APPLE FINANCIAL HOLDINGS, INC. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
01/20/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	NY 11235	Web
Hi I'm a XX/XX/XXXX worker survivor that needs your help. In XX/XX/2021 I had to close my office due to the covid epidemic I had my mail going to my long standing UPS mailbox address of over 10 years @ XXXX XXXX XXXX XXXX XXXX which is about 100 feet from Apple Bank, so I opened up a business account at Apple Bank not knowing they was just fined 12.4 Million by he FDIC for bad policies related to money laundering. They opened my account I think they took their frustration out on me. I had an approved XXXX loan deposited in my Apple account from XXXX Bank I was approved for SBA loan and Apple bank held my money for 23 days then said they would close my account because I use a mailbox. I told them when I opened my account that I had to close my office in XXXX XXXX so I'm at the XXXX XXXX XXXX address and working from home. They used a too hard knee jerk reaction to me when they closed my business account, Hers is how they over reached and did improper banking policy, They said they would Cut Me a Check For my Money, instead of cutting me a check for my balance they chose to PUNISH ME BY SENDING BACK MY APPROVED XXXX LOAN back to XXXX Bank! I was in shock and puzzled, after holding my money for 23 days they close my account because my business address was at a UPS mailbox about 100 feet from the Apple Bank I deposited my money in. I had nothing to hide I told them when I opened up the account that I had to close my office due to covid. I also told them that the funds were for business day to day operations and that I have a Patent Pending Invention that helps keep people safer against covid. I showed them my Invention. I also told them that Im a XX/XX/XXXX survivor worker with an inoperable XXXX and I've had 12 surgeries and the Doctors just removed my XXXX I told them everything and my plans for my business and God only knows why I was Punished by Apple Bank instead of being treated fair and in a usual normal and sane manner at the same time I think Apple Bank either fired some of its personnel and heads were rolling because their staff and their bad policies dealing with money laundering caused Apple Bank to get Fined 12.4 Million Dollars and I think they were trying to turn over a new leaf by showing their corporate office that they are sanitized now Look corporate we just sent back XXXX and closed a business mans account because he was using a mailbox. So we back on track please dont fire any more Apple employees. I dont have a problem that a bank would close my account, But to tell me they would cut my a check for my money but instead send my money bac to the lender! That Ruined all of my plans and it cast me in a bad light with my lender XXXX Bank who then revoked back my already dispersed XXXX loan, They destroyed my good relationship I had with XXXX Bank. I had rented a booth at the XXXX XXXX XXXX months in advance that cost XXXX so I could exhibit my Patent Pending Open Close Face Mask and I also needed to file for Patent Protection in a the countries I selected. Apple Bank has ruined my business theyve been a night re for me and has caused me, my business and my Patent Pending Invention Incalculable financial loss and harm and damage and all of the shock and stress on my health. Shame on Apple Bank Corporate Officers Senior Staff Branch Managers and bank policy personnel! For taking their problems out on a small business customer. Please help me hold Apple Bank Accountable for their continued bad behavior and disregard for my welfare. Close my account that's one thing, but to tell me you would cut me a check for my money and Instead send it back after holding it for 23 days Is over reach, irresponsible, unnecessary, cruel. Albeit Apple Bank has plenty of customers that had to pivot to a mail box address due to covid and they didn't harm them, Their still using mail box addresses. Its a circus at Apple bank and when heads were rolling due to the fine They used me as an example that they are now sanitized by making me a False poster boy to show Apple Banks Corporate Look were tough on possible fraud They used me as an example to try and show that their turning over a new leaf. Please Help Me Apple Bank Violated me and Ruined my business unnecessarily. Please see attachments of some of my Patent Pending Inventions That both help to save lives, First is The Open Close face Mask That allows people to eat and drink beverages without having to take off the mask, keeping them safer from getting covid, and The companies name sake the XXXX Is an Umbrella with reusable shopping bags inside of the handle. Having reusable shopping bags available for people to use instead of those single use plastic shopping bags that pollute our ocean and earth. My Inventions are my contribution to help humanity by saving lives. I paid XXXX to my Patent Attorney XXXX XXXX and tens of thousands more sustaining my business and Apple bank Threw me under the bus just so they could score Brownie points with their corporate. It made me sick and still makes me sick, no words can describe how heart broken I am. Please help me. Sincerely, XXXX XXXX / Owner / Inventor of XXXX XXXX email XXXX tel XXXX -- XXXX Please see some of my inventions below, just XXXX the word XXXX and click on Images
02/16/2018	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Can't close your account	NY 11235	Web
On XX/XX/XXXX I opened 3 accounts with Apple bank for their promotional rate, by the time I got home I had changed my mind regarding the CD and ask if it can be reverse, the branch was very helpful and efficient however they ask me to come in the next day to further discuss and I was then told that I couldn't close the account including a money market liquid funds savings account because according to them it takes 3 weeks to clear official bank checks and that my check wouldn't be clear until between XX/XX/XXXX and XX/XX/XXXX. which in my opinion is a violation of the federal regulation CC. After explaining this to customer service and having done several phone calls I was allowed to close the Savings account on XX/XX/XXXX but it was such a hassle to close it, gave me all kind of excuses and restrictions as in why I couldn't or should not close it. However, no one ever send me any notice of any extended holds being placed on these checks nor did they ever told me that in person when i opened the account that for 3 weeks my deposit were not earning any interest because the bank decided to put a 3 week hold. I made several attempt to fix this issue with the bank and after several calls to their call center nothing was resolve. I never got a response and was kept waiting for a resolution until XX/XX/XXXX from one of their District executive and even in that phone call i was told that there was nothing they could do for me, there was a very condescending tone. My initial request as a consumer that had a relationship of over $ 750K with Apple bank was to reverse the account on the same day that it was open and when i walked into the branch the next day I was told that i needed to pay {$2000.00} to close it as penalty fee. very unacceptable and unfair to consumers, I still have a relationship of over $ 500K with the bank and don't agree with the fact that within hrs of taking my deposit the account opening couldn't be reverse. I thought we could had resolve this issue directly with the bank my intention was never to make this claim, i wanted to handle this very diplomatic taking into consideration that out of the 3 accounts i was willing to keep the largest account with the bank. I was requesting the closure of the smallest account but now that i had to go to such measurements, i think i want to end the entire relationship. As a consumer I understand there is penalties when you close CD accounts before maturity date but in my case i reached out to the bank within the same business day of account opening stating that i had change my mind about locking up the funds and wanted to be reverse and was told that if that's what i wanted i needed to pay {$2000.00}. Same business days, within hours of account opening. One of the excuses that was given to me was that the check didn't clear and the bank had not collect the funds from the other bank, however they were willing to charge me {$2000.00} for uncollected funds anyways.
