Alliance Group & Associates LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
06/22/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	AZ 85756	Web
Received a call at approximately XXXXXXXX XXXX on XXXX from a manager at Alliance Group and Associates LLC. The agent asked for me and then stated the last 4 of my SSN and asked me to confirm that it was mine. I did and he stated that I owed XXXX for a XXXX XXXX XXXX account. I responded that I did not have an XXXX account and he stated that opening an account and making all but the last payment was not generally how fraud worked and that I needed to pay the account. I asked for his manager and he refused. When I asked for additional information he refused that and stated he was not wasting his time with this over a XXXX dollar debt and hung up on me. At this point I was concerned that my personal information had been leaked and this was a fraudulent attempt to gain access to my credit card or some other payment information. I called back to XXXX and was connected with another agent. I inquired to who they were and what this was about. I was informed it was Alliance Group and Associates LLC and that I spoke to another associate minutes ago. I voiced my concern that it was nature of the call seemed fraudulent because of how the call was handled. I was informed that it was his supervisor that I spoke to and the agent offered to go over the information again. I accepted. The agent then verified my the last 4 of the SSN and informed me this was an attempt to collect a debt and they were collecting on an XXXX account for XXXX. I asked for validation of debt, which was denied due to the amount of debt not being worth the effort. I was told my options were to pay the debt and get it off my credit or dispute it and " see how that works out for me '' I asked if they were reporting to the credit agencies and the agent stated they were not but their client XXXX and XXXX XXXX was. I asked once again if they would send me information they had on file and was again refused. I was provided with the account number and told to figure it out myself. The agent on this call stated that a XXXX dollar debt was not worth putting any additional resources into it on their end, especially since I knew it was a " valid and just debt ''. I got the account number and attempted to have a discussion regarding the Fair Debt Collection and Practices Act and the agent terminated the call. I then looked into the account after getting off the phone with the 2nd agent and immediately contacted XXXX. They verified the account was legitimate but that there was no SSN tied to the account ( which Alliance had used to confirm I owed the debt ) They stated it was opened in XXXX and the last payment had not been received for the purchase. I also have a copy of this communication which can be provided. I do not owe this alleged debt and I fear that multiple potential violations of the FDCPA, FCRA, and UDAAP have occurred based off the refusal to validate the debt, claims of this debt being negatively reported on my credit, and brutish tactics meant to scare individuals into paying accounts instead of confirming the validity of claims made against them. Additionally, due to claims made by the agent that they are doing work on behalf of XXXX and XXXX XXXX, I believe there is not the correct amount of oversight involved to ensure that consumers are treated fairly in this process by Alliance Group and Associates LLC.
05/26/2017	No	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	FL 33434	Web
I was called at my cell phone number ( XXXX ) XXXX on X/XX/17 at XXXX . The caller id was ( XXXX ) XXXX and I answered and heard silence due to the dial being placed with an autodialer. When I got connected, I informed the caller this was a cellular phone and I requested not to be called. I received another call from ( XXXX ) XXXX to my cell phone number ( XXXX ) XXXX on X/XX/17 at XXXX . I answered and heard silence again from an autodialer and was then transferred to a representative. She stated she was calling fro m Alliance Group an d Associates regarding a collecti on matter from XXXX XXXX XXXX XXXX . She did not give any disclaimer about call recording or give the required mini-miranda disclaimer. I asked why they continue calling my cell phone after I have requested no further calls and why they called with an autodialer and I explained this violates the TCPA. She immediately asked me to commit to payment for a debt I do n't recognize and then made threats to damage my credit and garnish my wages then hung up on me! I called back ( XXXX ) XXXX and another rep answered and did give a call recording disclaimer along with a mini-miranda disclosure. I asked again why they keep calling my cell phone with an automated dialer and she claimed the number was located through skip tracing and is permissible so I asked to speak with a supervisor. I was placed on hold then the same representative came back giving me a number in South Carolina for me to dial. I asked why I ca n't speak to a supervisor at her location in Pennsylvania based on her caller id. She stated she too is in SC and refused to transfer me and hung up. I dialed back once more and another female answered and also refused to allow me to speak to a supervisor and hung up on me. I have searched the internet and I am unable to locate a website for Alliance Group and