Alorica Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/23/2016 No
  • Student loan
  • Federal student loan servicing
  • Dealing with my lender or servicer
  • Trouble with how payments are handled
  • CA
  • 950XX
Web
I defaulted on my student loans a few years ago after I got sick and had to drop out of school. I made so many mistakes but when I had to decide between paying my loan payment and paying rent I did n't know what else to do. The collection agency West Asset Management was assigned my debt and began calling my place of work, relatives and who knows where else. At this point the job I had was the only thing standing between me and not having a place to live and they would n't stop calling, even after many written requests, and they called all day long! I was reprimanded verbally and in writing for this at work but I did n't know what to do! The only way they stopped was when I made a payment plan, but they required me to pay an amount I told them I simply could not pay. I went ahead with it because I was desperate afraid of getting fired but of course I could n't pay it. The woman I spoke to led me to believe that my chances of going back to school and getting student aid were done if I did n't keep the payment plan which was heartbreaking. However, I found out a while ago that I could still rehabilitate my loan and go back to school so last XXXX I contacted West Asset Management and they said yes I could rehabilitate my loan in six months. It sounded easy enough to get a payment plan set up ; all they needed was pay stubs, statement of my expenses etc. but this is when the trouble started. I first tried sending pictures because the man I was working with said that would be fine. after three or four times sending different pictures of the same document it was clear this was n't going to be as easy as I thought. I tried faxes and scanned copies many, many times also but there was always one little thing wrong with whichever copy so they could n't accept them. I sent the documents at least 8 times via email and multiple times by fax as well and there was always some obscure reason his bosses said they would n't work. By now it had taken SIX MONTHS to set up the payment plan and it was hard just to get him on the phone. After struggling with them for six months it became clear that I would have to drop out of school again because I would not be eligible for financial aid. I made a complaint on their website to see if that would help and it did. When I called the next morning they transferred me to some manager who said I would be signed up for a payment plan in 24 hours. I sent the documents one more time and miraculously they were just fine this time. He of course tried to get me to pay it all at once ( which I would LOVE to do ) but I reminded him that I am poor. He said no problem and that it would just be XXXX a month. I explained to him that I only make {$750.00} a month and that would be 40 % of my monthly income. He told me that this was the best they could do and they were calculating it taking my income into account. This time around dealing with someone so sleazy I am a little older and wiser and had done better research. I kept calmly reminding him that this was NOT what the government says to do, reminding him of what the payments should be while he got more and more riled up. He tried being " patient '' with me to make me feel stupid but I was not backing down on this. He suddenly realized there he was looking at the wrong box on my pay stub and instead of {$300.00} a month it would be {$5.00} a month!! There is nothing on my pay stub that would cause my payments to change like this. He had my income plain as day sitting in front of him. This kind of dishonesty would have worked on my before though, in fact it did. Being poor is hard enough without being treated like garbage too. Anyone can become poor and those of us struggling to work their way out of poverty are entitled to as much dignity and respect as we demand for anyone else.
08/02/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • XXXXX
Web Older American, Servicemember
XXXX advertise a family plan The new XXXX Framily " Plan brings together friends family and others. The more people your Framily introduces XXXXup to XXXX phone lines- the more everyone saves without sharing a bill. That 's unlimited talk, text and XXXX data for as low as $ XXXX/month. per line. " XX/XX/XXXXComplaint DepartmentXXXX XXXX XXXX, XXXX. XXXX. XXXX XXXX, GA XXXXDear Sir or Madam : I am writing to dispute the following information in my file. XXXX/XXXX, Attached is a copy of E-Mail correspondence from XXXX Representative. For fifteen years XXXX XXXX phone Company was my carrier and bill was paid monthly in a timely manner. XXXX advertised a plan called Framily Plan and in the plan guaranteed individually billing for each member that signed up for the plan. All members who signed up in my plan requested individual billing unfortunately it did not workout XXXX billed me directly for each account and in good faith I paid the bill with hopes that the matter would be resolved. Called XXXX repeatedly speaking with supervisors, going to the store with members in this plan trying to get billing matter resolved, all the members wanted was to be billed separately as XXXX advertised. This matter was never resolved and my account was closed and open an account with XXXX and filed a complaint against XXXX with Federal Communication Commission. There was a contract with XXXX that was violated by not billing each person separately as advertised, in that contract it called for mediation which did not happen. XXXX is a third party which was not a part of this contract, there has been no communication with XXXX and it is problematic that they are attempting to smear my good name. The facts are not accurate or incompletes because in good faith an attempt was made to resolve this matter, XXXX did absolutely nothing to try to resolve this matter in my opinion as a consumer there was an attempt to take advantage of me by demanding that I pay for all account when clearly XXXX repeatedly advertised this plan with individual billing, this issue was fixable you can not continue to charge when you have been notified that there is a problem. I am requesting that the item be removed tocorrect the information. Please reinvestigate this matter and delete or correct the disputed item as soon as possible. , XXXX XXXXXXXXXXXX ; XX/XX/XXXXYour inquiry was forwarded to the XXXX Executive & Regulatory Services department, and I have been asked to address your account concerns. Please accept my apology for any inconvenience you may have experienced as a result of this matter. I look forward to the opportunity to assist you. Please contact me by calling our department toll-free at XXXX. I am available Monday through Friday between XXXX. and XXXX., Central Time. Please reference case XXXX at the time of your call. Sincerely, XXXX XXXX. XXXXXXXX XXXX XXXX account reported on XX/XX/XXXXClosedAccount # XXXX $ XXXXBalanceXXXXOriginal Creditor $ XXXXHigh BalanceXXXXOpened DateXX/XX/XXXXLast ReportedIndividualResponsibilityAccount information disputed by consumer, meets FCRArequirementsThese are the collections accounts that are reported as open on your credit report. AgencyOpen XXXX Balance WEST ASSET MGMT {$24000.00} account reported on XX/XX/XXXXXXXX account reported on XX/XX/XXXXOpenAccount # XXXX $ XXXXBalanceXXXXOriginal Creditor $ XXXXHigh BalanceXX/XX/XXXXOpened DateXX/XX/XXXXLast ReportedIndividualResponsibilityAccount information disputed by consumer, meets FCRA requirements
05/17/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • GA
  • 30038
Web Older American
I took out a personal loan with this company in 2022. I was under the impression that it was a loan with a credit builder savings account attached to it. The amount I was approved for was {$4000.00} ; where I received {$1500.00} to use towards my debts ( the loan portion ) and the other {$2500.00} would be placed in a savings account that I would have access to once I have made all of my installment payments totaling the {$4000.00}. I contacted XXXX in XX/XX/2022 requesting to cancel the savings account portion of my agreement because I was experiencing a financial hardship due to medical reasons and after making {$1700.00} of payments towards my account. I thought that I would be able to cancel the savings account portion provided that I paid back the loan amount that I had actually received. I made several calls and sent emails requesting to cancel the savings account portion and each time I was told they couldn't cancel the savings account portion. I even went to their website to see what their cancellation policy was and in the FAQ section I did see where you could cancel the Credit Builder Installment Edition account. When I contacted XXXX with my findings on their website they informed me that I didn't have a Credit Builder Installment Edition account ; but that I had the Borrow & Grow product and the option to cancel didn't apply to my account which I was not aware of. The back and forth with them went on for weeks with no solution to the problem. Then to make matters worse after numerous emails to them through XX/XX/2022, I receive an email on XX/XX/2022 informing me that another company SST is now taking over my account effective XX/XX/2022. This matter has been very frustrating. Needless to say, when I reached out to the new company SST they also told me I do not have the option to cancel the savings account portion and that I would have to make payments which I can't afford. I never received any documentation from this company stating that cancellations were not allowed for this product. They have marked my account late and added fees because I have not been able to make payments towards this savings account and they have reported this to the credit bureaus which has affected my credit score tremendously ; resulting in my score to be decreased by XXXX points. I feel that this is a bad business practice and very deceiving. This matter has caused me a lot of stress and I would like to know what I can do at this point. Like I explained to each person I spoke with at both XXXX and SST I take full responsibility for the {$1500.00} that I actually received, and I did pay back {$1700.00} thus far for the loan portion but I feel like I am being forced to send payments for a savings account that I don't have access to, nor will I have access to it until I pay {$2500.00} plus interest. Due to my medical issues and trying to maintain my living expenses I can't afford these extra payments. I've filed a complaint with the XXXX and I have saved all of my email conversations with this company. I've also filed complaint with the FTC because this is really bad business practices. I've never heard of not being able to cancel a savings account before or any product for that matter. Some cancellations may come with some type of fees ; but XXXX and the company SST that took over the account just down right told me I could not cancel at all. I really need help with this.
03/20/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • TN
  • 370XX
Web
Companies involved : XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, CA XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, NJ XXXX ( XXXX ) XXXX System & Services Technology XXXX XXXX XXXX XXXX XXXX Mo XXXX XXXX XXXX XXXX Unknown location ( They are answering the phone now when S & ST is called. ) I obtained a borrow & grow plan Saving-Secured loan with XXXX on XX/XX/2022. In XX/XX/2022 I was advised that Systems & Services Technology out of New Jersey was taking over the loan and any questions regarding this would have to be handled by them. All my payment history is no longer available on the XXXX website. The only thing available is the savings account amount. 1st On my agreement, XXXX states that " I '' have a savings account ending in XXXX with XXXX XXXX XXXX. The loan amount was for XXXX. I only physically received XXXX. The other half was to remain in my XXXX XXXX savings account. I was also told and it is stated in my contract that there is no prepayment penalty. I was not told I would be paying interest on the savings amount. It was my understanding I would be only paying interest on the amount that was deposited into my checking account which was XXXX. ** I called XXXX XXXX XXXX and I have no savings account and they advised their account agreement that XXXX provided is NOT their agreement. This should be illegal and misrepresenting and should void this contract. 2nd I called Systems & Services Tech. several times to pay this off, after their take over. They instructed me that I would have to pay my savings amount to them in addition to the amount left over from the amount that was deposited in my checking account. They stated then they would pay my savings amount back to me and this could take up to 20 days. This does not sound legal. Today I called them and a XXXX XXXX answered, when I questioned why they were answering they stated they were affiliated with SST. I told them I wanted to pay the amount I owe and only the amount that was left over from the funds deposited into my checking account. I also ask for a print out history of my full payment history. XXXX advised she could not do that. They don't have it, neither does XXXX. She told me a Supervisor XXXX XXXX would be calling me back. I also told her I made an extra payment that I made sure they knew was to be applied to principle only and it was not they took out interest. I researched the company on the XXXX and I am finding that there are a lot of people that paid them in full ( their savings and what was due ) up front just to close the account and still have not received their savings. I have been in good standings and have paid my account when due. I want to close this account and close the auto draft with this company. I don't feel like these companies are operating legally. Some one should stop them. I do not want to pay them my savings amount ( which I have had no access too ) I only want to pay what is due. I am asking for an amortization of my loan and payment history.
11/29/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 95112
Web
I had opened a XXXX credit builder account early last year starting in XXXX to help build my credit score back up, they had sold my loan off to a debt collection agency, breaking the terms of the agreement. The loan was financed at {$4000.00}, with {$2000.00} being given to me upfront, with the other {$2000.00} being locked into a savings account with interest. I would gain the {$2000.00} after the payoff of the loan. XXXX not only sold off the loan to this company, they broke the rules and agreement I had made with the company in terms of payment. The new company the loan is a part of, Systems & Services Technologies ( Part of XXXX ), said I was XXXX dollars past due on my payments, when my statements show I have made every single payment I was supposed to make over the entire year of XXXX, in XXXX I had made a late payment to XXXX but it was taken care of and reported as current. After the transfer, I was not informed of the transfer, nor did XXXX tell me or let me know that the account was being transferred to another agency. According to the FCRA, loan transfers must let the person know that it was transferred, which I was not. Not only this, the payment agreements were every two weeks on the XXXX I get paid, this is currently not happening, and my payments are being taken out on the weeks and days I do not get paid. The accounts on my credit score also are currently being reflected as two different accounts, one being closed and the other being SST reporting that I'm past due 60 days when I have no past due payments in the system. If there were any past due payments that just so happen to have randomly popped up in my two years of payment, I was not informed nor aware by XXXX or SST. After calling the company they refused to tell me where the missing payments were coming from and after finally pressing they told me months I had already made payments for, with these also being the months the loan just so happened to be transferred over to SST. These missing payments were not reflected on SeedFi and only showed up after the loan was transferred to SST, with multiple people saying the same thing happened to them. In my account summary it currently says my payoff balance is {$2500.00}. The original loan amount is {$4000.00}, with all my current payments made for the year, I still do not understand how I'm being reported as 60 days past due when I have made all my payments for the year. This loan is predatory and the companies involved are predatory, there have been multiple reports to the XXXX and on various websites about " missing payments '' that have randomly popped up for people, people not getting their savings money, with the same responses being made over and over and over again. This is a scam and I wish I could go back and time and tell myself not to take this loan. A terrible experience with my credit score taking the hit.
07/21/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • CA
  • 949XX
Web
I got a loan with a company used to be called XXXX on XX/XX/2022, the company put part of the loan in a locked savings account which won't have access to until the loan is paid off. A few months after I took the loan, XXXX informed all their customers that they decided to sell all customer loans to another company as a strategic business decision. Thus, my loan was sold to a company called " Systems & Services Technologies , INC. '' or SST as short name. I was able to establish online account with the new company and set a username and password to start paying my monthly payments to them. Due to financial hardship, I was late for a few months. One day, I was trying to login to my SST portal to make the late payments, then I received error message saying " XXXX - File or directory not found '', so I wasn't able to make any payments. A few days later, I was checking my credit report and found that I have negative account showing on my credit reports as a collection account with amount of {$110.00}. It seems that SST liquidated the savings account and used to pay the balance on my account without informing me. The savings account that was locked had a balance of {$670.00}. However, that savings account was liquidated and the amount of {$670.00} was used to pay the loan balance. Please note that I didn't receive any communication or mails from SST that my savings account will be liquidated. And as I mentioned above the website of the successor company who bought the loan from the XXXX wasn't not letting me to login so I couldn't pay the balance of the loan which was {$110.00}, and I don't have any information for that company so I can send them the payment. As I mentioned earlier I didn't receive any mail or any communication from that company regarding any actions they were planning to take regarding my savings account or the loan balance. I am also attaching screenshot for the screen when I try to login to my account through the company 's website, and will see that it gives me error message as " Not Found '' page. Now that amount of {$110.00} is showing in my credit report as charged off or in collection. Now my credit score went down because of this negative account that is showing as a collection on my credit reports with all the 3 credit reporting agencies. With all that mentioned above, I am requesting to delete that account from all of my credit reports as it's causing harm to my credit specially that I need to move soon and rent a new apartment, and with that account showing in my credit report it will be hard for me to rent a new place. I want to pay the balance owed of {$110.00} but I need first to make sure that SST will remove the negative account from all 3 credit reports and I need to know how can I pay that balance. Thanks, XXXX XXXX
03/29/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem with the payoff process at the end of the loan
  • FL
  • 33830
Web
I originally took out a loan on XX/XX/XXXX through the company XXXX in the amount of XXXX XXXX This amount came to me as a borrow and save plan. They gave me a cash amount at the start of the loan in the amount of XXXX XXXX and the remaining balance would be placed into a savings account as I paid a biweekly payment of XXXX XXXX until the balance was reached and paid in full. On XX/XX/XXXX the account was transferred to a different company called SST, Or Systems and services technologies inc. at this time I was advised that no changes will be made to my original contract and that SST would be handling my account further. I was also advised that the savings account that was originally set up by XXXX XXXX XXXX in part with the XXXX account, would be safe and secure and released to me 14 days after the final pay off was made. On XX/XX/XXXX, I made the final payment of XXXX $ to SST. This left my savings account balance at XXXX $ that would be sent to my checking account 14 days after pay off was made. I was advised when calling to make that final payment that I would get the funds my XX/XX/XXXX. I called on XX/XX/XXXX to make sure that my account information was received correctly and I was advised that they had all of the correct information and that the funds would now be released on the XXXX day after final payment and the call center rep stated that I should receive the funds into my account by XX/XX/XXXX. I reached out to SST today XX/XX/XXXX at the number XXXX to inquire what the status was of my savings account balance being released to me. The agent stated that there was no time frame available to give me as to when I would get my money. She stated that cross river bank had the funds and were holding them and many accounts were not granted their savings returns. I asked what I needed to do to get this money that is owed to me per my original contract with XXXX and she stated that all she could say was to wait and see if they arrive. They have no information on where my money is, but they received my final payment. As per the contract I was supposed to have the funds sent to me within 14 days. At this time there is no movement being made by SST to pay me what I am owed per the contract I signed. At this time I have no clue if I will ever see these funds. I discovered through various reviews of other customers that this is an ongoing issue with this company and no one is getting their money from their borrow and grow accounts as originally planned. This is very frustrating and bad business. I simply want the money that I paid into this account that I am owed. At this point I have paid more than both the original cash amount given and interest have accrued and they have essentially stollen XXXX $ from me with what seems to be no intention of paying it back.
11/13/2016 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • XXXXX
Web Older American
I received a prescription from my XXXX doctor at XXXX. It was approved by Medicare 's XXXX section. I chose XXXX. I had problems getting lots of things from XXXX and finally could on my own.But the one thing I could not get was the XXXX. XXXX in Medicare 's XXXX department helped me. All went well after that. the XXXX and a lot I believe of the XXXX I had. But because of the cost I switched to an XXXX plan. XXXX probably knew long before it said anything to me which was XX/XX/2016. At that time XXXX said if we did n't make arrangement we would start being charged. I quickly called my XXXX plan they agreed to pay XXXX the same amount that Medicare was paying them through he end of the year ( 13 months ). Now I felt comfortable. I waited until I heard back from XXXX, the operators first said do n't worry I do n't owe anything, second said you only owe {$500.00}, then Phone call saying the machine must be returned or I will start being charged, then a XXXX showed up NO ADVANCE NOTICE, NO PAPERWORK! and two more times he said they always do this. I thought about even the older Medicare patients using Medicare, just doing what they are told. XXXX has paperwork for something cost {$6.00} but some of these machines cost {$4000.00}! Anyhow I returned it myself. They would not take it up front, only in the back, I noticed right next to a XXXX office Any employee could run a scam. Well after dropping it off I had to go back up front to sign. He pointed where to sign, I did not, I wrote right above. I covered the entire page saying that XXXX was not willing to work with my medical insurance co.. Then I started getting bills. The first for " new patient '' for a {$1000.00}. and that went on at the same time as they tried to get additional personnel informational. I kept on saying I will not give personnel information over the phone- request it on company letterhead and I will answer it. They never did. I would get calls asking for calls with my middle name, and just like for anyone I would ask what did you want if I did n't recognize the voice. Then I got this letter saying if I did respond within 30 days of receiving it then I accept the amount owed. Well the XXXX happens to be a Sunday and they are closed. Trying to get a letter there over night at XXXX no. so I figure the best way was to tell you, the government, that they are and have been using scare tactics on me since XXXX with all the health issues I have ; all you have to do is ask me to print them out and you can see. I am not making this up. I 'll call XXXX on Monday, and different people if need be. Thank you so much for taking the time to read this and even if you ca n't do anything I understand There always is XXXX and XXXX. Company doing collection for XXXX now GLOBAL RECEIVABLES SOLUTIONS
01/08/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • PA
  • 195XX
Web
I took out a credit builder loan with XXXX around XXXX of 2022. Its a loan that was $4000, I received 1500 of it up front and the rest was locked In a savings account held by XXXX XXXX I liked the idea for someone like me rebuilding my credit and XXXX was a reliable company with a great reputation so I I felt at ease borrowing from them. Also one of the biggest draws for me was the automatic payments that happened every pay day so that I didnt even have to worry about making payments and they just came out every time I got paid. I wouldnt even notice it. It was going very smoothly. Until XXXX 2022 I got an email from XXXX saying they sold my loan to a company called SST (systems and services technologies )Which ok, it happens but I had only really heard of that with mortgage loans not with a loan like this. However XXXX assured me in the email that nothing would change, terms were still the same, auto payments would carry over and that my savings would be safe and I didnt have to worry about a thing. Well I should have known when I went to create an account on the new companies site and couldnt see any of my past payments made or any other info on my loan (and still cant) that something wasnt right. Fast forward to last Tuesday I get a call at work from someone at SST saying Im THREE payments behind on my loan and I owe them almost $300 immediately. What? I explained the email I got that said my auto payments were supposed to be transferred and that I had assumed they had, because silly me why would a bank lie to me? The man who called from SST looked this up and said oh youre right. I am so sorry about that. But they didnt get set up on our end so now youre behind and we are reporting this to the credit bureau Lovely. I made one payment like I told them I would right away when I got paid but that I cant pay all three at once. That is NOT what I signed up for. I also didnt sign up for a loan at a shady company that calls and harassed me several times a day over THEIR mistake. I never ever ever would have taken out a loan with a company that operates with a website that has about two features , doesnt show me where my savings account is, what payments have been made, nothing.. and that cant get auto payments set up correctly and that just doesnt care and calls and harasses me over THEIR MISTAKE. And XXXX XXXX .. Im sure they knew in XXXX they were going to sell my loan, I should have been made aware so I could have opted out. Im not the only one that feels this way. Theres a whole XXXX devoted to this topic and people talking about forming class action lawsuits. Two companies took advantage of people who already dont have good credit and are trying to rebuild. Shame on XXXX and sst.
01/16/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • KY
  • 40065
Web
So, I've tried working with the original loan owners ( XXXX ) and having them work with my XXXX XXXX, then filing with the XXXX and CFPB with XXXX. They weren't merely unhelpful, they were condescending and just awful. They've since sold this loan to a backwards, archaic to the point of feeling really sketchy company called SST, which I've heard is a debt collection company ( I think because they knew they were having problems collecting on their predatory loans ). I've tried to get this company to work with my XXXX XXXX XXXX, but I think they have even few people working in customer service. I got the so-called credit builder ( or I thought it built credit ) loan in XXXX where they gave me {$1500.00} ( I only wanted an outright loan, but they only gave me this option and tacked on {$2500.00} in " savings '' that I couldn't touch with the gouging interest rate of XXXX XXXX with a credit score of XXXX and an estimated income of around {$34000.00} gross income with a huge debt burden already ( I think it was {$8000.00} XXXX then maybe more ). Most personal loans were denied me. I don't understand why I was even offered this. It is predatory. Oh, and the payments were {$200.00} a month. A HUGE burden. I was trying to use this to pay off loans, to improve my situation. I thought that would increase my credit, and I could pay off this predatory loan with huge payments, the only way it would have been worth it. Instead my credit barely changed until recently ( but my debt burden is so high, I still only can get payday loans which are worse ). My debt increased a huge amount. I started having to take out cash advances, other small loans, and starting getting late on bills which I've never done before. I have since had to borrow $ XXXX from my mother with no end in sight to having to keep asking for money as well as constantly using my cash advances. Plus I've had help from family knowing I was struggling, so extra help besides that from my mom. I'd been managing ( tight, but without any help, any late bills, any cash advances ) my previous debt ok, but after I got the XXXX loan, it all snowballed and I was looking at what if I had to file bankruptcy until I found out about debt management programs and started one with XXXX ( which XXXX refused to work with after saying they would ) and which caused my credit cards to be closed. I've paid {$1600.00} to XXXX, I received {$1500.00} I've received to date from XXXX. I tried to get the new lender to work with my XXXX, but I've heard nothing for two weeks. Absolutely as uncaring and unwilling to work with me in any way as XXXX.
05/04/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • FL
  • XXXXX
Web
WEST ASSET MANAGMENT ACCOUNT NUMBERs : XXXX In response to complaint : XXXX Your company have violated FCR A 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, transfer for consideration, or place for collection a debt that such person has been notified under section 1681c-2 of this title has resulted from identity theft. ( 2 ) Applicability The prohibitions of this subsection shall apply to all persons collecting a debt described in paragraph ( 1 ) after the date of a notification under paragraph ( 1 ). ( 3 ) Rule of construction Nothing in this subsection shall be construed to prohibit -- ( A ) The repurchase of a debt in any case in which the assignee of the debt requires such repurchase because the debt has resulted from identity theft ; ( B ) the securitization of a debt or the pledging of a portfolio of debt as collateral in connection with a borrowing ; or ( C ) the transfer of debt as a result of a merger, acquisition, purchase and assumption transaction, or transfer of substantially all of the assets of an entity. A person that furnishes information to any consumer reporting agency shall have in place reasonable procedures to respond to any notification that it receives from a consumer reporting agency under section 1681c-2 of this title relating to information resulting from identity theft, to prevent that person from refurnishing such blocked information. The reference items are listed below please take this matter very serious WEST ASSET MANAGEMENT ACC OUNT NUMBERs : XXXX I have report your company to consumerfinance.gov As a form of record and I am prepare to sue your company Example In re XXXX XXXX XXXX XXXX XXXX Telephone Consumer Protection Act Litigation, Case No. XXXX , in the U.S. District Court for the XXXX XXXX of Californi a Stop collect ion proceedings against me Signatures on applications and accounts Investigators report XXXX XXXX SS # XXXX DOB XXXX ADDRESS XXXX XXXX XXXX XXXX XXXX , FL XXXX
12/22/2021 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Billing problem
  • CA
  • 960XX
Web
My husband and I took out a loan for an XXXX XXXX XXXX Bank in XX/XX/XXXX. SST took over the loan shortly thereafter ( Acct # XXXX ). The loan required automatic monthly withdrawals from our checking account of {$300.00}. These withdrawals took place with no issues for nearly 7 years, then in XX/XX/XXXX, for an unknown reason SST submitted the request for payment to our bank using the wrong checking account number. The bank branch manager confirmed the wrong account number was provided by SST and sent us a screenshot for our records ( bank transaction record of attempt and denial uploaded ). The bank denied the payment ( there have been no changes to our banking situation/account, etc. ). This mistake on SST 's part resulted in a delinquent payment and negatively impacted our long-standing excellent credit scores by more than XXXX points each! When I realized something went wrong I paid what was in arrears immediately including late fees. When we explained the situation and asked for resolution on XX/XX/XXXX, they said they would have a manager in their dispute resolution group call us. We have not received a phone call response as of XX/XX/XXXX. I also note that their automatic payment policy includes a statement that says once notified of an error, they will determine if an error occurred within 10 business days and will correct any error promptly. We received a letter dated XX/XX/XXXX from SST responding to a request to remove negative comments from our credit history. However, it is clear that instead of investigating the situation they simply confirmed payment was made more than 30 days late ( see uploaded SST letter ). It also appears that they are charging us {$45.00} for a " XXXX XXXX XXXX '' on XX/XX/XXXX ( see last page of uploaded SST letter ). We are in the middle of refinancing our home, and this mistake on SST 's part will end up costing us tens of thousands of dollars over the life of our new loan since their mistake means we no longer have stellar credit scores and will not get the best rate. SST has not owned or even acknowledged their mistake nor made any attempt to make it right for us, loyal customers of 7+ years. I have sent a response letter to SST requesting an actual investigation to identify why an incorrect account number was used, dated XX/XX/XXXX ( see uploaded letter to SST ).
08/16/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • OH
  • 444XX
Web
In approximately XXXX I received notification that possible fraudulent activity was reported on my SST Visa Credit Card. ALL transactions and statements were only done online with SST. I have had the account for approximately 16 years with no issues. At that time they shut down my online access " for protection ''. I was unable to reach anyone through their phone lines. I tried numerous times. I received no information on the fraudulent activity. I then was denied a loan from my credit union who I have never had an issue with because they showed me that on the XXXX report it showed TWO charge offs by SST and reported to a collection agency both for {$1800.00}. I immediately called SST again almost daily for weeks the phone again would reach an automatic voice that said they detected my number and redirected me to a message that said the voicemail I reached could not receive any messages then go beep-beep-beep and hang up. Over the last month I have tried NUMEROUS times with the same result and never being able to reach anyone. I also tried the collection agency. I spoke with numerous agents and a supervisor. The supervisor informed me ( after looking into the account ) that they never reported the collection to XXXX and I would need to speak to SST directly. He told me they had just received the paperwork and that it should never appear twice from anyone. This should NEVER be reported as a charge off. They closed the account because they shut it down because they told me there was fraudulent charges by someone ( not me- but it had been hacked ) and I have been unable to reach anyone to talk to resume payments as I ALWAYS make every month for 16 years. The supervisor at the collection agency did not even want to take a payment as he said I needed to talk with SST directly. I then tried to dispute with XXXX today to find out my XXXX account was hacked, so I will also need to file something with them. This account has become a nightmare. I need this rectified as someone else charged on the account and everything was shut down on me to protect me, but then I was unable to access anything and it was ( I am assuming ) accidentally turned in by SST as a charge off and TWICE! Please remove the charge off ( both ) so that my credit is back to a good standing with my credit union. Thank you.
03/07/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 93612
Web
Upon purchasing a shipping label from XXXX, I was asked if I wanted to initiate a XXXX mychoice account to track shipments and purchase future shipping. I made one purchase with a credit card for around {$12.00}. I am the only one who knew about this account from my company, XXXX XXXX XXXX XXXX and nobody else has access to this account. Invoices began arriving from XXXX on XX/XX/XXXX for {$150.00}. The shipping charges indicated were for shipments I did not make or authorize and had no connection to me or my location. All shipments were to/from locations in the eastern half of the United States XXXX I am in California. Additionally, I have no idea how I was receiving paper bills when the payment method I had used was a credit card. I called and disputed this first bill and was told it was reversed. I updated my online password. I received a second bill on XX/XX/XXXX for {$600.00} which indicated there was another bill sent on XX/XX/XXXX for {$190.00} that I did not receive. When I called to dispute, I was told both of the invoices ( XXXX and XX/XX/XXXX ) would be reversed. I then received an invoice on XXXX crediting ( {$210.00} ). Based on the way these responses appeared to flow, I figured this was resolved as was explained over the phone. When I received an invoice on XX/XX/XXXX for a {$48.00} late fee, I figured this was in error and that XXXX would catch and resolve this based on confirmations that all invoices had been cancelled. On XX/XX/XXXX I received a collection notice from EGS Financial Care , Inc. attempting to collect a debt that I had confirmed with XXXX was not mine, nor was it current. I called XXXX today and spoke with XXXX. She cancelled the invoice on XX/XX/XXXX and provided a confirmation number ( XXXX ), stating ALL invoices had been cancelled/reversed and there was a {$0.00} balance on this account. Upon research I have noted MANY online forum complaints that state this happens regularly and that there is a problem with XXXX ' system that allows anyone to charge shipping to other 's account numbers by simply having the account number that appears on the shipping label. This is wide open for fraud and I am being wrongfully and knowingly collected against as a result. Please assist me in seeing that this situation is brought to a stop.
09/16/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 334XX
Web Servicemember
This letter is in response to your recent claim regarding account # XXXX, which you claim to have verified as closed and XXXX balance. Yet again, you have failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested. Additionally, please provide the name, address, and telephone number of each person who personally verified this alleged account, so that I can inquire about how they " verified '' without providing any proof, bearing my signature. I am again formally requesting a copy of any documents, bearing my signature, showing that I have a legally binding contractual obligation to pay you the alleged amount. An employee looking at their computer screen, seeing my name listed in their database is NOT verification or validation of any alleged debt. Be aware that I am making a final goodwill attempt to have you clear up this matter. The listed item is entirely inaccurate and incomplete, and represents a very serious error in your reporting. I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the FTC and the Attorney General 's office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act. I further remind you that you may be liable for your willful non-compliance as per FDCPA 807. False or misleading representations [ 15 USC 1962e ] Failure on your behalf to provide a copy of any alleged contract or other instrument bearing my signature will result in a small claims action against your company. I will be seeking {$5000.00} in damages for the following : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violation of the Fair Credit Reporting Act You will be required to appear in a court venue local to me, in order to formally defend yourself. My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action.