06/20/2017	No	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY XXXXX	Web
Apple vamk for savings, a nee york based bank, had scheduled a online convention on XXXX XXXX XXXX, they notified consumer that the online services will be unavailable from XXXX XXXX till XXXX XXXX. However, when i logged on after XXXX XXXX i was stocked thay only some of my accounts showd ( i have several accounts under same username, 1 as a personal and 1 for my business, and 1 for savings ). I wS sure its an error, i called the costumer service line, after a wait of more then 45 minutes, the operator told asked me what he csn help, i said, my business account dosent show online, he said ohh business accounts was not brought over to tje NEW system, u have to go to a local branch to set it up, i askes why i was not notified about it, he was not able to answers. A day latter at the local bank. As a arrived at the bak there was alot of people with the same problem, the bank manager asked us all togetherto come to his office, he first apologised on whays happening, by saying the does not have an idea why this happend and that he was asked by the HQ before the cibversiin date, to notify just few people that will be affected and he did, but ge was told thay the rest will not be affected, but he just learned that " ALL '' business accounts wgere affected, and that he can not even get through the HQ to know whats going on becase that dint answer his phones calls, He than took information from everyone in the room and promisedus that the ussue is going yo be resolved in less tgen 2 days, Since then i tried to check online my bank account on daily basis, but nithing changed, i dont habe acces to my business account, Today it 2 weeks already l, so i went back inyo the local bank, tbe menager was noy therr today, so one of the bankers there asked my whay the issue is, i repeated my priblem, she asked wgats the name of your business?, xyz, i replied, she browsed though a bunch of papers on her desk, she said, your business is not on my list, i asked, so what dies it mean?, she said, your account is bot in a lust of account that we are going to fix today, i asked when can i expect mine to be resolves, she answered i dont know, and i can not give you a tine frame. She then told me a lie, that they notified everyone in advance, something is not ture, i am attaching the only email we got before tge conversion, and the menagers also told us 2 weeks ago that he was in total surprise. Meanwhile, i can not pay bills, transfer funds, reconcile my business records and so on.
06/26/2015	No	Bank account or service Checking account	Deposits and withdrawals	NY 10472	Web
I made a mobile deposit on XXXX XXXX to my XXXX bank account from my Apple Bank check XXXX. I have been to XXXX and they took the credit away from me because the check was never paid by Apple Bank. XXXX claims that XXXX bank has the original check and was cashed at an XXXX bank on XXXX XXXX, 2015. However, I do not own an account with XXXX nor do I know anyone who has XXXX. Someone stole this apple bank check from me. According to XXXX, Apple bank needs to file a forgery claim affidavit with XXXX in order to get my {$500.00} back from XXXX because XXXX does not have that check. On XXXX XXXX, Apple bank withdrew {$500.00} from my checking account to pay XXXX for the mobile deposit I made. On XXXX XXXX, 2015 Apple Bank withdrew an additional {$500.00} from my account to pay XXXX. However, two days later Apple Bank returned the additional {$500.00} withdrawal to XXXX due to a fraud claim. Then on XXXX XXXX, XXXX withdrew {$500.00} from the deposit I made on XXXX XXXX claiming that XXXX has the original check. So what happened to my deposit on XXXX XXXX to XXXX. I am missing {$500.00} dollars. I physically went to XXXX to try and solve this and they would n't speak to me because I am not a customer with them and they need to deal with Apple Bank directly. However, after numerous attempts of going to my local Apple Branch they have not done anything for me. They refuse to even speak to me at the XXXX XXXX Apple Bank XXXX. The manager at the XXXX XXXX Apple Bank, told me to file a police report, and also to write a letter explaining the situation. When I went with all the documents she required from me she refused to even look at it. Her name is XXXX XXXX. She is the Manager at the XXXX location. If this is who Apple Bank has in charge of that location. As soon as this is resolved I will be closing my accounts with Apple Bank. A bank where I have had my accounts for close to 20 years. She has not been professional at all. She tries to avoid at all costs and all she ends up doing is referring me back to XXXX or to XXXX, knowing I do not have an account with XXXX! All I want is help from Apple Bank. they should reach out to XXXX and retrieve that stolen check from me. This is my hard earned money being stolen from me, and the fact that my own bank wo n't even fight for their own check is sad. If this is how customer service is handled in Apple Bank, I will close my account.
04/30/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information is incorrect	MD 21042	Web	Servicemember
Sir Request being repeated Complaint against Apple Inc, California No Customer service My Daughter XXXX XXXX & Grand Daughter had come to XXXX last week. Daughter is staying at XXXX, Maryland, USA. She/Grand Daughter are back at USA. My rand Daughter front cover of XXXX was damaged, so I requested my Daughter to Visit Apple Authorised Dealer. She Visited XXXX XXXX XXXXXXXX XXXX NOXXXX, XXXX XXXX, XXXX XXXX, XXXX ( XXXX ), XXXX XXXX, She was asked to come after 2 days. When XXXX visited your authorised dealer after 2 daysshe was informed that front cover/screen of XXXX is not available in the Market .However She was asked to visit some shop at XXXX XXXX XXXX XXXX. My Daughter visited the repair shop as instructed, she was asked to pay Rs XXXX [ INR ] in advance, amt paid on XX/XX/2018. & collect the XXXX next day. My Daughter was to leave for USA next day, & XXXX XXXX was delivered next day morning. After reaching at USA She found XXXX gets hang on each start. XXXX is being used by my Grand Daughter. What is my humble appeal, My Daughter has taken trouble to find out your Authorised Dealer, again to trace out repair shop at XXXX XXXX, Paid Rs XXXX XXXX, but XXXX is not working. We appeal for your kind consideration. Thanking you XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mary landXXXX XXXX XXXX XXXX PS- Sir Apple Inc has informed that consumer has no proof, appointment taken with Apple authorized service center, but we clarify [ 1 ] XXXX was not handed over to service center since they had no front screen cover on hand [ 2 ] My relatives have inquired, no consumer takes prior appointment of Apple Service center. Consumer just visit Service center. Apple should not misguide consumer, customer. W feel humiliated, Apple do not trust Consumer/customer We only appeal, I XXXX be repaired at most reasonable cost XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX Maryland-XXXX tel-XXXX XXXX XXXX
