| 07/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Closing your account
- Company closed your account
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Web |
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To Whom It May Concern : The following letter is the reason Im requesting you release my funds by check to the address on my Albert account or you transfer the funds to one of my linked external banks. If you are not releasing my funds to me, please send them back to the state of New Jerseys department of unemployment so they can release the funds to me using an alternate method.
On Tuesday XX/XX/2021, I spoke with the State of New jersey department of unemployment by phone and was informed I would be receiving back payments for the months I was not paid for even though my unemployment claim was eligible. I set up my direct deposit to Albert cash by XXXX XXXX on the NJ unemployment website successfully. On Wednesday XX/XX/2021, the albert cash account showed in the amount of + {$5100.00} pending to my balance in the total of 8 pending direct deposits from State of NJ-LA, Unemployment. The 8 direct deposits from the State of NJ-LA, Unemployment were sent in the following amounts of {$730.00}, {$730.00}, {$730.00}, {$730.00}, {$360.00}, {$360.00}, {$730.00} deposited to my Albert Cash account ending in XXXX made out to XXXX XXXX. On Wednesday XX/XX/2021, at XXXX I contacted Albert support through text message at the following number 639-37 asking why my direct deposits were still pending and not yet made available to my account balance. I then was asked to verify my albert cash account phone number with a verification code sent to my mobile device. I received the verification code from this number XXXX ( XXXX ) XXXX at XXXX and verified the account as instructed. I received a reply from the support team on XX/XX/2021, at XXXX through text message from this number XXXX ( XXXX ) XXXX not the number listed on the website, app, or support section stating the following : Hi XXXX For privacy and security reasons, it can take a little longer than usual as the system ensures that there are no issues with funds deposited by federal payroll administrations. We see that it should complete by end of business day on Friday. ( 23-day period here ) If it has not completed by then, please let us know and an Albert Cash expert will be able to look into the transaction for you.
After receiving the reply from Albert support, I was confused as to why this number that is not listed on the website, app, or support section was messaging me regarding my account, but thats where the verification code was sent from so, I assumed it was secure. On XX/XX/2021, at XXXX 4 minutes after receiving a response from the support team I opened my Albert app to my account overview to the following message directly under my balance : Account closed all funds have been transferred to your external bank account. I immediately responded back to the support text message at XXXX Now it says my account has been closed!! What is going on?? What external bank account was it transferred to? The support team responded at XXXX stating Hi XXXX - Our compliance team conducted a review of the activity in your account. Based on the pattern of activity, we identified transactions that are not consistent with Albert 's standards and guidelines. Based on compliance requirements, additional information can not be provided to you. Youll want to reach out to your payroll provider for the reversal of these funds and having them redirected to a valid checking account.
39 minutes after I was just told my funds would be made available to me if there were no issues it should complete by end of business day on Friday. ( 23-day period here ). There were no issues because the Albert cash account worked fine with no issues prior to this deposit and the Account is in my name which I can verify and prove which makes the account fully valid. The direct deposits that were sent to my account were in my name and is also my property which can be proved by the state of New Jersey and myself. So now in panic mode since the funds I have been waiting 4 months for are now not available to me I contact support again because I was not informed what external bank account my funds are being sent to nor a date as to when. This is the response I received from Albert cash support on XXXX XXXX at XXXX Hi XXXX Based on the pattern of activity, we identified transactions that are not consistent with Albert 's standards and guidelines. For security reasons, funds issued via federal payroll providers would require to be withdrawn directly through them. You will need to contact the unemployment office and payroll provider in order to initiate a reversal of these funds.
Not only now was I misinformed regarding the availability of my funds deposited, but then my account was closed fully minutes following but now a day later after Albert cash accepted the direct deposits in my name to the account that they closed after acceptance but in order to obtain my funds NJ unemployment now needs to do the reversal of these funds. The proper protocol wouldve been to deny the ACH direct deposit if there was a security issue. Why would you accept funds into an account from the federal government if you are unsure of the payments being paid out? I sent a letter to NJ unemployment regarding this matter today XX/XX/2021, as well as to the FDIC who albert cash is insured by and their partner XXXX XXXX. Still in panic because now Albert cash has {$5100.00} of mine and I have no way of obtaining it currently nor do they offer live phone support assistance ( XXXX ) XXXX ( Phone support is a robot with XXXX options to have a robot instruct you on how to utilize their app ) to speak with a human I once again try contacting support on how do I get my funds back by e-mail ( XXXX ) and text message ( XXXX ). I received not one response by e-mail ( 8 emails sent ) and I then received a text message response stating I'm sorry for the confusion but the funds are not being returned to you. Your account is closed. If we have any updates, we will reach out to you.
Once again, their text message response regarding this matter is contradicting the message stated on my albert account that my account is closed, and all funds have been transferred to my external bank account. I have read the terms and agreement on Albert cash account thoroughly and I have not breached any part of the contract. Also, I have not got the chance to use this account very often due to being without income for months so I do not understand how I could breach security measures when there isnt much of a pattern or transaction history at all. Im writing this letter because I need to obtain the funds in my name on this account. I believe what has happened with my account is unlawful. Even though is states you do not need to provide an explanation of how I breached the contract, and you have the right to close my account it does not state that you have the right to keep and hold my funds in my account, and it does not state anywhere in your contract regarding holding deposits made by the federal government. I feel as if Im being unlawfully treated because of the reasons listed above. I have not done anything wrong ; the funds and account are all in my name and I have not presented any suspicious activity. In the event you believed there was suspicious activity I dont believe that gives you the right to keep funds paid out by the federal government or the state of New Jersey XXXX I also do not understand as to why the direct deposits were not rejected and sent back to the State of New jersey, instead you accepted a large sum of money in my name from the government and then closed out my account following with refusing to return the funds or give valid explanation as to why this is happening. I have everything documented if further documentation is needed and will provide it as requested.
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| 11/28/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I am very upset with Albert whom 's Banking services are provided by XXXX XXXX, Member FDIC. I've been dealing with this since XX/XX/, and still this company has yet to provide me with a solution and I've also asked them to unsuspend my account multiple times so that I can figure out how to at least get this issue resolved by taking different measures that I need to because I am a victim of fraud but I only get messages from them saying that " We will look into this issue and get back to you. '' For weeks, I've receive this type of treatment so it has basically kept me from being able to do anything regarding the fraudulent activity on my account.
Just for your information, I pay these people XXXX montly for their " genius '' services, and I really would like to get reimbursed for this because they don't even follow by what they advertise, they do not really help out in text messages, they are horrible at gertting back to their customers, and to call them and get a person to help is even worse.
Basically, on XX/XX/XXXX, when I decided to log into my account because I can not use my card at the store when I should have funds available, I realize that I basically can not get into the account because someone has gain access to my account and change the information on it, so I message them to let them know and get this issue fixed so that I am able to see what's going on and why I can't use my account.
I was able to finally get them to reset everything and gain access to my account, but to my surprise, my account went from having thousands of dollars in there and within a few days it completely depleeted. I instantly let them representative know and filed a dispute inregards to the funds that were fraudulently taken. If you look into the account, you will see that this issue was obvious that it was fraud, the person who took money from my account kept repeatedly sending money to another account in increments of XXXX XXXXXXXX {$20.00} for a whole day until they depleeted my account, that is unusual activity and I would think that as a company they would at least text me to let me ask me if its me using the account or not because I mean, I pay for the extra service that they claim to provide and honestly my other financial institution always text me when they see something out of whack, it's just security measures to protect their clients. But Albert did not, and after I file a dispute, it was so sad that for weeks, they would not even help me with any information in regards to at least informing on what's going on, and how I can help them fix my issue. I offered them help and asked them if they needed information, I even provided them information, but no response for weeks until after literally XXXX weeks of hearing me complain, they decide to deny me of dispute and they even suspend my account. To unsuspend my account, they requested I send them information like my ID and social and I sent the pictures to them but they did not even UNSUSPEND my account, instead for weeks until now every time XXXX message them they always tell me " were looking into it ''.
I don't understand what kind of people run their business like this, because at least if they don't want to help me get back my money that they didn't even care enough to protect like a normal financial institute would, then they could have just unsupspend my account so that I can go into the account to get all the information I need to provide to my lawyer so that he can help me get the money back because the money that I got in that specific account is from my school grant and loan, and I had to put school on hold for the semester because I can't even use the funds I received from school to buy school supplies and books.
This financial institute needs to be shutdown until someone reviews the way they do business because I've offered everything on my end to even help them get my money back and prove my integrity. I've even called the financial institution that the company the fraudster used to send money to their account, and the company basically have told me that I needed to file a dispute with my financial institution and they would be able to assist with the issue.
I've done everything on my end already and if they don't want to help to me they need to at least unsuspend my account since I've provided them with all the necessary required information they requested from me to have it unlocked so that I can find someone to help me because I've even filed a police report but the police told me that even though they see the possibility of frauduently activity, the only thing they can do is physically help me find the person who did this by retracing my steps to when I lost my card, however, they can not get my money because the person who did it probably have spent it, however, they also told me that the fuinancial institution that I used should be able to help me get my money back by disputing the transaction and working with the company that the fraudster used to investigate the stolen funds.
Everyone has helped me but Albert the financial institution that says that is FDIC member so my money should have been protected by them but instead they have horrible security and they allowed someone to gain access to my account and take all of my money from school. Not only did they allow this, but they take XXXX from me monthly claiming that this service charge is to provide extra protection to the funds in the account, and to provide assistant 24/7 quickly as needed.
PLEASE HELP ME GET THIS COMPANY TO BE REVIEWED, HELP ME GET MY MONEY BACK. EVERYONE HAS OFFERED ASSISTANT TO ME BUT THEM, BUT I CANT EVEN DO ANYTHING WITHOUT THEM PROVIDING ME ACCESS TO MY ACCOUNT. THEY WANTED MY ID AND SOCIAL TO UNLOCK THE ACCOUNT, AND I'VE PROVIDED THEM WITH ALL INFORMATION BUT THEYVE MADE NO ATTEMPT TO HELP. I OFFERED TO PROVIDE POLICE REPORT THAT I MADE, THEY SAID THEY DID NOT NEED IT, AND IF THEY DID THEY WOULD ASKED. I'VE TALKED TO THE OTHER FINANCIAL INSTIITUTION THAT THE FRAUDSTER USED TO TRANSFER FUNDS OR PAY AN ACCOUNT, AND THEY HAVE EVEN SAID THAT THEY WOULD ASSIST ME BUT THEY NEED TO HEAR FROM ALBERT SINCE I CANT PROVIDE ANY INFORMATION SINCE MY ALBERT ACCOUNT IS SUSPENDED SINCE THEY WILL NOT UNSUSPEND IT. I NEED HELP, IM STRESSED OUT.
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| 10/24/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I was an Albert account holder for XXXX years. As of XX/XX/XXXX and XXXX there were several fraudulent atm withdrawals on my account. On XX/XX/XXXX, I was in my county of residence when I tried withdrawing {$400.00} dollars from my account for rent. I was denied by Albert, I followed up with a text message addressing the situation, I sent a text message because thats there way of communication and you speak with a robot. There are no actual customer service representatives. They replied with a standard you have exceeded your daily limits which is {$500.00}. I thought this was a mistake on there part because I never took out any money prior to going to XXXX there are XXXX transactions from XXXX I made one for {$400.00} at XXXX onXXXX that got rejected at the atm. I then made a debit card purchase for {$21.00} that was completed at XXXX and approved, then I tried one more time to take out {$200.00} and got declined.
This was XXXX at XXXX for XXXX. Me not knowing that my account was already fraudulently withdrawn in XXXX - XXXX at XXXX, they withdrew {$180.00} with XXXX atm charge, that settled. At XXXX, they withdrew {$160.00} with {$2.00} atm fee that settled. then at XXXX they tried taking {$180.00} got rejected then at XXXX tried {$60.00} got rejected. At XXXX they tried again {$60.00} dollars with {$2.00} atm fee, that settled. At XXXX another {$60.00} that settled, $ XXXX fee, at XXXX they tried for another {$60.00} and got rejected. Total including atm fees {$470.00}.
On XX/XX/XXXX at XXXX at XXXX XXXX XXXX XXXX XXXX which is a XXXX deli that has a cardtronic atm that I found out when investigating a atm withdrawal of {$200.00} with a {$250.00} atm fee that settled. At XXXX another {$200.00} with a {$2.00} atm fee that settled. At XXXX they took out another {$100.00} with a {$2.00} atm fee that also settled. Then on XX/XX/XXXX at XXXX someone went to a J line XXXX deli another atm withdrawal of {$81.00} that got rejected. So the total of that amount that was takin out is : {$510.00} XXXX including atm fees. This is interesting because the limit is {$500.00} a day somehow they were able to take out {$980.00} in less then XXXX hours. Mind you I never once got an alert or a notification about all these unusual transactions. I woke up XX/XX/XXXX to open my Albert app to see almost a {$1000.00} missing. I immediately contacted Albert via text. I also immediately checked to make sure I had my debit card. I also immediately froze my account I screenshot the transactions and send them to Albert over text and email. I sent them an email before they even asked me too. While speaking to them via text there were several more transactions that were taking place in XXXX while I was speaking to them from my residence in XXXX XXXX. These were at XXXX XXXX at XXXX for {$180.00} pai iso XXXX XXXX ny that got rejected because my card was now frozen, and the only reason I was getting a text was because I already froze my card. 1 fresh deli and grill also in XXXX at XXXX the tried another {$120.00} and was rejected also. I had to wait for all withdrawal to stop pending in order to dispute as soon as they stopped they were disputed I made sure I put all info in correctly. Also when I got back the disputed charges and outcome there were transactions that I never disputed there were disputed and a bunch of fraudulent transactions that were not disputed so Im not sure where the mix up was but I did address this to them. They told me that the case is closed. Anyone looking at my bank statement can see that there is some type of suspicious activity going on.The claim number for my case was XXXX. On XX/XX/XXXX my Case was denied and closed. pin and card was used, pin was not shared with anyone. The transaction details dont support the reported event, the pattern isnt indicative of fraud. This is what they told me. the evidence they sent me was my transaction history saying card was present and pin was used. Isnt there a scam were they can replicate your card and snap a picture of your pin.. I never lost my card nor have I ever shared my pin with anyone. My ip address should show that I was not in those areas at those times of those transactions. After a few days of fighting for my money all of a sudden Albert sends me a text message saying they suspended my account on XX/XX/XXXX due to unusual activity. Now they close my account for unsual activity after they just denied my dispute. After my account was closed I receive a notification about there privacy policy that if I wanted to continue to use Albert I would have to accept there written terms, while reading it was stating that I could not bring them to small claims in reference to denied disputes. This whole thing is suspicious I almost feel as if Albert is just as bad as the person who took my money. All I want is a fair and thorough investigation done and possibly someone to make sure they did a proper investigation because from what I can see there couldnt of been much of any investigation. I want my money that I worked hard for. I have rights and Im entitled to get that money back. I told Albert that if it was fraud then are you saying I made the transactions? I told them they should file a police report on me for disputing charges that I made on my own so maybe the police could investigate this and see it wasnt me. I contacted the XXXX XXXX police department not long after getting denied my dispute they told me unless I have compelling evidence it was me they cant let me file a police report. I have my location services turned off on my phone so I could not trace my steps but the best I have are those transactions on XX/XX/XXXX that I was at XXXX in the XXXX area an hour after these fraudulent atm transactions occurred in XXXX. From seeing all Alberts complaints I should assume that I made a mistake putting my hard earned money into this account. I Just want whats mine..
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| 06/19/2023 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Can't close your account
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Web |
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On XX/XX/XXXX, I attempted to begin the process of closing my savings account, as well as a small investment account that I currently have through the online finance app called Albert. Though that process did not need to be time sensitive, the amount of roadblocks I have encountered in simply beginning has been, I think, beyond what any regulation would consider reasonable in regards to consumer-accessible closing and managing of financial products and accounts.
Firstly, my savings account seems to be permanently locked into the savings buckets it had been split up in. So, if my entire balance is {$7000.00} and I wish to withdraw that money, but when originally deposited, I split it into three different savings goals, I would have to request processing of three separate transactions to withdraw that total. There seems to be no option for consolidation of those savings goals within that saving account that is made available through the app.
Next, I seem to be completely unable to withdraw these funds to my preferred account at my main financial institution. In this case, XXXX XXXX XXXX Though my entire XXXX XXXX XXXXXXXX account, and its associated products seem to be linked to Albert and accessible to withdraw from, the app will not allow me to move my funds to my savings account with XXXX XXXX XXXX. The explanation for this is that only one of my accounts from XXXX XXXX XXXX can be linked to the Albert savings product at any one time. When I opened this account, it was with my XXXX Checking account. However, there seems to be no way whatsoever to switch which account is linked to the Albert savings account. The only option immediately available seems to be deleting the currently linked account and then having the app automatically default to what accounts you might have remaining connected to it. The issue here is that I, like I must imagine many other Americans, mainly utilize only one financial institution. So, I can not delete my XXXX checking account from Albert because you can only delete entire institutions ( not individual accounts ) and it wont let you delete a linked account unless there is another available. Unfortunately, my only other financial institution is Albert.
Why is it unfortunate that Albert is my only other financial institution? Thats because the only way to reach a real person at Albert ( unless you are paying for their genius service ) is an email to customer support taking who knows how many days for a response. Luckily, I have been paying for their genius service ever since I signed up with Albert years ago. However, though I have been texting their genius service for the past few hours, it is clear that there isnt an actual person responding to my messages, or there is a gaggle of people responding, and each of them is only given one of my messages at a time. At no point in this entire conversation has previous information been integrated into the solutions being offered to me. It appears as though I am getting simply a computer generated summary of the frequently asked questions page on their website. I even received a link to one of their policies ( completely unrelated to the problem Im having ) in a text that seems to be fraudulent, sending my browser through multiple ad or data tracking websites before jettisoning me back to the Albert app to no screen in particular, showing no policy at all. At this point, I am not only worried that my entire account has been compromised by some sort of in-house security breach operation, but I am also still completely without any recourse in solving my problem and removing my funds from Albert.
My only options seem to be either simply withdrawing this money to my XXXX XXXX XXXX checking account, a thing I do not want to do and as a consumer do not feel like I should be forced to do, or to open up a new account with Albert, utilizing their Albert Cash financial service. Not only does this feel coercive, it is most certainly an undue burden to the consumer that, at least in how it feels, appears to be some sort of trick designed to squeeze more money from me on my way out the door. Even if it wasnt or isnt either of those things, it is incredibly wasteful. For the only way I can open an Albert Cash account involves having an actual physical, I assume plastic, debit card mailed to my address. I rest easier knowing that some American governmental agencies are involved in my financial dealings, but I do not feel that it is necessary to bring the United States Postal Service into this process for no reason at all. I prefer not to go so far out of my way to acquire products that are destined only for a pair of scissors and my trashcan.
Though I have attempted to be thorough in my cataloging of this horrendous process and its many failures, as you can see already it has been a failure on such a broad battlefield that it is still possible I have failed to mention one element or another. However, I believe this adequately summarizes the bulk of how this all went wrong, and should give some constructive options for Albert to rectify their many unforced errors. I also wouldnt be surprised, as I gestured at earlier, if there is some regulation requiring financial institutions to not make their products impossible for consumers to close which is being disregarded in how Albert has chosen to design their business.
At the very least, I require that my funds be moved in a timely fashion and I would make the case that I am due a refund of at least some of the years of the Albert genius service that I paid for. If not on the basis of poor quality alone, I truly believe it has been fraudulently advertised by the company which feels like something that should be against the law, especially when it comes to financial products.
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| 04/11/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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Albert banking offered a bonus of XXXX to whomever I referred and XXXX to me If they opened a new account and set up direct deposit. The money would be disbursed after that deposit was made 3 months in a row and if the debit card was used for at least XXXX for 3 months in a row. I sent referral link to XXXX XXXX. We both had issues getting the direct deposit done because it was our understanding that Social security would only allow that information to be updated in person. The direct deposit was delayed further due to nobody responding to our pleas for help. XXXX and I explained all this to Albert in case they tried to use that delay as reason for disqualification. As a matter of fact Albert still acts like XXXX nor I have funds directly deposited. That observation is due to any time we ask about sometjing that mentions direct deposit they give us instructions on how to set it up but more importantly they offer instant cash loans of up to XXXX. Before the deposit XXXX allowed advances of XXXX It was only this month that XXXX allowed me to get XXXX but they still only offer XXXX XXXX. The lack of increase can not be blamed on how we handled advances in the past because XXXX always repaid his in timely manner. I was late for a while repaying because its repaid by the account of your choosing but for the longest while I could not find a way to choose any other bank other than my old closed XXXX XXXX and everytime I asked for help they give me instructions on how to set up direct deposit despite being told it was already done a dozen times at least. Anyway because I was so tardy at repaying the advance my access to instant cash was blocked for several months.. Since we were not able to use the app to set up deposit we offered print out from.SS site proof that social security had the updated info but Albert said they would only accept proof by the actual deposit. SS required a full month of waiting between different banking which we also relayed to Albert.
Once the 3 monthly deposits had been completed as well as the debit card use we looked for pur bonuses but they did not come soI reached out to Albert, who bothered way will only corespond by email or text, they absolutely do not allow any phone interaction. Alberts response was that Social security benefits aka our XXXX benefits disqualified XXXX and myself. However, the fine print for that bonus and similar bonuses that came later under the lost of ineligible deposits only short term XXXX benefits and XXXX benefits it does not include social security XXXX or even social security benefits of any kind.
To this day we still have not gotten those bonuses despite pointing out the discrepancy between what they claimed were the rules and of the posted rules.
The final straw that made me reach out is going on right now I placed an order with home shopping network the order was canceled so I temporary hold of {$330.00} had to come back to my account XXXX I'm shopping at work get a reversal of funds on the XXXX to Albert and a release of funds on the XXXX to Albert I was supposed to get the money back within 72 hours of the cancelation it is now the XXXX I still have not gotten my money They they they keep claiming that they are looking into it but they have no control over when the money is released only the merchant does. I even contacted XXXX XXXX XXXX myself and got the confirmation code for the reversal and the confirmation code for the release of funds I gave that to Albert I was then told and I " since the merchant has confirmed the release of funds we need documentation to confirm the release of the funds and I asked him what kind of idiotic double talk that was they still will not give me my money back I asked for refund on another charge that was done through my Albert from the company from this other company yesterday And this afternoon that money is already back in my account which goes against Albert 's claim that it could take up to 10 days that it always takes a while and I point out and how come the other company I got my money back in one day but I still have not got my money back XXXX XXXX XXXX Since they do not allow anything other than text I can't even call supervisor I can't do anything because they'd held on to this money My XXXX account has taken a negative hit because and item that I made an offer on and one Was canceled due to non payment Now that limits different sellers that will allow me to make bids and buy on their items because XXXX gives the seller adoption to choose whether or not they will accept set buyers they have non payment negative marks on their records Not to mention the fact that the item that got canceled on me for non payment is a whole lot more expensive this was the only seller I found that operated at a price that was under {$100.00} so as far as I'm concerned XXXX owes me a XXXX my husband a XXXX along with the XXXX plus change that I'm supposed to get back to XXXX XXXX XXXX but I also feel that I should be compensated for {$100.00} Which is what the item cost that was canceled by XXXXConsidering the fact that I won't find it at that low price anywhere else and the fact that the 7 daysThat they've been holding on to my money they've been making interest off of it. It's a shame there isn't some way to put a price tag on the miseys i have endured. The endless hours of crying. My suffering is immeasurable due to hours of sending countless texts. Not to mention anxiety that caused me to be unable to sleep so desperate for a resolution by giving me back my money and if it were up to me justice
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| 05/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
Servicemember |
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I am writing to file a formal complaint against the Albert app regarding their financial services, which have caused me immense distress and financial hardship. I kindly request the CFPD to conduct an urgent investigation into this matter and take immediate action to protect consumers like myself.
Over the past few weeks, I have experienced a series of issues with the Albert app that have severely impacted my financial well-being. Initially, the app itself provided me with information stating that I was eligible for an advance in the amount of {$60.00}. Relying on this information, I carefully budgeted and made plans for this advance. However, when I attempted to request the advance, the app suddenly informed me that they needed to verify my pay before granting it. This was highly perplexing and frustrating since the app had already indicated my eligibility and provided the dollar amount. When I questioned their customer service regarding these discrepancies, I was informed that the information displayed in the app was outdated, and that the verification of my pay would take a couple of days, despite my direct deposit having already been processed through their company the day prior.