11/08/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • OH
  • 44070
Web
I received notification on XXXX from XXXX XXXX that a collection had been placed on my credit report by West Asset Management. I contacted their customer service, and their rep informed me there were no active accounts placed with their office in my name and the reporting was an error and it would be investigated. I received notice on XXXX, and XXXX that it had been placed on the other XXXX bureaus so I contacted their customer service group again. This time their representative stated that I had a bill due to XXXX XXXX by XXXX for {$240.00}, and it had not been paid. It was sent to their office on XXXX and eligible for placement on my credit report on XXXX. I then requested the reason I was not notified of this bill, and the answer I received was that their office sent a letter to me at an address that I moved away from in XXXX of 2015. I explained that they sent the information to an old address and I was never notified and granted my 30 days to review and dispute the collection. Their representative told me that it does n't matter if I received the letter, because their only responsibility was to send it and it mattered not where it ended up. I then said I would pay it, but that I required it be removed from my credit report. Their rep answered by stating it would be marked paid, but not removed. I restated my demand and informed the rep that West Asset Management did not act within the limits of the Fair Credit Reporting Act, and the answer I received was that their lawyers were n't afraid of me. I contacted XXXX XXXX, and explained to them what had happened. Their customer service rep saw in their system where I had left my new address but their office was still communicating with me at the old address and the error was on their end. I paid the outstanding bill over the telephone with my checking account on XXXX and it cleared my account on XXXX. The XXXX XXXX rep informed me that they apologize for the error and they would have the collection agency remove the item from my credit report. West Asset Management has since marked the item " paid '' but refuses to remove it. It should have never been placed there, and did as a result of an error beyond my control, therefore they are obligated under the law retract the false reporting.
07/26/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 32835
Web
XXXX and it 's designated debt collection company, " West Asset Management '' ( also known now as Global Receivables Solutions ), engage in some dishonest billing and collection tactics. I was actually quite surprised to find out this same exact situation has happened to other people. After terminating my relationship with XXXX XX/XX/2014 ( important to note that I was no longer on a contract but paying month to month ) ; I paid XXXX for the remainder of that month in addition to the next month 's service. Unknown to me, XXXX decided to charge me for yet ANOTHER month of billing. So cancelling in XXXX 2014 and paying both XX/XX/XXXX and XX/XX/XXXX phone bills ; XXXX still decides to charge me with a XX/XX/XXXX bill! But because I no longer had autopay setup for the account, XXXX forwards the account to its collections company for hire - " WEST ASSET MANAGEMENT. '' When I finally received documentation for the extra month I " owed '' XXXX and contacted West Asset Management, they told me it could be resolved if I paid the amount in full and it would not affect my credit. I agreed even though I did not feel I owed the debt. Checking my credit and seeing it get decreased with all three bureaus because of a derragatory mark, I again contacted West Asset Management. They informed me that I had paid too late and that there was now nothing they could do to remove the debt. West Asset Management was dishonest with me about the terms of resolving this debt. To summarize, XXXX is very unscrupulous in trying to collect extra money from people who disengage their services. This was extremely disappointing that the manipulated end date of services in order to collect an extra month ; I had been a good customer on contract for well over two years who always paid on time and in full. In addition, West Asset management uses dishonest techniques ( as well as possibly illegal ) such as lying about settlement terms and threatening with lawsuits for collections. After the time and money sunk into fighting this issue with these XXXX companies, I would like these negative marks removed from my XXXX, XXXX, and XXXX Scores. I would also like other people reading these online to really reconsider doing business with a company like XXXX at all.
06/20/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75165
Web
XX/XX/XXXX I had an XXXX at XXXX XXXX Medical Center and my Medicare Plan was with XXXX XXXX XXXX XXXX of TX. I paid {$120.00} for the procedure. On XXXX XXXX, XXXX I had another XXXX XXXX at the same place in the same XXXX and was advised that I had a {$120.00} copay. Due to complications I was not admitted but put on observation status and released before 24 hours on XXXX XXXX, XXXX. I paid the {$120.00} that was authorized by XXXX XXXX XXXX XXXX. I got a bill from XXXX XXXX Medical Center in XX/XX/XXXX stating I owed {$220.00}. I had already paid {$120.00} and I questioned that bill. I even sent in paperwork requesting financial assistance as I did n't understand the bill. I was told by someone that " XXXX XXXX '' was billable. I could not pay the bill as I had paid {$120.00} prior to the procedure. I contacted XXXX XXXX XXXX XXXX who advised me that I was only responsible for the {$120.00}, not anymore. I called XXXX XXXX Medical Center and they claimed that was not true and by XXXX XXXX, they filled a collection on my credit report for {$220.00}. I disputed the XXXX bureaus and it was removed. Now, it 's XX/XX/XXXX and someone named XXXX ( Global Receivable Collections ) has filed on the all three bureaus dropping my score to XXXX. I just bought a house and had a XXXX at the time. I have once again called XXXX XXXX XXXX XXXX, I was given a case number and this company claims they do n't know where my debt came from but they have it and I owe it. I do n't owe them anything, I do n't owe XXXX XXXX XXXX XXXX anything and have no clue, other than from watching XXXX XXXX on " XXXX '' that someone used an excel spreadsheet and bought this debt that has been written off by XXXX XXXX XXXX XXXX and they are trying to collect. This is wrong, this should be illegal. I dont ' owe {$220.00} to anyone! XXXX XXXX says I do n't and I had a reference number and this company refuses to contact XXXX XXXX XXXX XXXX because they have no clue where the debt originated. They wo n't talk to me about it. I have NOT received mail from them. I have received phone calls that no one answers and they have called my work phone! What XXXX is wrong with America!
03/15/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • XXXXX
Web
I previously filed a complaint onXX/XX/XXXX with this agency and an OCR complaint due to the company violating HIPPA. This original complaint was filed because on XX/XX/XXXX XXXX XXXX XXXX XXXX sent documentation of financial agreement form from the original creditor, which states a financial agreement between me and the hospital and an itemized billing statement with procedure codes and diagnosis information. After thoroughly reading the financial agreement section, it does not say anything about the hospital sending billing information or PHI to a third-party collector. I have never signed a HIPPA release form that stated they could have my PHI in the form of procedures, procedure codes and ultimately diagnosis information to any person or third-party collection agency. I have also never submitted a HIPPA form to XXXX XXXX XXXX XXXX XXXX . I asked for validation of the debt, which did not require them to violate HIPPA and does not act as a HIPPA release form. The company responded that their attorney stated they could have access to procedures and personal health information in order to collect a medical debt under the HIPAA " Treatment, Payment, and Health Care Operations Disclosures ''. Although after looking at this provision myself it does not say that a hospital or doctor 's office may send PHI to a third-party collector only to another covered health care entity or with expressed written permission from the patient. The HHS.gov website states, a covered entity may provide information without patient consent under the following circumstance, " A health care provider may disclose protected health information about an individual as part of a claim for payment to a health plan. '' XXXX XXXX XXXX is not a covered entity or a health plan under the definition of HHS. gov. So they never had permission either from me or through the statue that they claimed in their first response. After submitting my claim to this agency as well as HHS.gov 's OCR division, I also filed a complaint with the State of Texas, because it seems that Global Receivables is not bonded in the State of Texas as a debt collector according to the Secretary of State 's website.
01/02/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • PA
  • 19132
Web Older American, Servicemember
I've been paying off a loan with ( SST ) Systems Services Tech Inc ( this company took over XXXX XXXX XXXX XX/XX/2019 ( had a temp hardship XX/XX/2019 i called the company and they gave me an extension for a month to get back on track which I did ( I had to pay some sort of re-adjustment fee to do this and I payed this fee i was back on track {$120.00} each month but then i started to get treating letters to pay the account in full all at once I called their customer service and they had no record of the adjusted fee i payed ( but then they found it when i asked to speak to a manger then they asked for a second fee because they said that my account needed to be brought back up to date because of the last information not bein in the system i paid another fee after two or three months of paying every month on time through my XXXX Bill Pay i started to receive threating phone call from this company several times a day my home phone and cell phone I finally called them and requested that phone calls stop or i would be filing a complaint against the company they requested a late fee I refused and told them that I will continue to pay my bill each month as I was doing through my bank until this loan was paid off Now I'm getting the demand payments in full letters each month and they have been reporting my account to all three credit bureaus and late and not paid this is not true and it's not fair times are very difficult but i pay all my bills every month through my bank this can be checked i did speak to someone at the company but they have just blown me off how could this company do this this is not justified at all so i looked into this company with the XXXX and found that i was not the only consumer that they have ripped off and treated unfair, who regulates these take over companies when another goes out of business ( XXXX was a company that help military families when they may be going through a little hardship, that's how i got involved with this, but now the takeover company SST is rea ; ; y taking advantage of this situation ( What can CFPB do to help? Thank You.
02/02/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • FL
  • 33463
Web
Global Receivables Soluion, Inc./ West Asset Management , Inc . ACCOUNT NUMBERs : XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX Phone : ( XXXX ) XXXXFax : ( XXXX ) XXXX Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you notify Global Receivables Soluion, Inc./ West Asset Management , Inc. or any company associate with this account # XXXX and tell them the debt is the result of identity theft. I have enclosed a copy of the Federal Trade Commission 's police report Notice to Furnishers of Information. It explains your responsibilities under the Fair Credit Reporting Act ( FCRA ). The FCRA requires that debt collectors give an identity theft victim documents related to an account if the victim asks. Please send me copies of all records relating to the account, including : date account open all sign original contract Account applications made on paper, online, or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report Please send me a letter explaining what you have done to : Global Receivables Soluion, Inc./ West Asset Management , Inc. or any company associate with this account that the debt is the result of identity theft Stop collection proceedings against me Stop reporting information about the debt to credit reporting companies Provide me with the records I request Thank you for your cooperation. Sincerely, XXXX, XXXX XXXX SOC SEC # XXXX DOB XXXX/XXXX/XXXX ADDRESS XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX
04/28/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • GA
  • 30458
Web Servicemember
I obtained a credit building loan through XXXX, who immediately gave me {$2000.00} and kept {$3000.00} in a " secured savings '' until I paid off the loan. They then sold the loan to Systems and Services Technologies , Inc. I paid off the loan on XX/XX/2023 and it has a message stating : " Recently paid off loan? Please allow up to 15 business days for account closure, and then you will be able to transfer funds from this website. '' It has been 21 days and still I am not able to transfer my funds into my account. I have called numerous times and each time I am given a different answer. This is the number they give you to call : XXXX. When I give them my account number, it goes through an automated prompt and then shuts off. I have also emailed them numerous times ( XXXX ) and I get an autoresponse stating to call them. After paying off the loan on XX/XX/2023, they still deducted a payment of {$80.00} from my bank account, which threw all of my other payments off and caused several NSF charges and payments to be denied. They did refund the {$80.00}, but have not transferred my secured savings of {$3000.00} into my account. The first time I called in, the representative stated she could see where I paid off the loan and to wait a couple of hours for the closure to show up on the website. I did so, there was a " click here '' button to request transfer of funds. I went through all the motions and at the end, once I clicked " I agree '' there was an error message due to account status. I made a few more calls to SST. I was told to wait exactly 15 days. I did so, and when I called in again, I was told that there was going to be an email sent stating my account was closed and a link to request transfer of funds. I have yet to receive said email. I feel they have been very misleading and negligent in dealing with my account. Their message stated up to 15 days, not after. I signed an agreement with XXXX which made no mention of a 15 day period to receive my funds, I signed no such agreement with SST..
02/14/2022 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted you after you asked them to stop
  • TX
  • 757XX
Web
Morning : A gentleman called and asked for a manager. I replied what is this pertaining to? He stated I am looking for " my name '' then he said a woman that is not me. I said no. Then he says is this " my name '' and I said yes. He continued to say he was a XXXX Processor and I need to deliver papers to you. I asked again what is this regarding? He states I am not able to discuss this with you, I am just the processor. I stated Please send me documentation to this address and I will contact them from there. He stated that they don't send mail. I proceed to say, but you will deliver it? He stated are you at " place of work ''? I said this is a business, do not come here and stop calling. I also said if you show up I will call the police. Afternoon : A women called and again asked for a supervisor. I asked yes, what is this regarding? She began to speak aggressively and said is this " my name ''? I said yes and she stated that we need to serve papers to you and I need to get your location to serve you. I stated well what is this pertaining to? She said I can not talk about it that is why I need your location and the processor will serve them to you. I stated that well the gentleman that called said he was just a processor and that you, NCO Financial | Debt Collection Agencies | XXXX, would be able to tell me details. I also stated that I would like this in paper and ail it to me and I would be happy to look over it and go from there. She messed up on her script and said we never send mail because of covid. I said so you personally deliver papers because of covid? I believe she was surprised that I knew what this was about because it isn't the first time someone confused me as the other person. She then started yelling uncontrollably and said that I was ridiculous and said that she will go to the CEO and she would not stop calling. I said you will stop calling and if you or anyone from your business I will call the police. I hung up.
07/21/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem with additional add-on products or services
  • NY
  • 14225
Web Servicemember
I originally signed up for a XXXX XXXX XXXX XXXXXXXX XXXX because I was going through a divorce and needed the money to catch up on some bills. They approved me for {$4000.00} in total. The plan gave me {$1500.00} initially as a loan. The other {$2500.00} goes into a savings account and you get reimbursed the {$2500.00} after you pay the total loan in full. I was making on-time payments to XXXX during the duration my loan was with them. They then sold my loan to SST out of nowhere and I was sent an email by XXXX in XX/XX/XXXX and they said nothing will change about the plan. They were a lot of changes though. I then started receiving emails from SST demanding I pay them for the remaining of my XXXX XXXX XXXXXXXX XXXX I was initially hesitant from the reviews of the company to pay them at first. I ended up making payments to them and my online account with them did not update or show my savings portion of the loan. This seem like a scam so I stopped making payments for a little bit because I was scared that it was a scam as I have read many reviews about SST. However, on XX/XX/XXXX I called SST and made my payment if full. I paid {$2900.00} as requested for my pay off amount to the customer service rep over the phone. The payment was completed. Now, they are supposed to return {$2500.00} to me after I paid it off because that would equal the {$4000.00} total I was supposed to be given. I have yet to receive the {$2500.00} and the customer service reps I spoke to said it's being investigated and someone would call me. I have yet to receive any phone calls and I am out {$2500.00} that is owed to me. In addition, they reported to the credit bureaus that my account was charged off and that I still owe them {$2900.00} which is inaccurate. However, my account is paid in full and I have all the proof, which I sent SST via email. Also, SST is affiliated with XXXX XXXX XXXX, who I made my final payment to per my bank statement.
01/23/2017 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • FL
  • 33470
Web
WEST ASSET MANAGMENT ACCOUNT NUMBERs : XXXX XXXX/XXXX/XXXX ATTENTION TO DISPUTE DEPARTMENT : Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you WEST ASSET MANAGMENT or any company associate with this account # XXXX and tell them the debt is the result of identity theft. I have enclosed a copy of the Federal Trade Commission 's police report Notice to Furnishers of Information. It explains your responsibilities under the Fair Credit Reporting Act ( FCRA ). The FCRA requires that debt collectors give an identity theft victim documents related to an account if the victim asks. Please send me copies of all records relating to the account, including : date account open all sign original contract including : Account applications made on paper, online, or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report Please send me a letter explaining what you have done to : WEST ASSET MANAGMENT or any company associate with this account that the debt is the result of identity theft Stop collection proceedings against me Stop reporting information about the debt to credit reporting companies Provide me with the records I request Thank you for your cooperation. Sincerely, XXXX, XXXX SS # XXXX DOB XXXX/XXXX/XXXX ADDRESS XXXX XXXX XXXX XXXX, XXXX, FL XXXX
05/12/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • TX
  • 77429
Web Servicemember
I have a signed legal deferment document from SST/XXXX for my XXXX and XX/XX/2020 payment. XXXX reported to all three credit companies that I was late for XXXX. I contacted the lender directly expecting to resolve this issue. After several attempts that resulted in no answers, ignored phone calls, and a lack of professionalism ; I was told by a representative that while under their system I was " current '' SST/XXXX would not change the " late payment '' report from my credit. I proceeded to start a dispute with all three credit companies. I mailed the deferment document to each, along with my request. XXXX 's results corrected the XXXX payment and updated it to " paid-on-time. '' XXXX 's results denied my request and the XXXX payment stayed as " 30-days-past-due. '' XXXX results not only denied my request but it now also shows XXXX AND XXXX as " 30-days-past-due. '' I have spent hours collectively speaking with both the lender and the credit companies ( XXXX, XXXX ). I have a hard time believing that a legal deferment document has not been honored by these entities. The two credit bureaus told me all they could do is take the information provided by the lender as facts. SST/XXXX needs to be held accountable for not only providing different information to each credit bureau but also for not honoring a signed legal document. When this company belonged to XXXX I never had an issue. The newly called " SST/XXXX '' lender does not care that it services military members and is quick to take our hard-earned-money, yet, it will not uphold its standards to the law. This is the first time that I asked this company for a deferment as COVID-19 has left a great financial impact on my family. This lender evidently does not care about my financial wellbeing whatsoever. My next step is to take legal action against this company if this matter is not resolved.
01/13/2017 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • CO
  • 80026
Web
The medical debt Global Receivables Solutions, Inc. is trying to collect from me is from XX/XX/XXXX and XX/XX/XXXX. At that time I was married and the grantor was my ex-husband. I was under the impression that this debt was paid in full. Global Receivables Solutions, Inc, first contacted me via letter XX/XX/XXXX. I requested proof of debt and received proof XX/XX/XXXX. I agreed to pay {$30.00} monthly XX/XX/XXXX to put a stop to the harassing phone calls. The first payment was made on XX/XX/XXXX. According to our filed divorce agreement, my ex-husband is responsible for all debt accumulated during our marriage. Since the divorce has been filed with the courts and the courts acknowledge that my ex-husband is responsible for this debt, Global Receivables Solutions, Inc. needs to cease the harassing and inaccurate demand letters. Global Receivables Solutions, Inc. 's collections practices are illegal. They do not have the right to make up false agreements or reports and then report false agreements and negative reports with credit agencies just because they purchased the debt from XXXX XXXX Hospital. Global Receivables Solutions, Inc. has been sending letters stating that a payment was setup in the amount of {$500.00} due by XX/XX/XXXX. This is false. A payment plan in the amount of {$30.00} monthly was established. I have contacted them and they stated that they would correct the issue. Today I received a notice stating I owed them {$1600.00} due to the fact that they did not receive agreed payment. Another false letter. I have been treated badly by several representatives from this agency, ranging in severity from rude to downright hateful. Both their poor treatment of people who try to cooperate with them and their unethical collections practices led me to filing this report.
04/27/2023 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 60623
Web
My name is XXXX XXXX. I am a Natural Person. This complaint is in reference below Reference Account XXXX SST, a third party debt collector reported to my consumer report an alleged debt that they have not provided validation of. They also violated my rights under the FDCPA as a consumer, attachments will be provided. There is minimum of 3 violations per each communication received and I have in total 30+ communications resulting in over 90 violations of the FDCPA. Further more, as required by 15 USC 1692g ( a ) 3 and ( a ) 4 of said subchapter, SST failed to provide me with notice that I can dispute the validity of alleged debt within 30 and that if I failed to do so they would assume its validity. I did not give authorization to debt collector to communicate with me the Consumer as stated in 15 USC 1692c. This company reported an alleged debt they have yet to prove, resulting in a XXXX point decrease in my Consumer Credit Score. I have no Contract with this company. As a result of this action it has harmed my name, credibility and creditworthiness which in turn effects how I support my family. Action I do not take lightly. Due to the willful violations of the FDCPA ( over XXXX ) and the failure to validate or proof this debt exits as well as produce a contract that binds me and Systems and Services Technologies. This debt doesn't and hasn't been proven to exists. Since they have made an allegation that I, the consumer owe a debt, This company shall provide the following : XXXX ) Legal Contract between myself and Systems and Services Technologies , Inc exists. XXXX ) Proof of said legal contract. XXXX ) Proof they are in possession of Original unmarked Security Instrument bearing my signature XXXX ) Confirm or deny to having brought alleged debt from original creditor
03/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Report provided to employer without your written authorization
  • TX
  • 75771
Web
I have contacted the Company and I have contacted the XXXX themselves. I am now getting letters from the attorney 's office without having them change my credit or make anything right by them dinging my credit with the unlawful pull of my credit. 1. They did not have my permission to pull my credit. 2. They had a letter advising NOT to pull my credit. 3. They did not have an updated consent to pull my credit and the information they are basing their authorization off of was NOT supposed to be pulled and used in the first place due to the XXXX XXXX leasing standards for XXXX. Unlawful and XXXX anyway even if it was was not up to date. 4. 3rd party did NOT have a signed dated consent to pull so someone gave them my consent unlawfully to pull my husband 's and my credit and it was done unlawfully and with intent. NOW they are attempting to get my information to put it through so they can scam me again. I want charges files and their files audited. Their city and newspaper are in with my records as well should you look at the address where they keep all records and NOTHING is done lawfully. Attempting to go through their counsel, I am getting delayed tactics and semantics. I have attached a series of emails. XXXX knows that there is no change in our " borrowing '' services and there is no change from the " original '' term which they denied us years ago and this is a formality because they forced us into a " rent-to-own '' circumstance. Therefore this " new application '' is a formality so we are no longer having to pay additional " rental fees '' on top. They are wanting authorization to run our credit while they already did it illegally when they did NOT have permission to on the form they told EGS/NCO they did have permission and sent the authorization through.
12/07/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • TX
  • 75160
Web
XXXX XXXX XXXX called my cell phone at XXXX this morning. They asked to speak with XXXX XXXX. I said this was she. She then asked to verify my mailing address. When I said I did not want to verify my personal information until I knew what the call was in regards to she said we are not a telemarketer and we are not trying to sell you anything. This is about personal information we will call back later and hung up. The call lasted 1 minute and 21seconds. I felt very uneasy since she would not tell me the purpose of the call and also did not leave me a toll free number to call back. I do not like the fact that someone has personal information about me and wo n't tell me what they need. I called them back at XXXX and asked to speak with a manager. I was transferred to a XXXX XXXX. I asked if she was a manger and she said she was. I asked her if she would please tell me what this call was in regards to as the last person hung up on me when I asked. She said it was a personal matter and she would n't tell me anymore. I asked her if it was her company 's policy to hang up on people when they asked for that information and to not give a toll free number out at the end of the call. She said they would not go round and round with me about this and that they would move on to the next call. I asked to not receive anymore calls and for the phone number to their headquarters. She gave me the corporate number and the CEO 's name. I told her it did n't matter what she called herself she was a telemarketer since she called me from an automated dialer. I told her that I knew there were laws about calling cell phones and about not stating the purpose for the call and she said my threats meant nothing to her and then she ended the call. The call lasted 4 minutes and 59 seconds.
07/13/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • MA
  • 01876
Web
I 'm in a dispute of charges with XXXX XXXX, over a pro-rate charge vs. a full month charge. XX/XX/XXXX a ended my services with XXXX, paid the last month bill ( exhibit A ) and was told that a final bill will arrive in regards to the period between the last billing and the discontinuation of the service from XX/XX/XXXX-XX/XX/XXXX. I received the bill but it was a full charge of {$92.00} ( exhibit B ). I called XXXX, told that my contract was long expired and that I should be paying only the pro-rate charge. Level XXXX customer service rep. said she could not do anything for me and all the " Executive Customer Service Reps '' were busy, then she took my callback info and said that such rep would contact me in 5 business days. This never happened and instead I received a letter from a collection agency. I responded to the letter in writing challenging the charges and demanding them a verification of my debt, they did n't replied to me. On XX/XX/XXXX, I received a letter from another collection agency called West Asset Management ( WAM ) about the same charges. On XXXX XXXX I sent them the same letter I 've sent to the previous agency asking again for proof of debt. ( exhibit C ) .This is a standard letter to debt collector asking for proof of debit and requiring them under the Fair Debt Collection Practices Act to do not notify any credit agency until the debt is confirmed in writing, etc ... To my surprise, they informed XXXX and XXXX about this collection on XXXX XXXX, and of course my credit score dropped about XXXX points since ( exhibit D ). The letter for verification of the debt only came from West Asset Management on XXXX XXXX where they only included the last bill from XXXX, which I 'm aware of, and it is exactly what I 'm disputing here.
08/19/2020 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Loan sold or transferred to another company
  • TX
  • 780XX
Web
My vehicle loan was being serviced by Systems and Services and Technology 's ( SST ). I received statements from my company up till the middle of XX/XX/2020. On XX/XX/2020 I sent a payment through XXXX XXXX for the amount of {$410.00} as i typically would. On XX/XX/2020 i called SST and they advised me that they no longer serviced my account and it was sent over to another company by the name of White Coast. I was given a phone number to White Coast. I called White Coast and they told me that my account was being serviced by SST. For the week and a half I've been in contact with both company 's, SST and White Coast, and they both are telling that don't service my account and I have to call the other. No one from either company can tell me who is servicing my account. I have not received any form of letter from either company explaining to me the status or the update of my account. I was never provided any type communication of whom bought my account or that it was turned over to another company. I've reached out to SST and the only response that i get is to call White Coast. I then spoke with a Supervisor by the name of XXXX XXXX on XX/XX/2020 she stated that she would look into the matter and call me back and she never did. I've tried to call several times either asking for her or another supervisor and all i get is that they will call you back in 24-48 business hours or they are busy with another client. I never receive a call back. The only update that i have received is that my money i sent on XX/XX/XXXX was sent over to White Coast on XX/XX/2020. SST has failed to provide any type of communication in writing about status of my account and no one ever returns my calls. The phone # XXXX XXXX or XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mo XXXX
02/27/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • LA
  • 71118
Web Servicemember
submitted multiple SCRA THE SERVICEMEMBERS CIVIL RELIEF ACT requests for repayment of overcharged in interest overpaid. Louisiana SCRA extends benefits to servicemembers for any accounts that have over 6 % interest. Louisiana is a Key Provision State which extends SCRA benefits to servicemembers for debits that occur WHILE on XXXX XXXX not just debit that was occurred before XXXX XXXX service. Below is the reference : 4.2 Individuals Covered by the SCRA Members of the XXXX, XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX on XXXX XXXX SCRA protections extend to servicemembers dependents, which generally include spouses, children, or any other individuals for whom the servicemember provided more than one-half of the individuals support for 180 days immediately preceding application for relief under the Act. ( including reserves ordered to XXXX XXXX ). Also, Louisiana extends SCRA benefits for debt incurred WHILE on XXXX XXXX. This means that any debt incurred after enlistment is subject to the 6 % interest cap. Below is the reference : 7.1. Interest Rate Cap To help ease financial burdens created by active military service, Section 527 of the SCRA extends the 6 % interest cap on ALL debts, not just those incurred prior to XXXX XXXX. Due to these circumstances, I would qualify because of the unique protection that Louisiana has for XXXX XXXX families. According to the SCRA : A creditor must forgive not defer interest greater than six percent per year. See 50 U.S.C. 3937 ( a ) ( 2 ). The creditor must forgive this interest retroactively. See id. at 3937 ( a ) ( 1 ) & ( b ) ( 2 ). The creditor is also prohibited from accelerating the payment of principal in response to a properly made request for a six percent interest rate cap. Id. at 3937 ( a ) ( 3 ).
06/30/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • FL
  • 32725
Web
On or around XX/XX/XXXX, I received a call on my cell phone from Global Receivable Solutions ( GRS ) stating I had an unpaid medical bill from XXXX XXXX. I had not received any bills in the mail prior and my insurance should have covered the cost at 100 %. Due to the imaging company 's error in billing code ( was preventative and the coded diagnostic ), they were not paid 100 %, so the remainder was in collections I was told. I advised I wished to dispute the amount, as was a result of the collection company client incorrect billing. They advised they would put in dispute. On this initial call, I advised I did not give permission for my cell phone to be placed on an auto-dialer. As of XX/XX/XXXX, I have received multiple calls per day on my cell phone from GRS and I answer only to hear dead air or be hung up on, indicating an auto-dialer. Upon speaking to someone, I advised again the bill was in dispute and they could not use my cell phone number to collect this bill and asked them to remove the number. Today, XX/XX/XXXX, I received 2 calls within 1 minute from this company, which is causing my phone to ring with intent to harass and they consistently hang up on me. In addition, when I answer, they proceed to TELL me my information for " verification '' and disclose everything. Today, I was berated by a representative when I advised AGAIN, this was in dispute. When I asked for a manager, I was refused and told there is no manager. When I said again to remove my cell phone, they hung up on me. I called and asked for the Legal address, as I am now considering legal action, and they refused to provide. I was finally able to obtain an address ; however, the company will not confirm it is accurate. I want them to cease and desist immediately.
01/27/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • VA
  • 23513
Web Servicemember
On XX/XX/XXXX, I received an email from XXXX stating my next payment was due, and that I was " currently past due '' in the amount of {$120.00}. On XX/XX/XXXX, I made a payment to XXXX in the amount of {$120.00}, using a debit card on their website. My principal balance on this date was {$2100.00}. On XX/XX/XXXX, my regular payment of {$100.00} was due. On XX/XX/XXXX, I received a noticed from XXXX that my loan was being transferred to another company called XXXX, or XXXX and XXXX XXXX in XXXX XXXX. I did not agree to this transfer. Based on their email, XXXX would take over the loan on XX/XX/XXXX. On XX/XX/XXXX, I received a statement from XXXX, stating that I had {$310.00} worth of late fees. How is it that XXXX stated I was past due {$120.00} on XXXX, but my XX/XX/XXXX statement from XXXX says {$310.00}? Where did they come up with this amount in XXXX days? I have attempted to resolve this directly with XXXX ( as XXXX refuses to discuss anything with me ), as well as a complaint to XXXX in XX/XX/XXXX. I have sent statements, as well as payment receipts to XXXX. XXXX continues to state that " the late charges based on what XXXX sent to us. '' However I received NO correspondence from XXXX regarding this amount of late fees. With XXXX, the late payment charges were ALWAYS ADDED to the actual amount due. I've asked repeatedly for documentation ; XXXX also refuses to give me a copy of the documentation XXXX sent to them. The only documentation I have received regarding these late fees is from XXXX. My complaint would be against both companies, XXXX and XXXX ; XXXX for giving an extremely short notice of this transfer, and XXXX for tacking on errorneous charges and reporting false information to the credit bureaus.
06/10/2022 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • GA
  • XXXXX
Web
I asked XXXXAlorica Inc not to contact me or my wife ( co-signor ) by phone. They received mail from me disputing the alleged debt and failed to validate according to 15 USC 1692g. They called my phone and I missed the call, as I was working. They called my wife and stated I told them not to call me but left out I said do not contact us by phone. She then told them to only speak to me regarding the account. The responded to my initial dispute and then failed to respond to my rebuttal. They then spoke to a 3rd party I gave no consent to have my information and told them to call me. The agent spoke about the company moving into repossession stages and further discussed me paying XXXXAlorica Inc XXXX I informed her of XXXXAlorica Inc failing to respond to the rebuttal and that they were in default. I then stated that her calling still counts as a violation and also identity theft as I did not give permission for her company to have my information. On XXXX XX/XX/2022, an agent XXXX XXXX contacted me by phone to discuss the account. It was an inconvenient time as I was filing a document in court. I asked his permission to call him back. XXXX XX/XX/2022 I spoke to XXXX. I brought him up to speed on the account and he asked for copies of the affidavits furnished to XXXXAlorica Inc . I have proof of XXXX XXXX cyberstalking one of my social media accounts. XXXX XX/XX/2022 I sent the copies to XXXX and informed him if any further injury was caused to me or my wifes consumer reports, that communication would serve as a notice of intent. I can forward whomever gets this complaint copies of everything as well as provide certified mail tracking numbers. Thank you for your diligence. The account is for a XXXX home my family currently domiciles in.
04/08/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • VA
  • 237XX
Web Servicemember
XX/XX/2019 I got approved for a loan with XXXX. XX/XX/XXXX a payment was supposed to be paid to XXXX but I got an email from SST saying they now own the loan and I must go on their website to set up autopay. I was in the middle of driving cross country because I was XXXX ( XXXX XXXX ) so I told them when I got settled I would. When I got settled I set it up but there was no XXXX XXXX in my area so my direct deposit was sent to XXXX XXXX XXXX XXXX. I tried to set up payment before then to come out XXXX XXXX but they said if you late you can not do autopay or if payment is returned. Each month I went online to send payment but they still kept saying I was late. I finally talked to a decent Supervisor in XXXX who told me that XX/XX/XXXX I owed for XXXX so I was always behind one month and thats why it was 30 days behind and some auto pay set ups did not come out even though I did it online. She took of XXXX of late payment. XXXX $ for each month which was XXXX. So she told me pay XXXX $ for late fees, XXXX, XXXX and XXXX payment, plus XXXX $ fee for 1 month extension and that would be 6 payments so they could set me up for a 1 month extension so that I would be caught up. Then she would make sure after that starting XX/XX/XXXX my auto pay would remain in effect and I wouldn't have to call again or be harrassed by them. 3 days later they were blowing up my phone saying I was 60 days behind and said they had no recollection of my conversation with supervisor. They then reported to the credut bureau I was 120 days late. So I told them stop harrassing me. Everyday they call over 10 times. XX/XX/XXXX a partial payment came out and I do not know why the full payment did not come out and they still reporting I have not paid.