02/01/2020	Yes	Checking or savings account Savings account	Closing an account Funds not received from closed account	NY 10002	Web	Older American
On XX/XX/XXXX I accompanied my mother to Apple Bank for Savings at the XXXX XXXX Branch. One, to inform them of the passing of her husband and, two, the transfer his two savings accounts in trust for my mother into her accounts at the same bank. On XX/XX/XXXX, we provided the branch with an original copy of her husband 's death certificate and were successful in moving one of her husband 's account holdings into my mother 's savings accounts. We were informed by XXXX XXXX Customer Service Representative that the funds in the second account would not be available for 30 days. When we returned on XX/XX/XXXX we were told that we must have a letter of administration to release the funds. When I inquired as to why, with Assistant Bank Manager XXXX XXXX, she informed me that it is a state regulation. I asked why I was not informed of this regulation on XX/XX/XXXX and why one account was released and not the other? I also informed her that l would now have to return to my attorney and pay additional fees and court costs to add this information to our court filings. Ms. XXXX did not provide me with an answer and simply stated that she " could not tell me why I was not told and that she could not release the funds. '' Upon consultation with my attorney, I found that additional court documents were not required on any account with a beneficiary. The account in question has the same passbook title as the transferred account. It is clearly titled : In Trust For " ITF ''. Why is Apple Bank for Savings holding and refusing to release these monies without court documents and at great expense to me? I find this to be unacceptable, incompetent, deceptive and fraudulent
08/23/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	NY 10462	Web
Greetings, I preface my complaint by stating that I am a former employee of XXXX XXXX XXXX XXXX, " the bank ''. During my employ, over 16 years, I maintained a " free '' ( free as it relates to monthly maintenance fees ) checking account. Upon my departure from the bank, XX/XX/2016, I noticed a monthly {$10.00} Service charge on my account. At first, I thought that this was some sort of error that would auto-correct the following month. To my surprise, and after a careful review of my checking account, I realized that the bank has continued to illegally charge my checking account a {$10.00} monthly Service Charge since XX/XX/2016. I use the word " illegal '' for the following reasons : 1 ) XXXX XXXX has failed to supply me with any relevant and proper deposit account disclosure ( s ) regarding my checking account as it pertains directly to the new application of fees. I call upon the bank to produce any/all correspondence/information evidencing that I was duly notified that fees would be applied to my checking account. 2 ) The bank, to this date, offers " free '' checking accounts, with no minimum balance and no monthly service charges. Why am I not afforded the same product or account type? 3 ) Finally, it is my view, taking all of the above into consideration, XXXX XXXX XXXX XXXX has willfully engaged in an unfair, deceptive and abusive act. Per this complaint, I am demanding that all fees assessed to my account be refunded and that my account be reinstated to its " free '' status, void of any monthly service charges. Thanking you in advance for your prompt response. Respectfully, XXXX XXXX XXXX
12/08/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NY 10451	Web
Good Morning to whom this concern This incident is totally about disrespect, and lack of respect, as well my name is XXXX, my wife XXXX went to the Apple bank in the XXXX on XXXX & XXXX XXXX on the morning of XX/XX/2016, just to get a letter Notarize, the Notary a XXXX woman there, was very very professional and kind and was telling my wife and I about opening an account there which we were considering, being a XXXX I have seen and felt so much issues? from all walks of life but I will always believe 1 day we all learn to respect one another, just then an XXXX woman came from another direction walk toward her desk and shouted to another worker at another desk ( while looking at me ) why she did not put her pocket book away, the other worker apologize for not putting it away, I was so offended that I told my wife I am not opening an account there, once the notary was done I told my wife outside what the woman had said, she said that she was talking to the notary and did not hear everything and she wanted to go back in and say something to the woman but I told her no, that I a will write an letter to the President of Apple Bank, The woman who made that remark ( Manager or Not ) should be reminded words can hurt and be offended and profession is required by all Levels Thank you for listening XXXX XXXXXXXXXXXX The service do not give me an option box to click on so I will click on Management because she was woman was on higher than a teller level My number is XXXX I do not wish for her to be fired just remind her to stop judging. Thank You again
02/05/2018	No	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Problem with fees	NY 10029	Web
XXXX XXXX in New York has stated that their policy is to charge the customer {$2.00} anytime he or she uses the XXXX XXXX debit card as a debit card -- if you enter in your pin number to complete a transaction with your XXXX XXXX debit card, you will be charged {$2.00}. If I check out at the store, I need to select " credit '' ( even though the card is a debit card ) and sign for it, because if I enter my pin, there will be an automatic {$2.00} fee. If I use an ATM machine, not only does the ATM machine charge me its fee, but XXXX XXXX charges its own {$2.00} fee because I am using my debit card as a debit card and have entered in my pin number. I have called twice now about these fees -- - the first time, a customer service representative waived {$14.00} worth of fees ( incurred for not selecting " credit '' when using my debit card to check out at stores ). More recently, I had to visit an ATM machine three times over the course of a week, and then realized that XXXX XXXX was charging me that same {$2.00} charge for every ATM transaction as well. I called customer service again and they explained that this is just their policy. I was not informed of this policy when I opened my account. A {$2.00} charge for every debit transaction with a debit card seriously adds up, and it seems like this can not possibly be okay. I think they have this policy set with the hopes that people will not notice the fees as they rack up. It has also been impossible to do bank-to-bank transfers from my XXXX XXXX account since XX/XX/2017.