More recently, I discovered fraudulent charges on my account on XX/XX/2023 in the amount of {$99.00}, as well as duplicate debits from XXXX creditor on the same day in the same amount. I have made several attempts to resolve these issuea with their customer support over the last 48 hours. I have been met with delays, unhelpful responses, and a lack of transparency. They informed me that it would take several days to investigate these matters and potentially return the funds, causing further financial stress and uncertainty.
I reached out to the company who the Fraudulent charge was from, XXXX XXXX, and they apologized and offered a refund, however upon further review they were unable to provide it to me as they had not yet received payment from Albert. I began investigating further and found that in addition to XXXX XXXX, whose charge was not accurate, several of my creditors have not received payments that were deducted from my account by Albert. This includes duplicate debits from one of my creditors on the same day in the same amount and I was informed that I would need to wait to be able to file any kind of claim to have this corrected. When I questioned Alberts customer service team they were unable to tell me where my funds are. As of this complaint I still do not know where the funds for the payments are as I nor the payee have them and albert just gives me a runaround. It appears that my money has gone missing within their system, leading to financial difficulties and the inability to fulfill my obligations.
Throughout this ordeal, the Albert app has demonstrated incompetence, poor customer service, and a disregard for resolving issues promptly. Their flawed verification process, mishandling of funds, and failure to communicate transparently have left me in a vulnerable position.
I implore the CFPD to intervene urgently and thoroughly investigate the practices of the Albert app. It is crucial to hold them accountable for their mismanagement of funds, failure to provide satisfactory resolutions, and potential violations of consumer protection regulations.
I kindly request that you take swift action to protect consumers ' interests, ensure compliance with regulatory standards, and provide a resolution for the grievances experienced by myself and potentially others. It is vital that financial service providers uphold their obligations and prioritize the well-being of their customers.
Thank you for your immediate attention to this matter. I trust that you will thoroughly investigate this complaint and take the necessary steps to rectify the situation. I look forward to a swift and satisfactory resolution.
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| 06/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX, the company with the app known as Albert gave me a {$25.00} advance while I was unemployed. I agreed to pay back {$30.00}.
On XX/XX/XXXX, {$30.00} was debited from my checking account and they use the name known as XXXX XXXX to deposit and then take back the agreed amount of {$30.00} to repay the debt.
On XX/XX/XXXX, {$140.00} was debited from Albert XXXX. I had no idea what this amount or payment was for because nothing was agreed-upon after the original debt settlement. I deleted my card from my digital wallet back on XX/XX/XXXX. I tried to cancel the account, but I could not because I always get an error notice saying that I can not connect to the app because they cant determine that I have a secured connectionto the Internet.
On this date, at XXXXXXXX XXXX, XXXX, I reached out to the company via their support chat, which I have copies of because its by text message. I inquired as to what the charge was for, I was told that it was a yearly subscription to Albert XXXX. without my knowledge they monitored my checking account to take this {$140.00} for a one year subscription to the service.
Of course, I argued that I never signed up or agreed to that service, Im not the kind of person that would ever pay for an entire years worth of a subscription upfront, so that was not me. The only thing they offered to do was change my subscription to a monthly plan of {$12.00}. I stated I wanted to cancel my account and I tried to do so via the app, but Im being told that I have to withdraw the XXXX dollars that is sitting in the account before I can close it. When I attempted to do that, I learned that the XXXX dollars is not actually available to me to withdraw because its in a rainy day fund of savings and some investment service. They keep saying the funds need to clear before I can withdraw them and cancel the account and get my money back.
On XX/XX/XXXX, I woke up early to see that they had also taken XXXX dollars from their service known as Albert cash. Once again, I reached out to the company to ask them why they were doing this I again was told via the chat support text message that the investment service monitors my checking account for viable investments for me and then withdraw some money from my checking account. I stated that I was furious, this was fraudulent, and I wanted to know when the money would be available to me so that I can cancel this account. I have not been given a straight answer, and every day I monitor this app and the funds are still not available to me.
On XX/XX/XXXX I also reached out to my checking account banking company, the XXXX XXXX, which Im starting to believe, is behind all of these apps and online money scams. I set up a dispute for all of the money that Albert XXXX and Albert Cash had taken from my account and they canceled my debit card so that no more funds could be withdrawn from this company.
On XX/XX/XXXX at approximately XXXXXXXX XXXX, XXXX, I once again went into the app to try to transfer funds and cancel this account. The funds have still not become available to me so I reached out again to their chat support text messaging. I told them I wanted a clear answer on when these funds would be available to me, so that I could cancel this account that I never agreed to. Again I was not given a satisfactory answer, and I told them that I was done playing and I was reporting them to the XXXX XXXX XXXX, and whoever I could find that was responsible for banking in America. And that is how I found customer finance protection bureau.
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| 11/12/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On the morning of XX/XX/XXXX I received an email, which I now know was fraud from " XXXX '' stating that I requested my email to be changed and if this was not me to click the link for security. I mistakenly clicked the link and entered my password. This is the password I use for all my accounts and logins. My Albert debit card was linked to my XXXX account. Giving the hackers the information that I used Albert for banking and they accessed my account, made a fraudulent charge for every dollar I had in the account {$450.00} and changed that password. When I realized ( pretty immediately ) what occurred I contacted Albert right away. I told them that this was fraud and my account was compromised. It took almost 3 hours for Albert representatives ( via text because they dont allow phone calls ) to help me secure my account. As I was changing my password the hacker also kept changing it at the same time. Albert was able to finally block the other device from accessing and we changed to a whole new email address too. So finally secured my account. However they could not stop the {$450.00} charge even though it was pending. I asked them to decline it and not pay it. They said I had to wait until it posted then file a dispute. So I did. The very next day on XX/XX/XXXX it posted and I filed a dispute on this charge. Then Albert came back to me on XX/XX/XXXX and said they are closing my claim and found that it was not fraud. Said I had the right to ask for the documentation that they used to determine this. I let them know that this was unacceptable and asked for the documentation. They did not even perform an investigation into this. This vendor which was titled " XXXX '' had XXXX contact information such as address, phone number, real name was not a vendor I had ever ever made a purchase for. It was catagorized as " shopping '' so I said to them that they needed to actually perform an investigation on this. What was purchased from this shopping merchant? where was it shipped to? where is the tracking number for a large shipment like that? The company Albert refuses to answer my text messages or emails and they are not able to obtain this information because it is clearly fraud. Finally on XX/XX/XXXX they texted me the " documents '' used to determine my claim was denied and all it was is a list of transactions on my account that shows CARD NOT PRESENT, NO PIN USED for the {$450.00} charge. A zip code was used and the zip code is on both my albert and XXXX profiles under my address which was pretty easy for the hacker to obtain. If anything this shows proof that this is a fraudulent charge. Albert is allowing a fraudulent charge to stand on my account without refunding me and my money is supposed to be fdic insured.
I have attached and image of the transaction, I have attached the image of the fraudelent XXXX email i received which is how the hacker obtained my albert login information ( same password ) and were able to see my balance and take every dollar. I have also attached the XXXX page pdf of the so called documentation Albert used to determine that it was not fraud. Which is a complete joke
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| 06/29/2022 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Account opened as a result of fraud
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Web |
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Albert working under XXXX XXXX XXXXXXXX. Allowed an account to be opened that was not authorized and was opened due to identity theft. With a stolen Email address XXXX, Albert then proceeded to attempt to advise that fraudulent charges that occurred on the account could not be disputed due to " Unusual activity '' with the account. I advised that the charges made on the account were not my charges. Someone stole my wallet and opened the account, Albert never verified any information and continued to open the account without clearing the fraud alert on my consumer files. Albert also allowed fraudulent charges to occur for an advance I never received the advance was then charged to the account for {$200.00} after I advised I never received the advance I was told too bad they can withdrawal that and I owe it because of something I never agreed to. Following that Albert allowed many fraudulent charges to occur from a XXXX I reached out to this merchant who confirmed the charges were fraudulent, I sent that communication tXXXX XXXX The merchant attempted to refund all fraud charges on XX/XX/XXXX. Albert proceeded to tell me the refunds were blocked because the account was " Suspended '' Due to " Unusual activity '' And that they can block refunds. Albert then advised me to go ahead and go back to the merchant and tell them to reissue the credits that they will unblock the account. I did and the merchant was highly upset because they already issued the credits. Albert then proceeds to dispute the charges and then later a month later, advises me they found no error that the merchant confirmed all charges were rendered. I advised thats not true because the merchant emailed me telling me they were fraudulent and confirmed so, and also advised they tried to issue a refund. Albert told me they do not care, they do not have to allow merchant refunds to go through because of unusual activity and that they take supposed security to great lengths. Again I feel that is false since they continue to fraud the account themselves. Albert then proceeds to tell me I owe the {$970.00} FRAUDULENT Dollars they deemed no error occurred on. When I asked why the merchant confirmed it was fraud but Albert confirmed it was not and they told me I can ask for Documentation. So I did and all it says is Dispute revoked. You can clearly see in their documentation from Albert where the merchant tried issuing credits on XX/XX/XXXX and Albert BLOCKED All of the refunds. I feel like this continues to violate my consumer rights, I have provided all documentation and PROOF from the merchant stating these are fraud, and albert is abusing peoples account 's by denying refunds of fraudulent charges and telling me they can do so when an account is suspended. For supposed UNUSUAL AcTIVITY FOR AN ACCOUNT I NEVER OPENED. Again Albert refuses to assist and this claim is not resolved. They blocked the merchant credits, and I will take this to visa and mastercard if necessary.
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| 08/20/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On approximately XX/XX/2022, I opened an Albert checking account under a promotion that promised a {$150.00} bonus if there were three months in a row of 1. direct deposits over {$200.00} 2. at least {$100.00} in debit card spend Qualifying direct deposits would also unlock cash back offers on the debit card.
I repeatedly contacted Albert customer support since opening the account to ensure that I was properly meeting the bonus requirements. They clarified that the 3 30-day periods would start with the first direct deposit ( which was on XX/XX/2022 - an XXXX deposit that they confirmed on my direct deposit list and which unlocked my cash back offers that month ).
Thus, according to them I needed one direct deposit and {$100.00} of debit card spend for each of 3 periods - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX Immediately after setting up the account, I went to their " set up direct deposit '' menu and was happy to see that XXXX host was listed as one of the options. NOTE that this " set up direct deposit '' menu flows directly from the {$150.00} bonus offer page. I have saved screen shots from the DD enrollment process and at no time in this process did they say that XXXX host was not a " qualifying '' direct deposit. It was one of the options immediately after the {$150.00} bonus offer screen. Because enrolling " automatically '' didn't work, I followed their instructions to add the DD manually instead.
Upon receiving that first direct deposit on XX/XX/XXXX, it did not automatically post as DD. so I wrote to customer service. and they moved the deposit to my official qualifying DD list inside the app. They clarified that this would be my first qualifying DD and the 30 day periods noted above.
This continued for almost 2 months that they would add my DDs to the official qualifying DD list and I would make the required debit card spend. Each time I wrote in, at no time did any Albert rep say these deposits wouldn't qualify for the bonus. ONLY qualifying DDs count to unlock the debit spend offers and each time my offers were unlocked, further representing to me that I was qualifying for the bonus as well.
Until this past week when they suddenly claimed - two months in to a three month qualifying process - that my deposits wouldn't count for bonus purposes. When I pointed out the misleading nature of their dashboard, the customer service correspondence we'd had, and that nowhere in their terms did they state this... they literally waited a week to get back to me, added language to the terms that was not there before, and now refuse to consider these deposits as qualifying even though they've been affirmatively misleading me for 2 months.
This is fraud and bait and switch. They can not revise terms on a bonus after the fact, and they can not affirmatively mislead their customers with their dashboard or their CSR responses.
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| 07/26/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
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I received an email on XX/XX/2022 from my Bank. XXXX XXXX to join XXXX and enter to win {$1000.00}. " Just complete Income Boosters or invite friends to join XXXX by XX/XX/XXXX! '' It sounded interested because I received the information from my bank. So I called my Bank to verify that the email actually came them and not a Scammer. I was put on hold on for while and the Customer Service representative who was handling my call, was able to verify that the email did come from XXXX XXXX.
I created an Account with XXXX and selected Income XXXX, XXXX, XXXX, and XXXX. XXXX is still on pending status. I closed the approved XXXX XXXX XXXX because they were taking a Subscription fee of {$9.00} every month and not puting it towards any Investment as they had stated in their agreement and what they advertised on TV. I received refunds for the money that they had taken from my Bank account. They had lied to Steady about their investment practices.
The main report that I am filing is against Albert Bank. I opened an Account with them as one of the income booster, starting with a Savings Account with {$20.00}. For there, they took {$5.00} on XX/XX/2022, {$7.00} on XX/XX/2022 and claimed that it was for EDI payments for tips, {$8.00} on XX/XX/2022, {$11.00} and {$9.00} on XX/XX/2022. I have checked my Albert Bank Account and the only money that I see is what is in my XXXX XXXX. I don't see money going towards any thing of investment. I have contacted Albert Bank several times and have not received a credible explanation of why they are taking out money from my XXXX XXXX. I filed a complaint with XXXX XXXX two weeks ago to dispute these charges and Albert Bank was given time to come up with explanation of why they took out {$8.00} from my Account. I called XXXX XXXX today to discover that Albert Bank never contacted them to give any explanation. I have told XXXX XXXX XXXX put a stop payment to Albert Bank and filed a dispute for {$8.00} taken on XX/XX/2022, {$11.00} and {$9.00} taken out on XX/XX/2022, and the {$20.00} they took out in XX/XX/2022 to open a Savings.
I have notified Albert Bank today about the charges that were taken out today, their failure for not coming up with explanations of why they take out money from my XXXX XXXX Account, lying, to XXXX about their investments, my intent to contact XXXX to remove the direct deposit that I had set up using XXXX, closing my Account them for good, and have from XX/XX/XXXX to XX/XX/2022 to return all the money that they have taken from my Account.
To me, it looks like they are operating a Scam or Fraudelant business instead of running a Bank. I have a question (? ) mark about operation and whether they are have FDIC protection. I researched and found a Customer Service number for Albert Bank. When I called the number, I was referred to the Albert Bank app to contact XXXX XXXX.
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| 06/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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Albert ( AKA XXXX Bank FDIC ) Has continued to perform suspicious activity and fraudulent transactions on an account that was opened and not authorized by me. I never sent Albert any identification documents. This started when Albert sent me a text telling me they were closing an account due to " Unusual activity '' I never opened an account with Albert, and that text was later sent back to Albert to ask about what account. Albert told me they closed it again due to unusual activity without explanation. Furthermore Albert allowed unauthorized transactions to occur on said account from a merchant named XXXX. I emailed XXXX to ask why the transactions occurred and who authorized these, XXXX sent a response explaining that they deemed the transactions fraudulent and would send a refund to the account and apologized for any inconvenience stating they never verified the account. Albert, Then stated they blocked the merchant 's refunds for the FRAUDULENT Transactions because of the account unusual activity. Albert advised me they do not have to allow any merchants to refund any account 's even if the transactions are fraudulent. Albert then responded previously advising they would conduct an investigation of the transactions. Albert then reversed the provisional credit of {$970.00} and told me that no error occurred they had deemed no error occurred and that the transactions were authorized, Again going against what the merchant had stated. Albert told me I could work back with the merchant, And I advised and sent the email confirming the merchant TRIED issuing refund 's and that the transactions are fraudulent and due to identity theft. Albert then tells me in a text they blocked the refunds because they can, and because the unusual activity. This in itself seems fishy to me, As a Financial instituion they are purposely mismanaging accounts. I then advised it must be someone within Albert that performed the transactions then, and how I had already sent Albert Documentation proving the merchant attempted refunds several times for the Fraud. Albert responded and said they don't care and they take security seriously and don't have to allow the refunds to go through. They proceed to tell me I owe them the {$970.00}. Not only that Albert also allowed an advance from this account to a fraudulent account, and then Deducted it from this account and told me I owed it to them even though I never received any funds from this advance. I advised of that and they told me again they don't have to assist me. I am not paying them any Money. I do not owe them any funds. This account is fraudulent The transactions are most definitely fraudulent. XXXX CONFIRMED the transactions were fraudulent I forwarded that documentation several times to Albert and Albert still refuses to assist.
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| 10/24/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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|
Web |
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Dear CFPB, I am writing to urgently address a pressing issue concerning my financial interactions with Albert. On XX/XX/2023, I downloaded the Albert App to receive a {$35.00} advance, agreeing to the associated {$4.00} processing fee. Since then, Albert has withdrawn a total of {$270.00} from my linked XXXX XXXX XXXXXXXX account, as detailed in the attached XXXX XXXX XXXX file.
Despite my immediate actions to cancel my subscription and deactivate the " smart money '' feature on the Albert App, unauthorized transactions continue unabated. This has caused significant distress and financial uncertainty.
To compound matters, Albert refuses to unlink my XXXX XXXX XXXXXXXX account without linking another bank account, a step I am unwilling to take. Their justification for this refusal is the alleged " smart money '' deposit in process, despite my explicit choice to disable this feature and my attempts to terminate my account.
Today, an unexpected deduction of {$170.00} was made from my XXXX XXXX XXXX account, with no corresponding record in the Albert App, intensifying my concern and frustration.
I want to emphasize my absolute refusal to engage with Albert and my firm decision not to activate the debit card they sent me. I am resolute in my request to sever all ties with Albert and any affiliated entities. Therefore, I formally demand the immediate cessation of all ongoing attempts by Albert to " save '' or " invest '' my funds. Specifically, I request the refund of the entire amount of {$270.00}, minus the initial {$35.00} advance and {$4.00} processing fee, to be promptly reimbursed and deposited back into my linked XXXX XXXXXXXX XXXX account. Additionally, I insist on the removal of my account from Albert 's database to prevent any future unauthorized charges.
I am entangled in a vexing cycle of unhelpful responses from Albert, and the situation remains unresolved. As evidence of the ongoing issues, I have provided a summary of recent transactions and charges below : XX/XX/2023 : {$8.00} ( processing ) XX/XX/2023 : {$170.00} XX/XX/2023 : {$6.00} XX/XX/2023 : {$6.00} XX/XX/2023 : {$7.00} XX/XX/2023 : {$6.00} XX/XX/2023 : {$5.00} XX/XX/2023 : {$10.00} XX/XX/2023 : {$33.00} XX/XX/2023 : {$11.00} Total Amount in Question : {$270.00} I urgently seek your assistance in resolving this matter and ensuring the swift reversal of these unauthorized transactions. Your prompt intervention is paramount in bringing an end to this distressing situation and Albert 's predatory lending practices.
Your immediate attention to this matter is greatly appreciated. Attached, you will find documentation supporting my efforts to address this issue with Albert.
Thank you for your swift assistance.
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| 05/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
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I had my Albert bank account thats the name of the banking institution recognized on XXXX for quite some time. I was never allowed to overdraft ever. I was given a certain amount of as a cash advance to use and pay back but never allowed to go over even XXXX XXXX without decline. i rented a car from XXXX XXXX. I had the car for probably three weeks. Then the brakes went out. Obviously they were grinding right away. I called for a tow truck to come. The tow truck came brought my rental car to the XXXX headquarters that handled repairs. About a week to 10 days I receive phone calls from loss prevention at XXXX asking if I would return the vehicle. I explain to the lady that the car is already been returned. If there was an issue with the brakes and they took the car and I didnt have it. I want it today about a week later maybe even a week and a half I was then charged by XXXX for the rental car, the damaged brake repairs, ( the fact that they were grinding like they were meant they werent maintained properly by them ) I was charge for the tow truck. I was charged a miscellaneous fee. I was charged for days I didnt have the car. I was charged a lot unjustly {$1900.00} to be exact. I thought to myself oh, thats a shame but theres no way my financial institution will allow this charge to go through lo and behold. This is the first Albert banking allows a XXXX dollar charge to go through when there wasnt nearly even remotely that kind of money in my account. I am now XXXX dollars. Ive been taken to collections by XXXX because theyre saying they never got the money. The collection agency has confirmed they have never gotten the money. Not that I would want to ever use them again but my rental privileges have been taken away by XXXX. And to be clear, collection agency and XXXX have never received the money. I have disputed the charge with my bank and have gone round and round to no avail. They have stood by the actions that are completely unscrupulous. I am at my wits end. Not only was I charged an unjust amount of money by XXXX but my bank institution has agreed to pay it and let me overdraft my account when they never would let me go even XXXX over in all my time as a customer and I am at a loss for words here because I dont know what else to do it this point. They have claimed to have investigated but they havent even spoke to the collector or XXXX that i know of. This is really a despicable way for a bank institution to do business. Also they text only and no phone number to call to actually speak to these people make it even that much more frustrating .. : and they call themselves geniuses, which is ridiculous.
|
| 05/10/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
This complaint is about the banking app, Albert. XXXX XXXX is, who runs the specific banking app, and like many others, it advertises the ability to take out instant pay advance as part of the many program incentives that it offers for customers to pick it over many others that are just like it like XXXX, XXXX, XXXX, etc. The specific app, though has me complaining because it offered me a {$40.00} advance based off of its systems income detecting algorithms on XX/XX/2023 which I promptly paid back on XX/XX/XXXX, which was early ( another factor that would allow you to get an higher advance according to their marketing ) but instead because I didnt take the instant {$40.00} offer that was available right after I re-paid the original loan, I logged back into the app later that night, and found that I was no longer eligible for any instant advance. One of the other requirements to get these advances is to pay a fee monthly of {$10.00} to what they called XXXX genius which is supposed to be real people who help you manage your money, but when I look into that I find out that in order to get any time with a real person you will have to pay a fee anywhere from $ XXXX {$60.00} depending on whether you want an hour or half hour of the time. So there again is another hidden charge that they do not tell you ahead of time but instead after you sign up. Back to what Im originally complaining about. I was eligible for {$40.00} based off of the same income that they tell me now I am no longer eligible with us because they know decided they do not detect the income need to take it before I guess? I have attached the income details reported on the app, which I have not changed since they decided I was eligible the first time, and then decided I wasnt the second time. Ive also attached the conversation I had with their customer service or genius people in which they tell me basically that I am XXXX. The CFPB should look into these apps and really take a deep dive into what they say they offer on the XXXX XXXX compared to what they really end up offering when you sign up with them, theyre all the same when they are eligible the next day or not, they get to decide and they have nobody holding them accountable so they get to do whatever the XXXX they want and I am tired of it. They pray on people like me who have trouble getting a real bank account because of whatever reasons and because of that they take advantage and make sure that they get all the money they want before they follow through with any of their promises, which some and most dont ever do.
|
| 03/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
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Web |
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I signed up for an Albert XXXX XXXX insured through XXXX XXXX ) account using a referral link I was provided. The referall link terms were very simple and only stated 1. You must be a new Albert member 2. You must sign up with a referral link 3. You must set up direct deposit with Albert Cash 4. Make a direct deposit of {$200.00} or more every 30 days for 90 consecutive days ( 3x total ).
5. Spend at least {$100.00} on goods or services with your Albert debit card every 30 days for 90 consecutive days ( 3x total ).
I met all of these terms in the 90 day window.
1. I have never had an Albert account before 2. I signed up using a referral link I was provided. The link takes you directly to the XXXX play app store ( or apple app store ) and provided them with my history which shows a link I clicked on that had the referral link and shows the XXXX play store address. I signed up for this account on XX/XX/XXXX 3. I set up a direct deposit from my employer into Albert Cash 4. I received a {$200.00} direct deposit from my employer on the XXXX and XXXX ( or earlier depending on weekend and/or # of days in month ) of every month from XXXX through XX/XX/XXXX. That satisfies the " every 30 days for 90 consecutive days '' requirement.
5. I spent over {$100.00} using my Albert debit card every 30 days for 90 consecutive days.
I have provided all proof needed to Albert along with pictures of the terms I was given at signup.. and they refuse to payout the {$150.00} signup bonus. They are impossible to work with and do not have a number to call. There is only a number ( 5 digit so can not call ) to text and an email. I followed all rules and terms and they refuse to assist.
Albert keeps making up terms that are not posted anywhere on the website or anywhere to dispute any bonus like " the referrer has to complete all requirements as well '' ... which is not posted ANYWHERE online or in the signup terms. They are a terrible product and do not have any online banking. Only app which is hard to work with.
