Ameritech Financial CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
07/02/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	KY 41015	Web
I received 2 letters in the mail in XX/XX/XXXX addressed to me saying ATTENTION STUDENT LOAN PAYMENT DEDUCTION AND FORGIVENESS saying I needed to contact them and that program would save me thousands on my student loans These letters were from student loan department therefore I was thinking it was from my student loans ... anyway I called the number and they explained their company was AMERITECH FINANCIAL. I was on the phone with them for about 2 hours and the girl XXXX explained to me that this program would help me save on my monthly student loans and pay them off faster. She told me that they consolidate everything so its one loan. I asked if I would still be using fedloan and paying my monthly student loan bills and she told me yes and that everything is funneled through them. She told me what I was paying them will be towards/ paying my student loans monthly and that was not the case at all. I dont know if this girl was new and didnt know what she was doing or if she was purpsey giving me inaccurate info. She read her scripts but I asked many questions and was confused.. I asked her several times about the monthly payment and if this was paying for my student loans and she told me it was.. she took all of my personal info. ( Because she told me she working with fedloan.gov and was changing my student loan payment AMOUNT to help me in the long run and pay them off faster than what I was currently paying.. she explained this program was to help me pay my loans off. She didnt say I was paying for doc prep services or other services She told me my new student loan monthly bill would show up as RAMPT on my bank statements for my new student loan payment program I paid Ameritech {$170.00} every month fromXX/XX/XXXX until XX/XX/XXXX XXXX which is a total of XXXX One day I was speaking with my fed loan about something and they mentioned that my student loans were not being paid since XXXX and were on Forebarence I was shocked and confused explaining to them that Ameritech told me that the {$170.00} every month was going towards my monthly student bill/ payment and the fedloan lady explained that is not true.. I called Ameritech and canceled everything with them and changed my password and account info with my fed loan counselor.. so Ameritech could not be in any contact with my accounts etc. I was furious and asked for a refund and the man jsut tried to get to me stay with with their company and wasnt doing anything about any sort of refund, he explained that they help manage my student loans etc and I told him that I was told false and different info from XXXX when I initially signed up with them.. Present day : I received a letter in the mail from federal trade commission informing me of the notice of lawsuit from Ameritech and told me to file a complaint and provide all this info and to try to get refund through Ameritech.. I have been on hold for about an hour and spoke briefly with XXXX a supervisor at Ameritech trying to get a refund and he was saying they are very busy today with everyone calling in with reviewing the letters.. He said it is showing up that I paid them {$680.00} total when I paid {$170.00} for 5 months which is XXXX anyway he said he would refund me only {$190.00} ... I explained to him several times that the lady XXXX told me I was paying for my monthly student loan bill and he explained I was paying for document prep services and financial edu benefits and a monthly program fee I explained to him I was not told that info /what I was paying for every month and that I never even got any services from them. He said he will have a call audit done and get back with me this Friday. I have never needed nor want any help/ services from them.. I was told diffent information. I was told and thought I was just paying more on my student loan monthly bill not services to help me I would like my full refund back. Please let me know about the next steps with this process thank you very much!
12/05/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 91350	Web
In XX/XX/XXXX I contacted Ameritech Financial. My conversation with XXXX XXXX, Ameritech representative, led me to signing an agreement with Ameritech Financial to what I thought was Ameritech taking over my parent plus loan from XXXX. I was told that I was being signed up for a loan forgiveness program ; and if I made my payments on time and renewed my loan agreement every year, my loan would be forgiven at 25 years. XXXX said my payments would be approximately $ XXXX/month. I was hesitant and asked XXXX if it would be possible if both my daughters father and I could each make an additional $ XXXX/month payment in addition the initial {$99.00} ( paying approximately $ XXXX/month ) to pay off the loan quicker. His response was that we didnt need to do this because the loan will be forgiven. After signing the agreement, my loan payments to XXXX stopped, which I thought was accurate at the time being that Ameritech Financial was taking over the loan. I received notification from XXXX that there was nothing due on my account, so I assumed everything was moving forward. Then I received an email from XXXX at the beginning of XX/XX/XXXX showing my loan balance at {$100000.00}. I panicked and was confused. I immediately called Ameritech and spoke to XXXX XXXX. I asked her why I was getting this email. She explained that the loan was being serviced by Ameritech but the loan will continue to be held by XXXX. I said, so interest will still accrue on my loan during the 25 years Im making payments to Ameritech for which I could be responsible for at the end of the 25-year term if my loan is not forgiven? She said, yes, but assured me that the Department of Education would forgive the loan and for me not to worry. On XX/XX/XXXX, I received an email from XXXX stating my payment was due. I was confused. That same day I received a call from Ameritech saying I was approved for the loan forgiveness program. I asked why then did I receive the notice from XXXX. The rep said thats my payment. I said, wait, then what am I paying to Ameritech? She said thats just the service fee. I said, that is not what I was told by XXXX and explained what I was told. She said she would have to investigate the situation. They came back to me saying that they reviewed my conversation with XXXX and admitted that I was misled and that they want to make this right. ( I recorded this call. ) This is when I found out about the Federal Trade Commission lawsuit. I received a letter from the FTC stating I should ask for a refund from Ameritech Financial. I contacted Ameritech and was informed that they are not giving any refunds while they are going through the court proceedings. After a lengthy call with XXXX to see what interest accrued during the time my payments stopped until the time I was approved into the loan forgiveness program, I was informed that the interest accrued totaled {$1700.00} ( XX/XX/XXXX, to XX/XX/XXXX ). On top of that there was also an interest charge of {$3200.00} on XX/XX/XXXX, for non-re-certification of my loan application, which I was unaware of ( Ameritech was supposed to take care of the re-certification and did not ). Therefore, this amount was added to my loan. I paid fees to Ameritech totaling {$1800.00}. Adding this amounts above, this brings my total loss to {$6800.00}.
10/26/2018	No	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	MI XXXXX	Web
I signed on with Ameritech Financial in XX/XX/XXXX with understanding that they were taking over my student loans through XXXX, into the Graduated Student Loan Forgiveness Program, which would allow me a 1-year period of no payments. After that they would follow up with me to discuss a reasonable income-based monthly payment installment plan. Around XX/XX/XXXX, a company called XXXX - XXXX XXXX XXXX - contacted me about a supposed past-due medical collections, in which I arranged with them monthly repayments of {$88.00}. This collection billing continued until XX/XX/XXXX, when I received the courtesy letter from FTC concerning the Ameritech Financial lawsuit over the bogus Student Load Forgiveness scam. I signed on with Ameritech Financial in XX/XX/XXXX with understanding that they were overtaking my student loans through XXXX, into the Graduated Student Loan Forgiveness Program, which would allow me a 1-year period of no payments. After that Ameritech Financial would purportedly follow up with me to discuss a reasonable income-based monthly repayment installment plan. Around XX/XX/XXXX, a company called XXXX - XXXX XXXX XXXX - contacted me about a supposed past-due medical collections, in which I arranged with them monthly payment installments of {$88.00}, without suspicion. This medical-collection continued until I received the courtesy letter issued from FTC, in XX/XX/XXXX, concerning the Ameritech Financial lawsuit over the bogus Student Load Forgiveness scam. The letter stated that Ameritech Financial had been mishandling funds and misrepresenting themselves to millions of consumers nationwide as student loan forgiveness repayment program, for billing amounts between {$82.00} and {$90.00} per month, using possibly a 2nd or 3rd party administrator or service. Suddenly the light bulb went off in my head. The supposed medical billing payments I understood I was making to XXXX were actually bogus processing fees AF had been sneakily charging me, and millions of others. Never any mention of any these fees during the initial student loan forgiveness signup, of course. Nor anywhere found in any of the documentation disclosures they sent me. I called XXXX immediately to cancel all future payments, and naturally they swayed any responsibility, insisting the matter was strictly through AF, the party administrator. So I called AF to cancel the continued payments, calling them out on their fee scam. The manager proceeded to " inform '' me that I knew all along they were charging a monthly processing fee, otherwise I wouldn't have qualified to sign up, blah blah blah. I responded that, obviously if I was being charged a monthly fee, I would indeed not have signed up with their bogus program. They were scammers and they knew it, and I was entitled to my money back. Once again, I requested a full refund and the manager then blathered endless excuses and empty reasoning, while blaming and twisting around the FTC announcement. Es set, refusing to comply, in claim that their guaranteed loan forgiveness services were legit, before insisting I tear up my FTC letter. Then proceeded to drill me with nonsensical questions, which I ignored then interrupted that I was taking legal action against them. As of this day, Ameritech Financial owes me a full refund of {$1500.00}.
07/26/2018	No	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	CA 92596	Web	Servicemember
I had previously filed a complaint ( # XXXX ) and it is now closed, but I feel was closed incorrectly and under false pretenses. I was contacted by Ameritech financial over 2 years ago about having them help me to consolidate my federal student loans and submit the paperwork for loan forgiveness. Since XX/XX/XXXX, I have been making monthly payments to them every single month with the expectation and impression that they would be forwarding the payment to my actual loan service. I received a document from the USA Federal Trade Commission stating that the payments I've been making are not being and have not been submitted to my student loan service, and that I should contact them to cancel as well as request a refund. I attempted to contact them via customer service phone number and after 3 minutes of being on hold- a busy signal comes on and the call hangs up. I attempted this 5 times. I then called the FTC phone number and per the recording was prompted to contact the XXXX to file a claim since I was not able to reach Ameritech directly. After I filed this claim, the company called me. The man I spoke with tried to tell me that Ameritech was counter-suing the goverment and XXXX has a lawsuit also. At the end of the day, I don't care about the lawsuits. What I care about it that, for the last 2+ years, I have been under the impression that I have been paying on my student loans, but I actually have not been. I was told by the Ameritech representative that i would have only had to pay {$850.00} for them to complete my paperwork from day 1 until the loan forgiveness were to take place. Why was this not told to me from the beginning? If i had been told that from day 1 then that is what i would have done INSTEAD of paying the other {$2600.00} that I ended up paying. If Ameritech is going to continue to process my paper work, which is what they have stated in the closed complaint ... that service only cost {$850.00}, which I have paid 4 times over. I want my remaining {$2600.00} back. I was NEVER told about the " membership '' that they allege that they offer. The whole thing seems like a scam and even more of a scam now that they try to push blame back onto all of the other companies who are also having lawsuits. I have made the following payments : XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$99.00} XX/XX/XXXX {$99.00} XX/XX/XXXX {$99.00} XX/XX/XXXX {$99.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} Those payments total {$3400.00}. The services that I have been receiving only cost {$850.00}, and according to the man i spoke to from Ameritech, that i will continue to recieve. Therefore, I want my {$2600.00} back since I was NEVER told that it was for anything other than going towards my student loans.
06/17/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TN XXXXX	Web
While attending XXXX XXXX University, I applied for student loans to help pay tuition while working toward receiving an XXXX XXXX XXXX in XXXX XXXX. On XX/XX/XXXX, I received documents/Agreement from American Financial Benefits Center ( ''AFBC '' ) stating that they were a student loan assistance program offered by the U.S. Department of Education to help provide assistance in helping me ( XXXX XXXX ) to gather relevant application documentation and assist by preparing those documents for review and submission. Within the agreement compact I was instructed to pro '' vide a copy of a voided check, along with the attached ACH Authorization Forms, signed by the account holder who is remitting the program payment. '' At the time of inquiry my estimated summary of current Federal Multi Student Loans Balance was XXXX., with a current loan payment of $ XXXX monthly, with an estimated new loan payment of {$45.00} thru ''AFBC ''. The Enrollment in AFBC XXXXS Financial Education Platinum Member Benefits Program Enrollment & American Benefits Center Financial Success Kit Charge was {$1200.00}. No further actions/processes would take place on my behalf until the {$1200.00} was processed and accounted for. Set up charges and drafts were carried out in this manner..XX/XX/XXXXXX/XX/XXXXXX/XX/XXXX/XX/XX/XXXX.Setup Charge- {$95.00}, Draft # XXXX {$300.00}, Draft # XXXX {$300.00}, Draft # XXXX {$300.00}, Draft # XXXX {$300.00}. After the initial {$1200.00} were paid, monthly Document Preparation and Service Program Enrollment Electronic Funds Transfer Authorization payment installment were set up, which consist of the following ... .Draft # 1- {$100.00} on XX/XX/XXXX, Draft # 2- {$100.00} on XX/XX/XXXX, Draft # 3- {$100.00} on XX/XX/XXXX, Draft # 4- {$100.00} on XXXX, Draft # 5- {$100.00} on XX/XX/XXXX, Draft # 6- {$100.00} on XX/XX/XXXX, After payment XX/XX/XXXX, the monthly payments were dropped down to XXXX, which was the monthly payment that I was paying until I received notice from a friend ( who had enrolled during the time I had ), that AFBC was closed down and being taken to court for " Meanwhile, the FTC concluded its investigation and filed an enforcement complaint against appellants in the same district court. The FTCs complaint alleged that appellants violated the FTC Act and related rules by operating a student debt relief scam that tricked consumers out of millions of dollars '. Case : XXXX, XX/XX/XXXX, ID : XXXX, DktEntry : 24, Page 11 of 59. To my surprise, I noticed that the last payment was withdrawn out of my account XXXX, pending no notice and no reply from AFBC went trying to contact them concerning the matter. It Is at this time, I am requesting full payment back on all fees paid ( enrollment, documentation processing, and monthly payments since XXXX, See breakdown.. Enrollment- {$1200.00} Document Preparation-6 payments @ {$100.00} ( total- {$600.00} ) XXXX $ XXXXx10months= {$490.00} XXXX $ XXXXx12months= {$590.00} XXXX $ XXXXx12months= {$590.00} XXXX XXXX XXXXx11months= {$540.00} GRAND TOTAL REQUESTING- {$4100.00}