08/08/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Problem with renewal	NC 270XX	Web
I wrote a letter on XX/XX/2023 to Apple Bank after not being able to get through to them either by phone or website. It is attached below. I have gotten no response. I have had a number of IRA CDs with Apple Bank that have been renewing for about 40 years. After trying in vain to reach the bank by phone or on the website in order to roll over these accounts into my XXXX retirement account, I wrote a letter. As with the other avenues of contact, this one too seems to be inaccessible. They have not responded to my letter just as they have not picked up the phone ( their service is absolutely impossible ). I have spent hours during the day holding on or on a waiting list for for call backs to no avail. I have a similar issue with the website, which will not accept my credentials. In the meantime, they send me notices about the automatic renewal of my CDs, which are at very low interest rates. This is an unfair and unacceptable banking practice. I dont understand how a bank can legitimately function this way. I have not been able to roll over these accounts, and now I want to cancel the accounts altogether, but can not get in touch with APPLE BANK to do so. I'm beginning to suspect some kind of fraud. I wish to close out my accounts as soon as possible. I do not wish to keep my funds in a bank with no possibility of customer contact and I believe this should be illegal.
07/14/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	NY 11235	Web
I was approved for {$50000.00} SBA Loan and the money was sent to Apple Bank on XXXX XXXX during the same time Apple Bank was being fined for {$12.00} XXXX by the FDIC and I believe they was it out on me with unjust actions. I had to close my office in XXXX XXXX XXXX because of the covid pandemic and I referred all my mail to my UPS PO box which is located 100 feet from the Apple bank that I opened my account with on XXXX XXXX NYY. I told them I had to close my office due to covid and me and my staff are working remotely from home, all was fine Then a fe days later they said they are closing my account because it looks like fruad, I said all of my company registration is with my mail box address right up the block at XXXX XXXX XXXX XXXX, ny XXXX even my License which i gave them has that address, I told them we are working from home temporarily like everyone else, I had to close my office because of the pandemic, They said this looks like fraud we have to close your account, They held my {$50000.00} loan money over 22 days and verified that it's mines, THEY TOLD ME THEY ARE GOING TO CUT XXXX BANK CHECK FOR THE MONEY AND CLOSE MY ACCOUNT. But they instead SENT MY MONEY BACK TO THE LENDER AND CAST A NEGATIVE LIGHT light on me like i was doing some king of fraud and the lender Revoked my loan and that caused me a lot of damage.
12/07/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Problem with fees	CA 90715	Web
I have had my credit card with XXXX XXXX bank for several years. I received an email tell me the sent me a new card. I received another email saying they sent me a new card and my current card will be deactivated. I needed to activate my new card. I never received a new card, so I called them. When I spoke to them they said they will send me out a new card. I got an email now saying my bill was due. I went online to pay it. It said my balance was zero. I got another email that said my bill was late and I would pay a late fee, so I called them again. They said I was charged {$30.00} for a new card, {$27.00} for late fee and {$5.00} for maintainer. They said I had to write a letter and fax it to dispute the charges. I did that. They emailed me back and said they would credit me the {$30.00} and {$27.00}, but I had to pay the other late fees first. I started to them they changed my account number and I would not be able to pay it without the account number. They said pay it to the old account number. I then questioned the amount I needed to pay. They said Past Due {$35.00} XXXX / Remaining Amount Due {$35.00} XXXX Total by XXXX {$70.00}. Im waiving {$27.00} Late Fee and make sure Amount. Due is paid {$0.00} after your {$70.00} total pay.
10/31/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	WI 539XX	Web
I share a joint checking account with my girlfriend. this passed spring she was victimized by an online predator ( s ) who was extorting money from her, as well as others, in some sort of ponzi scheme. This person, or people, were able to get her to send XXXX separate wire transfers totaling an amount of {$22000.00} to an Apple Bank branch based in NY. I have attempted to contact a number of representatives from the bank and they have informed me that the money was in an account who belonged to another woman who was also victimized and that the funds in the account have been frozen due to suspicion of bank fraud. My girlfriend attempted to contact our XXXX XXXX bank that the monies were sent from who told her to call the police, she then contacted the Apple Bank in question who refused to speak with her, she then contacted the FDIC who suggested we file a complaint with CFPB. My girlfriend is also not in the best XXXX health at the moment and is currently receiving health care for this. Such is the reason these predators were able to dupe her into unwittingly making these wire transfers. I ask that you please contact me, as well as the involved banking institutions so this can be resolved and our funds returned to us.
11/22/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NY 10030	Web	Older American
I sent a Wire Transfer on XX/XX/2021. I was charged US {$40.00}. XXXX. I gave The Person who made The Transaction two different copies of Wire Transfers from Two Different Banks, which were successful, to guide her in the process. She made a mistake and filed The Receiving Beneficiary Account Number in the wrong slot. After the form had been filed I was charged another US {$25.00}. XXXX. I protested a fee I had never had to pay. One week later, I receive notices via The Text Message and The E - Mail to contact them ; The Account Number was entered wrong. I contacted them via The Cell Phone on XX/XX/2021. I gave The Correct Account Number. I was assured The Correct Account Number would be send via E - Mail, to the person who requested it. I visited on Tuesday, XX/XX/2021 to inquire if it had been done. I was assured once again that it had. Another four weeks went by and I received a letter in writing, with the incorrect date posted that I was required once again to visit urgently. I visited on XX/XX/2021. I was told that The Wire Transfer Had Been Rejected because of The Incorrect Account Number and that The Department had taken nearly XXXX {$170.00}. XXXX from My Account, without my permission.
03/05/2017	Yes	Bank account or service Savings account	Account opening, closing, or management	CO 809XX	Web
