| 04/01/2023 |
Yes |
- Debt collection
- Other debt
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- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
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Web |
Older American |
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Debt Collector : Altitude Community Law ; Debt Amount : {$1400.00} ( consisting of {$200.00} in disputed fines, {$920.00} in Debt Collector fees related to these disputed fines and {$320.00} in property lien, late and other fees also related to these disputed fines ) ; Creditor : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX ( HOA ) ; Creditor Board President : XXXX XXXX ; Creditor XXXX : The Creditor will not disclose the current members of the XXXX XXXX XXXX for the HOA ; XXXX XXXX XXXX : XXXX, XXXX ; XXXX Community Manager : XXXX XXXX ; XXXXXXXX XXXX XXXX : XXXX XXXX, XXXX XXXX ; Complainant XXXX XXXX : Former Chairman and member of the XXXX XXXX XXXX XXXX XXXX XXXX HOA for over 10 years ; Complainant XXXX XXXX : Former volunteer heavily involved in the Creditors consolidation of filings and of the current Protective Covenants for the Creditor HOA ; Debt Collector Partner : XXXX XXXX of Altitude Community Law ( formerly XXXX XXXX of XXXXXXXX XXXX ) advised Complainants and the Creditor regarding the Creditors covenant consolidation and ACC function ; Debt Collector Litigation Partner : XXXX XXXX of Altitude Community Law threatened us with harassment if we continued to contact the XXXX XXXX XXXX XXXX ; Let us begin by notifying the authorities of what we learned about the current reputation of the Debt Collector. On XX/XX/XXXX at XXXXXXXX XXXX, XXXX XXXX described Altitude Community Law as a shakedown law firm that he is very familiar with pulling scams on homeowners in HOAs. He made these statements during his well-known, long-running consumer advocate radio broadcast called The XXXX XXXX airing on station XXXX XXXX. We do not want other homeowners in our HOA to be mistreated as we have been. We have been seeking for the XXXX XXXX, XXXX XXXX XXXX XXXX XXXX the Debt Collector to act in a manner that is both legally compliant and representative of homeowners. As a first step, the Creditor finally acknowledged in Board of Directors Meeting Minutes for XX/XX/XXXX that its policies in areas we have been disputing are not in compliance with current Colorado state statutes governing HOAs, such as HB22-1137. This Debt Amount would not have been incurred if the Creditor and Debt Collector had acted in a legally compliant, ethical manner.
The Debt Collector and Creditor extracted a payment from us of {$1400.00} in disputed charges paid under protest. We sent a check for this amount by courier on XX/XX/XXXX to stop the Debt Collector from acting on its threat of creating more debt charged to our account and to expedite release of a lien the Creditor had filed against our home. The Debt Collector, the Creditor Board President and the XXXX XXXX XXXX were first advised by us in writing on XX/XX/XXXX that the Creditors unwarranted lien was interfering with a financial transaction. The XXXX XXXX XXXX XXXX XXXXXXXX filed this lien on our home one day BEFORE the date of a letter from them reporting that we had 30 days before a lien would happen. Most egregious, that lien was filed while we were waiting for a response from the XXXX XXXX XXXX Accounts XXXX ( which never happened ) to their instructions ( which we followed ) to notify them if we disputed the validity of the debt. We have been denied access to any fair two-way dispute resolution process. We have written documents indicating the Debt Collector would have known of, and participated in, this situation before it processed our payment of the Debt Amount we made under protest.
When we submitted full payment of our disputed account balance by the deadline stated in the Debt Collectors validation notice, our communications to the Debt Collector, XXXX XXXX XXXX Community Manager & Accounts Receivable and Creditor Board President included these unambiguous statements : Email dated XX/XX/XXXX : We ask that Altitude Community Law stop sending us information that shows you owe the debt.
Letter dated XX/XX/XXXX : We ask Altitude Community Law to refrain from sending us any more information that shows you owe the debt.