06/18/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TN XXXXX	Web
While attending XXXX XXXX XXXX, I applied for student loans to help pay tuition while working toward receiving a XXXX XXXX in XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I received documents/Agreement from American Financial Benefits Center ( ''AFBC '' ) stating that they were a student loan assistance program offered by the U.S. Department of Education to help provide assistance in helping me ( XXXX XXXX ) to gather relevant application documentation and assist by preparing those documents for review and submission. Within the agreement compact I was instructed to pro '' vide a copy of a voided check, along with the attached ACH Authorization Forms, signed by the account holder who is remitting the program payment. '' At the time of inquiry my estimated summary of current Federal Multi Student Loans Balance was XXXX., with a current loan payment of $ XXXX monthly, with an estimated new loan payment of {$45.00} thru ''AFBC ''. The Enrollment in AFBC 'S Financial Education Platinum Member Benefits Program Enrollment & American Benefits Center Financial Success Kit Charge was {$1200.00}. No further actions/processes would take place on my behalf until the {$1200.00} was processed and accounted for. Set up charges and drafts were carried out in this manner..XXXXSetup Charge- {$95.00}, Draft # XXXX {$300.00}, Draft # XXXX {$300.00}, Draft # XXXX {$300.00}, Draft # 4-XXXX {$300.00}. After the initial {$1200.00} were paid, monthly Document Preparation and Service Program Enrollment Electronic Funds Transfer Authorization payment installment were set up, which consist of the following ... .Draft # 1- {$100.00} on XX/XX/XXXX, Draft # 2- {$100.00} on XX/XX/XXXX, Draft # 3- {$100.00} on XX/XX/XXXX, Draft # 4- {$100.00} on XXXX, Draft # 5- {$100.00} on XX/XX/XXXX, Draft # 6- {$100.00} on XX/XX/XXXX, After payment XX/XX/XXXX, the monthly payments were dropped down to XXXX, which was the monthly payment that I was paying until I received notice from a friend ( who had enrolled during the time I had ), that AFBC was closed down and being taken to court for " Meanwhile, the FTC concluded its investigation and filed an enforcement complaint against appellants in the same district court. The FTCs complaint alleged that appellants violated the FTC Act and related rules by operating a student debt relief scam that tricked consumers out of millions of dollars '. Case : XXXX, XX/XX/XXXX, ID : XXXX, DktEntry : 24, Page 11 of 59. To my surprise, I noticed that the last payment was withdrawn out of my account XXXX, pending no notice and no reply from AFBC went trying to contact them concerning the matter. It Is at this time, I am requesting full payment back on all fees paid ( enrollment, documentation processing, and monthly payments since XXXX, See breakdown.. Enrollment- {$1200.00} Document Preparation-6 payments @ {$100.00} ( total- {$600.00} ) XXXX $ XXXXx10months= {$490.00} XXXX $ XXXXx12months= {$590.00} XXXX $ XXXXx12months= {$590.00} XXXX $ XXXXx11months= {$540.00} GRAND TOTAL REQUESTING- {$4100.00}
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NY 10453	Web
Ameritech Financial has not been paying any of my students loans although they have been extracting a monthly payment amount from my checking out. Ameritech Financial is a servicer in which they claim to consolidate your students loan for a cheaper monthly amount. However, i had to pay a percentage to Ameritech along with my payment plan in which Ameritech gains access to my educational loans and pays my loans. So they have claimed. For the past several months i was away XXXX and received calls of Ameritech wanted more documents for my file. At the time i understood although i was suspicious in why they wanted more documents and pay stubs. I could barely talk and notified the person over the phone that i was not home and it would be a while before i was able to get any documents. I also knew once i arrived home, i will be able to sit down and better understand what exactly was wanted. Upon my return home in XX/XX/XXXX, i began looking into my credit report and it stated i was behind one my students loans. I discovered my debt had only increased. Furthermore, i was receiving and still am receiving emails from XXXX stating i have been missing my monthly payments. This discovery became more so clear when on XX/XX/XXXX i received a letter from the Federal Trade Commission ( FTC ) stating that Ameritech has been sued for deceptive practices. I realize the money i have been paying since XX/XX/XXXX, has been going directly to Ameritech and not my loan debt. On XX/XX/XXXX upon receiving the letter from FTC, i called Ameritech regarding this whole issue. I was only greeted by a costumer messenger who would only take my contact info for a call back within 24hrs from a actual case manager or agent. At roughly XXXX hrs EST time on XX/XX/XXXX, i received a call from a XXXX from Ameritech telephone number XXXX. I discussed the issue in play. I requested to have my money back. XXXX put me on hold on more than one occasion stating he will run it with the billing department. He then said it was denied. XXXX was not understanding about the situation. He said he might only be able to give me the money for the services Ameritech was not able to complete. I told him no service was done since my monthly payments were not going towards my loans. I am now behind in more debt because of this deceptive practice to lure people in. I kept attempting to get my money back. It was also mentioned on the steps i should take according to the FTC letter. I had my membership/plan canceled. XXXX said should have a conformation letter emailed within 24hrs. Ameritech Financial # XXXX, XXXX XXXX XXXXXXXX XXXX , XXXX XXXX, CA XXXX Tel- ( XXXX ) XXXX When i initially enrolled the person who guided me is XXXX XXXX . Email- XXXX XXXX
07/10/2018	No	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	IA 505XX	Web
I have student loans for which I will qualify for the Public Service Loan Forgiveness program when meeting the terms of 120 on time payments to consolidated XXXX XXXX and working for a XXXX company during the time of those 120 payments ( 10 years ). I thought I had met the terms as of XX/XX/XXXX but found out my loans were not consolidated. At that time ( XX/XX/XXXX ), I was contacted by Ameritech Financial. I was led to believe I needed them to get my loans transferred to XXXX XXXX and consolidated. They also convinced me that in order to quality for the PSLF program, I needed them to keep documentation of my payments and paperwork needed, they told me this was one reason why I was turned down when applying for the PSLF because I did not have the 10 years of documentation.I believed they were a part of XXXX XXXX. They sent me forms from XXXX XXXX to get filled out ( Income Based Federal Form, General Forbearance Request Form ). I also had to send them Pay stubs, XXXX Tax return, bank routing information and signed releases to get my loans consolidated with XXXX XXXX.I was told everything was ready and beginning XX/XX/XXXX, I would be paying {$74.00} that goes to XXXX XXXX XXXX and {$99.00} that goes to my loan, then after 13 months the {$74.00} would no longer be needed to process all this and {$99.00} would be my loan payment.They also created my account in XXXX. I recently received a letter from the FTC dated XX/XX/XXXX stating Ameritech is being sued or deceptive practices and outlined what I needed to know and steps I can take about it. I was devastated to say the least, I was mislead in a huge way and gave personal information to a company I thought was working on behalf of XXXX XXXX who has done nothing but steal my identity and my money for now 17 months.! I tried logging in to XXXX to find out the security questions were changed and so I could not access my account. I called XXXX XXXX and spoke to them and found out the {$99.00} that Ameritech set up as an auto withdrawal out of my bank account for 16 months was not going to my loan at all. I contacted my bank to stop the XX/XX/XXXX payment but they will charge me {$22.00} to do that and said if Ameritech ( XXXX XXXX XXXX ) changes a letter in the name ( XXXX ) the money goes to or even the amount by a dollar, the stop payment will not catch that so the only way is to call them to stop the payments. I did call Ameritech but got an answering service to only be able to give a message and was told I would be called back in one or two days. The message I left was : to cancel my account, request a full refund and stop the XX/XX/XXXX and further payments to them. I made that call on XX/XX/XXXX - have not heard back yet.
07/23/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	IN 477XX	Web
Ameritech Financial, and or XXXX XXXX XXXX XXXX ( XXXX ), lead me to believe they were a loan servicer for the Department of Education. I had no idea they were not a legitimate servicer until I received a noticed from the Federal Trade Commission in XX/XX/XXXX, stating Ameritech Financial/XXXX is being sued by the FTC for deceptive practices. I immediately tried to login into my FAFSA account, as noticed stated to do, only to find the password I last known it to be, had been changed and non of my verified information was up to date. Upon much needed research, I called Student Loan Support Center on XX/XX/XXXX, when a gentleman named XXXX helped me to gain access and control of my FAFSA account. He also confirmed the lawsuit was legitimate and the following fraudulent activity. I had no idea that on XX/XX/XXXX, Ameritech Financial/XXXX filed an IDR on behalf stating I have XXXX children, XXXX other dependents, and an annual income of {$43000.00}. Which is a complete lie. I have never wanted children nor do not have any children, I was single and living alone, and earning {$45000.00} at the time. Then, on XX/XX/XXXX, they re-certified the XX/XX/XXXX IDR stating I had XXXX children and XXXX other dependents with an annual income of {$49000.00}, and that I worked for a public service company. Again, do not have children, nor dependents, I have never worked for a public service company since I have been out of college, and I do not believe they filed the correct annual income. From XX/XX/XXXX to XX/XX/XXXX, Ameritech Financial/XXXX charged me fees totaling {$3800.00} ( attached ) for services the government apparently offers for free. While Ameritech Financial/XXXX acted as a sponsor, they used the following service agents to process fees : Global Client Solutions and Account Management Plus, in connection with Reliant Account Management. Ameritech Financial/XXXX enrolled me in federal programs that I did not qualify for leaving me no capability of actually paying down my loans, and or the accumulating interest causing me {$3400.00} in capitalized interest ( attached ). These unlawful and defrauding acts of defamation, along with consumer and systematic abuses, has caused me immense pain and suffering, emotional distress damage, and mental anguish. I feel extremely violated, embarrassed, grief, XXXX, and XXXX. Not to mention the hours of research and time this whole process has taken away from my means of making a living. I am an accountant, this is quarter end, and making time to address this unfortunate situation has been an impediment on my career.
09/12/2018	No	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or misleading advertising or marketing	FL 337XX	Web
In XX/XX/2016, The company XXXX XXXX XXXX called me representing themselves a XXXXXXXX XXXX XXXX XXXX. They advised me the would could reduce the amount of the loan through a new program offered by student loan service. During the phone conversation on XX/XX/2016, I was unsure of the legitimacy of the company, as I was online at student loans website and saw no reference to the company. I STOPPED the application process. I advised them on the recorded conversation that I wanted nothing to do with company, and that I had not completely fill out their contracts. I contact XXXX XXXX and verified what happened during the Ameritech conversation. Student loans advised they nothing to do with the company and received several complaints to that fact. I advised I stop the application process, and my account should be affected. On XX/XX/2016, I Voided the contract. XX/XX/2016, I started receiving emails requesting the documentation be completed. I contacted Ameritech Financial and advised there was no contract with and I wished not to participate as stated in XX/XX/2016. A few month goes by, and I was still receiving requests from Ameritech Financial to finish the application process. I decided to check my credit report as I was looking for employment and wondering why I was being denied interviews after a background check process. I found that my XXXX XXXX had been refinanced from several loan amounts, to one huge loan amount of {$56000.00}. I contacted student loan services who advised to call Ameritech, as XXXX XXXX could no longer assist. I called Ameritech several times to be advised there is nothing Ameritech could assist with. I called back requested a manager and told them the manager there is no contract and I request to stop the application process during the offer to me, be brushed off. I have an insurance license, I was unable to procure employment based on my credit report being XXXX. I refused to pay the company as they consolidated my loans with out my full expressed consent. I have attached screen shots to show my loans which were individualized, shows refinanced and switched for a period of 5 to 6 months, and requesting payment. I also included the contract, some emails showing I requested to cancel all documents and proceeding, and the report showing the damage to my personal character. The adjustment made to my student loans are egregious. I received a class action law sue noticed and truly believe the advertising and presentation of the company were misleading and of unfair practices.
02/25/2020	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PA 169XX	Web	Servicemember
XX/XX/XXXX To Whom it May Concern, In the fall of XX/XX/XXXX I was contacted by Ameritech Financial with the promise of a program to help me pay back my student loans. The promise was I would pay a reduced amount for 10 years, then the remaining balance would be wiped away. I researched the company, talked to representatives from the company, and checked with the XXXX XXXX XXXX ( which gave Ameritech a good review ). This deal was similar to something other companies were also offering. I started paying the {$100.00} per month in XX/XX/XXXX. I continued to pay it all throughout XX/XX/XXXX ( 12 months ), and noticed that in XX/XX/XXXX, the payment did not automatically come out of my checking account, as the previous payments had. When I checked with XXXX XXXX ( the Department of Education organization that my loans were originally with ), they informed me that I hadnt made a payment in over a year, and that I was on a zero payment repayment plan. I had not made those arrangement with XXXX XXXX, and my username and password no longer worked. My guess, with the help of the agent from XXXX XXXX, was that I had been duped, and Ameritech had something to do with my login information changing and my zero repayment being set up with XXXX. The agent from XXXX XXXX recommended that a file a complaint through the Federal Trade Commission. I did that, with no result, just a sorry, but decided to call them anyway. They recommended I file a complaint at consumerfinance.gov., hence this complaint. In the meantime, I did a little more research on Ameritech Financial, and saw many stories in the news how Ameritech took money from many people hoping to help pay off their student loans. I will be attaching an email I received from the Federal Trade Commission in regards to legal action against Ameritech and what I can do. I am hoping that this letter is the first step in recovering the money that I thought was going towards my student loan, but was in fact lining the pocket of some crook. Thanks in advance, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX
08/07/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MI 49508	Web
