American Elite Recovery, LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/24/2020 No
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TN
  • 378XX
Web
I just received an email from a company I have no idea what they are talking about. FINAL NOTICE OF DEMAND Creditor : XXXX XXXX XXXX. Account Balance : {$1200.00} Docket File : XXXX Creditor : XXXX XXXX XXXX XXXX XXXX ( Unpaid Loan ) Payment Plan : {$30.00} ( Every Two Weeks ) Payment Mode : XXXX XXXX XXXX XXXX We refer to our above Invoice and previous requests for payment. We note that despite our requests our Invoice remains outstanding. Please note that you are now in defaulters list. Unless you now attend to payment in full or in payments strictly today, it is our policy to refer the matter to our XXXX XXXX XXXX XXXX & XXXX XXXX, for recovery without further notice. Please note that if such action is necessary you will also be liable for collection costs and interest pursuant to our Terms & Conditions of Trade in addition to the total outstanding balance. We understand that Invoices can sometimes be inadvertently overlooked or not prioritized. We trust that you will now give this matter appropriate attention and attend to set up payment arrangement today so that no further action will be necessary on our part to recover payment. We look forward to payment today. Please don't disregard this letter. This is our final attempt to reach you before we forward this matter to the Law Enforcement Department. Send us email at mailto : XXXX Settlement Amount : {$1200.00} Payment Plan : {$30.00} ( Twice A Month ) Payment Mode : Online Click here to send us email for Settlement Attorney XXXX XXXX ( Recovery Department ) Account Settlement | FDCPA | Elite Recovery XXXX 2020 CONFIDENTIAL : ATTORNEY-CLIENT PRIVILEGED ; ATTORNEY WORK PRODUCT : Emails and attachments received from us may be protected by the attorney-client privilege, as attorney work-product or based on other privileges or provisions of law. If you are not an intended recipient of this email, do not read, copy, use, forward or disclose the email or any of its attachments to others. Instead, immediately notify the sender by replying to this email and then delete it from your system. We strictly prohibit any unauthorized disclosure, copying, distribution or use of emails or attachments sent by us.,
04/25/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • MO
  • 63026
Web
On XX/XX/XXXX at XXXX I called American Elite Recovery @ XXXX. I spoke with XXXX who started explaining to me what was going on with this account that I owed XXXX XXXX. She stated that they wanted to settle with me for {$300.00} but if the phone got disconnected that they would treat that as a refusal by me and they would have to move forward with Garnishing my wages. I advised that I wanted to set something up as well but that I would need more time to be able to look at my finances. She stated that she needed something right now. I advised that I could make a payment next week of {$10.00} to start off. At this point she stated that they didn't except any payments lower than the amount of {$50.00} and so that since I wanted just to pay {$10.00} she would need to start Garnishing my wages. I advised that she had not advised of the {$50.00} min payment prior to me advising of what I wanted to pay. She was getting very upset at this point. I advised at this time that since she threated me with Garnishing my wages that she could talk with my lawyer. At this point she lost it. Yelling at me saying " Why did you waste my time if you had a lawyer? ". I tried to explain that I didn't have a lawyer because I was trying to resolve this but since she threatened me that she could talk with my lawyer now. I attempted to give her my lawyers name and phone number. She would not let me talk and continued to yell at me and said something about my address and said that they would be garnishing my wages and hung up the phone.
03/26/2020 No
  • Debt collection
  • I do not know
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • GA
  • 30260
Web
I got yoked into settling an account for XXXX XXXX, which I found out through filing here that the account was sold to a collection company. I set up a payment plan with XXXX XXXX XXXX or American Elite Recovery on XX/XX/2020. When they started collecting the payments appeared on my statement as paid to XXXX XXXX XXXX XXXX XXXX XXXX. After the FTC contacted XXXX XXXX, who responded via the portal I started receiving phone calls and letters from this law firm. The letter is as followed You have recently made a payment to XXXX XXXX XXXX or American Elite Recovery of XXXX XXXX XXXX EST in the amount of XXXX, on card ending in XXXXXX. Your card statement, you will see the amount of this charge from The XXXX XXXX XXXX XXXX XXXX, as we are the former payment processors,. Your funds have been appropriately distributed to the current creditor. Please refrain from filing any chargebacks on the payments as it will cause the payments to be reversed by the client, this will be considered fraudulent banking activity, and the client may reactivate your account with excessive fees. Again this letter is to confirm, we have ceased payment processing for XXXX and any fast payments have been remittd to the appreciate client, and your account is in good standing. No further action is needed, If you have future stated payments, they will be processed by another payment processor. If you have further question or concerns please feel free to contact XXXX XXXX XXXX XXXX XXXXXXXX XXXX at XXXX.