In defiance of our demand to stop contacting us and AFTER receiving payment in full on our disputed account balance, the Debt Collector immediately resumed sending us unproductive troubling letters, two dated XX/XX/XXXX. XXXX of these letters threatens that we incurred additional legal services that would create more debt on our account. In it the Debt Collector falsely accused us of outstanding covenant violations related to the Debt Amount that do not exist and stated a compliance date in the past year. The other letter was sent to collect and justify a small part of the Debt Amount ( that had already been paid as of the date of the letter ) and to submit a severely delinquent ( and incorrect ) itemization of the Debt Amount. The Debt Collectors justification for the debt in this letter, consistent with all of its prior communications, fails to address any of the points of dispute that actually caused the Debt Amount. HOA records contain extensive written communications from us, mostly backed up by Certified Return Receipt mailings, reporting these disputes and requesting access to a fair two-way dispute resolution process.
The Community Manager denied our request for a Board hearing on these erroneous Debt Collector letters dated XX/XX/XXXX ( that threatened us with additional costs ) consistent with the Creditors denial or disregard of all our previous dispute resolution requests. The Creditor Board President did not respond to our request for his confirmation that we would not be charged for these letters ; he has not responded to any of our communications. Additional compelling support is submitted with this complaints documentation as to why we want both of these erroneous letters to be retracted by the Debt Collector.
The Debt Collector did not submit an itemization of the current amount of the debt of {$1400.00} with its validation notice to us dated XX/XX/XXXX. They waited until after the XXXX XXXX XXXX Accounts Receivable had complied with our request to post the missing Debt Amount detail to our online HOA account and after they received our check payment on XX/XX/XXXX. We did not receive an itemization of the Debt Amount from the Debt Collector until XX/XX/XXXX. The Debt Collector prepared an ( incorrect ) itemization of the debt as an enclosure to one of the legal letters dated XX/XX/XXXX. This letter is postmarked XX/XX/XXXX. The Debt Collector and Creditor should not be allowed to charge us for this severely delinquent, meaningless communication.
Particularly troubling is whether it is legal and/or ethical for a Debt Collector to also act as a major cause and creator of the debt it is collecting. This Debt Collector also serves as advising attorney to the Creditor HOA. The Debt Collector assisted the Creditor in denying us access to impartial covenant-compliant XXXXXXXX XXXX and to fair dispute resolution alternatives. Before the disputed fines and fees thereon comprising the Debt Amount began, a Debt Collector Litigation Partner at Altitude Community Law unfairly threatened us with a harassment action if we continued to contact the Creditor as we had been to resolve our disputes and to agree on our mitigating landscaping changes. This suppression tactic severely delayed and complicated our involuntary, expensive, extensive landscaping project ( which is still unfinished ) to mitigate adverse HOA community changes permitted by the Creditor. HOA records document that the effect of this Debt Collector/Creditor tactic was to dissuade us from requesting a board hearing when the first disputed fine leading to the Debt Amount began. We waited until a new Creditor Board President was elected. He has not threatened us with harassment for seeking dispute resolution required of the Creditor. His tactic instead is to ignore any communication from us.
In lieu of participating in any of our dispute resolution requests, the Debt Collector sent us unwanted letters and emails that exacerbated the disputes due to errors, omissions, threats and wasteful legal costs. The Debt Collector would not acknowledge legal advice previously provided by the above named Debt Collector Partner directly to us ( in our respective former capacities volunteering for the HOA ) and codified by her in our HOAs Protective Covenants regarding the Creditor HOAs Architectural Control Committee. Our reliance on that codified legal opinion was another key cause of the Debt Amount. Neither the Debt Collector nor the Creditor would honor compliance deadlines they established, which resulted in the first disputed Debt Collector letter charge of {$580.00} in the Debt Amount, additional disputed Debt Amount charges and the pending Debt Collector letter charges ( referred to in # 2 above ). Both of these parties refused our requests for an inspection of the damages to our property and its enjoyment. The Debt Collector also may have reason to know the Creditor Board President and Community Manager refuse to respond to our requests for HOA records and for other information critical to our reparative landscaping plan decisions.
It is troubling that, after receiving fees for blocking access to our homeowner and other rights, the Creditor states in HOA minutes that the Debt Collector will be paid to update our HOAs obsolete policies that caused the Debt Amount. Based on language in a Debt Collector letter to us, we are also concerned that the Debt Collector may have presumed to act as an Impartial Decision Maker. This in effect denies us any fair dispute resolution option in this matter. In addition, the Creditor HOA and Altitude Community Law have kept the identity of the Impartial Decision Maker anonymous, thereby eliminating our ability to evaluate the impartiality of said Impartial Decision Maker.