Took my XXXX old Mother, who lives in a XXXX to Apple Bank, ( with great difficulty ) on XXXX. in XXXX to put my name on her account since I have a POA, and she is no long capable of transacting business. The VP of the Branch refused to put me on her account, lied to us and claimed some technicality ( which turned out to be false ) as to why she could not put me on the account. Now I can not transact her business, since I live in another state and will not be able to return to remedy this for a few months. Then I went to another of her banks ( her account of which I am also on ) and she signed a check to transfer money from her account at Apple. I find out when I return home that Apple refused the check and that I now have a fee, as a result. It is difficult to pay her XXXX, due to my inability to access her account. Apple Bank also refused my POA and the same VP said her account statements were going to an address in another state that she had not lived at ( for the past 15-20 years )! These people are not only corrupt, but incompetent as well. I am consulting my attorney and am planning to file a formal complaint with the Banking Commission.
06/29/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	NY XXXXX	Web
I was charged a {$35.00} overdraft charge when I had expressly asked my bank to never overdraft my account for any reason. Not only that, but I also had made a deposit the night before that would more than cover the small charge that my bank ( Apple bank ) was claiming merited the {$35.00} overdraft charge. This overdraft charge seemed unfair, unreasonable, and avaricious. I talked to the phone customer service, who was unhelpful and told me to talk to my local branch, and I then talked to my local branch, who told me they did not have the authority to overturn this charge, when they have in the past. They then asked me to fill out a form to request this charge be overturned. But they seem unhelpful and unwilling to listen to what I have to say and they seem to be more concerned with profiting off of my bank account then in offering legitimate and professional service. I 'm contacting your office because I believe you exist for this type of low-level crime that banks get away with consistently and wind up profiting off of these kinds of seemingly innocuous situations to the tune of XXXX of dollars every year. Thank you.
11/13/2017	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY 10034	Web
About five months ago ( approximately XXXX or XXXX of XXXX ), my landlord contacted me to say that I owed rent. He said he had not received the rent check I sent him in XXXX XXXX. I contacted the bank, and they said the check had been cashed. I requested a copy of the check and no endorsement was legible on the copy. I told them the landlord says it did not get the check and asked them to return me the money because apparently the check had been stolen and they had let the thief cash it, even though the check was made out to my landlord and not to the thief. There has been a lot of mail theft from mail boxes in my area. The bank told me that it was too late to do anything about it, because the check was from XXXX, however I told them as soon as I found out about the fraud, which was after the landlord told me he was not the one who cashed the check. There was no way for me to know earlier that a thief had cashed the check and not my landlord. I have spoken to Apple Bank repeatedly, but they refuse to do anything, which is why I am making the complaint. The most recent time I spoke to them was about two weeks ago.
04/23/2021	Yes	Checking or savings account Savings account	Managing an account Problem using a debit or ATM card	NY 11212	Web
on XX/XX/XXXX I found that {$3600.00} was taken out of my Apple bank saving account. I called Apple bank claims department where I was told someone activated a debit card using my DOB and S.S. my saving account was access over 10x with the amount of {$400.00} taken out every day from XX/XX/XXXX to XX/XX/XXXX. The bank never alert me and no statements were being sent to me my last statement was on XX/XX/XXXX. I never activated a debit card from apple bank. Apple bank rep was supposed to call me back on XX/XX/XXXX but never did. I than called claims department on XX/XX/XXXX I spoke with one of the supervisor in claims department where u was told after 60 days I can not receive payment, my case was closed and I need to do my own investigation by going to different atm with my police report to get video footage to than maybe I will get my money back. I then went into the branch in my neighborhood so speak with assistant manager who than told me my case was still open and they will be looking into it.
01/03/2017	Yes	Bank account or service Checking account	Using a debit or ATM card	NY 11204	Web
To Whom It May Concern, I would like to call your attention that when I was reviewing my statement I realized that I was charged {$2.00} 12 separate times. I went to Apple Bank and to find out why I was charged and the Apple Bank accountant there explained to me that every time I use my debit card I will get charged {$2.00}. She also told me that I have to tell any store where I 'm using my debit card that it 's a credit card and sign immediately without putting in my PIN number so I can avoid the {$2.00} charge. Although, on my debit card it says DEBIT on the bottom and I was never informed about this {$2.00} fee when I opened my account. My family members all carry debit cards and they use it without any fees or charges. I want to know what the rules and regulations are when it comes to using my debit card and any fee that comes along with using it. I am being ripped off by this bank. My name is XXXX XXXX XXXX and the Apple Bank branch is on XXXX XXXX XXXX, XXXX, NY XXXX.
02/08/2021	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	NY 112XX	Web
At Apple Bank I have a Business account under the name XXXX XXXX XXXX with Apple Bank and I noticed a total of {$450.00} in {$35.00} fees associated with the bank rejecting a charge to my account. I do not have any overdraft on my account and they did not pay the charge but instead put my account in the negative so they can keep charging my account and rejecting charges. The charges were made not using a check but my business debit card. Right now my account is - {$340.00}. They wrongly charged my account incorrect fees. I called Apple bank on Friday XX/XX/21 to discuss these fees and spoke to a supervisor who said she would call me back and did not. she also verified that I should not be charged these fees. I called back today Monday XX/XX/21 at XXXX XXXX and stated that I should discuss this with someone at the local branch and I tried to call the local branch and it closed at at XXXX. I feel like I am being given the run around. I would like some help. Thanks
09/24/2021	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	NY 115XX	Web	Older American
While on vacation, my identity was stolen and used to loot my wife 's and mine checking accounts for {$110000.00}. The bank ( Apple Bank in XXXX XXXX NY ) said the transactions met their criteria. The never asked about these sudden and out of character withdrawals. The money seemingly went to a brokerage in Connecticut, who said it wasn't them. I have filed a deposition with the XXXX XXXX ADA who " following procedures. '' I hired a lawyer who hit a brick wall. I filed an IC3 with the FBI and called four times. No response. The complaint with the FTC ended with them " thanking me for helping built their statistics. '' FINRA got the Interactive Brokers in Ct to send a shot email saying someone tried to open an account in my name. They turned it down and never directly withdraw money, even as their name is all over the thefts. I just opened a claim with the FDIC, but we need all the help we can get. I have a pile of paperwork I can provide.