Associates and I question their collection practices. I believe they are deceptive and are not following federal regulations or treating me respectfully or fairly. I feel harassed and with this experience, they have violated the following : 1. My request to not be called on my cell phone further 2. The TCPA has been violated by calling my cell phone multiple times with an automated dialer 3. They refuse to allow me to speak with a supervisor and hang up on me continuously 4. They did not give all required disclosures ( call recording and mini-miranda ) 5. They are using spoof caller-id numbers to misrepresent themselves as a company local to Pennsylvania - and for no reason ... I live in Florida even though my cell has a PA area code 6. They are making outragesous threats to garnish my wages which is excessive and not permissible
09/27/2016	No	Debt collection Medical	Communication tactics Used obscene/profane/abusive language	FL 32571	Web
Received multiple calls last week and each time I answered the phone, the person would hang up. I called back several more times and after getting the man on the phone, he told me there was a problem with the calling system. He finally told me who he was and that he was calling about a debt that occurred in XXXX for {$150.00} ( co-pay ). He became very hostile and said I needed to pay my XXXX bill. After asking to speak to a supervisor, he hung up on me. I called back three more times ( each time resulted in him hanging up on me ) until he finally put me on the phone with a supervisor ( she assured me he would be disciplined for his behavior ). I did make a payment arrangement for XXXX of the bill because I felt like it had already been paid but was told that my credit would be affected if I did not " handle my business like an adult ''. Since then, I received two more phone calls from XXXX different companiesXXXX claiming they are calling to recover the same {$150.00} for the same XXXX account. I called XXXX and asked to speak to the supervisor over billing. I was told that first of all, they did not know why a company would be trying to collect on a {$150.00} account from XXXX plus years ago and that they ( XXXX XXXX felt as if it was a scam. She advised me to call and cancel my transaction with Alliance Group and Associates because the only thing they showed in their archives was a {$50.00} co-pay that had been taken care of years ago. I did as they suggested and called Alliance, only to be spoken to by XXXX in a hostile and belittling manner. When I repeatedly told him I wanted the transaction cancelled and documentation showing the cancellation, he very rudely asked me did I want to, " handle things my way or the right way?!? '' and finally put me on the phone with his supervisor. She advised that the transaction would be cancelled but would not send me any supporting documentation, though I asked several times for something in writing. Alliance repeatedly called my elderly parents home, harassing them and even called my former in-laws, who I had not spoken to since XXXX, and left hostile messages on THEIR answering machine. This company is highly unprofessional, unethical and I feel almost criminal in how they do business. Even the hospital said they have no idea how, 15 plus years later, they got a hold of my account information. In closing, both XXXX and his supervisor, XXXX, threatened to have to, " call the original account holder that purchased my account and tell them I was uncooperative '', saying I was setting myself up for legal problems.
12/04/2020	Yes	Debt collection Payday loan debt	Communication tactics Used obscene, profane, or other abusive language	TX XXXXX	Web
On XX/XX/2020 at XXXX XXXX I received a call and I answer the incoming call. When I said hello and automated system said sorry about the inconvenience and hung up. After the fact I assume this was to bait me into calling back. I called back and explain to the rep I have a call from the company in the system hung up. She told me they were looking for XXXX XXXX. I said to her how can I help you she began to tell me I had an account in their office and gave me the last four of my social security number. She did not give me the mini XXXX she did not give me the recording call disclaimer and she did not verify for me that I was the party she was looking for before disposing my personal information. I began to write things down and ask her her name and she said it was XXXX. And I said how can I help you what is the account for. At that point it's when she decided she wanted to make sure that I was XXXX XXXX. I told her you already given out my personal information and gave me the last four of my social before you identify who I was so at this point it doesn't really matter. She began to argue with me and tell me no she did not and I said yes ma'am and you did. She told me she was not going to go back and forth with me and ended the call. I called back and spoke to another rep XXXX, who was polite she didplace me on hold before she came back and ask me to verify the last four of my social she repeated it and I confirmed. She then gave me the mini XXXX and the recording call disclaimer and then she went into explain me what the account was for. I told her that I was not paying that debt as it is not something that was mine and I asked her to place me on the Do Not Call list This company also has never sent me a any type of debt validation for me to dispute it