We can provide documentation of these and additional issues related to conduct of the Debt Collector and Creditor if relevant to any agencies handling this complaint.
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| 06/16/2021 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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In XXXX of XXXX in XXXX, CO, a hailstorm caused an undisclosed amount of damage to a number of properties. In XXXX of XXXX, due to adjustments made to the community 's insurance policy, the HOA 's insurance failed to cover the damage, presenting residents with a bill that exceeded {$10000.00}.
I purchased this property in XXXX of XXXX. When presented with this debt, I contacted my insurance company and since I was not the property owner, and my insurance policy didnt even exist at the time the damage occured, they were unable to accept the claim. My insurance agent also inquired why this debt was sent to me at all, as the HOA failed to disclose these upcoming repairs when I finalized the sale on my property on XX/XX/XXXX.
I received a letter stating that I could contest the validity of this debt, which I did immediately. I asked repeatedly for a verification of the debt, specifically asking for any paperwork, documentation-any type of proof that I was actually responsible for this debt. I was trying to get as much information as I could as to how the debt was assessed to me, and where in the HOA handbook, or legal documentation on their website would I refer to for this information.
I was ignored every single time. The HOA board had no idea if I was actually responsible, and resumed sending a typed letter with a bill attached, which I contested each time.
Sometime in XXXX, I received notification that the debt had been turned over to HOA 's law firm, Altitude Community Law, for debt collection purposes. Upon receiving another typed letter and an identical bill sent by my HOA, I immediately contested the debt, as I did not find the information they provided as substantial enough to where I could make an informed decision. Soon after I was notified that a lien had been placed on my property, and I again requested more information beyond the vague bill and a letter.
None was provided.
I have repeatedly contested the debt with the law firm. I'm not even sure what to ask for, but they have been no help in any way whatsoever, providing no information at all about the debt aside from that they will continue to pursue further actions to collect the debt if I don't agree to pay them immediately.
I'm simply asking how the debt was assessed to me, and if I am even legally responsible, and for 11 months this information has not been provided to me. I have never agreed to accept this debt, have repeatedly asked for more information, and my requests for detailed verification have not been addressed to my satisfaction.
I received a letter on XX/XX/XXXX as a response to my dispute, and they failed to address any of my concerns, repeating that if I did not agree to pay them immediately they would pursue further action. I emailed the law firm again, constesting the debt and requesting more information.
I received an email on XX/XX/XXXX, again threatening legal action of I did not pay them immediately, and again providing a debt " verification '' that I did not find to be acceptable amount of information. If the debt is mine, why can't they provide any proof to the person they feel is responsible for it.
The present bill states I owe {$12000.00}, which I refuse to pay unless i get full disclosure as how and why this debt was assessed to me. I feel as if I'm being threatened and cheated into accepting the responsibility of this debt, as the law firm is adding late fees and attorney fees routinely without providing any substantial information I've been asking for.
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| 05/23/2017 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I would like to add some information to my already opened case # XXXX . We got a few days ago a document from the court, which was held 20 days ago. About this court nobody inform us. Collection agency urge us to set up the payment plan. How we could set up the plan, when XXXX XXXX still counting late fees twice a month, after they put us under collection more than 2 years ago? Follow their rules, if they are getting regular payment by XXXX of each month, never will be any late fees. Follow our attachment it 's not seems like that. To get last statements through XXXX XXXX we could n't because it accessible only to administration. Resent paperwork we got through XXXX XXXX lawyer office. Since XXXX / XXXX / 2015 we paid to XXXX XXXX {$6500.00}. Our money somewhere lost follow our attachments. We are sending all our payments on time, but on court paper was n't noted. They showed only their processing fee in amount of {$1200.00} which was illegally stolen from our bank 's account. We would like to correct our debt amount through XXXX XXXX first, and then to set up the payment plan through collection agency. When I visited XXXX XXXX administration, I did n't get information, because they said it 's going through computer, and nobody could correct it. XXXX XXXX cheated on residents with their service fees. If nothing will change, we 'll collect signatures from our residents regarding poor serv ice. The street near ou r house very damaged for a few years and anyone could turn the neck by walking. XXXX XXXX sleeping in a darkness at night time, because just a few lights are working in the streets. Question : Resident! Pay huge money for poor service, and wait until our pockets will be full to do any better service.