08/13/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • SC
  • 29483
Web Servicemember
Systems & Services Technologies Inc. ( SST ) bought XXXX XXXX loan accounts as XXXX XXXX where no longer allowed give military personnel loans. SST quickly renamed XXXX XXXX to SST XXXX XXXX. There was no transitions nor was the existing customer notified properly. This created a deliberate miss payment as part of XXXX XXXX loan model was ACH withdraw only in order to get a loan with them. By doing this, they generated massive amounts of late payments for the loans they hold. This gave SST the right to charge {$25.00} a day late fee 's to every account until paid in full, then they added {$25.00} web service fee and late charge for that. Once an account gets below a certain threshold they generate more late fees and misc charges to bring it back to prior threshold. Example if I paid an account down to {$2700.00} only to be told I owed {$3100.00} cause of late fees I once paid off. When I contacted the service rep I was told to deal with it and there was nothing I can do but pay the fees, then my credit score drops 80 points a day after that call cause now I was 30 days late again and I never knew I was late in for the place. This company has been getting away with predatory conduct to the accounts they hold and further research shows they are illegally harassing other people with closed accounts, to even to go as far hurting other people credit lines with false calms they still owe money when accounts with the old XXXX company have been paid in full years prior to the loan buy outs. During current time and pandemic this company has ramped up its money generation with fake late charges and clams to scare people into paying them in order to not lose credit score placing or face fine.
06/13/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Keep getting calls about my loan
  • OH
  • 44511
Web
In XX/XX/XXXX, my US Department of Education Loan was sent to West Asset Management. At that time I entered into a payment plan of {$55.00} a month taken directly out of my bank account. Faithfully for the past XXXX months this withdrawal has been taken out with a monthly reminder sent from West Asset Management that I granted them permission to do so. On XX/XX/XXXX a XXXX XXXX called XXXX XXXX at XXXX leaving a message stating that she was calling to speak to him in reference of me. Also on XXXX XXXX XXXX called XXXX XXXX and stated to her for this call was that the reason XXXX was calling was because I had XXXX XXXX listed as a contact person in my file. Both of these phone calls were told as a lie and are harassing to these individuals. I have the original paperwork that was sent over to West Asset Management and neither of the people that are listed above is on my paperwork. West Asset Management employee XXXX XXXX crossed the line when she lied to these individuals and did not have permission to contact them. If West Asset Management was trying to get in contact with me, they could have sent a letter just like they do every month to state they will be making the withdrawal for payment. I can see if I missed a payment and they needed to contact me regarding non payment, but I have my all of my bank statement starting from XX/XX/XXXX to present that payments have been made on time. West Asset Management should not be allowed to do this to anyone. The debt is being paid on time and the harassing and lying should get them maximum fine for crossing the line because I am following through with the agreement we have in place, and they did not have my permission to contact anyone.
01/27/2023 No
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem when making payments
  • CA
  • 95841
Web Older American, Servicemember
On XX/XX/XXXX, I signed up online with XXXX approving me {$2600.00} ( borrow & grow plan like a savings account ) which at that time XXXX deposited only {$1000.00} into my XXXX XXXX Checking Acct and I agreed to pay {$140.00} each month until the {$1000.00} was paid in full but the remainder of {$1600.00} was never deposited, it was treated as a grow plan savings account until it was paid in full then released when paid in full continuing paying the monthly payments of {$140.00}. Then on XX/XX/XXXX, my XXXX acct # XXXX was transferred to SST to which I have no knowledge of this company. They attempted to take a payment from XXXX XXXX XXXX Acct of {$140.00} on XX/XX/XXXX which caused a double NSF charges of {$36.00} and I had to dispute this charge and later in the days, the payment of {$140.00} was put back into my XXXX XXXX Checking Acct including the double NSF charges of {$36.00}. SST then sent me a message that they will attempt to take another payment of {$140.00} on XX/XX/XXXX and this is when I decided to write SST a Letter Of Cancellation on XX/XX/XXXX. This cancellation was effective XX/XX/XXXX and SST just will not comply to my cancellation letter. I have paid the {$1000.00} in full and the remainder of {$1600.00} which is a grow plan savings acct I am no longer interested in because I am facing a full financial hardship. I had to enroll to a consolidation company for all of my credit cards that I could not afford due to my full financial hardship saving me from filing bankruptcy. I have filed a complaint with the XXXX XXXX XXXX regarding SST and still SST just will not comply to my cancellation letter dated XX/XX/XXXX... XXXX.Please Help!!!
06/14/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • AZ
  • 85050
Web
Calls from Global Receivables Solutions , Inc. regarding an outstanding medical bill from XXXX XXXX in the amount of {$4800.00} from a hospital stay in XX/XX/XXXX. The calls started mid-XX/XX/XXXX. In early XX/XX/XXXX, I returned the telephone call stating that I could afford to pay {$25.00} per month as I am only working at a temporary job through a temporary agency. I was asked about how much I paid for mortgage, car insurance, and automobile insurance. I answered. I also was asked how much I brought home per month in salary and I told the person. I said that I could send a money order monthly for {$25.00} as that was all that I could afford. I was then put on hold and anther person insisted that I pay the total amount but at a reduced rate. I then stated that I do not have that kind of money. I was asked to pay the hospital bill with my XXXX card as the person knew exactly how much I had left for charging on the card. I said no. The person then said well then pay with your XXXX XXXX XXXX and said how much money I had left that I could charge. I said no I will not put anything on my credit card. Then I was asked to borrow money from someone that I knew and I said no. I said to that I would be able to send a {$25.00} money order monthly. I was put on hold again. The next person asked me to purchase a prepaid debit card, pay at least {$100.00} on it and then send $ XXXX monthly. There is no way that I will remit monthly payments on this debt as it would be a scam to just send money via a prepaid XXXX card. That does not make any sense and would be very dangerous. I then sent a cease and desist letter via certified mail.
01/11/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • FL
  • 32205
Web
I had a loan with a company called XXXX and they suddenly sold all their loans to a company called SST. SST has lacked transparency from the start of the service and is withholding information about my loan. XXXX no longer shows me my payment records, and states that SST completely owns the loan and has all of my information. SST has failed to provide an accurate payoff balance or my payment history despite XXXX separate requests to get this. Without my payment history, I can not corroborate that my current balance is accurate and I have reason to believe that its not. It does not match what I recall seeing on the XXXX website previously, but all of the information under the original company is now gone and they insist SST has all the information. I cant access any information from this loan anymore, and I stated that until I receive my financial records and accurate information about my loan, I will not continue paying. Each time I speak to a representative they say they understand and they agree. Its been a month and a half and they have failed to provide the information yet they call me 5 times a day trying to collect. Additionally, they seem to have changed my previous loan terms. Each payment made to them requires a $ XXXX {$10.00} processing fee that was NEVER a condition in my previous agreement. Even autopay features with them incur a significant fee. This is an uncommon practice. Overall this company seems unable to appropriately service the loans they acquired from XXXX, due to a lack of technology and staff, and have failed to provide transparent information regarding my loan and its terms.
10/14/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • AR
  • 723XX
Web Servicemember
i took out a personal loan from XXXX XXXX, a loan company for military, in the amount of XXXX. The loan was then sold to or was said to be serviced by SST/Pioneer. First the loan term was supposed to 30 months but they changed it to XXXX and told me i misunderstood. in any case my payments where XXXX set up on auto draft for the XXXX of the month every month. it came out every month and the few times it didn't they blew my phone up until i corrected the issue. usually he next day. At the end of the loan of which the repayment amount was {$11000.00} dollars that i paid. they decided to dream up all of a sudden a missed month that turned into late fees and stuff equalling $ XXXX. i argued and argued this to them and asked they produce proof and they did not. Then after paying XXXX dollars for XXXX they decided to report it as charged off BAD DEBT. Again i argued and demanded proof with no help. I then disputed through the credit Bureaus that apparently don't actually look at the disputes as it must be automated, because the very paper work SST sent them proves my case. As well as shows how un organized they are as there is " missing '' data all over it. Turns out i was even double charged something like 10 months of the repayments. They say they have agreed to delete it from my profile but that isn't what i want as i am trying to build my credit and if i wanted it to be bad debt i wouldn't have given them {$11000.00}. regardless it is just another scsm as it is no deleted plus they put another collections account on the same false debt using a different company name. its called XXXX XXXX XXXX
04/02/2018 Yes
  • Credit card or prepaid card
  • Store credit card
  • Fees or interest
  • Problem with fees
  • TN
  • XXXXX
Web Servicemember
I have had a store card from XXXX XXXX for over 10 years. Late XX/XX/2016 I had taken advantage of their 18 months no interest financing offer when I had bought a brand new house and purchased a washer, dryer, refrigerator and two televisions. Long story short, I have consistently paid on time and a couple of months noticed that it seemed my balance was not going down. So I looked into the statements for any transactions or hidden fees and I noticed something labeled Enhanced Debt Protection. I have been getting charged this fee for quite a significant amount of time now and I not only called XXXX XXXX but also called representatives that dealt with the program. I explained to them that I had never opted into any sort of program or agreed to pay a monthly fee. I requested that not only do they terminate this program, but also refund my money that they've been sneakily charging me for all this time. That was nearly two months ago. They stated I had opted out of the program and that I would receive a letter containing their response to my refund request. I have yet to receive any such letter, so I called mid month this month and they told me it must have been lost in the mail. They put in another refund request and informed me that it'd be yet another 30 day wait till I receive a response, literally just biding them more time and starting the vicious cycle over. I am outraged at this company and XXXX XXXX for not being more helpful with this process and cheating loyal account holders off of hundreds if not thousands of dollars. The only fair resolution to this scam is to reimburse in full.
01/17/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • TN
  • 38134
Web
I originally got a XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' for {$3000.00} around summer of XXXX, where I was to get {$1000.00} and the rest went into a savings account minus fees, for when the entire amount would be paid off, which was {$2600.00}. I got an email on XX/XX/XXXX stating that XXXX had gone out of business and sold the loan to SST Loans and everything was supposed to remain the same. On XX/XX/XXXX I went ahead and paid the loan off. However, in XX/XX/XXXX & XX/XX/XXXX SST Loans took a monthly payment of {$70.00} each out of my checking account with XXXX XXXX. When I contacted SST Loans about this they said they would reimburse me, that took at least five phone calls over a months time to get them to that point. As well as it also took them being contacted by XXXX Bank & the Better Business Bureau in order to get them to reimburse me the 2 {$70.00} payments that they took out of my account. After they reimbursed me for that, I called them about the savings account where they were supposed to reimburse me for the {$1600.00}, which they said they closed the savings account but would reopen it in order to reimburse me the {$1600.00} that they still owed me, however they would charge me a fee of {$70.00} per day for " interest ''. So they opened the savings account with XXXX XXXX Bank " supposedly '', where the funds were being held, however I contacted XXXX XXXX Bank to inquire about the funds and they had no idea what I was talking about. After this I called SST Loans to inform them of what XXXX XXXX Bank had said and they said I must not have spoken to the right person.
09/03/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Received bad information about my loan
  • MO
  • 631XX
Web
I attended XXXX XXXX University XXXX XXXX XXXX, MO in the XX/XX/1990. I admittedly defaulted on my loan. My wages ended up being garnished for, I believe, 10 years. I received notification that my loan was completely paid off and my wages were no longer being garnished. A few months later, I received a letter stating that in fact my loan was not paid off and I still owed in excess of {$8000.00}. This information came from West Asset Management who has since been garnishing my wages ( again ) because I tired of their games. I was told that I could submit various financial forms for consideration of their rehabilitation program. After submitting various documents and being told they were n't good enough, I just quit and figured they could come after me. Which they did. I received another letter in the mail telling me they were now coming after my tax returns even though they 've been steadily taking out a percentage of my paycheck. I do n't understand how I can have paid off all the loan and interest, be told that I had fulfilled my obligation and then have them come after me again for garnishment and tax-returns. They are very opaque in their dealings and do n't make it easy for XXXX to understand just what one 's obligations are, especially as they apply to amounts assumed to be paid. Whether or not I think what they are doing is fair, is it legal? Can I be told that I have no further obligations only to have them turn around and tell me that I do? Is this an endless cycle of me paying off XXXX obligation only to be met another and another until my last day on Earth?
05/02/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AR
  • 72019
Web
WEST ASSET MANAGEMENt is continuing to report on my credit report for a debt I believe not to be mine.XX/XX/2014 is the date showing to been opened and original creditor of XXXX with a balance of {$560.00}. I have never had XXXX and I also have had issues with mistakes on my credit report as myself my XXXX also share the same first and last name. We all have different middle names .when I first noticed this I called the company right away and as with all credit collection agencys or anyplace that says you may owe money you have to be careful when calling.i explained that this account is not mine and if they could please fix it.Before the woman even said a word to help she started with the '' this is an attmpt to collect a debt '' ''this call will be recorded '' its a good thing I also record my calls as well. As she was explained that this is an attempt to collect a debt ( Even though I called them to fix the issue ) I kept interrupting to let her know that this debt I believe is not mine. suffice to say I got nowhere she repeated she could not help me.Ibelieve this debt is not mine. She even wanted my ssn to look me up this was my first attempt to solve problems by myself and I got nowhere with them.if they have proof like a contract my signature or even what day or and address please let me know.i can provide documentation where I work and live for last couple years. I have even sent a certified letter of validation and have yet to hear back from this address that is on my reports : west asset management XXXX XXXX XXXX, XXXX, XXXX XXXX
01/21/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • IL
  • 60160
Web
This complaint is in regards to a personal loan that I originally took out through XXXX which was always paid on time as agreed and has since been transferred to SST Service Systems Technologies Inc. loan number XXXX. While in SSTs care I have since paid the loan off in full on XX/XX/ the balance of XXXX before I did this on XXXX I also cancelled the automatic payments so another payment was not drafted on the due date of XXXX Upon checking my account there was an automatic payment still being withdrawn after I canceled the automatic payments beforehand and also verified them being cancelled via a phone call with an SST representative. Part of the original loan agreement with XXXX I would be given XXXX upon signing the loan agreement and another XXXX plus interest upon paying the loan off this money would be direct deposited to my checking account on file within XXXX days. As of today XXXX I have not received the XXXX over payment that was drafted after canceling the auto payment or the XXXX plus interest and phone calls to this company have had no resolution to this I am being told that my savings can not be transferred until my account is closed and my account can not be closed due to the XXXX overpayment which was requested to be refunded and was denied. I am being asked now to send a portion of my bank statement containing my personal information showing that I made both the XXXX payment and the XXXX even though it shows that I made these payments on their website. After sending this email as requested I have received no response.
10/19/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Struggling to pay your loan
  • TX
  • 76210
Web
Dear Sir/Madam, I am writing to bring to your attention a concerning experience that I have had with my account. I am a customer of XXXX XXXX and XXXX XXXX, with Loan # XXXX. Unfortunately, due to a financial hardship, I fell behind on my account. During my attempts to resolve this issue, I discovered that my account had been transferred to SST ( XXXX ). In an effort to rectify the situation, I called the provided contact number, XXXX, and provided my personal information as requested. Disappointingly, I was informed that none of my information was present in their system. Seeking clarification, I called SST once again, only to be informed by a representative named XXXX that there were no phone numbers associated with my account. I expressed my concern about a possible scam and requested to speak with a manager. To my dismay, I was placed on hold for over 1 hour and 21 minutes without any resolution. In light of these difficulties, I am now requesting the immediate assistance of a supervisor/manager to address this matter. I believe it is crucial for someone to contact me promptly. Also, this account was a XXXX XXXX XXXX and this allowed some of my monthly payment to placed in a savings. The total amount in the savings was {$1000.00} and per loan agreement the remaining balance was approximately {$450.00} would be paid off by the savings account and I would receive the difference. I have yet received a difference. I greatly appreciate your attention to this matter and I hope for a swift resolution.
06/08/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • PA
  • 19050
Web
I paid my final payment to SST/XXXX on XX/XX/XXXX. I have evidence of all payments made via my bank statements and I sent them proof through XXXX dispute and they still refused to update my account as paid in full. I disputed 2 times and SST keeps reporting a balance that is higher than last time. The total paid is {$5100.00} including interest way over the amount of the loan. I only took out {$3500.00} and was given {$1000.00} up front. This was a credit builder loan through XXXX XXXX Bank where I would receive the rest after completely paying off the loan. I applied through XXXX XXXX. XXXX XXXX transferred my account to their partner SST. If, I didn't pay off the loan, then why was I paid in XXXX {$2500.00} that was owed to me. The payments made from my bank account shows SSTXXXX ( via my debt card ) and also Withdrawal from Service and Systems loan ( paid via ACH ). So it shows two different ways on my statement but the same people and you can check with my bank to verify. This account needs to be updated as paid full. They would not have given me the {$2500.00} if I didn't pay them in full. It was a nightmare trying to get the money that was owed to me after pay off because they refused to give it to me and made up lies that I did not pay. So, when I finally got my check in XXXX, I was happy but now they are trying to say I still owe. Again, why pay me then? It shows on my bank statement and the image of the check from SST ( Systems and Svcs Tech Inc ) that {$2500.00} was paid to me.
05/22/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • AZ
  • 85716
Web
I am filing a complaint with you because the XXXX Police Dept. advised me to do so. I received a letter from West Asset management today XXXX/XXXX/15 about a XXXX debt I am suppose to owe University XXXX Acct # XXXX. I have no knowledge of this debt. I contacted them by phone today and requested documentation proving I owe the debt and that I would happily pay once proof was received. All I got was that I owed money and that they were going to put in some sort of dispute status. I had been contacted a few months prior to this by this company and had the same conversation, show me some proof that I owe this debt and I will pay. I never heard back again until now. The fact that they seem unwilling to give some sort of proof that I owe this debt sounds real suspicious to me and prompted me to call the XXXX Police. They referred me to you. I have a letter from them here and would like to fax a copy to you, just do n't know where. You can contact me at XXXXXXXXXXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX, or text/call XXXX ( leave a message, I work night shift I will get back to you ). Please look into this for me and let me know how I can be of assistance in helping resolve this issue. Like I said before, If I owe this debt then no problem paying it, I just need more than an anonymous phone call, official looking letter head, and a menacing tone of voice to prove that I owe. I am just afraid this might be another scam to pressure me into paying debts I do n't owe. Thank you very much.
08/10/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem when making payments
  • Problem during payment process
  • IL
  • 60302
Web
I received a random charge on my account in XXXX. In XXXX, I received a notice in the mail of late payment and logged in promptly to pay. I paid the bill in full in the amount of XXXX online. I did not receive any more mail from SST, nor did I receive another late payment notice. Yet on XXXX was reported late to the credit bureau. When I called customer services, was told that the payment did not go through for some reason. They also indicated that they tried to reach me via phone, but did not have the right phone number. In all other cases they have sent me mail, but in this case they did not. I feel like they intentionally did not try to reach me or do their due diligence to reach me. When I saw the alert on my credit report, I immediately logged into their website and paid in full. I would note that this card has a XXXX balance, and has been fully paid for over a year. The charge that was made in XXXX was a random fee, and not initiated by me. Both in XXXX and in XXXX I have again paid the balance in full but was still reported as 30 days late to the credit bureaus. I would also add that their online process for payments is confusing. You must press Yes I want to make a payment 4x and press submit and then press submit over and over again. I believe that they have configured this intentionally, so that people will not make the payments. They also do not offer an automatic payment process. Yet, again I have been reported as late for a charge I did not initiate.
09/20/2022 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 93446
Web Older American, Servicemember
XXXX trying to charge me for shipping charges on a shipment they lost. Total amount of the charge was {$320.00}. I just received another threatening letter from them. The XXXX invoice date on my account XXXX is XX/XX/2022. I filed a claim with XXXX on XX/XX/2022, original claim number is XXXX. I did a screen shot and made a pdf of the on line form for this claim because the on line system locked up every time I tried to submit it. There are other claim numbers that XXXX assigned later : XXXX is one of these. The credit card statement came and the charge was on there. It was disputed : XXXX 1 claim # XXXX. All supporting documents were sent to the credit card company and they made an adjustment amount of {$320.00} to the card : reference # XXXX. The credit card company has refused payment for the charge. My material supplier reimbursed me for the cost of the material already and filed a XXXX claim on their end. Since I had the material charged to my XXXX account, I had to file a claim for the shipping amount from my end. As of this date, EGS Financial Care , Inc., a collections agency has contacted me 3 times on this matter, I submitted the proof of non delivery by XXXX each time. Now XXXX is still trying to collect on this one. I have attached the non delivery notice and the original claim docs here. There is about a dozen more, a testament to the total run-around they gave me. If you need all of it, I can send them. The non delivery notice is the big one.
04/14/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 78653
Web
I have XXXX accounts on my credit from West Asset Management that they refuse to remove. Both accounts are from XXXX XXXX XXXX in XXXX Oklahoma. I was informed that they have sent me several notices prior to placing them on my account. I advised that I received no notices or validation of the debt. I also advised that we/I have always carried XXXX medical insurance providers through my work and my mothers job. The agent as well as the supervisor verified that only XXXX insurance company was submitted to request payment and not the other. I have disputed with the agents numerous times and they refuse to remove or verify any information with the medical provider. I was advised that billing the medical insurance company is a courtesy provided by the provider and it is up to me to make sure the insurance company pays the bill. I never received any documentation to dispute the charges and when I found out they were on my credit report. I can not stress the issue with NEVER receiving any documentation to submit to the company to dispute the charges. The supervisor was extremely disrespectful and offered no additional assistance. I have valid proof that I had XXXX medical providers coverage at the time and offered to submit the documentation. The agent stated she read through the notes and does not see any notations referencing billing the secondary insurance and that she can not do any thing to remove the accounts and that I needed to obtain a different avenue.
09/28/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • VA
  • 231XX
Web Servicemember
I took out a loan with XXXX XXXX XXXX. The company closed and I was informed that SST ( System Services Technologies , Inc ) would be taking over the account. I have this account set up on auto draft that XXXX said to keep in place and that all things would be transferred and set up. I kept all things as agreed by XXXX. In XX/XX/2019 SST continuously tried to take money out of my personal checking without my authorization. Tried calling to get a answer and they did not know but said they did receive my allotment. They then started charging my account XXXX late fee which I never signed for a loan with them and in my old contract there is not a late fee of XXXX. This fee then made my account looking like it was pass due and they are reporting me and being 30 days late. I have made extra payments and my allotment is set up for XXXX which my payment by contract with XXXX is XXXX. I have called this company every month requesting a statement of the applied payments and that to remove late fees since its not in my contract. They tell me to look online and I have told them I want a physical statement sent my house. Last time I spoke on XX/XX/XXXX they were sending one out and I have yet to receive it like every month they tell me they are sending. This company is breaking many lending laws and practice is very shady. I want this removed of my report and my account to be corrected of late fees and a statement sent to my house.
09/04/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MO
  • 631XX
Web
I mailed West Asset Managment a validation of debt request letter on XX/XX/2015. Pursuant to the Fair Debt Collection Practices Act, I requested the following information : What the money you say I owe is for ; Explain and show me how you calculated what you say I owe ; Provide me with copies of any papers that show I agreed to pay what you say I owe ; Provide a verification or copy of any judgment if applicable ; Identify the original creditor ; Prove the Statute of Limitations has not expired on this account ; Show me that you are licensed to collect in my state ; andProvide me with your license numbers and Registered Agent. I requested the information be furnished to me within 30 days or all collection activity cease and negative accounts be removed from my credit reportsWest Asett Management failed to respond to my validation request within 30 days from the date of their receipt. I received a letter dated XXXX/XXXX/2015 from West Asset Management stating that " pursuant to the enclosed debt verification, West Asset Management , Inc. and it 's client ( XXXX XXXX XXXX XXXX ) have concluded that the information on my credit report is accurate ''. However, there was no enclosed debt verification attached to the letter they sent me. West Asset Managment does not have a license to collect in the state I reside in ( Missouri ). I believe West Asset Management is unethical and nlawful debt practices.
12/03/2015 No
  • Debt collection
  • Medical
  • False statements or representation
  • Impersonated an attorney or official
  • CA
  • 95133
Web
West asset mgmnt has been agressively calling and harassing me for a payment at late hours in the day even calling my work on the medical balance that was paid through insurance in first place. I was imbarrased by collection calls at my work and decided to pay this collection to make them go away. When I called I asked if they would remove this collection from my report if I paid it and I was assured by XXXX XXXX that if full payment was made they would send a deletion request to all XXXX bureaus and have this collection removed from my report. I paid in full for the collection which was fraudulent in first place with hopes that it will make them go away for good. However, it is now has been 10 months and this collection is still reporting on my credit report and I 'm still getting letters from the collection company. I attempted to contact them several times to request this to be deleted but they are stating that they are NOT reporting this to the bureaus and that I should call bureaus with my dispute, however when I called XXXX CRAs I was told that West asset verified and validated the accuracy of this collection thus bureaus would NOT remove it unless I had an official deletion letter from them, which they are not releasing to me stating that they do not do this on inactive accounts.. this has been very fraustraghting and I do n't know what else to do to get this off my credit report. Please help!!!
11/07/2023 No
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 134XX
Web Older American
About 6 months ago, this SST systems and services technology took over SST credit card services and contacted me to make payment agreement to pay balance off. We agreed no interest of any kind as long as I paid XXXX monthly for 2 years. I have been making XXXX payment monthly for past 6 months and I just noticed on my current statement they have been charging me a interest fee which was not part of agreement. Also on current statement it shows last months balance at XXXX with payment made XXXX and interest of XXXX then shows new balance as XXXX. However if you do the math XXXX minus XXXX minus XXXX equals XXXX therefore XXXX is missing. They have been doing this on past statements as well. XXXX XXXX XXXX months is XXXX that has vanished in thin air, that should be reflected in my new balance. When I called to question this missing money I was told that no interest agreement was with another company ( which it wasn't ) and the interest amount was much higher on their computer than what the statement they mail me is. Very disturbing by the poor business practices of this company. Also no statements or mailing from SST contain a website address or a phone number listed, I had to request the help of my son to track down a contact number online in order to speak to someone. This raises a red flag that this company is using unscrupulous tactics to maneuver and take advantage of XXXX like myself.
04/10/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • PA
  • 150XX
Web Servicemember
At the beginning of the year XXXX, a credit builder loan I had taken out with XXXX was sold off to SST ( Systems and Services Technologies , Inc ). My experience was them as been nothing but negative, but tolerable until recently. I contacted XXXX on XX/XX/XXXX to advise that my pay schedule from work was being changed. Because XXXX/SST set up my payments to be taken on my pay schedule I requested that they change my due date to align with my pay schedule. I called again on XX/XX/XXXX, and again on XX/XX/XXXX to ensure that this change was made. On XX/XX/XXXX, I started receiving numerous phone calls where the caller wouldn't say anything but when I called back, the number went to SST. I then received an email stating that I missed my payment due XX/XX/XXXX and I would be reported negatively to the credit bureaus. I called then twice on XX/XX/XXXX and spoke to two separate people who told me my due date could not be changed but once I made my payment on the XXXX, I would be ahead of schedule. I insisted on speaking to a supervisor and they refused to connect me. I feel like this is a scam-like organization who profits off fees and interest. I've spoken to them several times and was never told my due date could not be changed. I never agreed to have my loan sold off to a 3rd party, I was never delinquent with XXXX to have my loan charged off to collections.
12/16/2015 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CO
  • 80014
Web Older American
On XXXX XXXX 2014 I was in the emergency room at XXXX XXXX XXXX Co. I have double insurance coverage and both companies were billed the total amount instead of billing the secondary only what the primary did not pay. The secondary assumed there was no other insurance and issued an Explanation of Benefits stating {$370.00} was owed. The primary insurance payed all but he {$250.00} deductible and I payed that. The hospital had then been payed the total contracted amount. We contacted XXXX four times and they would not re-bill the Secondary insurance company insisting the problem was the insurance companies fault. We solved the problem by providing information to the secondary insurance company and they reissued a new XXXX stating nothing was owed because the entire contracted amount was payed by the primary insurance company and the deductible was covered by me. XXXX turned the matter over to XXXX XXXX debt collectors. When we explained to XXXX Advantage and sent them the written Explanation of benefits they dropped the matter. XXXX then turned us into another debt collector called Global Receivables. Global receivables does not want to receive any information from us concerning the matter. I told them I would send them XXXX XXXX 's from the insurance companies and they said no. We have been harassed for over a year with threatening phone calls and letters.
10/07/2020 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Billing problem
  • LA
  • 700XX
Web
On XX/XX/XXXX I received a letter from SST stating that my force placed insurance that was incorrectly placed on my loan on XX/XX/XXXX was credited to my loan balance. I am not sure of the exact date of the credit, so I am going by the date of the letter mailed to me which was XX/XX/XXXX. I have requested statements from SST which reflects this credit to my loan on the following dates : XX/XX/XXXX - Emailed SST requesting statement reflecting credit for force placed insurance. XXXX called and spoke to XXXX and requested a statement reflecting credit for the force placed insurance. XX/XX/XXXX - Emailed requesting statement reflecting credit for force placed insurance. XX/XX/XXXX - Emailed requesting statement reflecting credit for force placed insurance. I have made four attempts to reach out to SST and receive a statement which reflects where the force placed insurance was credited to my loan. I can go online and get a payoff balance, which I have done, on XX/XX/XXXX. I need a statement which reflects the exact date of the credit for the force placed insurance to figure out how much credit SST owes me for interest accumulated for the {$11000.00} force placed insurance on my loan from XX/XX/XXXX through XX/XX/XXXX. I can only go by the XX/XX/XXXX date, the date of the letter, since SST WILL NOT send me a statement that reflects the exact date.
10/10/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 11221
Web
I first disputed XXXX XXXX XXXX account XXXX with XXXX and XXXX through XXXX. Then, I sent a certified letter on XXXX XXXX disputing the account with both credit reporting agencies. Global Receivables Solutions responded to my dispute by sending a letter to my address that was addressed to my father. The collection agency claimed that my dispute was invalid and the information they reported is accurate. And as evidence of this, they attached a billing statement from the hospital that was in my father 's name. I have disputed this account again with the credit reporting bureaus and I called Global Receivables Solutions today to dispute and was told that I would have to wait for them to investigate. I do n't have time to wait. I am trying to find an apartment, and this negative mark on my credit report is making it difficult. I also called the hospital 's billing department today and they confirmed that they do not have any outstanding bills for me in their system with that account number, but they do have something in my father 's name with the same account number. I am tired of being given the runaround from these people. This mistake is causing me a lot of problems ; mental, financial, and emotional. And I just want the credit bureaus and collection agency to do the right thing and remove this inaccurate information from my credit report.
06/24/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • NC
  • 28625
Web Servicemember
I received 28 phone calls from SST ( Systems and Services Technologies , Inc ) fromXXXX XXXX 2023 until now. From Monday XX/XX/ 2023 until today Saturday XX/XX/2023 I received 21 Phone calls. I have screen shots of the call log as evidence in my phone. I have answered and there is no one on their end that answers. The last time they did this as an attempt to collect ( which I have paid ) the employee was very professional and told me that they will stop attempting to call me. Well that was a blatant lie. I am usually on time with my payments however have fallen on some rough times which was explained previously. SST Maliciously calls and harasses those indebted to the company. I finally called back and told them to quit calling, I was filing a complaint with CFPB and that any further contact via phone I would file a lawsuit for harassment. They continue to call and block up my phone which I use to run my business. Call Logs : Monday XXXX XX/XX/ 2023 XXXX XXXX XXXX XXXX ( answered, no one on their end ) Tuesday XXXX XXXX 2023 XXXX XXXX XXXX XXXX XXXX Wednesday XXXX XX/XX/ 2023 XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thursday XXXX XXXX 2023 XXXX XXXX XXXX XXXX XXXXXXXX Friday XXXX XX/XX/2023 XXXX XXXX ( declined call ) XXXX XXXX XXXX XXXX XXXX XXXX ( declined call ) Saturday XXXXXXXX XXXX XXXX ( answered, no one on their end )
03/22/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CA
  • XXXXX
Web
On XX/XX/XXXX, I was approved for a {$7000.00} hybrid loan from XXXX. {$4000.00} available immediately, and {$3000.00} secured in a 'locked ' savings account. The monthly payment was {$320.00}, which I kept current. On XX/XX/XXXX, I received an email from XXXX stating that my loan was being taken over by their 'trusted partner ', SST. The monthly payment was still {$320.00}, which I kept current. On XX/XX/XXXX I decided to pay the loan off and have the savings account unlocked. I initiated a payment of {$4000.00} which was processed, and deposited, by SST on XX/XX/XXXX. I immediately called SST and asked them to release the lock on the savings account so I could access the much-needed funds. Was told they would unlock the funds and have it deposited to my checking account as soon as possible, but no later than XX/XX/XXXX. It is now the end of business on XX/XX/XXXX and I still do not have the funds. Furthermore, SST outright lied on an email to me about the payoff of the account, claiming it was XX/XX/XXXX ( please see attached document ). The payoff was 17 days earlier. Furthermore, SST initiated an auto-withdrawal from my checking account AFTER I paid off the account even though I have called numerous times informing them the auto-withdrawals need to stop immediately. In total, XXXX/SST owes me {$3300.00}, DUE IMMEDIATELY.