They then tried to claim I didn't use a referral link. Even though I provided them my history in my phone google chrome browser which showed a XXXX play store link with a referral code/link. They then admitted I used a referral link. They just continue to be impossible to work with and will do anything to not pay out the bonus as promised in the terms. Also my direct deposits that I set up match the direct deposit requirements EXACTLY as stated in the terms... why else would I set this up.
|
| 12/12/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Earned wage access
|
- Confusing or misleading advertising or marketing
|
|
Web |
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Albert app overall is extremely misleading in terms of what consumers are signing up for, and they are also not allowing me to close my account, even after Ive requested 3 times today in writing via email. Im happy to provide my emails back and forth with them as evidence. They told me I have to pay my {$150.00} salary advance back plus fees, and then said only after that will they assist me in closing my account with them. Based on their Terms and Conditions, it doesnt seem as though Im legally obligated to repay their salary advance, and it also seems that they should not be able to engage in any sort of debt collection practice or outreach to make me repay. I do not trust this company, and want my account and information associated with them deleted immediately. They are also not acknowledging that I sent them a request in writing to revoke authorization for any and all future charges from my checking account or debit card. I sent them 3 emails today ( which is more than 3 business days prior to the next scheduled debit, which was for XX/XX/15 ), asking them to acknowledge that Ive revoked authorization and that they wont be attempting any future debits out of my account for repayments, subscription charges, or anything whatsoever. They keep replying back and not directly acknowledging my request. They change the subject and say they can turn off my XXXX XXXX transfers if Id like, or that they will cancel my XXXX XXXX but they havent directly acknowledged my revoke authorization request, even after Ive emailed them 3 times about it today, Albert advertises up to {$250.00} salary advance, but that is not actually available. They also make it very unclear that you have to sign up for a XXXX XXXX, which is {$14.00} per month, and also have to participate in a service called XXXX XXXX, where they automatically debit random amounts from your linked checking account, at their discretion. They make it extremely difficult and confusing to cancel these services, and I believe they are operating in a predatory manner and using dark tactics to prevent users from cancelling ongoing charges and services on their app. Can you please assist me in closing my account fully with the Albert app and also get them to acknowledge my revoke authorization request. I do not want Albert Corporation to harm me or any other consumers any further.
|
| 03/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I want to tell you about my interactions with a company called Albert ( XXXX ). They tout financial and budgeting resources, apps, and advice. I trialed their app and services and it has led to a financial issue I have yet to find a solution to. My experience made me wonder how often this happens to other families and what can be done to stop this predatory financial problem. The company began withdrawing monthly payments of {$7.00} from my account during my trial period and even though the app never worked correctly and kept locking me out and I never even got to use their services, they have continued to charge that monthly fee to my account without fail, despite being told numerous times by me to stop and to cancel whatever subscription they say I am supposedly using. I have full documentation of my attempts to resolve this issue. I am told to stop the payment from my banks end I have to pay a fee larger than the amount being taken and the bank said the company can keep taking the money every month so it would have to be stopped every month too. The {$7.00} a month doesn't sound or seem like a lot I know, but it adds up quick, plus it often results in an insufficient funds fee/charge from my bank and has caused vital payments like our mortgage to get missed resulting in a fee on our lenders end and jeopardizing our home buying process. This has resulted in significant emotional, financial, and familial stress for our family of XXXX. I can't imagine what people with even less resources than us do in this kind of situation. I don't think it's just this company that does this...
I initiated the process back in XX/XX/XXXX. I made my second attempt to resolve the matter in XXXX of XXXX. In XXXX of XXXX I made my third and final attempt to resolve this issue in a satisfactory manner. The company admits that they did receive my communications in XXXX and in XXXX said they could issue a refund of just over {$60.00} but never issued the refund. Then just now in XXXX they said they could only refund {$24.00}.
In XXXX of XXXX I sent them an email detailing what I would like to have happen. Their continued fraudulent electronic funds transfer were completed without proper authorization from the moment I revoked their privilege to complete the funds transfer with my XX/XX/XXXX correspondence.
|
| 10/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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XX/XX/2022 I used the XXXX XXXX XXXX XXXX to prepay for gas. Rather than connecting to the pump system, the app glitched out and charged me three separate {$100.00} preauthorizations, for a total of {$300.00}. I tried to get support through the app, but XXXX has removed the ability to download or update the app for XXXX so I called XXXX 's customer service number XXXX, where I was told they couldn't help me and transferred me to their Payments department. Payments advised they could see nothing and that it should drop off the following day. It is now seven days later and I've called the general customer service line and requested a call back from management to try and get this fixed, been transferred to the Payments department again, then transferred to the XXXX XXXX XXXX department, where a gentleman reiterated that they don't know where my {$300.00} is and that a manager wouldn't help me any more than he has. When I requested to speak to a manager still, as I've been given different information and received NO communication in return as promised, he hung up on me.
I called back and spoke to another agent that tried very hard to help me, but she was also told that it would " hopefully '' be back in my account tomorrow, but when I asked what I do if those pending auths don't drop off and return my money, she told me " I can't answer that because I don't know - we don't know where the money is. '' With the app tanked from the XXXX market, I can't use it to request support, my bank has assured me that the charges are pending on the merchant end and not theirs, and I have been told it can take up to 30 days for my money to be returned. I can not purchase gas to get to and from work. I can not purchase food, pet food or my medications, and NO ONE will help me, and no one from corporate has called me back as requested multiple times over the past seven days. My automatic payments can't go through, my credit score is dropping and my grocery delivery was canceled because XXXX has completely cleaned out my bank account and says they have no idea where my money is or when I will get it back.Through all of this, XXXX has been completely unhelpful and has given me different information each time I have contacted them, refusing to assist any further.
|
| 07/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
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Web |
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On XX/XX/XXXX, my friend sent me an email referring me to join Albert to earn a {$500.00} bonus ( the email is shown in the Attachment ). I clicked the link to download Albert APP and followed the instructions to successfully apply for new accounts. According to the screenshots in the Attachment, the {$500.00} bonus should be honored when I met all the requirements every 30 days in the following 90 days, i.e., a direct deposit of at least {$200.00} and debit card spending of at least {$100.00}. I have completed these direct deposits ( on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) from my employer XXXX and debit card spending ( on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) for USPS XXXX XXXX packages and service. Attached please find a PDF file with all these records.
However, from XX/XX/XXXX to now, Albert refused to honor this bonus with various runaround actions. They first said they could not find my referrer ( however they confirmed on XX/XX/XXXX after I sent them the information of my referer and the screenshot of the referralemail ). They asked me to have my referrertext them to confirm. When my referer did so, the Albert representative then dragged on the new terms about whatQualified Spend is. They refused me because they concluded that my spending at USPS is totally for money orders, which can not be categorized as 'good and service '. I don't know why they confounded XXXX and white saying that my spending on XXXX XXXX XXXX packages is a money order service. Such bluffing seems like an excuse for not paying out the bonus. Besides, they even asked me to provide evidence such as receipts to prove that I didn't buy money orders in these spending. How could it be such aPresumption of Guilt from them? I don't have the habit to keep these receipts everywhere in my room. Also, it is their responsibility to provide evidence of why my POS transaction violates these newly added terms. What's more, even if some customers did POS transactions for money orders, how could Albert add new terms to deny such transactions at the final time of the bonus payout? Arbitrarily changing the terms in which the customers were enrolled for the account, however, seems like a bait and switch to bolster their account openings but to deny the right to obtain their bonus.
|
| 03/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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|
Two separate complaints with the same company. I opened an account with Albert Corp. Both a checking and savings account. They do not have a phone number to call and only have the availability to either text or email. I have contacted them by both methods and have received zero support.
The first instance is that I have {$7000.00} in my savings. I recently had an unexpected expense where I was in need of {$1000.00}. Upon attempting to transfer the funds on XX/XX/XXXX from the savings to the checking account I was told that I exceeded the transfer limit of {$15000.00} over a 30-day period. Upon reviewing my transfer history, it shows that I have had no transfer since XXXX. I contacted customer service and was again told I exceeded the limit which I explained that I have not and sent them a screenshot of my transfer history they again stated I would just have to wait which is not acceptable. Again, I showed them proof of my transfers and I am not even close to the limit. Their customer service is now ignoring me by both text and email. I was able to pull two {$500.00} transfers as well as a {$200.00} transfer on XXXX but I want all of my money out so I can close the account.
The second instance is that I am paid on the XXXX and the XXXX of the month from my employment and since the XXXX of XXXX falls on a Saturday payroll goes out on Friday the XXXX. I did not receive my check on the XXXX and assumed maybe it would be there later that night. On XXXX I checked once again, and no check was deposited. I verified with payroll and my online clock in system that the deposit was sent on XXXX to the correct account. I also verified that the last paycheck that was deposited into this account was XX/XX/XXXX ( XXXX payroll for XXXX ) I again contacted Albert 's support by both text and email and am now being ignored. I have requested a supervisor and I have also read their recent reviews that is also occurring to so many other members. I have bills to be paid and have no access to my savings nor my most recent paycheck of near {$800.00}. I have no idea where to go to retrieve my funds and no support. I am in desperate need of assistance.
|
| 10/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
Older American, Servicemember |
|
This is an online ONLY debit card account is with The Albert XXXX debit card issued by XXXX XXXX for Copyright XXXX, Albert Corporation. The app is called Albert.
I started this account XX/XX/XXXX. Have a rainy day savings of {$300.00} and want to close this card out and transfer funds to my bank account. Which is linked to this card. This company asks for verification of linked accounts. I provided two banks. My primary XXXX account was recently closed. I still have XXXX, but a different account number. I also linked my XXXX account. This Albert app is refusing to surrender funds. And continue going back and forth stating that they are unable to verify any of my bank information provided, six times already over the past month. I realized that these people are purposely withholding funds. There no solid way to communicate with them, other than the app, not even an email. When communicating via the app, I then receive a text message from some random individual in response to info from the app. Quite confusing. The text is the same information each time. It never changes it reads as follows : It looks like the statement we received doesn't match the bank account we're trying to verify. Please upload the correct statement.
To re-upload your statement : Pull down on the home screen to refresh the app.
Go to the profile tab ( ).
Tap " Linked accounts. '' Tap " Action required '' next to the institution we're verifying.
Tap " Upload statements.
And the process starts all over again. Over and over. I then decided to look into the XXXX XXXX XXXX and saw complaint after complaint. Yet XXXX response was the same for all consumers. Below is the generic text response in XXXX XXXX XXXX from Albert : We've reviewed your concern and have identified we've resolved the issue directly via text. Please contact our customer support department by texting****************************************** Please assist in this matter. As I do not believe this company plans on returning my money. Plus they have now placed an unauthorized charge on my XXXX account.
They obviously are covering themselves by making generic responses with XXXX
|
| 08/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I have an account with Albert ( managed by XXXX XXXX ). They advertised a promotion where if I referred another person to become an Albert customer and they met certain requirements, they would receive a {$150.00} bonus, and I would also receive a {$150.00} bonus.
She met all of the requirements, and her bonus was posted to her account. I reached out to Albert customer service to inquire when my bonus would pay out. From the start, Albert seemed intent on making sure they didn't have to pay my referral bonus as promised.
- They first responded that the person I referred had not completed their requirements. I explained to them that this wasn't true because her bonus had already posted to her account.
- The next excuse was that she hadn't done it within 150 days. I also explained that was not true.
- The next excuse was that she had deactivated her account. Also not true. She had actively used the account as recently as two days prior.
- They then asked to have her reach out to customer support to have them investigate on her account. She did, and everything checked out on her side. The agent verified the referral link was correct and that she had successfully completed all of the requirements to earn the bonus ( which are also what she needed to do for me to earn the referral ). They informed her that I should continue with customer support on my account- When I reached back out to continue with customer support, they once again claimed that she had not met the requirements. I again proved that to be incorrect.
- The final excuse was that their system did not show that she was referred as a customer and claim that she must have applied without a referral link, and there was nothing more that they could do. I know this to be 100 % false, as I sent the link and helped her in applying/signing up while sitting right next to her. All steps were completed correctly and completely.
I'm not sure what you call this ... bait-and-switch, false/unlawful advertising, etc. At best, these are questionable business practices to make a promise to obtain new customers, then not follow through on those promises.
|
| 01/29/2024 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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I never intended to use this account for savings, I wanted to use it as a short term loan. They didnt offer me a loan. However, with {$80.00} in my bank account their genius felt like I was in a good position to invest money. They took {$11.00} from my checking account. Getting it back has been a horror. It took 5 days for it to clear once initiated - but they initiate with no delay, it is getting the money back that they prevent. I initiated a withdrawal on XX/XX/XXXX with a few hours before it should have been batch processed through the ACH and sent to my bank at XXXX XXXX Eastern time on XX/XX/XXXX. However they did not initiate it. I asked them via chat several times ( because they dont have call in support ) - it took several hours to get responses. They keep saying it takes 2-3 days to clear- which is true- but this is AFTER INITIATION.
It is now Monday XX/XX/XXXX at XXXX XXXX Eastern time and they STILL HAVE NOT INITIATED the withdrawal.
Again my text to support has resulted in waiting HOURS FOR A REPLY and getting the same generic 2-3 business days for a withdrawal completely ignoring that this is AFTER INITIATION.
To cancel the account there must be a {$0.00} balance and no pending transfer. It is my contention that Albert illegally delays withdrawals/ transfers to : 1. Illegally profit off of the interest ; 2. Precent people from closing their account when they would like to, thus forcing a {$14.00} a month payment Many things they are doing are illegal and this company should not be allowed to operate. I am waiting currently HOURS again for a text response which Im sure will be that withdrawals take 2-3 days completely ignoring my question of why it hasnt been intitiated I will pursue a class action Please see my attachment- the withdrawal I initiated at XXXX XXXX Eastern time on Friday XX/XX/scrub>XX/XX/XXXX still has not been initiated by Albert as of XXXX XXXX on Monday XX/XX/XXXX It should have been batches through ACH at XXXX XXXX eastern on XX/XX/XXXX. It was not. It should have then been initiated at XXXX XXXX on XX/XX/XXXX and it was not. This is nothing short of THEFT
|
| 06/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have had a checking account opened with a XXXX named Albert ( https : //albert.com/ ) for over one month. With no prior notice, I was blocked from accessing my account, and the debit card no longer works. I tried contacting the company, which demanded a bunch of documents from me -- purportedly to verify my identity -- and I provided all of it promptly. ( They made me email the documents to a generic support inbox, and did not provide a secure portal to do so, even though it was highly sensitive information that they wanted. ) Yet, despite providing the information by email in a prompt manner ( within about an hour ), my online account access has not been restored, and I have no access to the funds in my account.
This XXXX raises huge red flags because there is no way to speak to a human. The company has a phone number, but it consists only of prerecorded messages, and there is no way to navigate to a human ( you can try for yourself ; the number is XXXX ). The company insists that you contact them through text or email, but they do not respond promptly to either mode of communication. Best of all, they actually encourage you to pay a monthly fee to have access to their representatives ( ironically called " geniuses '' ) by text, even though the representatives are basically nonresponsive when a concern actually arises.
Their XXXX page is filled with complaints similar to mine XXXX XXXX XXXX XXXX ). Can you imagine if a real bank didn't have a phone number that allowed you to speak to a human? And also if that bank locked you out of your account and made your funds inaccessible, with no prior warning? That's exactly how this company operates. I urge in the strongest way possible that an investigation be opened into this company and how it operates. No company should be able to freeze your account for no apparent reason without providing a means to speak to a human to obtain a prompt method for resolving whatever the issue is. Don't let this company escape responsibility for its shoddy operations.
|
| 03/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
In XX/XX/XXXX, several credit cards were opened in my name, the same week my ex wife and I sold our house. I have a fraud freeze on my accounts via the 3 major credit bureaus.
On XX/XX/XXXX, someone fraudulently opened a XXXX XXXXXXXX XXXX checking account in my name. After receiving congratulatory emails and Texts from XXXX, I contacted them and was able to close those accounts. At that time, I also created a XXXX security alert. I have since placed a security freeze.
On XXXX, XXXX, XXXX, I received a congratulatory email from Albert, a prepaid card/ direct deposit company that has an app called Albert . See https : //albert.com They said I successfully opened an account with an account number from XXXX XXXX XXXX XXXX Ohio XXXX
I contacted XXXX XXXX. After several days leaving voicemail messages, someone ( XXXX ) finally called me back.
XXXX XXXX said I don't have an account with XXXX XXXX but that XXXX XXXX supplies the plastic cards to companies like Albert. They said the nature of these accounts is for direct deposit. XXXX XXXX said I should check to verify where my checks from my employer are being direct deposited.
However, many people also use direct deposit for their tax returns. I have less control over that. What if this person decides to fraudulently submit a tax return in my name?
I have emailed Albert at support@albert.com asking them to close the fraudulent account.
I have also filled out an online contact form regarding prepaid accounts at XXXX XXXX 's website, XXXX XXXX XXXXXXXX. Under the section for Prepaid Accounts ( including Albert ) there is a " Contact Us '' button where you can file a complaint for the Prepaid Accounts.
With that all said, the Albert account is still open. I don't know what to do. I need your help closing this one and preventing future checking account/ direct deposit fraud.
|
| 03/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
My attorney yet again recommended me to do this. I have been dealing with this company since XXXX XXXX. XXXX which was a dispute for an XXXX XXXX transaction on XXXX XXXX in the amount of {$380.00} that was taken from my card. So I contacted Albert via text and they said Hi, we reviewed the transaction issue you reported. The transaction was authorized at the time it was initiated, so it is not eligible for credit from Albert. Please work directly with the merchant to resolve the issue. Let us know if you have any further questions.
So after that I told them they cant limit the disputes. I requested for their legal team information but they refused.
So days later I file a XXXX complaint against Albert and submitted a screenshot of the response I got from XXXX which XXXX said Based on the details you provided we recommended you to contact your financial institution and initiate a chargeback.
We can not do anything once funds are taken from your card. Even if it is Unauthorized or the funds do not properly transfer.
We are sorry we couldnt be more of assistance to you.
Yet still after that Albert even refused through XXXX.
So now were up to this point t where Im filing this complaint in hopes to have Albert reimburse these funds that were removed.
There are many banking regulations they must follow and if after this complaint they dont give me a right to file my dispute and end up having my dispute to be rejected in a sense of time frame then they should know this complaint and as well the XXXX complaint and all correspondence I had with them will be used in court when I give my attorney they green light to proceed further with litigation which not only will Albert have to give back my funds but they will be paying me back court fees, attorney fees and as well any damages that me occur even if that is on a financial level.
|
| 03/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2021 I had a balance of roughly {$900.00} in my Albert bank account. I had made a purchase for a rental car through the mobile app XXXX in the amount of {$440.00}. There was an error on the merchants end and I was immediately refunded the entire amount. I then checked my account and seen that there was a positive balance of {$440.00} pending to be re-deposited into my account. I then contacted Albert customer service asking when I could expect it to be available in my account. I was informed they could see it was pending. I continued to contact them. And within days I realized they had removed the transaction from my account completely. ( Later even realizing it was removed from my statements also ) but thankfully I took screenshots of my receipt, my transaction history, the pending positive balance, and our conversations where the representative agreed that what I was correct, that the purchase was made and they could see the balance pending to be re-deposited. But months later Im still battling with this horrible bank Albert to get my money back. Ive been ignored and given the run around numerous times. Ive been told so many different things as to why I dont have my money. Ex. That I never made that purchase, that I never had enough in my account to make that purchase, or being told that the transaction never went though. But Ive followed up with asking well if the transaction was never made, where is my {$440.00}? But Ive gotten no clear answer. Ive went through my statements numerous times. Ive calculated everything and it shows everything Im saying to be correct and Ive told them this many times and they just refuse to take any accountability for their actions. All I want is my hard earned money. Its not okay to be shamed by my own bank and I will NOT stop fighting until I get whats mine.
|
| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American |
|
I closed my Albert app ( company ) account last XXXX, but the app maintained a nominal {$5.00}, or so, and thus remained active without my knowledge. Suddenly, without warning, in XXXX the app started pulling money from my bank account through ACH transfers. I tried to stop the transfers, but the app refused to let me access this function. To fix this the company asked for my bank account statements and photo ID to verify my identity, which I reluctantly did. I do not have active business with this company ( they've been silent since XXXX ) so I didn't want to resend this same information I sent them last XXXX. After all, if they lost it then, how do I know how secure my info really is? The app shows I have {$25.00} in cash and {$5.00} in savings. All I want to do is close the account, but they refuse to let me. I verified my bank account and ID. They acknowledged it was good and confirmed that I have access to the money, but the app still won't let me close the account. It says the balance must be XXXX first. It won't let me transfer the {$30.00} to my bank unless I verify my identity again and again. I am told to send my photo ID for every task I want to perform and the tasks fail anyway. Each time I complain that the app isn't working they ask for my ID again. They have already attempted to steal {$65.00}, then {$62.00} and then {$65.00} from my bank account, but my bank was successful in getting my money back. All I want is to close this account/app out as they told me they would in XXXX and have them delete my personal bank information. They simply refuse and they continue to harass my bank. Please help me close this down. All communication has been by text, so I have no transcripts. Their phone number is disconnected, so this company appears to be shady.
|
| 12/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
The phone number says he with my account is XXXX for my phone in my purse were stolen I made a police report I sent it to your people my name is XXXX XXXX the counter on XXXX XXXX my birthday is XX/XX/XXXX my Social Security number is XXXX email says he will my count is XXXX XXXX XXXX {$1500.00} was stolen from you it was a deposit from XXXX charities I want my money back now Albert Cash Account statement XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Account number XXXX Statement period XX/XX/XXXX, XXXX XXXX, XXXX Transactions Date Merchant Summary Beginning balance on XX/XX/XXXX Deposits Withdrawals Purchases Fees Ending balance on XX/XX/XXXX Get help Text us at XXXX XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} Balance Type Amount Error resolution notice In case of errors or questions about your electronic transfers telephone us at XXXX or write us at XXXX as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
( 1 ) Tell us your name and account number ( if any ).
( 2 ) Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
( 3 ) Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
Banking services provided by XXXX Bank, member FDIC.
|
| 04/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
# XXXX So on XX/XX/2022 at XXXX I had received my direct deposit in my account. After I receive it, there was an {$800.00} unauthorized transaction that was made on my account after the deposit was posted. In the morning, I immediately freeze my card and contact my bank about the transaction. They told me that they couldn't do anything just yet until the transaction was posted onto my account it was still pending at that time and I'll be able to dispute it. So I had to wait 1-3 business days for the transaction to be posted and then I'll be able to dispute the unauthorized transaction to my bank. On XX/XX/XXXX at XXXX the transaction was posted on my account and I was then able to file a claim to dispute this transaction to my bank. They said that it will take 1-3 additional days for them to review it and to respond back to me. I had ask them about cancelling the transaction and they told me to contact the Merchant about cancelling it. I immediately got in contact with the merchant of XXXX and talk to someone that was in charge and explain to them what had happened. They told me that there was no one that made a purchase of this magnitude in person or online and therefore couldn't help me. On XX/XX/XXXX at XXXX they review my claim and there results was that I basically was aware of the balance and the {$800.00} transaction made on my account. I immediately texted them that there was a mistake on there part because at that time of my direct deposit was posted, I was sleeping and wasn't aware of it until that morning when I saw my balance. They concluded that there was no error occurred and as a result of it, the bank was not able to refund or credited the lost money that was taken out of my account.
|
| 03/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Albert.com Alber the app in the XXXX store is a scam app. They take money claiming to help you save money for rainy day funds claiming to help you with financial support. I have tried to contact Albert there is no phone number only email. In XXXX Albert was taking money from my account without my full knowledge in XXXX when I saw an email about my account I re-downloaded the app and tried to withdraw my money from my account in the app. I no longer have the same bank account but I updated all my details as well as bank information. I was unsuccessful in withdrawing my money. I contacted Albert support with over 50+ emails of me sending proof from the previous bank, my current bank, my ID, and a picture of me holding my ID I sent all of this with videos showing that I was unsuccessful with every way to withdraw funds. I was told to contact them back when I have proof from my bank that I was the owner of the account. I sent them that proof. I waited 10 business days for the letter to get to me. Only to be told that I'm supposed to send my current bank statement not my old one like they ask few emails ago. I have sent them proof of my identity 3 times. The latest hoop I had to jump through was them saying it was because of my name on the account. I am unable to update to government name as they asked. No matter what it's another hoop or waiting for customer service to come up with a way to stall in giving my money. If you check the app store the first XXXX review warns people about the apps as well as XXXX XXXX search Albert scam and I'm not the only one. They take a rainy day fund sometimes without your full knowledge and make it impossible for you to take back your own funds.
|
| 08/29/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Money was taken from your bank account on the wrong day or for the wrong amount
|
|
Web |
|
|
I applied for and received a " cash advance '' from Albert ( using the XXXX App ) on XX/XX/XXXX for {$150.00}. Repayment is supposed to occur on my payday. In the past, it would occur on the day after which I get paid on the XXXX and the last day of each month. Albert is aware of this as they request direct access to my bank account for payday amount and timing verification. On XX/XX/XXXX, 4-5 days before my payday, Albert accessed my bank account to take repayment and of course, there wasn't enough money in my account at the time. I get paid on the XXXX ( unless my payday falls on a weekend, then I would get paid the Friday prior ). When Albert was not able to withdraw {$150.00} ( the advance plus a processing fee ), Albert submitted 11 transactions to withdraw from my bank account in amounts ranging from {$.00} to {$16.00}. Each of these transactions has now incurred overdraft fees from my bank leaving my account in the negative. I was not notified that the loan would be taken out in small increments that would do this much damage to my bank account and according to their own words on their website, I was supposed to be able to use Albert to " Cover bills We dont believe in overdraft fees. Instead, we help you make ends meet by advancing up to {$250.00} from your next paycheck. No interest. No credit check. '' By withdrawing money before my payday and then proceeding to withdraw it in 11 transactions when the first did not go through, they clearly do believe in overdrafting its customer 's accounts. Please help me not only clear up this mess, but also rectify the damage to my bank account relationship.
|
| 05/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was hopeful, being the victim of fraud, that Albert would comply with the law and not hold me liable for the fraudulent charges since I reported on time and took the appropriate steps on my end. Unfortunately, it feels like the financial services company, is more interested in trying to find reasons in which to deny claims then they are into trying to assist their customers. Being that they're not a bank, but indeed a financial services company, makes their actions even more questionable. Im left feeling as though they're more interested in holding onto their own profits than doing whats right for their customers. But there are laws, there are rules and there are regulations for a reason. And occasionally, they get tested.
