| 04/01/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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I had a car impounded that was not in my possession on XXXX/XXXX/XXXX by XXXX and towed by XXXX XXXX and was not notified of the impound by XXXX XXXX. Everyday the car is held there is {$33.00} in storage fees assessed. The first notice received was from the DMV for a lien sale 84 days later with incorrect fee information at {$230.00} and no tow date to verify the fee was correct. At that point had racked up almost $ XXXX in fees. Since then the car has been sold and the balance that was left after applying what the car sold for was sent to collections in the amount of {$2100.00}.
I sent Ascension Recovery Management a letter via fax on XXXX/XXXX/XXXX disputing the debt on the grounds that I was never notified by the original creditor XXXX XXXX that they had the car impounded and was only notified by the DMV almost 3 months later.
I received a call back within the hour from someone that worked for Ascension who quickly escalated the call to XXXX, a supervisor. XXXX stated that she could validate the debt by what was required by law by CRA Debt Validation form but would not do anything more beyond that. I asked for a copy of the original letter of notification from XXXX XXXX letting me know that they had my car impounded. She said that she does not have a copy of that and believes XXXX XXXX does not have a copy of it either. I spoke to XXXX XXXX in the previous month and they did state that they in fact do not have a copy of the letter I am requesting. The reason I am asking for a copy of this letter is because I am suspecting that it was sent incorrectly to the address the car was previously registered to. When I spoke to XXXX, she confirmed the number on file was the phone number attached to the old address, not what I had updated the DMV with on XXXX/XXXX/XXXX.
I tried to reason with XXXX letting her know that what I wanted was a copy of the original letter notifying me that the car was impounded with XXXX XXXX near the date of impound as required by law. With that letter we can validate the debt to being mine and correct. If I received this letter I would not dispute the collection. XXXX stated that they would not send me a copy of this letter nor would they remove this collection from my credit report. She said I had to wait for the collection to go away on its own ( which it will in a few months ) She got frustrated going in circles with me so she said " had a good day '' a few times and hung on me. I come from a customer service background and hanging up on a customer is not an appropriate response to conflict. I could understand a hang up if I was being rude or disrespectful. I felt like she was treating me like I was making a frivolous request, especially after she hung up on me.
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| 02/10/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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On XX/XX/XXXX, I received a call at my work, from XXXX XXXX saying she had to speak with me right away. I tried calling her back on XX/XX/XXXX and spoke with a XXXX XXXX who wanted my date of birth and social security number yet refused to disclose who he was and why he was contacting me. On their recorded line, I told him I am not to be called at work, I dont know why they are calling and It sounded like a scam so I ended the call.
XX/XX/XXXX XXXX XXXX calls me at work again and leaves a message. After work, I call her back to have a bantering conversation with her and she told me the last 4 digits on my social security number, by saying the first and third number were the same, I said yes and she then identified herself as a debt collector for Ascension student loans for my non payment of over {$200000.00} in student loan debt. I told her this was a case from XXXX of identity theft and the first part of my SSN is NOT matching their records, the other persons birthday is in XXXX and the debt is not line and to never contact me again. She said she can contact me. I told her I dealt with this claim with the CFPB and she started getting nervous. She is with XXXX XXXX XXXX, XXXX. XXXX XXXX
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| 10/13/2022 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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On XX/XX/2022, I received an envelope from Ascension Recovery Management, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX. It is written, Ascension Recovery Management, XXXX is a debt collector. We are trying to collect a debt that you owe to XXXX XXXX. We will use any information you give us to help collect the debt. The information they provide : You were provided services by XXXX XXXX with account number XXXX As of you owe {$1900.00}.
I have never used this service and there is nothing that proves that I did this. Never once does it provide exact dates, what kind of debt it is, and why am I being charged. They will charge me for something I never used and do not know what this is.
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| 01/07/2023 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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This debt is not mine and I am disputing it in its entirety. I am requesting debt validation.
The letter I received doesnt include a date that shows when it was written or sent to me. According to 12 CFR Part 1006.34 ( c ) ( 2 ) ( vi ), they were supposed to provide me with the itemization date / transaction date and they did not. The letter does not specify what the alleged debt is for, how it was calculated, or shows any proof that debt is in fact mine. ( See attachment ).
Once again, I am requesting proper debt validation along with the name and address of the original creditor.
A letter has been sent to this company via certified mail and has been received.