09/22/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	NY 119XX	Web
I had recieved a letter from Apple Bank telling me that I had an account that was in danger of being given up to the state due to inactivity. Upon receipt of this letter i visited the XXXX branch of Apple Bank in XXXX XXXX, NY and attempted to access the account information. I was able to learn that this was a Custodial account opened at least a decade ago by my mother with me set as the beneficiary to recieve the funds when I became an adult. Now, being XXXX XXXX XXXX the Custodial account should have been transferred fully into my name as per the UTMA ( Uniform Transfer to Minors Act ). However, Apple Bank now refuses to allow me to have any information about the account but will allow my mother to withdraw all the funds even though the XXXX clearly states that the funds should now be in my sole control and that no withdrawal shall be made that does not benefit the beneficiary.
01/02/2018	No	Checking or savings account Checking account	Managing an account Problem accessing account	NY 10026	Web
I 'm unable to get up to date information on transactions from either the automated or phone teller on my checking account. This has resulted in my having to pay returned check fees because XXXX XXXX XXXX ca n't provide me with the information on checks cashed or processed electronically more than 25 days after the transaction via the automated system or banking tellers. The automated bank phone system is extremely disorganized I go through the entire prompt system still am unable to find out when the sent my payments or transactions were process till more than a month later. When I call in XX/XX/XXXX and XX/XX/XXXX to address this matter I was not given a straight answer on my account and why there system is not up to date. The XXXX XXXX teller just blamed four different merchants I sent payment to for them not being able to provide me with the most current information.
12/04/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11213	Web
XX/XX/2020 My bank account is at the Apple Bank for Savings ' branch on XXXX XXXX XXXX XXXX XXXX, XXXX NY XXXX. The branch is outrageously closed " until further notice '' due to the " pandemic ''. This is the 3rd time this year that the bank is doing its disappearing act! How on earth can I manage my account & pay my bills if they are closed?? They are ruining MY ECONOMY & should be penalized & pay damages to all customers! They should either open immediately or transfer the branch to another entity that will stay open!! We the people need our finances managed competently & not be subjected to their political agendas which EVERYBODY IS GOING TO PAY FOR IN THE VERY NEAR FUTURE!!! I bet they are hugely compensated by the State - aka citizens ' tax revenues - for doing so!! LET THEM GO & LET 'S HAVE A CREDIT UNION IN THEIR PLACE!!!
10/13/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	NY 10034	Web	Older American
In XXXX 2016, I found out that someone had made unauthorized withdrawals from my bank account when my rent check was returned for insufficient funds. I went to the bank to tell them I had been a victim of identity theft. They did not cancel my ATM card. On my XXXX statement, I saw additional unauthorized charges. I filed a police report and brought it to the bank to report the fraudulent charges. The bank representative was very rude and accused my granddaughter of using my card to make withdrawals. The bank representative would not believe that I had been a victim of identity theft. I lost over {$3000.00}. I asked the bank to investigate. They wrote me a letter a few weeks later saying the charges were authorized, but gave no details. Meanwhile, the police have identified the suspect and are preparing to make an arrest.
06/21/2017	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 10708	Web
I have had bank accounts at Apple Bank for over 20 years. out of no where they said they were uncomfortable with some of my deposits and withdrawals. I am in the XXXX XXXX and have many inflows and outflows of cash. Also, I like to play dice at various casinos. They said they were uncomfortable with my deposits of {$8500.00} in cash and questioned a bank check that I had gotten for a purchaase of a horse for {$29000.00} made payable to the former owner of the horse. I felt like I was targeted and was emabarasedd in the bank after going there for the longest time. I had no recourse. All I was told was that this was a decision by the internal audit department of Apple bank and was not a branch decision. Who are these people? the XXXX XXXX XXXX, they make these decisions and you ca n't speak to them or defend yourself?
07/17/2020	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Problem with renewal	NY 11561	Web	Older American
Our 2 year CD expired XX/XX/2020 with branch closed due to corona virus. I called XXXX number and was assured bank default policy was to renew CD for the term of the expiring CD at the then current rate. I assumed the CD was renewed. At my next statement XX/XX/2020 I found out the CD was not renewed and placed in a regular savings account with minimum interest. I went to the branch manager to have the mistake corrected and he would not renew the CD for the rate in effect in XX/XX/2020 and make the interest payment retroactive to that date. He claimed the bank error could not be corrected, he could only open a new CD for the amount now in the account, without crediting for interest that should have posted since a XX/XX/2020 default renewal.
07/22/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10452	Web
I have checking account at apple bank, branch XXXX XXXX New York. I have money in my checking account almost {$39000.00}. I want today to the bank asked them to make a certified check because Im buying a house. The manager there refused to make me the check. He decriminalize, because Im a XXXX i believe this is the reason, Im not a thief or anything. because he doesnt have a a right to hold my money. He is not the government or the court to hold it. The manager name is XXXX XXXX. I have the closing tomorrow and Im losing about {$6000.00} lawyers fees. Please help me to solve this matter and make this guy an accountable for his discrimination action.
12/03/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 115XX	Web
The Apple Bank branch on XXXX XXXX is closed again due to " the impact of Covid 19 in this area. '' There is no special impact of Covid 19 in this area at this time. It is not a yellow, orange or red zone, does not have positivity rates larger than other areas of the city, if anything they are smaller. When their branch is closed, many services are unavailable. Their online options are limited and the amount of cash withdrawal allowed from the ATM is limited. They were already open for very limited hours before this ( about half of their prior availability ) and it is making it very hard to continue to bank with them.
10/26/2017	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10032	Web
my bank XXXX payment to XXXX card an unauthorized amount of XXXX let them know on XX/XX/XXXX of the problem and they informed me that they could not do anything until the check did not enter and they told me to come back when they charged it and when I returned on XXXX the day they charged I was told in very bad way that they could not do anything, then the supervisor agreed to fill out papers to make the claim to the XXXX then I returned and they told me that the paper they filled was not correct and they filled another and today we are on XX/XX/XXXX and XXXX do not inform me anything. Please I need your help. Thank you