Their careless handling of a minor claim, due to either their incompetence or greed, is not acceptable to me and I will not accept it. I'm incredibly frustrated with their lack of professionalism and the disrespectful way they managed my claim. It's such a waste of my time to have to do this. I understand mistakes are occasionally made ; but this was just unacceptable on so many levels. I would like to give you one final opportunity to reconsider my fraud claim. Im certain that if you do you will find my claims are in fact substantiated and that fraud did take place. Additionally, youll find that I properly reported it, disabled my card and attempted to reach out to you numerous times ; all in an attempt to prevent this and correct it before it got worse. However, I wasnt met with a reliable partner, I was left with silence and ignored while I tried to figure things out on my own.
|
| 04/18/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Can't stop withdrawals from your bank account
|
|
Web |
Servicemember |
|
On XX/XX/23 Albert took {$96.00} out of my XXXX checking account which I did not authorize. I contacted them immediately because I didn't have a payday loan or any other kind of payment due to them. They told me that the {$96.00} was for a years subscription to XXXX, which is some kind of program they offer. I told them I never subscribed to any such thing, nor did I authorize them to take anything out of my XXXX account and I asked for my money back. Round and round we went and they finally agreed to give me my money back, but that it was going to take 4-6 business days. I asked why they couldn't return what they took immediately because it was going to cause my XXXX account to get overdrawn, and that inherently leads to a multitude of other problems. They said they can't process refunds that way and to just be patient. We'll, I still haven't received a refund. I think potentially this is a scam that they run on a lot of people and maybe nobody has reported it and them yet. I have copies of all of our texts back and forth along with my XXXX Bank statement if needed. I just need my {$96.00} back. At this point I'm screwed because of this unauthorized withdraw from my account in so many ways I'm not even sure where to begin other than I've also incurred an overdraft fee from it. Unfortunately I'm caught up In the middle of the payday loan cycle. It's a very delicate balancing act. When that one domino fell its created a chain reaction I'm not sure how to recover from. Please let me know what other information you need from me. I'm unaware of how this process works, but I want to learn and here to help.
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| 10/05/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
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Web |
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I opened an account with a money management bank account in an app called Albert. I recently got a new debit card from my bank I linked to Albert and all of a sudden it UNLINKED my bank. They told me to relink my account as well as my new debit card. I performed this on XX/XX/XXXX. It is now XX/XX/XXXX and it's still giving me an issue. So I decided I want to close my Albert account. According to them to do that I need to withdraw all the money that I have saved in that account so that it can be XXXX. I have done this but there's still a {$1.00} left in my account. On Albert. However upon checking my bank I've noticed that Albert did indeed actually deposit the money into my account but it's still showing up on Albert that I have a positive balance of a dollar XXXX. Not only that but it's still not connecting my bank account so that I can withdraw the funds. They have been absolutely no help at all I find it very odd and quite disparaging that one little change I made to my account cause them to completely unlink my bank account and is making it ridiculously difficult to really get back. I am beyond upset and disgusted with this company I do not want to do business with them anymore but they are refusing to close the accounts let alone their system is just not accepting information that is credible in regards to relinking my checking account from which my income comes from. It's has been a very frustrating and unprofessional experience I've had with them and I do not want to ever do business with them ever again but for whatever reason there are refusing to close my account.
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| 05/21/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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My bank, Albert, advertised a {$75.00} bonus for moving your qualifying direct deposit to their institution. I moved my direct deposit to my account and received the first deposit of {$1100.00} on XX/XX/XXXX. On XX/XX/XXXX I messaged them regarding the bonus because I had not received it. They advised that it had not been automatically detected y their system but not to worry it could be done manually. They requested a copy of my paystub, at which time I informed them it was a benefit deposit but that I did have proof. I sent them a copy of my benefits verification and was told to expect the deposit any day.
On XX/XX/XXXX, after still not receiving the bonus, I reached out to their support team once again. I told them of the previous conversation and once again sent my benefits verification letter. They responded and told me my deposit did not qualify because it was benefits and not from am employer. I screenshot the terms and sent that along with a statement that it clearly states benefits do qualify but that short-term benefits do not. My benefits have been ongoing since 2002. They repeated their previous claim that mine did not qualify because it was not from an employer. They advised me to sign up for a new account and bring my direct deposit and then I will get the bonus. I told them I would be filing a complaint. Some days later it crossed my mind to check under the option to automatically connect and transfer my direct deposit and see if Social Security was an offered option. It turned out it in fact was as well as SSI being one. Still I am being denied the bonus.
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| 06/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
Servicemember |
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On XX/XX/2023, my family and I went to have lunch after an XXXX We ate at the XXXX XXXX and the bill totaled {$120.00}. I handed my Albert card to the waitress to pay the bill. She returned and said the card had been declined twice and gave me the receipts showing it was declined. I then handed her my XXXX card and paid the bill. While she was running the XXXX card, I checked Albert because I knew there was enough money there to cover the transaction. It showed that Albert had charged me {$130.00} for the dinner despite declining the charge. I addressed this with the manager and she brought out the handheld POS system and showed me both declined transactions in their system and then the processed transaction using my other card. Albert is now refusing to refund my money. There is no reason for me to be charged and to be charged for more than the purchase on a transaction they declined. I have been exchanging emails with them all morning and they are saying I now have to get a letter from XXXX saying the charge was canceled. XXXX says the charge was canceled the minute the charge was declined by Albert. A {$120.00} lunch has now cost me {$260.00} due to Albert being thieves. How can you decline a transaction and still charge me for it? I have attached a screenshot of the text saying Albert declined the charges and a screenshot of the actual charge that they still made. Both declined and charged amount were more than the actual bill. I have also attached the 2 receipts from the declined transaction plus the receipts where my bill was paid using another card.
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| 03/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
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Web |
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On XX/XX/2022, I opened a checking account online using my friend 's referral link, at Albert, a financial technology company, its Banking services is provided by XXXX Bank, Member FDIC. There're 2 issues with the referral program and I think it's because their customer onboarding system can not properly track customer 's account opening activity. Issues are as below : 1. I opened this account due to Albert 's referral program offering a referral bonus of {$150.00} to both parties. The person signing up for an account needs to complete the following requirements : Direct Deposit $ XXXX every 30 days for 90 consecutive days ; Spend $ 100+ on goods or services with the debit card every 30 days for 90 consecutive days.
From XXXX to XXXX, I set up my employer 's payroll to Albert with $ 200+ and spent at least {$100.00} each month. However when I reached out the the customer support, they stated that I did not signed up using a referral link. However, I can find from my XXXX XXXX browser history that I actually did use a referral link.
2. In addition, I referred 3 of my friends to join Albert, and only 2 of them were successfully confirmed by Albert that they are eligible for the referral program. Again, Albert 's customer support stated that the third person did not use my referral link. However, I sent my referral link to my friend and he used the link to join.
After several times ' communication with Albert 's customer support, they refused to confirming the eligibilities of the account opening bonus for my friend and myself.
|
| 08/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XX/XX/XXXX me and my husband went to XXXX XXXX in XXXX XXXX, South Carolina. We arrive and XXXX attempted to check us in. She ran my card approximately 3-5 times and was declined. I then looked and my banking app to see what was going on. The charge for {$680.00} was pending. I showed that to her and she told me that there was no charge/transaction on her end. We was not able to check in. We sat in our car for some hours, calling my bank to try and figure out what was going on. We also spoke with the hotel and was told that we could pay and additional $ 200+ to stay for the night. We didnt have that to chance. Hindsight looking if I wouldve paid that and this issue wasnt resolved ( which clearly isnt ) I would have been there with literally {$0.00}. Up until now I have been speaking with my bank ( which is Albert, online who doesnt have a number )XXXX XXXX ( who we initially booked the hotel with ), and the actual hotel itself. They all have pretty much been telling me to contact the other person. Both XXXX and XXXX XXXX have told me that there is nothing they can do because- XXXX XXXX doesnt have a transaction and XXXX didnt process the transaction. My bank told me several different things. Once they told me it would be 15-30 days, then I was told 7 days, then I was told 10 days the money would reverse back on my card. At this point it has been 2 weeks since we went on the trip. I had to have my brother book and pay for me a hotel ( which I have to pay him back ). I was literally in XXXX XXXX with no money and in debit.
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| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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A company called Albert sent me a debit card. I did not ask for the debit card, nor did I open an account with a company called Albert.
My name is printed on the card. Also printed on the card is an account number. I have no knowledge of the account number, do not recognize the account number, and as already stated, have no knowledge of ca company called Albert.
Printed in extraordinarily tiny print on the back of card is the following " Issued by XXXX Bank pursuant to a license by XXXX XXXX. '' I have no knowledge of a bank called XXXX Bank, nor have I ever opened or even applied to open an account with XXXX Bank.
I sent an e-mail to Albert stating that is sent me an " unwanted '' XXXX and asked that it immediately close the account. Albert responded a few hours later that it would close the account. I also asked the following questions.
1. What date was the account opened?
2. How was account was opened? Did the identity thief affirmatively contact Albert or did Albert contact the individual who used my identity to open the account?
3. Does Albert have a social security number associated with my name and address?
4. What policies and procedures does Albert have in place to protect and permanently delete private information about me that it may have acquired from the identity thief?
Albert responded that I must file a police report, complete the FTC 's Fraud affidavit, and send a copy of my photo ID.
Before I give Albert any information like a copy of my photo ID, I need to know that Albert is not a scam.
|
| 08/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Sent card you never applied for
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|
Web |
Servicemember |
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I received an " Albert '' cash ( Debit? ) card with my name on it on XX/XX/XXXX by mail, backed by XXXX XXXX XXXX for which I never applied. I am aware my Social Security number was compromised and had other fraudulent accounts opened in my name in XXXX, to include a brokerage account. That fraud prompted me to initiate a " fraud alert '' with all three credit agencies. This may be another fraudulent use of my Social Security Number. There is very little information beyond a physical card in the mailer, so it is impossible to tell if this is a mailer trying to get your business, or fraudulent account opened by someone else in my name.
I did NOT request an Albert account myself or through any third party, and want it closed immediately. I also want to know HOW it was opened in my name.
On XX/XX/XXXX, I reviewed the XXXX website regarding Albert and discovered I am not the only person who has this uninvited issue.
On XX/XX/XXXX, I tried to call Albert to resolve and learned you can not get support via phone. You can only email support ( which my husband did at my request on XX/XX/XXXX ) or download their App to get support, which would only further compromise my personal info, so I refuse to do that. I don't want their App, I don't want their card.
I have attached a scan of the card I was mailed, and the email I sent Albert. To protect myself from further credit fraud, I initiated a credit " freeze '' with all three credit agencies on XX/XX/XXXX. I also refreshed my current " fraud alert '' status.
|
| 06/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
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|
Web |
Servicemember |
|
I used my Albert card for a security deposit at The XXXX XXXX XXXX XXXX, XXXX NY on XX/XX/22. The hotel placed a {$60.00} hold on my card and informed me the funds would be released at the time of check out on XX/XX/22. When I checked out of the hotel I was informed that the funds were released in full and I would be receiving my full {$60.00} back within 24-48 hours. After 48 hours I did not see the deposit back in my account. I reached out to Albert about the issue and they told me the hotel had not released the hold. I immediately called the hotel and they informed me that they had in fact released the {$60.00} hold and to contact my bank about the issue. I had the hotel email a statement with proof the funds were released. I am now going on 3 weeks with being ignored by Albert about this situation. They have continued to ignore me and when they actually do respond they tell me they are working on it and give me no timeline or explanation about where my money is. This lack of consideration to me at their customer has caused me to receive over draft fees along with emotional hardship from not receiving any support of explanation as to what is occurring. The fact Albert denied any fault until I showed them proof the hotel released the hold goes to show their shady business practices. The fact I have been ignored, neglected, gone into debt and now have financial hardship along with emotional distress also shows they have no consideration for their customers.
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| 05/20/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened as a result of fraud
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Web |
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Albert, which is, I guess, a banking app., has been sent me an account statement update email. The text read as such : " Your XXXX Albert Cash and Albert Savings statements are now available to view in the app. To view them, go to the profile tab ( ) > tap the menu icon > Documents. '' This was sent on XX/XX/XXXX. I immediately replied to the email, to their support team, that I'd never opened this account and wanted some answers. I asked them to cancel the account. However, they then asked me for my full name and date of birth on XX/XX/XXXX, which is very sensitive personal information that could be used to steal one 's identity ; a quick XXXX search tells of the dangers of sharing just this information. I refused to give this information online, and asked that they call me on the phone or send me a phone number. They told me they only offer email and text support, and their messages seem to be AI-generated. I can't even get a name of who I'm speaking to from them. So, I'm very frustrated and this bothered. Either, it seems, my identity was stolen and used to create an account with this company, which I can not now close. Or this company is actively attempting to phish my personal information.
Albert 's website is here : https : //albert.com/ This seems like a highly untrustworthy company, and I hope they can be investigated for the way they're treating people 's personal information and potentially enabling identity theft.
|
| 06/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
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Web |
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I open up an Albert account for a while time now, I have verified the account with my ID and everything. And everything seems alright, I have my ATM card with me.
The link is up with my employee for direct deposit for the month of XXXX payments.
And my employee sent my payment into my Albert account of {$5800.00}, the next this was I got an email saying I should verify my account, I was worried about why are they asking me to verify my account again after they received my payment.???
Then in the process of verifying my account with them, that same day I got the message that they have suspended my account and they have closed it up. Wow just like that?
I reached out to the customer service via text, they are the most useless service in the state.
All they are telling me for the past 10 business days is they cant be of help, there is nothing to do about my funds in the account, and they can not help me.
I asked them to return my funds back to the employee, so then they can close up the account. But all their response was there is nothing they can do about that.
My question is why will you suspend my account in the process of verification after I have done verification months ago?
And why won't you refund my funds back to my employee?
It is over 10 business days and I see that want to steal my funds from me.
Albert corporation gives me my funds back., that is all I want.
And the Government body should shut them down.
|
| 07/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/XXXX, I had {$120.00} taken from my account. On XX/XX/XXXX {$20.00} was taken at a XXXX XXXX XXXX {$100.00} at XXXX XXXX XXXX On XX/XX/XXXX XXXX {$50.00} transactions at XXXX XXXX XXXX and XXXX {$71.00} at XXXX XXXX. I did not authorize any of these payments and as far as I can tell they all occurred in New Mexico or Texas. I have never been to either state and was working or in the process of moving during the times in question. I reported the fraud, froze my card, and reached out to the bank that was responsible for the security of my funds to see about next steps. On XX/XX/XXXX, another {$100.00} was attempted at XXXX XXXX XXXX but because my card was frozen it was unsuccessful. The bank ruled that none of these transactions were fraud. They stated there were no declined transactions on the card after it was deactivated, which is inconsistent with a fraud pattern. This was the day after the {$100.00} transaction was declined. I filed for a review and the decided once again that it wasnt fraud. I sent multiple texts and emails asking to speak to someone in the fraud department or a manager and was ignored. I did not spend this money. As I stated i live in XXXX and have never even been to the states where the transactions occurred. Ive had {$390.00} stolen from me and did not get the assistance I needed from the bank. If you are able to offer any help Id appreciate it. Thank you for your time.
|
| 08/17/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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|
Web |
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On XX/XX/2022 I made a purchase at XXXX. The purchases were.
XX/XX/2022. XXXX. {$8.00} XXXX XX/XX/2022. XXXX. {$110.00} When I write home and my card was unable to be used I went online and found the additional XXXX charges on my account, that were not made by me. I did not make these charges they are fraudulent. I have tried every way I know to make the bank understand that they are fraudulent, and I know this because I did not make them. And the card was always in my position. I have no idea how it happened, I can not explain it. But I categorically deny making these charges, and as a matter of fact, can state that they are indeed fraudulent. They were as follows : XX/XX/2022. XXXX. {$100.00} XX/XX/2022. XXXX. {$100.00} I have tried every way I know to make the bank, ALBERT BANK, operating under a license of XXXXXXXX XXXX OHIO, understand this. In the many many many emails back and forth, Albert Bank reported to me that in their opinion they were not fraudulent, they were not going to refund me my {$200.00}, and that they're findings were binding. After contacting XXXX XXXX, XXXX said that they were wrong, Albert Bank is in violation of XXXX XXXX XXXX agreement, and I should contact MasterCards fraud department. I did as well as the Consumer Financial Protection Bureau, the banking Regulators in Ohio, and others. This is outrageous, it is wrong, and Albert Bank should be treated as a rogue company
|
| 04/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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|
On XX/XX/XXXX I reached out to Albert to dispute charges from a company XXXX. I also reached out to the company to notify them of fraudulent charges. Albert denied my dispute. The company did an internal investigation and did find fraud in the card use and attempted to refund the card on XX/XX/XXXX. Albert denied the refunds. I then sent 2 pieces of evidence to Albert to reopen the dispute. These disputes were again denied and Albert asked I reach out to the merchant to refund a new card. The company sent me an email stating they could not refund a card not affiliated with an account and because I did not have an account the bank would need to take the proper procedures to help refund my money. Albert again denied this claim. On XX/XX/XXXX an email was forwarded to Albert from XXXX asking Albert to attempt chargebacks or dispute accordingly. The email went ignored by Albert. On XX/XX/XXXX I sent the exact same email via text to Albert and at this point Albert acknowledged and have claimed to attempt chargebacks. As of XX/XX/XXXX Albert will not credit my account and according to Pulsz Albert has not attempted any chargebacks. Albert has consistently shown negligence, is EXTREMELY slow to respond, does not give evidence to support their claims, and is in violation of multiple FDIC guidelines. I am asking my funds be returned to me right away and Albert be held accountable for their business practices.
|
| 10/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have an account with Albert bank. They have a program to automatically withdraw funds from my normal bank account ( XXXX XXXX XXXX ) and set it aside in savings. I had to wait over a week to even be able to access the full amount of funds they withdrew from my account, their FAQ tells me this os due to the amount of time it took to make the external transfer, although my bank account certainly had had the funds removed the day the transaction was initiated. When I finally saw they had completed their end of things and that I had the funds there in my Albert savings account, I went to withdraw the money ( {$310.00} ) and the best option was to have it put onto my Albert checking account card. After withdrawing the money, both the checking account and savings account showed a {$0.00} despite saying that it would be instant in my checking account. This was yesterday. I have not been able to get a hold of anyone, as they do not offer live customer support agents to speak with. Additionally, on the phone number they offer you to call and get customer support instructions, the instructions are not accurate. There is no option that they have described on the app. They have stolen over {$300.00} from me, and have given me no form of recourse or path of resolution for this. I need that money now. I want this company to be penalized to the highest extent possible and I obviously want my money back.
|
| 09/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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I, XXXX XXXX, have been a victim of fraud and theft which lead to unauthorized charges on my Albert bank card ending in XXXX. On Friday, XX/XX/XXXX. I reported the crime to XXXX PD, the unauthorized/ fraudulent Albert card transactions were investigated and deemed as felony theft and fraud crimes.
On Friday, XX/XX/XXXX, I provided the XXXX Police Departments case # XXXX, to Albert for supportive evidence of the fraudulent charges.
I repeatedly request for Albert to act on the fraudulent charges and have not received adequate consumer support.
I have repeatedly requested for their response via email 6 times without any response.
Via text, Albert continues to only text communicate with me, avoiding addressing the fraudulent charges solution.
I have approximately {$500.00} in fraudulent unauthorized charges on my Albert card that I am requesting for Albert to address immediately.
Per XXXX PD, no one from Albert had yet reached out to confirm this case and fraud / theft crime.
I stated that I am requesting immediate attention to this matter due to immediate financial obligations as this fraud occurred on my pay day I also informed Albert that I will also be pursuing legal action for Albert to address this fraud that has left me robbed with damages for approximately {$500.00} as they continue to neglect clear communication with their process in which they intend to carry out
|
| 04/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
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Albert ( XXXXXXXX XXXX ) has been charging my account and closing / reopening and closing in a non proper form. First of all they emailed me saying they were closing my account due to non normal suspicious activity yet couldnt say what the activity was. So they close the card and then tell me to withdrawal all the funds within 5 business days to an external account. When I try to withdrawal the funds it sits in initiated and never goes through. There were unauthorized charges on my account from XXXX XXXX XXXX XXXX. Albert advised me to go contact the merchant myself to deal with the fraud. So then I reached out to this merchant and advised them of the unauthorized charges. At that point they attempted to refund all the charges which is over {$800.00} Albert then declined the refunds, and then messages me telling me they temporarily lifted the suspension and I need to go tell the merchant to issue the refunds again because Albert declined it. The merchant is confused and doesnt want to double credit. Albert tells me they already declined it and I need to go back to the merchant. I disputed the charges as unauthorized and they do not care. Albert told me to go handle it myself but then blocks the merchants refunds then unblocks the card and tells me the next day they reblocked the card once the merchant attempted the refunds again. This is not good service this is consumer abuse.
|
| 07/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
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|
Albert bank offered a new checking account bonus of {$500.00} for completing completing the following actions : * Direct Deposit $ XXXX every 30 days for 90 consecutive days * Spend $ 100+ on goods or services with the debit card every 30 days for 90 consecutive days Albert also offered a {$500.00} bonus for referring others to open an Albert account XXXX up to a maximum payout of {$1500.00}. On XX/XX/2022, Albert confirmed in writing that I had referred 5 people.
Here is my timeline : * Opened account XX/XX/2022 * Spent {$100.00} on debit card XX/XX/2022 * {$200.00} Direct deposit XX/XX/2022 * {$200.00} Direct deposit XX/XX/2022 * Spent {$100.00} on debit card XX/XX/2022 * {$200.00} Direct deposit XX/XX/2022 * {$200.00} Direct deposit XX/XX/2022 * Spent {$100.00} on debit card XX/XX/2022 * Albert paid me {$500.00} for a referral on XX/XX/2022 * {$200.00} Direct deposit XX/XX/2022 * {$200.00} Direct deposit XX/XX/2022 * Spent {$100.00} on debit card XX/XX/2022 At this point, according to their terms, I should have been paid a {$500.00} bonus for opening the account. Additionally, I should have received my remaining {$1000.00} for referring others to Albert.