12/02/2019 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • NJ
  • 08527
Web
I was contacted by American Elite Recovery around XX/XX/2019. They informed me that I had a {$500.00} debt to a XXXX, payday loan company that was outstanding. I told them I was unaware of this. I agreed to pay {$75.00} via my debit card over the phone that day. Then setup payment arrangements for {$150.00} approx over 2 more payments until the amount was satisfied in full. I called them back to ask for some verification of the debt. When I did they got nasty with me. They would not give me their address to request in writing proof of the debt or any notification. They told me if I do not pay this debt of a remaining {$420.00} that they would send a police officer to my house and I would be arrested and go to jail. When I simply asked for some verification of this debt and the company, American Elite Recovery, they told me that my " wishes would be granted and they would now see me in court and I would spend XXXX in jail and I would not see my Son for XXXX because I will be in jail ''. I find this strange over a {$420.00} debt being owed. I have never received any notifications in the mail. Or via any sort of proof of owing this debt. There are NO phone numbers to contact timelypayday.com I have looked all over the internet trying to find a contact number for this supposed " original creditor '' This needs to be resolved somehow please.
12/02/2019 No
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • NJ
  • 08527
Web
I was contacted by American Elite Recovery around XX/XX/2019. They informed me that I had a {$500.00} debt to a XXXX, payday loan company that was outstanding. I told them I was unaware of this. I agreed to pay {$75.00} via my debit card over the phone that day. Then setup payment arrangements for {$150.00} approx over 2 more payments until the amount was satisfied in full. I called them back to ask for some verification of the debt. When I did they got nasty with me. They would not give me their address to request in writing proof of the debt or any notification. They told me if I do not pay this debt of a remaining {$420.00} that they would send a police officer to my house and I would be arrested and go to jail. When I simply asked for some verification of this debt and the company, American Elite Recovery, they told me that my " wishes would be granted and they would now see me in court and I would spend XXXX in jail and I would not see my Son for XXXX because I will be in jail ''. I find this strange over a {$420.00} debt being owed. I have never received any notifications in the mail. Or via any sort of proof of owing this debt. There are NO phone numbers to contact XXXX I have looked all over the internet trying to find a contact number for this supposed " original creditor '' This needs to be resolved somehow please.
06/25/2019 No
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • MO
  • 650XX
Web
I have been receiving robo calls and texts stating that this is a final attempt to reach me before forwarding the file to my place of employment. When I did call back the first time, the man had my social security number and said his company would be adding my spouse to the debt because they could do that in Missouri. He never announced what company he was calling from. XXXX questions asked if I was recording the call or if anyone else was in the room. He was very rude and unprofessional. Offered a " deal '' and when I asked when it would have to be paid he yelled and said he was marking it as a refusal to pay. Received text requesting a return call and I called. This time, " XXXX XXXX '' answered on XX/XX/XXXX about XXXX XXXX CST at XXXX. I told her I have not received any verification of debt. She told me to hold on and she would send it via email. She sent it, but it had some grammar errors and red flags in the letter, so I terminated the call. The letterhead lists the company name as American Elite Recovery.
10/02/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • WA
  • 989XX
Web
Recieved a call from a Miss XXXX on XX/XX/2019. She said she was from American Elite and Associates. I've not heard of this organization and asked to not call me again since you don't leave a message. I immediately received another call only with a different caller ID. Miss XXXX left me a message, but my voicemail does not have my name or voice on the message greeting. This is a violation of FDCPA rules since she said it was regarding a legal matter and to have my legal representation return her call. She did not know the recipient of that phone number was me or could only be heard by me. I called her back and asked for her company name and address. She didn't give me anything but said she could provide a PO box . She then asked who I was, and I responded with again asking for the company name and address. She then hung up on me.
05/24/2019 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NC
  • 28277
Web
Company reached out trying to collect a 10 year phantom debt from XXXX XXXX saying I had little time to pay before legal action was taken. Got a call from a different person the next day from XXXX numbers saying they were from County of my residence and that they were sending cops to my workplace sense I wasnt going to pay. Company was spoofing caller ID as well. XXXX XXXX and XXXX XXXX were the two individuals I spoke to.
01/15/2020 No
  • Debt collection
  • Payday loan debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • TX
  • 77396
Web
American elite recovery called me numerous of times to collect a debt from the XXXX XXXX of {$570.00}. They also called my father telling him his daughter was going to be arrested at work. So I paid the XXXX on XX/XX/2019 and its still on my credit when they stated they took it off now I get the run around and they dont even have a website. File number was XXXX account XXXX their number is XXXX
06/28/2019 No
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • WI
  • 54902
Web Servicemember
Was called by American Elite, a XXXX XXXX, he said they have attempted top serve me papers for the district Atty. Non of this took place. Said they will be tracking my phone to send a uniformed officer to my location. I said I was going to record the call and he hung up. This is the second time I felt with this company same tactics.
03/06/2020 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • MI
  • XXXXX
Web
01/16/2020 No
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 77396
Web
01/07/2020 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • IA
  • 50046
Web
12/18/2019 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • NY
  • 11238
Web
10/01/2019 No
  • Debt collection
  • Other debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • FL
  • 34787
Referral
02/26/2019 No
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • TX
  • 78723
Web