04/20/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • GA
  • 30016
Web Older American, Servicemember
First my loan was with XXXX XXXX XXXX. Then without notice I called last year in XX/XX/XXXX, to just check the status of my loan and I found out they were going out of business and my load was sold to a company called SST ( Systems & Services Technologies , Inc., in XXXX XXXX, IL. When I contacted them is when problems started. I requested that my loan documents they had converted be sent to me. I got a lot of window dressing from their customer service rep 's when I called in XX/XX/XXXX and followed up in XX/XX/XXXX. They stated something was being worked up to send me to this date of XXXX XXXX XXXX. I have not received anything and they have treated me like a lost step child. I'm quite upset with them and they have told me I have some daily interest that I didn't not sign for with XXXX and this was a two year load at best. They are trying to milk this loan out for 36 months. I'm paying {$350.00} a month on a loan agreement I don't have documents for and when I requested information from SST they stated they sent info that must have gone in my spam folder and they only send that one time. So I don't have any load documents. My loan was with XXXX XXXX, and not for 36 months at {$350.00}. I would like your assistance in getting this load either dissolved or a change in whatever arrangements they think they have with me.
12/12/2016 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Threatened to take legal action
  • TN
  • 37211
Web
They have n't actually threatened legal action but I am having trouble paying what I own. I am on a payment plan and I have been paying on time every month for at least 6-8 months. I have not received a bill in 2 months. Got a letter last month saying I was late. I paid it. Did not receive a bill this month. I attempted to pay online - their online service does n't work. I attempted to call the number on a bill stub from a previous bill - the message says they ca n't take the call due to unforeseen circumstances and hangs up. I called a different number on their website, spoke to someone who said he 'd transfer me to the correct department.. he sent me to the same number I had previously dialed and I got hung up on again. Tried calling back the number where I actuall talked to some one and 4 times I have been sent to voice mail. I left a voicemail, I filed a complaint on their website. I have not been contacted from them. I am working hard to raise my credit score and pay my debts but I am at my wits end with this company. There is n't even an address on the payment stub for me to send the payment without a current bill. How am I supposed to pay it when I ca n't get any cooperation from the 3rd party collection agency?? Being late with them will report negatively on my credit since a payment plan is in place.
11/28/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • XXXXX
Web Servicemember
I had an established loan with The XXXX XXXX XXXX company. About 5/6 ( XXXX ) months ago, I reached out for a payoff quote, in an attempt to close out the loan. About a month passed and I noticed that there was no response from them. So I went online only to find out that they had went out of business and some company by the name of Systems and Services Technologies , Inc ( " SST '' ) was the loan servicer for your XXXX account. They had email/phone number for contacting purposes. I've reached out several times in attempt to reach them and close out my loan. So this month ( XXXX ), I decided to stop my payment to them since there's no way of contacting them and I had absolutely no idea where my money was going and how long this process would continue. Last week I received an email from the same company, whom I've been trying to get in touch with for the last 5/6 months, informing me that my account would be reported delinquent to the credit bureaus if I didn't resume payment. Of course they included a contact number to reach them. Called the number numerous times and an automated voice answers everytime with, Were experiencing technical difficulties. I definitely do not need some erroneous company screwing up my credit report. I need some involvement from you all to ensure that this does not happen.
02/21/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • CO
  • 80134
Web
My account information is not correct. I have not received any new accounting statements. The payoff amount does not correspond with what is online. Asked to speak with a supervisor was told none were available on XXXX I asked to facilitate the process to close my account and have the funds deposited into my account the same one making payments. I was told it could take up to XXXX business days for them to verify the funds and issue the payment of my funds via direct deposit. Per the contract I signed with XXXX the my funds would deposited into my account with 2 business days after the funds cleared the account. I did not consent to my account being transferred to SST and the customer service is awful. To be a loan servicing provider and have zero access to speak with a supervisor is very concerning. I was told I could not file a complaint with them that I would need to call XXXX at XXXX to file a complaint. I called XXXX at XXXX MST XX/XX/23 to file a complaint and was told there is nothing they can do as they do not service the loan anymore. She also informed me that they have received numerous complaints about the customer service received and all they can do about it is document it and feedback to the loan servicer to correct the issue. It should not take a whole to get the funds from my account.
03/17/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • VA
  • 23188
Web Servicemember
I took out a loan with XXXX XXXX XXXX. The company closed and I was informed that SST ( System Services Technologies , Inc ) would be taking over the account. I have this account set up on auto draft that XXXX said to keep in place and that all things would be transferred and set up. I kept all things as agreed by XXXX. In XX/XX/2019 SST continuously tried to take money out of my personal checking without my authorization. Tried calling to get a answer and they did not know but said they did receive my allotment. They then started charging my account XXXX late fee which I never signed for a loan with them and in my old contract there is not a late fee of XXXX. This fee then made my account looking like it was pass due and they are reporting me and being 30 days late. I have made extra payments and my allotment is set up for XXXX which my payment by contract with XXXX is XXXX. I have called this company every month requesting a statement of the applied payments and that to remove late fees since its not in my contract. They tell me to look online and I have told them I want a physical statement sent my house. We never received a physical statement. We paid this loan off. This company is breaking many lending laws and practice is very shady. I want the late payments removed off my credit report.
12/12/2023 No
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • SC
  • 29715
Web
I want to pay off my loan in XXXX large installments. However on XX/XX/2023, my original lender XXXX by XXXX XXXX informed me that servicing of my loan was being to transferred to Systems & Services Technologies , Inc ( SST ) on XX/XX/2023. ( Email attached ) According to XXXX, SST was to email me information about service transfer which would include the account number and ways to access/manage my account online. As of today, XX/XX/XXXX, SST has not reached out to me with a Welcome notice -- not by email, phone, or mail. I still do not know my account number or how to pay online. I have tried to contact them by telephone in order to prompt them to provide this information, however, they have a large telephone queue backlog during most parts of the day. As of XX/XX/2023 at XXXX XXXX XXXXhere was in a queue of XXXX customers with a wait time estimate of XXXX minutes. Clearly, it is very challenging to get this information which I am entitled to and should have been made aware of before XX/XX/XXXX. As I stated, I have budgeted to payoff this loan in XXXX installments ( roughly {$2500.00} each ) but I am on hold until SST does their part. The servicing transfer process has not gone as expected and I hope the CFPB can help with the Welcome notice so I can move forward with ending this loan.
11/27/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OK
  • 744XX
Web
On XX/XX/XXXX a representative with XXXX XXXX XXXX called and asked for a {$75.00} payment for XXXX XXXX XXXX. The bill with the hospital was from a car accident. I advised that the hospital received the check for {$75.00} payment XX/XX/XXXX and they deposited the check. The gentleman asked for proof so he could file a dispute. I sent in the copy of the check from the attorneys office. On XX/XX/XXXX the same gentleman called again stating I owed the money. He said the hospital rejected the dispute. He tried to tell me the account number on the top of the copy of the check I sent was not the correct account number. I told him he was mistaken that the account number he gave me ( XXXX ) was in fact the bank account number for the attorneys bank account. I asked him to hold on while I answered another call. He hung up. I called back and spoke with a female and she tried to tell me the same thing about the account number. I told her if they would look at the back of the check it proves that the check was cashed by the hospital. I became upset and told her if they were too incompetent to look at the proof they can just shove it up their XXXX. I have sent a letter with the copy of the check and requested they take the information off my credit and report paid in full but they refuse to do so.
02/03/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NJ
  • 075XX
Web
I applied for what i though was a " credit card '' in order to cover some car repair cost during the COVID 19 pandemic. I needed my car in order to get back and forth to work. I went to XXXXXXXX XXXX XXXX and they told me that the loan would be interest fee for the first 6 months. I ended up receiving the installment loan agreement in XX/XX/2021. I was not told that the loan would be paid weekly and have a daily accrual rate in the amount of0.45205 %. I financed {$1600.00}. They did not disclose to me the interest rate 164.54 %. I have been paying a weekly payment in the amount of {$63.00} for 51 weeks. I would end up financing {$3300.00}. This is abusive and i feel taken advantage of at this point. I am not working. I have called the company and spoken with the representative XXXX and spoke with XXXX the supervisor who was not able to help me however he did report that he would be escalating the problem to his supervisor that would try to resolve the issue. XXXX did her best to explain the terms of the agreement and reported that the store XXXX tire company should have went over the term of the agreements ( which they did not ). XXXX also reported that there should have been a electronic contact that was needed to be opened and signed on my phone which was also not sent.
01/25/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • AZ
  • 85295
Web Servicemember
Had a XXXX XXXX XXXX savings loan with XXXX, everything was going great until they sold and transferred all accounts to SST. SST from the start didn't seem like they had their operations together, so I decided to payoff the remainder of my account. After paying off my account I unlocked the savings I had with XXXXSST which was around {$2200.00}. The day I paid off my account ( XX/XX/XXXX ) I was told it would take around 7-10 days to receive my savings money if I chose to receive it via direct deposit. I called again on XX/XX/XXXX because I hadn't received any money into my bank account, the customer service agent told my that I would have my money on XX/XX/XXXX, which is truly ridiculous. I fail to believe that in XXXX any company to process requests in a timely manner. Today is XX/XX/XXXX, I called and asked where my savings money was and the customer service agent told me that " my account was successfully closed on XX/XX/XXXX and that it would take 10 days from that date to receive my money. Extremely ridiculous, and it seems like they are withholding my money at this point. I have paid off any obligations to XXXXSST on XX/XX/XXXX and we are now almost a month later I have not received only I was told would take 10 days at most. Deceivers and liars.
05/03/2017 Yes
  • Student loan
  • Federal student loan servicing
  • Struggling to repay your loan
  • Problem lowering your monthly payments
  • MN
  • 55343
Web
My student loan is currently in default, and my wages are being garnished for payments. I would like to make more affordable voluntary payments. I have called the loan servicer on 4 separate occasions within the same week to get information on how to stop the garnishment and rehabilitate my loan. Each time I was given different, conflicting information, with different forms to complete each time, and I still do n't understand how or if there is a program that can help me. In any case, it was indicated that I would be required to continue to make 5 garnishment payments IN FULL, in addition to my new voluntary payment, thus INCREASING my inability to repay. I can not afford the full garnish payment. I can not afford to pay more on top of the full garnishment payment. If I ca n't make voluntary payments, I can not enter the rehabilitation program. This servicer 's business rules are preventing me from utilizing the student loan rehabilitation program that was created to help consumers get back to a stable financial state. Their final recommendation to me was to fill out the 3 different packets of documents they mailed me and send them back and " see what happens. '' They indicated the decisioning period could be anywhere from 2 weeks to 2 MONTHS.
07/18/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33009
Web
YOUR COMPLAINT I took out a loan with this company on XX/XX/2022 because I was behind on several bills following a job loss along with the denial of unemployment benefits and lack of financial support. I was terminated from my full-time job in XXXX of XXXX without unemployment benefits and financial support once again. This situation resulted in my eviction along with the loss of my vehicle and I had to go on medical leave from a part-time job position which was NOT PAID causing me to fall further behind on bills. In addition, I was homeless living in shelters upon availability, motels with vouchers provided, the streets and abandoned properties which has been on-going for almost a year. I have been XXXX XXXX, XXXX, almost XXXX and XXXX XXXX XXXX XXXX, I have been trying to get back on my feet since which has been hard due to my former employers blacklisting me from the job field I have a degree in and I had to complain SEVERAL times for them to accept a payment plan in which I am making the final payment UPON THEIR ACKNOWLEDGEMENT & SIGNATURE of the attached contract. I will provide additional documentation upon request and thank you for your attention and understanding regarding this matter. Document password : XXXX XXXX XXXXXXXX
11/15/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 32127
Web Servicemember
Pursuant to Florida statute 559. 715 of the Florida Sunshine Law, Global receivable Solutions has yet to send out a letter of assignment and they have had this debt assigned to them sinceXX/XX/XXXX. This means that a letter of assignment would have had to have been sent out no later than XX/XX/XXXX in order for them to be compliant under Florida law. I was told by a representative of global receivable solutions that they did not have to follow the law considering the dead have been previously assigned to them back in XX/XX/XXXX but had been recalled by XXXX XXXX XXXX Hospital billing department on XX/XX/XXXX. As such, the debt was reassigned to Global receivable Solutions on XX/XX/XXXX which means that Global receivable Solutions still has to follow the letter of the law as outlined under the Florida consumer credit protection act, which they have not done. Therefore, Global receivable Solutions is leaving themselves and they have not followed the Florida consumer credit protection act nor the fair debt collection practices act by giving me the validation dispute time frame. This company has already had a complaint submitted against them by myself back in XX/XX/XXXX alleging the same transgression committed by this organization.
12/15/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • FL
  • 33619
Web
In XX/XX/2022, I applied and was approved for a loan of {$1300.00} with XXXX. {$650.00} came to me via XXXX and {$650.00} was supposed to set aside in a savings account. On XX/XX/XXXX at approximately XXXX XXXX, I received an email from XXXX stating my account would no longer be serviced by XXXX XXXX and that SST would be taking over. After making my payments of {$60.00} every two weeks for almost a year, I had a small balance left of {$140.00}. I paid that off on XX/XX/XXXX ( including the XXXX fee for the online ACH payment ). It is now time for me to collect or gain access to my savings totaling {$650.00} and SST is holding up the process. I have received several different responses to my inquires from SST, including my funds would be wired to the bank account in which my last payment, that I would be mailed a check within 10 days, now I'm being told it can take up to 30 days to get money owed to me. I don't know what to believe when dealing with this company and with XXXX. I just want my money so I can give my kids a good XXXX and XX/XX/XXXX is not acceptable. I just want what's mine and what I'm contractually entitled to. Between XXXX XXXX and SST, they need to figure out a better way to get customers what's owed to them.
05/21/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NE
  • 681XX
Web
West Asset Management has been incorrectly reporting a paid medical bill as a collection to XXXX & XXXX. The reported date assigned was XXXX, with the date of first delinquency of XXXX. Original amount owed was claimed to be {$600.00}. This bill was fully paid by my insurance company, leaving only a {$30.00} co-pay. I paid that {$30.00} in full after contacting XXXX XXXX about this collection, after seeing it on my credit report, in XX/XX/XXXX. Any amount outside of that, is reduced or paid under a legally binding agreement with XXXX of Nebraska. I was never once contacted about this account by either XXXX XXXX or XXXX. - Further, XXXX has failed to provide any proof or detail of this debt upon request. - I was never contacted about this collection prior to seeing it on my credit report. - Multiple disputes with the credit reporting agencies have yielded continually erroneous and damaging information from West Asset Management. I have attached documentation as follows : - Credit card statement from XX/XX/XXXX, detailing the {$30.00} paid to XXXX XXXX for this " collection. '' - XXXX record of collection as reported by XXXX. - XXXX record of collection as reported by XXXX. - XXXX record of collection as reported by XXXX.
05/18/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • DC
  • 20001
Web
This is affiliated to complaint ID : XXXX In the letter received via the CFPB and XXXX XXXX, Escalated Complaint Specialist, it says my statement types were " The statement type was changed from None to Paper on XX/XX/2020, which would have started the paper statements on XX/XX/2020. However, because the system is down, it can not currently generate the paper statements. It is currently being fixed but we do not have an estimated time for its reinstatement. Attached is a copy of your payment history while being serviced by SST. '' I was told by SST that they could send me a statement via mail, but as they indicate their system is down ... so its been down for over 3 months now? They also failed to answer my question which was why can't we get access to our statements online? It seemed to me that SST doesn't have a mechanism in place to provide XXXX customers with a statement online through my account web portal. Whenever I click on statements, its always said since account inception, that my account doesn't have the ability to provision account statements online. This is why I called SST in XX/XX/2020 to tell them about this issue and ask why this was the case. This should be fixed as this is not normal market practice.
04/10/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90274
Web
I have been contacted by Global Receivable Solutions, Inc. regarding a debt that I do not owe. This is the second debt collector for an unverified debt of {$69.00}. I previously disputed this debt with a previous debt collector, and they were unable to verify it. The second debt collector sent me a letter on XXXX XXXX, 2016, which was not received until XX/XX/2016. On XXXX XXXX, 2016, I sent them a certified letter disputing the debt and requesting additional information regarding the validity of the debt. This letter was received by them on XXXX XXXX, 2016, within the thirty day period. However, before the thirty day period expired, they reported this unverified debt to the credit reporting agencies. The company also fraudulently represented that the " Dispute date '' was XXXX XXXX, 2016, which is just outside of the thirty day period. However, XXXX XXXX is five days after my dispute letter was received by them, according to the United States Postal Service tracking records. On XXXX XXXX, 2016, Global Receivable Solutions sent me another letter with insufficient information regarding the debt which did not validate the debt. The letter also indicated that the debt had been reported to the consumer reporting agencies.
09/20/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with fraud alerts or security freezes
  • MO
  • 631XX
Web Servicemember
The account in question was for a personal loan that was held by XXXX XXXX XXXX. While I was deployed on XXXX XXXX XXXX sold the account to SST in XXXX of 2019. I was deployed from XXXX of 2019 to XXXX of 2019. For the first 5 months that SST held my account they made zero contact attempts. They marked my payments as late without even confirming any details with me. I made attempts to contact XXXX when I had the time during that deployment but XXXX was not able to assist me as the account was not theirs anymore. I made several attempts to call SST but I was never able to reach them. I finally got ahold of someone from SST upon returning stateside. They had charged me the late fees and marked payments late for XXXX XXXX. I have provided both XXXX and SST copies of my statement of service verifying my service and my DD-214 that verifies me even further with no resolution. Though I do not have a copy of my deployment orders for that specific deployment in 2019, I did offer to reach out the command at my old unit to attempt to get those orders. However, SST told me that my military service meant nothing and that those orders will not be sufficient in proving that it was their fault I could not make a payment.
05/25/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NJ
  • 07103
Web
The above mentioned account is being reported as a paid collection on my credit report. After several statements and confusing correspondence I do not believe that this account is accurately being portrayed on my credit report. I have strong reason to believe that some of the information that is being reported on my credit report is inaccurate. So to clarify the accuracy of the reporting of this account I am formally requesting the following information that is being reported : 1 ) Original Note or bill to ensure the accuracy and legitimacy of the date the account was opened, account number, and terms of the interest and penalties that were originally agreed to and that it belongs to me. 2 ) Payment History of the account for the entire duration of the note to review the application of payments to their proper destination 3 ) List of charges and fees especially those assessed after the collection status on the account 4 ) Date of actions taken on this account including but not limited to the dates of the collection status, correspondence sent to me regarding the collection action, and collection activities 5 ) List of the dispute instructions sent to you by the credit bureaus from my dispute letter
03/28/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • NV
  • 89108
Web
I took out a loan last year through a company called XXXX ( loan originator ). The name of the loan was a " Borrow and Grow '' plan. The way the account worked is that once I paid the loan off in full, Iwas to receive my savings account balance upon payoff which as of today is {$1800.00}. XXXX sold my loan to SST in XX/XX/XXXX, and SST became the new servicer of my loan. I paid SST in full on XX/XX/XXXX via ACH debit in the amount of {$2700.00}, this payment paid off my loan. So about 3-5 days later I called SST to request that SST release my savings account funds. The rep took all of my information including checking account number, and routing number and told me that within 10-15 days I should receive an ACH deposit of my savings funds which is being held by a bank in New Jersey called XXXX XXXX XXXX . The deposit has not happened, so I called a couple more timesand was told that it could take up to 21 days and I should receive the funds soon. Well I have not received anything. When I call I can't speak to anyone in the United States. I have to speak tooverseas call center reps that don't even work for SST and a supervisor is never available. I want XXXX XXXXXXXX XXXX to release my savings funds.
07/13/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33009
Web
I took out a loan with this company on XX/XX/2022 because I was behind on several bills following a job loss along with the denial of unemployment benefits and lack of financial support. I was terminated from my full-time job in XXXX of 2022 without unemployment benefits and financial support once again. This situation resulted in my eviction along with the loss of my vehicle and I had to go on medical leave from a part-time job position which was NOT PAID causing me to fall further behind on bills. In addition, I was homeless living in shelters upon availability, motels with vouchers provided, the streets and abandoned properties which has been on-going for almost a year. I have been XXXX XXXX, XXXX, almost XXXX and attempted XXXX multiple times, I have been trying to get back on my feet since which has been hard due to my former employers blacklisting me from the job field I have a degree in and I had to complain SEVERAL times for them to accept a payment plan in which I am making the final payment UPON THEIR ACKNOWLEDGEMENT & SIGNATURE of the attached contract. I will provide additional documentation upon request and thank you for your attention and understanding regarding this matter.
03/23/2023 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Funds not received from closed account
  • TX
  • 78542
Web
I got a loan with XXXX and a portion of my loan was deposited to a savings account. I signed a contract with Seedfi stating I would receive the amount in my savings once I paid off my loan. Unfortunately XXXX sold my account to Systems and Services Technologies on XX/XX/XXXX. I paid off my loan on XX/XX/XXXX and My bank cleared the payment the next day. I was told by one of SST 's customer service representative my savings would be deposited in 14 days, another said 22 days and another one said on XX/XX/XXXX. I still have not received my savings and now another representative said I would would receive it on XX/XX/XXXX ( XXXX business days ). They sent me an email on XX/XX/XXXX stating my account was paid on XX/XX/XXXX which is not accurate and has me thinking they put a later date to delay depositing my savings. The following is information from my savings account statements provided by XXXX : My first statement Beginning Balance, as of XX/XX/XXXX : {$0.00} Deposits and Other Credits : {$2000.00} Ending Balance, as of XX/XX/XXXX : {$2000.00} My last statement Beginning Balance, as of XX/XX/XXXX : {$2000.00} Deposits and Other Credits : {$0.00} Ending Balance, as of XX/XX/XXXX : {$2000.00}
03/01/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem when making payments
  • CA
  • 94559
Web
I opened a " loan '' with XXXX on XX/XX/XXXX. {$500.00} I had immediate access and {$1500.00} was in a " locked saving account ''. I was way ahead on paying the " loan '' off and by XXXX had the actual loan of funds that I had been given fully paid so the " savings '' had more than the " loan ''. Shortly thereafter I went to make another payment and both the " loan '' and " savings account '' had disappeared with a note that they were being transferred to another company. It took over two weeks to even find out what company it was and to get any information whatsoever. Once I had access to the new " loan '' I tried over and over to use the " savings '' to pay it off and close them both due to the lack of transparency and sense of dishonesty. They just kept sending me back and forth between the two companies and refusing to do anything. So I have been trying to pay it off asap and get away from this. It is clearly a scam. The links in the emails from " SST '' go to unsecured pages and now the entire website is very clearly fake ( the fake website I first saw today ). I have screenshots of everything and need to get this fixed. They have now scammed us out of XXXX and XXXX of dollars.
02/08/2017 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • ID
  • 83687
Web
Global Receivables Solutions is trying to collect a debt for XXXX XXXX 's that is current. XXXX XXXX 's has combined all three accounts into XXXX account, not at my request and I have been sending monthly payments to that account. I feel as if XXXX XXXX 's is trying to confuse me by sending me separate bills for each account and then XXXX bill that has all XXXX accounts combined. I send a payment to the the account that has all XXXX accounts every month so I am not sure how XXXX XXXX 's thinks I can and should make a payment to each account and another payment to the the account with the joint accounts and then Global Receivable Solutions wants me to send them payment for the same accounts. I have sent a letter to Global Receivable Solutions disputing one of the collections and now have received another collection notice for another one of these accounts and have recently received a third collection notice in my Daughters name who is a minor. I am asking for help so that this does not affect my credit or my minor daughters credit by being sent to collections. In my letter to Global Receivables Solutions I have asked for verification of debt and they refuse to send me any verification.
09/22/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • GA
  • 31313
Web Servicemember
I bought a cell phone ( XXXX ) from XXXX on base at XXXX XXXX GA when i first got stationed there. The phone service was very insufficient so i returned the phone within the 14 day grace period and went to another cell phone company. The XXXX vendors failed to process my return correctly. So after 6 months of me not knowing, i started getting phone calls from a collection agency for the phone i had returned. They put a {$710.00} debt collection on my credit. I went back the next day after i found out after 6 months. They submitted a claim that took another 6 months to follow through. And at which that 6 months i continuously received phone calls and told them of the issue. Which every time they called they said it was no problem and they will fix the issue, which was a lie they also told for 6 months. Finally after a year, the debt was paid by XXXX but the collection debt hurt my credit and has not been removed. It has been paid, but not removed from my credit files. They made the mistake and now my credit score has been penalized for it. Actions need to be taken to not only removed what they have done, but also to prevent this sort of issue from happening to others.
08/02/2015 Yes
  • Student loan
  • Non-federal student loan
  • Can't repay my loan
  • Can't get flexible payment options
  • MT
  • 59105
Web Servicemember
I am not sure if my loan is federal or private. when I received the loan in 2001, its was explained to me as a federal loan. Now according to the Government I owe them nothing, and my loan has been given to a private lender/collections company. I was contacted once by this company, then I was sent a letter telling me that my wages will now be garnished, at 15 % to 25 % or {$430.00} a paycheck. after looking over the paperwork they sent me, there is no judical signature, which tells me it has not been approved by a judge. I am will to repay this " loan '' without all the taxes and penalties and to original loaner. This company ignored my request to know who they are and where they are located, until I called them directly off the notice that was sent to me. They offered a settlement of XXXX in cash .... after I badgered them on how to get me out of this " garnishment '' then they gave me other offers, and requested ( I did not provide ) my credit card or debt card information. They said they could only send me the information, and the garnishment would go on until the courts gave a verdict, and they said the courts are only available in XXXX ( I live in Montana. )
03/03/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • CA
  • 93245
Web Servicemember
XX/XX/2021 I noticed I had been charged twice by SST so I called. While on the phone I was told I was being charged for a missed payment, but Im the past missed payments were tacked on to the end of my loan. I originally signed for this loan with XXXX XXXX XXXX and sometime last year I was notified SST took over. Now my payment arrangement with XXXX was twice a month and I had been doing that for a couple years now and today Im being told by an SST employee I have late fees and I need to change my due date. I have an issue because they have been harassing me by calling all hours of the day every day without leaving a voicemail in regards to the nature of their call. So I asked while I had someone on the phone why they do that and his response was we dont always leave messages, I explained to him how I felt I was being harassed because I have no clue who these individuals claim to be no correspondence and Im being charged late fees and my account is being charged twice in one day. I dont have the means to have my money taken from me thats why my payment was split which was an agreed upon method with my original creditor. What can be done about this matter?
03/20/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • OH
  • 440XX
Web Servicemember
I believe in XXXX I opened a loan with XXXX that was offered as a grow plan. You technically borrowed a certain amount but only received half while the other half went in a savings account. In XXXX XXXX transferred these loans to a provider called SST. SST never had information about the savings account as it still shows locked with XXXX. I paid off my loan on XX/XX/XXXX of this year and that starts the process of getting the money that is rightfully mine that I had to pay interest on for almost 2 years. I called today XXXX days after payment and was told that when customers pay off the loan they are put on a waiting list to receive their funds. This process takes XXXX days is what I was advised. Besides the fact that the company charged interest on money never received during the loan process and now holding the money after loan is paid off with no interest paid to me the customer who has had a savings account that actually lost money. I want them to acknowledge that this practice of holding on to the customers account for said amount of time is wrong when they fully know that payment was made, always on time and the final payment cleared.
08/23/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MO
  • 63304
Web
west assett management, a third party debt collector had attempted to collect a invalid debt for a cell phone account bill which had been settled years previous and the account closed with a {$0.00} balance. Please reference Case number : XXXX, after discontinuing collection activity for this account, they sold this invalid debt to another third party collection agency, XXXX receivables. This new collector is now attempted to collect for the same invalid, unverified and fraudulent alleged debt. XXXX receivables failed to properly notify of intent to pursue collection attempt, or provide notice of right to dispute. Without properly verifying accuracy or validity of alleged debt, the company reported to the credit reporting bureau 's that the debt was an unpaid account in collections, this improper information was reported on my credit report improperly and the alleged debt itself was fraudulent and improper due to having been re aged to appear as if the account and debt were recent, and the balance reported as owing over {$700.00} when in fact I provided documents clearly showing a {$0.00} balance and date of last bill from 2011.
02/13/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TN
  • 37303
Web
Beginning XXXX XXXX I was paying back a hospital bill from XXXX XXXX XXXX XXXX through their agency, XXXX XXXX OF XXXX XXXX, XXXX. Almost immediately after this began, I started getting notices from a different debt collector, WEST ASSET MANAGEMENT, claiming that I owed them the amount I was paying back. Despite forwarding them the documents to prove they had no right to attempt to collect this debt, WEST ASSET MANAGEMENT continued to send notices and demand payment. As of XXXX XXXX, WEST ASSET MANAGEMENT has changed their name to GLOBAL RECEIVABLES SOLUTIONS, INC. and their calls and letters have begun to arrive again, demanding that the debt I owe XXXX XXXX should be paid through them, and not XXXX XXXX, despite my account with XXXX XXXX being open since XXXX, up to date, and active. This has been an ongoing issue with this company since XXXX, I do not owe GLOBAL RECEIVABLES/WEST ASSET any money, I can prove I do not owe them any money, I actually have done so in the past numerous times, yet they continue to deny this fact and continue to harrass me into paying them the money I am paying a completely different company.
11/03/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • GA
  • 30093
Web Servicemember
Im a XXXX XXXX Veteran. I took a Loan out with the Original company named XXXX. In XX/XX/XXXX, A company named SST took over and changed name to SST XXXX. Since that Time, they have ruined my credit. After the first six months of SST taking over they did not report any Monthly Payments the any of the Credit Agencies. I called over 40 times to get this resolved. It never took place. Then Covid-19 hits the country and My family is affected Directly. I call and ask for assistance and they make me send in Medical records for my mother as verification. Then tell me they will let me know within 7 days if I am approved for relief. Then about 3 weeks later I call and they tell me I was approved and I needed to make a payment. I had made a payment on the previous month already. They never gave me the relief and ruined my Credit. Finally when I missed a Payment they reported it to the XXXX XXXX. I settle my account with them on XX/XX/XXXX. They have yet to report to my Credit Report and have not update thier account. This Company is a FRAUD AND NOT LEGIT. IT IS A RIPOFF AND SHOULD BE INVESTIGATED! XXXX XXXX XXXX XXXX XXXX VETERAN
02/03/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • MI
  • 48335
Web
I opened an account with XXXX on XX/XX/XXXX the amount financed was {$2000.00}, and biweekly payments were being made received an email from XXXX in XX/XX/XXXX stating that the account would be sold to SST because the company wanted to focus on other products this company SST is a nightmare they will not provide all payments that I have made on the account and neither will XXXX, SST is charging me daily interest of {$1.00}, stating that I have not made a payment since XX/XX/XXXX and that I'm 58 days past due and that I owe {$300.00} to bring my account current SST has also charged me {$190.00} in late fees, I did not sign a contract with this company my original contract does not state that I would be charged daily interest I have emailed that they correct this. The current company SST is no longer allowing me to make payments online they state that my account is more than 60 days which is inaccurate they do not have any payments listed on my account at all since opening this account back XX/XX/XXXX with the previous company XXXX, they have refused to provide me with all payments made and correct my account
12/15/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • TX
  • 76542
Web Servicemember
I have had several loans with XXXX XXXX XXXX whose loans are currently being service by Systems and Services Technologies , Inc ( " SST '' ). I have attempted to get them to honor XXXX benefits in key provisional state ( KP ) of Louisiana, but failed to get any resolve. I am XXXX XXXX military and have been through the duration of multiple loans starting around 2016. I have XXXX to XXXX XXXX XXXX twice and XXXX failed to apply XXXX benefits during those times either. I have attempted to get the company to honor XXXX benefits in the KP state of Louisiana which reducing my interest rate to 6 % regardless of when the loan was secured. At a very least they should honor the 6 % during time i was XXXX to XXXX, which I can and have provided documentation for. Also during the transition to SST from pioneer, i wasnt getting documentation from SST which caused my account to become delinquent. The company refuse to understand or accept the lost in contact during its transition and have negatively reported on my credit report although it wasnt my fault, I was out of the country due to military obligations.