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| 07/26/2022 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Ascension Recovery Management at XXXX XXXX XXXX, XXXX CA XXXX at ( XXXX ) XXXX a collections agency for XXXX XXXX in XXXX XXXX XXXXXXXX sent me a bill for a XXXX XXXX that is not my vehicle. I think they are trying to find the owner. At DMV they told me the owner on the title is a XXXX man but would not reveal the persons name.
I have legal rights and do not want to pay for someone elses vehicle. I think XXXX or Ascension agency should bill the legal owner and not harass me. Im physically XXXX at XXXX and only XXXX of XXXX kids in a small family which I know can leave me vulnerable to threats like this.
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| 06/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I went to apply for an apartment and the management company was Ascension Management Co.The leasing representative told me I had an outstanding balance of XXXX due to an eviction. I advised them I have never leased an apt . regarding this management company. They gave me the name of the property. I called and I spoke with Asst. Mgr and was told there were a lot of ppl that called due to fraud regarding a asst. mgr was using people info for apts. I was told to call Ascension and no one has returned my calls for over6 months to get this straighten out.
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| 05/03/2023 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I received a letter in the mail today XXXXXX/XX/XXXX from acension recovery management llc stating they are trying to collect a debt that I owe XXXX XXXX XXXX XXXX XXXX. I am unaware of this debt and tried to call the number provided to dispute ( XXXX ) and also the number on their website ( XXXX ) multiple times to each number and my call never gets answered nor do I have the option to leave a message. The letter states I have 30 days to dispute this charge which I am trying to do but nobody answers the phone at either number during business hours.
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| 11/22/2016 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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I am responding to a letter I recieved in the mail indicating that I owe a fee of {$1500.00} for a vehicle of which I do not own any longer.The letter was sent out to me on XX/XX/2016. I have not been the owner of this vehicle as of XX/XX/2016 as the vehicle was repossessed. I have paid all fines and tickets pertaining to the vehicle while it was in my possession. I am not obligated to pay the stated amount in any form or fashion. This response is an attempt to debunk this claim of debt. I would like to know why I recieved such a letter.
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| 09/24/2020 |
Yes |
- Debt collection
- I do not know
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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XXXX XXXX XXXX sent a collection letter for XXXX XX/XX/2020, I sent a letter XX/XX/2020 to the collection agency : ASCENCION RECOVERY MANAGEMENT LLC XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX certified mail XXXX XXXX XXXX XXXX XXXX XXXX I requested VERIFICATION /VALIDATION of the debt, on XX/XX/2020 I received the proof of signature via usps, the person signed : Covid 19 THIS " AGENCY " is commiting FRAUD, they need to be investigated.
XXXX XXXX XXXX has NOT PROVIDED any VALIDATION of ANY DEBTS!!! as of today.
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| 08/22/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I used to own a car XXXX XXXX XXXX few years ago. I sold it back XX/XX/XXXX to a car dealer in XXXX. Same day i logon to dmv for release of liability. New owner bought the car was given a street parking ticket and was towed. ASCENSION RECOVERY MANAGEMENT said I owe {$1200.00}. Quick I explain my story and have proof I sold the car. They agree to remove charges back in XX/XX/XXXX. It still shows open on my credit. Please remove it
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| 08/04/2021 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I sold my car in the California Cash for clunkers program last year. This year I received an erroneous collection agency ( Ascension Recovery Management, LLC ) charge for a payment of {$1400.00} dated XX/XX/2021 related to some tow yard issue with the car after my sale to California. They have been unwilling to provide support for why this charge was levied to me or how they got the car or how to resolve.
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| 07/27/2020 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I received a collection notice that I never was aware of. I have no idea how or when this happened.
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| 02/11/2024 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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| 10/14/2023 |
Yes |
- Debt collection
- Telecommunications debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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| 10/26/2021 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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| 08/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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| 05/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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| 01/31/2020 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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| 04/23/2019 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
Servicemember |
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| 04/29/2017 |
Yes |
- Debt collection
- Auto debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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| 04/29/2017 |
Yes |
- Debt collection
- Auto debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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| 02/18/2017 |
Yes |
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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| 01/31/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
Servicemember |
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| 11/01/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Disclosure verification of debt
- Not given enough info to verify debt
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Referral |
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| 06/21/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Disclosure verification of debt
- Right to dispute notice not received
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Phone |
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| 09/22/2015 |
Yes |
- Debt collection
- I do not know
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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| 03/25/2015 |
Yes |
- Debt collection
- I do not know
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- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
Older American |
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| 09/26/2014 |
Yes |
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- Communication tactics
- Frequent or repeated calls
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Web |
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| 07/29/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Communication tactics
- Used obscene/profane/abusive language
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Web |
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