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| 01/14/2020 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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This law firm is representing a property management company that has to do with our HOA in XXXX XXXX Colorado. They contacted us regarding deliquent HOA fees. I first contacted their law firm at the end of XX/XX/2019, beginning of XX/XX/2019. I have tried to work with this law firm for 2 months now to rectify this bill. I was willing and able to pay the amount owed in full via credit card in XX/XX/2019 but was told they do not accept credit cards, debit cards and even stated the only payment they would accept is money orders and or cashier 's checks. They have asked us to show up in court tomorrow in hopes of filing a judgment against us even though we have been in constant communication and have tried everything to rectify this bill before the court date. They now say that one of their attorney 's has to approve a payment plan, although I'm not sure how this is supposed to work if they claim they'll only accept money orders and or cashier 's checks. It has taken this law firm weeks to come up with a payment plan and again they refuse to vacate the court date. I've spoken with XXXX XXXX ( collection specialist in this law office ) repeatedly via phone and emails and continue to get the run around. I'm assuming to continue to extract more unnecessary attorney fees and interest. This law firm is obviously ill equipped to collect payments for HOA 's and refuse to lawfully work with consumers. Not to mention I have received 2 different statements from them for different amounts so their billing practices are shady at best. I have filed complaints with XXXX, Colorado State Attorney General and Colorado Office of Attorney Regulation Counsel against this law firm.
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| 02/08/2018 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I revived notification regarding a debt owed in XX/XX/XXXX from HindmanSanchez, related to HOA fees. I was served with papers in XX/XX/XXXX regarding a XX/XX/XXXX Court Date. I reached out to the Collections agancy on XX/XX/XXXX via Email which I can provide. asking for a payment arrangement. I received a call back from XXXX on the same day via voicemail advising about my email and payment request. I called her that same day and set up the arrangement as per my email. A direct Check mailed from my XXXX XXXX account starting XX/XX/XXXX for $XXXX per month until paid off. She advised as long as that was set up, they would be OK with the payment arrangement. HindmanSanchez recived a check for $XXXX on XX/XX/XXXX, then another check for $XXXX on XX/XX/XXXX. then another one on XX/XX/XXXX. the first two checks were cashed. the 3rd has not been. However the amount was pulled from my account on the day of mailing. on XX/XX/XXXX HindmanSanchez had a draft of XXXX withdrawn from my account. as per my original amount owed was XXXX no payments have been posted to my balance. as of today. the collections agency claim the draft was ordered because nothing had been posted. but they do see payments revived. Now they want to wait to see what was revived before they refund me any money paid over the amount of XXXX. I had a valid arrangement with them, they failed to follow their processes which caused my issue.
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| 03/22/2019 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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This complaint involves the property at XXXX XXXX XXXX. XXXX XXXX XXXXXXXX XXXX foreclosed via a sheriffs sale on the property. They foreclosed without a recorded vote or resolution appearing the board minutes as required by statute in Colorado.
They acquired title to the property on XX/XX/XXXX. A deed of trust remained on the property tied to the property the borrrower is XXXX XXXX XXXX. On XX/XX/2018 they sold the property to XXXX XXXX via quit claim deed and transferred all of their rights in the property. On XX/XX/2018 XXXX XXXX XXXX XXXX contacted the XXXX County Public trustee and the attorney representing the previously mentioned deed of trust and disclosed to both parties they were the titled owner of the property. They requested a revised intent to cure and an extension of the sale date so they could have an opportunity to cure the delinquent amount. They continued to correspond with the Public trustees office and XXXX and XXXX as if they were the owners even though they sold it on XX/XX/XXXX. This fraud enabled XXXX XXXX to show up on XX/XX/XXXX and cure the delinquency for {$29000.00} which he didn't have a legal right to do. The public trustee assumed XXXX XXXX was the HOA and allowed it to happen. Collusion and fraud have occurred at the expense of the homeowner, XXXX XXXX XXXX, XXXX County Public trustees office, and the citizens of XXXX XXXX.
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| 12/13/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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my complaint is against Hindman Sanchez now Altitude Community Law PC. They have violated many laws in dealing with me since XX/XX/XXXX. The most recent one is financial fraud. They obtained my home for their client XXXX through a sheriffs sale. The judgement was a default judgement whereas I provided the court with a Dr. note prior to trial date as I was hospitalized with XXXX. The judge was close friends with the plaintiffs attorneys and ruled against a continuance.