09/22/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • SC
  • 290XX
Web Servicemember
In XX/XX/2020, it came to my attention that I have a couple fraudulent collections on my credit report. 1st account : {$3300.00} 2nd account : {$6500.00} I immediately filed a police report XX/XX/2020, afterwards I filed a complaint with the Federal Trade Commission, and XXXX XXXX XXXX. At that time I hired a credit repair organization, assuming they may have more tools at their despoil than I did. I received a very threatening letter from one of the collection agencies XX/XX/2020. ( Account 2 ) Which they violated so may practices. I immediately reached out to the agency, to dispute the allege debt. I also explained that I had already sent filed the complaints mentioned above, and sent this to the agency. I was told that they had it, but don't have it on file, and that I need to resend. This was on XX/XX/2020. I received a letter from the company, demanding that I do the things that I had already done, when the agency yet to prove any evidence that I owe allege debt. I was sent some of the contract I allegedly agreed too, with no signature, and I was sent part of someone else contact.
06/20/2022 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 782XX
Web
Fraudulent invoices by XXXX Alleged Date XXXX - XX/XX/XXXX & Amount - {$230.00} Alleged Date XXXX - XX/XX/XXXX & Amount - {$1100.00} Alleged Date XXXX - XX/XX/XXXX & Amount - {$13.00} Details - I received a 2 invoices for services my company never used. XXXX does not have a XXXX account. Never open or used a XXXX account. First FRADULENT invoice was for some international XXXX shipments in the amount of {$1100.00} and the second FRADULENT invoice was for {$240.00}. XXXX does not have and Never open a XXXX account and Never Shipped via XXXX, So XXXX should have never received these invoices. One of the FRAUDULENT has been sent to EGS Financial Care , Inc, which I also received a FRAUDULENT invoice from EGS with address listed at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX VA XXXX XXXX Action Taken by Me ( XXXX ) Contacted XXXX at XXXX and i was told they see the charges and a representative will call me back. This FRADULENT invoice Issue has not been resolved as of XX/XX/XXXX. These are FRAUDULENT invoices. XXXX has never open XXXX account and never incurred these alleged charges.
05/01/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OH
  • 43232
Web
GLOBAL RECEIVABLES SOLUTIONS XXXX have a a unverified account from. I had previously disputed this account. I have never done business with GLOBAL RECEIVABLES SOLUTIONS. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C.169g, I dispute the validity of the debt GLOBAL RECEIVABLES SOLUTIONS purport I owe. I request that GLOBAL RECEIVABLES SOLUTIONS Provide verification of the following : 1. ) The original Application or contract ; 2. ) Any and all statements allegedly related to this debt ; 3. ) Any and all signed receipts ; 4. ) Any and all canceled checks ; 5. ) Original date of default and collection activity begin 6. ). Whether you purchased the debt, and if so, the amount paid for the debt 7. ) The date ( s ) the debt allegedly accrued ; 8. ) An itemization of the costs, including an accounting, for any additional interest, charges, or other fees placed on this account. I want to request that GLOBAL RECEIVABLES SOLUTIONS Cease and Desist all further communications and collection actives and provide the verification of the purported debt.The account Number
04/20/2023 Yes
  • Debt collection
  • Auto debt
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75098
Web Servicemember
I have a loan through System And Services Technologies ( SST ). Their website is https : //accountinfo.comXXXX I have had a few instances of late payments that have been rectified by their tactics have grown to be excessive. The previous series of communications involved 2-3 calls, two text messages, and 2 emails daily until the account was made current. I responded to one of the texts and they responder was aggressive and rude but toed the line on breaching FDCA. The incident I am more concerned about is their current campaign. I was 5 days late. Each day after due date their calls and emails began to increase. I made the payment yesterday ( XX/XX/19 ) and even after they payment they called me 4 times one of which was from different phone number. I've had the account for 2 years and while there have been times I've struggled to stay current, I have always made it current. Their tactics are causing unnecessary stress and frustration. This company has no compassion or wiliness to work with people to resolve the balance in reasonable fashion.
11/05/2015 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 94804
Web Older American
I had not checked my credit report in a while. After obtaining my credit reports. I got a letter from a collection agency West Asset Management , Inc . Telling me that i had a debt that had been turned over to them for collection. I called them immediately to inquire about " this so called debt '' First time I called was XXXX/XXXX/2015. I was told that they were going to research the account and get back to me. Today is XXXX/XXXX/2015 have not heard any thing from them. So I called again. They told me that they did not have anything to share with me and they will let me know ... .In the mean time, I 'm waiting to have this cleared from my credit bureau as I would like to buy a small home for myself and having this information on my credit file will keep me from obtaining a good Real Estate loan or perhaps nor one at all. They ca n't give me any information about " this debt '' but they have not removed this false information from my credit report. I need help. I would really appreciate your help! Thank you.
04/13/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • IL
  • 60634
Web Servicemember
This company is using the Covid-19 crisis to try to scare customers into thinking they are late on payments and are highly pressuring customers to use their stimulus money to pay off remaining balances that are not late or overdue. I have made every single payment on-time since I received the loan and just received this is an email from them : This is a reminder that you have a remaining small balance of {$140.00} on your XXXX account. Our records indicate that some or all of this small balance may currently be past due. A tax refund is a great opportunity to close this account out in full and honor your remaining obligation on your XXXX loan. Putting that tax refund to good use, to resolve your debt with us, will allow us to close this account permanently and stop all further efforts to collect. I have never missed a single payment and am still being threatened with debt collection if I dont use my stimulus money to immediately pay off the remaining balance and settle an account that is current.
09/02/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 92883
Web
I had a loan with XXXXXXXX XXXX XXXX XXXX. I had XXXX issues with XXXX. Then they sold off all of these loans to a company called SST AKA Alorica and it has been a nightmare ever since!! They report my loan 30 days past due every 10-12 days. I have been paying them every single month. Since XXXX of XXXX until now SST has not responded to any of the 30 emails sent. Their reps when you call are cluesless and rude and do not fix anything. They are destroying my credit while i am paying them. Which is ridiculous and they refuse to fix the problem. I have filed disputes with XXXX and XXXX and sent documentationa and they have not fixed either. This company does nothing. I find it strange that I had XXXX problems with XXXX XXXX and now there are thousands of complaints since sell off to SST Alorica. This company is a disgrace and they should not be able to report anything, Also online you can not see previous statements nor can you look up more than past 6 months of payments. This is fraud and a scam
05/27/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • LA
  • 700XX
Web
On XXXX there was forced placed insurance place on my loan which was then with XXXX Bank. My loan was then sold to XXXX XXXX and is serviced by SST. I have been back and forth with SST and XXXX to get a credit for the forced placed insurance. I had a lapse in coverage from XXXX thru XXXX. That short period of time does not justify {$11000.00} of forced placed insurance being added to my loan. I call and correspond with SST and they tell me to contact XXXX. I call XXXX and they tell me to contact SST. XX/XX/XXXX - called SST XX/XX/XXXX - called SST XX/XX/XXXX - called SST XX/XX/XXXX -sent email to SST & XXXX XXXX XX/XX/XXXX - called SST XX/XX/XXXX - called SST XX/XX/XXXX - called SST ( told to call XXXX ) XX/XX/XXXX - called & emailed XXXX XX/XX/XXXX - called SST XX/XX/XXXX - called SST ( Credit Disputes Department ) XX/XX/XXXX - sent email to SST XX/XX/XXXX - Called SST ( 3 way call with XXXX ) XX/XX/XXXX - called XXXX XX/XX/XXXX - called XXXX XX/XX/XXXX - Calle XXXX ( told to call SST )
11/02/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • XXXXX
Web
I/we sent a letter on XXXX XXXX, 2016 asking Global Receivable Solutions to send all documentation including my legal signature showing that a debt is owed to their company. After waiting 30-days, Global Receivable Solutions never provided me with the documentations. I/we then sent a follow-up with a phone call and letter on XXXX XXXX after receiving a phone call from a Representative [ XXXX XXXX ] on XXXX XXXX, 2016 advising that they did not meet their obligation outlined in the first letter. For this, the company has failed to meet the 30-day validation outlined by the Fair Credit Reporting Act ( FCRA ) and/or Federal Fair Debt Collection Practices Act ( FDCPA ). Due to the company 's unwillingness to send all requested information, it continues to affect my credit report. And I am unable to confirm this " alleged '' debt. Our belief is Global Receivable Solutions is not dealing fairly and would appreciate if CFPB conducts a full investigation of their business practices.
01/02/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • AZ
  • 85027
Web
On XXXX-2017 I was notified by my credit monitoring service that my credit score had dropped. I checked my credit report and found that a company called XXXX XXXX XXXX XXXX XXXX Has posted to all three credit monitoring companies of a deragatory nature about a debt they are trying to collect. I have received no written, telephonic, electronic or oral communications in regards to their efforts to collect a debt from me. Furthermore I have found that the original creditor sold the debt to this company. I emailed the company and informed of all of this information and have asked them to close the account ( since they bought the debt, it has been paid and I am no longer obligated to pay it to the original creditor. Original creditor has since written off debt on their taxes. ) and I have not been contacted by the company. I have sent in dispute letters to all three credit bureaus explaining the situation and requesting the information new removed from my credit reports.
03/22/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • CA
  • 94558
Web Older American
XXXX XXXX XXXX XXXX SST, formerly XXXX ; my account # : XXXX Originally, I agreed to a personal ( unsecured ) loan for {$4000.00}, online. I was approved ; ( I need it for an tooth implant ). However, they let me only access {$2000.00} of it and say that I have the rest in a 'savings ' account ( theirs, not mine! ). But I object to having to pay back the interest on the whole {$4000.00}, even though i haven't received it Yet. The balance I owe is {$2700.00}. If I understand correctly, When that is paid back I will have access to the {$2000.00}. I would like clarification that if I pay back the total ( which goes up each month ) that I will not have to pay any interest on the savings of what is now {$2000.00} ) It's very confusing to me.. why would the " savings '' be accruing interest? IT IS NOT A SAVINGS ACCOUT, I NEVER AGREED TO THAT, it's just the balance due of {$2000.00} from the original {$4000.00}. The won't tell me the interest rate. Thank you
01/23/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • PA
  • 191XX
Web
My loan was sold from XXXX to SST. I paid the loan off in full shortly there after. Its been ten days and although assured by SST, the refund from my locked savings has yet to be received. Like many others my account remains open instead of indicating the account has successfully been closed. Whats more, auto pay is still scheduled to draft payment for {$100.00} for a balance that was already paid in full. I have no capability to turn this off. I gave my personal information in order to receive the wire transfer. Somehow they have the technology to extract funds from my account within one business day but withhold my refund for longer than the time promised when they clearly are capable of completing wire transfers. When you call to speak with someone regarding your concerns you can hardly understand anyone on the other line adding to the miscommunication, stress and frustration of this company. They need better business practices and they need them now.
06/28/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • OH
  • 445XX
Web
On XXXX XXXX, 2017, I sent a letter to Global Receivables asking them to validate I owe to them in the amount of {$160.00}. I requested that they send me something bearing my signature to support this supposed debt in which I owe them ( Global Receivables ).

They sent me a reply on XXXX XXXX, 2017 along with a copy of my account with the original provider which shows which procedures were performed, the codes associated with them, and the cost of them.

On XXXX XXXX, 2017 I sent them another letter explaining that they have failed in validating that this account belongs to them. I also informed them since they had sent me a copy of my account with the original provider which lists the procedures I had done, was in direct violation of the HIPAA laws, and requested them to provide me with any viable documentation, bearing my signature, that I owe them {$160.00}.

They have not responded to my last letter, which they received on XXXX XXXX, 2017

01/29/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 76244
Web
West Asset Management puts a collection on my credit report that does not belong to me. I called the number shown on my credit report which is XXXX. After waiting for awhile, someone picked up and told me they do not have my account. They told me to call this number XXXX. I called that number and waited for another while, someone picked up and said that account belongs to medical department and I need to call the medical dept. number XXXX. I then called the medical dept. and waited for awhile and someone picked up and told me that they already sent my account to some other company and I need to call them at XXXX. I called the other company with that number and they told me that they do not have my account. I need to call back West Asset Management at XXXX. Since I already contacted West Asset Management, I do n't know what else I can do in order to remove wrong collection on my credit report. The West Asset Management account number is : XXXX.
02/26/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem with the payoff process at the end of the loan
  • IN
  • 46614
Web Servicemember
This personal loan dates back to XXXX. However, when this company sold my loan to the company " SST '' my loan started over, with a maturity date of XX/XX/XXXX. However, my loan was almost paid off in XX/XX/XXXX, but XXXX has only provided the last contract which is not correct, showing double of what is owed on this loan. The original loan, from XXXX should have been paid off in XX/XX/XXXX and the new loan started in XX/XX/XXXX. However, I only borrowed {$3100.00} and the contract that XXXX presented to STT is not what I agreed to. I have no way of obtaining my original documents, due to the fact the website is shut down. XXXX never informed me they were ending their business nor transferring/selling my loan. I was not aware of what occurred, until I started seeing a different name ( SST ) pulling funds via ACH out of my banking account, although I never gave SST my banking information, to take payments via ACH out of my checking account.
03/24/2023 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • NC
  • 285XX
Web Servicemember
I originally had a loan with XXXX and they sold it in XXXX to Systems & Services Technologies address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX I paid off my remaining loan balance on XX/XX/XXXX and I should have access to my {$1600.00} that is sitting in a savings account with their affiliate XXXX XXXX XXXX but I don't have my money yet. It should not take over 7 business days to transfer money electronically. I've done this countless times with other lenders and have had my money in 72 hours or less. It's XX/XX/XXXX and still nothing from these crooks. I need my money ASAP. When I paid off my loan, I did as they instructed and called with my routing information for electronic transfer and still to this day I haven't seen a statement or letter to say they have sent my money, matter of fact it's still showing my savings account as locked even though it didn't take them but 48 hours to if that to post my final payment, Ths is ridiculous.
10/19/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called after sent written cease of comm
  • NE
  • 68025
Web
I received a call from Global collections XXXX at XXXX at the end of XXXX in regards to trying to reach an XXXX XXXX. I advised the agency that this person was not allowed to have calls at work and I would not be able to take a message. She then became rude with me. I terminated the call. She immediately called back the same number. She then researched my personal info and repeatedly called my personal cell phone and my spouse 's personal cell phone. I called the company back was at first denied the ability to talk to a manager. I then called back and advised that would be filing a complaint and to stop all communications with my numbers including my cell phone and work number. I also advised again that XXXX was not able to have calls at work so they needed to remove the work numbers. On XXXX/XXXX/2016 I received another call from this company at the XXXX. If this is not addressed will be filing suit for harassment.
07/06/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • AZ
  • 85024
Web
Global receiveable solutions has reported a item on my credit reports that I have already spoken to them and advised that i was disputing the charges with the insurance company as it should have been covered by the insurance company. After telling them to stop calling me they repeatedly continued to call me. I would get three to four phone calls in a row with no voice. Prior to them calling i was NEVER advised that this account was sent to a collection company until i brought it to there attention that i never got a statement in the mail. I have gotten one statement letting me know that this account was in collection, and have not received Anything from them. In addition to that they are calling me from multiple phone numbers that are not addressed as a collection company but as a local phone number with an area code of XXXX. I have already told them multiple times to cease and desist and they continue to call me.
01/11/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • IA
  • 96740
Web
I received a billing statement from XXXX XXXX on XXXX XXXX XXXX. This statement was dated XXXX XXXX XXXX, and was for the amount of {$100.00}. The due date was XXXX XXXX XXXX. The statement shows the amount, {$100.00} as 0-60 Days, Current. Not past due, not Delinquent, but Current. I paid this bill, check # XXXX, XXXX XXXX XXXX in the amount owed, {$100.00}. I needed to verify what the amounts were for, as XXXX has fraudulently billed my insurance carrier ( XXXX ) for a humidifier that I never had. Unfortunately, XXXX had already paid them {$150.00} before I found out and put a stop to it. Once I was able to verify that the amounts were for my XXXX machine, I paid the invoice. I received a letter from Global Receivables Solutions , Inc. dated XXXX XXXX XXXX saying my account was assigned to them for collection. They claim the collection is for the invoice which I had just paid, that was n't even past due.
10/28/2019 Yes
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Unable to receive car title or other problem after the loan is paid off
  • NC
  • 279XX
Web
SST LOANS AKA SYSTEM TECHNOLOGIES as per XXXX XXXX in 2019 refuses to give me information I requested for a legal hearing. I submitted a complaint earlier this year. No response. SST IS A THIRD PARTY LOAN SERVICER I recently found out of XXXX XXXX. I even asked XXXX XXXX of XXXX XXXX to advise XXXX XXXX to call me and fax info. XXXX XXXX attached is 1 of the proofs of a SST LOAN ON XXXX XXXX XXXX account that you claimed you did not have. There are at least 2 loans. I need copies of the titles issued at payoffs and signatures of persons making loans etc The XXXX XXXX XXXX CAB TRUCKS ARE LISTED ON MY NCDMV. I recently obtained documents proving my claims from XXXX XXXX finally Stated as XXXX or XXXX XXXX XXXX XXXX XXXX XXXX XXXX nc XXXX. Auto pay loan 0n acct ending XXXX. I need all loan documents relating to all loans with my names originally attached for improper or fraud activity. Thank you
09/27/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 130XX
Web
I have received multiple calls to XXXX XXXX XXXX looking for a XXXX XXXX XXXX, from XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX Phone : ( XXXX ) XXXX. It 's hard to track the caller id as they are spoofing their number. I called them on a recorded line XX/XX/XXXX to tell them that they have a wrong number. I was told by XXXX ( unsure of the name ) that she was going to remove my number off the list. Today at Today XX/XX/XXXX XXXX caller ID was XXXX. When I answered the phone I advised the caller, I have called them before to let them know they have the wrong number for this XXXX XXXX XXXX. The female on the phone told me that I must have called another company. I advised her not to call me again, or I will file a complaint. I have no faith that this company will not stop calling my house looking for this individual that I do not know who it is. Please help me with this issue.
05/17/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • PA
  • 177XX
Web
I took out a XXXX XXXX XXXX XXXX XXXX which is a loan that offered {$750.00} up front and {$2200.00} once the loan was paid ( kept in a savings account ). Unbenownst to me, the loan was sold to another company, SST. I was sent an email from XXXX but was never able to receive any other communication from them. They were difficult to deal with and I was never able to log in to see my account or payments. I now have a 'charge off ' on my credit report and I have received absolutely nothing from them about this. I believe I have paid or nearly paid the {$750.00} which was loaned to me and due to their lack of correspondence or ability to validate that I have a debt with them I no longer want to continue to do business with this company and their poor business practices. They've also never sent me ANYTHING in writing regarding my debt, balance or anything further.
09/02/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • CA
  • 949XX
Web
I filed a complaint against this earlier on XX/XX/2023, which I indicated that I wasn't able to pay off the balance of {$110.00} I owe for this loan as the company restricted access to my online platform with them. They responded to the previous complaint that I can make payment over the phone by debit card or check or using XXXX XXXX or XXXX. However, they still didn't provide any phone number or any account number to use with XXXX XXXX or XXXX. So, how can I send this payment!!!! Their website doesn't have any contact information, no phone numbers or email address!!! This is really frustrating, they mark my account as charged off or collection to the credit bureaus while not giving me a solution on how to pay off this amount!!!! I am asking either to delete the account from my credit reports or send me their information to send payment.
04/10/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TN
  • 37303
Web
Global Receivables Solutions is attempting to collect a debt I have on a medical bill from XXXX XXXX XXXX XXXX, and have been doing so for the past 2 years. However, I am already paying this debt back through a different agency called XXXX XXXX XXXX XXXX XXXX, and my account with them is open, in good standing, and has been since XX/XX/XXXX and has not been transferred to any other agency. This is the third time Global Receivables has attempted to collect this debt, and the third time they have been able to attach a collection notice to my credit report. On Friday XXXX XXXX, 2016 the most recent collection was removed from my credit report after I filed a dispute. However, XXXX XXXX, 2016 the notice is back. This needs to be corrected immediately, and I would suggest that the FTC look into this companies practices for debt collection.
11/28/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • VA
  • 23320
Web Servicemember
I have asked this third party company to validate this debt several times and I also asked for. a purchase agreement to be included in the validation process also an they refuse to validate the debt and I also sent a letter requesting arbitration also andth ey received it on XX/XX/XXXX and I have yet to hear anything from them and every time I call I get talked to very disrespectful and so unprofessiona I never gave XXXX my permission to share my personal in formation with anyone else I never signed a letter or gave my oral consent to share my information to an one else 15usc 1681 section 602 that I have the right to privacy and my privacy has been clearly violated by the unauthorized sharing of my personal information with a third party company that I have no knowledge of and that I don't have an account or ever done bussineees with
02/22/2023 Yes
  • Money transfer, virtual currency, or money service
  • Debt settlement
  • Problem with customer service
  • NJ
  • 08037
Web
This complaint is in regards to a personal loan that I originally took out through Seedfi which was always paid on time as agreed and has since been transferred to SST Service Systems Technologies Inc. loan number XXXX. While in SSTs care I have since paid the loan off in full on XX/XX/XXXX the balance of XXXX. Part of the original loan agreement with XXXX was I would be given XXXX upon signing the loan agreement and another XXXX plus interest upon paying the loan off this money would be direct deposited to my checking account on file within 5-7 days. As of today XX/XX/XXXX i have not recieved the XXXX plus interest and phone calls to this company have had no resolution to this. I have also requested politely to speak to a supervisor many times which they refuse to do I was told one would call me which never happens.
04/17/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • DC
  • 20001
Web
Their personal online banking hosting area of their website doesn't provide me with a rundown of my account statements. If they are not able to provide customers with account statements online, then they need to be mailing them to us on a monthly basis. I funded my personal loan through Earnest.com and SST is a third party provider that takes the payments. I've made phone calls in the past requesting they provide me with an account statement each month and that hasn't been fulfilled. I expressed to them that for some odd reason when I log into my online portal to access my account, it says that I don't have permissions to see my statements, which is odd. Their system looks archaic and I find it mind boggling that this provider doesn't have an adequate mechanism to provide customers with their account statements.
04/24/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OK
  • 74464
Web
In early XX/XX/XXXX we resolved all past due accounts with XXXX XXXX XXXX XXXX. Despite this, a debt collector who claims to be acting on their behalf has continued to attempt to collect a debt. We received confirmation on this via letter on or about XX/XX/XXXX. A little over a week later, we received a letter from XXXX XXXX. Which was postmarked on XX/XX/XXXX. Initially this was ignored as we assumed they hadn't been updated by XXXX XXXX. Since then, i have received multiple illegal robocalls to my cellphone. From this it is clear that this wasn't the issue. They simply have no concern for the law. They have continued their brazen and unlawful harassment for a debt not owed by sending a letter which was received on Monday XX/XX/XXXX. On XX/XX/XXXX , XXXX XXXX was contacted and confirmed no debt was owed.
12/19/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • TX
  • 77532
Web Servicemember
I originally took out a XXXX XXXX XXXX XXXX for {$6000.00} with XXXX XXXX in XXXX where I received {$3000.00} immediately and would receive the other {$3000.00} once I paid the {$6000.00} loan back. In XX/XX/XXXX, I received a letter from XXXX XXXX saying they sold my loan to SST, a debt collection company. SST is charging us a fee to make payments. They have no zero fee payment options. Additionally, they do not know the balance of my loan when I call. They do not show my savings account portion of my loan on their website. The website says I am 9 days late and have been charged {$130.00} in late fees in less than 30 days of them having my loan. We received a letter that stated auto pay would transfer over from XXXX XXXX to SST and it did not. Their website, SST-mo.com does not look legitimate at all.
04/23/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • NY
  • 138XX
Web
I originally received a loan from XXXX I was given XXXX up front and have a XXXX bye weekly payments, I had a little over XXXX left to pay off and then have access to the XXXX. I paid off the loan a week ago and they will not let me take my XXXX because of some process I was unaware of. I originally got my loan from XXXX about 7 months ago XXXX sold the company to sst now I cant access my funds until they deem it on. So I ask that all the interest my money is gaining by sitting in the bank am I going to get he told me no me building a savings account is for me not you. So now I paid them interest on the loan and now my money is sitting in the bank gaining interest for them because they wont let me access it til they deem it ok. I have guys name and badge number that pretty much told I have to wait
07/28/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • PA
  • 150XX
Web
I had a loan taken Opened XXXX XXXX, XXXX through XXXX. This loan was sold to another company SST and somehow the balance jumped to {$4500.00}. However, As reported on XX/XX/XXXX, I only had a balance of {$2100.00}. They seem to have lost track of this balance completely, and to make matters worse, they sold off to another company with the number of XXXX ( was not given the name ). Neither party seems to be in possession of the loan and I have called on multiple days. XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX I believe. There seems to be a lot of misdeeds related to this personal loan and I simply wish to pay it and get it off my credit report, as this loan was originally intended to help me increase my credit report, not trash it. We were given little notice that the original company went under.
05/26/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • PA
  • 19382
Web Servicemember
Visited XXXX XXXX XXXX in XXXX and updated address on patient form. XXXX was sent to address from XXXX year prior and I never received correspondence. No calls were received. On XXXX, the collection showed on my credit report so I immediately investigated and called XXXX and paid the balance owed of {$150.00}. I was told at that time the collection would be removed from my account due to circumstances. The collection is still showing on my account as a {$0.00} balance and the derogatory remark remains. I called the accounting team at XXXX and was advised they would not be removing the collection remark from my account as I " should have known '' there was an outstanding invoice. This is their billing error due to the fact they did not update my address with corrected/new information.
08/28/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem with additional add-on products or services
  • FL
  • 33009
Web
I took out a loan with XXXX XXXX in which was given to a company called Systems and Services Technologies , Inc. I was terminated from my job positions after the loan was approved, I was unable to pay my payment for the loan among other expenses, I was evicted from my home and lost my car along with being denied unemployed benefits for a previous conflict. I have no family, friends or other financial assistance, I was able to pay the loan back after settlement, the remaining balance was waived and this account is now removed from all my credit reports. I got a call from a third party collections agency called XXXX XXXX that informed me that the account was sold to them and I kindly informed them that it was already paid. They broke the contract by selling the account to a third party.
12/09/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 62650
Web
I have had repeated phone calls over the last few months about a XXXX debt/account that was - according to the phone calls- not paid. I have NO XXXX account. Never have. Then, I received a letter, which looks very official, from EGS Financial Care , Inc. ( XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX XXXX VA XXXX XXXX. The letter states a " DEMAND FOR PAYMENT '' with records showing charges from XXXX through XXXX, XXXX for something. It is deliberately vague, but looks like it is for charges with XXXX. I have not shipped anything via XXXX and have NO account. Furthermore, the receipt for payment ( for {$910.00} ) is simply to be sent to a strange address : XXXX XXXX XXXX XXXX, XXXX, IL XXXX. I have made no attempt to contact EGS Financial Care , Inc . I assume this is a scam.
03/28/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • OH
  • 445XX
Web
RECEIVED A PHONE CALL FROM XXXX XXXX AT XXXX XXXX XXXX ON XX/XX/2018. GAVE THE FAIR DEBT " THIS IS AN ATTEMPT TO COLLECT A DEBT AND ANY INFORMATION OBTAINED SHALL BE USED FOR THAT PURPOSE ''. SHE INFORMED ME THAT UNLESS I PAY {$470.00} THAT DAY THE ACCOUNT WILL BE REPORTED TO THE CREDIT BUREAU. I INQUIRED WHERE THIS ACCOUNT CAME FROM, I RECEIVED NO NOTIFICATION OF THE DEBT FROM THEIR COMPANY AND HAD NO CHANCE TO REQUEST COMPLETE DOCUMENTATION/ITEMIZATION FROM THEM TO DISPUTE. SHE GAVE ME AN ADDRESS OF XXXX XXXX XXXX XXXX OHIO XXXX, MY ADDRESS IS XXXX XXXX XXXX XXXX OH XXXX AND VERBALLY INFORMED HER I AM DISPUTING THE VALIDITY OF THE DEBT, IF THEY ARE TO REPORT IT TO THE CREDIT BUREAU THEY WILL REPORT IT AS DISPUTED, AND AM REQUESTING ITEMIZATION SENT TO MY XXXX OHIO ADDRESS.
09/15/2023 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • PA
  • 19426
Web
Systems & Services Technologies , Inc. ( SST ) fraudulently opened an account on XXXX, XXXX and XXXX. This has damaged my credit score by over XXXX points. They say I owe {$4000.00} but I do not owe them anything. I asked them to send information regarding my debt and provided nothing besides to say the account was transferred to a third party on XX/XX/23. This information was not enough to justify the debt, negative payment history, and derogatory account status on my credit. They never sent a debt verification letter like I requested. They were unable to provide the date my account was opened, only the date the account was closed and transferred. Earlier this year, I was harassed by recieving multiple robocalls a week at all times a day to collect a debt I did not owe.
01/05/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IL
  • 60640
Web
About 6 years ago I XXXX and was charged {$240.00} in co-payments for all the medical procedures. I paid off the debt when I could about a year later with the agreement that West Asset Management will completely remove it from my credit reports. They have not done that still, and it is now 2016. They were also not forthcoming on proving that I actually owed the debt, as I thought I had paid XXXX the entire time. They stated they had no requirement to do that, which I know is against the law. I would like them to verify the debt if they can, and honor the agreement they made to remove the false reports. Furthermore, I would like them to note that the debt stem from the same nucleas of operative fact and are not indeed {$90.00} and {$150.00} collections, but a single debt.
10/31/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19426
Web
Systems & Services Technologies , Inc. ( SST ) fraudulently opened an account on XXXX, XXXX and XXXX. This has damaged my credit score by over 90 points. They say I owe {$4000.00} but I do not owe them anything. I asked them to send information regarding my debt and provided nothing besides to say the account was transferred to a third party on XX/XX/23. This information was not enough to justify the debt, negative payment history, and derogatory account status on my credit. They never sent a debt verification letter like I requested. They were unable to provide the date my account was opened, only the date the account was closed and transferred. Earlier this year, I was harassed by recieving multiple robocalls a week at all times a day to collect a debt I did not owe.
09/09/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33756
Web
System and Services Technologies continues to report to credit reporting agencies that I am continously late on my account when I have in fact been making payments to them regularly. They are very difficult to work with and are not telling me that my debt card is invalid when I have in fact used the same card before to make payments. In a previous complaint they have harrassed me by calling me 5 times a day everyday for a past due account when I have continued to try and work with them and make regular payments on the account with the same debit card I have used before. When I go online to submit new payment information it will not let me make a new payments but when I call them there is a still an issue and I can't get through to somebody that is actually helpful.
09/09/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33756
Web
System and Services Technologies continues to report to credit reporting agencies that I am continously late on my account when I have in fact been making payments to them regularly. They are very difficult to work with and are not telling me that my debt card is invalid when I have in fact used the same card before to make payments. In a previous complaint they have harrassed me by calling me 5 times a day everyday for a past due account when I have continued to try and work with them and make regular payments on the account with the same debit card I have used before. When I go online to submit new payment information it will not let me make a new payments but when I call them there is a still an issue and I can't get through to somebody that is actually helpful.
01/29/2023 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Called before 8am or after 9pm
  • MO
  • 630XX
Web
The company has been calling for months even when I have been making payments and when I answer they will call and hang up just to see if the number on file works. I called to schedule a payment the representative took my account information and never put my payment on file i called XX/XX/23 @ XXXX. I called again the next day ( XX/XX/23 ) to cancel the payment because of my check being on hold and the new representative told me it was not a single note or payment arranged.I am in fear of my bank account information being out there. I do recall the call stating that it was being recorded. I told the representative to make sure they stop contacting me because I scheduled a payment. They even sent me another email after I told them to stop contacting me on XX/XX/23.
03/23/2016 No
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 328XX
Web
I received a debt collection notice from XXXX XXXX from XXXX florida XXXX hospital. I sent a letter to validate the debt and did not hear back for XXXX I received another notice from global receivable solutions claiming to represent XXXX. Stating I now owed XXXX for the same debt. I sent a debt verification letter ( which I never heard back from ) and I immediately went online and made a payment. ( I have an XXXX credit score and do not want it damaged ) I went in a month later to their web site to make a payment and the balance report was XXXX. on XX/XX/2016 I had a credit alert place on my experian report from global receivable solutions for XXXX dollars. I have received no information as to what is owed nor have they responded to my request for debt validation.