I signed up with service with Ameritech services in XXXX, 2017 so they could look into consolidating my loans under the Public Loan Service forgiveness program. I provided tax information, check stubs, income based repayment plan, public loan service documentation and other pertinent paperwork they said they needed to get me a fixed rate for my student loans. Ameritech said they would get all the information set up I would have to pay a fee to start the process and then additional money each month. I paid over {$600.00} for there services and they never processed the paperwork to XXXX XXXX XXXX. They processed it to another company that indicated they do not handle Public Loan forgiveness and that I would have to get it set up through XXXX XXXX XXXX on my own. I finally cancelled their service in XXXX, or XXXX 2017 after not receiving any information from loan providers that they received any documents by XXXX XXXX XXXX. When I spoke with the person with Ameritech at that time they indicated they were not going refund me for there services as they felt they did there job. I spent months and months trying to get things set up racking up interest fees. Ameritech told me that they were going provide this paperwork to that provider and get me a set fee on my loans which was not true. That information was a lie and they scammed me. I eventually had to call XXXX XXXX XXXX and they indicated to me that I could have contacted them on my own and that many of these places like Ameritech scam people into paying money for services when it is something I could set up for myself. Ameritech never provided the services they committed to and at the end I am paying more monthly out of my pocket. I am upset with myself for trusting in this service providing personal information to them and never receiving any recourse or action for what they said they were going to do. I am asking to be reimbursed for all the fees I had to pay as well as the interest rates that were included for all the time I wasted when I could have set this service up on my own.
02/22/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PA 169XX	Web	Servicemember
XX/XX/XXXX To Whom it May Concern, In the fall of XXXX I was contacted by Ameritech Financial with the promise of a program to help me pay back my student loans. The promise was I would pay a reduced amount for 10 years, then the remaining balance would be wiped away. I researched the company, talked to representatives from the company, and checked with the XXXX XXXX XXXX ( which gave Ameritech a good review ). This deal was similar to something other companies were also offering. I started paying the {$100.00} per month in XXXX of XXXX. I continued to pay it all throughout XXXX ( 12 months ), and noticed that in XXXX of XXXX, the payment did not automatically come out of my checking account, as the previous payments had. When I checked with XXXX XXXX ( the Department of Education organization that my loans were originally with ), they informed me that I hadnt made a payment in over a year, and that I was on a XXXX payment repayment plan. I had not made those arrangement with XXXX XXXX, and my username and password no longer worked. My guess, with the help of the agent from XXXX XXXX, was that I had been duped, and Ameritech had something to do with my login information changing and my XXXX repayment being set up with XXXX. The agent from XXXX XXXX recommended that a file a complaint through the Federal Trade Commission. I did that, with no result, just a sorry, but decided to call them anyway. They recommended I file a complaint at consumerfinance.gov., hence this complaint. In the meantime, I did a little more research on Ameritech Financial, and saw many stories in the news how Ameritech took money from many people hoping to help pay off their student loans. I will be attaching an email I received from the Federal Trade Commission in regards to legal action against Ameritech and what I can do. I am hoping that this letter is the first step in recovering the money that I thought was going towards my student loan, but was in fact lining the pocket of some crook. Thanks in advance, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX
06/14/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or missing disclosures	FL 32707	Web
I received a phone call from a telemarketer stating that they were able to help me with my student loans. Because I have been trying to get rid of them I willingly listened and was then transferred over to AmeriTech Financial. The associate, XXXX XXXX came on the line and explained that they helped with reduction and with loan forgiveness of student loans. I know about the forgiveness of loans program and have been trying to get involved with it for quite a while now. He had me on the phone for over an hour and all the information that he gave me was improper, though he continued to state that he was on the federal government site and this is what they had for me. He sent me a disclosure form to sign so that he could look at my information on the Government Database and asked me to read off the 6 digit number that he sent to me so he could look at my info on the federal government site. No where in his disclosure does he state that he is accessing my personal account with Navient and changing my information on that account. After I was off the phone with him, I received an email from XXXX that my username and password was changed. I never gave AmeriTech Financial permission to pull up my XXXX account or change my username or password. I never gave AmeriTech Financial my user name for my XXXX Account and only read them off a 6 digit number that they advised over the phone would give them access to look at my info online and that was me giving them permission to look at the national database. I did call the company back as I was upset that I spent all the time I spent on the phone with them for him to want to increase my loan by an additional 10 years so that I can receive a reduced payment of {$70.00} and have $ XXXX off the total of the loan. I complained to a manager who had a solution of putting me on the DO NOT CALL list and that what they do is perfectly fine and many people have many positive solutions, I just didnt have one with them because of my situation.
07/16/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TX 76132	Web
I received a letter from the federal trade commission saying that Ameritech Financial is being sued for deceptive practices. According to the information on my loan account my loans were consolidated on XX/XX/XXXX. This is when I joined Ameritech financial. My first year and half was {$250.00} a month, then it was lowered to {$99.00} a month. I had several calls from other companies asking me to move over to their company, I am a consistent individual so when I am with a company I stay with the company. Ameritech contacts me via email when I make a payment, before a payment is due and what it will read on my bank statement. I never thought they would be sued. Here is where they started to " rub me the wrong way ''. I had to change bank accounts and in that process I contacted XXXX XXXX with Ameritech asking her to give me the address so I could sent them a money order. I did not hear from her so I sent it to the wrong company ( XXXX XXXX ). She contacted me later saying I was behind on my payments and they never received the money. I let her know that I sent it to XXXX XXXX and she said none of my payments are going toward the balance of the loan ... Confused I said, how do I get the money back? She said I needed to call XXXX XXXX directly ... That was XX/XX/XXXX ... I still have not gotten the money back for that transaction. XXXX contacts anytime they do not receive a payment or my payment is late because of automatic drafts, however contacting them is a long phone call, and days of waiting. I did take the time to change my password and information for XXXX XXXX and XXXX as advised in the letter. Through these websites I have seen that my overall balanced has increased significantly, as if payments have no been made since XXXX. I am angry, confused, and disheartened, because I have given a portion of my earned income each month hoping that my, now consolidated loans, would be lowered. As a consumer what can you do for me?
10/16/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	TX 75034	Web	Servicemember
I've been trying for years to get my student loan payments on the income verification plan. I have been unsuccessful even though I have a low income they keep telling me they can't find my stuff I keep telling me that I'll get my records to keep telling me that I'll get my faxes to keep telling me that I have to reapply. Ameri-tech came along and said pay us this fee we handle everything. So I made a deal with Ameritech for {$150.00} a month and I was paying them for 3 years. I stopped paying them about 9 months ago when I got a phone call from XXXX XXXX stating that they had not received a payment for me in over 3 years and that I had exceeded the number of forbearances that I could have in a year. XXXX XXXX then proceeded to tell me that Ameritech was waiting till the 90th day to call in on my behalf and claim a forbearance and then get another 6 months forbearance and wait till 90 days and then call in. Send XXXX XXXX reports on a 90-day cycle to the credit bureaus. I called Ameritech to see if this was true they told me yes that's why I'm paying them {$150.00} a month to do this. I told them know they were supposed to be paying a little on my XXXX XXXX and I'm supposed to be paying them for maintaining it so that after a certain amount of time we could show that I was willing to pay just unable to do the full amount and that I could get loan forgiveness. they told me that's not how it works and I told them to stop payments I would handle it from then. When I went to cancel with them I had to go all the way up to the super I went from the person I spoke to to the supervisor to the floor manager to that floor managers supervisor before I could finally get clearance to cancel. They were nasty about it they didn't want me to go they tried to reduce my payments down to {$25.00} a month just so I would stay but they're not doing anything for me and I won't ever get loan forgiveness this way.
01/22/2020	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 94585	Web
In XX/XX/XXXX I applied for a service with American Financial Benefits Center ( AFBC ). They stated that would help assist with a setting up my loans to become applicable with a student loan forgiveness program. I currently have 2 outstanding loans with XXXX and XXXX that total more that $ XXXX. The stipulation was that if I remained a client with there company for 20 years, my loan would eventually default and my loan would be applicable under " student loan forgiveness. '' The application process involved an agent obtaining my financial information, tax returns, and family size. In addition there was set up fee of {$490.00} then a monthly charge of {$99.00} a month. Every year, I would be contacted by an AFBC agent to update my yearly income or any other changes to the household size. By the end of XX/XX/XXXX, I was contacted by a customer service representative regarding the routine of updating financial information. The rep also mentioned that any information that I've read or heard regarding there group was false. At the time I didn't think much of it. They had been assisting me with this for almost 2 years, the customer service reps appeared professional and legit and have always responded to my emails promptly. Weeks after that conversation, I tried following up and no avail. My emails were getting bounced back and no one was answering there contact number. I did some research online and found out that there was a lawsuit from the FTC towards AFBC. The company has gone entirely dark and no contact information can be found anywhere. I've come to the deep realization that I have been scammed. Here is a link to a copy of my mailbox which includes all the communication I've had with AFBC. XXXX XXXX XXXX XXXX
07/05/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	FL 33012	Web
I entered a Service Agreement with Ameritech Financial on XX/XX/XXXX under the pretense that I would be enrolled in the Public Service Loan Forgiveness Program and my student loan debt would be forgiven after 120 qualifying payments. They explained to me that {$200.00} would be debited from my bank account on XX/XX/XXXX as well as {$200.00} for the next 9 months to pay for the Program with XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX. After those 9 months, I would be debited {$99.00} for the remainder of the program. I took out a loan under my name and a second one under my father 's name to cover tuition cost at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Upon graduation, I began paying back both mine and my father 's loans so it grew very expensive for me. I received a notice in the mail claiming Ameritech could help reduce my loans, so I called and we are now here. I regularly check my account and my father 's account on XXXX website and the principal amounts have never been reduced after starting our plan with Ameritech. I even began paying interest on my father 's loan in XXXX as we are enrolled in the income-based/contigent repayment plans. I am very concerned about this current lawsuit against Ameritech and it how affects me because I was counting on making those 120 qualifying payments for my student loans to be forgiven. I can't believe I've been paying {$99.00} towards my account and {$99.00} towards my father 's account monthly since XX/XX/XXXX and it has all been for nothing. I am not sure now if I even made any qualifying payments and I can not afford to start this process all over again. I would really appreciate any help or guidance you could provide me. Thank you!
07/03/2018	No	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	CA 92596	Web	Servicemember
I was contacted by Ameritech financial over 2 years ago about having them help me to consolidate my federal student loans and submit the paperwork for loan forgiveness. Since XX/XX/XXXX, I have been making monthly payments to them every single month with the expectation and impression that they would be forwarding the payment to my actual loan service. I received a document from the USA Federal Trade Commission stating that the payments I've been making are not being and have not been submitted to my student loan service, and that I should contact them to cancel as well as request a refund. I attempted to contact them via customer service phone number and after 3 minutes of being on hold- a busy signal comes on and the call hangs up. I attempted this 5 times. I then called the FTC phone number and per the recording was prompted to contact the CFPV to file a claim since I'm not able to contact Ameritech directly. I would like to get my money back so that I am able to make the payment directly to my student loan service, which I thought was being done all along. I have made the following payments : XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$99.00} XX/XX/XXXX {$99.00} XX/XX/XXXX {$99.00} XX/XX/XXXX {$99.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00} XX/XX/XXXX {$50.00}
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PA 191XX	Web
I just recently received a notice from the FTC ( Federal Trade Commission ), dated XX/XX/XXXX, notifying me that AmeriTech Financial, a company that I used with the intention of getting a lower monthly payment on my loan, is being sued by the FTC for deceitful tactics. I am filing a complaint in regards to being a victim to these deceitful tactics that they are being accused of practicing. When AmeriTech Financial first reached out to me, they told me that, with the help of an act created by President Obama, I would be eligible for a $ 20 monthly payment for the life of the loan until it was forgiven, as long as I first made five monthly payments of {$160.00}, starting on XX/XX/XXXX and ending on XX/XX/XXXX. The way they worded it made it seem like these first five payments were going toward my loan and then my lower payments would be kicking in. AmeriTech failed to inform me, and other consumers, that the services they were charging for are things that can be done for free with the help of the Department of Education. What it boils down to is that AmeriTech used shady, deceitful tactics to make it appear that they were helping me, where in turn they were actually taking {$840.00} from me for a service that they knew was offered for free by a government program. After receiving the notice from the FTC, I reached out to AmeriTech on the phone to inquire about a refund, only to be hung up on twice in a row. This is just another example of what kind of company AmeriTech Financial is. I hope people see this and use their due diligence when choosing a company to work with -- I learned my lesson and I hope others learn from my experience.
08/29/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PA 152XX	Web