01/11/2021	Yes	Debt collection I do not know	Communication tactics Used obscene, profane, or other abusive language	MI 48212	Web
on today XX/XX/2021 i received a call from a unknown caller who was a man who called and said he is with alliance group and addressed me by my first name and read off the last 4 of my social and he asked me to confirm my last four of my social security. I was less reluctant due to possible scam and was trying to explain to him that I didn't know him and he proceeded to tell me he didn't know me either is why he needed to confirm my last four of my social. Then why would you read my last four if you are needing confirmation that it was me?? anyone could have answer and you gave out my last four of my social. I reiterated I didn't feel comfortable and he proceeded to speak over me and I asked him not to talk over me. his tone escalated and he continued to talk over me and disconnected the call he gave me no other options for me to feel comfortable in confirming my identity. I called back the number that called me and a young lady answered I expressed my concerns to her and asked that the man I was speaking with not be a point of contact and asked to speak with a manager to address his behavior. I spoke to the manager who carried his call the same way and said the way the young man responded to me was the way they do business XXXX the manager at alliance group failed to address my concern and began to talk over me as well after i explained to him i work with people on a daily as a profession and it is not how you handle clients. I asked for a manager over him and his rebuttal was it was none of my business when i asked to speak with someone higher then him. he was only willing to give me the business name.
09/26/2016	No	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	FL 34287	Web
I was contacted XXXX/XXXX/2016 from Alliance Group & Associates from XXXX XXXX XXXX XXXX in regards to medical bills that had gone to collections from services in XXXX. The first associate I spoke with told me that if I did not pay, then my wages would be garnished. The second associate I spoke with told me that a letter of verification of debt would be sent to the address on file, per my verbal request. On XXXX/XXXX/2016, I called to follow up as I had never received my verification letter. I was told that I had already received the required legal documents previously ( in a 10 year span ) and that a note had already been placed on my account stating I refused to pay. The associate then began to make inappropriate comments in regards to my ability to pay as well as my lack of interest in paying. I requested to be transferred to a manager, who refused to provide me with a mailing address and also denied being a debt collection agency, stating that they were retained by their client, XXXX XXXX XXXX, to attempt to make payment arrangements. She also refused to provide me with the contact information for XXXX XXXX XXXX, continuing to evade and redirect my questions. I found the contact number for XXXX XXXX XXXX ( XXXX ) XXXX, where the gentleman did not state his name or company name, but very clearly let me know that he could not provide me with any information, that I would have to contact Alliance Group & Associates. This supposed debt has never been reported to any of the major credit bureaus, and subsequently has never shown up on my credit report.
04/25/2016	Yes	Debt collection Payday loan	Disclosure verification of debt Right to dispute notice not received	OH 447XX	Web
This company Alliance Group and Associates, LLC has contacted me on numerous occasions over the last 2 months, about a debt that is not mine ( it is supposedly my husbands ) They are extremely rude and hang up on me when I am trying to get verification. One particular man XXXX XXXX threatens and terrorizes. I have looked up his phone number and found several other people who he has terrorizes as well. A woman named XXXX refused the let me speak to a manager, and hung up on me. A man I spoke to this morning said he has worked there for 30 of his XXXX years on earth as well as being a XXXX veteran. I have asked for verification several times. They tell me they can not and will not verify until there is a payment made. No payment will be made until I receive verification. They tell me that the laws I have researched extensively are wrong that they do n't have to verify anything. It has already been done. I am now the one who pays all bills as well as the one they need to speak with I verify all information they need but they refuse to do the same, I have asked them to stop calling me since it is not my debt but they refuse and especially XXXX XXXX has told me that he will continue to call and harass me even though I am not the one who owes. Been hung up 4 times and people refuse to allow me to speak to a manager. All very rude.
02/05/2019	No	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	AL 356XX	Web	Servicemember
