ALLIANCE FINANCIAL RESOURCES CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
01/23/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 92586
Web
My husband and I started the process of purchasing a new home in XXXX XXXX. We reside in XXXX and the new home is in XXXX. Our intent was to close by the end of XXXX to claim on our taxes for XXXX. Our loan officer made all these promises that he failed to come through on. The interest rate we were quoted and agreed upon rose considerably. He failed to contact us prior to the rise in interest rate. We were lead to believe that we were locked into the interest rate we were told. He said that he didnt lock it prior to the increase because " that could of cost us money ''. We went above and beyond to supply him with everything he requested. We paid extra for paperwork to be expidited, for appraisals to be expidited, we missed work causing loss of income. All this and we didnt close escrow until XXXX XXXX, XXXX. His lack of care, was evident during phone conversations between myself and our loan officer and my husband and our loan officer. His lack of concern for us has cost us plenty of money. We are not able to claim the cost of this purchase on our XXXX taxes. Our mortgage payment is considerably higher. We are trying to help ourselves when we retire. Our realtor is refusing to ever use this company again. He did not even apologize for his actions. He told me in a phone conversation that he just wanted it to be over with. Who says that to their client who has put their trust in them and is paying them their hard earned money? He needs to be held accountable for his actions. Nothing can be done about the late closing date but he needs to honor our original interest rate, even if it costs him. Our realtor has told us there is something he could of done for us to make this right. He has chosen not to. Thank You.
07/13/2021 No
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 17025
Web Older American
XX/XX/20 Cease and desist letters to XXXX and XXXX XXXX Loans Payment Plan XX/XX/20 XXXX XX/XX/20 XXXX XX/XX/20 XXXX XX/XX/20 XXXX Total amt paid XXXX XXXX XXXX also doing business as Alliance Financial XXXX XXXX XXXX # XXXX XXXX XXXX CA XXXX Promise was to modify 1st mtg and to totally alleviate the 2nd mtg. Was told not to make any payments during the process to either com. I was days away form sheriff sale and had to contact my attorney to file bankruptcy so I wouldn't lose my house. Now I am in a predicament that the 2nd mtg is so far behind I may not be able to save the house after all. XXXX aka Alliance let me to believe they could help me and did not. Total Scam. We got behind due to a tragic event in our family that jus continued to snowball and then I thought I was on the right track with these people and it turned into a disaster. I have all the emails and copies of checks that were sent to them. I was instructed to send the checks all at one time and they would deposit into their acct on the specified dates. I
04/07/2016 No
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • AZ
  • 85304
Web
I was approved for an fha loan where I was putting 20 % down and paying the upfront mip out of pocket at closing. This is the way I was approved. After closing I noticed that the mip was included in my loan amount. I have evidence of this entire episode. I contacted my loan officer and he said not to worry that he would take care of it. This is all in an email I have kept. Numerous times I had contacted the lender for this to be resolved. It is my understanding that the approval of my loan was changed after my loan closed, I have all the information saved for your review to proved that my loan information changed after my loan closed to make it look like I did n't want to pay upfront mip out of pocket ... I called FHA and they said to get with my lender and I did. They are trying to say this is the way it was. Not so ... I need help.
07/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85345
Web
I just closed a mortgage loan in Arizona with Alliance Financial Resources on XXXX XXXX, 2016. Now I received a call the beginning of XXXX from the loan officer 's assistant saying the company made a mistake on the late fees. The fee went from XXXX percent to 5 percent and now Alliance has sent a new note for me to sign with late fees being 5 percent. Is this something Alliance can legally do? Please advise before I respond to Alliance.
01/19/2017 Yes
  • Mortgage
  • VA mortgage
  • Application, originator, mortgage broker
  • CA
  • 92071
Web Servicemember
My wife has been in contact with XXXX XXXX and XXXX XXXX, of Alliance Home Loans, and has asked them both to take us off of their mailing lists. XXXX assured my wife that we would be removed from their mailing lists and that we would no longer hear from them. We have since received a few more mailers regarding refinances from their office. They have sent us countless letters from XXXX, XXXX, and her husband, XXXX.
07/06/2015 No
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • AZ
  • 85041
Web
I started a mortgage refi with a company Alliance Home Loans. They told me that i am not to make my next month payment. we have never had missed a payment in 3 years. They failed to close the loan on time which now we cant re fi for 3 month and have damage or perfect payment history. And now we have to struggle to catch up. I feel that if they could n't close they should have let us know!!
09/13/2017 No
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • NM
  • 87015
Web
12/19/2013 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • CO
  • 80653
Phone