| 07/03/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I signed up with this company to assist with consolidating my numerous student loans and to assist with The PSLF program. I feel like I was misled after speaking with both of my loan servicers today. I was told by a representative from APEX, that I would have a smaller monthly payment around {$400.00}, and most of my loan would be forgiven. I paid them {$1200.00} in 6 monthly installments, with the last one paid in XX/XX/2023. I had not heard anything from them since XXXX so I sent an email in XXXX to get an update. I was told that a message was given to the rep that was handling my account. I called back in XXXX and requested more information regarding the status and if I could get a letter regarding how much my payment was going to be. I was told my payments were going to be around $ XXXX at this time. I was told someone would be in touch. I did get a request for paystubs so I did send them and received an email they were received.
I got another email from one of my student loan servers that an income driven application was received, but no income was received so it was denied. I also found out from the department of education that my loans were already supposed to be consolidated so they could be submitted for the income driven application.
I have been warned I may have been a victim of a scam that was going on last fall with the PSLF applications. The only resolve that I would like is to have this company to stop all actions on my account and refund my money. I will communicate with the department of education and the loan servicer moving forward about this account.
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| 09/14/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was contacted via email by Apex Doc Processing LLC to tell me that my student loans would be forgiven by the XXXX XXXX program for student loan forgiveness on XX/XX/22. They already had all my student loan information, ss number, how much I owe and swindled me into signing up for the program. I thought it was a legit program because they had all the correct and personal information. They set it up for six different scheduled payments of {$140.00} beginning on XXXX XXXX and the final payment on XXXX XXXX. I did not make all payments, I paid a total of {$360.00}. When you couldnt make a payment they would text you to call them and reschedule your payment, I did that I think three times because I couldnt afford it. They always accommodated my request. Im usually smart about fraud and this type of situation but I was notified that Apex was one of the entities being sued by you guys. Please get these guys and it would be wonderful if I could recoup some of not all of my money as I have student loans to pay along with life in general Attached are my banking records showing proof of my payments and other documents that involve Apex Processing Doc LLC
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| 03/31/2022 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Older American, Servicemember |
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I sent in a loan forgiveness application to through site, studentaid.gov. Was contacted by a company I thought was with department of education because they had all of my information : social security number, address, date of birth etc. They informed me that I met all the qualifications and could receive and loan forgiveness. I got a notication from my bank that showed the first installment of {$200.00} was being taken from my account for the {$1200.00} fee. I noticed then that the money was not going to department of education but to Apex XXXX XXXX. I called Apex back and told them I wanted to cancel because they never disclosed they were not with the department of education. The gentleman I spoke with, XXXX XXXX, stated he was a former employee of the department of education and that he knows how the system works. In formed me that if my application had not been approved by the end of XXXX I would receive a complete refund. XX/XX/XXXX, they again deducted money from my account. When I attempted to contact, all I got was a answering machine. I put in a dispute with my bank, XXXX XXXX XXXX. The company has not responded back.
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| 12/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I was scammed by a company by the name of 'Apex Processing Center '. They had called me towards the end of the day to immediately call them back while I was on my way home from a very long day work. They were very convincing since they already had most of my information, including my SSN, which I had never given.They had me agree to sign a XXXX XXXX XXXX XXXX ' to pay back my student loans, which would have lowered mine from {$27000.00} to {$13000.00}. They also claimed to have found 8 separate loans and merged them into one new loan from the XXXX XXXX XXXX. I would pay this back over the course of 240 months, being charged {$160.00} for the first XXXX months, then {$53.00} for the remainder after that, and would be charged on the XXXX of every month. They also said I would have to recertify every year. They had also charged my bank account an additional {$500.00} through a different entity that I had never agreed to.I had also gotten an email from XXXX to my work email address, which I had never given them. They had also changed the password for my XXXX account. Please help!!
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| 08/18/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I contacted your company in regards to the Apex Processing center. This company was suppose to assist me with consolidation and managing student loan payments. I submitted a claim with your company the beginning of XX/XX/2023. I did immediately receive a response from an Apex representative. He told me all these things they have done with my account. I have contacted both of my lenders and my loans were never consolidated back in XXXX of last year as they claimed. I believe I was frauded. The representative that called me after I filed this complaint was to personally, his words, call me back in 2 weeks and that call never came. My contact info has not changed. This company took money from me and did not do what they said they were going to. I want them to not have anymore access to my student loan accounts and to refund the money they received from me for services they did not, and I totally have proof, they did not provide.
XXXX XXXX
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| 12/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Phone |
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