Alliance Collection Service CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/31/2017 Yes
  • Debt collection
  • Medical debt
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • AL
  • 350XX
Web
XXXX supposedly of XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX, XXXX, MS XXXX PHONE : XXXX ; FAX : XXXX originally contacted me at my place of employment around the 1st part of XXXX, XXXX in regards to a medical bill owed to XXXX XXXX XXXX located in XXXX XXXX Hospital, XXXX, AL. I asked for proof of the debt, which they mailed, and in return, I explained to XXXX that I would also be contacting my health insurance company XXXX for an XXXX, because I have bank records that I in face paid XXXX XXXX XXXX during each visit that I made for physical therapy. I have been working to get this resolved, but getting in touch with a representative at XXXX as well as getting copies of cancelled payments from my bank, as we know, takes a little bit of time. I have NOT been ignoring XXXX, and have only wanted to resolve this matter. On XXXX XXXX, XXXX, they contacted my place of employment, and instead of asking directly for me, began asking very personal questions to an employee of mine about me. Additionally, they stated they wanted to " verify my employment ''. My subordinate explained to the caller, that they would need to fax something over, and she gave them the fax number. My employee immediately came to me with the number off of caller I.D., and informed me of this. I immediately returned the call to XXXX, and told them I was still trying to get the matter resolved, but they had now over-stepped their boundaries in a very severe way by contacting my office and wanting to verify employment on me. I explained to the lady on the phone that by calling someone 's job and doing an employment verification on them, that that gives the impression that someone is looking for another job. And I told her to NOT fax anything to my office, and to immediately cease all communication with me, and she said that she would. On the morning of Tuesday, XXXX XXXX, my supervisor approached me as to why there was an employee verification form on the FAX machine for me, and asked me if it was my intention to be leaving soon. I had to explain to my supervisor as well as my companies regional manager that I was not leaving the company, nor did I have any desire to, and that this was all from a ( what at this point appears to be ) scandalous fraudulent company about a medical bill that I had. Moreover, the " Verification '' letter they sent, had my social security number on it, and was just lying on the fax machine for anyone to pick up. Today is Tuesday, XXXX XXXX, XXXX at XXXXCDT ; and I am requesting and insisting that all communication rather it be via telephone, FAX, e-mail, text message, US Mail, telegram, or messenger from XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MS XXXX to cease effective immediately, as is my right under the FCRA.
09/20/2022 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AL
  • XXXXX
Web
Received a phone call from a representative who stated they worked for Alliance Collection Services a few months ago. Rep stated I owed {$370.00} for a medical bill. Rep requested my credit card info over the phone to take care of bill. I immediately informed the rep that I have no recollection of what debt she was stating I owed. I requested that they send me the information in writing to properly confirm it because I'm not comfortable giving my information over the phone. To date, the collection agency failed to provide me a written notice of the debt I owed. Feeding forward, I was served ( summoned ) a demand letter from XXXX XXXX XXXX at my place of employment which stated I was being sued by Alliance Consumer in the amount of {$600.00} ( includes attorney and court fees ). I called Alliance to gather more information on why I never received my written request to verify the debt. The rep stated that they mailed me a letter. I ask the rep to verify the address they sent it to. The address in which she provided wasn't my mailing address. They were sending the correspondence to the wrong address hence the reason I never was able to take action on the request to pay. I informed the agency that I will pay the {$370.00} in which I now see was owed ( in writing ) however, I want to make a complaint on suing me for debt without providing written notice prior to as I requested months ago. I want my money back for the additional court/attorney fees.
09/15/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MS
  • 397XX
Web
I was in the hospital at XXXX XXXX XXXX XXXX for 8 days in the later part of XXXX and the first part of XXXX in 2017. Because of my financial situation, I applied for and received charity from XXXX XXXX XXXX XXXX for this hospital stay. I am including the three letters that I received for charity, which includes the amounts and the dates of coverage. Last month Alliance Collection Service in XXXX Ms , put 3 collections on my credit report that was from these dates. They are as follows : XXXX XXXX {$620.00} -- -- -XX/XX/2017 XXXX XXXX {$770.00} -- -- -XX/XX/2017 XXXX XXXX XXXX {$680.00} -- -- -XXXX 2017 I have contacted XXXX XXXX and they have referred me to the Medical Billing Office to where the charity dis located, There is not a number for XXXX XXXX XXXX that I can find except for the main hospital phone number. I have spoken with XXXX and XXXX/XXXX ( not sure ) at the Medical Bulling Office and have faxed 6 pages showing the collection letter form Alliance and my charity letters. They have been professional and told me that they would contact Alliance, but I have not received any letter confirming this and the charges are still on my report. The numbers that I have are : Alliance Collection Service -- XXXX XXXX XXXX -- XXXX Medical Billing Office -- XXXX
11/09/2016 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • AL
  • 351XX
Web
In my recent review of my credit report for XXXX/XXXX/16, I notice Alliance Collection service reporting account to XXXX reporting agencies. I request a total deletion under the FCRA. According to my understanding of the Fair Credit Reporting Act, their duty as creditors is to accurately report on all accounts and to correct any of all the mistakes as found by their accounting department of by myself as a consumer. I thank you in advance for upholding the federal law as directed by FCRA and removing these account immediately. Alliance Collection Service XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Acct # XXXX {$50.00} I have disputed these unknown accounts with the Collection Agency and they provided me with medical summary charges, they violated XXXX XXXX. I am able to send the documents as proof.
12/13/2020 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AL
  • 35613
Web
Between XXXX to XX/XX/2020, I have written to Alliance Collection Service four times asking for debt validation and proof that my HIPPA rights were not violated in their purchasing or being assigned this alleged debt. They have not responded and at this point, after 6 months it's time for this to be deleted!
07/06/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • AL
  • 355XX
Web
On XX/XX/2019, Alliance Collection Service Owner of ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX MS XXXX, called someone OTHER THAN the actual person who owed the debt.
09/11/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • AL
  • 357XX
Web
I get calls from Alliance several times per day every day, I have no idea which debt they 're trying to collect on.
09/11/2023 Yes
  • Debt collection
  • Medical debt
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • TN
  • 37221
Web
03/05/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MS
  • 39090
Postal mail
02/04/2020 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • AL
  • 35758
Web
11/19/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MS
  • 39705
Phone Older American
05/21/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
Postal mail
12/09/2017 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • AR
  • 72046
Web
04/28/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • MS
  • 38801
Web
02/22/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TN
  • 37362
Web
02/19/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 49855
Web
09/04/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • AL
  • 35128
Web
01/07/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • MS
  • 38663
Web
11/05/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • AL
  • 35750
Web
10/09/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MS
  • 38659
Web
06/02/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MS
  • 38856
Web
04/17/2014 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • TN
  • 37080
Web
01/07/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MS
  • 38834
Phone