I have reached out to albert inquiring about the remaining bonus money. Albert told me they would look into it, then stopped responding. Additional attempts to inquire about the promised bonus resulted in no response.
|
| 02/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
|
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I randomly received a text messages from my bank notifying me that my pin number was successfully changed. I absolutely did no such thing. I immediately logged into my account and changed my password and pin. This happened again after a couple of hours. My online bank, Albert, does not have a way to talk over the phone. Only by text and email. I texted them the same day and explained the situation. They simply told me to change my password again. I did. A couple days later the same thing happened. That time there were some attempted charged that did not go through. I notified them again. They said there was no issue since nothing was charged. A third time pin change message was sent to me. This time i could not log in to my account. That same day i noticed i still couldn't log into my account. It took the entire day but i was finally given access to my account again. Immediately i noticed XXXX fraudulent charges. Very obvious ones. It took me XXXX days to be able to submit a dispute because of how albert bank is set up. I finally did. I was told the descion was that nothing will be credited to my account. I am a victim of fraud and albert bank did not take the matter seriously even when I notified them of a suspicious activity before fraud charged even happened. I have little money. Like many others i am struggling. And i feel victimized by albert bank.
|
| 08/05/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XX/XX/2023 I requested that Albert Genius close my account. They would not, as I was told I had to unlink my primary external bank account. I tried to unlink my external bank account, but I kept getting an error message stating Unable to UNLINK primary bank account. I informed the customer service rep at Albert about this error. I tried over multiple days and I could not unlink my primary account. I was charged an {$8.00} by Albert and it caused a {$30.00} overdraft. I made the rep at Albert aware of this. I also filed a complaint with the Better Business Bureau to no resolve, as Albert insisted that I needed to unlink my bank accounts continue with account closure. However, I can not unlink my bank accountant because their system wont allow me too. Today, as I logged into my bank account, I had another {$8.00} charge from Albert Genius AGAIN. And I was charged a {$30.00} overdraft fee by my bank AGAIN for the second time in 2 months. This was after over 10 emails with customer service reps informing them to close my account. And after the Better Business Bureau complaint, Albert answered that I must unlink my account. But I can not be because the system will not allow me to. I want Albert to close my account and stop withdrawing funds. I would also like a refund if the {$16.00} in charges AND the {$60.00} in overdraft fees that Albert has caused.
|
| 07/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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On XX/XX/2022 I made a purchase at XXXX 's XXXX in XXXX at about XXXX. Immediately afterwards I received text messages showing that transactions for : ( 1 ) {$100.00} XXXXAtm withdrawal - XXXX XXXX rejected for wrong Pin. XXXX, NY.
( 2 ) {$180.00} -Atm withdrawal - XXXX XXXX - rejected for insufficient funds. XXXX, NY.
( 3 ) {$82.00} -Atm withdrawal - XXXX XXXX XXXX rejected for insufficient funds. XXXX, NY.
I immediately checked my bank account and found that 3 unauthorized transactions had gone through : ( 1 ) {$100.00} + {$2.00} ATM fee at XXXX XXXX in XXXX NY.
( 2 ) {$100.00} + {$2.00} ATM fee at XXXX XXXX in XXXX NY.
( 3 ) {$100.00} + {$2.00} ATM fee at XXXX XXXX in XXXX NY.
Totalling {$310.00} in unauthorized transactions.
I immediately emailed my bank ( Albert ) and they told me there was nothing that they could do until the transactions settled. Next, I froze my ATM card. On Sunday XX/XX/2022 The transactions settled and I filed a dispute. Albert 's " XXXX '' ( that's what they call their employees ) concluded incorrectly that the charges were legitimate.
I asked them to reconsider their findings because I would have had to be in 2 places at once in order to make transactions in XXXX at XXXX and XXXX at XXXX. They closed the investigation and told me that they would not be crediting my account.
|
| 01/26/2024 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Payday loan
|
- Charged fees or interest you didn't expect
|
|
Web |
Servicemember |
|
I reached out to Alberts as soon as I saw the charge. They informed me it was a for a genius subscription that I had cancelled on XX/XX/2024. I have gone around in circles with them because they did not cancel the subscription as I asked to do and instead took out money from my account for an investment account and then charged me the fee. This was done via text so they have the history of my conversation. I asked their representatives to make sure there wasnt any other susbscription or that no other monies would be taken from my account and they informed me that I was all set.
Today, they wont even acknowledge that the transaction was unauthorized or that their representative gave me incorrect info. I spent an hour trying to resolve this and they keep going around in circles. They escalated the issue twice and I still did not receive the requested refund. Instead I had to write back and ask for a status. What I got was that they would close the account but it would take up to 14 days to resolve it. This company is using unfair and deceptive tactics. They lure you in and its an advance and then con you into setting up all these accounts. The worst part is that even after you cancel the services, they go ahead set up the investment account so they could charge you the XXXX for the investment subscription.
|
| 04/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Now I originally signed up for Albert over 3 years with a credit union account that I had also linked to it. Not long after that I ran into problems with that account where funds were pulled out of tat account when I didn't have them after notifying the company that was going to charge my account for a little more time causing it to go into negative to where I could not bring said account back to positive or out of negative balance. I then let it go which was closed and never signed onto Albert again after that. Recently a friend who I haven't spoke to in over a year sends me XXXX $ out of the blue and when I logged into the app I see that it was sent to that closed account and I have no way of getting it removed. I've spoken to customer service and was told to call the credit union and ask for statement which I did only to be told that they will not provide any statements to prove that account is mine until the negative balance is settled. After returning back to the customer service chat they then kept running me around with different solutions that I have already either tried or have no way of completing any of those solutions. They have had me waiting for 3 days now for one more solution which I personally think they are not going to do anything for me in getting back that money and are just stalling.
|
| 11/22/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
XX/XX/XXXX {$14.00} XX/XX/XXXX {$7.00} XX/XX/XXXX {$44.00} XX/XX/XXXX {$44.00} again XX/XX/XXXX {$130.00} XX/XX/XXXX {$30.00} XX/XX/XXXX {$14.00} I signed up for Albert originally for a payday loan type service. Once paid back, the same week they started taking money from my account. It was small amounts at first, like $ XXXX- {$7.00}. I reached out to support to stop taking funds from my checking account. They explained that I turned on the feature, told me how to turn it off and I did. They did not inform me that the feature turns itself back on until a few months later. I have tried numerous times to cancel the service, I have canceled and got new debit cards. It will not let me delete my bank information. They will not let me close the account. I spent an hour on the chat, because they do not offer a phone number, and they charged me again {$14.00} the very next day. Its XXXX, I had to make an appointment for my real bank to close my account because Albert will not stop taking from the account. I told them to keep the money they keep taking and just close the account and not take anymore but they say they cant. They cant close the account until the charges stop pending, but as you can tell they keep taking the funds and the charges will never stop pending.
|
| 08/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My account was hacked and they used my ENTIRE paycheck. Over {$800.00} in XXXX day. The charges are all from businesses in XXXX, XXXX or XXXX. I am in XXXX. I can prove I never left. Also, looking at my previous charge pattern, I dont eat out. I dont know how XXXX person could make XXXX different restaurant purchases and XXXX different movie theatre purchases in a few hours.
This happened on a Friday. Everyone gets paid on Friday. These charges happening after I got paid is not indicative of any special awareness of my account balance. Friday is payday for everyone.
I was not aware of the charges until I got an insufficient funds message. The thiefs obviously just kept charging until something got declined. I immediately froze my card and XXXX more charges tried to come through after that.
You are FDIC insured for this sort of occurrence. Why is my claim being denied when its so obviously fraud??? The transaction pattern is definitely indicative of fraud. XXXX restaurants and XXXX movie theatres in 1 day?!
I just opened this XXXX account and this is my second direct deposit and someone drains my account?? Ive had my XXXX account for years and never had any issues. So this is a security issue on your end and I need my money back.
|
| 02/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I signed up for Albert on XXXX where I then signed up for Albert XXXX for the year. This service cost {$66.00} for the year and would grant me cashback offers if I have a direct deposit. There were no limits on what I could spend on to get my cashback. For the past 6 months, I have regularly been going to stores, activating cashback for that store, and buying a gift card from that store. That worked flawlessly up until XXXX XXXX I had visited XXXX, activated my cashback offer at XXXX, and bought {$50.00} of gift cards. I should have received 10 % of that, or {$5.00}, within seconds of my purchase. However, I did not receive any cashback. I texted support later than day and they said to wait for the transaction to settle and you will get the cashback. The cashback still hadn't posted by today XX/XX/XXXX so I messaged support. Support said that they no longer offer cashback on gift cards. There was no mention of this anywhere in the terms, and I was able to get cashback on gift cards on XX/XX/XXXX. This policy change was never described to me, and results in a significant negative impact on my use of Albert. I have practically no use anymore for Albert and would like my {$5.00} cashback and a refund on my Albert subscription.
|
| 06/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American, Servicemember |
|
I repeatedly had trouble logging in to my Albert account & had to request numerous password changes. Albert locked me out of the account. On XX/XX/2023 I began communicating ( via text ) with Albert Support to get the account unlocked. An account specialist reviewed my account & informed me they suspended my account. When I requested the return of the funds in the account I was told I would need to request a reversal of the direct deposit to access my funds. I did as requested & the direct deposit going into the account was reversed. However, there was a cash balance in the account before the direct deposit occurred & it remains in the Albert account. I repeatedly tried unsuccessfully to talk to a live person & was told that Albert had determined that texts & emails were the best way to meet their customers needs. Albert texted we can not provide any further information or details regarding the funds in your account, and we can not remove the suspension that has been placed on the account. This is unacceptable & illegal to refuse to refund the balance in my account. I have provided Albert with my bank account information so that the balance could immediately be returned to me. They are no longer responding to texts.
|
| 07/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
The business Albert XXXX won't pay out new account sign up bonus even though all requirements are met.
I got referred to sign up a new account on Albert a few months ago. The term mentioned that if I have more than {$200.00} direct deposit from day1-30, day 31 to 60, and day 61 to 90, as well as spend {$100.00} using its debit card during the same bonus period, I should be able to receive {$500.00} bonus. However, in my case, I have already met all requirements, but has not yet received the bonus.When I reached out their support, their first reply was there's no promotion code on my account. This is insane, since I do received a message from them that I'm qualified for this bonus. I also provided screenshot and other information as much as I can. The support still would like my friend who referred me to reach out to them and provide information, which I also did. Even worse, now they admit that I'm qualified for the promotion, but they started to complain about my spending on the card.
In short, I don't see the business wanting to pay out the bonus as their terms say. This is the reason I'm filing this complaint, and I would like to receive my $ XXXXbonus for meeting all requirement on new account.
|
| 11/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I noticed a charge pending to my bank account on an app that I had a free trial with but do not use ( Albert financial app, which claims to be insured by the FDIC ) I immediately went to cancel the subscription and ask for a refund since I did not find use for their financial services. When I canceled, I received a response your subscription is canceled and you will not be charged. Under the impression that the pending charge would be dropped, as is very common with subscription services canceled before being used, I deleted my account. Unfortunately the {$14.00} subscription fee still went through after pending. This caused a {$35.00} overdraft fee. The fee put my account further in the negative. I then incurred another overdraft fee from a subscription ( {$1.00} ) that I had planned for. This {$1.00} then caused a new {$35.00} overdraft fee. Albert support claims there is nothing they can do since my account was deactivated. i asked to be escalated to a supervisor. This app is supposed to help financial consumers but instead it makes the financial hardships increase. After messaging all day and only being offered a refund of {$14.00} ( which didnt even go through ) I decided to file a complaint.
|
| 01/22/2024 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Payday loan
|
- Can't stop withdrawals from your bank account
|
|
Web |
|
|
My account was charged {$14.00} on XX/XX/XXXX.
However my account was canceled from my communication with the text customer service chat during XXXX of XXXX. They do not have a customer service phone number.
In addition to the {$14.00} charge on XX/XX/XXXX, I have also been charged the following amounts on these dates : {$12.00} - XX/XX/XXXX {$12.00} - XX/XX/XXXX {$14.00} - XX/XX/XXXX {$17.00} - XX/XX/XXXX {$12.00} - XX/XX/XXXX Prior to these charges, an advance on XX/XX/XXXX was paid to ( Albert ) on XX/XX/XXXX.
I have requested an immediate re-cancellation of my Albert account, and the ceasing of charging my bank account. I also requested an itemized ledger of the charges to my account, to justify WHY I have been charged so many times after an advance was repaid.
- Albert customer service emailed me back, ignoring my request for itemized ledger to justify their charges. Then they proceeded to tell me that I could not cancel my account until I withdrawal money they took out of my account without my authorization, for their savings program. I did not authorize any of these transactions since XX/XX/XXXX. I would like to have my money refunded but these requests have been ignored as well.
|
| 05/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Servicemember |
|
Albert ( XXXX XXXX XXXX ) ; Albert is a financial management application that hosts or offers to that of financial management and investment tools ; with that of a prepaid debit card service. Upon linking stated card with my XXXX XXXX XXXX account ; such service provider engaged in mutliple transactions non-initiated by myself the user. When contacting the company of regard ; the company sent back a flippant ; " This is what our service offers email '' ; indicating a state of non-care to company intiated transactions and exhibited manipulation of user funds debited from the XXXX XXXX XXXX account and transacted to that of Albert. Of which potentially involved to that of hidden fees referant to the use of such stated service. Access had to be subsequently removed from XXXX XXXX XXXX ; and each illustrated debit referented of association to that of fraud for the purposes of preventing such stated transactions and transactionality. When requested the deletion of such stated account ; such service potentially did not reply under after addresing such with XXXX XXXX XXXX. Use of 3rd party banking or payroll applications typically defaults to that granting access to that of primary bank accounts.
|
| 06/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I opened a new account with the app- Albert ( XXXX XXXX XXXX with a referral code from a friend in order to qualify for their promotional offer of {$500.00} for completing activities ( direct deposit for 3 months and spending at least {$100.00} on the debit card each month ). I opened the account and transferred money from my XXXX account on XX/XX/2022. I received the card in the mail and activated it and used it twice. I had a direct deposit sent to me. Last week on XX/XX/XXXX, I couldn't log into the app, after even doing a password reset and I contacted support to assist me. After going back in forth in both text and email, they told me I was not in compliance with their rules and they would be shutting my account with no further information. I can not get an actual person on the phone, and through the text service they keep apologizing and then telling me to be patient. Then they follow up saying no further information can be given, after I have repeatedly asked them to confirm how my funds would be released to me. They are refusing to cooperate. I'm really upset, I did nothing out of the ordinary and I suspect they are closing the account out of overselling the promised bonus.
|
| 07/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I got referred to Albert by my friend and their joining terms promised to pay {$500.00} to me after completing the qualifying activities for the first 3 months ( direct deposit and debit card purchase ). After a few days of joining, I confirmed this over text support and they verified the same saying that they see me being referred by my friend which makes me eligible for the bonus. However, after meeting all the criteria I don't see {$500.00} yet deposited into my account.
Also, after joining Albert, I referred two of my friends for a {$500.00} bonus each ( 2* {$500.00} = {$1000.00} in total ) and they joined via my link & completed their activities as well but I don't see any {$1000.00} deposit in my account for referring them.
But now after a few months, when it comes to paying the bonus, I tried to contact Albert over email and they said they don't see I was referred by anyone which is not true.
I hope this is not the experience you would like your customers to face. Please resolve this and my account should be deposited {$1500.00} in total ( {$500.00} for joining and completing activities + {$1000.00} for the 2 friends I referred ). Thank you.
|
| 10/23/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Earned wage access
|
|
|
Web |
|
|
I subscribed to genius plan from Albert on XX/XX/XXXX at a cost of {$14.00}. They make it seems like this is required to use their payroll advance service. After enrolling and providing payment information, they signed me up ( without a separate acknowledgment or approval ) for an auto-saving/investing service, where they periodically withdraw funds from your regular checking account and invest it in funds controlled by Albert. Please see attached screenshot for the dates of deposits.
I planned to cancel the subscription before it renews, so I went to the cancellation page on XX/XX/XXXX. The portal will not allow any cancellations while Albert holds any of your investments. I requested to withdraw any investments on XX/XX/XXXX, but as of XX/XX/XXXX the funds are not available and I have been charged a {$14.00} fee to renew the subscription for another month. When I attempt to withdraw the funds it shows that no funds are available. I feel this is unfair because the cancellation terms were not disclosed at the time of subscription, and I did not affirmatively invest funds through Albertit debited my checking account automatically.
|
| 04/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Albert ( banking services provided by XXXXXXXX XXXX XXXX ran the below promotion in XX/XX/2022 and still running. See attached screenshot Albert is offering a referral bonus of {$150.00} to both parties. The person signing up for an account needs to complete the following requirements : Direct Deposit $ XXXX every 30 days for 90 consecutive days Spend $ XXXX on goods or services with the debit card every 30 days for 90 consecutive days.
I was referred by a friend. Opened an account using his referral link on XXXX and satisfied all the requirements for XXXX, XXXX and XXXX. Now Albert is refusing the {$150.00} bonus saying it did not track.
I followed all the requirements correctly. If it's a problem with you application and system, why should I get penalized.
Further, I also referred XXXX XXXX who also satisfied the requirements for 3 months. Albert is refusing to grant me the {$150.00} bonus for referring XXXX too.
Request Albert ( XXXX XXXX ) issue me the {$300.00} bonus ( {$150.00} for me opening the account and satisfying the requirements, {$150.00} for referring another person who also satisfied the requirements.
|
| 04/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/22, I signed up for a bank account with XXXX. I clicked through my son 's referral link, stating we would both earn {$150.00} after : -Receiving a qualifying Direct Deposit of {$200.00} or more every 30 days for 90 consecutive days.
-Spending at least {$100.00} or more on the debit card every 30 days for 90 consecutive days The attached " XXXX '' shows the requirements for receiving the bonus.
The attached " XXXX & XXXX '' shows the terms & conditions, governing qualifying debit card spend and direct deposits.
The attached " XXXX '' shows that I've met these requirements within the terms & conditions.
The attached " XXXX '' shows that the referral successfully tracked.
The attached " XXXX '' shows that their system has failed to successfully tag my employer 's direct deposits as legitimate.
I reached out on XX/XX/22 about receiving the bonus, and received a canned response, shown in " XXXX XXXX Despite all of this I'm receiving an apathy toward researching the matter. I'm hoping by filing this complaint, that the issue can be taken seriously, and that my son and I can receive our bonuses.
|
| 08/10/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Can't stop withdrawals from your bank account
|
|
Web |
|
|
I downloaded the XXXX XXXX on XX/XX/2023 and borrowed {$75.00} that was to be repaid from my bank account on XX/XX/2023 along with a {$6.00} fee. The loan was repaid on time. When you download the app it takes you through several prompts before borrowing offering, savings, investing, etc. You are not given the option to decline but the app says you can withdraw the auto savings and investing and cancel your membership at any time. The membership is {$14.00} per month. I have been trying to cancel the membership since the loan was repaid and the app will not give me the option to cancel. I keep getting an error saying I am unable to cancel because even though I withdrew the auto withdrawal savings and investing they took from my account, I have to wait for the transaction to clear. It is a scam. I have tried to withdraw several times and they will not let me close my account with them. Their practices are unethical and simply are designed to ensure a consumer pays them {$14.00} per month. Please assist with helping me to close this account and stop them from taking money from me every month. Thanks
|
| 07/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Albert had a bonus promotion back in XXXX, 2023. I qualified for all the rules posted on their website at the time : ( 1 ) Confirm you are eligible for the direct deposit program ; ( 2 ) Set up direct deposit with Albert Cash ; ( 3 ) Receive a qualifying direct deposit of {$500.00} or more within 45 days of joining Albert ; ( 4 ) Receive a qualifying deposit of {$500.00} or more every 30 days for 90 consecutive days ; ( 5 ) Use your Cash card to spend {$200.00} or more on qualifying goods or services every 30 days during the same 90-day period ; And ( 6 ) Meet all of the above requirements within 150 days of joining Albert.
I opened the account in XXXX, 2023. From XXXX to XXXX, I had direct deposits totaling {$810.00} and debit purchases totaling {$200.00}.
From XXXX to XXXX, {$910.00} in direct deposits, {$330.00} in debit purchases.
From XXXX to XXXX, XXXX in direct deposits, {$320.00} in debit purchases.
After emailing back-and-forth several times, they continually tell me that I did not qualify for the bonus, even though I clearly did. They are refusing to pay out my bonus.
|
| 12/10/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Albert banking sent me a text alert on XXXX XXXX XXXX XXXX XXXX XXXX XXXX stating they were mailing me a new debit card when i didnt ask for XXXX. A representative locked my account for " security reasons '' when i already verified myself. I have not been helped in anyway. I just keep being told that my situation has been escalated. The representatives have been ignoring my text messages and emails. Its currently XXXX XXXX XXXX XXXX with no resolution and no access to my online accout or money. On XXXX XXXX XXXX I provided XXXX forms of id 's & photo of myself to the albert agents. They have not tried to resolve my issue in a timely manner. I am waiting access to the remaining money in my account and i want to close the albert bank account. I have never had an issue until XXXX XXXX. To be ignored and to have gone XXXX plus hours without access to my money is unacceptable. I still have not received any feedback as to when i will be able to access my account. Albert banking does not value their customers and need a phone line where customers can communicate with a real person via phone.
|
| 07/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I opened my account with Albert Bank in late XXXX ( around the XXXX ) after my friend, ( initials XXXX ), referred me to their app. There was a promotion where the referrer and the referee will receive {$500.00} if certain terms and conditions are met. I explicitly remember my friend 's name showing up when I opened my account, indicating that the referral had processed properly.
Recently, I had completed all of the requirements needed to receive the {$500.00} bonus. However, when I reached out to customer service at Albert Bank, they said there was no referral tied to my account. It sounds as though they are trying not to pay out the referral bonuses that are rightly due to my friend and I.
My friend has also reached out to their customer service indicating that he did indeed refer me but we have received no response or indication that they will make things right. I have heard that others have had this same problem with Albert Bank so I do hope that they remedy the situation for all involved parties.
Thank you for your help and support.
|
| 04/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/22, I signed up for a bank account with Albert. I clicked through my friend 's referral link, stating we would both earn {$150.00} after : -Receiving a qualifying Direct Deposit of {$200.00} or more every 30 days for 90 consecutive days.
-Spending at least {$100.00} or more on the debit card every 30 days for 90 consecutive days The attached " AlbertXXXX XXXX shows the requirements for receiving the bonus.
The attached " AlbertXXXX XXXX XXXXXXXX '' shows the terms & conditions, governing qualifying debit card spend and direct deposits.
The attached " Albert_XXXXXXXX '', '' AlbertXXXXXXXX '' shows that I've met these requirements within the terms & conditions.
I reached out on XX/XX/22 about not receiving the bonus, and received a canned response, shown in " AlbertXXXXXXXX XXXX', '' Albert_XXXX '', '' AlbertXXXX '' Despite all of this I'm receiving an apathy toward researching the matter. I'm hoping by filing this complaint, that the issue can be taken seriously, and that my friend and I can receive our bonuses.
|
| 01/27/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/2022, I received in the mail an unsolicited Albert cash card. The card reflects my name and was mailed to my home address. On XX/XX/2022, I sent an email to XXXX notifying them that this was a fraudulent account opened in my name. I requested that they close all accounts in my name and send me confirmation that action to close all accounts in my name were closed. On XX/XX/2022, I received an email from XXXX thanking me for bringing to their attention the Albert cash card I received in the mail. They asked me to confirm the full name printed on the Albert cash card and the last 4 digits of the debit card number. They indicated they would close the account once this information was received. On XX/XX/2022, I responded with the full name on the Albert cash card and the last 4 digits of the debit card number. I requested written confirmation that the account was closed and also confirmation that there were no other accounts open in my name. As of XX/XX/2022, I have not received any further communication from Albert.
|
| 08/11/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I have reached out to Albert banking institution first attempting to remove my XXXX account that was linked to this savings account. With the abysmal customer ( lack of ) support I received it escalated to mt request to withdrawal my savings and close my account. I have spent 44 days attempting to do so. The customer service agents just keep giving me the run around - only stating the same response over and over again and thank you for your patience. They have almost {$3000.00}. They say my check is in the mail but has not way to track, however when I reach out they say they see the check is en route so give it more time. When I question how they can see that is the status when I was told there was no way to track they do not respond. The only way to speak to someone is via text message. They say they do not have a phone number to call for assistance. I was clear from the start I needed the money to pay a bill due XX/XX/XXXX. It should not take 44 days to withdraw money from your savings account.
|
| 02/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
Servicemember |
|
My tax return was deposited onto my Albert cash card on XX/XX/22. I moved money to the savings option so that there would not be a large amount on the cash card in case it was lost or stolen. I do this all the time. I went to move money back to the cash card so I could pay my bills and it would not allow me. It stated I had reached my limit of XXXX and needed to wait 30 days. I then contacted support to see if they could help me by moving the money or raising the limit so I could pay my rent and car payment. They stated no. I asked to speak to a supervisor and they ignored me. I then asked if I could close my account and having the money sent to my external bank that is linked to my card. They stated they could not do that until my balance was 0.00. I need help accessing my money. I'm going to evicted and my car repossed if I can not access my money. I went and read the agreement and the only thing it says is you can not take more than XXXX out of an ATM. Nothing about transfers. Please help!!
|
| 09/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Albert XXXX refused to honor the terms of the bonus that they offered. I can prove that they are breaking federal laws. I have screenshots from their website which will prove their crimes against me. I will be very specific with my CFPB complaint and I will not waste your time. I will only include the relevant details. I applied for a checking account and I was approved on XX/XX/2022. Albert XXXX was offering a {$500.00} bonus for new customers when I was approved. I met the requirements of the offer and they still refused to pay the bonus. I have included screenshots of the terms from XX/XX/2022. I met all of the requirements and Albert XXXX tried to avoid paying the bonus. Please stop Albert XXXX from taking advantage of their customers through false advertising. If you do your research you will see that Albert XXXX has a history of trying to scam their customers.
