Alamo Premier Mortgage Group Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/17/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 78212
Web Servicemember
*****THIS COMPANY IS A SCAM***** In 6 months of working with XXXX and XXXX, they have refinanced 0 out of 5 of our loans. They have lied about their process and told us in email multiple times that they were going to order appraisals and that loans were going to be approved " by the end of the week '' on several occasions. To this date in time, they have not refinanced any of our loans and they are refusing to give us a refund. XXXX XXXX has told us multiple lies which we have in emails from him. XXXX XXXX, the owner, briefly stepped in and said he was taking over the file but that lasted less than a week before he put XXXX back on it. After 6 months of waiting for them to just get one of our loans refinanced, something they never accomplished, we finally asked for a refund. Initially, they offered us less than half of what we paid them as long as we signed a release form and said that we were entitled to nothing. This was after XXXX induced us to sign a credit card authorization form for all 5 of our properties by telling us about their " Loan Guaranty ''. Now they are refusing to offer any sort of refund. We have already filed a complaint with Texas Department of Savings and Mortgage Lending and the Consumer Financial Protection Bureau.
12/04/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 78109
Referral