05/27/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NY 10029	Web
I paid off my installment loan in full to Apple Bank on XX/XX/2021 on XX/XX/2021 my credit score decrease 68 point due to late payment of over 120 days. I contacted Apple bank they said It is false information In their records everything was paid on time. I then contacted XXXX XXXX the credit agency that lowered my score and they said they received the info from Apple bank. I contacted Apple bank and the rep said there was not anything they could do on their end only trans union can fix the issue. I called XXXX XXXX once again and was told they will look into it and put in a dispute which can take up to 90 days.
10/07/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11003	Web
On XX/XX/2023 I opened a checking account with Apple Bank and deposited {$250.00} cash. On XX/XX/2023 I deposited a check. On XX/XX/2023 I deposited {$400.00} cash. So the only check I deposited ( from Pennsylvania ) was on XX/XX/XXXX. Everything else cash. I went to make an online transfer of funds- and there is a hold on {$420.00}. I am unable to access {$420.00} of my money. There is NO REASON WHATSOEVER to put a hold on any of my funds. The check cleared a week ago, and everything else I deposited was cash. See attached .pdf file, showing my bank account when I log in to Apple Bank website.
11/06/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NY 11205	Web
I am writing now in hopes to receive your help. Currently I am working on reviewing my credit, paying down my balances, and pursuing better credit worthiness. You play a significant part in this process. I am inquiring about the account number referenced in this complaint. I see you have reported me 30 and 60 days late to the credit bureaus ( XXXX, XXXX and XXXX ) on XX/XX/XXXX and XX/XX/2018 and I am writing this in order to get this remark took back. I had believe I had made all my payments on time, the only thing I could think of, is that my statement didn't get to me in time.
11/21/2019	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	VA 22102	Web
I inherited 4 CD IRA accounts in Apple Bank of NY. I have sent all the pertinent information to the bank such as a letter of administration, death certificate, etc. I am trying to transfer an inherited IRA to my brokerage account. The bank apparently requires a semi-annual statement to initiate this transfer. I asked the bank to send me the last such statement but they refused ; they said to wait when they issue this statement. This back and forth has been ongoing since late XX/XX/XXXXof this year. No documents are included because the bank already has the material
06/27/2017	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NY XXXXX	Web
On XXXX XXXX XXXX when you went online banking a message came up that online banking will be closed until XXXX XXXX at XXXX XXXX since that day i have a few Business accounts with apple bank which i can not get login access and I 've been to the local branch like 10 times to get a date for getting access and i was told that it takes max 2 weeks, the frustration not having access is unexplained in XXXX to wait for online access so long is unheard off, its close to 3 weeks now and still no date for getting access please help me
03/11/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	NY 10466	Web
There were three charges on my account in the amounts of : {$8500.00}, {$340.00} and {$32.00} - totaling {$8800.00} made on XX/XX/ 2023. Account number : XXXX I have made several phone calls trying get this charges removed from my account to no avail. I never authorized any of those charges. The last call I made was on XXXX XXXX, 2023, and spoke to XXXX XXXX. She was not helpful at all. I am asking you to help me get those charges taken off my account. Thanking you in advance. XXXX XXXX
12/16/2015	Yes	Bank account or service (CD) Certificate of deposit	Deposits and withdrawals	NY 11203	Web
I opened a CD with Apple Bank two years ago. The CD was set to mature on XXXX/XXXX/15. I did not receive any notice in the mail as would be expected. I went to the bank today to close out the CD and they told me it was too late, it was locked in again. They said it locked in after 5 days and did not care that no notice was issued prior. They wanted to force me to renew for another year and charged a high penalty.
12/03/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11213	Web
Apple bank branch on XXXX XXXX and XXXX XXXX has closed for the 3rd time In the past few months. They already are operating absurd short hours and now they are closing again using Covid-19 as an excue. These repeated closures and reduced hours are making it extremely difficult for myself and other elderly citizens who Bank their regularly during this pandemic. It's uncalled for.
04/16/2015	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	NC 28546	Web	Servicemember
Apple bank closed my credit card without my authorization. When new card was sent out, which I did not receive. Several unauthorized transactions totaling over 18,000 dollars were made. Report of unauthorized atm/check card was made but bank took not further action. Two years later I still have not heard from the bank. To this day, I still have not received a dime from the bank.
07/12/2021	Yes	Checking or savings account Savings account	Managing an account Problem using a debit or ATM card	NY 10459	Web
i open saving account apple bank, and saving account XX/XX/XXXX; in both bank I loss my money, XXXX XX/XX/XXXXmanager wanted I closed my account ( because he said ). I want my money back, ( I made complaint cause same situation ) I need my money ; I am victim identity theft from XX/XX/2017. I need my money!!!
12/04/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11213	Web
Apple bank in XXXX XXXX keeps on closing their doors due to corona. They are an essential business and their customers need access to the bank especially in these trying times. The last thing we need is additional stress
02/19/2019	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	NY 10034	Web
XXXX XXXX refused to open my account located on XXXX XXXX XXXX, Ny XXXX. Bank manager XXXX told me that his boss wont open my account after he told her there was an error with XXXX XXXX.
03/17/2022	No	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10039	Web
Since XX/XX/22 Someone has been using my XXXX Bank card making transactions to apple which have added up to XXXX my bank refused to refund me and handle this problem.
12/03/2020	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	NY 11203	Web
Apple Bank suddenly decided to close their branches, claiming due to covid, while other banks remain open, depriving me of access to my banking services.
08/31/2023	Yes	Checking or savings account Savings account	Closing an account Company closed your account	NY 11203	Web	Older American
Apple bank closed my account and now that i ask for bank statements for taxes nobody answers me and i really need them its not nice at all from them
11/09/2023	Yes	Mortgage Other type of mortgage	Struggling to pay mortgage Foreclosure	NY 11216	Phone