I was contacted by Ameritech in XX/XX/XXXX. They explained that they were affiliated with the federal government relief program for people who are struggling to repay their student loans. They continued to state that I could pay a lower payment for a specific amount of time and my debt would be relieved by the government. Ameritech sent paperwork giving them permission to communicate with my loan lender XXXX, my income, household size, and the terms of my loan. They clearly stated, that the money would go toward my student loan. Ameritech set up an automatic payment from my bank account on the XXXX of each month for the past 27 months. When I contacted XXXX they discussed with me that they had NOT received any of my monthly payments. The payment of $ XXXX/month that I was led to believe was being received to my loan provider XXXX was not the case. When I contacted Ameritech after receiving a letter from the trade commissioner they revealed that in fact, the money I was paying was for their services and not my student loan. At that point, I contacted and closed my " account '' with Ameritech. I also spoke to XXXX and changed all of my contact information as such to eliminate any more wrong doings with my student loan so Ameritech would no longer be able to access my account. I payed Ameritech for 27 months totaling {$2700.00}. XXXX did not receive any payments toward my student loan from XX/XX/XXXX through XX/XX/XXXX. I feel that I was deceived by Ameritech and I would like restitution for the money I paid them.
08/02/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	PA 17013	Web
I received mailings from Ameritech Financial stating that they could help lower my monthly student loan payments by filing paperwork with my loan servicer for Income Driven Repayment. From what I understood, I would pay an initial fee to Ameritech for them filing the paperwork, and then they would make payments on my behalf directly to my loan servicer. I began with Ameritech on XX/XX/XXXX and they withdrew their first installment of {$250.00} on XX/XX/XXXX. They made 5 more withdrawals of {$250.00} on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX for a total of {$1500.00}. They then withdrew {$99.00} for the next 18 months for a total of {$1700.00} with the last payment being on XX/XX/XXXX. I cancelled payments at this time because I kept getting emails from my loan servicer stating that I had payments due. I was not satisfied with Ameritech " paying '' my servicer because I thought they were making late payments. At the beginning of XX/XX/XXXX I received a letter stating that Ameritech does not make payments on my behalf to my loan servicer. I logged into my loan servicer online and found out that because no payments were being made by Ameritech, {$5200.00} was capitalized to my loan on XX/XX/XXXX. I am filing a complaint because I believe that Ameritech was deceptive in how they advertised their loan repayment services and not only took money for services they were not completing, but caused me to have more than {$5000.00} capitalized to my loans for nonpayment of interest.
07/02/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PA 15213	Web
I contacted Ameritech Financial in XX/XX/2016 per a piece of mail delivered to me stating they could help me repay my loans and ultimately reach loan forgiveness. I spoke with a representative named XXXX XXXX who walked me through a 2-hr phone conversation in which he assuaged my loan anxieties, stating the company would have me pay rates which would reduce over the course of 10-15 years that were based on my income. I initially paid something like {$100.00} and thereafter have been making payments of {$82.00} for about 2 years. The company led me to believe that my payments were investments to pay off my loans and that the government couldn't really help me like they could. I recently received a letter from the Federal Trade Commission detailing a law suit made against this company. Thus, I am filing this report. I am currently waiting to hear back from Ameritech to cancel my account and demand a refund. The number listed on their documents is no longer in service. I called them using a number on my voicemail ; they had called me on XX/XX/XXXX telling me I needed to sign a contract to approve debits. I did so. I have, up until this moment, felt comfortable with Ameritech because once I settled business with them, I would receive monthly emails from XXXX XXXX XXXX XXXX stating that I owed them {$0.00}. Since gaining this knowledge, I called XXXX XXXX who explained the fraud taking place in the same words as the FTC.
07/31/2018	No	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	FL 333XX	Web
: Back on XX/XX/XXXX I received a letter in the mail, looking like it was from the Department of Education Federal Loans Department. It stated they had a new program to help consolidate my student loans with an easy and faster payment plan. I called and was told they would consolidate my loans and have them payed off by XX/XX/XXXX. I would have to make payment of 2 @ {$74.00}, 10 @ {$170.00} and the rest @ XXXX per month with XX/XX/XXXX being my last payment. I filled out the forms and sent everything in and my representative said they would get back to me. The next day I had an approval and they began to take payments direct from my checking account. To this day I have paid {$2200.00}. I have found out the NONE of it has gone towards my loans, they only kept them at a {$0.00} balance due, but interest was still adding up. I WAS SCAMMED! I called both former loan companies and they said that no payment was EVER made by this company. I have been trying to call them, but only get a message saying they will return my call. I have emailed them multiple times with no response. They use XXXX ( XXXX XXXX XXXX ) for collecting money. They as well will not answer the phone or emails! Now I finally see all the complaints online about this company, but nothing has been done to stop them. I want and deserve a refund!
07/05/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	KY 400XX	Web
I received info about XXXX XXXX XXXX XXXX as an option to help me lower my monthly payments on my loans. I contacted them and they were very friendly and helpful and I have been utilizing them for four years now. Then my husband graduated and I told him to do the same because it was great. So he did, but this time they were calling themselves Ameritech. Still very nice and very helpful and although that seemed weird we went with it. Then two days ago we received a letter from the United States of America Federal Trade Commission advising us that Ameritech was being sued for deceptive practices and that we should look into our services. I contacted my lender to learn that I was on a $ XXXX monthly payment due to a family size of XXXX. That is much larger than my family is. I did not understand that is how my monthly payment was so low. I paid them {$49.00} each month for four years in addition to initially paying them {$1200.00} over four payments to initialize the program. So for four years I have had a " {$0.00} '' payment and paying them each month, all the while my interest has been sky rocketing on my student loan. My husband pays them {$74.00} each month for a " {$0.00} '' monthly payment. I feel so ignorant now that I didn't see this as deceiving until we called to check in with our lenders.
07/14/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	VA 20170	Web	Servicemember
Last year, I consolidated my student loans into a single student loan with the help of Ameritech Financial. Due to prior XXXX treatment, I was having hardship making the payments as requested and was offered a method of making minimal payments until I got a job again, as well as the potential for loan forgiveness. Ameritech consolidated my loan and set up automated payments of {$100.00} through XXXX XXXX XXXX XXXX. These payments went out on the XXXX or XXXX of each month starting in XX/XX/2017, while the loan was consolidated under XXXX. Recently, I received a letter from the FTC stating that Ameritech was being sued by the FTC for their practices. Upon review of my XXXX account, I discovered that not a single payment was made to my debt since it's consolidation, excepting the payments I had set up individually in XX/XX/XXXX. So my debt had gone up by several thousand dollars. It was also discovered that Ameritech had changed the contact number on my Federal Student Aid account to an unknown number, thereby preventing me from receiving any calls regarding my accounts. This has since been fixed, and the password changed. As a result of these practices, I am no several thousand dollars more in debt and have likely taken a hit to my credit score.
07/06/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	PA 152XX	Web
I was contacted by Ameritech Financial via phone in XX/XX/XXXX. They claimed to be a company backed by the government to assist with persons who needed help paying their student loans. They stated that if I qualified their program would result in forgiveness of my debt by the United States government for my student loans. They asked me a series of questions that ultimately led to an approval to the program. My student loans are held by XXXX and Ameritech told me they would deal directly with XXXX for a foregiveness of my student loans and my payment would be XXXX dollars a month and would be paid to XXXX through Ameritech. I have been making automatic payments for twenty-eight months to the equivalent of {$2700.00}. I received a letter from the Federal Trade Commission dated XXXX, XXXX stating they have begun the process and have sued Ameritech Financial for deceptive practices. I contacted XXXX who told me they have not received any payments toward my student loans as of XXXX XXXX. As a result, I have to take steps to ensure Ameritech can no longer access my bank account and take back control of my student loans through my lender. This has cost me thousands of dollars in interest charges and 28 months of payments toward my student loans.
02/27/2019	No	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	FL 33782	Web
Hello, My name is XXXX XXXX and I have been paying Ameritech Financial Services for over two years thinking they were an official company that worked with the federal loan servicing company. Since then, I have found out that Ameritech was operating fraudulently and deferring my student loans. I orginally paid {$600.00} to start the loan payments that Ameritech said the govt does not want me to understand how to lower my loan payments so that is why they provide the service. I am gathering my bank statements to provide further evidence but know that I have paid them every month for more than two years. I am saddened that this company was able to operate for so long and take money from my peers and I which we thought were going towards our loan. I am now in the process of contacting the federal servicing loan to see what options I have to fix this problem. I do not understand how one man can get away with defrauding innocent students. Please help me. My representative was XXXX XXXX and she told me that Ameritech was operating legally and I was fine with my payments and that XXXX did not want me to understand how to lower my payments and that is why they submit the documents and require my fedLoan login information.
08/18/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NY 11203	Web
I agreed and did pay {$180.00} Monthly to a company named Ameritech Financial who told me they dealt directly with who held my student loan at the time. Over a period of time my loan was bought and sold a few times and I had a hard time keeping track of the company who had it, the balance and other things. I noticed every time my loan was moved Ameritech would contact me an RE-establish a commitment for me to pay them an amount of money based on my monthly loan charges.They convinced me that they would get the loan company to lower the monthly rate and that they would make the payment on my account through their services. I checked my credit recently and see that I had negative activity on my account multiple times with the same vendor. I contacted the vendor who was the owner of the loan ( whos name I cant remember at this time ) and was told my account was not current/up to date and that AMERITECH had not been making any payments on my student loan Account for as long as i Have been paying them. The company told me that Ameritechs brand/style of business is to purposely let the account become delinquent. I then cancelled all electronic automatic debits that I agreed to let them take from my account monthly.
07/11/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	PA 19120	Web
Ameritech was supposed to be helping to get out of default with my student loans. I was paying the {$100.00} dollars per month and my income tax check was taken for XX/XX/2017. My income tax check was not supposed to be taken and they harassed me about making the monthly payments. Ameritech / XXXX XXXX made my bank account overdrawn of which I had asked them not to go into my bank account because they were not helping me. I have emails to prove it. I was so upset. I do not have the money to pay my loan off and I was under the impression that I was not in default anymore due to Ameritech was supposed to be helping me. My first payment to them was for {$140.00}. XXXX in XX/XX/2017. The regular payments was {$100.00} per month. I was struggling to pay that amount. I want my money refunded and the amount of my income tax check and I had to pay XXXX XXXX {$100.00} dollars due to the check was taken and they would have taken their money out of my income tax refund check. I think Ameritech should give me back all of money. I am struggling to make ends meet and this happens to me when I am trying to pay student loan. My credit is destroyed when they reassured me my credit would be okay in a few months.
07/05/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MI 484XX	Web
I was contacted by Ameritech Financial about my student loan debt. I was told by a member that they would be able to help me save {$41000.00} dollars. I worked with XXXX XXXX and XXXX XXXX. These individuals above led me to believe that this company would help keep my payments at a fixed income and that after 10 years my debt would be wiped clean. I was provided these figures : I was currently pay {$230.00} a month on my student loans. {$260.00} XXXXX = {$3.00}, XXXX x XXXX = {$78.00}, XXXX in student loan debt. They helped me enroll in a program for a family size of 4. For seven months I paid them {$230.00} starting on XX/XX/XXXX on months 8 and beyond I paid {$120.00} a month. {$27.00} was to go towards XXXX and {$99.00} was to go to AMERITECH FINANCIAL to disburse to my student loans on my behalf. The XXXX was to receive {$26.00} I was instructed that the {$120.00} for a year= {$1500.00} x XXXX = XXXX, XXXX. Thus saving me {$41000.00}. I was made aware that the FTC was filing a suit against XXXX XXXX on XX/XX/XXXX. I have contacted them to cancel my business with them and gain control or my student loans and I have not heard from them. I want to know where my money that I paid them went to.
07/08/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	FL 33936	Web
I consolidated all of my student loans and THOUGHT I had started the student loan repayment program. I used Ameritech. After 13 months of paying them over {$200.00} per month, I noticed that no money was going towards my student loan. Ameritech had changed my pin number and was getting all of my informtion. They also altered documents about the number of dependents I had to get a XXXX payment for my student loans, yet they were collecting what I thought was going towards it. A company that helps XXXX came into our XXXX and I asked them to look my loan over and they knew right away something was wrong. I called student loan and they helped me get all the paperwork together to do the papers on my own without paying a company. When I called to cancel Ameritech they kept threatening that my payments would now be {$1000.00} per month and I would be better off paying them the {$200.00} instead. I did cancel them. I did start my student loan repayment, but the money I paid for the first 13 months doesn't count towards the 10 year repayment. I am XXXX years old and will be paying these loans until I am XXXX! They also charged fees for the paperwork. It seems like what they are doing should be illegal.
08/27/2018	No	Student loan Private student loan	Getting a loan Fraudulent loan	FL 34481	Web	Servicemember
I signed up for what I though was a student loan forgiveness program through Ameritech financial and through my authorization have been having {$99.00} debited out of my checking account for more than 24 months. I just learned the funds are not being applied to my student loan through the Federal Trade Commission via letter and email. After confronting Ameritech about this matter, the company denied the allegations, however agreed to close my account as I wished but did not offer to return any funds that I have paid. I have since had to contact my loan servicer to bring my student loans up to date as they were showing I was in default. The company mislead me by contacting me through the mail and giving me false information as to how my student loan would be forgiven. Ameritech stated that my loan only had to be paid for 10 years for forgiveness, and if I listed family members of at least 10 people who received more than half of my support I would have an easier chance of being approved. After sending them all of my information Ameritech said I was approved, and my payments began. All of my payments were electronically submitted and my bank statements has all of the total payments.