On XX/XX/2019 at XXXX, I received a phone call from XXXX, XXXX NC a lady by the name of XXXX ( I'm guessing spelling ) asking me to confirm my personal information. I refused to do so and ask again what her name was and company. She stated Alliance Group and Associates. At least I think that is what she said. When I refused to confirm SSN she asked to confirm birthday. I asked again what was the matter and she very rudely denied to state the matter until I confirmed personal information. I informed her I have reported identity thief and I refuse to give any personal information over the phone and she is more then welcome to mail me any information. She accused me of being non-responsive to mail. She proceeded to make accusatory remarks to me such as " who ya hiding from ''. When I informed her AGAIN I am not providing nor confirming any personal information. She then threatened to proceed with legal actions and reporting my SSN to someone, I couldn't understand her. I stated to her to do what ever she felt she needed to do, I am not giving any information over the phone. She proceeded in a threatening manner to say " Oh I am going to '' and rudely hung up. I suspect this is a scam.
06/19/2017	Yes	Debt collection I do not know	Communication tactics Used obscene, profane, or other abusive language	AL 35023	Web
PLEASE CANCEL COMPLAINT # XXXX FILED ON XXXX / XXXX / XXXX TODAY A DEBT COLLECTOR CALLED MY PHONE LOOKING FOR MY SPOUSE XXXX XXXX XXXX SS #. SHE ASKED WAS HE AVAILABLE AND I ASK HER WHAT CAN I HELP HER WITH. THE COLLECTOR XXXX XXXX XXXX FR OM ALLIANCE GROUP CALLED FORM PHONE # XXXX HER DIRECT LINE. SHE ADVISED ME SHE WAS CALLING MY HUSBAND IN REFRENCE TO A PAYDAY LOAN FROM XXXX XXXX XXXX XXXX AL. SHE QUOTED XXXX I ADVISED HER THE AMOUNT WAS INCORRECT. SHE BEGAN TO OVER TALK ME. WHEN I TRIED TO TAKE OVER THE CONVERSATION SHE GOT FIRED UP AND PROFANITY WAS EXCHANGED. SHE CALLED ME A XXXX AND ADVISED ME TO XXXX SOME. WHICH WAS HER EXACT WORDS. AS A DEBT COLLECTOR SHE USED OBSCENE LANGUAGE TO ME. AND THEN SHE HUNG UP AND CALLED ME BACK TWICE. SHE VIOLATED FDCPA. I HOPE THE LINE WAS RECORDED. I NEED HELP FILING A COMPLAINT WITH THE FTC. I WANT THE COLLECTOR FINED AND THE COMPANY FINED AS WELL THE ALLIANCE GROUP. I ORIGINALLY THOUGHT THAT XXXX XXXX WAS THE RESPONSIBLE BUT THEY INFORMED ME THEY OUTSOURCE THIS ACCOUNT TO ALLIANCE GROUP XXXX XXXX XXXX XXXX XXXX XXXX XXXX SC XXXX
04/13/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	WA 983XX	Web	Servicemember
I was checking my credit and noticed a collection. The originator was a company called XXXX XXXX. I found out that someone had purchased a phone in my name ; however, nearly all of the personal information was incorrect. Moreover, when I tried to find out who the collection belonged to, I eventually came across Alliance Group and Associates, who had subsequently been given the account by a company called XXXX XXXX. XXXX does not have an account in my name, but it would appear that someone purchased a phone online. When I contacted Alliance, they demanded my personal information before they could give me my information. I declined, as they are already trying to collect a debt that isn't mine and I was never aware of. I requested information from them ; however, all that they sent me was an ambiguous letter with an amount due. It is worth noting, that before I contacted them, they did not even have any way of contacting me. They need to remove this from my credit.
03/20/2018	Yes	Debt collection Payday loan debt	Communication tactics Used obscene, profane, or other abusive language	CA 95747	Web
They have repeatedly called from phone number ( XXXX ) XXXX asking me to verify my last 4 of my SSN. I asked her to identify the company she is calling from and what is was regarding. She would not tell me. Finally she said she was calling me regarding a payday advance I took from 2008 that I never paid. Which is false. I asked her to send me something in writing so that I could properly verify the claim which she refused. The debt she said I owed never showed up on my credit report as an outstanding debt during the process of buying my first home. I told her to please stop calling and she then became belligerent saying they would be taking me to court as well as ruin my credit. This company then started calling my husband and other family members saying I was in legal trouble and started requesting my work phone number and wanted them to verify my SSN and DOB. This is a HUGE violation and they need to be stopped.
03/26/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	VA 22312	Web	Servicemember
Received a call from Alliance Group Associates regarding a loan from XX/XX/XXXXfrom XXXX XXXX stating loan was not paid. I have written notice from XX/XX/XXXX from XXXX XXXX XXXX who purchased this debt from XXXX XXXX stating loan was paid in full. When speaking with supervisor at Alliance Group Associates, she stated I had an additional loan which was not fact as I verified with originator of the loan. I have requested my personal data and any information they had regarding a loan or personal data about me and have been refused such information stating they are sending back to originator to verify. They have requested this letter be emailed to them and I do not feel comfortable sending them any information that they can not provide verification to. I believe this company is a false company contacting any information they can find to try and collect additional monies in resulting in harrassment.
12/28/2017	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	NJ 07018	Web