Nonetheless they proceeded to a sheriffs sale on XX/XX/XXXX. they received the confirmation deed on XX/XX/XXXX. they filed an intent to cure on the foreclosure of my first mortgage public trustee sale # XX/XX/XXXX-XXXX in XXXX county as they are entitled to do. This is where the financial fraud occurred. they sold and transferred ownership of the home on XX/XX/XXXX to XXXX XXXX. Colorado foreclosure statutes requires each junior lienor to file their own intent to cure. XXXX XXXX didn't file an intent to cure and acted under XXXX XXXX cure which is illegal under Colorado law. In speaking the XXXX county office they are clueless and thought the HOA cured the default. XXXX XXXX illegally cured a property he wasn't entitled to cure. Please help??
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| 05/17/2017 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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In XXXX a judgement was obtained against me for delinquent homeowners association fees and assorted late fees and attorney/collection fees. The company representing my homeowners association wa s Hindman Sanchez i n XXXX , Colorado. The debt was satisfied the same year and in XXXX a satisfaction of judgement was filed with the court and a copy was sent to me. Approximately two weeks ago I received a letter from Hindman Sanchez dem anding payment for the debt that was already declared satisfied, this statement showed balances, with late fees and collection fees from the time of the original delinquency, XXXX , through XXXX of XXXX , over a year after I received notice of satisfaction of debt. I also discovered they had placed a lien on my property in early XXXX . The letter was sent to an address I have n't lived at for several years, fortunately it was forwarded to me. This is another typical tactic of theirs, sending correspondence to addresses they know are incorrect. That is part of the reason that I accrued the initial debt that was declared satisfied in XXXX .
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| 07/25/2019 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Hi, I was recently sued by an XXXX and a judgement was entered. The original judgement was entered on XX/XX/2019 for {$540.00} for the amount owed and court costs. On XX/XX/2019 a further judgement of {$2200.00} was entered for attorneys fees. When this law firm contacted me, they indicated I owed amounts which had already been decided in the judgement, specifically the {$1500.00} as indicated on the attached ledger and an additional {$3900.00} in attorneys fees. I have disputed these amounts and have gotten nowhere. Also, they are charging for attorneys fees which would have already been included in the judgement and are charging 18 % interest, which according to Colorado Revised Statutes XXXX, the most they can charge is 8 % when there is no other agreement.
I have tried XXXX times to pay on this debt and they have rejected my checks saying there was a " restrictive endorsement ''. I indicated the monies on these checks was only for the judgement, since they are trying to charge me for other items.
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| 07/15/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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In XXXX, I was contacted by a law firm called Hindman Sanchez, regarding a debt owing to my HOA, managed by XXXX XXXX, in CO. Prior to that, we had paid our HOA dues by ACH, as we now reside in Florida. When I received the notice, I looked at my bank account and realized that the HOA had stopped submitting the ACH 6 months previously. I immediately wrote a check to cover the difference, but shortly thereafter received another notice that Hindman Sanchez was intending to pursue collections. I asked for clarification on what they were trying to collect, but did not receive a response. I then received a letter stating that they have obtained a judgment, but when I call them, nobody answers the phone. I have documentation of all the payments but can not get anyone to respond to my calls or emails. Any help you can provide would be much appreciated. Thank you!
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| 09/14/2020 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Altitude Law, XXXX XXXX constant harassment regarding alleged debt not owned. XXXX XXXX represents XXXX XXXX XXXX which has failed to provide proof of payment Misc Expenses on behalf of XXXX XXXX. XXXX XXXX XXXX is billing for XXXX XXXX reserve with no account for the reserve account.
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| 02/10/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Disclosure verification of debt
- Not disclosed as an attempt to collect
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Web |
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I am receiving correspondence from XXXX and XXXX. XXXX is a blogging company and they are doing business of XXXX law firm with this company without representing that is the case.
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| 07/31/2021 |
Yes |
- Debt collection
- I do not know
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- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
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Web |
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I can only assume this is from Altitude Law they have left messages taped to my door at my home. The last one received stated will send a sheriff to deliver instead.
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| 04/26/2018 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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| 05/10/2017 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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| 10/12/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- False statements or representation
- Indicated shouldn't respond to lawsuit
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Web |
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| 08/25/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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