02/27/2019	No	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	MD 21236	Web
I was told about an Ameritech Financial flyer from a relative ; who believed it was a legit company to help with paying off Federal student loans. When I called the company, they sounded responsible and came off as if they knew what they were talking about. I found it weird that with the high student loan amount that I have ; at the time it was about XXXX or so, they said I would only have to pay XXXX total in the end after they calculated everything. The phone call took about 2 hrs to complete the process. The result was, I had to make 9 payments of {$200.00} dollars and then it would go down to {$99.00} afterwards. I looked on the XXXX website and I've seen that no payments were made to XXXX at all. I was still getting phone calls from XXXX the whole time I was dealing with Ameritech Financial. I called to cancel my account with them after about a year and a half and they did not cancel my account. I ended up switching bank accounts which resulted in them not being able to receive anymore money from me. I would greatly like to receive all the money I paid to them while thinking I was finally able to pay off my student loans.
07/05/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	LA 70791	Web	Servicemember
I decided to find a loan forgiveness program to start paying off my student loan and so it would not go against my credit score. I received a letter in the mail that said i I maybe eligible for services. I called the number and talked with a representative from Ameritech Financial. Her name was XXXX XXXX. She told me that i would pay {$170.00} for 13 mos then the payment would decrease to {$99.00} the 14th mos and going forward. She then transferred me to another agent who said that i would have to give my bank info because the payments had to be direct deposit so i did. Every month, they have been taking out {$170.00} and now {$99.00} as they promised. I have received a letter in the mail from federal trade commission that they are sueing Ameritech Financial for deceptive practices and the court has not ruled yet and that the money I've been sending them is not going towards my student loan. It also said for me to file a report and call them directly to cancel my membership which I will do after filing this complaint. I can send more documentation showing payments and the contract I've made with them if needed.
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 91786	Web	Older American
On Monday, XX/XX/XXXX I received a letter from the U.S. of America Federal Trade Commission : Notice of Lawsuit against Ameritech, for Deceptive Practices of my government Student Loan that started XX/XX/XXXX, of {$150.00} plus until 6 months later reduced to {$99.00} per month and presently paying for the Student Loan Forgiveness Program. Before Ameritech I was with XXXX,XX/XX/XXXX under the same Student Loan Forgiveness Program with higher payments starting sometime in XX/XX/XXXX after graduating from XXXX XXXX University, XXXX, CA, combine XXXX XXXX XXXX loan, of XX/XX/XXXX under the same program. I made numerous attempts on XX/XX/XXXX to contact Ameritech, the answering is activated and disconnecte after 3 minutes on the line waiting to speak with someone about cancelling my membership and reimbursement for 2 plus of withdrawn from my account confirming on numerous occasions that my payments were we're going towards my Student Loans. My connection with Ameritech was with XXXX. Now this raises question with deception from XXXX. I am willing to be a part of a class action lawsuit
08/01/2018	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	PA 177XX	Web
I signed up with Ameritech in XXXX of 2016, after receiving a letter in the mail. They told me for a fee they would enroll me in a payment plan based on my income for my federal loans. After ten years of being in the program they said all my federal loan debt would be forgiven and forgotten. I signed up for the program paying {$250.00} dollars for 6 months. After that it would be {$99.00} a month based on my income. I remained in the program until a received a letter from the Federal Trade Commission saying Ameritech was lying and deceiving their customers. I called Ameritech to ask for a refund of my money. I was told by the person in customer service that the allegations against them were not true and they had already filed two lawsuits against the Federal Trade Commission. I told them I did not care and just wanted my money back. I was told at that time no refunds were going to be given back until after the court hearing. I'm at a stand still right now with the whole process. I just want my money back so I can try to rebound in life and financially.
07/09/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MI 48331	Web
Started XX/XX/XXXX to XXXX XXXX Tried to get my loan reduced or removed. This company said they could help! I gave all my information ; was under the impression that my loan would be would be reduced and at a certain point, it would be written off, if it wasn't paid off ; in so many words! To get started I would pay a {$99.00} application fee, and then they calculated a payment of {$200.00} for 6 months which ended up being 9months! At that time payments, were switched to a lesser amount {$99.00} till paid off!! I have made 24 payments, lots of money, my loan has not gone down! It was time for paperwork renewal, they called and emailed, three times and when I questioned them about the {$99.00} a month, I was told it was fees, and it was part of things discussed in the paperwork! He said I should read it again! And would not give me a direct answer, to where my money was going! A week later I received a letter, stating this company is being investigated by the Federal Trade Commission! I will be calling them to cancel account and ask for a refund!
07/11/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TX 77706	Web
My complaint is not with XXXX or the loan in itself. There was a lawsuit with American Financial Benefits Center, which I was told was taking care of my student loans by consolidating all my loans. They were helping with my paperwork. I was enrolled in their programs and then found out that it was a scam. I've been with this company since 2015. That is when I enrolled with American Financial Benefits because I believed they were consolidating everything and putting me on the Income Driven Replacement program where If I made 120 qualifying payments then I would be able to have a portion or the rest of my student loans forgiven. It was brought to my attention by XXXX that it was all a scam. If been making my payments to them instead of directly to XXXX. I do not have a tallied amount up of how much money I have paid this service provider but I would like to know what steps I can take. I should have made more than the 10 qualifying payments that XXXX currently states I have made. I have no idea what I should do next. I believe it was a scam.
07/03/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	AK 99508	Web
I received a letter today on XX/XX/2018 from the Federal Trade Commission. However the letter was dated XX/XX/2018. The letter states that I am a customer of Ameritech Financial or a related company, XXXX XXXX XXXX XXXX in connection with my student loans. It appears that the Federal Trade Commission has sued Ameritech Financial for deceptive practices. I have been working with Ameritech Financial for a about a year now. Every month they take {$50.00} per month to apply towards my loans to get the rate lowered. I asked Ameritech Financial where was the fifty dollars going every month. I was told that it goes into an account. I got curious again, and called FSA and told them what Ameritech financial said, and FSA said that Ameritech financial can not change the amount of loans that is owed to them. I was told that ; federal Student Aid will charge me a higher rate to pay off my loans. I also received a letter that my renewal is up in XX/XX/XXXX. If that is so, and they have been sued, then how are they going to stay in business?
05/01/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	KY 425XX	Web	Servicemember
I was contacted by the Ameritech Company to initiate the process of student loan forgiveness I was told I qualified for. I paid a {$1200.00} dollar fee to initiate and was given a lower payment plan and was to send this payment to Ameritech. At the end of 10 years, the balance of my loan was to be forgiven. I later found out that after about 1 year of making the payment ( which I thought was going toward my student loan ) I found out that the payment to Ameritech was not coming off of my student loans at all. The only way I found out was when I received paper work to renew with Ameritech the next year. I contacted XXXX at that time and they explained to me that the payments were being made to Ameritech just for paper work, etc .... The entire time, my loan was in Forbearance and interest was building. I am not sure of exact dates, I think the time frame was from XXXX - XXXX. I have received notification that the Federal Trade Commission has taken legal action against Ameritech. Ameritech has since closed.
07/16/2018	No	Debt collection Federal student loan debt	False statements or representation Indicated you were committing crime by not paying debt	TX 77063	Web
I enrolled in Ameritech Financial in XXXX of 2017 and started immediately paying {$230.00} a month for them to assist me with my school loans. ( 10 months of payments ) Ameritech Financial led me to believe that they were assisting me with my school debt and that they would be acting in my best interest. None of the money that I have paid to them has gone towards the amount of my student loan. I have not seen any benefits from their services, absolutely NONE.. I called the Department of Education and they stated that they have never heard of this company and my arrangement with them was not notated on my account. I have called them to get confirmation on this matter, but I am told due to high volume calls they will get back with me within 24 hours. JOKE on me. I emailed the company and requested that they would not deduct the next payment from my account without clarification of their services. They prey upon the desperate people who already can not afford the high student loan repayments.. So sad
07/03/2018	No	Debt collection Federal student loan debt	False statements or representation Told you not to respond to a lawsuit they filed against you	IN 46226	Web
I have been with Ameritech since XX/XX/2016. I was told that this payment would go towards a larger payment for so many years and then my loan would be forgiven. Today, after I told them that I received information that they were not doing that, they said, " We have always said we don't pay towards the loan, '' which is not how they sold me to be a part of this program. I have given them well close to 1500, and not one penny has went to my loans. I feel decieved. The supervisor told me not to terminate membership because I am almost done with some type of fees, that would guarantee me my loan forgiveness. I am a single mother struggling to make ends meet, and then to find out, all my money was given to a service that I have never used, XXXX. Throughout all three years, I have never used the service. At one point, I thought it was spam. He would not give me any refund, not even the payment they took today. I also can not contact XXXX, they will not answer. Please help me!
08/15/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NJ 07302	Web
In XX/XX/XXXX this company contact me as a service provider for federal repayment loans. They presented themselves as an agency that works for/with the government to initiate a payment plan for student debt. A month later I received a notification that my extension for payment ( s ) was being revised. I called the company and requested the immediate cancelation for their services. That phone call went to three different phone specialist to try to convince me to stay. The last specialist appeared to be their last chance to convince me otherwise but I was very clear that if I wanted an extension I would ( XXXX ) file myself and I sure as XXXX would not be paying {$200.00} a month, every month. That is just ridiculous. Services were canceled XX/XX/XXXX and I did give them two payments of {$200.00} a month. Money was not reimbursed. I was contact XX/XX/XXXX by the FTC to warn me of this company. XX/XX/XXXX, Ameritech also contact me via mail to be contact.
08/29/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	VA 23220	Web
I was contacted by Ameritech Financial about refinancing my student loans. I was told that if I paid {$200.00} a month I would have a considerable amount taken off the principal of my consolidated student debt. I went through the process on the phone and asked the representative if there were any further required actions in order to begin. I was told no. That I simply had to make the payments and my debt would be reduced. Weeks later I started receiving emails from Ameritech requiring further documentation to continue receiving their services. This had not been disclosed at the time I signed up but money was already being taken out of my account for several monthly pay periods. There was no phone number provided to contact someone at Ameritech for explanation of the further information needed. Ive still been receiving the same email every week for the past year or two. I feel that Ameritech stole hundreds of dollars from me.
07/04/2018	No	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	NY 14845	Web
About a year ago I received a piece of mail from Ameritech financial about switching over my student loan repayments from XXXX, and that they would help lower my monthly payments based on how many people I lived with and if I made 50 payments on time they would forgive the remaining balance. They sent me a ton of forms to fill out and send back to them including forbearance, pay stubs, voided check, loan services statements, tax returns, etc. and told me they would be paying my loans going forward. The initial payment I made to them on XX/XX/17 was for XXXX. Every month following for the next 6 months I was charged XXXX. Ive paid them XXXX thus far. My student loan balance has not decreased. The interest has actually accrued from what it looks like on my statement. I had my balance down to around 30k and now its up to almost 40k. I had no idea and Im not really sure what to do about my loans now
02/27/2019	No	Debt collection Federal student loan debt	Attempts to collect debt not owed Debt was paid	PA 19148	Web
AmeriTech Financial charged me money and said that they were helping pay off my student Loans through XXXX, but none of the money actually went to my loans. AmeriTech Financial was keeping the money for themselves, and I can not afford that. " Last year, the Federal Trade Commission ( FTC ) sued Ameritech Financial, a company that promised to help customers save money on their student loan payments. The FTC claimed that Ameritech made false promises that people could permanently reduce their monthly payments charged illegal upfront fees told people their fees would go toward their student loan balances, which wasnt true The court appointed a receiver to manage Ameritechs affairs. The receiver concluded that Ameritech couldnt operate legally and closed the company for good. '' ( email sent to me by Federal Trade Commission )
07/18/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 92116	Web
I received an letter in the mail on XX/XX/2018 from the FTC about a lawsuit against Ameritech Financial. The company is a fraud. Ameritech has been withdrawing around {$200.00} on the XXXX of every month for the past for few months. I'm uncertain of how long, I have lost track, but it has only been since XX/XX/2018. I called Ameritech today ( XX/XX/2018 ) to cancel my subscription and rquest my money back. I was told that because the lawsuit has only been filed, and that it hasn't been ruled on by a judge, that they can not issue me or anyone else a refund. Ameritech did claim to cancel my subscription. I contacted my credit union today ( XX/XX/2018 ) to make sure that Ameritech can no longer withdraw money from my account once a month. If they continue to do so this week, I'm having my credit union dispute Ameritech.