11/06/2023	Yes	Checking or savings account Savings account	Opening an account Confusing or missing disclosures	NY 11753	Referral

10/16/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 10044	Phone	Older American

10/05/2023	Yes	Checking or savings account Savings account	Managing an account Problem making or receiving payments	NY 10458	Web

09/28/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 10458	Web

09/06/2023	Yes	Credit card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	NY 11757	Web

08/28/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 10003	Referral

08/21/2023	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	NY 10595	Phone	Older American, Servicemember

08/07/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Funds not received from closed account	NY 10302	Referral

07/07/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	TX 75287	Referral

07/03/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Funds not handled or disbursed as instructed	DE 19971	Referral	Older American

03/03/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	NY 10475	Phone

12/28/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Can't close your account	NY 10027	Referral

05/19/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 10019	Referral

04/01/2022	Yes	Checking or savings account Savings account	Managing an account Banking errors	NY 10040	Phone	Older American

02/10/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 11220	Phone	Older American, Servicemember

01/29/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NY 10075	Referral

12/28/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10021	Phone	Servicemember

12/27/2021	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	NY 11229	Referral

11/22/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10451	Phone	Servicemember

11/09/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	NY 11022	Referral

09/21/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	NY 10029	Referral

09/17/2021	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Problem with fees or penalties	NY 115XX	Web	Older American

07/15/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	NY 10952	Web

05/24/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY 10035	Referral

05/06/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	NY 10952	Web

03/02/2021	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 10461	Phone	Older American

02/10/2021	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	NY 10459	Web

01/28/2021	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 10459	Phone

01/14/2021	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	NY 11214	Referral

01/08/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NY 10583	Web

12/17/2020	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 10022	Phone	Older American, Servicemember

12/04/2020	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	NY 11213	Web

12/03/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	NY 11213	Web

10/14/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	VA 23456	Referral

07/24/2020	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Banking errors	NY 10474	Phone

06/04/2020	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	NY 10468	Referral

06/03/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Referral

05/11/2020	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed		Phone

04/27/2020	Yes	Checking or savings account Savings account	Closing an account Company closed your account	NY 10456	Referral

04/03/2020	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NY 10314	Phone

03/21/2020	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	NY 10032	Web

01/05/2020	Yes	Checking or savings account Checking account	Closing an account Company closed your account	NY 11375	Referral

12/11/2019	Yes	Checking or savings account Checking account	Managing an account Fee problem	NY 11239	Referral

10/31/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 11210	Postal mail

09/12/2019	No	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	NY 10595	Postal mail

08/26/2019	No	Mortgage Conventional home mortgage	Trouble during payment process	NY 10036	Postal mail

08/14/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10026	Referral

07/31/2019	No	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 12206	Referral

07/29/2019	No	Checking or savings account CD (Certificate of Deposit)	Closing an account Can't close your account	NY 11429	Postal mail

04/05/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	VA 23231	Web

03/14/2019	No	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 10538	Web	Older American

03/13/2019	No	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	NY 11214	Phone	Older American, Servicemember

02/19/2019	No	Checking or savings account Checking account	Managing an account Banking errors	NY 11219	Phone	Older American

01/30/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10463	Web	Older American

12/12/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10021	Referral

12/11/2018	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY 10034	Web	Older American

11/01/2018	Yes	Checking or savings account CD (Certificate of Deposit)	Closing an account Fees charged for closing account	NY 11230	Phone

10/24/2018	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NY 10471	Postal mail

09/10/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	NY 10462	Referral

08/20/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10034	Postal mail

08/17/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process		Referral

07/02/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NY 11704	Web

06/11/2018	Yes	Checking or savings account Checking account	Closing an account Company closed your account	NY 11733	Referral

05/02/2018	Yes	Checking or savings account Other banking product or service	Closing an account Company closed your account	NY 10469	Referral

04/27/2018	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 10065	Web

04/26/2018	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	NY 10471	Fax

04/24/2018	Yes	Checking or savings account Savings account	Managing an account Fee problem	NY 10462	Referral

04/17/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 10462	Phone

04/06/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NY 11364	Referral

02/16/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees		Phone

02/08/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	NY 10314	Referral

01/25/2018	No	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement		Phone	Servicemember

12/07/2017	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	NY 11230	Referral

09/21/2017	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10595	Web

09/18/2017	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 11235	Phone

09/11/2017	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NY 11435	Postal mail

09/05/2017	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 10595	Web

08/17/2017	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	NY 10003	Web

06/28/2017	Yes	Checking or savings account Checking account	Managing an account Cashing a check	NY 14605	Phone

04/18/2017	Yes	Bank account or service Checking account	Using a debit or ATM card	NY 10456	Web

04/08/2017	Yes	Bank account or service (CD) Certificate of deposit	Account opening, closing, or management	NY 10994	Web

03/31/2017	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	NY 11375	Web

02/08/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	NY 10002	Referral

01/30/2017	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	VA 23232	Referral

10/25/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NY 10016	Web

10/14/2016	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	WI 53960	Fax

10/02/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NY 10473	Web

09/15/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	NY 11235	Referral

09/09/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	NY 10706	Web

07/29/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	NY 10583	Web

07/05/2016	Yes	Bank account or service Savings account	Deposits and withdrawals	NY 11598	Postal mail

06/08/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	FL 33027	Referral

05/26/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	NY 11206	Referral

05/19/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	NY 10469	Phone

05/16/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	NJ 08723	Referral

04/21/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	NY 10037	Referral	Older American

01/19/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	NY 11211	Web

01/19/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	NY 11211	Web

01/15/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	NY 10023	Referral

01/14/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	NY 10467	Referral

12/30/2015	Yes	Bank account or service Checking account	Making/receiving payments, sending money	NY 10023	Referral

12/30/2015	Yes	Bank account or service Savings account	Deposits and withdrawals	NY 10023	Referral

11/24/2015	No	Bank account or service Checking account	Deposits and withdrawals	NY 10475	Postal mail

09/21/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NY 11230	Web

09/10/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	NY 10467	Referral

07/16/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	NC 27101	Postal mail

05/01/2015	Yes	Bank account or service Savings account	Deposits and withdrawals	NY 10469	Phone

04/08/2015	Yes	Bank account or service Checking account	Using a debit or ATM card	NY 11221	Referral

03/27/2015	Yes	Mortgage Other mortgage	Application, originator, mortgage broker	NY 10467	Postal mail

02/26/2015	No	Bank account or service Savings account	Account opening, closing, or management	CA 90028	Referral

02/20/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	NY 10028	Phone

11/17/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	NY 10033	Referral