I contacted Albert XXXX through their app on XX/XX/2022 and XX/XX/2022. They refused to provide any help to resolve the issue.
|
| 11/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On Friday, XX/XX/XXXX I received a debit card in the mail of an account I did not open. I have already placed an alert on all the credit bureaus and with XXXX several weeks ago due to fraudulent activity.
The debit card was with a company called " Albert ''. I reached out to Albert the same day but they do not seem to have a phone number. I emailed Albert support at support@albert.com describing the account as fraudulent and asked to close the card. I included images of the card, the envelope the card came in, and information regarding the card. I received an email stating they would close the account if I confirm the name on the card and the last four digits of the card.
As you can see from the attached emails, I already supplied that information, even in the subject line of the email. Many companies delay taking actions regarding fraud until I file a complaint with the CFBP.
I am hoping for help so the company actually makes a real response instead of delaying action. Thank you!
|
| 01/25/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XXXX XXXX, 2023, I contacted Albert App ( who uses XXXXXXXX XXXX ) to try to withdraw funds I had forgotten about ( so the account hadn't been used in quite some time ). I updated all my information, such as address, phone number, and even added a new bank account since the one that was in there already had been closed for several years. After verifying the new bank account ( via small test deposits ), I attempted to transfer the money out but it wouldn't complete the process. I contacted them to resolve the issue, and they proceeded to constantly demand account statements ( for verification purposes ) for the account that no longer exists. I tried explaining to them that since the account has been closed for more than 5 years, the statements they were requesting no longer exist. Per their terms and conditions, they will accept other documents ( such as a utility bill or an affidavit ), but they refuse to honor those terms and they continue to withhold access to my funds.
|
| 04/12/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XXXX XX/XX/XXXX I received a notification from Albert stating my XXXX account ( the primary account where they have been withdrawing my money for my savings goals ) had disconnected and I tried multiple times between and XXXX and XXXX to reconnect it.
- I reached back out to Albert on XX/XX/XXXX asking that they manually find a way to reconnect my account so I could withdraw the over {$4000.00} dollars that I have saved in the app.
- None of the instructions received worked and on XX/XX/XXXX they told me that the app would need to be updated and this could take 2-3 business days.
-It is now XX/XX/XXXX and I am still not able to withdraw my savings from the application. I have been constantly reaching out only to be bumped from person to person asking for me to explain the situation over and over with no resolution.
-There is no live representative to talk to and they are saying they are not able to fix it. They are holding my money with no way for me to get it out.
|
| 05/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
Woke up a couple of days ago to see my account had been suspended and my card was frozen. I got a message urging me to transfer my money out of the account. I've been constantly trying to get into contact with support and I have yet to get any answers. The new XXXX XXXX I created to move my funds to does not have a statement yet and will not for atleast another 30 days. They refuse to transfer my funds to another account I linked via XXXX as I was encouraged to do because I do not have a statement. I have sent dozens of messages and emails to support, and they have no means to speak over the phone. Every bit of cash flows through this account. I can not buy gas or food because they are holding my money hostage and not giving me any answers or solutions. My direct deposits will also continue to be sent here. I am also in process of consulting with my attorney for possible action.
Below is the only communication from them ( bot reply ) regarding this issue.
|
| 09/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I do mobile banking with Albert and all of my funds come from this bank account. I am filling out a government application with the United States Citizen and Immigration Services, where a certified bank statement is required. This document simply includes the amount of money deposited into the account in the past year, the date the account was opened, and the current balance of the account, and for it to be signed by an officer of the bank. All of this information is accessible to them. I have contacted Albert through the only way possible, which is their feature where you text them. After discussing the required document with them, they refused to provide this document and will only give me access to my regular monthly statements which is not accepted by the government agency. I explained the need and urgency for the document and how it affects humanitarian aid within my family. Albert will not provide a reason for being unable to provide the document.
|
| 07/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I signed up for an Albert account on XX/XX/XXXX using a referral link. I received a {$500.00} bonus on XX/XX/XXXX per the bonus terms. The terms were to receive a direct deposit every 30 days for 90 days as well as spend {$100.00} on the debit card every 30 days.
I referred my wife for the same {$500.00} bonus on XX/XX/XXXX after signing up, and have provided Albert with the sign up link used by her. The link is : https : //app.albrt.co/YHrnLvPrfpb.
She has completed all of the requirements of the original terms and has not received her bonus. I have also not received my bonus per the offer terms.
XX/XX/XXXX : My wife contacted Albert XX/XX/XXXX : They replied to my wife that there is no evidence of a referral link being used and to have the person who referred her to contact them.
XX/XX/XXXX : I contacted Albert, they said they will look into it and thank you for the patience. The agents seem to be different each time.
|
| 09/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I received a deposit XX/XX/2022 for my work at a temporary job I got accessing by my uncles XXXX account. My bank Albert rejected funds on the deposit withdrawal date of the XXXX because the deposit was wrongfully placed in my uncles name. I requested for my bank to send it back to the issuer which is my third party employer which they refused. Even after letting XXXX know about the situation they are unable to access 1099 paystubs for temp workers such as me due to their third party payroll system. I have sent ALBERT information they requested to accept the deposit provided by my employer. My bank Albert has held the deposit still and although notifying them of all my resources available from my employer. The deposit confirmation previous deposits with my name and hours worked. XXXX management conversation an a selfie of my uncle with his ID. I am thoroughly disgusted with the practices and service recieved from ALBERT
|
| 01/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have an opened account on the Albert App saving Platform and the company refuses to return control of my funds. I am unable to withdraw, spend, transfer or otherwise make use of in any shape form or fashion the {$41.00} that this app has taken control of. The bank account that was first linked to the account was closed years ago and Albert refuses to transfer the funds to any other linked deposit accounts that have the same name and contact information as the closed account. Despite my numerous attempts to contact Albert ( they have no phone number to call and only offer text based support ) they are firmly and decidedly rooted in their demand for a bank statement for my closed account without regard for the hardship and distress that reopening lines of communication with this institution would bring me. I do not wish to very this account with them. I want to delete it from my profile and take back control of my funds.
|
| 04/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
They are not releasing my money. I attempted a purchase on Friday XX/XX/XXXX at XXXX XXXX in the amount of {$2500.00} but the merchant was unable to process the transaction and I immediately received a screen that said " your transaction could not be completed ''. The money is gone from my Albert account. The screen says it could pend for XXXX to XXXX days. It's been XXXX days total and XXXX full business days and I still don't have my funds back. Albert initially told me the hold would release in XXXX and now they're saying XXXX. They refuse to give me a statement on their letterhead to give to the merchant and they refuse to release the funds. The merchant has given me proof that the transaction didn't even begin processing on their end. I submitted the merchant proof to Albert and they STILL will not release my money. THEY ARE THEIVES.
THERE IS NO NUMBER TO EVEN CONTACT THEM ON! I keep waiting for texts from them.
|
| 07/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/2022, opened an account after being referred by friend using this link : XXXX XXXX XXXX which was said to be eligible for a {$500.00} bonus for the person being referred and to the person providing the referral. In accordance with the terms, which stipulated a direct deposit of {$200.00} and {$100.00} spend using the Albert debit card every 30 days for three months, all terms were met by me. On XX/XX/2022, I sent customer support an inquiry asking when the {$500.00} bonus would be paid as all term conditions had been met. On XX/XX/2022, I received a response to inquiry from customer support with the excuse that they could not find any evidence of being referred. However, as evidenced by the referral link above and the screen shots submitted with this complaint, this is simply not true, and I am belief and suspicion that Albert is simply using the excuse as a reason to forego payment of {$500.00} bonus.
|
| 08/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
Hello, I am reaching out to CFPB due to the fact that my current bank ALBERT BANK a product of XXXX XXXX refuses to help me with fraudulent transactions on my account, in spite of the fact I have submitted evidence of these unauthorized transactions on my account. There are over XXXX back to back transactions bearing the name XXXX totally {$130.00}. They are each either for XXXX, XXXX, or XXXX. The bank claims they did an investigation but this is false because how can you tell me I authorized charges that I never did? My card was fraudulently used. The bank has no phone number to reach a representative, they send emails and it takes days to get a response. They closed my claim without considering the evidence for trying to resolve my situation when money was fraudulent stolen out of my account in the form of XXXX + random small transactions that all look similar, a clear indication of fraud.PLEASE HELP!!
|
| 06/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My husband and I have had a joint account connected to an Albert account for approximately six years and we've never had any problems. We were trying to change the phone number on our account over the weekend ( XX/XX/2023 ) and suddenly lost access to our account, at which point we were told our account is suspended indefinitely. Meanwhile, Albert continues to pull money out of our bank account and we have no way to stop this from happening other than claiming the charges as fraudulent.
We've spoken with multiple representatives over the past week ( XXXX XXXX XXXX ) and were told we breached their terms of service, but they're now making it seem like that means they're entitled to the approximately {$2000.00} we have in a savings account with them. We have no way of pulling this money out. We would like to close our Albert account and get back the {$2000.00} they are withholding from us.
|
| 06/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
Notified Albert immediately of two charges I did not authorize from XXXX XXXX XXXX- they texted me two days later saying that they've closed the case and it was not fraud. They never reached out to me asking for any sort of information - simply stated the case was closed. I didn't authorize the transactions and still stand by the fact that I didn't authorize the transaction. This is following a debacle on XX/XX/XXXX in which I provided evidence that I had multiple direct deposits submitted and they did not post or credit my account. I emailed and texted multiple times and was eventually forced to even have to reach out via XXXX to get any transaction on the issue. They eventually acknowledged that they did see the deposit and only by my constant badgering did they release it. There are quite a few practices that are incredibly concerning taking place there that need to be looked into.
|
| 06/18/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
I never got a loan. There was no option for not receiving a loan. I tried to use an app called Albert to get a cash advance until my payday. Not only was I denied but the moment I was denied and seen the app was messing with my banking information and account I had asked to have my account deleted and I had tried to delete the account myself so Albert the app would not still have any access to my account since I was denied. XXXX weeks later my check was supposed to hit Friday XXXX XXXX and come to find out Albert not only denied me and stole my money but it took 100 % of my {$910.00} check I have yet to get my money and I am highly distraught. I have been scammed and this is disgusting that an business is even allowed this much access after having denied me any money but somehow the same business can take 100 % of my check in which they gave me {$0.00} no money at all
|
| 07/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
To whom it may concern, My name is XXXX XXXX. My phone number for Albert Bank is # XXXX. My Albert linked email address is XXXX.
My husband XXXX XXXX referred me to Albert Bank in XXXX. There was a {$500.00} sign up bonus by his invite link. For the terms and conditions I need to have direct deposited my income to the Albert account for at least {$200.00} and spent at least {$100.00} by the debit card issued per month. I fulfilled all requirements and Albert didn't issue the sign up bonus.
Also, I have referred my friend XXXX XXXX ( phone # XXXX ; email : XXXX ) and she successfully fulfilled all requirements. However, Albert refused to honor the bonus for her. Also if she gets a {$500.00} bonus, as a reference I should receive a {$500.00} referral bonus too.
Albert told my husband XXXX said it is not a scam. However, Albert refused to honor their sign up bonus.
|
| 04/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
On XX/XX/XXXX my paycheck ( {$1000.00} ) was direct deposited into my Albert card. I spent approximately XXXX dollars and lost all access to sign into my account also lost the ability to use my card. I have since been told that my account is closed and that I have multiple accounts which I do not and that an email that is unknown to me is attached to my account. Also I was told that my phone number is not the one that is attached to my account. I have since been told that my account is not closed and that they were sending it to a specialist. I haven't gotten a response since and I still have no access to my account. I need my money for my bills and I have no idea what is going on. The only way to contact these people is by text or email and they don't respond by email at all and text takes forever I mean days or longer for someone to respond, if they respond at all.
|
| 12/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I requested to get my money back from Albert App on XX/XX/XXXX and they keep telling me they can not because a bank account that is closed can not reconnect to their portal.
I provided all documentation they asked for and they are not honoring it because they can not connect to XXXX XXXX accounts which are no longer active because all XXXX XXXX accounts changed to XXXX Bank with new accounts and routing numbers.
They do not offer phone support or any person for me to interact with to solve this. They are currently holding {$340.00} of my money that I requested sent to me by check on XX/XX/XXXX. After spending 3 days working with them through texts and emails.
I also attempted talking to XXXX and XXXX, both of which told me they could do nothing about it because it is not Fraud and involves internal systems for Albert.
Albert App banks with XXXX Bank.
|
| 07/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I transferred money from my checking account where my employment check is directly deposited. Transferred XXXX dollars to my ALBERT CASH account was told it would take 2-3 Business days for the transfer to complete. Here we are day 3 ( business day ) cuz I started the transfer XXXX XXXX. The money is still not available when I ask albert cash where it is I am told it will take 3-6 business day to complete the transfer? When I was told very different in the beginning. The money is already sent from my original banking institution XXXX XXXX and albert cash shows it pending but they or tell me there is nothing they can to to expedite it. And I was lied to to have I known it would've of taken 3-6 business days instead of the 2-3 that I was told when I initiated the transfer I wouldn't be writing this. I just want my money and to close that XXXX awful app
|
| 10/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XXXX XXXX sent XXXX to my XXXX account on XX/XX/XXXX. Funds cleared on XX/XX/XXXX. Funds never posted to my account. XXXX was created and sent back to my original institution XXXX on XX/XX/XXXX at XXXX.
Issues XXXX. XXXX funds were held without notification from XX/XX/XXXX - XX/XX/XXXX XXXX. No notification was provided to me for funds being held XXXX no notification that funds were being withdrawn or refused XXXX no reason for the return or withdraw of my cleared deposited funds.
When I contacted the XXXX bank XXXX Bank, asking about the XXXX transition. They told me that there was a XXXX returned for " Wrong Amount '' which is impossible on a deposit.
Because the bank returned my XXXX without cause or notification, it will likley take months for me to receive funds. As the originating account was a XXXX account that does not accept deposits.
|
| 10/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Albert financial services is an app that gives mobile cash advances. Been with them for a year no problems. What happened was on XX/XX/2022 I was eligible for a cash advance of {$200.00} was the advance cleared they took out {$210.00} from account on XX/XX/2022. I contacted them and they claimed that I owed money for XX/XX/XXXX and XX/XX/XXXX. Surprised to hear that because I assumed that this was already paid off and if it was not I should not be eligible for any cash advance. I mentioned this to them so they took out {$210.00} on XX/XX/XXXX and will take out {$200.00} on XX/XX/2022. My issue is I should have not be eligible for any advance until the past bill paid off period. I have never had a problem with and I feel they should refund me the {$210.00} because I should have been offered another advance if I had one already outstanding.
|
| 04/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/2022, I opened a checking account online at Albert cash using my friend 's referral link ( https : XXXX ). Albert is a financial technology company, its Banking services is provided by XXXX XXXX, XXXX FDIC. I opened this account is because Albert 's referral program offering a referral bonus of {$150.00}. The person signing up for an account needs to complete the following requirements : Direct Deposit $ XXXX every 30 days for 90 consecutive days ; Spend $ XXXX on goods or services with the debit card every 30 days for 90 consecutive days.
From XXXX to XXXX, I set up payroll direct deposit to Albert with $ XXXX and spent at least {$100.00} each month. However, when I contacted customer support, they insisted I have not signed up with a referral link. Before signing up, I dont even know this bank if my friend did not refer me.
|
| 02/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I was trying out this new app called Albert which is a banking website owned by the same people that own cash app I shouldve been aware that I would have problems because Ive had problems recently with cash app not wanting to refund money that I did not authorize to be taken out of my account well on this incident I had my card stolen and I notified Albert immediately and I also got in touch with the sheriffs department who did an investigation someone stole about {$500.00} off of the Albert card I notified them I was having problems with the card withdrawing money and it locked it up till the next morning someone stole the card by the next morning along with my drivers license which I had my pin number on it which was my fault on that part but they refused to refund my money or help me in anyway and refused to give me any reason why
|
| 04/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Albert ( banking services provided by XXXX Bank XXXX ran the below promotion in XX/XX/2022 and still running. See attached screenshot Albert is offering a referral bonus of {$150.00} to both parties. The person signing up for an account needs to complete the following requirements : Direct Deposit $ 200+ every 30 days for 90 consecutive days Spend $ 100+ on goods or services with the debit card every 30 days for 90 consecutive days.
I was referred by XXXX. Opened an account using his referral link on 1/5 and satisfied all the requirements for XXXX, XXXX and XXXX. Now Albert is refusing the {$150.00} bonus saying they are not seeing it.
I followed all the requirements correctly. If it's a problem on your end, fix it.
Request Albert ( XXXX Bank ) issue me the {$150.00} for me opening the account and satisfying the requirements
|
| 01/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
Albert checking/savings account opened ( estimated ) XX/XX/XXXX and signed up for genius XX/XX/XXXXXXXX XXXX XXXX a monitoring service that monitors spending at {$4.00} a month. After multiple months of requesting to cancel my account per their instructions starting XX/XX/XXXX Albert refuses to answer my texts or emails and continues to charge me for genius.
I have sent multiple texts and emails requesting to close my account, to no avail. I have written a letter notifying them I am pursuing legal action. No response other than an automatic response. I sent a withdrawal of consent to contractual terms. No response.
It is XX/XX/XXXX still no response when they profess to return messages within hours. My account with XXXX XXXX was charged again last night. I want my money back and to close this account forever.
XXXX XXXX
|
| 05/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This complaint concerns Albert Bank. My account was " suspended '' for absolutely no reason. I have tired and tried to ask them why but my question has not been answered. I was instructed to send my balance to an external account which I did but around the same time ( XX/XX/XXXX to be exact ) my other check hit the account and was not posted or sent back. I was told if I sent them my paystub I would get the answers to my question but they only sent me another generic, robotic response despite being told that I am going to be evicted from my apartment because of this. Albert Bank has no customer service phone number and only response to messages when they feel like it and the answers come from a pool of artificial intelligence responses so this is extremely frustrating and I desperately need this matter to be resolved.
|
| 03/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I have an account with Albert, a company in connection with XXXX XXXX. I used them for months without issue and then I started losing deposits. At first it was my direct deposit from my employer and I thought this was a mistake on my payroll provider. Until a week later where I did not a receive a refund deposit from my school either. When trying to reach Albert support was unhelpful. They can only be reached through text and gave me a run around involving what happened to my money, stating that they see know deposits from either. I have deposited money into this account from both multiple times over, this is not a routing number or account number error. Im doubting support even truly has access to accounts, they didnt ask any verifying information about who I was. Im heading in the direction of going to court.
|
| 10/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I bank with Albert bank ( theyre issued cards through XXXX XXXX XXXX I received a cash advance from them in 2021. The account I have on file to pay back that cash advance I no longer have access too. After XXXX days they decided to suspend my account after I just got paid over this unpaid cash advance. Telling me even if I pay the cash advance I will not have access to my funds for XXXX after paying. XXXX in their cardholder agreements its says the do that or can do that. They only way to reach out to them is email or text. Once I was told my account was suspended they stopped answering me. This is bank is a scam and it is trying to take my hard earned money. Not once did they reach to me about my repayment of my cash advance.
XXXX XXXX XXXX XXXXXXXX ) This is the link to access their cardholder agreements
|
| 12/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Im associated with XXXX. I initiated a mobile check deposit on XX/XX/XXXX I was told 5 to 7 business days it would be funded. Seven days come around I contacted customer support and I have been for several days. They keep telling me the same thing my moneys still not posted. I cant take my check anywhere else to get cash because Ive already sent it to them. My money is still not initiated and its now XX/XX/XXXX. They keep telling me wait till the end of the day and nothing is being done. I cant talk to a person. They keep giving me the runaround. They keep telling me to be patient. Its way past the day that I shouldve had my money. They need to fix this. I have taken pictures of all of the conversations that Ive had with him. Its always the same thing nothing is getting done. And my money lost in space.
|
| 11/03/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Payday loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
Servicemember |
|
I am in a vicious cycle with the instant cash option with Albert. Right now- it is just {$75.00} but I live dollar to dollar. Anyways, in order to get my {$75.00} this time around ( which is less than the {$100.00} I just had withdrawn from the last round ), they forced me to sign up for some weird process that I clicked accept for. It did not seem to be a big deal till I just got an email telling me that I am now enrolled into an automatic savings account. This account will now apparently automatically take money from my checking account each day and help me save - I do not even have any money in my own personal savings account because I am a XXXX XXXX XXXX XXXX who can barely make ends meet.
Please help me get out of this process. I have reached out to them and received no response.
Thank you.
|
| 11/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
I was informed that an account with Albert financial institution for a product called genius was opened under my name. This was a fraudulent account and included my correct name, email address and birthday but the remainder of the information was wrong ( phone number, marital status, children, annual income, whether I rent or own my home, etc ).
I took screenshots of all the information I was able to find once I was able to login to the account. The account was linked to a chime savings and checking account that I do not own.
Albert does not provide any way to speak to a live human. They only have a support text and email. I would like proof that the account was closed and any paperwork related to whoever opened the account as I have filed a police report with my local sheriff department.
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| 12/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I downloaded the Albert app about a year to try with a free trial. However when the free trial was over I did not want to continue using this service and cancelled the account. After I cancelled they charged my checking account {$14.00} for the subscription without permission. I have sent email after email stating I do not have an account with them nor do I want one and I have demanded over and over again that they stop charging my account. I have not received a response from them and even after all of this time they attempted to charge my account again today. While looking online trying to find a way to make them stop I have seen many people having the same problem with this company. I do not understand why nothing is being done to stop this business from stealing peoples money.
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| 08/31/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Closing an account
- Can't close your account
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Web |
Servicemember |
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I opened an albert account to get a pay advance back in XXXX, I never got the advance and never signed up for anything. I then on XX/XX/21 saw a charge from my back account, since I never borrowed anything from them or signed up for anything I attempted to reach out to them. Come to find out they have no customer service number for you to call just a text robot help. I then just requested then to disconnect my bank account and close the account since I have never used their services. For a whole month I have been going back and forth with this robot chat person to have the account closed, but after countless times I have been told it would be closed it still has not and today I was charged a {$29.00} overdraft fee for something I did not authorize so now its a fraudulent charge
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| 01/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Advertising
- Changes in terms from what was offered or advertised
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Web |
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On XX/XX/XXXX I reached out to XXXX through their customer service email. I wanted to know how I could get cash back through their debit card.
The bank replied the same day and stated that " You can still use a Cash Back even without having your direct deposit to XXXX or getting a Genius subscription. '' As XXXX explicitly stated that I should be able to get cashback regardless of any paid subscription I signed up on the XX/XX/XXXX based on this ground. Had this cashback feature not available to me I would not have enrolled.
But it turned out that it was false advertising. I wrote to XXXX to tell them on XX/XX/XXXX and XX/XX/XXXX. They did not answer anything relevant out of saying they " apologize for the confusion this has caused [ me ] '' on XX/XX/XXXX by email.
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| 03/09/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On Sunday XX/XX/XXXX I reached out to Albert to dispute multiple transactions from an overseas gambling website. These transactions were spread amongst multiple accounts and I found I was victim of SIM copying and someone had access to my XXXX XXXX. Albert denied the dispute, later the merchant attempted refunds to the old card that Albert denied. Albert again refused my dispute even though the merchant attempted to refund. Albert has been negligent in handling the matter, responding to me for help, and doing their job to accept the refunds for return of funds. The other two accounts compromised accepted the funds returned with no issues even though both accounts had new cards issued. This bank claims no liability on any issues and has 0 respect for their clients.
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| 06/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Confusing or misleading advertising or marketing
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Web |
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I deposited a check in my Albert cash account via their mobile deposit service on XX/XX/2022 for XXXX. It was a check that I have for XXXX They made me write on the back of the check to say For Albert Cash only. My check still Has not been deposited into my account and its been 7 business days. There website states that it takes 5-7 business days. I contacted support on XX/XX/XXXX asking them to cancel the process. They told me I could cancel it in the app. But I was not given the option to. They are holding my check still and I dont understand why its taken long when I could have just cashed it days ago. I have pasted screenshots of them telling me that my check would be deposited today later in the day and I have nothing. I just want my money in my account.
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| 08/19/2022 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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On XX/XX/2022, I signed up for an Albert account. After opening my account, I referred two individuals who proceeded to open accounts on XX/XX/2022 and XX/XX/2022. These two referrals were conducted under a promotion where both parties would receive a {$500.00} bonus after meeting basic terms such as establishing a direct deposit and making debit card transactions. While I did ultimately receive my own bonus for opening my own account on XX/XX/2022, I never received any bonuses for making the referrals I made after my account was opened. After realizing this, I reached out to Albert on XX/XX/2022 to advise them of this issue. They advised that these individuals did not use my referral link which is not accurate in nature.