05/31/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NY 142XX	Web
On XX/XX/XXXX in that time frame, I received a call from an Ameritech Financial representative, so i can pay off my student loan in small payments of {$82.00} a month. I asked how long would it take for me to pay off my student loan? The representative said 25 years if i pay {$82.00} a month. I had been paying Ameritech through my checking account monthly automatic with drawl. I had been paying for 1 year and 3 months. On XX/XX/XXXX, I received a letter in the mail from the Federal Trade Commission that they are suing Ameritech Financial for deceptive practices. They instructed me on what steps to take to cancel the services and ask for refund. I canceled Ameritech on XX/XX/XXXX. I asked for refund and they said i couldn't get money back, because of the agreement i made, but can cancel service and that was it.
07/11/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	PA 19320	Web
Applied and Completed application with Ameritech ( XX/XX/XXXX ). Company initially charged a fee of {$88.00} in the first month ( XXXX ) and then three payments of {$280.00} in each of the next three months. {$99.00} was charged monthly until membership was cancelled ( XX/XX/XXXX - monthly Ameritech fee already withdrawn ). Customer noticed that while making the payments to Ameritech balance of federal loan was not influenced by amounts paid to Ameritech. During the courting process, agent working for Ameritech did reveal that monthly payment would be lower but did not accurately nor thoroughly described what services they were providing, namely enrolling customer in repayment plans. Agent did not mention that the fees Ameritech would withdraw do not directly go toward the balance of the federal loan.
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MI 48906	Web
Ameritech Financial stated that they could help me with lowering my monthly payment with the federal loan agency, that I would still have my payments counted under the loan forgiveness plan and they would be happy to take care of the communication with them directly to process everything. It sounded like they had a great partnership working with one another to help hard working Americans help pay off their student loan debt a little more easily. I made 6 months of payments to Ameritech and none of those payments went to my federal loans nor was the 6 months count towards my loan forgiveness plan. Something told me to check with the federal student loan agency directly and that is when I learned that they were not getting any payments nor were those payments being counted for loan forgiveness.
07/09/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	VA 236XX	Web
I consolidated my loans with a company called Ameritech Financial and signed up on XX/XX/XXXX. They started charging me fees on XX/XX/XXXX and told me that these payments would go towards paying down my loan. They told me if I kept paying through them for 25 years that whatever I had left to pay on my loans would be forgiven. I paid them all the way up until XXXX of XXXX and they charged me a total of {$2900.00}. The FTC sent me a letter stating the company was a fraud and was not paying our loans. I went to log into my loan service provider XXXX and saw that they had not made any payments on my behalf, but just simply put a forbearance on my account. I called them today XX/XX/XXXX to cancel my account with them and they said they will get customer service to call me back within 48 hours.
01/17/2018	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	FL 34482	Web
I joined a student loan consolidation program, income based, made monthly payments of XXXX a month. I kept seeing one of my loans on my credit report at default. I would call and it would come off for 3 months, deferment. I finally asked why this keeps happening, Ameritech stated the XXXX I was paying a month was to do paperwork. When I contacted the original lean holder to arrange payments it was less and they warned me about these consolidations. I paid XXXX a month for 2 years for " paperwork '' I completed this so called paperwork with the lean holder over the phone and my payments are less than XXXX. I told Ameritech to stop taking the automatic monthly payments out of my account, but no return of funds and the delinquency on my credit has been resolved
07/31/2018	No	Student loan Private student loan	Getting a loan Fraudulent loan	FL 342XX	Web
I was given the wrong information by Ameritech Financial. They said that my monthly payments to their loan forgiveness plan that they said would make it cheaper instead of what I would be paying for XXXX XXXX would be going to the loan. Plus they said now that they had the loan forgiveness plan with me that I would be paying less and not paying interest and if I went back to school and got a second degree and a better paying job with the government or state that my forgiveness would be even lower. None of my payments went to my loan and I found out the fee they charged me in the beginning to sign up was not even a fee I would have gotten with XXXX XXXX if I did the forgiveness plan with them instead. Where was my money going to if it wasnt for my loans?
01/31/2019	No	Debt collection Federal student loan debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	FL 33137	Web
it first started out as the obama student loan forgiveness. then went to ameritech financial. I started paying since 2016 and every month its been {$100.00} every month. I received a letter from federal trade commission stating there is a lawsuit pending with ameritech. i immediately called to find out what's going on. they told me everything is fine that its something that will blow over. notice in XXXX they stop taking money out of account. i called them no answer. I then XX/XX/XXXX them. found out that the CEO was arrested on fraud. So now i'm trying to figure out what's my next step. Because at this point i don't want to pay my school loan back at all. This happen to me twice and im frustrated. i just need to know will i get back my money?
08/22/2018	No	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	NY 13126	Web
I received a phone call from Ameritech back in XX/XX/2017. I was told if I paid {$82.00} a month for the next 10 years, my loan would be forgiven. The money started being electronically taken out of my checking account under the name XXXX on XX/XX/2017 for {$74.00} and then {$82.00} each month after. They continued to call me and ask for a copy of my tax returns and my signature which I did not give them. The money was still being taken out of my account I thought it was paying my student loan. when I was notified from the XXXX XXXX XXXX about a lawsuit and the money did not go to my student loans, I called Ameritech to opt out and ask for a full refund. They refused to give me the full refund and said they could only give me {$200.00}.
12/31/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MS 38654	Web
I paid a monthly amount of {$99.00} to Ameritech Financial thinking it was going towards my student loan debt, unfortunately it wasnt. I was told if I pay this amount for 10 years then my student loans will be forgiven. Every service they provided me I was already doing on my own, I honestly thought my low monthly payments was paying my student loans. The monthly payment was for their service and I was not aware of this. I began payments in XXXX XXXX and they just stopped in XXXX XXXX because the FTC made them seize all operations. So, I haven't even had the time to close my case with them. The money I paid to them could have been going towards my student loans and I am very distraught about this.
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TX 78624	Web
Ameritech Financial helped me enroll in a loan forgiveness program for being in public service ( I am a XXXX ). They did not disclose to me that there would be a monthly payment to them for their services. I am currently paying them {$100.00} a month through XXXX XXXX XXXX ( XXXX ). I received a letter from the Federal Trade Commission stating that they are currently suing Ameritech Financial for deceptive practices. I am acting on the steps included on the letter I received. I have contacted Ameritech Financial with the intention of cancelling my account, but they have not called back due to unusually high call volume. It is my intention to seek a refund of the money I have given to them.
07/12/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	IN 46205	Web
I was contacted by Ameritech Financial and fell for their scam. In the beginning everything seemed very legitimate, but I recently received a letter in the mail from the FTC about a law suit against Ameritech. I looked into my account further and I realized they were only paying the bare minimum payments toward my account and keeping the remainder of my payments. They also said that after so many months my payments would go down and they never did. I called to cancel my payments, but the company has had so many complaints they can't get to my service request. I contacted my bank provider to cancel all payments to this company, but I am worried about how much information they have of mine.
07/11/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	MO 644XX	Web
We have been dealing with a company named Ameritech Financial which we believed were alined with our student loan lender and that the {$99.00} a monthly payment we were making was going toward our student loan debt. Recently Ameritech informed us we would have to begin making a payment of {$38.00} directly to our lender in addition to the {$99.00} payment we have been making to them since 2016. The impression we got was that they were part of our lending company so this new payment was confusing to us. We then received a letter from the United States of America Federal Trade Commission stating that they were suing Ameritech Financial and the steps we would need to take to file a claim.
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	IN 479XX	Web
I signed up with Ameritech Financial to help with loan forgiveness. XX/XX/2017 the first payment of XXXX was drafted from my account. There has been XXXX drafted every month since then. I also signed up with student loan services that drafted XXXX every month since that time as well. I received a letter from the Federal Trade Commission stating that there was a lawsuit with Ameritech Financial and that I should cancel my account with them. I emailed Ameritech Financial on XX/XX/XXXX regarding the lawsuit and inquiring about cancelling my account. I will be calling my financial institution as well to put a hold on the withdrawals from Ameritech Financial as well as XXXX XXXX XXXX.
12/21/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service	TN 370XX	Web
I have been paying AFBC since XX/XX/XXXXto help with my student loans. I paid {$49.00} every month and I thought my loan would be forgiven after I paid so much money. Now, I know it was all a lie and the FTC is suing them for scamming people. All the numbers and contact information has been disconnected. When I was able to contact them, they told me the that my students loan situation had not changed and they were still handling everything. They lied to me and now I can't get in touch with them. Is there anything I can do to get my money back? I really hate this situation. I paid them {$2300.00} plus another {$600.00} to get enrolled. Thank you in advance for any help.
08/22/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TX 78660	Web	Older American
Received call from Ameritech financial about refinancing student loan several years ago. Did paperwork, payments were taken from checking account. In XX/XX/2018 received another call from Ameritech to renew student loan application. Gave requested info, updated XXXX account info. Received letter from XXXX ready lawsuit. Contacted Ameritech via email letter requested written update on my account. Never received it, sent another email, emails from Ameritech, XXXX XXXX, left messages, never spoke with him, never received requested account information. Each time I called got answering service. First email dated XX/XX/2018. No written response as of today, XX/XX/2018.
07/10/2018	No	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	IA 505XX	Web
I got involved with Ameritech Financial to consolidate and repay my student fed loans and participate in the PSLF loan forgiveness program. I was deceived by Ameritech Financial who also has involved the XXXX XXXX XXXX XXXX who I have found is taking my money ... .not paying my fed loan at all. XXXX is also taking part in deceptive practices and I would like a full refund. Since finding out of these deceptive practices from the FTC, this is the reason for my complaint. I have also contacted XXXX on XX/XX/18 and was able to leave a message stating to cancel my account. issues a refund and stop all future payments. I have not heard a reply yet.
08/24/2019	No	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	TX 76244	Web
On XX/XX/2016 I signed an agreement with Ameritech Financial to assist me with the repayment of my student loans. I paid {$190.00} a month for a year and {$99.00} a month thereafter. Last year, I'm unsure of the exact month, I received a letter for XXXX XXXX that I was about to default on my student loans. Prior to my contacting Ameritech, I received a letter from the FTC that they were suing Ameritech for : making false promises that people could permanently reduce their monthly payments charging illegal upfront fees telling people their fees would go toward their student loan balances, which wasnt true quoted directly from the letter.
08/23/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	PA 173XX	Web
I paid Ameritech both upfront and monthly charges to assist in servicing my educational loans. The monthly fee of {$99.00} was for " educational services '' which I never used and was under the impression that I was required to pay.. Upon learning of the FTC 's suit against Ameritech ( FTC Matter/File Number:XXXX XXXX, Civil Action Number : XXXX ) I cancelled my account and requested refund of the $ XXXX/month fee which began in XXXX of XXXX and continued until XXXX of XXXX. Ameritech denied my request and noted that Ameritech had counter-sued the FTC. I believe that this money should be refunded.
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL XXXXX	Web
Ameritech financial or a related company is in connection with my student loans. The federal trade commission has sued this company for deception practices, the court has not ruled as of yet, I want my money back and my personal information to be secured. I am taking the necessary steps to secure all of my personal information and in hopes of receiving all of hard earned money I have been struggling to pay. I was so happy thinking I was paying back my loan forgiveness and to my surprised being robbed of my money is totally not fair. I want justice for this and now I have to find another program.
03/22/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	NJ 07675	Web
Good afternoon, I have XXXX kids I put thought college, currently my son is still in XXXX, unfortuately my husband passed away in XX/XX/2010. So a few years later i was contacted by Ameri Tech financial and i applied it sounded good and it helped me alot. they took {$99.00} every month out of my checking. But now i'm reading they are out of business and any money i paid has not applied to the student loans. Now I have paid over 2 years worth payments. i would like to file a claim or be advised how to move forward. thank you for your time XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX
02/07/2019	No	Student loan Private student loan	Dealing with your lender or servicer Need information about your loan balance or loan terms	KY 424XX	Web
I have been enrolled in an income re driven payment plan with XXXX since XXXX, XXXX was suspend due to a civial fraud case with the FTC and XXXX had not received any money from. Therefore i have been paying XXXX since XXXX for nothing, the money has gone no where. XXXX was suppose to pay of the loan upon agreement, after i paid half the loan and paying XXXX a fee at the beginning of this process. I had asked for documentaion about 6 months ago and all the sent me was from XXXX forward, i needed this info for hospital spin down payment process, that was pulling teeth to get that documentation.
07/05/2018	Yes	Student loan Private student loan	Getting a loan Fraudulent loan	PA 185XX	Web
Ameritech financial mislead me, basically lied about a program for student forgiveness. During this process I was charged XXXX dollars to enroll and a monthly payment of XXXX dollars a month that didnt go towards paying my student loans off at all. When I realized this I called the company only to get pressured into staying and was told all the money I paid so far was for there fee, not my loan repayment and if I left it would be a wast of money. I did refinance and cancel my loan but I paid over XXXX dollars to Ameritech in mislead and in my eyes fraudulent charges.
