Ambassador Mortgage, LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/10/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • LA
  • XXXXX
Web
XXXX XXXX XXXX XXXX/XXXX XXXX XXXX I'm writing in regard of services I received from Ambassador Mortgage. The services where unsatisfactory. During the month of XXXX me and my spouse where pre-approved for {$220000.00}. We had three homes inspected along with the appraisal. This went on for nine months the broker could never close the deal and get the final clear to close. She would ask our Realtor at the time was XXXX XXXX with XXXX XXXX XXXX for extension after extension this went on for 2 months with no closing date. She was not able to secure our mortgage. She coerce use into the lock in rate. Her fees consist of {$400.00} lock in rate, {$250.00} transfer paper from one house to another, {$170.00} consultation fee, appraisal {$570.00}, Home inspection for three homes totaling {$750.00}, credit bureau {$26.00}. We are out of {$2300.00} XXXX XXXX Owner Ambassador Mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX, La XXXX XXXX.She was not able to secure our mortgage. She coerce use into the lock in rate. I would appreciate your assistance in resolving my complaint. If the matter is not resolved with a refund, I will seek small claims court and let a judge decide
01/02/2022 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • LA
  • 70802
Web
Started in XX/XX/XXXX until the day before closing. Ambassador Mortgage had me waiting on clear to close documents and never send it to tile company the day before I got a text stating she still working on paper work. I paid XXXX.to secure the house plus inspection, appraisal twice and i walk through, signed paperwork to have the utility cut on. I discussed with her how long it would take to have a clear to close.by time i have send all my paperwork and more. After servical weeks i ask her to send my doc over to another agent. she wouldn't transfer my paperwork XX/XX/XXXX to another agent because I kept asking can you get it done she said yes I'm working it I will have in your house. The day of closing no paperwork. My contact was canceled.
11/29/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • LA
  • 70791
Web