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| 03/29/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/23 my account was compromised and 7 unauthorized transactions were made that night at XXXX totaling {$830.00}, completely emptying my account. I texted Albert that night because they have no customer support number, to freeze my account and stop the pending transactions. I was told I had to wait until the transactions finalized in order to file a dispute. They finalized the next day and I filed my dispute. Today XX/XX/23 I was notified by Albert that my claim was denied because the transactions didnt indicate fraud. I did not authorize the transactions and the transaction pattern does indicate fraud. I asked to speak to a supervisor but was responded with automated prompts that did not address my concerns.
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| 01/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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Okay well I was adding money to my card to save it because my wife had recently had a XXXX and I wanted to make sure I had extra money saved so I was making deposits from my XXXX XXXX out to this card While I was at the hospital with my wife someone had stole my card I guess or my card number and was making transactions from XXXX and XXXX XXXX which I don't know what that is I disputed it and they sent me back something saying the transactions needs to be verified and verification was given I'm not understanding what that means but I did not use the card especially for no XXXX gold coins and now they're not helping me get this problem resolved the questions they ask are a set up no matter what u say your wrong
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| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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I opened an account with a referral link for a {$500.00} bonus when the terms and conditions were met on XX/XX/22. The terms and conditions stated that I had to make a direct deposit of {$200.00} or more every 30 days for 90 days, and make {$200.00} in debit card transactions in the same period. I completed all of the requirements for each of the three 30 day periods.
On XX/XX/22 which is after the 90 day period, I messaged their customer service to confirm that the requirements had been met and that the bonus would be issued. They would only send me a generic response stating that I might not have qualified for the bonus for various reasons, and would not respond to further requests for clarification.
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| 08/25/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Earned wage access
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- Confusing or misleading advertising or marketing
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Web |
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Request to close account after setting up because of confusing information and not able to get answers to questions. Requested XX/XX/2023. Each time I requested screen pops up saying unable to close because of {$5.00} balance. I needed to close out {$5.00} when I attempted it said transaction pending. Wouldnt allow any withdrawal of {$5.00} also put a freeze I couldnt delete my bank account information. This was still In XXXX. I sent email no response. On XX/XX/XXXX a withdrawal was taken from my back acct for {$170.00}. I again attempted to close it still shows balance of {$5.00}. When I tried again it allows to close but refund will be for $ XXXX because it is prorated. It still shows {$5.00} balance.
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| 07/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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Albert banking. Signed up for this through a referral. Never got the {$20.00} referral bonus either. Since then, I was charged {$6.00} weekly, and then another charge of {$9.00} XX/XX/XXXX. Tried to close account and was REFUSED for XXXX business days and would still be charged the {$6.00} again in meantime. Then after trying to close multiple times, I was then charged a yearly subscription fee of {$140.00} that I did not authorize. There is no actual customer support over the phone, only via text and this is unacceptable. They are saying they'll refund me for the overdraft fees, but am not counting on it. Now I'm out over {$170.00} for a card that I did not authorize any of these transactions for.
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| 07/22/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Closing an account
- Can't close your account
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Web |
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The online company " Albert ''. I opened an account with them. I was unhappy with how they were taking money from my other checking account without warning of which days and undisclosed amounts so I tried to close the account. They will not let me close thier account. They are holding {$3.00} in an investment account of mine. They said I need to transfer that first. Ok fine no problem. Expect that it doesn't allow to transfer. Thier answer is sorry you have to... So I am being forced to keep this account open that I do not want. I have tried to deal with customer service. I'm just going to complain about this company every where I can now so maybe they will fix this. I want this account closed!
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| 03/29/2022 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I had previously wrote a complaint about an issue with my savings account. While the company did issue a check on XXXX it has yet arrived after being advised I would receive on XX/XX/23. I have contacted Alvert by text 4 days in a row and by email once with no response yet again. I have not had access to my funds in over a month and they're " customer service '' is a joke. The only time I was actually able to get a response was when I filed a complaint with you previously. I would highly suggest an investigation into this company as almost all of their reviews have the same or very similar complaints. It is absolutely ridiculous that I have to go to this measure to be heard and contacted back.
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| 09/14/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Personal line of credit
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- Problem with cash advance
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Web |
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I had paid back my advance which they got the money back and was able to get another advance for XXXX dollars my account was overdrafted but if I look at ally transactions there's nowhere stating that XXXX in overdrafts anywhere that they til me to look at I've sent all screenshots of my account to them and u can see that no where on my account shows where and why my account is now XXXX for XXXX loan that was paid back I asked for my account info showing me a breakdown they keep telling me to look I have and nothing is there showing any breakdown of this so called transaction it's making no sense when u look at it it shows i paid it .pls help I feel lile they dont wan na help fix the problem.
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| 08/17/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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The company belonging to the app named ALBERT has made multiple unauthorized transfers from a checking account to an account with them. I signed up to make my own transfers, XXXX, from a savings account attached to the checking account. These transfers have ranged in price from $ XXXX {$35.00} - multiple times each and has caused multiple overdrafts since XX/XX/2023 until current. It has been over {$80.00}. On XX/XX/2023 they charged me {$140.00} for a year subscription that I never selected. In order to receive a refund for that amount, they told me I HAD to commit to their $ XXXX monthly plan. I just want my account with them closed and reimbursed for any of my money that they still have.
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| 11/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Trouble accessing funds in your mobile or digital wallet
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Web |
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I contacted my bank just before XXXX EST. My payday is every other Tuesday but this bank provider always pays me on a Friday or earlier depending on if theres a holiday. I contacted my employers payroll department to confirm that they in fact wired my paycheck to my chosen bank for direct deposit prior to XX/XX/2023. The bank requested my official pay stub, my account and routing number, all of which I provided to them because they told me they would escalate the issue and this would help them resolve the issue faster. Little to my satisfaction they did not escalate or resolve this issue and I still have not received the funds that I am due and have no way to feed my child or pay my bills.
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| 07/21/2022 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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Hello I want to file this complaint with CFPB because when I open the account with Albert, it was advertised with the account opening bonus as {$500.00} once I completed all the requirements.
I've been really careful and fulfill all the requirement that listed in the terms and conditions and the bonus should hit my account after all the meet all the requirement. I tried to contact with the representative regarding the missing bonus and they spent couple of days to investigate and reached back to me with a different reason that's not included in the terms and condition. I am really upset with the false advertising and I wish to file the complaint and get the bonus ( {$500.00} ) back.
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| 12/19/2023 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Can't close your account
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Web |
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I have been trying to close my XXXX account for weeks, as they made all customer subscribe to their Genius subscription for {$14.00} a month. I transferred out the {$1.00} in my savings account with them, which they delayed over a week and refused to cancel my account until the transfer was finished.
Finally I could close my account, but they charged me {$14.00} on XX/XX/23. Their business practices are shady, and they force customers to use their app to be able to contact customer service. I want my money back from them, as I don't even want to use their service. They made me jump through so many hoops to close my account, and still charged me after I finally closed my account.
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| 10/26/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
Servicemember |
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On XX/XX/ I was charged XXXX from a vendor named- XXXX XXXX. I reported this transaction as fraud on XX/XX/ I have never used this vendor before no records were found in payment history and I never authorized that charge I was at a pumpkin patch the day in question. On XX/XX/ I was advised per AlbertXXXX XXXX XXXX that the charge was legitimate. When I reached out to them per email regarding my dispute XXXX I was advised there is nothing they can do and they are sorry it didnt turn out the way I wanted? I was stolen from and my bank which is ensured to protect my transactions did not do so. I need those funds back and I need that vendor blocked indefinitely from accessing my card.
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| 10/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I had an authorization hold returned to my card my a merchant. It never showed up on my card. I called the merchant ( XXXX XXXX ) who gave me the date ( XX/XX/XXXX ) and authorization number for the release but, XXXX its saying they did not receive it. XXXX asked if XXXX could call them or I conference call with XXXX on the line to get it resolved but, XXXX is refusing. They will not speak to me in the phone or XXXX XXXX. XXXX will provide proof to XXXX but can not send to customer but, XXXX refuses. I am now out of {$300.00} that was sent to XXXX. XXXX knows XXXX will only provide proof to them and, not the customer so, they told me to prove it myself or I dont get my money.
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| 06/09/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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Web |
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XXXX XXXX /Albert Bank . This bank is not processing my refund from XXXX who has confirmed that XXXX XXXX /Albert has received my funds XXXX business days ago. Also they are holding multiple small authorized holds for use of a water vending machine from 10 days ago and 5 days ago. Those transactions posted the same day they were made. XXXX XXXX / Albert is hiding behind the maximum time transactions are to be held in order to hold onto deposits. This is an unsavory practice and the vast majority of banks no longer do this as it is a predatory practice. I expect the XXXX {$2.00} authorizations to be released immediately and the {$59.00} from XXXX to be returned immediately.
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| 10/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
Servicemember |
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XX/XX/XXXX through the XXXX. I have been trying to contact Albert about issues when it comes to purchasing and or transferring available savings and XXXX XXXX customer service techs is not efficient and they do not help they tell you one thing and its another. Its been an ongoing issue for the past couple days and is very upsetting. I have been dealing with this for three days. I'm getting charge for a service that's not even helping nor can't help at this point. Especially after I referred almost 48 people. I will definitely tell them not to use the service. At least the other cash advance apps are more helpful and efficient than you all. I am very disappointed.
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| 09/14/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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Albert has a premium subscription product and I did not want this subscription and they keep charging my linked XXXX XXXX checking and savings account an {$8.00} subscription fee and its causing my account ( s ) with XXXX XXXX to become overdrawn and thats made some of my payments on bills and other transactions to be declined or returned/not processed.
I can not get them to stop and Ive text multiple times and Ive asked to have this stopped and I followed the instructions to ensure that the feature was turned off.
The give me the explanation that it comes active and free for the first 30 days. I do not want the feature and I dont want their services anymore.
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| 10/03/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Payday loan
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- Charged fees or interest you didn't expect
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Web |
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Today XX/XX/XXXX a unauthorized debit from XXXX com for XXXX was taken. Reported the issue to the bank and company. Company has rejected to work with my bank and myself to resolve this fraudulent charge. I asked in XXXX of XXXX for my account to be closed. Only to find out someone from there business never closed it but used my information to get XXXX dollars for themselves. I researched this issue and it has happened to others. When contacting XXXX I was originally told it was for a advance taken out XXXX of XXXX. Which was able to proven as false, then the backed tracked and said no we lied it's XXXX. No phone number to speak with someone just email or text
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| 08/08/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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hello I have signed up the the Albert app. Upon doing so and linking my bank, now this company takes out money from my bank with no schedule or warnings beforehand. I have expressed my concern and eagerness to cancel, and even though they agreed not to take any more funds out of my account ( in writing ), they are still doing so and refuse to cooperate. They do not have an operational channel of communication, and all they do is ignore my messages. i have bank screen shots and message screenshots with this company. is there anyway to get a formal investigation against this company? seems like there are countless stories of scams from this company
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| 07/27/2022 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Account opened as a result of fraud
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Web |
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I believe a fraudulent account through the Albert financial app has been opened in my name using my social security number.
On XX/XX/27, I received an email thanking me for signing up for " XXXX XXXX, '' which I never signed up for.
I tried to email Albert to say that this account was fraudulent, but they responded that I had to log into the app to receive any help.
Then, I subsequently received an email with a pre-filled direct deposit form, with " my '' alleged signature, and an old address I used to live at.
When I tried to download the app to reset the password and get help, I could not log in without giving my social security number.
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| 01/18/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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The online banking app ALBERT withdrew {$100.00} from my connected bank account without my knowledge. The rep said I initiated the XXXX program. The ALBERT app does not describe this XXXX thing. I requested that my XXXX XXXX be returned and refunded because I did not consent to this. I was told it was my money and I have to wait 5 days before I can request it back. I explained, that it was unacceptable and then they said on 3 days I can request the refund.
Which is right? I don't care. I need that money back right this min.
If I cancel my acct with ALBERT I will never see the refund. HOW DO I KNOW THIS WON'T HAPPEN AGAIN AND AT ANY MOMENT.
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| 10/20/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I have requested to close my albert account since XX/XX/2022. They refuse to close my account or transfer any money out of my account claiming " Our team is actively working on this. Once we have an update, we'll reach back out. We appreciate your patience as we continue to work on this '' I have asked what they are working on : 1. The reason why my ACH deposit was returned 2. Why they have not documented my when I have requested a dispute?
3. Why they are not withdrawing funds?
4. why my account is still open?
I get the same generic response.
I have no notification of funds being help or why my account is not closed or " suspended ''
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| 07/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Overdraft, savings, or rewards features
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Web |
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I opened a smart savings account with the Albert app recently, it saves small amounts based on your usage, etc. The second through fourth day I was with the app it withdrew {$150.00} from my checking account. I have tried multiple times to transfer the funds back but theyve been held in limbo. It has now been 5 business days and Ive contacted the company to see if they could help. My account is now overdrawn. The company was no help and said the funds can be transferred when theyre available basically. Today is Saturday, XXXX XXXX and I still can not transfer my funds back to my account. I will incur multiple overdraft fees. Thank you
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| 11/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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I tried to use my " Albert '' prepaid debit card on Thursday XX/XX/XXXX at the gas station. The transaction kept failing. I checked the account funds were/are available however it shows " your card is currently unavailable ''. It usually shows the virtual card however now it doesn't show any information other than my name.
I have sent text messages, emails, called XXXX XXXX called customer service. You can't speak to anyone about your account, refers you to the app to send email or text.
My direct deposit goes into this account, I can't buy food, get my medication or pay my rent. No one has responded to me. Please help me with this.
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| 08/17/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Loan payment wasn't credited to your account
|
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Web |
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I have used the XXXX XXXX service 3 times. Well this time they took fees & money but now there saying they cant approve any more XXXX XXXX loans after Ive applied a subscription also. After analyzing the account all info is still the same none of my banking info or employment has changed its all the same. Shows data aggregator can not connect successfully. I contacted customer service twice after the 3rd business day still nothing had changed! Same error code. Ppl use these cash advances to get through paychecks or for emergencies. I cant understand why someone would not get the issue fixed. I have screenshots of whats showing.
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| 11/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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This is the second time in XXXX days I've had trouble using my card. They set up a new card yesterday and mailed a physical card however that card isn't working either. I'm getting the same error message as before. I've tried reaching out to support once again with no response. My direct deposit goes into this account this week and I have no way to physically access money or a card to pay online. I couldn't buy food or my prescriptions on Thursday and still can't. There's a transaction for {$5.00} made at XXXX that I never made. This has been more than inconvenient. I've changed my password to access both the app and website.
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| 06/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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XXXX of XXXX I have been going back and forth with Albert about 8 transactions. Sent them the dispute forms via text and email and just keep getting the run around with them. There were several fraudulent transactions that took place on my account in XXXX of XXXX and XXXX of XXXX and you can only communicate with them via text no one on the phone. They have yet to solve any of these transactions and replace money that was stolen out of my account. They have went from " We received your disputes and are accelerating them '' to " send us the information all over again. Its a big circle and I am being given a hard time.
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| 05/24/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
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Web |
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I have tried for several months to explain to Albert Genius that I can not close my account. They advised that I needed to completely withdraw funds from my account. I no longer have the account with chase that was originally linked. I linked my new bank account but it will not allow me to transfer. I have contacted them and they are unwilling to help. I have asked them to close this 4 months in a row and they continue to hold my funds and also charge me a monthly fee of XXXX dollars. I would honestly like this to be closed and my XXXX dollars refunded for the months that I have been trying to close this.
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| 09/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
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Web |
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I thought I was applying for a loan like companies like XXXX, XXXX, etc. I downloaded app Albert. everything is confusing from there. A savings was set up I think, I realized it was not what I thought, so I have tried to cancel it. Instructions given were confusing, the details were not present in app, I emailed Albert.com and nothing was clear, there was not a live agent available. I want to be totally disconnected from Albert. Albert has yet to give me clear direction to be disconnected.jor cancelled. A note said there would be {$60.00} taken from my bank account. I do not authorize this!
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| 07/20/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
XX/XX/20, I tried reaching out to Albert to retrieve ~ $ XXXX in savings to be transferred back to the account that had initially transferred them to Albert. These funds are time sensitive for a home purchase. Albert does not share their transfer limits prior to attempting a transfer, or the amount that I've previously transferred, but are preventing me from making the transfer for being above that limit. Albert does not have a phone support, only text, and have stopped responding to my inquiries. I've requested repeatedly for Albert to close my account immediately with no response.
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| 03/17/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My direct deposit was sent to Albert Cash XXXXXXXX XXXX on XX/XX/XXXX and never posted to my account, including through the date on the deposit statement of XX/XX/XXXX.
My employer and payroll provider both confirmed they sent the deposit per usual and it had not been returned. I confirmed both ach and account numbers as correct.
I contacted Albert support via email, text, XXXX, and legal@albert.com for 2 days. Still no reply.
I've asked for the amount of the direct deposit they received ( {$430.00} ) to be credited to my account while they investigate, to no avail.
|
| 02/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2022, I did an instant cash transfer from XXXX to Albert. Albert immediately did a negative adjustment to the account causing it to go negative for the exact amount of the instant deposit, {$770.00}. The instant deposit came through 2 days later, but the negative adjustment is still on the account causing the balance to be {$0.00} rather than {$770.00}. - Have tried to get help from support multiple times and can not get helped at all. They have no phone number to contact. Currently tried to message XXXX friends of the owner to get a response from him to help me.
|
| 01/02/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
XX/XX/2021 my card was stolen. I didn't realize until I went to make s purchase that it was gone. I quickly downloaded the app and contacted them. When we returned back to the hotel I called the police to make a report being the person went to multiple stores using it so hopefully cameras were available. Albert said they concluded no crime was committed and I've been trying to find help every since. They stole over XXXX and Its not fair to me or my children they get away with it plus we couldn't the money stolen. It's really a hurtful and sad situation to endure.
|
| 03/15/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XXXXXXXX XXXX, XX/XX/2023, I received 3 emails from Albert. One saying to verify my email address. Another one said they will be charging me {$140.00} per year and a third with information ( banking account and routing number ) that was created automatically for direct deposit.
I did not create this account. This is fraud. I reached out to the bank but I can not reach a person because everything is automated or you need the Albert App. I have emailed them and texted them to close the account but I have not had any luck. It has been 6+ hours of waiting.
|
| 07/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
i borrowed {$35.00} from albert app. transferred to my XXXX debit card. the next month when i had to pay it back, they charged me {$95.00}. i called XXXX to dispute and got it back. i canceled my albert subscription immediately and deleted the app. however yesterday they were somehow able to charge me {$17.00}. then {$25.00} again today. im not even using the app, borrowing money, i dont even have an account anymore. my boyfriend, i sent him a link to this app when i first got it. he never made an account and it charged him {$15.00} too. XXXX?! fix this
|
| 03/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received a card in the mail from Albert Cash that I did not sign up for or authorize. I have attempted to reach Albert Cash by phone many times to report the issue and I am unable to get to a person. I have sent emails to them and I have not received any reply 's. I mailed a fraud packet to them that contained an 609e letter, an FTC Identity Theft Victims Complaint & Affidavit, my police report information and my identity documents. These documents were delivered on XX/XX/22 and on XX/XX/22. I have received no response to these documents either.
|
| 05/01/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
|
Web |
Older American |
|
ATTENTION!
There were payments made by Albert XXXX and Albert Savings Web to my XXXX XXXX account that I NEVER set up nor did I ever have an account with them. I've since closed the bank account and disputed all the charges. They performed fraud and I will be reporting this to the FTC.
This company is performing fraudulent payments on individual 's checking accounts and needs to be STOPPED. I am reporting this company to XXXX, and ftc and others. You should not be listing this as a valid financial company.
XXXX XXXX XXXX XXXX of Albert XXXX
|
| 06/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hey, I have a prepaid with Albert, my payroll comes to this account, however in the system my routing number was correct but the last 4 digits of my account number was not, so my pay was sent to wrong account, contact customer service with Albert, lot of back & forth messaging, state for me to contact direct provider, am confused, they are my provider, we corrected everything with my employer by putting the correct last 4 digits in the system, we did our part, then I was to call Albert, no resolution at all, just contact your direct provider
|
| 08/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I have a account on the Albert app, on XX/XX/22 I tried to use my card and it was declined. When I opened up my app it said my account had been closed with the funds being transferred to my connected external XXXX account. There is {$1000.00} in that account. You cant contact Albert by phone only through text everytime I hear from them they say be patient I feel like I have been scammed by them as this should be a easy fix days for by before they say anything and its the same thing every time were looking into it be patient its now XX/XX/22.
|
| 04/03/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Received a loan you didn't apply for
|
|
Web |
Servicemember |
|
I applied for a loan to help me get by on a tough month. I wanted {$50.00} and got it. When I was done and thought the loan was repaid I tried closing the account and it said I had money transferring. Not only did they give me a second loan without my knowledge but they took money from my bank account and put it in a savings account I wasn't able to access. It took more than 2 weeks for the transaction to clear. I didn't find out I had the extra money until it was too late. I never initiated the loan, I never wanted the second loan.
|
| 05/03/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I signed up for Albert several years ago. Since then, my bank ( Simple ) was closed and acquired by XXXX, who then was closed and acquired by XXXXXXXX XXXX Albert will not let me withdraw my funds or close my account without a five-year-old statement ( They are asking for XX/XX/2018 ) from XXXX, with whom , I never had an account. I offered to provide a closing statement for the account, but they refused. The account has {$57.00} in it.
I would like the account closed and the money from the account provided to me as a check.
|
| 08/31/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Hi XXXX, XXXX, ( Albert Support ) I am writing to alert you of an issue with Albert Support.
Albert Support reps lied to me about my cashback ( repeatedly promising that it will be available ) only for the cashback to not be credited, and when I raised the issue, the not only did not apologize for their behavior and chose instead to defend the lie.
I wasted a lot of time/effort on this, and I have suffered irreparable damage as a result. Please let me know how the customer rep can simply lie and get away with it?
Thanks
|
| 05/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
The Albert savings app refuses to allow me to withdraw the small amount of money in my savings because the account linked is closed. The account associated with Albert was closed earlier this year. I linked a new XXXX account AND signed up for an Albert Mastercard in an attempt to withdraw my funds. The agent still stated I need to provide bank statements and reconnect a bank account that no longer exists to withdraw from savings. Albert needs to allow for me to withdraw these funds and have them routed to another account.
|
| 03/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On Monday XXXX, I submitted a transfer request of {$100.00} from my external bank to Albert Cash, the {$100.00} was debited on the XXXX It was promised to be there on the XXXX ( Why it will take 10 days is beyond me ), It was not there, and customer service has no idea?
It seems that Albert Cash is only interested in debiting cash from my other account, without crediting me. However the behavior is quite similar to a Front Running Ponzi Scheme, which is why I want to make CFPB aware to investigate the bank asap!
|
| 12/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/29 3 fraudulent charges happened to my account. I then went to customer service to try and submit a claim about it. They have denied me this service and then they closed my account without permission. My direct deposit goes through this account and now I have no access to my paychecks. My job is going through a switch of services so I can not change my direct deposit. They should not have been able to close my account without my consent and they have not done anything about the fraudulent charges.
|
| 03/19/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I used a app called albert for a {$200.00} payday loan. They make you link your checking account first before they approve or deny the loan. Long story short i was denied the loan and several months later got a random {$96.00} charge for albert XXXX XXXX XXXX XXXX XXXX XXXX i never signed up for. This company is openly committing fraud with their bait and switch tactics to scam money. They claim to have issued a refund its been over a week and still no refund. This company is criminal and must be stopped!
|
| 12/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I referred my friend, XXXX XXXX - I referred her and she completed the requirements for the promotional bonus to earn {$100.00} after doing the following - 1. receive a direct deposit of {$200.00} or more in 30 days and 2. spend at least {$100.00} on goods or services with their albert debit card. I have proof she used my referral link and completed the requirements. I was not credited for her referral and I am asking for the referral reward in the amount of {$100.00} be deposited into my Albert account.
|
| 10/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX there were 3 fraudulent charges tha were made on my card, 2 XXXX XXXX transfers and one transaction at an online clothes retailer. I never lost possession of my card. I froze my card immediately and informed them of the fraudulent charges in the only way that you can file a dispute a charge is by clicking on the transaction through the app. I then received a text a couple of days later stating that the charges would not be refunded because they were not fraudulent in nature which is false.
|
| 03/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XXXX my paycheck was deposited into my Albert bank account for {$3300.00}. On XX/XX/2023, in the morning, there was {$1000.00} in my account with {$20.00} in my savings. So {$1000.00} in my cash account. When I went to look again, there was - {$170.00} in my cash account and no record on how it was taken from my account. There are no transaction records for the money being taken. I have tried to reach out to Albert to get my money back and they kept giving me the run-around and were not helpful.
|
| 05/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been contacting Albert since XXXX XXXX declined my transfer and my money still hasnt been added back into my account. Every time I reach out to Albert its always a different story about where my money is. I sent over the document that they asked showing that XXXX XXXX said they never charged the card because the transfer was voided out and the money was returned to the card ending in XXXX which is my Albert card but Albert keep saying its not there. Date was XXXX at XXXX amount is XXXX
|
| 01/16/2024 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Payday loan
|
- Money was taken from your bank account on the wrong day or for the wrong amount
|
|
Web |
|
|
I received a cash advance of {$50.00} on the XXXX or XXXX of XXXX w/ an agreement to repay on the next pay period. Today, XX/XX/2024 {$79.00} was withdrawn from my account of no explanation of the extra {$29.00}.