06/13/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90039
Web Older American, Servicemember
Debt is for a monthly charge from XXXX XXXX for my husband for equipment. He agreed that payment would to be paid by monthly credit card deductions about {$17.00} per month. XXXX XXXX is trying to collect for year of XX/XX/XXXX. My husband is deceased with death in XX/XX/XXXX and all equipment was returned to them at that time. I no longer have access to credit card information to ascertain if XXXX XXXX actually charged credit card. Assumption was that monthly bill was being paid by automatic deduction. XXXX XXXX never billed us at the time nor since that time nor have they ever tried to contact my husband and went directly to collection. My husband 's assumption was that the monthly payment was automatically paid by credit card as XXXX XXXX had requested.
01/02/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • WA
  • 981XX
Web
XXXX suddenly transferred or sold my debt owed to them to an unknown third party. That third party contacted me to attempt to collect payment on the account, for which I was behind payment on. They asked for a promise to pay, and I told them I would be making a full payment including past balance on XX/XX/2023. They said they would make a note to file. I asked if they were going to close the account before then. They said they could not provide that information. This week, they apparently closed the account. I called them on XX/XX/XXXX, the moment I found out, and their phone system said that they were having technical difficulties and hung up. I believe XXXX misled consumers and sold accounts to a malicious third party in order to avoid bankruptcy.
03/25/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 315XX
Web
A purchase an RV from SST and after a month of having the unit my husband had XXXX XXXX. I call them Immediately and told them I would like to volunteer surrender the unit. It took them 5 months to finally pick the unit Up. They sold the unit at an auction and then I had a remaining balance they wrote it off and turned it over to a collection agency I called the collection agency to try to set some kind of small payment To pay them. They would not accept any payment from Me. They said I would have to pay the whole balance which was {$15000.00}. I am on XXXX and do not have {$15000.00} in my account in they refused to take Any kind of payment from me. So now they report every month my payment is Late and add interest to it. Could you please help?
05/07/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 34758
Web
I have several hospital bills that went to West Asset Management so that they can collect from XXXX XXXX center. I have made payments straight to XXXX center every month, never missed a month of a sort of payment. West management contacted me in XXXX trying to get me to give them my bank information so that they can deduct monthly payments automatically. I denied only for the simple fact why provide that information when I 'm already voluntarily paying XXXX faithfully. The rep stated that the only other way it wo n't go on my credit is if I agree to pay the monthly minimum of {$25.00} a month for each bill which will consist of {$75.00}. I agreed to pay that which I did. Well come to find out they lied and still reported it to my credit.
01/23/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • OH
  • 44514
Web
This company holds a collection that I need deleted from my credit to obtain a mortgage. I was never notified that I owed the debt. I called to settle the account and have it deleted from my credit report and they are refusing to delete. They keep saying " it 's unethical '' and " you should have paid your bills. '' I have called numerous times and they just laugh in my face. All I want is to pay this old medical bill and move on with my life. I can see by previous reviews to the BBB that they delete but they are refusing for me. Why should I have to have this weighing down my credit score if I 'm willing to pay. I did n't even know I had the debt until I tried to get my mortgage and they told me to call and pay it and have it deleted.
01/11/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 76244
Web
I do not owe any of these depts. In several months, every month, I have tried to dispute the bad reports to XXXX credit report agencies, and they all got removed. However, the next month, WEST ASSET MANAGEMENT keep adding the same debts on my credit reports. It wastes me a lot of time and frustration to file the disputes with XXXX agencies every month. The called me threatened mem and abused me for the dept that I did n't owe. I did ask them to spell the name and date of birth and they all were clearly not mine. I told them the dept is not mine, but they still put it in my credit reports every month anyway. I belief their stragety is to bother me to the point where I will feel so frustrated and I will pay for the depts I do not owe.
05/14/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Called after sent written cease of comm
  • GA
  • 30102
Web
A debt collector from West Asset Management called me on my personal phone informing me of a medical collection on XXXX XXXX, 2015. I advised that I would get a letter in the mail to them today to cease contact with me regarding this debt as it is still being reviewed by my insurance company. On XXXX XXXX, 2015, the same collection agency called my Father claiming that they were calling about a doctor bill and they were looking for me. This third party call should have never been made because they verified that my information was correct and my telephone number, additionally, they were advised not to call me by phone and in writing. Location purposes do not hold water here considering they spoke to me and verified my information.
05/05/2016 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • PA
  • 154XX
Web
I want to pay off student loan. West Asset Management attached my wages. XXXX is responsible for loan according to IRS. Ca n't dispute Ca n't get a detail history stating all fees and charges add onto loan. Called XXXX in XXXX 2016 to request this information. As of XXXX 2016 no payments have been taken out of my pay and fees are being added. Do n't know who to make check out to or where to mail a check to completly pay off loan. Several diffent collection agencies have added fees onto this loan, but I do n't know how much. West Asset Management and XXXX collection servies. I just want to pay what I owe and be done with this. Who do I need to contact? How can I get the information I requested from XXXX and West Asset Management?
09/30/2015 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • ME
  • 046XX
Web
West Asset Management sent me a repayment plan request, which I completed and returned to the listed address. I agreed to make monthly payments of {$180.00}. WAM claims they did n't receive the documentation. I know for certain the documents were mailed to them. In the meantime, they have called repeatedly threatening me, saying they will see that my credit is destroyed and I will never have anything. They call at all hours of the day and night and they 've called my employer. Additionally, they 've capitalized the grants I received in the total debt amount. I 've discovered a disbursement error by the University XXXX XXXX Maine that has not yet been rectified. I want to pay my student loans in an amount that is manageable.
01/28/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 30324
Web
They have called me XXXX times within a XXXX day period. Often times they would call XXXX times in a row. I was previously with XXXX and then XXXX was sold to them for them to handle debts. If SST was the original company, I would have never went with them in the first place. I am being harassed by phone calls every day and XXXX never did this. I was drawn to the easy use of the website of XXXX and instead I no longer have this. The website is very difficult to use. I have called back one time to have the harassment stop however they did not answer and continue to blow up my phone around the times if XXXX. They also continue to blow up my phone while I am working and I have told them that it was my work hours as well.
08/17/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • HI
  • XXXXX
Web
On XXXX XXXX 2017, I received a debt collection letter from Global Receivable Solutions Inc. This amount owed is not mine and the previous collector closed this case and so now this Global company is doing the same. I do not own a XXXX machine. I have been a victim of identity theft. I sent a Debt dispute letter to Global Receivable Solutions requesting they provide proof and validate this is in fact, my debt. I asked them to send me a signed contract agreement, a detailed explanation of how they came about this amount and proof this is mine. This company is fraudulently trying to collect money from me. And so was the previous collector. They keep changing the debt amount and has failed to provide proof it is my debt.
06/01/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 34609
Web
This company calls me daily for a debt that is owed by someone else. I began tracking the calls on XXXX / XXXX / 17 but was able to locate some prior calls before that date on my cell phone and below is a log of the call to my home and cell phone : XXXX 17 at XXXX XXXX XXXX 17 at XXXX XXXX XXXX 17 at XXXX XXXX XXXX 17 at XXXX XXXX XXXX 17 at XXXX XXXX XXXX 17 at XXXX XXXX XXXX 17 at XXXX XXXX - I asked them to stop calling me XXXX 17 at XXXX XXXX XXXX 17 at XXXX XXXX XXXX 17 at XXXX XXXX Again, they are not calling me for a debt I owe but for someone that I know. I have asked them to stop calling me but they continue to call every day.
04/29/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 34787
Web
Upon review of my credit report I discovered West Asset Management, XXXX XXXX Account # XXXX ). This is a paid collection account. I work on the pipeline so I am away for months at a time. XXXX is no where on my credit file and then one day I check my credit and a Collection account is reporting. I NEVER received any notice of this debt. I am requesting for this account to be removed from all credit agencies. I paid this debt as soon as I was made aware of such debt. I was NOT given any notice. I am requesting if there was such notice given all documentation to be provided. Without such, I will consider this matter satisfied by fully deleting the account. I really appreciate your assistance.
12/13/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 34746
Web
Less than a year ago, I unfortunately had to be hospitalized and at the time I did not have health insurance and I was told by the hospital that I would qualify for emergency XXXX based on my circumstances. I have never received a bill or any form of notice. A few months later, I was checking my credit report and I was shocked to learn that I had all of this outstanding debt that had gone into collections. I never received/done any business with any of these entities listed in my report. The list goes as followed : XXXX XXXX XXXX, XXXX - XXXX/XXXX/XXXX XXXX XXXX XXXX - XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX - XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX - XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX
10/12/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OH
  • 458XX
Web
I had a medical bill which was XXXX XXXX XXXX 's Hospital for {$1200.00}. XXXX XXXX 's gave me a 50 % discount if I paid it by XXXX XXXX XXXX, Which would make it {$640.00} so I went ahead and paid it. Then I got a bill from Global Receivables Solutions , Inc . I called them and told them it was already paid and they should contact XXXX XXXX XXXX Hospital about this, I also contacted XXXX XXXX 's and told them about Global Receivables. I have called over XXXX times about this mater to get it resolved, XXXX XXXX 's says I do n't owe anything but Global Receivables wo n't stop calling me I keep telling them they should contact XXXX 's but they get rude, the last time the man hung up on me.
04/06/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NM
  • 871XX
Web
I had a baby at XXXX in XXXX, CO, in XX/XX/2015 and XXXX. The XXXX helped me arrange for XXXX to cover the labor and delivery, but the doctors requested that the baby stay in the hospital an extra day before leaving with the XXXX. XXXX did not agree to pay for that extra day. The XXXX and I tried to work with the hospital and XXXX, but the bill is still unpaid, and now a collection agency hired by XXXX ( Global Receivables Solutions Inc. ) is hounding me, ruining my credit and threatening to garnish my ( very low ) wages. The outstanding charge is {$2900.00} and there is no way I can pay that. The collection agency sent someone to my workplace threatening legal action against me.
03/25/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • CA
  • 92277
Web Servicemember
I was recently disapproved for SCRA benefits under the key provision state of Ohio. My state of residence can be verified on my LES which is attached. This is wrong. The law explicitly states that Ohio extends the 6 % interest cap on all debts and that a person or entity who knowingly charges a service member interest above 6 % in violation of the act shall be fined under 18 U.S.C. 3571, imprisoned for not more than one year, or both. I contacted my attorney general for the state of Ohio as this is my home of record and the state that I am legally covered under concerning all laws relating to SCRA. SST returned a denial to the Attorney General as well. That denial is attached.
06/23/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 774XX
Web Servicemember
I was contacted by a debt collection agency, Global Solutions about a debt owed by my deceased aunt XXXX XXXX. At first, they did n't want to tell me anything, and stated I had to give them a copy of the POA/guardianship because of HIPAA laws. Then, they call me the next day, and I say I 'm XXXX XXXX because they would n't tell me what she owed. They told me she owed XXXX XXXX Hospital-XXXX XXXX {$250.00} from XXXX. I have already paid that bill in XXXX XXXX from XXXX XXXX XXXX # XXXX. They keep calling my home and harassing me about a paid bill, and I 've already discussed the matter with XXXX XXXX Hospital. I want these people to stop calling my home and asking for XXXX XXXX.
02/14/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • AZ
  • 85248
Web
On XX/XX/XXXX, I took out a partially-secured loan with XXXX. On XX/XX/XXXX, XXXX sold this loan to SST. My original loan agreement was that I would receive a payout of {$3500.00} plus interest from a savings account created when the loan was originated once the account was paid in full. On XX/XX/XXXX I made the final payment for the loan. I have since made multiple calls to SST regarding receiving my payout and they have refused to provide me any information. During my last call, I was told they didnt handle my loan but couldnt tell me who did. I have a letter from SST confirming my loan has been paid in full but no details on receipt my payout.
01/07/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • SC
  • 291XX
Web
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
01/06/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • CA
  • 91764
Web
I have a XXXX XXXX XXXX XXXX XXXX XXXX loan which has been transferred to SST. The original terms of this loan is I would be lent {$4000.00}, {$2000.00} which goes to me immediately, and the other {$2000.00} into a savings account which I can access after paying off the loan. I've paid off the loan TWICE on XX/XX/XXXX which they then added an additional {$80.00} so it wasn't paid off, and then again on XX/XX/XXXX. I've asked how I can access the {$2000.00} in the savings account and no one can give me a straight answer. I've called everyday since XX/XX/XXXX and emailed a handful of times with no luck. I want my {$2000.00} that is owed to me!
12/04/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • PA
  • 15227
Web
I have paid off my account with this institution. I made an overpayment since their payoff quote was wrong. It has now been 3 months and I am yet to receive my refund. The customer service representatives, I have talked to all mentioned that the check has been mailed. However, I have never received anything in the mail from them. I have asked that they cancelled the previous checks they issued before re-issuing a new check and tracking before mailing the check so that both parties could track and make sure the check got delivered to the correct address. The instituition was not willing to tracking the mail or send a direct deposit.
11/25/2020 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Billing problem
  • NV
  • 89141
Web
SST Systems phone XXXX XXXX XXXX XXXX XXXX IL. XXXX XXXX Amounts {$9300.00} added to account for forced insurance without contact or knowledge they said they had the wrong address but there records were correct. they were sent the insurance and failed to credit the account when asking for payoff they added it to the account and i was never aware of it except for going back and asking for a statement which they have failed to produce. they illegally back dated insurance policy and wont produce the policy. total scam they add money to the payoff and nobody knows when you ask for a payoff it is all included and never disclosed.
05/05/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MD
  • 20737
Web
I have asked West Asset Management to validate a collection they are reporting on my credit reports on XXXX/XXXX/16 and XXXX/XXXX/16 and they have failed to provide anything that would support the fact that they are attempting to collect interest on a debt without an agreement or contract. Nor have they supplied anything other than a statement on one of the collections. I told them that I would be reporting them to you but they obviously do n't fear you because they failed to delete themselves or answer questions about the debt ( s ) that they are using to damage me financially. Its damaging my credit and it is important to me.
02/18/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • NC
  • 28262
Web
I Signed a contract with XXXX for a loan and the amount financed was {$2700.00} on XX/XX/2022. However, they sold the company to SST, system & services technologies , inc and the total amount I was given, was {$1300.00} deposited into my checking account. I made an total payment of {$1400.00} towards the loan and told them since I wasnt given the full amount, I want out of this contract. Nothing shows my payments being applied because they are charging me 26.99 % out of the {$2700.00} in interest and again I only received {$1300.00}. Please investigate this company as everything is confusing and I want out of this contract.
09/07/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • ID
  • 833XX
Web
I answered the phone and they continusly asked for my direct banking informationand kept demanding I give them my routing number and account number.. I explained I would not give that info, nor would I give my address without them giving me more information.. They call nonstop at all hours.. I explained that if they would mail me something verifying who they were, who the debt was from and the amounts I would work on paying it.. They again wanted me to give them banking information and set up automatic debit.. I again explained once debt was verified in writing I would set up payments but would NOT give them banking info..
11/01/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 92345
Web Older American, Servicemember
I was on vacation when I had a medical issue. My medical is through the XXXX XXXX. There was no XXXX XXXX close by and it was life threatening so I went to the local hospital where I received treatment. From the beginning I informed them of my XXXX XXXX XXXX XXXX XXXX. XXXX wrote me a letter and stated that they had settled the entire bill with them and that I was not liable to pay any more. Now West Asset is reporting a medical bill from that incident. They never contacted me to validate the debt. I discovered it when I applied for a mortgage loan. I would and do fully dispute this debt as being 100 % covered by XXXX.
05/27/2016 Yes
  • Debt collection
  • Credit card
  • False statements or representation
  • Indicated committed crime not paying
  • CA
  • 92084
Web Servicemember
Received collection letter to the estate of deceased parent. I contacted the originating bank survivor relations department : ( 1 ) the bank did not report anything for collection, ( 2 ) all accounts of the decedent have been paid in full and are closed, ( 3 ) the account number reported does not exist, and ( 4 ) this is a phishing attempt. I called the collection company, they insisted they have been retained to handle the account and have a file from the bank. I told them I have contacted the bank and relayed everything listed above. They said they would make notes to my file and I would not be contacted again.
02/04/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Incorrect information on your report
  • Account information incorrect
  • NY
  • 11213
Web
This XXXX/XXXX XXXX account is reporting derogatory information as reported in my Credit Bureaus. The first being with the FDICs Uniform Credit Retail Credit Classification and Account Management Policy. And the second being the FCRA, which requires all reporting to be 100 % accurate. If the information is NOT 100 % accurate it must be deleted from the agencys report. The following information listed below is inaccurate. The Credit Reporting Agencies has not taken the correct steps to evaluate the information. I need you to please evaluate this reporting by making a revision of the information provided. XXXX XXXX
08/04/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • AZ
  • 85383
Web
I have a loan with SST. They claim I missed my XX/XX/XXXX payment. I provided them with my XXXX bank statement and a text, sent by SST, confirming that the payment was made. They continue to send emails and texts telling me that I must bring my acct up to date. This XXXX I received an email telling me I did not pay my XXXX payment. This email included late fees so I sent them my XXXX bank statement and the text, sent by SST, confirming that the XXXX payment was made. They continue to harass me daily even after I provided paperwork to verify both payments. I have called at least 5 times but to no avail. I need help.
07/08/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • CA
  • 928XX
Web
There is loan showing on my credit that does not belong to me. I have submitted 2 disputes with XXXX on XX/XX/21 and XX/XX/21. Each time they have completed and closed their investigation confirming the account belongs to me. No information is being provided to me to confirm this debt is mine. I have contacted the company XXXX myself via email and calls. Over the phone they have not been able to locate an account with my personal information. I sent an email, no response. I contacted the XXXX on XX/XX/21 with no response from the company. I dont know how else to let XXXX know this account does not belong to me.
12/19/2016 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85711
Web Servicemember
Global Receivables Solutions acquired a medical debt I had from a local hospital. Once learning that there was an outstanding debt I told the representative I would take care of it by contacting the original debtor ( XXXX ). He informed me I could n't do that and could only work with his company to resolve the issue. I advised him that I did n't know who he was and if the hospital said I needed to pay Global Receivables Solutions directly then I would do that. I asked that they stop calling me. I have received calls every weekday since and ask them every time to stop calling. They continue to call everyday.
03/23/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • DE
  • 198XX
Web
The reason for my complaint is that I had changed financial institutions back in XXXX and I contact the company to update my billing. I explained to the representative that I changed banks and if me updating my auto payments on the site is sufficient or do I need to update my debit card on file for payments to be charged. I noticed that they have been debuting my account twice a week. Once on XX/XX/XXXX for XXXX and then again on XX/XX/XXXX via debit card. I checked my account again they are still continuing to take two payments out due to the reps error. Once on XX/XX/XXXX and again XX/XX/XXXX.
09/29/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IL
  • 609XX
Web
I have repeated confirmed verbally I am not the debtor in question. Faxes sent to my employer by collection agencies have been completed by my employer stating I am not debtor. However, each time a new debt collector purchases the file I am contacted at work and a fax is sent to a general fax number. I have asked each time that a notation is made in the file and that I am not contacted at work. The last phone contact was today ( XXXX/XXXX/2015 approximately XXXX central ) by West Asset Management Company. This is sensitive to me as I am employed in a financial institution in a XXXX position.
02/03/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75460
Web
Global receivable solutions has called my place of business 10 times in 1 hour. Both owners have called and told them to remove our number and they immediately called back 3 times in 90 seconds. We are a very busy restaurant and do not have time to be answering the phone when it has nothing to do with our business. They would n't even tell us who they were looking for nor let us speak to a supervisor. Every time we tried to speak they would interrupt us with the same statements over and over. It should not take 3 calls to get them to stop. Nor should they call anyone 10 times in one hour.
04/17/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 78749
Web
received a bill from West Asset Management pertaining to a medical bill that was proven to not have been filed with the insurance company. I requested an audit of the information provided to the insurance company and the hospital. It was verified the insurance company was not billed accurately and the data furnished to the creditor was not complete. They were not able to verify all information as requested by law or for auditing purposes. I was informed the item would be removed from my credit report and have requested on a number of occasions to remove the item to which it remains.
05/26/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 77057
Web
West Asset Management contacted me today via phone, a XXXX XXXX proceeded to read to me my personal information and wanted me to verify it without explaining why she was calling, who she was calling about etc. I called them back to ascertain the reason for calling and was sent back to XXXX XXXX XXXX. She started the process again ; I said I will not give you any of my personal information without you telling me why you are calling. She said I can not do that until I have your information, i.e. my personal information. Phishing is an illegal activity, and not one I will be party too.
05/25/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 344XX
Web Older American
We get repeated phone calls for debts that we have nothing to do with from a company called Global Receivables. I have called them multiple times and asked to be taken off the list and they have refused to stop calling us. The agents are often aggressive, nasty and use profanity. When we tell them we are not the debtor, they ask us if we know the debtor and become even more aggressive. I have blocked the phone number, but they just change phone numbers. I have contacted an attorney who is trying to persue a civil remedy, can you helpus with this PLEASE!!! Thank you. XXXX XXXX
03/13/2023 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • AL
  • 366XX
Web Servicemember
XXXX XXXX charged off this account in 2021. They have now illegally reopened the account with current dates which falsely manipulates the statute of limitations. Charge offs are not allowed to have active payment history and can not be opened and closed at the creditors decision. I have also requested verification of debt over 90 days ago to verify orginial signatures and they refuse to process the request. This is illegal and the creditor has no choice but to provide validation of this debt and remove past history as this is a CHARGE off and you can not manipulate the dates.
03/05/2017 Yes
  • Credit reporting
  • Incorrect information on credit report
  • Account terms
  • CA
  • 92677
Web Older American
This listed debt originated as a dispute between my health insurance and XXXX hospital. However, GLOBALRECEIV collection agency is in direct violation of The Fair Credit Reporting Act ( FCRA ) which limits how long a credit reporting agency can report negative items in your credit report, this debt is over 10 years old. The collection agencies keep selling the debt to each other and placing it on my credit report even though I keep advising the foregoing and that under the FCRA the clock does not start ticking again each time the account is sold to another collection agency.
06/04/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • CT
  • 065XX
Web
SST/XXXX has been disclosing negative nonpublic personal consumer information to nonaffiliated third party consumer reporting agencies. I did not consent to this and was never provided with the option to opt out of this nonaffiliated third party reporting which I, as a consumer, have a right to do per 15 USC 6802. As such, I am requesting SST/XXXX cease their reporting of account XXXX to all consumer reporting agencies to include XXXX, XXXX, and XXXX, and that the account is removed permanently from all of my consumer reports with all consumer reporting agencies.
04/03/2015 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 76179
Web
A company called " West Asset Management '' entered my phone number into an autodialer simply based on the similarity of my last name ( a common name ) to that of the debtor they were trying to locate. The autodialer voice prompts include an option to indicate that the debtor can not be reached at this number, but that prompt has been XXXX or is not functioning. When called back, an agent refused to identify himself or the company her represented. When called back again, an agent did identify their company, but refused to acknowledge they were a debt collector.
06/12/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 950XX
Web
West Asset Management continues to harass me looking for payment on a debt from XXXX of 2014. XXXX XXXX is using their services. My insurance company, XXXX XXXX XXXX - has attempted to contact West asset and XXXX directly a number of times, and I actually got a rep from XXXX on the phone with a rep from West Asset management last month - I was told I could not listen to that conversation - to sort this out. I got another call today from West Asset requesting the same payment. I have confirmed with XXXX that I do not owe this amount and are happy to pay.
01/19/2023 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 11101
Web
XXXX sold a loan that I had with them to SST after they went out of business. SST charged me with late fees even though I am current with my payments. They also have called me 10x since Saturday ( as of XX/XX/19 at XXXX ) to say that I have delinquent payments, although I have manually submitted payments as well as being on autopay. I've tried calling to discuss with a representative at SST corporate and can not get through. I've tried discussing with the rep that calls but they're offshore and then hang up on me. They keep calling and harassing me.
10/15/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • CA
  • 91344
Web
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. Regardless of the multiple written requests, the unverified accounts listed below are still reporting on my credit report in violation of Federal Law. They failed to comply with Fair Credit Reporting Act, 15 USC sections 1681i within the time declared by law and continued reporting of unconfirmed information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes.
08/23/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • TX
  • 75216
Web
XXXX XXXX called me being rude screaming at me and continual calling me after i told her to stop and XXXX XXXX the supervisor will not give me recorded call info so i can report the horrible and mean service no one wanted to help me after all I have made my payments on time and wanted to set another arrangement but I did have quistions to ask and that made XXXX mad all she wanted was my card info and did n't want to give help then again on XXXX she called me screaming her lungs out at me I had to hang up I refuse to be treated bad and so disrespected
08/22/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TN
  • XXXXX
Web
Im not sure what this medical bill is for being Ive not received any mail stating I owe them XXXX,XXXX,XXXX & XXXX dollars..The opening ddats on my credit report states it was on XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX & XX/XX/XXXX..I have gone thru a divorce & at those times of dates I was from homeless shelters being I had no family friends to help me ... I am trying to take care of my bills along with fixing my credit so that I can rent a place being I live in a hotel because no one will rent to me because of mostly medical bills on my credit report
05/07/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33009
Web
I have a loan with XXXX, and I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report, I called XXXX and they said their system mistakenly put me on paperless billing, which I did not request, and it caused me late account posting error. As you can see, I have always had a stellar payment record. I tried contacting XXXX, XXXX, XXXX, and XXXX/XXXX with no successful resolution. XXXX, XXXX, and XXXX reporting me having late payments. There was an error on their part. I was never late.
05/15/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • DE
  • 198XX
Web
I have already filed a complaint with the CFPB because of fraud duplicate payments that was being deducted from my account. Now Im being told that my loan is past due because automatic payments were stopped because i was behind 5 payments. I have proof from my account that all payments were made on time. A confirmation email that automatic payments were finally setup the correct way. Now because of their error my loan is past due 5 payments. I need someone to contact me or I will have attorney reach out to this company for business practices.
11/24/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • FL
  • 32216
Web Servicemember
I had a loan with XXXX XXXX. XXXX XXXX went out of business and sold my loan and information to a company called SST. After a seminar Service members were educated on the SCRA act and certain states statutes. I filed for SCRA with SST and they declined to acknowledge my Louisiana Residency stating that the loan was a personal loan IAW RS 29:311. However, LA RS 29:311 for Louisiana also covers notes, in which a promissory note was signed. As well as LA RS 29:312 also states that the XXXX credit limit should not exceed 6 % from all obligations.
02/08/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • WI
  • 53916
Web
I had a charge off with XXXX. XXXX transferred the account to SST. I paid off the charge off in full on XX/XX/XXXX. SST said they would report to the Credit bureaus. They didn't. XXXX said they can't change the status because XXXX no longer has the account and they don't contact the new account holder. SST 3x has given me 3 separate dates that they will report this to all 3 credit bureaus including that it may be several months because the are new at this. The Account should read charge off paid in full instead off just charge off. Thanks
11/19/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NC
  • 284XX
Web
I believe the account is invalid. SSTXXXX needs to verify under oath that this claim is valid, free from any claims and defenses including but not limited to any breach of agreement, failure of consideration, or material alterations, and that the original lender provided value. Further, the alleged account was transferred in good faith and with the consent of all parties involved. If they are unable to provide under oath the previously listed item then I require the account to be removed from my credit & their records.SST/XXXX XXXX
06/03/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • LA
  • 707XX
Web Servicemember
XXXX XXXX XXXX sold our loan to Sst. The company was closed bc it was ripping military families off. Now Sst is continuously ripping us off with high interest and fees. I have been paying large payments to pay the loan down and each month they come back with over {$200.00} in just fees and interest on top of a daily balance. Spoke with the company several times because theres no way we can pay the loan off if they are ripping us off on daily fees that wasnt discussed on top of a monthly interest fee. Please help us.
12/20/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • MS
  • 38671
Web
XXXX XXXX XXXX has been calling me repeatedly throughout the day for weeks now. They constantly use different numbers to get around being blocked. The most recent numbers they 've used are XXXX, XXXX and XXXX. They never leave a voicemail so I 'm not sure what their supposed business is with me, and they 've also never sent me anything via postal mail. This is the SECOND time I 'm reporting this company for harassment. The first time, they claimed to have put my number on a do-not-call list and that clearly was a lie.
08/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • MD
  • 210XX
Web Older American
I have my credit cards with SST for years in good standing, suddenly they told me my account were closed without explanation. They changed everything from credit to no credit, from account numbers, how to pay bills. Paying online is subject to be charged fees from {$5.00} to whatever they want. I feel these practices are not fair to the customers. They even changed website to get online, which I got warning from security indicating the unsafe location of its website. I hope something can be done to solve this issue.
02/21/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 760XX
Web
On XX/XX/XXXX, I was reviewing a copy of my credit report and saw a listing for XXXX XXXX XXXX XXXX. for a debt of {$3400.00}. I sent a certified letter requesting that they validate the debt, provide HIPPA consent for PHI, and original signature of an agreement for payment. On XX/XX/XXXX, I received a package in the mail from the company. Upon opening the package I found an itemized bill with PHI in the form of XXXX codes and service descriptions. I have never authorized my PHI to be given out to any companies.
06/17/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30157
Web
I 've received XXXX calls from West Asset Management since XXXX XXXX about a debt owed by XXXX XXXX. I 've told them XXXX times that my XXXX XXXX is my child and they must have the wrong number. They confirm by asking " XXXX XXXX. XXXX? ". I tell them the middle initial is also wrong. I 'm then told that my number will be removed from their records, only to be called again the next day. I asked if they just go through a phone book and pick a name that 's the same and he actually replied " pretty much ''.
06/06/2015 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33317
Web
This debt is not known to me. I recently requested my Free Credit reports to access my credit history before I applied for my XXXX mortgage which I have been diligently addressing my credit so that I would be in a good position when ready so I request full validation from the crediting company. This request is for more than just a simple statement without detail. Rather, I must requisition a careful documentation, including statements, contracts, copies of checks, and any other pertinent information.
09/01/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 90026
Web
In 2010, XXXX attempted to collect {$200.00} for an account that was closed for 5 months. In 2010, XXXX closed the collection request accepting that it was their error because I had closed the account and yet they accidentally continued to bill me. The problem is that XXXX confirmed that this was not my fault and paid on time up to their agreement, however, West Asset Management ( XXXX collection agency ), still has me owing money. This is showing up on my credit report still as a negative item.
07/09/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • ID
  • 836XX
Web
West Asset Management continues to call me for a debt owed by XXXX XXXX XXXX. My name is XXXX XXXX XXXX. They are calling more than once a day. Once with a person who says they will take my number off and once with a robo call that does not give me the option. I have asked then to stop repeatedly. They refuse to do so. this has been going on for over XXXX months. Recently I have had other debt collectors start trying to reach me for the same person 's debt. It think they got my number from West.
03/26/2020 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • MS
  • 39212
Web Servicemember
My loan was transferred to SST I never had any idea it did they would agree to terms then call back and leave messages. I eventually got tired because they would call and call and call. I called them back and advised that I would like to settle but when you try to settle the account with them no one that works for them knows about the letter they sent so you are back and forth again with calls all day long from them. I receive more than 5 calls per day at all hours from this company
07/05/2016 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with my lender or servicer
  • Don't agree with fees charged
  • OH
  • 43402
Web
I received a letter saying that I had paid off my loans. Then a little time later I a call from a company ( western asset. management ) saying that I owed them {$18000.00} including interest for a student loan. I never received any paperwork from them, they said they have been sending it but it got returned, I have been at the same address for 30plus years so that 's a little odd I never got a bill, now they are garnishing my wages and I have no idea what to do to stop it ... ..
04/02/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • GA
  • 31904
Web Servicemember
My loan servicer, SST ( Systems & Services Technologies ) is supposed to take monthly payment of {$170.00} out of a designated checking account of mine once a month. However the SST took the payment out of the checking account twice, once each on XXXX XXXX and onXX/XX/2020for the monthly payment for the month of XXXX. When SST took {$170.00} out for second time, balance on the designated checking account became negative balance, and I got charged a NSF of {$30.00} by my bank.
03/10/2023 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • CO
  • 80232
Web
I originally had a loan with XXXX which was sold to SST. Part of that loan was a savings account that shouldve been returned to me when the loan was paid off. The loan was paid off XX/XX/2023 in the amount of {$1400.00}. The payment cleared my checking account the next day on XX/XX/XXXX. Ive been unable to get a specific date that my {$2500.00} savings account will be returned to my checking account. I have sent several messages and called both SST and XXXX with no result.
