortgage
  • Disclosure verification of debt
  • Right to dispute notice not received
  • NY
  • 11693
Postal mail
05/10/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WV
  • 25701
Web Servicemember
04/07/2016 Yes
  • Debt collection
  • Mortgage
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IN
  • 47355
Referral
03/30/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • VA
  • 23225
Web
03/03/2016 Yes
  • Debt collection
  • Mortgage
  • Improper contact or sharing of info
  • Contacted me instead of my attorney
  • CA
  • 92020
Referral
02/19/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 33437
Phone Older American
01/21/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 34105
Web
10/22/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • RI
  • 02889
Web
08/28/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • MD
  • 21239
Phone
08/14/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • VA
  • 23669
Web
07/23/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 10314
Web
07/22/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • FL
  • 33321
Fax Older American
05/27/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • 20721
Phone Older American, Servicemember
05/23/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33647
Web
04/13/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • GA
  • 30093
Web
03/03/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • GA
  • 30093
Web
12/30/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33029
Web Servicemember
12/22/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AK
  • 99664
Web
11/27/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30093
Web
11/21/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NM
  • 87701
Web Older American, Servicemember
11/13/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • IN
  • 46962
Web Older American
10/30/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30093
Web
10/13/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 78660
Web
10/02/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 76180
Web
09/30/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Indicated committed crime not paying
  • LA
  • 71119
Web
08/22/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • IA
  • 52408
Referral
08/15/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • MA
  • 01129
Postal mail
05/27/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 20180
Web
03/14/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MD
  • 21229
Web
10/19/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 24014
Web Older American
08/09/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • DE
  • 19703
Phone Older American, Servicemember