07/02/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NY 11772	Web
I enrolled in a loan forgiveness program with Ameritech Financial last year. I was told it was a 10 year program and income driven. They have been charging {$82.00} out of my account, each month. I thought this was going towards my student loans, but wasn't. I received a letter from the Federal Trade Commission telling me this company, Ameritech Financial, is a scam and are performing deceptive practices. They are currently under a lawsuit in court, by the Federal Trade Commision, and I am hoping to get my money back and anything else that can help me.
07/23/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't temporarily delay making payments	TX 75160	Web
In XX/XX/2016, Ameritech Financial contacted me stating that they can lower my student loan payment and guaranteed loan forgiveness within 15 years with their assistance, but none of my monthly payments went toward my student loan balance. As a matter of fact it only went up more because of the interest. The FTC sent me a letter stating that there is an active lawsuit against Ameritech Financial. I contacted the company and they refuse to refund my money back. I have paid {$850.00} to this company with proven bank statements.
07/24/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	NY 11772	Web
XX/XX/XXXX AmeriTech contacted my cell. They had all my personal information, including my social security number. Not knowing I went along and set up to what I thought to be a repayment to my student loans. Fast forward to XX/XX/XXXX, I felt that there should have been some sort of decrease in what I owed towards my XXXX XXXX school loans. Not one penny was put towards it. AmeriTech became harassing. They called everyday, same time and emailed everyday. When I called to confront them, they were nasty, I have saved emails.
09/29/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NY 11236	Web
I've signed up with Ameritech Financial since 2016 and been making payments every month. I received a letter last XXXX stating that the company was closing. I paid at least XXXX grand towards my student loans just to take notice that my payments weren't even going to my loans. Now I lost all that money I paid out to start all over again on loans that I could have maybe been finished with paying off. This is really not fair and too much money has been wasted. I would really like my money returned to pay towards my loans.
07/10/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	AR 72205	Web
I received a letter from the Federal Trade Commission regarding Ameritech Financial who I used to consolidate my student loans and start repayment. I am a XXXX student at the University XXXX XXXX and wanted to get ahead with my payments. I was told I qualified for Public Service Loan Forgiveness and according to the letter, my monthly payments do not go toward paying my student loans. I paid {$300.00} in XX/XX/2017 to initiate the repayment and then paid {$100.00} per month. Now I have to start over again.
08/11/2018	No	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	AK 99515	Web
I paid a monthly amount to Ameritech Financial thinking it was going towards my student loan debt, unfortunately it wasnt. Every service they provided me I was already doing on my own, I honestly thought my low monthly payments was paying my student loans. The monthly payment was for their service, and Im really disappointed because i didnt call them or talk to them them and I still got got charged monthly service fees. I cancelled with Ameritech Financial, asked for a refund and would not give me it.
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NJ 075XX	Web
As a customer of Ameritech Financial I was not informed that the forms that I filled were available for free and that their service was unnecessary as I filled out all the forms and mailed. I am also concerned about identity theft because I have give out some very sensitive information ( such as XXXX in username and password to my XXXX XXXX account and website ) Im afraid that im involved in fraud. Ameritech Financial did not make payments towards my loan and my interest has been accumulating.
07/09/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NJ 07011	Web
I HAVE BEEN PAYING AMERITECH SINCE XXXX OF 2017 ... THINKING THAT THEY WERE HELPING ME, I THOUGHT THEY WERE PAYING MY FEDERAL LOAN, BECAUSE THAT IS WHAT I WAS TOLD IN THE BEGINING. I HAVE BEEN PAYING THEM XXXX DOLLARS A MONTH UNTIL I RECEIVED A LETTER FROM FTC ... I HAVE NOT RECEIVED ANY HELP OR SERVICES TOWARDS MY FEDERAL LOAN ... I FEEL SO XXXX I REALLY THOUGHT THEY WERE HELPING ME PAY MY LOAN ... I DONT KNOW WHAT TO DO NOW I HAVE GIVEN THEM SO MUCH MONEY FOR NOTHING.
03/01/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	PA 161XX	Web
So, I was told my loan would be taken care of by this company ameritech financial, I was paying them faithfully. They always wanted me to send them copies of things and I never understood why. This was going on for years actually I believe and then I get an email saying fraud? I need to get to the bottom of this and hopefully get my money back and figure my loans out. I paid alot for school and to have to restart will be devastating.. please help!!!!!
02/11/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	IL 60046	Web
I was told that I needed to sign up with the company for a loan forgiveness plan. I have been paying the company American Financial Benefits Center since XXXX and none of the money paid went to paying off my loans as I was told it was. XX/XX/XXXX until XXXX of XXXX I have been paying {$99.00} to AFBC for nothing. The first 9 months of the plan I was paying them {$190.00}, totaling in about {$4500.00} I have paid to the company for absolutely nothing.
03/18/2019	No	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	NY 11206	Web
I am one of the victims of Ameritechs fraudulence. They claimed they would lower my repayment and acted as a go between on behalf of myself and my government loan. I paid them {$89.00} a month for over a year. I must have paid them a couple thousand dollars, for no reason. When I tried to end business with them, the representative on the phone pressured me to stay with them, otherwise they said I would be making a mistake.
03/18/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MO 64093	Web
Ameritech Financial Act # XXXX This company fraudulently told me they were a loan payment and reduction and forgiveness program. They told me over 25 years of making 119 payments my loan would be completely forgiven. After receiving a letter from the federal trade commission, I followed up with Ameritech financial. They stated they were not making payments to the loan institution and I could not get my money back. .
11/14/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MT 594XX	Web
I went through Ameritech Financial to pay off my student loans and to receive a debt forgiveness. They have been taking a XXXX $ payment each month from my checking account for the past 4 years. I was only suppose to pay for 2 years. Now I have a loan company called XXXX XXXX who reported me to collections because I haven't paid my loan. I have no idea where my money went for the past 4 years and what's going on.
03/09/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CA 94122	Web
Ameritech Financial bought my student loans from XXXX, XXXX, XXXX, XXXX, and XXXX XXXX in XX/XX/XXXX. I made payments each month until XX/XX/XXXX. At that point, I received a letter from the Federal Trade Commission that my payments to Ameritech were not paid towards my student loans, but in fact stolen. There is a lawsuit pending, and I am concerned about getting my money paid correctly toward my student loans.
02/05/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CA XXXXX	Web	Servicemember
Around XX/XX/XXXX I recieved a call from Ameritech Financial, with regards to help pay for my student loans. I agreeded to have them handle the transfer of my loans from XXXX. They took XXXX dollars a month from XXXX to XX/XX/XXXX. This is when I got word that the CEO had been arrested for fraud. I immediately contacted fedloan, and instead of lowering my loans they have risen. In short I just want my XXXX back.
03/03/2020	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TN 37128	Web
I was under the impression that if I made 3 years of consecutive payments to Ameritech, my student loan would then be forgiven. Ameritech never paid on my student loan, instead put it in deferment. Ameritech kept my money. I was paying XXXX a month for 24 months before I found out what was going on. {$9100.00} was just thrown away. It is not fair. I can get bank statements of where I paid them each month.
07/25/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	AR 72205	Web
I received a letter from the Federal Trade Commission stating that they are suing Ameritech Financial, the business I have been paying for my student loans. I'm scared of that this means and trying to understand if I am involved in a scam, where my money went, and how to get out of it. I've been paying them for 2 years and the letter states that it has not been going to my student loans.
07/05/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	PA 19026	Web
I was referred to this company to help with my student loans to not go into default. Ameritech Financial was charging me every month with the agreement to pay my student loans monthly. I was made aware that my student loans where not being paid and my loans were in jeopardy of defaulting. My income tax refund were taken and I was not eligible for any other assistance.
07/03/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	MD 21502	Web
I have attempted to contact Ameritech regarding the payments I have been submitting to them monthly in the amount of {$99.00}. I also paid them document fees that were over {$1200.00}. I have been paying this company for years and this was a complete scam because I could have done the paperwork myself. I did do the paperwork myself. All they did was send it in for me.
07/12/2018	No	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	FL 33460	Web
I payed a large fee up front to Ameritech Financial in XXXX of 2016 and have been paying {$99.00} a month since. There should have been no fee for this service. I am a single mother just off XXXX with a XXXX XXXX child. This money did not come easy to me. Also, all my payments ( around {$3000.00} ) should have gone towards my student loans. They did not.
07/19/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 92377	Web
I XXXX XXXX received a letter by the Federal Trade Commission stating that Ameritech Financial is a fraud and has been taking money away from me and none of the payments have gone to my student loaner. I am frustrated because I been a costumer for a very long time now. I gave them my personal information and am scared they will use it.
07/07/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	AR 72120	Web
I paid Ameritech for student loans that I was assured would be paid, if I paid on the loans a total of 340 months. Upon receiving a letter from the FTC, I immediately called and changed my password and other information after being instructed to do so by the FTC. Now, Im dealing with the stress and concerns of my money being refunded.
07/21/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	IN 46360	Web
I have been paying Ameritech Financial XXXX $ a month to handle my student loans which in the end after a certain amount of time they said would be totally taken care of with no money owed. So since I have been taken advantage of I would like to know how to get the money back that I have been paying them to do nothing with my account.
07/02/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MD 21215	Web
I was contacted by Ameritech regarding student Loans from XXXX and XXXX XXXX XXXX. XXXX XXXX asked for two monthly payments of XXXX. After I signed an agreement, I didn't feel comfortable with Ameritech and I called to cancel payment and also contacted the credit union. Thank you
07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	IN 47591	Web
I received a letter from the FTC regarding a pending lawsuit between them and Ameritech Financial. I tried contacting Ameritech directly but was unsuccessful. I have been making monthly payments to them for almost two years! I am very confused on what steps need to be taken.
07/04/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	MD 20746	Web
For the last 2 years I've been dealing with AmeriTech. it first started with a initial payment of XXXX ( set ) that was broken down into three payments for them gathering my info. then the they start taking out XXXX for 6 months and after that its been XXXX dollars a month
03/26/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	SD 570XX	Web
I was working with American Financial Benefits Center, which ended up being a scam and has recently been shut down and is being sued by the United States Government. I joined in the XX/XX/XXXX-XX/XX/XXXX school year and lost thousands of dollars because of this scheme.
11/20/2018	No	Student loan Private student loan	Getting a loan Fraudulent loan	MT 598XX	Web
Each Reminder email is to let me know a payment will be automatically deducted from my checking account on the XXXX of every month, and reminders were usually emailed on the XXXX of every month. In the XXXX confirmation emails {$100.00} was deducted.
07/05/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MO 640XX	Web	Servicemember
I was a customer of Ameritech Financial. In Connection with XXXX ( Student Loans ) FTC has sued Ameritech for deceptive practices. The XXXX XXXX XXXX XXXX did not apply my payments towards my student loans. I was charged a total of {$1300.00}.
07/11/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	KY 40211	Web
I was making XXXX dollar payments to Ameritech. I received a letter in the mail from the Federal Trade Commission, stating that Ameritech was being sued for deceptive practices. They have taken XXXX out on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX
08/01/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CA 95210	Web
I have an account with Ameritech financial, from XX/XX/2016, which I am informed, doesn't apply payments to student loan. I received a letter from the FTC, on how to correct this, with the possibility of a refund of payments to them.
07/06/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	IA XXXXX	Web
I have received a letter from the Federal Trade Commission, informing me that the debt consolidator Ameritech is being sued for deceptive practices. I want to get out from this company which will harm my debt information.
03/04/2019	No	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	FL 33990	Web
I was under the impression that I was in a student loan forgiveness program. I paid {$120.00} ( XX/XX/XXXX ) and {$130.00} ( XX/XX/XXXX-XX/XX/XXXX ) to AmeriTech Finanicial ( paid to XXXX in bank statements ).
02/20/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	AR 72120	Web
I was contacted by Ameritech and setup auto drafts under the impression that my payments were being applied to my loan for a number of months in order for my remaining balance being forgiven per Ameritech.
02/27/2019	No	Debt collection Federal student loan debt	Written notification about debt Didn't receive notice of right to dispute	NJ 07601	Web
Ameritech informed me my funds would be used toward my federal student loan balance. However, that wasn't the case. When I spoke to the student loan XXXX XXXX, they said none of the above happened.
07/10/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	KY 40601	Web	Servicemember
Started in XX/XX/2016 with {$220.00} payment to Ameritech. Then I paid {$200.00} for the next 10 months and I have been paying them a {$99.00} a month " service fee '' ever since.
07/05/2018	No	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	NJ 077XX	Web
Ameritech Financial collected thousands of dollars from me and said my student loan was paid. I have just learned that their organization is fraudulent!
12/21/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	TX 75062	Web
Very confounding by in XXXX funds are being allocated for payments. Also due date on which funds are taken changes
12/13/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TN 37128	Web
I have been making payments to Ameritech Financial for 3 years and they have made no payments on my student loans.
05/28/2020	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	UT 84105	Referral