01/06/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • GA
  • 305XX
Web
XXXX sold my loan and I was told my loan agreement hadn't changed. In my agreement payments made before the due date were principal only and if you were ahead on payments it would be towards principal. I have made a payment to the new company who said my terms hadn't changed my payment was earlier then the due date and I was ahead on payments yet all my payment went towards interest. I reached out to the company my loan was sold to and I have not gotten any response.
03/30/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • WA
  • 98408
Web
CFPB team, SST/XXXX XXXX Please remove the account SST/XXXX for failing to provide the original signed the consumer contract per section XXXX ( a ) ( XXXX ) ( A ) of the FCRA. I have requested the signed original contract They have not sent me anything with my signature instead they have mailed me account statements which do not constitute as the signed consumer contract yet this company continues to violate my consumer rights. Please delete the account immediately.
04/26/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • GA
  • 30294
Web
SST/XXXX is erroneously reporting debt on my credit file. I had a charge off with them that had been settled in XX/XX/2015and now they are reporting a balance on that charge off? I never received any notices or calls about this debt and it should not be reported to my credit file as i have settled my debt with them. I have attached a clip from my credit report where you an see this account and that i do not owe them any debt. I need it removed from my credit file.
11/09/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 32837
Web
I received seervice at XXXX XXXX XXXX, after the invoice was genereated we agree to payments debted automatic from my account, after XXXXXXXX XXXX had passed a collection agency was taken my paymnets withouth any explanation ( Gobal Receivable Solutions Inc XXXX we concluded that a new agreement was settle to make payments of {$140.00} starting XXXX XXXX after XXXX XXXX they accepted know a new collection agency is trying to collect the money without any knowledge
01/07/2017 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • ID
  • 83709
Web Older American
I am XXXX and in poor health. Though on the Do Not Call list, I continue to get recorded robocalls from this company. If i answer, they want to put me on hold. If I do not answer, they never leave a message. Caller ID shows Global Rec Sol. My research indicates they are agents of Global Receiving Solutions, a wholly owned subsidiary of Alorica. I have absolutely no business relationship with this company and have never owed a debt to them or any other company.
12/20/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • IN
  • 46220
Web
I received an email on XX/XX/2022 that XXXX would be transferring my account to a company called SST. I was unable to log in to their website, and was also already charged a XXXX late fee. I had autopay on that did not transfer, and I also am not able to add a bank account to start making payments through the new servicer. I also am unable to see my loan vs. savings balance, and I am nervous that my savings balance will not be honored by the new company.
01/11/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • CO
  • 809XX
Web
i have been called 20 times by this company in the last 10 days ( XX/XX/2023 - XX/XX/2023 ) including late calls. I have ask them to stop calling so much as i am at work or trying to get my child to sleep at night. the representative that i spoke with just laughed and said yea sorry about that. the calls continue everyday, multiple times a day. Ive never agreed to do business with this company. This is an account that was sold from another company.
03/08/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85024
Web
I have been getting a large amount of phones call from multiple numbers for wedt asset management ( only reason i know its them is i googled the number ) never leave a vm. When i answer the call it says please hold and transfers or is an automated system. Previously i have advised this company to stop call me on multiple occasions. I have no clue why they are calling as i have never reicived a notice in the mail from them. I want the harassing to stop!
06/28/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • ID
  • 83605
Web
XXXX XXXX XXXX are relentless, they call my phone up to 12 times a day, and they have NEVER left a voicemail, so I dont know why they keep calling me. The only reason I even know its them is because I have to Google what number is calling me 10-12 times every single day. And then they call me today and threaten me with a fraud and a lawsuit that I literally have no idea what they're talking about. They are harassing me, and that's against the law.
04/07/2016 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85259
Web
West Asset Management has been calling my boyfriend 's cell phone everyday after he asked them to not call him anymore as he is not responsible for my debt. My boyfriend has recorded numerous times that they still continue to call and using aggressive measures to collect a debt. This company is harassing someone who does not owe this debt and should be held accountable for these attempts after being asked numerous times not to call that number.
11/03/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • LA
  • 711XX
Web Servicemember
I was informed on XX/XX/2023 that the Louisiana Servicemember Civil Relief Act can be applied to any creditor over a 6 % interest rate while i was on XXXX XXXX XXXX XXXX stationed in LA. I tried to get them to apply this state law ( specifically section 29:312 ) to my accounts and receive a refund of anything in interest I've paid over including closed accounts and have my current one dropped to 6 % and was denied with no real explanation.
06/01/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • MD
  • 21207
Web
I had a borrow and grow loan through SeedFi, the loan was then switched to another servicer of XXXX. XXXX used the savings balance of XXXX to my balance owed ( The savings of {$1300.00} was more than the balance owed which means I'am owed money. XXXX has not given direct information on how or when I will receive the money owed. I can no longer access my online account to even get records of the account or access any of the information. )
06/26/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • AZ
  • 85224
Web
West Asset Management continues to call both me and my wife regarding a hospital bill from XXXX of 2013. This debt was included in a Chapter XXXX Bankruptcy and they were notified of the filing XX/XX/XXXX. They did NOT appear at the XXXX hearing on XXXX XXXX, and yet are still calling both of us as of XX/XX/XXXX. They have called my wife both at work and on her cell phone. We do not answer the calls, but have traced the number to them.
08/29/2015 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • NC
  • 28677
Web
These were medical bills that were sent to the WRONG address, an address I had not lived at for 8 years. When They " Found '' me, it was already on my credit report. I paid it immediately to make it right and it was supposed to be removed. The same hospital that I paid thousands of dollar to for the same surgery did not have all of THEIR billing records up to date and now my report is suffering. This is WRONG in so many ways.
08/19/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 32127
Web Servicemember
Global receovables never sent the letter of assignment outlined under fla stat XXXX notifying me of my right to dispute under section XXXX of the FDCPA. This agency made no attempt to send aforementioned letter to my correct mailing address [ deltona is n't my address ) as listed on my credit. Furthermore, I 've had insurance since XXXX/XXXX/XXXX and all medical bills inxurred this year have been pd through my insurance.
01/30/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • OH
  • 434XX
Web
A medical bill of mine was turned over to collections. I filed for medical assistance and everything on my account was credited including the account sent to Global Receivables. I have contacted them several times and sent the credit notice to them, along with a copy to XXXX and XXXX and I can not get it removed from my credit report even though I have sent them all copies from the hospital that I do not owe it.
04/19/2017 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 78254
Web
They contacted my sister in law 's father attempting to reach me advising that I had an outstanding debt. His phone number and address has never been associated with my name or otherwise. I am not even sure how they were able to contact him. He asked multiple times for them to stop calling but they did not and kept calling for months. He finally was able to get the information to me and I was able to call them.
01/27/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Struggling to pay your loan
  • WV
  • 26003
Web
I initially had a borrow and grow loan with XXXX, who sold my debt to SST XXXX. I have repaid the amount I owed from the initial personal loan, and now want to close my loan, as I do not want to pay the {$200.00} a month on a 29.98 % interest rate for {$2500.00} in savings. SST XXXX charges too many fees and seems to have no idea how to handle my loan. XXXX originally offered the option to cancel your loan.
02/28/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • VA
  • 23602
Web Servicemember
My first loan with XXXX XXXX XXXX was in 2008 out of XXXX XXXX XXXXXXXX XXXX, Wa. The establishment forced me to record my bank account information incase the allotment ( funds taken directly from my check ) ever failed. I am understanding that if XXXX XXXX loans did the same thing and had to pay, why shouldn't XXXX XXXX XXXX have too. Also, XXXX sold all of our loans to XXXX. What is next in the process.
11/10/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • TX
  • 78254
Web
My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my XXXX XXXX. I'm not swayed that Bureaus efficiently pleased the principles of the Fair Credit Reporting Act in completing their investigation. The Bureaus are reporting inaccurate information on SST/XXXX with account number XXXX. XXXX FCRA, reporting must be 100 % accurate or the information must be deleted.
12/30/2022 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NJ
  • 088XX
Web
XXXX Sst is calling my companies phone and debt calls are not allowed. They do not call my personal line even though I have advised them to do this I also made arrangements for payments on XX/XX/22 that I will make a payment in XXXX weeks and they still called my work phone on XX/XX/22. I can lose my job for this. They are also asking me for a XXXX payment but I was only loaned XXXX. Please please help
10/10/2015 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • NJ
  • 08701
Web
My brother received a call from West Assist Management and told him I them {$1000.00} and that if I did n't pay them I 'd face legal action.They also tried to badger my brother into paying.I 've never given my brothers contact information to anyone. I also believe this information is incorrect.I have never had services with this company and have no knowledge of why they 're even on my credit report.
12/06/2015 No
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 60445
Web
GLOBAL RECEIVABLES SOLUTIONS SHOWED UP ON MY XXXX CREDIT REPORT. THIS COMPANY IS ILLEGAL AND CAN NOT LOCATE IT ANYWHERE. ( SEE MY CREDIT REPORT DATED XX/XX/XXXX2015 ) THEY RAN MY CREDIT ON XXXX/XXXX/2015 AND AGAIN ON XXXX/XXXX/2015 AND CALLED AND STATED THEY ARE TAKING OVER WEST ASSET AND GAVE A PHONY NO. XXXX, WHICH I CALLED AND IT WAS XXXX? THIS IS A FRAUDULENT INQUIRIES AND WANT RESTITUTION.
07/10/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 77346
Web
I have received 3 calls so far at my place of employment regarding an outstanding debt. I have told them each time to please quit calling my work and send information to my address which they already have.

The place is called Global Solutions and their number is XXXX. I have also noted on my phone at work that they have called several times when I was away from my desk and did not answer.

12/09/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • PA
  • 18901
Web
When I applied for a Home Equity Loan, an issue of a delinquent loan showed up on my credit report. I did not borrow the {$3000.00}. I have never heard of XXXXXXXX SST or XXXX XXXXXXXX XXXX until it showed up as a delinquent account on my credit report. It showed up recently and not when the loan was originated so it is probably a problem with the reporting rather than the initial loan.
04/18/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • TX
  • XXXXX
Web
I've disputed inaccuracy on my credit reports. I've asked all three credit bureaus to verify the accuracy of the accounts if not, remove them. I've asked specifically for those who verified the accuracy of the account and to verify the accuracy across all three credit files. The information always comes back as verified with no information on how or who verified the information.
12/08/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 76901
Web
This company continues to report this debt by passing it around to shadow companies they own. West Asset Management owns XXXX credit collections and they have resubmitted a collection to my account they removed from my credit profile. They did not send any notice or an explanation as required by law .... This is the same as this complaint with this agency. Case number : XXXX
01/26/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TN
  • 39648
Web Servicemember
After checking my credit report, I found a bill from XXXX. When I reached out to them they told me that the line was active for at least a month, but I 've never used XXXX. I 've had services with XXXX XXXX XXXX for 11 years on my mothers plan. There is no need for me to get another phone. I 'm uncertain where these charges came from, but I have never has a phone with XXXX.
12/06/2015 No
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 60445
Web
XXXX SHOWED UP ON MY XXXX CREDIT REPORT. THIS COMPANY IS ILLEGAL AND CAN NOT LOCATE IT ANYWHERE. ( SEE MY CREDIT REPORT DATED XXXX ) THEY RAN MY CREDIT ON XXXX/XXXX/2015 AND AGAIN ON XXXX/XXXX/2015 AND CALLED AND STATED THEY ARE TAKING OVER WEST ASSET AND GAVE A PHONY NO. XXXX, WHICH I CALLED AND IT WAS XXXX? THIS IS A FRAUDULENT INQUIRIES AND WANT RESTITUTION.
08/19/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NC
  • 28540
Web
I was researching my credit report and noticed some inaccuracies that are keeping me from obtaining employment, housing and transportation. If you find these items to be verified, please include the policies and procedures that you used to investigate this account in your response. This is a direct dispute and should be handled as such. Thank you.
05/06/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • SC
  • 29073
Web
This was a debt that was mailed to an incorrect address. Once I found out about it, I immediately paid it in full. I asked that it be removed from my credit report due to not receiving the bill. I contacted the company but they only updated it to say it was paid. I should not be penalized for the bill being sent to the wrong address.
06/23/2017 Yes
  • Debt collection
  • Medical debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • OH
  • 444XX
Web
Sent 609 letter to Global Receivables asking for verification of debt. They sent detailed report with amounts owed from the hospital. I asked for my signature to verify i had a debt with this company and did not provide anything but an itemized list of everything i supposively received at the hospital. This is a hippa violation.
07/13/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • FL
  • 32244
Web
I sent a certified letter to the company multiple times and tried to call the company to remove the inquiry from my credit report and was informed to contact the company that did the inquiry to have them remove the inquiry from credit report. I contacted the company and was informed by the company to contact the credit bureau.
08/29/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 33009
Web
On XX/XX/2023, I received a call from a collections company called XXXX XXXX regarding my Systems & Services Technologies , Inc. account with Flex Lending that was paid and forgiven. Systems & Services Technologies , Inc. broke the contract by selling the account to a third party and I am seeking damages from both parties.
04/28/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • WI
  • 530XX
Web Older American
I have a problem with my credit report saying I'm {$360.00} past due when in fact I just paid {$480.00} to SST and am caught up with my past due account. I had reported a hardship to the company and it was ignored. My credit report is false and has taken my credit down XXXX points because of the inaccurate reporting.
06/25/2015 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • IL
  • 609XX
Web
I was a victim of a XXXX when the individual was caught and sentenced to XXXX years in prison. I HAD TO go to the hospital even though I told them no because I had no money. I went, incurred the hospital debt myself and it was bought by West Asset Management. I paid in full and I want this gone from my credit report.
09/18/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Right to dispute notice not received
  • GA
  • 30316
Web
Based on Information and belief, the alleged account is not mind. I am a victim of ID Theft and have continued to inform Global Receivables Solution, but to no avail. They will not response to my requests for validation and verification but continued to call my home and work. I have never had a XXXX Account.
05/22/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • XXXXX
Web
I notified the Debt Collector that their services were no longer needed, and I would prefer to settle with the original creditor. I also wanted them to send verification that the debt was valid. Sent certified letters on XX/XX/XXXX, XX/XX/XXXX. Have received another letter from them dated XX/XX/XXXX.
05/24/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92782
Web
XXXX XXXX XXXX XXXX XXXX XXXX turned my debt over to XXXX, bill was paid in full to XXXX on XXXX XXXX, 2015. I just received a demand letter from West Asset Management , Inc That I owe {$510.00}. I have no idea who these people are and they are threatening to report unpaid debt to the credit bureau.
01/23/2017 No
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 78641
Web
On or before XX/XX/2016, Global Receivables Solutions , Inc. called my estranged father-in-law regarding my medical debt. The company gave him the amount of the debt and where the debt originated. He now knows about my hospitalization and this is not a person I want knowing anything about us.
08/19/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CO
  • 80014
Web
The number XXXX has called me XXXX of times over the last few weeks, often XXXX or XXXX times a day. They never leave a message. I suspect they are a debt collector, but I do n't answer calls from number I do n't know. My guess is that they are just calling repeatedly simply to harass me.
04/20/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • MI
  • 49504
Web
Already have another complaint active with them about communications. They are delaying their " investigation '' and calling an average of XXXX times a day. This is harassment, and it will end. If this gets yet another automated/scripted response I will look into legal action.
04/20/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • MI
  • 49504
Web
Already have another complaint active with them about communications. They are delaying their " investigation '' and calling an average of 5 times a day. This is harassment, and it will end. If this gets yet another automated/scripted response I will look into legal action.
03/21/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30315
Web
I went the West Asset Management/XXXX because of I work inquiry and was put in the hosiptal. I told them at that time my job workmen compensation was going to pay for it ; however the sent this to collection and now will not removed it even now that it is paid in full.
04/19/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OH
  • 43017
Web
I receive multiple calls per week from XXXX and they leave a message saying I need to call them because they are trying to collect a debt. However, I have no outstanding debts and they have not provided the required 10-day written notice for any debt claim.
08/24/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 33401
Web
I never received a 30 day notice informing me of this debt. Never got the chance to pay it or validate the debt, if just showed up on my credit report. When I disputed it with XXXX, I gave them my address and telephone number and still received nothing.
01/20/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • IN
  • 47025
Web
this company is reporting on my XXXX credit report that i owed them money i called this company and the could not find anywhere in the system i ever owed money that in fact it has been paid for several years now and have no record even ever owed money
07/05/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with fraud alerts or security freezes
  • AR
  • 72761
Web
IN XXXX XXXX SOLD MY XXXX BILL TO SEVERAL COLLECTION AGENCIES AND ALL ARE STILL REPORTING ON MY XXXX, ALL THESE ACCOUNT ARE TIME BARRED AND SOL EXPIRED.SINCE THEN XXXX HAS PUT A FEEZE ON MY FILES AND WON ; T REMOVE UNTIAL YOU SEND THEM A LETTER.
03/28/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 201XX
Web
XXXX, acting this toime through West Asset Management , Inc, is making an attempt to falsely collect for a debt of {$150.00} that is supposedly for a signal booster that was never requested and never delivered because I did not have XXXX Service.
11/13/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • TX
  • 79938
Web Servicemember
Several years ago I took out a loan from XXXX XXXX XXXX. They sold that debt to SST whom, I pay regularly. For some reason they reported that my payment was thirty days delinquent to the credit reporting agencies, and has refused to correct it.
02/25/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NJ
  • 07901
Web
I've called many times to tell them this does not belong to me. Sent my social and license to prove it isn't mine. No one is doing anything. They went back instead updated the amount owed but kept reporting it on my account which isn't mine.
03/26/2017 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TN
  • 37217
Web
I recently pulled my credit and discovered that this company has reported that I owe them a debt. To my knowledge I have never entered into a financial agreement with this company and neither have they ever provide me goods nor services.
05/26/2023 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • TX
  • 77523
Web Servicemember
I am entering XXXX XXXX with the XXXX XXXX XXXX on XX/XX/2023. I send my request to XXXX and XXXX XXXX my SCRA notification on XX/XX/2023 and received no response. I also sent the SCRA request via email and still received no response.
06/03/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • LA
  • 714XX
Web Servicemember
I tried to apply Louisiana Scra benefits to my XXXX XXXX XXXX that I took out in 2016. I havent received a response from the company. The company shut down and was brought out by SSTXXXX which I contacted but havent heard a response.
02/19/2017 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TN
  • 37013
Web
I recently received a letter from this company demanding payment for an account I have no knowledge of.To my knowledge I have never done business with this company and they have never provided me any goods and or services.
10/02/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • OK
  • 73505
Web
Hospital attempting to collect charges beyond those that my insurance company has deemed allowable, based on their contact as a provider. This practice is considered " balance billing '' and is prohibited by law.
04/06/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CT
  • 065XX
Web
I am filing this complaint against XXXX and SSTXXXX for continuing to report and furnish inaccurate information on my consumer report after several disputes have been launched and being in violation of the FCRA.
02/03/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75038
Web
A collections company called Global Revenue Solutions calls me multiple times a day. I have asked them to remove my number because they are calling my cell number, but they refuse to do so and continue to call.
03/23/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • VA
  • 201XX
Web
The company, West Asset Management, repeatedly calls me on my cell phone refuses to identify why they are calling and states repeatedly " I have your Social Security Number now you need to verify it for me. ''
09/14/2017 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • AZ
  • 852XX
Web
XXXX calls me and tells me where she is from and states that she is calling to collect a debt. She states " You have XXXX hours to call me back or I will send an arrest warrant to your home or workplace. ''
10/11/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NJ
  • 07108
Web
I have an account on my credit report from XXXX XXXX XXXX with XXXX. The account is closed and paid off. When I paid it off I was told the account information would be deleted but it is still there.
02/13/2020 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • KY
  • 422XX
Web Servicemember
I receive a notice from a. SST company that requisition to recover a debt I never acquired through them with an agreement I never made with set company treating to utilize remedies never agreed on
06/02/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30041
Web
The company is West Asset Management. They have called me several times, and each time they ask for a different person. I have been told XXXX times that they will take my number off of their list.
12/13/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • MS
  • 38671
Web
Global Receivables Solutions has been calling me every hour without leaving a voicemail. I 've received nothing from them in the mail, so I do n't know what their supposed business is with me.
06/16/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • WI
  • 530XX
Web Older American
XXXX reported to my credit bureau that I was caught up in XXXX. Now the company is saying I am again XXXX months behind despite my continuing monthly payments and getting caught up in XXXX.
04/15/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with the payoff process at the end of the loan
  • NC
  • 28078
Web Servicemember
Loan was bought out by XXXX XXXX XXXX XXXX Never agreed to any of terms and adds a hidden late fee of XXXX dollars a day to loan. Still pulls it out of my checking account and saids Im late.
02/13/2016 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 76065
Web
They added a negative line to my credit for a bill that the insurance paid. I never even received the overdue bill from the hospital prior to them applying it to my credit.
05/28/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • GA
  • 300XX
Web
Pleae refer to complaint number XXXX. To date, I have not received follow-up or other additional information from the company ( e.g. itemized bill ). Please advise.
12/10/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IN
  • 46835
Web
COLLECTOR IGNORED CEASE AND DESIST AND KEPT CALLING AND COLLECTING ON A DEBT UNDER GLOBAL REC. SOLUTIONS AND WENT ON MY CREDIT REPORT TWICE W/O VALIDATION.
03/22/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CT
  • 065XX
Web
I, XXXX XXXX XXXX am filing this complaint against XXXX and SSTXXXX for inaccurate reporting of the account. Please see attached for more information.
03/22/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • MI
  • 49504
Web
I called to set up a medical deferment on payments, and the guy, who I couldn't understand, hung up on me. They are now calling me 3 to 4 times a day.
12/24/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • CO
  • 80909
Web Servicemember
Disputed this account numerous times and its taken more than 30 days to get a response. Systems & Services Technologies/Pioneer is the company
11/23/2015 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • ID
  • 83634
Web
West Asset Management has continued to call my place of employment. I have requested them not to call me at work but, they continue to call.
08/11/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92691
Web
Deceased parents debt. There was no estate left behind, Global debt collection XXXX XXXX XXXX keeps call me and my sister about this debt.
09/27/2020 Yes
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Problem with paying off the loan
  • AR
  • 72761
Web
ALORICA, INC HAS BEEN REPRESENTING XXXX ON A LEMEON LAW CLAIM AND HAS FAILED VIOLATING THE ARKANSAS DECEPTIVE PRACTICES ACT XXXX
12/16/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • TX
  • 79938
Web Servicemember
XXXX is not accurately reporting 3 accounts that have been closed this month showing balances that have been paid in full.
04/11/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IN
  • 46835
Web
COLLECTOR KEEPS COLLECTING A DEBT NOT MINE AND RAN MY CREDIT W/O PERMISSION IN VIOLATION OF FCRA. ( SEE ATTACHED REPORT )
11/09/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • LA
  • 700XX
Web
Nothing, no information about the debt was conveyed to me over the phone call by the alleged collection agency.
03/29/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 957XX
Web Servicemember
I called them several times and was unsuccessful with anyone answering the phone and their voice mail is full
07/26/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • AR
  • 72761
Web
ALORICA ( WAM ). IGNORED OUR DEMAND TO REMOVE THIS TRADELINE FROM XXXX XXXX MANUALLING DOING SO.
09/21/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 60445
Web
on XXXX/XXXX/2015, collection agency went on my credit reports, in violation of fcra, fdcpa etc..
05/26/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TX
  • 75126
Web
XXXX XXXXXXXX XXXX hard inquiries showing on XX/XX/XXXX & XX/XX/XXXX that were not authorized
04/13/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 77038
Web
XX/XX//2017 {$510.00} the company was trying to collect and doenspt have a license to collect
11/12/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • AZ
  • 85086
Web Servicemember
company is stating i owe XXXX XXXX bill, but i do not. i have no bills pastdue with XXXX XXXX
01/28/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • MI
  • 480XX
Web Servicemember
SST/XXXX has not updated my credit report to reference that this account is paid and closed.
10/31/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 34758
Web
They open a debt collection against me and my my credit and i have medical insurance
10/13/2016 Yes
  • Debt collection
  • Non-federal student loan
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • IL
  • 60620
Web
company keeps calling my job. job is threatening to fire because of consistent calls
12/16/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • TX
  • 79938
Web Servicemember
XXXX is not reporting three paid off accounts from XXXX XXXX, SST, and XXXX XXXX
08/11/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NE
  • 68144
Web
I 'm on XXXX and have medicare and medicaid. I have no knowledge of this bill
09/23/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with the payoff process at the end of the loan
  • VA
  • XXXXX
Web Servicemember
Already sent information concerning loan and problems with XXXX and/or SST.
10/09/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IN
  • 46835
Web
FAILED TO VALIDATE DEBT AND WENT ON CREDIT REPORTS IN VIOLATION OF FCRA.
10/27/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 60445
Web
WEST ASSET NEVER SENT ME A VALIDATION LETTER REGARDING MY XXXX BILL!
