Apex Resolution Group LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
04/12/2017 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Threatened to take legal action
  • KY
  • 421XX
Web Servicemember
Received a call from a XXXX XXXX from Apex XXXX, representing XXXX. XXXX XXXX confirmed personal information ( name, SSN ) and proceeded to offer a " payoff '' for the debt. When I informed her of the ongoing situation with XXXX ( separate complaint to be filed ), she informed me that she would be sending the account back to XXXX listed as " refusal to pay, seek legal action. '' I told XXXX XXXX that I do not agree to payment arrangements over the phone and requested that all documentation concerning the account be mailed to me. XXXX XXXX stated that they " do n't do paper mail, only electronic '' and then proceeded to try to verify my email address. She read me three different email addresses that were associated with the XXXX account ( including the one used to open it ) yet not a single one an account that I 've ever owned. When I told her this, she became defensive and told me it did not matter because they had all of my other personal information, including my driver 's license number " which no one would have had access to if the loan application was identity theft. '' The driver 's license number they have on file was not my number at the time of the loan. None of the emails I was given that are associated with the account are mine. I requested a mail copy of all the information they had associated with the account, as XXXX had always refused to do so, and was told they can not do that. XXXX XXXX strongly suggested I find the money for the settlement offer before the end of the month as legal action was going to be her reccomendation.
12/09/2016 No
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KY
  • 410XX
Web Servicemember
A gentleman representing Apex Resolution Group named XXXX i believe first contacted my wife stating that I owed XXXX, and that if we did not pay XXXX of it right now, they were going to freeze our bank accounts that night, and put leans on both our vehicles ( which i own XXXX of the vehicles ) He sent a letter to my wife via e-mail stating that they offered us an opportunity to pay for this debt. We never received any type of letter from this group. I called the number back and talked to this gentlemen stating that this was a scam, and we are not paying any type of debt unless he could provide a debt validation. This man has left messages for my mother, my mother in law, and my wife ; all the while not contacting me directly while having my phone number. The next day he had left messages again for my mother, mother in law, and my wife trying to find out where i work. I called back again and was not happy with him, i was very beligerant with him, and he had stated " How do you like getting calls at XXXX on Sunday morning? '' then he then started listing family members all around in XXXX Kentucky stating he was going to call them all. This has started XXXX XXXX 2016, and has escalated fast because i am filing complaints with CFPB and XXXX, and am going to file a police report today. If they can show debt validation or even send me this information in the mail i would be happy to oblige.
03/08/2017 Yes
  • Debt collection
  • Credit card
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • NC
  • 285XX
Web
For the past month I have been getting calls from all different numbers, but it 's always the same recording when I answer. They are claiming to be from Apex Resolution Group and stating that I am a person of interest and a lawsuit has been filed against me and to return their call asap. I called back several times, only to get a generic voicemail. I called back a different number yesterday ( one of the many that continuously call me ) and a man asnswered. He claims I owe over XXXX to XXXX and I 'm being sued. I did n't give any personal information because he already had it. My married name, my social, everything. That is startling. I know I had a debt with XXXX but it was settled and that was 9 years ago. So I told him this did n't sound right and he got angry and snarky with me saying he was sending someone to my job to serve me papers. When I told him I do n't work there anymore, he got even angrier and said he would send someone there anyways just to make sure.
04/05/2017 No
  • Debt collection
  • Credit card
  • Communication tactics
  • Threatened to take legal action
  • AZ
  • 85122
Web
I have been receiving robocalls from this company Apex Solutions. On Monday, XX/XX/2017, I received a voice mail from this company. It was a man 's voice and he stated ( I believe this was the middle of the conversation ), " full restitution. This will lead to your last known employer being contacted and will affect any current deposit accounts you may be using. '' The man then left a phone number and repeated it twice. I called the number on Wednesday, XX/XX/2017 and spoke to a lady that did not give me her name. I asked about the threatening voice mail and she said it is a prerecorded message. I asked her do they use this to call all people who have a debt? I told her it was a threatening voice mail and she hung up on me. The call back number is XXXX. They are collecting a debt for XXXX. I believe this debt may have been discharged in bankruptcy court. I have saved the voice mail and can email or text it. This company calls 2 or more times a day.
01/12/2017 Yes
  • Debt collection
  • Auto
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • SC
  • 290XX
Web
Apex Resolution Group XXXX XXXX XXXX XXXX continues to harass me and even threatened court proceedings. The calls continue after I have informed them of their misconduct. They have purchased a worthless debt from another company who bought it from another company etc ... .etc. They have threatened to " TELL MY MOM ON ME '' ( she is deceased ). This company has repeated my social security number over and over in an effort to cause tension over the phone. They also verbalized a list of names of former women with whom I have had relationships. They accused me of defaulting on loans that were completely paid off by me. I am a XXXX XXXX XXXX XXXX man and this company should be held accountable for their inappropriate and unprofessional practices. This debt for which they are calling was settled approx. 5 years ago with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, SC XXXX ( XXXX ) XXXX. The settlement amount was for {$1200.00}.
08/24/2016 No
  • Debt collection
  • I do not know
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • FL
  • 33618
Web
Constant calls from ARG ( Apex Resolution Group ) XXXX or XXXX to call this number XXXX. These calls are coming to my work, home and family and friends. Said he was XXXX XXXX from ARG. Said to call immediately to avoid interruption of banking verification of employment and verification of assets. He then said he already verified my assets and told me what kind of car I drove. When I called I did not verify my SS # so he hung up on me. Gave me a claim number on the voice mail. I refuse to give my personal information over the phone to anyone. I have not received anything in the mail so I do not know what these people are and why they are harassing me.
04/07/2017 Yes
  • Debt collection
  • I do not know
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • GA
  • 30549
Web
The claimed debt is in my husbands name. They told me they can call any number that is " attached '' to a search they did on him. When I told them that his credit report shows nothing about an unpaid debt, they said that was because a group of atty 's bought it. I told her she was a scam and hung up. She called me right back, laughing and saying they would continue to call me and that because of my rudeness they would be immediately filing court papers. My husband has asked them numerous times for documentation on the supposed debt. He has a credit rating of almost XXXX.
11/24/2016 No
  • Debt collection
  • Credit card
  • Communication tactics
  • Threatened to take legal action
  • OK
  • 74066
Web
Apex resolutions out of XXXX NY, called me for the first time on a rotor dial call, said they were seeking out employment verification and would pursue collections on my bank accounts. Have it all recorded.No fdcpa required announcement of a debt collector or identification of the company calling. Just threats on the very first call
09/27/2016 No
  • Debt collection
  • Payday loan
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 76092
Web
This company calls my family members and threatens a lawsuit. They have threatened to call the IRS. They have threatened to have my bank accounts closed. They continue to call my parents and my siblings and provide personal information. Continually calling my mobile phone without permission.
05/03/2017 No
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • PA
  • 150XX
Web Servicemember
Last called was XXXX XXXX XXXX at my place of employment. Was a recorded message. I have left messages in the past for something in written but nothing was sent.
04/09/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called after sent written cease of comm
  • AR
  • 72034
Web Servicemember
03/29/2017 No
  • Debt collection
  • Credit card
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • CA
  • 95301
Phone
03/27/2017 No
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • MA
  • 02056
Postal mail
11/18/2016 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • NY
  • 11590
Web
10/24/2016 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CO
  • 80247
Web