04/30/2020	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MT 59401	Postal mail

04/16/2020	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Referral

02/08/2020	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MT 59433	Web

01/30/2020	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

10/02/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	AR 72205	Phone

09/13/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't temporarily delay making payments	IA 50036	Web

08/14/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments		Phone

07/10/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	MD 21061	Web

06/25/2019	No	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	IA 51503	Referral

06/14/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PA 18655	Phone	Older American

06/11/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NJ 07874	Web

06/06/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments		Phone

05/03/2019	No	Student loan Private student loan	Struggling to repay your loan Can't get other flexible options for repaying your loan	FL 33023	Web

05/02/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MO 63089	Phone	Servicemember

04/25/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	OK 74525	Web

04/12/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Postal mail

04/02/2019	No	Student loan Private student loan	Dealing with your lender or servicer Problem with customer service	TX 78015	Web	Servicemember

03/28/2019	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	MI 48423	Phone

03/20/2019	No	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

03/19/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MO 63049	Postal mail

03/13/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments		Phone

03/08/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

03/06/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	LA 70124	Web

03/04/2019	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

03/04/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TN 37922	Web

03/02/2019	No	Debt collection Federal student loan debt	False statements or representation Attempted to collect wrong amount	PA 18017	Web

03/01/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	TX 76028	Web

02/28/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan		Phone	Older American, Servicemember

02/28/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	VA 22610	Web

02/27/2019	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	FL 32904	Web

02/26/2019	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	OK 73505	Referral

02/21/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TN 38134	Web	Servicemember

02/13/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

02/06/2019	No	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	PA 19363	Web

02/05/2019	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

02/05/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MD 20910	Referral

01/28/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Problem with customer service		Phone	Servicemember

01/24/2019	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	FL 33312	Web

12/28/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	MI 48035	Web

12/27/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

12/18/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

10/26/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	FL 33125	Phone

10/18/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	KY 41017	Phone

10/16/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

09/27/2018	No	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	NJ 07003	Postal mail

09/19/2018	No	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	TN 38118	Postal mail

09/19/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NJ 07304	Postal mail

09/18/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

09/14/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	PA 15205	Web

09/14/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MO 63146	Web

08/24/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

08/23/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TX 78417	Phone

08/23/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

08/22/2018	No	Money transfer, virtual currency, or money service Debt settlement	Problem with customer service	NY 10451	Postal mail

08/17/2018	No	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	CA 91942	Web

08/15/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	VA 23523	Postal mail

08/15/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	PA 15697	Phone

08/14/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	AR 72076	Web	Servicemember

08/14/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	CA 92782	Referral

08/07/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

08/07/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MI 48312	Fax

08/06/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	MI 48312	Fax

08/06/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	FL 33771	Referral

08/03/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	VA 24112	Web

08/02/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	IN 46406	Postal mail

07/31/2018	Yes	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	CA 90605	Web

07/26/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Need information about your loan balance or loan terms	TX 77521	Web

07/25/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

07/25/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	AZ 85658	Web

07/24/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	VA 22840	Phone

07/20/2018	No	Money transfer, virtual currency, or money service Debt settlement	Confusing or missing disclosures	PA 17356	Phone

07/18/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CA 90731	Web	Older American

07/18/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	CA 90731	Web	Older American

07/17/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	VA 23224	Web

07/16/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

07/16/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	AL 35603	Web

07/16/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	PA 17321	Web	Older American, Servicemember

07/12/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	NY 10550	Web

07/12/2018	No	Student loan Private student loan	Dealing with your lender or servicer Trouble with how payments are being handled	CA 92867	Web

07/12/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged		Phone

07/12/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

07/12/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	NJ 07675	Postal mail

07/11/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TN 37312	Phone

07/10/2018	No	Debt collection Federal student loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	NY 11207	Web

07/06/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

07/05/2018	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

07/05/2018	No	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	NY 11212	Web

07/05/2018	No	Student loan Private student loan	Getting a loan Fraudulent loan	IN 46375	Web

07/04/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	PA 16510	Web

07/03/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	FL 32514	Web

07/03/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Problem lowering your monthly payments	NY 14210	Web

07/03/2018	No	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	MI 49548	Phone

07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	VA 23608	Web

07/03/2018	No	Student loan Federal student loan servicing	Struggling to repay your loan Can't get other flexible options for repaying your loan	LA 71292	Web

07/03/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	IN 47129	Web

07/02/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	OK 74354	Web

07/02/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	CA 93257	Web

07/02/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	IN 46214	Web

07/02/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled		Phone

06/15/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	NV 89156	Phone

05/01/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	AL 35222	Web

04/10/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan		Phone

04/05/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	IN 46112	Web

02/16/2018	Yes	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam	IN 47353	Referral

01/17/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	NE 68107	Web

01/03/2018	Yes	Student loan Federal student loan servicing	Dealing with your lender or servicer Trouble with how payments are being handled	TX 78541	Phone

12/26/2017	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or missing disclosures	CA 90044	Phone