10/22/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NJ
  • 08701
Web
I have a collections account on my credit report that was paid
07/27/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 337XX
Web
they are claiming debt that is not owe
02/12/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • AL
  • 36782
Web
02/05/2024 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MI
  • 48917
Web Older American, Servicemember
02/01/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • MA
  • 01905
Web Older American
01/30/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • VA
  • 23434
Web Servicemember
01/29/2024 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • GA
  • 317XX
Web
01/29/2024 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MI
  • 480XX
Web Older American
01/28/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • FL
  • 33603
Web
01/23/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • CT
  • 06579
Web
01/22/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • IL
  • 620XX
Web
01/21/2024 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • OR
  • 97035
Web
01/18/2024 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 18940
Web
01/09/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • FL
  • 32703
Web
01/08/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem with additional add-on products or services
  • CO
  • 80134
Web
01/05/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • IL
  • 60612
Web
01/05/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Unable to get your credit report or credit score
  • Other problem getting your report or credit score
  • TX
  • 75043
Web
01/04/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Getting the loan
  • TX
  • 75025
Web
01/02/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Personal line of credit
  • Problem when making payments
  • FL
  • 32040
Web Servicemember
01/02/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • NJ
  • 07083
Web
01/01/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • CA
  • 90034
Web
12/31/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • VA
  • 23703
Web
12/28/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • NC
  • 27610
Web Servicemember
12/27/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Personal line of credit
  • Problem when making payments
  • OR
  • 97404
Web
12/26/2023 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MA
  • 01879
Web
12/26/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • CA
  • 96150
Web
12/26/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • TX
  • 75019
Web
12/25/2023 No
  • Credit card
  • General-purpose credit card or charge card
  • Incorrect information on your report
  • Information belongs to someone else
  • NC
  • 284XX
Web
12/22/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • AZ
  • 85286
Web
12/22/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem with additional add-on products or services
  • NY
  • 11218
Web
12/22/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • NY
  • 14150
Web
12/22/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • NV
  • 89074
Web
12/21/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Personal line of credit
  • Problem with additional add-on products or services
  • SD
  • 57301
Web
12/20/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • CA
  • 92105
Phone
12/19/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • DC
  • 20010
Web
12/19/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • MD
  • 21228
Web
12/18/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem when making payments
  • MD
  • 21122
Web
12/16/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • IA
  • 50035
Web
12/10/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • FL
  • 34232
Web
12/07/2023 No
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TN
  • 37064
Phone
11/21/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • VA
  • 23703
Web
10/12/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • AL
  • 36782
Web
10/12/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • AL
  • 36782
Web
10/04/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • AL
  • 36870
Web
09/19/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Problem with a company's investigation into an existing problem
  • Investigation took more than 30 days
  • CA
  • 92301
Web Servicemember
08/29/2023 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 33756
Web
08/15/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • FL
  • 32340
Web
08/08/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78727
Web
08/03/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • NJ
  • 07305
Web
07/25/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 75081
Web
07/16/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • NJ
  • 07305
Web
07/12/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Incorrect information on your report
  • Account information incorrect
  • MS
  • 39503
Web
07/05/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • SC
  • 29118
Web
06/29/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • NC
  • 27537
Web
06/27/2023 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NY
  • 14227
Web
06/27/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with the payoff process at the end of the loan
  • NY
  • 14227
Web
06/23/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem when making payments
  • You never received your bill or did not know a payment was due
  • CT
  • 06807
Web Older American
06/19/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • TX
  • 75081
Web
06/15/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • CA
  • 92814
Web
06/12/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem with the payoff process at the end of the loan
  • CA
  • 92592
Web
05/23/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • AL
  • 36870
Web
05/22/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • MS
  • 39503
Web
05/22/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • FL
  • 33016
Web
05/19/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MI
  • 48640
Web
05/15/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • AP
  • 96362
Web
05/07/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • MI
  • 48101
Web
05/05/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MI
  • 48640
Web
05/03/2023 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 61727
Web Older American, Servicemember
05/03/2023 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 61727
Web Older American, Servicemember
04/29/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 93444
Web
04/28/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 10458
Web
04/21/2023 No
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TN
  • 37355
Web
04/20/2023 Yes
  • Debt collection
  • Payday loan debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NJ
  • 08046
Phone
04/15/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • CA
  • 92814
Web
04/03/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • GA
  • 30115
Web
03/29/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • PA
  • 17860
Web
03/29/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • IL
  • 60301
Web
03/27/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Funds not received from closed account
  • TN
  • 37214
Web
03/27/2023 Yes
  • Credit card or prepaid card
  • Store credit card
  • Fees or interest
  • Charged too much interest
  • NJ
  • 08053
Web
03/23/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 11096
Web
03/23/2023 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • NY
  • 14226
Phone Older American
03/21/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 11096
Web
03/10/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • PA
  • 19145
Web
03/01/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NC
  • 28365
Web
02/27/2023 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • TN
  • 38462
Web
02/07/2023 No
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 11096
Web
01/31/2023 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • OH
  • 45662
Web Servicemember
01/27/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • MO
  • 64134
Web
01/23/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • AZ
  • 85383
Web
01/19/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • VA
  • 23464
Web
01/18/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • CO
  • 80211
Web
01/11/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33027
Web
12/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • AL
  • 36782
Web
12/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • AL
  • 36782
Web
12/27/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • MD
  • 20774
Web
12/23/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • IL
  • 61080
Web
12/15/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • AR
  • 72211
Web
12/07/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with the payoff process at the end of the loan
  • WI
  • 54130
Web
10/20/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • VA
  • 23833
Web
10/19/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Report provided to employer without your written authorization
  • MO
  • 64762
Web
07/25/2022 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AL
  • 36606
Web Servicemember
07/14/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 75104
Web
05/04/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • NC
  • 27527
Web Servicemember
04/29/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • IN
  • 47129
Referral
02/28/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem when making payments
  • PR
  • 00987
Web Servicemember
02/15/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48328
Web
02/11/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • FL
  • 33313
Web
11/18/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • FL
  • 33313
Web
11/11/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NY
  • 10009
Web
10/10/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • GA
  • 30328
Web
09/25/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 91316
Web
09/21/2021 Yes
  • Credit card or prepaid card
  • Store credit card
  • Other features, terms, or problems
  • Other problem
  • CA
  • 91202
Web
09/14/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Incorrect information on your report
  • Information belongs to someone else
  • RI
  • 02842
Web Servicemember
07/14/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 91605
Web
07/13/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CO
  • 80921
Web
06/14/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • NC
  • 28358
Web
06/14/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 91605
Web
05/27/2021 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • AR
  • 72761
Web
05/18/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CO
  • 80921
Web
05/18/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CO
  • 80921
Web
03/18/2021 Yes
  • Vehicle loan or lease
  • Lease
  • Problems at the end of the loan or lease
  • Problem extending the lease
  • AR
  • 72761
Web
01/21/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • CA
  • 92705
Phone
01/06/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • LA
  • 70119
Referral Servicemember
12/31/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • TX
  • 77375
Web
12/11/2020 Yes
  • Debt collection
  • Other debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • CO
  • 80202
Web
09/18/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • TX
  • 79938
Web Servicemember
09/08/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • MI
  • 48239
Referral
09/04/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with a credit reporting company's investigation into an existing problem
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • GA
  • 30093
Phone Servicemember
08/07/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 23803
Web Servicemember
07/21/2020 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OH
  • 43206
Web
07/14/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • WV
  • 26253
Postal mail
06/29/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
Phone Servicemember
06/16/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NC
  • 27263
Web Servicemember
06/03/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AZ
  • 85650
Referral
04/22/2020 Yes
  • Vehicle loan or lease
  • Loan
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • WA
  • 98338
Web Servicemember
04/12/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • FL
  • 33040
Web Servicemember
03/13/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Their investigation did not fix an error on your report
  • TX
  • 77035
Web Servicemember
03/10/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AL
  • 36362
Postal mail
03/03/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • AK
  • 99507
Web
02/29/2020 Yes
  • Debt collection
  • Payday loan debt
  • False statements or representation
  • Attempted to collect wrong amount
  • SC
  • 29152
Web Servicemember
02/18/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • MT
  • 59101
Web
02/17/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 33040
Web
02/06/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33040
Web
02/05/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • TX
  • 76549
Referral
01/29/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • NJ
  • 08060
Web Servicemember
01/07/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • TX
  • 78258
Web Servicemember
01/06/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • CA
  • 95337
Phone Servicemember
01/06/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • CA
  • 95337
Phone Servicemember
12/14/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • TX
  • 76544
Web Servicemember
09/28/2018 No
  • Credit card or prepaid card
  • Gift card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IN
  • 46236
Web
09/26/2018 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 95959
Web
06/15/2018 Yes
  • Debt collection
  • Medical debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • ID
  • 83706
Web
05/16/2018 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 90809
Phone
04/25/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CO
  • 80017
Postal mail
02/15/2018 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 75051
Web
02/07/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 11429
Referral
01/25/2018 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 34759
Web
01/08/2018 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 34759
Web
12/14/2017 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AZ
  • 85016
Web
12/13/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • ID
  • 83706
Web
12/05/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 78261
Web
11/30/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 92806
Web
09/15/2017 Yes
  • Debt collection
  • Federal student loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 15824
Postal mail
08/17/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 92054
Web
08/16/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 77396
Web
08/08/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • AZ
  • 85283
Web
07/14/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 32536
Referral
07/13/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • AZ
  • 85022
Web
07/07/2017 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CO
  • 80007
Postal mail
06/13/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 75006
Postal mail
06/06/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75370
Web Older American
05/30/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem adding money
  • GA
  • 30157
Web
05/18/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 75232
Web
05/17/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 33407
Postal mail
05/06/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 91101
Web
05/03/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Called before 8am or after 9pm
  • AZ
  • 85308
Web
05/02/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • SC
  • 29485
Web
04/28/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • TX
  • 77539
Web
04/27/2017 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 77584
Web
04/24/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • UT
  • 84404
Web
04/14/2017 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MS
  • 39503
Web
04/13/2017 Yes
  • Credit reporting
  • Incorrect information on credit report
  • Reinserted previously deleted info
  • CA
  • 93301
Web
03/30/2017 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 85326
Web Servicemember
03/16/2017 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 33411
Phone
03/16/2017 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 77345
Web Servicemember
03/15/2017 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OH
  • 45238
Referral
02/16/2017 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • LA
  • 71292
Web Servicemember
02/10/2017 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 48169
Web Servicemember
02/07/2017 Yes
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • AZ
  • 85254
Web
02/01/2017 No
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IL
  • 60031
Web
01/10/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NY
  • 11238
Postal mail
01/04/2017 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 34744
Postal mail
01/02/2017 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 75208
Web
12/29/2016 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • ID
  • 83646
Web
12/07/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • CA
  • 94606
Web
12/01/2016 Yes
  • Debt collection
  • Credit card
  • False statements or representation
  • Attempted to collect wrong amount
  • MN
  • 55117
Referral
11/03/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • GA
  • 30013
Web
10/31/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • GA
  • 30349
Referral
10/26/2016 Yes
  • Debt collection
  • I do not know
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • ID
  • 83705
Web
10/24/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78108
Postal mail
10/15/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • PA
  • 17602
Web
10/12/2016 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Called outside of 8am-9pm
  • ID
  • 83634
Web
10/10/2016 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • ME
  • 04106
Web
10/04/2016 Yes
  • Credit card
  • Credit card protection / Debt protection
  • IN
  • 46809
Web
10/01/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • UT
  • 84302
Web
09/24/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 10804
Web
09/22/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92201
Web
09/17/2016 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 75010
Web
09/13/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TN
  • 37076
Web
09/04/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called after sent written cease of comm
  • IN
  • 46835
Web
08/22/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85730
Web
08/21/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NC
  • 27610
Web
08/19/2016 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with my lender or servicer
  • Trouble with how payments are handled
  • IL
  • 60616
Fax
08/18/2016 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with my lender or servicer
  • Trouble with how payments are handled
  • IL
  • 60616
Fax
08/15/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 32221
Web
07/31/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85730
Web
07/27/2016 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • AZ
  • 85295
Web
07/07/2016 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with my lender or servicer
  • Trouble with how payments are handled
  • VT
  • 05408
Referral
06/28/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • SC
  • 29229
Web
05/25/2016 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with my lender or servicer
  • Don't agree with fees charged
  • NJ
  • 07102
Referral
05/20/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • AZ
  • 85383
Web
05/13/2016 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60609
Web
05/09/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called outside of 8am-9pm
  • TX
  • 77316
Phone Older American
05/02/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 75409
Web
04/27/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32839
Web
04/20/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • VT
  • 05045
Referral
04/19/2016 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • HI
  • 96727
Web
04/19/2016 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 34293
Web Servicemember
04/14/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92660
Web
04/12/2016 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with my lender or servicer
  • Keep getting calls about my loan
  • TX
  • 76049
Web
04/04/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85251
Web
03/24/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 77019
Referral
03/24/2016 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 77705
Referral
03/14/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CO
  • 80236
Phone
02/26/2016 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • TN
  • 37415
Phone
02/25/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OH
  • 45102
Referral
02/17/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 60025
Web
02/11/2016 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • WA
  • 98166
Referral
02/10/2016 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • ID
  • 83815
Web
02/01/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • CA
  • 92660
Web
01/26/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 33020
Postal mail
01/19/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 32536
Web
01/13/2016 Yes
  • Debt collection
  • Federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • WA
  • 98229
Postal mail
01/04/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MD
  • 21224
Web
01/03/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32073
Web
12/23/2015 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 32669
Phone
12/21/2015 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 78207
Referral
12/21/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • GA
  • 31217
Web
12/14/2015 No
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 11369
Referral
12/11/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 34747
Phone
12/08/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • OH
  • 44065
Web
11/25/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 77530
Postal mail
11/25/2015 No
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 77042
Web
11/21/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KS
  • 67801
Web
11/20/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32693
Web Older American, Servicemember
11/12/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Having problems with customer service
  • IN
  • 46806
Web
11/11/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 33598
Web
11/05/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CO
  • 80004
Referral
11/05/2015 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30006
Referral
11/02/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 32839
Web
10/28/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75840
Phone
10/27/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Having problems with customer service
  • IN
  • 46806
Web
10/26/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85351
Postal mail Older American
10/17/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 76179
Web
10/14/2015 Yes
  • Debt collection
  • Non-federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 92301
Web
10/14/2015 Yes
  • Debt collection
  • Non-federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 92301
Web
10/14/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NE
  • 68114
Web
10/14/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NE
  • 68114
Web
10/09/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • ID
  • 83616
Web
10/08/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Having problems with customer service
  • IN
  • 46806
Web
10/06/2015 Yes
  • Debt collection
  • Federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MI
  • 48336
Web
10/02/2015 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 75010
Web
09/30/2015 Yes
  • Debt collection
  • Non-federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78753
Referral
09/30/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • OR
  • 97214
Referral
09/29/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • AZ
  • 85353
Web
09/18/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MI
  • 48336
Postal mail
09/18/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • PA
  • 19106
Web
09/10/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Having problems with customer service
  • IN
  • 46806
Web
09/09/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 32148
Web
09/02/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • RI
  • 02874
Fax Servicemember
08/28/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • SC
  • 29576
Referral
08/17/2015 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Indicated shouldn't respond to lawsuit
  • WV
  • 25438
Web
08/16/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OH
  • 44095
Web
08/13/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MN
  • 55077
Web
08/13/2015 Yes
  • Student loan
  • Non-federal student loan
  • Can't repay my loan
  • Can't temporarily postpone payments
  • CO
  • 80514
Referral
08/12/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Trouble with how payments are handled
  • IN
  • 46806
Web
08/12/2015 Yes
  • Debt collection
  • Non-federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WA
  • 98033
Web Older American
08/06/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Trouble with how payments are handled
  • IN
  • 46806
Web
08/06/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • AZ
  • 85712
Referral Older American
08/06/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IN
  • 46060
Web
08/04/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • ID
  • 83706
Web
07/30/2015 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KY
  • 40509
Referral
07/30/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • GA
  • 30127
Referral
07/28/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MI
  • 48383
Web
07/23/2015 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 79927
Web
07/21/2015 Yes
  • Debt collection
  • Federal student loan
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • WA
  • 98373
Web
07/16/2015 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • ND
  • 58102
Referral
07/15/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Keep getting calls about my loan
  • PA
  • 19144
Web
07/15/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 11741
Web
07/14/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • KY
  • 42503
Web
07/09/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • AZ
  • 85225
Web
07/08/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 77067
Web
07/07/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 77054
Phone
06/25/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Need information about my balance/terms
  • WA
  • 98661
Web
06/24/2015 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • VA
  • 232XX
Web
06/24/2015 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 44511
Web
06/23/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NY
  • 11221
Postal mail Older American
06/11/2015 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 11545
Referral
06/11/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • IL
  • 60657
Referral
06/09/2015 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • ID
  • 46181
Phone Older American, Servicemember
06/06/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30189
Web
06/05/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 75027
Web
06/02/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • GA
  • 30187
Web
05/26/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • AZ
  • 85132
Referral
05/20/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30215
Web
05/20/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 92592
Web Older American
05/16/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 23810
Phone
05/12/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • UT
  • 84721
Referral
05/12/2015 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NC
  • 28422
Referral
05/06/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 33185
Phone
05/04/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 77703
Phone Older American
05/01/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Trouble with how payments are handled
  • OH
  • 45230
Referral
05/01/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Trouble with how payments are handled
  • IN
  • 46806
Web
04/30/2015 Yes
  • Debt collection
  • Non-federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • NV
  • 89030
Referral Older American
04/28/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • GA
  • 30009
Web
04/27/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • OK
  • 74834
Web
04/24/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TN
  • 38016
Web
04/24/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NY
  • 10306
Referral
04/23/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • UT
  • 84128
Referral
04/17/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • LA
  • 70458
Phone Older American
04/13/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Impersonated an attorney or official
  • GA
  • 30102
Web
04/10/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32766
Web
04/09/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Threatened to take legal action
  • TX
  • 78415
Web
04/01/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • GA
  • 30094
Web
03/31/2015 Yes
  • Debt collection
  • Non-federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 33558
Postal mail
03/30/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 30117
Postal mail
03/30/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AR
  • 72846
Web Older American
03/30/2015 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 33445
Postal mail
03/24/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 33311
Web
03/23/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 33172
Web
03/21/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Don't agree with fees charged
  • CA
  • 95842
Web
03/19/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • ID
  • 83612
Web
03/17/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • ND
  • 58640
Postal mail
03/16/2015 No
  • Debt collection
  • Federal student loan
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • NJ
  • 07105
Phone
03/13/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32771
Phone Older American, Servicemember
03/12/2015 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75057
Web Servicemember
03/12/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 34473
Web Servicemember
03/12/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • IN
  • 47161
Phone
03/12/2015 Yes
  • Credit reporting
  • Incorrect information on credit report
  • Account status
  • GA
  • 30039
Web
03/11/2015 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 78245
Web
03/09/2015 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • FL
  • 34747
Web
03/06/2015 No
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • OK
  • 73005
Web
03/05/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 79424
Web
03/05/2015 Yes
  • Debt collection
  • Non-federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 03012
Referral
03/04/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75057
Web Servicemember
03/04/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NH
  • 03825
Web
03/02/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CO
  • 08224
Web
03/01/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MS
  • 38663
Web
02/26/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 17543
Phone Older American, Servicemember
02/25/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 14901
Referral
02/19/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • SD
  • 57783
Referral
02/18/2015 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30350
Web
02/18/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NE
  • 68022
Web
02/18/2015 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CT
  • 06378
Web Older American, Servicemember
02/18/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 79938
Referral
02/17/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • TX
  • 79424
Web
02/13/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TN
  • 37110
Web
02/12/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 92562
Web
02/10/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 75149
Phone
02/06/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 11222
Referral
02/05/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 77042
Web
02/04/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • TX
  • 79424
Web
02/03/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KS
  • 67114
Web
01/31/2015 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • UT
  • 84528
Web
01/30/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • GA
  • 30184
Web
01/30/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95011
Web
01/29/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MD
  • 20910
Web
01/27/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 15102
Postal mail Older American, Servicemember
01/27/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • KS
  • 66286
Web Servicemember
01/26/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 19067
Web
01/24/2015 Yes
  • Consumer Loan
  • Vehicle loan
  • Managing the loan or lease
  • MI
  • 48045
Web
01/24/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TN
  • 37830
Web
01/22/2015 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • GA
  • 30350
Web
01/22/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95688
Referral Older American
01/21/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • NC
  • 27519
Web
01/21/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NM
  • 87507
Referral
01/21/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 32713
Referral
01/21/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • 21075
Referral
01/21/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78130
Referral
01/20/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • MO
  • 63368
Web
01/15/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 33027
Phone Older American
01/13/2015 No
  • Credit reporting
  • Incorrect information on credit report
  • Account terms
  • CO
  • 80247
Web
01/11/2015 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • NV
  • 89801
Web
01/09/2015 No
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • MS
  • 39507
Web
01/09/2015 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • OK
  • 74037
Web
01/08/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • NC
  • 27584
Phone Older American
01/07/2015 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • TX
  • 75002
Web
01/07/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Indicated committed crime not paying
  • GA
  • 31027
Web
01/07/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 22206
Web
01/04/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • 20872
Web
12/29/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 93065
Web
12/24/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 60445
Web
12/11/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MN
  • 55432
Web
12/11/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 77094
Web Older American
12/10/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • PA
  • 17543
Web
12/10/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • MI
  • 49445
Web
12/10/2014 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Received bad information about my loan
  • FL
  • 32712
Web
12/09/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 30064
Web
12/04/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OK
  • 74467
Referral
12/04/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Indicated shouldn't respond to lawsuit
  • CA
  • 95124
Web
12/03/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TN
  • 37203
Web
12/02/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • PA
  • 19611
Phone
11/28/2014 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 32526
Web
11/26/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MI
  • 48895
Referral
11/26/2014 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • ID
  • 83655
Referral
11/25/2014 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • NJ
  • 08053
Phone
11/19/2014 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • ID
  • 83705
Web
11/18/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TN
  • 37421
Web
11/17/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • IA
  • 51503
Web
11/14/2014 Yes
  • Debt collection
  • Non-federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95671
Referral
11/14/2014 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • OK
  • 74127
Referral
11/13/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • ID
  • 83687
Web
11/12/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • VA
  • 23454
Web
11/11/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 76901
Web
11/10/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called outside of 8am-9pm
  • CO
  • 80021
Web
11/07/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 17057
Referral
11/05/2014 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Received bad information about my loan
  • NC
  • 28787
Web
11/05/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 92649
Web
11/05/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 77064
Web Older American, Servicemember
11/03/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Threatened to take legal action
  • TX
  • 76056
Web
10/30/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • HI
  • 96701
Referral
10/30/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85616
Web
10/30/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 77064
Web Older American, Servicemember
10/29/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 76022
Web
10/29/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • OR
  • 97008
Web
10/28/2014 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • MA
  • 01880
Web
10/19/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92168
Web Older American
10/17/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CO
  • 80247
Web
10/13/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • CA
  • 90018
Web
10/13/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KS
  • 66062
Web
10/11/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 33974
Web
10/10/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 95621
Web Servicemember
10/10/2014 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Threatened to take legal action
  • OH
  • 45011
Phone Older American
10/09/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • UT
  • 84015
Web
10/09/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 76116
Web
10/09/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CO
  • 80128
Web
10/08/2014 Yes
  • Debt collection
  • Federal student loan
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • TX
  • 77070
Web Servicemember
10/07/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 76063
Web Servicemember
10/07/2014 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • WI
  • 54115
Web
10/06/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Called after sent written cease of comm
  • TX
  • 76058
Web Older American
10/03/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • ME
  • 04210
Web
10/02/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NV
  • 89128
Web
10/01/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • CT
  • 06854
Web
10/01/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • NY
  • 11552
Referral
10/01/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 78247
Referral
09/30/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94565
Web
09/29/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 93101
Web
09/26/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • NY
  • 11103
Web
09/25/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NY
  • 10024
Referral
09/24/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • MD
  • 21208
Web
09/22/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • IN
  • 46825
Web
09/22/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WV
  • 25419
Phone
09/18/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 76028
Web
09/17/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30066
Web Older American
09/16/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92307
Web Older American
09/13/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 76905
Web Older American
09/13/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MD
  • 20852
Web
09/10/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 94086
Phone
09/06/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • ID
  • 83607
Web
09/04/2014 Yes
  • Debt collection
  • Federal student loan
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • WI
  • 53066
Referral
09/04/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • LA
  • 70435
Web
09/03/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • LA
  • 70122
Web
09/02/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 30121
Web
08/29/2014 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • FL
  • 34120
Web
08/28/2014 Yes
  • Debt collection
  • Federal student loan
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • AZ
  • 85296
Referral
08/27/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33461
Web
08/27/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • MN
  • 55811
Web
08/27/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • ID
  • 83716
Web
08/27/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • IN
  • 47745
Phone
08/26/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Threatened to take legal action
  • CA
  • 92504
Web
08/25/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 34747
Web Servicemember
08/23/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • WV
  • 25501
Web
08/21/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 34135
Web Older American
08/21/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 95122
Referral
08/20/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • 21208
Web
08/18/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TN
  • 37066
Web
08/16/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OH
  • 44102
Web
08/14/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • CA
  • 90731
Referral
08/12/2014 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • ND
  • 58503
Web
08/07/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 90501
Web
08/07/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NV
  • 89502
Web
08/07/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90008
Phone
08/06/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • AR
  • 72702
Referral
08/06/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94903
Referral
08/05/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • FL
  • 34787
Web
08/03/2014 Yes
  • Debt collection
  • Medical
  • Taking/threatening an illegal action
  • Seized/Attempted to seize property
  • CO
  • 80122
Web Older American
08/01/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Called outside of 8am-9pm
  • GA
  • 30062
Web Servicemember
07/31/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30008
Referral
07/31/2014 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 39817
Phone
07/30/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 77089
Web
07/29/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MD
  • 20904
Postal mail
07/28/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • PA
  • 15057
Phone Older American
07/26/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KS
  • 66061
Web
07/24/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 33411
Web
07/23/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 34109
Web
07/22/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • KY
  • 40220
Web
07/22/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MD
  • 21228
Web
07/21/2014 Yes
  • Debt collection
  • Federal student loan
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • CA
  • 92804
Web
07/21/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • KY
  • 42274
Web
07/20/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TN
  • 37421
Web Older American
07/20/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • FL
  • 32792
Web Servicemember
07/19/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33410
Web
07/19/2014 Yes
  • Debt collection
  • Auto
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • SC
  • 29485
Web
07/17/2014 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 20169
Web
07/16/2014 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • GA
  • 30093
Web Servicemember
07/15/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MD
  • 21040
Web
07/14/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • CA
  • 92129
Web
07/13/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NJ
  • 07739
Web
07/11/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OK
  • 73099
Web
07/10/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • NJ
  • 08081
Web Servicemember
07/10/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78748
Referral
07/09/2014 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • OH
  • 45449
Web
07/09/2014 Yes
  • Debt collection
  • Federal student loan
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • FL
  • 32219
Web Servicemember
07/09/2014 Yes
  • Debt collection
  • Non-federal student loan
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • VA
  • 22201
Web
07/07/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33182
Web
07/07/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30331
Referral
07/03/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75025
Postal mail
07/03/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 95152
Web
07/03/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NY
  • 11206
Referral
07/03/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MI
  • 48801
Referral
06/28/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NV
  • 89052
Web Servicemember
06/27/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NE
  • 68122
Web Older American
06/25/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • NV
  • 89179
Web
06/25/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MA
  • 01035
Web
06/25/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 32086
Phone
06/25/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called outside of 8am-9pm
  • IA
  • 52402
Web
06/20/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 30342
Web
06/19/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • ID
  • 83703
Web
06/17/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MD
  • 21921
Web Older American, Servicemember
06/13/2014 Yes
  • Debt collection
  • Non-federal student loan
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • TN
  • 37209
Web
06/13/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OK
  • 73034
Postal mail
06/12/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92649
Referral
06/12/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CO
  • 80228
Referral
06/12/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 19053
Referral
06/12/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 90813
Web
06/12/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92067
Referral
06/12/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 77545
Web
06/11/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85053
Web
06/11/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30044
Web
06/10/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • GA
  • 31210
Web
06/10/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • MI
  • 48021
Web
06/06/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MA
  • 02021
Web Older American
06/06/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 91307
Web
06/03/2014 Yes
  • Debt collection
  • Federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78756
Web
06/03/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • FL
  • 33407
Web Servicemember
06/03/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 75094
Phone
06/03/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • NC
  • 27834
Web
06/03/2014 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • PA
  • 19145
Web
05/30/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called after sent written cease of comm
  • MA
  • 01119
Phone
05/28/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • GA
  • 30507
Web
05/25/2014 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NJ
  • 08109
Web Older American
05/22/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • FL
  • 32839
Phone
05/22/2014 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Indicated shouldn't respond to lawsuit
  • KS
  • 67215
Web
05/21/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30141
Web
05/21/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TN
  • 37912
Web
05/20/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 77640
Web
05/19/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • AL
  • 35226
Web
05/19/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 33778
Web Servicemember
05/18/2014 Yes
  • Debt collection
  • Medical
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • FL
  • 34771
Web Older American
05/18/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 95111
Web
05/17/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • CA
  • 91702
Web
05/16/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 34950
Web
05/14/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • CT
  • 06442
Web
05/14/2014 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Keep getting calls about my loan
  • OH
  • 44146
Referral Older American
05/14/2014 Yes
  • Debt collection
  • Non-federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • OH
  • 44056
Referral
05/14/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • IL
  • 60422
Web
05/08/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 92821
Phone
05/06/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 95132
Referral
05/02/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 85253
Web
05/02/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • OR
  • 97266
Fax
05/01/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 33609
Web
05/01/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 34691
Web Older American
04/29/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MO
  • 64110
Web Servicemember
04/29/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CO
  • 80205
Web
04/28/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 33830
Web
04/28/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • ID
  • 83536
Phone Older American
04/28/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • MA
  • 02116
Web
04/28/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • NE
  • 68008
Web
04/24/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • WA
  • 98671
Web
04/23/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 33952
Web
04/22/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 75154
Web
04/21/2014 Yes
  • Debt collection
  • Medical
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • FL
  • 32771
Web
04/18/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • ID
  • 83634
Referral
04/15/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 79912
Web
04/15/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Called after sent written cease of comm
  • CA
  • 90019
Web
04/15/2014 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 77387
Web
04/14/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • ID
  • 83703
Web
04/14/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • GA
  • 30126
Web
04/11/2014 Yes
  • Debt collection
  • Federal student loan
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • NJ
  • 08302
Web
04/09/2014 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • KS
  • 67215
Web
04/08/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CO
  • 80128
Phone
04/02/2014 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • FL
  • 33073
Web
04/01/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IL
  • 61244
Web
03/28/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NY
  • 10025
Postal mail
03/26/2014 Yes
  • Debt collection
  • Federal student loan
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • FL
  • 33755
Web
03/25/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • KY
  • 40505
Web
03/23/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 32606
Web Servicemember
03/22/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90077
Web Older American
03/21/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MA
  • 02186
Web
03/21/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • ID
  • 83703
Web
03/20/2014 Yes
  • Debt collection
  • Credit card
  • False statements or representation
  • Attempted to collect wrong amount
  • MO
  • 65052
Referral
03/20/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33068
Referral
03/14/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • GA
  • 30080
Phone Older American
03/14/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • PA
  • 19128
Referral
03/13/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92646
Web
03/13/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • SC
  • 29588
Web
03/13/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MN
  • 56071
Referral
03/11/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 49418
Web
03/07/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KS
  • 66061
Referral
03/05/2014 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 90274
Postal mail
03/04/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • ID
  • 83612
Web
03/04/2014 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • VA
  • 22192
Web Older American, Servicemember
03/01/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 78258
Referral
02/28/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NV
  • 89128
Referral
02/28/2014 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • AZ
  • 85258
Web
02/28/2014 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 96003
Web
02/27/2014 Yes
  • Debt collection
  • Federal student loan
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • CA
  • 90066
Web
02/25/2014 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 11234
Web
02/25/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MO
  • 64130
Postal mail
02/21/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • AZ
  • 85023
Web
02/21/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OH
  • 44262
Web
02/21/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • FL
  • 32908
Phone
02/20/2014 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • NJ
  • 07755
Web
02/19/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33831
Referral
02/18/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • AL
  • 35903
Phone Servicemember
02/18/2014 Yes
  • Student loan
  • Non-federal student loan
  • Can't repay my loan
  • Can't decrease my monthly payments
  • CA
  • 94109
Web Older American
02/14/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • ID
  • 83703
Web
02/14/2014 Yes
  • Debt collection
  • Federal student loan
  • False statements or representation
  • Indicated shouldn't respond to lawsuit
  • MO
  • 63108
Web
02/13/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33743
Referral
02/12/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • AZ
  • 85629
Web
02/12/2014 Yes
  • Debt collection
  • Federal student loan
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • ID
  • 83422
Web
02/12/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 34997
Web
02/11/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CO
  • 80206
Web
02/09/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • KY
  • 40422
Web
02/08/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • PA
  • 15301
Postal mail
02/07/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75115
Web Servicemember
02/06/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 77375
Web
02/06/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • OR
  • 97504
Web
02/06/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called after sent written cease of comm
  • CA
  • 95108
Referral
02/06/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • AZ
  • 85260
Web Servicemember
02/06/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • AZ
  • 85260
Web Servicemember
02/06/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • WI
  • 53235
Postal mail
02/05/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32223
Web
02/04/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • TN
  • 37716
Web Older American
02/01/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NV
  • 89102
Web
01/31/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 91201
Web
01/30/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OH
  • 43224
Web
01/30/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • MD
  • 21409
Web
01/29/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • KY
  • 40071
Referral
01/29/2014 Yes
  • Debt collection
  • Credit card
  • False statements or representation
  • Attempted to collect wrong amount
  • CO
  • 80246
Referral
01/26/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • WY
  • 82901
Web
01/24/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • FL
  • 33040
Web Older American
01/23/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NH
  • 03062
Web
01/22/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 33462
Referral
01/22/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 23220
Web
01/20/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 93065
Web Older American
01/18/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • ID
  • 83669
Web Older American
01/17/2014 Yes
  • Debt collection
  • Non-federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • ID
  • 83855
Referral
01/17/2014 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • NY
  • 11367
Web
01/16/2014 Yes
  • Debt collection
  • Non-federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • VA
  • 23518
Web
01/16/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 30188
Referral
01/16/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 33181
Referral
01/16/2014 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 77373
Referral
01/16/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • NV
  • 89005
Referral
01/15/2014 Yes
  • Credit reporting
  • Incorrect information on credit report
  • Account status
  • GA
  • 31904
Web Older American
01/14/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 77433
Phone
01/13/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • UT
  • 84093
Web
01/13/2014 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Frequent or repeated calls
  • MD
  • 21043
Referral
01/09/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94533
Referral
01/08/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 92886
Postal mail Older American, Servicemember
01/03/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • AZ
  • 85254
Web Servicemember
01/02/2014 Yes
  • Debt collection
  • Credit card
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • MO
  • 64772
Web
12/31/2013 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 92603
Web
12/30/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • TX
  • 78596
Web
12/29/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 34746
Web
12/27/2013 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Called after sent written cease of comm
  • KS
  • 66048
Web Servicemember
12/26/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • AZ
  • 85013
Web Servicemember
12/22/2013 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 90001
Web
12/20/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • CA
  • 92234
Phone
12/19/2013 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • NJ
  • 08740
Web
12/18/2013 Yes
  • Debt collection
  • Federal student loan
  • Disclosure verification of debt
  • Right to dispute notice not received
  • FL
  • 33068
Web
12/17/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • GA
  • 30025
Web
12/14/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 33472
Web Older American
12/12/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
Phone
12/11/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • CA
  • 95713
Web
12/10/2013 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 74479
Phone
12/10/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90019
Phone
12/10/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • WA
  • 98942
Postal mail
12/05/2013 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 34761
Web
12/05/2013 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78228
Web Older American, Servicemember
12/03/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85234
Phone Older American
11/30/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • MS
  • 38654
Web
11/27/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CO
  • 80439
Web
11/25/2013 Yes
  • Debt collection
  • Credit card
  • False statements or representation
  • Impersonated an attorney or official
  • UT
  • 84601
Phone
11/22/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 18015
Phone
11/20/2013 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • AL
  • 36203
Referral
11/19/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NM
  • 87120
Web Older American
11/19/2013 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • MO
  • 65714
Referral
11/19/2013 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AL
  • 35824
Referral
11/14/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95758
Web
11/14/2013 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • RI
  • 02891
Postal mail
11/14/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • GA
  • 30135
Fax
11/12/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NJ
  • 07753
Web
11/12/2013 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • VA
  • 24073
Web
11/12/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 20109
Web
11/07/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KY
  • 40229
Web
11/07/2013 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • AZ
  • 85713
Phone Older American
11/07/2013 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 91304
Phone Older American
11/06/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • LA
  • 71303
Web
11/05/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33596
Web Servicemember
11/04/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 10462
Phone
11/04/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • HI
  • 96734
Web
11/04/2013 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 32222
Phone
10/31/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IL
  • 60604
Referral
10/31/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WA
  • 98392
Referral
10/30/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92883
Referral
10/30/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 20175
Phone
10/29/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AL
  • 35549
Web
10/29/2013 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 32606
Referral
10/25/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MS
  • 39601
Web
10/25/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IA
  • 52722
Web Older American
10/24/2013 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • PA
  • 17037
Web
10/24/2013 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • TX
  • 75150
Web
10/24/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 31021
Phone Older American
10/24/2013 Yes
  • Debt collection
  • Federal student loan
  • Taking/threatening an illegal action
  • Sued w/o proper notification of suit
  • MO
  • 63026
Web
10/22/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 34669
Web
10/22/2013 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • FL
  • 33635
Web
10/22/2013 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • NE
  • 68164
Web
10/11/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NY
  • 11417
Phone
10/03/2013 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90805
Referral
10/02/2013 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CO
  • 80214
Postal mail Older American
09/27/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 76016
Referral
09/26/2013 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • ID
  • 83313
Web Older American
09/26/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • SC
  • 29150
Referral
09/25/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94546
Web
09/23/2013 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • WA
  • 98003
Phone
09/22/2013 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 90028
Web
09/19/2013 Yes
  • Debt collection
  • Federal student loan
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 95122
Referral
09/18/2013 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • OK
  • 74801
Web Older American, Servicemember
09/17/2013 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • FL
  • 34488
Web
09/15/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NJ
  • 07081
Web
09/10/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • GA
  • 30035
Web
09/06/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60176
Phone
09/06/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 77074
Referral
09/06/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 95267
Phone
09/04/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • WI
  • 53207
Postal mail
09/04/2013 Yes
  • Credit reporting
  • Incorrect information on credit report
  • Account terms
  • CA
  • 90027
Web
08/29/2013 Yes
  • Debt collection
  • Federal student loan
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • OH
  • 44118
Fax
08/27/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78041
Web
08/22/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 22193
Web Servicemember
08/15/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85014
Postal mail Older American
08/15/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NC
  • 29414
Phone
08/12/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • IN
  • 47274
Web
08/10/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WA
  • 98204
Referral
08/08/2013 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • SC
  • 29588
Web
08/07/2013 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • OR
  • 97034
Web Servicemember
08/06/2013 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33026
Referral
08/05/2013 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • MD
  • 21136
Web
07/30/2013 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 33728
Referral
07/30/2013 Yes
  • Debt collection
  • Federal student loan
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • LA
  • 70130
Web
07/29/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Threatened to take legal action
  • TX
  • 75230
Web
07/26/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • DC
  • 20017
Referral
07/25/2013 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Frequent or repeated calls
  • NJ
  • 08742
Web
07/24/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • GA
  • 30324
Web
07/22/2013 Yes
  • Debt collection
  • Auto
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 30017
Web Older American
07/19/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 11234
Phone
07/19/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 95610
Web
03/20/2013 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • MD
  • 21206
Referral