yes they called me and was very disrespectful i told them i work for a XXXX XXXX and by law if i req a bill sent in the mail they should she said to me u just dont want to pay and were gon na take it form your paycheck then she hugn up .. i called back she said get off my phn i am reporting you i said do what u have to do so i called back to get name of the company and tot tell them stop harrassing me she told me i am harassing her i said i callled bc u keep calling me XXXX XXXX this was on XX/XX/XXXX they are so rude and i do mind paying my bill but i rather pay by mail something isnt right on XX/XX/XXXX she threaten to take me to court and take it out of my pay there phn # XXXX i work for XXXX refusing to send me a copy of the bill is against fdpca rule
09/07/2017	No	Debt collection Payday loan debt	Communication tactics Used obscene, profane, or other abusive language	TX 79605	Web
I received a call from this collection agency on XXXX/XXXX/XXXX concerning my debt with XXXX XXXX XXXX. The debt totaled {$1400.00}. I made a down payment on XXXX/XXXX/XXXX of {$140.00} and have been making payments of {$86.00} until this month when I stopped. Reason I stopped I called them a couple of weeks ago and asked for early payoff and they would not even discuss it. When the arrangement to make payments was made the contact person coerced me into making the arrangements by threatening me saying, '' You had better not miss a payment ''. I took this as a threat to take legal action if I missed a payment. According to the attached state of Texas statue this is totally against the statue.
08/29/2016	No	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt is not mine	IN 46229	Web
I continue to get calls from Alliance Group about a civil law suit regarding an outstanding payday loan they say I have. I filed a BK chapter XXXX in 2015 and I should have no outstanding debt, I have checked my credit report and have never been contacted by a payday loan company to my knowledge nor have i taken XXXX out. XXXX XXXX XXXX XXXX is threatening me with going to jail, having a sherriff on my doorstep and trying to collect money over the phone. They say the original debt was {$500.00} and now is {$1100.00}. This is not valid and they have bits and pieces of my idenity.
01/13/2016	No	Debt collection Credit card	Cont'd attempts collect debt not owed Debt resulted from identity theft	NH 031XX	Web
I was called on XXXX XXXX on a debtor in the amount of {$4600.00}, and must pay in full or make an agreement to pay installments of {$100.00} a month until the balance is in full. I did my research, looked into my credit reports of any negative balances, collections and or debts on file, and there is no derogatory balances in my report. I did further research to call the banks, XXXX XXXX XXXX XXXX XXXX and Pennsylvania and both did not see on file the account number or my SSN or debt on file. This company in XXXX, SC is and has done ID scamming upon me.
07/14/2016	No	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	OR 974XX	Web	Servicemember
I have received multiple calls from this agency looking for a XXXX XXXX. I am not XXXX XXXX. I have corrected them on this multiple times when they have called, but today they stated that I am the correct person and it was n't for XXXX XXXX. They could state who the bill was from " XXXX XXXX '' but not what the bill was for. They threatened to send the bill to my credit report if it was not paid by XXXX today.
06/16/2020	Yes	Debt collection Credit card debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	TX 75010	Web
XXXX XXXX ( XXXX ) of " Alliance Group Collections '' has called and threatened multiple of my family members in regard to a debt that has gone from {$200.00} initially ( the card limit ) to over {$600.00}. The company refuses to let me talk to XXXX XXXX XXXX boss about his XXXX of a XXXX XXXX XXXX girl ( my sister ) in which he threatened imprisonment.
12/01/2021	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	CA 94513	Web
This company keeps calling me and whoever answers she gave them birthdate address and social security number. Regardless of who is on the phone. This information should be protected. I have asked them if I have a contract with them and they refuse to answer saying she will take legal action against me.
08/11/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	GA 30043	Web

09/11/2020	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	NV 89145	Fax

09/09/2020	Yes	Debt collection Credit card debt	Communication tactics Used obscene, profane, or other abusive language	MA 01902	Web

08/04/2020	Yes	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	MD 20902	Web

02/26/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours		Phone

04/23/2019	Yes	Debt collection I do not know	False statements or representation Impersonated attorney, law enforcement, or government official	TX 78745	Web

06/20/2018	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	NY 10304	Web

04/25/2018	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	VA 23452	Web

02/09/2018	No	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	OH 45223	Web

12/04/2017	No	Debt collection Payday loan debt	Attempts to collect debt not owed Debt is not yours		Phone

11/30/2017	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	NJ 08401	Referral

09/09/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	NJ 08077	Phone	Servicemember

03/22/2016	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt resulted from identity theft	MI 49093	Phone	Older American

02/25/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	FL 32340	Referral