I reached out to customer service today and was told that its an anticipated overdraft fee on an app that I did not sign up for.
This is fraudulent and horrible. All these companies do is take advantage of the poor. Its not a color, gender, religion thing. It is a poor thing.
|
| 12/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I will attach screen shots from the Albert company including all paperwork submitted and all contact I have had with the company. Transactions are : Dates will be in attached paperwork that was sent to Albert.
{$400.00} XXXX XXXX XXXX {$320.00} and {$140.00} XXXX XXXX XXXX XXXX {$400.00} XXXXXXXX XXXX XXXX XXXX {$320.00} XXXX XXXX XXXX XXXX {$210.00} and {$320.00} XXXX XXXX XXXX XXXX These companys I can not find anything about, the transactions are fraud. I want my money back. ASAP
|
| 08/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX XXXX XXXX took XXXX dollars from me XXXX did nothing to help me I dont know this XXXX XXXX he somehow compromised my account and took the money XXXX would not respond to phone calls and did nothing on XX/XX/XXXX I got my direct deposit by that morning XX/XX/XXXX my account was empty again XXXX XXXX Has done nothing no help se anything I tried contacting XXXX XXXX no help I lost a XXXX dollars XXXX total in XXXX week thats XXXX card services through XXXX XXXX I need help
|
| 03/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/2022 my whole account was hacked, somebody took all the money out of my account, they also ordered a new card to whole nother state, they didn't even send a message that any of this was happening. I tryed to login to the app and it wouldn't let me, that's the only way I knew something was wrong, 4 days later they finally let me log into the account only to see all my paycheck was gone! I disputed the transactions, not even 4 hours later they tell me the dispute was denied.
|
| 04/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Albert banking had denied my payroll check. It took weeks for them to finally send back the funds they were holding for it to my company. They then charged me {$1000.00} when they were the ones holding the funds and they never touched my account. I then received my taxes and do not have access to that money either. I am out {$1900.00}. Their support has been no help and stopped responding. This issue has been over a month of me not having any money at all and no one seems to care
|
| 12/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
I have a small balance ~ {$11.00} in my Albert account. I want to withdraw this balance and close my account. Albert won't transfer nor close my account, as it wants a linked bank account statement. The linked XXXX XXXX bank account was already closed. I have provided a most recent statement and Albert still won't close my account and return me the money.
I want my account completely closed with Albert bank, and any remaining fund in my account be returned to me via a check.
|
| 10/09/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I tried to cancel my Albert account and was tricked into signing up for an {$88.00} " XXXX '' subscription. I reached out to the company as instructed through its help function and have received no assistance despite calling, texting and emailing them. I do not want to pay for a subscription, want the {$20.00} I had transferred into the account returned to me and want the account closed immediately. This company is completely deceptive and perpetrating fraud on consumers.
|
| 06/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
XXXX XXXX XXXX has scoffed off with 6 months of my social security XXXX income by locking me out of account so I cant report disputes, cancel card on account, see anything account information except for the diwindling balance disappear and myself not able to eat or pay rent or anything all my government funding gone and only way to contact them is by email that you send over and over but no response or resolutions of any kind how to I even close such fraudulent accounts?
|
| 08/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I put my card on the Albert cash app and somehow my account has been signed out of. Ive been trying to get back into my account but my phone is currently off and I need a the same password or the same email associated with the account. It wont let me change a thing Ive tried reaching out and calling all different numbers. They dont have a direct person I can talk to basically. I need to get in to my account my card and my money is on there and Im not able to use it.
|
| 06/23/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Failed deposit attempts amounting between $ XXXX on following dates : XXXX, XXXX, XXXX Failed withdrawal amount of total available balance of {$13000.00}, initiated on XX/XX/XXXX, still in pending status as of XX/XX/XXXX ( advertised as 2-3 business days max ) Only action available is complaints/inquiries thru text. Only responses provided are simple acknowledgements, i.e. we are looking in to this, currently XXXX consecutive un-answered texts from Albert XXXX.
|
| 12/27/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I made a purchase for {$0.00} and got back {$36.00} in cash. Total {$37.00} I was charged that and {$36.00}. I have contacted the merchant they do not have the {$36.00} transaction at all. The " bank '' over drafted my account and " double charged '' me. They tell me there is nothing they can do the merchant has to issue the refund, but the merchant did not make the mistake and they did not make the charge.. So, they are just not going to give me my money?
|
| 06/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
The company is Albert online banking and Ive been locked out of my account.Ive tryed speaking with the customer service representative via Tex and email because they dont have a live agent to talk to.My checks from my employment get deposited in this account and Ive not been able to change my banking password and they have completely stop answering my Tex and email.At this point I dont know who to call and what to do.I feel like this company is a big scam!
|
| 10/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/XXXX I opened a claim with the banking app Albert. I had them cancel my existing card & send me a new card. My debit card ultimately was used as credit for {$140.00}. They denied my claim because The transaction pattern and associated activities arent indicative of fraud.
The transaction pattern isnt indicative of fraud.
Deposit ( s ) occurred immediately before disputed transactions, indicating awareness of the balance and authorization.
|
| 08/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have tried to cancel my subscription with Albert banking app, but they're telling me that I can't because I have a balance and they won't allow me to transfer it to my personal bank account. Upon attempting to contact the customer service number, all I received was a computer generated voice without the option of speaking to a real prrson. They took {$170.00} out of my bank account without my knowledge. I was like to have this issue resolved.
|
| 10/15/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I have {$2500.00} in Albert Corporation bank, " not bank '' account. Since I can not access the account, I wish to close it and receive the balance of {$2500.00}.
A representation from Albert keeps referring me and complaints to the customer service email, which has not responded to confirm about closing the account.
I am unable to close the account via the Albert APP, which is my only account access. However I can not access my own funds.
|
| 03/04/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
Servicemember |
|
Albert Cash card sent in postal mail to my name/address - I did not apply or ask for this. Issued by XXXX XXXX Card has XXXX logo, chip, card number/cvv, etc.
Card received in mail on XX/XX/2022.
No information, no disclosures, not contact info, nothing...
Never applied for or asked for.
No response from issuing back or albert.com website contact. ( found via XXXX search - and numerous XXXX and other reports of fraud by this vendor. )
|
| 12/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a card in my name for a service named XXXX. The letter told me that my card is ready for use. I looked the company up online and was directed to a support email. The company told me if I believed this was fraudulent they would close the account and to report to law enforcement.
I have never used this service, nor do I know what it is!!! I am disgusted that a company would allow this to happen without verification of my identity.
|
| 07/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Hello, I opened XXXX XXXX account on XX/XX/2022 under the following terms : - Direct Deposit $ XXXX every 30 days for 90 consecutive days - Spend $ XXXX on goods or services with the debit card every 30 days for 90 consecutive days After completing those terms, the account should be credited with the {$500.00} referral bonus.
I completed those terms already and still have not received the {$500.00} bonus.
Please advice.
Thank you!
|
| 11/06/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
On XX/XX/ I was trying to get into my albert app account to close out my accounts since they decided they are now going to charge everyone XXXX per month for there albert genius program. Upon logging in the prompted me to " upgrade to there genius program. I did not want to join but was forced to. Now they will not let me cancel that subscription nor will they let me close my account they have also been unresponsive as of right now.
|
| 10/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I lost my debit card ordered a new one. On the app it forced me to show my License because my account was locked now. I emailed support and sent them a picture of my license, multiple pics of me, my social security card, birth certificate, and a picture of my Veterans ID and Ive been emailing them all of this information from the email I have on file with them. Theyre holding my money and wont give me access to my funds.
|
| 05/03/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Can't stop withdrawals from your bank account
|
|
Web |
|
|
On XX/XX/2022, Albert took XXXX dollars out of my savings account. I never authorized them to take money out of my savings account. I have authorized payments to come out of my checking account only. I have no idea how they even got my savings account information. I have contacted support but their customer support is non existent. I will also be filing a complaint against the company I have the checking account through.
|
| 03/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
I received an Albert card in the mail today, XX/XX/2022. I had never heard of them, but here was a card with my name on it. It had a XXXX XXXX logo on it as well. I sent an email to Albert, informing them that this account was fraudulent, included the account number, and asked them to close the account. They wrote back, and asked for the information I had just sent them. So I sent it again. I haven't heard back yet.
|
| 07/13/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
Older American, Servicemember |
|
I followed an advertisement to get a {$100.00} advance on my benefit check. I did this on the internet. The company name was Albert. I followed the prompts and before I knew it they set up a {$10.00} withdrawal from my account to set up a savings account with them. They sent me an email saying they were going to take {$10.00} out every week. I tried to cancel the account but found out there is no way of doing this.
|
| 05/18/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Money was taken from your bank account on the wrong day or for the wrong amount
|
|
Web |
|
|
The company has been giving me a hard time. They put micro deposits in my account and when I entered them to verify my bank I kept getting a error. Someone helped me out then I had to enter a card just in case I wanted a payday loan and they keep claiming it needs to be verified. They have taken {$10.00} out of my account. They still saying they need to verify my card information. I feel like its a scam or fraud.
|
| 03/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
A direct deposit was sent to my account on XX/XX/2023, my bank refuses to deposit it in my account. They said they received it, but wont give me a reason why they wont put it in my account even tho my account is in good standing. I have a trace/tracking number for the deposit as its from the family support pay ( Missouri child support ) and the bank still wont give me the deposit. The deposit of over {$2700.00}!!
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My Albert Corporation ( XXXX ) checking account/debit card was drained by XXXX unauthorized transactions at XXXX ( $ XXXX + {$25.00}, totally {$400.00} ) on XXXX. I've contacted the company continuously since then ( XXXX - XX/XX/20 ) and they refused to identify these transactions as a fraud after XXXX rounds of investigations. Please step in and help me to uphold my legal rights against this shady company!
|
| 08/04/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I signed up for Albert.com XX/XX/XXXXsubscription feature and I on the same day that I was charged, I requested they refund me the {$96.00} that they charged me. So far I can not cancel the subscription and they have refused to refund me the {$96.00} because they say a savings deposit must complete first in order for the {$96.00} to be refunded. I do not understand what this has to do with my {$96.00}.
|
| 11/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XX/XX/XXXX {$170.00} and XX/XX/XXXX {$97.00}. I texted them because that's the only way you can contact them. They said they would refund my money in 4 to 6 business days but shortly after that text I recognized they took another {$97.00} from my bank account which brought it to a negative. When I text and asked them what was going on with this they didn't respond. The company is Albert banking.
|
| 12/22/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Albert app out of XXXX XXXX, CA. Signed me up automatically with a savings account I do not appear to have access to and they withdraw nearly daily small increments from my personal checking account. I can not turn this " smart save '' feature off in the app. And reached out to the company via email to request it stop. Several times they have told me it was turned off but the charges continue.
|
| 08/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was using Albert : banking on you. They started a savings thing in the account without informing me and took money out of my normal checking account without me even wanting to start the savings and now Im fighting with them to put the money back in my account they say the money is mine but wont put it back in my account. Been fighting for two days for it too be back in my checking account.
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I used Albert and they took a yearly subscription payment. I asked for it back, they told me to withdraw my money, but every time I try its a different amount and then says I have a XXXX balance despite $ XXXX being available. In other words, Albert is holding my investment hostage so they can charge me for a yearly subscription, and their customer support has not responded.
|
| 04/14/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with cash advance
|
|
Web |
|
|
I did not apply for a cash advance with this company. I attempted to apply for an advance and I received the message that the account already exists. Someone applied for a cash advance in my name. I sent an email to the company informing them of the fraudulent application. Unfortunately, when an individual applies for a cash advance, it will not appear on your credit report.
|
| 07/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
They signed me up for things I didnt even know I was signed up for they took almost XXXX $ dollars of of my account and I already waited 4 weeks to get XXXX $ back now they took XXXX $ out and they are saying it will take 4-6 days to get it back I reached out it takes forever for someone to contact you back and it take forever for them to put the money back that they took
|
| 10/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Albert took money from me XX/XX/XXXX of {$160.00} said that they were going to give it back to me on XX/XX/XXXX then changed it to XX/XX/XXXX and now I am still fighting with them to get my money back. Theyre trying to tell me that they can not put it back into my bank account that I have to wait for a check or I have to wait for them to put it into a different account.
|
| 10/09/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Late or other fees
|
|
Web |
|
|
I did not even know I have been paying for Genius subscription from XX/XX/2022 and every month they are charging {$12.00} as fee. Also not sure when did I subscribe for it. I contacted bank for the issue and they are refunding only this current month. I did not use any of the benefits from their service. Also no transactions in my account in last 14 months.
|
| 10/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
Servicemember |
|
I became XXXX and signed up for a bank account, threw Albert.
They did not accept my payment from the federal government XXXX. Even though they're FDIC insured.
And they are approving deposits several days earlier. Causing their numbers to not allow other deposits.
Customer not receiving money that they count it on.
Causing their banks to overdraft.,
|
| 03/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On Thursday XX/XX/XXXX. My debit card was stolen I disputed this with the bank immediately and today XXXX first they tell me they conducted a thorough investigation and will not credit me my money back. The name of this bank is called Albert ( With XXXXXXXX XXXX ) They wont give me a number to contact them directly and its either through phone or email.
|
| 03/11/2022 |
Yes |
- Debt collection
- Payday loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
On XX/XX/XXXX, I took out a loan for {$35.00}. XXXX said it was due in XXXX. They charged my XXXX yesterday. I never received any record of this due date. My SSDI payday is clearly the XXXX of every month, as their AI should have identified. They charged me early and are trying to overdraw my account. Their business must be closed at once.
|
| 01/26/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
They have a subscription service called Genius that charges XXXX dollars a month I never ever authorized this service and charge also, They were getting money from the account to put into a savings account that I never authorized They savings money I already request refund but the XXXX dollars refund for every month charged, they refused
|
| 10/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
I sent money from my checking account via an app called Albert on XXXX, it failed on XXXX side and it was apparently voided. Albert said theyre looking into it and it shouldnt take more than 3 business days. Its now the third business and Ive heard nothing from Albert, I called XXXX and the nice lady sent me an email to send to Albert
|
| 09/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I got my purse stolen that had my wallet phone I'd ss etc in it from my car. I did not report it right away because I was unaware. I had become sick with XXXX and became extremely ill. When I realized what happened I filed a police report and called to report my card missing g and file disputes. All my disputes were denied.
|
| 04/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My card was declined twice my came merchant do to they enter the wrong zip code. Totaling {$320.00} well XXXX took it out of my account an has a hold on it an merchant has sent multiple emails N IV emailed multiple times an get jow where but told the merchant has a hold an just talking to a robot. I just want my money back
|
| 03/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Switched my bank to Albert because they advertised early deposits for pay. My check went out from work Wednesday of this week. Today its Friday morning at XXXX am and instill dont have my deposit. No one will answer question. No number to call. This is very frustrating and I need an answer. They can just steal my money!
|
| 08/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
For the last few months Albert bank has been charging me a {$9.00} fee and because my info didn't match with how the so called account was opened I am guessing because they stopped responding, they have not closed it. Apparently this is an ongoing thing because they charged me again a few days ago.
|
| 01/25/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/23 I discovered an unauthorized charge on my XXXX banking account for XXXX XXXX XXXX XXXX for XXXX . It seems someone has fraudulently connected my bank account to an XXXX account. I DO NOT have an account with XXXX and have never opened signed up for any of there services.
|
| 12/17/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Albert claims to be a financial service to automate your finances. They have stored my personal information and charged me {$8.00} fee after I asked for my account to be closed. My bank account that I linked to Albert has had unauthorized charges on it since I became a member.
|
| 07/25/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Loan payment wasn't credited to your account
|
|
Web |
|
|
Ive asked to cancel this service but it has still been on my account. Since I was charged I used again and the funds never came to my account. I was trying to avoid an overdrawn but it happened on top of the fee for instant cash that was never placed! Cancel account please
|
| 04/26/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I never signed up for automatic charges from XXXX, but instead every two weeks and charge {$23.00} which gets placed inside this account that I can not withdraw any funds from. I reached out to customer care support, and they refused to contact me for any help.
|
| 09/12/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This is a problem with the cash app ALBERT I have no way to access my savings account.
The phone number is circularly referencing the app, which references the phone number.
I want to make changes to my own account and access the {$2500.00} I have in there.
|
| 12/07/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Received a loan you didn't apply for
|
|
Web |
|
|
My name is XXXX XXXX, and I need to report a fraudulent, unauthorized cash advance that was made into my bank account without my permission or my request. I didnt do it. Please delete my Albert account and take the fraudulent report account email XXXX XXXX
|
| 04/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Albert has unauthorized deductions on my account several times and several weeks in a row. One week they apologize for a system failure and the next week they take back the refund plus more.
Albert is a scam and I hope this place gets shut down.
|
| 07/08/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My account was suddenly cash account was closed with no warning or explanation of why I have XXXX in savings they were supposed to mail me a paper check I have been emailing them since XX/XX/XXXX they dont respond and have not mailed me my check
|
| 11/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Albert app took an unauthorized XXXX $ from my bank account that is connected to another bank. I did not make this transfer nor did I request or even subscribed to anything. The money is also not even in the Albert account I have with them.
|
| 05/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I never received a physical debit card from this company but I did have a virtual card.
My phone was stolen then replaced.
I noticed several fraudulent transactions. I have attached the claim forms for review.
Im owed {$900.00}
|
| 11/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Tuesday XX/XX/XXXX {$170.00} was withdrawn from my checking account without my consent. I immediately contacted Albert to issue a refund and have been giving the run around. I am requesting that my funds be refunded immediately.
|
| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
XX/XX/2023 XXXX took {$140.00} dollars out of my account an it was more then they should have it was taken at XXXX eastern time. I tried to contact them an they kept giving me the run around an not really answering my questions
|
| 09/25/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XX/XX/2023 it was XXXX dollars and its not even in the account and they always take money from me mf I have to keep disputing it. My job accidentally deposited {$76.00} on this Albee account and the money isnt even there
|
| 10/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
XX/XX/2022 is the date of when they suspended the account indefinitely. {$4000.00} dollars were left in the account and they are saying they can not do nothing about it. I need that money back as soon as possible please
|
| 08/08/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
Company is withholding {$20.00} or so from my savings account as per their email sent about a " XXXX XXXX '' that individuals as of XX/XX/2023 are required to " pay {$8.00} - {$16.00} '' to utilize their " services ''
|
| 06/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Have asked XXXX and XXXX to cancel any subscriptions delivery any information and delete any bank information my phone was used fraudulently to open this account with them want this canceled or will take legal action
|
| 07/11/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I was charged money for something I no longer even have. I deleted the app before I did anything and was charged XXXX dollars over a month later. I dont even have it anymore and never signed up for anything
|
| 04/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have i deposit on my account for the amount {$2600.00} still show pending for more the 10 day i not understand why my money still pending transaction wast XX/XX/23 i need you to put my money on my account
|
| 05/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have always gotten my direct deposit on every other Friday of the month with my job. They are holding my funds with no explanation why. I have bills to pay and desperately need my funds.
|
| 03/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a card from this company in the mail today that I did not apply for. There is already a freeze on my account so I am unsure how they were able to open a card in my name.
|
| 09/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Albert app stole my last paycheck, twice over, charges me, left me with all of $ XXXX, and refuses to comply so I can get it back. After several calls, a total predatory scheme.
|
| 11/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was charged {$250.00} at XXXX XXXX XXXX XXXX XXXX obviously fraudulent charges. I contacted XXXX they said contact your bank so I did that and bank says not fraudulent.
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have reached out to this financial institution about disputed transactions that I believe were handled incorrectly and therefore I was not provided a refund.
|
| 04/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
{$140.00} was taken from my actual bank account, leaving me negative. I do not use this prepaid card any longer and would like my money back.
|
| 01/09/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I got some money credited to my account and it was took and they didnt do a clear investigation it to them less then 3 hours to denial it.
|
| 08/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XX/XX/2021 they took {$20.00} {$30.00} {$44.00} and {$30.00} again then on XX/XX/2021 they took {$11.00} then {$30.00} and {$11.00} again
|
| 12/13/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Advertising
- Confusing or misleading advertising about the card
|
|
Web |
|
|
The Albert prepaID Card states that it pays 2 days in advance. But it doesn't it gives you the buddy Thursday morning around 2 AM.
|
| 09/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Web |
|
|
XX/XX/22 amount XXXX. No action with company I uploaded my at XXXX I submitted proof and so did XXXX I were texting XXXX XXXX hr
|
| 03/24/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I have a savings account with Albert and am trying to close it but they wont give me the remaining {$140.00} in the account.
|
| 07/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened my checking account with a {$500.00} referral code but Albert keeps saying that I am not qualified for the bonus.
|
| 08/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened my checking and savings account through the {$500.00} referral code but Albert Cash does not honor my reward.
|
| 10/18/2023 |
Yes |
- Debt or credit management
- Credit repair services
|
- Charged upfront or unexpected fees
|
|
Web |
|
|
Albert Genus is charging me {$12.00} a month for nothing - i've canceled this back in XX/XX/2023.
|
| 07/29/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Direct deposit taken by Albert app and not refund on XX/XX/2023 2023
|
| 09/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
Albert bank took almost XXXX from my bank account.
|
| 01/20/2024 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
There not being helpful
|
| 02/05/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
Servicemember |
|
|
| 12/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
|
| 12/17/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 12/11/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Other advances of future income
|
|
|
Web |
|
|
|
| 12/10/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 12/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 11/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Phone |
|
|
|
| 11/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Phone |
|
|
|
| 11/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 11/02/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Payday loan
|
- Money was taken from your bank account on the wrong day or for the wrong amount
|
|
Phone |
|
|
|
| 10/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 10/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Phone |
|
|
|
| 10/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
|
| 09/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Phone |
|
|
|
| 09/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 09/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 09/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
Older American |
|
|
| 09/22/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Payday loan
|
- Money was taken from your bank account on the wrong day or for the wrong amount
|
|
Phone |
|
|
|
| 09/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 09/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 09/15/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Phone |
|
|
|
| 09/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 09/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 09/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 08/29/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
|
|
Phone |
|
|
|
| 08/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 08/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 08/25/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Phone |
|
|
|
| 08/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 08/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 08/15/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Can't stop withdrawals from your bank account
|
|
Phone |
Servicemember |
|
|
| 08/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 08/11/2023 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Phone |
|
|
|
| 08/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 07/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 07/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 07/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 07/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem with direct deposit
|
|
Phone |
|
|
|
| 07/06/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
|
|
|
| 07/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American, Servicemember |
|
|
| 06/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 06/21/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Phone |
|
|
|
| 06/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 06/14/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
|
| 06/02/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Phone |
Older American |
|
|
| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 05/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 04/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 04/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 04/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 04/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 04/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 04/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Phone |
Servicemember |
|
|
| 04/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 04/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 04/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 03/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 02/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 02/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 01/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 01/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 12/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Web |
|
|
|
| 11/27/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 10/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 09/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 09/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 08/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 08/21/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 08/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Changes in terms from what was offered or advertised
|
|
Web |
|
|
|
| 08/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 08/07/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 08/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 08/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 08/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 07/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 07/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 07/23/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 07/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 07/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 06/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 06/16/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Phone |
|
|
|
| 06/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 06/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
|
| 05/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 05/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 05/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Phone |
|
|
|
| 05/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
|
| 05/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 05/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 04/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 04/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 03/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 03/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 02/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 02/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
|
| 02/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 12/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 11/12/2021 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Trouble using the card
- Problem with direct deposit
|
|
Phone |
|
|
|
| 11/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
|
| 10/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 10/27/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 10/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
|
| 10/19/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 10/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|